Barclays Bank Reviews

I'll give them one star for their rates, but their customer service is the ABSOLUTE WORST!!!! I have been attempting to open a joint savings account with my mother-in-law for over a month. I have had to call several times a week and always get nowhere and hang up feeling so frustrated. I have accounts at several other banks, and I have never had any difficulty opening an account; not even a credit card account. Considering the fact that we are trying to put over 200k in their bank, I don't know why they are making it so impossible.

Terrible company, terrible customer service. Working for over a month to get a new credit card after Barclays put a freeze on my previous one by mistake. Still don't have it, still can't get anyone to resolve it. Even after multiple phone calls, many transfers, waiting on hold and dealing with incompetent people.

I don't understand why Barclays bank triggers credit investigations on customers even if the customers never have applied for credit cards from Barclays. This is unlawful.

Could possibly be the worst bank in the world to deal with. They have no regard for customer service, only with the merchant. They do not do careful fraud reviews; they just take the word of the merchant, although I had substantial evidence, and most recently they chose to close a card that I haven't used in over six months, stating consistent late payment, even though I send in payment as soon as I received the electronic notification. Stay away from anything related to this bank.

My experience with the Barclay credit card has been consistently disappointing. The company shows very little regard for its customers, prioritizing profit over service. Their practices feel aggressive, pushing cardholders to spend more rather than providing genuine support or responsible guidance. I expected a reputable financial institution to operate with integrity, but that has not been my experience. I would not recommend this card to anyone looking for a customer‑focused credit provider.

Barclays bought out my credit card company, and, besides the high interest rate, all has been fine until they decided they needed to lower my available balance. It was out of the blue and did not help my credit score. My school loans have been an issue recently, and when I called them to restore my available balance, they would only raise it to match what I owed (yes, they lowered my available balance to below what was on the card). It was weird to me that they would just randomly change my available balance when I always pay them on time, sometimes more than the minimum balance, only based on my school loans pulling down my score. I'm still angry about it and debating calling again to escalate it even further. Reading the comments, I can confirm they are a predatory company, and when I get the chance, I will be moving on. If you are thinking about starting an account with them, don't.

Barclays Bank opened a card in my 93 year old father's name that was shut down close to 2 years before when the card was held by Goldman Sacs. So they fraudulently opened this card and accepted a reoccurring charge that was on his previous account that was shut down. They occurred fees that amounted to $270 on an account that was never opened. After spending over 8 hours on the phone with these absolute liars and in good faith paid the reoccurring charge of $59.99 they reneged on their promise to waive all the late fees and interest. These people are bottom feeders and they take pleasure in taking advantage of a Korean War Veteran. I only wish there was a lower rating than 1 because they would get it.

AARP Offers a Barclays Bank high interest savings account. I submitted and application and received the worst customer service ever experienced. Barclay requested verification of proof of ID. Drivers License, bank statement and IRS 1040 copy. All was sent as requested to show proof of ID. Barclays Bank personnel kept nick picking the documents submitted. IRS 1040 year was wrong, Copy of bank statement was intercepted as a screen print was incorrect. Barclays uses a customer service center in a location where reps fail to speak clearly English. These reps kept specifying to return responses in 5 business days. Barclays failed many times to meet this comment. The application process was in process for 29 days. After instilling a high level or mistrust and very poor level of customer service, I canceled the application. Barclays proved to be Untrustworthy and very difficult to work with.

Barclays is an absolute NIGHTMARE to deal with for the most minor inconveniences such as assistance obtaining username information. I got my mother a new phone for Mother’s Day and she couldn’t not recall her username, and she called several different numbers just to be told to call a different number. Unsure if it was largely due to a language/culture barrier.

The worst bank I have seen. I disputed a transaction that has been made on my account at a gas station, they waived the amount and then later they reversed the transaction back claiming that I have made this transaction, even no signature on the receipt but they still reversed back, this is not the first time. This is the second time and they did the same.

I HATE Barclays. I, too, have a fraud case. I have called Barclays so many times, I can't count them. They give me the runaround EVERY time. They are an impossible company to talk to. I, too, would give them a ZERO rating if I could. I can't believe ANYONE would use them for ANY reason. Get rid of them before they screw you. What the h do people have them for. They don't help you if you have a problem. I hope they go broke.

Barclay closed my dispute without fully investigating the case. The company I have the dispute with even said they were wrong and I should be refunded!! I now have to mail the dispute department with screenshots of emails and phone calls for them to reopen my case. I’ll think twice about using this card for anything but travel from now on. I expected better customer service.

I have had a fraud charge on this card that customer service will not handle properly. They told me they closed my account for me and it’s still open. I am very unhappy with this card and the service.

I have been a customer of Barclays for over 10 years, I have never had a late payment with them, ever, I have paid off my card multiple times over the course of the business relationship, but as of currently have fallen on hard times and have maxed out my credit card, but have always continued to make the minimum payment and have never fallen behind. I woke up this morning to see that they closed out my account. I am currently in the process of reestablishing my credit and getting back on my feet and now closing down this account that I have the longest business relationship with is going to be detrimental. Their excuse is because they re-ran my credit report and I have high debt income. I will never, ever consider doing business with them again, and I caution anyone to put faith or finances in such a terrible and heartless company.

If no stars were an option, I would give zero. Worst customer service ever. Have a business account, ordered a card for a new employee and it been a month and I still don't have it. First one was sent to an incorrect address but they won't tell me where. Second and third ones were sent via Fedex. Fedex didn't deliver and they will not provide a tracking number but they won't tell you the tracking number. So you can't call Fedex to find out why they won't deliver. If you have other card options, run as fast as you can from Barclays!! I am a month in and still do not have a card, makes it hard for my employee to fuel his company vehicle.

Worse company ever. I applied for the Breeze Easy Airline credit card for the discount on my airline ticket. I used my PIN number for a cash advance and then the Fraud department demanded that I fax them my bank statements, front and back of my driver's license, front and back of my social security card. I had to fax it 3 times because they would say they couldn't read my license then it was the social security card. I ended up mailing and faxing documents that are supposed to be kept under lock and key. I have a credit freeze so I do not know how they issued me a credit card to begin with. I paid off the cash advance the very next day.

You will never be able to talk to a human at Barclays Bank so if you have a problem good luck. Just trying to make a payment. Tried to submit. Would not accept this.

We closed our credit card account. Barclays reopened and allowed false charges and is now wanting us to pay. What a joke! Stay clear!!!!

They only hold statements online for 2 years so I called to request a statement from 3 years ago and they said it would take 7 to 10 days to receive it. When I asked if I could pay for expedited shipping they simply said, no. They just don't care about customer service.

If i could give them 0 stars I would, the customer service is abysmal, I opened a savings account with a 5000$ deposit, I sent the money into the account. They took the money from two accounts, then I received an email from the "deposit research" department requesting I send a copy of my bank statement and drives license, I sent it 3 times via email and one time using regular mail. I have never had to do something like this to very an account, it makes no sense, taking the money from those accounts and then verifying. I called multiple times and they said that they received docs, but could not articulate why the issue wasn't resolved. Every time I called, It sounded like a phone from the 1920's. The worst banking experience I have ever had bar none, horrible experience, I just had them send me a check with my deposit. They have no clue what they are doing.

I’ve had a deeply disappointing experience with Barclays US Consumer Bank and their handling of my JetBlue Plus Card account. Without prior warning, Barclays reduced my credit limit from $23,000 to $8,000. This action instantly drove my utilization on the account to 100%, materially impacting my credit profile, not due to new behavior, but due to their unilateral decision. When I contacted them, I was informed the decision was based in part on: A single ~$800 collections account currently under active dispute with TransUnion, for which I have supporting documentation. Elevated utilization across accounts (which their own action significantly worsened).

Hawaiian Airlines cardholder and HI resident. Went to Cancun, MX January ‘26 and stayed at an all inclusive resort 10 minutes from Resort Zone. One rainy afternoon we Uber'd to Resort Zone. The following day I noticed a $13 and a $48 charge from Fat Tuesday’s and a $430 charge from Restaurant Kai. We used this card twice that day. Barclays keeps denying my fraud claim claiming that because I had my card in my possession the whole time, there’s no way this could be fraud. They won’t ask for camera footage or provide a signature associated with the charges. They said I have to had done this and denied 4 claims. Why would we spend $430 at dinner, in Mexico, when already paying thousands for the resort?

Today is wednesday. This began last Friday. I removed a signer from the account. I called the next day to request a document proving the change. I was told to wait 24 hours. I then called Saturday and again on Monday where I was told each time 24 hours. I called back Tuesday to find out that none of the representatives I spoke to put in the request for it properly. I again spoke with a manager, who again told me 24 hours. She went as far as telling me she would personally see to it.

With a 850 FICO Score, I shouldn't have any problem getting approved for a credit card but with Barclays, it's like applying for a mortgage loan. They asked me to fax or send by mail not even email, my proof of ID, social security card, and utility bills. Unlike a recent application I submitted with Comenity Caesars rewards credit card, I was instantly approved online.

Gotta say worst customer service I have ever had .. Took three calls and still not resolved. Account representatives speak bad english and don't listen. Had to read the letter I got three times ..Wells Fargo kicked ass when I had questions ..

I was ripped off by a group of criminals claiming to be a charity on 5th Ave. in NYC during the Xmas holiday. They said that my card did not work for a donation, so I gave them cash. They all scattered when I gave them cash and I later learned that my card was also charged. Barclays sided with the criminals and will not allow me to dispute the charge. Their customer service is the worst!

Just awful.. All calls are through a foreign (barely english speaking) country. I tried linking a remote account and they froze internet access to check on my status.. It's been more than a week and they are unable to close the account because they are still checking?

Had a charge on my account that was fraud. Notified Old Navy as well as Barclays. Was transferred to the fraud department and filed a complaint. Then continued calls and email about the payment being late. Explained that I filed a complaint and was told the old card would be canceled and a new card issued. Received the new card and the calls and emails continued about making a payment. Talked to a Barclays representative twice in January, twice in February and countless emails and every time I spoke with someone, they knew nothing about what I was talking about. Horrible customer service. I was so fed up with them I paid the amount owed plus late fees and canceled the account.

I strongly DO NOT RECOMMEND BANKING or having an FINANCIAL SERVICES with this company. I thought I was exaggerating about my report to CFPB about the company, but these people are NUTS. Unprofessional, Liars, Authoritarian, Bullying, Disrespectful, Discrimination, Abusive, pretty think of all bad way these people will treat you. I want to believe that only the president and his family work for this bank. Reason being, anyone can insult you and say mean things to you and still the company won't apologise nor take disciplinary action against the agent. Anyway I was charged numerous time from different vendors. I opened dispute cases and surprisingly the company closed the disputes without any expalaination. I attempted to reach out to the merchants who confirmed that I am entitled for full refund, however Barclays Bank, Valerie from the office of the president: she emailed me and said in her email:

Since Sept repetitive billing for a fraudulent charge of an elderly man with dementia she 85. Ignited me, POA, while adding late fees since Sept now almost March. He cannot operate a cell phone, computer, or any phone. The charge is not his as I have stated since Sept. I have never had such a stressful ongoing problem for a nonsense issue. Barclays is not on the side of their customer and they have failed to provide, merchant, IP Address as requested. I have reported Barclays to Consumer Fraud in Washington, DC.

My account was recently closed after I paired it full, I was not previously notified and after I called they didn’t care or showed a solution. I’m very disappointed at the way they handled the situation and their poor communication and customer service. I would never do business or open another card with them.

Barclays declined my Frontier Airlines credit card application based on a bankruptcy from 16 years ago. Sixteen years. I currently maintain an 815 FICO score and earn over $300,000 annually. My credit profile reflects years of flawless payment history, low utilization, and exemplary financial management. Yet Barclays chose to ignore all present credit data. Their letter explicitly states that no credit bureau report was used in the decision — meaning they did not evaluate my current creditworthiness at all. The denial was based solely on internal historical records from over a decade and a half ago. This is not underwriting. This is not risk assessment. This is institutionalized permanent punishment. An 815 FICO score is not theoretical — it represents statistically low risk.

I recently applied for and received the Barclays Carnival Mastercard with the perk of 30,000 reward points after spending $1,000. I spent $1,000 in the first month but Barclays is now claiming their is a glitch in their reward system and they are delayed in rewarding the 30,000 rewards. Apparently, Barclays has used this same tactic since last January, but continue to advertise the feature heavily. I am waiting on escalation to a manager but I believe this to be a bait and switch scam by Barclays.

I made a payment on my Old Navy credit card (held by Barclay). I paid the credit card off. Over a week later I started getting text messages that my payment was returned for NSF. I contacted them and was told they were being sent in error and disregard them. They stopped, I went to Old Navy and my card was declined. I paid for my stuff and called the number when I got to my card. It was saying I still owed the payment. I spoke with corporate and she was going to investigate it, she said it will take a couple weeks. I never heard back, I called a week ago and was told a supervisor would call in 24 to 48 hours, no call.

I would give a zero star If allowed. This company is terrible and does not know how to treat their loyal customers. Interests way too high. Avoid using them if you could. I do not know why Hawaiian Airlines uses them but If I can chat with someone from there I will definitely warn them.

It's really 0 stars. I am almost 63 years old was unable to do my autopay online. They said they couldn't set it up for me as I had autopay set up before Barclay bought it. I had to pay a balance with late fees and wait 24 to 48 hours online to sign up myself. So I just called and let them know I'm a senior and unable to do it myself. They set it up this time. Why the ** couldn't They do it when they bought my card out. They have my banking information. This isn't the only card this has happened with. This is ** theft. I will talk to my congressman to have him relay my concerns about this credit cards theft as I see it. Ripping off seniors. Shame on you.

My wife had a 1.00 charge on her credit card so she called Barclays to report it that it was not her and she still had her credit card on her, she asked them to stop her card and issue a new one instead they stopped our account on both our cards mine has a different card number, for 3 months now they said they would fix it within 30 days, now the bill we still had on the credit card has showed up on our credit report and we don't have access to even pay the bill. FIND ANOTHER CREDIT CARD COMPANY. THIS ONE IS A JOKE!!!

This is one of the worst companies to get credit with. I have never been late or missed a payment and they continue to reduce my limit. This hurts my credit like I am not paying cards. Stay away from these people. They once lowered my limit so I was over the limit on the card. Horrible people

Barclay's is the worst credit card issuer EVER! This is the third & final time that I will have this frustration with them. Two years ago I paid my $3,200 AA Aviator Barclay's card in full only to have it reduced to a $1,000 limit the next day! Then last year I had my Carnival Cruise barclay's card reduced from $4,500 to $3,200 when I only had used $2,700 of the $4,500. In both cases they claimed that it was based on other credit card usage even though I have never been late or 100% maxed out on any of my credit cards, including theirs!

I made a reservation through Priceline, but when I arrived, the hotel had no record of my booking and had not received any payment. I contacted Priceline multiple times before and during my stay, but they failed to resolve the issue. In the end, I was forced to pay again directly to the hotel at checkout. To make matters worse, Barclays denied my dispute without contacting me and without providing any supporting documentation from Priceline. This has been extremely frustrating and disappointing.