How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Match.com Reviews

1.1
3,951 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

Our editorial standards

  • Our editorial team reviews and fact-checks all content before it’s published.
  • We rely on expert input and trusted sources to verify our articles.
  • All articles published must meet our editorial standards and independence policy.

Our review standards

  • Our moderation team evaluates reviews to make sure they meet our guidelines.
  • We require contact information to verify reviews come from real customers.
  • Financial relationships do not influence whether we publish a consumer review.

About Match.com

Pros
  • Positive user experiences reported
  • User-friendly interface
Cons
  • Customer service issues reported
  • Presence of fake profiles

Match.com Reviews

Filter by Rating

  • (51)
  • (36)
  • (61)
  • (206)
  • (3,204)

Popular Mentions

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 2 Reviews 40 - 80
    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2026

    This is based one how it works. It really blows. I signed up in 2016 and the wait time every time for filling out profiles took forever getting approval. The nice handsome gentleman I met on there was sweet and kind. I don't ever recommend this for a dating site or app. People need to get back in person meeting people and all this needs to be shutdown. I just don't recommend it based on values and upbringings and family issues. I wanted things perfect, but for some reason problems arose.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 15, 2026

    Made a new account then got blocked instantly. Have submitted several service ticket, they keep telling to submit and ban and appeal ticket. I have done that and it comes back saying there is no account listed with your email. Tried creating a new account with a different email but can't verify because my phone is linked to the blocked account. Customer service is terrible, and it just going around in a circle over and over again. Get a phone service so people can stop getting looped emails and actually be helped.

    Thanks for your vote!
    Profile pic of the author.
    Refunds & Payouts

    Reviewed Aug. 14, 2026

    I agree with others, Match.com used to be very good. Because of that I signed up again and in 2 weeks I have been bombarded with fake users. Seriously not every 43 year old can be a widow. And adjusting your search settings seems to do nothing. There is no way to get your money back and they seem to do nothing to verify real people who are trying to connect. Sad to say Facebook Dating is better than this - and it's pretty sketchy.

    Thanks for your vote!
    Profile pic of the author.
    Rates

    Reviewed Aug. 12, 2026

    Mostly fake accounts and scammers. Match is providing a vehicle for these scammers to access the American public and someone should stop it. It's like if I gave someone my car to commit crimes and I cannot have immunity. If there was a negative star rating I would give it a negative star rating.

    Thanks for your vote!

    Reviewed Aug. 11, 2026

    They are the worst dating site, they banned you for no reason, and when you appeal, they just tell you to read the terms and guild lines!!!! They don't even have the courtesy to tell you why, I am glad I never join has a paid member! Don't recommend this site!!!

    Thanks for your vote!

    Reviewed Aug. 8, 2026

    Match dating site is Nil, I am getting Man from out of the country, instead of close by, as indicated in my profile. A waste of money and Time.

    Thanks for your vote!

    Reviewed Aug. 7, 2026

    Not a great website and would not recommend it to anyone. It’s a total waste of time and effort.

    Thanks for your vote!
    Profile pic of the author.

    Reviewed Aug. 6, 2026

    Match.com will not allow me to delete or remove my subscription. When I try I keep getting an error message that reads 404 bad request.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceTransparency

    Reviewed Aug. 4, 2026

    Match.com is the worst. Customer service is nonexistent. You get your account blocked out if the blue for no reason and no explanation.

    Thanks for your vote!

    Reviewed Aug. 4, 2026

    The number of fake profiles in this site is RIDICULOUS! There needs to be better screening.

    Thanks for your vote!
    Customer ServiceRefunds & PayoutsTimeliness

    Reviewed Aug. 3, 2026

    I have used Match in the past and had no issues. I decided to sign up again, so I created my profile and paid for 6 months. The next day I could not sign in and reset password did not send an email. I contact support and they told me I had been banned. I asked them several times what I had done so that I could defend myself and they refused to answer. I had barely set up my profile and hadn't interacted with anyone. Now they're just stealing my money. I will never use them or any of their other sites again.

    Thanks for your vote!
    Profile pic of the author.
    Refunds & PayoutsTransparency

    Reviewed July 23, 2026

    I only was on a short while then they BANNED MY ACCOUNT with no explanation! I did see that there are so many fake accounts, I don't recommend paying for a subscription. They just steal your Money!

    Thanks for your vote!
    Customer ServiceRefunds & PayoutsMaintenanceResolution

    Reviewed July 23, 2026

    I have used Match multiple times over the years and it used to be a great platform to meet people. Unfortunately, it has completely gone downhill. I recently paid for a 3-month subscription, but the features I signed up for are not what Match actually granted me access to. I even sent their customer support a photo of the subscription feature list proving the discrepancy. Instead of fixing the issue, they sent me multiple emails giving me a complete runaround. Once this company has your money, they refuse to rectify their mistakes. It is incredibly disappointing because I used to like this site. Save your money. I will absolutely not be returning once my current subscription runs out!

    Thanks for your vote!
    Profile pic of the author.
    Customer ServicePriceStaffBillingHonesty & Transparency

    Reviewed July 22, 2026

    Match, and most online dating, used to be great, but now they all are horrible. Match is the worst, they are 100% aware of "FAKE" profiles, but they don't care. ZERO customer service, a big waste of time, I encourage you to waste theirs. Pay the minimum amount with a credit card, then dispute the charge as soon as you get a FAKE profile match. It costs them money to respond to the dispute, and it's free for you. I am optimistic that one day, an honest online dating site/app will exist for a small fee.

    Thanks for your vote!
    Profile pic of the author.

    Reviewed July 21, 2026

    What a shit show they run there. I signed up. Paid 119.97 to be screwed over. Cannot log in, cannot view, cannot do anything and their Tech support SUCKS, stay away from these **.

    Thanks for your vote!
    Profile pic of the author.

    Reviewed July 21, 2026

    What a Joke. Match is Nothing But Majority Fake Profiles constantly messaging You. It’s a Total Waste of Money!

    Thanks for your vote!
    Price

    Reviewed July 21, 2026

    Useless. You get signed up for auto renewal without knowing it. Get charged over $100 for another 3 months without consent. Then you get to do a research project to find out how to turn off how to renewal.

    Thanks for your vote!
    Sales & MarketingRefunds & Payouts

    Reviewed July 20, 2026

    No refunds if dissatisfied. Scammers everywhere selling crypto and AI funds. Match DOES NOT vet anyone. SCAM CITY.

    Thanks for your vote!
    Profile pic of the author.
    Refunds & Payouts

    Reviewed July 15, 2026

    The worst I have ever seen. Fake profiles, poor technology I will not give it even one star. 0! Thanks God I was smart enough to pay for one week only!

    Thanks for your vote!
    Refunds & Payouts

    Reviewed July 13, 2026

    Well, I am very sad. I just paid for match on Saturday afternoon now. I am banned. I do not know why. I don't think I did anything wrong but they are stating that I did. I've been locked out since Sunday. So I have had about 24 hours on the site. I paid for 1 week and I'm unable to stop it from coming out of my account again at this moment. Because I'm kicked out, so I'm gonna have to go to my bank.

    Thanks for your vote!
    Profile pic of the author.
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed July 11, 2026

    I was on Match.com for about 2 weeks and wanted to share a picture with someone I was talking to. I posted a picture that I had taken of a sunset. Match reviewed it and then posted it. The next time I went to log in, I could not. I was told that my account was blocked and I was banned. I contacted customer service, which can only be reached through email. No phone. No online chat. I asked why I was blocked and they responded that they reviewed my account and that my account would not be reinstated.

    I filed an appeal explaining that I had just posted a picture of a sunset that I took and that it was not a stock photo or AI generated and I did not know that was against their rules. Their response was that my account had been reviewed and the ban would remain. There was nothing left that I could do. The responses were terse and rude. Worse experience I have ever had with customer service. So I was banned just because I posted a picture, which I had no idea would lead to such a result with no offer of a refund even though I had a 3 month subscription. I would never recommend this service to anyone. Any other dating site has to be more reasonable.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceRefunds & PayoutsMaintenanceBilling

    Reviewed July 10, 2026

    I paid the money through Google Pay which is what they only accept and they could not verify my phone number which I have for 15 years. I contact them and said I want my money back because I cannot use services due to our verification on your end not working allowing me access. Match responded and said, "It's not our issue and you have to deal with Google Pay." I file with Google Pay and of course they refuse to credit back money. It is like they are a monopoly here and you have no recourse and will pay for a service you can't log into or use. If you use a service like this whatever you do use your credit card. Because if not you will be screwed exactly like me!

    Thanks for your vote!
    Customer ServicePriceRefunds & PayoutsRatesHonesty & Transparency

    Reviewed July 9, 2026

    I am extremely disappointed with my experience with Match.com. I paid $9.95 expecting to receive access to the features that were presented to me, including being able to view and respond to messages. Instead, I was still blocked from seeing messages and using the service as expected. The way Match.com presents its memberships and benefits is extremely confusing and feels misleading. The pricing and features are not clearly explained, and it appears users are encouraged to pay only to discover that they still do not have the access they thought they were purchasing.

    I would not recommend Match.com to anyone. The experience has been frustrating, disappointing, and a waste of money. A dating site should make it easy for people to communicate, not constantly restrict access and push users toward paying more. I am requesting that my $9.95 charge be reviewed and refunded because I did not receive the service I paid for. I would tell everybody to never do business with this site.

    Thanks for your vote!
    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsRates

    Reviewed July 5, 2026

    After a year+ of being single, I decided to give online dating one last try. I hadn’t tried Match in years, so thought I’d give it a try. I signed up less than a month ago… and I cancelled my subscription today. Absolutely horrible experience. Aside from the fact that the “dating pool” is tainted, this app makes the experience 10x worse. I have never encountered so many obviously fake/chatbot profiles, as I did on Match. All very similar looking men with ridiculous pics- photoshopped over the pyramids, etc.

    Not to mention, although I paid for the platinum subscription, my set preferences were completely ignored. I was inundated with “likes” from people outside my age range and geographic radius. It made wading through the people tedious and time consuming- just to find people with interest in my actual area! Want to change that, so people who don’t meet your set preferences can’t find you? Oh, that’s an additional $10 a month. It’s such a money-making scam. I also would delete people who had “liked” me only to have them recurrently pop back into my “likes”. Lastly, the app would show me as “active” during times of the night I was sleeping. How do I know? I had people messaging me asking why I was up so late. And yes, I diligently closed the app when not in use. The worst part?? I still have to pay for 2 more months although I cancelled this garbage, scam subscription. I want a refund!!!

    Thanks for your vote!
    Online & AppRefunds & PayoutsTransparency

    Reviewed July 4, 2026

    I feel like It’s a shady dating website. My personal experiences felt like they didn’t like that I dislike the people that I thought they were not my matches, then they blocked my account without any explanations, even though I had followed all of their website policies. I feel like there was no freedom of my own rights to choose who I like. I filled out an appeal form, they told me they couldn’t find my account and then refunded me for the fee that I paid for my 6 month membership fee. The worst dating website experience.

    Thanks for your vote!
    Customer Service

    Reviewed July 4, 2026

    I started an inquiry this afternoon about Match and found it to be nothing I wanted to be involved in. They claim I cannot cancel anything after starting off with the service, where they explicitly stated I could retract at any time. I never signed up for an app, a subscription, or authorized any such. I highly recommend staying away from Match. I do not know how to delete, and they conveniently have no customer service dept able to support my request. I am taking them to the Better Business Bureau ASAP.

    Thanks for your vote!

    Reviewed July 1, 2026

    I would give it zero stars if I could. This site was a complete waste of money!!

    Thanks for your vote!

    Reviewed June 28, 2026

    I signed up and had no luck with anyone, wasn't attracted to anyone, a long time ago they had other countries on there because of MySpace and I met the love of my life, maybe all these people are on for networking jobs because I see NO soulmates here.

    Thanks for your vote!
    Customer ServiceSales & MarketingOnline & AppTransparency

    Reviewed June 27, 2026

    Bait and switch tactics. No such thing as a "free" account, although their website states you have the option and gives the exact parameters you "receive". When I contacted them to ask, they just continually said I was wrong and had to buy to get any use of the service. Constantly being taken down with no explanation why. Days lost to get working again. Ignore distance parameters and does not let you put in match preferences, and you get responses from anything under the sun. It just feels dirty after a few times of using it.

    Thanks for your vote!
    Customer ServiceSales & MarketingRates

    Reviewed June 27, 2026

    I have been using Match now for a while. Here is what I think. There are many scammers on the site. I agree now with other reviews after I have seen for myself. There are absolutely no doubts in my mind it's true. The fake female profiles are used to initiate the scam set up. They want you send them your cell number and then move you off the site for further private communication. Some profiles are real. Most will never answer your interest in them because the list is too long unless you pay more for a Super like!! Upgrade to diamond for better luck?

    Thanks for your vote!
    Profile pic of the author.

    Reviewed June 24, 2026

    Everyone is fake. Horrible app. Seriously. Every person who contacted me was a scammer. Total waste of money.

    Thanks for your vote!

    Reviewed June 20, 2026

    This company is just bad overall. Do not recommend.

    Thanks for your vote!
    Sales & MarketingOnline & AppRefunds & Payouts

    Reviewed June 17, 2026

    This website is a complete scam and joke. 99% are fake account using fake pictures of nice looking people and AI chats. Save your money and go elsewhere. I would like a refund please.

    Thanks for your vote!
    Profile pic of the author.
    Refunds & Payouts

    Reviewed June 14, 2026

    I paid for a one week subscription and all the women I have met were not the same people in the pictures used in their profile and if you don't invest your money in cryptocurrency or gold futures with them, they ghost you. Save your time and money, do not use this site or any dating site, as there is no way they can stop fake profiles from being created and stop these scammers from using people.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed June 14, 2026

    My experience on Match has been rather poor. The matches I have chatted with, even via phone, have been scammers or wanting me to get into cryptocurrency. All have thick accents, that should tell you something. Know the red flags, know your worth, protect yourself... Never send money... Block! Block! Block! #scamhatersadvocate

    Thanks for your vote!
    Profile pic of the author.

    Reviewed June 10, 2026

    Match only allows scammers and people with fake profiles. That’s all there is, fake profiles. I have submitted numerous reports for fake profiles.

    Thanks for your vote!
    Customer Service

    Reviewed June 8, 2026

    Phony site after your money. Almost everyone they matched me with was eventually removed as fraudulent. They are still sending me notices of fraudulent matches but won't let me access my account. No reason given and unable to contact customer service even though I am paid.

    Thanks for your vote!
    Profile pic of the author.
    Punctuality & Speed

    Reviewed June 5, 2026

    Waste of money. Too many fake profiles and scammers. When I scheduled cancellation I started getting view from all over the country and nothing near my location.

    Thanks for your vote!
    Profile pic of the author.
    StaffBilling

    Reviewed June 5, 2026

    So I decided to try this app. As soon as I had a profile made, I decided to get the three months of premium service. As soon as my payment went through, they instantly banned my account. Flagging it for suspicious activity. I was then, instructed to produce all kinds of identification, and my full card number for reference of payment. Even after submitting all of these forms, they still flagged me, and banned me for suspicious activity. Even though I sent an ID and everything else, they kept me banned. I am now in dispute over the $90. Which they swear up and down, I never paid, even after submitting proof I had indeed paid... complete trash.

    Thanks for your vote!
    Customer ServiceSales & MarketingRates

    Reviewed May 30, 2026

    Most dating apps require or offer the opportunity to "Verify" yourself. That means that after creating your profile, you then take a selfie scan that proves that you are the same person as in the posted pictures. On Tinder? I only trusted verified profiles. I know that some people don't trust facial scans, so if someone seems interesting, I give them a chance. Match.com doesn't even have the option of facial verification. Just your phone #. This site is almost entirely fake scam profiles. I have been catfished in every possible way. I will get off this app as soon as my 3 month trial runs out.

    Thanks for your vote!
    Loading more reviews...

    Match.com Company Information

    Company Name:
    Match.com
    Website:
    www.match.com