WEN by Chaz Dean Reviews

I love their products, but last order that I placed over 2 weeks ago has still not shipped. Customer service responded once, saying they are "behind" on shipments. Last 3 emails I have sent, requesting an update, have not been answered. I will buy thru QVC next time, as they always ship next day.

I had been a faithful customer for over 8 years. When there was a glitch on the billing for Justine and they failed to take the regular auto pay one month and they sent me of letter of collections I was so enraged that I closed my account. Now come to find out I am no longer able to open a new account so basically they blackballed me. How dare.

First start with a quarter size on top of head, put a little water in it. Work through hair until your fingers slides through finger. You might have put a little more on but just a little. Don’t follow directions, too much product on hair. Put this on at beginning of shower, rinse out. I might put a pea size of conditioner on my hair at sides. I have been bleaching my hair since my 20’s so I am 72 and have been a WEN girl for almost 50’s. Also hair loss is normal, my hairdressers comment on my thick hair!

I was very hesitant to purchase this product due to negative reviews however, after trying the cleansing conditioner, my hair has never been in better shape. It is smoother, softer, and light and clean. I am not understanding the negative reviews and people indicating their hair fell out after using this product. I use a regular shampoo every 3rd time I shampoo. I don't know if that makes a difference or not. I could probably use WEN Product every shampoo and not have a problem. Maybe people should alternate between the WEN and a regular shampoo.

Terrible customer service and product!! After asking for a refund due to the Vanilla White Pumpkin products not smelling like pumpkin and my hair falling out, I was advised it must be my sense of smell and they requested the following:

It's sad that the customer service is so bad! I've never seen a company with such atrocious customer service, and almost no ability to safely track an order. They use Shop which is an awful app that seeks to get your personal info and bombard you with their sales. When I put in my WEN by Chaz Dean order, it said no active WEN orders existed!! Dealing with this company is a nightmare. It wasn't always. It used to be pleasant and swift. Now when I actually get to speak to someone, they get on with nasty attitudes and the red tape is endless. At some point, you just stop because no matter how good a product is, no product is worth this!

I’ve been a hairdresser and makeup artist for over 20 years and even I forget to read the ingredients of a hair product. I signed up for this product to try the free trial products for my clients, and not only did they charge me even after canceling and arguing with their customer service (they actually give you a huge attitude and hard time when you try to cancel) I lost some of my hair and now it’s extremely thin after only using it 2x and I don’t wash my hair more than 2x a week! What’s actually funny to me is how celebrities are still endorsing but I shouldn’t be too surprised these are the same I d I o t s who endorse and love BiDumb for p r e s I d e n t. If you love having hair on your head with your normal texture avoid this product at all costs. I’m going to get a lawyer because how am I supposed to get clients if my hair looks like this?!

I have been using WEN Cleansing conditioner for 12 years now.. My hair is in the best shape it's ever been at 50.. I do color my hair. Wen gives it body shine and just is health, Plus smells amazing. I personally like the seasonal cleansing conditioners the best.. It's not cheap but very worth it for me. I often have women asking me what I use. I read some reviews it weighs down your hair, I did have that feeling after a few years. I use a clarifying shampoo once a month so it never feels weighted anymore. I've personally never experienced any hair loss.

I wanted to try the products with their "trial offers." It was supposed to be $9.95 for the hair portion and $9.95 for the makeup portion. What they don't tell you is that they're signing you up for a subscription and will charge you exorbitant amounts for each (in three separate installments of around $35 each, for your convenience, of course) before you know what has happened or have time to cancel.

I purchased a bottle of Wen Melon Mint a few months ago and everything was great. I used it up and purchased a second bottle but switched scents and bought Summer tropical. I used the new bottle for the first time and Immediately my hair began to fall out in my hands. I have scabs on my scalp and since then have lost 1/4 -1/3 of my hair! I Stopped using it right away and my hair continues to fall out. I do not know if I will loss my entire head of hair or if the loss will grow back!!! I never read these reviews before I bought it and wish I had done more research. Why can Wen still be allowed on the market with so many people complaining, lawsuits and FDA investigations??? What can I do???? I have never felt so stressed in my entire life!