Barclays Bank Reviews

I made the mistake of leasing a vehicle from a GM dealership, and the additional mistake of letting them con me into opening this Barclays card - which of course was to benefit them more than it did me... Part of the con was that I'd get all these points that could be applied to the lease payments - almost $500 worth at this point. All was well until I saw yet another lease payment charged to the card instead of the points being applied, AFTER I'd redeemed all those points, on two separate occasions. Took 3 different at least 30 minute phone calls and a transfer to a "supervisor" for anyone on their end to finally find all these rewards that show clearly on my account page on their website (I was asked a half dozen times at what website I was looking...). Apparently now the rewards are linked to some stupid damn thing or another - why they weren't linked initially no one knows...

Never do business with them. They pass blame to everyone else but themselves. They took over gm credit card from Marcus. Barclays has done nothing but giving me the runaround. Somewhere my account got lost. Marcus tells me the sent it over. Barclays says they never received it. Then barclays told me it was sent to Resurgent and collection agency. It had a 0 balance. Barclays is now saying Marcus did it. Resurgent is saying Barclays sent it. They are worthless to work with and blame everyone else but themselves.

Updated on 12/23/2025: In addition, just tried again to solve problem with Old Navy credit card regarding rewards just kept being sent back and forward between Barclay and Old Navy. Even Barclay lousy female customer service mentioned that I redeemed all points without knowing when and where was redeemed. It was confusing since I never use any. Actually, when checking back to Old Navy was said the points are remained unused. How did she make such a statement to customer without any back up. Ridiculous!

I wish I can give 0 star. This is a complete scam company by cheating the client. They should be law suited! I applied for a JetBlue credit card and and they keep pushing the date when I can receive the 60K welcome bonus. Just ridiculous and unbelievable!

This CC company is the best. I've been in debt for some time and when I say they totally helped me out by providing a financial hardship without closing my account. More companies should help out in this way. I'm one step closer to getting out of this debt.

I was offered a balance transfer and so I applied and asked for $1900 to go to my Kitsap credit union credit card. They sent it to someone at BOA that is not me. After 6 months of repeatedly contacting Barclays many many times. Nothing has been done. They continue to say they sent a letter to BOA and that is all we can do. They are horrible to their customers. Never get a credit card from them. They will screw you over and act like it's your fault and you need to fix it. Still unresolved and I paying on debt that is not mine.

I was accepted to have a card. When I received my 1st bill I realized this was NOT for me. Thought they would close the card. To this day they still charging interest rate even though I'm NOT using the card. I would have out of this cards many years ago. I would be nice to get your money back on something I didn't even use the card once.

When you only have $3300 credit lines, then they cut your credit line down to what you owe makes you look bad on your credit report. I don't like credit card companies that do that. They're idiots. And please don't buy anybody out and do the same thing Like you did to me.

This is the worst kind of company, a scam, and it's definitely dangerous to sign a contract with them. I had a serious injury in May and had to undergo surgery, which made it difficult to make payments. However, they said they would adjust and discount the remaining balance if I paid $1,260 in three installments, so I paid it anyway. However, they sold the remaining $2,860 to another debt collection agency, and now I'm receiving a bill from them. I want to get rid of this company as soon as possible.

Very unethical company. They don’t care what you think! They drop your available credit then tell you after. They just play god with your credit score and could care less. I strongly recommend going a different direction!

This has been the worst bank to deal with! My father in law is 87 with Alzheimer's and decline in health rapidly. He doesn't realize he hasn't paid his bills. I have called 4 times to try to get help and each time, the representative tells me something different, but NONE of them are willing to help, get me to a supervisor or they tell me to call a different number. I did call that second number I was given and that rep told me that they couldn't talk to me.

Sent a payoff check for a large amount. It cleared October 29th. It STILL has not been allocated to account properly and the account remains unpaid. They opened a file to search for the money and claim it can take two billing cycles to resolve despite being provided cleared check copy. Accumulating more interest? Extremely unacceptable response. Check is cleared so we cannot cancel. They just aren’t paying off the account. It should not take so long to resolve this issue with evidence provided.

I deposited money into a new account from a verified bank. Now I’m locked out because they want to verify the bank again. Now they say they can’t verify the bank a second time from the documents I sent months ago????

Worst customer service ever. I've had a GM card for years and never had an issue. Recently I applied for another card through Barclays and was approved. Now the problems began. After being approved I am now locked out of my account including the GM card. After a week and countless calls to different people I have been told to send them copies of my DL and SS card. I told them I was not going to send that information through mail and just cancel my cards. They now say I can't cancel until I send the docs and get my account unlocked.

Company locked us out of our account on a card we’ve had for years. No issues, no returned payments, no late payments, no chargebacks, and now they require us to send a copy of our ID, SS card, and utility bill through the mail. Any other company we’ve dealt with sends a secure link for personal information and have never required us to send our social security card. Absolutely trash company and I hope they fail sooner than later.

Barclay credit cards are the worst!! They will cut your credit limit regardless of payment history and destroy your credit utilization across the board. As an example if you have 30 available credit, they take 15k and leave you 200 with your card at max. These people, in my opinion, are on some type of mission to destroy the American economy or are on some kind of socioeconomic plan to disadvantage a group of people. I had the account set up to pay the balance each month and I have used the card and paid balance off in full. I will never do business with you again and hope that people wise up and go to Citi or Chase.

No one likes to read those long rambling reviews. I will not do that, but merely state the facts related to my account at Barclays online savings. 1. My account was being hacked for several months for almost a total of almost 6 figures. 2. They do not notify or intervene when this kind of suspicious activity takes place, 3. It took over a month and many many customer service calls to get the funds reinstated to a new account. 4. Now I am unable to withdraw funds from that account - computer system won't let me. On-line reps can't assist. 5. Customer service exists at only one toll free number. There is no vehicle for making a complaint, talking to a supervisor, etc.

They do not send you statements and claim that they did and then keep accumulating late payment fees. Eventually close your account without any notification but later tell you that they sent letters and willing to provide copies of letters from previous months but they never actually mailed them previously. Do not do business with them. Picking one star only because this site won’t let me post a review, consider it a negative 1 star.

I have always had issues with this card, from it not registering what it should for rewards to not staying connected to my account to simply trying to talk to a person. Tonight, I tried to use my Athleta brand Barclays credit card to make a purchase on the Gap site (a mix of Gap and Old Navy items). There is no expiration date on the card. I checked my statement, and there's no date there, either. However, the website was demanding an expiration date. Then I called and had to wade through several menus, none of which correctly connected with what I said.

The customer service for this bank is extremely poor. Our ridiculous adventure included a frozen account (for no reason), three phone calls, and an hour and a half wasted. The bank, without notifying us, froze our account because we had added a separate bank from which we planned to transfer funds into our Barclays account.

Worst customer service I have ever come across. They specifically make it impossible to link an outside account so your money is forever stuck in your saving's account! If I had known had difficult they would have made it specifically for me to access MY MONEY I never would have utilized their account!!!!

DO NOT sign up for a Jet Blue cc w Barclays. Week 1 I was immediately thrown into a fraud situation that should have been fixed in minutes, as I immediately called to validate. 11 days later, still not getting any support despite all the documents I’ve had to provide. Not to mention Jet Blue does a bait and switch with the ‘free checked bag’. Nightmare!!

I have had my Barclays credit card for many years, Today, I noticed 3 charges from the same company that I did not recognize. The woman I spoke with about these charges was short with me. We cleared up the problem, but when I said one sentence that was not necessary, she said something along the lines of "Are we done now?" and I said. "Are we in a huge hurry," and she said yes, she had other people to assist. It really rubbed me the wrong way. But I had to tolerate what she said, without saying anything else, unless I wanted to escalate it into an argument, which I didn't do. I have other credit cards with other companies, and Barclays has the worst customer service of all of them.

I was offered 2500 points after spending 250.00. I spent the required amount in the time frame but after 4 months still haven't received the points. I have spent 3 hours on the phone to people that don't understand or can't understand english. In my case I have been treated poorly and will make sure when I talk to people I will always bring up Barclays and tell them of the scamming business practices in my case.

I had a Barclays Credit Card for years. They closed my account without any notice. Barclay claims they sent out letters, but I never received anything from them. After this experience, I would never recommend them to anyone. Probably going to sue in Small Claims Court for destroying my FICO since they closed an account without my permission.

I am getting so tired of the Barclays Card support Center. They barely speak English and then on top have an attitude. I will close my card due to non American support. The last one stated “I need some information to open an account”. After I told her that I have an account and that I called the Fraud line she said that she does need this to see my account on the screen. Since I got annoyed with her bad English she stated calm down. No darn support person will treat me like this.

Barclays took over my GAP credit card. I had a company steal from my card and they canceled it. They will not give my money back that the company took even after showing it was fraud. I have sent proof and they basically saying they are denying it as fraud.

Horrible customer service! Unless you want to spend your day dealing with a long line of robots on the phone and computer, that cannot do anything for you but send you to another robot, avoid anything that has to do with this company! I have a credit card through them for Old Navy. I do not recommend getting a credit card through them no matter how much you save by doing so at Old Navy. It is almost impossible to get ahold of a real person to deal with a declined payment, which will, of course, affect my credit rating. Now I am paying them interest even though I tried to pay my balance through my bank a month ago. It is the middle of the day on a Monday, and they say that they are closed even at the same time that their advertised hours say they are open.

Ten days ago, I couldn't sign into my Barclays Credit Card account. I have a credit line of $30,000 and made a deposit of 16,000 and change for storm shutters. Well, that must have shut the account down. I called several days trying to figure out what was wrong and told I have to send copies of my driver's license, social security card and a bank statement to the main company in Delaware. I faxed the copies and called a couple of days later being told the driver's license and social card were too dark. I lightened them up and faxed them again. No word so I mailed the copies and told to call back in a week. This company is terrible.

Literally THE WORST customer service. Review is for Barclay's Hawaiian Airlines card. Not only was the customer service rep completely incompetent, they were extremely rude. They misunderstood every single issue, then spewed erroneous information and spoke over me. My issue was NOT resolved... I'm going to cancel this card at the 12 month mark. What an absolute waste of time.

Barclays is by far the most outdated financial institution. Their customer service is the worst. They put a temporary hold on my card and I received no notices. To get that temporary hold removed is like pulling teeth. Stay away from Barclays while you have the chance.

I wish I could give 0 stars. Their customer service was horrible after I was discovered a fraudulent credit inquiry in my name from their bank in Delaware. I called to inquire and was told 3 separate stories from 3 representatives with no way to record or document the interaction in their system to reference in future calls to find a resolution. Their carelessness and lack of accountability in a matter of attempted identity theft is disgusting.

I had my GM rewards card since 2017. It was recently closed by Barclays, due to accounts from other businesses that showed from Mostly years ago on my credit report, and nothing to do with the GM Rewards card account. In my opinion, that’s bad business, and they should not hold any account for any person if they’re going to base keeping the customer on other business issues that don’t involve their own. It’s bad business.

I have a savings account with Barclays Delaware. In the app my account number and routing number are displayed. NOWHERE does it say that Barclays Bank Delaware does not accept wire transfers. I noted and I double checked the routing number posted on the app online and sent a large wire transfer to my account. 48 hours passed and my account was not credited. I checked with the remitting bank and received a Fed Wire Confirmation that Barclays had in fact received my funds. Several very frustrating calls were conducted with Barclays clients service (in India). The first representative insisted that Barclays steamer even have an ABA number and that apparently Chase bank was “lying” to me. On the third call I got someone slightly sensible who understood that Barclays did indeed accept wire transfers (but apparently not on behalf of its US customers).

Worst credit card EVER! My wife and I signed up for separate credit card accounts. Barclays sent her credit card to somebody else out of state. Free flights never materialized. Customer service is HORRIBLE. When you can talk to somebody, it's hard to understand through the accent. Never want to do business with a Barclays credit card again. SOOO frustrating. Use somebody else.

My GM Mastercard was just bought out by Barclays. I paid my first bill with Barclays using my bill pay feature on my bank's website however they never posted the payment. I called and was told they returned the payment to my bank. I went to their website and paid it again. They now sent both payments through my bank however only credited the card for one payment. I have called and spoke with a supervisor who said I would have to call back next week to see if they decided to credit the second payment. I have proof from my bank that both payments were sent through however they don't want to see my bank statement. I have had my GM Mastercard for over 30 years and this is ridiculous customer service. It is only $56.02 but they did run it through my bank twice.

Terrible banking service. For no reason at all my credit card got blocked and also my online access. Have been for more than 2 weeks fighting back and forth with customer service and the issue has not being corrected even though I have sent all the documents that asked for. Every time I call no solution. Waste of time. Would not recommend this credit card to no one. Awful!!!

Customer service is horrible, they only answer basic questions, but if it's a more serious issue. They can't help you because they don't know how, the supervisor doesn't know how to solve the problem, I asked for his name or work ID to find out who I'm talking to, in the end I hung up the phone.

Do not use their credit card on their account to buy anything online. I purchased 2 witches online but I never got information in email. I call the bank to ask if a scam what to do, they said they could do nothing so if I got scam there is no recourse to get that money back so I decided to pay off the 79.00 and close this account. These people are bad. I read a soldier, a lady soldier lost all her saving with this bank when she was training overseas. I have been with Wells Fargo over 20 years, all the problem they have had in the past 20 years if I was scam Wells investigate and return your money and this bank connected to AARP so AARP is for over 50, how can they deal with a Reputation of taking Advantage of US military and the Senior citizens. Such a terrible bank

Regarding credit card account. We send payments cleared by our bank and endorsed by Barclays but they are not applied to our account. Can’t understand customer service to get resolved. They keep asking you to call later and wait 30 days. Yet they keep robo call hassling you. Horrible experience! We are dumping this card. Would never recommend Barclays!

In comparison with AMEX, the customer service is pathetic. Put in a claim for a billing error and received an AI generated response that there was no breach of contract. I had a 28k line of credit. Cancelled the card after 8 years of poor customer service. Too many options to tolerate such poor performance. The Director of this division should be held accountable.

Barclays charged me $31 interest on a zero balance card and customer service refused to fix it. Don’t get cheated by this bank, don’t ever get one of their cards, especially a private label one, it’s a rip off.

Pretty much a scam. They offer a high credit line so you sign up and pay annual fee. Immediately after 60 day cut off for refund of annual fee they slash the credit limit and claim it's based on credit card. This is total BS since credit score was exactly same as when credit card was opened. Better choices out there. Stay away.

I have had a Barclays card for over 20 years and charged about 5k a month and paid each month in full. I had a credit report run and the ONLY thing that came up to lower my credit rating was a $250 charge they reported I did not pay. I called them and they could not find any unpaid balance yet they will not do anything to fix the problem unless I write a letter to their credit department. They would not let me talk to anyone in their credit department.

Such a disgrace. My biggest regret was opening this card and now I have 2000 dollars in debt that I didn’t spend and they refuse to help me. It’s just getting started though. I will fight with everything I have before I give them a dollar I didn’t spend.

I was clearly defrauded by a travel website posing as Polish Airlines. When I complained to Barclays they did not ask for evidence and then would not consider the evidence I express mailed them. They were only interested in whether or not they had any liability in the transaction.

I made the costly mistake of getting a Gap credit card through Barclays Bank US. Worse credit card experience ever! First off and an immediate red flag, you can only pay your bill by handing over your bank’s routing and account numbers. Secondly, I got a postcard in the mail from Gap congratulating me on my new credit card and that if I used my card in the first month of receiving it at another retail store besides Gap (that takes Mastercard) they would “reward” me with $35 in my account. It’s been 4 months and there still is no reward posted and when I call or chat with Barclay’s customer service, they act if they never heard of such an offer. One agent did say that it would “takes a while” to show up in my account. So no help there.

It’s hard to even put into words how much damage Barclays has caused me. Not only financially—but to my reputation and health due to enormous stress and harm. It all started with them repeatedly sending me a balance transfer offer through the mail. Finally, I accepted the offer and deposited one of the 0% interest balance transfer checks that they sent me. After that they locked me out of my account citing FRAUD causing my bank to lock me out of my bank account and I didn’t have access to a dime of my own money for almost 2 MONTHS! Meanwhile they took the funds back and my account was overdrawn. This was not true. There obviously was no fraud. But, they refused to even write a letter to restore my reputation with my bank to date!!!

I’d leave 0 stars if I could. They locked me out of access to my savings and credit accounts with NO WRITTEN COMMUNICATION IN ANY FORM simply because I added a new external account. There is no on duty supervisor available and on leaving note for supervisor no one calls back. Barclays CEO office is also worthless as they don't care about their customer and equally unresponsive. Please stay away from conducting any business with Barclays.

I’d leave 0 stars if I could. They locked me out of access to my savings and credit accounts with NO WRITTEN COMMUNICATION IN ANY FORM simply because I added a new external account and now they are requiring that I take unpaid time off work during banking hours (same hours I work BTW) to get some STUPID letter proving I’m an account owner.

Was charged 600 dollar fee, cancelled card immediately and they still charged me 600 dollars. Disrespectful. Originally issued a card with $7500 limit. After spending $3800 they change the limit to $4200. This negatively affected my credit as it look as though I was utilizing 100% of my limit. Is not a good company. They don’t care about people their customers are garbage to them.

Barclay offered a balance transfer promotion. Both my husband and I applied and were approved for the amount we requested. Barclays paid all of our accounts 2 or 3x. Barclay overpaid so we had credits on our accounts, and then our Barclay card was totally over the limit by at least double. Barclay did nothing to resolve this and we had to go our creditors, request refunds, and send money back to Barclay. We then expected for the extra balance transfer fees to be credited to our accounts, which still has not happened. Our credit has been negatively affected due to them submitting payments over our credit limits. When you call BARCLAY they say someone will call you and that they are sorry. DO NOT APPLY FOR THIS CARD. The WORST CARD WE HAVE EVER HAD and they have no intention to resolve our issues.

I just opened a Barclays Savings account after an offer from AARP. I can't believe that AARP would be affiliated with a company like this. First it took almost 20 days to open a new account and in the interim, customer service was no help as to whether my application was in process. Then after it was active I sent on online question about how to set up alerts and 2-step authentication. The answer was to call customer service. I called CS and there was so much background noise and a person with a difficult accent. I gave her my name (definitely a woman's name) and she kept calling me MR. It turns out that Barclays DOES NOT HAVE 2-step authentication. I was very surprised. And you cannot set any alerts. I don't know that I trust adding any more money to this account.

After having a card for 13 years without 1 late or missed payment, I built a limit of $20160. Barclays with no warning lowered my limit to $5160 because they said I hadn’t used it enough over the last year, which lowered my credit score from 830 to 816. As long as I had a big balance and making monthly payments everything was great, but as soon as I got the card paid off, and wasn’t having to use it so much, I was no longer a valued customer. Although the lowered my limit, they never hesitated to take their annual fee.

Reported a 5.00 SOMETHING that ended up at the credit agencies that was FALSE. Dropped my score 136 points. ** them. Always look at reviews first before applying for a card. Banks like this can really screw up hard work.

I received the Barclays Gap Rewards credit card and despite never being late on my payments and always paying more than the minimum amount, this company has lowered my credit line 2 times. Every one of my other cards from different companies have always increased my credit line. I never received my Gap Rewards when I initially received the card, either. I don't typically like closing accounts because of credit rating, but I am paying off this card first and promptly closing the account. Not worth the headache of wondering if they'll lower the credit line again on their whim.

Extremely Disappointed with This Bank. This has been the worst banking experience I’ve ever had. I’ve reported multiple suspicious charges on my account, and instead of investigating properly or crediting me back, the bank claimed that I made the purchases myself. This is despite the fact that I canceled my cards and spoke to five different fraud specialists—none of whom were helpful or took meaningful action. I’m now being told I still have to pay for charges I did not authorize. The level of incompetence and lack of accountability is astounding. Dealing with this bank has been a nightmare, and I genuinely don’t understand how they’re in business.

Advantage Aviator Credit Card with Barclays. I have had such a hard time figuring out how to pay off my monthly purchases and also put a partial payment toward my balance transfers with promotional APRs. I spoke to two reps that were managers and both of them could not explain the system to me it shouldn't be so hard! Then finally a manager told me not to use the card for purchase so that is what I am going to do. I had this card for years using it monthly for my business expenses. I am shocked that this was the advice of a manager!

Fraud alert came out on my card. I told them it was ok for a lower $ amount, but they froze my account anyway. I gave them my info over the phone to verify it was me. Then they required I fax them specific information i.e. Social Security front/back picture, Driver's license picture front and back and utility bill. I was very skeptical about giving that information to them. I called and the guy said give it up to 5 days. I have yet to hear from them to get my account opened back up. It has been 22 days since they put the freeze on it!!! Their up front people that answer the phone are courteous, but the people they transfer to you are rude and hold your account hostage. I have been a customer since 1989. I had to resort to my banks credit card while waiting on this turmoil to be resolved. I also had to find a place to FAX info resulting in driving to UPS and getting charged $12.00.

Like all other reviews it's the horrible customer service, keep lowering credit line and 70% of the time I try to use my card it is declined. When I call customer service they lie and say the card is not working because I am putting in the wrong information. When I pressed her to tell me what exactly I was putting in wrong she said my CV code. I asked her to tell me what she sees on her end and she hung up on me. CANCELLING now and do not recommend Barclays for anything.

Had my Barclay's credit card since 2013 and three times that they have randomly lowered my credit limit for no reason at all. Have never made a late payment! I closed my account. This is the last time I'm dealing with this crap! I know that my credit will take a hit but I'd rather not do business with this lousy company (which my credit already took a hit by them lowering my credit limit again)‼️Don't bother getting a credit card with this company you will regret it! 💯 Zero stars‼️

I highly advise that Gap, Old Navy & Banana Republic switch to another credit card company. Barclays has the worst customer service. Their reps lie and do not do their job. I asked to speak to a manager and they said they are not available or just pass me on to another rep. They are not helpful after I told them that there are unauthorized charges on my card. Because of this experience, gap, old navy & banana republic just lost a customer forever!

This is a terrible credit card company. I applied for $40k credit through JetBlue & received a response from Barclay offering $1000 credit which would have been useless to me. Worst credit card company I have ever dealt with. I never authorized anything and now it is reported on my credit. I am furious with this company. If I could give no stars I would.

Terrible credit card company. Got the Carnival Mastercard and even though I have never been late they are have randomly lowered my credit card twice. 2nd time was after I had paid it off completely. Random payment holds limited my available balance multiple times causing declines when trying to make cruise payments. Worst credit card company I have ever dealt with. The point system for the card benefits is confusing and inefficient and it is difficult to get any benefit from it at all when they are constantly jerking me around with the credit limit. If I could give no stars I would.

The Barclays card I got for only American Airlines miles. They did deliver, but only for that. I keep a relatively low balance on this card and do not pay in full each month, but the interest charges are too steep. I am easily charged over $50 a month for this small balance. I seem to never pay down this card. I do not recommend this credit card to anyone, unless you only want the free miles. No wonder they had to have AA flight attendants push this crap on the consumer. Stay away from Barclays Credit Cards!

It felt dismissive and confusing. I was very disappointed in how I was treated. I felt like I was seen as a money sign, not a human being. I did have some good experiences with certain customer service representatives, but unfortunately not with management.

I’ve been a long time Barclays credit card customer without issues, then six months ago I did a loan advance on my card and then a fraud hold was put on it. I’ve called probably 5-6 times to get it taken off but they’re unable to do so because due to my being deaf and not falling within their normal procedures for verifying with a phone call they haven’t resolved it. I’ve given them all the verifying info they need and numerous calls but it’s still unresolved. They’re unable to handle it since my disability doesn’t fall within their ”normal” procedures. Very poor service, limited knowledge on how to handle a deaf disability, and little initiative on their part to try to resolve it. I am cancelling my account as a result and will never do business with them again!

Barclays is an absolute joke of a bank. First off, they have no physical locations—so if you need real help, good luck talking to someone who can actually do anything. Their customer service is a nightmare—rude, unhelpful, and completely useless. I waited over 120 days for a so-called “bonus” that never came, and every time I followed up, I got the runaround.

I have had my credit card for over 7 years and they keep changing the limits. I have never been late and always paid my bill on time. They seem to want to match the limit with balance due at anytime. It has happened more than once. If you use them, be aware for random limit decreases.

Every time I attempt to sign in to pay my Barfclays credit card over the internet on their website I have to create a new password.. Frustrating to say the least. I pay all of my bills online at the corporate website. Have been for years. I even paid my last traffic ticket that way. Somehow I must be doing something wrong that is unique to this site. Using Barclays website to find out my balance and pay it has been an adventure. If I can speak to a human being I'm to instruct them to send all communications including bills to me by USPS. I will pay them by check. I think I have a few lying around somewhere. As an aside. When I went to change my password yet again I tried to use the one the system I was told I could not use current password. Go figure.

When closing out a savings account they were unable to get my money over to me in a timely manner. They informed that a check would be sent in the next 7-10 business days. When I first reached out after not receiving it I was told to keep waiting. Two weeks later I called again after still not having my check and they said it would need to be escalated to their response team who would get back to me in another 7-10 business days. When they finally reached back out they said they needed to send me another letter confirming my address which would take another 7-10 business days to receive. I am now waiting still yet I closed my account 2 months ago. Do not put yourself in the situation of having to deal with their incredibly slow and difficult customer service.

Recently opened a Carnival cruise credit card. When I went to activate I could not log in. They had a misspelled user name- this might have been me since I signed up in the sun on my phone on a cruise ship. I asked them if they could change my user name. Their system does not allow this only the password. “Impossible" they said. If they are that out of date I want nothing to do with them so closed the account. Bye bye.

I recently invested in a Jumbo CD with Barclays Bank 6 months ago for a 6 month term. It just matured on April 9,2025 and before it matured I set up directions in my account online to send me a check for the total CD at maturity. I called on the day of maturity to see if they could give me a Tracking number for my check being sent out to me. They told me that they sent it out to me by regular mail. That was hard for me to believe being I invest in CD's with a number of banks. Those that send me checks at Maturity usually send them to me 2nd day with signature required. Barclays told me it should reach me in 7-10 days. That means I could lose interested in that time on that money and I am not happy about it yet alone who in their right mind would send a jumbo CD check in regular mail these days?

I had it for 4-5 years. Their automated service was awful. Every time when I did my payment I had to go through a lot of hassle. When I tried to set up auto payments it didn’t go through which left me with late payment fee. I talked to customer service. They couldn’t do much about it. Bad experience.

Read over the loan contract carefully. 4% fee to correct any errors in the created account, but they say they will refund that with the release of the loan. What's the point of charging that, if they refund it anyway?

I disputed charges on my Barclays Frontier Airline card for a purchase in Dec 2024. Barclays removed the charges while they "investigated" the charges. I received a letter in the mail stating that all charges were being placed back on the card as there was nothing wrong with the charges I disputed and considered the matter closed. The representative I spoke with said that after their "investigation" everything was in order and the matter was closed until I gave information and then she advised it was just temporally closed and could be reopened as long as I mailed her a copy of the conversations I had with the company. I advised her as I did in my initial disputed that I was never able to contact the scam company to even speak with anyone. I requested for my account to be closed and she couldn't even do that for me or transfer me to anyone in a timely fashion.

Worst customer service experience with Barclays! I called to ask about my credit card application and Form 4056-T, and the agent was beyond rude—kept cutting me off, had no interest in helping, and just wanted to rush me off the call. When I pointed out that she should be more customer-friendly, she raised her tone instead! Absolutely unacceptable. No wonder Barclays has so many negative reviews. If this is how they treat potential customers, I can’t imagine how they treat actual cardholders. Avoid if you value decent service!

Tried to do a balance transfer to my Barclay's card per a promotional offer they sent me. The amount of issues I went through to NOT get the transfer is ridiculous. First time they blocked the transfer even though I called to verify I authorized the transaction. I was told the transaction would process. After 5 business days it did not process because they did not lift the block although I confirmed my authorization. I was then told I could only do the balance transfer by writing a check to myself through the courtesy checks they mailed me. After 4 business days, that check was blocked because my account is "frozen". Customer service is denying the frozen status and now I have a bad check processed on my banking account. No resolution from Barclay's, just poor customer service and a manager named Lakeisha with a horrible attitude.

Customer service has been a nightmare! I’ve had to call multiple times to resolve the same issue, but each time I speak with someone new, they have no idea what’s been discussed in previous calls. There’s no continuity, and I feel like I’m starting from scratch every time. The solutions they offer are completely different with every call, and none of them have worked. It’s beyond frustrating, and at this point, we’re completely fed up. Absolutely terrible service.

Time after time I am unable to log into my accounts. Their new page format is not friendly. Ally Bank, Capital One and so many others have similar services with greater efficiency. I am closing out my accounts the next time I can get in.

This bank is the worst I have dealt with in my life. I made a modification on the automatic payment in the month of February 2025 to increase the monthly payment. However, Barclay decided to call it a cancellation of payment rather than a modification. When doing so, it caused us to have a late payment. The sad part is that I have been enrolled in automatic payment since Aug. of 2023. When I called the bank to inform them of the glitch in the system in which asked why the payment wasn't taken out their replied was that it was a cancellation. This was not accurate and I pointed out that all I did was increase the amount funds as their payment. I decided to pay them more money and it caused a problem.

Would give less than zero stars if possible! Have been a Barclays Bank customer for nearly 2 decades! Account was blocked, ostensibly due to USA Patriot act update. However, the questions they were asking when we telephoned to update are the kind that don't need to be asked to be in compliance. In fact, according to the "Federal Equal Credit Opportunity Act" they are not to discriminate based on age or whether "all or part of the applicant's income derives from any public assistance program." I wonder whether they are violating the FECOA, because to update the info per Patriot Act requirement, they said that online banking is not required, but that a telephone update would suffice.

Customer support is terrible. There is a language barrier, as they seem to be located in Asia. Their knowledge base doesn't seem to go beyond FAQs. I have no confidence in their support. I am giving them one more week to call me back with an answer to me query. And if not, I will close my account.

I have had the BarclayUS credit card for 15+ years. Used a lot over the years and finally paid off. After that used for small purchases knowing if my car needed to be fixed I have room to use. Also, my income and debts are better than they ever have been. Because I haven’t used for thousands of dollars they reduced available credit in half. Effecting my credit score. They will be the last card I pull out of my wallet for anything.

They Keep reducing good customers credit lines for no reason. People with excellent credit, that are never late with payments due that have perfect payment histories with low credit risks, are seeing their credit line availability, cut by 50% or more frequently .Very poor business model.

Do not bother with this company. I submitted an application 1 month ago, and received an automatically generated email that they required further verification via a photo of my driver's license, social security card, and a recent utility bill that lists my address. All were sent to the email that they specified. 3 weeks later, still no answer. I sent a follow up email 2 weeks ago, crickets. Finally I called them and directed them to delete my application and the photo I sent, which they claim they deleted. I will stick with my lower rate and much higher customer service quality at my current online bank.

Worst Customer Service ever, they apologize to no end and don't resolve the actual issue. After a 30 minute conversation of apologies for your troubles you get transferred or given a different 800 number to call someone else OR worst you get disconnected. Both Business Cards were locked for possible fraud detection, after sending the required documentation to verify ownership we still get the runaround apologetic conversations and then no solution because they still haven't received the documentation required. Just how long does it take to receive a fax???? Will get these cards cancelled as soon as possible. You won't even take a payment on them.

On Jan. 7, 2025, Barclays Bank transferred $36,000. From my savings account to an account fraudulently opened at Valley Bank on Jan. 6, 2025. They did this without any notice to me. I have filed a reported to FDIC.

I have only had my new card 1 day and upon trying to activate it, there was already a "fraud alert". I call. The "fraud alert" was the balance transfer that was submitted with my card application. So they approve me to have a card, but the transfer was fraudulent. The customer service is horrible and very difficult to work with. Carnival Cruise should cease their partnership with Barclays!

The customer service is extremely horrible. I used rewards for a gift card and never received gift card or rewards. This has been going on for 6 months. Shelfing card. Definitely do not use Barclay cards.

They block your card for no reason. They make you go through hoops to review your case, they said they removed the restrictions and bam, your transaction gets declined. They deliver your card in a certain state and when you use it there, they ask you to notify them that you have traveled. You ask to speak to a supervisor, but there is no one in site. I am going to close it down.

I have had a Barclays Master Card credit card for years. Recently an order I placed with the Clinique Company online was lost in transit. When they gave me a run around like you wouldn't believe, and refused to issue me a refund, I contacted Barclays via their website. Within a couple of days I got a follow up call from them. I was in a meeting at the time and could not talk. The Barclays Customer Service agent asked me for a good time he could call me back, and he did so, right on the dot. After explaining the situation, Barclays took care of everything, and I was issued a full refund. I very much appreciated their prompt response and how quickly I got my money back. Thank You Barclays!

Interest rates on their credit cards are extremely high and Barclay Cards refuses to work with account holders for lower rates. Tried to get a payoff amount through their chat system and Barclays tried charging me $1700.00 above my current balance.

Horrible!!! I went to Banana and purchased $1200 Dlls. They offered me their credit card to get an additional $200 off. I reluctantly said yes. I have a great credit. They declined it! (They didn’t not give me the $200) However, this morning I got the Banana credit card on the mail. After all I was approved. But not there on the spot!! Why? They did not honor the $200 Dlls of course. Tricky liars.

Do NOT sign up for any branded cards Barclays does now or in the future. American Airlines just ditched them for Citi thankfully, but they will take every opportunity to steal from you they can. Any card that says “annual fee waived for first year” or something to that effect is not true. Customer service has this script they tell you when you try to downgrade your card: “I’m sorry you do not currently have a downgrade offer on your account” and they end up stringing you along and collecting the annual fee anyway. *It isn’t a waived annual fee if you have no option but to cancel your card or pay the fee*. Unethical business practice and overall just a poor experience with Barclays. 0/5 stars.

Can't set up my new account online. For three weeks they've told me their system problem will be fixed in 2-3 days. Phone reps say they don't understand the system problem, but they won't let me talk to anyone who does. They are completely unconcerned, just keep reading le the same answers from the script, no matter what I ask.

Entered into a hardship repayment plan with Barclays MasterCard as of October 2. I was told that I could pay a specific monthly amount and my account would not be charged off as long as I continue to make my payments. I made my payments for the month of October and November as agreed. When I attempted to make my payment for December I no longer had access to my account and when I called I was told my account was sent to collections. I was then told that there was a discrepancy on there in which needed to be escalated.

If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my card back and failed to do so. Barclays still will not dispute the charge. Their call center is of course, overseas, and they are just "robots" that don't help at all. I'll have to file a suit against the merchant now. They do not protect their customers at all. Stay away from this card!

I've had my Barclays Silver World Elite Mastercard since 2015. Never once missed a payment, never once went over my credit limit, in fact they've consistently raised my credit limit every year and now in November 2024, they raised my interest rate by 4.5% in one month. I currently have a 809 credit score and have never missed a payment or had any issues on any of my credit card accounts. When I called Barclays they said they would notate the call and I could close the account if I wanted to. Only issue with that is I have almost 500,000 reward miles that I need to use and I also have Executive Platinum status based upon the 160K+ I've put on the card this year. Not trying to brag, but how can you possibly justify raising my interest rate that much for no reason. And my credit score and credit history is much better now that when I originally opened my account in 2015. Don't go anywhere near this company for a credit card.

Got an Old Navy CC since they had a deal and forgot about it, never received an email, text, letter or call about being late and then delinquent until Equifax informed me that my credit score went down due to delinquent status. These folks don't even have the courtesy, business practice to reach out to let you know. Unbelievable!

Barclays US is the worst bank I have ever dealt with. Barclays US unilaterally reduced my MasterCard credit limit by 77% even though I have had their MasterCard for more than 10 years, had no credit card debt because I always paid the entire balance and not just the statement balance with all of my FICO scores between 830 and 850. If I asked Barclays to increase the credit limit back to what it had been for the last 7 years they would ding me for a hard inquiry yet they were the ones that caused the problem.

This is a horrible online bank. I've tried to open an account (savings) for over a week but cannot get a user name or password set up to make a deposit. I have called six times and spoken to people who I can barely understand and they give me the same info which never works. How can I trust a bank with my $100,000 when they can't do the simplest task? I'm going to Capital one and suggest others do the same.

I was happy until they changed their site. I couldn't sign in. That forced me to use their Call Center. I was on hold the first time one and half hours before they hung up on me. Once I got on site, there is no way to log out from your account page only from the home page and you can't go back to the home page. I'm looking for a viable option to transfer my account to. Hopefully, I will be able to do so.

Worst credit card experience I have had in 15 years. Very disrespectful customer service. They do not care about you as a customer or the Millions of dollars you may have in their banks. I will never use them ever again.

I got an email on the 18th of October telling me that Barclays was changing their system so that meant I would have to change my login and user ID. You have to try to log in using your name, part of your Social Security number and your date of birth and then they send a text message to your phone. I've tried numerous times to then log in with a new username and password. It's 1/2 an hour wait time on the phone. Contacted them a few times on Facebook and get no answers except to clear the cache or use another browser.

I transferred the majority of my savings to a Barclays account for the high interest rate. The problem is, I have various questions and there is no way to contact them. The wait time for their only phone number is always "more than 40 minutes." I'm not allowed to close my account online, nor does their app work on my phone (not that it would help, I don't think.) There is really no reason to work with this company since there are so many others with comparable interest rates and, at least, some sort of customer service.

How can a company this big be so incompetent?!?! I never dealt with so many unqualified people. They can not take care of a simple request.. I closed my account, just need the last statement sent to me so I can refinance my home and it’s literally taking a month. They are the worst company I ever dealt with.

Barclays have stolen my Mother's money. They won't release her current account funds from her UK account to her Spanish account. She has stage 3 dementia and is in a care home. Two years trying to sort this for my Mum, even getting the FOS involved, who don't seem particularly interested. She was and is a loyal customer for decades even running her ISA's etc through them. And this is how she is treated. A disgrace of a bank and a disgrace to Great Britain.

We had them back in 2019 and when we claimed bankruptcy we included them in the claim. Not only did they come back and garnish my husband's wages, they hired a collection agency and they just stole $2000.00 out of my bank account again. They have been paid by the bankruptcy or written off. Paid for by my husband's check for 2 years and then we paid them again. What a bunch of thieves. I would NOT recommend this company at all. Beware!

Poor customer service. I have had a dispute with Priceline for months, unfortunately they have off-shored their customer service and it has been a nightmare for them to understand my complaint! I have been through so many hoops and lost hours on the phone only for customer service to read me verbatim the letter I received in the mail in reference to my dispute. I cannot get a representative in the US to help me, I have even written to the "office of the President" as I was advised to, only to get another denial letter with the exact verbiage as the first. I have been with Priceline for years and this is the worse customer service- EVER!

I upgraded my Barclays Jet Blue credit card last April. Each month since then they have credited my payment (always paid in full) to the old card. Then they began to harass me with emails, phone calls, and text messages. Each month I have spent about 45 minutes on the phone with them to reverse late fees and interest, and to have the payment credited to the new account. I went through the same lengthy process four days ago, again spending 45 minutes on the phone, and was assured this would never happen again. Starting yesterday, I began receiving notices telling me that my account is past due. They never credited the proper account. And over 140,000 Jet Blue points have disappeared from my account! I will have to close the account to end this endless frustration and possible fraud with the disappearance of my Jet Blue points. I would not recommend doing business with this Bank under any circumstances.

I have had a Visa Banana Republic credit card for 15 years. I could use it anywhere visa was accepted and got rewards dollars for BR Gap Old Navy. I never had a single issue using the card/Changing mailing address /get replacement card when necessary/ Ban Rep app made it easy to manage my card/payments/track rewards. Then approximately 16 months ago BR/Gap Inc. turned over all their credit card processing/billing/account management to Barclays. I called Barclays and updated my new address.

I have had a Barclays Mastercard for about 6 years now. For the last year, I have been fortunate enough to pay off my card charges (an average of $500-$900) each month, negating any interest charges. My FICO is 824. I just received a letter from Barclays stating that because I do not use my credit limit of around $20K, they are lowering it to $5K. Ridiculous and unacceptable. I am penalized (a lower limit could negatively impact my credit rating) for being responsible. I contacted them, and they want me to reapply to reinstate the higher limit. No. I think I will use my AMEX Gold Card with no preset spending limit!

Been a long time card holder. A year ago they lower my limit then they lower it again. NEVER missed a payment or never late. I going to paid them off and closed my card out. I think they are being bought out or merged. Take your money out and run.

I had a credit card with this nefarious company for over 6.5 years; they suddenly reduced my credit limit, OVERNIGHT! I had been on their site the day before paying my bill. I only found out by going to Barclays online today to verify payment that they had pulled this stunt. I never received email/phone/mail notice. When I called to inquire, they said that due to my lack of use, I could only get my credit line back to its original limit if I applied. I was immediately declined. No legitimate reason given; the declination stated that "there has been a recent credit line change on this account".

I put a new roof on my home prior to a planned sale within the next 12 months. Why not use an interest free $9,000, 12 month transfer from my $25,000 with no current balance....Barclays Credit card to be smart. WRONG MOVE! Why...after using the "convenient" check provided directly from Barclays, I got a call from the Roofer 2 weeks later. The Check was denied! The roofer was NOT happy and neither was I. Called Barclays and after penetrating the "convenient" automated system taking 35 minutes, I got a rep on the line..spent 10 minutes trying to understand the dialect and then found out I needed another department, was transferred there. After another 10 minutes, same securing info for clearance, was told I needed to speak to SECURITY. Another Transfer. 10 ,more minutes for security clearance and finally told there was NO REASON for that check to not have cleared.

I have been trying to get approved via their application process for a savings account for a whole month! Me and my husband were trying to get a joint account so they needed both our documents, no big deal and they needed a utility bill or bank statement in our names. Well we rent and only our electric is in our names and it's only in my name so at first I sent that. Well two weeks go by and I don't hear anything so I call them. This is actually what I hate the most because every time I tried to send them what they asked for I would wait and hear nothing! They should be communicating with you a lot better. You have to call every time just to find out something was wrong and you have been wasting your time waiting.

I do not recommend using this institution for your credit card. I specifically and only signed up for it because I fly Breeze Airways frequently for business. To simplify, I put all travel expenses on the same card. I recently had a poor experience with Dollar Car Rentals where I incurred a predatory charge and did a dispute - the only dispute I have done in 2 years.

Barclays Credit Card Services are not like others institutions. I ordered an insurance policy through Progressive Insurance and was given a quote $1,116.00. I paid via credit card and when I got the binder the next day it was now $1700+ annual rate and $1,116.00 was marked as an initial deposit. I immediately call Progressive and cancelled the policy. The policy wasn’t supposed to go into effect later in the next month. So, if effect there was no policy. Progressive refused to refund the money. So, I called Barclay card services and filed a dispute charge.

During a MSC cruise from April-May 2023 my credit card was fraudulent used in the amount of $16,000.00. Barclays Bank refused to accept responsibility for not sending me an alert that my credit card was being excessively charged and that I didn’t report the error in a timely manner. My credit score is now looking horribly. This is the worse Bank ever!

They sent us RCI elite rewards cards with $2500 charged on one, and 7,883.00 on another card. All we ever did was sign an application for credit cards. Anytime I get someone on the phone, they are hard to understand (broken english) and before I can really dispute this, they hang up. Everyday I get 3 calls at various hrs. I answer, they hang up. It's harassment plain and simple, and fraud. Their crooks. This bank has got to be the worst.

I applied for a credit card with your bank specifically for travel purposes. Unfortunately, I was disappointed to learn that my credit limit was approved for only $500. Given my travel plans, this amount was insufficient to cover my expenses, and I decided to decline the card. To my surprise, I later discovered that the bank had charged me $100 for the credit card, despite my rejection. This unexpected charge not only caused financial inconvenience but also negatively impacted my previously excellent credit score. I believe this retaliatory action is unfair and unjust. As a loyal customer, I expected transparent communication and fair treatment. I kindly request that you:

Horrible. Gap works with Barclays. I have the call recorded. This people are threatening and manipulative. Stay away from any company that’s works with Barclays. They act like scammers! This bank has to come down!!!!

I've been a customer for over 17 years, and it is really hard to do simple tasks with this bank, like changing your phone number; it's not allowed on the app. You have to send really sensitive documents via mail, like your SSN and driver's license, just to update your number. Also, your rewards are never accessible... They make it really hard for you to earn $1 after spending $3k. Just stick to other banks with greater cash back. I don't recommend this bank at all. They make you pay and hold you responsible for charges you didn't even authorize when someone steals your card. If I were you, I'd stay away from this private bank; it's not worth your time or money.

Barclay raises and lowers your credit on a whim and then will suddenly close your account without notice even when you are not late. They do this to play with your credit score, and always in a negative way. They control your score with these wide fluctuations so they can charge more interest as your debt to income increases as they plummet your credit line. Beware this card is not a great choice unless you want a corporation controlling your financial life via games.

They’re the worst. It takes FOREVER for your transferred money to post to your savings account. Their customer service is also awful. It’s just not worth it. The high interest seems like a good thing but save yourself the headache and go somewhere else.

I disputed the charge in February due to the contractor company failing to complete the job we had mutually agreed on. After providing all the evidence to the Claims department, they still could not explain what additional information I need to provide in order to obtain a partial refund (70% work was done, I claimed for 30% refund). At every call, I was transferred from one department to another department requiring me to recap my case, where different representatives required me to submit additional evidence and I was provided with inconsistent feedback. I am extremely disappointed with the interactions I have had with the Claims department. It is apparent that a number of the representatives lack experience in managing a case such as mine. I expected a higher standard of service from such a reputable institution. My recent experience, spanning almost 5 months now, has been truly frustrating and unacceptable.

May 18, 2024. DO NOT TRUST BARCLAYS CREDIT CARDS. I can see now that 10 years ago before I started doing business with BarclayCardbank.us I should have read Trustpilot reviews. When their rating is a 1 you don’t want to trust them!! I have been doing business with them 10 years now and I want to state that up until today I have NEVER: been late, over my credit line (or even close), asked for a cash advance, or done even a balance transfer!! I pay my bills on time. I had major surgery on my spine/neck in November and was off work for almost 3 months. Between my loss of income after 1 month, large medical bills, and my wife having to care for me, we had financial difficulties. We ended up having to use some of our credit cards just to get by. NOT ONCE did we fail to pay our payments but our balances did go up. We went from 21% debt ratio to almost 30%.

Predatory Fees. Raise interest rates, "Just because they can". That is EXACTLY what I was told in April of 2024. My Account was paid in full and they still demand another months of interest. DO NOT EVER TAKE THIS CARD. Interest rates are now 31%.

Been having this credit card over 10 years. Never late. They never increase your credit limit like Ally Discover or Amex. They also do hard credit pull if you request a limit increase. What's the point of this credit card with no rewards for customer longevity. Better cards out there. My Credit score is over 700 also.

Please don’t get a Barclays card. I opened a Carnival funpoints card in January to use on a cruise. I paid the card off after coming back, then used it again to book another cruise I am going on in 5 days. I also paid that off in March-all to earn points to use on Carnival. I had a zero balance. I used the card today and I went online to schedule a payment on the amount to keep it at zero. Barclays dropped my limit by 4,000. No notice, no letter, nothing. I even double checked my statement. When I called I was told they decided to drop it last week due to an increase in my credit usage (my husband added me as a user in a card he has a balance on to get airline lounge access…I told them that is why it went up). I literally didn’t owe them any money…. For months I have used it and paid it off. I also said I didn’t receive any notice. They said, "Oh we just did it…. 8 days ago." Huh? Never in my life.

HORRIBLE customer "service." Long waits on hold, non-responsive to a fraud concern, could not understand what three different representatives were saying due to HEAVY accents. I fell for the American Airlines rewards card - the only "reward" I have is aggravation from trying to get through to someone. Account is locked. Bye Barclays.

They are the worst in industry. You will not be represented by them in case of fraud!!!! They just like to delay disputes so they can charge your account interest and on top of that you will lose dispute since they do not like to represent. Unprofessional, fraud!!!

Horrible, I opened a savings bank account and they closed it two days later with no reason, when there was already an on-going transfer, which was posted and reduced from my bank account. I have good credit and never issues with banks, so being rejected with no explanation makes me think that they have reached the number of people they wanted to give the promotion, or some other random reason. I just don't appreciate the no reason part.

Customer service is horrible. They lower credit amount regardless of how well you have managed payments. In fact almost 5 years perfect payment history. Are not honest if intent is to cancel ownership of the card.

This is the worst credit card bank I have ever dealt with. We have have done balance transfers for 0% since 2008 with no problems and all processed instantly. We added a Barclay Mastercard last year and what a nightmare. They refuse to process the payment. It’s been pending since April 7, 2024. They tried to blame Citi so my husband is on the phone with Citi while I’m speaking with Barclays and Barclays refused to take responsibility for not accepting the payment. The balance is already on my Citi credit card and they still won’t process the payment. They transferred me twice and finally stated someone higher up would reach out to me, but still no result, and they are holding a 5588 payment and refusing to apply it to my credit card. They’re just taking payments and robbing people with extra interest by not applying the payments because they hold them for two weeks or more. This is robbery.

Please be very cautious before applying for a Barclays credit card. We are living a nightmare with them. We have experienced a huge security breach, along with fraudulent charges. Their customer service agents actually sent our new card to the thiefs, instead of us! We had to start the process all over and the fraudulent charges still have not been removed. Good luck!

I had got this credit card for the Hawaiian miles and just recently had my credit limit on this card decreased because they told me that on my other credit cards that I have that's not with them some balance on them is too high therefore they decreased my credit limit on my Barclays card. Even when I pay more than the minimum on my card. Whatever the balance is on their card I always pay half of the balance. I do the same with all the cards I have. Whatever my balance on my other cards has nothing to do with Barclays credit card. They made their judgement based on my other credit cards from different credit cards companies that was reported on my credit report. My credit card limit with Barclays 2500 and they decreased it by 1250 based on my other credit cards form other companies. They pulled my credit report without my knowledge and because of them I was turned down on a loan that I needed. So, stay far away from Barclays.

Unforgiving and Brutal - Folks, this bank denied me a credit card, and I was on their blacklist for over 13 years for a very small write-off. There are so many better credit cards to put in your wallet. They closed one of my wife's accounts for being dormant and lowered her credit line on another. We both have scores in the mid-700s. Calling them and asking what we have to do for an act of contrition, they were cold, dismissive, and acted as if we were bothering them. Before you open any of their accounts, whether it be their Rewards Card, JetBlue, RCI, or any of the many, just beware they are unforgiving. God forbid you run into any problem of any kind, they will somehow punish you. There are many good banks around. Barclays is NOT one of them.

On December 23, I applied to open a savings account, given the excellent rate offering. I submitted the required documents for identity verification: Driver's license, SS, and proof of residence. I have an excellent permanent job (University professor), a perfect background check, and a very high credit score, and the only thing I am going to do is deposit my savings (actually a good amount of $$). After receiving automatic replies for two months, I decided to call customer service. They told me my application had been rejected but couldn't say why. Is this because of my age, or not being good enough looking, or what? This practice is inappropriate and arbitrary. I would recommend running away from this bank.

I have had an online savings account with Barclays for many years due to the exceptional interest rates. Recently I found their 1yr CD rates to be very enticing, so I proceeded to open one. I made an error and instead opened another savings account. My transfer into that account was immediate. I called the customer service number and immediately connected with a representative. I explained what had happened, and he walked me through opening the CD and transferring the money from the "new" savings account to the CD. He gave me ticket number and told me the "new" account would be closed within a couple of days. Well, what he told was 100% correct. I could not be happier with their customer service.

If I could give this 0 stars I absolutely would. I have been fighting this over the past two months now. I call customer service. They lead me to the fraud department and then back to customer service. There has been over 3000 in fraud. The last time it was used at a gas station my Old Navy master credit card and ever since then I started seeing all of these fraud charges on the account. That was my first mistake. I will never use a credit card ever again for gas on my vehicle. I have been crying on the phone with these people and for them to tell me not to cry, that it's not the end of the world?! Are you kidding me?! So I told her, "Ok you have $5500 to pay then? 'Cause I'm not gonna keep pay this off and have continuous fraud?!"

I went against my intuition and did a transfer to zero balance but with a convenience check. I got $2000 for zero interest. Ended pay $493 but Barclays took $1593.91 in payment. They got the info from where I cashed it at Chase. And they decided to credit themselves. I called, thought it was taken care of instead they placed the $1593.91 as a debit. So I paid $80 to use the feature and they have been charging me $25 in interest. This is a rip off. Again on the phone for over an hour and nothing. Do yourself a favor. Stay away from convenience checks and go with Discover. They are so much easier than Barclays. And Discover doesn’t have an annual fee. So still dealing with this issue and still no call from manager. Really what good would they be? This is just a mess and no one that I speak to can fix it even though they see the error.

Barclays is the WORST credit card service. I have only kept them because I earn JET BLUE MILE. On three (3) different occasions they did not credit my payments which resulted in my credit score dropping over 100 points. I pay my monthly bill in FULL every month and over the past three (3) years once a year they failed to credit my payments, THE CHECKS HAD CLEARED MY BANK. They told me it would take about 2 billing cycles for them to research.

I currently have the Jetblue Barclay's Mastercard. In September during Labor Day weekend, someone hacked my Walmart account and placed two orders each over $300 and sent the items to my address. I was on vacation and was not even home to retrieve the items. Additionally, I was in a remote location where service was interrupted. When I noticed that my account was hacked through various text messages from Walmart, I immediately called Jetblue and claimed the orders as fraud. They took the charges off my credit card and said they would be opening an investigation. Two billing cycles later, one of the charges appeared back onto my credit card for $380. It took a week of calling Jetblue and calling Walmart to have the matter investigated.

Two words about Barclays...STAY AWAY! I have had two, small issues with their merchants in the past two months. One was for the "credit card penalty fee" scam in Florida where the merchant violated Florida state consumer protection laws and another one in New Jersey where the merchant erroneously sent to Barclays the wrong amount on my signed receipt.

I have address change confirmation via email over a 4 year period and despite many hours on the phone I still have my new credit card being mailed and now Fedexed to an address I lived at 4 years ago. There is no way to change the address, not online or through the customer service call line... I have spent hours on the phone with customer service and now have no access to my credit card as they have cancelled the account as they continue to mail the cards to the old address. If you want to dedicate your life to being on the phone with customer service sign up with this company. This is so unfair as if I cancel this account it reflects on my credit.

I have a Juniper credit card through Barclays. Over the last five months they just take what they want out of my checking account without my authorization. I authorized to a certain amount every month but they constantly take a higher amount, or attempt to. It's impossible to speak to someone who speaks fluent English. We all know that's on purpose. They constantly mess up my checking balance taking amounts I do not authorize. They are thieves.

As of Oct. 24, '23 Barclays has 928 reviews and 1,149 ratings and gets 1 1/2 stars on Consumeraffairs.com. My experience is similar to many other reviews here. Offers Barclays doesn't honor, deception, lies and stalling is the norm. I do not understand how this company remains in business and avoids legal prosecution. I have tons of detail but here are the highlights. My wife and I each have our own Barclays card to accumulate airline miles. She received Barclays offer to spend a certain amount on the card over a three month period and receive additional points/miles for doing so. They did not make that offer to me. Is that legal or even important? I'll show why in a bit.

I have never had such an awful experience with a credit card company, I was fraudulently charged on this card on a night out, actually on 2 cards, I called and reported to both Amex. Had it off that day. After months of phone calls and letter writing Barclays said no and take it up with the vendor that did the fraudulent charges. I will never use their card again.

I signed up for the Old Navy credit card before Barclay's took over. Barclay's locked me out of my account and every time I would call it was a foreign call center. Who would’ve thought they would outsource customer call center. Anyway, I wasn’t able to get my credit card number over the phone and because of that I was still locked out of my account. Instead of Barclay's sending me statements in the mail or contacting me via phone to pay off the little amount I had, they sent it over to a debt collection. Do not, I mean do NOT sign up for this credit card. It has been nothing but hassle and **.

I had opened my Old Navy Credit Card in like I believe 1/2018 - they were with Synchrony Bank at the time. Then Old Navy/Gap Family of Stores - switched banks to Barclays I believe starting in May of 2022 - do not think my particular card transitioned until a few months after that like Aug/Sept of 2022 a little over a year ago? The transition was "Fairly" seamless. Nothing different from any of the other 6 credit cards I had, nothing different other than "a little angry" that Old Navy opted to switch their credit card from "Visa" to "MasterCard" with Barclays and I could no longer use it at Costco?

Barclays shut down a card I have had for over a dozen years. Inactive with zero balance for 6 mo. After the predictable "experiencing unexpected call volume" I was told that a letter was sent 2 mo ago. OT received (I am the only one here). No effort to resolve was forthcoming. NEVER recommend this bank.

Barclays can not provide any proof or agreement to any arrangements they make. It should be illegal for them to loan money. They're big enough to put their name on a stadium, but can send a letter or tend to their customers as if there's no concern.

I received fraudulent charges on my credit card. I called them the same day that I was charged and they said that they were unable to help me and I had to end up paying. Customer service was awful and extremely unhelpful. I am extremely dissatisfied with this experience. I do not recommend it!!!!

This is the worst company I’ve ever done business with. In May I opened a credit card with them. In June I paid the balance off in full over the phone. Since then I have spent hours on the phone, faxed over my bank statement 4 times, emailed and faxed proof of payment with a trace number, and called my bank on on a 3-way call to verify the payment was made. I am still receiving statements saying I owe money and letters asking for proof of payment. My Barclays account is closed and the payment was taken out of my checking account in June. I am at a loss as to how a financial institution can behave like this and get away with it.

This company is an absolute nightmare due to questionable business practices, over-zealous fraud detection and EXTREMELY poor customer service. I signed up due to their linkage to Jetblue. Most serious is their collection from a bank account that was not authorized- they could not explain how and why this happened. Customer service entering wrong info leading to problems with my bank as well as penalties and interest. The best they offered me as compensation was a $100 credit. Credit card charges denied 3-4 times a week. Constant calls about potential "fraud."

Based on the new credit card advertisement on their website, I applied for it. But the advertised promotion terms were never fulfilled. The "relationship managers" always provided false information or found excuses to put me off. I would not believe anything on their website again. Wish I read the reviews before I had anything to do with them.

I made a mistake on a decimal point, while I was paying a balance off, for $34.89 and it became $3,489.00. Even the day before the payment was posted on their computer, we requested they reverse the payment back to USAA and on the say it arrive and even on a 3 way call with my bank for 2 days, they refused to send it back and that supposedly by bank rules from FDIC (which I found out is their rule, not FDIC) it will take 7-10 working days and it took 29 days and many phone calls and complaints to numerous government agencies and BBB, for them to return it and they did not care I am a senior, that I was the wife of a retired veteran/a senior/a 100% Disabled Veteran. They did not show caring, Ethics, Profesionalismo or humanity for our situation. As soon as the check clear, we be canceling both of our accounts, besides continuing giving bad reviews until Kingdom comes. Karma is a Bitch and then some!

I got an airline credit card with them 11 years ago to obtain airline miles. I made payments on time, mostly kept it paid off, etc. I recently noticed a fraudulent charge for $10.66. If I was gonna try to lie about a charge, wouldn’t you think it would be over a charge larger than that?!? Fraud department deemed it to be mine. Because of that, they put the charge back on my card. They said they sent me a letter that I never received. Due to my card having a zero balance I wasn’t going into my account to pay and was then being charged interest and late payments. Balance now up to $43.64. Customer Service wouldn’t do anything about it. Ended up having to pay the $43.64 and close the account.

My first (and thankfully last) experience with Barclays Delaware Bank was in relation to an application for an American Airlines "Aviator" card. Due to all my credit reports being locked (my bad, I forgot), the online application immediately failed. Contacting Barclays to see what could be done, I ultimately talked with eight so-called "customer service" individuals. The incompetence of all but one of those resulted in receiving totally incorrect information, receiving several "Huh?'s" and finally a reasonably intelligent staff member. It seems (I think) that the Barclay "policy" regarding a failed (declined) application requires a waiting period of 90 days before submitting an application again. Hard to understand such an incongruous policy...since the decline had nothing to do with my credit status or history (800+ scores). And they offered (have) no means of simply resubmitting the application once the credit reports are unlocked.

I am very dissatisfied with Barclays of Delaware credit card. As a consumer and journalist take my advice and do not open any account with them since if your card or other authorized user’s card gets lost, stolen or cloned card while traveling which is the purpose of the card, you probably will never see a penny back from fraudulent charges, even if reported on time. The company does not care if it violates the federal Fair Credit Billing Act! I only opened a credit card account with them several years ago since they used to fly from Fort Lauderdale to Mexico City and I would use JetBlue on a regular basis so at first it was a good deal.

Barclay's doesn't want to hear from customers, unlike Capitol One. Just click on "Contact Us", and try any method; it's a loop. They provide no email address to write to (not ONE). The Chat featured doesn't work. Calls aren't returned. This is probably the most customer-unfriendly business I've ever worked with.

We did an overpayment due to decimal point issue and a payment of $34.89, became a $3,489.00 payment. Even after calling them and explaining to them the situation and that that money was for the payment of other bills that were schedule, they did not care about returning it right away, but yet without our permission, they paid off their account $95 we owe and yet they have not return the difference yet.

I wish I had never signed up for this company's credit card. I signed up through Old Navy and it has been the most horrible credit card service I have ever experienced. I advise everyone to avoid this company.

I had $15k removed from my savings due to fraud! No withdrawal notification from Barclay! Since I didn't get notified, I found out a week later when I viewed account. The communication at this bank stinks, manager was unhelpful, I am not kept in loop. Found out today, that they suspended my bank account because they mailed me an affidavit to sign! They didn't tell me they were doing this! I created a new account and do all their processes. So now I have no access to my money. I should have pulled out what I had when I had access to it last week. This has been a horrible experience and it has not been resolved. This bank had no text alerts for notifications. Unhappy customer. Go elsewhere.

Barclays Bank is an absolute horror to work with if you run into financial problems, plus when the FED raised interest rates they tripled their minimum payment. I lost my job, I’m still managing to pay off $40,000 every month, minimum payments, but not a Barclays Card. I purposely gave them $100 prior to the due date thinking my new monthly payment went from $99 to $247 and then I would just pay $147. No! That just was applied to CC bill. So now I’m 2 months behind and they want $467. I’ve tried so many times to work something out with them, and they just won’t. I actually got hung up on tonight when I was explaining that I just need them to work with and be patient. So not only does this CC suck, but so do their agents. Your choice. Accept what I can pay, or get nothing.

My experience (I guess) is a blessing in disguise. I attempted to open a savings account with the Barclays in June 2023. After initiating the opening of the account, I received the standard email confirming the account is open, and verification of my personal funding account needed to take place. Great. So far, so good. Barclays took about 5-7 business days to initiate 2 small verification deposits to which I proceeded to use to verify my funding account. Before I could verify, I received an email that my account was suspended. OK. Weird.

I logged into my Barclays account this morning to set up two factor authentication (2FA). On the website it describes their 2FA feature, which they call Secure Pass. Their website explained all of the features of Secure Pass, but nowhere on their website is there an option to set it up. So, I called customer service, which began one of the most frustrating experiences I have ever had with a financial institution.

I had an issue with a moving company that did not fulfill their contract. Barclays MasterCard gave initial credit, but then reversed it without an explanation. I called their customer service which was a complete waste of time. I told them I disputed a charge from the same company for the exact same reason on a different credit card and that charge was permanently reversed. Talking to these people is like dealing with a small child.

In reference to Barclays' High Yield Online Savings Account, it has been phenomenal! Once I set up the account, which was very easy, I have not had to do anything else with it, but watch it grow! During the time I've had the account, their interest rate has increased twice and they just went ahead and increased the rate on my account without me having to ask them to do so or change to a differently named account to get that rate or anything! What a relief they have been and I am so happy I chose them.

I cancelled a credit card with them because I don't use it and I didn't want to pay the annual fee. I cancelled it late so they still required the annual payment even though I had not used the card. I have a few credit cards. I cancelled one with Chase and they did not charge the fee. I'm now going to cancel all of our family's Barclay's cards and will move to Chase since they have better customer service.

Barclay has shown they do not value customers and are incompetent in the world of credit. They cut the limit on one of my cards by almost 50% for no reason. I have a 100% perfect payment history on all my credit cards and lines for the entire history of my credit profile which spans many years. In addition, the amount of the line was a joke compared to my salary and other cards I have. Then, when I call and get the automated menu and select cancel, they don't even bother to put a human on! What credit card company lets you close your card without talking to you at all?! I remember cancelling other cards and they would try everything in the world to keep you from cancelling. Not Barclay. I will give my business to companies who still value their customers and their service levels.

Their autopay system is worst and made me to miss first payment. Upon calling the customer care account manager were agreed to remove late fee but never removed and hit my credit score two times. Bank forced to pay for their system mistake. I personally don't refer Barclays Bank.

We boarded a AA flight, the flight attendant offered the AA credit card by Barclays, completed application, card arrived, they want $99 annual fee (our credit score is 800), decided not to activate or use this card a few months Barclays charging us the annual fee. Is this a sour ** bank or what. Will remember this and will try with our hearts and souls to never do business with this crook bank.

Warning: Do not sign up for the Barclays/JetBlue credit card! Their customer service is abominable and they use slimy tactics to collect fees from you. JetBlue Barclays Bank US. Stick with a reputable US company like Bank of America.

The online application process was extremely time consuming, and frustrating. In the process of filling in all the personal information, the web page jumped back to the starting point, losing all the data that I had inputted. This happened FOUR times. Upon finally getting past the data inputting I checked back to see what the status was for my application. The website told me that they had no application from me. So I called their contact number which directed me to a "helpful team member", that was difficult to understand. That person told me I needed to talk to a different department. They gave me a phone number that turned out to be a private company not in any way related to Barclays. So I repeated the process only to finally be given a different number to call. When I called them, they said that I needed, again, to talk to a different department.

I removed an authorized user, waited the 90+ days to clear from credit report. Still an authorized user. Called. Must send a hard copy letter to correct their error. Refused and canceled my card. Antiquated procedures.

A loyal customer for over 10 years and they cut my available credit for a stupid reason after I was never late on a payment. These people are bad people! Please no one go to Barnes and Noble or apply for a Barclays rewards card! These people are scum!

I don’t like to overuse credit cards, but I signed up for a rewards card with a store, where I shop at quite a bit to get the rewards and discounts. It was initially managed by another company as a visa. Once Barclays took it over, and it changed to MasterCard. It’s been nothing but problems. I’ve been on the phone with them for hours over multiple issues. When they switched the account over, they changed my name back to my previous name I had had years before and never associated with this particular card. And of course, my responsibility is submit all the documentation to get the correct name put back on my card Because of that, I was unable to get into my account for sometime, and they charge me interest on balances that I could not verify. This took hours to resolve.

Wanted to pay credit card, would not allow, had to call Barclays direct to get it done, once done takes 2 business days to clear the account balance. Been with them for years, never an issue. Credit card paid fully every month. Still was unable to use until balance cleared although paid 2 days before. This is not good service, Amex much better so is Chase as limit is 8 times what this barclays has it at. This is a credit card with poor service, very difficult even to make a payment especially since I have automated pay in full monthly. Had to cancel auto pay to make payment then reinitialize. Don't use them, their customer service is not much better.

After a repeating glitch that was occurring on the Barclays Bank website, we shared our experience via the secure email system. Our messages were totally clean without any unacceptable language. We merely expressed that the error was repeating and their claim to have their corporate office resolve the issue was never supported with any further communication to us. The result: they blocked our account from sending any emails. Sending email correspondence to the only address available on the website resulted in no responses. Do NOT entrust your funds with this bank. Those reviews stating that this bank has the "worst customer service" are entirely valid.

Recently I paid the monthly full balance on my M&M card with Barclays Bank. The same day I also intended to pay Chase, both thru my Delta Community Credit Card BillPay service. But I made the mistake and paid the amount due Chase to Barclays. At that point not only did I have a zero balance with Barclays (having paid the full balance), but the money I accidentally paid to Barclays instead of Chase gave me a credit balance of about $900. When I realized what I did, I paid Chase separately, and called Barclays and asked them to return the credit balance I accidentally paid them. They said I would have to call my bank (Delta Community Credit Union). I did, and they initiated reversing the payment. Within 24 hours I had the funds back.

By far the worse experience I have ever had with a credit card company. So many issues and no customer service. No help whatsoever. I ordered two gift cards and only received one. This is not even a big amount. It was only $25. I ordered them in October. It is now March and still nothing. I emailed. No answer. I called in December and they said they will open an investigation. Now it is March and still haven't heard anything. I call and first he had they issued the points back and then he said the gift card was redeemed. I asked for the manager and she said they issued the points back but they are not in my account. She tells him to call Carnival and see if they can fix it. Carnival has nothing to do with this issue, I spent 40 minutes on this one call just for you to pass me over to carnival. I closed my account and you can keep the damn points. I RATHER USE A CREDIT CARD COMPANY THAT VALUES THEIR COMPANIES.

I had a credit card from Barclays for 3 years. When I opened the card it was a Visa, but shortly after it became a MasterCard. Every month I get a written statement and on the last page it tells me how many points I’m going to get if I use it at restaurants, or grocery store, etc. I have through all my papers and wanted to know many points I have accrued as during the time I had the card I have paid at least 20k. My account is in good standing and actually paid off. I have wanted to call them for a long time just when you call the back of the customer number in the back of the card it ask to call regular business hours which is M-F limited hours. For a credit card, you have to be kidding me.

I received a letter in the mail reporting if I did not use my credit card, the account will be closed. I called immediately upon receiving the letter. I shared with the lady that I have been traveling and just received the letter. She shared there will be no problem with the card as long as I use it that day on something. Took my wife and friends to Pappadeux that day and had a wonderful meal. Paid with that card. No problem. Card was good. The next day I go to use the card and have been informed it has been closed due to inactivity. Unbelievable/horrible credit service (right hand no clue to the left hand). More hassle and now have to wait until Monday to talk to the credit team. Account is not closed for missed payment. Account is closed for inactivity... Seriously? Credit Team ---either make better notes on your computer for the next agent...or get training on how not to lie to a card holder. Joe M.

When I went over my limit, they sent me a letter requesting that I pay the account down below my limit within 10 days (before my due date). When I didn’t, they raised my interest rate from 8% to 30%. Talked to someone, who lowered it back down. However, their systems kept automatically raising it back up. Called again, where they lowered the interest rate again. However, I was told that their systems were automatically going to keep raising my rate back up. Consequently, to not have to deal with that I paid my account down through a debt management program to get my interest rate back down. Now, even 11 years later, they’re still holding it against me. Will not give me a card even though I paid off the full amount. Be warned that if you do something like this, your credit is ruined forever with this bank.

I was added as an authorized user without my knowing. I have been calling this bank for months to remove myself. Corp office sent me a letter with instructions how to get my name off the account. I have been on and off the phone for 5 hours today. They keep hanging the phone up on me and transferring me to other departments to which no one can help. I NEED RESULTS. THIS COMPANY IS TERRIBLE.

First, the customer service is outsourced to India (2 calls, 2 different customer service people, both heavy Indian accents and nearly impossible to understand). First they told me to call Old Navy regarding a missing reward gift card (issued by Barclay). I called and Old Navy thought I was nuts. Then called back, different person said they would open a claim but to call back in 10 business days to find out the status of my claim. Seriously? I have to call back regarding my claim? You can't email or call me? Horrible customer service. Especially after the first person sent me on a wild goose chase and the second one told me I have to call back.

HAD a credit card with Barclays. Closed it at the end of December due to fraud and totally unable to get Barclays to do anything about it. I paid the card off. My online log in shows the card as "Account Closed". So imagine my surprise to log in today, just to double check, and, you guessed it, a charge has been placed on my account from February 5th. TWO MONTHS after Barclays told me in an email the account was closed, NO MORE CHARGES WOULD BE ALLOWED, and MY webpage shows "Account Closed". How does a charge get placed on a credit card that has been closed for TWO MONTHS!!??? Thinking about opening an account with these people!!!! Don't...

Worst customer service in the world! I lost my card and put it on hold on 8/6/22, it's 12/16/22 and I'm still dealing with the charges made to my account after I reported the card stolen. I've sent numerous messages detailing the credits needed, and spent hours on the phone. I was even told that the balance on the account was zero and then I got an email the next month saying my account was overdue. In addition I paid for some of the fraudulent charges when my automatic payment was made in August and I'm not getting the money back for those. Since it's a small amount I'm now giving up. I've been told today that they're crediting my account for the balance due in the next few days. We'll see if that actually happens.....

Barclays bank accepted a charge from a company that they warned my as possible fraudulent. This particular transaction was valid, but 4 days later same company put a charge on this card that wasn't authorized nor were the products they told the bank that I ordered were never received. I am now being transferred between the fraud reporting unit, and the denial of claims department and they do not give me a way to solve this problem.

I just recently made a transfer to another bank that is paying a higher interest rate. Since things have gotten so expensive my partner and I are attempting to maximize our earnings safely (FDIC insured). Barclays put a block on my accounts two days ago and will not allow me to transfer funds to this new bank until they get a bank statement from this new bank. Oddly enough my partner just a week prior transferred a majority of his life savings to this new bank (which he banked with 8 years ago so it's legit). My partner is co-owner of the account that is being blocked, so why did he not need to provide a bank statement to move his funds.

Probably one of the absolute worst credit card experiences I've encountered (and I worked for one of the top card issuers in the country for 15 years!). I applied for the Barclay's American AAdvantage Business Card online. I was told I'd hear something back in 10 business days. After 10 days, I called to inquire, and after being on hold for nearly 2 HOURS just to speak with someone, I was told they were "backed up" and advised to just wait.

Someone or an organization needs to do something about this UK bank mistreatment of its USA customers, horrible customer service, and overall poor mishandling of funds. I was trying to do a balance transfer. It took 3 tries as they had inaccuracies within their departments. I had to call to find out what was holding up the balance transfer, even though I'd spoken to their security team and confirmed the transfer within a 24hr period to be posted, it still wasn't posted. I've decided to not go ahead as I don't use the Gap/Barclay card, they seem very disorganized with extreme rudeness, I will not be using this card after reading everyone's reviews here, and look forward Barclay cancelling my card, this is really poor service, and I take this as a sign from the universe to not move forward with the balance transfer, as this bank cannot be trusted. Thank you God - Just a disgrace to the banking industry.

I've used Barclay card to finance a few Apple products over the last several years. The zero interest financing was appealing and I paid it off each time, long before the due date. I didn't encounter trouble until 2021 when Apple started auto charging random small purchases to my card, monthly, which, unbeknownst to me, added compounding interest. Eventually this showed up as a late payment. While I thought my account had been paid off for over one year, these $3/mo charges ended up reducing my credit score by 100 points! I appealed to Barclay in writing and they refused to correct the credit bureau report. They are NOT to be trusted.

We never asked for the Barclays AARP Credit Card. It has been nothing but trouble. Started out by sending us emails about not being late with our payment; which has never happened. We then get an email stating our payment was late when all along it was in their office. The worst event was their taking two payments for one month from our bank and when we notified them of their mistake they charged us a $29.00 fee for the transaction! We still get emails about not being late with our payment. We have excellent credit and have never been late with any payment whatsoever. We had enough of this nonsense and closed out this card. One advice- do not use this card!

This company are crooks. I made a 0% balance transfer in which they charged me a 3% fee. I didn’t notice they were charging me interest on my balance transfer until a couple months later. When I questioned it they told me the offer I took was for the same interest rate as my everyday purchased. I said really?! Then why did you charge me a 3% fee??? They would not credit back the fee or interest charges until I showed proof of the offer. Well how was I going to do that when they are the ones who get the cancelled checks?!? Very convenient. They are crooks. So I paid off the card and closed my account. Total crooks this company is. I don’t recommend Barclay or any of its officiates.

“I have had a Barclays Mastercard for many years and have spent $10’s of thousands of dollars on it and I was always- always a good paying client. I have never made a dispute once about a payment until recently. I dealt with a very dishonest, manipulative website company to help me with a website for an e-commerce business I was opening. Long story short, the web company was very dishonest with me and forcefully persuaded me into buying in unnecessary add ons. I was well within the time frame to ask for a return as the warranty clearly reads before website is finished I can get full refund. My website was never completed! Well the web company keeps lying to Barclays and as much I have communicated and show evidence, Barclaycard sides with the web company.

I have had several issues with trying to get the rewards that were offered as part of taking out a Frontier Airlines credit card with Barclays. While the customer support people are always polite, I am getting a complete runaround and, at this point, I am not expecting to receive the rewards that were offered. In the last communication they said it would be 30 days before I received a response (via snail mail) (!) I had a Barclays card a couple of decades ago and had issues then as well. I guess their lack of customer focus has not changed. ** Avoid **