WEN by Chaz Dean Reviews

I've never had an allergic reaction like this to a hair product before - not even in my younger days when I could not afford particularly good products. Wen felt fine while I used it in the shower. I applied the product - less than recommended, as the recommended amount seemed wildly excessive - and rinsed thoroughly. I don't enjoy lingering odour of any product in my hair, so a thorough rinse is a habit, regardless of what I'm using. An hour later, I noticed my scalp was itchy in places. The itchiness spread over the next 30 minutes until my entire scalp was affected. Then the burning started. I didn't wait any longer and gave my hair/scalp a good scrub with my regular shampoo. Luckily, that helped. The itch/burning went away and I was left with a tender scalp for 2 days. It makes me wonder what is in Wen.

I am so pleased with Wen I can hardly contain myself. I kept hesitating and putting it off. I finally took a leap of faith and ordered it. My hair has never looked this great. It has body and shine I am just so excited. Thanks Chaz! I just love it.

I received my product and found out that I was really going to pay $108 instead of the $34 that I was told. When I called to tell them that I was never told about this price he would cut me off and tell me he was trying to help me decide if I wanted to keep it or send it back. I told him I would send it back because I'm not paying that since I was never told that amount and if I had known about that amount I would've never bought it in the first place. He continued to cut me off so I asked for a supervisor and told me they don't have supervisors and that there was no corporate number that I could call. When I started talking again he hung up on me! I called back and the next lady was rude as well so I blocked my card so they couldn't take my money since I never agreed to that amount. I was more than willing to send it back but they don't want to listen to me! I will never order this again! They really need to teach some customer service to the reps!!!

I DID NOT ORDER THAT SHIPMENT! I NEVER gave my permission to you to ship it to me. The only thing I ordered from you was the trial package that I paid for at that time. At NO TIME did I sign anything that indicated I was obligated to buy more. If that was hidden within the fine print I think that is a horrible way to conduct business. Plus I think $135 for shampoo is totally insane. I am not paying that. If you insist on trying to force me to pay for that I will publicly fight it. It is now apparent to me that Chaz Dean is nothing but a scam artist. I am going to complain.

When I made what I thought was a one-time online order, I was enrolled in a membership with periodic automatic shipments (and billing). Canceling the account was nearly impossible. MANY other people have reported this same problem.

I wanted to try out the product so went online and ordered. The product did not work for me at all. It left my hair greasy. In 6 weeks, they had sent me another box of product at triple the originally advertised price. I returned the product and canceled my account. I was told that they may still bill me for the product even though I returned it. Additionally, I had to pay the returning costs because I had to open the invoice to see where to return the product. Finally, they refunded me a portion of the cost, charging me a "re-stocking fee". Although this may be common practice, I find it reprehensible.

I have used Wen products. I have lost hair and after discontinued use still lose excessive amounts of hair. I have no receipts but have a lot of product left as they continued to send it until I told them if they sent more I would not pay or return it.

This is the worst customer service I have ever seen. They charge your account for upcoming months' supplies of their product before you even get you first order and when you call to rectify the problem they talk in circles. I am extremely unhappy. They took $29.95 out of my account 3 times within 3 days for a $29.95 order. I couldn't believe it and had to have my bank dispute the charges for me to get credit back. Unfortunately it overdrew my account and I incurred overdraft fees of $70.00 so now they are into me for $159.85 for a $29.95 order. Please do NOT patronize this Company until they get it together.

I will "never" order their products ever again!!! My credit card (Mastercard gift card) was declined and instead of calling me and telling me, they just deleted the order, and (after it was back ordered for several weeks!) I got the vitamins, and their email saying the order had shipped. So I cut up the gift card and threw it away, just to avoid problems, and now they say that they don't have the gift card number. They said it was voided because it was a gift card, and so now I'M out 120$ and a 3-month supply of WEN pomegranate shampoo. The operators were horribly rude! The company itself is horrible and ridiculous. No one I know will ever order this product again!

I've been using this product and my hair has been falling out. I didn't realize it was from using the Wen products until I started using it again exclusively, and my hair started falling out again. I just happened to talk to someone I know, she told me her hair was falling out also and she was using the product too. She told me she saw on the website that other women had problems with hair loss and told me not to use the products anymore. I haven't order the products in a while, because they wanted me to keep buying them with autoship and I couldn't afford it, but I still have the products.

Signed up for the introductory offer, apparently in the small print we signed up for a membership. The customer service is impossible to deal with and when I asked to speak to a supervisor, I was told that they were all busy. Impossible to opt out of the membership. The service rep was polite but no help what so ever. Gave up and contacted my bank to block any future charge attempts. Lesson learned. What a horrible company.

I did not agree to a "membership." I thought I was making a one-time purchase after watching the entire infomercial. I was completely underwhelmed by the product and then came home today to find a new shipment that I did NOT agree to. I looked back at the emails and there is nothing about a "membership" or agreement to future purchases. I phoned the company and they say that I clicked a box when I made the first order that obligated me to two future purchases for a total of $104 when all I agreed to was $29.95. Judging by some of the other reviews here I am not alone. Avoid this scam!!

Setting here with it in my hair reading these complaints. Received the product a year ago. Used it a few times and did not like the way it made my hair feel or how it smells. A couple months ago, I came across a couple of boxes of the product, just like everyone else it took me a few tries to stop the shipments too. I decided to give it another try and use it. The main thing here is the DAMAGE that is being done to your hair. I am almost bald because I never believed the thinning of my hair was being caused by the product. I blamed it on age, medicine, etc. If I had not luck up on this website I would still be using it. Even if and whatever you have left stop using it. They should be sued.

They were supposed to send me two bottles of the Summer Honey Peach and two bottles of the Six Thirteen. I never received these items. One reason is because after I called back, they were out of the Summer collection. But yet I've been charged 112.00 for items never received. Extremely frustrated. What ever happened to being professional and honest from the start? Come on, they knew they were out of the product and yet still never sent me the two bottles of Six Thirteen but charged me anyway...

Stay away from this business, as it's a marketing scam and take your credit card and continue to send you product after you cancel and continue to bill you. They ignore state and federal credit laws and harass you. The product is garbage and it's an illegal marketing scheme. Run away from their products.

I been using Wen for 5 months and love it. My client that's 80 yr old turn me on to it. She been using it for 5 yr and her hair is full, vibrant and alive because of Wen!! And we swear by it, we will NEVER use any other products but Wen. We never had any problem with reordering or issues with lying! And they do tell you that you will send you more product every 3 months so people need to listen better to the commercial. My client and I think this product is truly wonderful and again she 80 yr olds and has not loss hair from this product, in fact her hair looks more alive than it ever has since she started using Wen products. People have their opinion in Wen but Wen is the only way to go and I won't use anything else. Her either!!! So we want to thank Chaz Dean for making a great product that we love so much!!!!

I first ordered Wen about a year ago. I thought I liked it at first, but then noticed that often my hair didn't look clean afterward, like all the product didn't wash out or something. They say it takes time for hair to adjust after stopping using regular shampoo, so I kept using it. I tried using less pumps and called to have my shipments be farther apart. Even using less product didn't help, it rinse clean. I called and they recommended I use a different formula (lavender). I did, but had the same issues. I called to cancel, they said it was taken care of.

I have purchased too many products from Guthy Renker to fall for the "only $39.99" for all these products b.s. I have very fine hair, and felt this product would weigh my hair down, as even conditioner seems to do that. My stylist had good things to say about Wen, so I tried it. However, I bought it from Ebay. I paid significantly less for a HUGE bottle of the lavender scented shampoo, and I must say I have been pleasantly surprised. It lived up to everything promised in the infomercial. I bought it because I highlighted my hair pretty light (I'm a brunette), and I didn't want it to look fried. I don't have to wash it more than 2-3 times a week, and my hair is in better shape than it's ever been.

As all of the other ladies have stated; rooked into a membership program I was unaware of. After I received the product I ordered and used for a period of 12 days, I contacted them to refund my money, as per their money back GUARANTEE. I was well within the return product time and called customer service. After waiting on hold for quite a long time I finally got an employee who was certainly not fluent in English.

Purchased the Wen hair products and tried for a couple of shampoos - the shampoo dried my hair out. The worst ever. I returned the products, but they will not issue the refund and they continue with the reoccurring charge. I have contacted customer service several times, and each time, they say the account is cancelled, that they will refund the reoccurring charges but they have not. This is very frustrating.

Well it didn't work for me so I feel that's a scam. Cause it said ALL hair types, I guess not my hair type. Anyways and I tried to send back the pills they had promoting and they kept sending them back. Then I just never got it back so I thought maybe they finally accepted it back. But I was wrong, got collection thing in the mail and call them and they told me I never sent it back. **!! So screw this guy and his shampoo.

I'd always taken good care of my hair, it had never been chemically processed; and WAS long, shiny and beautiful. WEN is very expensive (surely, Chaz Dean is a millionaire by now), but I thought it worthwhile, if it kept my raven locks as lovely as ever. At first, I liked it. BUT after the third try, my hair began to fall out; it was dry and the color was different. Blaming thyroid medication, I consulted a doctor. But after ruling out other factors, we determined it must be the (new product). Aaargh! Hair was in the drain, on the floor, my pillow and hair brushes; plus my scalp itched like crazy.

First time using it, it felt nice and looked nice, but after 2nd, 3rd and 4th, my hair became dryer and frizzier, awful stuff. I cancelled with no problem and have kept my confirmation for the cancellation in case anything happens.

This product/company is a complete SCAM! I wish I had read the reviews before ordering. The shampoo made my hair greasy and flat. To top it off, they send you a whole new package less than a month after the first one. Who would need that much product if it actually worked? I immediately called my bank and made sure Wen could not charge my card again and they told me to call them if I did not receive my refund after returning the package. SHOCKER... a month has gone by and I have yet to receive my refund.

Many years ago I found this product in the store for a few dollars. I used this religiously and it was the greatest product I could find. Then it disappeared from the shelves. In the last few years I find it being sold for 6 times the amount on television. Was what I bought a test product? Why is this product not affordable for everyone, not just the well to do that can waste money on their hair for the amount that I can feed my children on for 3 days? If it was more affordable and in the local grocery store I could guarantee I would buy it for my family. With that said, it would be a purchase of 3 bottles a week for 52 weeks a year. Even at 10 dollars a bottle which is expensive enough in the real world of real people, it is still doable. I could care less at whose name they use to sell the product. The product itself is what I want to purchase. This product helped with my oily hair and was equally satisfying to my niece's dry hair.

WEN hair care says "We are sorry, your IP ** address is blacklisted..." I am outrage that my hair nor my money is unspendable with them.

Wen Hair Care cleanser and hair products made my hair break off and fall out! My hair will take years to grow out! I am 56 years old, a realtor, depressed and FURIOUS!!!!! My self-esteem, my appearance is damaged from Chaz Dean's harmful products! This product is sold with malice and fraud, damages fine hair beyond repair.

So all I wanted was to stop getting emails from wen so I called the number on the email because I kept trying to unsubscribe and kept getting emails. I called the number and they asked if I had an account I said "ugh no." They ** hung up the phone. Wow.

At first I thought I was losing my hair because I was pregnant. Five months after giving birth my hair continue to fall out. More and more started falling out. While using when I started getting dandruff. All I wanted was shine healthy hair. Now I got hair falling out itchy dirty dandruff hair. What do I do? What can I do? Please help!!!!

I ordered two weeks ago and I still don't have my product. This is just pitiful. Took my money but haven't received my product.

Just want to try their product, end up just like others - got the product, product does not work the way they has on commercial. I called canceled, continue to send to me and charge me for membership installment, hella expensive! I can get better product on Amazon. The worst part of this company is that they keep sending you product, and charge you without your authorization, even order had been cancelled for a while. They starts that whole new shipment again (they only shipped the first shipment and they want to charge you for all shipments). That is their trick.

I ordered Wen after I saw the infomercial on tv. It did make my hair soft, but also made my hair fall out in handfuls and made it feel very greasy and not clean. I called to complain and was told I would have to pay for return shipping. They claim they never got my package back.

I had been wanting to try Wen for quite some time. When finally it was available in Canada, I was overjoyed and ordered it immediately. Unfortunately when it arrived and used it, my excitement for the product went away immediately. As soon as I began to lather, my scalp began to burn. I thought perhaps it was supposed to have a tingling burning sensation but nothing like I had felt I rinsed it and it continued to burn for the next 15 minutes. I do not recommend this product at all. Especially those with sensitive skin.

Believed the TV commercial hype...boy was I a sucker! Do not believe the infomercial!! This product may work for some but made my hair dry and thin. When I ordered it, there was no mention of auto renewal shipments. A month later I received another package shipped to me along with a charge of $45 to my account. When I looked at the bill, it said that I owed a total of $134 in three payments and would be getting two more shipments. I never saw anything about this and never heard anything about this when I originally ordered. They went about this in a very sneaky and deceitful way and it is a very underhanded business practice. When I called to cancel any future orders and return this one for a refund, they try to change the order and sell me more, which was unbelievable. I am very unhappy with this company and the products. Do not trust them or their products.

Bought into Hype. Noticed hair loss, scalp itchy, etc. Contributed to changing weather here in Canada but had my bank and Visa call me to say look into charges so I did. Not only were they charging overcharging one payment per month but were and have been till Feb 2015 taking three payments per month. Had to send in 47 pages from bank statements to prove as their computer showed only one payment so I had to prove it in writing from RBC and VISA.

I saw Wen on QVC (I believe) with my mom. I ordered Wen for the one time payment of $29.99 I believe in 2011. My mom also ordered Wen. After receiving the product I used it and after a few days my hair started to break and seemed worse than before. I called them and canceled so I wouldn't receive any more products and no more bills. They told me it was settled and I wouldn't have to worry.

I have called a total of 3 times to get the auto ship cancelled and each time they say they have cancelled but yet I get another charge. After threatening them with a formal complaint to my credit card company and the Attorney General of my state, they have refunded the charge minus the shipping. I did not order this product as I have the dates, times and names of people that I have spoken with that "cancelled" the account and should not have to pay anything. THIS COMPANY IS A SHAM...THEY ARE SCAM ARTISTS!

I have been using Wen shampoo for about six months now and I love it. I find that my hair does not fall out as much as with regular shampoo. I don't have to wash my hair everyday. And I rec'd my shipments just when I'm running out of the product. I don't have to buy any other product for my hair, just a small amount of hair spray. I don't understand when people say, "Wen made my hair fall out." For me, it's the opposite. My hair is thicker.

I want just the promotion advertising and there a catch that not talked about on TV. They want to send you more monthly unless you call and cancel. I want to cancel before I order. I couldn't because this is hidden scam on ordering products so cancel.

I used Wen twice and went back to my regular (CHEAP) shampoo. It dried my scalp and I had big flakes of dry skin and my head itched so bad it felt like I had bugs!! After using my regular shampoo a couple of times, it cleared up! My son got me the Wen as a gift and I feel bad because I know he spent a lot of money on it and it just sits there! He uses my shampoo as does my room-mate!!

It is very baffling to me to read all the negative experiences others have had with Wen. I could never grow it very long because so much continually falls out, the ends would be too thin to have it much past my shoulders. It was dull and I battled frizzy ends from top to bottom. I've been using Wen for a couple of years. Nothing else. I wash/condition with it and use a dab as a leave-on conditioner before it dries. My hair is without question THICKER, SHINIER, FULLER and SMOOTHER than it's ever been. I've grown it to the middle of my back with great thickness clear to the ends. People sometimes comment on how healthy my hair looks. I've recommended it to 3 or 4 others who also now use it and like it. For those with hair loss, etc, I wonder if it reacted with another product? I use a Color Rinse occasionally, and I also use clean natural well water - no city chemicals added.

My mom tried to order me this for my birthday, and the guy kept asking her why she doesn't get it for herself & being extremely annoying and insisting she get it for herself. When my mom got fed up she said she decided to not go through with the order. He started acting even more crazy and she just had to hang up. So long story short they lost a sale.

I purchased WEN just to give it a try... I've seen a lot of negative comments about it but to be honest I love this... I recently ran out and had to use regular shampoo and conditioner again and my hair is extremely tangled and tears when brushed. I'm currently trying to find a way to buy cases of it so I never hafta use regular shampoo and conditioner ever again... This is the perfect product for very curly kinky hair or really long thick hair... It makes it manageable and soft and brushable even when wet. For curly hair it lets ya natural curls hang beautifully without frizzing or fro-ing out... I'm in love with WEN and so are my 3 teenage daughters.

I used Wen a few days ago for the first time and it seemed to work on my hair. After the second and third usages, I noticed that my hair would fall out by the bunches when I combed "the wonderful stuff" through my hair as I was instructed. Today 3/04/2015, I used Tresemme and automatically noticed a difference. Beware if you use this product and use it with a shampoo but only use Wen on your ends.

I used Wen Feb 5. By Feb 16 I had a rash everywhere - head, stomach, legs, private areas. I can't even take a shower without using Wen because it makes the rash worse and it's scabbing and scarring. I'm too embarrassed to go anywhere and take my coat off. I called Wen - made a claim and got the claim number. I was trying to find a lawyer. I've taken pictures. All they said is, "I'm so sorry this happened to you." There was no warnings about it causing a rash that I still have. I used it a week and a half or that it would cause my hair to fall out and oiliness. There is still no warnings about causing rashes after I filed a claim saying it caused a rash. I have to live with scars from trying Wen. I want them to pay.

I am very upset with the way Wen masks its shipment renewal pricing by not stating the total charge. It was not until I called to customize my shipment for my next cycle that I was informed that the "confusing" language meant I would be charged $101 at $33 every month for three months every time I receive a shipment under the frequency I chose. I am pretty sure I am not the only person that has felt misinformed and almost duped by the wording and phrasing of the renewal language. I will no longer recommend this product to all those that have commented on my hair and will research another method that is upfront about their pricing.

I have been using Wen religiously for the past five months. I honestly love the way this product makes my hair feel. After a colorist fried my hair (and I made it worse by heat-styling to hide the damage), I didn't think anything could save my hair. I cut off as much damage as I could, but the problem was, she fried my crown. We cut the crown to the middle of my head all the way around, leaving me looking like a mushroom. My ends were so damaged, they looked like the ends of a broom or steel wool.

I had noticed my hair getting thin and the last time I had my hair cut my hair dresser told me I had a lot of hair coming - she had never seen it like that.. My hair is also breaking off so bad we could not figure out why. Then I seen this ad. I will not use this product again.

I've used WEN for the past year and my very long and thick hair has been breaking, scalp itching, and my hair has been completely dehydrated. As soon as I started reading about problems from other I discontinued immediately and will warn others.

Wen hair products leave my hair with a dirty feel. Good luck getting your money back. Not only does it take forever, but they have taken money out of my account 2 times in 2 weeks. Please rethink your decision on ordering this product.

him the conversation with the original operator and furthermore I did not order it and do not want it. If I wanted more, I would have called them. I did not understand I had to join a rip-off.

I ordered 1 of Wen's new citrus products and was charged for 5, that is a total of $350. I have emailed them and called them: when I call them I am on hold for approx. 15 minutes each time and every time they hang up on me so the matter remains unresolved. I am ready to take them to small claims court.

I bought the WEN Starter Kit back in November because I have thin, fine hair and I lose a lot of hair as it is. My hair was greasy after the first time and I thought maybe I used too much. Well the next time, I used less and still had greasy hair. The next time, I used more and still GREASY! Three months later, I got a larger package of WEN by surprise and a $130 invoice. Are you kidding me?! $130?! I called 3 times to have my account closed but oh wait, you can't until we receive the package and a $15 fee or the payment. My hair is falling out more and more and feels even thinner than before. This shampoo is a ripoff and a waste of money!! Now I have 2 huge bottles of unused junk sitting in my bathroom! Trying to take vitamins to help replenish my hair. Ovation Cell Therapy is my new best friend for my hair.

I canceled the subscription right after I ordered introductory kit as I was informed by Wen's sales person (while ordering Wen for the first time) that I can cancel it anytime and I won't be charged, but I cannot cancel the subscription when I make my first order, but that I can do it on the next day to avoid paying for Extra Large shipment from Wen.

This is the worst experience I ever had. I ordered this product before reviewing it. Once I looked at the reviews I then, in the same day, tried to cancel my order. Customer service acted like I was not in the system yet to call back in 24hrs. When I called she took my information again and said she put in a request to cancel it. Well they right out lied about the whole thing. The following morning I received the email saying that they shipped my order out. They never intended on canceling the order. NEVER order from this company again.

Spent $60.00 on this bottle thinking I could save money on perms and hair color (WRONGGG). Instead it ruined my perm and stripped my hair color. It also made my hair oily and created a dandruff problem. Money back guarantee, my foot, you are stuck with it. This was like taking $60.00 and flushing it down the toilet or out the window. At least if a homeless person would have received the money it would have been put to good use. Worst company I ever dealt with trying to get money back (they do not issue refunds like they say they do). I hope my review helps at least 1 person from being taken over the barrel with false advertising.

After spending a significant amount of money on hair loss products, I realize that the cause of my hair loss was the one products I was using. I stopped using WEN - within three days my hair loss decreased by at least 85%.

I saw an infomercial to try WEN for $29.99 so I figured I'd give it a try. It dried my hair out, made my scalp itch, and my hair never felt really clean. A month later I see a $44.99 charge from WEN on my checking account. I called and spoke with someone who barely spoke English and was told that along with the $29.99 you had to also purchase a 3 month supply for $89.00! No one ever said anything about having to purchase a 3 month supply. When the box arrived I immediately sent it back. When the $44.99 was not credited back to my checking account I called again. I was told they never received the merchandise back if I even sent it back at all and I would be charged the additional $44.00. I promptly cancelled my debit card. This company is a scam and the product is worthless.

Do not be suckered into buying from this company online! They took 3 payments out of my checking account totaling $129.83 for two shipments (a supposed 3 month supply) and then have been sending me bills for an additional $44.94. If I don't pay this final amount, it will go to a collection agency and go on my credit report. Very deceptive practices as far as I'm concerned. I called and spoke to a rep. a few months ago and cancelled my orders and was informed that I would not be billed further. What a nightmare!

I cancelled my subscription to WEN. Not because I didn't like the product, but because of bad business practices. I ordered a product that I changed my mind about. I called right away to cancel it. I was told it was too early to cancel - to call the next day. I called the next day, was told the order still didn't show up in the system so they couldn't cancel it, to call the next day. I called the 3rd day and was told I couldn't cancel the order because it was already being processed. They offered to send me a tag to return it free shipping when it gets to my home, but couldn't credit the original 8.99 shipping fee!

I purchased WEN shampoo and have been happy, happy, happy. The product arrived within 2 weeks of my order, I was charged exactly what they told me. I have very fine hair and the product has been great on my hair and scalp. I actually had 2 people ask me if I cut my hair because it had more body and style to it than normal. In the past I used an expensive product for fine hair and compared to that, WEN is a bargain. Not to mention the fact that my daughter has been using it as well without me having to purchase additional product. I think the amount they recommend to use is a little heavy but again I have very fine, medium length hair so it might just be too much for me. After the first few uses, I changed my order to ship every 8 weeks but changed it back to 4 weeks when my daughter started sharing it - both changes were made easily with no hassle.

I purchased an online promotion for the WEN hair product for $39. I received the product, tried it for two weeks with less than satisfactory results. My hair felt dirty even after shampooing, my scalp itched all the time. I only purchased the special one-time promotion. Within 30 days, I received a large box with additional WEN hair products. I did not open the box. I called the toll-free number and told them I did not like the product and I did not order additional product nor did I prescribe to any automatic product plan. WEN sent me a "return label" which I applied to the package and returned the package to the UPS. I since received two outstanding invoices. Each time, I called the toll free-number and explained my circumstances and each time, a representative (who were very courteous) assured me the matter would be resolved. Then I received a "third" invoice saying I had an outstanding balance. So I called once again.

I called to order the trial offer of $29.99. I received my package but was sent the "membership" package $39.99, now owing 2 more payments. Not understanding why I was charged so much, I called & they said I ordered the membership pack. The operators speak so fast that it doesn't matter what you WANT, they trick you into getting more. My hair is long (past my ass), it's always been brittle. When the sweet almond & mint made my hair break even easier, I called to cancel but was "convinced" to get a different kind (fig), well it's the still more brittle than before Wen. Not only that, but because my hair is so long & very thick, the product doesn't last even if I only wash my hair every 2 days. It's extremely expensive & NOT worth the money.

I purchased the product without realizing they start a recurring delivery of the product. This is a perfect example of why you need to read the fine print. After cancelling the 2nd delivery of product that I didn't order, they charged me $4.99 to return it. I called and cancelled the remaining orders and now they're charging me $4.99 two more times for return shipping of product I never received. If you really want this product, buy it from Amazon!

I've been using Wen cleansing/conditioner for 7 months. I love the way my hair looks and feels. My hair is fuller and has a clean shine to it. I do have to say I don't like any of the fragrances, except the kids green Apple!!! I purchase my Wen from QVC NOT on automatic!! When I first saw the commercial for Wen I noted the only way to purchase was ON AUTOMATIC!! People just don't read the small print or "Terms of Agreement"! I am very happy with this hair care product!! And QVC is the place to buy WEN products!!

Worst company ever. I did not like the product so I returned it. They can't find the package I returned so I provide a packing slip. They send it to collections. I called again and they tell me to fax the tracking number again. So I do. It still is at collections and I get another bill. They are not recording any information when I call and every time I have to retell them. I am not paying it. I will never deal with these people again.

I wanted to try WEN because my curly thin frizzy hair needed help. I was fortunate enough NOT to order from their site but a one time order from QVC. Wasn't worth the price. Sulfate free EverCurl line from L'Oreal is much easier on my hair and not nearly as expensive. I'm not even sure if I will use what is left. I am so dissatisfied with the results.

I ordered a sample of this product for $19.99 only to learn that Chaz Dean had a plan to make monthly (UNAUTHORIZED) withdraws from my bank account of $40.05. This was a sample to try the product which I prefer the Loreal version not a lifetime commitment to Dean. Beware!!! When calling to get refund was told by a very disrespectful operator that I could not get a refund unless I listened to her 15 minute lecture. I called my bank to have the charge removed and change my account numbers so Dean and his WEN company can no longer access my account. Luckily I check my account daily.

I received Wen as a gift. With my hair, Wen works great - only complaint is the itchy scalp. I have used Wen 3 times and each time my scalp itches worse. My scalp was not itching before I used Wen. Maybe allergic reaction.

I did not received the 3 month supply of this product and got the bill and pay for it anyway. After a month I've got another bill stating that I only pay for 2 month supply. Now I have to pay for it. Too misleading. Please be careful. Read all their agreement on this product before ordering.

I got Wen and used it but it caused my hair to fall out so bad that I called wen and complained to them about it, all they said was "we are sorry".

Worst customer service in the world. This company wants to sell you everything and charge you up the wazoo but when you want to send their products back it's like you're talking to a brick wall. Sometimes you get an English-speaking person and sometimes you get a person on the phone that hardly speaks English. I don't know if their call center is in America but I doubt it, it's probably in India. I only spoke to an American person twice and I've called 4 times. They also don't include return shipping labels with their products which is really annoying. You have to ask for one and wait for them to mail it to you. The wait time on hold to talk to a representative is ridiculous too.

Why hasn't someone stepped up before now to sue Wen? I've been using for month notice hair loss, greasy. Very disappointed. I want a refund! I gave bottle to my mom thinking I was helping her but now she is almost bald! She's so embarrassed!

I ordered WEN January 2, 2015 and on January 27th I still did not receive my shipment. When I went on their webpage I noticed that they were ready to ship me out another shipment and would be charging my account, I called customer service and they told me they ship once a month and my second order was ready to be shipped I told them that I did not get my first order so why would they be shipping me a second order? 20 minutes later and being on hold for most of it I was told they over looked my first order and that I would have to pay to have that one shipped to me. Really?? They already took that payment out on January 2nd.

I've used Wen in the past and I've been really satisfied. The only reason I don't use it more often is the expense. I honestly feel it's worth it. I had no problems canceling and returning the product during a time I was having money issues.

I have been using it for a while now. I always thought the thinning was cause by my age, meds I take, or coloring my hair. But I'm not sure that's all it is and my husband also uses wen and his hair is thinner than ever. He always had a thick head of hair 3ph.

I am complaining at both the product and the company service. I got my product soon and in good condition. I followed the instructions to the letter and my hair was very straight and lifeless. I like hair with body and I have wavy, thick, abundant black hair. After shampooing twice with wen it look brownish and weak. I called to stop the automatic sending of the product and the woman on the phone was asking all sorts of questions when the ad says that if I am not happy I can return and no questions will be asked, I protested and the woman on the phone said she needed all the details for the records. I was very displeased.

I decided to give WEN haircare a try and when I first received it in the mail and used it, I thought I liked it a lot. And the more I used it, the worse my hair would start feeling. Now I do notice it’s very dry, dull, hard to brush, rough. A lot of hair loss and hair falling out in the shower more than usual/normal, and even when I just brush it when it’s dry. It feels sticky when straightening it and also, my scalp has been hurting ever since I started using WEN products. Very sore literally everywhere.

We ordered a holiday promotion for $29.99. We DID NOT check the auto ship box. We read the fine print carefully. We received an auto-ship, and noticed that they are charging our Discover Card $44.00 and plan to do it again in April. NOT! Called Discover to report them. Called the 800 - and Anthony (customer service somewhere) claimed we agreed to the auto-ship, but would cancel it when we return the product. He said "We will send you a return postage receive to your email now." It never came. I will call again today. We will NOT pay for this scam sales promotion AND Discover Card "Fraud Dept." has said it will not ruin our good credit. Don't let them get away with this false advertising and fraudulent activity.

Product gave frizz, and my fiancee loses dye when she uses it. And then they put in a reorder and charge you, making you have to be after them to cancel these orders, then they say send it back, but WHO pays the shipping. Not worth the headache to deal with them.

This product is crap! It damages your hair! It stripped all the protein from my hair. Took months to repair. Like many others have said they keep shipping more product you never ordered. They retain your credit card information and charge to it without permission. When will someone put at stop to this company and its false advertising? Chase Dean is a thief and con artist. Why does Gunthy Renker support his underhanded business practices. They both need to be stopped!!!

Ordered trial order via internet, received another triple order just after along with a bill for $134.82. Knew of another single order being charged but never a triple.

I moved to a different state in October 2014 and had updated my email address for my Wen subscription service in November 2014 via the member portal on the company website. In early December 2014 I called to cancel my subscription altogether as a result of medical issues I am experiencing (cancer, being treated with chemo and radiation) that result in hair loss, and therefore I have no use for the products. I was informed that products had been sent to me already. I inquired where they had been sent because I had not received anything since August 2014. I was told they had shipped in early December to my old address in another state.

Received the product once, used it and hated it. A second product came, tried it again, and hated it even more. More products came, I phone and cancelled the order and ask why they kept sending me more products, and they informed me that there is an automatic reshipping as part of this product. I instructed them to cancel my order and the reshipping option. I received more product, I called again to confirm that my order had been cancelled and that I will not receive any more product. I sent the other two unwanted products back. I have not received any more products, but they continue to charge my credit card two times a month. I have been charged for approximately $300 dollars of product that I have not received.

I ordered WEN products and declined the auto shipment. My decline of auto shipment meant nothing to WEN. I was getting more of their product than I could use. I called and they told me I was obligated until October. My one-time order was in January. I still have the products. My hair is fine, it was thinning and breaking. After 4 months with a normal product, my hair is finally getting back to normal. Hopefully other people would learn from my experience. I will never order from an ad on TV! This was first and last time! Don't buy into the "WEN GIRLS." A bunch of BS!

OK here's goes simple as this. Went to website, ordered the WEN care products as featured, Nowhere in the site did it say ANYTHING about reoccurring payments. IF it said that, I WOULDN'T even bother!!!! I thought it would Be just a typical site you order, you pay, you get your goods shipped. Nope, when the package arrived, I admit, I was happy but honestly, the statement that came along with it, you know, saying what I ordered and so on. I admit I didn't look intensely at the statement because like I said, why should I have any worries when the website didn't say anything about paying extra $. The only thing at the top was every time you wanna order, you get 25% off, so I'm like cool.

I cancelled my order AND paid off the outstanding balance in preparation for being laid off from my employer. Three months later, I received a charge and a new shipment. When I called to complain, they claimed to have no record of me requesting to stop the shipments. They reportedly will credit my account once the shipment has been returned.

I was so stupid to order this online after watching the infomercial. I should have known better. Aside from the fact that the product is not good, it actually dried my hair. This is the most shady business with all of their misleading and underhanded practice. You can't speak to someone who speaks English and this I guess is how they scam you into ordering far more than you want. If I could have given no stars I would have but I had to give one. Please do not be scammed by this company.

WEN I hate this product. Worst money ever spend. Can't even get my 60 day money back guarantee because I bought the product in Sephora not through Wen. I got dandruff and oily hair. Money down the drain.

This company is very, very difficult to get in touch with directly. The number is very difficult to find and the customer service loop tries to keep you from reaching a real person unless you'd like to order more products. I sent back a shipment after being enrolled in a membership without my consent or knowledge, and WEN is denying that they got the return, are continuing to charge my card, and refusing to rectify the situation. I would strongly advise against getting involved with this company.

I ordered the WEN product nearly 2 years ago. I didn't use it as fast as I thought I would, so I called them to stop after 3 orders. They said no problem. So I thought it was over, but 3 months later another order. I called, then 3 months later another order. I canceled my credit card so they would stop charging me. Then they threatened-- WHAT!!! They said because my card was declined, duh!! I literally had to close a credit card. Now today I received another shipment. They are corrupt, dishonest, and a scam.

I ordered the product for 29.95 then after the charged went through they charged me for 44.94 and when I called them about it, they told me that I'll get a refund when I returned the product right when I got it shipped to me. So now I'm only getting half of my money back, they say it's a nonrefundable shipping charge. I didn't order it so why can't I have all my money? I just want my money, all of it.

Received this afternoon, as we speak it's on my head. I'm 62 now and 40 years ago, my hairdresser seriously complained about my heavy, but 'fine' hair. Well, it's not so heavy anymore and maybe Wen will revitalize. We'll see. Give me a moment or two....still damp but my hair feels a tad different. So far so good.

DO NOT BUY THIS SHAMPOO. I haven't even received it yet and they have charged my account $119.00.

I used Wen for 4 months. First I did not know I signed up for auto ship and the customer service rep said it was an enhancement to my account. Tried to return the product and all they wanted to talk about was everything except the return of the unwanted junk I received. Said it would take weeks. Now it has been 4 months and I'm still waiting. Kept asking how I liked the product. I HATED IT, MY HAIR FELL OUT! Do not buy this. They are scammers and getting your money back is impossible. I had to close my bank account to get them to stop charging me and now they are threatening me with a collection agency. BEWARE!!!

What seems like a good deal when you purchase the 29.99 package with free shipping and then what I thought was $30 every month unless I cancel turns out to be almost $200 for when I cancelled and I have only received the small basic kit and one extra large supply. THREE monthly payments of 29.99 for each box, that's $90 per box plus the 29.99 for the first box. So how do they get a total of almost $200 charged to my card? I SAY RIP-OFF.

I ordered Wen on-line, received my shipment and used the product. I was not impressed and so I did not reorder. To my surprise a 2nd and 3rd shipment arrived. I thought that it must be a mistake but eventually the charges for these shipments showed up on my credit card bill 3 months after I 1st ordered. I called the company after not being able to cancel thru the website (that I could order from all day) and got the news that I would be billed for one more additional shipment. I argued that I didn't want any more product so I shouldn't be charged but after going round and round, I decided that paying $44+ was worth finishing this hassle. Products are available at stores...I suggest buying there rather than going thru the ordeal of the on-line hassle. Very disappointed in their customer service!

I purchased Wen after seeing their infomercial and as soon as I received it, it wasn't working. I figured I would give it time. I used it for a year and my hair became dry and frizzed. It took me almost two years to get my hair to look healthy again.

I ordered my wife a package from Wen for Christmas. Today I got a second package from Wen that I did not order. The invoice stated that I was getting replenishment orders for the product I ordered in three payments of $44.94. I called customer service to explain to them I did not order this product from them. They told me I could return the product but would still be responsible for the $15 shipping and handling. $15 for a product I did not order. They also gave me the option to accept this order for the 44.94 and take the next order for 20.97, and then they would cancel the 3rd shipment. So they would charge me 65.91 and I would get something, or 15.00 to ship it back and I get nothing.

I purchased a Wen Starter Kit for my daughter-in-law as a Christmas gift for $32.35 on 11/29/14 using my Visa Card, which I received and paid for. On 12/23/14 a charge of $42.09 showed up on my Visa. I called Wen on 12/29/14 and asked them to remove the charge; they informed me that as a member a second package was automatically sent to my home. I told them that I had NOT signed up for membership and that I had not ordered nor received a second package. They told me that the package would be coming, and agreed to cancel the membership and that I could return the package once I received it.....

My hair got oily and I saw no difference in it and it was used as directed. They then debited my account saying I signed up for a re-occurring upgrade shipment, which I did not. So talking to their "Customer Service" they will send me a return form and it take 6-8 weeks to process this. In the meantime my account overdrafted. They are very cold people and I would NEVER recommend this product to anybody. I want to see where I signed up for a re-occurring shipment.

So I was babysitting my friend's dog while she was at the beach for the week and she had Wen, so I tried it (I had very thick hair at the time) and used it the entire time I was there. When she got back she said my hair looked greasy and dirty (like I wasn't washing it!) And it was falling out, she said she meant to throw it out and recommended I go home and scrub my hair out well with shampoo and don't use conditioner for a while and my hair returned to normal length about last week.... I will never again use this terrible product.

I've been using WEN for almost a year and love the way my hair looks and feels. My hairdresser states that he has never seen my hair so healthy and I've been going to him for over 10 years. It was only recently that I shared with him that I was using WEN as I wanted unbiased feedback. I will never use shampoo again. Remember, most people that post on here came here because they had a bad experience.

I have been using Wen for almost 3 years now, mainly because I thought I was doing good for my hair. For the past month, I have been losing my hair by the handfuls. I have tried quite a few of the fragrances, and actually liked the shampoo. I had an operation in September and was told that my hair loss could be the result of that. But four months later is quite a stretch. My hair is long and thin in the first place. Now I can't brush it without the brush being full of hair and strands coming out just by touching my hair. I am done with Wen. Now I only hope my hair stops falling out and that I don't go bald. Scalp has been extremely itchy for a long time, but I chalked that up to the heat in my house. Seems I'm not alone with the problems from Wen.

I ordered the Wen product in August 2014, after a few weeks of using it I didn't care for the way the products left my hair. The color faded it was brassy and very dull. I returned the product to them within the 60 day money back guarantee and the next week my account was charged. I also got another box from them a week later and charged again. I called them and was told that they received my first shipment and returned that money, but they again took out more money three weeks later. I have been calling them since August 2014 and they keep telling me that my refund will be returned to my account in three to five business days. Here we are six months later and numerous phone calls and still no refund.

I ordered the first "trial" shipment, tried it twice and was, both times disgusted by the shampoo. It was like rubbing axle grease in my hair. Difficult if not impossible to rinse out! Stopped using and since it was already billed to my credit card, I just called and complained but was not offered a refund. Surprise! Another shipment arrived. This time I refused it from the post office. Another offer and I find my bill was now $111 something. I called. They had no record of my first call or the returned second shipment.. They don't accept refused items, just those with their return stickers. I am trying to access my account online, but you have to accept their "terms of use" and I am afraid of getting sucked into something again.

I called the company back in August 2014 to cancel and was told the product was "just" shipped to me and I had only to return it otherwise I would owe them $101.82. I was expecting the package but it did not come immediately. About 2 weeks later it finally showed up. I called again and was told the same thing, return it and you will owe nothing. I returned the unopened box of product then received a bill for $101.82. I called again and this time was told that they still didn't have notice that it had been returned, give it another few weeks.

I called immediately after my package came and I did not like the product, and I was returning it and not to send me any more wen goo.. I immediately returned the first box and every additional box and called to stop further shipments. As of today 1-15-15, I have received three more boxes and returned all of them, and they have yet to refund any money to my debit account. Today they charged me again without a fourth box being sent.

I saw a commercial. Decided to order free trial order of Chaz Dean. Customer rep asked if I wanted to be a member, I told her no. If I like it I would call and order again. They signed me up as a member before without my knowledge then started withdrawing money from my account as well. I had to dispute it with my card company. They gave me my money back but started billing me. I called Chaz Dean Customer Service, they said they canceled my account. I called today to speak with account manager. I was on hold for 30 mins. This is horrible. I am very pissed off that a company could try to do something like this. It is still going on.

Don't buy this product, everything is a lie. The product does not work and they still charge you every month and sending an absurd amount of shampoo even when I call them to cancel. I had to replace my card and now they are bothering me, sending me letters from a collection agency. I'm tired of calling them and complain about this situation. Please do not make my mistake, this company is stealing. I hope someone can sue them, count with me.

I placed my order on 12/16/2014. It says online that shipped on 12/17/2014. Today is 1/12/2015 and still have not received my shipment. I used the tracking number and says it's still sitting in Richmond, CA. Called WEN, got customer service and representative provided me another number to use for the US Postal Service. While she was still on the phone, I tracked the number and it said the same thing: stuck in Richmond, CA. Mentioned this to the representative and she said I would need to contact the postal service and have them proceed in sending it to me in Hawaii. Why am I having to do this when I pay the price for the items (and they aren't cheap) as well as shipping, and I have to go and hunt down my own package? How long do you have to wait to receive your items? They sure charge your credit card quickly, but the shipment never arrives in a timely manner.

I was so excited to receive my bottle of Wen shampoo, but to be honest I have used $3.00 body wash as shampoo that worked better than Wen. When I use Wen it leaves my hair with a heavy feel to it. You can't style my hair because it has such a greasy look to it and I normally end up having to re-wash my hair. I was hopeful I had finally found a product to help my hair have a more silkier soft feel to it but I was left disappointed and wanting more for the almost $80 I spent.

I have been using Wen for a good six months. Last month when at my regular hairdressing appointment, my hairdresser asked me what I changed to. I said why? he said because whatever it is, it isn't doing anything for you. He basically said my hair has really lost the life it had. I also notice it myself even before he mentioned it. I have really long hair, and last month he's had to cut 2 inches off. I continued using the product, today is five weeks after getting my hair cut two inches and the ends are all split 'again' and it's breaking 'again'. This is the WORST shampoo on the market. Whatever those models are using in the infomercial cannot possibly be WEN. My hair is weak and brittle and now I'm going to need another half inch to an inch cut off this month. I am going back to the shampoo and conditioner I've used before. IF you're thinking of buying WEN, don't bother. It is garbage.

I bought this WEN HAIR CARE product and did not like it. And I called them then cancelled my next shipment. Everything was okay until I get charged for another $101.82 for the product I didn't received and I disputed the charge. Now they telling me, I had to pay for three months package fees even if I cancel it. And my name would go to collection agency if I don't pay the balance.

My husband brought me WEN for Xmas 29.99. Now I see charges on my account that should not be there. WEN is a conditioner that don't work. After washing with shampoo you see all this extra dirt running out of your hair. Bottom line I want my money back from this horrible nightmare.

Philippines operator -- got my card number first -- said there was shipping when tv said no shipping; then tried to make it an ongoing order. WHEN I PROTESTED, SHE HUNG UP ON ME. Called back, got customer service 1-800-685-3216 (Philippines again), asked for - but was told there was no supervisor available. HUGE RIP OFF. Now I have to watch my card to assure they are stealing from me on a regular basis.

I placed an order for the Wen “Kit”, $39.95 w/ free shipping. I quickly, within minutes realized this was NOT what I wanted. I called the # listed on the confirmation email I received and got the Gunthy Renker (sp?) Call center. Their response to me, “Mam, you will have to wait 24 -72 hrs until your information is processed into our system.” Which I responded, “NO, I do not want this product.” Then they switched from 24 -72 to 24. Well... I called at 7:00 am this morning after only 17 hrs. and yup, you guessed it - already processed and cannot be canceled!!! Now I must wait for the "supervisor" to get in at 10:00 am. I called my credit card to put a stop on the payment but that is pending so I have to wait for them as well. Lesson learned - NEVER buy anything without reading reviews and or asking friends for recommendations. The reviews are anything but favorable.

Been using Wen for about 3 months and for about 2-3 weeks started getting a really itchy scalp and my skin on my neck where my hair falls down. I've always had really thick hair and my hair has started thinning and noticing balding areas on the top part of my hair. The conditioning formula leaves my hair feeling limp and heavy. After reading all the reviews on here I'm not surprised I'm not the only one having these problems. Awful product, stopped using it immediately. Doing horrible things to my scalp, skin and hair. Do not use this product.

So, I decided to try Wen hair products because I live in a VERY dry climate that was ruining my hair. After receiving the first shipment, I decided it wouldn't work for me. I called and cancelled, in which I was told that another order was already being shipped to me, and that they would cancel my account but in order for me to receive a refund (minus shipping & handling) I would have to return the last set of products that were currently on their way to my home. After two weeks of waiting, I never received the products and discovered that my account had been charged for a third time! I called, extremely upset, and told the "customer service" agent that not only have I already called to cancel, but the last so called shipment that I was waiting on never got to my house. They apologized and assured me that he had cancelled my account this time, and that my account would be sent to billing to be reviewed for a refund. I was told to expect a call within 2-3 days. Never heard from them, called a few more times, same response of the billing dept getting back to me.

I have been using WEN hair cleanser for 4 months now. I do like the product but feel like my hair is thinning. After reading several reviews, I may stop for a while to see if it's my imagination or if my hair is really falling out. My daughter signed up for auto shipment and canceled the day after she got the first shipment. They just charged her account again and was told her account was suspended. They are scam artists. I have seen may people complain about the auto shipments. Chaz is getting rich off this product by shoving it up our butts. If you want to try it, go to Sephora or Amazon so you don't get caught up with auto shipments.

I ordered my WEN from QVC and have had no problems. I am using pomegranate, gave one daughter sweet almond mint and the other daughter bamboo green tea. We have no hair loss. It made our hair less frizzy, softer, shiny and moisturized. My hairdresser told me most people like it if they don't use too much. I think each person should use the amount that works for them. The thinner your hair is, the less I would use. WEN has an 800 # on the bottle that will answer all questions. They advised a friend of mine to use the fig one for her very curly hair. It makes our scalps tingly and feeling clean. I don't think it keeps my hair clean longer than shampoo, but that's ok. I would certainly call them if I had a problem like hair loss. My color does last longer.

I ordered this product. I didn't know when you ordered it for three months. I called them and told the lady I would not do that and was not aware of this. I told her I would send it back and after a brief conversation she told me to keep and she would credit my account. And I was happy. Then some months later they send more so I wrote on the bill and box to cancel and I returned but still getting bill and calls to pay for what I sent back. They need to make it available. A one time sale and if we want to order more then we may do so. I'm done with this company. I have met people with similar problem.

I was given a sample by a friend as she wasn't using all that was being sent to her. I had seen the infomercials and wanted to try before buying. The first time it just made my hair feel heavy even though I know I rinsed well. After the second time I was mortified to see many short hairs sticking out of my long hair. I told a coworker who said she bought Wen once but quit using after losing handfuls of hair. My long hair will take years to recuperate from just 2 uses of this horrible product. Hope others read these reviews before using and glad I never bought any myself. What a scam! :(

I also have been using WEN cleansing conditioner for about 1 1/2 years. I liked the softness it gave my hair, yet after awhile, I could not use it instead of shampoo because it built up on my head and then my hair felt dull and greasy and did not feel clean. My hair, in the meantime, has gotten very thin at the part and also at the crown of my head. After 24 hours after washing my hair, the lack of hair would show on the back of my head. Now I have had to start using special shampoo for thinning hair and hair loss. I will not use WEN again.

I purchased the WEN hair product on 9/2/14. After a few washes, I did not like the way it left my hair. I rinsed it very well, but still felt like if I had a residue on it. It felt greasy and weighed down. So I returned the product. I mailed it. It cost me around $12 because I mailed it back via certified mail to prove that I did in fact return the bottles. I have the receipt. To date, my account has not been credited. When I called the company in order to check the status, the representative told me that she couldn't find my account, then she told me it would take three months to credit my account so I needed to wait. So I waited and call after three months.

I ordered the product on Nov. 26, 2014. I received it last week, finally. I've used it twice, and I'm pretty unhappy with it. It leaves my hair incredibly greasy, and my scalp is itchy. I called to cancel further shipments, and hope not to get any more of this junk. I can't believe I fell for that advertising. Won't get fooled again.

I ordered a sample box for my Mom that I saw advertised. Little to my knowledge did I know when I ordered I would be getting monthly deliveries and charged. What a scam. If I wanted monthly deliveries and surprise charges I would have not ordered a sample box! Chaz Dean's Wen charged my account without authorization close to 145 dollars!!! When I called to find out what was going on, the customer service rep told me when I clicked submit that there was a small disclaimer stating I agreed to have this product shipped monthly. I am livid!!! What kind of person runs a sneaky company as such. I was told they could close the account but I will still be responsible for the full balance. No steps to reverse this transaction and that was that! Please beware. This company basically scammed me and my bank account with no authorization to do so. I would think such a company would stand behind their business respectably!!! Company obviously has no regard for their customer and I am beyond upset about what I now owe. Guthy Renker owns this and should also be responsible. For them it's like printing $$$ and they laugh all the way to the bank. Do you care??? I do. What a SCAM...

I ordered the sample WEN initial shipment after seeing the product advertised on TV. The 'cleansing' product (i.e. their idea of shampoo) is merely conditioner which made my hair greasy and limp. After using the sample product for a few days, I got on their website to cancel my subscription, but - alas - no way to do that without calling their customer service number whereby you receive a very pushy operator who attempts to avoid cancellation at all costs. I agreed to change my shipment to every 12 weeks thinking I would supplement my normal hair care routine with the WEN product every few days. When the 12 week shipment arrived, it was an enormous supply of products which I did not authorize to ship to me, and which did not include an invoice/inventory indicating what was shipped, the items' costs, nor the shipping charges or total. I called customer service again after seeing my credit charged twice (in amounts much larger than the initial product I ordered and agreed to accept in periodic shipments).

I started using Wen 2 years ago. My first problem was I was sent too much product and had to contact to cancel shipment. When I spoke with them I complained that my head was very itchy and did not feel clean. They said I could change the type I ordered. I had so much of the product I just used what I had. Then my hair started falling out, to the point where I see bald spots. I'm working very hard now buying other products to grow my hair back. It's been 3 weeks since I stopped using Wen and my hair is growing back.

I have been calling to cancel the product and they tell me that I am not on the system yet. This was 24 hours ago. When I called right away, they said that I'd be on their system within 24 hours. I have yet to receive an email confirmation of the products I bought. This is shady and they have you on an auto renewal basis that I can't cancel because they keep telling me I am not on their system. I have called several times and spoke to a stupid manager that sounded like a robot and kept repeating, "You'll be in the system within 24 hours." They are liars and manipulators. Don't give them any credit card numbers and I wouldn't buy their products. Also, if by some weird reason you want to try it, buy it through Sephora or Google because then they won't cheat you out of your money. I will contact a lawyer if I am not able to get into their system and cancel my order.

Starting using WEN - after the 4th wash, my hair wouldn't lay correctly. It was dry, dull, lifeless and limp! Will need to get my hair cut short. Worst shampoo on the planet. Don't believe the commercials - it's HORRIBLE! Plus their customer service representatives are rude. First time I called to cancel they hung up on me. Second time, they tried to talk me into buying other products, and got somewhat unpleasant when all I wanted was return their product. Told me the address for return was on the packing order but that was incorrect when I repeated it for confirmation. In the end they did give me instructions grudgingly - like pulling teeth. So just to be sure, I called my bank to let them handle the cancellation as a dispute. DON'T BUY THIS PRODUCT - it will ruin your hair!!!! And the company isn't pleasant to deal with - you will have to force them to cancel and return your money.

Well let me start by saying that I used to have very thick full hair until I used this "Wen Fig" product. I started using this in the fall of 2013 and at first, noticed my hair getting shiny and easy to comb. I kept using this product until May 2014 when my scalp was getting itchy & I had a round bald spot on my crown. The doctor thought it was ringworm & gave me a cream to use daily. It looked like it was getting better and I didn't lose anymore hair. I started using the Wen again after a week of using the medicine and continued using it and my scalp was getting itchy & red and was falling out still. My doctor again thought maybe hormones & or my thyroid because I never thought it could be the shampoo!! Boy I was so wrong!!! I now have lost a lot of hair on my crown & have a large bald spot on the back of my head. I am going to sue this horrible product & its creator!!!!! I am in so much pain and have sores on the bald spots. I now have to comb my hair over the bald spots & I cry every time I look in the mirror. My dermatologist has put cortisone shots in my scalp, I am on clobetasol foam now too. So I am no longer using this garbage!!! Beware of this product and I am praying that my hair grows back. :(

I order the Wen products and actually really like them. However the scam they run with the charges are outrageous. They bill you "partial" amounts so you are in the hole with them immediately. So even if you cancel your order you owe them additional money. So you are stuck with either the hassle of returning the products if you haven't used them, or paying an additional amount of money after you've cancelled. They will try to convince you to stay with them at a discounted amount which still makes no sense. However, it does confirm the whole racket is a SCAM!

I have naturally curly very thick dry hair. When I tried Wen I found it left my hair and scalp very greasy. I thought maybe I wasn't using it right so I tried it again the next day. Same outcome. My hair looked and felt greasy and my curls were weighed down.

We ordered one shampoo/conditioner kit in Oct 2014 via phone for $44.95. In Nov we were charged another $44.95, so we called them and told them we did NOT place any order. They claimed we requested to be placed on auto-refill which we did not, and we told them to stop charging our credit card. We thought they would be the end of it. They did NOT listen and charged our card again in December. We called them again, & now they claim that we agreed to a 3-month supply. They offered to take 20% off the existing bill as long as we make one more payment in January. This company lies to customers and will charge you hundreds of dollars without your authorization. Avoid them like the plague!

I had been contemplating trying this product for about a year now. So, I finally made the decision to try the product. I was excited about trying this since I had read ALL the reviews (good and bad). The first day, my hair was fabulous. The second and third days though, I noticed that it looked a little greasy on the top. I read all the tips from other people who were using it and I also called their information helpline. They were extremely helpful. It turns out I was not letting it "froth" (it gets plump when you add a bit of water and massage it in) nor was I rinsing it all the way out. I did exactly what everyone had suggested and I must tell you that I am definitely happy I decided not to throw in the towel. This is a phenomenal product and I can't wait to see the coming transformations to my hair!

I wish I had done more research or read closely before ordering this product. I can't say that much about the product because I did not use it long enough. Once I noticed that my hair became dry and brittle, I stopped using it after 2 or 3 shampoos. But, then about a month later, I received another box from Wen with 3 large bottles of shampoo and a charge to my credit card. I immediately repackaged and returned the unwanted bottles and canceled any further shipments. But, it was almost $12.00 to return the product and when I called to determine how much I would be refunded, it was about $11 short of what was charged to me. Wen customer service claimed state taxes could not be refunded because they had already been paid - surely not! I considered sending back the first shipment even though it had been opened and used. But, again the cost to return and the deduction for taxes make it not worth the effort. Down the drain it will go and I have learned a valuable lesson. I do not know how they manage to stay in business.

I ordered a package of wen hair product 4 days ago for 49.95. Well, they charged me 3 times out of my account for one order. I called them every single day telling and they said give it 24 hours & it will be in my acct. Today I called again saying that the money still isn't in my acct and this man who was very RUDE was saying MOST LIKELY to every question I asked him about my money. I asked to speak to a manager/supervisor and he told me there isn't anyone but him. What a liar. All my money is gone out of my acct, and now I can't pay my bills because he took $100.00 out of my bank acct that was extra. I am sending the products back when I get them and never again will I order anything from this place. BETTER BUSINESS BUREAU and CONSUMER AFFAIRS are my place to go write a complaint about them. DON'T WASTE YOUR TIME ON THIS UNFAIR PLACE.

My first purchase was on November 2014. They charged my Discover card again in December and going to charge again in January. I am unable to return the product they shipped without my knowledge or get refund. They are claiming when I ordered online I became a member and I have to make 3 installment payments. I am unable to delete my credit card information. I am really worried. Any suggestions? THIS IS SO DISHONEST and SHADY! Will NEVER deal with WEN again, nor will I use any of their products. I think they don't expect people to watch their credit card charges and try to slip it by the unsuspecting consumer.

My wife purchased this product online. Cancelled a few months later. They continued to ship product and charge our credit card. Called to cancel. Products stopped coming, but charges continued. Months later, still getting charged! STAY AWAY FROM THEM.

Product was great. I canceled due to customer service. Online system doesn't transfer (according to them) so changes online aren't reflected in their system. Customer service and billing unorganized/rude/pushy. Charged for and sent products unwanted after cancellation. Unknown charges for months. With lots of research I found a cheaper and more effective product that I use the same way. Shae moisture conditioner used as a wash and conditioning treatment is a better product choice (can find in stores like Walmart and target for $5-10).

First, I had trouble ordering online- the order form wouldn't fill in. While I was speaking to an (foreign) order rep, the order form corrected and with some difficulty I was able to fill it out. However, the order rep was very pushy about wanting me to order with her but I refused. I made a mistake with my billing address and was given no opportunity to correct it. When I called to correct or cancel, it was a complete joke. Finally, after many tries I was connected (again) with a Spanish speaking rep. After a few minutes he told me I had to call a different number for an English speaker. When I pointed out that he was speaking English, he hung up on me. What a scam.

I decided I would like to try the Wen hair care system by Chaz Dean. I went straight to their website and put in my order. The billing statement I was sent was entirely blank. I did however receive 2 emails both of which had different transaction numbers. I checked my bank account and sure enough I had been double charged. My 1st attempt calling the company I was told that I didn't "exist" in their system so to call back. I awaited the 24 hours I was requested to wait. In the meantime I was charged another $41.95. When I called back I was yet again told that I didn't "exist" in their system. I mentioned the charges made to my account again to which then I was told my order was on "back order. " No one could answer as to why I had now been charged 3 time's for $41.95. I called my bank and inquired if there was anything they could do. They reversed the charges.

When I first started using Wen I noticed very small amounts of my hair in the drain. I know that we shed hair everyday but as of Dec 10, 2014 I had a lot of my hair in the drain about a handful. As I started to comb my hair I had more hair in my hand which a total of a good handful and a half of my hair. I always use salon products and never had this happen! I went to google Wen's website, I noticed I wasn't alone as there are many other women having the same complaint. Wen products should be banned from being sold!!! Wen products are nothing but a rouse and being sold as top of the line hair products, lol!

I ordered a sample of WEN hair care products for $19.95. I canceled my auto fulfillment, cause I was automatically debited from my checking account and never received any new WEN products. This caused me an overdraft fees. I was debited again and charged an overdraft fee. Do I have to pay the overdraft fees again?

I went through the same run around when it came to billing. But, even worse, I hated the product. It was okay the first time I used it, but after that, my hair was greasy and it was difficult to get out of my hair. I called and told them to discontinue my account with them and the lady I spoke with did everything she could to try to tell me not to cancel. That I was using the product wrong. It was ridiculous, but I stuck to my guns and my orders stopped. I will never use this again or recommend it.

I have been using about 4 months shampoo. Makes my scalp itch like crazy and it feels like my scalp is burning.

Did not order auto delivery. Sent stuff anyway. I had a terrible time with my first previous order. They had to send product three times til what I ordered was sent. Now I get a notice from bank that they have send again yesterday. Customer service agent was not helpful and proceeded to tell me how to order auto delivery like I didn't know. He started talking very fast. They said I could only get refund by returning product. Now I have to return the product and wait for a refund. Very unhappy. I could never use the product enough to order again and that is why I didn't order auto delivery. I feel they could have cancelled and not sent as QVC does when something is ordered.

I have been using WEN (primarily the lavender) for over a year now. I have baby fine, straight hair which has been oily most of my life, so I was surprised that I really liked how WEN worked on my hair. It made it fuller, less damaged, and made my color last longer. Sounds good, right? Until I started to notice my hair getting thinner, to eventual bald spots and having to comb-over and heavy spray to cover them up daily. Also, I went from washing every other day to washing every day because the bald spots could only be minimized with clean hair. I cleaned out my drain in the shower and found a tennis ball sized lump of hair!! I was thinking this must be age or stress related, until I Googled "WEN and hair loss", only to find out there were many complaints about severe hair loss and a class-action suit against them from people who had major problems with balding from WEN!!

I had been watching the infomercials on tv and the ones that would pop up on my computer and whenever I watch QVC which is quite frequently. But I called his salon to ask which product to use for thinning hair and I reached his voice mail. Left my name and number and a short reason why I was calling, hung up and within an hour I received a call back from Chaz Dean Salon in CA. They were very professional and answered every question that I had before paying $60 plus s&h for a 32oz bottle and that was 8 or 9 yrs ago. My hair has never been healthier and I honestly start to panic when I get low on one of my favorite scents/product whatever you want to call them. There's just no need to try to beat this guy and his salon down simply because he's just that busy. Have some patience and someone will get back to you.

I cancelled receiving shampoo shipments in October. I didn't realize when I had first ordered months before that I was placed on an automatic refill program. In any case, I called and closed my account and informed the representative I was returning the October package for a full refund. She tried to get me to keep it, offering a discount, and I said "NO!" as I have too much already. I returned the package via UPS and have proof of delivery back to WEN in October.

I started using the wen a few months ago - on and off - and I really loved it at first. I used it on my 10 year old daughter who has very long hair. I ended up buying a gallon of wen (sixthirteen). A month ago after a few weeks ok using wen, my daughter started complaining of a very itchy scalp and scabs all over her head. I kept checking her and she was going crazy with the itchiness. I started then getting very itchy and now my head is broken out in scabs everywhere. I know it the WEN product. No more Wen in this house ever!!!!

I ordered a sample box for my daughter that I saw advertised. Little to my knowledge did I know when I ordered I would be getting monthly deliveries and charged. What a scam. If I wanted monthly deliveries and surprise charges I would have not ordered a sample box!! Chaz Dean's Wen charged my account without authorization close to 145 dollars!!!! When I called to find out what was going on...the customer service rep told me when I clicked submit that there was a small disclaimer stating I agreed to have this product shipped monthly. I am livid!!!! What kind of person runs a sneaky company as such. I was told they could close the account but I will still be responsible for the full balance. No steps to reverse this transaction and that was that!! Please beware. This company basically scammed me and my bank account with no authorization to do so. I would think such a company would stand behind their business respectably!!! Company obviously has no regard for their customer and I am beyond upset about what I now owe and am on a limited income!!!

I was sent & charged for products I didn't order, even though I have changed my shipping frequency online and have made numerous phone calls to customer service changing the frequency of my shipments, which by the way is horrible. They know nothing about the company or WEN products, as they handle hundreds of different companies. The terrible customer service is enough to cancel all together.

I am a very angry customer that purchased Wen Hair care System. I was a user for over 3 years with long thick hair. I still have long hair but thinner and with scalp issues. I will never purchase or recommend this product to anyone. I want compensation.

In late October, I placed 2 orders with WEN by Chaz Dean via phone using my Discover card as payment. I placed 2 orders (one for me and one for a friend) for $29.99 (plus tax) (each) and shipping and handling was free. I was quickly talked into upgrading my orders to a larger size for $10 extra. I agreed to the onetime charge of $39.99 and was then transferred over to a supervisor who confirmed the order and amount to be charged. On November 1st, I received the two shipments of Wen Hair Care and immediately opened the packages only to discover an "invoice" with an amount of a $129.44 total.

I requested that my membership be canceled because the product wasn't working for me. They insisted that my order had gone out and couldn't be stopped so I had to wait and return it when it arrived. I found out that when I placed the call the shipment hadn't even left their warehouse. Then I had to pay for shipping and handling both ways to return it!

I waited for a long time to try Wen and wanted to avoid "auto delivery" so I bought my product on ebay. I decided to read some reviews before it arrived and stumbled on an avalanche of complaints about people losing their hair! Some reviews said that they use Wen and did not experience any loss and I was hoping I was one of those people so I used wen every day for 8 days. I watched for clumps of hair but I never saw any. Then I realized that I lost about a third of my hair all over my head! No bald patches or anything just a general loss! Now I have hair falling out constantly and I stopped using Wen after the 8 days. The complaints are 100% true!!!

I ordered the promo package in July 2014. I requested the pomegranate scent but received the sweet almond mint. I called customer service asking why they sent me the wrong product. The rep explained that they ran out of the pomegranate so they automatically sent the other. I asked why I wasn't notified of the switch because I don't like the smell of the sweet almond mint. Once again the rep said it was automatic, they send what was available. I was anxious to try the product so I just bit the bullet and tried the sweet almond mint. A couple weeks later I noticed my bank account. They tried running my card again for $89 which according to TV and the online site was not supposed to happen for 3 months. I called immediately and cancelled my subscription. Of course they tried to convince me to keep my membership but I stuck to my guns and cancelled. I am about to run out of the cleanser and am seriously debating on what to buy now.

My sister uses the product and she shared the Wen Sweet Almond Mint with me. I had just taken my hair out of braids (after months). My hair looks PERMED after using this product! It has shine and body! I LOVE it!

I ordered shampoo, it came. It was the wrong stuff. Sent it back the first week of June! I never heard anything from Wen! Then the beginning of August, I get a notice saying I owe "All the money for the shampoo!” I call them they say, they never got the package! When I first mail the package, I talked with a rep. He explained on how to send the package back and apologize for not sending the right shampoo. I got shampoo for over a year. I told him I was sending the pk out right away! Back to August. I called them, told them I sent the pk out when I talked with the rep in June. I said next, "It wasn't my fault in the first place." Once again they apologized. Asked me post office rec #. Done!

Wen products was the worst customer experience of my life. They put charges on your card you don't anticipate and send you products you don't order. The real terrible thing is WEN CAUSED MY HAIR TO FALL OUT! All around my part and top of my head is very thin. I didn't know what was going on until I googled wen hair loss and realized it happened to others. I am devastated and now have to buy shampoo for thinning hair when I've had such thick hair my whole life. I truly hope this is reversible. Never buy this product.

Started using WEN about 6 months ago. My first wash I noticed a lot of hair coming out, but I thought it was just damaged hair, and the next time it wouldn't do that. But my hair has gotten so thin now and I haven't used anything else on my scalp. I would not recommend using this. I have never had this problem before.

Chaz Dean's Wen & Endless Youth Vitamins charged my account without authorization $72.70. Wen product left my hair greasy and dry. The vitamins were supposed to be a free gift...And no they are not free! You will pay in long run. When I called to have this account closed and to get refund...Asked for manager cause they primarily refused to help me....One of the worst companies ever! They said it will take 4 to 6 weeks to refund my money on a order that had no authorization!

I bought this product for one trial period, after which you could cancel at any time. I even gave gift sets for Christmas last year. I have called 4 times. Twice they said they would send me a voucher so I could return the latest shipment, but have not done so.

I was not happy with the product at all. It made my hair dry. I called a month into using it and they informed me that I should give it 2 more months without worrying about getting a refund if I was not satisfied. I decided to cancel the subscription today. Customer service was more concern in getting to keep my account on hold for 5 months and send me some other products to use. When I said, "no I would like to get a refund," he then said, "you had 60 days money back guaranteed," which has expired. I explained they had told me they extended one more month since I didn't begin to use the product till a month after I received it. He cut me off and said he will be emailing the cancellation and there would be no refund. Then said, "have a great day," and dismiss me. Totally bogus product and customer service is awful.

It was not that great but the big problem is when you start seeing charges on your bank account and when you call, they tell you to cancel the account but you still have a balance due. I told them I never got any extra product. Of course they act like they don't know them. They want to send cancellation form and another form to return your money. Customer service agent Rafi try to help by telling me to fax the forms for a faster refund.

I ordered a small shipment about August 2014 and received a larger shipment that cost more. The product did nothing to my hair type. I immediately called WEN to correct the cost and cancel any future shipments. The CSR adamantly claimed the product was cancelled. About 11/13, I noticed a new charge from my bank acct from WEN. An unauthorized charge. I called WEN and CSR Sandy said it had not previously been cancelled, but she would cancel it now and the charge would drop off. Sandy verified my email and said I would receive an email showing acct cancelled. I demanded to speak to a mgr who also said charge would drop off.

I wanted to try Wen but could not without committing to what I thought was a monthly ongoing obligation. I received the product and meant to call within the first month to cancel membership. I couldn't cancel online. I thought the worst that would happen is that I would get the first month supply. When I received a package and a charge on my credit card for $42.09 I called the customer service to cancel. After trying the sales pitch they indicated I had an $87 balance to pay. Apparently they send three months of product at a time but charge the credit card each month. To return I would need to pay for shipping and to certify it and they would deduct their shipping cost from my refund as well. I just wanted to try the product and now I feel taken advantage of.

I was so excited after ordering the wen products. I have curly, dry/frizzy hair and couldn’t wait to see my hair transformed from dull and lifeless to full and shiny but I was extremely disappointed. I have long hair so in order to cleanse my hair, I had to use over 24 pumps per the directions and it was taking way too long to shower, and anybody with children knows it’s impossible to get a good shower in. Second, the smell was just too much for me. Instead of the smell of lavender, I was overcome by the smell of menthol. Lastly, after a few days of using wen, I noticed a lot of my hair falling out inside the shower. I would not recommend using wen products.

The product is ok. Like other users on here, I noticed that it either makes my hair very oily or super dry. For the same price, I can buy something even better at the local drugstore or at the salon. The worst part about this company is the customer service. Beware before giving them your credit or debit card number. They will send way too much product and then make charges to your account and will insist that they didn't, leaving you to have to dispute it with the bank. Customer service agent, Kelley, is very condescending as well.

I have heard about WEN for years. One night I was watching QVC & decided to try it, I've been hooked ever since. I am on the Auto Delivery plan that is delivered every June & December. The gallon lasts exactly 6 months for me. My hair is Smooth, Soft & Very Healthy! I use to flat iron my hair. For anyone who has used a flat iron for any length of time knows that the transition from using it & not using it is Horrible. Without using the flat iron your hair is dry, brittle, frizzy & very hard to style. Even though you know it's not good for your hair, you have to continue using it in order to manage your hair. The WEN made my transition a lot easier than when I used store bought shampoo. Even my color lasts a lot longer. I am 110% satisfied with this product & will Never touch my hair with any other shampoo.

I tried Wen almond mint hair care products plus travel kit for 39.95. Now Nov 12 I get another Wen hair care pkg I did not ask for and they billed my credit card for another 39.95. That's so wrong. I called the customer service. Now they say it's going to take 3 to 4 weeks to credit 39.95 back to my charge account. Now they have my credit card info. I feel robbed and ripped off!! I wish I had never tried Wen at all!! Very unhappy!! I'd advise not ordering wen. It's not worth it!!!

When I first used WEN it was wonderful. Now it is totally horrible on my hair. I haven't changed anyway I've been using it and now it's ruining my hair. It's totally uncontrollable. I'm very upset and have cancelled all my shipments. My scalp is horrible and worse than it was even using them oil. I'm disappointed and very upset because the results changed over night. I waited a long time before buying this product. Sorry Chaz.

They have horrible customer service! Every time I called, I was rushed and my concerns were avoided and never really addressed. I bought Wen and I soon realized that there wasn't anything special about it. It worked worse than my previous hair care product for triple the price. I called to cancel the product and payments but was continued to be charged. When I called customer service, I was told it was the last payment I would be charged for. Well what exactly are you charging me for when I've already paid for it??? All in all, I do not suggest buying Wen for anyone because no one deserves to not be valued as a customer.

Because I am hypothyroid, for years I have had some hair loss. Since using WEN, it has gotten progressively worse and I have seen my endocrinologist repeatedly for help. Since my thyroid levels have remained good we considered the idea that I am 54... or stress... other things that could have caused it. NEVER did I consider that it could be WEN. Not until someone mentioned to me this past weekend that their (obvious) balding was the result of WEN - and that they confirmed that there were numerous complaints about this all over the internet. I googled and found she was right. Now, I do believe that my substantially large amount of hair loss with every shampoo - and in between shampoos - is due to my use of WEN. I am so thin on top now and somewhat down the sides of my head (thankfully just down a few inches) - but the thickness of my hair is gone. Wishing I knew all this before...

I bought WEN for the $29.95 price. It either dried my hair out like straw or it made it really oily. Needless to say for that price I was so disappointed in using nothing but conditioner to wash my hair. It is just as easy to go to your local drug store and buy the same product for $6.00. I would not recommend making Chaz Dean or Guthy Renker rich by buying this product. If you buy the product and do not like it, good luck on getting your money back!!!! They will sell you every sales pitch in the world and by the time that they are done with that you will completely forget that you want your money back. In other words, go to your local WalMart or drug store and get the same as what you are going to pay $29.95 for.

The product did work well. But they send too much. I have at least 2 months backup. Also I am not seeing same results. My hairdresser said he heard same from others that there is product buildup. I stopped for now which was also difficult as rep was not willing to cancel my subscription. Not sure what I wd. Recommend or not.

I started using Wen in the springtime. By summer I had noticed significant hair loss. It was coming out in handfuls in the shower and when I would brush my hair. My hair had become significantly thinner as well. I had not heard or known anything of Wen causing hair loss so I did not make the connection until a friend warned me about it. I didn't believe that a shampoo could cause hair to fall out so I ignored it. I kept using the cleansing conditioner and continued to experience great amounts of hair loss. By the end of summer my hair was so noticeably thin that I considered getting a wig because I was no longer able to style it.

As a person with thick, curly, frizzy hair I was looking for help. I watched an infomercial about Wen and liked it. I then went online to their website and found the "intro" offer with free gifts for $45.94. I ordered it and tried it. I noticed that my hair felt softer but I was getting a terrible buildup which was causing itching. I followed the directions. Anyway, I had decided that I just wasn't going to order anymore. This shipment was paid for on October 8th 2014. On November 4th, 2014, I logged into my bank account and what did I find? Another charge of $44.94! I immediately call Wen. The rep told me, "Your 2nd shipment has been shipped and you should receive it soon." I said that I never ordered a second shipment. He then says, "This charge is a pre authorization of your card for membership."

I was charged for a product order that I had already cancelled with the company. They shipped the order after I had been told the order was cancelled. On 11/1/14, I ordered a product from wen.com. Before I ordered, I was not made aware that it would be a recurring shipment. After I placed the order, I learned I would get a recurring shipment of the product. I did not want that, so I immediately called the customer service number to cancel the order and they told me it was cancelled and wouldn't ship. On 11/5/14, I received an email that told me my order shipped. I called customer service again and they said that they do not cancel orders even though I was told a few days earlier that my order was cancelled. I even spoke with the supervisor, who after many arguments, agreed to send me a return box and once I sent the order back in, they would then return my money. He said this is the only solution. I am not happy with that because I cancelled the order the same day and it should have never shipped. Now, I have to spend time and money to ship it back to them in order to get a refund when it should have never been charged or shipped in the first place.

Have furnished Wen with all my bank statements which clearly show l have fully paid but according to Wen they don't have the same entries on their accounts so they are coming after me for more money because they have bad account records. How can I prove l have paid if my bank statement isn't good enough for them??

Every time I have spoken to one of the representatives at WEN they have lied to me. The first one, "Charlie" (I'm sure that's not her real name...) told me that my 2nd shipment was $49.95 and no more charges are going to be taken until my next shipment. I asked her to make sure, because that's awfully inexpensive for what I've been given to understand is a very premium product. She reiterated that the 2nd shipment was only that one charge of 49.95 and that shipment was paid in full. Awesome, I was happy with that. Until today, when a 29.95 payment was taken from my account. It's too soon for my next shipment, so I call and speak to "Frankie" (also totally his real name...) who informs me that no, there is no 3rd shipment coming to me, he sees in the notes that I updated my frequency to 12 weeks, and that's too soon--this payment was part of the payment for the 2nd shipment. What?

Wen has THE worst customer service when ordering through Guthy Renker. I cancelled my subscription in June and just noticed they have taken money out of my account every month since. The kicker is I actually NEVER even received the product. I was told to fill out an affidavit, which I did back in June, and they still haven't given back any money. I would never order any product associated with Guthy Renker again.

I did not have to buy this product. My mother did and passed it off to me. She tried using it, but was dissatisfied as it made her hair way too soft. I tried it, following directions and honestly rinsed for about 20mins. As my hair dried, the top was still gummy and the bottom lifeless. This stuff does not wash hair product out of your hair!! I tried it a second time and it was the same. I now use it as shaving cream for my legs. It seems to work pretty good for that purpose. Not recommended for hair!

I purchased their intro kit in March and without any warning I was sent a bunch of vitamins and shampoo in April and charged over $100 for it. I returned all of it without opening to packages and still got notices for late payment. So I sent in a payment because I got a refund from my bank and WEN. Someone at WEN cashed my check but didn't apply the refund to my account. It's October now and I'm STILL getting notices that I need to pay off this balance even though I already did. I would love to know where my money went and who cashed this check.

I ordered Wen in Jan 2014, a 90-day supply at $29.95. I liked the product but did not desire it after discovering I was being charged each month. I called the Company and cancelled. I returned the product but was not refunded. I called my credit card company to close my account as Wen continued to charge my account on a monthly basis. After speaking with them again, they denied I ever called or cancelled my shipments, "no notes in their system," and claimed they never received the returned boxes.

I tried the product after having a lot of trouble with dry scalp. It worked decently well, but not as advertised. I was okay with the one shipment I ordered and would use the product, but not purchase again. There are many other products out there that work better for me.

Hello, and I hope my review helps you. I started using Wen in Jan 2014. I was given a bottle and fell in love. I then called and signed up through the infomercial. At first that initial offer was wonderful! I got all this stuff, I was like this is awesome for the cost, $39.99 because I got some additional products. When I initially signed up, I asked if every shipment was going to contain the same items as the initial. They told me yes! When my second shipment came, it had less items. I was ok, just thinking it must be the free gifts, and I loved how my hair was looking.

I called in September to make sure I would get the fragrance of Ginger Pumpkin conditioning cleanser shipped in October and was told not to worry, it is on order and it will be sent. When my shipment date passed and I didn't get anything I called back today, 26th of Oct. to find out why I wasn't sent anything and was told they didn't have any Ginger Pumpkin to send. This was after I was told I would get it and it was already on order. Who got my Ginger Pumpkin that was set aside on my order for me? Where did it go? I waited a long time for this because this is my favorite, but can get it only in the Fall. Now they let it go to someone else after promising that it was on my order and it is still Fall - so not past the season either.

I never imagined I would have such a horrible experience with a shampoo of all things. I used Wen cleansing conditioner for about two months this past summer. At first I thought it made my hair softer but then the more I used it the more I noticed my hair looked extremely greasy even right after washing. I had greasy waxy buildup on my scalp even though I tried to carefully to rinse the Wen out of my hair properly. THEN I began to perceive that more than normal hair was falling out. I stopped using Wen about six weeks ago and went to my stylist about a month ago. She was horrified by how much buildup was on my hair and recommended a clarifying treatment which did succeed in getting the nasty Wen grease out of my hair.

I ordered the Wen product because they said it was for all hair types. Got it 10/17, used 1st time 10/18, followed as directed for shoulder length hair. Used cleanser & sixthirteen. Dried the HECK out of my hair. Called cust svc. Bottles don't have "Lot #".

I guess I lucked out because a friend of mine gave me a week's worth of WEN to try out. I think it was the Almond/mint. The first time I used it, my scalp itched. My friend said you need to use it a little more frequently. I used it 2 more times, nothing. I suspect that for some reason I am washing my hair with conditioner. I figured I could do that with conditioner, so I am Glad I didn't get caught up in their ordering scams. PS, my friend who uses it swears by it. Personally I think her hair looks no different.

I joined the bandwagon with WEN and about a month or two after using it my hair started to break and fall out and became terribly thin. It also stripped the color from my hair and my scalp broke out in little bumps. I just couldn't believe it was the WEN causing these symptoms because of all the claims that were made on infomercials and television shopping shows. I stopped using the product but my hair doesn't seem to be growing any thicker. The bumps on my scalp have cleared up. I hope someone can do something about this product because the selling claims are false and the product is causing a lot of misery for many people, according to the reviews that I've read.

I wanted to give this product a try b/c my hair is very fine. I signed up for the "kit", used it and even ordered some additional products to try out. All the while using the same debit card I had from the beginning. All of a sudden I'm getting bills in the mail. I called to ask them about it and was given a 'you must have changed your card' script. Even though I told them it was the same as it has been. I ended up canceling my 'membership' b/c I didn't want to be stuck with bills showing up out of the blue that were supposed to be paid when shipped. I explained that I would make the two payments as soon as I verified that they hadn't cleared my bank already, etc. I called and made a payment. Two months later I got a bill for the amount I paid. I called for an explanation... got none. Asked for a manager... got none. Finally after I explained again that I wanted an explanation, I was told a supervisor will call me back in 24-48 hours. We shall see.

This product is terrible. If the product isn't bad enough it's impossible to get out of your membership. No matter when you call they have always already shipped your product. I've returned products not to get my money back and still received an invoice. I cancelled again today for the third time. The people they have answering the phones do not speak English. My next stop is the BBB. Again I say, the product is terrible and don't get sucked in BECAUSE YOU CANT GET OUT.

I just decided to come back to Wen. I am satisfied with the hair care product, but the customer service sucks!!!! I would to talk to Chaz personally. I keep getting the sweet almond mint. It stinks and gives me a headache but they keep sending it to me and I send it back but after telling me I will get a return sticker after 7-10 days. I am still waiting 3 weeks to get that. The customer service is the reason I left the first time. They promise and promise and never get it right or fail to tell you it's on back order. I need someone to tell me who I need to talk about this PLEASE!!!

My friend introduced me to the Wen product because she had great success with her fine hair. I followed the directions exactly and after about a week, found my very fine, highlighted, hair to be feeling thinner. I stopped using it. After two weeks, I tried one more time for two days. My scalp broke out in welts, and my head was burning. I stopped using it completely. Since that use in July (now 3 months later) my hair is almost non-existent. The shaft of each hair follicle is half the size it was. When you touch my hair it feels like nothing! No substance, no body, frankly, no hair. I am distraught at this!!! Has anyone had success rebuilding their hair after using this hideous product? Please save yourself the heartache and DON'T TRY IT!!!

I have been using WEN for almost a month and can see a noticeable change for the better. The only thing is when I use hairspray, the cleanser does not cut it. I have followed the directions, even applied a little more and left it on longer. After blow drying my hair I need a spritzer to calm the static. Overall, I like the product... 7/10.

It took 3 months for me to realize that it was the Wen shampoo causing my hair to break and fall out. It has almost ruined my life. I have always had nice, thick hair, just a little dry. I thought that Wen would eliminate the dryness, but it has ruined my hair. About half of my hair has broken off at the roots. It comes out by the handfuls. I'm just sick and don't know what to do to stop the breaking. I can't even comb my hair without losing a comb full of hair. Don't use Wen. It will ruin your hair.