Barclays Bank Reviews

I did not choose this bank; they purchased the credit card product of another bank that I was using. The level of incompetency at accomplishing what should be simple technical issues is beyond belief. They purchased GM Rewards card from Marcus bank and apparently it was too difficult to carry over existing auto pay settings, so now am hit with 2 months of late payment. I've never had a late payment with anyone, that's what autopay is designed for except Barclay found it too difficult to carry it over when they decided to purchase this product from Marcus bank.

Barclays doesn’t back up their customers with chargebacks. I canceled an event the next day with a company and sent an email and promised a refund from the company within 3-5 days and never received it. I contacted Barclay and filed a dispute, and Barclay declined my chargeback. The manager of Barclay was not professional or friendly. I will seek a different credit card.

First the good news. My account hacked twice in 3 months and Barclays security fixed within weeks at no cost to me. Perfect. Now the pathetic. I wanted the info from the hack removed from my account. Called multiple times to customer service and received nothing but false promises. A total joke and not funny. After the last attempt at fixing with no results, I cancelled my account.

I’ve had a card with Barclays for 10 years with no issues. I was the victim of fraud and called them immediately. They don’t care. They basically accused me of lying. I asked for them to help me multiple times to get the charges reversed and I’ll be stuck paying for them. They wouldn’t help me. Ironically they advertise that their customers' accounts are safe. I’ll be closing my account.

They play with the your credit limit as if it was a game. I have never been late. Always kept my limits low. Most of the time I paid in full. I went from 7400 to 4100 to 1500. While all my others cards increased. Not that I am desperate for their credit line. It's pointless. Not worth allowing.

Barclays purchased GM Mastercards previously issued by Goldman Sachs. I've had that card, in perfect standing, for over 10 years and never once had an issue with GS. These people immediately reduced my credit limit and no longer issue immediate credit with online payments, just another way they use your money. It looks like these nimrods are based out of the UK which may explain their actions. Regardless, I will choose to not use that card except for some chump purchases just to keep it open.

After having a co-branded Barclays and American Airlines credit card for 14 years, I'm delighted to cancel my card. I accidentally missed paying my total bill in October for the first time ever. But I paid in full in November, including past charges, current charges and interest. Now I've learned I have to pay residual interest for 3 months! Worse, the Barclays manager didn't know how to pronounce "residual" and didn't know how the residual amount was calculated! It's a company secret! So she can't tell me what to expect to pay!

I paid off my GM card over a year ago and closed it out, All of a sudden I had a Barclays account and owing them a crazy amount of money. I talked to a manager in regards to this problem, so she gave me a $600.00 credit. I told her, "I do not owe you anything." They dropped my score down and available credit. I was on the phone with them for 2 hours talking to everyone in the Philippines. Nobody understands what's going on. GM is out of the picture completely. I get calls starting at 7 am until 930 pm. This goes on for hours. BEWARE!!

I got my Barclay bank GM. Credit card last year. Everything was going great. I fixed my car and I did a few other things with it. I've been paying it off on time every month and never make the minimum payment. Always make more than the minimum payment to pay it off. But on the Day After Christmas, I receive a letter Stating that they are lowering my available credit down and the only reason they could come up with was an old payment to progressive auto insurance from like 10 years ago and a recent loan that I got out to get dental work, they lowered my credit and ruined my life because now with my credit having a hit on it.

I had to file bankruptcy in 2012 due to a divorce and a layoff at my job. I was fortunate that Barclays gave me a chance to re-establish my credit and begin to build it back up again. However, now that my credit sore is in the 800's they keep trying to lower my credit limit which hurts my credit score. Twice this year they have cut my credit limit in half due to the fact that I try to only use my credit cards when travelling and for emergencies. This past time they did a hard inquiry and it lowered my credit score by 2 points. I have had it with them. The next time they do this I am going to let them and if they want to cancel my account so be it! I am an excellent credit risk. They are not making any money off of me and they are not going to. I truly value my credit and pay off my cards every month. I do use my cards but only for small purchases which they do not get any interest for. I am done with this card company.

Barclays has poor customer service. Not willing to help customers. They are not willing to help their customer. You try to work with the bank. They are not willing to help. Comes down to it. It’s the bank's way or nothing.

Barclays has the worst customer service when it comes to their credit cards. You always wind up speaking to a foreign help where the staff can barely speak or understand English. They treat you totally indifferent and don’t really seem to care about understanding and helping you with your problem. If you ask to speak to a manager there is never one available. They tell you one will call you back. If and when they do you wouldn’t know it it’s them because the number doesn’t show up as Barclays. If you don’t pick up thinking is spam, they will not bother to call you back. I’ve had many problems with them. I have several accounts with them and will be canceling them all!

I made the mistake of leasing a vehicle from a GM dealership, and the additional mistake of letting them con me into opening this Barclays card - which of course was to benefit them more than it did me... Part of the con was that I'd get all these points that could be applied to the lease payments - almost $500 worth at this point. All was well until I saw yet another lease payment charged to the card instead of the points being applied, AFTER I'd redeemed all those points, on two separate occasions. Took 3 different at least 30 minute phone calls and a transfer to a "supervisor" for anyone on their end to finally find all these rewards that show clearly on my account page on their website (I was asked a half dozen times at what website I was looking...). Apparently now the rewards are linked to some stupid damn thing or another - why they weren't linked initially no one knows...

Never do business with them. They pass blame to everyone else but themselves. They took over gm credit card from Marcus. Barclays has done nothing but giving me the runaround. Somewhere my account got lost. Marcus tells me the sent it over. Barclays says they never received it. Then barclays told me it was sent to Resurgent and collection agency. It had a 0 balance. Barclays is now saying Marcus did it. Resurgent is saying Barclays sent it. They are worthless to work with and blame everyone else but themselves.

Updated on 12/23/2025: In addition, just tried again to solve problem with Old Navy credit card regarding rewards just kept being sent back and forward between Barclay and Old Navy. Even Barclay lousy female customer service mentioned that I redeemed all points without knowing when and where was redeemed. It was confusing since I never use any. Actually, when checking back to Old Navy was said the points are remained unused. How did she make such a statement to customer without any back up. Ridiculous!

I wish I can give 0 star. This is a complete scam company by cheating the client. They should be law suited! I applied for a JetBlue credit card and and they keep pushing the date when I can receive the 60K welcome bonus. Just ridiculous and unbelievable!

This CC company is the best. I've been in debt for some time and when I say they totally helped me out by providing a financial hardship without closing my account. More companies should help out in this way. I'm one step closer to getting out of this debt.

I was offered a balance transfer and so I applied and asked for $1900 to go to my Kitsap credit union credit card. They sent it to someone at BOA that is not me. After 6 months of repeatedly contacting Barclays many many times. Nothing has been done. They continue to say they sent a letter to BOA and that is all we can do. They are horrible to their customers. Never get a credit card from them. They will screw you over and act like it's your fault and you need to fix it. Still unresolved and I paying on debt that is not mine.

I was accepted to have a card. When I received my 1st bill I realized this was NOT for me. Thought they would close the card. To this day they still charging interest rate even though I'm NOT using the card. I would have out of this cards many years ago. I would be nice to get your money back on something I didn't even use the card once.

When you only have $3300 credit lines, then they cut your credit line down to what you owe makes you look bad on your credit report. I don't like credit card companies that do that. They're idiots. And please don't buy anybody out and do the same thing Like you did to me.

This is the worst kind of company, a scam, and it's definitely dangerous to sign a contract with them. I had a serious injury in May and had to undergo surgery, which made it difficult to make payments. However, they said they would adjust and discount the remaining balance if I paid $1,260 in three installments, so I paid it anyway. However, they sold the remaining $2,860 to another debt collection agency, and now I'm receiving a bill from them. I want to get rid of this company as soon as possible.

Very unethical company. They don’t care what you think! They drop your available credit then tell you after. They just play god with your credit score and could care less. I strongly recommend going a different direction!

This has been the worst bank to deal with! My father in law is 87 with Alzheimer's and decline in health rapidly. He doesn't realize he hasn't paid his bills. I have called 4 times to try to get help and each time, the representative tells me something different, but NONE of them are willing to help, get me to a supervisor or they tell me to call a different number. I did call that second number I was given and that rep told me that they couldn't talk to me.

Sent a payoff check for a large amount. It cleared October 29th. It STILL has not been allocated to account properly and the account remains unpaid. They opened a file to search for the money and claim it can take two billing cycles to resolve despite being provided cleared check copy. Accumulating more interest? Extremely unacceptable response. Check is cleared so we cannot cancel. They just aren’t paying off the account. It should not take so long to resolve this issue with evidence provided.

I deposited money into a new account from a verified bank. Now I’m locked out because they want to verify the bank again. Now they say they can’t verify the bank a second time from the documents I sent months ago????

Worst customer service ever. I've had a GM card for years and never had an issue. Recently I applied for another card through Barclays and was approved. Now the problems began. After being approved I am now locked out of my account including the GM card. After a week and countless calls to different people I have been told to send them copies of my DL and SS card. I told them I was not going to send that information through mail and just cancel my cards. They now say I can't cancel until I send the docs and get my account unlocked.

Company locked us out of our account on a card we’ve had for years. No issues, no returned payments, no late payments, no chargebacks, and now they require us to send a copy of our ID, SS card, and utility bill through the mail. Any other company we’ve dealt with sends a secure link for personal information and have never required us to send our social security card. Absolutely trash company and I hope they fail sooner than later.

Barclay credit cards are the worst!! They will cut your credit limit regardless of payment history and destroy your credit utilization across the board. As an example if you have 30 available credit, they take 15k and leave you 200 with your card at max. These people, in my opinion, are on some type of mission to destroy the American economy or are on some kind of socioeconomic plan to disadvantage a group of people. I had the account set up to pay the balance each month and I have used the card and paid balance off in full. I will never do business with you again and hope that people wise up and go to Citi or Chase.

No one likes to read those long rambling reviews. I will not do that, but merely state the facts related to my account at Barclays online savings. 1. My account was being hacked for several months for almost a total of almost 6 figures. 2. They do not notify or intervene when this kind of suspicious activity takes place, 3. It took over a month and many many customer service calls to get the funds reinstated to a new account. 4. Now I am unable to withdraw funds from that account - computer system won't let me. On-line reps can't assist. 5. Customer service exists at only one toll free number. There is no vehicle for making a complaint, talking to a supervisor, etc.

They do not send you statements and claim that they did and then keep accumulating late payment fees. Eventually close your account without any notification but later tell you that they sent letters and willing to provide copies of letters from previous months but they never actually mailed them previously. Do not do business with them. Picking one star only because this site won’t let me post a review, consider it a negative 1 star.