Midland Credit Management Reviews

They were able to support lowering my monthly payments. Easy to work with and glad they were able to be flexible and support me on lowering my monthly payments, as these times are hard. Thank you again

Very helpful. They understand your situation and do things to make it easier for you. I really love Midland Credit for this and not always trying to get the most money out of me but actually trying to help!

They made this easy to make a afford payment plan, the person that helped me was professional and gave me clear instructions on how to set it up. I'm beyond grateful, I wish all creditors was this easy to work with.

Kiera was very helpful, knowledgeable and fast to help with issue today. Mcm on a whole has been good. No late fees or interest on account is very nice since original company already charged me this. Thanks, Kiera and Mcm!

Was a tad bit leery at first, But, Cristy got the job done, helpful, and efficient. Staying on line to make sure everything went ok. And BAM, I paid the one bill off no hassle. Cannot wait to be back in good credit standing.

Exceptional customer service can truly elevate a company. Providing prompt and efficient support builds trust and loyalty. A friendly and empathetic approach can turn a negative experience into a positive one. Knowledgeable representatives who can effectively address concerns are invaluable. Going the extra mile to ensure customer satisfaction leaves a lasting impression. Clear communication and follow-up demonstrate a commitment to customer care. These efforts foster strong relationships and encourage repeat business. Ultimately, prioritizing customer service leads to greater success.

Easy to deal with, helpful, great customer service and easy website. They helped me set up a easy payment plan. I wanted to make my last payment ahead of time so I contacted them and they helped set me up with a final payment and get my account squared away.

I always have friendly service. Wyatt helped me out today! Fast and friendly. I greatly appreciate it! He was very fast and knowledgeable as to what I needed to know. I feel that Midland Credit does a very good job at helping when unexpected things happen. Thank you!

I needed a custom payment plan and the customer service rep that assisted me was very helpful and provided that assistance. It didn't take long at all and the website was easy to use and he stayed on the chat till I was able to accept the offer and complete payment set up.

I have been managing my debt through Midland Credit Management for a few years now, and so far my experience has been satisfied. Most of my communication has been over the phone, but today I did it through chat with a Mr. Tim **. He was super helpful & patient with me. I honestly prefer to manage any debts I may ever have through MCM. Not that I plan on having any future debts, BUT if I did, I would choose MCM. LOL.

Tim was the best! Truly a Christmas to remember. It was really easy to get ahold of someone on the live chat. There were no complications and he understood exactly how to help. Thank you so much for going above and beyond!

I am happy to have resolved this issue in such a quick and efficient manner. The payment plans were easy to establish and financially did not cause a strain on my everyday finances. I’m thankful I was able to settle for a lesser amount.

Thanks to Benson for helping me with changing the date of my payment to not be overwhelmed with other bills due at the same time! Quick and easy! This app is really easy to use and the customer service is great!

Tim was such a great help!! I had a life altering event in 2023 that lead my account being turned over to collections. I lost my Job November 2024 and Tim assisted in every way possible. He made my day and my Christmas. He is a great representation for Midland Credit Management.

Despite being a Collection company, Midland's customer service is phenomenal. Although I do not have much experience with collectors, Tim was professional, patient, and answered all my questions gracefully. Thank you Tim.

Very helpful staff. Handled the issue promptly and effectively. Exercised patience as I had to access separate device to complete the process. Was understanding of the issue and everything was taken care of.

The representative was helpful, but was not very understanding of the financial situation, granted I did get myself into this mess. It's the holidays for crying out loud though. Give people a little bit of a break.

I was hesitant to contact, and even felt embarrassed, but a worker named Kate made me feel that I could trust this credit company, and I had no hesitations to set up a payment plan! I recommend Midland Credit 100%.

The person who I connected with was helpful and knowledgeable. He got my answers corrected on time and in a timely manner. I really appreciate the help he provided. I would recommend him to anyone who wants their information taken care of. Thanks again.

Jenny was so friendly and helpful. I was able to find a solution with her assistance in a matter of a few minutes. I had multiple things that needed to be resolved and with great communication, she was able to work out a custom plan that fit perfectly.

Christy was very helpful with what I wanted done today! She was able to answer all of the questions that I had, and gave me the best option. Her customer service was great, and made the process very quick!

I spoke to a few representatives that weren’t very caring, patient and understanding at first. But today when I got back on the chat for some assistance, Wyatt was all of that. I was very pleased with him and all of his explanations.

I lost my job and was unable to make payments for a while. It was very easy to set up payments to resume paying off my debt. I was able to set up small weekly payments to help get it paid off faster, and the process was easy and tailored to what works for me. Kiersten was very helpful and kind.

The agent that I spoke with was very knowledgeable and patient. She answered every single question that I had without hesitation and explained everything that I needed to know. I felt very supported and at ease during my chat.

Rep. Logan, did an outstanding job helping me out to check my balances. And clarified what is paid off and that I had one remaining account to pay off. I am super pleased with the help Logan provided me.

Spoke with Darwin this morning, he made it very easy and painless to set up resolving the issue. Polite and very supportive. What I was dreading taking care of he made it very comforting and supportive.

Got right to the issue and came up with a plan that was suitable for the company and myself, I appreciate the time and effort that was taking to get this issue resolved in a timely manner. I would recommend.

My representatives have always been helpful, understanding and professional. Thank you for the service. Debt collection can be brutal but working with them online via chat or even through calling in has been very simple and quick. I've never spent more than 10 min taking care of my needs.

Someone used my info and obtained credit cards in my name and they handled all my questions and took care of my problems with professional support and didn't give me the runaround. This was so easy to use and I recommend her to handle any situation in a professional manner. Ty for your great customer service.

My experience with MCM has been a lifesaver and I love working with them. They have all been very professional and courteous. I would hope I never have to use them again, but they would be the one for me.

Texting with an agent was very easy. Very friendly. Totally helpful and knowledgeable. MCM will do whatever they can to help you. Usually I have a hard time chatting online with texting. But I was able to. They helped me with a reduced payment for the month, and I am very appreciative. Thank you.

Midland helped me set up a payment arrangement that worked for me to get my debt paid off. My account manager Tim ** was helpful, professional and efficient. Got my paid in full with ease and peace of mind.

They are really helping me with paying off my debt. They are very flexible, and the customer service is great. I needed to change one of the payment dates for one of the months and they were easily able to help me with that!

Originally tried to message with Luis ** and he disconnected our conversation without permission or assisting with my problem. Reconnected to receive help with another “Account Manager” and got Jenny **. Seemed robotic but nice, and unable to help. Went a few rounds logging in and logging out to be able to pay a bill that was fraudulent to begin with. Jenny ended up recommending I call an 800 number for further assistance. MCM does not have an email to contact, so forced to call an overseas number or use their messaging system.

I am very thankful that MCM was able to assist me in paying my debt. They were very professional and helpful. Much more helpful and efficient than I would have imagined. I had ignored the debt for too long. That now will begin to change.

I've had a few old debts go to Midland for collection and whenever I reach out to take care of them the associates help me to the fullest extent and really try to understand the situation and help you out. Nobody enjoys paying debts, but y'all make it a little better lol. Thank you!

Kiera was very thorough with what I needed as I was a bit confused. She made sure I understood what was going on and was able to assist. We were able to get everything squared away. I know that I can reach out and can count on your help.

It my time of need Logan ** helped me resolve my account even when others before him couldn’t and or wouldn’t help. He provided the utmost diligence to my medical and financial disposition. He deserves more than praise but merit that includes a promotion and pay increase above all else.

I understand that a Credit Company such as this one has a job to go after unpaid debts, but I want to say thank you for having an amazing staff who have been nothing but helpful and acting human. They are more happy to help me than my actual credit card company did.. I’m actually kind of glad my debt ended up here. Lol.

Tim was great and got everything taken care of for me. I am happy with my experience. I got great settlement offers, that lowered the amount I owed which really helps me out. I would recommend to family and friends.

Midland Credit Management provide great service!!!! Understood my issue and situation. They are very helpful in every way. They went above and beyond. Midland Credit Management will make sure you are taken care of.

No one likes to have to pay a debt Owed, but that being said this company is definitely making things a lot easier for me. I'm pretty poor so paying a huge sum at once is hard but the payments here are definitely cheaper and the customer service is very considerate when you are late or need to switch payment days due to life happening. All in all if you gotta pay then let these folks help out.

I was hesitant to use the chat option because most of the time it's automated and not helpful and very frustrating. This chat was very easy to use and it was clear that an actual person was responding. She was kind, understanding and very quick to help. I was able to quickly resolve my issue and take care of my account. Thank you Rachel!

MCM has been super helpful for me. They take into account my pay and understand that a pay schedule is best for me. It's helping me pay off my debt and help my credit. And, I have NEVER dealt with one rude person. They've all been friendly and very kind.

Easy debt management company. They offered me an easy way to pay my debt with a customized payment plan. The agents were very helpful. They had a chat option which made my communication better with them. I would give me 5 stars.

Darwin was amazing, he answered my questions and got me set up quickly. Thank you so much Darwin, You all, are amazing and I appreciate your assistance and patience with me. Have a blessed week and stay safe and warm.

I appreciate how the staff was able to understand and wasn’t rude and pushy like others have been. I left the chat feeling better. In which we reached a payment agreement I was able to afford. Thank you again for all your support.

I had an issue, and I got Darwin on their online chat service, and he handled my situation in an understanding way. You never want to have to deal with the stress of trying to fix a problem with a debt you owe but Midland has been so understanding and willing to help and work with me. I am grateful.

Used the online chat option to make a larger one time payment so my total amounts/payments of my accounts were less. They were quick and helpful to get the issues I had resolved! Understood my problems and how to fix the issue quickly!

So I’ve never received a call from Midland, I got emails and I double checked to verify and immediately went to their website. The payment plans were awesome and they even let you Do a custom offer which is good for people who don’t work much. I’m paying off two account every two weeks and it makes me very happy to see my numbers go down, I should be paid off by January of next year and December of this year god willing. I never had any issues and their chat option is amazing and easy for me, I was able to make a repayment offer all from the comfort of the chat box. Kiera was amazing.

The agent was very Friendly, helpful and easy to deal with. Made a plan for me to send a payment to finish paying off my past debt. No problems or issues and extended the due date because our mail service here is very slow.

I've never had such consistent and pleasant communication with a company regarding credit and debt recovery. Logan ** was incredibly helpful today walking me through making changes with my offer and recreating it to help me with my personal affairs I've had issues with. Other companies should definitely take notes, Midland's customer service is definitely the best I've ever experienced online and on the phone.

Darwin was super helpful over the chat. He was very understanding of my situation and was very helpful with getting me a payment plan that fits my situation. I know it's a debt collection company, and obviously they want you to pay off your debt, but I did not feel like he was trying to get the most money he could from me, he genuinely seemed like he wanted to find the best option for me without putting me in a worse financial situation. Also, the chat option on the website is fantastic. They were very quick to respond to me and Darwin stayed on the chat with me the entire time until I was able to put my payment info in.

The chat person did very well when I needed help on the site. I had to change my address and change my phone number. I also had to change the bank account information in order to stay on the previous payment plan.

I called because I missed an installment payment that I did not know of and decided to use the chat to fix this problem by paying for the past due installment and like always they got the job done and that was very helpful.

Your service was impeccable for the online chat. I had issues with my debit card being cancelled due to hacking and did know how to get my plan back track with the new card. Your chat rep Darrin was very kind and patient with me and walked me through everything. He even stayed on until I got my new card and payment put through.

They took time to listen to my concerns. Also, help set up payments I could make. The online chat is the best and took no time at all to use and easy to use. I would highly recommend the service for anyone needs it.

They helped me resolve my debt. The agent took time to listen to me and figure out a payment plan that worked with my budget. I was able to work with the agent and she customized a plan to fit my needs. Great customer service!!

I conducted my whole interaction using the chat function and I was able to get everything done pretty quickly. I personally may have felt a bit rushed but having worked customer service I totally understand and my health issues make it hard for me to think and act quickly. The person I chatted with was professional yet warm and helped me get set up on a payment plan that was doable for my situation.

I had a scheduled payment coming up and I had to change it because I had been sick, and I couldn't work and wouldn't be able to make the payment. I contacted Midland and Charles was the one who looked into my situation, and he was able to help. He lifted a weight from my shoulders for sure and I am grateful for that. Midland Credit Management has been extremely fair and have worked with me when I needed it. 100% would recommend!

They kept trying to get more and more money after my account was already paid off!!!! They were working with Freedom debt relief on a settlement then and then doubled dipped to into my income tax refund and took all of it, so reported it to Freedom debt relief and they told me they weren't supposed to do that so freedom stopped settlement with them because they got what I owed in income tax money and some. A year later I just received a garnishment notice from these people who I know my account is paid off with still trying to collect more money that is not theirs because they have been paid and my account was closed!!!! Scamming money hungry thieves.

Tim was able to help me out with my account today! I needed help with making different arrangements for a couple of months to ensure that I could make my payments even though I was unable to make the payments previously set up.

I chatted with them online and I was able to make the necessary changes as requested. Very easy. Keira was very helpful in fulfilling my request. She explained to me what she would do to make sure that we were on the same page.

My rep Logan was thorough a moved in a timely manner. I appreciate that they let me pay and adjust payments if I need to pay early or later. As we know life throws curveballs and we all need this from time to time.

They were so understanding of my situation, and immediately got me into a payment plan that worked for me. Most company could care less about your situation and they were all ears and was very respectful through the whole situation.

Darwin was so helpful! This was the easiest agency to work with in resolving my debts. Thank you for the efficiency and great service. If only all agencies were this easy to work with. Again thank you so much.

Handled my request quickly and efficiently with continuous updates as progressing and reviewing status with me to confirm understanding of my request, would recommend them to family or friends if asked.

Wyatt was a huge help and created a repayment plan that works perfect for my family and even saved me a couple hundred. He did my family a solid and I appreciate his service! MCM and its reps has made a typically unpleasant experience more bearable and I will be forever grateful!

Was online trying to figure out where and why I had a debt with the company. The person that helped me was terrific, she helped find the account and helped me to settle my debt all in less than 30 minutes.

Darwin ** was professional and polite and seemingly understanding of my issues. He worked with me until we came up with a plan that satisfied both of us. It is nice to feel like you have someone who is knowledgeable and compassionate.

I was very pleased and satisfied with my experience with Midland customer service Gary. I believe that was his name. I am so bad with names. Please forgive me. I got my issued resolve in a very satisfying timely manner. He was very polite. He helped me get done exactly what I needed to. No issues or hassles. Thank you so much again Gary and Midland!

I have done live chat a few times and they are super helpful and get done what I need!!! So easy to work with. Would recommend them if you have questions or concerns about your account. So nice to have the option.

They were fast in responding to the online chat, and was able to help me move my payments around. Very Satisfied with the help I received, they helped me in my time of needing to move payments around cause life is tough for us at the moment.

Iris was very helpful, I chatted with her online. it saved me time from work. I explained my situation and she was nice and understanding. I managed to work a payment plan with MCM that will work for me.

I needed help with the flexibility of an upcoming payment and account manager Keira ** helped me with this. She was able to take the payment for July and put it on the end of the payment period. It may not sound like a lot to you but I am disabled and I keep getting turned down for jobs, I have no income. This gives me a little more breathing room to find work. Thank you Ms. **.

Very friendly and helpful and we came to an agreement I can work with for now. He was very helpful and I hope I can resolve this debt as soon as possible. The agreement is something I believe I will be able to make and over time perhaps get this out of my way.

I was in a difficult situation with an outstanding balance that needed to be resolved. I have some challenging mental health issues that make dealing with these matters more difficult that they already are. The chat feature and the agent I dealt with made it much easier to handle this. The agent was polite, kind, and professional. We were able to reach an agreement, set up the plan and get things settled quickly.

Great support and service provided by the live chat account managers. They were really helpful with an issue I have been dealing with since last year. I very much appreciate the help that was provided by them.

I have used Midland a handful of times and used either the chat or the phone call options to resolve issues. Today, Alice ** helped me and was very kind and courteous! As the customer reps I've spoken with before, she helped get to the root of my issue with making a payment and resolved it quickly and efficiently.

I wanted to give props to Kiera at MCM. She was very knowledgeable of my situation at hand. I love the empathy and understanding of our natural disaster in the Houston area shown by Kiera. She was able to work out reasonable pay plan for me. Her patience of walking me through the whole process, really calmed me down. Thanks again for assisting me on the chat assist feature.

I'm an old school person who would rather talk on the phone than open a chat. Today Darwin was very helpful and tried to help to the best of his ability. He took the time to explain things to me and offered solutions. Thanks to Darwin I'm going to use chats more often. Midland should consider him an excellent employee.

I liked the chat feature they offer. Many times when speaking with a creditor by phone, they are impatient, rude, and forceful. Through the chat we were easily able to come to a resolution and within minutes I was done. Love it.

Person on the chat understood what I need it and completed the transaction need it to close the account. They did work with me to finish making all the payments on the account, the negotiation process was simple to complete

They are doing their jobs objectively and effectively. Although I regret my situation I found myself under their purview, they have been professional and polite. I truly am put at ease versus other types of companies that are either cold or too lax. It's a well-intentioned middle.

Darwin ** is who helped me today!! What a blessing such a kind person and very professional.. thank you Darwin **, may God Almighty bless you with whatever you may be dealing with today.. thank you for awesome service..

I had a positive experience with MCM resolving my issues. They worked with me to find a payment plan that suited my situation. This has helped me to get my finances in order. The customer service department is very helpful.

That was a great service to make changes in my account. The agent was so professional, patient and very dedicated. I felt taking into account with my request and needs. MCM resolved my petition in a great way.

The staff and their customer service over the phone and through chat is amazing. Always a great experiencing doing business with them. They will provide any and every option for you and customize your plan the way it fits your budget. These guys are wonderful.

Christy took care of the issue I was having with my payment processing, she was able to resolve the issue and complete the full payment in just a few minutes. Thank you for your assistance. It was actually kind of nice having it fast and easy.

I had a pleasant experience. I was assisted by Dawrin. They were very helpful in handling my situation. They were patient and helped me settle my account reasonably. Thank you for your help today! I appreciate you!

For someone who has many medical bills and currently going through a few surgeries, I found them to be very understanding of my situation and got a payment plan to fit my budget. I also love the fact that you can chat with them online and take care of everything without calling.

Christy was wonderful in Live chat. She gave me options that works with my budget and she was able to set it up quickly and stayed with me throughout the chat until I got to set up my account and made the first payment. I'm glad that MCM got the chat option for people like me that doesn't like to make phone calls. Thank you.

I owed a total of $1245.49 and called and asked for a settlement amount. They originally only offered 1049.06 settlement, I was able to negotiate it to $833.76. So for me it's a win!! I am glad to be free of this debt.

Keira, Was very dismissive, and disconnected the chat before we even completed our conversation because there were no managers available. Instead of just disconnecting, you could have told me and it would have saved me from getting upset and chatting back in to find out that the managers aren't in today. I would have been understanding. I did not give this person any reason to not want to talk to me. I was polite to them.

I like many others fell off of my payments due to the rising cost of EVERYTHING and medical troubles, after so long forgot about it all together. When I received a notice of possible legal action I reached out and spoke with Iris Roberts. I explained my situation and she was very understanding and worked out a payment plan we can handle. Thank you Iris!!

I would like to thank Logan for helping me out with a great payment plan that works well with my situation I have going on with my life!!!! You are the best!!!! I wouldn’t be able to do any other payment plan with my new lifestyle!!! Thank you so much Logan.

I had the best experience, I have cancer and unable to speak the 2 associates were wonderful in assisting me to finally make a payment. This was by far the best service I have received since my throat was sewn shut. Thank you for all off your help.

I had a great experience with rep Iris. They took care of all my questions and concerns efficiently. I was never left waiting for long periods of time and they were very attentive to my needs. Although they are a debt collection agency, they are very easy to work with.

Simple as 123.... I am so happy that I was finally able to resolve this issue. I completed my payment online with help for the live chat. What a great feature to had. Should have been done this. I am super excited.

I paid off this debt on 11/29/2022. Despite the payoff MCM has harassed me to pay it claiming I didn’t pay. Twice in the past I sent them copies of the checks but they claimed they never received them (I sent them priority mail), finally I sent copies to both offices (CA and MI) then today I received the letter verifying my payoff ( in Nov 2022). For the last 1 1/2 years they have stalked me and ruined my credit because of their incompetence. Finally today I got an apology. Big deal.

I have had the best experience with this company and especially two of their employees. My original communication with them was with Danielle and she was absolutely wonderful, kind, understanding and respectful. My next experience was with Wyatt when I needed to modify my payments, again he too was kind, understanding, compassionate And respectful. I don’t recall ever having such compassion from anyone trying to simply do their job and remain an upstanding human being as well!!!

I contacted Midland Credit Management via live chat. I have multiple accounts with them. I was able to set up a plan that works for my budget. The customer service agent was patient and very courteous.

Never had to deal with a debt collector before, but Rachel ** was very kind in helping me set up a payment plan that suited my needs. I am very fortunate that she was able to figure out a way to help me settle my debt in an easy and comfortable way.

Great company. Spoke with Katie. She helped me out and everyone. Great help with everyone I spoke with and helped me out. Very easy to work with and made my payments work. What a great company. Enjoyed it.

They were very helpful and offered a payment arrangement I could actually do. They were very polite and honest. I felt understood and listened to and the process was simple and easy. Every step was explained.

They are a debt collection company so they make constant unwanted calls but if you do answer you will find they are extremely helpful & really do just want to help make this process easier than it is. I’ve had nothing but a good experience with them. They have done everything they said they were going to do for me.

Christy ** was very helpful and explained everything in detail! I had a full explanation of everything before agreeing to a payment plan. She was willing to work with me which made it easier to be able to make payments!

I appreciate how they are willing to work with you while not being rude and pushy like some debt collectors. I know they have a hard job but they know it's hard on us too or we wouldn't be in these situations.

Logan ** was amazing at helping me locate discounts and a rate I was able to pay. He even tailored the payment date to align with my pay day. Wonderful, quick, and hassle-free service. Thank you so much!

I am really grateful for them. I went through a very hard situation and they were able to work with what I had. I am very thankful that I have my account with them and I could really say I am satisfied with the service they provide.

They filed 2 lawsuits against me without proper notice that they even bought the debt, kept the lawsuit open the entire time I was making payments, and then when I paid the accounts off, they took an extra $140, told me they would issue it back to my card and to wait a week, called back in 2 weeks and my refund had never been initiated and my accounts were still showing open. They say they are closed now and I’ll get a check in 2 weeks, this place is a nightmare.

They helped me with some changes to my payment plan. Very helpful and flexible and compassionate. We were having trouble with the original payment plans needed a temporary solution. They were able to work with me in setting up a workable repayment.

I have had a good experience with Christy, she understood my struggle at the moment and worked with me on that. If I ever run into an issue I hope I get her service again! Thanks for the help and understanding.

Christy was great to work with and we came to agree that both sides were happy with. I paid my debt at the same time as the chat and she made sure I had everything I needed. Thank you Midland for your help.

My issue was resolved via the chat feature. It was quick, easy and painless. The Customer Service rep Rachel ** was polite and helpful. She answered my questions and shared information that I was not aware of.

I had the most pleasant experience with Christy from MCM, she was able to pull up all my pending accounts, gave me the best payment option plans for the outstanding bills and also made a fraud report on behalf of one of the accounts I did not recognize. It was very quick, easy. She was extremely polite and thoughtful. I was able to pick the dates that fits my budget. Thank you MCM and Christy for all your amazing dedication and most of all wonderful customer service.

I needed to change payment methods but was having trouble on the website. Benson ** helped me accomplish that and made it very easy and stress free. Grateful the chat feature was available. Thank you very much.

They were helpful in getting both accounts set up with payments that work in my budget and paid in a manner that doesn't take years. Friendly, knowledgeable and considerate are how I would describe their services.

As an individual who works during business hours and can’t always be making called during the day, the live chat experience was very helpful. The employee Logan was compassionate with my situation and found a way to help me lower my payments. Thank you Logan and thank you MCM for your continued support.

There is nothing for me to complain about. They were more than willing to work out a payment plan with me that helps me a great deal. That's how I wish every place was. I can't thank them enough for the help.

Customer service was fast, friendly and understanding. I was able to resolve my account and get things squared away quickly and easily through live chat feature. I thought it would be a nightmare taking care of this account and it was so very easy.

I am so pleased with the service I received from Kate. Kate worked with me to tailor a debt collection plan based on what I could afford and I'm so thankful for that. It has relieved so much stress off of me.

I just spoke with the rudest customer service rep I have encountered in 64 years of life. Condescending, rude & just plain mean. I was trying to explain why I was calling and she kept saying in her rude voice so what is your question? I challenged her and her attitude (nicely) & boy that made it worse. If I could give no stars I would. I am still being sued but was told by chat it was ok to set up a payment plan. I assumed that would take care of that. It did not. Terrible!

I needed to set up a payment plan that suited my needs and Kate was able to adjust the dates that would work for me and answered all my questions in a timely manner which I appreciate. Very helpful and no stress LOL- Thank you.

Charles was awesome to deal with. Very understanding and thorough. Wish more people were like him. He was very patient and understanding even though I was the one at fault. Guy needs a raise! Good job.

CG was a great representative. He was quick to answer my questions and explain what could be accomplished on my account. Easy instructions on next steps and overall best customer service I have encountered in a long time. I appreciated the response time and quickness of rectifying my issue.

Needed time while in between work. Got time a reasonable amount, appreciate your patience and cooperation! I used the online chat box and the employee was very responsive and straight to the point. Thank you

I wish I could give them no stars. This company had my wages garnished for a card I had back in 2017 of which I was able to make payments on up until Covid happened and I was unable to keep up with the card due to lack of work. This company brought my debt from another company and they somehow found out who my employer was and garnished my wages right before Christmas. I was blind-sighted by this company and also my employer. I am a single parent and this affected me and my child financially. When I called the customer service the people were very rude and basically stated they couldn’t do anything but I could make a payment that same day. They had already garnished my check and wanted me to pay the balance that was left, they are very rude and heartless people. I HOPE THIS COMPANY GETS SHUT DOWN SOON.

I FINALLY received a confirmation from the Prothonotary dated 12/20/23 that my debt was SATISFIED!! Midland is still sending me collection letters! How can I get them to STOP?!? I’m disabled and the stress of this is affecting my health!!!

Benson ** the representative from Midland Credit Management who is a chat live representative. He is Awesome, understand and helpful. He was fast at his response on the support I needed. 10 stars to Benson **. He rocks. I was so happy with his customer service.

I previously had a Bed bath and beyond account and I had this credit card, and I had paid the whole balance off in October or November of 2022. And I closed the account on December 26 2022 because I didn’t need it anymore and after that I never used it. Then somehow it was getting fraud charges that never came from me because the account was already closed and it was already paid off. The dispute charges were already taken care of. So yesterday this company calls still claiming that I owe a balance on the account and I’m trying to tell this person that the account was already off and the account was already closed. The person on the phone was trying to pressure me into making a payment when I told him that I didn’t really have enough money to pay right now because I only have one job right now and I’m part time. This company needs to be shut down and investigated for how they call and harass people.

Midland Credit Management filed a court order for garnishment in April of 2023. The money was transferred from my bank to the courts so they can then send the funds over to Midland. Either Midland or the attorney they hired never submitted a certificate of service or an application for disbursement and they ended up garnishing my account again for the amount. The funds they garnished this time was from my mortgage account, which means my mortgage will now be late because of an error they made by not submitting the forms. When I spoke to the account manager they said it's been escalated to a manager but could not tell me how long it would take to issue my funds back. In the meantime, I now have a late fee because my mortgage is late. This has been a enormous inconvenience and incredibly frustrating.

Was able to use the chat feature with *Rachel* to setup a payment plan that is adjustable further down the line. Obviously they are a debt collector but at least they are willing to work you and various Debt Consolidation Agencies that you have contact them on your behalf. Only reason it's not a 5 star review is the first letter I got from them was a pre-legal notice of possible lawsuit. If not for that this would be five stars.

Rachel ** just helped me tonight. She answered all my questions and has me jumping for joy.. THIS COMPANY WAS FABULOUS. For future people who has to handle business Midland Credit Management is definitely the place to go.. Keep up the good work to help us people get our credit and life together. I’m back and better thanks to you all!!!!

I just want to say, Ellen ** with MCM Concierge/online chat was AMAZING! Paying off debt is humiliating, scary and hard to do but Ellen really made me feel comfortable with my options. She understood and listened to my struggles and made me an offer that I could actually afford. If I could give Ellen more starts than 5, I would! Customer service at its finest! Thank you!!!

I was sent in to collections on an account that was taken off my records due to fraud and covid 19. I disputed this and was still harassed by them. I also have been negatively affected by this and held back from credit.

I have had to rearrange due dates, and whenever I have called them to do so, I have never had an issue. At MCM, they have made it easy and convenient to get debt paid off without breaking the bank. Thank you MCM for making this process painless.

Ms. ** was very professional, courteous, and concise. She helped me make payment arrangements on my account in a very efficient manner. This is remarkable for helping a customer via a chat. Ms. ** rocks!

Benson ** was able to locate my account and found out that I mailed my payment to the wrong address. He provided a new one to me where I could mail my payments into. He also set my account up for a 6 month payment plan and changed the billing date that the payments are due. I'm thankful for this options and that the collection agency is willing to work with me in resolving my debt.

I was short for my auto pay and I needed to move the date temporarily, so I used the chat and talked with David ** who was quick and extremely helpful with specifics. I was able to confirm the one time change in a matter of minutes.

I have been dealing with ongoing health problems and it has affected my ability to pay. I explained this to the representative who was able to get the total bill dropped almost 17%! My account will no longer negatively affect my credit and the representative made this easy.

I contacted Midland Credit Management company yesterday in attempts to resolve a debt that I had accrued a couple of years ago. First of all, the man on the phone spoke with a heavy ** accent and it was difficult to understand what he was saying. He spoke fast as well. After I identified myself and told him why I was calling, this man went into a very long-winded spiel which wasn't necessary at all. After what felt like an eternity he asked if I wanted to pay the debt off immediately and I said no, I wasn't prepared to do that yesterday. He then attempted to pressure me into making a payment yesterday so that he could give me a 'discount' on what I owed. When I refused to make a payment he put me through to his manager.

They attached a debt that the statute of limitations has run on, making legal action to collect it impossible, but they thought they would attach it to my credit report as a newly opened account, which is ILLEGAL.

Very helpful and took time to explain things to me. She had lots of patience and listening to me to explain everything to her. She was very nice and understood my problem. Thank you if I need it to talk to anyone again I would love to talk with her because she just had so much patience patience.

The person I spoke with understood what I was needing help with. I didn't have to wait long for assistance and my problem was resolved. She asked follow up questions to make sure I understood. She was very courteous.

I needed to work out payment arrangements for accounts that needed to be resolved and they were willing to go beyond their standard offers and come up with a custom plan that fits my financial needs. I am now able to start improving my credit because of their willingness to compromise and meet me half way.

They changed their number & couldn’t send my poor mother a notice or new number so my mom couldn’t contact 'em for over a month and they ended up charging a hefty penalty & froze their bank account. Said they were “too busy” when asked why they didn’t send any notice on their number change. Terrible company.

Well I get something from the court early this year. I don't recognize the debt they're trying to collect or amount. I called them, was a awful experience, they just want money, not willing to listen at all. I'm now dealing with a garnishment from for a debt I don't know about. This company needs to be shut down. I tried to payment arrangement on this debt even but they're not willing cause they think they have the upper hand so will not negotiate. I everyone reports this company so this can be stopped.

These guys seem to have a knack for getting things wrong. The company said I had a debt with a company I had never dealt with so I sent them a debt VALIDATION letter. They refused to send proof, good luck guys. SEE YOU IN COURT! Bunch of clowns!

I am going through a tough time in my life and I got a hold of them for a overdue bill. A mister ** helped me so I could avoid legal action and so I can focus on what I have going on with a lot less stress on me. Thanks so much.

So back in 2018 Midland did a judgmental against me for $2900. At no time did they attempt to contact or leave a VM. Jump ahead to 2023, Garnishment starts via ADP. 25% of my weekly pay for a balance of now $3646. ADP informs me that after several deduction the remaining balance is $1161. So, I call Midland to pay remaining balance. They give me a higher balance of $1600. Come to find out ADP is mailing checks weekly. Midland receives check and sits on it for a week. Currently, Midland is two weeks behind on balance and is charging an 8% daily rate of interest. So, apparently Midland and ADP are not keeping in contact with one another to confirm remaining balance. If it wasn't for me to tell Midland to fax ADP to give exact amount. Because ADP is reporting 11 payments sent and Midland is only reporting 9 payments received plus the payment I just made of $1161.

I used chat to communicate with an agent. He was courteous, patient and helpful in addition to answering my concerns. I was pleasantly surprised at how easy it was to resolve my questions. I am very satisfied with the service rendered.

The online chat was terrific! It made the payment process stress-free and the agent was very helpful and understanding. I initially had a problem getting my payment info to register and the agent was very patient and helpful in making sure that I was able to get registered.

Midland calls me at least once a month. Most times I let it go to voicemail. But once in a while I answer it just to see what they are lying about that day. They say I have a loan out from LoanPoint USA. I've never had a loan out with that company. They say that I work for a Poco Technologies. I looked up Poco Technologies. It's a company in China! I have never worked for that company. They have my social which is worrisome. But everything else they say about me is not me. Today when I answered their call, they said they are waiting for me to file a police report disputing the LoanPoint loan. The police doesn't handle things like that. Supposedly they are "advancing my case to the Sheriff's department for prosecution." LOL The Sheriff's department doesn't handle that either! Don't believe what these guys are pushing. They are scam artists trying to get your hard earned money for themselves!

So an operator gets on my wife's phone telling me I per a bill for city finance. I was willing to pay in full. He couldn't draft or out my account in 6 days. First, he wanted 12 dollars than 1 dollar like it was a scam and when I refused to give a dollar he went off on telling me why a pice of ** person I was not paying my bills when I offered to pay in full when my taxes hit. I'm 6 days! Not 1 American on the phone all with accents and a pissy attitude. Pissed because I couldn't even remember owing this money and he couldn't scam me on the spot. Beware!!!

Peter ** was the agent who assisted me today. He was prompt, courteous and professional. He updated my address without any complications. I was very pleased with his demeanor and effectiveness. I would love to deal with him with any future issues I may have.

They are ok in taking care of your plannings in collections, I am happy with the results of paying off my credit collections and no longer have to deal with unnecessary calls after paying off my dues.

I hope that MCM pays their LIVE chat workers well, because they are very knowledgeable and professional, and I don't care that they have decided to outsource this type of work. I just hope they are being well paid and taken care of, and aren't being abused. Thanks Bryan for your assistance!

Peter ** from MCM did a great job on helping me set up a perfect payment plan to pay off my account. I lost my previous job I had back in March 2022, and I only just started at a new job. The job market in my area was awful and couldn't find anything that could support me financially. Finally found said job and they understood my situation and helped me out. I hope that after paying them off, I never have collections again. It is awful for your credit score.

Although it was just a simple act of confirming some info that was in question. I was able to access the chat and had my info in a few minutes. Fantastic customer service from Rebecca on the chat feature.

I was behind on my payments so I call Midland Credit to tell them what happened and they were able to help me out with a payment plan to keep me on track. Appreciate them for taking the time out to listen.

I discovered that I had missed two payments on my payment plan according to a paper I received in the mail but I could not find it online. I contacted a representative using the Live Chat and she found the problem, provided a very reasonable solution, and my account was back to current in a matter of minutes. Very professional. Answered all my questions and did not rush me off the chat. I am very pleased with this experience and look forward to continuing to work with Midland.

For starters, this company outsources, which I understand it's a money move. But the outsourced employees are some of the most disrespectful, non-caring, nonchalant representatives you can talk to. THEY DO NOT CARE so don't look for empathy from them. All they'll do is give you scripted answers and you can BARELY understand what they're saying.... and that's IF you get someone. All I was trying to do was see what options I had for repayment and they transfer you from department to department, most of the time they're blind transfers so be prepared to repeat yourself A LOT. I finally had to resort to setting up a default plan online and when I tried to modify it by settling, they played the "transfer from person to person" game. One call with them will COMPLETELY exhaust you and leave you STILL trying to get answers!

I didn’t realize how horrible this place is until I read similar reviews to mine. I called when I received a letter that legal action would be taken against me. On one account I’ve been told twice they could get the payment down from $2400 to $1900 and both times no one put it in the system. Now they won’t work with me on a resolution and I was lied to twice. I just paid off one account and if I don’t receive my official letter then I’ll be calling constantly. This company cannot be trusted!

I give up on Midland Credit. I have a bill that is owned by Midland. I have been calling for weeks. Every time I speak with someone they give me another number to call and another extension to speak to various people. I call and leave messages, no one calls back. I call again and go through the same thing. When I call this extension, I just am placed on hold for hours. I am trying to fix my credit and don't know what to do at this point. Strange way to do business.

They, are very sneaky. You, can hardly understand their so called customer service department. A pure headache they are. There, are a lot of ??? surrounding this company and their practices. I, have read many complaints about this company and it is not good.

I found myself with a little bit of debt and unable to pay. My debt was bought by Midland. Trying to get through to the department handling my account is non-existent. I have tried for the last 30 days to pay this bill off. When calling in I get transferred to a voicemail where I never receive a call back. I been calling three times a day, leaving voice mail after voicemail with no return call. The representative you get when transferred will not provide any information and are extremely unfriendly when challenged. I was able to find my account online and and have additional questions. Why would I pay something you can't give me full detailed information to ensure my questions are addressed?

I had two debts that were acquired by Midland Credit Management. They sent me a letter threatening a lawsuit at which time I paid both accounts in full. This was in November of 2020. It is now May of 2021 and their website still shows that I owe $1.176.02. When I call, they confirm the account has been paid in full and closed, the debt is not accurate... however, my credit reports all still show this account is still in collections with a debt owed. I call this company once per month and get a complete runaround for hours where nobody knows what to say, managers are not available, someone will call me but it never happens.

On 10/21/20 I received correspondence from Midland Credit Management notifying me that I owed $917.19 to them. No explanations as to what the charges were, just that I owed them $917.19. And, in order to avoid court arrangement, I needed to settle this immediately. After phoning Midland, I asked for the last 4 SSN's on the account. They were different than mine. I told them they had the wrong person. I gave them my full SSN, DOB, home address and phone number.

I have set up a payment plan with them over 5 times now. My bank pays them with no issues on my bank's end. But every month they call to tell me that it didn't go through. Now they want my debit cards over the phone. I told them no way. I've set up payment with them multiple times. I have the payment plan in writing. Issues in their computer system are not my problem. Beware.

I had a credit card that they purchased and then sued me in court for and got a judgement against me. I called and worked out a payment plan and worked with a good collection customer service person. I have made a total of 4 payments that have been on time and per our agreement and have two more small payments left. Well this month August 2020 I came in close contact with someone who tested positive for COVID-19 and had to get tested myself and had to self isolate which meant no work.

I received a legal document from this collection agency, earlier this year. Until then I never heard of Midland Credit Management. After calling an attorney we took this company to court. It took an appeals court judge to rule in my favor. So as of this writing, I don't have to pay these bloodsuckers anything. Take my advice and Sue this company. It won't be long before they turn tail and run. Because they haven't a legal leg to stand on.

I have attempted contact to the correct department 4 times in two days to notify them the debt has been settled. They are still sending me a letter advising me of the unsettled debt. Nobody called me back. I asked to speak to the person who has a signature on the letter I received and I was told he does not take any phone calls. I really cannot understand how a company cannot respond in a timely fashion.

I have spoken with so many people, Kellan, Paul **, Ben **, Ralph, Jerry **. Rude. Hung up on. When I asked for an email regarding our conversation of a refund they refused. I would never work with this company if I didn’t have to. Very sad especially due to the fact that our country is hurting due to covid.

I was blessed to receive some extra cash and decided to clean up my credit report by paying off most of my bills. I had two to three bills that Midland Credit had purchased. Called and paid off. Great right? No! There was an old bill that was over 7 years old that actually had fallen off credit reports. When I got to work on Monday morning I had received all these calls so I calls the number not knowing who it was; guess who? Midland Credit. They were trying to get money for this bill. I told that they were not going to get a dime from me for a bill that is almost 10 years old and also one of their reps told me that I did have to pay it because it was an old debt that they cannot go after.

Just when I/we thought ride sharing company had poor customer service- oh try this one!!!! Poor customer service as they never have a straight answer. Always deviating your question as if it was a pole hole on a highway. They operate in a fashion that makes consumers question their credibility. First time they contacted me, I was like oh boy- here we go again with the fraud calls. It took me weeks to investigate this company and was still not convinced. They have a 1 star review and that should speak for itself. I mean do we know how hard you have to be working to get a 1 star review? Unless one only has 1 customer but it is not the case here.

My wife had an old credit card debt that had been sold to Midland Credit Management. She got served with papers saying that they were suing her. She called them and attempted to set up a payment plan with them, but they wouldn't work with her on a monthly payment. Today I found out that our bank account had been cleaned out, including all of our savings to satisfy this debt. I feel like this is illegal, since neither her or I was notified of this by either a legal document or even a phone call. Any advice out there??? Is this Legal??

“Tim **” with a deep Indian accent is so rude. I called because they kept calling my old job asking for me. I called to see what they want and to get them to stop calling a number that’s not mine. He said “We will update it when we get a payment arrangement.” I said “You are calling a number that’s not even mine” and all he said was “you owe us money, we will change the number when we get a payment agreement”. DO NOT PAY THEM!

Very disappointed in how the company handles your account. After losing my job and being disabled I needed to stop payment arranged for a few months. 3 months of no payment and they have a lawsuit against me and will not work with me. Horrible company!

I was sued by Midland Credit. They hire "representatives" in your area to represent them in court. These people will tell you things such as you should call them to work out a payment plan. I called after he told me this and Midland told me, "This was untrue. We will garnish your wages and would not accept any payment plan."

This place will call and make derogatory statements about you and your finances. I had a settlement and told them I will call to make that payment on that day. When I called to make the settlement payment. They said no payment is due in full now. Because I modified the arrangement by calling to make the payment on that day because of with the holidays to make sure the payment is in my account. They said since they couldn't take it out as we agreed that I owe the balance in full.

Midland purchased a bad debt of ours. We were finally able to offer a small settlement amount. We sent our offer in writing, certified return receipt. Company immediately sent us a pre-legal notification, requesting same amount, ignoring our offer. We had requested a cease and desist to call notice, which they seemed to abide by. But we had a small amount of funds to offer, so we phoned them (and all our other creditors who worked with us). From level one to the top manager (supposed top manager Kathi **, and her downline person Richard **). These two people kept me on the phone for 52+ minutes, trying to shame me. I really felt abused. They did not want to accept my offer. They simply should have refused me and moved on. I'll go to the court hearing, no fear there, but they sure tried to intimidate and shame me. I hope their recording was actually recorded, because I'm sure otherwise their documentation will be a probable lie.

About 13 years ago I opened a credit card with another bank. I used the card one time to buy gas for my car. I received the bill and it said I owed a balance of over $600. I called them and they said the charges were processing fees. I told them I was holding the paperwork I signed for the card and these so called processing fees were not in the contract. I told them I didn't want to card. That I would pay the amount I put on the card in gas and I expected them to cancel the card and the processing fees or I would report them to the BBB. They agreed and took my payment for the gas and said the card was canceled. They never closed the card and bounced the debt to collection agencies ultimately ending up with Midland whom contacted me last year.

Received a call on my cell phone. Asking for my brother. How they got my cell phone number is beyond me. They would not tell me what the call was about. When I informed them that my brother had passed away they told me his estate would be sued. The only way I know this is Midland Credit Management is because I called the number back and got a voicemail. The man who called was very hard to understand. He sounded like he was from India or somewhere like that. They wanted me to send them a copy of my brother's death certificate. That sure is not gonna happen.

I received a notice at work my wages were to be garnished!? What!? Well you have to go to court after being served and lose in order for a garnishment. Well Midland served my old address by taping a summons to the door. I obviously did not show up for court and lost. They were trying to garnish thousands. I researched for days. Found out that they are crooks that buy bad debts serve people and win due to no one showing up for court! I went to the court. Served them with a motion to vacate due to improper address being served. We went to court and it was dismissed!! Had I not gone they would have definitely won. Never allow anyone that you do not owe take money from you because you don't know what to do. Research!!

They charge me for the phone calls they made to me to collect balance past due 10 days. They charge $170 late fee. They received my payment 12 days later and did not want to waive it. They have Very poor communication to alert their customer when the balance is due. My.

Today my bank account was 500.00 less than yesterday. I called my bank to ask why I see a hold on my account for 500 plus another 75 on hold. I was told that there was a Legal hold placed on my account for 500.00 plus another 75 the bank charges for having to process the legal hold. I asked my bank who put a legal hold on my account and she said it shows as the LA County Sheriff Department. She said the sheriff sent the legal notice to Chase. So she said I will give you the phone number and you can call them to find out what this is about. So I called the toll free number my bank gave me and the person answers Midland Credit Management. It's not the sheriff dept.

I have an alleged Best Buy account that was taken over by Midland Funding LLC. According to this collections agency I have an outstanding debt on a Best Buy Credit Card. Well I never used a Best Buy Credit Card. These people called sometimes 5 times a day. Anyways they told me they closed this matter and it’s over with. Well that is a lie! They filed a suit in the Monterey Courts which is scheduled for June 29, 2019. I frankly don’t care and will not show up for this hearing. I know that if a judgement is awarded to these crooks they can’t collect from my bank accounts. I only get Social Security which under Law can’t be garnished. I have sent proof this account wasn’t mine and spoken with their Lawyers. Nothing has been resolved except them telling me the case is closed and settled. So why didn’t they close the court hearing? This is a dangerous group of crooks who lie and cheat. They can’t be trusted!!

Please do not use this company! All my credit reports have them falling off by May 2020! However Midland funding claiming my credit reports are wrong & they won't be falling off. They are pissed that the statute of limitations for the state of PA is 4 years and they cannot legally come after me! They expect me to pay but they have no leg to stand on since it's over 4 years and about to fall off credit report!!! They will never see a dime from me! My next step will be lodging a complaint with P State Attorney's office for the threatening letter they sent me.

I received a notification that they had taken over a debt. I wrote a letter the very next day and mailed it to the address on the notice. I received my letter back today with a post office label saying that it was undeliverable as addressed. How can that be when I used their address from the notice? Now it is more than the thirty days that they allow for disputes (my original letter was mailed out on April 5 and today is May 14). I don't know what I can do at this point.

The same guy keeps calling me. I asked him questions because he was very hard to understand. When he called me I was at a doctor's appt. He asked me to go behind the counter and use their computer so I could pull up my bank information and give it to him. I thought this was Insane. He was pushy and kept telling me not to make this difficult. I actually received a UPS envelope after my conversation with him. I went onto the website to enter the acct # and it says I don't exist.

I had some old credit card debt that Midland bought up, nothing huge. They were merciless in calling day and night. I got served court papers back in February of 2018 - they sued me for $1000, wasted money on an attorney to do it, too lol. Watch your backs, because it's legal for them to get a judgement against you, and you'll never know it (luckily, I did). If they are threatening to sue you in court, and they do not INTEND to sue you, get a lawyer asap. In my case, I VOLUNTARILY called THEM and settled I think two other cc accounts, on my own. SO them suing me was ridiculous. I explained that our pay went down for a time, and we couldn't make our payments, but are fixing things!

These people are just horrible! I called to pay off an account and only to find out they added $420 onto the account! They couldn't tell me where the extra amount came from only that they will settle with what the amount the balance should've been which is $555. SMH.

Starting to get daily calls (from different numbers) about a Capital One account I supposedly owe $4000 on. Not sure how they got my number, but this is impossible as I've never had a Capital One account with a limit over $600.

My husband was contacted for a debt to be paid and after the scare tactics of threatening to go to court he authorized me to speak with the representative. I asked for a debt validation letter to be sure this wasn’t a scam. And was told it was a tactic to buy time. Then I was hung up on. He refused to speak to me when I tried calling back. If this was a real business I doubt their customer service is that awful. I contacted my credit card company and they had place my acct. with Atlantic services NOT Midland. Sound like SCAM?

I’ve sent in police report and dispute through certified mail for 1 fraudulent account from 2014 that I had never heard of. I am currently trying to fix another account they have as well and I can’t pay it online because it tells me to call in. Calling in goes to voicemail. I have been leaving voicemails with account number, name and phone number so I can get this all taken care of and NO ONE IS RETURNING MY CALLS! What is going on with this business? I am afraid this is a scam??? Which would really suck because I’ve already taken care of another account last month through them... I am really worried. Where did this company go? Is it even real?

I received a call from Midland Credit management about a $655 balance in collections on a card that doesn't exist on an account I've never opened. I explained this to the woman as I was looking at my credit report to verify. Her response was "Oh, that seems fishy, maybe we have the wrong person. Can you provide the last four digits of your social security number?" I then hung up immediately. Sounds a lot like a scam to me.

My Best Buy account was taken over by Midland Credit Management, who took me to court for the funds owed. I had contacted Consumer Credit Counselling Service (CCCS) to assist me, prior to the court date. I made my payments monthly through CCCS. In September 2018, I made my final payments to CCCS for all my bills owed. CCCS sent all my pay-offs to my creditors on September 24, 2018. They were all posted and my accounts cleared, except for Midland. Although Midland received over $1,200 as my pay-off, they are still showing that I owe them.

I've called them on my own, for a debt of 600.00. The lady I spoke to was very rude and demanding when I called back to make my good faith payment. I sent an email to the company, letting them know I would no longer speak to them on the phone. Due to my hardship and disability, refused to take that nonsense talk. I understand they are attempting to collect an debt but their website states they would work with you on payment. She refused to send a updated letter in the mail so I can make payment. I owe as of now 300.00. Let's see if I get an email or letter?

The best advise I can give is do not ever answer the phone if these guys call. After daily calls with no voicemail I decided to answer. They began talking about an account I never opened and was already disputing. The account was opened almost seven years ago and I've been trying to get it off my credit report almost that long. I explained to the heavily accented guy that this was not my account and he tried to have me log in to their website to look at "my account." I refused as it is not mine so he told me to get a police report, which I did, and write them a formal dispute letter, which I did and mail it into them, which I did.