WEN by Chaz Dean Reviews

I used the WEN Lavender shampoo and conditioner. This was in 2015. It smelled dreadful, as if the product might have been contaminated or old. I ended up losing some of my hair. I also developed skin burns and rashes from it. I checked the ingredients and found that several have been banned in various countries. I called to complain about the product and told the woman what happened to me, She was very rude and tried to pressure me into keeping the products. I told her the product smelled outdated and dreadful. She did not care. She kept me on the telephone for a prolonged period of time and argued with me the whole time. She was verbally abusive. I finally ended up returning the products.

I started using WEN in 2006. So I've been using WEN for 20 years. I saw it on QVC. I love the seasonal cleansing conditioners. I believe you have to find the ones that fit your hair best. The regular ones don't work well for me. I found this out through trial and error. The Winter, Fall editions and Blessing series are perfect for my hair and leave it clean soft. My hair has gotten very long and healthy even with coloring every 4 month at 53.

I have been using WEN conditioning cleanser for the last 11 years. Recently I have experienced some extra hair loss. I have discovered the reason for this. I'm over 70 years old. My hair is stronger and healthier looking than any of my friends in my age group. It has more bounce and sheen than the tresses of the crones who I know and know of. All my life my hair has been lifeless and thin. Since I started using Wen I have had the hair that I I have already wanted. My hair used to break and split horribly. Now I have been even able to grow it out. My two older sisters who were blessed with naturally thick hair with lots of body and bounce had felt sorry for me because my hair was straight as straw and very fine. It was so thin that one could see my scalp. It was humiliating. My hair is still fine and thin, but it has so much body and shine that it looks normal. That's more than I had dared hope for. Thank you very much.

I've been ordering Wen for several years. I've usually been happy with most of the products I've tried, BUT they're way too expensive. I recently received an auto ship of my 613 body cream & the jar was half full. The jar is expensive at $80.00 & not a large jar for the price to begin with. So when it's not even half full, that is a problem. Not sure if it was a return from another customer or that Wen is just giving half the amount at the same over-price. I will be calling them & cancelling my auto ship.

I have been using Wen 15 years ago. I absolutely love the products! I had Hodgkin’s lymphoma and lost all my hair, due to chemotherapy and radiation treatments, Wen products help with my hair growth and stimulating my scalp. I wash my hair every other day and only use mousse to style my hair with a hair dryer. I get many compliments about the shine and appearance of my hair. I can’t imagine using anything else!

I love their products, but last order that I placed over 2 weeks ago has still not shipped. Customer service responded once, saying they are "behind" on shipments. Last 3 emails I have sent, requesting an update, have not been answered. I will buy thru QVC next time, as they always ship next day.

I had been a faithful customer for over 8 years. When there was a glitch on the billing for Justine and they failed to take the regular auto pay one month and they sent me of letter of collections I was so enraged that I closed my account. Now come to find out I am no longer able to open a new account so basically they blackballed me. How dare.

First start with a quarter size on top of head, put a little water in it. Work through hair until your fingers slides through finger. You might have put a little more on but just a little. Don’t follow directions, too much product on hair. Put this on at beginning of shower, rinse out. I might put a pea size of conditioner on my hair at sides. I have been bleaching my hair since my 20’s so I am 72 and have been a WEN girl for almost 50’s. Also hair loss is normal, my hairdressers comment on my thick hair!

I was very hesitant to purchase this product due to negative reviews however, after trying the cleansing conditioner, my hair has never been in better shape. It is smoother, softer, and light and clean. I am not understanding the negative reviews and people indicating their hair fell out after using this product. I use a regular shampoo every 3rd time I shampoo. I don't know if that makes a difference or not. I could probably use WEN Product every shampoo and not have a problem. Maybe people should alternate between the WEN and a regular shampoo.

Terrible customer service and product!! After asking for a refund due to the Vanilla White Pumpkin products not smelling like pumpkin and my hair falling out, I was advised it must be my sense of smell and they requested the following:

It's sad that the customer service is so bad! I've never seen a company with such atrocious customer service, and almost no ability to safely track an order. They use Shop which is an awful app that seeks to get your personal info and bombard you with their sales. When I put in my WEN by Chaz Dean order, it said no active WEN orders existed!! Dealing with this company is a nightmare. It wasn't always. It used to be pleasant and swift. Now when I actually get to speak to someone, they get on with nasty attitudes and the red tape is endless. At some point, you just stop because no matter how good a product is, no product is worth this!

I’ve been a hairdresser and makeup artist for over 20 years and even I forget to read the ingredients of a hair product. I signed up for this product to try the free trial products for my clients, and not only did they charge me even after canceling and arguing with their customer service (they actually give you a huge attitude and hard time when you try to cancel) I lost some of my hair and now it’s extremely thin after only using it 2x and I don’t wash my hair more than 2x a week! What’s actually funny to me is how celebrities are still endorsing but I shouldn’t be too surprised these are the same I d I o t s who endorse and love BiDumb for p r e s I d e n t. If you love having hair on your head with your normal texture avoid this product at all costs. I’m going to get a lawyer because how am I supposed to get clients if my hair looks like this?!

I wanted to try the products with their "trial offers." It was supposed to be $9.95 for the hair portion and $9.95 for the makeup portion. What they don't tell you is that they're signing you up for a subscription and will charge you exorbitant amounts for each (in three separate installments of around $35 each, for your convenience, of course) before you know what has happened or have time to cancel.

I purchased a bottle of Wen Melon Mint a few months ago and everything was great. I used it up and purchased a second bottle but switched scents and bought Summer tropical. I used the new bottle for the first time and Immediately my hair began to fall out in my hands. I have scabs on my scalp and since then have lost 1/4 -1/3 of my hair! I Stopped using it right away and my hair continues to fall out. I do not know if I will loss my entire head of hair or if the loss will grow back!!! I never read these reviews before I bought it and wish I had done more research. Why can Wen still be allowed on the market with so many people complaining, lawsuits and FDA investigations??? What can I do???? I have never felt so stressed in my entire life!

I used this product several years ago and it left my hair a sticky fuzzy mess. I recently received a full size sample in a gift box from QVC and it was the pumpkin spice scent. I loved the smell so I had to try it. I figured by now they had a better product and worth a try. After a couple weeks I started noticing more hair in my brush after using product. After a month my hair started falling out in huge handfuls, literally, handfuls of hair. I am almost male now and need to wear a wig to hide how bald I am.