It's Just Lunch Reviews

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About It's Just Lunch

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Pros
  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential
Cons
  • Lengthy process
  • Can be pricey

It's Just Lunch Reviews

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    1 featured review
    How do I know I can trust these reviews about It's Just Lunch?
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    Page 7 Reviews 835 - 1035
    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2020

    My experience with It's Just Lunch has been positive. Within a week or two after joining, my first date for drinks (which became dinner too) was arranged. Ashley R., one of the 'Executive Matchmakers' might as well be called Executive Angel as she located a very compatible match on her first try! First dates aren't always my favorite thing, but when the right one comes along it could be the last. Cheers to IJL.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2020

    I signed up with IJL on April 27, 2020 and I've only experienced DISAPPOINTMENT, LACK OF ACCOUNTABILITY AND ENGAGEMENT BY MATCHMAKERS and WRONG MATCHES. This service has been a COMPLETE WASTE OF MY TIME and MONEY. This experience has been nothing but a continuing cycle of frustration and disappointment. IJL keeps saying they can service you. However, you cannot service a client if you do NOT call them back or listen to their criteria. I have given multiple opportunities for IJL to provide better service. But it is apparent that they don't care and there is no accountability at IJL. DO NOT WASTE YOUR MONEY!!

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    Contract & TermsStaff

    Reviewed Nov. 22, 2020

    I just had a date with someone via It's Just Lunch. The experience was better than I hoped for. The restaurant was outstanding-plus I didn't have to make any arrangements, details were handled by IJL! Debbie has been so helpful with my starting to date again after 10 years.

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    Contract & TermsPrice

    Reviewed Nov. 18, 2020

    BUYER BEWARE!!! If you want to throw a couple grand out the window, then this service is for you! I paid the $2,300 in June plus an additional $95/month and was introduced to four women from the end of June to the end of October. Only one out of the four were within an hour of me in Green Bay. I was told (verbally by Jade) that there were plenty of candidates in my area. There were not. They did offer to not charge me the monthly fee for a while, but I turned it down, cut my losses, and decided to try the old-fashioned way. At least it is less frustrating and much less expensive. WASTE OF $$!!!

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    Staff

    Reviewed Nov. 18, 2020

    I want to say how well Debbie has managed my account. We had a special circumstance situation with a high profile client and unusual processes, but Debbie kept everything moving smoothly..she has been responsive and has answered all my questions.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2020

    Debbie has been great to work with through all of this, she keeps in constant contact and is a great help. The market I am in has a lot of potential matches and Debbie has been good and finding the right ones for me.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffTransparencyCommunication

    Reviewed Nov. 17, 2020

    Any 5-star reviews for these company are people who are being paid. Matchmakers my tush. If you are over 40, in particular, run screaming in the other direction. Moneymakers, salespeople, con artists, preying on vulnerable folks. One expects the Gold Standard for what they charge. Initial sales pitch all saccharine and soulful, disingenuous hardly describes it. They threw 5 so-called Matchmakers at me, only one of whom was remotely sensitive to my desires and seemed genuine. Then she disappeared, no explanation, no apology, then voila! a new Match Maker. They all even sound alike (shudder). They read from a script, weeks, months go by with no communication.

    Every matchmaker asked me the same questions, as if they had no file or portfolio about me; when I asked about what my matches were seeing they blew me off. One date in 6 months (don't waste my time!): because why do I want to go out with men I clearly have nothing in common except that living in the same city and is my age?! Are you kidding me. And as others have noted, when you ask for a refund, the sweetness disappears and they get nasty. Surprise, surprise. Any ex-employees? Please start a true Match Making business that has integrity, and really cares about people. Who puts clients before sales (the almighty buck). Run these schmucks out of business! Please!

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    Verified purchase

    Reviewed Nov. 16, 2020

    Debbie hears me!! She has worked well with me in accommodating with different restaurants and some times. We are getting to know each other and I feel more and more comfortable every time we talk. Thanks for all your efforts in finding me a good soul!

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    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed Nov. 16, 2020

    Please, do not buy their membership. They took the money from me and then did not offer any service. One person with a name of Lisa just lied about everything and after I paid the membership she never responded back. When I asked for re reimbursement several months later, no one answered me back.

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    Customer Service

    Reviewed Nov. 15, 2020

    Debbie from It's Just Lunch has been a great matchmaker thus far. Every date she calls to check up, to ask how things went, to talk me through what could be better, and ask me what I think she could do better. Every single date goes significantly better than the last and she strives to improve and learn to make sure her clients are satisfied to the best of her ability. She has genuine passion for her career and it shows, I would recommend her to anyone seriously looking for love.

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    Punctuality & SpeedStaff

    Reviewed Nov. 14, 2020

    I want it known how much I appreciate Debbie! She is completely reliable. I can always get in touch with her, which was not the case with my first matchmaker. She understands that I am very excited to meet my right match, and I'm not kept waiting for my next match when one doesn't connect. I have high hopes that with Debbie's help, I will meet my match.

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    StaffRates

    Reviewed Nov. 13, 2020

    It took me a long time to get started with IJL. Once COVID hit, I was even more hesitant to pick up the service. However, once I was assured of the quality of the service and had my first few dates, I was certain my matchmaker, Obed, had my best interests at heart. I've currently placed my service on hold as I explore a new relationship that Obed helped put together.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2020

    The following review is a high level impression after being a member of IJS for 5 weeks, reviewing 2 matches, experiencing 1 date and speaking with 3 matchmakers due to their turnover. I am writing this in hopes of educating future readers as to what can be expected. All the standards and commitments that are made during the early stages of the interview and enrollment process are NOT a true reflection of the IJS team. Not only have I experienced a breach in one of IJS’s core values as it relates to confidentially, I was mocked by a matchmaker after sharing thorough feedback regarding a very negative and difficult experience. The response time by all matchmakers is anywhere between 7-8 business days and requires consistent follow up on your behalf to ensure a response is provided. There hasn’t been one email communication, phone call or experience since joining that reflects IJS works cohesively let alone as a elite service.

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    Staff

    Reviewed Nov. 12, 2020

    Obed has been working hard to find the right match for me. My first 2 referrals did not meet my criteria but he listened to what was important to me and my 3rd match was better. Obed is responsive and together we're trying to find a match for hopefully my final first date. I believe he deserves to be recognized for his efforts.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Nov. 12, 2020

    I was reluctant to sign up because I had such a horrible experience with this company in Detroit. But they assured me that things were better ten years later so I gave them a chance to prove it and they failed. Let's see where do I begin. My matchmaker (who was supposed to be arranging dates for me) changed 3 times due to high turnover in the company possibly? I also cooperated completely with everything they asked of me and how many dates did I go on in 12 months before the pandemic? Zero. Did they offer to give me my money back? Nope. They just ignore me now. Waste of time, money and energy. I would have more luck meeting people at the beach, grocery store, gas station, concerts, restaurant of choice, library. Anywhere on earth except IJL. That is twice they have bested me. If it happens a third time then I deserve to not meet anyone ever again.

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    PriceRates

    Reviewed Nov. 12, 2020

    I signed up for It's Just Lunch because I am looking for a partner who is ready for a serious relationship and knows what he wants. I thought a matchmaking service would be perfect for finding men like that and it can be difficult to find men who want something serious on the dating apps. However, I was so disappointed and upset with It's Just Lunch. In about 2 months they did set me up on multiple dates, but only with men who did not fit what I was looking for at all. Namely, the men they chose lived too far away for a feasible relationship and were of a different religion, when I had expressed I was looking for someone of my same religion.

    After each date when I gave feedback I continued to repeat myself but kept being set up with men who didn't have anything I was looking for and my "matchmaker" knew that. My "matchmaker" was also right out of college and handled our interaction immaturely. During this time I was also on the dating apps and had much better luck meeting men I was interested in pursuing a relationship with. It's Just Lunch is VERY expensive but in no way is it worth the cost. Please, save your money!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed Nov. 11, 2020

    I feel really misled having signed up for this service. When signing up, I was fed all these hopes of there being young professional men who are ready to pursue a partner, even in this pandemic! Every date was exhausting and even after lots of feedback given to my matchmaking team, there was nowhere near a connection. If you're a professional young woman, I'd say to save your money and just hang on until a better service comes around. They charge $1800 just to join, and then $98/month for membership. They'll paint a pretty picture of how you can put your membership on hold at any time if you think you've found a connection or need a break, but what they don't mention is that it still costs $28/month to NOT use your membership and let your file sit on a computer in an office somewhere.

    Plus, if you try to change the status of your membership or cancel your membership and miss the cutoff you still get charged for the entire month. Watch out, y'all, there are ABSOLUTELY NO REFUNDS. That's a lot of money to risk and say goodbye to. On top of the financial issues, I felt like all of the feedback I was giving to my team was being ignored. Despite being explicit in my priorities when finding a partner, I would find out during the dates that these wishes were all but ignored. I wanted someone educated to the same level as me, but when in conversations with my dates, it was quick work to figure out more than one of them had no college degree. I understand this does not define the value of a person, but it was something I was told was a must for the clients they took on.

    Perhaps the questionnaire they use leads people to answer in what they think will be a favorable way, but from the summaries that they give you as an introduction before the date to the actual date themselves, it's hard not to feel misled. Part of me feels like they ask for feedback just to make the clients feel like they're being heard when they're not. Even if all the dates hadn't been virtual, I think I would've suffered equally, if not more, during in-person dates. At least when you're at home you can call it a night and just shut down your computer. I can't imagine being in a restaurant actually having a meal with some of these men and being stuck waiting for the check with nothing more to say or ask. I didn't think finding someone would continue to be so difficult and frustrating when I was paying so much to have a team search for me. Very disappointed and frustrated that I took a chance on this service.

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    Customer Service

    Reviewed Nov. 7, 2020

    Debbie is working hard on my behalf and gets better with each candidate she sends. She is open to feedback and follows up in a timely matter. Sadly, at my age the pool of high quality men is much smaller. Thank you!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed Nov. 6, 2020

    The sales pitch during the first call is great. You will think you are the most important person in their database. You will quickly learn you are insignificant and after calling and emailing repeatedly you will not get a response. I was ignored for months. Once I filed a dispute with my credit card all of a sudden IJL staff called to salvage the relationship 3 months later. Sadly, there was no plan. It was a series of excuses for staffing issues. I was ultimately told by a VP that my account was on hold and no activity would happen. The VP was rude, condescending and full of excuses, none of which had anything to do with me. The “matches” are a joke. IJL doesn’t listen to your wish list - they randomly pick people that are not close to a match but fill the requirement of “presenting a match”. IJL is unprofessional, a waste of time and money and falsely advertise their services. Stay single!!!!

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    Customer ServiceStaffRates

    Reviewed Nov. 6, 2020

    Adrienne did an excellent job! She listened to my interests and hobbies and reviewed the matches to be sure there was a good initial good fit. She followed up with calls and emails mails to be sure the connection was made.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 5, 2020

    I paid $2,800 for 4 dates or 4 months, whichever comes later. In the past year I only received 1 date who was a complete opposite of the person I identified at my matchmaker interview. This company kept switching matchmakers on me as well; I had 4 of them. No return emails or phone calls for the majority of the time. I spoke to several managers. The last one was completely rude and no help at all. I am seeking a full refund. I have recently found out they have been involved in a class action lawsuit as well for their fraudulent business practices.

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    Customer Service

    Reviewed Nov. 1, 2020

    I purchased 12 dates and after 2 months still no dates. It's Just Lunch! match maker does not return phone calls or emails even after a week. You can only turn down a match if the person is not the same age, parental status or religion as requested. So, if you do not like his looks and are not attracted to him, no matter what that counts as a date.

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    StaffRates

    Reviewed Oct. 30, 2020

    Obed has been doing great matching me with guys who have similar interests and values in my desired age range and location. He is always professional, listens and seems to be a hard worker. I really appreciate all that he’s doing to make great matches. Thank you!

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    Staff

    Reviewed Oct. 30, 2020

    Amy asked great questions and really got to know me which made her more precise at picking matches for me. I would recommend Amy and IJL to anyone! The pre-screening process was very thorough and I felt like I was in very good hands throughout.

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    Rates

    Reviewed Oct. 30, 2020

    I used a matched making service in the past and was very unhappy with the matches and how difficult it was to get a hold of my matchmaker. When I switched to IJL I found it easy to get in touch with my matchmaker, Amy, and she has done a wonderful job matching me with guys I would naturally be interested in. I would definitely recommend this service to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2020

    I've had an excellent experience with IJL so far. The matchmaking team for the Kansas City area was very friendly and responded quickly to emails and calls. They work diligently to gather feedback from dates and refine the matching criteria.

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    Staff

    Reviewed Oct. 29, 2020

    I hired IJL and Obed because I am a busy professional single father and I found myself divorced after many years and not wanting to take my chances on unvetted dates on the internet. I gave them a description of what I was attracted to and the type of lady I was looking for and they delivered a great date right out of the gate. We have decided to get better acquainted and see where it goes. Without IJL I would still be in my same old rut routine and not knowing how to meet quality women.

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    Reviewed Oct. 28, 2020

    I feel like IJL is trying to accommodate my dating needs. I traveled a long way for my dates and I felt like Obed did well on my first two matches. My first two dates were both intelligent, attractive, and well read ladies. I didn't find a spark with either, so I am looking forward to what he comes up with next. Regards.

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    Customer ServiceStaffRates

    Reviewed Oct. 28, 2020

    I've had two dates with IJL so far. Both dates matched the main characteristics I requested: educated, intelligent, successful professional, and leading an active lifestyle. I prefer the IJL approach to dating over online, because they do the work for me finding matches I'm interested in. These days it is good to have the security of knowing you are meeting someone real who has been vetted by IJL. Obed has done a great job keeping in communication with me during the challenging times of COVID and has worked hard to find quality matches for me. I'm confident he's doing the best job for me. He has also done a great job in selecting some of the nicest restaurants in Kansas City, and having a good atmosphere for the dates is a great bonus. IJL is a more sophisticated way of dating that I’m confident will lead to me finding that someone special.

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    Reviewed Oct. 27, 2020

    I got off to a bit of a rough start, and there's a few things about the service overall that I question, but since Debbie picked up my account, my experience of IJL has improved tremendously. Debbie is a five star coach!

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    Customer ServiceRefunds & Payouts

    Reviewed Oct. 21, 2020

    I signed up with this company when I lived on the East Coast, I was promised a specific number of dates AND that they would all be in my area. After three months and all of two dates (both over 50 miles away), I asked for a refund. I was told not only that they would not refund my $**, but they were incredibly rude. I asked for the Corporate number to speak with their President. I was told, "Our President doesn't speak with clients"! Pretty arrogant! I'd use literally ANY other dating service than this one.

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    Customer ServiceRefunds & PayoutsStaffRates

    Reviewed Oct. 20, 2020

    My experience with this company was awful. I am a educated very attractive successful women living in Boston. My husband passed away from a lengthy illness so I thought I would try Just Lunch. They made all kinds of promises in the beginning giving me actual hope in meeting a kind and interesting gentleman. I have been with them for 6 months-29 weeks-201 days to be exact and NOT 1 Date. The only time they call me is when I write them asking why and to please just refund my money. I don't think there is a big pool in Boston but of course they don't tell you that. I have owned my own company for 19 years and if I ever treated my clients this way I would be out of business. So in a nutshell they took my money and have done absolutely nothing to earn it. Again to be clear not 1 date!!!

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    StaffHonesty & Transparency

    Reviewed Oct. 20, 2020

    Although I only joined a few months ago I can honestly say everyone I’ve spoken to has been very courteous and helpful. I feel Obed has listened to my feedback and taken what I said into consideration. I have no complaints at this time. Thank you.

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    Customer ServiceStaffSales Tactics

    Reviewed Oct. 20, 2020

    Years ago I joined this service which resulted in one poorly matched date. This week I cashed my check from their class action lawsuit. This week I also received a head hunter call from a super rude employee. She insulted me and kept pushing the service. I know she was trying to get dates for her 50 year old men but insulting me and shaming me is not the way to go about restoring this companies image. I suggest you stay far away from this company.

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    Sales & Marketing

    Reviewed Oct. 16, 2020

    It's Just Lunch is the biggest scam and joke of a company I've ever been affiliated with. DO NOT waste your $ or time signing up for any of their services. You will be very disappointed. They promise you the moon when giving their initial sales pitch then they deliver the complete opposite.

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    Staff

    Reviewed Oct. 16, 2020

    As a fairly new customer.... My experience so far has been excellent. All my friends are watching closely....even the married ones. I have been introduced to 2 bachelors and they were both lovely....and they have asked me for a second date. I feel Vanessa really gets me. I am grateful to her.

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    Customer Service

    Reviewed Oct. 15, 2020

    Sent me nothing like I suggested. Person I was dealing with very impersonal. Not a good experience. First 3 people were nothing like what I would ever be attracted to. When I called and gave my concerns they basically said, "It doesn’t matter, this is what we are sending you." When I asked how people are screened. No answer. Frankly. I don't think there is any screening. I dated one guy who was just rich and wanted rich affluent women sent to him. Not for a relationship. Just for sex. They should have known that.

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    Customer Service

    Reviewed Oct. 11, 2020

    Just had my first day and I was very impressed with the quality of the man and the beautiful location of the restaurant. I loved the follow up for my matchmaker Debbie. She even called me on a Sunday to check in! Thank you.

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    Reviewed Oct. 11, 2020

    My experience has been disappointing. I think they take on a much high volume of women than men & aren’t able to keep up. I have been a member for 5 months, had 5 matchmakers and been out on 2 dates. If you are a woman, I would not bother. I think their practices are deceptive.

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    StaffRates

    Reviewed Oct. 9, 2020

    Dear ITJ, After 6 months of being a client, I am happy to report I have met and fallen in love with an extraordinary woman named Linda A. My primary Matchmaker was Demi M. and I want to thank her for really working hard on my behalf. My matches were all personable, intelligent, serious and curious women who I greatly enjoyed getting to know and in almost every case, I understood why Demi thought we might like each other. Linda and my common interests, personalities and desires have turned out to be extraordinary! We laugh about naming our 1st born "Demi" although it's not likely to happen as we are both seniors. (HA!). I am very appreciative of everything IJL did to help me find an amazing love and companion....and in the midst of a plague even.

    Jonah **

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    Staff

    Reviewed Oct. 9, 2020

    I was introduced to an amazing person and had a wonderful time. We got along extremely well and shared a fair amount in common. Great conversation and an enjoyable meal. I’m looking forward to future dates setup by It’s Just Lunch. Great experience so far.

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    Refunds & Payouts

    Reviewed Oct. 8, 2020

    I paid $2,800 to find a partner after my divorce. They were never able to find one match to meet my criteria and were unwilling to give a refund. If I could give no stars I would. Now they tell me my membership is expired. Save your money.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Oct. 7, 2020

    I always look forward to hearing from her. She is always excited and positive. And a great listener! She remembers all of our past conversations and highlights what is important to me. Early days but should be an interesting year.

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    Honesty & Transparency

    Reviewed Oct. 7, 2020

    Debbie is fabulous. From our initial conversation I knew she loved what she does and was the woman for the job! She is working hard to find me Mr. Right. Enjoying my journey in the new age of dating and totally appreciate her expertise and honesty.???

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    Staff

    Reviewed Oct. 6, 2020

    Debbie is super nice and super awesome! She has really helped me out and really cares about her clients! She works super hard and will find the perfect dates and matches for you! She is amazing and I would highly recommend her!!

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    StaffHonesty & Transparency

    Reviewed Oct. 5, 2020

    Vanessa is fantastic. She is experienced, open, honest, a good listener and willing to get to know on a deeper level so she can improve her matches every time. Vanessa has matched me with 2 gentlemen so far.. and they've been solid.

    Nadine

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    Reviewed Oct. 4, 2020

    Debbie is my new match maker. She brings on enthusiasm, humor, and reality to the IJL. Easy to communicate with her. Debbie seems to enjoy her role as match maker, and I feel she is sincerely researching to find me an appropriate date.

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    Price

    Reviewed Oct. 2, 2020

    I would not recommend this service. It is extremely expensive for the value received. I have been on 9 dates and have received only 1 woman's contact info, in spite of offering many of these women my contact info. I have never been on a second date with this service. To be fair, IJL has done a very nice job with matchmaking. Admittedly, I'm not the most handsome man. I'm not the most charming man out there. But, I think I bring quite a bit to the table. I think the problem is not so much that It's Just Lunch is doing a bad job. They do a pretty good job doing what they do. I think the problem for an average looking guy like me is, most likely, that women using this service have standards that I just cannot meet. I think that unless a man is a 9 or a 10 on the desirability scale, he's not going to have much success finding a partner using this service.

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    Rates

    Reviewed Oct. 2, 2020

    Obed my matchmaker at IJL is great. I've been satisfied that Obed is interested in my well being and connecting me with interesting people. My first match was enjoyable and we'll be going out dancing soon. I look forward to be able to continue to work with Obed. Thank you.

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    PriceRefunds & Payouts

    Reviewed Oct. 1, 2020

    overall I am disappointed with IJL, for the unbelievable amount of money you guys charge for your service, the results are not there. It's sad that you guys cannot even pay for our meal or a simple drink from the large amount that we have paid for this service. The pool of men is limited and not much better than say Tinder. My first match maker was awful and not great at her job, my new Matchmaker is better and putting in a greater effort to find the right fit for me. IJL needs to charge about 25% of its current cost or less, it's pretty much extortion for not an elite experience overall. Please take the feedback to improve.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyCommunicationTimeliness

    Reviewed Sept. 30, 2020

    I joined It's Just Lunch about two or three weeks ago and I guess I've kissed ** goodbye. I initially contacted It's Just Lunch and spoke to Marlo, who seemed in a great rush to sign me up. She went through a "getting to know me" conversation where she asked me various superficial questions about what I liked, disliked, hobbies, family, etc. She clearly did not listen to any of the answers. Not even ten seconds after I told her I have no siblings or children and both my parents are dead, she asked me how important it was for me to spend time with my parents, brothers, sisters, children, etc. I also told her that I was not interested in outdoors activities such as camping, hiking, but I was interested in playing golf. I told her that I would like to date in Manhattan and she said that would be easy to arrange.

    Despite misgivings, I decided to try the service - more fool me, I know. Next thing, Udonna was put in touch with me as my matchmaker. We did a Zoom call, and it became clear from the start that Marlo had not passed on any information about me. I had to repeat much of the information I had already given Marlo, and Udonna was not aware that I was interested in golf, or that I was not interested in outdoor activities. It was as if Marlo had just given Udonna my name and nothing else.

    More disturbing, I suddenly found out from Udonna that I had been signed up in Fort Lee New Jersey, which came as a shock. Marlo never mentioned anything about Fort Lee, nor did the contract say anything about Fort Lee. I had specifically said to Marlo that I wanted to date in Manhattan, NOT New Jersey. I told Udonna that I had not been successful matching with people in New Jersey because they were always outdoorsy types, which is why I wanted to date in Manhattan. I was also concerned about the distance, but Udonna told me that the dates were informed that they have to come to me, so distance would not be a problem. Again I felt Udonna was not listening to me. I got upset when she talked about Fort Lee, and instead of reassuring me, she became aggressive with me. She somehow got the impression that I didn't want to date guys in Fort Lee because they might already be on other online sites, which is not what I said.

    I was upset because I had spent ** and already it seemed as though things were going wrong. I have never used a matchmaking service before, and it felt like everyone I spoke to did not listen to what I wanted, nor did they care, and they certainly were not communicating in a positive way. I became anxious that I had done the wrong thing and wasted a lot of money. Udonna was very offhand with me, and the zoom meeting did not go well. It didn't help that we conducted the zoom call with a fake background which kept pixellating - for all I know she could have been in her bathroom!

    However, it seemed that I was stuck, so I agreed to go out with a guy called Martin whom she matched with me. She knew almost nothing about him (again a red flag for me) other than he lived in Manhattan and owned two businesses and liked hiking and camping, which I told her I'm not interested in.. I needn't have worried because after about a week, and having to follow up with her, Undonna phoned and told me that they didn't have an email for Martin, and he wasn't responding to phone calls. Weird... So she then matched me up with Jim, who again she knew next to nothing about other than he liked, once again, hiking and camping. Again, no response from Jim. I started to think these were not real matches. I called someone in customer service at IJL but nobody returned my call - a pattern with which I am now all too familiar.

    I had to follow up with Udonna again, and she responded to say that it's not that Jim isn't interested, she just hadn't heard from him. I never heard anything else about Jim, if he even exists... no explanations, nothing. This is also a pattern. The next thing was that I got an email saying I had been set up on a date with someone called John, whom I had never heard of, had not OK'd, and knew nothing about. The date was set in Fort Lee for September 29th. I emailed Udonna and told her I didn't know anything about this man. She called me and said she had already told me about him on the 17th of September. She in fact had not - she had confused him with Martin, the first guy she set me up with. No apology or admission of her mistake however, she just wanted to press ahead with the date in Fort Lee. I reminded her that I do not own a car and could not get to Fort Lee, and also reminded her that she told me that dates would come to me.

    She denied ever having said that, and spoke to me as if I should already be aware that dates in Fort Lee would happen in Fort Lee. I knew nothing of this - I have no idea how IJL works, or doesn't work, all I know is what I've been told. She told me about John, and yet again, knew almost nothing about him other than he is a chef, and likes, yet again, camping and hiking. After giving me this she says, "So what do you think about him?" How can I possibly tell? I asked what hours he worked and she just said "I have no idea" as if that was a stupid question and she couldn't care less. At this point I realised that it doesn't really matter who the guy is that she was setting me up with or whether we might be compatible - we are just warm bodies who presumably will get her a paycheck. I was so shocked I told her I'd get back to her.

    I then spent three hours trying to get hold of Customer Service at IJL. I talked to someone called Catherine who tried to put me through and said that someone would call me back. No one did, so I tried again and spoke to someone else, who put me on hold for ages. Then I called back and spoke to the same person, then on hold for ages, then to Catherine again who told me (again as if I should have known this already) that the return call time was 24 to 48 hours. This Catherine person was very offhand with me (seems to be the company culture to be rude to customers).

    The next thing is I get an email from someone called Octavia, whom I've never heard of before, saying that my date in Fort Lee was the next day am I looking forward to it. I wrote back and said cancel the date. Octavia then called me, and she turned out to be the most pleasant person I've spoken to yet at IJL. She told me who she was (why was it not explained to me that there was someone other than Udonna involved in setting up the date???) She tried to put me through to Customer Service in Upper Management and yet again they were "unavailable" (or, I suspect, not interested). She promised to have someone call me and cancelled the date.

    The next step was that I (unsurprisingly) got no call from the fabled "Customer Service" so I called again, and while I was on hold, I amazingly got a call from Udonna who wanted to set me up with someone else and to talk about a "better understanding of how I was to get to my dates". My feeling is that a better understanding would start by her being 100% truthful with me and start listening to what I say. I think what probably happened is that someone told her I was on hold for customer service so she quickly tried to call me. It did not put me off, and I redialled, spoke to someone called Lauren, who put me on hold and said that (surprise!) customer service was busy but someone would call me back within the hour. Guess what? An hour and a half later, no call.

    In summary, I asked to date in Manhattan, but unbeknownst to me was signed up in Fort Lee New Jersey. Udonna, my matchmaker, makes no bones about the fact that she does not like me, and I'm nervous to talk to her. She knows next to nothing about the men she's matching me with, and admits that there is no security done on these guys. Marlo was just interested in selling to me, and Customer Service will not call me back. Despite telling everyone that I am NOT interested in camping and hiking, I keep being matched with men who enjoy those activities.

    No one seems to be allowed to give me a name to speak to in Upper Management, everyone I've spoken to except Octavia talks to me as if I should be aware of how IJL works without explaining any of it to me. My matchmaker gets confused about who she has and hasn't told me about, and I suddenly get set up on a date with a man I don't want to meet without being told anything about him. It's Just Lunch seems not to care about the customer, just the paycheck. There is no communication, no apparent value set on being sympathetic or nice to the customers, who are vulnerable people, and above all else, they are not truthful about their service. I've asked for a refund but I don't hold out much hope... Don't go near these guys.

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    Reviewed Sept. 30, 2020

    I enjoy that I get to meet someone in person. I'm also glad that they are opening up for places for dates. I like that we don't know anything about each other, that way you have something that talk about when you first meet.

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    Staff

    Reviewed Sept. 29, 2020

    This was my first match with Adrienne and so far it’s been amazing. I struggled to connect with my first match maker. I just didn’t feel like her attention was truly on me when we spoke. I don’t feel that at all with Adrienne. In fact, I feel like she is super attentive and most importantly, invested in me and my experience here.

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    Staff

    Reviewed Sept. 29, 2020

    Obed heard everything I shared and literally 100% found a match that fit what I was looking for! He showed a lot of patience for this job, good listening and then (I assume) hard work. Outstanding!! Coronavirus had me slightly lonely, but this has given me some fun back in my life.

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    Staff

    Reviewed Sept. 28, 2020

    I am very excited to be working with Debbie. I just signed up for IJL last week! She instantly began detailing how she is here to help make this a great experience for me - and assured me that she is looking out for me! Cheers to our success!

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    Staff

    Reviewed Sept. 28, 2020

    I have thoroughly enjoyed working with Obed. He has remained communicative throughout the process and recently did a wonderful job setting me up on a date. He takes the time to understand what you're looking for in a partner without passing judgment and doesn't try to push matches on you that are outside of your preferences. I am so glad to have made the investment in this service!

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    Rates

    Reviewed Sept. 28, 2020

    I was pleasantly surprised with my date with Miriam. She was a genuinely lovely woman both on the outside and inside. I am sad she did not share many of my interests but she was a wonderful woman to meet nonetheless. I wish that there were more who share my interests as that is what I wish to talk about mostly. I have made plans to meet her again so we shall see.

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    Reviewed Sept. 27, 2020

    My first date was with Michelle. I found her to be a very attractive woman and enjoyed our conversations. We had a great lunch at Bristol Seafood. We realized we were not a match. But that did not stop us from having a good time.

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    Brian increased rating by 3 stars.
    Customer ServicePunctuality & SpeedRatesTransparencyTimeliness
    After a positive interaction with It's Just Lunch, Brian increased their star rating on Oct. 1, 2020.

    Updated review: Oct. 1, 2020

    Update: Amy reached out today and we had a thoughtful discussion about the issues I experienced and she found another potential match for me. She apologized for the bad experience I had and clarified that It’s Just Lunch does not pay people to go on dates with other people. She also made clear that my experience with Taryn is not the norm and that usually if the date goes well, both parties usually discuss and decide to put the membership on hold and see how things go. As a result, we were able to work things out. Thank you very much Amy.

    Original Review: Sept. 24, 2020

    My previous review had given the matchmaker, Amy a five star review and had stated that she excelled at matching me with someone that was my type. This review is an update to the previous one. The website would not allow me to modify my previous review. After the date on 08/21/2020 with “Taryn” went well that day, she became unresponsive within a week. I would send a message only once a week to her to ask how she was doing only for her to never respond back. After this bad matching experience, I had tried to reach out to Amy since she had told me to keep her informed about how things were going. I sent her an email on 09/08/2020 and told her that I was reaching out to give her an update about how things were going and for her to give me a call when she could. I followed up with a few phone calls and voicemails throughout the week only to receive no response from her.

    The following Monday, I forwarded the original email I had sent the previous week and told Amy what had transpired since we had last talk regarding the match. Her response was as follows: “Brian, Thank you for the update! I am so sorry to hear that you have not connected with Taryn. I am going to make your account active again and will work on your next match. I will be in touch with you soon to present. Warmly, Amy”

    As a dating coach/matchmaker, one would think that they would reach to the other party and see what was going on or communicated where a person went wrong so they can be a better person to date. I had tried to ask Amy for advice about the matter after receiving her response only to get promptly ignored. Overall, it seems pretty clear that this company operates a dating shell game where they hire people to go on dates with with “clients” only for them to disappear after giving their phone number out to feign interest. In addition, matchmakers/dating coaches are highly unresponsive and fail to provide a genuine service. Please save your money and do not make the same mistake I did.

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    Customer Service

    Reviewed Sept. 23, 2020

    Obed is my matchmaker who continues to work in finding a match for me. He always follows up with me after a first meeting with a match. As a client of Obed, he is determined to find that perfect match for me.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2020

    The purpose of this email is to express my gratitude for the energy and enthusiasm with which Jake has helped me in my search to find a life's partner. He has been proactive and demonstrated the highest level of professionalism. I am very appreciative of his efforts on my behalf and will recommend IJL to friends as a result of Jake's good work.

    Sincerely,

    Jeff **

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    Customer ServiceFollow-Through

    Reviewed Sept. 22, 2020

    I haven't been with It's Just Lunch for very long, but have had a great experience! I've met great people, and it has been very comfortable and easy. My matchmaker, Udonna, is great and took time to discover my likes/dislikes. Follow up and follow through has been perfect.

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    Staff

    Reviewed Sept. 17, 2020

    My match maker Jake set up three dates for me. 1st was all right, second was spot on, no need for number 3, so cancelled it. Number 2 and I had a 3 hour dinner and Then a 5 hour lunch the following day. We have a lot in common and think we may have a relationship possibility. We will meet next Thursday and Friday To see what our possibilities are and next steps will be. Jake did a fantastic job for us.

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    Customer ServiceStaff

    Reviewed Sept. 16, 2020

    A big high five and kudos to Debbie. She is amazing and does an excellent job setting me up on dates, follow up, friendliness and more. I am Very please with your service and especially Debbie. Also she knows my type and is able to set me up with women that meet my preferences.

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    Reviewed Sept. 16, 2020

    Overall good service although prefer more frequent contact. Debbie has been terrific and is very accommodating. The only downside was one of the date venues was actually not open so we had to go somewhere else but made for a nice story. Debbie is great.

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    Staff

    Reviewed Sept. 15, 2020

    My consultant was friendly and helpful. Her matches so far have been appropriate and I have enjoyed the experience. I have liked the people I have been matched with and will continue working with the team at It's Just Lunch.

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    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2020

    Debbie is open and good at guiding me through the process of how It’s Just Lunch works. She has listened to and addressed an issue with scheduling. I have just started with the company but anticipate that she will continue to be a great source of help.

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    Customer Service

    Reviewed Sept. 13, 2020

    I am happy with the services that Vanessa has offered. She patiently listens to my concerns when I call her, and she has set me up with a great in-person date recently at a nice restaurant here in Albany. While this date didn't work out, I loved the date itself, and I hope I get more like it. Vanessa is good at what she does, and she is the type of matchmaker who will deliver what IJL promises its clients.

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    Reviewed Sept. 11, 2020

    Debbie with IJL has been great. I feel confident in her ability to match me with good prospects. She listens carefully to gather even more intel to make each date closer to the Mr. Right I seek. Highly recommend the IJL approach vs. online sites.

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    TechPunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 6, 2020

    The positive reviews are obviously fake. As of March 2020, IJL doesn't provide physical dates anymore. CEO Melissa Brown informed us that going forward they're only offering virtual matches only. This is still in effect now that we're in September. So how can so many reviewers claim receiving good services and matches recently? Ridiculous.

    $4000 dollar and 8 months later, there's only one mediocre date, and 2 other profiles which were grossly outside of my dating criteria, even according to the contract we signed. There's no refund clause in their contract, and there's no guaranteed service. Contract is rendered null and void after a maximum 3 years limit. Meaning that if somehow they're able to stall you for 36 months, you're out of luck, so best sue before that deadline comes.

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    It's Just Lunch
    Response from It's Just Lunch

    We regret to learn the consumer has not enjoyed their experience as this is not the norm with IJL and Client satisfaction is of the upmost importance. Please note, that IJL has not stopped offering in-person dates. Our clients are out and dating and meeting each other Face to Face. We are offering an alternative to our clients if they are not comfortable going out in person to attend a date we arrange for them virtually, however, we are still offering in-person dates in all of our It's Just Lunch locations. Thank you.

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    Customer ServicePunctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed Aug. 31, 2020

    I have signed up for IJL now for over one year. In that one year, I have been on 5 dates. None have worked out, often times I find myself settling because they are so bad at sending me actual dates. Also to note, if they send you a picture and you say no, it still counts as a date (And they are quick to remind you of this). Since the service does says it will give you 24 dates over a 1 year period we are well behind average. The company offers a plan for a refund, it is long arduous and requires sending certified mail. However they never respond got your certified mail you send them. Perhaps they are better in other markets than where I live, but that should be explained to me when I pay ** for the Diamond service. I frequently tell other people how bad the site is when they are considering. It has been an utterly awful experience from start to finish.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2020

    AmyJ has always been professional & prompt in responding to any of my needs. She listens well & informs me of any IJL rules & conditions for my benefit. She’s always excited to talk to me. I’m glad to have her.

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    Reviewed Aug. 24, 2020

    Vanessa was attentive and listened to me. Online dating was a disaster and this is turning out rather well. Met a woman that appears to be compatible with me. The two of us have communicated regularly and taking our time. Thanks.

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    Reviewed Aug. 21, 2020

    I’m so pleased with Obed’s ability to pick a match for me that most resembled what I asked for! This is my first match that I consider was up to par with what I envisioned IJL! can accomplish for me! Keep up the good work Obed, you have a great skill!

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    Customer ServiceSales & Marketing

    Reviewed Aug. 19, 2020

    IJL is a scam. PLEASE DON'T WASTE YOUR MONEY! They overcharge and grossly underdeliver. Matchmakers are a bunch of air heads who are awful at their jobs. I've had to follow up with them numerous times. IJL simply DOES NOT have a big and attractive client base but they'll make you think they do. I have never had a worse client service experience.

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    Staff

    Reviewed Aug. 18, 2020

    Right out of the gate Sheri nailed me and what is important to me! She is a great listener and seeks to understand what matters to me. This program is a game changer for me and I know will help me find my soulmate.

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    Staff

    Reviewed Aug. 17, 2020

    I'm new to IJL but have had a positive experience thanks to my matchmaker, Obed. With eight years at IJL, he's experienced and professional. But, more than that, he is patient and empathetic... he makes me feel heard and valued. I am confident that he is invested in finding a perfect match for me.

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    Customer ServiceTechSales & Marketing

    Reviewed Aug. 16, 2020

    First, the contract never was sent... Had to request a PDF. In two months IJL sent three matches that didn’t respond. They said? Requested Zoom meeting after sendings two no shows? A BIG scam, DON’T PAY.

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    Reviewed Aug. 7, 2020

    My Matchmaker Obed is really doing a great job listening to my needs and wants, when it comes to finding my match! I appreciate having him in my corner while I go through this process! So far I am happy with the experience, but it is definitely a learning process for me!

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    Customer ServiceStaff

    Reviewed Aug. 5, 2020

    I have thoroughly enjoyed working with Debbie over the past couple of months. She's very responsive anytime I call or email her. I feel that she has a good handle on the things I'm looking for in a match and has made every effort to meet these criteria.

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    Staff

    Reviewed Aug. 5, 2020

    Debbie seems a kind soul, and that she feels for her clients. My first date was good, though not a match, we had a lot in common, more than she could have known. Good experience. I would recommend IJL because as I told her, it's like I'm buying myself 12 little gifts / social experiments!

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    Staff

    Reviewed Aug. 3, 2020

    She really understands what I am looking for after only one conversation. I’ve been searching for someone who puts faith and family first, and is a business owner. She nailed it. I am even more excited about this dating journey after seeing her first choice for me.

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    Sales & MarketingRefunds & Payouts

    Reviewed Aug. 2, 2020

    Nightmare, scam, google them before you pay for the service. Many suspect matches are boyfriends or spouses. They will keep your money and not refund. These reviews are probably left by them. Please do not use them.

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    Reviewed July 31, 2020

    Met my date at a cute restaurant. At a beautiful location. He was well groomed. You could tell he takes pride in his appearance. He was financially stable. He was Talkative. I felt very comfortable right away. And we both had a wonderful time.

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    Customer Service

    Reviewed July 29, 2020

    It's been a pleasant experience so far. I've had 3 virtual zoom 'dates'. I've been happy with my exchanges both IJL team members assigned to me so far. Although I don't have anything to compare the experience to. And I am not sure how big the database is, And it is a challenge to operate with Covid. One thing that needs improvement is the phone system IJL uses. It's poor Quality.

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    Staff

    Reviewed July 28, 2020

    It has be a pleasure to work with Marisol! She has been incredibly proactive & professional; completely different from my previous IJL associate. Thank you Marisol. My virtual date with John was very nice, I look forward to speaking with him again and other gentlemen you think may be a good match.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 28, 2020

    When I first joined in May I was excited about this opportunity. The first person who was helping me set up two Zooms, Neither worked properly and she never got back to me, I was not pleased with the service and had considered asking for a refund as two months went by with only one successful Zoom. Then Lisa became my assistant. She has set me up on a successful Zoom and is working hard to continue to set me up on virtual dates until the time where I can meet someone in person will work. I have been pleased with the match Lisa made and feel she is working for me. I am hoping this level of service continues.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 24, 2020

    Marisol is amazing. She is always cheerful and professional. She makes sure that she follows up and is in touch constantly, most importantly she listens. I also appreciate her speed and responsiveness. I really appreciate working with her, she always keeps her word.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaffTimeliness

    Reviewed July 23, 2020

    IJL lures you in with the initial sales pitch but it gets worse from there.

    1. They advertise on their website (#2) that "Our matchmakers are committed to knowing their clients, not just on paper, but on a true human level thanks to our regular interaction and communication with you." This is false. My matchmaker never made an attempt to contact me unless I contacted him. And when I did, he acted like I was inconveniencing him.

    2. My first recommended date's photo was sent to me. Initially I agreed but the more I looked at the photo that night, even though his face was distorted, the background was a place I recognized from 5 years ago and is now known to be a place for swingers. I lost sleep over this and immediately called my matchmaker the next day to tell him I did not want to go on the date due to the circumstances above. He persisted that I go and give it a shot. This particular gentlemen was nothing that I was looking for or had something in common with.

    3. Is their gig to get their longest clients out on dates first? Do they work you up so you feel like you are getting closer and closer to what you are looking for? Clearly, in my case, it was; felt like a pyramid scam.

    4. Due to my experience I requested a refund as I was not happy with their services and false advertising. My request was not granted and after speaking with their Vice President, whom by the way spoke to me as though I was a child and had no experience in dating, the issue was still not resolved. At first she said I need to take into consideration that this is 'just lunch' and not a dating service. Later in the conversation she said, "It was a dating service and who cares that the first person didn't work out, move onto the next."

    5. The minute I told my matchmaker I didn't feel safe going on a date with this gentlemen, his response should have been 'well I don't want you to feel unsafe so let's move on to the next option.'

    I would never recommend IJL to anyone.

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    Staff

    Reviewed July 23, 2020

    Jen M has restored my faith in It's Just Lunch Matchmaker service. She just matched me with a terrific man and I'm really pleased. Jennifer takes her job very seriously, she's exuberant and has such a nice way about her. She genuinely cares about trying to match me with a really great guy which I so appreciate in her. I think she is fabulous at her job and It's Just Lunch is lucky to have her!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 22, 2020

    I joined IJL because I recently turned 70 and knew it was time to get serious about finding a relationship. A friend of a friend of mine met her soulmate, whom she married, through IJL and I thought that was a great recommendation. My salesperson (Robyn) was great: very friendly and engaging and helped me through the process of getting started. Although my first matchmaker and I were not a good match, I was then connected with Alma, who is wonderful! (And, I truly appreciate that IJL is very receptive to ensuring that you and your matchmaker are a good fit!)

    Alma and I have spoken on several occasions and she is really getting to know me and what I'm looking for in a relationship. She is understanding, non-judgmental, easy to talk to, and most of importantly, a very good listener! She truly hears me when I tell her what is important to me, both in what I want and in what I don't. Although we are in the midst of a pandemic, I am very excited about the virtual dating option. I'm dating in the Philadelphia market but with virtual dating I have expanded into the New York City area.

    I had my first virtual date last weekend and Alma was spot on! She had eliminated several possibilities as she believed they would not be good matches for me. But the match she sent to me shows that she knows me and who I'm looking for. He and I had a lovely first conversation, connected on several levels, exchanged contact info, and are hoping to meet soon, in a safe environment, observing all social distancing protocol. So, we'll see. Thank you, IJL! Thank you, Alma!

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    StaffFollow-Through

    Reviewed July 21, 2020

    I was very disappointed with my experience and services provided through IJL until I moved to Pittsburgh. My new matchmaker is Alma-G. She is attentive with excellent attention to detail, and follow through. She is excellent and I am glad I stayed with IJL.

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    Staff

    Reviewed July 20, 2020

    Dating in Miami maybe a lost cause but IJL does what they can to help you out. The service is very professional, cordial and respectful. Generally the matches are of higher quality than dating apps but not always what one is looking for.

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    Staff

    Reviewed July 18, 2020

    Debbie is the best!!! The only thing that outmatches her heart is her fearlessness and genuine desire to help her clients meet their ideal match. I am so grateful for Debbie and excited to have her in my corner! :)

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    Customer ServicePunctuality & Speed

    Reviewed July 16, 2020

    Jake S. is awesome. He is a "go getter", he calls me every week, and he's always excited to talk to me. He wants to line up dates quickly, and move on to the next when it doesn't work. He loves that I am open-minded, and I think that's why he thinks of me when he's looking for matches. Also, he doesn't waste time on "scheduling for two weeks out", he will schedule something that week if it works out. Love his "let's get after it" attitude.

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    Reviewed July 15, 2020

    Marisol has been great to work with! She is listening to my feedback and ensuring she does everything she can to meet my needs for matches. She is very candid with me which I love. In a short amount of time has set up some matches and I feel like a priority. Great person to have on your team!!!

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed July 15, 2020

    I wanted to say so far I have had a great experience with IJL. Sheri set me up on my first date, immediately called the next day for my feedback and is working on my next match. I feel like I am in great hands with her! Can't wait to see who she has as my next match.

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    Customer ServiceStaff

    Reviewed July 14, 2020

    Jen has an excellent phone presence and so I felt comfortable talking with her from the start. She has arranged 2 dates so far (she picked up my case from another matchmaker who arranged 1 date); of the 3 dates arranged only 1 that Jen set has come to fruition; but I really enjoyed the meeting and look forward to more encounters in the near future. Thank you Jen!! And all the support staff.

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    Customer Service

    Reviewed July 14, 2020

    Obed has been wonderful. He is hard at work looking for my perfect match. He listens to me and has responded accordingly. The city I live in has very definite demographic and Obed has been very attentive to my description and why finding the right person within my demographic is important. I have every faith he will find the right guy for me. Thanks Obed!

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    Staff

    Reviewed July 14, 2020

    Debbie has been attentive and responsive. She just set me up with a person that was a great match for me and we had a fun time on our date. I really appreciate her thoughtfulness with the IJL matches she has provided. The restaurant was a great choice as well!

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    Customer ServicePunctuality & Speed

    Reviewed July 14, 2020

    My experience with Sheri has been that she is a really good listener. She also persistent! Have appreciated my experience with her to date. She is quick to respond to my questions or concerns. I also loved the way she swooped in to solve a tech issue on my last virtual meeting!

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    Rates

    Reviewed July 14, 2020

    My experience has been good. I feel like with each match that I have had. It seem as if they are a better matches we have more similar interests. I would have to say that Jennifer has taken the time to seek out better matches for me.

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    Staff

    Reviewed July 14, 2020

    Everyone on the It's Just Lunch team has been friendly and awesome to work with. I love Monique's upbeat personality and her genuine willingness to help me find a partner. It's Just Lunch provides personalized advice to help you find a strong match. Would definitely recommend to a friend.

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    Customer ServiceStaff

    Reviewed July 14, 2020

    I’ve been with IJL for only a couple of months. I can say Debbie has paid attention to details and already done some great matches. I am loving working with her. She’s amazing. She came highly recommended and I love hearing from her.

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    Reviewed July 13, 2020

    Jennifer has made all the difference. She has taken the time to find me matches she knows will meet my criteria while being open minded and supportive. She has changed the whole experience for me and I am so excited for the future.

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    Reviewed July 13, 2020

    I’ve been very impressed with how Samantha has taken on my account, she took the time to learn who I am, and has made great suggestions who might be a good connection for me. If everyone was like her or you could clone her, the % of happy clients would go through the roof. Thank you IJL.

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    Staff

    Reviewed July 13, 2020

    Obed has been very helpful and nice about the process. It has been a difficult time to try and find someone to be with and I appreciate his understanding in my answers to help find someone. I hope to have a successful ending to this process.

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    Customer ServicePunctuality & Speed

    Reviewed July 10, 2020

    A few weeks ago Tameka had called and recommended a match that was not in my provisions. As I was a bit wary she had already knew as to why the provisions were there and assured me this date was not the case and I would not be disappointed. I went on the date last night and was very pleasantly surprised. Everything she told me on the phone was true. And we have scheduled a 2nd date already next week.:) Tameka does her research and really invests in IJL and her clients.

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    Staff

    Reviewed July 10, 2020

    Tameka is such a pleasure to talk to. She's always friendly and I really enjoy talking to her. I am really glad I signed up for this because of Tameka. Thank you Tameka for all your hard work. I look forward to our next conversation.

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    Staff

    Reviewed July 9, 2020

    My matchmaker is very friendly, shows caring to the client. I have enjoyed working with her. She answered well all of my questions. I am satisfied with your service. My recent date went well. I had a chance to get to know my match very much in within couple of hours.

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    StaffHonesty & Transparency

    Reviewed July 8, 2020

    I think Jen has been very thorough and honest with her matching effort. She takes the time to speak with clients and really zero in on who she feels, based on her experience, would be a good match. Experience is paramount to success in matchmaking. She is always upbeat and courteous. Great job!!!

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    Reviewed July 8, 2020

    I have greatly enjoyed with Alma and the other IJL matchmakers. I just started my hopefully not-so-long journey with IJL but I feel extremely supported and hopeful that this could work. This is really difficult time to date and meet people so I really appreciate the opportunity that IJL offers.

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    Punctuality & SpeedStaff

    Reviewed July 7, 2020

    I thought the staff and matches were wonderful. The women were attractive and intelligent. Responsive, respectful of my schedule, polite, and professional. It is a pleasure to work with them. It is much easier than using apps and texting. Direct contact with people remains an essential part of dating and it always will.

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    Staff

    Reviewed July 6, 2020

    My matchmaker is a great listener and had great insight to what I am looking for. She is so responsive and fun to go through this process with. I have gone on two virtual dates and met quality people so far and people who I am proud to know. Thanks for having this for people who are scared to put themselves out there!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 6, 2020

    I regret paying as much as I did. I was not impressed by the six dates I went on in a month and a half. Yes, I could have given it more time but I put my account on hold (a $30/mo. charge to do so) and after much better meet ups with online dating I decided to cancel my IJL membership three months later. I suspect there isn't a good inventory of men for them to work within the MKE area, and I do not believe they reach out to members on hold status should a suitable match arise. When my membership was on hold I would have gladly changed my status and paid the extra rate/mo if they called me and said "we found a great match for you". It seems like once you join you become a statistic; I didn't find there was any bit of a personalized experience as one would expect with this kind of service. Therefore I found the "matchmaking" advantages as a gimmick.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 5, 2020

    I joined IJL early this year, the initial survey they do to get to know you is really detailed and thorough to help them understand who you are and what you are looking for. Their calls their work and setting up the whole date and giving you tips and asking for feedback after each date makes the experience fun and enjoyable! When COVID19 hit, they called and suggested that I put my account on hold so I won't lose time or dates and ensure the safety of their clients, that shows they have my best interest in mind!

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    Staff

    Reviewed July 4, 2020

    I have found the service to be thoughtful and comprehensive. Debbie has been timely and responsive in her actions and suggestions. My encounters have been with kind and respectful individuals who I have been very happy to get to know better. I am looking forward to my next encounter.

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    Reviewed July 2, 2020

    Obed did a great job matching me with a date where we had a lot of things in common. Obed asked the right questions to pinpoint what exactly I would like. Not sure what the future holds but I will continue to use It's Just Lunch for the next year.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 2, 2020

    Obed was very courtesy and helpful in arranging the date. The response time and all questions were very quick. Appreciate the effort on helping me secure a good match. Enjoyed the conversation. We shared personal experiences and familiar with some people that we both knew. Planning getting together again sometime in the future. John.

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    Customer ServiceStaff

    Reviewed July 2, 2020

    My first date was very pleasant (even in the midst of a pandemic). The whole experience was made better by Jen M. who helped me through looking at matches, listening while I talked through my decision and following up before and after the date.

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    Reviewed July 1, 2020

    It was my first experience IJL and everything went well. The reservations were perfect and the meeting place was great. The date was easy because we both knew the conditions and there didn't seem to be any awkward moments. I'm excited to continue meeting new people.

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    Reviewed June 29, 2020

    I had such a great date with Stephen. We talked for 4 hours of very easy, fluid conversation with no awkward gaps. Then we looked around and the restaurant had cleared out. It was closed. Thanks to my matchmaker Jennifer M. For matching me up with him. Jenn M does her job well. Looking forward to my next date.

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    Customer ServiceRates

    Reviewed June 29, 2020

    This was a pleasant surprise when I met Eric. Felt like we were truly "paired" together as your organization kept are interests in mind. BTW ... we are having a second date this coming Friday. Thank you Jen. I have only two requests ... wish we had a better phone line each time we talk live. As well, if I need to do another new date, truly want it closer to be closer to where I live in New Smyrna Beach. Thank you, Anne

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    Punctuality & Speed

    Reviewed June 29, 2020

    Jennifer, has been great and prompt. I feel she has done a great job at matching me with someone that has real potential. I can't wait to see how things work out! I hope that this great level of service continues!!!

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    RatesTransparency

    Reviewed June 26, 2020

    My experience with IJL has been great. They have listened to what are my interests, and have been looking to find dates. During these Covid times Jen has reached out with updates. Great experience all the way around. :)

    Thanks

    Dee

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 25, 2020

    Chuck and I had a virtual meeting on 6/17. We exchanged phone numbers, he texted 3 days later - wanted to meet. We met at a local restaurant for a drink. It was a nice conversation - however, at this time, I will pass on meeting him again. There was no physical attraction, a nice man. Our personalities are different. I'm very outgoing due to my sales background. He came across as quite conservative and laid back, not my nature!

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    Staff

    Reviewed June 23, 2020

    Virtual Meeting w/ Chuck. Very pleased how IJL reacted to Covid Virus. Alma was very helpful in communicating information as to the new option to meet. I felt our match went well, we are going to have coffee soon. It might not be a “love connection”, yet I’m confident that IJL will come through!

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    Staff

    Reviewed June 18, 2020

    I’m having a wonderful experience working with Debbie H. The match making she set up for my 1st date was everything I asked for. I was blown away with how perfect she matched us up. Look forward to my next talk with Debbie H. Very happy and overly satisfied customer. Amazing skills!!!!

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    Staff

    Reviewed June 18, 2020

    I had become disenchanted with dating sites & almost felt like giving up. I joined It's Just Lunch & Debbie was assigned to me as my dating coordinator. She got me excited & said I would be easy to find someone special for me. I went on a date with Tricia last night & my hope was renewed. Debbie did a job above & beyond my expectations. The date was very much a success from my point of view. I’m not sure what Tricia thought but I would very much like to see her again & get to know her better. Debbie Rocks!!!

    I was a member of IJL previously in Dallas & I was disappointed. They only set me up with one person I was compatible with or was within my physical expectations. The lady who convinced me to give it another try & said the program had changed. She was right. She said Debbie was experienced & would find women that I would be compatible with & find attractive. I was not disappointed. I have gotten revitalized & I am encouraged & have a great of fresh air & excited to be on this journey guided by Debbie. Thanks Debbie!!!!

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    Staff

    Reviewed June 15, 2020

    Alma helped me created my best match since I join the IJL. She has just took over my file since social isolation. This is my first match through Alma. She is very in tune and sensible to whom I am looking for and best fit for me. I will certainly share my experience with others if, Alma is my matchmaker from now on. I have many single friends in my Tennis team who don't have time to seeking for themself.

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    Reviewed June 10, 2020

    I joined IJL because I wasn't happy with online dating. I liked that they took on the legwork of finding quality matches for you. A bonus was not having to put your information on the internet. Jennifer has been a wonderful matchmaker! She has listened to what I'm looking for and paired me with some great guys.

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    Customer ServiceContract & TermsCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed June 9, 2020

    First contact was a long "interview" process. I felt maybe I had missed something in my own search. I impulsively decided to sign up. I was told **. When they went to run my credit card through none of them would work. I quickly calculated in my head ** times 12 at **. All my cards had more than enough to cover that. I used one that did not have a limit. That one went through for **. One day later another charge for ** went through, then they called me and asked if I would be willing to expand my search area for a ** discount. I said expand to where, they responded Phoenix, (I live in Tucson). I agreed. I received a discount for **.

    Then they immediately had a match right here in Tucson. Asked if I would meet the match. I agreed. Never heard back. Then the COVID hit and they suspended with an exception of video "date". They called me I agreed to that. I lost track of the time and one day received a call from another representative. This was now matchmaker number 3. I was presented with a "match". I was told she would be willing to relocate, had certain activities in common. Not even close, the "match" said she had no intention of relocating, was retired wanted to travel frequently, didn't enjoy any of the activities that I did. And here's the clincher...she was in Bend, Oregon!!! Really??? What happened to the expanded area limited to Phoenix, AZ. I asked them to keep 1/2 the money charged and refund me the other 1/2. They offered me **. I rejected that. Anyway, if you sign up be CAREFUL. They are totally a scam!

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    Reviewed June 9, 2020

    I had a nice conversation with Paula. We spoke for about 30 minutes. Jen did a nice job of setting up. We may consider meeting halfway to meet some weekend in the future. We both like to golf. She has a nice personality.

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    Punctuality & SpeedStaff

    Reviewed June 9, 2020

    Sometimes we all need help in one category or another. The saying, “strength in numbers,” is a fact in this case. With love being such a powerful energy source, if not the most can be a bit intimidating. It’s not a bad idea to have extra hands. Especially after recent years of adding in poor judgement in those younger years that only made a terrible recipe of doubt to follow in those current years of the very thought of companionship. Ever.

    Life goes on and sometime later I had the privilege of watching one of the most beautiful forms of a loving relationship I’ve ever witnessed. When inquiring about her story she didn’t hesitate to talk about IJL! Being skeptical I remained watchful. A short time later I’m skimming through a Delta SkyMile magazine only to read an article about IJL. A sign maybe? Finally, years later, I reach out to IJL out of pure curiosity, an open mind, and here I am today. I can not shout loud enough to the rooftops of my matchmaker Alma G! It takes a special kind of person to be a matchmaker. Alma is that special person! She is the very BEST!

    Sincerely Grateful,

    April B

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 9, 2020

    Alma, my matchmaker, did a wonderful job matching me. She is conscientious, enthusiastic and effective. She responds quickly to calls and emails and does her job with great aplomb. I recommend her highly. She is excellent- a consummate professional. I enjoy working with her very much.

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    Staff

    Reviewed June 5, 2020

    This has been a very disappointing year with IJL, as I have been on only one date in 12 months. With that said, my experience with Alma has given me hope that this could turn-around. I want to continue with her as my match-maker and would encourage IJL study her handling of clients as an example of professionalism in this complicated field.

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    Staff

    Reviewed June 5, 2020

    Alma has been wonderful to work with. She is a really great listener and always available when I have any questions. She is extremely patient and has done a tremendous job in matching. I would highly recommend It’s Just Lunch and especially the opportunity to work with Alma!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 2, 2020

    Signing up in January was great! It was easy and felt genuine that they had my best interest at heart. First date was in February and he wasn't a correct match. Although he was very handsome, he had a child and didn't want more. For me, that was a HUGE deal breaker. However, I learned so much about myself and how to start dating again that I took it as a positive, learning experience. During our date he told me that after 7 months IJL called him and presented them with me. I kept that information in the back of my mind and thought that I hope this didn't happen to me. I did express this information to my matchmaker. About a month later, I reached out to my matchmaker because I didn't hear anything, she indicated that "we were still working on matching you!"

    Since COVID-19, IJL offered virtual dating in March/ April. Great idea, although, I have not heard from them! After expressing my concerns to them about being unhappy with their services and I was assigned a new matchmaker in May and even expanded my search pool to a different state. It's June 1, no virtual meetings and no additional date since Feb. I am highly discouraged and can't confidently recommend their services. The reviews are mixed and I took a shot. It's expensive and disappointing. Proceed with caution. I don't think that I am terrible person or hard person to match with. I wanted professional support and have not received it.

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    Customer Service

    Reviewed June 1, 2020

    I had a virtual date with my match in lieu of a physical meet. It was a creative way to overcome the pandemic. Alma clearly listened to my story and matched me with a man that met my expectations. We have spoken on the phone since and fingers crossed meet when we are able.

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    Staff

    Reviewed May 29, 2020

    I am new to It's Just Lunch. My personal matchmaker (Debbie) has been very helpful with the whole process. Not only that, but she has been trying to get to know me better even in the short time that I’ve been talking to her, so that she can find a good match for me personally. So far I’m having a wonderful experience with IJL. Thank you!

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    Customer ServiceStaff

    Reviewed May 28, 2020

    Never used a dating service before this one so I can’t compare, but I’ve had multiple conversations about helping with the search process from my agent and have had generally positive experiences on dates so far. During the socially limiting period of the quarantine and shutdowns, they started virtual meetings that have so far been pleasant and IJL solicited feedback after each one and my agent called me the following day after each one as well.

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    Honesty & Transparency

    Reviewed May 23, 2020

    While I am still new to IJL, thus far I have found Alma to be sincere and thoughtful and a pleasure to work with. She is a good listener and provides honest, constructive feedback. This is a difficult time to be dating, something which is already challenging for someone in a healthcare profession, such as myself. However, I have been pleasantly surprised with the genuine nature of the people I have had the chance to interact with and am hopeful that the experience will only continue to be more enjoyable as each date progresses and I am able to refine my preferences and discuss with Alma more. Thanks for all you do!

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    Rates

    Reviewed May 21, 2020

    Debbie found me a very interesting and intelligent gentleman with a good sense of humor for a PVI date. I really didn't expect to be so lucky! We have been in touch for about 2 weeks, now using WhatsApp. We hope to meet in person next week. You'll never know unless you try. Thank you Debbie for your encouragement and efforts to make this possible.

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    Reviewed May 21, 2020

    Sheri was spot-on with my first match. Although I was not necessarily physically attracted to him, everything I heard him say made me think he was exactly what I was looking for. After our Zoom date, we will be meeting up in person. If there is chemistry there, I will have found a perfect match on the first try!

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    Punctuality & SpeedStaffFollow-Through

    Reviewed May 20, 2020

    I love working with Debbie as my matchmaker! She paid attention to what I was looking for in a match and waited for just the right man to introduce me to. I was nervous about doing the virtual introduction, but Debbie guided me through the process and it was wonderful. Debbie follows through on what she says and that means a lot to me. Thank you Debbie for all of your hard work. Sharon N.

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    Rates

    Reviewed May 20, 2020

    Debbie made a zoom conversation with a delightful charming interesting man. I definitely recommend your services to my friends. We are planning another conversation real soon. Debbie is doing a great job for me. I am very impressed with your services and the accuracy of all the information given to me.

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    Customer ServiceStaff

    Reviewed May 20, 2020

    I've been an IJL member for several months. I joined because I had a great experience 10 years ago when I lived in Omaha, NE. I think IJL is really the only way to go when looking for a partner. Forget Match.com, etc. I tried it and my friends have tried it - it doesn't work. Debbie has worked hard to find matches for me. The women I've met have been the best - smart, witty, educated, well-spoken - absolutely with no exceptions. A personal matchmaker and, in particular, Debbie, gets results. I think it's a matter of continuing to try and not giving up. Debbie kept trying and, as an example, just found a great lady and we clicked immediately - we have so much in common and she is so sweet. We exchanged information. I called Debbie right away and thanked her and told her that she deserves to be employee of the year. David G.

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    Rates

    Reviewed May 19, 2020

    I began my IJL experience extremely disheartened because I was matched with a few matchmakers who weren't a good fit for me and didn't get what I was looking for or seem invested in me finding love, but that all changed when I was transferred to Sheri. She's like the best friend you wish you had in that she gets to know you and what you're looking for and peps you up and is also realistic with you. She's been extremely communicative and committed and has matched me twice so far, both with guys who fit my specifications and were really fun to talk to. It's been a little weird because I signed up prior to COVID and am now doing virtual dating but she has been working just as hard and I'm confident that, with her as my wingwoman, I'll find love in no time.

    I gave my overall rating as a 4 because prior to getting matched with Sheri, I'd have given IJL a 2. It was rough! But she's exceptional - 10 stars out of 5 - and has made it all worthwhile. I would say, if you sign up with the company, find out who you'll be working with and see if you can have a say in who your matchmaker is because Sheri is the best and I know without her I'd still be discouraged and wouldn't be making progress. Good luck in your dating search!

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    Reviewed May 15, 2020

    The first time it was pretty bad, with my dates cancelling at the last minute. The second time it was a little better, but the girls were not what I wanted. Now it is a little better as Udonna knows my likes and dislikes. And with this virtual dating, it’s giving me a better idea of what I really would like in a life partner as I have unlimited virtual dates as opposed to just 3 in person dates. Especially good in the time of COVID.

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    Rates

    Reviewed May 14, 2020

    I could be happier. Robyn was the great initiator! Udonna is a great communicator, splendid listener, and deeply interested in my comments and wishes. So glad she is leading the way. Exceeded expectations - Yes! Well, the system says give us more! A few words can say much. Could not be more pleased!

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    Reviewed May 9, 2020

    My consultant Debbie has been so supportive throughout the process. She's great about listening to my concerns. So far it's been a great experience and way better than going it alone online. It's nice to know that I'll actually go in dates rather than texting forever.

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    Customer ServiceStaffTimeliness

    Reviewed May 8, 2020

    Well this was my first virtual day and my matchmaker that was chosen for me was UDONNA & She did an absolutely amazing job connecting me with a girl that had the right personality and all the other things I was looking for in a relationship. UDONNA also followed up with me the next day so we can start building the exact profile and characteristics that is the perfect woman that I’m looking for. This was my first virtual date and experience with ‘Its just lunch’ so far so good. I look forward to what is next. UDONNA has been amazing ⭐️ ⭐️ ⭐️⭐️⭐️

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 5, 2020

    My initial phone call to IJL was to make some inquiries only, and get a general feel for the company. That is when I was introduced to Eva **; she immediately made me feel at ease with all of my questions and took the time to explain everything in a very relaxed and professional manner that made me feel there was no pressure. I told her I wasn’t ready to move forward and she reassured me that she would be there whenever I wanted to discuss the matter and there was no need to make the decision until I felt comfortable.

    There were two more phone conversations over the course of the following week; Eva was nothing but patient, understanding, and professional throughout all of my insecure moments. The end result was a signed on. I really don’t think I would have if it wasn’t for Eva’s efforts and understanding. I am now waiting to meet my matchmaker and move forward. Thank you Eva.

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    StaffRates

    Reviewed May 4, 2020

    I have just reactivated my membership with IJL and have had great service with Debbie H - very friendly and effective. Debbie listens and was very eager to find the right date for me. Was very pleased with recent Zoom date. Service from Debbie H was much better than prior rep. Look forward to continued service at this level thus my current rating. Thanks Debbie!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 4, 2020

    This company is a waste of money and they sure waste a whole lot of it (to the tune of $**.) During the recruitment process, they promise you the moon and back, but they simply cannot deliver. They tell you there are so many men that would fit your criteria. They even start talking about the details to get you excited. My recruiter said stuff like “oooo there’s another guy in your area who’s a physician. He fits your criteria to a T!” After I’ve signed up and paid the money, my dating specialist never called me. After about 3 months of waiting, I finally called her and she says “I’m still working on your matches.”

    2 more months after that, she finally introduced me to a man who had none of what I was looking for. When I explained to her that he had none of the criteria I’m looking for, she very rudely explained that I should be more flexible. She added insult to injury when she basically insinuated that beggars can’t be choosers! I do not have a single good thing to say about this company, my recruiter, or my dating specialist.

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    Customer Service

    Reviewed May 1, 2020

    Sheri has a great personality & listened to what I’m looking for, she’s not in a hurry to get off the phone, it seems she wants this client to be comfortable with IJL. As she works towards a successful outcome!! For me so far so good!!! She’s an A+.

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    Staff

    Reviewed April 29, 2020

    I have been working with Amy for the past 8 months, and I have been very pleased with the experience. She has really taken the time to get to know me and the type of match I am looking for. She is very thoughtful and deliberate in her process, and only matches people together where she has a great sense that they will connect. So this can mean that a couple months go by between introductions. But I have come to trust her intuition, and have had 3 great introductions. Overall, she has been an amazing matchmaker.

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    Rates

    Reviewed April 27, 2020

    Amy is enthusiastic and energetic and a wonderful point of positive energy in these depressing times! She has set up two promising video dates with men who closely match my interests. I live in a remote place, I tend to be pessimistic about dating, and she is giving me hope for finding a partner.

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    Staff

    Reviewed April 24, 2020

    Working with Udonna at IJL made me realize that my investigation is well spent. She immediately matched me with my first date the was very exciting. Udonna is such a good Matchmaker understanding and giving us advice on various situations. You have a winner in her!

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    Staff

    Reviewed April 23, 2020

    I just had my first virtual date with IJL and have to say it was really a fun and amazing experience! I want to thank the Toronto match making team for really setting up a quality date with matches that I can really connect with.

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    Staff

    Reviewed April 23, 2020

    Udonna at IJL was amazing. She paid very close attention to my needs and is very observant. Other then making intros to potential mates she also gives excellent advice. Finding a mate is a journey and the process thus far has been very enjoyable working with Udonna. Already have and will recommended her to friends.

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    Staff

    Reviewed April 17, 2020

    I’ve been very fortunate to work with Debbie from It's Just Lunch. She has been attentive and patient with me. She has worked very hard to get as close to what I am looking for in a partner. Debbie took the time to learn a lot about me and who I am.

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    Staff

    Reviewed April 16, 2020

    Sheri is helpful and concerned. She listens to me and provides good advice and encouragement. Unfortunately the current Covid19 circumstances impede her effectiveness in providing the best professional service. I am confident that it is a temporary situation. In the meantime we are working together in providing opportunities to better identify future potential matches.

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    Punctuality & SpeedStaff

    Reviewed April 15, 2020

    I was not contacted by my matchmaker for more than a week after I joined. When I contacted the company, I was assigned to another specialist. She set up a match very quickly, and we met online. She didn't mention that the date lived 200 miles away. I don't think it should be considered a match, if he isn't looking for a LDR. He was nice, and we had a good conversation.

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    Punctuality & Speed

    Reviewed April 15, 2020

    I have been impressed with the level of interaction and quality of matches. I look forward to continuing to work with Debbie. It has been a smooth process using the virtual option too. Can't wait to meet some in person.

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    Staff

    Reviewed April 14, 2020

    Great experience with this new process. I was able to connect with someone who is just like me with so much in common. We were able to chat for about an hour and it was an excellent experience. My matchmaker did an excellent job finding me the right person.

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    Reviewed April 14, 2020

    I enjoyed my first virtual encounter. I was surprised he lived in Oklahoma as I live in Missouri but I am very glad we have made the connection. My "match" is a reader like I am and we were able to make conversation easily. Debbie did a great job connecting us. Thank you, Debbie!

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    Reviewed April 14, 2020

    I am very pleased with IJL! The current situation with the COVID virus has seriously dented the actual lunch possibilities but I feel they are more than making up for it with the virtual dates. Special kudos to my area matchmaker. Interacting with her is as much fun as the dates!???

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    Staff

    Reviewed April 10, 2020

    My experience with IJL so far has been ok. I rejoined the site a couple of months ago and went on my first virtual date a few days back and that went good. The matchmaker that I am working with Sheri has been very helpful and very informative about what I need to do for the time being while the service is going through this transition until things go back to normal.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffValue

    Reviewed April 9, 2020

    FRAUD! FRAUD! FRAUD! Warning! Don't join It's Just Lunch! They are the biggest fraud on this planet. Here is my story. I joined their service in Nov 2019 and sales girl really talked me into this. She convinced to join It's Just Lunch! for a 12 months 24 dates package. They will talk to you very nicely before you join them. Sweet talkers. I am a victim of that. So what they do is they will give you a match maker after you join. I was given a match maker very first day of joining. When I talked to the match maker I came to know Sales girl and match maker don't even match on their thinking, I was like, "Damn I got screwed." I paid already and now I am stuck. It is a lot of money. I paid 4000$.

    Then I called this sales lady and I said, "This is what your matchmaker is saying and you told me something else about your process of picking matches." One more thing they have no online systems, so there is your RED flag. Anyways I said I wanna cancel my services and refund me my money. Sales lady said, "Give me one more chance and I will fix it, I will give another match maker," she again convinced me. This all was communicated through emails, I have all email conversations.

    Then I was given famous match maker Vanessa. Now this match maker will appear only once a month or only when I call her or do a follow up. Anyways I got first match after almost 2 months, Guess what that match person was nowhere close to what I was told about her, I felt like they planted that person, Fraud, another RED flag. Then I called Vanessa and said, "Please don't repeat the same thing, I am looking for someone serious." She said just go out and have fun on dates, I was like what the hell, I can have fun without even joining It's Just Lunch! I wanna meet someone like minded. I am highly educated and I want someone similar. I paid lot of money for this and I want quality dates.

    One more thing 12 months, 24 dates package, that means at least 2 dates per month or more, this was the promise done by sales lady. Vanessa said, "No it is only 1 date per month," I said I don't see that anywhere in the contract. She said it is there in the contract, I said, "Show me where it is, call me, let's do a facetime." Guess what. She was wrong and she never wanted to do facetime. Another Red Flag. I asked Vanessa to give me a call for 5 mins every Friday just to discuss what is going on with my profile and what she did for my potential matches. Guess what. One month passed. She disappeared. Sales lady also disappeared, no longer with It's Just Lunch! RED FLAG! I said this is not what I expected and I want my money back.

    GUYS PLEASE DON'T JOIN It's Just Lunch! DON'T SPEND 4000$. They are not worth it. Once you join they will treat you like trash. I sent an email to It's Just Lunch! CEO, Her name is Melissa Brown, I sent all these details to her, She had her VP's call me and discuss my case, I explained my case and I clearly said I want my money back. As per their contract I am not eligible for refund, well I was also not eligible to get horrible services, who will pay for that? These people don't care about their customers. RED FLAGS all around, please don't join It's Just Lunch! I have all the email communications with me.

    Regards

    Sunil

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    Staff

    Reviewed April 4, 2020

    Sheri has been my matchmaker for a few weeks now and so far it's been a great experience. She's very friendly and truly wants to make sure her clients get the best possible experience. It's Just Lunch has also been proactive during the current coronavirus situation and Sheri made sure that I was aware of the virtual date option so that I wouldn't miss out on potential matches.

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    Reviewed March 27, 2020

    I tried an alternate dating platform in the past. My matchmaker there was an awesome person, but 5 out of 6 dates were complete weirdos. My second date with IJL was a great! My matchmaker listened to what I was looking for and delivered. I’m glad I didn’t let discouragement keep me from trying again.

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    Staff

    Reviewed March 25, 2020

    Amber has done an amazing job! I feel like she heard me and what my needs were met. Thank you for all you do! I met a really special person from your service and I am so grateful and happy with my first and only match. Amber has been professional and easily accessible during this process.

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    Staff

    Reviewed March 22, 2020

    Wanted to give a review on my Matchmaker Monique. She has been wonderful! She was very patient with me because I can be picky, very respectful of my criteria and concerns, very understanding and empathetic of some of the personal circumstances I had come up recently. She’s very good at her job, I believe she’s a wonderful asset to your company. As far as IJL goes, I do wish there were more matches, a larger pool so to speak. That’s not a reflection on Monique in any way. Just my comment about IJL in general as far as enrollments. I don’t have regrets joining, in fact I have recommended you to several of my friends.

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    Reviewed March 21, 2020

    So far I've only been on one date but it's been really good so far. I just hope to find someone that I am truly attracted to. Maybe instead of just showing one potential match show three instead? That way the client has options to choose from...

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    Staff

    Reviewed March 19, 2020

    Obed has been very attentive and detailed 2 finding the perfect match. Pleasure to work with and very responsive! I feel very confident that he puts a lot of thought and effort into the matches he puts together! I highly recommend It's Just Lunch and I am sure that Obed will be the one to me in touch with my true love!

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    StaffRates

    Reviewed March 18, 2020

    “It’s Just Lunch” is a paid matching making service and I’ll be the first to tell you that I wasn’t quite sure what to expect when I signed up. I’ve never used a matching making service before, but I turned to this option after several discouraging experiences with dating apps including Hinge and Bumble. What dating apps don’t tell you is that using them has to become at least a part time job, swiping through endless profiles, hoping to find someone with similar interests, then setting up the date (I guess because I’m a guy and girls don’t feel like they should make dating suggestions), only to be judged and treated like a number or an inconvenience with an arrogant date.

    Upon signing up for “It’s Just Lunch” and paying the fee, I felt like I was listened to and feedback and advice from the matchmakers was always insightful and helpful. I was assigned to Sheri, N executive matchmaker who has been very polite, relaxed, patient and helpful with me as we navigate the personal matchmaking experience together. Trust me when I tell you that paying a matchmaker service to do all “the work” of dating for you, they pick a serious match who’s looking for the exact same things, they set up the first date, AND someone like Sheri willingly offers great coaching and advice if you’re willing to be humble and listen. It’s truly a great experience and I thank Sheri personally and the “It’s Just Lunch” team for taking my concerns and interests seriously and leading me through this new experience.

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    Staff

    Reviewed March 16, 2020

    I have worked with Obed for the last year and have really enjoyed his professionalism in the way he has listened and been able to match me to my dates. He has learned so more about my match requirements and the individual I am seeking to meet. The last date he arranged, I feel was well coordinated considering the impact of the Coronavirus. Thank you Obed for all you have done to someday make my dreams come true! Ron

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    Staff

    Reviewed March 10, 2020

    UDonna at It's Just Lunch has been quite helpful and has been conscientious about staying in touch with me. The employees at the Solid/Liquid restaurant in Boise, Idaho were well-informed about our date and very helpful. The lunch date went as planned without a hitch, and I am quite satisfied with the service It's Just Lunch has provided to date.

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    Reviewed March 9, 2020

    Connie H is the Best!! I have recommended her to two of my friends. She is especially attuned to the needs of her clients, and listens and counsels attentively. Connie was able to think creatively to make a match which was at first blush, unlikely due to geography and a need to relax some other boundaries. She seemed to instinctively think this match would work out; and thus far, she is correct. Truly, I would recommend her above and beyond all others.

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    StaffRates

    Reviewed March 7, 2020

    Thanks to Debbie H for making this process fun! She is an excellent resource. She does an great job coordinating and providing fun, attractive, compatible, and interesting matches. She is very efficient at setting up the IJL dates. She also provides excellent dating tips. LP of Texas

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    StaffRates

    Reviewed March 6, 2020

    Debbie listened carefully to my requests for the kind of man I would be interested in dating. My first date was a huge success; he was interesting and interested...lunch lasted nearly three hours!! The restaurant was a great choice, intimate with a varied and eclectic menu and delicious food.

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    Reviewed March 5, 2020

    I had my first date last night and had a great time. My team made everything very easy and enjoyable! I'm looking forward to meeting more friends. I'm enjoying this experience very much. If nothing else, I'm making new friends!

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    Timeliness

    Reviewed March 4, 2020

    Very happy with the first match that Udonna matched me with. First date went really well and we set up another date before the date was over. The next day I put my account on hold to see where it goes. Thanks.

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    Reviewed March 3, 2020

    I’ve been on 5 dates and Udonna has done exceptionally well in her quest to connect me with a match. Udonna has gotten close on one and the last one was perfect! I think she’s learned more about me with each date and zeroed her accuracy In in my desires.

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    Punctuality & SpeedStaffRates

    Reviewed March 2, 2020

    Finding yourself in the single scene after so many years of not being single, the thought of dating again was overwhelming. Didn't want to use an app or impersonal program. But the desire to have a special companion and the possibility to continue together was a stronger desire. From a recommendation of a friend, I found It's Just Lunch. Katie and Monique were wonderful and personal with all the information and questions answered. No question was too small for them! And then my first match came! A bit nervous but keeping in mind, it's just lunch and conversation between 2 adults. The match was excellent. We had such a lovely afternoon together over brunch - amazing to learn how much we had in common and interests we shared. And a lot of laughter! Three hours later, we said "See ya soon"! Thank you Monique and Katie for getting me started on this journey!

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    Customer ServiceStaff

    Reviewed March 2, 2020

    ** Has been working with me for the last three months. She is very responsive and worked systematically to respond to my feedback and make the dating adventure fun for those who are re entering the dating game. Professionals who have already accomplished the list that naturally bonds younger people are looking for connection. I think this makes a matchmaker's job incredibly challenging. Sheri is doing a great job creating connection with the group of individuals she works.

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    Sales & MarketingPunctuality & SpeedTransparencyFollow-Through

    Reviewed March 2, 2020

    The process to join was pretty seamless and transparent. My matchmaker stayed in touch regularly and I had no issues connecting with her when I needed. She was able to find quality matches for me relatively quickly. I was very impressed by the quality of the candidates I was set up with. The service was exactly as advertised.

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    Staff

    Reviewed Feb. 29, 2020

    Sheri did such a great job matching me with Amita. She was exactly what I was looking for - intelligent, friendly, interactive, ambitious, independent and attractive. We had a great date and we're going out again. Hopefully I won't screw it up.... Thanks Sheri - you hit it out of the park. Frank

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    Customer ServiceRates

    Reviewed Feb. 27, 2020

    Sheri is lovely and provides great counsel. She is a delight to work with. She takes a great interest and is very genuine. Thank you. It is my pleasure to recommend working with her and I am always pleased to take her calls.

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    Customer Service

    Reviewed Feb. 27, 2020

    Hi, I have recently joined IJL and my experience with IJL and working with Vanessa has been good so far. I have been on my first date and had positive response so far. Looking forward to some more dates and hopefully I get closer to finding my "right" person!

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    Customer Service

    Reviewed Feb. 25, 2020

    Monique and Sheri are the two dating counselors that have served my account. Both are good-willed, and clearly concerned about the success of the dating program. They respond to my phone calls, and the many questions that I have about the program. I am somewhat more familiar with Monique, in that she was the initial person that tended to my needs. She is certainly committed, and I trust that she will continue to do the best for me and the women that I have met. Tom

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    Customer Service

    Reviewed Feb. 25, 2020

    My experience with Obed my matchmaker, has been nothing but positive! He's been very easy to work with and reliable in regards to returning phone calls, answering emails, etc. which is extremely important to me as a client. I am confident that our continued relationship will be the same, he has definitely enhanced this whole process!

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    Customer ServiceStaff

    Reviewed Feb. 25, 2020

    Sheri is professional and awesome at her job. She has great communication skills. She is a patient, good listener and understands my requirements. She gives friendly and good advise if asked. Always positive. She is fun to talk to as well. Overall a great experience working with Sheri!

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    Customer ServicePriceMaintenanceStaff

    Reviewed Feb. 22, 2020

    The first lady I talked to after putting together suggested that I try older women than the age range that I put on my initial profile. My fault is that I let her do that. My dating coach was not helpful. The company gave me different dating coordinators each month. Most of the women they offered were older than the age range I put on my online profile. I went on a second date with only one of the women they set me up with. After that second date, I never heard from her again. The first woman they set me up with (who was older than the age range that I put on my online dating profile) told me that it would not work. Since I work in a facility that does not allow personal cell phones inside the building, I said I prefer email. The last coordinator they set me up with kept trying to call me at the most inopportune times for me. I believe I was charged too much for the service I received.

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    StaffRates

    Reviewed Feb. 21, 2020

    I have had one lunch date. It was very good. Obed was very helpful and encouraging. My lunch date was fun, smart and interesting. He was a professional and we had similar interests. I look forward to my second lunch date.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2020

    I've only been on one date so far but I've felt communication with my matchmaker has been helpful. Erica listens to my suggestions and as a bonus is fun to chat with during our conversations. I like the questionnaire follow up for the dates as well as the frequent phone chats to make sure everyone is on the same page.

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    Staff

    Reviewed Feb. 19, 2020

    Sheri has been my Matchmaker at IJL for two months; I enjoy working with her on reviewing date possibilities and arranging the dates here in New York City. She is always professional, accommodating, and sensitive to my needs.

    John B

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    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2020

    I've been a member of IJL for about 6 months now. Got off to a bit of a rocky start as I had about 4 matchmakers early on, and very limited outreach. I was very concerned with the turnover and it felt as though I'd wasted my money. More recently though, I've been working with Vanessa, who seems to have a genuine passion for putting the right people together. She has been a joy to work with, and I hope to continue to work with her though finding the right person for me. I hope IJL realizes that's it's all about finding and rewarding truly great matchmakers like Vanessa. Finding and retaining this kind of person is your differentiator. Without this, IJL is just a half step above online dating, at a steep premium. It really is that simple...

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    Customer Service

    Reviewed Feb. 18, 2020

    I've had 2 dates so far. One was good, the other not so much. IJL has called and listened to my comments. They are working on my 3rd date. IJL was referred to me by a dear friend from California. It worked for her!

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    It's Just Lunch Company Information

    Company Name:
    It's Just Lunch
    Website:
    www.itsjustlunch.com