Classmates.com Reviews

My membership was renewed automatically. When I complained, I was told that I had 'signed up' for automatic renewal (I had not). I'm assuming that they automatically sign you up this way and you have to check a (small) box saying that you don't want it. I explained how my husband has been unemployed for over 7.5 months but they could care less. They are a scam.

Classmates sold my confidential bank card info to MVQ, whom charged my account two times and I never made such charges. Anyone charging anything with Classmates is in big trouble. Georgia's attorney general is getting my earful! Loss of money! New card being made from bank, time loss and I will never trust any of these companies in my lifetime. I told all my friends and it's my job to do so until I die!

Classmates.com is charging my credit card without my authorization. I signed up for one year, and that is all. On 12/27, they charged me again, and I did not authorize it.

How do you contact them to cancel? They continue to charge to my credit card and I cannot find a place to cancel. Please email me the information.

During 2009, it took me 10 Months, 7 letters, and over 25 emails to stop Classmates from charging my CC without my authorization. Classmates never responded to any of my requests to stop the unauthorized billings. I finally had to cancel my CC. From my experience, Classmates is corrupt, misguided and professionally bankrupted organization that seems to managed itself in an illegal fashion.

I was charged on my credit card for a 2nd year of classmates.com without my knowledge. When I called them, they said that was what I signed up for a year ago, but they cannot provide me with any paperwork stating so. They were even able to use a different credit card than what I used the first year (which I had cancelled and replaced). They told me I cannot get a refund no matter what I do. I tried to cancel my subscription 3 times and each time, it didn't go through. Something needs to be done about this practice of not even sending a renewal to the customer in case they do not want to keep on subscribing. I have filed a complaint with the BBB, which by the way gives them an A+ rating even having over 900 complaints. What's up with that?

I signed up and allowed a one-time fee deducted from my account. For a year, I have been trying to cancel my account with these jerks. They will not provide the information to do this. My classmates find me on Facebook for free!

They re-debited my account for another year without authorization. I had unsubscribed during the first year due to dissatisfaction with service. Unauthorized debit of $39.00 constitutes fraud and theft.

In 2008, I accepted a trial period with classmates.com. I cancelled my membership and heard nothing again until today. I was without warning charged $39 which I am now over drafted severely. I am disabled and live on disability and social security and barely have enough money to survive on now without having an over drafted account because someone decided to take it upon them selves to take money that does not belong to them. I now do not have enough money in my account to pay my rent or to afford my medications because of a seriously over drafted account thanks to them.

My wife and I both had accounts in 2009. We did not have auto debit nor was it authorized in any modality. We called classmates membership number and was treated very gruffly by their service person that answered the phone. When a supervisor was requested, she hung up!

I have not been a member of **** for quite a few years and I also never authorized auto debit from my credit yet after all this time, they took it upon themselves to debit my card for $39.00 without my permission.

We signed up for a trail which stated that we had 14 days to cancel the membership. I was never able to log in or find a contact number for this company but I do remember that I checked the manual renewal box upon signing up for trail and I actually printed out the pages that showed the manual box checked and the page that I went to immediately to cancel my membership. I am looking all through my file cabinets for this information because now, a year later, even though I was never able to log on to this site and I am still unable to do so, they have charged my husband's bank account for $39.99.

I emailed them that I did not receive the service they advertised. They claimed that several people I went to high school with were looking for me. When I joined, I looked through their service and no one was looking for me. I sent the following email and they refused to refund my money. As follows: Today's date is December 4, 2008. I keep receiving emails telling me that there are 15 people looking for me, so I thought what the ** and decided to subscribe. What a bunch of nonsense! There is not one person that I know on the list. These people went to schools in different states and it is a total waste to be a member. Since I subscribed yesterday and find this to be worthless, I would like to unsubscribe from Classmates and have my money refunded. I forgot how much I paid. Last year, I received a postcard from a class action lawsuit attorney regarding WebRoyalty and Classmates. I filled out the card and sent it in. It resulted in my not receiving any return of my money lost.

I paid for one year subscription, then visited the site a few times and then stopped using it because its database was rather sparse and it has lots of lost accounts and old email addresses. A year later, I got served with a $39 renewal fee. Apparently, I was automatically enrolled into a renewal program without my knowledge of it.

I too am a victim of Classmates.com unauthorized charges! I find it so sad in these economic times that classmates.com would take advantage of people. When I initially set up my account with them and paid with my credit card, I specifically and immediately went into my account and changed the renewal status to manual. Now, "mysteriously" my account was switched to auto renewal and they charged my account $39. I sent them 4 emails, they will not refund my money. So, I sent a complaint request to the attorney's office in the State of Washington and the Better Business Bureau in Washington as well. I am hoping that they will refund my money, but I won't hold my breath. Finally, I called my bank and they cancelled my card immediately to avoid future charges..Classmates.com are robbing their Gold Members and we all need to get together and start a class action suit against them.

I became a member on Dec. 23, 2009 and opted out immediately after I entered my credit card number. As soon as I had joined, a completely different screen appeared and said I would be billed monthly automatically unless I let them know. Well, I cannot get them to return my e-mails. They answer back saying they will get back soon - it's been 10 days. All I want is completely out of this Classmates.com and no more charges to my credit card. My credit card company is the only one helping me out here. They gave me the phone number for Classmates.com and I still get the message “There is no one to take your call - Go online and email us.” Whew! This is a toxic site with seemingly no way out. Thanks for reading.

I cancelled my account with them last year, and it has been cancelled because I can't even sign on their website using my email address and password. However, just like everyone else, they charged my bank $15.00 for the renewal, which I did not authorize. I called my bank and I was told that this charge had gone through and I needed to contact the merchant and try to get refunded. Well, I've called Classmates.com and nobody ever seems to answer and this is not an 800 number. This is fraud! How can this company still be standing? There are 600 plus complaints! Someone, please help us. I am almost in foreclosure, so for me every penny counts. I do not have the $15.00 to pay for this as this would have bought some food for my children.

They auto billed me one year after signing up for one year for $9.95. They auto billed me $39.95 even though I didn't tell them I wanted auto bill. They would not credit my debit card. I noticed tons of people had the same problem. Makes you wonder. Now listen up: put in your search engine “State Attorney’s Office state of Washington.” When you get there go to Division of Consumer Affairs and put in a formal complaint on line with them. They will follow up your complaint. I just filled out online form with Washington State Attorney General’s office. I have dealt with similar Attorney General's offices in NY state when I worked for the postal service and they will help you.

I did join Classmates.com. After I had paid at that time, you could choose for auto or manual renewal. I know I went up and put it on manual. I do not have anything automatically renewed ever. They did that a week ago and charged my credit card $39.99. Now, I am very nervous that they even had my credit card number as I now feel they are shysters. They will not refund my money but I don't want to be a member even if I don't get my money back. I am 64 on a fixed income and thank goodness it was on my husband's bank as it would have cost me as my bank always has a low balance or it could have caused me to bounce a check.

Reading all these complaints, I am very glad that others have posted as well. This site is very fraudulent in the use of your credit card information. I signed up for this several months ago and I now find that I have been charged by Privacy Protect Plus from Quebec who told me that I had clicked on a link within **** that allowed them to charge my credit card for the above amount. **** is being very fraudulent with privacy issues. They say that your information is secure but they pass this information onto associated companies for more fraudulent activity. I called Privacy Protect, today, December 31, 2009, to cancel and I was told that this will be cancelled back on November and the 2 months will be reimbursed and I was told that I clicked on this link on August 6 of this year. How can a supposed legitimate site get away with this? Most times, the links on the classmate site do not work so why be a member and pay for something you cannot use. This site should be shut down and be held responsible for their actions.

I was automatically charged a fee for a renewal, and like so many others, I did not sign up for auto renewal. The company charged a credit card I no longer even use, so I do not check the online statement, but I needed to get into an archived statement so pulled up the account. The charge has been on the account since November 11, and I have been charged a late fee at this time. I have an excellent credit score and will now have to fight to get back my $39 and try to get the credit card to take off the late fee. I have tried calling the company today, but they are closed "for the holidays" so I do not know when I can get back on there.

There was a charge on my debit card for $19.95 from FamilySafetyReports.com, which I did not make. I called the phone number given and talked with Jasmine, who was very rude, but told me that I had authorized the charge on Classmates.com. I did not. In fact, I never heard of FSR.com. She did stop the subscription and said they will refund my money. However, this really upsets me that Classmates.com is allowed to give out my account information so freely. From now on, I will read these reports before joining any website. My bad. Thanks for listening.

I was just billed $39 for another year of Classmates.com which neither my husband nor I signed up for. If I go back over the years, it seems I've been charged several other times. I'm going to call them to stop this charge but after reading all of your comments, I see I'm not alone. This is terrible and action needs to be taken.

I joined Classmates.com a year ago to look up a friend from high school. I specifically did not choose automatic renewal as I did not want to continue membership once I contacted the friend that I wanted. Classmates.com has charged my credit card without my authorization and refuses to refund the fees claiming that I signed up for auto-renewal. The following URL shows that Classmates.com has been using underhanded tactics to charge consumers and refuse to refund charges: https://www.consumeraffairs.com/dating_services/classmates.html,

The only way I found to stop the Classmates charges was to go directly to the Better Business Bureau and report them. The money was refunded and the charges stopped the very next day. Apparently, they do try to keep that relationship cleaned up. Try it and good luck!

I just checked my credit card online and saw a charge of $39 for something I did not recognize or authorize. I called the number listed on my visa statement ** and found out that this company was called Classmate.com. Well, how did they get my credit card? I never signed up for their service or sent them my credit card number. Someone must be spying into my computers to pick up on credit card information. I called my Visa card company and they are looking into this problem too. I noticed lots of people online complaining about unauthorized charges. But most of these people were at one time a member. I never joined this Classmate.com, so I don't understand how they got my credit card information. This warrants a complete investigation. Thank you.

They charged my credit card $59 bucks for a gold membership that I don't use anymore. They say I enrolled in auto renewal? What? I don't recall this at all. The lady (even you can even call her that) was extremely rude on the phone. She hung up on me at the end. Closed my account, but kept my money. I will fight tooth and nail for the money back. This place needs to be shut down. I don't get how they used a credit card with an expiration date that I don't even have. I also don't get how a business can say no to a refund when a customer is not happy with a service and/or does not use it. I am angry!

I was charged $59 for an automatic renewal that I did not ask for by Classmates.com. After emailing, demanding cancellation and my money back, I received an immediate automatic letter stating that when I signed up over 2 years ago, that I agreed to this - which I did not. After replying to that, I got no response. It's like they had this auto letter ready because they knew I would dispute! That clearly shows their intent to fraud. I notified my bank, but after reading these other reviews, I do not have high hopes to ever see my $59 again. What a scam!

I noticed a charge on my credit card for $39 from classmates.com. And when I looked at my membership information, it said manual and not automatic renewal. I finally found a number to call them after sending 4 emails and not getting a response from them. When I called, they said that my account was set to automatic and was only set to manual as of the day I called. Yeah whatever. I'm in the process of removing my profile but that is becoming a huge issue. If you want to call them, the number is 206-301-5700. I was on hold for 15 minutes before anyone answered. I don’t think I will get my $39 back.

Classmates.com charged my credit card without my authorization on 12-23-09. I have not been a member in several years. In reading others complaints about them, I never signed up for an auto renewal. I have not even gone to their site in over two years. They need to reverse $39 in charges made to my credit card which is not authorized by me.

I cancelled my subscription to Classmates.com over a year ago and deleted my credit card information from the website at that time. I was shocked to see that Classmates.com had charged me $59 on December 23rd to automatically renew a gold membership. This was done without my authorization! (Obviously) I contacted the company at 206-301-5900 and spoke with Jonas (ID **) on December 28th to resolve this issue. He stated that there was no record of me cancelling the subscription or removing the credit card information from the website prior to today and that it was impossible for my credit card to be charged if this had been done. I assured him that I had done the above actions and the credit card was charged without my consent. He stated that he would delete my account after I asked him to, but refused to refund my money. I also contacted my bank to try and get the money back but I am waiting for a response.

I do not know where this bogus company is located. They found me and I did sign up for what I thought was one year. They were supposed to send me the names of classmates who wanted to get in touch with me but I only recognized one name that they sent to me. I just received my Visa statement, and they, without my permission, billed me $39 for another year, 2010. When I tried to contact them by email, they rejected my password which I use for everything else without a problem. When I called them on my cell phone because their phone number (206-301-5900) is not a toll free number, I waited 15 minutes to get through to a representative. When I asked to speak with a supervisor, I was told the supervisor wasn't there at that time.

When I signed up for Classmates.com in July of 2008, somehow they deceitfully got me to agree to a membership with Shopping Essentials for $23.95 per month. I had no idea I agreed to that. I never benefitted in any way from the membership and didn't know I even belonged. I thought the charges on my credit card bill were for things my wife was buying. I would like a credit for all 17 months that I paid these weasels on my credit card bill.

Classmate.com renewed my subscription without my permission and at a higher rate. I am finding out that it is hard to get the money back and this makes me angry and outraged. I noticed that funds were taken out of my account on December 20, 2009 from Classmates.com and could not believe it. I hadn't received anything informing me that they would take this money out or any information asking me for permission. I still cannot believe it.

After having received a large number of emails from Classmates.com over the course of the past two years, I decided to join. The emails would inform me that someone I knew had signed my Classmates's guestbook and if I wanted to find out who that person was, it would be necessary for me to pay a fee in order to have "golden" member status. The advertisement assured me that once I paid the fee, the unknown signer's name would be revealed to me. At the time I decided to sign up for the golden member status (two days ago, December 24, 2009). I supposedly had 25 people that signed my guestbook. The advertisement went so far as to show a picture of my guestbook with all the names blurred out, which made it appear that people had left their name for me to see, but the blurriness made it impossible to identify the names.

I canceled my subscription months ago and now I find (at Xmas) they have charged my credit card, which caused me to go over limit.

I did not renew my membership to Classmates.com after my 39th class reunion. There was no need to. I had gotten in contact w/ everyone I wanted to keep in touch with. When I previously ended my Classmates.com account, they continually sent me notices that someone had signed my guestbook. I was curious and renewed but there were really only two people, neither of whom I knew. I finally figured out that they use this gimmick to trick you into renewing and sure enough, I'm getting emails one or two times a week saying someone signed my guestbook. I didn't get that many when my reunion was going on. It's ridiculous that they keep getting away with it. Can't you please do something about this fraudulent practice?

I paid for the service of Classmates for 1 year. I then discovered that they kept charging my credit card. I have repeatedly tried to contact them to stop this action. Should have known it isn't possible. No phone and all that. Is there an answer? They are a bogus outfit taking advantage of internet users. Any help would be welcomed. I'm so angry I'd like to sue the hell out of them.

My checking account was charged $9.95 twice, and I should not have been charged anything because I didn't press the Yes button either time. So please, put back the $20 that you took on the 22nd because it was not authorized by me. Thanks.

They are offering a service at a min. usage and I believe pretending to be old friends and, when I answer on the limited usage, they repeatedly send me confirmation on wanting me to join their program for a fee, which I stated I would check out first to see. When I asked questions regarding their service from a supposed friend, they informed me to join or they (the friend) won't read what I had sent. I stated that I wanted no part of their service and no further contact from them and commented strongly on my response. I have blocked them but I'm not sure if I'm successful. It appears to me that they are using info off other sources such as Facebook and trying to entice a person into joining. I gave my email to a supposed friend and have not heard from them. So, I'm just trying to get the word out on the matter. Thanks.

Classmates.com auto renewed my membership for $39 that I did not approve or agree to. They claimed I joined the 'gold' membership w/ an auto renewal. I never approved this. And they will not reverse any charges.

They charged my credit card without my knowledge. I called them to cancel any membership. They would not refund my money. They told me they still would have to charge me $19.99 for another year.

I never ever enroll in anything with an automatic renewal. I opted out upon signing up, but they claim that I enrolled for auto renewal. They were contacted the very day of the charge, which is for the entire year ahead, but would not refund. They also make numerous claims about people looking for me, classmates who are trying to reach me, people I know who are "signing my guest book", etc. I have never heard of any of them.

I received two debits for the same amount of $19.95 on my checking account. It showed an 800 # and I phoned it this morning (12/18/09). I found that it was two memberships for a credit check through Classmates.com. I did not give Classmates or anyone for that matter to withdraw monies on a monthly basis from my debit card. Classmates did a check into my private credit check without my consent. If it weren't for heading up my 40th Reunion this year, I would withdraw my Classmates membership immediately. Word to the wise, check your online balances regularly. I spoke w/ "Bonnie" and she guaranteed me I would be credited for these two amount within 5 business days.

I cancelled my credit card to stop the constant debiting which they wouldn't stop. Today, they billed the money on the new credit card number that was issued after I reported the previous one stolen months ago. Now I cancelled the card completely and we will see what happens.

I'm looking to start a class action law suit against Classmates.com. I never use this site, but signed up for a Gold membership to contact friends a couple of years ago - having used the site for free since 2003 or so. They had my card on file and charged it without telling me in advance that they would (either by postal mail, email or a phone call or notice at all), claiming that when you sign up online, you agree to have them auto-renew your account. I ensured my account was set to manual so it wouldn't renew. They did it anyway without notice. I saw a pending transaction on my online bank account. I called them and explained that I didn't agree to this and didn't want to be forced to have another two years of this service. They said, "Too bad, your card has been changed. We don't refund." I filed a charge back with my bank and credit card company (Chase/MasterCard) and Classmates disputed it saying I agreed, per their terms.

Classmates debited my account without my permission, so I called this number, 206-301-5700, and got it resolved. Tell them you're broke. You don't want your checks to bounce and you need this refunded ASAP!) To reach a live person, press 1 when recording begins. Their hours of operation is 8:00am - 5:00pm PT.

Classmates' billing default is set at automatic. They know most people will miss that when they sign up. Your account is automatically debited. This company is not doing well because if they were, they would not be tricking people into membership. I really don't have the money to spend on the membership but because I was billed, I have to pay anyway.

I canceled them over the net last summer. They stopped sending info to my e-mail address a few days or so later. Now in the middle of Dec., I got a $15 charge on my credit card, & classmates.com starts sending their ** to my e-mail address again. I called my credit card, and they called Classmates while I was still on the phone & hooked me up with a rep to cancel. Just make sure you cancel out completely. Hope this helps you.

This internet address is a total fraud, not deserving of the term scam. I sent in a membership fee but did not receive the service as advertised or claimed. This "ripoff" is the type of program that should be forbidden to use the internet. I believe the IRS would have a field day with this fraudulent business. All legal efforts should be made to keep others from falling prey to these vultures.

They debited $39 out of my account without authorization. I have a friend that has already had over $200 taken out of her account this past week. We both had to get new debit cards due to this problem. When you call them, they say it is a non-refundable charge even though I cancelled my services last year. Apparently, after they have your charge card info, you are cooked!

Last week, I noticed a 'pending charge' to my Visa for Classmates.com. I made sure last year to not have an automatic charge, but it happened. I decided to try it for one year. I emailed and they emailed back saying go in to account status and change from automatic to manual. I did this. I also told them I do not use this website. Then, they billed me anyway. I called today, left holding for 15 min to get a lady who was very sarcastic and said she didn't show I ever called or emailed to request this. I said, "So cancel it and credit my account." She said, "Sorry, too late." So, I am stuck with paying the $39 until my subscription runs out on 12/6/10.

When I saw the charge for Classmates.com on my debit card today (it was in process), I called to cancel, telling them that I did not want this. And they told me since it has already hit my card, it is non-refundable. I was not aware that they were automatically charging me.

I have been automatically drafted on my bank card for a $39 renewal fee. Last year, I signed up for the gold membership for a special rate of $19.95. I do not remember there being a clause that stated it would be automatically renewed and drafted next renewal date. I was told via email only that I signed up for this initially. I've not been able to even access my account for several months due to a lost password. I've also not been assisted with this issue at all from them with my requests for assistance. This is a complete waste of my money and I would like a refund. I've had one response to my email regarding this charge and when I told the person my situation and that I'd like to cancel, they instructed me on how to go online to keep from being signed up next membership date (in a year)! How do we stop this? It looks like they have you caught in a cycle that can't be stopped. The only alternative I have is to change my debit card before the next year renewal.

Classmates.com has been emailing me for over 2 years; giving me information about my old high school, reunions, news about people from 30+ years ago. Worse, they have inserted personal information about me on Google. When present or prospective clients Google me or **, my consulting firm, they get dates, schools, age and information - all kinds of things totally unauthorized by me. Google seems unwilling to take this off my Google page and there's absolutely no way to contact this Classmates.com site - no address, phone number. Nothing. I see that many others like me who have been affected are trying to sue them, etc. I always put an email from them straight into spam, but that hasn't deterred them. How do I get these people off my back, out of my emails and more importantly, get their personal and erroneous info off my Google page?

I have tried numerous times to opt out of Classmates to no avail. This is extremely annoying. I could use the money to better our home situation.

I keep trying to cancel my $15.00 membership fee, and they ignore my emails and do not pick up the phone when I call them. I have tried several times and keep getting charged. How do I stop these charges on my credit card? I am going broke and do not even use classmates.com.

A company called Privacy Matters 123 billed me for a membership I never signed up for. According to their records, the membership was obtained through Classmates.com. Apparently, Privacy Matters 123 are a reputable company, because their cordial phone representatives promised to credit my account when I called to complain.

I went on this site a year ago and did a three-month trial for $15. Now, my charge card is being charged $39 renewal fee. I cannot even get into my account to cancel any renewal or anything else. I need to know what options I have. I see that this is a big scam because of all the complaints listed. Please I cannot afford this.

Somehow, I have ended up on the e-mail list for Classmates.com. It's just like the experiences already mentioned; there is no name to address it to. I left an e-mail to to Classmates.com on 11/30/09 to please stop the e-mails, but they just keep on coming. The instructions to make them stop the e-mails does not make sense. I never signed up nor do I have password. They act as if your e-mail address is your account number. Someone just tell me how to make them stop!

I signed up a year ago for a membership to this site. Since I do not use this site, I hadn't bothered to worry about renewal until it caused an overdraft in my banking account. I contacted or tried to contact them. Complaints are all handled online, and I was told too bad and that I now was a gold member to the tune of $39 for the coming year. These guys are ripping tons of people. This needs to be stopped. Count me in if a suit is filed.

This website allows for political debate forums. However, there is a tremendous volume of hate-based propaganda (Left and Right), coupled with vicious attacks on individual posters who disagree with each other. These attacks on individuals go into family relationships, sexual issues, personal information posted and even actual physical threats. Occasionally, the C/M staff does take down some threads and posts after complaints. But new ones start immediately in their place and the process continues. The offender can be excluded from membership, but this rarely happens and the reasons for such action is arbitrarily applied.

I signed up with the 3-month trial period at $15.00 and I was surprised when they billed me again three months later. I called Classmates that day and requested they cancel my account, and refund the money. They cheerfully said, "We can't refund your money, but you are a Gold member until March!" I did not sign up for automatic renewal but they said it was set to automatic when I signed up. I did not sign up to automatic under a three month trial. I feel taken. They will not take me again. No, they did not refund my money. They will go out of business.

I signed up for a Classmates.com membership the end of November 2009. Within a week, my credit card was billed by a company called Privacy Matters123 and Privacy Matters Identity. I did not authorize the service nor the charge. I immediately called the companies, which listed two different numbers, and ended up talking to the same person on different calls. My card was then charged $890 at an OfficeMax in GA and I reside in MA. I've attempted to cancel my Classmates.com membership but there are no contact numbers and cancellation is done through an automated email system. I had to cancel my card and order a new one. It's been an absolute nightmare. If anyone is following through with a class action suit, put me on the list.

I placed a one time trial membership for $39.00 and now I am being charged on my card monthly. I did not authorize this. I am on a limited budget and do not appreciate this scam.

Please post a suggestion to all those who have complaints against Classmates.com. I went directly to my bank and filed a fraud complaint and they checked it out and refunded my money to my account. I was told by Classmates, via e-mail, that they do not refund money. Well, go to your bank and have them check out your charge. Be an advocate for yourself, don't let Classmates win!

I signed up for a membership with Classmates.com at a promotional rate 2 years ago. This rate was offered to me again last year, which I took them up on. Today I found that they have charged my credit card $39.00 for an automatic renewal that I never authorized. I contacted the company to question this and they told me that the auto renewal is on the sign-up page and that I did not deselect it! I told them that I never saw any auto renewal tab and that I did not want the membership, and wanted a refund. I was told that memberships are absolutely nonrefundable and I could not get a refund on any portion of this membership even though it only renewed 9 days ago!