WEN by Chaz Dean Reviews

Purchased the smaller package to try. Received a bottle of cleanser opened and slimy under plastic film, and conditioner also open and half filled. Started using and my hair is falling out terribly. It has never done this, and my scalp dry. I called Wen and they had sent additional product and will charge the additional so total is $101.82. They advised there was another product but I am leery. Why would I pay for additional product that I can't use? Will have to call my credit card company and want the rest of this Wen returned at their expense.

What a bunch of thieves!!! I ordered a 90-day supply to try out. I was promised 60 days to try the product before deciding if I wanted to continue or not. In less than 30 days after ordering & receiving the product I got a second charge to my account. When I called customer service I was initially told that if I returned the product at my own expense the second charge would be returned. I explained I paid no shipping & handling with the 90-day supply. So then she put me on hold & came back saying she now saw my order & would send a mailing label so my mailing charges would be free. She said I would have to ship back the product & then I would get the $79.90 back.

Used it for a month. Used less pumps than recommended on the least amount of days! Hair started shedding during treatments at an alarming rate and is now half as full as normal. Oh, Wen strips your hair alright... Right off your head! For those with the frizzies from thick or "bushy" hair the thinning aspects probably work. But for us fine thin girls BEWARE!!!! I'm still trying to repair and regrow hair... Might have to seek expensive and drastic measures soon as I'm not sure I'll ever have a full head of hair again!!!! And the excessive shedding persists! I am appalled that there is not a warning, but it's the only product Guthy-Renker has been more than glad to cancel shipments of for me. Smelling some lawsuits? Should!

I was so excited to start using Wen until I started to experience a horrible itchy scalp. Luckily I purchased this product from QVC and they are crediting my account...hassle FREE! After reading the negative reviews posted here I'm so happy I didn't purchase this item directly from Wen! I feel badly for the customers who have experienced such negativity from Wen's Customer Service Dept. It shouldn't be that way and I'm disappointed!

I fell for the TV ads so ordered one trial package. They ship you ten times more product than you agreed to and keep charging your credit card. I had to return the product by certified mail and block the charges on my credit card. I won the dispute with AMEX and thought I was done with the WEN scam. Two years later I get a bill from a collection agency named SKO Brenner American. If you buy this product they will haunt you forever! This is an unethical company you should never give your credit card or any info to!

I bought the wen products (I ALSO PURCHASED BODY CLEANSING CREME.) After 2 uses with the cleanser conditioner in the way the instructions said to use my scalp started itching so badly it started to bleed! I have stopped using the wen product and haven't even tried the body cleansing crème.

On June 16, 2014 I spoke with the WEN company rep. and changed my order from pomegranate hair care to sweet almond mint. I also told the operator to move my account to every 20 weeks so I would not have too much product. She told me that I would have to Pay $44.39 for three months. The first payment would take place on June 16, 2014 and then one in July and the last payment would be in August. I would then receive another shipment in November. I kept asking the operator if she moved the shipping date and she kept saying yes, I would not receive another shipment until November. On September 5,2014 the WEN company charged my bank account $44.39 and put my bank account on a freeze since I did not have enough funds in my account because I was not expecting to receive any products until November. The WEN company has caused my account to bounce three different time costing me $152.39.

I color my hair every 6 weeks and I shampoo twice. I wash my hair twice a week. This product has helped my hair to be soft, shining and full. I also have the SIXTHIRTEEN MOUSSE, I also do a argan mask once a week. And no hair loss. For me a great combo, I only buy what I need and not from the website.

I decided to try Wen by Chaz Dean about a month ago. I placed my first order and got the package in the mail and tried it for about 3 weeks. In that time, I did notice an increase in my hair coming out with every wash and even when I would comb (using a large tooth comb) after I would wash. My husband even commented on the amount of hair being lost. I did not wash every day but every other day and straighten my hair. I decided to cancel my account and send the entire package including welcome kit back to Wen. Partly because of the product and mostly because of the customer service.

I actually loved the product. They quit making the one I used - cucumber mint. The sweet almond is too heavy for my hair. I have an oily scalp. I've tried the others such as pomegranate and lavender but only liked the cucumber one. I have to tell you though like most package deals unless you call to cancel you will be shipped and billed for more product - it's in the small print. As a consumer it's your responsibility to get all the facts. Any time someone offers a trial, the auto bill is in effect. I also must comment on my experience with customer service. Any dealings I had were awesome. They were always helpful and went above and beyond to help. It's a great product and the only reason I can't give a higher mark is that they quit carrying the one I used.

I have ordered their product after watching promising commercial. I was told I will receive WEN hair products for the price of $43.99 and that they also have to sign me up for a monthly shipment. Their sells rep. told me this is what they do for all of their new customers and that's the only way I can receive WEN - but not to worry, I can easy cancel monthly shipment - just give them a call. After placing order I did some research, I know I should have done it before ordering any product and was shocked to read how many horrible reviews it had. Called back immediately but was told they can't cancel my order cause I'm not in their system yet and have to call them back next day. So I did and was told exactly same thing; "you are not in our system yet so please call next day". So I did. This time I was told it's already too late to cancel my order cause its in a shipping status and there is nothing they can do.

I ordered this product Sunday night. They didn't say anything about auto shipment till the very end. They didn't want to listen to me that I wanted to cancel the account. The rep literally argued with me about trying the product out and if I don't like it I can call back to cancel. I spoke to my friend about this and she said she had the same problem with them and she had to close out her account at the bank because they keep debiting her account. I tried to call them yesterday, Monday 3 times and each time they hook up on me. Call the bank, CHASE Bank - the amount 29.95 was still in pending mode so the agent filed a claim for me and said someone will call be back about the charge. The agent that called me back was very rude, I explain to him about what happen and that I didn't want the merchandise and that I tried to call them 3 times yesterday and I didn't want the charge to go through.

I started my journey into Wen in January 2012. Just call me "Miss Obvious". It worked fine for the first months. I ordered from Guthy-Renker and QVC. I never had any issues with Guthy-Renker.. in fact they asked a lot of questions when they became aware of hair loss. Anyways, back to my story. Used every formula but one.. it takes awhile sometimes for things to sink in, especially when Chas Dean is such a good salesperson.

Ordered, received, canceled auto ship 3 days later, got 1st shipment, paid for it. Tried for weeks to cancel by phone, could not get thru. Sent 3 emails. Got another bill but no product. Stopped payment thru bank. Now getting billed for another 68.00 for something I did not receive and tried to cancel. Now they want to put me in collections. Horrible customer service!

Earlier this year, I ordered a test kit. It worked okay, then found myself in a membership situation. Then 30 days later, they sent me a large set, 3 16-oz bottles of cleansing shampoo, and three other bottles of product and charged my CC. I had received 2 shipments total and had received yet an ADDITIONAL 48 oz of Cleaning Conditioner that would last me for 2 years as I have short hair and only wash it every other day. Seriously, who uses this much product in 3 months? I called and said I did not love their product and did not want to receive so much product all at once. I asked to return my order, and membership but I was convinced to only put my membership on hold until September and was told they have an empty bottle guarantee so there would be no reason not to. Sounded okay.

I have been using WEN for 2 years and my fine, thin blond hair is doing so well that I no longer need to have it permed. I receive regular shipments, but for some reason, my July shipment never arrived and it's now the end of Sept. Customer Service says they have sent me 2 replacement shipments, which I have never received and they give me the same UPS tracking number for all 3 shipments. When I check this tracking number, UPS does not have it on file. I told them to quit blaming UPS and the Post Office. I don't think my order has ever left their warehouse, and they don't have the smarts to figure this out!!! They sent me two free replacement products via the Post Office and I received both within 3 days. To those who have problems receiving their shipment, don't be so quick to blame UPS and USPS--I think the problem is with WEN. I hate to cancel my membership, because I love the product, but I sure have spent a lot of time trying to straighten this out--and yes, they did charge my credit card for the items I have never received. Wish me luck if I need to get a refund.:)

Ordered this product from Amazon. Got the Summer Peachy one that was supposed to smell great, and make my already thick hair, glossy, shiny and beautiful. I've used it 3 times. Each time trying to adjust how I used the product. You cannot read the directions or anything else on the back, the print is so tiny. I attempted to reach out to the seller, but to no avail, could not contact them. I am writing this as my experience and that it made my hair smell like mildew, 3 different uses. In addition, made my hair super thick and frizzy. Buyer beware! Order Date: September 8, 2014.

Thought I'd made a one-time purchase. When I went to my Wen account, it said that I'd signed up for shipments every 4 weeks. I immediately called their customer service to cancel my account and order before they'd be able to ship it out. They said they would not have access to my order info for a couple days and that the product would ship out before that but that I could just call and cancel later. This is a total scam. Obviously, they don't want you to be able to cancel before they have taken your money, and from the other reviews on here, then they make it almost impossible to cancel your order.

I have had beautiful long curly hair for years. Due to the occasional fly-aways I decided to give Wen a try. BIGGEST MISTAKE EVER! I started with the Mint program and IT DESTROYED my hair. My hair became like hay. Where I used to be able to run my finger through my hair.. well no more. Even my husband commented on how my hair had changed for the worse. The kicker. At work it was noticed and a co-worker suggested I try Wen. I laughed and told her I already was and this was the result. I call the company and was told to give it a couple of months. I did. My hair got even WORSE. I called again and tried to cancel. I was talked into trying Fig "for Free." I gave the Fig a shot as they directed. No improvement. Hair was destroyed.

It took three months for me to realize that it was the Wen shampoo that was causing me to lose so much hair. I am very healthy and used no other products on my hair. Now I have huge gaps of missing hair. I have never had thin hair. Very disappointed.

I wanted to try the product and bought ONE shipment. Suddenly another shows up with an $88 charge. I call, cancel for something I didn't sign up for, ship it back to them AT MY EXPENSE, and yet they STILL haven't removed the charges. It take 2-3 weeks for them to register that they have received my product which then puts it past the ability to return for full refund time period. WHAT A SCAM. I call and call and everyone is in the Philippines yet they are located in San Antonio. CANNOT get through to San Antonio. What a horrible company. Looking into a class action suit. Notifying the Dept. of Commerce. This is illegal.

I used the Wen hair care line/system and was not happy with the results. When I ordered the products by phone, I specifically asked if the product would give hair more shine, the answer was yes. I then was asked if I colored my hair, and I said yes, so I asked "would it remove the color?" The answer was NO, and then the rep went on to explain that the product didn't contain detergents, sulfates, etc.... Well not only did it strip my color in about 2 washings, but it left my hair lifeless and WITHOUT any shine. So I was left with dull brassy flat hair and another $100.00 + trip to the salon. I am starting to think that this product is designed for young beautiful woman that really don't need any hair help in the 1st place, (but make for convincing TV models to help sell the product).

A little over a month ago, I placed my first order. I like the product very much. Since I placed my first order, I have been trying to create an online account, which you'd think would be a simple process. The system would not let me create an account and kept giving the error message that the customer account already exists. I know it exists, but I want to create an online account to manage my account. The first customer service rep (CSR) took my email address and said I'd be able to create an online account with a password within 3-4 hours. The phone call lasted about 30 minutes, which was way too long for such a simple issue.

My hair was dry and frizzy, just like the "before" models in the commercials. I had tried shampooing less often and using only a good sulfate free-shampoo and conditioner. I was using conditioner only in between shampoos but my thick, semi-curly dry hair was not responding. I don't even blow dry my hair so I don't understand.

I cancelled my "membership" which I originally thought was a trial one time purchase back in April 2014. I received a credit card alert on 9/1/14 that 101.82 was pending on my card. I immediately called Wen and they said they would credit my card back. Instead, the charge hard posted to my account, increasing my CD balance to a new high balance situation that I have been avoiding to maintain my credit score. They still are not crediting my account despite yet another call in to their call center, and after asking to speak with a supervisor, there was none available to speak with me. This is going to hurt my ability to refinance my home. I have not received any products in the mail that they claim they sent. They stole my money and are earning interest on it, and I did not authorize it.

I thought I would like this product, I did not. I returned the product within 30 days and cancelled my membership immediately including the free travel kit I received. I was not interested in the products but especially not interested in giving my business to a company who will not back up their word. I was told 60 days to return for full refund and cancel at anytime. That is NOT TRUE! They tell you what you want to hear and get you to sign up and then you are stuck with them. I am still being billed and have called 3 separate times to cancel. Each call I place, I am told that "my account is not showing it was cancelled". Why am I receiving emails confirming so was my question to each representative that I have spoken with. Of course, they do not have an answer and do not care about customer service. Stay away from this company. It is horrible and you will be ripped off!

I now have 6 boxes of Wen products in my room. The return policy is 60 days. First you need a RTA number from them to return the item. But nobody ever returned my phone call. When they tried to charge my account again, I called to stopped the payment. But denied me any credit for the unused items I have. I tried to explain to them. I phone the 800 number online. The recorded message said Guthy Renker and Wen products. I had to stop using the product it made my hair feel like straw.

I was home on a day off and caught Chaz Dean's infomercial with actress Alysa Milano. I decided to give it a try. They said you would see a difference after one application. Yes, I did! My hair feels amazing, it's hard to describe, more nourished, more hydrated, fuller, softer, bouncier (sp). That was after one application, just this morning. I can't wait to wash my hair again. I will swear by this product! Thank you Chaz Dean.

I knew when I signed up for the Wen Hair Care System there would be a problem. I knew the billing would somehow get messed up and it would take an arm and a leg to get it corrected. I knew there was probably a loop hole somewhere in the agreement that they would be able to charge me every month! I knew it! But I went ahead and tried it because I wanted beautiful hair! What a mistake! Don't waste your time signing up for the monthly, 6 weeks, 8 weeks shipments! Please don't! You will be billed monthly no matter what! Then you will need to speak to an idiotic customer service person that will try to explain and say it was in the agreement. You will then fight tooth and nail to get refunded!

Please be very careful when purchasing these products. My daughter who is allergic to nuts called and ordered the products. She was assured that there was not nut products, guess what there are and she had a reaction. She called customer service and was told that they do have products with no nuts, she said she will try them, and they sent her the Almond products. What part of being allergic to nuts do they not understand? The phone reps have no idea what is in their products they are selling, they are giving out the wrong information. Luckily my daughter caught the mistake before she had a deadly reaction.

I joined their club and received two boxes and two debits to my card. Then the card debits continued but no more boxes. I called and they said I would be charged three months for the last box. I told them to cancel my membership and they said ok. We are now one debit past that and I am frustrated. DO NOT JOIN THEIR CLUB.

I ordered Wen products for the first time, and paid for (what I thought was) a single shipment. I have never agreed to have automatic shipments of anything, but certainly not a product that I hadn't even tried. When UPS sent me a shipment notification, I was puzzled, because I hadn't ordered anything recently. I called UPS and asked who was sending me a package. They didn't know, and couldn't verify the sender's name. I called my credit card company and asked if my credit card had been recently billed, and they confirmed that. I asked who had billed, and they looked, and couldn't confirm the name of the company. All they could find was kind of cryptic..."gr-1". That was it.

I purchased a starter kit of WEN Hair cleansing/conditioning products by Chaz Dean. I used it for 30 days on my natural kinky hair. As an African American woman I was eager to find a product that would clean, condition and shine as the infomercial claimed. How disappointed I was! It took too much product to clean my hair. It never felt truly conditioned after it dried and there was no shine. When I called customer service to voice my complaint & request a refund & cancellation of future order, I was treated with verbal indignance bordering on hostility. It took numerous phone calls and an email and 90 days to get my money back! Horrible product and horrendous customer service!!

WEN has the worst customer service I have ever seen. I put my account on hold and they were supposed to send me a bottle to try in the meantime. Never got it and told them in the Chat area. Again, never got it and e-mailed customer service. They said my account is on hold so they cannot send it and I should call again and be on hold?? This was their offer to me to keep me as a customer. I tried to allow them to fix this issue or cancel my account. They cancelled my account. Never have I seen a company so poorly run with this many inept people. Chaz should know what he is dealing with.

I am a senior lady with very fine thin hair. When I saw the advertisement showing many women on TV using the product, I decided to give it a try. There was a coupon in a flyer showing the kit for $ 19.95, I decided to cut it out and use it. Two of my friends told me that they were also interested but they did not have the credit card that the company requires. Both friends have credit cards for stores like Sears, JC Penney and some kind of other dept. store. In a few days, I received one kit and then later I received another, then the last one. I gave each of my two friends their kits and they started to try the product.

Customer Service is one of the worst I've ever seen that was not out of a third world country. I call by phone and got a slick talking sales women with a heavy accent that I could not understand and had to go over the order several times to clarify what I was ordering and the amount. Should have hung up then, but I ordered the Wen products thinking I would get the one bottle of product that I had agreed to and instead received and was charges for three month kit which I did not agree to. I called back and complained, was given a discount and thought I paid for the product then received a bill in the mail for 11.98. When I called back I got another slick talking sales women who would not listen to what I had to say. I like the product but will not order again because of the poor customer service.

I ordered the starter kit online. I completely understood there would be billing for the automatic deliveries. I even changed the timing of those to be every six weeks rather than every four. What they do not explain is that no matter how often or seldom you receive your auto-shipped order, you will be billed $29.95 per month, EVERY MONTH! Fortunately, I caught it with my starter kit and called to cancel. However, that has been over an hour ago and the promised e-mail confirming my cancellation has yet to arrive. I was quite certain the CSR (foreign) couldn't possibly have understood my e-mail address as it contains a "V," a "D" and an "N" letters difficult to understand over the telephone the first time. If I do not get the e-mail within the next 30 minutes, I will call back. I'll keep you updated.

I was very happy with the products but very unhappy with the auto shipping and the sketchy way they do it. As a result I'll never use it again, when if they were upfront about the process, I would have been a happy customer. If I ordered it once to try, why would I want 3 times as much shipped to me next time? Also why would I want to make monthly payments on hair products? You have no way not to select automatic billing and it was very unclear that I was signing up for subscription service. I had the chat help walk me through selecting products and they never mentioned it. Then did not get any notification that more products were being shipped again. Why wouldn't they email me the tracking into the second time or some notification so I could cancel? They emailed me the initial time. This is underhanded and bad business.

The product is great. The means of purchasing it is not. Twice I have signed up and twice I have had to beg them to let me cancel. Each time, I just want the ONE product, the cleansing cream, on a monthly basis. The cost is usually $29 per month plus shipping. The initial offer gives you free shipping. I realized I had not received my order for July and called. Turns out, for some reason, I was charged over $100 but never received the order. They said they had credited my account even though I never called previously, so I imagine it was just not delivered and therefore the credit. However, why was it not delivered? And why was it more than three times the price I signed up for? I told them just please cancel me and they did offer a nice discount but it just is not worth it to allow them access to my Amex card. Too bad they do not sell it at stores other than Sephora... There is not one near me. So I will not be buying that product again.

I have long, color treated hair with just enough natural curl to make it frizzy, It is thick and coarse. I usually don't have to wash my hair more than twice a week as it is not oily and doesn't look dirty very easily. In the past, I have tried everything on the market to straighten and style my hair. Some of the products I have used have worked well enough, but none could stand up to the humidity. I live in the South, where the humidity hovers around 90% most summer days. Most of the time during the summer, I have to pull my hair up in a pony tail or a bun because it is a constant battle between my hair and the humidity. Humidity is the undeniable winner.

My problem with WEN isn't the product itself but the company. I ordered WEN back in February 2014. I was satisfied with the product but after careful thought and review of my finances, I had to cancel. I call up, cancel, and think that's the end of it. The rep on the phone did say I could pick 3 products for only $24.95 a shipment and I was almost intrigued but then she slipped and said it's actually $75 something but you pay it in 3 installments. Hi, I finance a car and other things but not my hair. So I cancelled. Or so I thought. In May 2014, my credit card was charged for a shipment of WEN, which I never ordered. I called to say I cancelled in March and they noted that I had called at that time but no mention of me canceling. The rep said he would cancel my account. I asked for a letter sent confirming canceled (which I never received) and life went on. Now it's August 2014 and I get charged from WEN for a shipment and have to call and do it all over again.

First customer service is the worst!!! Everyone tells you something different. I never got the last of my products because they said I canceled and if I wanted to reinstate it the billing would start again. Second I got this product for my daughter and it did nothing!

I just tried WEN 2 days ago and I am EXTREMELY angry!!! The amount of this - 24-32 pumps for my long hair. The scent I ordered was Lavender. How can you smell lavender with a chemical that was in there that was "BURNING MY EYES"!!! Claims all natural - there's nothing natural that would smell that bad. Followed directions, but my ending results were 100% opposite of his info commercial!!! And I am RETURNING WEN AS SOON AS MY MAILMAN GETS HERE TODAY!!! The FDA is always pulling things that are better than this crap, so why don't they "BAN THE SELLING/MAKING OF WEN" And if the customer service gives me any type of resistance on RETURNING and a 100% FULL REFUND, I will file a complaint with the BBB, the Attorney General, and make sure that I tell family, friends, neighbors, Facebook, and any/every place I possibly can make my terrible experience with WEN so they don't waste their money on a awful product!! I went from excitement to extreme disappointment in a matter of 30 min.

I was afraid to buy this when I read people's hair was falling out, and bad customer service, and price was wrong. I tried it for the first time and I was scared, but I lost less hair than usual. The next day it was softer. By the 2nd week of using it my hair is much softer. I have not lost any hair. It's shinier and fuller. People to work have noticed it. They did send me a 3-Month supply in error so she credited me 2 months and let me keep them. I really love this product..

My GF saw the ad on TV and asked me to get her the trial offer. I ordered it online. There was a box to check for regular shipments which I did not select. We were signed up anyway and about a month after we received our trial kit another charge appeared on my credit card. I called customer care and was informed of the details. Also that I could not decline ongoing shipments when ordering online. What??? Anyway I cancelled and was sent a prepaid return label for the supersize kit that was on its way.

After using Wen for a week I noticed a lot of product build up. A few weeks later my hair started falling out a lot. It also after a while made my normally dry hair a lot dryer & it got harder to comb through. It didn't make much of a difference like in the advertisements. I called to cancel any further shipments & that's when they were going to charge my debit card $100.00 instead of the $29.95 that I read with info that was included in my order. I just recently stopped using the Wen products. I hope my hair stops falling out more eventually. I wouldn't recommend Wen to anyone. It was a waste of my money.

I had ordered the special thru commercial which was through Guthy Renker and had problems cancelling & returning, which I should have remembered because I have ordered items thru Guthy Renker before & have had similar problems. I now order thru QVC or more recently directly thru Chaz Dean's website. I have been using the fig for many years & love it and what it does for my hair. My aunt used the lavender and loved it. If you love it or want to try it, I would suggest going directly through his site or QVC... forget Guthy Renker and the headaches and aggravation of dealing with them! Guthy Reker is rated 1 star but Wen products thru QVC or Chaz Dean direct get 5 stars.

Wen products twice has use my credit card information to charge my account when I didn't order any products. The 1st time it happened they sent a shipment, which was not authorized and I returned it, and they were suppose to give a full refund, and they didn't, and to cancel the account. The 2nd time, 3 months later, they didn't send any product and just charged my account. This is fraudulent behavior. I called them up again and supposedly they are going to refund my money again and cancel the account again. I called my bank to put a stop on any charges from Wen products in the future and wouldn't recommend this product or company to anyone.

Okay here's the deal. I love WEN Hair System but the company is a rip off. I have used this product for a little over a year and will continue to use it on my entire family’s hair. That includes my 2 girls and my husband but I won't be purchasing it directly from WEN. Here is why: First, the system has to be used properly. Don't use it in the recommended way because your hair will fall out or begin to thin. Second, only use the cleansing conditioner and sixteen conditioner together once a week or your hair will become over conditioned. Third, don't use the cleansing conditioner daily. It will break your hair and make it thin or fall out from over conditioning. Fourth, if you use the cleansing conditioner, only use one of the other products like the texture balm or anti frizz. DON'T USE BOTH! If you do, using more than one product, your hair may become hard or frizzy or break or fall out and thin. Fifth, don't mix and match WEN with other products. The end result will be disastrous. Sixth, do not use the amount of recommended product, use half.

I have thin curly hair with premature gray. So I have to color my hair every 2 wks. I explained this to the person taking my order. She recommended the "lighter formula: lavender". She stated the shipment would come every three months and that each shipment after the first would only be 29.95. The first shipment came, but it left my hair feeling dry, unmanageable and feeling like "straw". To the point where I had to use my old conditioner just so I could comb through it. Only after the second day, my hair was so weighed down and greasy with dry ends. I had to wash it again just to keep it manageable. It not only requires 16-20 pumps per wash just to have some coverage but after using the entire bottle, I did not see any "less hair falling out or thickening of my hair" as it was advertised.

To try out the product, I signed up for their special offer on TV. I did not like the product and cancelled my further shipments. To avoid getting another shipment before my cancellation went through, I tried to cancel it online. No luck. You can only change the frequency of the shipments. You cannot cancel any shipments online - neither are you able to cancel your account online.

Called and cancelled early part of 2014. I see I just got another order shipped to me. I cancelled as I am off work with a back fusion. The company will not refund my money. The company will not give me an address but the city they are in. The conversation was erased from the chat. I am filing a complaint with the FTC regarding this company ripping me off. I also have no order number just showed up on my credit card.

When I called and placed my order the operator never said it would be 39.99 three times. All she said was that it was a 3 month supply for 39.99. When I called and voiced my concern and asked for a return address to get my money back, I was given a PO Box number and instructed to send it back UPS. Hello - UPS does not go to PO Boxes. When I told them that, I was then given a physical address to send it to. For all returns be sure to get that physical mailing address! Now I will wait and see if I really get the refund that was promised. If not I will go to the BBB.

I have thick, healthy, shiny hair. I have been happily using Pantene for years, but like to experiment with new products once in a while. Purchased Wen. Was shocked over the copious amount needed! 24 pumps of this product for one application! Hair came out less shiny, drier, less manageable and heavy. Not impressed whatsoever.

I never write product reviews unless positive, but this is so horrible I have to warn others. I ordered, received no confirmation, and about a week later my credit card was charged. In the meantime, I received the vitamins (they charged shipping), and called to cancel (have since been charged again). Last week my order arrived. I tried it, didn't love it, and by then read the reviews about their customer service/billing and was nervous. I called to cancel on the 5th and was told I'd get a confirmation email in 24 hours. Nope.

I am not the usual type to submit a negative comment, but I thought if I could help one person from wasting their money and losing their hair that it was worth my time. First of all I too was excited to finally receive the Wen by Chaz shampoo. I read all the positive and negative reviews on most all of the websites (seriously) and decided to try it and see who was right. Well to whomever reads my review, Wen is not for me. I have tried two different types (mint, fig) and the first couple of days my hair was soft, and after a week, my hair was falling out in clumps. My husband always would ask me "are you okay, I keep finding your hair in the bathroom"..

This experience has been absolutely painful. I ordered WEN's "trial" package earlier this year via their website. I promptly received my first shipment. I was not thoroughly impressed with the product. I have fine hair and felt it did not do anything for me, in fact it made my hair limper as it was extremely heavy. I stopped using it and went back to my normal routine. A few months passed and ANOTHER package came in the mail... At this point I started wondering why I was still receiving product. It turned out that they had been charging my credit card for all the interim months. When they tell you the product is only X amount of dollars monthly, what they mean is that they are SPLITTING up the payment over a few months because it is actually upwards of $100 CDN per shipment.

I, like a lot of people, was curious about Wen Haircare Products. I finally broke down and ordered the introductory kit online. The first time I used it, I used the recommended amount of 10 pumps (I believe it was). My hair ended up being greasy looking once it was dried. I tried less pumps the next few times with the same result. I called in and was advised to use even less which I did and my hair still looked greasy and flat when dried.... hardly the look they touted on their infomercials. Somehow, the lady I spoke to at WEN talked me into getting a different "scent" saying the one I had wasn't for my type of hair. Ok, I decided to accept the shipment but in the interim decided that I just should use regular shampoo (in the meantime, numerous kits arrived on my doorstep while I was at work so I was unable to refuse delivery).

On May 28, 2014 I ordered a basic Wen Hair Kit from the website of Guthy-Renker@crm-inet.com and charged the amount of $29.95 to my Visa debit card. On June 29, 2014 I noticed a charge of $33.94 on my account, and e-mailed them about this charge. They said it was for the first of three installment payments, totaling $101.82. I immediately canceled my account and they sent a confirmation e-mail of the cancellation on July 1, 2014. The agreement I read on their website said there was no commitment required, and no minimum to buy, so I did not expect any further charges. I received the 2nd shipment they are charging $101.82 for! Today, I am returning it with tracking and asking that these charges be reversed. Of course, I will pay for shipping. I feel this is false advertising because I did not receive any prior notice of another shipment or additional charges. My basic order stated it was a trial package, with free shipping, and free gifts, not a commitment..

First I tried to cancel my auto-ship but the phone kept redirecting me! They kept saying positive comments about Wen Hair Care and how I should continue using it. I tried to cancel but they always stopped me after I pressed a button - This went on for about fifteen minutes before I got fed up and hung the phone. After that I tried the live chat on their website. Imagine my surprise when they told me they will close my account manually. What happened? A month or so later, another shipment arrived - with a charge of $100.00!

I made a first purchase of the Wen by Chaz Dean hair shampoo and conditioner kit which was advertised for $29.99 plus free shipping. This was on their official website. I thought it was a great deal and had been wanting to try this shampoo. After it arrived and I tried it, I hated it. It made my hair dull and feel greasy and unclean. I returned the product as it was said I could return it within 60 days to get my money back. I paid for the postal fee to return it along with tracking per USPS. It arrived to them on 6/16/14 per USPS tracking information.

I started using the WEN Sweet Almond Cleansing Conditioner about 6 weeks ago. I have naturally curly hair that is very fine, just past my shoulders. I used the conditioner as directed 3-4 times a week. Soon after I noticed considerable hair loss. I comb my hair when wet in shower which was filled with hair. My drain full. I thought maybe it was a nutritional imbalance. However, I supplement with Biotin for hair growth and never had a problem with hair loss in past. I spoke to a friend who mentioned she heard that Wen users were complaining of the same. Coincidence? I think not. Will return 3 month supply I just received and cancel. Beware. Also, ingredients are not natural by any means. Gluten sufferers also beware as there is wheat protein which can cause a reaction. I spoke to customer service who transferred me only to leave a voice message. Will give them a day or two to call back. Then will return. Buyer beware.

I order 5 bottles of wen cleansing conditioners because my aunt got me one for Christmas and at first it worked great so I got more. Then my hair started just falling out. I mean bad. I'm bald in spots. I stopped using it and hair still not quite right. There's got to be something done. My hair was so nice and long now it looks like **. I'm going to talk to a lawyer because I don't even want to leave the house anymore. Thanks to wen by Chaz Dean.

I called customer service who stated they would send me postage or told me to refuse the shipment. UPS does not require a signature, so two incorrect orders WEN sent to me. I did not order the WEN products with the travel kit or small samples. I was charged $29.95 for one order and $39.95 for the other order. No 'free shipping' label was sent to me prior to getting the shipment. Now, I will be charged the cost of shipping on both returned orders that I did not want in the first place. Both orders were incomplete and WEN charged my VISA anyway! Buyer beware.

Unless you are running a hair salon do not order this product. No sooner than you open the bottle they charge your credit for another box of this crap. Insist on cancelation but you are better off blocking them from your credit card or changing the number.

I'm 44. I have thin hair and I dye it a lot. I ordered Wen over the phone from Canada. I got my order within 4 weeks and bonus travel pack was included. I was only charged once and I have never seen any more in the mail for me. I used a prepaid credit card that I never put money on. So if they did try to charge me, it didn't go through. But any way surprisingly, I absolutely love the product. I'm not happy with the leave-in treatment or the frizz control or deep hair repair mask. I only love the cleansing conditioner. Anyone trying to sell theirs, I'm willing to buy, at discounted rate to take them off your hands. I paid $29.95 plus tax. I will pay up to $20 for your unused portions.

I have dates of email transaction, but asked 6 weeks in advance to cancel a $29.95 order. Prior I asked what a special order would cost and was told $134.00. Told that far too much cancel. Did not do so and on 4/14 mailed out order. On 4/18 printed my ups slip paying $15.44 and mailed it back. They gave me $23.00 back. Saying they mailed a return slip for me to use and mail. Yes they did, it is dated 4/18 but I got it 4/28. So they type in wrong dates to obtain extra money. Now they will not give me the postage back plus and extra $10.00 for the 33.00 they first took out as monthly payment on the $134.00. Principal of it now. How many others do they do this too. Mail fraud next step.

The first time I used the products - I really, really didn't like them. But I tried them again about a year later and I used less than they suggested and I COULD NOT BE HAPPIER! Love them and my hair looks the best it has ever looked. Now, having said all of that - I am pretty sure that their customer service/order department Guthy-Renker is either on drugs or maybe needs to be! They are the worst I have ever dealt with for any product or company! They are ill-informed, rude, lie and also ineffective. (Hmm, I'm wondering if I've left anything out). They don't know their products - one will say they don't have a product to correct a specific issue. The next will say they do! They don't know what they can and can't do with shipments - they are just a mess. I will continue to use the products but will find another way to get them.

I ordered this product and when I received it, I hated it. I called customer service to cancel, and they told me to try a different product. I did, but with the same results. I shipped both products back, in the same box with both invoices. Apparently, this is a horrible idea. They said they would return both payments to me, so I start waiting, and waiting, and waiting... I call back and they try to tell me they only received one, not both, after 2 different people I spoke with said they had received them. Then they tell me they never even released the funds back to my account. WHAT?? Not even for the order they said they did receive. All I keep getting is, "I'm sorry, ma'am, would you like to try our new product?" SERIOUSLY??!!

I started an order but did not hit the submit button. I created a new order and completed it. Wen shipped both orders even though I had not completed the first, essentially stealing the money from my account based on a partially completed order. After much telephone frustration I finally got authorization to return the one order and was assured my other account was closed so I would get no monthly reorders. Sure enough, a month later I got a new order and more money was taken (unauthorized by me) from my account.

I called 800-685-3216 and requested the subscription being sent to my Mother be cancelled. Charges appeared on her next two credit card statements. I called again 04/28/14 and specified 'billing problem' when I called. Spoke with Amy, who said there was NO record of my earlier call to cancel subscription. There should have been, as I made the call. This time, I asked for, and received a cancellation number. (**) Will see if this stops the recurring billing issue, and future product shipments.

I purchased Wen and right away realized it wasn't the right product for me as it left my hair weighed down and oily feeling. I called to cancel and they offered to send me a return authorization and return label, but would send me the product right for me as well as a gift. Fast forward 6 months I received another box with a bill for $137.86 to be billed to my CC in 3 payments.. I would NEVER pay that for any shampoo, nor did I want anymore of the stuff...I called in Feb. 2014 to return the product and "surprise" they said my account was suspended not cancelled and as of now April 28, 2014, I still haven't received the RA and label to return and have been in "credit card dispute" since March 13th....They only offer a 60 day return policy so not sure how this will turn out yet.

I dislike this stuff... My hair is still dry and flyaway... and I don't blow dry or use heat styling tools. I noticed that money was removed from my account by the company... I called to complain, read that my next shipment was in 90 days... I didn't need it since I still had my trial stuff. The lady I talked to was extremely rude and unhelpful. I told her what I read on the paperwork I received, and told her to cancel my account as well as stop the shipment. I was told that they couldn't stop the shipment. 4 weeks later, I get the shipment and a bill for over $100. I had the return postage slip in less than a week after I cancelled.

I thought I would try Wen when I saw the special offer to try for $29.99. Apparently they forget to mention that they would continue to withdraw money from your account after you cancel. The product did nothing for my hair. I have thin hair, was under the impression that it would help. I was wrong. It didn't work. Since I cancelled any further product to be sent to me, which I emailed 10 days before the 30 days was up. I was told they charge your account 10 days before they send out the product. What a ripe.

I should have Googled this company and included the word "scam" in the Google search. I ordered a special offer today and it was supposedly $29.99 with free shipping. I immediately received a $39.99 alert from Amex. I called Wen to find out what was going on and got a lukewarm explanation. I called Amex to immediately dispute the charge. They are disputing it and freezing another further attempts to charge my card. This is why I have an Amex card. They rock when it comes to shutting down vendors, like Wen. I was looking forward to trying this product but I simply no longer trust this company to do the right thing and not mis-charge my credit card in the future. Chaz Dean has obviously signed up with some online outfit to do his web sales. It's a nightmare, from what I see on the Internet, and he needs to take back control of his branding and reputation. :(

Horrible predatory business practices! To be fair, let me state: I received this product and was hooked. It works great for my hair type. I was thinking I would stick with this for a long time. HOWEVER, they continued to charge my card, THEN shipped product which I did not need. I tried to change the settings to be able to receive shipments only when requested (not an option). When I tried to cancel, they told me I had only paid 1 of 3 partial payments on the product I was rejecting. I would have to be charged more money to even cancel. Horrible. This kind of subscription online business should be legally banned. I hope they go out of business, and a company with a sense of fair business practices sells this hair care formula instead.

Has anyone experienced any female health issues while using Wen? I'm off the shipping list because of the whole money issue that everyone else is saying. But I was curious to hear from other users if anyone else had any reoccurring UTIs or other issues to report. I'm not blaming this product. I am having some problems that I've never had and was researching all areas of products that I use. I actually liked the product but am unwilling to pay what they charge.

The product is great. The billing practices of this company should be illegal. Took eight phone calls between this rip-off of a company, me and my bank before they would stop sending shipments (even after I cancelled, and cancelled, and cancelled once again). Even after they stopped sending the products, the billing continued. This company is a JOKE! I would sooner kiss a bathroom floor in Vegas than to give WEN my cc details.

I wanted to try this... people raved about it, so I ordered a sample and then saw another cheaper offer and ordered that sample, also... And next thing I knew, I had a bill for $106.00 and three bottles of the stuff. And so I wrote a check, and wrote on the check, final payment and they went ahead and bill me for another shipment and then sent it... AFTER I requested that they stop. And it took 4 phone calls to even get to talk to a manager. Still not happy. They need to find a better business model and train their customer service reps. Very bad experience.

I will not give Chaz Dean a bad reputation. My first order was from Guthy Renker Wen by Chaz Dean. I tried the SAM CC I loved because I am in transitioning of my ethnic hair and it made my new growth soft easy to comb and the relaxed portion was also extremely soft. I couldn't stop talking about it and having my coworkers touch it. Since I love SAM CC I thought I would also try the FIG CC since it was especially made for ethnic hair. I did not like it because my hair was not soft, it was hard and rough to the touch. I must mention that when I tried WEN the first time I was also coloring my grays using JUST 5.

I love the product but disagree with their billing me this method. You are charged in advance for the product you have not received. I know I have been overcharged and requested a refund. They have not sent me all of my money as of today, 3/30/2014; however I have been refunded my pending payment. That however took Wells Fargo banking to do that one so now I am still waiting on approximately $120.00 still to be returned.

Beware of the Wen Chaz Dean hair care product ripoff and unauthorized credit card charges nightmare! If you order this product online or an introductory offer you are in for a credit/debit card battle and good luck on getting the charges stopped and/or removed from your credit card. Several months ago, I ordered what I thought was a one time product sample of Wen shampoo and volumizer. This one order started an unending chain reaction of unauthorized credit card charges for products I never ordered - months of unending shipments and returns. Calls to Guthy-Renker (Guthy-Renker is a Santa Monica, California based direct-response marketing company that sells products directly to consumers through infomercials, television ads, direct mail, telemarketing and the internet) were never satisfied and I had to finally have a lawyer intervene. I also had a family member that ordered a sample (Parade Mag ad - again Guthy-Renker) paid by check and received the product. Within 6-8 weeks an order was delivered - not opened - refused and sent back - then a bill for $104.77 was mailed...more calls to Guthy - this is still being fought! BEWARE- of the auto mailing of this product and GOOD LUCK. Honestly the product is not worth it.

Forget that the products were overpriced and did not do what was promised. I was very, very careful NOT to sign up for their tricky automatic refill mailings. They sent the refills anyway -- $45 plus postage. The charge came before the product, but they said it was too late. They would send a prepaid return box. A box arrives, no prepaid label. A $4.95 charge shows up on my credit card for the missing prepaid label. They promised to remove the charge once --- did not. They promised to remove the $4.95 charge again -- they did not. I have no idea how this story is going to end, but am so mad that I had to begin writing about this miserable company. The to NOT auto-renew - lie. They promised to prepay a return - lie. They promised to refund a charge twice so far and have not - lie. I am a seasoned buyer on .com sites, but nothing prepares you for being blatantly lied to. Bottom Line: Avoid Chaz Dean/Wren Hair products and its online site.

I ordered the product last 2 months and later when ship new package to me and keep charging on my credit. Talked to the reps on the phone and she seems like annoyed by me and answer my question quite careless about what happened!!! Kerry or someone name sound like, she was absolutely make me sick. I have returned that package on Feb 21st 2014, until now a day of 20th of March 2014. I didn't get my refund back. What a horrible process when we took the money from my account is like a click but when I asking for a refund it take forever for them to do. Do not buy it online unless you sure when not going to keep sending and charging on your credit card.

I do not hate because of the product but the treatment of trying to return because the product did not work for me. I received the product, tried a couple of times and it just made the texture of my hair "poofy" for lack of a better term and the texture just felt odd. That's OK not everything works for everyone. My issue can when trying to return (they have a 60 day Money back guarantee).

I've been using this product for over a year and I love it. I too have gotten the run around on a billing issue and even had two people out in out lie. I had been waiting for months to get the cleansing conditioner. I seriously was in tears. I had three different stories from three people in one hour so I call one more time to see what other stories I'd get and this guy listened to what just happened I even gave him their names and he sent me a bottle for free had, it shipped overnight and I got it the next morning. I was so happy. I haven't had any problems since.

I am SO angry. I have called and spoken with WEN representatives TWICE now who has assured me my account is cancelled and yet again my credit card was debited and another shipment is on its way!!!! Not only is this unacceptable, I've had to get angry with the reps as they continue to ignore your request to cancel the product and continue to try to keep you on an automatic shipment schedule, they are relentless. I don't want this product anymore as it no longer works for me and this business practice is UNACCEPTABLE to me. What recourse do we have to get our money back from this scam?

Ordered product and from day one everything was done wrong. I've been calling since 10/30/2013. I was told to go to my bank and have them fax over my bank statement saying I received an overdraft fee due to an unauthorized transaction and to put it at attention **. Then on 11/06/2013 they refunded the unauthorized debit but not the overdraft fee so I had to resubmit the fax. Still no refund. Then I was told that they felt sorry for my inconvenience that they were going to make it as if it were an installment $34.95 and it would come in the form of a paper check because I had them to remove my debit from the account and that a check was mailed out on the 14th of January. And today is 2/28/14, still have not received called back because I called on 2/26/14, they told me that they were tracking the check that they would call back 24/48 hours. No call now they gave me and still waiting.

I honestly do love the shampoo, but WEN loves overbilling!!! Every month $40-$50? I was set up on a 90 day shipment and was billed almost $70 the month of the shipment, then $40 the next month! I was never told anything about this!!! I called and complained and they basically just said, "That's the way it is"! I love the shampoo, but not for $50 a bottle! I don't use a lot of shampoo and now have 6 bottles in stock. This is nothing but a scam! I can order the shampoo on eBay or Amazon when I will need it. To hell with this damn company!!!

Order one time for birthday present. My girlfriend had to go to emergency...allergy reaction...lost hair...bad product.....Then, one month after, more product was delivery to me. Did not accepted the product and told to the courier to return to sender. Call when to not send me anymore and they are not authorize to take my money on my credit card....One week later, they took more money at higher amount. I had to cancelled completely my credit card....Customer Beware.....

Chaz Dean/Guthy Renker harassed me for several years to pay for merchandise I didn't receive. I only accepted 3 shipments of Wen and returned all other shipments unopened. So I just paid $100 for merchandise I never received just to get them to stop harassing me. I explained everything to them but they didn't care. So I am never going to buy anything from Chaz Dean or Guthy Renker again!

My complaint is much the same as the others. I bought their starter kit for my daughter as a Christmas present. She told me she tried it for a couple of weeks before throwing it out. She said it made her hair feel greasy and unclean. Anyway a couple of months later I received a late payment notice. I assumed it was some poor bookkeeping seeing how I already paid in advance. I returned the notice with a note that I had already paid. A few more notices came before a collection agency sent me a threatening notice.

On January 7th, 2014, I ordered the deluxe kit from WEN. I waited a month for them to ship this to me, only to be told it was on back order. I never received any email or any phone call to let me know it was on back order. So I call them to ask what the hell was going on with my order. They finally tell me it was on back order. They tell me to wait a little more as it was apparently shipping in the next few days. Apparently to them that was what was really going on. It didn't ship. So I call back and cancel my order.

Pretty much bought this stuff for my mom's birthday and so far it was alright for her I suppose but what got to me was having my paycheck today and then immediately charged $38 by this Dean guy and I called my bank immediately to check who this is because it's been at least a month. I forgot totally that he owned the hair product Wen so to my surprise I was charged twice for no reason. Immediately called Wen and they said its because of another auto shipment and boy was I furious but I told her to cancel and she said that she doesn't see any charge for $38?... After reading everybody else's reviews I'm not gonna tolerate this. As soon as I get off work I'm calling back to demand my money back and gonna get the manager's name and make sure my membership is canceled because this product is a big fat scam. Absolutely ridiculous.

Ordered a starter kit which included several "free" products for $29.99. I thought that was a decent deal for all the products. When I opened the packing slip I found that I was enrolled in an "auto ship" program. I don't recall signing up for that. The auto ship is $29.99 PER MONTH (and only includes 1 product), but the product only ships every 3 months! That equates to $360 a year for 4 bottles of "cleansing conditioner" or $90.00 a bottle! I've only used the product a few times and kind of like it, but not enough to pay $90.00 a bottle. I called to cancel and hope it really is cancelled! The next day I got the "free" bottle of vitamins only to find that that was also an auto-ship trap. Called and cancelled that also. After reading other reviews, I will be scrupulously checking my bank charges to see if I am still being charged.

The product is ok (not that I would re-order) but the customer service is awful. I received an auto shipment that I never signed up for or approved. I refused delivery stating I didn't order it, return to sender. I called customer service explained what happened, told them I never approved automatic shipments or signed up for any membership. The first call was greeted with a not so nice woman who eventually hung up on me. I called back and was assured they would cancel my so-called membership.

I purchased a $43 starter kit of Wen products as a Christmas gift for my granddaughter. Much to my surprise, in January I received a $111 box of Wen products that I did not order which Wen Customer Service described to me as a replacement kit that was part of my "membership" in Wen products. I talked to two customer service representatives and neither of them could tell me how I became a "member" of this group. Wen will take back the products, but I must pay the shipping and handling both to and from their company. I believe this is a very questionable marketing practice targeted at unsuspecting customers and I think it should be discontinued.

I liked the product all right and would be happy to continue using it but the customer service is awful! They are in no way working to keep their clients or to make their clients happy. I had a package that I did not receive. I called customer service and was told a replacement shipment was going to be sent. Instead, I got an affidavit that I needed to sign stating that I had not received my shipment. At the time I was happy to sign the form because I had not, in fact, received my package. I called customer service once again to check to see if a shipment was coming and had another battle with a rude agent. I finally got my replacement shipment and then realized I was actually charged for both. I tried to rectify the situation only to find that the company had cancelled my membership. I thought it was extremely funny. They had a sucker in me and instead of keeping me happy allowing me to spend $40 every month on their product, they just cancelled my subscription. Do not do business with this company. They do not care about their clients.

BUYERS BEWARE!!!!!!!!! If I can save just one person by being ROBBED by this company, then perhaps my loss is not in vain. I ordered the usual $29.95 kit. Much to my surprise a month later my card was automatically charged again, and I received a 3-month supply. I had not even finished with the first one. But more importantly they continued to charge me even after I returned it. Mr. Chaz Dean, you are a thief. I don't care what legality you console your conscience with, in my eyes you and your company are manipulating the consumer system and stealing.

Ordered promotional ad $29.99 like the product. Also had offer for free vitamins. At no time did they say it was an auto ship item that I needed to cancel.... I am referring to the vitamins so I got another bottle, I haven't used the first one. So I called and told them, "Please cancel my order, I will pay this thirty dollars but no more." This month, I get another $30 plus charge. I call and she tells me yes, you have cancelled it but the pills were 90 dollars. What... Vitamins, they were broken down by month, you still owe on them. So I decided I no longer want dealings with Wen or Guthy-Renker whatever her name is. Now I did over phone payment for remainder. Today they sent an additional bill for Wen apparently the auto ship for it as well is on some three month breakdown. So the three-month supply is over 100 dollars. So disappointed plus shipping high price at that. Disappointed in all of the extra fine print.

I ordered this product thinking it worked. It broke my hair off and I've been using it for months. Not to mention they keep sending me this crap, overcharging my card before I even get done using the first package.. They lied and said they told me they would keep sending this mess and charging my card every so often. STRAIGHT OUT LIARS AND THIEVES! I had to eventually cancel my credit card so they could no longer charge me for anything. Not going to be long here. Just really pissed off! I'm thinking about taking further action against them as in sue their **! I'm also thinking about contacting Huffington Post about this scam this Chaz Dean character has going on.

I saw a special for WEN on TV and decided to try it. I ordered it online and was asked if I wanted to set it up for auto-ship. I said, "NO." After completing my order, I receive an email confirming they had received it and then an email stating it had been shipped. Then I received an email thanking me for ordering Vitamins through Guthy-Renker. I thought it was a mistake and ignored it. I received the WEN and was appalled at the amount of shampoo required and method to use and decided I didn't like it because it would be way too expensive to use.

I ordered the WEN because friends said it was great for your hair. However, with one use I had a severe headache due to smell. I called customer service the next day and was told to return to the Arden, NC address and given a return authorization number. I was also told I just needed confirmation of receipt of the product there. Now, over 2 1/2 months later, my refund has still not been processed. They are now telling me I have to fax proof, etc. This is not right. I have never had this issue w/ any other returns.

I fault myself for not reading my bank statements in a timely manner. But I did not order the products in the first place. I previously did order some Wen. And because I did not reorder them, they kept sending me offers for special prices if I would commit to regular orders. I did not respond to any of them. I sent their box of stuff back to them. Now they tell me I have to wait four to six weeks for them for a refund. When they charged me for the final payment my bank account was charged another $30 overdraft fee. They now owe me $98.55 of products I did not order and another $30. They tell me I have to wait four to six weeks for my money to be returned to me. It did not take them four to six weeks to charge my account! I sent their products back to them via priority mail and according to the USPS tracking system, they have received the products. I find this four to six week wait unfair. And why do they not require a signature from the customers before taking it upon themselves to send and charge for products. This seems unlawful to me. And they tell me their terms are on the order form. I did not read their form because I did not order any products!

I have 2 unauthorized charges by WEN. I ordered some product to try back in September. My credit card was charged. I ordered it years ago and stopped using it because they kept sending me product that I did not order and charging my credit card. This time I called to make sure I would NOT be sent any additional product or charged for additional product. I was assured it would not happen again. They charged my credit card again in November and December for product I did not order. They said they would issue a credit once they receive the product back which I already have returned. They said it would take 4 to 6 weeks to issue a credit and to stop charging my credit card. FRAUD FRAUD. Now I have to pay bank charges to have the charges blocked.

This company uses fraudulent methods to charge your account for products not ordered and products that have been returned. I have made several attempts to clear my account. I closed my account with WEN and they still made a charge on my credit card. I do not have any of their products and have returned all products which cost me shipping fees and still have not received any credits from WEN. Do not buy from this company!

Ordered what I thought to be a one time shipment of Wen which I received. I then got a bill for additional products I did not receive. Called Wen to cancel my account, followed by two more calls when I never received the cancellation form they stated they would mail. Form was mailed and account was supposed to be cancelled. Received another bill, yet another call to Wen. Customer service was not able to send or provide verbally any documentation of signing on for multiple months of this services. NO PRODUCTS WERE RECEIVED AFTER THE INITIAL SHIPMENT. Called credit card company to stop payments and recoup these charges for products never received, which they did. Today another $105.75 bill that was "overdue". Called Wen for the 5th time, account shows that it was cancelled, but they were trying to obtain the payments the credit card company halted. Company says they will clear the charges, but at this point who knows. Avoid this company at all costs. Internet is full of similar stories.

I changed my email address and informed Guthy-Renker. I let them know I needed to access my account so I could verify my ship schedule and what and when I wanted to order. They kept putting me off sending me robo emails saying they were on it. And when I talked to them, assuring me they would change my email address and send me an email to my new email password it. Never happened. I called for the third time and lo and behold, they had just shipped me a 90 day supply of Sweet Almond Mint (which I hate). I had ordered Lavender and they shipped the Sweet Almond Tea in the first order. When I told them I was going to refuse the pkg and send it back, they told me to wait and they would send me a label. That never happened either. I did return the unopened box marked "did not order, return to sender" but they have charged my credit card. This is a shoddy way to do business and I intend to get my money back. Never, ever again will I do business with WEN. Oh and they keep emailing me constantly as if I am a happy customer. They are totally clueless.

Product ordered for $29 introductory price, then more shipments came for $106.74, when my wife tried to cancel, more monthly shipments arrived for the same charge to her credit card. She closed the card, and they continued to ship monthly shipments at the same price under a NEW ACCOUNT number, but how do they collect if there is not a working card? They take customers to collection for the products customers cannot return, because their address is only a correspondence address. But they screwed with the wrong person now, because I am also a consumer advocate!

I order a trial pack for one time use. I got replenishment 5 weeks later charging my credit card $90 plus. I am so disappointed with WEN for sending replenishment without customers requesting for an order. I called their customer service dept. I was told that it was their company policy that they send replenishment after trial pack without customer reordering. Please be aware.

They automatically shipped me another 90-day supply and I've only had the first shipment 30 days. Not nearly enough time to use. No where DID I see this would happen when I first ordered to try the product. Otherwise I would not have ordered. I hate this practice. Would never order again.

I at first loved and even stocked up on product. Then I noticed hair loss, more and more hair loss, with every use. I now have thinning hair with bald spots. I finally put it together - it was the hair product. In one week as of now, going back to old products. My hair loss is so much less. I just hope it grows back. I thought this was all natural products. I have no eyebrows, practically, and bald spots on my head, and crying to boot!!! Someone with money needs to help stop this!!! As the average person, we just get the runaround.

The Wen product made my hair fall out! It's been almost a year since I first purchased this horrible product and till this day, my hair is falling out. I am so upset and I am trying to find a way to sue them for the money, effort and time that I am wasting just to find out how to stop this hair from falling.

I opened an account with Wen Hair Care System by Chas Dean in October. I canceled my account on February 12th, 2013. I called on March 4th and they can't even tell me they received the product. Operator kept telling me that in 8 weeks, I should see a refund if I returned it. (My confirmation number from the post office shows they received it on the 15th of February.) Until then, the operator assured me that Wen will continue to keep taking out any monthly installments I still have due, even though I canceled and they have the product.

Wen advertised a 60-day trial guaranteed product, which I requested. I was not satisfied - the product totally dried out my hair. I returned the product as specified (it said return even if the bottle is empty) which was half full. When I returned the package, I called to cancel. They said they cancelled but then transferred me to an automated system to make payment. A second and third package came. I returned the packages, wrote in red permanent marker "Return To Sender" and they had a nerve to send an email bill for over $100. I called yet again to complain. They said they cancelled, but forwarded me to an automated service again to make payment. This is ridiculous and happening to too many people.

This company sucks and their customer service sucks. I called and ordered the product. When I called to cancel the order, they told me to refuse it when it arrived and they would credit my credit card. I did as instructed and didn't get my money back. I disputed the charge with the credit card company. They credited my account and now WEN has turned me over to collection. They got back the product and still want money. My recommendation is, do not buy anything from WEN by Chaz Dean.

This company sucks and their customer service sucks. I like their product, but I have been buying it on Amazon and eBay because it’s cheaper and you don’t get locked into the subscription plan. I saw a really good deal one day that was the regular 30 month supply package plus an extra cleansing conditioner for the same $29.95 price. I called and asked customer service if I could sub in anything for the products I don’t use (deep conditioner, the gel, the pomade stuff) and they said sure. I asked how this would affect my price and he promised it would not affect the price at all. I confirmed this several times, because I knew it was probably not true. Of course, I have nothing in writing. Not surprisingly you can't make changes to the contents of your subscription on your online account, probably for this reason.

Please do not buy this product. It made my hair break and fall out to such an extent. Please, do not do this to yourself. Just get Nexus or Aveda. As a girl, I know we are all attached to our hair. Please don't go through what I am going through right now. I would not wish this on anyone. I don't know whom to contact to take this further, but it needs to happen. Please don't get it. My heart would break to think of one more girl going through this experience as well.

I decided to try this product after watching an advertisement on TV. I ordered it. True, you see an immediate difference. However, I have fine hair and this product left my hair limp. I stuck with it as recommended but it made my hair so flat and even more limp. It felt almost greasy. Then I kept receiving more products in the mail. It turns out they put me on auto delivery. They said it was stated. I called to cancel and it took two evenings and about 45 minutes each night to go through all automated prompts to get it resolved. I had to ship the shampoo back at my expense. I wrote several emails and did not receive a response. What a disappointment.

I started using WEN in January 2011 at 28 years old and the product worked great for about a year, though I've recently been experiencing hair loss. My hair is now noticeably thinner and very brittle. My mother started using WEN about the same time that I did and has been experiencing the same results. This week, I googled "WEN Hair Loss" and discovered hundreds of posting from other WEN users who have experienced the same hair loss results that my mother and I have. I feel deceived and have canceled my membership.

I ordered WEN Shampoo (conditioner) for $34.95 (shipping was free) and I took their offer of upgrading to a larger size. But when I received my order, I could not believe the size of the bottle! It was no larger (and smaller than some) than store bought shampoo. So, I thought they had made a mistake and sent me the original size. Then, I looked at the invoice on the box and saw that they were charging me over $104.00!

I received the $29.95 promotional package charged to my credit card. I did not like the product. However, I received another shipment a few weeks later. I immediately contacted WEN customer service and they provided a return authorization number. I packed the shipment and sent it back via registered mail. However, I was charged for not only that shipment, but also subsequent shipments that I never received. Getting this taken care of with WEN was a nightmare. I contacted my credit card company. They were able to get my credit. A short while later, I got a notice from a collection company regarding unpaid WEN shipment! This company is unscrupulous.

I placed an order for 2 sets of product for a promotional price with a coupon. They said call back any time and reorder up to 5 sets off orders per coupon. I was never told to keep the coupon code for the next call, I assumed it would be on file. They also lock you in a 30-day auto-shipping like Proactiv unless you cancel it. I liked the product and tried to re-order but was not given the promotional price as the first two. I didn't have the code so they wouldn't honor me the price of $29.99.

WEN hair care system. It is advertised on TV for $29.95, and when you call, they are spewing product size increases, longer supplies and prices to sound like you are getting so much more so little less! Wrong. This product made no difference in my hair and I was going to just let it go as a bad decision until I realized I was charged a total of $112.19 for one extra bottle!

WEN is sending out false advertisement. When I spoke to the representative to order the WEN product, I specifically asked her if there was automatic billing involved, and she advised that there was not. I explained to her that I would like to try the product out first to see if I like it. She advised me that I would only be charged the $29.95. However, I received an invoice of $104.95 and was totally outraged because this is not fair to myself or the consumers. This is totally false advertising. This situation needs to be addressed as soon as possible.

In December 2009, I purchased hair care products from Chez Dean. The product did not work for me. On January 30, 2010, I received a shipment of product; and my credit card was billed $97.84. I called the customer service center on February 4, 2010 and spoke with Scott. I asked that customer number ** be cancelled, as the product did not work for me. I stated that since I knew someone who did like the product, I would keep this shipment and requested that no other charges be billed to my credit card.