Barclays Bank

I bought a safety face mask due to COVID-19 on EBay and and pay $120.55 by using Barclays Credit Card on March 03. Right the same day when I received them I notice that they was not exactly the same item that I bought so decided to contact Ebay and make a request for return. Return were approved by the seller and printed return label provided by EBay and send it back to seller. Tracking number is showing delivery date on March 13. Seller refund me $12.05 instead $120.55. I call and follow a dispute on EBay, Barclays and until now they don’t even care about my money I paid. I am without the item and without my money. I follow complaint on BBB with all documentation to support my point. We will see what happen. In the mean time, I am looking for another CC company who can treat peoples fairly and not just look the dollar symbol.

I upgraded my Carnival Cruise and on the very same day Carnival cancelled our cruise. I called to dispute and reverse charge and they said they could not. I am now paying for a cruise that has been Xed.

I signed up for a Carnival Mastercard that is operated by Barclays Bank with the incentive of getting a $200 credit off my first bill. Even after sending documentation of the promised credit and having Carnival customer service get involved, Barclays refused to provided the credit. I spent hours on the phone with Barclays representatives - first they promised the credit would appear on my next bill, then they promised it would be given once I sent in my documentation, then saying there was nothing they could do. This company uses false advertising to get people to sign up and then has very poor customer service to resolve issues. I've cancelled my card!

I closed this credit card account last year and yet they continue to charge me an annual fee that I did not pay which caused my credit score to go down. I never got a single bill. They said it was not their fault which is not true. This bank sucks.

I applied for this card to transfer balances on high interest cards. It's good for that. However I perfectly and as my balance decreases Barclays drops my credit limit on the card to be just over my balance causing my credit score to plummet. Insanity. Avoid if you care about your credit report. This could prevent someone from being able to make a large purchase such as a home. Somehow I feel this is a violation of fair credit reporting practices.

I disputed a clearly fraudulent charge on my account. I had to file with office of State Bank Commission just to get a response from them. After being on hold over two hours on phone, emailing and writing them and getting no response at all! After their review they sided with the fraudulent company who charged my account without permission and I received nothing whatsoever in return. This is clearly within the parameters of Barclays Cardmember Agreement to dispute charges and not be liable for them. They sent me an unsigned, no name letter saying they were finished with this claim. No appeal. No further process! I’ve complained to every government and other agencies I can find about Barclays and the fraud company. I do NOT see any way I am legally responsible for this fraud charge. What do I do now?

I purchased a very expensive family trip utilizing this credit card in August 2019 departing April 18th, 2020. With the Pandemic, I tried to cancel my trip through the agent I booked with who closed its doors and took my money with them. I filed with the credit card seeking reimbursement as that I did not get what I paid for and would assume protection. My initial claim was denied. I then filed a second claim due to a back injury with all appropriate documents from my primary care provider. As stated in their customer service brochure, this was covered and reimbursable. I now again have gotten denied and when I've attempted to reach customer service, they are not taking phone calls anymore. I highly would avoid use of this credit card. They appear to be able to change what is covered and not covered at their discretion leaving us customers holding a very large bill. Terrible credit card.

I was charged a NSF fee due to a returned payment on 3/10, unknown to me, Barclays resubmits payments if they do not clear first time around... Had I know, I would not have made a replacement payment on 3/9 which contrary to what their executive office rep states, did in fact clear as I have shown a bank screenshot showing so. The rep is so ignorant and or can't see past her own ego, she cannot comprehend if replacement payment was returned as she claims, the account would show past due which it does not and did not... I even showed a screenshot proving she is wrong, still will not waive fee which is a mere $15.00!!!

For the fourth month in the past six, Barclay has been unable to post my monthly payment to my Mastercard account. I do not carry a balance and pay my account balance in full each month. However, due to their incompetence I keep needing to spend my time trying to speak with somebody at their call center -- I'm aware of the pandemic but other national and international firms seem to not have a problem. They take over a week to answer messages left on their website, as well. I am cancelling my card as soon as they straighten this out and have expressed my concern with American Airlines and am so frustrated that I'm considering moving all of my travel needs to United.

I was informed yesterday that credit limit was reduced because I currently have high CC debt and my score is now 690 as a result of it. However I own multiple businesses and travel frequently which I use my cards for. I generally pay bills weeks before due date and always more than minimum. I have never paid the bill late nor have I asked anyone to wait on a payment - even in our current situation. In fact I moved funds out of my savings to ensure all bills were met in a timely manner. Furthermore in view of the current state of affairs they should be helping their customers not adding to their hardships. This is NOT a company that cares for their customers or has their backs in a time of need. It's no different than a utility disconnecting service in the middle of a disaster. No longer a fan!