WEN by Chaz Dean Reviews

Wen made my hair look great, keep the color in but I started to notice my getting thinner! I looked up the reviews and see that it's happened to other people. Now I've got $90 of too much Wen.

I purchased WEN a few weeks ago and it has gone in the bin already!!! My hair has never been dryer or flatter!!! I was hoping my hair would be as bouncy and shiny as Alyssa Milano in the ad but no, it's the worst it's ever looked!!! Such a waste of money. DO NOT PURCHASE THIS!! If you like having crap hair and wasting money then this product is perfect for you. If not then don't bother!!! Terrible!!!

My mom and I ordered Wen kits and tried it together and it was really great for the first week, after that it went bad. Our hair started to fall out and two months went by, more and more hair kept falling out. Handfuls in the shower and our brushes had filled up after brushing from the shower. Also, all through the day, hair every where.

I started using Wen about 2 mos ago and it has been one of my worst decisions. My hair started to fall out. The products are supposed to make your hair manageable but it did the opposite for me. I can't recommend to anyone not to use as you have people that swear it worked for them but I will not use that product again! I am glad I was able to cancel without any problems and they even refunded the full purchase price.

WEN will continue to send product and bill you months after you cancel. They will also send product and bill you if your credit card on file expires, then sic their collection agents on you. It's not even a good product. Avoid it.

I have been using WEN for about six months and I have been seeing hair loss. I didn't think it was the WEN. I do have a thyroid problem but it is under control. I was giving a bottle to my daughter and she said please read the reviews and I did. They sound like what has happened to me. My hair is fine but never as thin as it is now. I'm so glad my daughter told me otherwise I would still be using it. Also I kept getting shipments until I went online and stopped them. I'm sorry I tried it. Thinning in FL.

My wife purchased a one time $39.95 product with these criminals in June 2015. The following month they withdrew two transactions from our account for $44.94 each without our consent and we did not receive any product. We called customer service and complained. They apologized and said they would refund the amount. July 2015 same scenario, unauthorized transaction for $44.94 x 2 and no product. Again we called and complained. They apologized and said they would refund the money. August 2015 the exact same scenario with the exact same results. Fully believing these people have absolutely no intention on removing the auto-ship/auto-bill I have filed a claim with our bank, stopped all payments to this company and took the time to track down their corporate office and file a claim against them through the Better Business Bureau. I highly recommend anyone having the same issue with these unethical people do the same.

I used Wen for almost 2 years, and I have lost about 60% of my hair. I have seen a doctor to make sure nothing else is the culprit, but all signs point to Wen. It does make my hair look amazing, but I have had to cut it very short due to hair loss. I ceased using it, and it still has not started growing back to the thickness it once was. I do not recommend this product to anyone. Don't be fooled by the great hair results because in the end, you will have the volume of a 90 year old.

I have been happily using WEN cleansing conditioner for 4 years. I have read the reviews and know about the hair loss but that was not a problem until recently. I always purchase WEN from QVC in the gallon pump because of the value. Within the last 3 weeks after opening the new bottle, I have noticed that my hair is no longer soft and voluminous but dry, brittle and thinning at my temples. I have to ask what has changed in the formula of the previously wonderful shampoo/conditioner. I have contacted the company with my questions and have not received any response. I will never recommend this product and will never replenish. It is poor form for a company to not notify its clients that there has been a formula change and a risk of thinning hair. Shame on you WEN. No longer a fan.

I tried Wen - it did not work for me. Called and cancelled auto-ship first part of September 2015. It is 9/21 and there has been another withdrawal from my account. I called today and was told I would need to speak with someone else; the someone else ended up being a recording that instructed me to leave a message. What a disappointment.

1 month after using Wen I noticed a lot of hair loss. Never had this problem before. Hair now feels thin and continues to fall out. Won't be using Wen anymore. Very disappointed. Bought this product at Sephora.

I started using the Wen products and within 2-3 weeks I started to notice quite a bit of hair loss even to the point to where my spouse asked me if something was wrong because I was losing so much hair. I use to have long, curly, red hair. I have now very thin and stringy red hair. I went to my stylist after the 3rd week of using the Wen products. She was astonished by what my hair looked like. She asked what had happened and I told her that I used Wen products. She immediately told me to stop using those product and advised me of the many adverse problems associated with the Wen products. Needless to say I am beyond pissed off as my once beautiful curly hair is now a flat, lifeless, dull mess. Hopefully my stylist with the products she advised will bring life back to my hair. This product should be pulled from the market and I am going to pursue legal advised for damages and most of all false and misrepresentation!!

This company is 100% scam. They get you to try their product then enroll you into a very expensive subscription. Trying to cancel your subscription is difficult and customer service is horrible. Never trust a company that doesn't post their address online to return their product. They do everything possible to not give you your money back or keep your subscription open.

Today was the final straw. I have been unable to login to my account on their website since early August. I have contacted them six different times. Today was the final straw. Every single time, they verified my email. Every single time, they verified my name and address. Every time, they gave me a workaround, which didn't work. And every single time, except for the last call, the representatives have read from a script. I am beyond frustrated.

Didn't like product - canceled in April - and WEN keeps taking money out of my account. After 5 calls and trying to cancel they are still taking my money out. Today I had to stop my checking because they took out 3 times in one month. I'm angry.

Ordered Wen hair product for $29.95, but was charged $39.95! Received order, liked product. A month later received second unauthorized order. Was charged $44.95!! If Chaz Dean values reputation, should fire ordering crooks on the phone lines!!

My account always had a separate billing and shipping address. In January of 2015, I had to update my credit card information. I couldn't do this online (because NOTHING works online, and I have been complaining to them about this all year, but nothing has been fixed), so I called customer service. I gave them my new credit card information and told them nothing else had changed. For some reason, they changed my shipping address to match the billing address (even though I never told them to do so). When I didn't receive my next shipment, I logged into my account online and saw they had the wrong shipping address, so I called them again. I told them they needed to fix my shipping address. They said they would change it and resend my package. I never got anything, so I called them back. They apologized and said they would fix the address and resend the package.

Ordered the Wen system for my hair. I used it for about two months and noticed that my hair was a lot thinner than normal and I have baby fine thin hair. Got online to see if anyone else was having the same experience. Lo and behold I'm finding out there are ingredients that are different depending on where you bought yours. I got mine off the Wen site and the first ingredients are water, glycerin, alcohol which it shouldn't be. Who knows if you're getting the real thing?

I purchased WEN because I have very long, thick and curly hair and nothing really seemed to work well. I am getting married next June so I wanted to get my hair in top form. It has been horrible. My hair falls out in handfuls. I didn't put two and two together at first. My fiance was the one who finally said it could be the WEN after seeing me so upset after two months of losing hair. My hair is now half of what it used to be. Thank goodness I started out with thick hair because if I hadn't I would probably be bald. This product is horrible. I now have three additional bottles that I will never use and wouldn't give to my worst enemy. Don't buy it!!!

I purchased Wen Cleanser about 1 month ago. My hair started to fall out without me brushing my hair. I've lost so much hair, that I have to cut it. They even sent me a monthly shipment which I did not request.

First of all Wen sent me out auto supply without my consent. And even after calling and stopping shipping I was still billed twice again even though I never received products. Also it made my hair become thin and dry. My hair used to be so thick. Its been over a year and my hair still has not recovered.

They change your shipment, charge you several times in a month, take your money and takes forever to get your money credited back to you. They just can't get it together. They say computer glitch. I say "no way, want to be REIMBURSED." I loved the product. Used for over 4 years BUT not worth the hassle of having to call customer service constantly, too stressful for me. Don't steal my money.

Just ordered a trial pack online NOT realizing they would keep sending product every so often and charging it all to your card before you understand what's going on.

I had several changes in my life happening and I was really baffled by my major hair loss. I had only ever experienced this with major health issues such as major surgery or drastic weight loss, neither of which occurred this year. Right before I moved, I ordered Wen and started using it right away. Within 2 weeks of beginning use and packing/unpacking relocating etc., I noticed tons of hair in drain and in my brush during styling. I thought it was odd, but then it got worse and worse and worse. The more I continued using this product, the worse it got. But it really didn't cross my mind that it could be my hair product. I was seriously concerned about my health, worried that I had an internal issue and feared the worse, knowing from past experience, this ONLY ever happened when my body was deficient of nutrients, and put it to stress, that MUST be the culprit. Until I started researching WEN Haircare.

I choose to use Wen because I was trying to grow out my fine, naturally blonde hair. Using this product increase the texture and strength of my hair making it possible to get my hair to grow without getting thin and limp at the ends. It is expensive. But when I read the reviews, many people complain about this price, not the product. Or they don't like the price, therefore fault the product. If you want the results, you have to pay the price. If you're not seeing the results, you are most likely using the product incorrectly.

Started using the Wen cleansing conditioner products September 2014. The starter kit was a gift to myself for my birthday. Then received it regularly. Loved the cleansing conditioner at first. Didn't use it everyday because of the cost, however used it 2-4 times a week. Have been using the product fairly frequently for the last 9-10 months. Over the last 6 months however, have been experiencing tremendous hair loss. Hair comes out in gobs when brushing it getting out of the shower and throughout the day. My hair is now almost about half as thick as it was before!! You can actually see my scalp. I'm so overwhelmed and upset I cancelled my Wen subscription (which was a feat in itself let me say) and stopped using it. I figure that Wen has to be what's causing my hair loss.

Please, I beg you, DO NOT buy from this sham of a company. They like to send you kits that you didn't ask for and charge your credit card. I had to pay overdraft fees because they charged me an additional $44 after the initial bottle. They said I was up for an "automatic renewal program," and then sent me a "3 month kit," which according to them, I owe $119 for. They are sneaky and don't let you know upfront that they work this way. Also, the stuff people are saying about their hair falling out is true! My hair has a patch in the front that is noticeably thinner. I have never HATED a company so much in my entire life. What a waste.

For my birthday I received a set of WEN from my best friend. I didn't use it right away. Actually it took me 5 months to finally starting to used it. I definitely regret waiting so long... I LOVE IT!!! I noticed a BIG difference in just the second time!! IT'S AMAZING WHAT IT DOES TO MY HAIR!!! I used to spend A LOT a money on so many different products (leave on conditioner, anti-frizz, hair treatments, shampoo + conditioner, heat protectant, styling cream... you name it). All I use now is WEN Cleansing Conditioner!!! I don't need to buy anything else.

Do not buy this product! The company is a total scam. They refuse to let you cancel or modify orders, make up stories to justify themselves from doing so, and keep charging you for absolute garbage. SCAM = WEN, WEN = SCAM. Chaz the 'founder' of this scam company ought to hide his ** little head in shame.

I used it for one week and found my hair was indeed much softer. But I dreaded using it because it smelled like I was using Vicks vapor rub to clean my hair and the next day it would not smell clean. Washing every other day made day two even worse! Then I decided to read other reviews and found overwhelming numbers of gals and guys with hair loss problems as well as overwhelming billing issues. That was the final straw that convinced me to stop using it before I had one or all of these problems at my doorstep.

I've been using Wen for several years, my hair is naturally wavy and dry so the fig formula is best suited for my hair. My hair is softer and more manageable than with other products. I don't like the price or the hairspray but the cleansing conditioner is great. Especially if you leave it on for an hr as a deep conditioner treatment. When my hair fell out it was because I developed hypothyroidism. I encourage everyone with hair loss to get a blood test to check the thyroid gland.

I ordered a trail set from WEN hair care several. Loved the product, but never reordered because the prices are too high. I opted out of having automatic shipping since I was in the process of moving at the time. WEN keeps sending me super high bills for hair care products that I have never seen and never ordered! I am not going to pay a bill for products I never ordered. My original order has already been paid for and the total was nowhere near what this bill is for. I am unsure why I am receiving it since I never opted for automatic shipping. I wouldn't even mind paying the bill if I could just get the products they are claiming they sent. Be very cautious.

Sweet Almond Extract starter kit - After using this product for a month, I started noticing my hair thinning. I literally and figuratively had strands full of my hair in the brush, comb and on the floor. My hair felt dry, brittle and stripped of its natural oils (exactly what they claimed commercial shampoos did). Fast forward: my shoulder length, full bodied hair is gone and I now look as if I am in remission. Can you say highly/extremely/disgustingly - DISAPPOINTED!

Tried the product, it had a solid guarantee, so what's to lose? Took detailed notes just in case. The product did not work for me at all, sent everything back, certified it. They received the return, no problem. However, no refund was issued. I finally called after waiting 6 weeks and the girl on the phone said a refund was issued on July 15th. I took her name down. Called the credit card co. No, they saw the original charge, but no refund at all. Called Wen back, got the same girl, said no refund had been issued yet, but she'd do it for me. (Like I was asking for a favor!) I asked her to explain why she told me it had already been issued. She stumbled and had no answer. Advice 1) Cheesy company, don't buy. 2) The product is all hype, don't buy. 3) Let me be clear - DON'T BUY!!!

I didn't see any improvement in my hair, which was pretty damaged, but my legs have been extremely smooth after using it as a shaving "gel". However, I will just be using the remainder of the products without purchasing more.

Wen caused yeast infection scalp and neck back area. Cured by washing with Pert then using yeast infection medication on scalp - apple cider vinegar rinse - anti-itch cream. May have to get prescription shampoo for itching from dr. but only used meds for 3 days nights now.

When I moved from the West, my hair was really dry. I watched the infomercial and was impressed. I thought I'd try it. After using it a day, it made a good difference. However, the longer I used it, the more limp and greasy my hair was. My daughter tried it too, and the same results happened. If I were you, seriously think before using especially if you have fine hair. Both of my hairdressers said to avoid this. Please be aware!

We have refused the Wen product since October of 2014. My account is still being debited and my contact with Wen has been to no avail. What charlatans.

I was using Wen 'shampoo'. I actually very much liked the product. I am a 43 year old man. I noticed I now have 2 random bald spots which look like 2 random holes on the side and back of my head. These came about after I started using Wen. It's very strange but it's true.

I made an order in early June for a shampoo and conditioner. I paid with my credit card. They took their money, but I never received the package. When I spoke with a representative, I was told that the package was returned because the Post Office could not deliver it. They had the shipping address wrong so I gave it to them again. Long story short, I've spoken with at least five different reps and keep getting different stories of why I haven't received my order yet. And to make matter worse, they had the nerve to or claim that they sent me another order and billed me $44.00 without my authorization. I just spoke with another rep because I still haven't received my order. She claimed the same as the others, that the package was returned because the Post Office couldn't deliver it. I've never had a problem before. I believe this company is a scam. I'm alerting my credit card company to NOT allow any payments to WEN Hair Care.

After spending $300 on a gallon, I realized it was a waste of money. I have been using the product for 3 months, thinking I was doing something wrong. After the first wash my hair looked and felt great, however, with continued use my hair got drier and greasy. My crown becomes greasy after only a few hours. My hair gets frizzy when it dries and feels coarse. I have experienced hair loss as well, it just kept getting thinner so now I have difficulty styling my hair. Finally, my scalp itches all the time. I would never recommend this product or purchase again!

I had been using Wen shampoo and conditioning for 2 weeks. My hair kept getting flat and greasy. Thank goodness the products were free - a client gave them to me because she didn't like it (I should have known). So I decided I would use my regular hair dye product today. Well I was trying to dry it and found white cream coming off my hair strands - at least a cup of it. So as I finished I realized the dye I've been using for years didn't take at all. So now what do I do? Re-dye, that can't be good for my hair. I know I'm throwing out the rest of the gallons. By the way I've always had great hair. Before I started dying I had donated to locks of love 5 times. Live and learn.

I purchased the promotion for 29.95 after watch the infomercial. The writing on the bottle were so small I was unable to read the instructions on how to use it. After using the product my hair became very thin. It felt very coarse. I continued using the product since everyone on the infomercial raved about it. Needless to say my hair has not changed - it's very very dry thin and broken off. I had an overdraft on my bank costing me about 100.00 rectify. I then received a box from WEN... I was very upset to find out they had automatically withdrawn my account without my consent which cause the overdraft. I immediately called and expressed my frustration. I was told they would send me a box with a return label and would be credited for the product. I was glad to see I received it within days. I just hope my account will be credited in full just as prompt. I now have to try to reverse the damage this product has caused to my hair.

THE BEST THING THAT EVER HAPPENED TO MY HAIR. I have tried EVERYTHING! I have naturally curly fine hair. It frizzes and also will pull flat if I let it grow too long. Eliminating the sodium laurel sulphate was on my agenda and when I tried WEN I was so happy with the results I have not stopped using it. My hair condition is so improved and even if I cheat and use hotel shampoo for a night, the WEN product restores my hair to perfection. EVERYONE has commented and asked me what I did. I tell them I started using WEN. I could not be happier. The negative reviews I read can only mean improper use of the product. Thank you Chaz Dean. I am hooked!

I started using WEN and liked it! It gave me body and it was soft!! I did have some build up in the beginning, but it sort of took care of itself after a couple weeks. By the 3rd week my hair started falling out so bad! Handfuls at a time. I didn't stop right away (should have) because didn't really know if it was from the WEN. So I googled it, like I do everything! And sure enough... there are so many woman that this has happened to! Very disappointed!!!

Used it several years ago when my daughter Cassie ** bought it, created an account, and never put 2 + 2 together on hair loss, but I lost hair. It is only now growing back and getting longer. I thought at the time it was very strange. I used her product for a few weeks or so, then she ran out and that was that. Yesterday I used some again for the first time since then and thought about ordering more until I read the reviews on it and now it all makes sense.

I see so many complaints on WEN site and I just wanted to say that I have used the Almond Mint Cleansing Conditioner for about 8 years and I have never had a problem. People are saying they have hair loss and thinning, etc. I have never experienced any of those things and if anything my hair is thicker, shiny and manageable. So thank you WEN!

WEN Cleansing Hair Shampoo replacement cleanser - Used twice, both times my hair looked greasy and unkempt and the "good" smell turned rancid overnight. I had to shampoo with my usual shampoo daily for a week to get the rancid smell out. Ordered thru QVC. Glad I didn't order large size!

Omg. I wish I read these. I'm so angry. I ordered Wen and was told that in 3 months I would be auto charged unless I said I didn't want more. So I said I didn't want more. 6 DAYS later my visa/debit was put thru. I didn't have money in that account So it was returned and I had a return charge of 55.00 by bank... 6 DAYS AFTER I GOT IT? When told 3 months and I said I didn't want more. Also you don't even need to use half the amount this scamming company tells you to use. I only use about 6 pumps and my hair is shoulder length. What they tell you to use will ruin your hair. Just use less and your hair is fine. Regardless of that they are a con! DO NOT BUY OR YOU WILL BE AUTO CHARGE 4 or 5 days after you get it!!! Please save your money cause either way it costs way more than the 30 or 40 bucks. Trust all of us who say this!!!

I cancelled my acct in mid-July and received another shipment and was billed again. I called AGAIN and was told this time it was cancelled AGAIN and would receive another e-mail. Had already received one in July. I still have not received the e-mail this time. Guess I have to call again tomorrow. Can't get rid of my acct and getting billed.

Bought deluxe package. Did not agree to membership. Kept on taking money out of my account. They told me it would be paid up in July, but they are taking money out of my account in August. So far nearly $300 for one package over 5 payments. The last 2 were taken after I told them to delete my bank account details and not take anymore payments from my bank. CROOKS. DO NOT BUY FROM THIS COMPANY.

I have been using Wen for 2 years now. I buy it at the kiosk inside the mall so I have not had to deal with auto shipping or any other hassle through the direct website. Not sure how all these reviews say they don't cleanse. You must not be using it correctly if that is happening to you. I use it and my hair is oily before and clean afterwards. I even use it as a leave in conditioner. I live in Texas where it is hot and humid most of the year and have not had much of a problem with my hair being oily.

I ordered the WEN products and after some use knew the products were not right for my straight fine hair. I was told by customer service that I would not be charged if I returned the products before the next billing cycle. I did so and I was still charged. I sent them a copy of the UPS return receipt and have not received a reply or my refund.

I tried this off QVC, which after reading the reviews is the only thing I am thankful for. First time I used my hair felt and looked great. Second time I used it, well that is another story. I rinsed very well, and pulled my hair up to run errands. About 2 hours later I pulled my hair down and tried to run my fingers thru it. My hand got stuck in greasy mess. So I rinsed again and got the greasy feeling gone and went about my day. The next time I went to wash my hair I realized I had a baseball sized greasy spot on the crown of my head. It took almost 5 months of over washing, multiple washing a day with shampoos that dried my hair to get rid of that spot. Wen destroyed my hair. Then destroyed it a second time when I had to dry my hair out to get the greasy spot to go away. Now if I wash my hair in the AM it is gross by the evening.

I tried Wen - seeing tv ads besides thinking products would be $30 every shipment. Wen made my hair dry and coarse. Lucky for me, I received good customer service when I cancelled because my next shipment was being billed for $119.00.

They added an extra 44.95 and I had already cancelled as well as paid All I Owed!!! Also, my hair thinned out REALLLLLLY BAD!!! If anyone files a class action, I wanna know!!!

Ordered Wen Care Products in response to an introductory offer in the amount of $29.95. Before I had a chance to cancel the order because I was completely dissatisfied with the products I received another shipment. I immediately contacted them explained that I was not interested in the product. I was told that I had to pay the $33.94 and would be refunded the money once they received the products back. I sent the products back and was only credited $24.00. They charged for "stocking fees." Now I am being billed $67.88 without explanation. This company is a rip off. Buyer beware.

I have been using WEN for 6 months now. I lost hair and it left my hair with oil build up. It made my hair smell bad as well. My hair didn't feel clean or soft. Will never use again.

I used the product for a while. Loved how my hair looked and felt. Couple of things that I would recommend to the angry customers regarding the product (not counting the customer service). First, when you wash your hair, make sure you wet your hair very well. Add water till you feel the product is going through the hair smoothly. Second, people are complaining about hair loss. It could be because of very frequent washing. I don't know if it is true. Just think it can be one of the reasons. I never noticed a loss of hair, but opposite, noticed that I started losing less hair during my washings. I noticed a hair loss from using shampoo of other brands and think that the chemical ingredients affect the pores.

I purchased the intro package for $29 and made the mistake of using my bank debit card for the purchase. A month later I got a letter from my bank that my house payment bounced. When I checked my statement I saw that Wen had taken over $100 out of my account without my knowledge or permission and I had not even received a shipment from them. I sent an email and got no response. I called and they said it was an auto ship. I demanded a refund and instead got the shipment sent weeks later. They are con artists!

I ordered my first kit. I was told I could cancel within 60 days. Shampoo made my hair frizzy as hell. I called and asked return label and to cancel. Rep said he would send but would also send a different product for me to try. Label never came. Product never came. Then two conditioners which I didn't order came and I was billed $69. Called again to cancel. Said they would cancel and send return labels. Did not send labels. Then two weeks later received $169 kit billed in 3 installments to credit card. Called AGAIN. I HATE THIS COMPANY. This is bad bad business. I wouldn't care if it turned my hair to gold. I never want deal with them again. Don't start! I got a bill today for $69 which says my credit card refused payment. There were threat of collection if not paid. I am done with these dirtbags.

I was very skeptical when ordering this product. I have thick, curly, frizzy hair, and nothing has ever worked for me. I LOVE this product. I think this is the first time in my life that I have enjoyed my curly hair. My hair has not fallen out. Buy this product! You will not regret it.

My bill has been paid for many months. This company keeps sending invoices asking for more money. Chaz needs to monitor his billing department because something is terribly wrong. Maybe he is coming to an end because I see fewer commercials.

I've been using Wen six thirteen for a year or more. Went to work on Monday and was talking with a co-worker about how my hair is falling out more than usual and she said "OMG, so is mine", she even went to the doctor and as of Monday, August 3 2015 no answer why. Well lo and behold, that night while watching the news she heard that 6 women are suing over their hair loss!!! So immediately I started investigating and here I see on Consumer Affairs these same complaints! I can't even tell you how upset I am! The money us women spent on his overpriced products! I tried to leave my thoughts on his pricing with QVC but they denied that review, I guess I went a little too far but I continued to purchase because I thought I was doing good for my hair and my husband and I are so fortunate to both have a job and I could afford it. What about his new body butter?? Please beware!

I ordered WEN hair products from a TV ad over a year ago (so long ago I don't remember the date). During phone order, a WEN salesperson tried to hard-sell pressure me to sign up for their Automatic Renewal Program. Finally, after my arguing, demanding, and hollering, the salesperson said I was opted out of the Automatic Renewal Program and would not receive any unordered WEN products. Today, 8/4/2015, I got a $101.82 box of WEN hair products I did not order.

DO NOT waste your time! WEN is a great name for this company! Just say "WEN," when you want them to make your life absolutely miserable! Poor customer service with wrong order, continuous order problems. Even after canceling, the company lies about not canceling! I sent things back and blocked my credit card, as WEN would not stop billing me! I called WEN again and thought it was resolved, then after almost 90 days, get a letter in the mail that they are demanding payment and are fighting my credit card company! Are you kidding me?!! WORST EXPERIENCE EVER!!! Don't even try it. Your hair will fall out!!! Read many of the other reviews!!!

Too many complaints already and they still allow this company to advertise this product. I used to have a gorgeous hair, full, shiny and healthy. When I first used it, I already noticed that some strands of hair came off. I stopped using it. However, because I paid so much money to get the product I used it again. End result was so disappointing, I lost more hair. I have been using Nexxus and I got back my full, healthy hair. I still have the 3 bottles of cleansing conditioner and two of the Re Moist Intensive Hair Treatment. What a waste of money. I do not know how I could get my money back; I threw away my receipts. Can I send the products back which is the proof of my purchase???

I have been using the cleansing conditioner for about two years now. I got it mainly because I watched the infomercial and it got my attention how it does not let the hair dye run down your hair after you rinse it. Contrary to people who say that it made their hair thinner, it made mine thicker and more shiny.

I just tried to cancel my subscription because it went from the advertised price of $29.95 to $54. I received my kit a couple of weeks ago and the money came out of my account. No big deal. But my finances have changed so I'm trying to cut back on things. So I called to cancel. They said the kit that I just received, if I kept it, I would have to pay $111 for it... WHAT?! And that they would continue to bill my account for the next three months. WEN is a scam! I will never recommend it ever!

This is the worst product. It made my hair more rough and dull. To returned money back I send so many emails. During the same time they send another shipment with my dissatisfaction. Why? I don't know. If you order once you cannot leave even you are not satisfied with this product. Please be careful.

I ordered Wen products after seeing their ads on TV. (I already feel like a sucker.) A few weeks after the order, I see another box of products has arrived with a bill for $119! Unknowingly, I had signed up for automatic shipments! The $119 was for a "three month supply" in the box I received. You cannot cancel through e-mail and have to call to cancel. I was able to successfully cancel and receive a full refund, but I have to wait 3-5 business days for the chargeback to my account and a week for a label to send back this box. The products are OK - nothing special and I agree with other reviews that never washing your hair with shampoo is ridiculous - the build-up would eventually be disgusting. Wen "shampoo" is like washing your hair with conditioner - any other conditioner would do the same thing.

I do like the products. I seem to have a decrease in hair loss, contrary to the majority of the reviews. That said, I am suspicious of this company because they are very sneaky. When ordering online I was careful to avoid anything hidden. Read it thoroughly before purchase but evidently missed something. Must have been very small print. A month later my credit card was charged a huge amount for the auto ship. It took several calls to get the return postage but I did finally get the stuff shipped back. Luckily I saw the charge before the product came, so I didn't open it. I have received credit to my account so I am satisfied at this point. I would have stayed with them because I do like the shampoo but after reading the nightmares people have gone through I am suspicious to order it again. I think it is better to order outside the WEN website & stick to Amazon.

I order this on QVC, at first my hair felt so soft and shiny. But then after about a month I noticed hair in my fingers when I washed it. My hair started falling out and just keep getting thinner and thinner. I stopped using Wen right away. It took about 6 to 8 months for my hair to stop falling out. Thank god after a year and a half my hair started getting thick again. I told QVC about it, they gave my money back but said nothing about my hair falling out. I can't believe this stuff is still on the market. He should have to pay every women who lost their hair through this product.

My daughter & I Heather ** ordered your Wen hair care product totaling 3995. When we initially ordered the computer prompted us and told us that our order did not go through. Something was wrong with your website. Please try again later. A week later my daughter checked her account balance and realizes that not only did it take the order but it doubled our order and charged us twice. We decided to keep those thinking we're getting a good product and this will do us good!

So glad my friend let me try some of hers. I have naturally, curly/wavy hair and this shampoo left it Limp and Lifeless. I did use it several times and each time it was limper than the previous.

I have used Wen conditioning shampoo products for 5+ years. It took a couple of times to get the hang of it, but what a difference! I have straight fine hair. Wen shampoo has made my hair feel thicker, more luxurious, shinier and healthier looking than ever before. I've never experienced any adverse effects only positive ones. The only negative is sometimes it's tough to get the autoship down to a science. However they will put the autoship on hold if you call and ask. I have ended up with too much shampoo at times (due to cutting my hair) and I simply asked them to hold shipments for 6 months. They were very sweet about it. I've turned a lot of my friends and relatives on to it, and they've had great results as well.

I used this product for some time and thought it was great. Then I started losing handfuls of hair while in the shower. Got checked out by the doctor to be sure it wasn't something else. I finally realized it was Wen. DO NOT USE IT!

I don't like the idea that each time I call I'm getting someone in another country. I have to constantly repeat myself because. They overcharge me and constantly want to charge my account. I kept hanging up hoping to get a US rep. I finally gave up. I am just hoping it was canceled. Chaz Dean need to give all Americans job. He comes off as a crook to me.

I noticed thinning bangs, excessive hair in the drain, brush, and on the floor. I began to take notice of everything to do with my hair. I had very thick, course hair and my pony tails were taking smaller ties to bind them than usual. After a couple of months it dawned on me that the hair loss could have began at the same time as the change to WEN. I stopped using WEN. 6 months later my hair is almost back to normal. I am sad that I am one of those people who cannot use the product as it did reduce the frizz, although I did have an itchy scalp after 1 day of not shampooing. My daughter in law and sister in law both use WEN and do not have any problems so I assume the ingredients affect only some of the users.

I imagine this product might be ok if you have VERY dry hair. But for people with regular to oily hair this product is highly irregular (to be fair I think it's highly irregular in all cases, honestly). Using this product is exactly as it says - you are NEVER using shampoo again! While I understand the studies that say shampoo can strip hair of natural oils, etc... it doesn't mean that all shampoo is harsh and damaging and I certainly don't think that never CLEANING your hair with shampoo again is a sane option.

I have been a Wen user for several months and find it to be all it claims. I do not have to use lots of other products other than a light application of hairspray. It took some time to get used to the sudless consistency but I like it now. My mom taught me to really scrub my scalp so have not had the itching others experience and I think one of the secrets is to rinse excessively well. It cleanses my hair even when I go longer than usual between shampoos and I use half of what is recommended. Adding water is more important than adding more product to get a cleansing emulsion. So far I find it a superior product for my color treated hair.

I work until the early hours so every night I would see the Wen commercials on TV. I finally decided to try the product at the $29.99 cost. First of all, they do not make it plain that you are automatically enrolled in autoship. I was not impressed with the product. My hair did not feel clean and it did not help my frizzies. I then noticed a few weeks later another charge for $55 to my checking account. I called at that time and asked what that was for. I was told it was for autoship. I told them I did not ask for autoship. They have offshore customer service. I asked that it be stopped and I told them I would be sending back the next shipment.

Tried this product and thought it was marginal at best. Made my hair very oily and limp. Certainly not worth the money. After three weeks they charged my account $134 with another shipment that arrived. I hadn't even used 1/4 of the first bottle when they shipped another 3 months' worth. I returned the unopened box which cost me $11 to return. They credited my account back minus a $16 restocking fee. Really? So this company's philosophy for customer service is: Send product whether they need it or want it, charge their account, then if they return the product we still make $16 for doing nothing. Awesome job WEN. Keep up the good work.

Please America I am warning you, DO NOT BUY WEN. It'll DAMAGE your hair. Junk product. I have permanent hair loss and flaky skin (face), all caused by WEN. My hair is so hard like a horse tail. Save your money, this company is nothing but fraud.

I have been using Wen for a very long time. Bought it by the gallons when they were available on QVC and also throughout the year. Also got my daughters to use it. Gradually I started to lose more and more hair, and I had a lot of thick hair, always got compliments at the salon on the thickness of my hair (before I started using Wen). Then it started to come out by the handfuls, the shower was just full of hair. I thought because of my age I was just thinning. I was in tears. I have a bald spot on the back of my head and the top of my head is so thin, I can't even style my hair. I am so self conscious now and really have lost my self esteem.

My two daughters have naturally curly hair. I ordered the WEN products for them to try since both of them said it was too expensive. Their hair looked worse after they used it even though I ordered two different kits to make sure they got to try everything. I received an "overdue" statement from them for a shipment I did not order or receive. When I called about this their rep told me she would take care of it and delete the payment due. Yesterday, I received a notification thanking me for my Order and advising me the product was temporarily out of stock. I did not order anything. As a matter of fact, I told them to take me off their mailing list. My advice, don't waste our money and definitely don't get on their mailing list.

I used this product and I also lost a lot of hair and you can see the balding. They owe me my hair back!

When I first bought this product I thought it would make my hair shine and soft. The results were the complete opposite. After one use my hair is dry and tangled. Brushing my naturally straight and medium thick hair was a disaster that took at least 10 to brush from tip to root. Would not recommend.

I experienced hair loss with this product. Called customer service to have all the product returned and be reimbursed. They refused. Not only refuse but sent more product. Took me 5 phone calls to cancel this product. Be careful of this product... Stay away. Bad all around.

We ordered the product in February. It didn't do crap. We cancelled in April and paid in full with a gift card that we purchased ourselves at the store. We paid the bill in full around the 15th of April. We received a confirmation. Now it is July and they want another $101.82. They said the card was declined. I know it was not because when we checked the card balance, this amount exactly was deducted. I suggest no one order this product. Not only does it not work, but you will be billed for it until you die. These people need to be investigated. Warning!!!!

I find WEN an excellent hair product. However, I attempted to purchase WEN products from Guthy Renker, agent to Chaz Dean, supplier and manufacturer, and would strongly recommend consumers avoid these companies because: I found the WEN product much cheaper from other suppliers and buying options much less restrictive. I found the practices of Chaz Dean felt generally unfair and some of the product(s) not fit for the purpose I intended. For example, WEN products are only available in pre-selected 'KITS' which contain MINI PRODUCTS, that at first glance, appear to be the same size as the standard or larger products sold by other suppliers. The only other option is to pay an extremely high price for selected product.

I guess I should have read these reviews before purchasing Wen products. My hair has been falling out for a few weeks now and I am noticing bald spots in the front of my scalp. Not sure what to do now. I had very thick, curly hair but now I'm afraid of what I will be left with when the damage is complete. PLEASE do not use this product... not worth it!

Listen to the reviews. DO NOT BUY THIS!!! Your hair WILL FALL OUT! I looked at the reviews and thought, "No that won't happen to me". I had beautiful, full, healthy hair... but now my hair at crown is really thin. I pray that it will stop! PLEASE don't buy!

I first used WEN over 6 years ago. I immediately fell in love with it. My hair felt silky, was manageable, and it didn't straighten the perm I had at the time. I continued using the product over the years, although I did cancel auto ship. I just didn't need that much of the product even though my hair is thick and just past my shoulders. I mostly *wash* my hair daily, sometimes skipping a day. I never found my hair to be greasy, didn't feel that there was buildup of any kind and I get compliments all the time on how shiny my hair is. My suggestion to people who say they are getting too much product in the mail? Stop auto-shipment. They are happy to have you order as YOU need to.

I called to place an order for the Wen shampoo. When you watch the TV advertisement, it states that you will receive 40% off if you order in 12 minutes and you will get free shipping if you order in six minutes. It states it is a one time order on TV On the TV advertisement it never mentions it will be auto shipped in one month or 30 days. You find this out when you call to order When you call they tell you if you do not enroll in membership there is no discount. I believe this is fraud because they do not mention this on the commercial about auto shipment. I knew about the auto shipment because it happened to a friend of mine who placed an order (one time only) and continued to get the product even after she canceled.

I did not know that I was going to be buried in this crap for a month and a half. I tried to use it but there are so many different little bottle and I can't see in the shower so who knows if I did it right. The shampoo is very slippery on the bottom of a bathtub and I was not prepared for it. I slipped and konked my head on the tub leaving a great big goosehead on my forehead and landed on my hip so hard that left a huge bruise and was sore for weeks. To make matters even worse my hair looked really oily.

I purchased Wen and used it for almost a month. At first my hair seemed ok, but after a short time my hair became very frizzy. I noticed a lot of broken ends. It got so dry and frizzy that I couldn't even get a comb through it when it was wet. It was horrible! My hair dresser noticed how dry it was and told me her friend tried Wen and didn't like it . After reading the negative reviews about how they keep charging your credit card, I checked my statement and found that they overcharged me and continued to charge me up until this current month. The customer service woman said she'd credit me the full amount in 3-5 business days. If that doesn't happen, I will dispute it with my bank. They lie and cheat you!

I started using WEN 4 months ago. I was going to cancel the order based off all the negative reviews I read. I'm glad I didn't. I love this product. My hair is beautiful. I have frizzy, curly hair. I was using other organic products that were paraben and silicone free. These products are far better. I have lots less time into doing my hair. My hair is long and usually takes an hour to do. Now in minutes my hair is beautiful and not frizzy. It doesn't fall out either like read on the reviews! Try WEN for yourself. My granddaughter has the worst dry hair ever. She is soo happy now. She says "I'm a WEN girl!" Her hair is much better too!

I got suckered into the 'hype' that is WEN. I have been using for about 1 1/2 yrs and I have not noticed one single bit of improvement. I have boxes of product stacked in my bedroom. I just cancelled my account today (hopefully). From everything that I've been reading, I'm really leery that the person I spoke with actually cancelled by account. So frustrated that I've spent a small fortune on this product that just did not work. My hair dressed used the Moroccan Oil products on my hair yesterday and it feels like a different head of hair. Silky smooth and bouncy. That's what I expected from WEN but it just never happened. PLEASE DON'T WASTE YOUR MONEY!!!! If you want to try it, buy it from QVC or EBay. Do not get suckered into the auto-delivery thru WEN.

I am so angry with this company and product! I started using this product over a year ago, shortly there after I bought it for my daughter as well. So help me, my hair started coming out by the handfuls, and I because I'm 62 I thought well it's because I'm aging. But I asked my daughter about how she was doing with the product, and she too was having hair loss and thinning! That has hurt me deeply, because I bought it for her, and her hair was so lush thick and beautiful. Now it'so thin, coarse and frail, doesn't grow at all, and mine is so thin. I've had to resort to wearing a wig! So ashamed of my hair and so hurt that I've ruined my daughter's hair thinking she would love the product!! Asking for my money back wouldn't make me feel one bit better. Never having used the product though would be wonderful!!

Sent me another shipment after only 3 weeks from my last shipment, even though I changed my delivery frequency to every 20 weeks. Also, another shipment was already pending for the end of July. All this was discovered after finding 2 charges for $134 on my bank account. Called and was told one amount was an auth only and would be refunded within 48 hours. It's now been 9 days and no refund. When I cancelled my services, they locked me out of my account, so I can't even go in and make sure they cancelled all deliveries.

I agreed to sample Wen Hair Care Products at $19.99 plus shipping and handling. I receive their product and discovered that they automatically enroll you in a club for future shipments. I tried the product. It was horrible and I cancelled my forced club membership. They sent the product anyway. I returned it and cancelled the payment. They didn't ship anything for a few months and started sending their product and charging me. I returned it again. They submitted invoices to American Express showing that they mailed the product. I have paid $55 a month for the worst products in the world that I sent back. Now American Express is telling me that since they sent invoices indicating the product was shipped that I have been charge. This company is a fraud. They have a tremendous ego and will not accept that you do not want their product. Even if you send it back they still charge you.

I bought the Wen conditioning shampoo on eBay. The cheapest duo I could find was cucumber and Aloe. I have blonde foils and so far it seems to make my hair soft but I hate the burning feeling all over my head when I apply it. It feels like peppermint and it's awful. No wonder it was the cheapest variety to buy online.

I was interested in using this product because flyers were sent with some well-known products and I believed they wouldn't back a poor rated company. I filled out the information for the "free trial" and before I finished the process I decided to read some more reviews. When I went back to the website the order had been processed and I had been charged $19.95. I immediately contacted them to cancel the order as it was in error by email. The response was to call the customer service number so I did. I explained the situation and was told not to worry it was cancelled and the money would be credited. A couple weeks went by and still no credit to my account. I called again and was told again not to worry it was taken care of.

After using the product, my hair which was healthy is now gone. It has broken off and there is hardly enough to cover my head.

Lucky for me, I didn't lose any hair but it did make my hair break off. It was also oily and nasty. You might as well just only use conditioner and wait for your hair to get dirty. Save your money. If you don't write a check for the initial trial, they will take it out of your account for months.

Please do not buy WEN hair products. I have permanent hair loss from using this product. After using WEN I've spent a lot of money on products to regrow my hair loss. It's permanent!!! I'm embarrassed of my hair now and have lost self esteem.

Basically they are selling us conditioner!! But as my hairdresser says "you must wash your hair eventually!!" My hair started to fall out in some places after using Wen for two months. Also the lovely Wen team - would send packages of stuff that I had not ordered and still charge me for the shipping. When I would send them back I paid for the shipping again!! Paying close to $21.00 for something I never wanted or used!! Never by Wen or if you must go to Sephora!! Good luck!! I had to learn the hard way!!

I saw an infomercial for WEN Hair Care. It advertised a low $29.95 price for a 3 piece WEN Hair Care Basic Kit. They provided by a telephone number and a website address. I ordered via the web and when I went to process my order, it added a $117 WEN Mousse product, as well as upgraded my order from a Regular Kit to a Deluxe Kit, unbeknownst to me, for $39.95. I found this out after placing my order by logging into my newly created account to check the order status to ensure everything was correct.

I purchased WEN through QVC back in 2/15. I started using it right away. Within 2 weeks, I noticed that I was having more falling hairs and chalked it up to a cycle. Well, when it didn't stop and I started getting globs of hair falling out when I washed my hair and then it continued through out the day... I was alarmed. I stopped using the product! In 6 weeks of using WEN, I have lost half of the thickness of my hair. I have gone from healthy thick hair to thin lifeless hair! This is just horrible.

First of all, it wasn't the best experience with the products but, here is the timeline of my adventure: 6/15/15 - Placed my order online. IT IS VERY CLEAR that you are going to be receiving it every month unless you change it. It's within the "checkout" process. 6/18/15 - my charge disappear from my card and I thought the order was cancelled due to verification. I emailed them. I received an email the NEXT day saying it was at warehouse ready to ship. 6/27/15 - I received my order - I followed the instructions and my hair was very, very soft and the scent stayed a while. I even email asking them if I could change the formula later, they replied the same day saying "yes". 6/28/15 - my scalp was itchy. It could be because 1 - I am pregnant and my skin is very sensitive. 2 - because the previous shampoo caused me dandruff or 3 - my hair was just reacting to the change of hair products. I also came across this site and started reading the reviews.

I tried the first batch of Wen products and determined it left my hair greasy and unclean feeling so I returned within 1 week. I cancelled my auto delivery and I still received it. I mailed it back return to sender. I never received a credit for any of my returned products. I called several times and was told it took 3-4 weeks. It has now been over a year. I am frustrated but I gave up and counted the $60 loss.

I've been using Wen cleansing conditioner from QVC for over a year and I Love this product. I have thick curly hair. I no longer have to use other hair products (Spray gel or Curl rocks creme). I do lose some hair when I do a once a week cleansing. This is normal for anyone. I wet my hair everyday and run my fingers through it to get the knots out from sleeping. Everyday that I wet it, I use one pump of the cleansing conditioner as a leave-in conditioner. This is the only thing that I have to use.

I am very upset and disappointed in Wen right. I talked to a girl yesterday and told her did not want any products now and she said that "No problem. Money or products would not be until Aug." Last night they took 37.94 out of my account and it overdrew my account. Not a happy camper right now. A couple months ago about the same thing but sent me the wrong products. Very upset. Should not have happened. Now I have to wait 3-5 business days to be put back into my account. Have talked to 9 different people at Wen, they have all lied to me... They are keeping my money against my authorization. They took my money June 19, as of today the 27 no money back in my account... They said 3-5 more business days.

I ordered a product for 20$ and they placed me in a "Home Delivery program". I was scheduled to pay $90 in 3 weeks from now for a kit of products that I never ordered. I called as soon as I noticed this and I cancelled my account. Thank God I did not had to pay and no money was removed from my account without my permission. But I'll be vigilant in case something else happens! Be very careful and call to cancel the account ASAP. It took me less than 5 min to do this. Good luck!

Before I used (WEN), my hair was healthy and growing and the only products I used before the (WEN) is the (Rinse-Clairol-Semi-Color), (Dye-Dark & Lovely), (Olive Oil Hot Oil Treatments and the (Olive-Olive Shampoo & Conditioner). I know my hair because I take care of it myself and felt something was not right. I have been going natural for almost 1-year but I would (Dye or Rinse) my hair. I used the (WEN) 3-times and then decided not to use the product again. I washed, conditioned and put a Hot oil treatment on my hair this past weekend 6/05/15. My ends are still thinning and the bottom portion of my hair is frizzy & thinning the portion I cut off. When I washed my hair last weekend, there was not lots of hair in the comb or sink. No more than normal when washing and conditioning my hair.

I started using Wen in January 2015. At first I liked the product and thought it was really helping my naturally curly hair but over the past month have noticed my hair thinning on the top and even a small bald spot. I thought maybe it was due to stress or medicine and just shrugged it off. I went to my hairdresser yesterday and had my hair done, we started talking about how my hair was noticeably thinner on top than the last time I was there. I told her I had been using Wen products and she informed me that a lot of people were saying they were losing hair since using said products. I had to have her cut my hair in a shorter style so as to try and "cover" the bald spot near the crown of my head and to make my hair not seem so thin and lifeless.

I used the shampoo a year or so ago. I saw the commercials and was anxious to try it. While I did not experience hair loss, I noticed after the second use of the product my hair felt dirty. I washed with my regular shampoo and then used Wen again. The same thing happened. My hair just never felt clean! I quit using it after a couple of weeks. I didn't really have problems canceling the subscription. But, I wouldn't advise buying this product. There are many more less expensive and much better products on the market today!

I call them over a month ago. Told them I don't like their product and they still take money out of my account so I am being hit with an overdraft fees. Now I have to call my bank. They say "you get your money back you're not satisfied." That's bull crap. They lie. They just want you to spend more money. To get more.

For the past 2 years I've used Wen Hair Products and my hair is thinner than it's ever been. I couldn't figure out what was going on. I thought I was using one of the best hair care products for my hair. I just purchased a gallon of Wen Kids for me and my grand daughter from QVC. I'm so sad here I was thinking why would my hair be so thin when I'm using a $177.00 product. I've used Wen Pomegranate prior to The Wen Kids...

I ordered Chaz Dean Wen Shampoo. The cost was supposed to be $29.99. I did not sign up for automatic delivery. I was billed 33.34 three times on my credit card. I called to correct, and was told it was corrected. I received an additional shipment a few days later which I refused delivery with my mailman. I called again to let them know I did not order nor want auto delivery, and I asked they cancel and whatever else needs to be done, to stop auto delivery, and continuous billing on my credit card.

Both mother and I got shipments of Wen constantly. Our hair got thinner and flatter with every use so we stopped using it immediately.

This is a follow up to yesterday's complaint. After I E-mailed you about wen company not returning my money, I called Wen again and told them if I didn't receive my refund by Friday, I would contact The Attorney General's Office!! Today in the mail I received my refund!! It only took 9 weeks!!!

It was worse than I thought. I used this product for a month. My hair not only did not change, also it made it more oily and frizzy. I started losing more hair. DO NOT BUY IT.

This is why it's so important to read reviews before buying products. I tend to lose some hair because I have thick curly hair and don't brush often but only before I get in shower, so when I started using this product did not pay much attention but did notice more hair was coming out than normal. I just took a road trip and when I got out of the car there was so much hair all over my seat. Oh my gosh I am so glad I did not go years or even months using this product. I would be sick if I got to the point I had bald spots. It's bad enough to see so much hair coming out and like others thought it was stress. This is crazy they can still sell this with all these complaints.

I started using WEN on December 7, 2013 which I ordered from QVC & the company. My hair was in very good condition but I wanted to use a product that would detangle my hair. I was watching QVC which they advertised the WEN product to be one of the best hair product for detangling and conditioning the hair. My hair became softer and was easier to comb with less tangles. After two years of using the product I notice that my hair was not as thick as it was and that there appeared thinning around the circumference of my head. I didn't think it was the product until my daughter whom I bought the conditioning cleanser for called me after a month of using the product complained of the same reaction that I was having thinning and hair shedding, which left her at the age of 37 devastated after growing her hair to 16 inches long.

I ordered the basic kit online and did NOT request additional shipments. However, a few weeks later, I received a heavy box of things from them. My contact form to them went unanswered for 3 days, so I called in only to be told that I would have to return the box at my expense and my refund would be only for the product, not their shipping and handling. I told the clerk he works for a crook! I don't even like the product as my hair does not feel clean afterwards and no improvement in the condition of my hair. This snide clerk wanted to get into a discussion about my hair and I had to tell him I wasn't interested in discussing it. I just want to get rid of this shipment and not get any other. He assured me he would so. I have to hope I am done with this lousy organization.

I have used Wen for quite some time and the middle of my hair has broken off real bad. Wen has damaged middle portion of my scalp.

My thinning, baby-fine, 64 year old color treated hair is so much better since using Wen. I have my curl and natural wave back. I had occasion to call customer service, and was very pleased.

Some time in May 2015 I ordered the WEN product line after watching an infomercial. My sister had tried this product and liked it, so I thought I would give it a try. I called in, thinking I would get a 30-day supply for $39.95, but instead got this huge package that the company would charge me 2 times that much. I wish I would have read the reviews of dealing with this company and their policies before I went thru headache after headache that I and others have gone thru to clear their accounts with this deceptive company.

I learned my lesson as well...didn't know was signing up for the club and monthly deliveries; don't use the product every time I shower, which is daily, so don't need yet another one. Cancelled my big time membership and realized that I could just buy this stuff right off Ebay, for example. Why join a club? Got me one time! Just not a good product for daily use - fine hair in Florida weather.

I bought into the WEN program believing I was doing something great for my hair! At first I loved the product and continued my subscription. I started noticing a lot of hair in my brush and the shower drainage was slowing down. I never put two and two together. I went to see my mom at Christmas and she was shocked at how thin my hair was! I didn't notice it as I was seeing it everyday. I recently ran out of all my WEN (I had canceled six months ago) and in two months my thick hair has returned!!! I mentioned I had used it a month or so ago to my new hairdresser, she said there was massive complaints about hair loss! I do NOT recommend this product at all unless you want thin, stringy hair.

I am seventy and after a debilitating stroke that altered not only taste and smell, vision and use of limbs, but seemed to deaden my hair and turn it to straw, I decided to try Wen after seeing all the claims on the TV commercials. After that first wash I was hooked. I haven't experience hair loss, in fact my hair is fuller than my twenties, and even with home coloring I am saved with Wen. I have found ways to use the product these past four years that work best for me. For one thing I wash my hair every three days and for a while, because I was using hairspray. I would shampoo every third time. I no longer do that as if I need control. I use the Wen spray and gel instead.

I ordered one product from this company for 29.95. Now every month they are extracting 33.99 from my account for nothing and I can't get them to stop. They bury this fine somewhere on purpose to try and trick you. Please help.. They are terrible.

I received my first package from Wen last year, then I received a second one when I wasn't even through my first bottle from the first package. I called to cancel, but then a month later I received a third package. I called again because they took it off my credit card and proceeded to cancel AGAIN. They said to send the package back and they would credit my credit card. I put my receipt in the box so there would be no confusion. Package was received by Wen on March 14, 2015 at 9:49 AM. I have not received my refund yet.

I have been using WEN for about 2 years. I didn't use it exclusively until a few months ago; I used shampoo for the first cleanse and WEN for the 2nd conditioning because I couldn't get used to my hair feeling clean without shampooing. As time went by, I noticed that I wasn't washing my hair nearly as often as I used to, plus I was instinctively using less and less shampoo. I finally just went for it and skipped the shampoo altogether and my hair felt clean even without it. I loved how my hair felt from the start and it's just gotten better the longer I use it.

My mother ** ordered the products on the Wen website from the 39.99 special. She was to receive 3 orders, 1 a month, at 39.99. Wen NOT ONCE during their conversation with her that all 3 months would be taken out of her bank acct plus tax and shipping all at once to the tune of 125.99. They had not shipped the product yet. An unheard of thing with anyone else, Amazon, LL Bean etc. When she called Wen about this, and told them to put the money back into her acct, they got mad at her, told her they would cancel her order and she wouldn't receive anything! (in a very hateful tone/attitude). Nowhere in any of her conversations with them while ordering or with the man she spoke to today, and nowhere on the Wen website was it made known that you have to pay 3 months all at once. She has notified BB&T and their attorneys are watching her account to make sure Wen reimburses her account with the 125.99.

I used WEN Cleansing Conditioner Sweet Almond Mint on my daughter just a few times. She started losing hair within a couple days, and also had a complete change in the texture of her hair making it tangle and become matted. I never considered that a high end "shampoo" that is supposed to be more gentle could possibly be the culprit. I used WEN more as a detangler on the length of her hair, and she continued losing hair. I used the product twice more on her whole head because it made it extra slippery and easy to comb through. I thought that would reduce pulling on her hair and reduce hair loss, but her hair fell out in handfuls when the product was in her hair until there was almost no hair left at all, and remaining hair ceased to grow and would also have to fall out to make way for new hair. She even lost her eyebrows and lashes. 8 months later she is still missing a significant amount of hair.

I have used WEN for about a year and a half now. Before using WEN I had a thick, full head of hair all my life. It was also very dry and coarse. So I ordered WEN to try. My first reaction was positive. It was different being no suds and apply to hair, finish my shower and then rinse out. At first I didn't notice much difference. After a couple of months my hair stylist said it feels different. After a year, I have notice my hair is softer but also thinned out.

Just over two months ago I bought into the TV infomercial hype and purchased some Wen Sweet Almond Mint Cleansing Conditioner and leave in conditioner hair products. After using the product for two weeks my scalp itched like crazy, driving me wild. I didn't like the smell of the product. I used half of the amount suggested on the directions. My hair is long, past my shoulders. I continued to use it and saw a lot of hair going down the drain and in my hair brush. I decided to check online reviews and saw many others were having the same results but it seemed to only be with the Almond Mint Cleansing Conditioner so I purchased some of the Fig hoping to end the problems that I was having.

This company grabs a hold of your bank account and deduct payments every month. When you call to cancel they say they will cancel and give you a cancellation number, but they keep on deducting. The product makes you hair fall, fall, fall.. Stopped using it! Don't fall for the "paid" models, their hair is not good because of the Wen product! They fix it and make it look pretty and say it's Wen.. Take the reality from these reviews.. These are the real people talking.......

I was searching online for a better deal than the retail price I bought off of the TV where they kept on sending me these large boxes every single month of their regular cleansing conditioner and their special cleansing conditioner (which oddly I cannot find anymore online) that came in the smaller bottle for extra special deep cleansing that I mix with the regular cleansing conditioner. I felt like they wanted me to sell it or something, ha! Guess I should have read the fine print.

If you call Wen they will return some of your money. I ask for a full refund and they gave me $65.00. Losing my hair and it becoming dry and brittle was worth more than that. I also paid a lot more than that. The cheapest shampoo is better than Wen.

I purchased items from Wen. They have a automatic delivery each month unless you cancel, which I did. My account shows that it is no longer active, but they still withheld money from my checking account, which caused an overdraft. My bank took care of me, Wen certainly didn't.

I bought WEN approx in April on QVC. I got TEA TREE AND ALMOND MINT. After about three weeks, I noticed my thick hair was now brittle and breaking and falling out in clumps. I thought, ok, I am 44 yrs old, maybe hormones. Then I started the second bottle (tea tree). My head was constantly ITCHING and burned. I was pulling scabs off my head the size of dimes. Then I noticed two bald spots.

I have seen a lot of comments about hair loss. I have been using Wen for about 9 months and my fine thin hair has never been better! My hair is fuller, shines like crazy and looks and feels healthier than ever. I use Wen in my 8 year old daughter and love what it does for her hair too. My mother and mother in law use it as well and have not had any problems.

I am SO confused by these comments left here. I've been using WEN for nearly 3 years, long curly hair, and it's been fantastic. Before with shampoo and conditioner I lost a lot of hair that I had to gather in a clump to throw away, (I regularly "shed" for my whole life lol) now I may have only a few strands. Before I had to use gel, mousse, and anti-frizz serum, and my hair would be crispy or frizzy or dry, now I only use the cleansing conditioner and the anti-frizz cream, and my hair has never been softer, shinier, and the curls are splendid and bouncy.

Am I ever pissed off? CHAZ DEAN said I could cancel my order within so many days, and I did so, but the creeps didn't mark it canceled so they are sending me out a new box of the same crap. I was supposed to be allowed to check it out for 30 days, but they have already taken the next payment that I don't want. MUST BE A PRETTY CRAPPY product when they have to lie and trick you into getting your visa number then they steal from you. Bunch of useless **. WEN STEALS your money.

As far as customer service regarding unwanted auto shipments, return policy, refunds, etc., I hold Guthy-Renker responsible. Reviews of Meaningful Beauty products that use Guthy-Renker have the same exact comments, anger and frustration. How are they able to continue to get away with this?

OMG! Just discovered the reviews about Wen and having a major aha! moment. I started using the "cleansing conditioner" (fancy marketing ploy for shampoo) about a year ago. Soon after I started losing my hair in shocking quantities to the point where I dreaded shampooing, avoiding the dreadful clumps of hair in the drain. My eyelashes also became sparse. My hair looked awful and I felt ugly and old. I attributed all this to age (I'm 62) and stress. I (thankfully in retrospect) ran out of product and started using a biotin shampoo and biotin supplements, also bought Latisse for my lashes. After suffering for over a year my hair is finally thicker and eyelashes are way better (buy Latisse people!). Caution - do NOT use this (very expensive) product.