Midland Credit Management Reviews

I know collection agencies don't typically get positive reviews, so I wanted to take the time to say thank you to Samuel who helped me today. I offered a final payment option that I knew I could commit to and asked if it was possible. There was no back and forth, no bullying, nothing negative at all. He helped me set up the final payment and set up payments on another debt. He was quick, friendly and most of all, helpful without judgment. Thank you so much for helping me clear up these accounts and for being so professional and courteous the whole time.

I was really scared finding out I had a giant debt. I knew it was coming because I hadn’t been able to pay my car payment for a long time after my kids and I lost our house, but with the last creditor, I just couldn’t afford the payments. But I also couldn’t afford to lose my car. It was a tough situation. The agent I worked with here was phenomenal. He did so much to work with me, and was extremely kind. I don’t think I’ve ever had customer service like that. It definitely eased a lot of my anxiety. They were so willing to work with me and my situation. They brought my payments down to something I could actually afford. And I get to keep my car. Genuinely, bless these kind folks that work here.

I contacted Midland Credit Management about an old CareCredit/Synchrony account after receiving a letter. I spoke with two different people. At first, I did not appreciate the confusion or pressure, because the payment options seemed to keep changing while I was trying to be honest about what I could actually afford. I did not want to agree to anything that would put my transportation, new job, or stability at risk.

Having to deal a debt collector can be stressful and just plain old embarrassing (indeed it's my own fault). However, the chat feature and the people who are assigned on the chat feature are very attentive and open to assisting your needs. (Which makes everything just feel a little bit better.) My initial payment plan wasn't feasible and they were not hesitant to try and help me set one up that fits better within my budget. I appreciate their patience, honesty, and just overall assistance with it being a seamless process. Thank you!

I was very pleased with the chat option on the website for collections. Bob Eric was the chat person's "Name" and I could tell it wasn't AI (after the formal stuff). Why am I saying all this? Because he was honest, direct, helpful, not pushy, gave me options, and LISTENED TO ME! Best experience I've had with someone who is just there to take our money (that we owe anyway). He was sympathetic, and that matters to me.

I just received a collection notice from Midland Credit Management. It is an attempt to collect over $6k for a recently acquired American Express account. I do not have nor have I every had an American Express card. I checked one of the 3 major credit reporting agencies and NO American Express account appears anywhere on the report. After reading some peoples experiences with this company, I understand it is a legitimate collection company. But their information is incorrect. Now, do I ignore this like many others in this same situation have done, or do I contact them to dispute?

They assisted me in completing my payments in my financial accounts and helped me get back on track

Helpful and most importantly non-judgmental. Ease of setting up payments/offer. Thank you.

Chat service was awesome. Agent was so helpful and nice.

Always kind and understanding! Helpful in all ways and respectful