eHarmony Reviews

I'm going to be completely honest and I dont really care if this sounds petty but I've had eHarmony for less than 2 weeks and I'm a single 34 yr old woman with a decent job a house, no kids etc.. The vast majority of my matches are well, less than interesting and I have yet to come across a single match that I personally find attractive.. Yes I know looks arent everything but it is a pretty defining feature of chemistry.

I took out a 6-month subscription on a payment plan with e-Harmony. I had previously had a good experience on this dating app a few years ago but did not have the same experience this time. I live in a rural area so my matches have been limited and most are an hour away. I believe this has been a deterrent for matches to make a connection with me. I asked eHarmony to make an exception and waive my last 2 payments and cancel my account due to the challenge of my rural location. Their response was to refer me back to their policy with absolutely no willingness to offer a compromise. I was well aware of the policy which is why I asked for an exception. As well they suggested I increase my search area to other states. I am not interested in a long distance relationship and I was angry that this was their “solution”. Don’t subscribe to eHarmony - they are focused on taking your money but not on making sure you are happy with their services.

I would give eHarmony negative stars if I could. I joined eHarmony at the beginning of July 2020. I paid ~$300 for a premium 1-year subscription. In that time, I've mostly been contacted by men who are scammers and men who are not paying members and cannot reply. I continue to be "matched" with men whose profiles have been inactive for well over a month (some up to 2 months) and men who are well outside my criteria. Traffic to my profile was ok during the first few days of my subscription, but over the past few weeks has dwindled to essentially no views (indicating poor exposure by Harmony).

I've been single for a while now and decided it was time to put myself back out there. I had tried several sites including eHarmony in the past and my impression was that eharmony was safer with fewer scammers. However, this time around, I've not encountered any scammers (good!), but also no one has liked my profile and only one person has even made an effort to respond to me. There is rarely anyone listed who's even living in the same state I am, and even if someone looks at my profile, they never initiate any contact. Most don't have pictures and most don't fill out their profiles so you even get a feel for what they may be like. I even wrote to eharmony asking for help and advice and no one ever responded.

I purchased eHarmony in 8/19 for our daughter, I knew I was in a one year contract. I contacted them to cancel the account before it renewed and they advised me she had to email them. She emailed them and they CLAIM to have canceled it but we still got billed 103.80. They now refuse to refund me! They rip off the consumer. Do Not Use Them!

Thought I was doing a 3 day trial, turns out I was stuck in a contract for a year, that only applies to certain states. Hardly any matches in my area. Just don't do it, not worth cost or headache. UGH.

I’m embarrassed to report that boredom and curiosity provoked me into clicking fast and NOT reading fine print. What I read was that I had three days to try it out for free, but after realizing I couldn’t really see anyone else on the site or access filters, I had to pay. I looked through the payment options and how much things cost. What I read was that it was $17 for the first three months, then it bumped up significantly. THIS WAS MY MISTAKE. I assumed (and we all know what that does) that I could fiddle around in the site and see if I liked what I saw for a few weeks and cancel if I didn’t love it. For $17, I was willing to sate my curiosity. No. Y’all, they charge 3 installments of ~$100 NOT the $17 for the first three months then the monthly charge.

I would give eHarmony zero stars if I could. They want to hold customers to their policies, but do not hold up their end of their policies like the guarantee the site advertises. I paid in full for a 12-month subscription. The site was terrible and didn't help me to meet anyone. I stopped using the site several months before the pandemic and the national lockdown which kept anyone from being able to meet people and use the site services. I did not request a refund due to the pandemic hardship, which should be automatically done since this is an unprecedented hardship for many people.

I signed up half asleep thinking as they put it, I was getting a discount for three months for 14.95 a month. Gave them my cc# and went to sleep. The next day I checked the charge and it was 96.09. I called immediately to no avail. So I texted customer care. They said they could not refund my money. So I've been writing and texting ever since. Something has to be done in order to get a refund. There has to be a way to stop these crooks from taking our money, with no consequences. How about a class action suit saying how they dwindle people out of their hard earned money every day. They haven't heard the last of me any time soon. Predators.

I did not read the find print in the payment agreement that says you must complete a year's worth of payments, even if you are dissatisfied and want to delete your profile, something that is commonly done on dating websites...except for eHarmony. I believe this to be the equivalent to the scammers that often visit these sites. I received absolutely no views, no likes, no conversations, nor did I find anyone in my city of 250,000 among their subscribers. Now I'm stuck with the rest of the yearly subscription payments for a very lousy service. Don't fall for their scam that you cannot have recourse if they fail to live up to your even mediocre expectations, much less if you have to believe their ads and actually have high expectations. Thank you.

Awful group of men to choose from. The ones I chose to speak to were mostly liars and I learned provided false information on their profiles. Had 4 contacts who were scammers with fake photos and information. Luckily I was able to pick up on it and call them out. When I contacted EHarmony to cancel and remove my profile, I was told I had to pay anyway. Very expensive and a total waste of money. Very unfriendly and poor customer service. Save you money and sanity. Don't do it!!

I signed up during Covid lock down. Believing by the verbiage that you can cancel at anytime. You can not and they continue to take money out monthly. I met one decent guy and beyond that it was pretty scarce. I'm an attractive middle-aged woman. I answered all of the questions honestly, filled out the profile completely. I had 3 guys total message me and aside from the one decent one the other 2 just disappeared. I wouldn't recommend for the time and the trouble and the continued depletion of my bank account. I consider it to be a total rip off!! I always thought this was a reputable site. Turns out they are just money hungry.

I was a non-paying member of eHarmony for 2 days and in that time 11 men wrote me. That seemed like a nice amount to me since the site promises quality members. Quality over quantity was attractive to me. Unfortunately you cannot view profile pictures of people who write you as a non-paying member, so I became a paying member on day 3. In the 38 days since, only 15 men wrote me. I work in data analytics and that’s not statistically possible if an environment stays the same. 2 days = 11 emails, 38 days = 15 emails.

This site is selling you wolf tickets, nothing is real and authentic on here. Just a bunch on programmed bots and moderators making you believe that you're actually going to find love. When in reality they're just keeping you around in order to get paid. If you look closely, some of the people stop responding and randomly they unmatch you. This is an ongoing trend and people are just paying for false hopes and expectations.

What a scam!! Do not use this site! Lost $500, which is what they have you pay now. Horrible matches if any!! Been on for months and asked for money back... No way. I even opened my area of search to the entire world!!! Still nothing. I am so mad I got sucked into this!! I am an educated, attractive, wealthy, interesting, healthy woman... It should not be that hard. I am going for a more personal approach. The money will be more worth it. This is a total waste of time and money!!

This company is totally deceiving. When signing up, I thought I was paying $10 a month and could cancel at any time. Not at all. I looked at my bank account and they took out $156!! I was shocked. Of course, I tried to contact them immediately, and couldn’t find a phone number anywhere. I was forced to email them, and I didn’t get a response until 2 days later. I requested a refund and to cancel my account. They did neither, and continued to tell me I owed them 2 more payments of $156!! I never used the service and just wanted out. I had no idea I “signed a contract” to pay 3 payments of $156!! I’ve tried every angle to get my money back, even thought about taking legal action. Still searching for a solution. I definitely DO NOT recommend using eHarmony, they are very deceiving. And it seems like they do it on purpose.

I joined this website during Covid-lockdown and here I am several months later with relatively no contact from humans on this site other than one man whose profile was removed because of violating conduct & rules. This use to be one of the leading websites for singles but my experience has been far from that. I'm an attractive female with a well written profile and good pictures posted and it's like a ghost town on this site. Don't waste your money on this one.

Please don't get sucked in no matter how desperate you feel! Impossible to cancel your membership. You can't cancel online (although the website leads you to believe you can). You have to email or write. But no one ever answers your emails and there is no phone number to call. There is absolutely no customer service. So now I have to write to California? I guess I have to send a registered letter because how else will I know if they have received it? For all I know it's a bogus address like their bogus profiles... Obviously there is no accountability. There must be some way to warn lonely vulnerable people to avoid this site!! Avoid it like the plague.

Total garbage site and service. As trashy as POF but hooked into paying for a full year even after I requested to cancel after 1 day. Absolute trash. Do not recommend AT ALL!!! Zero stars. Do not waste your money or time.

Before signing up and paying such huge amount of money for this app, I had heard good reviews and I thought I give it a shot and see, maybe there will be more serious guys in here and I couldn't be any more wrong in my judgment!!!

This is by far the worst experience I've even had. I joined so that I can try out their services for free as their website says "Start free today." During sign up, they did not give me an option to sign up for free and I had to select a subscription option. After signing up, I contacted customer service to move me to the free option. They told me that I will be charged the full amount of their services for an entire year because I signed up for a subscription and there is nothing I can do. What this company is doing is completely disgraceful... false advertising and taking your money. Please do yourself a favor and research before you end up spending ~$400 to try out their services for "free."

For the most part I read carefully the fine print, but within less than 1 hour of being on the site, I tried to contact anyone to cancel. No number was working but they wanted to make me pay for more services to get a personal person for a fee. Then after they reply, it was a policy not disclosed at sign up that certain states could not get a refund and they had less than 10 candidates to review. Totally unexplainable for the fees of services.

I signed up on Eharmony 10 years ago and it was a waste of time and money but I guess for some reason I thought it would improve so I signed up again 4 months ago. Totally ridiculous! I have not received a message in 2 months and looking at the men who have even viewed my profile, I see about 1-2 a week! I’ve been so frustrated with this whole ordeal and paying 200.00 for a 6 month subscription, I emailed customer service but they pretty much ignore you with a 2 sentence apology that things aren’t working out. This company should have gone out of business a long time ago! A complete SCAM!

This IS THE WORST of all dating apps. Customer service is the worst. The options are the worst. The filters are lacking. You most definitely do not get what you pay for with regard to any measure. Do not get sucked in. There’s no money back guarantee and they don’t honor anything. In fact, customer service blames you for not finding a match. Apparently, this company thinks that as long as they offer the compatibility score and some matches, they have completed their end of the bargain. Go with Bumble or POF... ANY of the other, more modern and easy to curate dating apps UNLESS YOU LIKE THROWING AWAY your money. I’ve been on a few great dates from Bumble and it’s free. I mistakenly thought eHarmony would have better quality because of the cost. Don’t be fooled.

DO NOT join this site. I paid for an entire year, and tried to cancel in two days. Only a few certain states can cancel with refunds. You will not get a refund, even if you paid for one installment. They will bill you for a year, with only one installment. The choices are also very limited. I only had 3 or 4 choices from my state. Avoid this rip off company by all means!!!

If you are bored and want to invite some scammers into your life, this is the best site! My score thus far is 5 scammers from 6 "likes" in the two weeks I was online. You think you are having a nice conversation with someone (via the eHarmony portal of course) and suddenly you get a message in Serbian from someone with a different name asking you to please please please contact them on their personal email as their subscription is about to expire, better yet, please send your cell number and your personal email address. Or you stop receiving replies from a member and then get notification their account has been deleted, for reasons eharmony refuses to disclose. This happened 5 times and eharmony of course suggested it was my fault, kept quoting ad nauseam from their Terms and Conditions and repeatedly sending link on "how to keep yourself safe online".

Eharmony is very manipulative. I signed up for a 12 Month plan for a total of $204 in 3 payments. The day after I signed up I reached out for them to cancel and refund me. They told me that I wasn't within the selected cities that are able to get their refund back within 3 days. I am very disappointed. They send you matches of people who most of the time don't even have full accounts to communicate with you. They are overcharging people for a bogus service and I am considering taking legal action against Eharmony to refund me my money in full. They are manipulative. Maybe Eharmony was a great service years ago but due to the other free sites or less expensive sites, no one is really signing up. I am very disappointed and someone really need to investigate this company.

I'm pretty sure that they have a program that "entices" you to find your match by having someone write you a personal note. They take advantage of your curiosity and desire for a meaningful connection and offer you a subscription "deal". This "deal" means you can pay $120 for 3 months, or $240 for a year. Most hardworking people believe that they should take the deal, without realizing that eHarmony's policy is to NOT refund offers if you select a program that pays in advance. I'm in a large Metro area in Atlanta, and I've had random notes from someone in the SE Asia, and one who suddenly disappeared when I matched with her- then paid to sign up to speak with that person. I was willing to let that go, thinking that there would be more promising matches.

This company has a scheme going on. There is no services rendered worth the money they scam from you. No eligible members worthwhile, most are faceless making you wonder how is it that they have a profile w/o paying and how are they able to see payee's profiles. Connections are exaggerated. eHarmony manipulates access to profiles! Save your money and don’t signup with them!

There is literally nothing positive I can say about eharmony. First red flag should have been that they demanded I pay an entire year’s subscription upfront which was over $180. Their deceptive advertising shows the membership price as a monthly amount. This is clearly designed to make you think you will pay on a monthly basis but that is NOT true. Second major red flag is they will not issue you a refund after 3 days for anything in the world. Seriously? You’re supposed to decide if you’re satisfied with your membership within 3 days!?

Bought into this joke for one year! Within five days with nothing but five matches (they were not!!), I reached out for help and/or to cancel subscription. No help, no refund, NADA! Don’t know how they sucker the public so well, but count me as one of their latest!

I live in South Africa and clearly stated that when I signed up to the eHarmony dating site. Eharmony is one of the more expensive dating sites and I thought that would at least reduce the chance of finding some of the thousands of dating site scammers. One cannot see where other potential dates are based/live until one signs up and pays for the membership. Once I signed up, I discovered that there are NO potential date on the same continent as I live on (not even one)! The closest matches distance-wise are 17,000km and 22,000km away from me! I tried searching for several weeks but constantly got messages from men in reply saying that the distance is too great (no real surprises there!)

I was a paying member for years on eHarmony as a male seeking a female. While I got plenty of matches most gave me no contact and the few that had any form only gave enough to make me think they were interested so I would stay a subscriber. In the 10 years of using this service, I received a grand total of 0 actual contacts with women. It seems like a bot is running the responses to keep people subscribed while the site does not work matching you with actual people. My advice is spend your money elsewhere.

After initiating an account eHarmony asks you to answer questions regarding your interests, beliefs and what you're looking for in a relationship. It was tedious but I thought, wow, this is the way to discover more about yourself and the "fit" you're comfortable with. It was pitiful! After one month I had messaged 2 or 3 guys and had only one inbox interest.... who was not at all a match. And, speaking of Match.com, I initiated an account with that site owing to a deep discount (pandemic, probably). I wrote eHarmony and asked to have my subscription canceled & a refund. No way! This site is painful, costly.

This was one of the worst experiences I have ever had. This product is incredibly overpriced, yet the service is comparable to dating sites that are free. And the company is very inflexible when it comes to handling dissatisfaction. Read their terms and conditions, they won't budge no matter how unsatisfactory an experience.

Gave e-Harmony a try this past year, found it very lackluster. They try to sell you on a complicated compatibility matching system, and they offer a lower monthly rate if you take out a year subscription, rather than the ridiculous rate they demand if you only pay month by month. It's basically a ploy to sucker you into paying a year's worth of money for a service that offers very few opportunities. I had very few matches, and I live in a fairly large area with plenty of people within drivable range in many different communities.

I was coached into signing up for free to check out the website. However there was no free look. You had to join and pay to proceed and check out website. It claims there are men wanting to connect with you. After paying there is no trial or money-back period (e.g. 3 days) in which to cancel the contract and get some if not all your money back. I signed up for Most cost effective agreement 6 months at $240. Nothing has happened in three months except for eHarmony collecting the entire $240 in three payments. No contacts. No responses to my reach outs. Limited individuals matched and active to choose from. I had more responses on Match.com and other websites than this one. Received one response. Most people do to show their face. Why?

I think this company is a joke and a waste of money. People should not be taken in by the misleading information on this company but listen to others who have tried them. They hype up the people on here and when you go to try to meet someone it never works.

Keep in mind that I have 6 hrs experience with this dating platform literally, but that should tell you a lot. eHarmony is not interested in consumer retention. It's excellent at tooting it's own "success" horn, of which I do not doubt that they're great at what they do--my issue is with their business model—a system where EVERYTHING hidden behind a $60/month paywall. You want to see the message that someone just sent you in your first couple of hours on the platform--HELL NO! Not unless you pay. I get that we can't see their faces; that makes sense. However, even the freest of all the dating apps give you access to conversations. Seriously eHarmony, try something new. Throw out a "gotcha" and watch more people sign up.

Inconsistent pricing, the only reason I sign up was because I got an email with a promo offering 3 first months 50% off and they still charged me $160 and when I dispute the charge they said I can't cancel or get a refund. According to them I have keep the stupid membership for 1 year. Oh and they tried to charge another $160 again on top of that. The selection is not even good at all, just a bunch of creepy guys, this is the worst experience ever and a ripoff.

I married The one I met. Almost 10 years now that we have been married. I think the questions, etc. if you answer truthfully it will help out a lot. Process is a bit lengthy but once you get through it it seems to work. Not sure what else to say but try it to see for yourself. I tried Match but that was a big crapshoot. This is all 10 yr ago so not sure how much things have changed since.

Before anybody joins they show you pictures of very good looking people, and come to find out they are models that they paid for. It’s very difficult to to connect with another person without paying a sizable amount. My experience with one man is that after getting to know him a little better (by way of writing) I just wasn’t interested. He reported me and the site gave me a verbal warning, telling me that if they got another report I would be banned from the site with no money returned to me. At that point I was done.

Watching the ads on TV made me sign up and pay for eHarmony. In the past two months that I have been a member, I have received only 4 messages from prospective “matches”, Which is unbelievable considering they say they have tens of thousands of members. I don’t understand their whole business model but I do know that it has been the biggest waste of money that I have spent in recent years!

The most expensive sites I have used and they attempt to justify the price with a convoluted psychological profile. I contacted their support a couple of times to no avail. Once to question why some of my photos were not allowed. They replied that I had more than one person in the photo. I replied back that I had come across several profiles with photos with multiple people. Their reply: “that’s something we are not allowing anymore”. I contacted support again in reference to all the profiles they were sending me without photos and asked if there was a way I could filter those out. No was the reply on that one also. I just expected more options and better support for the price I was paying.

Eharmony was both disappointing and rewarding. Most of the guys I met were not anyone I would like to date, but my last match will hopefully last a lifetime. I liked the profile that eHarmony uses. It was very informative and educational. It provided a lot of insight about myself.

I am a female matching with males. Psychology professor Barry Schwartz found that having an infinite number of choices is detrimental, paralyzing and exhausting. There are many profiles with zero pictures. Many that will message for a day or two and then disappear. I don’t know if it’s eHarmony bots or real men with Choice Overload. Whereas I have 3 matches in my city and one has no picture. One has no eyebrows. And one hasn’t read my message yet. It doesn’t seem like anyone on is there in my age range for a committed relationship.

So 6 months ago, I pay approximately $200 via PayPal for a 6-month membership to try eHarmony. I knew my membership would be ending soon, so I wanted to try to see who I had messages from to respond before it was too late. Any dating site I've ever been on still allows you to log in to retrieve any messages that transpired during your membership period.

Deleted my account as I found around five to six girls who contacted me to be Chatline girls and one who wanted money from me. I found the ones I felt connected to weren't that convincing and has lost my trust with this site and other sites I have gone onto. Still, I am not giving up.

I joined with the basic membership. Then I paid for a subscription. Here is what it was for me:

A completely deceitful website, indeed. Terrible choices after considerable time putting in my information. The few responses I got were strange to say the least. I don't think much of their screening process at all. Thumbs down all around. Would not recommend this site to anyone.

Disgusted to find that when I wanted to cancel my 24 month subscription after 2 months as I found I wasn't using the site, they wouldn't let me and wanted me to keep paying for the next 22 months, even though I wasn't going to use the site and requested several times that they delete my account as they don't give you the option on the site. I'm currently seeking legal advice. Nowhere on the welcome email, FAQs or subscription details on the account does it say that the subscription can't be cancelled. They've quietly hidden it in the T&C where you'd never spot it because...what kind of dating website has a lock-in contract?! Avoid at all costs.

Most of the profiles seem de-activated and fake so hard to know who is real who you are talking to. The matches are not always on point so algorithm needs improvement. Overall seems a much better website for people looking for long term relationships than Plenty Of Fish or Tinder.

There never seems to be anyone on this site. Posted for 2 weeks and not one person has even looked at me. Way overpriced. The profiles that are on the site tend to be old and out of date. Men can not get a free trial. If I had I wouldn't have chosen this site. Complete waste of money.

THey have a decent program. However, sometimes they don’t pay attention to the details- matched me with my 1st cousin, lol. Safety is not something that can assure. We have common sense, let’s use it folks! There was a scammer from **. He wanted to marry me the first day we spoke. I had a weird feeling about him. Next time I looked he had been removed.

I'm sure for some people this service will work just fine. For me, however, Mr unattractive lol, it doesn't seem to be doing anything for me. I got it about a week to a week and a half ago. I have tons of "matches" but up to this point I get ignored, generic replies about being too far away (which I can understand) or something like "I have determined we are not a good fit" despite our compatibility score being high. Not even a hi or a chance to even talk. So so far, I have opted for the 6 month with the 4 payments plan. Now I know I wasting my money, which for someone that is disabled is a lot.

I went online two years ago and thought I would at least receive notice that the account was being renewed automatically—or give me a chance to drop out. I stopped using the account a year ago and now they say they charged me for the last 12 months in which I no longer used the service. Sadly, I now think this is a deceptive and mean-spirited, money-grubbing corporation. I am sure many people do find their true love through eHarmony, and because of this, they shouldn’t be automatically renewing your account and charging you without giving you notice they are making an automatic charge.

I signed up with eHarmony, supposedly you have a free trial, I couldn’t even answer the second message I got from one matching prospect, they want me to pay for reading the messages. I imagine the person thought I was fake for not replying back. So sadly.

I signed up for this “service” after many years of contemplating it and was left very dissatisfied with the entire experience. Used the free service almost two years ago and when I started a paid subscription recently, the personality profile questions I had answered two years prior were used. That was the first red flag. Shortly after I had a man ask me about my political stance on Trump and was berated and blocked. Red flag number two. Next I started conversing with another “man” who I quickly suspected was trying to catfish me. I reported the incident and the profile was removed but in reviewing several other profiles, I started to see patterns of suspicious profiles.

I signed up and saw that there was a 3 day cancellation policy that would allow you to cancel without remaining committed to paying the rest of your contract. Well they are sneaky and only offer that in certain places... none of which are in Canada yet when I registered from Canada that information was on the site without any indication of restricted location. So they pull you in and force you to stay paying regardless. Not only that but the quality isn’t any better than free apps, especially in my area. Better off to save your money and use Bumble or another one that doesn’t force you in for a year.

This site does not live up to its claims. Trying to cancel your subscription is a hassle. The matching algorithm is mediocre at best, likely because they don't ask questions about things that truly matter. The majority of my matches had not been online in weeks. I had better luck with Bumble...and it is free. Save your time and money.

The computerized match up isn't all its stacked up to be. Although there is a certain type I go for it's near impossible to rely on algos to direct me to them. You can find yourself being too picky and come up with 0 if your criteria is too precise. Eharmony is one of the well known date sites that have a fair number of area people on it along with the deadbeats, fakes, and the questionable like all the others. It comes with its own set of credit card issues, recurring charge problems, cancellation hassles like others. I don't know if you'll find love or not I didn't but there's not that many people in my area to look through. A lot of people are scared of all the scammers out there.

They ask politically correct and vanilla questions instead of relevant and game changer questions about the big 3 or 4 that end most relationships. It's a known fact that most relationships end over money, sex, children and I would argue politics now as well. In their 20 minute questionnaire, not once did they ask me what I was looking for, they just assume I'm looking for a clone of myself, which is not the case at all. They assume that I only wasn't someone in my income bracket, at my level of education and with my child history. At no point do they ask, in any way shape or form, if those things are important to me in a potential relationship. Instead, they want to know if I'm more comfortable in a tux or khakis, how I would respond to being a party where I don't know anyone, if I heard something that I found offensive, would I speak up or ignore it. Who cares???

Recently, I signed up with eHarmony looking for a relationship. It's my first attempt at online dating. After doing some research, I felt safe picking eHarmony as they claim to verify their users. I started chatting with a man who seemed interesting. Due to the lockdown from coronavirus we were not able to meet but continued chatting. Finally I realized he was just a scammer looking for money. Luckily I realized immediately and discontinued the chat and reported the user. Awful experience. Thought eharmony was a trustworthy online site.

Their matching system isn't functioning anymore. There are some fake profiles (the prettiest one) made up to boost their popularity. They resort to all kinds of fraudulent tricks with automatic subscription and unexpected charges. I've never encountered problems with billing on J4Love.net, I joined it after eHarmony started playing their financial tricks on me. They have a lot more good-looking (and real!) women as well as a clear billing system. Even though most of these beauties live far away, it was easier to make dates with them than it was on Eharmony. I don't plan on using dating sites any longer, because one of these dates went extremely well and it looks like I've finally found my girl!

My account or people looking at my profile came to a stop..and so did I stop looking at others profiles...kind of hard to date when your life is put on hold and can’t leave your house!! They offer like Skype dating if that’s your thing.. But from what I’ve read no refunds or suspending your profile.. Waste of money.

Back in April 2018 I did a friend a favor. I opened a profile with Eharmony for 3 months suscription. That's it. Just 3 months. Forward april 15, 2020, I found out that the renewal every 3 months. This happened to thousand of people from this site. I want to sue them so if anyone in Atlanta GA have happen the same please contact me and let's do something about. They denied a refund. Can you imagine every 3 months for 16 months. I need help with this. Is not fair.

I find their pricing practices very deceptive. You have to read the fine print to know that you are going to be charged many hundreds of dollars over the course of a year when you sign up. Legitimate companies make their pricing clear without burying the real cost behind fake "deals".

I signed up with eHarmony with the understanding I had a free trial and followed all the recommendations to build a profile with pics, and put a lot of effort in every question asked. After completing my profile eHarmony said I had almost 2000 matches, nonetheless, when I started to reached out to my matches I noticed most had not been on in weeks or months. I had only one response in 3 days and decided to cut my loss during my trial period. Here is the big lie. The phone number is ran by a phone bank in India with the same canned speech from each person saying they will forward my information to customer service and wait for an email. At the time of this review, I have made phone calls but not one email from customer service. Dig into real reviews and you will get the same overall answer. eHarmony is a fraud dating website, with outdated profiles, and poor customer service. If you don't like your money then sign up or better yet give it someone in need rather than this fraud dating website.

I initially paid 160$ for what I believed to be a 6-month subscription and came with a slight discount. When the second month started, I was charged another 160$ and upon asking customer service was told I signed up for one year at the full rate of almost 500$. I'm still in the process of disputing it. I didn't find the quality of matches worth 500$ a year and even when I simply requested for my account to be deleted they said that they would just keep charging me.

Back in the day I remember joining Eharmony and feeling that my interactions were very special and even though it was a long process to even just communicate with someone, looking back it was a great system. NOW on the other hand this site SUCKS! Not only is it expensive and they rope you into paying without allowing for any type of refund is something goes wrong or you want to cancel (make sure to always read the fine print), but also the new way they do things is NO better than on the free sites. I came back to Eharmony because of what I remembered about how you got quality matches and had to work hard to even communicate with anyone. I started this new subscription about a month ago and since they I have hated every moment of it!

I told E-Harmony that I had canceled my contract and they still took money out of my bank. E-Harmony promised me that they would phone me last Friday around noon regarding this cancelation. I had also informed my bank as well. Well I'm still waiting. I then get an email saying that there is nothing I can do, I have to keep my subscription for another term. This is just wrong. How many times do I have to cancel before they stop taking money from my bank.

Online dating can be a great experience for someone who is comfortable with the prospects of meeting their future in this forum, however if you have never done it. You may want to reconsider the attempt. I have never experienced an online dating forum so as the rest I created a profile and even before I had a photo posted or profile complete. I was suddenly having my profile favored by men whose faces I couldn't see.

I joined the beginning of January: it is now the middle of March. I have been contacted by no less than 13 fake profiles. These 13 people have been suspended because I complained. The site is a dangerous place. PLEASE PLEASE BE CAREFUL.

This site scammed me out of hundreds of dollars. They say you can cancel within 3 days. I tried to cancel within 24 hours because I got orders to go to Iraq, and they wouldn't refund my money. I contacted them numerous times, and every time got a cookie cut response that they would not refund my money. I opened a complaint with the Better Business Bureau. eHarmony has no sense of customer service, they don't care if they provide a good service, or if they provide any service at all for that matter. They just want your money. I would never recommend.

I joined and realized within a day that the same people on eHarmony are on Plenty of Fish. Some people even post in their profile, "I am not paying. I am on POF". I emailed requesting they honor the 3 day cancellation policy and they refused stated that it is state specific. Although there was a state specific in the group of rules it was not listed under the 3 day cancellation section. There were no good matches at all for me as I believe that they just do not have enough people joining due to the price. I was online for 1 day and now will be charged 420 dollars with no recourse expect reviews. PLEASE do not join Eharmony - plenty of fish and even Tinder have the same members as Eharmony!

Total Scam. Joined and paid. Within hours they claimed I canceled. Charged for non 3 non refundable payments. Then would not cancel membership. Site was full of very hurtful self serving people that play this Dating Search like a game. Don't Go Or Use This Site.

On March 3, 2020 I signed up for six months with Eharmony’s dating site which was advertised at $29.95/month to be paid in one installment of $179.70. On March 9, 2020 they took $329.40 from my account. There is no phone number for customer service, you have to email them. They say it could be up to 48 hours to get a reply back. I emailed them and did get a response once I told them that I was going to submit a claim with Consumer Affairs. However, I was told that nothing could be done, not even a refund because my claim is outside of their refund policy. It’s been 1 week since I signed on with them. Consumers have less than a week to file a claim or grievance? This whole thing is unacceptable. Can they actually get away with this?

Run, don't walk away from eHarmony people. Better to endure an eon of loneliness than suffer through this awful site. Horrible customer service, useless old profiles far far away and lots of scam messages from Nigeria. Total waste of money (No refund folks!) and time.

I set up an account and then after a couple of days decided to pay for the six months. Immediately regretted decision and within less than 24 hours, I shut down my profile and sent a request to cancel my account. I asked to simply pay for one month - obviously my error but to no avail - they absolutely refuse to oblige. So I am on the hook for six months - their response was so rude. Just because I am in Canada we are not entitled to a 3 day cancellation option. Do not use this service!!!!

Eharmony case **. I signed up for eHarmony service one 2/29/2020; six months service that included a 50% discount so my cost should’ve been around $124. I was charged $239.40. I contacted customer service and Henry D refused to issue me any sort of refund just sending me some sort of terms and conditions and reference state requirement. I paid via PayPal and they refuse to do what’s right and duped me into paying for a full year when that’s not what I signed up for at all. The fact that they refuse to help and that Henry D would even do anything shows a blatant legal disregard to my right and good business practice.

I think eHarmony is deceptive. The first month, I was given compatible matches. They must have felt that I was a compatible match as well, because we exchanged messages and I met with one. However after a month or so, the matches became less and less frequent and irregular. The quality of matches was also very poor. Many of them were older, unattractive, of lower education level, and very far. Hardly anyone viewed my profile either. My profile was complete with photos. I'm fairly attractive. Nevertheless, hardly any men have been viewing my profile for the past 2-3 months.

I've been on here for 6 months, having been thru twisted statements with vague multiple meanings. I was lead to believe I was paying for an introductory 1 month trial, but they took over £150 over 3 months. When I queried this they were very obtuse and would only quote company policy as answers. For me it's not been anything like fun let alone hopeful. Algorithms just dont cut it. Someone may have the same interests or read the same book once. But if there is no attraction it's probably not happening. Nothing positive has been forthcoming, At all. All I've had is traffic from candidates who look old enough to be a parent. And generally live over 60 miles away. Which is strange in itself.

I signed up for eHarmony and within 1 hour realized that there were no suitable matches and many ghost profiles. I immediately emailed requesting refund (they list 3 days refund policy) only to receive updated version of terms which only lists certain states that practice that. 1 hour?! They’re the same company that offers free trial and 3 days free? They are the worst most unreasonable company. Impossible to even find telephone number for live help?!

I feel the product was not truthful. When signing up there was not a clear message that customer could not cancel anytime reasonably. I feel their service is Deliberate to deceive customers. It charged for the entire year if customer wants to cancel. The service was not good/terrible service. Most matches were on fraudulent activity or wants a booty call. There is no toll-free number to get in touch with Customer Service. The number is disconnected or no longer in service.

Whatever you do, no matter how much you "wanna find love or that certain someone", DO NOT USE EHARMONY!!! So much for answering all their questions. Their system STILL pulls up "matches" that in no way meet your criteria! And pay close attention to what the packages they offer for you'll find yourself getting charged not monthly, but in 1 lump sum! I made the BIG mistake of signing up for the lowest months pkg which was 6 months (they don't offer 1 month like all other sites do).

So many friends kept telling me to get on eHarmony, it's supposed to better for finding love, versus the sites that have more of a hookup image. So, I took the plunge and paid hundreds of dollars for basically nothing. Hardly any matches and of the ones I did receive, there are no pictures or anything because they're either bots or don't want to spend hundreds of dollars to join. I've since joined Bumble for free and have received way more positive contact with matches. I want my money back or the ability to find more matches. This very limited pool where I'm not even allowed to look through others is annoying. Total scam! Don't fall for the hype, wish I wouldn't have. All the advertising in the world doesn't fix not having members to match with ok on the site.

I meet what I thought was the girl of my dreams. We had the perfect wedding then after that she turned in a monster. She just wanted to get married to show off to her ex husband. After the marriage I found out she was married one more time than she stated to me and the lies went on from then. She has ruined my life and cost me 30 thousand dollars. I'm so sick. Truly the loser.

Customer service offers simplistic advice when complaining. Half of my 16 matches have no photos, and no matches have been offered since I first joined. It is pretentious and a waste of time and money.

Tried to just get on to see how the site worked, etc. Made me go through a lengthy questionnaire immediately... not a problem but I got logged me off after 15 minutes into it due to being “inactive” however I was going nonstop through the lengthy questionnaire. The questionnaire had typos, various questions that cannot be answered definitively (can be situation specific) so one can only provide random answers, various questions also showed obvious age (younger) bias. If they do not care about initial impressions, then they are not quality oriented.

I wish I had read the reviews on here on our deceptive Eharmony is when it comes to their terms of conditions and how they treat their customers. I recently signed up for a premium membership for 6 months, but cancelled after one day due the fact their there is an abundance of "ghost accounts" and bots (you can tell by the same information on most of the profiles). After Google searching their terms and conditions (https://static.eharmony.com/files/us/images/terms-conditions/terms-and-conditions-us.pdf), it looked like I could get a full refund if I cancelled within three days of signing up. I did what the terms stipulated - and waited.

They are misleading. They don't have the service, very unhappy with this service. They tricked me into signing up, they made it look like they have a good service until you sign up. Then I tried to cancel within a couple of days then they said I would have to pay for a year. I didn't know I had to pay for a year. Very misleading. This company doesn't have the service they say they have. Misleading. This is fraud and should be stopped.

2020 their current cancellation policy (which only allows a 3-day window) excludes Canada. STAY AWAY. I've had 1 potential match in the first couple of weeks who responded back, and now have to pay $332 more over a the next year. Thinking about closing my credit card.

I used my credit card believing that I was paying for a 3 month subscription but when I provided the card I found that it was for a year. I still didn't know that it was 3 installments of 125.00. It is a scam. The site never allowed me to post a pic so I have basically paid for nothing. I would not recommend this site to anyone.

6 fraud matches in 3 months! I joined eHarmony with the hope that I could meet potential people for a date. I filled their profile completely. I was given 6 matches that eharmony shut down for having falsified profiles. As a percentage of the total matches they sent me was extremely high. Use extreme caution with this website. Obviously their screening process has some flaws.

To this day, I still wonder how and why do I have a eHarmony account. I receive hundred messages a day and my name is Jane??? I would never have created a fake profile on an unknown online dating website, I am married and I have a kid, and I would never choose Jane as a fake name! Each time I try to go to the site, I have an error message saying "Access Denied". This website has to be taken down. It's a pure scam.

I joined eHarmony thinking I accepted a 3 month subscription yet they tell me I have joined for 12months, NOT ONCE did I believe I signed for 12months because they were advertising a special. They somehow scammed me into 12months which I clearly do not want and it should be my right to cancel and only pay for the months I've used.

For over a month now I am getting emails from Eharmony every ten minutes 24-7. Sometimes hundreds a day. I am elderly and have never even remotely considered. I have begged them to stop sending. They refuse to help. It is a cruel company that torments people pointlessly.

I signed up as it was highly rated, but there were very few matches in my area. I tried to cancel as per their 3 day cancellation policy, however they amended their cancellation policy to only a few states, so most people do not qualify. If you sign up for a subscription THERE IS NO WAY TO CANCEL. DO NOT DO IT.

I have been on my own for a while, my daughter decided to get me an eharmony subscription for Xmas. When I logged in after payment, I realized the site was not for me. Within 1 day of paying, I asked eharmony for a refund; which they refused. I was signposted to their terms. This states that if you live in a certain geographical area you can get a refund within 3 days. This day and age, it is quite concerning that people are treated differently based on their geographical location. I wonder if eharmony should review their terms so everyone who subscribes to eharmony can get a refund within 3 days, independent of where they live. I would appreciate it if the money paid by my daughter as a xmas gift can be refunded, so I can go to a dating site better suited to me.

I paid for a years subscription with eharmony. Well over 80% of the contacts made to me are scammers. It got to the point, where I would not respond to someone until at least 48 hours had passed since their message to me. This gave ample time for eHarmony to remove them from the site. I am not sure if everyone has this experience, or if I am just some kind of target profile. I know that not everyone is a scammer, because I can see my neighbor on their site. Someone is making an awful lot of money off the backs of dupes like me. Don’t get sucked into this scam.

This experience has been a nightmare! It is very costly. I completed my profile and chose 60 miles or less as my distance. Up until recently the least distance has been 80 miles or more. My subscription is about to expire and all of a sudden the matches I'm getting are within my mileage parameters. They used to provide a phone number for Customer service, but that is no longer available. I recently changed my password and can't log into my account even though I know I'm using the correct password. I contacted them through email, which is the only way I have found to get technical help) and the email response I got told me to log into my account in order for them to help me. HELLO, I can't log into my account that's why I contacted them. They should provide a live chat at a minimum!

If any of you have signed up and for some reason want to keep using eHarmony, cancel your subscription, somewhere along the process they offer you a 10$ a month rate to stay, although even that is too much for the mediocrity that is eHarmony. I've been on eharmony for just over a year now. I'm a decent looking dude with a good job, own house and detailed profile with lots of pics. I've dated 4 women off of there, so it wasn't a total waste. Of course, there are a ton of fake, free or ghost profiles. I've tried contacting close to 100 women, so a 4% success rate is about par for the course (welcome to online dating).

DON'T DO IT. I am really glad to see that there are few people who have gone to eHarmony and made their connection. But it is hardly anyone. My situation is a bit complicated. I was lonely at a certain time of year and jumped the gun in signing up for eharmony instead of stopping to think what the problem might actually be other than being single. Turns out, it was a recent loss that had me thrown, not the end of my marriage 2 years before. At the same time, the place was creeping me out. There are people there who are professionals. They know exactly who is new and how to talk to them. Professional creeps.

I am an educated attractive single male. I’m not into bar or club scenes — never have been — so I tried eHarmony in 2009 and thought it was okay. I met several people and clicked with many of them, eventually entering into a long-term relationship with one of them. In 2018, a few years after that relationship had ended, I tried eharmony again. Completely bogus. Fake profiles left and right, coupled with exorbitant prices; and what made it worse was that the quality of the customer service had gone downhill, fast. So I tried eharmony again two months ago (late 2019), and again, another horrible experience. Horrible prices, matches completely outside of my parameters — if not altogether fake again — and again, the customer service was atrocious (another poster commented that this may be all connected to Neal’s retirement which may indeed be the case). It used to be where you could call eharmony’s customer service; now, you can only email them.

DO NOT SIGN UP FOR THIS SUBSCRIPTION... YOU WILL NOT GET YOUR MONEY BACK. This is a scam... probably always has been a scam, but those commercials sure sound “wholesome”, don’t they? This is a disgusting way of doing business, especially when it preys on people actually looking for a meaningful connection instead of a hook up. This site truly is complete crap. Just crap. The men are gross, they apparently do not read your desired characteristics and their pictures are just lazy. And then there are the scams inside the scam... with men & women that present themselves as one thing only to turn around and find out they are “Down on their luck” and you know they are going to ask you for money. Are you flipping kidding me, why are you on a dating site and you don’t even have any gas money! OMG... People please stay away. This company has no accountability or responsibility to its customers. It honestly should be shut down.

I called this company to cancel my free trial and they kept charging me. I contacted my bank and they couldn’t do anything because this company make it make difficult. Stay away from this site. I contacted the merchant several time and explained the situation and all they did was giving excuses. Also, the dating platform is full of technical issues. This is the worst dating website I have used.

After falling for the TV advertisement of a free to join deal, I logged on to see what this eHarmony was all about. I can not express my disappointment with the service. A full amount of $166 was deducted from my account 7 days after which then made me fall outside the Cancellation Policy period. As soon as becoming aware of the deduction I requested a refund, along with deleting the app and logged out of the service. I was advised this was not possible as it was outside the 3 day cancellation period. I would not recommend eHarmony to anyone...many other sites are free to join and easy to cancel.

I was very frustrated with this service. I signed up for a 6 month trial for my daughter as a birthday present. She never received any local prospects, only ones too far away to even arrange a date. I was billed automatically, without consent, for another 6 months. I tried to cancel my subscription by contacting the service department, but their response, in so many words, was "too bad." I then requested a refund since I immediately closed the account. Again the response was that this is in the contract. I don't know how businesses are allowed to operate like this - taking your money then not refunding it when the service provided was substandard.

Eharmony does not allow you to see your matches until you purchase a plan. I foolishly did so only to discover my nearby “matches” did not have complete profiles or even photos! I contacted customer service. I should not hear that they do not have a phone line, so if you have an issue with your subscription you will have no way of resolving your issue by phone. Even though I had used the service for a day, I was given no refund for a six-month subscription. I am deeply unsatisfied with this platform. I would recommend paying for OKcupid over this over-priced junk.

$ 419.70. I tried to cancel my subscription and it is not allowed on the eHarmony site. I tried calling the service department but no live person or voicemail option. I googled phone numbers for eharmony and they are disconnected. This is a SCAM! I want a refund from this service!

Oh my, words don’t even explain literally how bad of a site eHarmony really is! If you want to waste your money, have no chance of getting your money back and be underwhelmed, this is the perfect site for you. Most of my matches were like 200+ kilometres away and that defeats the purpose because I was looking to date and get married in my hometown. You can’t even filter out the ones you don’t like so instead, you have to scroll down through all the ones you passed on! Customer support is literally a joke. I emailed them after 20 minutes of signing up because I hated it so much. Customer support (online robot) then decided to deny my request for a refund for no good reason even though I was still within the 3 days. I even tried to phone not one, but two phone numbers and both were fake. I am warning you with all my heart not to fall for this shenanigan. You will be very unhappy and you will get NOTHING for your money but misery.

I was catfished one day one! I sent the company an email with no response. Do not sign up for this company. The other reviewers are correct. There is hardly anyone in your area. The most untrusted website. How can I trust a company that has allowed scammers on their site! DO NOT DO IT. Go elsewhere! Unfortunately I can’t give a zero star rating. Where is customer service? If you call the phone number you get a recording. Way to play on people’s heart.

Horrible site. I don't see how ANYONE finds a match. Everyone I've been matched to is in another state. Couldn't even check before I got stuck in a subscription. Now they won't let me cancel. Had to close my bank account to stop them from taking money away from my account.

I have been on this site for several months. I have met 2 men that are on the east coast which is over 2,000 miles from me. Little difficult to go on dates much less really get to know each other. When I had just local, there was no one that wanted to meet me. Now, the scammers are bogging down this site. Over 75% of the profiles are fake. I highly recommend you do not pay for this service as it is really not much service.

Too much time to sign up. Only you can browse your "matches" unlike other sites where you can literally browse thousands of profiles. Doesn't give many options for search criteria. Out of only 100 matches, about 20% having no pictures. Website hard to navigate and aggravating. Match and OurTime is much better, as much as they suck eHarmony is much worse. Don't waste your time or money!

Very few matches available and most people don’t complete profiles with pictures and other pertinent information. Customer Service will NOT refund your money. They just keep suggesting you search for broader age or distance. Very expensive and not worth it!

I signed up for a three month discounted subscription. So I thought. It was a yearly subscription with three months discounted. They have charged me for the whole year in the first three months. I tried to cancel within a couple of weeks and they do not let you out. No customer service, no refund policy. They changed their format so I can't see compatibility feature for the majority of my matches. SCAM, not worth it, run for another site.

I was new to online dating, but eHarmony seemed like a site I could trust to do their best at providing potential matches. Their policy states that you get three days to try their services & if you don’t like it you can cancel for a full refund as long as your 3 days isn’t up. Well I initially contacted them on day 2 to cancel because I didn’t like any of my matches from the two days, and I knew it wouldn’t work out. It is now month 3 & they’re still charging me over $90. They did not cancel or refund my account because they say I didn’t qualify for the refund. Don’t choose this site. There’s lots of other apps that Give you better options & matches for much lower costs. Trust me!!!

I paid for the year plan and have been so disappointed from the beginning. I attempted to get a refund within 24 hours of purchasing with no success. Was actually told to increase my age range to over 10+/- handbook out of state!!!! There has been ZERO activity with any matches. So so so disappointing and VERY LIMITED OPTIONS.

Fraudulent practices! I signed up for a 3 month subscription $29.99 per month. Reviewed the site and wasn't happy with it. The next day I emailed customer service to cancel my subscription. I take a look at my account and they debited it $143.60. I sent them an email to dispute this amount and they claimed I subscribed for 1 year! Are you kidding me??? I thought they were kidding. Well, of course they weren't. They resolved to do me a favor and not debit my account 3 more times and supposedly gave me a break. They will not refund my $143.60. I've contacted the BBB. They should be shut down! A company not to be trusted.

EHarmony uses fake profiles, outdated or expired customer contact. They auto renew your subscription and there is zero Customer Support. If a home he stood behind the product they would be available to help the customers.

When I first signed up and owed them money, I got plenty of matches and I was satisfied, but as soon as my payment plan was paid up, they had changed the format and now it sucks and a lot of profile don't have pictures with them and everything has changed and not for the good, I have sent them emails trying to get my money back and can't get it back. These people are a Scam and should be shut down.

I have been using eHarmony since May and at first I was in general satisfied with their service. The proposed matches were adequate, it provided a good readable overview of the interests and expectations of other users, one could filter the search according to country of residence and, very important, I didn't experience any technical problems. However, the platform was updated in October and it is now a complete disaster. Confusing criteria for the selected matches, many users with deleted user names, including me, no option to filter your search by country (except for five English speaking countries and Brazil...), not even the option to search by continent.

So I signed up for e-harmony since they said there are millions of active members, so when I signed up I signed up for 6 months, and when I saw that with my criteria there may be only 20 people who I am compatible with I tried to cancel and they say I cannot till my 6 months is over and they won't refund me... This I tried a week after I signed up. Terrible site and very misleading!!

Not only is the customer service unreachable, the service I purchased was not satisfactory. I’m not upset that I only met and went on 1 date with 2 separate people. What is frustrating is that I get people who have high compatibility scores, yet do not match what I would find physically compatible. Nowhere in the survey is physical appearance addressed, yet it is quite an important factor. I know the service cannot guarantee matches, dates, or finding ‘the one,’ but I do believe I did not get my money’s worth, and the computer algorithm doesn’t factor in what is quite necessary to some. I’m disappointed. And to recap with the customer service, I was able to email them (I think) with no response. There was no way to provide feedback to them with the hope for some resolution. Instead, a review like this must be created. Not worth the money.

I tried to cancel my account within 3 hours of signing up for the service and they refused to accommodate the request, because of where I live. They told me that I should just try to enjoy the services that I paid for. I knew within an hour or two of signing up that it was not for me. Do NOT be fooled into giving them your money, there is nothing special about this online dating service. It's a trap!

I have been with eHarmony since August with no luck in procuring a date. All my matches are miles away from me which is ridiculous if hoping to meet someone. Since it was updated last week it has become like a ghost town and you can not browse who is online. Save your money.

Absolute rip off, do not waste your money. No matches in 6 months, despite the enticing emails from eHarmony. Had many pictures and smiles from people way outside my practical travel area. I mean miles and miles away in different provinces. And yes, I had it set correctly. I took my account off Auto Renew and instantly 90% of the “match” pictures went away. There has been zero activity. They will not allow me to cancel the remainder of my account (not even looking for a refund). It will expire in a couple of weeks and I expect that I will be inundated with potential matches once the subscription is over attempting to lure me back. Won’t happen. Strongly recommend you save your money.

You can not cancel or get any kind of refund. They charge you for entire year and auto renew. After just a couple of hour I requested cancellation and a refund just to be emailed multiple times telling me no from generic customer service reps. They say 3 days to cancel in agreement but that won’t apply to your state, they say federal “cool off” period don’t apply, or buyers remorse or lemon law, or your state laws on contracts. Complete rip off, criminals. Beware.

I signed up a month ago and have had very poor quality matches. They won't give me a refund or prorate my membership. I am unable to see who is out there. I had no matches for over a week and believed my account was offline. However, it's still active but no matches. They tell me I need to broaden my search in terms of location and lower the bar. I had much better results with Match.com. EliteSingles gives me matches regularly although most are not good either. I'm going back to Match.com. Why didn't I go there first? I wasn't ready for a serious relationship last year; and I wanted to see if there was a different "pool" in case one year was not long enough to encounter a significantly different pool.

The amount of fake profiles are just unbelievable. Obviously no one reviews or screens these profiles. They allow free/fake profiles at the expense of paying customers. Since they’ve changed their format it’s even worse.

I paid for 12 months on eHarmony, and only received a very small number of profiles over the whole year, and no-one contacted me at all. After my subscription ran out, I received at least 2 or 3 every day, but couldn't get any further than sending a smile back, or sending only 1 message, and couldn't read their messages or see their photos, as they were blurred, and popup asking for me to renew. It felt as though they hadn't allowed my profile to be shown at all until my subscription had run out. I didn't renew, just deleted my profile completely, as sure it was a scam.

Once I took all the 'tests' and actually purchased a membership, is when the issues started. First my matches lived at least 100+ miles away from me, then they all looked double the age that I gave as the age range. Plus you cannot tell, who is actually an actual member and who is not (bait and switch). I messaged several people and never received a response (they still use your picture whether or not you purchase a membership or not - so crooked). So I wrote an email to their customer service, telling them how disgusting I think their unscrupulous business practices are. They informed me that they were sorry I felt the way I did and would still be taking another payment of 55 dollars again. I highly DO NOT recommend this site at all! Their business is dirty and they prey on those looking for a partner. They won't last long!

Signed up a few months ago. The first person to send me a smile was removed by EH and I was discouraged from communicating with him. I thought "hmmmm", odd. Then I get into a conversation with a match, like him well enough to meet and GET THIS!! He hasn't been a member of EH for over a year!! He still gets emails of matches sent to him by EH. Wow. Here I am paying ridiculous non-refundable membership fees and the one and only communication and date I have had was with some guy who isn't even a member. What a joke. The only other message I received was from a guy who lives in Brazil. Funny. My preferences ask I only have matches searched out in a 30 mile radius of San Diego. Avoid this dating service. A true rip off, waste of money and time.

I used eHarmony last year and it wasn't too bad. After my subscription expired, I got emails from them daily with all kinds of matches. I decided to re-join recently and since then have not had a single email from them. I have no new matches in the 3 weeks I've been a member and the ones they originally sent me are mostly out of my geographic area. I contacted them and they told me it was my fault and that I should broaden my search area. However, I later signed up for another site and have had quite a few matches, all within my parameters. I tried to cancel and was told, like so many others, "tough luck". Be warned that they are not a good company to deal with. They take your money and don't give you what you paid for. It's a scam!!!

I purchased 6 month subscription and canceled the same day and they are still not willing to refund the payment for all six months. This is pathetic. In USA there is no where you can't find a refund even a used item can be returned and take a refund if you are not satisfied with the product. This is extremely unsatisfied customer service. I have emailed few times to them explaining my situation for cancellation. However they are still not willing to refund the payment.

I joined recently and was surprisingly disappointed at the lack of matches to choose from. Of the 2 contacts I made, one deleted me for not responding quickly enough and the other was reported to eharmony for some unknown inappropriate behavior. Total waste of time and too much money. It's basically a RIP off in my opinion.

I was a paying member of eHarmony, it didn't work. I didn't renew. Now I almost get daily e-mails that (someone's name) is interested in me. If I wait 2 or 3 days before I look at the profile of that woman, almost inevitably "Her profile has been removed" which means they are sending me people, they know are phony, to entice me to become a member. That happened last time too, so many woman were interested in me when I was a non-paying member, but not when I became a paying member. They have also been sending me "a great deal, half price". When a check on the website it is half price of their exorbitant fee, but they want a two year subscription for close to $500. I guess people have not been renewing after one year.

They have the same picture for two different guys. I’ve deleted people and they show up again. I can’t change the distance. They shorten me by 1 1/2 inches. How can I get back and make changes? Not happy at all. It’s too confusing.

Don't you think it's strange that most reviews give eHarmony one star, but the first reviews on this page are the few who rate it highly? Everything people are saying about this scam service is accurate, and I used to be a massive fan of eHarmony. Ignore the 3-day window for cancellation. They will NOT refund your money ever, even if you cancel within the first 24 hours. It's because they don't believe in their product and neither should you. They will tell you that they aren't obligated to give you a refund, but you are obligated to pay them even if you cancel and delete your profile. In any other business, that would be considered fraud. At least California legislators were smart enough to catch on.

After less than half a day post purchasing a "membership" it was evident to me that this was not for me. I immediately emailed the Customer Care with a request to CANCEL my membership. In fact I sent off numerous emails to ensure I had a paper trail of the time line. Three different Customer Care (less) Staff have replied using the same form letter reply. None of them addressed my query of the " 3- Day Cancellation". Further to that they have me owing either $175 (11 x $15.95) or $260.00. Which is it folks?

PLEASE DO NOT SIGN UP FOR EHARMONY!! When you are signing up they say that you can cancel within the first 3 days of signing up. What they fail to tell you and deceptively hide on page 12 apparently of their agreement is that you must reside in one of 11 states. If you do not you are screwed and not only can you not cancel you will be billed for the remainder of the 6 months with no refund. Not only that but in order to close or remove your account even if you wish to no longer be listed you must pay the entire lump sum for 6 months. This is shameful and a lesson learned. Not only does dating suck but so does EHARMONY!

Absolutely a scam. Clearly have far less subscribers than they're leading consumers to believe and their patented system of matching is obviously a joke. I was refused a refund and their customer service care team was completely inept, obnoxious and dubious - not a single question I asked was answered. Disgusting service with disgusting representatives. Avoid at all costs; it's apparent they're being beaten out by heavy-weight, free dating apps and are being instructed by directors to hold tight to any money put into their system.

I was on eHarmony for a year and in that time saw more fake profiles than real ones. I did not find anyone that I was interested in dating. However, I did date many people from Match.com, so yes I do date. I met my current relationship on Match.com. My contract with eharmony auto renewed just a 6 days ago, as soon I realized what had happened I contact them for a refund of the $229.60 for a new year. They told me since it had been 6 days they do not offer refunds. What a crock! Beware dealing with this company or signing up on a auto renewal.

I signed up for eHarmony, and within 24 hours decided I did not want to use their service. Prior to signing up I read about the refund policy and saw there was a three day refund policy for Singles Services. Don't be fooled - Singles Services is not the subscription you're signing up for with the six month subscription. I emailed Eharmony the day after signing up and was told I could not receive a refund. Nobody addressed my Singles Services inquiry. I also asked if non-subscribers were able to have profiles on Eharmony. This was also not addressed. Eharmony is over $200 for a six month membership. Allowing non-subscribers to have profiles is an absolute waste of time and paying subscribers' money. Especially when you're sent only a few matches a day. I'm guessing more than 50% of them are non-subscribers. You send a smile or a message to nobody.

This site is the same as every other site. A bunch of window shoppers, terrible match making. I think they are full of themselves. They have a 3 day cancellation policy, sorry but it takes more than three days to find out what a crappy site this really is. I think most of these profiles are either fake or no longer active! Customer service sucks or just doesn't exist. Just another money making scam!

I am so disappointed with eHarmony. I signed up for 3 months, at roughly $175. I have received exactly 2 smiles and message. Both were scams! One of the "benefits" of the site is being able to see who viewed you. No one is even viewing me! I sent an email and the response I got was to change my profile. This would be great advice, except no one is even looking at my profile, so that's clearly not the problem! I decided to give eHarmony a try since I figured that men who were seriously interested in having a relationship would invest the money, rather than the free apps. This was a complete waste of my time and my money. I do not recommend it!

It is all a scam. I logged on and knew immediately it wasn’t for me. Asked for a refund within 24 hours and was told in the rudest way possible-NO. Every business in the world offers some sort of return policy. I wasn’t expecting Costco standards but to receive zero help after only being on for a few hours?? Unacceptable. $300 down the drain and lesson learned. Next time, I’ll check reviews before trying.

Eharmony is the worst dating site out there. I thought that paying for a service would help me find someone serious. I have been a member for a couple weeks and have only received emails before I paid. I set up the "free" account and received messages from members that I couldn't see. Once I paid, I realized I made a mistake. I read all over the web that you could try it out for 3 days and get a refund. That only implies to certain states! Now I am stuck with a subscription for a year. I should have read their terms more closely, that is my fault. But the site is awful. The men I get matched with I wouldn't even look at once on the street! I explained this to customer service and they told me they based off compatibility and looks were only a part of it. No way! Worst matches... biggest waste of almost $400.

I want it noted of for the record that if I could give E-Harmony Zero stars, I would. Unless you are "practically perfect in every way" (to quote Free to Be You and Me) this site is not for you. The categories about your characteristics that you are required to rate are designed to match you to someone who shares your worst qualities. Their customer service is a abysmal.

It’s like they’ve got your info so they just keep taking money and won’t stop. I don’t even know what to do anymore. Contact the Attorney General I suppose is what I’m going to have to do.

I joined last month after trying out other sites and meeting a few “wrong” people to say the least. So far I have “smiled” at literally 200 profiles whom I was certain had similar interests, ambitions and ideals and being a mid 40’s, stable, fit and kind person myself, I thought a lot of them would also show interest. Nope, nothing, not even a log on to the site. I can scroll thru my list of likes and 199 of the 200 are there but none of them have responded.

In the Ottawa area, there have been less than 20 matches located within 50 km of where I live offered in the last 3 months-most were in USA!!! Today, they were rude enough to offer a match to me with a headless body called Eady and when I attempted to report and block this person, neither the cellphone app nor the online website would function to do this. ABSOLUTELY TERRIBLE SERVICE AND WEBSITE-waste of money!

I’ve used eHarmony twice- while living in the east coast and also while living in central US. My experience with this site was greatly affected by my geographic location, in terms of type/quality of people I was being matched with. Overall though, I felt like it was a safe and secure site and most people were genuinely on there for love/marriage. Ended up getting married on eHarmony!

I had only one match. We knew after ten days that we wanted to get married. We will be celebrating our 16th wedding anniversary on Oct. 11th and couldn't be happier. We would definitely recommend eHarmony.

I was very honest in my search and was hopeful in finding someone, but there were never any matches in my area and I was never given that many quality matches. I was very disappointed, I wanted to find someone and what I got was not what was advertised by the service.

I joined eHarmony at the prompting of a friend who advised me to be patient with the dating site. I am however very disappointed by its mode of operation which I find misleading and deceitful. In July, I met a guy I thought we could try a relationship. We had great conversations for two months and planned to meet while I was on Vacation in Europe, where he was also doing some research work. Unfortunately, things did not work out as I had hoped after the meeting. He gave several reasons, but the bottom line was that he did not want the relationship to go on. I continued with my life, only to be matched with the same guy, under a different name, profile and country!!!

There were scammers on the site trying to get personal info and fake people. Also I was looking for a woman and they sent me matches at times with men. Another issue they would constantly match me with women that lived so far away and I set it to 50 miles for the max. Horrible experience in my opinion. What a waste of time and money.

I’ve been on eHarmony for over 3 months and have received only about 1 “match” per week with one being a woman. I’m a woman seeking a man!!! The no refund policy is ridiculous and I have met way more appropriate men on Match.com. So much for people “finding love every 14 minutes!”

Found wife through this site. Married 11 years now, so it had some value. Inside have some battles in refund policy but it has been awhile.

My experience was wonderful, I met my husband via eHarmony on 2014. We were married on 2016 and it has been heaven ever since. We love the same activities, the same hobbies, and we have a great time with each other all the time

EHarmony does not deliver messages to owners of profiles who are not paid subscribers. There are many profiles on EHarmony that are abandoned. EHarmony does no receive money for abandoned profiles. So when someone sends a message to a person who has abandoned their profile, the message is put into limbo, and the sender is never told, (allowed to know), if his/her message was delivered. Why does this matter? Because there is no way to know how many profiles on EHarmony are abandoned, unless subscribers are allowed to know if their messages are delivered and read. EHarmony is scamming their paid subscribers by giving them the impression that many profiles are active, and messages are being delivered, when they actually aren’t.

I met my spouse using Harmony. The profile setup takes a REALLY to complete and fill out the needed sections. However, I also REALLY liked the details they required a user to complete because it helps weed out some of the people who are not there to truly date but just hook-up. It also gives a much better way to evaluate potential prospects. And, the first sets of communication allow for you to evaluate potential partners without going on actual dates (saves money from the guys perspective and time/energy on the girls).

Never met anyone on the site. I feel there are a lot of phonies out there. I got matched with women, trans, and smokers...and never asked to be matched to those people. Also get matched to people very far away when I chose short distances.

I notified eHarmony of the hack however the site set me a message informing me I was to blame. My account was taken down. No refund was offered. Reactivating the profile was dumped on me. If you are considering this site, I do not recommend the risk. If I was not paying attention, worse outcomes may have occurred.

I found eHarmony to be the best of the many sites I tried. It's a little pricey but well worth it. I met a few matches that didn't match well, so I edited my criteria a little bit, and then met my wife.

I joined eHarmony a week ago. Every possible match has not been a match. They are not my age and they are long-distance. eHarmony is a rip-off. They will not let me get my money back so I'm stuck on a contract for a year. PLEASE DON'T JOIN.

My experience was awful. I was matched with a scanner who stole pics from other profiles. I turned him in and that’s when eHarmony discovered the IP address was in another state. Eharmony never vetted the photos and it took them a while to get the profile deleted.

My experience with eHarmony was horrible. Any match that they gave me wasn’t active on their account, so any message I sent went unread. Most matches were physically unattractive to me (short, overweight), some still married and some living at home. And what they call “customer care” is a joke. Their service is cookie cutter, rude and in no way helpful. Do not use this site.

I have been on for several weeks with very matches. No response from the matches they give me. I think it is a scam. Now I get about 1 match a week. Really? No refunds, no customer service. Unbelievable.

Background checks should be mandatory. I ended up matched, and married to a serial pedophile who is prison for trying to molest my daughter and his own biological and former step daughters. I tried to alert eHarmony after I found out who and what he was and was never contacted again.

I met my present husband on Eharmony and have been married for over 7 years now. Neither of us were looking to get married, but we did. We both thought we just wanted to occasionally have dinner together or a movie. BUT - we married 10 months later and have been very happy since!!

Joe and I met on eHarmony - this website matched me up with several relationships that were great over the space of several years, but Joe was the one. After one coffee date with him, it was "friends only" for the rest. Joe and I have been married for nine years - I never would have met him if not for the match up. You get what you pay for!

After not going out to look for a partner for 15 years I thought I'd be brave and in a moment of weakness signed up to eHarmony (should be eharMONEY) for a year and foolishly parted with 209 sterling approx 3 months ago. I am not a stunner but definitely not bad looking and get a fair share of attention when I do make an effort to socialise, but on this site I got only one smile so far and definitely no one within my country let alone county.

I signed up for eHarmony in February after my bf and I of 5 years broke up. I thought I was ready to get back out there. The first date I went on was scary and luckily I got the hell out of there. Another person was sending me crude messages. I decided after a month that I wasn't ready to get back out there and cancelled. I got the message on the site that said, "Sorry to see you go." I had paid for 6 months so decided I would just check in here and there over the rest of my membership period. All of sudden I had a payment come out in July and emailed right away asking why I was being charged after my 6 months was up and I had cancelled after one. I received an automated response with the no refund policy.

I was divorced 12/27/16 and a friend talked me into going on EHarmony beginning of February 2017 and it was a free weekend so I was hoping just to be able to see who was out there and maybe set up a date. I was so nervous putting myself out there since I have never been on a dating app. One guy name Jeff said hi and we talked and he gave me his phone number and we became friends on Facebook so I gave him my phone number as well. I was 36 years old and he was 42 years old at the time and we texted constantly. Our first face to face date was at Hoss’s Steak and Sea House and Jeff would take me to basketball games and to see the Phillies play and I really fell in love so April 22, 2017 we got engaged at the blue and white game at PENN State football game and were married on Jeff’s birthday August 8, 2017 and we are still married as of today. EHarmony was the best website ever.

1st of all, when I did actually log in to check matches, they were seemingly randomly assigned (not compatible) and rather far away. Then, I started to realize very few of the messages I sent were being read so I started the alphabet just sending one letter messages starting with "A" just to see if any of them were ever read. From A to Q (which is 17 messages sent) for the vast majority of them (estimate 30 matches), I would estimate 5% of them were ever actually read. If you can extrapolate that to all your well crafted messages, that is a monumental amount of wasted time I'd rather be utilizing other ways in actually finding a quality match.

I signed up for eHarmony recently and at first I was happy to see a cancellation policy in the terms and condition of "3 business days" following the date of subscription. I signed up on 9-4-19 which was a Wednesday and sent an email to cancel on 9-9-19 which was the 3rd business day. I then followed up with a phone call on 9/10/19 to ensure that they got my email. The customer service rep (Ben) informed me that Saturday was a business day for eHarmony and I should have emailed on Saturday. He refused to cancel my one-year subscription and refund my money. I was really upset because nowhere in eHarmony's terms and conditions does it state that Saturday is considered a business day as well.

I have tried to sign up on this site several times using different emails and every single time it has messaged me back saying my account has been closed when I haven't even signed up yet! This is after I spent a great deal of time completing their questionnaire. It is my opinion that the company does this when they know they cannot match your profile, thus avoiding any negative reviews or feedback.

I am not sure what you are paying them to do. A lot of the profiles they send you are inactive people. There is no communication between potential people, and the worse part is when you contact the company they blame it on you that your preferences are too important and maybe they need to be less important or have 200 miles in distance to get matches. I should not have to lower my standards to get more matches. This is a huge company with supposedly plenty of members. The company won’t even refund your money. I’ve checked with other friends and they are experiencing the same thing so I know it’s not me. Don’t join! It’s a huge waste of your money!!

First, eHarmony doesn't allow you to use patriotic photos as part of your own photos and here we are in America, right? Most matches received are way outside my distance preferred. They only allow you to use a minimum of 30 miles, which really should be up to us since we're paying a lot of money, yet so many matches were much further away. I tried to add a patriotic photo to my photos, so potential matches know my beliefs & how loyal I am to the country and first responders, in honor of those hurt or killed at 9/11 and eharmony refused to let me use it. Also, when you add "Very Important" to potential match characteristics, eharmony still sends you matches way outside that preferred characteristic just to send matches to you. Very disappointed, very expensive and after you pay all that money they don't let you specify who you see such as distance, body type, number of children, etc.

I have had no successful connections. One response, and I'm a fairly ok person! Since the second day that I searched, the same exact matches come up each time. Every time I've log in they changed the age range to 18 - 100 (wrong.) and miles from local to 100 (wrong again). eHarmony does not answer inquiries. There is no way to cancel. I have had much better matches on Plenty of Fish, which has its own issues but I've met several nice guys, great match potentials, and had a couple of nice meet and greets.

I always had trouble meeting women due to low self esteem and ended up in an awful marriage in my early 20s. After a nasty divorce, I spent 5 years raising my very young daughter alone. When I decided it was time to start dating, I decided to try eHarmony because of their matching process. I had a few bad matches, but after 6 months (and one day after letting my subscription lapse), I was matched with Sara (2/15/06). I renewed for 1 month so I could talk to her. I proposed on 4/16/06 and we married on 6/16/06. We just celebrated our 13th anniversary! It does work, if you let it. (Finding a mate is not the same as shopping for a car!)

I joined eHarmony because I believe in their premise of partners who share certain characteristics have a better chance at a lasting relationship. What I found however is that eHarmony doesn't consider other things which are important in relationships like educational levels, for example. But this isn't the biggest problem... eHarmony is NOT a dating site!!! I have been on the site for 2 months, and have received only 2 messages, out of about 400 matches! How can that be? I am attractive, I have all my teeth and hair, am well educated financially secure and generally a nice, normal person.

Like some of the reviews listed, I also found eHarmony to be dissatisfying. I have tried out free sites and haven't had the best experiences. So, after months of consideration and glowing advertisements regarding their matching system, I decided to give eHarmony a try. I signed up for the 6 month contract and my experience has been awful. Many of the matches I have received have offered "hookup culture" and not much of anything else. eHarmony boast about finding a connection with someone who is seriously dating, well that is not the case. Do not waste your time or money by supporting this capitalistic venture. For online dating, I suggest sticking to free apps because paying gets you the same thing.

You don't know if you're trying to talk to paid users, or free users. No one responds to any messages. This site is utterly useless, unless you just like throwing your money away. Do not waste your time or money on eHarmony!

I signed up in June 2019. Had no luck, no new matches or I get a different age group that I didn’t pick. Sorry to say but eHarmony is a SCAM. Free apps are better than this expensive dating app. I tried to get my money back but I had no luck. I sign up for one year, yes because I’m an idiot, I don’t even check anymore because I know what I’m getting myself in to. Yes you’re going to send me an email to contact eHarmony but I already did. And I still can’t get my money back... before I paid I got like 20 matches a day and after I paid I got 1 match a week. Oh I tried to cancel and I got emails to come back. Well I paid the whole year's and now I’m stuck.

Eharmony s is a totally toxic company/app. For your own sake, don't even think of use their product. If I can give zero or negative scores, I will definitely do it. I purchased the eHarmony app on App store on 7/6/2019 and paid in full for a whole year. But after I used it for only about one month, eHarmony closed my account without sending me a reason, and they couldn't reactivate it for me after I have been emailing them many many times continuously for 5 weeks.

Had bad experience at eHarmony overall. I live in Vancouver, BC and I got most of the matches for Bellingham, US or Victoria but too less matches in Vancouver. Other bad experience I had they have in their policy to not refund money if money being charged to clients without they know about it. I requested them within 7 days after the money was charged. They didn't refund. Amount was about 200 dollars.

2 biggest problems with E-harmony.

This is the worst dating site ever. Day after day, eHarmony matches me either with a member that is no longer a paid member. They do not match me within my county, because I live near the Canada border. But they will give me a notice stating how they saved me from a fake profile on this site, that they took down. Then they can not find a match for me. So they tell me to change my criteria/dimensions, so go change who you are? Which the matches they do send me are not ever a match, and do not responded. Plus tell me to add more pictures of myself that will get me more messages. So I can fit into this fake useless dating website, that’s not even dating site. Stay away from this site!

I started out receiving matches within the area that I specified. After a couple of months, I now receive very few matches and they are never within a 100 miles. I have disabled the auto renew so maybe they don't care since they know I won't be paying again. I paid for a full year and it is definitely a ripoff.

As I logged in the first time as a non paying customer, right off the bat a bunch of entries. I filled out the questionnaire and back and forth with someone. Most likely a bot. So I joined. I had one person, I think she worked for eHarmony or was a plant, bought her dinner but this match that was supposedly matched to me HAD NOTHING IN COMMON. Since then absolutely nothing. Many matches are scales and removed.

I can see why EH has a minimum year lock-in. Receive a few IMs and after 2-3 exchanges/ kaput. Think hard before signing up here. Either that or the general population is bonkers. What exactly is the harm in being bought dinner or a couple drinks. There sure as hades isn’t any obligation built in.

This website is absolutely terrible. I made my profile and the same very day I tried to cancel it, they never did. You will not meet anyone here. The service is terrible, they control who you can see or talk to. I called once and the guy who answered was extremely aggressive and rude. Please go to Match.com, they are nice, friendly and will be more than happy to assist you if you need anything. Stay away please.

This site is an absolute waste of your time and money!!!! I signed up thinking my matches would be in the surrounding area of which I live or at least in my state. Instead all I have received are matches that are located in Delaware, Indiana, Texas, Georgia, Florida. I live in Southwest Virginia. None of the matches were remotely close to me. Plus I specified I preferred a man of ** ethnicity. 60% of my matches that eHarmony sent me were men of ** ethnicity. I contacted customer service about the matter, requesting a refund and of course no refund could be made. They hold no responsibility for anything on their site. People!! KEEP YOUR MONEY AND DON'T WASTE IT ON THIS SITE!!!!

I joined to try out on a whim based on it being highly recommended. I feel like this website has more decent girls than guys that actually pay. Most of the people who actually message me have most of my major deal breakers like smoking. I finally meet someone and they stand up at the last minute because they got a better match. So it’s very easy for men to find what they’re looking for but most of the decent men either won’t pay or have an easier time finding what they’re looking for.

I signed up for eHarmony THREE YEARS AGO and spent over an hour taking their personality quiz. At the end of the quiz, I received a message that says, "We're sorry – we are unable to find the right type of people for you. This does not reflect on you personally or your chances of finding a happy relationship. Thank you for trying eHarmony. We wish you the best in finding a great relationship." So they brag about having this awesome, scientifically-based algorithm, I spend lots of time answering very personal questions about myself, and then I get that result. The worst part is, there's no explanation whatsoever. I was never even told why they couldn't find any matches for me. What about my answers makes me un-help-able? No clarification was ever given.

I signed up for the site, completed all the questions and preferences. I continued to get matches from people who did not meet those preferences. Also had a couple of scammers trying to connect. For all the marketing about being matched based on profile, the results are poor at best. They have a 3 day cancellation which is absurd. How do you know about the site and their customer service within that time period? (I confess I didn't read all the fine print as I couldn't imagine customer service not taking care of customer satisfaction.) If they were confident in their service they would give refunds if people found them to be unsatisfactory. It makes no sense that they would force you to stay in the agreement for a year if you come off their site, wish not to be presented further and not return unused funds.