It's Just Lunch Reviews

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About It's Just Lunch

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Pros
  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential
Cons
  • Lengthy process
  • Can be pricey

It's Just Lunch Reviews

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    1 featured review
    How do I know I can trust these reviews about It's Just Lunch?
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    Page 5 Reviews 445 - 645
    Verified purchase
    StaffTransparencyHonesty & Transparency

    Reviewed June 6, 2023

    Tanya has been a pleasure to work with. She creates a comfortable, transparent and fun atmosphere, while also being professional, personable and down to earth allowing us to connect. Tanya asks all the right questions and has made me feel comfortable to be able to be open and honest.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for taking the time to share your positive experience working with Tanya. We truly appreciate your feedback and are thrilled to hear she has provided you with such a pleasant and enjoyable atmosphere during your interactions. We look forward to your next date!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2023

    Tricia is truly amazing not only at matchmaking which is what she LOVES to do but as a person as well! I have the best time working with Tricia and I always look forward to her call. Tricia’s personalized service is refreshing and overwhelmingly positive. She has really paid close attention to the qualities I am looking for in my special person. Her bubbly personality, skills and professionalism assure the best possible assistance in the search for your life partner. I am so grateful for Tricia!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your positive feedback about your experience with Tricia. We are thrilled to hear that she has been able to provide you with a wonderful and personalized service that meets your needs. We will make sure to pass on your kind words to Tricia and the rest of our team. We look forward to continuing to support you in your dating journey.

    Verified purchase
    Staff

    Reviewed June 1, 2023

    I have, overall, been very pleased with the IJL experience. Professional, responsive, discreet, and -- best of all -- I have confidence there is actual effort to (1) represent people as they actually are (rather than as glamorized/outdated imitations of themselves) and (2) match potential candidates based on compatible goals. Do not regret the decision in any way. I would and already have recommended it to a friend.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying the process, we look forward to your next date!

    Verified purchase
    Staff

    Reviewed May 31, 2023

    My experience with IJL was Great! I knew it would take some time but found my matchmaker. Eugene was easy to work with and was very patient. Definitely would recommend this service to anyone who needs help finding someone special in their life!

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this great feedback, thank you for being an IJL client!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2023

    Let me be clear: I am VERY satisfied with my matchmaker, Jaiye. He is responsive, committed, concerned and caring. However I had been with IJL for over 12 months before Jaiye was assigned to me, after expressing my extreme dissatisfaction with the and total of 5 matchmakers I had before Jaiye, who arranged a combined total of 2 actual dates, then NEVER followed up with me, NEVER returned my many calls or emails.. At this point I am only continuing with IJL because I have faith in Jaiye.

    Even the managers I spoke with about my dissatisfaction with IJL were negligent, and did not take my concerns seriously (with the exception of Mike, who I spoke with in April and has assured me that he will follow up with me again in July). Jaiye deserves a bonus and a raise - he represents your company in a good light and he is literally the one reason I am still with IJL rather than consulting with a lawyer for a class action lawsuit for misrepresentation of the service your company promised and has not delivered for over a year.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your feedback about your experience with IJL and Jaiye. We are glad to hear that Jaiye was able to provide you with a positive experience and that you are satisfied with his services. We apologize for the previous negative experiences you had and for any inconvenience caused. We appreciate your patience and loyalty, and we will make sure to share your kind words with Jaiye.

    Verified purchase
    Customer ServiceTimeliness

    Reviewed May 30, 2023

    I was reassigned a new matchmaker, Tanya, who so far has provided me with an improved experience with IJL. She was very easy to talk to, and followed up the next day after my date to see how it went. She is much more communicative and seems to be more proactive.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsBillingLoan ProcessRates

    Reviewed May 25, 2023

    I put my phone number into the site last night and sales called me today. After they shared their process, they shared their service and price. The only choice offered for my greater Richmond area was their $3,000 12 months or 12 dates service. They shared that only a upfront payment was offered. I brought up that a 3k lump sum upfront payment before any services rendered didn’t seem right, they said “you get what you pay for”. After I still said that I'd want a shorter term service or to at least split up the payments and see how it goes, they said they don't offer less than a year.

    After I still mentioned the lump sum payment seemed bad. They told me a story about a single mom who's a teacher they just brought on didn't let the money stop her and wanted it so bad that she got a PayPal loan for the 3k to be able to pay it over time... So “the lump sum upfront payment shouldn't stop me from finding love”. Sales should in no way be suggesting financing to afford a matchmaking service. This is unethical business practice.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and will share this with our team, we are disappointed to hear you will not be dating with IJL and wish you the best on your dating journey.

    Verified purchase
    Staff

    Reviewed May 23, 2023

    So far you are matching me in a timely manner. I have only had two matches and one was 2 hours away. I didn't know that and I would have not accepted the date had I known. My matcher is extremely helpful and always answers my questions and concerns.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback and will share this with our team. Happy dating!

    Verified purchase
    Staff

    Reviewed May 22, 2023

    Amy had taken the time to understand what my wants are for my next relationship/life partner. She has taken the time to interview the potential matches. Her choices for me have been spot on. Every one has has exceeded my expectation. What I appreciate about the service the most is the time and effort. IJL has been very good for me.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the feedback, we are elated to hear you are enjoying the process!

    Verified purchase
    Customer Service

    Reviewed May 19, 2023

    I’m happy with experience for the most part. I would prefer text messages at times to remind me that I have an email. I am not one to check emails. Jai has been wonderful. He’s so easy to communicate with.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback and are happy to hear you are enjoying the process. We look forward to your next date!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed May 18, 2023

    Tricia did a fantastic job of partnering me with a wonderful lunch date. By far, he is the best match. Tricia took the time to review the qualifications I am seeking and followed up prior to the initial meeting. She chose a great lunch place and the individual was well-spoken and has travelled globally. We have many interests in addition to travel such as art, concerts, entrepreneurial ventures, and appreciation of quality time with family and friends. Tricia was attentive in listening to me as I discussed other dating tracks I have tried. She took the time to find a quality match which I appreciate. I would recommend that one work with Tricia to obtain positive results.

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    It's Just Lunch
    Response from It's Just Lunch

    The entire team appreciates the raving review and are glad to hear your last date was wonderful! We look forward to your future dates and appreciate your patronage.

    Verified purchase

    Reviewed May 17, 2023

    Marina has been a great coach so far! This is my first experience with matchmaking and online dating in general, but she has made it easy. My first date was a good one, and I look forward to a second one. :)

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear that you are having a great time. Our goal is all that you have to do is show up and have fun! We are hard at work on your next date and look forward to telling you about him soon.

    Verified purchase
    PriceStaff

    Reviewed May 15, 2023

    I am generally pleased with my IJL experience so far. I have been on dates with three men and can understand why the men were chosen for me. However, none has been a close enough fit for me to get beyond three dates with two of the individuals. One was a total mismatch. I feel that I'm meeting a higher caliber individual through IJL than I had been through mainstream online dating. I will be really disappointed if I don't find ultimate success here since this process is very costly.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the candid feedback and use your feedback to fine tune the dating process over the length of your membership. We look forward to arranging your next fun first date!

    Verified purchase
    Staff

    Reviewed May 15, 2023

    So far I am pleased with the service from IJL. I’m particularly pleased with the support of my matchmaker Marina. I do feel like I get authentic care and support from her and that she is focused on my having the best experience. She is also very encouraging on my journey and gives good advice. As a result I do find myself enjoying each date more than I would have thought.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this, your matchmaker is your wing woman and here every step of the way!! We look forward to your next date!

    Verified purchase

    Reviewed May 15, 2023

    I’m new to IJL and have had a great experience so far. My Matchmaker has really made me feel confident and at peace that I’ve outsourced the work to find great potential connections. Compared to other alternatives like online dating apps, the service IJL offers emphasizes quality over quantity and feels more personal, natural, and exciting.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for being a Client Scott and we are excited to be working with you on this dating journey!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed May 15, 2023

    My date was fantastic! He was a fine conversationalist, showed interest in getting to know me, we laughed about our life experiences and he was a true gentleman. He even walked me to my car and asked for my phone number. The evening was very special!

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    It's Just Lunch
    Response from It's Just Lunch

    We love hearing this!! Keep us posted on if you see eachother for a 2nd date!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2023

    Amerlin has demonstrated outstanding communication skills and a remarkable level of friendliness throughout the entire process. Their ability to listen attentively, understand preferences, and offer thoughtful suggestions is truly commendable. Amerlin's warm and approachable demeanor created a comfortable environment, making the matchmaking experience enjoyable and stress-free.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the glowing review about your matchmaker and the process, we are hard at work on your next date and will be in touch soon.

    Verified purchase
    Staff

    Reviewed May 12, 2023

    Working with Tricia at IJL has been truly wonderful and reminds me we all need a coach. I think that many of us understand that dating has really changed in the last few year and since COVID, really changed. Tricia has been amazing as providing guidance, encouragement and just solid advice on navigating it all. In fact, I am looking forward to my next date tomorrow.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience with the matchmaking team and thank you for being an IJL Client.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 8, 2023

    The IJL team did a fantastic job; my matchmaker Tricia was great! She was patient during the interview and quickly introduced me to some great women. I quickly realized one of my first introductions was a great fit and have already decided to put my account on hold and focus my relationship efforts. I have enjoyed my experience with IJL and highly recommend this service vs. emotional and time-draining dating apps.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this!!! Keep us posted on how things progress :-)

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTimeliness

    Reviewed May 8, 2023

    Save your money. The person in sales painted a very nice picture, was very responsive, spent a lot of time with me but once they had my money it became a different story. I was explaining there'll be 24 matches. Later I found out it's match opportunities, so if I don't accept the match that they give me I just lost that match. The first guy was really not what I was looking for just in photo and description. The second guy was better the date was set up and he no-showed. No response from anybody at the company. Two days later I finally found out he had a flight change. That matchmaker was not very good at communicating. In fact I didn't hear from her for 2 weeks after I was stood up.

    I got a new matchmaker who was better, the first date they gave me was okay but I went on it because I knew I would lose that match if I didn't and I had to trust the process. However that date also failed to show, said he was stuck in traffic. I asked for a refund and was told someone to get back in 48 hours, however it's been exactly one week and I finally spoke with someone who said a refund's not possible because they can still give me opportunities. They are escalating me to someone who might be able to help me but said they don't do refunds. Did I mention the service cost $**? So I'm currently disputing it with my credit card company. More pathetic than online dating ever was.

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    It's Just Lunch
    Response from It's Just Lunch

    Karen, we are sorry to hear you have not enjoyed your experience thus far as this is not the norm. Your membership is currently on hold pending the dispute you initiated with a 3rd party. Once there is a resolution, we will contact you to address your concerns and discuss dating. Thank you.

    Verified purchase
    Customer Service

    Reviewed May 5, 2023

    My matchmaker Tricia is awesome! She has gotten to know me really well and does a super job picking dates for me! We have soooo...much fun on the phone together. She makes it a GREAT experience!!! Most sincerely yours...Gregg

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    Thanks Gregg!! We appreciate the feedback and look forward to your next date!

    Verified purchase
    Staff

    Reviewed May 4, 2023

    I have recently begun working with Tricia and the first date she picked for me was way better than the first 2 received. She really listens to me and understands more of what I am looking for. Thank you Tricia.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    Thanks Vana! Appreciate the feedback on your matchmaker!

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed May 1, 2023

    After 7 dates, (I am supposed to have 12.) in addition to 3 men that did not show, I’m calling it quits. I am a real person with a real heart looking for another real person. From the beginning, it sounded wonderful! I was told how easy it would be to match me up. I was sent a follow up email of how proud they were for me signing up.

    I have turned down a few matches some due to a lack of attraction, and some because of ethnicity and religion. I have really followed the process. I would get dressed up sometimes in a new outfit. Three times I drove for over 25 minutes to meet up with a match only to have him not show up! Three times! This is from a company that I paid a lot of money to ensure my dates. I emailed my matchmaker on the Monday before my date on Friday to ask if he would call this last match to make sure he was coming. I never got any response. On Thursday, I left a voice mail. I received no callback. On Friday, I tried to call, but he didn’t answer. Then he forwarded me the confirmation he had sent to me earlier with no note in the email saying whether he had talk to him or not. How would you have felt arriving at a restaurant, waiting outside for close to 25 minutes to someone who never showed up? It embarrassing and truly just makes you feel worthless.

    This is a train wreck about to happen and I’m getting off. From my first phone call to now, I have trusted my matchmaker. I truly feel like they didn’t hold up their end of the bargain. I struggle financial and this was a huge sacrifice. It was so I might find companionship and potentially love again. This has brought me nothing, but sadness and disappointment. I’m embarrassed that I spent that much money. It was a waste of time. I would love a partial refund, but after reading countless bad reviews, I don’t think that will happen. Please think about how you are hurting people with your actions.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    Hi Emily, appreciate your concerns and sharing your experience. IJL has fully serviced your membership and we are disappointed to hear you did not find your special someone. We will share your feedback with our team and wish you the best.

    Verified purchase
    Rates

    Reviewed April 29, 2023

    Tricia has done a great job setting me up with like minded individuals. It’s been a lot of fun, meeting people with who have the same interests as I do. It has been a relaxing way to meet new people in non stressful situations.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you are enjoying the process and thank you for being an IJL client!

    Customer ServiceSales & MarketingPriceTransparency

    Reviewed April 22, 2023

    This company is not a personal matchmaking site. They are based only in Florida, and rely on brief and infrequent phone calls to supposedly get to know you. Their methods seem the same as any on-line dating site, except they tell you where to meet based on their business contacts, and charge thousands of dollars for the 10 minutes of communication. I have had to drive into LA rush hour traffic, almost 2 hours away, for the 3 dates they've found me, in over a year. There is zero transparency about the availability, or lack thereof, of men in my demographic. They refuse to let me date someone younger, but send me out to date much older men.

    The cost was 3000.00, which is a ridiculous cost for nothing that was advertised or promised to me. I have begged the corporate office, for the last 10 months, to return some of my money, but they ignore my pleas. This has been a humiliating, demoralizing, and expensive journey with a deceptive company! Any on-line site in which you have control of the choices, would be better and much more cost effective.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you taking the time to share your feedback and regret to hear you are not enjoying your experience thus far, as this is not the norm. We reached out to address your concern's and look forward out having a conversation with you regarding your experience. Talk soon!

    Verified purchase
    Customer Service

    Reviewed April 21, 2023

    Tricia is the best, she has taken the time to get to know me and listen to me, is supportive and positive and great communication thru both email and phone! I love how easy it is to work with IJL, all I have to do is show up!

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the great feedback about IJL and your matchmaker!

    Verified purchase
    Staff

    Reviewed April 19, 2023

    My matches, or how you determine matches, has been so far off, it's as if you aren't listening, or you haven't read my preferences. I do not think the multiple client advisors really try to "match". I feel sorry for the people that have been taken advantage of in search of compatibility because you seem to be missing the mark. Your matchmakers are too young to understand the what older clientele may be looking for at our age.

    I am an avid traveler and the latest match hasn't left the country since his marine time in Iraq, has not been vaccinated, which prevents him from traveling out of country, and thinks a restaurant that doesn't serve Ranch or Blue Cheese dressing is unheard of. (Season 52) Obviously not the person I would be taking to a Michelin starred restaurant.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Mary, we appreciate your candid feedback and are sorry to hear you have not enjoyed your experience. our team is hard at work on your next date.

    Verified purchase
    Staff

    Reviewed April 16, 2023

    I've been with IJL for almost 4 months. Tricia is my matchmaker and is great to work with! She is extremely pleasant and I always enjoy our conversations. But more importantly, Tricia LISTENS and understands. I've been on 3 dates and with each one, Tricia has asked the right questions and has listened to my thoughts to make sure we learn how best to improve my matches. Also, when Tricia learned how long it takes me to drive restaurants in downtown Nashville, she took the initiative to find restaurants closer to my location. Another thing I really appreciate about Tricia is she doesn't just makes matches to make a quota. Instead she carefully considers what I like and compares me to what other women like. I think her deliberate approach increases the quality and likelihood of successful matches.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for the great review and your patronage! Happy Dating!

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed April 16, 2023

    I enjoyed my first date with Carol. I liked her honesty and she was down to earth and straightforward. She also helped me appreciate the challenges in dating at our age, something I needed to understand. Elliot is good in that he listens to my comments and responds well. One thing that I need to mention is that I do not want any dates with Trump supporters.

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    It's Just Lunch
    Response from It's Just Lunch

    We love the great feedback on your first date! Looking forward to hearing more about a 2nd date with Carol!

    Verified purchase

    Reviewed April 12, 2023

    The first time the date was booked, they told him to go to the Seasons 52 in Tampa, and told me to go to the Seasons 52 in Sarasota. Obviously we did not meet. Monday, we both met at Sarasota Seasons 52 and I discovered that he lives 3 hours away. Not acceptable. There must be plenty of men that live within 1 hour of my home.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Cathy! Thanks for the feedback regarding the restaurants, we are happy to see in your feedback you exchanged numbers with your date. We are focused on your next date for May and will reach out once available. Talk soon!

    Verified purchase
    Price

    Reviewed April 9, 2023

    After 5 months of membership, I finally got a date worth accepting. It was so good, we've decided to go on a 2nd date! IJL's restaurant venues in Albuquerque appear to be very limited and were placed at Buca di Beppo, serving family style portions of italian food. How does that work for an intimate date for two? Suggest IJL expand its footprint.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you enjoyed your date and will review your feedback with the team. Thanks!

    Verified purchase
    Staff

    Reviewed April 6, 2023

    I can’t give more than one star to my overall experience, however, I have enjoyed all of my matchmakers, but especially Bryanna. She has taken a horrible situation and done her best to keep the wheels attached. Although I have my differences with IJL, and their policy of dropping zoom dating for a guy that lives in a remote area, I have to say this professional matchmaker makes it very difficult for me to be angry for very long when I talk to her. I just want to take a moment and praise her for her efforts, and thank her for understanding and for listening to me. IJL should clone Bryanna, she’s truly amazing.

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    It's Just Lunch
    Response from It's Just Lunch

    Hey Kevin! We appreciate the feedback. Zoom dates were provided only during the pandemic as our clients want to meet in person and take dating offline. This was outlined in your agreement as well. We look forward to your upcoming date!

    Verified purchase
    Staff

    Reviewed April 5, 2023

    I have been represented by Eyrina for a few months now, and I find her very efficient and caring. Very thorough and always easily approachable. I recommend her very highly to be your matchmaker. So far, I haven’t found my match, but she is fine-tuning my profile.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for the feedback and appreciate your patronage!

    Verified purchase
    Customer Service

    Reviewed April 4, 2023

    I’ve recently joined and have had two dates. The first date was very good and seemed to have good communication and common goals. The second date I was not impressed with his manners or communication style. I’m looking forward to meeting other like minded individuals.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and appreciate your business a second time! The feedback from your first two dates will help the matchmaking team finetune the dating process. We will be in touch with your next date soon. Thanks!

    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed April 1, 2023

    Looking for love? Then BEWARE It’s Just Lunch. I will never ever use this service ever again. And I will warn anyone and everyone about it who is looking for a matchmaking service. It costs an immeasurable and massive amount of money, and you don’t get much for it. I only went on 4 dates out of 12, they stopped setting up dates for me, they started ignoring all my calls and emails, and then they never refunded me. They are extraordinarily slow in finding people, make constant excuses for their slowness, find unattractive people a good amount of the time, and sometimes even give inaccurate information about potential matches.

    Weeks and weeks can go by without even a potential match, and when you do eventually get one, whether you actually go out with the person and it doesn’t work, or you decide not to accept the date, the process of waiting and waiting and waiting starts all over again. Romantic connection is what most people want almost more than anything else, and waiting and waiting for every single potential match, and then even rarer, going out on an actual date, is extremely emotionally draining and stressful. When you need to reach your matchmaker, it can be very hard, and when you want to reach the company, you never get anything other than the voicemail system, and no one ever calls you back. Do not waste your time, money, or emotional energy on this service.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback you shared regarding your experience. While your membership is expired we do appreciate your patronage and enjoyed working with you.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 24, 2023

    What an attentive positive and communicative journey. It’s been already and it’s just the beginning. Highly recommend Jaiye for your experience. Quality over quantity so just be patient you are in the right hands. When you call I suggest you call and ask for him.

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    It's Just Lunch
    Response from It's Just Lunch

    Love this feedback and attitude with dating, exactly right. Looking forward to your upcoming date feedback!

    Verified purchase
    Customer Service

    Reviewed March 21, 2023

    Tricia is my new executive Matchmaker. She is wonderful to work with and has a great attitude. I had my first Lunch Date and it went well. I would recommend It's Just Lunch based on my experience working with Tricia and what a great Listener she is in finding me the Best Matches.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    Thanks Gail!! We appreciate your business and look forward to our continued partnership in dating!

    Customer ServiceTechPricePunctuality & SpeedStaffTransparency

    Reviewed March 21, 2023

    Updated on 04/11/2023: I wrote a review a few weeks ago only to be told that someone was helping me to resolve the bad experience I have had. Yes, I did get to speak with a manager and somehow magically was matched. Yes matched, only to find out that he too was "unavailable" now. This company does NOT deliver on its contract and I would truly advise everyone to seek another option. Again, I signed up on 1/31/23 and have had 1 date. If I could give 0 stars I would do that!

    Original Review: I signed up for IJL on 1/31/23. It is now 3/21/23 and I have had 1 date, which was most definitely not a match. IJL charged me almost $5K for absolutely no results. I would never recommend using this service. I live in DFW and there should be no reason they cannot match me with a quality person unless they have so few clients it's impossible. I expressed my dissatisfaction and was told immediately that they would find a great match. That has still not happened and my "match maker" scheduled a call with me today and never showed up. Please do NOT waste your money here!

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the time you took to provide your feedback on the process. We are happy you were able to connect with our team and work towards a resolution of your concerns. We are working on your next date and will be in touch soon.

    Verified purchase
    Staff

    Reviewed March 17, 2023

    My experience with It's Just Lunch has been good so far. Amy is my matchmaker and is very professional. She has found quality matches based on my preferences and selected great locations for dates. I have no complaints and happy with my experience.

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    Response from It's Just Lunch

    Thanks Max for the glowing review of your matchmaker and the process. Thank you for being an IJL client!

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    Customer ServiceStaff

    Reviewed March 16, 2023

    This is my first experience with IJL. The process took a tad longer than I had expected, but Mariana came through big time with her latest match. I felt she really understood my hopes and aspirations, and took time to find a good fit before sending it to me. Mariana also gave me helpful advice for how to follow up with my date that I really appreciated.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this! Keep us posted on how things go with your date!

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    StaffRates

    Reviewed March 16, 2023

    Hazel does a great job matching! Out of all the matchmakers, she was the best. She was attentive and diligent. I enjoyed working with her and we shall see if her last match works out. IJL was an interesting experience.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for the great feedback!

    Refunds & PayoutsBilling

    Reviewed March 15, 2023

    This company is the worst. They throw out so much crap that their database is filled with men that meet the qualifications you're looking... They only reach out once every 6 months at best or ignore you entirely. I asked for a refund within 3 months and they won't give me anything .. they have switch me "matchmakers" 8 times over the 2 years. Save your money... Free dating sites have more quality men than this company. Once they have your massive payment, the effort from this company is minimal.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and regret to learn you are not enjoying the experience. We have a large team of matchmakers working on your behalf, and the more people that get to know you the more opportunities for dating you will have. We have contacted you to address your concerns further, we look forward to chatting soon.

    Verified purchase
    Staff

    Reviewed March 14, 2023

    My Matchmaker Amy is awesome! She is really good at listening to what I am looking for in my match and she delivers. IJL is a great dating service, especially for professionals that are extremely busy and do not have all the time to do the leg work to find quality women. They even set the date up for you! I highly recommend their service!

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your patronage and your feedback on the process. Looking forward to your next date!

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    Staff

    Reviewed March 13, 2023

    I love that IJL is able to find the best people that fit my personality and style. Their process takes care of the pre-work and things I care about so I can focus on the date. It's also reassuring to know my date is closer to finding what they are looking for, so that we both have the best chance. Thanks IJL!

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks so much for the great feedback!

    Verified purchase
    Lisa increased rating by 2 stars.
    Price
    After a positive interaction with It's Just Lunch, Lisa increased their star rating on March 18, 2023.

    Updated review: March 18, 2023

    Carla has done a good job of communicating with me and encouraging me through the matchmaking process. I appreciate the time she takes to talk to me about what I am looking for in a match. I look forward to my next match!

    Original Review: March 13, 2023

    Maybe it's just a terrible first date with a potential match and the long delay in having other matches, but I am severely doubting the usefulness of a matchmaker. I get the impression that I'm just a name, age, kids/no kids preference, and location and the matchmaker doesn't know hardly anything more than that about any potential matches for me. An online dating site could provide me with potential matches using those criteria without the over a week delay. I wish I would have known that IJL is really for people who want children before signing up. As a women who doesn't want kids and wants to be with someone who is college educated, I am beginning to feel hopeless due to the dearth of potential matches who meet both of those criteria. Not sure the huge amount of money I spent on this service is worth it. Considering going back to online dating in a month if no potential matches who meet those two criteria are offered to me.

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    Response from It's Just Lunch

    Hi Lisa, we really appreciate your feedback and are disappointed to hear you are not enjoying the process. We will have a member of our team reach out to address your concerns. Talk soon!

    Verified purchase

    Reviewed March 13, 2023

    Jai has really stepped up his game with me because I lost my first person due to her leaving the company and he has been doing his best to keep me with the company and happy is all things as possible.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Richard! We look forward to your upcoming date!

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    Rates

    Reviewed March 9, 2023

    Marina G took the time to listen to me and find a wonderful match for me. I have had two dates so far and both were fun and interesting. I have been able to meet up with the 2nd date multiple times and we are having a wonderful time together. Would not have met him without Marina.

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    It's Just Lunch
    Response from It's Just Lunch

    So happy to hear this news! Keep us posted on how things go!

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    StaffHonesty & Transparency

    Reviewed March 9, 2023

    Please note the 5 stats applies only to Jaiye. Jaiye is professional and responsive. He is easy to talk to and seems to listen and mean what he says. Unfortunately this is not the description of every Matchmaker I've had prior to Jaiye. My experience over almost 2 years has been awful. I have had 5 or 6 different matchmakers. I honestly lost track. The matches have been very far and in between and none matched my preferences. I was often "encouraged" to be more flexible. They meant changing my pretty straightforward and not at all extreme or unusual preferences to accept a date who was much older than my preferred range of within 5 years or a smoker or someone who wasn't a widower or divorced. Though I haven't yet had a match with Jaiye I felt he was the first Matchmaker who truly listened and understood what I was looking for. It was refreshing and renewed my optimism about IJL. Otherwise I would give IJL 1 star.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the feedback on the process and the team.

    Verified purchase
    Staff

    Reviewed March 8, 2023

    I expected more from this service. Before I joined I was told that NYC has a huge platform. Since I have signed up in January I have only received three options. I understand these things takes time but I expected there to be a sense of delivery. Also, I was not impressed in the restaurant selection. I was sent to a Hibachi which is a group setting and I don't think that is appropriate for a first date which I already addressed with the matchmaker.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Nathalie, thank you for your feedback. Your matchmaker will be in touch to review this with you.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed March 6, 2023

    I would stay away - it's a scam. They reel you in making all these promises but what they don't tell you in the intake when they are reeling you in and making all these promises is that any match they show you counts as a "date" - so no matter how awful and ugly the guy is - if you say no, that counts as one of your dates! You pay $1,000 for 3 dates and then I specifically said I did not want to date fat guys - the first guy they showed me was horribly fat so of course I said NO to him - well guess what - $333 down the drain!

    Then 3 weeks go by and I reached out to my "dating coach" and was like, "Dude, any chance you are going to match me with someone else" and I got completely blown off by him with "I have been searching and selecting and be call you as soon as I have a new potential match that meets your criteria." However when we did our intake he had SO MANY great guys that he couldn't wait to match me with - now all of a sudden he can't find anyone that meets my criteria??? I'm telling you this was the worst $1,000 I spent - it's a total racket.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Kristen, we are sorry to hear you aren't enjoy the process. your membership is for one date per month and your matchmaker has contacted you with your next date as of today. Please get back in touch with the team as we are eager for you to meet him.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 6, 2023

    The experience I've had with IJL has been abysmal to say the least, and I'm generally very lenient with businesses dealing with people. First of all, there's no customer portal so your only point of contact is the matchmaker. They must use systems from the early 2000s; their email signature is a picture, so you can't reach them out through a single click. The dates are set up manually and sent to you by email, WITHOUT a calendar invite. Seriously? Maybe that won't bother everyone, but when you pay that kind of money, this is unprofessional.

    I got signed up at the end of October '22, and so far (4 months), I've been on 2 dates, 2 more dates cancelled on me, and I've had 4 different matchmakers. My matchmakers have also tried to set me up 3 times with people extremely out of my criteria. I found that out of place when it's a repeated issue. I've been trying to reach both my matchmaker and customer service by phone over the past few weeks; 3 calls to each on different days/times, no one ever picked up. Left voicemails, but no calls back so far... Comparatively, I've used their main competitor in the past, and had a single matchmaker who was responsive and actually curated dates very well. I cannot recommend It's Just Lunch! at all, and am now stuck with it as they do not do refunds at all, which is also pretty scammy.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Thomas, thank you for your feedback. Your matchmaker will contact you directly to address your concerns. Thanks!

    Verified purchase
    Price

    Reviewed March 3, 2023

    This place is a ripoff of the highest caliber. Don't get me wrong, the matchmakers are nice people, but their business model is to line the bottom line, and that's it. I was promised 24 dates, but was only given a total of 11. To make things worse, one of the girls was presented to me TWICE. I only took the last 3-4 dates because literally if you don't take it, it counts against you. Here's where they get you. They claim to work "diligently" but don't. If you go three years, that's it. You're done unless you pay them more money and 24 dates is $3500. I literally paid over $300 a date and two didn't even meet my specifications! The people are good, the business model is garbage. Unless you're really willing to lower your standards, forget about this place. you can do better.

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    Response from It's Just Lunch

    Hi Steve, we understand your frustration, however, we are restricted by the guidelines of the state you reside in. We are happy you were able to connect with our VP of matchmaking and share your experience. We wish you the best in the furture.

    Customer ServiceTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffRatesCommunicationTimelinessHonesty & Transparency

    Reviewed March 2, 2023

    Please help BBB! My experience with IJL has been ridiculous, frustrating, disappointing and an absolute waste of my time and money!!! They are unprofessional, have ZERO customer service and certainly appear to be a SCAM! They need to be investigated for misleading clients into thinking they have a dating pool of people and come to find out that couldn’t be farther from the truth.

    They sure do hustle to get you to sign a contract and get your money, and then it’s all downhill after that. My first contact was when I reached out to Elisabeth on 4/11/22 and she then ACTIVELY pursued me until I caved on 9/21/22 and signed the contract. In her email message she said, “Get out there on guaranteed face to face dates with terrific singles you would love to meet!” What a blatant lie that was as I would soon discover!

    On 10/28/22 they introduced two men, but I was then quickly informed they were both "not available." On 11/21/22 they introduced a man who based on appearance was definitely not my type. On 1/11/23 my next date was introduced, and I met with him for lunch on 2/11. He was 30 minutes late and was certainly not dressed for a first date. He explained that he had a massage in San Diego which caused his delay. He was dressed super casual, not to mention disheveled, and his hair was in "post massage" condition. Come to find out he has never been married and has no kids. We had zero connection and minimal in common.

    Per IJL request, I provided my feedback the next day (Sunday) and had not received a response by Thursday. Allowing them 4 days to respond, I reached out and expressed my total frustration with their lack of communication in response to their requested communication regarding my date which I conveyed was extremely disappointing. They claim they can't wait to hear how the date goes but then lack any sense of urgency to respond and acknowledge the disappointing date details.

    On 2/16/23 I emailed my matchmaker requesting management contact me regarding my continued concerns with their services. My matchmaker responded with “Thank you for your timely response! I’d love to touch base with you and go over some of your concerns. Please let me know what your availability looks like for the next upcoming week. Have an amazing day!” Since I had requested that management contact me, I responded with, “Again, at this point and my level of frustration with this process, please ask management to contact me. It should not take ME reaching out to YOU to follow up and discuss date details.” I requested that they cancel my membership and reimburse me, or I would proceed with filing a complaint with the Better Business Bureau, as well as writing negative reviews on (Yelp, Consumer Affairs, Sitejabber, Trustpilot, Dating Scout, etc.).

    Eventually (on 2/23) Sarah from the executive team called and left a voicemail to discuss my concerns. I returned her call the next day letting her know I received her voicemail 6 days after I sent my email requesting that management contact me regarding my less than impressive experience with IJL. I have yet to hear back from her. On 3/2/23 I sent another email informing them that since management is not interested in speaking with me, would they please just cancel my membership and reimburse me and respond by noon on 3/3/23 or I will proceed with filing a complaint with the Better Business Bureau, as well as writing the negative reviews.

    To summarize my experience the past 6 months since signing the contract on 9/21/22, they’ve presented me with TWO men!!! THAT’S ALL!!! What kind of a dating “service” is that?!?!

    10/28/22: Two dates introduced but then removed.
    11/21/22: One date introduced but I rejected based on appearance that he was not my type.

    1/11/23: One date introduced and met him for lunch (pathetic attempt of a match).

    This company does not provide what they promise and are misleading with their services. They are beyond shady, and I honestly want nothing to do with their unethical business practices. I would NEVER recommend IJL to anyone! I feel it is my duty to warn others to AVOID BEING SCAMMED BY IJL AND REFRAIN FROM SIGNING A CONTRACT WITH THEM! I just want my membership to be canceled and reimbursed! I’ve spent way too much money to receive ZERO service from IJL!!!

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Karin, thank you for your feedback. We are happy to hear you connected with a member of our customer service team regarding your concerns and will follow up soon with the details of your next date.

    Customer ServiceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed March 2, 2023

    This was truly an awful experience. I paid 1,000 for four dates and didn’t get one. My matchmaker sent me matches and when I called to review them with him he would just send me another instead of contacting me back. Apparently because I never clicked approve within 48hrs it counted that I said no. So it was my fault that my matchmaker wouldn’t contact me and it counted against me.

    I called and spoke to the Vice President of the company, who made me cry and belittled me for being upset about 1000 dollars being thrown away with no refund. She told me that she was going to hang up on me because obviously I was very upset by finding this information out. She even admitted my matchmaker doesn’t pay attention to what I wanted and just threw matches at me. How is that fair to the customer? She then said that she would give me a new matchmaker and only 2 dates instead of 4 for let me reiterate their mistake with their matchmaker not contacting me. I agreed and then eventually only got one date!

    None of the matches were what I requested with my criteria and my matchmaker said he would look again and get back to me after my one date. I called multiple times and emailed him and he never contacted me back. I got 1 date for 1,000. Then today they called me again trying to get me to sign up again because I was so sought after right now.

    I would honestly not give this company any money, they unfortunately only care about the money and not actually setting anyone up with the criteria you give. And when you complain they blame you for everything and not their staff. I have never had such a horrible experience in my life as I did with this company. I told this person the story when they called today and I said unless you are giving it to me for free I’m not interested and he of course said no but I’ll knock off $200. Please keep far away.

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    It's Just Lunch
    Response from It's Just Lunch

    HI Jessica, We appreciate your feedback! While your membership is now expired we regret to learn you did not enjoy your experience or meet your special someone. Your membership was for three months and three dates, and you were provided in total with 10 dates, far beyond the requirement of IJL. We wish you the best in the future and again, appreciate the feedback provided.

    Profile pic of the author.
    Customer ServiceHonesty & Transparency

    Reviewed Feb. 28, 2023

    They have no idea about their clientele database or clearly lying from the beginning. False promises and overly confident in showing big picture with no ethics. Failed to provide a single date in 3 months and no confidence that they will deliver anything in rest of the period. Save your money and time. Don't disturb your mental peace by buying this companies' services. The marketing lady called me every day to show me a big false picture and promised 2 dates per month but in reality, they don't have any profiles which could full fill my desired matches. My suggestion is to save your money. This company has no ethical standards.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and time you took to express your concerns. We are looking forward to arranging your next date and are in receipt of your updated photos and availability. We will be in touch soon once the date is scheduled. Thank you!

    Verified purchase
    Staff

    Reviewed Feb. 27, 2023

    Great service and very satisfied with my matchmaker. Jaiye is very helpful and doing his best to find me the match that I am serching for. I have been looking for a good service like this and finally I found it. Thank you.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you are enjoying your experience and look forward to your next date. Thanks!

    Verified purchase

    Reviewed Feb. 17, 2023

    A member since 11/1/22, zero dates. I was presented with quite a few toads, but decided to keep an open mind and say yes to 10 of the 11 that I was presented. No dates. Something is wrong here. Last week, I finally decided to join 3 dating websites, for the very first time, and was deluged with compliments on my beauty and offers to meet. You can see the photo attached (taken last month) or find me on Facebook under Vivienne ** to verify that I am not a toad. MUCH better luck on a dating website. $3,400 wasted.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the time you took to express your concerns. We have received your availability and are working on your next date. Thank you!

    Verified purchase
    Customer Service

    Reviewed Feb. 5, 2023

    I had a pleasant brunch with my date. We had similar backgrounds and experiences. She is accomplished and hardworking. We talked openly about where we were at in life and what we wanted in a relationship. After a couple of hours, we exchanged phone numbers and made plans for a second date.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you enjoyed your date! Keep us posted on your 2nd date, and we will continue to work on your next IJL date on our end. Talk soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2023

    It's Just lunch review. Elliot is great to work with. He has been great when it comes to understanding what I'm looking for and I look forward to continuing to work with him. Pros - The compatibility of matches I've received and his response time when I reach out.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your feedback on the process and for being an IJL client! We look forward to your next date.

    Reviewed Jan. 27, 2023

    This is the biggest waste of money hands down. I am so sorry that I have ever paid this amount for this. I was in a weak spot in life, I suppose. I joined in 2021 and have only had three dates as of today, Jan 2023. I had one date that never showed up and was told it was due to a matchmaker error. That was a waste of time and money. I have never once talked to the same person, the matchmaker; always some new. One of my dates also told me that Seattle needs men, which is part of why that can't consistently match people. The dates I had were nothing close to what I am looking for. Please do not waste your money.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you sharing your concerns. Your membership has been on hold for four months, we will have a team member reach out to you further. Talk soon!

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Jan. 25, 2023

    Bottom line - spend your money elsewhere. Very few positives here. Site advertises white glove service and caters to busy professionals - there is nothing white glove or catered about this despite what they say. For context in reading my experience, I am a process engineer who travels for work Monday through Thursday every week. Also, this is my 2nd subscription period - I saw what I considered many of these issues before, but IJL kept a steady flow of dates which led me to sign up again. This review will concentrate on my 2nd subscription though there are some from my first run through. I feel like this could be a good service and everything they advertise is doable however IJL does not appear interested in doing it. Below I'll highlight some issues I've had:

    1) Communication - prepare to call them, email them, smoke signal them, telegram them, whatever- many times you will not get a response. Staff obviously engages in little-to-no internal communication. Pinnacle illustration of this was when I had a no call, no show at a restaurant, contacted their after hours who had not heard from my date. Finally heard back the next day and was asked when to reschedule without any addressing of the no call no show. Was told that the match sent a text message to cancel instead of a call which is why it was not relayed to me. Oddly enough when I went to reschedule, the match never responded.

    2) Scheduling - This was one of the more appealing things to me before I signed up. As a professional who is out of town and has only 2.5 days per week at home per week, I'd like to maximize those 2.5 days - whether it be from hinge, bumble, IJL, some girl I met at the bar, whatever. I found myself being given matches on a Monday or Tuesday and routinely going a weekend or some cases 2 weekends without hearing back from that match (pending a date being scheduled). I would hold my weekends open under these circumstances and not seek a date from other sources spending my 2.5 days at home; not moving closer to my goals as a result. This was finally rectified by my most recent scheduler.

    IJL COULD ask you at the beginning of your subscription when you plan on being out of town and working with you to maximize your experience. They do not and claim they cannot because they have no control of when the match crystal ball coughs up another match. Thusly, when you provide them with information about your availability, it is not regarded or used. This was perpetual in one way or another for the duration of my subscriptions.

    3) Feedback - 2nd time through I paid for 6 feedback sessions and was charged $600. The first session was good but ultimately provided me no actionable information, only confirmed things that I had learned by being out on dates. I have had only two other sessions since despite several dates and nothing actionable. Would be better served as an ushered (white glove, perhaps?) experience. I have 3 feedback sessions, 0 guaranteed matches, and 1.5 months left.

    IJL calls you after each date and asks for your feedback which is a good thing, however the information is not used as best I can tell. After one date several months ago, I asked if this information is used to improve my matches or help my matches improve themselves. I got a very confusing, nebulous answer. I decided to focus on my matches for that particular feedback - I indicated that it would be great if IJL could mix in a match that had a strong relationship with religion. It has been 3-4 months since this request was made and it has not been acknowledged, discussed, or fulfilled in any way. Summary- the after date feedback is not used so do not waste your time.

    Also - I signed up for the feedback option in hopes of improving my appeal. Almost all of the feedback I get is "great guy!" "Seems really cool!" - something generic and positive yet I have only had one 2nd date. I would hope that for the amount of money that I'm paying, that IJL works on my behalf to extract actionable information for me. They do not.

    4) Matches/Matching Process - The one bright spot is that most of my matches were in the realm of what I'm looking for. There were some very concerning misses, but the overall body of work was satisfactory and why I signed up again. That has largely fallen apart on this 2nd go round. Matchmaker says they can't edit the timing of dates (see scheduling: vacation schedule above) but they seem to be able to press the match button and make the match crystal ball spit out a match when something goes awry.

    At one point - I had a match rejection (August 2022) for my height and then had two immediate subsequent matches who did not (And still have not) responded. I was told that I would be rematched with these when they contacted but IJL claims they are still not returning their calls (are they not paying?). As hard as this was to swallow, I swallowed it until more recently I had a no call no show and am still waiting to hear back from that match rescheduling 2 months later. Had 2 other same day cancellations in addition to the above that never rescheduled. @IJL - I think this is accurate number wise, it's hard to keep up. if you want to help me remember the order and how it unfolded, please feel free to share in the comments! I realize they are not and shouldn't be held accountable for what matches do - but they could make an effort to improve an individual's experience, and they chose not to.

    5) Customer Service - The comments about gaslighting I've seen are spot on. I had heard the term gaslighting before using IJL and now I know what it means. My matchmaker no longer addresses obvious customer service shortcomings - I imagine this is because she has no intention of improving it. This is confusing because the amount of time that my matchmaker must spend to fulfill the obligations is ~5 minutes. The tasks she must perform once a month are the following: 1) receive match from match crystal ball 2) contact me and read match 3) schedule match at restaurant in area 3a) monitor phone and relay cancellation communication on date day 4) accept feedback.

    If this process was going well, I would expect servicing me as a customer would cost IJL 60 minutes of matchmaker time per match. As it is - I feel like I could accomplish everything my matchmaker does in ~15 minutes. I believe these matchmaker roles are part time roles - to illustrate this, I spoke to my matchmaker for about 5 minutes today, it is the first contact I've had in a month. The other tasks to accomplish cannot take more than 15 more minutes. This indicates a fully burdened matchmaker that seamlessly services clients for a 40 hour work week should have about 480 clients. I would be very surprised if my matchmaker works with 20 other people - they do not have that kind of inventory.

    Regional office leader appears far more interested in sales and branding than addressing existing client experience. Many things are said and implied in the lead up to signing a contract - very salesy, positive outlook, we will work with you etc etc. Once you sign the contract, you have little or no ability to give feedback about your experience or escalate your concerns - which is why I'm posting this.

    @IJL - the only thing that will make me feel better about my experience with you is a full refund of my money (which I won't get). I do expect that you will continue to provide service for the duration of my contract which will conclude at the end of March. Please let me know if this diverges from the timeline you are tracking. If you choose to provide better service, I will consider changing aspects of my review. It's very sad to see a service that is positioned to make the world a better place and chooses not to.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience and we are regretful that you did not enjoy your membership as this is not the norm with IJL. We have shared your message with your local office who will be in touch to address your concerns further. Thank you!

    Customer ServiceTechPunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 16, 2023

    They interviewed me for 2 hours on what I am looking for. And promised they have a LOT of qualified candidates. Over a month later, they set me up with someone who was the exact opposite of everything I had asked for, didn't live close-by, had several kids, didn't have a meaningful work, picked up 3 phone calls during one hour lunch and halfway through asked me to stand up so he can take a look at my body and made me awfully uncomfortable! Then immediately I asked for contract cancellation and refund and they didn't respond and did not refund.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share your experience and we are regretful that you did not enjoy your membership as this is not the norm with IJL. We have shared your message with your local office who will be in touch to address your concerns further. Thank you!

    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 15, 2023

    Well I had a horrible experience it's just lunch because I only get one match every month and it's seems that woman don't know what they are looking for in a man. All woman keep saying to me good luck and not a good match that's why I never had a chance to get a second date from any woman. I mean it's all about wasting money and wasting time. I'm sick and tired of rejection by the wrong woman and I'm tired of woman playing games on my time. I can't believe I had to pay $99 every month. I don't understand why and I paid $1500 to get started my membership with It's Just Lunch! This is why I been frustrated and depressed about my bad dating experiences with these woman and I tried online dating apps and speed dating events and going to a bar to meet a good woman but unfortunately it's still not working out for me. I feel like I will be single forever and I'm not paying another membership anymore.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you taking the time to share your experience. Your local office will reach out to you to address your concerns. Thank you!

    Verified purchase

    Reviewed Jan. 4, 2023

    I enjoyed the restaurant that he had chosen. Lengthy conversation roughly around 3 to 4 hours. We did get to know each other enough that we realized we weren’t the perfect match. At the end of the date super nice offered the bottle of wine we drank together.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this great feedback! Keep us posted on how it continues to go!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Dec. 31, 2022

    Sarah V - professional, attentive to details, good follow-up, personal, polite, thoughtful, genuine, caring, considerate, interested in making good things happen for the client, initiates, truly desires to satisfy the IJL client. I appreciate Sarah's best faith efforts. I recommend Sarah to clients of IJL.

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    Response from It's Just Lunch

    Thank you for the positive review of your matchmaker!!

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    Customer ServiceStaff

    Reviewed Dec. 30, 2022

    Eugene from IJL provided excellent customer service. He took the time to listen to what I was looking for in a good match for me. He also let me know information about any potential match and why he felt they would be good for me to get to know.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the great feedback and look forward to your upcoming date!

    Customer ServiceTechPunctuality & SpeedRatesSales Tactics

    Reviewed Dec. 29, 2022

    Not a good experience!! Stay away - I promise you - you will have better luck and spend your time and MONEY more wisely with a dating app. I was told to there were plenty of prospects in my age with my criteria before I signed up. After I enrolled and paid ~$5K, I was told by a different matchmaker that there were virtually zero prospects and hopefully they would sign up more soon. I was provided only three dates in 11 months - well below their "plenty" expectation. Moreover, I cycled through four different matchmakers, and each one asked me the exact same questions. Either it was not captured the first time, or they did not bother to read it. They even set me up on a date with a woman that was moving out of state the next week. Furthermore, after my first date, I was high pressured into spending an additional $10K for an inclusive "club" with very specific dating rules. They could not even live up to the original contract, why would I expect any different outcome! Then, after I complained, I was repeatedly told a matchmaker would call me back in a week, and many times I waited over five weeks for a call - only to be told they still did not have a date for me. I complained and escalated, but was offered zero resolve: "nothing we will do for you, even though IJL stated we had plenty of options for you." I am actively persuading everyone I meet that has an interest to NOT sign up. I was lucky to convince one person already. I will continue to tell everyone of my terrible experience and hopefully, they will save money.
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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to address your concerns about your membership, we do apologize you did not enjoy your dating experience. Please contact us at 954-990-2033 if you would like to discuss your concerns further as our Client Experience Manager did contact you to address your concerns. Thank you.

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Dec. 29, 2022

    Do yourself a favor and do NOT waste your time and money on this scam! I’m writing this lengthy review in hopes that no one else will have to go through the negative experience that I went through. I had done IJL about 10 years ago without success. When they called me in October of 2020 to see if I wanted to try it again, they were able to talk me into it, as we were in the middle of a pandemic, and I was unable to go out and meet people organically. I expressed my concerns that they could not ask members about their political affiliation. I struck gold with my first matchmaker, Amy.

    She said she was good at asking the right questions to find that out without directly asking about it, and indeed she was! She also listened to me when I said I didn’t want to date anyone that had kids. She is no longer with IJL, which is a travesty, because she is the only matchmaker that I worked with that I felt really understood what I was looking for. At one point, she sent a match, whom we’ll call T. I expressed interest in meeting T, but T never responded when she reached out to him about meeting me.

    Debbie reached out to him 2.5 weeks later, and after he finally expressed interest in meeting me, she called me to tell me as much. I asked what had taken so long for him to respond, and she said something about Amy reaching out to him, and since Amy wasn’t his normal matchmaker, he just never responded. When his normal matchmaker, Debbie, reached out, he actually responded. She said that sometimes these guys need a bit of hand-holding, that sometimes you have to mother them a bit.

    This is not the kind of man I want to be with! I expressed this, but Debbie kept pressuring me to go out with him. Debbie also matched me with a man who was completely on the opposite end of the political spectrum from me, exactly where I didn’t want my matches to be. He even made racist comments on our first date, and it was more upsetting than anything. She also sent me on a date with a guy who reached out three weeks after our date. After the “Hey, how are yous” were out of the way, he asked me if I wanted him to send me a ** pic. I asked for a new matchmaker at this point because Debbie didn’t listen to what I was looking for nor did I feel that she understood me.

    A new matchmaker sent me out with a guy whom we’ll call J. J was the only guy I went out with on more than the initial date, but after a few dates, it was clear to me that we were meant to be friends. He got anxiety when we were close together, and when I told him I felt like we should just be friends, he did express that he got nervous with the romantic aspects, as he had never had a romantic relationship before. I was also sent on a date with another guy who was 30 minutes late and seemed like he was ** out of his mind. In between those dates, I was also sent matches who had kids, which was something that I had very clearly expressed was not a good match for me.

    The last matchmaker I worked with told me that my membership was coming to an end and asked me if I wanted to renew it. I told her that I didn’t. Then I got a call from Diane who asked me yet again if I wanted to renew my membership. When I tried to tell her that I was very disappointed in my first experience with it and that I wasn’t going to waste anymore time and money on renewing my membership, she tried to gaslight me and tell me that I wasn’t open to love. She told me the life coaches there had 20+ years of experience at matchmaking, essentially blaming it on me that my first go around didn’t work, instead of acknowledging that the matches I was sent were not good matches or men that I could have a serious relationship with.

    I expressed that I didn’t want to renew my membership, and she told me I wasn’t being invited to (even though that’s why she called me in the first place!). It was a very upsetting conversation, and I hope that no one else has to go through what I went through with Debbie, Diane, and my whole experience with IJL. I regretted my decision to buy a membership on multiple occasions and tried to get a pro-rated refund to no avail. If you are reading this, please don’t put yourself through this! It’s not worth the time or money at all!

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you didn't enjoy your experience. A member of our team will review your concerns and reach out to you to discuss them further.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2022

    My matchmaker Eugene is fantastic. I would recommend It’s Just Lunch to all of my friends. He really takes his time picking dates and stays in touch with me even if there isn’t someone to match me with. I’m very pleased with the service and can’t wait to see where the journey ends.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying your experience and than you for your patronage!

    Customer ServicePriceStaffHonesty & Transparency

    Reviewed Dec. 28, 2022

    I won’t bore you with the all details but based on my experience I would advise against any association with IJL. I was misled about the availability of potential “dates” in my area… follow up on the epic failure of the date they did set up for me was nonexistent and any reasonable request or question about the short comings of their service were simply ignored… There is no brick and mortar location in my area so I was left to deal with an 800# and an email address and they simply chose not to respond at all… The “membership” fee is very pricey and if you’re unhappy with their service it’s just too bad… I fought to get my $ back but many people have lost thousands to IJL. Unprofessional in their business practices bordering on fraud and zero customer service.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you didn't enjoy the experience thus far as this is not the norm. Once we have a final resolution in the dispute you initiated, we will reach out to you to discuss further. Thank you!

    Customer ServiceTechPriceRefunds & PayoutsBillingHonesty & Transparency

    Reviewed Dec. 28, 2022

    They LIE about their dating pool, and defrauded my out of $3,400. I signed up for the "12 date (2 dates per month)" package at a cost of $3,400 after hearing their grandiose pitch about how great they are and they have so many wonderful potential matches for me. It's been 3 months and they have not sent me even one match that lives within an hour of me, let alone matches ANY of my preferences (of which I only gave them 3 anyways). Btw, I live in South Florida - Miami area. Big city. If they can't find any matches in Miami, what does that say about their service in any other city?

    I told them to cancel and refund, they refused and then had their customer service team leave me a THREATENING voicemail (throwing the "contract" in my face, no refund policy, etc). Said they will "continue servicing my account". I denied the charge with my credit card company, and the dispute is ongoing, it's been several months. Biggest headache and completely avoidable. DO YOURSELVES A FAVOR, AVOID - AND DON'T SAY I DIDN'T WARN YOU.

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    It's Just Lunch
    Response from It's Just Lunch

    Andrew, we would love to discuss this with you further, however you have requested we not contact you. Please reach out to us at customerservice@ijlcorp.com to coordinate a time. Thank you!

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    MaintenanceStaff

    Reviewed Dec. 27, 2022

    Great matching experience- provides a variety of age groups but all are active, travel and well versed in life. All qualities I am looking for in a partner. My only negative feedback is that for the review of my date there is no place to write a negative experience or what I found did not work for the date. I understand you are trying to keep the expectations positive but some negative feedback would be helpful to narrow down potential matches as well.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback! Thank you for being an IJL Client!

    Honesty & Transparency

    Reviewed Dec. 24, 2022

    Before signing up I was very specific about what I was looking for. Almost halfway through my experience and they have provided only one candidate of seven that was even close. My matchmaker continues to dismiss my concerns. She says she is the one that is supposed to contact me, but only once has it been her. The next date in three weeks is a foot shorter than me. I keep telling them my desire and they are ignoring what I want. Their only desire is to meet the number of dates they have committed to provide. The idea is supposed to be that the candidates are pre screened. The first date they actually sent me on, they talked about how active she was. 15 minutes into Lunch, she tells me she doesn’t like to go outside in the summer. She doesn’t like the heat and can’t swim. When they sell you they are not honest about what they actually provide.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi, please confirm your name, email and phone number you have on file with IJL as we are unable to locate you as a client and wish to address your concerns. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Dec. 23, 2022

    My Executive Match Maker (Elliot) did an amazing job. He truly analyzed my likes and dislikes, and matched me with a beautiful woman who met 80-90% of my primary likes. He worked closely with me to arrange the date quickly, but at the same time giving the both of us ample time to prepare for it. My date with her was the best: great conversation and dinner lasting a little over 3hrs. She and I are looking forward to having our second date soon.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this feedback, thank you for sharing!

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    TechResolution

    Reviewed Dec. 22, 2022

    Bryanna carefully listened and understood my unique situation, reviewed my account details, provided empathy and explained clearly the real terms and conditions of my contract, specifically with regards to matches, which I wish I received up front. Overall, the conversation was enlightening and positive experience, and it sounds like she is able to point me in the right direction to provide some form of resolution or rectify the situation.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you were able to work with a team member, address your concerns and continue to enjoy the dating process. Thank you!

    Profile pic of the author.
    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesTransparencyHonesty & Transparency

    Reviewed Dec. 20, 2022

    Updated on 04/22/2023: It’s closing in on a year since I laid out $2400 for their matchmaking services, I’ve yet to receive a qualified match, yet to hear from management after repeated requests and it’s been more than a month since their last correspondence. They misrepresented their office location stating they had one in my area. They have shuffled me around between their matchmakers, so there’s nothing personal. I’ve repeatedly requested that I either receive the services I paid for it my money back and I am ignored on both accounts… Don’t waste your time or your money.

    Original: I have never had a worse experience with a company that I paid such an incredible amount of money for their services. I signed up for their matchmaking services six months ago. I have experienced nothing but hostile, bullying staff. The current match maker I deal with is nothing but confrontational, insisting that I go on dates with men who I clearly am not interested in. She routinely speaks over me during our phone conversations. I have yet to have one date, the one and only gentleman that has sounded promising in this six month period, scheduled at a time that did not work for me and I confirmed that with my matchmaker. She acknowledged the conflict and then failed to tell the gentleman who ended up showing up to meet. I then received a voicemail wanting to know why I didn't show up... This has been exhausting, disappointing and frustrating.

    Don't waste your money or your time. I have literally spent hours on the phone with these people and it has been nothing but **. I truly don't believe they actually try to do any real match making, you get shuffled around between people and notes are not shared, they provide very few details on your 'matches' and get angry when you don't accept them. It has been anything but pleasant and at this point I'm going to keep fighting to get my money back. I'm just trying to warn everyone so you're not caught in the same trap.

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    It's Just Lunch
    Response from It's Just Lunch

    We regret to learn you have not enjoyed your experience. Your matchmaker is currently hard at work on your next date and will contact you soon. Thank you!

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    StaffRates

    Reviewed Dec. 19, 2022

    Debra is patient and kind. She really cares about finding great matches. After only a couple of dates I found someone I’m interested in seeing more. You have to be thoughtful about what you do want, what you don’t want and also what you’re ok with in a partner. It’s nice to have someone on your side.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so excited to hear this!!! Absolutely keep us posted on how things are going!

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    Customer Service

    Reviewed Dec. 14, 2022

    I’m not entirely happy with the overall IJL experience but Deborah is my best match maker to date. She listens and tries to find the right match. Matches have turned out not to be entirely truthful in their survey responses. I can’t fault matchmakers for that.

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    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 14, 2022

    In recent communications Hazel has been much more engaged. It could be the fact that she inherited me from Monique and I fell through the cracks at first. My experience has not been good as far as the matches did not fit or were too busy (not your fault) so I am hopeful for the remainder of my contract.

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    Customer ServiceSales & MarketingPriceRates

    Reviewed Dec. 12, 2022

    Don't do it. They talk a great talk, but they have no better match making skills than you do. It's super expensive, though from what other dates have said their pricing is all over the map depending on what they think they can get from you. I had a couple decent dates, but way too many dates with men that did not at all match up with what we had discussed. And a few that I actually felt mad that they even wasted my time with. I'm sure Cleveland has a small pool of people, so maybe in NYC or a bigger market it's worth it, but for me...I'd run and save your money. I have had much better luck with Match.com than I did with IJL. I will say the people you work with are super nice, but watch out during their sales pitch....They will say "oh, I already have someone in mind that I think will be perfect". Yeah, well, that one guy will be good, but...the others...not so much.

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    It's Just Lunch
    Response from It's Just Lunch

    We are disappointed to hear you did not enjoy your experience. We will pass your note along to a local team member who will reach out to address your concerns. Thank you. IJL

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 9, 2022

    I have had a great experience so far with It’s Just Lunch. My Matchmaker Sarah has been wonderful. I’ve had one for State so far with Andy and we exchange numbers and discussed a second date. Just a waiting for that to happen. I have a second date already set up with another gentleman in January. I’m hoping 2023 brings the love of my life through. It’s just lunch. I’m excited for the adventure to continue. Thank you for your expertise in getting to know me and finding great male matches you feel will align best with what I’m looking for in a husband! :)

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    It's Just Lunch
    Response from It's Just Lunch

    We look forward to hearing more about Andy, in the mean time we are hard at work on your next fun first date! Thank you for being an IJL client!

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    Customer ServiceCommunicationHonesty & Transparency

    Reviewed Dec. 6, 2022

    After a few matchmaker placements and feelings of disappointment with lack of communication on the process, I was placed with Eugene. After an honest conversation regarding expectations, Eugene not only understood but actively listened to my thoughts. It was a real conversation without "fluff" and I respected that especially in continuing a working relationship with an organization. What is special about Eugene is how he started matchmaking. He continues to use that sixth sense gift to bring individuals closer to long lasting relationships in any capacity.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your wonderful words about your matchmaker. He (and the entire IJL team) is truly your advocate in dating and we look forward to our continued relationship.

    Customer ServiceTechSales & MarketingPriceStaffRates

    Reviewed Nov. 30, 2022

    'It's Just Lunch' was a waste of time and money, especially for the price the consumers pay. 4 of the 6 guaranteed "dates" were some of the worst dates I've been on. After providing feedback from the first date, which they claim helps them in the 'matchmaking process,' the following three dates were even less aligned with the characteristics I was looking for in a partner. During my initial conversations, I was very clear in stating I did not want children, nor did I want my partner to have children. When I received the call with a description of my third "match," the "matchmaker" I spoke with shared that the potential match they wanted to set me up with had two children. When I reiterated to her that I did not want children and my partner having children was a deal breaker, the "matchmaker" had to audacity to ask, "Are you sure? I think you would be a great match!"

    How would we be a great match if the guy has children, and I was clear in stating I do not want them?! It was at this time it became abundantly clear to me that they're simply just matching me with anyone who is available; they are a business and the "matchmakers" are salespeople who have a quota to meet (a guarantee of 6 dates during the 6 month contract), rather than actually putting forth the effort to find someone who would legitimately be a good match. On SEVERAL occasions, I thought about just not showing up to any of the remaining dates because I was so frustrated and disappointed in the dates and the effort being put forth, especially for what I was paying.

    My fourth date was several years older than the max age I requested, but the loophole there came when they failed to tell me how old he was, and it was my miss to not ask the question at the time of the date confirmation. My fifth date was a smoker, which was another deal breaker I shared with them at the beginning, and when I provided that feedback, I was told they 'didn't know'; and admittedly, I put zero effort into the final date, simply because I was mentally done, and just so excited to be done with my IJL contract. If I could give zero stars for this review, I would; I would NOT recommend the IJL experience to anyone.

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    It's Just Lunch
    Response from It's Just Lunch

    We regret to hear you did not enjoy your experience dating with IJL. A member of the local office will reach out to address your concerns. Thank you!

    Customer ServiceTechSales & MarketingPunctuality & SpeedHonesty & Transparency

    Reviewed Nov. 30, 2022

    I wish I had read more reviews about It's Just Lunch and fully read the contract before signing up and paying the fee. Now I'm stuck, out thousands of dollars, and realizing too late I've been scammed. I asked before I signed up how they found the people they match you with and was told it wasn't JUST their own clients. Even in the paperwork they say that they source clients. But that is a LIE!! They will only match you with paying clients. The majority of their clients are older men. It should have been a red flag to me that they say they REQUIRE Women to date men up to 10 years older than them. Men are NOT required to date people older, and only after I paid was, I essentially told that they would only be looking to match me with older men. This feels incredibly predatory.

    I signed up for it because the person selling me the services made it sound like it wouldn't be an issue, that I could say I wasn't ok with being matched with men 5 years + older than myself and there were enough men in their system they could accommodate that. But it was a LIE. If you want to sleep with your father, or your father's best friend, this is the service for you. If you do not have phycological issues and don't want to be preyed upon by older men run, RUN as far away from IJL as you can! Unfortunately they pressure you to sign the contract right there on the phone with them. So I didn't have time to thoroughly read it. They e-mail it to you and want you to open it and sign it RIGHT THEN with them on the phone, which doesn't give you time to read it. So I didn't see the part that waives your right to hire a lawyer.

    If you have any issues with their services, you first are supposed to address your issues with your matchmaker. If the matchmaker can't solve the issues, then you have to go talk to the Customer Service Manager or IJL VP of Executive Matchmaking so they can gaslight you. And your matchmaker turns over so even if you do have a conversation with them and feel like maybe next time things will be better - next time it's a totally different person contacting you! So all that personal information you just gave to the last matchmaker is not lost. They basically write what THEY think was important about your first 30 minute conversation into a computer, checking some boxes, and then will use a computer to match you with people based on the boxes they checked.

    Half of the matches I received were people who didn't match specific criteria I gave that I said was my "must have's" - the reasons I joined the service in the fist place. So either they ignored what they wrote in the computer, or they didn't even record it in the first place. You're much better off paying a friend/family/complete stranger you found yourself online to run a dating profile for you through an app. You'll save money and at least that person will listen to what you say and actually be working for you, not just trying to take your money.

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    It's Just Lunch
    Response from It's Just Lunch

    Jessica we are disappointed to hear you are not enjoying your experience. A member of our team will reach out to address your concerns via telephone. Thank you!

    Verified purchase
    Staff

    Reviewed Nov. 24, 2022

    I cannot recommend this enough, the interview was very thorough and my matchmaker took the time to really chat and get a feel for me as a person. Very simple and straightforward process. It takes the guesswork out of potentially dating because they will pair you up with someone who wants the same things as you. The service is perfect for the modern world of dating, and I would sign up again in a heartbeat. I had more success finding someone in 3 dates than I did in 5 years of meeting people off of Match or eHarmony. Thanks to It's Just Lunch I have found my partner and equal, who I plan to spend the rest of my life with. I am so grateful and hope more people decide to give them a try. I guarantee if they can just be patient that they won’t regret it. I signed up in May and by October I’m in a committed relationship.

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you met your special someone and are so happy for you both!!! Our enter team is passionate about our clients and helping them lose their single status!!

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    Staff

    Reviewed Nov. 23, 2022

    Dates have gone well. Working with my matchmaker, Debra S. has been very smooth as she is very knowledgeable and has assisted me with the whole process of getting back into dating. Matches have all been well thought out and the dates were fun. Looking forward to working more with Debra.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks James! We look forward to our continued partnership in dating as well.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 22, 2022

    Prior to Debra being assigned as my matchmaker, I was bumped around with different matchmakers with no notice. The process was "sold" to me as I'd work with the same person from the beginning to the end of my IJL journey. Once being connected with Debra the lines of communication improved; for that I'm thankful. She follows-up and is easy to talk to. I rate my experience with 3 stars because there have been hiccups along the way such as getting "re-matched" with someone I'd already been out with and the date had not gone well. In another instance I was given the impression that the gentlemen had seen my pictures and really wanted to meet me. However, when we met, he had no idea what I looked like which was incredibly awkward for both of us. I'm feeling less and less confident with each date... while also understanding that on some level the ups and downs of this process yield growth.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your open and honest feedback about the process and look forward to improving your experience.

    Customer ServiceHonesty & Transparency

    Reviewed Nov. 15, 2022

    They take your money but they don’t return calls, emails. They go mia!! Beware!!! They told me they had alll these high profile clients. Lies!!! They set me up with a guy who stood me up while I traveled far to meet him. The alternative guy was a guy who lived on the other part of the US. I am in NY. They wanted to set me up with a man in Cali. What a joke!

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you this happened to you. We are happy you are working with our Client Experience Manager towards a resolution and look forward to providing a positive dating experience.

    Customer ServiceStaffHonesty & Transparency

    Reviewed Nov. 15, 2022

    Run away and do not sign up with this company for matchmaking services! They take your money, don't follow up or send you on dates, in fact, the dates don't show and stand you up! The matchmakers are rude and do not listen to your needs. They don't follow up and go for months with zero contact. Do not waste your time or money with this sad excuse of a company. I had 1 virtual date out of the 6-12 promised matches, the date was not a match. Matchmakers are incompetent, rude, and could care less about their jobs. They also lie and gaslight your experiences. They claimed to match me on all these dates and did absolutely nothing! Huge waste of money!

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you did not enjoy your experience dating with IJL and appreciate your feedback on the process.

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    Staff

    Reviewed Nov. 4, 2022

    While I don't recommend It's Just Lunch at all, my experience with Elliot as a matchmaker has been wonderful! He is by far the best Matchmaker I have worked with at IJL and I have worked with quite a few. He has a nice, calm, caring energy that is so needed in this line of work. I highly recommend Elliot.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the open and honest feedback, we appreciate your business and look forward to providing a positive dating experience moving forward.

    TechPunctuality & SpeedMaintenance

    Reviewed Nov. 3, 2022

    I signed on to IJL to put some sparkle in my life. What I experienced was disappointment, frustration and anxiety — not just with the lack of dates but that my matchmakers were not easily accessible. I was skeptical that IJT had enough men In my age range available. However, I was given to believe that they had plenty of men in my age range.

    I was told that I would receive twelve in person dates, a new date each month unless I choose to take a break. Since I signed the contract on 12/1/20 I have had only 6 or 7 in person dates. My last date was in Mid-March 2022. Several dates with other men were scheduled, but were cancelled by the other party, often on the morning of the date. My skeptical side wonders if these men really were available. After my experience I could never recommend this service. Not only do I feel as if I have wasted money, but more importantly a lot of my precious time.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Diane, thank you for providing your feedback. We are sorry to hear you aren't enjoying the experience and want to change that or you. Our team will reach out to you to discuss further. Thank you!

    Verified purchase
    Staff

    Reviewed Oct. 28, 2022

    First date was a very accurate. Match with my preferred characteristics. My (1st) date was charming, professional, very conversational, well-traveled and attractive. I thought the match was extremely well thought out. The location for the meeting was a very nice, upscale restaurant. All the planning and coordination was well done. She and I have already communicated since the meeting and I hope to see her again.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear you are going on a 2nd date! Keep us posted and we are hard at work on your next date introduction. Happy Dating!

    Verified purchase

    Reviewed Oct. 27, 2022

    Elliot has been wonderful to work with and I would highly recommend him to a friend. He has made my experience personal and comfortable and I trust him with my feedback. He is a great person to work with and I look forward to continuing working together in the future.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you are enjoying your matchmaker and the process. Thank you for being an IJL Client!

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 27, 2022

    My experience is that I have not had one at all. I signed up for the 12 date package for around $** and I have not gone out on 1 single date in the month or so since I signed up. I think it’s reasonable to expect to go out on 1 date per month with a package like this but that hasn’t occurred. I’m skeptical in their abilities if they have had just 1 video call with me and no viable matches or dates have happened. They told me I didn’t have criteria that was very picky or unrealistic so I would have no difficulties being matched.

    It’s also very deceptive to tell a new client that I can delete my online dating app profile and get ready to have some fun to meet quality matches, especially when I’ve not had any contact from my matchmaker since I had the 1 video interview. She gave me a choice of 2 potential matches on that day of my video call. I chose one and he was conveniently “unavailable to date”. Haven’t heard from her since. She didn’t respond to the email I sent her about 2 weeks later to just check in.

    In the contract you sign it states that you are expected to respond to your matchmaker within 48 hours of contact; however, it seems you can’t expect that practice being reciprocated when you contact them. I reached out to my consultant who signed me up and she at least responded within 24 hours. She assured me that they work together as a team and that she would have my matchmaker get in touch with me. That was a week ago and still no contact from my matchmaker or the consultant to follow up, and still I have not had a single date option for the $$ I spent. I understand this process can take time but this experience as a new client thus far does not instill much confidence.

    Now I’m even more irritated because in reading some of the comments listed here, a “date” is classified as being presented with a profile by your matchmaker. That is not clearly stated or defined in the contract you sign. You haven’t even met the suggested person yet. In fact, you haven’t even left your house! But that is considered a date?!?! I can do that on my own without wasting $**.

    I’m a busy professional and IJL appealed to me because of the time and energy it takes to wade through the myriads of profiles and weirdos in online dating apps to find a suitable potential partner. They assured me that they provide a high quality service to help me find suitable potential partners. Guess not. Seems like a bait and switch scheme to me and I would think anyone would feel as deceived as I do at this point. Don’t sign up with this company. It’s just an expensive form of catfishing in my mind. I wish I could terminate the contract and get my money back since I’ve literally received nothing from them and I have no confidence in their abilities to provide a quality service experience. Very dissatisfied.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for letting us know about your experience, a member of our team will reach out to you to address your concerns. Thank you!

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceRatesCommunication

    Reviewed Oct. 20, 2022

    I was very excited to start working with IJL in November 2021 as I'd finally had enough time to start dating again and wanted to work with someone to find the right one. After a sales call and affirmations that I was a great fit for IJL's system and had many potential matches, I signed on and had a call with one of their matchmakers (Vanessa). Kevin G quickly sent along a date that matched most of my criteria, but didn't meet my height requirement (I'm tall and have a complex, but everyone has their things).

    I emailed Vanessa to follow-up after declining Scott, but she never replied. I then emailed Kevin, and he never responded, but I was sent another match from Kevin G in December. This was also a good match and had the right height, but unfortunately I was told 5 days later that Maxwell was no longer available for dating. I got another date from Kevin G (still not Vanessa, but nobody told me I had switched matchmakers) for Ted, but I didn't think it was a good match so I passed.

    Side note: I also need to point out that the only information I was provided on the matches before the dates was in the phone call I would get from IJL about the match. They usually called when I was working so thankfully I had some of them on voicemail, but otherwise I didn't have easy access to their information. I was provided a link which showed me the person's name, age, and 1-2 pictures; that's all. When I asked to be emailed this information, I was told it could only be provided verbally. Pretty sketchy....

    After turning down Ted, Jorge (not Kevin G or Vanessa) sent me a new match. I still didn't think that Charles was a good match for me, but I agreed to go on the date. I emailed with Jorge about it and we aligned on a time. I didn't hear anything back from him about where until about 24 hours before the date, which was a 45-minute drive from me after work. Due to the late notice/confirmation in my schedule, I couldn't go anymore and canceled the date. I also stated I was no longer interested in Charles, because I really wasn't from the beginning. But I was trying, as Jorge had encouraged me to do. Jorge then called me and I discussed how dissatisfied I was with my entire experience.

    I'm not meeting the people I was sold were on this platform, and the operational bit of this has just been ridiculous. I felt like I wasn't getting anything near the personalized experience I was also promised as I'd never even had a conversation with Kevin G or Jorge about what I was looking for in a person. I signed a $5K contract for 24 dates or 12 months, whichever comes later. Unfortunately I didn't realize that later could be until I'm 84. :(

    After that, I sent Jorge a list of my must-haves, preferences, and dislikes so he could better know me. He has done better since that time with the last 3 matches (in 8 months) but continues to miss on my criteria related to religion, so I've just given up with this company. I still don't see good matches and am getting declines after matches are sent to me, so it's just not working out for me. I wanted to share my experience for those of you that might be super excited about this -- beware and don't sign a long-term contract -- do the shortest duration or number of dates because they could be working to fulfill this contract until you die.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback, thank you for taking the time to address your concerns as they are important to us. We are looking forward to your upcoming date in November and look forward to hearing from you how it went.

    Customer ServiceRefunds & Payouts

    Reviewed Oct. 18, 2022

    This was a disaster of a service. I signed up for a 12 date deal for about $3,000. I did a lengthy phone interview and told them the qualities I like and don't like in a partner. It essentially went in one ear and out the other. They set me up with religious women, women that wanted children, women that didn't drink, women that did not match my race preference. There were multiple "matchmakers" as well from all over the country so you don't just work with one matchmaker. They set up our dates in parts of town that were nowhere near where we each lived because, because they are in cahoots with certain restaurants.

    Here is why I am giving them a 1 star though and not 2: I only went on 6 dates of the 12 date deal. I requested the balance of my money back and they refused. They said I already had my 12 dates. I said "what are you talking about I've only had 6?" Evidently when they send you a pic and background of a potential date and you turn that down, that still counts as a date. So I had "matchmakers" not reading my profile and setting me up with someone that I would never ever date, and that counts as a date. Beware of this if you sign up for this service you basically will get screwed over because you are beholden to these "expert matchmakers" who stink at their jobs. I tried to get management in the company to call me back and they would not return my call. Awful experience and a waste of time and money it's a racket.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate you taking the time to share your experience on your past IJL membership. Your membership provided dating opportunities which you can say yes or no to. The more often you say yes, the more fun first dates you will be going on and the more fantastic ladies you will be meeting. We are disappointed to hear you didn't meet your special someone and have shared your feedback with our team. Thank you.

    CoverageTechPunctuality & SpeedStaff

    Reviewed Oct. 16, 2022

    Short version: It's Just Lunch collected my money and provided very, very unprofessional services or NO SERVICE at all. All recommended matches never covered my criteria by a long shot. It seems they were sending my way all TOTAL opposite matches. Example: request "tall man" - recommendation by the company - short; request "no kids" - recommendation by the company - kids living with; request "not attractive to the guys with no hair (head)" - recommendation by the company - guys with NO hair at all; request "looking for a man who has an active workout schedule" - recommendation by the company - guys never work out a day in their life; etc.... etc....etc....

    It's Just Lunch have a really nice game going. You have certain amount of time or dates to go through...and they will recommend anything that is out there, but it is not what you are looking for. I guess it is one way to a make certain that you will renew your contract again (so they can collect a few thousand dollars more). In my case, they told me I need to try everything. Really? I am over fifty years old. I did try everything. That's why I am reaching to you to help me in your area of expertise. But.. it is NO level of expertise or service. Warning!!! Do not use It's Just Lunch if you are really looking for a serious relationship match. It is a number of other dating companies who are really care about outcome.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you did not enjoy your experience dating with IJL as we strive to provide a positive dating experience to all of our clients. We have shared your feedback and concerns regarding your past membership with our team. Thank you!

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 12, 2022

    Worst matchmaking service ever, matchmakers suck, worst communication from matchmaking professionals ever. They took forever to make matches, weren't organized when a matchmaker left, I had to switch matchmakers so many times. Never use this company, they truly suck.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you haven't enjoyed your third membership with IJL, as this is not the norm and our goal is to provide a positive dating experience. We look forward to your feedback after your upcoming date this week. Thank you!

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 10, 2022

    I am satisfied with the quality of matches I am getting. However I would like to see less waiting time in between matches because the holidays are coming and I don't want to be alone during such a time.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your feedback. We are absolutely focused on quality dates, not quantity and want to ensure we put the right candidates in front of you for quality and fun first dates. Thank you!

    Customer ServiceStaffRates

    Reviewed Oct. 10, 2022

    I paid almost $4,000 in July 2022; I was set up on ONE date in August with a guy who was a NON-PAYING member; I have yet to be set up on any other dates since (as of this writing in October 2022). I understand that maybe there aren't enough people to match me with, but ignoring my e-mails/phone calls is NOT the way to deal with this very unsatisfied customer. I was told I would be set up on 24 dates for the year. At this rate, how is that supposed to happen when my membership expires in July 2023? RIDICULOUS.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Linda, we appreciate you reaching out and expressing your concerns regarding your membership. We are sorry to hear you are not enjoying your experience as this is not the norm with IJL. We will contact you via phone to address your concerns above and work towards providing a positive dating experience. Thank you for being an IJL client.

    Verified purchase
    Customer Service

    Reviewed Oct. 7, 2022

    I feel safe with my dates. I have used another online dating service and there are some weirdos and people who are out to get your information for whatever reason. I don't give out my email to strangers and this company protects me and my information.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and your business!! We look forward to your next fun first date!

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 4, 2022

    After going through interviews where I didn't feel listened to, it was confirmed that they weren't listening. The first person they matched with me had two qualities I specifically told them I didn't want. Then the second person they set me up with, they emailed 24 hours later and said he wasn't available. I have been calling for two weeks without a phone call back. Looking for a person to spend your time with is very personal and emotional. I am disappointed in the lack of empathy or respect the staff at IJL has shown. Deciding to sign on with IJL is a very emotional and expensive decision to make. I feel like they have treated me like any other business might. I can tell you I have had better service at Panera – with people who seemed to care more than those I have dealt with at IJL. And it's a heck of a lot less expensive.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you connected with our Management team to address your concerns. We have your availability and will swiftly work to schedule your date. We look forward to hearing how it goes! Thank you!!

    Verified purchase

    Reviewed Sept. 30, 2022

    Mixed bag, Diamond / Executive level is upsold. Results vary. Maybe I'm a bridge troll. I did get a rare married lady who somehow snuck in, that was fun. But I'm sure there are plenty of nice women that are active members.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and have updated your dating preferences to note you are no longer open to meeting women separated, but going through the divorce process. Your matchmaker will reach out with your next date. Thank you!

    Customer ServiceContract & TermsTechSales & MarketingStaffHonesty & Transparency

    Reviewed Sept. 25, 2022

    When I joined IJL, I was skeptical; online dating has become a meat market and I wondered 'could this be any different.' The rep I spoke with sold me on the idea that all IJL clients are paying the fee because they too are looking for a relationship. She also sold me on the idea that I'd work with a matchmaker that would "work hard to know just what you're looking for."

    Unfortunately, IJL could be translated to "It's Just Lies." Nothing about what I was sold has been delivered to me. Two years in and instead of the 12 dates promised in their agreement, including "about 2 matches a month" the rep promised, I've been matched on only 3 dates but have been passed around to more than 15 diff't "matchmakers." I've since come to discover that this is the norm for IJL clients. I haven't been matched with a date for more than 9 months, and now have reached out to IJL more than 6 times in the last three months and haven't received any response at all.

    IJL is all about sales and taking your money. They do NOT care about getting to know their clients (how could they when they shuffle matchmakers around constantly?). I finally lodged a formal complaint and was deferred to their air tight contract which is clearly written to support their predatory business model -- the contract provides no timeline for fulfilling their "12 dates" agreement. Don't expect anything they sell you in the consultation call; it's all designed to get your money and move on.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Tiffany, our Client Care manager has contacted you to address your concerns. We look forward to working with you and working towards a positive outcome.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2022

    Kenia is very nice and is excited about matchmaking. She has put a lot of effort with my account and is very communicative. She is sensitive to scheduling and personal preferences. I feel Kenia’s best quality is availability, communication and understanding.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for the great feedback Robb!!

    Verified purchase
    Staff

    Reviewed Sept. 21, 2022

    Lilliane was so amazing to work with. She listened to everything I was looking for and set me up with the perfect woman! The date ended with a kiss and I’m putting my account on hold to make future plans with my date! Thanks, Lilliane!

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    It's Just Lunch
    Response from It's Just Lunch

    Such amazing feedback!! Keep us posted on your date, we can't wait to hear more!!

    Customer ServiceRefunds & PayoutsCommunication

    Reviewed Sept. 20, 2022

    I invested a couple thousand dollars for what would be, and continues to be, a very lackluster experience. I've been bounced around to 5 matchmakers, have been set up on wrong dates, been set up with a very passive/aggressive matchmaker who questioned my taste in her date picks and promised a ROBUST amount of dating opportunities. I've had more luck personally using free sites like Bumble and Match and for FREE. There have been long stretches of time where I hear nothing from my matchmaker 5-6 months at a time.

    The dates they've set up have been with poor communication, I've NEVER had any of my matchmakers follow up for meetings on feedback post dates. The dates/men they've set me up with always share similar experiences with me. I've had 4 dates in 2 years. Thank god I didn't just rely on this company to get myself out there or I'd be in a retirement home by now. I've disputed to get my money back and it's been a waste of time. I have a podcast, a large social media following and large influence with the women in business in my community and any opportunity I have to steer them from investing in this company I will till I get my money back or they somehow turn their service around.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Diana, we are sorry to hear you have not enjoyed your experience as this is not the norm. Your matchmaker contacted you to discuss your concerns, we look forward to hearing back from you.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2022

    Wow! I've met several smart, beautiful, fit women through It's Just Lunch. I'm a man in my early 60's, a professional, who was married for 33 years and dreaded entering the dating scene. It's Just Lunch has allowed me to meet women in a comfortable, low pressure setting, where we can easily communicate and get to know each other.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear you are enjoying the dating process. We are here every step of the way and look forward to helping you lose your single status!

    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2022

    I had to contact the company multiple times to get a response. I do not feel that is my responsibility. They did respond to my emails. The date was efficiently arranged I asked to be mailed, but they called.

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    It's Just Lunch
    Response from It's Just Lunch

    Linda, we appreciate you reaching out about this. At IJL we are a personalized matchmaking service, and will always call you to tell you about your dates. If you prefer that we leave a voicemail our team can do this as well, however, your matchmaker will always verbally share with you the details of your date and why we see the two of you hitting it off. We are hard at work on your next date!

    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2022

    I do not believe Kevin listens to what you're truly seeking. He speaks over you, I have found him to be condescending at times as well. I have asked repetitively to switch matchmakers and have sent more than one email expressing my dissatisfaction and have gotten nowhere. I feel like all that was wanting was my money. Ironically, my last date had the exact same feelings. I would not recommend this to anyone.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate your feedback and sharing your concerns. We are committed to working with you to provide a positive dating experience. Our team will review your file and be in touch to address. Thank you!

    Customer ServicePunctuality & Speed

    Reviewed Sept. 14, 2022

    This service presents itself as upscale matchmaking but does not appear to have any live people signed up. I paid the large fee in January and have yet to be presented with a real person. Each month they call me with a name and description, send me a link and, often before I can indicate if I want to meet, the person becomes "Unavailable," One individual, "Walter," became "unavailable" the night before we were scheduled to meet. A few months later, I was presented with "Walter" again. Before I could reply, he was "unavailable." Last month, I received an email that "Andrew" was "unavailable," before I had even been presented with him. I want out of this sham. Run away yourself before you waste your money too.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you have some concerns around your experience. Our team is looking forward to your upcoming date on October 22nd and hearing your feedback. Chat soon!

    Verified purchase
    Customer ServiceStaffRatesFollow-Through

    Reviewed Sept. 10, 2022

    Kenia has been very professional with her clientele care with her exceptional communication, she means and follows through with her word! I appreciate her quality efforts and commitment to find someone of mutual interests I’m interested in, especially culturally IQ and personality. I’m very blessed and pleased to have Kenia, my IJL matchmaker! Thank you Kenia for your genuine customer care, professionalism, high character and sincerity!

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    It's Just Lunch
    Response from It's Just Lunch

    We are elated to hear you are enjoying your relationship with your matchmaker, they are truly your wing woman through this process and always have your best interest at heart. Happy dating!

    Verified purchase
    Customer ServiceTechRefunds & PayoutsMaintenanceStaffRates

    Reviewed Sept. 9, 2022

    After an extensive interview over a number of days, I was very impressed with the range of questions, from values to religion to musical interests to extended family, and on and on. It was great! I was surprised that I received none of this information about the potential date I was presented with. All the information I received is age, employment status, religion, and marital status. That's it. I found this to be very inadequate to help me make a decision about whether or not I wanted to meet the individual. (I have also been on Match.com, and before I meet someone, we have typically exchanged numerous texts and emails, and have had two phone conversations, so I know something about their values, articulateness, humor, ability to write, whether or not they ask questions, what is important to them, their interests, etc.).

    I decided I did not want to meet men with only this limited information, and did not accept a date. Now, I will add that I am a 3.5 hour drive from the places I might meet men for lunch, as I live a long way from the closest IJL market ... so seven hours of driving over a mountain range in one day. I made a mistake. I should not have signed a contract. But I did and I paid my money. I have now spoken with five different individuals at the organization, and told them I will not be using their service at all. No one is willing to break the contract and give me even a percentage of my $2800 back. This inflexibility and lack of customer awareness and service is why I am writing this review. I have run my own business for more than 25 years and when someone asks for their money back, I do it immediately -- no questions asked. So, enter into this relationship with IJL with your eyes wide open!

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you don't like the process, our team has contacted you to address your concerns and reiterate the process and why we do what we do and have been successful at over the last 30+ years. We look forward to our continued relationship and working with you to provide a positive dating experience. Thank you!!

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 9, 2022

    IJL asked me to consider dating people in a city thousands of miles from where I live, after assuring me that the local pool was big enough. Felt like a "bait and switch" move. I wish that the experience wasn't taking so long (two years). No complaints about my direct contacts.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you have not enjoyed your experience. Our team will be in touch to address your concerns. Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 8, 2022

    Will D. has been most helpful in arranging dates that please me and the woman I will get to know. He answers my calls and addresses my concerns. Will has been a great help. It's Just Lunch and Will have been amazing...

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for your excellent feedback!

    Verified purchase
    Customer Service

    Reviewed Sept. 7, 2022

    An overall great experience! From start to finish. It all starts brief interview. Next you speak directly to your matchmaker. Finally you receive an email with the date and time all set up. What a great way to meet someone that you would never have met before, for whatever reason that may be!

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Tom! We love to make it easy for our clients so all you have to do is show up, be yourself and have fun! Thank you for your support and business.

    Verified purchase
    Timeliness

    Reviewed Sept. 2, 2022

    Will D is awesome. Within hours he was on task. I really liked his suggestions and conversation. He really has a great feel for what I’m looking for in life! I fully recommend this avenue for big decisions. I realize there are lots of other alternatives but this seems to be the best way for me.

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    It's Just Lunch
    Response from It's Just Lunch

    We love the candid feedback and appreciate you being an IJL client. Happy dating!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 2, 2022

    Kenia is enthusiastic and kind and actually calls and e-mails back in a timely manner. I was really feeling negative about IJL until I started working with her. Especially given how difficult it is to leave a simple review. She has changed my impression of IJL.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear your matchmaker has renewed your faith in dating! We look forward to more positive feedback after your next fun first date!

    Verified purchase

    Reviewed Sept. 2, 2022

    I want to thank Amy for setting up great dates for me (for both of us I would say). I enjoyed our quality lunch time and appreciate Amy's continuous efforts. She spent time getting to know me and carefully picked dates that match our personalities. :-)

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this, at IJL we take it one date at a time and use your feedback to finetune the process. We look forward to helping you lose your single status!

    Verified purchase
    Staff

    Reviewed Sept. 1, 2022

    Will D, was fantastic. He communicated so well with his enthusiasm, humor and care which put an incredible ease to the process. His promptness is well appreciated as well. Glad to have Will D as my team member. I look forward to working with him and be excited for he has planned for me.

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    It's Just Lunch
    Response from It's Just Lunch

    We love to hear this positive feedback about your matchmaker, thank you for your business!

    Verified purchase
    Staff

    Reviewed Aug. 31, 2022

    I have a good experience with It's Just Lunch! getting to know me and matching me with someone I told them I would be attracted to. Everyone has been really friendly and very easy to work with before I go on the dates.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We love to hear you are enjoying your experience with IJL and our team of matchmakers. We look forward to your next fun first date!

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Aug. 31, 2022

    I am writing about my experience with my matchmaker, Debra. Debra has worked with me on a personal level and has gone above and beyond to make sure that I am having a good experience beyond my matches. I feel that she truly cares about my feelings and has helped me beyond what she had to as a matchmaker. I appreciate her help and that she cares. Debra is very honest and tells it like she sees it. It is refreshing and I really do appreciate the time she takes to make sure that everything is okay and the advice and wisdom she shares.

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    It's Just Lunch
    Response from It's Just Lunch

    We so appreciate your feedback, thank you for being an IJL Client and Happy Dating!!

    Verified purchase
    Customer Service

    Reviewed Aug. 30, 2022

    I have been pleased so far with the service and that I have received the normal amount of matches per month. Patricia has called back to me when I have reached out to her in a timely manner. She has called to let me know of each match profile.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you are enjoying your experience. Thank you for taking the time to let us know how things are going so far!

    Customer ServiceRatesTransparency

    Reviewed Aug. 23, 2022

    Yeah had high hopes for getting dates. I keep open mind and had 2/5 dates I signed up. Communication is crappy as many have experienced. Been going on for months without a date. The 2 dates I did have weren’t even serious in dating. One worked nights so getting to answer was nearly impossible. My 2nd date her profile hasn’t been updated in over a year so the information provided to me was not accurate after going on the date and asking her questions. She stated that she has asked them to update it because of the similar issues she has had with other dates. Lastly got new coach and as usual get phone call stating, "We are working in your next match." At this point I’m not even interested in moving forward since it’s been 3+ months since my last date.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Rocky, thank you for taking the time to share your concerns. We apologize if you are not enjoying your experience, as this is not the norm. The manager of your market reached out to discuss your concerns last week. We will reach out again as they are important to us. Talk soon!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 20, 2022

    Will D is my new matchmaker. Passionate about connecting people, he's savvy, candid, inquisitive, and witty. Will D's enthusiasm is catching. He's good at communication and at listening. He quickly selected two candidates for me. The first was no longer available, and the second match is pending. I'm intrigued about meeting new people over lunch, and it's wonderful that Will D can handle the logistics.

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you are enjoying your experience with your Matchmaker! Happy dating!

    Verified purchase
    Honesty & Transparency

    Reviewed Aug. 18, 2022

    Debra is a great coach! She has listened to my needs and feedback. I honestly feel I can talk openly with her about anything. She has heard the type of person I feel best suited for-and the last two matches have been "spot on". (It took a few matches to learn). She is attentive, and gets right back to me. I can't imagine a better dating coach!

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We love the great feedback on the matchmaking team, look forward to your next fun first date!

    Verified purchase
    Punctuality & SpeedStaffFollow-Through

    Reviewed Aug. 5, 2022

    I am writing to compliment Michelle my most recent matchmaker. She has been outstanding. She was quick to find me a match and she has been with me very regularly. That is what I have asked from everyone and she seems to finally be following through. She has been everything she has said she would be and I am very thankful to her for that.

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    Response from It's Just Lunch

    We are so happy to hear you are enjoying your one on one relationship with your matchmaker! We appreciate you as a Client and look forward to more fun first dates!

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    Customer ServiceCoverageStaff

    Reviewed Aug. 4, 2022

    Cecily is working hard and getting results! She's super dedicated. It is appreciated! She is professional plus it is a pleasure to work with her. She communication style is just right to ensure things are covered and go smoothly. Many thanks!

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    Response from It's Just Lunch

    Thank you for this great feedback on your matchmaker! We enjoy working with you. Happy dating!

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    Staff

    Reviewed Aug. 4, 2022

    Jorge was excellent and he introduced me to a great guy on the first date. I’m the past have not had such a great experience but Jorge made up for all the other dates. Thanks Jorge. I am now in a relationship.

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    Response from It's Just Lunch

    We are so happy to hear this news!! Keep Jorge and the matchmaking team posted on how your relationship goes, we love to hear about IJL success stories!

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    PriceStaffRatesValue

    Reviewed Aug. 4, 2022

    This is an awesome dating service! Very hands-on treatment by the staff who really care about your dating experience. After just a few dates, they are able to focus in on the type of person that you are interested in. Well worth the money!

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Mark! We love what we do and really take all of your feedback to fine tune the dating process, so thank you, for your partnership with IJL!

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    Punctuality & Speed

    Reviewed Aug. 4, 2022

    This is my second comment on the wonderful date IJL set me up with. Also Michael was a magician in canceling Benihana on 56th St. The place was under full construction with fierce jack hammers blasting the ceiling. Micheal found a better spot quickly.

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    Response from It's Just Lunch

    We are here to take the stress out of dating for you, so glad you enjoyed your date!!

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    StaffHonesty & Transparency

    Reviewed Aug. 3, 2022

    I enjoy my chats with my Matchmaker Hazel. She is always professional, uplifting with me. We always have good open chats. Hazel. Always allows me to be open and honest. I feel I can tell if I prefer to move on. And she is always willing to my reasoning to do so. She is great to communicate with me.

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    Response from It's Just Lunch

    Thank you Joanne for the great feedback. Your matchmaker is your wing-woman all throughout the process and we are here every step of the way. We look forward to our continued partnership, happy dating!

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    Staff

    Reviewed Aug. 3, 2022

    I had the wonderful experience of working with the staff at It's Just Lunch. They were all professional and really work with me individually to meet my needs. Demographically it was a challenge but they found dares for me with Professional, intelligent, and beautiful women. I would highly recommend It's Just Lunch to anyone. It was a pleasure to work with the staff there.

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    Response from It's Just Lunch

    We truly appreciate your kind words about our team and are happy to hear you are having a great time! Thank you for being an IJL client!

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    Staff

    Reviewed Aug. 3, 2022

    Jorge is an outstanding matchmaker and am so thankful for the dates he has arranged for me. He is a truly a wonderful listener who cares deeply about finding me the right one and not just anyone. I would recommend him highly.

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    Response from It's Just Lunch

    Thank you for taking the time to share your experience. We enjoy working with you and look forward to your next date!

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    StaffRates

    Reviewed Aug. 3, 2022

    Debra has been a great help in providing direction and support in setting up dates. She has also provided post-date feedback to both better align my interests with subsequent dates. Her feedback has resulted in me meeting someone who I am exclusively dating and very much enjoying her company. I would highly recommend IJL and specifically Debra.

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    It's Just Lunch
    Response from It's Just Lunch

    We appreciate this feedback and we know Debra does as well! The entire matchmaking team is dedicated to working with you to provide a positive and fun dating experience. Thank you again for this great feedback!

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    StaffHonesty & Transparency

    Reviewed Aug. 3, 2022

    So far my experience with It’s Just Lunch has been amazing! I completely attribute my positive experience with IJL to my matchmaker Cecily! She is amazing at her job! I honestly can’t say enough good things about her. She truly cares about her clients and it absolutely shows in her work! I feel like she took the time to get to know me so that she could match me with the right type of woman. And I can honestly say that talking to her is like talking to a really good friend. And so far she has done a fantastic job of matching me with some very high quality woman. I feel very fortunate to have Cecily as my matchmaker and I look forward to working with her in trying to find my person!

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    Response from It's Just Lunch

    We are so happy to hear this! We look forward to helping you lose your single status!

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    Reviewed July 28, 2022

    I have just begun the dating process with It’s Just Lunch, so far it’s been a good experience, but I would rather do a review after more time has gone by. I have only been on one date set up through them.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Jason for your honest feedback, we look forward to our continued relationship and your next fun first date!

    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 25, 2022

    I don't even know where to start. I signed up for IJL on my father's insistence as I am a hardworking single woman in my late twenties who lives happily alone, but hey let's make Dad happy. I want to be clear about why I used this service, as it is different for others- I get too many matches via online dating apps, and I don't have the time or patience to weed through and find those I will actually have a connection with. Turns out, though, IJL is just more of a headache and frustration point.

    The cost was $5k for 12 months or 14 dates. Don't be fooled by the initial welcome/intake call, this is the only person in the 12 months who is focused on getting to know you, and she's gone after that call. After you are in the program, you get an Executive Matchmaker, who is supposed to be your go-to contact person. One would imagine they should get to know the client a little better and understand who they are and their personality, but in fact I am already on my 6th? matchmaker after being in the program for about 10 months. You get switched and tossed around like a hot potato and it's been ridiculous finding who is supposed to help me. I get a VM from a lady saying she is my new Matchmaker, I give her a call back the next week and she repeatedly tells me I must have misheard the VM (even though this thing call voice transcribing exists on Apple, so I apparently can't read either), and that I am wrong. She finally admits that I am right, and next week I have a different matchmaker.

    The matches they present you are based on a basic subset of qualifiers (I don't notice this consistently), then hobbies. I can't tell you how many guys I share hobbies with, since I like outdoor activities and watching/playing sports, but who I am and my personality doesn't play into a match potential ever. Then there is the massive amount of time it takes to actually get to the date itself. I think most of my dates (only 4 so far...) have been 3-6 weeks out for no valid reason. They don't give you reminders at all, make sure you keep your calendar up to date. When I got to a new matchmaker, I was accidentally put on a 2-month hold because he "missed" one of my reply emails, but then never admitted to it.

    A few weeks ago I went on a date with a guy. (The locations of these dates do NOT coordinate with where either of you live, be prepared to drive). Turns out he doesn't even live in Phoenix, he's just here often for work. So my preferences I clearly laid out in starting this program (I do NOT want a long distance relationship nor to date in other cities) drastically missed the ball here.

    I was presented a match this week as my next date, the details started sounding familiar, then I had asked if my feedback from the last date was taken into consideration here. I want more of a macho man, alpha male (all I've gone on dates with are men I would definitely wear the pants with) and he told me, "well he's not arrogant, and he's a lawyer so I bet he can get aggressive" (how is that how you interpret that?). Bad answer, but I said to send it over and I'll look. But then the email comes, and it's someone I've already been on a date with and did not want to see again. Are you kidding?

    I have so many negative experiences I could write about, but ultimately it comes down to the service having no value and the customer experience. The service has been awful, awful, awful and the dates haven't amounted to anyone I am interested in. This is a waste of my time and money, and truthfully, Tinder does a better job of matchmaking.

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    Response from It's Just Lunch

    Hi Kyra, we are so sorry to hear you are disappointed. We have forwarded your comments to the customer service department who will be contacting you.

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    Customer ServiceStaff

    Reviewed July 23, 2022

    I have had more dates through IJL than I have through the online match making website. They take all the difficulty out of trying to find someone and set up a first date. Please note, the match makers are not genies; they are limited to the dating pool. I find the lack of responses on the online dating services to be a significant deterrent to dating. Having a match maker set up the first date for me was amazing.

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    Response from It's Just Lunch

    We love what we do and as your matchmaking team, we enjoy taking the stress out of the dating process for you. Our goal is that all you have to do is show up and have fun! We look forward to your next fun first date.

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    Reviewed July 19, 2022

    IJL has a great model for finding that special someone. My first date this past Saturday turned into a 3 hour lunch that was the highlight of my weekend. They matched me with a successful woman who is articulate and a savvy business owner, these types are hard to find these days. We’ve been messaging since and I’m looking forward to spending more time with her! Thanks IJL!!

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you had a great date, hopefully the first of many more to come!

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    StaffRates

    Reviewed July 16, 2022

    IJL has taken the work out of meeting new people. My matchmaker is amazing, it’s like talking to one of my best friends. She selects matches she thinks I would be interested in and sets up the dates. All I had to do is show up and have fun!! It’s been great!

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy to hear you are enjoying the experience and having fun! Happy dating!

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    Reviewed July 13, 2022

    I really enjoyed meeting Marie. A great date. Such a nice lady. I am not sure about the attraction, but, we are e going to go out again next week. Thankyou for setting up a date for me with Marie. I really enjoyed the date.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you and Marie had a great time on your first date. Thank you!

    Customer ServiceSales & MarketingRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed July 9, 2022

    After a break, I decided to date again but I didn't like the online dating apps and the pandemic was not helping. Some friends suggested matchmaking services could work for someone like me who is looking for certain qualities so after a brief web search (should have done my homework better) I called IJL and they sold me a 24-date package (was the only choice I was given) for 4000$. She (Susan) asked me if 1-2 dates a month would work for me so I thought 24 dates can take 1-2 years which felt reasonable (I did not question why 24-dates package, I should have). I was very honest with what I was looking for and she told me that there were so many single men that fit the criteria, especially in my state/area.

    I became a member in Jan 2021. It's been 1.5 years and I feel deceived. After the first few matches (disappointing even being very open-minded) I emailed them in March 2021 to ask for a refund because I thought based on the few months' experience what they promised me was not possible. No one from customer service contacted me. My matchmaker (Josephine) called me and told me to be patient etc. It's been 1.5 years, after several different matchmakers (changed without a reason to my knowledge), some more totally random matches (~ 6, some completely outside my specifications, declined all of them except one match in 2022) I emailed again a few weeks ago to ask for the rest of my money and no one contacted me. Terrible customer service. They are nice when they sell their unrealistic service to you but that's it.

    If you are a 40+ woman with certain criteria, DO NOT WASTE YOUR MONEY. You might as well sign up for online dating apps. There is no matchmaking, they are mostly random matches, some of them worse than what you see in dating apps. The reality is that most men are looking for 15-20 years younger women and if you are looking for someone decent, close to your age/education/career/intelligence level, with similar life style, you will be disappointed. It takes a huge tall emotionally. IJL is not magic, they are sales people taking advantage of your vulnerability. I meet much better people in my own circles.

    In terms of the experience with the three dates I was on (one virtual, two in person in 1.5 years), they were nice/respectful men. Just very different than what I am looking for, both physically and intellectually. I don't blame the matchmakers, I know I am selective and it is not easy to find someone who fits even the basic criteria. IJL shouldn't have sold me a 24-date package for 4000$. They either don't know what the reality is or they are lying to people like me. Either way, not good business!!

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    It's Just Lunch
    Response from It's Just Lunch

    We sincerely regret that your experience is not meeting your expectations. Your concerns are very important to us. We have forwarded your message to our customer service team who will reach out to you.

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

    Reviewed July 2, 2022

    I joined IJL the first week of Feb. 2022 after speaking to Shilah and paid almost $3000 for a one year membership. My match-maker, Amy, contacted me and set up my profile. Amy is very personable and does her job well. She arranged my first date a couple of weeks later, but a few days before the date, she contacted me to say he cancelled. Several weeks later she arranged another date. That date was not a bad date, we did have a lot in common, but that's as far as it went. Then I didn't hear from Amy for 2months. When she finally did contact me, she sent me a photo of my possible next date, and I agreed to meet him.

    When I got to the restaurant for lunch, this man looked NOTHING like his photo, he was sloppy and unkempt and was sprawling over in his chair with his legs hanging over the arm of the chair. During our lunch, he told me that he doesn't even have a membership with IJL - he NEVER PAID ONE PENNY TO BE A MEMBER!!! Needless to say, I was furious. I immediately called Amy and told her I wanted to cancel my membership and get a refund. Evidently, IJL feels they don't have to refund anything to anyone, but don't hesitate to misrepresent their company.

    Even though it states "It’s Just Lunch is a paid matchmaking service. A typical membership costs between $2,000 and $4,000, depending on the member’s location, the number of dates a member wants to go on and other factors. There are no free memberships." that is definitely not the truth. And when I spoke to a manager about getting a refund, they refused to tell me how many men they had as members in my city. This is a total scam.

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    Response from It's Just Lunch

    We apologize that you are disappointed with your experience. Your concerns are very important to us. We forwarded your message to our customer service team who will reach out to you to discuss further. Thank you.

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    Customer ServiceStaff

    Reviewed July 1, 2022

    After reading some reviews and understanding that you need to be as descriptive as possible in order for them to find the most appropriate or desirable match, I signed up with IJL. While their fees are not nominal, it gave me the confidence that anyone signed up was more serious about finding the right person. I also didn't want any part of my profile publicly available, and discretion and privacy was taken very seriously by them. When I entered my information initially, I received a call the following business day. In the first conversation, they spent an hour understanding who I am and what my ideal vision of a person and relationship is, and got an understanding about my short and longer term relationship goals.

    Less than 48 hours after the initial sign up conversation, my assigned representative Jorge contacted me, and got some more information from me. We met on a video call so he could get to know me more, and in less than a month he set up a meeting with someone I would never have dreamed of finding any other way. Today, we are both committed to understanding each other more to see where it goes, and the future looks bright at this point. But, my hat is off to the treatment and quality of people within their portfolio of clients. Not meaning to attach a monetary value to their service and expertise, but if I had known who I would end up dating, I would have paid ten times more and not even thought twice about it! Well done IJL and thank you Jorge!

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    Response from It's Just Lunch

    Thank you for all of this amazing feedback. We can't wait to hear how things go with your date!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2022

    As opposed to swiping on a dating app on a cell phone, dating is much easier with a quick lunch or dinner meeting. More importantly, the staff at It's Just Lunch does a great job in finding the "right one". They do the particular research for each client in their matching process. That's important.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Keith! Our team is hear to take the stress out of dating for you, we are glad to hear you are enjoying your experience. Happy dating!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2022

    I have been very impressed with the professionalism at IJL, particularly with Kevin with whom I've worked most closely. He is always upbeat and friendly, and he responds to any scheduling issues very quickly which is much appreciated. Actually, in all contacts, he responds quickly and professionally. He is a good listener, and takes feedback seriously and applies it to the next contact. Dating can be a touchy subject, and Kevin makes me feel very comfortable, like it is just a normal part of life, which, of course, it is. While he is friendly and approachable, he is also efficient and consistent. His word can be relied upon without question. He has truly made my interactions with IJL pleasant and easy. I wish interactions with other businesses were as customer focused and professional as those I've had with IJL, especially with Kevin.

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    Response from It's Just Lunch

    Thank you for your wonderful words! It means the world to us to know how much you are enjoying your experience.

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    Reviewed June 29, 2022

    Wonderful date!! We started with a nice dinner with appetizers. We found out commonalities like art, outdoor activities, music, singing, etc. After dinner she suggested we check out a live band at a local art gallery in Waikiki. They had great music, I made a few requests, we danced to a song, I bought her drinks and we walked around a bit exploring the other areas. We took selfies near trees with lights and held hands walking back to her car. She dropped me off at the hotel and I expressed I had a wonderful evening and gave her a good night kiss and hug. We exchanged numbers.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you so much for sharing this experience about your date! We will share this with our matchmaking team who will be ecstatic to read your review.

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    Ease of Use

    Reviewed June 28, 2022

    Many years ago IJL had local offices which the matchmakers were able to meet us in person. I truly feel this was a better way to do it. With COVID everything went on hold for obvious reasons. I have a new matchmaker Patricia who seems to be intuitive and good at her job. I have only had one date recently as last year I was dating someone and went on hold. Hopefully, it just takes one and my next date might be a perfect match.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you Mary! You are in great hands with Patricia and we look forward providing a positive dating experience!

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    Staff

    Reviewed June 28, 2022

    I signed up with It's Just Lunch! because of a recommendation from a family member. Debra is my matchmaker, I really have enjoyed working with her. She’s a straight shooter. Tells you the way it is and I like that I know some people don’t but I do. She has set me up with some really good dates just unfortunately nothing has worked out yet. Debra has been great about communicating and I enjoy talking with her. She’s been very helpful.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your kind words! Having trust in your matchmaker and the process is so vital to the matchmaking experience. We look forward to scheduling your next date!

    Customer ServiceSales & MarketingTimeliness

    Reviewed June 23, 2022

    Please don't get into this trap. They bait you saying they have lot of matches. Once you take the subscription, no one answers your texts/calls/emails. I got a call from "Marlo" saying that there is youngster offer and they have lot of matches. While I was on call with Marlo, she asked my card number and we did the transaction. The transaction went through and that was the last communication. I was assigned match maker "Sarah". I got to know this through email. No response after that. They did not respond to my email/call/text. Stay away from IJL.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Vamsi, we deeply apologize for your dissatisfaction. We expedited your concerns to the customer service team and we see that your matchmaker has reached out to you. Please follow up with your matchmaker as she left a message for you.

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    Customer ServiceStaff

    Reviewed June 21, 2022

    Good follow-up and has listened well to my preferences. Has been a pleasure to work with. Other staff members have been hit or miss, other than Caroline, my intake person who was tremendous (and much better than the intake person I had when I first used IJL 6 years or so ago).

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for taking the time to share your feedback with us. We are so glad to hear that things are going well and you are enjoying your experience.

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    Emily increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with It's Just Lunch, Emily increased their star rating on July 11, 2022.

    Updated review: July 11, 2022

    Thank you for your response. My matchmaker called and I feel much better - thank you! I think it was just a difference in initial expectations but we have aligned on those now and I am all good! Thank you!

    Original Review: June 21, 2022

    When I get on the phone with my matchmaker, he is wonderful, very personable, doesn't make me feel rushed, and will talk to me about anything for any length of time. Outside of that, I don't hear anything, which doesn’t make it feel like the personal experience I expected. I was sold VERY hard and aggressively. I was sick after I inquired to learn more and the salesperson called me every single day even after letting her know multiple times that I would reach back out after I felt better. She kept on in a relentless way. She was nice but more much aggressive than I liked. I told myself that thankfully, she was the salesperson and not my matchmaker, so it would be better when I got past her.

    One of the big selling points she repeated over and over was that all of the matchmakers are certified life coaches, and "we have a whole team that works for you." I haven’t dated much in the past, so the life coach point was one of my main deciding factors. Unfortunately, I haven’t felt any benefits of that “sale” yet. I don't doubt that my matchmaker and everyone behind the scenes is working VERY hard, but unfortunately, it is not the personal experience I expected, wanted, and hoped for.

    When I got on the phone with my first matchmaker for the first time, I felt like I was on an assembly line, and she wasn’t trying to get to know me at all. Now I have another matchmaker and thankfully I don’t think he would make me feel that way. It is radio silence unless they reach out with a match. I got a reminder about the date 15mins before my first date. Thankfully I didn't need the reminder, but if I did, 15mins before definitely wouldn't have helped. I did not get a reminder before the second date. I do believe all of this is because my matchmaker (and likely the team) is probably overworked and have way too many clients they are responsible for. I do not put any of this on my matchmaker and believe he would be more attentive if he could.

    I am thankful for our phone conversations and that I have him as a matchmaker now. It is possible that my expectations were/are too high when it comes to communication. I know I am not their only client. Maybe if the process was really explained to me more upfront (versus just thrown at me), I would have more appropriate expectations on when I should hear from them, etc. I don’t know if what I am experiencing as far as communication and such is “normal” for this process or not. All of that said, I am not throwing the baby out with the bathwater because I really like my matchmaker and the two matches I’ve been on dates with so far have been good, so I am keeping with it. It is not all bad by any means. I am just mentioning all of this because I believe they have so much potential to help other people like me and I want them to be successful so we as clients are also successful in finding love.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Emily, thanks so much for your thoughtful and detailed comments. We appreciate your feedback and want to let you know that we have shared your review with our team. We strive to provide all clients with a stellar experience and your honesty is very helpful.

    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesTransparencyTimeliness

    Reviewed June 7, 2022

    Updated on 10/13/2022: Joined IJL in late April 2022 after becoming a recent widow. I immediately regretted spending the high cost of this service especially after realizing they did not have a local office in my area even though their advertising posted an address in Addison, Texas. First of all, false advertising at play here with that posting. It gave the appearance that I could go to that location and meet an employee in person. I called the next day after charging the cost $3,400 on a credit card. I was very distraught to find out that there was no way for any refund on any circumstances. So, I had no choice but to see what they could find in the way of prospects. It is obvious that they have a very limited clientele in my age range of 75.

    The original recruiter who signed me up suggested that I do an age range of 70-80 even though I would not have personally chosen upwards of 75. When I kept complaining that I did not want to see profiles of 80 yrs. old men they informed me that was the range I chose and could not be changed. Then I found out that when you decline a prospect that it is considered against the 12 promised as the same as a date. They explained that they offer 12 prospects, and if I choose to have a date, then it is a date. This was a huge surprise to me. Again, very clever wording to allow them a loop hole to send 12 prospects and fulfill their end of the contract when a member declines the dates.

    Since April, I have had three dates in the span of 7 months. 1st date (May) was unrecognizable compared to his out of date photo. He did not pick up the tab. 2nd date two months later (July) was not even a member and they pulled him out of the blue trying to recruit him and used me as an attractive member prospect to reel him in. He was extremely nice looking and very much a gentleman- 3rd & last date (Aug.5) not impressed with his attire; jeans, tennis shoes, for an upscale restaurant and first impression and I was dressed to the nines. I have sent dozens of emails to address my unhappiness with their services and requested a refund. I've been passed around to four different "dating coaches", last one hung up on me (Will) in the middle of my sentence and never called back to apologize or explain the disconnect.

    To be fair to one, Cecily who was extremely pleasant and appeared to be genuinely actively seeking to find a good prospect for me. For seven months, I have begged them for mercy to refund my monies to no avail. I finally requested that they put my membership on pause, which of course translates that they no longer have to work on my profile or prospects and they keep my money till the end of time and never have to give me the time of day. I would never recommend IJL to anyone for the very reason, they office in Miami and everything is done via phone or emails vs. being able to meet a dating recruiter in person, face-to-face. And all their dating coaches work remotely from home and there is no upper management person to escalate serious issues regarding the services they promise to provide.

    Original Review: Joined end of April and first profile submitted for May 1st, turned out to be not available after selecting date & time of meet-up. 2nd profile sent, a date for a meet up was selected and person (male) did not resemble photo. Would not have recognized him, except restaurant showed me to his table. My complaint is that they sent me a very old, not current photo of the man in a tuxedo. No real interest in a 2nd date. Had to wait one month to receive any potential matches. 2nd & 3rd attempts were 80 + yr. old men who I rejected. 4th attempt, profile sent, I chose after being persuaded, I selected dates/time for a meet up and was then informed that he was no longer available. Bingo!

    So they have repeatedly send me unavailable profiles to choose. Why do they not do their homework first and know this before they present a profile. I have repeatedly asked for a refund of $3,000.00 minus $400 to cover May/June just to be nice. They do not return my calls or emails to address my issues. False advertising on website listing physical address in Addison, Tx. No front offices in US except, so called Miami office-yet to be discovered. After repeatedly requesting a refund - they are no longer presenting me with prospects but they have my $3,400.00. I've been waiting 7 days in June to receive any contact from them or profiles or status on my request for a refund.

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    Response from It's Just Lunch

    We apologize and are so disappointed to hear this. Your concerns are very important to us. We have expedited this matter to our customer service department who will contact you.

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    Staff

    Reviewed June 7, 2022

    This is my second time, as an active member, and I did it a second time because my first experience was very professional and fun. Unfortunately, the first round did not result in a match. I just began my second active membership with the company/It’s Just Lunch and I am hoping things will turn out better and I will find a good romantic match; and if not a friend, acquaintance at the very least. At this time, the company has changed some of its initial procedures/policies and they, in my opinion, are not as specific/detailed as they were when I initially dated via the company. I am hoping this will not lead to another unsuccessful dating experience. I am disappointed that the company no longer has an office in the geographic area I live in. I have only been working with my current Matchmaker for a short period of time, but he seems competent, professional, and knowledgeable. I hope his experience and expertise will result in a successful match for me.

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    Response from It's Just Lunch

    Hi Alisha, thank you for your continued trust in It's Just Lunch. Please rest assured that your matchaking team is focused on providing you with a posivive dating experience. We look forward to receiving your feedback after your upcoming date. Please do not hesitate to contact us at customerservice@ijlcorp.com if you have any questions or need any assistance.

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    Honesty & Transparency

    Reviewed June 7, 2022

    I worked with Debra when I decided to hire a matchmaker. Online dating was unpleasant and I decided to give It's Just Lunch a try. After my first date, I had another (per Debra’s advice) and am now dating my first match exclusively! I had actually declined the match, but Debra spoke honestly to me and I decided to out once more. She was right! She is a skilled matchmaker and goes with her gut! Best of luck!

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    Response from It's Just Lunch

    Thank you for sharing your story and experience! It means the world to us to know what a difference It’s Just Lunch has made for you!

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    Customer ServicePunctuality & Speed

    Reviewed June 6, 2022

    I would like to express how wonderful Debra was when I moved back to Rochester New York. She quickly responded to me and found me a match very quickly. I haven’t had that experience with It's Just Lunch. It was very refreshing! Unfortunately my first date had to cancel and she quickly found me a second date. I was very impressed how she kept in touch with me. I’m so sorry I had to move back to California so I no longer have her. I will miss her!

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    Response from It's Just Lunch

    What wonderful words you have shared about your matchmaker! Thank you! Your are in great hands with your new matchmaker and we are only a phone call away if you need anything.

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    Transparency

    Reviewed June 3, 2022

    Debra has been absolutely awesome. She is always will to listen and is extremely detailed in her explanations of the rules of engagement and on dates. I feel comfortable confiding in Debra where there may have been issues on dates and she is always will to provide coaching and mentoring. I recognize that the dating process can be difficult, but Debra does everything that she can to make the process as simple as possible and effective.

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    It's Just Lunch
    Response from It's Just Lunch

    Pamela, thank you for taking the time to share your comments. Your trust and receptiveness to your martchmaker is so vital to your dating journey and we are so happy to share your review with our team.

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    Reviewed June 3, 2022

    My matchmaker Hazel is wonderful. She’s always on top of things, checking in weekly and seeing if I need anything or talk about anything. And she knows what I’m looking for in a match. I would highly recommend her for potential clients. Thank you

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks for taking the time to share your feedback with us. It means so much when our client share their experiences with us.

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    Staff

    Reviewed May 28, 2022

    She understands my needs and she takes the time to listen to me. She really wants me to have a connection with her so she could find the best match for me. I have been with 3 different match specialist and she is the only one who tries to help me. she may be the one that makes me change my mind about this service... So far is being poor service.

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    It's Just Lunch
    Response from It's Just Lunch

    Claraines, we are so happy to hear that things have turned around for you! We are committed to providing outstanding customer service to our clients and are thrilled to receive this feedback.

    Customer Service

    Reviewed May 26, 2022

    I’d like to say all good things about It's Just Lunch but unfortunately I cannot due to since I joined It's Just Lunch I’ve had multiple over 5 or more match makers and they literally leave abruptly without any warning. This poses a problem because if I am in the middle of working with a match maker and they suddenly leave then I have to start all over with a new one and they leave etc, this is definitely an issue. Additionally it takes way too long per match like sometimes half a year or so. Even if I do get a match they plainly are not compatible. I remember one of my matches was rude and simply got up and left after being very disrespectful. Another match I found out was doing both wrong and possibly illegal things behind my back etc. Bottom line if IJL doesn’t do better I will definitely discontinue my services and never ever recommend them.

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    It's Just Lunch
    Response from It's Just Lunch

    We apologize that you are disappointed with your experience. Your concerns are very important to us. We forwarded your message to our customer service team and are glad you spoke with your matchmaker. Please do not hesitate to contact your matchmaker directly or IJL at customerservice@ijlcorp.com with any future questions or comments you would like to discuss.

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    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed May 19, 2022

    When my earlier IJL membership expired, I had no intentions of renewal. My past experience have be someone of a disappointment with the appearance one takes on the membership, after being oversold on expectations, thereafter you never speak to the same person; certainly not the sales person who convinces you to take on the membership. Joanne M has presented herself otherwise, was sincere and she has taken on the role of being my primary contact in a manner exactly as she had promised. She has always been sincere, is dedicated and honest, and always responds to me in a timely manner.

    In instances where I should do something different to improve results or expectations, then I hear of that from her as well. I have high expectations of my forthcoming date with Sandy on 04 May, and believe Joanne has really tried hard in finding this latest selection. If not Sandy, then I have no doubt Joanne will try just as hard for finding my next date. David

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your experience. We apologize that your prior membership did not meet your expectations and we truly appreciate you placing your trust in IJL again. Our team strives to meet our clients' expectations and we are so glad that your matchmaker has turned your experience into a positive one!

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    Staff

    Reviewed May 17, 2022

    It's Just Lunch is a matchmaking service. If you work their system, the dates improve over time. If you give meaningful feedback, your executive matchmaker starts to understand the things that would never work for you. Currently I'm working with Hazel. She's been pretty smart about picking people for me. I like this system better than an online site because they vet the clients. People don't show up 20 years older and 20 pounds heavier than their picture. I've been pretty happy with the experience. Hazel is professional and very nice.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you Myra. You are correct, having trust in your matchmaker and the IJL process is all part of your dating journey with us. We love hearing how happy you are with your matchmaker and IJL. It means so much to us!

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    Staff

    Reviewed May 17, 2022

    I love working with Joanne! She really cares about her clients and has such an upbeat personality. She always seems to find the best match and if it doesn't work out, she always welcomes the feedback to find a better match.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the kind words and for taking the time to share your comments! It always makes our day to hear about our clients' wonderful experiences with IJL.

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    Staff

    Reviewed May 13, 2022

    I've only been on one date but he was very nice and I felt like the match was a good one. I have another one coming up and I'm looking forward to it. I like Hazel she really seems to care about making sure she gets someone that's a good match for me.

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    It's Just Lunch
    Response from It's Just Lunch

    Roxanne, thank you so much for your review. You are in great hands with your matchmaker and we cannot wait to hear your feedback on your next date!

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    Staff

    Reviewed May 13, 2022

    Sarah has been a delight to work with. She takes her job seriously and is a very gifted professional at pairing people up. I would highly recommend It’s Just Lunch to all who are looking for that someone special in their life.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy you are having a fantastic time dating with us! We love being able to do what we do best and we are very thankful for amazing clients like you.

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    Staff

    Reviewed May 12, 2022

    Prior to Hazel... Before I became LUXE... I definitely would not have recommended IJL... My matches were not at all right for me. But working with Hazel, and having the increased personal service, has changed the dynamics and service to a much more positive and hopeful experience. She is a delightful person and has taken the time to really try to understand who I am and what I'm looking for. I finally feel as if we are on track..., and God willing, we'll find that match. :) :)

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    It's Just Lunch
    Response from It's Just Lunch

    We’d like to thank you for taking the time to share your comments with us. Your honesty is highly appreciated. We are glad things are on track for you and we look forward to providing a positive dating experience.

    Staff

    Reviewed May 11, 2022

    Joanne is the best matchmaker. She's caring, attentive, and works to make you the happiest possible. Can't say enough good things about her! IJL as a whole has been a great experience because of her efforts.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your thoughts about your experience! We so appreciate knowing what a difference It’s Just Lunch is making for you!

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    Staff

    Reviewed May 10, 2022

    I have thoroughly enjoyed working with my matchmaker, Samantha. She really has taken the time to get to know me and has good instincts about the kind of woman I am looking for. She’s always been friendly and 100 percent supportive during this process.

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    It's Just Lunch
    Response from It's Just Lunch

    What a terrific review! Our matchmakers are passionate about what they do and the work they do for their clients and we are so grateful for having the opportunity to work with you.

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    StaffRates

    Reviewed May 10, 2022

    I have had some really interesting dates with people I would have never have picked for me. I always feel safe on my dates and enjoy them, even if they won’t have long term potential. My matchmaker listens and guides the next date to fill more of my needs.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so happy you are enjoying your dating journey. Your trust in your matchmaker and the IJL process means the world to us!

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    Customer ServiceStaff

    Reviewed May 10, 2022

    Joel took the time to understand my preferences and did a thorough vetting of potential matches, He was always available when I called and was responsive to my preferences and available to answer questions about the process. Joel is client centric and an asset to the team.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for the kind words! Our customer service team goes above and beyond to provide a personalized experience for our clients and it’s wonderful you shared such a great review.

    Verified purchase

    Reviewed May 9, 2022

    Joel is a great Matchmaker. I was very clear what I wanted in a match. I don’t like my time wasted. The next match he made was pretty much spot on of what I asked. I had a great time! I continue to look forward working with Joel.

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    It's Just Lunch
    Response from It's Just Lunch

    It’s lovely to hear your positive feedback! Thank you. We strive to provide the best possible experience and cannot wait to share your comments with our matchmaking team.

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    Reviewed May 3, 2022

    Ford to would like to say I am very impressed. I was doing online dating and it felt like a full time job with almost no return and the the results were, well… Less than desirable to say the least. Have been working with Debra now since August of 2021. And she is impressive. She listens and gives feedback and advice. That matters. I feel very privileged and lucky to be working with her. On my journey to find my love.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for fantastic feedback. We are so happy to hear how well your dating journey is going and for sharing your feedback with us.

    Verified purchase

    Reviewed April 28, 2022

    He has been the best matchmaker I have had with It's Just Lunch! He has set up matches for me that I would have picked for myself, but do not have the time to find for myself. Thank you so very much for the wonderful experience!

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    It's Just Lunch
    Response from It's Just Lunch

    Erin, thank you for taking the time to write this great review. We thrive on this feedback and providing our clients with a rewarding dating experience.

    Customer ServicePrice

    Reviewed April 26, 2022

    I wish to commend the exemplary service that I have received from Amy M. of this company. In this day of "electronic anonymity", Amy provides very personal and warm association with her clients. She makes the experience with this company something to be valued rather than something that is unimportant. It is worth our attention to acknowledge the value of being a real person, not just a "voice over the telephone."

    Kudos,

    Sandra

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    It's Just Lunch
    Response from It's Just Lunch

    Sandra, we are so glad you are enjoying your experience. We take great pride in the personalization of our service and the sentiment you have conveyed is exactly why we are here. We treat you like a person, not a profile and we are passionate about our clients. Thank you.

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    Customer ServiceStaff

    Reviewed April 25, 2022

    It's Just Lunch is great. I have have a great experience meeting other people. The dates were well organized and in great locations. I was informed with accurate information about her prospective date. I recommend this service. The staff at It's Just Lunch are professionals, return phone calls and are proactive. Kevin, my Matchmaker is Awesome! He made the experience enjoyable!

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    It's Just Lunch
    Response from It's Just Lunch

    We so appreciate your wonderful review. Our matchmakers strive to provide an outstanding client experience and we love sharing these accolades with the matchmaking team.

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    Price

    Reviewed April 25, 2022

    Another great match from my side. I had a great time. They really do a wonderful job trying to set you up with someone who's a good fit. So far, 2 great first dates. I am grateful, and even if nothing works out with this particular match, I feel the experience with her was well worth it. So hard to find quality dates nowadays, and she was definitely a quality, hard-working person, that I enjoyed being matched with. Let's see where things go!

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    It's Just Lunch
    Response from It's Just Lunch

    What fantastic feedback! Ajay, it means so much to us to know how much you are enjoying your experience. Thank you for sharing.

    PricePunctuality & Speed

    Reviewed April 25, 2022

    After 4 years on dating apps, with enormous frustration and little success, I decided to give It's Just Lunch a try. I was a bit nervous, but after speaking with 2 from the company, I was ready. I had a to wait a few weeks for my first date, but it was well worth it. My date was in a totally different league than those I had met online. We connected immediately over dinner, sharing stories about our children and laughed lots. We exchanged numbers and had a second date 3 days after the first. Date #3 is already set for next weekend! I don't know what the future will bring, but my matchmaker knocked it out of the park from the start. I am very grateful. If this match turns out not to work, I won't hesitate to turn to IJL again.

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    It's Just Lunch
    Response from It's Just Lunch

    Elizabeth, thank you for sharing your story and experience. It means the world to us to know what a difference It’s Just Lunch is making for you!

    Customer Service

    Reviewed April 21, 2022

    I hired a matchmaker at It's Just Lunch. Amy is wonderful. She’s a great listener and has a great sense of humour. She has worked really hard to find me some eligible dates. I really love Amy’s confidence and positive attitude. She gives thoughtful feedback and is always available to listen to me. Thank you for a great experience thus far!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for taking the time to share this positive review about your experience. We love hearing this and cannot wait to share your terrific words with the matchmaking team!

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    StaffRates

    Reviewed April 20, 2022

    Patricia has done an excellent job at matching my interests to those I've been placed on dates with! She has also been a great source of counsel and advice as I go through this process. I'm going on a 5th date with one of my matches on Friday! Thank you, Patricia.

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    It's Just Lunch
    Response from It's Just Lunch

    It is so wonderful to hear your amazing feedback and we are ecstatic about your upcoming (5th!) date! Happy Dating Megan!

    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed April 18, 2022

    Marc has been an overall superstar of a matchmaker; this person has managed to pull miracle after miracle on short notice. Marc has gone above and beyond the call of a matchmaker and was borderline life coach and travel advisor on some occasions. With short notice of my travels, this man, this legend, has managed to set me up with matchES so I don’t travel blindly. This has happened enough times where this act is now referred to as the “Hand of Marc” where the miracles happen when he gets involved.

    Marc is my 4rd matchmaker from IJL and overall 7th matchmaker I’ve dealt with, and he was the first and only one to take the time and connect like a person, rather than just a quick matchmaker. That being said, my experience with IJL was not so positive, but my experience with Marc was something REALLY enjoyable. He would be the most relatable and take the time to get to know me and thoroughly advise on matches. After some conversations with him I am confident that he understand me more than any other matchmaker I experienced, as I feel he sees me more than words on my profile. Not only does he have the background information of my profile, but he also has experience in my mannerisms, communication and general “human” personality, not to be confused with “applicant” personality.

    My experience with IJL started rocky, and after 9 months of membership, poor communication and lack of matches, I lost faith in the service as my previous matchmakers, which a new one would reach out randomly, would only reach out on rare occasions, giving me a feeling of being forgotten and cast aside. Once I started connecting with Marc, I had the feeling that there was hope in the matchmaking services as long as he was my point of contact. In the past month I have communicated with Marc MORE than all other matchmakers COMBINED in the previous year. He gives me a feeling of being human and having hope in the service as he took the time to know me for me. I KNOW if he is involved, my match and I, won't just be gold standard, but hold a “unicorn” status to each other. Something that has only been seen in movies. I’ve been able to meet 3 unicorns before signing up with IJL and I just know that with Marc we could meet more.

    At first I was content with searching in my local city, and I was insistent in staying in Toronto, but after connecting with Marc, and knowing that he is my matchmaker I have expanded to all of North America. He has instilled a sense of hope that that I lost with the service. With Marc I feel as though I am more confident to push my boundaries looking for that Unicorn; since being his client, I’ve had a greater level of “hope” and feeling of being human that I feel I can push other boundaries of my professional and personal life as I know my love life is in expert hands.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your terrific review and for sharing your experience. As we say at IJL, "Matchmaking isn't a job. It's our passion!" and your review is a glowing example of IJL's matchmaking passion at work.

    Customer ServiceRefunds & PayoutsTransparency

    Reviewed April 13, 2022

    IJL was the worst experience I've had with a dating service. They over-promise anything in the beginning to get you to sign up. In a year, they only sent me on 2 dates, 1 of which was horrible and the person it was with I wouldn't wish on anyone. I went through 3 different matchmakers at that time and they put my account on hold twice when I expressed many times how dissatisfied I was. They refused to give me my money back only saying that they would put it on hold and wouldn't search for matches.

    Pointless because you only have 180 of hold time. They never stayed in touch with me to keep me updated throughout the process. I had to call them continually to see what the status was. In truth, they did not have enough males in my market (Louisville, KY) to match me with. When I confronted them about this, they just said I was picky and needed to lower my standards to get some sort of a match. I don't recommend this company to anyone - you would be wasting thousands of dollars. Stick to the paid apps...I've had much better luck there.

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    It's Just Lunch
    Response from It's Just Lunch

    We are so disappointed to hear this. Your concerns are very important to us and we will expedite this matter to our customer service department who will contact you.

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    Customer Service

    Reviewed April 12, 2022

    Kevin's tone of voice is always full of Joy and very respectful. All of his messages on the telephone and e-mail are so service focused to me and signs of a Great Listener. I have asked him to stay with me for consistency. I am a therapist and a social worker. The relationship is vital. Having inconsistency in the match maker is not good to find a person in my eyes. Kevin has respected that. We have been able to narrow things of importance to me the more I get myself out there. Most of my friends have been married to one person and are still married for over 35 years. I have not even thought about any sort of a IJL recommendation to another person.

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    It's Just Lunch
    Response from It's Just Lunch

    Kim, thank you for your kind words. We are so happy to hear how much you are enjoying your experience with IJL and your matchmaker and we look forward to continuing your wonderful experience going forward.

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    Punctuality & SpeedRates

    Reviewed April 12, 2022

    I apologize as I tried to find an order number; yet was unsuccessful. Even though the match chosen for this particular date ended up not being my type, I would have to agree with my great personalized matchmaker that he was a good fit on paper and that we looked like a great match. Even though he wasn’t for me, the experience was great as this is real life. However, sometimes you just never know! One needs to just try again! It’s all great and I absolutely feel my IJL matchmaker has my best interest at heart! I can’t wait to learn what’s next! All my best!

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    It's Just Lunch
    Response from It's Just Lunch

    Hello Gina, thank you for taking the time to share your thoughts and review. I can speak for the entire team when I say how much we appreciate your trust in your matchmaker, IJL and our process. You are correct, your matchmaker does have your best interest at heart, and in providing you with the best experience possible!

    Staff

    Reviewed April 10, 2022

    It's Just Lunch is a great way of meeting new people if you are searching for a serious relationship. Nowadays, it's more and more difficult meeting people organically. The It's Just Lunch Team truly care and want you to be successful. I would highly recommend.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi David, thank you so much for your terrific review! It is great to hear your positive feedback! We will be sure to share your kind words with our team.

    Reviewed April 7, 2022

    The recent match was great, we talked as if we knew each other already. Looking forward to learning more about her! Restaurant was a bit fru fru, and almost all vegetarian, and we are both meat eaters... We both laughed about it, but found something good, it was a nice atmosphere and we had a great time!

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    It's Just Lunch
    Response from It's Just Lunch

    James, we are so happy to hear how much you enjoyed your date! Thank you for taking the time to share.

    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed April 5, 2022

    3 months and I have never met anyone. When there is a glimmer of a date, they are never available within an hour. I live in NYC and I don’t see how it is possible to not be able to provide me with even ONE meeting in this timeframe. My consultant will never respond to a call, possibly an email. I had questions at the beginning with never a response back. It honestly feels like an online dating scam. I signed up for this service, and paid, to avoid this type of issue, and the disappointment is real. A lot of time, money and hopes for this to be successful!!!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for sharing your concerns. We apologize that your experience is not meeting your expectations. We will forward your message to our customer service team who will reach out to you.

    Profile pic of the author.
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed April 4, 2022

    I joined this dating site as another, more personal, way of meeting someone. I spoke with James initially and he was so excited, had numerous men in mind for me and was an amazing salesman. He introduced me to Missy, my matchmaker and here is where the fun begins... she doesn't respond to emails until days later; sends me "matches" that are nowhere near what I was looking for; gives absolutely no feedback after the mismatches. I feel like I was totally scammed and if I don't hear from you quickly, I have a meeting set up with my lawyer. They are not following their own rules they have listed in their contract. They should be ashamed of themselves.

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your message. Your concerns are very important to us and we deeply apologize for your dissatisfaction. We have forwarded your message to the customer service department.

    Honesty & Transparency

    Reviewed March 30, 2022

    After 6 months, I've had 4 matchmakers that they never contact me; I have to find out when I reach out to them and then find out the old one has left. In that time, I've been presented with 5 men; they either bailed, weren't available for weeks, were out of the area, not remotely what I am looking for or, in the case of the one date I did go on, lived hundreds of miles away, isn't close to being a match, and he claimed he was none of the things I'd been told. Turns out they lied to him about me, too! They do no background checks so how do I trust them to set me up with a real person? I'm scared for my safety. Having spent $ thousands on a service that's worse than anything I could have imagined, and not getting any better, I am sorry I ever did this. I wish I'd believed the poor reviews; lesson learned. I'd never do this again.

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    It's Just Lunch
    Response from It's Just Lunch

    Robin, thank you for taking the time to share your experience. We regret to hear you have not enjoyed your membership thus far. The manager of the Seattle area has been trying to reach you to discuss further. We look forward to working with to resolve your concerns. Thank you!

    Customer ServiceRefunds & PayoutsRatesHonesty & Transparency

    Reviewed March 29, 2022

    My experience with this company has been terrible. Grab your wallet and Run. Don't waste your time or money. They will promise you they have "quality matches" nope. My last date, he was married. They knew this, it was the second thing he said to me when he sat down. They say they have eligible people, they don't, I drive a minimum of 1.5 hours to have a drink with men I have nothing in common with. They lie.

    First date. The match maker told me he had 4 kids, he told me he has 9. I'm matched on who they have in their system, not someone that shares my interests. All the dates have gone like that. They ignore emails and phone calls. I'm sticking it out because I've paid them, I know these "dates" have nothing in common with me and there is NO hope of even a second date, but I paid, they refuse to refund me, despite multiple requests, and I'm going to drag the matchmaker thru the hellscape this nightmare has become. I have left reviews everywhere I can think of and reported them for fraud to the FBI. They're that bad. Save your money, spend it somewhere, anywhere else.

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    It's Just Lunch
    Response from It's Just Lunch

    We are happy to hear you accepted your next date Brad. We have your availability and are working to schedule your date. Your Matchmaker will be in touch soon. Thank you!

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesTransparencyCommunicationFollow-Through

    Reviewed March 28, 2022

    Updated on 05/10/2022: Once again, I am disappointed with the lack of performance and broken promises with IJL (It’s Just Lunch). I was promised 14 dates in a twelve-month period with an Arizona Private Search DIAMOND contract costing almost $**. Statistically, that equates to 1.17 dates per month and at this point I should have received 10.5 dates. I am now entering my tenth month of membership. After completing nine months, IJL only delivered a whopping four dates. Statistically, that equates to only .44 dates per month. Doing the math, your overall score is 38%, which is a Big Fat “F-.” After all, if my college GPA (Grade Point Average) was only 38%, I would have definitely ‘flunked out.’

    On March 28,2022, I posted a very negative review on Consumer Affairs and made a formal complaint to the Better Business Bureau, (BBB). This triggered a change in matchmaker and a response from Mike E, a Client Experience Manager. I was able to actually voice my concerns to Mike on April 11, one month ago. I was promised:

    - Things would improve and I would get more quality dates in order to properly fulfill IJL’s promises. Today’s date is May 10, 2022. My last introduction was April 7, (over a month ago), and last date was April 15, (almost a month ago). Clearly, this has not happened.

    - I was ‘stood up’ twice in 2021 without any explanation. There is no excuse for a woman not to show up to a date. Mike promised me he would look into this and get back to me. Again, this has not happened.

    Now, I need to specifically the corrective action IJL will take to remedy this unsatisfactory performance. Enough is enough.

    Original Review: It’s Just Scam. It’s Just Lunch (IJL), at best, gets a score of 1 because I am paying for a service that is NOT being rendered. I signed up for IJL in August 2021 with an Arizona Private Search DIAMOND contract. The salesperson, (Adrienne), put on a full-blown pitch, suggesting they had plenty of singles women in my age group they could match with me. It seems they will tell you anything you want to get you to sign the contract and are more interested in snatch and grab that credit card number.

    Although they make all kinds of promises, they fail to produce results. I paid almost $** with the promise of 14 dates in a year, whatever occurs later. It's been over 8 months and I've been on only 3 dates. Although I had my first horrible date two weeks after joining, this was my only date in the entire five-month period of August-September-October-November-December. Pathetic!!!

    Additionally:
    - I was ‘stood up’ twice in 2021 without an explanation. It is plain unacceptable for a date not to show up … period. There are accountability and responsibility issues and there should be consequences and repercussions for these actions.

    - I was given two additional introductions to set up date. However, soon afterwards, I was informed that neither were available any longer. I believe they were trying to ‘pacify’ me and this was nothing than a stall tactic because frankly they likely didn't have a pool of available single women to present.

    I was assigned to a new matchmaker after the general lack of communication and failure to reply on a timely basis with my first matchmaker. I am incredibly disappointed in how things are going with IJL. My advice is to don’t waste your money, time and hopes.

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    It's Just Lunch
    Response from It's Just Lunch

    Robert, we are sorry to hear you are disappointed with your experience as this is not the norm with IJL. We have shared your concerns with the manager of the Phoenix market and they will reach out to you to talk further. We look forward to our continued relationship.

    Customer ServiceCoverageTechStaffCommunication

    Reviewed March 19, 2022

    I have been disappointed with my It's Just Lunch experience. The main issue has been the lack of communication. There was a period of time when I didn't have any communication from my matchmaker for 3 months. I provide feedback from my dates and feedback on my experience and never hear anything back. But if I don't respond for one day, I'm asked if I have time to date or do I want to put my membership on hold. When I tried to talk to my matchmaker they were never available and pushed me off the phone. I had a question about my membership and was just told that's not what my contract said, but wasn't given the section or any guidance. It was like they didn't want to deal with my question.

    The worst part of my experience was when a date cancelled and I was never contacted. I went to the restaurant (they sat me so the reservation was never cancelled) and after 30 minutes I called my matchmaker and she said, "I called you to cancel," but she didn't. I paid a lot of money for this service and I feel like how the services are managed is not acceptable. Additionally, all of the dates I have talked to about this have said the same thing, so I know it's not just me.

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    It's Just Lunch
    Response from It's Just Lunch

    We are sorry to hear you have not enjoyed your experience as this is not the norm with IJL. We look forward to talking with you further regarding your concerns and working towards a resolution. Thank you!

    Customer ServiceTechSales & MarketingRefunds & PayoutsStaffRates

    Reviewed March 19, 2022

    Horrible experience. I signed up on December 10, 2021 W. saleswoman named Christi who is very upbeat, energetic and friendly. She explained to me that I was going to be getting two dates per month for seven months for a total of 14 dates. She was very convincing and she sent me an online contract which I guess I did not read very carefully but I did sign it expecting exemplary service for the $** that I paid. I did meet with my matchmaker Kevin over a FaceTime phone calls and went over all my specifications of what I was looking for for a long-term relationship. I described physically what I was looking for emotionally what I was looking for etc. I had a whole checklist. He sent me some photos of which two of the potential dates I was not interested in because they did not meet my specifications. There was one man who did and I wanted to be set up on a date with him.

    About an hour before the first date I got an email and a phone call from Kevin that my Jeep had canceled due to a family emergency and of course I was disappointed. I gave him another chance in January. They tried to set me up on another date with the same gentleman who again canceled and said that he was sick. So now it’s February and I have not gone on any dates with this company and I’m dissatisfied with the service. So I give it one more chance and they decide to set me up with a gentleman from New York because I was going up to New York to visit my immediate family and friends for a short little vacation. I reluctantly said yes because I knew I was not interested in a long-distance relationship but I did go on this one date which was the end of February 3 months after I had signed up.

    I spoke to Kevin and told him I was not happy with the lack of Professional top notch service that I was supposed to be getting for my $**. He said there was nothing he could do. Then I spoke to Connie in the main office. I believe she works in customer service. Spoke to her a few times and she offered me to “free” aka $** dates and she said I could not get any of my money back that it was a non-refundable deposit of $**. So basically I paid this money and got nothing that I was told I was going to get and I told him I was dissatisfied with his service and was going to take them to small claims court. I was an unhappy customer and they did not care. They said that I signed the contract and there was nothing they could do that it was nonrefundable and I could go to small claims court but because I signed the contract I was not going to get any of my money back.

    This company is a scam. They take a very large deposit upfront knowing that they’re not going to give you the service that they described. They make you sign a contract which of course I should’ve read and read the reviews before I sign the contract which I do realize that’s my fault but they in no way are trying to make me happy and all they do is take your money and do nothing for you. Please please please do not sign up with this company at all unless you wanna throw over $** away like I did. I’m going to keep trying to get my money back. I hope I do. I just want to warn you please do not sign up for this company. They will not do anything for you. They are not a matchmaking service or they are is a company that takes your money. It is a big scam! Please do not give them your money. I’ve learned a very big lesson the hard way. Don’t let this happen to you!

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Regina, our Client Care Manager reached out to you to discuss your concerns and we provided you with two complimentary dates. We look forward to arranging your next fun first date!

    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed March 18, 2022

    After seeing their commercials on television and hearing them on radio, I was completely sold on their premise as another alternative than dealing with online dating and apps where I was very interested. After a great conversation with matchmaker Eva K., I felt at ease with her plus, she said that IJL has matches that I want in their database. After paying close to $3,000 (I was given a "Black Friday" discount in November 2021), I was a bit hesitant about signing up because it was pricey, so, I signed up with them thinking this company would help me find the man I'm looking for.

    Well, after reading some of the reviews online, I've noticed that a good majority of the reviews were negative where I'm experiencing the same thing like these customers' (matchmakers not honoring their customers' requests by randomly selecting men/women that customers didn't ask for by convincing customers to go out and date these people and of course, the excuse of "sorry, you're under contract and your fee is non-refundable." When I wanted to get out of this program, I called Eva K. and left a message but never returned my calls. When Shaun P. became my matchmaker, I explained and sent photos of the particular men that I'm interested in...Instead, I was receiving photos of men that weren't my type nor wouldn't date.

    Apparently, IJL didn't have the men that I'm interested in in their database. If you don't have men that I'm interested in your database, just return my money...end of story. Instead, they will try to find ways to keep you in their program by making promises like "well, it's unfortunate because I've found some great guys for you" or "these are great guys, why won't you date them?...They're a perfect match for you." Oh really?!? How do I know if these men really exist? Are the photos current? After reading some of countless negative reviews about this company, I'm extremely disappointed by making a big mistake investing in this company and I want a full refund from this craziness. Although I haven't been on one single date, the men that my matchmaker has recently presented to me, I trust my instincts.

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    It's Just Lunch
    Response from It's Just Lunch

    Davonne, we are disappointed to hear you have not enjoyed your experience thus far. We have presented some really amazing men to you, which you have decided not to meet. Your Matchmaker will be in touch to discuss your feedback further as this is an essential part of the process. We look forward to our continued relationship. Thank you!

    Reviewed March 16, 2022

    My matchmaker Amy is awesome! She listens to what I want and sets up the dates. I really enjoy talking about the pros and cons of each date and I can definitely see how she takes what I say and applies it to my next match. She’s awesome!

    Thanks for your vote!
    It's Just Lunch
    Response from It's Just Lunch

    We appreciate the great feedback on the matchmaking team! We are hard at work on your next fun first date!

    Staff

    Reviewed March 16, 2022

    I was having trouble with getting women to actually set a date on the online apps. This is taken care of by the staff especially Patricia at It's Just Lunch. They are like your Hitch in the movie. Give it a try.

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Steve! We are here to take all of the work out of the dating process for you! We appreciate your business!

    TechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffFollow-Through

    Reviewed March 10, 2022

    I joined It's Just Lunch in Nashville. Before joining I had two conversations with Diane, the sales agent, in March 2021. She promised me that I would have 24 dates in 12 months, unless I decided to voluntarily put my account on suspension to date the same person. I was ok with that because ideally I'd rather date the same person in a relationship than date 24 different women. I specifically asked Diane if they had enough single women in my age range (53), and she said they did. As it turns out, they apparently don't.

    Now almost a year later, I've only had seven dates. The first three dates were within two weeks of each other, as promised. Then it became a month between dates. Then two months. Now I'm waiting three months between dates. I believe they have ran out of options for me. I have never rejected any women they sent me (which counts against your numbers) and I have never put my account on a suspension. Yet I have to wait months in between dates.

    In the contract it states if they can't assist you you will be eligible for a pro-rated refund. When I asked my matchmaker about this I was told I "wasn't eligible." Why? I wasn't given a clear reason. They don't want to provide me the dates as promised, but they don't want to allow me to have the pro-rated refund either. When I asked about only having seven dates in 11 months, they said I was "guaranteed" to get 24 dates, even if it took several years. This seems ridiculous and unfair. If I had known that beforehand I wouldn't have signed up. I don't want to have to wait three or four or 10 years to have 24 dates in this service. My last date was Jan. 21, almost two months ago. Before that I had one in mid-October, that was a three month wait. I believe they should provide the dates as promised, in a two-week interval, or provide the pro-rated refund.

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    It's Just Lunch
    Response from It's Just Lunch

    Hi Kenneth, thank you for taking the time to address your concerns. Our Client Care Manager and you spoke on March 10th and we are excited to move forward. Your matchmaker is hard at work on your next date and we look forward to our continued relationship. Thank you!

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesCommunicationTimeliness

    Reviewed March 8, 2022

    If I could give this company and its service a 0 rating I would! I signed up and paid a very large sum of money during a promotional time for It's Just Lunch at the start of the pandemic May of 2020, for a guaranteed 5 dates or 5 months whichever comes last. I did not want to participate in the Zoom option dating, so they were kind enough to put my account on hold for a while. By December 2020 I had not heard any news about dates or even about the company's policy changes/updates with regards to COVID and all of the lockdowns.

    I was growing frustrated to say the least. I had reached out to my matchmaker several times and got no response, so I finally reached out the person who did my initial entrance interview (she was not a matchmaker but someone in administration for IJL), she connected me with another administrator who called me and we were able to sort out some of the issues I was having, which included the lack of communication and no dates (all which were cause by an error on their end). I was assigned to a new matchmaker and informed things would get better. For a while they did, she presented a date option which I graciously declined as I did not find him slightly attractive and some of his values and other hobbies were off putting to me. She then presented me with an option that I said yes to but he decided to go in a different direction (July 2021).

    I finally got around to going on a date and it was okay, not perfect but at least getting what I was guaranteed and PAID for (date was Aug of 2021). After that date, I did not hear from anyone for several months, yet again until someone new called me and gave me another date option. This option was promising and I finally went on my second date, again good but nothing spectacular (which I was okay with, that's what dating is). After that date (early December 2021) I did not hear from anyone until February 2022, when yet again another new matchmaker who I had never talked to or given any information to about my preferences called me with a date option. This option was so far beyond my preference list that I was frustrated, I turned down this option.

    I was then contacted on 3/8/2022, with what sounded like another date option but was then informed that my account had expired.... WHAT! I had had 2 in person dates and turned down a few options that I was interested in or attracted to and would have wasted time and a date option for.... I was informed by Marsha during that conversation that the 3 dates I turned down were counted into my 5 date total!!!! I was also informed that according to their records I had actually gone on 3 dates (1 Zoom date in 2020 and the 2 in person dates in 2021), I NEVER participated in a Zoom date as I said before I knew I did not want to do that and was put on hold and actually never contacted from May of 2020 (when I signed up and paid) until the end of December 2020!

    This company and what it "offers" is such a scam! They charge an INSANE amount of money for what they call personalized matchmaking (all of my matchmaking options were nowhere near what I had expressed I was looking for) and they don't deliver! They then tried to blame me for all the issues, I mean I know I turned down a few date options but I knew I only had 5 guaranteed dates and I didn't want to waste them on options that I was very clearly NOT interested in. NEVER ONCE was I ever told that if I turned down an option that that counted as a date! WASTE of MONEY, TIME and ENERGY!!!! I would NEVER EVER EVER recommend It's Just Lunch or their services to ANYONE, not even an enemy! I WAS SCAMMED completely! Promised so much and given nothing in return!

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    It's Just Lunch
    Response from It's Just Lunch

    Thank you for your review and time to express your experience with It's Just Lunch. We sincerely regret that you have concerns regarding your membership. We always strive to provide a positive dating experience and ensure our clients are having success in their dating lives. Please contact us at 954-990-2033 or customerservice@ijlcorp.com as we would like to confirm what IJL location you are dating out of and hear from you further to address your concerns.

    TechPunctuality & SpeedHonesty & Transparency

    Reviewed March 6, 2022

    I joined and my contract was 1 year and # of dates. No fast forward two years later....Also between this I have had 5 MM because of turn over or just inadequate service. I tried to get out of my contract, but that is not an option. Overall the MM don't listen and know their clients too well to match. It's like he has legs, and can read I will match you all... Also the a few of the folks I was paired with were alarming. One person had lied about having a child and I later found out and another....I won't go there... I totally do feel like I wasted some money, but hey it is what it is.

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    It's Just Lunch
    Response from It's Just Lunch

    Brandy, thank you for taking the time to express your concerns. We are unable to verify what IJL location you are dating with. Please contact us at 954-990-2033 or customerservice@ijlcorp.com so we can review your concerns with you further. Thank you!

    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed Feb. 8, 2022

    I have enjoyed meeting people through IJL, because they give the date an honest try. The matchmakers took the time to get to know me and my interests. They were always respectful and good listeners. It can be hard to keep dating fun, and my matchmaker helped me keep a positive attitude. Thank you :-)

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    It's Just Lunch
    Response from It's Just Lunch

    Thanks Kurt for the great feedback on the matchmaking team and we look forward to our continued relationship and helping you lose your single status!

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    It's Just Lunch Company Information

    Company Name:
    It's Just Lunch
    Website:
    www.itsjustlunch.com