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Classmates.com Reviews

Classmates.com formerly Memory Lane

1.1
2,487 reviews
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About Classmates.com

Visit www.classmates.com
Pros
  • User-friendly interface
  • Wide range of features
  • Good community engagement
  • Affordable subscription options
Cons
  • Difficult cancellation process
  • Frequent unauthorized charges
  • Poor customer service response

Classmates.com Reviews

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    Page 12 Reviews 1870 - 2070

    Reviewed March 26, 2009

    I authorized a one time payment for gold membership to classmates.com in March of 2008. On March 21, 2009, I was charged $39.00 again without warning. I've contacted Member Care Dept, but they refuse to help me. I've requested cancellation and a refund repeatedly, but Reba continues giving a generic response. She said I agreed to a certain set of Terms of Service, but the first paragraph in the Terms states it was last updated Dec 2008. It also states that classmates.com can change the terms effective immediately at anytime without prior notification. I received a letter from my bank stating there was suspicious activity on my account and that I needed to change debit card. I did so on Friday 03/20/09. So, I don't even understand how they could charge my old card number.
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    Reviewed March 26, 2009

    I subscribed to Classmates last year.I had no problem being in contact with old friends from High School. I recently went to change my email address and it put me on the system as a new member and I had to be a gold member to access mail . I already was a gold member.Plus I was billed $15 on my credit card and still have no access to my account.Talk about paying for a dead horse.
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    Reviewed March 25, 2009

    I joined classmates and found charges on my checking account for company i did not give permission for. They are selling my card number. What a Scam they are. I will never give them a good referance and I have notified all my friends and family. I solved my problem I canceled my checking account.Let's see how they like that.
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    Reviewed March 25, 2009

    I can not change my pass word or cancel this account it is impossible. e-mail does not work. calling them, you are on hold,and they never answer. they just keep charging my credit card. the credit card is no help, they will only mark it as in dispute but you get the charge any way. we need to start a class action against classmates .com
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    Reviewed March 24, 2009

    it stinks..... never join it...
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    Reviewed March 24, 2009

    I TRIED TO LOGIN AFTER PAYING15.00 TO BE A GOLD MEMBER,AND MY REG.#IS NOT MATCHING UP WHEN IT'S A CONFIRMED#FROM YOUR E-MAIL TO CONFIRM.EITHER FIX PROBLEM OR REFUND MY CREDIT CARD IMMEDIATELY!!!!!!!!!!
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    Reviewed March 24, 2009

    Like hundreds of others, I was a victim of Classmates.com's manipulative advertising and fraudulent billing. We CAN stop these deceptive practices. Here's how to help:
    1)Complain to local and national reporters. 2)Phone Classmates.com at 425-917-5000 or 206-301-4600. Write to STEVEN B. McARTHUR, President, 333 Elliot Ave West, Seattle, WA 3)Write to parent company, Classmates Media Corp(PHONE UNLISTED!)attention MARK R. GOLDSTON,CEO and FREDERIC A. RANDALL, JR.,General Counsel, 21301 Burbank Blvd, Woodland Hills, CA 91367-6677 www.classmatesmedia.com 4)Support the class action suit in California by following the link below: http://blog.wired.com/27bstroke6/files/classmates_summons_and_complaint_00054685_2.pdf
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    Reviewed March 23, 2009

    signed up for classmates .com last january to check it out. never used it ate the fee no prob. 1 yr later get charged again. called customer rep the told me in the fine print it was stated they can renew my subscription. then told me i would be let out for a 10 dollar charge. fine they went on without my permission to give another company my credit card info. now this month i get a charge from the great fun club. i am furious.
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    Reviewed March 23, 2009

    signed up for classmates .com last january to check it out. never used it ate the fee no prob. 1 yr later get charged again. called customer rep the told me in the fine print it was stated they can renew my subscription. then told me i would be let out for a 10 dollar charge. fine they went on without my permission to give another company my credit card info. now this month i get a charge from the great fun club. i am furious.
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    Reviewed March 23, 2009

    Well I also applied online to receieve services at classmates.com by entering my credit card number. This was in Feb., Last week, which was March 12 my account was charged 19.95 twice from the same company with two different websites and 1800 numbers. They are tmiidentity.com 1888 840 6301 andwww.privacy mattersidentity.com 1800 436 0817 I called both numbers only to find out they were the same company with diff. 1 800 numbers. they credited my account back them $40.00. All along the got my credit card info through classmates.com
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    Reviewed March 22, 2009

    Signed up in 2008 for 3 month trial membership in their service. I was able to sign on one time and could not sign on again. I emailed the company and was told they would fix it. I never was able to sign on the entire year!
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    Reviewed March 20, 2009

    Entered what I thought was a trial membership, one time fee, but after many months my wife told me they have been renewing my membership every three months. She thought I knew about it and didn't say anything, but after the trial period was up their emails stopped and I thought that was it, over and done. No, that's not the case. Now I can't get them to give me my password so I can access my supposed account, which I think I never started in the first place. I probably never set up a password in the first place. They have no legitamate way to contact them other than their web page in member services and there is no way to keep a record of it. There must be something illegal in this situation.
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    Reviewed March 19, 2009

    I was charged an automatic renewal fee of #39.00 after one year which I wasn't expecting. Now I can't even log in to cancel the way they say I need to. The phone number my credit card company gave me to contact classmates is always busy. This is unfair business practices that they won't help me log into their web site to cancel yet I'm sure they will continue to charge my account. The only way I feel I can stop them is by canceling my credit card. This company clearly doesn't care about it's customers the way they do business. Classmates just wants our money by using deceptive business practices. If they were a legit business they would credit my account $39.00 for my not wanting to continue using their web site. This company needs to be stopped right now.
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    Reviewed March 18, 2009

    They charged me and I ended my contract with them months ago.
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    Reviewed March 17, 2009

    I am just another person who has used CLassmates.com for years and let my membership lapse. I signed up for new memeber ship and I am being charged $15.00 every 3 months. I went to the site and found that the renewal ws set up for automatic. I went in and changed it to manual and removed my credit card information and I have contacted my bank. If they charge me again I will persue this further. My bank said once charge goes through we can challenge it.
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    Reviewed March 17, 2009

    I have a confirmation stating I signed up for a 7-day FREE trial gold membership with Classmates.com starting date 1/22/09 and ending 1/30/09. This was cancelled on 1/29/09. A $39.00 renewal fee was charged to my Discover Card account on 1/30/09 and they state I agreed to this renewal. I most certainly did not, but they say the $39.00 is non-refundable. If you go to the Classmates.com complaints web site you will find dozens of complaints such as mine. Isn't this considered fraud? and what can be done about it? Thank you. Norma Musser
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    Reviewed March 16, 2009

    I signed up for a one month for 15.00 and almost a year later am still being billed very 3 months for the same one time deal...and there is not away to call these people to tell them to stop!!
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    Reviewed March 16, 2009

    keep taking money out my account that was not authorized, this is the second time this has happen.
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    Reviewed March 15, 2009

    I see on my checking acct. that $39.99 had been taken out of my debit card (have NO credit cards. Emailed them right away, 2-3 days (March. 10, 2009) later got one back saying they would be in touch & NOT to reply as it was a generated email.
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    Reviewed March 12, 2009

    I am just disgusted and appalled by this website. I signed up and now my credit card has been charged with all sorts of stuff I never signed up for! I called them and complained and was told you did sign up even if you did not know you did!! What kind of business practice is that?? What a disgusting company!
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    Reviewed March 12, 2009

    Classmates.com is repeatedly charging my credit card for what I thought was a one-time, three month membership.
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    Reviewed March 12, 2009

    I Have been trying for 3hrs. to cancel my subscription with Classmates.com,I lost my credit card. I did everything that I was prompted to,and still NO cancellation. I need someones help to get me off this web-site,I have cancelled my card today 3-12-09, its been lost for some time and had been used to clean out my account.....My bank is working with me to the activity on my account, but in the meantime I need to cancel ALL that is unimportant
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    Reviewed March 11, 2009

    Like everyone else, I had cancelled my gold membership after September, 2008. They charged me again in December, 2008 & I called to get completely removed from the site. I explained that my membership had been cancelled & that my account even indicated that I was a free member. They refused to refund my $15.00 fee. I didn't want to cancel my debit card, so I let it go. In March, 2009, another $15.00 debit appeared on my bank account. I've tried and tried to get the money refunded and my so-called membership cancelled. I was informed that my membership had never been cancelled (it was!) and that no money would be refunded. I, again, told them to remove me from their site, e-mails, etc. and was told that, if my request was granted, I would be forfeiting any right to pursue a refund for the charges already applied to my bank account. I said that I would not forfeit my right to pursue a refund and was told that, because of my refusal, my membership could not be deleted. How in the world can these people get away with this? I see on yoru site that many, many people have and/or are experiencing the same frustration that I'm dealing with. PLEASE, tell me what I can do about this. I'd love to sue classmates and shut them down, but, frankly, I can't afford to hire an attorney. Is there anything that can be done to recoup the money they've taken without my permission and despite my past complaints and request for cancellation?
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    Reviewed March 11, 2009

    I signed up for classmates.com. I sent a 15.00 money order for payment last week and still can't get on line. I've looked for a telephone number to talk with someone and can't find one. Please send me a phone no. to contact someone. Check to see why I'm not online yet E-mail could be under splender52@hotmail.com
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    Reviewed March 10, 2009

    The email i used for classmates.com i need to change but i can not change it be cause i can not log on. because i can not get my password. on the email address i had given.
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    Reviewed March 9, 2009

    As with so many other Classmates.com subscribers, I was surprised and dismayed to see that they were repeatedly charging my credit card for what I thought was a one-time, three month membership. When I called Classmates.com to ask that they cancel my membership and reverse the most recent charge, they cancelled (I hope) my membership as of May 1, 2009, but refused to refund even the most recent charge.
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    Reviewed March 9, 2009

    Who are these people? Where are they??You cant get in touch with them! I read the other complaints and realize I certainly am not the only one. They keep sending me notices about friends sending me messages. I never signed up for this ongoing service-ever and I CANT STOP IT!! There is no way via their website to contact them. I tried everything! AND I mistakenly put my professional name (no one i went to elementary school would even know who that is!) and the incorrect graduation year, a long time ago! I tried over and over to correct it but no luck. It has been there for years now with this incorrect info. and NO WAY TO CORRECT IT!! and NO WAY TO CONTACT THEM and NO WAY TO CALL THEM .Now I am reading all these complaints about people being hit up for money. I had no idea I was even being charged all these years so I have to check into that. I THOUGHT the minimal service I signed up for was FREE! I NEVER opted for GOLD membership or anything else. They keep hitting me up for that but I dont do it. I cant even get to my so called messages they say I have, so I just ignore them now, since I have never been able to contact them no matter how many times I tried to cancel the whole thing so they will just leave me alone. . Now I find out I might be getting hit for payments to boot! HOW are they still in business with all these complaints??And Does ANYONE know how to get in touch with them?? HAS anyone EVER had any success contacting them??
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    Reviewed March 9, 2009

    On Classmates website, they say will renew unless I cancel. I have tried to follow instructions to cancel future charges to no avail. They refer to Membership Information icon at top of any page - yeah, try to find that & nothing I get to allows for cancellation. I subscribed to one-month membership %5.00; have today removed registration (in name of my son Brian Cox - he has no computer). I think it's all a scam! I will keep close eye on credit card charges & if any charge more than original $5 appears will have credit card cancel. Please reply in some way to this so I will have printed proof for my credit card co. Thanks.
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    Reviewed March 9, 2009

    This company sends spam emails at all hours of the night even though I have now asked to be removed from their service 3 times. Their emails usaully get to my blackberry cellphone around 3 in the morning, waking me and my infant child. There is no contact information for the company and the best I can do is reply to the emails they send. I am thinking of filing a lawsuit
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    Reviewed March 8, 2009

    I continue to be charged $15.00 on my account and have written and corresponded with a representative who said the problem would be taken care of....nothing has been done! The organization is a sham and I personally feel violated.
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    Reviewed March 6, 2009

    I don't even remember signing up for this and then all the sudden I have a $39 charge on my bank account. When I emailed to complain, they said they won't reverse the charge and I can go to the website to uncheck to autorenewal option and the membership would elaspe in a year. Now I can't even get on the website to uncheck the automatic renewal option. I'm canceling my charge card to stop them. If you're considering joining the site BUYER BEWARE or this could be your story.
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    Reviewed March 6, 2009

    I signed up for thegold mamnbership along time ago. I have been getting charged a $15.00 fee for months now and CANNOT get a hold of anyone to cancle my account. They said I signed up to automatically renew my account and did not. They sent me an email link to cancle my account. And to my suprise the link has an error report and I am unable to bring this site up. They are riping people off and I don't know how to resolve this problem. I need help..
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    Reviewed March 6, 2009

    I was on the Free Membership level and was offered a 7 day free trial membership at the GOLD Level . They asked for my credit card number to proceed. It was stated that after the 7 day period, my credit card would be charged automatically IF I did not cancel my membership. It has been 6 days and I have decided NOT to keep the membership and I am cancelling within the 7 day free trial period. HOWEVER...I am unable to sign into my account and my password is not being accepted. It gives me the option to change my password, but I repeatedly get ERROR messages and does not allow that to happen. So, I am UNABLE to access my account. I have made several attempts to contact Classmates.com via email, but they reply with generic messages that are NO help to me at all. Also tried to call on phone number (425)917-5000 no answer. Recording just goes around and around. I am really getting the runaround and I feel that I have been scammed. How can I cancel my membership during the trial period. I need to do something today. Thank you.
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    Reviewed March 6, 2009

    I went on the inter net and signed up for classmates.com.The web site stated that it cost $39.00 for a one year membership.
    When I recieved my bank statements I realized that I had been charged $19 .95 per month. The charges were taken out of my account under the name Member Savings.
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    Reviewed March 6, 2009

    I made a one time payment to classmates.com gold member service in 2008. I just checked my bank statement to find that classmates.com withdrew $39.00 on 3/5/09 without authorization. I have tried to find a contact number for classmates.com with no success. I would like to know what can be done to file a class action suit against classmates.com for the added stress due to economic downfall?
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    Reviewed March 6, 2009

    It is easy to miss the fact that when you sign up for a membership that by default you they have you on an AUTOMATIC payment every year unless you happen to catch it and make the change to MANUAL. This should be the other way around.
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    Reviewed March 6, 2009

    The page shown on the computer screen has been reduced in siza by 50% and I do not know how to resize it. I cannot read anything on the screen. I paid for this service but cannot find anyway to contact this service by phone or email.
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    Reviewed March 6, 2009

    Classmates.com took $15 out of my checking account without permission. I only signed up for the free service and this month I noticed a $15.00 fee taken out of my account. I called Classmates and they said they had no record of it. I went to the bank and had to sign an affidavit of fradulatn charges. According to the bank classmates got my debit card number and my pin number. I had to get another debit card and have flag on my account to make sure no more payments from classmates comes out. This was on 3/3/09.
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    Reviewed March 4, 2009

    I cancelled this membership months ago,
    I am still billed on my Visa Credit Card. Please take me off your listing and refund any payments made to your
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    Reviewed March 4, 2009

    Signed up for a 3 month trial that said in bold a one time fee. The website was junk and fake. They have since taken money from my bank two more times without my authorization. When I noticed it and tried to contact someone I can't even log in. I've done the lost password thing a hundred times with no response even though I know what my password is. I've tried looking for a phone number or email with no luck. I'm filing a complaint with my bank today and going to contact the BBB. Someone should shut them down!!!!!
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    Reviewed March 4, 2009

    I joined Classmates.com and have never been able to use their service. I have tried on a number of occasions to contact them but as of today can get no results. They charge my debit card every three months. I am disputing their charge with my bank and asking that they not pay them anymore.
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    Reviewed March 3, 2009

    Was charged a renewal fee without my permission or knowledge. Talked to a superviser who refused to reverse the charges.
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    Reviewed March 3, 2009

    Like so many other hapless victims, these thieves have continuously deducted $15 out of my account without my authorization or notice. How is it that with so many complaints levied against this scam operation, they are allowed to get away with their actions with no consequences whatsoever? I have searched in vain for a way to contact them. Nowhere in their website is a link in which to contact them or issue a complaint. They have developed a website which insulates them against any action. Is there ANYTHING that can be done to recover the money lost to these pirates and alert people to their fraudulent practices?
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    Reviewed March 2, 2009

    FYI, I am a classmates gold member and when you pay it says right there in black and white that they will renew your membership automatically if you do not cancel and that there are no refunds. Read the not so fine print people.
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    Reviewed March 2, 2009

    I feel ripped off and taken advantage of. I signed up for a three month subscription on classmates.com for $15.00 and was very displeased with the service. I thought that after the $15.00 payment (3 months), that was it, until I noticed that classmates.com was trying to pull $15.00 out of my bank account again on March 1st, 2009. I tried calling immediately, but there was no telephone number listed on the website and could only send an email. Subsequently, I received a return email the next day, which contained directions on how to change your account from automatic renewal to manual renewal. The problem is, I never knew that the subscription was set to renew itself, never ever received advance notice, nor was I aware when I first signed up... I tried contacting customer service again today, in which I received their online chat. They told me that I would not be able to receive a refund, even though I tried canceling on the same day of the renewal. They told me that I needed to advise them before the renewal date! The same day would not work for them. What a rip-off! I will never ever want to even look at this site ever again, let alone sign up again. To all those interested in classmates.com, becareful, they are a bunch of scammers! The same thing happened to me on Reunion.com and they honored my refund and it was a lot more than $15.00! CLASSMATES.com = RIP OFF!
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    Reviewed March 1, 2009

    I'm trying to cancel this membership, but I can't get hold of anyone nor can I get into their site. I've NEVER been able to use the site because of some cookie issue and I can't get past the first page. I didn't want them to continue to charge my credit card, but they have. There's NO WAY I can get rid of this other than to cancel my card, I guess. Can you help?
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    Reviewed March 1, 2009

    My credit card was billed $39.00 without my consent or knowledge until I received my statement yesterday, 2/27/09.
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    Reviewed Feb. 28, 2009

    I signed on for a free trail that wound up costing me 80 dollars and could not find a number to lodge a complaint. They charged me $39 and felt free to give my credit card number to some privacy matters place which I did get a number for and called and canceled thier services.
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    Reviewed Feb. 28, 2009

    They automatically take the renewal out of my checking account. I did not know about it, was overdrawn as a result. Want to unsubscribe and my money back. No place can you get ahold of them for that.
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    Reviewed Feb. 28, 2009

    Same old, same old I assume from the web sites. Lured into 7 day trial, noted in email at that time ONLY 7 day trial. Didn't even use 7 days, they lied about everyone looking for me. I am still getting emails of NEW friends; rubbish. Emailed to cancel twice, once before 7 days wjere up, again on 2/26/09 when I saw they charged my credit card $39.00. What a rip-off organization.
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    Reviewed Feb. 26, 2009

    I joined a 3 month trial period membership back in 2008 and they have been deducting $15.00 a month from my debit bank card every month without my authorization. when i tried to cancel b y e-mail i keep getting an error message telling me they cannot find that page, there is no phone number to file a complaint with and cannot e-mail to get my money back that was not authorized from me to take.
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    Reviewed Feb. 26, 2009

    Signed up for Classmates.com.
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    Reviewed Feb. 26, 2009

    Account #412623871 membership date 11-28-2008 FOR EDNA CURTIS --
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    Reviewed Feb. 26, 2009

    I have been trying to stop contacting me since june08.it says click here to stop contact and allow 10 days.It's now feb.09.I would like them to stpo contacting me.It's is intrusive when their contacting me is not welcome.
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    Reviewed Feb. 25, 2009

    I signed up for the Gold membership for a 3 month trial for $15. I was dissatisfied with the site, so I emailed them and told them to discontinue my membership. Classmates.com continued to charge my bank account through my debit card even after I contacted the bank and had them block their access and refund my money. Apparently they are finding new ways to charge the account, so I had to cancel my debit card and get a new one. They're illegally charging me for services I'm not using.
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    Reviewed Feb. 25, 2009

    Changed email sites and they never got it right.
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    Reviewed Feb. 24, 2009

    Unauthorized charge of $39 to my bank account debit card with no warning! I have been trying to log into the site to cancel for months, but it wouldn't let me log in. So I though it was already canceled! FRAUD!!!!! SO HORRIBLE!!!
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    Reviewed Feb. 24, 2009

    Over a year ago I joined classmate.com for a three month trial subscription. This was a $15.00 fee. I received a transaction through the mail which shows every other month in 2008 classmate.com was taking $15.00 from my account. This was not authorized. I was not receiving anything which indicated this was happening until my year to end bank summary arrived. What do I do?
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    Reviewed Feb. 24, 2009

    Classmates.com was renewed by debited our checking account. Then 4 days later a charge for privacymatter123. for 19.99 showed up on our debt card without our consent. I have contacted the Credit Union and have filed a fraud case with the Oregon City Police department and am signing an investagation from with the credit union and charging the company with fraud.
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    Reviewed Feb. 24, 2009

    I can not sign on to classmates.It is not taken my e-mail or password!
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    Reviewed Feb. 24, 2009

    When trying to go to my profile, all that comes up is a Lexus commercial. It's pretty bad when you go to a site you paid money to have, and can't even get to it.
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    Reviewed Feb. 24, 2009

    Here is a follow up to my complaint of 2/22/09 regarding Classmates.com withdrawing money from my bank account without my permission. I finally got thru to a representative who nicely argued with me stating that I chose automatic renewal when I signed up (which was not the case). I told her that I signed up for three months for only $15! In the past I had joined for a three month period with no problem and no automatic renewal. She said that in the fine print is states that my account will automatically renew and I said there was no such statement when I signed up in 8/08. I asked to speak with a supervisor who was very rude and hung up on me after I expressed that I felt that Classmates was deceitful in that they are charging customers credit/debit cards illegally. She said their clients are very satisfied and I said that has nothing to do with the fact that they are renewing memberships without customers permission and the fact that they withdrew money when they were not authorized to do so. She then proceeded to tell me that it was my oversight and that I should have called when the first charge took place (three months after). I said I didn't know to call, because I had only signed up for three months and did not think that Classmates would be automatically charging my account. In fact, I rarely signed on. It was yesterday morning when I found out that my card was being charged. I did inform the supervisor that I have already contacted my bank and she said she could not help me. When I said that there are several complaints just like mine, proving I am not the only one with this complaint, she said she's read all the complaints and that the customers failed to read the fine print. I said that Classmates must have changed their policy and fine print without notifying their customers, because there was no such fine print when I signed up for a one time membership fee for $15. That's when she said she was going to hang up on me, and she did just that. I was not nasty and I did not raise my voice, but she became very defensive and rude and that was it! I am keeping my membership active (not on automatic renewal) until this is resolved. If it is deleted, it was without my consent .
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    Reviewed Feb. 24, 2009

    Here is a follow up to my complaint of 2/22/09 regarding Classmates.com withdrawing money from my bank account without my permission. I finally got thru to a representative who nicely argued with me stating that I chose automatic renewal when I signed up (which was not the case). I told her that I signed up for three months for only $15! In the past I had joined for a three month period with no problem and no automatic renewal. She said that in the fine print is states that my account will automatically renew and I said there was no such statement when I signed up in 8/08. I asked to speak with a supervisor who was very rude and hung up on me after I expressed that I felt that Classmates was deceitful in that they are charging customers credit/debit cards illegally. She said their clients are very satisfied and I said that has nothing to do with the fact that they are renewing memberships without customers permission and the fact that they withdrew money when they were not authorized to do so. She then proceeded to tell me that it was my oversight and that I should have called when the first charge took place (three months after). I said I didn't know to call, because I had only signed up for three months and didn't think that Classmates would be automatically charging my account. In fact, I rarely signed on. It was yesterday morning when I found out that my card was being charged. I did inform the supervisor that I have already contacted my bank and she said she could not help me. When I said that there are several complaints just like mine, proving I am not the only one with this complaint, she said she's read all the complaints and that the customers failed to read the fine print. I said that Classmates must have changed their policy and fine print without notifying their customers, because there was no such fine print when I signed up for a one time membership fee for $15. That's when she said she was going to hang up on me, and she did just that. I was not nasty and I did not raise my voice, but she became very defensive and rude and that was it! I am keeping my membership active (not on automatic renewal) until this is resolved. If it is deleted, it was without my consent .
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    Reviewed Feb. 23, 2009

    I paid for one month of membership on classmates.com. I have been billed on my credit card since then. It is impossible to speak with anyone at this organization and have been givn the reunaround!
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    Reviewed Feb. 23, 2009

    I signed up for classmates.com 2 years ago. I did not want to renew my membership. I had 59>00 taking aot of my account.That money is for bills. I received no emails frrom classmates., stating that they were taking money out of muy account. I tried calling them and they do not return any calls. They say that the money is non refunduble. I saw nothing satying that they would renew my membership when I signed up. I need help in this matter
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    Reviewed Feb. 22, 2009

    I found a $39.00 charge on my credit card from this place, that I never authorized and who are give them the right .I want a refund now .I had my credit card number change because of them
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    Reviewed Feb. 22, 2009

    I signed up for a 3 month trial period and have just been charged another $15.00 without my permission. I discovered this just now while checking my bank account. I am going to contact my bank to file a complaint and contact Classmates.com.
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    Reviewed Feb. 22, 2009

    On 8/4/08, I joined Classmates.com for a three month period for $15. That is all I opted for. I have joined in the past, but there was never a renewal, just a one time charge. This morning, there was an e-mail suggesting that someone signed my yearbook, so I signed on to see if I was able to view the classmate even though I haven't been an active member. However, when I signed on, I found that my membership was current and active. I haven't signed on in so long, that I just figured since I only joined for a three month period, I was not active. I did not choose automatic renewal and just like in the past, I signed up for a one time charge of $15. In fact, I never knew there was an automatic renewal feature, but I am very good about monitoring credit card/debit charges and know for a fact that I only signed up for three months at $15. I checked my membership settings to see that I have been charged twice since 8/08 without my permission or knowledge. There is no number to call posted on their site, but they give you an e-mail option. When I clicked on e-mail for help, I get Oops! We can't find the page you're looking for. How convenient. I looked up complaints against Classmates on Consumers Affairs and found that this has happened several times and is ongoing (the same story as mine). I called my bank, but I can only dispute the last charge, as they will only go back 60 days. However, I did not know I was being charged for this, so I find it unfair that I cannot get my money back for the other months I was charged for without my knowledge. I was able to get a number for Classmates through my bank. When you call it, their recording states that if you are calling about a credit card or debit charge, it's because you have chosen automatic renewal. Since this is part of their actual greeting/recording, it's obvious that it's an ongoing issue with regards to customers being charged without their knowledge. This is not acceptable. How can so many people have the same complaint if Classmates is on the up and up? Even if it's $15 they've withdrawn, it's still your money and they don't have the right to take what's not theirs to take unless they have permission.
    I hope if enough people write in and complain about Classmates charging customers without their knowledge, action will be taken against them. I guess the next step for me is the BBB. There was no notification or email stating any charges were taken out or would be or that they've changed their system and you will now be automatically renewed even though you've chosen to manually pay. Once I get this squared away, I will remove my profile. I don't trust Classmates.com. I am glad I singed on today to find that they have been illegally charging my debit card. This is bad business and I wouldn't be a bit surprised if a class action case is forthcoming.
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    Reviewed Feb. 21, 2009

    They billed me without authorization. I joined for one month several months ago and now find charges for membership in January 2009.
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    Reviewed Feb. 21, 2009

    I signed up for their free trial, now I have been charged 3 times (every 3 mos.) 15.00 a time which has caused me overdraft charges on my credit card.
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    Reviewed Feb. 20, 2009

    Fraud, fraud, fraud. That and the classmates.com & reunion.com website as well. I paid for two subscriptions and received nothing. Classmates in the past I have been a part of and had no problems until now. You cannot trust anyone on the internet anymore. I am out $100. I will be contacting the media regarding this matter, to notify everyone regarding this matter, and possibly save someone some money.
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    Reviewed Feb. 19, 2009

    I was charged a $15 renewal fee and never agreed to any renewal and did not sign anything or authorize this charge.
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    Reviewed Feb. 19, 2009

    I participated in the Gold membership and everything was fine until I started having problems with my membership page. It started in October 2008 and I contacted them the first week of November 2008. All they did was get me to try different stuff which I did but no results. This is now the end of February 2008 and still no help or success of getting on my page however in the course of this problem Classmates decided to charge my card through 2010. I was told it was automatically authorized which I do not remember authorizing especially having problems and they knew it. People should avoid these individuals with dubious business practices.
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    Reviewed Feb. 19, 2009

    claimed I had people looking for me so I paid for the gold membership to learn who they were... there was no people from my class... also, auto renewal of $39.00 was charged to my card
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    Reviewed Feb. 18, 2009

    they keep taking money out of my bank without my permission last time feb 17 09 15.00 for 3 more months
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    Reviewed Feb. 18, 2009

    I found a $59.00 charge on my credit card that I never authorized.
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    Reviewed Feb. 18, 2009

    Classmates charged me for a year's service without my authorization.
    I don't even use this service!
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    Reviewed Feb. 17, 2009

    The email stated a year subscriptiom for 39.95, when I received my credit card statement I was charged $39.95 plus $19.95AP9*Pryvacymatters12877-993-6264 and another $19.95 for AP9*Pmidemyity.Com 888-840-6301, I would like to know why these two charges were on my credit card statement.The original email from Classmates did not mention any other payments other than $39.95 for one year . If this is your policy, I will decline any future memberships. I request you refund the $39.90 for the membership fees. I will pass this hiden fee to anyother pertential members in my class. Ed Hewett
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    Reviewed Feb. 15, 2009

    Same story as many others. Found a friend, prompted to pay $2.95 to send email (Gold Membership), bank statement showed $59.99 charge. No phone number to call, just email based support. Called my bank immediately (on a Sunday afternoon) to report fraud after researching similar stories. They canceled my card # and re-issued a new one and will refund my 60 bucks after I appear in person at my branch and complete an affidavit. National City, gotta respect your business practices.
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    Reviewed Feb. 15, 2009

    I was charged a $39 renewal fee by Classmates.com for a year's membership that I did not authorize. I have tried to cancel this membership and have been told that it is non-refundable. I have been communicating via e-mail with a Monica who refuses to accept that I was never informed of an automatic renewal or even received any advance notice that the renewal was up and would be charged. I have automatic renewals with other companies and I always receive a notice weeks before. I can dispute this with the credit card company but don't know how this will end up. Consumer Affairs needs to look into this unscrupulous business that is robbing people with their fraudulent actions.
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    Reviewed Feb. 13, 2009

    I made the mistake of initiating, what I thought was aone time fee of $15 dollars after answering an inticing email advertisement for Classmates.com. I went to the site and was not really interested in anything I saw. I forgot about the site and never went back. Several months later I noticed that Classmates.com charged my bank account for another $15 dollars, though I had not felt that I authorized this. I called Classmates.com after a difficult search to get a working phone number (imagine that). I asked them to reverse the charge and to close the account. I was told that they could close the account, but no reversal for the charge could be done. I spoke to several people including a supervisor named Lori. I was told no, no, no. Lori told me that I should have read the plain text advising me of the recurring charges and that shame on me for not reading the text her words! Classmates.com provides useless service for people playing on their highschool memories and thier bank accounts. Shame on you Classmates.com! Your day will come!
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    Reviewed Feb. 13, 2009

    I signed up for a membership and it was automatically renewed without my knowledge. They tell me it was on the website. I called to have the membership canceled right after I saw it on my credit card bill and they refused to refund me my money. This is poor business practice. Most companies refund your money as a gesture of good faith.
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    Reviewed Feb. 13, 2009

    I signed up for classmates.com gold account to use as a source for a class reunion. The event took place in October 2008. Today, February 12, 2009 I received my credit card bill and saw a membership fee of $39.00. I telephoned classmates.com to ask them to cancel my membership which they said they would but the $39.00 annual fee is non-refundable (it is for the upcoming year,not for services rendered). I asked to speak with a supervisor as I thought this was an unethical business practice. Joanne enforced the non refundable fee policy and said she would cancel my membership. When I expressed how unethical I thought this was she said she could change my type of membership for the year for $9.95 and reverse the $39.00. I told her that my need for the membership was no longer needed as the event was over. She still stood by the non refundable policy. I had no choice but to at least recover a portion of my $39.00 and have the $9.95 charge. I feel this is a very unfair business practice. They quoted a term in the agreement that states something about if you agree to auto renewal that cancellations are subject to a non refundable fee. Granted I agreed to the terms not realizing I would not be able to easily cancel my membership and not be refunded the fee for services I would not be using. I feel this warrants attention to protect consumers from such a practice.
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    Reviewed Feb. 12, 2009

    as everyone else complains about. After the three month trial, I find a $15 charge on my credit card. When I tried contacting via telephone, on hold for over 20 minutes...I had to hang up, and this was the telephone option for 'billing issues'....must be ALOT of people trying to call about them! I had to email them and get a run of the mill, non-personal response about how to 'cancel' my GOLD membership! bogus!!!
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    Reviewed Feb. 11, 2009

    I lost my original email address from when I originally registered with classmates.com. I have paid for a gold membership for years because it is automatically renewed. I cannot get into classmates.com because you have to use the exact email address you used when you originally registered. That is where I am screwed. I've done all the steps that classmates support has suggested and I still can't log into my account. Therefore, I am paying for something I can't use and they have been of little hope. There is no telephone number for classmates to get live support.
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    Reviewed Feb. 11, 2009

    I signed up for a 3 months trial of ClassMates because I received an email stating that someone was trying to contact me and that I needed a Gold Membership in order to contact them. I gave them my credit card number and signed up for 3 months for $15.00. There was no one trying to contact me. I did not notice until last month that ClassMates automatically renewed my membership for another 3 months for another $15.00 without my authorization. I have subsequently deleted my credit card and changed the renewal option. I have not yet tried to get a refund.
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    Reviewed Feb. 10, 2009

    My bank account was charged an automatic renewal fee for a Gold membership which I did not authorize.
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    Reviewed Feb. 10, 2009

    I too have been ripped off by CLASSMATES.COM After trying the $15.00 trial. I got bitten by the AUTORENEWAL that really is buried in the fine print of the contract. $39.00 and no respnoses from the company I searched for fraud by the company and lo and behold I got to meet all of the others that have been ripped off. The dissapointing thing is I am now burned with using my credit cards online as I have never had any problems in the past. And now I have met up with such an unsavory provider as CLASSMATES.COM. Do not try their services, Do not try any free trials just stay the hell away from CLASSMATES.COM. I am not going to use any excuse like I am unemployed and need the money or I am a single parent or a student. No what I am going to say is if you are a site that rips off the public you are just that a site that rips off the public.
    So in conlusion fool me once shame on you fool me trice shame on me. So that means cancelling my account calling my credit card to block any other transactions with classmates and probably change card numbers so they cannot suriticiously charge me again. Also I will check this site before charging anything online to my credit card again.
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    Reviewed Feb. 10, 2009

    Unauthorized charges to my debit card
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    Reviewed Feb. 9, 2009

    Classmates.com lied to me, told me someone is trying to contact me. Nobody was trying to contact me and they put a renewed charge of $15 every 3 months on my card.
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    Reviewed Feb. 9, 2009

    I signed up for 3 Months and now I cannot cancel my membership. I sent multiple emails thru their site, but they will not respond, I was billed again. I called the credit card company, they cannot do anything about this recurring payment. I did receive the number from my credit card company. They had me on hold for a very long time. Finally I spoke to a rep who cancelled the membership! Hooray!
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    Reviewed Feb. 9, 2009

    I was enrolled in a trial membership not knowing that classmates.com automatically renews your membership without notification, email or invoice. Three times they charged my bank account 9.99 even after I figured out how to change it from automatic to manual. To make matters worse they don't send you an email informing you that your account has been charged.
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    Reviewed Feb. 9, 2009

    Classmates.com used my credit card info .to sign me up for an additional 3 months without my approval. I am very upset and will no longer be using their site. I'm calling them tomorrow and I expect to have my money returned ASAP.
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    Reviewed Feb. 9, 2009

    Automatic renewal for fourth time after requesting cancellation for three times.
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    Reviewed Feb. 7, 2009

    They take my money from my credit card twice and still say I need to join...cannot send e-mails to classmates, nor receive them or see them. I want out...but can't find their address to send a letter let alone send an e-mail. HELP
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    Reviewed Feb. 7, 2009

    I signed up a year ago for a 3 month trial. Nowhere did it mention a automatic renewal. I have been charged $39.00 for an account I did not authorize. I chatted with an online person who told me it is non-refundable and that it stated it when I originally signed up. Why would I automatically renew a trial account! I cannot even log on again to cancel my account.
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    Reviewed Feb. 6, 2009

    I signed up for Classmates for what I thought was a Special for a year.This was Dec. 27th, 2008...card used and debit was taken out Dec. 5th 2009.. $19.95 again...then 2nd debit was taken out Jan. 5th 2009 for $19.95 ..I wrote Email asking them to cancel my account as I can not pay $19.95 monthly...Then we see they made another debit Feb. 4th 2009...same amt. $19.95..Is there a legal way to STOP these charges which we do not want any longer.
    I saw some where on the Inter net that Classmates is now in a class action suit to stop them from illegal charges. Please ..help us to stop this scam.. My EMail is beejay_bullock@hotmail.com Thank you . Please RSVP
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    Reviewed Feb. 6, 2009

    Classmates enrolled me in an automatic renewal process without my acknowledgment. When I signed up there was NOTHING indicating that I would be enrolling in automatic renewal. Atleast nothing that is shown in writing that is obvious. There was no option to check or uncheck auto renewal, nor a confirmation that you are enrolled in this.
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    Reviewed Feb. 6, 2009

    I signed up for a three month trial for $15- a couple of weeks later I had two charges on my debit account for Privacy Matters and Private Indemnity Corp. each for 19.95, when I called they told me I signed up for them w/ classmates.com which I absolutely did not. They took the charges off but I got a new debit card. I tried to contact classmates.com and they are only accessed by email. I told them I was angry that my information was released illegally and wanted to close my account and get a refund. They refused. I sent several emails and got the same response. Yesterday which is only 1 month into the contract there was another charge on my debit from classmates for $15 but since I requested a new debit card it was unable to go through. The initial agreement was for 3 months and they were going to start charging me EVERY month. Also, I cannot find any way on the website to get out of this mess. help!!!
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    Reviewed Feb. 5, 2009

    During intial trial membership I was enrolled in an automatic renewal membership without proper consent. When I called company about charges they refuse to offers refunds of renewal fees.
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    Reviewed Feb. 5, 2009

    I have had the same problems with classmates.com renewing me without my permission. Here is thier phone number for support I got through my bank 425-917-5000
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    Reviewed Feb. 4, 2009

    I am unable to cancel my subscription from classmates.com. No response by email or I can not reach anyone by telephone. I am very frustrated with them.
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    Reviewed Feb. 4, 2009

    I signed up for the gold membership with the understanding that it was a one time fee billed to my extra credit card on which I rarely use and which I get an electronic bill sent to my bank. I realize I should have kept better tabs on this account. I have no idea how much I have paid classmates but I finally closed this account and can't catch anyone at classmates to stop them from billing me. My email address has been changed for some time so I can't even get into that account and haven't been able to for about a year.
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    Reviewed Feb. 4, 2009

    Unauthorized use of my credit card. Renewed my member benefits, not known to me. They are crooks! And they have no listed phone numbers for you to contact a person. Everything is done via e-mail. I will never do business with them again
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    Reviewed Feb. 4, 2009

    When I ordered my membership a year ago, I was given an option as to how many years of service I wanted, I selected 1yr, believing I would be charged for one year. They have an automatic renewal in the fine print on the next page of their website. They say you can cancel at any time, but when it asked if I wanted to cancel, the only option they gave was no. Why give an option for length of service if you automatically renew. I immediately asked for a refund but they refused.
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    Reviewed Feb. 4, 2009

    I joined classmates after classmates e-mailed me one of my classmates was looking for me. I paid the initial fee for 6 mo. I thought after 6mo. they would contact me to see if I wanted to remain a member. On November 19th classmates took 39.00 out of my checking account without my permission or advanced notice that they were going to do it. When contacted by e-mail they told me I could cancel but they give no refunds. I told them I did not want them taking funds out of my account anymore and they told me I had to contact someone and I can't find who it was. Now in May they will stick it to me again. If you can find out who I contact to keep them out of my checking account I would appreciate it very much.
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    Reviewed Feb. 3, 2009

    I have again been charged $15.00 on my credit card this month without my permission. I have contacted classmates.com, had a reply from them and followed all the instructions for ending my membership.This is the third month of unauthorized charges on my credit card. I have to agree with everyone else ... this company is a fraud. I don't even know any of the people who have supposedly signed my guest book (except for one). My graduating class was small, only about 90 people, and we had all gone to school together for a long time. I knew every person my class. On the classmates.com website,they have listed all sorts of names of people who were never in our class. This is a funny story: I graduated from a popular Georgia nursing school in the early 70's. There had never been a male student at this school. It was several years later before males were admitted to this school. We were an all girls school. Well, supposedly some male who was supposed to have been in my class, signed my guest book, what's with this? Apparently, the people who run this site think we are all idiots and I guess we really are for signing up to start with. I only wish I had seen your website before I joined fraudulent group. They seem to give you a little true info to get you to join and then make up the rest of the stuff.
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    Reviewed Feb. 1, 2009

    This seems to be a common complaint! Signed up for 1 year gold and it was automatically renewed from my account. You can't talk to a person, only e-mail. I complained the same day the charge showed up on my account which happened to be the day my old membership expired. I was told to set my profile not to automatically renew for the next year! I did but still got charged for this year. I kept e-mailing and kept getting the same standard answer. I requested the fee refunded but never heard anything but the same thing about my profile for next year.
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    Reviewed Jan. 31, 2009

    They indicate on their website that you can try out their trial enrollment for $15. From reading these many complaints, I see that I am not the only one that understood that to be a one-time payment; no, they intend that to be $15 per month for three months, and you have to really run fast to stop it from going beyond that ($45). I have no doubt whatsoever that this is intended to mislead, and it is clear from reading these many complaints that plenty of people are being charged $15 per month for at least three months even if they manage to stop it at the three month end. Their website is deliberately misleading, I have no doubt about that, even just based on how many people got the idea that the $15 charge would be ALL they would be charged, whereas their carefully crafted writing made it appear to be a one-time $15 to try it out. If misleading the public in order to bleed money out of them is not illegal, welcome to the monkey house. SURELY what they are doing is illegal, and with this many people being scammed, even if it's only for $45 each (or who knows, maybe they go on stripping folks' credit cards after that), we should file a legal complaint.
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    Reviewed Jan. 31, 2009

    I joined Classmates.com to recieve news about my 30th class reunion this past fall (2008). Without my knowledge I was enrolled into a discount shopping club. Subsequently, Discount Shopping Club (aka Shopping Estentials +) began charging my credit card 19.95 per month without my approval. I never requested nor ever used this service. I have canceled this membership and they have offered to credit ONE month's fee. When asked for a credit for the preceeding months they said their policy was to offer a one month credit. Any additional refund beyond their basic policy would need to be handled by their Member Services department. I plan to request the full refund. Full refund remains to be seen as of this writing January 31, 2009.
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    Reviewed Jan. 31, 2009

    They charged me $36.99 on my AMEX card
    which I did not authorize. Amex gave me back the money but now I am afraid my credit card is out there for them to charge me whenever they wish. They have not responded to my emails. I will have to cancel the card and get a new one
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    Reviewed Jan. 31, 2009

    They charged me $36.99 on my AMEX card
    which I did not authorize. Amex gave me back the money but now I am afraid my credit card is out there for them to charge me whenever they wish. They have not responded to my emails. I will have to cancel the card and get a new one
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    Reviewed Jan. 31, 2009

    Same thing that happened with other members. I made sure I pressed manual because I didn't want them to automatically renew me. And they did - and charged my credit card $15.00. I am soooo mad. Tried to email them but it says oops - page is bad, that's bs. They also had people that supposedly I knew contact me - I knew none of them - it's all bs. Aren't you guys going to stop them!
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    Reviewed Jan. 30, 2009

    classmates.com automatically renewed my membership for $39.00 when they were unauthorized to do so. I joined classmates.com a year ago for $9.95 to see if I would like it. I never agreed to an automatic renewal and was never contacted by classmates.com to be told my membership was renewed. When I received my credit card bill, it was then that I seen I was billed for something I did not want or agreed to pay for. I have contacted my credit card company to file a dispute.
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    Reviewed Jan. 30, 2009

    Cl;assmates.com is one of several vbusiness elements under United Online, Inc.
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    Reviewed Jan. 30, 2009

    I guess I am just another sap in a folly of Classmates.com, who got taken by their automatic renewal fee of $15.00 for a most unused and over- glorified website!! I emailed my bank the other day, upon seeing an amount of 15.00 on my on-line banking statement, and I questioned the bank who had authorized the transaction ?? Well, of course, they played dumb, and told me to contact Classmates.com. I am in the process as we type, but feel totally helpless after reading everyone elses' ordeals. I am on SSI and seeing that 99% of my credit cards are with GE Money Bank, ( Need I say more there ???) every buck counts...
    I'll keep TRYING thou! And if I hit a road, I'll do the same as one of the others', and update my profile to warn future people about their practices !!
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    Reviewed Jan. 30, 2009

    I accepted a free week of authorized hits to the URL, which was to end on Jan 21, 2009. I did not accept anything else but when my credit card bill waS received, I was charged 39.00 for 1 year gold membership and 2 charges of $19.95 each for I.D protection whiich was not ordered. I called thye phone numbers for the 2 $19.95 nos and cancelled them today (Jan 30,2009). I am now trying to cancel the $39.00 charge.
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    Reviewed Jan. 30, 2009

    Same story as the many complaints against them. Ordered a Gold membership for 1 year and found out that it was automatically renewed without my permission.
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    Reviewed Jan. 29, 2009

    I have not been able to login into my account for over a month. I have emailed member services and dealt with at least 6 different people. Each time I have explained that the emails they send with the links to reset the password never arrive. Each time they send me the same directions. I keep telling them that it is not working and ask if we can try something else. I have asked for a phone number and of course never receive one. They have been kind enough to give me a free month of service, but that is totally useless since I can't login.
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    Reviewed Jan. 29, 2009

    Classmates.com debited my checking account $39.00 on Jan. 5, 2009. This was an unathorized action.
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    Reviewed Jan. 29, 2009

    I have tried a number of times to have classmates stop their $15 per quarter charges to my account, yet they keep doing it. They said I was enrolled in auto renewal, yet the web page said manual renewal. I received an email from them as follows:
    Hello Michael, Thank you for your reply. I apologize if this matter has caused you any frustration. Unfortunately, our records do not reflect a previous cancellation associated with your membership. On your renewal date, which was Jan 24, 2009, your Gold membership renewed for another term because you were still enrolled in the automatic renewal program at that time. Please be assured that your membership is no longer enrolled in the automatic renewal program and you will not be charged again. Your Gold membership will expire and revert to FREE status on Apr 24, 2009. We make efforts to ensure our members understand the terms of the membership they are purchasing by providing information about the automatic renewal program directly on the credit card payment page, right above the Submit Payment? button. On the same page, it states that payment for a Gold membership is non-refundable. The automatic renewal program and no refund policy are also explained in the Classmates Terms of Service, which you agreed to when you clicked the Submit Payment button to finish your membership payment We hope you'll take some time to explore and enjoy Classmates.com and get the most out of your Gold member benefits. We're constantly updating the site to make it more valuable to you and more fun to use. Thank you for being a part of the Classmates community! If you have any further questions or concerns, please reply directly to this email and we will be happy to assist you. Sincerely, Classmates.com Michelle
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    Reviewed Jan. 29, 2009

    This is a follow-up to my story posted on 1/21/09. It took several emails, but I finally got Classmates.com to refund the $39.00 they wrongfully charged me. The first guy said the charge was nonrefundable. I wrote back and said that was an unacceptable answer and that I would not pay. I also said I was disputing the charge with my credit card company. This led to a reply from yet another representative from the company who said that if I wanted they would refund the $39.00 and then charge me $19.50, the special promotion price of a new Gold Membership. Unbelievable! I told them again this was NOT acceptable, that I would continue the dispute with my credit card, that I was immediately filing complaints with the appropriate agencies, and that I wanted the name and address of the highest ranking officer in the company to whom I could write a letter of complaint. Well, a third guy wrote back and said that they would make a one time exception to the no-refund rule and reverse the charge to my credit card. As soon as I saw the refund on my credit card account I immediately went to the Classmates.com website and completely removed my registration, as they call it, from their website. Now, I know they can never charge me again because I no longer exist on their website! I encourage all of you to continue to write and complain until you get your money back!!!
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    Reviewed Jan. 28, 2009

    Billed me 39.99 without my permission as an automatic deduction from my credit card a year after doing a 9.99 special.
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    Reviewed Jan. 28, 2009

    Signed up for membership and never was granted access. Despite numerous efforts via email and telephone, never made contact with the company other than a recorded message. Classmates.com never responded, yet on a monthly basis (for over 12 months) charged my credit card.
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    Reviewed Jan. 28, 2009

    They will not stop account
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    Reviewed Jan. 28, 2009

    I did not authorize automatic renewal on my credit account. However they have charged me and I can not get them to cancel this account. I want them to stop charging me and remove my credit card information.
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    Reviewed Jan. 28, 2009

    December 2007, after using Classmates free service for several years, they convinced me to sign up for the Gold Membership. I did. There was a small charge, which was charged to my Mastercard.
    December 28, 2008 I found I had been charged $39 on my Mastercard by Classmates! I investigated, and through other victims of their deceptive billing practice, I found that in the Terms Of Agreement, on page 7, in the fine print, written in excessive legalese, was a comment that membership billing would be automatic. I realized then that I had been duped out of $39. I was never forewarned about this fact. There are no postings or other information that warns members about this unfair billing practice. I quickly filed a Dispute with Mastercard, which produced no results. I also attempted to cancel my membership. I have had three email exchanges with someone named Monica in the Membership Services department, but all she sends me are canned email messages, and she has repeatedly brushed aside my request to totally cancel my membership and remove all my personal information from their data base, including my credit card number. I informed them that I am willing to forfeit the $39, but I want to be removed from their system. They will not do it. In fact, Monica has not responded to my last email in which I said I was going to file a formal complaint with the WA Attorney General's Office. This morning I did file a formal complaint with the Washington Attorney General's Office. Right now, I just want the membership canceled and my data removed from their servers. They can keep the $39. I was a fool for not reading the 7 pages of fine print in the Terms Of Agreement. Classmates' methods, however, are deceptive and unfair. There is no means of contacting them directly. They have built a solid shield to guard against phone calls and personal contact at their office.
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    Reviewed Jan. 28, 2009

    I UPGRADED TO BE A GOLD MEMEBER TO SEE WHO WAS SIGNING MY GUEST BOOK. IT LET ME LOOK ONCE AND WON'T LET ME SEE AGAIN. NOW EVERYTIME WHEN I GO ON TO SEE WHO SIGNED MY BOOK IT TELLS ME TO UPGRADE TO GOLDMEMBER STATUS. WHY CAN'T I GET IN TOUCH WITH A CUSTOMER SERVICE DEPT TO ASK THESE QUESTIONS?
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    Reviewed Jan. 28, 2009

    I looked at the site . looked for some people I have not seen forever.
    I did not pay any money. Ever since I have recieved several emails.everyday.
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    Reviewed Jan. 27, 2009

    Classmates.com apparently authorized a membership program, in my behalf, to pivacy matters. This was not approved or requested by me!! I only authorized a $39.00 membership charge with classmates, NOT privacy matters!!!Privacy matters is giving me an immediate refund of their charges that were debited against my bank account I believe that classmates has violated MY PRIVACY !! accordingly, I am requesting an immediate refund of my classmates membership charge of $39.00. Your immediate attention to this request is very important!!!!
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    Reviewed Jan. 27, 2009

    Classmates.com automatically renewed my membership at $39.00. I contacted them on the 1 year date of my renewal and told them I was not interested and they renewed me anyway. They are refusing to refund the amount stating that renewal is automatic and I cannot do anything until the renewal in 2010.
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    Reviewed Jan. 26, 2009

    Classmates doesn't only tell you someone is 'looking' for you, they actually post false partial commentary, the whole of what you can read once you subscribe to their service.
    Two weeks ago, I saw a partial comment under a picture of mine, and I actually wanted to look up someone else, so I thought, what the hell, and signed up for the $15 deal. I clicked the button on $15, I am sure of that now, but as the page was being sent, it suddenly said the $39.00 amount. I immediately closed the entire page down, trying to avoid completion of the charge. The site does not give the user manual control over the choices, which is shady in itself. I then signed back on to see if it went through or not. For awhile, it appeared it didn't, and I was relieved. Then, after about half an hour, I suddenly showed up as 'Gold'. While on the site, I also noticed that there was no longer a comment under the picture. I checked ALL the pictures, NO COMMENT under ANY of them. It was a fake disappearing comment aimed at using fraud to get me to re-up to Gold status. I am so pissed! I did not use the site again, and attempted to contact their customer care. That page would not load. It would not load for three days. I finally found a page that would, and explained that the button was perhaps hit in error, but regardless I just wanted the $15 service. They never responded. No response to the phone numbers I found on line either. I made sure I did not sign on again so they could make no claims that I used their service, thus having cause for keeping my payment. I then called my bank, and filed a complaint to put a stop on my debit card. I just got a letter from Wells Fargo saying they credited my account for that amount, and that the matter is resolved. One reason they did that I believe is because I attempted action and was ignored by Classmates. Apparently when the bank investigates, they do the same thing so see if they can reach anyone. Guess not.
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    Reviewed Jan. 26, 2009

    Like many other people, I was charged for a automatic renewal from classmates.com without any notice. I have filed a dispute with my credit card company. Their website makes it almost impossible to find a phone number to call to make any changes to you account. When you try to make changes through the internet it keeps saying the 'link' in not valid. 99% of companies will return your money when you tell them you did not want to renew. Classmates.com will not.
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    Reviewed Jan. 25, 2009

    Paid for membership for this site first part of December. Cannot even access the website, states website cannot be accessed. Tried emailing them with the problem, all I get is an automated response. How do I remove my credit card info and cancel my account?
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    Reviewed Jan. 23, 2009

    Classmate does not deliver the services they promise on the internet.
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    Reviewed Jan. 23, 2009

    I noticed on my credit card they had charged me a renewal--of which I did not request and/or signed up for. I've noticed LOTS of similar complaints.
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    Reviewed Jan. 22, 2009

    Wow, well at least I know I'm not alone. I too was scammed by Classmates.com automatic membership renewal not once but twice. When it happened in January 2008, I changed the status of my membership so that my account could not be automatically renewed--however, January 2009 rolls around, and somehow my account is back on the automatic renewal option. I know I didn't change it.
    I couldn't find a customer service phone number anywhere on their site. I sent an email, and just got an automatic response (telling me how to change my account from automatic to manual--yeah, I already did that last year...). I did find their customer service number from another complaint website (It's 1-425-917-5000 in case you need it, too). The two women I spoke with would not budge on their no refunds policy. Definitely deceptive and unethical business practices going on here. I will be contacting my credit card company to dispute the charges. I hope with the advent of free social networking sites, that Classmates dies off--it certainly doesn't derserve to still be in business.
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    Reviewed Jan. 22, 2009

    Rip off. No one is actually trying to get in touch with you. You pay for the upgrade to connect with old classmates only to find that no one is there. There's really no more information than you get with the free membership.
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    Reviewed Jan. 22, 2009

    UNSOLICITED E-MAILS TO THE ADDRESS LISTED ABOVE, WITH NO OPPORTUNITY TO RESPOND AND ASK THEM TO STOP. HAS BEEN GOING ON FOR YEARS. CAN YOU HELP?
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    Reviewed Jan. 21, 2009

    have repeatedly written to classmates.com Thought I had cancelled last year (2008) wrote & spoke to someone. Now (2009) I was charged again
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    Reviewed Jan. 21, 2009

    Thank you Eric I did delete my credit card information and I hope this puts an end to this fraud by classmates.com.
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    Reviewed Jan. 21, 2009

    Classmates.com automatically charged me for a three-month renewal about 2 years ago. I was pretty certain I never changed from manual renewal to automatic renewal, so I disputed the charge. Well finally I gave in thinking that maybe I did have it on automatic renewal so I paid the bill, but then ENSURED that my renewal status was reset to Manual. That's where the status should have stayed forever. But on January 11th, 2009, I was charged for Gold Membership and when I actually accessed my account just a few days ago it showed my renewal status as Automatic. I DID NOT CHANGE IT TO AUTOMATIC. I hardly ever access the website in the first place. I have exchanged numerous emails with Classmates.com and they are basically ignoring the issue and telling me that these memberships are non-refundable and that I should basically enjoy the features on the website. Well, this is UNACCEPTABLE to me. They did this to me once before and I was duped by them at that time, but not this time. I KNOW I DID NOT AT ANY TIME CHANGE my renewal status to automatic and thus, I should never have been charged. I believe this is a deceitful practice on part of Classmates.com and I REFUSE to pay this time. I am convinced they do this to numerous people - they change their renewal status to automatic and then charge them and then claim it was the members' faults for having it on automatic renewal even though those members NEVER DID HAVE IT ON AUTOMATIC RENEWAL. I have asked my credit card company to start an investigation and I am writing to any other agency to which a complaint can be filed. I want to immediately close my Classmates.com account, but don't want to touch it at this point until this matter is resolved.
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    Reviewed Jan. 21, 2009

    Classmates automatically renews your membership at $39.00 even if you cancel your membership. They are impossible to work with. Avoid using this site at all costs. Keep your eyes out for a class-action lawsuit in Pennsylvania, and climb aboard!
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    Reviewed Jan. 20, 2009

    I have lost my password for classmates. For the past two weeks now I have been requesting one. they just recently wanted me to answer so, many questions about my computer and what software I was using etc etc. I want to cancel my membership but they will not give me a temporary password. I need help I do not know what to do. I am going to cancel my card so they can't get anymore of my money. this is wrong
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    Reviewed Jan. 20, 2009

    I signed up for classmates.com for two years at $59.00. Then I recently was balancing my check book and noticed that they deducted $59.00 from my debit card without my authorization. I then sent them an email which is the only way to contact the site and they sent an email back stating that I signed up for automatic renewal which I did not. They never notified me that my account was going to expire or that I would have to pay to renew again for another two years. I emailed back and told them I did not want to renew and would like a credit asap. They sent me an email stating that I would not receive a refund and that my account will not renew after 2011. I did not want to renew for another two years. This is a complete SCAM. I would like a refund.
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    Reviewed Jan. 19, 2009

    Cannot cancel subscription. Automatic renewal. I have purchased a Classmates membership for $19.95
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    Reviewed Jan. 16, 2009

    I purchased a Gold Membership this morning from Classmates and have not received any confirmation that it is in effect. I tried to see who had signed my guestbook and it did not allow me to axcess the information. If my application has not been accepted then I want to cancel all charges immediately. After reading all the complaints about automatic renewal of membership annually, without warning, then I would like to cancel.
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    Reviewed Jan. 16, 2009

    Update to my complaint dated 01/04/09: Classmates.com fully refunded the amout they charged my credit card. I contacted my credit card company, ConsumerAffairs.com and also posted my comments in my Classmates.com profile, so I'm not sure which was most effective. But something worked! :-)
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    Reviewed Jan. 16, 2009

    I signed up for a 3 month trial for $15.00 to try it out. NEVER authorized any other charges to occur. Yet they charged my credit card another $15.00 3 months later. I have not been able to contact them since I cannot find their customer service number. I will have to have my bank do a charge back if possible.
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    Reviewed Jan. 16, 2009

    I noticed on my credit card billing that I was charged $59.00 from classmates automatically. There was a phone # to call in WA. I've called many times, only to wait forever, and no-one answers.
    I've tried to email them to cancel, since I haven't used it for a long time. I don't seem to get much from it, and my password is gone. I email to find out why, and get a new one, but they never respond. Seems like it has turned into a BIG scam! I've recently read numerous (similar) circumstances, and all are credit card associated. I was told also that people I knew were trying to contact me, but finding out I didn't know them at all.
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    Reviewed Jan. 16, 2009

    I was unknowingly on an automatic renewal for this service. I had my credit card debited for $40 dollars without so much as an E-mail option. This is clearly an underhanded means of fleecing people. I do realize what automatic means but I still feel this is a sure way to milk the consumer for an extra year's subscription without their knowledge. This practice may be legal but it sure as hell is not ethical. There is conveniently no apparent phone number to contact these thieves to speak to a person.
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    Reviewed Jan. 15, 2009

    The automatic subscription renewal will renew indefinatley. The site claims that it is a one time payment.
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    Reviewed Jan. 14, 2009

    Have called many times to stop the billing to my credit card. Have been told this will stop. Some months no billing, then they will bill again. Can not get through on the phone, busy all times day or night.
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    Reviewed Jan. 14, 2009

    Automatic annual fee renewal of $39.00 buried in membership terms. Member must know to remove automatic renewal on-line or will be charged. This practice is shady and underhanded. I can just imagine how much money they make from their so called customers by screwing them over.
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    Reviewed Jan. 14, 2009

    I signed up for Classmates.com during a $9.99 Gold Membership promo in January 2008. In December 2008 they did an automatic withdrawal of $39 on my credit card without my authorization. I did not receive one email for this transaction -- asking me for renewal, let alone a receipt of the transaction. How is a company allowed to do this, in this day and age? They are notorious for sending out a billion emails, yet they don't find it necessary to send out one for subscription?? My credit card company has had several legal conference meetings our issue to no avail. They could not help me. It is absolutely astounding that Classmates.com goes on and no legal / government agency has held them accountable.
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    Reviewed Jan. 14, 2009

    On Dec2 23,007, after being emailed many times that an old classmate was trying to reach me thru Classmates.com,I noticed that I had to be a member to view this info.I was not going to pay $39.00 that they were then asking to join a gold membership. A few weeks later, Classmates.com then offered me a membership for $9.99 for one year,and I could see who was trying to reach me.( I thought it was just a trial membership type thing) I used my Juniper credit card to charge the fee of only $9.99. I have hardly used this membership the whole last yr., after seeing who had left me a message.The site in not usefull to me in any way, and I had no plans to renew this membership. Noone from Classmates.com contacted me, nor emailed me to ask if I wished to continue this membership. Then on Dec. 30, 2008, I noticed that on Dec. 23, 2008,a charge of $39.00 had been charged to my Juniper credit card, by Classmates.com, unauthorized by me, I might add. I then contacted Classmates.com, by email,to request them to refund my credit card for the $39.00,as I did not want to renew membership. I was told via reply email,by Sharon,of Member Care Dept.that appearently upon submitting the original fee of $9.99,onto my Juniper Credit card, in Dec. 2007, that I would be automatically renewed. I did not see this on original submission, or I would of cancelled this membership out, prior to Dec. 23,2008 renewal date. They said it is non refundable, and refused to refund me $39.00, despite fact that it has caused me a hardship, and I am not presently working, and did not want any charges put onto that Credit card. What a total rip-off scam this is. I even notified my credit card company, to say I did not authorize this charge, but have not heard back. But it appears that Classmates.com uses this practice alot, according to other complaints I viewed on your site .
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    Reviewed Jan. 14, 2009

    I tried Classmates.com free service for a few months and didn;t like the amount of advertising emails and plugs for videos I was getting, not to mention bogus emails telling me that the only way I could see poeple's messages to me was to upgrade for a fee. So, I deleted my account. This was back in November 2008. By mid-Dec. I was still receiving between 6-10 advertising and message emails a day from Classmates.com despite the fact I had deleted my account. I work in the social networking industry and I know what the right way and wrong way to handle customers is. First- their emails give you no way to opt out of their messages. Because of Privacy laws they need to have that in their emails. There MUST be a way for the consumer to be able to say NO MORE. When I contacted them, they just sent me emails telling me I had to change my account settings. But, gee...I no longer had an account so I couldn;t access any settings. I have now contacted the company for over 2 months. It is mid-Jan. 2009 and despite several emails from Customer Service telling me that my profile had indeed been completely struck from their site, I am still receiving up to 10 emails per day that I can not stop. THIS is outrageous! And it is an invasion of my privacy. And it also makes me very concerned for my identity protection and a lot more.
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    Reviewed Jan. 14, 2009

    I have the same problem everyone else had. I had an unauthorized charge of $39.00 onto my debit card. I tried in vain to contact them at the number that showed up on my bank statement next to the charge, 425-917-5000, just a recording, I stayed on the line over 20 mins. and never got a live person. I had to apply for a new password just to access MY account on classmates.com Goes to show you how much I knew about it. I found that they had me set up as an auto renewal, I had to go into it and change it to manual renewal as I was in the process of trying to cancel the whole thing as well. You have to jump through hoops for this...I also requested to be taken off their mail list. I haven't had any response from them so far.
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    Reviewed Jan. 14, 2009

    I WOULD LIKE TO REGISTER BUT MY SON HAS REGISTERD ON MY COMPUTER AND SO IT JUMPS RIGHT TO HIS NAME AND PROFILE AND WONT LET ME REGISTER.PLEASE E-MAIL ME AND GIVE ME THE INSTRUCTIONS AS TO HOW I REGISTER.
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    Reviewed Jan. 14, 2009

    Signed up for a year for $9.99 (placed on my credit card) & like many other's complaints I was then charged without any authorization $39.00 on that credit card. I called to complain & did not get anywhere with that. I wrote my credit card company & stated that the charge was not authorized.
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    Reviewed Jan. 14, 2009

    i was also charged a 15.00 fee. i specifically read the small text and clicked the button that rejected the renewal fee and was charged the fee. i do not use the site because it is the samething over and over. it is never updated and it is a waste of money.
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    Reviewed Jan. 14, 2009

    I just had the same thing happen that almost everyone else is complaining about. I just got charged $39.00 that I did not agree to and have already spent an hour trying to find some way to contact someone about it. What's worse my email has since changed, because I hardly ever used the account anyway and now I can't even get into the account to respond.
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    Reviewed Jan. 13, 2009

    I signed up for Classmates.com to try to contact kids I went to Highschool with before my 20 year reunion. Supposedly I signed up for 3 months at $20. What they did not disclose to me is that I was also signed up with a bogus vacation membership that cost me $12.99 per month. I never got a shred of documentation from the membership telling me what I get for the money but they charged my credit card 3 months in a row. I went through hell trying to cancel it and was left on hold and disconected several times. I finally closed my credit card completely. The name of the vacation membership scammer was TLG great fun but god knows what you get for the membership as I never even got a email from them welcoming to their company.
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    Reviewed Jan. 13, 2009

    Classmates.com doesn't have clear business practices. After I initially subscribed to one year for 9.99, I was automatically charged 39.00 in a subtle business practice.
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    Reviewed Jan. 13, 2009

    I had the same problem with Classmates that everyone else is listing. They charged my credit card $39.00 after my first year at $9.95 and refused to cancel it. I only got pre-written form letters in response. They said I agreed to auto renewal and there is no refund. I sent an email to my credit card company, American Express, explaining that I had NOT authorized the charge. I received a message back from them in less than two hours telling me they had canceled the charge on my account and notified Classmates. Way to go American Express!
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    Reviewed Jan. 12, 2009

    I paid $15 for a 3-month Gold membership in order to contact an old friend in March 2008. After this short communication, I didn't use the membership anymore. I was unaware that I had been signed up for an automatic renewal, and Classmates.com continued to charge me in June, September, and December 2008 until I discovered the charge on my credit card bill. I then canceled my membership and had myself removed from their website. I would like to point out that when I called their customer service number, there was an automatic recording about this exact problem. Apparently enough people have been duped to make this necessary, yet they still didn't send me an email to ensure that I actually wanted automatic renewal. I consider their actions highly unethical and tantamount to stealing. They also trick people into joining through duplicitous communications practices. I see that there is a class action lawsuit and I am interested in joining it.
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    Reviewed Jan. 12, 2009

    I signed up with Classmates.com in August 2008 for just a 3 month Gold Membership for $15.00. I had no idea there was a Automatic Renewal. That information was either hidden or not there at all. If I had known there was automatic renewal, I would not have joined. The first $15.00 I paid was a big waste and it was my fault for joining. But the 2nd $15.00 I was charged was not fair. This site is such a scam.
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    Reviewed Jan. 12, 2009

    When I checked my bank statement online, there is a charge of $39 for, I guess, a renewal to the classmates. I did not authorize this. I have not contacted anyone because I cannot find a way to do that. This is a charge of $39 that I cannot afford. I was not aware this would happen, and that it has probably already happened before.
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    Reviewed Jan. 12, 2009

    I also signed up for the three month trial for $15.00 for classmates.com. I was not impressed with their services so after the trial period I decided to not renew. I was shocked to see a $15.00 renewal on my credit card, so I also contacted them about reversing the charge. Like everyone else, I also received that form email explaining that I had indicated to renew automatically. I immediately contacted my credit card (CapitalOne) and explained the situation and asked them to dispute the charge. They just contacted me today to inform me that the charge had been reversed. Thanks CapitalOne! My advice to everyone is to dispute these charges and tell all of your friends that classmates.com is a major rip-off. Then complain on sites like this one. I just hope that if enough people complain about them, just maybe a class-action lawsuit could be started. Good luck to everyone!
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    Reviewed Jan. 12, 2009

    I was charged an automatic $39 annual renewal fee. Once I discovered their sleight of hand (never having seen the small print about charging me automatically unless I changed a profile that was set to automatic, I tried to get a cancellation of the annual fee, even willing to have the one month of the new year pro-rated out of the annual fee. They refused. I hope someone succeeds with a class action suit. I can almost understand being able to charge until the customer realizes its error, but to charge an entire year for a service that one wants to cancel, rather than pro-rating it is outrageous!!
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    Reviewed Jan. 12, 2009

    I was only using classmate.com once in a while I never signed up for a automatic memberfship. Now I'm getting charged $39.00 I tried to cancel this by calling the number my american express card gave me. Of course you can't talk to anyone. Please call the number and listen to their message. I followed the directions they gave me but on the site they did not show the refund. I need to get my $39.00 dollars back and stop them from continuing this every year automatically. Is there a phone number you can get for me to call and talk to someone. I went through this last year and now they are doing it again.
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    Reviewed Jan. 11, 2009

    Did not send the $10.00 gift card for Wal-Mart which was a condition of my registering for a one year membership.
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    Reviewed Jan. 10, 2009

    they charged my HSBC mastercard 39.00 without my approval.plus i didnt even graduate from east hartford high.i graduated from penney high school.
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    Reviewed Jan. 9, 2009

    I did not authorize my Visa to be used by this company . I do not know how they aquired it . It just appeared on my Visa bill this morning . Some time ago , I joined this site , but it was a free account. I seldom even looked at it . I want a refund from this company to my account and also to know how and where they got my visa number .
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    Reviewed Jan. 9, 2009

    I signed up for $15.00 for 3 months.
    I was billed 2 more times and did not like this site at all. When I called the number on my visa bill, I was told (automation) if you are calling re: renewal, you are automatically renewed. I never knew anything about automatic renewal. I was told to go to the site and click onto manual renewal - I did. I was out $30.00. I plan to cancel my credit card. I don't trust
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    Reviewed Jan. 8, 2009

    i have asked to stop taking 39.00 from my credit card account. I have looked on sight classmates.com for two weeks nowto find who i can get into contact with to stop the charge and that I no longer want that sight. If you know what number I can get into contact with please advise me so that I can settle this. AThe credit card company advised to call classmates.com and tell them. But there is no number for contact
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    Reviewed Jan. 8, 2009

    I CANT GET INTO CLASSMATES. I HAVE PAID FOR ONE YEAR. I THINK I AM PUTTING IN THE RIGHT PASS WORD. HELP!!!!!
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    Reviewed Jan. 8, 2009

    Classmates charged my EXPIRED Wachovia Visa checkcard for automatic renewal to them. I did not sign up for automatic renewal and wasn't worried when I saw the charge because of that particular card being expired. Wachovia let the charge go through and when I checked Classmates.com they even had all of the information for my new Wachovia visa check card including the new card expiration dates. What the heck is going on with Classmates and Wachovia. Neither one will reimburse my account so I am out $39.00. Well I won't being doing business with either one of them and I advise any of you that use Wachovia to be aware of the fact that they gave out personal card information. Isn't that a violation of law?
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    Reviewed Jan. 8, 2009

    when i got my wal-mart card for subscribing it had a zero balance. why?????
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    Reviewed Jan. 7, 2009

    They are charging me 15.00 a month and I am not interested in being a member.I cannot get in tuch with them There is no info at the website.
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    Reviewed Jan. 7, 2009

    Classmates.com is accused of signing me up for automatic renewal without my consent as well as debiting my account without same. They claim that at date of last renewal, 10/2008, that I consented to this. From what I remember at the time, there was no option on the page for such, unless it was hidden or obscured.
    Date of this violation was 1/5/2009. Customer e-mail support is disabled on the site, as of this morning. I searched the Web and found the number, 425-917-5005. When I contacted Customer Service, they were nasty, arrogant and refused to refund me any money, claiming that I knowingly consented in October for them to automatically debit my account. At times that I have let my account expire, I get guestbook signatures from people I don't know, prompting me to renew my account to see who has signed it. This is another deceptive tactic that must be stopped.
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    Reviewed Jan. 7, 2009

    Was charged a $39.00 renewal and I had no idea this was being done. Classmates.com did not have the OK to do this.
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    Reviewed Jan. 7, 2009

    I learned it may be an illigitimate sight preying on lonely people, hoping to reconnect with old friends from school days. To think it is a fraudulent sight made me cry, and it made me angry too.
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    Reviewed Jan. 6, 2009

    I signed for a three month interval to receive new contacts. The contacts were over a year old. I had already seen them. Also, some of the contacts we unknown to me.
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    Reviewed Jan. 5, 2009

    i have been charged $15.00 on my chase credit card acct.ending in 2971 twice,once in oct. 08 & also in jan. 09.for what,i have no idea.please respond as i will report this matter to the better business bureau. thank you R.Mata
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    Reviewed Jan. 5, 2009

    Classmates.com is very decieving in it's practices regarding subscription renewal. When I recieved confirmation of their subscription a year ago they did not provide any information on how it would be renewed or for how much. I did not get any notification regarding that I was going to be renewed for this service until I notice the charges on my credit card. I immediately contacted Classmates.com and requested that this service be removed and for my credit card to be credited back. They said that my account was set to Auto Pay and that my money cannot refunded back. I believe I had set this feature to not Auto Pay but it was over a year ago and I cannot be 100% sure since they do not provide a confirmation email. I have not used their service since it was renewed nor I will be using it in the future. All I wish is for them to credit my credit card for a service that I rarely used and will no longer be using.
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    Reviewed Jan. 5, 2009

    Like so many other complainants, Classmates claims that 'auto renew' was on my trial reduced price GOLD sign-up. I do not recall seeing that and I would not have selected it. If Classmates.com has pre-filled the option, they should be REQUIRED to send out reminders. I have been trying to cancel my membership but they won't honor my request. When I attempted to cancel my membership, all I got was a white screen after selecting membership information until it was too late according to them). Classmates.com has charged my credit card account $39 without my approval. I want to end my association with Classmates.com but they say they are keeping my money. They have no phone number and you cannot speak with a person. They are scammers, claiming that old Classmates are trying to contact me, but the Classmates were not. How can a company that takes advantage of people (especially the elderly and disabled) like this be allowed to continue to operate?

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    Reviewed Jan. 4, 2009

    Like others, on Dec. 23rd 2008, I got charged an automatic renewal for gold membership without consent. I was a gold member in 2006 to scope out info on my 10 year reunion. They kept my credit card information, even after it had expired and charged me $39.00 for a renewal last month. I've been working with my bank to get the charge back. All they need is me to call Classmates and prove they refuse a refund, and my bank will refund the money for me. What a scam! I had to cancel my credit card and send for a new one.

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    Reviewed Jan. 4, 2009

    Like so many other complainants on this site, Classmates claims that "auto renew" was on my trial reduced price GOLD sign-up. I do not recall seeing that and I would not have selected it. If Classmates.com has pre-filled the option, they should be REQUIRED to send out reminders. I have registered a charge dispute with my credit card company and advised them of this website so they can see how many people are having this same problem. I went in to my profile on Classmates.com to ensure I am no longer on auto renew. I will also add this info to my Classmates.com profile so that anyone reading it might heed the warning. I intend to end my association with Classmates.com.

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    Reviewed Jan. 4, 2009

    File a complaint with the Federal Trade Commission, the State Attorney General's office in your state, and the Better Business Bureau. I was given this phone number by my credit card's dispute dept. to call Classmates. It is 425-917-5000.

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    Reviewed Jan. 3, 2009

    I've been trying to cancel this membership for a week and there is never a submit button on the cancel request page. There's no email address that works. There's no phone number. The Help page again had no button with which to submit the message. Funny, but the submit button on the sign up page worked just fine...

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    Reviewed Jan. 3, 2009

    Will not cancel my membership. Will not send me a password so that I can follow their directions to cancel... Keep taking $ out of my credit card account monthly.

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    Reviewed Jan. 3, 2009

    I want to cancel my service but there is nothing to click on to cancel my service with you. You all are taking money out of my account and I do not want any service with y'all. I want to cancel any service I have with you. Please cancel any service I have with you and please contact me as soon as you do this.

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    Reviewed Jan. 3, 2009

    I was charged $39 on 23 Dec. 08. After looking back at my records, I saw that I had joined Classmates.com on 23 Dec 07 for $9.95. I wrote to complain about this charge without my permission and was informed that, "While purchasing your Gold membership, you were provided with information just above the Submit Payment? button explaining that all memberships are enrolled in our automatic renewal program." I did not recall any information about automatic renewal and had difficulty finding the information about that and how to prevent the charge in the future. What was NOT addressed about my complaint was the fact the charge quadrupled. I also feel that automatic renewals should provide the consumer with some reminder. We sign up a YEAR before we are charged again. I do not recall agreeing to the renewal and am VERY unhappy. I am still talking with them and will be talking with my credit card company at my earliest opportunity.

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    Reviewed Jan. 2, 2009

    I had a Gold Membership with Classmates.com which was scheduled to automatically renew on Dec 1, 2008. Two weeks prior to that time, I went to the web site with the intent to set my account to NOT renew. When on that web page, it was clearly stated that I could renew (12 months) for $9.95. I decided to let it renew. When I received my Visa statement, I saw Classmates.com had charged me $39.00 for the renewal. I've already attempted to clear the matter with their Member Service dept with no success. They simply told me that this charge is non-refundable and I agreed to automatic renewal. This is not the amount I agreed to when I renewed membership. I have copies of my Email correspondence with them.

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    Reviewed Jan. 2, 2009

    Classmates charged my credit card $15.00....I never gave them my credit card number. Where did they get it? Besides, they said it was free.

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    Reviewed Jan. 2, 2009

    I never wanted to be on classmates.com. I want to be removed, now.

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    Reviewed Jan. 1, 2009

    I have a regular (free) Classmates.com account. Last week, for the first time ever, I got email stating that someone had signed my guestbook. But the name of the person was glossed over in the email. They claimed that if I paid for a Gold subscription ($19.99) I could view my guestbook. Like a sucker, I did it. The name in my guestbook was of someone I'd never heard of. I sent that person email to find out who they were and never heard back. Two days later I got another signee. I'd never heard of this woman either but noticed that she was from my old high school (although she graduated 6 years before I was even born!) and that she had similar interests to me. I wrote to her to ask who she was and if she'd signed my guestbook. She wrote back immediately to say that she did not and that she'd never heard of me either.

    This is obviously a huge scam, where Classmates.com just fudges almost-random names into your guestbook in order to get you to pay their fee (and in the further hope that you won't cancel the automatic renewal to your credit card). I'm betting the poor slob whose name they fudged into my guestbook will have to pay to see the email I sent him, asking if he really signed my guestbook. Multiply this self-perpetuating scheme by 40 million suckers and you can see how they make their money!

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    Reviewed Dec. 31, 2008

    They placed my date of birth in the profile form; I never supplied my date of birth to them. They also set up the auto-renewal with my credit card number on it.
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    Reviewed Dec. 31, 2008

    I can find nowhere in the site to unsubscribe. I receive email almost daily and it is worthless unless you upgrade to a paid service which I have no intentions of doing. I want to unsubscribe. The rules say to contact the member care services but do not show how to do so.
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    Classmates.com Company Information

    Company Name:
    Classmates.com
    Formerly Named:
    Memory Lane
    Website:
    www.classmates.com