Classmates.com Reviews

Summer of 2008, I enrolled in a 3-month trial membership only. They continue (and just did in August 2009) to charge my card every three months for $15 and they cannot be contacted in any way to stop this. I have had to go to my bank finally to change all my accounts to stop these people. I have told everyone I know connected with them to do the same. I am a senior citizen on SSI and $15 every three months or $60 a year may not be anything to some but to me, especially with the cost of medications, it's a lot.

While reviewing my bank statement, I noticed a charge for $15.00 from Classmates.com. I did sign up for what I thought was a one-time fee for 3 months. I went to Classmates.com to complain. They tried to tell me I had agreed to an automatic renewal fee but told me how to cancel. Well, I forgot my password and have requested it no less than 3 times. Each time they said it would be sent to me in 15 minutes. Here it is 2 weeks later and I have no password to get into my account to cancel. What a worthless website. They should be banned from doing business.

They charged my bank check card $39.00 and made my account overdrawn. I asked them to refund my money, and they have not done so as of yet. They overdrew my bank account, and I want them to pay me for the overdraft fee and the $39.00 overdraft fee is $35.00.

In May, they sold me a 3-month gold membership and I paid for it on my credit card. Today, there was another $15 charge on my card for another 3-month membership. I called them and they said I did not check the little box at the top of the form when I registered. The charge on my account today was still pending as it just was charged. They refuse to reimburse me and they cancelled my account. I told them to cancel, then I told them if they weren't going to reimburse me not to cancel. I posted my experience on my bulletin board and now no one can read it because they cancelled me. Dishonorable business practice used by someone who has trouble getting people to renew of their own free will! Who gives them the right to do this? Why don't they say that they will not renew if you do not check the little box. No, they do it so it profits them. Many times over, I see! Close them down.

They charged $39.00 to my credit card without my permission. They said that I had been automatically renewed. I never signed for anything to renew my account. In fact, I have not had an account with them in a couple of years. Unknown to me, they keep charging me. I am so mad!

For the second year in a row, they have stolen money from my credit card account. There must be millions like me. How do they get away with this? I can't call or write them, nor can anyone else! I repeat, how do they get away with this? This is brazen thievery and they are not stopped. Why? Visa let me dispute this charge but won't put a stop to their access. I did get the direct # to dispute the claim with visa. It is 800-799-0125. If your visa card is charged, call them directly.

I have cancelled Classmates.com repeatedly over the past 2 years and they continue to charge my account! It adds stress to my life, time wasted trying to cancel my membership and it is taking money from my family.

I took advantage of the "Gold Membership" so that I could connect with friends. I did connect with a couple of friends and was happy to be able to do that. However, at the end of the membership, there was no renewal notice and my bank account was automatically charged at full price ($39.00) for a renewed membership. Unfortunately, due to family circumstances, I was unable to work with my bank statements until yesterday and thus, did not note the July 3rd charge until then. I have tried to contact by phone, but only got a recorded message referring me to the website. So, I have tried numerous times to get into my account, but cannot access it at all. Today, I realized in my attempts for contact that it is never going to happen.

I have read several of the complaints that individuals have posted about Classmates.com practicing false advertising with regard to automatic renewal of their "gold" membership, indicating that the automatic renewal is not clearly stated. Perhaps, it is a matter of these individuals not reading what they are signing up for before providing their credit card information so freely. The link that I accessed to sign up for the "gold" membership stated very clearly that the membership would automatically renew after 1 year and that the then current charge would automatically be charged to the credit card account that is provided upon enrollment. I don't find this to be false advertising, or fraud, or deceptive business practice or any of the other terms that have been used to describe Classmates' process. I find this to be the fault of the consumers who do not take the time to read what they are getting into and then wanting to blame someone else for their own actions. This is not even a case of "buyer beware", since nothing is hidden and everything is out in the open - if only the consumer would open their eyes!

I had a pop-up come up on the screen asking if I wanted to contact someone at the school I attended and I put in their name. The next thing you know classmates had opened a new account in that person’s name using my email address. I have been unable to establish contact with them to remove my email address from their lists or they refuse to do it and continue to send demands for money. Can you please help and get my email address removed from their records? I want nothing to do with these scammers.

Classmates.com did an unauthorized charge on my card for $39.00. My credit card sided with Classmates.com (CITI) due to the "TOS" where it states it will charge you repeatedly. This is the only place they state this. I called them and they did not back off at all. I had to call them to turn on my account after 17 days!

I called my Target charge card Customer Service to inquire what the $59.00 charge was on my statement for August 17, 2009. I was going to file a dispute, and I was contacted by that department. The woman I spoke to called them and found out it was Classmates.com. There's no name, only numbers, which turned out to be the phone number that showed up on my statement. She suggested I call them and cancel my account. In trying to do so, I read several complaints. It appears we can't cancel. I had signed up for the $2.46. Also, I was charged the $59.00.

I signed up online for the "gold membership." I gave my credit card information but could never determine if the transaction went through. I could not find a telephone number by which to reach a breathing person. The only phone number I ever did find has been disconnected. I checked with my credit card company within an hour of signing up for Classmates.com. No charges have been received as of that time.

They have charged my credit card $39.00 with absolutely no authorization. They never sent me any indication I would be billed or gave me the option to cancel if I so wished. I, one time, did join to contact old classmates but that was more than a year ago and I assumed it expired.

They are charging my credit card for more than they said was due. I want out. I can't stand these companies who say one thing and does another. This is fraud to the max.

I signed up for the 2 year Gold membership which they advertised as $2.46 per month. They charged $59 on my MasterCard. I filed a complaint through MasterCard. They did process the claim which took about a month. They have now sent me a letter stating that they cannot get my $59 back even though my Gold card service is cancelled. They say the $59 is nonrefundable. Since this is false advertising to say something is $2.46 a month, and then take $59 from my account, I feel I am entitled to my $59 back due to false advertising. I also just filed a complaint with the BBB a few minutes ago.

I joined Classmates.com, paid the Gold fees by credit card. I cannot contact or get in touch with friends. The fact that I cannot even read my own mail or contact friends from New Providence, 2 yr and Cubberly 2yrs I attended. I cannot contact my friends and being that I paid for Gold membership to do that, now what? It was just a waste of time and disappointing for me. I do not know much about computers to begin with so I'm trying to figure out what the heck was going on Classmates,com? Please have them fix this and I would like my money back I paid on the credit card, the Gold membership that does not work at all to get in touch with friends. I went to two high schools and I'm blocked to do anything and barely know computers. I just gave up connecting. I would like all mail to be removed since I cannot connect. Let me know.

I signed up for the Gold membership several years ago under automatic renewal. I only visit the site on occasion and wish to cancel. Under the "terms of agreement," I cannot cancel once the yearly fees have been charged. All of this I understand and accept. I have edited my information to cancel the automatic renewal and deleted my credit card information. But I cannot address the issue of being unable to navigate the website (use it) due to formatting issues of unknown reason. I cannot reach Classmates by phone; they do not accept calls (only a pre-recorded message). I cannot email them due to the formatting issues. There's no way to send. They are virtually unreachable by me but can reach me enough to grab my money!

I visited the site but never joined to be a member. I just realized that Classmates.com has been charging my credit card company for $39.95 yearly with no permission from me. They told me they couldn't cancel this year and I could not get any money back.

I want to be added to the list of unhappy members of Classmates.com. My bank account was debited with a $39.00 charge that I did not approve. I called to request this be credited back to my account to be informed they could not refund my $39.00. I went to the bank because the charge was pending, and was told until it cleared they could do nothing. This Classmates.com should be swept from the internet.

I don't know where to begin! I have 2 Yahoo accounts. One is a regular account, one is a "dump" account for places where I am sure I will get junk email. I am the only one who knows about the "dump" account. I rarely go there, but last night, decided I would clean it out. There were about 1600 messages. I sorted by Sender. I eventually got to Classmates.com. I saw about 79 messages, all referring to someone named Blake (not my name and I'm female). Now mind you, my classmates registration is not this dump account. I clicked on one of the links as I am nosy. It actually brought me to the profile page of Blake without a ** password!

I really looked forward to being a Gold member at Classmate as a customer last year until I found out there were a charge of $19.95 other than the one-time fee of $39 for a year. The $19.95 per month was for something I didn't realize they had added on for becoming a member. However, I did call the toll free number on my credit card bill and canceled whatever it was I had been paying for about 4 or 5 months. But the services from Classmates were unbelievable. The other customers were right about the communication system with Classmates. They make it sound great but in reality after you join up as a Gold member to receive all the services, they fail to tell you that you whomever you contact will not be able to communicate back to you if they are not a Gold member. You both have to be Gold members. The damage resulted in this, is that I finally realized that Classmates is just a scam. Not a good company.

It was easier to find this site with so many complaints regarding Classmates.com than it was to find a phone number to contact them. My bank had to help me do the research in order to get an actual number since the one Classmates.com advertises "206-301-5099" happens to be a fax machine. Their number is 425-917-5005 for anyone who'd like to contact them. I had an unauthorized charge by them and they had passed on my information to PrivacyMatters123.com, who also charged me without me knowing. PrivacyMatters123.com said it might have been due to a pop up how they got my info. Thanks Classmates! The site is terrible, convoluted with stuff you don't care about and their customer service is horrible. What can we do to shut these people down?!

I was online at their website and read that their charge was $9.95 for one year. I put in my credit card information, then read that there would be a monthly charge, a clear bait and switch. So I clicked the "No Thanks" icon. I just got a "Congratulations! You're a Gold Member!" email, and I am pissed. There is no way to contact these ** by any way other than email. I emailed them stating that I never signed up for anything and not to charge me. They replied that to prevent any future charges, I must log in to cancel; the clear implication being that the $9.95 was already charged. I'm in a catch 22, because logging on means that I've used the service. Please advise.

I want you to reimburse my credit card of $39. I cannot believe how crooked your company is! You should be ashamed of yourselves. You lied to me and I want nothing more to do with you.

I want to cancel my membership and have tried several times with no success. They have my account # and continue to charge my account. I am on a very limited income and need this money for other things.

I was sent phony emails saying I was sent messages at their site. There was something but I couldn't read because I wasn't a member. I used a business credit card. When my account started, the messages were not there anymore. Today, 8-19-2009, I had a call from the credit company that had a charge from Connecticut for $19. I closed the card before anything else happened. I haven't used this card for 2+ years. This was my business card. I think this website should be investigated and shut down.

I was billed for an additional year of service without authorization. When contacted, the company indicates that this set-up is automatic under their terms of service - this is not clearly indicated or explained. When asked for a refund, they indicated that this would not be provided, even though I have not used their service for over nine months.

I agreed to a seven-day free trial with a $15 cash back on the subscription if I chose to continue beyond the one-week trial, so they needed my c/card info. After a week, I went back online to opt out of the commitment. There were no exits, no way to get in touch with anyone. Finally, I found a Member Care Team email address and wrote that I had chosen not to continue the subscription. I got a reply, and I quote, "Success! Your message has been sent to the Member Care Team. We'll be in touch with you shortly. Thanks for writing!"

I signed up for Classmates on April 12, 2009 for a four-month gold membership. On August 12, 2009, I sent numerous emails to cancel the account (I kept copies), but no one responded to the e-mails. Finally, after a day of searching for a direct phone line, I called on Friday, August 14, 2009 and was informed they had received my message to cancel. However, since it was on the 12th and not before, which the contract states, they were unable to cancel my account. Right. I know the laws. I canceled on the 4th month to the day and they still are deducting from my account and refused to refund deductions taken. They are not a very ethical company to be doing business with. Don’t sign up for Classmates! This has resulted to another deduction of $17.00 and countless hours trying to locate company. I know. It is minimal amount, but how many others?

Classmates.com continues to bill me despite the many phone calls I have made. Please help as I have not enrolled in any of their online products or services.

I ordered 3 months of Classmates.com, and after 7 days of free service they were supposed to charge $15.00 if she wanted it for the 3 months. On August 13, they took $39.00 out of her account without asking her if she wanted to keep it. I cannot find a telephone number or even an address for them. Linda tried using it during the free period and it would not work right. I have spent 3 hours on the internet trying to find them and all I see is a lot of other people got sucked in, too.

Last year, I paid $39 for gold membership for 1 year. I did not wish to renew for the following year. I logged into classmates.com. On the first page, it said "Click here to activate gold membership," so I assumed I was no longer a gold member. However, I discovered a $39 charge on my credit card at the beginning of this month. I called the phone number listed for Classmates.com on my credit card, but it was just a recording; there is no access to live help. I called my credit card and told them it was an unauthorized charge.

I had an account under my previous email. I thought that I had switched to gold membership. I have been trying to get my account in for switch to a new email with no luck. Nobody returned a reply on this to my email. I just want this done. Thank you.

After paying for a gold membership with Classmates.com, it took me a week to receive my log-on information. Their automated "forget password" never worked. I sent many emails to their member support stating I never received the log-on information as stated when I joined. They have the worse customer support I have ever come across. I did, however, resolve my issue with them. After much searching, I found their customer support’s telephone number (206-301-5700) and they corrected my problem. I told them they should post their support number on the website. I think that went in one ear and out the other. Make sure you opt out of the automated renewal process that they apply automatically. I'll be checking back to make sure they don't re-apply it.

On August 6, after several emails from Classmates.com that numerous individuals had visited my profile on, I decided to pay the $15.00 trial fee. After giving all the information required and submitting the payment, I got a "system error" notice. I then got a new advertisement special for a reduction in the yearly membership for $19.00. I thought perhaps the "system error" notice was because of the special being offered, so I attempted payment again. Again, I got a "system error" notice. I received a call from my banking institution’s fraud division asking if I had made two purchases from Classmates.com on August 6th. This was a verification call that there had not been a "system error", but rather they had put through the payments made on my debit card.

I signed up for 3 month service and they automatically renewed and would not give me my money back. What a rip off.

It’s the same as with so many others. This company continues to "fix" requests for cancelling memberships and continues to bill for services after you request cancellation. Clearly, they are continuing to abuse and take advantage of hundreds, if not thousands, of people. After lengthy fights with them on the phone, when you can reach them, they might eventually cancel membership but not repay for the time you were unaware of continued billing.

I recently signed on as a free member on Classmates.com. They do not allow to view very much, and want you to become a "gold member" in order to see your classmates. So, on 8-8-09, I authorized Classmates.com to take $15 out of my bank account with a debit every 3 months. On the webpage of the credit/debit card transaction, there was also a block marked "yes," but I read that was a Privacy Act 123, different site totally. I unmarked the box. I was looking for a "submit" button, but found an electronic signature box. I assumed it was because my debit card was being used as a credit card for the transaction, so I entered in my email address.

I thought I was signing up for a monthly service. After trying the service, I decided it wasn't worth it. So, I canceled first going through online directions requiring a switch to manual before discontinuing. Now, looking at my debit card statement, I see that I was charged for a whole year. I looked up "Classmates.com fraud" on Google, and I discovered how I was one of thousands who had not been refunded the amount owed after erroneous billing. I just finished dealing with a telephone fraud from IDL on my AT&T bill (over $7) for a number request that was cancelled within seconds. These scams and frauds are bad for the country. Where are the prosecutors?

I’m following up my August 6 posting of how Classmates would not give a refund to the automatic $39 annual renewal. I saw Bob of Dallas' August 6 posting and followed his suggestion. I called Classmates at 206-301-5700. They saw I had called before. I said I had been reading a lot about their class-action lawsuit. Would they please give me a "credit" for the unused portion of my subscription? And they said they would! That's a credit of $38.26 out of $39 since the auto-renew was 8-1 and I called again on 8-7. Thanks to Bob of Dallas for the wonderful suggestion. It’s very much appreciated. I am currently unemployed with no income. That they agreed to the $38.26 credit means I can more easily pay for a lot more healthy food from the Grocery Outlet.

I signed up for a 3-month membership for $15 at classmates.com, and chose "manual" renewal because I was aware of their shady practices but I needed to get in touch with someone. Well, today I get my credit card statement and, lo and behold, there's a charge for another $15! So I log in to my classmates profile, check my settings and guess what?! It says "automatic"! Oh, really?! So I got the number listed next to the charge on my statement and not surprisingly, it's only a recording directing you back to their website. Hmm, now I do a search and find this website where someone posts the real phone number!

I went online to sign up with Classmates.com. I thought I might like to pay for the Gold Membership. When I realized I wanted to cancel, I found out I needed a password. I was never sent a password. I was told by their Member Care Team that I need a password. I got a message from the Member Care Team but not a password. I want to cancel my paid membership. I do not want to be charged for any membership.

In 2008, I paid for a year Gold membership to Classmates.com. On 8-1-09, they automatically charged a renewal fee to my charge card for $39 for an additional year. I checked my card charges online on 8-6-09 and immediately called Classmates.com to cancel that charge. They said they give no refunds, but they would make sure the account would not be automatically renewed in August 2010.

I'm trying to cancel my membership, and they would not respond. No consequences yet, but I can't stop them from automatic repayment.

If you are having problems getting a credit from Classmates.com, call them at 206-301-5700. I found this number at the domain registration site when they registered their name. It took me a full day to find a number to call to cancel my 'auto renew' membership which I did not agree to when I signed up. They issued a credit to my credit card and sent me an email verifying it after I mentioned the class action lawsuit I found on the web. Buyers beware!

My screen name ** was set up on my girlfriend's computer. We are no longer together. When I moved, I signed online and signed up for Classmates.com. When Patricia saw me online, she changed my password so I couldn't use my account. I am being billed for Classmates.com, and I have no access to that account. I would like to cancel this. I tried to call several times, and I couldn't speak to anyone else. What I got was a recording. My new screen name is **. After this is cancelled, I will sign up on my new name. Thanks again. I hope to hear from you, so I don't have to go to the bank and stop charges to my credit card. Thank you again.

Although I have read complaint after complaint regarding Classmates.com, I, on the other hand, have had nothing but good luck in dealing with this website. They have handled my situation with the utmost professionalism. I took a one year membership with them for $9.95, which was offered along with other discounts on their site. I chose this one as it was the one that worked best for me. The site was a bit confusing at first, but once I understood what to do, it was very self-explanatory. There is a place within the site for you to change your preference from auto renewal to manual renewal within the "Terms of Service". Most of the information is self-explanatory and right there for you to read.

Classmates.com billed my credit card for 1 year Gold membership. I contacted them today to downgrade to a "free" account and have the charge refunded. According to Alexis, the automatic renewal policy is documented on the membership form and the terms of service. I upgraded to Gold membership over a year ago, so there is no way for me to confirm what she said. She also said there are no refunds for Gold membership. The company sends numerous emails about alleged activity on my profile, but they can't be bothered to send a message reminding me that they're going to renew my membership. I think this is sneaky, on purpose.

A year ago I subscribed to Classmates.com, charging the fee to a credit card. My card has now been charged $39 for a one year renewal even though I didn't sign up for automatic renewal and wasn't informed this was about to happen. I easily reached someone at Classmates, using a phone number on my credit card bill and was told I couldn't get a refund (even a partial one). I called my credit card company about this and was told they would withhold payment and that if I get charged again, I should let the card company know.

Classmates.com has charged me $39.95 on my credit card and I did not authorize this payment. I called my credit card company and there is no phone number to contact anyone. There is no way to contact them on their website either. They keep sending me annoying emails. I think they should be stopped from doing this, and if my credit card does get charged, I should get my money back. They are just another scammer.

I signed up on July 29, 2009. They got my credit card info and I got into the system. I contacted three people. I signed out. When I went back in, they asked for my password. None of that info was requested on sign up, and they said I was given a registration number. About 40 emails later, they will not respond to my requests for a password. I offered to have them call me. No one has called. They have given me lots of information on how to receive email on password but only received passive answers back on what to do with no action.

Since November of 2008, I have been trying to stop Classmates from billing my card monthly. I've gone through my credit card company they have tried to help but ultimately, it's me that has to get this stopped. I asked the credit card company to cancel my account and start a new one. I was told the old card would still be billed and eventually be sent to collections. Is there anyone that has successfully stopped the membership to this fraudulent company?

As many others have experienced with this company, I signed for a one year subscription with Classmates.com. Imagine my surprise when my credit card arrived today indicating a $39 charge for Classmates.com. It was an automatic charge to my credit card that I did not authorize. If you go somewhere on their website, you can cancel your membership but it says that you will not receive a refund. I have tried to call the phone number on my credit card statement and I waited and waited. I called back again thinking I had been cut off but I waited again and again. They have no customer service access. What kind of a company elicits such shady dealings? I am going to call my credit card company and see if they can help. One way or another right now, I am out $39.

I just saw that Classmates.com put up my picture I sent in for the privacy of my high school grad class, and I never approved it for the public site. They also are taking money out of people's bank accounts without even having them sign up. I am needing to take legal action - please guide me. Also, there is no "contact" page; they remain unaccountable.

About a month ago, I signed up for a 7-day free trial of Classmates.com. It was either the same day or the next day that I went to cancel the free trial. They emailed me to say they would get back to me ASAP. I couldn't get into my account because I forgot my password. I emailed them about that about 10 times and no response. The other day, they deducted $39.00 out of my checking account after I had cancelled before the trial was up. I tried to call the number and all I got was to email them and they would get back to me. I told them I wanted my money back immediately. I am thoroughly disgusted with Classmates.com. They are bogus.

Classmates.com deducted $39.00 from my checking account stating I was a gold member. I have tried in vain to contact the company to request a refund of my money. The email complaint was not answered and there’s recording only at the phone number. The phone number is not available at their site and if not for your website and the comments by others scammed by Classmates.com, I would not have even known how to contact the company. I tried filing a complaint at BBB.org, but their site is having technical difficulties. I will now try to file a complaint with my bank. I just lost my job on 7/30/09 and of the last $70 I had in my account, Classmates.com got $40 of it.

Classmates.com has me on their site on the internet with erroneous information, saying I graduated a high school in 1972 and listing some of my classmates. None of this is true, not the high school nor the classmates. If my name is typed on the internet, this info comes up on me. They should not be allowed to use my name, which they have it as my former and current last name. They should not be able to take my name, lie about me, and post it on the worldwide internet. I have never been a member of this site.

Somehow, I wound up with a duplicate membership. I was trying to change my email address, so I emailed Classmates and Reba replied that my duplicate membership had been canceled. I replied back to Reba that I wanted to keep my gold membership that I had paid for. I just needed it transferred to my new existing email account. She needed the last 4-digits on the credit card I used to pay for the membership. I sent it to her. It has been 48 hours and my account is still blocked. They will not even let me open a new account. I am very disappointed in the way this situation has been handled and I think if I pay for a membership, I should be able to use it.

I got logged out of Classmates.com, and I didn't do it myself. I forgot my password. I am already a Gold member ($59) for 2 years. I am only just into my second year, but now, I can no longer retrieve my password. All I get is they don't recognize my name and email address, and both have not changed at all.

I have been a member for almost three years. All of a sudden, I can't log in with the same email and password that I had been using. It keeps me going back and forth without any help, which is very frustrating. I just want to cancel the whole thing. Also, I seem to be getting some charges on my card which were never authorized. I hope it's not them giving out my card number or they will hear from me.

I am the wife of the above-named and have taken over the financial records of my husband who is ill. I want to cancel the membership of Classmates.com. It is impossible to make contact with this company. My husband does not remember that he signed up for this and does not remember a username/password. On the same credit card bill is a charge for Privacymatters123.com of which he knows nothing; however, I have been able to cancel. Something is "fishy" as far as I am concerned. I hope you can help with an address or telephone number for Classmates that is consumer-friendly. The telephone number on the credit card for Classmates is of no help. The charge on the credit card for Classmates is $39.00. I have no idea for what period of time. The charge for Privacymatters123.com is $19.95 per month and has been cancelled as of today, 7/29/09.

I was counting on their email links to access my account for so long that I don't remember my original password. I used the sign-in form several times using my sign-in correct email address many times. The form states that they will send me my info but that did not happen. I tried to use their live chat but it states that I posted an email return address with errors. That was not the case. The said email address is the same one I'm corresponding with you now. I have been a member since November or early December of 2008 in good standing and without any notice from them otherwise. I have no way to access what I am paying for and I want to make sure that they don't try to rejoin me without my permission.

As many have described, I am a gold member of classmates.com. I cannot access my account. Just as others have described, they tell you the password is wrong, fill in the info and we will email it to you. Then they tell you, "This is not enough information, sign up again." When you do, they cannot accept it because you are already a member. Fill in your info, can't remember or it does not recognize your password, give us your e-mail, we will send it - on and on, ridiculous. I also had the problem with the call center trying to figure out what privacy matters were. No one answered the phone, just a big scam.

While opening an email from Classmates and without any action on my part and with no indication that there was another company involved, Classmates subscribed me up with a company called "Privacy Matters 1-2-3" for $19.95 per month. When I got my credit card bill, I saw the charge, called the phone number and questioned it. They had all my information, name, address, and CC number. I asked to cancel and got an agreement with a promise of an email cancellation acknowledgment, which was never yet received. I also disputed the charge with the CC company. When I called again today, they confirmed that it was canceled and I asked how they got the information and they said Classmates. Check you bill for a similar charge.

I received unauthorized bank charges from this company for services I did not sign up for. They do not have phone service agents and instead you get to "chat" online with an agent. She was not interested in my dispute of charges. They said that the automatic bank charge would be removed in the future for my "account". "Chat" was terminated, period. My bank has the charge in dispute and said that they would dispute future charges from this company. This is stealing, pure and simple. They have my card number and charged what they wanted to charge for services I did not sign up for. There is no way to contact them in person or talk with managers, etc. They will continue to charge the $39 to my account, even if I change card numbers, for services I did not authorize.

I signed up for a one year "gold membership" account. My credit card was charged for an automatic renewal fee at the end of the membership year. I did not authorize this but Classmates.com says that it was part of the TOS I agreed to when I accepted the membership. I contacted Classmates.com by e-mail to request a refund and even offered to settle for a pro-rated refund (would have been 2 or three weeks into the second year membership). But they would not agree to refund any portion of the second year and cancel the gold membership. They only described a procedure to turn off the "automatic renewal" attribute in my account information so that the automatic renewal would not trigger again one year from now.

If you signed up a long time ago and don't remember your user name or password, they will not send it to you or allow you to sign up again. Our class reunion is through them and there is no way to sign up and pay without this company, as that is how they organized it this time. They send you in a complete circle over and over again even if you do say re-sign up. You cannot re-sign up or get information sent to your e-mail if you do not remember your original information from sign up. If you remembered it, you wouldn't need the information. It is very frustrating! I do need to be on the site.

As much as others' experiences/claims on here, Classmates.com stole my money! I activated a 3-month membership, which sucked! Nothing was good at all on the site, and I never contacted any of my old classmates. Never anywhere did it say they would charge automatically to renew. Sure enough, without any warning, my card is billed again; and no one was responding to my emails. And there's no number to call! This is horrible. If you read all of the small print, it protects them from just this scam! Do not sign up for free or anything else with these people! They are scams!

I've been getting emails to my inbox addressed to someone named Roger. My name is Penny, and there's no one here named Roger. I've tried unsuccessfully for sometime now to let them know this, but you can't get anywhere to tell them. I'm sick of receiving these emails. I've not signed up for this site. Could you please help me get this stopped? This site needs to be shut down. They can't be contacted. Thank you.

On July 8, 2009, Classmates.com charged $39 on my debit card, stating that I had "renewed" a membership that I did not agree to. They said that I had checked a button within my account for automatic renewal, and that was not the case. When I went on their site to cancel and try to contact member services, they stated that there was a button that you can click to contact member services; but there was no button. At one point, I found an email address; and once you hit submit, it disappears and appears like the email goes nowhere. There is no confirmation that it went through or that you will be contacted. There is also no contact number anywhere to discuss this issue with an actual person.

I signed up for a 2-year membership. The notice they sent me, yes I still have. It does not state that they will charge me again in 2 years. Well they did, and now I cannot get a hold of them. The number on my charge card hangs up on me. I do not want the service, didn't sign up for it to continue!

Classmates.com has made it virtually impossible to contact them to cancel membership. The number I was given is busy 24/7. The emails get bounced back. It looks as if I am going to have to cancel my credit card.

On July 14, I did enroll for a 7-day free trial with Classmates.com. On July 19th, I called the number they stated to call to cancel. Marie who I spoke to said all was canceled and I would not be charged. Now on July 22, my account has not only been charged $34.95 from Classmates, but $19.95 from some company called Privacy Matters. I contacted Privacy Matters and they stated my money will be credited back. They stated they are linked to Classmates, but have no numbers or info to contact them. I have emailed Classmates.com, but have not had a response as of yet. Due to all these charges, my checking account is a mess. I have several overdraft fees I am responsible for. I want Classmates.com to return my money and cover the overdraft fees.

I have had a free membership in Classmates.com. I received an e-mail on 7/18/09 that I had signed up for a gold membership and welcoming me to a gold membership for $9.95. I did not sign up for this membership. I have not responded to the site other than to write to their member services telling them I did not request a gold membership. I did not want a gold membership and to cancel any gold membership in my name. All I get back is an e-mail that says how to cancel an automatic renewal. The last e-mail I sent told them to cancel my free membership. I refuse to enter any of the information they sent me. I have not given them any credit/debit card numbers and the bank has verified that nothing has been charged to my account. I cannot get a phone number to call Classmates.com either. I don't know how or what they are doing, but they need to be stopped.

I cannot get Classmates to respond to my emails regarding cancelling my membership that I have had for 4 days and refunding my money. I have emailed them 6 times and got no response. There is nothing in my spam blocker either.

Classmates has withdrawn $59 from my credit card without authorization. I did not now or ever ask to be a part of the gold membership deal. What I don't understand is why I was charged $59 and other people were charged only $39? I do not have any desire to use this program. I am on disability and cannot afford for someone to take my much needed money. I only want Classmates to return my money and cancel all connections with them. I called them; all I get is an automated system saying that all reps are busy and to email them.

I used to do Classmates but have not had it for two years, and now they are taking out of my account. I just noticed it and I never signed up for this again.

I want a refund of $39.00. They withdrew it from my account today without authorization! Isn't this illegal?

After many years, at least 6, I was all of a sudden charged $59 on my credit card. I did not authorize this charge, nor did I want membership. I have not been to that site in at least 6 years. I called the number of the merchant from my credit card and got a recording with no way to reach anyone. The help sources on the site got me nowhere as well.

Classmates has withdrawn $39.00 from my credit card without authorization. I did not know or ever ask to be a part of the gold membership deal. I do not have any desire to use this program. I am on disability and cannot afford for someone to take my much needed money. I only want Classmates to return my money and cancel all connections with them.

They decided to suddenly charge me for membership at $39 on July 17, 2009. I did not join their service, nor did I use their service. However, several years ago, I did try the trial membership and cancelled within the allotted time period. They charged me full membership even though I followed their rules. I spoke to their customer care people and got it cancelled again and refunded the money. Over the years, I have continued to receive emails from them even though I spoke to their customer care line long ago to stop the emails. This sudden re-charging and reactivating of a non-existent account seriously disturbs me.

I have spent one full month (June '09-July '09) trying to get back in to the Classmates.com site but with no success. There is no way to contact them. When I find a way, I still cannot log in. They keep canceling my profiles and ability to get in to Classmates even though I am approved. All I did was complain that my name is on a national website and age in compliance to Classmates being the national website and I did not want my ex-husband seeing that. So after three years of my being on Classmates, they canceled me. They keep putting me into different schools and I was just getting in contact with old friends. They took my ability to register away, but keep telling me I am registered when I cannot access my profile.

I subscribed for 3 months at $15.00. It keeps showing up on my credit card bill. I cannot find any way to contact them. I called and got a recorded message with no options to cancel or to talk to anyone. All emails were returned. This has been going on for 18 months. I want to have this stopped. I'm losing money paying for something I do not want and never did me any good.

Amendment to previous complaint: Classmates.com had sent me an email saying they will process a refund on my credit card. I will be getting a credit of $37.94. Please do not act on my previous complaint. It has been amicably resolved.

At first, I had created a "free" account on Classmates.com. Twice, I was interested in paying the 3-month membership fee in order to try and get in touch with an old friend listed. I know for a fact that both times, the issue has arisen with the most recent time that I selected "manual" payment method. So, the membership would only be for that 3-month time frame. However, after viewing my checking account, I see I am still being charged for the 3 months. I never authorized this additional 3 months!

I am teetering on the brink of a financial disaster. I am behind on all of my bills, including my mortgage payment. I could lose my house. I face the good possibility of losing my phone service, my internet service, and my electric utility service and the cancellation of my auto and homeowner's insurances. In January 2009, I took steps to consolidate all my bills, discontinue unneeded services such as refuse service (I now take my garbage to the public landfill), cancelled my cell phone service, and stopped giving contributions to my local church. I do not buy gifts for friends or relatives. I make birthday cards to give out. My husband is receiving $250 a month Social Security and I lost my job in October 2007 and am not employed. My husband and I recently started receiving food stamps. And so, I was shocked to see a $39 charge on my credit card which had a zero balance on it prior to the charge from Classmates.com.

Someone charged on my credit a renewal to Classmates.com without my authority. Thanks.

They are charging me for a membership when I have no recollection of ordering it. I may have gotten an initial membership, but never renewed it. I have no way of finding their number or contacting them to cancel it. Also, they send messages via email that they are trying to contact me and this has proven false. I was charged for membership that was never requested.

I sent a hello to a former girlfriend, and she posted on her public message board a response that I physically and mentally abused her. I then cancelled my account, asked classmates to remove those messages and have received no response from classmates.com I want the 3 messages posted on ** public message board (concerning **) to be removed. This is untrue and slanderous, and causing great distress, also has caused financial losses from online business.

I joined Classmates.com and became a Gold member. I wanted to cancel my membership but could not remember my password. Since I could not remember my password and there was no way to email customer service or even talk to a live person, my account continued to be charged. I had signed up for the three month automatic renewal and I have been charged every month! Today, I have spent 1-1/2 hours looking for a way to reach Classmates.com and speak to a live person. I am very thankful for the person who posted the phone number to reach these people! As a business that is taking money from clients, they make it impossible for anyone to reach them! Their service to the members is shameful. I was charged every month for the "three-month" automatic renewal.Three months totaled $15.00. I have been charged $15.00 every month!

Classmates has charged my account for $19.95 twice from MVI. I did not authorize. I only authorized $15.00 from Classmates. Please cancel everything. I cannot afford all these charges. My Visa bill was charged $15.00, $19.95 and $19.95. Please delete.

It seemed when I renewed my Classmates.com membership, they automatically sent my information to Privacy 123 and I was starting to get billed $19.95 a month. I called Privacy 123 and they immediately cancelled me, but still kept two months of $19.95.

I joined Facebook. The first day I joined, I got a pop up from Classmates in my Facebook home page. Being new, I was not certain if that was part of Facebook so I clicked on it and it took me to a page saying I had many classmates from my year on Classmates.com. Almost everyday, I would receive email saying someone had signed my guest book. Pretty soon, it was up to 12. I decided to join for one month for $4.95 and when I went in to my home page in Classmates, there was one signature 11 times and one other - not 12 new signatures as I was told. And only about 12 people from my class not the many as stated and I did not know any of them. I'm even wondering if the names could be fake. So I tried to cancel my membership immediately without any success. Also I had trouble with the password.

I signed up for an initial three months, had no idea they would be billing me $15 every three months after. I tried many times to get into my account and change it. They say I forgot my password and would send me one. Classmates has never once sent the password. I called my CC company and they are taking off the charge because they cannot reach classmates either. I feel I will have to cancel my credit card or go through this every three months as my CC company cannot cancel this billing. My advice: don't join anything with classmates.com. Use facebook; it is free and so much simpler and better.

I joined Classmates.com for $5.00/3 months. My card was immediately charged $39.95. I cannot access the site and have no way to get in touch with them. They are a bogus company and should be shut down.

I bought a one-time, 4 months Classmates.com and now they are trying to bill me again which I do not want. To no avail I can't get a hold of anyone to cancel! They are drawing money out of my checking account that they have no business doing.

I just joined Classmates.com on June ‘09. I was billed for one membership. I have been trying to learn my way around the site. It's not easy and I saw a picture that was distasteful. It was of an animal that was killed with a sick poem attached. I reported it. They say that a complaint is looked into and that the complainant will remain anonymous. Since I sent the complaint 6 hours ago, I have not been able to access any of the sites. There is no way to contact help as you need to get to the site. I feel I've been blackballed for complaining. I don't understand. I will contact my CC company for a full refund. That is for sure.

I paid $59 for a subscription to their site that is good until May of 2010. I have been blocked from their site for no apparent reason. I can't find their phone number. I found their address and sent a letter, but it came back return-to-sender. I have spent one full month trying to get back in to the classmates.com site but with no success. There is no way to contact them. Their self help site is worthless.

Classmates.com has incorrect information about me displayed on the Web. I left messages with them to correct it, but it never gets resolved. I did not graduate from the school it says I graduated from.

When I initially subscribed to Class(ripoff)mates.com, I clicked on the three months at $15. When I received my statement, I was charged $39 for a year, plus $24.95 from a company, Privacy 123. I called Privacy 123 and spoke to a supervisor. I was informed when I joined Classmates.com, I also joined a company which protects my privacy on the web. What? The nice lady was happy to credit my card without any hassle. Now, Classmates.com informed me when I subscribed to the seven days trial service and did not cancel service before trial service has ended, it states on the site, according to customer service agent, you will be charged $39 for a year subscription. Agent also informed me Classmates.com has been having trouble with other customers having the same trouble. Listen up, everyone. If you decide to join Class(ripoff)mates.com., make sure you call them at 425-917-5005 and speak to an agent and subscribe on the phone. Do not use their website to subscribe!

I was also duped by Classmates.com automatic renewal program. I kept a copy of the receipt they sent me two years ago and it mentions nothing about the automatic renewal program, their non-refundable membership fee, or their terms of service. After getting the runaround from Classmates.com, I filed a complaint with the Better Business Bureau. The next day, Classmates issued a refund for the full amount to my credit card.

I didn't like it and to cancel, I was instructed to click on a link and follow instructions. This done, I tried to get back in to see if I was actually cancelled and it said I was. A few months later, a charge for a year subscription showed up on my visa statement. II went to the website and was not allowed in as I was not a member. I expected that the charge would be rescinded, more fool me. I tried to get a hold of them and I could find no email address. I gave up in frustration. Now, this month they have charged me again! I want to be rid of these people and get my money back or at least get them to stop sending me emails. When I cancelled, they said I would get occasional emails but when I tried to click on the unsubscribe button, I was told that I was no longer a member. I feel harassed by them and I want the emails to stop. I want to get my two years subscription money back approximately CAN$36 or US$30 or at least this last charge of CAN$17.84 or US$15.

I just realized from my credit card account that I've been charged $39.95 a month for belonging to Classmates.com. I never signed up for a charge. I thought it was one of those free services. Now, I tried to reach them by phone. I have been on hold for 10 minutes thus far, while I listen to how busy they are because they have so many members. They maybe need to hire more people, if they are so successful. In the meantime, I need to get rid of these charges and find this to be reprehensible practice.

I ordered a trial subscription of Classmates.com. I only authorized a $15.00 payment one time. However, they have charged my card again and I did not authorize this. I have cancelled the site, but this last $15.00 is good through October. They are refusing to refund my money.

I signed up for a 3-month special and paid $15. What a joke. It was essentially a rip off. Ever since then, I get all these constant emails that drive me nuts. I tried to unsubscribe and it says my password is invalid. These people are just a joke. I still can't get a hold of anyone, but I will try the number listed on complaint site.

They took $39.00 from my checking account and I never authorized it and don't want anything to do with this outfit. Any help would be appreciated.

Classmates.com shared my credit card information with an online marketing company, Adaptive Marketing LLC. This company enrolled me into a subscription service (Privacy Matters 123) that I did not sign up for. My credit card showed 2 charges for $19.95 each and will keep trying to charge my credit card $19.95 a month. Classmates.com won't cancel my membership and return my fee. They will only let me cancel the automatic payment. I have filed a Better Business Bureau complaint against Classmates.com in Washington State.

I joined Classmates, not knowing this was not required to view reunions, etc. I canceled and researched to find several lawsuits, etc. I called my credit card company, and they will dispute this as a fraudulent company. My credit card company will not charge me for this transaction. Talk to your credit card company or your bank, and let them know of class action lawsuits with Classmates.com. They might help you after learning this.

I have never paid for this social networking tool. I did put my name and graduating class information and answered a few messages from former classmates. I removed my profile from Classmates.com when I searched my name on Google and found my profile, name, and graduating class advertised on Google. Unfortunately, my profile is only partially removed, and my information is still in their database and still remains advertised on a Google search of my name. I want my name and information associated with Classmates.com removed from their website and subsequently a Google search.

I called because they billed my checking account. I only wanted a 3-month trial which I paid. I do not want this service anymore and do not want them going into my checking account. I tried calling. A recording comes on and then they disconnect you.

I have tried to cancel this service and cannot get through to anyone. They tell you to respond via email or live chat and nothing ever happens. I am going to have to cancel my credit card because I will be ** if I pay them $39 and cannot even get on to their site.

I paid $59 for 2 years with debit card. They tapped my account for $39 for 1 year. I did not plan to renew. I had no idea they had my information held. I contested with classmates.com. They would not via email close it down (on the day it was charged), and there's no refund policy. I contacted my bank. I contested the charge. Well, guess what, folks? They called that number they gave the bank. The bank in turn gave it to me. It's automated. A bank frowns on that! I got my money back. Do it!

I keep getting charged on my credit card for Classmates. I signed up for a free trial. Then, I signed up for a gold membership as I felt I could not contact my high school classmates from the Class of ‘89 in NR Ohio about a reunion. I am using MySpace now, it cost nothing and it reaches the people with better communication as does Yahoo Messenger, but I do not see why the Classmates keeps charging when I have paid.

They automatically charged my bank account $39 for an annual renewal charge that I did not authorize nor ask for. The phone number they list disconnects you and you cannot talk to a live person. I have cancelled online several times, but still get charged. Help! If this continues, I will be charged $39 every year this renewal comes up! I don't want it nor have I authorized this. There is no one to call and talk to: this phone number hangs up on you!

I am not a techie and my computer developed multiple viruses! I was told to reboot it and I did. Since then I have not, after trying 20 times, been able to connect to Classmates.com. I paid for a 3-year subscription that is good until May of 2010, but I am denied access to the site. They don't have a phone number. I have tried daily for 20 days to reconnect unsuccessfully. My 45th high school reunion is coming up in 40 days, but I cannot find the necessary info.

I was automatically charged a $15 membership fee on my MasterCard for Classmates.com and I signed up for free membership. One can only deal with Classmates.com online. I cancelled membership online as they instructed, tried to have a live chat with a rep online but had problems responding to the rep and then started using email. I also tried the fax number listed on my MasterCard invoice and the fax wouldn't go through. I will not pay for this fee since it is a misrepresentation of free services. They should not be able to automatically charge any amount on a credit card. They are fraudulent.

I registered for free membership and then signed up for 1 year of gold membership. During that year, my 31 year old daughter was killed by a drunk/drugged driver and then, my ex-husband found my info on classmates. I changed my email address and tried to cancel my membership with classmates. I have deleted as much info as the site will allow me to. I have sent numerous messages to them since that seems to be their only mode of contact. Then, on June 29th, they billed my bank account for $39.00 for another year clearly showing they have ignored my request.

I joined for a 3-month trial. After the 3-month trial, I could not get in touch with them. They keep taking the money. Please help me. I am desperate, I cannot afford this any longer. The money they are taking from me could be spent on groceries. I am getting sick.

Classmates made a bogus charge to my account. I had changed my credit card, and they seem to get my new number. I was charged $15.00 for a new subscription!

On March 17, 2009, I signed up for a gold membership with Classmates.com. When I got my credit card statement, I noticed that I was charged twice for the one membership. I was charged a total of $118. When I got a hold of member care via e-mail, I told them about the mix up. I had them take the one charge off my credit card. They had me change my password. Now, when I try to get onto the Classmates website, it will not take my password. When I put my registration number and password, it will not let me in. I tried to contact member care. It will not let me in on that site. Also, one more thing that I noticed, I do not get any e-mails from Classmates.com since this happened. I used to get e-mail from them about three times a week with updates. I have not received anything from Classmates since April 1, 2009.

Why am I being charged $17.00 automatically when I didn't authorize it? Plus, I already paid that amount back in Feb. 5, 2009.

Amazing... I got a refund from Classmates.com! I fell for their "free week" scam, too, and when I tried to cancel, of course there was no button or place anywhere on their site to do it, nor any contact phone number. After reading here and other places, I decided trying to contact Classmates.com would do no good, so I contacted the BBB. I didn't get "crazy mad"; I just explained how I wanted to cancel after their "free" week and there was no button or place to cancel, and how that was just wrong.

Unauthorized automatic two-year renewal was charged to my credit card. Classmates sent me an e-mail saying it was part of their service agreement that there would be "automatic renewals" unless you changed to manual renewals on the website. Going to their website, it is near impossible to find the place to do this. When calling their phone number you only get a recorded message. I think these people are deceitful and should not be allowed to keep on with these unfair business practices. When I called my credit card holder they said that they can't fight Classmates' charges. The Classmates website states that they will keep memberships active and only will stop billing the next billing period. That's two years off! These people are crooks!

I was lured into this Classmate thing with a free week subscription. I attempted to cancel without any success, and now I have been charged $39 for something that I probably will not ever use. They made it so simple to subscribe to their service, but it has been a royal pain trying to jump through their hoops in hope of speaking to a live person. Their customer service is a joke!