Barclays Bank

The online application process was extremely time consuming, and frustrating. In the process of filling in all the personal information, the web page jumped back to the starting point, losing all the data that I had inputted. This happened FOUR times. Upon finally getting past the data inputting I checked back to see what the status was for my application. The website told me that they had no application from me. So I called their contact number which directed me to a "helpful team member", that was difficult to understand. That person told me I needed to talk to a different department. They gave me a phone number that turned out to be a private company not in any way related to Barclays. So I repeated the process only to finally be given a different number to call. When I called them, they said that I needed, again, to talk to a different department.

I removed an authorized user, waited the 90+ days to clear from credit report. Still an authorized user. Called. Must send a hard copy letter to correct their error. Refused and canceled my card. Antiquated procedures.

A loyal customer for over 10 years and they cut my available credit for a stupid reason after I was never late on a payment. These people are bad people! Please no one go to Barnes and Noble or apply for a Barclays rewards card! These people are scum!

I don’t like to overuse credit cards, but I signed up for a rewards card with a store, where I shop at quite a bit to get the rewards and discounts. It was initially managed by another company as a visa. Once Barclays took it over, and it changed to MasterCard. It’s been nothing but problems. I’ve been on the phone with them for hours over multiple issues. When they switched the account over, they changed my name back to my previous name I had had years before and never associated with this particular card. And of course, my responsibility is submit all the documentation to get the correct name put back on my card Because of that, I was unable to get into my account for sometime, and they charge me interest on balances that I could not verify. This took hours to resolve.

Wanted to pay credit card, would not allow, had to call Barclays direct to get it done, once done takes 2 business days to clear the account balance. Been with them for years, never an issue. Credit card paid fully every month. Still was unable to use until balance cleared although paid 2 days before. This is not good service, Amex much better so is Chase as limit is 8 times what this barclays has it at. This is a credit card with poor service, very difficult even to make a payment especially since I have automated pay in full monthly. Had to cancel auto pay to make payment then reinitialize. Don't use them, their customer service is not much better.

After a repeating glitch that was occurring on the Barclays Bank website, we shared our experience via the secure email system. Our messages were totally clean without any unacceptable language. We merely expressed that the error was repeating and their claim to have their corporate office resolve the issue was never supported with any further communication to us. The result: they blocked our account from sending any emails. Sending email correspondence to the only address available on the website resulted in no responses. Do NOT entrust your funds with this bank. Those reviews stating that this bank has the "worst customer service" are entirely valid.

Recently I paid the monthly full balance on my M&M card with Barclays Bank. The same day I also intended to pay Chase, both thru my Delta Community Credit Card BillPay service. But I made the mistake and paid the amount due Chase to Barclays. At that point not only did I have a zero balance with Barclays (having paid the full balance), but the money I accidentally paid to Barclays instead of Chase gave me a credit balance of about $900. When I realized what I did, I paid Chase separately, and called Barclays and asked them to return the credit balance I accidentally paid them. They said I would have to call my bank (Delta Community Credit Union). I did, and they initiated reversing the payment. Within 24 hours I had the funds back.

By far the worse experience I have ever had with a credit card company. So many issues and no customer service. No help whatsoever. I ordered two gift cards and only received one. This is not even a big amount. It was only $25. I ordered them in October. It is now March and still nothing. I emailed. No answer. I called in December and they said they will open an investigation. Now it is March and still haven't heard anything. I call and first he had they issued the points back and then he said the gift card was redeemed. I asked for the manager and she said they issued the points back but they are not in my account. She tells him to call Carnival and see if they can fix it. Carnival has nothing to do with this issue, I spent 40 minutes on this one call just for you to pass me over to carnival. I closed my account and you can keep the damn points. I RATHER USE A CREDIT CARD COMPANY THAT VALUES THEIR COMPANIES.

I had a credit card from Barclays for 3 years. When I opened the card it was a Visa, but shortly after it became a MasterCard. Every month I get a written statement and on the last page it tells me how many points I’m going to get if I use it at restaurants, or grocery store, etc. I have through all my papers and wanted to know many points I have accrued as during the time I had the card I have paid at least 20k. My account is in good standing and actually paid off. I have wanted to call them for a long time just when you call the back of the customer number in the back of the card it ask to call regular business hours which is M-F limited hours. For a credit card, you have to be kidding me.

I received a letter in the mail reporting if I did not use my credit card, the account will be closed. I called immediately upon receiving the letter. I shared with the lady that I have been traveling and just received the letter. She shared there will be no problem with the card as long as I use it that day on something. Took my wife and friends to Pappadeux that day and had a wonderful meal. Paid with that card. No problem. Card was good. The next day I go to use the card and have been informed it has been closed due to inactivity. Unbelievable/horrible credit service (right hand no clue to the left hand). More hassle and now have to wait until Monday to talk to the credit team. Account is not closed for missed payment. Account is closed for inactivity... Seriously? Credit Team ---either make better notes on your computer for the next agent...or get training on how not to lie to a card holder. Joe M.