eHarmony Reviews

Made an account and for you to even see people you match with or message them you have to pay for premium. Signed up thinking it would only be £6 a month and they charge £160 saying that they made me a personality profile that they send you by email. Obviously asked for a refund and they get to keep £65 for only providing me less than a day of what I actually signed up for which was the dating app and said that it was the cost of the personality profile done at the start (which is some questions about what would you do in different types of scenarios). They call themselves a dating app but is in reality a personality quiz profile. Is ridiculous, the t&C's that they held against me as reason for no full refund was written with manipulative writing and confusing. I would sue them if I had the time or money, someone definitely should. It's misleading, disappointing and ridiculous. So yeah, avoid like the damn plague!

I signed on thinking I would be charged monthly as this is what was advertised. It was not until right after I signed on that I saw that a lump sum was taken out of my account. Just about $400. I asked for a refund and they refused me stating that Canada is not eligible for a refund and that I signed on for 12 months. Very deceitful.

This service may only work if you live in a large city or densely populated area. For us that live outside the city, it is worthless and ridiculously expensive. I had only 2 matches relatively close to me, the rest were anywhere from 3 to 5 hours away. Just imagine, driving 10 hours to date someone. That's not dating. That's a vacation! Further, no reasoning is accepted by this company. Once you sign, you pay, no matter what. Forget cancellations, it doesn't matter if the product does not fit you or does not apply to your lifestyle. Don't waste your money, find other alternatives or a more consumer-friendly service.

Fill out a lot of profiling information, be told it’s free, get into site only to find out you can’t see anyone’s face unless you pay, be told it’s 50% off, then realize that’s only for the first month. Ask for refund within 2 hours of signing up, be denied because they literally do not care about you and only want your money. There are very few profiles on this site. No one likes or used eHarmony anymore. The only decent thing I’ve ever heard about this company comes from The Secret Life of Walter Mitty with Ben Stiller. Otherwise eHarmony is a total joke! Worst customer service I’ve ever had.

They refused my request and I had to pay for a full year in four months. The matches were extremely limited and not compatible. I would not recommend this site and was extremely displeased with the customer service.

I joined, it gave me 3 days to cancel, I thought well 3 days is not enough time to give a chance, so on the 4th day I cancelled. I got the subscription for $160+ and it was going to take out $41 over 4 months so I agreed. Cancelled my membership and now they want to still charge even though I can talk to anyone I can only view now. Can’t message, so I’m stuck with a site that really only paired me up with separated men and men that are 5’5”. No offense I’m 5’8” and just not comfortable with dating someone shorter than me. But the point is, they don’t have many good matches so I basically just gave my money away. Long time ago they use to not take people who were separated because I was one of them, now they don’t care. Ethical my **! He still has the possibility of going back to his wife, DUH! So now I’m out $160 with no date in sight. I’m joining Match there’s a reason they're #1.

If I could give eHarmony 0 stars I would, even less than zero! To use the site even for its basic purposes (view profile photos, message people or see your matches) you have to sign up for a subscription. I signed up on the basis that they advertised a 14 day cooling off period. After signing up within 30 minutes I decided I wanted to cancel. I had 8 matches, none of them were in my local area, none of them matched my preferences that I had put in my personality profile. I emailed to cancel and got told my 14 day cooling period was not possible as I lived in Australia!

Thought I was signing up for a month, billed for a year. At first they said it was outside the 3 days, it wasn't. Then I was told my state doesn't have 3 day cancellation. Filed a complaint with Paypal. PayPal agreed it was unauthorized. They are still sending me a bill.

After filling out what seemed like an interesting-ish survey you're presented with your "personality profile" and asked to sign up. There are no safety checks or verifications at all on this site. If you're able to click a keyboard and have a valid credit card... you're in. Solidly 75% of the pictures put up look like they were just grabbed from some social media feed somewhere. Most of the people you'll "encounter" don't visit the site often, aren't checking their messages… Etc. etc.

I thought I was signing up for one month and later found out it was 350.00 they charged me for 12 months. Asked for a refund and was refused. They said that I agreed to certain terms which apparently meant no refund.