Midland Credit Management Reviews

Thank you for your attentiveness and flexibility in helping pay my bills. Any time I use the chat feature, getting the help I need is efficient and friendly. Also, the representative remains on the line to make sure my concerns are taken care of before disconnecting.

Customer service was great. They understood what I needed and helped resolve it in a timely manner. Even if it was online they responded fast. Would recommend to anyone either by phone or online. They will help you.

It was a pretty decent experience. I had a Dell account, and my legal name was changed back in 2014. I was receiving the statements continuously, but they suddenly disappeared because my old name was a Korean name. In 2024, I was billed a few times and accidentally made a payment on a previous Dell statement, even though it was already on the MCM account. I tried to determine how much was actually paid and unpaid. This was challenging, but MCM resolved it, and I finally paid it off after chatting with the customer support team. I really wanted to remove my old name from whatever system Dell had it stored in. Thank you.

Fantastic service, customized options, and in rapid time. Darwin was my associate and was very quick to get this moving and smoothly. Saved a few hundreds bucks doing it this way. I'd recommend this service.

Gary ** was INCREDIBLY helpful in lowering my debt and making my payments fit my needs. He took the time to negate my payments and lifted an extreme weight off my shoulders. I am going to be debt free within the next month and Gary ** is to thank!!!

Wonderful and smooth Customer service! Helped me and I am glad that I was able to use them to help pay off my debt. I’m done with this debt now and Midland Credit made it easy for me! Would highly recommend!

Great service! Understanding when something happens and the payment is a little late. They really work with you. The online chat is really nice too. I chatted with a Darwin ** and he was very patient with me having trouble navigating on my phone. This isn't your average collection company!

Worked with my situation. Resolved quickly. I used the chat feature and was able to reach an agreeable settlement swiftly. I would recommend the service again. They are flexible in your options if you're willing to explain your situation.

Here is the truth that most are lacking with this company. They take advantage of others. Look at your contract if it is a credit card most likely you'll have an arbitration agreement. Will it stop Midland from taking you to court. No. But you can file a motion to compel arbitration. Midland has harassed me in hopes that they would scare me into playing their little game. Midland plays dirty so as a consumer you need to play dirty back with them. I have court coming up with them and look forward to shutting them up. A big concern with Midland is they will not let you speak with the acting attorney on the case.

Honestly, it was the best experience paying debt I've ever had. He let me negotiate with him for over an hour and NEVER ONCE lost his patience and compassion with me. I left the call feeling accomplished and like I wasn't throwing pennies into a well anymore.

They helped me to settle my debt with a reasonable offer so I can get back on track for better credit health! They were prompt and understood what I was asking. They were very respectful and handled all my needs.

MCM has been great to work with when it comes to collections. They truly want to work with you, and they do their best to accommodate any situation you are having. They don’t hassle you like other collection agencies. It’s been a pleasure to work with MCM with my debt.

Wyatt helped me create a new plan hassle-free. Super quick and easy, never an issue to get information or make a payment. Wyatt’s great! My issue dealt with debt. I had two accounts which he was able to assist with both.

They use an Indian call center that intentionally uses fictitious names. Multiple times, the legal department in the US instructs them to and they won't give out any further information. They pay 2-3% of face value for the debt in forward flow agreements, none of these agreements contain you specifically, it's literally just a list of entries in a spreadsheet.

Loved the service and help I received from an agent, and it was all through their chat service. Very convenient and fast. Was able to settle my account in minutes. Thank you to Bruce ** for assisting in resolving my accounts.

Fast and friendly service, understanding, knowledgeable, trustworthy, they helped me with all my problems, I would recommend Midland credit management to all. I also like the way they handled my account through chat services.

Jessica was the one and only person that I have spoken to at your company that was empathetic and understood my situation. You need more representatives like her who are willing to help the people who you have bought in these debts from. Thank you, Jessica from the bottom of my heart, you are truly amazing and you deserve kudos for the whole Company to see.

Quickly offered a reasonable settlement to my debt. Payment was easy and the chat specialist (Victor K.) was very helpful. For as sour an issue as debt settlement can be, Victor made it a better than normal process.

I chatted with Charles ** today about my account. I have a very tight budget due to my health issues. I was expecting them to not work with me or be rude due to that, however, Charles was very nice. He took the time to listen and offered me a payment plan that I can afford. He was so understanding of my situation. Very happy with my experience.

I did my all of my request with easy way and the person who help me give me full help to solve what I want. I will refers them to my family and friends and the plans which they offered to me nice and good.

They were able to help me set up a payment plan that I can afford. The staff was very friendly and very informative, thank you so much! I would definitely recommend them in helping you solve your debt issues.

I used the online chat to get help with my debt. Jessica was beyond helpful and patient. I got everything resolved and she stayed with me to ensure everything went through okay. She also explained the process so I know what to expect.

Very helpful, very nice and very quick to respond, answered all my questions and made my stress go away quickly about my payment. Very sweet girl named Rachel **. Very great customer service. Thank you.

I received a letter from Midland about a debt. I didn't know what is was for. Rachel, an account manager via chat, worked with me to help resolve the issue. The details were explained to me and a plan was worked out to get the debt handled. I explained my situation and they came up with a plan that was completely within my ability to pay it. Not only that, my agent was respectful and kind and gave me options. I wish all debt consolidations were this easy to resolve. Thanks to the professional way my account was addressed, I'm one step closer to buying a house.

I am pleased to know that this company has "options" for their customers. I was able to choose an affordable plan & date! I feel so much better now as I begin to get my finances back on track. Thank you. :)

I came today with a lot on my mind and all was handled with care and respect. Rose ** went above and beyond in a timely manner concerning my needs. I am truly happy with the outcome! I have nothing negative to think about this company only positive! Thank you!

I was helped by Darwin. He was very understanding of the situation that I am in and did his best to work with me on coming up with a payment plan that works for me. He was very polite and very quick with his responses. I am very satisfied with his service.

Bruce ** was very helpful in the chat service today. I was able to successfully and easily change my payment method for both of my payment plans. I appreciate the option of using the online chat service and the help I receive with it.

Midland worked with me and offered me payment plan after not being able to keep up with my payments on a credit card and was sent to collections. They were always available and very helpful every time I had a question or concern.

I had a few accounts that needed attention and I could not have asked for a better place to help me with it. Money is tight these day but they understood and set me up on a payment plan that works for me. Thank you so much!