WEN by Chaz Dean

WEN by Chaz Dean

Foothill Ranch, CA

 1.5/5 (1153 ratings)
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About WEN by Chaz Dean

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: Dec. 6, 2019

At first, it did great! But after a few months of using Wen, my hair is falling out by the hand full! Wish I would have found this info sooner! What if it never grows back? I'm even afraid to brush my hair anymore but I do. I'm not one to splurge on expensive products and was happy to get my Wen from QVC. Not anymore! Looks like my next purchase is Rogaine!

41 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 28, 2019

I’m in Australia and we have no access to these amazing products anymore, it’s been many years and I really miss it. It fixed my hair from breakage, falling out due to hormones, etc. This product is beneficial and I’m just so upset for the company. I’m embarrassed to be Australian as I think the initial complaint came from here. My hair misses you WEN. Please come back. LA.

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 26, 2019

I used WEN for years and I loved it. I ordered several times. So when the complaints came up, it didn't bother me because I had good experiences. So, I ordered again, although hesitant to do so. About a month and a half after using it my hairdresser asked me about a small bald spot. I ignored her thinking it may be a minor issue.

My hair only got worse because I based everything on my past positive experience. Once I realized that I had cut back on blow-drying, did very little flat ironing and was taking my vitamins, there was one other thing that I was doing consistently...using WEN. There was no other product that I used consistently. I have about 6 small bald spots. My hair is more damaged than it has ever been in my entire life. I wish I would have eliminated this months ago. I just hope that the damage is not permanent.

44 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 5, 2019

My hair is medium to thick. My scalp is normal. I've used Wen hair cleansers for over a decade. I use about five different kinds. I always have lavender, fig & pomegranate on hand. I have never had a problem, and I went 3-4 yrs without using anything but Wen. Today, and for the last 4 yrs, I use a regular shampoo from Aveda once a week after the comments about getting a good clean in. Sometimes I use vinegar to strip any junk build up.

My friend used it, who has the same hair type. But she had hair loss. She asked me if I had the problem, I said no. The difference between us is that she always has a sensitive scalp. She had to stop coloring her hair because of it. But after she stopped using Wen the hair loss stopped although she was still coloring her hair. I think it has to do with your scalp condition.

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2019

Used Wen about 5 years ago. After about 2 months my hair started falling out daily when I washed or combed it. I lost most of my hair, had an extremely itchy scalp, burning pain as well. I had steroid shots to attempt repair, they helped but my hair grew back thinner, wiry, fuzzy terrible. This was a brutal experience and I warn anyone DON'T USE THIS PRODUCT!!!!

46 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 14, 2019

This stuff was NOT worth it!!! I did NOT like the "icy cold" feeling on my scalp and the cream left my hair "PASTY" and unsmooth making a wide toothed comb difficult to pull through my hair. My daughter gave it to me for mother's day, so I don't know WHAT it cost her. I have it back to her and told her thank you, but it wasn't for me. (It was the thought that counts though.)

25 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 9, 2019

A few years ago I bought Wen online. I used it for a few weeks before noticing an itch and burning sensation on my scalp, red dry spots falling from my scalp and I lost more hair in a few weeks than in years before I used it. I have a bald spot, my hair is thinner it's ever been. I am only 60 but feel I have the hair of a 90 year old. I discontinued using the product but they kept sending me refills (they don't tell you there is an automatic refill). I called the company and after arguing with a arrogant customer service agent for several minutes they agreed to cancel my order for good. I will never buy Wen again. I joined the agreement to stand by others like me and show this company they cannot sell dangerous crap and get away with it! By the way my name is Pierre. I live in the city of Laval in the province of Quebec.

38 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 6, 2019

I'm feeling very worried about this brand now when I look back... I started using this product in 2010 and I was so impressed, I blow dried and styled which was all new to me and even took photos to show it off. In less than a year I was shedding and my hair had 'dried out' to the point I look like Einstein (even after I have washed & conditioned back using regular salon products). My hair is also thinned out at the back and my hair just never recovered. This should not have happened in my early 30s, I should not have had the hair of a 90 yr old. I had kept using these products for several years without realizing that was the problem. My hair continues to have all these problems several years after no more use. :/

38 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 1, 2019

I have been using Wen cleansing conditioner for many years and I absolutely LOVE it. I have tried several different scents and have had no problem with any of them. I have recently been also using the cherry blossom mousse and Bella Spirit Indigo. I also have been using for many years the replenishing spray which I love because it has repaired the dryness and frizz I have trouble with. I use my replenishing spray up to 3 times a day. I want to also try the lip products and other new items. Chaz I have to also put this in here. You are the most kind and humble person as I follow you live daily. You deserve all the good things in life. My mom is 88 and also a Wen lady for many years. She has not put the dreaded word shampoo in her hair for years. Chaz does not like that word. Lol. She even keeps Wen at her hair stylist for when she goes to get her hair done. I WILL ALWAYS BE A WEN GIRL!!

33 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 27, 2019

EVERYTHING THAT GLITTERS ISN'T GOLD! First and foremost I have been a faithful WEN user for several years. I've been a huge advocate for this company. My hair beauticians, co-workers, friends and family were all sold on Wen cleansing conditioners. Unfortunately, due to cost I was the only one from my inner circle that continued to use Wen products. A blessing in disguise for them. I'm set up on auto shipment via QVC. I also have almost every holiday scent and formula sitting in my hair cabinet at this very moment. I'm OCD when it comes to the TLC of my hair care. I take really good care of my hair and body. This is something that my mother passed on to me since childhood. My hair is something that has always immediately stood out. I took such pride in my hair care routine, products, and hair journey. Yes! I agree with all of the women who are first time users; your hair is feeling and looking amazing.

My hair was fabulous the first year or two, maybe even three. That's the build-up, now the teardown. To all of my beautiful queens and princesses standing on the other side of the room now experiencing extreme shedding, hair loss by the clumps, bald patches, irritated, burning, or damaged scalp I now stand with you being ten plus years in. For the first time in my life as a female I can no longer hold my head high and walk with confidence. Because my hair was always so long, thick, and healthy I was clueless to what was quietly going on. The Wen cleansing conditioners has been taking my hair out like a patient slow Trojan horse. The signs were always there. I just thought it was normal. I recently had to chop off about 5 1/2 inches due to the uneven stands breaking off. This was my wake up call.

The middle, back, and right side of my head is so thin you can actually see my scalp. I have several red patches of rashes on my scalp. And now my hair is so weak and thin. I keep a detailed hair journal and write down everything that touches my hair, the foods I eat, vitamins, down to the environment my hair and body has been exposed to. Process of elimination! Even when my sister told me a while back about the lawsuit I still didn't have a clue because that couldn't happen to me. Right!? Wrong! It can and it did happen to me. I know we as people can get so busy and tied down with the hustle and bustle of life. We're always on the go and we sometimes don't pay attention to little subtle changes with our bodies.

But PLEASE be warned, something is not right with these products we're placing onto our skin. This company is not telling us the full truth. What will it take for us to open our eyes and listen to all prior forewarnings? Another Erin Brockovich movie? "You can fool all the people some of the time and some of the people all the time, but you can not fool all the people all the time." Wake up!!!

56 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 10, 2019

I was put into an automatic program without realizing it, when I cancelled and returned my products I didn’t order I paid 12 $ plus. When I was refunded finally they also deducted 12$ plus from shipping. I will never deal with this company again!!!! It's too bad the product is good but they surely do not care about their long time customers. I paid over 25$ and got nothing.

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 6, 2019

Wen is making my hair fall out in shocking amounts of massive clumps! I only used it every other day for 3 weeks. My scalp is on fire with itching. I have a severe red rash. There was a class action lawsuit because of this. I didn't think it could happen to me. How dumb I was. My head is on fire and the amount of hair falling out is very upsetting and shocking. I stopped using it and my hair is still coming out in gigantic clumps! BEWARE!

45 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2019

Yes I using Wen shampoo. Love it. But all sudden my hair was falling out. Went out. Bought Nioxin. Used for about year. Hair came back. Not sure what was that made my hair fall out, only thing using was Wen shampoo. I feel bad. Chaz Dean seem like really nice person.

41 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 7, 2019

I received the Wen Fig Cleansing Conditioner as a gift. I heard all of the horror stories and was seriously hesitant to start using it. I figured if I kept a watch for any of these horrifying issues that might come up, I would be able to stop using it in time. Well, the total opposite happened. My hair has never been more beautiful and I actually have less hair fall. My hair is consistently smoother from roots to ends and it looks and feels thicker!

I am 60 years old and in my lifetime I have purchased thousands and thousands of dollars trying to find a shampoo, conditioner and styling product that would make my hair just look decent. Constant fails. I cannot say enough how thrilled I am with this product. I honestly have no idea where these bad reviews are coming from. How could any of these people let their hair get to the point that they say it got to from using Wen? If you're losing tons of hair, wouldn't you stop using the product that goes on your head before you go bald? It's just common sense. I will continue to buy this product for the rest of my days because there is nothing out there that compares to Wen Fig. I thank the man that gave us this product.

43 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2018

I’ve used the product for years but never connected hair loss to WEN. My hair kept falling out and heard about the same problem with others. I tried an inexpensive grocery store shampoo and conditioner and I stopped losing hair. Now I have 3/4 of a gallon left but will not use.

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 21, 2018

I've been using this product only for about 4 months and half of my hair is GONE. About 2 to 3 months in I started to notice globs of hair on my brush or when I ran my fingers through my hair in the morning as I was styling it. People suddenly were asking "oh did you cut your hair?" I didn't think anything of it because I had trimmed my ends around that time and then I started seeing it. My hair is CHOPPED UP like someone randomly took a scissor to my hair. With the experience I've had and after reading these reviews this morning I will STOP USING THIS PRODUCT TODAY. Hopefully I can do something with my hair for Christmas if not I'll have to wear a wig. If anyone knows a good lawyer please contact me. I live in Roanoke, Virginia.

40 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 24, 2018

Starting using Wen in 2005-2017. Best product I used. Never ever had a problem. I used most of his products. And I loved them. Was actually on auto delivery. So I was stocked. In fact I have a couple people one of his bottles as a gift. The only reason I stopped using Wen for a yr. was financial issues. May of this year started using Wen again. My hair looked better, kept my color longer. Love the different fragrances. And will continue to use Wen.

50 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 14, 2018

I received Wen as a gift. Worst gift EVER! I've used the product, as directed, three times. My hair is medium long so I was excited about the "detangling" element. I spent almost 20 minutes combing out the tangles and had to pull out gobs of hair out of my comb. I'm throwing this gift away and will never use it again!

38 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 14, 2018

Back in 2014 I saw an ad on TV for Wen product, I called and purchased. They told me they used all organic product so I couldn’t wait. Before long the product arrived. I used it on my hair and my kids' hair. It was great for the first a while until our hair started to fall out and I ordered it again and again, couple of years later the attorney sent me a letter that explain that Wen product has been facing lawsuits against them and that I should respond by April 2017.

So my kids and I went to see a dermatologist in the area that we live in and the dermatologist advised us to cut our hair shorter because it was too long and that probably we were losing hair. We were unable to sue the company because he refuse to go the extra mile to check why we were losing our hair. Now in Sep 2018 I have bald patches two years after I stopped using the product. I’m going back and forth to different doctors to figure out what caused my hair loss! I would advise to all buyers to be aware of these Wen product and I hope they ban these product because they’re still selling them.

56 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

I found Wen to be the most fantastic product when I first began using it. I had never received more compliments about shine, texture, volume and color. But about a year in, I started noticing clumps of hair swirling down the drain. It got to the point that I was terrified. I then began reading about Wen products causing hair loss due to the fact that the product never truly rinses out cleanly, causing accumulation that eventually chokes and kills the follicle. It made sense. I had never suffered any sort of hair loss until I was well into using Wen. So, of course I stopped using it and went back to shampoo. And my hair stopped falling out. It was absolutely the Wen. That is my personal experience. I cannot speak for anyone else. Did I rinse cleanly as advised? Yes. Did I use it every day? No. I followed the instructions to the letter, but the fact is that I lost quite a lot of hair. Also, my hair became resistant to color.

I went to change my color and the Wen treated hair would NOT take color of any kind. My colorist had never seen anything like it. Strange, right? I think the thing that bothers me the most about this entire experience is the Wen Companies vehement and across the board denials that their product had ANYTHING to do with people's hair loss. This is a company that obviously cares nothing about the people it sells to. I found it absolutely reprehensible that their spokesman and creator, Chaz Dean, so callously turned his back and a blind ear to so many of us who came to him with concerns about our hair falling out. What a terrible man. Shame on him for being so heartless and uncaring.

75 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 9, 2018

This company is nothing but a scam. I ordered the Wen sample and have been debited twice and was sent products I didn't order. I resented talking to someone who couldn't even pronounce my name and we didn't understand each other's language. I'm sick of these companies selling our information abroad and sticking us with bills we never agreed to. The Wen product isn't worth the box it was mailed in. You have fake reviews where they give glowing praise and give it a rating of 1 out of 5. They are clearly fake reviews.

59 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 11, 2018

I have been using WEN for years and really felt it made a huge difference and came to love this product. It made my hair healthier than it had been in awhile so imagine my surprise when I went to order it online and found out no matter what site I went on they would not ship to Canada??? So I called the Wen offices and told them what happened, said I was an existing customer and that I wanted them to ship some to me and the guy on the phone just said, "We no longer ship to Canada." ??? When I asked why that was he could not give me an answer and just kept repeating that they no longer ship to Canada... not sure how a company or why a company would cut off an entire country from getting their product especially since they are getting poor reviews and lawsuits in their own country?? Absolutely makes no sense to me whatsoever and apparently Amazon will not ship it here either!! Unbelievable???

35 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 3, 2018

WEN Cleansing Conditioner and Replenishing Treatment Mist - I am 62 years old and have hair that is two feet long. What's left of it that is. The 25% that is left. Seriously. All of my life people have told me what gorgeous hair I have. Even with that, I don't think that I am particularly vain about it-- or I would have "noticed" or taken much more seriously the hair falling out that started about a year ago. I usually just sleep with 2 braids in, and finger it out in the morning, leaving a head full of very long, wavy hair. People have actually told me that they thought it was a wig (I wear hats a often), because it was so "perfect". A cashier at my local grocery store told me, "Your hair is everything to me!" And another one told me "I tried to buy your hair the other day!"

I had used Wen regularly beginning in late 2015- when I could afford it -- but I used very little not at all the huge recommended amount. I bought a gallon about a year ago. and began using more. It seems that all of a sudden out of nowhere, my hair is "gone". I wash my hair in the tub so I guess that I don't see it going down the sink. I don't have any bald spots but I just have this incredibly baby fine, weak hair now. I washed my hair this am, believe it or not with Wen. I let it air dry and it took exactly ten curlers to curl my whole head. What on earth took me so long to realize it was the Wen, I don't know.

Two weeks ago I saw my sister and she said "Two thirds of your hair is gone." I finally broke down today and sobbed. I called QVC to talk to them about it. I thought that it couldn't be the Wen or it would have happened right away--how I wish to God that I had read the detailed reviews about Wen products and hair loss. Thousands of women can't be lying or just plain "wrong". Had I read the detailed reviews I would have been monitoring my hair very closely and probably used a much lesser amount of Wen, and, as soon as any hair loss began ( which started a little over a year ago), I would have discontinued the products immediately.

Dear Reader, please tell everyone that you know. STAY AWAY FROM WEN. PERIOD. IT CAN VERY GRADUALLY RUIN YOUR HAIR. I really feel that QVC is liable here too, for the lovey-dovey folksy way that they peddle the stuff. Who doesn't want to be a "Wennie" and be in on all of the fun??? I used Dollar Tree apple scented shampoo and TRESemmé anti-breakage conditioner for years before using Wen, and people always complimented me on my "gorgeous" hair. I'm going right back there tomorrow.

I will be boycotting QVC period. Shame Shame Shame on them for continuing to peddle the stuff when they know good and well that Chaz Dean has had to pay out millions to settle his class action lawsuits. At the bare minimum they should have a disclaimer, stating that thousands of women believe that they have lost their hair due to using Wen hair care products, just like cigarettes. At least a government warning on the doggone stuff!!! Please please please, if you are using this junk, stop. Tell your friends. Friends don't let friends use Wen!!!

88 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 27, 2018

Chaz Dean's Cleansing Conditioner, to me and a couple of my friends have used and Still Use this product. I have been using Chaz Dean Products since 2015 and this is 2018. We ABSOLUTELY LOVE IT. These Chaz Dean Products do exactly what Chaz Dean says. "It makes your hair fuller, thicker, and longer." I STRONGLY RECOMMEND these products. THANK YOU Chaz Dean for making your products. I just had my hair cut last week and my hair is longer now than it was when I got it cut. I am still amazed by Chaz Dean's WEN Products. VERY AWESOME PRODUCTS. Thank you again and I am thankful something that finally works.

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 18, 2018

I have used Wen for at least 3 years. I bought my first Gallon the bamboo last year. I started noticing my scalp itching and then thin hair. 1/4 of the gallon used. Will not keep using it. I had read reviews about hair loss but only noticed in the last couple of months my hair thinning and thought about the reviews. An expensive loss monetarily but also my hair. A product too good to be true, sad situation.

56 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 18, 2018

How dare this company declare that their products have nothing to do with any hair loss, good reviews don't always come from the consumer as we all know, but bad ones do. My experience of this product is the same as all the negative comments... hair loss, right from the start, l had a beautiful head of thick hair, but not now and it's three years since I gave this god awful product up. My advice is quite simple. Please go to your local chemists and take your pick of the genuine hair products that are available and nowhere near the ridiculous silly prices you would pay to Wen to be more or less scalped.

59 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 16, 2018

I thought this was a miracle product when I first started using it. After about a year, my hairdresser noticed density loss but it still looked wonderful so I didn’t take any action. A couple years later, I started noticing brittle, coarse hair growing in place of my silky mane. My scalp was itching and sore, my hair actually hurts every day now. I lost 40% of my hair which was devastating and very noticeable. If you’re thinking about buying this product, please reconsider because the effects may not be visible for years and the damage can be permanent.

55 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 18, 2018

I purchased Wen hair products a couple years ago the shampoo and some finishing products. I still have a little shampoo left. My hair is horrible. I noticed for the past year my brush was full of hair. And you can see my scalp in many areas in front. I hardly have any bangs left. They are so thin. The texture of my hair has changed too. It's very lifeless and so thin. I didn't know what was causing this? I stumbled across a review of someone saying Wen products destroyed her hair and it was falling out. I am shocked that QVC sold this product to customers and this is the price I have to pay now having bought it. I am outraged that this happened and I to want to be added on the lawsuit against this company.

65 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 18, 2018

I ordered this based on the presentation on QVC. I have short hair that is straight with no curl. I have used this product 3 times and it will be sent back. Within a couple of hours of using it, my hair is greasy, flat and doesn't look clean. I was embarrassed to be at work yesterday because my hair looked so bad. WEN should be ashamed to produce this product and QVC should be ashamed for selling it.

39 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 14, 2018

What a shock. Yes I heard about the lawsuit, but since QVC was still selling it, I thought it was just people going after a big company. I have used nothing but Wen for 7 years. About 4 weeks ago my hair suddenly became really dry on the top of my head. Not thinking it was the Wen I started looking at medication, diet etc. Racking my brain to come up with a answer. My Dr had put me on a new medicine at very low dose and increased it about 6 weeks ago, I went off the medicine completely because some had reported hair loss & dryness etc., but their hair seemed to be fine after they stopped this medicine. But my hair has become more dry, brittle, thin by the day.

Since using WEN I only cleanse every 3 to 4 days. So I started researching dry conditioner products, in the meantime I started using WEN replenishing more & more still not thinking it was WEN. After reading all of these reviews... I am throwing away every cleanser, mask, style cream, hair spray, replenisher today, and I have a LOT of stocked up WEN product. Ironically I was researching to see if WEN had any new product for dry brittle hair and I came across this site and I am thankful I did otherwise. Like a lot of users I didn't possibly think WEN was the issue but this many people would not be writing false reviews.

I just hope I have stopped use in time. Recently my scalp has been itching also. I hope they remove WEN from the market. I had a friend that was a big user, she quit WEN not long after the lawsuit news hit big, she just said she needed to use something different, I just thought someone scared her away due to lawsuit, she was the smart one. Like a lot of people I have recommended WEN a lot! I noticed that some users have said they were contacted about the lawsuit but I haven't been notified at all, I wish I had. Again I have only purchased from QVC. I am disappointed that they did not respect their customers enough to have at least sent a notice, not everyone listens to the news.

I have been doing a lot of research for new shampoo, conditioner, hairspray well everything. I will be checking every ingredient and not dismiss lawsuits of this nature. When I think of the effects to my hair and all the money I have spent on WEN, well it just makes me sick. After not even wading through a 1/8th of the reviews... they are so awful I couldn't read one more.

42 people found this review helpful
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WEN by Chaz Dean Company Information

Company Name:
WEN by Chez Dean
Website:
www.wen.com