TigerDirect

Purchased Mac Mini from them. Received confirmation. Card was authorized. Called them to confirm that product was new with warranty, they checked the order and confirmed. For four days order is still “under review”. Called them, guy in foreign country cannot find my order. Then tells me that they out of stock and order, most likely, was canceled. Mind it, he still couldn’t find my order. Terrible service!

Tigerdirect is unfortunately a site where the buyer must beware. Placed an order for a Lenovo PC, received confirmation and applied payment. Received an email confirming order but then received an email saying that the order was still in my cart. Went back online to complete the order. Received another email confirming the order and received yet another email saying the order was still in my cart. Went on line to recheck and the order was in fact still in the cart. Tried but was unable to reach anyone to discuss and confirm the status of my order.

I purchased a Lenovo Chromebook from Tiger Direct in April, 2020. I sent it to Joyce Systems for reppair. In Jan. 2021 Joyce systems received the Chromebook. Joyce systems contacted me timely that the item was out of stock and on Jan. 22 requested I request a refund from Tiger Direct. What a nightmare, 1st Tiger Direct requested I sent to Safeware Warranty. However the warranty was for an addtional two years coverage. The warrant company turned down my request. I have called Tiger Direct several times about the refund and every time they wanted something different. This company should not be in business, because they treat their customers terrible.

I placed an order through Tiger Direct for a new computer monitor. However, the listing never said it was currently back ordered. After going through the payment and placing the order I get the message its currently out of stock and will ship as soon as they get more. I wasn't terribly upset over this, but I did look around some more as I needed it sooner. I found a different seller in under an hour who had it in stock so I canceled my Tiger Direct order.

I ordered a computer. Next day I realized that the PC would not meet my needs, and I cancelled and put a better machine in my cart, to be finalized when I received credit for the mistakenly ordered machine. All I got from customer service were repeated emails asking I had talked with a customer service representative yet. Meanwhile, the original order was processes and shipped and tracking shows that it is on its way. It has been several days and still no ability to contact TigerDirect either by phone or by email. I am dismayed by the inability to contact this company regarding this matter. I will never do business with this company and will certainly advise my friends to shy away.

I have been buying from them for years but now they are horrible. Don't buy anything from them if you ever expect any support, returns, or be able to contact anyone. I've never seen anything like this. I bought a computer that has some issues. They won't answer their phones or respond to emails.

We purchased a computer from Tiger Direct. When the computer arrived it wasn't working right. Lines across the screen. We contacted Tiger Direct. They said there weren't many computers that we had ordered left and suggested that we go ahead and order a new one. That it would take 3 to 5 working days to get the shipping label to return the other computer and then the refund. So we ordered another new computer. Here we are 10 working days later with 2 computers. The new one we ordered which is working great and the one we are waiting to return so we can get a refund. So we have basically paid for 2 computers and waiting for the label to send the bad computer back. We have contacted them various times and they blame it on the holidays. The 5 working days were before the holidays. All we want is a return shipping label to send the bad computer back so we can get our refund.

I placed several calls to inquire about my order which has been in the same status for weeks. They mentioned they'll update via email and I am unable to connect with customer service as that line hangs up each time. I responded to the online bot for a call back. They say I'll get a call in 24 hours and never do, then they have some lady emailing me from customer service asking if I had ever been contacted. I've told her 3 times I have not and she always responds saying she'll let her supervisor know... still no call! Then I ask her to cancel my order and I never heard back from her again!

I purchased a computer on 10/9/2020 and received it several days later and it worked fine for about a week and started slowing down when booting up and eventually stopped altogether. I contacted customer support and told them what happened and was referred to tech. I spoke to tech and advised them the problem and they checked to see if they had a replacement computer and was advised that they did not and that I had to contact customer service for them to request a RMA or case #. I got an email from customer service a few days later stating that they were waiting for a return label and that when they received it they would send it to me. That has been several days ago and I have not received it or any word from them regarding.

I bought a computer and it stopped turning on after two weeks. I've emailed support three times each in a different method and they do not respond. I will be disputing the charge through my credit card company.