TigerDirect Reviews

Looks like this has occurred quite a bit to others, but I bought a MBA and IPAD PRO and a couple days later the orders were cancelled without notification. Charges are still present on my credit card. Apparently, TigerDirect is in the business of false advertising, order cancelling, and keeping of funds. Will most def report them to BBB since this is essentially fraud.

Ordered a PC on Dec 15 2022 as a gift. Rec. on Dec 26th in poor condition from 3rd party vendor (Blair Technologies out of KY), submitted pictures for refund process and sent back for refund well within 30 day timeframe. They received product on Jan 10th 2023 which still had 10 days and received no refund. I have contacted this so called company no less than 6 times through email and they have never replied after receiving their product. I am now out $200 and no PC. AVOID AT ALL COSTS...POOR PACKAGING AND CUSTOMER SERVICE and is nothing more than a scam.

The company has "get it tomorrow" on their website so I paid $200 extra to get some headphones shipped to my company. They call me several hours later and say "These won't be there for 4 days." But proceed to tell me that I can change to standard shipping and get them whenever. Terrible.

I ordered a firewall from this website and paid for 2 days' delivery. After 3 days the Item didn't arrive and upon checking with support the item was out of stock. I didn't get any email or phone call updates from them and I had to check the status of this item myself. They don't only didn't update me about the issue but the website still allows you to buy the same exact product and choose 2 days of delivery; while everyone knows the product is out of stock. TigerDirect is a SCAM.

Only order from TigerDirect if you do not care if or when you ever receive your order. They used to be great, but apparently they cannot compete with Amazon, Walmart, others. A week has passed and they still have no idea why they haven't shipped my order. This was the one time I strayed from Amazon... Never again.

I purchased a cord for a Seagate Hard Drive. When it arrived, I plugged it in, but it didn't work. I thought it might have been the hard drive, so I took the drive and cord to a local computer repair shop. The computer repair shop determined that the cord was bad. I purchased a new cord from the repair shop and have had no problems with the hard drive. I notified TigerDirect and since the 30-day time limit had expired on returns they were not interested in my feedback or refunding me.

Date: 04-06-2022 until 06-10-2022. Issue: I'll make this as simple as possible. We ordered 2 UPS in 2 different orders on 04-06-2022 that showed as "In Stock." We were given a delivery date in April around the 15th. Order did not come. Contacted cs by phone. New delivery date on 05-29-2022. Order did not come. Contacted cs by phone - given new delivery date - I asked if this date was absolute and ironclad - they assured me it was.

I purchase Apple Airpod Max Headphones from TigerDirect. Two days after receiving them I decided to send them back, the quality just isn't there for $500. My Airpod Pro had better sound and noise canceling. I checked on Tiger's site and could not find how to start the process of returning an item. Apparently, you must call. I spoke to customer support and they said since your item is not defective we're going to charge you a 15% restocking fee, which is $75 and I'm responsible for shipping back, probably another $25 due to the weight of the box.

Awful money-grubbing company. I’ve been without a computer for 3 months because internally they produce broken computers and have terrible customer service with their ADATA manufacture. Overall, I’ve probably made we’ll over 30 calls and collectively over 8 hours on the phone with them. I ordered a Xenia laptop which was great at first, but after a week of using it, the screen became distorted and no matter what I did, it did not fix it. I called about 7 times and every time they gave me a different answer and how to return it, whether I needed approval from the manufacturer and more. To top it off, they never followed up with their calls while they constantly told me they would via call or email. It took me a month before they let me send it back and before they wanted pictures of the packaging which I had fortunately saved. I ever took the Xenia laptop beyond my room or even treated it the abuse that typical laptops would weather, but it broke regardless.

I purchased a 6TB WD (Black) internal SATA hard drive from TigerDirect. The drive was DOA, not even being recognized in BIOS, and was making a strange click noise. Based on my field experience, this is a defective hard drive, so I proceeded to initiate the return process as per their policy. Part of that policy, is to contact Western Digital (WD), and conduct troubleshooting efforts with said manufacturer - which I did, and resulted in a confirmation that the product is indeed defective. I re-contacted TigerDirect with said WD Case Number from WD and the RA process was granted. They included the RA # and a return shipping label. The defective drive was repackaged in original packaging and returned as instructed.