Barclays Bank/Juniper Financial

I open a credit card at American Airlines offer and they charge me a 95 dollar fee and I never got the credit card and they refuse to give me the money back. They charge me 95 annual fee and I never use it. I close the card. Stay away.

I reserved a room online. I was told if I open a Barclay Credit Card I would save $25. I did so. To my surprise I COULD NOT use the card because it had not been mailed to me... 14 days to mail. Since I could not use the card I attempted 4x over 2 days to cancel the card. I was on phone an average of 40 minutes each time and was told to call back as the department I needed was not available. Stall tactics? Anyway when I actually got someone to deal with situation they asked for the account number. DUH. I have not received a card. Anyway after some brow beating I was able to close the account. NEVER will do business with this bank. Customer service terrible and the stall tactics unacceptable. Be wary before you utilize their services. I gave a 1 star but really wanted ZERO.

I was with Barclays Mastercard for 3 years. Now they sold us out to some sideshow company called Mercury Mastercard. Every time I paid my Barclay bill, my credit was always available the very next morning... Well I look to charge on my card. No credit available... 3.00 available... just paid 700.00 the early am on Wed Sept 26th. I called 4 times. Finally someone answered. I said I wanted a supervisor or manager to talk to... they said no one available that they would call me back. That didn't happen... called again they said you have a 3 to 5 day waiting period before your credit shows up available **!! It didn't take them but a couple hours to take it out of my bank account!! If this continues I will cancel this card whether it means my credit score is affected doesn't matter. I never missed a payment for 3 years not one... I'm just totally disgusted and a very unhappy Mercury customer???

I've been with Barclays for 5 years, never missed a payment, never been late. They sold my 2 cards to Mercury. Their customer service line is overloaded and unable to take calls or the wait is over 30 minutes... that's as long as I've waited with no help. If you call the Mercury lost card/fraud number they pick up immediately. They cannot help with your account at that number. I was unable to establish both cards when setting up the online account. It required me to use another email account to set up the second card.

Had a dispute where I was charged by a merchant for a service I did not receive. The merchant agreed it was an error also. 6 months later and I am still trying to Get American Airlines Barclay to correct it. They are horrible with disputes.

I have had an account with Barclays for 3 years now with a $3750.00 credit limit. I got close to limit, and stopped using for a few months, and only made minimum payments. I finally after 6 months got a bonus, and paid $2500.00 on account. After payment cleared, Barclays decreased my credit limit to $1200.00. I called them about it, and they basically told me to go fly a kite. I told customer service rep how I did not appreciate how I had been done, and he said there’s nothing they can do. I will pay them off, and never use again. They are a TERRIBLE company.

It all starts with a merchant I ordered from who did not send ALL of the order. So naturally I filed a dispute when the merchant ignored my requests for the rest. Barclays basically just added a note to my account and it went on my credit report (just the dispute note, which can harm you if you’re trying to buy a house)! They also said I still have to pay the disputed amount and if they rule in my favor then I will get credit (Luckily the merchant made good so I paid it). LOL. Go ** yourself! Secondly, to get a limit increase, which I’ve had this card for a couple years now with a 1500 limit, they put a mark on my credit again by checking. None of my other cards do that and I have a lot. They still turned me down for an increase.

12 members of my family recently sailed on the Carnival Valor (2-6 August 2018). On 2 August, there was a table set up for people to complete a Carnival credit card application and get lanyards and bags for free. I (and many others in my party of 12) began to complete the application and I told the representative that we didn't want the card and asked if we could get a lanyard. I offered to give her $5 for a bag and a lanyard. She said, in order to get a free gift, you had to do the application but she said, "If you do not want it to be processed, then you do not use the correct information and it cannot process." I said, "You mean use random numbers for the SSN and DOB?" And she said "Yes, just numbers and then sign".

Barclays Letter feels like a SCAM. I applied for the JetBlue Credit Card. My FICO score is 839, so who would think a problem would occur? They sent me a letter asking for copies of my driver's license, bank statements and SS card. Who does this? They can keep their card.

First off, I want to start by saying I don't have a lot of credit cards but being a new business owner has put me in a money crunch. I've dealt with all the other companies in putting me on a payment plan in which to help me, a tax paying American. However, when I had a late payment last month, Barclays advised I needed to make my payment in order for them to offer me a payment plan. Ok, done. Then when I called back to make a payment plan they tell me my account needs to be in past due status in order for them to put me on a plan. The complete opposite of what I was told!!!

Reported a double charge from a travel company to Barclay. Started an investigation in May. Sent in all the required documents they requested. As of now, 3 months later, all I get is lip service. Tells me the charge is still under investigation... When asked when the investigation will be over or any such time frame, nobody can answer that. Have spoken to managers, and now they tell me if I want to go further I will have to write a letter to the office of the President... THE WORST CUSTOMER SERVICE EVER!!! As soon as this is over, I will be cancelling my card.

I have been a credit card client with Barclays for almost 12 years. Today I received a letter from an obscure credit card issuer stating that Barclays had sold my account to them and as of September 2018 my Juniper Card would convert to a Mercury Mastercard. Barclays did not notify any clients and doesn't provide any information through customer service other than to state that, "your account has been sold". To be clear, my account is in good standing and has been for the entire time it's been open. It currently has a 0 balance. Essentially what Barclays has done is force many of its clients into a business relationship not of their choosing. Your only options are to continue with a company that you know nothing about or close your account, which would be detrimental to your credit score. This entire action shows what a lack of regard Barclays has for its clients. It will be a very long time before I ever consider doing business with Barclays again.

I primarily used them for my travel card. I booked flights to Nicaragua for me and my cousin 962 total. When I did the initial transaction they denied the charge. I called them because I know I had nearly a 10k limit and hadn't used the card. They stated they declined the charges for security reason and advised me to rebook the next day. I rebooked the next day and the charges went through; they then for reasons unknown released the funds for the original booking. Now I have 2 bookings, I dispute the charges, they deny it. I try for a YEAR to collect my 962 from the airline to no avail. I go back to Barclay figuring since this was their fault that they would correct it.

This card does not care if you are a loyal member. I've been with them over a year with a credit limit of $3700, and out of nowhere they dropped it to $1500 without ever missing a payment. By doing that it also dropped my credit score over 75 points. The reason they gave me was due to information that was on my credit files, which was already there when I submitted my application. I'm so upset right now. Even when you do the right things you still get punished!

BARCLAYCARD REWARDS IS A RIPOFF. The few months I have had this card I get charges that I did not authorize. I went to pay my bill today at 6:01 pm CST and I am being charged a late fee because I didn't make the payment one minute earlier according to page 4 in small print of the credit card statement. I ENCOURAGE EVERYONE TO STAY AWAY FROM THIS RIPOFF COMPANY.

Have had the Carnival Barclays Credit Card 9 months now. It’s the WORST CARD I have ever used. Had my payments bank drafted so I would never be late. Barclays charged me a late fee and would not change it. Then they drafted THREE payments out of my bank account for $2,900. This caused an overdraft from my bank. They refunded $2,900 but did not refund the other overcharge. Their customer service is the worst I have ever dealt with. Said it would take 30 days to resolve the problem and IT WAS THEIR ERROR that caused the problem.

I received a letter with great sounding amounts, interest rates, and so forth. I was supposedly pre-selected. Immediately I went online, applied, and got a response. "We're unable to approve your application for a Barclays Personal Loan at this time." Why send me such a letter and waste my time? Certainly nothing has changed in my credit reports, balances, or anything else within a matter of a few hours or even days. I have always paid all my bills on time and usually more than the minimum. Don't waste your time with Barclays.

Barclay Card Loan Offer is fraudulent. I received an offer in the mail for pre-approved online loan. Offered great interest rate and payback options. Stated it was easy to apply with no hassle and an answer in only a few days. I provided all of the personal information they requested and even had a few phone calls with them (taking longer lunch break to do so). They continually called me maam instead of sir even after I told them I am a sir (and as it appears on the information I sent to them). I have a hypofunctioning adrenal gland, so I do sound more feminine than most men. They stated they could not prove my identity (I sent them my SS card, driver's license, copies of bills mailed to my home, gave them previous address information that I could remember (I've lived in the same house for 21 years), my W2 and a copy of my latest bank statement.

I had an LL Bean credit card through Barclays. I set up the automatic payments to have the balance of the credit card paid in full every month. I thought that arrangement would prevent any late payments. Wrong! I just received a statement with a late fee and past due notice. I looked and saw that the arrangement to pay the balance automatically was still, I thought, in force. At least it showed up that way on my account on the credit card's website. I called customer service to find out what happened that the bill wasn't paid. I was informed that the automatic payments are only in place for 12 months!! I certainly don't remember being told that when I set up the automatic payments and I know I never got a notice saying that my automatic payments had expired. I was charged a $27 late fee.

Barclays attracted me because of their savings rate and also they are supposed to be an international bank! The savings rate is one the competitive rate in the US; however, when I tried to open account it was horrible experience. The Company did not contact regarding my application, I contacted numerous occasion over a week and I was asked to send in verification documents which I promptly sent. After a week of back and forth I was told to reapply with my full name! When I called the call was dropped and never to be heard from this bank! To me this is absolutely unacceptable and unprofessional ways to do business. I will keep my money with American Express Savings as they are much better professionals to deal with and also highly competitive with their savings rate.

I kept logging into my computer to see when my $5,000 balance transfer was going to happen. It finally happened but to my surprise there was another balance transfer for $5,205 and transfer fees for both. One Transfer fee was $150.00 and the other $156.15. I called Barclay credit card on May 16, 2018 at 2:23 pm Mountain Time, to inquire about this and they tell me that it came from my computer. I assured them it did not. I asked to keep it the way it was because I spent the entire day figuring out how to make it work. I only asked that they take away one of the fees since I did not make the one balance transfer. I got nowhere with the first gentlemen I spoke with then I spoke to the manager and he repeated the same thing. They said, that they can send the $5205.00 back and I said, why would you do that, doesn't it cost money? I told them it was ok to leave it just do the right thing and take away one of the fees.

Due to the predatory lending policy of Barclays Bank, they are lowering the credit ratings of innocent credit card holders. With a due date of the first of every month, if the payment is made early during the final days of the month before, the payment is not credited to the month of the current bill, thus incurring a late fee and report to credit rating companies.

I have had this card for over 5 years. I would charge several hundred dollars a month to sometimes over a thousand and would always pay the balance in full. I recently purchased a home and my credit utilization has skyrocketed. I paid the balance off of 7500.00 then charged it back to 3500.00. They then LOWERED the limit down to 3500.00 without warning, trashing my FICO score. As if that was not bad enough they even closed the account!

I have been with Barclays credit card through L.L.Bean (they really need to rethink who they are using) for 10 years at least. Even though I have paid my bills on time and have an excellent credit rating, the APR shot up to 22%. It is outrageous. I have been thinking of switching to another bank company and transferring the amount which isn't a lot actually but I need to lower my monthly payments. They have recklessly increased my available amount without even confirming if I want to. I just hung up now from asking a rep (Cheryl) who did not have any time of day and immediately said no. I am utterly incensed by this lack of concern for their customers which also reflects on L.L.Bean. Until now I have been a dedicated customer of L.L.Bean but no more. Shame on them for doing business with Barclays who clearly has no concern for the customer. I will be looking into other options.

I contacted them in regards to fraud on my credit report by my brother and now they are trying to pin the fraud on me and their so-called investigator said they will make me pay for all my brother's charges.

They cut my available credit right after I paid it completely down. I've been with them for YEARS and have always been on time and paid more than what's due!!! Despite being a loyal customer, they refuse to increase my limit which does not help my score. I will keep this card ONLY to avoid hurting my credit score but if I could turn BACK the hands of time, I would throw their offer right in the TRASH!!! BARCLAYS SUCK BIG, BIG, BIG TIME!!! Consumer beware...

On 2/19/2018 I got my free credit report from TransUnion and under soft inquiries I saw Credit Shop and had no idea who they were. I called TransUnion and they said that Credit Shop was associated with one of my accounts. I called all my accounts and every account holder including Barclays card and everybody said they were not affiliated with Credit Shop. I got so angry I called Credit Shop. I spoke with Karen ** and she informed me that they bought 700,000 credit card accounts from Barclays in March 2017, and that customer service reps wouldn't know and I even spoke with supervisors who also didn't know. Karen ** at 877-203-7444 Opt #** told me that Barclays was servicing my account and they were receiving the money.

I closed my Barclays card because I had too many cards open and it affected my credit score which is in the 700s since I pay my cards off in full. When I closed my card, I was under the impression that I had a zero balance and cut up my card. There was a payment due from that month that I tried to pay off but then bounced due to the fact that I had fraud on my account and therefore my account was frozen. Here's the problem. Barclays didn't call me to resolve the problem once the 2 payments I tried to make bounced. Secondly, their system sets clients up for late fees by not zeroing out the balance prior to closing the account. There are too many cards with better service than Barclays card. Go with a card with better service, integrity and rewards.

For the last 3 months my Apple Rewards have been disappearing from my Barclay Visa account. Every time I call customer service they have not been able to provide any answers as to where my points have gone. I have called the "Office of the President" at Barclay Visa card and they are useless in providing any information. It is my belief that my Apple Rewards are being taken by someone on the inside of Barclay Visa.

This is the worst card I ever had. Waiting for a call from Lisa from their so called president’s office since forever. Card does not work abroad (even after informing them of travel), refused to give me copy of my statement, employees rude and disrespectful. Will cancel card. Also have several thousand charge a months and always pay it off at due date. Kept a reversal for 13 days until it was posted to my account. Borderline criminal.