TigerDirect Reviews

Looks like this has occurred quite a bit to others, but I bought a MBA and IPAD PRO and a couple days later the orders were cancelled without notification. Charges are still present on my credit card. Apparently, TigerDirect is in the business of false advertising, order cancelling, and keeping of funds. Will most def report them to BBB since this is essentially fraud.

Ordered a PC on Dec 15 2022 as a gift. Rec. on Dec 26th in poor condition from 3rd party vendor (Blair Technologies out of KY), submitted pictures for refund process and sent back for refund well within 30 day timeframe. They received product on Jan 10th 2023 which still had 10 days and received no refund. I have contacted this so called company no less than 6 times through email and they have never replied after receiving their product. I am now out $200 and no PC. AVOID AT ALL COSTS...POOR PACKAGING AND CUSTOMER SERVICE and is nothing more than a scam.

The company has "get it tomorrow" on their website so I paid $200 extra to get some headphones shipped to my company. They call me several hours later and say "These won't be there for 4 days." But proceed to tell me that I can change to standard shipping and get them whenever. Terrible.

I ordered a firewall from this website and paid for 2 days' delivery. After 3 days the Item didn't arrive and upon checking with support the item was out of stock. I didn't get any email or phone call updates from them and I had to check the status of this item myself. They don't only didn't update me about the issue but the website still allows you to buy the same exact product and choose 2 days of delivery; while everyone knows the product is out of stock. TigerDirect is a SCAM.

Only order from TigerDirect if you do not care if or when you ever receive your order. They used to be great, but apparently they cannot compete with Amazon, Walmart, others. A week has passed and they still have no idea why they haven't shipped my order. This was the one time I strayed from Amazon... Never again.

I purchased a cord for a Seagate Hard Drive. When it arrived, I plugged it in, but it didn't work. I thought it might have been the hard drive, so I took the drive and cord to a local computer repair shop. The computer repair shop determined that the cord was bad. I purchased a new cord from the repair shop and have had no problems with the hard drive. I notified TigerDirect and since the 30-day time limit had expired on returns they were not interested in my feedback or refunding me.

Date: 04-06-2022 until 06-10-2022. Issue: I'll make this as simple as possible. We ordered 2 UPS in 2 different orders on 04-06-2022 that showed as "In Stock." We were given a delivery date in April around the 15th. Order did not come. Contacted cs by phone. New delivery date on 05-29-2022. Order did not come. Contacted cs by phone - given new delivery date - I asked if this date was absolute and ironclad - they assured me it was.

I purchase Apple Airpod Max Headphones from TigerDirect. Two days after receiving them I decided to send them back, the quality just isn't there for $500. My Airpod Pro had better sound and noise canceling. I checked on Tiger's site and could not find how to start the process of returning an item. Apparently, you must call. I spoke to customer support and they said since your item is not defective we're going to charge you a 15% restocking fee, which is $75 and I'm responsible for shipping back, probably another $25 due to the weight of the box.

Awful money-grubbing company. I’ve been without a computer for 3 months because internally they produce broken computers and have terrible customer service with their ADATA manufacture. Overall, I’ve probably made we’ll over 30 calls and collectively over 8 hours on the phone with them. I ordered a Xenia laptop which was great at first, but after a week of using it, the screen became distorted and no matter what I did, it did not fix it. I called about 7 times and every time they gave me a different answer and how to return it, whether I needed approval from the manufacturer and more. To top it off, they never followed up with their calls while they constantly told me they would via call or email. It took me a month before they let me send it back and before they wanted pictures of the packaging which I had fortunately saved. I ever took the Xenia laptop beyond my room or even treated it the abuse that typical laptops would weather, but it broke regardless.

I purchased a 6TB WD (Black) internal SATA hard drive from TigerDirect. The drive was DOA, not even being recognized in BIOS, and was making a strange click noise. Based on my field experience, this is a defective hard drive, so I proceeded to initiate the return process as per their policy. Part of that policy, is to contact Western Digital (WD), and conduct troubleshooting efforts with said manufacturer - which I did, and resulted in a confirmation that the product is indeed defective. I re-contacted TigerDirect with said WD Case Number from WD and the RA process was granted. They included the RA # and a return shipping label. The defective drive was repackaged in original packaging and returned as instructed.

I think this is one of the better PC/auto parts online sites. They do have a huge selection of products to choose from. Like memory or graphics cards. Lots of desktops, laptops, modems and speakers new and used everything. I think this site will be around for a long time to come. God bless.

I purchased my computer from Tiger Direct September 26 2021. The computer arrived damaged and didn't work. I had to send pictures, I did. No response. I called in they said they needed more pictures, I supplied them...4 times. I started the claim process on October 8th the day I received the computer. Then I contacted them again on Oct 12,13,14,18, 29. Then again on Nov 6,11,14,15, 20, 29. Then again on Dec 8, 16 and 27. And today January 3, 2022. Still no response.

Place an order on September 27 after confirming the item I needed was in stock by phone. I emphasized the importance of receiving the item within the next 4 to 5 business days as I needed it for work. After seeing that the item still had not shipped after 3 days, I called again to check in about the shipping status. I was told not to worry and it would ship in time. The rep basically brushed me off like I was an inconvenience and I was impatient. I gave her the benefit of the doubt and I waited a few more days and the item STILL hadn’t shipped. So I called in October 4th to cancel my order. I also followed up by sending an email right after to make sure it got done. I then placed my order elsewhere so I wouldn’t have my time wasted any longer.

This place is a scam. They take your confirmation and then tell you to call a number for a FASTER DELIVERY DATE. I called the number and he said my card was declined. That is because the charges they were trying to place were under a fast-food category!!! I ordered from TigerDirect about 10 years ago. This is so sad and disappointing.

Trash Products/Trash Service.... Nothing more. Order a Computer that was defective right from the box and then was directed to another company for replacement which has still not taken place and TigerDirect is taking no action on their part.

Ordered motherboard. It was defective. In order to get new one, replacement, they charged 3 times the price. After 3 weeks of waiting for refund, was told the chip was damaged and they won’t refund until I sent them second one. So not only they refused to pay back money for the first one but they are also refusing to refund for the second one which was three times the price. Total 2000$ down the drain. They are a bunch of scammers!!!

On August 27 I ordered a computer (laptop) from TigerDirect. I received it on September 7, though it was in stock. I could not get a tracking number nor any information on my order. The website tracker kept blaming me for not putting in the correct order number or my correct zip code, which is a joke, as I got the order number from TigerDirect and I know my zip code. When I got someone on the live chat, he informed me of the correct order number and my zip code, which were what I had input and it still did not work. I finally got him to give me a tracking number. When the laptop arrived, the display was terrible; all blurry and the contrast was awful, except when I changed it to the very furthest setting. Even then, it was barely readable.

The worst company and see why haven't shopped here in years. Cancelled my order when their crappy system was showing in stock. Customer service won't even respond. Now they have stolen my money for a free 72+ hours loan. DO NOT DO Business with this company!!

I placed an order with TigerDirect for a printer that was listed as "in-stock" when the order was placed. The order confirmation received via e-mail listed a back order with no estimated shipping date. When attempting to cancel the order, they have stonewalled sending a confirmation of cancellation and have withdrawn the money from my account. I will not do business with them again.

First of all I bought this desktop computer for my parent so they can learn on 6/17. The UPS they used to deliver had problem and missed delivery so I didnt get it until end of June. I went over to my parent help them setup on 7/23. Found out the computer doesnt work at all. I contacted TigerDirect. Told me nothing they can do and will not refund because it's over 30 days!!!! I didnt get the computer like 2 weeks before. How does that count as 30 days and I had to file claims with UPS because they didnt deliver to me and was lost. Someone please help me get refund and contact information.

Just cancelled the last order I will ever place with Tiger Direct. I ordered a printer. Before placing the order I called customer service to verify the printer was in stock. Customer service verified the printer was in stock. Delivery was guaranteed in 3 to 5 days. After 5 days with no emails or updates I called Tiger Direct to ask about the order only to be told the printer was back ordered. I cancelled the order and will not be ordering from Tiger Direct again. I have wasted 5 days and will need to place the order with another, hopefully more dependable, business. Tiger Direct is trying to become the Wal-mart of online suppliers with the service to match.

I ordered a new CPU for computer, received an opened used one, emailed several times was ignored, used chat option and was told to call, called and was told there is no way to prove I received a used item and basically too bad.

I wish I had read some of these other reviews before I tried to order something from TigerDirect. I ordered a headset from TigerDirect over a month ago. The next day I got an email from TigerDirect saying the item is on backorder. I decide to cancel the order and purchase it from somewhere else. I followed the directions on their website. I went to a form on their site and filled out all the required info to cancel the order.

I placed an order for 3 MacBook air computers from TigerDirect. After placing the order and providing my credit card information I received a confirmation email stating: "Thank you for your order, YEHUDA! We’re pretty speedy when it comes to processing orders so if you need to change anything, give us a quick call at 1-888-278-4437. Keep an eye out for your shipment confirmation… You’ll have your order in no time!"

As titled, it's really a scam business tbh. They have many excuses for not fulfilling order. If you bought something on their website with discount? Good luck. Chances are that they'll cancel your order due to `Out of Stock`. If that was the case why not just prevent people from placing the order in the first place? Also, once you ordered something, you'll get a ton of spams in your inbox the second you placed the order. The whole practice is very shady.

Purchased Mac Mini from them. Received confirmation. Card was authorized. Called them to confirm that product was new with warranty, they checked the order and confirmed. For four days order is still “under review”. Called them, guy in foreign country cannot find my order. Then tells me that they out of stock and order, most likely, was canceled. Mind it, he still couldn’t find my order. Terrible service!

Tigerdirect is unfortunately a site where the buyer must beware. Placed an order for a Lenovo PC, received confirmation and applied payment. Received an email confirming order but then received an email saying that the order was still in my cart. Went back online to complete the order. Received another email confirming the order and received yet another email saying the order was still in my cart. Went on line to recheck and the order was in fact still in the cart. Tried but was unable to reach anyone to discuss and confirm the status of my order.

I purchased a Lenovo Chromebook from Tiger Direct in April, 2020. I sent it to Joyce Systems for reppair. In Jan. 2021 Joyce systems received the Chromebook. Joyce systems contacted me timely that the item was out of stock and on Jan. 22 requested I request a refund from Tiger Direct. What a nightmare, 1st Tiger Direct requested I sent to Safeware Warranty. However the warranty was for an addtional two years coverage. The warrant company turned down my request. I have called Tiger Direct several times about the refund and every time they wanted something different. This company should not be in business, because they treat their customers terrible.

I placed an order through Tiger Direct for a new computer monitor. However, the listing never said it was currently back ordered. After going through the payment and placing the order I get the message its currently out of stock and will ship as soon as they get more. I wasn't terribly upset over this, but I did look around some more as I needed it sooner. I found a different seller in under an hour who had it in stock so I canceled my Tiger Direct order.

I ordered a computer. Next day I realized that the PC would not meet my needs, and I cancelled and put a better machine in my cart, to be finalized when I received credit for the mistakenly ordered machine. All I got from customer service were repeated emails asking I had talked with a customer service representative yet. Meanwhile, the original order was processes and shipped and tracking shows that it is on its way. It has been several days and still no ability to contact TigerDirect either by phone or by email. I am dismayed by the inability to contact this company regarding this matter. I will never do business with this company and will certainly advise my friends to shy away.

I have been buying from them for years but now they are horrible. Don't buy anything from them if you ever expect any support, returns, or be able to contact anyone. I've never seen anything like this. I bought a computer that has some issues. They won't answer their phones or respond to emails.

We purchased a computer from Tiger Direct. When the computer arrived it wasn't working right. Lines across the screen. We contacted Tiger Direct. They said there weren't many computers that we had ordered left and suggested that we go ahead and order a new one. That it would take 3 to 5 working days to get the shipping label to return the other computer and then the refund. So we ordered another new computer. Here we are 10 working days later with 2 computers. The new one we ordered which is working great and the one we are waiting to return so we can get a refund. So we have basically paid for 2 computers and waiting for the label to send the bad computer back. We have contacted them various times and they blame it on the holidays. The 5 working days were before the holidays. All we want is a return shipping label to send the bad computer back so we can get our refund.

I placed several calls to inquire about my order which has been in the same status for weeks. They mentioned they'll update via email and I am unable to connect with customer service as that line hangs up each time. I responded to the online bot for a call back. They say I'll get a call in 24 hours and never do, then they have some lady emailing me from customer service asking if I had ever been contacted. I've told her 3 times I have not and she always responds saying she'll let her supervisor know... still no call! Then I ask her to cancel my order and I never heard back from her again!

I purchased a computer on 10/9/2020 and received it several days later and it worked fine for about a week and started slowing down when booting up and eventually stopped altogether. I contacted customer support and told them what happened and was referred to tech. I spoke to tech and advised them the problem and they checked to see if they had a replacement computer and was advised that they did not and that I had to contact customer service for them to request a RMA or case #. I got an email from customer service a few days later stating that they were waiting for a return label and that when they received it they would send it to me. That has been several days ago and I have not received it or any word from them regarding.

I bought a computer and it stopped turning on after two weeks. I've emailed support three times each in a different method and they do not respond. I will be disputing the charge through my credit card company.

Tiger Direct has the worst customer service I have ever experienced, which says a lot because I am an Xfinity customer. I purchased a Synology router from Tiger Direct that was DOA. I called customer service and initiated a return. The rude representative said they needed to obtain an RMA from Synology and it would take a couple of weeks. I feel this is ridiculous, but I accepted the situation and waited. I contacted them three weeks later and after getting cut off multiple times, I finally spoke to a ‘customer support representative’.

I purchased a UPS (Uninterruptible Power Supply) from TigerDirect. they ship with FedEx. Received an email that the unit was damaged. I contacted FedEx and they said it was not their responsibility to contact TigerDirect. I called TigerDirect and they said the unit was shipped and they would not accept any responsibility and couldn't help me. FedEx and TigerDirect are in cahoots and they're not respectable businesses. Never buy or ship from TigerDirect or FedEx. Going with UPS from now on.

Purchased a "new" computer which arrived in an open box with the packing material stuffed in the bottom, not even a good a attempt at a factory repack. We could not even start the Win 10 sign in. Their 'help' desk referred us to a third party for assistance, not how you want to set up a supposedly new machine. We tried to return the purchase as a clearly not new machine, but were given the runaround for weeks. Had to dispute the purchase with our cc company. These guys are complete crooks, do not use.

I purchased a MacBook Air from Tiger Direct and after a week (it was supposed to arrive in 2 days) I got it. The battery only lasted less than 4 hours, when it's supposed to last at least 10. I called to return and I've been waiting for them to send me a return label for 2 weeks now. I keep calling and they keep telling me they will send the label the next day, but nothing. Then, I talk to a supervisor and she tells me the return has to be approved and it takes 3 weeks after it arrives in their warehouse where it gets processed for about 1 week. This is ridiculous. DO NOT BUY FROM TIGER DIRECT!!!!

I purchased a computer on Saturday 8/22/2020. They took $569.00 from my business checking and then on Sunday sent me an email telling me my order was canceled. Finally was able to contact on Monday and was yelled at. She would not listen to my concerns and tried talking over me that went to yelling. She hung up on me when I yelled back telling her not to yell at me. All I want is my money back. Right now, I am not sure I am going to get it. I think they want to keep it and make me reorder something else. I do not want to deal with them EVER again and suggest no one else does either. I have been through this before but not this bad. I finally got my money back after they sent me a defected computer twice. I am DONE with them. Actually shame on me for giving them a 2nd chance.