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It's Just Lunch Reviews

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About It's Just Lunch

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Visit www.itsjustlunch.com
Pros
  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential
Cons
  • Lengthy process
  • Can be pricey

It's Just Lunch Reviews

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    1 featured review
    How do I know I can trust these reviews about It's Just Lunch?
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    Page 13 Reviews 1575 - 1725
    Verified purchase

    Reviewed Oct. 17, 2018

    I was paired with someone that I am now dating seriously on the first try. We clicked perfectly and now we spend as much together as possible. It doesn't get any more idealistic than that. Great job It's Just Lunch!

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    Customer ServiceStaff

    Reviewed Oct. 16, 2018

    DO NOT SIGN UP with It's Just Lunch! They are not at all interested in their clients, only interested in the money. No refund even though I have not gone on any dates and have not had an 'interview'. The person I spoke with (my matchmaker) was rude and had no listening skills whatsoever. My matchmaker is not at all concerned about my thoughts on the dates presented, just about keeping my money. If I could give this company negative stars I would. Do not make the same mistake I made. Stay far away from IJL.

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    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2018

    Very pleasant ladies, they pay attention to my requirements and very helpful and professional and on time with arranging my matches and work on coordinating the location to be suitable for both of us. I would recommend them highly. They explain the matches well to me.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 15, 2018

    Please indulge me as I give a few reasons why Kimberli and Tameka are so good at what they do. (In no particular order:) First, they make themselves available: they work hard to accommodate your schedule, making time to talk when it is convenient for you. Second, they listen very well. They are interested in learning as much about you as they can for the purpose of matching you with the right date. Third, they do their work with cheerfulness and joy. I probably don't have to tell you what a difference a positive, joyful attitude can make when discussing personal matters over the telephone. I have never known them to be cross, and they love to laugh with me.

    Fourth, they are consciously competent. I never worry that I will be paired with the wrong person, because I know Kimberli and Tameka can handle their assignments. And though I could wax eloquent for much longer, fifth and finally, they are passionate about their work. I get the sense that this is not simply a job for Kimberli and Tameka, but that in the core of their being, they care about finding the right match for me. I recommend these two ladies without a moment's hesitation.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2018

    I had really good experience with 'It's Just Lunch' as a company. Everyone were very professional and helpful. I especially want to acknowledge Kailal and Dominique, professional matchmaker and coordinator. They both were always available to help and answer all my questions.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 12, 2018

    I am writing on behalf of Matchmaker, Erica and Dating Coordinator Dominique, both employees of the dating site, "It's Just Lunch." It has continuously been a genuine pleasure to work with both of these individuals! They are very prompt with communication, excellent at providing the most creative options for dating purposes and completely thorough throughout the matchmaking process. I feel quite fortunate to be able to work with both of them.

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    Staff

    Reviewed Oct. 12, 2018

    I’ve had the greatest experience and am very appreciative of Shana, my matchmaker. She could not have found a better match for me. Online dating is popular but I never would have met the same caliber of person. Shana follows up when she says she will and is a very caring professional. Thanks Shana, You rock!

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    Verified purchase
    Staff

    Reviewed Oct. 12, 2018

    So far I have a very good experience: great professional, good follow up and personalized advises depending on situation and expectations. So far I've met people that I wanted to meet and my requests/expectations have been understood. I would definitely recommend to a friend.

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    Verified purchase

    Reviewed Oct. 11, 2018

    I'm a returning customer and really appreciate the work that Aleisha and Krystal have done so far. The new way that this service work is a great improvement compared to my past experiences. I look forward to more and greater experiences in the future. Two thumbs up ladies!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2018

    My Experience with IJL has been good so far. A little bit on the patient side, but overall great experience. My advisor Kimberly has been good with communication and asking the right questions on preference to get the match right.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 11, 2018

    Laura was a naturally beautiful ray of sunshine. She had a witty intelligence that kept me engaged throughout the date. She was running a little late and although she was in a tank top and shorts I could not keep my eyes off her. It's Just Lunch did a great job matching us together. I hope to see Laura very soon.

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    Verified purchase
    Process

    Reviewed Oct. 9, 2018

    It took a while (a month) to get the first date set up, but I'm glad that I stuck with the process. The match that Donna and Tameka arranged for me is a fabulous individual. We have similar backgrounds and common interests. I tried the standard internet dating sites a few times and had no luck. IJL definitely provides quality.

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    Verified purchase
    Staff

    Reviewed Oct. 9, 2018

    So far my experience with Erica and coordinator Dominque has been great. Both of them are responsive and easy to work with. I look forward to continuing to work with them to find the best match for me. Thank you Erica and Dominque.

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    Verified purchase
    Staff

    Reviewed Oct. 8, 2018

    The staff at IJL especially Obed have been wonderful and excited to work together with me finding the 'right' match! I enjoyed meeting Robert and discovered that there may be another wonderful person next in line for me.

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    Verified purchase
    Process

    Reviewed Oct. 8, 2018

    I have went on several dates with an open mind and most were not satisfactory and would have never chosen them on my own. There were only 2 dates that actually had any potential. I now feel exhausted by the process of dating and think I will take a break for a while.

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    Punctuality & Speed

    Reviewed Oct. 5, 2018

    My first date with IJL was a great experience! A lunch date seems to be much more laid back and comfortable. Our date was in Memphis, TN and we had a great time! Thank you “It’s Just Lunch” for everything!

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 4, 2018

    I had a great first date in a great restaurant! It was a 90 minutes long, and the time went by quickly. Kim made it easy to meet a new friend. We are still working on finding "the one", and I am confident we will get there.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 2, 2018

    I went for a drive to meet with Paula in hopes that we would fall ah. We both were nervous. She arrived late for those to serve us. I called ahead for a booth and arrived early, in hopes the date to be fool proof. My match maker did what I thought to be a great job in her match. Paula seems to be a catch. Soft brown hair pointed towards her mild pudgy cheeks supporting freckles.

    I may have been subject to a common problem men have in misreading signals from women. I thought there would be an exchange of contact info at the end of the date. I passed an old business card bearing my cell and an email address. She was not carrying one (unprepared?). I don't think it fair to ask someone for cell and emails without establishing some trust first. I rated this 3 stars because being rejected was not a satisfying experience. Paula was confused and not prepared but I will continue to work with IJL to recover for all parties involved, especially the Paulas out there.

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    Staff

    Reviewed Oct. 1, 2018

    This is my first experience using this type of service and so far it has been an enjoyable experience. All of the staff I’ve spoken to has been very polite and focused during our conversations. I look forward to continuing with them and seeing what comes next.

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    Punctuality & SpeedProcess

    Reviewed Oct. 1, 2018

    I had a very nice experience on my first date with IJL. They made the process very easy by arranging the date, time and place. All I had to do is show up! I am hoping for great things utilizing their expertise in this complicated world of dating these days.

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2018

    Kimberly takes the matchmaking business seriously. She set me up with a gentleman who was in line with my preferences beyond my expectations. He was a very intelligent man and kind man with many of the qualities I am looking for. Thank you Kimberly.

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    Customer ServiceStaff

    Reviewed Sept. 29, 2018

    Erica and Tameka were great. They were professional and really tried to get to know me on a personal level so they could find me the perfect match. They asked me a lot of questions to identify my needs and wants. They took the time to face time me and conduct in depth phone calls in regards to what my desires and goals were in terms of finding a companion.

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    Staff

    Reviewed Sept. 28, 2018

    I love working with IJL. They go out of their way to find interesting and loving people who are looking for a relationship, not just a hook-up. The staff are warm, encouraging and quite wise. Aleisha has given me individual attention and is a great listener who shows that she cares about my happiness. I have met some interesting and kind men who were good matches. I have learned that sometimes I have to reach out and be a friend, not wait for some dream romance. Fundamentally, dating is about being and finding a best friend.

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    Verified purchase

    Reviewed Sept. 28, 2018

    I was impressed from the start with the thoroughness of the data gathering. Almost immediately Kimberli found a match, but that one didn't work for me. However, since then she has provided three more matches: one I've already seen and plan to see again, a second I will see next week, and the third probably the week following. Based on their pictures and bios, they look like good matches. Both Kimberli and Tameka have been proactive with me in trying to find appropriate matches. I'm hopeful and optimistic that this will happen. Then it will be up to me and the ladies I meet. Time will tell.

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    Lindsey increased rating by 4 stars.
    Customer Service
    After a positive interaction with It's Just Lunch, Lindsey increased their star rating.

    Reviewed Sept. 27, 2018

    I am very disappointed in my experience with IJL. They spent years trying to get me to sign up for the service. When I moved to a new area I decided to try it. My first match took a month for us to finally meet because it was rescheduled according to IJL. When we did meet he was unaware we had a previous date. It has been a month since that date and when I ask about my next match, I am told: "they will be in touch when they have my next match."

    According to the person who sold me the service there were a lot of singles in this area that would make great matches for me. I have tried communicating with my matchmaker on several occasions and she either doesn't respond or states someone else is working on my next match. This is a service that I paid for and I feel like they are failing. Either they are lying about their service, they are too busy to provide the level of service they sell, or I just have a matchmaker who doesn't care. I am very disappointed and would not recommend this service.

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    Customer Service

    Reviewed Sept. 27, 2018

    Vanessa has been very good at finding matches that not only fit the profile I am looking for but when I have met them I have had an initial connection that I`ve pursued further. She does the best that she can but being on opposite coasts with the time difference does slow the communication between setting up dates though this is not something she can really control and as stated before does the best that she can.

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    Verified purchase

    Reviewed Sept. 26, 2018

    Although my IJL experience got off slowly, once I had my face-to-face meeting things progressed well. Both Tameka and Kimberli have been very attentive to my dating parameters, for the most part, and have provided valuable insight into the dating/matching experience.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 26, 2018

    I was wooed by the magical promises of personal matchmaking. The sales pitch is great & bubbly! Even was explained if they can’t find me a match they would recruit someone. A month in and three matches down I’m now being strong armed to go on a date that I don’t want to. You spend an hour or more on the phone going in detail on your preferences, being promised they have PLENTY of guys like that and then get matches that are the opposite. When you explain what you like or don’t like about the person I was accused of being shallow and not opened minded. For a service that is very expensive I don’t appreciate the tone or rudeness that has been experienced since the initial set up.

    While I understand personal chemistry and attraction is relative I would expect a so called class A service to work with you better on actually finding matching and not passing judgment on you for your preferences. I reached out to the bubbly sales girl in hopes of a better outcome. After explaining I was told I should go to a bar to find someone. Excuse me but extremely unprofessional & offensive. I’m looking into the cancellation policy, but not optimistic on a refund based on these previous reviews. I see it as a scam preying on those who have dated for so long with dating apps to feed off your emotional distress from those. I do not recommend signing up. Save your money.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2018

    Lovely experience to meet other people. The pressure is off to exchange phone numbers and just have a conversation to get to know a person and their interests. The staff at IJL go out of their way to listen to your feedback.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2018

    Very pleased with the lunch. Great place, very great guy. We had a lot in common and do plan on meeting again. Nothing carved in stone at this time. I have been very happy with Kaila and Jessica. Both are very friendly and professional. Thanks. He is quite charming but not phony. I was so impressed with the fact that he was quite interested in me and my life. I find most men to not ask questions only seem to talk about themselves.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2018

    I am having a really great experience with It's Just Lunch. Brandis ** is doing an excellent job of getting to know me and helping me meet some great people. I would definitely recommend the service for anyone. Huge thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2018

    Having just started working with Vanessa and Udonna, I have found both to be communicative, patient, and easy to work with. Both ladies are friendly and seem to want to do their very best to meet my needs. They are responsive to phone calls and emails. Have had one introduction thus far and it went well. To date I have no complaints with either coordinator.

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    Verified purchase
    StaffProcess

    Reviewed Sept. 24, 2018

    Kimberli and Tameka have been great to work with. They have made this process very easy to follow and stress-free. You can tell they take a personal interest in listening to the client and trying to understand what the client wants for his/her date. They both have a lot of understanding and positive input. Great job to you both!

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 23, 2018

    I had a fun evening. My date was charming, kind, funny and easy to talk to. We spent the evening talking and laughing. We covered all sorts of topics and shared stories. The place where we met was a nice and at a popular location. I had a great time.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2018

    I had a very nice time at lunch and a good connection with Martin. We are going to go on a second date. I have also had a very good experience with my interview with my life coach Sherie. She was very professional and thorough on the interview. Donna has also been very professional and is giving me great feedback and very timely in returning calls. I am looking forward to future dates with It's Just lunch.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2018

    My experience with It's Just Lunch has been "FANTASTIC". Nothing short of wonderful. The Staff is very personable & each staff member has a distinct friendly personality. They make you feel as though they really care, and THEY DO. I would not hesitate to recommend their service anyone of my friends.

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    Verified purchase
    Staff

    Reviewed Sept. 21, 2018

    Udonna and Tameka were very helpful in facilitating my dating experience. They kept me informed of what to expect and what to do if anything came up. I am looking forward to my next date. This has been a learning for me because I have been out of the dating scene for 4 decades.

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    Verified purchase
    Staff

    Reviewed Sept. 21, 2018

    It has been just about two months since I’ve joined It’s Just Lunch and I wanted to let you know how pleased I’m with their services. The lengthy interview process is commendable. I also appreciate the detail they provide in matching clients with like interests – this makes dating someone you’ve never met a far more enjoyable experience. Overall, the IJL team handles all the details and follow up, letting me concentrate just on enjoying the day or evening out with my date. Thanks again – I’ll keep you posted on how things are going!

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    Punctuality & Speed

    Reviewed Sept. 20, 2018

    Wasted thousands of dollars & time on this - huge regret. I can't get a refund. Drove an hr to meet my "date" - they never showed up and claimed that they were there. I can't waste my time on this. Please, meet someone the old fashion way or take yourself on a vacation. I've been on zero dates and don't want to with who they pick.

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    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2018

    Kimberli and Tameka - just watned to say a quick thanks for all your help with my date with J. He was nice and I could see why you would pick him - there just wasn't a lot of chemistry. However, you guys had quite a job on your hands - because he had to reschedule the initial date, then I had to reschedule the rescheduled date and then finally we met. Huge shout out to Kimberli and Tameka for sticking it in there with us. Thank you for your care, concern and organizational skills in keeping it all straight. Get cracking on my next one... please!

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    Staff

    Reviewed Sept. 19, 2018

    I signed up with this service when no other similar services had helped. I am extremely happy with the care, professionalism and warmth with which Jas and Jessica have shown me in establishing my matches. There's a level of pride that goes into their work and it's evident in all that they do. I hugely recommend this service!

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    Verified purchase
    StaffProcess

    Reviewed Sept. 19, 2018

    I have put a lot of search into your Dating service over the past years before joining IJL. I have talked to many of your screeners, sales people and so far as I see it. You have put together a fantastic team of professionals. While I have had only one meeting Just for lunch I must commend your people for their input for making it happen with that personal touch. I know your are a team but *OBET* has been a big help into the beginning of my travel through the process with his skill of knowing the Pittsburgh area very well and helping me find these locations of comfortable areas to meet JFL.

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    Staff

    Reviewed Sept. 18, 2018

    The experience I had so far was pleasant. All the people at It's Just Lunch are very professional and really want to find an adequate match for me; especially Jaz and Jessica. The interview process is a very thorough one and communicates to me that they mean business. I am still awaiting my second match, and look forward to it--my first was a great experience.

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    Verified purchase

    Reviewed Sept. 18, 2018

    Kimberli and Tameka work so hard for me!! I feel like they are always there working to make my experience with It’s Just Lunch a five star event at all times!! They make sure that everything is organized and that I am informed about my dates. Thank you!!

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    Staff

    Reviewed Sept. 17, 2018

    The distance between is a 4hr drive round trip. Please consider distance when you schedule dates. Sharon was an attractive lady and easy to talk to. We had several things in common including the love for exercise. Enjoyed the time we spent together. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2018

    This is my second round with It's Just Lunch, and this time is markedly better than the first time. Pilar matched me well with my first date and hopefully the rest continue to be good matches as well. He seems to be genuinely interested in finding me the right person. Hoping this works this time around.

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    Staff

    Reviewed Sept. 17, 2018

    Sending a HUGE thank you to Obed, Darryl, and Kim for their help! I’ve been on 2 dates with my match and feel very optimistic. They have been very responsive and helpful. I couldn’t be happier with the match they’ve given me. I definitely wouldn’t have found him without this service because he is from the opposite side of the metropolitan area where we live and it’s unlikely our paths would’ve crossed professionally. We seem very very compatible and well-matched. Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2018

    Overall, I feel somewhat disappointed 5 months after having signed onto It's Just Lunch (IJL). That being said, I feel that the people I'm working with, including UDonna and Tameka, are doing an adequate job within the constraints of IJL. First, the person with whom I shared the most about myself, including preferences in a woman and past dating/marriage experiences, was someone named Jenny **, with whom I had no later contact.

    It was a more than 2-hour conversation, and I doubt that all that information got conveyed to the people I worked with later. Then, there was a long delay between my initial sign-up (and payment of an exorbitant $2800) and my Skype interview with someone named Sheri, who again turned out not to be my dating coach, so any information that Udonna or Tameka has about me is guaranteed to be second-hand from Jenny ** or Sheri. The Skype interview was terribly short and terse, and we didn't talk about what my past dating pitfalls may have been. Not much dating coaching!

    Since my Skype interview in late June (2018), I've only been sent one match. Udonna is hard to get a hold of by phone, and does not respond to voice mail messages. I heard nothing from her between late June and late Aug. I was not physically attracted to my match at all due to her morbid obesity, and told Udonna as much back in June. Apparently, this is my only 'match' in the entire Knoxville, TN area. I feel angry about being misled; apparently, the IJL dating pool is extremely small, which was not my impression when I signed up.

    I did eventually go on a date with my 'match'. She turned out to be even more obese in person than the photos, but at least her face was prettier in person than the photos. She was shy, so I couldn't get a good read on her personality, but she was mild and pleasant at least. It was a very tasty meal and a pleasant atmosphere in the restaurant, and it was nice to get out of the office/out of the apartment, but the conversation was boring. I don't feel like we had shared interests or tastes, so I don't really understand the basis for the 'match'. I suspect that perhaps the basis for the match is simply that we both went to college and are in our 30s!!

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    Customer Service

    Reviewed Sept. 14, 2018

    The dinner reservation was at a very nice place, the food was excellent and it was a low-pressure experience with someone I have never met before but enjoyed meeting and engaging in stimulating conversation with for over two hours! I took off one star because this is my first time using IJL and I rarely give perfect scores right off the bat...

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    Verified purchase

    Reviewed Sept. 12, 2018

    I spent a nice sum for a dating service and it had been 2 months and only one date. After reviewing my dates profile and what I got was quite different. His profile said he liked golf, travel, eating healthy. Also said he was six ft tall. He did not like exercising outside. No golf and hasn’t traveled since early twenties. Also - said Jhelum could watch football all day, everyday if on television. This is something I don’t want, as I am an outside woman. His profile aside he liked remodeling... if writing a check counts, it is misleading. Disappointed! It has been two months and only one date, not sure when they will send me an e-mail for the next. Waiting and wondering if I wasted money?

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    Staff

    Reviewed Sept. 11, 2018

    Still waiting... I think the only way to be 100% would be to end up in a relationship and that hasn’t happened yet. But I am holding out hope and I hope the next date is it. It’s hard these days especially in my line of work to need new people and it’s a numbers game. The more dates the better your chances are. So here’s to the next one.

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    Staff

    Reviewed Sept. 11, 2018

    My 1st experience with IJL in the early 2000's was ok, the 2nd (about 3 years ago wasn't so good) , and just coming back to IJL last week and have met a person who really hits many if not all of my keys for someone I want to continue with. They did a super job! Obed, Dalia... KEEP IT UP!

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    StaffProcess

    Reviewed Sept. 10, 2018

    A very nice and helpful experience with the dating service. I have been having a lot of fun and helpful experience with the help of the dating service. They are the best in contact with me walking me through this process.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Sept. 8, 2018

    I joined IJL like most people — I thin k— because of the frustration with regular dating apps. The process is much different and so far it’s been smooth sailing. I was in contact with one woman who spent extensive time getting to know me over the phone before they decided to take me on as a client. Then I was put in contact with my personal matchmaker. There was more conversation and then a Skype interview. I really liked this part because it made the process real. Dealing with live people is better than just phone conversations which can stay abstract.

    After the Skype interview, the actual matchmaking process started. I was sent a first profile. The profiles are succinct which I actually like. Online profiles in regular dating apps can sometimes be long and give too much unnecessary information. The IJL profile, in comparison, only gives the basic and essential info plus a photo. Ultimately it’s the only thing we need to know. For the rest, I just have to trust the expertise of my matchmaker. (And then of course there is the unpredictable part: actual chemistry, or not.) I turned down my first match and the process resumed. My second match was sent within 8 days of the first one. I accepted the 2nd match and my date was set up within a week. I am currently waiting to meet my match. Fingers crossed!

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    Verified purchase
    Process

    Reviewed Sept. 7, 2018

    I am a new member to It's Just Lunch and I was recommended to the company by my sister and by someone who met her husband through It's Just Lunch. So far my experience has been very positive. The personalized service appeals to me and being able to provide feedback throughout the process provides a partnership. I'm looking forward to the journey!

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    Staff

    Reviewed Sept. 6, 2018

    I enjoyed the blind date last weekend. Everything matched per my criteria of my desired female profile except for a few, hence not going on a second date. But, she is a nice lady. Both my IJL manager and me are on the same page and I enjoy working with her. I recommend IJL. Thanks.

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    Customer ServiceStaffProcess

    Reviewed Sept. 6, 2018

    They both have been very friendly and helpful. They are quick to respond to emails and return phone calls. It's like talking to a friend, they are nice. They have always answered any questions that I have had. They make the process a less nerve racking.

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    Customer ServiceContract & TermsCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 6, 2018

    I have never gone out of my way to write a review but I am hoping this saves at least one poor soul from the deception of It's Just Lunch. This whole business is a scam to make money. They have mastered it down to an art. MAKE SURE YOU READ THE CONTRACT. They will find ways to cover themselves and fulfill it while setting you up on bogus dates with people (who aren't even paying members) just to get their contract fulfilled. They will claim that the person is a great match but in no way falls under criteria you gave them. They told me they had tons of matches and that my city was the greatest market!

    Lies... all lies. My friend and I did it at the same time and they rotated guys between us. These men had no interest in even being on the dates and were no longer paying members. I wouldn't be surprised if they paid them. It's disgusting the way they take advantage of people. Either way you lose your money and they manipulate you in so so many ways to try to get you to go out with people you never wanted to date in the first place. They totally disregard the criteria you give them and don't even want to discuss it with you. I feel totally violated because they stole from me. My time, my money, my dignity and my emotional sanity. Not to mention they are totally disrespectful and rude. The biggest waste and mistake I have ever made. BUYER BEWARE! Don't be another IJL victim!

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    Customer ServiceStaff

    Reviewed Sept. 6, 2018

    Erica is so great at taking the time to learn what is important to me. The conversation is never rushed. She gives me confidence that she truly has my best interests!! She just wants me to have a good time! Just love her!!

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    Staff

    Reviewed Sept. 5, 2018

    Erica is very good. She is good at following up with the client. She has the natural ability to understand and feel what customer is requesting. She gets back to customer in timely manner and making close follow up with customer. She listens to customer and keeps good records of the information customer gives to her.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Sept. 5, 2018

    Do NOT believe the ads or what they tell you on the phone! IJL has a script that their charming on-boarders follow. At some point they will enthusiastically promise you that they have two matches in mind for you that are just perfect for you (Google: Reuters It's Just Lunch class action lawsuit). I feared IJL might be a scam. But their promises sounded amazing. So after lots of phone calls and soul-searching, I paid the $** and signed up.

    I now understand that their pools of people are VERY small and that they have no problem lying to you repeatedly. They will match you up with anyone who is on their lists, regardless of those people not being at all what you were looking for. I was looking for someone between 25 and 29. They promised me they could do this. The matches they sent me were 36, 34, 41, 36, and 33. See any problem? They were also mismatched on other factors. I asked them for a refund. They said they followed through on their obligations. Based on the ages of the matches alone, does it sound like they followed through? Back to the two matches they said were just perfect for me and met all of my criteria. My minimum height criterion that they agreed to was 5'10". One of the "perfect matches" was 5'2".

    They are DISHONEST. They do NOT play fair. They can be VERY charming. They claim they are "#1" and mention this often. I asked them how that was determined. They said "we decided we are." Huh? You decided that you're #1? How does that work? Save your $**. WHY the good reviews? The only thing I can figure is that in SOME markets at SOME point - they either 1. had enough people in the pool that they could actually match you with what you were looking for, 2. Pre-online dating, it was a legitimate service, or 3. The positive reviews are fake. I would do anything to get the $**back.

    When I asked them about all the negative reviews I saw online before I signed up, they said "Well you know there's always angry people." Yes, there are. When you lie to people, defraud them of $**, and toy with their emotions - I suppose it makes sense that you would have angry people. Do NOT sign the contract. Take the $** and buy some new clothes and offer your friends a $1,000 or $2,000 reward for setting you up with someone you go on 3 or more dates with. You will thank me, save yourself a ton of regret, and end up with someone you might want to spend the rest of your life with! Photos of matches are included in this review. Notice one is a repeat. They promised to match me on this criteria: Age: 25-29, Christian, no kids, no previous marriages, Slender/athletic.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 5, 2018

    Signed up for IJL in February, under the false promise that I would receive 4 dates within a 6 month period or be eligible for a refund. 6 months went by, and I had no dates whatsoever. I did get stood up at the restaurant twice. After speaking with the representative on the phone, they don't issue refunds, despite what their contract says. They can keep throwing matches at you in perpetuity in an attempt to 'honor' the contract. You would be better off spending your money on a nice vacation.

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    Staff

    Reviewed Sept. 4, 2018

    I am new to IJL. So far my experience has been positive. Aleisha and Krystyl have been successful in finding matches and coordinating meetings. They each have provided energetic attention to me. My first date was a success and I am meeting that date again.

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    StaffProcess

    Reviewed Sept. 4, 2018

    I want to thank Lisa for her kindness in this process. I was very disappointed with the dating director I originally had. Lisa turned this around for me. I truly believe she loves helping others to find a match. I understand there are many variables in connecting people, but Lisa listened to what I was looking for. She set me up with a great man that I had an awesome date with. During my date we both expressed how appreciation for Lisa as she is attentive to the details, while expressing happiness in what she does for others.

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    Customer Service

    Reviewed Sept. 4, 2018

    This review is for an older experience. When they cold called me and gave me a hard sell on the phone, they lied about the experience and their requirements/services/clients. I could not get along with my matchmaker or get her to understand what my preferences even were. It was incredibly frustrating trying to communicate with someone so stubborn, and I can't understand how people have given them positive reviews. My consultant eventually placed my account on a hold and never contacted me again.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2018

    Monique seems to be a very thorough matchmaker who takes her job seriously and listens very well. I was happy that besides just e-mail she also called to personally discuss how a particular date went and to get specifics of where there was a fit and where there might not have been a fit.

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    Staff

    Reviewed Sept. 1, 2018

    Aleisha has been very polite and patient - don’t feel pressured. The dates have been very nice, high quality accomplished men. I haven’t found a match yet; however, the experience has been excellent consistently which I appreciate. All gentlemen, all interesting and pleasant to be around.

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    Price

    Reviewed Aug. 31, 2018

    Either way, my experience with It's Just Lunch has been fine... Looking forward to new matches! I feel that if one wants to meet quality matches who are serious, matchmaking services are for you. Way different than regular dating sites and I prefer it. It is pretty expensive though.

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    Customer ServiceStaff

    Reviewed Aug. 31, 2018

    I have been very impressed and pleased with how personable, welcoming, and supportive the IJL specialists have been. Shilah was a wonderful first contact with IJL. She called the day after I expressed interested in IJL, patiently explained how it works and helped me start to build my profile. Darryl has been great! He arranged meetings for me to finalize my profile and calling me within an hour when I had questions. Now I'm waiting on the exciting part - meeting my first potential match. I will say, the wait time between completing my profile and organizing a first date has been longer than I expected, but I think it's just a change from the rapid dating culture. I'm looking forward to meeting a date that has been so carefully selected for me.

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    Staff

    Reviewed Aug. 31, 2018

    They have been very professional. I have had two dates. The restaurants are very nice they choose. I have felt comfortable with my dates. Office staff, wonderful. Darrell and I always have a great time talking. With my feedback and his investment, I know I will continue to meet interesting people.

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    StaffProcess

    Reviewed Aug. 31, 2018

    I really enjoyed my experience with IJL. They follow through on what they promise. Getting started was smooth and comfortable. I got along with the staff and they explained very clearly the process. The matches they provided made sense for my lifestyle and interests so they really did a good job listening to me.

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    Staff

    Reviewed Aug. 30, 2018

    It has been a very disappointing experience with IJL...yet I do feel much better now with Marie as my coach and Shanni helping. I am assured that there actually are guys available yet I believe few and far between. Of course, if I find the love of my life through IJL I will be singing a different tune. The men I have been matched with seem to be just kinda going along for the ride so to say not serious. They don't have the opportunity to view my profile and say yes or no plus they apparently dont have any monetary investment to take it that seriously as well. I joined IJL because I am a busy person and felt that spending some good money on finding a qualified perfect match who was screened beforehand was worth it, yet I have second thoughts. Also I felt if the guy spent that kind of money...not like the other crazy dating sites...he would be very interested in finding the love of his life. Hopefully it will be the end result of my time spent with IJL.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2018

    Meetings with all three support members have been wonderful. Exciting conversation and constant support. I’m looking forward to continuing down the road with the program and my support team. I feel I can always call on them and ask questions.

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    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed Aug. 29, 2018

    I registered with IJL in February after being snowballed by one of the BEST soft-sellers on the planet - Catherine. Here are the highlights of my six months with IJL: - Misleading sales pitch. Catherine provided the names of three candidates during my initial phone contact. None of the three were ever presented as possible matches. - Failure to disclose that "recruited" NON-PAYING clients are used during initial phone contact with Catherine. Knowing that people who did not pay to receive this service would have immediately changed my mind about using the service.

    - Failure to screen candidates in person as stated during initial sales contact. Catherine stated that all potential matches were screened by IJL prior to being presented. This is one of the primary reasons I signed up because I wanted the peace of mind in knowing that the person(s) I may be meeting had been SCREENED by IJL. IJL does not have a physical location in Reno (although there is an address published on Yelp.) I was allowed to schedule a date with Parley without having my screen complete. Knowing that I was not screened makes it VERY clear that IJL is not actually screening the candidates that are being presented.

    - Abusive and aggressive email and phone contact. For example, after waiting over two months for a potential match, Debbie allowed 1 hour and 46 minutes for review of three candidates before sending an email stating "As per your request, I will decline these nice men..." Debbie inserted the word "decline" - I never wrote the word "decline" I asked questions, neither of which were answered in writing as requested.

    - Contradictory policies. Marie stated that only one candidate would be presented at a time. Debbie presented three candidates the week my six month contract was set to expire. - Contradictory policies. Catherine clearly stated that I was signing up for a six month contract that could be put on hold, should a match pan out. Debbie states that there is no six-month term, and that the contract can be put on hold by IJL.

    - Failure to disclose the number of viable "private clients" in the Reno area. - Lack of response. Multiple instances of emails being sent and waiting more than the IJL stated response time of 24 to 48 business hours. - Failure to provide clarification to contractual language regarding "recruited" candidates in layman's terms after repeated requests. - Publishing a false address for a physical location in Reno to give the appearance of personal service. Embarrassed to say I coughed up $** for this LACK of service. Expensive lesson. Please, please, please do NOT give them any money. They will NOT give you a safe dating experience and they will NOT refund.

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    Staff

    Reviewed Aug. 29, 2018

    I am new to It's Just lunch, so I have not had the opportunity to thoroughly experience all of the services IJL offers. Having said that my initial conversations with Jessica, Jas and Marlo have been very positive. The team is very upbeat and excited about the prospect of finding the right match for me, which by extension has made the experience, so far a great one!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2018

    I just went on my first IJL date. My match and I had so much in common that we talked for almost 4 hours on that first date. Kimberli and Tameka have been amazing. Kimberli is upbeat and keeps me on track when I start to mentally jump too far ahead. My overall impression of IJL so far is that it is a very professional organization, and that the personnel really do care about getting to know the members to make matches that may work. I have really enjoyed the experience so far and look forward to Kimberli's next call or e-mail. She's supposed to be my dating coach, but I've started to think of her as my dating friend.

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    Staff

    Reviewed Aug. 27, 2018

    I have been talking with Darryl from IJL. He has been very professional, courteous and made me feel at ease. It has been a good choice to have dealing with customers. I look forward to dealing with him and other IJL employees.

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    Customer Service

    Reviewed Aug. 25, 2018

    Immediately after I signed (and paid!), my "matchmaker" missed our introductory meeting. No call, no apology. My request for a more detailed matchmaker went unanswered. Then, the same one called me back like I was a new client. She since sent me (2) profiles - one of whom wasn't even divorced yet! And now, she hasn't responded to my emails in over 2-weeks! This is the absolute worst decision I've ever made. ** for this? You should be ashamed of yourselves! I am making it my mission to let others know this "service" is a waste of time and money.

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    Staff

    Reviewed Aug. 24, 2018

    First Class Dating Service with the Best! Debbie and her entire Team are to be commended on their efforts and connections. All of my friends were so interested in my reaction to this Service, which I rave about in glowing terms! Please give It's Just Lunch a chance, you will not be disappointed! They are the Best and Debbie is the finest most professional in Dating Service.

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    Staff

    Reviewed Aug. 24, 2018

    Re: My Coordinator Monique - She is very good and always reaches out to me and she has chosen good matches for me. She is making my experience at It's Just Lunch very nice and because of her, I would like to stay with It's Just Lunch until I finally meet my life-time match!!! You should be very happy you have her as part of your team.

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    Reviewed Aug. 24, 2018

    In my last review I concentrated on how Udonna and Tameka focused on my match and how they got a perfect score on that one. I forgot to say how I appreciated the perfect coordination of details in the date. We had to go back and forth a bit because of logistical considerations and restaurant complications. This was all handled in advance and all details were lined up for me and everything went as planned so that all I had to do was plug the address into Waze and walk in. THANK YOU!

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    Staff

    Reviewed Aug. 24, 2018

    My experience to date with IJL has been exciting. The person who is overseeing my account, Pilar **, has done a terrific job and has gone the extra mile to make sure my matches are rewarding. It’s always exciting meeting new people and Pilar has kept it exciting!

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    Staff

    Reviewed Aug. 23, 2018

    I am so impressed by all of the IJL team that I've spoken to throughout my registration. They are professional, obviously love their jobs, and truly care. IJL standards for matches are extremely high and there is no sense of wasting your time.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    My Matchmaker, Obed, has been very responsive. He is a good reflective listener so I feel that he has heard what I have said when I gave him feedback. He was very prompt to respond this morning after my date last night.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    I have been pleased with the individuals I have dealt with from It's Just Lunch. They seem to be efficient and a professional organization. From the start they are Not too pushy. They are happy to answer any questions. So far I have worked with the Dating Specialist, (Jessica) Dating Coordinator (Kim), Darryl (set up the skype appt.) and Dating Matchmaker (Debbie). I'm looking forward to my first date! I hope to have a Success Story to tell. Thank you!

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    Contract & Terms

    Reviewed Aug. 22, 2018

    IJL has taken my money and not provided any service. They rush you into signing a contract and then fail to do anything. My bank knew exactly why I was calling when doing a chargeback. That's why IJL moved to Florida, locks in their contracts so they are free to take your money. Stay away at all costs. Consistent lies.

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    Customer Service

    Reviewed Aug. 22, 2018

    This is technically my third time working with IJL and has been the best experience so far. My first time I was in eastern Iowa which was a new market for IJL. All but one match that IJL picked was bad. Almost like my IJL contact didn't read my feedback. The one decent match lived 90 miles away. The second time IJL contacted me with women that I was a match for. One of the four was great, but she ended up being too busy to go any further than a third date. Two of the other three matches were pretty bad.

    This third time is going much better. I feel like Brandis gets me and Obed came through with a very nice match. In fact, I have a second date set up with Obed's match and my first match that Brandis setup is also trying to find some free time for a second date. Either IJL has been providing some much needed training or they have upped their recruiting game because Brandis and Obed are delivering on IJL's promises.

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    Staff

    Reviewed Aug. 21, 2018

    I have only had 2 dates set up since I joined. Before I signed up I wish I knew how IJL took many weeks to months to set up. I had the impression of having a date 2-4 times a month. Not 1 every other month. I also wish that more information was given about the date. Everyone at the company are nice and helpful.

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    Customer Service

    Reviewed Aug. 21, 2018

    There was some confusion regarding the starting time for my appointment, but Andrea was kind enough to call me on my cell-phone to ensure we were able to connect, (the added customer focus was worth a star for me). The rest of the interview went pretty much as I expected, and much of the time was spent validating answers I had given during my original phone interview with IJL.

    UPDATE ON 10/19/2018: I had a great experience on my 2nd date using IJL, and having someone like Shana follow-up on my experience, (what I liked, what I didn't, what to focus on in the future, etc.), really gave me the confidence that IJL is really committed to helping me find a match that meets my expectations without all of the time and energy spent through traditional online dating.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 20, 2018

    Both Udonna and Tameka are professionals that listen and take time to care and make it happen. They seem passionate about their work and jobs and are always quick to respond. I would recommend them to others and have.

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    StaffProcess

    Reviewed Aug. 20, 2018

    Brandis has been very professional in the whole process. She makes sure she finds the best matches for me. She is very good with follow up and gets very excited when she hears that the date was a success. I look forward to more dates from her. My last date was a success.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2018

    The It's Just Lunch Team is exceptional when it comes to communication and customer service for their clients. They are extremely hands-on and their follow up is extraordinary. This group of team members are very thorough in their research and try to accommodate the client's needs and desires. This is truly high quality customer service.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2018

    This is from a male perspective, women using the service may have a different experience. I’ve found the office staff doesn’t listen and is pushy. They also seem to prefer quantity over quality. I gave an age range and wanted a woman without kids. They’ve set me up with women nearly a decade outside of my range with kids. I can’t make it downtown during the week. They keep trying to send me downtown. To make it convenient for both, I’m willing to meet in in the middle of where we both live. I’ve driven an hour to meet someone 5 minutes from her house. During the week I can only meet for dinner dates. The women need to be made aware of this and eat something. It’s awkward when your date arrives after she has eaten, and I haven’t had anything since lunch. I do offer to split appetizers, but they need to be made aware that it’s a “dinner date”.

    When I have a date, I make sure there is nothing else scheduled for that evening. If a woman has something else scheduled and leaves before the food is served it’s a date that never should have happened. Dates also need to be at places that are quite enough to have a conservation, the point of the date. I don’t like yelling to have a conversation because we’re meeting at a noisy bar with loud music.

    The matches need to be better researched. Some of my matches have lived almost 3 hours away. That makes it very difficult to do a second date. Many of the women I’ve been matched with need a lesson in basic manners. I’m willing to go on a second date even if I think it won’t work. It’s acceptable to decline another date. I’ve been ghosted dozens of times. This shows lack of manners and maturity. When they have the courtesy to tell me they’re not interested it shows that they have class.

    When this was run from the local office I bought the “Dinner Party” package. A group of 4 men and 4 women would meet at restaurant for a dinner party. I bought 14 of them and had several left on my membership when corporate took over. I was told that they no longer do dinner parties, but I can’t get my money refunded. They told me I must ask the local franchise that no longer exists for my money back. I paid for these in advance and I expected to go. To be told that they don’t have them anymore and I can’t get my money back is unacceptable.

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    Staff

    Reviewed Aug. 15, 2018

    I have been very impressed with the professionalism and care the IJL team and my match maker Debbie have shown from the start. The team clearly cares about providing quality matches and great experiences. Debbie has been very responsive to all questions, dating reservations, etc. which I have greatly appreciated. It really is a VIP type of service mentality which has been so nice for a busy professional. Unfortunately I am located outside of the main "hubs", but have been very pleased with Debbie's assistance and efforts to try and accommodate the distance for me to drive. I would say that distance can be a challenge, but if you are serious and outside of a main hub the team works hard to reduce that challenge. If you've tried online dating and are looking for more of the "VIP" experience to help you in finding better matches I highly recommend IJL.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Aug. 15, 2018

    I joined on July 14 after a 2+ hour hard sell conversation that I asked to think about but the sales rep kept talking so I signed but never got to see the contract until the next day when it was emailed to me. I decided to continue and figured it was an investment and anyone that pays $** must be serious so I had high hopes. And I really liked the idea of the coaching. It has been over a month and they sent me one "match" who was nothing like what I was interested in so I declined to meet him. Since then it's been nothing AT ALL. It's like pulling teeth to get them to respond. I am lucky to hear from them once a week - and that is after I email a couple times asking if they are still there. All I hear is they are working on a match. It should not be that difficult if they have anyone in the database like they represented on the hard sell. I am successful, financially secure, attractive and fit.

    I have not had any counseling that was promised to occur before the first date to coach on what to say/do/how to act/suggested conversations, etc. Now they tell me it's best after a couple dates. Well at this rate it may occur sometime next year. The thing is, I can go on the free sites and do my own weeding out but I really don't have the time to communicate endlessly with men and screen them. I can have a date almost any time I want on those sites but was really hoping to have them screen for me.

    I started doing my own screening again and have several men I am interested in learning more about and have been on a few dates with them. So why is it so hard for IJL to find someone? My guess is because they DON'T have a large database. They described several men during the sales pitch to me that were supposedly in my area - I wonder what happened to them? I have asked for a refund which of course they refuse. I am going to talk to an attorney. After reading so many reviews, and especially on Yelp where no one has anything good to say, I wonder if there is anyone out there who wants to join a class action?

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    Staff

    Reviewed Aug. 11, 2018

    I am new to IJL Columbus. The matchmaking staff has been excellent and responsive to my requests and giving me valuable feedback. It is nice to find a group that really cares. I look forward to finding a successful match in the near future.

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    Staff

    Reviewed Aug. 10, 2018

    Andréa was very positive and vibrant. She gave off good energy. She was friendly and kind. The time was taken to make sure that I received some friendly advice and direction. She even talked about the fact that she was on the website.

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    Staff

    Reviewed Aug. 10, 2018

    Aleisha has been a pleasure to work w/ & very professional. As a leadership coach I assist people w/ their emotional as well as practical development. Aleisha is great at active listening, turning information into effective matching. I have only had one date & if she was interested I would be beginning a relationship. I was very surprised the first shot worked.

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    Staff

    Reviewed Aug. 9, 2018

    After a rough start with a different dating coach, I was given Kimberli as my new dating coach and she is FABULOUS! The biggest thing that she does is LISTEN to what I said. I truly appreciate that and enjoy working with her!

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    Staff

    Reviewed Aug. 9, 2018

    Both Kimberli ** and Tameka ** have been professional, knowledgeable, and delivered over the top based upon what IJL aims to provide. Kimberli has guided me through many questions to help me to enjoy my dating experiences. I would recommend Kimberli, Tameka and IJL to individuals that are serious about positive dating, creating deep friendships, and lasting relationships.

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    Punctuality & SpeedStaffProcess

    Reviewed Aug. 8, 2018

    I am working with Obed and Tyler. They have been very kind and prompt in their efforts to help me find a suitable match. They have both answered all of my questions and concerns, and made this an enjoyable and easy process. I would definitely recommend this service to a friend.

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    Reviewed Aug. 8, 2018

    I am new to IJL but I have been pleased with the quality of ladies that I have met in my short time as a client. I can tell that my preferences are being taken seriously. In a short amount of time, IJL has been a more rewarding experience as compared to "traditional" online dating.

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    Staff

    Reviewed Aug. 8, 2018

    After being married and focusing on my career and children for 20 years I separated from my husband. Being a highly educated, busy professional, I was not particularly interested in the online dating scene. After reviewing a few matchmaking services, I chose IJL. My matchmakers Aleisha and Krystal have been great so far! They have been professional, attentive and responsive. I have met a great gentleman so far and looking forward to seeing where things lead. I would definitely recommend IJL to friends.

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    StaffProcess

    Reviewed Aug. 7, 2018

    Andrea was incredibly professional and thorough. She made me feel at ease and even confident about this process. She is an asset to IJL! I am grateful for her support. I was nervous about the facetime but she made the process very efficient and comfortable.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2018

    Lisa, Thank you for your outstanding customer service and support! You - and everyone at IJL - have been fantastic! Katherine, Sheri, Ashley, Krystal... it's been a pleasure working with all of you! Looking forward to continuing to work with you!

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    Reviewed Aug. 4, 2018

    I have had a good experience with It's Just Lunch. They try to listen to your feedback and take it into account with future matches. I like the fact that you have one point of contact when dealing with the company. Dating in the New York area is never easy but they do their best to make it fun.

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    Staff

    Reviewed Aug. 3, 2018

    My matchmaker Debbie does an incredibly thorough job of identifying great matches. She takes her time to make sure there is a potentially good fit for both parties. I recommend IJL to anyone in the Philadelphia area no matter what your relationship goals are.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2018

    The guy was very nice and I did enjoy my dinner. He was very familiar with this whole dating process. I was very surprised to find out that he was not a member of it It’s Just Lunch so that was kind of disappointing that here I am paying all this money yet someone else is getting to do it for free. That doesn’t really seem right. However in finding that out it was nice to know that It’s Just Lunch did check him out with a face-to-face interview and do a background check I am assuming with his driver's license. We didn’t exchange numbers and I will see if he calls. Definitely somebody I could be friends with.

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    Customer ServiceStaff

    Reviewed July 30, 2018

    I signed a contract for It's Just Lunch to provide me with 4 matches. I signed the contract in 2016. As of 2018 the service was not delivered. After a year of trying to get IJL to respond to requests for dates, I requested a refund of $500. I believe I paid approximately two thousand dollars for the service. I have no faith in them providing me a quality match after all the time. I have used the service two other times and was satisfied. This is so disappointing. Over the two years, I frequently had to contact them to get another match. My last match told me he was not an active member. The B.B.B. in Florida just informed today, IJL has an “F” rating. I am writing in hopes that other folks will not lose money on a service that does not deliver what it promises.

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    Contract & TermsStaff

    Reviewed July 20, 2018

    They make all these promises, and then go away. In the two months I had my "contract" with them, Monique contacted me exactly once, and only after I inquired where she was. She sent me only ONE date option. Mind you, I am a successful, attractive, financially secure woman who was just looking to expand some dating options. Elite Singles and Tinder is much better!!! And they refuse to refund my money.

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    Customer Service

    Reviewed July 20, 2018

    It is horrible, at least for South Florida. They misrepresent everything, don't follow up, don't return calls, don't follow criteria for selection of matches. DON'T USE THIS HORRIBLE SERVICE. IT IS A RIP OFF.

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    Staff

    Reviewed July 19, 2018

    I’ve enjoyed my experience and dealings with JFL - especially with Jas and Bianka. They’ve been responsive and excellent to work with. Jas is a good listener, easy to talk with, and provides good feedback to me on my expectations and other issues. Most importantly, I really appreciate that Jas is direct and honest in her feedback.

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    Staff

    Reviewed July 19, 2018

    I have seen the profiles of four ladies. All were very interesting, with great backgrounds and careers. I have been on a first date with two and they were both very pleasant. I have a second date with one lady and another first date this weekend. So far this has been a great experience for me!

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    Staff

    Reviewed July 19, 2018

    Like anything, it's an investment. Because you are spending lots of money, the other party is virtually guaranteed to be serious and committed. The only thing I would say is I've noticed that many of the people I'm meeting have degrees, and many in general won't date someone without a degree. I feel as if maybe the criteria could be improved or more forgiving. The dates, in my limited experience went well. Some more awkward at first than others.

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    Staff

    Reviewed July 18, 2018

    I am a new client of IJL. My initial interview with Michelle went well and the experiences I've had thus far with my matchmaker, Pilar, have been positive. I really like how the company has built in safety measures (face-to-face interview and contracted restaurants/sites) and offers coaching sessions with a dating specialist. Sheri, who provided this service for me was great. I haven't dated in over 25 years, so getting back out there is a bit scary! I have been on 1 date and although my experience with IJL is limited, I feel I made the right choice utilizing their service.

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    Punctuality & SpeedStaff

    Reviewed July 18, 2018

    So far my experience with It's Just Lunch has been great. Natalie, Alicia and Amy have been fantastic to work with and I enjoy talking to them. They all seem to have understood my personality and what I am looking for very quickly, without judgment. Thank you!

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    Staff

    Reviewed July 18, 2018

    Monique was very fun and easy to work with. She actually helped me feel relaxed and positive about my new introduction. After my evening out she shared in my enthusiasm as I relayed the details of my date. I look forward to working with her again on another introduction. Many thanks to Monique.

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    Staff

    Reviewed July 18, 2018

    Kim was lovely and was eager to ensure my experience with IJL is a good one. She noted some of the information she had about me was incorrect and sought to address those mistakes. She was very conscientious. Thank you.

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    StaffProcess

    Reviewed July 17, 2018

    I have just started this process and, so far, so good. Everyone is happy and helpful. Lisa has been a great communicator, making the process go smoothly to this point. Looking forward to meeting Mr Right. One suggestion would be to add meeting locations west of Richmond.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 17, 2018

    Had hopes this would bring me the caliber of man I was looking for. Started out really excited but soon I found this organization to be completely dishonest. I was told the city I live in was a hub, but that was not the truth, the closest hub actually over an hour away. Also, was told there were several men that would be a great fit for me, but never had 1 date in my area. The client service was horrible. Hardly ever did they respond within the 24 hours window they claim they will respond. A couple of reps were rude to me when I had the nerve to call them out on it. Just a complete waste of time & money. I only had a few dates & I am not overweight or ugly so that is not the issue. Very frustrating experience with not 1 good thing to say about it now.

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    Staff

    Reviewed July 16, 2018

    I am in the middle of an IJL subscription and I have been pleased with the experience so far. My matches are desirable and my matchmaker and team have been attentive. Based on my initial experience, I would be happy to recommend the service to others.

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    Staff

    Reviewed July 16, 2018

    Briefly, I've had two dates set up by IJL. One on May 31, 2018 and the other on July 12, 2018. Thus far, I've met two people that I consider to be wonderful and of great quality. I look forward to meeting other Candidates SOON... THANKS!

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    Staff

    Reviewed July 16, 2018

    I believe Obed has done a very good job in putting together potential matches. I appreciate the time he has taken and attention to detail. He has done an excellent job in listening to what I have to say and applying my requests.

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    Punctuality & SpeedStaff

    Reviewed July 16, 2018

    I’ve had 3 matchmakers which is more than the number of dates I’ve had. The matches seem to take a very long time. Seems as if it is stretching out to keep you paying. It’s a great concept and I feel it has attracted a higher class of people. Maybe the system may Work better based on some type of commission than monthly for well let’s see what we have.

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    Staff

    Reviewed July 14, 2018

    I’d like to mention the very good experiences that I’ve had with It’s Just lunch; and would like to mention my match-maker Monique by name. She’s representative of the highly perceptive nature of understanding personality types and then being able to find suitable partners for me to date. I’ve enjoyed each and every one of my dates and find that we had at least something in common to talk about. Understandably, not all of them turned out to be second dates but that’s the nature of dating. The backgrounds and interests matched and this was appreciable considering the poor matches I’ve had with a competing dating service. In the multi-ethnic character of our society it is often difficult to find others with shared interests or outlook. I treat Monique as a friend who reliably guides me thru an often daunting process to find a suitable partner.

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    Staff

    Reviewed July 14, 2018

    Kimberli did so great! I had a really wonderful time on the first date that she set up for me. I can't say enough good things about my experience with IJL so far. The location was fantastic, and the man she chose for me was interesting, authentic, kind, and a great conversationalist. What a special evening!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 12, 2018

    The dating game has changed a great deal over the years. Everyone seems to be too busy talking on their cell phone/ looking at their cell phone APs that they don't notice the person in front of them. No one seems to have time to search for their perfect someone. It's Just Lunch is a great service because it allows people to do the looking for you. They set it up, you have a great time, and I am hoping for the right one to come along soon. Two dates so far and the service is concentrating hard on trying to find the right person for me. The only reason I gave 4 stars is because I haven't found her yet. When it's a success I will find a way for the system to allow me to give TEN stars.

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    Staff

    Reviewed July 12, 2018

    My recent match was very good: many things in common, for example, likes, interests, faith, both widows(ers) and top priorities matched well. Also pleased that Dating Director was willing to match me in near-by cities to increase the possibilities of a great match.

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    Punctuality & SpeedStaff

    Reviewed July 11, 2018

    They have been great to deal with. They scheduled a date for me with a very pretty lady that I felt instantly comfortable with. They made dinner reservations and reminded me (not that I could forget) about my date and gave me the restaurant's contact info in case I would be running late. It couldn’t have been any easier. I’m glad I spent the time talking with them because they introduced me to someone that I’m interested in getting to know better.

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    Customer Service

    Reviewed July 10, 2018

    When Kimberki and I first talked on the phone, I had various concerns about using It's Just Lunch. This was within my 3 day period of signing up and I had to address my concerns as I was considering cancelling your service. Kimberki was polite, firm and addressed ALL of my questions. We went on to have a successful phone conversation where she was able to discern my personality, and make choices that are a better fit for me.

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    Punctuality & SpeedStaffProcess

    Reviewed July 6, 2018

    Very timely intake and first date within days! Those helping were kind and understanding of my concerns. Thank you! Dating after a divorce is difficult and time consuming. It's Just Lunch makes the process easier since they do the work. It is nice to know they are for me!

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    Staff

    Reviewed July 6, 2018

    My Dating Director set up the perfect date on only my second date! We have been together for 8-months and both have a amazing friendship along with an great relationship. The two of us would have never meet if it was not for IJL!

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    Staff

    Reviewed July 5, 2018

    Had a date with Christine on 6-28-2018 set up by my matchmaker Aleisha and Ashley and it was a very good first experience. This was set up to be a nice easygoing encounter. I enjoyed Christine company and in general now appreciate the wonderful job and support I have been given by my expert matchmakers at It's Just Lunch!. Although this was my first official date I'm really looking to the next one.

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    Customer ServiceStaff

    Reviewed July 5, 2018

    Even after you tell them you met someone, you cancel your membership, tell them never to contact you again they still call you! They are extremely unprofessional and unorganized. Never give them any of your information.

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    StaffProcess

    Reviewed July 5, 2018

    The process is different then anything I’ve experienced before. That can be a good or bad thing. So far I’m enjoying the service and looking forward to meeting more new people. Thanks to the staff for explaining things when questions arise. Very responsive!!

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    Staff

    Reviewed July 5, 2018

    I feel that Kimberli has done an excellent job interviewing me and consulting me for my matchmaking. She is thorough and clearly wants to help me be successful in my quest. I would recommend her to a friend. She is genuinely wanting me to find the right person for me.

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    Staff

    Reviewed July 3, 2018

    My matchmaker, Obed, was great to work with. I already have a second date planned. Our first date was arranged at a great restaurant and at a good time of the day. My date was exactly what I expected and I was not disappointed.

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    Staff

    Reviewed July 2, 2018

    I have gone on 7 dates. The first two were with very nice women who lived 1 to 1.5 hours away! That was ridiculous and I told the IJL people that I was "promised" by the sales person that there were plenty of eligible women in my city. They said, we can only provide dates in your "region," which could be who knows where. After telling them that NO, I will only date women who live within 30 minutes they got it straight for the most part. Every woman I went out with was very nice and in the ball park of what I was looking for. I've put my membership on hold so that I could continue dating one of my matches to see how it goes. So, with the caveat about location... I am quite satisfied with IJL.

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    StaffProcess

    Reviewed July 2, 2018

    First date went smoothly and IJL's match for me was surprisingly accurate to my desires. My matchmaker, Lisa, has been extremely helpful and kind through the whole process. Can't wait to see where this match may lead to in the future...

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    Customer ServiceStaff

    Reviewed June 30, 2018

    The lady matchmaker was professional. (However the coach did not call me on the date and time we agreed upon.) The restaurant was good. She found a decent match. It was my first experience. I am looking forward to more interesting lunches.

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    StaffProcess

    Reviewed June 30, 2018

    This is my first experience with IJL and I am blessed to have Kimberli and Tameka working as a team to help me meet my other half. I appreciate the way they communicate and support me through this process, each step of the way. I feel confident I chose the right dating site to meet the men who are right for me.

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    PriceStaff

    Reviewed June 29, 2018

    Not worth it. Way too expensive. Very bad experience. On my flight back home from Arizona I saw an add about IJL on a magazine on the flight and I read it. On my experience and few other people that I know that have tried it, we have had a very bad experience with it. The reps are very imposing and they literally make your story to present to the person they want to set you up with. It was a nightmare, I didn't even recognize myself when they were trying to set me up with ** person. I would be like 'That is not what I do or like, or want'.

    I was a single girl that wants kids and they set me up with a gentleman that had 4 teenage kids done with having babies and he was a captain on a boat. Was more out on the water than inland and when in land he would always have his kids. He had no luck with all the set ups he had. I was his 4th and he said, "I really like you but we don't have nothing in common. Aren't they supposed to find us compatible dates?" I tried to complain and never got my refund. I tried to fight it but since I had paid with a debit card I couldn't dispute it. They are the reason I never ever use my debit card for any payments.

    And here I am married now. Meet my husband and I meet on Tinder free app, I regret the money I spend on IJL. Don't you do it guys and girls. They are a rip off and in the end it was not the money. It was the way they handled the situation. Do yourself a favor. Look at other free options. She is out there. These people don't care about you.

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    Staff

    Reviewed June 29, 2018

    I have been impressed with the level of service I have received from the very beginning. And my first date met all of my criteria. My matchmaker has been amazing at listening to my wants and needs and is definitely on the right track. Who knows... maybe things will work out with Match #1 and no further assistance will be required.

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    StaffProcess

    Reviewed June 29, 2018

    IJL is a good program. Traveling as much as I do, it is a convenient way to meet people & get dates when I'm home. Also, one meets people from many different walks of life whom one would never meet any other way. Give it a try!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 28, 2018

    I've just started my second time with It's Just Lunch. I have been impressed with the engagement and passion of everyone I've interacted with especially my Match Maker, Aleisha, and her assistant, Ashley. Aleisha has been very responsive and picks up the phone in the late evenings when I expect most people have gone home. I am looking forward to meeting someone whom I may have not met without this service.

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    Punctuality & SpeedStaff

    Reviewed June 27, 2018

    I paid $2,700.00 for a bunch of disappointment. I was over-promised by bullshitting staff and then went on time wasting dates. Do not waste your time and money with this dating organization. Go to Match.com. For $77.00 get pictures and avoid disappointing blind dates where you want to leave as soon as you meet your date. Yes, it's that bad!

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    Staff

    Reviewed June 27, 2018

    I have been on one date with IJL. The woman was smart and educated. I focus on the experience of finding love and a new relationship. I sometimes feel some women don't do that because they don't give love time. It's unfortunately true I think. Anyways I love the dates so far and hopefully next one is a relationship.

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    Staff

    Reviewed June 25, 2018

    I'm happily satisfied with Pilar and the matching service she has provided. Pilar is always polite, energetic and listens to my feedback. I look forward to going out on more dates. I would like to have more options on where we meet.

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    Customer Service

    Reviewed June 25, 2018

    I very happy with my first date with It's Just Lunch. My date was a good match for me. We had some interests income like outdoor activities, travel and live theatre. We enjoyed great conversation over lunch. We plan to meet again in the near future.

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    Reviewed June 25, 2018

    My first date with It's Just Lunch was a great match. They hit on all major points. I appreciated the care with which Kaila and Tameka set this up. Everything went exactly as promised and I look forward to working with them again. Well done!

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    It's Just Lunch Company Information

    Company Name:
    It's Just Lunch
    Website:
    www.itsjustlunch.com