TigerDirect Reviews

Purchased a $351 television with 1-yr. service plan. Paid extra to have the product shipped next day air. UPS never received the package. Called Tiger Direct on day of expected delivery. Spoke with Dave. He stated he was emailing the shipping dept. and requesting that they contact UPS and that if UPS could not find the item, another would be sent to me immediately the day of my call. I requested a phone or email confirmation of this action. Dave assured me I would get it. Next day, nothing from Tiger Direct. I had to call them again. This time talked with Paul. He tells me Tiger Direct initiated a search for the item and that if they didn't find it in 3 days another would be shipped. Then he told me, oops, because you purchased this using Bill Me Later, we issued a full credit back to your BML account.

I have ordered (Order Number: **) two items item #JEG-0274 and item #U12-42478 on 12/16/2013 and authorized Tiger Direct to debit $103.91 (includes shipping) from my Amex credit card. I have $30 cash back offer if I spend more than $100 at tigedirect.com in a single transaction. Tigerdirect.com is giving the below issues with my order and I am getting extremely frustrated.

My girlfriend purchased a new computer (HP) from these folks and also purchased a three (3) year service contract with Square Deal (from Tiger). The laptop ended up having problems with the power supply cable and after speaking with HP about the matter was sent a box from HP to send the laptop to HP for repairs (expected to take five to seven days). MORE THAN A MONTH LATER... and several emails from HP claiming the problem was an out-of-stock battery cable... HP offered to send her a "refurbished" computer. That's where I became involved. I called HP and they were like speaking to Duck Commander characters... so I called Tiger to see if they could be of help. After all, HP had the computer for more than a month and couldn't find or even make a new battery cable. I figured that since Tiger sold a lot of HP equipment, they might have a good number to call for help.

This is very well the worst internet-based electronics store out there. Here is my story. I purchased a TV on Black Friday. It is the same price everywhere, but Tiger Direct offers an extra $30 off if I pay with v.me. The TV shows up with the screen smashed and I have to return it. I am told they have a new TV ready to ship to me immediately.

I ordered 3 helicopters as Christmas gifts. I got an email saying 3 helicopters were shipped. Then I got a second email saying there was a delay. Then I got a third email saying they were on their way. Today I got 1 helicopter. When I went on-line to check, they are coming from three different places and the delivery dates are today, today and 12/20. So the e-mails were inaccurate.

Purchased a Surface 2 tablet with 256 GB of Ram. Today I received the Surface 1 with 256 GB or Ram. They sold me the keyboard for the surface 2 and when I called to tell them they made a mistake they told me they don't have the Surface 2. But the fact they tried to pass an older cheaper model on me that won't even work with the keyboard they sold me is a huge insult. I called customer support and was told maybe sometime in January I can have it and they should be able to get me the same price. Yes the same price I already paid for nothing. Merry Christmas now I have to go find something else for my son. Thanks for nothing Tiger Direct.

I purchase an ASUS T-100 Windows 8 Tablet from TigerDirect on 12-17-2013 for their advertised price of $279. I purchased it believing that they were running a special holiday price. Well I received this email from them today: "Thank you for visiting our website and for your recent order **. Unfortunately, the item you ordered VSU-101819071 - Asus TZ3740 was listed with an incorrect price. We are therefore declining acceptance of this order and it is in the process of being cancelled."

I ordered an HP Envy Rove on cyber Monday and by Friday I still hadn't heard anything. So I called and they said that it was shipping from a 3rd party vendor and they couldn't tell me anything about the order, but they could put thru a request to the vendor and find out when it would be shipping etc. Would be 24-48 business hours for a response. So I called once again on Tuesday of the next week and went thru the same process and they said it would be 24-48 hours for a response?? What! I said that it had already been that time frame. "Can you not tell me whether or not I'm getting the computer?? Where the heck is it?" "No, sorry can't tell you a single thing about your order"! Wednesday I called back and cancelled the order. They STILL could not tell me anything about my order. That same Wednesday I found the same computer $100 cheaper on the HP website, ordered it and it was shipped on Thursday (the next day). Tiger Direct sucks! Nowhere on the item page did it say anything about a 3rd party vendor and shipping delays....

So I bought an external drive from TD. The price was marked down to $70 (fair price) with a mail in for another $10 off. 4myrebate acknowledged receiving my info, then after reviewing my submission said that the barcode was incorrect. They said to resubmit but with no other UPC to send in it was a moot point. Tiger Direct says they stand behind their rebates but all I got was the runaround. Tiger refers me to 4myrebate. They refer me back to Tiger, etc... Sent a certified letter to TD explaining my problem. They never bothered to respond. This used to be a good company. Don't know what happened to them, but I'll rethink dealing with them in the future. Not about money, it's about attitude.

I bought an item from TigerDirect on 2013 Black Friday. The order was confirmed and my credit card was charged. After a week, no any update was received. I called custom service and was given a UPS tracking number by representative. But It turned out that was an invalid tracking number. At the meanwhile, they just silently canceled my order without telling me. After waiting for another week, I called it again and was told the order was canceled. Although the credit card was refunded but I lost opportunity to buy the item as gift for my parents. This apparently a fishing sale. They post a real good deal on Black Friday and just use an excuse to cancel it without any notice. Really bad sales practice.

I would have posted here sooner had I known about this site. I bought an ASUS G75VW in May 2012 and it first had sound issues. Then it had spontaneous shut down issues. Unfortunately, TD only gives a 7-day return window. Seriously?! 7 DAYS! Especially for a computer!! TD is a RIP OFF! When I sent it into ASUS directly for repair, they told me that the hardware had been replaced with OLD (2009) parts but they wouldn't provide me with proof because they didn't want to get involved. Of course, TD said it was not true and since I didn't return it with their 7-day window, there's nothing they'll do about it. Now I'm out $2,000!!! NOT pocket change!!! How does this place stay in business?

I ordered two items from Tigerdirect.ca. I received the first but for the second, it was sent at the bad name, at the bad street address, in the bad city, in the bad country and the person who received my package has signed his own name without any problem!!! Several days and email after that, no response from kids of Tigerdirect, very very very very irresponsible company. Avoid it at all cost, even if it more expensive on another website.

I bought a computer monitor from TD and it was on sales with sales price. Receive confirmation order with sales price. When my cc statement come, it was charged with higher price than the sales price. Called them and talked to an agent, told me that they don't take care of billing. It was in USA?? Ask me to call the USA billing office to sort it out. Also send an email but never get responded. Post a comment about the bad experience being received and my comments never being posted on their website. Going nowhere. Let them have the money and I never ordered anything from them since. Hope they will go under one day.

Never buy anything from TD ever again. They are dishonest, stupid system and staffs. If you have trouble with refund, call your bank. I returned all their items and get refunds after calling them almost 2 months. Then they sent me the letter told that I was owing them the money after one week I got my refund from them. I do not understand why this kind of business still running. It need to be shut down immediately.

Purchased an Infinity AVR UPS on Dec 2. Received it on 6. Unit was sent in manufacturer's box only and no other box around that. Opened box to find a physically damaged unit. Call customer support that evening - waited on hold for 48 mins, finally gave up and hung up. Called on the morning of the 7th - waited another 20 mins for an agent. Once I got an agent, his name was Angel and he was very rude.

I am a web designer/gamer and found an Asus laptop only offered from TD that was perfect and the big brother of my current Asus laptop. While at work, I sent my order early in the morning. I used my Dad's extra CC number as my CC (credit card) did not have enough credit left on it for a 1500 dollar purchase. I left the shipping address the same but put my name on it. That is when all hell broke loose.

I ordered a Samsung pad from Tiger Direct on 12/2. Received order confirmation email but no further logistic information since. So I contacted them and they told me that my order is somehow lost in their system that they cannot further process. I was told that I can only reorder if I still want the pad. The customer services cannot do anything else. Doesn't "order confirmation" mean "order is confirmed?" It's not my mistake that the order is gone in their system but they cannot do anything. This is a Cyber Monday deal. Now the item is out of stock. Honestly, if Tiger Direct is not capable of handling Cyber Monday, they shouldn't allow customer to purchase. Clearly, Tiger Direct lost one loyal customer.

I ordered an in stock laptop and flashcard with TigerDirect on 11/26. They sent me the flashcard in a few days. However, I never got the laptop. I called them and had to hold for 37 minutes before they advised it was on back order and they had no idea if/when they would receive the product. It was meant to be a Christmas present so I can't hold out indefinitely. They never even notified me that they wouldn't be sending me the main item I ordered.

I ordered several items with rebates on Black Friday 2013. Somehow they used my old shipping address on 2 out of 3 orders. Admittedly it could have been a browser cache or related issue on my side. I called within a few hours to correct the address and was told after several phone conversations over 2 days that they have no way to do that. They suggested I call UPS and the USPS to resolve the problem. I contacted UPS during that time and they said only the sender can change the address when it's an address not associated with me. I also only received a tracking number from TigerDirect for 2 of the 3 orders making it tough to track one of the packages. Eventually I went to my local post office to have them hold on to the packages with wrong addresses.

I ordered a tablet on cyber Monday from this company and wanted to cancel my order almost immediately after I ordered it because I found it cheaper on amazon. So I try to log into my account at td and see that it is not in my order history yet. I wait an hour and it is still not there so I called customer service. I waited for 43 minutes to speak to someone. He told me that the system was overwhelmed and that he could not cancel the order until it updated. He said it would be 4 hours and that if I liked he would write down my order number on a piece of paper and cancel it if he was on shift and remembered to do so. Those were his exact words I kid you not. Anyway like a fool I said ok. 4 hours later I call again and get the same answer from someone about how I need to wait a few more hours. 15 hours go by and they still tell me I need to wait four hours for the system to update so that they can cancel my order. What is really going on is that they are stalling so that the item will ship and I'll be charged. I asked politely on their Facebook page about what was going on with my order and they blocked me and deleted my post and any other negative ones left by other people. Avoid this company like the plague!

One year ago bought a computer from them. They insisted I also try a free trial's version of TLG Everyday. Tried canceling before the trial period ended but still am getting charged. TIGER DIRECT sucks.

Refurbished Computer arrived and doesn't work, advised Tiger Direct per e-mail. Received response e-mail back that they are sending UPS ticket for pick up and then it will be sent in for repairs. The time should be 3-4 weeks! It is being sent out of USA for the repairs. If only I had seen this website before ordering. Their customer service is horrible.

Worst company online I have ever done business with! Bait and switch - I ordered a NEW universal remote and they sent me a REFURBISHED one. I wanted a refund because they were dishonest in their offer, but they would not refund the shipping charges I had already paid. My second and obviously last order from them was put on backorder. I called them to cancel and they never sent me a promised cancellation email. I had to call them again so they would not charge my credit card. I should have read the reviews of this company before I bought anything. Resellerratings.com gave them a 2.37 out of 10 from nearly 9000 reviews. Nuff said.

I ordered at pin pointer for metal detecting. I asked the associate if the item would be here in 7 days. He said no and that I would need to pay for 2nd day; so I paid for second day. 7 days later, no item. I call them and I am told that it comes from third party. They could send over a message for the status on the item. I tell them cancel my order. I need the item by that day for a trip I was leaving on. I leave on trip, come back a week later, and still have no refund.

First off, a bit of history. I am a computer repair and construction technician and did business with Tiger Direct's business to business department for years. I then switched to doing Graphic Design using Photoshop amongst the multiple other programs. After upgrading to the new version of Photoshop I found it needed lots of ram and a 64bit operating system to stop its crashing whenever I made an advanced design. Now for my problems with Tiger Direct.

I bought 2 sets of cookware online at a great price (or so I thought!). The description described the whole set and the pictures featured the whole set. When the package arrived, it was 2 individual pans, not the whole set, as advertised. I called customer service immediately, only to be told that there's nothing they can do. After asking for a supervisor, I was put on hold for 10 minutes and then told that one wasn't available. I couldn't understand the representative very well, but it was determined that I would receive a refund. I received an email stating that I needed to fax a signed form (theirs) within 24 hrs and I would then receive instructions about returning the items. It's been 5 days and I'm still waiting. This company advertises falsely and is beyond incompetent. Don't waste your time, or your money!

The company sells what is advertised as "refurbished" computers but are actually old, defective PCs that should have been scrapped. I bought what was advertised by TigerDirect as one "refurbished" Dell PC in June or July 2013, order# **. Payment for $395.00. When received, the machine would not work. I noted that the case was packed with old dust and dirt that old PCs sent it accumulate over their lifetime. This machine was exchanged and I next received machines that was an older, and crappier brother. That PC was exchanged only for me to receive an even worse PC machine and one that did not fit the ordered configurations. That one was returned and I now find myself with yet another non-working old, (Order# **) Dell PC that should have been scrapped, not resold as "REFURBISHED".

I bought a refurbished laptop. Right out of the box the spacebar did not work. I could not reach anyone at Tiger Direct. I was on hold for an hour and in their chat room "all agents were busy, try again later". Frustrated I decided to return the unit. I tried to get a return authorization and it would not allow for a refund even though their site policy states refund is 14 days. The manufacturer is servicing but I will now be without this new computer for 30 days or more. Tiger Direct should never have shipped the laptop with a defective spacebar. And Tiger Direct was of no help. I will never purchase from them again.

Here's a re-cap: I ordered a new LED TV. Paid over $700 for it. 11 days later I get an email that says the TV I ordered was returned to the sender. Apparently, UPS broke it. OK, not Tiger's fault. Fair enough. Tiger sends a second TV. It arrives and has severe screen bruising and the remote didn't work. I returned it. At this point, it had been a full month that Tiger had my $700+ and I have nothing. Tiger sends a 3rd TV. This time the TV arrives with none of the components that should be included. It was just the LED panel; no base to stand it upon, no remote, no cables, no manual - Nothing but the led panel. Useless. Meanwhile, on the outside of the box is a big sticker that says the contents were verified by an employee at Tiger and each of the item's check boxes have been checked off as if they were in the box. They weren't.

I bought a computer item from Tiger Direct on 17 August 2013. I paid for it, including shipping. The order processed, debited from my account, and was sent to a drop shipper for fulfillment. It stalled at the drop shipper for several days, finally marking as shipped on 21 August. UPS tracking indicated that the item made it to my town and was out for delivery, but then was recalled by the sender. I was never contacted. I initiated contact through email and Twitter to Tiger Direct asking them to look into why this had happened. I received a response half a day later that they had cancelled my order due to a price mistake, and that I would receive my money back in a further 5-7 days.

I really with these cheap-o companies would stop fulfilling customer service jobs in India - they swallow. My mobile carrier has support in Oregon and Arizona; yes, they understand English. TG does not. I'll pay a bit more to be supported by someone who understands US English. My system is fine, but I tried to communicate with them to no avail.

I bought a "refurbished" laptop, an HP 8530W C2D 2.8/4GB/300GB/DVDRW 15.5 with Windows 7 installed. Well, about 5 weeks into it, the hard drive is bad and I have to get a new one. Luckily, I have my old laptop to file this complaint and anything important is saved on my flash drive but to say they "refurbish" a laptop to have it die in 5 weeks? WTF? There is NO WAY they did anything to this computer other than delete the problems there and install Windows 7.

My dad bought my son a computer from Tiger Direct. What they shipped to my son was an unusable computer. The computer was supposed to be refurbished and have Windows 7 on it. What we got was a 15-year-old computer that didn't have enough memory to install Windows 7. My husband tried to install it, but it said "Out of memory" almost instantly. When it asked for the key for the Windows disc, the key came up as pirated (or it said it was an illegal copy or something along those lines). So my husband tried to remove the disc, and the driver actually ground the disc down. When he finally got it out, it looked like someone scraped it across barbed wire.

Eventually, I purchased a motherboard to test out a processor that wasn't working. However, the processor was working fine and I only used the motherboard for no more than 20 minutes. So that ruled out that the old motherboard and processor were fine. The following day, I wanted to return the motherboard because I had no use for it. Apparently, me not knowing, I couldn't return the hardware for a refund or store credit. I asked to speak with the manager but the assistant manager was an ** and didn't want to refund me in any way and told me that all the policies are on the receipt. Nowadays, who in the hell reads the receipts other than to verify if anything was overcharged or missed? This type of policy should be noted by the cashier and told to the consumer that this type of item isn't refundable or given store credit. This is very bad customer service and I will never buy from TigerDirect locally or online!

Tiger sent me a refurbished Samsung that had no damage on box and was very well packed. However, there’s a very noticeable damage on the right side, including a 3/4 inch crack in the bottom right corner, and the LEDs were not working on the right side of screen. How can they miss this? I called them and they have no QA on refurbished items. Stay away from them.

I had not ordered from Tiger Direct for a couple of years and decided to give them another try. I ordered a laptop on June 5th and paid for expedited shipping. It was shipped to the wrong address. I caught it but instead of redirecting, they had UPS send it all the way back to them in IL when it was already in CA. CS told me they would ship out a replacement for delivery tomorrow. I called again today to check on it only to find out that nothing has been done or shipped. Now they tell me they won't ship until they receive the other back - exactly opposite of what the CS rep told me yesterday. Now, I am being told the best they can do is ship another laptop out and the soonest I can expect delivery is another week. They were uninterested in providing anything but the most limited service. I won't be shopping there again. If you order from Tiger Direct, pay close attention to your order and do not expect to receive it anytime soon.

I used to spend thousands each year with Tiger Direct back in 2002. Then they got... well, bad, with things like double-charging for a motherboard. Fast forward to today, I figured after 11 years, I'll give them another chance. I put a Cuisinart toaster and got a price, including postage to my zip code, of $28.19. Then I'm forced to enter CC info. Okay... On to checkout... Guess what? Yup, there's a new total, and postage gets padded quite a bit to well over $30. Bye, bye, bad Tiger... back to my old mainstay since I left you, Newegg. Beware of the Tiger.

I saw a Dell laptop online with this company for $680 and called the nearest retail outlet to me in Houston, Texas. When I called the store, I was told the price online would be good through Sat. and I wanted to purchase it at this time. I was told I could not pay with a credit card except for the in store purchase. And the computer would be reserved for me when I came to the store on Sat.

Beware of these companies: Tiger Direct, Comp USA, Circuit City, Global Industrial, Nexel, Misco, Infotel, Global Computer Supplies, Inmac WStore, Speed Gifter and Worldwide Rebates. All these names operate under a company called Systemax, Inc. Comp USA and Circuit City were consolidated with Tiger Direct in 2009 and 2012. We cannot see that there can be any difference in operations in any of the above affiliates as they are all owned and operated by the same company Systemax, Inc. This post is about our nightmare with Tiger Direct. I will explain in this post the details of our ordeal with them and the outcome.

I purchased a laptop and after 2 weeks, it stopped charging. I had purchased a one-time key for Microsoft office from Amazon - as Tiger Direct's price was not competitive. I contacted customer service to see if there was something I could do to make the computer charge. They were willing to replace the computer but not the Microsoft Office - nor address how to ensure that they would wipe the hard drive. So essentially, I would have more than $700 into the computer.

Well, if you're ever looking for a new computer or anything computer related, DO NOT do business with TigerDirect.com. They are a bunch of false advertising **-hats who will have you pay for two-day shipping but be all, "Sorry bro, it takes ten days either way. Thanks for the extra 20 bucks! Oh yeah, and the gift card you ordered, sorry that took five days because all e-gift cards should take five days. We didn't have anything saying that on the website? Tough **, bro." That's seriously what I've been through. DO NOT WASTE YOUR MONEY OR TIME on this crappy half-** company. Thanks.

I ordered a solid state drive from them on April 8. Site stated it normally ships in 1-2 days and I paid for 2-day shipping. I should get it on Friday and have the weekend to install it. I checked on the shipping status on Wednesday. The site still stated, "Normally ships in 1-2 days", but now the tracking page stated "7-10 days". So I contacted them and asked why. After they apologized several times, they stated the drive would arrive Monday. Well, it didn't arrive on Monday. When I checked the status, I found it still did not ship.

I submitted an online order with a wrong address, and immediately reached out to the customer service agent to correct the address. The customer service agent called Mikelson ** told me it will be taken care of. The next day, I am surprised to find that the order is on its way to the wrong address, and because it’s eco-shipping, Tiger Direct cannot change the delivery address anymore. It is gross negligence for Tiger Direct not to do anything after I told them about the address problem, which was just minutes after the order was submitted online and long before the order was shipped. Now, Tiger Direct asked me to go to the wrong address to pick it up. Would you open your door to a stranger who says he wants to pick up a package? Not to mention the numerous follow up calls I made to resolve the issue. I hate to burn the reputation of a vendor because of one bad employee, but unfortunately most of their customer service agents talk with a very bad attitude. There is one supervisor who is helpful, but waiting time is always long.

I ordered a TV and had the wrong mailing address on the package. When I saw it was going back to Tiger Direct, I had a live chat. I was told the reorder was on the way, but it never happened. They never sent the TV back and it is now out of stock. After a few emails back and forth, I got no response from the last email I sent.

My nightmare with Tiger Direct: So I placed an order for an external hard drive. I checked my emails 30 minutes later, looked at my order confirmation email and strangely enough, my order was showing shipped to a strange address in Oklahoma (I live in CA), and my billing address was some Military P.O. Box address, neither of which I had entered when ordering. Unfortunately, it was too late to call so I shot an email off and called them in the morning. Although I called early, it wasn't early enough. And by the time I got through, my package was supposedly in their ship bins already, and they would try to retrieve it.

I bought a huge assortment of equipment and gear from TD, and of course a majority of the items came with lots of rebates. I used to always get scammed for my smaller rebates, but the larger majority of item rebates I'd fair well. I needed a lot of stuff, etc. and was on a very strict budget of course due to who was financing it. They sometimes have rebates averaging $70+ on some items and sometimes even more, but rarely for what I needed. Needless to say, I was doing a build and spending a lot of money.

Today, 3-27-13, I called Nuance twice, first call at 4:39pm for 8 minutes and 48 seconds and second call at 5:58pm for 8 minutes and 33 seconds, because the person wanted a claim ID number, only to find out that my rebate was not going through them! So I called Tiger and what a mess or should I say what a joke! I called them a total of three, yes, three times! The first time was at 6:07 CST and I was told by a deep-voiced guy I was going to be put on hold, only to find out after 15 minutes and 27 seconds the guy hung up on me! Yes, he hung up on me. What does he want, a job or no job? And this was at the 800-800-8300 number! So being the hot-blooded gal that I am, I called back at 6:35 pm and I was on the phone for 14 minutes and 43 seconds, and then I was able to talk with someone who gave me a phone number to the people who are handling the rebates through them. How hard was that?

What a total clueless tech manager. I went to pick up my Comp Tower and waited for someone to check me out. You have 5 guys sitting in the office laughing while you have 3 folks in line trying to get checked out. I have to raise my voice to get some service. Someone came out, started to help and walked away in the middle of ringing me up. So yes, another guy came and the sale was not going through. He said it must be my card, so they called. It's not my card. It's their system at the tech dept not working. Scary thought of thinking I brought my tower here to get it fixed and they are unable to fix a register. So after asking for a manager, this short, bald man came and was totally clueless on what to do.

So one day I wanted to order a nice new gaming rig. I’d been on this gaming laptop for a little over a year and just miss the horsepower my old gaming tower had; after a year or so, it had been removed from technology updates, so I figured it was time to upgrade. At first I started at Newegg, but they did not really have anything that tickled my fancy and I did not want to build my own, so I went to TigerDirect and found the computer I’d been looking for at the price of amazing stature. I go place my order. Everything is good so far.

I ordered my power supply ($108.50) on 11/24/2012. The UPS tracking said that it was left at the front door. But I didn't have it. Nothing was left at the front door. So I sent email back to GlobalComputer three times. No one replied back except an auto reply that said "Thank you for... Emails that require a response are ordinarily responded to within 24 hours of receipt; however, due to the seasonal increased business volume, it might take us a little bit longer." Still, no one replied back, so I called GlobalComputer where I ordered. I talked to Jack who seemed helpful because this is not his department. He told me that he will inform the Director of Customer Care.

On 2/28/2011, I bought a TigerDirect PC for a total of $1921.00. $400 of that was for 24-hour onsite repairs for 3 years. This past fall (2012), my computer started telling me I was having a processor problem/ CPU issue. When I called TigerDirect, they said they had no representative in my area and I would have to send it to Illinois for repair. I said that’s unacceptable and that they could refund my $400 or pay whatever a local repair store would charge. They refused. I called numerous times and asked to speak with someone further up the chain and was refused. Service was rude and I was obviously an irritant, not a customer, now that they had my money. I even took the unorthodox approach of sending a Facebook message to the CEO David Sprosty but was, of course, ignored. I am a minister and made sure the letter was polite and informative. So I have a $1,900 doorstop, and TigerDirect has my money and no accountability.

I ordered about a dozen items and everything went well. I received an order confirmation for a separate order for one item on 1/21/2013. I didn't get a shipment confirmation and heard nothing for over a week! I needed the item for a very important client. I inquired and they got back to me, letting me know it was back ordered and they would get it out ASAP but that was all the info. So I waited and waited. I didn't get more info for another week, so 2 weeks total. They said it was still backordered. After almost two more weeks, I just got an e-mail saying the same thing and that I have priority whenever they may get the unit. My problem isn't so much the running out of stock. It happens but it's the long wait after ordering instead of letting me know to go elsewhere; also, keeping me on the hook when it's reasonable to think they have an idea of a timeline when their supplier (Engenius) would deliver more. I still have no idea if and when after almost a month.

I ordered a phone in December and was told I would receive a 25-dollar gift card. I contacted customer service and was told it would take 14 days. I waited 14 days and nothing happened. I contacted them again and they said it would take another 14 days to see what was going on. I waited 14 days and contacted them again. This time, I was told I would receive my gift card that week. Again, there was nothing. So I contacted customer service again, only to hear the same speech I did the other 2 times, that it will take 14 days. I requested to speak to a manager who informed me of the same thing rather than transferring me to someone who could answer the questions. While trying to ask why Amazon can give gift cards literally a day or 2 after your order and why it takes Tiger Direct 14 days to send it out, the manager hung up on me before I was finished with my question!

After holiday on Jan. 4, I called TG to make arrangements to return it. They said it was after the 30-day return period. I had to call Toshiba. Toshiba says they will not accept it back and all products are shipped to TG with 90-day warranty and to call them. Finally, I went back to TG website and see that they extended the return policy for Christmas gifts to Jan 15. When I called, they say I bought it the gift early, that it only applies to products purchased on 11-25 and after. Wth! I'm finding an address to ship this sucker back and disputing charges on CC. That's the only way to deal with this runaround.

TigerDirect.com automatically places an authorization for a charge, a hold on funds, in PayPal even if the order does not go through because of problems with TigerDirect.com online ordering. As others have noted, writing or emailing is pointless because their staff is instructed to respond with standard form letters. Go elsewhere. Find the product on TigerDirect.com and order it from an online store with higher ratings. Consumerreports.org rated B&H Photo, Newegg and Amazon round out the top. Go elsewhere. TigerDirect doesn't make the list.

I bought an Acer online. It didn't work. I could not simply return it. I had to get a replacement, which also didn't work. They finally took both back. I tried to leave negative feedback about this product on 2 occasions. Neither ever showed up. Only good reviews appear to show up for products. I did leave feedback on Amazon.

I recently bought a computer laptop through Tigerdirect.com. The laptop arrived quickly and I had no issues. However, I noticed a price change of $150 shortly after the purchase. I contacted Customer Service to see if I could retrieve a refund since it had been less than 30 days since the purchase. I was not able to get a representative on the phone as I had waited over 20 minutes. So I waited online for close to 20 minutes to speak to someone by live chat. The representative stated that I would receive the $150 refund and receive a follow up email within the week from customer service.

I ordered an Acer netbook from TD, and I was charged multiple times on my debit card (even after I had received the product). After two conference calls with my bank and TD, I was told by authorities to cancel my card which I did. By the way, our Attorney General's office told me that they have 20 complaints against TG. All of this represents hours of work! After receiving the netbook, either the battery or the motherboard was bad, so I had to send it back. Returning it was easy, but we will see how things progress from here. I just want a netbook that works! By the way, their checkered history is interesting: http://en.wikipedia.org/wiki/Tiger_direct. As has been mentioned, you will sit forever on the phone waiting for customer service. 30 minutes is not at all unusual.

I have so far experienced many of the issues that have been echoed by many reviewers on this website. I ordered a refurbished Dell laptop off TD. Here is a list of issues I have experienced so far: First, I received an e-mail from TD stating that my order had shipped, only to find out through interacting with UPS that my package was received by them and shipped 3 days after this e-mail landed in my inbox. My order qualified for free shipping, but I paid $10 for UPS ground as I was in need of a new computer. I will say that other than this, I had no other shipping issues, but I feel like TD wrongly informed me as to when they actually transferred my package to UPS.

Item # H25-156406 was purchased on 12/25/2012. Item is sold as having a full HD anti-glare LED back light 15.6" 1920 x 1080 Resolution display but was delivered with 1366 X 768 display. I have images of the max resolution and assurances from Tiger Direct Tech Support falsely asserting 1080P resolution and a printout PDF file of the product page from date of purchase. This is fraudulent; HP charges $150 for the screen upgrade according to a customizable version of the same system. I have attempted to contact Tiger Direct by phone and online chat with no response (refused by chat system and on hold for more than 2 hours over the phone) and I am receiving no response by email. Beware of this company.

I ordered this high-powered Windows 8 gaming computer (CyberPowerPC GX6134 Gaming PC - 3rd Gen. Intel Core i7-3770K 3.5) for the day before Christmas. Tiger Direct said it would come, but it never did. So I called them, and they said that they had to ship it later. I called again, and they put me on hold for more than an hour. I called one more time, and they said they couldn't ship it. Tiger Direct gives you bad service. Avoid ordering from this company.

I ordered a small kitchen appliance through them and I even paid for shipping, which is unreasonable because my order qualifies for free shipping. But the problem is, they stated that my item does not qualify for return no matter what because it is shipped from a third party manufacturer. Well, so I paid for shipping and hoped that they will protect it well during shipping so I do not have to go through the hassle to return it. However, my concern was completely nonsense because they did not even it. After two business days, I called them and asked about my order. They said it is on back order and may take three weeks to ship it. However, when I ordered it, the item's webpage stated clearly "usually ships in 24 hours." So I would assume if I did not make the phone call, I may not see my stuff in what, a month?

I placed an order for a computer on 11/27/12. When checking on the status of my order on their website, I was advised my order shipped on 12/11/12. I emailed customer service to obtain a tracking number and received a response the following day advising that the item was back ordered and no longer available. I spoke with two people at Tiger Direct, Kevin ** and Steven. Kevin said I would have to buy another computer, and Steven said my order shipped but I would have to wait for a tracking number. I have called several times and left messages with no response. The money has been deducted from my bank account. At this point, I am unable to either order a different computer or, if it has been shipped, obtain my tracking number.

I ordered several computer parts to put together a kit for my wife for Christmas. We received most of the items yesterday (12/11/12) and received the final items today. Well after unpacking, the front plastic fascia of the case just fall off. All the plastic alignment/lock down pieces were broken off. And they sent the case in the box the case comes in if you were to buy it from a store and take it home yourself (really!?). I have attempted to call them, only to have their automated crap-tacular message system either hang up on me or drone on about their "excellent deals" for 30+ minutes at a time before I give up and hang up the phone. I have also emailed them with no response (it has been roughly 24 hours).

I ordered an Xbox Wanted one with Kinect that was cleverly advertised Kinect-ready and under the picture had the tag Kinect but it didn't come with a Kinect. This is what I went through to try to return it: I went to the website but no return is allowed. I tried to call and was put on hold for 25 minutes. The lady said I needed verification from Microsoft. I then called Microsoft and waited for 30 minutes. They had no idea what I was talking about and said that Tiger Direct was not a vendor of their products. I called Tiger back, waited for 30 minutes and told my problem to the guy on the phone. He hung up on me. I called back again, waited 65 minutes and they disconnected the call. I called back again, waited 25 minutes, and told the guy on the phone about my problem. He said, "Let me place you on hold a minute." I hung up after 35 minutes of being on hold. I returned the item through Discover. I am telling as many people as I possibly can about this crooked company.

I will never shop with Tiger Direct for the following reasons: First, they made me wait for 30 minutes one time (I hung up in the end) and 15 minutes at another time. Secondly, the gift certificates don't work online although when you go through with the order, it made it seem like they worked. Third, I called in to see if they could rectify this issue on their system. They said they could not and told me the only way is to return the package (which had arrived at my place already), wait until I got my refund, and then submit the whole order again, but this time on the phone so my gift certificate could be used. (This was just plainly retarded. They lost my respect at one swoop.) Finally, before all of these shenanigans happened, I tried to go in their store to use the gift certificate to be told I could only use it online. Just save yourself time and don't bother. It's not like they have good deals anyway.

Hidden non return policy - I bought a Samsung ATIV tablet and would like to return it but found out that the item has a limited return/no return. It's not a normal return policy business. I assumed that TigerDirect is a big seller so I didn't pay attention or ask.

I recently ordered a desktop + monitor + HDMI/DVI cables from Tiger Direct and need to cancel my order ASAP. However, they do not do order cancellations via e-mail and require a phone call. The only problem is that I have been waiting on the lines and sometimes it takes a half-hour before I grow frustrated from talking so long. After a while, I decide to try again later and hope lines are not busy. Lines are always busy, and I cannot even cancel my order! I am currently e-mailing their agents and trying to explain to them that I have been trying to contact them via phone, but no helpful replies so far. Do not go to Tiger Direct.

I ordered a Samsung TV for Cyber Monday. It was $300 less than normal, but most other online outlets had the same deal. I went with Tiger Direct for their cheap shipping. Big mistake. I would have much rather paid for shipping. They say it's backordered and don't know when or if they will get more. The TV is back to normal price so if I don't get it from them, I lost out on $300 in savings. Also, they never even told me it was backordered. I found out by looking up my order status. It takes at least 30 minutes to talk with someone on the phone. All the while, they charged my credit card 2 weeks ago but I am without a TV and no word when I'll get one.

I ordered a home theater system on 11/19/12 (regular price, no sale) and I talked to an agent to ask him for the info on the item and how many they had in stock. Today 12/6/12, they email me saying what I want to do, and told me my only options were cancel/refund because they accidently sold the other one to someone else that I was supposed to get. Their agents are full of **, don't listen to them, pay $50 somewhere else and get better service there. They failed to inform me for so long, which is complete **. Don’t buy anything from TigerDirect.

I saw a TV I wished to purchase on 11/26. I placed my order and received my email confirmation. A day later, I checked their site and found out they need to verify CC info. I called them and did this. Three days later, I checked again and now saw that the item is backordered. After calling in, found out it's never coming back in stock. I was offered similar models that cost over twice as much. I got in touch with a sales manager/agent. He claims that he wants to help. Ends up not being able to help at all and not even being able to beat other retailer's pricing on an item they would sub in for me. In the end, they never proactively contacted me about anything and I spent over a week dealing with them, willing to pay more than I had initially been if they would also concede that they messed up and would discount a like product for me.

Stupid site. I ordered for a Dell Inspiron 15 during the Black Friday sale. The order was processed, but I did not receive it at all. Now the customer service agent says that the order has been shipped back to them and there is no way that he can give me the same thing now. Generally, any site is supposed to try 3 times for a delivery before cancelling the order. But these stupid people did not do that. They say I will get a refund within 48 hours. I hope that at least they can do that properly and not trouble me for the same. The reason why I got very irritated of this site is because I missed out on the Black Friday deals on other site because of this. Had I ordered from somewhere else for a little higher cost, at least I would have received the order. Now it's expensive everywhere since there are no deals now.

Like everybody else, I was very excited about Black Friday deals. I searched for TVs all over the internet and I saw this 58'' TV on Tigerdirect.com that I liked so much. And I decided to buy it for my kids and my family with money that I saved all year. And 3 days later, they sent me an email saying that the order was cancelled due to the large response they had and the amount of orders they had for the same TV which I think is not my fault. This is really breaking me down and I feel very disappointed.

I ordered a Chromebook (Samsung) on November 19th. Unlike most other sites, they do not tell you when you put the item in your cart that it is back ordered. Also, in the confirmation email they don't tell you. I had no order updates, and logged in to see the status of the order, and it just said back ordered with no other information. This item was to be a Christmas present, so whether or not it would make it for Christmas was at the heart of the issue. I emailed to get a status. They emailed back and said they couldn't find my order - this was 3 days later. I called the first time, they finally told me they expected getting them on December 18th, highly unlikely they would arrive by Christmas. Finally, I found a substitute on another website and cancelled the order. If you call them, expect to wait on the phone 20-30 minutes, and speak to someone whose English skills are terrible. I will not do business with a company like this who can't compete in the customer service realm.

I have been on hold to amend an order for over 3 hours. I tried to join a live chat for assistance and received a message that no one is available. I have tried to cancel the order, but cannot. The order process was cumbersome and inaccurate. Even if I do get to speak to a person and cancel or change this order, I will never purchase from them again.

I ordered a refurbished Dell desktop with some trepidation. I had bought one from them before that just didn't last as long as it should have. They sent me the wrong model, which I didn't realize for four days because the specs were similar, just not the same. I ordered an HP dc7800 and they shipped an HP dc7900. The one I bought comes with a DVD-RW drive, the one delivered does not. Small issue but I wanted the one I bought. I can't reach them on the phone.You call the number and it tells you that they're receiving too many calls to respond, to go to the website and then it hangs up. I send emails from the contact section of the website explaining that they sent me the wrong product and I do get a response, but it's that the order was shipped and delivered. They are clearly not reading my email.

My son ordered a SYX custom gaming computer on 8/11/2012. It came damaged and we called and went through all of the tech support and they said it needed to be shipped back for repair. We sent it back and they claimed that a part of it was missing. I asked them to please check again because I knew it was in the computer. They called back and "found" it. It came back to us again and same thing. We sent it back having been promised we would get a brand new computer. OK, I went with it. Guess what? It’s broken and they want to fix it again. It is now almost December and we still do not have a working computer. Do not buy from them. They always have an excuse!

I placed an order on Cyber Monday for a Samsung TV. The site said it was in stock. They accepted my order, processed payment the same day. It was estimated to arrive Friday. On Tuesday, I went back to the site to check shipping status, only to find "back ordered" in big red letters. There was no web chat, no email response. I've been on hold on the phone now for over an hour. What a joke!

Tiger Direct is still claiming to have extended their Black Friday deals with a counter ticking on their main page, but it appears they are increasing the prices of items as we speak. An Intel SSD SSDSC2CT180A3K5 180GB with rebate shows for $119. But when you click it, you have an option to buy it for $129. These are not good practices. Shame on you Tiger Direct.

In mid-October, I ordered an upgrade memory for a Dell computer. Through my fault, I ordered memory for a server. This was drop-shipped from a third party. Upon receiving the item, I realized it would not work. I contacted Tiger Direct as to return of item and admitted I had ordered the wrong memory. They responded they would contact the third party and provide me with the information for return within 3 -5 business days. The following week, I once again contacted them and got the same message. One more week and I contacted them again, took two messages for a reply. They finally stated they had contacted the third party and the third party would only accept the item if it was defective. I will not deal with this sorry company again and have been warning others to avoid them.

HP 630 Business laptop, $119.00 for an extended warranty - They didn't even acknowledge the 1-year warranty you get with the original buying of the laptop. Bankers Warranty will not cover my unit and HP will not fix my order. On 11-16-12 at 6:55 am, I spoke to customer service and he kept running around with "You were not covered because 1-year warranty was up from manufacturer." I said, "But I called a month after I bought the unit and was told the warranty was up?" Then I said I have a 2-year warranty, and they (HP) said, "No, you don't. You have to send us the documentation." I did, 4 times! Still no coverage. Again, I asked that he start my 3-year warranty again, and he kept avoiding my question on that. He could not assure me that HP would honor the warranty. (What good is that in a pinch when the unit goes down?)

I've ordered a Logitech keyboard case for Samsung Galaxy on 10/18/2012. On 10/30/2012, I received an email from Tiger Direct which told me the item was shipped 10 days ago. Since I haven't received the item, I went online and checked the shipping status. They provided a tracking number for delivery from UPS to USPS which is useless because it only indicated the item arrived USPS and not my home. So I started a web chat with Gabriel ** from Tiger Direct on the same day. She said she will resend the item. So I waited another two weeks. Still nothing arrived. Then I contacted Tiger Direct via their email support team. Maricel, a web response staff, replied two days later and told me they need up to 10 days for the investigation of the whereabouts of the item.

I placed an order with Tiger Direct on Wednesday, 10/24/2012, 12:38 pm. I ordered this product to be used on a project for our Window Manufacturing Facility. The project involved a person that was brought to the factory from Italy. It was very crucial that this part arrive overnight so that this person from Italy could install it and do training on it. I ordered the product in time; this was a Wednesday. The product did not arrive the following day so I called my sales rep, Jacque **, on the 25th. She informed me that there was a mistake and assured me that the item would ship out on the 25th and would arrive on the 26th. I then called on the 26th and she said that there was a problem and that my item would go out on the 26th and be there the next day. I work on that Saturday awaiting the shipment. The product did not ship on the 26th. I checked tracking this morning and it said the product shipped the 28th.

The sales associate sold me an extended warranty and promised that the extended warranty would cover absolutely "any" damage that may occur with the laptop, whether it be a manufacturer defect or physical damage. Well, it happened to me too. They took me for $439.00 and the $70.00 extended warranty. I contacted the district manager and the store manager. Now, they both are ignoring me and will not return my emails or calls.

I purchased a sound bar at Tiger Direct online. I received the merchandise - it did not work. I returned the merchandise a month ago, no refund. I have called ten times to only get ten different lies and no money put back into my bank account. How can I get my money back?

I placed an order for a wireless card from Tiger. Later, I noticed a lower price with free shipping at Amazon.com. Tiger's policy was that they would match Amazon.com pricing and shipping. When I called Tiger, they said they could not honor that price because it was below their cost. I told them to cancel my order. I don't know if they did. I told them it is fraud to claim something that is not true.

Samsung 3D blu-ray DVD player and DVDs sold as set - It seemed like a good deal, but I got an email stating that 2 of the DVDs that were included with the set have been canceled with no replacement offered. This is the last time I will deal with this company and after reading other reviews here, I'm surprised that Tiger isn't deluged with lawsuits for their non-deals.

I would not buy anything except pots and pans from Tiger Direct. I had been a pretty frequent customer. Then I bought a PC. The first one wouldn't even turn on. I should have known. I exchanged it and the replacement worked just long enough to clear the 30-day warranty. I called them; they sent me to HP. HP could not help me because the PC was built a year earlier. I went back to Tiger and they finally agreed but they wanted a case # from HP. I got that and then after 3 hours of my Saturday, the customer service rep at Tiger asked me if I have the packaging. What? He said they could only do the exchange if I had the Bar coding from the packaging. You've got to be kidding. The PC has serial #s all over it and they want packaging? Half the guys in my neighborhood have flat screens in their garages that I recommended Tiger Direct for. This is what I get for being a return customer. They didn't even care that I had been using them for a couple of years.

I purchased an Acer Laptop from CompUSA in Dover, DE two years ago. When purchasing my laptop, I inquired about an extended warranty. The sales associate sold me an extended warranty and promised that the extended warranty would cover absolutely "any" damage that may occur with the laptop whether it be a manufacturer defect or physical damage. A couple of months ago, I turned on my laptop and when it loaded up, there was a diagonal line across the screen and the bottom part of the diagonal line was completely black, the upper portion of the line looked like the regular screen with some horizontal lines going across.

I got a defective computer from Tiger Direct. The defects were ridiculously obvious, such as keys falling off the keyboard and the tower fan so loud I could hear it from another floor. When I called TD about getting it fixed, they told me that I had to contact the company that sold it to them, get a “case number” and then call TD back. But that other company (U.S. Micro) wouldn’t answer their phone, and I ended up leaving them a lot of voice mails. The one time someone answered, the guy told me that the person I needed to talk to was “on another line,” so I left my name and number. No one from USM ever called me back though. And all this time TD had a 30-day return policy that ran out, because I could never get that “case number.”

I never meet such a suck company like Tigerdirect.ca. I paid for my order, around 700 bucks. I received an email from their order verification department and was told that this order is pending. I checked with my bank. The payment is valid and approved by my bank. But their credit card analyst from this department still asked me to provide my driver's license. I scanned it and sent to them. They said it was too small. Okay! I scanned it again and resent to them. This time they said nothing about my drive license. But the damn amazing thing was, the supervisor of this department (a woman) still wanted my water or light bill. Are you police or detective? I replied them that I haven't had a water or light bill. They requested me to provide bank statement. Are you brain-damaged? How can you treat your customers like this? I asked why. This supervisor told me this is for security. Now I understand, so I am a terrorist. Do you sell the nuclear bomb with your computer together?

On July 21, I bought two 64GB pen drives and 3 HDMI cables from TigerDirect. One of the pen drives worked well for a week and became useless. It's on a "read-only" state. I can read everything on it, but I can't write on it. In other words, I can't delete files, create files, change files, or even format the pen drive. I contacted TigerDirect Support. They accepted to change the pen drive. I should mail the broken pen drive to them and they will send a new one to me. But here stands my problem. As the pen drive worked well for a week, I loaded personal files on it. Now I can't delete it. I won't send them a pen drive with my personal files. And I can't delete these files from the pen drive. I called TigerDirect's Support, but based on their policy, they suggested me to send them the pen drive with my personal information on it. That I will not do. That was my first order at TigerDirect. Probably that was the last one.

We needed a camera surveillance system, then we needed several extra couplers. They could only be purchased online so I went to Tiger Direct.com, which was one of the companies listed under Revo to buy accessories. All I can say is thank God I didn't make an expensive order! I called, explained in detail that I needed couplers for some Revo cameras, which are Inline Couplers. They are 'quick snap' cameras. The sales person said he knew exactly what I needed and would get them out. I gave him my charge card info. They finally arrived, but they sent me the wrong couplers.

After shopping major online retailers for an MSI GT560 TI Hawk video card, I settled on CompUSA. It was in stock, the price was comparable everywhere and I thought I was getting a reliable company. I placed the order on June 24, 2012. After a week, I emailed asking for a status, only to be told it was on backorder. By this time, prices had risen including on CompUSA's website. I decided to wait with the assurance from the customer no-service rep that it would be in "any day" and I would still be able to submit the rebate within the 30-day limit. Ha! Exactly 30 days later, when I looked at the status, I found that my order had been cancelled! No email, no warning!

I bought a new laptop and received it in defective condition. I called to return it and get me a replacement overnight, but they won't do anything until I return it first, which is total **. I have to burn my time and wait for UPS to show up to collect it and all the company had to do to retain the payment was to ship me a new one immediately. Now, they lose $1600 and I will never shop with them again. Where is the business sense in that?

I was told (lied to) by a sales rep that sold me the phone package that I could get it for $91 a month. I come to find out it's going to cost me $120 plus taxes & fees. Customer Service said there is nothing they can do. I will not buy from this Tiger Direct again. Be careful of them.

I went online to order a Nikon V1 camera. They had it for $560. I put in my credit card info, and it said there was a problem. I tried again, and then the price went up to $750. So I said forget it. Then when I tried to make a purchase at Best Buy, my credit card was declined. I phoned my credit card company, and they told me Tiger Direct tried to charge me twice for $750. Scumbags. Never shop at Tiger Direct, if you want to protect your credit card. Don't trust them.

I received an e-mail that stated, “1.5 TB external HDs for $89.” I followed the link and searched the page thoroughly: no such item was offered! I bit the bullet and ordered the same. I hoped to find, but I paid $10 more. I received it today and it was D.O.A. (defective power source). I called customer service for returns and had to explain several times that I could not provide an order number as they had incorrectly included someone else's slip and not my own (Elko County IT Dept., Elko, NV). After finally finding me in their database, they asked if I wanted a replacement. Unfortunately, this HD was a monster in size (about the same as my old 250GB from 2006).

I purchased 20 desktop machines in the last 3 years from Tiger Direct. We gave over 10 references to other companies about their machines and in total, gave them over $10,000 of business. I called today for the first time regarding 2 of my machines purchased 13 months ago, together on the same order, simply did not turn on because of some faulty equipment. We are a small company, so calling tech support in the middle of your workday is not easy unless it's urgent. After 40 minutes on the phone with the support staff, I was transferred to David **, the supervisor. Simply put, he said, “Nothing personal, but we can't help you since you are calling 20 days after the warranty expired.”

I ordered a computer and monitor online. I tried to pay for it with my American Express, which caused a "problem with your card" blip. I paid with my Visa, which has a billing address different from where I want to ship to. No problem. The Visa charge went through, so they have my money at this point. Then, I got a fraud alert from American Express that Tiger Direct tried to charge my account. No problem. I understand that was a glitch. I have an OER number and delivery date, and they have my money. Everything's cool, right? Well, no.

I am having an ongoing issue in regards to my security cameras’ installation and remote access set up. I had my security cameras installed almost a year ago by installers hired by TigerDirect in Mississauga. The cameras had to be re-installed by other installers because it was not properly done. Now, the cameras are finally done after many exchanged emails with the manager of the store; however, the remote access that I had paid $150 for is still not done and the technician that was sent here has no experience in setting this remote access. I had asked for a refund since I was not able to use this remote access at all since it was never properly set up; however, the manager ** emailed me that it is up to the installers to decide on the refund.

Same old complaint about rebates or rather lack thereof. In September of 2011, I have ordered quite a bit from TD. My last order for a bare bones kit included Patriot Ram with a $20 rebate. I made my rebate list and checked it twice and sent it in. It appeared to go through but wait, I was missing something. The packing slip/invoice as I remember. Funny because I sent both the packing slip and a copy of the invoice. It seems like it "disappeared" in a a black hole or the waste basket, whichever was closest. They now wanted me to "resubmit", genuflect and jump through some more hoops for my $20. I told them, "you already have everything you need and I am not going to resubmit". No dice. I contacted a lady at TD who claims to resolve all problems.

I bought a laptop shipped to my best friend in MD. The UPS website tracking show delivered but nobody signed for it. My friend never received the laptop so I opened a claim with UPS. UPS told me they did an investigation and showed it was delivered. How can I pay for an item that I/my friend did not receive? So, I went with the credit card company and did a chargeback. The credit card company granted my chargeback. I bought an LCD today and the order was pending (told me to call them). They want me to pay for that laptop that my friend never received. It's ridiculous. There are places to buy electronics everywhere on the web. They are the one at lost, unreasonable and unreliable. Yes, I trust my friend as we’ve known each other since we were young and I know his personality.

I purchased an HP DV7 laptop computer which was sold to me as "new." When I opened it, there was no paperwork or plastic wrap inside the box. I was later told by HP customer service that the unit had already been registered under a different name approximately 5 months ago. Tiger Direct also informed me that there was a $50 rebate through HP, but I was unable to locate any rebate on the HP site for this unit, and was also informed that it would be difficult to secure a rebate when already registered to another person. Tiger Direct did give me a slight discount on the unit upon my complaint to them, and they are also going to give me the $50 rebate directly. However, something should be done about a retailer that is selling items as "new" when they are not new products. I thought that was against the law.

I am an IT college student and decided for my hardware class' benchmark that I would buy and assemble my own computer. I went to both Tiger Direct and Newegg to find parts. I noticed that both companies do tend to try and price match each other. Some things were cheaper on Newegg and some were cheaper on Tiger Direct. The ordering process for Tiger was simple and fast and my product was received quickly. I am very happy and will definitely purchase from Tiger Direct.

Fraud and theft assisted by Tiger Direct Rebate(s). I purchased some computer equipment from Tiger Direct (TD). The online purchase included a rebate. The rebate was through a Reservations Rewards for $15.00, not much but the process was simple to complete and didn't take much time. Even if I didn't get the $15 (which I did not expect to get), no problem. The rebate was through Reservation Rewards. Up to my surprise, Reservation Rewards started billing my credit card for $14. I contacted Tiger Direct. After being transferred around and given invalid callback 1-800 numbers, the Tiger Direct representative conferenced me to one of the rewards programs Tiger Direct was affiliated with. The rewards person indicated it was impossible as their program is only offered in the US. I am from Canada.

I bought a graphics card online and was informed many days later that it was on backorder. I went to their site and found they were still selling this item with no mention of it being on backorder. One week later, they were selling it $20.00 cheaper! By the time I received it, the rebate had ran out (one month later). What a scam! I went to Newegg and found they were selling the same item all along with no backorder ever mentioned. I will never buy from Tiger Direct again. By the way, I'm a computer tech who spends a lot on parts and does upgrades. There are too many others selling computer parts out there with better service. Never again for Tiger Direct!

I was notified by my credit card company of a charge over $1000.00 by TigerDirect.com. When I asked the delivery address to the charge, they refused to give it to me. What kind shady company would refuse helping a consumer who is being a victim of credit card fraud? Beware of any dealings with this so-called company.

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect, please give us the opportunity to prove our commitment by resolving your concern. We can be reached at customersatisfaction@help.tigerdirect.com. When contacting us please include as much information about you concern as possible, including any order or tracking numbers, so that we can efficiently and expeditiously resolve the concern. We apologize in advance if we let you down and we pledge to make it right.

Just moving your pointer around the screen causes pull-downs to flash at a furious rate. It is a very unpleasant experience. I do not enjoy visiting your site. I have been a long-time customer. Don't chase me away.

On Feb. 16, I had ordered several items from Tiger Direct, including a computer that had to be custom built. The next day, they re-credited the cost of the computer back to us because it took three to five days to build. They took out what was needed for the other items, which we received fine. On the 22nd, I decided to cancel the order and buy a new one, about the same as I had ordered by for a lot cheaper. We spoke to a representative and they said they already took care of it. They had already taken the money for the pre-built.

I bought an LED TV from Tiger Direct online. I paid for it with PayPal on February 3. They never sent the TV because is out of stock. Now, February 29, I cannot get my money back. Tiger Direct took my money.

I purchased a PC Kit from CompUSA/Tiger Direct Online before 2:00PM EST Thursday, February 23 for Next Day Air Delivery. The CompUSA emails I received with tracking numbers too me to the UPS website. One of the tracking numbers stated that part of the order was in transit with a guaranteed delivery by 3:00 PM Friday. The other tracking number gave me a UPS page that reads, "Order Processed: Ready for UPS".

We purchased a new TV last Christmas and took advantage of CompUSA's finance special, which was no interest if paid within 1 year. I made my first payment in January, using electronic pay through my Credit Union as well as scheduling payment for February. Both payments were set to be paid 3 days before the due date. On 2/17/2012, I received a call from CompUSA saying that my January payment was late and since my next payment was due on the 22nd, I should make make up both payments over the phone using my bank credit card, which I did! I called my bank right away to see what had gone wrong and was shocked to learn that CompUSA had refused my electronic payment and had demanded a paper check! Of course, by the time the paper check arrived to CompUSA, it was late and surprise, surprise, CompUSA changed my 0% interest to 25.99%. This is absolutely criminal!

I ordered 2 (two) identical computers. One was delivered; one was intercepted by Tiger Direct. Tiger Direct insisted that we reorder the second computer that Tiger Direct stopped delivery of. The price is now much higher. Time line: On 2/9/12, I ordered, and it was shipped. On 2/10/12, PayPal hold to verify. On 2/11/12, it was verified and followed up with both Tiger Direct and PayPal. On 2/13/12, UPS reported Tiger Direct issued a "return-to-sender" on one half of the order (1 Computer). These were both in Stafford, Texas on 2/13/12. On 2/14/12, one Computer was delivered. Tiger Direct refused to deliver the second computer, unless we reorder at the higher price.

I ordered a Nightowl DVR Home Security system. Shipping time was just fine. I got the product as expected and started installing. This did take a little time, but after 2 weekends, got it up and going. Cables all ran through the attic and walls, cameras mounted and connected to the net, all was good.

My laptop was left at CompUSA, I-20, Arlington, TX service desk (Mr. ** stated he was the store manager and took possession) was to have cleaned a virus from my HP laptop. It was picked up 1/31/12. The first time I turned it on (Saturday, 2/11/12), it would not boot and would not start in the safe mode. It was immediately returned to CompUSA, I-20, Arlington, TX, where I talked with Joseph at the service desk, explaining that it was not working at all. Joseph then stated there was no way the laptop would have been delivered to me without it working properly!

I stopped at the Naperville, IL store on February 6, 2012 to add RAM to my (old) Compaq computer. I chose CompUSA for this purchase instead of several much physically closer vendors as I'd received a mail advertisement stating, besides the sale prices, etc., that the service department would install "any one (1) item" that was purchased in the store free. Great! Thought I, as I wanted to increase my RAM. So, I boxed up my computer and drove (about 30 miles) to the store. I'd spoken with a tech on the phone and asked for that person. We removed my computer from the box. He pulled the old pieces from the computer and found the correct replacement part number and said the price would be about 60 bucks. I said, "Okay, and go ahead and install it here.” He replied that it would be an additional 30 bucks to install it. I pointed out that the mailer said that CompUSA would install it free when I purchased it there. He replied that that was only applicable to new computers.

I made a 5 item purchase that were in stock, available and ready to ship in Wish list and also on PayPal payment form, otherwise, I would never have paid or completed the order. Payment was made in full through PayPal and registered as such by both parties (with confirmation emails from both parties). So everything was paid for and supposedly on its way according to Tiger Direct and PayPal.

I ordered an HP refurbished computer on 1/16/2012. After several emails and phone calls, I finally got them to acknowledge today, that they do not have this model, nor will they be getting this model again. I wonder how long they would have kept me waiting, if I had not called, and insisted on an answer. Tiger Direct is an unethical dealer, with incredibly poor customer service. Do not do business with them!

I ordered a refurbished Vizio M420VT-B 42-inch 1080p Class Razor LED TV on December 24, 2011, and I was really pleased that it shipped sooner than I expected. The TV arrived at my door on December 29th, and when I took it out of the box and tried installing the TV stand to it wouldn't fit. My package came shipped with the wrong TV stand! The indentation of the TV stand is that of an oval and the stand's neck is a perfect circle, so they don't fit snugly into each other. I didn't make any type of special request for shipping or anything else. All I did was buy it! As soon as I discovered this, I called Tiger Direct about my situation and was told that they e-mailed the product manager and that I would receive the correct TV stand free of charge.

CompUSA/Tiger Direct/Circuit City are a classic bait and switch operation. CompUSA advertises good deals in their weekly ads. However, unless you live in Adventura, FL, you will rarely, if ever, find the really good deals in a local store. I have tried several times to purchase HDTVs at good prices only to find that when you talk to the local store, they are always out of stock.

I purchased a laptop from Circuit City August 5th, 2007 and also purchased an extended warranty. Circuit City has now gone out of business and I have been dealing with City Assure. My lap top was not working so I called and they gave me an incident number so I had to go to Radio Shack to have it sent out. That was on 3/30/2010. They had to replace the mother board. On 7/1/2011 I was experiencing the same problem so I sent it out again, and the mother board was replaced again. On 7/28/2011 again it was sent out and the mother board was replaced again. By now I was under the impression after this last time they would have to replace the unit. But they would not. Then again on 10/13/2011 and they claimed there was nothing wrong with the unit. Finally on 12/16/2011 I had to send it out again. Now I called to get the incident number and they gave it to me and told me to send it out again.

I purchased an HP Laptop on December 1st, and it was delivered on December 4th. I gave the laptop as a Christmas present on December 23rd. Out of the box, the laptop never turned on. I called TigerDirect and they wanted nothing to do with it since after 14 days, they push the problem to HP. I have a lot of experience with purchasing technology and I use HP all the time. HP warranty is 30 days against defective products, after 30 days, you would need to send in for repair or replacement if it cant be repaired.

I have tried repeatedly to cancel my order # **, which was placed on December 26, 2011. Having followed their instructions to make cancellations via phone (this is impossible and yes, I was calling the number they provide for cancellations), I then sent two emails. To date I have heard nothing from them. I am worried that I will be receiving an item I do not want (it turned out my grandson, for whom it was a gift, already has one). And that will be expensive to return. Tiger Direct has already debited my Visa card, even though the monitor has not yet shipped. The total order, $142.98, included a Square Trade 2-year TV Warranty (STC-CA-LT0124N2B ) and the PC Peripheral Disposal Surcharge (CA ONT 005 CA). I am a senior with a heart condition, living on a government pension.

I placed an order for a Google TV device by Logitech on the 16th for my parents' Christmas present. At the time of order, the website said I should obtain expedited shipping to ensure timely delivery. Using their map/chart to determine the right shipping package, I paid additional for UPS Ground which according to the website and its map/chart, would have the package delivered by the 22nd. It seemed like a great deal. My parents would love it, and I assumed that Tiger Direct's fulfillment process would go smoothly.

I am thoroughly disappointed in my entire experience with Tigerdirect.com. From the computer I purchased for Christmas morning that was not checked before shipping with a baffled motherboard! Wouldn't even turn on. Thank God I am smart enough to check or else my daughter would have cried Christmas morning. Customer service, I have received not one pleasant person. I've talked to the "sales manager" who later in the call said he was "Sr. Vice president" when I asked to speak to someone other than him. Here is my question, "How could you ruin Christmas?" I was also told that during the holiday season apparently they do'nt have time to check every package shipped. They are too busy. Really? I know way too many people to be treated this way, word will get out. Oh and I never did get an apology, just excuses and lies.

Tiger Direct offered free shipping on a $600 TV. I filled out the order form, took a break before I submitted it to walk the dog. By the time I returned, Tiger Direct had added $50 for shipping. I phoned them, was put on hold for an hour and was politely told to go pound salt. Let the buyer beware!

CompUSA (which is really TigerDirect.com) is committing fraud by sending out email ads with prices that you can't get. This week, they say a 1tb hard drive is $89. But when you try to buy it, they make you pay $139! This is a total scam, there is no place to get the advertised price at all. Same thing with a 2tb iOmega external hard drive, it says it's $89. But when you try to buy it, they make you pay $159! Do not buy from these people, they are lying and committing fraud!

I bought a refurbished computer from Tiger.com and told me that there was a $90.00 rebate on antivirus. Plus, he said that I had to buy it to get the computer, which I did. He said that I would get the money back on a rebate. When I went to get the rebate back, I called Tiger.com. He said that there was no rebate at first, then he said $20.00. I told him that was not good business and told him that I would never buy nothing else from their company. God bless you. I am a Christian person.

The staff at the Fort Myers Office has been awful in providing any help with an item that was returned through their store. The sales person was Jackie **, the Store Manager was Frank ** and the District Manager was Omar **. My complaint felt in deaf ears. I purchased a printer on 10/17/11. It was returned immediately to the store and was sent to the shipper. Today is 11/21/11 and I have not received a refund for the printer that was returned. I had to call myself to get information about this issue. They have kept telling me that they were working on it.

I went to Comp USA to back up my hard drive. They had me purchase a 16G flash drive which was too small. They called me and recommended I buy a portable hard drive. The manager brought me over and showed me what they have. I purchased it. While in Best Buy, I noticed they had the same portable drive advertised for $30.00 less. Comp USA's adds state they guarantee the lowest price. On Saturday 11/19, I brought in the Best Buy ad with my receipt and was told that "due to the floods in Thailand" the company does match prices on portable hard drives.

I ordered a video card that had a $20 rebate. I paid for UPS ground and it took over four weeks to get. I could not file for the rebate because it has to be postmarked within 30 days of purchase. I spoke to customer service and they told me that there was nothing that they could do. Worst experience ever with an online retailer.

On 11/27/2010, I purchased a Vizio LED television (XVT472SV) for $744.96 at 130 E. Altamonte Dr. Altamonte Springs, FL 32701. Unfortunately, on 11/09/2011, the television stopped working properly and does not show a picture. I have since been attempting to make good on the 2-year extended warranty I purchased from CompUSA for $142.49. The warranty is through Bankers Warranty Group of Florida. A technician was dispatched to examine the television on 11/16/2011. The technician advised that he would need to order parts that he thinks may fix the television. We were advised by Ron, supervisor with Bankers Warranty Group (ID-LXY) on 11/16/2011, that the earliest we could have the tech come out to see if the parts ordered will correct the problem is 3-4 weeks likely 12/15/11. If the part did not correct the issue, the company will then determine another course of action.

I am still stuck with my defective Asus computer purchased at Tiger Direct. I was offered a display model as an exchange because I got rid of the packing material in the box. Oh yes, Tiger Direct again charges a 15% packing fee and even if your item is defective, you still must pay this fee and all must be done within 2 weeks of purchasing. After I filed my ignored complaint, I discovered my new Asus computer purchased from Tiger Direct was missing touchpad and graphics card software-- interesting! I submitted a complaint on this site as well as to a recommended contact handling Tiger Direct issues. I heard nothing, so I assume Tiger Direct can continue to deceive customers into thinking they professionally back the products they sell to work.

I almost was scammed by this company; however, I stop their sales pitch on the phone.

I purchased a keyboard through Tiger Direct Website. I cannot get the keyboard to work properly and would like to return it. Tiger Direct informs me that I must return the item through the manufacturer, Adesso. As requested by Adesso, I filled out the RMA form and faxed a copy of my invoice showing proof of the purchase through Tiger Direct. They then wanted me to talk to technical support, which I do not want to do. I just want to return the item and get a refund.

This company has an improper way of processing order. They have poor customer service. My order was made, where purchases by credit card need full address, e.g. apartment number. But the apartment number doesn't appear on shipping address. And the order was returned at a cheaper rate than what was ordered. Customer service called on Friday, October 7th. "Alex" claimed that "I didn't properly enter my address". I explained to him how purchases can only be made with proper address. I also told him that the feature in order process has "check box if billing address and shipping address are the same", and it was made. He said, "Just a moment.”

I purchased a Cannon Rebel XT from what is now the defunct Circuit City. I purchased the camera for $700. At that time, I also purchased an extended warranty for the camera for an additional $250 some odd dollars, a warranty that is still active for 4-5 more months. The warranty states that 'If the camera is damaged in any way, it will be sent out to be repaired. If it can not be repaired, a camera of comparable value will be returned to you. If one can not be located, the total purchase price will be returned'.

I did a product review and in it I mentioned that if you never received your rebate in the mail and you ask them to reissue one, they will take off $7 off the rebate. Well, Tiger decided to edit that part out so I guess they are part of the scam and not just the manufacturers. They edited me and lost me as a customer but they could care less about me

I bought a refurbished Vizio TV for $149 and was supposed to receive $50 rebate for a final price of $99. I was denied of the rebate even though all requirements were met. I was promised a response when contacted by email, and have been totally ignored even though I've sent several emails.

I purchased an Asus computer on 17 August 11. I kept the box but not the packing. I live in a small townhouse and never thought that I had to keep the packing. The keyboard on this Asus is not functioning properly--I do not type with one finger and I had to really hit each key in order to type. I brought the computer back for an exchange on 03 September and I was waited on by Tim.

BEWARE before you purchase online! I purchased a laptop for my grandson online. They confirmed my card info and asked for the last 4 digits of my social security. I got a screen that said the order was confirmed. They charged my card for $466.95 and then I got an email saying that my order was on hold. I called them and they said they need to setup a conference call with my bank. **! They said the order was confirmed!

I bought a zBoost-ONE YX400P signal booster online. I asked for assistance before buying and the agent said it would "probably" work. It does not work. And they will not take it back, even for store credit.

On 7/19/11 I bought an HP Touchsmart all-in-one desktop computer that they sold as re-manufactured. It was advertised as having the HP Touchsmart software. It doesn't. Also, no one will tell me who the warranty company is. I have been calling since I received this system almost daily. All I want is the software, as advertised, and the warranty info, but I am caught in a pass-the-buck system. I am unable to use all the features of this computer without the software, which was one of the reasons for choosing this model. The return date is approaching, but I really don't want to return it. I just needed the software. It seems simple, but I have spent 10s of hours trying to resolve this issue.

I purchased a 50 inch plasma from Circuit City and the 5-year warranty on Feb 8, 2008. I have my receipt and the warranty booklet. Now, the TV has no picture or sound and all I get is a flashing blue light. According to the people I spoke about this, they said I only have a 3-year warranty. They had no record of my purchase at all on file so I don't understand why they said I have a 3-year warranty. This has been going on for 3 weeks now and no one has an answer.

I recently bought a coupon on a website to be used on TigerDirect.ca. I paid it $15 and it was worth $30. I made a purchased on the site. Days passed and after a while, I contacted TigerDirect.ca to ask them what was happening. They told me that UPS was holding the package in Concord, Ontario, whilst I live in Toronto, Ontario. UPS claimed they didn't have a proper address. I triple checked and I gave the correct one to TigerDirect.ca. Finally, the package went back to TigerDirect.ca warehouse.

I ordered a RCA 55" TV from the Circuit City.com website on May 25th 2007; and a few months ago, it did not want to work anymore. I had 3 technicians come to the house to see what the problems was. They said it was the board and it would cost me close to $600.00 to have it repaired, almost as much as what I paid for my TV. I was so disappointed because RCA Company did not want anything to do with this problem. Usually, I never have a problem with all RCA TVs that I purchase. I would like to get a refund back.

People at the store were very rude, ignored me, or gave me short answers even when I was spending a lot of money. I got a defective hard drive from the store, defective system board, and memory from the website. I shipped it back. They sent me a video card as well, and charged me for it! I had to send it back, but they wanted me to spend my own money sending it back. I had to wait on hold for an hour. And when I asked what they would do to keep my business, in which I spend thousands of dollars every year, they offered me $20 store credit. It will take a lot more than that to make me forget about this horrible service!

I took my laptop to CompUSA for repair and was quoted $179.99 flat rate repair. When the laptop was returned unrepaired, the manager informed me that the flat rate only covered labor and it would be necessary for me to purchase a motherboard to complete the repair. The manager refused any refund or further repair unless I purchased a very expensive part.

I ordered an Ultra 8 Cell Rapid AA/AAA battery charger with two LCD screens on 4/5/2011 along with rechargeable batteries and two extra sets of four--a total cost of $45.66 with shipping two days ago (4/14/2011). I put the purchased batteries in the charger and later, they burst leaving acid on my counter. The charger melted and sparked big time. Thank God I was in that room at the time or it could easily have set my home on fire.

On Thursday February 17th 2011, my husband and I went to the CompUSA store. We purchased a $422.00 surround sound system. The next day, my husband went and purchased cables for it. Then on the 26th, we went back for some ties for the cables that are hanging. We were looking for something to put the cables behind the entertainment center. They couldn't find the bar that they claim was there the day before.

I bought a $700 HP computer last night with extra memory. The memory was incompatible with the system. I tried exchanging the memory today with my receipt. I was told I could not until my CompUSA card comes in the mail.

I went to CompUSA on 1/4/11. I grabbed a Galaxy GTS 450 Video Card with an advertised price of $129.99 and went through the register and purchased the product but seemed to pay too much. I returned back to the store and told them that I was over charged by 20 dollars. They went and looked and there was a mail in rebate that was to go along with it. So I said ok and went on my way. Today 1/6/11 went on CompUSA to get my rebate, now remember that I purchased the card on 1/4/11.

I ordered several items on 12-17-10. I hadn't received them by 12-23 and traced the shipment. The website showed my Christmas presents were all shipped to PA and I live in CA. Customer representative said that he would have them forwarded to me. 12-5-10 and still no presents have arrived at my address - the address on the order.

I ordered my TV with CompUSA through Amazon on November 27. It arrived on December 14 broken. In order to get one that works, the damaged TV had to be picked up which took numerous calls and it didn't get started until December 16. It was picked up on December 20. Now, they are expediting the request for refund, just like pick up, but I need to understand that it will take a few days because it's a busy time of year. It's not going to take two months.

On November 11, I placed an order for a TV set package, a 46 In Samsung TV with a Blue Ray player. The player came and I was told the TV was back-ordered. A week later,I called and was told not till the end of November for the next shipment. On December 6th, I called again and was told Samsung has delayed its shipment, wait till December 10 . "That's no problem," I said. Then I called on December 10th and was told not till December 20th and that 75 shipment will come in and I will have priority to get one. Today , 12/20, I called and was told I don't have one because the 75 units had come in but not enough for me. What kind of business is this? it sounds like someone runs a little job in his garage, not a company this size.

I read the fine print of the warranty and since it was still under factory warranty, I was entitled a refund. Then instead of a refund Tiger Direct replaces the motherboard and sends me another computer which I did not want.

On 11/4/2010 I went on the Tiger Direct website and ordered Microsoft Vista Ultimate operating system (software number M17-7419). It was being advertised as "with Windows 7 upgrade coupon". Upon receiving the software and opening it, I discovered the coupon had expired in February! I called customer service a total of 4 times and each time I was told "I'm Sorry" that I would have to prove my statement and show them their own ad!

I bought a Samsung External DVD Writer on 5th May, 2010. It stopped burning any DVD since a few week ago. I contacted the Samsung hotline and website without success. Finally, I got an answer from a Samsung service dealer. They clearly mentioned all optical drive warranty can be done by a replacement from the dealer. They also mentioned that the TigerDirect's head office is aware of this warranty exchange program. So I printed the email, and took the drive to the TigerDirect Canada Markham store.

I purchased a used laptop from Tiger Direct. I'm shipping the laptop to my office, and this posed a seemingly huge threat to their payment security. The website gave me a number to call to sort it out. I dealt with multiple automated systems just to get to general customer service who were then incapable of helping me and I was given to credit processing. I spoke with a foreign woman, and my cell phone dropped the call.

I purchased Sony Wega 60" Model KDF 60WF 655 and have only received problems with this TV. I have a record with Sony for all the parts I have purchased replacing parts. Before the first year was up, the bulb went out; the second year, bulb went out. The third year, it was the fan and fuse and I have replaced the circuit board. I have a blue color creep up from the left and about 8 blue dots in the middle and new dots are appearing everyday. All my parts were put in by a Sony technician.

They sold me a defective product (Microsoft mouse) on 10/13/2010 and didn't have replacement for it when I asked to for a refund after sending it back to them. They said they can only refund it to original card I used for the order. I had closed that card account. Tiger Direct cs (LeShawnna) refused to help in any other way, refused to transfer to supervisor and when I said to her I will report it to consumer affairs, she replied: "that's fine". I'll never do business with them again.

I placed an online order at the store for a Viewsonic monitor that they didn't have because they sold out. At the time of the order, I told the store sales representative that I needed the package delivered after 6:00 pm because of my work schedule. Three days later, UPS leaves me a note on the door that they tried to deliver the package at 5:20 pm. When I called UPS to schedule a pick-up, they told me that they weren't aware of any scheduled delivery time and there wasn't any option for me to pick up the package my self because of CompUSA's shipping policy.

I ordered this phone advertised as QUAD and after I received it is only a dual band. Here is what I ordered: black Nokia 2720 Fold Unlocked GSM Quad-band cell phone with 1.3 megapixel camera, video Recording, and music player (N529-1442). $87.99.

I purchased a JVC LT37X688 television in Feb. 2008. In Feb. this year, it started to have dark fadeout on one side. I took my set to have it repaired, but the repairs on the set would be over $600. I can't afford to have the repairs done, I am on a fixed income.

I have ordered things from Tiger based on the product reviews they have on their site. When I bought a resent USB fax modem, the item worked for about 2 days and died. Okay products die, right, so I contacted Tiger and they made me buy another unit. So now I have paid for 2 units. I get the second one and open the box and that unit is bad too. Now I have to ship both back and wait 2 months to get my money back. Folks, it isn't worth the hassle to buy online. They are crooks.

I ordered a refurbished Panasonic tough book for my kid's birthday. The reason I purchased it from TigerDirect was they had the item as a "ship same day" item. I plucked over $400 on my credit card and got the confirmation that it would arrive in an estimated 3 days. I logged on the next day to find out that the order was still being processed in their warehouse. I called back 3 times that day waiting 15-30 minutes each time to be told that there was a tracking # issued but UPS had not picked up. Same thing happened on day 2 and day 3 after 2 to 3 calls a day by me lasting 30 minutes each. Finally i got a Supervisor and the Director of Customer Service "Rosemary.”

I don't know if you can do anything for me but here goes. I purchased a PCI Express card for my desktop computer on 10/12/10. It is the ZOTAC that is on sale for $10.00 after rebate. The original price was $34.99 minus $5.00 instant discount made it $29.99. Then there is a $20.00 mail in rebate, which brings the price down to $9.99 plus $4.96 to ship to me (37321 Tennessee).

Purchased 50" Panasonic Viera Plasma TV. After two years, it shut off and will not turn back on. Attempted to contact Panasonic directly via phone and chat line with no resolution. $1,000+ investment gone in two years. With this economy, we are trying to hold on to our jobs and our house. Now we have no TV for the kids or ourselves. This was a major investment that we had to finance for a whole year. Panasonic claims no interest in assisting.

In August of 2007, I purchased a Sony Viao Lap Top from Circuit City, which was my my favorite store to shop for electronics. I purchased the lap top for 3700.00 including the 360.00 for the 3 year extended warranty. In January of 2008, My Boo (my doggie) stepped on my key board and broke it. I sent it in for repair and tried to get a new battery, they said I would have to get it fixed and send it in again for the battery. Why? I don't know.

On Labor Day 2008, I purchased a 46" Samsung TV from Circuit City, Naperville, IL (now defunct) for around $1,200. Within the last 6 months, the TV has blurred coloring on half of the screen. This will last for minutes before clearing. But today I had to turn the TV on and off several times before the picture finally cleared. From reading the posts on this site, I'm prepared for the inevitable and having to do battle with Samsung. Any class action suit, count me in.

On June 8, 2008, I purchased a 42" Panasonic Plasma TV model # TH46PZ85U from Circuit City here in Austin, Tx. I paid $1895.99. It was a Father's Day gift to my husband. On June 28, 2010, this large beautiful TV has gone out. At the suggestion of the Panasonic employee whose number I found on the "papers", I called a local authorized repair company: Affordable Electronics Service, LLC. The TV was making a series of 10 blinking red lights. I paid that man $135 to tell me I could pay him an additional $600.00 for a new "power board" or I might try unplugging the unit overnight and "it might" work the next morning.

I bought a 28" LCD TV on sale right before closing and I was told by the salesperson that a return would be no problem if I didn't like it. I returned the next morning before 10:30 am and was given a hassle about my return as I refused to pay a 15% restocking fee. I was arguing with 2 managers and a cashier in the front of the store, they told me the 15% fee was "normal" for retail. However, finally the manager relented and "waived" the 15% fee. The night before I paid with mostly cash and put a small amount on my debit card. I wanted my "cash" refunded, however they gave an excuse saying, "we don't have enough cash yet" and this was after the cashier had already credited the entire amount on my debit card.

I am an electrical engineer in the process control industry. Our business software is not yet rated/compatible with Windows 7 PRO. Therefore, I specifically was seeking a laptop for another engineer in our department that still had Windows XP PRO 32-bit installed (good luck finding one these days). I did the cursory Google search and found one at CompUSA, and it was advertized as having Windows XP PRO pre-loaded with an optional Windows 7 PRO upgrade disc.

I purchased a Magnavox razor phone. This is not an expensive phone, but it matches the phone I have owned for a few years now. I left the store and proceeded to install my sim card and put it on charge in my truck. After about 15 minutes, I realized the phone would not turn on. I checked all contacts and changed the charger to make sure it wasn't something stupid and simple.

I purchased a Hitachi 250 hard drive from Tiger Direct eBay on July 21, 2010, and paid by PayPal on July 24. I received an email with a UPS tracking number, but it was an invalid number. I email their customer service, and got back with a claim form, which I faxed back on the same day. A few days later, they said they never received it, and requested to scan the form again, and email back again. A week later, I was checking the status of my refund, they said it was already refunded, but nothing is shown on my PayPal account.

Made several attempts to get Tiger Direct to refund my money because they debited my account twice for one order. I am unable to get this issue resolved.

I bought an unlocked, WiFi phone from Comp USA online. I bought the unlocked WiFi phone for occasional internet use w/o a data plan. Apparently, the phone I bought requires a data plan to access the internet. No where on their website did it obviously state that I needed a data plan to use the WiFi with this phone.

I purchased an extended warranty on an iPod Touch for my daughter for Christmas. I paid a total of about $269.00 to $300.00 for all. About a year and a half, she started having problems with it so I called the advantage warranty. The warranty people tried to fix it over the phone but couldn't, so they sent a return bar code to my email. When I received the email, I sent the iPod back, then called a week later to confirm that they had received it and they did. I waited about two months for them to contact me but I got nothing.

Re: order #F2051199 & P2369963. I don't have much time to go through the whole story but here it is in a nut shell. I ordered a PCI-E card for a customer with anticipation of installing a system for them which would net me about $1,000. So I find the best deal at Tiger Direct. I order it and request 2 day shipment. I get my account pre-authorized. Two days later, no card. I call up and find the order was cancelled at the warehouse for unknown reason. I asked them to send it out for a second time. For a second time, they pre-authorized my account the monies. This causes a sweep which I have to pay for and locks my account for "suspicious activities". I wait 2 days and the card arrives. Great! It's the wrong card. They sent me a PCI card, not a PCI-E card.

On 7/3/2010, I walk into the local Comp USA Store in West Palm Beach, FL located at Palm Beach to buy an Nvidia 3D Vision Kit that very morning. Before driving out, I checked their website and the price was marked at $174.99 on both Comp USA and TigerDirect. So, I am like, "Cool, I do not have to order from Newegg and can get it today. I look around the computer section and could not find it, so I ask one of the floor sale guys and he's like, "Yeah, I'm not sure if we have any left, but they are behind the high dollar value counter." I nod and follow him. He pulls it down and says, "Right here." I am like, "Cool, how much?" He scans it and the price tag is $199.99,

I purchased two laser printers. Everything went smooth until I received two printers I did not order. I needed two networkable models and the two I were sent were non-networkable models. I called TigerDirect's customer service and was advised to reorder the printers and they would send me a return authorization number so I could send the wrong printers back. Well, I received the wrong model printers again! Once again I submitted a request to return those two printers. I have yet to receive a return authorization for any of the incorrect printers and still fighting with TigerDirect. I have spoken to at least a half dozen people in the company and they keep telling me they have to wait for the third-party warehouse to issue them an RA before they can issue one to me. The consequence is mainly just the inconvenience of having to spend three times the money in our original budget. I just ordered the printers I needed from somewhere else and that other company got the order right the first time.

I purchased a Toshiba Tecra A9 at this location and a Tiger Direct extended warranty which expires 8/11/2010. My laptop stopped charging because the DC connector is not working. I am a doctorate student at Nova SE University, taking summer courses and desperately need my work on my laptop. I called the Tiger Direct on Flagler and explained the problem that the power cord seems to be okay, it appears the connector is not working.

My parents purchased as a gift for me a flat screen Polaroid HDTV in June 2006 from the now out of business Circuit City. Since the purchase, the TV screen went black within the first nine months. Luckily, it was under warranty; however, the repair shop that I had to physically transport the dead set to was about 20-25 miles away. Even after getting it there, the repairman said, "Well, if I get something in I'll fix it right away." That didn't happen and I was without a television for nearly a month. Now, here it is a little over two years, June 2010 and as I'm watching the same set, the screen starts to fade with a bunch of colors vertically on the screen and then nothing. Of course, there is no warranty anymore! This is absolutely the worse experience I have ever had in my life with a television set.

I ordered a TV for $149.96 on 4/21/10 through Paypal- Transaction. This order was not confirmed or verified. I called Roy at their customer service for a refund to my PayPal account which he said he processed and would be there within 48 hours. However, this never happened. Since 4/21/10, I've had several email with promises to take care of this within anywhere from 24 hours to 3-5 days. And all of these have expired with no resolution. Here is TigerDirect’s and my last communications:

I bought an hp computer with the Firedog warranty, the advantage protection plan plus. Now I have problems and there is no service through Firefox/Circuit City.

I have spoken with Tiger Direct staff on several occasions requesting a refund for a defective phone I purchased from them. I notified Tiger Direct on the day I received the phone from UPS that it was defective by not booting up and when it finally boots up it freezes up.

In reading all of these complaints against Tiger. I have been ordering parts from them for over 10 years now and never ever had an issue with an order. I have had defective products and these were taken care of right away and all was well. My overall experience with them has been 100% positive from day 1 and in fact, I am about to place another order with them again and expect the very same service I have received over the past 10 years. I really don't understand why so many complaints. You have stated that most of them have been taken care of, I would hope all of them have been. I just know all of my experiences have been 100% positive. No complaints, I have never had any issues with Tiger.

They closed after promising me they were not going to. I purchased a TV, head phones, cassette recorder, etc. The headphones which were expensive are now not working part of the time. Who do I contact to honor my extended warranty?

I filed for a rebate with all appropriate paperwork included in my envelope, kept a copy of packing slip and original UPC barcode that rebate requested. I got a notification back that they denied my rebate because the packing slip was not sent in, when I know for a fact it was. Now, they say my time has passed and I am ineligible to reapply. The only reason I purchased this SD card from Tiger Direct was because of the promised rebate that made it so much cheaper than the competitors and now that I have sent them my original UPC and packing slip. I am out the rebate and the backup I need to return the item for a refund.

CompUSA.com advertised online MSI laptop computers with new Windows 7 to be delivered for $9.99 shipping (when it became available). I registered as directed for Windows 7 well before Jan. 30 deadline. I made several attempts to find out why I have not received it, no responses to any inquiry. An hour of calls to CompUSA and MSI later, CompUSA said we had to deal with MSI. I told them we ordered from CompUSA and MSI was their contractor, who never responds. I got supervisors of both companies. First, they denied they got our order, then said the zip code of credit card didn't match the order but the shipping was to different address (the reason for zip code difference). The charge was declined and deadline past.

I was so glad to hear other complaints about CompUSA billing. I will never buy anything from them again. I bought a computer six months ago with the deferred/no interest for 6 months plan. I waited for the bill to pay it off with no interest and on the 6th month, the bill said no payment due. I figured it would be due the following month.

I recently purchased a copier from Tiger Direct. There was no problem. I was currently ordering a computer from Tiger Direct when I happened to come across the customer complaints. No thanks, I will shop elsewhere.

I bought a brand new computer with extras and paid for the Premium card lifetime warranty in 2007. I had problems with my computer and called the number on my premium card and they said they could not help me, that Comp USA was closed. Yesterday, I pushed the power button and I think the power supply is gone. The computer won't turn on. Do not waste your time buying the so called "Life Squad" for repair.

I recently purchased around 900 dollars worth of merchandise from your Lake Park, FL location on Tuesday, March 9th and Wednesday, March 10th. On Wednesday evening around 8:50PM when I was building my computer, we realized the motherboard I was sold was the wrong one for the chip I had ordered online. I called the store and told them I was 5 minutes away and would be right there, I just needed to switch out the wrong motherboard for the correct, more expensive one, to fit my processor. The girl on the phone said they were closing, which I can understand but she said if there were still customers in the store when I got there, I could come in and make the exchange.

I purchased an HDTV along with a DVD and surround sound system in 2009. The company went under and supposedly Assurant Insurance was to take care of warranty issues. Since October 2009, I have been trying to get my money back for the surround sound system that went out. I took it to Radio Shack, as instructed by them, for fixture but was irreparable so was told to send it via FedEx to them for verification and reimbursement.

Originally purchased Toshiba laptop 2005. By Dec 2009 it needed repairs. Took it into the same store where purchased CompUSA in Brandon FL. They demand a $49+ to look at item. Then over 10 days later, they announce repair at over $450. Looked at the new ones. Toshiba available for $569+ and the extended warranty $170/ purchased and also paid the $49+ to transfer old data to new computer. Finally by 12-13-2009 had a computer.

A laptop was purchased in May 2008, we have the Firedog warranty and cannot get any help with some of the problems we have. We need a new keyboard, where do we call or email to take care of this? Where is the corporate page?