TigerDirect

Purchased an HP Laser printer TigerDirect advertised as new, but when it arrived, the box was clearly labeled refurbished. Luckily, Paypal was used to purchase because all contacts with Tigerdirect to return the item were ignored. Terrible customer service. Nonexistent! Opening a case through Paypal was the only way to get a refund, but paid $49.00 to return refurbished garbage to them in order to get it out of the lobby of the business. This business is on my "will not do business with again" list because their advertisements cannot be trusted. Bait and switch is a real thing! Tigerdirect advertised the item as new and what was received was refurbished. One star is too high a rating as Tigerdirect doesn't even deserve that.

After an expensive new motherboard turned out to be defective, we tried to get it returned. Six weeks after multiple emails, most of which were us requesting follow up because we still hadn't heard back, the agent told me that I had to contact their vendor to request an RMA. When I expressed disbelief, the agent was rude and sarcastic. Seriously? They buy a product from a vendor, sell it to me, and then I have to go directly to their vendor to request a return for a defective product? Why didn't I just purchase the motherboard direct from the vendor and cut out TigerDirect, the middleman? I did phone the vendor and what a friendly, helpful, efficient group of people they turned out to be! So, perhaps I should thank TigerDirect for letting me know I shouldn't bother to use them in future, I'll just buy direct. I've logged a complaint on their system that they state is "with access directly to our president" but I'm not holding my breath for a response.

Bought a New printer from Tiger Direct in October 2019, came in defective. Called them up to return, it took them about three weeks to send me an authorization to return. I then found out I have to pay for shipping it back, cost $37.00. Initial cost of the printer was $150 plus $36 extended warranty. I also had to pay 15% restocking fee. I just got my refund back to my debit card, 1/11/2020, three months later, and of course not the whole thing, and after at least a dozen phone calls and them hanging up on me, and false promises. This is the worst company ever and I am WARNING everyone to stay away. You do not want this treatment, pay the extra money and buy from a legitimate company. WARNING: STAY AWAY, STAY AWAY, STAY AWAY, STAY AWAY.

I received a defective computer system from Tiger Direct. I only discovered the defect (camera not working) after spending a great deal of time migrating files and settings from my old system to the new one and installing programs such a Microsoft Office, my email program etc.. Because I didn't want to have to start over with setting up a replacement system, I decided I would live with the system without a working camera. I asked for a refund for part of the system price to compensate for the defective system. But I was told they would only replace the defective system or provide a $10 credit to my account for use on my next purchase, but the credit would be good for only two weeks. I was told "Take it or leave it!" That kind of customer service is wholly unacceptable!

I do not agree with all the bad reviews I have seen. I have bought parts from Tiger Direct for years and found great prices and good service. I recently bought a refurbished computer which had a bad DVD player. They offered to send a new dvd but I chose to return the whole thing. I shipped it according to their instructions and received a full refund promptly. Another time a really cheap sound card failed within a year and they replaced it with a better one. I feel this is a great company with great customer service.

I ordered a Brand New HP Laptop from Tigerdirect, only to receive the laptop a few days later with a torn nylon wrap and a "Property of LPL Financial" asset tag affix to the bottom of the laptop. I contacted the customer service about this, only to be told that the laptop is new and that all their new laptops must have an asset tag (this I will understand if I ordered a refurbished laptop, but not on a brand new laptop!). And that, if returned, I will be charged a 15% restocking fee! Why will I ordered and pay for a brand new laptop and received it with a "Property of LPL Financial" asset tag on it? And you want to charge me 15% restocking fee for returning it? THIS IS A RIP-OFF, A FRAUD and A SCAM!!!! I NEED MY FULL REFUND!!!! It's been a few days since I contacted the customer service for Return Authorization Label, this is yet to be received. BUYERS BEWARE!

Supposedly with the manufacturer warranty which turns out to be quire inaccurate. The refurbisher is no manufacturer. It repair and sells the computers through various distributors. And they only offer a 90 day warranty. Far less than Dell's 1 year on refurbished computers. In addition the terms and conditions of return are onerous. By the time you get through them the 30 days to return the item has passed and you are stuck. Poor way of conducting business. They also ignore unsubscribe requests.

I have been trying to return a keyboard for about a week, I have spoken with about 6 different customer service agents during the span of 4-5 days. Some of the agents blatantly hung up on me when following up on my return authorization status, other agents have brought up various other reasons as to why my return authorization is delayed. It is clear to me that they are purposely making it difficult to return items, against their documented return policy, therefore their practices are extremely unethical. I am willing to pay restocking charge and pay for the return shipping I just want to be done with this company once and for all!

I purchased a monitor for $160. in May of 2014 and somehow they added a subscription for discounts and (other benefits) for future purchases at rate of $16.66/mo. of which I had no idea. I have checked all emails back to 2014 and have found no evidence of its existence. Today I noticed a 16.99 charge (October 2019) on my credit card. I called the credit card listing number and canceled this hidden subscription. I have never purchased anything from TigerDirect site since that date. This hidden account over the years cost me well over $1000. I normally contribute yearly to the River Bend Foodbank, Davenport, IA and the way I see it they have taken 5,000 meals from the underfed families of the bi-state area (26 counties)!! I Just hope they have a very merry corporate Christmas. How low can you go!! God must have a very special place for you. Jim P.S. Can you make up the difference? https://riverbendfoodbank.org

This company is terrible! I placed three separate orders on Thursday, Friday, and Saturday, totaling close to $2000. I paid for overnight shipping. My overnight order will not be here till next Wednesday, the largest order is out of stock and will not ship for another week. 2 out of 3 orders delayed due to poor management. None of this, of course, is made clear on the website. When asked to speak to a supervisor I was hung up on. When I finally spoke to Lenard (**) I asked for a single reason why I should keep my order with them. The supervisor literally could not give me a reason to do business with them. This is the result of outsourced customer service. This company doesn't work on the weekends either! Absolutely terrible experience and the entire time I didn't hear a sorry, or even an offer to refund my overnight shipping that takes 2-3 days. BUYER BEWARE. DO NOT SHOP HERE!!!