Classmates.com Reviews

I have been billed on two separate accounts for the Classmates membership. I want to discontinue and would please like a reimbursement. The charge has been made on my Capital One cards. The first account ending in ** for amount of $15 was on June 26th. The second account ending in ** for the amount of $15 was on June 22. Please cancel this membership. Whatever be the case, I should not have been billed twice for the same service.

I have tried to cancel my Classmates.com subscription online, to no avail. They keep charging my credit card.

Classmates charged my credit card today for $15.00. I cancelled this service back in March 2009 and all of a sudden in June they are collecting money from me (again). I personally talked to someone and they said they would take care of it. This is stealing from people and it’s more damaging when we cancel within specified contractual guidelines and they do what they want. Someone needs to stop them from doing this. It cost me more time and money trying to find a live person.

I signed up for a three-month trial period on Classmates.com for $15 a month. But it has been longer than three months and I still keep getting charged even though I did not renew. There is no way to get a hold of them. No phone number, no live chat, no email and even when I try to log in, it says that my email is wrong. I am losing money every month for a membership that I did not authorize.

Without any authorization or notification, Classmates.com charged my (old) credit card for $39, apparently for a renewal of membership which, again, I never authorized, asked for or in any other way sought or requested. I often receive email notifications from Classmates.com stating to look who has visited your profile, left you a message, checked out your profile recently, or see who is trying to get in touch with you - even when no one new has checked it out any time recently or this entire year! I called the telephone number for Classmates.com as listed on my credit card bill and it states that they have been overwhelmed with calls and then it disconnects me. What the **! They tell you on the automated voice message when you call that you can go online to contact them, but I have been unable to find such contact information and I have been unable to get a response to this unauthorized charge on my credit card. Again, this is a credit card I haven't used in over 1 year! How is anyone else going about obtaining a refund or contacting Classmates.com?

Some time ago, I subscribed and paid $17 for Gold membership. I have not renewed it. I was not contacted about renewing it, but a renewal charge of $17 is on my current credit card statement. I called the number for Classmates as indicated on my credit card statement, but I only got a recorded message saying to go online for contact. It is impossible to contact Classmates online to request a refund of this unauthorized charge. I am sure their process is illegal! I have never heard of such a thing. I have always been able to contact a “merchant" to request a refund of a credit card charge!

Classmates has billed $39.00 to my credit card without my consent or notification. I have not had a computer at home for over two years, nor do I use Classmates' service. I will be retiring in a week and do not want to pay $39.00 to a service that I do not use. I'll be on a fixed income so I cannot afford unnecessary charges.

I signed up for a One Time One Month gold membership just to try this service out. Now, my bank account is being charged every month without my permission. Calling the phone number that appears on my bank statement only leads to a recording that hangs up on you. Trying to use the online customer help does nothing. You fill out the information just to find that the send button is inoperable. There are no customer support phone numbers that I can find. I will attempt to cancel them through my bank.

I was charged $39.00 for a membership renewal with Classmates.com. When I tried to cancel, they would not refund my money. I did not receive any notice from Classmates.com that my membership was due nor was I informed that my credit card was being renewed. The 800 number associated with the billing to my credit card is an automated number and it is not possible to talk directly to any one. I have, through a number of emails informed Classmates.com that I did not want to continue my membership. They only respond with canned statements. I have ask for a telephone number for someone to talk to about this but have not been able to get a telephone number. I am out $39.00.

I was charged $39.00 for a renewal I did not order. I am unable to find someone online to correct it. I want to cancel.

I cannot cancel subscription to Classmates.com.

My account was charged $39 that I did not authorize them to do. I signed up for one year with no automatic renewal. I would never allow them to keep my info on file for them to charge my card whenever they felt like it. This is a scam and they need to be stopped.

They keep auto renewing my subscription after I have cancelled.

I signed up with Classmates.com for a three month trial period. I canceled and was told I had signed up for their Gold Membership, which I did not. And after having canceled several times, they are still withdrawing from my account. I e-mailed them several times to complain and said I have been trying to cancel this for more than a year. They told me they would cancel my membership months ago and they continue to steal money from my account! This is so unprofessional and I don't understand why this is not illegal.

I keep trying to cancel a subscription I did not even sign up for and cannot get them to do it. They keep billing my credit card for it every year.

I am not a member of Classmates and I, therefore, should not be charged on my credit card. I wish to have the amount that was charged ($39.00) credited back to me. I did not authorize this charge; therefore, I should not be charged for it. I called the phone number on my bill, but I only get a recording. I need some answer from a real person. I would appreciate your assistance promptly.

This automatically renewed my membership. When I called to ask why, they told me I had agreed to when I signed up. I should have read the fine print. They will not refund my money. I was on this site as a free member and got nothing signed up for 3 months looking for old classmates. I could not send a message like it states you could. They send me messages from people that were at the school while I was still in training pants. It’s a lie of a website that’s trying to hold on because of competition and it’s unlawful to do what they did. And when you call to talk to someone, it gives you information and then hangs up in your face.

I have tried numerous times to cancel my account and they still have not. I do not want people reaching me through this account. I want it canceled.

My brother lost his job and was feeling down. He did not have a credit card or bank card. Like a fool, I allowed him to use mine and signed up for a 30-day only of this asinine service. I, myself, watched my brother cancel this service at least 3 times. Classmates.com just doesn't get it. They are still deducting money out of my bank account. Then they say, "we can't talk to you as you are not the person on the account". But I am the person on the account as it is my bank account, they don't care! Then you go online and try to cancel, but the account won't come up. I have made 5 long distance phone calls to them. They tell me that they don't have an 800 number. I am sure that they don't because they didn't want to pay for all the millions of unhappy people calling them to complain. They have very unfair business practices and no morals whatsoever.

In spite of repeated written requests, and numerous attempts to change my account settings, I continue to receive emails from this site. I have "unsubscribed" many times, written messages via the customer support form, and responded directly to the emails. Nothing seems to work to either stop receiving the weekly emails or cancel my account completely. I have received no contact from an actual human at any point, whether via phone call or email. I am getting spammed by this website weekly at a minimum. Their required "unsubscribe" option is not valid.

I joined classmates.com and thought I cancelled my membership, when I left my former job and no longer had access to my email address, which is the one I used to set up the account. Then I got billed for gold membership. I got a phone number from the bank and called to complain. I was told "Sorry, you authorized automatic renewal when you didn't respond to the email."

I signed up for a 3-month span and they put me in automatic payment. I got online and asked to cancel membership. They provided me with instructions on how to cancel that don't match the screens that they said they would show up. It is impossible to cancel. I am going to my bank and demanding they not allow the automatic payment anymore. This is criminal and I hope that the company sinks. They continue take money from my account monthly and I am helpless.

I signed up for Classmates over a year ago. I cancelled my subscriptions (or should I say tried to cancel my subscription) after the one year was up. I discovered several months ago, my Chase account was being charged $15 a quarter to continue my subscription. I tried to contact Classmates. I wasn't able to get information about my missing password. I wasn't able to find a phone number. I was being "technically" challenged to the point where I believe there is some type of scam going on that makes it very difficult to opt out of this program. I contacted Chase to have them stop payments. They looked into it, but were not able to help. They said I needed to contact the provider directly. I once again received a charge on my account today. I once again wasted time trying to find out how to get into the system and cancel my account.

When signing up for Classmates gold membership, they sign you up for the extras that involve money being taken out of your account by other companies. The other companies started taking $20 out of my account every two weeks. I contacted the companies and canceled the memberships. I also contacted Classmates and cancelled my membership with them and was told everything was taken care of. Then for month later when using my card (that is tied to a saving account used for paying bills online so only that amount of money is ever in it) to pay a bill, I find out that I don't have enough funds in my account to pay this bill when I knew I should have the money.

We changed our email address last summer. I’ve tried to get the new address through the old email to stop my credit card because I have paid them for 2 years and had no one found I have ask for. They are still taking out of our credit card account.

I signed up for a membership and now my credit card was charged from another company, Family Safety Report. I didn't receive any literature concerning Family Safety Report. Classmates.com is giving out my credit card number. I removed my credit card info from the Classmates website under my account. I have never had one company give another company my credit card number and I have never had a company charge me before without authorization as Family Safety Report did. They are obviously working together on a scam. If I didn't read my credit card statement carefully, I might not have even noticed.

Classmates.com, aka Memory Lane, has been automatically renewing my membership which they told me I had agreed to when I signed up and it was in the fine print. They will not refund my money and I do not plan on using the site. In fact, I think I was on the site two times in total throughout the year of membership I signed up for.

When I honored my late father Martin, in Erasmus Hall High School, they turned around to put my father in the Classmates.com. However, he passed away in 4/12/97. Even when he died, they were imposing on my father to give donations to this organization to be receiving the Gold Star. They did not pay attention to me nor did they apologize. The way they act is very disrespectful. They don't even want to believe me that my father passed away. I do not appreciate what they did to me. Classmates.com, spread my father's information to all the schools. Please stop it! Even the girls from Lake Worth wants to flirt with my father. It's very embarrassing! Please tell Classmates.com to remove my father from their list. Thank you!

This company keeps billing my credit card $59.00 every June since 2006. I only had it for a year and cancelled. I even had my credit card # changed once since then. The service rep. at the card co. keeps suggesting I change the number. I will not! Interest charges, you should see the companies that think they can rip me off!

I signed up for classmates.com for a free trail and got charged for it for $.95. Then all of a sudden, they are charging me $15.00 more and took it out of my checking account. They never asked me if I wanted to keep using it. I would like my money back. It almost wiped me out of money.

Regrettably, I signed up for Classmates' Gold membership last year and discovered that they continue to charge your credit card annually without ever notifying you personally. They can do this because of the "fine print" when you first signed up. However, I have long since forgotten my log-in ID and password, and have sent them over a dozen requests for new log-in information and have never been responded to. They do not ever answer their phone for customer service. I was on hold for over 20 minutes before hanging up. I called repeatedly.

I’m trying to cancel Classmates.com membership. I can not locate a phone number. The website keeps coming up as not available.

I signed up for a three-month membership with classmates.com to locate classmates for a high school reunion. They took the liberty of signing up for the "auto-renew" option and have been charging me $15 a month for seven months after my membership expired. I know that I should have been more careful in reviewing my credit card bills, but I was not and don't want other people to get caught in this trap.

I want my information out of this website. I have been trying to e-mail them, but I get no response. It won't let me log in to remove my information. I need Classmates.com to have better customer service and/or have this site check out for their poor service. I want out! To add, I am being harassed by strangers who claim to know me, and my email address is full of their crazy e-mails. It's costing me time, and it's annoying.

I have tried everything possible to block their emails to me. There is no way to get through to them to tell them to stop harassing me. I want them to stop this. Now! It's damaging my home computer that I must use for business purposes, and it's taking my time trying to stop them. I am fed up with them.

Just like many others, they automatically charged my credit card for renewal fees without my knowledge or authorization. They refuse to refund my $39.

I registered incorrectly and not allowed to change it. I want out of this entire mess. I will make certain, to tell one and all about your not user friendly system!

They removed $59 from my bank account. This charge was not authorized and when I asked them to put the money back they told me "no refunds", we have an A+ rating with the BBB and I could not take action to get my money replenished. I am presently unemployed and can barely pay my bills.

I can't get them to stop billing my debit card. I don't want their service anymore. You can't unsubscribe or get your name off their list. They take no action. They used to notify you to renew back in 2002. Now, they just con you into signing up again, because "somebody you know signed your guestbook." What a sham. They refuse to acknowledge your complaints and try to intimidate you.

They keep charging my credit card $15.00 every month for a service that I have been trying to cancel forever. You will have to replace your card to stop them from charging and place a dispute with the cc company.

Having been a member for 2-3 years, I tried multiple times to cancel my membership. There is no apparent phone number to contact on their website. When you e-mail them, the e-mails get lost in cyberspace because the only way to reach them is through their website and you can't retrieve them. They continue to bill my credit card, so now I will be disputing the charges for the umpteenth time. Do not deal with this company. They have poor customer service and lack of response to customer complaints.

I subscribed in 2003 for one year and then cancelled and never had a charge until recently in 2009. Since times are tough and I'm on a strict budget, that $15 charged sent my bank account into overdraft; therefore, I have to pay an additional $30. I've tried on a number of times with the phone and haven't reached anyone yet since they claim they have a high volume of calls and always refer to the web site, which you'll notice has no address on how to reach customer service.

I am constantly being charged by them for a subscription that I asked for a year ago. It is impossible to contact anybody there to get them to cancel it. About $200 plus future losses if I can't get them to stop.

I subscribed for a three month trial for fifteen dollars months ago on my Target charge card. I received another bill for fifteen dollars June 13, 2009 which I did not give permission for them to charge on my account. I tried everything to get in touch with them and I have no luck. I did have a password but I forgot it because it's been awhile since I have used it. I will appreciate your help.

Company is attempting to auto-renew my account without proper authorization/communication (i.e. email auto-renewal form). My credit card has been charged $59 automatic renewal fee and their website does not allow direct phone contact to dispute, only generic email!

Like many others. I tried the Gold Service not realizing that their T&C state that there is an automatic renewal. I caught the renewal on my credit card statement five days after it happened, emailed them and was told how to cancel online so I would not be charged again next year. Not advising customers of impending charges or even providing notice that they have charged a credit card may be legal, but it is still shady business practices. What surprises me is that they have an A+ rating with the Better Business Bureau. I encourage everyone to file a complaint online with the BBB. It may prompt some action or at least a reduction in their rating.

They have tried to renew a membership that I never requested that they renew and they have done so using incorrect credit card information. I have noticed that I am not the only one to have this unfortunate experience and I now believe that this organization may not even be based in the USA. Beware of Classmates.com, they give lots of promises, but no delivery, and put more and more charges that you did not authorize.

I signed up for Classmates in January 2007 and was enticed to up my free membership to a Gold membership with promises of contacts with all my former class members. After checking for several months, I realized very few of my classmates were on the website. There was only one legitimate person who contacted me but all other supposed contacts were people I had never heard of. They were definitely not my classmates and were probably fictitious. We had a small class of 207 so I know every name from our class. Only one was online.

Classmates charged $16.00 to my credit card account without my authorization. It was charged to my credit card.

I just filed this complaint with BBB. I signed up for a free Gold membership trial with Classmates.com in June of 2007. I ended up trying the service for a year. Under my profile, I did not allow them to renew my membership. In 2008, my membership was renewed anyway. I called them to correct the problem and was told that my profile did not reflect me changing the non-renewing option. Meaning, I had been charged for another year of Gold membership.

I just filed this complain with BBB. I signed up for a free Gold membership trial with Classmates.com in June of 2007. I ended up trying the service for a year. Under my profile, I did not allow them to renew my membership. In 2008, my membership was renewed anyways. I called them to correct the problem and was told that my profile did not reflect me changing the non-renewing option. Meaning, I had been charged for another year of Gold membership. Because one year had past and in my mind, I could have made a mistake, I did not complain much. However, I requested that they exclude me from the automatic renewal from their side so that there aren't any misunderstandings on my end in the future. I verified that my membership was not set up for automatic renewal.

I signed up for Classmates.com thinking that when I received an email from them that someone was looking for me. I went to school in Oklahoma and now live in Wisconsin so I thought okay, it's been almost 20 years, maybe someone is looking for me. No, it was all crap and lies by Classmates.com. Then I noticed that I was getting billed 15 dollars every 3 months. I unsubscribed thinking that took care of it, but no. I just looked at my statement and there it was again. So I went back on to the website and canceled everything that had a cancel button on it. I found the number to Classmates.com and talked to some girl and I told her that when I unsubscribed, I thought it would take care of all of that but it didn't.

I signed up for Classmate.com, gave them my credit card information, and they eventually billed my card for charges I did not approve. Because of what happened, I lost money that was to feed my family for the week. Now, I will not see it for maybe more than a month.

Money was taken out of my account ($59.00) for what, I don't know. I haven't been on Classmate.com since last year. This has happened to me in the past. I need my money back in my account. Thank you.

I noticed a charge on my May credit card statement. I called the number and asked how this happened. The nasty woman on the other end stated that is was an automatic renewal for Classmates.com. I asked when I did this and she said since May of 2007. I did sign on for this but I have not used this service. I asked for a refund and the woman said that there are no refunds and there was nothing that she could do. These practices should be illegal and not allowed to happen. They get millions of dollars a year in monies that are not authorized. Since this has happened I have canceled my credit card. This is the only way that I believe that they cannot get any more money. Someone has to stop these unfair business practices.

I haven't been with Classmates for over a year now. I signed up for the free trial and then extended it for one month. I paid $15.00 for that because they made it sound like someone was trying to contact me. I could see who that someone was by paying for another month of membership. I did this and only received that someone had checked on my name and there was no message. What a lie!

I signed up for a free membership and then the gold membership on an annual basis. I did not authorize automatic renewal. I have not used this website for over a year. But on 5-19-09, they billed $39.00 to the credit card that I had used to pay for the original gold membership. I called both phone numbers on my bill, but was put on hold and I was told to contact them online. After seeing all the complaints against them on this website, I disputed the charge with my card company which will take up to two months to resolve.

About a year ago, I signed up for the 3 month trial offer on classmates.com. I never authorized them to take anything other than the 3 month $15.00 payment out of my account. They have been taking $15.00 out of my account for a year now and when I finally got through to them, they couldn't even find my account. I gave them my email address and it wasn't found. I contacted my bank and am claiming back all the charges they gave me. I never authorized anything other than $15 to come out of my account. I was reading on the web that I am not the first person this happened to. How is this legal? Something or someone should be looking into this scam.

I have not used the service or renewed and they keep charging my account $15.00 even though the card's expiration has changed. I want them to stop. Money is tight and I can't have someone stealing money out of my account. I need all that I have and I am on a tight budget.

I have been fighting these crooks for nearly 2 years now. They have taken so much money from me, and I can't get them to stop or my credit card company to stop taking it out. I have contacted Classmates at least 3 times on the phone and tried to e-mail them, but it wont stop. I have told my credit card company that I have never authorized them to take my money, but it still continues.

I received a statement from my Bank of America credit card... a card that had long ago been closed... with a $39.00 charge from Classmates.com. I have never, ever signed up with them. Yet, when I called the "Disputes" department at BofA, they told me that this charge could not be disputed through them and that I must call Classmates.com and settle the dispute with them.

They have charged my credit card on Mar. 17, 2009 twice in the amount of $39. I signed up because it was supposed to only be $15. Instead, they charged me $78.

Upon receiving my credit card bill on 4/18/09, there was a charge of $39.00 from Classmates.com on 4/8/09. This was an unauthorized charge. My setting was on auto-renew, in which I believe they should have contacted me before renewing this account. The expiration date that Classmates.com had on file already expired. They never contacted me for a new expiration date, but lo and behold, they have one on file. I have tried without success to contact Classmates.com with no phone number and their customer support team seems to no longer exist. My credit card company is working on the issue. By the way, AmEx has no contact info on Classmates.com either. I feel that Classmates.com is a big scam company making money on others.

I cannot seem to get rid of my automatic renewal. The Classmates.com website seems to make it highly difficult to cancel. I don't remember my log in or password and there is no way to get it if you don't have that. This is a rip off designed to keep getting $15 a month from us.

I became a Classmates.com member in 2007 in order to find out details of my upcoming class reunion. I had a lot going on in my life in 2008, so if they renewed me, I didn't catch it. However, I did catch it this year when a $39.95 charge hit my Mastercard. I immediately contacted Classmates.com via email and also filed a dispute with my credit card company. I recommend that anyone dealing with this issue with Classmates.com or any merchant that fraudulently charges your card, dispute the charge with your credit card company. My understanding is merchants get hit with penalty fees for these charge reversals.

I too have been a victim of Classmates.com. They charged my credit card for $39 even after I expressly told them to cancel the membership within minutes of signing up for a one month membership. This company is nothing but a sham and scams people out of money. I may have to change my account just so I don't get charged any more of their fees.

I don't know how they charged my account 59 dollars on my credit card. Please stop this .

I have discovered an unauthorized charge of $39 on my bank account from Classmates.com. Apparently, my account was set to auto-renew, totally without my authorization. I have since removed my credit card information from my account and turned the auto renewal off. I have read numerous complaints pertaining to this same problem. I have to admit to becoming physically ill at reading four years' worth of complaints about this one website's service. I hope that this will be taken care of soon. And I'll repeat what some of those before me have said; it's illegal what Classmates.com has done.

I cannot get them to stop the auto renewals, even after 4 requests to stop.

I noticed a $59 charge on my checking account which posted on 4/11/09. You cannot cancel online and they are not open in the evening hours. I called Classmates.com on 4/16/09 and was told by Sabrina that I should have read the agreement when I signed up, that it would be automatically renewing. I explained that I do not use the site at all and why an email reminder was sent of the pending renewal. She said that they don't send out reminders, that it is up to the member to cancel. I said since it's prepaid for the next year, I should receive a refund for cancellation. She stated they don't issue refunds. I said that it must be illegal because no other business has a no refund cancellation policy. I had all my information removed from the site, or so I requested it to be. $59 is a big chunk of weekly grocery money to have taken out of your account unexpectedly. They are very smug and secure in their policy and that it is very legal, according to Sabrina. They need to be stopped.

That pesky auto-renewal! I noticed the charge on my statement, posted 4/10. I sent an email to Classmates, receiving the usual, "Our policy is no refunds," and "Gosh, when you enrolled, you agreed to automatic renewal," spiel. Umm ... no. In CT, we have regulations related to unfair trade practices, and one requirement is that any seller must refund cash or credit within 7 days of purchase upon request. An additional concern was that the credit card they used had expired since I had enrolled - and their customer service email explained that they utilize a service to update expiration dates and credit card numbers to avoid interruption of service?

There is no way to unsubscribe. The links send you in a circle and you end up with "Ooops this page not available" when you try to unsubscribe. By the way, I never meant to subscribe but signed up for the free trial which automatically subscribed me at the end of the free period, but that's my fault. Now, I just want to unsubscribe and am sent on a wild goose chase when I try.

Apparently, Classmates.com gave my credit card info to a company, TLG Great Fun. I never signed up for this and the charges were unauthorized by me. I discovered I had been charged $12.99 a month for 9 months. TLG said they will credit me, but I think the problem was Classmates giving my private information to another source. I have not been a Classmates.com member for well over a year. I did find hundreds of complaints about TLG and unauthorized charges on several websites. This should be illegal!

I never signed up for their Gold Membership. After I saw it on my credit card, I tried calling them. Their number is discontinued. There is no follow-up number. I tried to cancel through the website; it wouldn't let me hit send. How do I get them to stop billing me?

Unauthorized charge on credit card every 3 months. I can't get them to stop! Please help me. This is very stressful. I do not want to pay for a service I didn't ask for or want.

They continue to charge me $15.00 every month, but I am denied access to their site and cannot cancel. They send my password renewals to a defunct email address so I can't log in. There is no way to contact them. No contact button on their site or customer service email listed. I am spending almost $200/year on something that I can't use!

Classmates.com finally wrote me back and said essentially, that I am not getting my money back and that I agreed to the $15 every three months. My option now is to cancel my credit card. They lie, so please help me by getting the word out not to sign up for Classmates.com.

I discovered an unauthorized charge to my Visa/debit card ($39 charge). Playing hell trying to get it resolved.

I joined Classmates.com two years ago and had them charge my credit card automatically for the membership of $15 for the year membership. When I moved and changed my address and email address, I have not been able to get on to Classmates.com page at all. I can't find a phone number for them and cannot contact them. They are now charging my credit card every other month $15. I don't know how to get those charges to stop or how to contact Classmates.com. Any information you can forward to me on how to contact them or how to get the charges to stop would be very helpful.

This is a fraudulent site. This free service doesn't deliver anything unless you pay. I found their customer service site in a PC Magazine article. Every time I tried to access the site highlighted in the magazine, I lost my internet connection. If I typed it in myself, I'd get far enough to be told that my query couldn't be sent because the email address I gave was incorrect (lie). This happened several times. You can get in but you can't get out, it seems.

I had set my auto renewal to manual 2 years ago. I checked it about 6 months ago and it was still manual. At the end of March of ‘09, I was charged $59.00 for Golden Premium membership renewal for 2 years. I had not received an email telling me the time was near for renewal, or an email telling me the amount was about to be taken off my credit card.

I think I signed up for classmates.com for three months. I never thought any more about it until my charge card had $15.00 charged to it. I gave no permission for them to do so. I don’t understand how companies get away with this. Now I have attempted to contact them and they say I have no account with them. I want my $15.00 back and no more charged to my acct. I want to do this without having to cancel my Discover card.

I joined several years ago and did not renew. Over the years, they sent me additions from my high school, none of whom I recognized until a week ago. I rejoined Classmates for 3 months to get in contact with fellow graduate. They upped the 3 months registration to 3 years and then said to get full info would have to upgrade to Gold. I went along with this dishonesty and then they would not transmit an email I wrote on their form for it contained info on contacting me, which is why I joined. They have a coin man's scam in not allowing contact between individuals on the pretext they are insuring safety. They intrigue you with a name that in this case I knew well, but then don't allow any contact. They claim they send their own email to the individual classmates but I have received nothing and expect my fellow classmate received nothing. Their actions are despicable, offering the possibility of re-meeting a classmate I have lost contact with but then, tantalizingly, preventing any contact, no address, phone number or email.

I paid $19.95 for a gold membership for 90 days. The second time I tried to log in (a day later), it said I was not a gold member and denied access! Instead of three months, I only had less than an hour of access! (I would like my money refunded!) I have since changed debit card numbers to prevent further access to my account. The help links at Classmates.com were not functional.

I was on Classmates.com and a friend forwarded me something from Ohio last January and, ever since, I have not been able to get into my account. I have requested since January for them to send me my password and I got no response. I can't even get in to join again. They say I have an account. Well, I'd like to use it! I paid for it!

I joined Classmates.com, gold membership, for $15. I was charged an additional $19.95 for something called Privacy Matters 123 and another $19.95 for something called PMIdentity.com. I never knowingly agreed to these extra charges. I don't ever know what they are for. This is fraud. I want my money back!

They charged me an automatic renewal (approximately $40.00), and there seems to be no way to contact them via email or phone. I do not recall signing up for this and want it to stop. I would like to join the class action lawsuit.

They charged my credit card for a two year contract that I did not authorize, and they refused to refund the $59.00 charge.

I tried to cancel membership but no contact numbers or email is valid. This goes beyond fraud by giving out contact links that don't work!

I signed up for Gold membership so I could communicate with those who left messages or signed my guest book. Doing so did not give me those privileges. I then went looking for others who have had problems with this group, which led me to this site. I have been charged $15 for something promised and did not receive. Now that I have read other accounts of what they experienced, I am afraid that I will end up in the same endless billing cycle they experienced. I am going to my bank on Monday to stop payment.

I dropped by subscription 2 years ago. Last month, I started looking for someone who I knew in the Navy back in 1972. Many of those reading this have probably done the same thing, a simple Google Search and then to Yahoo's PeopleSearch.Com then it takes you to intelius.com. About a week after going into intelius.com and not choosing to pay any fees for the records they have, I received this mysterious email from Classmates.com that someone was searching for me, and I should check my inbox. Well, I checked and the message in my box left an email address in the text of the message. I sent that email address a note, and I received a response asking me to send history, my current mailing address and notes of interest. This was framed as coming from the very person who I was previously searching for.

I've been charged twice in a few days apart. I signed up for a year, they advertised for $19.95 and then they put another $29.95 on my debit on the first part of April 2009. There is no number to contact someone about this and I want my $29.95 back. This is fraud and I have read a lot of complaints of other people having the same problem as I have. Please help me solve this problem.

I want to cancel my Gold subscription, which will be renewed on 4/17/09. I have tried to do this to no avail.

I only authorized a one-time charge for 3 months at Classmates.com as I wanted to see who had left new messages for me. You cannot do this without signing up for a gold membership of $15 which I did ... for one time only. Now I see they have billed me again for another 3 months and set the charge up on my account as recurring which I did not authorize. As this was on a debit card, I have no way to undo this. I went on my profile site and took out my credit card and requested the account to be cancelled. I tried to find an email address to request a refund of $15. Every link you click on for "Customer Support" replies as an "Oops ... unable to find. Please check your spelling," and the link to directly chat with a real person gives the same response! I'm very frustrated!

I was one of those that paid the price only to discover that no one listed was any known friend. I even fell for it a second time when I was trying to search out a really sick friend who then died before I could reach them!

Two years ago, I made the mistake of joining their gold membership for which I paid with my MasterCard. After the expiration date, they automatically renewed my membership without my approval. I could not get my money back. Now I tried to unsubscribe totally and find it impossible. Instead of unsubscribing, they have enrolled me again in their gold membership! There is no phone number to call either! They have my credit card number and keep enrolling me against my wishes. I wish to unsubscribe!

I have attempted to cancel this service twice. The first time was last fall when I went to my online account to change settings so I no longer received numerous emails. I was no longer using the membership and it was due to expire in 2009. I noted that my account was set to automatically renew, which I was unaware of. I changed this to manual, even though the card on file expired in December 2008. Because I made this change, I did not change my email options alone. I have no documentation regarding this, as it was done online at their website.