TigerDirect Reviews

I bought a high end gaming computer from TigerDirect (Lenovo Legion ) which TD advertised as having a DVDRW drive. After receiving the computer I found it didn't have one. I tried calling TD many times and was giving the run-around. The support people I talked to were neither polite or helpful. Some gave me a "new" number to call which sent me back to the original number, or they forward me to a new number and the line went dead. I wish I had checked TD's reviews before buying this computer. Since I just received it today I will see if I can return it. Judging from my sad experience I am not hopeful.

Due to the Covid-19, my pregnant sister had to resort to telecommute in order to keep her self safe. I decided to give her a computer as a baby shower present. Looking at multiple sites decided to go with Tiger Direct. Big mistake. Order a desktop computer, mouse and keyboard combo, as well as a pair of monitors. The next day received an email confirmation showing that the two monitors I order are in "Backorder" status, which is not a big deal.-I called and the representative told me that is going to take 2-3 weeks, I'm fine with that, My sister can use her tv in the meantime.

When the computer arrived, the speakers didn't work. I immediately began contacting TigerDirect to fix the problem and received NO response from any of my emails. After 2 weeks, the laptop completely stopped working. I began calling, requesting a refund and was told information would be sent to me. Of course, nothing has ever been sent to me. My warranty was refunded, but my return on the laptop has been "in process" for over two months. So my laptop DOES NOT WORK AT ALL, and I have no funds to get a new laptop. I would not recommend ordering this laptop, ordering a refurbished laptop, or ordering from TigerDirect under any circumstances. Major disappointment.

I ordered a refurbished HP 820 G3 laptop item 42128093 from TigerDirect (sell by HPI). The display resolution only support 1366x768 and not as advertised for FHD 1920x1080. I have been requesting for return and refund for 4 weeks now. TigerDirect has requested RMA from HPI and no response. I requested TigerDirect to correct the laptop feature description not to cheat the other customer like my case. TigerDirect does nothing. The laptop is still advertised with the FHD 1920x1080 feature and keep cheating other customer. I wrote review feedback about this laptop and got rejected. That's why there is still no review for this laptop. Do not buy from TigerDirect or HPI.

I ordered 2 computers from Tiger Direct. I received 1 which was a used refurbished HP 360. The 2nd computer is a $700 HP Desktop and it never showed. After I reported it never arrived from the tracking. I called Tiger Direct let them know. They said they had confirmation it was delivered by UPS. That's is great because I had it shipped to a UPS store to avoid issues. The UPS store said it never arrived. UPS has opened an investigation. I have followed up every week for last 5 weeks and still cannot get a refund or a replacement for their lost order. Every time I reach out they tell me there is an investigation going on. Waste of time and money. Will never use ever again.

We have used TigerDirect for our Business for nearly two decades, but this was the first time we needed to return a purchase. We found the laptop computer we ordered was not the one our company needed, so I contacted customer service. After waiting for nearly 10 minutes for a representative, I was informed it would take 10-15 days to get a Return Authorization, we would be charged a 15% restocking fee (because we actually opened the box w/ the computer in it), and I was responsible for return shipping. Sadly, there is no reason for us to ever use TigerDirect again...their service and return policies are too outdated.

I purchased a motherboard from this company because it said "Available" "In Stock". After I paid $200, it read "Back-ordered" "Not in Stock". I called to cancel and a refund. They said it already shipped...and it is almost there? How is that possible? I just cancelled the order. So, instead of refunding me, they charged me again..for the exact same amount. So, now I just paid $400 for a motherboard I am not going to get. They refused to refund me, even though the UPS tracking # clearly shows it went back to their warehouse. This company is horrible and fraudulent. They know it, and don't care. Avoid them at all cost!!!!

We recently purchased an MSI laptop from Tiger Direct. From the beginning, the transaction was a mess. First, my Tiger Direct Account shows no record of the transaction. The shipping took over a week and 1/2, and it took TD the better part of a week just to locate the shipment and send me a tracking number. Finally received the computer and it has a faulty network card and keyboard issues. I called to get an RMA and was told to call MSI to get the return authorization. I tried to call MSI, and not one of the phone numbers TD gave me worked. I emails Tiger Direct and they gave me yet another non-working number. I finally emailed and got a return authorization from MSI.

Terrible products & customer service. I bought a refurbished Hewlett Packard CPU in April of 2020. It arrived and would not connect to my existing Acer monitor. I bought several sets of cables, nothing worked. I went back to TigerDirect and bought a new Hewlett Packard monitor. 2 days later they informed me it wasn't available anymore. I bought a different refurbished Hewlett Packard monitor. It arrived a week later and was visibly damaged. I hooked it up anyway and yes, the screen is cracked from no packing materials in the shipping box. A loose power cord and a cable were thrown in the box for good measure. I contacted TigerDirect after a half hour wait time and the girl that answered kept saying she couldn't hear me, I hung up. I immediately called back, another 30 minute wait/hold time and I was told that I would have to contact Joy Systems to get a case number, which I did.

I ordered a laptop that was rated A+ as a refurbished machine. When it arrived it would not hold its charge. In order to return I had to go through a subsidiary of theirs called Joy Systems which provided me with a RMA# which is what I needed to give to TigerDirect so they could process the return. I'm not sure why we have to do this and they don't do it internally but I did as I was told. 1 month later and 6 phone calls (You can't e-mail TigerDirect with a Gmail account) I still do not have even the Return label. I'm out over $500 and they just keep telling me they need more time to process. Very disappointed.

I purchased this gaming monitor online on 04/17/20 and paid extra for 2-day shipping, upon receiving the monitor I hooked it up and it is clearly damaged and will not function. 2 hours after it was dropped off I called and emailed Mariel from the customer service team. She asked for a photo and I sent the below and said she would process the return and that it would take 5-7 days for a return label. I did not hear back from them at all so I contacted them via email on 04-29. Again, no response so I tried again on 05-04 with still no response. I then tried calling the number on the email signature to call my account executive (Which has a different company name "PCM" on the signature). I was given the run around and was told I had to leave messages which were never returned.

Unless you plan to have a great deal of frustration, and you have tons of money to give away, do not deal with this organization. We are filing fraud charges on them currently. They have avoided multiple inquiries about a verified RMA and we get the runaround whenever we contact TigerDirect. I would anticipate closure of this company very soon.

I am updating my experience with Tiger Direct. The product was delivered today, finally! The company could have done a better job or their carrier X B O could have left a note or any kind of communication about so called previous missed delivery at first attempt.

Ordered from them 10-12 years ago. Americans move on average once every 6 years (old stat). I came to a friends house in Florida, Ordered a computer and THEY TOOK MY MONEY EVEN THOUGH THE ADDRESS ON MY CARD AND MY OLD ADDRESS DIDN'T MATCH. Said I need to prove it... But they took my money. No computer. They have to verify with the bank that they already took the money from that it was authorized. I need to spend a day and wait for an email so that I can generate proof that I live here (I don't get mail here). Said they can't refund my money until her supervisor gets in and she doesn't come in until 11 am! Hello Amazon.

I purchased an item in error from their website. I’ve been trying to return it for (5) weeks now and getting the run around. I’ve called NINE times now asking for a return authorization number over the course of 5 weeks. Each time they say “We are waiting on the vendor to give us a return number”. Let me give you a clue here... I paid Tiger Direct the $267, not the vendor. You should accept the return that you keep telling me is not denied but refuse to give me an RMA. I’ve contacted my credit card company to step in and I NEVER do that. Poorest customer service I have ever experienced from a vendor. NEVER AGAIN Tiger Direct, never! There are plenty of other places to shop to buy electronics. Terrible, terrible experience. Did I say terrible enough times? I could hire homeless people off the street and get better customer service people. I don’t appreciate being hung up on multiple times when asking questions either.

Purchased an HP Laser printer TigerDirect advertised as new, but when it arrived, the box was clearly labeled refurbished. Luckily, Paypal was used to purchase because all contacts with Tigerdirect to return the item were ignored. Terrible customer service. Nonexistent! Opening a case through Paypal was the only way to get a refund, but paid $49.00 to return refurbished garbage to them in order to get it out of the lobby of the business. This business is on my "will not do business with again" list because their advertisements cannot be trusted. Bait and switch is a real thing! Tigerdirect advertised the item as new and what was received was refurbished. One star is too high a rating as Tigerdirect doesn't even deserve that.

After an expensive new motherboard turned out to be defective, we tried to get it returned. Six weeks after multiple emails, most of which were us requesting follow up because we still hadn't heard back, the agent told me that I had to contact their vendor to request an RMA. When I expressed disbelief, the agent was rude and sarcastic. Seriously? They buy a product from a vendor, sell it to me, and then I have to go directly to their vendor to request a return for a defective product? Why didn't I just purchase the motherboard direct from the vendor and cut out TigerDirect, the middleman? I did phone the vendor and what a friendly, helpful, efficient group of people they turned out to be! So, perhaps I should thank TigerDirect for letting me know I shouldn't bother to use them in future, I'll just buy direct. I've logged a complaint on their system that they state is "with access directly to our president" but I'm not holding my breath for a response.

Bought a New printer from Tiger Direct in October 2019, came in defective. Called them up to return, it took them about three weeks to send me an authorization to return. I then found out I have to pay for shipping it back, cost $37.00. Initial cost of the printer was $150 plus $36 extended warranty. I also had to pay 15% restocking fee. I just got my refund back to my debit card, 1/11/2020, three months later, and of course not the whole thing, and after at least a dozen phone calls and them hanging up on me, and false promises. This is the worst company ever and I am WARNING everyone to stay away. You do not want this treatment, pay the extra money and buy from a legitimate company. WARNING: STAY AWAY, STAY AWAY, STAY AWAY, STAY AWAY.

I received a defective computer system from Tiger Direct. I only discovered the defect (camera not working) after spending a great deal of time migrating files and settings from my old system to the new one and installing programs such a Microsoft Office, my email program etc.. Because I didn't want to have to start over with setting up a replacement system, I decided I would live with the system without a working camera. I asked for a refund for part of the system price to compensate for the defective system. But I was told they would only replace the defective system or provide a $10 credit to my account for use on my next purchase, but the credit would be good for only two weeks. I was told "Take it or leave it!" That kind of customer service is wholly unacceptable!

I do not agree with all the bad reviews I have seen. I have bought parts from Tiger Direct for years and found great prices and good service. I recently bought a refurbished computer which had a bad DVD player. They offered to send a new dvd but I chose to return the whole thing. I shipped it according to their instructions and received a full refund promptly. Another time a really cheap sound card failed within a year and they replaced it with a better one. I feel this is a great company with great customer service.

I ordered a Brand New HP Laptop from Tigerdirect, only to receive the laptop a few days later with a torn nylon wrap and a "Property of LPL Financial" asset tag affix to the bottom of the laptop. I contacted the customer service about this, only to be told that the laptop is new and that all their new laptops must have an asset tag (this I will understand if I ordered a refurbished laptop, but not on a brand new laptop!). And that, if returned, I will be charged a 15% restocking fee! Why will I ordered and pay for a brand new laptop and received it with a "Property of LPL Financial" asset tag on it? And you want to charge me 15% restocking fee for returning it? THIS IS A RIP-OFF, A FRAUD and A SCAM!!!! I NEED MY FULL REFUND!!!! It's been a few days since I contacted the customer service for Return Authorization Label, this is yet to be received. BUYERS BEWARE!

Supposedly with the manufacturer warranty which turns out to be quire inaccurate. The refurbisher is no manufacturer. It repair and sells the computers through various distributors. And they only offer a 90 day warranty. Far less than Dell's 1 year on refurbished computers. In addition the terms and conditions of return are onerous. By the time you get through them the 30 days to return the item has passed and you are stuck. Poor way of conducting business. They also ignore unsubscribe requests.

I have been trying to return a keyboard for about a week, I have spoken with about 6 different customer service agents during the span of 4-5 days. Some of the agents blatantly hung up on me when following up on my return authorization status, other agents have brought up various other reasons as to why my return authorization is delayed. It is clear to me that they are purposely making it difficult to return items, against their documented return policy, therefore their practices are extremely unethical. I am willing to pay restocking charge and pay for the return shipping I just want to be done with this company once and for all!

I purchased a monitor for $160. in May of 2014 and somehow they added a subscription for discounts and (other benefits) for future purchases at rate of $16.66/mo. of which I had no idea. I have checked all emails back to 2014 and have found no evidence of its existence. Today I noticed a 16.99 charge (October 2019) on my credit card. I called the credit card listing number and canceled this hidden subscription. I have never purchased anything from TigerDirect site since that date. This hidden account over the years cost me well over $1000. I normally contribute yearly to the River Bend Foodbank, Davenport, IA and the way I see it they have taken 5,000 meals from the underfed families of the bi-state area (26 counties)!! I Just hope they have a very merry corporate Christmas. How low can you go!! God must have a very special place for you. Jim P.S. Can you make up the difference? https://riverbendfoodbank.org

This company is terrible! I placed three separate orders on Thursday, Friday, and Saturday, totaling close to $2000. I paid for overnight shipping. My overnight order will not be here till next Wednesday, the largest order is out of stock and will not ship for another week. 2 out of 3 orders delayed due to poor management. None of this, of course, is made clear on the website. When asked to speak to a supervisor I was hung up on. When I finally spoke to Lenard (**) I asked for a single reason why I should keep my order with them. The supervisor literally could not give me a reason to do business with them. This is the result of outsourced customer service. This company doesn't work on the weekends either! Absolutely terrible experience and the entire time I didn't hear a sorry, or even an offer to refund my overnight shipping that takes 2-3 days. BUYER BEWARE. DO NOT SHOP HERE!!!

TigerDirect has archaic shipping policies. They try to “verify” the person’s address who the product is being shipped to through a faulty system. I was unable to ship a computer to my daughter, who is attending UCLA, because they couldn’t verify she lived at the address I wanted the computer shipped to. VERY FRUSTRATING. If you are buying a gift and want it shipped to an address that is different from the billing address you should buy from some other company to save yourself huge amounts of frustration.

My first experience with TigerDirect was probably 25 or 30 years ago when they offered a Windows 3.11 and Ami Pro bundle that moved me from DOS to Windows. But now and for as long as I can remember, "REFURBISHED" is all they sell. I've unsubscribed from their emails (for what good THAT will do to stop them) and, from what I read in the other reviews, "REFURBISHED" does NOT mean to look and perform as new. I'm not sure in whose basement or garage their products are "REFURBISHED," but it sounds like it's not at the OEM. Until TigerDirect gets away from reselling original owners' problems, I'll blacklist anything they send me after unsubscribing.

Bought a hard drive and it showed up damaged. TigerDirect ultimately refused to provide any support whatsoever. Would not accept the drive as a return, would not exchange for a new one. They pointed me to the manufacturer's website and would not provide any help at all... Don't buy from them.

Hi, I was seeking a good used laptop in order to give public presentations. A friend recommended TigerDirect. I bought the best one they had on the site at over $500. Next up was loading it with Microsoft Office and learning powerpoint. All well and good so far. Had to learn powerpoint. Did so. Diligently worked on presentation. Needed to purchase Display Port - HDMI cord. Picked up a new cord at Fry's and went to my presentation. Thirty people waited while I tried to get the presentation to show. No luck. It would NOT connect. Had to reschedule. Embarrassing. Had it checked out. Display port was non-functional and maybe impossible to fix. Now need to go purchase another laptop to do the presentation.

Purchased a refurbished Dell E7275 laptop from TigerDirect 5/25/19. Received defective product, and filed claim to return under warranty statement. FIRST.. I needed to email pictures of defect to Joy Systems (owns TigerDirect). Any # of customer service reps promised action and or results after I had mailed photos, without any confirmation. Finally on June 12 received RMA, and followed instructions to return. After a number of calls to "Joy", began the dispute process with PayPal. PayPal as always comes through, and on July 9 received refund from "Joy Systems". If you want the "Joy" taken out of any purchase from TigerDirect, do not do business with TigerDirect or Joy Systems.

Wow so ordered a laptop on Sunday. Two day delivery guaranteed. That tuesday ....nope!! Oh it will come Thursday they say....nope!! Didn't come all weekend. Call Sunday. She says it’s on pause because I got a different billing address from shipping address and asks who my landlord is on the third call!! Ask for refund "oh be about 24 to 48 hours" - nope!!!! Week and a half later trying to get my 600$!!!! Call the fourth time asking where the money is. She denies ever talking to me and calls me a liar!!!! Says 24 to 48 hours again. Three days later here I am on a 30 minute call to her quote unquote supervisor!!! Very shady. Stay away!!! TigerDirect is not the same!!

I have had an active account with TigerDirect for my business since 2010. I have had nothing but great experience from them. They are a great local reseller with great products for great prices and I always receive them within a reasonable about of time. I came to this page and saw all the negative reviews. I had to share my experience because every company has their flaws. But this is a good company and I think this page just shows all the bad. But people with something negative to say are usually more likely to go through the trouble of making a review. So this is just all bad exposure... There's nothing wrong with this company. They don't scam anyone. They are just trying to run a business....

I placed an order and it took 5 business days to process the order. I called and told them if not 5 days after my call to cancel warehouse distribution shipment. The rep put it in the system to cancel immediately. They shipped the order within my timeline for shipping and I willing to accept. The order came to my city and was return to the warehouse because of customer service error. They offered to reship with free shipping; at that time I had ordered another computer from Newegg and had my tracking number. TigerDirect have some customer service reps that don't speak good English. I had problems getting my rep to understand basic instructions. I recommend Micro Center, Costco, Walmart, Newegg, Fry's, and Sam's for all your computer needs.

So I placed a order with TigerDirect. The item was on back order which wasn’t a problem for me. Two weeks pass after placing the order and I receive a email from job Asunción stating that I need to fill out a corporation gift form stating that what I ordered is a promotional product. I called the customer service number to get clarification on what exactly this email is about. The customer representative that I spoke to told me that he was not sure what the email was indicating and after repeating my phone number told me that I would receive a call back explaining what the email was about.

Stay away from this place! Crooks I've place an order on April 1st and 2 hard drives arrived in a box few days later. One of them turned out to be defective, which does happen from time to time. I called TigerDirect and said it’s defective and my NAS is rejecting it as it fails basic SMART test and that I'd like to return it and was told that I have to call Western Digital and file an RMA there for warranty process. And then call them back once I have the RMA from Western Digital with the number and only then they'll take it back; so I did. I shipped it back right away and week later I get an email "When am I going to ship it back?" What? Thank god for tracking numbers. I responded, “You've already had it for nearly a week, it was signed by so and so at the dock as received.” Ok, no response.

I purchased a refurb HP desktop for our business, installed it and everything worked fine. Came in the next day and it was dead. They told me I needed to call HP to get a Case# which I did immediately. Called TigerDirect back and gave them the number and they said in a couple days I would receive a Return Call Tag to ship it back... That was over a week ago. Every time I call customer service they put me on hold for at least 15 mins (I am sure they hope you hang up) and when they do come back to you they give the same answer that they are waiting on HP. Buy somewhere else. Do not put yourself through the waste of time!!!

I'm glad this is the 5th website that pops up when you search TigerDirect. I will never purchase from this company again. I thought they were like a legit company but come to find out they are just a third party distributor with no control over the products they are selling. I purchased a brand new Levono V330 laptop in mid-January 2019 for school. The computer started having issues right away. It was really slow. Then a blue Windows error screen popped up saying critical process died and it would crash.

I ordered double of each: motherboard, processor, and 2 sticks of memory on Sunday, Jan 17th. The total cost was over a thousand dollars. On Monday I got an order confirmation in my email...Cool, I thought. Tuesday morning, I got another email showing that it was shipped in three separate boxes. No problem, I thought. Tuesday night, I went to a store to buy groceries, and my account was overdrawn. When I checked it online, I noticed that they "held for signature pending" the total, and then again for each additional box, double charging my bank account. I'm now overdrawn and accruing fees. I called customer service and they told me that was just how they process the financing.

I purchased this laptop 5 months ago. HP EliteBook 8460P. It crashes every time I turn it on. Says Windows not installed properly. Then it spends hours trying to update Windows. Then it says not all updates were successful. Crashes over and over. Garbage.

"Reference Order #: **. We regret to inform you that the SKU 41690003 REF Z640 XEON E5 2640V3 2.6G/32G/1T/W10 MC HPI you ordered cannot be fulfilled. Unfortunately, our stock is completely depleted and it can no longer be sourced from the vendor. Can’t fulfill order." NOT DEPENDABLE. DO NOT WASTE YOUR TIME.

Received a broken in multiple places Lexmark printer/scanner from TigerDirect and never got a satisfactory response from the customer service team. I literally called 10 times and got absolutely nowhere after being put on hold multiple times for hours at a time. Was told there is no supervisors on the job and it was almost believable. Never got anywhere with them and put in a claim with PayPal which doesn't seem a whole lot better. Suppose to get a answer Monday after waiting with PayPal for 30 days. All the while I have had this oversized box in my living room just in case someone eventually wants this piece of crap back.

I ordered a specific video game from the website. I was sent the incorrect, cheaper version of the game. I called 5 times and was promised an email for free shipping back and then, when they received the product, I was to get a full refund. I also emailed them. I never received the free shipping label. I finally had to dispute the purchase with my credit card company. I will NEVER deal with these people again!!!

I ordered a laptop. I received an order confirmation and noticed that TigerDirect placed an auth on my credit card for the amount due. Two days later, when I hadn't received a shipping confirmation I looked closely at the order confirmation. In small text it read "Please call". Strange thing to put on so subtly if will hold up my order. I called.

I am a secretary who doesn't have much in the way of $$. I was thrilled to get a deal on an open box TV when my old one died suddenly. It was difficult to wait and I was so excited when the box arrived. It looked nice, and then we plugged it in. It didn't work!!! So, called tech and went through the steps. STILL didn't work. They told me to ship it back and they'd send a call tag within 24 hours. BUT, they wouldn't send another TV. Okay, I call customer service, I ask if there's ANY way they could make me a deal on something comparable even if it cost a little more, NOPE. Call and talk to a supervisor the next day I was told.

ZERO stars for TigerDirect and Joy Systems. TigerDirect and Joy Systems are irresponsible, non-responsive vendors. Purchased a refurbished laptop computer from TigerDirect. They had Joy Systems ship it to me. IT DID NOT WORK! AT ALL. Wouldn’t even turn on. They shipped me a battery pack replacement. THE COMPUTER STILL DID NOT WORK! I sent it back and did not want anything more to do with either company. They sent me another, refurbished laptop that I DID NOT ASK FOR! I contacted Joy Systems to return it and get a refund. They said only TigerDirect could do that. I contacted TigerDirect. They said it was Joy Systems’ responsibility.

I will keep this short. I ordered a refurbished Computer. It took 4 weeks to receive the computer after several phone calls leading up. They said they were out of stock (even though they accepted my money prior to notifying me). Received the computer and have had nothing but problems. Unclear of what has caused the problems, but multiple computer repair tech have said something to do with the computer itself. Called customer service and nobody answers the phone or returns messages.

I ordered a Dell laptop on the 4th of July and my credit card was charged for it. Then on the evening of July 5th, it was charged AGAIN for the exact same thing! I tried calling them but they were, of course, already closed. I called customer service on July 6 and was told that the first charge for the full amount was a "hold" charge and that my credit card was charged AGAIN on July 5 when the product was shipped to me. I told the rep that put my credit card over the limit and that I could no longer use my card to even buy gas or groceries. She said it would take 24 to 48 hours to reverse charges and that there was no way she could change that. I told her that this is the first and last time I will be a TigerDirect customer. I e-mailed them but they have yet to respond.

They have a substantial markup on their products compared to everywhere I looked (after a purchase I made). I purchased a processor from them and when I got it I realized that I would not be able to use it on my pc. When I called about a return I was blown away. 15% "restock" fee right off the top then you have to pay for shipping (I understand the shipping). So after doing the math I would have to end up paying almost $50 to return an item I purchased by mistake. WOW! This was the 1st and last experience with them.

I purchased an ASUS ROG laptop for $1600 plus the extended warranty thru SquareTrade. A total loss. The computer was a lemon and had to go to ASUS immediately. It has never been right. It has since been to SquareTrade and comes back appearing untouched - dirty and not repaired. They send it out to a third party - know this. My purchase has been a complete loss and now TigerDirect has been bought out and doesn't support my purchase and because of the waste of the extended warranty the time has run out for me to get anything done about it. Instead of a quality purchase that should have lasted, I am out $1600 plus the extended warranty and stuck with a lemon and need a new computer and it has been like this since I got it.

Hello everyone. Stay away from tigerdirect.com. I ordered 1 refurbished laptop from TigerDirect. It was look like big screen on their website. I got with small screen laptop. Anyway my second order was Lenovo i7 gaming laptop. I ordered it on Wednesday and I paid more than 43$ for 2 days. Faster delivery. Total price was 916$. They didn't bring my package on Friday. I called them more than 20 times. Someone said, "We sent it to you at 1 p.m" but anybody didn't bring it. Anyway I called them again. They said, "We will send it until 10.30 p.m" and I never get my package. I called FedEx because someone told me from TigerDirect like we working with FedEx and I called FedEx but FedEx's customer service worker told me there is no any information about my package. Anyway no more order from tigerdirect.com. Stupid liar TigerDirect.

On Dec 12, 2017, I ordered a $900 TV for overnight delivery. I gave TigerDirect 2-3 days to deliver, even though I had paid for overnight. I then started calling to see where the TV was. TigerDirect couldn't answer my question and had me call their shipper. I called their shipper multiple times, and the shipper told me they didn't know where the shipment was. Ultimately, the shipper told me the shipment was lost. They told me to call TigerDirect and tell them to ship another TV. Instead, I called TigerDirect and told them to just cancel the order and issue a refund. Several weeks later, in the last few days of December, the shipper called and asked if they could arrange delivery. This is after they told me the shipment was lost. I told them not to deliver, as TigerDirect was issuing a refund and that the product had been ordered for overnight delivery.

Our company went to the Tiger Direct website to purchase a processor for a computer. When we received the shipment we received (2) fire pits - yes Fire Pits - instead of what we thought we were purchasing. When we contacted them, first, I tried 6 times to get to a customer support person - pressing the number 2 sent me into oblivion and I would have to call back. So finally I pushed 1 for sales and spoke to a representative. After over 1 hour, we were told that the description on the website did not match the product in the warehouse, and the part number on the website was in fact a fire pit. So in essence that is what we ordered. WOW! can I just say...

I rarely write anything good or bad about a company but beware about ordering from this company. If I could give them a zero I would. The computer I bought did not turn on and when it did the drive was very old technology. Their customer service is terrible - to return a product, first I talked to customer service who said the only way to return merchandise was to first speak with technical assistance, who would document technical help and then they would generate a return merchandise receipt. The individuals on the other end could not be understood either due to low voices or mumbling. The entire process took well over 40 minutes. I will never buy anything from this company again.

I don't hardly ever bother to take the time to write reviews but this company is horrible and people should be warned. They put up an item daily as the Daily Deal Slasher. It might be a wonderful discount which lures you in to order. Minutes later, Tiger will cancel it stating the item is discontinued. I asked why they list discontinued items for sale, but they have no answer. They take your credit card info and then zap, the order is gone and has been cancelled with no explanation or apologies. It's just an discontinued item. How a company like this still stays in business is beyond me but they are quickly becoming well known for their awful business practices... NOT a reputable company like they were before the new owners took over a year or so ago. Highly recommend you don't shop at TigerDirect.

I ordered three laptops. I received an email after a week telling me they were back ordered. When I called they gave me the run around. Most likely I will not be buying from them again. If there was a star below 1 I would give it to them.

I placed an order for a laptop from the website and their money was debited from my account. Although they had already taken the money out of my account they requested I call in and verify my information, which I did. I was told the order would be released. The next day I checked my order status and the order was gone. I had not received any communication about issues with the order so I called to check. I was told the order has been cancelled. No reason has ever been given for this. Three days later and I still have not been refunded. I will no longer do business with this company after 11 years.

Purchase Graphic Cards - Wow, Don't buy from this company. I have over 2 Thousand Dollars tied up in my bank account right now waiting on an order that was I told would be filled in a week. Now that the prices have gone through the roof on the graphics cards, I don't think they will fill my order until the prices come down. They are very vague on my orders and I am nervous. I am going to keep everyone posted on how this all turns out.

Tiger Direct used to be a great company in the 90s and early 00s. *Used* to be. Ordered a dot matrix printer for our business to replace the one I ordered from them years ago that finally went out. The machine we got had two other shipping labels on the manufacturer packaging -- big red flag. When it didn't print right, I had to call at least six times (after holding and being disconnected), go through three different people (in different countries) and re-explain myself from scratch to each every time, and it became clear they were trying to wear me down so they wouldn't have to deal with it.

Ordered a computer. Paid extra for 2-day delivery, was promised it would be there. It was her big Christmas gift, now I find out it's on backorder for 2 weeks. Called them FOUR TIMES asking to speak to a supervisor, was put on HOLD. NO ONE EVER GOT ON THE PHONE. Would NEVER deal with this company again. Can't believe this company is in business.

Ordered a gaming PC from TigerDirect on 12/10/2017. The website said the product was in stock and shipped within 1 - 2 business days. Didn't receive a shipping confirmation so I checked the website on 12/15/2017 and the order status was "processing". After still receiving no communication from TigerDirect I checked the order status on 12/20/2017 and the status had been changed to "price quote".

I noticed two large fraudulent charges on my credit card from TigerDirect. I called and couldn't get a live person either. Went to a voice mail. I have never heard of this company and have no idea how it got on my credit card??? Does anyone know if this company is even legitimate? I read some of the reviews and it sounds fishy.

Steer clear of this company!! My teenage daughter ordered a refurbished laptop for college - she spent five hundred dollars on what we assumed would be a quality piece of equipment. It had issues from the start. Upon contacting TigerDirect, they said if she sent it back they would refund her money. She sent it back as directed - and they contacted her and said “As your RMA has expired so we no longer can refund.” So at this point, TigerDirect has taken our money, AND we have no laptop... How is that ok?? Absolute criminals!! I have contacted them several times via email and have received no response. DO NOT GIVE THIS COMPANY YOUR MONEY!!!

I bought a router from TigerDirect. It came DOA. I called and told them, and they started an RMA. They sent me another dead router. When I called them to tell them the replacement router was dead on arrival, they tried to play it off by telling me "we already shipped the replacement". They are a bad company... Please don't buy from them.

So I ordered two computer monitors as well as the CPU which all were supposed to be shipped together. They do not come together. They came separately. They came week almost a week apart the two items from the one item and when I got my monitors there was no charger. I called the company. They weren’t willing to help at all. I told him I wanted to buy another monitor and I asked if they would price match another website that I found the monitor on. I said no. I said, "Can you help with the shipping?" They said no. I said, "What are you guys going to do to compensate for all the time I spend when you messed up my order and I still don’t have a charger for my monitor that I have to purchase on my own?" They said, "We can’t help you!" Do not buy from TigerDirect. Do not buy from these people. They’ll sell you a refurbished pieces of equipment and then when you try to get help they shun you.

I purchased a refurbished computer from Tiger Direct online. The item arrived in a reasonable amount of time but did not show as an order on my account. The item was damaged. I requested a return, sent pic’s, and waited for UPS. They didn’t show. Made 4 more calls and a week later, still nothing. Spoke with Christiansen at ** initially and the latest Karen ** at **. She wanted me to return the item at my cost, wait for it to arrive at their warehouse, and then wait for a replacement. I spent 2 days waiting on UPS and several hours on phone explaining this issue multiple times only to be placed on hold and disconnected. I would rate this experience as an example of what never to do to customers. This company Tiger Direct, PCM, and MacMall should not be used!!! Buyer beware!!! Your odds of receiving a proper item in good condition are better spent at the roulette table in Las Vegas!!!

Being honest with this ripoff company is not the way to be... Purchase a rebuild computer all sounded well but it did not have a CD ROM writer. Only a reader that was not stated clearly... Called back and was told a refund would be given back but that they had a restocking fee... 26?? I agree to that but when I got the refund back on my credit card they did not refund any of the tax money and took 40.50 off the refund. This clearly was not told and they lied about it also... Since when does a company get to keep tax money on a product that is returned... I feel like I was scammed by this company.

I purchased a computer from TigerDirect, when I plugged it in it made a clicking sound that sounded like the hard drive. Since the reason I bought it was because my hard drive failed on my computer. I immediately called TigerDirect and requested a return authorization. It was not sent so I called again. I returned the computer and when I checked with the credit card company I found out they had not refunded the total purchase price. I will never deal with this company again.

Yesterday (WEDNESDAY) 7/5/17 at 10:30 AM I placed the order (Mustang electric 100 in 43 matte white 4 part# 15053700), later at 8:30 PM, I called the customer service to know my order status and get the tracking number; a person told me that my order was at the warehouse and the warehouse was already closed at that time.Today I already spoke with THREE-customer service representatives and told them my entire story and requested to speak to a supervisor and waited several minutes, none of the THREE-customer service representative were able to reach a supervisor for me. Later I received a phone call by another person, Jey, she kindly said that she will update me with the tracking number when it is available.

TigerDirect is a disaster! We purchased a large volume of adhesive labels, and placed them in inventory. When the time came to use the labels, we discovered that they are missing a black indexing mark that allows the label printer to feed each consecutive label the correct distance. Tried to return all, but TigerDirect refused to replace or refund them. The reason? Past the 30-day return period. Will never deal with this company again.

I ordered a rack enclosure from them for my business. I was trying to get my additional server nodes in place for an upcoming project, so I ordered well in advance of the start date. The product arrived a little after they had promised, but nothing drastic. When the truck dropped off the item, I opened the box and noticed that there was a huge dent in the side of the rack. The doors could barely close on one side. It's not surprising, since it came with hardly any cushioning or protection. I asked to have it returned, and thankfully they were responsive, and agreed to order a truck to come pick it up. Because of this, I was obliged to go ahead with a replacement, given that there was still enough time, and they offered to ship it with next-day timing.

Did not deliver my batteries, unsatisfactory and unintelligible explanation, as if he was making it up as he talked. Fortunately, it was only $18 on a credit they issued me a couple of years ago when they were still viable. They never emailed a receipt nor any other acknowledgement of our communication... No paper trail. Customer service is horrible and I would NEVER use my credit card with the one or two people who man the phone there in India I think, (I'm not positive of the accent). I think it is now a 3 or 4 person operation as I recognize the voice of one male each time I call. TigerDirect used to be a great company to deal with, now it seems like they are remaining open just to collect personal info on their victims. LEAVE THEM BE!!

When I received a new computer on Friday May 19 2017 I called customer service stating the problem after five calls! The site showed it as a tower with other towers, but it's a much smaller unit that I would not be able to add hardware to because of the space constraint. Their final answer was for me to pay shipping and a percentage of the unit cost. All this because the site did disclose that it was a mini not a tower!!!

We bought a 70 inch Color television from TigerDirect upon moving into our new home, we got the extended warranty on it and before the warranty ran out, the color board went wonky on it. Just streams of vibrant colors and no actual picture. We called the company and they said they moved and gave us a new number. That number said we had to go to the original store which had moved. We finally were able to contact someone that said "Email us pictures of the television set [back] model number and such". So we not only took about a half dozen pics of the back of the television we sent them a full shot of the front of television. They did receive the pictures to tell us we sent the wrong ones. We sent numerous calls back with no answer. We left numerous messages with no replies. All this was done during the time of the warranty and now that the warranty is up we are stuck with a very large over sized paper weight.

Tiger Direct passed the buck over a period of over six months with a cell phone purchased from them online. After several phone calls, emails, and finally an exchange of product, they refused to reimburse. They ACCUSED me of changing the operating system when the replacement phone failed to work. Don't trust them. The customer is always wrong with them. I can provide supporting documents and timeline, if desired.

Just ordered a second Laptop from this company. I had a few unexpected delays in the order process but TigerDirect apologized and made things right. I had purchased an extended warranty through Square trade on my last laptop. I used them once and they serviced the computer quickly with no hassles. TigerDirect no longer offers the Square trade coverage. So I may purchase it directly from Square trade on the new laptop.

They have the WORST order confirmation process I have ever encountered. I ended up canceling my order because they could not verify my address, which I have no idea why, it is the same one that is listed on my State ID, and is associated with my debit card. They then asked me to provide a phone number, and when I did, they said that they can only verify with landlines, which most people who do not work from home do not have. Their sales/credit department told me they were going to cancel the order, and they did not. I called back and spoke to a customer service representative who finally did end up canceling my order. I am still waiting on the refund.

I purchased a PC bundle to upgrade my computer over a year ago. Their online ad boasted a $50 rebate. I had lost the bar codes for the memory sticks but had the one for the motherboard. At this point it was only a $10 rebate but I sent all the paperwork in; I dotted my Is and crossed my Ts. I was told that I could pay an extra $2 and "expedite" my rebate or wait 6 months. I decided to wait. It is now a year and three months later.

I bought two laptop computers from TigerDirect.com for my daughters that need them for college. When they arrived, my daughters did not like them because they were too big and too heavy. I planned to buy two more to replace them but they told me I had to pay the return shipping and a 10% restocking fee. Just TRY to find this restocking fee on their website!!! THEN, WHEN THEY SENT ME THE RETURN AUTHORIZATION... THE RESTOCKING FEE WAS 15%... These people are liars and crooks. I will never buy from them again. Way too many companies out there that are willing to work with returns in exchange for the right product.

I called today to check on an order I put in for less than 600.00 only to find out my order hadn't even been processed??? I asked why no one called me. They tell me they called me at a number that doesn't even exist anymore. I put a phone number on the order when I ordered. WHY NOT CALL ME AT THAT NUMBER? So, then I ask to speak to a supervisor with the customer service representative who basically told me there is nothing the company is going to do for me. I was told he doesn't have a supervisor present??? He says, on weekends, no supervisor is present in the office and they will be back on Monday??? How can you possibly have customer service that is worth anything if you don't even have a supervisor present to handle escalations!!! This is insane.

Watch out with this company!!! They are just trying to get ALL YOUR PERSONAL AND BANK INFORMATION!!! I purchased an electric screen projector (online). They called me the next day to tell me that the name on my CC did not match, that I needed to provide a phone number related to my Bank account, and that the person I was sending this item (in another state) didn't match with their records. So, I had to call my bank, provide them the phone number and tell them who was the owner of the house that I was sending this item!!! Even that I provided all this information and telling them that this was a scam, they said: "Oh, sorry but the name that you provided for your CC is incorrect!" Are you ** kidding me!!! SCAM, SCAM, SCAM!!! PLEASE, DO NOT PURCHASE ANYTHING WITH THIS THIEVES!!!

The laptop I purchased from Tigerdirect.com would not even start so I called their customer service to return the product. I talked to a customer service agent named Ruben ** who asked me to email her the product pictures so she can make sure what I'm saying is correct. She promised someone will call me and to confirm return details. 2 days and no emails or phone calls so I called back. This time another agent said I actually have to talk to their tech support to confirm the return. However because they are very busy I had to call them back.

I have recently joined Consumer Affairs and am so relieved I now have an outlet to review business organizations and their practices. Plus, I can make others aware of these businesses and their practices. My degree is in business administration with an emphasis on marketing, so I know what I'm talking about. Sadly, in today's business world, I have had to adjust my customer service expectations to what I consider a very low standard, so I am not disappointed or frustrated and hope for the best. I'm sure you have noticed the trend for yourself.

My company has used Tiger Direct for several years with good results until the last few months. We need to return two laptops that did not meet our specifications but cannot get anyone to return our emails, phone call etc. We have a designated sales rep and he cannot be reached either. Since they sold out to this new company PCM, customer service has gone in the toilet. Will not purchase anything from Tiger in the future.

I had ordered a few years ago and was amazed at the wonderful service, but that has definitely changed. I placed an order for a laptop. After I opened it I saw it was damaged and the screen was seriously cracked. I immediately called customer service. The laptop I ordered was no longer in stock and couldn't be reshipped. I asked if I could receive one of an equal or lesser value and return this one for a refund of the difference. She said no, I would have to return that one for a refund which could take up to 2 weeks to process and refund me. I asked to speak with a supervisor. After a very long wait she returned to the phone and stated that there were no supervisors working. She then told me that she would email me a blank email and send an email to have a supervisor to call me. The next day I had still not received an email or a phone call.

I have been a business to business (B2B) customer of Tiger Direct for 5 years. Before they closed all of the brick and mortar stores I always had amazing customer service and my sales rep. greeted me by name the moment I walked through the door. After they removed the local stores the service became terrible. My last 3 orders online were rush delivery 1-2 day shipping for Laptop or Desktop computers. All 3 orders showed the items in-stock, but the day after I purchase it they change to back order. Every time I end up changing to a model available on Amazon and getting it on time. They won't even refund the overnight shipping on a back ordered item!

I made a purchase for about $360.00 on 8/1/16 for various PC hardware to upgrade my son's computer as a birthday present. On 8/2/16 checked the status of order and it was on hold and had to call the billing department to verify information. I called and verified all the information which was asked and due to me having to have the items shipped to another address due to no rural delivery to my house they indicated they cannot ship the items. Now mind you they already put my money on hold from the bank and now I cannot touch it for 24 to 48 hours. I am an A+ Computer Technician and handle a lot of PC repairs and did almost all of my purchases through Tiger Direct. But since this PCN company took over and it is a nightmare to make a simple purchase, I will take my business to Newegg and NEVER recommend Tiger Direct to anyone EVER.

Like many others have commented, I also used to use TigerDirect. They had good prices, good selection, and had prompt delivery. They had a friendly website, and made it easy for me to pick custom parts to build out a barebones system. This changed. The last and final time I will ever use them. I ordered two PCs and a laptop for an employer. A month rolls by and we're wondering what happened. I look up the order and see it is still processing. I call customer service, and they said there's been some mistake. No explanation, just that they haven't sent it out.

Ordered an HP Folio refurb on 6-6-16. Shortly after the order was placed I got an order confirmation and saw the charge on my account. I had even paid for 2 day service since I was anxious about getting the machine. The following day, just short of 24 hours later, I logged into the account to check the status of the order expecting to see a tracking number. I saw that the order was on hold for some type of credit card verification. Confused since I hadn't received any notifications to this effect I assumed it was a delaying tactic to prevent the warehouse from having to fulfill the order as quickly as I had requested. So I called customer service and was told I'd need to talk to the CC processing department. I was done with it, so I requested to cancel the order. The lady on the phone seemed to understand and I thought I was done so we ended the call.

I have purchased computer parts almost exclusively from Tiger since the 1990s. On a recent order I found the same part $20 cheaper on another site. Having buyer's remorse, I called the day after ordering to cancel or see if they could maybe throw in a gift card for my loyalty. They do not care about customer loyalty, or competitive prices.

Bought a refurbished computer. Needed a key for operating system or it would have expired. Got runaround ultimately saying that Tiger doesn't open refurbished computers. They resell and just ship them out. Received something in mail that didn't solve the problem. Forced to return computer and still waiting on refund two weeks after they say they received the computer back at the warehouse. Never do business with them again. Never recommend them either.

In January 2016 I called TigerDirect to purchase a laptop. I gave the salesperson the minimum specs on needed for my needs. Unknown to me, they sold me a laptop that did not meet my specs. Additionally I was told the graphics card was upgradable and today they told me it is not. TWO LIES. I contacted customer service and was told nothing could be done. Unacceptable.

I've used Tiger Direct many times over the years, especially after Geeks.com shut their online store. Never had a problem. Last December I purchased a computer monitor and am very happy with it. BUT I had a very odd experience with my recent attempt to purchase a monitor for my daughter. Apparently, since Tiger Direct has been acquired by PCM (whoever that is) everyone is now considered a 'first time buyer'. So when you make an order online, they secure the authorization on your card and then you get an email stating you have to call their credit authorization dept (PCM, not Tiger Direct) and verify that you are you with them.

I had been purchasing from TigerDirect for about fifteen years without any major issues. For the last several years they have steadily declined in customer service regarding defective item return, not shipping items on time, letting issues and matters drop while promising to take care of them. In November, I had purchased about 7 or 8 items through their online store. Apparently two of the items went through a third party. I received the first 6 or 7 items OK. One of the received items had no tracking number. The other remaining item did not arrive.

On 2/4/16 I placed an order on the Tiger Direct Website for a Lenovo Ideapad 500 Notebook PC. I have dealt with Tiger Direct throughout the years and although I had a MAJOR problem with the order I placed last month I finally got my SAMSUNG Soundbar for +$200 below regular retail. Gambled and lost this time! I ordered this laptop for $439.99 (I saw on Best Buy for +$850). My card was charged. I went to check the status today and the website no longer worked. The Tiger Direct Staff told me that the warehouse was empty and the order didn't go through. Why would Tiger Direct advertise products that they don't even have? I disputed this because my card was charged. I called PCM (new company) and was told that they didn't have a record of the order. I called again and someone else told me that the warehouse has been empty for three weeks!!! If this company was the average person they would be locked up for fraud!!!

Cancelled order after paying. No refund. No reason given. Ultra 50FT 550MHz Unshielded Twisted Pair CAT6 Stranded Patch Network Cable - 50FT, 15.24m, Unshielded Twisted Pair, Black.

As of 12/24/2015, Tiger Direct's policy is that all sales are final---no returns, refunds, or exchanges. I bought an HP V242h Monitor at a very good price from them, but it arrived DOA. Okay, it happens. Asked for an RMA to exchange it for a working monitor. Got an email giving their new policy and HP's phone number. If I send it to HP for warranty repair, I will get a refurbished unit from them. I paid for a NEW item from TD, not a refurbished one from HP! Who doesn't replace a defective item they have sold??? I will not deal with Tiger Direct until they change their return policy.

I have used TigerDirect on many occasions. All of a sudden, as of December 25, they have changed their policies so no refunds period. Well, they tried to deny me a return on a product before this policy went into place. After arguing with them, they finally sent me a Return Authorization (RA). But, this didn't happen without a lot of work on my part and a lot of waiting time on the telephone. Then, a month after the return, I still don't have a refund. What is more, they claim they never received the return. I know they are not telling the truth. What used to be a good place to shop and great customer service is now horrible. Why would anyone go to them is beyond me.

12/31/15 Ordered Computer & Monitor. 1/4/16 Monitor Arrived. 1/18/16 Tiger Direct Cancelled Computer. 1/18/16 TigerDirect will not accept return on monitor. Tiger Direct stated that all sales were final. "Sale" was of a computer and Monitor order **. Order was not complete. Company refused (on tape) to accept return of the incomplete order. Tiger Direct reiterated that they would not accept the monitor but that I would have to dispute the credit card charges to get relief.

I have purchased several items from Tiger Direct in the past and have received good service. It has been a while since my last order purchasing from Tiger Direct. I ordered a desktop computer, monitor and extra RAM on November 30, 2015. I received the three different items on three separate shipments on three different days during the first week of December. I was told by their Service Department that I received the desktop on December 4. I didn't open any of it as they were Christmas gifts for my daughter. They were all gift wrapped and opened on December 25. It was on this day that I tried to set it up, but it would not boot. Knowing it was a major holiday and therefore didn't call Tiger Direct, but called HP, as the desktop is an HP.

First of all I use to be a Tiger Direct client for many years, and I last that long because I didn't return something before but on this time on 11/14/2015 I bought a ETK Dashcam Automotive HD Camera - Night Vision, 720P, 2.4" LCD Display, Motion Detection, NTSC/PAL TV System - ETKDC-720P MPN: ETKDC-720P and other things. But when I try this product it didn't work, and I request an authorization approval which I received very promptly and I send the product back.

The first time we ordered they cancelled the order. The second order did work but it came in with a power adapter that was DOA. When we called for a replacement, customer service flatly denied our request saying that they were just a re-seller and didn't have anymore of that product then tried to sell us a warranty. After playing the game for a while, he gave us the original suppliers phone number. I've been a customer for over ten years and after this, - we won't be purchasing from TigerDirect again. TigerDirect didn't do me any favors or make my purchase easier. I'll just go to the original suppliers, no one needs a condescending, obtuse middleman.

Received a unprofessionally packaged CPU from them. They told me they would send RMA but haven't and will not answer call to customer support. Told nothing is returnable on company homepage...package unopened, have packing slip.

I placed an order for an Xbox One on Thursday November 26th during the early bird black Friday sales. I got a phone call on Sunday November 29th stating I needed to confirm my billing information but they were closed and would have to call Monday morning the 30th, which I did. My order was finalized and shipped to me. I received the Xbox One around the 9th and kept it hidden in the shipping package as it was a gift for my son for Christmas. I gift wrapped it in the shipping box and gave it to my son for Christmas morning. When he opened the box and started to unpack the Xbox One, it was damaged in the left hand corner and also did not work when we set it up. The HDMI output was damaged.

OK, I'll keep it short as I can. I ordered my TV on Black Friday (11/27). It arrived two weeks late (12/19) at 6 pm after making a delivery appointment for 3 pm. The Delivery was made by a man and his wife in a minivan with their dog. On the delivery slip, I marked the package damaged, as the bottom of the box was flattened. I open the box and plug the TV in to find there is a huge crack going up the middle of the TV. I go to Tiger Direct to find that I could not return since I ordered more than 14 days before. I call on the next business day, Monday (12/21), anyway and they arrange for a return. I wait for a week, no email, nothing.

This company is hideous. I'd been looking for help. My sister purchase a computer for Christmas for several months from Newegg.com and the PC's we found would sell out before we could buy them. It was very frustrating. On Cyber Monday, I was scouring the web looking for a great deal and found a computer I loved, but by the time I confirmed it, it was gone. While sadly touring the web some more, I found the same PC at Tiger Direct for a better price, in stock. I was elated! I didn't hesitate, I purchased the PC right now and revelled in all my glory.

The worst experience I have had with a store, cannot believe they are in business. It's a long story so here is the short version. Purchased a TV Nov 30th (Cyber Monday) on their website. They said it would ship in 3-5 biz days. Does not ship and I call on Dec 15th. Side Note: Any time you call customer service be prepared to spend AT LEAST 45 mins on hold. Customer service tells me the TV is on back order and will not ship until around the 18th. Call again on the 23rd and I am now informed that my TV still has not shipped, and furthermore, my order has been cancelled. They then try to talk me into an "equivalent" product that would only cost me $150 dollars more, how kind of them. So I guess no TV for Christmas. Shove it Tiger Direct, in the age of social media and instant communication you will not last long... Hopefully your greedy corporate owners go down with their unethical business.

TIGER DIRECT CANADA Inc. DBA, TigerDirect.ca Divison of Systemax.com. FRAUDULENT ONLINE VENDOR. I would like to advise the general public interested in online business transactions with Tiger Direct Canada Inc operating as TigerDirect.ca to be very cautious. Please do your research. A good start is to visit **.

I purchased a graphic card from them and it is very frustrating to deal with them. They first sent the package in Georgia and told me it was delivered. When I send a email telling them that I live in Canada and they may have made a mistake on the shipping address, they told me that I was supposed to have the package in hands. I tried to email and phone them several times since then. No answer by email and the phone customer service is not working for days. I fear that I lost $100 in this unfortunate adventure and I will probably never get my graphic card from them. Never order anything from them.

Same story here as the thousands before me. Ordered computer parts for my two boys to give them computers. I work hard and decided to purchase computers for them to use for school and games. I had purchased from this company years ago and never had issues, so I thought nothing of it. Spent over $1200 on computer parts that were all labeled "IN STOCK". My order went in on 12/2/15 and today 12/21/15 I still do not have all my parts! I tried contacting them, to no avail. Sent emails, tried online chat... I wanted to cancel my order completely but you cannot get a hold of these people! So I had to order parts from Newegg and got them in 3 days!

I am writing regarding an order placed on 11/29 during Black Friday Specials. It hasn't shipped yet, 3 weeks later. I'm aware that is a Third Party/Drop Shipped item and that it will not be billed until the order ships. But more than 3 weeks!? This has made me miss out on so many opportunities to buy that same item from many other retailers at tremendously reduced "Black Friday" special prices!!! Now I've lost all those deals! I contacted Tiger Direct customer service twice. This is what I got as a "resolution"(!): "the item is no longer in stock, so cancel the order and order another item!!!"

On Sunday, December 20, 2015, at around 12:30pm, I went to the Tiger Direct Store in Jefferson, GA, with my 13-year-old son and his friend to purchase 3 laptops, and planned to spend up to $1,500. I had questions about anti-virus protection for the systems, so the sales rep who was helping me called Brandon ** from the in-store tech services, over to answer my questions. However, to all of my questions about anti-virus protection on the laptops, Brandon would shrug and give a variation of “I don’t know” or “I’m not sure they can do it” as a response. At no point did he say, “Let me see if we can do that” and actually try to find out what could or couldn’t be done.

I'm here to write this out of pure disbelief that a company so large and that has been in business for as long as they have can mess up a simple order so horribly wrong. My first complaint and where my nightmare all started was over what could have been a very simple fix. A small problem with the website's coding caused a product to change and go up in value once you hit the checkout button. I brought this to the attention of customer service in hopes to still be able to purchase the product, but the company told me I was just doing something wrong. How do you click on the checkout button wrong?

Order a CPU and motherboard bundle from this "establishment" almost a month ago now. First, they call me on the phone in the middle of work to confirm that I wanted the order. I went through the process of paying them already... I think it should be obvious that I want the order... Right? Guess not. Anyways. After confirming, they sent me 2 tracking numbers which both ended up in their warehouse in Georgia in the US. I live in Canada. After waiting for a couple weeks. The items had arrived at the warehouse for a while but still no sign of the items getting to me. After calling twice and waiting for their customer service about half an hour each time, I got my CPU to get "escalated". I finally got it last Friday. Never got a tracking number for it though, it just fell out of the blue.

Ordered online and received a product from Tiger Direct. Decided to return the item as we no longer needed it. Promptly returned via UPS. Confirmed the item had been received by Tiger Direct. It's been nearly two months and four calls to their sales department and still have not received a credit for our purchase. Currently on the phone with the sales department and been on hold for 40 minutes. Steer clear of Tiger Direct!

My order was shipped originally to their warehouse instead in GA off to ME in CA, they received it on Dec 7. When I spoke with CS on Dec 7 (after 2 HOURS ON HOLD), I was told I would have it by last Friday. When I didn't have tracking numbers by last Wednesday I called and manager Ricardo expedited it and told me I would have it AT THE LATEST Dec 15 and I would receive tracking numbers when they shipped! When I didn't have tracking #s by Friday the 11th, I called CS again (50 minutes on hold) and they gave me Ricardo's direct number and I started leaving messages, daily! I HAVE NEVER HEARD BACK FROM Ricardo. On the 16th, still no tracking numbers, so I called CS again - I was just on hold for 50 minutes. When I finally go thru, she went to check on it, we got disconnected. So I tried chat. I found out they finally shipped on the 15th GROUND!!! I won't have them for another WEEK. Never again tigerdirect.com.

As the other reviews state, buyer beware. I bought a TV from them on Black Friday. Waited 3 weeks to receive it. Called them numerous times, as the shipping information stated it was in my town, had been there for 2 weeks before the local shipper brought to my house. First phone call, over an hour on hold before a representative. The first person told me he spoke with the shipper and I would have it the next day. Next day came and went, called again, asked can I pick it up. Said they would process that, and I would hear from them the next day. Never heard from them, finally heard from the shipper that they would deliver it the next day. That's today.

I ordered a computer, solid state drive and memory from Tiger Direct on 11/27. I was charged for the solid state drive and it arrived very timely. Yesterday on 12/10 I went to see why I had not received the rest of my order. The memory stated "At Warehouse" and the computer said "At Drop Shipper". Before calling I went back in today 12/11 and now the memory says "Cancelled by Customer" and the computer still says "At Drop Shipper". I "The Customer" Did not Cancel Any Part of This Order!

If there was a no star option, I would pick that! Let's start with the fact that this order was my 11-year-old son's Christmas present. I ordered the item on Thursday and called on Friday to verify. I sat on hold for 45 minutes just to make sure the order was placed. Once I was assisted, I was told everything was processed and that my item would be shipping out that day. Well fast-forward 6 days and I notice that the charge was cancelled on PayPal. So I spend an hour and a half on hold to be told that they oversold the item and none were available, so they cancelled my charge. When I asked to speak to a supervisor, I sat on hold another 20 minutes, before they just went ahead and hung up on me! So I find the corporate office's number and call them, only to be told that there is nothing comparable to what was ordered and that they were sorry! Now I am scrambling at the last minute to find something for my son! Worst service ever!!!

In all honesty Tiger Direct does have some amazing deals. However when you have to wait three days for them to contact their third party shippers to find out where your items are, it is annoying. I waited three days to hear nothing back from Tiger Direct. I called a second time to find out that not only had my item not shipped but it would take another three days to find out when the item would even be available. When I read in stock I expect the item to actually be in stock with Tiger Direct. Nowhere on the website did it say it would be shipped through somebody else.

Called TD last week, told me she'll email me a return shipping label within 24 to 48 hours. It's now a week since then. I've been trying to contact them again for the past 3 days, but the hold time is insane. It's either I give up after 45 minutes or so of waiting, or the call gets dropped automatically from their end after about an hour of being on hold. I'll never buy from TD again. Note to TD CSRs - If you don't like your job or don't want to do it right, please quit your job. Customers don't deserve to suffer because of you.

Never purchase from the bait and switch kings. I ordered a TV set on Black Friday due to good prices and was never notified after paying until I called to see where my order was. THEY CANCELLED IT because they didn't have it. I went on their website immediately to see if they had it in stock and they do. When I called they asked if I wanted to upgrade for 700.00 more that is almost double what I paid for the set originally. The charge is still on my VISA who I have contacted and had to file a complaint with. I will never purchase from TigerDirect again. Buyer beware... this is one of the worst run businesses around. Customer service lacked even more. El tried to help, then Will in sales tried to upsell me, finally, Brandon (the manager) told me "Sorry dude... can't do anything for you. Good luck." Complete joke of a business. Don't buy from Tigerdirect.com!!!

Avoid if you want to get your orders on time, they use UPS (That speaks for itself) and they also use drop shippers in Georgia. Item was shipped from California, is currently in northern Illinois. Instead of shipping this to my house directly from Northern Illinois (7 hours), they are going to ship it to Jefferson, GA and then back up north to my house (upwards of 20 hours). Avoid these guys, don't let the good prices fool you. I ordered a graphics card on Newegg and received it the next day... and I ordered it on cyber Monday as well.

Ordered an SSD on 11-22-15, a Sunday, and had expected it within the 9 days max of econ shipping. Come 11-30-15 I chatted with customer service since the order still had not shipped. Mervin whom I encountered again at the time mentioned putting in a ticket and I would be notified by email 1-2 business days later on the status of my order. Come today, Friday December 4th, I still had not received any status update and contacted CS again. Mervin responds and the fault is immediately thrown on their drop shipper failing to account for inventory and provide status updates.

So here's one crappy experience. On 11/25/15 I ordered a PNY 256GB SDXC flash card that showed that it was in stock. Later it showed when I tracked my order that it was sent to the drop shipper, which is the manufacturer PNY over in New Jersey. I have ordered these cards before and it takes probably 3-4 days for the drop shipper to ship the item and provide a UPS tracking. Well it is now 12/04/15 and my order is still not shipped, so I'm like WTF is taking this long for it to ship. I still have to wait for UPS to deliver the item which is about 1 week on UPS ground.

I have been trying to build a new desktop computer for my sister as a Christmas present for the last few weeks. I have ordered the majority of the "bigger" PC components during Black Friday sales to save a few bucks here and there. However, the processor I have been looking for, the Intel Core i7 6700k (4GHz) has been out of stock at most other online retailers (Amazon, Newegg, NCIX, etc.). I have been using NowInStock.net to keep an eye on all the "big" retailers to see when they will have this part in stock. On December 3, 2015, the processor became available (in stock) on TigerDirect - early in the morning. I ordered this IMMEDIATELY (8 AM EST) when I saw that they had this item "in stock." I watched my order throughout the day at work and saw that it was "being processed" by TigerDirect's warehouse. I was also keeping an eye on their website to see if they were still "in stock" of this processor throughout the day.

Completely shocked right now. This is unbelievable. Do yourself a favor and avoid. I'm serious..

So I get a confirmation for my i7 4790k and motherboard (bundle). I ** see my motherboard has been canceled shipment but they charge me for it!!? I call them. Some ** says I purchased and item out of stock (What the **). I'm making a dispute with Paypal and I'm going to write a long hate mail and dissatisfaction essay on how they should be charged with fraud. Please guys I'm doing you a favor. This WEBSITE IS A NIGHTMARE! (Ha nightmare.) But seriously don't purchase from there. :(

I should have read these reviews before ordering from this company. I saw a DIY computer kit (all the pieces included but the customer assembles) that I wanted, but I was hoping to order a few upgrades and made an email inquiry. A day later I got a reply and attempted to order the items in my cart, but it said the system was now out of stock. I found a system that was slower and more expensive, but I thought I could live with it since the other was gone.

I ordered a PC bundle, and realized it was the wrong one. I called an HOUR later and was assured by the service rep that the order was canceled. A week later I got a motherboard and hard drive from them (part of the bundle). I called back and was told that the order "had not been canceled because it ships from a third party warehouse", and that "they had already shipped it." I explained that the service rep that I spoke to the day I canceled told me that the order had been canceled and that I would receive a cancellation notice in my email, but that I got neither that, or a notice in my account at Tiger Direct telling me that the order was canceled.

I placed an order for components for a PC two weeks ago paid for overnight shipping and everything that showed in Stock was put into a backordered status after 3 days, and about 9 hours on the phone someone over at Tiger Direct figured out the items were not backordered and actually just sitting in the warehouse. The resolution was to cancel the order and reorder because they could not just give me what I paid for and what they had my money for. They had to make me suffer the ridiculousness that is Tiger Directs business. So after reordering everything that was automatically put in backorder status by some idiots at Tiger Direct my second order just never shipped.

Tiger Direct has got to work on how they manage their business, or you guys are going to be looking for a new job in the next couple of years. I placed an order Friday with 2-day shipping, which your site guarantees will go out the same day. Sunday, I email to inquire why my order hasn't shipped yet. She informs me that my item is on backorder, and unavailable, even though there was no mention of inventory issues when I ordered, and my Order Status page says "Status: In the Warehouse".

On 11/20/2015, I ordered a Sapphire Radeon R9 380. It was supposed to cost $154.99 - $15 rebate - $25 Visa Checkout. Total? $114.99. I sign up for Visa checkout and use it to complete the transaction. I receive an email indicating that the order is confirmed and should arrive in 4-9 business days. The transaction cost is listed at $137.79 because of sales tax. On 11/21/2015 I receiving a shipping update that states "Your order shipped on 11/20/2015 and is on its way to you." Cost? $164.29. Uh, what? I check my CC account and, sure enough, TD has charged me $27 more than their own invoice showed. On 11/23/2015 I send an email asking what the heck is up. On 11/24/2015 I receive an email that says "Dear Customer, thank you for contacting us. We apologize for the inconvenience. We have sent an email for the $25 credit to be issued. Please do not hesitate to contact us again if we can be of further assistance."

I recently purchased a laptop. This was on Nov 15, 2015. Nov 17 the money came out of my account so on the 20th I checked online since I had not received any email about shipping, only an email confirming the order was received. It said the laptop was delivered to Jefferson, GA. Note I live in Newmarket, Ontario, Canada and the order was placed at TigerDirect.ca. I called and was told that this is standard. It is delivered to Tiger Direct warehouse and then shipped on to the customer and that it would now be routed directly to me and I would receive an email. That was 2 days ago.

Back in October I ordered a 5tb WD hard drive less the 5 screws they now sell it with for $149.99. I was promised for months it was on the way but I just received a cancellation notice saying it was no longer available. But now with the 5 little screws it's being sold for $241.99 and its listed as being in stock. Do you really think 5 little screws are worth $18.40 each? The question I have is am I being ripped because someone made a mistake offering this for $149.99 and did they add the screws just to have an excuse not to sell this at that price? My advice is to not purchase anything from this company as they are not someone who works in the best interest of the customer but only are interested in their bottom line. I'm sure this wont show up on this review but it will be on a lot of other websites.

I ordered a 70" television from Tiger Direct on 11/09/15. I checked their website and it said it was in stock and ready for shipment. I also paid for two day delivery as I needed it in a hurry. I took the day off work on the 11th to be sure I was home for the delivery. I received an email the TV was being now drop shipped from another vendor but being shipped UPS. It never arrived.

The printer I ordered did not fit in the pre-measured place where it needed to be placed. I called Tiger Direct to return it. The customer service person seemed to doubt that I had a legitimate reason to return it. She told me she had no control that the manufacturer had to issue a return label. That was two weeks ago. No label and no refund. There are plenty of places who will take of a return in 5 minutes - Amazon.com, Walmart.com to name just a couple.

If you're reading this review because you're on the fence as to whether or not you should order from them... Do yourself a VERY big favor and look elsewhere. Even if you have to pay a little extra... it'll be worth it. I placed a $1,400 order with them that has turned into a nightmare. If you run into an issue, and there's a good chance you will, the customer support is absolutely horrible. Expect 15-20 minutes just to get an incompetent person on the phone (and yes they outsource their call center). If you get disconnected on hold (which you will) - expect to wait another 15-20 minutes to speak with someone.

I am very dissatisfied with the shipping process at Tiger Direct. Items never show up or show up late. I have made the mistake of buying Inner Circle and getting free shipping for the year. It was a waste of $80 because two months in I just decided to save myself the hassle and go with another reliable merchant. Tiger Direct is just not reliable when it comes to shipping out items. If you really need something to be shipped on time I would recommend going with more reliable merchant. Also because the items never shipped, I now have to recheck all the invoices and the credit card charges. Their prices are good sometimes but shipping hassle is certainly not worth it.

I'm extremely concerned about the fraudulent nature of the experience I had trying to purchase a tv from TigerDirect. When I saw a Google PPC ad for an impossibly good deal at TD. Almost a week later, days after my card was charged and past the original estimated arrival date, my status remained as 'Reg Order Process - Credit Card Verification Done. Your order is in process at our warehouse.'. When I contact live chat support, they said I needed to call. When I called they told me my card needed to still be verified (I used the whole Visa verification thing during check out already). If this was a problem the whole time, my order status was obviously incorrect and I also never received an email or call regarding the matter.

I bought an item that cost $1299.00. I went through various credit card authorization procedures then finally, my order was accepted and my credit card was accepted. The next day I get an email from a **, claiming to be a representative of Tiger Direct and that my order was on hold. I called the phone number listed in the email and I spoke to a female who was condescending, arrogant and rude. It was never explained to me why my purchase was held up. I assumed they needed additional confirmation that it was I in fact who placed the order. They never asked me a single question, they just kept placing me on hold.

About a month ago I ordered a HP printer and ink from TigerDirect, INC. UPS driver did not deliver the whole shipment. I live in a highrise in downtown Houston, Texas. The delivery procedure is all packages are taken inside the building and logged in at the front desk. It's been like that for the past 15 years I've been there. The UPS driver logged in 1/2 of the delivery, the ink, as he was supposed to but then he said he left the printer by the front door. This could not have happened that way. All packages are always brought into the lobby and logged in there. Packages are never left outside of the apartment building. NEVER!!!

My husband ordered a cell phone (Samsung Galaxy S6) on Walmart.com from TigerDirect on September 19, 2015. The phone arrived in the mail about four days after the order was placed but my husband soon found out that he could not connect the cell phone with his existing mobile company even though the cell phone was unlocked. My husband put the phone back in its original package and asked me to call TigerDirect to process a return and refund for the product since we could not do anything with the phone. I went on the TigerDirect web and found out there is a 30 day return policy, and I made sure I acted quickly to have the order return processed.

We purchased a TV thru Tiger. Kept in the box while we renovated the room it was to go in. Opened the box and the TV was broken. Not "not working" but physically broken. The frame of the tv was bent upwards and the screen was shattered. The box was in pristine shape, so the TV had to have been packed that way. Called Tiger - was referred to manufacturer since it had been over 30 days. Manufacturer was NO HELP citing their warranty that excluded TV's broken by "Acts of Nature". WHAT? It was broken in the box, not struck by lightning. So, we called Tiger. Same experience as everyone else. Nobody answered the phone. I finally went on online help. Got someone who insisted we could not return the tv since it was over 30 days.

This has been one of the most frustrating buying experiences. Tiger Direct restricted all of my delivery options and the only way to change them with UPS is to go through the sender and have the restrictions lifted by them. I have called 3 different times and have waited an hour with still no answer. I will NEVER order from this company again and will warn everybody of the frustrations related to receiving merchandise.

As others have stated, I ordered the I7-6700K in a combo deal because they stated in stock, ordered 2 day delivery. Some items arrived at 8 days, the motherboard part of the bundle arrived at 7 days, the CPU at day 10, I received an email that it was back ordered. But they continue to advertise the item in stock. This is false advertising and criminal. They can lie and blame the initial order as a 3rd party misleading or whatever, But they are aware the item is not in stock by themselves or their "Drop Shipper" But continue to advertise as in stock. My bundle is now listed as out of stock but I believe may be due to people I have contacted, But they continue to advertise motherboard i7-6700K bundles in stock that is not true. I do not understand how this is not a crime and why someone is not in jail.

On September 14, I ordered a Dell Optiplex 3020 from Tiger Direct. The salesman, Matt, was very cordial. When I received the computer on September 17, I hooked the computer up and booted up the system. The computer had Windows installed in French. Upon contacting Tiger Direct, I got no decent explanation except to contact Dell and they would help to restore it. Dell informed me that the only thing that I could do is a clean install and stated that they would send me a CD to do this with another call back to Tiger Direct. No apology, no explanations other than to send it back. Let me say this, each phone call took about 30 minutes to speak with someone. People, like myself, with a very busy life do not have time for this kind of business. So with this being said, I WILL NEVER SHOP TIGER DIRECT AGAIN.

Ordered Corsair Raptor h530. Received not working. Try to call the customer service number 1800 800 8300 which is a bogus number. Got another number online for your customer service and finally got somebody to answer the phone

I ordered some cables from Tiger Direct and paid to have them delivered within 4 days. I received an email that they had shipped the following day, I just got them almost 2 weeks later. I have tried multiple times to get ahold of customer support on hold in one day on 3 separate occasions for at least 30mins, on the 2nd day got some person whom I could barely understand. Long story short lousy customer service, and poor shipping arrangements.

I ordered a laptop with next day delivery on Wednesday, 9/9 at 4pm. My friend found me a better computer and told me to cancel the order. I called and was on hold for an HOUR before I finally hung up. At the latest, I expected the laptop Friday, 9/11. It's out for delivery today (Monday, 9/14). I already have a laptop now. This one is being returned the moment it arrives.

I ordered something on 9/3 for overnight delivery, and paid $21 for shipping. It didn't arrive on the 4th, then it didn't arrive on the 5th. The next two days were a Sunday and Holiday, so I didn't get it then either. TigerDirect sent me an email update on the 3rd to let me know it had shipped. So believing that, I was not happy with UPS, who was shipping it. However, UPS told me that it wasn't made available to them for pickup until the 4th. So TigerDirect intentionally lead me to believe that it had been shipped on the 3rd but it wasn't. That is now an extra 4 days I have without my PC working, waiting on the parts.

I purchased an ASUS Notebook with a detachable dock recently. Soon afterwards, I began to experience power-related issues with the tablet. I sent the device to the manufacturer for repair, as required. The device was returned, but still does not hold a charge. I contacted Tiger Direct, seeking consideration for an exchange. They informed me that their exchange and replacement policy is good for 15-30 days. I informed them that I spent more than $400 for the defective device. As a customer, they should make every effort to satisfy me. I was told there was nothing they could do.

I have never ordered from Tiger Direct before, and never will again. I am trying to complete a build for my son for his birthday. I'm trying to purchase an Intel i7 6700k, which is an extremely difficult item to get ahold of at this very moment. Well, I go on Tiger Direct and see they have some in stock. I immediately jump on it and pay for next day shipping so it would be here in time. I think nothing of it at the time. I know some places it takes a while to process orders. After a day it showed that it was at their drop shipper and ready to ship. Great right? No, after two days of waiting I finally call to see what the matter is. The product was already late but I wasn't upset just yet.

I had ordered a barebones PC kit that was expensive. A day later I checked the website and they said one price and were trying to charge me almost a $100 more. I had to call them and they acted like they were doing me a favor by fixing it. I asked them to cancel a part of my order and I had to talk to the supervisor. I have a recording of this, talked to a guy named Gerona ** at ext. **. This supervisor kept telling me over and over that, "if I wanted to cancel a part of it I had to cancel the entire order." When I asked him I intend to return it anyway, he told me, "I had to pay for return shipping but he can't process it until it's shipped out." Absolutely no help at all and were extremely rude.

I have been a loyal TigerDirect customer for close to 10 years. I have easily spent over $100,000 with them throughout this time for my business. This past year they've undergone some changes and it has not bode well for the company. My most recent (and last) order with them was not completed for 39 days. THIRTY NINE DAYS to ship me all the parts on a mere $500 order. As it was explained to me, TigerDirect made the decision to close down a number of warehouses around the country and consolidate them all into one warehouse in Florida. Of course this had an immediate impact on shipping costs. Instead of having a warehouse 200 miles away from me, they were now 2,000 miles away, but I digress... I could deal with it if they could at least process orders in a timely manner. Judging by other reviews this no longer seems to be within their abilities.

They acknowledge that my order is stuck in their warehouse. Will not answer my calls or emails. I've been robbed. NEVER ORDER ANYTHING FROM TIGER DIRECT. USE NEWEGG INSTEAD. This company is bogus and a total rip off. I lost $650.

This company is an abomination. They will not notify you if your purchase was backordered. I needed my laptop in a timely manner or else I would have to go to college without it. I was promised a timely shipment, but a week had gone by and it was still backordered. Each time I tried calling customer service I was on hold for an hour or longer. Don't even try to use their online assistance. Their company is a den of thieves. They refused to refund my purchase until I lied to them promising that I would rather buy a more expensive laptop. Suddenly, at the promise of grabbing more of my hard-earned cash, they refunded me. I had the good sense not to try them again. If time is not of the essence, they may be okay to use. However, if you need to have what you ordered in any reasonable amount of time, do NOT use them.

My customer service experience with TigerDirect is the WORST I've ever experienced. I was told three times that my duplicate order had been cancelled but it still has not happened as of yet. But trying to speak with a representative is a total nightmare of experience. Every single time I've called, I had to wait at least nearly 1 HOUR before a representative even would answer the phone. One rep hung up on me after I had been on hold for 57 MINUTES. Then, I called back today, which led to a 50-MINUTE-HOLD, just a rep to finally come on the line and say, "I am going to put you on a brief two-minute hold."

Tiger Direct is a complete mess. Tiger Direct messed up the orders, charged us twice, promised delivery and never delivered - now promising another week as the most important item was not in inventory (for 3 weeks in a row!); delayed everything 3 weeks; LOSS OF PRODUCTION at my office. And I was trying them for the first time - and of course, will NEVER USE THEM AGAIN. It is the single WORST BUYING EXPERIENCE I have had with any of my 4 businesses. I'm sorry I didn't pay a premium and shop elsewhere. Thanks Tiger Direct for losing my company money, and lowering our employee confidence in our management's decisions.

I ordered a simple Windows 10 Software Package and chose to pay extra for the next day delivery. 14 hours later, I received the confirmation that my order shipped. I caught our UPS guy in town and he verified that there was no package for me and no orders whatsoever in the system for me. Our town has a population of 5000 so the UPS guy can easily do this. I called TD and the CSR literally lied to me and tried to tell me that I had no idea of what I was talking about and I had no way of knowing whether or not I would not receive my order today.

I ordered an laptop and mouse and put 1-2 express service and paid the extra amount as I needed the laptop urgently. One day later customer service call and cross-verify the information and they send a mouse and no laptop, when I look online now it shows back-ordered. They did not show the item was back-order when I was ordering or when customer service called me (in fact customer service promised it would be received next business day). Pathetic service. On top of it they send these questions to verify your brother's street address or 15 years ago school zip code during the order process. I guess it is for our safety but so far it has been pathetic experience especially if you need anything urgent - never buy from them.

Placed order on July 26, 1 item was backordered after placing the order - no expected ship date, no way to find one out. Website is difficult to navigate, redundant triple and quadruple entry of the same information, difficult to find contact info and slow email support only. Sent an email to customer service. Four days to return message saying item would ship soon. Aug 7, item was stated as shipped - has not arrived yet.

I bought a laptop from them and purchased 2-6 day delivery since my business laptop is having issues and I need to send it back before the warranty is up. It should have been here today and did not show so I called them and after waiting an hour on hold to talk to someone they said it will be here next Wednesday. What the hell did I pay 2-6 day shipping for if I am going to get it 3 weeks later? Their customer service is a joke and I don't believe anyone should pay for shipping if they can't deliver it when they say they will! Don't get scammed by them and pay them for shipping that doesn't happen like it should. I could have and will buy from Amazon next time so when they say it will be here in 2 days or 6 days it will be here.

This company is a complete circus. You will not get to them on the phone. You will not get any emails. You will definitely not get a refund. I happened to be very lucky and order an office chair through these pinheads and turns out it came from an ENTIRELY different company in the United States of America. Tiger Direct was nothing but a middleman vendor for an actual legit business who supplied the office chairs. Turns out it was GLOBAL INDUSTRIAL who were the ones who actually shipped me the chair, not Tiger Direct (lol). Global Industrial also happens to be a large seller of office supplies and industrial equipment. The chair I got is absolutely fantastic but I would purchase it through anyone BUT Tiger Direct.

I ordered a laptop computer along with Microsoft 10 office and McAfee anti-virus software. The software was sold at an attractive discount. Two items arrived about one week after I placed the order but the Microsoft office did not arrive. Over two weeks I telephoned Tiger Direct over ten times trying to find out what became of the Microsoft. I did not open the other two items because they were of less value to me without the Microsoft office. I also emailed about a dozen times. I got no response. After two weeks I decided to pull the plug, so I called my credit card company and asked them to cancel the charges. Then I sought to locate an address where I could return the items. Again no luck. No one answered the telephone number I was given.

Ordered 1 laptop listed as brand new through Walmart. When it arrives it is refurbished, so I call Tiger Direct and they say, "Sorry, ok, pay for another one, we will send you another one." I pay for a new one, while I have to wait to get my money back, and it arrives again refurbished. I call customer service and the rep tells me they do not disclose if a laptop is refurbished... another customer rep tells me in an email that in fact that info is disclosed so I call them and ask them "Where on the page, walk me through it and show me where..." Well it is mentioned nowhere. I wish I had that much sense to just google Tiger Direct reviews before ordering!

I ordered a computer and their site said it was in stock, and will ship immediately. After placing my order I find out 5 days later it was on back order! Not actually in stock as advertised, and they could not even confirm when it would be in and ship to me. The worst part is I passed on tax-free weekend in GA to buy a new computer, since I went with this one which was on sale and advertised as in stock at Tigerdirect.com. No longer can I purchase a computer tax free until next year (maybe). Very disappointed in Tiger Direct's false advertising.

So let's start with I'm in the military, so ever so often I have to move... it's part of the job. So while on the road I ordered a laptop, gpu, and a couple of other items to be shipped to my new address. Since my change of address hadn't been processed by my bank yet, I had a different shipping address from my billing address. TigerDirect asked me several verification questions to process my order; that's fine since it was going somewhere else. So the payment went through and I arrive at my new home, and I wait. I tried tracking the order and received some garbage message about inputting the wrong zip. Mind you, I'm clicking on the link they've provided. So I tried calling them and gave up after waiting on hold for over an hour.

I have ordered a barebone kit. However, due to an error, two pieces have not been shipped (status cancelled when it is not true, I did not call to cancel). I have called many times, never had a response. I have written then, the agent (Antonio **) told me they won't be shipped. They did not respect their own policies. I have requested to speak to a manager. My emails have been transferred to a manager (Alexander **). He tried to call me once, but I was driving... After we discussed with him by emails, since he was never taking my phone call.

I ordered a laptop on 6/29/2015 and paid extra for it to be received on Thursday. Got a very strange verification call asking for information that made me very uncomfortable supplying. The woman got snippy with me when I expressed my concern. The laptop did not arrive on Thursday, when it was needed. Came a day later, and was completely blank - no software/operating system on it. Since it was a holiday weekend, I had to wait until Monday to call customer service.

Their warehouse inadvertently sent me a second monitor and they sent me an email asking to send it back but I didn't receive it until after UPS attempted to pick it up. UPS never came back to pick it up. I called, waited for 2 hours to talk to somebody but nothing. I called right away the next morning but I haven't spoken with anybody at all. I refuse to pay for their mistakes. I will not be using their services in the future.

My experience with Tiger Direct has to be the worst experience I've ever had with a company. It was so bad I'm not sure where to start. I placed my order on line at noon on a Monday. I got home that night and had a message on my home phone that I needed to call them to "verify" I had placed this order. I even used PayPal but apparently that was not good enough.

Ordered a laptop on 7/23 because they claimed they could have it to me by 7/29. 7/29 comes and it still hasn't shipped yet. Called customer service since, for some reason, calling is the only way to cancel an order. Waited half an hour to get to someone. They were able to cancel my order without any gotchas, but after dealing with misleading/false inventory and shipping quotes, plus reading all reviews here, this is definitely the last time I'll be dealing with Tiger Direct in any way whatsoever.

I order a product on 7/5/15, but there was a problem at the bank to allow large transaction to complete, so when I completed the task at the bank, I got a confirmation email from TigerDirect.com that my order has been placed. So I waited and waited, but no updates on the delivery. I went back to my bank account and noted that that transaction was completely removed, so I started thinking that's probably why my product wasn't shipped. So I proceeded to order the same product since the bank provided me a two week lead way to make large transaction.

If I could have given negative stars, I would have. I ordered a refurbished laptop that arrived yesterday, defective, out of the box. In the past two days, I have logged 5 phone calls to Tiger Direct, with a total on-hold time exceeding 6 HOURS. As I type this, I've been on hold for 70 minutes. I still have not been able to get anyone to answer their phone. I've also tried email - no response. Live Chat - no reps available. Is there ANYONE working at this company? This is beyond unacceptable. I'll be contacting the Better Business Bureau next, then perhaps a lawyer.

I have been a customer of TigerDirect for many years and have referred many people because of their selection and pricing. However, when there is a need to contact customer service for anything they are HORRIBLE. I have been on hold waiting for over 10 minutes several times and the "chat" is usually not available. Once I placed an order for a 40" TV which we needed ASAP and asked for next day air. After a week I still hadn't received it and finally had to call sales to get anyone on the phone and found out it was backordered. No one informed me of this.

Items stuck in warehouse for a month. Hour long customer service wait times on phone. Refusal to cancel and refund orders. The issue starting when TigerDirect made the choice to close 300 stores and fire most of its staff. They are no longer an alternative to Newegg.

ALL windows 7 systems, even refurbished, according to Microsoft, are eligible for the free upgrade to Windows 10. Tiger uses different companies to build their refurbished systems. We have found that none of their Windows 7 professional systems display the Windows 10 upgrade icon. Microsoft has confirmed to us that if the Windows 7 Product ID key is valid, which it is, it is eligible for the upgrade. They even gave us a link for the manual KB update to download and install and instructions to remove any previous download of that update. The update would still NOT install, which means the different companies Tiger uses have been instructed to use code to block this particular update. Hmm... When confronted with this in a telephone call, Tiger hung up.

On June 17th I placed a large order with TigerDirect: 4 computer, 4 monitors, network devices, network color laser printer... the whole ball of wax. I was going to upgrade a local Insurance company in 11 days. All of the items I ordered showed "In Stock" when they were purchased. But the order, being a large order, went to the credit card authorization department where it sat for three days without so much as a phone call, until I called them. After 5 phone calls, hold times ranging from 30 minutes to over an hour, I got so frustrated I asked to cancel the order, but Raymond in the CCA dept assured me that the order was going right out immediately. Well it didn't.

I placed two separate orders from Tiger Direct on different computers and on upon completion of each other I saw a rebate ad on the website. The colors match the Tiger Direct theme of blue/yellow so I called and the number thinking it might be legit since it's a static ad on the company website I thought I trusted. The person took my basic information and started to tell me things that were too good to be true. As the person asked for my CC info I decided to do a google search. Immediately SCAM was plastered over google and I hung up. I contacted Tiger Direct support to inquire why they have a ad for a scam intentionally on their website. The Rep told me they are no longer affiliated with Great Fun. You can say you are not affiliated but as long as you promote that link you are.

Item arrived damaged. But since I checked out as a "guest" on their 1998-esque website, I cannot process a return without calling them. Was placed on hold for 43 mins, 60 mins, and 39 mins during each phone call. How in the world is this acceptable?

I ordered a PC. However upon reading reviews, I decided to cancel the order and figured building one from other stores would be better. However, they never processed my cancellation! They said they did TWICE! And still, they charged me 700 dollars on my credit card after they kept telling me that they have had the cancellation process in. I have called them many times to make sure it was going to be cancelled and in the end, they still charged me! Please, please, please, whatever you do, do not order from this company. Calling customer service is a struggle and no one will listen to you.

It's been 41 days since I ordered my computers. I was supposed to have them within a week as promised by Tiger Direct. I've called them 4 times since ordering and all they give me is excuses and keep making empty promises to me saying they will expedite my order. This is ridiculous and I am now losing money because of Tiger Direct. Never doing business with them again and I recommend you find your computer from one of the many other discount electronics websites. Nothing special about Tiger Direct. Thanks for the frustration, waste of time, and loss of finances. Thank you very much Tiger Direct. *shaking my head*

I ordered a hard drive for my daughter for her birthday. It still had not arrived after a month so I called about it. I was on hold for over 70 minutes with someone every minute telling me "You are important to us. Please stay on the line." So after hearing that message 70 times someone finally answered. This man told me they canceled my order because they could not verify my address or phone number. Both of those things were correct on the order so did they call once, get no answer and then cancel the order? He told me I needed to talk to someone else and I was put on hold again. I just could not do another 70 minutes. The whole experience was very aggravating. We really needed this item ASAP and instead will have to start all over and get it somewhere else.

I got on the website, as I have done before and was able to order what I wanted. Then I wanted to pay, and as long as you use your credit card to charge the whole amount, it probably goes OK. I did however receive an amex reward card from TigerDirect for a previous purchase. You can't use that anywhere, nobody wants to accept those, so I thought I use that for a purchase at TigerDirect. Should be the easiest thing! And they obviously should accept their own reward cards...

I bought a 60' TV and the purchase went through. First, I was notified it was backordered a few days later. Next, I tried to cancel by phone and was assured everyone was set. Next, I received an email that the product and shipped anyways and I was charged $1000. I called AGAIN and was assured that my payment would be processed by the 1st of the month when my payment was due on my card. I just got off the phone for the THIRD time and they assured me they've expedited my refund with no explanation or any offer to make up for the experience. This is something they should have done in the first place. Terrible customer service. DO NOT BUY.

For the past 2 days, on hold for at least 1 hour and get disconnected from the chat link every 5 minutes of waiting. Today, was the luckiest day, I was connected with a chat agent. I inquired about my refund and he gave me a number, but it doesn't add up to what I paid. I gave him my calculations and his response was, "sorry, I'm not good with math!" It took him forever to response and didn't answer my question. At the end, he said "it'll take 1-2 business day for the refund", we'll see if that's true. I don't want promises, I want my money back. What I didn't get was, the order was made around midnight and call them to cancel first thing the next morning, she advise to "just refuse the shipment." Can't we just cancel the shipment? She said, "No." I think the gimmick is, "you open it, you keep it" strategy.

I HAVE USED TIGERDIRECT IN THE PAST WITH NO PROBLEM. THEY HAVE GONE DOWNHILL IN THE PAST YEAR. Not sure if ownership has changed or new policies are in effect. I spent 58 minutes on hold waiting to talk to a customer service person. I asked him if he realized that the wait time was 58 minutes. No apologies - simply "yes we are busy with a high volume of calls."

I took my computer in to have a sound card inserted. They put one of their CDs in it called "Clean My PC". It crashed my whole system. The more they messed with the worse it got. I like photography. There are 57,000 pics in there. I just cannot find them. I cannot download music. This was in April, 2014. They knew they did it, but did not know how to fix it. I carried it home one time, and the only thing on it was the recycle bin. And then it just got worse and worse. I stopped taking pictures. I wouldn't be able to find them if I did.

I received a follow up email June 24th to say I should have received my shipment. The shipment never arrived. Spoke to ** twice, Asked to speak to Manager. She gave an excuse the managers are busy and eventually hung up. Shipment has been in Georgia for the last 2 weeks due to ship. Last week she stated it would ship from Georgia within 24 hours and would send a tracking number. She was obviously working off a script in the Philippines as she stated exactly the same thing as previous week. She offered a reduction in the shipping which was nice. However, I need the equipment yesterday as they have data storage issues and systems are crashing.

I ordered what I thought was an external hard drive enclosure and when I received the item I discovered it was an internal drive bay which is not what I wanted. I called to get RMA but I did not get anyone on the phone so I tried customer support online. I was told that I had to get RMA from third party vendor because the item was from one of the vendors they deal with. I told them I paid Tiger Direct and I should be able to get my refund from Tiger Direct. I then applied for and received the RMA from the 3rd party vendor and I returned the item within 4 days from my original receipt of merchandise. I then get an email from a woman with Tiger Direct and she said I should supply her with the tracking number for the return which I did.

I purchased two graphics cards on June 25th that were Refurbished. Another person placed an order for the same graphics card about an hour AFTERWARD. Theirs was shipped. Mine was placed on Backorder. I ordered several parts afterward, because I purchased these. Now I will have to return every one of them.

I ordered a 32" LED Element Flat Screen TV on 6/8/2015 and it is now 6/26/2015 and it has not even been shipped to me yet. I have called customer support four (4) times and the shortest time I was online to talk to a customer service rep was 27 minutes and the longest time was 48 minutes. I even on my last call said I wanted to talk to a Supervisor but they would not do that because the customer service rep claimed the supervisor was on the phone with someone else. My TV was suppose to be shipped by a third party (drop shipped) but Tiger Direct never gave me a reason why this did not happen until my last phone call and they then told me that it was out of stock even though they promised me 3 other times they would have an answer for me the first time.

I ordered 9 items for a gaming build almost a month ago. I am in Canada and they were all dropped shipped from all over the world. I have received only 2 so far and have actually been lied to by customer service. All items were listed as "in stock" at time of purchase. I called and asked that my money be refunded, because when I tracked them they were being shipped to their drop-shipping warehouse and not to my home. It would be many weeks before they would actually get to me. They said they would freeze the order and refund me. THEY LIED TO ME. Here I am almost a month later opening PayPal disputes just to get my money back, and two more items were shipped to my home after they told me the shipment was frozen. Avoid this company like the plague! They will lie, cheat, and do whatever they have to just to make a buck.

I have been a Tiger Direct customer since 2009. Ordered an SSD on 6/20 using 2-day ShopRunner shipping. There was no indication on product page that there would be a delay in the order. I have tried to call them 3 times. Once on hold for 34 minutes, once 10-15 minutes and right now on hold for 12 minutes and counting. Called their Florida store for help, they said they'd get a manager and put me on hold for 10-20 minutes and I had to give up. It has been 4 days without any emails. I have filed a complaint with ShopRunner and also will try to contact my credit card company today to stop payment on this. Will likely never buy anything from them as there is no way to contact or communicate with them. Buyer beware!

I ordered an item costing over $300. Found out I didn't need it. Called them the next morning and cancelled the order and was told I would receive a confirmation email. Instead I received an email saying the item had shipped. Replied and informed them the transaction was cancelled. They told me to just refuse shipment and they would refund my CC as soon as they got it back. UPS delivered the package the next day and I refused delivery. That was June 3rd. Today is the 22nd and they say that a package that only took one day to get to me has still not got back to them. This company is a lying rip-off outfit. Do not ever do any business with them.

STAY AWAY!!! I am 3-4 weeks into my order that was supposed to be delivered in 7-10 days and no one can tell me when it will ship or where it will ship to... yes, that's right. In addition to NOT receiving a purchase receipt for my online order, and not receiving my order on time, when I received an email apology from TigerDirect about my order being late the only purchase information included with their apology was my shipping and billing address... both the same, which is NOT the case, and of course the wrong address for the CC to process.

Have a customer order a barebones kit from tiger website, said it was in stock. Had him print it then he ordered it. It had taken a little over a month for him to receive the kits in parts. 2 things were wrong on the order, 1 bad processor had an open package and bent pins on the processor 2. The 650w pws was no good, didn't have a power 4 pin plug for the motherboard on it. Been trying now for a month to contact tiger with no chance to get this problem fixed. Customer is now starting legal suit against them with the pictures and has the other techs from 2 shops to back him up in court. Hope tiger likes to be losing a lot. I won't ever send another person to them ever again!

I ordered my computer on 06/10. Here it is 06/21. If you're not going to ship my computer let me know. I need this computer for work. No one in Tiger Direct seems to care anymore. This isn't the first time I bought a computer from your company. But this is the first time that I had such a problem with getting answers to my questions. I have no idea what happened to the company. But remember there are other places your customers can buy a good computer, for the same price or better. People shop with companies that they could trust. Right now after trying for days to find out if you will ship item my trust is going down the drain.

I ordered a Lenovo laptop online with Tiger Direct. When I submitted the order, I realized my shipping address was my previous address. I immediately searched the site for my profile to update my address. I couldn't find anything for assistance with updating my address. I then called the 800 number, which put me on hold pending an available representative. After 20 minutes holding, I hung up. I called back the next day and was on and off hold for one hour while the representative had to confirm she could update my address. Over the course of multiple holds, I had to confirm my address several times. No wonder this company cannot keep its stores open!

I ordered a laptop from Tiger Direct last week. When I went to my account to check the status, there was a note that the order was on hold until I called them, so I immediately called the number provided. I spent over an hour on hold, until I had to give up and leave for work. Monday I called again, and was on hold for another 2 hours and 10 minutes with no answer. While I waited, I went onto the site and sent them an email, which got an auto-response stating they were experiencing shipping delays due to system upgrades (which had absolutely NO relevance to my stated concerns). I next attempted to contact them through Live Chat, and got "there are no representative currently online" with an option to leave a message. I then went back and sent another email, choosing a different subject line. Next, I got on Twitter and tweeted them a couple of times with no response.