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Using WEN for over 5 years and have always thought that age was just thinning my hair on "temples/edges/nape of neck". As of just recently I started using another product and started noticing that my hair is no longer thinning or shedding. What had me first notice it was - for several months I was using the product consistently and then I switched products due to me running out of the "WEN" and my hair started to break off in a major way. I receive the new order of "WEN" and immediately start using it - and my hair has never been the same again. Thinning in various areas, I had to be seen by a dermatologist thinking that my scalp was just dry and causing breakage. Since then I have stopped using the product and now I am starting to see progress. I had to start using Nixon formula to start gaining strength in my hair. Growth still not where it was but slowly getting healthier.
I've been using WEN for several years. It's always been more as an actual conditioner than a "no poo" product. i.e. I shampoo first with a moisturizing shampoo and follow-up with WEN. I shampoo/condition every 2-3 days. Originally, I was very happy with the products. My hair is fine but there's a lot of it - a contradiction that made many products work poorly. Fine hair products didn't clean well enough, regular products left my hair limp. WEN's cleansing conditioner used as a conditioner, however, worked well.
For the past six months, my hair's been thinning. Full-length hairs - from root to tip - are everywhere in my home. When I started finding hairs in the freezer, my cat's food dish and on the stove; I started Googling. At that time, what I mainly found were claims that the lawsuit had been filed by money hungry, publicity wanting... Now I clean up handfuls of hair daily. Rogaine is bringing some back along my hairline, but I just recently stopped using WEN completely. If the hair loss stops, if my hair grows back - those things remain to be seen. It sickens me that the FDA doesn't regulate beauty products in any meaningful, realistic way. Some online beauty sites say WEN changed its formulas without making that public. Will the public ever know the truth?
I believed the "pretty hair" people on the commercial and gave them $38.94 on May 22, 2013. I used it once and noticed a bit more than normal amount of hair in my hand. I just thought I was doing a little shedding. Second time, same thing, but a little more hair in the hand. I called the WEN customer care line and reported this problem. It was a "huh, sounds like you are using the wrong line of WEN." I did get a refund and threw the product away. I called the Michigan Consumer Affairs to report my experience.
After watching the WEN promotion on QVC many, many times, I FINALLY broke down and decided to spend hard earned money on this expensive product. Knowing that the models used in the promo showed a diversity of both younger and older women and also women of color, I assumed that the product would be good for all ages and types of hair. I started out buying one of the special seasonal sets where you get four different types of the shampoo/conditioner. I couldn't wait to get the WEN and begin trying it.
Finally the package arrived and the next morning I began using it. I had read the instructions and had watched the demonstration by Chaz Dean on QVC numerous times. My first impression of the product was that it smelled great. The texture of the cream was also nice. I had wondered if it would be like other conditioners, really thin and runny. This was thick and easy to apply to my hair. I always comb my hair before going into the shower so it is not tangled. After using the product my hair was easy to comb through but not any more so than with other conditioners I had used. My hair appeared shiny and I was happy with the way it looked.
I continued to use WEN and began noticing that my hair was falling out. First I would comb through it before showering as I always had and there would be a lot of hair in the comb at that time. Then I would have to remove a big clump of hair from the shower after that and then as I combed my hair out while wet there was even more hair. I actually could run my hand through my hair and the hair would just fall out. These were not broken strands, they came out from the root. Styling would result in more hair falling out. EVERY time that I combed my hair, even throughout the day there was always hair falling out. These were not small amounts of hair. I began noticing hair on my pillow, the couch, and strands on my clothes.
Even at this point I was still optimistic and thought that there might be a period of adjustment to the new product. I was not experiencing any scalp itching or sores and I am positive it would not have been an "allergic reaction." I was not taking any medications, I do not smoke or drink caffeine. I also had just had blood tests done and my thyroid checked so I know it had nothing to do with any of those factors. The only difference was that I had been using the WEN. I did continue to order more WEN thinking that it just might have been something in those certain scents. I also had ordered the large bottle of the 316 and the Peach and Lavender. None of the other products produce any different results. The one and only SAME result was that I was continuing to lose large amounts of hair.
After spending hundreds of dollars on the products and using them as directed I feel very upset that I ever tried WEN. I certainly NEVER would recommend it to anyone else. In fact, I have had several people tell me to quit using it also. I have always had nice hair. In fact I would actually have strangers comment on my hair, how nice it was. Now I have lost what I feel to be at least half of the volume of my hair. This product did NOT make my hair richer, thicker or stronger. Chaz Dean states the "using shampoo is abuse to your hair " in his commercials. The actual ABUSE to my hair was using WEN.
I have stopped using WEN and my hair is still continuing to fall out. Mornings have been spent crying in front of the mirror and now I also have anxiety about when the hair loss will stop, if at all! I used nothing but the WEN for 7 months and I am afraid of what type of shampoo to try now in case this gets worse. To some women their hair can be their "signature." It is extremely frustrating that this product is still being sold and also shame on QVC for continuing to sell this. I think that Chaz Dean was not being malicious when the product first was being sold, but now that thousands of people have purchased it and he has become rich, he should "cut his losses" so to speak with this, figure out why SO many hundreds of people have had the same unsatisfying result, and if he really cares about hair take this product away and just continue to make his money by charging people $300.00 or more for a haircut!!
I bought Wen shampoo on QVC. After a short while have I noticed my scalp was itchy and top of my head and right side above my right ear I have bald spot. I stopped using the shampoo. I am very embarrassed, angry and lost my self esteem. I heard that there is a lawsuit against Chaz Dean because so many ladies who used his shampoo experienced hair loss.
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My little girl lost 100% of her hair from a few uses of Wen Sweet Almond Mint cleansing conditioner. I've seen thousands of similar complaints online. Everyone who experienced severe reactions need to make a report with the FDA NOW! They are currently investigating Wen.
I first started using WEN largely because my hair was thinning and had thinned to the point where I was thinking of trying Rogaine. I had always used shampoo, including quite expensive ones at $40 or more from my hair salon, but after I found out that lauryl sulfates and other detergents, which are basically what most shampoos are, are capable of stripping out the color that was costing hundreds of dollars to maintain, as well as damaging my hair at the root, I stopped using them and switched to WEN. I have been using WEN exclusively for more than 5 years. I am 57, and would not go back to regular shampoos. My hair became fuller, my bald spot is gone, and my hair definitely does not look like it did, which was sad and old before its time.
My suggestion to those who have trouble with WEN is, be sure you are not using too much product, don't use the full amount they suggest, for example, it's way more than you need. Be sure you wash it out completely. Don't combine WEN with other, non-WEN products; you can very easily create an allergy where there was none. Another thing to keep in mind is that the products you were using are much, much more damaging due to the chemicals in them. However, if you have an adverse reaction, and the rest of your physical health is perfect/good because of your diet, no smoking, etc., you have probably used too much product inadvertently around the roots/scalp and have an allergic reaction.
Another thing a competent lawyer will deconstruct in a few minutes are all the variables in lifestyle that combine to create something like hair loss, particularly in older women. Noticeable thinning occurs in 50% or more of women past a certain age (even as early as puberty) and it's far more likely that what you're seeing is the result of normal aging hair loss, sadly, combined with toxic chemicals you're ingesting in one form or another.
I used Wen and noticed my hair was not as thick as before and then I heard about the lawsuits. I stopped using it and started noticing my hair was thicker again and was confirmed by hairdresser who has been doing my hair for years. Stop using this product!
I started using WEN on and off a few years ago. I had purchased this product, and then was given several bottles as gifts. Recently I have changed hairdressers, and I mentioned that my hair has been thinning, my natural curls are gone and my scalp has been itchy. She asked me what shampoo I was using, and I told her WEN. She told me to stop using it and return the products, and that many people have had issues with this shampoo.
WELL, I had called CHAZ DEAN 800 number and after speaking to several people, they will NOT issue a refund because I do not know where or when the gifts were purchased. I have several large bottles as it last forever. I find this totally unacceptable, especially at the corporate level. I will NEVER purchase another product from DEAN and I will inform everyone I know to do the same, as well as posting online reviews. I have just thrown out a few hundred dollars worth of WEN SHAMPOO. Thank you very much CHAZ.
Let me say I have lost all my hair from cancer treatment and it all came back. My best friend sent me WEN Honey Peach, loved the smell started using it and within a week the crown of my head had no hair. I felt like I was back in chemo again. It didn't stop there! It continued to fall out all over and my hair used to be so thick you could barely get your fingers through it, now I have lost 75% of my hair and I am taking 10,000 mcg of Biotin, Viviscal, Hair La Vie, Rogaine. I have tried everything to get my hair to grow back in and nothing as of yet has worked. My self-esteem is just gone and I hate going out of my house for any reason. I can't even comb over for there is nothing to comb over with.
Why is this person still being allowed to sell this product even if there are only a dozen people that have had this reaction? Just don't try it, I fear I will never get my hair back & what's even worse is all the people that are using it and trying it that believe they are doing something good for their hair. I cry everyday, every single day and this man hasn't even said he is sorry to anyone that I know of. I have cried more over this than when I lost it all from the cancer. Shame on him. I have the bottle still almost full & the box but this was a gift so I don't have the receipt.
I used for a year and thought it just because the way hair felt... very nice good product but did notice more hair in brushes, shower, everywhere!! A friend told me about a lawsuit. It has been 6 mo and through each month that started at my back crown a section of hair GONE BUT NOT AT ROOT HALLELUJAH!! My own new growth finally!! After reading reviews sounds like a lot of others experience too. I did also notice my scalp sore to the touch like when brushing (never happened before).
My hair like a lot of the women's reviews read was my pride and joy fine but a lot of it and at 56 yrs young to have this experience is just sickening. Why the hell ARE THEY ABLE TO STILL SELL THE CRAP... AND TO REVIEWS FROM WOMENS ACCUSING MANY OF US OF MAKING A LIVING GOING AFTER companies... "Shame on you" and just hope it does not happen to you... just cause has not does NOT MEAN CAN'T OR WON'T.
I just boxed all the Wen products to send back because my long blonde hair is so thin it won't hold a curl, even if I use a lot of hairspray. I have never had this problem before. My husband and my friends noticed the difference in my hair. I am a 62 years young and my hair has always been my best asset. Now I keep it up or wear a ponytail. I don't feel confident or pretty like I used to. I have brought extensions to hide my thin hair. I think Chaz should take his product off the market so other women have to go through this.
I've been on Wen for a year. Initially, I loved how it made my hair feel but for about six months my scalp itched. For awhile I thought I might have lice but did not. I put up with the itching because I wanted healthy hair. Unfortunately, I got the opposite. Gobs of hair coming out in the shower and more in my brush. My hair gets greasy quickly. I've stopped using it. I feel embarrassed about the hair loss. Perhaps the product is best for people who already have thick hair and can afford to lose some.
I have been using Chaz Dean's Wen for approximately 10 years. I have super fine baby hair... My hair is thicker and healthier than it has ever been in my life. I am 53 years old so the other people that are having problems could be that you had an allergic reaction to some of the essential oils or could be that you have been using it wrong. My guess is you had an allergic reaction (anybody with a brain in their head would have stopped using it when you had an allergic reaction to something. You immediately stop using it!!!) I cannot personally rave enough about this product how fabulous it is. I also have to wonder if some of the people that are trying to sue Chaz Dean that's how they make their living and believe me there's people out there that do that!!!
Hair loss, irritated scalp, THINNING of hair. While I was trying their product OUT, I notice in time as I was using the product I was having scalp irritation. I thought I had lice!! No, never did - it was the WEN hair products I used. I only used WEN products, the whole time I used WEN. I quit their product, my hair growing back. I know for sure it was WEN. After I quit using 6 months later I got new hair growth. No more scalp itching me. My hair feeling so much more healthy!!! There needs to be warning labels on this product.
Don't buy this product. Bought it from QVC in 2014 during the holidays. After 4 months of using it, I noticed more hair than normal in my comb. I stopped using it after the 4th bottle due to itchy scalp, scalp soreness, hair thinning, and more hair in my comb. So much for all natural. It's 2016 and I'm still trying to get my hair to grow back from the root in the middle due to this whack product. DON'T BUY IT... I have warned you!
I think I have been using these products for about 4 to 5 years. I thought I never had any issues until around Memorial Day weekend 2016. During our vacation weekend, it was really nice and sunny and I thought I burnt my scalp out on our boat. Then it became very itchy towards the front of my head. The burning and itchy feeling have not gone away yet it 6/7/16. I have been in Florida in the hot sun before and burnt my scalp and it goes away pretty fast, it just a different itchy burning feeling.
Today after washing my hair with WEN as I have in the past, the itchy burning feeling was still there. I also leave it in my hair and don't wash it out. I have very thick and curly hair and the product was great til now. I knew about the claims of losing hair and the lawsuit, so I decided like the others to research it. Some of these women have horror stories, and I read about the itchy creepy feeling people had on their heads, it was describing me.
As far as hair loss goes, I have lost hair around the top crown part of my head that I had noticed a while ago and thought it was just my age 54 and I do have lots of hair in my brush but thank god not clumps. Now that I developed this itchy burning feeling and read these reviews I will STOP USING THIS PRODUCT. I hope my hair doesn't thin anymore in that area or start in a different area. Going to have to find a different shampoo and conditioner... I really did like the product, but do think it is started to affect me more than I realized.
2 years ago I ordered my first bottle of WEN. I used the product as directed and the first time was luxurious. My hair was beautiful. The second time, my hair was a little heavier and didn't seem to rinse out as well. The third time my hair started to fall out as I would run my fingers through it. Not one or two strands of hair like usual, but 30 or 40 strands. My hair looked flat and I stopped using the product. My hair loss continued. I went to my doctor who did blood tests and a hormone check. All tests were normal but my hair continued to fall out by the handfuls until my ponytail was so thin I had to wrap it 5 times.
It took 6 months for my hair to stop falling out. I'm fortunate in that I have had no residual problems since. It seems like a large percentage of customers have this response. I wish WEN would do the research and find out why. I was so depressed. My hair is one of my identifying factors and I was devastated. I am so grateful to God that it grew back I have noticed from the reviews not everyone has been as fortunate.
I have been using Wen for six years now and I have never had any hair problems. I was amazed to read all the customers that were dissatisfied. My hair is so and silky. I color my hair every six weeks. I love Wen and will continue to use it.
Used Wen for almost a year and started to notice scalp itching and then soreness and then a lot of hair falling out more than normal. My hair was everywhere on the floor and throughout my apartment and on my counters. Normally I have very long, thick hair and it was so thinned out by the time I stopped using product and happened to google my symptoms and found same complaints about Wen. I then called and canceled Wen and reported to them.
I have been trying everything to get rid of this problem, but may have to go to dermatologist. I don't have health insurance so I was trying every kind of special shampoo to get rid of it including Nizoral shampoo which is $14.99 for 7 oz. So far its the only thing that somewhat soothes my sore scalp and has slowed down my hair from falling out as much but it's still there after almost a year of trying different over the counter medicines. I wish I never used Wen. I hate this sore, itchy scalp condition it caused and the hair loss, but thankful that Nizoral shampoo has helped and with prayer to slow down my hair loss. Would never buy product again. Have used so much money trying to get rid of dermatitis on scalp.
My mother, a dissatisfied former Wen user, sent me unopened containers of the Lemon Rosemary Vanilla Bean Ultra Nourishing Cleansing Treatment, Pomegranate Cleansing Conditioner, and Sweet Almond Mint Anti-Frizz Styling Creme - with the warning it made her hair fall out, and to "stop using it if you notice any hair loss". So I tried it, and I experienced a drastic hair loss immediately in the shower with both products upon the first use! I'm not talking about just a little clump of hair - I'm talking GOBS of hair - that actually clogged the shower drain. After showering, I noticed my hair was easier than usual to detangle, but that a significant amount of hair was coming out of my scalp without any resistance from the combing (I always use wide-tooth comb).
Still, I decided to use the styling creme. I admit, my hair didn't look too bad after styling - but my hair has continued to fall out in clumps while shampooing, conditioning, and styling. Also, my head and scalp itched for hours after using. Even after using other hair care products since, my hair still looks frizzier and thinner than normal. I know this is not all a "coincidence". I told my mother, "Thanks for the warning. I threw the products into the trash", which I did. I really wanted these products to work, but there seems to be something caustic in the formulas causing serious hair damage and loss, and scalp irritation.
I used Wen for a year and thought it was good for my hair. Seemed to feel softer and shinier but gradually noticed thinning on the top and sides. I asked my hairdresser if she thought it could be my shampoo but she didn't want to comment but told me about the Wen lawsuit. I stopped using the products but have yet to see any improvement on my thinning hair, very depressing. I used to have thicker hair and was never a problem on growing it long but now it is thin, and doesn't seem to grow very fast. Chalked it up to aging until I read the reviews on here. Definitely feel the pain and frustration.
I started using WEN in the winter of YR 2013, and noticed in the spring of YR 2014 a small bald spot - about the size of a dime. Didn't think too much of it. I also notice my hair seemed thinner (as I have fine, thin hair to begin with) but attributed that to the smoothness that I got from using the WEN products. By summer/fall of YR 2015, my bald spot starting getting a little bigger (about the same time I switched WEN fragrances to Pomegranate).
At the first of the year 2016, I made an appointment with my dermatologist to find out what was causing this. They first suspected alopecia areata and gave me two rounds of steroid injections to see if the hair would grow back - nothing. In March (2016), the dermatologist did a biopsy and it came back inconclusive, so they took two more biopsies. The last two biopsies ruled out alopecia areata and scarring alopecia. The dermatologist is stumped - until I told her I was using WEN (I stopped using WEN in February of this year (2016)). She is currently doing some more research. All I want is my hair to grow back and my bald spot be gone. Does anyone have any recommendations? I called WEN and of course their statement is WEN does not cause this. I'm an extremely healthy person, no allergies, exercise, eat healthy, no health problems, no hair loss heredity problems...HELP!
I'm in tears. It's been months that I have been trying to figure out what has been causing extreme hair loss. I used Wen hair products years ago and decided to try it again back in October 2015. Since I started using it my hair has been falling out in globs. One morning I woke up to a ball of hair in my bed; along with handfuls in my brush and in the shower, daily. After some research I have found many complaints about others who have had the same experience. I once had gorgeous, long, beautiful, thick hair - now it is stringy, and thin, with bald spots. I will raise my voice and complain to every medium possible. I'm so unhappy and dissatisfied.
I first saw the advertisement for trywen.com while waiting at the doctor's office. It was an infomercial to get a reduced price on Wen products. I had been wanting to check out Wen's conditioner (all-natural) for a while so I decided to take advantage. However, I quickly learned that when you agree to the reduced price, they also sign you up for a recurring shipment. Additionally, the price is not actually reduced at all; in fact it is only split up over 3 payments. As soon as I saw the second charge on my credit card, I immediately called (you need to call) to cancel my account. However, they still said there was a pending charge for $89.95. This was in addition to the amount of $44.95 that they had already charged to my account. I will be attempting to return the products for a refund but currently I do not feel hopeful about the results based on the previous comments.
Well first off I'm glad I looked up the reviews before I used WEN and I'm so sad for those who gave their trust in your products. I hope in some way there will be justice for the false information and advertising with guaranteed results... The only guaranteed results we want is to shut you down and help those who have been living this nightmare and give them their confidences back.
I'm sitting here, reading these testimonies with tears rolling down my cheeks (yes, I am a very emotional person at times). You ladies have written my entire experience from loving the softness on my blonde, already dry hair to it falling out in such HUGE hand and pick fills that I'd cuss and, well cry each time I used it! But... I was told my hair was coming out "because I'm at that age". I'm 46!!! The money - oh I don't know how many times I cancelled before threatening to report them to the BBB. Amazingly, they stopped. After one last payment of course.
THANK YOU for easing my mind on this. It's a big deal losing hair for no reason. How does one get in on this class action lawsuit? I ordered my first of many rounds of it years ago from TV and stopped. I just ordered more since it was supposedly a new type and I hoped it was. It's not. But I got it from QVC. Will that matter? Again, thank each and everyone of you that yelled B.S!!!
I purchased the cleansing conditioner and the trial set from Sephora and unfortunately after a few weeks of using it - I noticed my hair felt really dry and limp! I would comb it and it would shed so bad. I will not use this stuff again!
My mother ordered Wen hair product, which was given to me as a gift. I used the conditioner and noticed that every time I would comb my hair it would come out a handful at a time. Then I noticed thinning and then bald spot at top of my head and my hair has not grown back since. I will not use Wen hair care product ever again.
I ordered Wen and was on automatic shipping - I was receiving way more product than I could possibly use. I was even giving it away - still had way too much. Then I noticed they were taking money more than once a month out of my account. Every time I called they would say they would review but I never heard anything back. They kept shipping then when I called and was adamant about cancelling my account and want to ship product back they say I have a past due Amount from 7 months ago and yet they are still shipping product. This is just a scam to get into your accounts. Beware. Don't let them steal from you.
WEN by Chaz Dean Company Information
- Company Name:
- WEN by Chez Dean