Classmates.com

I checked out this site on a trial basis. I did not receive any notice about upcoming "auto renewal" which I do not even recall signing up for. I called for a refund for I do not use this site. RUDELY, CALLOUSLY told no refund. Two calls. The first hold 30 minutes. As soon as I mentioned refund, the rep. could no longer hear me and hung up on me. Second caller, "I have other callers." Rudely dismissing me when I was on hold for an hour PAID for service but cannot even get a three minutes of air time. SCAMMERS! I am filing a complaint with Consumer Affairs. I pray God strikes this company into BANKRUPTCY. HORRIBLE people behind the green curtain!

As soon as I post this review, I'm contacting the Federal Consumer Protection Agency, as their stalking-like behavior violates the Federal Code of Regulations (FCR). Classmates.com is absolutely relentless on continually sending unwanted emails. If you click on their tiny, barely readable unsubscribe, you are immediately taken back to their homepage. They don't even list any contact information, so it's impossible to communicate with them. They can play their stupid little games because when they start getting massive fines from the Feds, they won't be quite so smug.

I took out a subscription 2 years ago to Classmates.com at a very low rate. At the time, my email was different. On this month's bank statement a $96.00 charge on my bank account appeared from Classmates.com. I did not authorize this charge. I called the company and they said since I didn't respond to their ONE email for renewal, they automatically renewed my subscription. I'm 90 years old, plus the email was sent to an old address and I was not aware of the renewal. When I asked to speak to a supervisor, they said it could be 5 days before anyone would return my call even though a supervisor was on duty. They refused to refund my money even though I didn't authorize or approve the renewal. It is evident they are stalling and they are doing everything to not help me or refund the charge. Not only that, they will not let you cancel the contract until 2025!!!

Last year I erroneously joined the site, thinking it was a trial basis. When billed, I called my Credit Card company with a complaint and was refunded the payment, and I cancelled my membership on the link. I was billed $60 this month for renewal, called them and said I cancelled the membership and they said there was no cancellation and sent me a link to cancel, which I did last year, but apparently even though I cancelled it, I am supposed to cancel the automatic withdrawal, which I was not linked to do. They are ADAMANT that I cannot get a refund and suggested I cancel it before next billing cycle. Their customer service staff are rude also.

This company is not worth the money you spend. They set up annual auto-renewal when you join, and a year later (after you've forgotten about it) -- ZAP! -- they've charged you for another year with a No Refund Policy. I called to get a refund the day after I saw their auto-renewal charge on my PayPal account. They refused to refund my money when I explained that I didn't use the site, and I didn't want to continue as a member. They kept repeating, "No refund." Don't waste your money.

This company automatically applied their auto-renew feature onto my account. I never noticed this renew until I saw a credit card bill a few weeks after the charge. I contacted the company and they simply recited that they had informed me of this and that there was no way to get my money back. So now, no recourse for me, I have a year long subscription that I don't want - waste of money. Beware of this practice. Really, I don't think it should be legal to automatically enroll people into future payments; rather, it should take some positive effort by the customer to set up auto-renew.

I called to cancel my 85 y/o mom's account and get a refund of the yearly fee they auto charged 2 weeks ago. My mother doesn't use Classmates and can't even see the computer screen. The supervisor said she'd been using it, but it was me trying to find out if she had an account after seeing it on her discover bill. Mom wasn't using it and didn't have a password to get in. I had to make a password to even see if she had an account. I told her all this and the supervisor argued with me until I was totally frustrated and hung up. Classmates trains their supervisors to be cold, callous, and greedy. This is a company that is taking advantage of elders.

MAYBE 20 years ago Classmates.com might have possibly been a useful and relevant website but here in the 21st century with social media giants providing MUCH better features -- allowing users to look up, connect, post / view personal media and communicate with just about anybody, anywhere in the world FOR FREE, Classmates.com archaic website and features (available ONLY with a paid subscription), is about as relevant and useful as a rotary-dial telephone.

I called to request a refund and was told I couldn't get a refund. Instead my membership would be continued for another year. I had never received a notice that my membership was coming up for renewal. I got nowhere with my effort. Finally, I told my credit card that the charge was fraudulent and that I had never authorized.