Barclays Bank Reviews

I was informed yesterday that credit limit was reduced because I currently have high CC debt and my score is now 690 as a result of it. However I own multiple businesses and travel frequently which I use my cards for. I generally pay bills weeks before due date and always more than minimum. I have never paid the bill late nor have I asked anyone to wait on a payment - even in our current situation. In fact I moved funds out of my savings to ensure all bills were met in a timely manner. Furthermore in view of the current state of affairs they should be helping their customers not adding to their hardships. This is NOT a company that cares for their customers or has their backs in a time of need. It's no different than a utility disconnecting service in the middle of a disaster. No longer a fan!

Asked for cash advance checks. Was told I didn't have enough available balance. Said I will EVENTUALLY. Finally mailed checks. Now they are holding a $500 payment I show cleared my bank. NO cust. svc.

Accepted offer Barclays promoted for Carnival MasterCard on recent cruise for $200 statement credit. Spent many hours with customer service but they said ‘no reward exists’. Unwilling to honor brochure.

I am slowly getting my balance paid off and will be closing this card because the interest rate is so unbelievably high! I assumed it was high because we had been a credit risk when we first became your customer, but having proven we are not a risk for the past 2 years, I called customer service to ask for a reduction. I was told that it was normal and wouldn't be reduced because "the Fed can't make up it's mind and leave the interest rates alone."

If you don't use their card your credit limit all go down.. And I signed up for online..or I thought. Saw my payment wasn't taken out 2 days after. I should of called and paid off my whole $ 5.00 balance plus the $7.00 fee... And they still hit my credit report. Was never late for the 2 years I've been with them. STAY AWAY CONSUMERS. NOT A GOOD CARD OR COMPANY TO DO BUSINESS WITH.

I had this card for yrs. I kept it after my divorce because they always kept the payment steady and low. I never paid it late, sometimes paid it twice a month for yrs. One month I was late by 10 days after loyal payments and they not only hit me with late payments. They didn’t care why when I called. Then reduced my credit amount by 2000. Three yrs goes by. I made it an absolute point never to make a payment late again to them.

My wife was in a coma, and Barclays wouldn't let me pay her account to avoid late fees. After we closed the account they accepted and paid additional monthly charges to the account by Apple, and then charged us for their error. On appeal they insisted. DON'T GET A BARCLAYS OR JET BLUE CREDIT CARD unless you agree to be mistreated and cheated.

I got this card to earn miles. I have multiple items that I charge to the account every month. I made a purchase and went into my account to find the charge had a temporary hold as usual. The next day went in a noticed the charge had been posted but the temporary charge was still there, but wasn't too concerned as I figured it just fall off by the end of the day. Few days later I went back into my account to find that the charge was still there and some of my regular charges had not been processed, causing fees. I contacted customer service and for 2 hours got the run around, from the temporary charges don't affect the available balance or it is the other company that put 2 charges in. Needless to say the other company did not put a hold or a double charge.

I got credit card. The money inside is $1,500 from Barclays since 2017 and I been paying $55 monthly or more than that since 2017 until now and never use the card for 3 years. But I just noticed I checked my acct. everytime I checked nothing changed to the number. Still the same from $1,500 that I owed from credit card, now $$1,600 and never used the card for long. They closed it and where did my payment go? I feel like I got rip off. I even paid off or almost paid off my other credit cards but I noticed this Barclays getting my payment monthly and it's not deducted to what i owed?!! I kept paying and it did not reduced to what I owed???!!! Scary Barclays Bank making me shocked!!!!

I disputed a charge for flowers for a friend's mother that pasted away. The flowers sent we not as described or pictured on vendor website. Sent pic of website and what was received. Barclay's supervisor agreed completely different. Vendor wrote back with 7 pages of their policy to not refund and Barclay's charged me back. In all my years I have never experienced a card that didnt go to bat for a customer. The Vendor never addressed the issue but wanted the dead flowers back. Never sign up for this card if at all possible.

I made a monthly payment online and it was put through twice. I called the next day and was told it should be refunded to me in 5-7 business days. I waited and was not provided a refund. I called back and was told it could take up to 21 days for them to "investigate"; this is a ridiculous amount of time to be out my own money for their mistake, especially since there was nothing to investigate - it clearly showed a double payment from the same transaction on my account on both ends. Yet, after 21 days I still did not receive my refund. So I called again, and after waiting 30 minutes on hold for customer service, I was told it was still pending and could be another week. I STILL have not received my money back.

My husband and I have had this card for a few years, originally with Barclaycard but now the company is called Mercury Mastercard. In November I made a purchase online but never received the product, and was promised a refund. It never came, so in December I tried to dispute the charge. The Mercury customer service representative said she would transfer me to the dispute department, but instead I was transferred to the customer service number of the company that wouldn't refund me. I waited a couple of weeks in case a refund showed up -- it didn't -- so I called back. This time the Mercury Mastercard service rep told me she couldn't talk to the wife on the card, it had to be the husband. Er, what? I have my own card, I have spoken with them before without problem, but this time they refused to talk to me.

I bought 2 phones from Apple for 2500 and apple employee asked me to open a Barclays card so I can get points. So I did and I received 50 points. And I was told it would interest free for a yr, thereafter regular interest charge will apply, however today after a year they charge me 900 in interest because I failed to read the fine print saying if you don't pay off the full amount in a yr you have to pay interest of full year. Long story short, stay with cards that you know, Cards from Barclaycard are total scam. STAY AWAY FROM BARCLAYCARD.

Barclay should get no stars. After applying for their card thru Apple.com (who said I would have 12 months interest free when I buy an Apple product, and I could easily apply online and get approved in an hour, which never happened. After complaining to apple, they told me I had to call Barclay to see what happened.

Ridiculous payment hours make it nearly impossible to make payments “on time” if you don’t set up auto pay. You’re bound to have late fees because they don’t send out any reminders or notifications. If you set up auto pay they always take more than the limit you set. Here’s a screenshot of one late payment, my due date is the 5th of every month.

Exceptional credit score. Made payment online, no evidence, I did not get a verification number, I'm sure I'm the only one ever this has happened to. By the time I knew it did not really go through, 75 points on the credit score lost. 1 late payment 11 years, 20 plus accounts, probably 1,400 payments, 1 vendor says I did not pay over a 27.00 pay. No recourse, no fix, "sorry", mountaintop to pond scum in a day. I tried real hard to discuss with Barclays, they said call Transunion, damage done.

I truly hate this bank! When I got to about 40% of my credit limit, they reduced my limit to just above my balance, so the limit went from $7k to $3500. This made it appear to the credit bureaus that I had maxed out my card. At the time, my credit score was over 700 and my OVERALL balance-to-limit ratio was about 35%. I have never been late on a payment to any creditor and my income actually increased a couple months before Barclays did this. Plus, I always paid at least double the minimum. After inquiring and being told that basically, they would not reconsider, I started paying down the card with intention of cancelling the account. Lo and behold, After paying it down to half, they decreased my limit again, so yet again, it looks like the card is maxed out. Meanwhile, several of my other cards have increased my credit limits.

This card was paid off by the title Co after a refi. It has been over 2 weeks and they have no record of my $5400 payment. The worst service EVER!!!! They opened a case for payment research that is a complete FRAUD. Where is Barclays and why did they turn me over to this sham company. Get another credit card provider and RUN far away from this company: Mercury Mastercard.

Absolutely insane for a credit card to do this. If I was months behind, sure. I was 8 days late (mind you, you don’t get email/text reminders because they take in a killing from their weird hours of accepting online payments, so why bother?) and they actually shut the entire card down so all my automatic renewals are what alerted me. I actually thought I had paid it, so I went in and paid the balance in full. The purchase, which was large, was a normal transaction for the account as I only use it at the Apple Store.

On September the 23rd, 2019 I sent Barclays Credit Card a pay off check in the amount of $7,148.00 with my full name and account number on the front of the check. And as of this date October 28th, 2019, my account has not been credited these monies. I have had to make an extra payment in order to keep my credit card from being charged any extra interest. I have called every two days since the 30th of September and have spoken to a different person with a different lie an/or different story to tell me about how they are investigating my case, except they have already cashed my check and the money is in their so called general funds account, “in the back room” wherever that is, but they do not know how to credit my credit card account so I can close it.

I was recently the victim of employment offer scam fraud/identity theft. When I first called Barclaycard when I realized what happened, the CS man that I spoke with said that he understood my situation, but that I would have to call back the following day to file a complaint with the fraud dept. However, when I called the next day, the CS woman with the strong foreign accent, that I spoke with was irritated and said that she wasn't going to allow me to file any complaint/disputes because the transactions were made in my name so she didn't see any evidence of fraud. DUH, THAT IS EXACTLY WHAT A SCAM IDENTITY THEFT FRAUD IS!

This is the worst sign-up process I have ever experienced in my entire life. First of all I keep getting information in Dutch. There is no where that I can put in that I want it in English. I correctly put in all my information and it keeps going back telling me something is incorrect. How would they know? I can’t wait till my phone is paid off so I could drop this horrible horrible card.

This is the worst ever credit card that you could have in your life time. They charged me more than 1,000 dollars for having balance of 500 on my account which I wanted to pay it off today! And once I get in to my account I saw they had charged me for that damn interest! I’m student and got this credit to buy a laptop from Apple which I needed for my school work and because of all other expenses and an accident I couldn’t pay that off in 18 month but I just owed 500 dollars and now they charged me like I didn’t pay anything!!! I don’t recommend it to anyone, because with any reason if you could not pay completely in 18 month they don’t consider any other payments you had done before and you will get a large amount of interest charge on your account! I am about to cry and I hate this credit card...

Today:

They request a copy of Social Security or Driver License to be mailed for application to complete. Worse experience ever, I will not move forward with application process. I have a credit score of 818 and do not need to give them my business.

This is is the worst bank to deal with. They charge 50 on interest that was paid in the month about the amount I owe. Please Please think twice before using this bank. I agreed to the mistake but they they charge until they bleed you to death. PLAIN AND SIMPLE. THEY ARE CROOKS AND CONGRESS WRITES THE LAWS TO LET THEM BE CROOKS.

I don’t know if JetBlue cares, but they picked a loser when they dropped American Express and went with Barclays! Since it is almost impossible to speak to a human being these days (and one that can understand and speak English), we spent three phone calls and about an hour trying to get replacement cards for our compromised credit cards.. They are totally confused and unorganized. They sent my wife her card separately from mine and then when she tried to activate it, they said that it was compromised! How could this be? They didn’t know. We asked to speak with a supervisor.. he transferred us to a recording that instructed us to call back later!!! In my opinion, JetBlue needs to get a new provider for their credit card. These guys are bad news..

We had a dog trainer that was in the news (KTNV) for abusing a dog. It was a franchise, so HQ immediately revoked their license. We filed a dispute with Barclays to get the remaining portion of our dog training fees back since they obviously would be unable to complete training after having been shut down. The now-disgraced dog trainers disputed the claim, and Barclays sided with them! We contacted HQ, and they refunded our monies after we showed them proof of Barclays being duped. After getting our money back from HQ, we closed our account with Barclays. If Barclays can't even be competent enough to process a dispute from dog trainers forced out of business due to license revocation, they cannot be trusted to handle pretty much any other type of fraud claim. This one was an obvious call. For anyone who wants to read the news articles, here's a link:

I had to report a fraudulent charge after being notified by another credit card immediately that this card has a charge I did not make. They do not have a great fraudulent check system. The other card has already completed the dispute and instantly refunded me the fraudulent charges. In addition I received sub par customer service both times I have called???

I signed up for the Jetblue card while on a Jetblue flight. The flight attendant that was pitching the card to the passengers offered 50,000 bonus miles to everyone who signed up that day. I did so, but when the time came for the points to be added to my Jetblue account I received only 20,000. Less than 1/2 of the original offer. I contacted Barclays via their mail center on the account page and their response was that they were unable to confirm the 50k offer and I would be receiving the current offer which was 20k miles. I will be canceling this card.

I entered into a repayment agreement with Barclays on 6-28-19, made a payment per the agreement on 7-5-19 & on 7-28-19, they took $1069.14 out of my acct. Now they're telling me I did the payment. I know I didn't. I only set up an auto pay with them for the amount of the agreement. When I tell the supervisors that it's odd how I entered into this repayment agreement & then would make a payment, set up on auto pay to repeatedly take out $1069.14 each month. Plus, I couldn't make any changes to the auto pay in the amount of $1069.14. Then, the 2 supervisors I talked with sounded dumb founded when this fact is pointed out.

We paid off the whole balance and closed the account. Five days later they withdrew $207 for automatic payment. Called back to inquire why they would draw a payment for an account that is closed and their only response was it was a computer generated error, actually a customer representative error because it should have been cancelled when we closed the account. Was then told that it would take 25-30 days for direct deposit!. I have never heard anything so ridiculous in my entire life, complete B.S. They take money for a closed account, otherwise known as stealing, and then tell you you have to wait 25-30 days. I’m pretty sure this is illegal, they should have some responsibility to the people who are wronged. I wonder how many times a day they do this? I can’t wait to for someone to initiate a class action law suit against Barclay.

BEWARE OF SETTING UP AUTOMATIC PAYMENTS!!! I have 4 other credit cards aside from this one, from other banks. I have all of them set up to pay the minimum due every month. Barclays is the only one that will double charge me. Meaning if I have already met the minimum payment for that month, the automatic “payment” will go through regardless. That is not the case with my other cards. I was totally unaware of this till this month.

Though there was a $99/yr membership fee for the Barclays Hawaiian Airlines credit card, I was lured by the 50,000 bonus miles to get one. The bonus miles terms were -- spend $2,000 on the card within 90 days of having the card, the Hawaiian Airlines bonus miles would be credited. I spent $2,013 within 90 days of account approval (April 10th - July 8th), but I didn't get the bonus miles. When I enquired, Barclays said their account opening date was when you submitted the application form (April 8th), not the date when you were approved to use the account (April 10th).

I opened this account to purchase a timeshare in May 2019. My credit was and is still outstanding. This account had a 6 month no interest on it and I haven't charged anything else on it. I called Barclay Aug 8th @ 12:25 pm because I wanted to know what was the cut off date to pay my total balance off and was informed that I was being charged interest by the first customer service person I spoke with. I explained that I shouldn't and he didn't investigate any further. I called back a second time with my contract in hand and the young lady checked again before I said anything about my contract.

Have been a client of Barclays Bank Visa Priceline for 10 years with good service. Starting in January 2019 the bank is experiencing severe internal issues resulting in duplicate charges on my statement. Barclays never brought it to my attention and I discovered it while reconciling my statement. They tried blaming the Merchants and performed disputes against the Merchants resulting in past due and late charges to me. Barclays finally admitted to internal problems. The issue continued as the credit and refills created more charge backs to Merchant. When you call you are sent to a Dispute Department that is outside of the USA and this department does not have ability to revered Barclays Bank systems in Delaware which results in communication issues and confusion. Managers never called back and you have to wait 90 minutes to speak with a Manager that tells you the problem will be corrected in 7-10 days.

First of all, I applied for this card but did not the issuer was Barclays Bank! First time I tried to used to purchase a ticket on JetBlue. I was duped to believe I was talking to JetBlue, but turns out I was speaking with a crooked online site. They did processed the charges for the ticket and another charge I was not aware of. Once I found out, I called JetBlue to dispute it, and they said I had to call the Barclays. Only to hear that "Madam, you did give them your credit card information", yes I did because I was lead to believe I was speaking with JetBlue reservation center. I had to insist for her to at least try to get the unauthorized charge disputed, just got a letter saying they could not help me.

DON'T USE THEM! No matter how hard you try to pay them off, they keep reducing my credit line. Always pay them way more than minimum payment and pay them early, have had them for at least 8 years!! Never been late on my payments!! Then they reduce my credit line and no notification, until it's done and 3 weeks out!! Worst credit card I've ever had. Now I'm going to get rid of them! DON'T RECOMMEND THEM!! And see from others that they do this stuff to many people!! No loyalty in this company!!!! Stay Away!! You will eventually have the same experience!!!

I made an agreement with the bank to make monthly payments. Someone had run the $5,000 limit on my card and the bank could not tell me who. $48 a month til the balance was paid off at 5% interest. Payment due the first of every month as I don't get Social Security until the 4th Wed of every month. Come Nov 2017 the bank decided to revert back to the old due date which of course would make me late every month... That's why when I set up this payment plan I advised them I could not make payments on that due date and we agreed upon the first of each month. I paid $48 and they claimed I was late again in Dec, again in Jan. I thought this is now going to be $96 a month, not $48 as agreed upon. I continued making faithful $48 payments each 4th Wed of every month. Almost a year and a half later Barclay now decides to terminate that agreement, raised my percentage rate from 5% to 27.49%. Banks do not seem like good paying customers!

Do not get this credit card. I authorized a charge for Freeway Insurance for a buddy of mine. Freeway Insurance charged my card again several weeks later in a fraudulent transaction. I attempted to have the charge reversed but Barclays said that the merchant can make subsequent charges without my authorization and they can do nothing about it. Do not do business with this company.

I went to pay my bill (early) & had an old bank account on file & as well as my new one I did not realize & when I paid it took from the old one, my bank informed me and then I called Barclays credit card services. He said made me believe no problem that there was no bank fee yet and he would credit it back and make notation of that. And because I transferred money into the old account quickly so that it did cover and it did the second time I also made another payment from another account just to make sure they were fine so I doubled up payments. When I called back after getting paid return bank fee, they said, "We can’t do anything about it."

Barclays decreases your credit limit to below whatever your balance with them is, damaging your credit, because they will report to the Bureaus that you are over the credit limit usage with them. Did that make sense? Your balance is $3000, your credit limit is $3200... They review your account, lower your limit to 2800 making it seem like you've gone over the limit they granted you. Not only does this damage your credit rating but they also get to increase the interest rate on you due to your over-the-limit status with them. They make this change based on your accounts with other creditors. It's not even based on your relationship with them. Even if you have all your payments on time, they will continue to do the above, time after time, based on your credit usage with other creditors, even if your other accounts are in good standing. Wrong. Run away from this Barclays.

When my debit card was expired a year ago, I was expecting to receive a new one. However, it never arrived to my address. I thought it happened because they messed up with my address since I moved from UK, even though I reported my new address before moving there. Then I talked to help desk, they suggested me to file some documents and send it to them. However, even though I sent them exactly the what they suggested, they rejected. Then I called help desk again, they suggested to send them another extra document, so I did. Few weeks later a lady called me to authenticate my identity. After they understood the situation they said they’ll send me a new card to my US address. However, the card never arrived.

I have Applied for the card online and received a message instantly that they will let me know the decision in a mail. Received a mail after two weeks asking to mail copy of SSN, Driver's License and utility bill. The mailing address is a PO Box and there were no Phone Number on the letter. Reading all the horrible reviews here made me feel lucky not to get the card approved right away when I applied. Who on Earth will mail their SSN, Driver's license and a utility bill to a PO box?

Barclays Bank said, if apply a new card and will get $100 credits back after first purchase. They cheat customer and don’t return $100 back. When I received a new card and called for activation, the customer service asked too many stupid questions make you can’t answer their questions. On the phone about 30 minutes with them. They make you give up then they said fail. They close out my card, so can’t purchase anything to get $100 credit back. They said, if I want an active that card, I have to Submit many many documents to them. They make you more complicates and make you give up to get $100 credit back. They are super cheater and liar. You will regret If you apply a Barclays Bank Card. If they have 0 star I’ll give them zero star instead 1 star.

Over 30 minutes on the phone. Customer service person pleasant but knew NOTHING and gave me WRONG info on Jet Blue upgrade. Asked over and over for Mngr. Finally, one came to phone. Manager was belligerent, "sorry", she gave that info. Took NO RESPONSIBILITY. Lousy service and took over 30 minutes with no resolution as to why I was not approved for email promo for Plus card. I have excellent credit and credit standing. Zero confidence with them. Beware.

I recently was in China and made two purchases using this credit card. The conversation rate on those two dates was 6.6 yuan to the dollar. The credit card company/bank converted the amount at a 6.2 conversion rate on an amount of $9670.00 thereby securing a profit/fee of $422.58 and billing me $10,092.58 on my statement. That is a little over 4% profit. This company claims they charge no international fees to use their card. BEWARE!

I had to move to another country and left my savings account with Barclays open in case I returned to the country. Had I known how horrible Barclays telephone banking was I would have never left my account open. Apparently the account I had didn't have an option for internet banking so I got stuck having to phone their international line anytime I needed something or some information. I don't know their hiring procedures but I never spoke to a native born, not once in all the years I've dealt with the bank (since 2013). I'm a foreigner, so I understand learning a second language but when it comes to things as important as someone access to their money, you better hire people that can communicate clearly and that has never been the case.

I owned this card for 20+ years. It was originally through Bank of America. When it was moved over to Barclays, my 4.5% fixed rate became variable without ANY notification. It was not until I noticed my percentage rate creeping up over time that I even caught this. Barclays was NEVER able to produce documentation as to why my fixed rate was switched to a variable rate proving I was never notified of it happening, but they could tell me when it happened. This is illegal and fraudulent activity on the bank's behalf. If done to me, how many others? In addition, they were making more and more interest on money that was originally borrowed on a fixed rate.

Please please AVOID THIS CARD!!!! It is the worst card I have ever owned. Their customer service is awful. They do not speak good English and they do not understand your questions. I had my monthly payments drafted each month from my bank account but they still charged me with late payments because they did not process the account properly on their end. They had problems with their program and charged my bank account over $9,000.00 and cost my bank account to be locked up (all because of their error).

I have 4 credict cards from different companies... The 3 others they have been increasing their loan amount that started at $ 1000 because I'm a good payer and they have all increased to $ 6000... barclays is still $1000... but the worst thing that bothers me is that the website constantly is not available,,, phone numbers of the company for customer service do not work.... no one answers... I do not want this card anymore fake company... I will close it as soon as I'll can communicate with this crap company.... fa

I received a replacement card and called Customer Service to activate. I got a recording telling me Customer Service was too busy, call back in 3 hours. Enough said. I have decided to cancel the account and shred the card.

I stopped using my card in April 2013 and have made a payment of ~$70 every month for 6 years on an original debt of $2,700. I have paid them almost $5,000 in 6 years and only $600 has been applied to my account. My current balance 6 years later is $2,089. They have charged me ~$4,300 in interest in 6 years on an original debt of $2,700. At this rate, I will pay it off in another 21 years and pay them over $22,000. Customer service was useless. I have filed a complaint with the CFPB. They will not get one more dime from me. SHAME ON BARCLAYS CARD! SHAME!!

I regret applying their Uber Visa card although the cashback rate seemed good. When activating card, they locked my card and asked me to provide docs to prove my identity. But after I sent to them, they kept claiming one of the pages in the fax is missing. I sent again and great - another page missed this time. I had to keep this whole circle for almost 3 months, because I didn't want to ruin my credit by closing it immediately. The other issue is their "$50 digital credit". In the terms, it is vivid that Amazon Prime membership is eligible to get the rebate after you spend 5k in the whole year. But when I purchased the 3-month Prime membership for myself, their system refused to issue the credit. I had to contact them and fax again the proof. Ridiculously, they told me even with what I provided, they will not issue the credit without a reason, except saying this is not eligible. Please do think twice before applying any card with Barclaycard.

I never been late with Barclays then Mercury brought Barclays and that’s when all hell broke lose. This is the worst company I’ve ever dealt with. Very unorganized & inexperienced representatives. I now have a 30 day past due on my credit report after numerous of calls verifying if I owed any past dues due from transferring my account to credit counselor. Please do not do business with them!!

I’ve had a Barclays credit card for over 3 years. I have never been late paying my bill and have a 100% on-time payment history with ALL of my creditors. About two years ago Barclays increased my credit line. Then about a year ago they decided to decrease my credit line which caused my credit score to drop significantly. Today, I received a letter in the mail from Barclays that said they reviewed my credit report and decided to decrease my credit line once again! I expect my credit score will drop, once again! First of all, I didn’t ask them to review my file and I didn’t ask them for an increase in my credit line! I have ALWAYS made my payments before the due date and maintain a 100% on time payments to keep my credit score up. Why pay them on time if they’re going to keep decreasing my credit line. My credit score will be affected regardless if I pay them on time or not. I would not recommend getting any credit card from Barclays!!!

I have an excellent history with them with 100% payments. Requested a simple increase for a balance transfer and they denied me and hit me with a hard inquiry on my report. Most companies don't hit your credit report especially with a hard inquiry.

I was able to accumulate points worth almost $2,000. I never used the points for cash, but for NFL experiences. Then one day out of the blue, Barclays Card canceled my card for no good reason. I was never late and never over my limit. They said I violated the terms of the agreement, and stole my remaining points. I begged them to just give me the points for cash, but they constantly refused. I said, "You can keep your card, but I earned the points..." They basically said, "I don't care. We are taking the points and screw you." What a terrible company.

First, they inundate me with email and mailing requests to move to a more expensive JetBlue Plus card. When I called to inquire about it, I was told that "there is no current promotion" to move me to the card. I would need to apply for a new card! Seriously?? I am an existing Barclays JetBlue cardholder and I have to apply for a whole new card if I want to move to another Barclays JetBlue card and pay more? But I wouldn't have to apply if a "promotion" were available, which they said wasn't and wouldn't offer it. Well then when keep sending me all the requests? The customer service was truly terrible. Was fine when I just needed to pay the bill, but as soon as I spoke to them - on an offer they sent me - I got so angry at how non-nonsensically they responded that I am looking for a new card.

I had a Barclay Priceline Visa Signature card which I occasionally use for many years, among many other credits cards. I am also the top 1% credit rated consumer. As I am getting older and sometimes forgetful, I learned the risk of caring all my credit cards in my possession all the time, so I only carry a few in my wallet and put away the less frequently used cards. I tended to rotate the use of the less used cards if I remember.

I acquired a Barclays card in 2015 via Apple! I started with an 800$ limit which increased over the years to $3000 and I applied for another card which had a $4,000 limit. I maintained both cards with no late or missed payment and in 2017 I paid both cards off and suddenly a few months later one of my accounts was sold to Mercury along with many other customers! They sold one account and kept the other??? and the final payment I made was never credited by Barclays...so when the sale of accounts went through many customers were showing a missed payment! And when I contacted them no one could provide any assistance since the account was sold!!!

I have had a Hawaiian Credit Card for about a year, when I got enough points for a reward I tried to cash in points worth $ 400 to use at one of their approved hotels. A month before my trade I asked to send me the reward or send it to my hotel. It never came. One person says it was mailed. Another says it wasn't. I've been emailing them over 12 times as well as 8 phone calls, 2 months later no reward reimbursement. What a scam. DONT GET THE HAWAIIAN AIR CREDIT CARD < IT'S WORTHLESS.

I have been trying to simply change what account my automatic payments are taken from. I went online, it said to do it by phone. I called, spent an hour with them telling me it couldn't be done online. Went back online, sent secure message, they wrote back saying call... I called, they said it has to be done online. This bank is a disaster, they don't know what they are doing, people are nice, but have no ability to do anything, even the supervisors.

I have been a customer with Barclays for many years...always pay on time, always pay more than the minimum. Now for the 2nd time in 7 months they have lowered my limit!! This makes it look like my card is maxed out and negatively affects my credit score... Is this even legal? As soon as I pay it down, they lower my credit!!! Do yourself a favor and don’t even apply with them!!

** service and extremely long waiting time, FTC should fine this bank for taking advantage of our time and money, they always protect the business even if the business commuting a fraud. No matter how many evidence you provide.

I applied for a card with a 825 credit score and no debt and was not approved and was told it would take about 30 days for review. Forget it. I'll go somewhere else that doesn't jack you around. It is almost impossible to get a live person... and when you do they are rude!

I have had a MasterCard with them for over 2 years. I have excellent credit, paid every one of my payments on time, then all the sudden they lowered my credit card limit in half. They stated that my balances on other accounts was too high. This happens right after I was furloughed as federal government employee. Their lending practices are discriminatory and unfair. Now it looks like I max out my credit card. Do not use or apply for Barclays US cards.

They really screw you in the interest. They make you pay every month full amount of interest charge. I have Discover Card. They take a year of interest and divide by 12 and charge me $16 and some change, Barclays charges. I never understood two cards 88.00 charge monthly?

I have had a Barclays card for almost 6 years now. My number was somehow stolen recently and a number of charges were fraudulently made over 3 days until I caught it and reported it. After a month-long "investigation," Barclays contacted me to say that one of the charges (the most expensive, of course) was validated by the merchant, a court in Alabama of all things, for a citation. I live in California, have never been to Alabama, and have certainly never been issued a citation there. If their fraud department couldn't easily identify this as an obviously fraudulent charge - especially since it was made amongst other fraudulent charges - then they are truly, truly pathetic.

We did some research into this company and we would be concerned with people who hold credit cards with them. We would recommend closing your accounts and not dealing with them. This is what we found. Every single number you call is nothing more than an automated message that does not give you the option to talk to a live representative. They do this on purpose because they do not want to talk to you and to avoid all questions to what they are really hiding. So we had to find out who was underwriting them and contact them directly. Well it turns out Mercury Credit Cards is not a bank or any type of financial institution.

I received a Jetblue credit card that I did not request and when I called the number to have it deactivated I was told I had to give them my social security number which I refused. I asked them how they acquired my social security without a request and was disconnected. This is a form of identity theft since I never gave them my number.

I've had the Barclays credit card for three or four years. Never missed a payment, never late & always paid more than the minimum. Yet they reduce my available credit twice. Why? They give me an excuse that my balance is too high. I have not used their card in over a year, yet always made monthly payments. They gave me a credit line of over $4,000, it's now $2,200. I now owe them about $i,800, never owed more than about 2,500. Can't wait to pay them off.

Been with Barclays for 5 years, only used the card for a year as they would not lower the APR. I only keep the card cause it’s free and the length of time for the credit is good to have. Their customer service sucks and the interest rate is double my other cards. Barclays doesn’t compare to most other cards or competitors.

I made a payment on October 31 of over $10,000.00 (we were paying for our wedding). This company cashed the check on November 14th and still has not applied the funds to my account. My credit took a hit because I am not willing to send them more money. I own a home and just recently got married, and HAD perfect credit. This company is bad bad bad and the people running it should be in jail. I am so mad I ever opened an account with this company. Be smarter than the rest of us here and get a credit card from somewhere else. ZERO STARS.

0 is what they deserve from me. They have been a nightmare. They are a ripoff. They accrued some type of interest which they will not remove even though it was their fault for making a mistake with my payments which are always on time and I always pay more than the minimum. They will lie to you and tell you that they will take care of it and in the end they will waste your time. I also tried using the card for a small payment and they have been giving me a hassle for about a week. They have given me so much trouble that I had to order a new card in the mail which I already received for them to put a block on the card for no reason. I called them to find out what is going on and they just tell me the same thing, that it should be working fine. They are ridiculous. A big 0 for them!

Don't bother signing up to get your "50,000 American Airlines" points because it’s a big fat lie and a rip-off. They find every loophole they can to avoid giving you your points. I never got mine, even though I paid my fee and bill in the first 90 days like they required.

We made a claim on an item we ordered and was stolen at the mail box. We jumped through hoops with endless documentation’s and then denied. Our other credit cards would of been easy to work with and would of covered this loss. Their “perks” are all for show. Disappointing. If you have not open an account with them... don’t bother!

A “school” helped us get business start up $ with 3 banks. Credit card company “A,” “B” for Barclay, and “C” each extended credit. When the school was sued and closed by the FTC for fraud, we filed a dispute. Credit companies “A” and “C” (their company names start w/ those letters) credited our accounts within 30 days. BARCLAY HAS STALLED, dodged, & repeated same dead end script for 8 months. I concur with others: STAY AWAY from Barclays!

I received an email from Barclaycard that If I enroll in the automatic credit card payment then I will receive $10. After enrolling, I received three statements and three automatic payments have conducted and it has been more than two months still I did not receive the promotion offer. I called the customer service two times and they always say blah blah ball but could not give me an exact answer why did not I receive the promotion. I think they just expect customer will eventually forget or ignore because of the small amount, however, they will make the profit.

I Was purchasing tickets to travel with my family and got the promo ad offering to apply for the CC and get a better rate and two round tickets. Long story short was not approved when my credit is above 750 and requested to mail my Social Security Card, Driver licence and passport or third form of ID... WTF??? Signing my life away if my documents get on the wrong hands!!! Call them and asked if I could provide the information in a different way and there was none. FYI I have an account with them currently.

Had a dispute with a merchant. Reported to Barclay Aviator Red Card. Provided them with 2 people to collaborate my statements. After 2 months, they never contacted my provided contacts. Then, stated they could not do anything because I provided my credit card. Dispute department and process was worthless.

I had a Barclays card for 4 years with a perfect payment history. In August 2018 they sold my account to Mercury Card. When I called Mercury Card they told me I was 30 days late. So I made a payment. They made an error, I made another Payment. They said they were going to fix the error. Today I found out they charged my account off at 60 days. There's nothing I can do. I just want to warn other people of Barclays. They seem great until they sell your account out... They Ruined my credit and it was perfect. Awful experience. Beware. NIGHTMARE!!!

I have had a few problems with Barclays over the years, but here is the latest. I submitted an online payment on 9/2/18. In the past, they have always taken the payment out of my checking the same day or the next day. I assumed that September was no different and that by the middle of the month, they had already received the payment. However, they decided to wait until the money was no longer in the account at the middle of the month before trying to take it out. This caused me a bank fee.

The Estate's probate attorney sent notice to Citibank regarding her death and stating that, per the law, they would need to file a Creditor's claim against the Estate in the timeframe permitted by law. Barclays FAILED to file the claim or respond to the legal notice filed in the local paper in the timeframe required by law. Barclays, due to their failure to respond to the notice and legal notice, no longer has any right to request payment. While they are VERY aware of this, they send the family member's threatening notes.

I consolidated my cards with my credit union and Barclays cashed the check on Oct 2nd. The money was never credited to my account. I called on Oct 5th. They said they would investigate it. I got a letter on the 12 that said I needed to go to my bank and get a copy of the front and back of the canceled check and fax it to them and I need to make my payment to avoid late fees on an account that is already supposed to be closed. I did both. On Oct 29th I called Nate they said they are investigating it still and I need to make my payment on Nov 2nd or I will get late fees again. This account should have been paid off and closed on Oct. 2nd when they cashed the check. They said I should call back on Nov. 8th to check on it. This is the worst company ever. If they can't keep up with my money they won't be able to keep up with yours either. I'm at the point of just using them now. Take your business elsewhere.

I've had a Barclaycard Rewards Mastercard for years. My complaints about this company don't relate specifically to problems I've encountered with my credit card account, but relate more to what a joke this card issuer is. They consider themselves a big player, but when you compare their operations to other national card issuers, Barclaycard is in the stone age. Their "account alerts" (i.e. Security) is a total joke. I signed up to be notified every time there's a transaction over $50. One would think in this day and age that would be instant, but not with Barclaycard... Their idea of notifying you means you get alerted 2-3 days after the transaction has occurred. Now think about that... 2-3 days... If I lost my card and didn't catch the fact I had, I wouldn't know someone was using it for 2-3 days after the fact. What a pathetic shameful joke of a service to offer their customers... Obviously they hire only the best technology people!

Bad idea Barclays for switching one of my cards over to Mercury. Mercury is horrible. They don’t care about their customers. I spent two hours on the phone today getting transferred around being left on hold for such a long time that a recording came on that said my allotted time on hold was up so I need to hang up and please try again and then Mercury hung up on me. They kept transferring me to different people. I wound up with six different people and no one would help me. Bottom line is I made my payment on time with Mercury the first payment I had since it switched from Barclays. I received a confirmation of my payment. A few days later I get a notification from my credit report stating that there was a derogatory mark from Mercury which stated that I did not make my payment on time which I did and have a confirmation number.

Have repeatedly had to reset mobile app password because they have some internal issue. In fact their service people acknowledge that many people complain about the poor mobile app design and use. Yet they have done nothing to correct their problems or improve the app. They are the worst bank to deal with and I would never open any account with them. JetBlue made a serious mistake changing to this bank and it has been a problem from the very beginning. If you need a credit card do not get a Barclays card no matter what they offering.

I open a credit card at American Airlines offer and they charge me a 95 dollar fee and I never got the credit card and they refuse to give me the money back. They charge me 95 annual fee and I never use it. I close the card. Stay away.

I reserved a room online. I was told if I open a Barclay Credit Card I would save $25. I did so. To my surprise I COULD NOT use the card because it had not been mailed to me... 14 days to mail. Since I could not use the card I attempted 4x over 2 days to cancel the card. I was on phone an average of 40 minutes each time and was told to call back as the department I needed was not available. Stall tactics? Anyway when I actually got someone to deal with situation they asked for the account number. DUH. I have not received a card. Anyway after some brow beating I was able to close the account. NEVER will do business with this bank. Customer service terrible and the stall tactics unacceptable. Be wary before you utilize their services. I gave a 1 star but really wanted ZERO.

I was with Barclays Mastercard for 3 years. Now they sold us out to some sideshow company called Mercury Mastercard. Every time I paid my Barclay bill, my credit was always available the very next morning... Well I look to charge on my card. No credit available... 3.00 available... just paid 700.00 the early am on Wed Sept 26th. I called 4 times. Finally someone answered. I said I wanted a supervisor or manager to talk to... they said no one available that they would call me back. That didn't happen... called again they said you have a 3 to 5 day waiting period before your credit shows up available **!! It didn't take them but a couple hours to take it out of my bank account!! If this continues I will cancel this card whether it means my credit score is affected doesn't matter. I never missed a payment for 3 years not one... I'm just totally disgusted and a very unhappy Mercury customer???

I've been with Barclays for 5 years, never missed a payment, never been late. They sold my 2 cards to Mercury. Their customer service line is overloaded and unable to take calls or the wait is over 30 minutes... that's as long as I've waited with no help. If you call the Mercury lost card/fraud number they pick up immediately. They cannot help with your account at that number. I was unable to establish both cards when setting up the online account. It required me to use another email account to set up the second card.

Had a dispute where I was charged by a merchant for a service I did not receive. The merchant agreed it was an error also. 6 months later and I am still trying to Get American Airlines Barclay to correct it. They are horrible with disputes.

I have had an account with Barclays for 3 years now with a $3750.00 credit limit. I got close to limit, and stopped using for a few months, and only made minimum payments. I finally after 6 months got a bonus, and paid $2500.00 on account. After payment cleared, Barclays decreased my credit limit to $1200.00. I called them about it, and they basically told me to go fly a kite. I told customer service rep how I did not appreciate how I had been done, and he said there’s nothing they can do. I will pay them off, and never use again. They are a TERRIBLE company.

It all starts with a merchant I ordered from who did not send ALL of the order. So naturally I filed a dispute when the merchant ignored my requests for the rest. Barclays basically just added a note to my account and it went on my credit report (just the dispute note, which can harm you if you’re trying to buy a house)! They also said I still have to pay the disputed amount and if they rule in my favor then I will get credit (Luckily the merchant made good so I paid it). LOL. Go ** yourself! Secondly, to get a limit increase, which I’ve had this card for a couple years now with a 1500 limit, they put a mark on my credit again by checking. None of my other cards do that and I have a lot. They still turned me down for an increase.

12 members of my family recently sailed on the Carnival Valor (2-6 August 2018). On 2 August, there was a table set up for people to complete a Carnival credit card application and get lanyards and bags for free. I (and many others in my party of 12) began to complete the application and I told the representative that we didn't want the card and asked if we could get a lanyard. I offered to give her $5 for a bag and a lanyard. She said, in order to get a free gift, you had to do the application but she said, "If you do not want it to be processed, then you do not use the correct information and it cannot process." I said, "You mean use random numbers for the SSN and DOB?" And she said "Yes, just numbers and then sign".

Barclays Letter feels like a SCAM. I applied for the JetBlue Credit Card. My FICO score is 839, so who would think a problem would occur? They sent me a letter asking for copies of my driver's license, bank statements and SS card. Who does this? They can keep their card.

First off, I want to start by saying I don't have a lot of credit cards but being a new business owner has put me in a money crunch. I've dealt with all the other companies in putting me on a payment plan in which to help me, a tax paying American. However, when I had a late payment last month, Barclays advised I needed to make my payment in order for them to offer me a payment plan. Ok, done. Then when I called back to make a payment plan they tell me my account needs to be in past due status in order for them to put me on a plan. The complete opposite of what I was told!!!

Reported a double charge from a travel company to Barclay. Started an investigation in May. Sent in all the required documents they requested. As of now, 3 months later, all I get is lip service. Tells me the charge is still under investigation... When asked when the investigation will be over or any such time frame, nobody can answer that. Have spoken to managers, and now they tell me if I want to go further I will have to write a letter to the office of the President... THE WORST CUSTOMER SERVICE EVER!!! As soon as this is over, I will be cancelling my card.

I have been a credit card client with Barclays for almost 12 years. Today I received a letter from an obscure credit card issuer stating that Barclays had sold my account to them and as of September 2018 my Juniper Card would convert to a Mercury Mastercard. Barclays did not notify any clients and doesn't provide any information through customer service other than to state that, "your account has been sold". To be clear, my account is in good standing and has been for the entire time it's been open. It currently has a 0 balance. Essentially what Barclays has done is force many of its clients into a business relationship not of their choosing. Your only options are to continue with a company that you know nothing about or close your account, which would be detrimental to your credit score. This entire action shows what a lack of regard Barclays has for its clients. It will be a very long time before I ever consider doing business with Barclays again.

I primarily used them for my travel card. I booked flights to Nicaragua for me and my cousin 962 total. When I did the initial transaction they denied the charge. I called them because I know I had nearly a 10k limit and hadn't used the card. They stated they declined the charges for security reason and advised me to rebook the next day. I rebooked the next day and the charges went through; they then for reasons unknown released the funds for the original booking. Now I have 2 bookings, I dispute the charges, they deny it. I try for a YEAR to collect my 962 from the airline to no avail. I go back to Barclay figuring since this was their fault that they would correct it.

This card does not care if you are a loyal member. I've been with them over a year with a credit limit of $3700, and out of nowhere they dropped it to $1500 without ever missing a payment. By doing that it also dropped my credit score over 75 points. The reason they gave me was due to information that was on my credit files, which was already there when I submitted my application. I'm so upset right now. Even when you do the right things you still get punished!

BARCLAYCARD REWARDS IS A RIPOFF. The few months I have had this card I get charges that I did not authorize. I went to pay my bill today at 6:01 pm CST and I am being charged a late fee because I didn't make the payment one minute earlier according to page 4 in small print of the credit card statement. I ENCOURAGE EVERYONE TO STAY AWAY FROM THIS RIPOFF COMPANY.

Have had the Carnival Barclays Credit Card 9 months now. It’s the WORST CARD I have ever used. Had my payments bank drafted so I would never be late. Barclays charged me a late fee and would not change it. Then they drafted THREE payments out of my bank account for $2,900. This caused an overdraft from my bank. They refunded $2,900 but did not refund the other overcharge. Their customer service is the worst I have ever dealt with. Said it would take 30 days to resolve the problem and IT WAS THEIR ERROR that caused the problem.

I received a letter with great sounding amounts, interest rates, and so forth. I was supposedly pre-selected. Immediately I went online, applied, and got a response. "We're unable to approve your application for a Barclays Personal Loan at this time." Why send me such a letter and waste my time? Certainly nothing has changed in my credit reports, balances, or anything else within a matter of a few hours or even days. I have always paid all my bills on time and usually more than the minimum. Don't waste your time with Barclays.

Barclay Card Loan Offer is fraudulent. I received an offer in the mail for pre-approved online loan. Offered great interest rate and payback options. Stated it was easy to apply with no hassle and an answer in only a few days. I provided all of the personal information they requested and even had a few phone calls with them (taking longer lunch break to do so). They continually called me maam instead of sir even after I told them I am a sir (and as it appears on the information I sent to them). I have a hypofunctioning adrenal gland, so I do sound more feminine than most men. They stated they could not prove my identity (I sent them my SS card, driver's license, copies of bills mailed to my home, gave them previous address information that I could remember (I've lived in the same house for 21 years), my W2 and a copy of my latest bank statement.

Barclays attracted me because of their savings rate and also they are supposed to be an international bank! The savings rate is one the competitive rate in the US; however, when I tried to open account it was horrible experience. The Company did not contact regarding my application, I contacted numerous occasion over a week and I was asked to send in verification documents which I promptly sent. After a week of back and forth I was told to reapply with my full name! When I called the call was dropped and never to be heard from this bank! To me this is absolutely unacceptable and unprofessional ways to do business. I will keep my money with American Express Savings as they are much better professionals to deal with and also highly competitive with their savings rate.

I kept logging into my computer to see when my $5,000 balance transfer was going to happen. It finally happened but to my surprise there was another balance transfer for $5,205 and transfer fees for both. One Transfer fee was $150.00 and the other $156.15. I called Barclay credit card on May 16, 2018 at 2:23 pm Mountain Time, to inquire about this and they tell me that it came from my computer. I assured them it did not. I asked to keep it the way it was because I spent the entire day figuring out how to make it work. I only asked that they take away one of the fees since I did not make the one balance transfer. I got nowhere with the first gentlemen I spoke with then I spoke to the manager and he repeated the same thing. They said, that they can send the $5205.00 back and I said, why would you do that, doesn't it cost money? I told them it was ok to leave it just do the right thing and take away one of the fees.

Due to the predatory lending policy of Barclays Bank, they are lowering the credit ratings of innocent credit card holders. With a due date of the first of every month, if the payment is made early during the final days of the month before, the payment is not credited to the month of the current bill, thus incurring a late fee and report to credit rating companies.

I have had this card for over 5 years. I would charge several hundred dollars a month to sometimes over a thousand and would always pay the balance in full. I recently purchased a home and my credit utilization has skyrocketed. I paid the balance off of 7500.00 then charged it back to 3500.00. They then LOWERED the limit down to 3500.00 without warning, trashing my FICO score. As if that was not bad enough they even closed the account!

I have been with Barclays credit card through L.L.Bean (they really need to rethink who they are using) for 10 years at least. Even though I have paid my bills on time and have an excellent credit rating, the APR shot up to 22%. It is outrageous. I have been thinking of switching to another bank company and transferring the amount which isn't a lot actually but I need to lower my monthly payments. They have recklessly increased my available amount without even confirming if I want to. I just hung up now from asking a rep (Cheryl) who did not have any time of day and immediately said no. I am utterly incensed by this lack of concern for their customers which also reflects on L.L.Bean. Until now I have been a dedicated customer of L.L.Bean but no more. Shame on them for doing business with Barclays who clearly has no concern for the customer. I will be looking into other options.

I contacted them in regards to fraud on my credit report by my brother and now they are trying to pin the fraud on me and their so-called investigator said they will make me pay for all my brother's charges.

They cut my available credit right after I paid it completely down. I've been with them for YEARS and have always been on time and paid more than what's due!!! Despite being a loyal customer, they refuse to increase my limit which does not help my score. I will keep this card ONLY to avoid hurting my credit score but if I could turn BACK the hands of time, I would throw their offer right in the TRASH!!! BARCLAYS SUCK BIG, BIG, BIG TIME!!! Consumer beware...

On 2/19/2018 I got my free credit report from TransUnion and under soft inquiries I saw Credit Shop and had no idea who they were. I called TransUnion and they said that Credit Shop was associated with one of my accounts. I called all my accounts and every account holder including Barclays card and everybody said they were not affiliated with Credit Shop. I got so angry I called Credit Shop. I spoke with Karen ** and she informed me that they bought 700,000 credit card accounts from Barclays in March 2017, and that customer service reps wouldn't know and I even spoke with supervisors who also didn't know. Karen ** at 877-203-7444 Opt #** told me that Barclays was servicing my account and they were receiving the money.

I closed my Barclays card because I had too many cards open and it affected my credit score which is in the 700s since I pay my cards off in full. When I closed my card, I was under the impression that I had a zero balance and cut up my card. There was a payment due from that month that I tried to pay off but then bounced due to the fact that I had fraud on my account and therefore my account was frozen. Here's the problem. Barclays didn't call me to resolve the problem once the 2 payments I tried to make bounced. Secondly, their system sets clients up for late fees by not zeroing out the balance prior to closing the account. There are too many cards with better service than Barclays card. Go with a card with better service, integrity and rewards.

For the last 3 months my Apple Rewards have been disappearing from my Barclay Visa account. Every time I call customer service they have not been able to provide any answers as to where my points have gone. I have called the "Office of the President" at Barclay Visa card and they are useless in providing any information. It is my belief that my Apple Rewards are being taken by someone on the inside of Barclay Visa.

This is the worst card I ever had. Waiting for a call from Lisa from their so called president’s office since forever. Card does not work abroad (even after informing them of travel), refused to give me copy of my statement, employees rude and disrespectful. Will cancel card. Also have several thousand charge a months and always pay it off at due date. Kept a reversal for 13 days until it was posted to my account. Borderline criminal.

I use this card for emergencies only. They have started charging a fifty cent "minimum purchase" WITHOUT MY CONSENT then hitting me with a $24/mon late fee for not paying the 50 cents on time! This is a scam and shouldn't be legal. IF they need to charge a maintenance fee on the card then do that -- but they are counting on no one noticing that 50 cent charge.

I have an above 700 FICO, and I've had this account open for over 5 years and have never missed a payment or been late. My initial limit was 12k, and somehow they have managed to decrease my limit every couple of years. I received a message from my credit monitoring this weekend, 2/17/18, that my limit was decreased again from 5300 to 4800. My balances aren't high on my other cards, most of my CL are above 30k and yet these guys somehow seem to decrease me. I have NEVER had a credit limit after 5 years of perfect pay history. Incredible. And of course when I call in to have them review on Presidents Day, they discussed my whole account, but chose to tell me I needed to update my phone number with Experian "whom they don't pull btw in Texas" and until then they can't process the review. Don't use these guys and if you do, this is what you're in for.

On Feb. 19, 2018, I used automated system like I have in the past make my husband’s credit card payment. I was not allowed to make the payment this time. Is this a new policy that a spouse cannot make the payment from our joint checking account? I have been doing this since day one but can no longer make the payment. This is just ridiculous!

Barclays is the worst banking company I have ever dealt with. In December I finally acquired my card after sending in a scanned copy of my social (not secure). In January Barclays withdrew my remaining balance of $2,884 on my new 15" Macbook Pro. The money withdrew from my checking account even though I had previously setup automatic recurring payments. My wife and I were perplexed as to why our checking account had suddenly dropped. We have a new mortgage, car, and other monthly payments and can't afford to just drop nearly $3,000 here and there.

In June of 2017 due to the hurricane I was left with a roof issue. I had a leak and contacted my insurance co. They sent people over that caused mold to grow throughout my house. I got so sick and was harmed. I am a disabled veteran. My house is a VA loan. I can’t live there due to the mold. Going on 4 mo I have had to live and pay somewhere else. I’m still paying my mortgage and bills. Both places. I’m not behind and I’ve never been late. Not on anything. It is getting to be too much. I have MS and autoimmune issues. I called Barclays and Melinda let me know she was sorry. They can’t help. They shut my card down a couple of months ago. I’ve never been late. I asked to please lower the rate from 25% down or make a plan or perhaps a payoff of something less. I offered 2000. On a 3000 Card. She said, “No sorry can’t help you.”

Received a letter stating that my 10,000 credit card had decrease by half because of a derogatory report on my credit report. I have had this card since 2008. Never late, always paid double what my payment is due. Call and told them this on my credit report has should have nothing to do with this Barclays. Explain that I am and have always been in good standing with them for 10yrs.

I've had a Barclaycard with Apple rewards for over 3 years now. I ran up a hefty balance and became delinquent due to Hurricane Maria - I was stuck in the Caribbean unexpectedly for about a month. I reached out to Barclaycard for help to no avail while Capital One put me on a program to help me get back on track. A few months later I paid my balance in full when I got my bonus. The day after I paid in full Barclaycard lowered by credit line by two-thirds and gave me no option to challenge their decision. I see a lot of bad reviews on this credit card company and I now know why. Please beware!

I was approved for a credit card with Apple Rewards from this bank back in October and I still have not received the card. I have already called 3 times. For the third time, I requested to talk to a manager and he is the worst person someone can be on the manager position. Does not seem to care the inconvenience customers experience. I said, "Can you check on the postal service," his answer was it is my responsibility and not the company's. I asked, "What if I don't received the card within the next 7 days," his response would have to order a new card which is another 7-10 days which makes no sense at all coz if I don't receive again they might ask to wait for a year.

I contacted customer service on card to report damaged chip on my card. It was frequently refused in NYC stores at which I had frequently used it. Customer service was below horrible. But Barclays is the only card which awards Miles and More directly each month. Awful nasty phone call.

To improve my credit score I generally always keep low balances on my credit cards. From time to time we all need to utilize our available funds for emergencies. Right after I paid Barclays Bank credit card to reduce the balance to be under 50% on my credit card, they reduce my credit limit to equal my new Balance. This action destroyed my credit score, hurting my chances of getting a new house. That $4500 dollars I paid them, could of went somewhere else to help my family after our house got destroyed by Hurricane Irma. Instead this bank took my money, cut my credit limit more than half, and without warning. Poor company practices.

Calling this bank a scam could be an understatement to me. I’ve no proper phrase to use to describe my disappointment. I got a credit card through Apple, purchased a phone under their interest free policy for 12 months which was supposed to close on 3 December. I paid off the balance in July. After paying off the balance, I purchased another phone under the same interest free policy since we’d agreed that they won’t charge interest if I make a purchase over 400. All of a sudden, my payments have been paying interest. I pay over $50 a month but the credit balance keeps growing.

This company is horrible. The customer service is the worst. Someone fraudulently used my card. I've been trying to resolve this for months. Every time I call Barclay, they say the last person that helped me didn't remove the fraudulent charges and they do not know why. Investigations take 5 to 7 days. Reported the Fraud in Oct. It's now Dec and it's still not resolved. They call me every two days telling me to pay the bill. This card was closed and people still are trying to use the card. 12/6 - Cameron ** is the last person in the Fraud Unit to help me. Barclay 866-408-4070 customer service stinks!!

I fell behind on my Barclaycard account, and later agreed through its designated attorneys to a settlement. It is now more than three months since that time, and my credit report still shows I owe the balance, less the settlement. When I called to complain, I was told it is this horrible bank's policy to keep hurting former customers in this way. My loan officer (not for Barclays; for a legitimate, honest lender) tells me this is illegal. I have sent a formal complaint to the Delaware Banking regulators requesting that the bank be ordered to follow the law and that economic sanctions be placed on it. Here's the bottom line: DO NOT EVER, EVER DEAL WITH BARCLAYS BANK IN ANY WAY. It is an unethical, criminal organization. Avoid it as you would the mafia.

I originally opened this card as a Travelocity Visa. I kept it on hand and hardly used it. I just kept it in case of emergency. I used it every few months just to keep it going. Because I barely used it, I would pay it off right away after using it to avoid forgetting. I did not opt for paperless billing just for a backup. Last year I received notice that my account would be Barclaycard services Mastercard. I had hoped this would be a good company... But, BOY WAS I WRONG!

Barclays Bank sucks!!! I open an account with Barclays through Apple years ago to purchase a computer for my daughter. It was the only time I ever used it and I paid it off in a couple of years. Eventually the account was closed. About 3 years ago my ex-wife applied for and opened a new account in my name and without my knowledge. I'm not sure how she did it, probably online. Of course she would have had knowledge of my name, SSN, and address.

I was booking a flight on the internet through Priceline, just before pay off tickets I was offered 100 discount on current booking getting the Priceline MasterCard Barclay. After they got me to input all the personal info requested it just bounce me right off. Never got the discount but they already got me with the Barclay Card. Called Priceline about the issue. They referred me to Barclay bank. It was a nightmare to get in contact with a live person at Barclay customer service, they would put on automated system forever and when finally got a live person, they were the most rudest, most disrespectful customer service ever. When tried to explain the situation some would even hang up on me. Finally I said, "Look, I just want to cancel this card because I don’t need it." Well to this day trying to cancel the card has been a nightmare. They tell is cancel but I’m still receiving emails of it being active. Stay away from this trap.

Received an alert from credit agency. Barclays Bank made a hard inquiry under management name on all 3 credit companies, which lowered my credit score. Definitely did not apply for any credit with this bank and have called them repeatedly on toll-free number to no avail as cannot get live person. Did not leave message on recording as felt this is not protocol for most reputable banks. Believe this bank or someone is fraudulently trying to open credit under my name. Have alerted all credit reporting agencies, but am upset there is no resolution nor can talk to someone there and after reading reviews here, appears they operate unethically at best.

On October 28th 2017 I was notified by Credit Karma that an account had been opened in my name. Credit Karma provided me with a phone number to call the creditor "Barclay Bank" and investigate this account which I did immediately. It turns out that Barclay Bank allowed a Fraudulent account to be opened in my name even though I live over a thousand miles away from the application information provided by the suspect. Barclay did not call me to confirm this fraudulent account or notify me in any way. I had to pay TransUnion to freeze my credit, Called the police, called the FBI, drove all over town to fax papers, reports, filed statements at the local police department and now suffer the feeling of being victimized.

For the second time in one year Barclaycard has started charging me for late charges and extra interest on payments they had already received from my bank. According to my bank, Barclay only accepts check payments from banks as opposed to electronic payments. I have my bank automatically send my payment every month by the due date. Every month Barclaycard calls me to say they haven't received payment and late fees have been applied. Every month I check my bank account to find that not only was the payment made but the check was cashed!

I had not received a Barclays statement for one month and was charged $27 late fee. Then it happened again one month later and was again charged a late fee plus interest. I have been at the same address for 15 years and took this up with the USPS and they said they would be extra careful that the statement was delivered. Well, when it happened the second time I knew it was Barclays wanting to make $$ on me. I am paying off my balance and will not use this card again as I feel Barclays is the fault here and not the USPS.

I have had this card for at least 5 years, never been late, always pd over the minimum except for a couple of months this summer when I changed jobs. They reduced my credit limit causing my credit score to drop. This is the second time they have done this to me. I have no late payments ever, anywhere. When reading the reviews I discovered they are doing this to others as well. Do yourself a favor and stay away from this card. I'm paying it off and dropping it.

Called Barclays Credit Dept: I was approved 9/17 for the 30-day offer of free credit for 1-year on the purchase of the iPhone 8X. When I couldn’t take advantage of the free interest offer before the 30 day offer period was up because the iPhone 8X wouldn't be available for pre-order until 10/2, I asked if the offer was being extended. The response was no so I asked that the acct be closed because I only opened to take advantage of the iPhone 8 interest/free offer.

Applied online for an LLBean VISA card offered through Barclays Bank. Got rejected within a few hours. I have excellent credit and haven't moved in years so I was surprised. Called customer service and they informed me that there was an identification issue and that I needed to snail mail to them a copy of both sides of my social security card, drivers license and a utility bill. Not something I wanted to do for security reasons. I asked what the issue with identification was and they (spoke to 5 different people at different times) told me there was no way they could tell. Their only solution was to mail in the documentation forms. I asked if I could attach copies of the forms to their secure website but that was not acceptable. Mail was the only way. I inquired whose attention it went to and the answer was simply a PO Box. I asked how I could trace the status of my application and they said you can't.

We made an overpayment to this company and instead of them refunding the money overpaid, they did some type of payment adjustment and are giving us non exact information as to where the money went. They never contacted us regarding the overpayment. However there is a "payment adjustment" on the account but they cannot give us any information... Account number, name, place where this money was sent to. It's been over 2 months now and we still have not gotten the overpayment refunded. And no answers as to where it was applied.

I've read more than a dozen reviews of Barclay Rewards MasterCard, and each one describes a similar issue I've had with this company. Although I've always carried a monthly balance, I've never missed a payment in the five years I've had this card, and always pay double the minimum due. Because of a recent illness in which I was hospitalized, my balance due increased to about 30 percent of my $10,000 credit line. As a result, Barclays immediately reduced my credit line more than 50 percent, causing my credit score to tumble. It's clear to me that this company lures in folks with fairly decent credit scores, and then drops the hammer in times of need. CS is helpful but powerless, and supervisors extremely rude. Even with a high interest rate (26.99) I counted on this card in times of need, and Barclays didn't give a damn. I wouldn't recommend this card to my worst enemy.

on Wednesday I have sent them color and black & white copy of requested documents again to see may be on ewill work for them and next day I have received a call that every thing is clear now and I can use my credit card. And I was able to pay my card online after few hours. Thanks but I think they should offer just prepaid cards credit card seems too much for them to offer.

I regret opening this Barclaycard account! After many years as a loyal account holder with another bank I decided to take advantage of a balance transfer offer from Barclays to save on interest charges with my other credit accounts. Barclays botched the transaction in a major way, essentially doubling it and putting me about $10,000 over my credit limit of $10,000. Now you would think they would have realized that doubling a $10,000 transaction on a $10,000 credit line would put the borrower $10,000 over the limit, but they did it anyway.

Currently I am seeking an attorney interested in going after this completely unethical company. I would appreciate any comment to help with this effort. They have single-handedly ruined my credit. Every few months they lower my credit limit which pushes me to the limit of my credit and causes my credit score to drop. I have never missed a single payment, for that matter always pay way over the due amount but still they lower my score. When I started with them my score was 712, now it is 686. It was going up but since Barclays started hitting me with the credit limit it has been steadily dropping. Sure, they have a decent interest rate but get ready, it is as if they are intentionally trying to ruin my creditworthiness. Horrible company.

Applied for card for JetBlue purchase and to get the benefits... 4 months later still couldn't get approval or card despite having perfect credit. They asked for copies of SS card, Driver's license, Passport, utility bill, bank statements to issue a credit card despite the fact that they KNEW exactly who was applying. Name, SS and address on application, credit report, and JetBlue account, employment all matched. Phone # is listed and verifiable. With some effort spoke to office of the president customer service, they were as incompetent, uninformed and useless.

Tried to make a charge. For no reason they blocked my card. Called Customer Service. They are argumentative, not helpful, 40 minutes for a supervisor, and I am still talking to them without the issue being resolved. I even went through there text verification process, but to no avail yet. Their excuse is that the website that I was placing an order at was questionable... bottom line my card is still blocked. I'm not a new customer and have never been late on a payment with anyone anywhere. For the record I am now on hold with a supervisor who said she would just be a moment. Heading towards an hour now...

Customer service varies from excellent to indifferent. Very few staff visible in the bank premises. Everything is automated and therefore impersonal. Staff from Barclays Bank/Juniper Financial, if you can locate them, are helpful but more often than not, conspicuous by their absence.

What can I write that hasn't already been said? During the application process for a card there is ZERO communication from Barclays via e-mail, phone, etc. On their website, there is no customer service number for applications, only current cardholders. When they eventually send information via the post office, they are not specific with the documents required and what will be accepted. When I submitted a utility bill, they informed me that wouldn't be accepted. Eventually they said I could send in a copy of my lease to verify my address. After calling back, the next customer service rep said a lease would not be accepted. I cannot stress how horrible communication is at this company. I would highly recommend applying for a credit card with a company that actually knows what they're doing.

I stayed at Best Western Plus during busy season. Loud neighbors. Bed wasn't fixed. Opened dispute and Ring made it sound like I was the issue. My account was in good standing, 750 score, all bills paid. They sent me threatening letters to pay all interest! Wow. Zeroed my BALANCES out and cancelled both Barclay Ring and CashForward cards. No interest for them!!!