TigerDirect Reviews

I rarely get this pissed off at a merchant. TigerDirect should be ashamed. They sent a promotion, confirmed my purchase and then canceled without any notification. Ok, so that happens... but then they lied! They actually made stuff up about trying to contact us, timing, items in stock, etc. When I called them on these lies, the service manager could barely articulate an answer, finally fumbling over words but managing to give me a person for escalation. Still haven't heard anything. Probably never will.

Ordered a system and was told that it would arrive 7 business days. Ordered 6/16. Was shipped on 6/19 and on 6/24 according to the tracking number it was out for delivery. Delivery address is in California and the system was in Illinois. I got on TD chat and was told - it will be there by 5 p.m. I told her that it wasn't possible. It took them 5 days to get the system from southern California to Illinois, they were not going to get it into central California in less than a day (they shipped it from Brentwood to Naperville). I asked for a manager - never heard another word from the agent. I tried again the next day - different agent - same story - "It will be delivered today". It's 2000 miles away. Perhaps it's not a geography lesson that is needed - perhaps they need better tools, perhaps they need to question reality - perhaps they should quit lying to customer. Not sure if the system is still on it's way. I have asked for a manager several times and I am not sure they exist within Tiger Direct. It was a good price for the system but it wasn't worth the hassle. Heaven help me if the system doesn't work correctly. I am going to and urge anyone else to avoid Tiger Direct. They are not worth the hassle or the peace of mind you will lose.

Ordered new motherboard and new chip. Computer shop installed, no life. Tiger Direct said didn't take warranty out. Ordered new one and better chip. Paid extra for square deal warranty. Again called, keep getting transferred and hung up on. All work done from new unopened parts at computer shop. Total rip off shop ordering new processor and motherboard for me... Stay away from Tiger Direct.

I came in to TigerDirect thinking the fan on my computer fan was broken... cost 200 for parts then labor. Ok I was fine with that. I returned after a phone call stating that the fan was fine and I would receive a refund. I ask for a dx test and popup blocker set (to make it run smooth) you know just make sure there's no viruses! I picked up my computer and it didn't work at all. I was pissed!!!! They brag about how Best Buy shipped your computer off to somewhere else to be fixed... HECK AT THESE THEY FIX the problem not make things worse. I took the computer back 2 times and the problem never was solved... I hope they close this place down. IT’s CRAP!!!!!

I ordered a $1400 laptop from Tiger Direct and paid extra for two-day shipping. Checking UPS for tracking, I discovered it was drop-shipped from Ingram Micro, one of the largest distributors of electronic merchandise. The laptop arrived and the keyboard only had a few functioning letters. I couldn't even get through the "Set Up Windows" routine when first booting it up, so there may have been a lot more wrong with it.

I bought a removable disk drive from TigerDirect. In less than 3 months, the fan went bad. When I called them they told me that their return policy was for 30 days. I explained that I wasn't returning a product because I didn't like it or it didn't meet my expectations. I was returning it because it was defective. Their policy is that you have to go back to the manufacturer.

I tried to pay off my son's computer balance. I was informed that I had to pay by debit card, no credit cards accepted and the "customer service rep" did not know if they took cashiers checks. I was also informed that "they" could not tell me the balance of the bill unless my son was on the phone with me. My son was told the interest was 25% (it is 29%) and there would be no "interest if paid in full" by August next year, he is being charged interest. The store would not take payments so my son now has to pay by phone (another 15 dollar charge by the way) and cannot make advance payments because he has "no payment history". My son had great credit and now it is ruined due to TigerDirect. I will never buy from them again and I tell EVERYONE not to buy from them.

My husband and I needed a new television for our bedroom upon moving into a new, larger home. We have dealt with tiger direct in the past with great success, but this experience has left the words "Tiger Direct" blasphemy in our home. After the television showing up with a hole on the screen side and damage to the actual screen, we turned down the delivery from UPS and had it shipped back. We called immediately to inform them of the issue and explain why we turned down the television shipment. We called several times to check on the television's status for a refund, were told there are no exchanges and a refund would be issued when the television showed up at their warehouse.

Basically I ordered a desktop tower that was not the one I ordered. Spent $500 to receive something that would have cost $100 at a big box store. What happened to this company? They used to be good. I will no longer do business here, but it seems obvious that they won't be in business much longer as long as this kind of customer service keeps up.

Don't use Tiger Direct for PC repair. In Jax, Fl go to Total Business Systems, it's cheaper and more knowledgeable. I dropped off computer during rewiring of my office. I was having irregular power currents that were reeking havoc on my computers. TD charged me 29.00 to look at it and 89.00 to fix what they found, not including parts. I picked it up 5 days later, and bought a battery backup just in case, 180.00.

Cell Phone - Shipped wrong - Did not have 4GB of Internal Memory. I ordered as below but the one shipped to me have 2GB.

Tiger Direct sells items that does not have in stock. And they mailed me any item they want. It is up to their opinion of what I need and what I don't need. 10 years ago this company was fine and now after this company moved overseas, it became a scammer and cheater and fraud. They even refused to cancel my order even if they DID not ship it yet. I sent them 7 emails in 5 days requesting cancellation but I got no response. I contacted PayPal and in 3-way call with PayPal and Tiger Direct, I requested cancellation and money back, but nothing happened. Bunch of liars, jerks. Stay away. It is nothing but a headache.

Ordered an item on 4/23/14 and it said ships within 48 hours. On 4/28/14 I received an email stating it would be shipped out on 5/5/14, WHAT???? So from 48 hours now to 13 days!!!! On 5/6/14 still not shipped! I contacted them again. The first time they are refunding my shipping count. This time I want 20% off the purchase price and free shipping!! "No, sorry we can't do that," I'm told. Then, "escalate me," I say. "No I can't do that either." Oh did I mention that this item makes me lose $350/Day when it's not here!! So to be fair I give 8 days to get to me from the order date. So with this being 5/6/14 as of now I have lost $2,100 and more to come. We need to shut this so called company down!!!!!!!!!

On 02/09/2014, someone using my name charged $173.56 to my MC and TigerDirect.com accepted the authorization. I do not have my home phone # in their system and I have always logged-in in order to make my purchases. Apparently, they didn't care if it was the real me or not. They gave me some jerk's name (Cesar ** in Miami, FL) and his direct line. He never called back to assist me nor to address my concerns. In fact, I have gone up to 2 levels of authority in order to resolve this issue myself. Their lame excuse in so many words "it's your problem not ours." This really set me off! I have not ordered from TigerDirect.com since July 2011. Go figure now why would I suddenly want to do business with them? That's why I left them in 2011. Gut instinct works. Account was closed by TigerDirect, I wonder why? I canceled my credit card and by the way this person lives in Las Vegas NV. If had moved, I would have made the changes in their database in order to address future problems similar to this one. Oh yeah I live in TN.

I ordered a 55-inch flat screen from Tiger Direct. The first thing that should be noted is that they say on their site that most orders are shipped in 24 hours. I placed my order on April 25th. They didn't recognize the order till the 26th, even though they charged me on the 25th. The order wasn't made to have the item picked up until the 28th. This order was going from southern California, "L.A." warehouse according to the shipping company to Phoenix, AZ, approximately 500 miles! Apparently, the tv was eventually picked up on the 29th according to A.T.I. The company responsible for shipping this Television, so (shipped in 24 hours turned into 96 hours) to be fair, this was their free shipping option.. But they state on their site that delivery is made in 5 days to 11 days when I made this order on the 25th. Doing my math, the worst case was that it would arrive on the day of the party where it was to be presented, May 5th.. a Sunday.....

I visited for first time the Tiger Direct in Pembroke Pines, and I will don't go again there because the store manager with the name FRANK is a kind of person too rude. I saw when he was talking with a cashier, a young lady, by the way was very nice with me, and he say something to her with bad manners. That manager is too lazy, he doesn't like take care of the customer problems. He is there like a picture on the wall, doesn't know nothing about their policy returns, doesn't know about customer service and how to speak with his employees, is a decorative figure there. He is the only reason that I don't go again at Tiger Direct. Now I'm gonna say this to everybody because I felt like a trash that day. Thank you to read this.

Tiger Direct offers interesting price but one should expect an open return policy from a company who do not invest in local stores such as Best Buy. However, it seems to be falling into a death hear. I bought for $500 of equipment including a home phone system. When I received it, I immediately disliked it (mostly it was lagging between numbers) and asked to return it so I can get another one. They refused since the item was not broken. Of course I could break it but is it really what it comes to? I am through with TigerDirect essentially because they do not understand the whole concept of online buying and let the whole risk fall into the buyer.

I ordered a television from this firm. They issued two different orders for the one TV. They charged my credit card for two TV's. I called them three times and all I get is "we apologize". The way they operate their company they must "apologize" one thousand times a day. Finally, the "Customer Service???" lady was going to transfer me to a supervisor, but of course she could not even accomplish that. She disconnected me. Buy from these people at your own risk.

Was on hold for approximately 15 minutes before a representative that couldn't speak English answered. I asked if Tiger Direct priced matched and after repeating myself multiple times and waiting for her to check, she said that I would have to purchase first then have the price difference adjusted back to my account? What? I asked if I could have price adjustment first, then I was transferred to someone else who could've cared less to be there. The representative obviously didn't care. Without even looking the product up, he said he was in the sales dept and they couldn't price match under their cost. So I purchased elsewhere. After the several holds and fumbling, I was on that call for about 40 minutes. It was also the first and last time that I'll do business with this company that obviously doesn't consider their customer's importance.

I ordered a windows 7 os disc to replace xp. About 45 minutes later I contacted the people at tiger direct to stop the order because it was for 64 bit instead of 32 bit system..every time I called I got the same results. I was told it could not be modified yet because it was not in the system yet. I kept calling all day with no help from the people at tiger direct. Then I received an email saying the order had shipped..now they won't let me exchange because the package has been opened. They will never see my business again.

In December 2013, I ordered a Dell Venue Pro 8 from Tiger Direct. This order came with a rebate and also a $20 Windows Store gift card. First problem, I paid for expedited delivery and that was a failure. I won't go into all the details on this problem, but suffice it to say that when I contacted them to try to get some help changing the delivery when it failed to be delivered when promised--there was no help. They blamed UPS, but when I called UPS I was told that Tiger Direct had placed a restriction on it so that no one could change it. UPS told me Tiger Direct could change it, but when I contacted Tiger Direct for the umpteenth time, I continued to be told that they could do nothing. The truth is--they could do something but would not. As far as the rebate goes, I did actually get that - I used their expedited process which cost me a couple bucks, but hey, at least I got it.

I purchased several items and received AMEX rebate cards valued at $10 to $40. I made the purchase because the rebate made Tiger Direct the best deal. I would have purchased from a different vendor otherwise. The rebate form had hidden tricks to trip you in not receiving the rebate such as only one entry per mail. Forms that have trick entry boxes that can cause an invalid form. I finally received the AMEX cards only to find out that they are worthless. When I contacted AMEX they informed me the AMEX cards are not listed in their database therefore must be "fraudulent cards".

I'm a 24 year old single mother/college student. I received my student loan refund and decided that I wanted to buy laptop. My boyfriend had dealt with Tiger Direct years ago, and apparently they were a great company then. I ordered said laptop. Two weeks later the laptop still hadn't arrived. Decided to check the tracking info only to discover it was back ordered. Waited a little longer. STILL no sign of the laptop. Called customer service and complained only to be informed that said laptop was NEVER in stock and was NEVER going to be in stock. Rep asked if I would like to exchange for another laptop of the same price. Well, of course!

First, communication with Tiger Direct customer service assured me of software/hardware compatibility and the ease of installation. Upon receipt of the software upgrades and the hardware required for installation, several hours were wasted in communication with Tiger Direct and Windows tech support before it was determined by Windows support, that the software supplied by Tiger Direct was not compatible with my hardware. THE FIRST QUESTION ASKED! Secondly, follow-up contact with Tiger Direct only compounded the miscommunication, leading to further dissatisfaction. I am sure the problems will eventually be resolved; however, I know there are better companies with more detail oriented customer service people, with which I will do my future computer related purchases.

I purchased a tablet that was on sale, a micro card and HDMI cord, after much internal debate what I wanted. I ordered it and then received an email following that the cord and card were shipped..... The main question at this point was where is the tablet??? Well, after hours and hours (don't think you will EVER call. Was on hold for an hour and 15 minutes. While chatting with their customer service, just let the phone sit to see how long it would take, and no one ever did answer - yes, an hour and 15 minutes) they finally concluded they did not have it. The person told me to call back the next night (?) and had to use chat again, and they could not tell me an exact date, just end of April. So by then, so frustrated, I cancelled the whole order and bought thru Staples. I will never buy anything else and am sending this other stuff back when it gets here.

Ordered a computer from them that was in stock. After a week I didn't receive a shipping Email so I called to get a ETA on the order. Told that I would get a Email with a ETA in 24 to 48 hours. 72 hours later I called again. Was told I would have a ETA in 1 to 4 hours. 24 hours I called again, still no ETA. Told it was still at the drop shipper. I canceled the order and started over with a different company. When I ordered, delivery was to be in 2 to 5 days.

I started dealing with Tiger Direct over the past holidays. After major problems with the order, I researched Tiger Direct and their business practices. It seems they have a long history of problematic business and bad business practices. To try to fight a company like this is difficult, IF you don't know how to fight them. I can help you change this to make things right and give you the leverage against such companies.

If I could give a zero rating, I would. I purchased a TV online and noticed that my TV didn't ship and when I called to find out why, the customer service rep couldn't even tell me if it was because they didn't have them in stock or when the item planned to ship, so I canceled the order. Then, 2 days later, I get an email saying that my item shipped. I called to find out what was going on and they said there was nothing they could do and my 76-year-old mom would have to refuse the order. She lives in a retirement community and the odds of the retirement community personnel refusing specific orders is close to null. And I tried to explain this to Cust rep # ** and she just kept saying, "Well, there is nothing I can do."

Originally ordered A236-140058 HW on Jan 27. Paid ** via Bitpay on that date. Noted the following Wed. that the product had been changed to A236-140059 when gentleman from Tiger called me to get my serial number which is odd since this was a NEW order. The changed item was an upgrade license (also over $1200 cheaper). Since I cannot use and didn't authorize the change, requested that the order be canceled. (They refused to change it to an acceptable part number since the order had already been changed previously by them). The person that performed the change was unapologetic and only stated that Tiger Direct reserves the right to make substitutions.

I have bought several thousand dollars worth of equipment from these guys over the last 6 months. However, I order several monitors from them around Christmas. 3 packages were lost by UPS. I contacted Tiger Direct in early Jan. They told me I have to contact UPS and put a trace on each package. So I did that. I called them at least 10 times since then and I get the run around each time. Finally on Feb 19th after maybe the 12th call I am told they have no record of my issue. WTF, what about the past 11 calls? These guys will ship you a product, but if something goes wrong, you will not see your money again. There are many better companies out there like Newegg. Avoid Tiger Direct if you can.

Garbage. Sent me a defective HP laptop, wouldn't update to windows 8.1 and then wouldn't boot after the failed update. Sent it back for a refund and they charged me a 15% restocking fee. They then proceeded to send me back the exact same defective laptop, hadn't been fixed, same mac address. Guess what? It wouldn't update to windows 8.1 & again wouldn't boot after the failed update. Customer service is terrible. The first rep I spoke to didn't apologize once and then argued with me that he had. I had the entire conversation in front of me. Do not order from TigerDirect!!

I used to love going to the computer store. I've been going to Comp USA/Tiger Direct for years and never usually have a return. Don't normal have products that are defective. This January I bought a tablet for my special needs sister. I didn't know how well she would do with the product but I notice she is always very interested in cell phones and that she navigates them pretty well so I took the chance and got her an android tablet that I thoughtfully downloaded Netflix, hulu plus, and bunch of games on. I even threw on Facebook and setup her account on Facebook in case the off chance that she one day could correspond using them.

Okay, I am not complaining to be malignant. I still need some action taken by Tigerdirect.com. I'm a customer who has spent around $30,000 with this company over the last 18 months that's not chump change. Still, I have been generally pleased with my purchases and products. However, two of the last Sony computers that I purchased showed signs of an open box. The Sony that I am referring to is priced identical to Sony on their website so there is no smoking deal here. I like the convenience of it or should I say I was hopeful it would be convenient. IT HAS NOT BEEN!!

I ordered a poster board from this company and boy did I make a mistake. I ordered the product on 25 Jan 14. I had heard nothing back from this company, but they didn't hesitate to charge my credit card for $115 and change. Finally on 07 Feb 14, I called to inquire about the item and they said they would send an email with the details. Needless to say, I never received that email. On 10 Feb 14, I called to cancel this order and I was told it will take about 72 hours. It is now 20 Feb 14, and I still do not have credit on my account.

I placed an order for a combo deal that included a 50-inch Vizio TV and 7 inch E-reader which was then put on back order. After waiting 2 weeks, I placed a call to see what the status of my order was, as I had not heard from them in a week. I was told my order would arrive the following week. About a week later, I called again to check the status as I hadn't heard anything new. Not only had my order not shipped but they didn't have the E-reader in stock. I tried to get them to upgrade my order based on the value of the e-reader but they were unwilling to work with me. I feel they should have done something for me since they never would have fulfilled my order in its entirety and I was lied to about when my product would be shipped. Just know they are not customer focused and I would shop elsewhere.

The customer service is terrible. Ordered an item with 1-3 day shipping estimate. Two weeks later nothing. Contact them at least fifteen times to hear that it's back ordered from the manufacturer. Fine. Two more weeks pass and I get charged for the item and website says it shipped. They tracking code however shows it was delivered before it even shipped. Two more weeks of contacting them for a tracking number, being told I should wait 24-48 hours and then hear nothing back. Sent an email asking what the status was and get a response saying "I see your issue was resolved, is there anything else I can help you with?" Still don't have my item that I was charged for. Still have to fight with them. Worst company ever. I am going to devote my evening to posting my review in as many places I can find.

My son saved up $1200. He's only 14 years old for his own gaming computer, and asked me to take him to Tiger Direct to look at them. When we got there, the sales pitches were amazing. From the $1200 we had on us, they explain why we should do a custom computer. We agreed, and now the price reached close to $1800, an extra $600 that dad threw in. It took approx 4 days to be finished and pick up. We noticed we had an extra cooling fan with the package and was told that was part of it, which we paid for, an extra fan? REALLY. We were also told if the fan wasn't good enough, you can exchange it for the liquid cool fan. Well of course when we got home, the fan they installed sounded like a mini jet liner throughout the house. We had no choice but to bring it back.

Went through rebate hoops and hurdles twice after 9 phone calls...2 snail mails, activating software account, still denied claim....Rebates here are total bullcrap...

The rebate process administrators are doing a dis-service by denying rebates that are submitted. My submitted rebates have been wrongfully denied and I won't get what is rightfully mine due to unjustified denial. Either the administrator is an idiot or they purposely argue infractions with the submitted material. I had this problem a few years ago and didn't buy anything from them for a while but was tempted again recently and bought some rebate-priced stuff. When I sent the rebate material in, I was wrongfully denied my rebates. In the future, I'll gladly pay a little higher somewhere else if it doesn't mean dealing with the TigerDirect rebate goons! I'll never buy anything from them again... ever!

Absolutely terrible customer service. I returned a computer motherboard less than a week after purchase that had NEVER BEEN INSTALLED, and they refused to accept the return. The manager refused to give me a refund, claiming that the "pins were bent", and I would have to go through the manufacturer to get a refund. I've spent TONS of money at this place over the past few years and they chose to lose my business over ONE item - and cited an absolutely BOGUS reason for doing so. I don't know if this manager is new or not but he won't be retaining much business by treating loyal customers like this. HORRIBLE buying experience.

I ordered bluetooth headphones. Received them in a padded and sealed bag from SYX Distribution Inc, Harrisburg PA. Inside the bag however, was a torn open product box. The headphones inside were snapped in half and unusable. I notified TD via email, and they sent me the phone number of the headphone manufacturer! I'm kept after them and got an RMA# but am still waiting for "approval" and instructions. I noticed the headphones I ordered are now out of stock. I can only assume they lower prices and recirculate damaged products hoping some dope will accept the abuse.

My first order was fine however recently I have had a problem with an order. I ordered a tablet online including using my credit card and received a confirmation that it would be sent out. After not hearing anything for 6 days I tried to track the order using the tracking # I was given but it did not work. When I called their sales phone # I was given no help except to be told to purchase another one but in the meantime the price for the exact same one has gone up $70 which in this case was 30%. The rep was actually rude and gave me a non working email address so I could send them copies of their information that they sent me that they now claim they cannot find or does not exist.

I ordered a laptop from them that they said was in stock and I paid for 2nd day air. After having the recipient stay home all day to take delivery, nothing showed up. When I checked the tracking, nothing had shipped, despite accepting my fee for quick shipping. When I contacted customer service, it had never been in stock and they did not know when it would be -- but apparently they'd rather rack up a sale than let you know the truth. I cancelled my order, though at this point I am still waiting for them to confirm that by email as they promised. Not worth trying to save a few $$ by dealing with this company.

At first, I thought this organization was good to do business with, so I decided to make bundled purchase. The customer service was absolutely terrible and I was forced to cancel my order and to go into the store to make the purchase, (which was in fact $100 more for each computer), but I had to argue with the representative to let them know that I was fine to wait for it to come. It turns out that I was back-ordered then the shipping date was extended not once, but two times so far. I still have not received my order and the order was placed December 26th and the new shipping date for now is January 28. As a business professional, I am not pleased with this experience and I am not sure how long this organization can continue on this way, before the issues pile up more than they can bear. It seems that outsourcing the customer service and the shipping was not a good cost cutting strategy that will bite them in the end sooner or later.

I ordered a 'Barebones Bundle' from tigerdirect thru a listing they have on their amazon store front. It was to be a birthday present for my son who will be turning 18 and needs a faster machine to do his 3d studio max rendering for school. I researched and decided to go with TigerDirect over a different vendor/product, which I ended up buying after TigerDirect did not honor their amazon listing, and sent me only 2/8 items listed in this 'bundle'. Being labeled a 'barebones' in the computer industry indicates a PC in a case. They only sent me a motherboard and processor.

I had ordered a weather station for my Mother for Christmas on 11/27/13. I was expecting this before Christmas. On December 17th I called to check on my order status and they informed me that it was on backorder. I requested a product that was similar to be sent. The supervisor stated that I would likely get it before Christmas. Christmas has come and gone with no weather station. I again called on January 14th. The first customer service person told me that the ordered was cancelled. The next person was not helpful nor empathic about what I had gone through. I will never order from this place regardless of the cost!!!! This has got to be the worst situation I have gone through!

December 7th, I ordered a docking keyboard, through eBay Buy It Now, was required to to pay immediately (through PayPal), and was informed the item would be shipped in 3-5 days. Inquiring on December 21st, got me a run around that the product was not in their inventory and was being supplied by a third party vendor (which is in violation of eBay selling regs), and that the item would be sent by the last week of December. Item was never sent and thankfully the PayPal hold on the payment amount expired on January 7th. I subsequently found the item at Micro Center locally and purchased it. Tiger Direct misrepresents its inventory and is unresponsive to customer inquiries. The Florida Attorney General should investigate this company and move to put them out of business.

I ordered a turntable as a Christmas gift for my girlfriend. I bought it through Ebay using the 'Buy It Now' feature and paid immediately. I was told that the bidding had closed, the item was mine, everything was pretty standard for an Ebay purchase. One week after the item was scheduled to arrive I finally called their customer service hotline to find out what was taking so long. This was after two emails and an inquiry through Ebay's website, with zero responses from them. When I finally got someone on the phone, after about a 40 minute wait, I was told that the item was on back order, and they didn't expect to get anymore.

Ordered a game for Nintendo 3DS almost a month before Christmas with other items (lightning cables). The other items arrived, but not the game. Called one week before Christmas and was promised delivery before Christmas. Never arrived. Called two weeks ago and given run around, but was promised a call by Monday, 1/6/14. Never heard from them. Called today and told that no ETA for item and I would be refunded my money (More than likely I will have to do a charge back with credit card). The lightning cables have already fallen apart. This company is the worst.

Only sent partial order with no explanation. Called and was on hold for over 45 minutes. Finally got through and was told they had to check on the status and would call me in a day or two. Waiting for call now. Will never order from there again!!

I recently purchased a OEM copy of Windows 7 Home Premium. I paid for 2 day shipping to get it quickly. It took 8 days to receive it through UPS. UPS informed me that Tiger Direct has controls on deliveries that would not allow for an alternate delivery address due to bad weather. That was our first issue. After finally receiving the software I found that it did not come with a product activation key that was valid. I called their help line and the girl hung up on me when I told her my issue. I logged on to their website and went to live chat. The girl told me it was a Microsoft issue and could not help me, then blew me off. I contacted Microsoft and had to pay $40.00 for a new activation key after being told I was definitely ripped off by Tiger Direct for not supplying me with the activation key.

My wife and I do our Christmas shopping early to avoid the last minute rush. I purchased a Samsung 32" flat screen TV part # UN32EH5300 on November 10th. The TV arrived about 3 days later and the box looked fine so we wrapped it and put it away so our son would not see it. Christmas day arrives and my son opens the TV and transfers the mount from his old TV and puts it on the wall and turns it on. The screen is spider-webbed horribly... A little further examination shows that there is a crack at a screw hole on the top of the TV and my son also noticed that one of the corner Styrofoam supports was broken like the TV had been dropped in the box on its side.

My husband ordered a computer on Tigerdirect.com. It was scheduled to be shipped on a day when I was home from work so I could watch for the delivery. The UPS guy came and I went out to meet him. He scanned the package and it was flagged to be returned to the sender, TigerDirect. When my husband called to see what was the issue, they said they had put the wrong price on the website and would not honor the purchase. I understand that mistakes can be made but we were not informed of the mistake in any way, shape or form. We had to call to see what the issue was and the customer service was terrible. They said it wasn't their fault the price was quoted wrong and did not help us find any sort of resolution. Horrible customer service and we will never use this company again.

This is my first time shopping with TigerDirect. I ordered a 64 GB USB 3.0 flash drive. On the review page, the shipping charges were displayed as $4.30. On clicking submit, I was charged $7.28 for the shipping. I emailed the customer service to cancel the order and after 2 emails, I was told that order is shipped and cannot be canceled. I will never shop on TigerDirect and will also not recommend it to others. I tried posting this review on their testimonials many times and they conveniently do not publish it because it is a negative review. Buyers be aware of TigerDirect.Com. They are not what they claim. They only publish those reviews that are good.

I ordered four items (Order Number **), item #YYD1-754200, item# BAD-102126238, item# YYAZ-MMM6549YW, and item# M163-1040 on 12/25/2013 and authorized Tiger Direct to debit $107.65 (includes shipping) from my Amex credit card. I have a $30 cash back offer if I spend more than $100 at tigerdirect.com in a single transaction. Below is what happened after I contacted Tigerdirect.com.

While eBay sometimes not often anymore can be iffy, at least eBay has stellar service and protection and is always holding sellers to a higher standard as time goes on... I ordered items from Tiger Direct online during the Black Friday sale. I did not receive all my items. What I did receive stopped working or was garbage to begin with. As for the items not received I could not get through to customer service. It I am convinced is impossible as I tried for extended periods of time.

Last Black Friday Tiger Direct was offering a very good deal on a intel motherboard and CPU combo. I went to go order the product as listed and instead it kept redirecting me to a different product. I personally contacted Tiger Direct about the issue. it took me 2 hours on the phone to get ahold of anyone. The first person I talked to simply hung up on me. The second person I talked to told me that it had been a wrong listing and the company was no longer honoring that deal. So from the get go they admit they were honoring that deal. I decide to try again and speak with another person, who tells me instead of it being a incorrect listing that it's simply sold out. So what is it? A wrong listing or simply sold out?

Posted on here on Dec 8 about my issues with a damaged UPS I received from Tiger Direct. Now after 6 phone calls to customer service and 3 hrs 10 mins of hold time I still don't have a credit applied to my credit card for the UPS. After the 3rd phone call they credited $ 3.24 to me, then after the 5th phone call they credited the shipping - $ 11.24. Still waiting on the $86.04 they owe me. They consented that they did indeed receive the damaged unit back and keep promising a full refund. Absolutely the worst customer service in the world and I hope I save at least 1 person the grief of dealing with them. Newegg's customer service is 100 times better than Tiger Direct.

Purchased a bundle of Matsunichi portable 1TB hard drive + Total Defense software with two mail in rebates for each of the items in the bundle. As a result of deceptive business practices TigerDirect.com sells stuff with bogus mail in rebates which you practically cannot get. Their customer service is dreadful. They are full with automated useless responses on your concerns via e-mail. All that makes any interaction with TigerDirect.com very unpleasant experience. Never more! Stay away from TigerDirect!

I'm building a computer and I ordered all my parts from Tiger Direct. I was very impressed with some of the prices that they had. After I got all my parts, I ordered it with UPS 2-day air shipping. It said the estimated delivery date was going to be December 5th (My birthday). I still have not received it and it is the 23rd of December. I called yesterday and they said it would be early this week, then I called AGAIN today (Monday) and they said it should be here in another week (December 30th.). I was very disappointed with Tiger Direct's terrible shipping and communication with UPS about my package. Great Prices, Terrible shipping. I think I'll order from Newegg from now on.

Purchased a $351 television with 1-yr. service plan. Paid extra to have the product shipped next day air. UPS never received the package. Called Tiger Direct on day of expected delivery. Spoke with Dave. He stated he was emailing the shipping dept. and requesting that they contact UPS and that if UPS could not find the item, another would be sent to me immediately the day of my call. I requested a phone or email confirmation of this action. Dave assured me I would get it. Next day, nothing from Tiger Direct. I had to call them again. This time talked with Paul. He tells me Tiger Direct initiated a search for the item and that if they didn't find it in 3 days another would be shipped. Then he told me, oops, because you purchased this using Bill Me Later, we issued a full credit back to your BML account.

I have ordered (Order Number: **) two items item #JEG-0274 and item #U12-42478 on 12/16/2013 and authorized Tiger Direct to debit $103.91 (includes shipping) from my Amex credit card. I have $30 cash back offer if I spend more than $100 at tigedirect.com in a single transaction. Tigerdirect.com is giving the below issues with my order and I am getting extremely frustrated.

My girlfriend purchased a new computer (HP) from these folks and also purchased a three (3) year service contract with Square Deal (from Tiger). The laptop ended up having problems with the power supply cable and after speaking with HP about the matter was sent a box from HP to send the laptop to HP for repairs (expected to take five to seven days). MORE THAN A MONTH LATER... and several emails from HP claiming the problem was an out-of-stock battery cable... HP offered to send her a "refurbished" computer. That's where I became involved. I called HP and they were like speaking to Duck Commander characters... so I called Tiger to see if they could be of help. After all, HP had the computer for more than a month and couldn't find or even make a new battery cable. I figured that since Tiger sold a lot of HP equipment, they might have a good number to call for help.

This is very well the worst internet-based electronics store out there. Here is my story. I purchased a TV on Black Friday. It is the same price everywhere, but Tiger Direct offers an extra $30 off if I pay with v.me. The TV shows up with the screen smashed and I have to return it. I am told they have a new TV ready to ship to me immediately.

I ordered 3 helicopters as Christmas gifts. I got an email saying 3 helicopters were shipped. Then I got a second email saying there was a delay. Then I got a third email saying they were on their way. Today I got 1 helicopter. When I went on-line to check, they are coming from three different places and the delivery dates are today, today and 12/20. So the e-mails were inaccurate.

Purchased a Surface 2 tablet with 256 GB of Ram. Today I received the Surface 1 with 256 GB or Ram. They sold me the keyboard for the surface 2 and when I called to tell them they made a mistake they told me they don't have the Surface 2. But the fact they tried to pass an older cheaper model on me that won't even work with the keyboard they sold me is a huge insult. I called customer support and was told maybe sometime in January I can have it and they should be able to get me the same price. Yes the same price I already paid for nothing. Merry Christmas now I have to go find something else for my son. Thanks for nothing Tiger Direct.

I purchase an ASUS T-100 Windows 8 Tablet from TigerDirect on 12-17-2013 for their advertised price of $279. I purchased it believing that they were running a special holiday price. Well I received this email from them today: "Thank you for visiting our website and for your recent order **. Unfortunately, the item you ordered VSU-101819071 - Asus TZ3740 was listed with an incorrect price. We are therefore declining acceptance of this order and it is in the process of being cancelled."

I ordered an HP Envy Rove on cyber Monday and by Friday I still hadn't heard anything. So I called and they said that it was shipping from a 3rd party vendor and they couldn't tell me anything about the order, but they could put thru a request to the vendor and find out when it would be shipping etc. Would be 24-48 business hours for a response. So I called once again on Tuesday of the next week and went thru the same process and they said it would be 24-48 hours for a response?? What! I said that it had already been that time frame. "Can you not tell me whether or not I'm getting the computer?? Where the heck is it?" "No, sorry can't tell you a single thing about your order"! Wednesday I called back and cancelled the order. They STILL could not tell me anything about my order. That same Wednesday I found the same computer $100 cheaper on the HP website, ordered it and it was shipped on Thursday (the next day). Tiger Direct sucks! Nowhere on the item page did it say anything about a 3rd party vendor and shipping delays....

So I bought an external drive from TD. The price was marked down to $70 (fair price) with a mail in for another $10 off. 4myrebate acknowledged receiving my info, then after reviewing my submission said that the barcode was incorrect. They said to resubmit but with no other UPC to send in it was a moot point. Tiger Direct says they stand behind their rebates but all I got was the runaround. Tiger refers me to 4myrebate. They refer me back to Tiger, etc... Sent a certified letter to TD explaining my problem. They never bothered to respond. This used to be a good company. Don't know what happened to them, but I'll rethink dealing with them in the future. Not about money, it's about attitude.

I bought an item from TigerDirect on 2013 Black Friday. The order was confirmed and my credit card was charged. After a week, no any update was received. I called custom service and was given a UPS tracking number by representative. But It turned out that was an invalid tracking number. At the meanwhile, they just silently canceled my order without telling me. After waiting for another week, I called it again and was told the order was canceled. Although the credit card was refunded but I lost opportunity to buy the item as gift for my parents. This apparently a fishing sale. They post a real good deal on Black Friday and just use an excuse to cancel it without any notice. Really bad sales practice.

I would have posted here sooner had I known about this site. I bought an ASUS G75VW in May 2012 and it first had sound issues. Then it had spontaneous shut down issues. Unfortunately, TD only gives a 7-day return window. Seriously?! 7 DAYS! Especially for a computer!! TD is a RIP OFF! When I sent it into ASUS directly for repair, they told me that the hardware had been replaced with OLD (2009) parts but they wouldn't provide me with proof because they didn't want to get involved. Of course, TD said it was not true and since I didn't return it with their 7-day window, there's nothing they'll do about it. Now I'm out $2,000!!! NOT pocket change!!! How does this place stay in business?

I ordered two items from Tigerdirect.ca. I received the first but for the second, it was sent at the bad name, at the bad street address, in the bad city, in the bad country and the person who received my package has signed his own name without any problem!!! Several days and email after that, no response from kids of Tigerdirect, very very very very irresponsible company. Avoid it at all cost, even if it more expensive on another website.

I bought a computer monitor from TD and it was on sales with sales price. Receive confirmation order with sales price. When my cc statement come, it was charged with higher price than the sales price. Called them and talked to an agent, told me that they don't take care of billing. It was in USA?? Ask me to call the USA billing office to sort it out. Also send an email but never get responded. Post a comment about the bad experience being received and my comments never being posted on their website. Going nowhere. Let them have the money and I never ordered anything from them since. Hope they will go under one day.

Never buy anything from TD ever again. They are dishonest, stupid system and staffs. If you have trouble with refund, call your bank. I returned all their items and get refunds after calling them almost 2 months. Then they sent me the letter told that I was owing them the money after one week I got my refund from them. I do not understand why this kind of business still running. It need to be shut down immediately.

Purchased an Infinity AVR UPS on Dec 2. Received it on 6. Unit was sent in manufacturer's box only and no other box around that. Opened box to find a physically damaged unit. Call customer support that evening - waited on hold for 48 mins, finally gave up and hung up. Called on the morning of the 7th - waited another 20 mins for an agent. Once I got an agent, his name was Angel and he was very rude.

I am a web designer/gamer and found an Asus laptop only offered from TD that was perfect and the big brother of my current Asus laptop. While at work, I sent my order early in the morning. I used my Dad's extra CC number as my CC (credit card) did not have enough credit left on it for a 1500 dollar purchase. I left the shipping address the same but put my name on it. That is when all hell broke loose.

I ordered a Samsung pad from Tiger Direct on 12/2. Received order confirmation email but no further logistic information since. So I contacted them and they told me that my order is somehow lost in their system that they cannot further process. I was told that I can only reorder if I still want the pad. The customer services cannot do anything else. Doesn't "order confirmation" mean "order is confirmed?" It's not my mistake that the order is gone in their system but they cannot do anything. This is a Cyber Monday deal. Now the item is out of stock. Honestly, if Tiger Direct is not capable of handling Cyber Monday, they shouldn't allow customer to purchase. Clearly, Tiger Direct lost one loyal customer.

I ordered an in stock laptop and flashcard with TigerDirect on 11/26. They sent me the flashcard in a few days. However, I never got the laptop. I called them and had to hold for 37 minutes before they advised it was on back order and they had no idea if/when they would receive the product. It was meant to be a Christmas present so I can't hold out indefinitely. They never even notified me that they wouldn't be sending me the main item I ordered.

I ordered several items with rebates on Black Friday 2013. Somehow they used my old shipping address on 2 out of 3 orders. Admittedly it could have been a browser cache or related issue on my side. I called within a few hours to correct the address and was told after several phone conversations over 2 days that they have no way to do that. They suggested I call UPS and the USPS to resolve the problem. I contacted UPS during that time and they said only the sender can change the address when it's an address not associated with me. I also only received a tracking number from TigerDirect for 2 of the 3 orders making it tough to track one of the packages. Eventually I went to my local post office to have them hold on to the packages with wrong addresses.

I ordered a tablet on cyber Monday from this company and wanted to cancel my order almost immediately after I ordered it because I found it cheaper on amazon. So I try to log into my account at td and see that it is not in my order history yet. I wait an hour and it is still not there so I called customer service. I waited for 43 minutes to speak to someone. He told me that the system was overwhelmed and that he could not cancel the order until it updated. He said it would be 4 hours and that if I liked he would write down my order number on a piece of paper and cancel it if he was on shift and remembered to do so. Those were his exact words I kid you not. Anyway like a fool I said ok. 4 hours later I call again and get the same answer from someone about how I need to wait a few more hours. 15 hours go by and they still tell me I need to wait four hours for the system to update so that they can cancel my order. What is really going on is that they are stalling so that the item will ship and I'll be charged. I asked politely on their Facebook page about what was going on with my order and they blocked me and deleted my post and any other negative ones left by other people. Avoid this company like the plague!

One year ago bought a computer from them. They insisted I also try a free trial's version of TLG Everyday. Tried canceling before the trial period ended but still am getting charged. TIGER DIRECT sucks.

Refurbished Computer arrived and doesn't work, advised Tiger Direct per e-mail. Received response e-mail back that they are sending UPS ticket for pick up and then it will be sent in for repairs. The time should be 3-4 weeks! It is being sent out of USA for the repairs. If only I had seen this website before ordering. Their customer service is horrible.

Worst company online I have ever done business with! Bait and switch - I ordered a NEW universal remote and they sent me a REFURBISHED one. I wanted a refund because they were dishonest in their offer, but they would not refund the shipping charges I had already paid. My second and obviously last order from them was put on backorder. I called them to cancel and they never sent me a promised cancellation email. I had to call them again so they would not charge my credit card. I should have read the reviews of this company before I bought anything. Resellerratings.com gave them a 2.37 out of 10 from nearly 9000 reviews. Nuff said.

I ordered at pin pointer for metal detecting. I asked the associate if the item would be here in 7 days. He said no and that I would need to pay for 2nd day; so I paid for second day. 7 days later, no item. I call them and I am told that it comes from third party. They could send over a message for the status on the item. I tell them cancel my order. I need the item by that day for a trip I was leaving on. I leave on trip, come back a week later, and still have no refund.

First off, a bit of history. I am a computer repair and construction technician and did business with Tiger Direct's business to business department for years. I then switched to doing Graphic Design using Photoshop amongst the multiple other programs. After upgrading to the new version of Photoshop I found it needed lots of ram and a 64bit operating system to stop its crashing whenever I made an advanced design. Now for my problems with Tiger Direct.

I bought 2 sets of cookware online at a great price (or so I thought!). The description described the whole set and the pictures featured the whole set. When the package arrived, it was 2 individual pans, not the whole set, as advertised. I called customer service immediately, only to be told that there's nothing they can do. After asking for a supervisor, I was put on hold for 10 minutes and then told that one wasn't available. I couldn't understand the representative very well, but it was determined that I would receive a refund. I received an email stating that I needed to fax a signed form (theirs) within 24 hrs and I would then receive instructions about returning the items. It's been 5 days and I'm still waiting. This company advertises falsely and is beyond incompetent. Don't waste your time, or your money!

The company sells what is advertised as "refurbished" computers but are actually old, defective PCs that should have been scrapped. I bought what was advertised by TigerDirect as one "refurbished" Dell PC in June or July 2013, order# **. Payment for $395.00. When received, the machine would not work. I noted that the case was packed with old dust and dirt that old PCs sent it accumulate over their lifetime. This machine was exchanged and I next received machines that was an older, and crappier brother. That PC was exchanged only for me to receive an even worse PC machine and one that did not fit the ordered configurations. That one was returned and I now find myself with yet another non-working old, (Order# **) Dell PC that should have been scrapped, not resold as "REFURBISHED".

I bought a refurbished laptop. Right out of the box the spacebar did not work. I could not reach anyone at Tiger Direct. I was on hold for an hour and in their chat room "all agents were busy, try again later". Frustrated I decided to return the unit. I tried to get a return authorization and it would not allow for a refund even though their site policy states refund is 14 days. The manufacturer is servicing but I will now be without this new computer for 30 days or more. Tiger Direct should never have shipped the laptop with a defective spacebar. And Tiger Direct was of no help. I will never purchase from them again.

Here's a re-cap: I ordered a new LED TV. Paid over $700 for it. 11 days later I get an email that says the TV I ordered was returned to the sender. Apparently, UPS broke it. OK, not Tiger's fault. Fair enough. Tiger sends a second TV. It arrives and has severe screen bruising and the remote didn't work. I returned it. At this point, it had been a full month that Tiger had my $700+ and I have nothing. Tiger sends a 3rd TV. This time the TV arrives with none of the components that should be included. It was just the LED panel; no base to stand it upon, no remote, no cables, no manual - Nothing but the led panel. Useless. Meanwhile, on the outside of the box is a big sticker that says the contents were verified by an employee at Tiger and each of the item's check boxes have been checked off as if they were in the box. They weren't.

I bought a computer item from Tiger Direct on 17 August 2013. I paid for it, including shipping. The order processed, debited from my account, and was sent to a drop shipper for fulfillment. It stalled at the drop shipper for several days, finally marking as shipped on 21 August. UPS tracking indicated that the item made it to my town and was out for delivery, but then was recalled by the sender. I was never contacted. I initiated contact through email and Twitter to Tiger Direct asking them to look into why this had happened. I received a response half a day later that they had cancelled my order due to a price mistake, and that I would receive my money back in a further 5-7 days.

I really with these cheap-o companies would stop fulfilling customer service jobs in India - they swallow. My mobile carrier has support in Oregon and Arizona; yes, they understand English. TG does not. I'll pay a bit more to be supported by someone who understands US English. My system is fine, but I tried to communicate with them to no avail.

I bought a "refurbished" laptop, an HP 8530W C2D 2.8/4GB/300GB/DVDRW 15.5 with Windows 7 installed. Well, about 5 weeks into it, the hard drive is bad and I have to get a new one. Luckily, I have my old laptop to file this complaint and anything important is saved on my flash drive but to say they "refurbish" a laptop to have it die in 5 weeks? WTF? There is NO WAY they did anything to this computer other than delete the problems there and install Windows 7.

My dad bought my son a computer from Tiger Direct. What they shipped to my son was an unusable computer. The computer was supposed to be refurbished and have Windows 7 on it. What we got was a 15-year-old computer that didn't have enough memory to install Windows 7. My husband tried to install it, but it said "Out of memory" almost instantly. When it asked for the key for the Windows disc, the key came up as pirated (or it said it was an illegal copy or something along those lines). So my husband tried to remove the disc, and the driver actually ground the disc down. When he finally got it out, it looked like someone scraped it across barbed wire.

Eventually, I purchased a motherboard to test out a processor that wasn't working. However, the processor was working fine and I only used the motherboard for no more than 20 minutes. So that ruled out that the old motherboard and processor were fine. The following day, I wanted to return the motherboard because I had no use for it. Apparently, me not knowing, I couldn't return the hardware for a refund or store credit. I asked to speak with the manager but the assistant manager was an ** and didn't want to refund me in any way and told me that all the policies are on the receipt. Nowadays, who in the hell reads the receipts other than to verify if anything was overcharged or missed? This type of policy should be noted by the cashier and told to the consumer that this type of item isn't refundable or given store credit. This is very bad customer service and I will never buy from TigerDirect locally or online!

Tiger sent me a refurbished Samsung that had no damage on box and was very well packed. However, there’s a very noticeable damage on the right side, including a 3/4 inch crack in the bottom right corner, and the LEDs were not working on the right side of screen. How can they miss this? I called them and they have no QA on refurbished items. Stay away from them.

I had not ordered from Tiger Direct for a couple of years and decided to give them another try. I ordered a laptop on June 5th and paid for expedited shipping. It was shipped to the wrong address. I caught it but instead of redirecting, they had UPS send it all the way back to them in IL when it was already in CA. CS told me they would ship out a replacement for delivery tomorrow. I called again today to check on it only to find out that nothing has been done or shipped. Now they tell me they won't ship until they receive the other back - exactly opposite of what the CS rep told me yesterday. Now, I am being told the best they can do is ship another laptop out and the soonest I can expect delivery is another week. They were uninterested in providing anything but the most limited service. I won't be shopping there again. If you order from Tiger Direct, pay close attention to your order and do not expect to receive it anytime soon.

I used to spend thousands each year with Tiger Direct back in 2002. Then they got... well, bad, with things like double-charging for a motherboard. Fast forward to today, I figured after 11 years, I'll give them another chance. I put a Cuisinart toaster and got a price, including postage to my zip code, of $28.19. Then I'm forced to enter CC info. Okay... On to checkout... Guess what? Yup, there's a new total, and postage gets padded quite a bit to well over $30. Bye, bye, bad Tiger... back to my old mainstay since I left you, Newegg. Beware of the Tiger.

I saw a Dell laptop online with this company for $680 and called the nearest retail outlet to me in Houston, Texas. When I called the store, I was told the price online would be good through Sat. and I wanted to purchase it at this time. I was told I could not pay with a credit card except for the in store purchase. And the computer would be reserved for me when I came to the store on Sat.

Beware of these companies: Tiger Direct, Comp USA, Circuit City, Global Industrial, Nexel, Misco, Infotel, Global Computer Supplies, Inmac WStore, Speed Gifter and Worldwide Rebates. All these names operate under a company called Systemax, Inc. Comp USA and Circuit City were consolidated with Tiger Direct in 2009 and 2012. We cannot see that there can be any difference in operations in any of the above affiliates as they are all owned and operated by the same company Systemax, Inc. This post is about our nightmare with Tiger Direct. I will explain in this post the details of our ordeal with them and the outcome.

I purchased a laptop and after 2 weeks, it stopped charging. I had purchased a one-time key for Microsoft office from Amazon - as Tiger Direct's price was not competitive. I contacted customer service to see if there was something I could do to make the computer charge. They were willing to replace the computer but not the Microsoft Office - nor address how to ensure that they would wipe the hard drive. So essentially, I would have more than $700 into the computer.

Well, if you're ever looking for a new computer or anything computer related, DO NOT do business with TigerDirect.com. They are a bunch of false advertising **-hats who will have you pay for two-day shipping but be all, "Sorry bro, it takes ten days either way. Thanks for the extra 20 bucks! Oh yeah, and the gift card you ordered, sorry that took five days because all e-gift cards should take five days. We didn't have anything saying that on the website? Tough **, bro." That's seriously what I've been through. DO NOT WASTE YOUR MONEY OR TIME on this crappy half-** company. Thanks.

I ordered a solid state drive from them on April 8. Site stated it normally ships in 1-2 days and I paid for 2-day shipping. I should get it on Friday and have the weekend to install it. I checked on the shipping status on Wednesday. The site still stated, "Normally ships in 1-2 days", but now the tracking page stated "7-10 days". So I contacted them and asked why. After they apologized several times, they stated the drive would arrive Monday. Well, it didn't arrive on Monday. When I checked the status, I found it still did not ship.

I submitted an online order with a wrong address, and immediately reached out to the customer service agent to correct the address. The customer service agent called Mikelson ** told me it will be taken care of. The next day, I am surprised to find that the order is on its way to the wrong address, and because it’s eco-shipping, Tiger Direct cannot change the delivery address anymore. It is gross negligence for Tiger Direct not to do anything after I told them about the address problem, which was just minutes after the order was submitted online and long before the order was shipped. Now, Tiger Direct asked me to go to the wrong address to pick it up. Would you open your door to a stranger who says he wants to pick up a package? Not to mention the numerous follow up calls I made to resolve the issue. I hate to burn the reputation of a vendor because of one bad employee, but unfortunately most of their customer service agents talk with a very bad attitude. There is one supervisor who is helpful, but waiting time is always long.

I ordered a TV and had the wrong mailing address on the package. When I saw it was going back to Tiger Direct, I had a live chat. I was told the reorder was on the way, but it never happened. They never sent the TV back and it is now out of stock. After a few emails back and forth, I got no response from the last email I sent.

My nightmare with Tiger Direct: So I placed an order for an external hard drive. I checked my emails 30 minutes later, looked at my order confirmation email and strangely enough, my order was showing shipped to a strange address in Oklahoma (I live in CA), and my billing address was some Military P.O. Box address, neither of which I had entered when ordering. Unfortunately, it was too late to call so I shot an email off and called them in the morning. Although I called early, it wasn't early enough. And by the time I got through, my package was supposedly in their ship bins already, and they would try to retrieve it.

I bought a huge assortment of equipment and gear from TD, and of course a majority of the items came with lots of rebates. I used to always get scammed for my smaller rebates, but the larger majority of item rebates I'd fair well. I needed a lot of stuff, etc. and was on a very strict budget of course due to who was financing it. They sometimes have rebates averaging $70+ on some items and sometimes even more, but rarely for what I needed. Needless to say, I was doing a build and spending a lot of money.

Today, 3-27-13, I called Nuance twice, first call at 4:39pm for 8 minutes and 48 seconds and second call at 5:58pm for 8 minutes and 33 seconds, because the person wanted a claim ID number, only to find out that my rebate was not going through them! So I called Tiger and what a mess or should I say what a joke! I called them a total of three, yes, three times! The first time was at 6:07 CST and I was told by a deep-voiced guy I was going to be put on hold, only to find out after 15 minutes and 27 seconds the guy hung up on me! Yes, he hung up on me. What does he want, a job or no job? And this was at the 800-800-8300 number! So being the hot-blooded gal that I am, I called back at 6:35 pm and I was on the phone for 14 minutes and 43 seconds, and then I was able to talk with someone who gave me a phone number to the people who are handling the rebates through them. How hard was that?

What a total clueless tech manager. I went to pick up my Comp Tower and waited for someone to check me out. You have 5 guys sitting in the office laughing while you have 3 folks in line trying to get checked out. I have to raise my voice to get some service. Someone came out, started to help and walked away in the middle of ringing me up. So yes, another guy came and the sale was not going through. He said it must be my card, so they called. It's not my card. It's their system at the tech dept not working. Scary thought of thinking I brought my tower here to get it fixed and they are unable to fix a register. So after asking for a manager, this short, bald man came and was totally clueless on what to do.

So one day I wanted to order a nice new gaming rig. I’d been on this gaming laptop for a little over a year and just miss the horsepower my old gaming tower had; after a year or so, it had been removed from technology updates, so I figured it was time to upgrade. At first I started at Newegg, but they did not really have anything that tickled my fancy and I did not want to build my own, so I went to TigerDirect and found the computer I’d been looking for at the price of amazing stature. I go place my order. Everything is good so far.

I ordered my power supply ($108.50) on 11/24/2012. The UPS tracking said that it was left at the front door. But I didn't have it. Nothing was left at the front door. So I sent email back to GlobalComputer three times. No one replied back except an auto reply that said "Thank you for... Emails that require a response are ordinarily responded to within 24 hours of receipt; however, due to the seasonal increased business volume, it might take us a little bit longer." Still, no one replied back, so I called GlobalComputer where I ordered. I talked to Jack who seemed helpful because this is not his department. He told me that he will inform the Director of Customer Care.

On 2/28/2011, I bought a TigerDirect PC for a total of $1921.00. $400 of that was for 24-hour onsite repairs for 3 years. This past fall (2012), my computer started telling me I was having a processor problem/ CPU issue. When I called TigerDirect, they said they had no representative in my area and I would have to send it to Illinois for repair. I said that’s unacceptable and that they could refund my $400 or pay whatever a local repair store would charge. They refused. I called numerous times and asked to speak with someone further up the chain and was refused. Service was rude and I was obviously an irritant, not a customer, now that they had my money. I even took the unorthodox approach of sending a Facebook message to the CEO David Sprosty but was, of course, ignored. I am a minister and made sure the letter was polite and informative. So I have a $1,900 doorstop, and TigerDirect has my money and no accountability.

I ordered about a dozen items and everything went well. I received an order confirmation for a separate order for one item on 1/21/2013. I didn't get a shipment confirmation and heard nothing for over a week! I needed the item for a very important client. I inquired and they got back to me, letting me know it was back ordered and they would get it out ASAP but that was all the info. So I waited and waited. I didn't get more info for another week, so 2 weeks total. They said it was still backordered. After almost two more weeks, I just got an e-mail saying the same thing and that I have priority whenever they may get the unit. My problem isn't so much the running out of stock. It happens but it's the long wait after ordering instead of letting me know to go elsewhere; also, keeping me on the hook when it's reasonable to think they have an idea of a timeline when their supplier (Engenius) would deliver more. I still have no idea if and when after almost a month.

I ordered a phone in December and was told I would receive a 25-dollar gift card. I contacted customer service and was told it would take 14 days. I waited 14 days and nothing happened. I contacted them again and they said it would take another 14 days to see what was going on. I waited 14 days and contacted them again. This time, I was told I would receive my gift card that week. Again, there was nothing. So I contacted customer service again, only to hear the same speech I did the other 2 times, that it will take 14 days. I requested to speak to a manager who informed me of the same thing rather than transferring me to someone who could answer the questions. While trying to ask why Amazon can give gift cards literally a day or 2 after your order and why it takes Tiger Direct 14 days to send it out, the manager hung up on me before I was finished with my question!

After holiday on Jan. 4, I called TG to make arrangements to return it. They said it was after the 30-day return period. I had to call Toshiba. Toshiba says they will not accept it back and all products are shipped to TG with 90-day warranty and to call them. Finally, I went back to TG website and see that they extended the return policy for Christmas gifts to Jan 15. When I called, they say I bought it the gift early, that it only applies to products purchased on 11-25 and after. Wth! I'm finding an address to ship this sucker back and disputing charges on CC. That's the only way to deal with this runaround.

TigerDirect.com automatically places an authorization for a charge, a hold on funds, in PayPal even if the order does not go through because of problems with TigerDirect.com online ordering. As others have noted, writing or emailing is pointless because their staff is instructed to respond with standard form letters. Go elsewhere. Find the product on TigerDirect.com and order it from an online store with higher ratings. Consumerreports.org rated B&H Photo, Newegg and Amazon round out the top. Go elsewhere. TigerDirect doesn't make the list.

I bought an Acer online. It didn't work. I could not simply return it. I had to get a replacement, which also didn't work. They finally took both back. I tried to leave negative feedback about this product on 2 occasions. Neither ever showed up. Only good reviews appear to show up for products. I did leave feedback on Amazon.

I recently bought a computer laptop through Tigerdirect.com. The laptop arrived quickly and I had no issues. However, I noticed a price change of $150 shortly after the purchase. I contacted Customer Service to see if I could retrieve a refund since it had been less than 30 days since the purchase. I was not able to get a representative on the phone as I had waited over 20 minutes. So I waited online for close to 20 minutes to speak to someone by live chat. The representative stated that I would receive the $150 refund and receive a follow up email within the week from customer service.

I ordered an Acer netbook from TD, and I was charged multiple times on my debit card (even after I had received the product). After two conference calls with my bank and TD, I was told by authorities to cancel my card which I did. By the way, our Attorney General's office told me that they have 20 complaints against TG. All of this represents hours of work! After receiving the netbook, either the battery or the motherboard was bad, so I had to send it back. Returning it was easy, but we will see how things progress from here. I just want a netbook that works! By the way, their checkered history is interesting: http://en.wikipedia.org/wiki/Tiger_direct. As has been mentioned, you will sit forever on the phone waiting for customer service. 30 minutes is not at all unusual.

I have so far experienced many of the issues that have been echoed by many reviewers on this website. I ordered a refurbished Dell laptop off TD. Here is a list of issues I have experienced so far: First, I received an e-mail from TD stating that my order had shipped, only to find out through interacting with UPS that my package was received by them and shipped 3 days after this e-mail landed in my inbox. My order qualified for free shipping, but I paid $10 for UPS ground as I was in need of a new computer. I will say that other than this, I had no other shipping issues, but I feel like TD wrongly informed me as to when they actually transferred my package to UPS.

Item # H25-156406 was purchased on 12/25/2012. Item is sold as having a full HD anti-glare LED back light 15.6" 1920 x 1080 Resolution display but was delivered with 1366 X 768 display. I have images of the max resolution and assurances from Tiger Direct Tech Support falsely asserting 1080P resolution and a printout PDF file of the product page from date of purchase. This is fraudulent; HP charges $150 for the screen upgrade according to a customizable version of the same system. I have attempted to contact Tiger Direct by phone and online chat with no response (refused by chat system and on hold for more than 2 hours over the phone) and I am receiving no response by email. Beware of this company.

I ordered this high-powered Windows 8 gaming computer (CyberPowerPC GX6134 Gaming PC - 3rd Gen. Intel Core i7-3770K 3.5) for the day before Christmas. Tiger Direct said it would come, but it never did. So I called them, and they said that they had to ship it later. I called again, and they put me on hold for more than an hour. I called one more time, and they said they couldn't ship it. Tiger Direct gives you bad service. Avoid ordering from this company.

I ordered a small kitchen appliance through them and I even paid for shipping, which is unreasonable because my order qualifies for free shipping. But the problem is, they stated that my item does not qualify for return no matter what because it is shipped from a third party manufacturer. Well, so I paid for shipping and hoped that they will protect it well during shipping so I do not have to go through the hassle to return it. However, my concern was completely nonsense because they did not even it. After two business days, I called them and asked about my order. They said it is on back order and may take three weeks to ship it. However, when I ordered it, the item's webpage stated clearly "usually ships in 24 hours." So I would assume if I did not make the phone call, I may not see my stuff in what, a month?

I placed an order for a computer on 11/27/12. When checking on the status of my order on their website, I was advised my order shipped on 12/11/12. I emailed customer service to obtain a tracking number and received a response the following day advising that the item was back ordered and no longer available. I spoke with two people at Tiger Direct, Kevin ** and Steven. Kevin said I would have to buy another computer, and Steven said my order shipped but I would have to wait for a tracking number. I have called several times and left messages with no response. The money has been deducted from my bank account. At this point, I am unable to either order a different computer or, if it has been shipped, obtain my tracking number.

I ordered several computer parts to put together a kit for my wife for Christmas. We received most of the items yesterday (12/11/12) and received the final items today. Well after unpacking, the front plastic fascia of the case just fall off. All the plastic alignment/lock down pieces were broken off. And they sent the case in the box the case comes in if you were to buy it from a store and take it home yourself (really!?). I have attempted to call them, only to have their automated crap-tacular message system either hang up on me or drone on about their "excellent deals" for 30+ minutes at a time before I give up and hang up the phone. I have also emailed them with no response (it has been roughly 24 hours).

I ordered an Xbox Wanted one with Kinect that was cleverly advertised Kinect-ready and under the picture had the tag Kinect but it didn't come with a Kinect. This is what I went through to try to return it: I went to the website but no return is allowed. I tried to call and was put on hold for 25 minutes. The lady said I needed verification from Microsoft. I then called Microsoft and waited for 30 minutes. They had no idea what I was talking about and said that Tiger Direct was not a vendor of their products. I called Tiger back, waited for 30 minutes and told my problem to the guy on the phone. He hung up on me. I called back again, waited 65 minutes and they disconnected the call. I called back again, waited 25 minutes, and told the guy on the phone about my problem. He said, "Let me place you on hold a minute." I hung up after 35 minutes of being on hold. I returned the item through Discover. I am telling as many people as I possibly can about this crooked company.

I will never shop with Tiger Direct for the following reasons: First, they made me wait for 30 minutes one time (I hung up in the end) and 15 minutes at another time. Secondly, the gift certificates don't work online although when you go through with the order, it made it seem like they worked. Third, I called in to see if they could rectify this issue on their system. They said they could not and told me the only way is to return the package (which had arrived at my place already), wait until I got my refund, and then submit the whole order again, but this time on the phone so my gift certificate could be used. (This was just plainly retarded. They lost my respect at one swoop.) Finally, before all of these shenanigans happened, I tried to go in their store to use the gift certificate to be told I could only use it online. Just save yourself time and don't bother. It's not like they have good deals anyway.

Hidden non return policy - I bought a Samsung ATIV tablet and would like to return it but found out that the item has a limited return/no return. It's not a normal return policy business. I assumed that TigerDirect is a big seller so I didn't pay attention or ask.

I recently ordered a desktop + monitor + HDMI/DVI cables from Tiger Direct and need to cancel my order ASAP. However, they do not do order cancellations via e-mail and require a phone call. The only problem is that I have been waiting on the lines and sometimes it takes a half-hour before I grow frustrated from talking so long. After a while, I decide to try again later and hope lines are not busy. Lines are always busy, and I cannot even cancel my order! I am currently e-mailing their agents and trying to explain to them that I have been trying to contact them via phone, but no helpful replies so far. Do not go to Tiger Direct.

I ordered a Samsung TV for Cyber Monday. It was $300 less than normal, but most other online outlets had the same deal. I went with Tiger Direct for their cheap shipping. Big mistake. I would have much rather paid for shipping. They say it's backordered and don't know when or if they will get more. The TV is back to normal price so if I don't get it from them, I lost out on $300 in savings. Also, they never even told me it was backordered. I found out by looking up my order status. It takes at least 30 minutes to talk with someone on the phone. All the while, they charged my credit card 2 weeks ago but I am without a TV and no word when I'll get one.

I ordered a home theater system on 11/19/12 (regular price, no sale) and I talked to an agent to ask him for the info on the item and how many they had in stock. Today 12/6/12, they email me saying what I want to do, and told me my only options were cancel/refund because they accidently sold the other one to someone else that I was supposed to get. Their agents are full of **, don't listen to them, pay $50 somewhere else and get better service there. They failed to inform me for so long, which is complete **. Don’t buy anything from TigerDirect.

I saw a TV I wished to purchase on 11/26. I placed my order and received my email confirmation. A day later, I checked their site and found out they need to verify CC info. I called them and did this. Three days later, I checked again and now saw that the item is backordered. After calling in, found out it's never coming back in stock. I was offered similar models that cost over twice as much. I got in touch with a sales manager/agent. He claims that he wants to help. Ends up not being able to help at all and not even being able to beat other retailer's pricing on an item they would sub in for me. In the end, they never proactively contacted me about anything and I spent over a week dealing with them, willing to pay more than I had initially been if they would also concede that they messed up and would discount a like product for me.

Stupid site. I ordered for a Dell Inspiron 15 during the Black Friday sale. The order was processed, but I did not receive it at all. Now the customer service agent says that the order has been shipped back to them and there is no way that he can give me the same thing now. Generally, any site is supposed to try 3 times for a delivery before cancelling the order. But these stupid people did not do that. They say I will get a refund within 48 hours. I hope that at least they can do that properly and not trouble me for the same. The reason why I got very irritated of this site is because I missed out on the Black Friday deals on other site because of this. Had I ordered from somewhere else for a little higher cost, at least I would have received the order. Now it's expensive everywhere since there are no deals now.

Like everybody else, I was very excited about Black Friday deals. I searched for TVs all over the internet and I saw this 58'' TV on Tigerdirect.com that I liked so much. And I decided to buy it for my kids and my family with money that I saved all year. And 3 days later, they sent me an email saying that the order was cancelled due to the large response they had and the amount of orders they had for the same TV which I think is not my fault. This is really breaking me down and I feel very disappointed.

I ordered a Chromebook (Samsung) on November 19th. Unlike most other sites, they do not tell you when you put the item in your cart that it is back ordered. Also, in the confirmation email they don't tell you. I had no order updates, and logged in to see the status of the order, and it just said back ordered with no other information. This item was to be a Christmas present, so whether or not it would make it for Christmas was at the heart of the issue. I emailed to get a status. They emailed back and said they couldn't find my order - this was 3 days later. I called the first time, they finally told me they expected getting them on December 18th, highly unlikely they would arrive by Christmas. Finally, I found a substitute on another website and cancelled the order. If you call them, expect to wait on the phone 20-30 minutes, and speak to someone whose English skills are terrible. I will not do business with a company like this who can't compete in the customer service realm.

I have been on hold to amend an order for over 3 hours. I tried to join a live chat for assistance and received a message that no one is available. I have tried to cancel the order, but cannot. The order process was cumbersome and inaccurate. Even if I do get to speak to a person and cancel or change this order, I will never purchase from them again.

I ordered a refurbished Dell desktop with some trepidation. I had bought one from them before that just didn't last as long as it should have. They sent me the wrong model, which I didn't realize for four days because the specs were similar, just not the same. I ordered an HP dc7800 and they shipped an HP dc7900. The one I bought comes with a DVD-RW drive, the one delivered does not. Small issue but I wanted the one I bought. I can't reach them on the phone.You call the number and it tells you that they're receiving too many calls to respond, to go to the website and then it hangs up. I send emails from the contact section of the website explaining that they sent me the wrong product and I do get a response, but it's that the order was shipped and delivered. They are clearly not reading my email.

My son ordered a SYX custom gaming computer on 8/11/2012. It came damaged and we called and went through all of the tech support and they said it needed to be shipped back for repair. We sent it back and they claimed that a part of it was missing. I asked them to please check again because I knew it was in the computer. They called back and "found" it. It came back to us again and same thing. We sent it back having been promised we would get a brand new computer. OK, I went with it. Guess what? It’s broken and they want to fix it again. It is now almost December and we still do not have a working computer. Do not buy from them. They always have an excuse!

I placed an order on Cyber Monday for a Samsung TV. The site said it was in stock. They accepted my order, processed payment the same day. It was estimated to arrive Friday. On Tuesday, I went back to the site to check shipping status, only to find "back ordered" in big red letters. There was no web chat, no email response. I've been on hold on the phone now for over an hour. What a joke!

Tiger Direct is still claiming to have extended their Black Friday deals with a counter ticking on their main page, but it appears they are increasing the prices of items as we speak. An Intel SSD SSDSC2CT180A3K5 180GB with rebate shows for $119. But when you click it, you have an option to buy it for $129. These are not good practices. Shame on you Tiger Direct.

In mid-October, I ordered an upgrade memory for a Dell computer. Through my fault, I ordered memory for a server. This was drop-shipped from a third party. Upon receiving the item, I realized it would not work. I contacted Tiger Direct as to return of item and admitted I had ordered the wrong memory. They responded they would contact the third party and provide me with the information for return within 3 -5 business days. The following week, I once again contacted them and got the same message. One more week and I contacted them again, took two messages for a reply. They finally stated they had contacted the third party and the third party would only accept the item if it was defective. I will not deal with this sorry company again and have been warning others to avoid them.

HP 630 Business laptop, $119.00 for an extended warranty - They didn't even acknowledge the 1-year warranty you get with the original buying of the laptop. Bankers Warranty will not cover my unit and HP will not fix my order. On 11-16-12 at 6:55 am, I spoke to customer service and he kept running around with "You were not covered because 1-year warranty was up from manufacturer." I said, "But I called a month after I bought the unit and was told the warranty was up?" Then I said I have a 2-year warranty, and they (HP) said, "No, you don't. You have to send us the documentation." I did, 4 times! Still no coverage. Again, I asked that he start my 3-year warranty again, and he kept avoiding my question on that. He could not assure me that HP would honor the warranty. (What good is that in a pinch when the unit goes down?)

I've ordered a Logitech keyboard case for Samsung Galaxy on 10/18/2012. On 10/30/2012, I received an email from Tiger Direct which told me the item was shipped 10 days ago. Since I haven't received the item, I went online and checked the shipping status. They provided a tracking number for delivery from UPS to USPS which is useless because it only indicated the item arrived USPS and not my home. So I started a web chat with Gabriel ** from Tiger Direct on the same day. She said she will resend the item. So I waited another two weeks. Still nothing arrived. Then I contacted Tiger Direct via their email support team. Maricel, a web response staff, replied two days later and told me they need up to 10 days for the investigation of the whereabouts of the item.

I placed an order with Tiger Direct on Wednesday, 10/24/2012, 12:38 pm. I ordered this product to be used on a project for our Window Manufacturing Facility. The project involved a person that was brought to the factory from Italy. It was very crucial that this part arrive overnight so that this person from Italy could install it and do training on it. I ordered the product in time; this was a Wednesday. The product did not arrive the following day so I called my sales rep, Jacque **, on the 25th. She informed me that there was a mistake and assured me that the item would ship out on the 25th and would arrive on the 26th. I then called on the 26th and she said that there was a problem and that my item would go out on the 26th and be there the next day. I work on that Saturday awaiting the shipment. The product did not ship on the 26th. I checked tracking this morning and it said the product shipped the 28th.

The sales associate sold me an extended warranty and promised that the extended warranty would cover absolutely "any" damage that may occur with the laptop, whether it be a manufacturer defect or physical damage. Well, it happened to me too. They took me for $439.00 and the $70.00 extended warranty. I contacted the district manager and the store manager. Now, they both are ignoring me and will not return my emails or calls.

I purchased a sound bar at Tiger Direct online. I received the merchandise - it did not work. I returned the merchandise a month ago, no refund. I have called ten times to only get ten different lies and no money put back into my bank account. How can I get my money back?

I placed an order for a wireless card from Tiger. Later, I noticed a lower price with free shipping at Amazon.com. Tiger's policy was that they would match Amazon.com pricing and shipping. When I called Tiger, they said they could not honor that price because it was below their cost. I told them to cancel my order. I don't know if they did. I told them it is fraud to claim something that is not true.

Samsung 3D blu-ray DVD player and DVDs sold as set - It seemed like a good deal, but I got an email stating that 2 of the DVDs that were included with the set have been canceled with no replacement offered. This is the last time I will deal with this company and after reading other reviews here, I'm surprised that Tiger isn't deluged with lawsuits for their non-deals.

I would not buy anything except pots and pans from Tiger Direct. I had been a pretty frequent customer. Then I bought a PC. The first one wouldn't even turn on. I should have known. I exchanged it and the replacement worked just long enough to clear the 30-day warranty. I called them; they sent me to HP. HP could not help me because the PC was built a year earlier. I went back to Tiger and they finally agreed but they wanted a case # from HP. I got that and then after 3 hours of my Saturday, the customer service rep at Tiger asked me if I have the packaging. What? He said they could only do the exchange if I had the Bar coding from the packaging. You've got to be kidding. The PC has serial #s all over it and they want packaging? Half the guys in my neighborhood have flat screens in their garages that I recommended Tiger Direct for. This is what I get for being a return customer. They didn't even care that I had been using them for a couple of years.

I purchased an Acer Laptop from CompUSA in Dover, DE two years ago. When purchasing my laptop, I inquired about an extended warranty. The sales associate sold me an extended warranty and promised that the extended warranty would cover absolutely "any" damage that may occur with the laptop whether it be a manufacturer defect or physical damage. A couple of months ago, I turned on my laptop and when it loaded up, there was a diagonal line across the screen and the bottom part of the diagonal line was completely black, the upper portion of the line looked like the regular screen with some horizontal lines going across.

I got a defective computer from Tiger Direct. The defects were ridiculously obvious, such as keys falling off the keyboard and the tower fan so loud I could hear it from another floor. When I called TD about getting it fixed, they told me that I had to contact the company that sold it to them, get a “case number” and then call TD back. But that other company (U.S. Micro) wouldn’t answer their phone, and I ended up leaving them a lot of voice mails. The one time someone answered, the guy told me that the person I needed to talk to was “on another line,” so I left my name and number. No one from USM ever called me back though. And all this time TD had a 30-day return policy that ran out, because I could never get that “case number.”