WEN by Chaz Dean

At first, it did great! But after a few months of using Wen, my hair is falling out by the hand full! Wish I would have found this info sooner! What if it never grows back? I'm even afraid to brush my hair anymore but I do. I'm not one to splurge on expensive products and was happy to get my Wen from QVC. Not anymore! Looks like my next purchase is Rogaine!

I’m in Australia and we have no access to these amazing products anymore, it’s been many years and I really miss it. It fixed my hair from breakage, falling out due to hormones, etc. This product is beneficial and I’m just so upset for the company. I’m embarrassed to be Australian as I think the initial complaint came from here. My hair misses you WEN. Please come back. LA.

I used WEN for years and I loved it. I ordered several times. So when the complaints came up, it didn't bother me because I had good experiences. So, I ordered again, although hesitant to do so. About a month and a half after using it my hairdresser asked me about a small bald spot. I ignored her thinking it may be a minor issue.

My hair is medium to thick. My scalp is normal. I've used Wen hair cleansers for over a decade. I use about five different kinds. I always have lavender, fig & pomegranate on hand. I have never had a problem, and I went 3-4 yrs without using anything but Wen. Today, and for the last 4 yrs, I use a regular shampoo from Aveda once a week after the comments about getting a good clean in. Sometimes I use vinegar to strip any junk build up.

Used Wen about 5 years ago. After about 2 months my hair started falling out daily when I washed or combed it. I lost most of my hair, had an extremely itchy scalp, burning pain as well. I had steroid shots to attempt repair, they helped but my hair grew back thinner, wiry, fuzzy terrible. This was a brutal experience and I warn anyone DON'T USE THIS PRODUCT!!!!

This stuff was NOT worth it!!! I did NOT like the "icy cold" feeling on my scalp and the cream left my hair "PASTY" and unsmooth making a wide toothed comb difficult to pull through my hair. My daughter gave it to me for mother's day, so I don't know WHAT it cost her. I have it back to her and told her thank you, but it wasn't for me. (It was the thought that counts though.)

A few years ago I bought Wen online. I used it for a few weeks before noticing an itch and burning sensation on my scalp, red dry spots falling from my scalp and I lost more hair in a few weeks than in years before I used it. I have a bald spot, my hair is thinner it's ever been. I am only 60 but feel I have the hair of a 90 year old. I discontinued using the product but they kept sending me refills (they don't tell you there is an automatic refill). I called the company and after arguing with a arrogant customer service agent for several minutes they agreed to cancel my order for good. I will never buy Wen again. I joined the agreement to stand by others like me and show this company they cannot sell dangerous crap and get away with it! By the way my name is Pierre. I live in the city of Laval in the province of Quebec.

I'm feeling very worried about this brand now when I look back... I started using this product in 2010 and I was so impressed, I blow dried and styled which was all new to me and even took photos to show it off. In less than a year I was shedding and my hair had 'dried out' to the point I look like Einstein (even after I have washed & conditioned back using regular salon products). My hair is also thinned out at the back and my hair just never recovered. This should not have happened in my early 30s, I should not have had the hair of a 90 yr old. I had kept using these products for several years without realizing that was the problem. My hair continues to have all these problems several years after no more use. :/

I have been using Wen cleansing conditioner for many years and I absolutely LOVE it. I have tried several different scents and have had no problem with any of them. I have recently been also using the cherry blossom mousse and Bella Spirit Indigo. I also have been using for many years the replenishing spray which I love because it has repaired the dryness and frizz I have trouble with. I use my replenishing spray up to 3 times a day. I want to also try the lip products and other new items. Chaz I have to also put this in here. You are the most kind and humble person as I follow you live daily. You deserve all the good things in life. My mom is 88 and also a Wen lady for many years. She has not put the dreaded word shampoo in her hair for years. Chaz does not like that word. Lol. She even keeps Wen at her hair stylist for when she goes to get her hair done. I WILL ALWAYS BE A WEN GIRL!!

EVERYTHING THAT GLITTERS ISN'T GOLD! First and foremost I have been a faithful WEN user for several years. I've been a huge advocate for this company. My hair beauticians, co-workers, friends and family were all sold on Wen cleansing conditioners. Unfortunately, due to cost I was the only one from my inner circle that continued to use Wen products. A blessing in disguise for them. I'm set up on auto shipment via QVC. I also have almost every holiday scent and formula sitting in my hair cabinet at this very moment. I'm OCD when it comes to the TLC of my hair care. I take really good care of my hair and body. This is something that my mother passed on to me since childhood. My hair is something that has always immediately stood out. I took such pride in my hair care routine, products, and hair journey. Yes! I agree with all of the women who are first time users; your hair is feeling and looking amazing.

I was put into an automatic program without realizing it, when I cancelled and returned my products I didn’t order I paid 12 $ plus. When I was refunded finally they also deducted 12$ plus from shipping. I will never deal with this company again!!!! It's too bad the product is good but they surely do not care about their long time customers. I paid over 25$ and got nothing.

Wen is making my hair fall out in shocking amounts of massive clumps! I only used it every other day for 3 weeks. My scalp is on fire with itching. I have a severe red rash. There was a class action lawsuit because of this. I didn't think it could happen to me. How dumb I was. My head is on fire and the amount of hair falling out is very upsetting and shocking. I stopped using it and my hair is still coming out in gigantic clumps! BEWARE!

Yes I using Wen shampoo. Love it. But all sudden my hair was falling out. Went out. Bought Nioxin. Used for about year. Hair came back. Not sure what was that made my hair fall out, only thing using was Wen shampoo. I feel bad. Chaz Dean seem like really nice person.

I received the Wen Fig Cleansing Conditioner as a gift. I heard all of the horror stories and was seriously hesitant to start using it. I figured if I kept a watch for any of these horrifying issues that might come up, I would be able to stop using it in time. Well, the total opposite happened. My hair has never been more beautiful and I actually have less hair fall. My hair is consistently smoother from roots to ends and it looks and feels thicker!

I’ve used the product for years but never connected hair loss to WEN. My hair kept falling out and heard about the same problem with others. I tried an inexpensive grocery store shampoo and conditioner and I stopped losing hair. Now I have 3/4 of a gallon left but will not use.

I've been using this product only for about 4 months and half of my hair is GONE. About 2 to 3 months in I started to notice globs of hair on my brush or when I ran my fingers through my hair in the morning as I was styling it. People suddenly were asking "oh did you cut your hair?" I didn't think anything of it because I had trimmed my ends around that time and then I started seeing it. My hair is CHOPPED UP like someone randomly took a scissor to my hair. With the experience I've had and after reading these reviews this morning I will STOP USING THIS PRODUCT TODAY. Hopefully I can do something with my hair for Christmas if not I'll have to wear a wig. If anyone knows a good lawyer please contact me. I live in Roanoke, Virginia.

Starting using Wen in 2005-2017. Best product I used. Never ever had a problem. I used most of his products. And I loved them. Was actually on auto delivery. So I was stocked. In fact I have a couple people one of his bottles as a gift. The only reason I stopped using Wen for a yr. was financial issues. May of this year started using Wen again. My hair looked better, kept my color longer. Love the different fragrances. And will continue to use Wen.

I received Wen as a gift. Worst gift EVER! I've used the product, as directed, three times. My hair is medium long so I was excited about the "detangling" element. I spent almost 20 minutes combing out the tangles and had to pull out gobs of hair out of my comb. I'm throwing this gift away and will never use it again!

Back in 2014 I saw an ad on TV for Wen product, I called and purchased. They told me they used all organic product so I couldn’t wait. Before long the product arrived. I used it on my hair and my kids' hair. It was great for the first a while until our hair started to fall out and I ordered it again and again, couple of years later the attorney sent me a letter that explain that Wen product has been facing lawsuits against them and that I should respond by April 2017.

I found Wen to be the most fantastic product when I first began using it. I had never received more compliments about shine, texture, volume and color. But about a year in, I started noticing clumps of hair swirling down the drain. It got to the point that I was terrified. I then began reading about Wen products causing hair loss due to the fact that the product never truly rinses out cleanly, causing accumulation that eventually chokes and kills the follicle. It made sense. I had never suffered any sort of hair loss until I was well into using Wen. So, of course I stopped using it and went back to shampoo. And my hair stopped falling out. It was absolutely the Wen. That is my personal experience. I cannot speak for anyone else. Did I rinse cleanly as advised? Yes. Did I use it every day? No. I followed the instructions to the letter, but the fact is that I lost quite a lot of hair. Also, my hair became resistant to color.

This company is nothing but a scam. I ordered the Wen sample and have been debited twice and was sent products I didn't order. I resented talking to someone who couldn't even pronounce my name and we didn't understand each other's language. I'm sick of these companies selling our information abroad and sticking us with bills we never agreed to. The Wen product isn't worth the box it was mailed in. You have fake reviews where they give glowing praise and give it a rating of 1 out of 5. They are clearly fake reviews.

I have been using WEN for years and really felt it made a huge difference and came to love this product. It made my hair healthier than it had been in awhile so imagine my surprise when I went to order it online and found out no matter what site I went on they would not ship to Canada??? So I called the Wen offices and told them what happened, said I was an existing customer and that I wanted them to ship some to me and the guy on the phone just said, "We no longer ship to Canada." ??? When I asked why that was he could not give me an answer and just kept repeating that they no longer ship to Canada... not sure how a company or why a company would cut off an entire country from getting their product especially since they are getting poor reviews and lawsuits in their own country?? Absolutely makes no sense to me whatsoever and apparently Amazon will not ship it here either!! Unbelievable???

WEN Cleansing Conditioner and Replenishing Treatment Mist - I am 62 years old and have hair that is two feet long. What's left of it that is. The 25% that is left. Seriously. All of my life people have told me what gorgeous hair I have. Even with that, I don't think that I am particularly vain about it-- or I would have "noticed" or taken much more seriously the hair falling out that started about a year ago. I usually just sleep with 2 braids in, and finger it out in the morning, leaving a head full of very long, wavy hair. People have actually told me that they thought it was a wig (I wear hats a often), because it was so "perfect". A cashier at my local grocery store told me, "Your hair is everything to me!" And another one told me "I tried to buy your hair the other day!"

Chaz Dean's Cleansing Conditioner, to me and a couple of my friends have used and Still Use this product. I have been using Chaz Dean Products since 2015 and this is 2018. We ABSOLUTELY LOVE IT. These Chaz Dean Products do exactly what Chaz Dean says. "It makes your hair fuller, thicker, and longer." I STRONGLY RECOMMEND these products. THANK YOU Chaz Dean for making your products. I just had my hair cut last week and my hair is longer now than it was when I got it cut. I am still amazed by Chaz Dean's WEN Products. VERY AWESOME PRODUCTS. Thank you again and I am thankful something that finally works.

I have used Wen for at least 3 years. I bought my first Gallon the bamboo last year. I started noticing my scalp itching and then thin hair. 1/4 of the gallon used. Will not keep using it. I had read reviews about hair loss but only noticed in the last couple of months my hair thinning and thought about the reviews. An expensive loss monetarily but also my hair. A product too good to be true, sad situation.

How dare this company declare that their products have nothing to do with any hair loss, good reviews don't always come from the consumer as we all know, but bad ones do. My experience of this product is the same as all the negative comments... hair loss, right from the start, l had a beautiful head of thick hair, but not now and it's three years since I gave this god awful product up. My advice is quite simple. Please go to your local chemists and take your pick of the genuine hair products that are available and nowhere near the ridiculous silly prices you would pay to Wen to be more or less scalped.

I thought this was a miracle product when I first started using it. After about a year, my hairdresser noticed density loss but it still looked wonderful so I didn’t take any action. A couple years later, I started noticing brittle, coarse hair growing in place of my silky mane. My scalp was itching and sore, my hair actually hurts every day now. I lost 40% of my hair which was devastating and very noticeable. If you’re thinking about buying this product, please reconsider because the effects may not be visible for years and the damage can be permanent.

I purchased Wen hair products a couple years ago the shampoo and some finishing products. I still have a little shampoo left. My hair is horrible. I noticed for the past year my brush was full of hair. And you can see my scalp in many areas in front. I hardly have any bangs left. They are so thin. The texture of my hair has changed too. It's very lifeless and so thin. I didn't know what was causing this? I stumbled across a review of someone saying Wen products destroyed her hair and it was falling out. I am shocked that QVC sold this product to customers and this is the price I have to pay now having bought it. I am outraged that this happened and I to want to be added on the lawsuit against this company.

I ordered this based on the presentation on QVC. I have short hair that is straight with no curl. I have used this product 3 times and it will be sent back. Within a couple of hours of using it, my hair is greasy, flat and doesn't look clean. I was embarrassed to be at work yesterday because my hair looked so bad. WEN should be ashamed to produce this product and QVC should be ashamed for selling it.

What a shock. Yes I heard about the lawsuit, but since QVC was still selling it, I thought it was just people going after a big company. I have used nothing but Wen for 7 years. About 4 weeks ago my hair suddenly became really dry on the top of my head. Not thinking it was the Wen I started looking at medication, diet etc. Racking my brain to come up with a answer. My Dr had put me on a new medicine at very low dose and increased it about 6 weeks ago, I went off the medicine completely because some had reported hair loss & dryness etc., but their hair seemed to be fine after they stopped this medicine. But my hair has become more dry, brittle, thin by the day.