TigerDirect Reviews

I bought a high end gaming computer from TigerDirect (Lenovo Legion ) which TD advertised as having a DVDRW drive. After receiving the computer I found it didn't have one. I tried calling TD many times and was giving the run-around. The support people I talked to were neither polite or helpful. Some gave me a "new" number to call which sent me back to the original number, or they forward me to a new number and the line went dead. I wish I had checked TD's reviews before buying this computer. Since I just received it today I will see if I can return it. Judging from my sad experience I am not hopeful.

Due to the Covid-19, my pregnant sister had to resort to telecommute in order to keep her self safe. I decided to give her a computer as a baby shower present. Looking at multiple sites decided to go with Tiger Direct. Big mistake. Order a desktop computer, mouse and keyboard combo, as well as a pair of monitors. The next day received an email confirmation showing that the two monitors I order are in "Backorder" status, which is not a big deal.-I called and the representative told me that is going to take 2-3 weeks, I'm fine with that, My sister can use her tv in the meantime.

When the computer arrived, the speakers didn't work. I immediately began contacting TigerDirect to fix the problem and received NO response from any of my emails. After 2 weeks, the laptop completely stopped working. I began calling, requesting a refund and was told information would be sent to me. Of course, nothing has ever been sent to me. My warranty was refunded, but my return on the laptop has been "in process" for over two months. So my laptop DOES NOT WORK AT ALL, and I have no funds to get a new laptop. I would not recommend ordering this laptop, ordering a refurbished laptop, or ordering from TigerDirect under any circumstances. Major disappointment.

I ordered a refurbished HP 820 G3 laptop item 42128093 from TigerDirect (sell by HPI). The display resolution only support 1366x768 and not as advertised for FHD 1920x1080. I have been requesting for return and refund for 4 weeks now. TigerDirect has requested RMA from HPI and no response. I requested TigerDirect to correct the laptop feature description not to cheat the other customer like my case. TigerDirect does nothing. The laptop is still advertised with the FHD 1920x1080 feature and keep cheating other customer. I wrote review feedback about this laptop and got rejected. That's why there is still no review for this laptop. Do not buy from TigerDirect or HPI.

I ordered 2 computers from Tiger Direct. I received 1 which was a used refurbished HP 360. The 2nd computer is a $700 HP Desktop and it never showed. After I reported it never arrived from the tracking. I called Tiger Direct let them know. They said they had confirmation it was delivered by UPS. That's is great because I had it shipped to a UPS store to avoid issues. The UPS store said it never arrived. UPS has opened an investigation. I have followed up every week for last 5 weeks and still cannot get a refund or a replacement for their lost order. Every time I reach out they tell me there is an investigation going on. Waste of time and money. Will never use ever again.

We have used TigerDirect for our Business for nearly two decades, but this was the first time we needed to return a purchase. We found the laptop computer we ordered was not the one our company needed, so I contacted customer service. After waiting for nearly 10 minutes for a representative, I was informed it would take 10-15 days to get a Return Authorization, we would be charged a 15% restocking fee (because we actually opened the box w/ the computer in it), and I was responsible for return shipping. Sadly, there is no reason for us to ever use TigerDirect again...their service and return policies are too outdated.

I purchased a motherboard from this company because it said "Available" "In Stock". After I paid $200, it read "Back-ordered" "Not in Stock". I called to cancel and a refund. They said it already shipped...and it is almost there? How is that possible? I just cancelled the order. So, instead of refunding me, they charged me again..for the exact same amount. So, now I just paid $400 for a motherboard I am not going to get. They refused to refund me, even though the UPS tracking # clearly shows it went back to their warehouse. This company is horrible and fraudulent. They know it, and don't care. Avoid them at all cost!!!!

We recently purchased an MSI laptop from Tiger Direct. From the beginning, the transaction was a mess. First, my Tiger Direct Account shows no record of the transaction. The shipping took over a week and 1/2, and it took TD the better part of a week just to locate the shipment and send me a tracking number. Finally received the computer and it has a faulty network card and keyboard issues. I called to get an RMA and was told to call MSI to get the return authorization. I tried to call MSI, and not one of the phone numbers TD gave me worked. I emails Tiger Direct and they gave me yet another non-working number. I finally emailed and got a return authorization from MSI.

Terrible products & customer service. I bought a refurbished Hewlett Packard CPU in April of 2020. It arrived and would not connect to my existing Acer monitor. I bought several sets of cables, nothing worked. I went back to TigerDirect and bought a new Hewlett Packard monitor. 2 days later they informed me it wasn't available anymore. I bought a different refurbished Hewlett Packard monitor. It arrived a week later and was visibly damaged. I hooked it up anyway and yes, the screen is cracked from no packing materials in the shipping box. A loose power cord and a cable were thrown in the box for good measure. I contacted TigerDirect after a half hour wait time and the girl that answered kept saying she couldn't hear me, I hung up. I immediately called back, another 30 minute wait/hold time and I was told that I would have to contact Joy Systems to get a case number, which I did.

I ordered a laptop that was rated A+ as a refurbished machine. When it arrived it would not hold its charge. In order to return I had to go through a subsidiary of theirs called Joy Systems which provided me with a RMA# which is what I needed to give to TigerDirect so they could process the return. I'm not sure why we have to do this and they don't do it internally but I did as I was told. 1 month later and 6 phone calls (You can't e-mail TigerDirect with a Gmail account) I still do not have even the Return label. I'm out over $500 and they just keep telling me they need more time to process. Very disappointed.

I purchased this gaming monitor online on 04/17/20 and paid extra for 2-day shipping, upon receiving the monitor I hooked it up and it is clearly damaged and will not function. 2 hours after it was dropped off I called and emailed Mariel from the customer service team. She asked for a photo and I sent the below and said she would process the return and that it would take 5-7 days for a return label. I did not hear back from them at all so I contacted them via email on 04-29. Again, no response so I tried again on 05-04 with still no response. I then tried calling the number on the email signature to call my account executive (Which has a different company name "PCM" on the signature). I was given the run around and was told I had to leave messages which were never returned.

Unless you plan to have a great deal of frustration, and you have tons of money to give away, do not deal with this organization. We are filing fraud charges on them currently. They have avoided multiple inquiries about a verified RMA and we get the runaround whenever we contact TigerDirect. I would anticipate closure of this company very soon.

I am updating my experience with Tiger Direct. The product was delivered today, finally! The company could have done a better job or their carrier X B O could have left a note or any kind of communication about so called previous missed delivery at first attempt.

Ordered from them 10-12 years ago. Americans move on average once every 6 years (old stat). I came to a friends house in Florida, Ordered a computer and THEY TOOK MY MONEY EVEN THOUGH THE ADDRESS ON MY CARD AND MY OLD ADDRESS DIDN'T MATCH. Said I need to prove it... But they took my money. No computer. They have to verify with the bank that they already took the money from that it was authorized. I need to spend a day and wait for an email so that I can generate proof that I live here (I don't get mail here). Said they can't refund my money until her supervisor gets in and she doesn't come in until 11 am! Hello Amazon.

I purchased an item in error from their website. I’ve been trying to return it for (5) weeks now and getting the run around. I’ve called NINE times now asking for a return authorization number over the course of 5 weeks. Each time they say “We are waiting on the vendor to give us a return number”. Let me give you a clue here... I paid Tiger Direct the $267, not the vendor. You should accept the return that you keep telling me is not denied but refuse to give me an RMA. I’ve contacted my credit card company to step in and I NEVER do that. Poorest customer service I have ever experienced from a vendor. NEVER AGAIN Tiger Direct, never! There are plenty of other places to shop to buy electronics. Terrible, terrible experience. Did I say terrible enough times? I could hire homeless people off the street and get better customer service people. I don’t appreciate being hung up on multiple times when asking questions either.

Purchased an HP Laser printer TigerDirect advertised as new, but when it arrived, the box was clearly labeled refurbished. Luckily, Paypal was used to purchase because all contacts with Tigerdirect to return the item were ignored. Terrible customer service. Nonexistent! Opening a case through Paypal was the only way to get a refund, but paid $49.00 to return refurbished garbage to them in order to get it out of the lobby of the business. This business is on my "will not do business with again" list because their advertisements cannot be trusted. Bait and switch is a real thing! Tigerdirect advertised the item as new and what was received was refurbished. One star is too high a rating as Tigerdirect doesn't even deserve that.

After an expensive new motherboard turned out to be defective, we tried to get it returned. Six weeks after multiple emails, most of which were us requesting follow up because we still hadn't heard back, the agent told me that I had to contact their vendor to request an RMA. When I expressed disbelief, the agent was rude and sarcastic. Seriously? They buy a product from a vendor, sell it to me, and then I have to go directly to their vendor to request a return for a defective product? Why didn't I just purchase the motherboard direct from the vendor and cut out TigerDirect, the middleman? I did phone the vendor and what a friendly, helpful, efficient group of people they turned out to be! So, perhaps I should thank TigerDirect for letting me know I shouldn't bother to use them in future, I'll just buy direct. I've logged a complaint on their system that they state is "with access directly to our president" but I'm not holding my breath for a response.

Bought a New printer from Tiger Direct in October 2019, came in defective. Called them up to return, it took them about three weeks to send me an authorization to return. I then found out I have to pay for shipping it back, cost $37.00. Initial cost of the printer was $150 plus $36 extended warranty. I also had to pay 15% restocking fee. I just got my refund back to my debit card, 1/11/2020, three months later, and of course not the whole thing, and after at least a dozen phone calls and them hanging up on me, and false promises. This is the worst company ever and I am WARNING everyone to stay away. You do not want this treatment, pay the extra money and buy from a legitimate company. WARNING: STAY AWAY, STAY AWAY, STAY AWAY, STAY AWAY.

I received a defective computer system from Tiger Direct. I only discovered the defect (camera not working) after spending a great deal of time migrating files and settings from my old system to the new one and installing programs such a Microsoft Office, my email program etc.. Because I didn't want to have to start over with setting up a replacement system, I decided I would live with the system without a working camera. I asked for a refund for part of the system price to compensate for the defective system. But I was told they would only replace the defective system or provide a $10 credit to my account for use on my next purchase, but the credit would be good for only two weeks. I was told "Take it or leave it!" That kind of customer service is wholly unacceptable!

I do not agree with all the bad reviews I have seen. I have bought parts from Tiger Direct for years and found great prices and good service. I recently bought a refurbished computer which had a bad DVD player. They offered to send a new dvd but I chose to return the whole thing. I shipped it according to their instructions and received a full refund promptly. Another time a really cheap sound card failed within a year and they replaced it with a better one. I feel this is a great company with great customer service.

I ordered a Brand New HP Laptop from Tigerdirect, only to receive the laptop a few days later with a torn nylon wrap and a "Property of LPL Financial" asset tag affix to the bottom of the laptop. I contacted the customer service about this, only to be told that the laptop is new and that all their new laptops must have an asset tag (this I will understand if I ordered a refurbished laptop, but not on a brand new laptop!). And that, if returned, I will be charged a 15% restocking fee! Why will I ordered and pay for a brand new laptop and received it with a "Property of LPL Financial" asset tag on it? And you want to charge me 15% restocking fee for returning it? THIS IS A RIP-OFF, A FRAUD and A SCAM!!!! I NEED MY FULL REFUND!!!! It's been a few days since I contacted the customer service for Return Authorization Label, this is yet to be received. BUYERS BEWARE!

Supposedly with the manufacturer warranty which turns out to be quire inaccurate. The refurbisher is no manufacturer. It repair and sells the computers through various distributors. And they only offer a 90 day warranty. Far less than Dell's 1 year on refurbished computers. In addition the terms and conditions of return are onerous. By the time you get through them the 30 days to return the item has passed and you are stuck. Poor way of conducting business. They also ignore unsubscribe requests.

I have been trying to return a keyboard for about a week, I have spoken with about 6 different customer service agents during the span of 4-5 days. Some of the agents blatantly hung up on me when following up on my return authorization status, other agents have brought up various other reasons as to why my return authorization is delayed. It is clear to me that they are purposely making it difficult to return items, against their documented return policy, therefore their practices are extremely unethical. I am willing to pay restocking charge and pay for the return shipping I just want to be done with this company once and for all!

I purchased a monitor for $160. in May of 2014 and somehow they added a subscription for discounts and (other benefits) for future purchases at rate of $16.66/mo. of which I had no idea. I have checked all emails back to 2014 and have found no evidence of its existence. Today I noticed a 16.99 charge (October 2019) on my credit card. I called the credit card listing number and canceled this hidden subscription. I have never purchased anything from TigerDirect site since that date. This hidden account over the years cost me well over $1000. I normally contribute yearly to the River Bend Foodbank, Davenport, IA and the way I see it they have taken 5,000 meals from the underfed families of the bi-state area (26 counties)!! I Just hope they have a very merry corporate Christmas. How low can you go!! God must have a very special place for you. Jim P.S. Can you make up the difference? https://riverbendfoodbank.org

This company is terrible! I placed three separate orders on Thursday, Friday, and Saturday, totaling close to $2000. I paid for overnight shipping. My overnight order will not be here till next Wednesday, the largest order is out of stock and will not ship for another week. 2 out of 3 orders delayed due to poor management. None of this, of course, is made clear on the website. When asked to speak to a supervisor I was hung up on. When I finally spoke to Lenard (**) I asked for a single reason why I should keep my order with them. The supervisor literally could not give me a reason to do business with them. This is the result of outsourced customer service. This company doesn't work on the weekends either! Absolutely terrible experience and the entire time I didn't hear a sorry, or even an offer to refund my overnight shipping that takes 2-3 days. BUYER BEWARE. DO NOT SHOP HERE!!!

TigerDirect has archaic shipping policies. They try to “verify” the person’s address who the product is being shipped to through a faulty system. I was unable to ship a computer to my daughter, who is attending UCLA, because they couldn’t verify she lived at the address I wanted the computer shipped to. VERY FRUSTRATING. If you are buying a gift and want it shipped to an address that is different from the billing address you should buy from some other company to save yourself huge amounts of frustration.

My first experience with TigerDirect was probably 25 or 30 years ago when they offered a Windows 3.11 and Ami Pro bundle that moved me from DOS to Windows. But now and for as long as I can remember, "REFURBISHED" is all they sell. I've unsubscribed from their emails (for what good THAT will do to stop them) and, from what I read in the other reviews, "REFURBISHED" does NOT mean to look and perform as new. I'm not sure in whose basement or garage their products are "REFURBISHED," but it sounds like it's not at the OEM. Until TigerDirect gets away from reselling original owners' problems, I'll blacklist anything they send me after unsubscribing.

Bought a hard drive and it showed up damaged. TigerDirect ultimately refused to provide any support whatsoever. Would not accept the drive as a return, would not exchange for a new one. They pointed me to the manufacturer's website and would not provide any help at all... Don't buy from them.

Hi, I was seeking a good used laptop in order to give public presentations. A friend recommended TigerDirect. I bought the best one they had on the site at over $500. Next up was loading it with Microsoft Office and learning powerpoint. All well and good so far. Had to learn powerpoint. Did so. Diligently worked on presentation. Needed to purchase Display Port - HDMI cord. Picked up a new cord at Fry's and went to my presentation. Thirty people waited while I tried to get the presentation to show. No luck. It would NOT connect. Had to reschedule. Embarrassing. Had it checked out. Display port was non-functional and maybe impossible to fix. Now need to go purchase another laptop to do the presentation.

Purchased a refurbished Dell E7275 laptop from TigerDirect 5/25/19. Received defective product, and filed claim to return under warranty statement. FIRST.. I needed to email pictures of defect to Joy Systems (owns TigerDirect). Any # of customer service reps promised action and or results after I had mailed photos, without any confirmation. Finally on June 12 received RMA, and followed instructions to return. After a number of calls to "Joy", began the dispute process with PayPal. PayPal as always comes through, and on July 9 received refund from "Joy Systems". If you want the "Joy" taken out of any purchase from TigerDirect, do not do business with TigerDirect or Joy Systems.