WEN by Chaz Dean Reviews

I starting using WEN products and noticed my hair thinning out horribly leaving bald spots and my scalp flaking extremely bad making it embarrassing to leave my home. Finally after many trips to the hair salon for treatments I have the flaking somewhat under control but still wear extensions until my hair grows back.

I bought WEN conditioner in January, started using it immediately. I had like 6 big bottles so it lasted a long time. Not long after I started using it, my hair started falling out. At first it was just big clumps in the shower, I didn't think much of it. Then I got the bald spot and all over thinning. I thought it was my thyroid so I went to see my Dr. We would not find anything wrong with me. THANK GOD I saw the article pop up in my feed last week about the hundreds of other women this happened to!! I ran out of conditioner a few weeks ago, thankfully I haven't used it since them. Hopefully my hair will grow back!! I put the rest of the WEN crap I had left in the garbage.

My mom has recently become a huge advocate of WEN products and has pushed them onto my brother and me. I was totally fine with my mom paying so much for me to have a "GREAT" hair product. My brother and I both have (had) very thick hair. After using WEN a few times, I told my mother that I felt like my hair was falling out. Typically, I lose some hair in the shower from tangles, etc. but not long soft strands coming out. I was having to clean my drain protector in my shower after EVERY shower. I blamed it on a recent haircut because I had gotten the stylist to thin it out some but after a few weeks, there was no way my hair was STILL coming out from that.

I got the hair product WEN because Chaz Dean on his commercial stated that it was so great and it would repair my hair. I have very thin and weak hair and I decided to get it. At first, I liked it because it left my hair very smooth after the wash, but after a couple of times using it, my hair started falling out in hand fulls. I found huge clumps of my hair in the tub after using this product. Literally, when I put my hand through my hair, I would find so much hair left on my hand. I was freaking out and at first didn't think it was possible it was from the product since it was said that it was "so good" and it's so expensive. I bought vitamins for my hair and still my hair loss did not go away. So I changed my shampoo to the OGX hydrating shampoo and I noticed an immediate change. My hair got stronger and it's falling out less now. Hopefully, it'll stop completely.

I am from Canada. The WEN products are sold through a chain of stores called "Show Case". They specialize in products "as seen on TV". My sister was working there at the time and as an employee would get a 30% discount on merchandise. She bought me the WEN starter pack (Lavender) for Christmas 2013. The first time I used it, I left it on for about 15 mins in the shower after I had done all the other washing. I left it in for that length because I was also combing out my hair with the comb that came with the kit, with the WEN product in. At about this time I started to feel a burning sensation starting on my scalp. It quickly spread to my forehead and down the back of my neck. I became concerned and tried to rinse the product out of my hair. My face and neck were covered with red blotches. The burning reduced, but took a good 30 mins for the sensation to finally go away. At this point I thought it was my fault, that I had left the product in too long.

I purchased Wen hair products from QVC. Totally believed what they said. Used Wen for about a 2 month period and noticed more than normal hair loss in the shower, on my brush and even vacuuming my rugs. Stopped using Wen immediately. Hair loss continued until almost 1/2 of my beautiful thick hair was GONE. The top of my head and 3/4 down the back was completely BALD. Could not leave the house without a hat. Was so embarrassed. Now after about a year and a half later and trying other rejuvenating hair products that hair is finally barely starting to come back. It is still extremely thin and you can still see my scalp.

I used the product this summer. I noticed an extreme amount of hair loss in the shower, in my brush and around me. I COULDN'T FIGURE IT OUT. I also went to the dermatologist to see if he could help. I have had scalp sores and extreme itchiness on my scalp. I stopped using it but now it is clear as to what it was!!!

I started using Wen a year ago December 2014. At first I really liked it because my hair was very dry. The more I used Wen I noticed my hair was falling out after washing it. The top of my head is very, very thin and when you comb it I have to try to hide the bald spots. I thought it was just me but now that I read these reviews I'm not the only one. I did not think using this product the way it has been advertised in all these women using when it happened beautiful would do this to me.

My cousin sent me a link earlier today about the suit against Wen. I was shocked to see the origin of the lawsuit and gasped when I realized that the extreme thinning of my hair and balding areas could be the result of a product which promotes HEALTHY HAIR. I am anxious to speak to my dermatologist as I have spent THOUSANDS on doctors and products to try to get my hair back and from stopping the intense itch. :(

I tried the products after ordering them from the infomercial. After a few weeks I thought I noticed my hair thinning. I stopped using the product. I was told by a few people that it might have been caused by my stress or my depression. After several weeks I thought my hair thinning and loss was somewhat better so I tried using the products again. Again I noticed serious thinning and loss!!! I haven't used the products in several months but the problem is NOT getting better! HELP!!! I am now unable to cover my scalp so I've been wearing a bandana to hide my baldness every time I finally make myself leave my house (or even get out of bed)! I only leave my house when I absolutely have to in order to purchase groceries, etc. Does anyone know how to reverse the effects?

I was using WEN for about four months when I noticed my hair thinning and falling out. I stopped using it and contacted the company. They did not seem to care. Don't use this. You will be bald.

I have never really tried many TV advertised hair products but when I saw the adverts and the reviews it looked amazing. I ordered it and used it all of the month of July the first week my hair was dry and thin and there was excess hair coming out. I didn't think much of it but then by the end of the month my hair was horrendous and piles and piles of hair had come out the whole month. :( WEN is a HORRENDOUS product and shouldn't be for sale. I don't recommend it to anyone with any type of hair.

I wrote into Wen around 8 months ago. I used their product and my hair started coming out by the handful. I had to stop using it.

I recently started reading about a lawsuit where those who used Wen conditioning cleansers had experienced hair loss. I have been using Wen for at least two years maybe even longer. I have very thick hair over the course of the last couple of years, I did notice that my hair was getting thinner and an area on my scalp seemed to have lost more hair. Also my scalp did feel itchy after using the products. I asked my hairdresser a few times if it looked like my hair had thinned. I never thought it could be from the Wen products. Since reading what other consumers experienced I stopped using Wen about two weeks ago. I did notice that hair was still coming out after I stopped.

I have wanted to use WEN for so long and finally have tried it and LOVE it so much! I bleach and dye my hair a lot and have tried so many shampoos, conditioners, sprays, leave in treatments and hot oils but NONE have come close to making my hair feel or look as amazing as Wen does. I have had NO issue with hair loss (as of yet). My hair is so shiny, soft, full of body, bounce, life and the look and feel is just outstanding! I've been getting many compliments on my hair and tell everyone, "WEN! I will be buying MORE!".

I began using this product in May of 2015. I did hours of research, and based on reviews online, decided to give it a try. My hair was already damaged from highlights, and was slightly thin, which was due to a thyroid issue already being treated by medicine. When I first started the product I noticed a change in texture, my hair became smoother and softer. I used the product faithfully, even ending my showers with a shot of cold water to rinse the product properly.

Left my hair very greasy, tried to cancel and the customer service rep tried to tell me that I needed to wash my hair in cold water. Really? All through the commercials, they kept saying to use during your shower. I asked him who takes cold showers? He got a bit snippy and I went off on him, got my order cancelled, and the money refunded. This is garbage sales!

When I first used Wen more than two years ago, the product was fantastic. I took a break for some time and then began again just a couple of months ago and my hair began to fall out by the handfuls. I was pulling so much hair from my drain I thought I was going bald. Hair was all over my floor and my husband said my crown area was going bald. I asked my hairdresser what she thought and she informed me of the latest problems that her Wen customers had also been experiencing. I hope my hair grows back as this has left me in a huge state of depression. The texture has also changed; of course I no longer use the product.

I purchased this product through QVC when they had their event for part proceeds going to Ovarian Cancer. After about 3 uses, I couldn't believe how much hair I lost. My hair was shiny and didn't need as frequent shampooing, but it was definitely thinner. When I read reviews on the product, I immediately discontinued. My hair dresser does say my hair is coming back in but I would never use the product again.

Purchased the line of Wen products from QVC. Upon my third use of the shampoo, my hair was shedding as I washed it in the shower. My hair has continued to shed and I am practically bald at the crown and sides of my hair. I notice that my hair is also starting to thin in the back. I purchased a hairpiece to wear and will be going to my hairstylist to have a weave installed. I am so depressed and don't know what to do. I want to file a suit against Wen but have no idea how to start. I would appreciate any help I can get.

I use WEN for a week. My hair was falling out so I stop. What you see on tv is lies. I just use the WEN on cleaning my shower and it clean it very well. What a ripoff. Stop my visa so they can't get any more of my money. Why can't people like this be stopped using paid liars?

My mother purchased the full set of WEN products for me after I confided in her about my hair breakage. Mainly my ends were just breaking here and there, nothing major. I have used regular shampoo and conditioner for many years with no problems. It was definitely just my shedding season time. I started using the products including the hair cleanser and conditioning cream. The first time I used it my hair appeared bouncy and full of body. I was satisfied. As time went on I began to notice with each cleanse more and more hair would be in the drain as well as all over my bathroom floor. My hair began falling out in clumps in the last 2 weeks. I wish I would have read others' experiences prior. I have stopped use as of last week. Trying to salvage the hair I have left. VERY UPSET.

I started using Wen shampoo and conditioner about 2 months ago. At first I noticed that it took all of the hair color out of my hair (I thought it was good for color-treated hair). I could actually see the color when I rinsed the shampoo out of my hair. Then my head started getting dry and itchy. I noticed that my hair was falling out a lot more than usual. I quit using it, and I am not itching as much and my hair is not falling out as much. I would have a handful of hair when I was running my fingers through it while rinsing the shampoo out. Do not use this product. It made my mother's and husband's hair more wiry and made mine fall out.

I have use this product for a long time and have had problems with my hair feeling like wire and falling out in strands. I thought it was due to another things so I continued to use it well while I was waiting for my next shipment to come in. I went and bought shampoo and conditioner and within 3 days noticed a difference in my hair so I sent the unopened package back to Wen and am still waiting for a credit to my card and them to respond to my STOP SHIPMENT REQUEST. I would not recommend this product if you have healthy hair because it won't stay healthy or will fall out. I AM VERY DISAPPOINTED.

I started using WEN almost a year ago. I had a full healthy head of hair that was down to the middle of my back. I used the product and my hair gradually fell out. My hair is now super thin, up to my beck, and doesn't even cover my ears. I have pictures of my healthy hair but refuse to take pics of this awful mess that is on my head. I have started wearing caps because I can't do anything with my hair.

I have natural hair and I used WEN last year to promote growth and healthy hair. My hair started thinning, but I continued to use it unknowingly. I ran out and my hair started growing back... still didn't realized it was WEN until recently I ordered this product from QVC and used it 3 times in 3 weeks, and my hair broke off and thinned again. I wish I had look at these reviews before. This product may work for some people, but it did not work on my hair. My hair was thick and healthy before I used WEN.

I have been using this product for about a year now, and at first, I thought it was a miracle fix for my hair, (I have [had] waist length blonde hair, that was thick, but very fine and flyaway). A couple of months ago, I started noticing my hair EVERYWHERE. Literally everywhere. So I too thought maybe it's the meds I take, stress, hormones... anything BUT the WEN. Boy was I ever wrong!! I went to my doctor, had him do blood tests (I even stopped taking my meds for a while to see if that was the problem), and all was normal. Then I noticed my scalp started getting itchy... REALLY itchy. I have never had dry scalp or dandruff in my life, so this was brand new.

Please do not use this product... I bought WEN after seeing the commercial on TV thinking that it's going to make my hair look as better than what it looked. I had extra thick hair with lots of shine. I received WEN and started using it as it stated on TV. I used it for 2 weeks only and the third week my hair suddenly started falling out in clumps. It was the most horrifying experience I've ever had. I almost lost half of my hair. I went to all kinds of doctors, did so many tests to make sure it wasn't my health and I was as healthy as a horse. Took all kinds of vitamins and still did not help restore my hair back to what it was. I called Wen customer service and explained to them what happened and all they could tell me was to keep the product and gave my money back. This is the worst product ever. I went through the most depressing part of my life watching my hair fall out in clumps because of this shampoo.

I have used Wen Conditioning Cleanser for about 3 months. At first, I loved the way my hair felt and looked, so did my hairdresser! But lately, my comb and brush and clothing is full of strands of my hair. I've never had this problem, so I'm worried about the Wen products. Help!

I have used this product for 2 years, and at first it seemed to make my hair look great. Three months ago, I used the deep conditioner and after that I had been losing hair to the point I have so many bald spots. Stopped using the product and will go to doctor to get meds to hopefully help it grow back. Wonder if all of their products cause hair loss? Very unhappy!

I liked how my hair was so soft and no static from using WEN. After reading these posts I got nervous so used regular shampoo and hate it! My hair is static again dry. I never had an issue with hair loss as read from post. I even washed with shampoo and then WEN and still too dry so I will keep using wen. I did call and cancel my subscription. I'm sure I can find a lot of people selling theirs online who aren't happy with it.

I used this product for about a year and a half. I'm not sure exactly when my hair started falling out because it seemed to happen somewhat gradually. I kept trying to come up with reasons this could be happening but none of it made sense. I will be turning 40 next year and thought that maybe my hair loss was due to aging and hormonal changes, or it could have been from wearing a ball cap, or from wearing my hair pulled back, or because I dried my hair everyday. I've been doing these things all my life and have never had any issues.

When I started using Wen, I loved it. After about a month of use, then my hair went from soft to wire, my hair started coming out. I have always had thick hair long or short. My hair has gotten so thin and still coming out just pulling on it. It's unbelievable, I would not recommend.

I purchased the Wen hair products after seeing the infomercial. It was very disappointing. There was no improvement in the condition of my hair, plus there was more product than I needed. When I called to cancel my subscription, I was told that I would have to pay for another three months of product before it could be cancelled. They have been taking money out of my checking account since then. I don't know what to do about this. They also did not send me any products after my call to them. They are just taking my money. Can you help?

Started using WEN, it tingles but seemed refreshing. I started to notice that my hair was getting thinner, the drain had more than usual. Thought it was just shedding season. My scalp was sore, itchy, and a burning feeling. My hairdresser said she had no idea. My Doctor said she had no idea. Stopped coloring my hair, nothing has helped. I am hoping that my hair will grow back to its before WEN thickness. What a waste of good money, all to be thrown out.

I was referred to the WEN product after my cousin had a great experience. I started the product after transitioning from having permed hair to now being completely natural. The product in the beginning was great. My hair flowed in the wind and had lots of bounced. I started to notice a little shedding of my hair but thought it was stressed. A coworker of mine started the product as well and noticed her hair began to fall out. I too began to notice a lot more breakage around my edges and in the middle of my head. This product has stressed me out more. Hair is missing from my head. I will refer everyone to use Pantene Pro V. It helped me transition from permed hair to natural and hopefully it will help me again.

My sister in law gave me a couple of bottles for an early Christmas gift. I tried the product for the first time and automatically my head started tingling almost like I was having a allergic reaction. When I did the repeat of "washing" my hair I left it on for a little longer and the "burning" got worse. Finally I rinsed my head off and the pain almost immediately stopped. Has anyone else experienced this?

I bought this after my hair caught fire, and really needed something to help grow my hair and protect it to grow out. It built such an extra conditioning layer I had to have all my hair cut off again. It is very efficient at first but it builds huge layers of gunk after a few months. I tried to have a professional color my hair but after a few months they couldn't penetrate the grease. Later my hair just dried up and died from grease. It never felt dry. It just fell out at the roots. This occurred one year after the fire, and had nothing to do with it. It was the WEN. It will smother your hair. Please save your money, and buy Pantene.

I used WEN products for at least a year which I purchased from QVC. One of the negative comments on QVC's website was someone started to lose their hair so they stopped using WEN. When I started losing my hair I had this at the back of my mind and stopped using WEN and starting using a regular shampoo to get rid of the build up. I was losing handfuls of hair when I washed or brushed my hair. I have never experienced hair loss like this before. My hair looks worse now than when I started using it. It is brittle and has lost its shine. My scalp had become itchy and I was wondering if the heavy WEN cleanser had clogged my hair follicles and caused fungus or bacteria to ruin the follicles.

I tried some of the Sweet Almond Mint Volumizing Treatment Spray after washing my hair with the conditioning shampoo and my hair IMMEDIATELY started to dry out and harden into a tangle which was impossible to brush or comb. I jumped back into the shower & washed & conditioned with my regular shampoo. I have no idea what's in that stuff but I threw out the bottle right away.

I started to use WEN hair care product system and within a couple weeks started noticing I was losing hair. I have really thick hair so I didn't think anything of it right away but then it was like globs of hair in the shower daily. It started to hurt just touching my head, brushing my hair was painful and more and more hair was falling out. I tried to call and cancel my order to which they never did so I ended up canceling my card. They still sent out another shipment even without me paying for it and sent an invoice I refused to pay. Now I am in collections and being sued for not paying for a product that I lost hair on. I switched products and within a few days my head was back to not being painful and no more hair loss. THIS PRODUCT SUCKS!

I started using the shampoo and cream Prince. In two day my hair starting falling out. I thought it was my meds. I complained to my doc. I quit my meds. For a month my hair still falling. I quit using the shampoo and conditioners so now after a month no hair loss.

I used to WEN a few years ago, I didn't have a problem but the cost was too much. I had no problem cancelling the order and getting a refund. I recently started it back, and was able to put the automatic refill on hold but was still able to order as a member. It is normal for you to shed hair. I have not had chunks of hair coming out, I have dry course hair and oily scalp. So far is been working OK. I just had my haircut and my hair stylist said my hair was in good shape. Stress and trauma can cause hair to fall out. I called customer service with my concerned and they gave me an extra days to decide if I want to return my products or not. I've had nothing but cooperation with customer service. Face it ladies. As we age our hair thins! I'm happy with the product so far.

I believe for those who were not happy trying WEN Cleansing Conditioner that they may need to try a few different ones until they find one that works with their hair. I am sure as with anything, a very few people may have reactions to some of the ingredients. I am just as sure, that in some cases, other causes for those same side effects are also to blame such as; stress, genetics or a disease process. I saw in one negative review that overuse was immediately apparent when they said the WEN product was being used a couple of times a day minimum. I had to try a few types and The Winter Vanilla Mint worked on my hair which is on the long side, thick and color treated.

I used Wen consistently for well over a year through their auto mailer program. I used it every day, at least 1-2 times. Initially, my hair was great. Slowly I started to notice it lacked luster and was becoming brittle and hard to comb through. The hair thinning came on slow. Now when I look at pictures from over a year ago... it is evident, awful, and sad. I've been off of Wen for 4 months... I am nursing my hair back to health and am waiting for regrowth. I am disgusted with this product. I hope my review can help someone.

I had no idea I was subscribing to an auto re-order when I placed an order. Why wasn't I told that on the phone? Where is it in writing on their site and email to customers? To my surprise, I had a second credit card charge. Sent five emails through various ways, replies to the emails I had, the customer contact on the web site as well as the one that their own FB recommended, and I never got an answer to ANY of those five emails. Then I called. First person said they would cancel. Nothing was cancelled. I got a third charge. The next phone person said I was getting credits and they would cancel which remains to be seen. The credits take days to arrive I'm told. Now I'm resorting to this to ensure I get them and that no one else has to go through this. It's not a matter of poor customer service. The phone agents were lovely.

I am the mother of biracial children of which they got the beautiful natural curls for 7 long years. I have searched for something that would allow my child to wear her hair down like a ** girl flowing in the wind!!! It was hard to explain to her why she couldnt wear it like that BUT when my mother didn't like WEN she gave it to us and we no longer have to fight with the comb or tangles. My baby girl's hair looks as good at the end of the day as it did when it was wet with this WEN. I can trust my 7 year old to brush her own hair without breaking it off!!! I am impressed so much with this product and will stand by this product for its value to coarse curly hair.

I have only used WEN for the last 5 years and I am not bald or missing my hair. Millions of people use this product and if a small number of people have issues with the product it doesn't mean the product is bad just as if you were given a prescription from a doctor. It doesn't always work the same for everyone.

I've used Wen on and off for nearly 10 years. Most recently, the product hasn't performed as well as it did in the beginning, when it made my hair amazingly shiny and bouncy, but I haven't experienced the problems, especially the hair loss, many others have reported. Regarding the company itself and their business practices, I too have had them change an order from what I firmly told the representative I wanted to a more expensive version. However, while it was annoying, I had no trouble insisting that they listen to the recording THEY made of my order. I didn't even have to pay the difference; I was just instructed to keep it.

The product made my hair really greasy. Over a month of putting product in, my hair would fall out easily just by running my hands through it!

I ordered the 5 piece kit which includes a bonus travel kit. I just received it today and in a timely manner. The product might be awesome, however being charged for the product two days in a row is not. I ordered this product in efforts to strengthen my hair as it has been falling out shortly after my mother passed away. As to my understanding, I was to be charged the original $39.95 upon ordering and then four weeks later an additional $39.95 and so forth for the following two months as part of their automated sign up. I wasn't thrilled about the idea but I figured that I would try out the product and if I didn't like it I could cancel it at any time. I am completely turned off by the lies that these sales representatives have fed me. I cancelled my membership immediately. They lost a potentially loyal customer due to their overcharging.

I purchased Wen hair cleanser through Sephora and not online or through the phone because I wanted to purchase it when I wanted to. I did not notice immediate results but I have noticed results over time, especially when I run out or do not have access to it and use other types of shampoos and conditioners, and I don't typically buy the cheap stuff. The first day after I use shampoos and conditioners, my hair feels great, but the days after my hair feels so dry. I bleach my hair and it is curly so of course it will be dry and Wen significantly reduces the dryness. I love it.

I usually wear my hair past my waist, but I've noticed my braid was looking much smaller, and I have fly always and breakage with receding hair. I have been using WEN twice a week for 4 plus years and just recently noticed head sores on my crown and in the front crown area. It appears to be slowing down in growth even though I take hair essential vitamins to protect my hair from early balding. I am so glad to be watching the right channel in time to find this out. Thankfully I've only had thinning and breakage, but my hair is no longer below my waist at my hip region and because of the breakage I'm back to square one to having long undamaged hair. I can only pray it's not from clogged follicles. I still have WEN from the bulk amount I buy during the Holidays when he sells it on QVC. I have always bought mine from QVC.

I purchased Wen after viewing the infomercial on TV. After receiving the product, I started using the product Sweet Almond Cleansing conditioner exclusively and every day. I got rid of all other products I had, taking the advice of Chaz Dean. Within a month, I noticed my hair was falling out on the comb and 3 bald spots in the middle of my head on both sides, and the top of my head about 5 weeks later. First, I didn't believe it would have been this miracle product that all these celebrities are endorsing for perfect hair. They sent me another 3 month supply because I was on the automatic ship program for $100+ before I could cancel. I still have 2 bottles of it.

I didn't use the product right away but, when I did, my hair was greasy and dull... I tried it for two weeks and decided that this was deceptive advertising and my hair was dull and I had to wash it every other day instead of once or twice a week as I usually do. I have short naturally curly hair... it doesn't work. I called and canceled and told them I would return all the product they sent me and asked for a credit and they said okay; however, my credit card company told me they responded with the fact that I was supposed to return it within two weeks... but that was for a special price of $19.00. I actually was billed for $149.00 and they said they wouldn't give me a credit... Horrible company, horrible product.. false advertising.

I received my starter kit, and did not like it. It did not work on my curly, dry, color-treated hair as was told. So I called them to stop further deliveries and got talked into buying a gallon of the Fig type for that specific hair type. After about a month, not only did the product not work for frizz, but I noticed my hair loss started. At first I thought it was just that my hair was longer, so it just looked like I was losing hair. After another month, my hair was coming out in clumps in my hands as I washed and rinsed it. I would have a palm FULL of hair. I ended up having to cut off 7" of my hair from damage, and my hair thinned quite considerably! I had to buy Nioxin shampoo to try and stop the hair loss. I am still losing hair yet, but getting better since stopped using Wen!

Wow is all I can say after reading some of all the negative reviews on this product. I don't usually write reviews, in fact, this my first time writing a review about any product, but I couldn't read the negative stuff people are saying and me not say anything. I started using the WEN products about 3 years ago after having problems with my hair. My hair was horrible, was breaking off, getting thin, etc.. Then one night after seeing the WEN advertisement, I decided to give it a try. I'm an ordained minister who of course believes in miracles, so after using this product I thanked God for answering my prayer.

The label on the 16oz. cleansing conditioner is purple and now, so is the side of my new tub because it bleeds and causes a permanent stain. I reported to the company and got no reply!!

I feel bad for all those saying they've lost tons of hair and/or have greasy hair, limp hair, scalp issues, etc. I have had none of those issues. I mainly tried this to make my color last longer and it does a good job for me. I don't have to wash my hair as often and have no more hair loss than usual. I've been using it for over a year now. My hair is on the finer side but has some natural curl. It is slightly more manageable with WEN than other professional products I've tried.

I see on my credit card that I was charged for a delivery Oct 25, 2015. I was wondering why it takes so long to receive my package. If it is because you have the wrong address, well I sent you a corrected mailing address last month.

I received my Wen products yesterday. Used the shampoo this morning, very nice. I haven't used the other products since on a work day morning, I don't have time. I will continue to use the products for 10 days straight and then decide if I'm satisfied or not, meaning, asking for a refund or not. My pet peeve with these products is what follows: When I received my box, included was a statement indicating that in a 30 day span, other products would AUTOMATICALLY be delivered and CHARGED to my account. I phoned immediately.

Cancelled the auto-ship but received shipment - total cost $105. Billed on credit card for one of three charges of $48.00. I had returned product immediately via Canada Post. Still a charge on credit card statement. Called Wen and told it takes 6-8 wks for item to have been received prior to issuing cancellation/refund. Keep your tracking # as I informed them that they had received the return within 2 days of posting. Suddenly they realized their scam wasn't working. Had to stay on the line for a long time as informed Wen has a problem issuing refund. Hope I see the refund next credit card statement but I'm doubtful. No more Wen for me. Bad experience. Stay away from these con artists!

First of all when I order I thought this was a one time deal. Little did I know they would ship more products and charge me. I went to their site and told them twice to stop but they never answered me. I got another pack some time ago and this time it had a return tab with it. I will return in today and hope not to pay too much because it weighs 5 pounds. Second of all I had so bad results with this product my hair was a mess! I stopped using it about 3 months ago and my hair is slowly returning to normal! Also their products smell weird and make my hair oily! Bad publicity, bad product, bad service!

I ordered a beginners kit and it was received. However, I was overcharged for it and then was charged 3 more times and never received any additional product because I had cancelled my membership. When I contacted Wen about the overcharges, I was told that there would be a refund within 3-4 business days. I have now made 3 phone calls and continue to be told that it is in process and it will be 3 -5 more business days. This absolutely the worst customer service I have ever dealt with and would advise anyone to not use this company unless they have lots of time to deal with them or wish to just throw their hard earned money away.

I never received my order. They said they were going to send me a new one, I never received that!! Called back today, they said they would give me a refund. I probably won't get that either!!!

First of all, I would like an explanation as to why this product has good results for a handful of people and horrible results for others. Is there an explanation? This just doesn't make sense. The ingredients are supposedly pure, organic, botanical, blah blah blah. I think consumers need this question addressed. Having said this, I am fortunate in that I have not had horrible results. For the most part, the product is kind to my color, and generally leaves my hair feeling healthy. But it is very, very high maintenance, and the delivery system wastes almost half the product, unless I empty the product that will not pump out into a pyrex cup. Rinsing doubles the time in the shower. If I don't rinse profusely, my hair will not feel as clean. Not suited for quick showers. This really is a "celebrity" product. Too many extra products and steps for volume, texture, shine, treat, moisture, etc, etc. Not practical for a woman on the go!

I use Alberto VO5 shampoo and conditioner and also hairdressing conditioner. have been using for 10 years. Amazing results. Works great. Price? 99 cents each at area supermarket. Bottom line, stop paying for crap. My mother used Alberto VO5 products. They still cost 1.00 in dollar store, 99 cents in most super markets. Really people, you are wasting your money. My hair looks the same after all the different products I HAVE USED. Biolage, Nexxus, many many different professional products through years of working as stylist - same results with VO5. Try it, use it. Same damn results. As a 40-year old hairstylist - please stop wasting your money.

I am unable to cancel the auto-renewal subscription on products that my child ordered online without my knowledge or consent, and I am trapped in an unending cycle of being billed for and shipped unwanted products. The company makes opting out of its auto-renewal program impossible. Here are the basics: The Terms and Conditions on the website state to call the customer service number to cancel all future orders and a link is provided. If you click on the link it takes you right back to the website's home page. The phone number is buried within the website, and it is difficult to find. I have called the number to cancel all shipments over 20 times beginning in August 2015. I was given two confirmations of cancellation numbers. Yet they are still sending/billing me for products I previously cancelled. Therefore, I had my credit card company block all future transactions with the company.

I used Wen about four years ago and my hair was gorgeous for a few months. Then it started coming out in clumps. I never would have thought that it was the Wen until I read all of these reviews. My hair has never regained its thickness as it was before I used Wen. I hate that I fell for a TV advertised hair product.

Really surprised by all the negative comments about WEN. I've used it for years and at 58 have beautiful hair. My hair is in great condition. No hair loss at all. My hair is in better condition. I use Sweet Almond Mint hair Cleansing. I have not used any other products.

Cancellations seem to be a problem. I called last month to cancel product deliveries. They confirmed cancellation over the phone, then sent product anyway. When I called, they said it had not been cancelled. So another 110.00 I am invested for since I can't send it back or reverse the charges. Then the person handling me tried to convince me that I could delay or extend deliveries etc. Yeah, right. I won't deal with this company again.

I've been using Wen products for 4-5 years. I love my hair. It never feels greasy. As a matter of fact, I can go days without washing my hair and it stays cleaner longer! The only time I ever had any problems is when I had a new card issued and it took them a while to catch up and ship my product. My hair used to be thinner but this gives me lots of volume. I have given Wen Cleansing Conditioner as gifts and some of my friends get it themselves now. I had to leave my input cuz all I was reading was negative and my experience has been nothing but positive. I think people aren't using it right, or longer than one time. My fiance is using it for as long as I've known him, as well!

I have tried to cancel my account with them. I ordered a trial to try the product. I found it to be ok, but I was not satisfied 100 percent. I tried to cancel, now they want 89.90 to cancel. They shipped product and keep charging account.

I've been using this product for about six months. I'm losing a lot of hair. Hair is everywhere in my house. When I brush my hair I get handfuls of hair. I just read all the reviews here and I was shocked to find out that so many others had the same problem. I am throwing out all remaining products and have cancelled my order. I hope I do not have any issues with my cancellation but after reading these reviews, I think I'm going to have a problem.

These negative reviews are BOGUS! Yes, it is expensive, but a great product. Will leave your hair clean and full for a longer time than shampoo and will not strip your color. Those women must have had some underlying problem, or just looking for monetary gain. Hope they don't ruin a nice man with a great product!

I purchased WEN hair products and used it as directed for 1 month. After 2 wks I began noticing clumps of hair in my shower drain, brush and on the floor. I didn't think it could have been related to my Wen products as my hair was so shiny and felt so clean and I just brushed it off as perhaps a nutritional deficiency or stress so continued using it for another 2 wks.

When I first using Wen hair started falling out, thought it was other causes. As I continued to use Wen my hair just fell out even more. Everyone was asking what was going on with me, my hair continued to fall out and get thinner and thinner. I just didn't think it was Wen because I was so busy listening to Chaz Dean rave about how good it was for all hair types. It left me with less than half of my long thick hair. I finally figured it out. I hate looking in the mirror at my hair loss. If you do use Wen, keep close watch on hair, DON'T WAIT LIKE I DID AND LOSE YOUR HAIR.

I ordered a trial kit of the product to try it out and was unwittingly placed on an auto-renewal where they continued charging my credit card and sending me boxes of the product. I took no knowing affirmative step to authorize this, and I have reviewed my email order confirmation which states absolutely nothing about a renewing order. It confirmed only the individual order that I placed, even considering all fine print.

I ordered product in July and never received until today (October) even after making at least 20 phone calls. Each time they apologized and mentioned that the product will be shipped and I will receive a tracking number in 24 hours. Never happened till date. They already charged me full amount for my order in July. 2 days back I again see charges on my account for no reason. I never made a purchase. When I called they say it's pre-authorization charges to confirm if the customer is capable of making their payment. I have never heard of such a check and even after making the full payment for something I have not received for 4 months.

My issue is 100% with the inability to stop delivery and then being billed for the returned refused product. I returned no less than 8 packages AFTER I CALLED TO STOP in March 2014. I paid for all product I actually ordered and kept but am being constantly harassed with threats of collections for product that was returned. The same time they claimed I owed them money they kept sending product that I refused to accept. US POST OFFICE employee from the Waterloo WI office actually returned it as REFUSED many, many times.

I started using Wen soon after my hair started to come out! I have now lost 1/3 or more of my hair. Went to Dr., did tests. All my tests were normal, then Dr. ask about products used on hair. Yes, I changed to all Wen products. Please look and read the amount of people with hair loss, a warning should be on bottle & people told on TV that can cause hair loss! Please help!

I ordered a trial offer but then received a letter saying money would be taken from my credit card on a monthly basis. When I called I was told they would send me the same offer every month. I asked them not to do that and not to take money from my credit card. I was assured my account would be closed. I never set up an account in the first place. After months of traveling I arrive home and find another box full of Wen products, which I have not ordered. I cannot find any contact e-mail to write to Wen. So I will need to make another long distance call.

I bought the shampoo and it dried my hair out. Natural products are NOT supposed to do that. I also was auto shipped and charged $44.95 for 3 months. I called and they said that the next order is $134.85 and that you have to do another order in order to get the trial shampoo. Nowhere did I read that when I signed up. I happened to bounce a check because these people took $44.95 out of my account without my permission. DON'T ORDER FROM THEM.

The product - unless you read every single line, you find out it's on autopay/Delivery, takes 4-6 week to get money back. Took 2 seconds to take my money. Read the reviews, they are terrible. Hair falling out, smell, oily hair. Ad does not say if you have short hair you have to use 10 pumps from the bottle to have a sufficient amount and that's a lot of product and it's not a large bottle and it's expensive. It's a rip-off. Wanted to try just try it once and turned out it cost me almost 80 bucks to stop it. And I have only used it 5-6 times. People listen to the posts, it's not worth it, do not order it.

After I started using Wen cleansing conditioner I noticed that my hair was getting thinner. Really thin! I didn't connect it to Wen until a hairstylist told me about women having hair loss after using Wen. I have discontinued using product, hoping for hair to regrow.

I used the product for a week. I made sure this last time that I used about 20 pumps on my hair to get it very clean. I scrubbed my scalp more than usual and was excited to dry it to see the outcome. It honestly looked like I rubbed cooking oil in it. Really unfortunate. I used my dollar shampoo to rewash it and it looked 110% better.

I started using Wen six months ago. I have always had very thick hair. I have now lost 50% since using Wen. Doctor have checked hormones and thyroids, both fine. I lose 400 to 500 strands a day, everyday. Please stop using WEN, it is so not worth the loss. There's not a day I don't cry and just keep praying the hair will eventually stop falling out. I am down to washing my hair just once every two weeks because washing it makes the hair loss worse. This picture is what happens every time I wash my hair.

I am not impressed with Wen. I can't do a thing with my hair after using it. The applicator didn't work and to top it off I just received another order that I did not authorize.

It only takes once to see this product is not worth your money, it's false advertising on a whole. It sits there on my shelf now. I use it, my hair feels greasy and unclean. I must commend their customer service because at first they sent me the wrong product and they did fix it. No charge.

I was excited to order this hair product from QVC. The first two times, I used it, everything seemed to be ok... The "clean" Chaz Dean described wasn't quite there, but it wasn't bad at all. However: The NEXT time I used it, I noticed CLUMPS of my hair in my hands!!! I immediately stopped using this product, and attempted to write a review of it on QVC website. Each time I wrote a negative review about it, they rejected it. I guess QVC only wants positive reviews. I will never use this crappy hair product OR QVC again.

Wen made my hair look great, keep the color in but I started to notice my getting thinner! I looked up the reviews and see that it's happened to other people. Now I've got $90 of too much Wen.

I purchased WEN a few weeks ago and it has gone in the bin already!!! My hair has never been dryer or flatter!!! I was hoping my hair would be as bouncy and shiny as Alyssa Milano in the ad but no, it's the worst it's ever looked!!! Such a waste of money. DO NOT PURCHASE THIS!! If you like having crap hair and wasting money then this product is perfect for you. If not then don't bother!!! Terrible!!!

My mom and I ordered Wen kits and tried it together and it was really great for the first week, after that it went bad. Our hair started to fall out and two months went by, more and more hair kept falling out. Handfuls in the shower and our brushes had filled up after brushing from the shower. Also, all through the day, hair every where.

I started using Wen about 2 mos ago and it has been one of my worst decisions. My hair started to fall out. The products are supposed to make your hair manageable but it did the opposite for me. I can't recommend to anyone not to use as you have people that swear it worked for them but I will not use that product again! I am glad I was able to cancel without any problems and they even refunded the full purchase price.

WEN will continue to send product and bill you months after you cancel. They will also send product and bill you if your credit card on file expires, then sic their collection agents on you. It's not even a good product. Avoid it.

I have been using WEN for about six months and I have been seeing hair loss. I didn't think it was the WEN. I do have a thyroid problem but it is under control. I was giving a bottle to my daughter and she said please read the reviews and I did. They sound like what has happened to me. My hair is fine but never as thin as it is now. I'm so glad my daughter told me otherwise I would still be using it. Also I kept getting shipments until I went online and stopped them. I'm sorry I tried it. Thinning in FL.

My wife purchased a one time $39.95 product with these criminals in June 2015. The following month they withdrew two transactions from our account for $44.94 each without our consent and we did not receive any product. We called customer service and complained. They apologized and said they would refund the amount. July 2015 same scenario, unauthorized transaction for $44.94 x 2 and no product. Again we called and complained. They apologized and said they would refund the money. August 2015 the exact same scenario with the exact same results. Fully believing these people have absolutely no intention on removing the auto-ship/auto-bill I have filed a claim with our bank, stopped all payments to this company and took the time to track down their corporate office and file a claim against them through the Better Business Bureau. I highly recommend anyone having the same issue with these unethical people do the same.

I used Wen for almost 2 years, and I have lost about 60% of my hair. I have seen a doctor to make sure nothing else is the culprit, but all signs point to Wen. It does make my hair look amazing, but I have had to cut it very short due to hair loss. I ceased using it, and it still has not started growing back to the thickness it once was. I do not recommend this product to anyone. Don't be fooled by the great hair results because in the end, you will have the volume of a 90 year old.

I have been happily using WEN cleansing conditioner for 4 years. I have read the reviews and know about the hair loss but that was not a problem until recently. I always purchase WEN from QVC in the gallon pump because of the value. Within the last 3 weeks after opening the new bottle, I have noticed that my hair is no longer soft and voluminous but dry, brittle and thinning at my temples. I have to ask what has changed in the formula of the previously wonderful shampoo/conditioner. I have contacted the company with my questions and have not received any response. I will never recommend this product and will never replenish. It is poor form for a company to not notify its clients that there has been a formula change and a risk of thinning hair. Shame on you WEN. No longer a fan.

I tried Wen - it did not work for me. Called and cancelled auto-ship first part of September 2015. It is 9/21 and there has been another withdrawal from my account. I called today and was told I would need to speak with someone else; the someone else ended up being a recording that instructed me to leave a message. What a disappointment.

1 month after using Wen I noticed a lot of hair loss. Never had this problem before. Hair now feels thin and continues to fall out. Won't be using Wen anymore. Very disappointed. Bought this product at Sephora.

I started using the Wen products and within 2-3 weeks I started to notice quite a bit of hair loss even to the point to where my spouse asked me if something was wrong because I was losing so much hair. I use to have long, curly, red hair. I have now very thin and stringy red hair. I went to my stylist after the 3rd week of using the Wen products. She was astonished by what my hair looked like. She asked what had happened and I told her that I used Wen products. She immediately told me to stop using those product and advised me of the many adverse problems associated with the Wen products. Needless to say I am beyond pissed off as my once beautiful curly hair is now a flat, lifeless, dull mess. Hopefully my stylist with the products she advised will bring life back to my hair. This product should be pulled from the market and I am going to pursue legal advised for damages and most of all false and misrepresentation!!

This company is 100% scam. They get you to try their product then enroll you into a very expensive subscription. Trying to cancel your subscription is difficult and customer service is horrible. Never trust a company that doesn't post their address online to return their product. They do everything possible to not give you your money back or keep your subscription open.

Today was the final straw. I have been unable to login to my account on their website since early August. I have contacted them six different times. Today was the final straw. Every single time, they verified my email. Every single time, they verified my name and address. Every time, they gave me a workaround, which didn't work. And every single time, except for the last call, the representatives have read from a script. I am beyond frustrated.

Didn't like product - canceled in April - and WEN keeps taking money out of my account. After 5 calls and trying to cancel they are still taking my money out. Today I had to stop my checking because they took out 3 times in one month. I'm angry.

Ordered Wen hair product for $29.95, but was charged $39.95! Received order, liked product. A month later received second unauthorized order. Was charged $44.95!! If Chaz Dean values reputation, should fire ordering crooks on the phone lines!!

My account always had a separate billing and shipping address. In January of 2015, I had to update my credit card information. I couldn't do this online (because NOTHING works online, and I have been complaining to them about this all year, but nothing has been fixed), so I called customer service. I gave them my new credit card information and told them nothing else had changed. For some reason, they changed my shipping address to match the billing address (even though I never told them to do so). When I didn't receive my next shipment, I logged into my account online and saw they had the wrong shipping address, so I called them again. I told them they needed to fix my shipping address. They said they would change it and resend my package. I never got anything, so I called them back. They apologized and said they would fix the address and resend the package.

Ordered the Wen system for my hair. I used it for about two months and noticed that my hair was a lot thinner than normal and I have baby fine thin hair. Got online to see if anyone else was having the same experience. Lo and behold I'm finding out there are ingredients that are different depending on where you bought yours. I got mine off the Wen site and the first ingredients are water, glycerin, alcohol which it shouldn't be. Who knows if you're getting the real thing?

I purchased WEN because I have very long, thick and curly hair and nothing really seemed to work well. I am getting married next June so I wanted to get my hair in top form. It has been horrible. My hair falls out in handfuls. I didn't put two and two together at first. My fiance was the one who finally said it could be the WEN after seeing me so upset after two months of losing hair. My hair is now half of what it used to be. Thank goodness I started out with thick hair because if I hadn't I would probably be bald. This product is horrible. I now have three additional bottles that I will never use and wouldn't give to my worst enemy. Don't buy it!!!

I purchased Wen Cleanser about 1 month ago. My hair started to fall out without me brushing my hair. I've lost so much hair, that I have to cut it. They even sent me a monthly shipment which I did not request.

First of all Wen sent me out auto supply without my consent. And even after calling and stopping shipping I was still billed twice again even though I never received products. Also it made my hair become thin and dry. My hair used to be so thick. Its been over a year and my hair still has not recovered.

They change your shipment, charge you several times in a month, take your money and takes forever to get your money credited back to you. They just can't get it together. They say computer glitch. I say "no way, want to be REIMBURSED." I loved the product. Used for over 4 years BUT not worth the hassle of having to call customer service constantly, too stressful for me. Don't steal my money.

Just ordered a trial pack online NOT realizing they would keep sending product every so often and charging it all to your card before you understand what's going on.

I had several changes in my life happening and I was really baffled by my major hair loss. I had only ever experienced this with major health issues such as major surgery or drastic weight loss, neither of which occurred this year. Right before I moved, I ordered Wen and started using it right away. Within 2 weeks of beginning use and packing/unpacking relocating etc., I noticed tons of hair in drain and in my brush during styling. I thought it was odd, but then it got worse and worse and worse. The more I continued using this product, the worse it got. But it really didn't cross my mind that it could be my hair product. I was seriously concerned about my health, worried that I had an internal issue and feared the worse, knowing from past experience, this ONLY ever happened when my body was deficient of nutrients, and put it to stress, that MUST be the culprit. Until I started researching WEN Haircare.

I choose to use Wen because I was trying to grow out my fine, naturally blonde hair. Using this product increase the texture and strength of my hair making it possible to get my hair to grow without getting thin and limp at the ends. It is expensive. But when I read the reviews, many people complain about this price, not the product. Or they don't like the price, therefore fault the product. If you want the results, you have to pay the price. If you're not seeing the results, you are most likely using the product incorrectly.

Started using the Wen cleansing conditioner products September 2014. The starter kit was a gift to myself for my birthday. Then received it regularly. Loved the cleansing conditioner at first. Didn't use it everyday because of the cost, however used it 2-4 times a week. Have been using the product fairly frequently for the last 9-10 months. Over the last 6 months however, have been experiencing tremendous hair loss. Hair comes out in gobs when brushing it getting out of the shower and throughout the day. My hair is now almost about half as thick as it was before!! You can actually see my scalp. I'm so overwhelmed and upset I cancelled my Wen subscription (which was a feat in itself let me say) and stopped using it. I figure that Wen has to be what's causing my hair loss.

Please, I beg you, DO NOT buy from this sham of a company. They like to send you kits that you didn't ask for and charge your credit card. I had to pay overdraft fees because they charged me an additional $44 after the initial bottle. They said I was up for an "automatic renewal program," and then sent me a "3 month kit," which according to them, I owe $119 for. They are sneaky and don't let you know upfront that they work this way. Also, the stuff people are saying about their hair falling out is true! My hair has a patch in the front that is noticeably thinner. I have never HATED a company so much in my entire life. What a waste.

For my birthday I received a set of WEN from my best friend. I didn't use it right away. Actually it took me 5 months to finally starting to used it. I definitely regret waiting so long... I LOVE IT!!! I noticed a BIG difference in just the second time!! IT'S AMAZING WHAT IT DOES TO MY HAIR!!! I used to spend A LOT a money on so many different products (leave on conditioner, anti-frizz, hair treatments, shampoo + conditioner, heat protectant, styling cream... you name it). All I use now is WEN Cleansing Conditioner!!! I don't need to buy anything else.

Do not buy this product! The company is a total scam. They refuse to let you cancel or modify orders, make up stories to justify themselves from doing so, and keep charging you for absolute garbage. SCAM = WEN, WEN = SCAM. Chaz the 'founder' of this scam company ought to hide his ** little head in shame.

I used it for one week and found my hair was indeed much softer. But I dreaded using it because it smelled like I was using Vicks vapor rub to clean my hair and the next day it would not smell clean. Washing every other day made day two even worse! Then I decided to read other reviews and found overwhelming numbers of gals and guys with hair loss problems as well as overwhelming billing issues. That was the final straw that convinced me to stop using it before I had one or all of these problems at my doorstep.

I've been using Wen for several years, my hair is naturally wavy and dry so the fig formula is best suited for my hair. My hair is softer and more manageable than with other products. I don't like the price or the hairspray but the cleansing conditioner is great. Especially if you leave it on for an hr as a deep conditioner treatment. When my hair fell out it was because I developed hypothyroidism. I encourage everyone with hair loss to get a blood test to check the thyroid gland.

I ordered a trail set from WEN hair care several. Loved the product, but never reordered because the prices are too high. I opted out of having automatic shipping since I was in the process of moving at the time. WEN keeps sending me super high bills for hair care products that I have never seen and never ordered! I am not going to pay a bill for products I never ordered. My original order has already been paid for and the total was nowhere near what this bill is for. I am unsure why I am receiving it since I never opted for automatic shipping. I wouldn't even mind paying the bill if I could just get the products they are claiming they sent. Be very cautious.

Sweet Almond Extract starter kit - After using this product for a month, I started noticing my hair thinning. I literally and figuratively had strands full of my hair in the brush, comb and on the floor. My hair felt dry, brittle and stripped of its natural oils (exactly what they claimed commercial shampoos did). Fast forward: my shoulder length, full bodied hair is gone and I now look as if I am in remission. Can you say highly/extremely/disgustingly - DISAPPOINTED!

Tried the product, it had a solid guarantee, so what's to lose? Took detailed notes just in case. The product did not work for me at all, sent everything back, certified it. They received the return, no problem. However, no refund was issued. I finally called after waiting 6 weeks and the girl on the phone said a refund was issued on July 15th. I took her name down. Called the credit card co. No, they saw the original charge, but no refund at all. Called Wen back, got the same girl, said no refund had been issued yet, but she'd do it for me. (Like I was asking for a favor!) I asked her to explain why she told me it had already been issued. She stumbled and had no answer. Advice 1) Cheesy company, don't buy. 2) The product is all hype, don't buy. 3) Let me be clear - DON'T BUY!!!

I didn't see any improvement in my hair, which was pretty damaged, but my legs have been extremely smooth after using it as a shaving "gel". However, I will just be using the remainder of the products without purchasing more.

Wen caused yeast infection scalp and neck back area. Cured by washing with Pert then using yeast infection medication on scalp - apple cider vinegar rinse - anti-itch cream. May have to get prescription shampoo for itching from dr. but only used meds for 3 days nights now.

When I moved from the West, my hair was really dry. I watched the infomercial and was impressed. I thought I'd try it. After using it a day, it made a good difference. However, the longer I used it, the more limp and greasy my hair was. My daughter tried it too, and the same results happened. If I were you, seriously think before using especially if you have fine hair. Both of my hairdressers said to avoid this. Please be aware!

We have refused the Wen product since October of 2014. My account is still being debited and my contact with Wen has been to no avail. What charlatans.

I was using Wen 'shampoo'. I actually very much liked the product. I am a 43 year old man. I noticed I now have 2 random bald spots which look like 2 random holes on the side and back of my head. These came about after I started using Wen. It's very strange but it's true.

I made an order in early June for a shampoo and conditioner. I paid with my credit card. They took their money, but I never received the package. When I spoke with a representative, I was told that the package was returned because the Post Office could not deliver it. They had the shipping address wrong so I gave it to them again. Long story short, I've spoken with at least five different reps and keep getting different stories of why I haven't received my order yet. And to make matter worse, they had the nerve to or claim that they sent me another order and billed me $44.00 without my authorization. I just spoke with another rep because I still haven't received my order. She claimed the same as the others, that the package was returned because the Post Office couldn't deliver it. I've never had a problem before. I believe this company is a scam. I'm alerting my credit card company to NOT allow any payments to WEN Hair Care.

After spending $300 on a gallon, I realized it was a waste of money. I have been using the product for 3 months, thinking I was doing something wrong. After the first wash my hair looked and felt great, however, with continued use my hair got drier and greasy. My crown becomes greasy after only a few hours. My hair gets frizzy when it dries and feels coarse. I have experienced hair loss as well, it just kept getting thinner so now I have difficulty styling my hair. Finally, my scalp itches all the time. I would never recommend this product or purchase again!

I had been using Wen shampoo and conditioning for 2 weeks. My hair kept getting flat and greasy. Thank goodness the products were free - a client gave them to me because she didn't like it (I should have known). So I decided I would use my regular hair dye product today. Well I was trying to dry it and found white cream coming off my hair strands - at least a cup of it. So as I finished I realized the dye I've been using for years didn't take at all. So now what do I do? Re-dye, that can't be good for my hair. I know I'm throwing out the rest of the gallons. By the way I've always had great hair. Before I started dying I had donated to locks of love 5 times. Live and learn.

I purchased the promotion for 29.95 after watch the infomercial. The writing on the bottle were so small I was unable to read the instructions on how to use it. After using the product my hair became very thin. It felt very coarse. I continued using the product since everyone on the infomercial raved about it. Needless to say my hair has not changed - it's very very dry thin and broken off. I had an overdraft on my bank costing me about 100.00 rectify. I then received a box from WEN... I was very upset to find out they had automatically withdrawn my account without my consent which cause the overdraft. I immediately called and expressed my frustration. I was told they would send me a box with a return label and would be credited for the product. I was glad to see I received it within days. I just hope my account will be credited in full just as prompt. I now have to try to reverse the damage this product has caused to my hair.

THE BEST THING THAT EVER HAPPENED TO MY HAIR. I have tried EVERYTHING! I have naturally curly fine hair. It frizzes and also will pull flat if I let it grow too long. Eliminating the sodium laurel sulphate was on my agenda and when I tried WEN I was so happy with the results I have not stopped using it. My hair condition is so improved and even if I cheat and use hotel shampoo for a night, the WEN product restores my hair to perfection. EVERYONE has commented and asked me what I did. I tell them I started using WEN. I could not be happier. The negative reviews I read can only mean improper use of the product. Thank you Chaz Dean. I am hooked!

I started using WEN and liked it! It gave me body and it was soft!! I did have some build up in the beginning, but it sort of took care of itself after a couple weeks. By the 3rd week my hair started falling out so bad! Handfuls at a time. I didn't stop right away (should have) because didn't really know if it was from the WEN. So I googled it, like I do everything! And sure enough... there are so many woman that this has happened to! Very disappointed!!!

Used it several years ago when my daughter Cassie ** bought it, created an account, and never put 2 + 2 together on hair loss, but I lost hair. It is only now growing back and getting longer. I thought at the time it was very strange. I used her product for a few weeks or so, then she ran out and that was that. Yesterday I used some again for the first time since then and thought about ordering more until I read the reviews on it and now it all makes sense.

I see so many complaints on WEN site and I just wanted to say that I have used the Almond Mint Cleansing Conditioner for about 8 years and I have never had a problem. People are saying they have hair loss and thinning, etc. I have never experienced any of those things and if anything my hair is thicker, shiny and manageable. So thank you WEN!

WEN Cleansing Hair Shampoo replacement cleanser - Used twice, both times my hair looked greasy and unkempt and the "good" smell turned rancid overnight. I had to shampoo with my usual shampoo daily for a week to get the rancid smell out. Ordered thru QVC. Glad I didn't order large size!

Omg. I wish I read these. I'm so angry. I ordered Wen and was told that in 3 months I would be auto charged unless I said I didn't want more. So I said I didn't want more. 6 DAYS later my visa/debit was put thru. I didn't have money in that account So it was returned and I had a return charge of 55.00 by bank... 6 DAYS AFTER I GOT IT? When told 3 months and I said I didn't want more. Also you don't even need to use half the amount this scamming company tells you to use. I only use about 6 pumps and my hair is shoulder length. What they tell you to use will ruin your hair. Just use less and your hair is fine. Regardless of that they are a con! DO NOT BUY OR YOU WILL BE AUTO CHARGE 4 or 5 days after you get it!!! Please save your money cause either way it costs way more than the 30 or 40 bucks. Trust all of us who say this!!!

I cancelled my acct in mid-July and received another shipment and was billed again. I called AGAIN and was told this time it was cancelled AGAIN and would receive another e-mail. Had already received one in July. I still have not received the e-mail this time. Guess I have to call again tomorrow. Can't get rid of my acct and getting billed.

Bought deluxe package. Did not agree to membership. Kept on taking money out of my account. They told me it would be paid up in July, but they are taking money out of my account in August. So far nearly $300 for one package over 5 payments. The last 2 were taken after I told them to delete my bank account details and not take anymore payments from my bank. CROOKS. DO NOT BUY FROM THIS COMPANY.

I have been using Wen for 2 years now. I buy it at the kiosk inside the mall so I have not had to deal with auto shipping or any other hassle through the direct website. Not sure how all these reviews say they don't cleanse. You must not be using it correctly if that is happening to you. I use it and my hair is oily before and clean afterwards. I even use it as a leave in conditioner. I live in Texas where it is hot and humid most of the year and have not had much of a problem with my hair being oily.

I ordered the WEN products and after some use knew the products were not right for my straight fine hair. I was told by customer service that I would not be charged if I returned the products before the next billing cycle. I did so and I was still charged. I sent them a copy of the UPS return receipt and have not received a reply or my refund.

I tried this off QVC, which after reading the reviews is the only thing I am thankful for. First time I used my hair felt and looked great. Second time I used it, well that is another story. I rinsed very well, and pulled my hair up to run errands. About 2 hours later I pulled my hair down and tried to run my fingers thru it. My hand got stuck in greasy mess. So I rinsed again and got the greasy feeling gone and went about my day. The next time I went to wash my hair I realized I had a baseball sized greasy spot on the crown of my head. It took almost 5 months of over washing, multiple washing a day with shampoos that dried my hair to get rid of that spot. Wen destroyed my hair. Then destroyed it a second time when I had to dry my hair out to get the greasy spot to go away. Now if I wash my hair in the AM it is gross by the evening.

I tried Wen - seeing tv ads besides thinking products would be $30 every shipment. Wen made my hair dry and coarse. Lucky for me, I received good customer service when I cancelled because my next shipment was being billed for $119.00.

They added an extra 44.95 and I had already cancelled as well as paid All I Owed!!! Also, my hair thinned out REALLLLLLY BAD!!! If anyone files a class action, I wanna know!!!

Ordered Wen Care Products in response to an introductory offer in the amount of $29.95. Before I had a chance to cancel the order because I was completely dissatisfied with the products I received another shipment. I immediately contacted them explained that I was not interested in the product. I was told that I had to pay the $33.94 and would be refunded the money once they received the products back. I sent the products back and was only credited $24.00. They charged for "stocking fees." Now I am being billed $67.88 without explanation. This company is a rip off. Buyer beware.

I have been using WEN for 6 months now. I lost hair and it left my hair with oil build up. It made my hair smell bad as well. My hair didn't feel clean or soft. Will never use again.

I used the product for a while. Loved how my hair looked and felt. Couple of things that I would recommend to the angry customers regarding the product (not counting the customer service). First, when you wash your hair, make sure you wet your hair very well. Add water till you feel the product is going through the hair smoothly. Second, people are complaining about hair loss. It could be because of very frequent washing. I don't know if it is true. Just think it can be one of the reasons. I never noticed a loss of hair, but opposite, noticed that I started losing less hair during my washings. I noticed a hair loss from using shampoo of other brands and think that the chemical ingredients affect the pores.

I purchased the intro package for $29 and made the mistake of using my bank debit card for the purchase. A month later I got a letter from my bank that my house payment bounced. When I checked my statement I saw that Wen had taken over $100 out of my account without my knowledge or permission and I had not even received a shipment from them. I sent an email and got no response. I called and they said it was an auto ship. I demanded a refund and instead got the shipment sent weeks later. They are con artists!

I ordered my first kit. I was told I could cancel within 60 days. Shampoo made my hair frizzy as hell. I called and asked return label and to cancel. Rep said he would send but would also send a different product for me to try. Label never came. Product never came. Then two conditioners which I didn't order came and I was billed $69. Called again to cancel. Said they would cancel and send return labels. Did not send labels. Then two weeks later received $169 kit billed in 3 installments to credit card. Called AGAIN. I HATE THIS COMPANY. This is bad bad business. I wouldn't care if it turned my hair to gold. I never want deal with them again. Don't start! I got a bill today for $69 which says my credit card refused payment. There were threat of collection if not paid. I am done with these dirtbags.

I was very skeptical when ordering this product. I have thick, curly, frizzy hair, and nothing has ever worked for me. I LOVE this product. I think this is the first time in my life that I have enjoyed my curly hair. My hair has not fallen out. Buy this product! You will not regret it.

My bill has been paid for many months. This company keeps sending invoices asking for more money. Chaz needs to monitor his billing department because something is terribly wrong. Maybe he is coming to an end because I see fewer commercials.

I've been using Wen six thirteen for a year or more. Went to work on Monday and was talking with a co-worker about how my hair is falling out more than usual and she said "OMG, so is mine", she even went to the doctor and as of Monday, August 3 2015 no answer why. Well lo and behold, that night while watching the news she heard that 6 women are suing over their hair loss!!! So immediately I started investigating and here I see on Consumer Affairs these same complaints! I can't even tell you how upset I am! The money us women spent on his overpriced products! I tried to leave my thoughts on his pricing with QVC but they denied that review, I guess I went a little too far but I continued to purchase because I thought I was doing good for my hair and my husband and I are so fortunate to both have a job and I could afford it. What about his new body butter?? Please beware!

I ordered WEN hair products from a TV ad over a year ago (so long ago I don't remember the date). During phone order, a WEN salesperson tried to hard-sell pressure me to sign up for their Automatic Renewal Program. Finally, after my arguing, demanding, and hollering, the salesperson said I was opted out of the Automatic Renewal Program and would not receive any unordered WEN products. Today, 8/4/2015, I got a $101.82 box of WEN hair products I did not order.

DO NOT waste your time! WEN is a great name for this company! Just say "WEN," when you want them to make your life absolutely miserable! Poor customer service with wrong order, continuous order problems. Even after canceling, the company lies about not canceling! I sent things back and blocked my credit card, as WEN would not stop billing me! I called WEN again and thought it was resolved, then after almost 90 days, get a letter in the mail that they are demanding payment and are fighting my credit card company! Are you kidding me?!! WORST EXPERIENCE EVER!!! Don't even try it. Your hair will fall out!!! Read many of the other reviews!!!

Too many complaints already and they still allow this company to advertise this product. I used to have a gorgeous hair, full, shiny and healthy. When I first used it, I already noticed that some strands of hair came off. I stopped using it. However, because I paid so much money to get the product I used it again. End result was so disappointing, I lost more hair. I have been using Nexxus and I got back my full, healthy hair. I still have the 3 bottles of cleansing conditioner and two of the Re Moist Intensive Hair Treatment. What a waste of money. I do not know how I could get my money back; I threw away my receipts. Can I send the products back which is the proof of my purchase???

I have been using the cleansing conditioner for about two years now. I got it mainly because I watched the infomercial and it got my attention how it does not let the hair dye run down your hair after you rinse it. Contrary to people who say that it made their hair thinner, it made mine thicker and more shiny.

I just tried to cancel my subscription because it went from the advertised price of $29.95 to $54. I received my kit a couple of weeks ago and the money came out of my account. No big deal. But my finances have changed so I'm trying to cut back on things. So I called to cancel. They said the kit that I just received, if I kept it, I would have to pay $111 for it... WHAT?! And that they would continue to bill my account for the next three months. WEN is a scam! I will never recommend it ever!

This is the worst product. It made my hair more rough and dull. To returned money back I send so many emails. During the same time they send another shipment with my dissatisfaction. Why? I don't know. If you order once you cannot leave even you are not satisfied with this product. Please be careful.

I ordered Wen products after seeing their ads on TV. (I already feel like a sucker.) A few weeks after the order, I see another box of products has arrived with a bill for $119! Unknowingly, I had signed up for automatic shipments! The $119 was for a "three month supply" in the box I received. You cannot cancel through e-mail and have to call to cancel. I was able to successfully cancel and receive a full refund, but I have to wait 3-5 business days for the chargeback to my account and a week for a label to send back this box. The products are OK - nothing special and I agree with other reviews that never washing your hair with shampoo is ridiculous - the build-up would eventually be disgusting. Wen "shampoo" is like washing your hair with conditioner - any other conditioner would do the same thing.

I do like the products. I seem to have a decrease in hair loss, contrary to the majority of the reviews. That said, I am suspicious of this company because they are very sneaky. When ordering online I was careful to avoid anything hidden. Read it thoroughly before purchase but evidently missed something. Must have been very small print. A month later my credit card was charged a huge amount for the auto ship. It took several calls to get the return postage but I did finally get the stuff shipped back. Luckily I saw the charge before the product came, so I didn't open it. I have received credit to my account so I am satisfied at this point. I would have stayed with them because I do like the shampoo but after reading the nightmares people have gone through I am suspicious to order it again. I think it is better to order outside the WEN website & stick to Amazon.

I order this on QVC, at first my hair felt so soft and shiny. But then after about a month I noticed hair in my fingers when I washed it. My hair started falling out and just keep getting thinner and thinner. I stopped using Wen right away. It took about 6 to 8 months for my hair to stop falling out. Thank god after a year and a half my hair started getting thick again. I told QVC about it, they gave my money back but said nothing about my hair falling out. I can't believe this stuff is still on the market. He should have to pay every women who lost their hair through this product.

My daughter & I Heather ** ordered your Wen hair care product totaling 3995. When we initially ordered the computer prompted us and told us that our order did not go through. Something was wrong with your website. Please try again later. A week later my daughter checked her account balance and realizes that not only did it take the order but it doubled our order and charged us twice. We decided to keep those thinking we're getting a good product and this will do us good!

So glad my friend let me try some of hers. I have naturally, curly/wavy hair and this shampoo left it Limp and Lifeless. I did use it several times and each time it was limper than the previous.

I have used Wen conditioning shampoo products for 5+ years. It took a couple of times to get the hang of it, but what a difference! I have straight fine hair. Wen shampoo has made my hair feel thicker, more luxurious, shinier and healthier looking than ever before. I've never experienced any adverse effects only positive ones. The only negative is sometimes it's tough to get the autoship down to a science. However they will put the autoship on hold if you call and ask. I have ended up with too much shampoo at times (due to cutting my hair) and I simply asked them to hold shipments for 6 months. They were very sweet about it. I've turned a lot of my friends and relatives on to it, and they've had great results as well.

I used this product for some time and thought it was great. Then I started losing handfuls of hair while in the shower. Got checked out by the doctor to be sure it wasn't something else. I finally realized it was Wen. DO NOT USE IT!

I don't like the idea that each time I call I'm getting someone in another country. I have to constantly repeat myself because. They overcharge me and constantly want to charge my account. I kept hanging up hoping to get a US rep. I finally gave up. I am just hoping it was canceled. Chaz Dean need to give all Americans job. He comes off as a crook to me.

I noticed thinning bangs, excessive hair in the drain, brush, and on the floor. I began to take notice of everything to do with my hair. I had very thick, course hair and my pony tails were taking smaller ties to bind them than usual. After a couple of months it dawned on me that the hair loss could have began at the same time as the change to WEN. I stopped using WEN. 6 months later my hair is almost back to normal. I am sad that I am one of those people who cannot use the product as it did reduce the frizz, although I did have an itchy scalp after 1 day of not shampooing. My daughter in law and sister in law both use WEN and do not have any problems so I assume the ingredients affect only some of the users.

I imagine this product might be ok if you have VERY dry hair. But for people with regular to oily hair this product is highly irregular (to be fair I think it's highly irregular in all cases, honestly). Using this product is exactly as it says - you are NEVER using shampoo again! While I understand the studies that say shampoo can strip hair of natural oils, etc... it doesn't mean that all shampoo is harsh and damaging and I certainly don't think that never CLEANING your hair with shampoo again is a sane option.

I have been a Wen user for several months and find it to be all it claims. I do not have to use lots of other products other than a light application of hairspray. It took some time to get used to the sudless consistency but I like it now. My mom taught me to really scrub my scalp so have not had the itching others experience and I think one of the secrets is to rinse excessively well. It cleanses my hair even when I go longer than usual between shampoos and I use half of what is recommended. Adding water is more important than adding more product to get a cleansing emulsion. So far I find it a superior product for my color treated hair.

I work until the early hours so every night I would see the Wen commercials on TV. I finally decided to try the product at the $29.99 cost. First of all, they do not make it plain that you are automatically enrolled in autoship. I was not impressed with the product. My hair did not feel clean and it did not help my frizzies. I then noticed a few weeks later another charge for $55 to my checking account. I called at that time and asked what that was for. I was told it was for autoship. I told them I did not ask for autoship. They have offshore customer service. I asked that it be stopped and I told them I would be sending back the next shipment.

Tried this product and thought it was marginal at best. Made my hair very oily and limp. Certainly not worth the money. After three weeks they charged my account $134 with another shipment that arrived. I hadn't even used 1/4 of the first bottle when they shipped another 3 months' worth. I returned the unopened box which cost me $11 to return. They credited my account back minus a $16 restocking fee. Really? So this company's philosophy for customer service is: Send product whether they need it or want it, charge their account, then if they return the product we still make $16 for doing nothing. Awesome job WEN. Keep up the good work.

Please America I am warning you, DO NOT BUY WEN. It'll DAMAGE your hair. Junk product. I have permanent hair loss and flaky skin (face), all caused by WEN. My hair is so hard like a horse tail. Save your money, this company is nothing but fraud.

I have been using Wen for a very long time. Bought it by the gallons when they were available on QVC and also throughout the year. Also got my daughters to use it. Gradually I started to lose more and more hair, and I had a lot of thick hair, always got compliments at the salon on the thickness of my hair (before I started using Wen). Then it started to come out by the handfuls, the shower was just full of hair. I thought because of my age I was just thinning. I was in tears. I have a bald spot on the back of my head and the top of my head is so thin, I can't even style my hair. I am so self conscious now and really have lost my self esteem.

My two daughters have naturally curly hair. I ordered the WEN products for them to try since both of them said it was too expensive. Their hair looked worse after they used it even though I ordered two different kits to make sure they got to try everything. I received an "overdue" statement from them for a shipment I did not order or receive. When I called about this their rep told me she would take care of it and delete the payment due. Yesterday, I received a notification thanking me for my Order and advising me the product was temporarily out of stock. I did not order anything. As a matter of fact, I told them to take me off their mailing list. My advice, don't waste our money and definitely don't get on their mailing list.

I used this product and I also lost a lot of hair and you can see the balding. They owe me my hair back!

When I first bought this product I thought it would make my hair shine and soft. The results were the complete opposite. After one use my hair is dry and tangled. Brushing my naturally straight and medium thick hair was a disaster that took at least 10 to brush from tip to root. Would not recommend.

I experienced hair loss with this product. Called customer service to have all the product returned and be reimbursed. They refused. Not only refuse but sent more product. Took me 5 phone calls to cancel this product. Be careful of this product... Stay away. Bad all around.

We ordered the product in February. It didn't do crap. We cancelled in April and paid in full with a gift card that we purchased ourselves at the store. We paid the bill in full around the 15th of April. We received a confirmation. Now it is July and they want another $101.82. They said the card was declined. I know it was not because when we checked the card balance, this amount exactly was deducted. I suggest no one order this product. Not only does it not work, but you will be billed for it until you die. These people need to be investigated. Warning!!!!

I find WEN an excellent hair product. However, I attempted to purchase WEN products from Guthy Renker, agent to Chaz Dean, supplier and manufacturer, and would strongly recommend consumers avoid these companies because: I found the WEN product much cheaper from other suppliers and buying options much less restrictive. I found the practices of Chaz Dean felt generally unfair and some of the product(s) not fit for the purpose I intended. For example, WEN products are only available in pre-selected 'KITS' which contain MINI PRODUCTS, that at first glance, appear to be the same size as the standard or larger products sold by other suppliers. The only other option is to pay an extremely high price for selected product.

I guess I should have read these reviews before purchasing Wen products. My hair has been falling out for a few weeks now and I am noticing bald spots in the front of my scalp. Not sure what to do now. I had very thick, curly hair but now I'm afraid of what I will be left with when the damage is complete. PLEASE do not use this product... not worth it!

Listen to the reviews. DO NOT BUY THIS!!! Your hair WILL FALL OUT! I looked at the reviews and thought, "No that won't happen to me". I had beautiful, full, healthy hair... but now my hair at crown is really thin. I pray that it will stop! PLEASE don't buy!

I first used WEN over 6 years ago. I immediately fell in love with it. My hair felt silky, was manageable, and it didn't straighten the perm I had at the time. I continued using the product over the years, although I did cancel auto ship. I just didn't need that much of the product even though my hair is thick and just past my shoulders. I mostly *wash* my hair daily, sometimes skipping a day. I never found my hair to be greasy, didn't feel that there was buildup of any kind and I get compliments all the time on how shiny my hair is. My suggestion to people who say they are getting too much product in the mail? Stop auto-shipment. They are happy to have you order as YOU need to.

I called to place an order for the Wen shampoo. When you watch the TV advertisement, it states that you will receive 40% off if you order in 12 minutes and you will get free shipping if you order in six minutes. It states it is a one time order on TV On the TV advertisement it never mentions it will be auto shipped in one month or 30 days. You find this out when you call to order When you call they tell you if you do not enroll in membership there is no discount. I believe this is fraud because they do not mention this on the commercial about auto shipment. I knew about the auto shipment because it happened to a friend of mine who placed an order (one time only) and continued to get the product even after she canceled.

I did not know that I was going to be buried in this crap for a month and a half. I tried to use it but there are so many different little bottle and I can't see in the shower so who knows if I did it right. The shampoo is very slippery on the bottom of a bathtub and I was not prepared for it. I slipped and konked my head on the tub leaving a great big goosehead on my forehead and landed on my hip so hard that left a huge bruise and was sore for weeks. To make matters even worse my hair looked really oily.

I purchased Wen and used it for almost a month. At first my hair seemed ok, but after a short time my hair became very frizzy. I noticed a lot of broken ends. It got so dry and frizzy that I couldn't even get a comb through it when it was wet. It was horrible! My hair dresser noticed how dry it was and told me her friend tried Wen and didn't like it . After reading the negative reviews about how they keep charging your credit card, I checked my statement and found that they overcharged me and continued to charge me up until this current month. The customer service woman said she'd credit me the full amount in 3-5 business days. If that doesn't happen, I will dispute it with my bank. They lie and cheat you!

I started using WEN 4 months ago. I was going to cancel the order based off all the negative reviews I read. I'm glad I didn't. I love this product. My hair is beautiful. I have frizzy, curly hair. I was using other organic products that were paraben and silicone free. These products are far better. I have lots less time into doing my hair. My hair is long and usually takes an hour to do. Now in minutes my hair is beautiful and not frizzy. It doesn't fall out either like read on the reviews! Try WEN for yourself. My granddaughter has the worst dry hair ever. She is soo happy now. She says "I'm a WEN girl!" Her hair is much better too!

I got suckered into the 'hype' that is WEN. I have been using for about 1 1/2 yrs and I have not noticed one single bit of improvement. I have boxes of product stacked in my bedroom. I just cancelled my account today (hopefully). From everything that I've been reading, I'm really leery that the person I spoke with actually cancelled by account. So frustrated that I've spent a small fortune on this product that just did not work. My hair dressed used the Moroccan Oil products on my hair yesterday and it feels like a different head of hair. Silky smooth and bouncy. That's what I expected from WEN but it just never happened. PLEASE DON'T WASTE YOUR MONEY!!!! If you want to try it, buy it from QVC or EBay. Do not get suckered into the auto-delivery thru WEN.

I am so angry with this company and product! I started using this product over a year ago, shortly there after I bought it for my daughter as well. So help me, my hair started coming out by the handfuls, and I because I'm 62 I thought well it's because I'm aging. But I asked my daughter about how she was doing with the product, and she too was having hair loss and thinning! That has hurt me deeply, because I bought it for her, and her hair was so lush thick and beautiful. Now it'so thin, coarse and frail, doesn't grow at all, and mine is so thin. I've had to resort to wearing a wig! So ashamed of my hair and so hurt that I've ruined my daughter's hair thinking she would love the product!! Asking for my money back wouldn't make me feel one bit better. Never having used the product though would be wonderful!!

Sent me another shipment after only 3 weeks from my last shipment, even though I changed my delivery frequency to every 20 weeks. Also, another shipment was already pending for the end of July. All this was discovered after finding 2 charges for $134 on my bank account. Called and was told one amount was an auth only and would be refunded within 48 hours. It's now been 9 days and no refund. When I cancelled my services, they locked me out of my account, so I can't even go in and make sure they cancelled all deliveries.

I agreed to sample Wen Hair Care Products at $19.99 plus shipping and handling. I receive their product and discovered that they automatically enroll you in a club for future shipments. I tried the product. It was horrible and I cancelled my forced club membership. They sent the product anyway. I returned it and cancelled the payment. They didn't ship anything for a few months and started sending their product and charging me. I returned it again. They submitted invoices to American Express showing that they mailed the product. I have paid $55 a month for the worst products in the world that I sent back. Now American Express is telling me that since they sent invoices indicating the product was shipped that I have been charge. This company is a fraud. They have a tremendous ego and will not accept that you do not want their product. Even if you send it back they still charge you.

I bought the Wen conditioning shampoo on eBay. The cheapest duo I could find was cucumber and Aloe. I have blonde foils and so far it seems to make my hair soft but I hate the burning feeling all over my head when I apply it. It feels like peppermint and it's awful. No wonder it was the cheapest variety to buy online.

I was interested in using this product because flyers were sent with some well-known products and I believed they wouldn't back a poor rated company. I filled out the information for the "free trial" and before I finished the process I decided to read some more reviews. When I went back to the website the order had been processed and I had been charged $19.95. I immediately contacted them to cancel the order as it was in error by email. The response was to call the customer service number so I did. I explained the situation and was told not to worry it was cancelled and the money would be credited. A couple weeks went by and still no credit to my account. I called again and was told again not to worry it was taken care of.

After using the product, my hair which was healthy is now gone. It has broken off and there is hardly enough to cover my head.

Lucky for me, I didn't lose any hair but it did make my hair break off. It was also oily and nasty. You might as well just only use conditioner and wait for your hair to get dirty. Save your money. If you don't write a check for the initial trial, they will take it out of your account for months.

Please do not buy WEN hair products. I have permanent hair loss from using this product. After using WEN I've spent a lot of money on products to regrow my hair loss. It's permanent!!! I'm embarrassed of my hair now and have lost self esteem.

Basically they are selling us conditioner!! But as my hairdresser says "you must wash your hair eventually!!" My hair started to fall out in some places after using Wen for two months. Also the lovely Wen team - would send packages of stuff that I had not ordered and still charge me for the shipping. When I would send them back I paid for the shipping again!! Paying close to $21.00 for something I never wanted or used!! Never by Wen or if you must go to Sephora!! Good luck!! I had to learn the hard way!!

I saw an infomercial for WEN Hair Care. It advertised a low $29.95 price for a 3 piece WEN Hair Care Basic Kit. They provided by a telephone number and a website address. I ordered via the web and when I went to process my order, it added a $117 WEN Mousse product, as well as upgraded my order from a Regular Kit to a Deluxe Kit, unbeknownst to me, for $39.95. I found this out after placing my order by logging into my newly created account to check the order status to ensure everything was correct.

I purchased WEN through QVC back in 2/15. I started using it right away. Within 2 weeks, I noticed that I was having more falling hairs and chalked it up to a cycle. Well, when it didn't stop and I started getting globs of hair falling out when I washed my hair and then it continued through out the day... I was alarmed. I stopped using the product! In 6 weeks of using WEN, I have lost half of the thickness of my hair. I have gone from healthy thick hair to thin lifeless hair! This is just horrible.