WEN by Chaz Dean Reviews

I've used WEN and SIXTHIRTEEN on and off for several years. I'm in an 'on' phase right now. I felt it was one of only a few shampoos/conditioners that improved the condition of my long hair. However over the last 6 months I began to notice that I was beginning to lose more hair in the brush, down the drain, on the bathroom floor than usual. I found it genuinely concerning. My scalp was also becoming itchy. I never directly correlated my hair loss or itchy scalp to WEN, and so just recently ordered a new bottle from an online retailer. It arrived earlier this week on exactly the same day I saw the report of a class action on the nightly news. This was the very first I had ever heard of complaints about this brand and I don't live under a rock. It was shocking.

I have been going crazy trying to find out why I am losing my hair for the past year. I went to my doctor and they gave my Premarin and I have been taking Biotin and now I see that it is all connected to my use of WEN hair products. I cancelled my account today and now am trying to find out how to get in the class action lawsuit. Can anyone help me??? Attached are before and after pictures.

I was a really happy person to find WEN about 2007 with a small purchase of cleansing conditioner product in the lavender. I was a hair dresser at the time and wanted MORE volume and all that was promised - professionally colored, which did not really hang on as the ends were always lighter. I then bought a gallon from QVC and never had one issue also using the treatment spray which revived the curls beautifully.

Like a lot of others - I tried this product because it was suppose to be great for my hair. As I was using it my hair was falling out. I called the customer information line and they asked if I was using the product correctly. I answered yes and so they asked if I was using the conditioner. Once again yes. So their next response "Don't wash your hair as often". I discontinued the use of this product and cancelled my subscription. Telling a person not to wash their hair should not be the answer.

I thought this would be a great product and it isn't!!! My hair fell out in clumps and I have several bald spots and my part is wider. This is devastating!!! I cancelled my membership and they kept sending it to me. I have several bottles sitting around. I gave some away to others and they didn't like it either. They have sent me a bill saying I still owe them 19.00. I want this crap taken off the market. I am a very dissatisfied customer with thin hair!

I just found out yesterday that there is a class action lawsuit on WEN and yes my hair is also falling out. I have used this product for 2 years. I have cancelled by subscription to WEN and I have stopped using it today, December 17, 2015. Can someone post more information about how to get on this lawsuit or contact me. Thanks so much.

I have used 2 bottles of shampoo, so far, and I have experienced hair breakage and thinning in the past week. I was pleased with the product with the 1st bottle but now I'm not. So, I have stopped using the product as of yesterday. Will I get reimbursed for the unused product?

I just found out there is a lawsuit on WEN and yes my hair was also falling out and I had to cut it short because of the WEN. I stopped using it today 12/17/15. There is a class action lawsuit on WEN. I just hear about. Can someone post about because I have no clue on how to get on this lawsuit.

I have been using Wen for over 4 years. Have not had any problems. Even had my daughter use and no problems. Have tried reading reviews and hoping it is all on individuals and their personal allergic reactions. I only use every 3 days, only have used cleansing conditioner 613 and fig. Tried summer peach, didn't care for how thin the product felt in comparison to 613 and fig. I lose normal amount of hair. Never a huge amount as I keep a hair hat to catch all hair from going down drain. Only time large amounts come out when longer time between washes and it's extremely tangled and still never lost LARGE amounts. Still get compliments on thickness. Again though I only use the one product. No sprays or cremes. Just the main cleanser.

I lost clumps of hair and developed bald patches because of using WEN. My hair became clumped in my brush in the beginning. Then, my long hair got stringy and sparse. I had to get it cut short and start all over again. I returned it and told them of my dissatisfaction.

I have used this shampoo for at least two years. It didn't occur to me that it was the shampoo that was making my hair fall out until yesterday. I have even gone to the dermatologist but he could not find anything wrong with me for my hair to be falling out. My hair falls out in clumps. I am very thin on top of my head. I will no longer use this shampoo. I cannot believe that I never thought the shampoo was doing it. I hope and pray my hair will stop falling out. Your shampoo is expensive plus the hair that was on my head that is gone was worth a lot of money too. What are you going to do about this?

I received the product as a gift and I was very excited to try due to the wonderful commercials I've seen. A few weeks ago I noticed my brush became full of hair as well as my hands when finger combing the product through my hair in the shower. I had no idea why this was happening and my last thought was the product. A few days ago I woke up and rubbed my head as my scalp had also begun to itch and I was shocked to find a large amount of hair in my hand. I expressed my concerns to a friend and was told that I was not the only one to have these frightening results. I was so frightened that my hair loss could be permanent and have sworn off this dangerous and damaging crap for sure.

My daughter and I started using WEN products this past spring. At first I loved what it did for my hair. I noticed after a month or so that we both were losing quite a bit of hair in the shower, especially while running it through our hair. I didn't connect it to the products at first. After a while, my daughter started complaining about burning and flaking on her scalp and was convinced it was because of the Wen. I told her that I would never buy anything that would harm her and had researched the products. She refused to use it anymore and after a few months, she still has discomfort but the burning and flaking has ended. Myself, on the other hand, continued using, thinking that my hair loss was natural at my age.

I have been using the Wen product for 6 years or more. Always thought it to be a great product. It changed my hair from being split and unmanageable to soft and shiny. I liked the fact in the morning, all I had to do was run a brush through my hair and it looked great! And I'm a guy with long hair. When I heard that there was a possibility it made your hair fall out after continued use, was hard to believe. But...I have noticed in the past year or so, my hair has been getting very thin and falling out more than I thought was possible. Even thought of taking a picture and showing it to a friend because it was a lot of hair. NOW I heard statements from other people continued use of this product has caused their hair to fall out...I don't think I'm going to be using this product any longer if this is going to continue. I hope they find the cause of this. Up till now this has been a GREAT product. SOOO SORRY CHAZ...But I don't like the fact that my hair is falling out.

I began using WEN in April 2015 and the very 1st time I used WEN, my hair began shedding while rinsing. At first I did not associate it with the hair product because of the celebrity advertisement and beautiful head models that had healthy and thick full heads of hair. I could not imagine such a highly publicized and advertised product would be bad. Fast forwarding I continued to use WEN for 4 months and each time I washed and rinsed my hair, globs of hair would come out. My husband while cleaning the drain commented "wow you could make a wig with all the hair that is in the drain". Now my hair has a small bald spot broken off throughout my entire head but more so in the crown.

I thought Wen would help my hair to be healthier and smoother. At first I thought it was great. But as time went on, my scalp started becoming itchy and I had scabs in the crown of my head. Recently I noticed that I would feel itchy and feel in my scalp and feel scabs and it would itch and bother me. I have lost hair as well. My scalp has never been irritated and itchy like this before. Then I saw the news and I have cancelled any further shipments of WEN. I will go back to over the counter shampoos and conditioners. I hope my scalp will be better. It has been very painful and annoying. I would not recommend the product at all.

I have been using this product for almost 9 months. Let me start by saying I am so glad I found this because I could not figure out why my hair was falling out in big clumps. I thought maybe I was doing something wrong with this product. I used to have very long, thick hair now my hair is thinning out. I have stopped using the product and gone back to my regular shampoo in hope that it will fix the damage that Wen has caused. For the amount of money that is spent on this it is sad they still can advertise on TV. Please don't waste your money buying this product. It will just disappoint you.

Previously, I had purchased Wen Hair Care products and everything was ok. They do not disclose that in order to purchase their products, you have to be a member. Wen took my order, and then cancelled it because apparently, I was not a member. Even though I had bought Wen Hair Care products before and they were billing me! Wen has been billing me since April. I never received the products and I received a refund/credit back to my account. In the past, I've called twice and Wen told me that it was resolved. Wen sent my name to a collection agency. Another incident happened with my best friend. They billed her for $33.95. Even though she did not owe them any money, she paid it. Wen Hair Care continues to bill her for the same amount that she already paid! This is why they are scammers. Wen Hair Care will bill people just collect money that is not owed to them! Not to mention, their hair products, don't really work.

Used WEN because I have thick (had) hair and frizzy, frizzy hair. So I thought this would help it lay flat and smooth. It made it look greasy and thinned out a lot. I hate that I shed worse than my cat. I threw it in the trash and started using Nioxin. I'm getting my hair back... Never would I recommend this to anyone that likes having a full head of hair.

I had purchased this product along with the conditioners and have used it for one and half years, I have had lots of hair loss and broken ends. I have blamed the loss on stress or passed it off as such. I have had handful of hair falling out after shampoo and conditioning. I am now going to change the product to some other, do not want to go bald as some stated. As of today this product goes in garbage.

I bought the Wen hair products almost a year ago and have been faithfully using just their products during this time and approximately 3 months ago noted that my hair was thinning terrible and falling out from the crown of my head. I just heard about the problems with the Wen products today 12-16-15. I will not use the product again.

Now I finally understand why my hair has gotten thinner and am having hair loss and a very itchy scalp! I had thick, beautiful hair prior to using Wen! I used six thirteen and a couple of the other ones! Very upset!

I have been using WEN product for about two years and I have been experiencing hair loss. I thought it was a hormone problem until I read other people are experiencing this too. On the right side of my temple I have a huge loss of hair, little did I know what was going on.

About time people speak up about this product, Wen hair care. They would not stop shipments or charging for the product when they were told it caused damaged. They just said they don't recommend it to be used on blondes. The product never worked like they said. It did cause rashes and hair loss.

My son started buying and using WEN. His hair was falling out right and left. I didn't make the connection. I kept looking at what he was eating. Found selenium could cause that, Hazel Nuts, etc. We didn't think that was the problem. His hair was all over the tub, day after day. Told him to stop buying that expensive crap and use what everyone else was using. If we had only known. He's 27 now, very bald!!! He lost his hair at the age of 18-20. That just doesn't happen. Since he stopped, I see no evidence of hair loss. I'm angry, very heart broken for the young man.

I have been using WEN for over 5 years. I have never had any issue until early Spring Summer of 2015. I have always used the Fig but decided to try the Orange Blossom. I noticed my hair feeling dry and brittle. I thought maybe it was because I changed to the Orange Blossom. I have very long curly hair and only wash my hair once a week. I stopped using the Orange Blossom because it was drying my hair out. I changed to back to the Fig. Just recently I have noticed my scalp itching and now I have small clogged pores that have left scabs like it has been burned. I have a brand new bottle I have not opened. They must have changed something in the formula. They must be putting some chemical in there now. Something is severely wrong. My hair had not fallen out but it does not look like what it used to either. Sort of dried out looking. Now need to find something else. Something gentle and real and no chemicals.

I initially purchased Wen from QVC, then from WEN directly to get the gallon size containers. I used it religiously and one day saw I had a bald spot and severe breakage around it on the rear right side of my head and sheepishly showed it to my co-workers. When I contacted WEN and told them my hair was falling out and breaking and that I wanted to return their product for a refund, they denied me saying the return was too late. (They must have known!) I listed my WEN on Craigslist. - The right side of my head has NEVER recovered. It has never been normal since. (I was shocked when my co-worker just told me about other women experiencing hair loss!!! Who knew!)

In August, 2015, I began using Wen. I started with a trial size and it seemed that my hair was smoother and less frizzy. I purchased a large bottle through Sephora, and I started losing hair in large amounts. I thought maybe I was washing my hair too much, shedding, hormone changes or just part of getting older. My hair seemed smooth when wet but there were large clumps on my towel and in the sink after I brushed it. My husband complained that I was clogging the shower drain in the last few months but never connected the hair loss to the shampoo. I am now switching shampoos and hope that the hair loss is not permanent. I had thick hair and now it is a small thin ponytail. I will not use the shampoo another time and wish I knew sooner. Very disappointed.

I used this product between 2012-2014 buying from QVC and through the infomercial site. Stopped after the infomercial sight was sending too many unauthorized packages and having problems with their billing. Also realized my hair was falling out but never put two and two together... I am 66 and always had thick hair, decided it was from age. Spent money trying to find a right wig after wig and then using products to cover up my balding... They are expensive! After stopping in early 2014 I still have thin hair, but noticed it is coming back fuller just lately. Never thought it was WEN until I read the articles and want to sue!

I had the sweet almond mint, starter kit, it smelled great! After use I started noticing, a dry scalp, that was pulling my hair out. I started getting really bad knots in my hair, where I was combing/ bruising out handfuls at a time. My hair got so damaged and thin that I had to cut my hair off up to my shoulders and even though I haven't used the product for about a month, my scalp is still dry and very itchy. The front of my hair has thin, to a point of embarrassment.

I have been using Wen for years and my hair keeps getting thinner and thinner. My hair use to be so thick that it was hard to brush or comb and now my hair is so thin if I try to make a part it looks like I am going bald. I even asked my doctor if he knew why I was losing my hair? He had no answers. After researching on the Web now I have my answers. You can even touch the top of my head and it feels like a beard. I am now a senior citizen so I just want all the younger people not to ruin their hair like I have.

For several months I have noticed and mentioned a substantial amount of breakage, thinning and hair loss. I've blamed it on the weather and age and whatever else I could never thinking for a moment it could have something to do with my hair product. Like most women, I love my long hair. Even though I'm 58 years old, my mother still brushes it and mentioned some patches missing just the other day. Yesterday, she tells me to stop using Wen immediately as she heard there was a class action suit in progress for the very same thing. Holy crap! I immediately started researching and it was true; there is a suit!

I have very fine thin hair, I switched to WEN two years ago and haven't looked back. My hair is thicker and very shiny. I love how it makes my hair look and feel and have had no hair loss at all, if anything it helped my hair grow in, it is so much healthier. I wish I could upload before and after pictures, not one complaint from me. Thank you Chaz for an awesome product!

I bought this a few yrs ago in hopes to make my hair healthier. I began using it as soon as I got it, my hair NEVER fell out in the shower or even when I brushed my hair. After about 2 weeks I noticed my hair was falling out when I brushed it. I stopped using it everyday and used it as an on and off treatment, my hair was still falling out even using it in between washes. After a few months passed I stopped using it altogether and that's when my hair stopped falling out! I just put it away in my closet and it still sit in there and it's been a few years now, I tried calling to tell them about my hair falling out from their product but they just gave me a run around and they wouldn't refund my money cause I used a lot but not all of the products.

Bought this product from the TV, used it 3 times in a 2 week period. Could not believe how my hair was thinning and falling out. At first I did not make the connection to the product but then my hairdresser told me about another customer that was using WEN!!! It is taking me forever to correct the damage not to mention the MONEY it has cost me!!

Wen products were advertised falsely. I complained many times after my hair became very dry and frizzy. It also started falling out. I would get hand full of hair every time I would wash my hair. It finally switched back to a plain hair product Pantene and my hair is starting to get hydrated and look more healthy. I wasted a lot of money on a product that they kept sending after I asked them to stop. Please warn women of this product.

I had received 2 bottles of wen & styling cream as a gift. I ended up getting rid of the 2nd bottle and 3/4 of the styling cream. When I would wash my hair, my hair was coating my hands when I would rinse it out by the end of the first bottle. I have never had this happen before. My hair was back to normal about 6 months later but its only because I gave up and ended up cutting about 8 inches off to almost a pixie cut just to make me feel like I had hair to work with. Extremely stressful!! I have fine hair so it really showed. I will never buy this product and would never recommend it to anyone.

I watched QVC on several occasions, with Chaz Dean presenting his product WEN, the shampoo that did not lather. After seeing the girl's hair he used the product on QVC, I thought this is what I needed to use on my hair. I did the initial order on 12-06-2014, with 1 automated shipment at about the 6 month period (06-09-2015), to receive the automated second shipment. I have always had a head full of very thick hair. I ordered five, sixteen ounce containers with auto delivery of five more containers, which I received. I used the product for approximately 6 months and started noticing my hair coming out in the shower when I shampooed it. I get my hair trimmed approximately every four to six weeks. My hairdresser mentioned that my hair was getting thinner after about the fourth month. But because I has so much hair I never thought about it too much.

I used Chaz Dean hair products, shampoo and conditioner, I had scalp irritation and a bad odor after just a couple of weeks. I contacted them and they sent out the cucumber version, that was the same except it didn't condition as well but the same irritation and odor. They said I must be allergic to it. I decided to write this review when I saw the news on the product causing hair loss...did they tell everyone who contacted them that they were allergic just like me? How many people told them that they were having problems before it finally got this far? My experience was a year ago so I don't have the receipts any longer.

I started using Wen by Chaz Dean almost immediately after I seen the commercial on tv. I did notice my hair falling out a lot but I thought it was due to menopause. I even started buying Keranique hair regrowth treatment for women. Never did I think my hair loss was from a shampoo I was using. My hair used to be so thick, over the few years I've used Wen my hair has become thinner and thinner. My hair is falling out by the clumps. I'm so glad I happened to be home from work and seen on the News about Wen and people complaining about hair loss. I will personally never use the product again.

I had ordered this last year from Wen and I started to lose my hair after the first time I used it but I wanted to give it a real trial thinking that my hair might just need to get used to it. But that did not happen. After using it 3 times my hair still kept falling out after each use. I couldn't believe it!!! I called the company and told them it also made my hair FLATTER and I have very flat straight hair and I never imagined that my hair could look any flatter but this managed to and my hair was also duller!!! The company did take my complaint seriously and wanted all kinds of information of which I gladly gave and they refunded my money.

Hello. About 3 years ago I started using The WEN Shampoo/Conditioner. After using it for a month my scalp became covered in sores and I tried medication shampoo to help get to go away, to no avail. I had to go to my Dermatologist to find out what was causing it. I had to use a Prescription shampoo to get rid of it, and it took months. The Dermatologist told me it was the WEN shampoo and to stop using it. Well, I did stop using it. When I called WEN about it they said that they would refund my money, but they didn't think it was from the WEN product!

I am so sad to hear that so many women are having problems with WEN hair care products. I have used it for over 5 years, on virgin hair, and I have a head full of luxurious locks! I am 62 years old an age when hair thins naturally for some, but have no hair loss at all. I read some of those reviews, and they are too similar in composition and tone to be legitimate. I think the large hair care companies are trying to shut WEN down because WEN is cutting into their profits. So I had to speak up and share my positive experience.

My hair have thinned so badly it's embarrassing. I wear wigs to cover the balding right in the front of my head. If I had to do this again, I would think twice. It's painful to talk about. If I could have my hair back, my confidence back. It's like my pride is at stake. The Bible states a woman's hair is suppose to cover herself. Thanks to WEN that will not happen now or ever.

My husband purchased this kit to use for himself. His hair started falling out in clumps, he has a big bald spot on the crown of his head to where he has to wear a baseball hat when he goes out. I called to return the bottle cause it said if you were dissatisfied they would return the money. Huh. No that didn't work, they are all liars and I posted on Alyssa Milano page. She was lying too, I see she had beautiful long hair, why did she have to have it all cut off?? Huh! wonder if hers fell out???

Originally I started using WEN for the one time try (and sucked). Next month they took money out and I called to told them I didn't want it. They still took money out and I'd call back. Eventually I had to close my bank account.

I purchased Wen in early 2014 and was super excited to try it. However, after using it the first couple of times, I noticed that I had clumps of hair in the drain. I shrugged it off as being that I had just had a baby. However after 2 weeks it was substantially more than just the hair loss following having a baby. When I say clumps I mean CLUMPS!!! I had no idea this was a common problem til now and it all makes perfect sense now. I don't ever want to be around this stuff again!!! It's been almost 2 years and my hair is just starting to look normal again from all of the hair loss and missing pieces that fell out from this stuff!

I have been using the Wen product by Chaz Dean for 9 to 10 months. My hair is long to my shoulder and very, was very thick. I have and still experiencing my hair falling out in large amount. I had no clue why until I saw it on the news and then read the reviews. I have stopped it and I am praying that my hair will stop falling. This is very terrifying.

Although we have not found the reason, my mom lost a significant amount of hair and she was also using WEN religiously. Can anyone please provide some information on this situation? The doctors could not figure out why this was happening.. that would make a lot of sense!

I always had very fine hair and had to wear it short because the ends became dry and brittle and eventually broke off. I have been using Wen hair products for almost 4 years and now have shiny, fuller shoulder length hair. Now when I do see a few hairs in the shower it seems like more than it really is because the strands are longer. When shampooing with Wen you need to make sure you lather then rinse thoroughly. There would be no reason your hair would be greasy if you follow the directions. It is a possibility for some people to have an allergic reactions to any number of ingredients in any number of products on the market. I feel sorry for people who have had legitimate problems with Wen. For me, I love Wen and will continue to use it.

I brought my products from a shopping channel. I got a set Dec. 2014 and enjoyed the product that I gifted it to others and had been praising the product for its wonderful softening of my 4B/4C hair. I used the tea tree and bamboo green tea. I was able to cut my wash and detangle process to 15 -20 min rather than 45 min. max. I used the products alternately every 3 -4 weeks or so. My hair really didn't shed much at all in the beginning which I found strange but was happy not losing a whole clump of hair during the washing process.

Brought my Wen product in February 2015. After a few months my hair got dry and the itching, then falling out. The hair loss continue so depress I cut all my hair off. I also use in my granddaughter hair. Her hair came out.

I bought a total of 6 bottles of Wen and used them over a year's length. Before using wen, I had very thick and healthy hair but I started to notice that after using it my hair would look thinner and thinner and I thought maybe it was because it was the way the stuff worked but it was actually causing my hair to fall out of my scalp! For over the last two years, I have tried product after product and spent thousands of dollars on products, the laser cap, rogaine, and any product you can think of to try and restore my hair from being so thin now. I am only 22 years old and should not be having this problem.

My husband bought me the complete set of the WEN Sweet Almond Mint in 2014 for Christmas. I have used the product for SEVERAL months and could not put together why my hair was falling out. I even went to the extent to schedule two doctor appointments and several test to see why I had the dramatic hair loss and severe dandruff and unfortunately none came back to justify the sudden hair loss. Once I seen the lawsuits filed by 200 woman against WEN products due to severe hair damage and loss it all made sense to me what was the cause of my hair loss.

I have been been using Wen Mint Conditioner on and off for 8 years or so. I too ordered from QVC and had the same experiences as others with the auto-payment and finally cancelled my order a couple of years ago, which was a HUGE hassle. At that point, I had enough product to last a while. I had good experience with the product in the first years, my hair seemed shiny & bouncy when I used it, and didn't notice fallout. I have very fine hair. I started using other shampoos the past years because of scalp build up and salon recommendations. Over the 6 months I went back to Wen since had so much product & it always worked for my hair.

Please let me know how I can join the lawsuit against Wen. My daughter and I independently purchased the product from QVC. We lost so much hair. We were treated by a dermatologist in Philadelphia, Pa. & Wilmington, DE. Both doctors asked what products we were using but neither associated the problem with Wen. My daughter ended up having to wear wigs. I tried to use a wig but went entirely natural. I have bald spots and extreme thinning in the top of my head. Both of us enjoyed full heads of hair prior to experiencing this lost, but didn't recognize the correlation with Wen. We just noticed our hair going down the drain and/or clumps falling out. I have bald spots! While I have great respect for the two dermatologist's who tried & tried to help us but couldn't!

I was using Wen as a leave in conditioner only. My hair started falling out. I could not even run my fingers through my hair without getting a handful of hair. The second I heard of others having this issue, I stopped using. It took a good 3 months before my hair stopped falling out and it's just now starting to thicken up again. It's been since July and I will never use again.

I started using WEN over five years ago. At first, I noticed improvement in my hair; it restored the curl that I hadn't seen in years. However, in the past three years, I've noticed my hair thinning and small bald patches. I've always shed quite a bit, but it wasn't growing back. It is not breaking off, it's falling out. I attributed it to aging and stress at first. My stylist mentioned the lawsuit to me and encouraged me to investigate.

I ordered Wen products directly from Wen in November of 2013, for myself and my daughter. I used it for 2 weeks and had the most horrific hair loss ever as did my daughter. I stopped using it immediately and called the company and was told that was expected in order to correct what damage I may have had to my hair. PHFFFFF bunch of crap! My daughter continued to use it for a few more weeks and finally she stopped as her hair loss was getting really bad. It is now Dec of 2015 and my hair has NEVER recovered. I had fine but very THICK hair, no more!

I have used Wen for a few years. I purchased a different type from them (Pomegranate). Once I started using it my head was very itchy and my hair was falling out in clumps. I thought It was winter dry skin itch and couldn't figure out about the constant hair loss. I went back to the orange Wen once then back to the Pomegranate thinking that would work but my hair kept coming out. I wash my hair once a week so I don't use it a lot and I still lost my hair. I can't leave my house because I'm so embarrassed. I had no idea it could have anything to do with Wen until I saw the Facebook link.

I starting using WEN products and noticed my hair thinning out horribly leaving bald spots and my scalp flaking extremely bad making it embarrassing to leave my home. Finally after many trips to the hair salon for treatments I have the flaking somewhat under control but still wear extensions until my hair grows back.

I bought WEN conditioner in January, started using it immediately. I had like 6 big bottles so it lasted a long time. Not long after I started using it, my hair started falling out. At first it was just big clumps in the shower, I didn't think much of it. Then I got the bald spot and all over thinning. I thought it was my thyroid so I went to see my Dr. We would not find anything wrong with me. THANK GOD I saw the article pop up in my feed last week about the hundreds of other women this happened to!! I ran out of conditioner a few weeks ago, thankfully I haven't used it since them. Hopefully my hair will grow back!! I put the rest of the WEN crap I had left in the garbage.

My mom has recently become a huge advocate of WEN products and has pushed them onto my brother and me. I was totally fine with my mom paying so much for me to have a "GREAT" hair product. My brother and I both have (had) very thick hair. After using WEN a few times, I told my mother that I felt like my hair was falling out. Typically, I lose some hair in the shower from tangles, etc. but not long soft strands coming out. I was having to clean my drain protector in my shower after EVERY shower. I blamed it on a recent haircut because I had gotten the stylist to thin it out some but after a few weeks, there was no way my hair was STILL coming out from that.

I got the hair product WEN because Chaz Dean on his commercial stated that it was so great and it would repair my hair. I have very thin and weak hair and I decided to get it. At first, I liked it because it left my hair very smooth after the wash, but after a couple of times using it, my hair started falling out in hand fulls. I found huge clumps of my hair in the tub after using this product. Literally, when I put my hand through my hair, I would find so much hair left on my hand. I was freaking out and at first didn't think it was possible it was from the product since it was said that it was "so good" and it's so expensive. I bought vitamins for my hair and still my hair loss did not go away. So I changed my shampoo to the OGX hydrating shampoo and I noticed an immediate change. My hair got stronger and it's falling out less now. Hopefully, it'll stop completely.

I am from Canada. The WEN products are sold through a chain of stores called "Show Case". They specialize in products "as seen on TV". My sister was working there at the time and as an employee would get a 30% discount on merchandise. She bought me the WEN starter pack (Lavender) for Christmas 2013. The first time I used it, I left it on for about 15 mins in the shower after I had done all the other washing. I left it in for that length because I was also combing out my hair with the comb that came with the kit, with the WEN product in. At about this time I started to feel a burning sensation starting on my scalp. It quickly spread to my forehead and down the back of my neck. I became concerned and tried to rinse the product out of my hair. My face and neck were covered with red blotches. The burning reduced, but took a good 30 mins for the sensation to finally go away. At this point I thought it was my fault, that I had left the product in too long.

I purchased Wen hair products from QVC. Totally believed what they said. Used Wen for about a 2 month period and noticed more than normal hair loss in the shower, on my brush and even vacuuming my rugs. Stopped using Wen immediately. Hair loss continued until almost 1/2 of my beautiful thick hair was GONE. The top of my head and 3/4 down the back was completely BALD. Could not leave the house without a hat. Was so embarrassed. Now after about a year and a half later and trying other rejuvenating hair products that hair is finally barely starting to come back. It is still extremely thin and you can still see my scalp.

I used the product this summer. I noticed an extreme amount of hair loss in the shower, in my brush and around me. I COULDN'T FIGURE IT OUT. I also went to the dermatologist to see if he could help. I have had scalp sores and extreme itchiness on my scalp. I stopped using it but now it is clear as to what it was!!!

I started using Wen a year ago December 2014. At first I really liked it because my hair was very dry. The more I used Wen I noticed my hair was falling out after washing it. The top of my head is very, very thin and when you comb it I have to try to hide the bald spots. I thought it was just me but now that I read these reviews I'm not the only one. I did not think using this product the way it has been advertised in all these women using when it happened beautiful would do this to me.

My cousin sent me a link earlier today about the suit against Wen. I was shocked to see the origin of the lawsuit and gasped when I realized that the extreme thinning of my hair and balding areas could be the result of a product which promotes HEALTHY HAIR. I am anxious to speak to my dermatologist as I have spent THOUSANDS on doctors and products to try to get my hair back and from stopping the intense itch. :(

I tried the products after ordering them from the infomercial. After a few weeks I thought I noticed my hair thinning. I stopped using the product. I was told by a few people that it might have been caused by my stress or my depression. After several weeks I thought my hair thinning and loss was somewhat better so I tried using the products again. Again I noticed serious thinning and loss!!! I haven't used the products in several months but the problem is NOT getting better! HELP!!! I am now unable to cover my scalp so I've been wearing a bandana to hide my baldness every time I finally make myself leave my house (or even get out of bed)! I only leave my house when I absolutely have to in order to purchase groceries, etc. Does anyone know how to reverse the effects?

I was using WEN for about four months when I noticed my hair thinning and falling out. I stopped using it and contacted the company. They did not seem to care. Don't use this. You will be bald.

I have never really tried many TV advertised hair products but when I saw the adverts and the reviews it looked amazing. I ordered it and used it all of the month of July the first week my hair was dry and thin and there was excess hair coming out. I didn't think much of it but then by the end of the month my hair was horrendous and piles and piles of hair had come out the whole month. :( WEN is a HORRENDOUS product and shouldn't be for sale. I don't recommend it to anyone with any type of hair.

I wrote into Wen around 8 months ago. I used their product and my hair started coming out by the handful. I had to stop using it.

I recently started reading about a lawsuit where those who used Wen conditioning cleansers had experienced hair loss. I have been using Wen for at least two years maybe even longer. I have very thick hair over the course of the last couple of years, I did notice that my hair was getting thinner and an area on my scalp seemed to have lost more hair. Also my scalp did feel itchy after using the products. I asked my hairdresser a few times if it looked like my hair had thinned. I never thought it could be from the Wen products. Since reading what other consumers experienced I stopped using Wen about two weeks ago. I did notice that hair was still coming out after I stopped.

I have wanted to use WEN for so long and finally have tried it and LOVE it so much! I bleach and dye my hair a lot and have tried so many shampoos, conditioners, sprays, leave in treatments and hot oils but NONE have come close to making my hair feel or look as amazing as Wen does. I have had NO issue with hair loss (as of yet). My hair is so shiny, soft, full of body, bounce, life and the look and feel is just outstanding! I've been getting many compliments on my hair and tell everyone, "WEN! I will be buying MORE!".

I began using this product in May of 2015. I did hours of research, and based on reviews online, decided to give it a try. My hair was already damaged from highlights, and was slightly thin, which was due to a thyroid issue already being treated by medicine. When I first started the product I noticed a change in texture, my hair became smoother and softer. I used the product faithfully, even ending my showers with a shot of cold water to rinse the product properly.

Left my hair very greasy, tried to cancel and the customer service rep tried to tell me that I needed to wash my hair in cold water. Really? All through the commercials, they kept saying to use during your shower. I asked him who takes cold showers? He got a bit snippy and I went off on him, got my order cancelled, and the money refunded. This is garbage sales!

When I first used Wen more than two years ago, the product was fantastic. I took a break for some time and then began again just a couple of months ago and my hair began to fall out by the handfuls. I was pulling so much hair from my drain I thought I was going bald. Hair was all over my floor and my husband said my crown area was going bald. I asked my hairdresser what she thought and she informed me of the latest problems that her Wen customers had also been experiencing. I hope my hair grows back as this has left me in a huge state of depression. The texture has also changed; of course I no longer use the product.

I purchased this product through QVC when they had their event for part proceeds going to Ovarian Cancer. After about 3 uses, I couldn't believe how much hair I lost. My hair was shiny and didn't need as frequent shampooing, but it was definitely thinner. When I read reviews on the product, I immediately discontinued. My hair dresser does say my hair is coming back in but I would never use the product again.

Purchased the line of Wen products from QVC. Upon my third use of the shampoo, my hair was shedding as I washed it in the shower. My hair has continued to shed and I am practically bald at the crown and sides of my hair. I notice that my hair is also starting to thin in the back. I purchased a hairpiece to wear and will be going to my hairstylist to have a weave installed. I am so depressed and don't know what to do. I want to file a suit against Wen but have no idea how to start. I would appreciate any help I can get.

I use WEN for a week. My hair was falling out so I stop. What you see on tv is lies. I just use the WEN on cleaning my shower and it clean it very well. What a ripoff. Stop my visa so they can't get any more of my money. Why can't people like this be stopped using paid liars?

My mother purchased the full set of WEN products for me after I confided in her about my hair breakage. Mainly my ends were just breaking here and there, nothing major. I have used regular shampoo and conditioner for many years with no problems. It was definitely just my shedding season time. I started using the products including the hair cleanser and conditioning cream. The first time I used it my hair appeared bouncy and full of body. I was satisfied. As time went on I began to notice with each cleanse more and more hair would be in the drain as well as all over my bathroom floor. My hair began falling out in clumps in the last 2 weeks. I wish I would have read others' experiences prior. I have stopped use as of last week. Trying to salvage the hair I have left. VERY UPSET.

I started using Wen shampoo and conditioner about 2 months ago. At first I noticed that it took all of the hair color out of my hair (I thought it was good for color-treated hair). I could actually see the color when I rinsed the shampoo out of my hair. Then my head started getting dry and itchy. I noticed that my hair was falling out a lot more than usual. I quit using it, and I am not itching as much and my hair is not falling out as much. I would have a handful of hair when I was running my fingers through it while rinsing the shampoo out. Do not use this product. It made my mother's and husband's hair more wiry and made mine fall out.

I have use this product for a long time and have had problems with my hair feeling like wire and falling out in strands. I thought it was due to another things so I continued to use it well while I was waiting for my next shipment to come in. I went and bought shampoo and conditioner and within 3 days noticed a difference in my hair so I sent the unopened package back to Wen and am still waiting for a credit to my card and them to respond to my STOP SHIPMENT REQUEST. I would not recommend this product if you have healthy hair because it won't stay healthy or will fall out. I AM VERY DISAPPOINTED.

I started using WEN almost a year ago. I had a full healthy head of hair that was down to the middle of my back. I used the product and my hair gradually fell out. My hair is now super thin, up to my beck, and doesn't even cover my ears. I have pictures of my healthy hair but refuse to take pics of this awful mess that is on my head. I have started wearing caps because I can't do anything with my hair.

I have natural hair and I used WEN last year to promote growth and healthy hair. My hair started thinning, but I continued to use it unknowingly. I ran out and my hair started growing back... still didn't realized it was WEN until recently I ordered this product from QVC and used it 3 times in 3 weeks, and my hair broke off and thinned again. I wish I had look at these reviews before. This product may work for some people, but it did not work on my hair. My hair was thick and healthy before I used WEN.

I have been using this product for about a year now, and at first, I thought it was a miracle fix for my hair, (I have [had] waist length blonde hair, that was thick, but very fine and flyaway). A couple of months ago, I started noticing my hair EVERYWHERE. Literally everywhere. So I too thought maybe it's the meds I take, stress, hormones... anything BUT the WEN. Boy was I ever wrong!! I went to my doctor, had him do blood tests (I even stopped taking my meds for a while to see if that was the problem), and all was normal. Then I noticed my scalp started getting itchy... REALLY itchy. I have never had dry scalp or dandruff in my life, so this was brand new.

Please do not use this product... I bought WEN after seeing the commercial on TV thinking that it's going to make my hair look as better than what it looked. I had extra thick hair with lots of shine. I received WEN and started using it as it stated on TV. I used it for 2 weeks only and the third week my hair suddenly started falling out in clumps. It was the most horrifying experience I've ever had. I almost lost half of my hair. I went to all kinds of doctors, did so many tests to make sure it wasn't my health and I was as healthy as a horse. Took all kinds of vitamins and still did not help restore my hair back to what it was. I called Wen customer service and explained to them what happened and all they could tell me was to keep the product and gave my money back. This is the worst product ever. I went through the most depressing part of my life watching my hair fall out in clumps because of this shampoo.

I have used Wen Conditioning Cleanser for about 3 months. At first, I loved the way my hair felt and looked, so did my hairdresser! But lately, my comb and brush and clothing is full of strands of my hair. I've never had this problem, so I'm worried about the Wen products. Help!

I have used this product for 2 years, and at first it seemed to make my hair look great. Three months ago, I used the deep conditioner and after that I had been losing hair to the point I have so many bald spots. Stopped using the product and will go to doctor to get meds to hopefully help it grow back. Wonder if all of their products cause hair loss? Very unhappy!

I liked how my hair was so soft and no static from using WEN. After reading these posts I got nervous so used regular shampoo and hate it! My hair is static again dry. I never had an issue with hair loss as read from post. I even washed with shampoo and then WEN and still too dry so I will keep using wen. I did call and cancel my subscription. I'm sure I can find a lot of people selling theirs online who aren't happy with it.

I used this product for about a year and a half. I'm not sure exactly when my hair started falling out because it seemed to happen somewhat gradually. I kept trying to come up with reasons this could be happening but none of it made sense. I will be turning 40 next year and thought that maybe my hair loss was due to aging and hormonal changes, or it could have been from wearing a ball cap, or from wearing my hair pulled back, or because I dried my hair everyday. I've been doing these things all my life and have never had any issues.

When I started using Wen, I loved it. After about a month of use, then my hair went from soft to wire, my hair started coming out. I have always had thick hair long or short. My hair has gotten so thin and still coming out just pulling on it. It's unbelievable, I would not recommend.

I purchased the Wen hair products after seeing the infomercial. It was very disappointing. There was no improvement in the condition of my hair, plus there was more product than I needed. When I called to cancel my subscription, I was told that I would have to pay for another three months of product before it could be cancelled. They have been taking money out of my checking account since then. I don't know what to do about this. They also did not send me any products after my call to them. They are just taking my money. Can you help?

Started using WEN, it tingles but seemed refreshing. I started to notice that my hair was getting thinner, the drain had more than usual. Thought it was just shedding season. My scalp was sore, itchy, and a burning feeling. My hairdresser said she had no idea. My Doctor said she had no idea. Stopped coloring my hair, nothing has helped. I am hoping that my hair will grow back to its before WEN thickness. What a waste of good money, all to be thrown out.

I was referred to the WEN product after my cousin had a great experience. I started the product after transitioning from having permed hair to now being completely natural. The product in the beginning was great. My hair flowed in the wind and had lots of bounced. I started to notice a little shedding of my hair but thought it was stressed. A coworker of mine started the product as well and noticed her hair began to fall out. I too began to notice a lot more breakage around my edges and in the middle of my head. This product has stressed me out more. Hair is missing from my head. I will refer everyone to use Pantene Pro V. It helped me transition from permed hair to natural and hopefully it will help me again.

My sister in law gave me a couple of bottles for an early Christmas gift. I tried the product for the first time and automatically my head started tingling almost like I was having a allergic reaction. When I did the repeat of "washing" my hair I left it on for a little longer and the "burning" got worse. Finally I rinsed my head off and the pain almost immediately stopped. Has anyone else experienced this?

I bought this after my hair caught fire, and really needed something to help grow my hair and protect it to grow out. It built such an extra conditioning layer I had to have all my hair cut off again. It is very efficient at first but it builds huge layers of gunk after a few months. I tried to have a professional color my hair but after a few months they couldn't penetrate the grease. Later my hair just dried up and died from grease. It never felt dry. It just fell out at the roots. This occurred one year after the fire, and had nothing to do with it. It was the WEN. It will smother your hair. Please save your money, and buy Pantene.

I used WEN products for at least a year which I purchased from QVC. One of the negative comments on QVC's website was someone started to lose their hair so they stopped using WEN. When I started losing my hair I had this at the back of my mind and stopped using WEN and starting using a regular shampoo to get rid of the build up. I was losing handfuls of hair when I washed or brushed my hair. I have never experienced hair loss like this before. My hair looks worse now than when I started using it. It is brittle and has lost its shine. My scalp had become itchy and I was wondering if the heavy WEN cleanser had clogged my hair follicles and caused fungus or bacteria to ruin the follicles.

I tried some of the Sweet Almond Mint Volumizing Treatment Spray after washing my hair with the conditioning shampoo and my hair IMMEDIATELY started to dry out and harden into a tangle which was impossible to brush or comb. I jumped back into the shower & washed & conditioned with my regular shampoo. I have no idea what's in that stuff but I threw out the bottle right away.

I started to use WEN hair care product system and within a couple weeks started noticing I was losing hair. I have really thick hair so I didn't think anything of it right away but then it was like globs of hair in the shower daily. It started to hurt just touching my head, brushing my hair was painful and more and more hair was falling out. I tried to call and cancel my order to which they never did so I ended up canceling my card. They still sent out another shipment even without me paying for it and sent an invoice I refused to pay. Now I am in collections and being sued for not paying for a product that I lost hair on. I switched products and within a few days my head was back to not being painful and no more hair loss. THIS PRODUCT SUCKS!

I started using the shampoo and cream Prince. In two day my hair starting falling out. I thought it was my meds. I complained to my doc. I quit my meds. For a month my hair still falling. I quit using the shampoo and conditioners so now after a month no hair loss.

I used to WEN a few years ago, I didn't have a problem but the cost was too much. I had no problem cancelling the order and getting a refund. I recently started it back, and was able to put the automatic refill on hold but was still able to order as a member. It is normal for you to shed hair. I have not had chunks of hair coming out, I have dry course hair and oily scalp. So far is been working OK. I just had my haircut and my hair stylist said my hair was in good shape. Stress and trauma can cause hair to fall out. I called customer service with my concerned and they gave me an extra days to decide if I want to return my products or not. I've had nothing but cooperation with customer service. Face it ladies. As we age our hair thins! I'm happy with the product so far.

I believe for those who were not happy trying WEN Cleansing Conditioner that they may need to try a few different ones until they find one that works with their hair. I am sure as with anything, a very few people may have reactions to some of the ingredients. I am just as sure, that in some cases, other causes for those same side effects are also to blame such as; stress, genetics or a disease process. I saw in one negative review that overuse was immediately apparent when they said the WEN product was being used a couple of times a day minimum. I had to try a few types and The Winter Vanilla Mint worked on my hair which is on the long side, thick and color treated.

I used Wen consistently for well over a year through their auto mailer program. I used it every day, at least 1-2 times. Initially, my hair was great. Slowly I started to notice it lacked luster and was becoming brittle and hard to comb through. The hair thinning came on slow. Now when I look at pictures from over a year ago... it is evident, awful, and sad. I've been off of Wen for 4 months... I am nursing my hair back to health and am waiting for regrowth. I am disgusted with this product. I hope my review can help someone.

I had no idea I was subscribing to an auto re-order when I placed an order. Why wasn't I told that on the phone? Where is it in writing on their site and email to customers? To my surprise, I had a second credit card charge. Sent five emails through various ways, replies to the emails I had, the customer contact on the web site as well as the one that their own FB recommended, and I never got an answer to ANY of those five emails. Then I called. First person said they would cancel. Nothing was cancelled. I got a third charge. The next phone person said I was getting credits and they would cancel which remains to be seen. The credits take days to arrive I'm told. Now I'm resorting to this to ensure I get them and that no one else has to go through this. It's not a matter of poor customer service. The phone agents were lovely.

I am the mother of biracial children of which they got the beautiful natural curls for 7 long years. I have searched for something that would allow my child to wear her hair down like a ** girl flowing in the wind!!! It was hard to explain to her why she couldnt wear it like that BUT when my mother didn't like WEN she gave it to us and we no longer have to fight with the comb or tangles. My baby girl's hair looks as good at the end of the day as it did when it was wet with this WEN. I can trust my 7 year old to brush her own hair without breaking it off!!! I am impressed so much with this product and will stand by this product for its value to coarse curly hair.

I have only used WEN for the last 5 years and I am not bald or missing my hair. Millions of people use this product and if a small number of people have issues with the product it doesn't mean the product is bad just as if you were given a prescription from a doctor. It doesn't always work the same for everyone.

I've used Wen on and off for nearly 10 years. Most recently, the product hasn't performed as well as it did in the beginning, when it made my hair amazingly shiny and bouncy, but I haven't experienced the problems, especially the hair loss, many others have reported. Regarding the company itself and their business practices, I too have had them change an order from what I firmly told the representative I wanted to a more expensive version. However, while it was annoying, I had no trouble insisting that they listen to the recording THEY made of my order. I didn't even have to pay the difference; I was just instructed to keep it.

The product made my hair really greasy. Over a month of putting product in, my hair would fall out easily just by running my hands through it!

I ordered the 5 piece kit which includes a bonus travel kit. I just received it today and in a timely manner. The product might be awesome, however being charged for the product two days in a row is not. I ordered this product in efforts to strengthen my hair as it has been falling out shortly after my mother passed away. As to my understanding, I was to be charged the original $39.95 upon ordering and then four weeks later an additional $39.95 and so forth for the following two months as part of their automated sign up. I wasn't thrilled about the idea but I figured that I would try out the product and if I didn't like it I could cancel it at any time. I am completely turned off by the lies that these sales representatives have fed me. I cancelled my membership immediately. They lost a potentially loyal customer due to their overcharging.

I purchased Wen hair cleanser through Sephora and not online or through the phone because I wanted to purchase it when I wanted to. I did not notice immediate results but I have noticed results over time, especially when I run out or do not have access to it and use other types of shampoos and conditioners, and I don't typically buy the cheap stuff. The first day after I use shampoos and conditioners, my hair feels great, but the days after my hair feels so dry. I bleach my hair and it is curly so of course it will be dry and Wen significantly reduces the dryness. I love it.

I usually wear my hair past my waist, but I've noticed my braid was looking much smaller, and I have fly always and breakage with receding hair. I have been using WEN twice a week for 4 plus years and just recently noticed head sores on my crown and in the front crown area. It appears to be slowing down in growth even though I take hair essential vitamins to protect my hair from early balding. I am so glad to be watching the right channel in time to find this out. Thankfully I've only had thinning and breakage, but my hair is no longer below my waist at my hip region and because of the breakage I'm back to square one to having long undamaged hair. I can only pray it's not from clogged follicles. I still have WEN from the bulk amount I buy during the Holidays when he sells it on QVC. I have always bought mine from QVC.

I purchased Wen after viewing the infomercial on TV. After receiving the product, I started using the product Sweet Almond Cleansing conditioner exclusively and every day. I got rid of all other products I had, taking the advice of Chaz Dean. Within a month, I noticed my hair was falling out on the comb and 3 bald spots in the middle of my head on both sides, and the top of my head about 5 weeks later. First, I didn't believe it would have been this miracle product that all these celebrities are endorsing for perfect hair. They sent me another 3 month supply because I was on the automatic ship program for $100+ before I could cancel. I still have 2 bottles of it.

I didn't use the product right away but, when I did, my hair was greasy and dull... I tried it for two weeks and decided that this was deceptive advertising and my hair was dull and I had to wash it every other day instead of once or twice a week as I usually do. I have short naturally curly hair... it doesn't work. I called and canceled and told them I would return all the product they sent me and asked for a credit and they said okay; however, my credit card company told me they responded with the fact that I was supposed to return it within two weeks... but that was for a special price of $19.00. I actually was billed for $149.00 and they said they wouldn't give me a credit... Horrible company, horrible product.. false advertising.

I received my starter kit, and did not like it. It did not work on my curly, dry, color-treated hair as was told. So I called them to stop further deliveries and got talked into buying a gallon of the Fig type for that specific hair type. After about a month, not only did the product not work for frizz, but I noticed my hair loss started. At first I thought it was just that my hair was longer, so it just looked like I was losing hair. After another month, my hair was coming out in clumps in my hands as I washed and rinsed it. I would have a palm FULL of hair. I ended up having to cut off 7" of my hair from damage, and my hair thinned quite considerably! I had to buy Nioxin shampoo to try and stop the hair loss. I am still losing hair yet, but getting better since stopped using Wen!

Wow is all I can say after reading some of all the negative reviews on this product. I don't usually write reviews, in fact, this my first time writing a review about any product, but I couldn't read the negative stuff people are saying and me not say anything. I started using the WEN products about 3 years ago after having problems with my hair. My hair was horrible, was breaking off, getting thin, etc.. Then one night after seeing the WEN advertisement, I decided to give it a try. I'm an ordained minister who of course believes in miracles, so after using this product I thanked God for answering my prayer.

The label on the 16oz. cleansing conditioner is purple and now, so is the side of my new tub because it bleeds and causes a permanent stain. I reported to the company and got no reply!!

I feel bad for all those saying they've lost tons of hair and/or have greasy hair, limp hair, scalp issues, etc. I have had none of those issues. I mainly tried this to make my color last longer and it does a good job for me. I don't have to wash my hair as often and have no more hair loss than usual. I've been using it for over a year now. My hair is on the finer side but has some natural curl. It is slightly more manageable with WEN than other professional products I've tried.

I see on my credit card that I was charged for a delivery Oct 25, 2015. I was wondering why it takes so long to receive my package. If it is because you have the wrong address, well I sent you a corrected mailing address last month.

I received my Wen products yesterday. Used the shampoo this morning, very nice. I haven't used the other products since on a work day morning, I don't have time. I will continue to use the products for 10 days straight and then decide if I'm satisfied or not, meaning, asking for a refund or not. My pet peeve with these products is what follows: When I received my box, included was a statement indicating that in a 30 day span, other products would AUTOMATICALLY be delivered and CHARGED to my account. I phoned immediately.

Cancelled the auto-ship but received shipment - total cost $105. Billed on credit card for one of three charges of $48.00. I had returned product immediately via Canada Post. Still a charge on credit card statement. Called Wen and told it takes 6-8 wks for item to have been received prior to issuing cancellation/refund. Keep your tracking # as I informed them that they had received the return within 2 days of posting. Suddenly they realized their scam wasn't working. Had to stay on the line for a long time as informed Wen has a problem issuing refund. Hope I see the refund next credit card statement but I'm doubtful. No more Wen for me. Bad experience. Stay away from these con artists!

First of all when I order I thought this was a one time deal. Little did I know they would ship more products and charge me. I went to their site and told them twice to stop but they never answered me. I got another pack some time ago and this time it had a return tab with it. I will return in today and hope not to pay too much because it weighs 5 pounds. Second of all I had so bad results with this product my hair was a mess! I stopped using it about 3 months ago and my hair is slowly returning to normal! Also their products smell weird and make my hair oily! Bad publicity, bad product, bad service!

I ordered a beginners kit and it was received. However, I was overcharged for it and then was charged 3 more times and never received any additional product because I had cancelled my membership. When I contacted Wen about the overcharges, I was told that there would be a refund within 3-4 business days. I have now made 3 phone calls and continue to be told that it is in process and it will be 3 -5 more business days. This absolutely the worst customer service I have ever dealt with and would advise anyone to not use this company unless they have lots of time to deal with them or wish to just throw their hard earned money away.

I never received my order. They said they were going to send me a new one, I never received that!! Called back today, they said they would give me a refund. I probably won't get that either!!!

First of all, I would like an explanation as to why this product has good results for a handful of people and horrible results for others. Is there an explanation? This just doesn't make sense. The ingredients are supposedly pure, organic, botanical, blah blah blah. I think consumers need this question addressed. Having said this, I am fortunate in that I have not had horrible results. For the most part, the product is kind to my color, and generally leaves my hair feeling healthy. But it is very, very high maintenance, and the delivery system wastes almost half the product, unless I empty the product that will not pump out into a pyrex cup. Rinsing doubles the time in the shower. If I don't rinse profusely, my hair will not feel as clean. Not suited for quick showers. This really is a "celebrity" product. Too many extra products and steps for volume, texture, shine, treat, moisture, etc, etc. Not practical for a woman on the go!

I use Alberto VO5 shampoo and conditioner and also hairdressing conditioner. have been using for 10 years. Amazing results. Works great. Price? 99 cents each at area supermarket. Bottom line, stop paying for crap. My mother used Alberto VO5 products. They still cost 1.00 in dollar store, 99 cents in most super markets. Really people, you are wasting your money. My hair looks the same after all the different products I HAVE USED. Biolage, Nexxus, many many different professional products through years of working as stylist - same results with VO5. Try it, use it. Same damn results. As a 40-year old hairstylist - please stop wasting your money.

I am unable to cancel the auto-renewal subscription on products that my child ordered online without my knowledge or consent, and I am trapped in an unending cycle of being billed for and shipped unwanted products. The company makes opting out of its auto-renewal program impossible. Here are the basics: The Terms and Conditions on the website state to call the customer service number to cancel all future orders and a link is provided. If you click on the link it takes you right back to the website's home page. The phone number is buried within the website, and it is difficult to find. I have called the number to cancel all shipments over 20 times beginning in August 2015. I was given two confirmations of cancellation numbers. Yet they are still sending/billing me for products I previously cancelled. Therefore, I had my credit card company block all future transactions with the company.

I used Wen about four years ago and my hair was gorgeous for a few months. Then it started coming out in clumps. I never would have thought that it was the Wen until I read all of these reviews. My hair has never regained its thickness as it was before I used Wen. I hate that I fell for a TV advertised hair product.

Really surprised by all the negative comments about WEN. I've used it for years and at 58 have beautiful hair. My hair is in great condition. No hair loss at all. My hair is in better condition. I use Sweet Almond Mint hair Cleansing. I have not used any other products.

Cancellations seem to be a problem. I called last month to cancel product deliveries. They confirmed cancellation over the phone, then sent product anyway. When I called, they said it had not been cancelled. So another 110.00 I am invested for since I can't send it back or reverse the charges. Then the person handling me tried to convince me that I could delay or extend deliveries etc. Yeah, right. I won't deal with this company again.

I've been using Wen products for 4-5 years. I love my hair. It never feels greasy. As a matter of fact, I can go days without washing my hair and it stays cleaner longer! The only time I ever had any problems is when I had a new card issued and it took them a while to catch up and ship my product. My hair used to be thinner but this gives me lots of volume. I have given Wen Cleansing Conditioner as gifts and some of my friends get it themselves now. I had to leave my input cuz all I was reading was negative and my experience has been nothing but positive. I think people aren't using it right, or longer than one time. My fiance is using it for as long as I've known him, as well!

I have tried to cancel my account with them. I ordered a trial to try the product. I found it to be ok, but I was not satisfied 100 percent. I tried to cancel, now they want 89.90 to cancel. They shipped product and keep charging account.

I've been using this product for about six months. I'm losing a lot of hair. Hair is everywhere in my house. When I brush my hair I get handfuls of hair. I just read all the reviews here and I was shocked to find out that so many others had the same problem. I am throwing out all remaining products and have cancelled my order. I hope I do not have any issues with my cancellation but after reading these reviews, I think I'm going to have a problem.

These negative reviews are BOGUS! Yes, it is expensive, but a great product. Will leave your hair clean and full for a longer time than shampoo and will not strip your color. Those women must have had some underlying problem, or just looking for monetary gain. Hope they don't ruin a nice man with a great product!

I purchased WEN hair products and used it as directed for 1 month. After 2 wks I began noticing clumps of hair in my shower drain, brush and on the floor. I didn't think it could have been related to my Wen products as my hair was so shiny and felt so clean and I just brushed it off as perhaps a nutritional deficiency or stress so continued using it for another 2 wks.

When I first using Wen hair started falling out, thought it was other causes. As I continued to use Wen my hair just fell out even more. Everyone was asking what was going on with me, my hair continued to fall out and get thinner and thinner. I just didn't think it was Wen because I was so busy listening to Chaz Dean rave about how good it was for all hair types. It left me with less than half of my long thick hair. I finally figured it out. I hate looking in the mirror at my hair loss. If you do use Wen, keep close watch on hair, DON'T WAIT LIKE I DID AND LOSE YOUR HAIR.

I ordered a trial kit of the product to try it out and was unwittingly placed on an auto-renewal where they continued charging my credit card and sending me boxes of the product. I took no knowing affirmative step to authorize this, and I have reviewed my email order confirmation which states absolutely nothing about a renewing order. It confirmed only the individual order that I placed, even considering all fine print.

I ordered product in July and never received until today (October) even after making at least 20 phone calls. Each time they apologized and mentioned that the product will be shipped and I will receive a tracking number in 24 hours. Never happened till date. They already charged me full amount for my order in July. 2 days back I again see charges on my account for no reason. I never made a purchase. When I called they say it's pre-authorization charges to confirm if the customer is capable of making their payment. I have never heard of such a check and even after making the full payment for something I have not received for 4 months.

My issue is 100% with the inability to stop delivery and then being billed for the returned refused product. I returned no less than 8 packages AFTER I CALLED TO STOP in March 2014. I paid for all product I actually ordered and kept but am being constantly harassed with threats of collections for product that was returned. The same time they claimed I owed them money they kept sending product that I refused to accept. US POST OFFICE employee from the Waterloo WI office actually returned it as REFUSED many, many times.

I started using Wen soon after my hair started to come out! I have now lost 1/3 or more of my hair. Went to Dr., did tests. All my tests were normal, then Dr. ask about products used on hair. Yes, I changed to all Wen products. Please look and read the amount of people with hair loss, a warning should be on bottle & people told on TV that can cause hair loss! Please help!

I ordered a trial offer but then received a letter saying money would be taken from my credit card on a monthly basis. When I called I was told they would send me the same offer every month. I asked them not to do that and not to take money from my credit card. I was assured my account would be closed. I never set up an account in the first place. After months of traveling I arrive home and find another box full of Wen products, which I have not ordered. I cannot find any contact e-mail to write to Wen. So I will need to make another long distance call.

I bought the shampoo and it dried my hair out. Natural products are NOT supposed to do that. I also was auto shipped and charged $44.95 for 3 months. I called and they said that the next order is $134.85 and that you have to do another order in order to get the trial shampoo. Nowhere did I read that when I signed up. I happened to bounce a check because these people took $44.95 out of my account without my permission. DON'T ORDER FROM THEM.

The product - unless you read every single line, you find out it's on autopay/Delivery, takes 4-6 week to get money back. Took 2 seconds to take my money. Read the reviews, they are terrible. Hair falling out, smell, oily hair. Ad does not say if you have short hair you have to use 10 pumps from the bottle to have a sufficient amount and that's a lot of product and it's not a large bottle and it's expensive. It's a rip-off. Wanted to try just try it once and turned out it cost me almost 80 bucks to stop it. And I have only used it 5-6 times. People listen to the posts, it's not worth it, do not order it.

After I started using Wen cleansing conditioner I noticed that my hair was getting thinner. Really thin! I didn't connect it to Wen until a hairstylist told me about women having hair loss after using Wen. I have discontinued using product, hoping for hair to regrow.

I used the product for a week. I made sure this last time that I used about 20 pumps on my hair to get it very clean. I scrubbed my scalp more than usual and was excited to dry it to see the outcome. It honestly looked like I rubbed cooking oil in it. Really unfortunate. I used my dollar shampoo to rewash it and it looked 110% better.

I started using Wen six months ago. I have always had very thick hair. I have now lost 50% since using Wen. Doctor have checked hormones and thyroids, both fine. I lose 400 to 500 strands a day, everyday. Please stop using WEN, it is so not worth the loss. There's not a day I don't cry and just keep praying the hair will eventually stop falling out. I am down to washing my hair just once every two weeks because washing it makes the hair loss worse. This picture is what happens every time I wash my hair.

I am not impressed with Wen. I can't do a thing with my hair after using it. The applicator didn't work and to top it off I just received another order that I did not authorize.

It only takes once to see this product is not worth your money, it's false advertising on a whole. It sits there on my shelf now. I use it, my hair feels greasy and unclean. I must commend their customer service because at first they sent me the wrong product and they did fix it. No charge.

I was excited to order this hair product from QVC. The first two times, I used it, everything seemed to be ok... The "clean" Chaz Dean described wasn't quite there, but it wasn't bad at all. However: The NEXT time I used it, I noticed CLUMPS of my hair in my hands!!! I immediately stopped using this product, and attempted to write a review of it on QVC website. Each time I wrote a negative review about it, they rejected it. I guess QVC only wants positive reviews. I will never use this crappy hair product OR QVC again.