TigerDirect

As you can imagine, I was not happy and asked to speak with a supervisor. I waited on hold for over 45 mins for her to return and say "I can't find anyone right now, we will call you back in an hour". That was five days ago. I called back on Friday (4/22), she said we must get the return approved, we will call you back in 24 hours, that was 4 days ago. This is a complete joke. Do not waste your precious time with this BOBO company, spend a few dollars more and have complete peace of mind. I will never order from TigerDirect again and let others know as well.

It took a month before I received a new computer and at first it was fine as well, but I would try to play a standard FPS game (Overwatch) and the screen would suddenly power off. I thought maybe it was the power saving or maybe it needed a hard-reset, but no- nothing I did fixed it. So I had to call every day over 4 weeks to finally get an answer. At this point I wanted a refund and they said that would be good. I waited 3 business days before calling back (they told me 24 hrs) that my refund had been denied because it was beyond the return date which mind you, expired while the first computer that broke was in transit to be replaced. The lady then had the audacity to say I should have read the fine print and I told her that I didn’t expect their computer to break on me twice and for me to need a third replacement.

These two returns occurred between the months of Oct. 20th, 2021 to Feb. 7th, 2022 and I was in my final semester of college without a computer and $1300, so they royally ** me. Not only were they inconsistent with their communication, but they were rude, never gave me the right directions, made me pay for return shipping the second time (no clue why it was free for the first if this was policy), gave me 3 incorrect phone numbers to the manufacturing company where they said I needed a warranty number and so I had to call the next day to tell them their extension numbers were wrong (while explaining the 2nd replacement because they always confused the first).

So, I never got my money back, got a third computer I ended up selling at a huge loss and they were rude to me the entire time, even when I was on the brink of tears with frustration. So do yourself a favor, for the love of God do not purchase from Tiger Direct. They are God awful. Spend your money on a company that values their customers and won’t send them on a wild goose chase for 4 months.

Upon TigerDirect receiving the drive back (and here is the fraud), it was communicated to me that my return/refund claim has been denied due to physical damage to the external SATA connector on said drive (implicating customer-caused damage). I received photos, and sure-enough it looks like someone inflect physical damage to the drive’s SATA pins, as 3 of the 7 are protruding/bent away from the SATA connector plastic. I am in a complete state-of-shock, in that a company like this would either accidentally or intentionally damage my returned item and blame it on me. Understand, this was a clever “he said she said” and nobody will ever prove whom cause said damage in the photo. Well, I am posting this as a one hundred percent honest account. I believe either TigerDirect (or RA dept. employee(s)) are perpetrating a scam, in such that they guarantee not having to honor their stated return policy, which makes this company falsely representative.

On October 27 I received an email that my product was being shipped out and that my account had been charged. - A whole month later after I had made the purchase!!! Thank God I didn’t didn’t trust them or I’d still be here holding my breath. I called immediately and asked them why it was being shipped after I canceled by phone and email. I was told the matter was taken care of…. Apparently not! Turns out they finally got the item in stock a month later and shipped it anyway. I told them that is not my fault and asked them to return my money back to my bank account immediately. They told me they have to wait until I receive the item and ship it back to them. They would then refund me once they receive the merchandise back.

I told them to call FedEx and stop delivery and have it rerouted back so I can have my money back now but they told me they couldn’t do that. So I had to wait for it to arrive. I received the item on November 4th and I called to let them know I received the merchandise. I asked them to send the return label so I can ship back to them. I printed the label and returned it the same day. FedEx reports that they delivered the merchandise back to them on November 7th. I was told it would take 5 days to approved into their warehouse. Well, December 1st arrives and I still have not seen my refund… So I call to find out what the hell is going on and what’s taking so long. I spoke to a nice girl named Angel. She was kind and apologized…so I didn’t feel like she should not have to deal with my wrath. She said she requests the refund but here we are in December 7th and STILL no refund.

They are ones that dropped the ball and shipped out merchandise in which order was cancelled by two requests to do so and I am the one that has to suffer with going through hoops to get my money back. Never again!!!! Avoid doing business with the company. After point of sale resolution completely sucks. The turnaround time is completely horrible. Please avoid at all cost.

I called the customer service number and was hung up on twice as I explained what was going on. I sent an email and never got a response. I tried a live chat and was in the middle of talking to a rep when I was disconnected and the live chat kept me from any future chats, even from another browser. I promise I was very respectful, and I never raised my voice, even when I was told that I input the information wrong. I wanted this laptop and I needed it, but I ended up asking for an RMA number, whereas I was disconnected twice from the customer service on the phone. I could not get through on the phone after that. I emailed the customer service and they told me that I did not need an RMA. I would NEVER buy ANYTHING from TigerDirect EVER again. I must pay a 15% “restocking” fee for the pleasure of trying to use this laptop for less than one day. I am disgusted.