How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Great Clips Reviews

4,941,320reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Great Clips

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Great Clips provides hair care services through a network of salons across the United States and Canada. The company offers haircuts, styling and hair care products for men, women and children. Great Clips utilizes online check-in and walk-in services to cater to busy customers.

Visit www.greatclips.com
Pros
  • Friendly and professional staff
  • Personalized attention to needs
Cons
  • Inconsistent service quality
  • Occasional long wait times

Shop with confidence

Compare with top companies

Great Clips Reviews

Filter by Rating

  • (74)
  • (2)
  • (7)
  • (34)
  • (471)

Popular Mentions

    How do I know I can trust these reviews about Great Clips?
    • 4,941,320 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Great Clips?
    • 4,941,320 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 37
    Staff

    Reviewed July 31, 2026

    I went to Great Clips Ridgemont Plaza for a haircut. A woman named Joanne cut my hair. She did a great job and was very friendly and personable. I was comfortable in her chair. Thank you Joanne!

    Thanks for your vote!
    Customer ServiceStaffHonesty & Transparency

    Reviewed June 20, 2026

    Quinn at Great Clips, Missouri City, is outstanding! She is confident, professional, and always takes the time to listen carefully to what I want. She is pleasant, personable, and makes every visit a positive experience. Most importantly, she consistently does an excellent job with my hair. I receive compliments every time after she cuts it. In fact, the compliments are so consistent that people have commented on my hair while standing behind me on an escalator, and colleagues at work often notice something different right away.

    They'll spend a few moments trying to figure out what's changed before finally saying, "You cut your hair!" Quinn has a way of giving me a haircut that is polished, professional, and noticeable in all the right ways. Perhaps the biggest compliment of all is when my kids tell me they love my hair. They can be brutally honest, so when they notice and compliment a fresh cut, I know Quinn has done an exceptional job. It's clear that she takes pride in her work and genuinely cares about her clients. I highly recommend Quinn to anyone looking for a talented stylist and exceptional customer service. I hope Great Clips can keep her. Thank you, Quinn, for always helping me look and feel my best! ⭐⭐⭐⭐⭐

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Personal Care Products delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      Staff

      Reviewed May 22, 2026

      I had an awesome experience at the Texas City location with Rebecca. I showed an inspiration photo and she did an amazing job.

      Thanks for your vote!
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Aug. 18, 2026

      I visited Great Clips in Raleigh on Wycliff Rd in the Lake Boone shopping center. When I called to make the appointment, they seemed kind and welcoming. But when I showed up for the haircut, a complete change in attitude. The manager Rachel, was extremely unpleasant and unprofessional. Just rude. She had a bad attitude with me and the customer before me. She seems unhappy in her position and overall cranky. She did a terrible haircut. Whoever put her in charge should reconsider what a manager means. She doesn’t know how to cut hair. You are nothing to them except another 25% of $19. It’s appalling. I might even contact the state about it. If you are considering Great Clips for a haircut, surely there are better choices.

      Thanks for your vote!
      Customer ServiceTechStaff

      Reviewed Aug. 13, 2026

      I had been a customer at the Great Clips near Wiles Road and 441 for quite some time. The address is 4340 N. State Road 7, Coral Springs, Florida, 33063. ** previously cut my hair, and ** has also assisted me. Both of them consistently represented Great Clips extremely well. They were polite, patient, calm, and professional. Because I have a cowlick, I need to give clear instructions whenever someone new cuts my hair. I am always respectful, and I regularly tip between $10 and $12 because I appreciate how hard stylists work.

      On Thursday, July 30, 2026, at approximately 10:15 a.m., I checked in online and also went there to say hi and peek my head in and I saw I was third on the list. I briefly went next door for food and coffee and then returned when it was close to my turn. When I came back, I was assigned to **, whom I understand may be the manager. I tried to start the interaction pleasantly by mentioning that the shop had been busy earlier and that I previously sat in **'s chair. I received no greeting or friendly response.

      ** looked at my haircut information on the ticket she had in her hand and asked whether I wanted a certain amount taken off the top. There was a brief misunderstanding between one-quarter inch and one-half inch, so I used my fingers to demonstrate exactly how much I wanted removed. Her response to me, word for word, was, “We’re not playing this game today.”

      I was shocked and asked, “Excuse me?” She repeated, “We’re not playing this game today.” When I asked what game she was referring to, she continued questioning whether I wanted one-quarter inch or one-half inch removed. I clarified the amount and even apologized for the confusion, but she again stated that they were not playing games. At that point, I calmly told her I would leave and find somewhere else to get my haircut. As I was walking out, I heard her say to **, “Oh, you were right about that guy.”

      That final comment made it clear that I had apparently been discussed negatively before the interaction even began. I had previously received a haircut from **, gave detailed but respectful instructions, and left her a generous tip. I never raised my voice, used profanity, or treated anyone disrespectfully. Customers should be able to explain how they want their hair cut without being accused of “playing games,” especially when dealing with a new stylist. The disrespectful attitude, lack of basic customer service, and comment made as I was leaving were completely unacceptable. I am still surprised by how I was treated, particularly by someone who is reportedly in a management position. ** and ** showed what excellent customer service should look like. Unfortunately, this experience was the complete opposite, and I will also be contacting the owner,**, directly to discuss what happened.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed Aug. 12, 2026

      I just had my hair butchered the other day, the lady did the exact opposite of what I wanted. She cut way too much off in bangs and length and it’s uneven, it is the worst haircut ever.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed Aug. 8, 2026

      I asked them for a messy fringe and they butchered it.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed Aug. 1, 2026

      Rita ruined my beautiful Italian perm, chopping off more than half an inch, like she said. Wolf ranch location in Georgetown texas. She and her general manager refuse to do anything about it and blame me instead. 😂 😆

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceSales & MarketingPunctuality & SpeedHonesty & Transparency

      Reviewed July 29, 2026

      Asked for 3 layer haircut I was told there was no such thing, which was also verified by another stylist. I stated I'm almost 65 and have never heard this. I was told they have been lying to me. I was a hairdresser and this is not true. Then I waited for a coupon in the mail and they were running same deal in salon, so coupon was not needed. Also stated I get another coupon at check out for $9.99. I asked what expiration date reply was I don't know. Well it's for 4 weeks later, maybe should at least be 6 weeks as that is the norm.

      Thanks for your vote!
      CoveragePunctuality & SpeedMaintenanceTimeliness

      Reviewed July 23, 2026

      I went in a couple of weeks ago for just a trim. What I got was the 2nd worst haircut of my entire life. I went home to style it and noticed that it looked like a bob wig was sitting on top of my hair. I went back the next day to get it fixed and was told that, per the ticket, 3 inches were cut off. When Cheryl saw what was done to my hair she couldn't believe it. It was shelved (I think the word is) and uneven. She tried to fix without cutting too much more off however once I styled it, I noticed it now looked like a mullet. Once she was back in for an appointment, I went back. She tried to fix it but had to cut more off. I began crying. I spent 4 years growing out the worst haircut I've ever gotten, and now I'm back to day one.

      Thanks for your vote!
      Customer Service

      Reviewed July 14, 2026

      I refused to give my phone number and was told to go somewhere else. I am 73 years old and been going to Great Clips for over 20 years and never had to give this info. I told the ass behind the counter this and he laughed and basically called me a liar cause this location has only been open for 5 years. I just moved to this area from Dallas. This was only the second time at this location. There were 6 hairdressers and no customers. You would think they would want some business. I can assure you that I will never go back to this location as long as this prick works there.

      Thanks for your vote!
      Verified purchase
      Customer Service

      Reviewed July 2, 2026

      Great Clips Harvest Square Harvest Al. Sharon is the worst! I asked for a shoulder length cut. My hair was third down my back. Discussed and showed her a picture of what I wanted. Oh, yes I can do that. She paid no attention to what she was doing. Talked the whole time to her friend next to her about her son going to Japan and her husband trying to save for a trip to Paris. I tried to ask questions and was basically ignored. By the time she finished I had a very short and uneven (longer on right side) looks like a very rough Buster Brown cut but a lot worse. Supposed to be a shoulder length bob cut. Just short of a man's cut. She gave me very dirty hand mirror, spun me around, said here's the back. My hair is very wet, couldn't see anything. Asked her to dry my hair so I could see my layers. She gave me a nasty look, then dug her nails into my scalp when drying.

      My hair is so short, uneven and embarrassing. So ashamed to go out. It was also supposed to be able to blow it out and go. She butchered me!! She has totally humiliated me. I'm so ashamed of the way I look!! There's no reason or excuse for her doing this. She is a very shameless, shallow and sorry individual. How could she do this to someone. She is not fit to be called a beautician or stylist. She deserves a zero not a one. She is not fit and should be fired!!

      Thanks for your vote!
      Rates

      Reviewed June 18, 2026

      I took a photo of a pixie cut that was 1-2 inches on the sides and a soft look and landed up with a buzz cut. Linda was not RATING ZERO. interested in my photo and used the clipper and totally shaved the sides. She left a flip over on top. Needless to say I had to have it fixed!! I will NEVER go back there.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed June 15, 2026

      Truly one of the worst experiences of my life. The barber who was cutting my hair messed up and I had to get a buzz cut to save it.

      Thanks for your vote!
      Staff

      Reviewed June 11, 2026

      On Glendale, she butchered my hair, she talked nonstop, and wanted to sell me "Bosley" hair products to grow hair, so she didn't care that she thinned my hair and cut way too much off. Awful should be ashamed of herself.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed May 26, 2026

      I went to Great Clips today..told the girl what I wanted..what did she do?.. she took a buzz razor to the back of my head!!.. there goes my square cut back!!..

      Net it looked like she was giving me bangs...I never wear bangs..she informed me she had to do it this way to cut my hair..I've never been so unhappy with a haircut!!.. I will NOT be back..for $23, I can screw it up myself myself!!

      Thanks for your vote!
      Profile pic of the author.
      Punctuality & Speed

      Reviewed May 18, 2026

      This is a -1 star. I checked in online, I get a text message that my appointment is coming up, and to head in, so I did and when I got there, they said it’s a 45-minute wait….. I was second in line. What a waste of time, why tell me to come in and then tell me 45 minutes?

      Thanks for your vote!
      TechStaff

      Reviewed May 16, 2026

      My son went to get a low fade hairstyle and came out looking bald. After repeatedly trying kindly to stop the stylist, I was told to “let him finish” and in return he completely ignored and messed up the cut. I am extremely disappointed with this service and ridiculous staff and place. You guys are terrible. If I could give you guys 0 stars I would.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed April 29, 2026

      I never had a such a bad experience here. I was always cheers for the service but recently today when I came home I realized my hair was not cut properly. And she did not do 1 no and did 2 on side and back and also from back it was gap between my hair. Very dissatisfied today.

      Thanks for your vote!
      Profile pic of the author.
      Honesty & Transparency

      Reviewed April 27, 2026

      Checked in online at Great Clips, Lafayette Center 63011. Got there, was checked in and told, "I'm going to get something to drink and then I'll get you". She comes back, checks in someone else and without one word to me tells him he's next. I guess lying to your face is standard practice at this location. Will never go back and neither will anyone in my family.

      Thanks for your vote!
      Staff

      Reviewed April 23, 2026

      This review is for Mary in the University City Blvd location. She is amazing! I've had two haircuts by her so far and I am very happy with her artistry with my hair. She is very talented and skilled. I am a pain in the butt when it comes to wanting what I want and she was very courteous and patient with me. In the end, though, my hair turned out wonderful.

      Thanks for your vote!
      Staff

      Reviewed April 17, 2026

      I would like to give a shout out to my stylist ** who works in the shop at 2 Fairfield Blvd, Azalea Plaza, Ponte Vedra Beach, Florida. ** is a very professional and talented stylist who always has a friendly smile and enjoys sharing both of our family experiences with me. In my very first visit to Great Clips, ** gave me a unique style that my wife and family absolutely loved. I even received compliments from my coworkers at the office. I have been going to Kerry for several years now and she consistently delivers a quality haircut along with a pleasant smile.

      Sincerely,

      Edmund **

      Thanks for your vote!
      Staff

      Reviewed April 6, 2026

      Please, please communicate with your stylist exactly what you want for your haircut. Even if you show a picture, it will not be enough to help. Stylist should be asking detail questions too. I have a teenage boy crying over his haircut, again, that was cut too short. The stylist skills vary and not consistent. The staff are friendly but that is not a good enough reason to go back. We have learned this lesson the hard way, with heartache.

      Thanks for your vote!

      Reviewed March 24, 2026

      Even with a sheet stating how I desired my cut, then verbal instructions to leave sides halfway over my ears, the cutter destroyed the sides by cutting above the ear. Haven't had it cut that short since high school, that was 60 years ago! Extremely disappointed!!! Obviously, once cut off...I guess is 3 months it will grow back.

      Thanks for your vote!
      Price

      Reviewed March 14, 2026

      After my original Great Clips store was unable to cut a simple bob, I switched to another Great Clips in town. At first the service was good, but as older workers were replaced over the years with newer stylist, their method of cutting changed to a sight-based only cut with no clips to separate segments and insufficient wetting. This quicker method of cutting left straggly pieces and basically looked like a cheap haircut.

      Thanks for your vote!
      Profile pic of the author.

      Reviewed March 11, 2026

      I believe that I have been scalped! I have never had my hair this short. Even showed a pic of me. I have had a few strokes. But this is crazy! I can’t do anything with it. I wanted the top a little shorter.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed March 9, 2026

      Great Clips at Depew should be named "WORST CLIP." The staff is rude, ill-mannered and impolite. Their customer service is pathetic, they didn't not provide us with hot towels when it was included in the service. The lady trimming my hair said, "I think you have been here before, I remember faces and not names, I remember your 4 year old son's SAD face!!" I showed her the picture of the haircut I wanted, which was a simple U-shaped cut, which she couldn't do. My 50 dollars got wasted.

      Thanks for your vote!
      Staff

      Reviewed March 6, 2026

      I am very grateful & thankful to the Hair Stylist "Izzy" at Great Clips, an awesome experience, kind, respectful & Professional. She made me a Senior feel & look handsome again for a Senior. You Rock!!! 😉

      Thanks for your vote!
      Profile pic of the author.

      Reviewed March 4, 2026

      I have been going to the Great Clips located in Winter Haven, Fl on Cypress Gardens Blvd. for almost a year now. Brittany is the stylist that has cut my hair each time, and she is absolutely the best. She is able to cut my bob hairdo to perfection. I greatly appreciate her. I don't mean any disrespect to the other stylist, it's just that Brittany listened to me and went with it. I ask for her each time I go there.

      Thanks for your vote!
      Contract & TermsSales & MarketingPrice

      Reviewed Feb. 24, 2026

      I have been a customer off and on for 20 years. Close to home. Have profile in system with self, brother, mom and aunt. My hair is straight and I only needed an inch cut all the way around. Maybe 10 minutes in the chair. I had an online $9.99 coupon and was told it wasn’t for that location. I sat down and frantically searched for a coupon that worked and every time was told it was either expired or not for that location. They never even offered to assist. They told me that I should have received coupon in mail which I did not. 10 minutes in chair, blunt cut cost me $20 including tip (I always tip even if service is sub par). I think that it is sad that a beard trim is half the cost that I paid. Unfortunately after Roman retired the service does not meet expectation. I will not be going back.

      Thanks for your vote!
      Tech

      Reviewed Feb. 23, 2026

      I'm in my 80s so you can imagine how many cuts I've had, some good, some bad, but mostly in the middle. However, a couple of days ago I made the BIG mistake of trying "Great Clips" on 13435 S McCall and I came out with the ABSOLUTE WORST butchering I have ever had. I figured I was in trouble when I saw the barber who looked sour and grouchy. The entire cut took less than 5 minutes and left me looking like a porcupine. I've been wearing a hat ever since. If you go here you'll wish you hadn't.

      Thanks for your vote!
      Punctuality & SpeedStaff

      Reviewed Feb. 20, 2026

      I always go to Great Clips located at Hartford Tpke Waterford Ct. My most recent visit my hair was cut by Stylist Kat, she is nothing short of fantastic and this is the second time in a row I got her, she listens to my concerns and addresses them to my full satisfaction. I must add how easy it is to get an appointment with times that meet my schedule, thank you so much, she is truly an attribute to this salon!!!

      Thanks for your vote!
      Profile pic of the author.
      Customer ServicePunctuality & Speed

      Reviewed Feb. 16, 2026

      Checked in, wait time was 40 minutes. My son was up next. Then Ruby asked some guy that walk in, "Did you sign in online?" He clearly said no, then called him.. that was so messed up, what in the check in for then so disappointing 😡😡

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Feb. 16, 2026

      Today was the last visit; brought my 5yr old son to this establishment 6 or 7 times and was never greeted with a warm welcoming, despite the employees saying “welcome to Great Clips” as you walk through the door. And today we were ignored by the usual lady who cut my son’s hair and met with annoyance by another employee. She was rude and unkind demanding my son sit by himself & take his jacket off, not even knowing if he had any social/mental or physical impairments, and made it known she did not cater to children. We left, never to return, as this is not a good environment for kids.

      Thanks for your vote!

      Reviewed Feb. 9, 2026

      Went to Great Clips in Milford De... Big Mistake... The cutter never listened to my instructions. The cut was totally uneven. The back looked like a lawnmower cut... My wife asked me why I went to the school for the blind to get a haircut... Never again. I will go to a real barber next time...

      Thanks for your vote!
      Profile pic of the author.
      Verified purchase

      Reviewed Feb. 6, 2026

      The associate at this location named Alexis was quite in a rush to do my boys haircut. She was like in a hurry. I didn’t tip her, did not like the haircut. My son always get a line in his cut she didn’t even bother to do it. My favorite lady Natasha wasn’t there. So I didn’t even have a choice. Would not recommend her! Too much in a Hurry. Didn’t ask if we were satisfied. Looks like a chicken ate his hair.

      Thanks for your vote!

      Reviewed Feb. 4, 2026

      I been going to Great Clips for quite awhile and always had pretty good service. This time it was the worst service I ever had. Had to tell her to do the back cut my sideburns around the ears. Asked for some moose in my hair. She put it in and just switched around and said I’m done. I don’t know if she is young and just started or what, but it was a terrible experience. I’ll still go back but ask for someone different.

      Thanks for your vote!
      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed Jan. 30, 2026

      I went in as usual to get a haircut and normally have a coupon but was having trouble finding it. I expressed to the lady I was having trouble finding my coupon and she stated that their is a current $9.99 coupon. I assumed she would tell me how to obtain it but she just stood there not offering to help me figure out where online I could get the $9.99 coupon. I spent about 5 minutes researching in my phone trying to find it when I eventually found a $9.99 coupon. She looks at the coupon and in a nasty voice says that's not the right coupon. After her rudeness I decided to not get a haircut which didn't bother her as she proceeded to go sit down. A few days later I found a $2 off coupon and went back and to my surprise she was the only available stylist so I had no choice but to let her cut my hair. My plan was not to use her because of her previous rudeness but I decided to let her cut my hair and in return I didn't leave her a tip!

      Thanks for your vote!
      Customer ServiceMaintenanceStaff

      Reviewed Jan. 28, 2026

      I have been going to great clips. Went in for a cut and trim as I usually do, however; I got a woman who used a #5 blade and went to do it all over my hair. Stopped her and asked what she was doing and was told notes said #5 guide and she was doing that. I told her that was for back and scissor cut for the rest. She laughed and told me she was just following what was in notes. Did not stop with clippers, then tried to clean it up. Hair does not look good at all, as she did a man's cut. Guess she must have thought I was someone she did not like. Will be calling ahead from now on to see if my hair dresser is there from now on. Will not go anywhere with my male hair cut.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServicePrice

      Reviewed Jan. 23, 2026

      I have been going to the Great Clips on Mt. Pleasant in Chesapeake for over 11 years now, today was the last time! They have a guy there that I am reading people are calling him "FEDORA MAN".. RUDE AS HELL! WOULDN'T LISTEN AT ALL! WHEN I QUESTIONED THE FREAK SHOW HE TURNED MY HEAD INTO, HE REFUSED TO FINISH! My wife asked him the cost of a product and he would only give her a nasty look and no answer! With all his gold jewelry you can't miss him... Avoid him unless you want to look like a freak show like I do now!

      Thanks for your vote!
      Loading more reviews...

      Great Clips Company Information

      Company Name:
      Great Clips
      Website:
      www.greatclips.com