Classmates.com Reviews

I was charged a yearly membership fee automatically on June 28, 2018 which I did not know I had approved of, anyway the day I was charged, I wrote to them immediately and received this reply, "Hi Jamie, Thanks for your message. We're sorry to hear that you wish to cancel. To discontinue your paid membership after the current term, follow the steps below: At the top right of any page, click the gear icon and select Account. Select Account & Billing and enter your password. Click Turn off automatic renewal. Click Yes to confirm your decision. By changing your renewal option to Manual, your account will not be charged again. You'll continue to receive paid benefits until your expiration date."

I wish I read the reviews here before I found that awful site. I wanted to get my dad a copy of his high school yearbook. I ordered it through Amazon from Classmates. After reading and seeing the AWFUL quality, I was able to cancel my Amazon order. Here’s the kicker... I couldn’t find my grandma’s yearbook on amazon but I did find it one the classmates' site. My grandma passed away 6 years ago and I would have loved to have a copy of the yearbook! I placed my order and the site said that my card couldn’t be accepted. So I tried again. Same message. So I switched cards and used my credit card. Same message. Then all of a sudden I get a text message from my bank that my debit card was compromised.

I thought I would find a certain classmate on this site that I have been looking for years. I had no success in finding her. It was my understanding that I would receive a notice when this subscription was up for renewal, but I did not receive it and had forgotten all about it. They dinged me for another 2 years at $72. It is a LOUSY site. I called customer service and the lady was very cold and very rude. If you give these people your credit card number, YOU WILL BE SORRY. I will leave it up to my credit card company now. BTW, if I could give them a NEGATIVE five stars, I certainly would. It hurts to even give them a one star.

When you try this service for the first time, they don't make it clear that they will auto-renew the subscription for TWO YEARS at the end of the first year. They claim to notify you in advance before renewing the subscription, but they send so much useless spam all the time that you won't recognize it as a renewal notice. Then they hit you with the charge for two full years in advance, using the old payment information from the prior year; and even if you protest that you never use the service, and even if you try to cancel THE SAME DAY the renewal period starts, they refuse to refund the advance subscription charge. This company is a bunch of professional CHEATERS who skate just inside the limits of legality.

number, totally different number and new security code. My original card was compromised and we had it replaced in 2017 because some charges showed up that were not ours.

Classmates took an old account and switches it without my approval to auto renewal. I only found out by them sending a payment to PayPal they were requesting $ 48, which in return posted this online to me. I went and disputed with my PayPal account which I have not heard anything from. I also contacted Classmates and they say basically tough crap, they claim in the fine print that this is explained and cannot refund me anything. I switched my account to manual renewal again and deleted everything off their website. Credit card was going to dispute it, but found they charged me $24 last year I did not catch back then. Let's all contact the US States Attorneys and file a class action suit against them. In 2006 Time Inc. did this also. US states attorneys made them refund 4.1 million dollars of unfair renewals. I for one Am Filing a claim to the NY states attorney. Don't let them get away with this.

Buyer beware: Ordered a reprint of my 1981 yearbook. I wish I had read the complaints listed on ConsumerAffairs before I ordered. The reprint quality was so terrible. It looks like all they did was copy the original book with a cheap copy. I complained to them and asked for a refund. Of course they would give me one.

Ordered what I thought was a 1967 Yearbook. Sent a 1965. When I complained said they did not have a 1967 yearbook and I should have known I was getting the older book. Very deceiving the way they explain the information on their website. They would not accept returns and I am stuck with the wrong yearbook. I see where they are under investigation for these same actions. The quality of the materials are of poor quality. They need to be prosecuted.

Classmates charged a two year membership fee automatically from my account without any prior notice. A one year renewal was what set up and they done two years. I complained and requested a complete refund along with cancellation of my account and elimination of any and all personal information. They refused and stated I would be listed in their site for two more years. This place is a total ripoff to begin with.

Classmates.com is a scam website. They post fake messages from fake people trying to get you to join which I did for one month. Then they sold my email address and I was flooded with junk mail and charged my card another 16.50 without my permission and now refuse to refund it. DO NOT give Classmates.com your credit card info or email. YOU WILL REGRET IT!!!

Renewal charges - Classmates charged my PayPal account. They never notified me. If not for an email from PayPal I would never have known. The charge was for 72.00 but there was mention of it being 108.00. I read previous complaints and did not bother to call them. I called PayPal instead and PayPal removed the charge. Apparently this has happened many times before.

I joined Classmates.com 2 years ago. I connected with 3 people, but now, with Facebook, it's an unnecessary membership. I did order a reprint of my HS yearbook, but it is very poor quality. My main problem is that I didn't realize that I was enrolled in an automatic renewal plan, so now, 2 years later, I am charged $72. They will not refund it, because it was supposedly in the membership agreement. They also said they sent an email reminder, but since I get daily junk mail from them, it got deleted or lost-- I never saw it. Just know what you're signing up for.

You will be continually billed every year or two without pre-notification. I was auto billed through PayPal yesterday. If it weren't for PayPal notifying me, I would never have known about the billing. Classmates, of course, sent out no notice. I went on Classmates and changed the AUTO BILLING to manual. I don't remember EVER choosing AUTO BILLING. I actually went on my PayPal account and deleted as many of the accounts and cards as it would allow me. When this is over I will definitely close my PayPal account so Classmates can't do it to me again next year. I never got anything out of the original membership. No past classmates contacted me and the whole thing is a sham. WASTE of your time and money to begin with.

I received a notice from Paypal that Classmates had charged $59.00 to my account on 12/26/2017. I was never contacted regarding a renewal and definitely not for $59.00. What a rip-off! I contacted classmates in writing and was told on the accounts page everything is stated and that by participating you automatically agree and that they had sent me a notice 30 days prior (never received). Pretty much saying there is nothing I could not and they were not reversing the charge. However, they went on to say that after this charge I would be a free member with no more charges. Yeah right... until the company is sold again or they make up new rules.

I belonged to Classmates.com with a paid membership for 2 years only around 2009 or 2010. More than a year after I canceled my paid membership, I saw that they had renewed my subscription via my Discover Card every January for the last few years, this falling after I had canceled my paid membership, sent them an email about this, then apparently forgot about the situation. A year later, I again noticed a renewal on my Discover bill. I contacted Discover, and they said they can only do something if I document calling Classmates and give them the date and name of the person I talked to asking for resolution of this matter. Then, they said, it would be a wait until the following January to see if this fraud continued before Discover could act against them. I called Classmates.com. They had been sold to another company. The new company did not have me as a paid member and denied billing me or receiving money from me.

It all began when I received an email from PayPal that I was being charged 48.00 dollars by Classmates.com to which I immediately disputed. After also putting by bank on notice of the unauthorized transaction, I was informed that Classmates was saying that I signed on 9/21/2016 for a 12 month Classmates+ membership with registration ID: ** for an amount of 24.00 dollars that also renews automatically for an additional amount of 48.00 dollars, and is nonrefundable. I believe if I saw this on an invoice, I would have walked away. I believe anyone would.

My first awareness that my subscription to "Classmates" had been "renewed" was a notification that l had "authorized" payment for same via PayPal. This apparently falls under some small-print nonsense of which l was not aware. The subscription is automatically renewed, charged for first, and the unfortunate subscriber notified second. I emailed Classmates immediately upon receipt of their renewal notification, stating l was NOT interested in renewal, but was charged anyway.

Misrepresentation of charges for product. Site does not tell you all costs until after billing info entered. After entry, they let you know its considerably more than presented in initial offer. Had to call my bank and file complaint with BBB who already knows about them.

First... I never sign up for automatic renewals... Never. I was notified that my PayPal account had been charged three days ago with an automatic renewal for Classmates. I did not want to renew because I get messages from a person that I don't know now and have never known. I wanted to stop my subscription because of this but Classmates charged me anyway. I call them and the person told me there was nothing she could do except remove me from the subscription. Even though the payment was only 3 days old, she could not refund any of my money. Therefore, I paid three months price for a three days' subscription which I didn't order in the first place. Beware of this kind of scam. Be very careful. Now I must open another PayPal account to keep them from using my existing account again.

I found an unauthorized charge for 1 year by Classmates.com. I did not have auto-renewal turned on nor did I even have a credit card for them to charge. Somehow, they obtained a number for a Debit Card that I have never used online and submitted that. I am going to take this to the max that I can, reporting them to State and Federal authorities. When I told them about the unauthorized charge they offered to give me a discounted membership saying that is all they can do. They are ignoring the fact that what they did is the same thing Wells Fargo recently did and it is FRAUD. I recommend that nobody ever renew with Classmates and if you're not signed up with them that you never sign up.

Beware. Classmates.com renewed my subscription without authority from me through my Paypal account on July 25, 2017. After speaking with a Paypal representative, she told me that Paypal authorized Classmates to go INTO my checkbook (which was attached to my Paypal account ) and they withdraw $59.00 from my account, unbeknown to me. I contacted Classmates and they said that I had automatic renewal. This was a lie, as I checked my account on Classmates and it said "manual". Stay away from Classmates and check on Paypal.

They sent me a 1976 yearbook which they said I ordered. I graduated in 1977. All of the comments in the yearbook were addressed to someone named Pam? Obviously, the wrong book was sent. They said they cannot give refunds after printing. What a total ripoff this company is.

Like many others here, I too was charged for a 2-year automatic renewal for $59.00. I never received an email advising me of same; and only discovered it when I went online to my bank. For some reason -- not by my own doing -- my Classmates preference was changed to automatic renewals. I have now deleted all of my personal information at that site and contacted my bank, who have placed a stop payment on the fraudulent charge (at a $35.00 bank fee). A wholly infuriating experience... and this practice should be ILLEGAL!

Recently, Classmates.com automatically billed my cc $59. I did not request this billing. When I tried to obtain the refund, they turned me down. Do I have to hire a lawyer and sue them? They had no right to just take my money!

My first subscription to Classmates was back in 2001. Back then they did not have automatic renewals and they would ask you to renew when your year expired. I only paid for a subscription three times, the last one being in 2006 or 2007. After it expired I had no interest in renewing it as I no longer had a need for their site. I went about my life for about five years. Then a strange charge appeared on my credit card in 2012. It was from Memory Lane. I had no idea what that was so I looked it up on the Internet and learned that was the new name, at that time, of Classmates. They'd been purchased by Memory Lane and were even using that name for a while. I had never resubscribed, so I knew this charge was in error.

DO NOT subscribe to this product. If you do, watch the tactics they employ to renew for an entire year without your approval. I would subscribe for a couple of months at a time just to keep in touch. I have NOT and would NEVER subscribe for an entire year. Somehow, they claim I resubscribed one month ago (MAY 2017), which I did not! And my credit card was charged $48.00 for an entire year subscription. When I called to have my credit card credited I was told that I did not read the disclaimer stating that I was responsible for the cancellation or renewal was automatic. Again, I did not knowingly resubscribe in May 2017. I will be filing a complaint with the Better Business Bureau and my credit card. I cancelled my subscription even after the representative informed me I would lose my $42.00. NOW does this sound like somebody that intentionally subscribed and wanted an automatic renewal?

Classmates.com changed their format. I'm not sure of the exact date but it had to be in the last year or so because all of a sudden a pic that I had loaded that was originally cropped from the neck up was published to the internet uncropped showing way too much cleavage which I obviously was NOT intending to upload WHATSOEVER!!! They will NOT remove the pic & now I have lost jobs & many chances to obtain jobs because of this as I am in the healthcare field!!! My reputation is RUINED by this!! I was wearing a low cut tank & had used a crop tool that used to be on the old format & when I checked my account it was still posted as cropped but they downloaded the FULL LARGE image in a very LARGE pic onto Google search so that everyone who does a search of my name sees a massive inappropriate pic of me!! WHY would they do this??? Are they now trying to turn this into some kind of sick dating site or something??

Personal Opinion... Due to the EXTREME high number of Classmates "Complaints" online, I am not sure that any "agreement" from Classmates will hold me as a member without a lawyer behind me. What they say and what they do, are two different things altogether. The premise is good but the method for a paid subscription is very worrisome. At the end of your trial period the cost doubles and you will be the one to continue to pay it with little, if any, choice. I am against the automatic withdrawal of funds from my bank account by ANYONE, at ANYTIME for any reason. This is what Classmates plans after its trial ends.

They have also placed a hefty debt on my bank account and you can't get through to them. Judging by everyone else's experience, they will refuse to refund, but I'm taking this to the fraud division of my bank.

I have been a member of Classmates for over 10 years. The last time I renewed was in 2015 for $31.83. My credit card has changed since then. Much to my surprise I see a Pending Charge for $63.66 for another 2 years of membership. No notification of renewal. And somehow they acquired my new Credit Card Number. I did not update the information. This is totally unacceptable and deceptive. Besides that the price doubled. Very disappointed.

I signed up for Classemates.com in 2016 since they had a half price special for the year. So I signed up just for the one year or so I thought. Anyway, I was recently charged a $48.00 renewal fee for 2017 for which I did not knowingly authorize. I called Classmates.com to get a refund and was told that when I signed up that I signed up for automatic renewals. I was also told that renewal fees are non-refundable. I probably accessed their website maybe 2x in 2016. Why would I want to pay $48.00 for another year?! After hanging up on the Classmates representative, I promptly called my bank to dispute the $48.00 charge.

This time, I have lost the capability to use the "All Yearbooks" search option, or to advance from an initial page display to the next page. This means that if there are 50 schools attended by people with the same last name as the person of interest, I can only access one page of 10 schools. Under the old scheme, the school lists were much longer.

So I tried out Classmates.com for the heck of it a year ago, site pretty much sucks so I never really even go on there. I get an email about being charged for auto-renewal. I emailed them right away to ask them for a refund since I had no plan to use the site. After having to send 2 more emails they finally tell me there are no refunds, and that I can just make it so there is no auto-renewal next year. What a load of crap from this site. No renewal reminder or anything beforehand. Horrible, horrible way to run a website. I will be sure to spread the word, as well as contact my credit card company. No wonder no one uses this site!

I think I would have had given this new team of customer care people. I became a member of Classmates way back in the year 2000. At that time, I did not want to keep paying the monthly fee so I purchased a lifetime Gold membership. At that, I was told that once I paid for that membership that I would not have any further fees. Just what Gold Membership.

When I joined classmates, I joined for only 3 months just to try it; however; the company did not make it clear that they would continue an automatic draft from my bank account without my consent after my 3 months' trial. So, without the company's reimbursement, I dropped my membership.

I signed back up because I kept getting emails about someone visiting my profile and signing my guest book. In order to see who was trying to contact me, I had to join. 5 times someone named John ** signed my guest book. His profile has no picture and it shows him to be a part of the same high school class as me. When looking at my high school yearbook, there is no one by that name that went to that school. It appears he was hired to provoke people into joining in order to see who was signing their guest book. Brilliant scam Classmates... It worked! And no refund! Even better!!! The only person trying to contact me on Classmates DOESN'T EXIST! GREAT!

I set up a free account with Classmates.com several years ago. I never got much use out of it, because I was not willing to pay to get access to messages and to see who had viewed my profile. I hadn't signed in to the account for at least 3 years. My husband notified me today, that $39.00 was charged to our credit card and set up as a recurring monthly charge. I told him that I did not sign up for any of the paid services through Classmates. I got on their website and went to Account Information and it showed that there were no credit cards on record associated with my account. I went ahead and terminated my account with them and I think I will cancel my credit card as well. I don't know how they got my credit card information but I sure didn't authorize an organization I haven't even used for over three years to take money from my card.

First, THANKS for all of your reviews as I was going to renew a really old account today but these reviews stopped me. Was going to attempt setting up a reunion-type get together. After failing to find a few people on social media sites I thought maybe Classmates.com would be helpful. Despite having IT experience I was unable to figure out how to browse schools easily & realized you cannot add schools to search without adding yourself to the school. I don't get the clumsy layout.

My wife erroneously ordered three copies of the Nitro High School 1967 yearbooks from Classmates.com. My wife suffers from Parkinson's Disease and is easily confused. I returned the two erroneously order yearbooks to Classmates.com. A Classmates representative called and indicated that the yearbooks were printed upon demand and Classmates.com has a no return policy. I explained my wife's special circumstances; i.e., Parkinson's Disease and much to my surprise the Classmates.com representative (David employee number **) told me that Classmates would not accept my wife's erroneously ordered yearbooks, Parkinson's Disease notwithstanding. I asked David for his supervisor's name (Joanne) who I was told does not take customer complaints.

Have asked 6x to cancel this subscription with no reply or success. Continue to have them deduct payments from my account.

After several years off, I decided to sign up again in 2015. I was not aware I signed up for a renewal. I think they hide it in the receipt as I NEVER sign up to auto renew anything. Now they have billed me for a full year. I have disputed it with PayPal as that is the way they billed me. The account information they have online shows an old cancelled credit card. I must have paid through PayPal, although I cannot find a receipt. In any event that is the way they billed me. They are a ripoff. DO NOT EVEN EVER SIGN UP FOR THEM. IF YOU DO, MAKE SURE YOU DO NOT SIGN UP FOR AUTO RENEWAL. Think they make millions this way. People dispute and they refuse and then the customer does not think $40 is worth the fight. $40 times how many?

I was researching old yearbooks on this site. I did not sign up for any type of membership; I then received "an urgent message from Microsoft..." basically telling me that they detected that I had a virus/spyware and I was to call an 888 number so that they could walk me through the cleansing process. I immediately called my tech person and it was, as suspected, a FRAUD... "they" prey on this site because so many older people are on it who become afraid when they get that "alert" and these poor people end up paying to remove the hackers. CLASSMATES.COM has been hacked – stay off this website if you don't want to completely mess up your computer.

I have been charged 3 times by Classmates.com for a monthly membership that I NEVER signed up for... I was a victim of identity theft. First time it happened in March 2016, I called them and explained I never signed up, to cancel the membership and to credit me back. They flat out refused. I called my bank, we cancelled the card and had a new one issued. Then again in May 2016 I was charged again with my NEW credit card number. Same thing. Classmates.com refused to cancel the membership I never signed up for and refused to refund my money. My bank once again cancelled my new card, reissued another new card and credited me back.

This is the most despicable company that I have ever done business with. They automatically renewed my membership - twice - without authorization. When I disputed the charge, they lied to the credit card company and refused to refund the membership, even though it was less than 30 days into the new year's membership. I had logged into the account in over a year because I thought I had successfully cancelled the account the previous year. They do not send renewal reminders, even though they claim they do. And, they charge you a full year's membership no matter when you cancel. Apparently, they are so money hungry that ethical business practices are lost to them.

I had signed up with this site because they had a half priced deal for 3 months, which I had signed up for only! At the end of that 3 months my Paypal account was charged $15.00 for another 3 months which they claim I signed up for auto pay which I never did! These people are common thieves and they should not be allowed to do business. Not only that they constantly send emails claiming classmates are clicking on me and trying to get you involved with their B.S. This site is a complete rip off as far as I am concerned! I even tried to get a refund the day of auto-renewal and they would not do it... thieves with very disreputable business practices!

This is the worst site. I had to sign up, and once I had signed up I realized I could only add one high school. I moved a lot as a child, so I had two separate high schools. I wrote the site off as a waste. Two years later I receive notice that I paid them. I tried to log into the site, cancelled recurring payments and sent an email asking for a refund. They claimed they had sent me a renewal notice 30 days prior. I went back through my emails, not a single notice. They still refused to refund. Avoid this site at all costs.

I think a total of 8 schoolmates had subscribed and very few used the site after enrolling. Probably because they find the site as big a joke as I had. I unsubscribed from them after a few weeks but also had $'s taken out of my account and told I could not get a refund. Hopefully, they will be out of business soon.

My experience is similar to many others. I paid $7.50 on March 14th, 2016 and found that I had been charged $15 received on 6/13/16 by CHECK CLASSMATES, INC. CHECKCARD ** CLASSMATES, INC. ** WA ** RECURRING. Merchant category code: **. I called 206 phone number and I asked why did they bill me since I have never approved recurring payments for anyone. First she told me, by signing up for 'Classmates' you automatically agree to recurring payments. After showing my angst at how they take advantage of the elderly, she said she could refund $9.00, but I still had to pay $6.00. After calling back and asking to speak to a manager, and threatening to report them to the Better Business Bureau, he said he would refund the whole amount. I haven't seen the correction yet, hopefully we'll get in few days. Just sending a warning to all.

I cancelled my account to Classmates several months ago. I removed my profile and everything about it. That is when the problem started. I learned today [Sunday, June 5] that my account was billed by them for something I no longer have and I am in no way associated with. Repeated attempts to contact them proved futile. All I got was jerked around and denied access. Today they had the nerve to send me an e-mail thanking me for setting up a free account when I had in fact done no such thing. I have already filed a complaint with the Better Business Bureau. If you're thinking of joining... DON'T!

I signed up for the Classmate.com 3 month membership. I paid with my bank card and the transaction went through with no problem. They took the money and continue to block access to my Classmate.com. Ripped off.

I joined Classmates using my PayPal account. I did NOT authorize them to automatically bill me every year. However, they just billed me for year two. I tried to get PayPal to NOT pay this, but Classmates told PayPal that I authorized to be billed each year. I DID NOT DO THAT. I did not get my money refunded.

I made the change the last day of my subscription, but they still charge my credit card and will not reverse it. I will be dealing with this through VISA, but I strongly advise people not to use this site even if they offer a bargain price. You may be charged in the future once they have your credit card number or Paypal account.

WHAT A RIPOFF! I thought I would try Classmates and paid the fee a year ago. I was never told that they would automatically bill renewal and even assured that the box was not checked for automatic renewal since I found their service outdated and useless. The lowlifes snuck through a $39 charge on my paypal and although I notified them that this is an unauthorized charge, they say it is non refundable. I have escalated to PayPal and want everyone to be warned that they are scamming people like this. After this happened, I found that they have hundreds of complaints to the Better Business Bureau and various consumer sites besides this one. They are a true scam and refuse to offer any form of decent customer service or concern for their members. Perhaps it's time for a class action against them.

I signed up for three months for $7.50. After signing up I went into my account and changed the billing renewal from automatic to manual. I did not want ongoing membership, I was just interested in seeing if there was anyone listed who I remembered. On April 7, 2016 I got notification from PayPal that Classmates had billed my credit card for $15.00. Someone at Classmates had gone in and changed the manual renewal to automatic without my consent. If that isn't illegal at the very least it is highly unethical. And charged me double. Do not do business with these people.

Very disagreeable experience charging continually and not allowing one to quit paying or quit using the service...

I tried to see my yearbook picture and a classmate's and I was told neither of us existed in our yearbook! Yet, I am on the site and have had many visits to my profile as I am involved in organizing a reunion at the current time. That I am not listed in the class list nor is my classmate and when I tried to access our pages tells me this site is certainly lacking in accuracy and professionalism.

Fortunately, I only signed up for a free account to view my HS yearbook to see if I wanted to order a hard copy, and I did not and will not give this company any credit card or banking information. My expectation was that the process was for this company to purchase surplus yearbooks from the publishers, and distribute and/or copy those pristine volumes. Instead, as others have noted, I found that they have somehow obtained and copied the yearbook of a member of my high school graduating class, complete with signings and personal notes from friends. That would be bad enough, but in this case the yearbook they copied belonged to a friend of mine who died as the result of injuries suffered in an automobile accident returning to college from Christmas vacation her freshman year. I have no idea whether or not they came by that yearbook legitimately, and unfortunately, I don't have any legal foundation to pursue that question.

This company inundates me with emails claiming people want to contact me, have asked about me, etc., and constantly ask me to "upgrade" my account to find out who is trying to contact me. Repeated attempts to "unsubscribe" from the email list fail.

This disreputable company automatically renews after 2 years without any notification. Totally dishonest. I called and they said there is nothing that can be done. I am out $59. I called my bank, B of A, today and they said "file a claim", which I cannot do until tomorrow. It still shows as "processing" online so I thought the bank could cancel it. The more I see this stuff the more I believe that the banks and companies have a wink-wink, nudge-nudge attitude about "helping" us customers. More like stealing from us. Don't sign up with or use this company Classmates.com.

I get almost daily emails from Classmates.com years after I read they were sued for sending these types of deceptive emails stating people were viewing my file but in truth were not. Classmates.com has been trying to solicit money under false pretenses.

Once I realized that my contract was to be renewed at a much higher rate I asked to cancel on the same day. Now they say I am stuck until Feb. 15, 2017. I think this is unfair and underhanded renewing without advising of much higher rate and no cancelling.

I wanted to send an email to a former classmate at my high school who had viewed my profile. However, when I tried to send the email, Classmates would not allow it. I have a subscription to Classmates. What is the problem?

Today I received an email notifying me that I was a member for 28 or 29 days (depending on the page). I have no recollection of signing up. But today out of curiosity I looked through the information that was there. And I pulled up the page. I started typing in information today and promptly stopped and got nowhere close to completing. And stopped the process. In other words never finalized, did not complete or anything of the matter. I decided to read reviews to see if it was worth joining. Or if it were a scam or phishing. In other words I wanted to see if this was a legit or illegitimate operation before deciding whether or not to follow through. Which brought me here tonight.

After paying $100 for a yearbook reprint, I was surprised that the book that arrived was not my yearbook. It was instead the book for the June 1959 class and not the February 1959 class. Even though they have a "sales are final" policy on their yearbook reprints, I feel this is a special case for which they should refund the cost and accept the book's return. I told them that schools in Alameda, CA, including Encinal High, were inundated with children from WWII workers and service members in the 40s and 50s, and so had half-year classes so we had high and low classes all the way into high school - Low Seniors and High Seniors. Thus there were two graduating classes, one in February (with their own yearbook) and in June (with their own yearbook).

I signed up for three months for $7.50. After signing up I went into my account and changed the billing renewal from automatic to manual. I did not want ongoing membership, I was just interested in seeing if there was anyone listed who I remembered. That was 10/7/2015. One January 5, 2016 I got notification from my credit card that Classmates had billed my credit card for $15.00. Someone at Classmates had gone in and changed the manual renewal to automatic without my consent. If that isn't illegal at the very least it is highly unethical. And charged me double. Do not do business with these people. They are scammers and have unethical business practices. There was a class action lawsuit against them several years ago and I thought they had learned their lesson. Boy was I wrong.

After I wrote the review, Classmates wrote me that they would replace my book with a reprint if I returned my defective one. I mailed it today and hope that the new one will be better.

I lost all my yearbooks in a house fire. I tried to obtain new ones via many sources, including my high school, to no avail. I saw that Classmates.com was offering yearbooks, so I asked for that as a Christmas present. Glad I asked for the soft cover as the hard cover would have been an even greater disappointment. This was apparently someone else's yearbook by the name of Barbara, and not even in my class! Autographs to her were all over the place. This disclosure, that it had belonged to another person and apparently scanned, was not disclosed. Unless you want someone else's memories, don't buy!

Thought people should know this. Quoting from the letter I just received: The attached check represents your eligible refund based on a settlement agreement between Classmates.com and state attorneys general. You are specifically receiving this check since you were identified as having been a Classmate.com paid customer who previously made an eligible complaint.

I was a non-paying member of Classmates.com. On November 11th, 2015 I received an e-mail from Classmates.com stating I had 1 Completed Profile Request, so I logged into my account, and in my Inbox, the subject line said, "this is the story you have been waiting for". I assumed it was from a friend, from Facebook (I left Facebook 6-8 months ago) that didn't have my e-mail address. As we all know, we can no longer read our messages unless we pay for a subscription. Well, foolish me, I fell for it, and paid for a 3 month membership. AFTER I paid, and logged into my account, there wasn't any message.

I just received my Albuquerque. N. M.1964 Valley High School yearbook. What I received was a yearbook that appears to be a copy of someone named Sharon and signed by Sharon's friends. All sales final. I can't believe someone would even think that this is ok. Live and learn.

Yup. Got sucked into an intro offer for $7.50 and did use it occasionally out of curiosity more than anything else. No, didn't read the fine print 'cause the magnifying glass was not available and those things generally put me to sleep. So now I have a charge of $15 appearing on PayPal and I'm saying HUH!! Contacted PayPal and of course it was all canned audio "ring around the rosie" crud. Contacted Classmates.com (an actual live human voice -- wonder of wonders) and the best she could do was to issue a confirmation # to cease future automatic billings (not the $15 that was already billed to PayPal). This sort of tactic reminds me of a well known international retirement information magazine that hijacks your cc# and you play hell to get it stopped. Thankfully I didn't bite on that one.

Buyer beware! I signed up for a 90-day trial for $7.50 and unintentionally activated an auto-renewal option that's buried in the fine print at Classmates.com. When I noticed a $15 charge on my credit card, I sent an email requesting a refund, but did not get a response. I called Customer Service and waited on the line for about 15 min before I got an agent named "David" on the line. He initially refused to issue a refund, but I insisted it was a deceptive marketing practice banned by the State Attorney General in West Virginia. He begrudgingly made a "one-time" variance from their "no refund" policy, so be sure and fight for what's right. Read the information on this link to see if your state took part in a lawsuit against Time Inc. for a similar auto-billing practice. https://www.consumeraffairs.com/news04/2011/11/are-automatic-renewals-a-deceptive-practice.html

Signed up for a two-year membership; got e-mail with link to find who had visited my profile- link did not work. No help on Classmates.com site. This looks to be a real scam and I am not happy. May invoke the three-day rule and cancel if I can contact them--- but no contact info on the Web site. Big mistake.

The website is painfully slow and causes my internet connection to repeatedly fail because of the numerous advertisement pages that keep popping up. It is too frustrating to use.

Just discovered Classmates took money from my bank. I have a new bank card and was shocked to know that anyone could have hacked it so quickly. I talked to my bank and they said it was Classmates.com. They are disputing the money and returned the money to my account and now they are going to ask Classmates to rectify the problem. I called Classmates but no one answered. I have no idea how long or how many years they have been doing this but I never authorized the payments. If I find they have been doing this in the past is there any recourse?

When I reviewed my bank statement I see where .20,00 was taken out of my bank funds & paid to classmates. This account was closed over a year ago & I have no desire to reopen it. When I closed out my membership I was owed money that I never received.

They do not have listing from my school that they implied. I cancelled immediately but refused to refund my payment.

4 months ago I had purchased 3 month trial of Classmates.com. I found the lack of quality terrible. I stopped using it. Then I saw the $15 taken from my Paypal account. Called Paypal and explained I hadn't requested nor authorized any more time with Classmates. The woman reversed the charges. I called Classmates.com on a working day and a gentleman (Marcus) had stated they will not refund the $15. He did state that he went and turned off the automatic purchase and deleted my account (at my request because I am truly disgusted at their practice and deceitfulness). Marcus had told me that people are basically too lazy or just won't read the terms and that's the way it is. No refunds.

I signed up for a special for this site... I changed my settings a few months into the trial so I would not be charged the $39.00 when the trial was over. I saw the charge pending on my credit card.... a card I did NOT give them. This was on the day it was to renew so I promptly emailed them to cancel ASAP and to reverse the charge. Then I went back into my settings and changed my renewal setting AGAIN. They had defaulted back to automatic without me knowing it! I received an automated response. Can't get through on their help line. I emailed them again and got another scripted response about how it was "non-refundable. Please enjoy your paid services." When is it non-refundable if you cancel on or before your renewal date??? Because it's a scam and these people are making millions on people who sign up for a mere trial. Basically they are FORCING you to continue to pay for their service. I call it stealing.

I'm satisfied with classmates. My only problem with Memory Lane is they took down the message boards. I'm not complaining, just submitting a review. This site used to be extremely busy and lots of fun. Now it's practically lifeless. I'm a paid member and intend to stay on hoping they will come to their senses and bring back the boards.

First of all, I never gave them my financial info. So I've been spared that much. I also used an email address different from my PayPal. Not intentional, but I lucked out on the fraudulent charges thing. Anyway, I logged back in after 5 or so years to catch up and see if anyone had written to me. Some had, but I had to pay the site to read messages and see who visited me. So I said, "okay, whatever. I'll update my profile so they can contact me elsewhere". I logged out and left it alone for another year. The next year (the other day) I tried to log in and it didn't accept my password. I tried to change the password and it said it didn't have enough information to verify my identity. I'm thinking, wouldn't they send an automated email to reactivate the account?

Classmates.com contacted me by email. I paid for a 3 month subscription to Classmates.com. I found out immediately that they had a LOT of wrong information, put my name as a visitor on a dozen people's sites who I NEVER visited and never even knew. They also said that about 18 people visited my site and said that they knew me... I NEVER knew them. When I tried to email, write or call them... you can't do it, or they refuse to recognize that you contacted them. They ignore the fact that people want to cancel their subscription and not keep paying for years. If you look up "Classmates.com" online, you will find that there are a lot of IRATE people going through the same problem as I. PLEASE help us!

I have had a free membership for years. Never wanted or had any intention of paying for unlimited membership. Charge appeared on my account for 59.00 two yr. At NO time have I to my knowledge EVER requested this membership. I've never given Classmates my financial information, but there it appears in account. They have to be affiliated with another company and through some access retrieve such info. There is no recourse. Try calling number numerous times and you stay on hold for 20 minutes and they hang up. Gone through and removed info from account and cancelled automatic renewal.

I was having a reunion and signed up monthly and then cancel my account 2014. Classmates didn't cancel anything, they continued to bill me. Every month I called/emailed and complained, nothing. Never reversed the wrong charges. It's now 2015 and I get billed again... The worse was when I changed my debit card number and CAN YOU BELIEVE THEY GOT IT? I don't know what they did to get my new debit card number but they did and my bank verified it. THEY CHARGED ME AGAIN.

Last year they debited my account and I called and told them that I did not want to subscribe to their services anymore. This year they debited my account again for 39.00. I don't even get their services and haven't since I cancelled it. I don't have the dates nor an acct. number as I did not know I had an account.

I signed up for a 3 month paid membership with Classmates twice, once in 2010 and again in 2012. Both times I changed the billing to manual immediately afterwards, only wanted a short term commitment, and was not billed again... Until yesterday. I received an email from PayPal stating I had authorized a $15 USD payment to Classmates.com for a 3 month renewal. Renewal?! I haven't had a paid account for the last 3 years, and haven't logged onto it in over 2 years.

I took out a membership for two years May 6 2013 to May 6 2015. On April 23, I sent them an e-mail telling them that I did not wish to renew. I checked my VISA statement last night and there was a charge for about $79. I have sent them another e-mail today, asking for the charge to be reversed and for them to contact me. They never replied to my first e-mail. There is a lot of information on the internet about their fraudulent practices. I wish I could have seen that 2 years ago. Registration no. is **.

I had subscribed several years ago to get names and addresses for our class reunion. It was a paid subscription which kept renewing. When I called to cancel, they still charged my credit card. The credit card company said there wasn't anything they could do so I paid the bill and cancelled both. I can only assume they are losing so much money that they will do anything and everything to keep what doesn't belong to them.

My so-called account already shows that I changed to "manual" so to stop the automatic billing. Yet I can see the charge again on my account. I want this charge refunded.

I reviewed my bank account statement online yesterday to find my debit account was charge for $59 on 4/14/2015 from Classmates.com. I emailed Classmates.com and told them I did not authorize the charge and requested that they cancel my membership immediately and credit my bank account $59 promptly. I was told I signed up for automatic renewal. I would not knowingly do so. By reading other reviews here, I see I am not alone. What a lousy business model! I want my membership cancelled immediately, and my bank account credited for $59. I would be more than willing to sign a class action lawsuit against this company.

I had a membership which auto-renewed every 3 months. I thought I had set it to manual renew but I was charged last fall. Okay, maybe I didn't have it set. In Dec. I was charged again although I am sure I had it set to manual. I went immediately to the site and changed it to manual, again. I went back a few days later and checked - yep, manual. This week I got charged again and the setting has been reset to automatic. I am very angry and disappointed in this company. The original Classmates was a good site. Memory Lane has greatly changed the site and I do not like it, so I don't use it. I did not want to renew but it seems if they have your credit info, you will be renewed. I have taken as much of my information down as I can, including my card number. I recommend to people using this site to remove the payment information as soon as you join, (do not save) or you will be member as long as you use the card number they have.

Ordered replacement yearbook through Amazon. The picture showed an actual picture of the yearbook. Hard cover, etc. When ordered, it came from classmates as a copy of a yearbook that had obviously come from another yearbook. It was soft covered, black and white, poorly put together, many of the pages you could not read the writing, and even the original owner's name and dedications were in the book. For $80.00, it was not a only a poor copy but a poor representation of the company.

I had opened two accounts on Classmates.com, with two different credit cards from different banks, and did not realize it, as there was a long time between first and last enrollments. I finally found the autopay on one of cards, and requested cancellation. This was not done. I called membership services, and fortunately had kept records of their instructions to me regarding cancellations, which I had done.

I had an email from Classmates today which was trying to sell me a subscription. I have had trouble with them before and ended with two paid up subscriptions. I finally got that straightened up last October. Now today I can't find a way to log on with my full pass subscription. However, they are trying to sell me a new one and I tried to go ahead and pay and it said their payment system is down. This is ridiculous!!!

Update: A few days after my post I received a few more emails that were automated responses. I continued to reply that I wanted to cancel my account. Much to my surprise, I did receive correspondence that my situation was re-evaluated and in my instance MY MONEY WAS REFUNDED!

After paying money to be part of the group for three months, the site won't even let me log on. And surprise, surprise.. you're automatically reenrolled and your credit card will charge without any consent from you. I can't find a phone number for them anywhere to try and rectify the problem. NOT HAPPY!

I did not authorize auto-pay, but I did cancel it before the expiration and was still billed $39. I have contested with American Express but Classmates refuses a refund. I am contacting an Attorney in an effort to file a class action law suit against this company, as they have defrauded so many people.

I was solicited with the note saying that there were 3/4 classmates looking for me. Before I could get any information, I had to agree to pay 7.99 which I did via PayPal (thank goodness). When I opened up the account and saw that it was someone with my name and hyphenated last name, I was concerned. Then I looked at the school - it wasn't even my school or the state I went to school in. Additionally, I looked at the school list and my school was not even on the list.

I signed up for a one time charge and there was no mention of a recurring charge but I was charged and found out that I was automatically enrolled in the recurring charge program and I had to manually opt out of it which I found out after the fact. So I got charged for another 3 months which I can't dispute and now I have to request a new card to prevent them from making any more charges.

After signing up with Classmates.com, I haven't been able to get beyond the Main Page of the site. It will show that people have visited my site, that messages have been left on my site, will mention names of people that I do remember from high school and will give just enough to pique my interest. When I try to go any further, the site will not allow me in. I sent an Email to follow-up on this problem. I did receive a response from them asking me to try different options so they would know where to begin with my complaint. Now that I have responded to this last Email, letting them know that I am still not allowed to go further into the site, I hear nothing from them to further me in my request for help.

Registered at Classmates.com hoping to see my friends and myself in yearbook, when I gave my debit card for $7.50. Photos of myself and friends were blacked out? I then thought I cancelled my membership, only to be charged the following month for another $7.50. I have unsuccessfully been able to get a hold of this company. The phone number shown is invalid. Nowhere on website is there a way to cancel. I tried to leave a question on website, only to find out they were charging money for the answer.

I was curious about whether or not any of my old acquaintances were still around from high school and checked into Classmates.com. I had not signed up, only checked the site. I then started receiving numerous messages from the site and it does appear that one friend from my senior year had tried to contact me. I went ahead and signed up and sent a response. Although it looked like he may have tried to respond back, I was unable to access the message because this site just automatically transfers over to an over 50's dating site, and I cannot even browse the regular classmates site without it suddenly and arbitrarily just shifting over to this other site that they are apparently trying to promote. It is absolute garbage. If you can't really contact and communicate with old friends, this site ought to be banned.

In September 2014 I noticed a $15 charge against my bank account by Classmates, Inc. I contacted my bank, filed a request for and received refund of the $15. Classmates, Inc was using my debit card so the bank cancelled the card and issued a new card. The new card number was totally different from the old card. Problem fixed? NO!!! In December the $15 charge showed up again! How did Classmates get my new information. My bank is working with me on this problem. They also suggested I call Classmates to confirm account is closed and request a full $15 refund. Call Classmates at 206-301-5700 and 1 for Billing. Their hours are 8 a.m. to 5 p.m. Pacific Time, Monday to Friday. Has anyone filed class action suit?

I signed up with a fake name, and I continue to get mail telling me about former "classmates" that remember me. Today, somebody remembered my fake identity as "charming". This suggests to me that this site generates fake contacts to cause someone to sign up - only to realize that there is no such person. I also notice that there is a lot of activity generated by people who have died some time ago!

This site does not allow you to adequately see yearbook photographs because it forces the pages into viewing 2-page spreads and the zoom levels are not near high enough. In addition, the images have not been scanned to a high resolution, making them very fuzzy. This makes seeing faces and details pretty much useless, especially when the photos are small to begin with. Complaints go unheeded.

They made it sound as though I was getting new contacts etc about months old events. Some of their emails concerned year old news / events.

Classmates keeps contacting me about my classmates who are trying to contact me. I don't know any of these people but I didn't know this until I joined. I think they are using unethical tactics to get people, like myself, to send them money to join.

Had an account, let it lapse, then renewed it last yr. Today there was a charge to my account for $39.00 for another yr.. I had NO intention of renewing it, nor did I authorize an automatic renewal. Since last yr. I lost my card and got a new one, so they did not even have the correct numbers to charge me. The bank told me that they got the new numbers from Visa!!! B of A took the charge off my acc't, and a 14-month hold so they cannot do this again. I intend to contact Visa to deal with that issue as well.

I have read many of the Complaints about Classmates.com on this site and wanted to share my experience so hopefully it helps someone else out in the future. I haven't used Classmates in a few years because it never lived up to what I expected and to get any of the good features you had to have a Paid Membership account.

I recently received a bill from Classmates for $39.00 for auto renewal of my account. I have had this account in the past but did not consent to auto renewal... This is just asking for trouble. Evidently it doesn't matter to Classmates. I have asked my credit card company to decline the charges as I didn't order nor do I want this service. I haven't been on the site in over a year. The credit card company is giving me grief because I don't know when I cancelled the subscription. Well does it really matter when I didn't authorize an auto renewal? I feel like I'm the one that has done something wrong. Obviously looking at all of these complaints I haven't. Why is this company still in business?

I will be leaving this sickening operation for good in the near future. They over promised and under deliver and is a waste of money.

I received an email from Classmates.com with "Look what a classmate shared" in subject line. I opened it and it was a scanned copy of my 1976 senior yearbook. As I started scrolling down, I noticed the yearbook was originally owned by my best friend, who passed away in 1983. All the stupid, silly messages we wrote to her 38 years ago, posted online for the public to view. It shocked me, partly because it made me think of my friend and partly because I was raging mad that all these personal notes are posted. I emailed member care and asked why they couldn't have posted a blank yearbook as I feel using a deceased person's crosses a fine line. I just got a link for copyright information and that was that. Unsubscribed from this immoral company.

I reviewed my credit card bill to find a charge for $39. I called the number and told the agent I did not authorize the charge and did not wish to use the website. I have not used the website. I was told the automatic charge feature would be disabled and I would not be charged in August of 2015. Good news, however, I indicated I wanted the current charge reversed. I was told I signed up for automatic renewal and the current charge would not be reviewed. I would not knowingly do so. I have advised my credit card company of the fraudulent charge. By reading other reviews here, I see I am not alone. What a lousy business model!

I had a charge show up on a charge card that was paid off and I had not used it for a while. In checking the phone number on the charge I found out it was Classmates.com. I had signed up for 1 year at a low price. They added on another year for $39.00. I told them to take off the charge, I did not want another year. They told me I could pay manual next year. I do not want it this year and they will not take this charge off my account. They said I had signed up for automatic payments. I did not do this. How can I get my money back? I see that other people has been scammed by them.

I checked my online banking account this morning and found a "recurring checkcard purchase" by Classmates, Inc. 206-301-5900 WA for $39.00, activity posted 9/4/14. I did not authorize this charge nor any other. My last activity with Classmates was in 2009. I went to their website and could not find any type of contact tab/form for them. I want an immediate reversal of these charges and a cancellation of anything to do with them. I am a recent widow with enormous expenses on a small fixed income. This is one nuisance I can do without. I need the money returned to my account asap. Thanks.

Between my last blast of an email and writing my review on Consumer Affairs one of my angry replies went to someone who finally made things right. I got an email from someone else which states, "Thank you for replying and providing this additional information. As requested, we've transferred your paid status and deleted your duplicate registration.

That one star is really a negative star! I tried cancelling for days, finally cancelled or so I thought. And realize, that 5 years later they are STILL charging me 30-some odd dollars a year! Classmates.com you suck, and I am very unhappy that they are taking advantage of people who clearly NEVER visit their site!

I have tried for 5 hours today to cancel classmates.com. It kept coming the page of login never got anywhere. This is so wrong of this Classmates.com.

I had an account with these jokers since 2004. I renewed my account with them in January 2010, and found an identical charge on my credit card 9 months later. Upon blasting them a new one, they canceled the charge - but not before they had gleaned a day's worth of interest from the money. Add that up by 100,000 other accounts, and you get some substantial interest money for essentially nothing. Well, that wasn't the end of it. I had actually canceled my classmate's account last year, and 3 months ago, I found a $15 charge on my account with absolutely no prior authorization. I am going after the little ** this time by initiating a class action. They are trying the old trick all over again, whether or not you still have an account. In my book, that constitutes theft, and I'm sure any judge in the land would agree.

I initially signed up with Classmates.com to help organize a class reunion. I paid a reduced fee for a one-year membership. At no time was I informed that I would be automatically renewed without my knowledge or permission. I received no renewal information or notification. This fee was charged to my Visa on July 14th, 2014. The only reason I realized I had been charged is because I was checking the status of a refund from another company. I am not happy and I gather from reading other emails other people have experienced the same problem. I was told initially that I would have to renew if I wanted to when the membership was up. I didn't and I wouldn't because I do not need the service anymore.

Classmates.com IS A RIPOFF. THEY took unauthorized money from my account and caused an overdraft that cost me $75 in fees.

I joined this site around 2002 when it was something else entirely. In those days, it was very interesting and it was easy to get information about schools and classmates. Over the years, it has changed into something else entirely. I mostly got e-mails claiming that somebody had remembered me and I was being urged to buy copies of my high school yearbooks. I never upgraded my membership so I didn't have problems with my credit card or having my membership renewed without my knowledge like I've read that other people have had.

Today I found a charge for $39 on my account from Classmates.com. When I contacted them, they said I was automatically re-subscribed each year unless I told them differently. As everyone else seems to say in these complaints, they are sneakily, if not fraudulently taking money from people on the premise that people will not bother to read the fine print online. Stay away from Classmates.com. I will never do business with them again.

Ok, so I called my bank on June 30, 2014 expecting a deposit of a certain amount...lo and behold...the amount was incorrect..short by $45....hmmm. So, I called the bank and asked what the heck is this... They proceeded to tell me I had a $15 taken by Classmates and as I had insufficient funds when they took it... It cost me another $30! Needless to say, I blew by top...went immediately to the bank and filed fraud charges... Good luck to me.

Have found the hurdles to canceling my account to be impossible. I soon found out that it was a scam... minimal service with the OFFER of real contact with my classmates available at ever increasing costs on a monthly renewable which CANNOT EASILY CANCEL. Please help me... I am not rich and cannot afford even $15 each month... My medications and food bills are consuming most of my meager income.

I had been a member of Classmates.com for yrs, then my auto-renewal charge on credit card was called Memory Lane. Now that Class of '74 Reunion is upon us, I find out that Classmates.com still exists. I have no idea what is going on. Appreciate any info.

I have found Classmates.com to be less than honest. Sometime back I briefly joined for a flat fee, and unbeknownst to me I was placed on automatic renewal. I went in and cancelled and the automatic renewal and thought nothing more of it. I looked at my credit card bill and I was being charged $15.00 every three months for a site I have not accessed in many months. I called Customer Service and a chirpy customer service lady said "Oh, we show you have been a member since 2010" which is when I ever so briefly joined. Classmates.com agreed to cancel my membership (hopefully for real this time), but I have to wonder how many others are placed on "automatic renewal" and not cancelled when asked.

If anyone is an attorney on this forum, please respond to my issue if you have expertise in this area. I noticed on my Yahoo page, Classmates.com purports to help you find your yearbook from high school. I attempted to do this just to see what I would find. Well, they do have access to my yearbook and everything in it supposedly. Can they legally display this book if it actually belongs and was published by my high school? I would love to know if anyone has any ideas regarding this. I feel this belongs to my school and they have to get permission to publish or display this book. Any ideas are appreciated. Thanks.

Have tried for 2 days to cancel subscription to Classmates.com. Make it very difficult to contact. Must do all my email. Have not had any response. Beware of deceptive marketing.

I was charged 15 dollars to renew my membership even though I was on manual. Second time this has happened. I know I was on manual cause they even sent me an email to renew for $7.50. Get a hold of your friends and warn them. If enough people refuse to renew and let them know why, it will put the crooks out of business.

Can't find dept to complain to at Classmates.com. I pd $19.95 for a membership to Classmates.com. I notice they didn't have my name in Putnam City HS class of 1961 yearbk. Is it people who gain membership that get their names listed in Classmates' information for PCH '61. $19.95 refund.

Got a surprise bill from Classmates. Did not realize that there was an automatic billing. Customers should be advised before billing. Classmates would not refund as they are in USA and their policy is no refunds on auto bill. My account has been hopefully deleted. A total fraud. Only looked at site when email arrived. Stay away from Classmates.

Have gotten a few emails that have slipped through spam filtering. Opened this one in particular of Classmates.com today and discovered I had become a member of this website and that all sorts of peers from high school and tertiary study were joining and looking for me personally. I can't recall making an account nor living in the USA, or ever knowing the 'peers' from my school years. Sure enough Classmates.com is a perfect scam. Delete and avoid ever using links to this page. Simply can't believe they target and abuse your information so well. Scary.

This is a scam company, BEWARE! They will send an email suggesting that a friend is wanting to contact you from your school and to connect you must sign up. Membership is free if you cancel within their time frame. Sounds okay right? Problem is, your voiding the membership is full of roadblocks and you will be like the thousands of others that has been down the same road. Don't get caught in their duping loop, it will cost you $$$$!

I have noticed over the past couple of years that when I get an email from Classmates.com, it is from people who were not in my class or the best I can tell ever in my high school. There were only 200 or so members in my graduating class and I know them all by name. I keep getting alleged profile views from "classmates" who I have never heard of. Seems odd as my profile has nothing of interest to non-class members. So why do these people keep visiting my profile and I keep getting emails to join to reveal who they are. Because of previous lawsuits, Classmates.com reveals the first one on the list, but not others trying to entice you pay them money to see the other people (I was a paid member at one time).

Subscribed last year for ONE year so I could help set up HS reunion. Made sure at the time it was only for one year, then this year they hit my card with another charge for another year. I went back into my account and had to request my password be reset, that took a few tries, and they had placed it in the renew. I changed it again and made sure my credit card info was removed. The odd thing about the password problem is there shouldn't have been a problem. I reset it to exactly the same one I had. I personally think they caused that problem to stop me from fixing the account.

I've also tried repeatedly for years to remove the AUTO renewal to the membership on my account. I only wanted the account for the years we had high school reunions. I was told it had been done and would find my account debited yet again... I finally, just this year, found where the auto renewal could be turned off under my account online, which I had to go thru the reset to even get into. And then was VERY RUDELY told it was non-refundable even though I found it and nicely requested a refund within days of the charge.... No way to treat customers and no way to do business! Angry in TX!

I started with a $15 trial, and at the end of the trial period I canceled. And Classmates have been debiting my account every 3 mo. for over a year and after repeated attempts to have them stop and return my money, the crap today was the final straw. They told me that someone had canceled my E-Mail response but that their auto-debit did not and that there was nothing they could do but give me a $9.00 refund and stop the auto-debit. THIS IS A SCAM. Do not try their trial offer or have anything to do with these people.

I guess I agreed to a membership long ago although I have no memory of doing so. Although I have not used their services in years, I found out I have been charged $39.00 every year for several years. I called two months after my most recent charge when I noticed it on my credit card bill. The girl I spoke to was rude, condescending, and could care less that I was being charged despite the fact that they could see I had not used the service in years. I cancelled the account that day but was not able to get a refund for the recent charge. Someone should shut this "business" down. I know it is my fault for not reading the fine print but they obviously are taking advantage of unsuspecting people. I would never recommend this site to ANYONE

I signed up for Classmates.com in the early part of 2013, but cancelled my account over 6 months ago. I found out yesterday 1-27-14, they have signed me back up and have charged me $15.00, although my account was cancelled. I talked to a customer service person on 1-27-14, and told them I have not signed up with them and was given a confirmation # and told they would cancel it since they are the ones who signed me up. She asked for my email address and said it would be cancelled. I never received an email from them, and found out they have charged me anyway. They don't even know what school I attended, nor is my school listed so I can talk to my classmates. I am being charged for something I didn't sign up for.

It was the same for me too approximately 6 years ago I signed up for Classmates.com. I tried to close my account after the first year when I saw that my credit card was billed automatically for the second year. I called Classmates and explained that I understand that my card has already been billed and that I knew it was too late to get a refund for the second year but to please cancel my account and do not bill my card again. They would not help me over the phone. I continued to be billed for the next year. No such luck - I continue to be billed $39.00. There's no option on the site or even shows anything about an Auto-Renewal, it's a trap. I never recall ever signing up for Auto-Renewal... If anyone has a way to stop this please let me know!

They billed my card for 3 years even though the auto-renewal feature is turned off the entire time. They just keep billing with no way to stop it or no real recourse, hiding behind the BBB and their auto-renewal scam. The BBB gives them an A+ (well almost everybody gets an A+ rating) as long as they pay the BBB their dues. The BBB doesn't want to disturb it's source of income. :-( Don't be fooled in thinking the BBB protects consumers, it protects and enables these companies to commit fraud through its bogus rating system.

I cancelled my contract with Classmates and got billed the next year for $39.00 by Classmates-Memory. How do I get unhooked from this auto payment?

Everyone! Fill an online complaint with the BBB against Classmates. This is the only way I was able to get a refund of my $39. They spout their nonsense about how you agreed to their fine print when you sign up an their "no refund" ripoff policy but "as a courtesy" they will give you a refund. They have an A+ rating with the BBB (I don't get this...) and they want to keep it. Good luck!

I signed up a year ago with an offer stating that I could belong for a nominal fee FOR LIFE, only to find my credit card charged a year later for almost $40!! And apparently they intend to continue doing so - no way! I have protested this charge to my credit card and hope that this company is challenged in a Court of law as I am clearly not their only victim per an internet search addressing this issue with this company.

Use classmates website to help share your rip-off story. Go to Classmates.com. Sign into your account. Hover over the down arrow by your name (This will drop down an option list). Click on "My Profile". Scroll down to "My Story". Click on "Write your story now". Tell your classmates rip-off story in the text box. Be sure that the option below allows your story to be shared. Click "Save Your Story." "Your story" icon on the class list will now have a red star showing a "new story". This will draw people to read your story and save others from getting suckered and ripped off by Classmates. They may even send out e-mails to other classmates saying "John Doe from your school has a new story. Log on now to read it." The credit card companies don't care. The government is not protecting you. Nobody is stopping Classmates' deceptive and fraudulent practices. Potential customers won't see your story at the complaint web sites till after they have been ripped off. That's too late. Classmates has their money and is laughing all the way to the bank. By putting your story right on the Classmates website, you will have the opportunity to help free subscribers before they make the mistake of paying for a subscription.

I was charged for an automatic renewal on 1/1/14 - hardly a good day to make a phone call or request a cancellation for what I believed to be in error. Come to find out that during my initial registration, I agreed to the 'auto-renewal feature' when I first signed up and gave them my personal credit information. I comp[lied with all requests concerning the 'billing preferences' which, by the way is bogus and veiled at best. I wrote to request a refund but was advised that I am chained to this albatross for yet another year, because I agreed to it in the initial transaction. This stinks of usury and not only is unfair to consumers, but gives a face to the greed and arrogant business conduct of children. Yes, I am a little bit angry... I am an old man who has been around the block and don'y really give a ** if I piss some greedy dundderhead off a little bit. I'm glad their offices are out of State... God Bless their little ole hearts...

Early on, I was one of the original participants in Classmates. However, I deleted my membership several years ago. I was recently sent emails and in order to see the message, I signed up again. Now bankrupt... they keep charging me. There is no way on their site to contact anyone involved; totally frustrating because they tell you to sign in. Every time I have come back to this site, I have to create another account just to get in to cancel the last account. It's a total circle unending loop... but no one to talk to or write to, or even give feedback to. A totally worthless group of money grubbing corporation **.

I don't know how I got into this mess but I have two charges from Classmates.com and am disputing their charges via my Bank of America Visa Card. I've tried to call them as my bank suggested but will not wait endlessly for a rep when it is not a toll free call. I would not recommend them to anyone!

I had a similar experience with Classmates. My credit card was charged for their services although I had opted out of the renewal. I called the company number listed on my credit card billing two days after I was charged and was told there were no refunds. I disputed the charge with the credit card company and after two months, the credit card company said the charge was legal and refused to issue a credit. After some complaining to Citicard, they issued me a refund and ate the charges. I immediately cancelled my account and sent Citi my credit cards cut in half. They lost a customer. Two or three times a week, although I'm not subscribed to Classmates and will never be again, I get an E-mail saying someone is looking for me, visited my profile or notices of other activities. Classmates is a rip off and supported by credit card companies that allow them to scam you.

Long ago I had put some of my information into the website - not subscribing to anything, just provided my name and high school plus year graduated. A few months ago I started receiving messages from Classmates trying to entice me to join for a trial period - I received messages like "Someone described you as 'pretty', click here to find out who". Of course that led back to: You must sign up for 3 months to gain full access. Meanwhile I was getting other messages stating "Fourteen people looked at your profile, click here to find out who they are." - again leading back to joining for 3 months.

This week I noticed I had a $39 charge for Classmates/Memory lane. They somehow had my CC card that I got 2 weeks ago in their system!!!! In fact, they had listed my entire history of this particular CC card including the change in numbers when it got reissued. How the hell did they pull this off?!?!?! I have not subscribed to Classmates in years and out of the blue all of the sudden they charge me and have my info I never gave them! AVOID AT ALL COSTS!!

When I signed up for Classmates website it was because we were having a reunion, and I only needed it during that short period of time. I was very careful to only pay for one year. They still "renewed" my membership and charged my credit card after one year. I contacted them and they refused to give me a credit. I asked for a screenshot of the notification that the memberships were automatically renewable and they did not send me one.

Approximately 6 years ago I signed up for Classmates.com. I tried to close my account after the first year when I saw that my credit card was billed automatically for the second year. I called Classmates and explained that I understand that my card has already been billed and that I knew it was to late to get a refund for the second year but to please cancel my account and do not bill my card again. They informed me that I could not cancel by phone and it had to be done online. I explained that I could not log to my account any longer because I no longer remembered my password. I could not even have it sent to me thru the computer because the e-mail account I used to sign up no longer existed.

They took money out of my account without my consent, then not give me access to the site.

I signed up for their free trial and then cancelled within the time given and now I have been charged $39.95 a year for something (I don't know what) I DID not order or authorize.

I signed up for a 3-month period. Had read before that Classmates would keep on charging your card if you didn't tell them to cancel so I made sure to cancel right on the day the 3 months expired. They make you search for the page to cancel, but it is there. So I fill out the page, choose "Cancel subscription", then there is a button to push to send the message. Guess what? Nothing happens when you click on that button. Then I check in a couple of days on my credit card statement. Guess what? They have charged me again. I would like to have a personal conversation with the person who is keeping my money. I also am ready for the class action lawsuit.

They tried to take over another user on my computer. They sent 16 emails to a former neighbor who is now upset with me for harassing him. They used my Facebook account to base their emails and sent friend requests to a new friend who lives next door to me now and keep me blocked on Facebook. There were several people who for their own reasons do not wish to associate with me and they keep sending them emails. I started replying to them to "STOP USING MY NAME TO DISRESPECT MY CLASSMATES." I am fed up. I am 64 years old and disabled. I tried to find a way to reach out and they keep me blocked.

Tried twice to cancel, but they still charged me. They also fought my dispute of the charges - and credit card ended up being charged. Worst vendor ever.

Received my yearbook and the quality is HORRIBLE. What a waste of money. How hard can it be for them to make a good quality copy of a yearbook that they received from someone? It's my understanding that they pay someone to send in theirs, take off the binding, and make a copy. If I had known how bad the reprint would be, I never would have ordered it. Buyer beware!!!

Classmates.com - needs a CLASS ACTION LAWSUIT FILED AGAINST THEM for their bad faith procedural methods. It must be owned by a bunch of liberals because they have zero ethics in doing business with clients. That always happens because liberals can't make money the right way. This is according to my experience. They kept charging me after I requested cancellation TWICE because of some ridiculous hurdles - when they could have just looked on their records and got the information they needed. I could not provide it because I was defrauded but they didn't care, they would be damned if they were going to give me a refund for the 6 months they overcharged me when they should not have because they say I "agreed" to these ridiculous policies when I signed on.

This program is a scam, and they need to be arrested..... You can't find anyway to contact them in any fashion. I want to know what Consumer Affairs is going to do about this? From what I have read, you have so many complaints yet you do nothing.... Are you a scam too?

I have/had been a member of Classmates for many years. Long before they CHARGED anything to join. The website was wonderful back then (80's). You could find your Classmates easily and write on a page about the old places we hung out after school. We could respond back to their post (which everyone could share FREE) and tell them what you remembered about certain places and drive-ins we would go to. The website was so easy to use and so easy to understand. NOW, not only do you have to pay, BUT, you pay and see and find nothing!!! We are having a 50th Reunion this fall. This means most of us will be 70 years old. We need things simple at this age. Most of us are self-taught on the computer as they were not around when we were growing up in the 40's - 50's - and 60's. The Original CLASSMATES must have sold the company/website to SOMEONE else, who has used it for their PERSONAL gain. Not using it as it was first intended. I want to sue them, for taking MY MONEY and not delivering what I used to get for free!!! This type of FALSE advertising MUST STOP! I am getting too old to be treated like this.

I thought I would go to Classmates .com out of curiosity because they send me so much spam. I saw a old friend from years ago who tried to look me up. I then replied to him on the email he left. He replied to me after with "Omg, it's good to hear from you and I'm in a meeting. I'll email you later.." I have it all in my email as proof, but he never did return with a email. Come to find out he never tried looking me up at all or even wrote me the first email.. So who did that!!!? Classmates.com is a scam! And I'm contemplating a lawyer as well as because they used his name!!! Fraud!!!

Ordered a yearbook from Classmates.com. Yearbook was being sent standard mail so it would take 5-7 days as per what Classmates.com stated. The order date was June 3, 2013. The monies, of course, were extracted immediately. So here I am July 24, 2013 still awaiting delivery; I have no way to contact these people so I cannot check on the order. I guess I have been scammed by this organization and it pisses me off. DO NOT BUY a yearbook or anything else from these people.

My story is no different than all the rest below. Money stolen, but I want to add something even more important (I see I am not the only one who had this one thing happen). They somehow get your updated card information. The card this place had expired two years ago. All of the sudden they have my new card number and are charging again. WHAT THE HELL! I sent in disputes with my bank to stop the currently pending charge, a request to block them (CHKCARDCLASSMATES), and of course to Classmates - class action.. Yes, sounds good.

This website is worthless. "Messages" don't get sent for months; messages are edited so emails and phone numbers are removed. The cost is outrageous for little service. Make sure you remove your credit card numbers or they will continue to charge you. This company is going to die... They are not good enough to succeed.

I assume I must've signed up at some point in the last "X" # of years, but don't recollect ever going to the site. I tried to log in using my email addresses and normal passwords I use - with no success. They do not appear to have a phone # to contact; so the best I can do is challenge the billing to my credit card. This bites. How do companies get away with this type of behavior?

Classmates.com: I just happened to look at my credit card statement yesterday and noticed that you have renewed my subscription on May 31, 2013. I was not aware that you were automatically renewing it, and that you have been charging me $39.00 per year for the last 10 years for this account. I want it STOPPED; I want my credit card reimbursed for this latest charge. Your practice is a sham, and basically, you are stealing money from people. I was never given notice that the charge was automatic. Any other account that uses one of my credit cards has to call me to update the expiration date; your company does it without checking with the customer, which we both know is how you just keep charging without asking first. Your methods of doing business are deceitful.

My account with Classmates was cancelled over a year ago. Today, I find I am being charged $39.00 for a membership renewal. This is an illegal charge and I expect a refund to my account immediately. I will be contacting the Better Business Bureau about your company and the way you do "business".

Worst customer experience ever! My wife signed up for free when planning a high school reunion. Unfortunately, she provided a card # during registration. When the 1st charge appeared on 5/8/12, we called and they agreed to stop. Two months later, we were charged again. We called (and wrote a letter) and they promised to refund the charge and cancel the recurring authorization. Guess what? They started again on the 3rd month and never issued a refund or credit! As of yesterday, this process has happened again for the 5th time. No charge for 2 months after calling/writing and then it started over again and I never received any refund/credit/apology letter. According to my bank, I have to close my account in order to stop the charges. Classmates.com is a horrible company!

Classmates is in the business of lying to everyone. They do a promo for $7.50 for three months of service. They don't tell you that in three months they will charge your account $15 or $39.99 without you knowing that you are now a member of Classmates.com automatic billing system. Their phone # is 206-301-5900. President of the company is Harold Zeeitz. Their address is at 333 Elliott Avenue, W Suite 500, Seattle, WA 98119. As soon as I mentioned a class action lawsuit, they refunded my money. What they are doing is illegal in the USA. I hope this helps you all.

I was just charged $39 for a renewal charge (revolving account). I did not to my knowledge sign up for a revolving account but lo and behold, I got one like it or not. When I called and asked to return this money, they chuckled and said that that would be impossible because I had authorized them to take my money. They sent me a statement in bold letters indicating that I had read this agreement and agreed to pay. When I looked at the Terms of Service, this statement was close to the bottom of a huge document in very small print. Kind of reminds me of the IRS tax code manual. I am soliciting PayPal to let their customers know when they have had Revolving Pay attached to their account. If the banks did this for their customers, we would not have to deal with these unscrupulous money thieves.

In April 2012, I had an unauthorized charge placed on my credit card by Classmates.com in the amount of $39. I received a partial refund and cancelled my membership. In April 2013, another $39 was charged to my card. I called Classmates and was told that I had two accounts so I was billed on my old e-mail account and would not receive a refund. The problem is that they billed me on the same card, which should have been taken out of the system. I called the State Attorney’s office in my home state (Washington State), and I advised everyone else to do the same. They need to be stopped. Forget the BBB. Amazingly, they give them an A+ rating.

After subscribing, they automatically bill your credit card every year without giving you the option to discontinue. Even if you contact them the day after your credit card is charged, they will not refund your payment. Also, they make it almost impossible to get them to take you off automatic renewal. What a scam! Avoid Classmates.com at all costs!

I want to be sure my name does not appear on this site, for privacy reasons. There is no way to contact anyone. Links do not work. No way to e-mail. What to do?

Just like a lot of people on this link, I was also charged even after this happened last year and I cancelled then. Suddenly, the automatic renewal was activated. They have already had 1 class action suit for another fraud. It looks like they will get another one. There is no phone number for them to call and no number on the website of the parent company. If a class action is filed, I will certainly join.

Just like everyone else, I just got a charge from these guys. I called them and it's too late to reverse it even though it literally just went through. I am stuck with the charge and supposedly it will not happen again. $39 down the drain. This is simply wrong. This should not be automatic unless you opt in. This will be a class action suit for sure. These guys are simply wrong.

Like everyone else on this thread, I have been invoiced $39 for something I did not expect. The company is pointing to the terms and conditions of the membership agreement that I was supposed to read when I originally clicked on the "Submit Payment" button last year when I took their promo offer (which I did in order to read an email from a long lost classmate). As soon as my Visa invoice came in, I tried to cancel, but they advised that my automatic renewal button was activated (which is the default setting). I have since changed it to non-automatic, but that won't kick in until 2014. So, they've got me for $39 and I can't see how I can get the money back. I don't want to waste more time than $39 is worth to get it back. Very frustrating. Here's to hoping that a class action lawsuit is on the way.

They send you email alerts that someone has sent you an email, trying to reconnect with you. But then you cannot see that email unless you sign up and give your credit card and pay. And then, you get to see the email. You reply and offer your personal email address to an old friend, and when they reply to your personal email address - within minutes - Classmates.com deletes the email that was received to your personal email address. To add insult to injury, there is no way to contact this organization to make a complaint or to unsubscribe or to cancel your membership when you are unsatisfied with their services.

Just like the 2,056 people before me, I had $39 taken from my checking account yesterday from Classmates/Memory Lane. I tried to call them to no avail so I called my bank (USAA) and talked to their fraud division. I had to cancel my debit card and get a new one FedEx-ed to me. After seeing all the complaints lodged against these morons, it's amazing they are getting away with this. If it wasn't such a worthless website, I might not be as angry as I am. But it's annoying to get all their emails. It's impossible to move around the site. I'm furious.

It is impossible to get through to these people. I followed email instructions to turn off auto pay. I did not put auto pay. I never do that. They tell you to turn it off but some reviews say that does not do any good. I deleted my credit card. That should help. This is one big scam. This needs a class action lawsuit.

I went on Classmates Memory Lane last year for a trial period of 3 months. It was our 40th year out of high school. When there was no class reunion, I did not renew. Checking my bank statements, they (Memory Lane) took out $15.00 without my knowledge. I am in the process of contacting my bank to stop payment and putting a blocker on any more transactions. I contacted them only to find they are closed and to contact them through the internet. When I did that, it stated my account was closed. What the heck is going on? This is one screwed up company! It's high time they receive another lawsuit!

I chose manual renew when I signed up and notated that for my records. However, they renewed me automatically anyway. I attempted to call them numerous times but was on hold at least 15 minutes each time before I hung up. I then tried to contact them through their website on several consecutive days. All the links to anything that had to do with contacting them regarding billing directed me to a page, "Oops, we can't find the page you're looking for. Try one of the following:" There are 6 suggestions listed, but after trying all 6, I found myself back at the error page each time.

I joined Classmates.com in January 2011. I paid for a two-year membership at $30. On January 7th, 2013, I saw a $59 charge. I didn't even remember who or what was Classmates.com. I searched my Evernote and found my membership information from 2011. I searched my emails and found I had used Classmates.com for a short time but gave up, because I found it confusing and not worth the time. I also have the Welcome email from Classmates.com that said nothing about automatic renewals in two years! The odd thing is the credit card I used back in 2011 was stolen when someone stole my wallet in May 2012. How in the world did Classmates.com get my new credit card?! I went to their website and my new card was listed under my account.

It's the worst. I'm surprised there has not been a class action lawsuit. I signed up for a 3-month trial membership for $15 in January. Unfortunately I used a credit card I rarely checked in detail and in reviewing my year-end statement, I found they have been automatically renewing it every 3 months for the past year. I have now paid $60 for the "trial" (I do not subscribe to anything that automatically renews for that very reason). I contacted Customer Service and they absolutely refused to do anything, mostly sending auto generated form letters in response. Finally, a "Level II" CSR did admit that they could not provide me with documentation for what I supposedly agreed to, but stuck to their no refund policy.

I joined only for 3-month trial in January 2006. I should have known better. I didn't really use for more than a few weeks as I couldn't find helpful info or any classmates. I have received untold numbers of emails stating something like "Someone looking for you" or "So and so left you message," etc., but could never find said message. Classmates.com kept asking me to update to Gold subscription in order to view who's looking for me. Beginning November 2009, I have been trying, unsuccessfully, to cancel subscription. Website is useless. It sends you in circles or to broken/nonexistent links. Telephone numbers either wrong, have recording saying only open such and such hours (never when I'm calling) or most frequent message is "Due to call volumes, there's a delay in answering" blah blah blah.

Non-refundable - They have misleading language "yearbook reprint" leading you to believe they are printing a reprint of an original yearbook. Instead, it is a crap xerox of a used one with scrawling of the previous owner, then printed with a green hue to it. They claim that they have "state of the art" equipment. **, I could scan it on my portable and print it better than that - if I wanted to scan a used book. They copied the cover of the yearbook and printed it in a small area on the front and back of a black hardback cover. Looking at a previous owner's personal letters and doodles on photos could have been removed if they had good equipment. This is just stupid and I am stuck paying $90 because it is non-refundable. $90 down the drain.

They don't even have my card number. How did they do that? I do believe this is a crime and across state lines which is a federal offense. Where are these people located at? I want to know ASAP.

My ex-husband of 32 years is getting brave and continuing to stalk me and asking for me to post information on classmates.com, aka memory lane. I want to immediately terminate my membership and disappear from your site. Is that perfectly clear to you? An attorney is not necessary if you will only do as I ask. Why is this so hard to find a way to contact you? The website continues to go around in circles but never gets to the member care team.

I want to edit my profile because the year I graduated from Peter Burnett Junior High is wrong. I can't change the year; it delete my self from the website. But I can't seem to do it. Either delete my account, or I’ll see what I can do to legally get someone to make you delete it.

Classmates.com renewed our membership without our notice! We were only interested in the site for our upcoming reunions in 2009 and 2010, but this crooked site charged us two years extra! We are now working with our credit union to get our money back. In addition to the $80.00 they owe us, we also needed to cancel and order a new debit card for me so they also owe us for a $7.00 card renewal fee. That's $87.00 those rotten cheats have scammed us for. Spread the word to your friends. I let my Facebook friends know today and asked them to check their bank accounts.

Just like all the other members of classmates.com (Memory Lane) who have been trying to cancel our memberships, I was not alerted that my membership was going to expire and that the fee would automatically be taken out again, etc. There is a solution to this problem. Your bank will let you file a non-payment to Classmates.com (Memory) for a minimal fee. My bank is charging me $30.00 to file the paperwork and now, when the auto-pay comes through the system, I have my paperwork stating I filed a non-payment to Classmates.com-Memory. One word of advice: make sure the paperwork includes both names, Classmates.com and Memory because they will try to take out the fee by using both names if not successful using one name. These people are scam artists. I have decided to file a complaint with the FBI.

The automatic renewal option is very deceptive and difficult to find when you register. Yes, it's there but it's not clear, obvious or honest. They clearly make their money doing automatic renewals, which is a scam in my opinion. Most people would only want a membership in Classmates.com or Memory Lane (or whatever they call themselves) once every 5 or 10 years, i.e., when they have a reunion. The honest and reputable thing to do would simply be to warn people that their renewal time is coming up, and ask if you'd like to renew your membership. And as many have said, their customer service is dismal. You've been warned!

This is not a complaint, but a report of the resolution of my problem with Memory Lane which was reported here on the 26th of August 2012. If this is not the proper forum for this, please forward it to whomever might need the information. I have received word this morning (September 6, 2012) from PayPal that this dispute was resolved in my favor and that I will be receiving a refund of my $15 to the credit card which was charged (without my authorization or knowledge). Apparently, PayPal emailed the company every day for a week and received no response. Thank you.

I have the automated renewal unchecked on my account and they still charged my bank account $39. I am unable to contact them. I was on hold for 1 hour with no response and no email address to contact them. What do I do about this? Thanks.

I inquired about McKinley School in Winchester, Indiana. Instead, they connected me with McKinley School in Hawaii. Now, they keep sending me names of people from there that sound like Japanese, Hawaiian, or other Orientals. Now, I am unable to try to reach Winchester, Indiana at all on this site.

Back when this was just Classmates.com, someone decided to use my email address to back their own classmates profile. I got all their comments emailed to me, etc. I emailed Classmates and told them what happened, and asked them to remove the fraud account. I didn't want my email associated with the type of person that this profile indicated this person was. Nothing. I emailed again, still nothing. I called, and was told that since it wasn't my account, there was nothing I could do. Fine, so I posted a comment to her profile asking how she liked stealing other people's emails and I detailed just how many I got and how annoying it was. I hope all the people at her reunion had fun with that.

I signed up for Classmates-Memory Lane. I thought it was just Classmates.com for 3 months. When the 3 months had passed, they automatically used my credit card account and signed me up for another 3 months without me authorizing the transaction. They should have emailed me or called me, and they should not just assume that I wanted it for another 3 months. Magazine is doing the same thing, as I have experienced that too. What a sneaky way of getting someone's money.

I was charged $39 on my credit card on August 5, 2012. I tried to contact Classmates/Memory Lane to cancel the subscription. I was placed on hold for 20 minutes and hung up. I tried to do the same on the website and was directed to their "Customer Care" page which said "no longer available". How do I contact these people to stop charging me?