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I joined Match and there were never any real matches so I cancelled and received an email saying I was paid up for a year and there were no refunds. However if I wanted to reactivate my account I could. Well this is not what happened... they wanted more money to rejoin even though they already had my money. Be very careful. These people appear to be rip off artists.
I set up my account on Match. com few months ago. I never activated it as I was sitting on the fence for that one, not sure if I want to pull the trigger on it and actually join and pay them. I never messaged anyone on match.com. EVER. On 2/5/23 I decided to do it, but when I logged in, I was told that my account is suspended. Okay, I figure, no problem. I call them and ask what is going on, they told me that they are very sorry and that they will take care of it. Boy, did they ever did. In few hours I received an email from Franchesca ** that states that my account is terminated and any other account I will create will be blocked. She said that "we believe it will be in the interests of our community". No explanation was given.
Bottom line: My week old Match account was terminated with no explanation by match and no refund ($100 lost)! I can only assume a specific contact (I had only made 2 contacts at this point) caused my termination as it had progressed to a phone call that was both strange and uncomfortable. On the call she suggested that my cell number was registered to someone other than me! At the end of the call I said I wasn't sure if we should continue communications as the rest of the call was civil but I just didn't feel comfortable with her personality in general. She did repeat her skepticism re: my call number.
Prior to the call I had provided her with my full name, cell number, email address, and suggested she Google me to see that I'm a real person. She would have found me on YouTube (I'm a singer and have many videos), SoundCloud (singing audio files), Facebook, and Linkin. She called me from a hidden phone number and I'm still not sure if the name she used was real or if she was actually also in Naperville!
It turns out that a reverse lookup of my cell number does show another name. I've had this number for several decades and I have no idea why the sites have the wrong data. I actually since spent hours trying to get a bunch of the main sites to remove my number from their data but there are too many of them. So, first the woman who apparently reported me (an assumption based on pretty good data) must have said something about me that caused the termination. I can't believe it was just the phone number but who knows.
Secondly, as a man, apparently I have NO RIGHTS regarding proving myself. It's her word (apparently) against mine. In fact match didn't want to hear anything from me. I explained all this in detail but their only response was that they will not discuss anything with me and I should read their terms of agreement which apparently point out that indeed I have no rights on their site. Sorry this is long. It's been a few weeks now and as much as I try it pops back up in my head how unfair this was and what a miserable person she apparently is.
I had worked in the legal arena for years. I signed up on a Saturday and couldn't read my messages due to their IT issues. I contacted Match in writing and let them know that very day. Mind you, before I emailed them I used their "HELP' tab and did everything it suggested but nothing worked. I emailed them again and said I was going to cancel my subscription and didn't receive a reply. Three business days later I called and spoke to this guy who didn't listen to anything I said and said I would still be charged for the total subscription.
He said the subscription rate/monies are non-refundable but that is not stated anywhere when you are signing up. I told him I was being charged for a service that I could not use due to THEIR IT issues. He was extremely rude and said you signed up, what do you want me to do. Any other Internet site will refund your monies but not Match. I am going to report them to the Better Business Bureau and the Consumer's Division of the State Attorney's Office. I communicated in writing and saved copies of everything. An agreement or contract has to be transparent, and they are not. Not a reputable company.
Match was such a horrible experience. I paid for the service and even added an "expert" pick. Well, the wonderful expert picked a 5'0 man because we both like to read! I'm 6.0 and this idiot send me this man because we both like to read. I spend days going thru profiles and only two seem okay and not even great. Most men on the site look weird or quite honestly ugly. Lastly, when I tried to cancel my subscription it told me I needed to continue paying all installments for the next three month even though I only used the site for 2 weeks.
I have had a horrible experience with this company. In fact, even though my subscription should run until the 1st of February - which is about 2 weeks from now - I told them to delete my account right away - I cannot trust anything about their dealings! Their subscription service is a complete and total waste of money - no single value offered. After paying subscription, they constantly bombard you with fees for more products that should have come with your subscription. How are you constantly trying to sell another product when you haven't yet delivered on initial purchase?
I unsubscribed and thought I was free of them only for me to stumble on some of their reviews where they keep charging you after unsubscribing! I was shocked further but I double checked and saw I unsubscribed. I decided to call them to verify and to my utmost shock, they told me I wasn't unsubscribed on their own end! Like what! I asked them what would have happened if I hadn't called - to cut the long story short - they would have made me go through hell in a bid to get a refund. I don't know how these people sleep at night. I am disappointed that companies like this are allowed to run their business with little accountability. I can say with all certainty, these people have zero credibility and should not be in any business!
I set myself up on 2 dating sites, EHarmony and Match.com. The E Harmony site has matched up men that are similar in what I'm looking for as a husband. Match however, not so much. This is how I would put it.... E Harmony is like a grown up who knows what attributes and characteristics one is looking for in a spouse. Match is like a young person just running up to each and every option not knowing which way to turn. Is it this one? Is it this one? Turning around one after another, non-stop, till you finally say okay that's enough. It's too late though, they have your money and you can feel that greed and lack of concern regarding the service they provide. The questions Match asks versus the questions E Harmony asks is like a coloring book vs. a novel. There's no real MATCHING going on over there.
It's overwhelming and such a waste of time deleting profile after profile from the likes page, from the message page, and they keep showing back up and there they are again! It definitely feels more like a hook up page than a genuine site for individuals looking a life partner. The quality put into their program is equal to the quality of their customer service. So now you know, Match will be like that person you thought was going to be the one, but turned out to be the fraud. Take your chances with E HARMONY, they know how to match up potential couples. Of the 2, that's the site that's worth the value of my precious dollar.
Expensive (to include lots of attempted uncharges). Zero responses despite using professional service to assist with profile development (to include high-quality photos - even got Match.com "expert" advisor to admit that profile looked extremely good). Lots of unpaid members who can't respond. Even those who can respond apparently rarely will because the site just continues breeding the general western female entitlement syndrome. Won't spend another penny on a dating site. Money can be better spent on trips out of country.
Very limited selection of matches considering it’s supposed be the best dating site out of date. Photos pervert profiles who don’t match their personal profiles complete waste of time and utter waste of money. Don’t bother.
This app is expensive, even at half off- it is not worth it. Everything I read on other reviews is correct. Lots of inactive members. No real communication unless they are a paid subscriber. You will meet more people through the FB Dating. (By the way fb dating is ranked low for a reason.)
This is my first experience with a dating site and WOULD NOT recommend them. I rarely write reviews but want to warn others. The same people appear over and over. I've even blocked several more than once, and they continue to appear a week or so later. The site will "like" someone even though I'm nowhere near the like tab which creates unwanted contact with that person.
They will suggest a "match" for me with someone that has almost no similarity with what's in my profile. BUT, I can upgrade from my already paid annual subscription to get more exposure... WHAT? I shouldn't have to do this when I've paid good money to begin with. There is no phone number for customer service, only email, and they have yet to return any of the three I've sent them. Since joining, I've talked to others that have used the site and they have the same opinion. This site is clearly for the monetary benefit of Match and NOT the benefit of the consumer who paid good money to use their service.
I signed up for this service over two years ago, used it for maybe six months and discontinued it. I was *certain* I went in and turned off auto renew and cancelled prior to stopping use, and thought nothing more of it because I had done so. Fast forward TWO years when I receive a fraud alert on my credit card (thank goodness) to discover they had charged me last year as well as attempted this year. Given, I should have been more vigilant, but when I was sure I cancelled it didn't occur to me they would do this. I phoned today and they've refused to refund the older charge, and state they've only refunded the latest one because my credit card company got involved. I tried to appeal to simple decency...Stuff happens, but asked them to check my account and they could easily see I've not used any portion of their service since early 2020. They said yes, they could see that, but no, they would not give me a refund.
HORRIBLE customer service. And really in hindsight, not that great of an experience of their services either. I discontinued use back then because I had to report another user for unethical representation and they basically said they couldn't do anything about it. FYI, I am a happy person...Generally very compassionate and understanding. I've written several positive reviews for other companies online. I'm in a happy relationship, life is good. I'm just done with big companies thinking they can just not treat people like human beings because of their power. It's not that they *can't* refund me, they just hide behind a policy and some technology to doing what is right.
Two paid stints on Match.com. A limited number of quality matches, overpriced, and what appears to be a large number of inactive or unpaid accounts they cannot receive or respond to likes or messages. Very disappointing experience and very expensive.
I canceled my subscription online before the end of the first year. Then was billed again for the second year. There is no way to call or chat online with Match.com, so I emailed their contact form advising them of their error. I never received a reply! Buyer Beware!
Such a terrible site. Horrible customer service and disrespectful and uncaring, unkind and unprofessional customer service. Don’t waste your money or use that site. They run a terrible service. And I was snubbed by stiff workers at the company.
Match.com allowed me to select my preferences/create a profile and then started recommending folks with the exact opposite of what my interests were in a partner. I emailed them with photos and unmatched preferences but didn't get a reply. This is crazy and scary at the same time. This all happened in a few days of me subscribing to their services and paid $60.
Over 50 F here. I just signed up for match a couple of weeks ago after being off for years. I figured because they claim to have a huge data base of single men my age I'd have ample selections. Imagine my surprise to see a lot of the same mostly unattractive guys from when I was on before. The same old tired photos, the same lazy / partially filled out profiles, the same creepy ones, the same cheap ones who won't pay for a subscription, same crop that I have nothing in common with, the same ones who do not want anything more than a good time. It's like some sort of time warp. Lol. How do I get to see some new faces without lying about who I am or what I'm looking for?
And what's up with all the campers out there? Do I need to go visit the woods instead of the dating sites? Literally every man on Match lives for camping and hiking. The woods must be jam packed full of single men. Also, this site was advertised as a place to find a LTR and maybe even marriage. If that's your end goal try another site. Or, better yet, just stay single. It's a lot less frustrating.
Matches are supposed to be vetted. I was matched with the same person seven times but each time he had a different name and location. Same profile info and some same pics. The first time I was matched I corresponded with him and got a bad feeling so stopped. I would consider the site's lack of security regarding vetting unsafe. Just today I received a list of 10 men and this individual was on the list twice with 3 different names and 2 different locations. Appalling. Try another matching site.
Let's be honest, dating apps and the internet have made the search for 'the one' all the more challenging. Who knows who is really on the other end. My experience ranks Match.com towards the bottom of the list. The men are low quality. Either struggling with mental illness, addiction, low intelligence, married or god-forbid "separated" but still living with an ex. I think generally this site is geared towards a middle age hook up culture or men looking for phone numbers in order to get attention, validation at the push of a button and not suited for stable professionals looking for a quality partner and serious long term relationship. As an aside, don't give out your phone number to someone you have never met! Wait at least until the 2nd or 3rd date and know you want to continue communication.
Years ago I was on Match and found it useful to connect with women with whom I had things in common, a few of whom I met and liked, and one of whom I had a nice relationship with. But that was then. Today's Match is horrible and borderline useless. Here's what I don't like: Match crops your pictures, often cutting off half of your head, and there's no way to correct that. Trying to figure out how to create a profile essay is nearly impossible although it can be done if you try hard enough through trial and error.
Unlike the Match of days gone by, you can't write an essay about the kind of woman you'd like to meet. The current Match has a list of things you like/don't like, believe/don't believe, but it doesn't allow you to answer; it gives you a list of pre-selected responses that don't necessarily reflect your views. It's all become very superficial. Over time Match has become a big corporation, and like all big corporations, it cares nothing about you. It just wants your money. I'm sorry I was stupid enough to give it ninety days of my money. Don't give Match yours.
Scam.... Match.com is a business.... Match.com NOT about dating or matching.. It is about: getting your money, false advertising, hyping up their site, misleading information, fake profiles, ... just so you can sign up. You.. are the product... That is why they are being sued.
Please be wary of joining plenty of fish dating app, owned by Match.com, it has no screening process of convicted criminals. It is extremely easy for men to create fake profiles and abuse women. And vice versa. After joining this site and meeting a man off this site I had to make a report to my local police re in person and online criminal stalking which lasted for more than 2 years. When I reported this to plenty of fish they did nothing about this man and his access to women via this site.
Simply put, Match.com is a scam. They don't tell you that if you write to a person interested in you, that the person cannot read your message unless they pay or you pay for them. Also, they continue auto-renewing payment from you credit card after you canceled. The only way to stop the charges is by calling your credit card company and blocking them. I can go on and on, but you get the picture. Advice, stay away from the scam that is Match.com!
I am a premium subscriber (sub) of Match.com (M.com) till November. I agree with many reviewers as this is a scam site “run by morons and supervised by monkeys”. One 3 months sub is enough and make sure to opt out of “auto-renew” before it expires. Here’s observations and cautious notes!
1_ Archive all emails that have your hopeful match, send “Likes”, “Hello Who” to keep them in your portal as you will not see them again after 5 weeks when M.com starts automates messages, send ‘liked” of 97% non-sub who has none of your preferences. Why pay extra to boost sub when no “Likes” to send but zombies.
2_ M.com “saved search” and HELP’s pages are useless as I asked them 3x to reload profile of “Chris” who could be a former colleague of years ago. A simple task but M.com refused! Perhaps, M.com may send “boost your sub” or “Chris likes you” when my sub is about to expire_ “Treat or Trick”?
3_ It’s RED flag when scammers who “likes” you without dated pictures; use “alias” name, short profile but match yours: “retired/financially secure”, “give me your p#”, then disappears for days till “. busy at work”, “. just sold house”, “.money to travel” _ Do your own “Likes” since M.com does nothing for you!
4_ Thus far, I rejected 5, being rejected 6. Also had 5 scammers with 3 asked for phone # on 1st contact. NEVER give your # till face to face meeting. One blocked my file when I refused to give my #. Use M.com “start message” instead. Scammers know “your phone connects to what you own”. But, I indeed had 1 Match’s dinner date but later found we had no chemistry due to her works and other interest!
5_ I paid $90/6m premium sub but also made 20x of the cost by trading Match group (MTCH). How? MTCH owes M.com. Since May, I traded MTCH 4x then $59 to $70/s when it missed earning in August. If MTCH misses earning again, M.com spin-off?, price is $38/s...
I will not renew and send receipt of cancelation to M.com. Remove all pictures, info and block my profile. Good luck.
This company is unethical and dishonest. I had a mileage of 25 miles, and when I bought a subscription they expanded it throughout the US without my permission. I sent several emails-no response. Then I called; they refunded my money. A few months later they rebilled me, I called and they wouldn't refund my money. I would never recommend them; you're sure to lose your money.
I'm am so sorry I wasted my money! This site is horrible, full of scammers, and ignores preferences. I rarely get a recommendation from someone in my state. Other preferences are also ignored (Ex. smoker). There is rarely anyone new. Don't waste your money...stay away!
Updated on 09/21/2022: I cannot access matches from my desktop computer - a pop-up keeps blocking me. This has been ongoing for weeks - even after a complaint to the BBB and two poor reviews from me at this site. This makes review number three. Match service rep specifically told me in an email that it was "a vendors" pop-up that was blocking my access to my messages. After filing a complaint with the BBB, they now claim that it is not a vendor that is causing the pop-up, but their own servers. This cannot be true, as the pop-up was removed (albeit, only temporarily) by THEM, allowing me access to my matches - I thanked them by email and still have that email to prove what I am saying. The pop-up is back, and they claim (to the BBB) that they have no way of taking it off their servers. But they did!! It was taken off BY THEM for about a week before the pop-up came back.
So, there is conflict in their statements, and in my opinion they are being disingenuous. And, I am a PAYING subscriber! Imagine how poorly someone who is not paying, would be treated. I can't wait till my subscription ends in mid-October - I will be off and will not be back. Already, I am getting offers from them to renew my membership at a discounted rate!! Are they kidding??? More to the point, are they for real??? What planet are they living on? I hate them and would not renew for a penny. Not one more cent will they EVER get from me.
Updated on 09/07/2022: Complained to customer service that I was a paid subscriber, but could not access my matches and messages, because one of their advertisers was blocking me from doing so- by creating a pop-up blocker that tried to force me join something called "vibe chat". There was no workaround- no way to close that pop-up, cancel it or stop it- you were forced to continue onto the vibe chat advertisement. It took weeks for customer service to get back to me- they finally did and stopped the blocking pop-up from forcing me to join vibe chat. But, that was only temporary- it lasted for a few days and now that blasted pop-up is back, and once again I cannot access my messages and matches, even though my subscription runs through October.
I am so mad at Match, I wish I could sue them in court for a refund of my subscription, as being forced to join an advertiser's vibe chat was not part of my terms and conditions when I paid Match money for my subscription, which is once again useless. Match puts it advertisers ahead of its subscribers and could not care less about subscribers. My experiences with Match have been awful and I warn anyone who is considering joining Match to read what I have written about how they have treated me, and think twice about joining. Had I known Match cared not about its subscribers, but only its advertisers, I never would have joined. I am so sorry that I did join Match, What a mistake.
Original Review: Paid for a membership yet cannot now access my messages, because they want me to do a "vibe chat". Cannot close out that popup for vibe chats, to access my messages. Also, tired of all the attempts to get me to upgrade my account with garbage features that I do not want, do not want to pay for and were not part of the terms and conditions that I agreed to when I signed up. Just contacted customer service about this and asked that they either give me access to my messages without these "vibe chats" or close my account and refund the balance left on my membership. I will not hold my breath. I am also tired of being spammed to get video chats and more junk from them- I had to put "Match" in my spam folder! Get that? I pay for a membership and have to put them in my spam folder because they won't leave me alone and just let me have the membership I signed up for, but constantly force me to decline all their premium junk. Sorry I ever joined.
Unreal. Cancellation of member is hacker level. All of the numbers you call are scammers trying to get you to show your bank account online. It’s almost impossible to quit, I had to call my credit card and block it,, I wish others better experiences. The mobile app is absolutely terrible., Counter-intuitive is saying it nicely. No bitter dating experiences or anything like that.. Just the technology itself is flawed.
You can do better than Match. I'm going to bet the bots are most of the people as nobody ever hits you back. Even if you are sent a "like". The information you supply is not taken into consideration when you fill out the required information. I contacted the "chat" folks, pretty much a useless group. None of my questions were answered to even a "poor" level of satisfaction. When you sign up for a package, you must pay for the entire time you picked even though the price given is a monthly price. When you decide to cancel you are shut down immediately, even if you still have paid time coming to you. You can do better than match.
I paid for a 1 month membership and had an issue soon thereafter where I was locked out of my account. Whenever I put in my username and password, I would get a message that said, "For your safety, please request a new password (forgot your password link)". When I clicked the link, I never received a followup email. I made at least seven attempts to reach out to technical support over the course of 8 days. I received one reply on day 3 that did not resolve my issue and nothing thereafter. I notified them three business days in advance that I would be disputing the charge on my credit card on day 9 because I was not receiving service. No response. I disputed the charge on day 9.
On day 11 I finally received my second response from technical support. They thanked me for the time I took to contact them. They apologized. They notified me that because I disputed the charge, they decided to terminate my subscription and that my account was no longer accessible. They thanked me for my understanding, let me know that if I needed anything else to let them know, and told me to have a great day. I even got an exclamation point, "Have a great day!". Well, thank you. I see no practical difference between account lock out and account termination. What a difference it would have made to have someone help me through my problem.
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