Consumer Complaints and Reviews
Instead of sending a confirmation email to VERIFY the user creating an account is the actual owner of that email address being used, they don't. Eharmony allows anyone to put in any email address to sign up for an account and continue to use the account, while the owner of the email address tries to delete the account. Eharmony help sends a request to the Security and Trust Department, who does absolutely nothing! This department's email say their response time is 2 days. It's 6 days and no response yet.
Therefore your email address is now being used on a website that you never signed up for and you cannot delete because chances are you don't know the ZIP code the person is using on the account or to be able to reset password. Eharmony doesn't care that it's illegal practices on their side by not having a confirmation verification email sent before they allow a user to establish and use said email address.
Can't get this Security and Trust to even respond. I'm filing a complaint with FTC for this action as it is a misuse of my email address. They had no permission to use in the first place. When I ask for help to remove they ignore the requests. I've used chat every day for 4 days requesting this be resolved. I have responded daily to the incident report to Security & Trust with screen shots of new emails that come in 3 times a day and asking them to please make the stop and delete this account and remove my email address being used without my permission... I get no responses at all. They used no method to verify email address in the first place!
I signed up as I thought that a paying dating site would have better caliber of choices. However the "matches" that they sent for me were absolutely disgusting. It kept changing the age range, adding 10+ years to every match. The matches were very unappealing, to say the least. I had to "hide" 98% of the men they sent me as potential mates. I tried to find a way to contact them, so I could cancel my account, but it was too late. So I'm stuck paying for 6 months for a service I VERY unhappy with.
Saw the advertisements on TV. Made it seem easy for a senior to use. Signed up for the year as it was best value for my finances only to find out that the only computer I own, an iPad, is not supported. No way to navigate the drop down boxes to access specific functions. Numerous emails back and forth for support wherein outcome is that they don't support an iPad. Won't refund my money and I'm only two weeks into my year long subscription. Basically, I have to go buy a laptop, desktop, or run down to local library if I want to use what I paid for. Read the other reviews on here and want to note that I too have been matched with people too far outside my geographic setting. Please don't waste your time with this website. It's truly all about them locking in your payments regardless of the outcome.
Eharmony match you with people who are no longer online. Customer service also lies and says the people are active when they know they are not. Unlike other online dating websites eHarmony does NOT let you know whether the person had been online last week, two days ago, NO TIME IS GIVEN!!!! Eharmony DOES NOT HAVE A VARIETY OF ACTIVE MEN!!!! Even if the men weren't interested you should see that they at least viewed your profile. Months go back and no response and they never viewed you. Conclusion- they were never online and eHarmony is full of **!!!!
I had signed up for a 1 yr subscription over 1 year ago, thinking this was a quality website based on the advertising on TV. I did not think my parameters were too limited as far as what type of person I wanted to meet (within 2 hrs, non smoker, Christian). At first I got some matches, but within a short period of time (2-3 mo), the matches seemed to dry up, and I did not get any new matches or see any new potential members for at least 7 mo. I pretty much gave up and feel that I wasted my money on this site. I think they keep old members profiles to make it appear they have more active members. I had inquired with Customer service when I was not getting any matches and was advised that I could get more matches if I didn't have limitations on the things that were important to me, i.e. distance. Why would I want to date someone who is 3 hrs or more away? I live near a midsized city and am 2 hrs away from 2 other cities!!
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They got hundreds of extra bucks out of me by making it impossible to cancel casually, and nearly impossible with careful planning. I had to calendar my cancelation window, and not miss it or it would be another 3 months... However, dating casually, not a problem. And meeting psychos with pathological baby mamas – also not a problem. Buyer beware!
They cancelled my account once subbed and didn't refund me. They are thieves and criminals and should be shut down. Most of the people on eHarmony are not subscribed so you'll waste tons of time writing to them but they cannot see your letters unless they subscribe. Once they do, eHarmony will close the account and keep the money. I heard from an insider who used to work there that they do this to people who they think are going to get matched quickly so they can keep people single and searching and paying them $$$ - very disreputable company. My account was open for months, I finally subscribed and they shut my account down within an hour.
Horrible site, service, etc. Signed up Feb 18 & decided within a day that I did not want the service. Called Feb 20 to request a refund & cancel subscription. Spoke with a nice rep that told me they'd cancel subscription & extend refund time (originally 3 days, extended to 12) & also allow me to continue to use site for 1 month free. I ended up not using it after all & didn't think twice since I was told billing was canceled. Fast forward to today. I look at my bank account & lo & behold, I have a pending charge for eHarmony!
Called Customer service & got the runaround for 30 mins about their policy stating the customer has to submit a request to a committee via email & that committee decides whether or not to allow said customer to deactivate their account & no longer be charged. I just submitted request, now begins my 5-7 day waiting period for the committee to decide whether or not to continue charging my account for unauthorized service. This should be punishable by law... I submitted a request to my bank to decline the charge, let's see if that works as well.
I'm very disappointed with eHarmony's website. It is very slick as far as pumping out matches that are so far "outside your reach" but they are not clear regarding billing charges. I signed up for 12 months and was promptly billed for $336 in a lump sum. When I signed for a 12 month plan it appeared as though it was monthly billing. Although eHarmony flashes a lengthy terms and condition policy the total cost was not displayed until I entered my credit card number and hit enter. When I saw the charge I wanted a refund. This is my complaint: accessing customer service is virtually impossible on the site. I had to wait until the credit card bill with the phone number arrived to cancel my membership. By this time I had exceeded the 3 day refund period.
The customer experience continued to deteriorate. I called the company once I received my credit card bill. The live voice person was only there for technical support - how to get more matches which I did not want. I received a canned email citing chapter and verse eHarmony's three day refund policy. For three weeks I wrote additional emails and finally got a "personalized" response including yet a another link to the refund policy. I am willing to pay for the time I used the site which is now dragging on 2 months but eHarmony will not refund any portion of the $336. I work in a very customer focused business and could not believe the lack of customer care that eHarmony practices in such a people focused business. What a sweet deal for eHarmony! PS I met my late husband on Match.com so I know about the benefits of online dating services. This one is all about the gimmicks not about the client. Hiding in a website is not way to do business.
I purchased a yearly membership in December 2016 and I am not happy with the service I received. I requested a refund because I was not receiving responses back from my matches. I have written to many matches and I don't hear back. It was brought to my attention that the reason I am not hearing back is because these people I am being matched with don't actually have paid membership with eHarmoney and thus can't see my email. To be frank that's very deceiving business practice to someone like myself who's paid for membership but yet, I am being matched with people that are not paid members.
And secondly, the people I am being matched with are not compatible with me. I put on my profile that I am a very physically active person and it is very important to me that my matches are also very physically active yet, the people I am being matched with don't share my same sentiments regarding physical activity. I understand that you match people based on their "compatibility" and I have found that most of my matches are not compatible to myself.
I called and wrote to eHarmony requesting a refund for the 9 months of the yearly membership I did not utilize. They denied my refund stating that they don't grant refunds under any circumstances, 3 days the membership fee was paid. I promised a service I did not receive and thus requested a refund. I am very disappointed with eHarmony's business practices.
I signed up to eHarmony in November for a 3 month subscription. I soon enough found that my matches were too far away to bother with or people closer but inactive with little on their profiles. There wasn't enough people within reasonable distance who were active. About 2 weeks in I had my account blocked by eHarmony for no reason (not even one they could give me!).
I called customer support UK and spoke to 2 people (on separate occasions), both of whom I could barely understand. They were unable to tell me anything I didn't already know, with no reason as to my account closure. To speak to someone useful I had to be put through to someone in management based in California, they were unable to put me through or give me a number to speak to management.
I had to send several emails to different listed email addresses until I got a response. Eventually I had to threaten legal action to retrieve my money as they were unable to give me a reason for closing my account. I did get a refund with a shallow apology and a 6 month 'complementary' membership, this membership ended 3 months earlier than the email stated it would. Don't waste your time and money on this site!
You cannot see when the person was last online. Disgusting search system. The administration removes all my photos without warning. Really every which do not violate the rules! A man keeps asking me to add a photo. But I can't! Although the photos are the right size, without editing, without pornography, without children.
Eharmony is one of the most miserable customer experiences I have ever had. Join Zoosk instead! We join these dating sites in search of our La La Land moment that could change our lives forever. We deserve the best possible experience in this anguishing process of hope and despair—not to be treated like suckers by a carnival barker. I don’t imagine any of these experiences is unique to any former eHarmony member, but here are my top complaints summarized.
Deceptive Price Promotion - When I joined, the basic membership offer was positioned as “two months for $69.90.” What is not clear, but apparently stated somewhere in a terms of agreement not accessible from a member’s site, is that the 2 months at $69.90 commits the member to two additional payments of $69.90 for a total of six months. Once you join, nothing can be done to cancel the additional months.
I tried modifying my card info on file to an expired card once I heard about their billing practices. They still charged me. I tried deactivating my “subscription renewal.” Doesn’t work. That’s for renewal for another six months (I’d like to meet the person who would still be unattached after six months on eHarmony, which I assume nearly everyone is, and think six more months of eHarmony is the answer.). I tried closing my account/profile. Can’t be done once you’ve paid the initial two months. You can hide your profile, which I assumed had already occurred based on the glacial movement of membership interaction. I’ve had to get my bank’s fraud department involved to recover my money—first time in 25 years as a banking customer.
Pre-bills the Additional Two Payments- To add gall to deception, eHarmony bills the two additional $69.90 payments in advance of the membership period they cover. The 2nd payment is billed 1 month in advance; the 3rd payment is billed 2 months in advance. It wouldn’t be so bad if the service were productive. That’s not my experience. More reasons to avoid eHarmony…
Routinely Serves Matches Outside of Designated Preferences- eHarmony has a feature called “What If.” It’s a feature that gives them permission to serve matches outside a member’s pre-selected preferences. I suspect they use “What If” matching anyways, because they are constantly sending matches outside my preferences to compensate for what I suspect is their meager membership. See next two points.
Limited Active Membership Engagement- While on eHarmony I created profiles on two other sites—OurTime and Zoosk. On these sites I was getting 10 to 20 profile views per day. With the same photos and content on eHarmony, I was averaging one profile view per day. Suspect Most Desirable Matches Are Inactive or Expired Members- On the rare occasion I did find a suitable match, rarely were my messages to members ever answered. Once again, I know from other sites my reply rates. The matches don’t respond because they are likely long gone.
Dated Material in Q & A- eHarmony lifted a feature from the popular dating sites allowing members to compare how they answer the same questions. I spent hours answering about 900 questions and clarifying my answers in the Comment box in many cases. Aside from most matches not bothering to answer any questions (admittedly my problem—not theirs), I eventually realized that eHarmony probably hadn’t updated the questions since 2013, because all the entertainment questions (music, movies, etc.) referenced 2013.
It’s now 2017. This organization has so little regard for their members they don’t have the willingness and/or means to keep their questions vital and relevant. This experience left me thinking... why would they treat all other aspects of site operation any differently? They fulfilled my expectation: expect the worst. I hope others don’t make the same mistake I did. If there were a 0 rating, I would give eHarmony a 0.
I registered for a free eHarmony account some time ago and after noticing I was receiving reasonable matches, I finally decided to subscribe end of January. After a few days I noticed that my matches were now hundreds of miles away and I decided to cancel about 10 days after subscribing. Navigating the site, I found I could not cancel the agreement and went on to my PayPal account and cancelled the agreement. I had already paid 47.80 for 3 months but I was happy to cancel less than a month in.
A few days ago, Paypal emailed that I had submitted a payment of 47.80 to eHarmony and I immediately contacted them to tell them I had not authorised the payment. Paypal then told me I had entered into TWO agreements with eHarmony so my cancellation on the 7th of Feb was effective on one agreement. Imagine that? Two agreements but somehow pay for only one on the first month and then when one is cancelled the other "active agreement steals your money from your account to pay for a service that you do not use and have decided to never use again.
Asked eHarmony and they first responded with an email that gave me a bogus phone number and because they are an American company, the UK staff can't help. Emailed them twice and got a snooty email saying that I put my settings as somewhat important on distance as if "somewhat" negates the importance and offering an extra month of rubbish. No explanation for double agreement but I would not be surprised if they do this to thousands of others and making a fortune doing that. I have told them to keep the money, not sure what it is paying for but I would not recommend these people. They better have closed my account as I have requested this twice. TRY SOMEWHERE ELSE.
I had registered on eHarmony and they cut payment of around five thousand rupees suddenly without pin confirmation. I have not received services also. The same members who are dormant or are dummy are there. No new members since last 2 weeks and old members don't respond. My hard earned money almost five thousand they deducted and I didn't get a ounce of service. I want this site to be banned.
Start off with I tried to sign up for this dating site at least a year ago and well wasted all that time filling out those questions you have to answer required for sign up. Anyway kept getting the "we're sorry we can't help you find the right person" message immediately after the answering the questions. I have decided to write this cause I am straight out offended with a newer commercial that eHarmony is currently running. I just had to write this. I am offended cause I really wish I could find a relationship. No make that need one. It's a long story and I can't get into it.
So anyway the commercial makes me sick, makes me think that I don't value finding a relationship, I'm just disgusted. Heartbroken even, cause I can't join the site. Haven't tried recently but did try many a time. Like I said that was at least over a year ago. All I kept getting was that damn message. I don't care if I get my account banned for this. Just something I just had to say. Good day.
I've been on and off dating sites for a few years and had a bad experience with eHarmony, too. They came back with a message that there were no matches for me and I needed to change my parameters. I live in central New Jersey! One of the most populated areas in the country. Plus also it seems like there are fake profiles there for props to get people to join. Then after you join they seem to disappear.
I find most of the dating sites very frustrating. A lot of fakes and frauds. I joined MandysList, it's a group of singles who are 50 and older and online dating. The message board is for posting your experiences on all the sites. AND known scammers are listed too. So I added my two or three cents, just like I'm doing here. I think eHarmony is the worst and Match comes in second, though. Both have terrible billing systems and too expensive.
Worst dating site ever. NOT one man replied to me and I am a good looking woman. Customer service so far has been good for me via email. Said they would refund my money. If they do not I will report it to the BBB.
I should have read the review before I joined eHarmony. Very few of the promised matches are even current members on their website. In other words, they use you to tempt people to pay money and come back. When I asked for a refund, they didn't even respond. What a waste of time and money. I would give this zero stars if I could.
This business promotes compatible matching, but is nothing but a front for scammers. I was sent the same fake profile over and over and promised by customer service that they would "fix" it, but they never did. Customer service rep lied to me over and over and never refunded my money. They are complete phonies who only want your money. Stay away!!
I signed up for EHarmony in December of '16. I signed up for a 6 month bundle trial of $67 that I would pay over 3 months. After 3 weeks I stopped receiving matches at all. I emailed in, because finding a phone number for them on their website is impossible. I never heard back. I went online and cut off my automatic renewal. Three days later, I was charged my second installment of $67. I called to get some help and a refund and was told they couldn't give me a refund and I would have to email their "legal department" and wait 5-7 business days. Still haven't received any matches in 2 weeks or a response.
I called back and a lady named Miranda, who was rude, told me she couldn't help me and I would have to wait for an email back. She said I hadn't received any matches because I asked to cancel my account. So they turned off my matches but yet I was charged $67 for the month. WHAT A RIPOFF!!! Their customer service sucks, it's overpriced, and there are a lot of ghost accounts on their website. They will send you a message and when you go to respond it says they have moved on. Huh?? I've talked to one person on there in 2 months and we were 5 hours away from each other. Ridiculous. DO NOT SIGN UP FOR IT!! Btw... still waiting for my money back.
This is the worst dating site online. I was not matched up to the people I requested... I specifically listed specifications and when I got little or none the site told me to expand my options by accepting "smokers" and a larger geographical area! They can not provide me what I want. They should give me a refund and let me cancel my account... however, that is impossible. Once they get your money it is GONE, no matter how unhappy you are at their lack of performance. I hate this site! Oh, and over 50% of these people are just looking for a "hook-up" or to get money from you... I am using match.com and Ourtime dating sites and at least they match you per your requests! I wish I had read some of these reviews before I spent my hard earned money on this.
They just used an OLD CREDIT CARD number they had from ANOTHER TIME I HAD SIGNED UP and charged it!!! I was shocked that they could get away with it! Credit card co told me to take it up with them, of course we all know how well that works. So now I am launching another complaint with my credit card - the old one they used from a time when I had previously subscribed. NEVER AGAIN!!! They are crooks, liars, send you matches from all over the world! If they are even real!
The day before my membership was to end on February 13th, I received the following message stating that there was a match in my Message inbox from Thomas. I renewed my membership on February 14th and answered his questions only to go in today to find he is no longer showing in my messages along with another gentleman I had previous conversations with that was there when I responded to Thomas. On February 16th when I go back to the email I received from eHarmony stating Thomas wanted me to respond to his questions and I click on it, it takes me into eHarmony and all it shows is 3 dots that keep flashing as though it is looking up a file but it never comes up. I am cancelling my membership permanently as this is an indication to me that eHarmony tricked me into renewing my membership.
Everything people say is true. In the three weeks I've been subscribed, my daily matches are not current subscribers or they don't respond to messages. The site does not respond to my iPhone. I've tried the chat feature with people who are "available" and have never received a response. Not one. Those are not good odds.
I figured I had nothing to lose, so I sent messages to matches in my age range and within the parameters I'd set, but not necessarily near me. Not. One. Reply. Then one day I received a message from someone (not from any of the feelers I put out) from a man 8 years younger and a state away. Men fitting my parameters are probably fillers whose profiles are expired or made up. I feel as though I've been scammed. Spend your hard-earned money elsewhere.
Scammed by I thought was a U.S.A., military soldier, Michael ** (Edward **). eHarmony.com (U.S.A.), should have a list as to who is real or not. This guy ended up being a Nigerian, who scammed me out of mom's retirement money ($58,000.00 Canadian Dollars) from selling her and dad's small farm. Not only that, but we lost dad in September of 2010. Not only scammed out of their money but also losing dad. This was a hard year for mom and I, so please tell me how to get her money back, please. She is a small town girl of population 200 maybe.
I (regretfully) joined this terrible site at the very beginning of 2016. Bad idea. The entire time, I exaggerate not, that I was on there not ONCE did I ever even so much as get a "hey" from anybody. But that isn't the problem. The problem is that I haven't logged on to eharmony in almost 9 months, except for yesterday when I checked my bank account to discover that the fart sniffers billed my account for $62.50 -- AND THIS IS AFTER I HAD STOPPED PAYMENT TO THEM MONTHS BEFORE! All of a sudden they begin to bill me for a site that I have not even logged on to, or even used or received any profile notifications from, not even once.
So I go to the website, requested a new password because I had long forgotten my login info; I get logged in and begin looking for an email or, even better, customer service phone number. There wasn't one listed anywhere that I saw, and I looked everywhere on that site. So I googled it and hopefully I have the right number.
I went to my profile, ensured that the auto-billing option wasn't on, which it is not, and saved my profile info. I then canceled my account... Guess what? THESE SORRY LEECHES SEND ME AN EMAIL SAYING THAT I WILL STILL BE BILLED UNTIL JULY 22, 2017! ARE YOU KIDDING ME??? But... there is hope: I am switching banks now so that this will not continue to happen. I remember canceling my account months before, yet I get billed all of a sudden? COURT.
I joined eH last year for six months and it was awful. First it cost me over $200 for 6 mos. My matches were nothing like I wanted, way older, younger, far away, etc. If I contacted eH I would start getting semi-good matches for a week or so then it would change again. Here is really what scared me. I had at least 3 contacts who were NOT who they said they were and wanted money. All of them after the first communication would proceed to say they were working out of the states. One was a marine engineer, another oil rigger and one was a project officer overseeing a project that the previous contractor couldn't finish. He was waiting for items in order to finish and then when they came, the banks where he was wouldn't take the check to pay for them. This one, I'm positive, stole someone's picture off of FB and was using someone else's name. I researched and paid for people finders and never found anything that matched anything about him.
I said I wished I could help and then, sure enough, he said "anything at all you can do will be wonderful and ever indebted to me and he would pay me back. The was my last communication. I'm sure the picture that he was posting definitely was not him and I'm also sure he stole it from FB. Sorry this is so long but I would suggest to use any other dating site but eH. And, Mr. Neil Clark Warren is supposed to be a Christian. I don't think he has a clue how it is being run. But you should run as fast as you can. Beware!!!
False advertisement -- Don't sign up!! They give you only 3 days to cancel your membership and receive a refund. If you are just ONE day past your 3-day trial they will decline your request to cancel and charge you the remaining installments for the year -- they refuse to make any adjustments. Customer Service is rude, and if you try to appeal and receive a refund, you don't even get to talk to someone over the phone, instead you send an e-mail and await a response (which will be automated and a decline). Most horrible experience I've ever had with a dating site and I will never have anything good to say about their services. A big scam if you ask me!!
Trying to find a contact phone number or email address or any support at eHarmony is impossible. Once you do find a phone number that works - 844-527-7421 - the customer service reps are ill-trained and merely script reading. Several times (14) over the past month, I have received "smiles" from eHarmony members, but when I try to respond or look at their profile, cannot find them anywhere. There's no link to their profile and they are not in my contact list. Once I finally reached, Julia, at the eHarmony customer rep center, I was told that they "have moved on" or that they have closed their account(s). I could believe that for maybe the first 5 or 6, but 14 in a month? They all sent out "smiles" and then quit eHarmony?
I finally talked to a live representative who said that these smiles were sent by unauthorized account users - fraud, essentially. The question is, if I am receiving 14 in a month - how many are being generated through the entire system? How much fraud and illicit account access is happening at eHarmony? And why aren't they doing anything about it? And why is their answer to my inquiries as to where did "Joe", who sent me a smile, go? always "He's moved on". As if I had something to do with it? The fraudulent access to all these accounts concerns me.
Mark BrooksOnline Dating & Matchmaking Contributing Editor
Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.
eHarmony is the largest dating site geared specifically towards long-term relationships and marriage minded singles. They claim to be responsible for over 500 new marriages every day in the US.
- In-depth entry questionnaire: eHarmony asks all of its members a little more than 300 multiple choice questions before allowing them to enter into their ranks. This in-depth questionnaire is geared at giving the site enough information to help provide you with qualified potential matches.
- No Searching: In sharp contrast to other dating sites, eHarmony does not allow members to search directly for matches. Instead, it uses the answers from the questionnaire to provide you with a selection of daily matches that should be compatible with your needs and desires in a partner.
- Guided Communication: Instead of sending off an email or wink like you would do on most sites, eHarmony takes members through 4 steps of guided communication before allowing you to continue with open communication with a new match. The guided communication is designed to help assure compatibility and that you don't waste energy on bad matches.
- Best for People looking for long-term relationships and marriage.
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eHarmony Company Profile
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- 2401 Colorado Ave Suite A200
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