Barclays Bank Reviews

Barclays Bank Charged my bank account twice when I made a payment to my credit card. It was almost $3500.00 so that made it worse for me. They didn't return my money, they said that it was a glitch in the system and it would take 10 business days to get my money back, this after two days of calling and not getting any help. I was not the only customer that got charged twice and then something happened in 2016 and 2018. I am still waiting for my money back. I closed my account and would not do business with them again.

We tried to open a HYSA with Barclays submitting the initial application and documentation on August 8th. Here we are over a month later and the only communication I received was to tell me they needed one additional bill with my wife's name which I provided them over 3 weeks ago. I've called their customer service line several times in-between then and now and every time am given excuses that aren't true (claims of missing info, wife's maiden name instead of current name, etc).

Been with Barclays for over 7 years. I couldn’t make a payment for my monthly bill and somehow the auto monthly payment didn’t go through. I had 15 dollars on the card and because there was a bug that turned off the auto pay a 15 dollar payment was missed. They reported me for being 30 days late and completely destroyed my credit in the middle of purchasing a house which I had to not purchase. Mind you I haven’t missed a payment on anything for over 20 years. Customer service was rude and treated me like trash! I made the 15 dollar payment and they ruined my family’s life! My son was born with a disability so we were buying a cheaper house because of all the medical bills and after 7 years of perfect payments a bug with their software ruined everything. BEWARE OF THIS CREDIT CARD COMPANY.

I have recently returned to Thailand after 7 months in the UK. Using my Barclay card in the same way for 5 years, I attempted to draw cash out, same as previous. My request was refused and card cancelled. I am unable to cover bills and pay for medication. Impossible to contact Barclays Bank as card cancelled. Barclays told me to contact local branch! They desperately need to review their policy. I am in a situation where contemplating what to do.

We have had 10k worth of fraudulent charges on our credit card since Dec. 2020. All to a Chinese company. We have sent statements and paperwork multiple times. We haven't received any response. Still paying 21% on this balance since 2020. Wait on hold for hours at a time only to get transferred and hung up on.

Made my first payment to Barclays Cc company that took over Old Navy. Paid 300.00 and then they took another 300.00 the next day as well. They hit me with a late fee. My first ever late fee ever I called them and they said they’ll take the late fee off and it will show on my next statement, also they confirmed that the payment was taken out twice and would be back in my account within a few days. This transpired on or around July 23/24. I had never seen the return to original payment method.

An absolutely horrendous experience to have as a new customer trying to open a new account. Every single thing that you can think of is wrong with Barclays from quality of service, of products, timelines. My story: I downloaded the app to sign up for a new account. It said my address is not correct, I turned on my GPS while at the address, it said I was not at the address, they sent a PIN by mail after 3 days, entered, it then said it couldn't complete the process and forced me to go to the branch.

Horrible Experience! I had a very bad experience with Barclaycard customer service. Barclaycard is not compatible with e-bill through many banks which I was not aware of until my bank mentioned it so they had charge me late fee and top of it they had charge me another $30 for cashing a check that I specifically told them not to since my bank will be charging a fee for it but they did it anyway and they were not willing to waive it. So I had to close the account/card. I don't think I would ever open another Old Navy credit card/ Barclaycard or any store credit card if they are with Barclaycard. As customers be careful when opening a card with Old Navy and if they have it through Barclaycard it's going to be very challenging to deal with them if you encounter any issues.

I'm here to warn future Barclays card customers about the terrible phone service. Poorly trained employees and a bank that does not comply with what is said over the phone. Balance over 3 months fighting with the bank for charging me that it's not mine, and I haven't used the card for over 8 months. I have called 3 times with the same request to block the card and they promise to remove the fee and data and change the card number…. and next month comes the double value! Absurd how banks are taking advantage of the lack of time customers have to get in touch, as it is difficult to speak to a representative. They are a bloodsucker!

If you make your payment on time and it doesn’t post for a few days, Barclays puts a hold on your account and charges a late fee. In addition, most importantly, Barclays will rate your credit report as late and without notice change your credit limit. Worst credit card in my 50 years of bank credit cards. I closed my account and I will encourage anyone to look at their reviews before applying for any of their credit cards.

The worst experience, dragged me around for 2 months apologizing and reinsuring me that everything is going to be resolved. Never received a phone call from them I had to always call and follow up, nothing was resolved. Do yourself a favor and avoid Barclays. Absolutely worst.

I had a fraudulent charge on a debit card that I never received from Barclays. I only became aware of this when I started receiving bills through email from Barclays. When I notified Barclays of the fraud the bank zeroed out the account as fraud. Barclays Fraud investigation found that the person who opened the account had my information so Barclays claimed it wasn't fraud and opened a new debit card in my name and put the charges back on to this new debit card with the amount of $3,129 with interest adding up to $3,406. I paid this so as not to ruin my credit. I have nothing to show for this fraudulent charge but an empty bank account. This is the most dishonest corrupt bank.

I applied for a Hawaiian Airline credit card through this bank. They sent a letter (I called to confirm) asking me to send them by mail copies of my bank statement, my social security card and a copy of my license! Nothing like giving a mail thief everything they need to destroy my identity and take everything I have. They said there is no other way, I’d have to send it. I couldn’t email it or anything else. I’ve never heard of such a thing.! Needless to say, sorry HawaiianAirlines, you chose the wrong bank to represent you.

Just a ho-hum credit card with NEVER a credit increase. Yep! Not even by $1 without a hard credit pull, even though they have my FICO (820) and credit right on the Barclay app!! Cmon Barclay, get up with the times and YOUR OWN technology. Everyone else issuing credit cards manages to do this. Especially now with inflation pressure were yesterday's 10K is now worth 7K. Unbelievable! Been with Barclay 6 years and pay in full every month. It must be punitive.

Resolved.

I used to think quite highly of Barclays until a recent complication in which the institution’s true colors were shown. I see this back completely differently now. The incident began when I accidentally had a large 2k payment posted to Barclays rather than the intended card and called the day after it posted to request a refund. I was told that Barclays would have to hold on to the payment for 5 days before the refund could be made, but that it would be sent at the end of the holding period in another few days.

I reported a fraudulent charge on my card. Barclays put a hold on my card. I thought that was illegal. As a result, I closed my account. I received a letter from Barclays stating the fraudulent charge had been resolved. Then they sent me a bill for the fraudulent charge when I had already paid my bill in full, minus the $22 fraudulent charge. I called & could barely understand the person who had a thick foreign accent. She obviously did not understand the problem. I told her to refer to the letter I had stating the issue had been resolved. She agreed it had been. Then I received another bill for the $22 plus an additional $22 in late charges. Do not use the company. They steal your money & then have the gall to attempt to make it appear that you are in the wrong. This company should be prosecuted & never allowed to do business in the United States. Please do not share my phone number or email with anyone.

I accidentally paid off my card. I called and said it was a mistake. They said too bad they were not going to return my money. Then 73 days later they returned my payment. I was confused and immediately returned the money to them within hours. However, they decided to charge me interest for the 73 days they had my money. I said, "Why did you charge me." They said it was in perpetuity. I said it is illegal to charge me interest when my balance was 0 (Zero). They told me, "Too bad, you have to pay it." I have called and talked to every foreign-speaking person in the company to get this reversed. Worst company on the planet. They won't reverse it and I now have to get lawyers involved.

I had problems with them. I would not recommend their credit card. I regret ever having the card. Discover and Citi and Chase are much better to have. Save yourself a lot of grief because it does not matter if you make every payment on time. They do not care about their customers.

One of the worst. LOW initial credit limit. Asked to raise it - THEY DINGED me not once with a credit check, but TWICE! I complained - they directed me to file a grievance with Transunion and the other credit bureaus. AVOID AT ALL COSTS!

This is the worst credit company I have ever dealt with. If you have a problem/dispute charge, you would only be tossed around "Customer Relations" team who barely speak English with no intention to help customers. It is obvious that those people are instructed not to do anything to help. Instead, they tell you they would call after investigation, and of course, you will never get a call. No matter what document you send to prove your claim, they just ignore. One of the team member told me they received all the documents but didn't even look at it. As a result, I lost $500 charged by a fraudulent handyman. Very bad, unethical company. I had more than one credit cards from Barclay but will cancel all.

I have been with Barclays since 2007. I needed a letter sent to my lender that was time sensitive saying my balance was at $0. I was told I needed to FAX an authorization form which takes 5 business days to process and then once they received it they would physically MAIL a piece of paper to my lender which took over even longer. I had called Citicards and Wells Fargo Credit Card before I reached out to Barclays and had absolutely NO ISSUE requesting this over the phone. I don't understand why in 2022 Barclays is still requiring me to write a physical letter to request for what I need.

Filed a dispute about a missing refund for $5700. They held up my card for over 90 days investigating the wrong transaction. Agents are just note takers. You can't get any managers on the phone. Each agent told me something different about my status. They make you wait weeks and months for any updates. After they issue a resolve, whether right or wrong your case is closed. I have not been able to get my case re-opened, yet they keep asking me to write a request to reopen. I send letters and nothing. Now they are expecting me to make this huge minimum payment based on a balance that is in dispute. Nobody is helpful. All agents are overseas and all just reading a script to get you off the phone. Stay away from this company because if you ever have a dispute, good luck with getting your money. I'm still waiting on a resolve.

Their NFL points card is a total scam. I have been saving my point since I started using the card. Now that I have over 80K in points and can get something I want. They removed all the memorabilia and autographed items. Now you can only donate your points or use them for LAST YEARs Superbowl. When I called they said they had no idea what happened... 5 months I waited. Now I get an email that says I will lose my point due to a chance over. This is a total scam. Pulling all my points as cash and will start using my regular Master Card.

I have had the card for a few years. I called and questioned the double interest charges. I was told I would have to pay off the balance of the transfer. Which I did, as well as my monthly payment. I received my monthly statement and again was charged a double interest fee after paying my transfer balance off. I called and received a run-around after requesting to speak with management. At the moment I am waiting for a callback, after spending an hour trying to settle this issue.

Very poor customer service. Do not waste your time, cannot understand customer service. Had an $8800 limit and overnight lowered to $500 with no notice. Had the card 7 years since 2014 paid off in full each month and never late including $7600 just 7 days ago. All they kept saying was I could call Transunion credit agency. No changes in income or payments just lowered. I would never use anything associated with Barclay card. I am completely confused on their actions.

I paid my card off on 2/2/22. Funds cleared my bank on 2/3/22. Barclays credit card claims that I still have the money, my bank hasn't cleared it. They also have not accurately reflected the payment, placing it on hold until 2/9/22. Of all of the credit cards I paid on 2/2/22, Barclays card is the ONLY ONE who claims not to have the funds, placed my payment on hold and has not posted the payment. This is not the first time this has happened. It is every time the card is paid in full.

Got denied a Jet Blue Barclays Card. Too many inquiries? 1 in the past 2 years. My Mercury Card was formerly a Barclays Card and converted to Mercury. Not internet savvy, have to mail stuff. No thanks!!

I started with them through an Apple Promotion and purchased an iPad Pro. Paid the account off and was saving my total credit allowance and my Apple Reward points to purchase the new iMac 27", when it becomes available. Approximately $6000.00. Without any notice, they cancelled my account, they said due to inactivity. I lost all my Apple Reward money and their cancellation took a heavy hit on my overall credit score. This is not a company who cares about their customers. Sorry I ever did business with them.

I signed up for a Barclay's Choice Privileges card may years ago so I could take advantage of special deals through the Choice Hotels network of lodgings. Always paid the full amounts early on any balances. I just received a letter from Barclay's that they closed my account due to inactivity. I last used the card in March 2020 for $293.65. About that time we accelerated the Chinese Virus alarms and travel was curtailed. Now, less than 2 years later, they closed my account for no legitimate reason other than to save a few bytes on their computer system. It's not as if they send me any mail that costs them a tiny bit. And, their interest rates are exorbitant even though my credit rating is over 800! AVOID this company at all costs! It's their loss. They asked me to apply for a new card. **! I will never use them again. Even Walmart gave them the axe!

Barclays was one of the first travel benefits cards. Unfortunately their customers' service that was lacking to begin with has gone worst to sort of non-existent. Only get this card if you don't expect any issues ever!

TLDR (YUCK). Firstly, I should say I was banking with them for a number of years using the Uber card, and while it had pretty good rewards through Uber I can confidently say everything about the bank from the customer service to the web interface was the worst bank I've ever worked with. Briefly, I have experience with Chase, Capital One, and American Express for credit cards mostly, and this was multiple steps down from any of those in every category.

Seriously, don't do business with this bank! Out of nowhere, slashed my $8,950 credit limit to $4,400, basically what I owed. Never late and been a customer for years! They are a joke of a bank. Go to a reputable bank like Chase, BOA....less risky!

Unauthorized use of Credit card resulting in 366.91 in overcharges. Several calls to Barclays made and several different excuses made by offshore unqualified service reps. After several attempts to request repayment from vendor I received credits from unauthorized user. Documents provided to Barclays ignored and outright deceptions ongoing regarding the credits to date no credits, no responses from Dispute dept, customer service. Conclusion is that this is an organization routinely involved in defrauding its clients of funds. Referring the matter to Delaware attorney for resolution under 93A statutes of federal law.

Barclays Leaders - My wife and I are in a crisis and need help please. We are trying to buy a home and our credit score has been over 800+ for a decade. We very recently got a new credit card AARP/Barclays for travel points. The limit was approx $15k and we had autopay set up, always pay in full. Our anniversary vacation we bought *last week* was $16k with taxes/etc.. We received no declination, no alarm/notice that we went over our limit and needed to pay a measly $1000 difference. Nothing.

Barclays is the WORST company I've ever worked with. They made a clerical error that was sending statements to the wrong address, which caused a $34 purchase to cause the card to go past due. After 90 days of no letter to our address or phone call, they canceled and reported to credit bureau. Will not budge, despite it being their mistake (and 3 customer service representatives saying as such). Avoid at all cost!

Misleading promos & extremely poor customer service. I was emailed a 0% APR for 7 months promotional offer. Clicked the button in the email to enroll. I was taken to the main page in the Barclays account portal. Was unsure if it worked, so tried again. Same thing. So, I assumed I was enrolled. Come to find out (after I was hit with interest), I wasn't enrolled at all.

I am just tired of the horrible customer service and the dispute department. They never take customer evidence serious but believe the merchant more than us as a customer. No call back from so called "Supervisor" and when they say we made a note and this call is recorded... actually they record nothing as you have to repeat the same story every time you call them.... Where is the recording and the note they claimed they are talking.... After 12 years with them, unfortunately they have lost a valuable customer like myself. Goodbye Barclays Wyndham card.

Worst. Customer. Service. Ever. Don't respond to consumers or Chase Bank. Only ever just say I'm sorry. Have multiple phone numbers to call for "Customer Service" "Customer Support", appears their lack of action is due to either having only one person work in the "Investigation Dept" or, OR, they have that many issues to resolve they can't keep up with the workload to respond timely.

I was told that I will not get charged for the first year, but they charged $79 and not willing to go back and listen to the call recording where the representative clearly states that I will not get charged. Their way of customer communication is also very stubborn and customer reps are also not very good in listening and communicating back. Horrible experience. Never recommend anyone to BARCLAYS or Frontier CC.

I check my Barclay statement today and I was surprise about the finance charge. My payment due date is the 20th of each month and usually I pay five days before the due date. They received my payment 2 days before the due date but they charged me on old balance not on my new balance after payment. I called 4 times today and no luck and very poor customer service and there is no supervisor. Very FUNNY. I don't recommend Barclay Bank for your BANKING.

The most stupid process they have to do a dispute. They have a button there to dispute an item and they ask you to write all over again. They charge me twice different months for the same item and they sent a letter asking for proof with which card I paid it Ridiculous. WON'T RECOMEND THIS CREDIT CARD AT ALL.

Had a card I was using for travel, but during the pandemic was not able to use. Explain this to the customer service rep to see if they would reduce or waive the annual fee since the card could not be used in the way it was designed. I thought it was a good card. I would have liked to keep it but they were just so rigid and only really cared about taking the fee from me. There was no empathy or understanding whatsoever on the part of the customer service agent. Just seems to me that the company cares about money and only money. They'd rather make a quick buck now and build loyalty than keep me as customer for life. Keep this in mind if you are considering working with Barclays in any capacity.

Recently I had the misfortune of being forced to accept a credit card issued by Barclays. It was transferred from another bank. Customer service was non existent. They were rude, full of excuses with wait times close on four hours. Contacting via Twitter wait was 24-36 hours. Buyer beware. Read reviews before using a bank of this nature.

Barclay's Bank doesn't answer their telephone. Save yourself a huge hassle and don't do business with Barclay's Bank. Seriously. I got roped into doing business with them through an AARP solicitation to apply for a credit card. BIG, BIG MISTAKE!! If you have a problem doing business with Barclay's Bank, you are SOL!

I mailed a payment almost 2 weeks ago. Not posted. Carnival advertises 20,000 points after 1 purchase of cruise. Customer service says after 500 spent. Customer service says signup bonus credit on first statement. Next customer service person says 4 to 6 weeks. They have you in a corner and set up for late fees, interest, and bad credit. Sad I applied after reading reviews. Listen to your better judgement. I didn't use online payments. Grateful. If they won't post a payment in a timely manner, you certainly don't want Barclays Carnival to have your checking account information.

Barclays is not only the worst company ever, but every department within the company is a nightmare. Some of their customer service people can't even speak English, and some have such heavy accents that not a word is understood. Every representative you talk to gives you completely different information, and forget about getting a supervisor on the phone, and it's rare, very rare that one actually calls you back with in a few days. Save yourself aggravation and pick a different company to do business with.. This company shouldn't even get a star!!

In the morning of 9/28/21, I attempted to purchase an item and my purchase was denied. That afternoon I called Barclaycard to ask why my card was denied. Automated service sent my call to representatives to help me.... After over 30 mins I spoke with rep and was informed I made too many purchase attempts so they froze my account. After finding out these attempted purchases I had nothing to do with we agree to freeze my card and order me a new card, but would take 7-10 days to receive. I asked rep could I get it faster. Her reply was yes overnight but I would need to pay for that service.

I have had a Credit Card with Barclays for 5 years. I have not used the card in 4.5 years. I no longer have the Barclay credit card. I wanted to pay off my account. I called, the person that answered (Representative) could not speak English and it was horrible. I wanted the credit card number so I could set up an on line account and review it before I paid it off. I was transferred to another department. I was left on hold for 61 minutes. I hung up and called back. Person (Representative) said I had to order a new card then I could cancel my account! I knew my last four numbers of the card from the statement. No use. All they wanted to do was send me a new card, he said they can not see my card number and I would have to order a new card, no if and buts about it. Just the worst experience ever!!!!

Everyday in America I’m sure it’s fine but the moment you travel it becomes a disaster. Spend hours calling customer service raking up a huge bill and getting no help. Use Chase or Amex and save yourself a headache.

I have had a Barclays Bank Mastercard for several years. What a litany of problems! First they lost my regular payment, and I paid overdue charges. Eventually they found my payments and refunded some of the charges by check, but then they put a stop payment on the check without informing me so I paid a bank penalty when I deposited it.

Customer service is terrible. I had to call about fraudulent charges on my account that they had already told me were resolved and spent 37 minutes on the phone, mostly on hold, only to be told that I had to be transferred. I contacted the office of the president and finally got it resolved with the help of Jonathon **. A couple weeks later I had a charge for an order that I cancelled because the shipping date was delayed and my refund was shorted. I wasn't allowed to dispute the charge online and had to call customer service AGAIN. After 22 minutes on the phone with Casper, I was told that I had to be transferred. I was put back into a menu only to have it end with "this mailbox is unavailable right now, please call back". I again contacted the office of the president and NEVER heard back from them.

Barclays sent convenience checks to me without them being requested (I had never even heard of a convenience check before this issue). They did not make it into my mailbox and I ended up with someone writing a check to cash for $900. I called Barclays to report it as fraud. I called back a week later to check on the status and they said the case had been cancelled - I was not notified. I filed another fraud claim with customer service and once again called back weeks later to find that they had marked the charge as "valid" without notifying me of any of the details of the investigation. I finally got a hold of the fraud department and they reversed the charge and said they would open a case. I was sent a photocopy of the convenience check that was clearly not my writing or signature and had some weird writing on the back that didn't look like English.

A few years ago while booking a cruise I applied for and get the Carnival Fun Points Mastercard issued by Barclays with an initial credit limit of $5000.00. I use this card almost exclusively for cruises. I have always paid the card off within the promotional period for each cruise. In August I booked a cruise starting September 26th. I've already paid 1/2 of the cruise and only have a $900 balance. I have not missed or been late on ANY credit card for 30+ years. My oldest credit card is AMEX issued in 1993. I have multiple bank cards with high limits (24K, 12K, 15K, 10K), some of these do not have balances. Yes I do have cards with balances and I recently refinance my home to cutoff 9 years of payments.

This is the 2nd card I received and I am unable to activate it or reach anyone via phone. Plus I paid $15 for express mail but took 2 weeks to receive it via regular mail. Marcelle **. Ps I have been unable to get a response or anything resolved. Lock Marcelle **. Account ending in: **.

In a world in which all big corporations deliver more or less the same mediocre, impersonal level of outsourced customer service, Barclays wins the award for ... WORST customer service EVER. I opened an account so that I could earn Wyndham Rewards points for purchases and used my credit card whenever I traveled for several years, until suddenly, I found out, on my own (without warning or notification from the company) that my account had been closed due to "inactivity."

My automobile service company accidentally charged my Barclay Credit Card for its yearly membership fee; normally they send me an invoice. About a month later Barclay sent me a bill. I was surprised because my Barclay account was supposed to be closed and not usable. I didn't expect Barclay to send me a bill. Nevertheless, Barclay received the charged and I immediately disputed it because the account was closed. I paid my automobile service company with bank funds, and asked them to remove the charge from Barclay...They removed the charge from Barclay. Barclay, however, did not remove the charge. I called them multiple times and had them speak with my automobile service company that the charge was already paid.

I unluckily agreed to their marketing material for Easy Pay Enrolled Transactions. I found out after I signed up, there isn't an Easy Way to pay off those transactions early. There are only 2 options: 1. Cancel the card; 2. Stop using the card. Even if you pay your statement balance, that will not pay off the Easy Pay Enrolled Transactions.

I have had a Barclays card since March 2016. My credit limit was $3600. Within the past three months I paid my credit card down to a $200 balance. Today, I noticed my credit limit was reduced to $700. I contacted customer service and was informed a letter was mailed. I should allow 10-15 business days and the letter would explain why my credit limit was lowered. I will pay the remaining of my balance ($200) and close my account with Barclay. They are horrible!

I was a Priceline rewards cardholder. During the pandemic period, they closed the account/loot rewards points without any proper communication or consent. I lost many hundred dollars worth of points. I connect to the customer service, even worst experience. Please no one go for this company again.

I have had this card for over 5 years. In the last several months they put on an interest charge even though it is paid in full on time. I call them and they remove the charge. I will stop using this card since this is terrible overcharging.

This is truly the worst credit card I've ever had even through hard times made my payments still drop credit limit several times hurting my credit score. This company doesn't care about you. Please do yourself a favor. Don't get this card or anything from Barclay. And besides that customer service is really hard to get in contact with.

Less than a month after receiving the card, I experienced nothing but problems! After half hour on the phone with its customer service in the Philippines, they say they were having "systems problems" and could not put a charge I was questioning "in dispute", I asked they call me back when their system was back online; they never did! I contacted the executive office who calls me back and promised to follow up; they never did! To prevent further aggravation and having experienced their lack of follow up, I have asked the bank to close my account. AVOID THIS BANK!!

Updated on 11/09/2021: Called the customer service number and was hung up on several times. When I did get someone to talk to, they said they took care of everything on their end, but turns out NOTHING was ever done. They just gave me lip service. I started writing letters to the customer service department because I did not know how else to communicate with them when they kept hanging up on me. I wrote over 8 letters and never got one response. I will NEVER do business with them again. I have had bad customer service before, but they take the title as worse ever in my book. I will never go any kind of business with them, or anyone they are affiliated with. Consumer beware of this company.

I have had this card for 6 years. I pay more than is due monthly. Today I received a letter that because the balance was too high they lowered my credit limit by OVER $1,000. They said my credit score was too low. Well DUH!!! I just bought a $30,000 car!!! These people don't care about the customer at all. A good paying customer is now gone. STEER CLEAR OF THIS COMPANY!!!!

I am an inveterate global traveler and a no-foreign-transaction-fee credit card provides great advantage. Barclays Uber card is additionally no-fee and gives cash back I can use for Uber trips, which comes in handy now that I am in Ecuador. I had a Capital One card before which has similar features except that I had an issue with a merchant which to-date remains unresolved.

Once again the banks are the real enemies of the people. We all are distracted, but they keep doing what they want. I have one late payment in the middle of the pandemic's chaos (05/2020) and have tried to remove it, with no luck. I even paid my card in full. It seems that the people who work there, are computers. It's amazing how they keep getting away with it, even with the Cares Act! Thank in the new world of cryptocurrencies they have no place!!

I have been Barclay’s credit card customer over 10 years with an excellent payment history. And my experience is not very good. This company will stab theirs good standing customers in the back by lowering credit limit when you expect it less. For example: when you pay down the credit cards they lower your credit limit to the minimum. Also the company did not report paid off accounts to the credit bureaus. I wonder if by Barclay’s policy they have a waiting period on reporting paid off accounts to the credit bureaus because of possible credit score increase. I have not experience anything like described above from my any of other credit card companies accounts. In conclusion: Use Barclay’s cards while building or rebuilding credit. But get rid of Barclay’s accounts as soon as possible (when you can dodge the few points of credit score loss for closed accounts) before they find a reason to stab you in the back by harming your credit score.

So we signed up to get hotel credits and everything was fine until we needed to do a chargeback on a unauthorized charge. Barclays Bank (who barely speak English) first refused stating it was a signed for charge which it was not, then refused stating that the company was not a recognized company??? We went ahead and just paid it.

This is the worst bank to have a credit card account. In this difficult times they lower your credit line and increase your interests and when you call customer service they tell you there is nothing to do. I have never had a late payment and I always paid more than the minimum payment. I don't recommend this credit card to anyone!!! Be careful!!! As soon as I pay it I will cancel it and straight to trash.

I received a letter from Barclays that they were going to cancel my card due to non usage. Due to COVID I have chosen to no longer use any of my credit cards. I’m just trying to keep my bills down. After 30 days of no usage they automatically closed my account. Keep in mind I have had this card for years. Always made my payments on time and paid off my card when my funds were available. Shouldn’t there be a law that credit cards can’t bully you into spending money that you don’t have OR is this what they bank on. I am truly disappointed in this company as again had been with them for years. Someone should investigate this company’s practices. I have a few more credit cards and have never had this issue with any other creditors try to bully me into spending money I don’t have.

Barclays proved to be a very transactional bank/customer service. In contrast to other cards I continue to carry Barlclays proved only interested in gotcha fees. Lesson learned. Bank here as a last resort.

Used the Barclays card to put a down payment on a pole barn, the business called Behrs buildings would not give me the barn prints so I could get the permit from my county. I asked for a refund after 3 days of nothing but a run around, discovered 27 BBB complaints and multiple complaints with several District attorney's offices and 17 people on Facebook marketplace I had connected with about them never receiving their orders. They wrote in on the bottom of the docu sign, "No refunds on deposits" which by law is forgery. I would have never given this company 2683 dollars had I thought at minute one I would lose that money by canceling an order that was never put in progress. I immediately contacted Barclay to do a charge back which they did, then a month later the charge was back on there. Contacted them again and they said the merchant met the criteria for the charge, I said, "What criteria and why wasn't I involved in that discussion?"

Opened account a year ago, app stopped working, I lost sight of the account which was my fault. Annual charge hit, without an email or phone call they turned it over to the credit bureau. Poor banking in my opinion. Closed account immediately.

As I continue to pay down my card, they continue to LOWER my credit limit. I am paying the card down to reduce the outstanding balance AGAINST the credit limit. I had over $1000 of credit availability and now I have LESS THAN $200, effective immediately. What if I had an ER and relied on THIS card for relief? I would have been STUCK. This reduction is the SECOND inside of 6 months. WHAT IS GOING ON HERE? I don't okay late. I pay more than the minimum. I'm confused. If someone is actually REVIEWING my credit report they will see that I am PAYING DOWN MY CARDS. There was a "dip" in my score was because I PAID OFF my car note, the ONLY installment account I had. The PAYOFF actually INCREASES the amount of CASH ON HAND of about $400. This makes no sense to me. I asked them to please NOT respond with a canned message but to actually LOOK AT MY INFORMATION. We'll see. Mm.

Do not use them. Made a payment and my next payment was in March and they charge me a late fee in Feb even though I just made a bigger payment to knock it down. This is why people don't pay off their credit cards cuz shady companies like this keep putting on their ** fees to keep you paying their interests. Never use this bank or their credit cards. You will get screwed over by their lies.

I have been good standing consumer for many years. I am very unhappy with my APR I recently requested a lower rate and was flat out denied! They keep increasing my credit line without me asking. I called today spoke with Janet a manager, and she informed me that they do not honor consumer request for lower APR. They do not care about the consumers!!

Since I stay in Hotels multiple times per month I applied for Barclays Wyndham Rewards Card. They approved me and I requested to have the card send to me ASAP which was a charge of $15.00. The card was send to me very quickly. Needless to say after receiving the card I Activated it, set up online account and sign up for paperless billing. Within few days I received a letter from Barclay requesting various pieces of personal documents in order to verify my identity. I refuse to send this kind of documents over any kind of mail or fax since this can be easily used by anyone to steal my identity. The bottom line I requested Barclays to close the account and wanted to pay $15.00 for the shipping fee, which they refuse to accept since my account have been locked.

The credit card purchase protection for the Barclay card is the worst I have ever dealt with. I was scammed by an online merchant in France. I filed a transaction dispute with Barclays. They are very uncommunicative with the cardholder during this process. They don't ask for any details or information about the dispute from the cardholder until the initial review is already decided. Then 10 days later I got a letter that they were declining my dispute and I could finally respond with more evidence. I submitted the details of the communication and confirmed that the service had not been provided. Over a month later I got a letter again declining the dispute with a simple reason "The merchant has not violated the terms and conditions of the contract", which is untrue. They clearly don't care about actually providing purchase protection to their cardholders, it's just a front to make them look like they care.

I received a notice in the mail from Barclays credit card, that if I did not use my credit card it would be closed, and I would lose my points. Since I have about 91,000 points that I did not want to lose. I used the card. Well I was in dispute with a vendor who charged me an excess of $42. I provided proof that I made the payment to Barclays and was charged an excess of $42.00. This occurred in Oct 2020.

DO NOT give this company your hard earned credit to play with! Like a number of other reviewers, I was extended a large amount of credit. My payments were always on time and always more than the minimum. Out of the blue they dropped my credit limit to just above the balance I was carrying. Between the interest that was charged before I received the notification of the change and an automatic payment that came through, I went over the new limit. I made a couple of larger payments to try and prevent that situation from happening and both times they dropped the limit to where I was in danger of going over. My credit rating has dropped like a stone! Don't make the same mistake that I did. Stay away from this company!

I asked Barclaycard to dispute a merchandise that I bought at City Beauty. I bought 2 products from this company and they sent me 5 products and charged me 3 times on the card. I asked this company several times to send me the shipping paper to return what I had not bought and return my money. They did not send me the return shipping. I sent all documents and emails for Barclay showing what happened and Barclaycard did not help me solve it.

Applied for a Barclays card last October to purchase an apple product. The credit limit was around $2000.00 which was fine with me. The card was a good offer and was 0% for 18 months. Less than six months down the road after I had made every payment on time, in advance, and well over the minimum payment, they lowered my credit limit dropping my credit score 20 points. The reason? An auto loan that is charged off which I have been in a legal battle over for two years due to no fault of my own. I received this notice in the mail TWO months after I got the credit alert that they had made this decision. Never once have I had any item on my credit paid late outside of that one item that again was not due to anything I did and had been disputed and battled with a lawyer. All items that would have come up with my initial approval for the card since that issue happened in 2017 and 2018 mind you. Gee thanks Barclays.

I opened my account with Barclays to purchase an Apple product, and was approved for $1800.00 which was more than the item I planned to purchase. Start out with a lower utilization rate is always awesome. I also like that I had 0% interest on the item for 18 months as long as I paid off the balance within that time frame. I have paid $73.00 over the minimum payment for every payment for 6 months. In December 2020, I noticed a significant drop in my credit score, and come to find out Barclays had lowered my credit limit on my card to $1200.00 making my utilization rate extremely high. When I reached out to Barclays I was advised that it was because of a reported late payment and closure of another account on my credit report.

Had an account with them for 16 years in good standing. They just cancelled it without even warning me simply because I didn't have recent transactions. I requested a reinstatement and they couldn't even tell me the length of time you have to have a transaction within. Said it was "up to their discretion". Of course they wanted me to re-apply for a new card with them with a huge annual fee. I'm waiting to see what this closure of an account by the creditor does to my credit rating. Zero stars!! Don't do business with them - you will regret it.

Due to a compete lack of customer service, I just cancelled my Barclays Hawaiian Airlines credit card. AirAsia cancelled my flight and issued a partial refund and refused to explain why only a partial refund. I filed a dispute. After two months of contradictory replies from Barclays, at one time I was even told I would receive the disputed amount in 2 days, Barclays said no refund because since I accepted the partial refund it voided all future action! I only filed the dispute in the first place due to the partial refund. A complete lack of customer service when dealing with a shady merchant makes this a worthless card to have.

The worst company ever! I had my credit card with them for over 10 years... My credit limit was 10,000. I was never late on any payments for over 147 months and they cancelled my credit card with no notice or reason why! The results of them canceling my card has lower my credit score over 50 points. Don't give them the chance to destroy your credit too!!

It's incredible-Barclays out of 8 banks is the only one to not only disbelieve proven fraud and ID theft, registered and reported, but they sent us to collections after the 6th month; we needed at least 12 more months just to finish the investigation-but Barclays said they'd hang onto the account in light of the evidence, and the next day sent us to brutal collections-we intend to litigate to the fullest extent of the law, and wish everyone to know here is a bank that will deceive, lie, and coax you into using their services, and all of their claims of loyalty are hereby debunked; they will turn on you instantly, and use their computer as an excuse-they are impossible to dealt with, and shouldn't be allowed in the USA-ban them, and we all have a better life-this writer's opinion-of course.

They don’t even want to hear what you have to say. I would give Zero stars if possible. Worst bank in the world. Do no do not open an account with them. Horrible customer service. They don’t help you at all. They charge you fees upon fees and never waive them. Do not do not open account with them. Trust me!!!! Go to CHASE bank. The best bank ever!!! They work with their clients and help them keep their money!!! Chase is the way to go.

I was a Barclays credit card account holder for years--always paid my balance in full and on time. One time I made a mistake--I tried paying my account with a checking account which, unbeknownst to me, had been temporarily suspended. Barclays assessed a late fee of $26. I called them, explaining the situation to them, reminding them that I had been an account holder for years and had always paid my account in full and on time, asking them to give me a one-time forgiveness of the late fee. Their reply was TOUGH. They refused to forgive the late fee. Even when I threatened to close my account, they wouldn't budge. This is how they treat a long-time responsible account holder? Not even one forgiveness for the first mistake after years of doing responsible business with them? Needless to say, I closed my account and I refuse to ever do business with Barclays ever again. So should you.

I have three cards with Barclay and the card works the way we would like. However, a few issues I have. If you carry a balance they will keep extending your credit limit. You then have to call them to get the credit limit set back down. After about a year it will start going up again. Next issue is they have a very high interest rate. I contacted them with interest rates being so low now about reducing my interest rates and they refuse to reduce it. So I will probably be switching to another company that has much better interest rates.

Overall rates are comparable. Linked to American Airlines with good communication between both. There has been good communication when I have called with questions or requests. Good communication between the two. Have had very good communication between the bank and myself with things.

Do not get this credit card. I thought I was applying for an Apple Card because I was on the apple website and needed financing to purchase a laptop. Turns out I got a card with this company and my account was opened in August. It is now October and I still have not received a card from them. I called customer service because my online login was locked out because all of my security questions were wrong and in order to do anything online I have to have my card in my possession. I can't even get online support. I had to call and the lady was rude and wanted to know why I was just now telling them I didn't get a card. She re issued me a card and wouldn't help me get my online account access back. She told me I have to wait till I get my card in the mail. which could be 10 business days. I plan on just paying off this card once I can and cancelling it. Not worth the hassle.

I have never been so disappointed in the protection I received from an unsavory retailer as I had when using my Barclay's JetBlue credit card. I had choices. Over the past 2 years, I had charged over $500,000 on my credit card. Never once did I dispute a charge. Never once did I pay the card late. As I said I had choices and I made a bad choice. Besides choosing an awful vendor, I chose my Barclay's credit card instead of my Chase credit card to put this charge on. I disputed the charge on August 12th. After never have been contacted by Barclay's, their first response was to close the claim. They never even reached out to me.

Barclays Bank & Diamond Resort work in Tandem. We were told via Diamond Resort that Barclays would do the financing for our timeshare and we would get paperwork via mail...We never received anything except a Credit Card from Barclays Bank. Which we did not knowingly apply for, authorize use on, or activate. Charges were made in the amount of $399.00 via Diamond Resort on 8/19/2020 for a down deposit we never agreed to on the day we did the timeshare presentation. Upon receiving the card, which still has not been activated we called Barclays Bank who stated this should be handled as a dispute and not fraud (because Barclays & Diamond Resort have a relationship!).

As I was booking a hotel through Wyndham Barclay bank has an offer that before you check out you can apply for a Wyndham Barclay credit card and get $50 off or you booking (that you were making right then) and also receive 15,000 points. I decided to apply for the card and was approved for the card. Then a notification come up saying finish book with discount, so I clicked the button and the screen went blank so I was not able to book it or see the $50 off when I tried to book it again. So I called and the reservation person told me to finish booking with another credit card and then I could change the payment and get my credit. So I booked my room and then she transferred me to the credit card department to confirm the account the transfer the payment. I got on with a Representative and after awhile was finally able to confirm my account then they were getting ready to look into the offer and then the phone call was dropped!

I have had fraudulent charges on my credit card for 4 months. I cannot get answers from customer service. The card was never out of my possession. They continue to charge me interest on these fraudulent charges.

Applied for and received a Jet Blue credit card from Barclays Bank. It was recommended to me by Credit Karma due to my outstanding credit. I read thru the materials and they state you will be given 15.99, 19.99 or 24.99% interest rate based on creditworthiness. Imagine my surprise when the card shows up and the interest rate is 24.99% my credit scores are all in the mid 800’s 34 years of credit history, no late payments, low credit usage and no derogatory remarks. So I call, get bounced around to 3 different individuals, none of whom can substantiate or explain the high interest rate on my new account. I immediately closed the account without ever having used it. Steer clear of these thieves.

Very poorly run company. I opened an account with them late 2019 and they gave me a generous credit limit of $9k and after putting my sons college tuition on the card of $4,500 they reduced my credit limit down to $4,500. So now I'm using 100% of my limit and that hurts my credit profile BIG Time! I have never missed a payment on anything and I'm making the same amount of money as I was when I got the card. I find the practice of lowering credit limits when there the customer has 0 late payments any credit items to be malicious and only hurts the consumer. Watch out for these guys!

I have had a terrible experience with the Barclays Frontier Credit Card that I have read many other people also experience. I have a very high FICO score and I work hard to keep it that way. Occasionally for no reason whatsoever, Barclays E-mails me and shows me a HUGE 30 point drop in my SCORE. I am extremely well-versed in my FICO score. I spent hours on the phone and got reports mailed to me from Transunion and there is Absolutely 100% no legitimate no reason for this drop. None of the other sites show my score has dropped. Only Barclays. The drop is unique to them. Transunion says it is not because of them. My score on there was 30 points higher, yet Barclays contends it gets the score from Transunion. This is a lie. If you call Barclays, they have someone from the Philippines who knows nothing about anything.

The following has occurred several times since I opened a CD account with Barclays Bank early this year: impossibility to access my account online with my ID and PW; my account gets blocked; I have to spend hours with customer service with security questions and they still cannot help, told to wait a few days; After several days, a customer service finally truly unblocks my account and I can regain access to it online. This is totally intolerable, unacceptable. When the CD matures next Spring I will NEVER use this bank again.

They gave me a break on an interest payment during Covid-19 when I was having trouble getting a big refund from a cruise company. I appreciated that. Their website is very consumer friendly and I pay no international banking fees when I use it abroad.

I can't log in to their website and have not been able to access my online activities for 7 weeks. I can't send them an email because you have to access your account to do that, so I have to call their toll free number. Only answer I get is that they know they have an issue and are working on it. I call every week and get the same response. Totally unacceptable for a major credit card. Is this a Barclays issue or a Wyndham issue?

The card is great for Jet Blue points, interest is high but I pay it off monthly so I don't pay interest. Annual fee sucks but if you want points you have to pay. I buy everything with the card to get as much points as possible.

Let me start by explaining how horrible this CC is, they are the worst. Do yourselves favor. Don't get this card. It's run by Wyndham and don't apply... Customer Service are the worst, meaning overseas. The company sneak up on the customer with high fee after what just happen and after we overpay our bill. They didn't care or budge at all... They are not helpful and caring for that matter...

This bank hires only the most arrogant people for their customer service. They will go out of their way to not help you. I had accounts with two credit cards issued by Barclays. You would think asking them to transfer a payment from one card to another would be a simple task. Not for Barclays. They go the extra mile to make sure they will make life easy only for themselves.

Would give zero stars if that were a possibility. Predatory practices from day one. First, they reduced my limit to just above my balance, which threw my credit data out of whack. Then they pulled a hard inquiry and closed the account a year after it was opened. I've been in autopsy for two years since its closure and my balance is literally still at the limit. They don't apply your payments to principal at all. It's as bad as a student loan. They keep recalculating the payments to be higher and higher despite me paying on time, and now it's gone to where I've had a payment bounce because they attempted to take so much out. One missed payment dropped my credit by 42 points, yet they gleefully took out this month's no problem. I'm over it and about ready to turn off autopsy and let it go to collections. The damage to my credit has already been done anyhow. Worst, most predatory bank.

Due to COVID 5/5/2020 bill paid 1 day late. Customer service guaranteed removal of Interest charge of $334.44 on 6/5/2020 Bill and No interest moving forward if paid on time. It was never removed and another Interest charge of $253.01 was on 7/5/2020 Bill. I always pay my bills in full for years. Barclay customer service is a disgrace! Promise one thing and do another! Been sending messages and calling for 3 days to No avail. They don't answer messages, the phone, and don't have an e-mail. Customer service at Barclay is Horrible!

Awful, awful customer service. They are more interested in getting you off the phone vs answering your question. No sense of customer first, helpful escalation, nothing. Not clear how they measure the performance of the customer reps, but if it is about being responsive, they are not. If I could give a Zero, I would.

This company is absolutely awful. I hate them. They closed my account even though I was making on time payments. They went ahead and discriminated me; blocked my access online and have no way to communicate with anyone. Discrimination also exists at this level and they practice it, in the way they treat people. I can only call in to make a payment. Recently they were sending email confirmations of my payments and now they don't. At least you would think they would have the decency to send confirmation of my payment. I wish they would go out of business. They are horrible in all instances.

I bought leggings and a top online, it was a scam and I rec’d a piece of fabric instead of my purchase (so the merchant could provide tracking if requested). I disputed the charge with Barclays. I sent them a ridiculous amount of documentation and proof on the incident including dates, emails, etc. They responded by sending me a letter and denying the dispute- never even talking to me before they denied it. They said in the letter that they didn’t see that the merchant violated the purchase agreement.... What? You can’t get through to a person ever. No one will gives you any real explanation or lets you explain/discuss your side of the story. I thought this was rare but in reading the reviews of others I see that it common practice for Barclays!!!! DO NOT get credit from Barclays!!!!

I bought a safety face mask due to COVID-19 on EBay and and pay $120.55 by using Barclays Credit Card on March 03. Right the same day when I received them I notice that they was not exactly the same item that I bought so decided to contact Ebay and make a request for return. Return were approved by the seller and printed return label provided by EBay and send it back to seller. Tracking number is showing delivery date on March 13. Seller refund me $12.05 instead $120.55. I call and follow a dispute on EBay, Barclays and until now they don’t even care about my money I paid. I am without the item and without my money. I follow complaint on BBB with all documentation to support my point. We will see what happen. In the mean time, I am looking for another CC company who can treat peoples fairly and not just look the dollar symbol.

I upgraded my Carnival Cruise and on the very same day Carnival cancelled our cruise. I called to dispute and reverse charge and they said they could not. I am now paying for a cruise that has been Xed.

I signed up for a Carnival Mastercard that is operated by Barclays Bank with the incentive of getting a $200 credit off my first bill. Even after sending documentation of the promised credit and having Carnival customer service get involved, Barclays refused to provided the credit. I spent hours on the phone with Barclays representatives - first they promised the credit would appear on my next bill, then they promised it would be given once I sent in my documentation, then saying there was nothing they could do. This company uses false advertising to get people to sign up and then has very poor customer service to resolve issues. I've cancelled my card!

I closed this credit card account last year and yet they continue to charge me an annual fee that I did not pay which caused my credit score to go down. I never got a single bill. They said it was not their fault which is not true. This bank sucks.

I applied for this card to transfer balances on high interest cards. It's good for that. However I perfectly and as my balance decreases Barclays drops my credit limit on the card to be just over my balance causing my credit score to plummet. Insanity. Avoid if you care about your credit report. This could prevent someone from being able to make a large purchase such as a home. Somehow I feel this is a violation of fair credit reporting practices.

I disputed a clearly fraudulent charge on my account. I had to file with office of State Bank Commission just to get a response from them. After being on hold over two hours on phone, emailing and writing them and getting no response at all! After their review they sided with the fraudulent company who charged my account without permission and I received nothing whatsoever in return. This is clearly within the parameters of Barclays Cardmember Agreement to dispute charges and not be liable for them. They sent me an unsigned, no name letter saying they were finished with this claim. No appeal. No further process! I’ve complained to every government and other agencies I can find about Barclays and the fraud company. I do NOT see any way I am legally responsible for this fraud charge. What do I do now?

I purchased a very expensive family trip utilizing this credit card in August 2019 departing April 18th, 2020. With the Pandemic, I tried to cancel my trip through the agent I booked with who closed its doors and took my money with them. I filed with the credit card seeking reimbursement as that I did not get what I paid for and would assume protection. My initial claim was denied. I then filed a second claim due to a back injury with all appropriate documents from my primary care provider. As stated in their customer service brochure, this was covered and reimbursable. I now again have gotten denied and when I've attempted to reach customer service, they are not taking phone calls anymore. I highly would avoid use of this credit card. They appear to be able to change what is covered and not covered at their discretion leaving us customers holding a very large bill. Terrible credit card.

I was charged a NSF fee due to a returned payment on 3/10, unknown to me, Barclays resubmits payments if they do not clear first time around... Had I know, I would not have made a replacement payment on 3/9 which contrary to what their executive office rep states, did in fact clear as I have shown a bank screenshot showing so. The rep is so ignorant and or can't see past her own ego, she cannot comprehend if replacement payment was returned as she claims, the account would show past due which it does not and did not... I even showed a screenshot proving she is wrong, still will not waive fee which is a mere $15.00!!!

For the fourth month in the past six, Barclay has been unable to post my monthly payment to my Mastercard account. I do not carry a balance and pay my account balance in full each month. However, due to their incompetence I keep needing to spend my time trying to speak with somebody at their call center -- I'm aware of the pandemic but other national and international firms seem to not have a problem. They take over a week to answer messages left on their website, as well. I am cancelling my card as soon as they straighten this out and have expressed my concern with American Airlines and am so frustrated that I'm considering moving all of my travel needs to United.

I was informed yesterday that credit limit was reduced because I currently have high CC debt and my score is now 690 as a result of it. However I own multiple businesses and travel frequently which I use my cards for. I generally pay bills weeks before due date and always more than minimum. I have never paid the bill late nor have I asked anyone to wait on a payment - even in our current situation. In fact I moved funds out of my savings to ensure all bills were met in a timely manner. Furthermore in view of the current state of affairs they should be helping their customers not adding to their hardships. This is NOT a company that cares for their customers or has their backs in a time of need. It's no different than a utility disconnecting service in the middle of a disaster. No longer a fan!

Asked for cash advance checks. Was told I didn't have enough available balance. Said I will EVENTUALLY. Finally mailed checks. Now they are holding a $500 payment I show cleared my bank. NO cust. svc.

Accepted offer Barclays promoted for Carnival MasterCard on recent cruise for $200 statement credit. Spent many hours with customer service but they said ‘no reward exists’. Unwilling to honor brochure.

I am slowly getting my balance paid off and will be closing this card because the interest rate is so unbelievably high! I assumed it was high because we had been a credit risk when we first became your customer, but having proven we are not a risk for the past 2 years, I called customer service to ask for a reduction. I was told that it was normal and wouldn't be reduced because "the Fed can't make up it's mind and leave the interest rates alone."

If you don't use their card your credit limit all go down.. And I signed up for online..or I thought. Saw my payment wasn't taken out 2 days after. I should of called and paid off my whole $ 5.00 balance plus the $7.00 fee... And they still hit my credit report. Was never late for the 2 years I've been with them. STAY AWAY CONSUMERS. NOT A GOOD CARD OR COMPANY TO DO BUSINESS WITH.

I had this card for yrs. I kept it after my divorce because they always kept the payment steady and low. I never paid it late, sometimes paid it twice a month for yrs. One month I was late by 10 days after loyal payments and they not only hit me with late payments. They didn’t care why when I called. Then reduced my credit amount by 2000. Three yrs goes by. I made it an absolute point never to make a payment late again to them.

My wife was in a coma, and Barclays wouldn't let me pay her account to avoid late fees. After we closed the account they accepted and paid additional monthly charges to the account by Apple, and then charged us for their error. On appeal they insisted. DON'T GET A BARCLAYS OR JET BLUE CREDIT CARD unless you agree to be mistreated and cheated.

I got this card to earn miles. I have multiple items that I charge to the account every month. I made a purchase and went into my account to find the charge had a temporary hold as usual. The next day went in a noticed the charge had been posted but the temporary charge was still there, but wasn't too concerned as I figured it just fall off by the end of the day. Few days later I went back into my account to find that the charge was still there and some of my regular charges had not been processed, causing fees. I contacted customer service and for 2 hours got the run around, from the temporary charges don't affect the available balance or it is the other company that put 2 charges in. Needless to say the other company did not put a hold or a double charge.

I got credit card. The money inside is $1,500 from Barclays since 2017 and I been paying $55 monthly or more than that since 2017 until now and never use the card for 3 years. But I just noticed I checked my acct. everytime I checked nothing changed to the number. Still the same from $1,500 that I owed from credit card, now $$1,600 and never used the card for long. They closed it and where did my payment go? I feel like I got rip off. I even paid off or almost paid off my other credit cards but I noticed this Barclays getting my payment monthly and it's not deducted to what i owed?!! I kept paying and it did not reduced to what I owed???!!! Scary Barclays Bank making me shocked!!!!

I disputed a charge for flowers for a friend's mother that pasted away. The flowers sent we not as described or pictured on vendor website. Sent pic of website and what was received. Barclay's supervisor agreed completely different. Vendor wrote back with 7 pages of their policy to not refund and Barclay's charged me back. In all my years I have never experienced a card that didnt go to bat for a customer. The Vendor never addressed the issue but wanted the dead flowers back. Never sign up for this card if at all possible.

I made a monthly payment online and it was put through twice. I called the next day and was told it should be refunded to me in 5-7 business days. I waited and was not provided a refund. I called back and was told it could take up to 21 days for them to "investigate"; this is a ridiculous amount of time to be out my own money for their mistake, especially since there was nothing to investigate - it clearly showed a double payment from the same transaction on my account on both ends. Yet, after 21 days I still did not receive my refund. So I called again, and after waiting 30 minutes on hold for customer service, I was told it was still pending and could be another week. I STILL have not received my money back.

My husband and I have had this card for a few years, originally with Barclaycard but now the company is called Mercury Mastercard. In November I made a purchase online but never received the product, and was promised a refund. It never came, so in December I tried to dispute the charge. The Mercury customer service representative said she would transfer me to the dispute department, but instead I was transferred to the customer service number of the company that wouldn't refund me. I waited a couple of weeks in case a refund showed up -- it didn't -- so I called back. This time the Mercury Mastercard service rep told me she couldn't talk to the wife on the card, it had to be the husband. Er, what? I have my own card, I have spoken with them before without problem, but this time they refused to talk to me.

I bought 2 phones from Apple for 2500 and apple employee asked me to open a Barclays card so I can get points. So I did and I received 50 points. And I was told it would interest free for a yr, thereafter regular interest charge will apply, however today after a year they charge me 900 in interest because I failed to read the fine print saying if you don't pay off the full amount in a yr you have to pay interest of full year. Long story short, stay with cards that you know, Cards from Barclaycard are total scam. STAY AWAY FROM BARCLAYCARD.

Barclay should get no stars. After applying for their card thru Apple.com (who said I would have 12 months interest free when I buy an Apple product, and I could easily apply online and get approved in an hour, which never happened. After complaining to apple, they told me I had to call Barclay to see what happened.

Ridiculous payment hours make it nearly impossible to make payments “on time” if you don’t set up auto pay. You’re bound to have late fees because they don’t send out any reminders or notifications. If you set up auto pay they always take more than the limit you set. Here’s a screenshot of one late payment, my due date is the 5th of every month.

Exceptional credit score. Made payment online, no evidence, I did not get a verification number, I'm sure I'm the only one ever this has happened to. By the time I knew it did not really go through, 75 points on the credit score lost. 1 late payment 11 years, 20 plus accounts, probably 1,400 payments, 1 vendor says I did not pay over a 27.00 pay. No recourse, no fix, "sorry", mountaintop to pond scum in a day. I tried real hard to discuss with Barclays, they said call Transunion, damage done.

I truly hate this bank! When I got to about 40% of my credit limit, they reduced my limit to just above my balance, so the limit went from $7k to $3500. This made it appear to the credit bureaus that I had maxed out my card. At the time, my credit score was over 700 and my OVERALL balance-to-limit ratio was about 35%. I have never been late on a payment to any creditor and my income actually increased a couple months before Barclays did this. Plus, I always paid at least double the minimum. After inquiring and being told that basically, they would not reconsider, I started paying down the card with intention of cancelling the account. Lo and behold, After paying it down to half, they decreased my limit again, so yet again, it looks like the card is maxed out. Meanwhile, several of my other cards have increased my credit limits.

This card was paid off by the title Co after a refi. It has been over 2 weeks and they have no record of my $5400 payment. The worst service EVER!!!! They opened a case for payment research that is a complete FRAUD. Where is Barclays and why did they turn me over to this sham company. Get another credit card provider and RUN far away from this company: Mercury Mastercard.

Absolutely insane for a credit card to do this. If I was months behind, sure. I was 8 days late (mind you, you don’t get email/text reminders because they take in a killing from their weird hours of accepting online payments, so why bother?) and they actually shut the entire card down so all my automatic renewals are what alerted me. I actually thought I had paid it, so I went in and paid the balance in full. The purchase, which was large, was a normal transaction for the account as I only use it at the Apple Store.

On September the 23rd, 2019 I sent Barclays Credit Card a pay off check in the amount of $7,148.00 with my full name and account number on the front of the check. And as of this date October 28th, 2019, my account has not been credited these monies. I have had to make an extra payment in order to keep my credit card from being charged any extra interest. I have called every two days since the 30th of September and have spoken to a different person with a different lie an/or different story to tell me about how they are investigating my case, except they have already cashed my check and the money is in their so called general funds account, “in the back room” wherever that is, but they do not know how to credit my credit card account so I can close it.

I was recently the victim of employment offer scam fraud/identity theft. When I first called Barclaycard when I realized what happened, the CS man that I spoke with said that he understood my situation, but that I would have to call back the following day to file a complaint with the fraud dept. However, when I called the next day, the CS woman with the strong foreign accent, that I spoke with was irritated and said that she wasn't going to allow me to file any complaint/disputes because the transactions were made in my name so she didn't see any evidence of fraud. DUH, THAT IS EXACTLY WHAT A SCAM IDENTITY THEFT FRAUD IS!

This is the worst sign-up process I have ever experienced in my entire life. First of all I keep getting information in Dutch. There is no where that I can put in that I want it in English. I correctly put in all my information and it keeps going back telling me something is incorrect. How would they know? I can’t wait till my phone is paid off so I could drop this horrible horrible card.

This is the worst ever credit card that you could have in your life time. They charged me more than 1,000 dollars for having balance of 500 on my account which I wanted to pay it off today! And once I get in to my account I saw they had charged me for that damn interest! I’m student and got this credit to buy a laptop from Apple which I needed for my school work and because of all other expenses and an accident I couldn’t pay that off in 18 month but I just owed 500 dollars and now they charged me like I didn’t pay anything!!! I don’t recommend it to anyone, because with any reason if you could not pay completely in 18 month they don’t consider any other payments you had done before and you will get a large amount of interest charge on your account! I am about to cry and I hate this credit card...

Today:

They request a copy of Social Security or Driver License to be mailed for application to complete. Worse experience ever, I will not move forward with application process. I have a credit score of 818 and do not need to give them my business.

This is is the worst bank to deal with. They charge 50 on interest that was paid in the month about the amount I owe. Please Please think twice before using this bank. I agreed to the mistake but they they charge until they bleed you to death. PLAIN AND SIMPLE. THEY ARE CROOKS AND CONGRESS WRITES THE LAWS TO LET THEM BE CROOKS.

I don’t know if JetBlue cares, but they picked a loser when they dropped American Express and went with Barclays! Since it is almost impossible to speak to a human being these days (and one that can understand and speak English), we spent three phone calls and about an hour trying to get replacement cards for our compromised credit cards.. They are totally confused and unorganized. They sent my wife her card separately from mine and then when she tried to activate it, they said that it was compromised! How could this be? They didn’t know. We asked to speak with a supervisor.. he transferred us to a recording that instructed us to call back later!!! In my opinion, JetBlue needs to get a new provider for their credit card. These guys are bad news..

We had a dog trainer that was in the news (KTNV) for abusing a dog. It was a franchise, so HQ immediately revoked their license. We filed a dispute with Barclays to get the remaining portion of our dog training fees back since they obviously would be unable to complete training after having been shut down. The now-disgraced dog trainers disputed the claim, and Barclays sided with them! We contacted HQ, and they refunded our monies after we showed them proof of Barclays being duped. After getting our money back from HQ, we closed our account with Barclays. If Barclays can't even be competent enough to process a dispute from dog trainers forced out of business due to license revocation, they cannot be trusted to handle pretty much any other type of fraud claim. This one was an obvious call. For anyone who wants to read the news articles, here's a link:

I had to report a fraudulent charge after being notified by another credit card immediately that this card has a charge I did not make. They do not have a great fraudulent check system. The other card has already completed the dispute and instantly refunded me the fraudulent charges. In addition I received sub par customer service both times I have called???

I signed up for the Jetblue card while on a Jetblue flight. The flight attendant that was pitching the card to the passengers offered 50,000 bonus miles to everyone who signed up that day. I did so, but when the time came for the points to be added to my Jetblue account I received only 20,000. Less than 1/2 of the original offer. I contacted Barclays via their mail center on the account page and their response was that they were unable to confirm the 50k offer and I would be receiving the current offer which was 20k miles. I will be canceling this card.

I entered into a repayment agreement with Barclays on 6-28-19, made a payment per the agreement on 7-5-19 & on 7-28-19, they took $1069.14 out of my acct. Now they're telling me I did the payment. I know I didn't. I only set up an auto pay with them for the amount of the agreement. When I tell the supervisors that it's odd how I entered into this repayment agreement & then would make a payment, set up on auto pay to repeatedly take out $1069.14 each month. Plus, I couldn't make any changes to the auto pay in the amount of $1069.14. Then, the 2 supervisors I talked with sounded dumb founded when this fact is pointed out.

We paid off the whole balance and closed the account. Five days later they withdrew $207 for automatic payment. Called back to inquire why they would draw a payment for an account that is closed and their only response was it was a computer generated error, actually a customer representative error because it should have been cancelled when we closed the account. Was then told that it would take 25-30 days for direct deposit!. I have never heard anything so ridiculous in my entire life, complete B.S. They take money for a closed account, otherwise known as stealing, and then tell you you have to wait 25-30 days. I’m pretty sure this is illegal, they should have some responsibility to the people who are wronged. I wonder how many times a day they do this? I can’t wait to for someone to initiate a class action law suit against Barclay.

BEWARE OF SETTING UP AUTOMATIC PAYMENTS!!! I have 4 other credit cards aside from this one, from other banks. I have all of them set up to pay the minimum due every month. Barclays is the only one that will double charge me. Meaning if I have already met the minimum payment for that month, the automatic “payment” will go through regardless. That is not the case with my other cards. I was totally unaware of this till this month.

Though there was a $99/yr membership fee for the Barclays Hawaiian Airlines credit card, I was lured by the 50,000 bonus miles to get one. The bonus miles terms were -- spend $2,000 on the card within 90 days of having the card, the Hawaiian Airlines bonus miles would be credited. I spent $2,013 within 90 days of account approval (April 10th - July 8th), but I didn't get the bonus miles. When I enquired, Barclays said their account opening date was when you submitted the application form (April 8th), not the date when you were approved to use the account (April 10th).

I opened this account to purchase a timeshare in May 2019. My credit was and is still outstanding. This account had a 6 month no interest on it and I haven't charged anything else on it. I called Barclay Aug 8th @ 12:25 pm because I wanted to know what was the cut off date to pay my total balance off and was informed that I was being charged interest by the first customer service person I spoke with. I explained that I shouldn't and he didn't investigate any further. I called back a second time with my contract in hand and the young lady checked again before I said anything about my contract.

Have been a client of Barclays Bank Visa Priceline for 10 years with good service. Starting in January 2019 the bank is experiencing severe internal issues resulting in duplicate charges on my statement. Barclays never brought it to my attention and I discovered it while reconciling my statement. They tried blaming the Merchants and performed disputes against the Merchants resulting in past due and late charges to me. Barclays finally admitted to internal problems. The issue continued as the credit and refills created more charge backs to Merchant. When you call you are sent to a Dispute Department that is outside of the USA and this department does not have ability to revered Barclays Bank systems in Delaware which results in communication issues and confusion. Managers never called back and you have to wait 90 minutes to speak with a Manager that tells you the problem will be corrected in 7-10 days.

First of all, I applied for this card but did not the issuer was Barclays Bank! First time I tried to used to purchase a ticket on JetBlue. I was duped to believe I was talking to JetBlue, but turns out I was speaking with a crooked online site. They did processed the charges for the ticket and another charge I was not aware of. Once I found out, I called JetBlue to dispute it, and they said I had to call the Barclays. Only to hear that "Madam, you did give them your credit card information", yes I did because I was lead to believe I was speaking with JetBlue reservation center. I had to insist for her to at least try to get the unauthorized charge disputed, just got a letter saying they could not help me.

DON'T USE THEM! No matter how hard you try to pay them off, they keep reducing my credit line. Always pay them way more than minimum payment and pay them early, have had them for at least 8 years!! Never been late on my payments!! Then they reduce my credit line and no notification, until it's done and 3 weeks out!! Worst credit card I've ever had. Now I'm going to get rid of them! DON'T RECOMMEND THEM!! And see from others that they do this stuff to many people!! No loyalty in this company!!!! Stay Away!! You will eventually have the same experience!!!

I made an agreement with the bank to make monthly payments. Someone had run the $5,000 limit on my card and the bank could not tell me who. $48 a month til the balance was paid off at 5% interest. Payment due the first of every month as I don't get Social Security until the 4th Wed of every month. Come Nov 2017 the bank decided to revert back to the old due date which of course would make me late every month... That's why when I set up this payment plan I advised them I could not make payments on that due date and we agreed upon the first of each month. I paid $48 and they claimed I was late again in Dec, again in Jan. I thought this is now going to be $96 a month, not $48 as agreed upon. I continued making faithful $48 payments each 4th Wed of every month. Almost a year and a half later Barclay now decides to terminate that agreement, raised my percentage rate from 5% to 27.49%. Banks do not seem like good paying customers!

Do not get this credit card. I authorized a charge for Freeway Insurance for a buddy of mine. Freeway Insurance charged my card again several weeks later in a fraudulent transaction. I attempted to have the charge reversed but Barclays said that the merchant can make subsequent charges without my authorization and they can do nothing about it. Do not do business with this company.

I went to pay my bill (early) & had an old bank account on file & as well as my new one I did not realize & when I paid it took from the old one, my bank informed me and then I called Barclays credit card services. He said made me believe no problem that there was no bank fee yet and he would credit it back and make notation of that. And because I transferred money into the old account quickly so that it did cover and it did the second time I also made another payment from another account just to make sure they were fine so I doubled up payments. When I called back after getting paid return bank fee, they said, "We can’t do anything about it."

Barclays decreases your credit limit to below whatever your balance with them is, damaging your credit, because they will report to the Bureaus that you are over the credit limit usage with them. Did that make sense? Your balance is $3000, your credit limit is $3200... They review your account, lower your limit to 2800 making it seem like you've gone over the limit they granted you. Not only does this damage your credit rating but they also get to increase the interest rate on you due to your over-the-limit status with them. They make this change based on your accounts with other creditors. It's not even based on your relationship with them. Even if you have all your payments on time, they will continue to do the above, time after time, based on your credit usage with other creditors, even if your other accounts are in good standing. Wrong. Run away from this Barclays.

When my debit card was expired a year ago, I was expecting to receive a new one. However, it never arrived to my address. I thought it happened because they messed up with my address since I moved from UK, even though I reported my new address before moving there. Then I talked to help desk, they suggested me to file some documents and send it to them. However, even though I sent them exactly the what they suggested, they rejected. Then I called help desk again, they suggested to send them another extra document, so I did. Few weeks later a lady called me to authenticate my identity. After they understood the situation they said they’ll send me a new card to my US address. However, the card never arrived.

I have Applied for the card online and received a message instantly that they will let me know the decision in a mail. Received a mail after two weeks asking to mail copy of SSN, Driver's License and utility bill. The mailing address is a PO Box and there were no Phone Number on the letter. Reading all the horrible reviews here made me feel lucky not to get the card approved right away when I applied. Who on Earth will mail their SSN, Driver's license and a utility bill to a PO box?

Barclays Bank said, if apply a new card and will get $100 credits back after first purchase. They cheat customer and don’t return $100 back. When I received a new card and called for activation, the customer service asked too many stupid questions make you can’t answer their questions. On the phone about 30 minutes with them. They make you give up then they said fail. They close out my card, so can’t purchase anything to get $100 credit back. They said, if I want an active that card, I have to Submit many many documents to them. They make you more complicates and make you give up to get $100 credit back. They are super cheater and liar. You will regret If you apply a Barclays Bank Card. If they have 0 star I’ll give them zero star instead 1 star.

Over 30 minutes on the phone. Customer service person pleasant but knew NOTHING and gave me WRONG info on Jet Blue upgrade. Asked over and over for Mngr. Finally, one came to phone. Manager was belligerent, "sorry", she gave that info. Took NO RESPONSIBILITY. Lousy service and took over 30 minutes with no resolution as to why I was not approved for email promo for Plus card. I have excellent credit and credit standing. Zero confidence with them. Beware.

I recently was in China and made two purchases using this credit card. The conversation rate on those two dates was 6.6 yuan to the dollar. The credit card company/bank converted the amount at a 6.2 conversion rate on an amount of $9670.00 thereby securing a profit/fee of $422.58 and billing me $10,092.58 on my statement. That is a little over 4% profit. This company claims they charge no international fees to use their card. BEWARE!

I had to move to another country and left my savings account with Barclays open in case I returned to the country. Had I known how horrible Barclays telephone banking was I would have never left my account open. Apparently the account I had didn't have an option for internet banking so I got stuck having to phone their international line anytime I needed something or some information. I don't know their hiring procedures but I never spoke to a native born, not once in all the years I've dealt with the bank (since 2013). I'm a foreigner, so I understand learning a second language but when it comes to things as important as someone access to their money, you better hire people that can communicate clearly and that has never been the case.

I owned this card for 20+ years. It was originally through Bank of America. When it was moved over to Barclays, my 4.5% fixed rate became variable without ANY notification. It was not until I noticed my percentage rate creeping up over time that I even caught this. Barclays was NEVER able to produce documentation as to why my fixed rate was switched to a variable rate proving I was never notified of it happening, but they could tell me when it happened. This is illegal and fraudulent activity on the bank's behalf. If done to me, how many others? In addition, they were making more and more interest on money that was originally borrowed on a fixed rate.

Please please AVOID THIS CARD!!!! It is the worst card I have ever owned. Their customer service is awful. They do not speak good English and they do not understand your questions. I had my monthly payments drafted each month from my bank account but they still charged me with late payments because they did not process the account properly on their end. They had problems with their program and charged my bank account over $9,000.00 and cost my bank account to be locked up (all because of their error).

I have 4 credict cards from different companies... The 3 others they have been increasing their loan amount that started at $ 1000 because I'm a good payer and they have all increased to $ 6000... barclays is still $1000... but the worst thing that bothers me is that the website constantly is not available,,, phone numbers of the company for customer service do not work.... no one answers... I do not want this card anymore fake company... I will close it as soon as I'll can communicate with this crap company.... fa

I received a replacement card and called Customer Service to activate. I got a recording telling me Customer Service was too busy, call back in 3 hours. Enough said. I have decided to cancel the account and shred the card.

I stopped using my card in April 2013 and have made a payment of ~$70 every month for 6 years on an original debt of $2,700. I have paid them almost $5,000 in 6 years and only $600 has been applied to my account. My current balance 6 years later is $2,089. They have charged me ~$4,300 in interest in 6 years on an original debt of $2,700. At this rate, I will pay it off in another 21 years and pay them over $22,000. Customer service was useless. I have filed a complaint with the CFPB. They will not get one more dime from me. SHAME ON BARCLAYS CARD! SHAME!!

I regret applying their Uber Visa card although the cashback rate seemed good. When activating card, they locked my card and asked me to provide docs to prove my identity. But after I sent to them, they kept claiming one of the pages in the fax is missing. I sent again and great - another page missed this time. I had to keep this whole circle for almost 3 months, because I didn't want to ruin my credit by closing it immediately. The other issue is their "$50 digital credit". In the terms, it is vivid that Amazon Prime membership is eligible to get the rebate after you spend 5k in the whole year. But when I purchased the 3-month Prime membership for myself, their system refused to issue the credit. I had to contact them and fax again the proof. Ridiculously, they told me even with what I provided, they will not issue the credit without a reason, except saying this is not eligible. Please do think twice before applying any card with Barclaycard.

I never been late with Barclays then Mercury brought Barclays and that’s when all hell broke lose. This is the worst company I’ve ever dealt with. Very unorganized & inexperienced representatives. I now have a 30 day past due on my credit report after numerous of calls verifying if I owed any past dues due from transferring my account to credit counselor. Please do not do business with them!!

I’ve had a Barclays credit card for over 3 years. I have never been late paying my bill and have a 100% on-time payment history with ALL of my creditors. About two years ago Barclays increased my credit line. Then about a year ago they decided to decrease my credit line which caused my credit score to drop significantly. Today, I received a letter in the mail from Barclays that said they reviewed my credit report and decided to decrease my credit line once again! I expect my credit score will drop, once again! First of all, I didn’t ask them to review my file and I didn’t ask them for an increase in my credit line! I have ALWAYS made my payments before the due date and maintain a 100% on time payments to keep my credit score up. Why pay them on time if they’re going to keep decreasing my credit line. My credit score will be affected regardless if I pay them on time or not. I would not recommend getting any credit card from Barclays!!!

I have an excellent history with them with 100% payments. Requested a simple increase for a balance transfer and they denied me and hit me with a hard inquiry on my report. Most companies don't hit your credit report especially with a hard inquiry.

I was able to accumulate points worth almost $2,000. I never used the points for cash, but for NFL experiences. Then one day out of the blue, Barclays Card canceled my card for no good reason. I was never late and never over my limit. They said I violated the terms of the agreement, and stole my remaining points. I begged them to just give me the points for cash, but they constantly refused. I said, "You can keep your card, but I earned the points..." They basically said, "I don't care. We are taking the points and screw you." What a terrible company.

First, they inundate me with email and mailing requests to move to a more expensive JetBlue Plus card. When I called to inquire about it, I was told that "there is no current promotion" to move me to the card. I would need to apply for a new card! Seriously?? I am an existing Barclays JetBlue cardholder and I have to apply for a whole new card if I want to move to another Barclays JetBlue card and pay more? But I wouldn't have to apply if a "promotion" were available, which they said wasn't and wouldn't offer it. Well then when keep sending me all the requests? The customer service was truly terrible. Was fine when I just needed to pay the bill, but as soon as I spoke to them - on an offer they sent me - I got so angry at how non-nonsensically they responded that I am looking for a new card.

I had a Barclay Priceline Visa Signature card which I occasionally use for many years, among many other credits cards. I am also the top 1% credit rated consumer. As I am getting older and sometimes forgetful, I learned the risk of caring all my credit cards in my possession all the time, so I only carry a few in my wallet and put away the less frequently used cards. I tended to rotate the use of the less used cards if I remember.

I acquired a Barclays card in 2015 via Apple! I started with an 800$ limit which increased over the years to $3000 and I applied for another card which had a $4,000 limit. I maintained both cards with no late or missed payment and in 2017 I paid both cards off and suddenly a few months later one of my accounts was sold to Mercury along with many other customers! They sold one account and kept the other??? and the final payment I made was never credited by Barclays...so when the sale of accounts went through many customers were showing a missed payment! And when I contacted them no one could provide any assistance since the account was sold!!!

I have had a Hawaiian Credit Card for about a year, when I got enough points for a reward I tried to cash in points worth $ 400 to use at one of their approved hotels. A month before my trade I asked to send me the reward or send it to my hotel. It never came. One person says it was mailed. Another says it wasn't. I've been emailing them over 12 times as well as 8 phone calls, 2 months later no reward reimbursement. What a scam. DONT GET THE HAWAIIAN AIR CREDIT CARD < IT'S WORTHLESS.

I have been trying to simply change what account my automatic payments are taken from. I went online, it said to do it by phone. I called, spent an hour with them telling me it couldn't be done online. Went back online, sent secure message, they wrote back saying call... I called, they said it has to be done online. This bank is a disaster, they don't know what they are doing, people are nice, but have no ability to do anything, even the supervisors.

I have been a customer with Barclays for many years...always pay on time, always pay more than the minimum. Now for the 2nd time in 7 months they have lowered my limit!! This makes it look like my card is maxed out and negatively affects my credit score... Is this even legal? As soon as I pay it down, they lower my credit!!! Do yourself a favor and don’t even apply with them!!

** service and extremely long waiting time, FTC should fine this bank for taking advantage of our time and money, they always protect the business even if the business commuting a fraud. No matter how many evidence you provide.

I applied for a card with a 825 credit score and no debt and was not approved and was told it would take about 30 days for review. Forget it. I'll go somewhere else that doesn't jack you around. It is almost impossible to get a live person... and when you do they are rude!

I have had a MasterCard with them for over 2 years. I have excellent credit, paid every one of my payments on time, then all the sudden they lowered my credit card limit in half. They stated that my balances on other accounts was too high. This happens right after I was furloughed as federal government employee. Their lending practices are discriminatory and unfair. Now it looks like I max out my credit card. Do not use or apply for Barclays US cards.

They really screw you in the interest. They make you pay every month full amount of interest charge. I have Discover Card. They take a year of interest and divide by 12 and charge me $16 and some change, Barclays charges. I never understood two cards 88.00 charge monthly?

I have had a Barclays card for almost 6 years now. My number was somehow stolen recently and a number of charges were fraudulently made over 3 days until I caught it and reported it. After a month-long "investigation," Barclays contacted me to say that one of the charges (the most expensive, of course) was validated by the merchant, a court in Alabama of all things, for a citation. I live in California, have never been to Alabama, and have certainly never been issued a citation there. If their fraud department couldn't easily identify this as an obviously fraudulent charge - especially since it was made amongst other fraudulent charges - then they are truly, truly pathetic.

We did some research into this company and we would be concerned with people who hold credit cards with them. We would recommend closing your accounts and not dealing with them. This is what we found. Every single number you call is nothing more than an automated message that does not give you the option to talk to a live representative. They do this on purpose because they do not want to talk to you and to avoid all questions to what they are really hiding. So we had to find out who was underwriting them and contact them directly. Well it turns out Mercury Credit Cards is not a bank or any type of financial institution.

I received a Jetblue credit card that I did not request and when I called the number to have it deactivated I was told I had to give them my social security number which I refused. I asked them how they acquired my social security without a request and was disconnected. This is a form of identity theft since I never gave them my number.

I've had the Barclays credit card for three or four years. Never missed a payment, never late & always paid more than the minimum. Yet they reduce my available credit twice. Why? They give me an excuse that my balance is too high. I have not used their card in over a year, yet always made monthly payments. They gave me a credit line of over $4,000, it's now $2,200. I now owe them about $i,800, never owed more than about 2,500. Can't wait to pay them off.

Been with Barclays for 5 years, only used the card for a year as they would not lower the APR. I only keep the card cause it’s free and the length of time for the credit is good to have. Their customer service sucks and the interest rate is double my other cards. Barclays doesn’t compare to most other cards or competitors.

I made a payment on October 31 of over $10,000.00 (we were paying for our wedding). This company cashed the check on November 14th and still has not applied the funds to my account. My credit took a hit because I am not willing to send them more money. I own a home and just recently got married, and HAD perfect credit. This company is bad bad bad and the people running it should be in jail. I am so mad I ever opened an account with this company. Be smarter than the rest of us here and get a credit card from somewhere else. ZERO STARS.

0 is what they deserve from me. They have been a nightmare. They are a ripoff. They accrued some type of interest which they will not remove even though it was their fault for making a mistake with my payments which are always on time and I always pay more than the minimum. They will lie to you and tell you that they will take care of it and in the end they will waste your time. I also tried using the card for a small payment and they have been giving me a hassle for about a week. They have given me so much trouble that I had to order a new card in the mail which I already received for them to put a block on the card for no reason. I called them to find out what is going on and they just tell me the same thing, that it should be working fine. They are ridiculous. A big 0 for them!

Don't bother signing up to get your "50,000 American Airlines" points because it’s a big fat lie and a rip-off. They find every loophole they can to avoid giving you your points. I never got mine, even though I paid my fee and bill in the first 90 days like they required.

We made a claim on an item we ordered and was stolen at the mail box. We jumped through hoops with endless documentation’s and then denied. Our other credit cards would of been easy to work with and would of covered this loss. Their “perks” are all for show. Disappointing. If you have not open an account with them... don’t bother!

A “school” helped us get business start up $ with 3 banks. Credit card company “A,” “B” for Barclay, and “C” each extended credit. When the school was sued and closed by the FTC for fraud, we filed a dispute. Credit companies “A” and “C” (their company names start w/ those letters) credited our accounts within 30 days. BARCLAY HAS STALLED, dodged, & repeated same dead end script for 8 months. I concur with others: STAY AWAY from Barclays!

I received an email from Barclaycard that If I enroll in the automatic credit card payment then I will receive $10. After enrolling, I received three statements and three automatic payments have conducted and it has been more than two months still I did not receive the promotion offer. I called the customer service two times and they always say blah blah ball but could not give me an exact answer why did not I receive the promotion. I think they just expect customer will eventually forget or ignore because of the small amount, however, they will make the profit.

I Was purchasing tickets to travel with my family and got the promo ad offering to apply for the CC and get a better rate and two round tickets. Long story short was not approved when my credit is above 750 and requested to mail my Social Security Card, Driver licence and passport or third form of ID... WTF??? Signing my life away if my documents get on the wrong hands!!! Call them and asked if I could provide the information in a different way and there was none. FYI I have an account with them currently.