TigerDirect

I purchased a refurb HP desktop for our business, installed it and everything worked fine. Came in the next day and it was dead. They told me I needed to call HP to get a Case# which I did immediately. Called TigerDirect back and gave them the number and they said in a couple days I would receive a Return Call Tag to ship it back... That was over a week ago. Every time I call customer service they put me on hold for at least 15 mins (I am sure they hope you hang up) and when they do come back to you they give the same answer that they are waiting on HP. Buy somewhere else. Do not put yourself through the waste of time!!!

I'm glad this is the 5th website that pops up when you search TigerDirect. I will never purchase from this company again. I thought they were like a legit company but come to find out they are just a third party distributor with no control over the products they are selling. I purchased a brand new Levono V330 laptop in mid-January 2019 for school. The computer started having issues right away. It was really slow. Then a blue Windows error screen popped up saying critical process died and it would crash.

I ordered double of each: motherboard, processor, and 2 sticks of memory on Sunday, Jan 17th. The total cost was over a thousand dollars. On Monday I got an order confirmation in my email...Cool, I thought. Tuesday morning, I got another email showing that it was shipped in three separate boxes. No problem, I thought. Tuesday night, I went to a store to buy groceries, and my account was overdrawn. When I checked it online, I noticed that they "held for signature pending" the total, and then again for each additional box, double charging my bank account. I'm now overdrawn and accruing fees. I called customer service and they told me that was just how they process the financing.

I purchased this laptop 5 months ago. HP EliteBook 8460P. It crashes every time I turn it on. Says Windows not installed properly. Then it spends hours trying to update Windows. Then it says not all updates were successful. Crashes over and over. Garbage.

"Reference Order #: **. We regret to inform you that the SKU 41690003 REF Z640 XEON E5 2640V3 2.6G/32G/1T/W10 MC HPI you ordered cannot be fulfilled. Unfortunately, our stock is completely depleted and it can no longer be sourced from the vendor. Can’t fulfill order." NOT DEPENDABLE. DO NOT WASTE YOUR TIME.

Received a broken in multiple places Lexmark printer/scanner from TigerDirect and never got a satisfactory response from the customer service team. I literally called 10 times and got absolutely nowhere after being put on hold multiple times for hours at a time. Was told there is no supervisors on the job and it was almost believable. Never got anywhere with them and put in a claim with PayPal which doesn't seem a whole lot better. Suppose to get a answer Monday after waiting with PayPal for 30 days. All the while I have had this oversized box in my living room just in case someone eventually wants this piece of crap back.

I ordered a specific video game from the website. I was sent the incorrect, cheaper version of the game. I called 5 times and was promised an email for free shipping back and then, when they received the product, I was to get a full refund. I also emailed them. I never received the free shipping label. I finally had to dispute the purchase with my credit card company. I will NEVER deal with these people again!!!

I ordered a laptop. I received an order confirmation and noticed that TigerDirect placed an auth on my credit card for the amount due. Two days later, when I hadn't received a shipping confirmation I looked closely at the order confirmation. In small text it read "Please call". Strange thing to put on so subtly if will hold up my order. I called.

I am a secretary who doesn't have much in the way of $$. I was thrilled to get a deal on an open box TV when my old one died suddenly. It was difficult to wait and I was so excited when the box arrived. It looked nice, and then we plugged it in. It didn't work!!! So, called tech and went through the steps. STILL didn't work. They told me to ship it back and they'd send a call tag within 24 hours. BUT, they wouldn't send another TV. Okay, I call customer service, I ask if there's ANY way they could make me a deal on something comparable even if it cost a little more, NOPE. Call and talk to a supervisor the next day I was told.

ZERO stars for TigerDirect and Joy Systems. TigerDirect and Joy Systems are irresponsible, non-responsive vendors. Purchased a refurbished laptop computer from TigerDirect. They had Joy Systems ship it to me. IT DID NOT WORK! AT ALL. Wouldn’t even turn on. They shipped me a battery pack replacement. THE COMPUTER STILL DID NOT WORK! I sent it back and did not want anything more to do with either company. They sent me another, refurbished laptop that I DID NOT ASK FOR! I contacted Joy Systems to return it and get a refund. They said only TigerDirect could do that. I contacted TigerDirect. They said it was Joy Systems’ responsibility.

I will keep this short. I ordered a refurbished Computer. It took 4 weeks to receive the computer after several phone calls leading up. They said they were out of stock (even though they accepted my money prior to notifying me). Received the computer and have had nothing but problems. Unclear of what has caused the problems, but multiple computer repair tech have said something to do with the computer itself. Called customer service and nobody answers the phone or returns messages.

I ordered a Dell laptop on the 4th of July and my credit card was charged for it. Then on the evening of July 5th, it was charged AGAIN for the exact same thing! I tried calling them but they were, of course, already closed. I called customer service on July 6 and was told that the first charge for the full amount was a "hold" charge and that my credit card was charged AGAIN on July 5 when the product was shipped to me. I told the rep that put my credit card over the limit and that I could no longer use my card to even buy gas or groceries. She said it would take 24 to 48 hours to reverse charges and that there was no way she could change that. I told her that this is the first and last time I will be a TigerDirect customer. I e-mailed them but they have yet to respond.

They have a substantial markup on their products compared to everywhere I looked (after a purchase I made). I purchased a processor from them and when I got it I realized that I would not be able to use it on my pc. When I called about a return I was blown away. 15% "restock" fee right off the top then you have to pay for shipping (I understand the shipping). So after doing the math I would have to end up paying almost $50 to return an item I purchased by mistake. WOW! This was the 1st and last experience with them.

I purchased an ASUS ROG laptop for $1600 plus the extended warranty thru SquareTrade. A total loss. The computer was a lemon and had to go to ASUS immediately. It has never been right. It has since been to SquareTrade and comes back appearing untouched - dirty and not repaired. They send it out to a third party - know this. My purchase has been a complete loss and now TigerDirect has been bought out and doesn't support my purchase and because of the waste of the extended warranty the time has run out for me to get anything done about it. Instead of a quality purchase that should have lasted, I am out $1600 plus the extended warranty and stuck with a lemon and need a new computer and it has been like this since I got it.

Hello everyone. Stay away from tigerdirect.com. I ordered 1 refurbished laptop from TigerDirect. It was look like big screen on their website. I got with small screen laptop. Anyway my second order was Lenovo i7 gaming laptop. I ordered it on Wednesday and I paid more than 43$ for 2 days. Faster delivery. Total price was 916$. They didn't bring my package on Friday. I called them more than 20 times. Someone said, "We sent it to you at 1 p.m" but anybody didn't bring it. Anyway I called them again. They said, "We will send it until 10.30 p.m" and I never get my package. I called FedEx because someone told me from TigerDirect like we working with FedEx and I called FedEx but FedEx's customer service worker told me there is no any information about my package. Anyway no more order from tigerdirect.com. Stupid liar TigerDirect.

On Dec 12, 2017, I ordered a $900 TV for overnight delivery. I gave TigerDirect 2-3 days to deliver, even though I had paid for overnight. I then started calling to see where the TV was. TigerDirect couldn't answer my question and had me call their shipper. I called their shipper multiple times, and the shipper told me they didn't know where the shipment was. Ultimately, the shipper told me the shipment was lost. They told me to call TigerDirect and tell them to ship another TV. Instead, I called TigerDirect and told them to just cancel the order and issue a refund. Several weeks later, in the last few days of December, the shipper called and asked if they could arrange delivery. This is after they told me the shipment was lost. I told them not to deliver, as TigerDirect was issuing a refund and that the product had been ordered for overnight delivery.

Our company went to the Tiger Direct website to purchase a processor for a computer. When we received the shipment we received (2) fire pits - yes Fire Pits - instead of what we thought we were purchasing. When we contacted them, first, I tried 6 times to get to a customer support person - pressing the number 2 sent me into oblivion and I would have to call back. So finally I pushed 1 for sales and spoke to a representative. After over 1 hour, we were told that the description on the website did not match the product in the warehouse, and the part number on the website was in fact a fire pit. So in essence that is what we ordered. WOW! can I just say...

I rarely write anything good or bad about a company but beware about ordering from this company. If I could give them a zero I would. The computer I bought did not turn on and when it did the drive was very old technology. Their customer service is terrible - to return a product, first I talked to customer service who said the only way to return merchandise was to first speak with technical assistance, who would document technical help and then they would generate a return merchandise receipt. The individuals on the other end could not be understood either due to low voices or mumbling. The entire process took well over 40 minutes. I will never buy anything from this company again.

I don't hardly ever bother to take the time to write reviews but this company is horrible and people should be warned. They put up an item daily as the Daily Deal Slasher. It might be a wonderful discount which lures you in to order. Minutes later, Tiger will cancel it stating the item is discontinued. I asked why they list discontinued items for sale, but they have no answer. They take your credit card info and then zap, the order is gone and has been cancelled with no explanation or apologies. It's just an discontinued item. How a company like this still stays in business is beyond me but they are quickly becoming well known for their awful business practices... NOT a reputable company like they were before the new owners took over a year or so ago. Highly recommend you don't shop at TigerDirect.

I ordered three laptops. I received an email after a week telling me they were back ordered. When I called they gave me the run around. Most likely I will not be buying from them again. If there was a star below 1 I would give it to them.

I placed an order for a laptop from the website and their money was debited from my account. Although they had already taken the money out of my account they requested I call in and verify my information, which I did. I was told the order would be released. The next day I checked my order status and the order was gone. I had not received any communication about issues with the order so I called to check. I was told the order has been cancelled. No reason has ever been given for this. Three days later and I still have not been refunded. I will no longer do business with this company after 11 years.

Purchase Graphic Cards - Wow, Don't buy from this company. I have over 2 Thousand Dollars tied up in my bank account right now waiting on an order that was I told would be filled in a week. Now that the prices have gone through the roof on the graphics cards, I don't think they will fill my order until the prices come down. They are very vague on my orders and I am nervous. I am going to keep everyone posted on how this all turns out.

Tiger Direct used to be a great company in the 90s and early 00s. *Used* to be. Ordered a dot matrix printer for our business to replace the one I ordered from them years ago that finally went out. The machine we got had two other shipping labels on the manufacturer packaging -- big red flag. When it didn't print right, I had to call at least six times (after holding and being disconnected), go through three different people (in different countries) and re-explain myself from scratch to each every time, and it became clear they were trying to wear me down so they wouldn't have to deal with it.

Ordered a computer. Paid extra for 2-day delivery, was promised it would be there. It was her big Christmas gift, now I find out it's on backorder for 2 weeks. Called them FOUR TIMES asking to speak to a supervisor, was put on HOLD. NO ONE EVER GOT ON THE PHONE. Would NEVER deal with this company again. Can't believe this company is in business.

Ordered a gaming PC from TigerDirect on 12/10/2017. The website said the product was in stock and shipped within 1 - 2 business days. Didn't receive a shipping confirmation so I checked the website on 12/15/2017 and the order status was "processing". After still receiving no communication from TigerDirect I checked the order status on 12/20/2017 and the status had been changed to "price quote".

I noticed two large fraudulent charges on my credit card from TigerDirect. I called and couldn't get a live person either. Went to a voice mail. I have never heard of this company and have no idea how it got on my credit card??? Does anyone know if this company is even legitimate? I read some of the reviews and it sounds fishy.

Steer clear of this company!! My teenage daughter ordered a refurbished laptop for college - she spent five hundred dollars on what we assumed would be a quality piece of equipment. It had issues from the start. Upon contacting TigerDirect, they said if she sent it back they would refund her money. She sent it back as directed - and they contacted her and said “As your RMA has expired so we no longer can refund.” So at this point, TigerDirect has taken our money, AND we have no laptop... How is that ok?? Absolute criminals!! I have contacted them several times via email and have received no response. DO NOT GIVE THIS COMPANY YOUR MONEY!!!

I bought a router from TigerDirect. It came DOA. I called and told them, and they started an RMA. They sent me another dead router. When I called them to tell them the replacement router was dead on arrival, they tried to play it off by telling me "we already shipped the replacement". They are a bad company... Please don't buy from them.

So I ordered two computer monitors as well as the CPU which all were supposed to be shipped together. They do not come together. They came separately. They came week almost a week apart the two items from the one item and when I got my monitors there was no charger. I called the company. They weren’t willing to help at all. I told him I wanted to buy another monitor and I asked if they would price match another website that I found the monitor on. I said no. I said, "Can you help with the shipping?" They said no. I said, "What are you guys going to do to compensate for all the time I spend when you messed up my order and I still don’t have a charger for my monitor that I have to purchase on my own?" They said, "We can’t help you!" Do not buy from TigerDirect. Do not buy from these people. They’ll sell you a refurbished pieces of equipment and then when you try to get help they shun you.

I purchased a refurbished computer from Tiger Direct online. The item arrived in a reasonable amount of time but did not show as an order on my account. The item was damaged. I requested a return, sent pic’s, and waited for UPS. They didn’t show. Made 4 more calls and a week later, still nothing. Spoke with Christiansen at ** initially and the latest Karen ** at **. She wanted me to return the item at my cost, wait for it to arrive at their warehouse, and then wait for a replacement. I spent 2 days waiting on UPS and several hours on phone explaining this issue multiple times only to be placed on hold and disconnected. I would rate this experience as an example of what never to do to customers. This company Tiger Direct, PCM, and MacMall should not be used!!! Buyer beware!!! Your odds of receiving a proper item in good condition are better spent at the roulette table in Las Vegas!!!