Classmates.com Reviews

"CAUTION" I would think twice before signing up!!!! Bottom line this is a joke, I get the same old messages and from people I never knew and from the the wrong year of Graduation. KEEP an eye your Money as they will take it!!!

Total scam site. Shut it down!!! This is an absolutely worthless website. Don't listen to the emails that tell you people want to meet you. It's a complete and total lie. 100% fraudulent website. Shut it down!!!!

I haven't actually looked at this site in years .Even though I get notices that people had been looking at me. I did try to go on there the other day because someone wanted to see my graduation picture. I couldn't find where it was, but instead up come some payment thing for 3 dollars even though I have a free subscription. I thought okay. I can pay three dollars to look at my picture. I was billed $50.40. And when I explained what happened they said there are no refunds. It was also signed up for an automatic renewal! Be careful these people are thieves.

Was auto billed double the price I originally paid. I don't believe I would have ever signed up for auto renew. Customer service won't refund my money even though it has only been 2 days since the payment processed. I am disputing the charge with my bank. Not a reputable business in my opinion. Don't plan on ever using the site again.

I did have monthly subscription last year. I cancelled it completely. I was charged today for a yearly subscription with a credit card I no longer use. I do plan to dispute. They will not reverse the charge.

I joined many years ago when CM was free. After several years of barely using the site I was offered a "deal" - pay for a year and receive a full refund. The "refund" was an invitation to a catalog site. Then, surprise! Auto renewed in a year at 3x the initial price. I never authorized that, but when I called to get a refund I was told "no refunds." In an attempt to lure me back I'm notified of several visits to my profile. Bogus! Why pay anything for this site? I guess CM can't attract enough advertisers. Most social media sites are free, which ensures subscribers, which ensures advertisers.

I have an email from Paypal for 96.00 charge to Classmates.com. I filed a dispute and contacted customer service. RUDE customer service. I did not receive an email for renewal. Classmates will not refund. My ONLY option was to change my profile to disallow auto renewal. I had all my information removed from their site. I had weekly and sometimes daily email concerning profile visits but nothing about a 96.00 auto renewal. If your information is on this site I recommend removing it and discontinue any association. I now have a 2 year subscription to nothing therefore nothing changed other than my information being removed.

SNEAKY! They claim that auto renew via paypal is obvious when you sign up. That people knowingly and willing agree to that. Yeah, well it's not THAT obvious and in fact most people are completely unaware of this!! And once your Paypal renewal goes through, there is no refund. CLASSMATES--DO BETTER!!

Unbeknownst to me they have an automatic renewal at double the price the original price. They claim they send an email 30 days ahead but I didn’t receive it. Never even use this site. Tried to cancel the day after they charged my credit card and they refuse to refund my money. If I could give negative stars I would.

I don’t use PayPal often, and only recently started logging in again after a couple of years with PayPal. Yesterday I was charged $21.60 for a sub subscription that I canceled over a year ago with classmates.com. When I went to log on the site there was no account found for me. Meanwhile, I’m getting charged $21.60 every three months for almost 2 years since I canceled after the three month trial. I exchanged emails with their customer service for the past two days telling them what happened and then I wanted a refund for what they took from me. I was told that no account was found. I gave them three different emails. The only ones that I have that it would be under and they couldn’t find it.

Classmates is a scam! They billed me double without notifying me of the charge. I did NOT authorize this payment. Last year I paid $30 yet they billed me $60 without my authorization! This is criminal.

2 years ago I mailed them my yearbook to be posted on Classmates.com. STILL not posted! On my first enquiry, I was told the whole process could take 4 months. They have been good about responding to my emails, but still getting the same reply: "Due to the high-volume response, there has been a delay in posting yearbooks to Classmates. We strive to scan and return your books as soon as possible. We appreciate your patience." Two years of patience given so far. They refuse to give any estimate of when it might be posted.

After a couple/few years of subscribing, I realized, all the "visits" to my page were bull crap. If you scroll through names, it automatically says you left a visit with someone you didn't even know. So, if you look through a book or the section that asks, "did you know this person", they'll think you looked them up. What a joke it really is.

The Classmate’s customer service staff member I spoke with was rude and absolutely not helpful. I am canceling my membership and will not renew again. It is unfortunate a business that only exists because of their customers does not seem to understand that connection. Economic sanctions changes behavior immediately. I recommend we all discontinue our memberships. That would definitely encourage changes in their business structure.

Charged my account ahead of cancellation date. When I called them, customer service, "Too bad you lose. Goodbye." I wish they had a rating of 0, because that is what they deserve as these are unethical people. I see most complaints are regarding unethical payment processing. Classmates should be shut down.

My yearbook contained a mix mash of class activity photos that looked nothing like the original yearbook. All my class member photos were correct but that was it. Everything else contained activity photos from the wrong class year. I regret spending almost $100.00 for this reprint that looked nothing like the original.

I canceled this subscription after planning my class reunion. They then charged me over $60 for a year in advance. I called customer service twice and they were not helpful. In fact, they responded rudely to my asking to speak with someone who could resolve the billing issue. Do not use this service. It is a scam and once they have a credit card number for your trial account, you will be billed a year in advance —- even after canceling the service.

They auto subscribe without being clear or give an advance warning. Customer service is curt & won't issue a credit or even a discount when asked. Terrible treatment of a long time customer. Seem greedy.

They will charge you monthly when you have not signed up for that. Beware it’s a scam. They will tell you that there are messages from Classmates but it’s them messaging you not classmates. Don’t fall for it. Cancel it if you can.

This site signed me up for automatic renewal. Did not inform me that’s their process. They invoiced me. I provided all of the proof that they charged me including their website. I requested a refund. They were unable to do so. They will keep telling you they don’t see any charges, and they won’t reimburse your money. If they had any decency, they would’ve just reimburse the money the day that it hit my credit card which was the exact day I reached out to them.

Do not ever join Classmates.com. They not only did not advise me of my classmates reunion, they charged me $96 for a renewal on my Discover card number which they did not have (just looked it up internally) because I had closed the old card and got a new one after they charged me an autorenewal the previous year. I never ever signed up for a renewal and even had it in the SPAM folder. Then I called Discover card and told them this was an unauthorized renewal that I never signed agreement for. They supposedly did a search and reversed the credit for the charge.

Classmates is very sneaky. They renewed my my subscription, which I was totally unaware of. I tried to dispute it and they wouldn’t reverse the charge. They need to be shut down! Automatic renewals like this should be outlawed. People forget what they subscribe to and then all of a sudden they have a charge for renewal that they didn’t want or authorize.

Just horrible! Charged me $62 for a year in advance and I don't use them! Have no idea how it happened. They don't care, were rude, said NO REFUNDS....just awful. I never use them nor ever will! DON'T SIGN UP or even look at anything! Just unbelievable!!!

This is my review of classmates.com. I have been getting so many posts from my girlfriend when she has only made one post to me since I joined in November of 24. Something is wrong with this site. Are they a scam or not. I have talked to some of my old friends from high school. But I keep getting postings over and over and over again from all these people that I know are only contacting me one time. So I will cancel my membership today. It seems like this is a dishonest website. People beware. My friends from high school have contacted me once but I received the same contacts over and over again.

If I could give this rating a zero, I would. I signed up and paid $9.00 for 3 months. Granted, it was only $9.00 but to someone on a fixed income, every little bit helped. It claims to have your classmates on there as well as yearbook information. When I paid and gained access, it had NOTHING! I think there were about 3 people from my class. There were no yearbooks associated with it. I asked for a refund the next day and of course, was told no. People - DO NOT fall for this. I should have read reviews before I purchased. It is a SCAM!

As with many others, UNAUTHORIZED renewal took place on January 11, 2025. Spoke with Customer service agent, and was told it is right in the online application of purchase. Funny how so many of us have missed this hidden policy! As a Canadian, $60.00 US funds became $90.29 Canadian. Very scripted response from AGENT, stating they will NOT refund a so-called automatic renewal! BUYER BEWARE!

I joined this website. Actually several years ago, but did not renew. However, I did a 3 month renewal recently that was to expire Dec. 31st. Unbeknownst to me, they retained my payment information, put me on automatic renewal, renewed me WITHOUT notification a renewal (which I had not authorized) was taking place. I keep a prepaid card especially for online orders to prevent scammers like them from hacking my account. I put money on the card when I'm going to place an order for that amount, then place the order immediately. Thus....a scammer (like this site) may "get me"...but not for much.

I was disappointed to find that Classmates.com has policies in their terms of service that automatically turn on auto-renewal and do not provide notice of upcoming payment on their 3 month membership. They apparently do notify for one and two year memberships. I found out when I received a PayPal notice of payment. I think they do this to get at least one additional payment from people who don't want a long membership and who don't read the pages of fine print. I am not going to continue my membership. The website is okay, but I got lots of email notices, most of which are them telling me someone has looked at my profile or I have a new notification, most of which were from classmates.com and very few from my own classmates. It was okay to have this prior to my reunion, but I don't see using it year after year.

Wow... 2,404 reviews so far as of Dec 22, 2024 and 96% of them (2,307/2,404) are only a "1" score which is the worst review score available. Nearly all reviews are about the auto-renew charge... and there is no doubt that not a one of them will ever subscribe again. Just seems to me that if they lowered their price to $19.95 a year or so (instead of $48/yr) and then always provided at least 2 emails several days prior to the auto-charge.. they might get a majority of those folks to accept the auto-renew and be happy about it... and thus, those folks would likely tell all their friends... and the site would have a lot more happy customers and bring in more income.

Classmates.com Is a SCAM. Have not used and they increased their price without consent. They Refused to Refund and said I had the service for a year. -100 SCORE. SCAM. SCAM. Save your money and Facebook or Skype classmates.

I want to warn EVERYONE...BEWARE OF CLASSMATES.COM. THEY WILL CHARGE YOU 21.60 FEE IF YOU ORDER ANYTHING FROM THEM. THEY WILL NOT GIVE YOU YOUR MONEY BACK. STAY AWAY. YOU BEEN WARNED!!!! Don't be fooled.

I signed up for this service to look up one specific person who passed away. I cancelled my subscription and not only did they not cancel my subscription, they set it up to auto renew. So I now have a charge on my credit card and after calling them they said there are no refunds. My credit card is now charging me late fees as well. Do not sign up for this service. It’s a scam.

This organization had a fantastic opportunity to provide a fun and useful service. Unfortunately, Classmates is not that; Classmates is a confidence game. 1 - They send notices alleging contact from classmates who have died years ago. 2 - A checkmark suddenly appears on "auto renew". 3 - They auto renew without providing notice that the date for auto renew is approaching. On the date they auto renewed my membership I notified them I did not approve or want auto renew. They claimed I had selected auto renew and would not reverse the charge.

I signed up for this service to look up one specific thing, and then attempted cancel the service. Not only did they not cancel my subscription, they set it up to auto renew. So I now have a charge pending on my credit card and after calling them they said there are no refunds. Do not sign up for this service.

I will echo other comments. STAY AWAY. They did an automatic renew without any notification. If you joined remove automatic renewal, I never opted in so they must set it automatically. They are just a leech on society. I cannot express my discontent with them strongly enough.

Do not sign up for anything with this company. I went on their website years ago to make a free profile and somehow they charged my PayPal account $21 for a subscription. I never received any emails letting me know about this. If I hadn't seen the charges and deactivated my account who knows how long they would have kept charging me. The thing that makes me realize that this is a scam is that even when you cancel the subscription the same day and never use it they still won't refund you. How can they justify keeping your money for a service they are no longer providing. I don't know of any other company that does this and they absolutely won't budge from their horrible and dishonest policy. Plus PayPal is on their side saying that they can't go against the policy even though I absolutely did not authorize or use the subscription.

I apparently signed up one year ago for a membership. BIG MISTAKE! Today I saw a charge to my checking account for $60 from Classmates.com. This was billed yesterday. I called them (one day later) to say that I didn't approve the renewal and I never got an email telling me that the yearly renewal was coming up. She told me that they always send out an email. I again repeated that I never received one! She basically said there was nothing she could do and that I should've known that this was an automatic yearly renewal. I have since reported them to the BBB for their shady practices and poor customer service. I want my money back! I think they are taking advantage of seniors, also. DON'T SIGN UP WITH THEM!

Stay away from this scam place. It is a ripoff and a fake. Their policies are greedy. You will not get any info here that you could not get on your own or through Facebook. Avoid them like the plague.

This is a SCAM. They tell you people are looking at you and want to connect, but do not show you anyone or who is saying what until you pay $30.00. Then you get on the site, and there is nothing there for you. NOTHING. NADA and you immediately ask for your money back and they refuse.

Classmates.com keeps sending out unsolicited emails. THEY SEND DEAD FORMER CLASSMATES to your site saying look who's visiting. Or, they pull a fast one. See who visited your profile, but you have to pay first. Sounds like kidnappers. They are greedy, uncaring and now stalking. Why send a person 2-3+ emails daily? Now it's harassment and creepy

IF you join (which I definitely do not recommend), make sure you do not click on the renewal autopay choice. I had no idea I’d done that until PayPal paid Classmates $96 today to auto-renew my two-year membership with no prior notice that auto-renewal was pending. Customer service refused a refund. Legal, but robbery. Be aware, if you sign up, to specify manual renewal. Customer service was very hard to reach unless you want to talk to some nobody without authority to discuss this other than to basically say “No refunds, sucker!” No email address is shown on site. No supervisor is available. I’d rate this business at zero, not even one star.

I've never had a negative issue with this site. I knew upfront that my first subscription was 1/2 price and would automatically renew at full price in 2 years. There is a place to check to not automatically renew. Then you would get an email asking to renew. They did have problems in the past, quite a few years ago, but since reorganization, I feel it's very transparent. Albeit, it's not the easiest site to navigate. I have had it long enough that it's no longer an issue for me. Quite frankly, unless you run a group or are your class organizer, you really don't need to upgrade from the free version. There are other free or less expensive sites you can use to complement this site.

Shady business practices. No option to delete an account. Two separate places to cancel automatic renewals. There’s a cancel free membership or cancel paid membership. That’s how they get you. Who else does that? No one to my knowledge.

I got an email saying a classmate from high school had tried to find me. I went to the site and tried to look for her inquiry. There was none. I bought a 30 dollar membership to see if I could get to see more and find her. But I did not. They had me as a 1976 graduate and I graduated in 75. I knew no one in the class. It turned out that they had registered me as a State of Minnesota... when I graduated in New York. I could not get a refund so I am stuck with a membership I do not want.

Very unsatisfied with the reprint of yearbook. Don’t waste your money! It’s like owning someone else’s book with all their signatures. They could at least leave you blank pages in front and back of yearbook. The quality was really bad too, black and white photos look yellowish. Customer service won’t do anything to help out.

I signed up for a one-time charge on my card back in 2022. Never will I sign up for recurring payments on my credit cards. Then some time went by and lo and behold, this scam business started charging my card every 3 months in 2023. They charged one time $10.80, then $20.80 4 times and I guess because I didn’t catch that then they kept doing until I saw a notice from my pay source. They have their scam service set up where it’s difficult for you to cancel your subscription. I called and spoke with someone named Matt or Matthew.

Do not purchase a subscription from Classmates.com. Two years ago, I canceled my Classmates.com two-year subscription. In spite of this, two days ago, I was charged $96 for another 2-year subscription. As most customers would do, I called Customer Service. Customer Service received my email requesting cancellation two years ago; however, they now say that they did not honor this method of cancellation. The representative said I should have gone to a specific area of the website and discontinued automatic renewal. This was their response even though discontinuation of automatic renewal is not the equivalent of cancellation (at least in my 70-year old mind).

I feel Classmates.com is duplicitous. I signed up for a one year membership, nowhere did I see that I signed up for auto renewal. They renewed my membership without sending me a renewal notice that this would occur even though their site states they will send an email reminder 30-35 days prior to renewal. They state they will not refund either but I'm going to dispute the charge. Plus, you don't really get any benefit from the $60 yearly fee since to see any messages, etc., you have to upgrade to a premium account. Bait and switch. DO NOT USE THIS SITE OR YOU WILL REGRET DOING SO.

I received a pending charge for renewal and when I contacted the company they refused to cancel it. They claimed it was nonrefundable but they billed the wrong card. Unfortunately, bc I contacted my bank after the fact they are not able to dispute a recurring charge but advised that the merchant has the ability to refund. I don't understand how this could happen since the card they used wasn't valid. I'm canceling this merchant as well as my Prime visa for this reason. Horrible policies for consumers using VISA!

I signed up to check it out. Decided I didn't want it. I turned automatic renewal off to make sure I would not be charged. Several months later I got charged anyway. If there was a 0 I would have given them a 0.

Do not sign up for this site. If they get your email, they will not stop trying to bill you and spam you with emails. Also beware, any and all of their specials will sign you up for a subscription. They do not make this clear in the signup process, but you will know when you are suddenly billed in 3 months. They also will not allow refunds, which there is no justification in doing. The services they provide are digital and can be revoked at will, this company is here to take your money for services you didn't know you signed up for, and will not give it back.

I have the same story as everyone else here. My husband bought a yearbook 5 years ago and was offered a free membership. He canceled that membership a year ago and forgot about it. Yesterday out of the blue, Classmates charged our PayPal account $96. They had no authorization and literally just stole from us. It’s insane that they aren’t being charged for large-scale fraud! Someone needs to look into these scammers.

Signed up for the basic plan 2 years ago. Received hundreds of spam emails to upgrade. I just received a $96 renew charge on my card which I never authorized. Disputed it and deleted my account and still got the charge.

Someone else opened an account with my PayPal info & they refused to refund. Customer service nightmare. Tried going through PayPal as well. Complete waste of time. The $9 isn’t worth fighting anymore but I promise I will tell everyone what a scam this is.

If I could give 0 stars I would. Classmates will sign you up for a membership without your knowledge and charge you without your authorization. I had signed up for a membership like 5 years after I graduated high school. Cancelled a month later. Recently I searched for someone who passed away from suicide. So they sign me up for a membership, based on me searching.

They would get 0 stars from me but they force you to provide 1 star at least. Do NOT purchase a yearbook from them. It's a horrible reprint. They literally make a photocopy from a physical yearbook so the copy is blurry and is a degraded version of the original. They will not make it right or allow you to return it. Just flat out the money. So the yearbook section of Classmates is horrible. Do not waste your money on a low quality product. Save money and mental anguish and I plan to file a complaint with BBB and my state attorney General for this drastic misrepresentation of quality. A reprint thinking they bought the rights to the original picture pages of the former yearbook companies but they just scan old yearbooks and reprint from that distorted copy making it so hazy and blurry in all the pictures. A total disappointment and very expensive for a piece of crap reprint.

I was not a member, but always wondered how active the site was. So, when they sent me an invitation to send them a copy of my yearbook in exchange for a year's membership, I sent them my yearbook. They gave me a membership for a few weeks and then it ended. Can't say I was disappointed. While I was a member, I found the site to be dead. Very few people are using it. And those that do... well, I'll just leave it at that. At the end of the day? Useless. I'd never pay for a membership.

If I could give it zero stars I would! They rope you into a low cost membership and in all the small print is an auto renew. Then they charge you $60 buck with no notice renewal is coming up. They send annoying emails all year long! This site sucks. Don’t join!!!

Whatever happened to the warning email that your yearly payment was coming due? And why can you not get an acct without using autopay? Classmates is a rip off! You can't even cancel your acct. This does not seem legal to me. I canceled autopay the very same day they billed me because PayPal notified me. Not Classmates. And when I called classmates they said too bad, payment has already gone thru. You can't even cancel your subscription... not even if you are being stalked????

They offered a lifetime membership many years ago which I purchased and used for a long time. Then suddenly as my 50th reunion approached, I can't access my account and they tell me there's no such thing as a lifetime membership! RIP off.

If I could put negative stars I would. I ordered for almost $100 for a reprint of my 1985 yearbook. They literally put a yearbook on a copy machine and scanned the pages, all black and white with words cut off and bad quality copy at that. I could have done that myself and it would have liked better. Plus missing pages. So disappointed. It is NOT a reprint! Don't get suckered like I did because all sales are final. Never will I ever view or trust Classmates again.

I signed up to upgrade my membership on a free trial. I made a note of date I should cancel. When I looked at my account on April 15, 2024, one week before the trial was up, it shows me as a basic member and that there isn't any credit card on file so I thought I'm good. Today, April 23, I received notice from PayPal that a payment in the amount of $21.60 was processed. I called and was told that I have 2 accounts! I did not setup a second account and my basic account appears to have the upgrade. The rep couldn't help me, I asked if she could cancel the second account since I don't know how to find it. She would do that but I would owe $21.60. I asked to speak with a manager and Felicia told me I would get a call back within 24 hours. I’m still waiting for that call!

I have read the previous reviews probably why Amazon payments no longer works with Classmates.com any longer. They are misleading with the introductory low rates with automatic renewal. They count on you not checking renewal date and amount which is outrageous for the service provided. You must cancel before the renewal date or get fleeced with outrageous renewal rate. I have been a member on and off for years. Caveat emptor.

My membership experience was a waste of time and money. Once you become a member you soon find out that they don't have your yearbook. Good luck in finding an active classmate on the website. To add insult to injury, you are automatically signed up for auto payment when your 3 months expires. No refunds once your payment goes through. In my personal opinion, another unethical social networking service. What a waste of $21.60!!!

Beware of Classmates.com. They are a shady company that state that they notify customers of their renewals but the customer never receives those emails. That is what I was told when I tried to get a refund for a long forgotten subscription. I also did a further search about the company and found that they have been involved in several Class Action lawsuits. Maybe they need to have another one, because they sure have not learned their lesson. My advice to everyone is avoid signing up for a subscription at all costs. They will rob you of your money and then refuse to refund it. PayPal won't even back up their customers who have used their service to pay for a Classmates.com service.

Beware! This company hides in fine print and charges your account for years renewing your membership even if you don’t want it! I tried to get a year-book and didn’t realize I’ve been charged for over a year $60 a month and PayPal isn’t even helping so I’m literally gonna have to change my account.

My account automatically renewed even though my credit card was expired. I tried to cancel and the only option available was to uncheck the auto renew button. They had a number to call but when I did they said I could not cancel and get a refund, and that their fine print said so when I signed up.

This product is predatory in their billing practices. I deliberately chose only the manual option of renewal so I would not be automatically charged for another 3 months. Classmates.Com has the automatic renewal option as a preset and even if the subscriber chooses otherwise. This is deceptive and predatory. This company is stealing money. Even though I set my option to manual from the start of an introductory offer it resets to automatic unless you change it again before the renewal date! DON'T DO BUSINESS WITH THESE THIEVES!!!!! I will dispute their charges.

Classmates is a company that puts automatic renewals in your applications and refuses to refund the automatic payments when you realize what has happened. Buyer beware, this is a disrespectful way of doing business. To rely on small print and surprise their customer base with the so called automatic payments are supposed to be totally available in the contract. Then why are these reviewers giving the lowest review possible. Do not do business with company that requires this technique to get money from their customers.

2 years ago they charged me $22 and for the next two years they want $96 and after that it is supposed to be free. They claim they sent a renewal notice and that I failed to respond. I did not respond because I did not want their product. Apparently this is an opt out scheme. I never agreed to purchase their product. When I called I got a voice message from Nigeria. These transactions took place thru PayPal. I just noticed that they have tacked on an additional $48.

I signed up for the three-month intro rate because of an upcoming high school reunion. I then saw a $21.50 fee hit my credit card! NO notification that the charge would be changed like most do. NO live customer support. You have to dig and dig to figure out how to remove your credit card as the only way to subscribe is by AutoPay. eMail? Wait ten days for response which is automated. I tried to dispute the amount.... they responded it's in the Terms and Conditions. It's near impossible to kill the account.... My advice? If you cannot get rid of it, change your eMail to one that's bogus. So now they have my $21.50, and I am reciprocating with this this review.

Classmates.com sucked me in for a lowball membership. Although I was aware of an auto-renewal, I was not aware I would go from a $5.99 membership to a $60.00 membership slapped on my debit card the morning of 2/27/24. I immediately contacted them the minute it posted to my Capital One Debit Card that I no longer was interested in a membership and any company in good faith would honor a cancellation minutes after it was posted. They never acknowledged me. Never contacted me and basically told me to kiss it. $60.00 is a lot of money and they think nothing of this auto-withdrawal.

would be given their version of due consideration. In other words: They blew me off.

DO NOT SUBSCRIBE TO CLASSMATES.COM. They will sneakily auto renew and if you attempt to request credit they will DENY YOU CREDIT! Unethical practice and poor customer service. YOU WILL REGRET SUBSCRIBING TO CLASSMATES.COM. Form a Facebook Group page for your class instead. Look at your CC Statement: PCH*Classmates.com ** US $60.00. DO NOT SUBSCRIBE TO CLASSMATES.COM - CREATE A FACEBOOK GROUP FOR YOUR CLASS INSTEAD.

My story is like the rest of the bad reviews. Canned responses from employees. They prey on like vultures on a dead carcass. Their response to bad reviews is the same...'reach out to us,' with no intention of resolving anything. There will be a special place in the hereafter.

Received a bill for $96, called to cancel same day as billed and was told could not cancel for 2 years. Reading all the reviews, this is a tactic repeatedly used by this business, process an auto renewal without any notice and refusal to cancel. This business should be featured on an episode of "American Greed". The fact that there have been hundreds of complaints filled with The Better Business Bureau is reason to avoid this site.

I made the mistake of not reading the reviews before joining Classmates.com. Scrolling through the photos there was a pornographic photo with a classmate's name. I know this person. There is no way he would post a photo like that. I've canceled my membership. Hopefully I won't have any issues with that.

They’re like Kickstarter; Backers have no recourse when campaigns go sideways. Without the KS Backers the “creators” of the Campaigns would have no or fewer crowdfunding sources.

Bought a membership in 2021. Enrolled in auto renewal without my consent. They just do it! No warning, they lie about that, new rate is 4 times as much, no cancellation allowed. Bad business! I called them and explained I had gotten no heads up about the renewal (I searched email and trash.) They ignored me.

Any company that doubles its cost with little to no warning, and then acts the thief in keeping fees for a service that has been cancelled is despicable. I am sick and tired of this site and others believing that they are entitled to monies which they have not earned. They will ultimately lose their base with such unethical thievery.

I received an unauthorized $96 renewal charge on my credit card without a prior renewal or price increase notices. He claimed that my account is set for automatic renewal and that they emailed both a notice for the large price increase and a notice for the automatic renewal. First of all, I never leave any of my memberships set for automatic renewal. If my account was set for automatic renewal, it was not set that way by me. Secondly, I did not receive price increase or renewal notices. The last membership account related email I have from Classmates is dated 11/04/2021 and was a renewal notice for $36. I called Classmates.com and they have a no refund policy with a no exceptions rule. As I write this review, I see that Consumer Affairs has 2,351 one-star reviews for Classmates.com. Many of the complaints are for similar issues.

I was recently charged $60 for an annual renewal fee. I called customer service and said I wanted a refund since the charge had just happened a few days ago. I was told that since the charge went through, I was unable to get a refund. They were simply unwilling to work with me on this. Classmates is clearly just trying to earn money at our expense. The website is bad and the customer service is worse. If I could have rated it lower than one star, I would have. Stay Away.

I initially register for one year because of my 50 year reunion. I was sure I cancelled my account so there would be no auto rebilling. But I noticed I was billed again at a higher rate. I contacted Classmates and they said they sent me an email two weeks prior to my renewal. I don't recall receiving such an email. I called two days after the auto renewal to see if they would credit me back the payment. They refused stating they have a no refund policy. There should be a law preventing companies from not allowing one time subscriptions. Companies like classmates and and other bottom of the barrel websites, pray on people to forget to cancel or the company just lies. Beware, don't register with these people. Besides that I did not really get any benefit from registering. Most all my classmates used Facebook.

For years I went on this site and always wondered about my classmates. Finally this year I seen they were running a special for 3 months for $10 and I believe 30 cents. Everything was going good. Went through my three months and then my credit card got charged again which I did not agree to. They said that since I agreed to the $10 that gave them the right to recharge me of $21.30 for the next 3 months. This is not what I agreed to and I just want to put this review at so anybody that reads it hopefully they'll understand and not join this group.

Terrible customer service. Canned response. I’m just out of luck, even though it renewed 4 days ago. I stopped the renewal 2 days ago, but I still have the service until 1/20/24. All reviews are the same.

I signed up for 1 month as I was curious as to who was still alive [I'm 74] from my high school class. The company automatically renewed the subscription for 3 months and when I requested termination and refund on the day of the charge going on my credit account they refused my request. They merely told me that at the end of the next three months it would not be renewed again. This has never happened before with any company I have ever dealt with and thus no one else should ever deal with this company. I found out that they had Classmates that had passed away in 2018 still listed as members of the Classmates and I posted on their site the Obituaries of these two people. I wasn't interested in looking for any more dead people so I did not want to renew the subscription for erroneous information.

Shame I can't leave a 0 rating. That's what they deserve. They ignore phone request for cancellations and do renewals without notifications. They provided standardized replies to credit card companies making it near impossible to do a denial for credit card chargebacks. Beware of them and only contact them with email or hard copy communication. They did not provide facts about their automatic renewals or no refund policy even when you don't use the services.

I did not sign up for Classmates renewal. I called them on the same day that they renewed a subscription that originally cost $9.00 for $21.00 to tell them I didn't want to renew. They said, "No refunds." and why didn't you turn off automatic renewal. Last year, they charged me twice for 2 different email addresses I have. They are cheats!

I don't think these clowns have a web master, If you are on their website and want to go back to a previous page forget it, It's fairly simple to set this up if you have someone who knows what they are doing. My big regret is renewing my membership. This could have been a good way to reconnect but whoever started it seems to have abandoned it.

I check my Credit card online just about everyday. I noticed yesterday a charge on my CC of $60.00 from Classmates.com. I have never signed up for Classmates. Went back 2 years worth of records on my CC to be sure that I had not. I called Classmates immediately. I told the lady who answered the phone I never authorized this charge. She just kept repeating "We don't give refunds", "We don't give refunds", "We don't give refunds"....

It is not free. Why did the ad just state from the beginning this review will cost you money? Shame on them Misleading to say the least. I was looking for my first high school sweetheart back in 1964.

Nothing about this operation appears legit. Their canned response to every issue is essentially, "This was covered in the paragraphs of fine print, legal mumbo-jumbo that comes with nearly every consumer product and it's your fault if you failed to read or understand it.". That language settles all disputes, in their minds. My opinion: Steer clear!

I received an offer for 3 months of service for $10, this was not a trial, it was for 3 months only, nowhere in the offer was auto renewal stated!!! Three months later I received an email from PayPal that I had been charged $21.60! I completed online forms and made phones and requested return calls because of the wait and no one call or responded to online forms. I called to say and remained on the line and spoke with someone that stated his name was Jacob. I explained the situation and he just provided a "canned" response (I am sure that he says the same thing all day long). They stand by their no refund policy! He should have just said, "You, like so many have been ripped off, thanks for paying me!"

I don't believe any actual humans work for this site. The emails I never requested say to log in to my account to unsubscribe, but when I click "forgot password" it tells me that the email address it sends mail to regularly is not in their system. The help page takes me in an endless loop. Read the information about this site on Wikipedia, and whatever you do, do not give them your email.

Don’t mess with them at all. I don’t even remember signing up for an annual subscription but here I am haven’t touched the site in almost a year getting charged out of the blue. "Oh you report it on 6am it renews, ohhh well we don’t care. We’re still keeping your money." Dispute, Dispute, Dispute! Your whole company and site is nothing but ONE BIG scam! You must feel so proud to work there with those nefarious dealings.

I originally signed up with this site to look for an old friend. I found him on Facebook not Classmates. This Classmates has a horrible refund policy. Classmates charged my account in July 23, 2023. I tried getting a refund August 7, 2023. But was refused. Even though I will not be using this site! A real RIP OFF!! They said I have another 2 years (2025) on a site I don't use, services not rendered!! Buyer beware!! RIP OFF!!!!

First, when someone that you actually went to school, starting in elementary school, visits your profile more than a dozen times, including FOUR TIMES IN 8 DAYS, one who imagine that they would want to make contact with you, rather than just "visit your profile." Second, when you receive an email that asks you, "Did you see this photo?" or "Do You Recognize This Person?" (or the like) and you click on the website's link AND IT'S THE SAME PHOTO THAT YOU'VE SEEN TIME AND TIME AGAIN... I contacted the website about a week ago and haven't received a response to date. In my opinion, it's a website of bots, run by bots and does its best to play on your emotions. Complete and utter rubbish.

Classmates has a no refund policy and will automatically renew paid subscriptions at double the original price. Even if reported immediately, they will not refund anything for the unused subscription. Make sure autorenewal is turned off in your account profile or you will be scammed. It is not worth the paid subscription in the first place. Avoid classmates.com. Facebook is a much better way to connect with old friends.

In addition to this, many of the members are deceased but yet they are treating that person's profile, like they are still alive.

This is the worst company ever! Do NOT join or give them a penny! I cancelled and they still charged me 3 months later! I called and told them I canncelled and they said, it doesn't matter, we do not refund! They don't refund after you cancel!!!! So, don't join in the first place! My bank is putting in aaa claim but I doubt I'll get my money back. If they charge me again, I will have to change my debit card...I don't know how such rude people can keep their jobs! They cerdo not tape calls!!! They must have got these people from the gutter! Their ad for help must say: Only rude, mean, uncaring people need apply.

This Classmates site is a scam and they lie. I paid $10 for 30 day trial and if I wanted to renew I can. I didn't renew it. But today 3 months later, they took money out my account and refuse to refund my money. I called them. They are so disrespectful and rude. They need to be sued out of business. They have people believing under false pretense that it's only a trial payment and not an automatic renewal. Now, I have to to go to my bank, file paperwork contesting the payment and get a new bank card. They need to be held accountable for misleading people.

THE WORST TRASH SCAM COMPANY ON THE PLANET!!! Do not even think about signing up for the trial membership - they will AUTO-RENEW you for 1 year / $60.00 / WITHOUT your consent. The whole site is a FRAUD. FAKE enrolled classmates that they say looked at your portfolio - the classmate is not even remotely involved with the site. TOTAL FRAUD SITE!!! STAY AWAY!!!!

I checked out this site on a trial basis. I did not receive any notice about upcoming "auto renewal" which I do not even recall signing up for. I called for a refund for I do not use this site. RUDELY, CALLOUSLY told no refund. Two calls. The first hold 30 minutes. As soon as I mentioned refund, the rep. could no longer hear me and hung up on me. Second caller, "I have other callers." Rudely dismissing me when I was on hold for an hour PAID for service but cannot even get a three minutes of air time. SCAMMERS! I am filing a complaint with Consumer Affairs. I pray God strikes this company into BANKRUPTCY. HORRIBLE people behind the green curtain!

As soon as I post this review, I'm contacting the Federal Consumer Protection Agency, as their stalking-like behavior violates the Federal Code of Regulations (FCR). Classmates.com is absolutely relentless on continually sending unwanted emails. If you click on their tiny, barely readable unsubscribe, you are immediately taken back to their homepage. They don't even list any contact information, so it's impossible to communicate with them. They can play their stupid little games because when they start getting massive fines from the Feds, they won't be quite so smug.

I took out a subscription 2 years ago to Classmates.com at a very low rate. At the time, my email was different. On this month's bank statement a $96.00 charge on my bank account appeared from Classmates.com. I did not authorize this charge. I called the company and they said since I didn't respond to their ONE email for renewal, they automatically renewed my subscription. I'm 90 years old, plus the email was sent to an old address and I was not aware of the renewal. When I asked to speak to a supervisor, they said it could be 5 days before anyone would return my call even though a supervisor was on duty. They refused to refund my money even though I didn't authorize or approve the renewal. It is evident they are stalling and they are doing everything to not help me or refund the charge. Not only that, they will not let you cancel the contract until 2025!!!

Last year I erroneously joined the site, thinking it was a trial basis. When billed, I called my Credit Card company with a complaint and was refunded the payment, and I cancelled my membership on the link. I was billed $60 this month for renewal, called them and said I cancelled the membership and they said there was no cancellation and sent me a link to cancel, which I did last year, but apparently even though I cancelled it, I am supposed to cancel the automatic withdrawal, which I was not linked to do. They are ADAMANT that I cannot get a refund and suggested I cancel it before next billing cycle. Their customer service staff are rude also.

This company is not worth the money you spend. They set up annual auto-renewal when you join, and a year later (after you've forgotten about it) -- ZAP! -- they've charged you for another year with a No Refund Policy. I called to get a refund the day after I saw their auto-renewal charge on my PayPal account. They refused to refund my money when I explained that I didn't use the site, and I didn't want to continue as a member. They kept repeating, "No refund." Don't waste your money.

This company automatically applied their auto-renew feature onto my account. I never noticed this renew until I saw a credit card bill a few weeks after the charge. I contacted the company and they simply recited that they had informed me of this and that there was no way to get my money back. So now, no recourse for me, I have a year long subscription that I don't want - waste of money. Beware of this practice. Really, I don't think it should be legal to automatically enroll people into future payments; rather, it should take some positive effort by the customer to set up auto-renew.

I called to cancel my 85 y/o mom's account and get a refund of the yearly fee they auto charged 2 weeks ago. My mother doesn't use Classmates and can't even see the computer screen. The supervisor said she'd been using it, but it was me trying to find out if she had an account after seeing it on her discover bill. Mom wasn't using it and didn't have a password to get in. I had to make a password to even see if she had an account. I told her all this and the supervisor argued with me until I was totally frustrated and hung up. Classmates trains their supervisors to be cold, callous, and greedy. This is a company that is taking advantage of elders.

MAYBE 20 years ago Classmates.com might have possibly been a useful and relevant website but here in the 21st century with social media giants providing MUCH better features -- allowing users to look up, connect, post / view personal media and communicate with just about anybody, anywhere in the world FOR FREE, Classmates.com archaic website and features (available ONLY with a paid subscription), is about as relevant and useful as a rotary-dial telephone.

I called to request a refund and was told I couldn't get a refund. Instead my membership would be continued for another year. I had never received a notice that my membership was coming up for renewal. I got nowhere with my effort. Finally, I told my credit card that the charge was fraudulent and that I had never authorized.

I paid $18 for a 3 month subscription & just saw another $18 charge to my card for “automatic renewal”… I DID NOT want, nor did I select, automatic renewal!! I just called them (206-301-5900) & after being on permahold for 40 minutes, I was told by Kaley that on page 2 of their agreement it states that your subscription will automatically renew until you go into your account & select “manual” renewal. She said it also states “no refunds”… I did not see, nor read, page 2!! Buyer beware if you decide to join Classmates.com.

I cancelled my membership to this horrible site many months ago. I also cancelled the auto renewal! I looked at my checking account this morning and I had a charge from "Classmates" again. I called immediately and was told I could not have my funds returned. I no longer have the IT company or email address I had when I joined Classmates therefore I cannot get into the site. They are a complete rip off to anyone that joins! I graduated in 1967 in Memphis, TN. I have had 104 of my classmate to die since graduation! I do not suggest anyone join this service for any reason at all!

They advertise things that they don't actually have. They don't offer any benefit that I can see with their service. I turned off auto renew right after I signed up. When I signed up it did not say anything about a promotional offer, but when they auto renewed me even though I turned if off months ago they also doubled the price. They will not refund the charge, even though the charge is still pending because it just happened today.

The weirdos think it's a dating site and Classmates.com doesn't care. You cannot block people who are bothering you. I am unable to feel safe now. CM doesn't respond to reports either. I will not renew and I hope nothing happens

I signed up one time for ONE year only and now I am fighting a 96 dollar renewal fee that they took out of my Paypal account that I DO NOT WANT. This is a SCAM COMPANY and for those of you reading this, they make it YOUR PROBLEM because I actually CALLED THEM about this and once they find out you are protesting this charge, they put you on hold with the automatic voice telling you that there are 58 calls ahead of you. And it's on YOUR DIME! DO NOT EVEN respond to this horrible company and for sure don't give them access to your Money in any form and in any way! SHAME on you Classmates.com for being such a Scam operation! I am going to go on ALL the review sights and tell people how AWFUL you are!!!

Noticed a 60.00 charge from PCH.Classmates I did not authorize this charge, for those that has a membership with Classmates.com I suggest that you cancel membership before this happens to you. They will not give back refunds. I guess I was lucky. Normally they have been unauthorizing charges on other members for between 72 and 78 dollars. Funny part is that they don't ask if you want to renew, they just assume you want to renew, (bad business) so beware.

These people are cons. I paid for a trial of 90 days and that was it but they charged me again. I looked at other people's reviews and they were all bad. They will and have ripped guys off. Why do good people have to go through this.

So I cancelled my subscription the day it was to renew. I called them to confirm the cancellation and a refund, because I don't want another 2 years with their service. I was essentially told too bad, read our policy, etc. This was on the day of the cancellation of the subscription. I'll never use their service again. They can keep the $100 bucks. Hope it was worth it for them,. Because I will let absolutely everyone I know within earshot about their predatory attitude and callous 'customer service'.

I had subscribed for a three-month period at a rate of $9. Today, I found out that Classmates had automatically renewed me for three months at a rate of $18! I had seen renewal rate of $7.50 - so this unrequested charge of $18 is totally unreasonable. I was told I could not get a refund. Classmates is totally fraudulent in its dealings with its members. I did not receive any notice I was going to be charged $18. They are auto-renewing members and that is totally unfair and should be stopped! The rate is only $9 for three months - how are they getting away with charging $18? They should be investigated. So many people have been victims of Classmates and they should be stopped!!!! Buyer beware!

I have to add negative experience to the 100's of others. Note, no one gave them a higher rating than 1 1 star. (totally dissatisfied. I signed up for an "introductory" price of $9.00 for 3 months. I did NOT authorize automatic renewals. A few days ago they charged my new Visa card that I only had for 2 months the new $18.00 renewal fee. I did NOT give them this new account number and I don't know how they got it. I had closed my old Visa acc't. I contacted classmates via e-mail. They did respond but refused to refund my money. I advised them that they apparently got my new acc't number through fraudulent means.

If you are a member of Classmates, watch out for the "AUTOMATIC" renewal feature. If you are on automatic renewal, the new renewal amount has been increased ENORMOUSLY and it is not refundable. Classmates sends out an abundance of emails from what I feel are "fake" visits to my Classmates profile. It's always the same person with nothing to say. So, after a period of time receiving emails on a daily basis, I eventually started ignoring emails coming from Classmates. That was not a smart thing to do because somewhere in one of those daily emails that I began ignoring was an obscure email that stated they would be increasing the renewal fee from $32(+-) to $96.00. I had not been watching my emails closely and got caught automatically renewing my membership... $96.00 gone before my eyes.

I have been a Classmates.com member for a very long time, hoping the user interface would improve as time went on. It has not. I believe the original publishers of the site sold to an investment group quite some time ago and product improvement abruptly stopped. If you’re patient and hit enough characters, you just might be able to get it to cooperate and find the info you want. Just don’t expect much except the bill being paid like clockwork. Great idea poorly implemented!

Auto charge was processed to my account on June 27, 2022. Today, the 28th I called to cancel and get a refund. But was told if I read my contract they do not issue refunds. So they have my money for a Two year subscription I no longer want. It seems like I was getting quite a few visits to my account by the same people time and time again. I can't believe they would visit 5 or 6 times without leaving a message. My thought was somehow these visits were manipulated at their end to keep my account busy..

Classmates will automatically renew your account. I paid $38 for two (2) years membership two years ago. I paid via PayPal. They auto renewed my account this month (June 13, 2022) without sending a bill or email advice it was about to happen. I saw it coming through and contested it with PayPal. They will NOT reverse the charge. I wonder if they are "in bed" together. I have cancelled renewal on Classmates by removing the PayPal option. I also shut down my PayPal account. I have filed a complaint with the South Carolina Dept of Consumers Affairs. Classmates has been left in the dust by facebook and other social media will probably fail in the not too distant future. They will do anything to get money.

Cancelled membership Sept 2018, have confirmation number showing no more credit card payments, membership ran from 2014 to 2018. Got credit card statement for MAY 2022, $60 went to Classmates, checked my credit card history, was billed May 2019, 2020, 2021 and 2022. Called them to see why and how they were billing, agent said new account was opened with auto pay in May 2019. Advised him I had their services from 2014 thru 2018 and was not willing to pay for their service, I considered it too high price, so I cancelled and that on my account on their website that they could see I cancelled along with email contents.

I was charged a renewing charge for this account and when I called they said it was no refunds. They have this auto-renewal policy in the very, very fine paperwork and then they stick you once a year if you don't check it off with the initial use. DO NOT USE THIS SERVICE. THEY ARE ALWAYS ASKING FOR UPDATE MONEY ALSO.

Take my advice and DO NOT JOIN! They automatically renew you with no notice or even let you know that you are on auto-renew. And they over double the price of renewal. They are the perfect scam artists! They do not return emails and this is the only way to contact them. They need to be put out of business! BUYER BEWARE! STAY FAR AWAY!

I signed up years ago when the accounts were pretty much free. When they started charging I decided not to continue to use it and unsubscribed. I have unsubscribed dozens of times since then and they appear to have changed their method of unsubscribing. This gives me pause in that they're trying to make it more difficult to unsubscribe. I have recently canceled my account because there is no longer an unsubscribe option and we'll see how long it takes for them to reinstate it.

Classmates.com is making fraudulent charges to people's accounts through a hidden and rarely used Amazon pay section. This review is being made as a warning to consumers about the Classmates.com fraudulent behavior. Check payments.amazon.com for suspected fraud of this nature.

I had subscribed to classmates.com. Cancel anytime so I cancelled prior to the next renewal date. Next thing I know Oct* classmates.com withdrew $18.00 from my bank account which wasn't the account I used the first time. Reported them to the BBB and now having my bank investigate the situation. I've sent numerous emails but no response.

I constantly get emails indicating old school friends are looking for me from my local high school growing up. I grew up in extremely small town and I was homeschooled and really didn't have many friends. And the friends that I did have I have contact with. I think it's awful how this sites tell you people are looking for you to grab your curiously, then makes you pay so you can try to connect with lost old friends. All they do is take your money while you find out no one is looking for you to begin with. And then they make it a living nightmare to cancel your subscription.

Updated on 02/02/2022: This is an update to my previous review. Josephina Miaetta ** has been blocked on all social media platforms. Classmates.com acknowledged that she has a permanent ban on the site. Unfortunately, the stalking still happened and interrupted my life. Your site has some serious issues! I had to threatened to take further steps to have this situation resolved. Some people like to blame others for their life mistakes, and if they are emotionally disturbed, this can be frightening. I can't be on classmates because of a crazy lady stalker from 1981.

Not a subscriber of Classmates.com I keep getting profile visit updates from the site. Though, the names of the visitors are blurred I can partially make out the names by the number of letters. What I find interesting, I see the same blurred names whenever I check a new profile update. Same names when I advance to another page. I suspect classmates.com is padding the numbers with fake visitors to get me to signup. I sent feedback to classmates but they don't reply is the response.

Email to reset password was eventually sent. That does not explain why the password stopped. I will update in a 60 days if cancellation worked and my card is not charged.

Classmates.com allows users to "unlike" photographs of other members of the site. This allows petty, spiritually and emotionally underdeveloped individuals to express their dislike for a fellow classmate or alumnus of their high school. What a ridiculous feature to allow on a social media site! It seems as though Classmates.com is attempting to engender and promote the same idiotic, "clique-oriented" environment as existed so very many forgotten years ago in high school, working to the detriment of those who have moved on in maturity and wisdom from their naive high school days and working to the advantage of those petty, regressed "popular" kids who express their envy and prejudice through the Classmates.com site by checking off the "unlike" button associated with the photograph of a classmate.

I cancelled my subscription in 2019 and was actually charged on January 9, 2020 and again on February 5, 2021 even though I do not have a card on file. How am I charged after cancellation/no card on file? I even contacted them after the 2020 charge and they verified it was cancelled but it is not.

This site won't let you see your own classmates photos of their graduation year. Messed up and waste of money. I thought this would be fun but is not, more like frustrating. The site is just a money making site.

I canceled my membership over a year ago. Yesterday morning I was billed $48 through PayPal automatic payments. Even though I never authorized the automatic payments, PayPal refused to file a dispute. Classmates put me on the automatic payments AFTER I had canceled. Calls to Classmates resulted in being on hold only to be disconnected after 15 minutes. Three times! Emails have been ignored. I went to my profile page and wrote the complaint to let anyone viewing my page they are thieves and totally ignoring me. Maybe I will need to contact the BBB or the local police station in Washington.

Tried to cancel hour after signing up because of claims they made weren’t true. PayPal would not cancel transaction. Don’t have a Facebook account so can’t access the items they claim I could do. Were not upfront about what the whole thing entails. Basically they take your money and run.

I ordered a yearbook from them. I was quite excited. I thought that the yearbook on their site was an example. I received the yearbook. To my dismay it is a yearbook from Mount Vernon, Ohio. I contacted Classmates. They don't give refunds or do exchanges. I am totally dismayed and upset. My suggestion. Don't go on their site at all.

I haven’t been scammed by them or anything, I signed up for a free trial just to check the site out, and surprisingly wasn’t charged anything (yet...)! Knowing the reputation, I was fully expecting to be. However, the site is basically useless. I don’t know if it’s coded improperly for mobile browsers (the only ones I’ve used it on), but most of the links merely take you back to your own main profile page, not to the page you intended.

I joined Classmates.com and tried to cancel the same day after I read Classmates was linked to 700+ on-line scams. I received an “un-refundable membership” e-mail today after three tries. Maybe this company fits into the “almost scam” category!

I took a free trial and my card was charged. I was notified after the fact. I tried to contact them, but got no response. I have cancelled by membership. Perhaps I will have to cancel the credit card if they process it again. A membership charge is the price I paid for not checking reviews out more carefully. There was really no support here. The website was not user friendly. Hard lesson to learn. Beware of this company.

Signed up for the trial, then billed my credit card without asking! When I called they said they would refund the money and NOT do that again! Never refunded money and no longer sent me email even though I have paid through Nov. Rude man handling the call. Scammers! Sad they use our happy high school days to rip us off!

I signed up on Classmates.com as a free trial offer. They put me on their automatic billing system without telling me or my consent. Just yesterday I noticed they charged my credit card $62.83. I immediately emailed them and requested a refund and to close my account with them. They responded by telling me how to close the account myself but did not address my refund in any way. I am a senior with limited monthly funds and can't afford to throw away $62.00. If anybody knows how to get Classmates.com to give me my money back I would appreciate on knowing how to do it.

There is nothing on this site helpful. Fraudulent charge was made for $18.00 with no explanation. The phone number listed isn’t a company & no answer. Do yourself a favor; don’t subscribe. I finally cancelled after many attempts & hopefully fraudulent charges will be removed & no others will occur.

What is this junk you as a company has sent me, #1. My senior pic is not in the book at all. #2. You're kidding with this one, 2 hundred and Twenty-One photos are missing out of a high school yearbook, that's the whole purpose!!! *Photos* #3. I paid $80 for a high School album that does not have my picture or my brother's in it. Who is missing out of the Album also. This is totally unacceptable, please refund me the money I pay to you for this crap!!! 221 people Photos are missing from this HIGH SCHOOL PHOTOS ALBUM, WITHOUT THE CLASSMATES *Photos*!!! CAN YOU SEE MY PROBLEM???

I am a paying member on Classmates. It is the worst website I have ever belonged to, every time I try to do anything I get, "OOPS something went wrong!" I would not recommend this site to anyone!!! ** Skull and crossbones!!! NO! NO! NO!

Paid for the upgrade then got shut out. "David" has been saying "technical difficulty" for a month. I've asked to be removed from the Classmates website and they won't remove me. I can't get in or out.

I never bothered paying to sign up for their "advanced" features. But almost immediately after signing up with them, I found my spam escalating. In the maybe 2 months I've 'been with them', it has more than doubled.

Always go to the store and purchase a prepaid credit card to sign up for this. It will cost you about $5 to purchase a card but then they cannot automatic renew your subscription. Because they will try! Read other reviews. Just purchase a $25 card and sign up, then promptly use up balance on something else. Well worth it!

This company will show you purchasing one thing and send you something else. They also will tell you it is a reprint and it looks like a book from the 1920's. The quality is poor and shows they need up to date equipment. I only wanted them to send me the correct year book. I even offered to pay for shipping back to them and Peggy said, "It is yours, you have to keep it. We don't do returns." I wasn't returning it, it was an exchange. Return is getting your money back.

When It came time for my 50-year high school reunion this summer, Classmates.com sent me an e-mail indicating that I could be included on the listing of 1969 high school graduates. Never went to the reunion, never purchased ANY merchandise from classmates.com. The class reunion was last summer. I did not go, NOR HAVE I EVER PURCHASED ANY ITEM FROM CLASSMATES.COM.

I tried Classmates.com for 1 month in November 2019. I didn't like it so I canceled my subscription. Now 2 months later they are charging me again. These people are desperate and can't be trusted. I tried to cancel again and now there is no option to cancel. I emailed them and told them to cancel me again so they emailed me back and said we will cancel your free subscription. If it's a free subscription I have why are they charging me???

After my dad passed away I ordered a copy of his high school yearbook. I thought it would be a nice keepsake. To be fair Classmates.com does indicate that the yearbook will be a reprint. What I expected and what I got were worlds apart. Blurry pictures and most of them tiny. There were 11 blank pages. I remember my dad's yearbook and this "reprint" is a horribly weak effort. And the cost? Only $99. When I emailed my concerns what I got back was, "we told you it was a reprint, thanks for understanding." My understanding is that I got a cheap money-grab representation of my dad's past.

I have similar experience. Recently been charged 72.00 automatic renewal after 36 months when I have not had access to information on the Classmates site since early 2019. Beware of the agreement statement. Further the site is not worth the money anyway. It's a big "come on" with promotional email like "guess who is checking you out". Most schools now have their own Facebook page where you can interact with your former classmates. When challenged Classmates comes up with that agreement statement. So beware..the customer service is terrible. I keep getting emails how to cancel subscription but no answer to the issue, that is, the refund of 72.00. It's just not worth the further headache.

I am so disappointed and angry at Classmates.com. I joined last summer and paid the $7.50 for a 90 day membership just to look at my old yearbooks. I did NOT sign up for automatic renewal yet I just found 2 additional charges on my debit card from them, one in Aug for $15 and one yesterday for $18. I tried to log into my account to see what's going on and it wouldn't accept my login even though it was auto-filled in chrome. I tried to use the forgot password option but the site says they have no record of an account for my email address, even though it's the same one they inundate with multiple emails per week about new messages and visits to my profile. I tried clicking the profile link in one of the emails and magically logged me in, but the messages were only more spam from them asking me to sign up for a paid membership. This confirms that I do NOT Have a paid membership with them, yet they're still taking money from my card! Just... what?

Had been a member for a couple of years, off and on. They would tell you that you had a new message in order to get you to sign up again. So I did, but it ended up being a message I'd already received, and read. The last straw! They sent me a message from an old high school friend who passed away 7 years before the "message". Total scam!!

Stay away from this site. The owner or owners are greasier than maggot puke. Delete all records you have for this con and check your PayPal and credit card accounts to remove Classmates.com. This website will take your money and the site may function for a day or so then disappears.

Beware of this website. It will automatically enroll you in a renewal. I didn't even have the same credit card number. When I called them they said they had a no return policy and I knew it would be going through because they sent an email a month ago. No email was ever sent. It's a scam to collect 48.00 a pop from the consumer.

Customer service is nonexistent...can't find a phone number, the directions for closing the account don't work; you send a message on the details of your problem thru their website and you get an instantaneous message telling you to do what you just told them didn't work!! Stay away from this site....

Very deceptive business practices. Customer service is almost non-existent. The phone number listed just goes to voice mail. Steer clear of this website.

My credit card was charged membership fees for 2 years even though my Classmates account had been expired last year. I could only email the support team because I couldn't find a phone number on their site anywhere. They gave confusing information. First, they couldn't find the credit card it was charged to, tried to tell me it may be a family member using my card. Wrong. Then they reversed this year's $48 charge and the next day told me it was not refunded by Classmates.com, but by my bank. My bank said it was refunded by the merchant. Do you guys know what you're doing over there?!

Received a notice that Classmates.com had withdrawn $18 from my PayPal Account for some type of recurring billing (in the 10 years that I have been a member I was never charged a cent). Phone calls to their office and extended conversations with their staff resulted in a refund (and my ending my free membership)....but the very fact that it took heated conversations, my refusal to accept their scripted answers to serious questions, and in the end I had to play my "I'm an old man on social security" card to get them to act human is disgusting. I've never had a problem with them before....but they've never reached into my bank account before and removed my money. It's a great service to remind old people like myself of their school days....but it's just plain awful to take our money and then act like they are doing us a favor when they issue a refund.

Updated on 10/08/2019: I purchased a three month trial membership and there was no email to request continued membership or notification of renewal date . I found a charge on my bank statement, the same day the draw was initiated. I immediately contacted customer service for a cancellation and refund request. No response. I sent a second request, no response. I contacted the BBB and filed a complaint. Only then did I receive a response with a statement: “we are issuing a refund.” I would not recommend any membership with this organization.

My friend, who is gravely ill and was a member, called to cancel his membership earlier this year, sometime in January or February. Acting as his caregiver and power of attorney, I noticed a charge on his August bank statement, where Classmates.com had charged his account. I called and spoke to a young lady to explain that he had canceled previously and this was not a justified charge. She said she would "be sure to cancel" his membership which should have been done the first time he called, but she would not refund the erroneous charge. I also followed up with this company by email. To date, I have received no response. My next step is to file a complaint with the FTC if I don't hear back that this issue has been resolved. This has left a really bad impression of this company.

I can’t believe they are able to lure anyone into this service. Everything they offer is online for free, including contacts with former classmates! I use social media and former classmates and friends contact me all the time. Why should I use Classmates.com!

I did the free account hoping to connect to old classmates. 2 days later I get a Classmates email, "You have 2 visits to your site..." To make a long story short I checked who these people were, they were not even from my class or city. This is a very common scam where the people of the site make your email seem to appear that you have mail that is from a classmate when in fact it's just to get you to pay so you can view the messages as they are locked till you pay.. An old trick in the scam book. They took me for 7.50. No more..Classmates is a complete SCAM....I'm contacting the Illinois Attorney General.

I signed up on Classmates.com on June 2 less than 1 full day and paid a 3 month "special". I didn't find it to be anything much and decided I wanted a refund and to cancel. They tell you to turn off automatic renewal and that guarantees that I won't be renewed. I used less than 1 hour total for less than 24 hours. They responded one time taking my 7.50 and stating to turn off auto renewal but no mention of a refund. I wrote and told them I wanted a refund but no response after 6 hours so far. It's only 7.50 but that's not the point. The point is the site is nothing. It's useless I found and couldn't connect with hardly anyone. I graduated with a class of over 400 kids and less than 170 were on Classmates. It wasn't what it claimed to be. This totally stinks that they keep your money even when you're on 1 hour total, split trying to see what it's all about. It's nothing..useless. I want my money back! Scammers.

1 year ago I paid a membership fee to see how old friends from school are doing. I could not access any messages or see them...all blurred. 1 year later I thought I had my banking info hacked... Withdrawal came out of my account and found out they had switched my payments to "automatic renewal". Within 12 hours of the withdrawal I sent an email to say I did not agree to this and insisted on a full refund. They responded by saying "screw you" in not so many words. I sent another email telling them I was very dissatisfied and said what they had done was deceitful and very close to fraud.

I paid for a year book and even told them to make sure they send me the correct book because there were numerous schools in Ohio with the same name. Well, I received the yearbook but it was from another high school not from the one I graduated from. So, I finally get the phone number of "Classmates.com" and tell them I received the wrong book. They tell me that is the one I ordered and I tell them they are wrong. When talk to this so called agent she admits to me the one I ordered is not available and I then ask her why did they send me one that is totally wrong and I did not graduate from the one they sent me... So, again and spoke to another agent and I got the same Bull Crap.

I joined "Classmates" in March of this year (2019) thinking it might be a good way to reconnect with former classmates. WHAT A MISTAKE THAT WAS. I paid $24 and got absolutely nothing in return; however, I felt I could not fault anyone but myself UNTIL I received 2 "Visits" (April 30, 2019 and May 3, 2019) to my profile from an individual who has been deceased for many years. I would like to take this opportunity to warn anyone that might be considering paying the fee to join this "fake"... DON'T!!! WHAT AN ABSOLUTE SCAM THIS IS!!!

They sent me a "message," from one of my high school friends who had passed away ten years ago. I also received very vague messages from people I knew in Junior High, and high school that "could," have been that person, or not. The entire website is a scam.

Like so many others I had an unauthorized charge of $72 from my account and I NEVER agreed to join Classmates. I received an email about an upcoming reunion and read the email, that’s literally the extent of it. Classmates has almost 2300 complaints with majority being unauthorized charges. I honestly cannot believe they continue to get away with it. A class action lawsuit should be filed against such an unethical company.

This is a scam. PCH*Classmates put an unauthorized charge on my credit card of $72.00. I had to spend 1/2 a day in canceling my card, getting a new card, calling the vendors like Amazon that I use and in general spent quite a bit of time and aggravation on the phone. I do thank the people who helped me with this. I won't recommend this company, and will in fact tell friends and family not to use this service.

I ordered a "reprint" of my high school yearbook for my senior year. What I got was a glossy photocopy of "Kim's" sophomore yearbook complete with all the scribbles and notes and entries from her friends. The quality of the pictures was really bad - kind of blurry with shadows. I asked for a refund but couldn't get one. David from Classmates emailed me and said, "...the book you received is a reprint of the same previously owned yearbook that we show on our site, so it's possible that it will show handwriting or effects of aging, and pages, pictures, or other content could be missing or obscured. This is something that is explained during the yearbook purchase process.” Um, no, this wasn't explained during the yearbook purchase process or I wouldn't have bought it. Or it was explained in micro print. I see a class action lawsuit in their future.

3 months after I closed and canceled my account, I was billed. They won't refund the money or answer emails. There should be a class action lawsuit against this company. They were fine as yearbook, but self destructed after turning into Classmates.

I purchased a reprint of my high school yearbook. The quality is horrible. Pictures are very dark and some of the pictures of people are stretched so much that they look very tall and their heads look like a cone head. Called about a refund and was told that they do not refund any money and they won't take the yearbook back. I am so angry about this. So whatever you do DO NOT PURCHASE A YEARBOOK FROM THESE PEOPLE.

Somehow they were able to charge my credit card for $15 for a 3-month sub without my authorization and they even used an incorrect expiration date. I contacted them via email about this and was told they have a no-refund policy. We were on day number 2 into the 3-month sub by the way.

Classmates.com continues to withdraw $15.00 per month from my account, although I have cancelled several times! I know they owe me for at least 4 months totaling $140.00 dollars. It is VERY hard to get in touch with them and I have received no response from them. A civil suit needs to be brought against them! They're ripping people off!!!

Someone took pictures off my Facebook account and posted them on classmates.com. There was 3 linked to my name; my mother's navy picture, a grave marking of my husband's sister, and I voted. I did not post this to classmates.com. Since finding them on the site I have taken measures to try and stop it through privacy settings.

Buyer beware. If after buying a membership make sure you know if you are set up for auto renewal. My membership was set up for auto renewal without my knowledge. When my membership was up for renewal I did not receive any type of notice advising me of the auto renewal. I had no intentions of renewing, but it was renewed automatically. When I contacted Classmates.com they were not very helpful. I told them about not wanting to renew and at first they did not want to help. After several messages to them telling them I wanted no membership and wanted a refund they were willing to give me a cheaper membership with limited access. When I still told them I wanted NO membership they finally said they would make an exception and refund my funds. It only took approximately 6-7 messages to them complaining about the lack of notice of renewal and asking for a refund.

Beware -- if you buy a three month membership occasionally, make sure your automatic renewal is not on or, at the end of the three months, they will give you a year membership, whether you want it or not -- and charge you for it.

They automatically signed me up for 2 years at the tune of 72.00. I wasn't informed and the money was taken from my account. I spoke with customer service that decided to refund my money, only after I threaten them with small claims court. Never again will I subscribe to these rip off artist.

Be very careful of Classmates as they renew you without your consent and will not refund any money even when you complain to them. They are charging a new debit card that I have never taken out of my billfold after getting it. Service dept. is very rude and very unhelpful. Hoping we can get some help from BBB.

I received a notice from my PayPal account that I authorized payment to Classmate.com to renew my subscription. I immediately contacted PayPal that I did not authorize this transaction. PayPal had already sent the payment. I immediately contacted Classmates.com and I was told that there were no refunds once they received a payment. They said I had to manually remove the auto renewal on their website. They sent a link to make the change. I tried the link and it said it was unable to connect because Classmates had not sent any information. I contacted them again and this time they informed me that they had removed the link for the auto renewal. They said I should enjoy the website because I had already paid for they next cycle. I asked for the name and number of the owner of this site but no information was provided.

If you think it is a good idea to subscribe to Classmates.com so that you can look up old school friends be sure that you understand this. Once you subscribe, the default setting for billing is 'Automatic Renewal'. This means that you will be automatically billed again once your original subscription ends. My advice: if you do subscribe make sure that you immediately go to your 'Account' settings and switch the billing preference from "Automatic' to "Manual'. In case this doesn't work, I would also advise you to use a credit card that you could easily cancel without affecting other auto payments.

Having read (too late) the reviews I signed for for a 3 month membership. The site is difficult to navigate. The pictures can't be members of my class because there are 7 classmates with the same picture! It's sad, because it would be nice to reconnect with people I knew so long ago and so far away. Shame on you "Classmates.com" for abusing such a cool opportunity for real connection.

Many years ago I was a member of classmates.com. I ended the relationship due to frustration on my part and lack of help or concern on their part. Fast forward to 2018. I decided to give it a try again, hoping things might be better this time. Big mistake! Things are even worse than they were backed in! I'm not able to find anything in there. I try to find people whose names start with R', S's or T', and it keeps throwing me back to the pages with the A's B's and C's. I have hunted and hunted for hours and hours and hours trying to find an alphabet so I can select which page I wish to see.

Pictures of "former classmates" are never from my class! Each message also claims that I left a message during my visit. I have never heard of any of the people whom I supposedly visited nor have I left any messages. I graduated in Jan. 1954. Most of the posts are of people who graduated in 1957. Consequently I have no desire to renew my membership!

I want to share my experience with any who are considering Classmates.com. I decided to look around on the app and got in on a 3-month special. I cancelled my subscription; however, I was charged. I cancelled again and called my bank who refunded the money back to me. I was happy to see no charges in June then they charged my account again in July. I called my bank then cancelled again. I went to my bank and see another $15 charge from Classmates.com. At this point I am furious and feel like the crooks at Classmates.com have assaulted me. The only way to keep these thieves from taking money from my account is to cancel my bank card. Not a hard thing but the number won’t work for any other payments I want to make. Do I consider the card or a lawyer? I wonder how many others have experienced this kind of abuse. DO NOT TRUST THEM, DO NOT GIVE THEM ANY INFORMATION. There should be a class action lawsuit. Disgusted.

I perused Classmates quite a long time ago and of course, in order to look at my classmates, I had to join. I am certain I did not give them PayPal information. I recently got a notification from PayPal that I had authorized a payment to Classmates of $48! When I called PayPal, they said they could not stop the payment and that I had to contact Classmates. I hunted through their site until I found a page where I could change from "automatic" to "manual", which I did. Foolishly, I thought that was the end of it. Instead, I find they did indeed put the charge through my PayPal account.

Signed up with Classmates and every time I go to log in it says I have the wrong password but I was just on it yesterday using the same password. This site is the most pathetic site I have ever visited. Do not join this company. They don't care about you. And I guess that's why there's no phone number to call.

I found a charge from Classmates.com on my credit card dated 6/12/18. I called the credit card company and said I didn't use Classmates.com anymore; I refused the charge. My credit card sent me the paperwork that Classmates.com is disputing my claim of fraud. It says in the Classmates.com dispute, that I signed as a member on 6/12/2012 and it was a 2-year renewal contract. I had to have canceled at some point before 2014. I had the credit card company check my records and there was no charge to Classmates.com on 6/12/14 or 6/12/16; sounds like there is no auto renewal going on; but, then I get a charge on 6/12/18 for $59. And the charge is based on 6/12/2012 issue and not anything I did this year.

I joined Classmates with a paid membership. I noticed that I was getting emails every day stating my profile and just been viewed or I had just been tagged in a photos and such. But when I went to the site, it just wasn't so. They send these teaser emails to try to get you to go to the site. Then when on the site there's more marketing on the right side "try clicking these names". Why? I sent an email to customer service who said they would forward my concern to the email marketing team. It stopped for a month and then started back again. I have asked to be removed from the email marketing funnel. And begun forwarding their Spam at uce.gov. They monitor spam in the US.

I have received six emails in the past week and when I tried to connect to the link to view the posted pictures, Norton Mobile Security blocked the link with a Malicious Website banner, and then I left the site. I contacted them about the first one and now I have received six more and they are all listed as malicious. Needless to say I will be unsubscribing as soon as I send them another message letting them know about the problem again! I am just glad I had Norton Mobile Security on my phone.

I've been on Classmates.com for about 4 to 5 years. Everything used to be great. You could start a discussion with a lot of people. You could look for people on the discussion page. You could post picture & albums. It was really great. About year ago they change the whole website. Now you couldn't start a discussion with anyone and they took away so many things you use to be able to do... and when I try to look at all my albums that I had put pictures in you couldn't see them.