eHarmony Reviews

This site is an absolute waste of your time and money!!!! I signed up thinking my matches would be in the surrounding area of which I live or at least in my state. Instead all I have received are matches that are located in Delaware, Indiana, Texas, Georgia, Florida. I live in Southwest Virginia. None of the matches were remotely close to me. Plus I specified I preferred a man of ** ethnicity. 60% of my matches that eHarmony sent me were men of ** ethnicity. I contacted customer service about the matter, requesting a refund and of course no refund could be made. They hold no responsibility for anything on their site. People!! KEEP YOUR MONEY AND DON'T WASTE IT ON THIS SITE!!!!

I joined to try out on a whim based on it being highly recommended. I feel like this website has more decent girls than guys that actually pay. Most of the people who actually message me have most of my major deal breakers like smoking. I finally meet someone and they stand up at the last minute because they got a better match. So it’s very easy for men to find what they’re looking for but most of the decent men either won’t pay or have an easier time finding what they’re looking for.

I signed up for eHarmony THREE YEARS AGO and spent over an hour taking their personality quiz. At the end of the quiz, I received a message that says, "We're sorry – we are unable to find the right type of people for you. This does not reflect on you personally or your chances of finding a happy relationship. Thank you for trying eHarmony. We wish you the best in finding a great relationship." So they brag about having this awesome, scientifically-based algorithm, I spend lots of time answering very personal questions about myself, and then I get that result. The worst part is, there's no explanation whatsoever. I was never even told why they couldn't find any matches for me. What about my answers makes me un-help-able? No clarification was ever given.

I signed up for the site, completed all the questions and preferences. I continued to get matches from people who did not meet those preferences. Also had a couple of scammers trying to connect. For all the marketing about being matched based on profile, the results are poor at best. They have a 3 day cancellation which is absurd. How do you know about the site and their customer service within that time period? (I confess I didn't read all the fine print as I couldn't imagine customer service not taking care of customer satisfaction.) If they were confident in their service they would give refunds if people found them to be unsatisfactory. It makes no sense that they would force you to stay in the agreement for a year if you come off their site, wish not to be presented further and not return unused funds.

Having tried all the normal free apps (tinder, bumble, etc) and not having much luck, I decided it was time to try something a bit more sophisticated. Having seen commercials for years, I decided to try eHarmony and went ahead and purchased the 6-month plan. What a mistake that way. I'm 29, and I have my age range set from 24-32 with it being "somewhat important", meaning I'm still seeing people from 22-34. Distance is 30 miles. These are not very restrictive settings.

While I'm sure eHarmony crunches a lot of data, they miss the big picture. I'm a slightly right of center Trump supporter who keeps getting matched with liberals who hate me. I'm also an atheist who keeps getting matched with Christians who hate me. This site is awful.

45 match terminations (by eHarmony) in 4 months, due to scammers or nonpaying “member“ trying to communicate offline to avoid joining and paying member fee. A great disappointment especially after paying the member fee, making an effort and being vulnerable.

After watching the relaxed commercials and it's implied success, I took the service for 6 months in good faith. Initially, I had decent luck and started two favorable conversations that seemed to be promising but they both died when I stated my conservative stance (it's on my profile). Poof! Gone. Well, ok, that's cool, I'll continue my search but that really dried up and I don't get any new matches... and haven't for weeks. I listed I would be willing to travel several hours but most of the profiles were from as far away as Michigan, Toronto, and Panama City! When I got anything! No phone number for customer service and they took me for $300 or so. This is a racket and I will be contacting the Attorney General's office in Raleigh with a complaint. I'm 73 and I don't expect many women to be beating down my door but this is a scam... "Let the Senior Buyer, Beware"!

Having signed up for the 6 month package, I am kicking myself for not having tried it out first. I filled out endless questions about myself, thinking it would help to find a good match, then posted several photos, good summaries in paragraph form, and waited. The quality of the matches was awful, and despite having set clear preferences, ended up having people with completely incorrect profiles sent. ie. political differences, religious differences, educational differences etc. On several occasions having summoned up the courage to 'smile' at a match, I would then get a message saying their profile had been removed due to eHarmony's careful review. I am talking out of 8 smiles, 3 removals! Then there would be several days -up to 4 where I would receive no suggestions whatsoever.

I signed up for eHarmony for a one year subscription $227 and after my year subscription was automatically charged another annual charge $227 which I did not want. However the “annual renewal” information was in the “fine print” at the bottom of their initial E-mail confirmation. I called eHarmony and they would not provide any refund or even a partial refund and the personnel were rude and impersonal to me. Also they did not send any updated E-mail reminding If I wanted to renew. Also I had very few “matches” over the year of my subscription. Thus I rate them poor and do not recommend their dating service.

First of all, I signed up for just a month but then they kept billing me and said that I had signed up for 6 months. I absolutely did not so I think they manipulated their info to make it appear that I did. Then, no decent matches of any sort and days and days without any matches at all. Please take heed, you will be overcharged and get zero for your money. Try Zoosk or OurTime instead....so much better!!!

I wish I saw all these comments before I wasted over 200 on a subscription to eHarmony! I’m new to the online dating scene and I saw their ads on tv and figured with the amount of “matches” they claim happen every day I thought I would have a pretty good chance at finding someone to talk with and possibly connect! I was so wrong!! I believe I’ve been on there for a couple of months and not one man has responded to my messages! I know I am not model thin or beautiful but I also don’t think I’m huge or ugly!!! I’m on 2 other pay apps, which are way cheaper, and I get messages and would like to meet me every day! I understand their point of view about, "It’s how you answer the questions, blah, blah!" It’s **! Save your money, you can feel better about yourself on way more dating apps that are cheaper! Nothing like throwing away money and your self esteem.

I haven't had an account for over 3 years with eHarmony, and in the last 2 days I have received 2 emails stating that they have closed my account due to suspicious activity/fraudulent biography. 2nd email stated that I have been talking to a man named John from Indianapolis, (I live in SC) which is NOT true, and that he is basically undesirable. They said that I need to stop talking to him immediately!!! Of course they then say that they cannot disclose the reasons why they are doing this, so my first thought is..... someone fraudulently is using my info on eHarmony.

I am completely new to the online dating world. I dislike every minute of it. Either the profiles are fake or they are not paying for service. All of the matches I received were all way too far away even when I set my profile and or none of them responded. I cancelled my subscription within a day of loading the app and lost $150.00 in the process I will not get back.

I've been on every dating site, Match, eHarmony, all the apps. The apps are free, they make sense, these pay for sites don't. Perhaps the users are serious, but I have rarely encountered users. Here's the deal, eHarmony allows anyone to make a profile, whether they are paying or not. These profiles are listed and allow eHarmony to inflate their numbers. What does this mean for you, a paying customer? It means lots of the "matches" they send you, are not paying customers and cannot see or read your messages. I have checked and found less than 20% of the people I send messages to have even read them, which to me indicates one of two things; the profile is inactive and no one checks it or the profile is a free profile that cannot see messages. Either way, it's a poor experience for me.

I signed up for eHarmony and in one month was sent only three matches in my city, all of whom were 10 years too old or 10 years too young. I had about 75 matches within 60 km even and they WERE ALL too young, too old or completely not what I was asking for. Then came the "What ifs?" They were mainly 1,000 km away and nothing close to what I was expecting. I sent friendly notes to two potentials and they did not read my notes or respond. Not unusual but I noticed one guy had photoshopped his photos to look like he'd been in London, and two of his photos didn't look like the same person. I cancelled after one month and plan to spend my time volunteering in my town and striking up a conversation with friendly looking guys at the Starbucks near my house. Better way to connect with real people and save a few hundred dollars too.

They trap you in a contract!!!! Literally knew it wasn't going to be right for me after the second day and reached out to them 2 times and they refused to cancel the subscription. So do not sign up for any plan. It traps you for at least 3-6 months.

I am a good looking man but on the inside I am highly unique in a mostly negative way. As far as the rest of the population goes I have the rarest personality type in the world, INFJ. As a man this makes me very effeminate in that I like things women like such as naked cuddles and talking for hours. I am highly sensitive highly empathetic very prone to anxiety. I don't really have any friends preferring to spend all my time with one woman. On my profile I pretty much said these things in hopes of driving most room in a way which is exactly what happened. I ended up dating a local woman who has an INFP personality, Myers-Briggs inventory if you are curious about your own type. We are a perfect match. We can spend all day naked in bed just talking and snuggling and a couple other things LOL but mostly the first two. We both love nature, can talk for hours and time flies when we are together.

I signed up in eHarmony in hope of finding someone who is compatible (age, religion, etc). However while I was working on my profile, someone tried to send me message (highly likely a fake account) and lured me into signing then deactivated the day after. I got busy and forgot to cancel until the 4th day, which literally I was a few hours late to cancel, so I called customer service for a refund (one year for $439), or at least partial refund. I was told I am not allowed to. The matches they were sending were beyond the age limit and most of the people contact me were simply not the type of match I described in my profile.

I’m not a complainer but my experience with eHarmony has been extremely disappointing. I filled out all the questions and had a profile started before I shelled out any money. I got 40+ “matches” in just a few days. They lured me in and once I subscribed, I saw that those “matches” were not even remotely appealing to me. Dirty, unshaven, disheveled—many of them downright unhealthy looking. Not. Even. One. And even worse, eHarmony controls the matching. Match.com isn’t all that great either but at least you can do your own browsing. I feel completely ripped off, my money taken and I’ve gotten nothing in return.

I have been on eHarmony for about 4 months (I bought the one year plan - a big mistake). They don't have enough matches. I have had pretty much the same matches from day one. Maybe one or two have been added since. Whenever I hit the match button, the comment is no matches yet, but come back later. Or widen my search with age or distance. Widening my age or distance search is not of interest to me. That won't solve the issue of not enough matches from this site. It will just give me more people than I'm not compatible with. I have had only correspondence with one person. They have now withdrawn from the site. In hindsight, I should have only tried it for 3 months but don't waste your money. They don't have enough people on this site to match people with.

This company should be charged with fraud. Take you money, deceive that you will get a result and provide nothing. I have sent off countless contacts and got not one response in three months. Appalling. Obviously full of fake profiles.

I just used discount code ** to join e-harmony (3 payments of 65CAD instead of 99CAD). The status screen on the top right said 'discount code applied'. The pre-transaction screen showed me paying the discounted amount. Once I hit proceed with the transaction, the regular, un-discounted amount was shown in the status and the same amount taken from my account. I have called my bank and they said there is no way of blocking the transaction without calling eHarmony.

I have had an eHarmony account twice about 4 years apart - both times I had to cancel my subscription 3-4 times over the course of 8-12 months before they would stop charging my credit card (finally because I would cancel it and get a new one - then they would say, "Ok your profile is closed and you won’t be charged further") - neither time did they refund the unauthorized charges and denied my attempts to close the account. I would choose any other dating platform if I were you. The matches I found on eHarmony were also not a good fit either time which was surprising. My best matches were 4-6 hours away. And to my surprise there were just as many “hook up only” profiles on there as POF... so don’t be fooled into thinking they are more serious just because they paid for the account - they just aren’t as young, lol.

I joined eHarmony and Match at the same time. In four months I have had one prospect contact me through eHarmony. The only updates I have had were if someone posted a change to his profile. The images at the top showing my matches have not changed since I joined! My account seems nearly frozen in time. During that same time, with Match.com I have had dozens of matches, with the same profile photo, match criteria and profile narrative. On Match.com I may get as many as 20 or more profile views on any given day, with new matches to consider all the time. Every single day I check Match.com since there is something new to consider. I regret spending money on eHarmony. Caveat emptor!

I signed up with eHarmony for 6 months since that seemed to be the shortest sign up time period available. I would be considered to be an above average attractive, educated young woman and after having been on the app for 2 months - I have yet to have a single date. 99.9% of the people who contact me are those with VERY different sensibilities and not compatible. Most of the messages aren't even actual sentences but rather eHarmony generated auto questions.

This is from a customer who used Eharmony close to 10 years ago, then returned four years ago and has used it the past 12 months. At one time, I loved this site. It helped me to meet someone who has remained a special part of my life, and I literally can't imagine my life without this dear friend in it. I was a real believer. Then I returned to using Eharmony one year ago and was appalled. The site is rampant with fraudulent, scammer profiles. Matches would be pulled constantly with emails sent advising that it was deemed a suspicious or fraudulent profile.

I had a paid membership on this site for two months, from approximately February 15, 2019 to April 15, 2019. I did not renew thereafter but my profile was still active. Today they closed my account for unknown reasons and sent emails to everyone I ever interacted with that I am some kind of scammer. Well, I soon found out the reason, it seems that a woman I went out once seven weeks ago fabricated some kind of story about me because I did not call her back. I know because she wrote me to gloat about it. I could care less that they closed my account, it is a terrible site with few matches less than three or four hours away, but impugning my character to others with no factual basis is too much. These people are the worst.

So I signed up for a single month and decided I did not like the platform and would not be renewing. Six months later to the day, I was charged $34.99. My first thought was that someone is using my card. How could this be? I contacted customer service which is a true misnomer, there's no "service" anywhere with this department. They take a long time to get back to you and don't fully address your questions so it takes over a week to get any real answers. Apparently, everyone who signs up, regardless for how long is put on auto renewal. eHarmony says this is to "ensure continuous service". They provided me with a link to their ten page Terms of Service stating that "all customers agree to this policy", essentially saying that I should have seen the tiny snippet buried in ten pages of legalese that says unless I disable automatic billing, I will be billed again and it's pretty much tough **.

I have been using eHarmony over a month now and have had only 2 matches that I've liked and neither moved past the initial chatting stage. All of my matches were either not someone I'd consider dating or they were super religious (which I am not). If you consider yourself very traditional and very Christian, this is the site for you. If you are not conservative/religious, stay away. You can't even browse matches other than the 3-8 they give you a day, so tough luck there. The worst thing for me is when I tried to cancel and because I signed up for a monthly subscription, they wouldn't cancel until my subscription expires. This is really, slimy!!! I ended up canceling my credit card. If you do use them, use a gift card or something like that to sign up. I've had much, much better luck on free sites.

After a painful divorce, I decided to put myself back out there after it had been a while. After an intense questionnaire, I was only matched with 2 people. Really? After that long quiz and a pricey membership, that’s all? I even live near a highly populated metro area. I talked to 1 guy for about a month. Any time I mentioned us meeting up he kind of dodged the question. I started to wonder if this guy was legit, married or something. Somehow he let it slip that he knew my full name and everything about me. How? He admitted he hacked into my account! He said he works with security fraud and did it to make sure I was a real person and not a fake profile because he had been catfished before. That’s still not okay!

I spoke to a friend that used eHarmony several years used eHarmony (BTW, she did not someone from EH), so she said, "Save about an hour or so for the questions that eHarmony will ask!" So last week I did just that... then I register, start the questions excited about the possibility of finding as one of their founders says... "REAL"... BTW, what a joke... I pressed onward with the general profile Q&A, entered several REAL up to date pictures, REAL email, etc. and then the following additional BIG RED FLAGS started to occur...

Well, I had a very hopeful heart that eHarmony was going to aid me in finding someone to share the remaining of my life with. I had heard a lot of positive stories about people finding their love partner on eHarmony and since it was a paid site I thought it would be even better to find someone who wanted to make a effort to find happiness and love again. Boy, was I dead wrong. What I mean is with the expectation of two decent guys all of the others were out for one thing to have sex. I stated in my profile on the site that I was looking for someone to have a long meaningful relationship with and was not looking for a one night stand. I thought stupid me that people looked at your profile with some of the same feeling as me.

Don't waste your money on this service. It provides no added value over free dating apps. There are lots of "free" user profiles who don't have access to communicate but are sent out as matches regularly. Unless you live in a major city such as NYC there likely won't be sufficient active matches to connect with.

Being one of the most expensive online dating sites it is frustrating to pay the money and then be matched with people who are trying for free and can’t actually communicate. And these people taking advantage of the free trial? Numerous scammers! A network of scammers from Nigeria and Turkey target woman on this site (and I’m sure others) to get money. I unfortunately was targeted numerous times.

I read these reviews and I am here to say I have had a very positive experience. After 3 months of sifting and going on dates I found my perfect match. We have been together for 2 years and we are 3 hours away. "Imagine that”. I have never felt so happy in my life. He was definitely made for me. I have tried a million other dating sites and got nothing but junk and a lot of catfishers so this was a big relief to finally find the man of my dreams on eHarmony. We are planning our big day soon and getting ready for our transition. I would recommend just sticking with it and God will send you what's for you.

Eharmony puts people on their sites without knowledge that most of them are catfishers, the people that I spoke with either never responded or they were not real profiles. Very discouraging and no one in authority to speak to AT ALL! I asked for a refund and since it was past 3 days they would not give it, how would anyone know that it was a waste in 3 days. HOW can you possibly sleep at night knowing that people are being taken advantage of. The people that I reported WERE ALL TAKEN down, by you. I knew it and you didn't I again ask for a refund. This was a terrible experience and once that has turned me off from ONLINE dating forever. Please reconsider you have totally taken advantage of me and I am sure for other woman who don't know to report people.

Signed up because a trusted friend recommended eHarmony. I live in a city with 10 million people, yet I'd only get paired up with guys who lived 5 hours away or more - some of them 10 hours away! How are you supposed to date someone who lives so far away you'd have to drive 10-20 hours for a date?!? And, even if they had lived closer, there was not a single one who even caught my interest. (Tried Match, went on many fun and interesting dates.)

I used eHarmony several years ago and had such a positive experience. So when I decided to try online dating again, I definitely wanted to use eHarmony again. It was bad from the get go but I wanted to give it a fair chance so I used eHarmony for a couple of weeks. I finally got one match that I actually decided to share my number with and it was very obvious it was not the person and was extremely scary. I was definitely dome and was fine to cancel and pay for the three months already paid for about two weeks of "service " but they won't stop charging me.

I keep receiving emails deposited to my spam monitor telling me that I have matches and I never registered for this site. I have emailed them twice for them to remove from their email list and they have not done so as of yet.

I thought that E-Harmony would be a good place for online dating as you have to pay money to be on it - so less chance of BS or hookups (like Tinder, Bumble, POF). What a joke. Barely any matches, so I was asked to broaden my search perimeters. Then I started getting flooded with bizarre matches from all over the world. When I would click on their profile, I discovered they hadn't even filled out the profile - yet we seemed to be "100% compatible". Then there was the fact that in a two week span I had over FIVE termination notices for some of my matches... and I reported one as it was CLEARLY fraudulent. One guy even sent me ** images after telling me that he was just getting ready to spend the day with his family (since family meant so much to him). What a joke!!

I found a Groupon for a 3-month membership to eHarmony. It was a great price, so I gambled and went for it. When I signed up they asked for a credit card (first red flag) even though the 3 months was already paid for. I went ahead and entered a credit card I rarely use, then set a notification in my calendar to cancel membership before the 90 days were up. I won't get too much into the quality of the matches, but suffice it to say I wasn't impressed. I date quite a bit, but found no one of interest. No biggie, I'll just cancel, right? NOPE. I tried to cancel (actually only one month in to my ALREADY paid 3 months) and they said I couldn't, that I was committed to paying for six months. When did SIX months enter the equation?? I contacted customer support and they said the Groupon was for a discounted first 3 months of a 6 month contract. Wtf are you talking about? NOWHERE did it say anything about 6 months.

I was first directed to eHarmony from a website that listed "free dating apps". While you can make a profile, you can not view other members photos unless you pay. That alone might not be too bad for some, but then, you also can not message people unless you pay! So, the bare minimum you can sign up for is 3 months, and in that time I only ever had 1 conversation and about every 2nd profile I was presented was one no longer in use! Please hold onto your money, these guys don't deserve it. Attached are also screenshots of some of my matches (with informations omitted to keep identity), 1 shows I had been matched with the same profile twice (not only time this occurred), the other that we have "100% compatibility" in religious views, yet I am agnostic.

eHarmony has subscriptions but you cannot even try it out. The shortest subscription is 6 months. If you do not like it you cannot get your money back. You are stuck. The matches and people are not better quality than free apps. I understand men on free apps get a lot of fake profiles but if you get good at avoiding them then paying for online dating really is pointless. Dating is expensive enough. Anyway, when a service won't allow you to be refunded in my opinion they are thieves. I am ready to be done after less than a month but I am stuck for 5 months paying a lot of money for nothing. DO NOT BOTHER with this website!

The existence of eHarmony is a conundrum. Since their advertisements were proven misleading and false, and their algorithm junk science, what is the point of paying for a service of which there is no proof actually works? You don't even need to answer their questionnaire anymore or go through their ‘system’ of responses to interact with people on the website. And then you pay money to allow a company which has been under fire for making misleading claims to choose who you get to send messages to? None of it makes sense from a customer perspective. You’re definitely better off going elsewhere with your money.

In the first month it's ok because there are a few matches that look ok and will talk to you but that runs out rapidly. I took a 6 month plan with 3 $50 payments. You can get rejected a lot cheaper on other websites. There is nothing special about this website to be worth 3 time the expense.

Unfortunately, there seem to be a lot of fake profiles. Plus, Customer care is almost non-existent: it is impossible to contact them directly but the range of FAQs is limited. It feels like my experience on this website was a waste of money and time.

I signed up for a 3 month contract and was charged 176.00. Before the 3 months was up I choose not to renew but EH charged me again. I called customer service but they would not issue a refund so I am out another $176.00. I set the match parameters within 100 miles and they sent me matches from across the country and even Canada. When I called customer service they were of no help and honestly they do not care if you leave. They are all about your money and cannot deliver what they promise. Never again will I use EH.

This is the worst company ever. You call in for customer service and they cannot provide that. Cody ** in customer said he is the only guy that could help me saying he was the CEO. This company matches you with people who you would never date. I’m pretty sure the CEO doesn’t work in customer service. I would hope he would never treat anyone the way this Cody guy treated me. False advertisement.

I was a member for quite a while until I could not access my profile. I contacted their Customer Non Service (Thanks Clark **!) Dept and was given the runaround. They could not solve my access problem and kept telling me it was working fine. They then told me to change browsers, delete cookies, change emails, etc. Being that eHarmony was the only site giving me trouble, out of dozens that I access, changing browsers just because of them was a ridiculous idea. I did try a couple of others with the same results. I finally had enough and cancelled my membership with one of their online C(N)SRs. As I said before, it's a great concept and I met some very nice women on the site. Just don't get involved with their pathetic Customer (Non) Service Dept!

After I complained about eHarmony thru bbb.org because their unfair treatment to me, they told me to upload more photos and redo my profiles to get more matches and I tried my best to make my profiles better but then they gave me all dead and fake profiles created by themselves. I joined this club for more than 2 years but I most of matches gave no response and some of my matches gave me temporary response and when I asked for their WhatsApp phone no. they stopped replying to me because I think eHarmony don't have more phone numbers to give out as fake WhatsApp numbers with permanent fake WhatsApp profile photos.

Don't waste your time or money! I've read the reviews and based on my own experience, all are true. All my matches were WAY out of my radius preference. Tried another site and found a lot of matches that live close to where I'm located. No, eHamony, I do not wish to change my distance preference!!! Step up and find more matches that fit MY preferences! Thank you for nothing and have a great day~ 03/2019.

I subscribed for 3 months & I closed my account after one month. I received multiple messages from fake profiles with the same message. They all say they are taken but have a friend who saw my profile who wants to communicate with me outside of eHarmony through my personal email. I closed my account & requested a refund which was denied & I get to pay for 2 more months. Be sure to turn off the auto renew feature.

Signed up for a year outright, matches were horrible and very sporadic. I pretty much forgot about my account until all the sudden they hit up my credit card for another 3 months worth of charges. SURPRISE! They will auto renew on you with ZERO warning or reminders. I immediately canceled my account, but they REFUSE to refund the money stating that it's "against policy." It had literally been 2 days since the charge had gone through. They act like they are doing you a favor by canceling your account for you, but they're going to keep your money leaving you with a charge and no access to the service you were just charged for! They hide behind the fine print of some BS policy to steal from their customers! I HATE a thief! They are a COMPLETE TRASH OF A COMPANY! RUN, keep your $$$ far far away from these crooks.

I signed up for 6 months as I have a friend who met her husband on this site. I had absolutely NO communication with anyone in the first 6 months. I basically forgot about my account because it was a snoozefest...until my credit card got charged for another 6 months! I take full responsibility for that because I did not cancel in time. OK, so I give it another try. I've been on 1 date in almost a year. The guy said he was a good Christian, family man, etc. Turns out he cruises Kinky Websites for dates and attends Kinky parties. Um...yeah, that is NOT what I am looking for! So, I recently started up a conversation with a somewhat normal guy. We've been chatting fine. Until recently. My messages are not getting to him but I am getting messages from him. So frustrating! I sent a message to the HELP desk. We shall see if they get back to me. DON'T WASTE YOUR $$$!!!

I wish I would have read these reviews before I decided to give eHarmony another chance. I knew it was a mistake when I tried to cancel within the 3 day waiting period and I was not given a refund. Now I am on the hook for 3 months. I set my preference for distance as within 30 miles and very important. Wasn't aware Florida was within 30 miles of Glenview, IL. When I questioned this it was suggested I email the match and see if they were willing to travel. Really. I have gotten no response whatsoever and I consider myself an above average match. Totally discouraged, I even was stupid enough to pay $14.95 for a 24 hour spotlight. What a joke. There is no way of knowing whether you were spotlighted or not. I am beginning to wonder whether my profile is being shown at all. Do yourself a favor and save your money. Read the other reviews, they don't lie. Terribly disappointed.

I stopped deleting Match Termination Notification emails a few months ago. There's over 100 of them since perhaps last September... Recently I started actively using the site more, intentionally messaging people who are shown as ACTIVE users, visitors to my profile etc. Like clockwork within 2 or 3 messages their profile is terminated. I sent two emails to eHarmony asking why this was happening so frequently. I received some flagrantly ridiculous boilerplate about actively looking out for my well being by terminating blah blah blah.

5 Years - Not 1 Date. Amazing one can waste so much time in hopes of meeting just one real person but, if that is your goal, step aside. I am an attractive, single, successful, debt free home owner, a successful company. I spent hours, days and months of time trying all different detailed ways of presenting a pleasant profile, 11 pictures, 3 of which were taken professionally. Like carrot being dangled in front of the rabbit to keep him running, what a dead end of fake profiles, and wasted time. Definitely overrated!!!

Customer Service follow up and billing policies. If you have a issue, 36 hours is not a prompt reply. Know your expiry date, as no notice of renewal will be sent. Cancel it immediately after, their no refund option is enforced. Plus they cancel your profile immediately, even though it is paid. Would not recommend this service to anyone.

Sketchy website. The Help section claims that you can get a full refund within three business days, but this is not true. There is no option to get your subscription cancelled and refunded. Avoid, or only test it for a month at most. Really not any better than any of the other trashy dating sites.

eHarmony is a sick evil greedy Satan worshiping disgusting so called company. The violent aggressive greed of it all... Stick with Tinder or POF at least they want pillage your bank account. And don't bother to try and cancel they will lead you on to believe it is and then aggressively pillage your account... They always need moreee...

So I spend a month on eHarmony (they make your purchase 3 months) and there were a few issues I ran into. my matches were significantly older than me even after changing my preferences. I did email some of my matches (the ones closer to my age and who were somewhat attractive) with no response back from them. I received "smiles" from people and when I replied with WORDS I wouldn't get replies back. Now I know I’m attractive so it’s not like I’m fishing with no bait. I went one one date from here and the guy had lied about a couple of big things on his profile on here.

All the reviews posted here are absolutely true to my own experience. This people sucks, big liars and someone should start a lawsuit against eHarmony. I decided to take a 7 days free trial on Match.com and within the first 3 days I had dates scheduled. I wish I had checked this site of reviews before I signed for 3 months with eHarmony. Extremely disappointed.

I signed up and immediately began receiving “smiles” from other users from other states outside of my own state and outside of my location preferences. Then the next day I would receive an email stating the person's account has been removed but eHarmony was not allowed to describe why they were removed. The bigger point is my time and money is wasted by scammers and eHarmony obviously does not do anything about vetting people coming on the site.

eHarmony canceled my account out of nowhere. They said it was because they caught someone phishing and closed MY account for security reasons. When I tried to reopen an account, I could not. When I asked for a refund, they sent a new email saying I violated one of their policies but they cannot tell me any specifics... eHarmony is a rip-off. Any company with this kind of policy in place should be investigated. I am reporting them to the BBB.

First off; the website is pretty intuitive and pleasing to look at but that's where the good stuff stops. The bad: Most "matches" you're given are from free accounts or are so inactive that you'll never get a response if you are interested. My experience has been pretty bad as far as matches go. I opened up my search criteria to TWO entire states worth of people... Very few actual requirements; no smoking and be between 27 and 42... I am 37 so kinda in the middle area there. I even opened up the age category to higher end as well.

First of all I have reported this experience to the Better Business Bureau!!! I called eHarmony 3 times to say "I want more educationally available and more financially secure men". One woman says "no problem I will change your match criteria". They kept sending me men of "high school" caliber constantly. I called them back 2 more times and the girls said "Oh it doesn't matter what you say about education or income in your profile...we'll match you on race, age and location". That is false advertising. Lies Lies and more Lies. A terrible untruthful site.

So I joined eHarmony paying $59 a month!!! Lame service, lame choices. So I go to cancel after a month or two and I get a note from Customer Service saying that I signed up for a six month package and I still have several payments left to pay even though I am no longer accessing their service! BEWARE!!! What a scam. Save yourself the trouble and use a different service that will refund your money if you aren't satisfied. So disappointed in this company that advertises on national commercial outlets all the time. F- rating. If I could give 0 stars I would but it wouldn't let me.

Having spent a lot on an annual membership, I have been very disappointed with the complete lack of any suitable partners. The men I have been sent are the antithesis of what I outlined as being important in my profile. I am 8 months in and NOT ONE person has met my matching criteria. I live in Canada and most of the "matches" (maybe two a week) are from the US. Maybe it works in the US but not here in Canada unless you are from an area with a high population.

Decided that maybe love was just a click away, and I’m looking for long term so decided to give eHarmony a try. I have been on it before with zero success, but I have little to lose. Paid for a three month membership. They send you matches every day, and many of them are terrible. The few that are decent, the guy messages, sends likes, and never gets a response. I’m sure they just keep all the people that had profiles in the system. I must have sent 200 messages and only ever received a few messages back. Save the heartache and just blow any money that you would on a subscription at the bar.

eHarmony is a crappy website that makes very convincing commercials for you to spend $59.99 for 3 months (that’s the “special”, whatever. It’s still a lot of money when others are free.). You spend money in hopes of it giving you better matches but it’s a bunch of **. They never contacted me back when I requested a refund a week after constantly getting matches who mostly lived in a completely different city. I live in a city with 2.3 million people. And I think there’s a glitch when I get matches. Every guy is 5’6”. I’m 5’8”. Usually not a problem but every single one is 5’6”. So I’m not compatible with taller guys? Stupid. Get your ** together eHarmony.

Like others, I paid over $300 for 6 months of their service. They make big claims about their matching algorithm. I am a ** woman uninterested in dating ** men. When I selected all races but my own they had a pop up letting me know I'd made a mistake. That should have been my first warning sign. After selecting all races but ** ALL of my matches for the first month were all **. After changing my preference setting to MUST HAVE instead of would prefer now I get fewer ** men but they are still in there. My next problem is that my profile has had 4 visitors in a month!!! 4! They are not trying to help. They just want your money.

I joined eHarmony recently, hoping that this expensive online matching service would provide a better experience and better results than its competitors. What I found was the opposite. The service is supposed to divvy out compatible matches at a rate of ten per day. It did provide a list of ten potential matches for a few days, but none of them satisfied my criteria, and the list soon dwindled to one or two matches per day that increasingly failed to match my criteria. For example, despite my requirement that potential matches live within 50 miles of me, the one or two matches that eHarmony would send me on any given day were often located in different states entirely. When I expressed my concern, the customer service department sent a scripted response bragging about eHarmony's superior compatibility algorithm, which was nonsense.

I rejoin eHarmony in December 2018, and I still have not gotten any compatible matches that I would want to meet. All of the matches that I was given by eHarmony was from a different states, and older than the age I wanted in my profile. In my account, there are over 1,000+ matches according to eHarmony and most of them are from a different cultural group, and most of them are from the 1st time I joined eHarmony due to the match date of 2014. eHarmony claim they match a person every 15 minutes - that is totally untrue and misleading. I even contacted some matches that I thought that maybe it could be something there; I still have not heard from any of the “eHarmony compatible” matches and cannot tell if they are paying matches or free accounts.

Let me start by saying that the clientele of eHarmony leaves much to be desired. Not that everything should be based on physical attractiveness (we can't help how we are born) but it leaves much to be desired. I'm above average in looks and way above average in brains and the matches were so off, it became a joke. I have my masters and I'm being matched with school custodians? My membership expired 12/28. I didn't renew. I emailed once, twice and chatted to please stop sending me "matches" and they have not stopped. It's annoying and disruptive at this point. No one seems to respond, which makes matters worse. If you are looking to meet someone, try a mobile app based platform such as Match.com or Bumble.com

Same as other people here. I was also scammed by eHarmony. After paying they closed my account for "unspecified reason". There is no harmony at scamHarmony. People ask why they're allowed to keep going. Because they have money (our money) and they pay off politicians. That's why. Stay away from this scam outfit.

I have been on eHarmony for more than a year and more than 90% of the girls I send questions or messages to, don't even look at my profile; which means the majority of the girls are ghosts, who once were on eHarmony and they left, but eHarmony keeps their profiles so that the cash keeps rolling in for them. That's a great business model for them, but terrible for us the customers. eHarmony is a giant scam, stay away! Do not give them a single penny!

I have been on eHarmony for 5 months now as I signed up for the 6 month plan... It seems everyone I'm matched with that I take an interest in turns out to be fake and they are terminated from my account... I haven't found a single match that seems to be real. All I can say is don't waste your money as this seems to be one big scam.

The "hide this match" feature doesn't work. The "guy" or AI on chat asked which ones it wasn't working on. I said too many to list. He comes back with "Alright!"...then terminated the chat. Sounds like he got pissed off & hung up. Then I called customer service. Gal was rude, argumentative, didn't listen & didn't know if the guy on chat was human or AI. When I asked for her name she refused to give it & said she told me her name at the beginning of the call. When someone won't provide their name they know they've screwed up and fear for their job. Not giving name when asked just makes things worse. I asked for her supervisor 5-6 times before she claimed to put me on hold to connect with that person. This was about 4:40 pm PT, they close at 5. You can guess what happened next. That's right, 5 comes & phone cuts off. Terrible. They wouldn't want this done to them.

I joined eHarmony and paid for a full year. My year is up and of the men who were matched to me 100% had their account "terminated" by eHarmony for safety reasons. Yes, you read that right, seriously, 100% were con men. Thankfully, I was not taken in by any of them and eHarmony was very proactive to protect me since some of them were "terminated" within 24 hours of opening communication with me. Very sad but certainly not eHarmony's fault that there are so many criminals out there trying to scam folks out of their hard earned money not to mention causing emotional distress and pain.

Been on eHarmony for the last 6 months and can honestly say I have not had one single match that I had any interest in. Match is too far, no common interest, no photo, no attraction, etc. I’m a middle aged man who is very active, i.e., hiking, running, etc, and state that very clearly in my profile. I get matched with women who look like they couldn’t climb 3 flights of stairs. Really?! I’m done with eHarmony. Whatever “algorithm” they use to “match” is worthless.

I tried it for a month; was matched with 230 people of whom 90% lived in the suburbs 10 or more miles. I live in Chicago, you would think there would be SOME men from the city area. Most had significantly different interests and values than I have. The matches would say 100% but reading their profiles I would realize they were conservative/right wing and religious. I have no idea what algorithm they use, but we would be better off if they used chickens to pick names out of a hat to match.

I tried it two or three times on free trials just checking out how it worked. The third time I decided the special was good so I signed up for a year. After a few months, they told me there were no matches for me and closed my account but refused to refund the remainder of my payment. They closed my account the day after sending me a whole set of new matches plus new people sign up all the time. It made no sense. What a scam!

I tried eHarmony for several months and did not find matches. The last time I was shown a 100% match I became really upset with eHarmony. The man was exactly the opposite of me. He liked many things which I did not. I wrote eHarmony customer service many emails to try to remedy this. At first they said that it was probably FlexMatching because they had no other matches for me. They suggested that I go to settings and change my categories to very important so that I would not receive FlexMatches. When I attempted to do this, I found that the categories in which we differed were not listed under settings. I contacted eHarmony again and they told me that the man in question was shown to me because we were both considered monogamous and altruistic. Although, these are admirable traits, they alone do not make for a good relationship. He was definitely not a 100% match.

I spent a total of $36 to use the eHarmony dating site for six months. It has been a complete waste of money in my experience; I wish I had given the money away to some homeless person instead. First and foremost, the site has little, if any activity. Often, I am shown pictures of women who have "moved on." Those that remain are few and far between. Also, one must keep a sharp eye out for scammers. One woman who looked very attractive claimed to be 60, but in her profile clarified that she was actually 40 but couldn't alter her age on her profile. She contacted me, was too overtly sexual for my taste and wanted to communicate offline. Based upon what I've, this is often a set-up for a scam...

I signed at beginning of November 2018. I set my profiles as I preferred. When I contacted support because I was not getting any matches they advised me that I needed to change my preferences to be more open. I followed your advice going against what I was actually looking for in a person. I have had few responses but nothing but people over 2 to 3 hours away from my hometown. I’m not looking for a long-distance relationship. I’m looking for a relationship that is closer to my home so that maybe it will really turn into something meaningful. I contacted eHarmony and again I was chat. I was told to set my profile settings differently than what I would prefer. I feel as though eHarmony is fraudulent and their advertisement and is misleading to their customers. I have canceled my membership and I am very disappointed with their service. I think eHarmony is a scam.

My account was set to NOT auto-renew and billed anyway. This service had modified my settings and performed an unauthorized withdraw on my bank account. I used this service for a few months and found success elsewhere. My account was deleted. Personal info deleted.

The majority of profiles they "match" you with are people who have not been on the site in forever. It would be nice if they would bring back the "Last online" feature as otherwise you could be writing to someone who has been in a relationship for the last year. Awful experience.

This my first time dating online and never again. One response was from a suspicious match that was immediately asking for my phone number, finally give him my phone number and after a couple hours I was getting phone calls from Romania, really? His profile says he was from New York. I noticed that their staff removed the match from the system for undisclosed reasons, soon thereafter. I do not wish to share my information with any more of their users. I asked to have my account wiped and a refund returned. I was given the runaround by both a call rep (Beth) and a supervisor and on top of that they want to charge me the balance.

eHarmony automatically billed me because I was set up to "auto-renew" but NEVER sent a reminder, NOR a confirmation that I was charged, therefore I did not know about the charge in time to request a refund and cancel within their "3 day cancellation period". Their matches were TERRIBLE. They kept sending me 99% compatible matches but they were not even close to my type (I'm 36, educated, have a career, and active). My 'matches' were usually out of my age range by more than 10 years older or younger than me. They were also usually over 100 miles away! Completely misleading and a waste of your time, energy and money!

I joined eHarmony recently. November 2018. I paid 3 months at 40% off but the site: won't respond to my emails. My profile isn’t getting any person looking at it. Nobody talks to me and the few who has interacted only did like a short while. It feels like I’m sitting on a dead account as I’m not hearing from a soul. I’ve been on 4 other nonpaid sites with constant activity and men spoke to me Plenty. I’m very confused and feel duped. They don’t let you select your compatible matches. It is super to be matched with people 3-4-5 states away from you and Canada. I said 60 miles and upped it to 120 and I’m still getting Nebraska, Tennessee, Texas. I’m from Illinois and even the Illinois are far far away. Huge regret. I was told the site would better match you. Yes- it does but why am I driving to a faraway location when it’s not likely worth my travel. It’s any wonder I’m not hearing from anyone? It feels like a scam. Save your $$.

Do NOT sign up for auto renewal. I closed my eHarmony account four years ago and THEY’RE STILL CHARGING ME. Will not close my account by phone. And since I haven’t used the account in years, I don’t know the email address I used since I made that email address solely for use with my eHarmony account. And so I can’t close the account by phone not by email. A nightmare! California has won a class action lawsuit against eHarmony. I’ll be looking to do same from Illinois.

I had an eHaronmy account about a year ago. I canceled it and ask them to remove my profile. A relationship I had started fell through because the woman I was seeing thought I was still trolling for dates because my profile still appeared to be active. I reactivated the account and found they had left my profile active all that time, making mine a "ghost" account. There were scores of "matches" during that time. The women must have thought I was a snob for not replying to them. This appears to be how eHarmony inflates the number of accounts presented to users. Unwitting users like me are turned into shills in eHarmomy's fraudulent user-inflation scam.

I didn't even have the account for 24 hours and they canceled my account without notice. They did not want to give specific reasons. They also won't give me my money back. Makes no sense. I just lost $140.

RESPOND eHarmony. RESPOND eHarmony. RESPOND eHarmony. It seems impossible to unsubscribe. They are intent on you giving up, which I ended up doing several times. That is abusing the situation. I have sent e-mails, now my account details don't work anymore, I have asked a new password to be sent and no response. And I still get those tricking emails, but hey unsubscribing from those actually worked!

Paid for a year which was stupid on my part. The matches I am getting are atrocious and there is no response from anyone. Initially I tried to initiate communication and there was zero response. I am on other paid dating sites (as well as free ones) and get communication initiated all day long. Contacted them to express my satisfaction and their response was that my fully completed profile with a full array of photos should have less selfies. Lol. I have a range of photos and as I said get response all day long on other sites. They indicated they had a satisfaction guarantee and I asked for the details and they said they would give me more time on the site. They should be ashamed of themselves. Such a disappointing scam.

I did not feel safe using their service. I received only 2 responses in the first 12 days. One response was from a suspicious match that was immediately asking for my phone number. Noticing the poor spelling and syntax, I declined the request. I noticed that their staff removed the match from the system for undisclosed reasons, soon thereafter. I do not wish to share my information with any more of their users. I asked to have my account wiped and a refund returned. I was given the run around by both a call rep (Beth) and a supervisor (Chad). The 3 day refund period is a joke. I made the mistake of purchasing a year subscription. They refused to offer a refund of any kind, not even partial. This is not professional. And it is certainly not good customer service expectations. Please do not use this service. They are only interested in getting your money.

People please don’t waste your money. It’s not worth it. I had it for 5 days when I kept getting lots of fake profiles and the only ones that were real it was a whole bunch of perverts. I had to block like 10 people. I honestly decided to pay because I thought it would be different but honestly I’ll stick with the free apps. Now I’m stuck paying for something I’m never going to use. If I could I would give them a negative 10.

Account closed twice for bogus reasons by eHarmony, back to back, and I have not been able to use the website more than a days over the past 3 months. What a complete inconvenience and waste of my time. Here are the details: Twice, within a month or two, eHarmony shut my account down supposedly due to being hacked by a non-member. On the first occasion, approximately August 2018, I tried logging on and couldn't. There was a blue icon that said "RE-OPEN MY ACCOUNT", and I clicked on it and by god it turned from blue to green. And not only that, it would just stay green and the screen would freeze. It would not let me take further steps to re-open my account.

My account was hacked. It was taken over by a hacker who probably used a rainbow table to match my password hash. I was not notified by email that an account change was pending my email verification, it just happened. This is the weakest and worst user security policy I have EVER heard of. They do not work on Sundays so this hacker ran amok for 24 hours with me having to try and mitigate damage by messaging all my matches. Finally I got ahold of chat this morning and they could not help. Then at 2:30 I receive an email saying they had closed my account. Nothing they can do. Scorched earth for my account. So long eHarmony. This is the final straw. First you change your format and become just another expensive Tinder, and now this.

I signed up with eHarmony on around September 2018 and it has been a month and my experience with them is horrible. I get fake profiles matches sent to me indicated that they are interested in me, but when I replied, I get no respond. I had only one man communicated with me, but I doubt if he is real since he has only one picture on his profile. The rest of the matches are just ghosts. I guess I will be stuck with a contract for a few months since they wouldn’t refund to me. As they said eHarmony will continue to withdraw my money whether or not I’ll be still using the site.

Eharmony is horrible. I thought that if I joined a paid dating site, it will be better than the free ones. Man, was I wrong! The people on this site weren’t members so they couldn’t respond to messages. I got no matches, and the ones that I didn’t match were not my type. I got a multi payment subscription and I contacted customer care to cancel. But since it was a multi payment subscription I wasn’t able to. They were still going to charge me even though I wasn’t using the service anymore. Just like any other subscription, I should be able to cancel if I’m not using it anymore, right? Wrong! Not with them. This site is a total joke. Stay away!

I joined so I can find quality Polish men. Because I am Polish and proud. I love my ethnicity and I want to marry the same kind. You can't even search for someone that is Polish. It's either **... Indian... **. What about like our nationality??? That's so important to me and eHarmony failed. For what it's worth, I will be deleting my account.

In general, every online dating site scams consumers and eHarmony is no exception. Join for free? Sure, except you can't really do anything. But eHarmony and the rest do that to pad their user base. Read the other reviews and you will see a common complaint is that people don't respond. Why, because they are not paid subscribers or their profiles are old and outdated and these folks are no longer looking. What about eHarmony's revolutionary "matching" system. Pure crap! I have been matched with people whose values and beliefs are way off. Think Trump supporter vs. Progressive values. It seems impossible to meet people the old way, in real life, but sites like eHarmony gives people false hope. This simply is garbage the way they run their company. P.S.: Do not leave any negative feedback on eHarmony's Facebook page: you will be blocked.

I joined eHarmony for three months. I answered, I believe, 1,000 questions, their max, which took a great deal of time; I hoped I would be presented with matches that would truly correspond with my beliefs and interests. In my opening statement (profile) I stated that I have been a vegetarian for 40 years. Why did I then receive many suggestions of matches to men who chose in their profile picture to display the huge fish they caught, at some time? I had another suggestion for a man whose profile picture showed him hunting. What?

I hadn’t been active on the site because of a family trauma. When I went to become active again I discovered that I had been locked out the whole time even though they were still charging me monthly. I have no hope of getting any kind of credit for this after reading the reviews here. I just hope my experience can save someone else. Be sure to cancel right away after whatever free period if you are not entirely satisfied. They will not give refunds. And sadly their money-grubbing attitude means you are unlikely to get many matches. And frankly, I’d be worried about only meeting scammers or dupes at this point. By the way, when I was active I did have a scammer try to learn things like my mother’s maiden name and such. I confess it took me a bit to realize that someone claiming to be an Englishman was using a kind of usage and grammar that indicated that English was not his (or her?!?) first language. Be careful about what you share.

eHarmony has often been touted as one of the best sites out there to possibly meet and marry your future spouse. The testimonials they give are endless. However, this review is not about that. In 2010 I started using their services. By 2012, I had gone on a few dates but they were small and roughly about 2 a year. Wanting to try something different, I asked eHarmony to permanently delete my account. They talked me into spending less money per month and said "things take time." By late 2012, I had permanently deleted my account as I felt I was wasting time and money.

I have been a paid member of eHarmony since the beginning of November 2017 -- a one-year subscription. Every day I write to the interesting profile and "What If" profiles that interest me (3 to 6 daily). In this entire time, not one "real" person has written back, every message has been from a scammer. I joined eHarmony because in 2008, I found a partner through the website however she moved abroad and ended our relationship - sadly. In those days, the system worked because only serious people were using it because eHarmony implemented a three-step process of questions before open communication, so anyone who worked through that with you had 1) learned something about you, and 2) invested some time in getting to know a little about you --- in other words, they were serious about finding a date.

I joined to meet people around my age (58). I completed the lengthy profile and loaded the recommended number of photos. 100% profile completion. The first couple of days I received a few matches and then apparently I went through them all. I called and was told my preferences were too restrictive. I explained I did not want to open the restrictions to receive matches I did not want. They explained it could minimize the number of matches I would get, but they did offer me an additional free month for my time which is why I gave a two star rating.

I joined eHarmony at the beginning of August. They advertise the compatibility test, up to 5 matches a day (so little so you can focus on just those matches), they tell you to be completely honest and to think about all your answers in order for you to receive the best matches for you. In the 1 month that I've been a member I've received a total of approx 8 matches. I got matches the first 2 days then 1 a week and now maybe 1 every 2 weeks if any at all! I told them I want a refund, I'm paying for a service that is not being provided.

An "Incognito" button appears below left. When the user looks a button pops up stating "YES I WANT IT" without notification of the $24.99 charge the consumer is about to immediately receive. Thus once activated eHarmony charges $24.99 to your credit card. No warning, no popup, no banner, no carrier pigeon, text, or email. Just a flat out deceptive charge. Eharmony fails to provide prior notice to consumers prior to the action and is engaging in deceptive business tactics. I have decided to retain legal counsel and file a Class Action on behalf of all eHarmony users who have been misled by the "INCOGNITO" button and the hidden charge.

I rejoined after a very long hiatus because of the deep discount they offered for only $9.95 a month. Beforehand I recall they required the 29-point "matching" preference that included age and location, but nowhere did I answer any 29 questions, including the age or location preference. Just a few pages asking about my Likes and Dislikes on a 1-5 point scale over meeting someone, dating someone, and my marriage objectives. And each login to check for messages the Age section defaulted to 35-65, not at all my range of 40-55. I messaged their customer service 3-times and received no response. I canceled my subscription immediately. Sorry, but nobody deals with crap customer service on an overpriced dating site, with too many better competitors out there.

I have been a loyal eHarmony customer for over 6 years. A couple years ago they gave me a stellar monthly auto renewal rate once I reached the age of 65. Recently, they said my account was "compromised", and they deleted my account, mail, and my matches. I had to create a new account from scratch with a new email, once approved, I was back up and running. Here's the kicker - they said my cheap rate was no longer available - and hit me with a price increase! I am standing by the fact that I believe they shut my account down just to hit me with the new rate! Unacceptable! They said my old rate was no longer available! Nice business strategy!

Like wandering around blindfolded in the dark trying to find someone. One match removed because he wasn’t up to their standards. Nobody responded to messages save a VERY well spoken truck driver whom I assumed was a fake profile and a couple of matches in other countries. So then I just sent smiley faces to everyone they suggested and so far the only response was ‘sorry you are too far away’. Which was true. Nobody contacted me AT ALL which one could surmise maybe I’m just not attractive, who knows, but really? I cancelled my 3 month membership after the first 2 weeks. From what I am reading, I hope I don’t have problems with that.

Okay first of all I believe I have been scammed out of a 6 month membership from eHarmony. Like many of the reviews before you're told that you will receive X number responses in your area and you never do. Like one of the reviews before I would send out the icebreakers and would never receive responses from local man. I tried to cancel my membership and was told that it has to run its course for those 6 months yes. And then out the blue I received an additional $14.95 charge for profile highlighting which I never approved.

I joined eHarmony a few months ago expecting at least a few local people around my area as I don't drive so didn't want them to be too far away. Anyway, they told me that there were quite a few in my area and I had a very good chance of having a meeting with a few nice people like myself. However, once I had joined up (for a year's membership) I only got a few and every time I sent a smile or replied I got nothing back at all. I emailed eHarmony asking them about not many people contacting me, and they just told me that I had to extend the distance to get more response even though I had said that I just want local people in my area. After two months I still haven't had one single person get back to me and just want a refund. But I've been told that I can't as I'm in a contract for a year. What a waste of money and I will never join this again. It's put me off dating forever!

I seriously think that eHarmony creates fake profiles in lieu of actual breathing respondents. Oh, I believe the pictures are real but taken off the WEB and then a profile and account attached to them. All of the specific questions that I made up were never responded to, BUT the computer generated questions that EHARMONY gives you to use as an option responds. I believe these are generated by a computer program and when you write your own the computer doesn't know how to respond so there is NO response. SCAM.

I joined eHarmony, it seemed safe, as their commercial says, people need to pay to be on the site, so it is safer. Not in my experience. Every single person (8 of them) that I responded to in a 2 week period was removed from the site. They don't say why, just that they did. I called and asked for a refund as I am not comfortable responding to anyone on the site. They gave me a story not to divulge personal information, blah, blah, blah. Hello! It is a dating site, and again according to the commercials, a place to go where people are looking for a committed relationship, and yet I am not supposed to divulge personal information. So I am out the money, but at least I didn't give out personal information to the deviants on the site.

When I signed up I only saw 15.99 a month, when I wanted to cancel within a month I was told I can't and I have to pay in advance more. It's such a scam. I was not clearly notified that I only have 3 business to cancel in order to get refunds or nowhere says I have to pay installments in advance for the whole year. I emailed them and they were not friendly over the phone or email, just told me that no they won't make an exception. It's not working at all, no messages, just waste of money and time. Amazon refunded me 100% after 6 months for my Prime Amazon fees! Why eHarmony is so bad and all the info is hidden until only when I realized it's not working at all. I can't believe such a "reputable" company would do such thing! I want my money back!!! And cancel it!!!

I can't believe this company. I am definitely thinking of suing them. I found someone and we began talking for a while and it seemed we were developing strong feelings for each other. Don't be fooled like me. His name was Robert but he had an accent, he said he was Italian and a Building Contractor in New York. His pictures are probably of someone else. He took time to get to know me and talk to me. It makes me sick and I feel extremely stupid I wanted to go see him in New York and always made an excuse so I stopped asking. Then my company send me out to New York for work and I told him and all of a sudden he is leaving to Dubai for a month. Unfortunately he scammed me of $400 dollars because Roaming was expensive in Dubai along with canceled plane tickets I stupidly booked.

I also signed up and spent a great deal of time creating a profile. I had 1 match only completely outside of my parameters in terms of distance and age. After reading the reviews on here I decided to close my account. Once I got to that page I magically now had 9 "new" matches waiting. This company is a scam. Don't waste your time or your money!!!

No local matches and the few that responded were somewhat mysterious in their candor! Tried to cancel after 2 weeks and was CONNED into paying for the full 6 months subscription!! I consider myself a fairly attractive guy, I do better flirting at different social events. It's a numbers game! eHarmony has nose-dived in quality ever since Neal retired from the company, what's left is a bunch of CON artists, and subscription mongers!!!

This site is awful. When you get matches, they are outside of the parameters you set. When you set parameters to very important, which I feel is acceptable since I don't want to date someone old enough to be my dad, you get nothing. The funny thing is, all this didn't start until I took off the auto renew feature. Now it has been almost 2 weeks and no matches at all, no visitors to my profile. Seems kind of scandalised to me.

I realized right away that eHarmony does not have enough people joining to be able to supply reasonable matches to their customers. They were all in different state and well over 50 (my age range was 36-46). I even changed the setting to very important and still received one match from another state. I sent an email within the cancellation period requesting they cancel my account, well they never responded so I sent a follow up email, never responded.

When I joined eHarmony, I did it sort of as a game, a way to meet some people, maybe have a little fun, but nothing serious, as I had just been abandoned after an 18 year relationship. But I spent the days required to fill out all the questions they ask to find your perfect match. The daily matches they sent were hundreds of miles away, and none of them listed a marital status, which makes me suspicious. I must have sent friendly messages to at least 50 guys in the two months I used the service. I think two replied back, with the exact same wording. They both said to my questions as to if there were real people on eHarmony, and if they had met someone yet. They both answered in the exact same words. "Yes, I have, Keep trying. Good Luck!" None of the other guys I wrote simple "Good morning. How is your day?" Or "How is the weather?" Or whatever, no one else replied.

I did not get many matches, maybe two in three weeks that were within the parameters I set. I used the service initially and was able to cancel within three days and get my money back. I decided to try again, and thought maybe I should leave it there longer; this decision was a HUGE mistake. When I tried to cancel my account I was told that I could not because they were planning to collect two more payments of $80 something dollars to pay my subscription out over the next year. I contacted customer service and was told that I should have read the fine print. I understand that I agreed to those, but good business is doing the right thing. Match.com does not do this to their customers.

Don’t waste your time or money. Months on the site with NO replies from anyone YOU have an interest in. The only messages or interest you’ll get is from Senior citizens that look like they can’t move out of the chairs they took their pictures in! Consumers affairs or the BBB should look into shutting eHarmony down...there are enough complaints to have a class action lawsuit!

I signed up for a 3-month trial through eHarmony. I spent hours answering their online questions as I gave every attempt to be completely honest and transparent. I set my match searches for men between ages 57-65; and my search range within 60 miles. None of these are unreasonable. However, every match I received (62 in the first 48 hours) were either 50-55 or 68+ - both of which were outside my search requests. When I contacted them to resolve the issue, they failed to send me any match until I sent a complaint - after which I was sent one single match, who was again age 70.

Nothing but a honeypot to collect personal information. Created an account, entered truthfully all the correct information. Went back and started to edit and add more information. Checked my email and 20min prior got a notice that they closed the account — but, with the account closed switched back to the site that was far eager to collect even more information. What hackers call a “honeypot” - Eharmony is doing this “legally”, hidden under mountains of “privacy, terms of service” all without giving a direct answer. DO NOT GIVE UP YOUR PERSONAL INFO TO THIS COMPANY. GDPR & Right to be forgotten -> EHARMONY.

This service is horrible. Two of the matches they had for me were removed by them for security reasons. The other matches are too old, too young and/or too far. I am completely dissatisfied with the service and asked for a refund for some of my money and they said No. Their only concern is getting your money. They could care less if you find a match. They even automatically renew your subscription for subsequent years. Total sham. You would be better standing on the curb with a sign to find a match.

I joined in December 2017 when eHarmony was running a special rate and received two months free. I deleted my profile and pictures and closed my account the beginning of June 2018. After 6 months on the website I had two dates with one gentleman who wanted to get way too friendly before allowing me time to get to know him. The other match wanted an exclusive passionate relationship with me after corresponding with two emails. This match was subsequently removed from the site and banned per the email I received last week. The other matches were either too old, too young, too far away or did not bother to respond. I am very disappointed and feel that I could have used the membership fee buy groceries and have had a better experience.

Do not use this service! The matches are anyone they can hook to pay their very expensive monthly fees. DO NOT sign up for more than a month, you won’t be able to cancel the account until eHarmony.com has drained every penny for your subscription. There is no “compatibility match”, just accounts with one or two pictures, or ghost accounts. Not worth the money they so gallantly ripped people off.

This site is so bad. I never met anyone. The ones I did send messages to never responded back. I use it for 30 days. Didn't speak with not one person. I deleted and canceled my account and actually saved the cancellation message because I did read the reviews before of how they will still be taking your money afterward. I canceled several months ago. I met my boyfriend on POF. We even live together now. This morning I check my account to pay a bill and out the blue I see they charge my card again. Out of nowhere. I haven't been on that site in months. Most definitely thieves and a ripoff. Now I have to do a fraud report at my bank just to get my money back. It's sad.

USELESS. First I think I'm at least a decent looking guy, I'm fit, athletic, dont have a beer gut, 5'10 in height, 172 pounds, I dress professionally in all my pics. I have also tried Match.com and Zoosk. Both are better than eHarmony but I wanted to try eHarmony because they claim to match you with the right person based on their questionnaire. BS. I wish I had read these reviews before I committed to the 3 month subscription. I only have a few days left till it runs out, and I hope they don't charge me anymore. I did turn off auto-renewal.

I have no problem with eHarmony itself - I used it for about 3 months. However, when I tried to cancel it turned into a nightmare. It was such a complicated process that I delayed for 9 months (and continued paying the $29.99/mo). When I finally called to cancel I was on the phone for 1 hour and 28 minutes not counting hold time at the beginning. I have NEVER experienced anything like it and I will NEVER use eHarmony again just because of the cancellation process.

This is the worse dating site I've experienced. I had an account & I had to call in to cancel & delete it but it never gets deleted. Then several months later I checked to see if there were any activities on my account that was canceled & I removed all the pics however when I logged in, all my pictures were still there & other people's pictures too. You can never delete your account. They do that so they can say they have all these people with accounts on their site but in fact over half are inactive & can't delete their account. They are a mafia!

This dating site is such a ripoff and not worth it at all. I never go on dating sites and thought this one would be better since they are so known and charge so much, but I was very wrong. Me and a co-worker went through the whole questionnaire and at the end it wouldn't let you go month-to-month, you were required to pay for 3 months at $180.00. She got out and said forget it. I stupidly did not. Few hours later, they offered her the same membership, but for 1/3 of the price. I e-mailed them about that and they refused to at least honor the price my co-worker was offered. This is a joke and really bad business practice. Even worse, every person I'm match with is old enough to be my dad or looks older than my dad. This has been such a complete waste of my time and money. I should have just went on the free sites. My friends all do and easily find good people without being screwed over.

I joined eHarmony over a year ago and paid for a year up front. During that entire time I only heard from three people and a few scammers that were removed. The matches were unsatisfactory and none of the men who were picked for me hardly at all answered any of the questions on their end of the profile. All the men want younger women or all the profiles seem fake. I was and am very unhappy with the site. I felt I had a reasonable profile and ok pictures.

I recently joined eHarmony and had one of the worst experiences of my life. I was matched with a member of the KKK who had previously been arrested for hate crimes. I'm a disabled woman so this was extra terrifying. I tried to cancel my account and request that I not have to pay the final two installments and was told I couldn't because it was not within the first three days. One would assume there would be an exception when someone's life is put at risk. I intend to pursue this.

I joined eHarmony as it was a suggestion from a friend who met her husband on the service. I joined and paid for the full 12 months I went through all the questions posted pictures I participate on a regular basis when I get the notification of "new" matches and I have been on eHarmony 4 going on 5 months now and I have not met a single person, have not had a single date. 99% of everyone I contact ignores me and every time I reach out to eHarmony they blame me for it for not having an exciting profile and they keep telling me to give it more time. From where I sit eHarmony is a five star waste of time! Very disappointed and vexed with the entire experience.

I am Sierra and I have a subscription with eHarmony. I will tell you it is the worst thing I have ever signed up for. I got the 6 month subscription, because I felt like it was time for me to rejoin the dating life after a year and half of me and my boyfriend breaking up. You go through all these questions about yourself and what you look for in a partner. Well I thought "Well hey, with all these questions it shouldn't be long since I meet someone?" Yeah, that was wrong! I have been on this site for a month now. I will tell you it isn't all how they make it cracked up to be on TV. You have to pay a pretty hefty subscription fee, usually 3 installments. That is one thing I didn't like about it. I was hoping they would have something you can pay monthly, have benefits with the site and if you no longer want it, cancel and have your benefits taken away.

As the rest of the reviewers have stated, this site basically is a fraud! I could swear the advertisement that caught my attention and entice me into giving this expensive site a try was the promise of matching you with a specially designed scientific system or "3 months money back guarantee" which now is nowhere to be found! I've been contacting customer service since the very beginning expressing my dissatisfaction and even though once got an automatic reply stating that they will reduce to half my annual membership THAT NEVER HAPPENED.

This is hands down, the worst dating website ever. They seem to have only the singles who no one wants to date. Real duds. They charge more than any other website, and never bother to contact their clients or even ask for feedback. Horrible waste of money and depressing too! Basically, this is big fraud. DON'T MAKE THE MISTAKE OF PAYING THEM A DIME. You will find much better singles on the regular websites.

I signed up for eHarmony because supposedly they are the best online dating site. I signed up, filled out my profile and then waited, and waited and waited. I am specific about dating in my area not having a long-distance experience. Really only 3-5 fellas in my city. After a month nothing changed and their response is to broaden my area base. That becomes long-distance dating and not the ability to meet for lunch or coffee or for a walk after work. I asked for my money back, but instead they extended my membership and charged me again. I signed up for one month but they charged me for 3 and when I asked to get that changed I received no answer and nothing was done. The worst! The absolute worst online experience!

I'd like them to show when the last login was for your "matches." I'm guessing most are not even active anymore. They keep selling the same old photos, over and over again. If you don't delete your photos, even if you cancel, I'm guessing they still show up in matches so others think there is more happening than is really there. I'd like to see their algorithm. Are these matches even online any more? Who would know right? And they have a firm, once we get your money, no return. Period. No matter what. That to me is an underhanded way to do business. If people aren't happy with your service and they're not using it, why would you stand behind a piece of paper and screw them? Why not do the right thing and break ties from that point forward. eHarmony does not do the right thing. I do hope this comes back to bite them.

Just want to inform here that after some correspondence eHarmony resolved the issues with my account and I got a refund. Now I can not evaluate the work of the site, since my account is closed. But I can say that the customer service employees have done their job and helped me. Thank them for that!

I signed up for eHarmony in 2004 and had a totally different experience. Back then, it was a much different process and you actually had to make a sort of a commitment to get to know someone before discounting them and moving on. Today, it's just like any other dating site. Had I known this before signing up for a year, then I wouldn't have wasted my money. I sent many messages and never got any responses. One guy I chatted with said he could only chat until Sunday because he was using the Free Weekend promo. I think because of the free weekends, there are lots of guys who have profiles but have no way to communicate unless they pay. And let's face it, it's not cheap.

I signed up about 1 hour ago and when I began to use it became apparent that I had bought a "pig in a poke". The site is HORRIBLE ~ PERIOD. Trying to get a refund is like pulling wisdom teeth. I would recommend this site to no one!! Stay clear!!

I signed up for this site because a friend suggested it to me as an alternative to free dating websites/companies (Tinder, OK Cupid, Coffee Meets Bagel, etc.). I filled out their long lists of questions to find the perfect match and chose the 12 month plan paid in 3 separate payments. I barely had time check my account due to long hours at work and a few days after I signed up I found out I will be going away from the country with no set return date. I contacted the company as soon as I could, which ended up being a few hours after the "3 day limit to cancel policy" as the representative told me over the phone. She sent me an email with 2 questions to answer (1, the email I used and 2, what my reason was for canceling). The representative also said "the 'specialists' should be able to refund you since it was only a short time after the cancelation time restriction." I explained the situation very clearly when I replied to the email.

Everything that other reviewers have said is true and I have had the same terrible experience. The first time I signed up on eHarmony was in 2011 and it was a decent site at that time. You can browse profiles on your own and I met a couple of nice guys. I have not dated much the past few years so I decided to give eHarmony another try. After all, their ads claim a high success rate and their matching system was designed by a psychologist, I forget his name. I signed up in February this year and the site looks completely different. It is sparse and you just know they invested little time and money to make it a useful site. I got no emails, the same matches over the last 3 months and never heard back from anyone that I reached out to. I mostly wanted to know if they were still active on the site and what is their experience, no replies.

I don't have horrible dating stories as some of you guys and girls have had. My experience is in the "they gave no other choice than a full year subscription, and I figured it would be worth it so what the heck." However, I got the same ten matches posted and when I attempted to change the criteria from what was listed when initializing the account, the buttons would flip right back to where they were before using the drop-down, such as for "age range." I work a bit so I did not have a chance to verify what I was saying as malfunctioning behavior until the next weekend. (I have a lot of trouble dating so I figured this was just my minimal personality matches showing the same people.)

I joined eHarmony in late March 2018. I paid $97 for an opportunity I thought to meet a nice guy that this company has bragged about for years. I even paid for advice that was little more than "I like your profile. I think everything is fine." Needless to say, I answered the profile questions and got all of these "matches" but none of the matches during the first week was interested except to ask pointless questions and sent "smiles." I did exchange numbers with one guy who was a religious freak and asked me all kinds of weird personal questions and then he hinted about his sexual needs. I didn't report this to eHarmony; I just chalked it up as a bad experience.

I joined eHarmony and had requested matches between 35 and 45 years old. The results would match me with older and younger, as well as with men outside of my mileage range. The matches were also very few. I called and asked to cancel. The service rep convinced me to try it until the end of the month and if I wasn't satisfied to call back and I would get a refund. I agreed. After giving it a try and realizing that it's a terrible dating site, I called back. They refused to reimburse me! I wrote several times to no avail. Now that I'm stuck on the site - one man did write to me and I had interest. Turns out, his profile was taken down because he was a fraud. DO NOT USE EHARMONY. I'm pursuing legal avenues to get reimbursed and warning as many people as possible.

I signed with biggest regret not reading reviews before I signed in since they are not doing their job. I don't hear from them at all. I have accounts with RSVP and MATCH but not a member yet I still get daily yes daily matches. But with eHarmony, zilch. Nothing!!!

I got billed $199 within 2 months! Was billed on a Friday afternoon. Tried to cancel. Spent 30 min on the phone. They were closed on Saturday evening and all day Sunday. Called on Monday morning. Was told it was too late for a refund because 3 days have passed. How is that fair if you are closed on one of the 3 business days? Still waiting for an 'account specialist' request form. Not happy with their service. Well-made website but really bad service. Cons you into retaining your subscription. I will be claiming this last charge as fraudulent activity through my bank.

This dating site with the clever TV ads is never rated high on any independent ratings board reason being well first they Don’t actually care, they are really struggling in a marketplace that has quickly exploded with better, more affordable and more accessible sites out there offering vastly improved services. My advice to ANYONE considering online dating is to DO your research first from sites like these that in no way benefit from the companies being reviewed. My personal experience with eHarmony was so bad I actually had to file a restraining order against the guy I went out on a date with. Briefly stated the guy had posted a fifteen year old picture that depicted a younger and thinner (by about 180lbs) person. The guy then became abusive physically and the whole experience Has left me with a clear physical scar that shall remind me for the rest of my life not to trust what people say in a dating profile.

I too wish I would’ve seen these reviews prior to subscribing for a year, paying three installments, mind you that they charged within the first three months. There are minimal selections of matches and the same people are shown over and again. My selected criteria is not paid attention to; they are of various ages and from other cities. I have tried to call and cancel, yet not I’m not allowed to, and the supervisor is busy. I am very very dissatisfied. I feel like this is a scam, and I hope that one day someone who is legally savvy will hold them accountable, as I will truly back advocate for accountability in whatever way I identify.

I wish I would have seen these reviews prior to signing up. Now I’m on the hook for a one year subscription. Most days I don’t receive any matches. When I do, most don’t even live in the same city as I do or are outside the age range and specified. When I contacted them, they told me to be patient. Easy for them to say now that they have my money. Suggest looking at other sites.

I am glad I had a chance to read all of these (tons of) complaints and I agree with them - cannot help but wondering how can these unethical business practice is permitted in this law abiding country? Our integrity should be compromised with money. I signed up for special promotion at $6.95/month for 3 months but I haven't received anything, beside they charged over $21.45 (?) already on my credit card before 3 month is up - no communication from eHarmony. I didn't know what's going on (?). Made me wondering "Is this ghost company?"

No telephone contact allowed with supervisors of customer service. The company edits and monitors profiles and software associated with this program. I tested this and verified that on my profile. I would NOT recommend this site to anyone, it has been exasperating. Problems getting a password correctly set up took several weeks and several emails. The software is only as good as the input. People should be able to use and modify input at will, this is not is allowed. I tried to cancel my subscription, but because I couldn't log back into my account due to password errors on their end, I was told too bad, so sad in the most polite way.

I am very dissatisfied with a dating site that from the TV advertising would be true to what it states. I love that commercial and it made me hopeful in joining. Not one email. I was to have matches sent to me every day. Zero. Not one date or interest. Who wants to date someone hundreds of miles away. I can't even plan for that. It is unsafe for us women. I am so disappointed. Sorry eHarmony. You don't live up to what singles are expecting.

The eHarmony website doesn't recognize I am already a member. It will only allow me access to the beginning of the profile page each time I log in. It has been this way for two weeks. The "help" page is insufficient in its scope to deal with this problem. I have already paid for this service and have no access to it. There does not appear be a technical support page other than help with password reset issues and simple problems.

I have been unable to login to their website for over a month because the password has somehow been changed again and the website does not give a response back. I have had my account hacked twice so a hacker could take advantage of women on the website. I am presently concerned that my profile has been hacked again a third time. If you visit the website you notice they don't have contact information easily found on their pages if you have problems. Almost all of the content on the pages is sales content full of promises. After they obtained my banking information it was hard or impossible to cancel the account or get service. The matching concept they have is good or better than many of the other services.

I am very disappointed in eHarmony. There are very few if any new matches. It appears that many of the matches are no longer available. Why are their pictures there if they are no longer on the site? There has been 1 response in 2 weeks. That was to tell me I lived too far away to have a relationship. Funny... eHarmony encouraged me to expand my radius. I do NOT recommend this site. I will NOT be renewing at the end of my 3 months.

I was hesitant to sign up eHarmony but I gave it a try as they offered me a discounted price. But then they only send me 1 match per week, occasionally 2 if the week is very lucky or they just repeat sending me the same matches. Most of the matches they sent me are so off my compatibility: blue collar, from other remote towns, out of my required age range of 15 years (I’m an educated early 30 professional living in a big city in the West Coast). Even more depressing thing is: 99% of the matches they sent me are inactive.

I regret signing up for the six month membership. There’s literally nobody in the United States in my matches that’s willing to do long distance dating that I’m interested in. One guy I thought was going to work out then I found out he was only looking for a hookup. The choices of matches I receive are just as bad as OkCupid, but the difference is I only pay about three dollars a month for OkCupid, when on the other hand I’m paying about sixty dollars a month overtime.

I created an account and took the time to fill out my profile to find that I only have a handful of matches and only 1 that is remotely near me. I have much better luck with other dating apps like POF and Tinder than eHarmony. It is definitely not worth the purchase and way overpriced in my opinion. I am even embarrassed that I have wasted my hard earned dollars on this website.

I was recommended this site on a podcast. I signed up, unfortunately for a long subscription tired of other dating sites and all the dishonest people. It's the worse one yet! It gives you about 1-3 matches a week who are completely out of my preferences, but people who would probably love it if I were to contact them. Out of my age range, distance range and not attractive at all. Who sets up these things?

I joined eHarmony in January and have had 2 responses and both were men soliciting for money. When I went to the site to write a comment, there is no place to do so. I sent a message to their media dept and have not heard back. This is an outright scam artist looking for women to send them money, and I'm talking 350K, I have the emails to prove this and more.

I sign up for eHarmony on 30 March 2018 and has been charged. I really dissatisfy with the matches. I want to cancel my account and want to refund, but it cannot be cancel through iTunes. So, I email to membercare@eharmony.com but I haven’t got any response from them. My cancellation has been done within window period (3 days), so I need to refund.

Not hardly any emails, not one date and I am locked into 6 months and being charged hundreds of dollars. I have had a lot more success from POF, Match and OK Cupid. They would not let me cancel even though I was terribly dissatisfied.

I have had an account for some time and I don’t get any matches close to what I want. Also I can go a long time about hearing anything from the account by then 3 days before my subscription is up I suddenly get a bunch of matches and updates. I not stupid. I know that’s part of the plan. I didn’t have a chance to not go through with the cancellation process but I much prefer Christian Mingle or even Match to this website. Everything they say is a lie.

eHarmony is the 4th major dating site I have signed up to use, and without a doubt, it is by far the worst dating site and I am profoundly disappointed compared to Match, Our Time, and Zoosk. It charges more than twice what the other sites charge, their advertising is very misleading, and my experience with the site has been astonishingly disappointing. They advertise a unique matching process which leads to more desirable matches as a result, which is false and not true. I have found their matches to be 98% absolutely useless.

The company eHarmony does NOT provide service to anyone in CANADA! They only give you a few matches from the UNITED STATES that haven’t actually used their service for over a YEAR or more. I received the SAME matches from when I tried their site over 4 years ago. How pathetic is that and you have NO way of contacting the company on their site if you have problems. They should NOT be allowed to advertise in CANADA period!!! They promise a compatible match from all the questions asked on their site then in the next breath tell you to change YOUR match preferences to things you DO NOT want to receive matches. What is the point of that!!! AVOID THIS COMPANY... HUGE WASTE OF MONEY!... SCAM!!!

I signed up for 6 months. There was a 3 installment plan. The first installment went in right away for $73. During the first week, I received "very" unrelated matches. I did not get people from a certain religion or certain race I asked for. I got very unrelated matches. The second week, I got very few and by third and fourth week no matches at all to the point that I forgot I even had this account. I went ahead and canceled my subscription. Few days later, they went ahead and charged me for my 2nd installment of $73, right before the beginning of 2nd month. I asked for refund, they refused. The only thing they did for me was to cancel my third installment out of being nice to me because I explained my situation.

A friend of mine and I signed up about a month ago as we had heard wonderful things about this site. We paid for a membership. It is awful. They breach their promises daily by sending no matches or ones completely outside any realistic geographical area. If they do not have the membership to do what they promise then stop taking peoples money. They are a complete disappointment and a complete waste of money. We are tied in for six months wherein I now consider it a charitable donation on my part. Do not sign up... ever!!!

Not only did I receive 9 out of 10 profiles that were out of my chosen category, but the worst most unscrupulous egregious thing they have done is shut you off just as you have a meeting planned after wasting several months time. I was shut off for an unknown reason, they supply list or any all possibilities of what have been the reason, none of which I could believe was my case. Then you are told that you may inquire if you believe an error was made and of course I never heard a reason and have written several times.

I signed up to try this website and they charged $69.90. They send a few matches the first few days that you are a member and none are anywhere near where you live. I got a message from someone with a note saying that they are not a member with an email and phone number as well. How is this possible? Paying members should not be getting messages from non-paying members. Who wants to date someone too frugal to pay for his membership? After getting this message I asked to cancel my plan and didn't mind the one time charge even though they didn't have anyone in my area of the USA for matches and it was denied.

I bought my daughter a subscription on my credit card at payments of $103 at a time. She lives in a big city. She said that they were sending profiles of people living much too far away, and no one who would interest her. She cancelled after 2 months and I have not been able to get my second installment back, which they took 2 days after she cancelled. If they were reputable they wouldn’t mind giving refunds but they’re not!! No one was interested in contacting her either so the matches were hardly compatible. I’m very upset and would advise people to think twice.

Like others, I signed up after doing the free communication weekend and getting lots of "matches ", only to discover after signing up, the matches stopped coming, or were way out of my preferences. They kept saying, "Change your preferences," No I won't. How about you have matches that fit what I requested, you do claim to be the largest and best one right?? I have a feeling they use fake profiles or dormant profiles and have their own employees sending out communications during free weekend. I am early 40s, I have no interest in dating much older women, which is what I was getting. I learned the hard way about not cancelling within the 3 day window. Seriously 3 days is nothing to gauge if you like the site or not.

This is highly unethical. I canceled my subscription well in advance of my renewal date but I continue to receive requests to communicate from members which means eHarmony left my profile active. This is wrong on every level. REMOVE MY ACCOUNT! This happened to me several years ago as well but I had forgotten. Based on this most recent issue I will NEVER sign up for this service again. In addition once you sign up for service you can never talk or chat with a live person again. Worst customer service in the world.

Fifty consecutive match clicks - 1st click to last click, not ONE was available! Every single match had moved on and was no longer available. I did not receive 1 available match. THIS IS FRAUD! Age, distance, ethnicity were not factors. I changed browsers using Chrome, Microsoft Edge, and Firefox, still no matches. So NOT a technical problem. I want a REFUND to compensate for my time and the dollars invested. I want Eharmony to CLEAN UP their ACT!

I have had the same experiences as many of the others who have posted complaints. I wish I’d read them before I wasted my money. I also got several matches when I signed up but they were with men who were 100 plus miles away. I am not looking for a long distance relationship. Now, I’m lucky if I get 2 or three matches per week and even though I changed my distance to 60 miles, I still get matches 100 miles away. I also have very few “views” so I’m thinking that eHarmony is not displaying my profile.

Wow! I sure wish I had read with the reviews before I signed up but I thank everyone for their tips about continuing to pull money from your account. I will call my bank immediately and make sure their payments cannot be processed. Confirming all the other reviews, I received very few matches and more they terminated the matches they were a problem. The communication and matches I received were so minimal and completely opposite of all of the promises they made in their advertisements. There is no way to resolve the complaint. I am to verify the other complaints they have no interest in resolving the issue with any phone call back. I regret I spent so much time putting my personal information on their site. This company has nothing to offer anyone unless they enjoy giving someone money. Not for a good cause!

The homepage says several new matches every day. Upon signing up, I received eight new matches. Six were further than my chosen distance of 30 miles. (In Los Angeles traffic, 30 miles can take an hour and a half.) In the next four weeks, I have received a total of 4 matches. Four. I haven't received ANY matches for the last two weeks. I selected **. I think it's reasonable to want to date people of the same race. Nevertheless, I have been matched with people of other races. I wrote to them about getting some of my money back and didn't receive a reply.

I was a member of eHarmony years ago, back in early 2000. I just came across these reviews as I'm writing a report on it for a class I'm taking. Looks like nothing has changed. After I quit, one of the reasons was because I had to receive possible matches from the website, but only received a handful. It wasn't like other sites so I had to depend on the site to provide me with matches. I called and spoke to someone. She was very rude. My feeling was that it had to be my age. I find it very hard to believe that living in the middle of Los Angeles there weren't matches for me within a 50 mile radius. If that was the case, why did they take my money?

DO NOT SIGN UP ON THIS SITE! They are a real scam! When you are not happy with their so called "compatibility process" and requested for cancellation and refund, they conned you into a free month trial but still no matches! After a week or so, when you called up and complained, they said you have to upgrade your profile and when you did, still no matches! When I complained again and requested for my money back they refused! We all should bring a class action and have this company closed down to prevent it from scamming any more lonely souls! Or report to better business bureau to have this company investigated! They expect you to call within 3 days of registration to cancel! How can one judge in 3 days that the service is not acceptable! Obviously, this is a scam from the start! So be wary!

I met my ex on eHarmony and we dated for 2.5 yrs. I found out he had continued his eHarmony throughout the time we dated, moreover, I learned from a previous girlfriend that he had been using this site for at least 2 years before we met. When I learned of his continued membership, I reached out to eHarmony. I asked them specifically, "What is an "average" time-frame for people on your site to find True Love". They refused to give me an answer... SHOCKER! I then pointed out that my ex has been a member for over 5 years, and had no intention of finding "true love", and is only using their site to feed his Narcissist tendencies. I asked, "How can this NOT raise red flags?" Their reply, "We wilI make sure he never contacts you again through our site". REALLY?! That's not what I asked them to do!

EHarmony is terrible platform, I don't advise you to go there as I believe you will not meet anyone there. Matches I was getting were terrible - mostly ugly people. Plus, I had difficulties to cancel further payments of membership. Even though I said I am not satisfied with their service they said I have to pay two more installments. They do not care about customers at all!

Total con, do NOT join. This company is disgraceful. Not only were the matches totally inappropriate and nothing like I'd described, but getting out of the contract was a nightmare. Having unsubscribed I didn't get any more notifications, emails etc, but they were still taking money out of my account a year later. The complaints process is appalling too. Call centre in India then have to reply via email and I'm still waiting for replies. There are much better FREE dating apps out there.

When I searched about online dating websites, I read that eHarmony was one of the bests. So I tried there, as non subscriber I wasn't able to read messages that were sent to me, it was the first website I tried. I subscribed, I think it's expensive compared to other dating websites but I almost didn't meet anyone. And the ones I met were not nice people. Honestly, I don't recommend eHarmony to anyone, don't try it, go to other dating websites. You'll meet way more people, nicer ones, and that will actually try to get to know you. When my subscription end I will close my account, I don't expect meeting anyone there.

When I first heard of eHarmony, I believed it to be the most reliable dating site out there. I went one at a vulnerable time in my life and unfortunately the first man I met on there ended up scamming me out of $5800 over the course of several months. I reported this to eHarmony and no one responded to me at all. They didn’t call back, email, nothing. I realize it was my fault, but I would have expected a reply. I also thought eHarmony screened their people better. They didn’t care at all. I am beyond sick that I lost this money and that no one cares. I have not and will never recommend eHarmony to anyone.

For the free trial weekend, I got approximately 50 messages sent to me. I had virtually nonstop communication with other matches. I purchased a membership, the high quality matches and high rate of communication continued. After three days, I canceled my membership and requested a refund due to the price of the membership at that time. Several of the matches that I had exchanged phone numbers with explained to me that they had received an email stating that I was a high security threat and urging my matches to refrain from communicating with me or to communicate with me only at their own risk. These disparaging emails sent from eHarmony have nothing to do with Trust and Security (as they claim), they only have something to do with Profit/Loss. They lost a sale, you can guarantee that they will warn your matches of the dangers of and the risks associated with communicating with you.

DON'T sign up for this dating site! It is the worst I have ever dealt with! No ONE responds to your messages...winks...smiles. I have been on numerous sites and have ALWAYS had activity. You get NONE on here! One day I smiled at every match that came up and not one person smiled back out of maybe 100 or so contacts. I feel like these people don't even exist! I sent the company an email and they didn't even respond! I am cancelling my subscription even before it is at the end of my 3 month period because it has made dating very frustrating! They better not try to charge me past my subscription!