WEN by Chaz Dean Reviews

First of all, it wasn't the best experience with the products but, here is the timeline of my adventure: 6/15/15 - Placed my order online. IT IS VERY CLEAR that you are going to be receiving it every month unless you change it. It's within the "checkout" process. 6/18/15 - my charge disappear from my card and I thought the order was cancelled due to verification. I emailed them. I received an email the NEXT day saying it was at warehouse ready to ship. 6/27/15 - I received my order - I followed the instructions and my hair was very, very soft and the scent stayed a while. I even email asking them if I could change the formula later, they replied the same day saying "yes". 6/28/15 - my scalp was itchy. It could be because 1 - I am pregnant and my skin is very sensitive. 2 - because the previous shampoo caused me dandruff or 3 - my hair was just reacting to the change of hair products. I also came across this site and started reading the reviews.

I tried the first batch of Wen products and determined it left my hair greasy and unclean feeling so I returned within 1 week. I cancelled my auto delivery and I still received it. I mailed it back return to sender. I never received a credit for any of my returned products. I called several times and was told it took 3-4 weeks. It has now been over a year. I am frustrated but I gave up and counted the $60 loss.

I've been using Wen cleansing conditioner from QVC for over a year and I Love this product. I have thick curly hair. I no longer have to use other hair products (Spray gel or Curl rocks creme). I do lose some hair when I do a once a week cleansing. This is normal for anyone. I wet my hair everyday and run my fingers through it to get the knots out from sleeping. Everyday that I wet it, I use one pump of the cleansing conditioner as a leave-in conditioner. This is the only thing that I have to use.

I am very upset and disappointed in Wen right. I talked to a girl yesterday and told her did not want any products now and she said that "No problem. Money or products would not be until Aug." Last night they took 37.94 out of my account and it overdrew my account. Not a happy camper right now. A couple months ago about the same thing but sent me the wrong products. Very upset. Should not have happened. Now I have to wait 3-5 business days to be put back into my account. Have talked to 9 different people at Wen, they have all lied to me... They are keeping my money against my authorization. They took my money June 19, as of today the 27 no money back in my account... They said 3-5 more business days.

I ordered a product for 20$ and they placed me in a "Home Delivery program". I was scheduled to pay $90 in 3 weeks from now for a kit of products that I never ordered. I called as soon as I noticed this and I cancelled my account. Thank God I did not had to pay and no money was removed from my account without my permission. But I'll be vigilant in case something else happens! Be very careful and call to cancel the account ASAP. It took me less than 5 min to do this. Good luck!

Before I used (WEN), my hair was healthy and growing and the only products I used before the (WEN) is the (Rinse-Clairol-Semi-Color), (Dye-Dark & Lovely), (Olive Oil Hot Oil Treatments and the (Olive-Olive Shampoo & Conditioner). I know my hair because I take care of it myself and felt something was not right. I have been going natural for almost 1-year but I would (Dye or Rinse) my hair. I used the (WEN) 3-times and then decided not to use the product again. I washed, conditioned and put a Hot oil treatment on my hair this past weekend 6/05/15. My ends are still thinning and the bottom portion of my hair is frizzy & thinning the portion I cut off. When I washed my hair last weekend, there was not lots of hair in the comb or sink. No more than normal when washing and conditioning my hair.

I started using Wen in January 2015. At first I liked the product and thought it was really helping my naturally curly hair but over the past month have noticed my hair thinning on the top and even a small bald spot. I thought maybe it was due to stress or medicine and just shrugged it off. I went to my hairdresser yesterday and had my hair done, we started talking about how my hair was noticeably thinner on top than the last time I was there. I told her I had been using Wen products and she informed me that a lot of people were saying they were losing hair since using said products. I had to have her cut my hair in a shorter style so as to try and "cover" the bald spot near the crown of my head and to make my hair not seem so thin and lifeless.

I used the shampoo a year or so ago. I saw the commercials and was anxious to try it. While I did not experience hair loss, I noticed after the second use of the product my hair felt dirty. I washed with my regular shampoo and then used Wen again. The same thing happened. My hair just never felt clean! I quit using it after a couple of weeks. I didn't really have problems canceling the subscription. But, I wouldn't advise buying this product. There are many more less expensive and much better products on the market today!

I call them over a month ago. Told them I don't like their product and they still take money out of my account so I am being hit with an overdraft fees. Now I have to call my bank. They say "you get your money back you're not satisfied." That's bull crap. They lie. They just want you to spend more money. To get more.

For the past 2 years I've used Wen Hair Products and my hair is thinner than it's ever been. I couldn't figure out what was going on. I thought I was using one of the best hair care products for my hair. I just purchased a gallon of Wen Kids for me and my grand daughter from QVC. I'm so sad here I was thinking why would my hair be so thin when I'm using a $177.00 product. I've used Wen Pomegranate prior to The Wen Kids...

I ordered Chaz Dean Wen Shampoo. The cost was supposed to be $29.99. I did not sign up for automatic delivery. I was billed 33.34 three times on my credit card. I called to correct, and was told it was corrected. I received an additional shipment a few days later which I refused delivery with my mailman. I called again to let them know I did not order nor want auto delivery, and I asked they cancel and whatever else needs to be done, to stop auto delivery, and continuous billing on my credit card.

Both mother and I got shipments of Wen constantly. Our hair got thinner and flatter with every use so we stopped using it immediately.

This is a follow up to yesterday's complaint. After I E-mailed you about wen company not returning my money, I called Wen again and told them if I didn't receive my refund by Friday, I would contact The Attorney General's Office!! Today in the mail I received my refund!! It only took 9 weeks!!!

It was worse than I thought. I used this product for a month. My hair not only did not change, also it made it more oily and frizzy. I started losing more hair. DO NOT BUY IT.

This is why it's so important to read reviews before buying products. I tend to lose some hair because I have thick curly hair and don't brush often but only before I get in shower, so when I started using this product did not pay much attention but did notice more hair was coming out than normal. I just took a road trip and when I got out of the car there was so much hair all over my seat. Oh my gosh I am so glad I did not go years or even months using this product. I would be sick if I got to the point I had bald spots. It's bad enough to see so much hair coming out and like others thought it was stress. This is crazy they can still sell this with all these complaints.

I started using WEN on December 7, 2013 which I ordered from QVC & the company. My hair was in very good condition but I wanted to use a product that would detangle my hair. I was watching QVC which they advertised the WEN product to be one of the best hair product for detangling and conditioning the hair. My hair became softer and was easier to comb with less tangles. After two years of using the product I notice that my hair was not as thick as it was and that there appeared thinning around the circumference of my head. I didn't think it was the product until my daughter whom I bought the conditioning cleanser for called me after a month of using the product complained of the same reaction that I was having thinning and hair shedding, which left her at the age of 37 devastated after growing her hair to 16 inches long.

I ordered the basic kit online and did NOT request additional shipments. However, a few weeks later, I received a heavy box of things from them. My contact form to them went unanswered for 3 days, so I called in only to be told that I would have to return the box at my expense and my refund would be only for the product, not their shipping and handling. I told the clerk he works for a crook! I don't even like the product as my hair does not feel clean afterwards and no improvement in the condition of my hair. This snide clerk wanted to get into a discussion about my hair and I had to tell him I wasn't interested in discussing it. I just want to get rid of this shipment and not get any other. He assured me he would so. I have to hope I am done with this lousy organization.

I have used Wen for quite some time and the middle of my hair has broken off real bad. Wen has damaged middle portion of my scalp.

My thinning, baby-fine, 64 year old color treated hair is so much better since using Wen. I have my curl and natural wave back. I had occasion to call customer service, and was very pleased.

Some time in May 2015 I ordered the WEN product line after watching an infomercial. My sister had tried this product and liked it, so I thought I would give it a try. I called in, thinking I would get a 30-day supply for $39.95, but instead got this huge package that the company would charge me 2 times that much. I wish I would have read the reviews of dealing with this company and their policies before I went thru headache after headache that I and others have gone thru to clear their accounts with this deceptive company.

I learned my lesson as well...didn't know was signing up for the club and monthly deliveries; don't use the product every time I shower, which is daily, so don't need yet another one. Cancelled my big time membership and realized that I could just buy this stuff right off Ebay, for example. Why join a club? Got me one time! Just not a good product for daily use - fine hair in Florida weather.

I bought into the WEN program believing I was doing something great for my hair! At first I loved the product and continued my subscription. I started noticing a lot of hair in my brush and the shower drainage was slowing down. I never put two and two together. I went to see my mom at Christmas and she was shocked at how thin my hair was! I didn't notice it as I was seeing it everyday. I recently ran out of all my WEN (I had canceled six months ago) and in two months my thick hair has returned!!! I mentioned I had used it a month or so ago to my new hairdresser, she said there was massive complaints about hair loss! I do NOT recommend this product at all unless you want thin, stringy hair.

I am seventy and after a debilitating stroke that altered not only taste and smell, vision and use of limbs, but seemed to deaden my hair and turn it to straw, I decided to try Wen after seeing all the claims on the TV commercials. After that first wash I was hooked. I haven't experience hair loss, in fact my hair is fuller than my twenties, and even with home coloring I am saved with Wen. I have found ways to use the product these past four years that work best for me. For one thing I wash my hair every three days and for a while, because I was using hairspray. I would shampoo every third time. I no longer do that as if I need control. I use the Wen spray and gel instead.

I ordered one product from this company for 29.95. Now every month they are extracting 33.99 from my account for nothing and I can't get them to stop. They bury this fine somewhere on purpose to try and trick you. Please help.. They are terrible.

I received my first package from Wen last year, then I received a second one when I wasn't even through my first bottle from the first package. I called to cancel, but then a month later I received a third package. I called again because they took it off my credit card and proceeded to cancel AGAIN. They said to send the package back and they would credit my credit card. I put my receipt in the box so there would be no confusion. Package was received by Wen on March 14, 2015 at 9:49 AM. I have not received my refund yet.

I have been using WEN for about 2 years. I didn't use it exclusively until a few months ago; I used shampoo for the first cleanse and WEN for the 2nd conditioning because I couldn't get used to my hair feeling clean without shampooing. As time went by, I noticed that I wasn't washing my hair nearly as often as I used to, plus I was instinctively using less and less shampoo. I finally just went for it and skipped the shampoo altogether and my hair felt clean even without it. I loved how my hair felt from the start and it's just gotten better the longer I use it.

My mother ** ordered the products on the Wen website from the 39.99 special. She was to receive 3 orders, 1 a month, at 39.99. Wen NOT ONCE during their conversation with her that all 3 months would be taken out of her bank acct plus tax and shipping all at once to the tune of 125.99. They had not shipped the product yet. An unheard of thing with anyone else, Amazon, LL Bean etc. When she called Wen about this, and told them to put the money back into her acct, they got mad at her, told her they would cancel her order and she wouldn't receive anything! (in a very hateful tone/attitude). Nowhere in any of her conversations with them while ordering or with the man she spoke to today, and nowhere on the Wen website was it made known that you have to pay 3 months all at once. She has notified BB&T and their attorneys are watching her account to make sure Wen reimburses her account with the 125.99.

I used WEN Cleansing Conditioner Sweet Almond Mint on my daughter just a few times. She started losing hair within a couple days, and also had a complete change in the texture of her hair making it tangle and become matted. I never considered that a high end "shampoo" that is supposed to be more gentle could possibly be the culprit. I used WEN more as a detangler on the length of her hair, and she continued losing hair. I used the product twice more on her whole head because it made it extra slippery and easy to comb through. I thought that would reduce pulling on her hair and reduce hair loss, but her hair fell out in handfuls when the product was in her hair until there was almost no hair left at all, and remaining hair ceased to grow and would also have to fall out to make way for new hair. She even lost her eyebrows and lashes. 8 months later she is still missing a significant amount of hair.

I have used WEN for about a year and a half now. Before using WEN I had a thick, full head of hair all my life. It was also very dry and coarse. So I ordered WEN to try. My first reaction was positive. It was different being no suds and apply to hair, finish my shower and then rinse out. At first I didn't notice much difference. After a couple of months my hair stylist said it feels different. After a year, I have notice my hair is softer but also thinned out.

Just over two months ago I bought into the TV infomercial hype and purchased some Wen Sweet Almond Mint Cleansing Conditioner and leave in conditioner hair products. After using the product for two weeks my scalp itched like crazy, driving me wild. I didn't like the smell of the product. I used half of the amount suggested on the directions. My hair is long, past my shoulders. I continued to use it and saw a lot of hair going down the drain and in my hair brush. I decided to check online reviews and saw many others were having the same results but it seemed to only be with the Almond Mint Cleansing Conditioner so I purchased some of the Fig hoping to end the problems that I was having.

This company grabs a hold of your bank account and deduct payments every month. When you call to cancel they say they will cancel and give you a cancellation number, but they keep on deducting. The product makes you hair fall, fall, fall.. Stopped using it! Don't fall for the "paid" models, their hair is not good because of the Wen product! They fix it and make it look pretty and say it's Wen.. Take the reality from these reviews.. These are the real people talking.......

I was searching online for a better deal than the retail price I bought off of the TV where they kept on sending me these large boxes every single month of their regular cleansing conditioner and their special cleansing conditioner (which oddly I cannot find anymore online) that came in the smaller bottle for extra special deep cleansing that I mix with the regular cleansing conditioner. I felt like they wanted me to sell it or something, ha! Guess I should have read the fine print.

If you call Wen they will return some of your money. I ask for a full refund and they gave me $65.00. Losing my hair and it becoming dry and brittle was worth more than that. I also paid a lot more than that. The cheapest shampoo is better than Wen.

I purchased items from Wen. They have a automatic delivery each month unless you cancel, which I did. My account shows that it is no longer active, but they still withheld money from my checking account, which caused an overdraft. My bank took care of me, Wen certainly didn't.

I bought WEN approx in April on QVC. I got TEA TREE AND ALMOND MINT. After about three weeks, I noticed my thick hair was now brittle and breaking and falling out in clumps. I thought, ok, I am 44 yrs old, maybe hormones. Then I started the second bottle (tea tree). My head was constantly ITCHING and burned. I was pulling scabs off my head the size of dimes. Then I noticed two bald spots.

I have seen a lot of comments about hair loss. I have been using Wen for about 9 months and my fine thin hair has never been better! My hair is fuller, shines like crazy and looks and feels healthier than ever. I use Wen in my 8 year old daughter and love what it does for her hair too. My mother and mother in law use it as well and have not had any problems.

I am SO confused by these comments left here. I've been using WEN for nearly 3 years, long curly hair, and it's been fantastic. Before with shampoo and conditioner I lost a lot of hair that I had to gather in a clump to throw away, (I regularly "shed" for my whole life lol) now I may have only a few strands. Before I had to use gel, mousse, and anti-frizz serum, and my hair would be crispy or frizzy or dry, now I only use the cleansing conditioner and the anti-frizz cream, and my hair has never been softer, shinier, and the curls are splendid and bouncy.

Am I ever pissed off? CHAZ DEAN said I could cancel my order within so many days, and I did so, but the creeps didn't mark it canceled so they are sending me out a new box of the same crap. I was supposed to be allowed to check it out for 30 days, but they have already taken the next payment that I don't want. MUST BE A PRETTY CRAPPY product when they have to lie and trick you into getting your visa number then they steal from you. Bunch of useless **. WEN STEALS your money.

As far as customer service regarding unwanted auto shipments, return policy, refunds, etc., I hold Guthy-Renker responsible. Reviews of Meaningful Beauty products that use Guthy-Renker have the same exact comments, anger and frustration. How are they able to continue to get away with this?

OMG! Just discovered the reviews about Wen and having a major aha! moment. I started using the "cleansing conditioner" (fancy marketing ploy for shampoo) about a year ago. Soon after I started losing my hair in shocking quantities to the point where I dreaded shampooing, avoiding the dreadful clumps of hair in the drain. My eyelashes also became sparse. My hair looked awful and I felt ugly and old. I attributed all this to age (I'm 62) and stress. I (thankfully in retrospect) ran out of product and started using a biotin shampoo and biotin supplements, also bought Latisse for my lashes. After suffering for over a year my hair is finally thicker and eyelashes are way better (buy Latisse people!). Caution - do NOT use this (very expensive) product.

I have been using Wen for about 2 years... I'm 60 years old now and have been losing a lot of my hair. I just thought maybe it was age. I have always had thick frizzy hair. I always had to have my hair thinned and joked that I could afford to lose some. I'm not saying that now... I don't need it thinned as I have lost a lot of hair. So I decided to get off Wen and started using a different shampoo and conditioner... Omg. What a difference, I don't see hair in my shower drain and my hair doesn't break off anymore. I will admit I miss my Wen as it made my hair feel so soft but I can't keep losing my hair...

I have used WEN for a few years now. I diluted it by at least half with water. I did that to save money and also since each time I saw Chaz Dean on QVC he said to use a lot of water. I think diluting it so much might have saved me from becoming completely bald. I was taken in by what I was told and saw on his spot on QVC and thought my slow hair loss was because of something else like nutrition (even though I have a pretty clean diet). I always felt I wasn't getting "something" in my diet and that was why my hair has slowly thinned. Until I went to an organic salon and they used a clarifying shampoo on my hair. They told me that WEN has wax and other things that build up and give the appearance of healthy hair when in fact it makes it worse and worse. They told me to stop using it immediately and even told me there was a lawsuit.

I bought WEN back in December of last year and it never worked as advertised. It took a while before I really took note of the amount of hair I was losing with each use. I used to have lovely, thick, wavy hair; now I have thin, frizzy hair. Thanks, Chaz Dean. Oh, yeah, I never signed up for the replenishment agreement either but it didn't matter. I actually had to have my bank cancel their access to my account. Pathetic product and pathetic business practice.

After seeing the Wen Hair Care product commercials claiming to help hair to thicken, smoother and less frizzy hair, I thought that it would help my hair. So I purchased the full Wen care kit almost 2 months ago... I have all my receipts for proof...and in the past three weeks, I have noticed my hair getting shorter and shorter and I haven't cut it at all...also globs of hair have been coming out...ahhh...scary. The back of my hair is at least 2 inches shorter due to breakage and severe thinning... I am really scared that I'm gonna be bald...so I STOPPED USING IT FOR THE PAST 4 DAYS...AND WON'T EVER USE IT AGAIN...I WANT TO JOIN THE LAWSUIT AGAINST WEN Hair Care Product company or companies for the money I have spent on their product and my hair loss. So now, I have to get treatments to heal my hair...which is gonna cost a lot of money.

I have baby fine hair and according to Wen, hair will be thicker, shinier and soft. I bought the initial package and started using the product, I didn't like the smell and the next day my hair felt sticky. I noticed that every time I shampooed my hair and combed it out, I would lose so much hair. It didn't occur to me that it was the shampoo, now I have several bald spots and I'm still losing hair. I've stopped using the product but now I feel like I have to wear a wig because of the bald spots. I'm embarrassed to go out with the way my hair looks so I now have to wear a hat. DO NOT USE THIS PRODUCT!

Why oh why would a company send products that I did not request and full on try to do it month after month? Hold my credit card hostage, and keep taking money from it? Then when trying to communicate with someone you must know magic to navigate the call center. This my friends, is very crooked and a loop hole to abuse the system. Please don't put all the blame on the beautiful Ms. Chaz Dean. She is just the face of the product. The blame is the corporate hooligans that "advise" our innocent Ms. Dean (We still love you in San Francisco).

I read all these reviews for the first time. I never doubted the product because for the first times I used my hair was very soft and manageable and didn't tangle as before with other products. After reading other people's complaints I notice that I also have been losing more hair than usual. My hair is gorgeous and now I can't washed and combed easily. It sticks together like gum and is not healthy any more. WHY IS MR. DEAN ALLOWED TO CONTINUE TO SELL AND MAKE PEOPLE BALD???????

Hello. I saw the complaints about the Wen products and I've been using this now for 2 1/2 years and I've gone from a full head of hair to like spaghetti hair and I thought I was stressed out or not eating right and I am absolutely out of my mind why my hair has been falling out and I am convinced and I know it's from Wen.

I started using the Wen products 6 months ago and have had problems off and on! But this last month I have had a huge problem with hair loss! I am going bald on the top of my head!! Very upset and would not recommend this product to anyone!!!

I order WEN a few month ago. I was ordering it for a friend. I told the representative that I don't need auto reshipment. A month later I received this box from WEN company with the product and a bill that total $89.00 to bill over 3 months. I call and dispute their decision. I send it back and they refused my money. But the whole thing is that the product is not as good as they claim. It make your hair hard bristles. I am African American woman with coarse and thick hair and WEN products Almonds Cleaning Conditioner is a no no. I am on a hunt for another products that will keep my hair soft and manageable.

I always had very thick hair. My hair started falling out shortly after I started using Wen. My stylists even made comments about how much was being lost just brushing it out. I told her this was every day. When I stopped using wen my hair stopped falling out by the handfuls. I have small little bald spots in areas on my scalp now. Lucky for me I had thick hair and it's naturally curly. It's not very noticeable. But I don't have thick hair any longer.

I purchased 5 small samples of Wen lavender on eBay to test the product before buying a bottle of it. After the first day, I knew I was a Wen girl for life!! I have experienced no loss of hair except the few hairs that are in the brush after brushing. I love the stuff and hope it doesn't keep rising in price as I will not be able to afford it if it does. Everyone has to make a problem about everything!!!

Been using about 3 mos. First few weeks hair looked great. Started looking dry straw like. Just commented to someone that it looks like I have a shedding cat in the house. Hair broken at crown. So much hair in drain, had to remove with tweezers.

I have very dry curly color treated hair with lots of breakage and hair fall. As I have aged it has been worse. I thought WEN would be the answer, but it was awful. My hair is just as dry and I swear it made my hair worse, not better. I started losing more hair and it was no softer, and the amount of money it cost, not to mention it recommend 50 pumps! How is a little bottle supposed to last a month! So I wrote it off and started using Nioxin. My hair improved and then I saw the ad on QVC for WEN with Chaz saying "You're not using it right, don't give up. Keep trying." Well let me tell you I bought one of those gallons so that I would have enough product to really give it a shot, and the result it the same.

I ordered WEN and was excited to try it. When it finally came and I followed the directions and my hair felt silky and it looked great. It wasn't until the 2nd washing did I really notice all the hair at the bottom of the shower. I went to get my hair cut and my stylist asked what have I been using on my hair. (I used to have very thick hair and when I got my haircut, I would have to get it thinned out too.) She said it was already thin and there were some receding bald spots that I never had. I stopped using the product and tried to contact them. Their system was down for a week and when I finally got ahold of them, they grilled me for 30-45 min. before they finally said they will cancel my account.

I had great hair summer of 2012, then I started using the WEN cleansing conditioner because I became hooked on his infomercials...... The quantity and quality of my hair went down hill from there. Finally had to stop using his products once and for all. Went back to the salon quality products I can buy in the stores. It is taking forever for me to get the length back I used to have before I started using WEN and the thinness seems to be permanent. Used the finishing treatment on my ends and stuff left my hair course, stiff, and broke off leaving more hair in my brush than on my head. Worst products ever. One thing I didn't do was order from WEN. I purchased the first time from the home shopping channel (one individual purchase) then the rest I purchased off of eBay. I have been scammed by those automatic 3 month orders before. :(

I started using WEN after my mom recommended it and swore by it. I love it. I have very thick hair and this feels fabulous on my dry, curly, frizzy hair. As a medical professional, I cannot imagine how a rational person could blame months of nausea and vomiting on a few uses of this product. That's called scamming for a lawsuit… They look for anything that they can get a few dollars out of a company. Our society is disgusting. Thirty years ago, if you used something and didn't like it, you just stopped using it and got over it. Now, everyone is a opportunist, feeding the greedy practice of lawyers who will sue anyone for anything. Take responsibility for your own life and choices and get a job! Lawsuits shouldn't be your only source of income. It's pathetic.

I have been using Chaz Dean's WEN products going in four years now. By following the instructions carefully on each product I have experienced softer more manageable hair than ever. Not only have I been extremely satisfied with the results my stylist also commented on how soft my hair has become. I would highly recommend to anyone wanting a more beautiful, manageable healthy head of hair.

I loved the way it made my hair feel but it did make it frizzy.

I used Wen for 6 months and I ended up with bald spots. I had to get a pixie cut today because my hair was gone. My hair has never been so short. I am REALLY upset.

December of 2014 I became a customer after my daughter was given some WEN by a friend. Initially we like how healthy our hair looked and felt. In January I noticed a little hair loss but nothing extreme. Over the next 8-10 weeks the hair loss became worse, my hair also started breaking, one side of my hair became extremely thin also... I thought maybe it was hormones, change in diet, etc. until my youngest daughter started having the same problem. My hair quickly became so damaged I decided to cut it. I went from hair half way down my back to shoulder length and stopped using the WEN.

Bought the Wen hair products from QVC. Used the products for more than two years. Started having hair thinning problems right from the very start. Thought it was just a problem from getting older. Never put the two together.... My hair has gotten so thin, frail and lifeless. I stopped using the products about 6 months ago but have yet to see any improvement. I then spent the night with my sister and used her Wen once again. Thought it was funny that all of a sudden my hair loss got even worse. That's when I put the two together and came to think that this product could be the cause of my hair loss. Then yesterday my sister called and told me about the lawsuit from women who were experiencing the same issues with hair loss and using Wen as I was..

I have been using WEN seriously for the past year and lost 1/3 of my hair volume in handfuls when I washed my hair. I have used it once in awhile but became more serious this past year unknowingly. I thought I had something wrong and have asked the dr. repeatedly. I bought most of my product from QVC but some came directly from WEN. I spent a lot of money, I have long hair, and it used to be thick. I went to get my hair done tonight and that is when I was told by a stylist that there were problems with the WEN product.

I have used Wen for 5 years. It works very well. I haven't had any bad side effects at all. I did have a bad experience buying directly from Guthy Renker sellers of Wen. They are scammers. Buy only thru QVC! You get a better deal and no risk of them recharging or problems with returns. I bought the gallon when it is available and have had it for over a year. It lasts. I do have to occasionally use regular shampoo for a good clarifying once a month. Good product at good price.

Apparently placing an order and getting a confirmation email doesn't guarantee you actually get an order. 15 days later here we are with no shipping info. I've called twice and both times the customer service takes about 15 mins to track my info and then the response is that the product is in the warehouse and ready to ship that day. Apparently this is a 'common' problem that they can't seem to fix. When I asked them to cancel, they say that nothing could be done on their end and the product shouldn't arrive anyways. If it arrives, I need to call back and will have to pay for return shipping. So even if an order is placed, there's no guarantee the product will actually arrive.

I ordered this off the infomercial and have not even used all of this product. My husband first noticed and said what's up with the eyebrows! I started looking then crying. Hair and eyebrows are leaving me and not growing back! I'm literally sick!

I am sorry to hear that some folks had a bad experience, I on the other hand, couldn't have finally grown out, past a really bad hair extension problem. My hair had to be CUT short and was chemically stripped. When it would grow out a little, I would end up cutting it. Ordered Wen and used it for 2 years and I can't praise it enough. The only thing is it does get used to it, and it will start to remain flat sometimes. So have the bottle you normally use, changed occasionally. Because it will get used to it. Pricing is great because you don't need a lot! Servicing was good too! No overcharging you.. I highly recommend this product, especially if you are trying to get your hair back in better condition... I wish I could afford it again. Or I would be using it now! I had to give it up, and my hair shows it, due to becoming ill and not able to afford it right now. I will get it again as soon as my finances provide. Use it, you won't be disappointed.

I have used WEN for over 5 years and I can tell you that my hair has never been healthier! I am not sure why some are experiencing hair loss. Hormonal changes cause hair loss and I can't imagine what my hair loss would have been like if I was not using WEN during my hormonal changes. My hairdresser started using the product after she noticed how healthy my hair was and she has been doing my hair now for 9 years. A year ago, I cut almost 14 inches off my hair and donated it. I was never able to grow my hair out that long before WEN. My entire family uses it and I have 2 girls, regular shampoo is a nightmare on their hair. Chaz Dean takes pride in his product and guarantees it as long as it is purchased from authorized sources (which I only purchase from QVC, Chaz Dean Salon or Sephora) and used exactly as directed.

I started using WEN 7 years and love the way my hair looks & feels. I am shocked to see so many people complaining of hair-loss with the use of WEN. My hair is thicker & healthier since I've been using WEN. Prior to ordering, my hair was thinning out & I was noticing more hair in the shower drain than usual. I was quite concerned. Within 2 mo. after switching to WEN my hair looked, felt & truly was healthier than it had been in many years. I was in love! Initially, I stuck w/ the Sweet Almond Mint formula sent in my original order. It never occurred to me to try any other formula until about a year ago... At that time I noticed my hair was beginning to feel dry & I noticed more hair the shower again. So I called customer service and they assisted me in choosing another formula to better suit the current needs of my hair. They were fabulous!

I have been trying to cancel my WEN kit and I either get can't "complete your call at this time" or "no one is available at customer service". I feel that they are unethical and I will probably have to cancel my credit card to stop further shipments. Overall, good shampoo but I don't recommend them because of their customer service.

I lost a lot of hair in every wash! My hair is thin enough already and I thought trying this product would help. It did quite the opposite. My hair kept falling off each time I tried it. I attached a pic of how much hair I lost on each wash. After 2 weeks of trying I gave up on it. Extremely disappointing! I called to cancel right away and the following month I still got the money withdrawn. I was very upset because when I called back they did show I called to cancel but they still shipped another order & charged my account. Now I have to wait a week for refund and will need to return the product. Definitely agree with another consumer about them trying to make money on cheating people.

I started using Wen last fall. I was very excited since my sister had great success. Initially I liked it but a few months into it I noticed the back of my hair had gotten so then I could barely grab enough in my hand. I started reading reviews and sadly quit. Then I started to get itchy bumps on my scalp. They have continued even though I quit using Wen.

I had thin hair so I started going to the hair salon to help care for it and make it healthy. My hair was doing great and I had been going for three years. Doing that really made a difference. Then I started using WEN shampoo. My hair seemed nice and manageable with it. I used it for three months.... Until I lost a chuck of hair in the back right side of my head and the right front side where I lost another chunk! It happened overnight! I had no idea how it happened. I thought maybe the hair dryer had done it. Was completely perplexed and devastated...in tears.

I have been using WEN shampoo and over the last two months my hair has been falling out at an alarming rate. At first I thought because I had turned 60 it was just a part of life but now I have total bald spots on the top of my head. I have lost sleep trying to figure out what I have been doing wrong or what I need to do to fix this hair loss. I don't know why I came to this website, but I'm glad I did. Maybe praying for the hair loss to stop brought me here. I purchased WEN from a TV shopping network.

I have been using this product for about 6 months... And about 3 weeks ago I started noticing I am losing my hair in clumps! The attached picture represents 1 day of HAIR LOSS! GROSS.

I was really excited to try WEN. When I received my shipment the invoice was addressed wrong. I live in Edson, Alberta and my invoice was addressed to Westlock, Alberta. So I called customer service and they said they would send me my 2nd shipment to the correct address only I never did receive it and WEN took the 2nd payment out of my account. I am beginning to think this company is a big scam. Never received shipment or refund.

I wanted to cancel my order and they kept giving me the run around saying they couldn't find me in the system. Yet they got the money out of my account.

I would like to join the CLASS ACTION LAWSUIT for this product. Have hair falling out in handfuls. Started in 2012. Everything was okay until 2014. Now I have almost no hair remaining. I started with thin, straight hair, hoping this product would be safe for me. My doctor told me I was just under stress. My hairdresser and doctor stated that almost all women and men that used this product had many bald spots. I would like a complete refund for all I spent on QVC for this product plus my hair back. Now I can't give $1000's of dollars of this product away, now will I ever use it again. HELP IN FLORIDA....

I purchased the WEN shampoo June 2014. I washed my hair once every 3 weeks. It was great for the first 5 times until I noticed that my eyelashes were diminishing and I noticed more than normal amounts of hair in the drain (which I didn't even think it was the shampoo). So I used the product for a total of 10 months. Then the last batch I got, the patches of hair were coming out (My hair is down past the middle of my back and very full...lots of fine hair. Now my hair looks like straw -- very frail).

I ordered this product over 4 weeks ago - it still hasn't arrived. I have called several times. You get the run around - they never answer and when they do they give inaccurate information!! No one there knows what is going on. I would recommend using another product!

I have been using Wen shampoo for years. Something has changed with their formula because I have noticed my hair is noticeably thinner. I'm wondering if his shampoo is made in China and some short cuts are being made with the ingredients? Maybe one of the plant ingredients was grown with large amounts of pesticides? Has anyone done a thorough testing of the ingredients? Where are they from? How are they grown?

I placed two orders thinking it was a one-time deal. I was completely shocked when I discovered that 30 days later my account was charged over $100 and two more shipments were on their way. I called immediately and they said I just missed the note in the order summary section. I told them I read everything, even the terms and conditions ALL THE WAY THROUGH, and there was NOTHING which said I was on a replenishment program. They said their supervisor wasn't in (I had called at night because I had been at work and then in classes all day) and to call back tomorrow.

The first time I used this product my hair started falling out. At first I didn't think about it but noticed that it keep falling out and large amount were found in the shower after each use. Told my hairdresser about it and she informed me about the lawsuit. My mother in law thinks its the best thing - so obviously this does not happen to everyone. Tossed the rest of the shampoo in the trash. Will never use it. Off to buy Nioxin shampoo to help it grow back.

I ordered your set a year ago in the lavender scent. You sent me vanilla. I hate the smell of vanilla and called you. Instead of sending the lavender scent set, you send ONE bottle. I sent the vanilla set back and never got the complete set of lavender that I ordered and paid for. Then you send another set 6 weeks later and charge me 60.00. I still didn't get the 1st set I paid for. I called you and told you to cancel the subscription.

I have been using WEN products for about 5 years but when I started using certain ones my hair started falling out in clumps. I went to my doctor and had blood work done and everything was normal. Then went to my dermatologist and had a scalp biopsy and it was normal. So after taking pics every week and could only let water run thru my hair once a week for over 3 to 4 months, my dermatologist started me on 2 prescription medications and also Rogaine for women and also take B12 shots every 2 to 3 weeks and have been doing all this for over 4 months. I now have about 1 1/2 inch of re growth. And needless to say I threw out the WEN products totally. It's been a horrible thing to deal with. Bought all WEN Products at QVC.

Chaz Dean has only two products that I like a Re-Moist Hair Treatment and the Anti Frizz Styling Cream. I ordered an initial package for $39.00 which included these product plus a shampoo conditioner treatment, a texturizing spray, an anti frizz styling cream, and a replenishing cream. Three months later I was shipped another box and billed $41.00, and a third box again 3 months later and billed $41.00. At no time was I informed or requested additional orders. To add injury to insults the none of the subsequent orders included the Re-Moist Hair Treatment. I complained telling me I couldn't order a single product. So when I closed the account I was then told I could order Re-Moist Cream of 4 oz for $49 each and a minimum of 3 containers. This is price gouging and down right thievery. Buyer beware. Chaz Dean is not a businessman but a conman and a crook.

I just canceled my membership. My hair is really thick, but when I started losing clumps of hair it freaked me out. I thought i wasn't getting enough vitamins then my hairdresser told me it was from that. They sent me an email confirming the cancellation, but it also said i owed a balance AND there were two shipments pending. I closed my debit card and sent an email back asking what they meant by the balance. What kind of business is this.

I used WEN two times and it really did not feel any difference than it did when I washed with my own shampoo, so I decided to go back to my own shampoo and the first time I did it, when I washed the shampoo out my hair started falling out, I had NO hair in the front of my head. I cried, I did not know what to do. I did contact the WEN company but no success with that and also signed on a lawsuit that I have never heard anything else from.

I have used WEN nearly two years. I've never had any issues with the product and always liked it. I only cancelled after Biolage came out with a similar product and was more convenient for me. I never had any issues cancelling my recurring order. They were courteous. Polite. No issues.

This product didn't work for my hair. I'm African American with pretty long hair. It left my hair dry, tangled really bad and also unmanageable!!!

Now, with his new formulas I'm starting to itch all over and sneeze. I think Chaz Dean is a snake oil salesman and needs to be sued for misrepresentation. Won't buy again.

The pomegranate line smells and the product is not worth the price. And less than a month after the first order, they automatically sent a 3 month kit and bill me over $100 and put me in their collections!! Forget trying to sent the product back especially if you're in their so called "collections department" because Wen makes it ridiculously difficult to return the product, even though the company does have a 60 day-no questions asked return policy. I not only needed a shipping label from Wen to return the product (but after for a 3 month supply, I really wanted one from them, anyway) but the company is supposed to supply the proper returning instructions too. But Wen was too dragging their feet and give every reason not to send the shipping label so I could return the product.

I have lupus and fibromyalgia. Before I started using the Wen products, my hair came out in handfuls when I washed it. Since I began using Wen, not only has my hair loss stopped but my hair has grown longer than it has ever been. It is shiny and healthy. I have naturally curly hair and I no longer have to straighten it. A blow dry with a round brush is all I need now. With Wen, my hair feels like silk and is healthy. I believe the lawsuit claiming hair loss is just another case of people abusing the legal system.

Shipping product when told them a change in shipping months. The WEN people shipped anyway, took almost $50.00 out of my account. I have to wait 2 months to get $29.95 back. This is a very bad company and not caring about customers, just wanting money!!!!!!!!!! The woman just kept saying sorry. This was wrong!

I have been using Wen cleansing conditioner for over one year and ordered two six count boxes from QVC OF THE REGULAR AND SEASONALS AND HAVEN'T EVEN OPENED THE BOXES YET. My hair has been falling out by the gobs. I had blood work done as many people said it may be my thyroid but everything was fine. I decided to look at Wen reviews and am stunned to read that so many others are or have experienced hair loss. I really hate seeing my scalp and cannot cover it up. Something needs to be done about this and maybe the product needs to be taken off of the market. I need help. What can be done to remedy this horrible situation? Guidance? Anyone?

I use Wen products for two to three years, like the way my hair looked. Loss a lot of hair but thought it was the length of my hair since it was very long. Had my son try it - he got two bald spot. I thought it was the wen product, he stop using it. I still continued to use it. Then my tub - the water did not go down the drain and fought with the owner after he came over several times. He insisted it was something I was using. He end up raising my rent $35.00. Then I read the review and saw someone had the same problem. I stop using the product. I call QVC, they told me to return the product and they will refund my $171.00 for I had brought the gallon. So that's where I am know. Still trying to clean out my drain.

Great Product and I agree with others that they do not need to force this on anyone. This last month I had THREE charges on my credit card acct for over $47,00[sic] each. I already paid to join and these monthly payments are so not understood. I would gladly buy this product, but I refuse to be taken for this amount all in one month. And, now they say I still owe money $27.50. I will pay it, but do not understand what it is for. So far I have received the original shipment and about two weeks ago received a HUGE ORDER. I guess they choose for you and then charge you. I don't know, as it is very confusing. I hope they change their method. If I JOIN which I did and then had all these multiple monthly charges, I get the product at a reduced price. Well, then what are the repeated charges EVERY month for???? I asked for and hope I receive a detailed statement showing payments and product and costs. If not, I will be back but then I will not be so nice.

It never bothered me until my own sister told me to not to use Wen hair products due to the stories of woman losing their hair. Really? I asked, because my hair has actually started to grow after using Wen. I like many woman have thin hair but I have alot of it, problem for me was after I had children my hair just stop growing years ago. About a year ago however, I started using Wen products faithfully nothing else and my hair felt better, stayed cleaner, longer and looked healthier. I went from having to wash my hair daily just to make it look good to washing it every 3 or 4 day if I wanted to. So for all those people out there unsure about this stuff, let me tell you that I couldn't be happier. Is it for everyone? Maybe not but then what is after all everybody is different. Is it working for me? Absolutely! My hair is long, healthy and cleaner than it has ever been... So thank you Chaz Dean, guess I am a Wen girl.... and a grandma to boot.

About a year ago after watching an infomercial for Wen I decided to purchase these great cleansing products because I thought it would make my hair more healthy. Upon the first time of using Wen I noticed an abnormal amount of hair loss in the shower, about two handfuls and then another handful when I would brush my hair and a fourth handful when I would style it. I discussed this with my family physician and he assured me that this was normal and caused by stress and that I should not worry about it because it would grow back.

I had ordered WEN in April 2014. I received 2 shipments and cancelled my order in August 2014, as I did not like the way my hair looked and it had the same smell as the shampoo I use on my dogs. I have not received any more product since. To my surprise on May 4, 2015 my checking account had two debits of $47.93 to WEN hair care products. I called customer service and was told that I had reactivated my account. I explained that I had done no such thing as I did not like the product. I was told my account would be credited in 2-3 days, and they were mailing me a return label to send back the product.

I wanted to try this product and spent $49 to order a deluxe kit. I was excited to use the product, but people started asking did I cut my hair. Why did it look short and thin? I had a thick head of beautiful hair but my hair is so thin on my scalp. I can even feel air on my scalp in the middle of my head. I noticed additional charges to my account and quickly called and let them know I did not order any more of their products. They stated that had shipped me a 3 month supply and charged my credit card. I shipped the product back once I received it a week later. I've been waiting on my refund for 3 weeks now. They stated they would continue to charge my account even though I gave them the tracking number and don't have the product.

Wen products cause hair loss... terrible customer service... hard to stop future shipments... billing always wrong. Products need to be taken off the market. See Wen complaints on Internet.

Hi my name is Joanna. I ordered Wen wanting to try it so I got my shipment in the mail last year. When I first tried it I had a bad migraine headache. It was very strong then my second time I used it I started feeling sick to my stomach and another bad migraine headache. I have curly hair so I thought it would be good for my hair. Then I washed my hair again then I noted I got sick again. So I said ok this is not my fault. It's something to do with the products. So I stopped using it. I noticed I started get a lot of sores on my head. Very embarrassing and very big and sore. So I called Wen and told them to cancel all my shipments delivered to my PO box in freeport.

I have been using WEN cleansing conditioner for about a year. I just find out from a friend about lawsuit against this product. After reading some of the complaints about this product I have to say, I didn't have any of the above experiences. My hair never looked better. I think the product is not overpriced. It comes in large 16oz bottle and last long time. Also you don't have to buy conditioner or other products. My experience with customer service was very good. I always can adjust how much product I need. I used lavender, fig and six thirteen. I used styling products in sweet almond mint like replenishing treatment mist, straightening serum etc. No problem whatsoever.

I have been using WEN for longer than I can remember. I was always pleased with how my hair felt with using the product. Over the past four years, though, I started noticing my hair thinning significantly in the back. I asked my doctor about it and she thought it was most likely hormonal changes as I am now in my 40s. It wasn't until a co-worker casually mentioned the WEN hair loss claims, that I started researching. I never, in a million years, would have thought WEN was the cause. Thank you to everyone who has posted their stories and opened my eyes. I have canceled all future shipments and am hoping what I have lost grows back eventually.

I got the $39.95 package and thank GOD I cancelled it right away. I have tried not using the extra conditioning bottle etc. and only the cleansing conditioner yet my hair is still very greasy looking. I think there should be more of a warning to people like me with long very thin hair. Total waste of $.

I purchased the Wen products based on the advertised money back guarantee. I used the products several times following the enclosed instructions but was not happy with the look and feel of my hair. I called to cancel my membership and get instructions about returning the used product back but was told that it takes 4 to 6 weeks to process a return and that I would not be able to get a refund. According to the customer service representative the clock starts ticking when I placed the order even though I did not receive the product for another week or more. In short, I feel duped! I will definitely never buy another product from this company and I recommend that you think hard before you are deceived as I was.

Their product made my hair so oily it looked like I didn't wash it for a year. I called, she said she canceled me. I didn't cancel in enough time, my second shipment was on the way. I returned it, they have not refunded my money for that shipment. They have taken out the cost of another shipment. O and they do not let you know beforehand that they are going to put you on auto-order. These people are something else. Their shampoo is not good. I want my hundred bucks back. It would be nice to have my money back from the the first order, because it is not a good product. I am going to put this all over the internet. Thanks.

I have been using WEN products for a number of years and I feel I must comment. First, they were very clear on EVERY order I placed that I was signing up for auto refills unless I called to cancel. I have done this several times because it is cheaper to take the deal of 29.99 and call to cancel, than to pay full price. I have never had a single problem cancelling the auto fill. I also have had no problems changing my order from one scent to another or back again. I am sorry for those of you that have had issues, but I can't help but think you should have paid closer attention to the advertisements and the customer service representative you signed up with.

Bought 2 boxes of 3 bottles mixed cleansing conditioner from QVC. Used it sparingly. After about a year and half, just one day I noticed my hair falling out. Went to the dermatologist. She didn't know why. My family doctor doesn't know either...the lady that does my hair. No test could confirm why I'm losing my hair. I had given a bottle to my sister for my niece that's disabled, that gets knotted hair, and thought it would help her. Within about a month she started losing her hair. I googled it and saw one posting on WEN and could not believe all the negative reviews. I stopped using it. Called my sister told her to stop. But to this day I'm still losing tons of hair everyday!!

I have been using Wen for a year now, my hair looks great, is fuller than ever and gets compliments almost daily! My 15 year old daughter also started using the product and she also complained like some of these reviewers, saying her hair was oily and itchy bumps in her scalp. I asked her to go over the steps of washing her hair and I asked her if she was rinsing her hair out completely each time and I assured her that it takes time rinsing it out but that would fix that. She is still using the product.

My friend got a bottle of Wen for Christmas and she didn't use it that often so I asked her if I could try it. I have oily hair and I hate regular shampoos and try to wash my hair every 3 days but by then it's extremely greasy and dry shampoos usually only help me for a day or 2 of that. So I was wanting something that I could use more often and wouldn't damage my hair and this seemed to be the answer. Now I take really good care of my hair. I have researched like crazy and baby it as much as I can. I brush my hair before I wash it, shampoo by rubbing the hair in between my hands, brush conditioner through my hair with a wide tooth comb and always start from the bottom to the top, dry my hair out by gently squeezing it with a t-shirt, hardly ever blow dry it and when I do I use a heat protector spray. I use a hair mask once a week, brush it only once when it's wet, and I take biotin 5,000mg. I follow this routine like a religion!!

My sister ordered this, but wouldn't use it due to the cold water you have to use with it to wash your hair. I bought it, unopened, from her. I have used it since December of 2014. It HAS lessened the frizz factor my naturally wavy hair tends to get. My hair is smooth, shiny and looks great, no more frizz either!

I started using Wen products about a year ago after a friend introduced me to their line. I originally loved the scent and how shiny my hair was but I noticed my hair became increasingly thinner at time went on. To the point my fiance was pulling clumps from the drain, not to mention sweeping up hair from the floors. My hairline is broken and I have balding patterns at the temples. My pony tail USED to be thick and now it's so thin I just tuck it under a hat! My wedding is in five months and my hair looks terrible! I too thought it was due to some underlying health issue but was checked out and I'm healthy.

I ordered this product and my next order was supposed to ship 07/04/15. Instead they took money in May. I called and the csr told me it "sorry but it is set to auto ship". Yea. In JULY. I told her to REFUND me and she tried to make another excuse. I had to raise my voice to get her to refund me and cancel my subscription. I don't see a large difference in this shampoo and other shampoos anyway. I read reviews that said this was a bad experience. I should have listened.

My hair starting falling out a few days after I started using it but I didn't make the connection until about six weeks later, after weeks of trying to figure out what was going on. It occurred to me that my hair started falling out after I started using this product so I googled and found the lawsuits and others with similar issues. I took a picture the following morning of the amount of hair that came out that shampooing and was shocked! It just never occurred to me that it could be the shampoo! Had I known that this could be a side effect, I would never have risked it because I am 50 and have fine hair naturally. Now my hair is noticeably thinner and I terrified my hair won't grow back.

I'm in tears. I thought that my thyroid was messed up. I have had many blood testings done. They came back normal. Now I find out it's WEN. My hair was so thick that I would get so many compliments. Now my hair is so thin, there is hardly anything there. I'M JUST IN TEARS.... 53. I have ordered a couple of times from Wen. I still have the bottles.

After buying Wen hair care I found my hair thinning. I then found out that somewhere online when I ordered it it said they are going to send you 90 day supply then of course never send you a notification they will be taking out of your account. Now I have to borrow money so my electric bill and gas bill won't bounce. Very misleading and get this because package was in their warehouse they couldn't cancel my order. AND they were going to give me 24 cents credit - get that 24 cents credit. What a horrible customer service, horrible product.

I have used Wen Shampoo for over 10 years. I did see thinning of my thick curly hair, my crown area is a complete mess. My shampoo was totally purchased at QVC. I am now trying to figure out how to cover my thinning crown area.

I have thin shiny hair. A few years ago I too tried Wen and it made my hair greasy and just plain gross. For this price it's definitely not worth it. I now use some stuff called Tweak-d Restore I get from Amazon and it's fantastic! I hope this helps someone else.

I don't understand why some people are complaining of hair loss when using the Wen products. Because I have been using Wen for a few years now and my hair has never felt or looked as healthy. My experience with Wen is amazing. I wish people will just use the product like it indicates so they may end up with the same results. It also seems that 80 percent of the complaints are with customer service which is causing all these negative comments. Please use the product as indicated and you will see how wonderful Wen is.

After having seen the commercial for the last month or so, I called to place an order. I spoke with a young lady who is eager to take my credit card #. I did ask if there were going to be recurring charges on my card, because I have had this problem in the past when ordering stuff off of television. She explained yes but that I could opt out even before my 30 day trial was up. I was leery, but proceeded. After giving her my credit card number she attempted to upsell my order, this was very off putting to me. I decided not to proceed with the order. She diligently attempted to get me to continue with the order and I adamantly declined, telling her that I would like to research the company before placing the order.

I started using Wen about 5 years ago after I saw the commercial stating "it was the best thing for my hair." My hair did become soft but in the past couple of years it has started falling out at a rapid rate. Everyday I find hair on the floor, sink, etc. After I wash my hair my comb is full of hair. I had thought it was because my hair was long but I now have noticed 2 balding spots (1 on each side of my head). I talked to my hairdresser and she told me about the lair against Wen and told me to stop using the product immediately.

I bought this hair care system a year or so back and I heard positive things about it. After about a month, I started noticing I was losing chunks of hair in the shower. After about 3 months, my hair had thinned and was very fragile. I called and immediately cancelled my monthly subscription and told the customer service rep that I had had a problem with my hair falling out and asked if she had heard of anyone else having this issue. She said she hadn't and cancelled my subscription.

Just cancel your credit card and get a new number. Problem solved! That's what I had to do.

WEN by Chaz Dean Cleansing Conditioner Tea Tree One Gallon Item Price: $177.00. 1st the pump broke known issue. 2nd I started finding hair balls everywhere in my house. 3rd hairdresser told me to change shampoos my hair was becoming like straw. I used to have very fine oily hair and now my hair is a big fuzzy mess. You can see through my hair onto my scalp and I have sores that have formed. I had to have all my damaged hair cut off. I had been growing it out for years. I am using a new shampoo, conditioner, and was told that the Suave Keratin would be better than Wen. I just hope I can stop finding the hair balls soon. I am not attaching a before and after picture but I can find some if needed.

It actually made my already thin hair look thinner and more frizz. I am going back to biolage. Wen is not worth the $$$. Don't waste yours. :-)

I have been using Wen for about a year. And I'm sorry to say I have a loss of hair. My hair is so thin. I would have never thought that this expensive shampoo could do this to my hair and now I hear that the same thing is happening to others... I ask myself how and why are they still selling this product???

I ordered the promotional product and don't care for the product. It leaves my hair with fly aways and it feels dirty. I didn't realize it was on auto renewal, so when I received another shipment, I promptly returned it and called to cancel any future shipments. Once I received confirmation that they received the shipment, I called and asked for a refund, which they did right away. The issue is that they just took out the 2nd installment on my credit card, and when I called to complain, I was told it takes 4-6 weeks for their "return process" to be completed. I explained to him that I have confirmation that the product was received, already received a credit for installment # 1, so it made absolutely NO sense why they would take the 2nd installment.

Don't fall for the $30 promo, what they don't tell you, besides that it doesn't work, is that you will be charged over $100 before you get your refund and you will only get half that back even if the product is unused!!!

I, like many others, find that it leaves my hair greasy and flat on top. As such, I use regular shampoo on the top of my head and the WEN on the rest. I am pleased with the results. I WOULD NOT, however, order directly from them. You can only buy directly from them if you agree to auto refills and then, when you try to get onto their site to change your order or cancel it, the site is always down for "Maintenance" requiring you to call their 800 number. After 5 minutes of having to listen to their ads, you will finally get a live rep. If you try to cancel your subscription, you must be nasty about it or they will not let you go. Further, they refuse to send you confirming emails for cancelling your account. To avoid all of this, order from Amazon. You get the same products, for the same price, but without the hassle of the actual WEN site or the need to sign up for auto refills!

Ordered product, didn't like and canceled order but they kept taking my money out of my account - caused overdraft.

I was a customer. In Feb. 2014 I cancelled my account by calling and getting a cancellation number per their policy. In the months ahead I continued to receive bills. I called 3 separate times and spoke to 3 different people who all confirmed that I had a cancelled account with a zero balance. Then the collection agencies started sending bills and continue to do so. It's been over a year now. I have responded to these agencies with the above information. I don't know what else to do.

So, I ordered the discounted product set, as seen on TV, from Wen, from their official website. Got it, used it, it was ok, didn't do that much for my hair to be honest. Then about a month later, they send me the whole enchilada, $150.00, charged me a little more than one third of a scheduled three increment payment system. I called immediately to ask why they sent me this, and the girl on the phone told me that I got the "replenishing" program, which means they send me product every 3 months. (I don't recall a choice when ordering online, I guess it goes to say that if you order the discounted product you are automatically ordering this "replenishing" program. Somewhere in the fine print I'm assuming it explains this, because that's not what they are advertising on TV or online.)

I receive the product on Friday 24 and used it on Saturday, following their instructions. After washing my hair I noticed they were in bundle of knots, that I had to pull out. I even took pictures how the comb couldn't pass through the hair and the amount of knots it had. Then I felt itching, and I don't know if me having a sore throat and nose run has anything to do with the product. Because Since Saturday night after washing my hair, my throat start to hurt up to today, and I was perfectly fine prior to that. I think this is a money making thing.

I order the online starter kit, (29.99) and decided I no longer wanted the product. I called to cancel, no one would pick up the phone, so I emailed and they sent me an email saying it was cancelled. I got a package in the mail anyway and decided to try it anyway. I called to cancel before the 30 days and no one would ever pick up the phone and they continued to charge my card even after I sent the product back. Now it is about that time where they will be charging my card again, and I don't want money to keep coming out for a product I do not want and no longer have. I am tempted to close my account and start a new one that I've had for years just to avoid them from getting their hands on my money. DO NOT ORDER FROM THESE PEOPLE.

When I order Wen, I told them I just wanted the sample product and not to put me on reorder, then said "ok". Now they are taking money and sending me a product that don't work.

When you order this product, be aware it is AUTOMATIC RENEWAL whether you like it or not! There is NO money back guarantee. Even if you wish to cancel, which is I did, they continue to bill your credit card. They have changed their customer service phone number and they do not respond to email. TOTAL RIP OFF! CAVEAT EMPTOR!

I purchased and used Wen for approximately one year. It never worked for me, as promised. My hair has been thinning, but I believed it to be from stress. Shame on Chaz Dean for not issuing a warning of the "possible" danger of loss of hair!

I ordered some Wen hair cleanser from QVC shortly after Thanksgiving. They were running a special. I had my stylist to start using this product only on my hair. By Christmas holidays my hair was coming out in clumps. The crown of my head is bald.

I only just started using the product, I have not experienced any hair loss, yet, I pray I don't, but I DO Have Vertigo!!! I have stage 5 kidney failure, and thought that was the cause, till I read that someone else got vertigo! I called my bank, and I'm advising anyone who is having trouble to do the same. Call your bank and put a stop payment on this automatic withdrawal, before another shipment is sent!!!

I'm writing this review to help those that are interested in trying WEN or those that feel like they have been scammed...I felt I was too, but I got out of it, I'll tell you how. If I could help one person make a better decision that is right for them, my goal is accomplished. First off, if you want to try WEN, for the love of all sanity, go to eBay, go to Amazon go somewhere else but the company itself to buy yourself a bottle!

This company has a good product, too bad, they feel they have to force their products on you through auto ship. I called an order in and was not told about the auto ship, and 3 weeks later, whether I needed it or not I received an order for $104.00 from a $29.99 original order. I cancelled my so called membership and will not buy from them again because of their policy. Like I said, too bad, good products don't need to forced on people. Buyer Beware!!

We called to cancel and then we are told they will be taking two more installments. How is that legal? Paying for something that you cancel. The product also thins your hair. A class action suit needs to be filed against these thieves! Along with shutting them down!

My hair looks great. I color it all the time. I do not use other chemicals to straighten my natural. My hair has never been this healthy and thick. I no longer buy it from the web page. It is cheaper at Amazon. I am however able to make partial payments for my product and I have never had a customer service problem. I am a WEN girl and have been for over 8 years.

I used WEN for about, I don't know a year and at first my hair felt soft. But I also noticed how heavy my hair felt 2 days later--too much oil in my hair. But almost immediately I noticed my hair was falling out when I combed it. At the time I thought it was due to something else. I eventually stopped using the product and have not used WEN in over 16 months, but the hair loss is very noticeable. If you take a picture of me from behind my hair looks like a thin layer of hair and visible scalp. Basically if I put my hair in a ponytail fashion in my hand the hair it only as big around as a dime. This is sad and embarrassing because I know everyone can see it with me being only 4'10". I am at wits end because I want thicker hair. WEN stole my hair and I would like it back.

I have been purchasing WEN products from QVC for over a year now. I've been very happy with these products until recently. I started noticing a lot of my hair falling off as I was washing it in the shower. Not to mention how much hair I was losing as I was combing through it afterwards. I feel completely deceived. I do love the way it makes my hair look and feel but having to deal with some hair loss is certainly not worth it! Based on all the reviews I read & my own experience I started using traditional shampoos and conditioners again. It's been 1 week and I've had absolutely no hair loss! Unfortunately I still have three unopened bottles of WEN. I'm hoping that QVC will accept these returns. So disappointed.

I have been using Wen for and have thankfully alternated between the styling products that use or I could be completely bald right now. I purchased the fig from QVC because Chaz made me believe that my naturally curly hair could miraculously look like the models in one use! It never occurred to me that the amount of hair on the shower floor was not normal. Luckily I have a lot of hair. I was losing hair in the top of my head because that is where I always applied the shampoo first. I noticed that my hair continued to grow in the front and back but was really short on the top!! It was not until I caught wind of the class action lawsuit that I even considered it could be the Wen products. I have discontinued using it, trimmed my hair and hopefully I will never experience this again. Into the garbage these products will go.

Beware of Wen by Chaz Dean's shampoo/conditioner products as relates to significant Hair Loss! Check out the class action suit just filed on 03/17/15 regarding women's experiences. My experience with hair loss is similar to what has been documented in this filing but my goal is education & prevention here! I HAD a full head of thick healthy hair & wanted to keep it. I saw the Wen infomercial & decided to try it. I only used them for less than a month & noticed my hair texture was worse with clumps of hair in drain!! I immediately stopped using the products & returned all. I am now left with bald patches all over my scalp & no easy or inexpensive resolution.

I have used Wen for 3 months and about a month and a half ago, I noticed my shower clogging every night. When I cleaned drain, I was so so so so shocked to see it was huge clumps of my hair falling out. I never would have guessed it was this product until reading everyone's reviews. I am 31 yrs old. Hair loss in females do not run in my family, before Wen I had seriously thick hair! The hair salon always complimented me on how thick it was. Now I can pull all my hair back and it’s smaller than my pinkie finger. I am so ANGRY and upset. Anyone interest in going together and filing a suit against Wen, please come forward.

I have read many of the complaints about Wen hair products, & I must admit am shocked. I never experienced any hair loss, and I found the products to be as advertised. However am of mixed ethnic background and I don't wash my hair every day. I wash it once or twice a week to preserve it's natural oils, so maybe some of the complaints are because of the over washing of the hair. I love the products, but my issue is the auto-shipping. Because it may take me two months to use up a bottle, I was stockpiling late a store. After I canceled, they still billed me. Now I buy what I want, when I want without shipping costs from Sephora and am done with Q.V.C. with auto shipping.

I ordered through one of the promotions on TV. The price was $40.00 for a 3 month supply. Once I received my kit, I read that Wen will continue to order and send the same kit every 3 months unless I call and cancel. Well, I liked the product so I allowed Wen to continue to charge my card for the next 3 months. Anyway, my husband asked me why Wen charged our account in the amount of $60. I then called Wen customer service and the woman told me that they are sending me a kit that will cover the next 3 months in advanced. I told her that I didn't ask for that and that I ordered under a promotional advertisement that was $40.00… I didn't request anything different. I then told her to cancel my card information. She then asked me if there was anything they could do to keep me and I told her no because they are already charging me for things I didn't ask for.

I did not have the same experience as others here with regard to unauthorized charges. When I wanted to change my orders and product it was not a problem. And when I discontinued and began ordering out of the catalog instead of auto ship, it was not an issue. Like many other women here, I was thrilled with the results of this product. It made my hair so soft and very manageable. I still love it BUT... I get itchy bumps. And the past three times I went to get my hair done I asked my stylist if she noticed my hair thinning... She said "no" but I could see it coming out, every time I washed and then right after when I brushed, on my pillow, on my clothing... I don't think the stylist noticed because I had so much hair. Not anymore. My part is very pronounced and I can see my scalp through my hair. I thought it was age. This is horrible. I will not use it again. I really hope it grows back. I have lost a lot of hair.

This is the first complaint that I have ever sent in on anything, having lived 50 years on this planet. The advertising is awesome & sucks you in. I bought this for my wife as a Christmas gift. The shampoo products were ok, but nothing that you couldn't buy over the shelf. However, when you try to cancel with them, they already have it set up that more products are coming your way. In the meantime they bombard you with continuous emails, and additional bills. I cancelled with Wen in January, it is now April 20, 2015, and we are finally clear of any emails, bills from Wen, & long waits on the telephone on hold explaining our situation. All of this over shampoo??? Are you kidding me?

After using Wen for only a month, I noticed my hair felt greasy and heavy... it did not feel clean. My hair is normally dry and I thought this would help but it was way too much. It took 2 weeks to get my hair back to feeling "normal". And even though I paid for the first shipment, I continued to receive bills for $39.99, so I packed it all up and sent it back with a note that their product was NOT what I expected. Unlike others, I did recieve confirmation that the product was received and my account would be credited - I am waiting for that credit to go through... I really thought this would be a great product but I was totally disappointed with it.

I ordered WEN about 2 months ago. I used it and immediately my hair got limp at my roots all over my head. A day later I noticed I had major thinning at my roots, and severe breakage at my ends. Before using this product my hair was very thick and dense, and not damaged at all. My hair is starting to finally come in now but this was very traumatizing.

I thought I was paying a one time fee. My hair fell out in globs and when I told the girl that on the phone she wasn't surprised and NO ONE EVER contacted me for any rhyme reason or refund. These commercials make me sick to my stomach and I use to like some of those "celebrities." Now I don't respect any of them. Maybe spending all that $ at his salon makes the difference.

I ordered Wen last month (March) and I ordered just one small package for $25.00. Well, I've used the product about 8-10 times and my hair has been falling out and breaking horribly! This entire time I thought that the breaking was due to maybe dying too much. When I say that my hair breaks off, I mean it breaks off BAD! I run the comb through my hair and my entire bathroom floor is covered in hair! When I go to sweep it up, the whole dustpan is piled high with my broken hair. Until just reading the other complaints on here, I would have never thought it was from the Wen!!!

This guy's product is very overpriced. Bought some small bottles of his stuff that barely lasted twice. And then he charged my card for auto ship which I knew nothing about and to top it off I never received the product. Kept calling his office and no one ever called me back. He's a scam.

After I dyed my hair for the first time, my gorgeous natural curls were left looking like a bad frizzy perm. After one use of WEN conditioner/mousse my hair was restored and next to Marc Anthony products (pre-dye), best hair care products out there. I am a very happy customer though wish WEN were more affordable.

I will be accurate and fair with my comments, and it's too bad that WEN IS NOT accurate and fair in commerce!! My story: About 6 or 8 weeks after placing an initial order, to my surprise I received a Replenishment Supply. Of course I did not knowingly place this order, IT IS HIDDEN somewhere within the Terms and Conditions (or so explains my bank). With no way to communicate with WEN (see below), I sent several irate emails with various subject lines in their Contact Us Email window. After waiting several days and initiating a dispute of the charge with my bank, I received an email that they had cancelled my account, and that they would only collect for the balance of that initial Replenishing Supply Order.

From what I have read, it’s not the shampoo that is being reviewed. I and my daughter use the shampoo and both have received compliments. Buy the product from Qvc, several differ sizes etc. and all free to return w/in 30 days. Cannot go wrong with that. Also please read and follow the directions, if you do your hair will not be greasy and you do need to make sure to rinse properly. Who can't handle a few extra mins. under the warm water? Hope this helps because from what I read, it was not the product being reviewed.

I ordered Wen from Guthy Runker and received it for a while. My friend that got me started on it swore she only paid $20. No it was just under $90. I also got the worst scents only from them. I agree with everyone else, they don't read my letters and there is no other way to opt out. I was forced to change banks to get them out of my account, countless trips to post office to return. I just wrote them one last letter, whoever opens it may just read it before throwing it in the trash, telling them to come and get it themselves. Please note it’s been two years. Guthy Runker the gift that never goes away.

I tried this product and within two week started losing hair. I called and complained and they informed that in the beginning it is getting rid of the loose hair. When after month of using it I was still losing hair called back to complain and I was lying that their product doesn't cause hair loss. I tried wen on two different times a year apart with the same result in losing hair and they still are calling me a liar.

From the start, this product made my hair a mess! I have fine, oily hair so I chose the lavender product for my hair type. I used the product for only 3 days. It left my scalp greasy and the rest of it feels like straw. My hair use to be like silk and now I'm left wondering how long and what lengths I'm going to have to go through to get my hair back like it was. Also, when I called to cancel I was told it would take 4-6 weeks AFTER they receive the product back before I'd get my refund. Didn't take that long to charge my card. Any other place I've shopped (like Shoebuy, Zappos or Amazon) will credit your card the day UPS scans the return label.

I tried Wen a few years ago at the urging of co-workers. One who purported to have fine and thin hair said it was wonderful. I foolishly bought a large bottle of the treatment. My hair was limp and lifeless. I couldn't get any volume even with all kinds of volumizing hair products. Also, when I checked out the ingredients on some scientific and consumer websites, I found that several are on their toxic lists so every time I used Wen I was putting those toxic ingredients back into the water supply. I know Chaz Dean must be rolling in dough by now, but I doubt if he has as many satisfied customers as he would have if this product was truly good for everyone's hair.

I have been using WEN for about 5 years. At first, it took getting used to and my hair was not "squeaky" clean, but always looked great. I used to wash my hair daily, but now, due to WEN, I only wash it about twice a week. I have naturally curly hair (it was straight as a child, but after childbirth I got great waves and ringlets). I dry it with a diffuser and use a mousse. Sometimes I use curling rod on the top. At night, I pull it up in a "Pebbles" style ponytail on the top of my head and in the morning, finger comb it, spritz some WEN replenishing spray and go. I get compliments ALL the time.

I don't like it, I guess I just didn't understand how to use it. So now they're taking more money out of my credit card.

On 2/12/15 I ordered the t.v. promo for 29.95 & I made a very big mistake doing so, I should of checked them out first because I've been going through hell ever since. I emailed them the same day canceling my order, but no one ever got back to me. I thought that was the end of it but nope, a few days later I got an email telling me my order was shipped so I emailed them again, no response again, so I called them. Finally talked to someone. I told them I had cancelled my order & he took care of it over the phone so I again thought it was over, nope the charge showed up on my card so I disputed it & I also sent back their product which I have proof of. I finally got my credit card cleared of the charge & again I thought it was over. Today 4/9/15 I got a bill from in the mail, I'm getting tired of this company harassing me. They have their product. I have the proof it was sent & delivered, so now what do I do?

I order Wen about two months ago and immediately started using the product because I was excited. It says “all types of hair”, shows Holly Robinson Peete lying for African American. I have had hair loss, extreme tangling. My daughter has loss hair so bad in patches, I have pictures, her hair so knotted she had to cut patches out that which didn't just come out. I plan to file a law suit against this company for the false advertisement and infringement on our livelihood.

I have used WEN religiously for 2 years believing sincerely that it was the absolute best thing for my hair - even though it is way more than I've ever paid for shampoo before. Over the two years my hair has become thinner and thinner and when I clean my tile floors, I find hairs all over the floors - way more than normal. I had presumed it was my age (62) and was assured when I phoned in and talked to a WEN rep that I was doing the best thing using WEN for my thinning hair.

Ok... I ordered with my debit card. The $29.99 beginner box. **! I am being charged 43.11 on top of the 29.99 charge. Needless to say, I am beyond pissed off! Do they think they can have free access to my account? I demand a refund! I want my money back, now!

I placed one order to try WEN hair products. The product was okay, but I was NOT interested in ordering more. I called and canceled future shipments and payments. One box came anyway, which I returned unopened. I expected to pay the postage, which I did. I now have had 2 additional charges taken from my account after canceling. Please refund my account and stop sending me products.

I received three Wen hair cleansers as a gift. I've been using them since December, and I am finally in love with my hair. Until the past three weeks, my hair felt greasy, so I would wear it in an updo. Now I want to show it off. I had to find the right amount of pumps and how often per week I can use it. My hair is about two inches past my shoulders. I started to use 8 pumps/shower three times a week (at most). I have received many compliments re: the feel of my hair and the scent. I, myself, can't stop running my fingers through it. I am sorry for those who had bad experiences. I have not, and I love this product.

I am a healthy 48 yr. old woman with NO medical problems. Upon using Wen hair care products, my hair falls out at an ALARMING rate!!! :-( I am not in any types of medications, and no hormonal issues, I don't drink nor smoke cigarettes. I let my hair air dry and I do NOT use any straightening products nor straightening tools or blow drying!!! I've had complete blood work done, been seen by many doctors, and they all say it's whatever you're using for washing your hair! Final conclusion!!! :( Very disgusted with this product!! I never had any problems until using this product!!! :-(

My hair started falling out in clumps. I have terribly thin hair now...

I used Wen for 8 months and almost half my hair fell out! Loved the products at first, I thought maybe I was losing hair as a result of recent child birth - friends and family said it was likely my new hair product Wen that I was raving about. Then I saw how many other women who had no other reasons besides Wen experience massive hair loss. Also I gave some to my grandmother and she experienced an itchy rash as a result! So awful, I used to wear my hair in really elaborate game of thrones styles and now it's embarrassing to even have it in a ponytail.

I called the sales line to ask if I could place an order online without the auto renewal program, as I didn't agree with those terms. The representative told me no, but said she could accept the order over the phone and I would only be charged once for the introductory kit. I didn't believe that, so I told her that I would be recording the conversation as I placed the order. She then hung up on me. I later called to ask what size bottles are included in the online offer (this information is not listed anywhere on their website, and the fluid ounces are blurred out in the pictures) and she put me on hold while she checked the website. When she returned, she told me she was having a system error and couldn't check.

My hair shines but I've lost a ton of hair. I love everything about the products. I've been using them for over a year. But now I realize how much hair I've lost. To say I'm distressed would be an understatement. I'm sitting with hundreds of dollars worth of product in my closet, bought during seasonal promotions. What am I supposed to do with it?

I have been using Wen conditioning shampoo for 3 months now. I've noticed my hair drying out and I didn't notice the hair loss until my husband went to vacuum my car and he couldn't believe what he found. Small clumps. I noticed hair loss, but just put it to my age (52). Now that I have seen what my husband found in my car, I have definitely stopped using it. I have been buying it off of EBay.

I had surgery and needed a hair treatment to help add protein to my hair and stop hair loss. Wen company would send me whatever they felt like not what I ordered or prefer. I didn't feel it was helping and it was expensive. They told me to try the product longer and gave me a special price of $22 a month. My hair still is falling out with every use. Now I learn their product is the cause.

I've been using Wen conditioning hair products for 3 months now. For the past 3 weeks I have hand full of hair falling out when I shampoo. I got to the point I don't want to comb my hair because I lose too much of it. I didn't want to believe it was the Wen Product, but now I'm a true believer it is. What do I do now? Hundreds of dollars later!!! I'm pissed, My beautiful long curly hair looks like CRAP!

Saw TV ad for 29.95 offer for Wen product; called to place my order. I am a Breast Cancer survivor and wanted to try the product due to a lackluster appearance of my hair and scalp irritation. The order miraculously was substituted for a 39.95 product and afterwards I realized that they were going to auto ship another order in 4 weeks. Then when I called back to cancel the orders, I was told that they could not cancel the order and that I would have to call back after receiving the first order to cancel the order which was already showing as being scheduled to ship in 4 weeks. I JUST WANTED TO TRY THE PRODUCT, not commit to another order before I even found out if it would work for me. How presumptuous is this?

My hair was coming out in massive amounts. My hairdresser even said it when she was shampooing my hair. I stopped using it and the problem subsided. Now I am ok..but I lost a lot of hair in the front that's trying to grow back.

Originally ordered by phone product in august. Then they automatically started sending me more the next month, even though I was not informed of this when I ordered over the phone. I sent the product back and was billed over the course of the next 6 months over $400. It took 6 months to straighten out. The fact that they automatically put you on a list to receive the product and bill you more than is advertised is unfair business practice. Beware of this company!

Within 2-3 uses of using WEN, I started noticing significant amounts of hair in my hands when washing and rinsing. I thought it was just me? I began to notice balding and major thinning especially at the top of my hair. I decided to stop using WEN and go back to my former hair product. I noticed immediately that I did not have gobs of hair in my hands when washing it. I discontinued using WEN and there has been a significant difference in the amount of hair loss. However, the hair I did lose has not grown back in. VERY DISAPPOINTED with this product! I have several unused bottles that I have not returned because in my research of customers trying to return the product and obtain a refund - no one had received one! I didn't bother. WEN already got enough of my money! No more! DO NOT USE THIS PRODUCT!

I had been using the WEN product and losing hair. I went to Doctor, had blood work up to see if hormones or other problems. No problems were found so I chalked it up to getting older. I have stop using WEN and my hair is now growing fuller. Very disappointed in the product.

I have been using Wen Hair Cleanser for 3+ years (not using any other hair care products - I was totally loyal to Wen) but gradually I noticed my hair thinning. I then purchased some hair loss products that were supposed to grow hair back but with no results, sadly my hair continued to thin out but I continued to use Wen because it didn't even dawn on me it might be Wen products that was causing my hair loss. My hair is so important to me and am known for my pretty hair so my hair thinning experience has been devastating to me!!!! Then in the past few months, I have noticed significant hair loss with areas of balding spots, some right in front, right in front! which is hard to cover up and have had to resort to teasing lightly to cover the bald spots.

The product is fine on my hair, just the pricing was never explained. Really. $48.00 per month for shampoo/conditioner??? Returned my second order and will have to wait 4 to 6 weeks for my refund since they have charged one month already. These reviews are so important to read BEFORE YOU ORDER!!!

This company ship products that have been cancelled. The only way you can try this product is to go on auto shipment. They offer that you may cancel, but when you do, they do not cancel. Now you have product that must be shipped back and pay for the shipping (they do not cover) out of your own pocket. What is wrong with this company? Is this legal?

I bought a 3 month supply pack at $149.00+. I started using this product with the mint conditioner and noticed a great amount of tingling sensation. After 3-4 uses my hair and new extensions started falling out. My scalp became sensitive to this day just to brush it. I started getting Vertigo. I figured it was the Wen products, so I tested it. I stopped using the products and the vertigo stopped. I had done this experiment 3-4 times. Each time getting Vertigo. The extreme amount of hair loss is substantial. My extensions were new and purchased Wen to keep them in fantastic condition. They were dropping out of my hair!

I had high hopes for this product, but I was very disappointed. You have to use 20 or more "pumps" to start & another 20 or more pumps to complete. It was too much product to manage & my hair felt "coated". It will cost fortune to keep it in stock! The bottles are not that large compared to the amount you have to use!

I have been using Wen for years and my hair stylist knows I have been concerned about my recent issue with female pattern hair loss. I do not typically like regular shampoo & conditioner as it strips my color and also leaves it knotted / unmanageable. However, I am very concerned now based on all the negative reviews on WEN and it being tied to hair loss. Maybe this is the reason and not really just genetics. My hair is soft and manageable but much much thinner. I started noticing it late in 2014 and am very upset. Please let me know what I can do to look into WEN issues further and if needed get a claim or suit filed if it is indeed the culprit here.

I've used Wen for a little over a year on and off! Never occurred to me that I needed to look at reviews. Shortly after starting the product I noticed my hair began to fall out. Not just a little here and there, every shower my hair was coming out in chunks, now I have always had very thick hair so I assumed that maybe my hair was dying so I kept using "miracle" hair product - never thinking that it was actually causing my hair loss. It got so bad I had a bald spot. On top of that I began to get dandruff - I still have it!

I have used WEN hair products for as long as it was carried by Sephora. I now know why I have sores that won't heal, lost clumps of hair and my long hair breaks off easily. I am so upset that what I was buying to make my hair look lovely has harmed me and ruined my hair. Sephora documents consumer's purchases.

I have just started using Wen. Only 2 uses so far, and my scalp is very itchy, while reading some other reviews they say that is normal in the beginning, I'm not so sure. I also used it twice on my 3 year old baby girl thinking being natural it would be healthier for her. I will NOT use it on her again after reading about some of these rashes and irritations. If I do end up liking this product I will buy it from QVC. They sell it by the gallon like twice a year. This last time it was from a neighbor, so I didn't have the autoship scam. But I have dealt with that from other products such as Proactiv. Good luck everyone! :)

I returned the products they sent me that came after I had cancelled my subscription. They are continuing to try to bill me for these products.

I saw the special ad on tv. Went to the website to TRY the product. One problem I have is the fact that I can't order the basic kit that they are showing on tv. It simply won't let you select it. They give you options to select, but no matter what I do - it INSISTS that I order the DELUXE kit, which is an extra $10.00. You can't choose the scent either. Then when you read the fine print you have to be on the automatic order system. So you're not just trying the product. You're being FORCED to be on the auto renewal. I just want to try the product. I do NOT want to be on the auto deal. Especially since it's the deluxe package and the price goes up after your first order. Major Scam... Don't do it!!! I don't think this is Chaz's fault, probably the Guthry Rankor or whatever it is.

For some time I've been seeing the television advertisements for WEN products and been interested in trying them. Boy should I have read the reviews first! Total scam! I tried to order the TV offer and luckily I caught the fact that they were going to charge me monthly. When I tried to say I only wanted what I was calling about, she kept trying to sell me more. I told her to cancel the entire thing and promptly called my credit card to make sure I had not been charged yet. I will continue to monitor my card. Beware!

I ordered the Wen Almond Mint. I had heard good things about it from a colleague that swears by it. I have (had) pretty thick wavy hair that either needs to be curled or straightened. Right away I loved the results from Wen. I was able to air dry my hair and my waves, for once, looked great! After about 2 weeks I felt like my hair was dirty and my scalp was so itchy. I thought maybe a good cleaning in between uses of Wen would be a good idea. I did that and tried Wen a few days later. My hair was still disgusting! I also realized my hair was coming out in clumps when I rinsed it and I was finding my hair was breaking. That's when I decided to read some reviews. Shame on me for not doing that first!