TigerDirect Reviews

Hello and I ordered a Seagate 2TB Barracuda Internal Desktop Hard Drive 3.5" on June 3, 2015. I assumed it would be shipped within 1 or 2 days but it was not. I kept checking and all it would say is processing. On June 9th I called and cancelled the order then on June 12th they sent the order anyway and charged my bank account. I called them (and you will be put on hold for at least 45 min), and asked why they shipped the order anyway and the customer service person said the cancellation order was sent to the warehouse but they didn't have time to stop the order from being shipped. I found that hard to believe. She also said if I called UPS and told them I would not accept the order UPS would return it to TigerDirect which wasn't true either. I will never buy anything from TigerDirect again! And the BBB to report this problem.

"We are having issues with one of our warehouse" or "Your item has been back-ordered" or "We are trying to authenticate your payment." This is what they will tell you for weeks until you get frustrated and cancel your order. Save yourself the trouble. Buy from any other website. In my case, it's been two weeks since I ordered a $$$ laptop from them. My order status has changed back and forth from "back-ordered" to "processing" several times. The website, like most reviewers point out, still says the item is available. Two weeks since my next day delivery order, I am yet to even know when it will ship out. In these days of expedited guaranteed shipping, do not order from Tiger Direct if you actually want your item.

Placed a order for Asus Tablet Combo pack on May 16, 2015. There were four items in this combo pack. One was shipped and received within 7 days. One was listed and backordered and finally shipped on 6/8/2015 scheduled to arrive on 6/15/2015, one day shy of one month. Tried calling TigerDirect on 6/8/2015 several times. Was placed on hold then calls were dumped within 30 seconds. Sent a email on 6/8/2015 and it has yet to be responded to. Attempted two calls on 6/9/2015 same scenario as before.

Account #: ** Order #: **. Order Date: 05/23/2015.

About 5ish years ago I bought a set of computer parts to build my own desktop. The motherboard I received was defective (wouldn't recognize more than 2gb of RAM) and I didn't realize it until after a month so the company would not replace it or anything. Fast forward to three weeks ago and I buy a desktop once more (pre-assembled). It's shipped to me with the power source and hard drive disconnected from the motherboard, a screw missing from the back port on the VGA input, and one or more items (likely screws) left inside the case. After a huge headache getting everything plugged in properly, the computer works fine for two weeks. Then, when I move the computer from one side of my desk to the other, all of a sudden it no longer works. I believe the metal screws rattling around the inside of the case shorted something out (probably the motherboard).

Tiger Direct just happened to have a discount on a new TV I'm looking to buy. So my wife placed the order for me, and of course, using her name. She's bought things from a lot of different websites and never had a problem. So I didn't give it much thought when I asked her to place the order for me. Turned out you can't just buy from them. The address have to be listed on the public records, and YOU have to OWN that place. If not, you have to be able to prove to them that the person lives here with documents. You have to provide them a copy of the buyer's ID card and a utility bill with the address and the buyer's name on it.

Tiger Direct had a deal on a wireless USB adapter. The deal would allow for one per household to receive a $20 rebate which would cover most of the cost. I ordered the piece online but failed to notice that PayPal had my previous address stored as the first possible shipping option for me. Once I received the order confirmation email I noticed this mistake and contacted them immediately, literally a minute or so after placing the order. The person I was eventually able to talk to said he couldn't see my order yet so call back in about 5-10 minutes. I did and after waiting on hold for another 5-10 minutes eventually got another person. The guy was helpful but said he couldn't just cancel the order cause it was already being filled! Filling my order that quickly would be awesome normally but in this case I just needed to cancel the order. He put a notice on the order string "undeliverable" address and said my money would be returned in a few days.

I ordered a Daily Deal RAM that had a $5 coupon per stick. Price in cart reflected the discount, but upon checkout the discount showed as applies but didn't reflect in total. Additionally, living in the same city that they ship from (5 minutes away, in fact), I was charged .5% more tax than normal. I may have been late or encountered a system glitch, which is fine. But what really irked me is what followed.

I will never shop here again. I used to shop at Tiger Direct years ago and it got where their order fulfillment sucked. I could not get equipment reliably and in a timely fashion to my customers. So I started using other distributors. One I used for local buys was Compusa. When Tiger Direct bought them out I still used them. Prices were reasonable and I could go pick up products I wanted. Now that they have closed all their stores and gone back to online only I placed an order on 5-14-15 for 2 computers and 2 monitors and as an after thought an external hard drive.

Bought and paid for $400 CPU (debit cleared bank a week ago, Tiger Direct acknowledges that). But they just won't ship it. "Our main distribution center is undergoing some system upgrades." Okay, still waiting... now my paid for order is "backordered" but it's still listed In Stock on their website and at their local store. Their email assures me "The product is in stock." Through a heavy accent, their phone service insists it is out of stock but will ship to me "soon." What does soon mean? They assure they will get me more stock on a date three days in the past. Yes, you read that correctly. They will [future tense] have more stock arriving on a date three days previous [past tense].

I have tried to work with these monkeys but there is no helping idiots. After stringing me alone for a week because of an item not being in stock to only cancel my order without informing me to lying and telling me that it was American Express (which it wasn't I verified) to offering me a different item with overnight shipping to only find out it will arrive next week sometime. Wow, this is and has been the worst customer service and shopping experience to date. I will never buy from them again!

DON'T buy from Tiger Direct! They don't stand behind their products and they use obscure refurbishers who don't stand behind their products, so I am left with a $500 computer that is useless 4 months after I purchased it. By the time I buy a new mother board and pay a technician to install it, I might as well buy a brand new machine from a reputable company!!!

I placed an order for a barebones kit with multiple items and a couple of additional items with it, total value over $1100 on 5/9/2015. Part of my order was canceled, other parts have shipped separately, parts of the order show still "In Process" 9 days later. There are multiple items with rebates, but many of these require the products serial number or the original upc code. Since many have not arrived, cannot apply for the rebates until they do. I have called twice and live chatted once trying to find out what is going on with this order. Got told the parts that were canceled are out of stock and discontinued once, BUT they still show on sale and in stock on the website. Last call I placed I got the rep (**) to reorder the canceled parts and says they will be shipped without charge for shipping.

I ordered a $160 external hard drive online. The next day I received a phone call from the comically shady phone number of 888-999-8800 and a foreign lady with an accent claimed to be from Tiger Direct and was calling to confirm my billing and shipping addresses. I told her that I was suspicious and would prefer to call the number on the website to "confirm". I asked her if the number she was calling from was listed on the website. She told me it wasn't, which further exacerbated my suspicion.

5/12/2015- Ordered an IBM Lenovo Laptop from the website for $309.00. Website clearly stated "IN-STOCK". I placed this order shortly after 8am (EST) and paid for next day delivery. When I looked at the order status on 5/13/2015, it said "being processed, still at warehouse." I called and got some moron who said that I could still receive it on time by end of day. I asked the idiot, "Are you new?" There is no way I would receive it the same day if it HADN'T shipped yet. No delivery.

We are now on our 3rd account representative. The previous 2 representatives were always helpful and always responded to our company's needs. Recently, we were given our 2nd rep, moved on to another company as the 1st rep did. Our current rep never responds to emails nor does as he promises. I have asked for another rep, but they ignore my requests. We have always purchased from Tiger Direct, but now we will never buy another product from this company.

Received defective product. Tiger Direct processed return and now Tiger Direct is holding up the delivery.

For no reasons that seem logical, TigerDirect and Comenity Bank have dropped the TigerPay credit card. I'm really pissed off because I liked this card. I was able to get the electronic items I wanted and had a card that made it easy to buy from TigerDirect. Because of this stupid move on their part, I will not purchase anything from TigerDirect again. I know I cannot be the only individual slighted by this. Many of my personal friends are angered by this sudden turn-coat move. TigerDirect, hear my words clearly: I AM NOT HAPPY AT ALL!!! I WILL NEVER BUY FROM YOU AGAIN!!!

I ordered an MSI gt80 sli-009 laptop for 3,652.76. The ad said that the item would not ship from a 3rd party warehouse for 24 hours. That is ok with me. I used overnight delivery method. This order took place on 4/28/15. I inquired about my order on 5/1/15 because I had not received a tracking number or sales invoice. I informed Tiger Direct that the item should have already shipped. I was informed that my item would not ship for 3 to 5 business days. I then received a call from Tiger Direct that the item I ordered was not in stock and that they would have to cancel my order. That was fine because I don't feel like I can trust what they say anyway.

Ordered a laptop from Tiger Direct which was refurbished by Metro Business Systems (aka MetroPC.com). The laptop was advertised as having 8G of RAM and was delivered with 6G of RAM. As I did not report this until after the system was out of warranty, both Tiger Direct and Metro Business Systems refused to resolve the issue.

AMER. Eng. speaking person took my $1400 order. Problem, I get a Broken Eng. Foreigner. They have no record of the $90 rebate due me. "They so saweee mum" put a unstable, sold incompatible memory. STRAIGHT OUT THEIVES. DO NOT RECOMMEND. PISSED.

Some time ago, I saw a promotion on Tiger Direct that if I purchase a Windows 7 DVD OEM, and a McAfee antivirus software, I'll get back $60 in rebate for the McAfee. Upon receiving the items, I checked on the Internet for users' review of McAfee products. Most of the reviews put McAfee products in poor taste. As such, I decided not to keep the McAfee software. The very next day after receiving it, I called Tiger Direct to inform that I'll be returning the software, and would therefore require an RMA. The customer service rep informed me that Tiger Direct does not accept returns for McAfee products, even if the products are unopened. I stated that Tiger Direct never mentioned that the McAfee software was not returnable. I was rudely informed to contact McAfee directly for returns.

I strongly recommend that no one buy from TigerDirect. I purchased a computer that was advertised with a $50 mail in rebate. I complied fully with the rebate instructions and submitted all required documentation within the 30-day period. However, they claimed that I did not submit all of the required documentation and denied the rebate. They subsequently have refused to respond to my emails and letter. It is clear that they have a policy on rebates of delay, confuse, and ultimately deny.

TigerDirect gets an "F" in customer service! I purchased over $1200 of computer equipment on 12/31/14 and never received by email the license for the Corel PaintShop Pro X7 ($56.99). In the last 4 months I have contacted customer service 5 times with zero satisfaction! The first three times customer service promised to resend the licence by email and 3 times they failed to do so "F" "F" "F". In the last month I threw up my hands and 2 times I called customer service to please credit my account and 2 times they failed to do so "F" "F"! How do you run a business this way?

Placed an order for a Acer XB270HU monitor on April 2nd, 2015. TigerDirect's policy says they usually process things within 15 minutes, if not by the next day. It also said, upon checkout, that my order would ship in 3-4 business days. I waited those 3-4 business days, until April 7th, 2015, and my order still had not been processed or charged - let alone shipped. I contacted customer service and they said my order was delayed because they were waiting for shipment from a 3rd party warehouse and said it wouldn't be shipped until 4/23/2015.

I placed an order for 2 dozens of BIC Triumph 537R needle Point roller pens thru a 3rd party website that clearly stated it was being sold by Tiger Direct. The price per box was for $2.19 plus $3.99 shipping and handling per box, a total price of $13.47. I received my order on Friday and to my surprise, only 2 pens were shipped. When I called and spoke to a representative ** he apologized and said it was a false advertisement thru the website that I purchased them and that they only sell single items.

I ordered a Motherboard, cpu, memory combo. There was a rebate offered by Kingston on the combo. I thought it was a good deal so ordered an extra stick to make 8gigs. I sent in for my rebate & according to tiger direct's site I had 6 weeks before the sale ended. I watched the youtube video on Kingston rebates to make Sure I did it all right. Sent it in 5 weeks before the deal expired. I received a postcard from Kingston saying the purchase date had expired. The only way it could have expired was if Tiger misposted it on their website. Bottom line is: Tiger & or Kingston has committed internet fraud! I'm am done with both of them.

I ordered a new laptop from TD. After a short time (about 3 months) the sound program was corrupted and quit working and when I created a document and went to save it, it automatically defaulted to save to a user profile that was not mine, named "Jen", where I have to manually go back to the desktop to then go into my own "My Docs". I can't find this profile by switching to another one as my profile shows as the only option, this was a "New computer". Obviously not, and obviously they didn't even wipe it fully. When I called about it, they said it was outside the return window and was new. They did grant me the price match to their current reduced price and sent me a coupon code (email) for the $20 difference. I ordered a second laptop (refurbished - not paying new prices again) for my business about a year after the first and attempted to use the rebate code, but it had expired. I had enough and went elsewhere. Won't recommend to anyone.

I order parts I need to have the next day, I pay next day air shipping and they never arrive. I call and I am told that their drop shipper hasn't ship the items yet. But their website guarantees delivery by the date I need. When it doesn't show up they use their drop shippers as an excuse. It is absolutely ridiculous to guarantee a delivery date and then when it is not met blame it on a drop shipper. If you want nothing done to satisfy or respect you as a consumer then by all means buy from Tiger Direct. They sell for less because they lie better than the rest!

I ordered a tower gaming system on Wednesday 3/11/2015 from TigerDirect and paid the $56.00 dollars for 2 day shipping ($1,300.00 total)... estimated delivery date of 3/13/2015 and I would get a confirmation email that it had shipped. By 3/13/2015 no confirmation email so I used the online chat AND called... they said they would get back with me, and never did. Used the online chat on 3/16/2015 (since they did not get back with me and still no confirmation email) and stated I needed it here by 3/17/2015, they stated they could not... I canceled the order and ordered the same thing from Amazon with no issues... NEVER AGAIN will I shop Tigerdirect.

I originally ordered an item on August 26, 2014. By mid-September, the item had still not shipped. I had contacted TD numerous times in order to check up on the status of the item (which showed as "in stock" on the website for the duration) and was told that the item was being "processed." Finally on September 12th I cancelled the order by phone -- at this time the item was still being "processed" and had not yet shown as shipped for me or on TD's end. On September 15th, the item arrived at my doorstep. TD generated a manual bill for this order on November 11th, which I contacted them numerous times about (seven as of this writing) demanding payment for an item which had, at this point, been unsolicited (the order had been cancelled -- TD's shipping logistics issues are not my responsibility) and thus in violation of FTC rules regarding unsolicited merchandise.

Ordered a 55 Sanyo television on new year's eve and received it almost three weeks later. Didn't open it immediately because we didn't have a place to mount it yet. After we hooked it up the resolution was HORRIBLE and the colors were all off. Called and was told that the tiger direct warranty was off but the manufacturer's wasn't. Manufacturer told us it was tiger direct's problem. Tiger direct gave me several wrong numbers and three weeks into this still have not received a call back from their repair place after leaving numerous calls. Tiger direct stopped responding to emails after I informed them I was getting no help from their service. I have cancelled credit card order on this. STAY AWAY!!! CROOKS!!!

Ordered a laptop. My account was debited. Received email to verify my information before product would be shipped. On 3/3/2015, I ordered a laptop from Tiger Direct. The item was HP Pavilion 17-F023NR Notebook PC. I submitted my order online where I received an email confirmation regarding my order. Later that evening, I received an email telling me that my order would have to be verified before it could be shipped. This email was sent 30 minutes after their customer service department closed (9:30 pm). The next morning 3/4/2015, I checked my bank account and saw that my account had been debited $509.88. I called Tiger Direct customer service to attempt to verify whatever information they needed.

I ordered a TV from TigerDirect.com. Major Problems: They entered a different shipping address (compare to my billing). They outsourced the shipping to another company without providing the shipping information. The TV ended up coming to my billing address (Thanks to them, I had to make addition arrangement to receive).

Took longer than expected to get my smart DVD player that I ordered and I had to go pick it up at the post office before it was returned to the shipper because they didn't include my unit #. When I opened the package, it was missing the remote control, so it's totally useless. I called TigerDirect and they told me there was nothing they could do, that I need to call the manufacturer directly. The manufacturer told me it would take another 7 to 10 business days before I would get the remote. So now I'm looking at almost a month before I can even use the DVD player. And I'm wondering if the player is even brand new since it was shipped with a battery but no remote.

Received order confirmations but supposedly their system had a glitch & the orders got stuck. Unfortunate the rebate time frame ended on 18 items and Tiger Direct won't do anything to fix it.

They won't let me buy a printer unless I fax them over proof I live where I am delivering the printer to. I paid verified-by-visa, so I did the additional authentication step with Visa. Visa trusts me, Tiger Direct doesn't. They want me to send a copy of my drivers license, even if it doesn't have the new address on it (I moved recently). Talking to them is like an infinite-monkey hell of out-sourced help-desk workers. Remarkably ** company. I went with CDW instead. $5500+ order lost for them.

Bought an allegedly "brand new" Aspire E17 Laptop. It showed up in a box with a broken seal and home-made System Recovery Discs in the box. Called back and they wouldn't send an exact replacement, they wanted to hold my money, have me return it then issue a store credit or refund. I just don't have time to go through this crap. If you're selling something and calling it "new", then send it new and sealed. If you're sending an "open box" item, then disclose that and sell at a discount! Or if I call agitated because you sold an open box item, at least offer a partial refund and apologize for the mistake. But don't expect me to waste another minute of my productive earning time giving YOU the benefit of the doubt when YOU are the one that didn't perform as you should have. Never again.

Tiger Direct is showing computer Ram for one price but after you order it they say the ram is out of stock and want you to pay more money to get a cheaper brand of RAM. I am still getting ads that show the RAM I wanted at the lower price. That is clearly a Bait and Switch. And when I called to cancel the order they told me it could take up to 48 hours to cancel the order and it could still be charged to me, very Rude and Poor service. I will never say a nice word about Tiger Direct again.

I paid $399.99 with shipping and never received the TV. As of 2/24/15, I have received no credit and I shall dispute the charge on my card. They offered another comparable TV for $50.00 dollars more after they lost the TV I ordered. I told them if they will not match the price, they may keep their TV. I had spent thousands with them, but no more. Customer Service dept. is a joke so good luck to all of you people ordering from them.

I purchased a $1,599.99 laptop from TigerDirect and had it shipped via UPS next day air to the tune of $36+ for shipping. I needed this laptop for business and needed it fast. I checked my tracking number that night, my package was shipped via UPS ground. Why did I pay $36+ for UPS ground service? Newegg does free UPS ground and TigerDirect can't even send a laptop out properly. This is the last dime TigerDirect will ever see from me, I am done with this company. They have hundreds of complaints about the same issue that happened to me. The shipping department there has no idea what they are doing, how do you mix up UPS ground and UPS next day air. Not to mention the fact charge me for UPS next day air then ship it UPS ground without any notification, hoping I wouldn't notice.

I ordered an IN STOCK camera. I could have gotten it from another company at a higher price. After ordering, I was emailed it was actually not in stock but would be in a few days or drop-shipped. I was subsequently emailed this 3 more times over 2-month period. After not hearing for a month, I was informed the order was canceled, without being notified. The model is now no longer available. They said they are sorry for the inconvenience and how they strive for customer satisfaction. If so, they'd be honest about when & if they can deliver. At least that the order was canceled. I waited 3 months for this camera (ordering well before x-mas).

I have never purchased anything from this company. Received a charge for $91.85. Will dispute with bank and file a claim against this company. SYX*TIGERDIR 800 888 4437

Website says rebate up to 4. So I bought more items. Second Claim rebate was declined due to maximum number of claim reached. Called and Worked with 3 different supervisors in the past 5 weeks, they kept saying expedited and follow up, but never did. All lies.

I was told that they would clean any viruses but I would have to purchase the antivirus program that they recommended, which was McAffee. I paid the required $142.49 but when my computer was returned to me the problem persisted. I returned it for repair. After 2 days I was told that there was a problem. Somehow 5 capacitors on my motherboard had gone bad. My computer was no longer working. The repair supervisor told me that it was something that happens with use. When I asked to at least get a refund on the McAffee the supervisor said that if he did that he would have to increase the service charge because the antivirus program was part of a package price. Unless you want to be placed in a similar position, do not take your computers to this company. Strange things happen there.

I ordered a laptop from Tiger Direct on 01/20/15 and was told the rebate would be mailed to me after filling out a simple form. I finally found the form online...they didn't send it with the laptop; you have to look for it and it wasn't simple. The form also requires that I send in the UPC code cut from the box it shipped in. Guess what? The box Tiger Direct shipped it in has no UPC code on it, just a plain white box. I called Tiger Direct and was told by Alex that I have to call their "Rebate Center" for any issues. The Rebate Center is automated, a complete waste of time.

Just last week, my husband bought two computer cases from Tiger Direct. As anyone knows, you can't really build an effective computer without a case - so it was crucial to the build to have them before the weekend. We paid over $100 for overnight shipping. They arrived on the Friday, but one case was the wrong model. My husband went over our invoice to see where the mix-up occurred, but everything was entered correctly.

I hope I get 2 of the rebates in process, but a 3rd was less time to submit than the others. The invoices are under the shipping label--very hard to find--looks like just a shipping label. Items with multi-boxes have multi-UPCs, print your invoices online, and have problems--hope you speak to someone with just a little accent. Seemed like a lot of work...like my good old menards better.

I bought a PNY SSD from Tiger Direct on 1/28/2014 with a rebate. It was difficult and time consuming but I did promptly submit a complete rebate package. The receipt from the store was light. Then on 1/30/2015 I was notified by e-mail that my rebate was rejected because there was "no receipt". It was too late to resubmit. Do not fall for the Tiger Direct ploy of offering rebates which may not be honored!! This is a poor business practice.

Just an FYI - before blindly ordering anything from them that offers a rebate - take the time to look into the requirements for that offer. Unlike MOST rebate offers, they require you to jump thru more hoops and the company offering the rebate usually has activation requirements including CC info. If you can remember 10 months from now to cancel your membership, etc then the offer may be good for you. If it seems to be too good to be true...

The first bare bones I purchased from TigerDirect did not even make it long enough to install Windows on. Had to pay shipping both ways to get it delivered and to return it, so I paid shipping twice and got nothing for it. Thought I would give them the benefit of the doubt and give them a second chance so ordered another bare bones. This one lasted for two days and power supply made a crackle and a pop and system shut down - the PSU went out. Got an RMA for it and sent it back to them. It took 5 phone calls and 3 weeks to get them to ship me the replacement. I think they purposely dragged their feet to send it back so the 30 day return was up and sure enough the system is not working. I do not recommend purchasing anything from TigerDirect.

So I ordered something from Tiger Direct. They ship it to the wrong address. UPS returns it to their warehouse. So now the customer service person says, they can return it and I can re-order (oh and of course the price has gone up). Or, they can re ship to the correct address and I can pay shipping again... You want me to pay $10 shipping on a $25 item a second time? Have you lost your ** mind? So I talk to a supervisor. Now the item is mysteriously only available in store. Yes you idiot, of course I want my money back. My question is, who was lying to me, the first rep or the supervisor? Thank you Tiger Direct, I will NEVER purchase from you again. And I will make it a point that everyone I know will know this as well.

On Black Friday I purchased a 40" Samsung Smart TV. Less than 40 days later the TV began to turn its self off while we were watching a program. After several seconds it would come on again. I returned to Tiger Direct and was told that it was my responsibility to fix the TV. They offered no help or support. I would not recommend doing business with Tiger Direct.

I would like to let you know the horrible experience I had ordering a server from your company. We spent $2800 just on the server at your company plus other things I bought for the company. I ordered a server on November 26th and paid for next day air. I called back two days later when I did not receive it. I was told my boss will have to call and approve the purchase, for what reason I'm not sure. So he called and approved it. Another two days went by and I called to find out why it's still not here. I was told my boss has to call and approve the purchase. So I spoke to my boss and he said he called. So he called again and asked why I didn't get approved last time. He was told that he approved the warranty. Spoke to Fred and he said there was a mistake on your companies end and it will be fixed. God know what the heck happen in between then and December 26th when I finally received the server. The whole time I am waiting for it to be delivered, my boss kept asking me where it was and what was going on and I kept telling him it was on its way because that's what I was being told. My boss and I are extremely upset with the way things have gone with the ordering and the delivery of the server.

Took my HP computer into Tiger Direct because I had a virus. 2 days later got a lecture from their tech department on Comcast not allowing certain programs to be used. Hooked computer up - drives were missing. Took it back. They found drives and installed Kaspersky. Got home, reset it and run.dll came up on screen. Not Good!! Also was looking for anti-virus. Said there was none. Talked to manager. He said they would have to wipe computer and reinstall Windows. This after I just reset everything. Stay away from Tiger Direct!! 118.00 and my computer still doesn't work.

Ordered xbox console and they offered additional gold card and controller. Shipping info messed up, no controller arrived, only additional card. Many attempts to receive controller were tried, given reference numbers 2x - never received, promised to expedite, again never received. Christmas comes, still no communication. Called January 2, on hold 25 minutes. Finally someone tried to help, advised that was told 12/18 by Mary will receive by holiday and tracking info will be emailed. January 2, no info so call. After 40 minutes of back and forth info, rep disconnected, never received name, no controller but now tells me was never processed on 12/18. Worst company ever used, suggest go somewhere else. Lures with additional game pieces and fails to deliver. Tracking info shows dropped at door 12/9. Only received card on that date not controller, that was listed as shipped piece. After disconnected, will not call back for another hour of aggravation. It's simple, stay away!!!

I bought an Asus tablet ME170cx from the website.. The specs state that a usb cable is included with the unit. I did not receive the cable in the box and requested an RMA. They sent me another unit WITHOUT the cable. I brought the matter up with them and stated that the description on the site is inaccurate. I had to order a cable from another website. The rebate for this was mailed in early December and the tracking company sent me an email telling me they did not receive the rebate details in the mail as of December 22. This company is very shady...Buyer beware..

Overpriced with fictitious retails and percents off. No one sells for the retails they list. Wanted to order a projector they had for $2800, and everyone sells for 1600.00. They refused to match with their cost being more. If that were the case they would be out of business, STAY AWAY.

I ordered a computer for my business over Black Friday and Tiger Direct oversold the product and delayed shipping on 3 occasions. They promised to put my order to the top of the list for shipping and gave me next day air for free. After the delivery dates passed I received another email explaining that it would be another 30 days to ship my product. I reached out to their customer service department and was disconnected 3 times and they did not attempt to call me back. I have cancelled the order and bought the unit through Costco - who shipped the same computer within 24 hours. Good prices don't mean a lot if you can't deliver the product.

I purchased a barebones components package for my son back in June, 2014 (as part of a large christmas present). He recently put it together (12/26/2014) and the power supply was not compatible with the motherboard. Had to go get another power supply.

I made a purchase over $100 and was hoping to get the items before Christmas time for my girls. When I made the payment is said it was only going to take 9 days for the item to arrive. I made the purchase on 12-12-14 and still has not came in. I would not buy from them again. And would not suggest anyone to buy anything from this website. They have cute stuff. But don't know what the items goes.

I have purchased the components to build 3 computers in the last year from Tiger Direct. All of these purchases had rebate offers. I received nothing in rebates. I contacted Tiger Direct about this and they were looking into it. That was 6 weeks ago. I have not heard from anyone - no email, no phone call, nothing. I will not be making any future purchases from Tiger Direct.

When purchasing items, the website does not say that you have 30 days to return the item and you don't really go searching for the return policy when purchasing because you believe that purchases can be refunded if they are not needed. I purchased two programs as gifts for Christmas. The programs are still in the original packaging. When I called today to ask for a return authorization, I was told they could not do it because I had purchased the item on 11/23/14. I told them that I had not received them until 11/28 so I was within a 30-day window. They refused to accept the return. Now I am stuck with 2 programs I cannot use and $115.00 out of pocket. I will not buy anything else from them again and from now on I will go searching for the refund policy on EVERY site because of Tiger Direct and what they have done!

I purchased several products from Tiger Direct that came with rebates, which were to be received in the form of an American Express Rebate Card. The total rebate was $36.00 and they charged $3.00 to expedite the rebate to 4-7 day process. I submitted all the requirements and form on 10/25/2014. On 10/29/2014 I received an email stating they had approved the rebate and was processing it. They said I should receive it by mail within the next 7 days. On 12/05/2014 I notified Tiger Direct, the Rebate company that processed the form and American Express who issues the rebate that I have yet to receive my rebate.

Ordered in late October for a Christmas gift. Took computer out of box, set it up and nothing. This is not my first rodeo setting up computer. Can't get help until Jan 6, 2015? Called Tiger told call this number 855.489.0795. Second computer in two months defective from them!

I relate to the customers’ orders not being shipped on time and partially shipped. I had the same problem today Friday 26 2014. I ordered a bundle, motherboard and a CPU. Well the CPU arrives today and the motherboard was cross-shipped by third party. What’s with this cross-shipped by third party they come up with? I hear the same issue with others. Is this a way of saying back order? Also I got an email saying I will receive an email on 12/31 for a TRACKING number! WHAT??? Even so I could not cancel my order. They made it seem so impossible to cancel. Refuse the order will cause a lot of headache, I guarantee it. Now I will be stuck with a CPU and no motherboard.

They're just as bad as amazon, they all stink for they're all greedy and like to play with their customers' money. And when their customers go elsewhere it's "I'm so sorry." Well kiss my carcus, it's too late.

I should background this by saying that I commonly order computer related products from Amazon, Newegg, or BestBuy. My local Tiger Direct brick and mortar store did not have the exact motherboard in stock that I wanted (in fact that had no ITX motherboards in stock) so I ordered online from tigerdirect.com. The price seemed good and the product was what I wanted. I got an email with my confirmation and was billed immediately - I expected a delivery notification soon. I notice that when I check my order it now says 5-10 business days to ship. This is clearly not acceptable to me so I call to cancel the order.

TigerDirect gave me a very bad shopping experience. I bought an M500 mSata card from it at the middle of Nov at a very good price, and the order was placed successfully and the money was charged. However, the order kept showing as "to be shipped" status. Two weeks later I had to write mail and call the online support to check what was wrong. At that time, the support guy told me that the item was out of stock and they were not able to process this order. So I asked to cancel this order and refund my money. At least one week later, the order finally got cancelled and the money had not been refunded yet. Now the support guy replied that it still requires several days to get the money refunded. It is quite ridiculous that it took more than one month to find out there was out of stock, and cancel the order, and refund the money. What a poor seller. It was my first time of buying thing from this seller and I never saw a online seller likes that.

Pending charges on my bank account debit card for $199.35 to Tiger Direct. Did not charge this. You would think if it was pending and I am the one with the card no, address, PIN, 3-digit code on the back, correct name they could find in their system. They said they had no one in their system with my name. Not sure how this went but something is very strange. Wells Fargo had to cancel my debit card and I have filed a claim.

Worst order ever! I ordered a gaming computer for my son on 12/9/14, so it would arrive with plenty of time to spare for Christmas. I repeatedly called to check on where it was. I was told that it was to sent by a third party vendor and they really didn't have any control over that and by 12/21/14 the Saturday before Christmas (on Wednesday) I was freaking out. I called and got a really nice representative who said that they would replace the computer with a comparable one for the same price and get it send right away to me so that it would arrive by Tuesday. Well... That didn't happen, because we got disconnected and then I couldn't get anyone else at that place to also want to honor what that person said to me. I called back three times until I got someone who would at least see that a comparable device was put into my account and read what had previously happened. Then they told me that I would have to pay the extra 100 dollars difference between these items and then I got really mad and asked to speak to a manager. That went on until he finally agreed to cover the cost of the shipping, but I still had to pay another $80 over the cost. I feel like I got scammed with the old bait and switch!! WARNING!!!!!

Wow! Is all I can say about this place. Tiger Direct has the WORST return policy among every store I have been to. We bought a 55 inch Samsung LED and it broke in less than 3 weeks. We had the original receipt, but recycled the 6 foot box. We spoke to the Store Manager over the phone and told him about our broken 55 inch Samsung TV. The Store Manager promised us that if we returned it before 30 days we would be able to exchange it for the same TV, however, we would not have a box, because they needed the box to return the broken TV back to Samsung. We agreed. We were told by the Store Manager that they were going to write notes under our name in the computer so we wouldn't have trouble exchanging the TV. We were also promised that the Store Manager will write notes in the computer under our customer name so we wouldn't experience any hassle for returning the TV.

I have ordered from Tiger Direct infrequently in the past. Most of my e-mail orders are from Amazon.Com because I know if there is a problem, Amazon will quickly and without hassle correct it. I made the serious mistake ordering from Tiger Direct in December. The prices were good and I would save paying sales tax. On the first order, I received a tablet that was supposed to have a full rebate. Guess what? No rebate form is available! The order was supposed to include McAfee anti-virus software. It did not, but I was charged $30.

I ordered the Black Friday Playstation 4 bundle that came with 2 games from them for $375.00 before shipping. The item showed as in stock for two days after placing my order. Wondering when my order would be shipped, I called them and they told me it was back ordered. It has been 2 weeks so I called again to see if there was an update. They told me they might be getting a new shipment on Monday, December 15th and to try then. If there was not a shipment, I was told I would be able to get a comparable item for the same price.

I apologize this is a bit long, but please read through it all. It just baffles me how a company still operates with customer service like theirs. Anyone looking for computer parts - avoid TigerDirect like the plague. This was my first experience with TD and will definitely be the last. I purchased a SSD (solid state hard drive) over black Friday weekend (11/28/14). The promotion was for a Samsung evo 840 SSD and a Far Cry 4 digital download.

Tiger is by far the worst company I have ever ever dealt with and truly, the grave will see me before tiger does again. I ordered a refurbished system 10/10/14. When it came, the front cover was open/Broken - the system wouldn't stay on; the front peg inside was broken; it appeared someone had used superglue to attach it. I returned it. As of 11/14/14 no replacement received. So I called; per their rep "the return wasn't processed correctly" so sorry for the inconvenience. They shipped another. It has a pirated version of windows, so I had to buy another. Then, the Office I purchased wouldn't register online as it was on the returned item. I contacted support at tiger; they said to tell microsoft I had returned the item. To no avail, so I ordered another immediately via amazon. I couldn't afford my staff to be down yet another month!

I tried to buy a computer case through this company and paid for one that clearly said "in stock", ships within 1-2 days. A week later I still hadn't received it so gave them a call and told them if it wasn't going to get shipped tonight, then I want it cancelled. She then proceeds to tell me I can't cancel it as the stock is coming from a THIRD party supplier and they "might" have already shipped it but she can't let me know until 24-72 hrs. Complete liars!! If I wanted to wait this long I would have waited for Amazon to come back in stock and I would have gotten it 3 days ago.

I am teaching customer service at a university, and should probably be thankful that TigerDirect provided me with such a perfect, textbook example of miscommunication between a company and its delivery subcontractor - with the customer caught in the middle. Purolator called me to let me know that the item (a TV) would not be delivered, because it was broken. This was following two weeks of patiently waiting for the item to be delivered, supposedly because they did not have a correct delivery address (which was not the case). As I asked Purolator if they had informed TigerDirect of this issue, they told me that it'd be up to me to call TigerDirect to let them know. I obliged, but the TigerDirect operator did not trust me and called Purolator to confirm.

Received this promptly. Noticed the cpu temp gave an error reading. Called tigerdirect to have them replace this for me. THEY WONT! Gave me a 626-***-**** number to call? WHAT! I didn't buy this from the manufacturer. I bought it from TigerDirect. They aren't willing to take care of this as in the past. What a joke. I'll buy my tec from Newegg or Amazon from now on.

I ordered an item from Tiger Direct 12/7 and used my C/C. It was charged within 1 minute and I paid around 6 dollars for S&H. Their website says in stock items are shipped within 24hrs and my item was 'IN STOCK" at the time of order and still shows it in stock as of 12/11. On their website says my order was sent to a 'DROP SHIPPER', a 3rd party warehouse for processing and you will be notified when item ships. Why was this done when it shows my item in stock? Why 4 days later still shows item has not shipped and they give you no link or info for this 3rd party warehouse shipper and I paid for shipping.

First of all, it's illegal for Tiger Direct to demand that for identification purposes. SECOND, they call the bank to verify your credit history when you pay by credit card. I asked them, "Am I applying for a mortgage????" I spent 45 minutes on the phone with some lady from the Philippines, just because I wanted to ship the order other than my billing address. It's Christmas...HELLO!!!!

The only reason I gave a 2 instead of a 1 star is because I'm not completely dissatisfied. Although I won't ever order from tigerdirect again. They have totally lost a customer. The computer is slow. Right out of the box. Tried to load an application, it looked like there were two of them running. Tried to format a flash drive, it looked like it did it twice and took forever. It waited at 98%, or so, for the longest time. I finally got tired and pulled the flash drive out. I then copied to the flash drive and it worked fine, even though that copy took forever.

I ordered a $600 laptop and waited a week for it to ship. After that week, the tracking detail says that it has been delivered, but I never received it. I tried contacting them by phone, but was put on hold for hours... I was never able to talk to them. I then tried to email them, but never received a reply. I also decided to contact UPS, who constantly say they will call me back, but they never do. I always have to call and email them, but I receive the same answer every time, "We will investigate and call you back tomorrow." I don't think I can wait much longer. They have definitely lost me as a customer.

I too ordered the Asus 7" tablet and I saw nothing in the ad that said I would be hooked into a never ending subscription to McAfee. As soon as I received the tablet, I saw the terms of the rebate and immediately boxed up the tablet and returned it. The only consequence for me was about $15 in shipping costs. The consequence for Tiger Direct is I will never buy from them again and I will spread the word. Shame on me for being fooled and shame on Tiger Direct for being so sneaky. There are plenty of reputable electronics companies on the internet who are fair and honest. The internet market is no place to mess with customers. Goodbye Tiger.

Tiger Direct along with McAfee was running a special on an Asus tablet bundled with McAfee jellybean software for a $70 rebate. I purchased 4. One was for myself and the others I bought for a family member who would in turn give them as presents. I immediately became angry when I went to redeem the rebate and was only allowed to process one because it is based in the credit card billing address. To top it off, the items cannot be returned to Tiger Direct. So I am now stuck with a $300 bill that was not a part of my budget. It almost seems like it was planned that they established policies they knew customers would be trapped once they bought the product. It is a tough pill to swallow, but never will I support McAfee or Tiger Direct. That is the last penny they will ever get from me and I will warn others with every chance I get.

Called Brandon, Florida store and placed on hold for +12 minutes so I called on cell phone and told next agent about the long hold time and then got an associate. He went to look for a price and again waited over 12 minutes. Called back - store closed. They closed knowing they put me on hold. They need to train associates not to leave customers hanging on the phone. I am going in person tomorrow and making a complaint to the store manager. 2 times placed on hold and forgotten.

WARNING! Make sure the item you order is the one you absolutely want or you are screwed. They will give you the same ** response about "sending a request to cancel that will take 24-48 hour" which essential ships anyways even if your status says "not yet shipped."

Ordered a Samsung Galaxy Note and warranty for almost 700 dollars. It was supposed to ship in 3 days. No shipment after 10 business days or any feedback on the delay or when it would be shipped. Got complete run around from customer service. Just "I have sent an email to the dropshipper and you will hear something within 24 hours"... which never happened. There was never any mention of a dropshipper when purchasing. They then tried to not refund my money for the Square Deal warranty which I never received either nor needed any longer since I cancelled the order for the tablet. It then took another 10 days for my money to be returned, etc. Stay very far away. Go with Amazon, or other reputable online stores, or get local stores to price match.

Sunday morning rolls around and they have charged our card AGAIN! I called and talked to them for an hour only to finally be told that I had to make a claim with my bank. The bank said it would take 5 days to get the claim resolved. The first charge was a credit hold and then instead of using that hold, they charged our card again. Hotels and gas stations don't even do that. They put a hold on your card, then drop the hold and charge your card. We would not recommend using the TD website to anyone and we will never use them again either.

Make sure you are prepared to keep your purchase. If you need to cancel and return it is a nightmare. Bought item with mail in rebate. When I printed, It explained in fine print that you must purchase McAfee. Customer service clerk said he cancelled order and refused to give me last name. Gave me a useless extension. Called a second time to make sure. No credit...Surprise!! Gave me a bunch of useless excuses. What a bunch of lying slimy People. Stay away. Ordered online because I can't stand going in to local store. Bad Bad Business.

I placed an order using coupon codes and they e-mail me about the order and said to place it on another credit card. I called and they refused to honor my transaction at the same price! I refused to pay more and they cancelled the order!

I ordered online last a day before Thanksgiving Day, 2014 a TV for a black Friday price. The price on the 26 of November was different on the following day. I spoke to three sales persons who for the same TV gave me different prices. This three quotation immediately turned a pending transaction in my credit card. The sales people would tell you that they are answering your call from Miami, Florida. I don't think so as the employees' accent appeared to be from a Call Center located in the Philippines. I have come across in many Filipinos working in the Philippines but the call center use by Tiger Direct is one unpleasant, accommodating and disrespectful.

A few days ago, I went to Tiger Direct to buy some hardware and got initially sidetracked with the bargain bins. There were some flip-open boxes with $11.00 LED flash lights. As I was was exploring one of them, I was approached by one of the staff but he then stopped about 10 feet away, stared at me and in a hostile manner (glaring at me) said to me, "How can I help you?". I was quite taken aback by the intense "vibes" and wasn't quite sure why I was feeling threatened. I responded by saying, "Not really, I'm just looking". The next thing he said to me "floored me". He said, and I quote, "I don't appreciate you opening my packages". Wow, really? This was obviously the source of his hostility. Yes, I had carefully opened the box. There was no tape or wrapping that could be damaged in any way and the product was loosely placed a non-sealed plastic bag.

Daily Slasher Deal for PNY thumb drive offered $60 coupon code. When entered coupon code during checkout, it did not work. Contacted customer service, even spoke with a "supervisor" and was told that Tigerdirect had decided not to honor the advertisement. No further explanation other than that they had now removed the ad. We were planning to purchase computers for a few of our grandchildren and had previously planned to purchase them from Tigerdirect based on Black Friday ads. We will be taking our business elsewhere as I do not wish to make a 45 minute drive to the nearest store only to find out that the ad was incorrect and they have chosen not to honor the price.

It took eight months to get my rebate! Ignore any deals they may tempt you with because the aggravation is more costly.

I bought an LG tv set yesterday and I opened the box and install it at home. Picture was blurry and it said it was 1080p. I tested all settings to make it show good picture but still pixelated. I went back today to return to tiger direct and they charged me 15% restocking fee. I had paid $400 for the tv so I had to pay $60 to store just because I opened it at home. They tested the tv in front on me and it worked but the image was as I had described before.

Our son’s birthday is Nov. 11 & all that he asked for was a gift card from TigerDirect. The night before, I made the online purchase for a $200 gift certificate & checked the box to have it delivered to his email. I received a confirmation email & all of the information that I gave was correct. Simple... purchaser info, receiver info, confirmation number. The next day came & went & no email certificate. I checked my banking, and the charge was there so I gave them a call. "I'm so sorry ma'am, but this order has been canceled". What? Apparently, they tried calling me to verify the transaction, but my phone never rang (I'm never without my phone, no missed calls, no VM). When no one answered, they canceled the transaction without notifying anyone.

I noticed a mysterious charge on my account last night and I called my credit card company to cancel my card and report fraud. I called Tigerdirect.com this morning trying to see who used my card and where the purchase was going to. Not only they refused to help me with the information of the thief, they are also very rude. The person who answered my call was like "It's call FRAUD, you call your credit card company to deal with it. We are not allowed to provide information of our customers to anyone other than your credit card company." I was like, "But it was my card that the thief has used, I have all the right to find out who used my card." And he said, "Again it is FRAUD, you call your credit card company for FRAUD." I was speechless... so I could only ask for his name... and the name is NEAL... I'm not sure if it is a real name either.

On 11/08/2014, I went to Tiger Direct to physically look at the shelf prices. It was a drive from Mansfield, TX to Mid-Cities Hurst area. I was happy to see that the items I was looking for were a bit cheaper. I thought to myself that when payday comes I will return and pick up the item/s. I returned the next week, on 11/14/2014 and looked once again at the price tags. The price tag for the power supply I wanted in BIG BOLD PRINT stated $39.99. There were three lines highlighted in small print that stated that the manufacturer would honor a $20.00 rebate. I took the item to the store where the nice yet socially inept cashier began to tell me about the 2 store offered warranties. In his dialogue he told me that one of them would possibly cut me a check for $60.00. At this time I realized the price he was going to charge me was $59.99. I told him to hold on and I went to get the price marker that was for the product. The tag stated retail $89.99. Nowhere on the tag did it say $59.99. I took the tag to the manager where I was told that all the tags reflect the selling price MINUS the manufacturer's rebate, not the store's rebate (not offered).

I have ordered several parts from TigerDirect.ca already. Few came defective or non functional. Their service department is horrible and frustrating. RMA is a nightmare, just to email a shipping label is taking days. Do not order from them. There are so many other suppliers that do a much better job. STAY AWAY PLEASE.

I ordered the pc case from Tiger Direct and for some reason was notified in a week that my item is back ordered since they got more orders than stock qty. In a few more weeks I got a notification that my order was canceled, very helpful. I called customer service and they said that they could give me the same item but different color, for a larger total price. The order I placed was a good deal just because it was coming with rebate (30$). Representative said that he can't honor it and only could give me the same item for $59.99. Beware that if you order from them you could waste a month of your time and get nothing. The company has very poor inventory track and could get more orders than stock. And has very poor customer service, which is helpful 0 percent.

I recently purchased a Windows 7/McAfee Antivirus rebate combo with a $60.00 rebate from Tiger Direct. A really good deal (or so I thought). This complaint is more about McAfee's underhanded rebate practices, but since this rebate is sponsored by Tiger Direct, I am afraid they have some culpability in this matter. This rebate required the normal items, receipt, bar codes, rebate form etc but it also required a person to turn on the McAfee auto-renew feature of the anti-virus subscription for 10 months out of the 12 month subscription, with credit card of course. McAfee is betting that you will forget to turn it off and you will be charged continuously for yearly subscriptions from that point on. This is a very unethical way of doing business. I really like Tiger Direct and feel that they should not sponsor these kinds of underhanded rebates. I am very disappointed with Tiger Direct and feel they should deny supporting these kinds of rebates.

We ordered 2 monitors, a few mice, keyboards, and some thumb drives. One box arrived with the keyboards, mice and thumb drives. The next day we got (1) of 2 monitors. When I notified my salesperson he first claimed that UPS showed we received both. I explained I have a packing slip that says (1). He said he would have to do the research with UPS and never heard back again. NO credit, No monitor. As usual the burden is on me to fight for what I paid for upfront and did not receive. All done with this company.

I purchased a factory reconditioned DVD player that arrived D.O.A. I contacted customer support and they gave me a return authorization number. I explained the problem and they told me I would have to pay return shipping for the garbage they sent me. I trusted their site that said these items were as good as new and inspected for quality. What BS. The item cost more for return shipping than I paid for it, I guess that's the scam with this company. They ship you crap and you have to eat it.

Oct 4, I ordered a $500 tablet WHITE but Tiger Direct shipped a black one instead. Here is the thing: the packing slip stated a White tablet. So I called for return authorization and waited for correct tablet to arrive. Imagine my surprise when ANOTHER BLACK one was delivered. They were also slow sending the correct one to me as well! This makes 3 weeks I have worried with Tiger Direct. I have been without a computer during this time but I am (more than) willing to wait another few days to get the correct WHITE tablet from another company! Don't waste your time and sanity ordering from TIGER DIRECT. Use another supplier!

HORRIBLE CUSTOMER SERVICE ORDER NEVER SHIPPED: I ordered a computer & monitor on the 7th with 3-5 day delivery guarantee. The monitor arrived within that time frame. I have been attempting to find out the status on the computer ever since. I have call customer service, online customer chat, etc. I get the same scripted answers time after time... This is a copy of the excuse I keep getting: "Please give me a moment while I look into that for you. Upon checking here, there is already a request sent to the drop shipper or 3rd party supplier for a follow-up e-mail regarding the status of the order. Can you give us until tomorrow regarding the information from the drop shipper."

Bought a computer monitor in June. Have been having issues. It turns off for a few seconds and then turns on again. Came to exchange it with my receipt and was asked for the box it came in. I didn't have it. I was told I only have 14 days to exchange it. Never coming back to this place. Looks like a dump and awful customer service. No intention whatsoever in helping customer.

It has been five days since I placed my order and it still has not shipped.

Received a defective AC adapter with son's laptop birthday gift. Called TigerDirect next morning. No reply. Filled out customer survey. No reply. Called again this morning (now going on two weeks). They want me to return the entire laptop and defective adapter. That's their return policy. It's not even a good business decision for them to pay return postage for an adapter AND a laptop! There is nothing wrong with the laptop! Worst customer service ever. No logic. And what happened to the voice mails I left? And the survey I filled out? Is anyone home????

Still waiting for my refund. Corporate is saying they sent check to wrong address... Also store manager said he could not refund over 500.00 in cash, his hands were tied. It's been over two weeks.

I bought a TV yesterday September 25, 2014 and ask the sales person to help me to find a good TV for my son to play his video games. He recommended to me one as a best option. I came home with my TV and the resolution wasn't too good. I look on the specifications and didn't find any label. Today I came back to the store where I bought the TV and the lady in very bad attitude told me that they will charge me 15% because the box was opened, even though all items were inside inclusive the original package.

False Advertisement. I purchased a Zmodo 4CH 4CAM CIF DVR Security System/Model PDK-DK4216/ITEM # YYAP-116393 for 119.99 + tax online at Tiger Direct on 09/21/2014. Upon receipt, hard-drive USB2.0 backup were missing! Told by CS that I had to supply HD & USB.

I ordered a hybrid hard disk drive on Sept 11 from TigerDirect.ca. I tracked it from California to Illinois where it went into delivered state on Sept 16. Called them and they explained it was their US warehouse and it would be shipped on to me within 24 hours with an email tracking number. Sept 18: No email. Called back and was told it would ship for sure that day. Sept 20: Still nothing. Called and requested a refund. Was told they would try to have a supervisor call me in a few days. I will never order from this company again.

UPS Code was attached to the rebate form. They pretend that it was not received by stalling the rebate process with a note "missing UPS code". I was promised $50 rebate on the laptop I bought. I emailed the company to no avail.

I ordered a Travelpro Crew 9 Deluxe Tote on August 13th. After not receiving the item for more than 2 weeks, I contacted the company via online chat. I was told that the item was in the warehouse and would be shipped out within 24 hrs. When I didn't receive the item, I contacted them again and was told it was on back order. I talked to a supervisor who said that the item was a third party supplier (drop shipper) and he would contact them and give me the status the next day. I never heard from him and tried to contact him several times but he never answered his phone. I called customer service and was told that the item wasn't available. This was after more than 3 weeks! The only reason I even used them was because I couldn't find the item anywhere else. I will NEVER use them again no matter how desperate I am.

I ordered Two BenQ 27in. monitors and a Phantom Drone on 9/13/14 to be delivered via NEXT DAY AIR. I was called 9/14/14, 15 minutes before Accounting closed for the day for an approval, which I missed. I called 9/15/14 to sort it out and get the ball rolling. The next day, 9/16/14 the two monitors ship next day air, no problem. But the Phantom gets sent to a drop shipper, so I ask for a status as to when the item will be shipped, and they refuse to give me any information about a possible shipping date, and ignore me for the second half of the day.

On September 8, 2014, I purchased the following product or service: Toshiba Tecra A50-A1550 from your online store. My order number is **. I purchased it on 9/8/14 and paid for next day air shipping. The full total with shipping was $653.56. I received the product on 9/10/14. I took the product out of the box and noticed it was installed with the operating system I had requested - Windows 7 Professional 64 bit. I noticed that nowhere on the laptop, in/on the box, or recovery media that contained my Windows serial key sticker. I inserted the recovery discs that were shipped with it to update software drivers on the system and the recovery discs installed a different operating system I did not want - Windows 8.1 pro. I used an image file directly from the Microsoft website to revert it back to Windows 7. Now it will no longer authorize my license I already paid for. I contacted Toshiba, Microsoft, and Tiger Direct for two or more hour increments over multiple days via chat support, phone, and e-mail.

I sent in all the required documents as listed on the Rebate Form to them and received an email stating that my rebate has been denied for "missing Copy of Receipt/Invoice or Packing List". Funny thing is, in that email, they've linked me to a page that has a link to the View Documents page that contains a copy of all the items I've sent in.. including the very thing they said I was missing.. the Packing List. And now, that View Documents page is mysteriously gone. So, they've removed the evidence and their own blunder. Great! And get this, their instructions to resubmit "missing" documents linked me to the same Rebate Status page with absolutely no information on how to resubmit anything. HAHA!

I bought a My Passport Ultra 1 tb 2 days ago. Never opened it. Took it back to Tigerdirect with the receipt. Employee tells me there is no devolution with this product. I read the receipt info about 14 days money back with unopened merchandise. He opens it in my face and says it was opened before. I ask for the manager and manager says I can't get my money back. Well, why did the employee open it in the first place without my permission? He says he has to verify everything is in the box. Makes no sense at all to me. Please give me your opinion. Thank you and excuse my grammatical mistakes.

I ordered a tablet that came with a case and keyboard, what I received was a tablet. When I called to complain about my order, I was told I was wrong and they shipped the correct order. I stated I have your e-mail confirmation of my order in my e-mail. It clearly states an Android tablet with a case and keyboard was paid for. The rep, then stated they no longer sold that item. I asked why was I not notified? And why was I billed for my order, and they should have contacted me before just changing my order. He said "you ordered wrong." I stated these tactic were what was called bait and switch and that was illegal. If you place an ad, you must comply with the ad. He said "we are a big company and not afraid of lawsuits." I then said "you are above the laws of this country" and he said yes. I told him I was going to file a complaint with every office I could think of, if I did not receive the product I ordered. He stated again "Go ahead we are not afraid. We are a big company." I asked for a supervisor several times but was never put into contact with one, finally the rep agreed to refund my money and send a call tag for the tablet I received, it has been 5 days and I have yet to receive a call tag or a refund.

I have shopped at Tiger Direct for at least 10 years. I have always been very satisfied with the products purchased and the repair services used. Just wanted to let you know.

Horrible experience with them. It first started with a email I received from tigerdirect.com. The email stated that I would received 15 off my 100 purchase after my order is placed. Placed the order and the 15 off was not there. Because I am busy with school I did not have a chance to call in until 2 days later. Once I called in the person I spoke with said they could not give me 15 off because I used paypal. Nowhere on their website or in my email does it stated I can only use a credit card not paypal. The person on the phone even challenged me to read the terms and conditions and private policy and nowhere does it state on there that I would not be able to use the discount with paypal. So once I told him that, he goes and tells me "okay we will give you $15 gift certificate." I obviously declined and refused to ever shop here again if they're going to use shady tactics to do business.

On August 27, 2014 order computer parts that totaled $1,050.53 according to the receipt from Tiger Direct. My credit card company called me that there was another charge on my card from Tiger Direct for the amount of $836.76 that they felt was suspicious. Being that there were two different charges on the card, I tried to contact the company which could not be reached. I called the credit card company to cancel all charges and to issue me a new card. This company should be removed from the internet.

On February 2014 I purchased 4 SSD drives from TigerDirect for $349.99 each. When I told my overseas customer that I had already placed his order and the total plus my commission, he said that the price was too steep since he saw the same drives for $249.99 each at Amazon.com. I immediately called TigerDirect and said that I was going to refuse delivery because I found a better price at Amazon.com. The TigerDirect associate assured me that if I accepted the delivery they would match the price. Well, I accepted the package, charged my customer $249.99 each plus my commission and today is August 22, 2014 and I'm still waiting for my refund. Nobody in TigerDirect answers my calls or emails, or twitter anymore.

January 15, 2014, I originally came in looking to buy RAM for a laptop upgrade. After looking in what associates call "the parts room" and not getting help, I looked for a manager. I found Jeff who was the tech manager there and he grabbed a sales associate who actually knew his stuff. The guys name was Thomas. I had an Acer aspire one and I knew I could upgrade the ram up to 4 but wanted to try 8. I asked Thomas if he knew if it would work and told me it should work. I asked if they installed ram and said they did for just $10. Doesn't include a full system check but only boot which was fine. Bought the ram, paid the labor and long behold it worked. There was a discrepancy with the price. The tag said $89.99 but it rang up as $119.99. They matched the price of the ram (shocking). Not too bad considering how much prices change at that store. After that Thomas asked if I needed anything else, and while I had him, asked about upgrading and rebuilding my PC. He quoted me $1400 with all the parts I wanted.

First off, I had to spend an hour on the phone with an incompetent and unhelpful service rep to wrangle the $150 Surface Pro 3 student discount. Major pain. When I made my order, I thought the worst was over. Boy was I wrong. My shipping address was different from my billing address. They made me jump through hoops for a good 2.5 hours, including conference calling my bank in on the call with their customer service rep and asking me to send them a copy of my lease as proof of residency. Not only that but they (without my permission) added the most expensive warranty onto my purchase (I was able to cancel it) and completely ignored my request for 2 day shipping, then had the gall to claim I had never ordered it in the first place (I ordered it on the phone with one of their customer service reps).

I ordered a computer for my sister through Tiger Direct as a gift. My brother-in-law always said they were good to buy from. Anyway I ordered and received the comp. Then a week later, I found it at Best Buy. It is the same model and same accessories. So I called Tiger Direct customer service to see if they would price match. The person looked up the one I was referencing and immediately started saying it didn't have the keyboard and mouse so I showed him it did. He didn't look. Then he said he would talk to a supervisor.

I needed to order a new PC for my wife. So I thought of Tiger Direct. First off the website made check out impossible. Every time I click check out, the website took me to a page full of ads and the only option was shop. Finally out of frustration I called the 800 number. The consultant I spoke to was very pushy about selling me things I did not want, to the point of being rude and inconsiderate. I finally had to tell him I had had enough of Tiger's hard push sales tactics and either cancel the order or ship it... An order that should not have taken more than 20 min took an hour and a half. NEVER again Tiger Direct. Don't walk away from Tiger Direct, RUN! I have ordered from Tiger Direct for a good number of years, have recommended them to friends. Never again.

I am being fair on my reviews. I purchased a laptop on Saturday at 2pm. I got a confirmation email that my purchase was successful with an expected ship date. It's Tuesday and no laptop so I track my order only to find out that there was a hold on shipping for verification of *something*. Turns out, my credit card is ok (as I expected) but my shipping address is not on public records!? I buy from Amazon all the time and never had this problem before.

Had been a loyal customer for years. Ordered a new case for a build.. turned out to be really cheap construction... Return was a nightmare.. Took more than a week for an RMA, then cost me $25 to ship it back.. Three weeks later, still no refund, so I call and Tiger Direct says never got confirmation from their "third party" vendor.. Gave them tracking number, they checked, sure enough it had been delivered three weeks earlier.. Now I wait another 3 to 5 days to get my money back.. Total elapsed since purchase is 40 days and counting.. Never again..

The UPC was TAPED to the rebate form. They received the rebate form, but pretend it didn't include the UPC and the bonus is that the item is no longer returnable, because the UPC has been removed from the box. ** Tiger Direct.

A few days ago I ordered a laptop at TigerDirect.ca and was disappointed by their services. I have noticed that I am not the only one who has faced the problem I had. I had placed my order on the 07/31/2014 and was happy to see an email send by Tiger saying my Order request was successfully received. Tracking information was given to me, as expected. Because I ordered on a Thursday and I had request a two day delivery, I didn't bother checking tracking information. It was on 08/04/2014 that I received a voice-mail (which I was unable to understand due to constant cutting) from an unknown source saying something about some item on hold. Now this call might not be related at all with my TigerDirect order because I had ordered some other items from other sources. But it got me worried enough to check my order status.

I have dealt with TigerDirect for quite a while. I had always dealt with the same account manager. This person has since left for whatever reason. I started dealing with another rep who was very undependable. I was then transferred to another rep. I then bought two tablets from Tiger, both of which were defective right out of the box. I returned them and it took quite a while to get a credit for them. Both times, the tablets' shipping was not refunded. I had to complain about this several times. I finally got the shipping charges back for the first one. I am still to this date dealing with the problem of getting the shipping refunded for the second tablet.

Made an order 7/16/14 for a single product with two-day shipping. After six day (four business days) the product had yet to arrive and the tracking information provided within my account on TigerDirect had revealed to me that the item had yet to be shipped. I called customer support and told them of the situation. The person I was speaking to told me that the item was to be shipped directly from the manufacturer... However, he could tell that the item was not in stock. To my surprise as nothing was noted on the facade of the website as I was shopping for products. Seemingly more insulting, the Customer Service Rep. also mentioned that the service department had been in communication with the manufacturing regarding this product the day before I called them. Yet, not a single call was made to me the day before explaining the situation.

I bought a laptop on 07/11 and am still waiting for it. The order was confirmed but then on 07/14 I received 2 phone calls and an email stating that my order was on hold and to call a verification number. After spending several minutes waiting, an agent transferred to another to confirm my credit card information. I was not told when the laptop would arrive, I checked with my credit card company and I was billed on 07/11 (the day I made the purchase). On 07/16 I received a message that my order shipped. I checked the tracking number and discovered it was going to Illinois and NOT TO MY ADDRESS!!

I bought a laptop two days ago and paid for 2 day shipping. The order was confirmed. Then when we did not receive it. We received an email that it was on hold and we had to call a verification ph number. After waiting on hold for 14 mins the person transferred me to the credit card department. After waiting for several mins - theory disconnected me! I called back and had to repeat the process only to have them tell me they had to verify my information. They asked me the exact same info I gave when I ordered!!! And then put me on hold again for 9 more mins... It is crazy.

It has been one month since I originally filed my complaint on June 9, 2014, and nothing has been done by Tiger Direct. July 15th--no reply so I am posting this message. July 8, I spoke with Supervisor Richard ** at 800-800-8300 ext. **. (Supervisor Kelly was not working when I called). He assured me that he would take this problem up with management and would definitely get back to me by email within 24 hours. My problem is with my Maylong M-270 tablet purchased from Tiger Direct on October 19, 2013 (one-year warranty) Order #**. All of a sudden it stopped working and I cannot get it repaired.

I placed an order for an mp3 player on Tiger Direct. They waited hours and then sent me an email saying that they oversold the item, but don't worry, they were back ordering it and I would get one. A few days later I get ANOTHER email reassuring me I'd get the item because it was on back order. As a result, I ordered accessories for this item and then after not hearing anything for awhile, I called, got a customer service rep who promptly started yelling at me, treating me like an idiot child for BELIEVING their misinformed emails. After awhile I got a supervisor who offered me a credit for about 3x what I had ordered for, since the deal I was supposed to receive was low priced. But I went to look at the rest of their mp3 players and discovered that they didn't have any mp3 players of any kind of quality in their online store, AT ALL. So after looking at every single cheap poor quality mp3 player that Tiger Direct lists, I asked if I could acquire another mp3 player elsewhere and instead have the credit I was offered to be changed so I could get something ELSE since their mp3 players are all garbage.

While their website appears full of cost-saving options, their customer service is horrible. I specifically went there in search of a refurbished desktop, as I did not want to spend over $200 on it. After hours of searching on various sites, I found just about the best model/specs I could get within this budget. Again, the problem wasn't finding it online, it started right after I made the order.

I am wasting 15 mins of my life to warn others of this SCAM by Tiger Direct. Avoid purchasing from this place if you can. They had a $80 rebate on Dell laptop and $25 off on $100 or more dollars (if you purchase an item qualified). I have ordered in January 2014 and did not receive the item that qualifies until Mar end. After a number of calls (mind you each will have at least 10-15 mins wait period), they gave up and decided one day to cancel the order (without letting me know). When asked about the rebate, they said you can't avail that. Fine. With lots of fight I got back the shipping charges, they charged me for the item that was not shipped (Dell was with free shipping by shoprunner). 7 - 10 days later I receive the item (I thought it was complementary for the trouble they put me into -- I was going by other shopping sites standards -- Amazon, Newegg, or any other place than this **hole).

I rarely get this pissed off at a merchant. TigerDirect should be ashamed. They sent a promotion, confirmed my purchase and then canceled without any notification. Ok, so that happens... but then they lied! They actually made stuff up about trying to contact us, timing, items in stock, etc. When I called them on these lies, the service manager could barely articulate an answer, finally fumbling over words but managing to give me a person for escalation. Still haven't heard anything. Probably never will.

Ordered a system and was told that it would arrive 7 business days. Ordered 6/16. Was shipped on 6/19 and on 6/24 according to the tracking number it was out for delivery. Delivery address is in California and the system was in Illinois. I got on TD chat and was told - it will be there by 5 p.m. I told her that it wasn't possible. It took them 5 days to get the system from southern California to Illinois, they were not going to get it into central California in less than a day (they shipped it from Brentwood to Naperville). I asked for a manager - never heard another word from the agent. I tried again the next day - different agent - same story - "It will be delivered today". It's 2000 miles away. Perhaps it's not a geography lesson that is needed - perhaps they need better tools, perhaps they need to question reality - perhaps they should quit lying to customer. Not sure if the system is still on it's way. I have asked for a manager several times and I am not sure they exist within Tiger Direct. It was a good price for the system but it wasn't worth the hassle. Heaven help me if the system doesn't work correctly. I am going to and urge anyone else to avoid Tiger Direct. They are not worth the hassle or the peace of mind you will lose.

Ordered new motherboard and new chip. Computer shop installed, no life. Tiger Direct said didn't take warranty out. Ordered new one and better chip. Paid extra for square deal warranty. Again called, keep getting transferred and hung up on. All work done from new unopened parts at computer shop. Total rip off shop ordering new processor and motherboard for me... Stay away from Tiger Direct.

I came in to TigerDirect thinking the fan on my computer fan was broken... cost 200 for parts then labor. Ok I was fine with that. I returned after a phone call stating that the fan was fine and I would receive a refund. I ask for a dx test and popup blocker set (to make it run smooth) you know just make sure there's no viruses! I picked up my computer and it didn't work at all. I was pissed!!!! They brag about how Best Buy shipped your computer off to somewhere else to be fixed... HECK AT THESE THEY FIX the problem not make things worse. I took the computer back 2 times and the problem never was solved... I hope they close this place down. IT’s CRAP!!!!!

I ordered a $1400 laptop from Tiger Direct and paid extra for two-day shipping. Checking UPS for tracking, I discovered it was drop-shipped from Ingram Micro, one of the largest distributors of electronic merchandise. The laptop arrived and the keyboard only had a few functioning letters. I couldn't even get through the "Set Up Windows" routine when first booting it up, so there may have been a lot more wrong with it.

I bought a removable disk drive from TigerDirect. In less than 3 months, the fan went bad. When I called them they told me that their return policy was for 30 days. I explained that I wasn't returning a product because I didn't like it or it didn't meet my expectations. I was returning it because it was defective. Their policy is that you have to go back to the manufacturer.

I tried to pay off my son's computer balance. I was informed that I had to pay by debit card, no credit cards accepted and the "customer service rep" did not know if they took cashiers checks. I was also informed that "they" could not tell me the balance of the bill unless my son was on the phone with me. My son was told the interest was 25% (it is 29%) and there would be no "interest if paid in full" by August next year, he is being charged interest. The store would not take payments so my son now has to pay by phone (another 15 dollar charge by the way) and cannot make advance payments because he has "no payment history". My son had great credit and now it is ruined due to TigerDirect. I will never buy from them again and I tell EVERYONE not to buy from them.

My husband and I needed a new television for our bedroom upon moving into a new, larger home. We have dealt with tiger direct in the past with great success, but this experience has left the words "Tiger Direct" blasphemy in our home. After the television showing up with a hole on the screen side and damage to the actual screen, we turned down the delivery from UPS and had it shipped back. We called immediately to inform them of the issue and explain why we turned down the television shipment. We called several times to check on the television's status for a refund, were told there are no exchanges and a refund would be issued when the television showed up at their warehouse.

Basically I ordered a desktop tower that was not the one I ordered. Spent $500 to receive something that would have cost $100 at a big box store. What happened to this company? They used to be good. I will no longer do business here, but it seems obvious that they won't be in business much longer as long as this kind of customer service keeps up.

Don't use Tiger Direct for PC repair. In Jax, Fl go to Total Business Systems, it's cheaper and more knowledgeable. I dropped off computer during rewiring of my office. I was having irregular power currents that were reeking havoc on my computers. TD charged me 29.00 to look at it and 89.00 to fix what they found, not including parts. I picked it up 5 days later, and bought a battery backup just in case, 180.00.

Cell Phone - Shipped wrong - Did not have 4GB of Internal Memory. I ordered as below but the one shipped to me have 2GB.

Tiger Direct sells items that does not have in stock. And they mailed me any item they want. It is up to their opinion of what I need and what I don't need. 10 years ago this company was fine and now after this company moved overseas, it became a scammer and cheater and fraud. They even refused to cancel my order even if they DID not ship it yet. I sent them 7 emails in 5 days requesting cancellation but I got no response. I contacted PayPal and in 3-way call with PayPal and Tiger Direct, I requested cancellation and money back, but nothing happened. Bunch of liars, jerks. Stay away. It is nothing but a headache.

Ordered an item on 4/23/14 and it said ships within 48 hours. On 4/28/14 I received an email stating it would be shipped out on 5/5/14, WHAT???? So from 48 hours now to 13 days!!!! On 5/6/14 still not shipped! I contacted them again. The first time they are refunding my shipping count. This time I want 20% off the purchase price and free shipping!! "No, sorry we can't do that," I'm told. Then, "escalate me," I say. "No I can't do that either." Oh did I mention that this item makes me lose $350/Day when it's not here!! So to be fair I give 8 days to get to me from the order date. So with this being 5/6/14 as of now I have lost $2,100 and more to come. We need to shut this so called company down!!!!!!!!!

On 02/09/2014, someone using my name charged $173.56 to my MC and TigerDirect.com accepted the authorization. I do not have my home phone # in their system and I have always logged-in in order to make my purchases. Apparently, they didn't care if it was the real me or not. They gave me some jerk's name (Cesar ** in Miami, FL) and his direct line. He never called back to assist me nor to address my concerns. In fact, I have gone up to 2 levels of authority in order to resolve this issue myself. Their lame excuse in so many words "it's your problem not ours." This really set me off! I have not ordered from TigerDirect.com since July 2011. Go figure now why would I suddenly want to do business with them? That's why I left them in 2011. Gut instinct works. Account was closed by TigerDirect, I wonder why? I canceled my credit card and by the way this person lives in Las Vegas NV. If had moved, I would have made the changes in their database in order to address future problems similar to this one. Oh yeah I live in TN.

I ordered a 55-inch flat screen from Tiger Direct. The first thing that should be noted is that they say on their site that most orders are shipped in 24 hours. I placed my order on April 25th. They didn't recognize the order till the 26th, even though they charged me on the 25th. The order wasn't made to have the item picked up until the 28th. This order was going from southern California, "L.A." warehouse according to the shipping company to Phoenix, AZ, approximately 500 miles! Apparently, the tv was eventually picked up on the 29th according to A.T.I. The company responsible for shipping this Television, so (shipped in 24 hours turned into 96 hours) to be fair, this was their free shipping option.. But they state on their site that delivery is made in 5 days to 11 days when I made this order on the 25th. Doing my math, the worst case was that it would arrive on the day of the party where it was to be presented, May 5th.. a Sunday.....

I visited for first time the Tiger Direct in Pembroke Pines, and I will don't go again there because the store manager with the name FRANK is a kind of person too rude. I saw when he was talking with a cashier, a young lady, by the way was very nice with me, and he say something to her with bad manners. That manager is too lazy, he doesn't like take care of the customer problems. He is there like a picture on the wall, doesn't know nothing about their policy returns, doesn't know about customer service and how to speak with his employees, is a decorative figure there. He is the only reason that I don't go again at Tiger Direct. Now I'm gonna say this to everybody because I felt like a trash that day. Thank you to read this.

Tiger Direct offers interesting price but one should expect an open return policy from a company who do not invest in local stores such as Best Buy. However, it seems to be falling into a death hear. I bought for $500 of equipment including a home phone system. When I received it, I immediately disliked it (mostly it was lagging between numbers) and asked to return it so I can get another one. They refused since the item was not broken. Of course I could break it but is it really what it comes to? I am through with TigerDirect essentially because they do not understand the whole concept of online buying and let the whole risk fall into the buyer.

I ordered a television from this firm. They issued two different orders for the one TV. They charged my credit card for two TV's. I called them three times and all I get is "we apologize". The way they operate their company they must "apologize" one thousand times a day. Finally, the "Customer Service???" lady was going to transfer me to a supervisor, but of course she could not even accomplish that. She disconnected me. Buy from these people at your own risk.

Was on hold for approximately 15 minutes before a representative that couldn't speak English answered. I asked if Tiger Direct priced matched and after repeating myself multiple times and waiting for her to check, she said that I would have to purchase first then have the price difference adjusted back to my account? What? I asked if I could have price adjustment first, then I was transferred to someone else who could've cared less to be there. The representative obviously didn't care. Without even looking the product up, he said he was in the sales dept and they couldn't price match under their cost. So I purchased elsewhere. After the several holds and fumbling, I was on that call for about 40 minutes. It was also the first and last time that I'll do business with this company that obviously doesn't consider their customer's importance.

I ordered a windows 7 os disc to replace xp. About 45 minutes later I contacted the people at tiger direct to stop the order because it was for 64 bit instead of 32 bit system..every time I called I got the same results. I was told it could not be modified yet because it was not in the system yet. I kept calling all day with no help from the people at tiger direct. Then I received an email saying the order had shipped..now they won't let me exchange because the package has been opened. They will never see my business again.

In December 2013, I ordered a Dell Venue Pro 8 from Tiger Direct. This order came with a rebate and also a $20 Windows Store gift card. First problem, I paid for expedited delivery and that was a failure. I won't go into all the details on this problem, but suffice it to say that when I contacted them to try to get some help changing the delivery when it failed to be delivered when promised--there was no help. They blamed UPS, but when I called UPS I was told that Tiger Direct had placed a restriction on it so that no one could change it. UPS told me Tiger Direct could change it, but when I contacted Tiger Direct for the umpteenth time, I continued to be told that they could do nothing. The truth is--they could do something but would not. As far as the rebate goes, I did actually get that - I used their expedited process which cost me a couple bucks, but hey, at least I got it.

I purchased several items and received AMEX rebate cards valued at $10 to $40. I made the purchase because the rebate made Tiger Direct the best deal. I would have purchased from a different vendor otherwise. The rebate form had hidden tricks to trip you in not receiving the rebate such as only one entry per mail. Forms that have trick entry boxes that can cause an invalid form. I finally received the AMEX cards only to find out that they are worthless. When I contacted AMEX they informed me the AMEX cards are not listed in their database therefore must be "fraudulent cards".

I'm a 24 year old single mother/college student. I received my student loan refund and decided that I wanted to buy laptop. My boyfriend had dealt with Tiger Direct years ago, and apparently they were a great company then. I ordered said laptop. Two weeks later the laptop still hadn't arrived. Decided to check the tracking info only to discover it was back ordered. Waited a little longer. STILL no sign of the laptop. Called customer service and complained only to be informed that said laptop was NEVER in stock and was NEVER going to be in stock. Rep asked if I would like to exchange for another laptop of the same price. Well, of course!

First, communication with Tiger Direct customer service assured me of software/hardware compatibility and the ease of installation. Upon receipt of the software upgrades and the hardware required for installation, several hours were wasted in communication with Tiger Direct and Windows tech support before it was determined by Windows support, that the software supplied by Tiger Direct was not compatible with my hardware. THE FIRST QUESTION ASKED! Secondly, follow-up contact with Tiger Direct only compounded the miscommunication, leading to further dissatisfaction. I am sure the problems will eventually be resolved; however, I know there are better companies with more detail oriented customer service people, with which I will do my future computer related purchases.

I purchased a tablet that was on sale, a micro card and HDMI cord, after much internal debate what I wanted. I ordered it and then received an email following that the cord and card were shipped..... The main question at this point was where is the tablet??? Well, after hours and hours (don't think you will EVER call. Was on hold for an hour and 15 minutes. While chatting with their customer service, just let the phone sit to see how long it would take, and no one ever did answer - yes, an hour and 15 minutes) they finally concluded they did not have it. The person told me to call back the next night (?) and had to use chat again, and they could not tell me an exact date, just end of April. So by then, so frustrated, I cancelled the whole order and bought thru Staples. I will never buy anything else and am sending this other stuff back when it gets here.

Ordered a computer from them that was in stock. After a week I didn't receive a shipping Email so I called to get a ETA on the order. Told that I would get a Email with a ETA in 24 to 48 hours. 72 hours later I called again. Was told I would have a ETA in 1 to 4 hours. 24 hours I called again, still no ETA. Told it was still at the drop shipper. I canceled the order and started over with a different company. When I ordered, delivery was to be in 2 to 5 days.

I started dealing with Tiger Direct over the past holidays. After major problems with the order, I researched Tiger Direct and their business practices. It seems they have a long history of problematic business and bad business practices. To try to fight a company like this is difficult, IF you don't know how to fight them. I can help you change this to make things right and give you the leverage against such companies.

If I could give a zero rating, I would. I purchased a TV online and noticed that my TV didn't ship and when I called to find out why, the customer service rep couldn't even tell me if it was because they didn't have them in stock or when the item planned to ship, so I canceled the order. Then, 2 days later, I get an email saying that my item shipped. I called to find out what was going on and they said there was nothing they could do and my 76-year-old mom would have to refuse the order. She lives in a retirement community and the odds of the retirement community personnel refusing specific orders is close to null. And I tried to explain this to Cust rep # ** and she just kept saying, "Well, there is nothing I can do."

Originally ordered A236-140058 HW on Jan 27. Paid ** via Bitpay on that date. Noted the following Wed. that the product had been changed to A236-140059 when gentleman from Tiger called me to get my serial number which is odd since this was a NEW order. The changed item was an upgrade license (also over $1200 cheaper). Since I cannot use and didn't authorize the change, requested that the order be canceled. (They refused to change it to an acceptable part number since the order had already been changed previously by them). The person that performed the change was unapologetic and only stated that Tiger Direct reserves the right to make substitutions.

I have bought several thousand dollars worth of equipment from these guys over the last 6 months. However, I order several monitors from them around Christmas. 3 packages were lost by UPS. I contacted Tiger Direct in early Jan. They told me I have to contact UPS and put a trace on each package. So I did that. I called them at least 10 times since then and I get the run around each time. Finally on Feb 19th after maybe the 12th call I am told they have no record of my issue. WTF, what about the past 11 calls? These guys will ship you a product, but if something goes wrong, you will not see your money again. There are many better companies out there like Newegg. Avoid Tiger Direct if you can.

Garbage. Sent me a defective HP laptop, wouldn't update to windows 8.1 and then wouldn't boot after the failed update. Sent it back for a refund and they charged me a 15% restocking fee. They then proceeded to send me back the exact same defective laptop, hadn't been fixed, same mac address. Guess what? It wouldn't update to windows 8.1 & again wouldn't boot after the failed update. Customer service is terrible. The first rep I spoke to didn't apologize once and then argued with me that he had. I had the entire conversation in front of me. Do not order from TigerDirect!!

I used to love going to the computer store. I've been going to Comp USA/Tiger Direct for years and never usually have a return. Don't normal have products that are defective. This January I bought a tablet for my special needs sister. I didn't know how well she would do with the product but I notice she is always very interested in cell phones and that she navigates them pretty well so I took the chance and got her an android tablet that I thoughtfully downloaded Netflix, hulu plus, and bunch of games on. I even threw on Facebook and setup her account on Facebook in case the off chance that she one day could correspond using them.

Okay, I am not complaining to be malignant. I still need some action taken by Tigerdirect.com. I'm a customer who has spent around $30,000 with this company over the last 18 months that's not chump change. Still, I have been generally pleased with my purchases and products. However, two of the last Sony computers that I purchased showed signs of an open box. The Sony that I am referring to is priced identical to Sony on their website so there is no smoking deal here. I like the convenience of it or should I say I was hopeful it would be convenient. IT HAS NOT BEEN!!

I ordered a poster board from this company and boy did I make a mistake. I ordered the product on 25 Jan 14. I had heard nothing back from this company, but they didn't hesitate to charge my credit card for $115 and change. Finally on 07 Feb 14, I called to inquire about the item and they said they would send an email with the details. Needless to say, I never received that email. On 10 Feb 14, I called to cancel this order and I was told it will take about 72 hours. It is now 20 Feb 14, and I still do not have credit on my account.

I placed an order for a combo deal that included a 50-inch Vizio TV and 7 inch E-reader which was then put on back order. After waiting 2 weeks, I placed a call to see what the status of my order was, as I had not heard from them in a week. I was told my order would arrive the following week. About a week later, I called again to check the status as I hadn't heard anything new. Not only had my order not shipped but they didn't have the E-reader in stock. I tried to get them to upgrade my order based on the value of the e-reader but they were unwilling to work with me. I feel they should have done something for me since they never would have fulfilled my order in its entirety and I was lied to about when my product would be shipped. Just know they are not customer focused and I would shop elsewhere.

The customer service is terrible. Ordered an item with 1-3 day shipping estimate. Two weeks later nothing. Contact them at least fifteen times to hear that it's back ordered from the manufacturer. Fine. Two more weeks pass and I get charged for the item and website says it shipped. They tracking code however shows it was delivered before it even shipped. Two more weeks of contacting them for a tracking number, being told I should wait 24-48 hours and then hear nothing back. Sent an email asking what the status was and get a response saying "I see your issue was resolved, is there anything else I can help you with?" Still don't have my item that I was charged for. Still have to fight with them. Worst company ever. I am going to devote my evening to posting my review in as many places I can find.

My son saved up $1200. He's only 14 years old for his own gaming computer, and asked me to take him to Tiger Direct to look at them. When we got there, the sales pitches were amazing. From the $1200 we had on us, they explain why we should do a custom computer. We agreed, and now the price reached close to $1800, an extra $600 that dad threw in. It took approx 4 days to be finished and pick up. We noticed we had an extra cooling fan with the package and was told that was part of it, which we paid for, an extra fan? REALLY. We were also told if the fan wasn't good enough, you can exchange it for the liquid cool fan. Well of course when we got home, the fan they installed sounded like a mini jet liner throughout the house. We had no choice but to bring it back.

Went through rebate hoops and hurdles twice after 9 phone calls...2 snail mails, activating software account, still denied claim....Rebates here are total bullcrap...

The rebate process administrators are doing a dis-service by denying rebates that are submitted. My submitted rebates have been wrongfully denied and I won't get what is rightfully mine due to unjustified denial. Either the administrator is an idiot or they purposely argue infractions with the submitted material. I had this problem a few years ago and didn't buy anything from them for a while but was tempted again recently and bought some rebate-priced stuff. When I sent the rebate material in, I was wrongfully denied my rebates. In the future, I'll gladly pay a little higher somewhere else if it doesn't mean dealing with the TigerDirect rebate goons! I'll never buy anything from them again... ever!

Absolutely terrible customer service. I returned a computer motherboard less than a week after purchase that had NEVER BEEN INSTALLED, and they refused to accept the return. The manager refused to give me a refund, claiming that the "pins were bent", and I would have to go through the manufacturer to get a refund. I've spent TONS of money at this place over the past few years and they chose to lose my business over ONE item - and cited an absolutely BOGUS reason for doing so. I don't know if this manager is new or not but he won't be retaining much business by treating loyal customers like this. HORRIBLE buying experience.

I ordered bluetooth headphones. Received them in a padded and sealed bag from SYX Distribution Inc, Harrisburg PA. Inside the bag however, was a torn open product box. The headphones inside were snapped in half and unusable. I notified TD via email, and they sent me the phone number of the headphone manufacturer! I'm kept after them and got an RMA# but am still waiting for "approval" and instructions. I noticed the headphones I ordered are now out of stock. I can only assume they lower prices and recirculate damaged products hoping some dope will accept the abuse.

My first order was fine however recently I have had a problem with an order. I ordered a tablet online including using my credit card and received a confirmation that it would be sent out. After not hearing anything for 6 days I tried to track the order using the tracking # I was given but it did not work. When I called their sales phone # I was given no help except to be told to purchase another one but in the meantime the price for the exact same one has gone up $70 which in this case was 30%. The rep was actually rude and gave me a non working email address so I could send them copies of their information that they sent me that they now claim they cannot find or does not exist.

I ordered a laptop from them that they said was in stock and I paid for 2nd day air. After having the recipient stay home all day to take delivery, nothing showed up. When I checked the tracking, nothing had shipped, despite accepting my fee for quick shipping. When I contacted customer service, it had never been in stock and they did not know when it would be -- but apparently they'd rather rack up a sale than let you know the truth. I cancelled my order, though at this point I am still waiting for them to confirm that by email as they promised. Not worth trying to save a few $$ by dealing with this company.

At first, I thought this organization was good to do business with, so I decided to make bundled purchase. The customer service was absolutely terrible and I was forced to cancel my order and to go into the store to make the purchase, (which was in fact $100 more for each computer), but I had to argue with the representative to let them know that I was fine to wait for it to come. It turns out that I was back-ordered then the shipping date was extended not once, but two times so far. I still have not received my order and the order was placed December 26th and the new shipping date for now is January 28. As a business professional, I am not pleased with this experience and I am not sure how long this organization can continue on this way, before the issues pile up more than they can bear. It seems that outsourcing the customer service and the shipping was not a good cost cutting strategy that will bite them in the end sooner or later.

I ordered a 'Barebones Bundle' from tigerdirect thru a listing they have on their amazon store front. It was to be a birthday present for my son who will be turning 18 and needs a faster machine to do his 3d studio max rendering for school. I researched and decided to go with TigerDirect over a different vendor/product, which I ended up buying after TigerDirect did not honor their amazon listing, and sent me only 2/8 items listed in this 'bundle'. Being labeled a 'barebones' in the computer industry indicates a PC in a case. They only sent me a motherboard and processor.

I had ordered a weather station for my Mother for Christmas on 11/27/13. I was expecting this before Christmas. On December 17th I called to check on my order status and they informed me that it was on backorder. I requested a product that was similar to be sent. The supervisor stated that I would likely get it before Christmas. Christmas has come and gone with no weather station. I again called on January 14th. The first customer service person told me that the ordered was cancelled. The next person was not helpful nor empathic about what I had gone through. I will never order from this place regardless of the cost!!!! This has got to be the worst situation I have gone through!

December 7th, I ordered a docking keyboard, through eBay Buy It Now, was required to to pay immediately (through PayPal), and was informed the item would be shipped in 3-5 days. Inquiring on December 21st, got me a run around that the product was not in their inventory and was being supplied by a third party vendor (which is in violation of eBay selling regs), and that the item would be sent by the last week of December. Item was never sent and thankfully the PayPal hold on the payment amount expired on January 7th. I subsequently found the item at Micro Center locally and purchased it. Tiger Direct misrepresents its inventory and is unresponsive to customer inquiries. The Florida Attorney General should investigate this company and move to put them out of business.

I ordered a turntable as a Christmas gift for my girlfriend. I bought it through Ebay using the 'Buy It Now' feature and paid immediately. I was told that the bidding had closed, the item was mine, everything was pretty standard for an Ebay purchase. One week after the item was scheduled to arrive I finally called their customer service hotline to find out what was taking so long. This was after two emails and an inquiry through Ebay's website, with zero responses from them. When I finally got someone on the phone, after about a 40 minute wait, I was told that the item was on back order, and they didn't expect to get anymore.

Ordered a game for Nintendo 3DS almost a month before Christmas with other items (lightning cables). The other items arrived, but not the game. Called one week before Christmas and was promised delivery before Christmas. Never arrived. Called two weeks ago and given run around, but was promised a call by Monday, 1/6/14. Never heard from them. Called today and told that no ETA for item and I would be refunded my money (More than likely I will have to do a charge back with credit card). The lightning cables have already fallen apart. This company is the worst.

Only sent partial order with no explanation. Called and was on hold for over 45 minutes. Finally got through and was told they had to check on the status and would call me in a day or two. Waiting for call now. Will never order from there again!!

I recently purchased a OEM copy of Windows 7 Home Premium. I paid for 2 day shipping to get it quickly. It took 8 days to receive it through UPS. UPS informed me that Tiger Direct has controls on deliveries that would not allow for an alternate delivery address due to bad weather. That was our first issue. After finally receiving the software I found that it did not come with a product activation key that was valid. I called their help line and the girl hung up on me when I told her my issue. I logged on to their website and went to live chat. The girl told me it was a Microsoft issue and could not help me, then blew me off. I contacted Microsoft and had to pay $40.00 for a new activation key after being told I was definitely ripped off by Tiger Direct for not supplying me with the activation key.

My wife and I do our Christmas shopping early to avoid the last minute rush. I purchased a Samsung 32" flat screen TV part # UN32EH5300 on November 10th. The TV arrived about 3 days later and the box looked fine so we wrapped it and put it away so our son would not see it. Christmas day arrives and my son opens the TV and transfers the mount from his old TV and puts it on the wall and turns it on. The screen is spider-webbed horribly... A little further examination shows that there is a crack at a screw hole on the top of the TV and my son also noticed that one of the corner Styrofoam supports was broken like the TV had been dropped in the box on its side.

My husband ordered a computer on Tigerdirect.com. It was scheduled to be shipped on a day when I was home from work so I could watch for the delivery. The UPS guy came and I went out to meet him. He scanned the package and it was flagged to be returned to the sender, TigerDirect. When my husband called to see what was the issue, they said they had put the wrong price on the website and would not honor the purchase. I understand that mistakes can be made but we were not informed of the mistake in any way, shape or form. We had to call to see what the issue was and the customer service was terrible. They said it wasn't their fault the price was quoted wrong and did not help us find any sort of resolution. Horrible customer service and we will never use this company again.

This is my first time shopping with TigerDirect. I ordered a 64 GB USB 3.0 flash drive. On the review page, the shipping charges were displayed as $4.30. On clicking submit, I was charged $7.28 for the shipping. I emailed the customer service to cancel the order and after 2 emails, I was told that order is shipped and cannot be canceled. I will never shop on TigerDirect and will also not recommend it to others. I tried posting this review on their testimonials many times and they conveniently do not publish it because it is a negative review. Buyers be aware of TigerDirect.Com. They are not what they claim. They only publish those reviews that are good.

I ordered four items (Order Number **), item #YYD1-754200, item# BAD-102126238, item# YYAZ-MMM6549YW, and item# M163-1040 on 12/25/2013 and authorized Tiger Direct to debit $107.65 (includes shipping) from my Amex credit card. I have a $30 cash back offer if I spend more than $100 at tigerdirect.com in a single transaction. Below is what happened after I contacted Tigerdirect.com.

While eBay sometimes not often anymore can be iffy, at least eBay has stellar service and protection and is always holding sellers to a higher standard as time goes on... I ordered items from Tiger Direct online during the Black Friday sale. I did not receive all my items. What I did receive stopped working or was garbage to begin with. As for the items not received I could not get through to customer service. It I am convinced is impossible as I tried for extended periods of time.

Last Black Friday Tiger Direct was offering a very good deal on a intel motherboard and CPU combo. I went to go order the product as listed and instead it kept redirecting me to a different product. I personally contacted Tiger Direct about the issue. it took me 2 hours on the phone to get ahold of anyone. The first person I talked to simply hung up on me. The second person I talked to told me that it had been a wrong listing and the company was no longer honoring that deal. So from the get go they admit they were honoring that deal. I decide to try again and speak with another person, who tells me instead of it being a incorrect listing that it's simply sold out. So what is it? A wrong listing or simply sold out?

Posted on here on Dec 8 about my issues with a damaged UPS I received from Tiger Direct. Now after 6 phone calls to customer service and 3 hrs 10 mins of hold time I still don't have a credit applied to my credit card for the UPS. After the 3rd phone call they credited $ 3.24 to me, then after the 5th phone call they credited the shipping - $ 11.24. Still waiting on the $86.04 they owe me. They consented that they did indeed receive the damaged unit back and keep promising a full refund. Absolutely the worst customer service in the world and I hope I save at least 1 person the grief of dealing with them. Newegg's customer service is 100 times better than Tiger Direct.

Purchased a bundle of Matsunichi portable 1TB hard drive + Total Defense software with two mail in rebates for each of the items in the bundle. As a result of deceptive business practices TigerDirect.com sells stuff with bogus mail in rebates which you practically cannot get. Their customer service is dreadful. They are full with automated useless responses on your concerns via e-mail. All that makes any interaction with TigerDirect.com very unpleasant experience. Never more! Stay away from TigerDirect!

I'm building a computer and I ordered all my parts from Tiger Direct. I was very impressed with some of the prices that they had. After I got all my parts, I ordered it with UPS 2-day air shipping. It said the estimated delivery date was going to be December 5th (My birthday). I still have not received it and it is the 23rd of December. I called yesterday and they said it would be early this week, then I called AGAIN today (Monday) and they said it should be here in another week (December 30th.). I was very disappointed with Tiger Direct's terrible shipping and communication with UPS about my package. Great Prices, Terrible shipping. I think I'll order from Newegg from now on.