Barclays Bank

Over 30 minutes on the phone. Customer service person pleasant but knew NOTHING and gave me WRONG info on Jet Blue upgrade. Asked over and over for Mngr. Finally, one came to phone. Manager was belligerent, "sorry", she gave that info. Took NO RESPONSIBILITY. Lousy service and took over 30 minutes with no resolution as to why I was not approved for email promo for Plus card. I have excellent credit and credit standing. Zero confidence with them. Beware.

I recently was in China and made two purchases using this credit card. The conversation rate on those two dates was 6.6 yuan to the dollar. The credit card company/bank converted the amount at a 6.2 conversion rate on an amount of $9670.00 thereby securing a profit/fee of $422.58 and billing me $10,092.58 on my statement. That is a little over 4% profit. This company claims they charge no international fees to use their card. BEWARE!

I had to move to another country and left my savings account with Barclays open in case I returned to the country. Had I known how horrible Barclays telephone banking was I would have never left my account open. Apparently the account I had didn't have an option for internet banking so I got stuck having to phone their international line anytime I needed something or some information. I don't know their hiring procedures but I never spoke to a native born, not once in all the years I've dealt with the bank (since 2013). I'm a foreigner, so I understand learning a second language but when it comes to things as important as someone access to their money, you better hire people that can communicate clearly and that has never been the case.

I owned this card for 20+ years. It was originally through Bank of America. When it was moved over to Barclays, my 4.5% fixed rate became variable without ANY notification. It was not until I noticed my percentage rate creeping up over time that I even caught this. Barclays was NEVER able to produce documentation as to why my fixed rate was switched to a variable rate proving I was never notified of it happening, but they could tell me when it happened. This is illegal and fraudulent activity on the bank's behalf. If done to me, how many others? In addition, they were making more and more interest on money that was originally borrowed on a fixed rate.

Please please AVOID THIS CARD!!!! It is the worst card I have ever owned. Their customer service is awful. They do not speak good English and they do not understand your questions. I had my monthly payments drafted each month from my bank account but they still charged me with late payments because they did not process the account properly on their end. They had problems with their program and charged my bank account over $9,000.00 and cost my bank account to be locked up (all because of their error).

I have 4 credict cards from different companies... The 3 others they have been increasing their loan amount that started at $ 1000 because I'm a good payer and they have all increased to $ 6000... barclays is still $1000... but the worst thing that bothers me is that the website constantly is not available,,, phone numbers of the company for customer service do not work.... no one answers... I do not want this card anymore fake company... I will close it as soon as I'll can communicate with this crap company.... fa

I received a replacement card and called Customer Service to activate. I got a recording telling me Customer Service was too busy, call back in 3 hours. Enough said. I have decided to cancel the account and shred the card.

I stopped using my card in April 2013 and have made a payment of ~$70 every month for 6 years on an original debt of $2,700. I have paid them almost $5,000 in 6 years and only $600 has been applied to my account. My current balance 6 years later is $2,089. They have charged me ~$4,300 in interest in 6 years on an original debt of $2,700. At this rate, I will pay it off in another 21 years and pay them over $22,000. Customer service was useless. I have filed a complaint with the CFPB. They will not get one more dime from me. SHAME ON BARCLAYS CARD! SHAME!!

I regret applying their Uber Visa card although the cashback rate seemed good. When activating card, they locked my card and asked me to provide docs to prove my identity. But after I sent to them, they kept claiming one of the pages in the fax is missing. I sent again and great - another page missed this time. I had to keep this whole circle for almost 3 months, because I didn't want to ruin my credit by closing it immediately. The other issue is their "$50 digital credit". In the terms, it is vivid that Amazon Prime membership is eligible to get the rebate after you spend 5k in the whole year. But when I purchased the 3-month Prime membership for myself, their system refused to issue the credit. I had to contact them and fax again the proof. Ridiculously, they told me even with what I provided, they will not issue the credit without a reason, except saying this is not eligible. Please do think twice before applying any card with Barclaycard.

I never been late with Barclays then Mercury brought Barclays and that’s when all hell broke lose. This is the worst company I’ve ever dealt with. Very unorganized & inexperienced representatives. I now have a 30 day past due on my credit report after numerous of calls verifying if I owed any past dues due from transferring my account to credit counselor. Please do not do business with them!!

I’ve had a Barclays credit card for over 3 years. I have never been late paying my bill and have a 100% on-time payment history with ALL of my creditors. About two years ago Barclays increased my credit line. Then about a year ago they decided to decrease my credit line which caused my credit score to drop significantly. Today, I received a letter in the mail from Barclays that said they reviewed my credit report and decided to decrease my credit line once again! I expect my credit score will drop, once again! First of all, I didn’t ask them to review my file and I didn’t ask them for an increase in my credit line! I have ALWAYS made my payments before the due date and maintain a 100% on time payments to keep my credit score up. Why pay them on time if they’re going to keep decreasing my credit line. My credit score will be affected regardless if I pay them on time or not. I would not recommend getting any credit card from Barclays!!!

I have an excellent history with them with 100% payments. Requested a simple increase for a balance transfer and they denied me and hit me with a hard inquiry on my report. Most companies don't hit your credit report especially with a hard inquiry.

I was able to accumulate points worth almost $2,000. I never used the points for cash, but for NFL experiences. Then one day out of the blue, Barclays Card canceled my card for no good reason. I was never late and never over my limit. They said I violated the terms of the agreement, and stole my remaining points. I begged them to just give me the points for cash, but they constantly refused. I said, "You can keep your card, but I earned the points..." They basically said, "I don't care. We are taking the points and screw you." What a terrible company.

First, they inundate me with email and mailing requests to move to a more expensive JetBlue Plus card. When I called to inquire about it, I was told that "there is no current promotion" to move me to the card. I would need to apply for a new card! Seriously?? I am an existing Barclays JetBlue cardholder and I have to apply for a whole new card if I want to move to another Barclays JetBlue card and pay more? But I wouldn't have to apply if a "promotion" were available, which they said wasn't and wouldn't offer it. Well then when keep sending me all the requests? The customer service was truly terrible. Was fine when I just needed to pay the bill, but as soon as I spoke to them - on an offer they sent me - I got so angry at how non-nonsensically they responded that I am looking for a new card.

I had a Barclay Priceline Visa Signature card which I occasionally use for many years, among many other credits cards. I am also the top 1% credit rated consumer. As I am getting older and sometimes forgetful, I learned the risk of caring all my credit cards in my possession all the time, so I only carry a few in my wallet and put away the less frequently used cards. I tended to rotate the use of the less used cards if I remember.

I acquired a Barclays card in 2015 via Apple! I started with an 800$ limit which increased over the years to $3000 and I applied for another card which had a $4,000 limit. I maintained both cards with no late or missed payment and in 2017 I paid both cards off and suddenly a few months later one of my accounts was sold to Mercury along with many other customers! They sold one account and kept the other??? and the final payment I made was never credited by Barclays...so when the sale of accounts went through many customers were showing a missed payment! And when I contacted them no one could provide any assistance since the account was sold!!!

I have been trying to simply change what account my automatic payments are taken from. I went online, it said to do it by phone. I called, spent an hour with them telling me it couldn't be done online. Went back online, sent secure message, they wrote back saying call... I called, they said it has to be done online. This bank is a disaster, they don't know what they are doing, people are nice, but have no ability to do anything, even the supervisors.

I have been a customer with Barclays for many years...always pay on time, always pay more than the minimum. Now for the 2nd time in 7 months they have lowered my limit!! This makes it look like my card is maxed out and negatively affects my credit score... Is this even legal? As soon as I pay it down, they lower my credit!!! Do yourself a favor and don’t even apply with them!!

I applied for a card with a 825 credit score and no debt and was not approved and was told it would take about 30 days for review. Forget it. I'll go somewhere else that doesn't jack you around. It is almost impossible to get a live person... and when you do they are rude!

I have had a MasterCard with them for over 2 years. I have excellent credit, paid every one of my payments on time, then all the sudden they lowered my credit card limit in half. They stated that my balances on other accounts was too high. This happens right after I was furloughed as federal government employee. Their lending practices are discriminatory and unfair. Now it looks like I max out my credit card. Do not use or apply for Barclays US cards.

They really screw you in the interest. They make you pay every month full amount of interest charge. I have Discover Card. They take a year of interest and divide by 12 and charge me $16 and some change, Barclays charges. I never understood two cards 88.00 charge monthly?

I have had a Barclays card for almost 6 years now. My number was somehow stolen recently and a number of charges were fraudulently made over 3 days until I caught it and reported it. After a month-long "investigation," Barclays contacted me to say that one of the charges (the most expensive, of course) was validated by the merchant, a court in Alabama of all things, for a citation. I live in California, have never been to Alabama, and have certainly never been issued a citation there. If their fraud department couldn't easily identify this as an obviously fraudulent charge - especially since it was made amongst other fraudulent charges - then they are truly, truly pathetic.

We did some research into this company and we would be concerned with people who hold credit cards with them. We would recommend closing your accounts and not dealing with them. This is what we found. Every single number you call is nothing more than an automated message that does not give you the option to talk to a live representative. They do this on purpose because they do not want to talk to you and to avoid all questions to what they are really hiding. So we had to find out who was underwriting them and contact them directly. Well it turns out Mercury Credit Cards is not a bank or any type of financial institution.

I received a Jetblue credit card that I did not request and when I called the number to have it deactivated I was told I had to give them my social security number which I refused. I asked them how they acquired my social security without a request and was disconnected. This is a form of identity theft since I never gave them my number.

I've had the Barclays credit card for three or four years. Never missed a payment, never late & always paid more than the minimum. Yet they reduce my available credit twice. Why? They give me an excuse that my balance is too high. I have not used their card in over a year, yet always made monthly payments. They gave me a credit line of over $4,000, it's now $2,200. I now owe them about $i,800, never owed more than about 2,500. Can't wait to pay them off.

Been with Barclays for 5 years, only used the card for a year as they would not lower the APR. I only keep the card cause it’s free and the length of time for the credit is good to have. Their customer service sucks and the interest rate is double my other cards. Barclays doesn’t compare to most other cards or competitors.

I made a payment on October 31 of over $10,000.00 (we were paying for our wedding). This company cashed the check on November 14th and still has not applied the funds to my account. My credit took a hit because I am not willing to send them more money. I own a home and just recently got married, and HAD perfect credit. This company is bad bad bad and the people running it should be in jail. I am so mad I ever opened an account with this company. Be smarter than the rest of us here and get a credit card from somewhere else. ZERO STARS.

0 is what they deserve from me. They have been a nightmare. They are a ripoff. They accrued some type of interest which they will not remove even though it was their fault for making a mistake with my payments which are always on time and I always pay more than the minimum. They will lie to you and tell you that they will take care of it and in the end they will waste your time. I also tried using the card for a small payment and they have been giving me a hassle for about a week. They have given me so much trouble that I had to order a new card in the mail which I already received for them to put a block on the card for no reason. I called them to find out what is going on and they just tell me the same thing, that it should be working fine. They are ridiculous. A big 0 for them!

Don't bother signing up to get your "50,000 American Airlines" points because it’s a big fat lie and a rip-off. They find every loophole they can to avoid giving you your points. I never got mine, even though I paid my fee and bill in the first 90 days like they required.

We made a claim on an item we ordered and was stolen at the mail box. We jumped through hoops with endless documentation’s and then denied. Our other credit cards would of been easy to work with and would of covered this loss. Their “perks” are all for show. Disappointing. If you have not open an account with them... don’t bother!