Midland Credit Management Reviews

After my mom died I ended up with a mountain of debt being that I beared the sole financial responsibility of her funeral. When contacting Midland I really didn’t know what to expect and I was pleasantly surprised at how helpful Tristan ** was in assisting me with a payment option I could manage and keep. For the first time in a long time I feel like I’m heading in the right direction. Thank you Tristan for your kind words and affirmations.

I wanted to say Thank you to "Charles" for helping me come up with a plan for a debt that had been left unpaid after my divorce and the current loss of my job. He was very understanding to my situation and offered and got approval for a plan that could work for me. I had put this off for so long due to not knowing how I would settle it.. Thank you Charles for your patience and understanding. He was able to come up with a plan in my favor.

I know collection agencies don't typically get positive reviews, so I wanted to take the time to say thank you to Samuel who helped me today. I offered a final payment option that I knew I could commit to and asked if it was possible. There was no back and forth, no bullying, nothing negative at all. He helped me set up the final payment and set up payments on another debt. He was quick, friendly and most of all, helpful without judgment. Thank you so much for helping me clear up these accounts and for being so professional and courteous the whole time.

I was really scared finding out I had a giant debt. I knew it was coming because I hadn’t been able to pay my car payment for a long time after my kids and I lost our house, but with the last creditor, I just couldn’t afford the payments. But I also couldn’t afford to lose my car. It was a tough situation. The agent I worked with here was phenomenal. He did so much to work with me, and was extremely kind. I don’t think I’ve ever had customer service like that. It definitely eased a lot of my anxiety. They were so willing to work with me and my situation. They brought my payments down to something I could actually afford. And I get to keep my car. Genuinely, bless these kind folks that work here.

I contacted Midland Credit Management about an old CareCredit/Synchrony account after receiving a letter. I spoke with two different people. At first, I did not appreciate the confusion or pressure, because the payment options seemed to keep changing while I was trying to be honest about what I could actually afford. I did not want to agree to anything that would put my transportation, new job, or stability at risk.

Very reasonable and understanding! I can pay off my debt and still live life the way I want!

Bella was very helpful and understanding! It was easy to work with her.

I owed a debt I had forgotten about after my divorce and losing two brothers in the span of 6 months. In a nutshell, life happens. MCM worked with me to negotiate a lesser amount. As a single mom of 3 kids, I really appreciated that, as well as they were kind and quick to work with. Payment is easy to make as well.

I appreciate this willingness to work with people and help out as much as they could. My online chat person was helpful and understood my situation. We were able to settle on an amount we could both be happy with. Unfortunately paying debt isn’t fun but i think midland credit was fair and understanding of my situation. That goes a long ways in making the experience much better.

Victor helped me resolve an issue today and he was communicative and informative.

Overall they were pushy however they eventually accept the payment plan that I needed. They weren't willing to reduce the amount at all, which is interesting because I've dealt with another company previously that was amazing. They buy these accounts for pennies on the dollar. I get wanting to obviously make some money back but they're making back definitely thousands more than what they spent.

My rep was Samuel **. He was very understanding and worked out a payment plan that I could afford. Great service.

Although the chat person I chatted with was great and able to answer my questions, I can't get over the fact that I've been paying on a $10,000 loan for over 14 years. Geez, how much have I paid so far??

Customer service is wonderful! Every time I have an issue with my account, they are there to help! Never any problems & always willing to help!

The customer service is quick and efficient. I had no issues rescheduling my payments to fit with my current situation. Thank you Ayden!

I was blessed to work with Mark with one of my outstanding accounts and he took the time to help me get my settlement lower than the online offer. Debt collection is not an easy job and he made sure I was treated respectfully. Thanks again!

Midland has been patient and easy to work with. Website is easy to navigate; chat services are surprisingly quick and painless. Their patience with my busy schedule working 7 days a week I am thankful for.

My experience was positive, Bob was patient and understanding. Bob answered all my questions and put my worries and stress to rest. I learned that I can not make additional payments online, I'd have to call to make additional payments, which is fine. So my issue was resolved and all is well. Cheers!

Helpful, understanding and everything was simple and quick. They were also great at explaining the process of everything.

They will work with you if you are struggling to make payments!

Did the chat with Bob **. Excellent customer service. Got everything handled nice and easy. Much appreciated.

Wanting to resolve my account, got in touch with Samuel walked me to the process, setting up a payment program quick and easy. Hopefully the rest of his experience will be the same.

It was a good experience. Thanks Gary. They were very understanding of my situation.

Used the CHAT option for help - Wyatt was very helpful, gave me options and answered all my questions.

Kind, curt, fast, easy to get these past dues paid and on a schedule that's right for you.

Bob ** showed me kindness and compassion and helped me set up a payment plan specific to my needs. I really appreciate his help. He was not like a normal debt collector, he really wanted to help me! I was well taken care of and can resolve my debt with peace of mind.

I used chat support to help me set up payment plans for my accounts. It was a smooth process and the staff was extremely helping and understanding. I had a great experience handling a not-so-great situation. I'm so glad I finally handled this with their help.

I just received a collection notice from Midland Credit Management. It is an attempt to collect over $6k for a recently acquired American Express account. I do not have nor have I every had an American Express card. I checked one of the 3 major credit reporting agencies and NO American Express account appears anywhere on the report. After reading some peoples experiences with this company, I understand it is a legitimate collection company. But their information is incorrect. Now, do I ignore this like many others in this same situation have done, or do I contact them to dispute?

They assisted me in completing my payments in my financial accounts and helped me get back on track

Helpful and most importantly non-judgmental. Ease of setting up payments/offer. Thank you.

Chat service was awesome. Agent was so helpful and nice.

Always kind and understanding! Helpful in all ways and respectful

Christy ** was extremely helpful and very understanding.

Ayden answered all of my questions and was very kind!

The person I spoke to through the chat was very helpful, understanding, and worked with me to resolve my debt.

I chatted with a representative today and was very helpful. I owed 2 debts and sent payment in full and representative checked and told me the payment amounts which were correct. Payments haven't been processed but were received and today's experience was not frustrating as other experiences I have had over this matter and thank you.

They were very understanding. I mean I didn't have many choices. But thanks.

Bob ** was awesome today. He helped me get a new plan that will help me a lot. Thank you for all your help. It’s appreciated.

It is a really easy site to use and the customer service was amazing with helping me set up a new plan.

Tristan definitely helped me out by postponing my payments and adjusting my payment plans. I was going through a tough time and he really helped me out with us. Thank you so much.