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I purchased a UPS (Uninterruptible Power Supply) from TigerDirect. they ship with FedEx. Received an email that the unit was damaged. I contacted FedEx and they said it was not their responsibility to contact TigerDirect. I called TigerDirect and they said the unit was shipped and they would not accept any responsibility and couldn't help me. FedEx and TigerDirect are in cahoots and they're not respectable businesses. Never buy or ship from TigerDirect or FedEx. Going with UPS from now on.
Purchased a "new" computer which arrived in an open box with the packing material stuffed in the bottom, not even a good a attempt at a factory repack. We could not even start the Win 10 sign in. Their 'help' desk referred us to a third party for assistance, not how you want to set up a supposedly new machine. We tried to return the purchase as a clearly not new machine, but were given the runaround for weeks. Had to dispute the purchase with our cc company. These guys are complete crooks, do not use.
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I purchased a MacBook Air from Tiger Direct and after a week (it was supposed to arrive in 2 days) I got it. The battery only lasted less than 4 hours, when it's supposed to last at least 10. I called to return and I've been waiting for them to send me a return label for 2 weeks now. I keep calling and they keep telling me they will send the label the next day, but nothing. Then, I talk to a supervisor and she tells me the return has to be approved and it takes 3 weeks after it arrives in their warehouse where it gets processed for about 1 week. This is ridiculous. DO NOT BUY FROM TIGER DIRECT!!!!
I purchased a computer on Saturday 8/22/2020. They took $569.00 from my business checking and then on Sunday sent me an email telling me my order was canceled. Finally was able to contact on Monday and was yelled at. She would not listen to my concerns and tried talking over me that went to yelling. She hung up on me when I yelled back telling her not to yell at me. All I want is my money back. Right now, I am not sure I am going to get it. I think they want to keep it and make me reorder something else. I do not want to deal with them EVER again and suggest no one else does either. I have been through this before but not this bad. I finally got my money back after they sent me a defected computer twice. I am DONE with them. Actually shame on me for giving them a 2nd chance.
I bought a high end gaming computer from TigerDirect (Lenovo Legion ) which TD advertised as having a DVDRW drive. After receiving the computer I found it didn't have one. I tried calling TD many times and was giving the run-around. The support people I talked to were neither polite or helpful. Some gave me a "new" number to call which sent me back to the original number, or they forward me to a new number and the line went dead. I wish I had checked TD's reviews before buying this computer. Since I just received it today I will see if I can return it. Judging from my sad experience I am not hopeful.
Due to the Covid-19, my pregnant sister had to resort to telecommute in order to keep her self safe. I decided to give her a computer as a baby shower present. Looking at multiple sites decided to go with Tiger Direct. Big mistake. Order a desktop computer, mouse and keyboard combo, as well as a pair of monitors. The next day received an email confirmation showing that the two monitors I order are in "Backorder" status, which is not a big deal.-I called and the representative told me that is going to take 2-3 weeks, I'm fine with that, My sister can use her tv in the meantime.
Once the keyboard arrived my sister found that the shipping package was damage, the equipment arrived in pieces. The same thing happened to the desktop computer, a box arrived broken and the computer itself damaged. We decided to call Tiger Direct to make them aware of the situation and ask for a resolution. They initiated a replacement process. Which it takes days, plus now we need to wait for the return label to arrive. Drop the item at the carrier and then they will issue a replacement. In the meantime, my sister is waiting for a computer to be able to work from home.
I called again and asked to speak to a supervisor, the agent reply that all supervisors are busy, etc, I told him that I was very frustrated with the situation and that I wanted to see if we could expedite the process and what other options I have. Maybe a supervisor could approve this. The representative was very cold and decided to put a wall. I'm used to the level of service that other companies, such as Amazon, provide. This would have been resolved quickly and without all the hassle. I sent two emails without any answer. I hope to receive the monitors and the return label and send them their stuff and be done with it. Don't want to deal with TigerDirect anymore.
When the computer arrived, the speakers didn't work. I immediately began contacting TigerDirect to fix the problem and received NO response from any of my emails. After 2 weeks, the laptop completely stopped working. I began calling, requesting a refund and was told information would be sent to me. Of course, nothing has ever been sent to me. My warranty was refunded, but my return on the laptop has been "in process" for over two months. So my laptop DOES NOT WORK AT ALL, and I have no funds to get a new laptop. I would not recommend ordering this laptop, ordering a refurbished laptop, or ordering from TigerDirect under any circumstances. Major disappointment.
I ordered a refurbished HP 820 G3 laptop item 42128093 from TigerDirect (sell by HPI). The display resolution only support 1366x768 and not as advertised for FHD 1920x1080. I have been requesting for return and refund for 4 weeks now. TigerDirect has requested RMA from HPI and no response. I requested TigerDirect to correct the laptop feature description not to cheat the other customer like my case. TigerDirect does nothing. The laptop is still advertised with the FHD 1920x1080 feature and keep cheating other customer. I wrote review feedback about this laptop and got rejected. That's why there is still no review for this laptop. Do not buy from TigerDirect or HPI.
I ordered 2 computers from Tiger Direct. I received 1 which was a used refurbished HP 360. The 2nd computer is a $700 HP Desktop and it never showed. After I reported it never arrived from the tracking. I called Tiger Direct let them know. They said they had confirmation it was delivered by UPS. That's is great because I had it shipped to a UPS store to avoid issues. The UPS store said it never arrived. UPS has opened an investigation. I have followed up every week for last 5 weeks and still cannot get a refund or a replacement for their lost order. Every time I reach out they tell me there is an investigation going on. Waste of time and money. Will never use ever again.
We have used TigerDirect for our Business for nearly two decades, but this was the first time we needed to return a purchase. We found the laptop computer we ordered was not the one our company needed, so I contacted customer service. After waiting for nearly 10 minutes for a representative, I was informed it would take 10-15 days to get a Return Authorization, we would be charged a 15% restocking fee (because we actually opened the box w/ the computer in it), and I was responsible for return shipping. Sadly, there is no reason for us to ever use TigerDirect again...their service and return policies are too outdated.
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