FragranceNet.com

I called customer service today and spoke with a very helpful rep. Unlike the chat rep, the phone rep found my order in less than 30 seconds, gave me the order number, corrected my account info and let me know that the order is being delivered today. I’m a happy customer now. Chat rep wasn’t helpful, but the phone rep went above and beyond.

I opened a claim with this company. What a scam! I orders Nishane Hundred Silent Ways and received Oscar De La Renta. So you send me something cheap and I paid for something especially. Unacceptable!!!

Ordered 3.3 Oz. Creed Aventus for my sister as she loves the cologne and has worn it for over a decade. Usually she buys it from the counter at Neiman Marcus, but asked me to help her buy some online because it would be more convenient for her. She wanted it quickly, nowhere was offering next day or express shipping...until I found FragranceNet.com. They shipped overnight and Hey it was even a little less expensive than Neiman or Nordstrom online. When the bottle got here, she knew immediately that it was not real. While the packaging looked nice, the smell was not even close. She had a little left from a real bottle from Neiman Marcus, so we could compare the two side by side. It wasn't even close - Didn't smell like it at all.

I bought Ralph by Ralph Lauren and Ocean Di Gioia by Giorgio Armani at Fragrancenet because their site Guarantees 100% Authenticity. Both brands I buy regularly. Most importantly, I've been buying Ralph for over 20 years because it is my favorite so, without question, I KNOW what it's supposed to smell like. The Ralph that I received from Fragrancenet smelled like rubbing alcohol mixed with a hint of a mystery perfume - ZERO likeness to Ralph by Ralph Lauren. The Ocean Di Gioia at least smelled similar to the original, only more like a cheap imposter that immediately disappeared when dry. I was highly disappointed since I paid only a few dollars less than normal price. I can see if it was a fraction of the price, then it would be my fault for taking the chance. Both were even wrapped in what appeared to be original packaging but knock off products have really come a long way these days so the packaging does not signify authentic to me. I absolutely received fake perfume from this company.

Website is outdated. Major issue in processing orders. Placed an order, was charged, but didn't receive a confirmation or email for the order. Talking to their customer service department is an extremely difficult task. Wait times are over 30 minutes for both phone calls and online chat and it seems to be the same rude and disrespectful woman. 0/10.

I put an order in for a delivery to be done BEFORE Valentine's day and PAID FOR overnight delivery - to be delivered the next business day. It was a Thursday - maybe after hours to be fair - so let's say Friday. No delivery on Monday the 13th. I tried to call but waited on hold for an hour and still no response. I looked to see the status on the 14th and found that my order would be delivered after 30 other orders were delivered and it was too late. I guess you get what you pay for and honestly, I'm not even sure the products are real. I'd either stay far away if you are looking for any sort of customer service or resign yourself to ordering very early and know exactly what fragrance you want so you can tell if it's real. On the whole, I'd stay away.

I made a purchase on 12/30/22. No confirmation email, no tracking number was ever sent. Tried contacting them multiple times but heard nothing back. Finally got product 11 days later but now they won’t let me return. Do not order from them please. They are the WORST company I’ve ever purchased from.

I have ordered hair products a couple times and had no problems. Both items ordered showed up within a week from order date. Prices are great and about the same as a licensed cosmetologist gets from salon supply store. The products appears legit with all proper packaging. Definitely will use FrangranceNet.com again!

I bought an aftershave lotion by mistake, I was trying to buy a perfume not aftershave so I cancel the order no more than 1:30 hr after and they declined to cancel my order, I emailed them I need to cancel and again they denied and they still shipped and delivered my order, I tried to contact them by phone and they never answer the phone, so I had to do a bank transaction dispute in order to get my money back and sent the item back to them. Is the worst service I ever seen even when I explained over email to them that I want to buy a more expensive item from them. Don't you even try to buy something from this site.

They never returned my multiple order inquiries made on their website. Their phone number kept disconnecting me multiple times over a couple of days. My order got marked as shipped right after I requested they cancel it, which they declined. The carrier is still waiting on the package though as I write this. It took them 13+ days to ship 2 boxes of perfume. They never reached out in any way. I just keep getting more emails to buy. And in none of those emails or their website does it state to expect shipping/delivery delays. Not sure my order will arrive in time for Christmas now. Will think twice before buying from them again. Giving them 2 STARS because they offer discounts to get their products at a really good price, and they have a large selection available. It’s just whether you can count on them.