WEN by Chaz Dean Reviews

I used the WEN Lavender shampoo and conditioner. This was in 2015. It smelled dreadful, as if the product might have been contaminated or old. I ended up losing some of my hair. I also developed skin burns and rashes from it. I checked the ingredients and found that several have been banned in various countries. I called to complain about the product and told the woman what happened to me, She was very rude and tried to pressure me into keeping the products. I told her the product smelled outdated and dreadful. She did not care. She kept me on the telephone for a prolonged period of time and argued with me the whole time. She was verbally abusive. I finally ended up returning the products.

I started using WEN in 2006. So I've been using WEN for 20 years. I saw it on QVC. I love the seasonal cleansing conditioners. I believe you have to find the ones that fit your hair best. The regular ones don't work well for me. I found this out through trial and error. The Winter, Fall editions and Blessing series are perfect for my hair and leave it clean soft. My hair has gotten very long and healthy even with coloring every 4 month at 53.

I have been using WEN conditioning cleanser for the last 11 years. Recently I have experienced some extra hair loss. I have discovered the reason for this. I'm over 70 years old. My hair is stronger and healthier looking than any of my friends in my age group. It has more bounce and sheen than the tresses of the crones who I know and know of. All my life my hair has been lifeless and thin. Since I started using Wen I have had the hair that I I have already wanted. My hair used to break and split horribly. Now I have been even able to grow it out. My two older sisters who were blessed with naturally thick hair with lots of body and bounce had felt sorry for me because my hair was straight as straw and very fine. It was so thin that one could see my scalp. It was humiliating. My hair is still fine and thin, but it has so much body and shine that it looks normal. That's more than I had dared hope for. Thank you very much.

I've been ordering Wen for several years. I've usually been happy with most of the products I've tried, BUT they're way too expensive. I recently received an auto ship of my 613 body cream & the jar was half full. The jar is expensive at $80.00 & not a large jar for the price to begin with. So when it's not even half full, that is a problem. Not sure if it was a return from another customer or that Wen is just giving half the amount at the same over-price. I will be calling them & cancelling my auto ship.

I have been using Wen 15 years ago. I absolutely love the products! I had Hodgkin’s lymphoma and lost all my hair, due to chemotherapy and radiation treatments, Wen products help with my hair growth and stimulating my scalp. I wash my hair every other day and only use mousse to style my hair with a hair dryer. I get many compliments about the shine and appearance of my hair. I can’t imagine using anything else!

I love their products, but last order that I placed over 2 weeks ago has still not shipped. Customer service responded once, saying they are "behind" on shipments. Last 3 emails I have sent, requesting an update, have not been answered. I will buy thru QVC next time, as they always ship next day.

I had been a faithful customer for over 8 years. When there was a glitch on the billing for Justine and they failed to take the regular auto pay one month and they sent me of letter of collections I was so enraged that I closed my account. Now come to find out I am no longer able to open a new account so basically they blackballed me. How dare.

First start with a quarter size on top of head, put a little water in it. Work through hair until your fingers slides through finger. You might have put a little more on but just a little. Don’t follow directions, too much product on hair. Put this on at beginning of shower, rinse out. I might put a pea size of conditioner on my hair at sides. I have been bleaching my hair since my 20’s so I am 72 and have been a WEN girl for almost 50’s. Also hair loss is normal, my hairdressers comment on my thick hair!

I was very hesitant to purchase this product due to negative reviews however, after trying the cleansing conditioner, my hair has never been in better shape. It is smoother, softer, and light and clean. I am not understanding the negative reviews and people indicating their hair fell out after using this product. I use a regular shampoo every 3rd time I shampoo. I don't know if that makes a difference or not. I could probably use WEN Product every shampoo and not have a problem. Maybe people should alternate between the WEN and a regular shampoo.

Terrible customer service and product!! After asking for a refund due to the Vanilla White Pumpkin products not smelling like pumpkin and my hair falling out, I was advised it must be my sense of smell and they requested the following:

It's sad that the customer service is so bad! I've never seen a company with such atrocious customer service, and almost no ability to safely track an order. They use Shop which is an awful app that seeks to get your personal info and bombard you with their sales. When I put in my WEN by Chaz Dean order, it said no active WEN orders existed!! Dealing with this company is a nightmare. It wasn't always. It used to be pleasant and swift. Now when I actually get to speak to someone, they get on with nasty attitudes and the red tape is endless. At some point, you just stop because no matter how good a product is, no product is worth this!

I’ve been a hairdresser and makeup artist for over 20 years and even I forget to read the ingredients of a hair product. I signed up for this product to try the free trial products for my clients, and not only did they charge me even after canceling and arguing with their customer service (they actually give you a huge attitude and hard time when you try to cancel) I lost some of my hair and now it’s extremely thin after only using it 2x and I don’t wash my hair more than 2x a week! What’s actually funny to me is how celebrities are still endorsing but I shouldn’t be too surprised these are the same I d I o t s who endorse and love BiDumb for p r e s I d e n t. If you love having hair on your head with your normal texture avoid this product at all costs. I’m going to get a lawyer because how am I supposed to get clients if my hair looks like this?!

I wanted to try the products with their "trial offers." It was supposed to be $9.95 for the hair portion and $9.95 for the makeup portion. What they don't tell you is that they're signing you up for a subscription and will charge you exorbitant amounts for each (in three separate installments of around $35 each, for your convenience, of course) before you know what has happened or have time to cancel.

I purchased a bottle of Wen Melon Mint a few months ago and everything was great. I used it up and purchased a second bottle but switched scents and bought Summer tropical. I used the new bottle for the first time and Immediately my hair began to fall out in my hands. I have scabs on my scalp and since then have lost 1/4 -1/3 of my hair! I Stopped using it right away and my hair continues to fall out. I do not know if I will loss my entire head of hair or if the loss will grow back!!! I never read these reviews before I bought it and wish I had done more research. Why can Wen still be allowed on the market with so many people complaining, lawsuits and FDA investigations??? What can I do???? I have never felt so stressed in my entire life!

I used this product several years ago and it left my hair a sticky fuzzy mess. I recently received a full size sample in a gift box from QVC and it was the pumpkin spice scent. I loved the smell so I had to try it. I figured by now they had a better product and worth a try. After a couple weeks I started noticing more hair in my brush after using product. After a month my hair started falling out in huge handfuls, literally, handfuls of hair. I am almost male now and need to wear a wig to hide how bald I am.

I have been using Wen cleansing conditioner and styling creme for at least 10 years. I have very full and curly hair and I use Wen the 3x a month and use regular shampoo once a month. When I say this things leaves my hair moisturized and refreshed. My curls and nice and bouncy and light. I dye my hair red every few months and my hair never looks brittle or damaged. My boys use it all the time as well. I also get very dry scalp which is why I use the tea tree oil and it has truly help to reduce any dry patches in my scalp. No complaints at all about Wen. It does what it says it will do for your hair and scalp.

I purchased 3 bottles of different shampoos/conditioners from one of my retail customers. She boasted and referred them to me. I was AMAZED by this body shampoo/conditioner. After trying different shampoos/conditioners none really worked well. Out of the blue I stumbled upon Wen cleansing/conditioner. My hair is soft, shiny, my scalp isn't dry (most products dried my hair and scalp). And as a body wash, it softens and leaves a light scent. Try it!

I purchased the fall ginger pumpkin cleansing conditioner from QVC. I've been using about 2 months. My hair did feel softer but was still frizzy. In the past week I've noticed little pimples all over my scalp that are itchy. Now I have scabs. Never using again. Thank God I haven't noticed hair loss.

I’ve been a licensed cosmetologist for 9 years, so I’ve always had the high end stuff on hand. My hair has become thicker, wavier, and very dry and tangle prone In the last few years. I’ve been wanting to enhance the natural curl pattern and eliminate blow drying and flat ironing. This is the only stuff that gives my hair what it needs. Literally everything else that is a Standard shampoo destroys my hair...completely breaks down the moisture balance, then I spend 10 minutes ripping through the tangles with heavy hair masks. Yes, I’m saying this to salon shampoos as well. Doesn’t matter if they’re vegan, organic, sulfate free or whatever. I spend way less time washing my hair with Wen, and don’t need a million other products to compensate for my hair feeling dry and tangled. I used to wash my hair once a week because it was such a time consuming thing. Now I can make hair washing a part of a daily shower.

This company went out of business several years ago due to complaints that their products caused or contributed to hair loss. Although I did not experience this problem, I have very dry hair and wanted a non-shampoo hair cleanser. I still wound up with dry hair that felt unwashed! It didn’t really solve my issues. What’s more, the company would send more shipments than I could use in a month. By the time I called them up to see if I could return the shipment, they told me I had just exceeded the deadline for returns. I then cancelled the subscription. This has since soured me on subscribing to any beauty box services. I prefer to pick and choose my own products as I need them, thank you very much.

I love this daily shampoo/conditioner. I have waist long blond hair and it can tangle so easily that I was trying thicker conditioners by the month. I even tried using olive oil and mayonnaise to see if I could stop the tangling! But then a friend suggested WEN and it is great. I can survive 2 days without shampooing and definitely the tangles are not happening. My hair is shiny, soft and beautiful. Love it!

My hair progressively started falling out when I started using the WEN product line. It worked great in this dry San Diego dry environment but everyday more hair in my hairbrush! Finally a balding spot stopped me. As soon as I stopped using it, my hairbrush stopped being full of hair. Do not use it.

At first, it did great! But after a few months of using Wen, my hair is falling out by the hand full! Wish I would have found this info sooner! What if it never grows back? I'm even afraid to brush my hair anymore but I do. I'm not one to splurge on expensive products and was happy to get my Wen from QVC. Not anymore! Looks like my next purchase is Rogaine!

I’m in Australia and we have no access to these amazing products anymore, it’s been many years and I really miss it. It fixed my hair from breakage, falling out due to hormones, etc. This product is beneficial and I’m just so upset for the company. I’m embarrassed to be Australian as I think the initial complaint came from here. My hair misses you WEN. Please come back. LA.

I used WEN for years and I loved it. I ordered several times. So when the complaints came up, it didn't bother me because I had good experiences. So, I ordered again, although hesitant to do so. About a month and a half after using it my hairdresser asked me about a small bald spot. I ignored her thinking it may be a minor issue.

My hair is medium to thick. My scalp is normal. I've used Wen hair cleansers for over a decade. I use about five different kinds. I always have lavender, fig & pomegranate on hand. I have never had a problem, and I went 3-4 yrs without using anything but Wen. Today, and for the last 4 yrs, I use a regular shampoo from Aveda once a week after the comments about getting a good clean in. Sometimes I use vinegar to strip any junk build up.

Used Wen about 5 years ago. After about 2 months my hair started falling out daily when I washed or combed it. I lost most of my hair, had an extremely itchy scalp, burning pain as well. I had steroid shots to attempt repair, they helped but my hair grew back thinner, wiry, fuzzy terrible. This was a brutal experience and I warn anyone DON'T USE THIS PRODUCT!!!!

This stuff was NOT worth it!!! I did NOT like the "icy cold" feeling on my scalp and the cream left my hair "PASTY" and unsmooth making a wide toothed comb difficult to pull through my hair. My daughter gave it to me for mother's day, so I don't know WHAT it cost her. I have it back to her and told her thank you, but it wasn't for me. (It was the thought that counts though.)

A few years ago I bought Wen online. I used it for a few weeks before noticing an itch and burning sensation on my scalp, red dry spots falling from my scalp and I lost more hair in a few weeks than in years before I used it. I have a bald spot, my hair is thinner it's ever been. I am only 60 but feel I have the hair of a 90 year old. I discontinued using the product but they kept sending me refills (they don't tell you there is an automatic refill). I called the company and after arguing with a arrogant customer service agent for several minutes they agreed to cancel my order for good. I will never buy Wen again. I joined the agreement to stand by others like me and show this company they cannot sell dangerous crap and get away with it! By the way my name is Pierre. I live in the city of Laval in the province of Quebec.

I'm feeling very worried about this brand now when I look back... I started using this product in 2010 and I was so impressed, I blow dried and styled which was all new to me and even took photos to show it off. In less than a year I was shedding and my hair had 'dried out' to the point I look like Einstein (even after I have washed & conditioned back using regular salon products). My hair is also thinned out at the back and my hair just never recovered. This should not have happened in my early 30s, I should not have had the hair of a 90 yr old. I had kept using these products for several years without realizing that was the problem. My hair continues to have all these problems several years after no more use. :/

I have been using Wen cleansing conditioner for many years and I absolutely LOVE it. I have tried several different scents and have had no problem with any of them. I have recently been also using the cherry blossom mousse and Bella Spirit Indigo. I also have been using for many years the replenishing spray which I love because it has repaired the dryness and frizz I have trouble with. I use my replenishing spray up to 3 times a day. I want to also try the lip products and other new items. Chaz I have to also put this in here. You are the most kind and humble person as I follow you live daily. You deserve all the good things in life. My mom is 88 and also a Wen lady for many years. She has not put the dreaded word shampoo in her hair for years. Chaz does not like that word. Lol. She even keeps Wen at her hair stylist for when she goes to get her hair done. I WILL ALWAYS BE A WEN GIRL!!

EVERYTHING THAT GLITTERS ISN'T GOLD! First and foremost I have been a faithful WEN user for several years. I've been a huge advocate for this company. My hair beauticians, co-workers, friends and family were all sold on Wen cleansing conditioners. Unfortunately, due to cost I was the only one from my inner circle that continued to use Wen products. A blessing in disguise for them. I'm set up on auto shipment via QVC. I also have almost every holiday scent and formula sitting in my hair cabinet at this very moment. I'm OCD when it comes to the TLC of my hair care. I take really good care of my hair and body. This is something that my mother passed on to me since childhood. My hair is something that has always immediately stood out. I took such pride in my hair care routine, products, and hair journey. Yes! I agree with all of the women who are first time users; your hair is feeling and looking amazing.

I was put into an automatic program without realizing it, when I cancelled and returned my products I didn’t order I paid 12 $ plus. When I was refunded finally they also deducted 12$ plus from shipping. I will never deal with this company again!!!! It's too bad the product is good but they surely do not care about their long time customers. I paid over 25$ and got nothing.

Wen is making my hair fall out in shocking amounts of massive clumps! I only used it every other day for 3 weeks. My scalp is on fire with itching. I have a severe red rash. There was a class action lawsuit because of this. I didn't think it could happen to me. How dumb I was. My head is on fire and the amount of hair falling out is very upsetting and shocking. I stopped using it and my hair is still coming out in gigantic clumps! BEWARE!

Yes I using Wen shampoo. Love it. But all sudden my hair was falling out. Went out. Bought Nioxin. Used for about year. Hair came back. Not sure what was that made my hair fall out, only thing using was Wen shampoo. I feel bad. Chaz Dean seem like really nice person.

I received the Wen Fig Cleansing Conditioner as a gift. I heard all of the horror stories and was seriously hesitant to start using it. I figured if I kept a watch for any of these horrifying issues that might come up, I would be able to stop using it in time. Well, the total opposite happened. My hair has never been more beautiful and I actually have less hair fall. My hair is consistently smoother from roots to ends and it looks and feels thicker!

I’ve used the product for years but never connected hair loss to WEN. My hair kept falling out and heard about the same problem with others. I tried an inexpensive grocery store shampoo and conditioner and I stopped losing hair. Now I have 3/4 of a gallon left but will not use.

I've been using this product only for about 4 months and half of my hair is GONE. About 2 to 3 months in I started to notice globs of hair on my brush or when I ran my fingers through my hair in the morning as I was styling it. People suddenly were asking "oh did you cut your hair?" I didn't think anything of it because I had trimmed my ends around that time and then I started seeing it. My hair is CHOPPED UP like someone randomly took a scissor to my hair. With the experience I've had and after reading these reviews this morning I will STOP USING THIS PRODUCT TODAY. Hopefully I can do something with my hair for Christmas if not I'll have to wear a wig. If anyone knows a good lawyer please contact me. I live in Roanoke, Virginia.

Starting using Wen in 2005-2017. Best product I used. Never ever had a problem. I used most of his products. And I loved them. Was actually on auto delivery. So I was stocked. In fact I have a couple people one of his bottles as a gift. The only reason I stopped using Wen for a yr. was financial issues. May of this year started using Wen again. My hair looked better, kept my color longer. Love the different fragrances. And will continue to use Wen.

I received Wen as a gift. Worst gift EVER! I've used the product, as directed, three times. My hair is medium long so I was excited about the "detangling" element. I spent almost 20 minutes combing out the tangles and had to pull out gobs of hair out of my comb. I'm throwing this gift away and will never use it again!