Classmates.com Reviews

I initially signed up with Classmates.com to help organize a class reunion. I paid a reduced fee for a one-year membership. At no time was I informed that I would be automatically renewed without my knowledge or permission. I received no renewal information or notification. This fee was charged to my Visa on July 14th, 2014. The only reason I realized I had been charged is because I was checking the status of a refund from another company. I am not happy and I gather from reading other emails other people have experienced the same problem. I was told initially that I would have to renew if I wanted to when the membership was up. I didn't and I wouldn't because I do not need the service anymore.

Classmates.com IS A RIPOFF. THEY took unauthorized money from my account and caused an overdraft that cost me $75 in fees.

I joined this site around 2002 when it was something else entirely. In those days, it was very interesting and it was easy to get information about schools and classmates. Over the years, it has changed into something else entirely. I mostly got e-mails claiming that somebody had remembered me and I was being urged to buy copies of my high school yearbooks. I never upgraded my membership so I didn't have problems with my credit card or having my membership renewed without my knowledge like I've read that other people have had.

Today I found a charge for $39 on my account from Classmates.com. When I contacted them, they said I was automatically re-subscribed each year unless I told them differently. As everyone else seems to say in these complaints, they are sneakily, if not fraudulently taking money from people on the premise that people will not bother to read the fine print online. Stay away from Classmates.com. I will never do business with them again.

Ok, so I called my bank on June 30, 2014 expecting a deposit of a certain amount...lo and behold...the amount was incorrect..short by $45....hmmm. So, I called the bank and asked what the heck is this... They proceeded to tell me I had a $15 taken by Classmates and as I had insufficient funds when they took it... It cost me another $30! Needless to say, I blew by top...went immediately to the bank and filed fraud charges... Good luck to me.

Have found the hurdles to canceling my account to be impossible. I soon found out that it was a scam... minimal service with the OFFER of real contact with my classmates available at ever increasing costs on a monthly renewable which CANNOT EASILY CANCEL. Please help me... I am not rich and cannot afford even $15 each month... My medications and food bills are consuming most of my meager income.

I had been a member of Classmates.com for yrs, then my auto-renewal charge on credit card was called Memory Lane. Now that Class of '74 Reunion is upon us, I find out that Classmates.com still exists. I have no idea what is going on. Appreciate any info.

I have found Classmates.com to be less than honest. Sometime back I briefly joined for a flat fee, and unbeknownst to me I was placed on automatic renewal. I went in and cancelled and the automatic renewal and thought nothing more of it. I looked at my credit card bill and I was being charged $15.00 every three months for a site I have not accessed in many months. I called Customer Service and a chirpy customer service lady said "Oh, we show you have been a member since 2010" which is when I ever so briefly joined. Classmates.com agreed to cancel my membership (hopefully for real this time), but I have to wonder how many others are placed on "automatic renewal" and not cancelled when asked.

If anyone is an attorney on this forum, please respond to my issue if you have expertise in this area. I noticed on my Yahoo page, Classmates.com purports to help you find your yearbook from high school. I attempted to do this just to see what I would find. Well, they do have access to my yearbook and everything in it supposedly. Can they legally display this book if it actually belongs and was published by my high school? I would love to know if anyone has any ideas regarding this. I feel this belongs to my school and they have to get permission to publish or display this book. Any ideas are appreciated. Thanks.

Have tried for 2 days to cancel subscription to Classmates.com. Make it very difficult to contact. Must do all my email. Have not had any response. Beware of deceptive marketing.

I was charged 15 dollars to renew my membership even though I was on manual. Second time this has happened. I know I was on manual cause they even sent me an email to renew for $7.50. Get a hold of your friends and warn them. If enough people refuse to renew and let them know why, it will put the crooks out of business.

Can't find dept to complain to at Classmates.com. I pd $19.95 for a membership to Classmates.com. I notice they didn't have my name in Putnam City HS class of 1961 yearbk. Is it people who gain membership that get their names listed in Classmates' information for PCH '61. $19.95 refund.

Got a surprise bill from Classmates. Did not realize that there was an automatic billing. Customers should be advised before billing. Classmates would not refund as they are in USA and their policy is no refunds on auto bill. My account has been hopefully deleted. A total fraud. Only looked at site when email arrived. Stay away from Classmates.

Have gotten a few emails that have slipped through spam filtering. Opened this one in particular of Classmates.com today and discovered I had become a member of this website and that all sorts of peers from high school and tertiary study were joining and looking for me personally. I can't recall making an account nor living in the USA, or ever knowing the 'peers' from my school years. Sure enough Classmates.com is a perfect scam. Delete and avoid ever using links to this page. Simply can't believe they target and abuse your information so well. Scary.

This is a scam company, BEWARE! They will send an email suggesting that a friend is wanting to contact you from your school and to connect you must sign up. Membership is free if you cancel within their time frame. Sounds okay right? Problem is, your voiding the membership is full of roadblocks and you will be like the thousands of others that has been down the same road. Don't get caught in their duping loop, it will cost you $$$$!

I have noticed over the past couple of years that when I get an email from Classmates.com, it is from people who were not in my class or the best I can tell ever in my high school. There were only 200 or so members in my graduating class and I know them all by name. I keep getting alleged profile views from "classmates" who I have never heard of. Seems odd as my profile has nothing of interest to non-class members. So why do these people keep visiting my profile and I keep getting emails to join to reveal who they are. Because of previous lawsuits, Classmates.com reveals the first one on the list, but not others trying to entice you pay them money to see the other people (I was a paid member at one time).

Subscribed last year for ONE year so I could help set up HS reunion. Made sure at the time it was only for one year, then this year they hit my card with another charge for another year. I went back into my account and had to request my password be reset, that took a few tries, and they had placed it in the renew. I changed it again and made sure my credit card info was removed. The odd thing about the password problem is there shouldn't have been a problem. I reset it to exactly the same one I had. I personally think they caused that problem to stop me from fixing the account.

I've also tried repeatedly for years to remove the AUTO renewal to the membership on my account. I only wanted the account for the years we had high school reunions. I was told it had been done and would find my account debited yet again... I finally, just this year, found where the auto renewal could be turned off under my account online, which I had to go thru the reset to even get into. And then was VERY RUDELY told it was non-refundable even though I found it and nicely requested a refund within days of the charge.... No way to treat customers and no way to do business! Angry in TX!

I started with a $15 trial, and at the end of the trial period I canceled. And Classmates have been debiting my account every 3 mo. for over a year and after repeated attempts to have them stop and return my money, the crap today was the final straw. They told me that someone had canceled my E-Mail response but that their auto-debit did not and that there was nothing they could do but give me a $9.00 refund and stop the auto-debit. THIS IS A SCAM. Do not try their trial offer or have anything to do with these people.

I guess I agreed to a membership long ago although I have no memory of doing so. Although I have not used their services in years, I found out I have been charged $39.00 every year for several years. I called two months after my most recent charge when I noticed it on my credit card bill. The girl I spoke to was rude, condescending, and could care less that I was being charged despite the fact that they could see I had not used the service in years. I cancelled the account that day but was not able to get a refund for the recent charge. Someone should shut this "business" down. I know it is my fault for not reading the fine print but they obviously are taking advantage of unsuspecting people. I would never recommend this site to ANYONE

I signed up for Classmates.com in the early part of 2013, but cancelled my account over 6 months ago. I found out yesterday 1-27-14, they have signed me back up and have charged me $15.00, although my account was cancelled. I talked to a customer service person on 1-27-14, and told them I have not signed up with them and was given a confirmation # and told they would cancel it since they are the ones who signed me up. She asked for my email address and said it would be cancelled. I never received an email from them, and found out they have charged me anyway. They don't even know what school I attended, nor is my school listed so I can talk to my classmates. I am being charged for something I didn't sign up for.

It was the same for me too approximately 6 years ago I signed up for Classmates.com. I tried to close my account after the first year when I saw that my credit card was billed automatically for the second year. I called Classmates and explained that I understand that my card has already been billed and that I knew it was too late to get a refund for the second year but to please cancel my account and do not bill my card again. They would not help me over the phone. I continued to be billed for the next year. No such luck - I continue to be billed $39.00. There's no option on the site or even shows anything about an Auto-Renewal, it's a trap. I never recall ever signing up for Auto-Renewal... If anyone has a way to stop this please let me know!

They billed my card for 3 years even though the auto-renewal feature is turned off the entire time. They just keep billing with no way to stop it or no real recourse, hiding behind the BBB and their auto-renewal scam. The BBB gives them an A+ (well almost everybody gets an A+ rating) as long as they pay the BBB their dues. The BBB doesn't want to disturb it's source of income. :-( Don't be fooled in thinking the BBB protects consumers, it protects and enables these companies to commit fraud through its bogus rating system.

I cancelled my contract with Classmates and got billed the next year for $39.00 by Classmates-Memory. How do I get unhooked from this auto payment?

Everyone! Fill an online complaint with the BBB against Classmates. This is the only way I was able to get a refund of my $39. They spout their nonsense about how you agreed to their fine print when you sign up an their "no refund" ripoff policy but "as a courtesy" they will give you a refund. They have an A+ rating with the BBB (I don't get this...) and they want to keep it. Good luck!

I signed up a year ago with an offer stating that I could belong for a nominal fee FOR LIFE, only to find my credit card charged a year later for almost $40!! And apparently they intend to continue doing so - no way! I have protested this charge to my credit card and hope that this company is challenged in a Court of law as I am clearly not their only victim per an internet search addressing this issue with this company.

Use classmates website to help share your rip-off story. Go to Classmates.com. Sign into your account. Hover over the down arrow by your name (This will drop down an option list). Click on "My Profile". Scroll down to "My Story". Click on "Write your story now". Tell your classmates rip-off story in the text box. Be sure that the option below allows your story to be shared. Click "Save Your Story." "Your story" icon on the class list will now have a red star showing a "new story". This will draw people to read your story and save others from getting suckered and ripped off by Classmates. They may even send out e-mails to other classmates saying "John Doe from your school has a new story. Log on now to read it." The credit card companies don't care. The government is not protecting you. Nobody is stopping Classmates' deceptive and fraudulent practices. Potential customers won't see your story at the complaint web sites till after they have been ripped off. That's too late. Classmates has their money and is laughing all the way to the bank. By putting your story right on the Classmates website, you will have the opportunity to help free subscribers before they make the mistake of paying for a subscription.

I was charged for an automatic renewal on 1/1/14 - hardly a good day to make a phone call or request a cancellation for what I believed to be in error. Come to find out that during my initial registration, I agreed to the 'auto-renewal feature' when I first signed up and gave them my personal credit information. I comp[lied with all requests concerning the 'billing preferences' which, by the way is bogus and veiled at best. I wrote to request a refund but was advised that I am chained to this albatross for yet another year, because I agreed to it in the initial transaction. This stinks of usury and not only is unfair to consumers, but gives a face to the greed and arrogant business conduct of children. Yes, I am a little bit angry... I am an old man who has been around the block and don'y really give a ** if I piss some greedy dundderhead off a little bit. I'm glad their offices are out of State... God Bless their little ole hearts...

Early on, I was one of the original participants in Classmates. However, I deleted my membership several years ago. I was recently sent emails and in order to see the message, I signed up again. Now bankrupt... they keep charging me. There is no way on their site to contact anyone involved; totally frustrating because they tell you to sign in. Every time I have come back to this site, I have to create another account just to get in to cancel the last account. It's a total circle unending loop... but no one to talk to or write to, or even give feedback to. A totally worthless group of money grubbing corporation **.

I don't know how I got into this mess but I have two charges from Classmates.com and am disputing their charges via my Bank of America Visa Card. I've tried to call them as my bank suggested but will not wait endlessly for a rep when it is not a toll free call. I would not recommend them to anyone!

I had a similar experience with Classmates. My credit card was charged for their services although I had opted out of the renewal. I called the company number listed on my credit card billing two days after I was charged and was told there were no refunds. I disputed the charge with the credit card company and after two months, the credit card company said the charge was legal and refused to issue a credit. After some complaining to Citicard, they issued me a refund and ate the charges. I immediately cancelled my account and sent Citi my credit cards cut in half. They lost a customer. Two or three times a week, although I'm not subscribed to Classmates and will never be again, I get an E-mail saying someone is looking for me, visited my profile or notices of other activities. Classmates is a rip off and supported by credit card companies that allow them to scam you.

Long ago I had put some of my information into the website - not subscribing to anything, just provided my name and high school plus year graduated. A few months ago I started receiving messages from Classmates trying to entice me to join for a trial period - I received messages like "Someone described you as 'pretty', click here to find out who". Of course that led back to: You must sign up for 3 months to gain full access. Meanwhile I was getting other messages stating "Fourteen people looked at your profile, click here to find out who they are." - again leading back to joining for 3 months.

This week I noticed I had a $39 charge for Classmates/Memory lane. They somehow had my CC card that I got 2 weeks ago in their system!!!! In fact, they had listed my entire history of this particular CC card including the change in numbers when it got reissued. How the hell did they pull this off?!?!?! I have not subscribed to Classmates in years and out of the blue all of the sudden they charge me and have my info I never gave them! AVOID AT ALL COSTS!!

When I signed up for Classmates website it was because we were having a reunion, and I only needed it during that short period of time. I was very careful to only pay for one year. They still "renewed" my membership and charged my credit card after one year. I contacted them and they refused to give me a credit. I asked for a screenshot of the notification that the memberships were automatically renewable and they did not send me one.

Approximately 6 years ago I signed up for Classmates.com. I tried to close my account after the first year when I saw that my credit card was billed automatically for the second year. I called Classmates and explained that I understand that my card has already been billed and that I knew it was to late to get a refund for the second year but to please cancel my account and do not bill my card again. They informed me that I could not cancel by phone and it had to be done online. I explained that I could not log to my account any longer because I no longer remembered my password. I could not even have it sent to me thru the computer because the e-mail account I used to sign up no longer existed.

They took money out of my account without my consent, then not give me access to the site.

I signed up for their free trial and then cancelled within the time given and now I have been charged $39.95 a year for something (I don't know what) I DID not order or authorize.

I signed up for a 3-month period. Had read before that Classmates would keep on charging your card if you didn't tell them to cancel so I made sure to cancel right on the day the 3 months expired. They make you search for the page to cancel, but it is there. So I fill out the page, choose "Cancel subscription", then there is a button to push to send the message. Guess what? Nothing happens when you click on that button. Then I check in a couple of days on my credit card statement. Guess what? They have charged me again. I would like to have a personal conversation with the person who is keeping my money. I also am ready for the class action lawsuit.

They tried to take over another user on my computer. They sent 16 emails to a former neighbor who is now upset with me for harassing him. They used my Facebook account to base their emails and sent friend requests to a new friend who lives next door to me now and keep me blocked on Facebook. There were several people who for their own reasons do not wish to associate with me and they keep sending them emails. I started replying to them to "STOP USING MY NAME TO DISRESPECT MY CLASSMATES." I am fed up. I am 64 years old and disabled. I tried to find a way to reach out and they keep me blocked.

Tried twice to cancel, but they still charged me. They also fought my dispute of the charges - and credit card ended up being charged. Worst vendor ever.

Received my yearbook and the quality is HORRIBLE. What a waste of money. How hard can it be for them to make a good quality copy of a yearbook that they received from someone? It's my understanding that they pay someone to send in theirs, take off the binding, and make a copy. If I had known how bad the reprint would be, I never would have ordered it. Buyer beware!!!

Classmates.com - needs a CLASS ACTION LAWSUIT FILED AGAINST THEM for their bad faith procedural methods. It must be owned by a bunch of liberals because they have zero ethics in doing business with clients. That always happens because liberals can't make money the right way. This is according to my experience. They kept charging me after I requested cancellation TWICE because of some ridiculous hurdles - when they could have just looked on their records and got the information they needed. I could not provide it because I was defrauded but they didn't care, they would be damned if they were going to give me a refund for the 6 months they overcharged me when they should not have because they say I "agreed" to these ridiculous policies when I signed on.

This program is a scam, and they need to be arrested..... You can't find anyway to contact them in any fashion. I want to know what Consumer Affairs is going to do about this? From what I have read, you have so many complaints yet you do nothing.... Are you a scam too?

I have/had been a member of Classmates for many years. Long before they CHARGED anything to join. The website was wonderful back then (80's). You could find your Classmates easily and write on a page about the old places we hung out after school. We could respond back to their post (which everyone could share FREE) and tell them what you remembered about certain places and drive-ins we would go to. The website was so easy to use and so easy to understand. NOW, not only do you have to pay, BUT, you pay and see and find nothing!!! We are having a 50th Reunion this fall. This means most of us will be 70 years old. We need things simple at this age. Most of us are self-taught on the computer as they were not around when we were growing up in the 40's - 50's - and 60's. The Original CLASSMATES must have sold the company/website to SOMEONE else, who has used it for their PERSONAL gain. Not using it as it was first intended. I want to sue them, for taking MY MONEY and not delivering what I used to get for free!!! This type of FALSE advertising MUST STOP! I am getting too old to be treated like this.

I thought I would go to Classmates .com out of curiosity because they send me so much spam. I saw a old friend from years ago who tried to look me up. I then replied to him on the email he left. He replied to me after with "Omg, it's good to hear from you and I'm in a meeting. I'll email you later.." I have it all in my email as proof, but he never did return with a email. Come to find out he never tried looking me up at all or even wrote me the first email.. So who did that!!!? Classmates.com is a scam! And I'm contemplating a lawyer as well as because they used his name!!! Fraud!!!

Ordered a yearbook from Classmates.com. Yearbook was being sent standard mail so it would take 5-7 days as per what Classmates.com stated. The order date was June 3, 2013. The monies, of course, were extracted immediately. So here I am July 24, 2013 still awaiting delivery; I have no way to contact these people so I cannot check on the order. I guess I have been scammed by this organization and it pisses me off. DO NOT BUY a yearbook or anything else from these people.

My story is no different than all the rest below. Money stolen, but I want to add something even more important (I see I am not the only one who had this one thing happen). They somehow get your updated card information. The card this place had expired two years ago. All of the sudden they have my new card number and are charging again. WHAT THE HELL! I sent in disputes with my bank to stop the currently pending charge, a request to block them (CHKCARDCLASSMATES), and of course to Classmates - class action.. Yes, sounds good.

This website is worthless. "Messages" don't get sent for months; messages are edited so emails and phone numbers are removed. The cost is outrageous for little service. Make sure you remove your credit card numbers or they will continue to charge you. This company is going to die... They are not good enough to succeed.

I assume I must've signed up at some point in the last "X" # of years, but don't recollect ever going to the site. I tried to log in using my email addresses and normal passwords I use - with no success. They do not appear to have a phone # to contact; so the best I can do is challenge the billing to my credit card. This bites. How do companies get away with this type of behavior?

Classmates.com: I just happened to look at my credit card statement yesterday and noticed that you have renewed my subscription on May 31, 2013. I was not aware that you were automatically renewing it, and that you have been charging me $39.00 per year for the last 10 years for this account. I want it STOPPED; I want my credit card reimbursed for this latest charge. Your practice is a sham, and basically, you are stealing money from people. I was never given notice that the charge was automatic. Any other account that uses one of my credit cards has to call me to update the expiration date; your company does it without checking with the customer, which we both know is how you just keep charging without asking first. Your methods of doing business are deceitful.

My account with Classmates was cancelled over a year ago. Today, I find I am being charged $39.00 for a membership renewal. This is an illegal charge and I expect a refund to my account immediately. I will be contacting the Better Business Bureau about your company and the way you do "business".

Worst customer experience ever! My wife signed up for free when planning a high school reunion. Unfortunately, she provided a card # during registration. When the 1st charge appeared on 5/8/12, we called and they agreed to stop. Two months later, we were charged again. We called (and wrote a letter) and they promised to refund the charge and cancel the recurring authorization. Guess what? They started again on the 3rd month and never issued a refund or credit! As of yesterday, this process has happened again for the 5th time. No charge for 2 months after calling/writing and then it started over again and I never received any refund/credit/apology letter. According to my bank, I have to close my account in order to stop the charges. Classmates.com is a horrible company!

Classmates is in the business of lying to everyone. They do a promo for $7.50 for three months of service. They don't tell you that in three months they will charge your account $15 or $39.99 without you knowing that you are now a member of Classmates.com automatic billing system. Their phone # is 206-301-5900. President of the company is Harold Zeeitz. Their address is at 333 Elliott Avenue, W Suite 500, Seattle, WA 98119. As soon as I mentioned a class action lawsuit, they refunded my money. What they are doing is illegal in the USA. I hope this helps you all.

I was just charged $39 for a renewal charge (revolving account). I did not to my knowledge sign up for a revolving account but lo and behold, I got one like it or not. When I called and asked to return this money, they chuckled and said that that would be impossible because I had authorized them to take my money. They sent me a statement in bold letters indicating that I had read this agreement and agreed to pay. When I looked at the Terms of Service, this statement was close to the bottom of a huge document in very small print. Kind of reminds me of the IRS tax code manual. I am soliciting PayPal to let their customers know when they have had Revolving Pay attached to their account. If the banks did this for their customers, we would not have to deal with these unscrupulous money thieves.

In April 2012, I had an unauthorized charge placed on my credit card by Classmates.com in the amount of $39. I received a partial refund and cancelled my membership. In April 2013, another $39 was charged to my card. I called Classmates and was told that I had two accounts so I was billed on my old e-mail account and would not receive a refund. The problem is that they billed me on the same card, which should have been taken out of the system. I called the State Attorney’s office in my home state (Washington State), and I advised everyone else to do the same. They need to be stopped. Forget the BBB. Amazingly, they give them an A+ rating.

After subscribing, they automatically bill your credit card every year without giving you the option to discontinue. Even if you contact them the day after your credit card is charged, they will not refund your payment. Also, they make it almost impossible to get them to take you off automatic renewal. What a scam! Avoid Classmates.com at all costs!

I want to be sure my name does not appear on this site, for privacy reasons. There is no way to contact anyone. Links do not work. No way to e-mail. What to do?

Just like a lot of people on this link, I was also charged even after this happened last year and I cancelled then. Suddenly, the automatic renewal was activated. They have already had 1 class action suit for another fraud. It looks like they will get another one. There is no phone number for them to call and no number on the website of the parent company. If a class action is filed, I will certainly join.

Just like everyone else, I just got a charge from these guys. I called them and it's too late to reverse it even though it literally just went through. I am stuck with the charge and supposedly it will not happen again. $39 down the drain. This is simply wrong. This should not be automatic unless you opt in. This will be a class action suit for sure. These guys are simply wrong.

Like everyone else on this thread, I have been invoiced $39 for something I did not expect. The company is pointing to the terms and conditions of the membership agreement that I was supposed to read when I originally clicked on the "Submit Payment" button last year when I took their promo offer (which I did in order to read an email from a long lost classmate). As soon as my Visa invoice came in, I tried to cancel, but they advised that my automatic renewal button was activated (which is the default setting). I have since changed it to non-automatic, but that won't kick in until 2014. So, they've got me for $39 and I can't see how I can get the money back. I don't want to waste more time than $39 is worth to get it back. Very frustrating. Here's to hoping that a class action lawsuit is on the way.

They send you email alerts that someone has sent you an email, trying to reconnect with you. But then you cannot see that email unless you sign up and give your credit card and pay. And then, you get to see the email. You reply and offer your personal email address to an old friend, and when they reply to your personal email address - within minutes - Classmates.com deletes the email that was received to your personal email address. To add insult to injury, there is no way to contact this organization to make a complaint or to unsubscribe or to cancel your membership when you are unsatisfied with their services.

Just like the 2,056 people before me, I had $39 taken from my checking account yesterday from Classmates/Memory Lane. I tried to call them to no avail so I called my bank (USAA) and talked to their fraud division. I had to cancel my debit card and get a new one FedEx-ed to me. After seeing all the complaints lodged against these morons, it's amazing they are getting away with this. If it wasn't such a worthless website, I might not be as angry as I am. But it's annoying to get all their emails. It's impossible to move around the site. I'm furious.

It is impossible to get through to these people. I followed email instructions to turn off auto pay. I did not put auto pay. I never do that. They tell you to turn it off but some reviews say that does not do any good. I deleted my credit card. That should help. This is one big scam. This needs a class action lawsuit.

I went on Classmates Memory Lane last year for a trial period of 3 months. It was our 40th year out of high school. When there was no class reunion, I did not renew. Checking my bank statements, they (Memory Lane) took out $15.00 without my knowledge. I am in the process of contacting my bank to stop payment and putting a blocker on any more transactions. I contacted them only to find they are closed and to contact them through the internet. When I did that, it stated my account was closed. What the heck is going on? This is one screwed up company! It's high time they receive another lawsuit!

I chose manual renew when I signed up and notated that for my records. However, they renewed me automatically anyway. I attempted to call them numerous times but was on hold at least 15 minutes each time before I hung up. I then tried to contact them through their website on several consecutive days. All the links to anything that had to do with contacting them regarding billing directed me to a page, "Oops, we can't find the page you're looking for. Try one of the following:" There are 6 suggestions listed, but after trying all 6, I found myself back at the error page each time.

I joined Classmates.com in January 2011. I paid for a two-year membership at $30. On January 7th, 2013, I saw a $59 charge. I didn't even remember who or what was Classmates.com. I searched my Evernote and found my membership information from 2011. I searched my emails and found I had used Classmates.com for a short time but gave up, because I found it confusing and not worth the time. I also have the Welcome email from Classmates.com that said nothing about automatic renewals in two years! The odd thing is the credit card I used back in 2011 was stolen when someone stole my wallet in May 2012. How in the world did Classmates.com get my new credit card?! I went to their website and my new card was listed under my account.

It's the worst. I'm surprised there has not been a class action lawsuit. I signed up for a 3-month trial membership for $15 in January. Unfortunately I used a credit card I rarely checked in detail and in reviewing my year-end statement, I found they have been automatically renewing it every 3 months for the past year. I have now paid $60 for the "trial" (I do not subscribe to anything that automatically renews for that very reason). I contacted Customer Service and they absolutely refused to do anything, mostly sending auto generated form letters in response. Finally, a "Level II" CSR did admit that they could not provide me with documentation for what I supposedly agreed to, but stuck to their no refund policy.

I joined only for 3-month trial in January 2006. I should have known better. I didn't really use for more than a few weeks as I couldn't find helpful info or any classmates. I have received untold numbers of emails stating something like "Someone looking for you" or "So and so left you message," etc., but could never find said message. Classmates.com kept asking me to update to Gold subscription in order to view who's looking for me. Beginning November 2009, I have been trying, unsuccessfully, to cancel subscription. Website is useless. It sends you in circles or to broken/nonexistent links. Telephone numbers either wrong, have recording saying only open such and such hours (never when I'm calling) or most frequent message is "Due to call volumes, there's a delay in answering" blah blah blah.

Non-refundable - They have misleading language "yearbook reprint" leading you to believe they are printing a reprint of an original yearbook. Instead, it is a crap xerox of a used one with scrawling of the previous owner, then printed with a green hue to it. They claim that they have "state of the art" equipment. **, I could scan it on my portable and print it better than that - if I wanted to scan a used book. They copied the cover of the yearbook and printed it in a small area on the front and back of a black hardback cover. Looking at a previous owner's personal letters and doodles on photos could have been removed if they had good equipment. This is just stupid and I am stuck paying $90 because it is non-refundable. $90 down the drain.

They don't even have my card number. How did they do that? I do believe this is a crime and across state lines which is a federal offense. Where are these people located at? I want to know ASAP.

My ex-husband of 32 years is getting brave and continuing to stalk me and asking for me to post information on classmates.com, aka memory lane. I want to immediately terminate my membership and disappear from your site. Is that perfectly clear to you? An attorney is not necessary if you will only do as I ask. Why is this so hard to find a way to contact you? The website continues to go around in circles but never gets to the member care team.

I want to edit my profile because the year I graduated from Peter Burnett Junior High is wrong. I can't change the year; it delete my self from the website. But I can't seem to do it. Either delete my account, or I’ll see what I can do to legally get someone to make you delete it.

Classmates.com renewed our membership without our notice! We were only interested in the site for our upcoming reunions in 2009 and 2010, but this crooked site charged us two years extra! We are now working with our credit union to get our money back. In addition to the $80.00 they owe us, we also needed to cancel and order a new debit card for me so they also owe us for a $7.00 card renewal fee. That's $87.00 those rotten cheats have scammed us for. Spread the word to your friends. I let my Facebook friends know today and asked them to check their bank accounts.

Just like all the other members of classmates.com (Memory Lane) who have been trying to cancel our memberships, I was not alerted that my membership was going to expire and that the fee would automatically be taken out again, etc. There is a solution to this problem. Your bank will let you file a non-payment to Classmates.com (Memory) for a minimal fee. My bank is charging me $30.00 to file the paperwork and now, when the auto-pay comes through the system, I have my paperwork stating I filed a non-payment to Classmates.com-Memory. One word of advice: make sure the paperwork includes both names, Classmates.com and Memory because they will try to take out the fee by using both names if not successful using one name. These people are scam artists. I have decided to file a complaint with the FBI.

The automatic renewal option is very deceptive and difficult to find when you register. Yes, it's there but it's not clear, obvious or honest. They clearly make their money doing automatic renewals, which is a scam in my opinion. Most people would only want a membership in Classmates.com or Memory Lane (or whatever they call themselves) once every 5 or 10 years, i.e., when they have a reunion. The honest and reputable thing to do would simply be to warn people that their renewal time is coming up, and ask if you'd like to renew your membership. And as many have said, their customer service is dismal. You've been warned!

This is not a complaint, but a report of the resolution of my problem with Memory Lane which was reported here on the 26th of August 2012. If this is not the proper forum for this, please forward it to whomever might need the information. I have received word this morning (September 6, 2012) from PayPal that this dispute was resolved in my favor and that I will be receiving a refund of my $15 to the credit card which was charged (without my authorization or knowledge). Apparently, PayPal emailed the company every day for a week and received no response. Thank you.

I have the automated renewal unchecked on my account and they still charged my bank account $39. I am unable to contact them. I was on hold for 1 hour with no response and no email address to contact them. What do I do about this? Thanks.

I inquired about McKinley School in Winchester, Indiana. Instead, they connected me with McKinley School in Hawaii. Now, they keep sending me names of people from there that sound like Japanese, Hawaiian, or other Orientals. Now, I am unable to try to reach Winchester, Indiana at all on this site.

Back when this was just Classmates.com, someone decided to use my email address to back their own classmates profile. I got all their comments emailed to me, etc. I emailed Classmates and told them what happened, and asked them to remove the fraud account. I didn't want my email associated with the type of person that this profile indicated this person was. Nothing. I emailed again, still nothing. I called, and was told that since it wasn't my account, there was nothing I could do. Fine, so I posted a comment to her profile asking how she liked stealing other people's emails and I detailed just how many I got and how annoying it was. I hope all the people at her reunion had fun with that.

I signed up for Classmates-Memory Lane. I thought it was just Classmates.com for 3 months. When the 3 months had passed, they automatically used my credit card account and signed me up for another 3 months without me authorizing the transaction. They should have emailed me or called me, and they should not just assume that I wanted it for another 3 months. Magazine is doing the same thing, as I have experienced that too. What a sneaky way of getting someone's money.

I was charged $39 on my credit card on August 5, 2012. I tried to contact Classmates/Memory Lane to cancel the subscription. I was placed on hold for 20 minutes and hung up. I tried to do the same on the website and was directed to their "Customer Care" page which said "no longer available". How do I contact these people to stop charging me?

Unauthorized charges today (August 26, 2012) - I took out a short membership in the site perhaps 8 years ago (it was then "Classmates.com", I believe) but allowed it to expire without renewing. Early this year, my high school graduating class group contacted me regarding their 60th reunion, which was to be held in early August, and referred me to the site (now under the new name, "Memory Lane") for a focal point of contacting the group. In May, I took out just a limited, three-month membership, in order to keep abreast of the upcoming reunion ($7.50).

I paid by credit card to be able to view my messages and the next time I tried to view my messages, it says I have to pay again. I am so mad and there is no contact information to reach anyone to let them know! I tried sending an email too, but it did not work either! I have tried several times and it still says I need to pay, when I already did! Very upset!

Classmates is a fraud! They make you believe they have info. I want to cancel! How? No phone number and lies about information they have. None! I want out!

I signed up for short term subscription, did not like it and chose not to renew but was billed anyway. There does not seem to be a way to cancel auto renewal. I had to have my bank block future charges but I still want $30 back. I hope that the people that run this scam operation become paralyzed and crows pluck their eyes out.

After subscribing to Memory Lane, I found that if and when I viewed yearbooks, I was besieged with "Buy this" pop-ups every 30-60 seconds plus obnoxious ads for "singles in your area" and other irritating ads. As a paid subscriber, I should not have to be subjected to this blatant and hostile commercial approach. To top it off, they have reduced the display size of the yearbook pages to fit more ads on the page! I requested cancellation and got the automated response and nothing else.

My complaint is similar to others where I signed up for one year to see what Classmates had to offer. I enjoyed viewing the information provided and authorized automatic billing, thinking it was for the one year I signed up for. Little did I know that Memory Lane would continue to bill me for a second year and beyond if I let them. I refused to pay my credit card bill for this unauthorized billing and fortunately my credit card company was well aware of Memory Lanes tactics and waived my billing. I was told to immediately send Memory Lane a Registered Letter cancelling my Membership which I did. I tried phoning and emailing to Memory Lane, but I could not get through to them, which they have purposely designed. I received an email from Memory Lane after they received my registered letter (which cost me $16.00 to send) with an explanation of their policy and confirmation that they will cancel my membership.

I joined, aware of the "automatic renewal if you don't cancel" small print and, within a couple of days, decided I wasn't comfortable with that idea. I began to try and cancel before the three months and have met stumbling blocks at every turn. I paid with a debit card and now they are requesting that I give them the last four numbers of the card so they can proceed. Because of some obscure security reasons, I refused to give them the numbers and am cancelling my debit card today. I had not been smart enough to check out the reviews before. It is a good lesson. I will never again fail to check out anyone I do any online business with. This is outrageous, to say the least. Someone needs to find a way to go on some national news shows and put a bright light on these scammers. I will make sure they don't get any more than the $7.50 from me and I don't intend to be quiet about their tactics. Someone must have missed school on the day they studied honesty.

Auto renewal - I noticed a charge on my MasterCard for $39 by Classmates. I finally called them after trying unsuccessfully to contact them through their website (I think the website is purposely rigged that way). They said they don't send out renewal notifications (for Memory Lane), but agreed to refund $37 within 30 days to avoid my disputing the charge.

I noted a charge on my Mastercard for $39 by Classmates. I finally called them after trying unsuccessfully to contact them through their web site (I think the web site is purposely rigged that way.). They said they don't send out renewal notifications (for Memory Lane) but agreed to refund $38.30 within 30 days to avoid my disputing the charge.

I found what they had to offer was very interesting and they helped me get to a reunion that I otherwise would not have known about. I did pay for a membership so that I could send emails to old friends and found that some of these emails simply got lost and others seemed to take long periods to get delivered. The real problem: at one point I needed to change my password (which they will use your email to confirm), but the email I used to open the account with was no longer valid. And guess what? If you want to change your email address, they will still send a confirmation to the old email address! What a real Catch-22! I had to send an email to the parent corporation who in turn contacted Classmates.com and told them to contact me at my new email. Sheesh! All they need to do is ask your email when you make an inquiry, but they assume the old one no matter what.

I am so angry I could scream. Classmates/Memory Lane just charged my checking account $39 for a membership I cancelled over 2 years ago and will not refund the fee. It's fraudulent and it's theft and most importantly, I will not have gas to get to work next week because of it. From the looks of all of the negative comments with the same complaint online, I am one of many many people who have the same exact complaint. I guess that means they are getting away with it and have been for some time. Makes me think I should become an online thief and commit "legal" fraud, then, I could stay home, online, and wouldn't need any gas. That's what happened and its consequences, unlike the owners of Classmates who don't have to worry about having enough gas to get to work. Thanks for letting me vent. I sure wish someone would tell them this is not okay. Damn, I am fuming hot!

I recently decided to give Classmates a try as I had heard there was a reunion of my class (65th reunion). I signed up for a 3-month deal, I believe $7. I have since wanted to cancel because it is about to expire and I do not want anymore to do with this unscrupulous company. I have tried to the best of my ability to contact this company, to no avail. I am 82 years old and I consider this elder abuse to the 9th degree. I don't have the time to play their game regarding cancellation. I have searched my Visa bills and cannot find a record of this, although I had to get a new card around X'mas but I subscribed approx. in April. I am very concerned about this and know they were in a barrel of trouble in the past. Please help. I do not remember any password, etc. Years ago, I had Classmates, so I don't know what to do. Thank you for listening to this plight. P.S. I only had 2 or 3 real friends in high school anyway and none are going to the July reunion.

I have been charged several times on my credit card for a membership to Classmates.com. I go in their system each time and I cancel my membership. The charge is $15, so I didn't make a big deal out of it until I received the third charge and this time I knew for a fact that I have double checked that I did what I was supposed to do the last time I was charged. This time I called and the person that helped me (Peggy) was rude and claimed that they had no record of me canceling my account. This company is the biggest rip off of all time. Just because the charge is so small, I have to wonder how many people do what I did and just accept the charge and cancel once again. Then, they are in to the billing by $45 or more before they finally call and ask for help!

I just checked my bank account and found a charge of $39 from Memory Lane, aka Classmates.com. Fortunately, there was a phone number (206-301-5900) provided by my bank and I called to cancel. Initially, I was told I could cancel next year, when my membership was up in 6/2013. I wasn't too happy and said I wanted it cancelled now, I don't use the service and I want the charge of $39 reversed. Again, I was told no. I asked to speak to a supervisor, was put on hold for a minute or two when the rep came back on the line, told me that no supervisor was available and she would make a one-time exception and cancel my membership but it would be prorated.

On June 17, 2012, I checked my bank account and found an unauthorized charge from Memory Lane (aka Classmates). My account was charged $39. Now, I've been unemployed for almost 3 years. I was just approved for permanent disability with payment starting in mid-July. Needless to say, my checking and savings has long since dried up. It's only by the grace of God and my wonderful children that I am staying afloat. This $39 caused an overdraft fee of $35. Yep, I was out $74 from this fraudulent company. Not to mention the anger and frustration. ML/Classmates does not provide CS phone contact numbers, but did provide a customer service email. Of course, they never respond.

I signed up for a 3-month subscription to Classmates.com in 2005 using my credit card. Suddenly, in 2012, a $15 charge showed up on my card statement. I tried to resolve the issue on the Classmates-Memory Lane website, but the site had no mechanism for billing disputes. No ‘Contact Us’ email option either. I called my credit card company, and they arranged a three-way call with a representative of Classmates-Memory Lane. The rep acknowledged that I had not been a subscriber since 2005, had no record of the charge, said she could not help, and hung up on me and my credit card company. The credit card company agreed to file a dispute and credit my account. It should not be this hard!

I signed up for gold membership in 2009. When they linked up with Memory Lane, they automatically changed the terms and conditions. They changed my membership to “all access” and began auto-withdrawal from my Visa. You have to go to the site and change the auto-billing to manual billing; however, I still don't trust they won't auto bill you. I never did authorize auto-billing, but they did it anyway. I cancelled my subscription, but I await the e-mail for confirmation. Don't trust them at all! Fraudulent!

I was supposed to pay $19.95 for one year. They took another $19.95 out again this month, leaving me overdrawn.

They kept billing my credit card long after I canceled it. I sent e-mails and called on the phone. Then, I did not get full refund. Watch out for these people.

You charged my bank account and then I was on Classmates. Then, nothing. What the **, right? I was charged the $19.00 for one year and was on for a week. I go on and can't see anything other than you, all, telling me to pay again and what deals you have. I don't care about your deals. I paid! I hear this is a scam and that this would happen. If, for any reason, any money is taken from my account and I'm not let back on, you will see a court room in Maryland and you will find out who you just dealt with. There is no reason to charge people and then give nothing in return. It's called fraud and you can be charged with this. Trust me. Would you like to find out?

I recently went online to see the new yearbooks that they advertised via email. I did not sign up for any membership and have not accessed this site in years. Today, I noticed a $39.00 charge on my credit card, which is unauthorized of course. I cannot find a phone number or way to contact them in order to get my money back. I just filed a complaint with the State of Washington's Better Business Bureau. I also referred them to a site, so that they could see how many complaints there are against this company. Hopefully, this will help. Perhaps everyone with comments here should do the same. We need to stop this scam.

I never signed up for Classmates.com, but they sent me stuff. And because I answered it, they say they are going to charge me. The yearbook they sent out has a huge amount of errors, and they won't take me off the list.

When I signed up for a membership, I was signed up for automatic renewal each year without any notice. I received my credit card statement with the renewal charge and called within a week to cancel. I was told the membership is not refundable and my membership was paid up for another year. Go to their website, click help and turn off the automatic renewal if you don't want the same thing happening to you!

I signed up for gold membership to Classmates.com two years ago in hopes of finding classmates prior to our 50th reunion; however, I have never been able to connect with any classmates through this site. And I forgot about it. This month there is a charge on my credit card for another two years. I asked to have it reversed, but they refused because, "Through your acceptance of the membership offer, you authorized us to continue to charge your credit card to extend your membership until you took the necessary steps to remove yourself from this program.” I have now removed myself from the program and will dispute the charge through my credit card company.

Paid for and can't access anyone - I signed up for 3 months, it came as a withdrawal from my bank account. It had better not come out again for any reason. I will turn it in to the Ohio State Attorney General for action.

I did not sign up for this service. I just got my credit card bill and I saw a charge for $59. I don't think I signed up for this service. I want it cancelled, just to make sure I will not pay the $59 until this matter is resolved.

I signed on to Classmates.com in order to possibly connect to old high buddies. I was charged $7.50 for a trial and charged twice $15.00 for continued enrollment. I have attempted to sign out to Classmates.com and it has sent me emails saying I have people looking for me. When I sign on, it tells me to "upgrade" to a gold membership to view the contacts. I am listed as an "unpaid" member, yet they are charging me a fee to use the site. I contacted customer service and they told me they can see my account but there is no financial information showing at all. She asked if there was someone else in my home who's maybe using the site and my credit card. I informed her three times that there is no one else in my household but me.

I sent them an email, and they responded on how to turn off auto renewal and it also has a point to where you can delete the card number you used to subscribe to the site. I will see in August if it works. I printed the pages to show what I did, so I will use that if they try to renew it. Lots of luck to all who try the same. I used their help link to get to where I canceled my subscription.

I looked once into Classmates and did not find what I was looking for. Then, I noticed an unauthorized $15 charge on my back card. I immediately unsubscribed and told them to stop billing and refund my money. Now, I see that is not going to happen. It is just another scam against the elderly!

I have not authorized subscription to Classmates.com aka Memory Lane for any period of time other than my initial request. Please credit my account $15.00 you debited on 5/7/2012 and cancel any future business relationship that I signed up with you through fine print or otherwise and also, discontinue debiting my bank account immediately as requested.

End of month review of my bank charges and found a $39 withdraw for this company. Few years ago, I cancelled my membership with them due to their monthly billings (unauthorized). Now they have billed me for a year's membership with no authorization. If the bank cannot correct this issue, I will take legal action. Many of us overcharged/billed without agreeing need to consider banding together and filing a class action lawsuit against them. This is the 3rd year they have 'hit' me.

I paid for a membership I believed to be for a year, $15. I just found out I am overdrawn and a huge overdraft fee assessed because classmates.com automatically took another $15. I am one week away from graduation with my second degree and don't have money to throw away on a site that has not provided any services. I have found my old friends in the phone book. This site should be closed .

I never asked for automatic renewal. I don't find the website worth the money, and I stopped using it a long time ago. Now, I notice a $59 automatic renewal charge on my credit card. They refuse to take it off. They won't even remove my affiliation. I don't want anything to do with them but I seem be indentured to them until 2014. I'm nauseated.

I have not used Classmates.com in years, nor have I been billed by them in years. I recently searched for my yearbook on Memory Lane, and all of the sudden I have a charge for $39. There is no phone # available to contact them to cancel. I find it odd that they have no credit card on file for me, but charged my account?! I am out because my bank says I have to deal with them. How is that possible when I can't even contact them. This should be illegal.

Scam billing - I was charged $59.00 to my bank account to renew without my consent. I want my money refunded.

Classmates.com - I signed up for temporary (just for 3 months), short-term membership some time last year. I'm now seeing $3.00 - $15.00 charges on credit card for the last 7 months. I only realized this when I was looking at my recent and past credit card bills. I never requested any further membership in Classmates’ Memory Lane. I did not see any fine print stating I would automatically be renewed. Even so, they have charged my account three consecutive times in a row. This site should be closed down or be fined!

I went looking for my yearbook of 1958. Before I could look and after I paid the money, it didn't go back to 1958. But I was still charged $7. I am out of my money and 2 more months, because I found nowhere to cancel.

I signed up for temporary, short-term membership some time last year. I'm now seeing 15.00 dollar charges on debit card for last two months. I never requested any further membership in classmates-memory lane. I did not see any fine print stating I would automatically be renewed. Even so, they have charged my account two months in a row.

I am not a member of Classmates/Memory Lane. I had once been a member of Classmates.com a very long time ago but cancelled my account with them. All of a sudden, I get an unauthorized charge of $15 on my credit card.

On 01/03/12, my credit card was charged $7.50, reference # **. I have not authorized this charge. On 04/03/12, my credit card was charged $15.00 reference #**. I have not authorized this charge. The consequences; I've been charged $22.50 for services I have not requested. I expect a credit in the amount of $22.50 immediately.

I noticed a charge on my bank statement today for a $59.00 charge to these guys. I haven't used their website in a couple of years. I distinctly remember cancelling my Gold membership a couple of years ago and had also turned off recurring billing. When I saw the charge on my bank statement, I went to their website and saw that while my card info was still there, they somehow managed to have my new expiration date for my card (the old expiration date was in 2011). However, the billing address was from a couple of years ago when I was stationed overseas. Strangely enough, there isn't a way to contact them on their webpage... at least I haven't found it yet. I'll be contacting my bank in the morning.

Out of the blue on February 24, 2012, I get a $39 charge on my credit card from Memory Lane - Who? Oh... After some research, I find they are the site I used for a short while during my 2010 class reunion. They seemed to think they can just charge my credit card. The credit card company says the charge is from a merchant who automatically bills your account. I don't think so! If so, why didn't I hear from them in 2011? Why just now? Then I see they have settled a class action suit and there are recent multiple complaints on various websites. How do you ignore the charge if the credit card company (Citi-Cards) supports their lies?

Because I changed my email address and couldn't remember my password, I have been unable to get any help cancelling my membership. They say go to Accounts at the top or bottom of the page but there is no Accounts listed anywhere on the page. Also, there is no other way to get help as they list no email address or telephone number to call. How can I get them to quit debiting my credit card with a charge? It is ridiculous that I have no recourse. You are my only hope. Please advise me as to what to do.

A few years ago, I signed up for the shortest Classmates.com membership available to try it out. I did not renew. Sometime later, I had issues with them and eventually received notice of a class action settlement, which gave me a free year membership, which I did not even want. Today, I found a $39 charge on my bank statement. I didn't know they even still had my banking information, and I never authorized this charge.

A charge of $39 appeared on my credit card account. I called and was told it was too late for the charge to be recalled. So, I'm a member of an organization. I do not want to be associated with until March 1, 2013. I was told that I will not be a member after that time. It suits me, but I don't exactly believe them and wrote myself a note to call in February to make sure I won't be a member come March 1st.

In the first week of March, 2012, in reviewing my bank statements, following "overdraft protection" deposit was discovered, So, I looked further and discovered there was a charge on February 28, which read: "Visa Purch Recur Non-Pin CLASSMATES-MEMOR." I walked to my bank, and the teller said they had no more info than those letters. I have not been a member of Classmates for 4 years, so this was a shock to me! I want the charge removed, but this website may not be the official way to do it. But I feel better voicing my complaint, anyway. Any idea where to go from here? Classmates won't answer my emails to them! Thanks.

They make it difficult and impossible to cancel a membership online. When I clicked on multiple links they provided, I was never taken to where I could cancel. They do not list a phone number or email to do this. I found a phone number online but, of course, they are only open during business hours. I will never, ever become a member again unless they become more transparent in their business practices. I wish I had investigated the complaints online before joining.

I was billed last week so I sent an email requesting a refund. They sent an email back that basically says there are no refunds and I have to go into my account settings and change an option that has a recurring payment feature. I didn't know there were account settings! How convenient for a company to have a default setting for recurring payments and a no refund policy! Now, when I write, all I get is a canned response telling me how to change the recurring payment setting.

When I tried to sign up, it said I already was a member. I don't know how that so. This is the first time I have signed up. After I signed up, I gave a password that didn't match. Someone else is using my name. I don't sign up now.

I do not wish to be a part of the Classmates.com/Memory Lane. I enjoyed several years ago until someone began to tamper with the program and I could no longer get into the program. Now, they charged a membership fee of $15 for something I cannot get into. So I am demanding they put my money back and in the future, people should be notified of this before they charge the money.

I do not want this product and did not OK it to be billed to my credit card. Please remove me and refund my funds to my account ASAP. I tried Classmates once and cancelled it because I didn't think it was worth the money or easy to use. I have tried to call their office number, but no one answer phones there. I feel this is poor professional business. Their online site is just as irritating. I have tried several times to place this complaint. I do not hear anything today. My next contact will be the Attorney General's Office.

I cancelled my Classmates.com subscription for two years and they took $39 out of my debit card. And because of that, I had extra fees coming out of my account. I don't t want them to do that. I want my money back in the bank and I don't want the account active. I canceled it and I want them to keep it that way for them not to keep taking money that does not belong to them.

Several years ago, I signed up for a monthly Gold Membership so I could contact some friends. I canceled that membership after I reached the friends I needed. This year, a charge shows up for $39 on my credit card for an annual membership. I went on the Classmates' website and noticed that they were using an expired credit card on a still existing account number. I complained to customer service that: a) I never used the service, b) I didn't authorize this charge and c) that there was no notice that this annual billing was about to occur.

Charges have been made to my credit card without permission or without my knowledge. I did not even know Classmates.com has another name. No notification was sent to me about a name change or new charges and I am calling my credit card company to refute these charges. I have had no response to emails sent regarding this situation.

There is no place on their website to connect to cancel, despite clicking on the links for help or email. Neither works. It has not worked for over a month or two. After reading all the other reviews, I think someone should investigate them. How can they continue to stay in service, stealing everyone's money? How do you cancel without a contact? I tried emailing them, but it came back as a non-monitored email. How convenient. I called the number another person posted, 206-301-5900. Noted a longer than usual wait time. Duh, do you think!

I’m trying to update info for an upcoming reunion and they keep saying "they" have a problem. They won't answer my emails! I can't find a phone number to call and complain!

Not receiving any Information - I get billed but have no way to get any information from Classmates.com. Please check your records to ensure that you have the correct email address.

I am trying to cancel my membership, and there is nowhere to "contact us" on their website. When I go under "10 most popular questions and answers", I see the area that says "how to cancel my membership." Yet when you arrow over and click on the "click here" option, the response says "Oops, we can't find the page you're looking for."

Classmates/Memory lane made an unauthorized withdrawal of $39 from my debit card. This is theft. Please re-deposit the money into my Executive National Bank account immediately.

I am being fraudulently charged by this so-called service and was never a member. The complaints are a mile or 2 long. I wish to be removed from this service and there is no way to contact them. Please do not brush my complaint under the carpet. I am a veteran and I will expect a response from consumer complaints. Please honor my request and get these people out of my life. Thank you.

I just started to use my Classmates account. I'll admit I am new at using the computer, too. But now I cannot get into my account. Then you go through all the steps to see what is wrong and there’s not one answer, except that generated email that they have received the complaint. I also used my credit card and feel so silly because I did not even notice all the complaints until I started having problems. But if anyone is out there that actually has the phone number, please post it so others will be able to find it. Thanks for letting me vent. Have a good day. And maybe some day we will all be able to laugh about this. Or maybe have a reunion!

At the time I first went on this program, I thought it would be something I would like. For the past two years, this has been going on and I did not realize they were still charging me. I do not want the program and I would like them to return this $39.00 and stop sending me all this false info such as someone is looking for you, etc. and there is never anything or anyone there. Please cancel this and return the $39.00. Thank you.

Automatic billing: These people have been charging my credit card $15 every 3 months for years, and I just now caught them. I should always get a monthly paper statement from your credit card company. I just had a 3-way call with my self, Classmates, and my credit card rep. Future charges have been cancelled, but nothing can be done about past charges. The Classmates rep said everything was non-refundable once charged. These people are criminals and should be stopped!

Months ago, I requested to cancel membership with Classmates.com and still got charged twice. Now, I'm still waiting for a refund.

I tried to access Classmates.com, seems they are now Memory Lane. I can no longer get anything to work, every option sends me to the same Memory Lane page. I've allowed cookies and allowed access to the site. Finally, I got logged in but still nothing worked. I have no idea how to get access. I'm really pissed off about this taking place with no warning, no option to opt out - terrible customer service, not even a phone number to call. I've been a Gold member of Classmates for many years and now I get nothing for my money, no access, no explanation, nothing.

I do not want this connection. I didn't subscribe to this service and do not want it. How do I not get charged $15?

You have my name as graduating at the wrong high school. I graduated from Arcadia High in 1973, yet you have me in the system as graduating in 1973 from South Pasadena High. That is totally incorrect! Take me off from South Pasadena High at once.

I had trouble once before with this company automatically billing me. I enjoyed looking up people I knew. I am now in TX and don't run into many Trenton, NJ people here. Thus, I renewed I cannot remember the length 1 or 2 years.

Classmates.com has been siphoning $15.00 every 3 months from my account without my knowledge and or consent for the past 6 or so years. I had canceled my subscription to the tune of nearly $300.00 or so. They offered me back $60.00 of my hard earned money that they scammed me out of.