Barclays Bank

This is the worst credit company I have ever dealt with. If you have a problem/dispute charge, you would only be tossed around "Customer Relations" team who barely speak English with no intention to help customers. It is obvious that those people are instructed not to do anything to help. Instead, they tell you they would call after investigation, and of course, you will never get a call. No matter what document you send to prove your claim, they just ignore. One of the team member told me they received all the documents but didn't even look at it. As a result, I lost $500 charged by a fraudulent handyman. Very bad, unethical company. I had more than one credit cards from Barclay but will cancel all.

I have been with Barclays since 2007. I needed a letter sent to my lender that was time sensitive saying my balance was at $0. I was told I needed to FAX an authorization form which takes 5 business days to process and then once they received it they would physically MAIL a piece of paper to my lender which took over even longer. I had called Citicards and Wells Fargo Credit Card before I reached out to Barclays and had absolutely NO ISSUE requesting this over the phone. I don't understand why in 2022 Barclays is still requiring me to write a physical letter to request for what I need.

Filed a dispute about a missing refund for $5700. They held up my card for over 90 days investigating the wrong transaction. Agents are just note takers. You can't get any managers on the phone. Each agent told me something different about my status. They make you wait weeks and months for any updates. After they issue a resolve, whether right or wrong your case is closed. I have not been able to get my case re-opened, yet they keep asking me to write a request to reopen. I send letters and nothing. Now they are expecting me to make this huge minimum payment based on a balance that is in dispute. Nobody is helpful. All agents are overseas and all just reading a script to get you off the phone. Stay away from this company because if you ever have a dispute, good luck with getting your money. I'm still waiting on a resolve.

Their NFL points card is a total scam. I have been saving my point since I started using the card. Now that I have over 80K in points and can get something I want. They removed all the memorabilia and autographed items. Now you can only donate your points or use them for LAST YEARs Superbowl. When I called they said they had no idea what happened... 5 months I waited. Now I get an email that says I will lose my point due to a chance over. This is a total scam. Pulling all my points as cash and will start using my regular Master Card.

I have had the card for a few years. I called and questioned the double interest charges. I was told I would have to pay off the balance of the transfer. Which I did, as well as my monthly payment. I received my monthly statement and again was charged a double interest fee after paying my transfer balance off. I called and received a run-around after requesting to speak with management. At the moment I am waiting for a callback, after spending an hour trying to settle this issue.

Very poor customer service. Do not waste your time, cannot understand customer service. Had an $8800 limit and overnight lowered to $500 with no notice. Had the card 7 years since 2014 paid off in full each month and never late including $7600 just 7 days ago. All they kept saying was I could call Transunion credit agency. No changes in income or payments just lowered. I would never use anything associated with Barclay card. I am completely confused on their actions.

I paid my card off on 2/2/22. Funds cleared my bank on 2/3/22. Barclays credit card claims that I still have the money, my bank hasn't cleared it. They also have not accurately reflected the payment, placing it on hold until 2/9/22. Of all of the credit cards I paid on 2/2/22, Barclays card is the ONLY ONE who claims not to have the funds, placed my payment on hold and has not posted the payment. This is not the first time this has happened. It is every time the card is paid in full.

Got denied a Jet Blue Barclays Card. Too many inquiries? 1 in the past 2 years. My Mercury Card was formerly a Barclays Card and converted to Mercury. Not internet savvy, have to mail stuff. No thanks!!

I started with them through an Apple Promotion and purchased an iPad Pro. Paid the account off and was saving my total credit allowance and my Apple Reward points to purchase the new iMac 27", when it becomes available. Approximately $6000.00. Without any notice, they cancelled my account, they said due to inactivity. I lost all my Apple Reward money and their cancellation took a heavy hit on my overall credit score. This is not a company who cares about their customers. Sorry I ever did business with them.

I signed up for a Barclay's Choice Privileges card may years ago so I could take advantage of special deals through the Choice Hotels network of lodgings. Always paid the full amounts early on any balances. I just received a letter from Barclay's that they closed my account due to inactivity. I last used the card in March 2020 for $293.65. About that time we accelerated the Chinese Virus alarms and travel was curtailed. Now, less than 2 years later, they closed my account for no legitimate reason other than to save a few bytes on their computer system. It's not as if they send me any mail that costs them a tiny bit. And, their interest rates are exorbitant even though my credit rating is over 800! AVOID this company at all costs! It's their loss. They asked me to apply for a new card. **! I will never use them again. Even Walmart gave them the axe!