Midland Credit Management Reviews

Helpful and most importantly non-judgmental. Ease of setting up payments/offer. Thank you.

Chat service was awesome. Agent was so helpful and nice.

Always kind and understanding! Helpful in all ways and respectful

I was really scared finding out I had a giant debt. I knew it was coming because I hadn’t been able to pay my car payment for a long time after my kids and I lost our house, but with the last creditor, I just couldn’t afford the payments. But I also couldn’t afford to lose my car. It was a tough situation. The agent I worked with here was phenomenal. He did so much to work with me, and was extremely kind. I don’t think I’ve ever had customer service like that. It definitely eased a lot of my anxiety. They were so willing to work with me and my situation. They brought my payments down to something I could actually afford. And I get to keep my car. Genuinely, bless these kind folks that work here.

Christy ** was extremely helpful and very understanding.

Ayden answered all of my questions and was very kind!

The person I spoke to through the chat was very helpful, understanding, and worked with me to resolve my debt.

I chatted with a representative today and was very helpful. I owed 2 debts and sent payment in full and representative checked and told me the payment amounts which were correct. Payments haven't been processed but were received and today's experience was not frustrating as other experiences I have had over this matter and thank you.

They were very understanding. I mean I didn't have many choices. But thanks.

Bob ** was awesome today. He helped me get a new plan that will help me a lot. Thank you for all your help. It’s appreciated.

It is a really easy site to use and the customer service was amazing with helping me set up a new plan.

Tristan definitely helped me out by postponing my payments and adjusting my payment plans. I was going through a tough time and he really helped me out with us. Thank you so much.

I chatted with Dyroth, and they were very helpful and kind. They helped me resolve the issue I was having with my missed payments. Thank you, Dyroth!

I chatted with Wyatt, and I found that they were able to assist with everything I needed! I felt like I was provided with support and comfort knowing everything was taken care of.

I contacted Midland Credit Management about an old CareCredit/Synchrony account after receiving a letter. I spoke with two different people. At first, I did not appreciate the confusion or pressure, because the payment options seemed to keep changing while I was trying to be honest about what I could actually afford. I did not want to agree to anything that would put my transportation, new job, or stability at risk.

Very helpful and easy. Worked with me on a manageable payment plan.

Great customer service. Fast and very understanding! They are kind and polite, very helpful for whatever situation you are facing.

They're really helpful if you need to make a payment because it's missed or need to adjust your payment. You can either call or use the chat.

Chat with Paul R. He helped me get my account back on track.

Thank your for settlement. We plan to buy a house for my family. They are great services to help us and work it out.. Best services I ever have, thank you

All queries were answered in a timely manner and the agent was knowledgeable with his research of my account.

Very easy to work with. Understood my situation and wired with me to find a helpful solution.

Victor helped me pay off my debt and I appreciate him for taking the time to also give me information that I will take with me down the line.

Great customer service! They responded fairly fast to my question.

Even though I got really behind on payments they were still more than willing to work with me on getting it knocked down so I could pay it off in one lump sum.

I like how everything was quick and simple. I was able to get detail on my account and appreciate the fact they explained how their system works if you need to pay a past due balance. Thank you

I spoke with Bob ** through the online chat. They were very understanding of my situation and gave me multiple options to get back on track and work on paying back my debt. I am now confident that I can at least make a dent in what I owe. Highly recommend for assistance in getting flexible payment plans set up!

I used the chat as a way of communication. The agent was very polite and smart. He understood my situation and raised a dispute in behalf of me.

Great people, very helpful and efficient. Helped take some stress off.

Our family does not have a Midland credit account. I deleted your email forever. Your rep has a creepy voice.

I was very impressed with the customer service I received today from Paul **. He was very helpful.

Having to deal a debt collector can be stressful and just plain old embarrassing (indeed it's my own fault). However, the chat feature and the people who are assigned on the chat feature are very attentive and open to assisting your needs. (Which makes everything just feel a little bit better.) My initial payment plan wasn't feasible and they were not hesitant to try and help me set one up that fits better within my budget. I appreciate their patience, honesty, and just overall assistance with it being a seamless process. Thank you!

Very pleased with agent Paul **. He was able to find an affordable solution, lowering our payments to $5/month for three months, while we are dealing with a short-term financial hardship.

They were extremely helpful in a tough situation, I appreciate their willingness to work with me.

Gary helped me when I had to change my payment plan. He walked me through it and was very helpful.

The customer service has been nothing short of amazing, very prompt, understanding and polite. They will work with you to resolve your situation. Very professional company to deal with. Online chat person Paul helped me resolve my problem with understanding, truly appreciated it.

Great help and worked with me. Was able to agree with the monthly payments that I could afford.

Gary was easy to deal with 10/10. Very prompt and assisted with any questions I had. Cody

I was very pleased with the chat option on the website for collections. Bob Eric was the chat person's "Name" and I could tell it wasn't AI (after the formal stuff). Why am I saying all this? Because he was honest, direct, helpful, not pushy, gave me options, and LISTENED TO ME! Best experience I've had with someone who is just there to take our money (that we owe anyway). He was sympathetic, and that matters to me.

Used the chat to negotiate my debt. They made it super easy and stress free, I was able to pay very close to what they were asking for and went out of their way to make sure I was comfortable paying to settle my debt as quickly as possible. Huge weight off my shoulders.

Bob ** helped me move my payments and around and actually understood and worked with me. Solid dude.

Easy to work with, great customer service, fast response, and they work with you.

Perfect service! Very helpful and kind. These guys are great!!! 5 stars +

Darwin was great. He understood exactly how to assist and help me make my payment. I appreciate Midland being so flexible and helping me get this paid off.

Overall, in a situation where things occur and you have no money at the time of payment. They work really well with you to set up later times, which put my mind at ease. Bob was great.

Very easy to reestablish payment plan. The Rep was extremely friendly and helpful. Thank you Mark for helping me with my account.

Efficient, easy, resourceful, & helpful, all qualities their staff has, and all of them have been easy to talk to because they are kind.

This company has been very helpful in navigating debt repayment. I have a very difficult financial situation due to being a full time student with 2 young children. They worked with me in order to accommodate me and my family’s needs. I am very grateful to them.

Not much help received as I have to wait next business day.

Midlands Credit worked with me and help me set up a plan that works for me.

I had a family emergency and needed to change my payment date. The person I talked with changed it for me, no questions asked.

Rude, unprofessional and they say they can see everything but they can't.

GREAT customer service, very helpful and smooth process!

Quick and prompt correct help. They understood. No argument or bad comments. Just simply asked how I got so far behind. It was in 2020, I lost my job from covid and am a single mom.

They were nice, and very understanding when trying to work with you around any unforeseen circumstances that may impact your due date, or ability to pay.

Fast & easy to use. The chat answered questions quickly & very helpful.

Gary L. was extremely helpful and decreased the anxiety I had when reviewing my payment options.

The two customer reps that I've dealt with have been nothing but awesome. They were extremely nice & cordial and very patient and understanding. I got laid off and needed to skip a payment and pick back up the next month. They quickly cancelled my current plan and created a new one in less than a minute. Super fast and easy and didn't make it difficult at all. Some of the best customer service I've ever had!

Excellent customer service! Pay off 2 accounts in full, excellent communication and very professional. He did answer all my questions and explain step by step and clarify what was my agreement. Great experience!

I appreciate the assistance I received from Victor K. Very professional, understanding and efficient. I would give a thousand Stars. The fact that he used "WE" instead of "I", made me realize I was working with a Team Worker. Thanks Victor.

They are on you big time when you owe them money. In the process of buying a home and paid my account off in full and they can't provide a paid in full letter and are telling me that I'm going to have to wait an extended period of time before I can get it which is going to further delay my closing. This is one of the worst collection agencies I have ever had to deal with, all of the other bad debt I have had to take care of during the repair of my credit have been able to provide something the same day I settled the account.

The online chat feature was super easy to use and they helped me create a payment plan that was right for me. I highly suggest talking to someone on the phone or the online chat because they can help you create a payment plan that is different from the offers that you see on your account.

We all have dreams and goals when we grow up as children. The people who work for MCM have accepted the fact that they will never make the world a better place. They will harass the living hell out of a poor family. A family who couldn't afford to make a credit card payment because their father got t-boned on the way to work and does not qualify for workers comp. They prey on hungry children whos parents struggle to afford food to feed them. They won't stop until they sue you over $1200 and take money that you need for rent. Scum of the earth. Really not sure how they can sleep at night.

When I was first put with Midland Credit Management they told me that they don't report to the bureaus at all. I've had a payment plan with them for over a year that I have made my payment every two weeks on time because it auto drafts out of my account, And they have been reporting to the credit bureaus that I have missed every single payment that I have ever made to them and that is incorrect and they refuse to change it.

While I dislike being in this situation, I really appreciate how MCM has handled my account. They treat you like a human, and their customer service is great. Recently I spoke to Kiera to make a change to my payment, and she handled it quickly and efficiently. Very happy so far.

Everyone always fast, knowledgeable and nice, always helpful and understanding my needs to update my account if need be, the payment plan easy and adjusting it as well if and when needed. What a great company to work with especially under the debt management scenario.

An agent was immediately available. The gentleman who helped me was very professional. When I asked a question, he answered it. If there was something he was unsure of, he invested the information and got right back with me.

Bruce ** was a very helpful employee. He was very patient with me as I have no dispute with Midland, sadly I know I had paid this off with Capital One as I had not qualified for a platinum card so I was very confused but thankfully Midland has been very cooperative and friendly about paying this off. Thank you!

Midland has been wonderful to work with and turned a scary credit situation into something very manageable. The representatives I've spoken with have all been very helpful and are willing to meet you where you are. Great customer service!

The rep did a fantastic job! He needs to get a bonus! He was very patient and set up a custom plan and explained how everything will work, his patience with me (who had two strokes back-to-back in less than a year) made all the difference for me. Thank you again Bruce **. Your company has a diamond in you!

Great people to work with. Everyone I have interacted with has been very friendly, professional, helpful and overall they have made each experience very smooth. Their chat team is great and are able to get may questions sorted in a snap. Really I can't say enough about how positive the experience is, that you MCM!

Very easy to deal with during the payment arrangement process. Agent was very helpful and kind. They are very helpful in my situation and I am now able to begin repairing my credit issue. I became disabled in 2021 and was unable to continue making payments. Now that I am retired, I am finally able to resume payments and it will come off of my credit report by the end of my payment arrangement.

I had the pleasure of doing business with MCM (Midland credit management) through a purchased debt from Concora Credit. Through only one conversation with their customer service rep I was able to reach a fair payment for both parties and I'm much happier dealing with MCM over concora credit at the end.

The first creditor to be kind and actually work with me. I appreciate their understanding with my situation that got me behind. The gentleman I spoke to was very kind also. He did not make me feel less than, which was nice.

Due to the freeze in Texas I was unable to work for a week. I needed to skip my next payment and "Bob Eric" was extremely helpful in doing so. Conversed via the online chat option. They were extremely helpful and efficient with solving my issue.

Midland has been an amazing company to work with. I fell behind due to my addiction and after rehab and finding a job they have worked with me on payments that fit my budget while still satisfying their requirements for a minimum payment.

Great customer service provided by Agent Gary ** that assisted me with my request today! I give 5 star rating and would recommend the services provided!

They worked well with my financial situation and was able to set up a payment plan I could afford. The person was helpful and understanding. No complaints from me.

They helped me to change the monthly payment to my request since I am not working until spring time due to seasonal job which would be from March to November. I recommended them if you need to get a loan from Midland Credit Management.

Online customer service, Paul was pretty good and straight to it. It's not Paul, but Midland that can be annoying at times. Regardless, they helped me with what I needed in a timely manner. Not too bad.

My representative was very helpful; he helped me customize a payment plan so that I could make payments on all of my accounts instead of the 2 I was paying-- and he kept to the budget that I told him I could spend. Chat was so easy to set everything up; I wish it was this easy to use chat with all of my bills!

I contacted them through chat and told them I didn't have a job and wanted to pay monthly and the representative was rude and said we can't work with you pretty much. She wanted me to pay something today which again I reminded her that I'm jobless at the moment and couldn't pay anything then she said, "Well pay today and then pay biweekly." Once again I tried to remind her that I'm jobless so how in the world can I pay today with no income coming in. You can tell even through text she was rude and hateful.

Bob ** was so very kind and helpful and understanding! What an easy time I had getting the payments set up and he actually cared about what I could and couldn’t afford. What a great company. Also they actually want to help!

Thank you for understanding my situation and letting me get ahead of repaying my debt. I appreciate you guys. The representative I had was very understanding of what I needed done and I thank him for it.

I had two accounts totaling around 4500. I wanted to settle all of it in one day. I offered an amount and the agent counter-offered and so-forth. We ended up coming to an agreement that I was satisfied with. I ended up paying 1700 for one account and the other account I would pay 175 for 12 months for the remainder of the other account. Some things were not clarified at the end but I ended up understanding that the original balance remains until they receive the payment amount in full (the discounted offer). Once they receive the offer amount, then the remainder is erased off of the account and the account is closed.

Convenient debt resolution and reports payments to credit bureaus. Autopay and no unwanted spam calls. It was easy to setup my payment plan and I have been committed for over a year without stressing about resolving my debt.

Paul ** was very helpful and kind. Chatting with him was a pleasure. He was much better than the reps on the phone. Next time I have to communicate with this company hopefully never, I will always ask for Paul.

Charles was very helpful in explaining the options I have to pay/close my account with MMCM. Since I am making payments from another country, I am having some difficulty making my payment card to work correctly with MMCM payment plan. Charles explained to me what I need to do, which is contact them via chat and explain the situation whenever I face difficulties in payment and to set up a new payment plan. I believe the information I was given was helpful and I have a much clearer idea on what I need to do.

Keira was very helpful and empathetic, and was able to resolve my situation very quickly. I explained to her my current situation and she was able to immediately locate my accounts and resolve the situation that I was experiencing.

Very efficient chat service. Quick results! Edward was professional and knowledgeable of what was available to me. Smooth transition to creating a new payment plan. Although I am not happy with my situation, I am very close to closing all of the accounts I have with your company and being debt free!

I chatted in to update my Card/Account info and was unaware I had to sign a new payment plan. They advised me, canceled the old, produced the new... I signed and got the answers to my questions. All is well!

MCM reviewed alternative payment plans due to financial hardship and emotional distress. Yes, everyone is going through something; however, MCM took the time to review my account. Thank you for your time and attention to my matter.

Russell was great with communicating, and was understandable. They helped me with getting a plan that worked out best, and I’m back on track. They carried a clean and concise approach, and helped me understand everything I needed to.

I recently visited the MCM website to take care of an old debt. While visiting the site I was able to setup a payment arrangement thats fit my needs, while repaying the debt. Navigating the website was a breeze and so was setting up my arrangement. I do wish they would add an option to make additional or optional payments via a payment portal. All in all the experience went smoothly.

They have been great to work with helping me resolve a debt that I owed and getting it paid off with payments that I can afford each month until I can get it completely paid off, so that way it does not affect my credit nor does it go into being taken to court.

They are understanding. They work with your situation. I didn’t know it was this easy to get my stuff pay. They definitely make it so easy and great communication, always friendly. Yes I would pick them again. Thank you.

They are very helpful and work with you if something happens with your payment. You can restart your payments on a different day. It really helps when in a jam. Just chat with a representative and boom done and done.

Russell ** was so helpful in getting my payments all set up! He was so kind and the only one since I’ve dealt with Midland who has treated me as a human. He was respectful and fast! 10/10 recommend talking to him.

Just before the pandemic, I was doing ok, but as soon as it hit I could no longer afford basics. I lived on my credit cards and of course got way behind. I couldn't afford to pay large payments months. Eventually, MCM contacted me and explained I can be making small payments monthly and get back on track with on time payments. They've always been really kind and tried their best it seems to help find a solution that worked for my needs financially, specifically. Not just a random amount. Today I got my missed payments sorted & the chat was very helpful & allowed me to handle things quickly & efficiently. I recommend MCM as a company to work with. They've been a LOT better than other companies I've had to work with. I appreciate them, & hope they help you too.

They are great. I'm on a fixed income and they worked with me to make it easy to pay what I could afford. Awesome to work with. Great customer service and support. Can't find this kind of service anymore

Samuel did an excellent job in helping me with my billing info. He checked to see the balance and where my account is located and he is helpful is getting my answer that it was in checking account instead of debit since I just have a new card and wanted to update it. I didn't have to since it was in checking account. That's is the reason for my five stars.

I had to change information on my account so I clicked on live chat and was pleasantly surprised how quick they responded. Within minutes your associate was able to resolve my issue and have it fixed, now less stress for the weekend.

Willing to work with me after a car accident ruined my livelihood. I am able to make small monthly payments until I have paid off my debts. This company has been patient and helpful in resolving my debts.

Process was very easy and my live chat with Paul ** was very easy, he was very helpful with my situation. I was able to get a plan to fit my needs, and it was so easy to get that set up. I’m very satisfied to have had such a smooth experience.

I needed to update my payment from one checking account to another. During the process, the first agent I spoke with reset my plan, but when I went to set it up again I realized I had lost my original discount. The new plan would have cost more each month and added another six to seven months to my payments. I was frustrated because all I needed was a simple update to my payment method for future payments.

I gave them 4 stars. Website is easy to use and navigate, asks only for minimal info. Online chat is very useful, and prompt - no complaints there. However, I have never once gotten a voicemail from this company. When I called the phone number on the bill, nobody answered. Twice. Other than that, simple and straightforward. A 10% discount isn't bad for full payment. However, given this is a third-party collections company, I really wanted to get somebody on the phone an attempt to negotiate a 20% discount. I was unable to do that, thus, the four stars. Far better service than I have had in the past from collection agencies though.

In the past, dealing with creditors was a headache to say the least. I have had good experiences so far online and using the chat service. The agents have been helpful and I appreciate their help. The payment options are flexible and at rates that are affordable for me.

Kiera is very helpful & understanding but direct. Greatly appreciate her ability to resolve the matter quickly but kindly. Midland credit is understanding but straightforward while navigating the best options for you.

Darwin ** was awesome. He was patient and thorough. Ready to correct any changes I needed and never hurried me when I could not get technology to work (well I was clicking on the wrong button). Thank you again Darwin for assistance.

My original financial institution account was hacked and I had to change banking information. I live chatted with Irene and she was wonderful and patient leading me through the steps required to make the change. She explained everything and I am grateful for her help.

I didn’t know it was this easy to resolved the credit issue by reaching and chat with a representative because I have been receiving an email. But, I thought it was resolving by Credit Sage that I’ve enrolled for credit repair. What I’ve owe was unintentional payments because after working since 1995 I am now injured with a judge hearing done on 8/11/2025. I’m on very limited income of $889/month from SSI. I never wanted to have my credit score to go low that’s why I thought I found a solution to resolve it. I was calling the one of the merchants but it ended up I was directed to credit repair sage, at 1st starting to $1.00 to charge me, then $378 to fix the score then $79 for hard inquiries the Barclays it appeared in my credit report.

Gray ** was incredibly patient, professional, and kind. He made a stressful situation easy to handle and treated me with real respect and understanding. Truly an amazing person and a great representative of your company!

Online staff is really great. Helped me by switching dates and was able to increase my amount even while at work an not able to call out or talk on phone. It's good that they are nice about helping. Thanks.

Charles was great, not only because my husband name is Charles. He was quick, made sure I had everything I needed and was very very patient with me. The chat service provided me the information that I was looking for.

Very understanding and knowledgeable take care of all your needs. Totally recommend using them. Very satisfied with all my questions and needs and happy they were able to help with my situation and I can now have a sigh of relief.

Gary **, My agent, was a wonderful guy. Very understanding and I appreciate him. Midland Credit Management is a fair company and if I can, I will pay back every dime I owe them. I fallen on hard times and they understood. God bless them.

Divorce left me buried in debt and the payment plan offered saved me and my credit tremendously. Customer service proved extremely cordial and helpful when I broke my leg and deductibles and copays wrecked my monthly budget and I was scrambling to figure out how I was going to make my payment that month. Thankfully a quick and easy chat with customer services deferred my payment to the end and allowed me to skip this month's payment and it was so quick and easy. What a relief!

It was quick and concise. He was patient with me all the way through. No complaints whatsoever. Thank you Charles! I appreciate all the help and options you gave me to get to the goal I was aiming for!

This debt is about 4-5 yrs old. I gave my word back then to take care of debt soon as I was able & I am holding to my word (aka-Integrity !).. Victor ** is GREAT !!! He understood exactly what my situation was, & worked with me to get what I needed to get my debt paid off. Yeah team Victor **!

Chat service was easy and the person I chatted with was very helpful. Got my account concerns taken care of quickly! They were able to get my new bank account info moved over and remove my old bank info.

I "spoke" with Keira online and she was able to assist me with my needs. We had a great conversation and I was able to get my debt paid off. No more creditors calling. They were flexible and very willing with work within my needs/abilities.

Very quick when I needed a response, easy to understand instructions and information. Care about their customers, understood my situation and helped me with my payment plan. Very thoughtful and thankful.

Bruce ** was responsive and heard my concerns about this past due account. We were able to reach an agreement. It is a relief to have a plan for getting back on track with this bill! I appreciated his assistance today. Thank you!

I came to this site with some curiosity & questions to my matter and I am happy to say that I was provided with a wonderful tech supporter who helped me understand my situation thoroughly and what all this company was able to do to rectify the situation to get my matter handled. Excellent live chat service. I did play 20 questions with the gentlemen who assisted me and only received positive & mannerful feedback from them. I recommend going through Midland Credit Management where your voice will be heard and positive resolutions will be made.

I ran into an issue paying my installment plans on my four accounts due to an emergency. My representative help me with my accounts and get me back on track. All aspects of this company are positive. They are caring and understanding.

They were so good. I’m a single mother on one income and they worked out a payment plan that suited my pay schedule and my income base like so easy to talk to through chat and help me through every step. Great customer service.!

Settled my accounts but I don't feel like the discount was an even amount. 10% wasn't worth it to me but I'm tired of paying overall so I accepted. Wasn't recommended so I wouldn't recommend to family and friends.

Very good customer service and support. They helped me with any concerns I had and promptly gave resolution. Wonderful people! Wonderful service that helps you with clearing up your debt. Would recommend to anyone wanting to seek help with debt.

I had a terrible agent Luis ** who did not explain things to me and only kept copying and pasting responses. I simply ended the chat and rebooted another immediately asking for a supervisor. There I encountered Tim ** who mentioned he couldn’t get one but asked my problem. After describing what the issue was and the problem with the last agent (Luis **), Tim gave me an in-depth explanation that allowed to me understand the response of the previous agent. My issue was not resolved per se but I wanted to rate the experience I had with customer service. If not for Tim ** the rating would have been 2 stars or lower.

The agent Bob ** was very helpful and awesome and caring. Due to my situation I am struggling to keep up and the agent was very mindful of my situation and resolved this issue fast and efficiently for me.

It was straight-forward assistance and easy. They were able to understand my situation and guided me through my late payment. A new payment plan to help me make more consistent payments was even made. They really try to work with you instead of pressuring you. I didn’t feel any pressure at all. Thank you.

The account representative, Bob C, was truly outstanding. He made everything seamless and answers all of my questions and concerns. People like Bob are few and far between, and he deserves recognition for being not only professional, but also understanding, kind and respectful.

They were able to work with me on my payments and was able to change things when necessary. My account showed all of my total payments in the future, and my payment is made. When I needed to pause a payment, they were able to work with me online.

I have only been working with them a short time but already feel like they are very supportive and kind. Very easy to work with and contact with them is simple and fast. I have never had a debt collection company so easy to work with.

Keira was very helpful, patient and kind. Helping me with what I can pay every month for something I owed. She was very detailed and thorough! Thank you very much for all your help today and I got we you have a nice day! :)

This place just seems shady as hell to me. Within a few minutes of calling and without getting hardly any information to verify they were asking for my Banking information. Routing Number, Bank account. The whole nine yards. Then after I finally verified that it was an actual "Legit" collections agency and made arrangements on the debt they sent me "Attorney Review Planned" notice. Sent to my house by FedEx. (Hadn't even heard of or from them before that except for one Phone call.) They claimed I had a second debt with them. Didn't say crap about it for the entire conversation and poof second debt. Not to mention they're claiming that they tried to phone me multiple times and I have zero calls in my caller ID from anything even close.

I am very happy of how flexible this business is. Bruce was amazing in helping me schedule my plan. Everything went fast and smooth. I am glad that Bruce was able to help me. I can't wait to clear off some of my debt at the time I need to.

Representative was decent and took my balance down to pay. Could have done more but I understand. Was able to get this credit file resolved. We will see if they stand by the deletion. And we will go from there. Thanks.

I had received the worst customer service from these co. The first person was very rude from the first minute of the conversation to the end. Without going into detail he would not let me speak. All he kept saying was what I owed and yelling at me. I asked to speak to a supervisor. The supervisor was just as bad. At one point I did tell him I was the customer and he had no right to speak to me the way he was. Horrible and rude.

Bob helped us adjust our monthly payment because we were having some difficulties at this time and just need some more time to get back on our feet. This helps us so much. We won't worry too much because now we can make our payments with ease. We used online chat and Bob was very attentive and knew how to help properly.

I make my payments every month on time. YOUR OVERSEAS AGENTS DON'T KNOW HOW TO TALK TO PEOPLE AS HUMANS. They just want you to give them your payment over the phone. But you give us the option to do it online. They need to listen and answer the questions we have not just start talking like I'm a child.

I needed to note my account that I had new employment and that It would be easier to resolve my debt in the future. I wanted to input an estimate of my new income amount and assure MCM that I am satisfied with my new employer and that I intend to remain there until I retire; pending there are no unforeseen issues that arise. Am very satisfied with the interaction today and feel positive looking to the future.

So, this is my first time reviewing a debt agency lol. It's my first time having a positive experience with one as well. I profoundly appreciate the payment plan option, the ease of use to find my accounts, the transparency on the site in my account. It was incredibly easy to resolve my debt and you have no idea how much I appreciate that the interaction was not just humane, but actually very polite. There was no feeling of shame I've had with other debts from the same period in life. While that's what I appreciate the most here, second is that they do allow for deletion on payment. So not only was I not shamed but I was given the ability to live out from under a bad time in my life. They didn't make me keep the record, which feels like some kind of punishment. I felt like a person and was treated like one.

I was extremely satisfied. They tailored the agreement to meet my needs so I was set up for success paying of this debt. I am grateful they worked with me instead of pressuring me to do something I couldn't. Christine was amazing. Thank you so much, huge relief. They aren't a creditor that mist are used to. Thank you.

Paul ** was nothing short of amazing. Anything obstacle I might have ran into, Paul was there to find a new option for me. He was patient and knowledgeable and utilized all the resources he had at his expense.

From their website: "We'll work with you to find a solution that works best for you." THEY DO NOT WORK WITH YOU, AT ALL. IT'S their way or the highway. No such thing as negotiation. Lots of lies. Dirty. Enough said. Avoid them at all cost.

Very helpful site. Always reminded me that I had an outstanding bill. Did give up on me. Real easy to discuss my situation through Chat. I was able to work out a payment plan that was good for me. Never give up. As my grandmother would say "Them who ask, get".

The creditor offered a settlement of $300. I wish I would have taken it. Midland is collecting almost $1,000 for the same debt. At least I am able to make payments and avoid a lawsuit. Grateful for that. Their chat representative was cordial.

Bruce ** was very satisfying to get this taken care of and working with me. He did a very good job over chat. It was all handled in a short amount of time. I was very pleased with everything and all he was working with me. I’m glad I could finally get this all taken care of and handled and it was almost a pleasure. I’m glad he was very concerned. Also about me and my health and helping me get this taken care of.

I was unable to remove an old credit card number from my account on my own. Charles with LIVECHAT walked me through it and stuck with me until I was set up with a new contract and card on file. Wasn't stressful at all.. Review was harder than the interaction.