Classmates.com

I purchased a reprint of my high school yearbook. The quality is horrible. Pictures are very dark and some of the pictures of people are stretched so much that they look very tall and their heads look like a cone head. Called about a refund and was told that they do not refund any money and they won't take the yearbook back. I am so angry about this. So whatever you do DO NOT PURCHASE A YEARBOOK FROM THESE PEOPLE.

Somehow they were able to charge my credit card for $15 for a 3-month sub without my authorization and they even used an incorrect expiration date. I contacted them via email about this and was told they have a no-refund policy. We were on day number 2 into the 3-month sub by the way.

Classmates.com continues to withdraw $15.00 per month from my account, although I have cancelled several times! I know they owe me for at least 4 months totaling $140.00 dollars. It is VERY hard to get in touch with them and I have received no response from them. A civil suit needs to be brought against them! They're ripping people off!!!

Someone took pictures off my Facebook account and posted them on classmates.com. There was 3 linked to my name; my mother's navy picture, a grave marking of my husband's sister, and I voted. I did not post this to classmates.com. Since finding them on the site I have taken measures to try and stop it through privacy settings.

Buyer beware. If after buying a membership make sure you know if you are set up for auto renewal. My membership was set up for auto renewal without my knowledge. When my membership was up for renewal I did not receive any type of notice advising me of the auto renewal. I had no intentions of renewing, but it was renewed automatically. When I contacted Classmates.com they were not very helpful. I told them about not wanting to renew and at first they did not want to help. After several messages to them telling them I wanted no membership and wanted a refund they were willing to give me a cheaper membership with limited access. When I still told them I wanted NO membership they finally said they would make an exception and refund my funds. It only took approximately 6-7 messages to them complaining about the lack of notice of renewal and asking for a refund.

Beware -- if you buy a three month membership occasionally, make sure your automatic renewal is not on or, at the end of the three months, they will give you a year membership, whether you want it or not -- and charge you for it.

They automatically signed me up for 2 years at the tune of 72.00. I wasn't informed and the money was taken from my account. I spoke with customer service that decided to refund my money, only after I threaten them with small claims court. Never again will I subscribe to these rip off artist.

Be very careful of Classmates as they renew you without your consent and will not refund any money even when you complain to them. They are charging a new debit card that I have never taken out of my billfold after getting it. Service dept. is very rude and very unhelpful. Hoping we can get some help from BBB.

I received a notice from my PayPal account that I authorized payment to Classmate.com to renew my subscription. I immediately contacted PayPal that I did not authorize this transaction. PayPal had already sent the payment. I immediately contacted Classmates.com and I was told that there were no refunds once they received a payment. They said I had to manually remove the auto renewal on their website. They sent a link to make the change. I tried the link and it said it was unable to connect because Classmates had not sent any information. I contacted them again and this time they informed me that they had removed the link for the auto renewal. They said I should enjoy the website because I had already paid for they next cycle. I asked for the name and number of the owner of this site but no information was provided.

If you think it is a good idea to subscribe to Classmates.com so that you can look up old school friends be sure that you understand this. Once you subscribe, the default setting for billing is 'Automatic Renewal'. This means that you will be automatically billed again once your original subscription ends. My advice: if you do subscribe make sure that you immediately go to your 'Account' settings and switch the billing preference from "Automatic' to "Manual'. In case this doesn't work, I would also advise you to use a credit card that you could easily cancel without affecting other auto payments.

Many years ago I was a member of classmates.com. I ended the relationship due to frustration on my part and lack of help or concern on their part. Fast forward to 2018. I decided to give it a try again, hoping things might be better this time. Big mistake! Things are even worse than they were backed in! I'm not able to find anything in there. I try to find people whose names start with R', S's or T', and it keeps throwing me back to the pages with the A's B's and C's. I have hunted and hunted for hours and hours and hours trying to find an alphabet so I can select which page I wish to see.

Pictures of "former classmates" are never from my class! Each message also claims that I left a message during my visit. I have never heard of any of the people whom I supposedly visited nor have I left any messages. I graduated in Jan. 1954. Most of the posts are of people who graduated in 1957. Consequently I have no desire to renew my membership!

I want to share my experience with any who are considering Classmates.com. I decided to look around on the app and got in on a 3-month special. I cancelled my subscription; however, I was charged. I cancelled again and called my bank who refunded the money back to me. I was happy to see no charges in June then they charged my account again in July. I called my bank then cancelled again. I went to my bank and see another $15 charge from Classmates.com. At this point I am furious and feel like the crooks at Classmates.com have assaulted me. The only way to keep these thieves from taking money from my account is to cancel my bank card. Not a hard thing but the number won’t work for any other payments I want to make. Do I consider the card or a lawyer? I wonder how many others have experienced this kind of abuse. DO NOT TRUST THEM, DO NOT GIVE THEM ANY INFORMATION. There should be a class action lawsuit. Disgusted.

I perused Classmates quite a long time ago and of course, in order to look at my classmates, I had to join. I am certain I did not give them PayPal information. I recently got a notification from PayPal that I had authorized a payment to Classmates of $48! When I called PayPal, they said they could not stop the payment and that I had to contact Classmates. I hunted through their site until I found a page where I could change from "automatic" to "manual", which I did. Foolishly, I thought that was the end of it. Instead, I find they did indeed put the charge through my PayPal account.

Signed up with Classmates and every time I go to log in it says I have the wrong password but I was just on it yesterday using the same password. This site is the most pathetic site I have ever visited. Do not join this company. They don't care about you. And I guess that's why there's no phone number to call.

I found a charge from Classmates.com on my credit card dated 6/12/18. I called the credit card company and said I didn't use Classmates.com anymore; I refused the charge. My credit card sent me the paperwork that Classmates.com is disputing my claim of fraud. It says in the Classmates.com dispute, that I signed as a member on 6/12/2012 and it was a 2-year renewal contract. I had to have canceled at some point before 2014. I had the credit card company check my records and there was no charge to Classmates.com on 6/12/14 or 6/12/16; sounds like there is no auto renewal going on; but, then I get a charge on 6/12/18 for $59. And the charge is based on 6/12/2012 issue and not anything I did this year.

I joined Classmates with a paid membership. I noticed that I was getting emails every day stating my profile and just been viewed or I had just been tagged in a photos and such. But when I went to the site, it just wasn't so. They send these teaser emails to try to get you to go to the site. Then when on the site there's more marketing on the right side "try clicking these names". Why? I sent an email to customer service who said they would forward my concern to the email marketing team. It stopped for a month and then started back again. I have asked to be removed from the email marketing funnel. And begun forwarding their Spam at uce.gov. They monitor spam in the US.

I have received six emails in the past week and when I tried to connect to the link to view the posted pictures, Norton Mobile Security blocked the link with a Malicious Website banner, and then I left the site. I contacted them about the first one and now I have received six more and they are all listed as malicious. Needless to say I will be unsubscribing as soon as I send them another message letting them know about the problem again! I am just glad I had Norton Mobile Security on my phone.

I've been on Classmates.com for about 4 to 5 years. Everything used to be great. You could start a discussion with a lot of people. You could look for people on the discussion page. You could post picture & albums. It was really great. About year ago they change the whole website. Now you couldn't start a discussion with anyone and they took away so many things you use to be able to do... and when I try to look at all my albums that I had put pictures in you couldn't see them.

I was charged a yearly membership fee automatically on June 28, 2018 which I did not know I had approved of, anyway the day I was charged, I wrote to them immediately and received this reply, "Hi Jamie, Thanks for your message. We're sorry to hear that you wish to cancel. To discontinue your paid membership after the current term, follow the steps below: At the top right of any page, click the gear icon and select Account. Select Account & Billing and enter your password. Click Turn off automatic renewal. Click Yes to confirm your decision. By changing your renewal option to Manual, your account will not be charged again. You'll continue to receive paid benefits until your expiration date."

I wish I read the reviews here before I found that awful site. I wanted to get my dad a copy of his high school yearbook. I ordered it through Amazon from Classmates. After reading and seeing the AWFUL quality, I was able to cancel my Amazon order. Here’s the kicker... I couldn’t find my grandma’s yearbook on amazon but I did find it one the classmates' site. My grandma passed away 6 years ago and I would have loved to have a copy of the yearbook! I placed my order and the site said that my card couldn’t be accepted. So I tried again. Same message. So I switched cards and used my credit card. Same message. Then all of a sudden I get a text message from my bank that my debit card was compromised.

I thought I would find a certain classmate on this site that I have been looking for years. I had no success in finding her. It was my understanding that I would receive a notice when this subscription was up for renewal, but I did not receive it and had forgotten all about it. They dinged me for another 2 years at $72. It is a LOUSY site. I called customer service and the lady was very cold and very rude. If you give these people your credit card number, YOU WILL BE SORRY. I will leave it up to my credit card company now. BTW, if I could give them a NEGATIVE five stars, I certainly would. It hurts to even give them a one star.

When you try this service for the first time, they don't make it clear that they will auto-renew the subscription for TWO YEARS at the end of the first year. They claim to notify you in advance before renewing the subscription, but they send so much useless spam all the time that you won't recognize it as a renewal notice. Then they hit you with the charge for two full years in advance, using the old payment information from the prior year; and even if you protest that you never use the service, and even if you try to cancel THE SAME DAY the renewal period starts, they refuse to refund the advance subscription charge. This company is a bunch of professional CHEATERS who skate just inside the limits of legality.

Yesterday I had a charge for $72 posted to my credit card for a renewal of Classmates subscription. In March 2016 I signed up for 1 year. I did not use the subscription frequently and decided I would not renew. The current charge came thru Amazon Pay. It was charged to my new credit card, with my new

number, totally different number and new security code. My original card was compromised and we had it replaced in 2017 because some charges showed up that were not ours.

Classmates took an old account and switches it without my approval to auto renewal. I only found out by them sending a payment to PayPal they were requesting $ 48, which in return posted this online to me. I went and disputed with my PayPal account which I have not heard anything from. I also contacted Classmates and they say basically tough crap, they claim in the fine print that this is explained and cannot refund me anything. I switched my account to manual renewal again and deleted everything off their website. Credit card was going to dispute it, but found they charged me $24 last year I did not catch back then. Let's all contact the US States Attorneys and file a class action suit against them. In 2006 Time Inc. did this also. US states attorneys made them refund 4.1 million dollars of unfair renewals. I for one Am Filing a claim to the NY states attorney. Don't let them get away with this.

Buyer beware: Ordered a reprint of my 1981 yearbook. I wish I had read the complaints listed on ConsumerAffairs before I ordered. The reprint quality was so terrible. It looks like all they did was copy the original book with a cheap copy. I complained to them and asked for a refund. Of course they would give me one.

Ordered what I thought was a 1967 Yearbook. Sent a 1965. When I complained said they did not have a 1967 yearbook and I should have known I was getting the older book. Very deceiving the way they explain the information on their website. They would not accept returns and I am stuck with the wrong yearbook. I see where they are under investigation for these same actions. The quality of the materials are of poor quality. They need to be prosecuted.

Classmates charged a two year membership fee automatically from my account without any prior notice. A one year renewal was what set up and they done two years. I complained and requested a complete refund along with cancellation of my account and elimination of any and all personal information. They refused and stated I would be listed in their site for two more years. This place is a total ripoff to begin with.

Classmates.com is a scam website. They post fake messages from fake people trying to get you to join which I did for one month. Then they sold my email address and I was flooded with junk mail and charged my card another 16.50 without my permission and now refuse to refund it. DO NOT give Classmates.com your credit card info or email. YOU WILL REGRET IT!!!

Renewal charges - Classmates charged my PayPal account. They never notified me. If not for an email from PayPal I would never have known. The charge was for 72.00 but there was mention of it being 108.00. I read previous complaints and did not bother to call them. I called PayPal instead and PayPal removed the charge. Apparently this has happened many times before.