Classmates.com Reviews

This company appears to have become a national rip-off. I too was a recent victim of their automatic $39.00 renewal and was unable to get any satisfaction whatsoever.

I enrolled in a basic membership for $9.99 for a year and specifically checked to not auto renew. I got charged $39 today for a gold membership that I did not sign up for. I guess I was auto upgraded and that comes with auto renewal. I cannot get a live person, on eternal hold due to large call volume, I wonder why! I emailed customer service and go the standard response. I emailed back wanting refund as I did not authorize it and also called my bank and canceled my debit card due to fraud. I was not a budgeted amount and they almost overdrew my account. Now I have to wait 5 days for a new debit card.

I unsubscribed from Classmates last spring and was billed on my credit card for $40.27 ** WA on October 14th. I want a refund back.

You can add me to the growing list of Classmates.com victims. On October 26th, 2009, I signed up for a gold membership for $9.95. I saw that it auto renewed in the fine print (very fine print), and immediately changed the automatic renewal to manual. Then I deleted my credit card information on file. The Visa debit card that I used is tied to my PNC checking account. It expired on 5/30/10. Yesterday, I got slammed for $39.00 on my new debit card that expires on 5/30/13. I never gave Classmates my new expiration date. The 16-digit card number remained the same, only the expiration date changed. Classmates changed my renewal settings from manual back to automatic, then somehow billed to the new card without even knowing what the new expiration was. How did they manage that?

They charged my credit card $39 without my consent. I did not check the box for auto renew but they did!

I signed up for one year only. The year was up in Oct 2010. A $39.00 charge showed up on my credit card. I did not sign up for auto renewal. Stonewalled trying to get a refund, class action suit anyone?

I was charged $39 as an "automatic" renewal which I never authorized. This is the same as many other complaints.

I found out that I was billed $39.00 for an annual subscription, which I never agreed to. On September 22, 2009, I paid $9.95 for a limited time access to Classmates.com. I never agreed to a $39 charge for an annual subscription, nor did I ever find those terms explained on their web site.

I am sending a copy of your complaints against classmates.com to my credit card company. I am asking them to dispute the charges. I did not want to renew my membership of $39 and I am asking them to get the refund for me. Message to others: Try your credit card company.

Classmates.com signed up 2 months ago, but I can't get in to view my account. Also, I’m no longer getting emails from Classmates.com. I think I've been had? My credit card was charged, but my account is not active.

Classmates.com debited my account for $39.00 with authorization to do so. I cannot reach anyone in customer service and my emails are not responded to.

I just want to add a few more details. I just sent one complaint earlier. Name of at least one person is Anita. I also have an abuse issues number. My abuse complaint is against Doug *** of Lakeview, MI, class of 1974 from Lakeview High School. He cyber bullied me. I complained and I got deleted. He got to stay. I have complained to CM. They are sided with Mr. ***.

I was deleted from CM because I disagreed with Doug *** of Lakeview, MI, High School class of 1974 from Lakeview, MI. I merely responded on a post from him and he flew off the handle and left 10+ messages on my bulletin board. I responded back and yes, used a few foul words but nothing like the brutal abuse he put me through. I reported him to CM member services and I am the on that got deleted.

The company Classmates.com took money out of my bank account without my say so and I would like may refund. I do not use the site. Also didn't ask or tell them to do any such thing. Thanks. Valerie ***

I tried the idea of research for old mates several years ago via internet for a trial of $3.95. My account recently got charged for $39. I do not want this. It is ridiculous. Most of my school friends are deceased.

Just like everyone else, classmates.com took 39.00 from my account from a membership that was not authorized by me. They also stored my debit card info on their site which I never do.

I would like to cancel my membership and receive a refund for the charge of $59 billed to my Capital One credit card on 9/27/10. This renewal membership was done automatically with no notice to me, and it was automatically renewed for two years. I spoke to your representative by phone today and was told that the renewal membership fee is non-refundable. I was also told because I signed up for a two year membership in 2008, that this renewal is for two years. In addition to the above, the credit card you had on file for me in 2008 would have expired in January 2010. Evidently, you or someone else updated my expiration date on that credit card without my knowledge.

I have a gold membership and can not get into the site. There never used to be a problem. The page that comes up tells you to turn on cookies. My cookies are always on. I like the site, just want to use it.

I got the Gold membership back a year ago for $19.95. Without any warning, I was overdrawn on my C&F Bank account so it cost me an additional $39 for the "renewal" (which I did not want) as well as $39.95 for the membership. I called and they told me to go online to cancel. I wasn't able to do this either. I want to cancel my membership permanently. I will advise my friends to do the same thing. This is ridiculous, to say the least.

They debited my bank account for $39.00 without my permission for a renewal fee that I did not authorize, which seems to have happened to many people! I need the money for my bills.

When I noticed a $39.00 charge taken out of my account by direct withdrawal. I noticed it was Classmates.com. I sent them an e-mail stating that I only signed up for the one year program and that I did check the box to not renew automatically.

I called and spoke with Susan. Susan was decidedly unsympathetic to my concerns. I told her I had only signed up for a 3-month trial. I was charged another $15 which I did not authorize. I asked her to remove the charge. She refused. I told her I would contact everyone in the company until this got credited back to my account. She avoided my concerns, did not listen to what I had to say, or comment on it. It was like talking to a dead fish. She only promised that my billing was now changed to "manual" from "automatic."

Classmates.com does not have adequate virus protection and I have 9 viruses that are directly linked to Classmates. Realizing that I could not go online to contact their customer service to terminate my membership, I called their service line-206-301-5700. That line is never answered and it keeps asking you to use the website, which is exactly the problem. I want to cancel my membership and I cannot even reach anyone in any way (computer/phone/writing).

I paid $3.95 for a one year Gold membership with Classmates.com. I thought it ended after a year but I was billed $39.00 for another year! It went into an automatic billing which I do not recall ever reading about or approving. If that were the case, I never would have signed up. I removed my information from the site and wonder if they are stealing identities. It's scary. I emailed twice to get a refund on my card but I received no word yet, although, they said they would get back to me.

I called to cancel my membership and as that my $59.00 gold member automatic renewal be refunded. I was told that no refunds were given because when I signed up, I was advised that refunds would not be given. I told the representative that this was bogus and if someone wanted a refund, it should be given. This was a surprise withdrawal I was not expecting nor was an e-mail sent to inform me that the amount was being taken from my checking account. I asked for a supervisor and was not given one. So much for customer service! How does one get a refund from these jokers?

Classmates.com used my credit card illegally without my knowledge or permission and I have tried to cancel twice. What a scam. The only thing we can do is make our voices heard. Put a notice on Craigslist. Send info to your email list and your Facebook members. Post notices everywhere you can! I am quite ***, to say the least. ***@aol.com

I want a refund for $39.00 for renewal. I am not getting a response. I did not ask to be renewed. They did without permission.

They renewed the membership and I did not want to. I would like the $39 fee returned, please.

Then they prey on our human curiosity, sending emails claiming that others have been trying to get in touch with you. But, to find out who, you must pay for Gold Membership. They make it attractive, by only charging a nominal fee, something like $9.95. Now, a year later, I just noticed an unauthorized charge on my credit card for $39.95 for an additional year.

A year ago, I "joined" "Military Friends.com" as I had been in the Air Force back in 55/56. It was a one year free trial. Well, after the loss of my son, and four heart attacks later, I never gave Military a second thought, except going to the VA for my medical. Then, yesterday evening I was checking my back account and there was this $39 charge from Classmates.com.

This company entices victims to sign up for services with continuous emails stating that "friends" are looking for you and a special low introductory offer of $9.95.

I joined Classmates.com a few years ago as we were having a reunion. After the reunion, I told them to cancel my membership so they did, now this year they charged my credit card account. I emailed them and they said since I signed up they could charge me account and now I can cancel for next year but they do not give refunds. I have emailed them 4 more times, called my credit card co and wrote them with a cc to the BBB. Such a scam.

I applied for gold membership. However, I now want to cancel my membership altogether. There is no way to cancel the membership online. I am not satisfied with this membership.

I am angry that Classmates. They automatically charged my credit card with a $39.00 membership fee. I no longer want to be affiliated with Classmates for any reason. Do not give my information to a mail list or anyone or anything else. Just remove/destroy my membership. Thanks.

When I called Classmates to complain, the CSR said that their system did not allow refunds (what business system would ever not have that?) and eventually she offered me an 'exchange' to give me back the $59.99 and then charge me the special that's going on now of $30. So I said, "Isn't that a refund?" to which she reiterated, "No, it's an exchange." And then I said, "Sure, give me that but I'm still calling your supervisor tomorrow." Then she replied, "Well then I'm not giving you the exchange."

My MC card showed a charge of $39.00 and I did not authorize any kind of charge. I have not contacted them because of all the run-around I have read about other people who got scammed so I will call MC and dispute the charge. This is unlawful and I will tell as many people as I can not to ever join even for one year.

I did not sign up for Classmates.com. I am constantly getting emails from them. There is no way to cancel or get off their email list through their web site or by talking to a representative on the phone. It is driving me crazy. Constant irritation and frustration. The company is not legitimate!

I never signed up for anything with classmates.com. I returned from a trip to Turkey on Sept. 30 and received my Visa bill last week. There were four charges. Three were legitimate. The other, on September 26, 2010 was a $39 charge for Classmates.com. On the transaction date 9/26, I was in Turkey. On the posting date 9/28, I was in Turkey. I don't know how they got my Visa # but this is a scam.

I paid for a gold membership two days later, they closed my account. They did not refund my credit card for the gold membership charge. When I tried to re register as they told me to do. Well, I got stuck having to pay another fee, just to send a message. Five days later, same thing happens, they turned off my profile page. After I had paid them twice for a gold membership. They will not write my back nor will they call me. I would like to receive the services I paid for. If classmates does not want to give me the services I paid for. Then they should refund my two separate charges for a gold membership. I lost my money to this scam. Classmates are not honoring their memberships that they are being paid for. Why can't they give us what we pay for?

I have written to this company everyday, with no return emails.

I wanted to cancel my membership a gold member no refunds is what I was told How do I cancel my membership and get a refund?

On the sign up page there's box for auto renewal. I unchecked the box so no further charges would be drawn. After my 3 month membership expired I got charged another $15.00 without my permission. I called for a refund. The smart aleck rep. said no such option exist on sign up. He refused to give me a refund. When I told him I was going to contact the B.B.B. and many others he said "Do what you have to do!”

For those of us trying to get a refund on unauthorized funds charged either to our credit card or removed from our bank accounts, the address of the Chairman, President, and CEO of the parent company United Online Inc., is Mark R. Goldston, 21301 Burbank Blvd, Woodland Hills, Ca. 91367. According to the SEC filing 08/15/2010 Mr. Goldston owned 3251492 shares of common stock at a value of $4.96 per share. I think he can afford to refund our money.

This company took $39.99 out of my pocket and called me to return it. The same scam as everyone else, except for the fact it had already happened to me and I got a refund the first time. Don't take no for an answer. Call every number and every executive personally. Email your states Attorney General. Act like you’re crazy. I called every number and left messages.

At the end of last week, after my bank took it in the shorts for an unauthorized charge, I wrote Classmates again and requested they remove my account and information from their database/server. I explained that I was not asking for a refund as my bank had already 'eaten' the charge. I received a reply from a Michelle. It was a 'bot' type response stating about the terms I'd agreed to for auto renewal, blah, blah, blah. But please explore all Classmates has to offer and enjoy your Gold membership!

My wife signed up at $9.99 over a year ago and now on my credit statement was a charge for $39.99. Of course, no 800 number and after 14minutes on hold, I got an agent who told me it was not refundable. I told him it was going to be refunded in full. He then said he could lower it to $9.99. I said no the full $39.99. He then said he could pro-rate it to $35.00. I said put a supervisor on the line. He said they were busy. I said then put their supervisor on the line and if need be the CEO. I also said, "I will cost your company a lot of money as I fully intent to take this to small claims court and the paperwork and my legal fees will cost your company at least $1,000 and you will not like all the blogs etc." I then said where is your supervisor, he kept wanting my phone number and to have them call me back, want to bet I would never hear back. I said no I would hold and get a supervisor on the line. He went away for about 30 seconds and came back with, "you will be refunded the full amount." So when you are fighting these jerks, just keep fighting.

I found a member running a game that ha and others made members made because of political views. When the member became upset with this, he would turn them in as not following rules as imposed by Classmates. Also, I found this member or someone else used as a hacker to mess up the computer with virus and hack the classmate program so it would not work correctly. However, classmates continued to collect a fee even when service was not provided. Classmates is a scam, and honest users cannot follow the rules or get service for these foul games.

I re-subscribed last night then changed my mind. I tried to cancel, but there was no way to cancel. I could not even find a phone number to call. Can you help me please to unsubscribe? Thank you.

I signed up for classmates.com a year ago. I enrolled for the $9.95 membership and indicated that I did not want an automatic renewal. Lo and behold, I was billed $39.99 for an automatic renewal today. I had to google classmates to get a customer number, and I've been on hold for 30 minutes. Based on other entries, I will probably have to go to my bank to get this charge reversed.

When I first joined Classmates .com, they charged me $9.95 which I paid. When I realized that the site was not really a good way to keep in touch, and the ** ads for matching singles were more prominent than the schools, I called to cancel. At that time, they said they would not refund my money but they would not renew my subscription and I could use the site in the mean time. I put classmate mail in my spam folder, and only visited it about 10 times in the past years. I did not give them the permission to debit my account for $39 which they did on 10/11/10. I am on a limited income, and this caused a hardship for me this month.

Started on 10.07.10 to cancel my subscription. No phone number available to talk to a representative. They continue to say they update my password so I can cancel. It just does not happen. Still no answer after ten emails to them.

I signed up for Classmates.com to find my classmates. I was charged a fee of $39.00 on my current charge card statement which was not authorized. I demand a refund. I cannot reach anyone at Classmates.com. I need a resolution to this situation and a refund. There were additional fees to my charge card that were unauthorized.

Having been automatically renew before, I made sure to uncheck the automatic renewal button. Guess what, they renewed me anyway and took $39.99 out of my account. I am sick and tired of it and will email and call everyone in the company until I get a refund. I left a message, maybe someone else would like to also. They refuse to refund $39.99. I will refuse to stop complaining about it. I hope they enjoy my Gold Membership.

I bought a one year membership for $9.99 and without a notice, it was renewed for $39.99. Any company automatically renewing at higher rate must notify customer prior to renewal with option to opt out. This is usury and our government should have laws in place to protect us from them.

I was one of the stupid people that did not read the small print and got charged for another $39.00 renewal.

Classmates.com introduced me to premium at $9.95/year then slammed me with $39.95/year charge after 1 year with no notice. They won't refund 11 months on non-service. They say all hidden in small print.

Exactly the same experience as the other complainants. No notice of renewal, an automatic charge. Scam artist companies like Classmates.com should not be able to put something in small print then charge you automatically with no notice. Minimally, every company that charges by the year should have to send a renewal notice with a 60-day opportunity to opt out. A $39 charge for a worthless service, further erosion of faith in our economic system and loss of trust in corporate integrity.

They automatically renewed my subscription even though I told them prior to renewal that I did not want to renew. They put a charge on my credit card cannot get a refund. I'm steaming mad.

I just want to point out that most of you got exactly what you deserved. I do not care how small the fine print is, you need to read it. If you did not read it, then really, that is on you. Plain and simple, as the courts will tell you ignorance of the law does not make you immune to it. They have billing practices that (hey, maybe are shady), but you had the chance to read the fine print and you didn't. So who is to blame here really? You.

Can they keep billing me even though I haven't used that ancient site in over 7 years? I have to cancel my credit card or keep paying them. Okay, goodbye Capital One.

I have never subscribed to Clasmates.com yet my checking account was debited for $39. This is an unauthorized deduction and threw my account into NSF. How can I get my money refunded and how did they get my account information?

My complaint is the same as others. I saw a charge from Classmates.com on my account and called them the very next day. I never used this service. I think they would go broke if they didn't do these auto payments because now we have Facebook. I was told too bad, no dice regarding a refund. I predict these practices will soon be against the law. In this times, I cannot afford to be charged for this frivolous, useless service.

They auto renewed membership without warning for $59 and refuses to refund two days after they charged my card.

I signed up for a $10 membership over a year ago. I just got charged $39 for another year without my permission. They will not refund my money! I am mad! What can I do? I want to do something that will make them sorry. I only carry a small balance on my credit cards because of problems like this. It ties up what little credit I keep on the card.

I signed up for an introductory rate of $9.95/year for gold membership with Classmates.com. Nowhere was it stated that I was automatically going to be billed for $39 a year on the credit card I used to pay. I never received notification that my membership was up for renewal. When I received my statement and saw the $39 charge on 9/17/10, I emailed Classmates.com requesting a refund and to cancel my membership. They replied that they would gladly cancel the membership but would not refund the $39.

Classmates.com offered a "one-year special" for $19.00. For that price, I thought it was worth it. I used my debit card, was charged the $19.00 and was contacted by them at least monthly, sometimes several times a month, with info. For the month of Aug., I did not receive any contact at all from them. I guess they wanted to lay low so I would forget about them till they attacked. This past Monday, 9/13/10, I received a notice that I was "automatically renewed", as per the agreement I made w/ them, for $39.00. This was taken out of my debit account, without my permission. I emailed customer service and they informed me that once a renewal was made, there was no way to cancel and get my $ back.

I just talked to Christopher of Classmates.com and asked him to refund my money from unauthorized withdrawal of $39 from my account on September 30. He said that I had joined last year and it was an automatic renewal. I told him that I had joined for the $9.95 for 3 months and that I had specified that I did not want a renewal ever. He said that they did not have it in their records and therefore would not give me a refund. I told him that I had it in my records and I had spoken with Ann on October 12, 2009 and told her that I did not want a renewal.

In July 2010 I cancelled may account with Classmates.com. I am billed again this month and I would like a credit of $15.93 applied to my Master Card as I do not want this service. Trusting you will do this immediately. Thank you.

I got billed on my credit card for $39.00 so I called Classmates.com and told them that I wanted to cancel. I told them that I did not know they were going to charge my credit card without my knowledge. Then, they said that they did not do refunds. They said that when I signed up, there was a notification stating that I had to go back and cancel or it will automatically renew the following year. I never knew that. I never received an email stating it was time to renew as well. This is crazy--that they can automatically take your money without your knowledge.

I signed up for Classmates.com when they offered a year's membership for $9.95. Then, without my consent, they billed me for another year at $39. They never contacted me by phone or e-mail that they were charging my credit card. When I contacted them, they said no refund. This is a scam. My credit card company didn't offer any solutions either. I will cancel this card!

This is an update. Call classmates.com at 206 301 4600. After the automated message, press 3. That gives you their auto directory. Press any three letters with at least one being a vowel, that will give you somebody other than the the customer care dept. Leave a message requesting help with canceling your membership. Do this randomly several times. Eventually they will respond. If you get a person, ask them to walk over to customer care personally to help you cancel. I did this ten times. They eventually canceled my membership and refunded my money. It turns out their employees in the marketing and software departments don't like being frustrated any more than the classmates' customers.

I haven't had a problem with Classmates.com because I haven't given a credit card number, but I dealt with another company with pretty much the same situation like the people that are "stuck" with Classmates.com are describing. The easiest way to get out of an autopay situation is to cancel the credit card number with your bank and ask for a new credit card because of loss or theft. It may take a few days to get a new one but it's better than dealing with them for what seems like eternity.

They purport to represent Armijo High School Alumni by even using the old logo and fraudulently solicit membership fees. None of which goes to help a single high school student. As President of the real Armijo Alumni Association, I can attest that we receive numerous complaints monthly from Armijo students complaining that they have paid their dues, purchased clothing, etc., from Classmates.com

I tried to cancel my gold membership when they debited my credit card $39 without my authorization. When I contacted them to cancel the membership, they refused to do so.

I tried in vain to cancel my membership online, but it apparently doesn't work. I called when the automatic charge showed up on my credit card and they won't refund my membership money! I am stuck paying the whole $39 for 12 months of a membership I didn't sign up for.

Regarding getting your account canceled, I read a blog a few days ago where the guy said the only way he could get them to delete his account was by posting inappropriate photographic content on their site. He said his account was deleted the next day. I gotta give him a A+ for creativity. While I'm not willing to do that, I have considered posting expletives in the forum section!

I am also a victim of the infamous Classmates.com auto-pay scam. I was a 2-year gold member, so they stuck me for $59.00. Well, I just got off the phone with Classmates customer service where I spoke with Susan who was extremely nice. However, the best thing she could do for me was a partial refund where she reverted my membership to a 1 year at half price. So she refunded the $59.00 then charged me for $19.50, so I netted a $39.50 refund. Not an ideal outcome but better than the multiple emails which basically said, **, have a nice day!

I did what everyone else said to do and asked for Laurie. She didn't give me a refund. She told me each person is dealt with case by case and my case didn't qualify for a refund and most cases don't since we all should have seen the renewal information. Don't call her, it's not worth it.

I have tried several times to cancel my membership on the classmates.com website, but it does not give you the ability to do this (despite claims, there is no "remove" button). You can only fill out an online request form and they have never responded to this. I conclude they don't want anyone to have the ability to stop the automatic annual renewal fees. Each year for five years now, my credit card automatically gets charged $39 renewal fee and I can't stop it.

I got billed on my credit card for $39.00. Called Classmates.com and told them I wanted to cancel, and that I did not know they were going to charge my credit card without my knowledge. They said they do not do refunds. It is crazy that they can automatically take your money without your knowledge.

In order to find out who signed my guestbook, I took the bait and signed up for 2 years gold membership. I was unaware of the automatic renewal (probably in the small print that I didn't read), so when I got my credit card bill I called. They refused to refund. So I disputed the charge with the credit card and they appealed it. So I am stuck paying for $59 for something I have no use for.

Have tried repeatedly over the last 6 months to cancel my account, however, the website does not respond - advising to try later. Other attempts seem to go through, but no email confirmation. Now the auto renewed via my AX who has just alerted me and advised that the actual charge has not yet be made/approved and they will contact Classmates. Dispute pending. How unprofessional of Classmates to make it, so very difficult to stop/cancel memberships. They need to be aware of the adverse reactions.

2nd Update: Well, I received a notice from my bank yesterday that they were the ones who credited my account. I'd called them when I first found the unauthorized charge. They gave me some paperwork to fill out to file a Dispute Claim and a phone number to call to get a claim number. All I did was call and get the claim number; I filled out the paper word but hadn't gotten it back to the bank to fax in to the 'mother ship' to start the claim process. I must say I'm fairly ticked off my bank is eating this charge and not Classmates. I think I'll send Classmates one last scathing email. I'll have to call that number and talk to Laurie and ask her to delete my account because manually, there's no way to do this on the site. I hope this site goes down hard at some point.

I got an email saying someone was trying to contact me and join “Gold Member” for $9.95, so I did. I was never notified that it was coming up due and they charged my card on file $39.99. I contacted then and they said I am stuck with the cost of a gold member due 9/10/10. I ask them to take me out of there system. I want my profile removed. I'm on a budget and can not afford the cost. I would have never signed up if I new this is what they pull and auto pay to my charge card.

They charged my credit card, without my authorization, $39 to renew my membership that I never asked to be renewed. I've requested multiple times for a refund. At first, they said they have a no refund policy, then they offered a partial refund followed by an offer of a larger partial refund when I said I wanted the entire amount back. It looks like enough of us have had this problem to justify a class action suit. None of us will make any money from it, but it'll cost them a bundle for their predatory practices.

I can't seem to get a correct phone number for Classmates.com. I am trying to cancel this account because I listed the wrong school. I graduated 55 years ago and I could only remember the school was near Lexington Ave and 68th St. in NY. I couldn't find the school listed, but remembered it was a school taught by the Dominican nuns so I thought they changed the name to Dominican Academy. Just recently, my son helped me find my old school name and I realized my error and tried to correct it, but could not get through to them. I now find they are charging me again without any authorization. Please help me get rid of this account.

I, too, got my refund and an email confirming that my membership was canceled and profile deleted from Classmates.com on October 1, 2010. I used a local telephone number to reach them, I spoke with Laurie who was very helpful. She refunded the $39, said she would delete my profile, and the two credit card numbers they had of mine. (Yeah, they had two. Visa gave them my new credit card number! ) She also agreed to cancel my membership. I am still not pleased with Classmates.com, but I'm sure glad to be rid of them.

I only have the phone no. for these people and have tried a number of times to reach them with no luck! This is a rip-off. I too was charged by auto deduction on my credit card. I did not authorize this and tried to reach them to ask for a refund. I realize that it's not very bright to give card information, but I trusted them and look what happened. Clearly, there are many of us with the same complaint. This fee may not seem like much to some, but it is to me, and the worst of it is being ripped off! Please help us.

I posted a few days ago, as I'd had an unauthorized charge for $39 dollars. I sent two scathing emails through their "Member Support" function. I received two replies from different people, each apologizing and essentially saying there was no refund, and nothing they could do. Please feel free to contact, and enjoy Classmates Gold. Well, I checked my account online this morning, and lo, and behold, the $39 dollars has been credited to my account! I wasn't about to give up, because the second email I received was not satisfactory.

About September 9th, I was automatically renewed and charged $39 to my credit card. I fussed. They say they are crediting back a portion of the charge, but refusing to credit the entire charge. I've asked for verification if they have removed all information about me from their system, but they refuse to address this. I asked how my account was changed from manual to automatic, but they refuse to address this. I feel like I've been ** by Classmates.com.

After Classmates billed me out of $39 for an annual gold membership that I never requested or signed up for, I filled out and mailed an affidavit to my credit card company to challenge the unauthorized charge. I included my two emails to Classmates as well as the URL to this site to support my claim. As a result, two weeks later I received a refund of the full amount.

I was billed for $39 on my Visa account for a renewal of Classmates I did not request. I called their so-called customer service number four times and stayed on line 15 minutes each time. There was never an answer only an annoying message repeated every minute. I emailed them and asked them to cancel my membership, delete my profile, and refund the $39 to my Visa account. And they refused. They are unresponsive.

217 complaints in a couple of months! Wow. Well, me too. I had an old gold account which was deactivated and switched to free in 2008. Bingo. On the 28th of this month, they charged me $39 (which is btw four TIMES the current price of $29 for two years.) Well, I went back to their site and yes, my account showed up as free and no automatic renewal of any kind was mentioned. So I called them to dispute it. They refused to do anything. I went back to the site, and lo and behold, right after my dispute call, I was suddenly a Gold member with a manual renewal! What a total rip off! I've disputed this with my bank. I've completely canceled any relationship with Classmates.com. This sure smacks of fraud to me!

I cancelled Classmates months ago. Today, I noticed that there has been another $15 membership fee debited to my account. I have not asked for nor do I want another membership. I'm asking that they credit my account with the unauthorized amount of $15 immediately. Thank You.

They charged my bank $39 in renewal fees when I never agreed to such a thing. I sent an email and requested refund and cancellation, with no reply. I found a number to call (206-301-5900) where I complained for five minutes with him saying that they would cut the rate to $9.95 and I said no. I told him that every other company I know at least pro-rate when cancelling a service. He put me on hold for two minutes and said that they would prorate at $38.68, which is what will be refunded. Please call that number and demand a pro-rate to get most of your money back!

On 18 Sept 10, I received an unauthorized payment of $39.00 on my Visa account. I spoke with a rep at 206-301-5900 (Emerson) who said that they have stopped future deductions (?).

I am complaining against the auto renewal fees which were not asked for or warned about. There is no customer service and I cannot get them to cancel my account. They used a credit card that I did not even have when I set up the original account. My original had been changed due to fraud and I am still trying to figure out how they got that because I ** sure didn't give it to them. My advice (and I have already done this) is to email their advertisers and ask them to spend their dollars elsewhere as we are all leaving Classmates.com in droves.

All of a sudden I noticed a $39.00 charge deducted from my bank account by Classmates. I never signed up for any such fee. This is some kind of a big scam by Classmates.com, and I cannot find any way to contact them.

I am trying to cancel my membership with Classmates.com when my 3-month period has expired. The membership runs from 8/10 to 11/13. All roads lead to dead ends. I am not happy because they said my membership would be automatically renewed.

I had the same bad experience that everyone is talking about with these rip off artists. They offered me the Gold membership for $9.95 and a year later they billed my account $39 which I never authorized. This company should be shut down not just sued. I want my money back and would like to start another class action suit against this company. Please contact me about any further information you need to get the suit started.

I signed up for the gold membership after finding out a few of my old high school friends were also members and yes, if they jumped off a bridge I would too. Anyway, I began to be billed for an add that had popped up in the pop out sign up form. I specifically answered no to all the trials. I'm not crazy, just stupid. Okay so I begin to be billed by two different companies swearing I signed up for them. I then tried contacting Classmates.com for bounce fees and the recurring years charge of $39+. This went on for months.

Add me to the list of those billed by Classmates. I dealt with them 3 years ago after a $9.95 gold membership. I declined the offer to sign of for some service I can't remember. A few months later, I got a $49 charge for this service and an announcement in my inbox of my membership! I went to "Member Help" on the classmates site and complained. The charge was removed. That was 2007.

I got baited into the $9.95 gold membership last year. I setup my profile with "manual" billing so I wouldn't get re-billed. Guess what? Yesterday, a $39 charge from them showed up on my debit card. They tried to bill me on 09/05 not once, not twice, but three. Count them three times in a 10-minute span. Since my debit card is the prepay type, the funds were not there. Each time they tried to bill me, I was charged a $3 decline fee from the debit card company for $9 total. I guess they thought money would magically appear on the second and third tries. This happened again on 09/16, another three times in a 10-minute span for another $9.

I got an email from classmates.com and opened it. It charged me $39.00 and I didn't even join. They took it out of my account without me knowing! I closed that account a long time ago. This is called stealing!

I was charged $39 for a membership extension for a membership cancelled a year ago. I was charged $9.95 for a free membership at the time. I was able to contact someone at 206-301-5900 this morning. Though I had given him no info, he knew my name. He told me he would cancel my membership but could not refund the fraudulent charge. I have never logged on to this site but the charge was against a charge card that was opened this May.

I cannot cancel and keep getting billed. There is no way of getting a hold of anyone in this company.

I signed up for a free, but limited, membership on 9/8/2009. I was immediately charged $9.95. I decided it was a cheap lesson and never logged on again. On 9/8/2010, I was charged another $39 for an unrequested membership extension. They charged a card issued since my last visit.

I signed up 2 years ago for a 1 year Gold Membership. Period. I hardly used the service, not worth the money. Now, I find out they've deducted money from my account twice since then, most recently for $39, for what? I tried to cancel my account, get refund, now I'm in the same spiral of endless ** that everyone else is writing about.

I had requested last year to remove from their automatic billing system and to cancel this service. They said they would do that. Guess what, they didn't and billed me again for something I did not want. Today, I spoke to Scott from classmates.com and said there was nothing he could do to reverse the charge. I had requested to be removed from automatic renewal and I too removed myself from automatic renewal last year and I checked today and they had me on automatic again. Again, I have checked off to be removed. This is a big scam.

Without notice, Classmates.com debited my account $39.00 for a one-year subscription. Last year, I paid a $9.95 promotional fee for one year. Classmates was supposed to contact me to find out if I wanted another year's subscription at regular price, which they did not do. Now Classmates will not honor my request for a refund. When I originally paid the $9.95 fee, I did this over the phone with a debit card. I did explain to the customer service representative that I did not want recurring charges. Now, I feel I have been wronged by Classmates.

I was automatically charged $39.00 out of my account which I never authorized, and got online and saw that this has happened to many people. I can't get through to them, and am trying to get my bank to void the transaction. Someone needs to do something about this.

There is no way I can email or write them. No matter at what hour I call, the recorded message says it is "outside their working hours." I do not wish to be billed $39 every time they chose to do so. I do not wish to be enrolled in their business. I do not wish to receive emails from them. How do I get them off my back?

Classmates.com took money out of my bank account without telling me. I discovered it when I was checking my bank balance online. I guess since I paid for it the first time with my ATM card online, they just used it again to renew my subscription without even asking me. That is totally out of line and wrong! Now, I can't pay a bill I wanted to pay. Fortunately, I did not write any checks thinking I had that much in my bank account. But it is going to ruin my credit and the bill will get bigger with the interest added.

Last year, I signed up for Gold Membership on Classmates.com at a discounted price of $9.95 a year. I just got my Visa bill that shows they just billed me for $39. I tried to cancel my account and get a refund for the balance. But I was sent a form response email that says I signed up for auto billing and they won't give me back my money. I see lots of complaints now. But how do I get my money back?

I am very elderly and find it necessary to rid myself of all subscriptions. Classmates has made it impossible for me to unsubscribe. Apparently, once one subscribes, it's forever. They have listed me with a "Gold" membership for a duration of two years (I doubt that I requested this). Now I'm afraid that when the "charge date" arrives, I will get slapped with more than I can handle. I just want out.

The message I get when I request my password is "Sorry, we do not have enough information about you to verify your identity. Contact Member Care for assistance or try registering again." However, when I tried to do a new registration with the same email address, it give me a message that this email is already being used. Duh, Classmates, I could reset if you guys would answer my emails.

My credit card was billed $59.00 without my authorization. I remember signing on 3 years ago, but did not think I signed up for auto renewal.

Without my authorization, I was billed $59.00 for auto renewal. I tried to have them take off the charge but they wouldn't.

Without my authorization, as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription they have made it difficult to say the least. Seems as if we get the runaround.

Without my authorization, as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription, they have made it difficult to say the least. Seems as if we get the runaround.

Without my authorization as well as many others, they have charged us a $39 renewal fee. When we try to cancel the subscription, they have made it difficult to say the least. Seems as if we get the run-around.

Classmates.com automatically billed my credit card for another year and refused to retract the charges after I told them I did not wish to renew. This is poor business practice to "steal" money from your customers.

I upgraded to Classmates Gold on 9//20/09 for one year subscription at $9.95/yr. I did not authorize them to renew automatically, I had planned to cancel membership on 9/19/10. When I checked my credit card on 9/19, they had billed me on 9/18/10 for $39.00. I never saw a $39 figure when I renewed in 2009 and never authorized automatic renewal., They were extremely rude when I called and asked for a credit and to cancel my subscription. They told me I was renewed, I could do nothing about it and could cancel any time I wished, but would not get a credit for the $39. This company has pages and pages of complaints on Classmates.com, a scam website and several others for the same problem I had. They did this without permission and I feel that they have scammed me and many others. I would like to see some kind of legal action taken against this company, and I hope you can help us do something. Thank you

Signed up in January 2010 for a promotional cost of $9.95 for a year. For the last month or more, I am being denied full access to the website to see "my messages" and "who signed your book" and they are prompting me that if I want to see them, I have to join. I am already a member and they are obviously short changing me or have some incompetent bookkeepers.

Classmates automatically billed my credit card $39 without our authorization. I am one of hundreds of people across the country who are fighting this. Classmates.com claimed that I and others authorized them to automatically take this money via our credit cards. I never authorized them to automatically deduct this amount after our year's $9.95 deal was over to be a Gold member with them. I don't believe in pre-authorizing these things and I hope someone higher than them can put them out of business!

"This is how we do business." No wonder they can stay in business, they can keep your money because it says after you sign up it goes to auto renew, unless you change it. Well, what if you don't change it or don't know about it to change it, they won't give you money back, even if it was caught within a 10 day period. Any return policy is within 30 days anywhere else. Save yourself, don't sign up at all.

I have unsubscribed from their service at the early part of the year. I have written them several times to stop taking money from our account. A total of $15 every three months seems to disappear from our account. When my wife looked at a bank statement, she noticed where the money was going. This has caused me to bounce several checks and now, once again, this has happened. I hope you can help in this matter. We have contacted our bank and are in process.

In approximately 2003, I joined classmates.com after about a year, I cancelled the membership. About a year ago, they sent me a promo deal to become a "Gold Member" for under $20.00, so I went ahead and rejoined. After several months, I went to log on, and was unable to do so, there was a pop up that explained I would have to pay an additional three dollars or so in order to have an additional service, it made me mad. I tried to bypass this pop up, but was unable to do so. Consequently, I was unable to access my account. I went to call them via their contact information, of course there isn't a phone number, so I emailed them for support, they never returned the email, so I let it go and swore never to do business with them again.

Classmates.com and MyLife.com have put my info online without my authorization. I never rejoined them and they are claiming I did. I have an interview tomorrow morning and will be on TV about these sites. It is time that people should be aware of these scams and I am doing this for them as well as me. And Truste did not help me this time.

Add another name to those who were automatically charged on their credit card without their approval. I do not wish to renew with this sleazy organization and feel they are really scamming the public. They charged $39 to my Discover card on 9/19/10 without my knowledge! What can be done about this? It has really upset me since I have to watch my pennies carefully!

I'm an elderly in process of setting my retirement and cannot afford for greedy big company to cheat me out of $39.

received my M/C statement and had 39.00 charge I had not authorized. I disputed the charge and proceeded to call the Co. only to discover they had recording stating I'd reached them out of their normal business time and contact them on line for answers to all questions. Did try online and most confusing mess to try and accomplish anything.

Scammed me for automatic renewal and caused me to have a overdraft charge of 37.50 besides, they refused to refund my money and of course can not show me where I ever signed up for "automatic renewal" what can be done about this? I have spent some time and effort to rectify this situation, to no avail, like all the others in the class action suit.

They took $39.00 out of my checking account without my permission. When I emailed them to cancel, they would not cancel my "membership". I just want my money back; I don't ever use this sight. I am very strapped for money right now. I barely have enough for food, and gas to get to work. I can't get my prescription filled because I don't have the money now.

They charged me a renewal amount of 39. I called and said I do not want to renew and take all my info off your site. He said he would be more than happy to remove my info but I will be charged the 39 and that is their policy to remove my information. I said I am not paying you 39 for a service I am no longer using and when I tried to get into my account it was locked. How are you charging someone to remove their information? Also he said I could not get a refund because they had already billed me today. My renewal date was today, don't you think it s funny they renew you at 3Am, who is up to cancel at that time of the morning and do they even answer their phones cause on their website you can only contact them by email. This company should be sued for unethical business practices.

Classmates.com automatically renewed my subscription. The automatic renewal was in the fine print which I did not read. Aron told me to go to the site and change the billing from automatic to manual and the automatic charges would stop. I followed instructions and I don't know if it would have worked as that credit card has been canceled.

This company is ripping people off by automatically charging their credit cards and debit cards when it was only authorized for a one time use. I called the company and their attitude is basically too bad and that they will not refund my money. I believe they are scamming the public.

As with tons of other people I've read about, they auto-renewed a subscription I don't even remember getting. When I called to cancel and request refund, the rude lady states that membership dues are non-refundable. Well, I will be disputing the charge. If enough people do this, the banks and credit card companies will get tired of it and do something.

In Sept 2009, I paid Classmates 9.95 for a one year membership with my credit card. I would not have knowingly signed up for a renewal. In Sept 2010, a $39 renewal fee showed up on my credit card for the "Gold" membership.

Classmates.com auto renewed my subscription. I have financial issues at the moment and need to save $ where ever I can. They will not let me cancel the subscription. That is not right. I should be allowed to cancel.

I'm being charged by Classmates.com for another year. I never gave them permission. They are accessing my AmerisBank Account. No address is available for them, no phone, only online address. The charge is for $39.50. I have not approved it. Thank you for helping me.

They say that I automatically renewed my subscription to their site. I absolutely did not and they have not been able to show me where I did. Of course. What now? They also made my bank charge an overdraft fee of $37.50 because I did not know that they were running a scam and did not have the funds available for something I did not know about.

I received my charge statement and discovered a $39 charge from Classmates.com without permission. How dare they access anyone's charge card or even fail to send a notice of their intent and a valid option to opt out of this. For a site I barely glimpse at, what do I have to do change credit cards so this will stop or continuously go through this every year? What a sleaze company!

They took out $39 from my checking account and I didn't want to continue my membership. I have done everything they have on their web site to cancel my account but nothing works. I am going to my bank in the morning and see if I can get something done that way. There isn't anyway to call Classmates. It seems like there is no customer service and this is a scam, in my opinion.

I originally agreed to a one-time payment of $4.95 for a month access so I could evaluate the site. They then began charging me $15 a month for their gold membership, which I never agreed to. I have tried at least 20 times to contact them and finally reached a rep. I asked them to cancel my account. They said they did, but I continue to keep getting charged. I have submitted a block from my credit card company. This was never authorized. They have charged me $45 over the past few months.

For everyone that has had problems with Classmates.com, I have some phone numbers to call for people that have been scammed by this company. Classmates.com's numbers are 206-301-4600 and 206-301-4123, and their parent company (owner) is United Online,Inc. in Woodlawn Hills, CA. and their number is 818-287-3000 (office of the president).

I noticed that on 9/14/2010 I had been "automatically charged" $59.00 for a 2-year Gold Membership. I immediately contacted my credit card company on 9/15/2010 to dispute the charge and contacted classmates.com that I had not authorized this debit. Their response basically states, "Sorry, you can change your billing settings for the next charge in 2 years, but this payment will have to stay.” I never authorized automatic billing! Scam, scam, scam!

I have tried without success to unsubscribe to classmate.com. They automatically have set their site to take a yearly subscription fee out of my checking account without my permission. I would like to cancel this subscription, but you can not even email the site. When you change the renewal to not approved it automatically goes back to "Yes, I approve yearly subscription renewal." They just did this again.

I received my bank statement on September 15, 2010 and saw that an unauthorized amount of $39.00 was taken out of my account illegally by Classmates.com on September 12, 2010. Last year I got a one year subscription to Classmates for $9.95 and I was not planning to renew my order. I phoned the number that was on my bank statement for classmates and spoke to a man on the phone. I was adamant, and insisted several times that I get my money back because I had not given them permission to renew my account. The man said that they would not refund my money back and I told him that I would be making a complaint against them with the Attorney General and the Better Business Bureau.

I tried unsuccessfully to unsubscribe and I see from reading the rants from many people that Classmates doesn't make anything easy or possible that goes against their business model. Obviously, they want my name to remain on their site as it forms a small part of a critical mass needed to give their site legitimacy. Please assist me to unsubscribe from their emails and remove my name from the Fairfield Island elementary school (Chilliwack, British Columbia) site. Thank you.

Add me to the list of people snared by Classmates.com's version of bait and switch through auto renewal without any notice of impending charge of $39.00. I have disputed the charge with my credit card provider but at this point, I don't know if I will prevail in refusing to pay. I'm out $39 depending on Visa's response. I would also have to put up with another year of ** come-ons from Classmates.

I was charged an automatic renewal charge of $39 without my consent. I found a website **, and discovered that I am not the only person, to which, this has happened to. The economic damage is $39, and unauthorized use of my credit card (one I don't use much). Thankfully I checked my balance online and caught it before it went past the payment due date.

I joined this group many months ago. I never was satisfied with it and tried to terminate my subscription. I did it through e-mail address: **. I tried to contact them many times and never received an answer. As I did this over the computer, I have no physical address. They have been charging my checking account $19.95 twice on the same date for the one account. I cannot contact them because my bank says if I agreed to it on the internet, then they have no control and don't know who it is from. I would like my money back, which they have been charging me. Thank you for you time.

On 9-12-10, $39 was taken from my checking account via my debit card from Classmates.com for automatic renewal. I had only signed up for a $9.95 special for one year. When I called the bank on 9-15, they said I had to call Classmates.com first for a refund. And if they would not do it, I could file for a refund through the bank. Scott, employee **, at Classmates.com stated they would not refund after the renewal date. So, tomorrow I will be filing a fraud statement at my bank, "Federal Regulation E". What a rip-off of a company!

They renewed my account and charged my visa without my okay this year. I do not use their services anymore and have not in two years. I would like my money back. Thank you.

I canceled my membership a year ago, yet they charged my checking account a $39 renewal fee, saying it is an automatic renewal even though I phoned and canceled the membership a year ago. I never authorized an automatic renewal. I had to cancel my VISA card to keep from them withdrawing money without my permission again. They will not refund my money even though it was an unauthorized charge.

Classmates.com, what a scam. I signed up for one year for $9.99. They automatically renew membership after one year for $39.00. I knew this and tried to cancel online and by phone to no avail, of course. Therefore, I closed my credit card so I would not be charged. The credit card company put it through anyway. I had to fight with them to credit my account which they did after speaking to a Classmates representative. Never again. Beware of this scam, don't sign up.

A year ago, I signed for a $9.95 trial membership for a year. Yesterday, I was unpleasantly surprised with an automatic electronic withdrawal of $39.00. I contacted clasmates.com and they refused to return the $39.00 on the grounds the original trial membership carried a clause that the renewal would cost $39.00. What a scam! Had it not been for my line of credit, I would have had a bounced check. We need to band together and do a class-action lawsuit, which is the only thing they'll understand.

Classmates billed by debit card without authorization, for $39, for an annual membership. Before then, I was offered a gold membership for $19 a year that I could sign up for at my pleasure. Now Classmates, in a bait-and-switch tactic, insists that I signed up for automatic renewal, which is baloney. The company refused to reverse the charge. They are thieves!

I signed up for membership to this site for $9.95 annual fee and was surprised to find a $39 charge to my MasterCard on July 8, 2010 which I neither agreed or consented to. Is there no legislation in place to protect consumers from this practice? I had no intention of renewing this subscription and I have since gone to the site and saw under membership information that someone had slipped in automatic renewal under membership renewal. I emphatically state this was not done by me as I would never agree to such an exorbitant fee for such a marginally interesting site.

Like many others, I have read about today, I too, have been charged $39.00 on my credit card for a renewal I never authorized for Classmates. I did at one time sign up for a special they ran a while back for $9.00 but at no time did I tell this outfit to renew my membership. We finally, after a 1/2 hrs wait online got through to a girl names Jennifer, who, after much haggling and explanations, offered to credit our account for 1/2 the $39.00 charge. We told her to go ahead with this rebate but to definitely cancel our membership next year & mark my account with a do not renew note!

This company enrolled me in an unauthorized Gold membership on Sept. 3, 2010 for $ 39.00, which I did not give permission for. I called them and was on the phone for 15 minutes before I was able to speak to anyone. Then, I was told that I could not have my money back, but that I could use their services until September of next year. I explained that I do not wish to use their services and that I wanted my money returned to my account. They refused to return the money. This should be illegal. I am in need of a class action information against this company.

I agreed to a one yr trial at $9.95 but called to cancel in May 2009. Since then, Classmates has still been sending email and I just realized taking money from my bank account 8/30/10 was $39.00 I have called ** and held as long as 20 min but have yet been able to talk to anyone. They just read comments from satisfied customers but never come online.

I filled out the application online at Classmates.com searching for my junior high school yearbook, which cost me $9.95. I never heard anything from them. It has been a year and I would like a refund.

Classmates.com gave me a trial membership for a year and then set my account up for automatic renewal, which I was unaware of. Their Gold Membership is, in my opinion, not worth $39 a year.

As in all the other complaints I have read here, my checking account was charged $39 on 9/7/10 and I did not authorize this or set my account to automatic renewal. I can't find a phone number to call and the one on the bank statement is to some poor guy who has been inundated with calls and he is not the company. What can I do? Change my bank account at my inconvenience?

I too, like so many other people, have been charged $39.00 on 9/3/2010 by Classmates.com without my permission to my Visa. I will be filing a dispute with Visa. I never would have given permission for an automatic renewal. I only subscribed because it was $9.95 for a year which has proved to be a big waste of time and I never would have given permission to renew automatically! Who in their right mind would ever do that?

Last year, I was charged $39.00 for renewal. When I complained, they said to change renewal to manual, which I did, immediately. They charged again this year and when I complained, they proceeded with "change to manual" renewal, which I had done the previous year! This is a blatant and fraudulent business practice!

I changed my credit card info for automatic renewal and the old card was charged anyway. I did not receive a notice, but my ex-husband (owner of the card) notified me. I asked that they credit his card and charge mine, they would not. So I cancelled the membership, but I can't remove the profile myself.

I got hit for a $39 non-authorized membership charge on 9/3. I went up to their site, logged into my account and was horrified to find that all my privacy and payment settings had been changed from the last time I was up there! They changed everything back to maximum privacy for personal info, and back to "manual" for renewal from "automatic-credit card deduction" where it was!

A $39 fee for 1 year renewal was charged to my Visa card without my knowledge or authorization. I never signed up for auto renewal ever. There is no phone number to call them. I see from other people online that a lot of us are having this same problem.

They get you in for $9.98 and then hit your account for $39.00 every year after. You can't cancel your membership when you want to; they make you keep it for another year while keeping your money. I see they are doing this over and over. I don't feel that anyone should be required to keep a membership they don't want. I asked in writing to cancel and refund my money. They refused and are charging for another year.

On Sept 7th, 2010, I noticed a $39.00 charge on my bank account from classmates.com. I purchased the classmates.com last for $9.95 on a trial basis for 1 year. I never asked to purchase it for another year. Tried to call classmates but you get a phone message telling you to use the website. After exploring the contents of the website, I see that they automatically charge your account for another year and it's not refundable. This was done without my consent and it is a shame that this classmates.com is so dishonest. I hope that one day legal action will close this website down.

Classmates.com auto-drafted a fee of $39.00 out of my account without my authorization. When I contacted them, they said that my account had an auto-draft authorization on it, but I was never made aware of the option and it was a default setting not a selected setting. When contacting Classmates.com, I was denied a request by me to get a reimbursement of the $39 fee. My checking account was debited the $39 and almost caused an overdraft.

I signed up two years ago. Then, last year, I thought I would upgrade to gold membership for $9.95. I then made sure that my account was not set for automatic payment. Now, a year later, I get charged for $39.00 and cannot get my credit card to remove the charge. They also gave me number to call Classmates.com which is disconnected.

9/6/09 for $9.95 had year with classmates.com after year would or could continue for not sure m must have been $39.00 because they took 39.00 from my bank account number they got from me on 9/6/2009. I did not want to continue with them. However they have my money and say I can't have it back. This is because they say I told them to take out next time auto. This is a sucker deal, get $9.95 and hope you don't say anything and hit it again next year for $39.00.

I canceled my membership a couple years ago. Today, 9-8-10, I see a charge on my credit card for $39.00. I reported it as fraud and my card was canceled. Beware if you have ever had a membership with this site. I also received a class action notice naming Classmates.com.

Last week, they charged my bank account $39 for a renewal I did not want or authorize. I've read many other accounts of this happening. I have asked for a refund and immediate termination of my membership.

This is a complete scam as I know I had the setting for automatic renewal set to off. I can see here by all the complaints about this over the last few days that Classmates.com just got super rich. Something needs to be done about this. This will end up overdrawing my account as it was not an expense that was intended with my monthly bills.

I was also charged the $39 renewal fee. After sending a few notes asking to have my money refunded and them refusing, I finally sent a note suggesting they might be in for a class action lawsuit, that I had my account set to "manual" renewal, and that I thought it was a scam! I got an email this morning from Venita (at membercare@mc.classmates.com) stating they were going to immediately refund $38.79 to my account. I will see if they do.

On 6 September there was a charge to my bank account for $39.00 from classmates.com. I neither ask for nor did I authorize this charge to my account.

I was checking my bank account and came across an unauthorized charge of $39.00 from this site. I called my bank. They gave me their number. I contacted them and they were no help at all. They said it was for automatic renewal for a membership that was long ago cancelled. I never received any kind of invoice reminder of the payment, bill, or any other correspondence from this company in over a year, telling me this was going to happen. I am very upset that these companies think they can just take the little man and drag him through the mud. I am a father of 2. And the last thing I need is some company taking money from my family anytime they want. I put a dispute in with my bank. If there is anyone who wants to get a class action suit against these companies, please contact **.

I, too, on Sept. 5th was charged to my account $39.00 for whatever. I don't know because they never sent me a bill. But I will go to BBB with this. This is outrageous. My bank will be notified in the morning and I will stop this payment. I copied all the letters and will be turning this in. This is plain **. Stop before it’s too late. You have a lot of very bad people right now and this is stealing.

They billed my account $39 for membership without authorization. I just want to let everyone know that after at least 7 emails back and forth from classmates.com, I received my refund. Just keep after them, give them sob stories and you will get your money back. Keep insisting you want your money back. That is what I did.

They charged $39.00 for a subscription renewal that I am sure that I did not authorize.

My credit card was charged for this product for another three months without my authorization. The contract I signed with them didn't have this "ongoing" charge in an obvious site. When I was charged, it was next to impossible to actually find a person to help me cancel my membership. To be in business since 1995 seems rather lengthy to me for not having an actual logical place to cancel a membership. Why should a person have to search and search some more to cancel an online product?

For 2 years, Classmates.com has automatically taken money out of my bank account. I canceled the subscription at least 3 times. I do not use this account nor do I visit it other than to keep trying to cancel the account. On at least 3 occasions, they have caused my bank account to be overdrawn because I didn't know they were taking this money out. Somebody please help me. Thanks.

This company automatically renewed my membership without my knowledge or approval. Now, they will not refund my $39.This company is a rip-off. Don't get involved with them.

I saw a pending charge on my checking account for $39.00 from Classmates.com. I did not authorize this charge - I have no idea how they got my checking account information. I called Classmates and spoke to Rebecca (after being on hold 15 minutes). She refused to credit my account and said this charge is an annual renewable charge of which I was not aware.

I am only one of thousands being screwed by Classmates.com because of their automatic renewals. I also found a $39 charge pending in my bank account for a renewal I didn't authorize. Of course, not caring about customer service, they refuse to refund any charges. Their fees are "non-refundable" and your "only recourse is cancellation." Sure. By then they already have your money. I would be more than happy to join a class action suit and see them driven out of business. I would not settle for anything less than the $39 they owe me.

Approximately one year ago, I subscribed to Classmates and paid the fee via debit card. Today I noticed a pending charge to debit card of $39.00. I did not authorize this transaction. I took the last $60.00 to my name and deposited it in my checking account. Checking online to see if the amount had been posted to account, I noticed the available balance was $21.00, not $60.00! This was due to a pending charge of $39.00 from Classmates.com. If I would have known that was on there, I would not have made the deposit. I have spoken to the bank. Unfortunately, they are unable to do anything at this time. The man at the bank gave me a phone number to call (Classmates), but it is a recorded message. I am also unable to locate an address. If you could suggest a way to rectify this matter, please contact me. Thank you.

Email said Classmates were searching for me. I fell for it. Signed up for gold membership. On sign up page said I could cancel any time. Wrong. Tried four times. Short time later, I'm signed back up but from their end and my account was switched from manual to automatic. So I contacted bank. Changed card number. They only got $$10.95 but now they have my email address and snail mail address. When next pay date comes around about a week. I'm on social security, 66 years old, bad eye sight. I expect they're going to drive me to a stroke trying to collect another $10.95. I wish someone could stop these crooks. "It's just wrong" what they're doing. Could I join group class action suit? Can't afford attorney or I would sue them myself. Alone, lonely, sucked me in.

Today, my membership was set to renew and I wrote to cancel. They will not let me cancel it until this date next year. I stopped the auto-renewal today. I took my credit card information off the page and they still said that I cannot stop the service until 9/6/2011. They also said that my membership was $9.95, but they have put a hold on my credit card account for $39.00!

I had a 39 dollar charge on credit card that I never subscribed to. I was offered free trial around 3 years ago and canceled it. This charge come out of nowhere.

I was just reviewing my credit card statement online when I noticed a charge of $39 from classmates.com. It was charged to my account without my permission. I am going to attempt to call my bank to see if there is anything I can do. I will also try to contact classmates.com to see what if anything they can do. From the looks of what others have reported, it does not look good. I am also going to cancel my account with them. They are not worth the money, and a rip-off. I hope they will pay for what they have done. It is really a shame!

Classmates attempted to charge my credit card for $39 for an unauthorized renewal. Fortunately, my Visa card fraud department denied the charges but permanently froze my card number and it is irrevocable. I must now wait 10-14 business days for a new card and then notify all vendors I deal with on a regular basis of the new number. Add to that the inconvenience of being without a valid card for purchases of anything on line or at local stores. It is a terrible inconvenience for me as a primary caregiver for a neighbor. These people must be stopped and victims reimbursed for the hassles imposed on them.

They have taken $39.00 from my checking account via my debit card without authorization. I did not renew or plan on renewing this subscription. I have been unable to get a refund. Your help is greatly appreciated. We are stuggling financially and this was unexpected and I am currently in the negative in my checking account.

Classmates.com is ripping me off illegally. They charged me $39 to my credit card while I don't even have my credit card information on file with them (according to their online account when I logged on to investigate on my own). How ironic and bizarre is that? I'm going to sue them for making unauthorized charges--for a service I didn't sign up for. How would I know if they are keeping my information securely? I don't even have my credit card information online with them. How did they get my information? This is fraud.

To the staff at Consumeraffairs.com, thank you for your immediate response to my complaint. Classmates.com canceled my membership and refunded my account that day. I really think that your publication helped expedite things along quickly for me. Until then, they were rather cold-hearted and rude but they changed their tone quickly with the quick results of my media campaign. I appreciate the help that consumer protection groups like yours offer to the general public. It sends a powerful message to corporations that otherwise take advantage of us.

I just found out from my CC statement for August 2010 that there is a charge of $39 from ****. I enrolled with them and canceled that years ago. I don’t even know why they would charge me unless they have proof. I disputed through my credit card and keep watching that. There is a class action lawsuit.