For Businesses
Write a Review
  2. Miscellaneous
Are you this business?

Classmates.com Reviews

Classmates.com formerly Memory Lane

1.1
2,474 reviews
Write a review
Are you this business?
4,880,395reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Classmates.com

Pros
  • User-friendly interface
  • Wide range of features
  • Good community engagement
  • Affordable subscription options
Cons
  • Difficult cancellation process
  • Frequent unauthorized charges
  • Poor customer service response

Classmates.com Reviews

Write a Review

Filter by Rating

  • (10)
  • (4)
  • (15)
  • (48)
  • (623)

Popular Mentions

    How do I know I can trust these reviews about Classmates.com?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Classmates.com?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 13 Reviews 2040 - 2240

    Reviewed Jan. 6, 2009

    I signed for a three month interval to receive new contacts. The contacts were over a year old. I had already seen them. Also, some of the contacts we unknown to me.
    Thanks for your vote!

    Reviewed Jan. 5, 2009

    i have been charged $15.00 on my chase credit card acct.ending in 2971 twice,once in oct. 08 & also in jan. 09.for what,i have no idea.please respond as i will report this matter to the better business bureau. thank you R.Mata
    Thanks for your vote!

    Reviewed Jan. 5, 2009

    Classmates.com is very decieving in it's practices regarding subscription renewal. When I recieved confirmation of their subscription a year ago they did not provide any information on how it would be renewed or for how much. I did not get any notification regarding that I was going to be renewed for this service until I notice the charges on my credit card. I immediately contacted Classmates.com and requested that this service be removed and for my credit card to be credited back. They said that my account was set to Auto Pay and that my money cannot refunded back. I believe I had set this feature to not Auto Pay but it was over a year ago and I cannot be 100% sure since they do not provide a confirmation email. I have not used their service since it was renewed nor I will be using it in the future. All I wish is for them to credit my credit card for a service that I rarely used and will no longer be using.
    Thanks for your vote!

    Reviewed Jan. 5, 2009

    Like so many other complainants, Classmates claims that 'auto renew' was on my trial reduced price GOLD sign-up. I do not recall seeing that and I would not have selected it. If Classmates.com has pre-filled the option, they should be REQUIRED to send out reminders. I have been trying to cancel my membership but they won't honor my request. When I attempted to cancel my membership, all I got was a white screen after selecting membership information until it was too late according to them). Classmates.com has charged my credit card account $39 without my approval. I want to end my association with Classmates.com but they say they are keeping my money. They have no phone number and you cannot speak with a person. They are scammers, claiming that old Classmates are trying to contact me, but the Classmates were not. How can a company that takes advantage of people (especially the elderly and disabled) like this be allowed to continue to operate?

    Thanks for your vote!

    Reviewed Jan. 4, 2009

    Like others, on Dec. 23rd 2008, I got charged an automatic renewal for gold membership without consent. I was a gold member in 2006 to scope out info on my 10 year reunion. They kept my credit card information, even after it had expired and charged me $39.00 for a renewal last month. I've been working with my bank to get the charge back. All they need is me to call Classmates and prove they refuse a refund, and my bank will refund the money for me. What a scam! I had to cancel my credit card and send for a new one.

    Thanks for your vote!

    Reviewed Jan. 4, 2009

    Like so many other complainants on this site, Classmates claims that "auto renew" was on my trial reduced price GOLD sign-up. I do not recall seeing that and I would not have selected it. If Classmates.com has pre-filled the option, they should be REQUIRED to send out reminders. I have registered a charge dispute with my credit card company and advised them of this website so they can see how many people are having this same problem. I went in to my profile on Classmates.com to ensure I am no longer on auto renew. I will also add this info to my Classmates.com profile so that anyone reading it might heed the warning. I intend to end my association with Classmates.com.

    Thanks for your vote!

    Reviewed Jan. 4, 2009

    File a complaint with the Federal Trade Commission, the State Attorney General's office in your state, and the Better Business Bureau. I was given this phone number by my credit card's dispute dept. to call Classmates. It is 425-917-5000.

    Thanks for your vote!

    Reviewed Jan. 3, 2009

    I've been trying to cancel this membership for a week and there is never a submit button on the cancel request page. There's no email address that works. There's no phone number. The Help page again had no button with which to submit the message. Funny, but the submit button on the sign up page worked just fine...

    Thanks for your vote!

    Reviewed Jan. 3, 2009

    Will not cancel my membership. Will not send me a password so that I can follow their directions to cancel... Keep taking $ out of my credit card account monthly.

    Thanks for your vote!

    Reviewed Jan. 3, 2009

    I want to cancel my service but there is nothing to click on to cancel my service with you. You all are taking money out of my account and I do not want any service with y'all. I want to cancel any service I have with you. Please cancel any service I have with you and please contact me as soon as you do this.

    Thanks for your vote!

    Reviewed Jan. 3, 2009

    I was charged $39 on 23 Dec. 08. After looking back at my records, I saw that I had joined Classmates.com on 23 Dec 07 for $9.95. I wrote to complain about this charge without my permission and was informed that, "While purchasing your Gold membership, you were provided with information just above the Submit Payment? button explaining that all memberships are enrolled in our automatic renewal program." I did not recall any information about automatic renewal and had difficulty finding the information about that and how to prevent the charge in the future. What was NOT addressed about my complaint was the fact the charge quadrupled. I also feel that automatic renewals should provide the consumer with some reminder. We sign up a YEAR before we are charged again. I do not recall agreeing to the renewal and am VERY unhappy. I am still talking with them and will be talking with my credit card company at my earliest opportunity.

    Thanks for your vote!

    Reviewed Jan. 2, 2009

    I had a Gold Membership with Classmates.com which was scheduled to automatically renew on Dec 1, 2008. Two weeks prior to that time, I went to the web site with the intent to set my account to NOT renew. When on that web page, it was clearly stated that I could renew (12 months) for $9.95. I decided to let it renew. When I received my Visa statement, I saw Classmates.com had charged me $39.00 for the renewal. I've already attempted to clear the matter with their Member Service dept with no success. They simply told me that this charge is non-refundable and I agreed to automatic renewal. This is not the amount I agreed to when I renewed membership. I have copies of my Email correspondence with them.

    Thanks for your vote!

    Reviewed Jan. 2, 2009

    Classmates charged my credit card $15.00....I never gave them my credit card number. Where did they get it? Besides, they said it was free.

    Thanks for your vote!

    Reviewed Jan. 2, 2009

    I never wanted to be on classmates.com. I want to be removed, now.

    Thanks for your vote!

    Reviewed Jan. 1, 2009

    I have a regular (free) Classmates.com account. Last week, for the first time ever, I got email stating that someone had signed my guestbook. But the name of the person was glossed over in the email. They claimed that if I paid for a Gold subscription ($19.99) I could view my guestbook. Like a sucker, I did it. The name in my guestbook was of someone I'd never heard of. I sent that person email to find out who they were and never heard back. Two days later I got another signee. I'd never heard of this woman either but noticed that she was from my old high school (although she graduated 6 years before I was even born!) and that she had similar interests to me. I wrote to her to ask who she was and if she'd signed my guestbook. She wrote back immediately to say that she did not and that she'd never heard of me either.

    This is obviously a huge scam, where Classmates.com just fudges almost-random names into your guestbook in order to get you to pay their fee (and in the further hope that you won't cancel the automatic renewal to your credit card). I'm betting the poor slob whose name they fudged into my guestbook will have to pay to see the email I sent him, asking if he really signed my guestbook. Multiply this self-perpetuating scheme by 40 million suckers and you can see how they make their money!

    Thanks for your vote!

    Reviewed Dec. 31, 2008

    They placed my date of birth in the profile form; I never supplied my date of birth to them. They also set up the auto-renewal with my credit card number on it.
    Thanks for your vote!

    Reviewed Dec. 31, 2008

    I can find nowhere in the site to unsubscribe. I receive email almost daily and it is worthless unless you upgrade to a paid service which I have no intentions of doing. I want to unsubscribe. The rules say to contact the member care services but do not show how to do so.
    Thanks for your vote!

    Reviewed Dec. 30, 2008

    I signed up in 2007 for a one year membership for $9.95. A few days ago, I noticed a pending transaction on my debit card for $39.95 from Classmates.com. I immediately emailed Classmates.com and told them that I was not renewing at this time. I changed my membership renewal to manual and deleted my credit card information. (You wouldn't even know where this information is located because they have it so well hidden. I still haven't been able to find anything with my original activation date.) As usual, Classmates.com says that the automatic renewal is in the fine print when you sign up and they refuse to remove the charges.
    Thanks for your vote!

    Reviewed Dec. 30, 2008

    I signed up for the Gold membership 1 year ago today. When I went to look at my credit card statement, I noticed a charge for $39.00 to classmates. I called the number that was listed on my credit card statement (for those of you who can not find it, here it is - 425-917-5000.) The recording said that you can not cancel once the charge is made. I've had companies try to automatically renew, and when I called, they immediately backed down. Not classmates.com. I spoke to a women named Laurie Manning, she said she was a supervisor and was not able to refund me any money. Her supervisor is Joanne Ray and she never returned my call. I then called my credit card company. The woman I spoke with told me I was the 4th person complaining today! And she said she was one of many people taking Fradualent calls.
    Thanks for your vote!

    Reviewed Dec. 30, 2008

    I just discoverd that I too was charged a $59 annual automatic renewal charge for classmates.com on 12/26/08 on my single major credit card. I did the $15 3-month free trial for classmates.com once over 3 years ago in the summer of 2005 and opted out of the automatic annual renewal policy immediately after signing up and then never renewed again or even heard from them classmates.com regarding billing until yesterday's credit card statement. I checked all my old credit card statements, which thankfully Bank of America has stored on their website back to October 2006, and have no record of any further charges by classmates.com or evidence of me still being a member. Thus, why are old, inactive customers now being charged with an automatic renewal fee! I contacted classmates.com via the e-mail (Reba at membercare@mc.classmates.com) and here is one pertinent portion of their response The automatic renewal program and no refund policy are also explained in the Classmates Terms of Service, which you agreed to when you clicked the Submit Payment button to finish your membership payment. However, let me reiterate, I am not a classmates.com member anymore, which is even clearly documented in my credit card states going back 2.5 years. Classmates.com must not be doing well financially if they have to resort to these scams now to survive. Hopefully, classmates.com files for bankruptcy shortly since their business practices have completely gotten unscrupulous!!!
    Thanks for your vote!

    Reviewed Dec. 30, 2008

    I was lured into classmates by receiving email from them claiming someone was trying to get in touch with me. I signed up for a year at $9.95. No one was trying to get in touch with me by the way. Just recently I read about how they would charge your card $39.00 with the automatic renewal. I was not happy to hear that 1.)They would charge my card with prior approval and 2.)They would increase the yearly rate by 4 times. I immediately went out and changed my account and took off the automatic renewal and guess what they did...They charged my card that day for another years membership. I have contacted them multiple times to no avail. I have well documented proof that I notified them before the renewal and they charged me anyway. Now they are sending me email telling me that they are sorry but it's to my benefit that they charged me and that they are making the site more fun for me.
    Thanks for your vote!

    Reviewed Dec. 30, 2008

    I am 100% that classmates.com switched my renewel info from manual to automatic! I am old enough (and have used my credit card enough) to know to check through all the paperwork online when signing up for something. Last year when I signed up, I am positive that I changed this! By seeing all of these other complaints, I am sure that this organization needs to be looked into!
    Thanks for your vote!

    Reviewed Dec. 29, 2008

    I am a member of classmates.com. they sold my credit card in fo. To a bogus company called. TLG Great fun.
    Thanks for your vote!

    Reviewed Dec. 28, 2008

    I signed up to try and locate a single person. It was several months ago and I do not even know what my account name and password is. I just received a $39 renewal charge on my credit card I did not authorize.
    I called the phone # on my statement. It was a recording that immediately stating that if I was calling about a renewal charge for services, they were non-refundable. The message went on to say that when anyone signs up, they are automatically set to auto renewal unless they physically change it to manual yearly renewal. The message would not take any calls.
    Thanks for your vote!

    Reviewed Dec. 28, 2008

    I just received my credit card statement in the mail, and discovered that a $39.00 charge was made by Classmates.com that I did not authorize. This company had lured me in with a trial membership. By searching their website, I further discovered that there was no way to contact them by phone or mail and I therefore e-mailed then. After spending some time at their website, I was able to figure out how to go in and remove my credit card information from their system . I received an automatically generated response from them explaining that when I signed up for the initial trial period, I agreed to the automatic billing at the end of the trial period. However, as with other reputable companies, Classmates never sent me anything in writing and never notified my that my trial period was about to expire. I requested that my credit card charges be reversed, which they are refusing to do. I cannot believe that a company can be allowed to charge me in advance for a year's worth of service that I have no intention of using. They are luring people in and then stealing their money.
    Thanks for your vote!

    Reviewed Dec. 28, 2008

    You charged me for more months of classmates which I did not sign up for You had better credit my credit card or I will hire a lawyer to see that y our site is shut down or you will be sued. I am saving a copy of this complaint and telling you to cancel any months with classmates since i did not want to renew any more months with y our site.
    Thanks for your vote!

    Reviewed Dec. 28, 2008

    I signed up for a three-month Gold membership with Classmates.com. It was to expire on 12/16/08. Now I see that they have charged my credit card again for a three month renewal at $15.00. I never authorized this renewal, and did NOT sign up for automatic renewal. I was very careful NOT to select this option when enrolling for the three-month period. I have contacted Classmates via email only since there is no phone number to call. They are defrauding consumers by this unethical practice. I am waiting for them to cancel the membership renewal I never requested, and refund the money they charged without permission.
    Thanks for your vote!

    Reviewed Dec. 27, 2008

    Quadrupled the annual rate (went from $9.95 to $39.00) with no notification of an increase to allow the consumer to decide whether to continue service at this new rate. A company that does not inform their client of a rate increase prior to a credit card charge that they will not adjust after contacting them is unscrupulous - this company should be sued and fined heavily.
    Thanks for your vote!

    Reviewed Dec. 27, 2008

    Classmate.com had taken money out of my credit card without my permission for another years subscription which I did not sign up for. I was unable to find a phone number on their web site to contact them and had to write an e-mail. I received an e-mail reply, but nothing about refunding me for the money they took.
    Thanks for your vote!

    Reviewed Dec. 26, 2008

    I too was charged an unexpected $39 on my credit card after my $9.95 1 yr trial expired. I called 425-917-5000 and got the same line about you agreed to our terms. I called back a few days later and flat told them I was not going to pay it because they jacked the rate up 400% and didn't notify me in advance. They agreed to credit my card for the $39 if I would renew for 1 yr at $9.95. It took a few days for the credit to show up, but it did. I immediately removed the auto-renew option and removed my credit card number.
    Thanks for your vote!

    Reviewed Dec. 26, 2008

    In sitting to do my banking Christmas Eve, I saw that Classmates.com had charged my account $39.00. I had not authorized this transaction, nor had I ever signed up for any kind of automatic withdrawal for this service.
    I had in the past used it in trying to locate classmates while planning a class reunion, however, never had I authorized, signed, or acknowledged their ability to continue to charge me in the future. I attempted to contact them, which is impossible to do. Seemingly the only access there is, is if you wish to advertise with them. This is a scam, and I will be contacting as many friends and family as possible to warn them of it.
    Thanks for your vote!

    Reviewed Dec. 26, 2008

    In sitting to do my banking Christmas Eve, I saw that Classmates.com had charged my account $39.00. I had not authorized this transaction, nor had I ever signed up for any kind of automatic withdrawal for this service.
    I had in the past used it in trying to locate classmates while planning a class reunion, however, never had I authorized, signed, or acknowledged their ability to continue to charge me in the future. I attempted to contact them, which is impossible to do. Seemingly the only access there is, is if you wish to advertise with them. This is a scam, and I will be contacting as many friends and family as possible to warn them of it.
    Thanks for your vote!

    Reviewed Dec. 25, 2008

    Looking at my bank statement, I noticed an UN-authorized bank draft for $15.00.
    Thanks for your vote!

    Reviewed Dec. 25, 2008

    I am have been thrown off class amtes for, well they won't give me a specuific reason.
    They have thrown me off for policy violations, yet they let other peolle say whatever they want to.. They have a bias towards free speech on classmates. Here is the letter teliung me if i join again they will take and keep my money.. I have information that classmates gives out private info to other members as well. I have hard copy posts of members saying that classmates has given them information about other members, anmd that they let some memebrs have all the free specch they want if that view is the same as aclassmtes.com.. I need a lawyer, can someone please help me. . This is there reply to me: Mr. Perkins, Over the course of your original membership you were notified many times that your behavior on the Classmates site violated our Terms of Service and yet you failed to comply and therefore your membership was terminated. Once we have terminated your membership, you are no longer welcome to use our service. You have returned many times not only with your real name but also with false names and we will continue to terminate any new memberships you create and you will continue to forfeit any fees paid. Our Terms of Service clearly indicate in part: If we determine, in our sole discretion, that you are not in compliance with these Terms of Service, we reserve the right to terminate your membership. Upon any termination or cancellation of your membership, we may immediately deactivate or delete your membership and all related information and/or bar any further access to your membership or information. Regardless of what you assume or have been told, Classmates did not provide any of your personal information to another member of our service. Classmates Policy Compliance Team
    Thanks for your vote!

    Reviewed Dec. 23, 2008

    Classmates.com has again taken money out of my account. You can't contact them. I did once and they saiad they cancelled it, but they just did it again. Very misleading. I never signed up to pay, they said it was free trial.
    Thanks for your vote!

    Reviewed Dec. 23, 2008

    Beware the class reunion coordinator who works with classmates.com for all the reunion info. I suspect they may be getting a free membership to encourage other class members to sign up.
    Thanks for your vote!

    Reviewed Dec. 21, 2008

    Signed up for 3 months service. Did not want to renew but they took $15.00 from my checking account and never asked me for permission or if I wanted to renew. I am trying to contact them but can't get an email address to do so. I am contacting my bank and telling them never let them have any more of my money. I want my $15.00 back in my checking account and they will never have my business again. How dare they take money from me that was never authorized after my 3 months service was up and paid for only one time. Appreciate any help you can give me.
    Thanks for your vote!

    Reviewed Dec. 20, 2008

    i recently signed up for classmates.com . i almost tried the free trial..but i did not sign up or not give them my credit card information. thankfully i read consumer complaints beforehand and i was alerted to the scam. it appears classmates.com can resolve a lot of complaints by simply setting the default renewal to manual.classmates obscures this information.
    Thanks for your vote!

    Reviewed Dec. 19, 2008

    classmates.com charged my credit card without my permission. I contacted them by e-mail and they refuse to take the charges off.They also refuse to remove my personal info from their website. I think they need to be shut down. I've never seen such a sleazy company before!I manually resubscribed last year, but decided not to renew. They changed it back to auto renew. If I had wanted to renew, I would have done it myself!
    Thanks for your vote!

    Reviewed Dec. 19, 2008

    I signed up for 3 months and they had a small notice that I did not read that stated there really is no 3 months sign up as they are going to bill or debit your bank account for renewals until you wake up and cancel...I was furious when I found out and they refuse to credit back money for services I did not use
    Thanks for your vote!

    Reviewed Dec. 19, 2008

    SIGNED UP FOR MEMBERSHIP. THEN, THEY GAVE MY CREDIT CARD INFO TO OTHER COMPANYS APA HEALTH, PRIVACY MATTERS123, AND THEN THEY CHARGED ME TO. I DID NOT SIGN UP FOR THIS. WHEN I ASKED THEM THEY SAID CLASSMATES GAVE THEM MY INFO. CLASSMATES.COM HAS NO NUMBER TO CALL.
    Thanks for your vote!

    Reviewed Dec. 19, 2008

    I noticed a $39 charge on my bank account for classmates.com which I did not authorize. I went to their site, but was unable to find a phone number to contact them. As I don't use their site, I don't know my password, so am unable to cancel any membership. (And even if I did, isn't that somewhat admitting I actually have a valid account - which I don't?) I am attempting to contact them again today (FYI the number is (425)917-5000)but I have little hope of getting anything resolved. At least I can vent some anger though!
    Thanks for your vote!

    Reviewed Dec. 19, 2008

    I,like so many others have signed up for a three month memberspip at classmates .com.But they gave me thier address and telephone number to send them my check for membership.I sure wish I had done some research first.Wish me luck. please give this address and pone number to others ,IF YOU CAN. THANK YOU SO MUCH.
    Thanks for your vote!

    Reviewed Dec. 19, 2008

    I have been getting charged by an advertising partnership that classmates has shared my bank account with. I cancelled my gold membership in october (reflected on my statement) but I am still getting charged $12.99 for a service that I am not getting (coupons to be sent to our address) and we havent been receiving these. If I cancelled this service in october shouldn't this be voided with this other company? I called my bank and we can't block the charges, the only way something can be done is by closing our bank account and reopening it which would be a problem for us.
    Thanks for your vote!

    Reviewed Dec. 18, 2008

    I joined as a member on 15 DEC 07 and I went on maybe 5 times. I don't even remember my log on or my password. I have not been on in probable 10 months. I was just charged $39.99 dollars to my debit card which I did no authorise. I called my bank and they had a phone number for the company. Icalled it and they said that due to inclimate weather they were closed!!! I could not understand where the time zone was but I think they said Central. The number that I was given was 425-917-5000. I will keep trying until I get my $39.00 back. This really sucks they way they do their members. I too did not get any notification that my subcription was coming to an end and did I want to continue????
    Thanks for your vote!

    Reviewed Dec. 18, 2008

    They debited my account, I never authorized this transaction. I want my money back.
    Thanks for your vote!

    Reviewed Dec. 18, 2008

    Another complaint against Classmates.com. I see there are numerous ones every day. I signed up for a one-time look at Classmates, was very specific about what I signed up for. Now they say it was an automatic renewal - I am not stupid, I know exactly what I signed up for. There is no way to call them or write them. Every time you email them they send you the exact same billing language reply. Their website & automatic computer responses have disclaimers about the automatic renewal - think they've had a few complaints? And I also cannot get my information off their site. Who is responsible for cheating companies? The Attorney General, the D.A.? PLEASE DON'T DO BUSINESS WITH THIS COMPANY.
    Thanks for your vote!

    Reviewed Dec. 17, 2008

    I was on the Classmates.com website on Friday 12/11. I tried to send a few messages but was told that I needed a Gold Membership to do so. I signed up but was never told how much it would cost me. The following Monday, 12/15 $39 was taken out of my checking account without my authorization! I have contacted my bank and am disputing this transaction. Wish me luck!!!
    Thanks for your vote!

    Reviewed Dec. 17, 2008

    I guess I'm not the only one who has been 'defrauded' by these people! I keep close tabs on my bank account. When I saw the 'automatic' payment was pending on my account, I immediately got in touch with classmates.com, cancelled my membership and asked for a return of the $39.00 they had charged to my account, telling them it would cause an overdraft. They refused to return my money and said that I had authorized them to automatically charge my account. I NEVER authorize anyone to automatically charge my account for something such as this. They obviously have their information written up so that it's deceiving. I would never have gotten involved if it was a case of one year later having an automatic charge!! I have never heard of an 'honest' business refusing to return your money. I now have a year's subscription to something I will not use. (This is prepayment for their services). I am very disappointed in their 'tactics' and wonder if other members are aware of their practices. If there is a 'Class Action Suit' against them, at some point, I certainly will join it. I guess the only thing we can do, in the mean time, is let our relatives and friends know that this is not a company, organization or whatever, that you want to do business with. And, I'm furious with myself for being so stupid as to let myself be defrauded in this way.
    Thank You!
    Thanks for your vote!

    Reviewed Dec. 17, 2008

    OF course these guys will charge your accounts if you aren't careful about the automatic renewals. Unfortunately in this day and age, you HAVE GOT to read ALL the fine print.
    I personally, would not use this site, as it can only provide you with info if the person you are looking for also provided their info.
    Thanks for your vote!

    Reviewed Dec. 17, 2008

    I WAS CHARGED A RENEWAL FEE FOR WHICH I DID NOT ASK FOR. THEY TOOK $15.00 DOLLARS FROM MY ACCOUNT. I DIDN'T WANT A RENEWAL AND I NEVER WAS ASKED IF I WANTED ONE.
    Thanks for your vote!

    Reviewed Dec. 17, 2008

    I had joined classmates for one year.. i tried to cancel it after that but they continued to renew my membership..there is no way to get in touch with them on the website to complain about this.. then for some reason they duplicated my account and charged me for both of them!! i got my visa card to check into one of the recent renewals..but it is so unfair. .how do i get in touch with classmates.com. .do you have a phone no. or address...this company stinks!
    Thanks for your vote!

    Reviewed Dec. 16, 2008

    I am not sure you are taking this seriously. Classmtaes is giving out private info to certain members and and punisihing certian memebers they don't like.
    This is very clear if you go to the Mira Costa High School message board in Manhattan Beach, Ca. 90266. Nancy Tibbetts is a memeber who claims that classmates told her personal info about me. She posted it online. I have the hard copies to prove that she posted this for all calssmates to see, and calssmates lety her do it. They threw me off and let her post anything she wants to say about other people.. She runs a company called Clairesoaps.com. in Wisconsin. She has engaged in online libel and slander and classmates lets her get away with it, while anyone else who posts something they dont like gets tossed off?????? D
    Thanks for your vote!

    Reviewed Dec. 16, 2008

    I recently received my bank statement and noted that I had been charged by Classmates.com for membership renewal in the amount of US $39.00. While I did sign up for a 1 year membership I was in no way aware that I had agreed to an automatic renewal. I contacted the company and they advised me that this automatic renewal clause was part of the Terms of Service to which I had agreed. I do not, as a matter of course, ever agree to automatic renewals.
    I called the customer service number listed on the bank transaction and was told of their no refund policy. I sent messages via their website asking for a refund but never received an answer.
    Thanks for your vote!

    Reviewed Dec. 16, 2008

    UPDATE: Since 12-6-08 complaint, I emailed to Classmates.com customer support. After being given a run-around, I was asked for a supervisor and was put in touch with Phillip (not sure if he was a supervisor or not). He sent an email that an exception would be made and I would receive a credit. On 12-15-08, I received a credit for $39.00. I have changed my renewal to manual and canceled my card so it will not happen again. My advice to all is to investigate any online companies BEFORE purchasing anything. That way we won't be caught up in a mess. Good Luck and Happy Holidays to all !
    Thanks for your vote!

    Reviewed Dec. 16, 2008

    Classmates.com charged my debit card $39.00 without authorization or warning on December the 15'th of 2008 after I signed up last year for one year service charge of $9.95 and _no_ automatic withdrawal. The fields they give on their website under profile/account reset themselves to default levels created by the website designer. I have emailed them to cancel my alleged Gold Membership with no response other than automated. I have informed them of learning of the _thousands_ of people they are stealing from and the class-action lawsuits that will follow... including notifying 20/20, Dateline NBC and 60 minutes, etc. These people need to be stopped immediately. A lawyer should salivate over this easy mega-lawsuit. Include me in the class-action lawsuit.
    Thanks for your vote!

    Reviewed Dec. 16, 2008

    I just wanted to drop my complaint. in the section of classmates with web address http://www.classmates.com/cmo/reg/terms.jsp
    they have a live chat section. I never found this before until I pulled up complaints against classmates. someone wrote how you could have a live chat anyway. I ended up chatting with Brandon Ext 4794 who was very nice. He could not give me a full refund but was able to give me a discount membership of 19.50 for the year instead of the 39.99 I will not file a action against them because he did help me come to a resolution. Sorry for anytime lost I caused by you having to take me off the list I was just surprised they actually could provide some type of resolution.
    Thanks for your vote!

    Reviewed Dec. 16, 2008

    Jill Knapp ID (12/16/08)
    I was charged $39.00 for a renewal to my classmates.com gold membership that I did not authorize. I am very aware that sites have auto-renew features, but I did not authorize auto-renewal. I have written Classmates.com to get my money back and no response. Now their is an extra 15.oo late fee because I was waiting for an answer that my membership was terminated and that I would be credited. They for sure have lost a customer now. I guess they figure if they are going down, might as well take whatever they can get. Anyway, I am outraged and feel like I have been robbed. The fact that I couldn't log into my account doesn't make me happy either. This is the not a good way to do business. I want my money back. What do I do now?? I want to be part of a class action suit if the opportunity arises. I did not approve auto renewal. and taking my time many times to try to get my money back failed. they never contacted me back. I think they have purposefully gone beyond ethical business practices. I want my money back, and I deserve it.
    Thanks for your vote!

    Reviewed Dec. 15, 2008

    They charged my debit card $39.00 without my authorization. I did try them for a year, and I never used it. I do not want their service anymore. They did not send me anything telling me that my year was up and asking if I would like to renew. I will now call them classmates.ripoff!
    Thanks for your vote!

    Reviewed Dec. 12, 2008

    I have not authorized use of my credit cardl There is no way, no perons, no addres,no source of reaching them. I hve alerted my credit card. THEY ARE TOTAL DECEIVING. OUTRAGEOUS COMPANY
    Thanks for your vote!

    Reviewed Dec. 11, 2008

    I recently received my VISA statement, wherein I noted that I had been charged by Classmates.com for membership renewal in the amount of US$39.00 (Canadian - $51.21). While I did sign up for a 1 year membership I was in no way aware that I had agreed to an automatic renewal. I contacted the company and they advised me that this automatic renewal clause was part of the Terms of Service to which I had agreed. I do not, as a matter of course, ever agree to automatic renewals. When I asked to be provided with proof that I had agreed to such a term they advised they could not provide me a copy of that screen. I requested that they cancel my membership and refund my US$39. They denied my request. Further I contacted my VISA company and they advised that in order for them to become involved on my behalf I needed to send a registered letter to Classmates.com requesting they cancel my membership, advise them that I was not aware, nor did I knowingly agree, to have my credit card automatically charged with renewal fees and too request a refund. If no refund is forthcoming in 30 days they can act on my behalf. My problem is twofold. First, where do I write to this company? They provide no information on their website. How or where do I find out an address for this company? Any suggestions or help would be greatly appreciated. Secondly, what can I do as a concerned consumer, to help prevent other people from being defrauded? My bank did advise that as I matter of course I should always google a company to see if there are consumer complaints about them. Of course I googled classmates.com immediately and was shocked to find out that this is an ongoing problem for many consumers dealing with them. What can we as individuals do to get laws enacted to protect consumers from unscrupulous companies? Thanks for your help and for listening!!
    Thanks for your vote!

    Reviewed Dec. 11, 2008

    I was charged $39.00 for renewal. I was not notified of this renewal. I feel so frustrated that a company can do a renewal without notification. Classmates.com claims their terms and service agreement, which does get updated, from what I can tell on the website, has this information. How often does their terms and service agreement get updated, it is unknown to me because I was not notified. I do not go to this website maybe 2 times this year. I contacted my credit card company and they indicated they could not do anything. I can see from the numerous complaints, I am not alone on this complaint. This states to me buyers beware. You can reach classmates.com at 425-917-5000.
    Thanks for your vote!

    Reviewed Dec. 11, 2008

    I had agreed to a 1 time charge for a gold memebership- I was reserching alumni for an event and would not need more than 1 year..
    In Nov 2008 I see another charge for classmates I called there and they did their (I'm sure) standard schpeal- You agreed- you clicked on the terms of service..on and on.. I advised the rep- I absolutly did not and would not have agreed to any such thing due to the temporary nature of my need for the classmates service.. she said too bad, non refundable.. I asked for a supervisor- she said they were busy.. I told her they have no signed agreement, and If I dont get a refund, I will call my attorney, the FCC and my local TV station. She put me on hold and came back and told me that they will make an exception and refund me today... I have the same problem with AOL but they won't budge.
    Thanks for your vote!

    Reviewed Dec. 11, 2008

    Two years ago I needed to find an old friend. When tradition methods failed I looked to see if she had registered on classmates.com. It was worth it to me to pay the $30.00 or so to find her. Of coarse I did not remember anything about auto billing after two years. They charged my account $59.99 on an overnight closeoff on 12/9/08. The morning of 12/10/08 I requested for my membership be cancelled and the fee for the upcomming year be refund. Naturally they do not make it very easy to find this place on there website. And as we have all learned they do not reimburse fees. They do say you have 72 hours to dispute fees but the double talk you back to the terms of auto billing. I will not allow a deceitful buisiness to take advantage of me and will pursue this to all ends of the earth. I can only hope that the more of us who stand up against them that they will need to change their deceitful practices.
    Thanks for your vote!

    Reviewed Dec. 10, 2008

    first, there is no human being or phone number one can contact Classmates at! They have ignored my cancellation requests, continued to charge me for a gold membership I have cancelled, and now they are still claiming I'm a member and have a profile. I want them to stop it! I hate to have to do it, but I may have to change my credit card number so they cannot charge me. This is a pain because I have so many other, actual legitimate, businesses that rely on regular charges to my account and i have to go fix it with all of THEM now.
    Thanks for your vote!

    Reviewed Dec. 10, 2008

    I am being charged through a direct payment even though I had asked them on the phone and by email to stop
    Thanks for your vote!

    Reviewed Dec. 10, 2008

    I din't authorise them to charge my account this year for a renewal. I only took this out for one year at $9.95
    Thanks for your vote!

    Reviewed Dec. 9, 2008

    I've been trying for months to contact Classmates.com to stop my subscription before another auto-withdrawal from my account. No phone, e-mail responses only send me in circles. I can't seem to stop these people - or find them!
    They hit both my checking AND credit card.
    Thanks for your vote!

    Reviewed Dec. 9, 2008

    I signed up for the gold membership for $9.95 a year back. Yesterday I noticed that my debit account was charged $39.00 for another year of gold membership. I didn't authorize any payment or continuous withdrawal of my debit account. I emailed them I they told me I was signed up as an automatic renewal instead of a manual renewal and therefore they were charging me for another year which I didn't want!
    Thanks for your vote!

    Reviewed Dec. 9, 2008

    This site bogs down and freezes up. I literally can't access it most of the time. I just upgraded to gold status for a month, so it really irks me that I already have one less day to use services I immediately paid for (via a charge card number).
    Thanks for your vote!

    Reviewed Dec. 9, 2008

    I was charged $39.00 for a renewal to my classmates.com gold membership that I did not authorize. I am very aware that sites have auto-renew features, but all of the others I have ever used will remind you, or at least fix the problem if by chance you forget to cancel or change the auto-renew status. Classmates.com lost a customer now. I guess they figure if they are going down, might as well take whatever they can get. Otherwise, they could have had my money for years to come, because I usually join every few years. Anyway, I am outraged and feel like I have been robbed. The fact that I couldn't log into my account doesn't make me happy either. Everytime I would try to log into my gold membership account, it conflicted with a free account with them, and would always revert back to it, as if I was never upgraded. I want to be part of a class action suit if the opportunity arises. I am sure that they did their part to change/update the site to cover themselves by implementing the manual option, as well as keeping people from changing that. I am also certain that people have been charged that did successfully change the auto renewal status to manual. I think they have purposefully gone beyond ethical business practices. I want my money back, and I deserve it.
    Thanks for your vote!

    Reviewed Dec. 8, 2008

    I signed up for classmates.com over a year ago. I paid for a gold membership and was only able to use it for a 2 weeks. They continue to take money out of my account and i have tried many times to get a hold of them to cancel my membership. There is no way to get a hold of them. I have gone to my bank twice and they have sent in two forms that i have filled out to get them to stop taking money out of my account. They took more money out again the beginning of December.I printed off 30 pages of complaints about this company. This is happening to a lot of people.
    Thanks for your vote!

    Reviewed Dec. 8, 2008

    I joined Classmates in November 2008 for a 3 month trial period, for 15.00.I called my 24hr Banking # for activity, and was a debit for 15.00 dollars. I knew of the activity for 15.00 for 11/24/08, but did not have records for this.Called my Bank this AM 12/08/08 and asked what it was for, they said PrivacyMatters123 and gave me a # to call 877-993=6264, and the girl that responded answered, I asked who there were and what kind of service did they provide, she said Credit Reports, and I said I do not know how they had my Credit card information , and how did they have permisssion to Debit my Account. They responded that when I signed up with Classmates.com they billed me for 19.95,said they would cancel my membership, and refund my money.Just don't understand how this works, now I see a lot of complaints with Consumer Affairs about unfair Billing Practices. Thank you for any help in resolving this, and protecting myself
    Thanks for your vote!

    Reviewed Dec. 8, 2008

    Classmates.com not oly pads emails with fake friends, but they are giving out personal information to other classmates.
    On the Mira Costa High SChool website, their are some people who claim that classmtes has given them updates and information about other classsmtes that is private and personal. Classmates for blacklisting on their site, while other members are allowed to say whatever they want to, even if that menas posting libel and slander against other memebrs. If yo post anyhting about this class action lawsuit, you are blacklisted forom classmates. It happened to me for telling other memebers about this lawsuit. I would reealy like to to talk to a lawyer regarding my rights and classmates giving out personal informatiom to other memebers. I have proof becasue I printed all the posts on that webiste that use my name and they say in print , online that classmates was in contact with these members. I beleive this could open up a whole new class action lawasuit.. Please refer this to a lawyer and have them mcontact me at home.. I need your help on thi matter. I give you permisssion to have a lawyer call me at home
    Thanks for your vote!

    Reviewed Dec. 8, 2008

    I signed up with Classmates.com last year (12/3/07), and at the time I had to agree to the automatic billing feature. I never saw an option for manual billing. This Friday (12/5/08) Classmates.com charged my CC for $39, without so much as an email notifying me that my membership had expired. I wrote them, requesting a refund and that they cancel my membership. They replied, saying that it would be cancelled next year (12/3/2009), and that I needed to change my status from automatic to manual. Well now I see that there is a link to change this. I changed my billing status to manual and removed my credit card number from my profile. I sent another email, requesting cancellation and a refund, and questioning why I had not received any notice. They responded saying that they have a No Refund policy, and that they don't send notices, since ...Many members prefer to reduce the paperwork and email that they must deal with on a regular basis.... I don't believe this for a second.
    Thanks for your vote!

    Reviewed Dec. 7, 2008

    On November 18th, 2008, I received a phone call from the security department of my bank asking if I had just authorized a $39.00 fee to Classmates which I stated I had not. I went to the Classmates website to see if they had anything posted to my messages stating my membership was up for renewal. I did not see any messages posted so I went into my account where I had my debit card number stored and saw nothing there. I never received any information by email either. Two months earlier I had gone into my account and had changed my renewel option from automatic to manual but didn't remove my debit card number. I don't remember having to complete this option when I orginally paid for Gold Membership a year earlier because I would never have left my debit card number to be accessed at any time. I noticed that my membership expired on the same day as the withdrawal was made (11-18-2008) and immediatley emailed the email link for cancellations at support@KoolTelAmerica.com to cancel and request a refund to my account. I received a response email that stated I had authorized them to charge my credit card by using the automatic service. I found their Terms of Service to review the information relating to Automatic Renewal(located under Additional Terms) as I was looking for a time period members had to cancel their membership. I saw no verbiage stating a member has until 5:00 pm of their renewal date to cancel their membership. I noticed last night when I went into the Terms of Service to obtain information I need to dispute this charge with my bank I noticed they had updated the website on December 2, 2008. Consumers need to be made aware not to provide Classmates with any financial information not only because of potential fruad use but because all of the services they offer are useless and their website is just an instrument to make money without providing services they advertise.
    Thanks for your vote!

    Reviewed Dec. 6, 2008

    They are charging me automatically on my charge. I did not give them my approval. I cannot contact them on line. My computer freezes when I try. I think this is a scam.
    Thanks for your vote!

    Reviewed Dec. 6, 2008

    I signed up for a Gold membership before a 31st class reunion. It was $9.95 for one year. This would help me keep in contact with any people before the reunion (July 2008). On December 1, 2008, my credit union account was charged $39.00 for one year renewal that I DID NOT authorize. I called the customer service number provided and it has a recording that states that all renewals are non-refundable. I will be calling my credit union to dispute this charge as well as looking for a way to get my credit card information off their site. I will be looking into getting in touch with the Michigan State Attorney's office as well as local TV stations about this problem. They should be charging people's credit card without authorization and when I signed up there was no renewal notice.
    Thanks for your vote!

    Reviewed Dec. 6, 2008

    I signed up for a Gold membership before a 31st class reunion. It was $9.95 for one year. This would help me keep in contact with any people before the reunion (July 2008). On December 1, 2008, my credit union account was charged $39.00 for one year renewal that I DID NOT authorize. I called the customer service number provided and it has a recording that states that all renewals are non-refundable. I will be calling my credit union to dispute this charge as well as looking for a way to get my credit card information off their site. I will be looking into getting in touch with the Michigan State Attorney's office as well as local TV stations about this problem. They should be charging people's credit card without authorization and when I signed up there was no renewal notice.
    Thanks for your vote!

    Reviewed Dec. 6, 2008

    classmates is taking money from my account
    Thanks for your vote!

    Reviewed Dec. 5, 2008

    Recived $39.00 renewal charge on bank account. Contacted Classmates.com and was informed had signed up, fine print said would renew automatically. When signed up was not informed of annual charge. Informed by Lisa absolutely no refunds.
    Thanks for your vote!

    Reviewed Dec. 5, 2008

    I had signed up for gold member for a trial I was looking for someone, anyway they are now taking 15.00 out of my account every other month and there is no way to cancell membership. I am going to the to have their payments cancelled.
    Thanks for your vote!

    Reviewed Dec. 5, 2008

    Discovered I was still being charged on my cc 15.00 a month. I went on the website to cancel - only to realize there is no cancel. I sent emails to them today asking to cancel.
    I checked the BBB.ORG and quess what we are not alone. Check out what I found on them. See below. I did find an email I am hoping is a direct link to cancel. consumerreports@classmates.com Marketplace Experience BBB serving DuPont, Washington maintains a report on this company's headquarters location. Please visit alaskaoregonwesternwashington.bbb.org for details or call (206) 431-2222. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 479 complaints about this company in the last 36 months, our standard reporting period. Of the total of 479 complaints closed in 36 months, 163 were closed in the last year. Advertising Issues BBB Definition: Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 7 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Contract Issues BBB Definition: Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 5 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 7 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Billing or Collection Issues BBB Definition: Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 163 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company offered a partial (less than 100%) settlement which the consumer accepted. 124 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. 2 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 24 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Sales Practice Issues BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 19 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 16 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Delivery Issues BBB Definition: Delivery Issues - Claims alleging delayed delivery of ordered merchandise. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. Service Issues BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 8 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Customer Service Issues BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 17 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company offered a partial (less than 100%) settlement which the consumer accepted. 18 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. 1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. Product Issues BBB Definition: Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Refund or Exchange Issues BBB Definition: Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 24 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 20 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Back to top BBB Program Participation This company has agreed to use special procedures including arbitration BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp , if necessary, to resolve disputes through their participation in the following programs: BBB Identification BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp . , BBBOnLine BBB Definition: BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements. . Back to top Government Actions BBB has no information regarding government actions at this time. Back to top Advertising Review BBB has no information regarding advertising review at this time. Back to top BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy. BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. . ID: 15025654 Report as of December 4, 2008 22:20
    Thanks for your vote!

    Reviewed Dec. 5, 2008

    Calssmates has been censoring people they don't while they let others say whatever they want, including praying on the webiste..
    I have paid my dues but they keep throwing me off for stating my personal views about religion which they don't agree with.. They never gave me any kind of warning and I dont even know if io am blackllisted.? Some classmates keep saying that classmates told them this information about me oon the phone? Thsi is shocking No contact.. In fact i had Bank of America try to call them while i was on the phone and nothing. . They wouldnt even call me back. There are giving out private information about classmates to other classmates on the phone. These classmates use this oprivgate info to tease people online and to threaten them. Mira Costa High Schools in Manhattan Beach, Ca is the website on classmates in question. Please someone look at this or else have a lawyer conctact me.. This is BIG stuff. Please help me Giving out private info about people without their consent. Classmates.com
    Thanks for your vote!

    Reviewed Dec. 5, 2008

    I see that there are a lot of complaints concerning the billing practces of Classmate.com I too joined in Nov 2007, I dont recall seeing any automatic renewal form of any kind. Even if there was an automatic renewal that was a year ago..... they should of sent some kind of heads up to let us know that we were going to be billed again. I disputed the charge with my credit card company and they took off the charges,they may reinstate them after they find out what classmates policey's are,but I will keep on disputing the charge until its resolved.They say they do this as a convience to their customers. But I truly think its an inconvience. I've included their phone number and address just in case others need to call and complain about their decpective practices. If I cant resolve this with them and or my credit card compny my next step is to file a class action against them.
    Pamela Classmate.com 2001 Lind Ave SW
    Thanks for your vote!

    Reviewed Dec. 4, 2008

    I bought a 1 year gold membership to classmates.com for $9.95 last November. Last week I received a $39.00 charge for a 1 year renewal. I looked on my account status and it stated on the website that they had only charged me $9.95 for the renewal but on my credit card statement it showed $39.00 I contacted them 3 times telling me to refund the $30 they overcharged me but they refuse stating that gold memberships are non- refundable. I deleted my credit card info from the site and flipped them the bird.
    Thanks for your vote!

    Reviewed Dec. 4, 2008

    Thank you for trying to help. Problem
    is now resolved. I called my credit card company, they got another phone # and called them. Crystal (from class mates) came on the line and resolved the problem for me. (I think). Anyway, I do see that alot of people are having trouble with this company - their website just runs you around and around. Thank You and I hope this gets to the right person.
    Thanks for your vote!

    Reviewed Dec. 3, 2008

    I signed up for the Gold membership with Classmates.com last November. I noticed a $39.00 charge to my credit card on 11-29-08 from Classmates.com.
    Thanks for your vote!

    Reviewed Dec. 3, 2008

    they are automatically billing me 15.00
    to renew my gold account that I never authorized. I want to cancel my member-ship and there is no way possible to contact them. When I signed up years ago, it was free and I do not remember the log-in and pass- word that I used that long ago. Is there any way that you can help? Sincerely, Cathleen Wishart (nee Cox)
    Thanks for your vote!

    Reviewed Dec. 3, 2008

    they are automatically billing me 15.00
    to renew my gold account that I never authorized. I want to cancel my member-ship and there is no way possible to contact them. When I signed up years ago, it was free and I do not remember the log-in and pass- word that I used that long ago. Is there any way that you can help? Sincerely, Cathleen Wishart (nee Cox)
    Thanks for your vote!

    Reviewed Dec. 3, 2008

    I signed up for a one-time membership. When that expired, they signed me up for a renewal. I called them the same day the charge hit my credit card and they refuse to give the money back. They say their option to renew my membership was in the fine print. I say the headline on that membership page said One-time membership. And, one time membership should means one time.
    Thanks for your vote!

    Reviewed Dec. 3, 2008

    Signed up for a Gold Membership Got tired of it, selected the MANUAL pay option on thier payment option, so I wouldn't be billed again, and yet they rebilled me anyway, They stubornly refuse to repay me.
    Thanks for your vote!

    Reviewed Dec. 3, 2008

    I want to remove my name from Classmates. I did not subscribe and I am not billed for anything so I am not technically a member. There is no way I can remove my name from their list. It just goes round and round when you follow their instructions. When I put in my name and email to log in it rejects it and yet when I Google my name, the first entry is Classmates. I do not want that to appear any longer with my birthdate and past schools. I want out of there!!!
    Thanks for your vote!

    Reviewed Dec. 2, 2008

    I was charged for a membership that I did not authorize for $39.00. When I called to have it refunded, they told me it was nonrefundable. I am furious! What is being done about this. I noticed that there are thousands of complaints already. Who is going to stop this?
    Thanks for your vote!

    Reviewed Dec. 2, 2008

    I signed up for Classmates.com a year ago. I do not recall them saying that future payments would be automatic. However this morning, I noticed they charged me $39.00 for an automatic renewal. I did not authorize this and was given no otice whatsoever, that they were going to do this. I called to cancel and have the charges reversed and they said that it wasn't possible! I think this is really low on their part! What a horrible business to deal with!
    Thanks for your vote!

    Reviewed Dec. 2, 2008

    I joined classmates.com November 2007 for their $9.99 promotion a year membership. November 2008 I got charges $39 without warning and they said I was signed up for automatic remnewal in which case I was unware of. They have no phone number to contact them at and their email responses are auto-generated and they refuse to refund the money and say that next year November 2009 I will not be charged and will be put back as a free member. I want my money back now and do not want to be a member this year. They are complete scam artists and need to be sued!
    Thanks for your vote!

    Reviewed Dec. 2, 2008

    On 12/1 I was checking my bank account and noticed a charge for 39.95 from classmates.com. I did not authorize this charge for renewal. I notified them by email and asked them to credit back my account. They emailed me back and said that I had the automatic renew button on and should next time put it to manual renew. This is BS. Because I have been a member for many years and never had this happen to me. And wht all of a sudden it went to 9.95 to 39.95?
    Thanks for your vote!

    Reviewed Dec. 1, 2008

    I was charged $15.00 for five (5) months for something I never signed up for. This is $75.00. My credit card would have been paid off if not for this. I did at one time sign up for a membership but cancelled it several years ago. My 20th high school reunion was in 2005 so I have not had a need for this service since then or shortly after. I do not even have the credit card they charged this amount on in my possession. It was on file with them and they decided to re-start my membership at their whim. There have been no other charges besides this on this credit card for over a year, because I cut it up and was paying it off.
    Thanks for your vote!

    Reviewed Dec. 1, 2008

    I Was charged out of my bank account $39.00 for the renewal of a gold membership. I did not authorize Classmates to renew a membership they just charged my account without my permission or prior notice. I have not used Classmates for sometime now becuase I haven't had a home computer for 2yrs now. I can't even access Classmates at work due to the internet blocks. I can't beleive they don't have a phone number! I am so mad, I can't even contact an actual place of business! even if I email them they have a response saying we can not authenticate you With a disabled husband I have to be careful of my financial obligations, and Classmates was not one of them.
    Thanks for your vote!

    Reviewed Dec. 1, 2008

    My credit card was used without my permission to purchase a gold membership for 59.00 dollars from classmates.com. When I tried to contact them for a refund all I got was an e-mail that said I was not going to be refunded. How can they do that?? I dont want the membership, I did not order the membership an I want my money back in my account. How do i do this??? Thanks for the help!!
    Thanks for your vote!

    Reviewed Nov. 30, 2008

    Classmates has takine4n my nmoney twice and then drooped me without any explination and will not give me any refund.
    I have called them with Bank of America on the line and they refuse to talk to us.. Classmates is biased towards some customers and if you say anyhting about this lawasuit or mention any problems they eill toss you off They have a very poor customer service dept and I beleive they are crooks.. Classmates also discriminates with it's polices.. It enforces it's rules for some cusotmers and not with others. Some peole are allowed to say anythung they want to online while others are ounishes and trown off at classmates will.
    Thanks for your vote!

    Reviewed Nov. 30, 2008

    I signed up for a one year special at $9.95 on 11/14/07. On 11/29/08 I noticed a $39.00 charge on my credit card for a one year renewal for a Gold membership. I looked on line at Classmates.com and my account was setup for auto renewal (I do not recall signing up for auto renweal nor do I have an email confirming that) and their policy clearly stated that they do not have to tell you ahead of time that they are going to charge your card. I went back to my original email from them when I signed up and there is nothing in there about auto renewal or it's policy.
    I deleted my credit card information from their website and politely asked that they consider refunding my money. At this opint, I have only received canned responses opinting back to their policy.
    Thanks for your vote!

    Reviewed Nov. 29, 2008

    signed up for classmates.com and aparrantly they hand out your cc# I have been being billed 19.95 a month for shopping essentials.com which I would never sign up for.This goes back to the time I signed up for classmates back in april or may 2008.
    Thanks for your vote!

    Reviewed Nov. 29, 2008

    I signed up for a 3 month membershipwith Classmates.com for 3 months and now they are charging my account $15.00 a month. They also provided a link that to disenroll that does not work and I can not find a phone number for them.
    Thanks for your vote!

    Reviewed Nov. 28, 2008

    I singed up for one year and that was all They billed me I beleive it was 15.00 dollars once and I called they said it would cancell when membership ran out for first year and now I have been billed again. I would like a full re fund I will wait to hear from you before going further with this matter. Thanks Dean
    Thanks for your vote!

    Reviewed Nov. 28, 2008

    Calssmates keeps tkaing my money and then dropping me with with no explination, email, ophone callel, etc.
    I have callled them and they wont reurn my class. They owe me 6 months of servicde and wont let me on their sirte . Bank of America tried to contact them and they dont reutrn their calls. They just trow people off without any explanation or reason???? Gary Perkins
    Thanks for your vote!

    Reviewed Nov. 27, 2008

    Classmates.com has deceptive business practices that purposefully divert the customers attention away from their automatic renewal policy, causing customers to unintentionally sign up for a costly, useless annual plan. The customer service is exactly the antithesis of its name. They allow for no recourse or restitution of what I equate to stolen money. A class action lawsuit is appropriate for this company.
    Thanks for your vote!

    Reviewed Nov. 27, 2008

    I signed up for a 3 month membership last year. I even tried to cancel the 3 month membership because the site SUCKS! Now, after 12 months they charged my credit card for a 1 year membership. They refuse to cancel it and refund the charge. I have removed my CC info from their site and disputed the charge with the credit card company.
    Thanks for your vote!

    Reviewed Nov. 25, 2008

    There is a charge of $15.00 (10/17/08)which I do not choose or EVER want again. I have had difficulty contacting. Please help me resign and stop any additional charges,
    Thanks for your vote!

    Reviewed Nov. 25, 2008

    I too have been taken advantage of by classmate.com. I just received my CC statement and noticed a $39 charge. I immediately went into the site and removed my cc and billing information, which I thought I did last year. I've contacted them as well and they WILL NOT refund or prorate the money. I have been a gold member for several years using the site here & there, it blows me away that a company can continue charging someone with out notice or warning to give a consumer an opportunity to opt out. I personally think this is just bad business and I will post this complaint to anyone who will read it. Geez, if I've already paid for the next year why not post this crap on the WEBSITE and see how they enjoy it!
    Thanks for your vote!

    Reviewed Nov. 25, 2008

    I just read about the class action suit against Classmates, checked my credit card statements and found that I was still being charged with an account that I cancelled.
    Thanks for your vote!

    Reviewed Nov. 24, 2008

    I signed up for a 2-year Gold membership with Classmates.com in 2006. I do not recall seeing a notification that my credit card would be automatically charged with a non-refundable membership fee at the end of the 2-year term. I saw the $59 charge on my card, called Classmates and let them know I wanted my membership immediately cancelled and the $59 fee refunded. They told me that their memberships are non-refundable and that there was a banner on the webpage telling people that their credit card would be automatically charged. I told her I did not recall seeing this and asked her again politely to remove the charge. Crystal said she could not remove the charge but would be willing to give me the $29.50 special instead. She said she would credit my account for the remainder of the balance.
    Thanks for your vote!

    Reviewed Nov. 24, 2008

    I did not renew my membership and was charged $15.00 on my debit card. This is robbery. I tried to get in touch with this site and could not even get my password that I had set up and forgot because the site kept giving me the run around. Something needs to be done about this. This is fraud.
    Thanks for your vote!

    Reviewed Nov. 24, 2008

    I let my partner Jimmy Dauria, use my credit card to try the trail period on Classmates.com. they are now taking monies from the checking account without authorization. I have emailed them, with no response. I am very upset that someone can take monies without authorization.
    Thanks for your vote!

    Reviewed Nov. 24, 2008

    Classmates is putting debit charges on a closed account that I had with Wachovia. I never authorized them to charge my account or gave them permission. I want to know how they got my bank information. I closed out a previous account because of possible fraud activity with Wachovia and until I could switch all my accounts over to another bank I had notes put on my new account for ONLY a few small accounts to be debited until I could switch them to the new account. When they were all switched I closed out that account. That was when the problem occured. Wachovia employees in other departments can not see the notes that other departments can put on the account. If they did they would see the only accounts that were authorized and Classmates was not one of them. I asked Wachovia to give me the phone number of Classmates and they do not have any. They told me I have to contact the company. They have no phone number I tried their web site and and received a message that they do not have enough information about me to verigy my idenity. Contact Member Care for assistance or try registering again. How can I contact Member Care when they can not find me because I never authorized them to debit my account.
    Thanks for your vote!

    Reviewed Nov. 21, 2008

    There is a $15.00 charge for Classmates.com that I did not authorize. I haven't even been to that web site. There is no contact number on their web site. There is a section on their terms and conditions for termination but no contact info.
    Thanks for your vote!

    Reviewed Nov. 21, 2008

    I experienced the same scenario as many others who have posted comments to your website. Classmates.com has deceptive billing practices. I signed up for a membership a year ago with the full understanding that it was a one-year membership, and then all of a sudden one year later they charged my credit card again without even notifying me. They will not refund my money even though I have contacted them immediately upon noticing the charge to my credit card. I've made several attempts to request that they reconsider my intention NOT to have the membership renewed, and kindly reverse the charge.
    I feel that this type of charge is unfair to consumers. Classmates.com claims that I agreed to this in the terms of service, however I do not recall doing so (although it may have been in the small print somewhere) I did not notice and one year later certainly do not recall reading such, as I certainly would never have agreed to an automated renewal.
    Thanks for your vote!

    Reviewed Nov. 21, 2008

    In my account there was a debit from classmates.com for 15.00
    I do not wish to renew a membership and I would appreciate it if you would remove this charge. I live on disability and I do not need to be charge an ovr draft fee ,as all my monies are accounted for . Thank You,
    Thanks for your vote!

    Reviewed Nov. 21, 2008

    Cancelled membership and they keep charging my credit card. Have their emails and print outs of what I was supposed to do to cancel - I did
    Thanks for your vote!

    Reviewed Nov. 20, 2008

    Have written and email Classmates.com and they will automately take the money from your credit card. Have notify my bank which did nothing. Have expess that I would inform the attorney general. If there is a class action lawsuit pending, I wish to be in on this.
    Thanks for your vote!

    Reviewed Nov. 20, 2008

    I signed up 1 year ago and paid 15.00 for a membership fee. Today I was checking my bank statement and noticed an unauthorized transaction for 15.00 from classmates.com. I called them and they stated it is automatic renewal. I asked for a refund and they said it was not possible. I asked the girl what would happen if the credit card they had on file was no longer valid. She stated their computer system had a way of getting another credit card that was in my name and charging that. I feel I have been ripped off and am very angry. Yes, it is a minimal amount of money,but no one or company has the right to withdraw funds without permission. Please look into this company and their business practice. I am going to cancel the credit card they have on file for me.
    Thanks for your vote!

    Reviewed Nov. 20, 2008

    After being solicited by email using my free acct info, I accepted their $9.95 offer in 2007. They kept my account on file and autorenewed my membership at $39. I contacted them and they said it was my confusion. I showed them that the renewal fee had no amount. They said the fee offered was limited time offer, yet they did not notify of the change in cost before charging me, it looks like I am not alone, though classmates lead me to believe that it was my misunderstanding.
    From: Classmates (Gia) <membercare@mc.classmates.com The above From: address may be forged. To: <stephmjohnson@att.net> Subject: Re: Membership pricing <<#903231-1327694#>> Date: Wednesday, November 19, 2008 11:30:58 PM [View Source] Hello Stephanie, Thank you for your reply. I apologize if this matter has caused you any frustration. In researching your request, I found that you have purchased a Gold Membership at discounted price of $9.95. Please note that, Classmates occasionally offers our members limited-time discounts, presented via email and on the website. Pleae note that your account was automatically renewed at our regular price of $39 for 12 month Gold Membership.
    Thanks for your vote!

    Reviewed Nov. 20, 2008

    I found a $39 unauthorized charge from the 17th that came from classmates.com & an additional $39 charge that is pending. They gave me a free upgrade to Gold service and now I am finding unauthorized charges - my C.C. company has given me their ph# and I will call them tomorrow and cancel all services.
    Thanks for your vote!

    Reviewed Nov. 20, 2008

    Classmates.com has deceptive billing practices. I signed up for a membership a year ago and didn't use the service much, I pretty much forgot about it, and then all of a sudden they charged my credit card without even notifying me. They will not refund my money even though I made it clear right after I noticed the charge to my credit card that I want to cancel my membership. I feel that this type of charge is unfair to consumers. They claim that I agreed to this in the terms of service, however, I believe they are capitalizing on people usually skimming over the terms of service, or forgetting about the terms after a long duration of time and then socking them with another fee (then just saying too bad for you, you agreed to this). This is a deceptive billing practice. Classmates.com is conducting their business improperly!
    Thanks for your vote!

    Reviewed Nov. 19, 2008

    The exact same thing happened to me -- I kept getting emails saying all these people were looking for me, trying to contact me, and eventually my curiosity got the better of me. When I paid my money (I paid $59!!!!!) I discovered the same thing: all these names of people I don't know. Nobody I knew from school, nobody I knew, period. I feel ripped off, too. I'm on disability (part of my problem is mental judgement, go figure) and really can't afford to lose $59. I would really like my money back.
    Thanks for your vote!

    Reviewed Nov. 19, 2008

    Paid for Gold, cannot login, cannot get a password, cannot get any help through their help center.
    Thanks for your vote!

    Reviewed Nov. 18, 2008

    things where charged on my credit card that i did not approve
    Thanks for your vote!

    Reviewed Nov. 18, 2008

    Told me I had former class mates trying to reach me. After I paid for subscription, there were no messages.
    Thanks for your vote!

    Reviewed Nov. 17, 2008

    Charged me renewal for gold service without authorization or any notification; option was set by me to manual when I subscribed one year ago. People trying to reach me were not genuine. Upon contact with the company the agents (2 different people) refused to reverse the charges, so did so with my credit card company. I understand there is a class action suit pending on this, and the company definitely needs to change their deliberately fraudulent and misleading business practices. Consumers, never, ever give this company access to your credit card or bank account info; if you really want this service, use a one time use card to prevent these issues. For most people though, the service is not valuable because the people who want to reach you are not genuine. One person who went to high school with me was trying to reach me, and we never even spoke once during 4 years!
    Thanks for your vote!

    Reviewed Nov. 17, 2008

    I signed up for their service and unknowningly they stored my credit card information and billed me for another year of service. When I called them to question this they and ask for a refund they said they could not credit my credit card for this charge. I never authorize an online company to store my credit card information and do not remember authorizing Classmates Online, Inc. do do this. I feel they are cheating the consumer by not returning this renewal fee (in my case it was for $39.00). Companies should be required to BOLDLY put up a statement when you sign up electronically for their services that your credit card information will be stored for automatic renewal purposes.
    Thanks for your vote!

    Reviewed Nov. 17, 2008

    Classmates.com claims I signed up for HomesavingsMall ((800) 544-1528). I did not do this. I was charged a monthly fee of $19.95. Once I saw this on my credit card statement, I immediately called to cancel. However, during this time, I was charged another month of $19.95 and they claim they can only credit one month. I spoke with a supervior and asked for documentation and he refused to supply any information.
    Thanks for your vote!

    Reviewed Nov. 17, 2008

    I signed up for a Gold Classmates membership over the summer because of an upcoming high school reunion. The organizers were posting updates on Classmates and I was getting emails saying people were leaving me messages, so I figured Id join for 3 months and not renew after the reunion. I was not informed that the membership would be automatically renewed and found out AFTER my card had been charged $15 for another three month membership. I contacted Classmates via their online system and was informed that they would not refund my money. I think they have a default setting when you sign up that your account will automatically renew, but they never inform you of this and I dont even remember seeing the option when I originally signed up.
    Thanks for your vote!

    Reviewed Nov. 17, 2008

    They used my credit card without my permission. I did not want to renew with them. All they do is play like people are trying to get in touch with you, when they are not. I called and demanded that they cancel my membership and take it off my card.
    Thanks for your vote!

    Reviewed Nov. 16, 2008

    This company has scammed me more than 3 different times!!!
    Thanks for your vote!

    Reviewed Nov. 16, 2008

    I have had a basic (free) membership to classmates.com for a few years. Recently I started getting these e-mail messages that someone was trying to contact me from classmates.com. In fact I got an email telling me 4 people were looking for me. The problem was I had to pay to become a gold member in order to find out who these people were. So, reluctantly I did. I was shocked to find I did not know ANY of the 4 people who had viewed my profile nor did they leave any message on my profile that they were trying to contact me. What a rip off. I sent classmates.com an email requesting a refund of my money but I have heard nothing. I am very upset. I wish I had checked this site before giving them my credit card. The information they gave me was a lie. I graduated from high school 40 years ago and I thought some long lost friends were seeking a reunion. Classmates.com is using deceitful ways to get money. Shame on them.
    Thanks for your vote!

    Reviewed Nov. 16, 2008

    I joined the gold membership and do not want to renew with them They do not let me log on with my password or send me a new one. They keep sending letters about how I must be doing it wrong. I am not. I saved all sent and received emails. I am calling our attorney general tomorrow. I am telling everyone I know about this.
    Thanks for your vote!

    Reviewed Nov. 15, 2008

    I have been using their services for awhile when they were free with limited access to info on people. The bait....then I took the hook and did the trial. Decided to continue. Then they changed their innerface, I cannot login, they don't recognize any of the info I provided, say it is invalid. I seem to be in the system enough for them to take my money. For awhile I had people contacting me. As soon as the innerface changed along with my access, the contact from other people stopped, yet the debits continue. That card is connected to alot of different accounts I make payments on so it is an inconvenience to cancel it. Anyone have a number I can call?
    Thanks for your vote!

    Reviewed Nov. 15, 2008

    I do not wish to continue with classmates .com- I see they charged me another $15.00- Return if possible or be sure to discontinue my membership
    Thanks for your vote!

    Reviewed Nov. 15, 2008

    I signed up with classmates.com Oct 1, 2008 and I tried to contact several people with really no success. I had 3 emails in 45 days but no one I really wanted to talk to. So I pretty much just quit using the classmates.com. So on the 14th of November I got a charge of $149.99 on my debit card from a company called Greatfun.com. I looked at the time of the charge and I was asleep at the time so I called them up and asked them about the charge and they said that it came from classmates.com. I was like shocked and wondered how in the world could this happen.
    Thanks for your vote!

    Reviewed Nov. 14, 2008

    Just wanted to say recently I had a 6 dollar charge against my bank account and when I called them they said they would reverse it. That was several weeks ago and nothing has been done.
    Thanks for your vote!

    Reviewed Nov. 14, 2008

    I joined classmates.com last year for $9.95 a year. On Nov 12, 2008 I checked my bank statement on line and found a $39.00 charge from Classmates.com. I sent 3 e-mails about the charge and the only thing I keep getting back is you need to readd your credit card in the account information. I did so and still have not answers and still am out of $39.00. I am planning on cancelling the subscription as soon as I can figure out how to get my $39.00 back. I did not mind paying $9.95 a year but they did not notify me that they were taking the $39.00 out of my card. I would not have know if I did not look at my bank statement.
    Thanks for your vote!

    Reviewed Nov. 14, 2008

    Somewhere around August,2008, I signed up for a 3 month $15.00 membership and was NOT informed that I would be charged $15.00 every 3 months. Today, November 13th, 2008, I was charged again WITHOUT my permission. I finally found anumber to call and tried to get them to re-imburse my money and they told me that It was in writing that this would be renewed AND IT WAS NOT!!!
    Thanks for your vote!

    Reviewed Nov. 13, 2008

    I am still being deluged with fake emails
    telling me that someone i know wants to contact me, when in reality that has never happened. I was told to write an email to various people and they would send them. Hitting the 'Send' link caused a popup to appear saying they were holding the 'free email' until i paid for a Gold membership. The administrators are deceitful and seem to use trickery to get money, under false pretenses. I'm relieved that i never did give them any credit card number, unlike so many other people who i see have been ripped off. This site is not alone in using such tricks: 'AdultFriendFinders.com' and many many other 'dating' sites do essentially the same: false notices that promise a contact with some 'unknown' party who 'knows' me and wants to meet. Something needs to be done!
    Thanks for your vote!

    Reviewed Nov. 13, 2008

    In 2006, I signed up for a Classmates.com membership. I was under the impression that I would be advised when membership was due to expire prior to expiration. This did not occur and my checking account went into overdraft. I called to have the charge removed and Classmates said it was irreversable.
    Thanks for your vote!

    Reviewed Nov. 13, 2008

    I forgot my email address that I originally used for Classmates.com and the the two that I have used since the dawn of time - neither work to retrive my password. I want off the site and they give no means to contact them to remove my name and its getting posted all over Google. Get me off this site please!
    Thanks for your vote!

    Reviewed Nov. 12, 2008

    Some help for people who can't seem to get Classmates.com to stop sending email messages once you've opted to cancel their program: List the Classmates.com address on your spam filter.
    It won't stop them from sending out emails, but it WILL have two effects: 1) assuming your spam filter works, their messages will not get to your Inbox, and will be automatically deleted after X number of days;, and 2) it will give them the hassle of having to deal with being reported as spammer.
    Thanks for your vote!

    Reviewed Nov. 12, 2008

    I had payed for a two year membership in 2006, which they automatically renewed without notification on Oct.31st, 2008 because they claim they notify you of auto-renewal in their terms and conditions. I had notified them that day that I wanted my account canceled and money refunded. Instead I got an email giving me directions on how to turn off auto-renewal. My account was not credited the full amount, instead, upon disputing the charge by telephone with their customer service rep., they would only reduce the charge by 1/2, and credit me $29.50 for the 2 year membership. What a SCAM! Any reputable business would not hide an auto-renewal notice in their fine print of the terms and conditions!
    Thanks for your vote!

    Reviewed Nov. 12, 2008

    I forgot my password to get on site[Classmates.com]and they said they were sending me a link at my email!I pay for this site and i can never successfully get on it!
    Thanks for your vote!

    Reviewed Nov. 10, 2008

    THERE ARE THOUSANDS OF THESE COMPLAINTS!!!
    Signed up for the 3 month/15 buck thing. What a joke, nothing that I couldn't google. Oct 24, they charge my card again. I go into the account to cancel and get the endless continuous loop back to log in. CONVENIENT GLITCH, don't ya think?? Call them and raise an absolute ruckus. Told by NADIA/the company liar, that charge will be reversed and account cancelled. WRONG Get bombed with daily emails from these scammers. So I call again today...same lying NADIA says...'Well there's no record of that call... But I will enter it into the system...' I DOUBT IT! Called the cc company, charge is being disputed and card is now DEAD. Let them try it again. Meantime I am filing complaints with the FBI Internet Fraud Division,(this was done over the internet, therefore qualifies) Bureau of Consumer Affairs and their State Attorney General.
    Thanks for your vote!

    Reviewed Nov. 7, 2008

    I paid them for 3 months of service and it hasn't been 3 months yet and I can no longer log into their site.
    Thanks for your vote!

    Reviewed Nov. 6, 2008

    I had their trial service for $15.00 for three monthhs and at the end of the trial period. They charged my credit card for another $15.00. I called them and they said that they would remove it. I also contacted my bank and they took a report. I am waiting for a response. This just happened today when I received my bank statement. This is Fraud. I will never use them again. The number is 425-917-5000.
    Thanks for your vote!

    Reviewed Nov. 6, 2008

    signed on for a three month trial and now I cannot acces my account or log on to my account. I want to cancel my order and I can't find a number to talk to anybody. I don't want to pay for something I can't use. Also I'm afraid that they are gonna charge my card when the 3 months are up. I can't get seem to be able to get ahold of anybody to cancel.
    Thanks for your vote!

    Reviewed Nov. 4, 2008

    They continue to charge my credit card even though I have not authorized continued use. I have not used there website in over a year. Unable to make contact & my credit card has started harrassing me and threating collection.
    Thanks for your vote!

    Reviewed Nov. 3, 2008

    The site is a total mess. Filled with more inaccuracies than good info. All kinds of fake names. Just can't weed out what is accurate. It's a waste.
    Thanks for your vote!

    Reviewed Nov. 3, 2008

    I promised to post a follow-up to my 10-28-08 post (today is 11-2-08).
    Classmates HAS refunded ALL my money; I checked with my bank and they have the credit from classmates and have put it back in my account. I contacted classmates at Ph # 425-917-5000.
    Thanks for your vote!

    Reviewed Nov. 2, 2008

    I have called them several times to stop sending me junk email and they keep telling me to unsubscribe which I have done ten times and I still am being bombarded with email.They are all trained liars and everyone of them down there know that in fact this will not remove you from their email system. Please make them stop!!!
    Thanks for your vote!

    Reviewed Nov. 1, 2008

    Several times Classmates.com has billed my Visa account for $15.00. Each time I'm required to call Visa, spend a lot of time, get a form mailed to me so I can contest the UNAUTHORIZED charge. I do not do business with Classmates.com and the only way I can stop it is to cancel my card completely and I don't want to do this. They are such pests.
    Thanks for your vote!

    Reviewed Oct. 31, 2008

    For years now I have been a member and I am now unable to log into their site. As has been stated by countless members of classmates I have been unable to contact them in regards to this problem. I can not imagine that a web site/organization who provide this type of service for its members would not have a technical support system in place. Alas I was able to acquire a phone number through the credit card company as classmates was billing my card automatically and I wanted to drop my membership before I was billed again for a service that I can not use. The person I talked to said that the phone number is listed on the net but in very small letters. I do not believe this as I scoured the site and found nothing. I urge all who reads this blog to call this number and complain. THE NUMBER TO CALL IS 425-917-5000. The person I talked to said it was a problem of Microsofts new Vista program but I feel it is a problem with their server as I am able to get into the site but can not acquire any information or change my e-mail address. Upon obtaining the hugh number of complaints posted on the net this company/organization can not continue to operate as is. Please call this number to complain and if you have auto billing, cancel it.
    Thanks for your vote!

    Reviewed Oct. 31, 2008

    I authorized a one time charge of $15.00 for a 3 month trial over the summer. I never received an email, phone call or written correspondence telling me that they would be recharging me for another $15.00 on 10/16/08. I only saw this when I checked my credit card statement! There is NO phone number to call, no form to fill out on classmates.com website. They literally do not give you any way to contact them! I am am disputing this charge with my credit card company. This is fraud!
    Thanks for your vote!

    Reviewed Oct. 31, 2008

    Classmates.com....gets your credit card number and then continues to bill you, long after your initial agreement has past.
    Thanks for your vote!

    Reviewed Oct. 30, 2008

    I have tried in vain to have my name REMOVED from their website and their directory and email list. I DO NOT want to have anything to do with THEM or my former high school EVER. I want my name completely REMOVED from their database.
    Thanks for your vote!

    Reviewed Oct. 30, 2008

    I also was on the automatic renewal program for classmates.com and was charged the automatic fee last month. In my opinion it should default to manual and give you the option to change it to automatic when you sign up. I have tried to change my account as they instructed but am unable to login or get a password reset. They sent me a password reset link a few days after my request but it had expired.. how shocking. My emails are pointless, I get automated responses back. I will NEVER EVER deal with classmates.com or anything affiliated with it again. I am going to try to use the number that somebody posted earlier (tried calling just now but they aren't open). I am going to call my credit card company too and see if they can dispute it as well.
    Thanks for your vote!

    Reviewed Oct. 29, 2008

    i signed up for a 3 month gold membership at $9.95. i was just charged $15.00 for a renewal that i did not authorize. there is no number listed on the web site; i actually got a number from a comment on this site (consumer complaints).
    Thanks for your vote!

    Reviewed Oct. 27, 2008

    Charged my card for $39.00 which was a surprise to me (I had signed up for their promo last year, 2007, for gold account at $9.95).
    I called 425-917-5000 and was told the money WILL be credited back to me. Today is 10-28-2008, I was told it could take as long as 30 days for my financial institution to credit this back to me.
    Thanks for your vote!

    Reviewed Oct. 24, 2008

    I payed for a gold membership. And since then i've been un-able to login in to my account. And have been unable to connect with anyone at classmates. to resolve my problem.
    Thanks for your vote!

    Reviewed Oct. 24, 2008

    They took $15 out of my account with out permission for automatic membership renewal. If you need a number, try these to contact them.
    Ph # 425-917-5000
    Thanks for your vote!

    Reviewed Oct. 24, 2008

    Tried to cancell account and have remaining moneys refunded. Received an automated email that gave instructions on how to cancel automatic renewal but would not refund money. Email stated if I had any further needs to reply to the email that was sent. When I did this it came back to me each time. I found and address to write too so here it is for all of you who may need it. I will be writting for a refund.
    Our address: Classmates Online, Inc. 2001 Lind Ave. SW Suite 500 Renton, WA, USA 98055
    Thanks for your vote!

    Reviewed Oct. 22, 2008

    Classmates.com charged me for services I did not want, so now I want to cancel my membership and I can't seem to find out how to do it.

    Thanks for your vote!

    Reviewed Oct. 22, 2008

    I joined classmates.Com last year as a gold member and since then I have not been able to access my account, more importantly, I am unable to reach a human being for assistance in accessing my account. Classmates.Com took my money fast enough - other than that it's been a nightmare dealing with them. They do not provide any viable customer assistance; there is no customer assistance/Contact us link on the classmates.Com site. I am now going to attempt to cancel my account. It's a waste of time and money.

    Thanks for your vote!

    Reviewed Oct. 20, 2008

    I didn't want them take out 15.00 out of my account. But they will not put it back in my acct.

    Thanks for your vote!

    Reviewed Oct. 20, 2008

    I signed up with Classmates.com yesterday, and I realize today that it is a terrible scam. I paid $39, which it seems will be renewed at the end of a year, whether I want it or not. The complaints about Classmates.com seem to be flooding your website. What are you doing about it? I expected to find out where some of my old classmates live--specifically, not the same general map for everyone. Not one of the people that they name has offered a story, not one has sent a picture. In other words, they have listed names without any information about these people. This scam needs to be exposed before other innocents get trapped. Please respond.

    Thanks for your vote!

    Reviewed Oct. 19, 2008

    I signed up for a 3-month membership and my checking account was debited immediately for $15.00. I have never been able to access the site. When I emailed them, they responded back by saying I had a one-week free membership. Numerous attempts to get a phone number, live person, money refunded, have been unsuccessful. They just keep sending the same computer generated response that doesn't apply to my situation. If you are thinking about signing up for Classmates.com, DON'T! This is a scam and after reading other consumer complaints, it is impossible to cancel your membership once they have your bank information.

    Thanks for your vote!

    Reviewed Oct. 19, 2008

    I signed up for Classmates.com 1 year ago when I moved back to the city. Since then I think I have logged in 2 times. I got charged on 10/6/08 $39 for another year. I emailed Classmates and said I did not want this and to cancel. They pretty much told me too bad. I guess when you sign up they automatically sign you up for auto renewal at the end of your term. You have to go in and change this after the sign up process, if you don't they keep charging you. They give no notice at the end of your term that a new charge is coming. The only reason I know is because I looked at my credit card statement. I wonder how many people don't do this and keep getting charged once a year.

    Their customer service (email only since that is the only way) could care less. I tried to go the correct way and contact them, but they only care about screwing you so I have contacted my credit card company and am looking at whatever I can do to pursue this further. This should be against the law. Even companies such as a gym which charge you each month, still sends a statement/invoice.

    Thanks for your vote!

    Reviewed Oct. 17, 2008

    Classmates charged me via my credit card for another year's subscription without any notification. Now they are not accepting my User Name so I can't access my account, or tell them I want to cancel.

    Thanks for your vote!

    Reviewed Oct. 16, 2008

    I have a paid up membership with the above named entity until 11/16/08.. I'VE ENJOYED my membership with them for almost a year now. BUT now I'm having problems.. I get their e-mail notices regularly that I have had visitors sign my membership register ---however when I try to go to my home page or any part of their information notices, My computer screen goes to a LOG-IN screen - never fails -- then I enter my reg # and Password and click save password, etc., The screen changes and I select my home page - or any other portion in the screen and nothing happens except to send me back again to the LOG-IN SCREEN THAT I JUST COMPLETED AND SELECTED TO BE SAVED... NO MATTER HOW MANY TIMES I FILL IN THAT INFORMATION AND TRY TO SAVE IT AND ENTER IT - IT DOES NOT WORK...

    I HAVE TRIED TO GET THEIR ON LINE HELP CENTER AND CANNOT GET ANYTHING. SO I DECIDED TO TRY THIS AVENUE TO GET IN TOUCH WITH THEM AND GET MY PROBLEM STRAIGHTENED OUT IN ORDER TO OPEN MY MAIL FROM CLASSMATES. COM.... Their page sent to me will not let me get into my mail - if I have anything. Or into what ever they say is happening that concerns me as noted in their mail to me... It sends me back to the LOG-IN page everytime... Same old cycle with no results....very irritating -- and I don't get any results when I try the on line help center way either.. I can't find any way to get in touch with them to get this matter straightened out... Any help from you concerning this matter would greatly be appreciated..thanks.

    Thanks for your vote!

    Reviewed Oct. 14, 2008

    My wife like many others did not ask to be billed automatically when she signed up, but was anyway. Their phone number was hard to find and not on the credit statement as someone suggested. So for others who wish to contact them directly and cancel that feature, it is 425-873-1342

    Thanks for your vote!

    Reviewed Oct. 13, 2008

    Signed up for 3 months service for $15.00 and found out after the 3 months were up took another $15.00 without authorization from me not even an email stating my 3 months are up. I didn't even really use the service just curious and just wanted it for 3 months. If the people I went to high school with didn't like me then why would they like me Now?????

    Thanks for your vote!

    Reviewed Oct. 13, 2008

    Classmates.com is trying to get more money than they have been permitted to do so. I have initially joined the Gold program and paid $15 for 3 months. That was back in July 2008. As of October 12, 2008, they are trying to withdraw another $15. There is no phone # listed for Classmates.com. This is very interesting. But I contacted my bank and they will be disputing this transaction.

    Thanks for your vote!

    Reviewed Oct. 11, 2008

    Classmates took unauthorized money from my account when I only subscribed to 3 months. Anyone have a full phone number to contact them? This has to be against the law what they are doing to so many people. Is there a lawyer out there that can help us?

    Thanks for your vote!

    Reviewed Oct. 11, 2008

    I just joined Classmates.com, hope to rekindle some conversations with old school friends, as I miss the area I grew up in (didn't even know they have a dating section-news to me-). I can't even get in, after paying the 15.00 gold for 3 months. Site keeps telling me to update to gold which I did, and they got their money, immediately as I use debit, never credit cards, to purchase online. Site has no ph # so went to Google and plugged in situation and this site came up. So glad I read it. I honestly thing hackers took over the site and are getting all the money, as I once joined years ago and had no problems at all.

    Thanks to someone below I have the phone # and on Monday will call my bank to make sure my checking acct. is never charged by them again. I have a very good relationship with my bank so know they will work with me, and if I can't get in, and get no email return response from them, I am calling Tampa news station as Action news on your side and asking them to expose this site and hopefully that will help everyone who have been scammed by classmates.com.

    Thanks for your vote!

    Reviewed Oct. 11, 2008

    I signed up for the free trial. I went to cancel on the last day of my free trial and they told me it was too late. I did not want the service in the first place. Now a year later, they charge my card again without my permission. I don't even use their site at all. They are refusing to refund me yet again. What a rip off.

    Thanks for your vote!

    Reviewed Oct. 9, 2008

    They took money from my debit card without authorization. I had only signed with them for three months a year ago and did not request any further service. All I want is for them to return the funds they withdrew for unwanted service.

    Thanks for your vote!

    Reviewed Oct. 9, 2008

    Joined Classmates.com for one year expecting a charge of $15. $95 and two additional $19.95 for a feature I did not order and didn't want. I called the phone number on my account statement and demanded the two $19.95 charges be reimbursed. They agreed. I now want to cancel membership to Classmates.com and Reunion.com. Directions to cancel are not made obvious.

    Thanks for your vote!

    Reviewed Oct. 8, 2008

    I searched for my cousin Howard **, somehow they picked up on it. They thought I was Howard **, in the meantime I found out my cousin was dead. I just got an e-mail from them listing me as Howard ** in their classmate's section for my school. Well, Howard is dead, I'm not him, I'm not him and I want his name taken off their list.

    Thanks for your vote!

    Reviewed Oct. 6, 2008

    I wrote several months ago and requested that my membership be discontinued... I am still receiving bills from Visa. Please STOP billing Visa and discontinue my membership with classmates.com. I would appreciate this. Thank you.

    Thanks for your vote!

    Reviewed Oct. 6, 2008

    This is a scam company - charging my account without permission. I had signed up for a trial period and paid for that, but did not authorize a continuing membership. There is no way to reach anyone ever.

    Thanks for your vote!

    Reviewed Oct. 6, 2008

    I took access to the American Express Blue card when I was trying to get access to who access my profile, etc. on Classmates.com. Unfortunately, the free access turned out to be to Reunion. I sent an email to (I thought) Classmates. If you are not going to let me access those who accessed my profile, I am going to cancel the American Express card. Please send me an email that lets me know if I can access those who access my profile in Classmates. Thanks.

    Thanks for your vote!

    Reviewed Oct. 4, 2008

    I signed up for 3 months service ($15.00) at Classmates.com in June 2008. When I received my September statement from my credit card company, Classmates had charged me with another $15. I contacted Classmates and was told that I had agreed to this. I did not knowingly agree - it must have been in the small print. She would not reverse the charges and told me I had use of Classmates.com until 12/3/08. Lucky me. I told her to change my status so I would not be billed AGAIN. I went online and checked and she had changed the status to manual instead of automatic. I removed my credit card number from their system.

    My credit card company wasn't any help either. The first person I spoke with said it was not a nice practice and he would remove the charge, then he put me through to the Disputes department and he said they couldn't remove the charge. It's not so much the money as the principle of being charged without my knowledge. Classmates.com should be forced to at least send an email saying they have charged your credit card account or are about to do so. They must make thousands of dollars off consumers.

    Thanks for your vote!

    Reviewed Sept. 30, 2008

    i forgot my password they said it would get sent to my email at *****************@yahoo.com

    so please get me a password to classmates.com

    thank you

    Thanks for your vote!

    Reviewed Sept. 29, 2008

    I signed up for the 7 day free trial with plans to cancel prior to being billed. However, when I checked my credit card account, I was billed $39.00 on the fifth day of the 7 day free trial.

    I called my bank to stop the charge from hitting my credit card and they gave me the CUSTOMER SERVICE NUMBER. I called and spoke with Nadia who, of course, told me that their system was being upgraded and she could not cancel my account at that time. She promised to call back this afternoon but, I don't expect to hear from them.

    My bank said that after speaking to them and asking for cancellation, they could remove the charges from my card. We should all bombard their customer service lines and demand answers.

    Thanks for your vote!

    Reviewed Sept. 24, 2008

    I am showing up on a google search as being a member of classmates.com. My school and years attended are listed publicly and I don't know what other information is accessible by members. I have tried to contact them to cancel but the only way to do so is to log in, which I obviously can't do as I never registered. There is no link on their site for any contact whatsoever. There is no topic in the help directory that addresses this issue. They say they send periodic emails to memebers to confirm membership status, obviously this doesn't happen as from what I have been told I have been registered there for some time now, approx 8 years. I am very frustrated with the inability to do anything about this.

    I am publicly embarrassed to be associated with this web site. My age is revealed to the public, and I have no idea what other information is posted about me on the site as I can't log into it without becoming a member.

    Thanks for your vote!

    Reviewed Sept. 23, 2008

    Classmates.com made an unauthroized charge to my credit card

    Thanks for your vote!

    Reviewed Sept. 22, 2008

    charged me for magazines i did not order

    now i have to call them to back my money to my account

    Thanks for your vote!

    Reviewed Sept. 22, 2008

    Went round and round the website trying to log on, get password, cancel membership, etc. Then I found this forum and wanted to share the following: 1) Call your bank and have them place a stop payment on this merchant. This can cost $30 and only lasts 6 months, but my bank waived the fee; 2) Call the number on your credit card receipt which, I believe by law must be printed with notice of the charge.

    Classmates number....You have to go through a copule menues, but I found a nice gal who was shocked and sorry about my difficulty, However, she cancelled the membership and credited my account for the unauthorized auto-renew.

    Thanks for your vote!

    Reviewed Sept. 20, 2008

    I paid there fee to upgrade and it hasn't happened - they provide no telephone numbers for us to get in touch with them. They took my money and gave me no service for it -

    If they do this to me they are doing it to many - it's called stealing.

    Thanks for your vote!

    Reviewed Sept. 19, 2008

    Can't get them to cancel my service! I can't log into service. They must have canceled my service but still are charging me!

    I have been charged renewel fees the last few yrs AFTER I contacted them to cancel my service! I have had 3 overdraft fees plus I have been charged for membership!

    Thanks for your vote!

    Reviewed Sept. 19, 2008

    I have been trying to reach someone via the phone since June '08 so I could enroll into the Gold membership for three months only. I saw online that you could not enroll without automatically being charged again upon expiration. I wanted to do it live via phone so I would not be re-enrolled after expiration. I am planning a class reunion party so I wanted to use this tool very much. Well, after trying for a solid three months to reach someone live, I FINALLY GIVE UP. God forbid anyone who gives this site their credit card number...I have a feeling something shady is going on at Classmates.com now.

    I have been a member since 2000 and I do not recall ever having trouble in the past, I was never automatically renewed when I joined before. Bottom line, why would a legit company make it so difficult to reach someone live? I hope someone trys to investigate this further, because it would be a great tool to get reunions together, but it's not worth getting your credit card intercepted knowing that you can not reach anybody live ever. Who runs this company?

    Thanks for your vote!

    Reviewed Sept. 16, 2008

    I signed up for 3 months only and they have charged by credit account for another 3 months. I tried to contact them and was put on hold for over 15 min. I will try to contact my credit card to have the unauthorize charge removed.

    Unauthorized charge to my credit card

    Thanks for your vote!

    Reviewed Sept. 12, 2008


    They tool money out of my account that I did not authorize them to do. I was trying a FREE trial on classmates and they charged me for the full service. I never authorized them to take money out of my account. I have tried to contact them about this, but they refuse to respond.

    They overdrew my account costing me $35.00 in overdraft fees plus the $39.00 that they took out for what was suppose to be a FREE trial.

    Thanks for your vote!

    Reviewed Sept. 8, 2008


    I have an unauthorized CC charge for $39 from classmates online. As a result, I will go on to google and click on their sponsored ad 25 times a day for the next 30 days...this will cost them way more than the $39 they are trying to bilk me out of.

    Thanks for your vote!
    Loading more reviews...

    Classmates.com Company Information

    Company Name:
    Classmates.com
    Formerly Named:
    Memory Lane
    Website:
    www.classmates.com