OurTime Reviews

Difficult to log in on different devices. Customer service hard to reach and nonresponsive. 50% of contacts were big time scammers. Contacted me then removed themselves so I couldn't report them. Take a screenshot of every person you are texting with immediately so you report them if not legit.

I would give them NO stars if I could - I was on OurTime.com a few years ago and decided to try again. My last experience was ok. This time I was only on there for one week when they blocked my account and said I violated some standard. I did not, and they sent no explanation. The company now is a scam and I reported this to the BBB. There is no way to speak to a representative and phone numbers route you back to send an email. I emailed them 12 times over two weeks before I even received the message that "you account is blocked due to standard violation. This decision is final." No explanation at all. I paid for a 3 month membership so I am out money that they will not refund. I will never do business with Match Group again!!!

Customer service should be called no service or just ignore people in need of service.

SCAM!!! Absolutely horrible and a waste of time and money. After one day they blocked my account and Have two pending charges at my bank. for their services. Tried sending and email twice, came back as Mailer Daemon. Tried calling, It sounds like Indian people. Automatically sent me to a completely different company for more "Enhanced services" that had nothing to do with Ourtime. Trying to stop them through my bank now.

Message to reset my password: after multiple attempts, I tried contacting customer service; all emails came back as failed delivery. There is no phone number to call. Very frustrating. Avoid this site, came across several fake profiles, which I reported. I will have to cancel my credit card so they can't renew my subscription.

While OurTime emphasizes be aware of scammer, it seems that they are the one scamming me - I haven't been able to access my account for days and customer service is nothing more than the same auto reply where the instructions don't work. Worst customer service I have ever encountered.

They kept adding charges and they require the use of Apple Cards. You have to photograph the Apple Card which seems rather like a scam to me.

I felt like I was lured into this with promises of being able to connect with people and getting emails. And yes I got that but I couldn't see anything unless I subscribed. I was willing to subscribe for 3 months but they wouldn't let me do that unless I went on automatic renewal at a rate higher than I was already paying. Sounds sketchy to me. Let me see how I do for 3 months and whether I like it and then I'll make the long-term commitment, but to not let me just pay for a 3-month subscription without allowing an automatic renewal sounds like a scam. They know most people won't remember to unsubscribe at the right exact time. Rip off to me. Any business that won't let you join without automatic renewal is very suspicious to me. Especially that I am a senior person and I think they are doing that because they know that.

I have tried the hour time dating app two times now. This was during a one month trial for the paid subscription. I got lots of contacts, but during the course of only one month, our time notified me that two of the contacts were fraudulent accounts. This was long after I had started to converse with both individuals. The importance of catching cyber activity on a dating site is of critical importance. It should be the primary function of any dating organization that hosts social media dating content. But what it appears to be in the case of our time, and I don't believe that they are significantly different from other dating sites is that the programmers behind the sites take no responsibility for filtering verifying, and certifying that an individual is indeed who they say they are. They are are effectively leaving them vulnerable.

Updated on 10/01/2026: On Monday, Sept 28, 2026 my account was hacked. Someone changed my profile and clicked multiple likes for many women. Then they sent messages to most of them with the same message referencing their eyes and asking them to send them an email at an email address included in the message. I have sent three emails to OurTime.com Customer care and two messages via the web site. It has been over three days and I have yet to receive a response! I want to know how much of my personal information was compromised. The telephone number listed is a recorded message referring you to their email or website. I have filed a complaint with Consumer Affairs and the Attorney General’s office. I would advise against paying a membership fee to use this website for the reasons above.

Horrible customer service. Can't seem to get a real person to help just computer generated responses. Wasted money.

I did find a match on this site. I communicated with and met several very nice people here. Did not have fishing or bot issues as others have described, although I can see how it could happen. My issue is that I have tried to cancel my subscription, twice, after I my match and I developed a relationship. On both occasions the fee continued to be deducted from my account. I have reached out to them on both occasions through their 'customer service' email. That's a joke! They have no customer service. Stay away from doing any auto pay on this site and any other associated sites included Match.com. I will be reporting them to the Attorney General's Consumer Affairs Division.

Beware of men who you trade numbers with. If they only text and call during working hours and only want to meet during or after work. They've got to have something going on weekdays night and weekends that doesn't allow that time for you. Leave them alone!

As others said before me and IN MY OPINION this site is total BS. In 3 weeks I had numerous “bot/phisher” **; communications but nobody REAL. I wasted $40 when only wanted to maybe meet a friend at this stage of life.

For NO reason my profile was canceled. Did not do anything to violate the rules. Cannot enroll again.

OurTime is a very left leaning liberal pro LGBTQ site. All I did was say I was not looking for anyone that agreed with the ideology of homosexuality and that I was pro Trump. They booted me off the site and banned me forever. Censorship in the worst ways. You have to agree with their beliefs or you’re banned. Doesn’t matter to me because all of the women on the site are fake anyway. You never get a response because none of them are real. Worst dating site ever. Stay far away unless you’re homosexual. Then it’s for you.

My experience on this site has not been good from the start. I gave it a couple of weeks during which I discovered I was communicating with a scammer - only really detectable because of some of the questions I asked and when I refused to give him my contact information. 'Matches' were sent to me on the site with at least 2 other fake people. And, although I set my geographical and age preference, I was continually sent profiles of people well-outside of my specifications. Be careful of anyone with one photo, one that looks stock, answers "will tell you later" or answers with AI generated responses.

I spent the time to create a profile and all seemed good. Then, with NO explanation, they banned me a couple days later preventing me from perusing the connections I made. I sent three requests asking why and I never got an answer. They finally responded 4 days later that because I violated their terms and agreement the ban will remain, but they still never told me what I supposedly violated, as you can see in the photo. Their parent company is Match Group, whose brands are: BlackPeopleMeet, BLK, Chispa, Disons Demain, Hinge, Hyperconnect, Azar, Hakuna, Lexa.nl, Love Scout 24, Match.com, Meetic, Twoo, neu.de, OkCupid, OurTime, Pairs, ParPerfeito, PlentyOfFish, Ship, Stir, TheLeague, Tinder, and Upward. I advise avoiding any of these sites!

If I could give less than 1 star, I would! This is a scam dating site full of bots and fake profiles designed to steal as much money as you will let them! Do NOT sign up; they will hold your account hostage until you buy a script. Join Plenty of Fish instead; they don't scam you!

This has been the biggest waste of money. You send me people that are hundreds of miles away regardless of the fact that I told you no more than 100 miles away you send me likes and when I look it up, there’s nobody there. I think y’all just send out these like so you can say you sent out a light but there’s nobody there, there’s nobody who has read my profile or is even interested. This is a Rip Off. I have sent you multiple examples of your Bogus emails that you sent me and I have requested a refund and as of today I have not received any information whatsoever, which is expected.

This company is committing fraud, or allowing it to happen by other users. My email has been scraped and an account made against my will- they will not respond to numerous messages and emails that this is not me, I did not make this, and to block/remove my email and this account. I think they are just trying to make fake accounts and scam people. All the contact us links are broken or missing. They have not responded in 2 weeks to any of my contact. I am dismayed.

Ourtime.com customer service is a joke. 3 emails asking why I still can't see people who liked me when I had paid subscription. No response. Don't waste your $$$.

I didn't first review before I joined.... I perused the OurTime dating site to check it out for senior dating, utilizing their "free" portion of offerings. Immediately found surprising numbers of supposedly "interested" women who supposedly liked my profile. BUT as soon as I paid for 3 month (September 09th 2026) subscription, I realized my "matches" obviously were AI generated. All of the females that the site claimed were attracted to me DISAPPEARED!!! I now realize the company seeks to take customer's money, without providing the service they promised. If I had reviewed BEFORE paying, then I would have avoided this worthless site!!!

I think the system works OK when it's up and running, but when I was unable to get logged on, I went through a few emails and got canned responses. First I got directions on how to reset a password. Then, was told I might have been "Banned," and should fill out a review form or the matter would be considered "Closed." I had been polite and kind in all my communications with members and was never told I was banned, but I filled out the form. Another canned response thanking me and saying it would be forwarded to "The Team" and I would hear from them as soon as possible. A few days later and there was no response. Again, I filled out the form again, received another canned response and message. I have not received anything back. I was never told why. Maybe someone complained because I didn't reply to a message? I would think I should at least be told why. I still wonder if it was just a glitch in their system, but I guess I'm off their system.

Do not waste your time or money. This site is a SCAM. The woman they place on this site are a joke. Most are not true adds. I think they are paid people to get you to spend your money and if not the woman are all put ons. Their head is you no were. You can see why over 90% are divorced.

It has been a nightmare to cancel reaching only bots, after no fewer than 25 attempts to call and email, responses were the same and only in the form of bot generated. However Our Time was very efficient at charging my card, they have no intention of canceling my subscription as requested simply because I cannot remember my password. Their response is always the same. Use your old password to cancel. Unbelievable.

If I can give OurTime.com a negative mark, I will do it, it is nothing but a pure scam with: fake profiles, most profiles not subscribers, system is fleece money, ambiguous banning, most pictures don't reflect current looks, no valid customer service. Don't waste your money.

HORRIBLE!! In the beginning, it wasn't too bad but, once I ended my subscription, it seemed like the majority of the "matches" I received were fake profiles. I decided to delete the profile and wanted to start over; now they are blocking me from creating another account or reinstating my previous one. SCAM.

Updated on 09/03/2026: Since posting my dissatisfactory experience with OurTime here, this pop-up appears on my account: "Access to your account has been blocked by Match. If you believe you received this message in error, please contact Customer Care." Of course, there's no link to customer care (in any event, I voiced my displeasure with their "sell up" tactics in order to receive a message back from other members over a week ago), and it appears that the appeals process (to being blocked by this company) "may take up to 6 months". It just keeps getting worse and worse. Wouldn't it just be easier to try to do business with a goal of helping customers? With a customer service service, this company feels like an abandon hustle behind a beautiful façade. Live and learn...

OurTime.com signed me up after I cancelled and charged my card without me knowing it, 6 days after I cancelled. About 50% of the women on this site are fraudulent Pig Farmers after your money. I'll never use these people again.

Their application and their customer service is horrible. Within the first 2 weeks they disabled my account for 3 days and when they finally responded they said it was by accident. A week and a half later all the personal information on my profile was removed. Pictures? Everything else. My message is were there and everything but I couldn't send or reply to anything because of my missing profile stuff. I sent them messages for over a week and then miraculously the stuff Reappeared without ever getting a real response. And now they just permanently suspended my account without any reason. I got a message saying that I broke rules which I didn't. I asked for proof and they refused to give me any. So I am now out my 139 dollars. And many of the accounts on there are scams. My subscription was through Google Play.

I will definitely be leaving them a negative review. I spoke with 12 ladies through the platform, and the pattern was alarming. Four of them immediately wanted me to join their so-called “Gold Projects.” When I declined, I was called names and they disappeared. Another two wanted me to invest in their businesses, and when I refused, the outcome was exactly the same. The remaining women, after only three days of conversation, were asking me for money for rent, phones, or other expenses. I’ve been around long enough to know that genuine relationships take time to develop. At the very least, give people a couple of weeks to get to know each other before allowing this kind of behavior to flourish. Frankly, it felt like a complete rip-off—from the people using the platform to the company that allows it to happen. What should be a place to meet genuine people instead felt like a marketplace for manipulation.

Wish I could give it a zero. Hardly anyone responds to likes, and even with mutual likes, there are often nothing but crickets when you try to reach out. Don’t waste your money; customer service is nonexistent. Wanted to drop out after a month but no response from customer service…crickets from them as well.

Yes they take your money and then lock your account so you cannot cancel auto renewal. Customer service number is a joke and so is resolution center.

Our Time Dating is a WASTE OF MONEY and worse, even if you are a member they try to squeeze every penny out of you. Faked profiles are the norm and even if YOU pay, if the Match on the other end does not, you can't contact them. My advise: Stay away from this dating site. They just try to rip you off your hard earned money.

TERRIBLE experience with whoever is running this site. I was blocked less than a week of being active accidentally then blocked permanently with zero explanation. I am a woman in my 60s and posted nothing inappropriate. In addition, scammers and most profiles offered to view were mostly out of my area.

Horrible experience. I paid to upgrade, but the upgrade didn’t show up in my account. I tried to call but all you get is a recorded message. I emailed multiple times and just got automated responses that didn’t address the problem. I finally ended up disputing the charge with my bank. Then I got a message from OurTime that said my account has been banned and deleted, but wouldn’t tell me why. Just that I violated their terms of service and community guidelines. I don’t know how that could be because I was unable to communicate with anybody or look at anybody so I didn’t even have the opportunity to violate any guidelines!

The people on here that are saying they had a positive experience are lying. No way you could have had a good experience.

I knew one week in the website was a scam. My matches would just disappear at random, people would like you and you’d like them and match with them, but then you would never hear back from them. I could tell some of the profiles were phony. I also had a 50 mile radius, but received likes from across the country. Ridiculous. I deactivated my membership after just two weeks because I could tell it was a sketchy website and most of the profiles were fake. They also tried to match me with men completely out of my age range. One person was 80 years old and he looked like he was in his 40s. That’s how I knew it was phony. Don’t waste your money or time.