WEN by Chaz Dean

WEN by Chaz Dean Reviews

Foothill Ranch, CA

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About WEN by Chaz Dean

WEN by Chaz Dean Reviews

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    Page 2 Reviews 10 - 40

    Reviewed Sept. 6, 2021

    I have been using Wen cleansing conditioner and styling creme for at least 10 years. I have very full and curly hair and I use Wen the 3x a month and use regular shampoo once a month. When I say this things leaves my hair moisturized and refreshed. My curls and nice and bouncy and light. I dye my hair red every few months and my hair never looks brittle or damaged. My boys use it all the time as well. I also get very dry scalp which is why I use the tea tree oil and it has truly help to reduce any dry patches in my scalp. No complaints at all about Wen. It does what it says it will do for your hair and scalp.


    Reviewed Jan. 25, 2021

    I purchased 3 bottles of different shampoos/conditioners from one of my retail customers. She boasted and referred them to me. I was AMAZED by this body shampoo/conditioner. After trying different shampoos/conditioners none really worked well. Out of the blue I stumbled upon Wen cleansing/conditioner. My hair is soft, shiny, my scalp isn't dry (most products dried my hair and scalp). And as a body wash, it softens and leaves a light scent. Try it!

    Reviewed Sept. 28, 2020

    I purchased the fall ginger pumpkin cleansing conditioner from QVC. I've been using about 2 months. My hair did feel softer but was still frizzy. In the past week I've noticed little pimples all over my scalp that are itchy. Now I have scabs. Never using again. Thank God I haven't noticed hair loss.

    Reviewed July 14, 2020

    I’ve been a licensed cosmetologist for 9 years, so I’ve always had the high end stuff on hand. My hair has become thicker, wavier, and very dry and tangle prone In the last few years. I’ve been wanting to enhance the natural curl pattern and eliminate blow drying and flat ironing. This is the only stuff that gives my hair what it needs. Literally everything else that is a Standard shampoo destroys my hair...completely breaks down the moisture balance, then I spend 10 minutes ripping through the tangles with heavy hair masks. Yes, I’m saying this to salon shampoos as well. Doesn’t matter if they’re vegan, organic, sulfate free or whatever. I spend way less time washing my hair with Wen, and don’t need a million other products to compensate for my hair feeling dry and tangled. I used to wash my hair once a week because it was such a time consuming thing. Now I can make hair washing a part of a daily shower.

    Customer Service

    Reviewed May 23, 2020

    This company went out of business several years ago due to complaints that their products caused or contributed to hair loss. Although I did not experience this problem, I have very dry hair and wanted a non-shampoo hair cleanser. I still wound up with dry hair that felt unwashed! It didn’t really solve my issues. What’s more, the company would send more shipments than I could use in a month. By the time I called them up to see if I could return the shipment, they told me I had just exceeded the deadline for returns. I then cancelled the subscription. This has since soured me on subscribing to any beauty box services. I prefer to pick and choose my own products as I need them, thank you very much.


    Reviewed Feb. 2, 2020

    I love this daily shampoo/conditioner. I have waist long blond hair and it can tangle so easily that I was trying thicker conditioners by the month. I even tried using olive oil and mayonnaise to see if I could stop the tangling! But then a friend suggested WEN and it is great. I can survive 2 days without shampooing and definitely the tangles are not happening. My hair is shiny, soft and beautiful. Love it!

    Reviewed Feb. 2, 2020

    My hair progressively started falling out when I started using the WEN product line. It worked great in this dry San Diego dry environment but everyday more hair in my hairbrush! Finally a balding spot stopped me. As soon as I stopped using it, my hairbrush stopped being full of hair. Do not use it.


    Reviewed Dec. 6, 2019

    At first, it did great! But after a few months of using Wen, my hair is falling out by the hand full! Wish I would have found this info sooner! What if it never grows back? I'm even afraid to brush my hair anymore but I do. I'm not one to splurge on expensive products and was happy to get my Wen from QVC. Not anymore! Looks like my next purchase is Rogaine!

    Reviewed Nov. 28, 2019

    I’m in Australia and we have no access to these amazing products anymore, it’s been many years and I really miss it. It fixed my hair from breakage, falling out due to hormones, etc. This product is beneficial and I’m just so upset for the company. I’m embarrassed to be Australian as I think the initial complaint came from here. My hair misses you WEN. Please come back. LA.

    Reviewed Nov. 26, 2019

    I used WEN for years and I loved it. I ordered several times. So when the complaints came up, it didn't bother me because I had good experiences. So, I ordered again, although hesitant to do so. About a month and a half after using it my hairdresser asked me about a small bald spot. I ignored her thinking it may be a minor issue.

    My hair only got worse because I based everything on my past positive experience. Once I realized that I had cut back on blow-drying, did very little flat ironing and was taking my vitamins, there was one other thing that I was doing consistently...using WEN. There was no other product that I used consistently. I have about 6 small bald spots. My hair is more damaged than it has ever been in my entire life. I wish I would have eliminated this months ago. I just hope that the damage is not permanent.


    Reviewed Sept. 5, 2019

    My hair is medium to thick. My scalp is normal. I've used Wen hair cleansers for over a decade. I use about five different kinds. I always have lavender, fig & pomegranate on hand. I have never had a problem, and I went 3-4 yrs without using anything but Wen. Today, and for the last 4 yrs, I use a regular shampoo from Aveda once a week after the comments about getting a good clean in. Sometimes I use vinegar to strip any junk build up.

    My friend used it, who has the same hair type. But she had hair loss. She asked me if I had the problem, I said no. The difference between us is that she always has a sensitive scalp. She had to stop coloring her hair because of it. But after she stopped using Wen the hair loss stopped although she was still coloring her hair. I think it has to do with your scalp condition.

    Reviewed Aug. 8, 2019

    Used Wen about 5 years ago. After about 2 months my hair started falling out daily when I washed or combed it. I lost most of my hair, had an extremely itchy scalp, burning pain as well. I had steroid shots to attempt repair, they helped but my hair grew back thinner, wiry, fuzzy terrible. This was a brutal experience and I warn anyone DON'T USE THIS PRODUCT!!!!


    Reviewed July 14, 2019

    This stuff was NOT worth it!!! I did NOT like the "icy cold" feeling on my scalp and the cream left my hair "PASTY" and unsmooth making a wide toothed comb difficult to pull through my hair. My daughter gave it to me for mother's day, so I don't know WHAT it cost her. I have it back to her and told her thank you, but it wasn't for me. (It was the thought that counts though.)

    Customer ServiceStaff

    Reviewed July 9, 2019

    A few years ago I bought Wen online. I used it for a few weeks before noticing an itch and burning sensation on my scalp, red dry spots falling from my scalp and I lost more hair in a few weeks than in years before I used it. I have a bald spot, my hair is thinner it's ever been. I am only 60 but feel I have the hair of a 90 year old. I discontinued using the product but they kept sending me refills (they don't tell you there is an automatic refill). I called the company and after arguing with a arrogant customer service agent for several minutes they agreed to cancel my order for good. I will never buy Wen again. I joined the agreement to stand by others like me and show this company they cannot sell dangerous crap and get away with it! By the way my name is Pierre. I live in the city of Laval in the province of Quebec.

    Reviewed July 6, 2019

    I'm feeling very worried about this brand now when I look back... I started using this product in 2010 and I was so impressed, I blow dried and styled which was all new to me and even took photos to show it off. In less than a year I was shedding and my hair had 'dried out' to the point I look like Einstein (even after I have washed & conditioned back using regular salon products). My hair is also thinned out at the back and my hair just never recovered. This should not have happened in my early 30s, I should not have had the hair of a 90 yr old. I had kept using these products for several years without realizing that was the problem. My hair continues to have all these problems several years after no more use. :/


    Reviewed June 1, 2019

    I have been using Wen cleansing conditioner for many years and I absolutely LOVE it. I have tried several different scents and have had no problem with any of them. I have recently been also using the cherry blossom mousse and Bella Spirit Indigo. I also have been using for many years the replenishing spray which I love because it has repaired the dryness and frizz I have trouble with. I use my replenishing spray up to 3 times a day. I want to also try the lip products and other new items. Chaz I have to also put this in here. You are the most kind and humble person as I follow you live daily. You deserve all the good things in life. My mom is 88 and also a Wen lady for many years. She has not put the dreaded word shampoo in her hair for years. Chaz does not like that word. Lol. She even keeps Wen at her hair stylist for when she goes to get her hair done. I WILL ALWAYS BE A WEN GIRL!!


    Reviewed May 27, 2019

    EVERYTHING THAT GLITTERS ISN'T GOLD! First and foremost I have been a faithful WEN user for several years. I've been a huge advocate for this company. My hair beauticians, co-workers, friends and family were all sold on Wen cleansing conditioners. Unfortunately, due to cost I was the only one from my inner circle that continued to use Wen products. A blessing in disguise for them. I'm set up on auto shipment via QVC. I also have almost every holiday scent and formula sitting in my hair cabinet at this very moment. I'm OCD when it comes to the TLC of my hair care. I take really good care of my hair and body. This is something that my mother passed on to me since childhood. My hair is something that has always immediately stood out. I took such pride in my hair care routine, products, and hair journey. Yes! I agree with all of the women who are first time users; your hair is feeling and looking amazing.

    My hair was fabulous the first year or two, maybe even three. That's the build-up, now the teardown. To all of my beautiful queens and princesses standing on the other side of the room now experiencing extreme shedding, hair loss by the clumps, bald patches, irritated, burning, or damaged scalp I now stand with you being ten plus years in. For the first time in my life as a female I can no longer hold my head high and walk with confidence. Because my hair was always so long, thick, and healthy I was clueless to what was quietly going on. The Wen cleansing conditioners has been taking my hair out like a patient slow Trojan horse. The signs were always there. I just thought it was normal. I recently had to chop off about 5 1/2 inches due to the uneven stands breaking off. This was my wake up call.

    The middle, back, and right side of my head is so thin you can actually see my scalp. I have several red patches of rashes on my scalp. And now my hair is so weak and thin. I keep a detailed hair journal and write down everything that touches my hair, the foods I eat, vitamins, down to the environment my hair and body has been exposed to. Process of elimination! Even when my sister told me a while back about the lawsuit I still didn't have a clue because that couldn't happen to me. Right!? Wrong! It can and it did happen to me. I know we as people can get so busy and tied down with the hustle and bustle of life. We're always on the go and we sometimes don't pay attention to little subtle changes with our bodies.

    But PLEASE be warned, something is not right with these products we're placing onto our skin. This company is not telling us the full truth. What will it take for us to open our eyes and listen to all prior forewarnings? Another Erin Brockovich movie? "You can fool all the people some of the time and some of the people all the time, but you can not fool all the people all the time." Wake up!!!

    Reviewed May 10, 2019

    I was put into an automatic program without realizing it, when I cancelled and returned my products I didn’t order I paid 12 $ plus. When I was refunded finally they also deducted 12$ plus from shipping. I will never deal with this company again!!!! It's too bad the product is good but they surely do not care about their long time customers. I paid over 25$ and got nothing.

    Reviewed May 6, 2019

    Wen is making my hair fall out in shocking amounts of massive clumps! I only used it every other day for 3 weeks. My scalp is on fire with itching. I have a severe red rash. There was a class action lawsuit because of this. I didn't think it could happen to me. How dumb I was. My head is on fire and the amount of hair falling out is very upsetting and shocking. I stopped using it and my hair is still coming out in gigantic clumps! BEWARE!


    Reviewed Feb. 3, 2019

    Yes I using Wen shampoo. Love it. But all sudden my hair was falling out. Went out. Bought Nioxin. Used for about year. Hair came back. Not sure what was that made my hair fall out, only thing using was Wen shampoo. I feel bad. Chaz Dean seem like really nice person.


    Reviewed Jan. 7, 2019

    I received the Wen Fig Cleansing Conditioner as a gift. I heard all of the horror stories and was seriously hesitant to start using it. I figured if I kept a watch for any of these horrifying issues that might come up, I would be able to stop using it in time. Well, the total opposite happened. My hair has never been more beautiful and I actually have less hair fall. My hair is consistently smoother from roots to ends and it looks and feels thicker!

    I am 60 years old and in my lifetime I have purchased thousands and thousands of dollars trying to find a shampoo, conditioner and styling product that would make my hair just look decent. Constant fails. I cannot say enough how thrilled I am with this product. I honestly have no idea where these bad reviews are coming from. How could any of these people let their hair get to the point that they say it got to from using Wen? If you're losing tons of hair, wouldn't you stop using the product that goes on your head before you go bald? It's just common sense. I will continue to buy this product for the rest of my days because there is nothing out there that compares to Wen Fig. I thank the man that gave us this product.

    Reviewed Dec. 22, 2018

    I’ve used the product for years but never connected hair loss to WEN. My hair kept falling out and heard about the same problem with others. I tried an inexpensive grocery store shampoo and conditioner and I stopped losing hair. Now I have 3/4 of a gallon left but will not use.


    Reviewed Dec. 21, 2018

    I've been using this product only for about 4 months and half of my hair is GONE. About 2 to 3 months in I started to notice globs of hair on my brush or when I ran my fingers through my hair in the morning as I was styling it. People suddenly were asking "oh did you cut your hair?" I didn't think anything of it because I had trimmed my ends around that time and then I started seeing it. My hair is CHOPPED UP like someone randomly took a scissor to my hair. With the experience I've had and after reading these reviews this morning I will STOP USING THIS PRODUCT TODAY. Hopefully I can do something with my hair for Christmas if not I'll have to wear a wig. If anyone knows a good lawyer please contact me. I live in Roanoke, Virginia.

    Reviewed Sept. 24, 2018

    Starting using Wen in 2005-2017. Best product I used. Never ever had a problem. I used most of his products. And I loved them. Was actually on auto delivery. So I was stocked. In fact I have a couple people one of his bottles as a gift. The only reason I stopped using Wen for a yr. was financial issues. May of this year started using Wen again. My hair looked better, kept my color longer. Love the different fragrances. And will continue to use Wen.

    Reviewed Sept. 14, 2018

    I received Wen as a gift. Worst gift EVER! I've used the product, as directed, three times. My hair is medium long so I was excited about the "detangling" element. I spent almost 20 minutes combing out the tangles and had to pull out gobs of hair out of my comb. I'm throwing this gift away and will never use it again!

    Reviewed Sept. 14, 2018

    Back in 2014 I saw an ad on TV for Wen product, I called and purchased. They told me they used all organic product so I couldn’t wait. Before long the product arrived. I used it on my hair and my kids' hair. It was great for the first a while until our hair started to fall out and I ordered it again and again, couple of years later the attorney sent me a letter that explain that Wen product has been facing lawsuits against them and that I should respond by April 2017.

    So my kids and I went to see a dermatologist in the area that we live in and the dermatologist advised us to cut our hair shorter because it was too long and that probably we were losing hair. We were unable to sue the company because he refuse to go the extra mile to check why we were losing our hair. Now in Sep 2018 I have bald patches two years after I stopped using the product. I’m going back and forth to different doctors to figure out what caused my hair loss! I would advise to all buyers to be aware of these Wen product and I hope they ban these product because they’re still selling them.


    Reviewed Sept. 12, 2018

    I found Wen to be the most fantastic product when I first began using it. I had never received more compliments about shine, texture, volume and color. But about a year in, I started noticing clumps of hair swirling down the drain. It got to the point that I was terrified. I then began reading about Wen products causing hair loss due to the fact that the product never truly rinses out cleanly, causing accumulation that eventually chokes and kills the follicle. It made sense. I had never suffered any sort of hair loss until I was well into using Wen. So, of course I stopped using it and went back to shampoo. And my hair stopped falling out. It was absolutely the Wen. That is my personal experience. I cannot speak for anyone else. Did I rinse cleanly as advised? Yes. Did I use it every day? No. I followed the instructions to the letter, but the fact is that I lost quite a lot of hair. Also, my hair became resistant to color.

    I went to change my color and the Wen treated hair would NOT take color of any kind. My colorist had never seen anything like it. Strange, right? I think the thing that bothers me the most about this entire experience is the Wen Companies vehement and across the board denials that their product had ANYTHING to do with people's hair loss. This is a company that obviously cares nothing about the people it sells to. I found it absolutely reprehensible that their spokesman and creator, Chaz Dean, so callously turned his back and a blind ear to so many of us who came to him with concerns about our hair falling out. What a terrible man. Shame on him for being so heartless and uncaring.

    Sales & Marketing

    Reviewed Aug. 9, 2018

    This company is nothing but a scam. I ordered the Wen sample and have been debited twice and was sent products I didn't order. I resented talking to someone who couldn't even pronounce my name and we didn't understand each other's language. I'm sick of these companies selling our information abroad and sticking us with bills we never agreed to. The Wen product isn't worth the box it was mailed in. You have fake reviews where they give glowing praise and give it a rating of 1 out of 5. They are clearly fake reviews.

    Customer Service

    Reviewed July 11, 2018

    I have been using WEN for years and really felt it made a huge difference and came to love this product. It made my hair healthier than it had been in awhile so imagine my surprise when I went to order it online and found out no matter what site I went on they would not ship to Canada??? So I called the Wen offices and told them what happened, said I was an existing customer and that I wanted them to ship some to me and the guy on the phone just said, "We no longer ship to Canada." ??? When I asked why that was he could not give me an answer and just kept repeating that they no longer ship to Canada... not sure how a company or why a company would cut off an entire country from getting their product especially since they are getting poor reviews and lawsuits in their own country?? Absolutely makes no sense to me whatsoever and apparently Amazon will not ship it here either!! Unbelievable???


    Reviewed July 3, 2018

    WEN Cleansing Conditioner and Replenishing Treatment Mist - I am 62 years old and have hair that is two feet long. What's left of it that is. The 25% that is left. Seriously. All of my life people have told me what gorgeous hair I have. Even with that, I don't think that I am particularly vain about it-- or I would have "noticed" or taken much more seriously the hair falling out that started about a year ago. I usually just sleep with 2 braids in, and finger it out in the morning, leaving a head full of very long, wavy hair. People have actually told me that they thought it was a wig (I wear hats a often), because it was so "perfect". A cashier at my local grocery store told me, "Your hair is everything to me!" And another one told me "I tried to buy your hair the other day!"

    I had used Wen regularly beginning in late 2015- when I could afford it -- but I used very little not at all the huge recommended amount. I bought a gallon about a year ago. and began using more. It seems that all of a sudden out of nowhere, my hair is "gone". I wash my hair in the tub so I guess that I don't see it going down the sink. I don't have any bald spots but I just have this incredibly baby fine, weak hair now. I washed my hair this am, believe it or not with Wen. I let it air dry and it took exactly ten curlers to curl my whole head. What on earth took me so long to realize it was the Wen, I don't know.

    Two weeks ago I saw my sister and she said "Two thirds of your hair is gone." I finally broke down today and sobbed. I called QVC to talk to them about it. I thought that it couldn't be the Wen or it would have happened right away--how I wish to God that I had read the detailed reviews about Wen products and hair loss. Thousands of women can't be lying or just plain "wrong". Had I read the detailed reviews I would have been monitoring my hair very closely and probably used a much lesser amount of Wen, and, as soon as any hair loss began ( which started a little over a year ago), I would have discontinued the products immediately.

    Dear Reader, please tell everyone that you know. STAY AWAY FROM WEN. PERIOD. IT CAN VERY GRADUALLY RUIN YOUR HAIR. I really feel that QVC is liable here too, for the lovey-dovey folksy way that they peddle the stuff. Who doesn't want to be a "Wennie" and be in on all of the fun??? I used Dollar Tree apple scented shampoo and TRESemmé anti-breakage conditioner for years before using Wen, and people always complimented me on my "gorgeous" hair. I'm going right back there tomorrow.

    I will be boycotting QVC period. Shame Shame Shame on them for continuing to peddle the stuff when they know good and well that Chaz Dean has had to pay out millions to settle his class action lawsuits. At the bare minimum they should have a disclaimer, stating that thousands of women believe that they have lost their hair due to using Wen hair care products, just like cigarettes. At least a government warning on the doggone stuff!!! Please please please, if you are using this junk, stop. Tell your friends. Friends don't let friends use Wen!!!

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    WEN by Chez Dean