Classmates.com Reviews

I first became aware of Classmates.com in 2001, before sites like Facebook, supposedly as a way to connect and contact friends from school days. I noticed early on that they were employing shady tactics to get people to sign up for their “gold” memberships, which entitled someone to send messages. One tactic was to make people think that someone they knew wanted to get in touch with them. These turned out to be mostly either fictitious names of people they didn’t know or people who never actually expressed any interest in contact.

I am extremely dissatisfied with my experience with Classmates.com. I originally subscribed on **March 14, 2026**. On **September 14, 2026**, Classmates.com charged my **American Express account $21.60** for another billing period. By that point, I wanted to cancel the service. However, I found the cancellation process to be extraordinarily difficult and, in my experience, practically impossible to navigate. A customer should not have to struggle to figure out how to stop a recurring subscription.

I’m dealing with some scammers who are trying to message me through Classmates and I’ve tried reaching out to let them know and I get no response. Some person whom didn’t even go to school with me and is using a AI generated image keeps sending me messages and Classmates sends me emails every day about it. I blocked Classmates and filed a complaint with BBB. Stay away from Classmates.

I am writing this to warn others about the deceptive billing and predatory practices of Classmates.com. This company routinely rips people off by trapping them in automatic renewals and making it incredibly difficult to cancel your subscription. They take your money without clear warnings, and their customer service offers zero helpful support when you try to get a refund for these unauthorized charges. Do not give this company your credit card information. They are exploiting people who just want to reconnect with old friends. It is a complete scam, and they need to be held accountable for these unfair business practices. Save your money and stay away.

If there were a negative I would put -5 stars. They keep emailing me saying certain people look and remembered my profile... But the thing is some of those people have be dead or are not even on Classmates.com!!! And to read your own messages from others you have to pay to read them. This site is a scam and should not even be up on the Internet at all. I have even seen charges in the past I did not sign up for or even authorized.. There is got to be something done about this site. Goodness... Not to mention the extreme over emailing!!

They automatically charged me the $60 membership fee and when I tried to login, I couldn't because it was with a discontinued email. After getting support to help me connect my new email I finally got in and cancelled the automatic renewal. But there is no refund AND they charged and addition $9 as a "promotional offer to extend my membership". I know I did not sign up for that, I was cancelling my membership. I called 206-301-5900 but Kaitlyn informed me that the "NO REFUND" policy would not allow her to remove either charge.

I suddenly noticed charges on my American Express credit card. I was never asked nor gave my credit card information.

I got an email saying a certain person looked at my profile. That certain person died a year ago.

While Classmates.com can be useful to find pictures and pages out of actual yearbooks, the constant emails saying someone is checking you out is annoying. I would be horrified if I looked at someone’s profile and then that person got 2 or 3 emails a day saying I was checking them out. For that reason alone I would never get look at a profile on classmates.

Like the 1000's of other victims, I was billed 25.00 for another quarterly without my permission. Called them. As soon as I explained that this charge was unauthorized, they hung up on me and now won't take my call. Never again. Isn't there a watchdog agency for predatory practices like Classmates who take advantage of elderly customers?

Every 6 months they charge me $21.60. Every 6 months I cancel and 6 months later I'm charged again. No notification, nothing. Maybe because I never use the website. I had to cancel my card.

This company is failing and a rip off and predatory with their sign up. They charged me for a service with their "Auto Renew". DO NOT SIGN UP. POOR CUSTOMER SERVICE.

I was charged $21.60. And I didn't get notification email that I was going to be charged days in advance. I think they should notify you that you have an upcoming payment. I trying to fight and get a refund. Here's another bad review. I don't recommend this website. Horrible customer service and Horrible experience.

Do not sign up or do business with Classmates.com. They are a failing business and are not out to work with customers. I tried to cancel and missed the window to cancel by 10 hours. They charged the renewal on an expired credit card (which apparently is legal if they can show it is for a renewal). Make life Easier on yourself and do not give credit card info as they will take your money. Your choice, however it is easier to just do not do business with them. There are other ways to contact classmates. Run away from this business.

There should be a negative score! This website is complete garbage. It is outdated and has hidden fees. Never give credit card info. Stick to well known social media sites and email. This site is a waste of time. Classmates.com = 🗑 🗑

I was illegal charged over 21$ yesterday. Now getting new card. They are nothing but fraud.

Unscrupulous billing practices. They bury the information about automatic renewal when making a one-time subscription purchase. Then, two years later, without warning or notice charge my card $96. Their website states they send out email notification of upcoming renewal 30 days ahead of time, but that is a lie. According to the Better Business Bureau, hundreds of consumers like myself never received the advertised warning...and I check my email and spam several times daily. They refuse to refund, so they are robbing consumers who never, or rarely, use the service...banking that consumers won't read all the hidden, fine print. Totally dishonest. They should be shut down!

What a ripoff! We were notified by Paypal that they had just paid Classmates.com $96.00 for our subscription. We did not ask for a subscription. We called Classmates and were told that it was an automatic 2 year renewal. We were never notified in advance of this renewal. We asked for a refund, seeing as how we didn't even know we had an original subscription to begin with and we were not using their services. We were told that they have a strict no refund policy. They would cancel any future renewal, but we would not be getting any refund. I will be contacting Paypal and the Better Business Bureau and reporting them for their shady practices.

These people should be under a class action lawsuit as a result of scamming people up their money and holding them hostage.

When you join Classmates.com you are automatically reviewed and automatically charged your membership fee each year with a no refund policy. Avoid this company.

Once you pay for this and Cancel, They always get you for another $21 U.S., This is just a scam site. Don't use it. Bad Business.

Do not put in your cc info. Had no idea that I was still getting charged since nov 2025, and the way they billed it would have been cheaper to get a ONE year subscription, this is the definition of a slimy company.

I was surprised by a charge on my bank statement for $96. Turns out it was a recurring charge by Classmates. I was told I could not cancel it. I asked to have automatic renewal turned off, I was told that it was now turned off. I was not sent an email confirming this and may have this problem again in two years.

Today I discovered a charge from Classmates. My bank did not list contact information (phone number) so I contacted PayPal. They were able to provide a number, which I called. Customer service representative with Classmates informed me that my three month trial membership from June, 2024, had been automatically renewed at the current full price. No, they would not refund me as they have a strict No Refund policy. How convenient. I was assured my membership would be cancelled but that I could use my (unwanted) membership until it expires in July. Seriously??

It appears Classmates.com sends emails to clients and embeds hidden subscription fees into correspondences. This business practice speaks to me that money is a very focused, desperate goal for this business, and seeks to trick people by posting the hidden subscription fees. That is a shame. Hopefully, Classmates.com will close its business doors, or at least start to market their desperate quest for subscription fees openly and with honesty, without subterfuge to senior citizens. 

Do not use this website. When I signed up I took off auto renew and clicked on do not save card information and 2 years later they auto renewed me for 101 dollars. Was never informed that they were going to do this. Called. They will not refund me for a website I will not use at all is non refundable. Had to dispute it with my card company. If this the only way their website can make money I classify them as fraudulent.

This company is unethical! They charged me $60.00 for a supposed auto renewal! California law requires prior email notification for renewals and this was never received. I called them when I was notified by my Bank of a pending charge. They said they have a no refund policy.

I have had an account with Classmates.com for years and last month I couldn’t log on the account. So I emailed customer service several times for help and as of today I haven’t received a reply. I am surprised since I never had any problems with the site.

On 1/24/2026, I received email from Classmates.com charging me $96.00 for 2 year renewal membership. I had completely forgotten it was on automatic and emailed them for a refund. They absolutely refused telling me this is non-refundable. That's totally unacceptable. Also, they didn't inform me ahead of time of upcoming renewal. This is a shady company ripping off people. A huge SCAM they got going. I see many others here are complaining of the same issue. Bad company.

I contacted Classmates to cancel my membership. I was charged $60 last year. I contacted them and informed them I did not want auto renewal. I just got a $60 charge on my credit card. I called the number to cancel immediately. They said they needed that info prior to billing. They don't send a reminder. So how can you cancel when they already billed you and won’t refund the payment. I am totally outraged at their policy. Would not recommend this to anyone.

They have a hidden auto renewal which once it kicks in is not refundable so in essence "classmates" which sounds friendly and fun is actually a con scamming you out of your money. I called to cancel but alas the fine print says no refund. Never again, warn your real classmates that this is a scam!

I began by using a free subscription for years. It naturally had limited access to the site. So just last year I paid for subscription at the base level and found it to be too limited for me. I cancelled my subscription and removed card information. Ultimately, I learned that the site allowed me to create a second membership with the same email address. It had been so long since I had begun using the free membership that I didn’t realize I was creating a second membership with the same email address. The problem for me was that there was no indication of which membership I was using.

Cancellation policy, No refunds.. I am totally frustrated and appalled by these policies, automated renewal without contacting the customers., There needs to be review of their unlawful procedures and allow customers to get a refund.

Can’t cancel once you join. Following the procedures the give results in complete failure. The “turn off automatic renewal” link is not present anywhere. It doesn’t even list your account number or a credit card on file. Was on the 3 month plan. Tried to cancel but charged me anyway. Tried to cancel the next renewal at that point. They finally acknowledged receipt of my request 2 days after their deadline and charged another $26. Of course no refund. The only reason they stopped my subscription was because I used my credit card company to fight the charge. Scam set up and false information to cancel rips off the consumer. They couldn’t pay me to rejoin and will cancel my “complimentary” membership that does nothing.

Classmates is a major scam, you have to keep paying, I hope the people running this get convicted of the crimes they are perpetrating! You have to keep paying them and the information is false, these people need jail time, and to be convicted to the fullest extent of the law.

I placed an order a yearbook and paid for it. Now I get no response from customer service. After repeated emails and they have no phone number, I can't believe that they are ignoring request for transparency.

I recently tried to cancel my subscription and membership to this business and was unable to log-in to the website. Repeated attempts to contact them and recover the password went unanswered. I finally made contact by telephone and the customer service representative was extremely rude and unhelpful. I was told I was beyond the date to cancel and the payment was processed and non-refundable, even though I tried to contact them before the renewal date. Almost impossible to cancel and I still cannot connect via e-mail.

I got ripped off by a scammer like Classmates. Classmates never replied to emails from me when I contacted them on this fraudulent charge through PayPal. I contacted them on the 9th of November and as of the 30th of November, still no response!

I never was a customer but got billed 6 months ago fraudulently by PCH Classmates. I had to get a new card Now, I never used my card except 2 places and today PCH Classmates charged my NEW CARD (q. how did THEY get it, and 2, if they are obviously stealing and money laundering why hasn't Trump shut them down?).

For years they kept showing me blurred images of two names that kept popping up as trying to find me. They showed me one person that supposedly messaged me but of course I had to join. I took the 3 month plan thank God. Only to find that nobody I knew responded to me. The two names that kept popping up were never shown again. NO ONE that I knew ever messaged me back. It’s got to be a scam. Lo and behold after my subscription ran out the two names popped up again!! You can almost make them out but over time when I went back to check the names always changed. Glad to be done with them.