American Express Platinum Card Reviews

They like to report a balance even when your card is at zero.

The customer service I received has been wonderful, heads and tails above everyone else. JD power has rated them number one in customer service for six years.

I returned from a trip to Italy. I purchased my hotel through AMEX travel. The hotel was listed a “lowest price guarantee”. When I got to the hotel, they gave me a receipt where the price was SIGNIFICANTLY lower than the price AMEX quoted. AMEX said if I had booked directly that would be the lowest price but they would not honor the price. Highly disappointed.

I greatly enjoy the rewards and benefits the AMEX Platinum Card provides but what prompts me to write this review is their handling of a recent dispute I had with Virgin Atlantic airlines. When my mother in law was unable to complete travel on a refundable international upper class flight worth approximately 5500$ Virgin would not give me a refund amount despite my inquiries weeks ahead. To change the date (up to 6 months in the future) they wanted an additional 5 to 10k. In the end I had to cancel the flight without being given a refund amount but felt comfortable given that if I downgraded to an 800 pound economy flight I would have received a refund of over 2200$.

In my experience this the worst credit company I ever worked with. They keep lowering my credit cards limit without any reason. Very disappointing customer service and they don’t respect customers at all. Think twice if you want to be treated fairly and respectful.

This company is extremely hypocritical. They read off the script stating that you value your loyalty, in my case of 11 yrs, but in reality they don’t give a damn about their customers. I have never been late in my 11 yrs, my credit score hasn’t changed give or take 5 points up and down. They don’t like it when you use the available credit they set for you. If you get too close to using the full available balance they will lower your credit limit without notice.

I am outraged by the complete failure of American Express to support a loyal customer of over 30 years. In a time-sensitive and deeply important situation—traveling for my son’s master’s graduation—I reached out to American Express for immediate assistance. What I received instead was cold, rigid, and utterly ineffective handling. I was subjected to irrelevant and unreasonable security questions, including being asked for my husband’s mother’s birthdate—despite the fact that she passed away over 20 years ago—while no real effort was made to resolve the issue. There was no urgency, no accountability, no escalation, and absolutely no customer care. I was left completely unsupported at a critical moment. This is not just poor service—it is a complete breakdown of what American Express claims to stand for.

Terrible organization. I highly recommend going anywhere else. Poor customer service and communication.

I have three AMEX cards, Business. Platinum, Delta reserve and Delta Platinum. Our business spends hundreds of thousands of dollars on the cards. Had an issue where I shipped a valuable table with UPS. The table was damaged, I purchased insurance and UPS is refusing to pay the claim. Asked for a picture of the box 3 weeks after I submitted the claim with all pictures showing the damaged item in the original wrapping. Protested the charges on AMEX noting that UPS did not fulfill the contract to deliver the items in the same condition they were sent.

Horrible experience with AMEX. Too many phone calls, long wait time. After months of disputing, they still charged me late fees. The credit card was finally credited. BUT they still charged me interest even though it was not my fault. Never Again!! Scammers!!