WEN by Chaz Dean Reviews

I found Wen to be the most fantastic product when I first began using it. I had never received more compliments about shine, texture, volume and color. But about a year in, I started noticing clumps of hair swirling down the drain. It got to the point that I was terrified. I then began reading about Wen products causing hair loss due to the fact that the product never truly rinses out cleanly, causing accumulation that eventually chokes and kills the follicle. It made sense. I had never suffered any sort of hair loss until I was well into using Wen. So, of course I stopped using it and went back to shampoo. And my hair stopped falling out. It was absolutely the Wen. That is my personal experience. I cannot speak for anyone else. Did I rinse cleanly as advised? Yes. Did I use it every day? No. I followed the instructions to the letter, but the fact is that I lost quite a lot of hair. Also, my hair became resistant to color.

This company is nothing but a scam. I ordered the Wen sample and have been debited twice and was sent products I didn't order. I resented talking to someone who couldn't even pronounce my name and we didn't understand each other's language. I'm sick of these companies selling our information abroad and sticking us with bills we never agreed to. The Wen product isn't worth the box it was mailed in. You have fake reviews where they give glowing praise and give it a rating of 1 out of 5. They are clearly fake reviews.

I have been using WEN for years and really felt it made a huge difference and came to love this product. It made my hair healthier than it had been in awhile so imagine my surprise when I went to order it online and found out no matter what site I went on they would not ship to Canada??? So I called the Wen offices and told them what happened, said I was an existing customer and that I wanted them to ship some to me and the guy on the phone just said, "We no longer ship to Canada." ??? When I asked why that was he could not give me an answer and just kept repeating that they no longer ship to Canada... not sure how a company or why a company would cut off an entire country from getting their product especially since they are getting poor reviews and lawsuits in their own country?? Absolutely makes no sense to me whatsoever and apparently Amazon will not ship it here either!! Unbelievable???

WEN Cleansing Conditioner and Replenishing Treatment Mist - I am 62 years old and have hair that is two feet long. What's left of it that is. The 25% that is left. Seriously. All of my life people have told me what gorgeous hair I have. Even with that, I don't think that I am particularly vain about it-- or I would have "noticed" or taken much more seriously the hair falling out that started about a year ago. I usually just sleep with 2 braids in, and finger it out in the morning, leaving a head full of very long, wavy hair. People have actually told me that they thought it was a wig (I wear hats a often), because it was so "perfect". A cashier at my local grocery store told me, "Your hair is everything to me!" And another one told me "I tried to buy your hair the other day!"

Chaz Dean's Cleansing Conditioner, to me and a couple of my friends have used and Still Use this product. I have been using Chaz Dean Products since 2015 and this is 2018. We ABSOLUTELY LOVE IT. These Chaz Dean Products do exactly what Chaz Dean says. "It makes your hair fuller, thicker, and longer." I STRONGLY RECOMMEND these products. THANK YOU Chaz Dean for making your products. I just had my hair cut last week and my hair is longer now than it was when I got it cut. I am still amazed by Chaz Dean's WEN Products. VERY AWESOME PRODUCTS. Thank you again and I am thankful something that finally works.

I have used Wen for at least 3 years. I bought my first Gallon the bamboo last year. I started noticing my scalp itching and then thin hair. 1/4 of the gallon used. Will not keep using it. I had read reviews about hair loss but only noticed in the last couple of months my hair thinning and thought about the reviews. An expensive loss monetarily but also my hair. A product too good to be true, sad situation.

How dare this company declare that their products have nothing to do with any hair loss, good reviews don't always come from the consumer as we all know, but bad ones do. My experience of this product is the same as all the negative comments... hair loss, right from the start, l had a beautiful head of thick hair, but not now and it's three years since I gave this god awful product up. My advice is quite simple. Please go to your local chemists and take your pick of the genuine hair products that are available and nowhere near the ridiculous silly prices you would pay to Wen to be more or less scalped.

I thought this was a miracle product when I first started using it. After about a year, my hairdresser noticed density loss but it still looked wonderful so I didn’t take any action. A couple years later, I started noticing brittle, coarse hair growing in place of my silky mane. My scalp was itching and sore, my hair actually hurts every day now. I lost 40% of my hair which was devastating and very noticeable. If you’re thinking about buying this product, please reconsider because the effects may not be visible for years and the damage can be permanent.

I purchased Wen hair products a couple years ago the shampoo and some finishing products. I still have a little shampoo left. My hair is horrible. I noticed for the past year my brush was full of hair. And you can see my scalp in many areas in front. I hardly have any bangs left. They are so thin. The texture of my hair has changed too. It's very lifeless and so thin. I didn't know what was causing this? I stumbled across a review of someone saying Wen products destroyed her hair and it was falling out. I am shocked that QVC sold this product to customers and this is the price I have to pay now having bought it. I am outraged that this happened and I to want to be added on the lawsuit against this company.

I ordered this based on the presentation on QVC. I have short hair that is straight with no curl. I have used this product 3 times and it will be sent back. Within a couple of hours of using it, my hair is greasy, flat and doesn't look clean. I was embarrassed to be at work yesterday because my hair looked so bad. WEN should be ashamed to produce this product and QVC should be ashamed for selling it.

What a shock. Yes I heard about the lawsuit, but since QVC was still selling it, I thought it was just people going after a big company. I have used nothing but Wen for 7 years. About 4 weeks ago my hair suddenly became really dry on the top of my head. Not thinking it was the Wen I started looking at medication, diet etc. Racking my brain to come up with a answer. My Dr had put me on a new medicine at very low dose and increased it about 6 weeks ago, I went off the medicine completely because some had reported hair loss & dryness etc., but their hair seemed to be fine after they stopped this medicine. But my hair has become more dry, brittle, thin by the day.

I tried this product 6 years ago (yes 6 years ago). The product was terrible, my daughter's hair began to fall out and I immediately returned the second shipment. And the third. And the fourth. I spent hours on hold or speaking to reps who were ridiculous to work with, but finally the nightmare was over. Until today, when I received a call from a collection agency telling me I never paid the CANCELLATION fee of $98.00. What?! No one ever mentioned a cancellation fee and I never received a bill for it. Now I get to fight this crappy company again. Why would there be a cancellation fee on a month by month product? Even if you like the product (it sucks) you will be unable to get away from these bloodsuckers. If need be I will take appropriate action to stop this harassment.

I used this product (Ultra Nourishing Cleansing Treatment Lemon Rosemary Vanilla Bean) twice last week and my beautiful long thick hair fell out by the handfuls! It is now much thinner and lifeless. What a shock. Do not ever use this product.

I always wanted to use WEN because I had thick hair and natural curly. Since using it my hair is thinning and just wavy. I was just told the other day about WEN hair product causing harm to hair and scalp. I sure hope my hair gets thicker and curl back since I will not be using it any longer.

I have been using WEN shampoo for several years and because I had so much hair didn't notice that my hair was falling out more than normal. Today I have very little hair left and now have to get scalp shots and take medication to help stop any more loss. This man needs to make right what he has done to people and their personal appearance. I would like to get in on the Lawsuit that has been filed against him and his product.

I don't have a clue as to why there are negative reviews regarding hair loss. My hair STOPPED falling out when I started using the 613 cleansing treatment. I think these women had scalp problems that had nothing to do with WEN.

I used Wen hair care products (Wen Pomegranate Shampoo and Conditioner) and over time I lost my hair until I was bald. I have sores on my head and my hair is very thin with bald spots. I used to have thick long beautiful hair. Now it is so bad that I have to wear a hat when I go out. I called the company and was told that their products would never cause hair loss. I was cheated out of my class action suit money because I was never notified for any of the many lawsuits. It has cost me my job and severe emotional stress and depression. I am looking for an attorney to handle a claim against Wen by Chaz Dean. They should of told all of their customers about the hair loss complaints. The judge needs to re-open the class action suit so all of us that never got notified can get compensation. I have spent thousands of dollars to try to get my hair back. I feel so upset over all of this. I will never have my hair back. If anyone can help me please contact me.

Customer service can go lock an ** for quality of care. Apparently if you sign up for anything NO MATTER IF YOU CANCEL they will charge you $$$. The product is complete **. DO NOT PURCHASE ANY WEN PRODUCTS UNLESS YOU FEEL LIKE BEING ** OVER AND FEEL LIKE PAYING FOR IT!!!

I had used WEN for 6-8 months before I was diagnosed with Chronic Lymphocytic Leukemia. I started chemo which consisted of 2 different chemo. I was told on day 9 I would lose my hair. I considered this a small price to pay for remission. However, I continued using WEN and day 9 came and went with minimal hair loss. The chemo was quite severe for me and I was hospitalized 2 times for decreased blood pressure and damaged kidneys from the chemo. However, I never lost my hair. It did thin some while I was hospitalized, but I did not have my WEN. I can tell you my hair and scalp felt and feel wonderful using WEN. I used WEN frequently because my scalp felt so good with the product on.

I have been reading through the reviews and have been quite disturbed by the amount of negative responses. I have wild thick curly untamed hair and the WEN cleansing creams have been the ONLY product that I have ever found that has helped. I have been using the products for 12 years now (purchased first from TV and now off eBay). In Australia we don't have the option of the full range but I have used 7 different types and 6/7 have been perfect for my hair. The cucumber one my partner uses and his 'hair' is actually 'growing back' not losing it like so many claim.

Wen Cleansing Conditioner - I purchased this product back in June 2015. Cancelled on Sept 10/15. Used it for about 6 months. My scalp is irritated, itchy my hair like straw and still is, went to my Doctor for help and with the lotions ** which is ** and oil prescriptions ** which is ** (scalp/tropical oil) that I go still has not helped. If anyone out there can help me solve this irritation please, I'm looking for solutions.

I finally decided to try Wen products (conditioning cleanser) last spring (March 2017) and since then I am so pleased with the results. There are many different formulas to choose from, and I found that some did give me better results than others, but overall the products are fantastic. I LOVE what WEN has done for my hair. It costs a little more than shampoo, but it lasts a lot longer and is worth it. Thank you Chaz for a wonderful product.

I too have been affected by Wen Shampoo in a very negative way. I was fortunate to realize the negative effects were the shampoo within 2 uses. Otherwise it may have been a whole lot worse for me. I used it and noticed my hair falling out after initial use. By the second use there was NO DOUBT it was the Wen shampoo. Even after discontinuing use I kept losing hair for months afterward and my scalp was damaged, itchy and irritated. I am someone who had absolutely no problems with my hair before using this shampoo. I had no concerns, no allergies. So these people who claim it's an allergy or vitamin deficiency are completely wrong. I got checked by a specialist and there was nothing wrong with me before the shampoo.

Horrible. I started using WEN. Within 1 week my hair started falling off but didn't think anything it until I noticed bald spots. 1 month of using it did so much damage. Now I need to find a way to grow my hair back since I get married in 4 months. This is not a good thing. I attached before wen picture and after.

Hello I used the product one time. It was the almond conditioner and I didn't like it at all. It left a really heavy feeling in my scalp and hair and was so hard to wash out. I thought it was odd that there was no shampoo and only conditioner product to use. But my sister was the one who always saw the wen hair care products on TV and wanted so bad. She always said she wanted to be a wen girl. She ordered a set for 45.00 and used a few times but didn't really like it. Wasn't all that sucked actually. She didn't have any hair loss or long term damage. Thank god. I don't believe she used it enough.

My experience using WEN was fine. I mean it didn't fix my split ends but my hair did look healthier, everyone would say how much better my hair looked. It felt softer as well. I only stop using it because the credit card they had on file became cancelled and I never updated it. Been wanting to get it again but after reading some of these reviews I'm scared. Maybe most likely the formulas have changed since I finished the bottles I had. However this was also between 2014-16, so anyone who reviews are complaining. Having problems before that I don't understand how so many are having the same problems. Maybe I'm one of the few exceptions who isn't harmed by the formula, that is if it hasn't changed. Still, I'm concerned about having the same results as apparently so many others. To all of you who have experienced negative results, worst of them, hair loss, I am so sorry that happened and hope you are able to reverse/restore the damage.

I have rang this company three times. I have written to this company and returned the unopened parcel. I advised this company months ago to stop sending me their products. This company has taken money from my account to the value of £59.99. I am being fobbed off and my letters ignored. They promise to call you back and they don't but keep taking your money. My next call is to my bank. Hopefully they can help me.

I purchased this product on the 3rd of a June. I love the way it made my hair feel and I have med length hair but the next I comb my hair are run my fingers thru my I was being a lot of my hair. My hair was thick and full. Now it thin as paper and there is not much I can do and I have to wear a wig and I hate wigs.

I started with Wen about 4 years ago. I have frizzy, curly hair that I blow dry and straighten daily. There has been a huge improvement in the condition of my hair since I started with Wen. I highly recommend it.

My first time using WEN my scalp burned. The next day it still burned and itched. Felt good for the day. I used it as far as softness. The next day it was dry and still burned in spots. Waited 3 days and used my regular shampoo and conditioner. Still burns a bit but looks and feels so much better. I also had a very small lump on my head for over 30 yrs. Never bothered me so I left it alone. Dr said as long as it didn't grow it would be ok. My scalp seems red and tender from one use. I may be paranoid but the lump feels bigger. Now I'm terrified what else will become of this. I hope I have no more difficulties. My friend swears by this product and I appreciate she gave it to me but I will no longer use it. I hope they continue investigating this product.

I started to used this cleansing conditioner last year on February 2016 after my best friend got me 2 bottles of Summer Honey Peach. So last year I ask my husband to buy me 3 bottles of this same product on sale on QVC. I starting to notice how much hair I was losing so I thought it was my diet, I keep using this horrible cleansing until I stumble with this terrible reviews some months ago. I called QVC to complain but they did nothing, I got pictures to show. I'm Hispanic with long hair but now my long ponytail got so thin and ugly, I have bald spots. I'm so depressed. Is there any suggestions on how to get my hair to the normal shape it was?

I found WEN about two years ago and wasn't impressed by the performance so I quit using it. Since I have had issues with thinning over the years I didn't pay attention to whether or not I was having any major issues at the time. But it WAS when I was using ** to try regrowing thin spots on my crown. However, since my hair didn't do anything miraculous I stopped using it and went back to shampoo. Recently, I've been having major issues with rashes when I wash my hair and my face gets a horrid rash anywhere shampoo residue touches - I was going to pull out the WEN and use it to see if I can avoid the irritation. After reading all these reviews and reading about the horrid experiences I've decided to keep looking. I'm afraid to use the stuff again!!

I ordered Wen cleansing conditioner from The Shopping Channel, Canada. What a disappointing line of products. I ended up being told by a dermatologist to stop using the wen products. My scalp was raw and where my part meets my bangs I was going bald. I have Psoriatic arthritis and was told I had bad scalp and raw ears, all started after the wen. I have bottles still full of a bad product, that is bad for your hair and skin. The lawsuit should go through. It made my long hair thin and lifeless.

Back in 2008 or 09 or 2010, not sure when I had first ordered the product I had thinking but I ran out of WEN shampoo and didn't think anything of it until now. But in Sept 2015 I ordered the product again from a TV channel show. I got 2 kinds and when I received it I started using it. Not all the time though. But after about 3 to 6 months I noticed my hair falling out. Not a lot at first but as time went on it got worse and worse. In the summer I would used the oil and the back of my head would be horribly itchy. I thought it was because of sweat. So I stopped and in Jan of 2017 I used it again and the same thing happened again so I stopped using all of the products.

I am sad to say that I am also a victim (my granddaughter as well) of WEN hair care products. I purchased 2011 for me and my granddaughter. After using the product for a little while me and my granddaughter experienced hair loss and breakage. I have regained the greater portion of my locks however, my granddaughter still struggles with her hair texture and growth. I had great hopes and really wanted to believe the "stars" and the reviews they age.

I received the Wen Hair products. Within a day scalp irritation almost instantly. In a week loss of hair all over, bald burning with bloody itching spots. Wen cleansing conditioner destroyed my thick black hair. Worst company ever. Had total hair loss on contact with this product. My whole family has their hair. My 99 year old grandmother currently passed and had a full head of hair. Italian blooded people don’t usually go bald, not in my family. I used to work out, be sociable and wasn’t embarrassed to go out in public. Now I pay out the ** for a ** psychiatrist who has me on anti-depressant, addictive anti-anxiety meds, sleep meds which cause ataxia and my life has become hell.

I used Sweet Almond Mint, hair cleansing cream daily for 2 months before I noticed my hair falling out. My hair was also very shiny and bouncy. I lost handfuls of hair from the roots during the four year length of time I used WEN. Four months after stopping WEN my hair had ceased to fall out. Call me crazy, but this is scientific proof!

The product had a very negative reaction with my hair. It made it very oily and when I was using it I had lost a lot of my hair. My hair is not healthier and I still have a lot of dry split ends. When I tried to cancel my order which was in their warehouse they said, "We can't get to the shipment and cancel your order. We will send you a return shipment label that should get there before the shipment and then you can return it for a refund." What they did not tell me at the time was that I was getting a partial refund and not the full refund. I am very upset because companies are so quick to take your money out, but not so quick about making the refunds. I am upset because the partial refund is not what I should be owed. They got asked before the shipment even went out.

I've been using Wen for a year now. However, it wasn't until recently that I've notice my hair to fall out in massive quantities. I didn't understand why until now. I used a different shampoo the last time and nearly as much hair fell out. I won't be using this shampoo anymore... I use it in my girl's hair too and notice lots of breakage as well. Since using a different shampoo our hair seems to be doing better however I have not gotten it back under control completely yet. It's going to be a process but glad I figured this out before bald spots.

I used WEN for a while when I used to purchased it from QVC at least 3 years approximately. While I was using it I noticed my hair thinning and every time used it after combing my hair I always see a good amount of hair in my hand after passing. Months of using WEN I really couldn't think that WEN was the reason so I made an appo to see my family Dr and told her about why my hair is falling and never have in my life lost that much. One day I was telling one of my sisters about what's going on with me. She mentions about how many woman losing their hair because they are using WEN so I told her it happened to me. I am losing a bunch of hair every time I take a shower.

See our story on youtube! Hair loss on contact, 10 year old girl, not recovered after 2.5 years. Wen cleansing conditioner destroyed our happy life. Worst gift ever. My little girl had total hair loss on contact with this product. A more complete story is also in a facebook album. I believe it to have unsafe levels of chemicals. This is not a "build up" thing. Only twice was it used on her entire head. 100% hair loss. 2.5 years later still only 2/3rds of her head has hair, and it has probably triggered hair issues for life. Her story was also featured in the New York Times and I spoke on Capitol Hill in DC at multiple events, and her story was shared in a senate committee hearing. I'm an introvert, and I hate politics, so you know I'm not making this story up!

I am so glad I stumbled upon this discussion forum. For the longest time I thought my hair was betraying me. I had first saw Wen and totally feel in love with the results I saw. I quickly ordered it. I love don't the smell, the soft texture of my hair and it did look very healthy. But after every single wash I noticed I had this leftover buildup. I initially thought I must not be washing it out correctly, so I would scrub the heck out of my head. Still nothing. If you read the instructions, it recommended you apply in three section with about 2-3 pumps per section... That's a lot of product! So, I thought, maybe I'll just use less... yet still I had greasy hair. Then I thought maybe it is my hair, and it is so dirty that Wen isn't reaching all the areas.

I have been a Wen girl for over 12 years and noticed that the formula must have changed. I used all the products and in the past 5 years something is different. Is it me? Or the product? Is my life that stressed out that my hair is forming a bald spot that even my kids notice? At 64 years of age my hair is thin and lifeless. Unlike other consumers fortunately I don't have itchy scalp but a noticeable growing bald spot on the top and sides of my head.

I bought the trial package. They will keep sending products for over $145 every month... UPS left package at my door when I was not home. I returned products and they keep billing me!!! DO NOT BUY FROM THIS COMPANY!!!

I purchased Wen hair care products from QVC March 2015. I used it for about 4 months. I started to notice scalp irritation almost instantly. I assumed the irritation was caused by sleeping with my hair wet overnight. The burning and itching became so bad that my scalp would bleed. The raw scalp and open sores became even worse with every wash. Within a month I noticed clumps of hair pooling by the drain, tangled in my fingers when washing my hair, and larger than normal hair accumulation on my hair brush. It became painful just to lay my head on my pillow. I stopped using the Wen hair care products within 2 months of purchasing and threw it all away. I was extreme not disappointed with the money I spent, the horrible reaction and the hair loss. I sent multiple e-mails to http://www.wen.com/contact-us with very generic replies. I also contacted Consumer Affairs, QVC and Better Business Bureau.

Two years ago after seeing an ad on craigslist for 3 bottles of Wen hair product and other misc Wen products at a price I couldn't refuse I jumped at the chance to have hair like the T.V. ads, reviews, commercials they talked about but the product was expensive, so I bought off of Craigslist at a reasonable price. This was in June and by September, my hair started to fall out, scalp was itchy and became very sensitive, like scratching a sunburn. I stopped using Wen then. The itchiness wouldn't go away after going back to regular shampoo. Looking for a remedy I tried oil treatments and it didn't help.

Order Date: 06/06/2015. WEN by Chaz Dean Seasonal Cond. One Gallon Auto - Spring Blossom. A friend, who knew my story saw this website and thought I should share my testimony. I wanted to ask people to please stop defending WEN by Chaz Dean. If this is not your experience, does not mean that it is not someone else. It CRUEL, what has happen to me and others. It's not something I would wish on any woman. Your hair is your GLORY! I'm still crying about this, every time I think about what happened, you can't get rid of that. Let me start by saying, I have never had hair loss. If anything my hair was very healthy and strong. There is no history of hair loss or balding in my family, I have two sisters with beautiful full heads of hair. I have been on thyroid medicine since 2009, it did not affect my hair, skin or nails. Those are my disclaimers.

I have been using Wen for years and loved it but I too like many others are experiencing major hair loss lately. My daughter in law was using it too and her hair started falling out a few months ago. Luckily hers stopped after she quit using it. I stopped using it about 2 months ago and still am losing it in clumps, I have no bangs left and am bringing hair from the sides to cut as bangs... now I am thinning all over my head. My husband is applying brown eye shadow on my widening part just to try to hide the very noticeable bald spots. I am so upset, I have just ordered a wig to wear until hopefully my hair grows back.

I began using WEN cleansing conditioner over 2 years ago. Lately, my hair has started falling out by the handful. My hair has always been my best feature and I have always been very careful with brushing, combing out after shampooing, and with the products I use. Now when I wash my hair, hundreds of hair strands come out in my hand when I clean and condition my hair. I quit using WEN products 2 weeks ago. I don't know what to do to get my thick healthy hair back. I don't know what my Order number is.

I read all these reviews, searching for the truth about the WEN lawsuit. I have used WEN for 10+ years. I LOVE it. I color my hair twice a month. And WEN is the only product that makes my hair soft and manageable. Shampoos, even with conditioners dry my hair out. These reviews - when people say WEN dries their hair out - I know they are lying or not using enough of the product. Because there is no other product that makes the hair more compliant than WEN. And I have friends that use it. I started using WEN when I developed a sensitivity to sulfates. I have recently begun to notice my hair thinning (after 10 years). And I'm nervous - but I still don't believe it's the WEN. I have hashimotos thyroid disease (and have had for 15 years, and take medication). So I think it is from that. The above reviewer that has MS and says MS doesn't cause hair loss - is totally false. MS does cause vitamin deficiencies/absorption issues and hair loss. Absolutely.

I have used Wen hair care - sweet almond mint exclusively for 2 years and have been very pleased with it and have encouraged others to try it. I read about the hair loss stories and thought they were totally wrong... until recently. I've noticed over the past few months that I was losing so much hair I was constantly having to clean my brush which was unusual for me. I had the Dr check my blood and thyroid and all was normal. I then noticed my hair parting in odd places which I thought was weird.

I have been coloring my hair since I was 17 yrs of age. I am now 61 and when I started using Wen by Chaz Dean, I never had to use a color shampoo and never lost a drop of hair. Maybe you people did not read the directions that you do not use hot water, you use it with cool water and that is why you lost your hair. READ THE DIRECTIONS! Most hair stylists don't use a lot of hot water on your hair and that the way Chaz suggests that you use this product. I love the product now that I know they still sell it on a line. I will continue to purchase it I love it and it does make my hair grow and keeps it conditioned. I think some of you people are just looking for a big buck.

My daughter and I began using Wen products in 2013 and hadn't had a problem with the original product (apple cinnamon). I was gifted a Wen Lavender Cleansing Conditioner kit from my mother that included a 32oz bottle of conditioner with the addition of oil and hair mask for my birthday (12/26) 2014. I’ve been growing my hair for the past several years. It’s long and curly, but the strands themselves are relatively thin. My daughter has long, think, ringlet curls. My daughter and I generally wash our hair about once a week. I used the product as directed adding 20-25 pumps to my palm and working it from the front of my scalp to the ends of my hair. My daughter generally only had to use 10-15 to cover all her hair. The lavender had a very medicated smell when opened that I wasn’t very fond of, but I used it anyway.

I recently was told about the lawsuit about WEN products. I of course gave it thought and soon after received the letter stating of the lawsuit filed against WEN. I used WEN back in February 2014. After all my research and seeing great reviews I placed an order on Amazon and I was excited and couldn't wait to use it. While I was using Wen I did notice my hair was becoming very brittle than usual but never considered it be due to WEN since all the great reviews I had read at the time claimed that it was good for your hair so I contributed it to stress. I brushed it off. I had two orders of WEN sent to my home in 2014 which I of course used for a duration of 6 months. Not only did my hair get brittle it was thinning and soon after the WEN product was empty I started looked for solutions to revive my thin brittle hair.

Long story short... I have very thick long black hair down to my bottom. WEN severely dried my hair. I only used it 2 times. Then returned it and got my money back. WEN is the worst hair product I've ever used in my life. I was very shocked on how horrible it was. I found that Pantene co-wash cleansing conditioner is amazing! I hope I've helped someone.

I started using Wen in 2014. I was thrilled with it because I thought it was all natural and free of animal cruelty. Wen was so different from regular shampoo and it made my hair feel silky and tangle-free. I was so impressed with it, I recommended it to my cosmetologist friends and my mother who is also a cosmetologist. We both have always used top of the line hair products and take care and pride in the health of our hair. I have been noticing an increase in hair fall out in the shower for several years but since some hair fall out is expected, and since I do not like to over react, I thought maybe it was a hormonal imbalance.

I purchased WEN cleanser and conditioner for my daughter and my son. My son at that time was 10 years old and after months of using the WEN products he complained that when he touches his hair lots of hair fall on his homework and when he washes his hair, he sees hair falling out. My daughter had the same complaint and I did not realize it's the WEN product. Since they had thick and curly hair I continued buying the shampoo and the conditioner. I called the WEN company many times and they said their products are very good for thick and curly hair.

I used WEN for close to two years. At first I had great success with the product but when this lawsuit ramped up in the fall of 2016 I contacted WEN with my concerns and they only pushed the subscription out to November 2016 and told me I was safe to use it and that this lawsuit was unfounded. So I said I was comfortable to use anymore. They said I could lay this huge cancellation fee for discounts and other saving for basically the entire time I ordered from them. So I went with what they said and continued to use it. I got the pushed out box of products in November. Starting in August I went through a month or more of hair falling out by the handfuls. And especially in the shower. I assumed it was from something else and couldn't be from the products. Since then I have had handfuls fall out every day. I only used the product about every 3-4 days because I could go that long in between washings.

My hair loss became so severe I went to my MD and spent hundreds in testing looking for a reason for the dramatic losses. (Nothing was found.) I purchased my Wen from QVC and trusted that if the rumors of Wen causing hair loss QVC quality control would not allow it to continue. I was wrong. Once I stopped all products from Wen, my hair stopped falling out. Don't use it on your animals either.

I loved this product after I had taken cancer pills for 9 months and hardly lost any hair using WEN. Around the last 6 months noticed hair loss and thinning. I had very thick hair! My thyroid is OK. I bought good shampoo and conditioner from the beauty supply house (including Organics). I have noticed a few times my head would burn using other shampoos. When the class action started about this problem I thought I am not having a problem after using for a long time and these people must have a medical disorder (thyroid etc.). Well, I can see the difference now and have no explanation except it has to be the WEN product. I have made an appointment for a Dermatologist to have my scalp inspected and get treatment for the itchy, burning problem and hopefully by quitting the product regain my hair growth.

I started using WEN many years ago and suffered tremendously with hair loss and scalp irritation. Back then, WEN had infomercials on TV constantly with celebrities advertising and recommending their product. I was sold on the idea of only using one miracle product for my hair. I thought that if I continued to use the product, my hair too would look amazing like they advertised. I was so wrong and in complete denial at the time. My hair started falling out in clumps and my scalp was red, itchy and bumpy. After discontinuing WEN, I have only had slight improvement in my scalp but the damage was done to my hair. It is extremely thin, brittle and very little short fine hair has grown out in places where I had experienced bald patches.

WEN by Chaz Dean has a class action lawsuit against them. They refuse to release their "Hair Product Safety Inspection Reports". No surprise there. I am also reading possible use of "Formaldehyde" and "Lead" in this product... Consumers have a right to know what that Safety Inspection Reports says. My hair was incredible thick and curly. I am still losing hair today from it and my scalp still hurts. My hair is now have thickness it use to be, plus brittle, no curl, thinned, and my hairline looks receded. At one point I had really thinned areas that came close to looking bald. I now only wash my hair maybe twice a month, have not had a hair cut in years. PLUS: WEN stole money from me by ILLEGALLY putting me on a renewal and took money from my account. All You Women Need To File A Tier 2 Complaint Form For The Class Action Law Suit. See my picture: That's what I lose in a day... Every time I brush my hair or shampoo my hair because of WEN.

I have heard both sides of this story. My aunt sent me a bottle of WEN and I decided to try it regardless of the bad press. I was hoping to be one of the few that it worked for. I was not. While my hair didn't fall out to the extreme that some of the reviews have stated, I noticed after 6 uses that my hair was falling out more than normal. I do not have any medical conditions nor did I use it wrong. I actually used it 2x per week as recommended and rinsed thoroughly. In fact the process annoyed me initially because it took so long but the pamphlet says to rinse and rinse again so I did. During the 5th rinse I noticed a huge amount of hair in my hands.

I just received a notice about the Class Action Lawsuit in the mail against WEN for hair loss and other skin related problems in users and suddenly the lights went on for me. You see, two years ago I went through an episode of hair loss so tremendous that I consulted two doctors about what I should do. It never even dawned on me that my hair loss could be related to the WEN products I had started using a few months prior to hair loss starting. And not a single doctor or hair stylist suspected it either. I was so worried I had my thyroid tested. I started gobbling down biotin and other vitamins to help. Nothing worked. I worried I would soon go bald.

I began using WEN products in 2014. Initially, I was pleased but gradually noticed my very thick blonde hair began to substantially thin. Prior to using Wen, my stylist had to thin my hair. Presently I have limp and very thin hair. I run my fingers through my hair and often fistfuls of hair fall out. I'm very concerned and will consult a dermatologist.

I started using WEN in 2009 to manage my once super thick and curly hair, which now has become super thin, tangled and all over the place hair. I really loved the compliments getting on my hair. But one year after I stopped the use of the product I could not, for could not afford to price, I noticed that my hair was getting thin and tangled, but never did I imagine that it was due to the use of this product, until this week that I receive an email notifying me the hair loss claims due to the use of this product. My hair is all over the place. It is so bad that I cannot run my hand through it. Patches appeared all over my scalp and I ran to the dermatologist. She asked me to stop all the products currently using at that time and stick to the prescribed products only. I have seen more than 4 different dermatologist in USA and even outside of the states, but nothing seem to help; the damage has been done.

I've been using WEN for yrs now. I really liked it and my hair seem to look good, last January I went to have my haircut and they had to thin my hair. It was so thick. I'm not sure what they changed in WEN but my hair is falling out in fistfuls now. Everywhere I look there is my hair. It's awful. I now brush it over the trash bin so I don't have to vacuum so much hair up. I stopped using the WEN a few months ago but it is still falling out. I have bald spots underneath my hair. My once thick soft hair has become thin soft hair and it's all over the place. It drives me nuts, I wear a net to cook because I don't want hair in the food and I've been putting it in a ponytail to keep it from getting all over everything. I know this sounds dramatized but all of it is true. I could fill a bag up with my hair in a few days. It's that bad. What do I do now Chaz? If anyone has any recommendations let me know. I'm looking into Keranique. I hope it's not too late.

I bought WEN from the TV informational. I was happy with the shampoo/conditioner as it seemed to make my thick/curly hair smoother and soft. I can't be sure when I first noticed it, but I noticed my hair had lost its body. I always had so much body/thickness that beauticians were always surprised. First lost body then the hair SLOWLY began to thin out. And I mean THIN. It lays on my head w/ no body. I had trouble setting it w/ electric rollers. It did not know how to curl. This was new to me as I was not used to my hair not working. After several years...(my dog died during this time, and I thought it might have affected my hair) but then I realized that this was a HUGE PROBLEM.

I am disgusted that people are jumping on the bandwagon saying that this product is harmful and causes hair loss! I purchase my WEN through QVC on Easy Pay. I started using WEN six years ago DUE TO HAIR LOSS! I have Thyroid problems which causes dry, brittle nails and hair. My hair was saved by WEN! I cannot afford WEN all the time, so I use a regular national brand to combat the effects on my budget, but when it seems that my hair is getting bad- dry, brittle and falling out, I go strictly to WEN for a period of 2-3 months and have beautiful hair because of it!

I began using Wen and noticed that my hair was thinning. After a time I developed bald spots in areas that were itchy and blistering. I received a series of treatments from my dermatologist and hair regrowth was poor. Once Wen was stopped the hair regrew in one area but the other area remains elusive.

I first began using the WEN products after seeing a commercial on TV as well. I have naturally thick, black, and long hair. I used the almond mint conditional cleanser and I was devastated when I discovered that I had irreparable hair loss. The worst part was the whole time I thought WEN was helping me but it wasn't. It was making me worse when I stopped using it, and then after I started it would make things worse. I'm left with thinning hair that has added years to my face. I look older than before my use of the WEN products. I'm not able to wear certain hairstyles and my ponytail looks as if it has about 5 strands of hair. It's been two years and I haven't recovered any of my hair loss. I have contacted the FDA, and have complained to Sephora and the FB for WEN as well.

I purchased the WEN set from the infomercial and received for a couple months before purchasing online or in stores. A lady I worked with said she and her daughter started using it and loved it and said their hair was softer and easier to manage than ever. My (then 15-year old) daughter and I started using. She is now 19 and has been complaining for a couple of years that her hair is getting so thin and has actually asked for Bosley.

I started using Wen products exclusively over 4 years ago. I loved it! I gave it as gifts. I recommended it. I even took it with me to my hair stylist and insisted she use it instead of any other product she had in her salon because my thick beautiful hair was falling out and fragile and I wanted only the best products to be used on my "thinning" hair!! Was I wrong? I now believe I was! I had no idea about the class action lawsuit until today when I received an e-mail about it. I am so sad because I have lost over 60% of my hair and I have been blaming it on age and thyroid even though my blood tests were negative and I'm in my early 50's.

We purchased the WEN product set after seeing the infomercial thinking it looked like a great product. We bought it in January 2016. I noticed in March my hair was thinning dramatically. Instead of relating it to the new product I had introduced I thought it was maybe a result of the testosterone therapy I had been on for the last 38 months with no side effects. So I / we of course didn't stop using the WEN product, instead I bought biotin supplements and organic hair re growth shampoo which slowed the problem but did not stop it. I also color my partner's hair for her and had been telling her it looked like her hair was thinning and that she should try the organic shampoo I was using...

I started using WEN maybe 4 years ago. At first I loved it. I noticed my hands full of hair while rinsing out, unfortunately I didn't attribute it to WEN. How could it possibly be this product. My husband started telling me how thin my hair was getting. I stopped using it, and cancelled future orders. Far too late! My hair is very thin now, and feels like straw. Thanks Chaz Dean for ruining my once beautiful hair! I am so embarrassed about my hair, I hate to leave the house. I don't know if my hair will ever be soft and full again. Very depressing. I would never use that product again!

I started using WEN about 5 years ago. At first it made my hair very soft and easy to manage. I was sure that I had found a gem. After about 6 months, my healthy, thick hair became very thin. My scalp began to form small blister like sore. I didn't relate it to the WEN until about three months later. I discontinued using WEN products. After about 14 1/2 months, my hair started to thicken and the blistery sore were complete gone.

I first began using the Wen products after seeing a commercial on TV over and over again of Holly Robison Peete saying how wonderful the product worked on her hair. She had hair like mine. She sometimes wore it curly, but she would also wear her hair straight. I've always had hair that people would compliment me on because it was soft and full. So I was devastated when I discovered that I had ill repairable hair loss. I didn't realize why my hair seemed so thin, but when seeing my hairstylist, she told me "Whatever you're using on your hair, STOP!" She rubbed portions of my scalp and said that I had a lot of thinning and a huge bald spot. I was extremely upset.

I purchased the Wen product line directly from the website. After using it for just a few weeks my hair changed drastically from full and thick to alarmingly thin. My stylist urged me to stop using it the first time she saw how thin my hair had suddenly gotten and noticing scans on my scalp (I hadn't even noticed that). She gave me samples of Nixon to try to repair the damage but it took over two years for the volume to return to normal after stopping use. Then last week I ran out of shampoo for my dog who needed a bath. I had a partially full bottle of Wen left so I used that. What a dummy! The next day as I was petting him I noticed large bumps covering his back and his stomach. I can't confirm that it was caused by the Wen product but it seems an unlikely coincidence. I have friends who absolutely love the Wen line of hair care, but it has been nothing but a nightmare for this household!

My husband and I started using Wen hair products about 5 years ago. We both have always had good, strong, thick hair. Till 2016. We both all of a sudden started getting thinning of our hair. This year has been a very bad time for us. We were on auto delivery with QVC for a long time, got the Wen kits and just thought it was the best. What a big mistake. It has really taken a big toll on my self esteem to say the least. My hair is no longer pretty and one side is way shorter than the other from also breakage. I don't go anywhere unless I have to.

While using this product it does make your hair soft. However, my hair is been falling out in clumps. I have been using this product for about two or three years. My hair loss has now become so visible and apparent it can be seen in the mirror as I do my make up. This is extremely horrifying and embarrassing. Will my hair grow back? I have always been that woman in every situation where people grab my hair and say "Oh my gosh your hair is so beautiful, thick and curly."

I have been using Wen for over a year, but lately I notice my hair in my hands when I use it, and my scalp is icky. My hair is dry and looks like hay... I was only washing my hair about 2x a week so I guess it took longer for me to notice the issue. I'm looking to use a new product... but unfortunately I have to get my long hair cut because it looks so horrible. I haven't used any other product other than Wen so it must be the problem right? I'm so upset I wanted beautiful hair like the commercial promised...

I have used WEN regularly for probably 20 years and I love it. I feel horrible for what some have gone through but I have not had any problems and my hairdresser says my hair is very healthy and she sees no reason not to continue with it. I even gave her some to try and she loves it. I have always had really thin dry hair though and I only need to wash it once or twice per week. After "cleansing" twice and rinsing that out, I put a small amount of the hydrating hair mask in while I shower and then rinse it out. Then I combine small amounts of the Cleansing Creme, anti-frizz styling Creme and the hydrating mask and massage in and leave that in.

I bought the set of almond shampoo, conditioner and something else. Thought it would help my hair. But it caused my hair to start falling out and my hair has been falling out ever since. It also made my scalp itch. It must been over a year ago when I ordered it and started using it. They did cancel my order for me. I am from Dudley, mo.

I have been using Wen for about 2 yrs now and I love it!! My hair was thin and brittle, curly and dry. It would never grow past my shoulders. Now it's down past the middle of my back, thicker, soft and moisturized. I don't use all the products only the cleansing conditioner, 6/13 and the gel. What I have noticed is when people I've recommended it to, they don't read the directions. Do NOT rub into your scalp! It's not like the cheap shampoos, it's not made for the scalp. I put it in my hair and stroke it through. I rub my scalp as I rinse it away. My husband has thick long curly hair and he started using it about 3 months ago and he's addicted now. I guess it's each person's reaction, just like anything else you may use. Other shampoos never helped my hair. Thank goodness for Wen!

I having been using Wen products for over two years (2013). When I saw my hair coming out I thought because of not combing everyday. Later I ask my daughter about my hair thinning and she said yes but she saw it in the bathroom. I have lost big globs of hair as I comb my hair. I stop using it now for six months and I'm not losing my hair as much now. I will never use Wen again. It is taking out my hair and I come from a family with thick and long full heads of hair.

I have been using WEN hair products for roughly 15 years now. I keep my hair very long so I needed a hair product that worked for me. I use the sweet almond hair product. It has been a saving grace for me. My hair is more manageable, soft and surprisingly holds its color while all my friends around me have gone gray long ago. I will never stop using WEN. I am just sad that other people have not found the same joy I have found with this product. I guess not all products work for everyone.

I was using Wen for a little over a year now and I liked the product because it made my hair clean. But lately about 4 months ago I noticed my hair getting scarce on my head and I was wondering what's going wrong. I never used any other product or other shampoo on my head. I frequently ask myself why is my hair dropping until I did research on the product and saw all the negative reviews about the same problem I'm having and all the different lawsuits. I have another full bottle which I would never use again because it's making my hair fall out.

I ordered the WEN care for myself and my sister. Instantly my scalp began to itch and within days my scalp was peeling. I'm not talking about flaking, like dandruff, that I have never had by the way. I'm talking huge chunks of skin peeling from my scalp. My husband, normally oblivious to things of that nature, even commented about the huge chunks of my scalp he found in his fingers when touching my hair. I originally thought it had to be a coincidence of some sort since I'd just had my hair done so I stopped using WEN for a week. After that the first time I used WEN again huge chunks of my scalp were peeling off. It was disgusting. After stopping I have never had any problems with my hair, color or scalp. But I spent over 300 dollars on the products cause I believed their bs infomercials. I would NOT buy this product ever.

I got Wen hair products as a gift, sadly for me it was a nightmare. I used it for only three weeks before my shower floor was filled with hair! I couldn't figure out what was happening. The product was created and sold by a famous hairdresser and it was still on the market with no warnings or alerts. Then my daughter told me she had heard about others who had the same results, so I started looking for information. I found that THOUSANDS of other women had similar results. Now what do I do? I had healthy, shiny hair, now thin and dry. Rogaine is not the answer. Someone help me. Tell other women so they don't lose their hair also.

DON'T SIGN UP!! My thick hair is now thin… And to top it off, they won't cancel my order!! I just spent 25 minutes on the phone trying to get them to credit me for product they never even sent! I cancelled in JULY, then they charged me AGAIN in JULY, OCTOBER AND NOVEMBER!!! Crooked Company.

I wanted to let people know that not all customers are experiencing the same thing. My husband bought me the paramagranic Wen conditioner for some time now from QVC. I just love it. My hair is very good when I use it. No complaints. It the best conditioner I have ever used. Wen for life. I am 58 years old and have used it for at least 5 years.

I would give this no stars if possible. There was nothing wrong with my hair before using Wen. I saw it on QVC. Decided to try. After a few months my hair started falling out, hair became extremely dry like hay, got couple sores on head. My hairdresser told me to stop product. I had to cut my long hair off - it was ruined. She kept cutting, gave me treatments to try to restore condition of my hair, told me what products to use to shampoo condition hair. Took couple months for sores to go away. Even after year & half still have issues with dryness. I wrote review on QVC & warned people not to use & told them what happened to my hair.

I just became aware that there is a law suit regarding Wen hair products and others losing their hair. I purchased 2 large quarts of Wen from QVC and experienced hair loss but did not equate the hair loss with the Wen product until I read several other complaints from others who experienced the same problem. I'd like to know if it's too late to join in the suit as I had to wear hair extensions to cover the hair loss. Any help would be appreciated.

I was using WEN religiously - a lot of their products. I began to notice that my hair was thinning and when I showered I would run my fingers through my hair and would notice a lot of hair in them. I didn't anything at first because I wasn't sure but then I began to see posts with other women experiencing the same thing! At that point I stopped using WEN. I think I was ordering their products for over a year. I will say their Customer Service was pretty good. I had an account but I think I had multiples from ordering online so I cannot access it online. OOOPS I even deleted my folder with the emails. I'll look at home I am sure I still have a box with Product.

I have been using WEN for about three years now. Before I started using WEN, my hair was thick, curly, healthy, and reached the middle of my back. I loved the way WEN cleaned the hair products off my hair, but ever since I began using it, my hair started falling out. At first it was light thinning & the longer I used it, the worse it got until eventually my hair was falling out by the handful every time I washed it. Throughout the last three years, I have gone to at least three doctors for blood work to see if my hair loss was due to a hormonal imbalance or vitamin deficiency, & nothing was wrong. So, thanks to WEN, my hair went from being approximately 20 inches long to about FOUR inches in length. I am now having to wear almost a full head of hair extensions thanks to Wen!

I got the Wen product for my birthday in March 2016 from one of my friends. I used it and thought it was the best product ever. Smelled wonderful. But in August 2016 I noticed my hair coming out in the shower. I started to get these scabs on my head. At first I thought I was too stressed but after a Google search I realized it wasn't just me. That A LOT of people are having the same problems.

I too, like so many others, was using Wen hair products in the past and had hair loss to the point of seeing a dermatologist in July of 2014. She gave me a script for **, but I was never able to get it filled due to the cost of it. While using Wen, my hair brush was full every time I brushed it and the shower drain became clogged several times due to my increased hair loss. My hairdresser couldn't believe how thin my hair had become. I never linked my hair loss to the Wen products because I was going through some stress at the time and thought that's what was causing it. I didn't realize until I recently saw other people coming forward with similar stories and seeing the timeline of my own hair loss, that it had to be the Wen hair products.

I started using WEN a few years ago. In April 2014 my boss noticed a bald spot the size of a quarter on the top of my head. It was so embarrassing to have. It grew to a fist size. Took 2 years to grow hair on that spot. I now have a new spot size of a nickel. Please help me with this issue.

I have been using WEN products for a couple of years now. I do love how soft my hair is after using and at first the amount of body it gave me hair but after a few months I noticed my hair coming out in gobs in the shower when rinsing the cleansing conditioner out every time I washed my hair. Over the past several months my hair has gotten significantly thinner all over. I didn't associate it to this product at first, but now after reading these same results from all of these women it is very clear that WEN has caused all of my hair loss and now very thin head of hair. I just cancelled my subscription and will never use again. I sure hope I get some regrowth soon!

I've been a member of WEN since April 2015. Before WEN my natural 4c hair was lovely, strong, healthy, & growing on my passport. August 2015 noticed my hair began to fall out in my hands as I pulled WEN Sweet Almond Mint cleansing conditioner through my hair as directed. Thought I wasn't rinsing long enough. Also had a family member battling cancer during my WEN period. So thought maybe it was stressed related. In August 2016, my mom told me of WEN causing hair loss. I just cowashed with WEN to verify and once again my hair is falling out in my hands as I pulled WEN product through my hair as directed. I have thinning at my hairline and itching at my nape. Since WEN, my hair is short and falls out in my hands during cowash. I'm returning my October shipment and canceling my membership. Never again will I use WEN.

I love my Wen hair care, not only do I use it but couldn't live without it. My mom and two sisters and a few nieces do too and it's been about 10 years that we all been using it. I couldn't say enough about it. I just love it so much. I hope that they don't stop making it. Some people just don't want to admit it that their hair is falling out and that is just nature.

I have naturally blonde hair, very beautiful Always, definitely my best feature forever. People have always commented on the soft, beautiful color and the lovely natural waviness. I started using Wen, and I loved it. It was great. Then, I noticed my hair coming out in the shower. My brush is Full of my hair, but MY hair on my head is almost ALL GONE! I have maybe 1/4 of the hair I used to have. I stopped using Wen, but my hair is NOT growing back... I have a good life, good diet, etc, just no hair now. I want my hair back, but nothing's helped. I KNOW Wen did this to me, and I'm in tears writing this. I truly WISH I had never used this product. This is tragic to me. My hair is the one thing that made me really stand out, but now I am almost bald. It's disgusting and I don't know what to do! Thank you for allowing me to comment!

Started using Wen about 3 years ago. I really liked how my hair felt. I thought it was looking healthy. I began experiencing instances of severe itching on my scalp and pimples. I thought maybe I didn't rinse well enough. About 6 months ago I thought my hair started looking thinner. About a year ago my stylist and I were talking and she mentioned she had heard something about Wen causing hair loss. I poo pooed it. I figured it was another false posting or something. Now I wish I had checked into it then. I'm afraid it may be too late. I'm losing a large amount of strands. Fortunately I am almost finished with my last bottle. I hate to waste anything but I am not going to finish it. I plan to speak to my stylist for a recommendation.

I am confused with this lawsuit with Wen. I've been using it for 6 years and my hair has not fallen out. Maybe it's the kind customers are ordering. I don't know what to say. I really hope that Wen doesn't go out of business because it's all I use and refuse to use anything else because I've tried other conditioners and they all don't compare to Wen.

I started using Wen shampoo several years ago from QVC. I'm sure someone could always get a hold of QVC and check the dates. I believe I probably have at least 14 unopened bottles of Wen. They were special value of the day and I wanted to stack up on them. Now I'm thinking what the heck do I do with all that money and the bottles that I cannot use. I think I noticed my hair falling out about 2 years ago getting really thin. I told my friend Ruth "What the heck is going on? I'm losing my hair. It's in the sink."

I started using WEN early 2015. After a few months, I noticed my hair falling out more than usual. This continued for months and is still falling out. I stopped using WEN because I felt the build up on my hair was too much and switched back to regular shampoo. Hair continued to fall out. When I got my hair colored, now months after I stopped using WEN, my hairdresser was concerned at the amount of hair that fell out during the washing/brushing process and asked if it was okay to continue. Due to this condition, I had asked if he could get the non-ammonia color which he did so we moved forward. At this point I have no knowledge of the WEN complaints and my hair continues to fall out more than usual.

I started using WEN about five years ago. I got my first bottle from a friend. At that time my hair was very dry due to coloring it blonde. The first two years I used Wen, my hair was no longer brittle, dull and lifeless. Wen transformed my blonde locks to be full of shine, bounce and vibrant. Strangely, as time went on and I kept buying more Wen (The Originals as well as the 613 conditioner), my hair started to slip off my scalp... literally. I didn't use Wen as often as some of these other poor souls on this website. I would wash my hair twice a week usually and only used Wen as a conditioner because I noticed that since my hair was no longer dry, if I washed it with Wen twice (as recommended) in one sitting, my hair would be flat and oily. So my hair loss was gradual.

I used WEN for about 5 years without any problems at all. My hair was strong, healthy and shiny. I learned early on that you need to rinse your hair out for an extended amount of time in order for it to rinse clean. Once I felt like the product was rinsed out I rinsed again to be sure, otherwise I would get greasy at the roots. I stopped using it about a year before the hair loss stories started hitting the media at the direction of my hair stylist. We noticed that my hair color was washing out, not covering my grey and becoming dingy too soon after coloring. She said that WEN leaves a waxy coating on your hair, so I switched to a product called Unwash.

I have been using WEN for about 6 months. About 2 months ago I developed a rash at base of my hair at the neck. I was stupid enough not to figure out it was the WEN. As of today, the rash is down my entire back and even behind my knees. My hair is thinning slightly but that for me isn't the issue. I have been to the dermatologist once and will be back tomorrow as the rash is now getting unbearable. I will never wash my hair with it again. I wonder if anyone else has had a rash this bad.

I hate to see so much negativity on a product that I ADORE. I have been using Wen since 2012 and I am a professional licensed cosmetologist. This product has taken my hair from the worst to the best. When I initially tried it, it was for the try it free promo. Then, I was amazed and they never stopped sending it to me. I have several Wen product and I have gradually taken my hair to the next level, so much that I am asked what products should I recommend.

I started using Wen exclusively Nov. 2015. At first hair was soft and appeared fuller. Told my sister in law to purchase as seemed awesome. Within 2 weeks she returned her product telling me it made her hair fall out in clumps. I should have listened, I watch QVC, thought everyone's hair was beautiful. My hair started falling out,getting thinner and thinner, hard to style, lost its extremely natural curl, no body, can see scalp. I acknowledge now, it is the Wen product causing the hair thinning and loss. I am so sad to see a once full head of hair looking as it does. He is a lovely man, but his product is not safe and truly. A woman depends on her hair for confidence. Scared.

My aunt sent me a bottle of the cleansing shampoo, I used it that night and immediately after I rinse off I started to get red itchy bumps on my head and the back of my neck. I used some cortisone and went away maybe two days later. So the next week I washed with the cleansing shampoo and same thing happened again. Red itchy bumps. So needless to say every time I use it I get an allergic reaction.

I just returned from my hair salon and we talked about all the hair I've been losing. After a while I mentioned I used WEN and have for many years. My hairdresser told me about the problem WEN has going on. I came home and called the company. I buy from QVC and they confirmed the problem. WHAT? Why had no one notified me of this??? I have become SO thin it pathetic. I NEVER heard about this on the news or anywhere else. I am extremely saddened, shocked, and now MAD about this. I loved this product and it shows because the lady at QVC said I had purchased 5 items of Chaz's since 2014. I know I have purchased more but they probably do not keep the records that far back. I am SICK about this.

I was recently telling my family how I couldn't understand the hair loss on the front and the thinning of my hair. I color my hair but don't use peroxide etc. I use a temporary color like a rinse. So why did it break off in front and thinning a lot. I was thinking am I sick? Then someone made a Joke about Wen. And I said "OMG. I use that!" They said that was old news. I hadn't heard until now. So what do I do? Go to the Dermatologist? Or what?

I love how the WEN shampoo made my hair feel, but had to stop using it due to MUCH hair loss and excruciating scalp pimples. These pimples felt like fire ant bites! All red and pus up like a fire ant bite. Well I called WEN to cancel my membership, they were polite and sent me two different other ones to try free of charge. Said they'll go ahead and cancel but leave it active for two weeks to try the other two to see if it was the fragrance irritating my scalp. If I didn't reordered after two weeks they'd close my membership which they did due to the same problem continuing. So up in the pantry it went and back to Pantene Shampoo. Well I ran out of shampoo and pulled out the WEN from the pantry.

I am going bald after using this product. The anxiety of taking a shower or doing my hair is off the charts and finding chunks of hair everywhere is a constant reminder of what I look like. I also experienced a debilitating headache for seven weeks while using this product. I want to know where I can get my own testing done on the left over product so that I know what I have been exposed to.

My daughter received a bottle of WEN cleansing conditioner at Beautycon in Dallas Texas along with many other products from multiple hair and makeup vendors. I have always wanted to try this product to see if it would help give some body to my hair as advertised on the website and commercials. I never purchased this product. I started using the shampoo March 2016 washing my hair every 3 days. In the beginning my hair appeared to be fuller. In April I began noticing that my hair was becoming thinner on the right side and top of my scalp. I continued to use the WEN cleansing conditioner every 3 days until 8/19/2016, I stopped using the product after reading about other consumers having hair loss and the FDA released safety alert with use of the WEN cleansing conditioner. I have been complaining to family members about losing my hair and what could I be doing to cause my hair to fall out by the handful or a massive amount of hair in my brush.

I have four bottles of WEN that were purchased in 2014. I expected my hair to be better. I found that using WEN caused my hair to fall out and look like straw. This product took a full head of hair and reduced it to very thin and no shine. I wish I had never seen nor heard of this product. I want some help as this product ruined my hair.

2 truths: First bottle of Wen shampoo did make my hair look better. Second bottle of Wen shampoo did make my hair fall out and gave me scaly scalp. Thankfully I stopped using it before I went bald, but initial damage is still visible. These women are telling the truth.

Wish there was something I could do about the situation with my hair since exclusively using Wen products. My hair has been thinning at a rapid rate for the past few years and I figured it was my diet or overall health. When I theorized it might be the Wen cleansing conditioner, I tried a different scent than my usual hoping I could come to a conclusion within a year or so. No change. The hair loss is so scary, that I am worried that it is too sparse and fine to even hold hair extensions. QVC owes us all recompense who have bought Wen through them.

I started using Wen hair product in late 2013 and all of 2014 and in 2015 my hair loss got worse. I am now almost bald. It doesn't seem fair that you pay a good deal of money to a product and then to have hair loss at such a young age. Very disappointed. Would never use the product again and I would like to return it for a full refund.

I don't know what all these people are talking about!! I have been using Wen for at least 5 years & haven't had a problem at all! I've taken very good care of my hair my entire life and this product has only helped! I use it differently than most people, but it is amazing and my hair is beautiful! People are always asking me what I use and lately when I tell them I use Wen, they have been telling me about all the bad publicity. I seriously don't understand. I only use Wen once a week, unless I am noticing a really bad "other" product buildup, then I use it twice a week. I wash with my regular shampoo first and then use the Wen. I also use the styling creme every day. My daughters also use Wen, because I've given it to them. They haven't had a problem either. So, I'm hoping my review will help!

Don't use it, I used Wen for two years never thinking it was the cause of my hair loss. It did make it softer and more manageable but at a great cost - money and hair wise.

I started using them about a year ago and I noticed in the shower that my hair was coming out. Every time I wouldn't brush it I would have Globs of hair coming out. You would find in my hair all over around the house. It was constantly just sitting out and coming out. I do not recommend this product to anybody.

I started using WEN products approx. 4 years ago... Since, I have lost a lot of hair!!! Mind you, I have very thick, long hair... But, it's not nearly as thick as before using Wen Shampoos and conditioners... Also, I noticed a lot of breakage, no shine anymore. :(( Also, my hair isn't growing like before using this WEN product/ products... PS. If anyone has Wen products in their home, throw them out... I placed in 3 trash bags just to be safe in case it leaked out... Good luck all... BTW if anyone has the name of a good attorney... please send my way. Thanks.

Started using sweet almond mint and noticed significant hair loss. I decided to contact Chaz Dean and noticed the lawsuits associated with his product. I have been using his product for approximately three years. Just recently I started using sweet almond mint. It was this particular one that caused the significant hair loss. I will definitely stop using this product. I also have a few of his gallon products and will lose money however this is better than going bald!

Used Wen hair products 2014-2015. Noticed a lot of hair in my brush and in the shower drain. Decided to stop using but I guess it was too late. I'm 22 years old and I'm noticeably going bald. I no longer enjoy outdoor activities and I'm constantly trying to hide inside the comfort of my home. I have to force myself to continue going to work and college is now out of the question. My husband says he won't leave me if I go completely bald.

I have had thick hair for all my life. About three years ago I started using WEN. After about a year I stopped and noticed that my hair was no longer soft. Hair stylists had often commented on how soft my hair was, so I went back to WEN I purchase at a retail store. I NEVER subscribe to products. The WEN once again made my hair soft for the last two years. I do not lose any more hair than I ever did. Three days ago at the dermatologist, he was checking my scalp and said, "Wow what a head of hair, I am half your age (75) and have half the hair." There are many reasons people lose hair but WEN certainly hasn't affected mine.

I started using Wen about a year or so ago. Maybe a little longer. At first, I loved it, the smell, thought I was feeling a difference. I had the autoship so because I didn't use it everyday I had to cancel the autoship with so many bottles sitting around. Anyway, shortly after I started using Wen, I started to develop a rash behind my neck. Constantly itchy, flaky, inflamed skin. Then, I started to develop a rash all over my scalp. Flaky, super itchy and noticed my hair wasn't as thick as it used to be. I can see the difference in my front hairline, where more skin is seen than hair. And I always had THICK hair! My hair also feels extremely thin now as if I have lost a lot of it. I grew up with very thick, curly hair and never had this problem.

Sister recommended product at our Father's funeral service in 2012. Started using in August 2012. Hair felt soft after first use. After several uses noticed hair was less thick, lots of hair in the comb and drain. Did not attribute it to hair product at first because of other things in my. Family noticed a large bald spot in the back of my head in 2013 and stopped using product in November 2013. It is now August 2016. Hair has not grown back and area of baldness is approximately 4 inches from my forehead to the top of my head and about 4 inches across wide.

The last 4 years has been a journey of multiple blood tests and addressing lifestyle and still losing hair. Now looking back, the only thing I can relate it to is WEN hair care cleansing conditioner which I originally started using in 2010 to avoid the harsh effect of shampoo on the hair. I had bunches of hair and bald spots appear for 2 years till I stopped using the product. Can't believe the product was not tested before being launched for use of public. Hair has never been the same since.

Last year, a neighbor gave me a bottle of Wen shampoo. I'd always been skeptical of using a product promoted by a cosmetologist who constantly wears a hat. I'm a trained cosmetologist, so I read the ingredients before using it. They seemed innocuous enough, even though I thought it a bit gimmicky... Non lathering didn't bother me. I questioned the cleansing and conditioning in one step. I exercise daily which culminates in a shower and hair washing. I used Wen for a few weeks, then returned to using my usual shampoo. I diluted the Wen and continued to use it as a rinse. I do this with all my conditioners. It's easier to comb detangle my long hair in the shower with the conditioner still in, then quick rinse.

EVERY SINGLE PERSON that has exposure to the Wen product sees both wonderful and horrendous results. I, also, continue to get Invoices and Bills, when the subscription was cancelled months ago and I have received no new product.

I purchased Wen products mid last year of 2015. I tried it and my hair was dull and lack-luster. I thought maybe I used too much or too little, so I continued to use Wen. I felt tingling as I used the full line of care products and thought it was because of the mint. After a few uses I noticed my hair was thinning and breaking. I was coming out in large gobs; it would be in the shower; on the floor in the bathroom when I styled my hair and on my pillow.

I called into the company because of my hair falling out. I was also told it was because of my age. I even tried to cancel the order. It took me 4 calls and a threat to seek legal help to stop the order. Ever since I used the product my hair has not been the same. It has thinned out and I find small bald spots all over. I only used it for a short time. It did nothing for me from day one. I called the company and was told I have to give it a month before I would see anything. That was told to me even after I told them I hated their product.

While using this product I noticed that my hair was coming out in large chunks, it would actually get more mangled and have a quite a few more knots than normal. so I would brush it out, and brush out huge volumes of hair. Plus it also weighed my hair down and made it feel greasy and thick. I do not recommend this product for anybody, I purchased many products and I purchased a variety of Wen products from the whole seasonal collection to all the styling products Hairspray and multiple other things but now it's just sitting in a box going to waste and a lot of wasted money. I have lavender, mint, all the seasonal products like fall, summer, spring, and winter. I've also got the styling gel, hair spray, leave in conditioners. I just hope others find out that this product has many flaws and can get a better product. Thank you.

I've been using WEN products for about three years now, and two years ago I noticed my hair was falling out like crazy! Hair all over the place! I asked my doctor why this could be happening and she had no idea since my blood tests were all normal. Then I find out that I'm not the only one that is losing my hair after using WEN products! I will never use any of their products ever again. My hair is so thin now! I'm very upset with the makers of WEN! I've always had very thick hair and now I don't!

I was given WEN hair products as a gift as my sister couldn't use all the product sent to her on the automatic mailing plan. At first I thought it was a great product, then my hair started just dropping out. My husband noticed handfuls in the shower, then I noticed hair everywhere, on the floor, my clothing, my hairbrushes, etc. I mentioned it to my doctor and also to my hair stylist. Both of them were confused as to what could be the issue and then I stumbled upon this article. I've used the product for about 6 months now and the hair loss started a couple of months after I began using it. I've always had thick, wavy hair and never had an issue like this - not even when I was on a low dose of chemotherapy. I won't use it again but WHAT IS IN THIS PRODUCT that has made me lose more hair in a few months than I have lost in 2 years of chemo? I hope there is not more serious damage that has taken place within my body... I am reporting this to the authorities.

I ordered WEN a few years ago through his television commercial. I thought it was supposed to be great for your hair but as I started using it I noticed my hair was coming out while I wash washing it. At first I didn't think anything of it but later on I noticed how much thinner my hair had become! The top of it is especially thin! I think someone needs to look into WEN because it ruined my hair.

I spent a lot of money on the WEN product line. At first I liked how soft my hair was. I went to my long-time hairdresser and she asked me what I had been doing differently. My first thought was that she was going to tell me my hair was in better condition... but that was not the case. She told me my hair was breaking and showed me several spots that had thinned out. I have fine hair, so I didn't notice it until she pointed out. I continued to use WEN, because I didn't think that had anything to do with it. After a couple more visits to the hairdresser she told me to QUIT USING THE WEN. She has now told me months later that my hair is improving again. I have a lot of unused WEN in my basement.

I used this product for a short amount of time probably 4-6 months. Stopped because my hair was literally coming out in clumps while showering/brushing. I called the company asking if it could be possible it's happening from the shampoo & was assured there's no way it's because of WEN. I did keep using it after because I figured if there was a problem they would have maybe said "it's a rare side effect. Stop using it & check with your doctor." I have questioned my dr a couple of times & was told to get a MRI. I was frightened thinking maybe I had a brain tumor or something Because I had bald spots.

I bought WEN conditioner for my entire family from QVC. I then cancelled my auto-shipment after the first bottle when I noticed that my hair was falling out in bunches. I thought I was sick. I started taking hair vitamins but as soon as I threw the bottle out and stopped using it, my hair started growing again. I thought it was because my hair is color processed but it also happened to my oldest daughter and youngest daughter as well. I don't think you can use this product if your hair is chemically processed and there is something in it like a straightener or maybe like green tea that stimulates the scalp but causes a lot of itching and eventually hair loss. My hair was at my neck when I stopped using it in May 2016 and now my hair is in the middle of my back. I don't even need vitamins. Don't use this product if you like your hair!

Made my head itch and developed sores. It was terrible. Never again. He should be ashamed of his product.

Using WEN for over 5 years and have always thought that age was just thinning my hair on "temples/edges/nape of neck". As of just recently I started using another product and started noticing that my hair is no longer thinning or shedding. What had me first notice it was - for several months I was using the product consistently and then I switched products due to me running out of the "WEN" and my hair started to break off in a major way. I receive the new order of "WEN" and immediately start using it - and my hair has never been the same again. Thinning in various areas, I had to be seen by a dermatologist thinking that my scalp was just dry and causing breakage. Since then I have stopped using the product and now I am starting to see progress. I had to start using Nixon formula to start gaining strength in my hair. Growth still not where it was but slowly getting healthier.

I've been using WEN for several years. It's always been more as an actual conditioner than a "no poo" product. i.e. I shampoo first with a moisturizing shampoo and follow-up with WEN. I shampoo/condition every 2-3 days. Originally, I was very happy with the products. My hair is fine but there's a lot of it - a contradiction that made many products work poorly. Fine hair products didn't clean well enough, regular products left my hair limp. WEN's cleansing conditioner used as a conditioner, however, worked well.

I believed the "pretty hair" people on the commercial and gave them $38.94 on May 22, 2013. I used it once and noticed a bit more than normal amount of hair in my hand. I just thought I was doing a little shedding. Second time, same thing, but a little more hair in the hand. I called the WEN customer care line and reported this problem. It was a "huh, sounds like you are using the wrong line of WEN." I did get a refund and threw the product away. I called the Michigan Consumer Affairs to report my experience.

After watching the WEN promotion on QVC many, many times, I FINALLY broke down and decided to spend hard earned money on this expensive product. Knowing that the models used in the promo showed a diversity of both younger and older women and also women of color, I assumed that the product would be good for all ages and types of hair. I started out buying one of the special seasonal sets where you get four different types of the shampoo/conditioner. I couldn't wait to get the WEN and begin trying it.

I bought Wen shampoo on QVC. After a short while have I noticed my scalp was itchy and top of my head and right side above my right ear I have bald spot. I stopped using the shampoo. I am very embarrassed, angry and lost my self esteem. I heard that there is a lawsuit against Chaz Dean because so many ladies who used his shampoo experienced hair loss.

My little girl lost 100% of her hair from a few uses of Wen Sweet Almond Mint cleansing conditioner. I've seen thousands of similar complaints online. Everyone who experienced severe reactions need to make a report with the FDA NOW! They are currently investigating Wen.

I first started using WEN largely because my hair was thinning and had thinned to the point where I was thinking of trying Rogaine. I had always used shampoo, including quite expensive ones at $40 or more from my hair salon, but after I found out that lauryl sulfates and other detergents, which are basically what most shampoos are, are capable of stripping out the color that was costing hundreds of dollars to maintain, as well as damaging my hair at the root, I stopped using them and switched to WEN. I have been using WEN exclusively for more than 5 years. I am 57, and would not go back to regular shampoos. My hair became fuller, my bald spot is gone, and my hair definitely does not look like it did, which was sad and old before its time.

I used Wen and noticed my hair was not as thick as before and then I heard about the lawsuits. I stopped using it and started noticing my hair was thicker again and was confirmed by hairdresser who has been doing my hair for years. Stop using this product!

I started using WEN on and off a few years ago. I had purchased this product, and then was given several bottles as gifts. Recently I have changed hairdressers, and I mentioned that my hair has been thinning, my natural curls are gone and my scalp has been itchy. She asked me what shampoo I was using, and I told her WEN. She told me to stop using it and return the products, and that many people have had issues with this shampoo.

Let me say I have lost all my hair from cancer treatment and it all came back. My best friend sent me WEN Honey Peach, loved the smell started using it and within a week the crown of my head had no hair. I felt like I was back in chemo again. It didn't stop there! It continued to fall out all over and my hair used to be so thick you could barely get your fingers through it, now I have lost 75% of my hair and I am taking 10,000 mcg of Biotin, Viviscal, Hair La Vie, Rogaine. I have tried everything to get my hair to grow back in and nothing as of yet has worked. My self-esteem is just gone and I hate going out of my house for any reason. I can't even comb over for there is nothing to comb over with.

I used for a year and thought it just because the way hair felt... very nice good product but did notice more hair in brushes, shower, everywhere!! A friend told me about a lawsuit. It has been 6 mo and through each month that started at my back crown a section of hair GONE BUT NOT AT ROOT HALLELUJAH!! My own new growth finally!! After reading reviews sounds like a lot of others experience too. I did also notice my scalp sore to the touch like when brushing (never happened before).

I just boxed all the Wen products to send back because my long blonde hair is so thin it won't hold a curl, even if I use a lot of hairspray. I have never had this problem before. My husband and my friends noticed the difference in my hair. I am a 62 years young and my hair has always been my best asset. Now I keep it up or wear a ponytail. I don't feel confident or pretty like I used to. I have brought extensions to hide my thin hair. I think Chaz should take his product off the market so other women have to go through this.

I've been on Wen for a year. Initially, I loved how it made my hair feel but for about six months my scalp itched. For awhile I thought I might have lice but did not. I put up with the itching because I wanted healthy hair. Unfortunately, I got the opposite. Gobs of hair coming out in the shower and more in my brush. My hair gets greasy quickly. I've stopped using it. I feel embarrassed about the hair loss. Perhaps the product is best for people who already have thick hair and can afford to lose some.

I have been using Chaz Dean's Wen for approximately 10 years. I have super fine baby hair... My hair is thicker and healthier than it has ever been in my life. I am 53 years old so the other people that are having problems could be that you had an allergic reaction to some of the essential oils or could be that you have been using it wrong. My guess is you had an allergic reaction (anybody with a brain in their head would have stopped using it when you had an allergic reaction to something. You immediately stop using it!!!) I cannot personally rave enough about this product how fabulous it is. I also have to wonder if some of the people that are trying to sue Chaz Dean that's how they make their living and believe me there's people out there that do that!!!

Hair loss, irritated scalp, THINNING of hair. While I was trying their product OUT, I notice in time as I was using the product I was having scalp irritation. I thought I had lice!! No, never did - it was the WEN hair products I used. I only used WEN products, the whole time I used WEN. I quit their product, my hair growing back. I know for sure it was WEN. After I quit using 6 months later I got new hair growth. No more scalp itching me. My hair feeling so much more healthy!!! There needs to be warning labels on this product.

Don't buy this product. Bought it from QVC in 2014 during the holidays. After 4 months of using it, I noticed more hair than normal in my comb. I stopped using it after the 4th bottle due to itchy scalp, scalp soreness, hair thinning, and more hair in my comb. So much for all natural. It's 2016 and I'm still trying to get my hair to grow back from the root in the middle due to this whack product. DON'T BUY IT... I have warned you!

I think I have been using these products for about 4 to 5 years. I thought I never had any issues until around Memorial Day weekend 2016. During our vacation weekend, it was really nice and sunny and I thought I burnt my scalp out on our boat. Then it became very itchy towards the front of my head. The burning and itchy feeling have not gone away yet it 6/7/16. I have been in Florida in the hot sun before and burnt my scalp and it goes away pretty fast, it just a different itchy burning feeling.

2 years ago I ordered my first bottle of WEN. I used the product as directed and the first time was luxurious. My hair was beautiful. The second time, my hair was a little heavier and didn't seem to rinse out as well. The third time my hair started to fall out as I would run my fingers through it. Not one or two strands of hair like usual, but 30 or 40 strands. My hair looked flat and I stopped using the product. My hair loss continued. I went to my doctor who did blood tests and a hormone check. All tests were normal but my hair continued to fall out by the handfuls until my ponytail was so thin I had to wrap it 5 times.

I have been using Wen for six years now and I have never had any hair problems. I was amazed to read all the customers that were dissatisfied. My hair is so and silky. I color my hair every six weeks. I love Wen and will continue to use it.

Used Wen for almost a year and started to notice scalp itching and then soreness and then a lot of hair falling out more than normal. My hair was everywhere on the floor and throughout my apartment and on my counters. Normally I have very long, thick hair and it was so thinned out by the time I stopped using product and happened to google my symptoms and found same complaints about Wen. I then called and canceled Wen and reported to them.

My mother, a dissatisfied former Wen user, sent me unopened containers of the Lemon Rosemary Vanilla Bean Ultra Nourishing Cleansing Treatment, Pomegranate Cleansing Conditioner, and Sweet Almond Mint Anti-Frizz Styling Creme - with the warning it made her hair fall out, and to "stop using it if you notice any hair loss". So I tried it, and I experienced a drastic hair loss immediately in the shower with both products upon the first use! I'm not talking about just a little clump of hair - I'm talking GOBS of hair - that actually clogged the shower drain. After showering, I noticed my hair was easier than usual to detangle, but that a significant amount of hair was coming out of my scalp without any resistance from the combing (I always use wide-tooth comb).

I used Wen for a year and thought it was good for my hair. Seemed to feel softer and shinier but gradually noticed thinning on the top and sides. I asked my hairdresser if she thought it could be my shampoo but she didn't want to comment but told me about the Wen lawsuit. I stopped using the products but have yet to see any improvement on my thinning hair, very depressing. I used to have thicker hair and was never a problem on growing it long but now it is thin, and doesn't seem to grow very fast. Chalked it up to aging until I read the reviews on here. Definitely feel the pain and frustration.

I started using WEN in the winter of YR 2013, and noticed in the spring of YR 2014 a small bald spot - about the size of a dime. Didn't think too much of it. I also notice my hair seemed thinner (as I have fine, thin hair to begin with) but attributed that to the smoothness that I got from using the WEN products. By summer/fall of YR 2015, my bald spot starting getting a little bigger (about the same time I switched WEN fragrances to Pomegranate).

I'm in tears. It's been months that I have been trying to figure out what has been causing extreme hair loss. I used Wen hair products years ago and decided to try it again back in October 2015. Since I started using it my hair has been falling out in globs. One morning I woke up to a ball of hair in my bed; along with handfuls in my brush and in the shower, daily. After some research I have found many complaints about others who have had the same experience. I once had gorgeous, long, beautiful, thick hair - now it is stringy, and thin, with bald spots. I will raise my voice and complain to every medium possible. I'm so unhappy and dissatisfied.

I first saw the advertisement for trywen.com while waiting at the doctor's office. It was an infomercial to get a reduced price on Wen products. I had been wanting to check out Wen's conditioner (all-natural) for a while so I decided to take advantage. However, I quickly learned that when you agree to the reduced price, they also sign you up for a recurring shipment. Additionally, the price is not actually reduced at all; in fact it is only split up over 3 payments. As soon as I saw the second charge on my credit card, I immediately called (you need to call) to cancel my account. However, they still said there was a pending charge for $89.95. This was in addition to the amount of $44.95 that they had already charged to my account. I will be attempting to return the products for a refund but currently I do not feel hopeful about the results based on the previous comments.

Well first off I'm glad I looked up the reviews before I used WEN and I'm so sad for those who gave their trust in your products. I hope in some way there will be justice for the false information and advertising with guaranteed results... The only guaranteed results we want is to shut you down and help those who have been living this nightmare and give them their confidences back.

I'm sitting here, reading these testimonies with tears rolling down my cheeks (yes, I am a very emotional person at times). You ladies have written my entire experience from loving the softness on my blonde, already dry hair to it falling out in such HUGE hand and pick fills that I'd cuss and, well cry each time I used it! But... I was told my hair was coming out "because I'm at that age". I'm 46!!! The money - oh I don't know how many times I cancelled before threatening to report them to the BBB. Amazingly, they stopped. After one last payment of course.

I purchased the cleansing conditioner and the trial set from Sephora and unfortunately after a few weeks of using it - I noticed my hair felt really dry and limp! I would comb it and it would shed so bad. I will not use this stuff again!

My mother ordered Wen hair product, which was given to me as a gift. I used the conditioner and noticed that every time I would comb my hair it would come out a handful at a time. Then I noticed thinning and then bald spot at top of my head and my hair has not grown back since. I will not use Wen hair care product ever again.

I ordered Wen and was on automatic shipping - I was receiving way more product than I could possibly use. I was even giving it away - still had way too much. Then I noticed they were taking money more than once a month out of my account. Every time I called they would say they would review but I never heard anything back. They kept shipping then when I called and was adamant about cancelling my account and want to ship product back they say I have a past due Amount from 7 months ago and yet they are still shipping product. This is just a scam to get into your accounts. Beware. Don't let them steal from you.

I thought I was going crazy but yes my hair is falling out. I stop using. Every time I look in the shower after I get done I get that I picked up from the shower. My hair is thinning out, and it is scary. I will need to find the order number in all my paperwork. I don't have the money to sue.

I ordered a trial sample of Wen shampoo online. The website lead me to believe that I had 4 weeks before I would automatically receive the next shipment. I called 2 weeks after I received the first shipment to cancel the subscription. I was told that the next shipment of product had already shipped and too late to be cancelled. I was charged $33.94. Now 3 months later, I am charged another $33.94. When I called customer service that said this was for the second installment payment. It was never clear that I would be paying that much for this product! $67.88 for 2 bottles of shampoo is ridiculous! The shampoo doesn't even work that well. Buyer beware!!!

My intention in writing was to complain about the packaging of the product. Not until I read all the complaints about other customers losing hair, etc., was I aware of this or aware of the fact that there is a lawsuit against the company. I have been using WEN Cleansing Conditioner for over four years. None of the other products, just the cleansing product. I am 75 years old and have short, thick, wavy coarse hair that is chemically colored about every 8-10 weeks. I don't wash my hair everyday, because it isn't necessary. Use an old lady shower cap for my daily shower. So I saw the WEN claim of not using the product everyday, that seemed perfect for me. I normally go 3-4 days between "shampooing my hair".

At first the WEN product was good, soft and easy to manage. But after a month or so I noticed hair loss and also toward the back my hair got so frizzy and dry out. My hair doesn't even grow. I was never afraid of short hair cause I knew my hair grow fast, but ever since I started using this product my hair doesn't grow... Please be careful of this product.

I was using Wen Shampoo for about five months. It was okay. I never really felt like my hair was clean and fluffy but my hair is colored blonde so it made it easy to comb out and I didn't need extra conditioner after shampooing. So I hung in using it. I don't think it ever made my hair any better. Then all of sudden I noticed what is going on with my hair? I did not see it falling out or more hair in my brush. But my hair that use to be 12 inches long, is now breaking off on the top of my head to about 3 inches long. All my ends were breaking off and dried out to straw.

I tried WEN products & as soon as I did, I called to cancel & I still had to pay FULL price. Had to pay for something I was not going to use or to be shipped out. It is not what they claim. BUYER BEWARE, DO YOUR HOMEWORK FIRST!

My husband bought it for me as a gift. I hate it. Make my hair greasy and falling out. I hate it. Now I seem very depress and worry about the hair loss. I don't have money to go to a specialist to find out how can my hair grow back.

I ordered the WEN Tea Tree products and I only used the products three times. At first my hair was really soft and easy to comb through when wet. So I thought this stuff is really good. However, my hair is now brittle and thinning, every time I comb it a hand full comes out. Before I could cancel my subscription from QVC they sent me another shipment that I had to pay for. Believe me it is still in the box unused. I was talking with my sister last week and telling her how bad my hair was thinning, ironically she sent me a text this morning and she asked me, "Didn't you start using WEN?" I said yes, then she informed me there is a lawsuit against them. I am so upset, my Afro is very dull and thin.

Beware of this product. I tried it, didn't like it - cancelled - and charges continued for 2 months after I cancelled. They said this was for the horrible product I returned and part of the terms... Don't buy - if you don't like it you will have to pay for it afterwards.

I've been a WEN user for a few years. At first my hair was shiny and smooth. Over time I noticed that it became dry and brittle. Some close family members started commenting on the frizziness that was not there before. I also noticed that there seemed to be a lot more hair in my brush, in the shower, on the bathroom floor, on my clothes, etc. I also had some unexplainable bumps on my head and my hair is much thinner than it used to be. I never thought the hair damage could be from WEN until I saw that there was a class action lawsuit pending. So I decided to stop using it about 3-4 weeks ago. It took a couple of weeks, but since then there has been far less hair loss, a dramatic difference actually. I have become a believer in the claim that WEN can cause hair loss.

I purchased WEN from Amazon January 2015. I'm reading all of these complaints and it's mind blowing. I am so sorry ladies for your hair loss. That is not cool. But I truly cannot complain about WEN. It has done for me what it said it would do, with me using my own judgment of course. I used it on my daughter's hair as well. But this is what I learned, you cannot use Wen on a regular basis, it must be used over time. So I washed our hair with it in January, but then did not use it again for about 4 months. I continued to use my Creme of Nature (w/o sulfate) shampoo and conditioner. My hair is manageable and does not kink up after washing. We have not lost any hair, but again we do not use it on a regular basis. I figured this out on my own.

I am a victim of fraud - someone has decided to send me WEN hair products twice now. Both times I have refused the shipment and returned the items. I finally called the customer service line 888-414-3565 to find out who is sending the shipments to me. First they wanted my phone number which I refused to give them so they cannot come back and say I ordered these products. Once we got past that they said they would stop the shipment. Then I asked for the phone number or email of the person "associated" with my name and account and they refused to give it to me. I asked if the police called would they give it to them and they said no. WEN is REFUSING to help the police in a fraud scam. That is a scam company in itself!

Hi, I am writing a review to WARN anyone against the use of WEN by Chaz Dean! I used the products back in the summer of 2015 at the end of June and beginning of July and I only used the stuff twice. I bought the products after hearing great reviews from 2 people. I am an African-American woman and if anyone knows our hair they would know that it's very curly when it's in its natural state and that it takes months of consistent good moisture products to get our hair to grow out to long lengths. So I say that to say that in my particular case I had grown my hair out in its natural state back in 2010 where I cut all the perm off of my ends and my hair was just above my shoulders fast forward to the summer of 2015 my hair was bra strap length and very thick as it has always been even when I use to have a relaxer.

I started using the Wen System in April or May. Everything was great. It made my hair feel so soft and it was so manageable. After several weeks I would say until August I noticed that I was having to clean my hairbrush out a lot more and clean the drain out in my bathtub. I've never lost hair the way I was losing hair. I also noticed that I had bumps scalp and after doing research I found out that those were clogged pores. I'm so upset they had made totally hoodwinked. I also bought their home and their brush and the brush is losing the bristles like crazy. Its lost nine groups and I've only had the brush for three months so not only is their cleansing products bad, their other items that they sell are not that great either. I am joining the lawsuit.

I received a box full of Wen products as a Christmas present from my husband. I also received a bill for three more payments of around 40 bucks. Though I did not know what special pricing he received or the payment option he was offered but there was no way I was paying 160 bucks for hair products. In fairness to the company he was allowed to stop the future payments. I have been using the Wen hair care products since Dec., about 3 months now. I have natural curly waist length hair and with the curls also comes dryness and frizz. I have notice that my hair gets greasy, something it never did before, and just today I notice that I have dandruff and in 54 years I have never had dandruff.

Like many other complaints WEN is ruining my hair. I'm so upset. I bought WEN to improve my hair and at first my hair was soft, smooth, easy to brush and less time to blow dry. Give it a little while and it's like it turns on you and poisons your hair. We all are here putting our trust in this man's hands and he pretends to be oblivious to the damage he has brought to many people. DO NOT USE WEN. YOU WILL ALSO BE HERE COMPLAINING SOON ENOUGH.

I have been using Wen and it has caused my hair to get thin. I had very thick hair until I started using this product. I am very concerned that my hair will continue to get thin. I will NEVER USE this product again.

As some of you, I purchased Wen few years ago. I used the product exclusively. I am not sure what happened, but after the last order, my hair got brittle and horribly thin. I don't smoke or drink, exercise weekly and do not take any medications. I had long hair and had to cut it short...

I bought the WEN hair care products in Jan 2015. I did not receive my products for 6wks or longer. After I purchased the products for a ONE Time charge of $29.99 I was charged every month a amount more than above price. After using the WEN products for about 2 weeks my hair started coming out by the handfuls. I got to where I was afraid to brush my hair because you could literally fill the strands break completely loose from your scalp. I stopped using the products after about a month & my hair fell out even more when I washed it a when I brushed or blow dried my hair. It got so bad that I went to my OBGYN asking what could be causing such a problem.

I have been a Wen user for the past 4 years. I totally loved the product and swore to everyone this was the best hair product on the planet, truly a "Wen Girl". I have threw out all my hair products and exclusively use Wen. My current shampoo is Lavender, Mango Coconut and Almond. It took some getting used to not having the "suds" but was well worth it with the results. My hair normally on the dry and brittle side suddenly made my hair soft, shiny, and less brittle, very happy. However, for the past 8 months my hair started to become very thin, dry and brittle thinking it was just a sign of stress. Also my head started to become very itchy to a point where now I have these scabs and bumps on my scalp.

Im very concerned now that I have read some of these reviews. I have been using WEN for a couple of years now and in the past two months I too have been having my scalp itch and break out. I wasn't sure what this is but now I'm starting to figure it is from the cleansing lotion. I will be canceling my subscription also on this line that I have been getting every few months.

Most of my hair is gone from Wen!! This is what WEN did to me after using it only three times!! NOBODY will help me, against this. All I get is the run around from all the lawyers I've called dealing with this lawsuit! I have doctors notes saying it was from that!! One of the lawyers even ask me if I ever smoked!! WTH, I don't know what else to do. If somebody can help me I would really appreciate it!

Started using product about 7-8 months ago. I wash my hair daily following their instructions to the letter. Day one my hair looked great. It gradually started to look like a greasy mess. Contacted the company - I increased the amount of shampoo I was using as they advised and only used cold water as advised. This did seem to help but only a bit. After contacting them to cancel my account, they encouraged me to try another type that might work better on my fine straight hair. When the new product arrived I began to use it. My hair looked nice at first but then I began to notice that it looked really, really thin (see through to my scalp thin!).

I have been a WEN customer since 2009 and liked the product very much for the first couple years then I noticed more and more hair coming out when I washed. I never thought much of it since I do have a thyroid problem and thought that was the cause of it, so I continued to use the WEN and tried different scents. I was using the lavender and the pomegranate.

I was using WEN hair products and I started losing my hair. It started about a month ago. I would lose a few strands of hair and then about a week later it got worse. Then I noticed I was losing more and more and I noticed the shower getting clogged with my hair. I was in tears. That was when I called WEN and I got a real live person on the phone. Her name was Sue and she told me to call her back with the lot #s on the bottom of the bottle. She gave me a reference # ** so, I got the lot numbers but when I called back I could not get a live person to take my calls. I am so upset that I don't what to do. That is why am writing this letter.

I purchased a sample product to include Ultra Nourishing Cleansing Treatment, Anti-Frizz Creme, Straightening Smoothing Gloss & Replenishing Treatment Mist all for $39.95 plus tax. The total came to $45.95. This was in Oct. 2015. They over-charged me, sent me a following month supply without my knowledge and charged an additional fee which totaled $103.95! It took me three tries before I could get someone to reverse the charge, and then I only received $49.99. I used the product as directed. There has not been a change and every time I wash there have been clumps of hair in my comb! I thought it was me, but with this lawsuit against them, it was them. I have stopped using it and have gone to Suave.

I finally tried Wen again. Wow, was I still wrong and scared all over again. I got the starter kit offered on TV and I used it twice. Each time I had clumps of hair falling out in my shower, all over my comb and brush, hair was dry, frizzy and hard. I had so much hair falling out that I got scared and started crying. I followed all the steps and instructions in the order exactly as instructed.