WEN by Chaz Dean Reviews

Chaz Dean/Guthy Renker harassed me for several years to pay for merchandise I didn't receive. I only accepted 3 shipments of Wen and returned all other shipments unopened. So I just paid $100 for merchandise I never received just to get them to stop harassing me. I explained everything to them but they didn't care. So I am never going to buy anything from Chaz Dean or Guthy Renker again!

My complaint is much the same as the others. I bought their starter kit for my daughter as a Christmas present. She told me she tried it for a couple of weeks before throwing it out. She said it made her hair feel greasy and unclean. Anyway a couple of months later I received a late payment notice. I assumed it was some poor bookkeeping seeing how I already paid in advance. I returned the notice with a note that I had already paid. A few more notices came before a collection agency sent me a threatening notice.

On January 7th, 2014, I ordered the deluxe kit from WEN. I waited a month for them to ship this to me, only to be told it was on back order. I never received any email or any phone call to let me know it was on back order. So I call them to ask what the hell was going on with my order. They finally tell me it was on back order. They tell me to wait a little more as it was apparently shipping in the next few days. Apparently to them that was what was really going on. It didn't ship. So I call back and cancel my order.

Pretty much bought this stuff for my mom's birthday and so far it was alright for her I suppose but what got to me was having my paycheck today and then immediately charged $38 by this Dean guy and I called my bank immediately to check who this is because it's been at least a month. I forgot totally that he owned the hair product Wen so to my surprise I was charged twice for no reason. Immediately called Wen and they said its because of another auto shipment and boy was I furious but I told her to cancel and she said that she doesn't see any charge for $38?... After reading everybody else's reviews I'm not gonna tolerate this. As soon as I get off work I'm calling back to demand my money back and gonna get the manager's name and make sure my membership is canceled because this product is a big fat scam. Absolutely ridiculous.

Ordered a starter kit which included several "free" products for $29.99. I thought that was a decent deal for all the products. When I opened the packing slip I found that I was enrolled in an "auto ship" program. I don't recall signing up for that. The auto ship is $29.99 PER MONTH (and only includes 1 product), but the product only ships every 3 months! That equates to $360 a year for 4 bottles of "cleansing conditioner" or $90.00 a bottle! I've only used the product a few times and kind of like it, but not enough to pay $90.00 a bottle. I called to cancel and hope it really is cancelled! The next day I got the "free" bottle of vitamins only to find that that was also an auto-ship trap. Called and cancelled that also. After reading other reviews, I will be scrupulously checking my bank charges to see if I am still being charged.

The product is ok (not that I would re-order) but the customer service is awful. I received an auto shipment that I never signed up for or approved. I refused delivery stating I didn't order it, return to sender. I called customer service explained what happened, told them I never approved automatic shipments or signed up for any membership. The first call was greeted with a not so nice woman who eventually hung up on me. I called back and was assured they would cancel my so-called membership.

I purchased a $43 starter kit of Wen products as a Christmas gift for my granddaughter. Much to my surprise, in January I received a $111 box of Wen products that I did not order which Wen Customer Service described to me as a replacement kit that was part of my "membership" in Wen products. I talked to two customer service representatives and neither of them could tell me how I became a "member" of this group. Wen will take back the products, but I must pay the shipping and handling both to and from their company. I believe this is a very questionable marketing practice targeted at unsuspecting customers and I think it should be discontinued.

I liked the product all right and would be happy to continue using it but the customer service is awful! They are in no way working to keep their clients or to make their clients happy. I had a package that I did not receive. I called customer service and was told a replacement shipment was going to be sent. Instead, I got an affidavit that I needed to sign stating that I had not received my shipment. At the time I was happy to sign the form because I had not, in fact, received my package. I called customer service once again to check to see if a shipment was coming and had another battle with a rude agent. I finally got my replacement shipment and then realized I was actually charged for both. I tried to rectify the situation only to find that the company had cancelled my membership. I thought it was extremely funny. They had a sucker in me and instead of keeping me happy allowing me to spend $40 every month on their product, they just cancelled my subscription. Do not do business with this company. They do not care about their clients.

BUYERS BEWARE!!!!!!!!! If I can save just one person by being ROBBED by this company, then perhaps my loss is not in vain. I ordered the usual $29.95 kit. Much to my surprise a month later my card was automatically charged again, and I received a 3-month supply. I had not even finished with the first one. But more importantly they continued to charge me even after I returned it. Mr. Chaz Dean, you are a thief. I don't care what legality you console your conscience with, in my eyes you and your company are manipulating the consumer system and stealing.

Ordered promotional ad $29.99 like the product. Also had offer for free vitamins. At no time did they say it was an auto ship item that I needed to cancel.... I am referring to the vitamins so I got another bottle, I haven't used the first one. So I called and told them, "Please cancel my order, I will pay this thirty dollars but no more." This month, I get another $30 plus charge. I call and she tells me yes, you have cancelled it but the pills were 90 dollars. What... Vitamins, they were broken down by month, you still owe on them. So I decided I no longer want dealings with Wen or Guthy-Renker whatever her name is. Now I did over phone payment for remainder. Today they sent an additional bill for Wen apparently the auto ship for it as well is on some three month breakdown. So the three-month supply is over 100 dollars. So disappointed plus shipping high price at that. Disappointed in all of the extra fine print.

I ordered this product thinking it worked. It broke my hair off and I've been using it for months. Not to mention they keep sending me this crap, overcharging my card before I even get done using the first package.. They lied and said they told me they would keep sending this mess and charging my card every so often. STRAIGHT OUT LIARS AND THIEVES! I had to eventually cancel my credit card so they could no longer charge me for anything. Not going to be long here. Just really pissed off! I'm thinking about taking further action against them as in sue their **! I'm also thinking about contacting Huffington Post about this scam this Chaz Dean character has going on.

I saw a special for WEN on TV and decided to try it. I ordered it online and was asked if I wanted to set it up for auto-ship. I said, "NO." After completing my order, I receive an email confirming they had received it and then an email stating it had been shipped. Then I received an email thanking me for ordering Vitamins through Guthy-Renker. I thought it was a mistake and ignored it. I received the WEN and was appalled at the amount of shampoo required and method to use and decided I didn't like it because it would be way too expensive to use.

I ordered the WEN because friends said it was great for your hair. However, with one use I had a severe headache due to smell. I called customer service the next day and was told to return to the Arden, NC address and given a return authorization number. I was also told I just needed confirmation of receipt of the product there. Now, over 2 1/2 months later, my refund has still not been processed. They are now telling me I have to fax proof, etc. This is not right. I have never had this issue w/ any other returns.

I fault myself for not reading my bank statements in a timely manner. But I did not order the products in the first place. I previously did order some Wen. And because I did not reorder them, they kept sending me offers for special prices if I would commit to regular orders. I did not respond to any of them. I sent their box of stuff back to them. Now they tell me I have to wait four to six weeks for them for a refund. When they charged me for the final payment my bank account was charged another $30 overdraft fee. They now owe me $98.55 of products I did not order and another $30. They tell me I have to wait four to six weeks for my money to be returned to me. It did not take them four to six weeks to charge my account! I sent their products back to them via priority mail and according to the USPS tracking system, they have received the products. I find this four to six week wait unfair. And why do they not require a signature from the customers before taking it upon themselves to send and charge for products. This seems unlawful to me. And they tell me their terms are on the order form. I did not read their form because I did not order any products!

I have 2 unauthorized charges by WEN. I ordered some product to try back in September. My credit card was charged. I ordered it years ago and stopped using it because they kept sending me product that I did not order and charging my credit card. This time I called to make sure I would NOT be sent any additional product or charged for additional product. I was assured it would not happen again. They charged my credit card again in November and December for product I did not order. They said they would issue a credit once they receive the product back which I already have returned. They said it would take 4 to 6 weeks to issue a credit and to stop charging my credit card. FRAUD FRAUD. Now I have to pay bank charges to have the charges blocked.

This company uses fraudulent methods to charge your account for products not ordered and products that have been returned. I have made several attempts to clear my account. I closed my account with WEN and they still made a charge on my credit card. I do not have any of their products and have returned all products which cost me shipping fees and still have not received any credits from WEN. Do not buy from this company!

Ordered what I thought to be a one time shipment of Wen which I received. I then got a bill for additional products I did not receive. Called Wen to cancel my account, followed by two more calls when I never received the cancellation form they stated they would mail. Form was mailed and account was supposed to be cancelled. Received another bill, yet another call to Wen. Customer service was not able to send or provide verbally any documentation of signing on for multiple months of this services. NO PRODUCTS WERE RECEIVED AFTER THE INITIAL SHIPMENT. Called credit card company to stop payments and recoup these charges for products never received, which they did. Today another $105.75 bill that was "overdue". Called Wen for the 5th time, account shows that it was cancelled, but they were trying to obtain the payments the credit card company halted. Company says they will clear the charges, but at this point who knows. Avoid this company at all costs. Internet is full of similar stories.

I changed my email address and informed Guthy-Renker. I let them know I needed to access my account so I could verify my ship schedule and what and when I wanted to order. They kept putting me off sending me robo emails saying they were on it. And when I talked to them, assuring me they would change my email address and send me an email to my new email password it. Never happened. I called for the third time and lo and behold, they had just shipped me a 90 day supply of Sweet Almond Mint (which I hate). I had ordered Lavender and they shipped the Sweet Almond Tea in the first order. When I told them I was going to refuse the pkg and send it back, they told me to wait and they would send me a label. That never happened either. I did return the unopened box marked "did not order, return to sender" but they have charged my credit card. This is a shoddy way to do business and I intend to get my money back. Never, ever again will I do business with WEN. Oh and they keep emailing me constantly as if I am a happy customer. They are totally clueless.

Product ordered for $29 introductory price, then more shipments came for $106.74, when my wife tried to cancel, more monthly shipments arrived for the same charge to her credit card. She closed the card, and they continued to ship monthly shipments at the same price under a NEW ACCOUNT number, but how do they collect if there is not a working card? They take customers to collection for the products customers cannot return, because their address is only a correspondence address. But they screwed with the wrong person now, because I am also a consumer advocate!

I order a trial pack for one time use. I got replenishment 5 weeks later charging my credit card $90 plus. I am so disappointed with WEN for sending replenishment without customers requesting for an order. I called their customer service dept. I was told that it was their company policy that they send replenishment after trial pack without customer reordering. Please be aware.

They automatically shipped me another 90-day supply and I've only had the first shipment 30 days. Not nearly enough time to use. No where DID I see this would happen when I first ordered to try the product. Otherwise I would not have ordered. I hate this practice. Would never order again.

I at first loved and even stocked up on product. Then I noticed hair loss, more and more hair loss, with every use. I now have thinning hair with bald spots. I finally put it together - it was the hair product. In one week as of now, going back to old products. My hair loss is so much less. I just hope it grows back. I thought this was all natural products. I have no eyebrows, practically, and bald spots on my head, and crying to boot!!! Someone with money needs to help stop this!!! As the average person, we just get the runaround.

The Wen product made my hair fall out! It's been almost a year since I first purchased this horrible product and till this day, my hair is falling out. I am so upset and I am trying to find a way to sue them for the money, effort and time that I am wasting just to find out how to stop this hair from falling.

I opened an account with Wen Hair Care System by Chas Dean in October. I canceled my account on February 12th, 2013. I called on March 4th and they can't even tell me they received the product. Operator kept telling me that in 8 weeks, I should see a refund if I returned it. (My confirmation number from the post office shows they received it on the 15th of February.) Until then, the operator assured me that Wen will continue to keep taking out any monthly installments I still have due, even though I canceled and they have the product.

Wen advertised a 60-day trial guaranteed product, which I requested. I was not satisfied - the product totally dried out my hair. I returned the product as specified (it said return even if the bottle is empty) which was half full. When I returned the package, I called to cancel. They said they cancelled but then transferred me to an automated system to make payment. A second and third package came. I returned the packages, wrote in red permanent marker "Return To Sender" and they had a nerve to send an email bill for over $100. I called yet again to complain. They said they cancelled, but forwarded me to an automated service again to make payment. This is ridiculous and happening to too many people.

This company sucks and their customer service sucks. I called and ordered the product. When I called to cancel the order, they told me to refuse it when it arrived and they would credit my credit card. I did as instructed and didn't get my money back. I disputed the charge with the credit card company. They credited my account and now WEN has turned me over to collection. They got back the product and still want money. My recommendation is, do not buy anything from WEN by Chaz Dean.

This company sucks and their customer service sucks. I like their product, but I have been buying it on Amazon and eBay because it’s cheaper and you don’t get locked into the subscription plan. I saw a really good deal one day that was the regular 30 month supply package plus an extra cleansing conditioner for the same $29.95 price. I called and asked customer service if I could sub in anything for the products I don’t use (deep conditioner, the gel, the pomade stuff) and they said sure. I asked how this would affect my price and he promised it would not affect the price at all. I confirmed this several times, because I knew it was probably not true. Of course, I have nothing in writing. Not surprisingly you can't make changes to the contents of your subscription on your online account, probably for this reason.

Please do not buy this product. It made my hair break and fall out to such an extent. Please, do not do this to yourself. Just get Nexus or Aveda. As a girl, I know we are all attached to our hair. Please don't go through what I am going through right now. I would not wish this on anyone. I don't know whom to contact to take this further, but it needs to happen. Please don't get it. My heart would break to think of one more girl going through this experience as well.

I decided to try this product after watching an advertisement on TV. I ordered it. True, you see an immediate difference. However, I have fine hair and this product left my hair limp. I stuck with it as recommended but it made my hair so flat and even more limp. It felt almost greasy. Then I kept receiving more products in the mail. It turns out they put me on auto delivery. They said it was stated. I called to cancel and it took two evenings and about 45 minutes each night to go through all automated prompts to get it resolved. I had to ship the shampoo back at my expense. I wrote several emails and did not receive a response. What a disappointment.

I started using WEN in January 2011 at 28 years old and the product worked great for about a year, though I've recently been experiencing hair loss. My hair is now noticeably thinner and very brittle. My mother started using WEN about the same time that I did and has been experiencing the same results. This week, I googled "WEN Hair Loss" and discovered hundreds of posting from other WEN users who have experienced the same hair loss results that my mother and I have. I feel deceived and have canceled my membership.

I ordered WEN Shampoo (conditioner) for $34.95 (shipping was free) and I took their offer of upgrading to a larger size. But when I received my order, I could not believe the size of the bottle! It was no larger (and smaller than some) than store bought shampoo. So, I thought they had made a mistake and sent me the original size. Then, I looked at the invoice on the box and saw that they were charging me over $104.00!

I received the $29.95 promotional package charged to my credit card. I did not like the product. However, I received another shipment a few weeks later. I immediately contacted WEN customer service and they provided a return authorization number. I packed the shipment and sent it back via registered mail. However, I was charged for not only that shipment, but also subsequent shipments that I never received. Getting this taken care of with WEN was a nightmare. I contacted my credit card company. They were able to get my credit. A short while later, I got a notice from a collection company regarding unpaid WEN shipment! This company is unscrupulous.

I placed an order for 2 sets of product for a promotional price with a coupon. They said call back any time and reorder up to 5 sets off orders per coupon. I was never told to keep the coupon code for the next call, I assumed it would be on file. They also lock you in a 30-day auto-shipping like Proactiv unless you cancel it. I liked the product and tried to re-order but was not given the promotional price as the first two. I didn't have the code so they wouldn't honor me the price of $29.99.

WEN hair care system. It is advertised on TV for $29.95, and when you call, they are spewing product size increases, longer supplies and prices to sound like you are getting so much more so little less! Wrong. This product made no difference in my hair and I was going to just let it go as a bad decision until I realized I was charged a total of $112.19 for one extra bottle!

WEN is sending out false advertisement. When I spoke to the representative to order the WEN product, I specifically asked her if there was automatic billing involved, and she advised that there was not. I explained to her that I would like to try the product out first to see if I like it. She advised me that I would only be charged the $29.95. However, I received an invoice of $104.95 and was totally outraged because this is not fair to myself or the consumers. This is totally false advertising. This situation needs to be addressed as soon as possible.

In December 2009, I purchased hair care products from Chez Dean. The product did not work for me. On January 30, 2010, I received a shipment of product; and my credit card was billed $97.84. I called the customer service center on February 4, 2010 and spoke with Scott. I asked that customer number ** be cancelled, as the product did not work for me. I stated that since I knew someone who did like the product, I would keep this shipment and requested that no other charges be billed to my credit card.