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Last updated: April 11, 2018

43 Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 11, 2018

I set up a profile and paid the subscription. I found the website busy to say the least, with masses of messages and solicitations arriving from all over the world. I cancelled the subscription after 2 days, using the 14-day UK cooling off period as prescribed by consumer legislation and documented in the Cupid.COM Terms of Use. Cupid neither issued emails when accepting subscriptions nor replied to requests to cancel subscriptions. Although the account was downgraded, they did not return the subscription. Instead, a similar account was opened at LoveAgain.COM and it seems my refund was used to fund that account, but without my agreement.

I have kept the emails I sent and the automated response Cupid.COM sent, so there should really be no problem. I must remember to ask my bank to block them from my account when I put in a claim. My experience is that Cupid.COM does not operate according to their own Terms of Use and therefore I feel justified in stating that I found it to be operating outside of applicable law.

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Verified Reviewer
Original review: April 10, 2018

I am single and 60 and signed up for a 3 day trial period at a cost of $2.97. But... after the time period was up, I checked my bank statement and saw I had been billed $29.99 for another month. This isn't right to do to someone. I never signed up for anther 30 days on this site. Their billing and debit to my bank account caused me financial hardship as I was not expecting this charge and it caused me to bounce other bills that I had expected. The quality of men on this site leaves something to be desired too - so DON'T SIGN UP FOR ANY ONLINE DATING SITES UNLESS YOU READ CAREFULLY THEIR BILLING POLICIES.

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Verified Reviewer Verified Buyer
Original review: March 3, 2018

But the biggest trouble is their Wingman actions, who will find a slight match when you’re offline and tease them with cutest, stupid sexy opening lines. May work for person who will date a farm animal, but hooks you up as if YOU said the words, thus leading them on, I’m 65, no prude, but at times have been mortified to “see a man they’ve hooked me up with and you feel you have to say something. I canceled my membership in less than 24 hours, it still working. Also Zoosk will nickel and dime you to death. Going to Match and/or eHarmony! These are much better although I haven’t done this since 2004.

2 people found this review helpful
Verified Reviewer
Original review: Jan. 12, 2018

I set up an account with on 1/11/18, went through the whole process and tried to upgrade membership, had issues with PayPal and when I went back the PayPal option was no longer available... I reached out to the admin e-mail as the site instructs you to do so, and a get some generic reply message about, if you would like to cancel your account follow the steps in settings. I replied back that I didn't want to cancel membership and explained about the no PayPal option any longer. And because I had answered all of their interest questions the 50% pricing was available.

On 1/12/18 I called the customer service number and spoke to someone and they put the PayPal option back, however the pricing that was up now was the higher amount. I referenced that I should have the 50% off pricing and the representative said, "Oh, that's only good for the first day of the account." I said, “There were problems with your site and I should still be able to have that option.” She then became aggressive in her tone... And started with their scripted **. I asked to allow me to talk and had to interrupt her several times to seek that. With me saying again, “That isn't fair that I'm not able to get the 50% off pricing because of your site's issue.” She proceeded to tell me, I'm only able to use their fee option since they aren't accepting any type of payment from me... Which confused the hell out of me!

I asked for an explanation and she was rude as ** and said we can choose who we want to accept payment from or not. And when I asked for an explanation again, the ** hung up on me!!! I called back waited on hold forever and when the line was picked up, they hung up on me again!! I would stay as far way from this site as possible, RUDE ** PEOPLE, and ** customer service! Sorry had to vent, that sort of service pisses me off! Hope this review helps prevent someone else from having to deal with them!!!

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7 people found this review helpful
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Verified Reviewer
Original review: Dec. 19, 2017

STAY AWAY. Scammer are thieves. BY ALL Means stay away from If you choose the 3-day trial for $2.97, they will right away charge you for 29.99, 23.11, 2.97 or more at the same time, claiming they added extra features that you never asked for. Plus they will contact you with staff profiles (posing as real dates) to get you to sign up for their services. Plus there are plenty of fake profiles, just to name a few. DO NOT GIVE THEM YOUR CARD INFORMATION. Beware.

7 people found this review helpful
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Verified Reviewer
Original review: Aug. 16, 2017

I have not found a "decent" date. Meaning this seems to be a married man hook-up site. They either are "widowed" or their marriage needs spicing up. It is not the site's fault. I understand that but really screen your matches carefully. I have since given up on dating sites.

14 people found this review helpful
Verified Buyer
Original review: June 7, 2017

Stay away from this site!!! It's filled with SCAMMERS!!! The guys are all widowed, live out of state, and look like models but they are really creeps sitting in Nigeria. They claim to be civil engineers, widowed with a young child, conveniently working overseas saving the world! They give you a song and dance and fall "head over heels" with their victim. My scammer thought he had a live one... Wrong. It's embarrassing as it took me a week of texting the creep to wise up and do a little homework and found the poor guy he was pretending to be. Thank god he didn't get a CENT out of me!! Beware!! When you try to cancel your membership you have to call a number and the person on the other line could barely speak English and argued with me about cancelling. It's really a shame that these dating sites are just overfilled with scammers!!! I would rather be lonely and single!! Save yourself the aggravation, time and money and stay away!!

28 people found this review helpful
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Verified Reviewer
Original review: May 7, 2017

When I first signed up and created my profile on Cupid, somehow my gender selection was wrong. After uploading some of my photos I checked my profile and saw it read "male". I went through the steps as prescribed on Cupid to request my gender changed to female. I looked back at my profile and saw my uploaded photos were gone so I uploaded again and went through the steps to request my gender change on my profile. (Requested gender must match your uploaded photos). Well, since my uploaded photos just disappear, I am in a conundrum. After several messages to Customer support, have received no response. My next step is filing a complaint with the state Attorney General's office.

24 people found this review helpful
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Verified Reviewer
Original review: March 12, 2017

I had a paid account with this website for year. During my (6 months + 6 months) one year membership, I received chat and messages from like 500-600 women. What a coincident, all of them were African scam. What more interesting, people I reached out myself also were scam. Spend some hundred dollars to see how deep it goes. Turn out it's infinite...

38 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 21, 2016

I joined and realised immediately that I had made a mistake (literally 10 minutes later). The terms and conditions stated that I had 14 days to change my mind. I was relieved that I was well within this timeframe and seeing as I didn't activate my account I assumed that my refund of £30 would be made within 24hrs. 10 days later, I have not received any acknowledgement or any contact from this company. I would like to exercise my consumer rights and for my money to be return to me immediately.

37 people found this review helpful
Original review: April 17, 2016 has many scammers trying to rip people off.

38 people found this review helpful
Verified Reviewer
Original review: Feb. 12, 2016 stole money from me and I never signed up with them. I don't know how they got my information or my credit card number. They took 140.00 out of my account without me knowing, did not get any emails with an account name or password but yet they took my money. How do I get my money back and put a stop to future scams.

41 people found this review helpful
Verified Reviewer
Original review: Sept. 15, 2015

Cupid is a criminal operation. Most US banks will not let you use their credit cards to sign up for a reason -- Cupid will renew your paid membership even when you have an end date. They hide the place where you get to stop the subscription. Most people have to google to find the page. It is also filled with romance scammers -- and they are not removed even if you report them. I know, I've reported them and they were never removed. If you want waste money join. If you want to meet real people go somewhere else.

72 people found this review helpful
Verified Reviewer
Original review: Sept. 15, 2015

I had written you about and the various foreign men that tried to scam me. Well I decided to also to go to Cupid which I believe is owned by the owners of and also Zoosk. My results were horrifying. I found many profiles being shared amongst the three dating sites. Many of the men's backgrounds as far as where they lived, their name, phone numbers, their age, and if they were widowers or married, proved to be inaccurate or false information given by them. Some of the men I questioned all seemed to be in business for themselves.

When I asked to meet them they were either too busy working either in or out of the country or did not show up. I then decided to tell each one that said how much they really liked or loved me that they had to show me a picture ID or license and a bill with their address on it to prove to me that they were who they said they were. Well guess what happened? These men who were so in love or liked me a lot completely dropped off the face of the earth and even their phone numbers are changed. These dating sites are not providing the consumer a true picture of these men. They could do some basic things to make sure we get the dates that we deserve and the service we paid for. I think it there is fraud going on here and the people getting hurt are us the consumer.

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80 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 18, 2015

I'm appalled in the inconsistency of repeat billing dates as it appears Cupid are winding the clock back on every anniversary by a factor of 3 days - suggesting there are thirteen (13) months in a calendar year, not the standard twelve (12). I agree to pay fees on a monthly basis but at the same date during the month which has not happened. It's equally frustrating making multiple formal requests (with visual pictures) outlining your billing policy page is faulty or perhaps simply does not exist. I have clearly stated in my correspondence, you have failed to supply a copy of your billing policy, complaints procedure(s) or refund of my account. You have failed to notify myself of any price increase(s) plus have not supplied any receipts for payments taken.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applied from the 13 June this year (2014) and set out new rules on information to be given to customers, the cancellation rights which your customer will be entitled to, and the express consent needed before you can charge for something. The only receipt I have is 16th March 2015 stating one month's membership (inc communications upgrade) which expires 15th. Please explain why fees were drawn down on the 13 April and then on the 11th May 2015.

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33 people found this review helpful
Verified Reviewer
Original review: Jan. 8, 2015

I joined and paid, as I thought, for one month. Somehow it added £14.90 on as Premium Membership which I didn't want. I sent an email and I then had an email saying my membership had been cancelled. I queried this. Having then looked at the calibre of people on the site, I decided for a full refund which I requested. Despite putting the acceptable mileage from my home and age group of men, I was getting communications from as far as 250 miles away and young men younger than my eldest son. The whole thing seems a total sham. Despite repeated requests under the distance selling act for a full refund, all I am getting is emails offering me special deals with their other sites. I had one email saying they were unable to trace my payment. I have referred this now to my credit card Company. They also operate under different names including Over 50 dating which is what I joined.

53 people found this review helpful
Original review: Dec. 5, 2014

LOL, terrible site. Tons of scammers from Nigeria and Ghana.

58 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Nov. 30, 2014

I canceled membership 5 days before the deadline. Still got charged, apparently just like many other customers. If you people are serious about protecting consumers, these people ( should be investigated and put out of business!!!!

57 people found this review helpful
Original review: Oct. 13, 2014

These guys are scam and people like this have ruined internet. Fake profiles galore. Customer Support claims to help but they do nothing. Nobody is sending us emails except BOT. They will not cancel account. They will not refund even though within 24 hrs I contacted them this is BS. Some reason, over a month now PayPal hasn't refunded. Guess Cupid ** have convinced them they are legit. I am back to PayPal regarding. Much better chances/opportunities at your local bar. Good Luck.

53 people found this review helpful
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Verified Reviewer
Original review: July 22, 2014

I want a complete refund of $** ... and here's why: Scammers, scammers, scammers. I know that there's been contact with hundreds of people. I've marked many as scammers with the system as they exchange contact information with me. Then in private communication, they send photos that they claim to be themselves. When I use a reverse image search tool at Google I see within a few seconds every site of each photograph they've sent me exists in a porn gallery of a known porn star.

Know that I've reported 35-50 accounts as scammers. And I know there is double (or maybe triple or more) that number that I could have reported as scammers but forgot their login to know which account is was what specific scammer. I noticed that all accounts that contacted will have a location here in the USA or even Europe. They are never in the USA or Europe (that I've seen). They eventually present evidence of coming from Ghana or Nigeria (by looking at email headers or they admit it themselves in private conversations arranged elsewhere).

There were even times they'd ask what I was doing. I even said 'finding scammers'. They ask what a scammer is… I tell them. Then they reassure me that they aren't a scammer and I won't have a problem with them. They declare they are new to the internet and internet dating, and I'm the first person they've ever talked to. Then within a few minutes, they do the same thing as the other scammers. They send photos of a known porn star to hook me onto the looks of the porn star saying they are that person. I catch them in their fraud and identity theft, confront them with it, and they break contact with me. That is when I'd report them as a scammer on

If someone were to have told me was a gross waste of time, energy, and money before I joined and paid for it, I'd have never done it after knowing what I know now. I wouldn't be so upset if there was one genuine person a week over the last 90 days. That'd have been 12 people that could be real. But that wasn't the case. I had one that I could report with high confidence to be a real person. All the remainder of those that chatted or winked at me was a scammer... which is hundreds of people. Yes, literally hundreds of people. With a app on my smart phone or tablet, I can connect with 20-30 scammers in a day pretty easily, which makes a couple hundred in a week; and I suppose into the thousands of people had I done it every day for the whole 90 days.

Had I not been so good at detecting the scammers and stopping them before they could actively pitch me on an idea to send them money to bring them to the USA, and I was gullible (like many people on the internet is), I'd imagine I'd have been scammed for thousands of dollars. I imagine there are hundreds (maybe thousands) of people that are unsuspecting members of that are being actively scammed as we speak. Even though is not responsible for the scamming, they are an accessory of the scammer to get more business via the availability of the unsuspecting clients at that have well wishes of good things to come.

Please refund all monies spent at If had better methods to patrol/police/validate those that are signing up, then it would not be such a scammer-rich environment. There might be some success with romance with a few. I'd not be surprised that one success occurs after hundreds or even thousands of more successful conversations and transactions of fraud/identity theft. Please refund $** immediately. I think I've been patient long enough.

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81 people found this review helpful
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Verified Reviewer
Original review: June 3, 2014

After doing the free search, there were a couple of people I wanted to contact. So I paid the $12.00 one year fee and also the fee so they could contact me for free if they weren't members. So, I set up the search so that I could message and they were gone. Where before I had paid, there were maybe 20-30 members in my area, now there was only one.

69 people found this review helpful
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Verified Reviewer
Original review: March 14, 2014

This site scammed me. I signed for one and got charged for three, for seven months.

50 people found this review helpful
Verified Reviewer
Original review: March 2, 2014

Very dissatisfied overall. Was charged far more than advertised for a site that didn't work well at all. Save yourself a lot of hassle. Avoid

40 people found this review helpful
Original review: Feb. 17, 2014

Horrible online dating website. All woman (as I am a man) I met on site lied about where they were located. If you actually got a response it was also a total lie - women just trying to bilk money out of you. If you did send a response to a person, there would be no response and then if you moved forward that person's picture would be associated with a different domain name and a different state - country - area. TOTAL SCAM. Plus after the first day of realizing I had been scammed I tried to deactivate my account - cancel my subscription and there is no way to accomplish this. STAY AWAY FROM THIS SITE. TOTAL SCAM.

54 people found this review helpful
Original review: Nov. 13, 2013

Same experience as all these other comments. Paid £3.00 for 3-day trial in Sept 2013. Just got my bank statement on Nov 11 2013 and over £100 has been taken out. They are not interested in any of my complaints and they maintain I asked for upgrades to my 3-day trial WHICH I DID NOT. Steer well clear of these rogues. I'm only happy I spotted these withdrawals from my account before they fleeced me completely.

44 people found this review helpful
Verified Reviewer
Original review: Oct. 21, 2013

A warning to others, don't use CUPID PLC!!! I joined a dating site back in April 2011. I paid for a 3-month subscription costing £40.78 on a trial basis. The site was a waste of time. I had no messages or little response so I cancelled my membership and repeat billing before the membership expired in July 2011. I cancelled online. It was a complicated procedure and misleading. When you clicked on the link "cancel repeat billing", it said "Thank you for staying with us!" A total con! I carried out the online instructions and as far as I was concerned, I thought I was no longer a member. I didn't use the site again after July 2011 or the service. I left and joined a different site. I forgot all about it until I realized there was money being taken from my account every 3 months. They had continued taking 10 more payments of £40.78 and had taken over £400 after I'd cancelled my repeat billing.

Unfortunately, I am a busy single mum and I don't always have time to check my bank statements and I only just noticed recently. They are saying that I didn't cancel and they are refusing to give me a refund. They deliberately con and exploit vulnerable people, and companies like them shouldn't be allowed to get away with it! They show no respect for their members. I am a single parent on a low income. I can't afford to lose this amount of money. They make it deliberately difficult to cancel so they can carry on taking money. I feel robbed. They hardly ever answer the phone. You can't speak directly to the billing department. It's all a con. They are nothing but robbers! I was told I had to wait for an e mail and they said they couldn't refund me. Trying to make out that I hadn't cancelled. If there had been a technical problem, this wasn't my fault. Any professional company would refund me. I have consulted my bank to pursue the dispute on my behalf.

Cupid PLC can't be trusted. They have taken money for a service I wasn't using. I have also been sent a false fake profile by them to try and get me to sign up with another dating site. It was a picture of Simon Cowell sending a message with a different name. How stupid do they think I am? It's an insult to members' intelligence. Would Simon Cowell really be messaging me, a 50-year old single mother? I won't be using any of Cupid's dating sites again. I will continue to fight for a refund. How many more people are they doing this to and getting away with it??? Don't use them and please don't be robbed by them like I was!

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58 people found this review helpful
Verified Reviewer
Original review: Sept. 7, 2013

I selected this site to meet and correspond with females in various countries. I signed up for the FilipinoCupid and BrazilCupid sites. Initially, I believed the interests sent me were real until I notice after about 2 weeks that the only ones interested in me were 70-80 year old substance-dependent widows. The attractive females never did reciprocate the interest, and many profiles were turned off.

I am a very attractive and successful 55-year old doctor. The pictures on my profile are recent ones of me in Hawaii taken last month. I will be living in Hawaii next month. Additionally, the photos are verified using my driver's license photo and personal data. I am disappointed in the website, as it appears to be a bait-and-switch scheme. It does not enhance my belief in people or internet businesses.

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38 people found this review helpful
Verified Reviewer
Original review: Aug. 5, 2013 is an online dating site, and just by its name which sounds quite authentic; however it promotes a false sense of intent. The website is affiliated with and has mastered the skill of deception. I'm very cautious with online dating sites for many reasons, but this one fooled me, hands down. I didn't commit until several days later, and while I had my incomplete profile (unpaid), I got bombarded with emails of beautiful woman, and average looking, winking, showing interest. I wasn't able to read until I paid the website. Fair enough, it seemed. After all, the sites looks good and plenty of serious women engaging. But I was wrong. The minute I paid for my membership, all the mails, winking stopped. I responded to all those emails, and never got a response back form either, and trust me, it's not a lack of writing skills or looks. I haven't even gotten an email for several days now. The only ones I'm getting is another site called - don't know how - my guess is that it's the same company - with the same format. At that point, I knew I got deceived. Nothing I can do now, but endure the small loss; however I gained a lesson!

41 people found this review helpful
Verified Reviewer
Original review: July 31, 2013

Much like somebody else has described here, you will get fake contact notifications when you sign-up with your email in order to hook you to subscribe in order to respond back. On top of that has many similar sites they will try to get you to subscribe to using same tactics. They will not refund your money once you purchase the service, just try emailing or calling them. Really disappointing. You have to be so careful with dishonest websites doing these things widespread. This site is just the tip of the iceberg for similar sites I've encountered in the dating community. You have to do your research for complaints on ANY dating site now because this is so widespread. This is how the internet is now.

27 people found this review helpful
Original review: July 20, 2013

I was introduced by a friend to single parties organized by Speed Dater, an online meeting website (owned by Cupid plc) that is also organizing single events in London venues. One day I realised looking at my bank account statement that the website was charging me even though I have never been interested in online dating. It appeared that I had forgotten to uncheck a box that was giving me a free access to the web services for a month while booking for a single party event.

I called the company which initially refused to give any refund. I reiterated that I never intended to register as a paying online member. I had to exchange many emails to be granted a refund and I found the argument unpleasant. This is when speed daters staff really started to wind me up as I really dislike this kind of commercial attitude on the internet (you suddenly get charged for services you never willingly agreed to subscribe to because you missed a small asterisk somewhere).

Subsequently I registered for speed dating events and decided to use the guarantee given to clients to claim a free event if they chose not to tick anyone during the speed dating. I didn’t tick anyone and asked for a free entry to another speed dating event. Still I have decided to stay in touch with some of the ladies I was not interested to meet as dates but simply as friends.

Speed dater company is so greedy that they decided not to give me a free access to another event on the basis that I had contacted some attendees which suggested that I wanted to date them. In fact it is indeed written in their general conditions about activating the guarantee that If you are seen to be handing out business cards, exchanging contact details or sending site messages to event members, this suggests you do wish to see members again. Such acts will forfeit an activated guarantee. Who reads such TCs?

They spy over your shoulder and read the messages you may exchange with some attendees to withdraw their guarantee. You have been warned! I haven’t heard of any other speed dating company having this attitude. This is where Denise comes into the picture. I will be charitable and call her Denise even though this is not her real name. Denise organizes events. Denise became very upset because I had tried to use the guarantee to book a free event (for which I initially paid no less than 20 quids!). Denise said that she would not allow me to attend any other event! Denise is strict.

Very recently I decided to join a friend into one of those single party events. Denise denied me access; it appeared that she thought she was remembering me pretty well. She has also refused to give me any refund. Frustrated Denise? Frustrated of handing over locks and keys during those events after so many years with the company? Denise must have handed over locks and keys for too many years. She is upset. I cannot blame her. Who wouldn’t?

More seriously I think this company is has-been. They didn’t manage to reinvent themselves. They treat clients like money bags, enroll then through dodgy commercial practices into paying sections of their website, claim they offer a guarantee but are keen to withdraw it at their discretion to cash in as much as they can. Times have changed, new business models appeared. Many new comers on the lucrative single market industry offer FREE single parties. They organize nice events called laissez-faire. Their motto is exactly the opposite: they don’t ask for money or for you to be even registered (so no need for you to check that your credit card is charged after a while for unwanted subscriptions!). Moreover they don’t spy on you.

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17 people found this review helpful Company Information

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