Barclays Bank Reviews

In reference to Barclays' High Yield Online Savings Account, it has been phenomenal! Once I set up the account, which was very easy, I have not had to do anything else with it, but watch it grow! During the time I've had the account, their interest rate has increased twice and they just went ahead and increased the rate on my account without me having to ask them to do so or change to a differently named account to get that rate or anything! What a relief they have been and I am so happy I chose them.

I cancelled a credit card with them because I don't use it and I didn't want to pay the annual fee. I cancelled it late so they still required the annual payment even though I had not used the card. I have a few credit cards. I cancelled one with Chase and they did not charge the fee. I'm now going to cancel all of our family's Barclay's cards and will move to Chase since they have better customer service.

Barclay has shown they do not value customers and are incompetent in the world of credit. They cut the limit on one of my cards by almost 50% for no reason. I have a 100% perfect payment history on all my credit cards and lines for the entire history of my credit profile which spans many years. In addition, the amount of the line was a joke compared to my salary and other cards I have. Then, when I call and get the automated menu and select cancel, they don't even bother to put a human on! What credit card company lets you close your card without talking to you at all?! I remember cancelling other cards and they would try everything in the world to keep you from cancelling. Not Barclay. I will give my business to companies who still value their customers and their service levels.

Their autopay system is worst and made me to miss first payment. Upon calling the customer care account manager were agreed to remove late fee but never removed and hit my credit score two times. Bank forced to pay for their system mistake. I personally don't refer Barclays Bank.

We boarded a AA flight, the flight attendant offered the AA credit card by Barclays, completed application, card arrived, they want $99 annual fee (our credit score is 800), decided not to activate or use this card a few months Barclays charging us the annual fee. Is this a sour ** bank or what. Will remember this and will try with our hearts and souls to never do business with this crook bank.

Warning: Do not sign up for the Barclays/JetBlue credit card! Their customer service is abominable and they use slimy tactics to collect fees from you. JetBlue Barclays Bank US. Stick with a reputable US company like Bank of America.

The online application process was extremely time consuming, and frustrating. In the process of filling in all the personal information, the web page jumped back to the starting point, losing all the data that I had inputted. This happened FOUR times. Upon finally getting past the data inputting I checked back to see what the status was for my application. The website told me that they had no application from me. So I called their contact number which directed me to a "helpful team member", that was difficult to understand. That person told me I needed to talk to a different department. They gave me a phone number that turned out to be a private company not in any way related to Barclays. So I repeated the process only to finally be given a different number to call. When I called them, they said that I needed, again, to talk to a different department.

I removed an authorized user, waited the 90+ days to clear from credit report. Still an authorized user. Called. Must send a hard copy letter to correct their error. Refused and canceled my card. Antiquated procedures.

A loyal customer for over 10 years and they cut my available credit for a stupid reason after I was never late on a payment. These people are bad people! Please no one go to Barnes and Noble or apply for a Barclays rewards card! These people are scum!

I don’t like to overuse credit cards, but I signed up for a rewards card with a store, where I shop at quite a bit to get the rewards and discounts. It was initially managed by another company as a visa. Once Barclays took it over, and it changed to MasterCard. It’s been nothing but problems. I’ve been on the phone with them for hours over multiple issues. When they switched the account over, they changed my name back to my previous name I had had years before and never associated with this particular card. And of course, my responsibility is submit all the documentation to get the correct name put back on my card Because of that, I was unable to get into my account for sometime, and they charge me interest on balances that I could not verify. This took hours to resolve.

Wanted to pay credit card, would not allow, had to call Barclays direct to get it done, once done takes 2 business days to clear the account balance. Been with them for years, never an issue. Credit card paid fully every month. Still was unable to use until balance cleared although paid 2 days before. This is not good service, Amex much better so is Chase as limit is 8 times what this barclays has it at. This is a credit card with poor service, very difficult even to make a payment especially since I have automated pay in full monthly. Had to cancel auto pay to make payment then reinitialize. Don't use them, their customer service is not much better.

After a repeating glitch that was occurring on the Barclays Bank website, we shared our experience via the secure email system. Our messages were totally clean without any unacceptable language. We merely expressed that the error was repeating and their claim to have their corporate office resolve the issue was never supported with any further communication to us. The result: they blocked our account from sending any emails. Sending email correspondence to the only address available on the website resulted in no responses. Do NOT entrust your funds with this bank. Those reviews stating that this bank has the "worst customer service" are entirely valid.

Recently I paid the monthly full balance on my M&M card with Barclays Bank. The same day I also intended to pay Chase, both thru my Delta Community Credit Card BillPay service. But I made the mistake and paid the amount due Chase to Barclays. At that point not only did I have a zero balance with Barclays (having paid the full balance), but the money I accidentally paid to Barclays instead of Chase gave me a credit balance of about $900. When I realized what I did, I paid Chase separately, and called Barclays and asked them to return the credit balance I accidentally paid them. They said I would have to call my bank (Delta Community Credit Union). I did, and they initiated reversing the payment. Within 24 hours I had the funds back.

By far the worse experience I have ever had with a credit card company. So many issues and no customer service. No help whatsoever. I ordered two gift cards and only received one. This is not even a big amount. It was only $25. I ordered them in October. It is now March and still nothing. I emailed. No answer. I called in December and they said they will open an investigation. Now it is March and still haven't heard anything. I call and first he had they issued the points back and then he said the gift card was redeemed. I asked for the manager and she said they issued the points back but they are not in my account. She tells him to call Carnival and see if they can fix it. Carnival has nothing to do with this issue, I spent 40 minutes on this one call just for you to pass me over to carnival. I closed my account and you can keep the damn points. I RATHER USE A CREDIT CARD COMPANY THAT VALUES THEIR COMPANIES.

I had a credit card from Barclays for 3 years. When I opened the card it was a Visa, but shortly after it became a MasterCard. Every month I get a written statement and on the last page it tells me how many points I’m going to get if I use it at restaurants, or grocery store, etc. I have through all my papers and wanted to know many points I have accrued as during the time I had the card I have paid at least 20k. My account is in good standing and actually paid off. I have wanted to call them for a long time just when you call the back of the customer number in the back of the card it ask to call regular business hours which is M-F limited hours. For a credit card, you have to be kidding me.

I received a letter in the mail reporting if I did not use my credit card, the account will be closed. I called immediately upon receiving the letter. I shared with the lady that I have been traveling and just received the letter. She shared there will be no problem with the card as long as I use it that day on something. Took my wife and friends to Pappadeux that day and had a wonderful meal. Paid with that card. No problem. Card was good. The next day I go to use the card and have been informed it has been closed due to inactivity. Unbelievable/horrible credit service (right hand no clue to the left hand). More hassle and now have to wait until Monday to talk to the credit team. Account is not closed for missed payment. Account is closed for inactivity... Seriously? Credit Team ---either make better notes on your computer for the next agent...or get training on how not to lie to a card holder. Joe M.

When I went over my limit, they sent me a letter requesting that I pay the account down below my limit within 10 days (before my due date). When I didn’t, they raised my interest rate from 8% to 30%. Talked to someone, who lowered it back down. However, their systems kept automatically raising it back up. Called again, where they lowered the interest rate again. However, I was told that their systems were automatically going to keep raising my rate back up. Consequently, to not have to deal with that I paid my account down through a debt management program to get my interest rate back down. Now, even 11 years later, they’re still holding it against me. Will not give me a card even though I paid off the full amount. Be warned that if you do something like this, your credit is ruined forever with this bank.

I was added as an authorized user without my knowing. I have been calling this bank for months to remove myself. Corp office sent me a letter with instructions how to get my name off the account. I have been on and off the phone for 5 hours today. They keep hanging the phone up on me and transferring me to other departments to which no one can help. I NEED RESULTS. THIS COMPANY IS TERRIBLE.

First, the customer service is outsourced to India (2 calls, 2 different customer service people, both heavy Indian accents and nearly impossible to understand). First they told me to call Old Navy regarding a missing reward gift card (issued by Barclay). I called and Old Navy thought I was nuts. Then called back, different person said they would open a claim but to call back in 10 business days to find out the status of my claim. Seriously? I have to call back regarding my claim? You can't email or call me? Horrible customer service. Especially after the first person sent me on a wild goose chase and the second one told me I have to call back.

HAD a credit card with Barclays. Closed it at the end of December due to fraud and totally unable to get Barclays to do anything about it. I paid the card off. My online log in shows the card as "Account Closed". So imagine my surprise to log in today, just to double check, and, you guessed it, a charge has been placed on my account from February 5th. TWO MONTHS after Barclays told me in an email the account was closed, NO MORE CHARGES WOULD BE ALLOWED, and MY webpage shows "Account Closed". How does a charge get placed on a credit card that has been closed for TWO MONTHS!!??? Thinking about opening an account with these people!!!! Don't...

Worst customer service in the world! I lost my card and put it on hold on 8/6/22, it's 12/16/22 and I'm still dealing with the charges made to my account after I reported the card stolen. I've sent numerous messages detailing the credits needed, and spent hours on the phone. I was even told that the balance on the account was zero and then I got an email the next month saying my account was overdue. In addition I paid for some of the fraudulent charges when my automatic payment was made in August and I'm not getting the money back for those. Since it's a small amount I'm now giving up. I've been told today that they're crediting my account for the balance due in the next few days. We'll see if that actually happens.....

Barclays bank accepted a charge from a company that they warned my as possible fraudulent. This particular transaction was valid, but 4 days later same company put a charge on this card that wasn't authorized nor were the products they told the bank that I ordered were never received. I am now being transferred between the fraud reporting unit, and the denial of claims department and they do not give me a way to solve this problem.

I just recently made a transfer to another bank that is paying a higher interest rate. Since things have gotten so expensive my partner and I are attempting to maximize our earnings safely (FDIC insured). Barclays put a block on my accounts two days ago and will not allow me to transfer funds to this new bank until they get a bank statement from this new bank. Oddly enough my partner just a week prior transferred a majority of his life savings to this new bank (which he banked with 8 years ago so it's legit). My partner is co-owner of the account that is being blocked, so why did he not need to provide a bank statement to move his funds.

Probably one of the absolute worst credit card experiences I've encountered (and I worked for one of the top card issuers in the country for 15 years!). I applied for the Barclay's American AAdvantage Business Card online. I was told I'd hear something back in 10 business days. After 10 days, I called to inquire, and after being on hold for nearly 2 HOURS just to speak with someone, I was told they were "backed up" and advised to just wait.

Someone or an organization needs to do something about this UK bank mistreatment of its USA customers, horrible customer service, and overall poor mishandling of funds. I was trying to do a balance transfer. It took 3 tries as they had inaccuracies within their departments. I had to call to find out what was holding up the balance transfer, even though I'd spoken to their security team and confirmed the transfer within a 24hr period to be posted, it still wasn't posted. I've decided to not go ahead as I don't use the Gap/Barclay card, they seem very disorganized with extreme rudeness, I will not be using this card after reading everyone's reviews here, and look forward Barclay cancelling my card, this is really poor service, and I take this as a sign from the universe to not move forward with the balance transfer, as this bank cannot be trusted. Thank you God - Just a disgrace to the banking industry.

I've used Barclay card to finance a few Apple products over the last several years. The zero interest financing was appealing and I paid it off each time, long before the due date. I didn't encounter trouble until 2021 when Apple started auto charging random small purchases to my card, monthly, which, unbeknownst to me, added compounding interest. Eventually this showed up as a late payment. While I thought my account had been paid off for over one year, these $3/mo charges ended up reducing my credit score by 100 points! I appealed to Barclay in writing and they refused to correct the credit bureau report. They are NOT to be trusted.

We never asked for the Barclays AARP Credit Card. It has been nothing but trouble. Started out by sending us emails about not being late with our payment; which has never happened. We then get an email stating our payment was late when all along it was in their office. The worst event was their taking two payments for one month from our bank and when we notified them of their mistake they charged us a $29.00 fee for the transaction! We still get emails about not being late with our payment. We have excellent credit and have never been late with any payment whatsoever. We had enough of this nonsense and closed out this card. One advice- do not use this card!

This company are crooks. I made a 0% balance transfer in which they charged me a 3% fee. I didn’t notice they were charging me interest on my balance transfer until a couple months later. When I questioned it they told me the offer I took was for the same interest rate as my everyday purchased. I said really?! Then why did you charge me a 3% fee??? They would not credit back the fee or interest charges until I showed proof of the offer. Well how was I going to do that when they are the ones who get the cancelled checks?!? Very convenient. They are crooks. So I paid off the card and closed my account. Total crooks this company is. I don’t recommend Barclay or any of its officiates.

“I have had a Barclays Mastercard for many years and have spent $10’s of thousands of dollars on it and I was always- always a good paying client. I have never made a dispute once about a payment until recently. I dealt with a very dishonest, manipulative website company to help me with a website for an e-commerce business I was opening. Long story short, the web company was very dishonest with me and forcefully persuaded me into buying in unnecessary add ons. I was well within the time frame to ask for a return as the warranty clearly reads before website is finished I can get full refund. My website was never completed! Well the web company keeps lying to Barclays and as much I have communicated and show evidence, Barclaycard sides with the web company.

I have had several issues with trying to get the rewards that were offered as part of taking out a Frontier Airlines credit card with Barclays. While the customer support people are always polite, I am getting a complete runaround and, at this point, I am not expecting to receive the rewards that were offered. In the last communication they said it would be 30 days before I received a response (via snail mail) (!) I had a Barclays card a couple of decades ago and had issues then as well. I guess their lack of customer focus has not changed. ** Avoid **

Barclays Bank Charged my bank account twice when I made a payment to my credit card. It was almost $3500.00 so that made it worse for me. They didn't return my money, they said that it was a glitch in the system and it would take 10 business days to get my money back, this after two days of calling and not getting any help. I was not the only customer that got charged twice and then something happened in 2016 and 2018. I am still waiting for my money back. I closed my account and would not do business with them again.

We tried to open a HYSA with Barclays submitting the initial application and documentation on August 8th. Here we are over a month later and the only communication I received was to tell me they needed one additional bill with my wife's name which I provided them over 3 weeks ago. I've called their customer service line several times in-between then and now and every time am given excuses that aren't true (claims of missing info, wife's maiden name instead of current name, etc).

Been with Barclays for over 7 years. I couldn’t make a payment for my monthly bill and somehow the auto monthly payment didn’t go through. I had 15 dollars on the card and because there was a bug that turned off the auto pay a 15 dollar payment was missed. They reported me for being 30 days late and completely destroyed my credit in the middle of purchasing a house which I had to not purchase. Mind you I haven’t missed a payment on anything for over 20 years. Customer service was rude and treated me like trash! I made the 15 dollar payment and they ruined my family’s life! My son was born with a disability so we were buying a cheaper house because of all the medical bills and after 7 years of perfect payments a bug with their software ruined everything. BEWARE OF THIS CREDIT CARD COMPANY.

I have recently returned to Thailand after 7 months in the UK. Using my Barclay card in the same way for 5 years, I attempted to draw cash out, same as previous. My request was refused and card cancelled. I am unable to cover bills and pay for medication. Impossible to contact Barclays Bank as card cancelled. Barclays told me to contact local branch! They desperately need to review their policy. I am in a situation where contemplating what to do.

We have had 10k worth of fraudulent charges on our credit card since Dec. 2020. All to a Chinese company. We have sent statements and paperwork multiple times. We haven't received any response. Still paying 21% on this balance since 2020. Wait on hold for hours at a time only to get transferred and hung up on.

Made my first payment to Barclays Cc company that took over Old Navy. Paid 300.00 and then they took another 300.00 the next day as well. They hit me with a late fee. My first ever late fee ever I called them and they said they’ll take the late fee off and it will show on my next statement, also they confirmed that the payment was taken out twice and would be back in my account within a few days. This transpired on or around July 23/24. I had never seen the return to original payment method.

An absolutely horrendous experience to have as a new customer trying to open a new account. Every single thing that you can think of is wrong with Barclays from quality of service, of products, timelines. My story: I downloaded the app to sign up for a new account. It said my address is not correct, I turned on my GPS while at the address, it said I was not at the address, they sent a PIN by mail after 3 days, entered, it then said it couldn't complete the process and forced me to go to the branch.

Horrible Experience! I had a very bad experience with Barclaycard customer service. Barclaycard is not compatible with e-bill through many banks which I was not aware of until my bank mentioned it so they had charge me late fee and top of it they had charge me another $30 for cashing a check that I specifically told them not to since my bank will be charging a fee for it but they did it anyway and they were not willing to waive it. So I had to close the account/card. I don't think I would ever open another Old Navy credit card/ Barclaycard or any store credit card if they are with Barclaycard. As customers be careful when opening a card with Old Navy and if they have it through Barclaycard it's going to be very challenging to deal with them if you encounter any issues.

I'm here to warn future Barclays card customers about the terrible phone service. Poorly trained employees and a bank that does not comply with what is said over the phone. Balance over 3 months fighting with the bank for charging me that it's not mine, and I haven't used the card for over 8 months. I have called 3 times with the same request to block the card and they promise to remove the fee and data and change the card number…. and next month comes the double value! Absurd how banks are taking advantage of the lack of time customers have to get in touch, as it is difficult to speak to a representative. They are a bloodsucker!

If you make your payment on time and it doesn’t post for a few days, Barclays puts a hold on your account and charges a late fee. In addition, most importantly, Barclays will rate your credit report as late and without notice change your credit limit. Worst credit card in my 50 years of bank credit cards. I closed my account and I will encourage anyone to look at their reviews before applying for any of their credit cards.

The worst experience, dragged me around for 2 months apologizing and reinsuring me that everything is going to be resolved. Never received a phone call from them I had to always call and follow up, nothing was resolved. Do yourself a favor and avoid Barclays. Absolutely worst.

I had a fraudulent charge on a debit card that I never received from Barclays. I only became aware of this when I started receiving bills through email from Barclays. When I notified Barclays of the fraud the bank zeroed out the account as fraud. Barclays Fraud investigation found that the person who opened the account had my information so Barclays claimed it wasn't fraud and opened a new debit card in my name and put the charges back on to this new debit card with the amount of $3,129 with interest adding up to $3,406. I paid this so as not to ruin my credit. I have nothing to show for this fraudulent charge but an empty bank account. This is the most dishonest corrupt bank.

I applied for a Hawaiian Airline credit card through this bank. They sent a letter (I called to confirm) asking me to send them by mail copies of my bank statement, my social security card and a copy of my license! Nothing like giving a mail thief everything they need to destroy my identity and take everything I have. They said there is no other way, I’d have to send it. I couldn’t email it or anything else. I’ve never heard of such a thing.! Needless to say, sorry HawaiianAirlines, you chose the wrong bank to represent you.

Just a ho-hum credit card with NEVER a credit increase. Yep! Not even by $1 without a hard credit pull, even though they have my FICO (820) and credit right on the Barclay app!! Cmon Barclay, get up with the times and YOUR OWN technology. Everyone else issuing credit cards manages to do this. Especially now with inflation pressure were yesterday's 10K is now worth 7K. Unbelievable! Been with Barclay 6 years and pay in full every month. It must be punitive.

Resolved.

I used to think quite highly of Barclays until a recent complication in which the institution’s true colors were shown. I see this back completely differently now. The incident began when I accidentally had a large 2k payment posted to Barclays rather than the intended card and called the day after it posted to request a refund. I was told that Barclays would have to hold on to the payment for 5 days before the refund could be made, but that it would be sent at the end of the holding period in another few days.

I reported a fraudulent charge on my card. Barclays put a hold on my card. I thought that was illegal. As a result, I closed my account. I received a letter from Barclays stating the fraudulent charge had been resolved. Then they sent me a bill for the fraudulent charge when I had already paid my bill in full, minus the $22 fraudulent charge. I called & could barely understand the person who had a thick foreign accent. She obviously did not understand the problem. I told her to refer to the letter I had stating the issue had been resolved. She agreed it had been. Then I received another bill for the $22 plus an additional $22 in late charges. Do not use the company. They steal your money & then have the gall to attempt to make it appear that you are in the wrong. This company should be prosecuted & never allowed to do business in the United States. Please do not share my phone number or email with anyone.

I accidentally paid off my card. I called and said it was a mistake. They said too bad they were not going to return my money. Then 73 days later they returned my payment. I was confused and immediately returned the money to them within hours. However, they decided to charge me interest for the 73 days they had my money. I said, "Why did you charge me." They said it was in perpetuity. I said it is illegal to charge me interest when my balance was 0 (Zero). They told me, "Too bad, you have to pay it." I have called and talked to every foreign-speaking person in the company to get this reversed. Worst company on the planet. They won't reverse it and I now have to get lawyers involved.

I had problems with them. I would not recommend their credit card. I regret ever having the card. Discover and Citi and Chase are much better to have. Save yourself a lot of grief because it does not matter if you make every payment on time. They do not care about their customers.

One of the worst. LOW initial credit limit. Asked to raise it - THEY DINGED me not once with a credit check, but TWICE! I complained - they directed me to file a grievance with Transunion and the other credit bureaus. AVOID AT ALL COSTS!

This is the worst credit company I have ever dealt with. If you have a problem/dispute charge, you would only be tossed around "Customer Relations" team who barely speak English with no intention to help customers. It is obvious that those people are instructed not to do anything to help. Instead, they tell you they would call after investigation, and of course, you will never get a call. No matter what document you send to prove your claim, they just ignore. One of the team member told me they received all the documents but didn't even look at it. As a result, I lost $500 charged by a fraudulent handyman. Very bad, unethical company. I had more than one credit cards from Barclay but will cancel all.

I have been with Barclays since 2007. I needed a letter sent to my lender that was time sensitive saying my balance was at $0. I was told I needed to FAX an authorization form which takes 5 business days to process and then once they received it they would physically MAIL a piece of paper to my lender which took over even longer. I had called Citicards and Wells Fargo Credit Card before I reached out to Barclays and had absolutely NO ISSUE requesting this over the phone. I don't understand why in 2022 Barclays is still requiring me to write a physical letter to request for what I need.

Filed a dispute about a missing refund for $5700. They held up my card for over 90 days investigating the wrong transaction. Agents are just note takers. You can't get any managers on the phone. Each agent told me something different about my status. They make you wait weeks and months for any updates. After they issue a resolve, whether right or wrong your case is closed. I have not been able to get my case re-opened, yet they keep asking me to write a request to reopen. I send letters and nothing. Now they are expecting me to make this huge minimum payment based on a balance that is in dispute. Nobody is helpful. All agents are overseas and all just reading a script to get you off the phone. Stay away from this company because if you ever have a dispute, good luck with getting your money. I'm still waiting on a resolve.

Their NFL points card is a total scam. I have been saving my point since I started using the card. Now that I have over 80K in points and can get something I want. They removed all the memorabilia and autographed items. Now you can only donate your points or use them for LAST YEARs Superbowl. When I called they said they had no idea what happened... 5 months I waited. Now I get an email that says I will lose my point due to a chance over. This is a total scam. Pulling all my points as cash and will start using my regular Master Card.

I have had the card for a few years. I called and questioned the double interest charges. I was told I would have to pay off the balance of the transfer. Which I did, as well as my monthly payment. I received my monthly statement and again was charged a double interest fee after paying my transfer balance off. I called and received a run-around after requesting to speak with management. At the moment I am waiting for a callback, after spending an hour trying to settle this issue.

Very poor customer service. Do not waste your time, cannot understand customer service. Had an $8800 limit and overnight lowered to $500 with no notice. Had the card 7 years since 2014 paid off in full each month and never late including $7600 just 7 days ago. All they kept saying was I could call Transunion credit agency. No changes in income or payments just lowered. I would never use anything associated with Barclay card. I am completely confused on their actions.

I paid my card off on 2/2/22. Funds cleared my bank on 2/3/22. Barclays credit card claims that I still have the money, my bank hasn't cleared it. They also have not accurately reflected the payment, placing it on hold until 2/9/22. Of all of the credit cards I paid on 2/2/22, Barclays card is the ONLY ONE who claims not to have the funds, placed my payment on hold and has not posted the payment. This is not the first time this has happened. It is every time the card is paid in full.

Got denied a Jet Blue Barclays Card. Too many inquiries? 1 in the past 2 years. My Mercury Card was formerly a Barclays Card and converted to Mercury. Not internet savvy, have to mail stuff. No thanks!!

I started with them through an Apple Promotion and purchased an iPad Pro. Paid the account off and was saving my total credit allowance and my Apple Reward points to purchase the new iMac 27", when it becomes available. Approximately $6000.00. Without any notice, they cancelled my account, they said due to inactivity. I lost all my Apple Reward money and their cancellation took a heavy hit on my overall credit score. This is not a company who cares about their customers. Sorry I ever did business with them.

I signed up for a Barclay's Choice Privileges card may years ago so I could take advantage of special deals through the Choice Hotels network of lodgings. Always paid the full amounts early on any balances. I just received a letter from Barclay's that they closed my account due to inactivity. I last used the card in March 2020 for $293.65. About that time we accelerated the Chinese Virus alarms and travel was curtailed. Now, less than 2 years later, they closed my account for no legitimate reason other than to save a few bytes on their computer system. It's not as if they send me any mail that costs them a tiny bit. And, their interest rates are exorbitant even though my credit rating is over 800! AVOID this company at all costs! It's their loss. They asked me to apply for a new card. **! I will never use them again. Even Walmart gave them the axe!

Barclays was one of the first travel benefits cards. Unfortunately their customers' service that was lacking to begin with has gone worst to sort of non-existent. Only get this card if you don't expect any issues ever!

TLDR (YUCK). Firstly, I should say I was banking with them for a number of years using the Uber card, and while it had pretty good rewards through Uber I can confidently say everything about the bank from the customer service to the web interface was the worst bank I've ever worked with. Briefly, I have experience with Chase, Capital One, and American Express for credit cards mostly, and this was multiple steps down from any of those in every category.

Seriously, don't do business with this bank! Out of nowhere, slashed my $8,950 credit limit to $4,400, basically what I owed. Never late and been a customer for years! They are a joke of a bank. Go to a reputable bank like Chase, BOA....less risky!

Unauthorized use of Credit card resulting in 366.91 in overcharges. Several calls to Barclays made and several different excuses made by offshore unqualified service reps. After several attempts to request repayment from vendor I received credits from unauthorized user. Documents provided to Barclays ignored and outright deceptions ongoing regarding the credits to date no credits, no responses from Dispute dept, customer service. Conclusion is that this is an organization routinely involved in defrauding its clients of funds. Referring the matter to Delaware attorney for resolution under 93A statutes of federal law.

Barclays Leaders - My wife and I are in a crisis and need help please. We are trying to buy a home and our credit score has been over 800+ for a decade. We very recently got a new credit card AARP/Barclays for travel points. The limit was approx $15k and we had autopay set up, always pay in full. Our anniversary vacation we bought *last week* was $16k with taxes/etc.. We received no declination, no alarm/notice that we went over our limit and needed to pay a measly $1000 difference. Nothing.

Barclays is the WORST company I've ever worked with. They made a clerical error that was sending statements to the wrong address, which caused a $34 purchase to cause the card to go past due. After 90 days of no letter to our address or phone call, they canceled and reported to credit bureau. Will not budge, despite it being their mistake (and 3 customer service representatives saying as such). Avoid at all cost!

Misleading promos & extremely poor customer service. I was emailed a 0% APR for 7 months promotional offer. Clicked the button in the email to enroll. I was taken to the main page in the Barclays account portal. Was unsure if it worked, so tried again. Same thing. So, I assumed I was enrolled. Come to find out (after I was hit with interest), I wasn't enrolled at all.

I am just tired of the horrible customer service and the dispute department. They never take customer evidence serious but believe the merchant more than us as a customer. No call back from so called "Supervisor" and when they say we made a note and this call is recorded... actually they record nothing as you have to repeat the same story every time you call them.... Where is the recording and the note they claimed they are talking.... After 12 years with them, unfortunately they have lost a valuable customer like myself. Goodbye Barclays Wyndham card.

Worst. Customer. Service. Ever. Don't respond to consumers or Chase Bank. Only ever just say I'm sorry. Have multiple phone numbers to call for "Customer Service" "Customer Support", appears their lack of action is due to either having only one person work in the "Investigation Dept" or, OR, they have that many issues to resolve they can't keep up with the workload to respond timely.

I was told that I will not get charged for the first year, but they charged $79 and not willing to go back and listen to the call recording where the representative clearly states that I will not get charged. Their way of customer communication is also very stubborn and customer reps are also not very good in listening and communicating back. Horrible experience. Never recommend anyone to BARCLAYS or Frontier CC.

I check my Barclay statement today and I was surprise about the finance charge. My payment due date is the 20th of each month and usually I pay five days before the due date. They received my payment 2 days before the due date but they charged me on old balance not on my new balance after payment. I called 4 times today and no luck and very poor customer service and there is no supervisor. Very FUNNY. I don't recommend Barclay Bank for your BANKING.

The most stupid process they have to do a dispute. They have a button there to dispute an item and they ask you to write all over again. They charge me twice different months for the same item and they sent a letter asking for proof with which card I paid it Ridiculous. WON'T RECOMEND THIS CREDIT CARD AT ALL.

Had a card I was using for travel, but during the pandemic was not able to use. Explain this to the customer service rep to see if they would reduce or waive the annual fee since the card could not be used in the way it was designed. I thought it was a good card. I would have liked to keep it but they were just so rigid and only really cared about taking the fee from me. There was no empathy or understanding whatsoever on the part of the customer service agent. Just seems to me that the company cares about money and only money. They'd rather make a quick buck now and build loyalty than keep me as customer for life. Keep this in mind if you are considering working with Barclays in any capacity.

Recently I had the misfortune of being forced to accept a credit card issued by Barclays. It was transferred from another bank. Customer service was non existent. They were rude, full of excuses with wait times close on four hours. Contacting via Twitter wait was 24-36 hours. Buyer beware. Read reviews before using a bank of this nature.

Barclay's Bank doesn't answer their telephone. Save yourself a huge hassle and don't do business with Barclay's Bank. Seriously. I got roped into doing business with them through an AARP solicitation to apply for a credit card. BIG, BIG MISTAKE!! If you have a problem doing business with Barclay's Bank, you are SOL!

I mailed a payment almost 2 weeks ago. Not posted. Carnival advertises 20,000 points after 1 purchase of cruise. Customer service says after 500 spent. Customer service says signup bonus credit on first statement. Next customer service person says 4 to 6 weeks. They have you in a corner and set up for late fees, interest, and bad credit. Sad I applied after reading reviews. Listen to your better judgement. I didn't use online payments. Grateful. If they won't post a payment in a timely manner, you certainly don't want Barclays Carnival to have your checking account information.

Barclays is not only the worst company ever, but every department within the company is a nightmare. Some of their customer service people can't even speak English, and some have such heavy accents that not a word is understood. Every representative you talk to gives you completely different information, and forget about getting a supervisor on the phone, and it's rare, very rare that one actually calls you back with in a few days. Save yourself aggravation and pick a different company to do business with.. This company shouldn't even get a star!!

In the morning of 9/28/21, I attempted to purchase an item and my purchase was denied. That afternoon I called Barclaycard to ask why my card was denied. Automated service sent my call to representatives to help me.... After over 30 mins I spoke with rep and was informed I made too many purchase attempts so they froze my account. After finding out these attempted purchases I had nothing to do with we agree to freeze my card and order me a new card, but would take 7-10 days to receive. I asked rep could I get it faster. Her reply was yes overnight but I would need to pay for that service.

I have had a Credit Card with Barclays for 5 years. I have not used the card in 4.5 years. I no longer have the Barclay credit card. I wanted to pay off my account. I called, the person that answered (Representative) could not speak English and it was horrible. I wanted the credit card number so I could set up an on line account and review it before I paid it off. I was transferred to another department. I was left on hold for 61 minutes. I hung up and called back. Person (Representative) said I had to order a new card then I could cancel my account! I knew my last four numbers of the card from the statement. No use. All they wanted to do was send me a new card, he said they can not see my card number and I would have to order a new card, no if and buts about it. Just the worst experience ever!!!!

Everyday in America I’m sure it’s fine but the moment you travel it becomes a disaster. Spend hours calling customer service raking up a huge bill and getting no help. Use Chase or Amex and save yourself a headache.

I have had a Barclays Bank Mastercard for several years. What a litany of problems! First they lost my regular payment, and I paid overdue charges. Eventually they found my payments and refunded some of the charges by check, but then they put a stop payment on the check without informing me so I paid a bank penalty when I deposited it.

Customer service is terrible. I had to call about fraudulent charges on my account that they had already told me were resolved and spent 37 minutes on the phone, mostly on hold, only to be told that I had to be transferred. I contacted the office of the president and finally got it resolved with the help of Jonathon **. A couple weeks later I had a charge for an order that I cancelled because the shipping date was delayed and my refund was shorted. I wasn't allowed to dispute the charge online and had to call customer service AGAIN. After 22 minutes on the phone with Casper, I was told that I had to be transferred. I was put back into a menu only to have it end with "this mailbox is unavailable right now, please call back". I again contacted the office of the president and NEVER heard back from them.

Barclays sent convenience checks to me without them being requested (I had never even heard of a convenience check before this issue). They did not make it into my mailbox and I ended up with someone writing a check to cash for $900. I called Barclays to report it as fraud. I called back a week later to check on the status and they said the case had been cancelled - I was not notified. I filed another fraud claim with customer service and once again called back weeks later to find that they had marked the charge as "valid" without notifying me of any of the details of the investigation. I finally got a hold of the fraud department and they reversed the charge and said they would open a case. I was sent a photocopy of the convenience check that was clearly not my writing or signature and had some weird writing on the back that didn't look like English.

A few years ago while booking a cruise I applied for and get the Carnival Fun Points Mastercard issued by Barclays with an initial credit limit of $5000.00. I use this card almost exclusively for cruises. I have always paid the card off within the promotional period for each cruise. In August I booked a cruise starting September 26th. I've already paid 1/2 of the cruise and only have a $900 balance. I have not missed or been late on ANY credit card for 30+ years. My oldest credit card is AMEX issued in 1993. I have multiple bank cards with high limits (24K, 12K, 15K, 10K), some of these do not have balances. Yes I do have cards with balances and I recently refinance my home to cutoff 9 years of payments.

This is the 2nd card I received and I am unable to activate it or reach anyone via phone. Plus I paid $15 for express mail but took 2 weeks to receive it via regular mail. Marcelle **. Ps I have been unable to get a response or anything resolved. Lock Marcelle **. Account ending in: **.

In a world in which all big corporations deliver more or less the same mediocre, impersonal level of outsourced customer service, Barclays wins the award for ... WORST customer service EVER. I opened an account so that I could earn Wyndham Rewards points for purchases and used my credit card whenever I traveled for several years, until suddenly, I found out, on my own (without warning or notification from the company) that my account had been closed due to "inactivity."

My automobile service company accidentally charged my Barclay Credit Card for its yearly membership fee; normally they send me an invoice. About a month later Barclay sent me a bill. I was surprised because my Barclay account was supposed to be closed and not usable. I didn't expect Barclay to send me a bill. Nevertheless, Barclay received the charged and I immediately disputed it because the account was closed. I paid my automobile service company with bank funds, and asked them to remove the charge from Barclay...They removed the charge from Barclay. Barclay, however, did not remove the charge. I called them multiple times and had them speak with my automobile service company that the charge was already paid.

I unluckily agreed to their marketing material for Easy Pay Enrolled Transactions. I found out after I signed up, there isn't an Easy Way to pay off those transactions early. There are only 2 options: 1. Cancel the card; 2. Stop using the card. Even if you pay your statement balance, that will not pay off the Easy Pay Enrolled Transactions.

I have had a Barclays card since March 2016. My credit limit was $3600. Within the past three months I paid my credit card down to a $200 balance. Today, I noticed my credit limit was reduced to $700. I contacted customer service and was informed a letter was mailed. I should allow 10-15 business days and the letter would explain why my credit limit was lowered. I will pay the remaining of my balance ($200) and close my account with Barclay. They are horrible!

I was a Priceline rewards cardholder. During the pandemic period, they closed the account/loot rewards points without any proper communication or consent. I lost many hundred dollars worth of points. I connect to the customer service, even worst experience. Please no one go for this company again.

I have had this card for over 5 years. In the last several months they put on an interest charge even though it is paid in full on time. I call them and they remove the charge. I will stop using this card since this is terrible overcharging.

This is truly the worst credit card I've ever had even through hard times made my payments still drop credit limit several times hurting my credit score. This company doesn't care about you. Please do yourself a favor. Don't get this card or anything from Barclay. And besides that customer service is really hard to get in contact with.

Less than a month after receiving the card, I experienced nothing but problems! After half hour on the phone with its customer service in the Philippines, they say they were having "systems problems" and could not put a charge I was questioning "in dispute", I asked they call me back when their system was back online; they never did! I contacted the executive office who calls me back and promised to follow up; they never did! To prevent further aggravation and having experienced their lack of follow up, I have asked the bank to close my account. AVOID THIS BANK!!

Updated on 11/09/2021: Called the customer service number and was hung up on several times. When I did get someone to talk to, they said they took care of everything on their end, but turns out NOTHING was ever done. They just gave me lip service. I started writing letters to the customer service department because I did not know how else to communicate with them when they kept hanging up on me. I wrote over 8 letters and never got one response. I will NEVER do business with them again. I have had bad customer service before, but they take the title as worse ever in my book. I will never go any kind of business with them, or anyone they are affiliated with. Consumer beware of this company.

I have had this card for 6 years. I pay more than is due monthly. Today I received a letter that because the balance was too high they lowered my credit limit by OVER $1,000. They said my credit score was too low. Well DUH!!! I just bought a $30,000 car!!! These people don't care about the customer at all. A good paying customer is now gone. STEER CLEAR OF THIS COMPANY!!!!

I am an inveterate global traveler and a no-foreign-transaction-fee credit card provides great advantage. Barclays Uber card is additionally no-fee and gives cash back I can use for Uber trips, which comes in handy now that I am in Ecuador. I had a Capital One card before which has similar features except that I had an issue with a merchant which to-date remains unresolved.

Once again the banks are the real enemies of the people. We all are distracted, but they keep doing what they want. I have one late payment in the middle of the pandemic's chaos (05/2020) and have tried to remove it, with no luck. I even paid my card in full. It seems that the people who work there, are computers. It's amazing how they keep getting away with it, even with the Cares Act! Thank in the new world of cryptocurrencies they have no place!!

I have been Barclay’s credit card customer over 10 years with an excellent payment history. And my experience is not very good. This company will stab theirs good standing customers in the back by lowering credit limit when you expect it less. For example: when you pay down the credit cards they lower your credit limit to the minimum. Also the company did not report paid off accounts to the credit bureaus. I wonder if by Barclay’s policy they have a waiting period on reporting paid off accounts to the credit bureaus because of possible credit score increase. I have not experience anything like described above from my any of other credit card companies accounts. In conclusion: Use Barclay’s cards while building or rebuilding credit. But get rid of Barclay’s accounts as soon as possible (when you can dodge the few points of credit score loss for closed accounts) before they find a reason to stab you in the back by harming your credit score.

So we signed up to get hotel credits and everything was fine until we needed to do a chargeback on a unauthorized charge. Barclays Bank (who barely speak English) first refused stating it was a signed for charge which it was not, then refused stating that the company was not a recognized company??? We went ahead and just paid it.

This is the worst bank to have a credit card account. In this difficult times they lower your credit line and increase your interests and when you call customer service they tell you there is nothing to do. I have never had a late payment and I always paid more than the minimum payment. I don't recommend this credit card to anyone!!! Be careful!!! As soon as I pay it I will cancel it and straight to trash.

I received a letter from Barclays that they were going to cancel my card due to non usage. Due to COVID I have chosen to no longer use any of my credit cards. I’m just trying to keep my bills down. After 30 days of no usage they automatically closed my account. Keep in mind I have had this card for years. Always made my payments on time and paid off my card when my funds were available. Shouldn’t there be a law that credit cards can’t bully you into spending money that you don’t have OR is this what they bank on. I am truly disappointed in this company as again had been with them for years. Someone should investigate this company’s practices. I have a few more credit cards and have never had this issue with any other creditors try to bully me into spending money I don’t have.

Barclays proved to be a very transactional bank/customer service. In contrast to other cards I continue to carry Barlclays proved only interested in gotcha fees. Lesson learned. Bank here as a last resort.

Used the Barclays card to put a down payment on a pole barn, the business called Behrs buildings would not give me the barn prints so I could get the permit from my county. I asked for a refund after 3 days of nothing but a run around, discovered 27 BBB complaints and multiple complaints with several District attorney's offices and 17 people on Facebook marketplace I had connected with about them never receiving their orders. They wrote in on the bottom of the docu sign, "No refunds on deposits" which by law is forgery. I would have never given this company 2683 dollars had I thought at minute one I would lose that money by canceling an order that was never put in progress. I immediately contacted Barclay to do a charge back which they did, then a month later the charge was back on there. Contacted them again and they said the merchant met the criteria for the charge, I said, "What criteria and why wasn't I involved in that discussion?"

Opened account a year ago, app stopped working, I lost sight of the account which was my fault. Annual charge hit, without an email or phone call they turned it over to the credit bureau. Poor banking in my opinion. Closed account immediately.

As I continue to pay down my card, they continue to LOWER my credit limit. I am paying the card down to reduce the outstanding balance AGAINST the credit limit. I had over $1000 of credit availability and now I have LESS THAN $200, effective immediately. What if I had an ER and relied on THIS card for relief? I would have been STUCK. This reduction is the SECOND inside of 6 months. WHAT IS GOING ON HERE? I don't okay late. I pay more than the minimum. I'm confused. If someone is actually REVIEWING my credit report they will see that I am PAYING DOWN MY CARDS. There was a "dip" in my score was because I PAID OFF my car note, the ONLY installment account I had. The PAYOFF actually INCREASES the amount of CASH ON HAND of about $400. This makes no sense to me. I asked them to please NOT respond with a canned message but to actually LOOK AT MY INFORMATION. We'll see. Mm.

Do not use them. Made a payment and my next payment was in March and they charge me a late fee in Feb even though I just made a bigger payment to knock it down. This is why people don't pay off their credit cards cuz shady companies like this keep putting on their ** fees to keep you paying their interests. Never use this bank or their credit cards. You will get screwed over by their lies.

I have been good standing consumer for many years. I am very unhappy with my APR I recently requested a lower rate and was flat out denied! They keep increasing my credit line without me asking. I called today spoke with Janet a manager, and she informed me that they do not honor consumer request for lower APR. They do not care about the consumers!!

Since I stay in Hotels multiple times per month I applied for Barclays Wyndham Rewards Card. They approved me and I requested to have the card send to me ASAP which was a charge of $15.00. The card was send to me very quickly. Needless to say after receiving the card I Activated it, set up online account and sign up for paperless billing. Within few days I received a letter from Barclay requesting various pieces of personal documents in order to verify my identity. I refuse to send this kind of documents over any kind of mail or fax since this can be easily used by anyone to steal my identity. The bottom line I requested Barclays to close the account and wanted to pay $15.00 for the shipping fee, which they refuse to accept since my account have been locked.

The credit card purchase protection for the Barclay card is the worst I have ever dealt with. I was scammed by an online merchant in France. I filed a transaction dispute with Barclays. They are very uncommunicative with the cardholder during this process. They don't ask for any details or information about the dispute from the cardholder until the initial review is already decided. Then 10 days later I got a letter that they were declining my dispute and I could finally respond with more evidence. I submitted the details of the communication and confirmed that the service had not been provided. Over a month later I got a letter again declining the dispute with a simple reason "The merchant has not violated the terms and conditions of the contract", which is untrue. They clearly don't care about actually providing purchase protection to their cardholders, it's just a front to make them look like they care.

I received a notice in the mail from Barclays credit card, that if I did not use my credit card it would be closed, and I would lose my points. Since I have about 91,000 points that I did not want to lose. I used the card. Well I was in dispute with a vendor who charged me an excess of $42. I provided proof that I made the payment to Barclays and was charged an excess of $42.00. This occurred in Oct 2020.

DO NOT give this company your hard earned credit to play with! Like a number of other reviewers, I was extended a large amount of credit. My payments were always on time and always more than the minimum. Out of the blue they dropped my credit limit to just above the balance I was carrying. Between the interest that was charged before I received the notification of the change and an automatic payment that came through, I went over the new limit. I made a couple of larger payments to try and prevent that situation from happening and both times they dropped the limit to where I was in danger of going over. My credit rating has dropped like a stone! Don't make the same mistake that I did. Stay away from this company!

I asked Barclaycard to dispute a merchandise that I bought at City Beauty. I bought 2 products from this company and they sent me 5 products and charged me 3 times on the card. I asked this company several times to send me the shipping paper to return what I had not bought and return my money. They did not send me the return shipping. I sent all documents and emails for Barclay showing what happened and Barclaycard did not help me solve it.

Applied for a Barclays card last October to purchase an apple product. The credit limit was around $2000.00 which was fine with me. The card was a good offer and was 0% for 18 months. Less than six months down the road after I had made every payment on time, in advance, and well over the minimum payment, they lowered my credit limit dropping my credit score 20 points. The reason? An auto loan that is charged off which I have been in a legal battle over for two years due to no fault of my own. I received this notice in the mail TWO months after I got the credit alert that they had made this decision. Never once have I had any item on my credit paid late outside of that one item that again was not due to anything I did and had been disputed and battled with a lawyer. All items that would have come up with my initial approval for the card since that issue happened in 2017 and 2018 mind you. Gee thanks Barclays.

I opened my account with Barclays to purchase an Apple product, and was approved for $1800.00 which was more than the item I planned to purchase. Start out with a lower utilization rate is always awesome. I also like that I had 0% interest on the item for 18 months as long as I paid off the balance within that time frame. I have paid $73.00 over the minimum payment for every payment for 6 months. In December 2020, I noticed a significant drop in my credit score, and come to find out Barclays had lowered my credit limit on my card to $1200.00 making my utilization rate extremely high. When I reached out to Barclays I was advised that it was because of a reported late payment and closure of another account on my credit report.

Had an account with them for 16 years in good standing. They just cancelled it without even warning me simply because I didn't have recent transactions. I requested a reinstatement and they couldn't even tell me the length of time you have to have a transaction within. Said it was "up to their discretion". Of course they wanted me to re-apply for a new card with them with a huge annual fee. I'm waiting to see what this closure of an account by the creditor does to my credit rating. Zero stars!! Don't do business with them - you will regret it.

Due to a compete lack of customer service, I just cancelled my Barclays Hawaiian Airlines credit card. AirAsia cancelled my flight and issued a partial refund and refused to explain why only a partial refund. I filed a dispute. After two months of contradictory replies from Barclays, at one time I was even told I would receive the disputed amount in 2 days, Barclays said no refund because since I accepted the partial refund it voided all future action! I only filed the dispute in the first place due to the partial refund. A complete lack of customer service when dealing with a shady merchant makes this a worthless card to have.

The worst company ever! I had my credit card with them for over 10 years... My credit limit was 10,000. I was never late on any payments for over 147 months and they cancelled my credit card with no notice or reason why! The results of them canceling my card has lower my credit score over 50 points. Don't give them the chance to destroy your credit too!!

It's incredible-Barclays out of 8 banks is the only one to not only disbelieve proven fraud and ID theft, registered and reported, but they sent us to collections after the 6th month; we needed at least 12 more months just to finish the investigation-but Barclays said they'd hang onto the account in light of the evidence, and the next day sent us to brutal collections-we intend to litigate to the fullest extent of the law, and wish everyone to know here is a bank that will deceive, lie, and coax you into using their services, and all of their claims of loyalty are hereby debunked; they will turn on you instantly, and use their computer as an excuse-they are impossible to dealt with, and shouldn't be allowed in the USA-ban them, and we all have a better life-this writer's opinion-of course.

They don’t even want to hear what you have to say. I would give Zero stars if possible. Worst bank in the world. Do no do not open an account with them. Horrible customer service. They don’t help you at all. They charge you fees upon fees and never waive them. Do not do not open account with them. Trust me!!!! Go to CHASE bank. The best bank ever!!! They work with their clients and help them keep their money!!! Chase is the way to go.

I was a Barclays credit card account holder for years--always paid my balance in full and on time. One time I made a mistake--I tried paying my account with a checking account which, unbeknownst to me, had been temporarily suspended. Barclays assessed a late fee of $26. I called them, explaining the situation to them, reminding them that I had been an account holder for years and had always paid my account in full and on time, asking them to give me a one-time forgiveness of the late fee. Their reply was TOUGH. They refused to forgive the late fee. Even when I threatened to close my account, they wouldn't budge. This is how they treat a long-time responsible account holder? Not even one forgiveness for the first mistake after years of doing responsible business with them? Needless to say, I closed my account and I refuse to ever do business with Barclays ever again. So should you.

I have three cards with Barclay and the card works the way we would like. However, a few issues I have. If you carry a balance they will keep extending your credit limit. You then have to call them to get the credit limit set back down. After about a year it will start going up again. Next issue is they have a very high interest rate. I contacted them with interest rates being so low now about reducing my interest rates and they refuse to reduce it. So I will probably be switching to another company that has much better interest rates.

Overall rates are comparable. Linked to American Airlines with good communication between both. There has been good communication when I have called with questions or requests. Good communication between the two. Have had very good communication between the bank and myself with things.

Do not get this credit card. I thought I was applying for an Apple Card because I was on the apple website and needed financing to purchase a laptop. Turns out I got a card with this company and my account was opened in August. It is now October and I still have not received a card from them. I called customer service because my online login was locked out because all of my security questions were wrong and in order to do anything online I have to have my card in my possession. I can't even get online support. I had to call and the lady was rude and wanted to know why I was just now telling them I didn't get a card. She re issued me a card and wouldn't help me get my online account access back. She told me I have to wait till I get my card in the mail. which could be 10 business days. I plan on just paying off this card once I can and cancelling it. Not worth the hassle.

I have never been so disappointed in the protection I received from an unsavory retailer as I had when using my Barclay's JetBlue credit card. I had choices. Over the past 2 years, I had charged over $500,000 on my credit card. Never once did I dispute a charge. Never once did I pay the card late. As I said I had choices and I made a bad choice. Besides choosing an awful vendor, I chose my Barclay's credit card instead of my Chase credit card to put this charge on. I disputed the charge on August 12th. After never have been contacted by Barclay's, their first response was to close the claim. They never even reached out to me.

Barclays Bank & Diamond Resort work in Tandem. We were told via Diamond Resort that Barclays would do the financing for our timeshare and we would get paperwork via mail...We never received anything except a Credit Card from Barclays Bank. Which we did not knowingly apply for, authorize use on, or activate. Charges were made in the amount of $399.00 via Diamond Resort on 8/19/2020 for a down deposit we never agreed to on the day we did the timeshare presentation. Upon receiving the card, which still has not been activated we called Barclays Bank who stated this should be handled as a dispute and not fraud (because Barclays & Diamond Resort have a relationship!).

As I was booking a hotel through Wyndham Barclay bank has an offer that before you check out you can apply for a Wyndham Barclay credit card and get $50 off or you booking (that you were making right then) and also receive 15,000 points. I decided to apply for the card and was approved for the card. Then a notification come up saying finish book with discount, so I clicked the button and the screen went blank so I was not able to book it or see the $50 off when I tried to book it again. So I called and the reservation person told me to finish booking with another credit card and then I could change the payment and get my credit. So I booked my room and then she transferred me to the credit card department to confirm the account the transfer the payment. I got on with a Representative and after awhile was finally able to confirm my account then they were getting ready to look into the offer and then the phone call was dropped!

I have had fraudulent charges on my credit card for 4 months. I cannot get answers from customer service. The card was never out of my possession. They continue to charge me interest on these fraudulent charges.

Applied for and received a Jet Blue credit card from Barclays Bank. It was recommended to me by Credit Karma due to my outstanding credit. I read thru the materials and they state you will be given 15.99, 19.99 or 24.99% interest rate based on creditworthiness. Imagine my surprise when the card shows up and the interest rate is 24.99% my credit scores are all in the mid 800’s 34 years of credit history, no late payments, low credit usage and no derogatory remarks. So I call, get bounced around to 3 different individuals, none of whom can substantiate or explain the high interest rate on my new account. I immediately closed the account without ever having used it. Steer clear of these thieves.

Very poorly run company. I opened an account with them late 2019 and they gave me a generous credit limit of $9k and after putting my sons college tuition on the card of $4,500 they reduced my credit limit down to $4,500. So now I'm using 100% of my limit and that hurts my credit profile BIG Time! I have never missed a payment on anything and I'm making the same amount of money as I was when I got the card. I find the practice of lowering credit limits when there the customer has 0 late payments any credit items to be malicious and only hurts the consumer. Watch out for these guys!

I have had a terrible experience with the Barclays Frontier Credit Card that I have read many other people also experience. I have a very high FICO score and I work hard to keep it that way. Occasionally for no reason whatsoever, Barclays E-mails me and shows me a HUGE 30 point drop in my SCORE. I am extremely well-versed in my FICO score. I spent hours on the phone and got reports mailed to me from Transunion and there is Absolutely 100% no legitimate no reason for this drop. None of the other sites show my score has dropped. Only Barclays. The drop is unique to them. Transunion says it is not because of them. My score on there was 30 points higher, yet Barclays contends it gets the score from Transunion. This is a lie. If you call Barclays, they have someone from the Philippines who knows nothing about anything.

The following has occurred several times since I opened a CD account with Barclays Bank early this year: impossibility to access my account online with my ID and PW; my account gets blocked; I have to spend hours with customer service with security questions and they still cannot help, told to wait a few days; After several days, a customer service finally truly unblocks my account and I can regain access to it online. This is totally intolerable, unacceptable. When the CD matures next Spring I will NEVER use this bank again.

They gave me a break on an interest payment during Covid-19 when I was having trouble getting a big refund from a cruise company. I appreciated that. Their website is very consumer friendly and I pay no international banking fees when I use it abroad.

I can't log in to their website and have not been able to access my online activities for 7 weeks. I can't send them an email because you have to access your account to do that, so I have to call their toll free number. Only answer I get is that they know they have an issue and are working on it. I call every week and get the same response. Totally unacceptable for a major credit card. Is this a Barclays issue or a Wyndham issue?

The card is great for Jet Blue points, interest is high but I pay it off monthly so I don't pay interest. Annual fee sucks but if you want points you have to pay. I buy everything with the card to get as much points as possible.

Let me start by explaining how horrible this CC is, they are the worst. Do yourselves favor. Don't get this card. It's run by Wyndham and don't apply... Customer Service are the worst, meaning overseas. The company sneak up on the customer with high fee after what just happen and after we overpay our bill. They didn't care or budge at all... They are not helpful and caring for that matter...

This bank hires only the most arrogant people for their customer service. They will go out of their way to not help you. I had accounts with two credit cards issued by Barclays. You would think asking them to transfer a payment from one card to another would be a simple task. Not for Barclays. They go the extra mile to make sure they will make life easy only for themselves.

Would give zero stars if that were a possibility. Predatory practices from day one. First, they reduced my limit to just above my balance, which threw my credit data out of whack. Then they pulled a hard inquiry and closed the account a year after it was opened. I've been in autopsy for two years since its closure and my balance is literally still at the limit. They don't apply your payments to principal at all. It's as bad as a student loan. They keep recalculating the payments to be higher and higher despite me paying on time, and now it's gone to where I've had a payment bounce because they attempted to take so much out. One missed payment dropped my credit by 42 points, yet they gleefully took out this month's no problem. I'm over it and about ready to turn off autopsy and let it go to collections. The damage to my credit has already been done anyhow. Worst, most predatory bank.

Due to COVID 5/5/2020 bill paid 1 day late. Customer service guaranteed removal of Interest charge of $334.44 on 6/5/2020 Bill and No interest moving forward if paid on time. It was never removed and another Interest charge of $253.01 was on 7/5/2020 Bill. I always pay my bills in full for years. Barclay customer service is a disgrace! Promise one thing and do another! Been sending messages and calling for 3 days to No avail. They don't answer messages, the phone, and don't have an e-mail. Customer service at Barclay is Horrible!

Awful, awful customer service. They are more interested in getting you off the phone vs answering your question. No sense of customer first, helpful escalation, nothing. Not clear how they measure the performance of the customer reps, but if it is about being responsive, they are not. If I could give a Zero, I would.

This company is absolutely awful. I hate them. They closed my account even though I was making on time payments. They went ahead and discriminated me; blocked my access online and have no way to communicate with anyone. Discrimination also exists at this level and they practice it, in the way they treat people. I can only call in to make a payment. Recently they were sending email confirmations of my payments and now they don't. At least you would think they would have the decency to send confirmation of my payment. I wish they would go out of business. They are horrible in all instances.

I bought leggings and a top online, it was a scam and I rec’d a piece of fabric instead of my purchase (so the merchant could provide tracking if requested). I disputed the charge with Barclays. I sent them a ridiculous amount of documentation and proof on the incident including dates, emails, etc. They responded by sending me a letter and denying the dispute- never even talking to me before they denied it. They said in the letter that they didn’t see that the merchant violated the purchase agreement.... What? You can’t get through to a person ever. No one will gives you any real explanation or lets you explain/discuss your side of the story. I thought this was rare but in reading the reviews of others I see that it common practice for Barclays!!!! DO NOT get credit from Barclays!!!!

I bought a safety face mask due to COVID-19 on EBay and and pay $120.55 by using Barclays Credit Card on March 03. Right the same day when I received them I notice that they was not exactly the same item that I bought so decided to contact Ebay and make a request for return. Return were approved by the seller and printed return label provided by EBay and send it back to seller. Tracking number is showing delivery date on March 13. Seller refund me $12.05 instead $120.55. I call and follow a dispute on EBay, Barclays and until now they don’t even care about my money I paid. I am without the item and without my money. I follow complaint on BBB with all documentation to support my point. We will see what happen. In the mean time, I am looking for another CC company who can treat peoples fairly and not just look the dollar symbol.

I upgraded my Carnival Cruise and on the very same day Carnival cancelled our cruise. I called to dispute and reverse charge and they said they could not. I am now paying for a cruise that has been Xed.

I signed up for a Carnival Mastercard that is operated by Barclays Bank with the incentive of getting a $200 credit off my first bill. Even after sending documentation of the promised credit and having Carnival customer service get involved, Barclays refused to provided the credit. I spent hours on the phone with Barclays representatives - first they promised the credit would appear on my next bill, then they promised it would be given once I sent in my documentation, then saying there was nothing they could do. This company uses false advertising to get people to sign up and then has very poor customer service to resolve issues. I've cancelled my card!

I closed this credit card account last year and yet they continue to charge me an annual fee that I did not pay which caused my credit score to go down. I never got a single bill. They said it was not their fault which is not true. This bank sucks.

I applied for this card to transfer balances on high interest cards. It's good for that. However I perfectly and as my balance decreases Barclays drops my credit limit on the card to be just over my balance causing my credit score to plummet. Insanity. Avoid if you care about your credit report. This could prevent someone from being able to make a large purchase such as a home. Somehow I feel this is a violation of fair credit reporting practices.

I disputed a clearly fraudulent charge on my account. I had to file with office of State Bank Commission just to get a response from them. After being on hold over two hours on phone, emailing and writing them and getting no response at all! After their review they sided with the fraudulent company who charged my account without permission and I received nothing whatsoever in return. This is clearly within the parameters of Barclays Cardmember Agreement to dispute charges and not be liable for them. They sent me an unsigned, no name letter saying they were finished with this claim. No appeal. No further process! I’ve complained to every government and other agencies I can find about Barclays and the fraud company. I do NOT see any way I am legally responsible for this fraud charge. What do I do now?

I purchased a very expensive family trip utilizing this credit card in August 2019 departing April 18th, 2020. With the Pandemic, I tried to cancel my trip through the agent I booked with who closed its doors and took my money with them. I filed with the credit card seeking reimbursement as that I did not get what I paid for and would assume protection. My initial claim was denied. I then filed a second claim due to a back injury with all appropriate documents from my primary care provider. As stated in their customer service brochure, this was covered and reimbursable. I now again have gotten denied and when I've attempted to reach customer service, they are not taking phone calls anymore. I highly would avoid use of this credit card. They appear to be able to change what is covered and not covered at their discretion leaving us customers holding a very large bill. Terrible credit card.

I was charged a NSF fee due to a returned payment on 3/10, unknown to me, Barclays resubmits payments if they do not clear first time around... Had I know, I would not have made a replacement payment on 3/9 which contrary to what their executive office rep states, did in fact clear as I have shown a bank screenshot showing so. The rep is so ignorant and or can't see past her own ego, she cannot comprehend if replacement payment was returned as she claims, the account would show past due which it does not and did not... I even showed a screenshot proving she is wrong, still will not waive fee which is a mere $15.00!!!

For the fourth month in the past six, Barclay has been unable to post my monthly payment to my Mastercard account. I do not carry a balance and pay my account balance in full each month. However, due to their incompetence I keep needing to spend my time trying to speak with somebody at their call center -- I'm aware of the pandemic but other national and international firms seem to not have a problem. They take over a week to answer messages left on their website, as well. I am cancelling my card as soon as they straighten this out and have expressed my concern with American Airlines and am so frustrated that I'm considering moving all of my travel needs to United.