TigerDirect Reviews

I sent my laptop to be repaired under my warranty that I have under City Assure for Circuit City. I sent the laptop to Fort Worth, TX. The insurance told me it would be 10 days, now they tell me they have not seen the laptop, it is 1 month now. Please, help. I feel it is a scam since I have called them many times and even emailed many times and they never return my calls.

I bought a new 73" Mitsubishi TV for my husband for Christmas in 2008. I registered the TV online for the warranty. Thirteen months later white and black spots started showing up on the screen and made it difficult to watch any program. I called Customer Service and they referred me to a local repair shop in my area. I called them and they came out and said the TV needed a light engine replacement. They called a few days later and said the light engine would cost over $1,000 to replace plus their labor charge.

Back when the economy was good and my husband was employed, we purchased two TV's from Circuit City and thought we were being smart by purchasing the extended warranty. Our bedroom TV was mounted on the wall by a Circuit City employee inches from my ceiling. I don't have any children and I don't own a Nintendo WI! The inside screen on the TV cracked!

I called in to check the availability and price for the Nintendo Wii Game Console. Its sales price is $199 in every place. However, when I went to pick up the machine, I was bluntly told that its $299 as it is unavailable in other stores. I claimed the fact that it is based on practice and Nintendo had announced that the price is $199 and all the other places were selling on it. The salesperson told me, “Take it or leave it.” I believe they are trying to jack up the price of the system due to limited availability.

I recently purchased a hard drive from theses people and it was defective. Purchased 11-16-09, received about one week later. I left for vacation and when I returned and installed the drive. Within three weeks, the windows detected bad clusters. The drive was bad. I called the drive manufacture and they suggested I call the place I purchased it from because or I will have to pay for shipping and special packing material to return it for a warranty replacement. So I called Tiger Direct and they said, "It's been past 30 days so we can't help you. All we can do is refer you to the manufacturer (Western Digital)." When I explained about the shipping and packaging cost, they said we can't do anything about that. I asked to speak to a supervisor and was told, "The supervisor can't help you with that issue either."

I had bought a Turtle Beach X4 headset on 4/13/2009. About 6 to 8 months later the headset stopped working and had some issues with the cord that plugs into the controller. I found out that the warranty for TB is for the continental United States only and that I essentially was sold a product with no warranty. Upon bringing that up with Tiger Direct they agreed to return it but there was a problem. I had the original card I made the purchase closed down due to being a victim of credit card fraud. Due to how bad an issue I went through, I was not just issued a new card. I closed down the whole account. I had told them that they can not refund it to that card since it does not exist.

My parents purchased a beautiful brand-new HP for my graduation in June 2007. It worked wonderfully for about 8-9 months. After a while, it started to malfunction. The computer as a whole worked fine, but every once in a while, the button that says the internet connection is on-off (off is red, on is blue) would just stay red, and it would say there was no way to connect to the internet. Now, we had internet. It wasn't that it was out, because the rest of the house computers worked. We soon found out it was just mine.

I purchased 4GB OCZ Fatal1ty Memory. It was incompatible or defective. My system crashed when using this memory. I called and got an RA from Tiger, shipped it to their company. And a week later, it was returned telling me that it was not in the original package and there was no barcode on the package. It was in the original package and there was no bar code on the package. I purchased 4gig of Corsair memory from Tiger right after that and there was no barcode on the Corsair package. I have 4 gigabytes of memory that will not work. I do not know if it is defective or incompatible. I am out $99.00 plus the $10.00 shipping to return it and the many emails and phone calls trying to resolve this problem. They basically called me a liar.

They were very unprofessional with the customer service. I had inquired about a previous purchase and the rep placed me on hold an extra 15 minutes after holding for 30 minutes to speak to someone. I asked if it really took him that long to check my phone number with their system to see if they had it. He said, "You know what? Goodbye," and hung up on me. I wouldn't give this company as an entity another dime of my hard-earned money. Tiger Direct is a horrible scam of a company and just googling Tiger Direct customer satisfaction will attest to this.

On 12/9, I purchased a computer from Tiger Direct for $350 using a debit card from an account that had a balance of $738. They immediately put that amount on hold in my debit account. On 12/10, they placed another $350 on hold so they now had frozen $700. I was not aware of this 2nd hold until I saw 5 overdraft fees from my bank for $195 and 2 more a few days later. There were sufficient funds to cover had they not held double the amount that I had authorized. I was made aware of the problem being caused by the second hold by my bank rep. Upon calling Tiger, the Customer Rep recognized what may have happened and asked for documents which I faxed to his supervisor. They have yet to acknowledge receipt of this or offer a correction. I am out $273 in overdraft fees which were clearly the result of unauthorized taking of the additional $350. Is this internet fraud?

I ordered a Black and Decker under counter toaster oven, a scanner and cables. On 12-16-09, I was charged twice for the toaster oven even though the order says one. I tried calling and the person answering the phone said to me, "You know, the computers are down." I said, "No, I didn't know that. I just called to ask about being charged twice." He said to call back later. I did and waited for 30 minutes. I was told it would be credited to me. Right. My charges always get charged instantly; my credits take 5 working days. This all before Christmas and trying to juggle bills. Thanks Tiger Direct. Have a merry Christmas.

I bought my 65" Mitsubishi TV on Oct. 30, 2006. In 14 months, the service contract I bought ($500 plus) came into use, like many a service call, to replace a lamp. On Dec. 11 of this year (09), I came home to a TV again with sound and no picture. It shut itself down. Circuit City, after bankruptcy, had to put aside money for all the contracts they sold. After a few phone calls, I found the right people,only to be told, "Sorry, only one lamp per contract." Anger could not describe how I felt! I also was told the lamp was good for 3000 hours. What a joke! The repairman who came the first time told me they were nothing but trouble. I also received no warranty contract copy when I purchased it, only finance papers. It sounds like between all these complaints, there should be a class action suit.

I purchased a refurbished Dell computer which began malfunctioning after 2 months. CompUSA referred me to Dell for warranty repair. Dell states the computer is registered to someone else and Dell cannot send me parts to repair it. I paid $409 for the PC and have invested many hours of work on this problem.

After purchasing a $1100 TV from amazon.com late November, this seller failed to update the status of their availability on Amazon where I was sent an email 3 days after the purchase, causing me to lose precious time to go look for another TV. After calling the customer service department, I was met with a half-asleep customer service rep who was trying to tell me to be quiet and let him talk even though he barely made any sense and made the situation worst and that he was working for a long time there (wonder why?) I was promised that the TV would be shipped on the 7th, but it is Dec. 12th and the item wasn't shipped yet. I canceled my order. To make the long story short, I am extremely upset and dissatisfied with this company and will never do business with and would like to file this claim to let others know about the horrible experience I had with this website.

I am currently trying to get a confirmation of an extended warranty. They charged me $280.00 for it, explaining that the $280.00 came with a $110.00 rebate. Instead they sent me a couple of software discs - one for computer tune-up and the other for security suite 2010 - and they had a $110.00 rebate, neither of which I ordered. I still haven't gotten an extended warranty confirmation. The rebate for the DVDs doesn't exist to my knowledge. As I'm still in the process of trying to extract the warranty, no damage has been done yet except I'm out $109.00 for the unordered DVDs and maybe the warranty as well.

I ordered a Garmin gps on eBay they would not let me pay with Visa, so I bought it from them direct. Do not want bad report from eBay saying I did not pay for it.

I tried to contact FireDog since they and Circuit City sold me an extended warranty and they came once when I bought a TV. They said they would be back to do some more work and never did. Now, I can't get a hold of anyone to get my money back for the warranty. I bought it in Oct. 08. I am a senior that they took advantage of.

I bought the Motorola C261 Unlocked GSM cell phone red to replace my broken T-Mobile phone. It never worked. Actually, it did receive a text once. Otherwise, it did not find reception anywhere. I was told they would not accept it as a return and that they would only replace it with the same phone.

I have a complaint about a recent purchase. The last order I made with TigerDirect.com was around 2-3 years ago. TD still had my previous phone number, CC number, shipping and billing addresses associated with an old expired CC. As I was completing my new order, I updated TD with my new info - phone number, CC number, billing and shipping (as the CC number has changed) and I no longer reside at the previous address. When I completed my order, all the info was correct with my new phone number, new shipping address, new CC number and new billing address. When I received my email order confirmation from TD, the billing address and shipping address had somehow been reverted to my old address but the new CC number was showing!

I purchased a Pioneer plasma TV from Tiger Direct on July 24, 2008 along with two-year extended warranty (to start after expiration of manufacturer's warranty). In May 2009, HDMI ports on the TV malfunctioned. I contacted Pioneer for service under warranty but they refused to provide service saying that Tiger Direct was not an authorized dealer. I contacted Jonathan **, the sales agent with whom I had originally purchased the TV. He promised to contact the Pioneer to resolve the issue and call me back that afternoon. Since I received no phone call from him, I called him back three days later and left message to find out if there was any resolution.

While sitting waiting for dinner at a local restaurant, I whipped out my iPhone to read my latest emails. I am a frequent online consumer and satisfied my boredom by skimming the latest Tiger Electronics ad emailed to me. I was curious to see their weekend special on computers as I have just bought two for my home from this e-merchant. One arrived yesterday and the other two weeks ago. The sale on the computer was the exact same model, just not refurbished, and included a monitor of matching color and brand, yet the warranty was for a full year versus my three months I had with each of the two I had just bought. Now, shipping was free just a few days later, and the price was essentially the same - a $16 difference! Thinking their 30-day ironclad warranty would be sufficient reasoning for me to call and request a match in terms to extend the warranty; I was told I would need to buy both new computers (which surprisingly happen to be the same models as confirmed by the rep) and ship these two back, along with the monitors, speakers, and accessories. I was further advised shipping would be at my own expense and it would be more cost effective to just keep them and let this go to rest.

Tiger Direct web response - I purchased a Gateway MT 3422 on 12/3/07 and extended warranty. I contacted Tiger Direct and Bankers Warranty about the computer not working on 2/12/09. The warranty expired on 3/3/09. The customer service folks said they would send an info to me, which I did not receive. I contacted them on 3/3/09 and then every month since that time, but still no help from them.

I was convinced by a CompUSA salesman to purchase CA Internet Security Suite 2009 instead of another product because of the $80 rebate. I submitted all required documentation. I never heard anything until I decided to check the website given in the form after 2 months. I was surprised to see that my submission was invalid. This is not the first time this happened to me with rebates. I think this is a scam.

The console keeps freezing up and scratches the disc. I have 2 sons and both the boys took money out of their savings account to buy this console. It just breaks my heart that my boys used their money to buy something that didn't last in no time.

I sent my computer in for repair under my extended warranty. Prior to me submitting it to warranty company, this time, I sent it in to HP before my year warranty was up and it was fixed by them as well - stating that a new mother board was needed and this was done right away. The issue once again accrued, but this time, my extended warranty was to kick in.

I purchased a 60-inch Sony TV with a 3-year warranty from Circuit City in Fairfield, CA in 2004 and added additional 2 years before the 3-year warranty was up for a total 5-year warranty. About two months ago in June '09, the TV stopped working. I called in for the warranty and found out that ABS Electronics (services Sony TV for Sony) could not find my service warranty. So, I decided to call it in anyway for service to check the problem. The tech could not find what was wrong on the first visit, so an additional service call was made but this time it was going to cost me more money for them to look at it again.

In June 2009, our 47-inch LG TV (purchased in 2007 for $1699.00 and the 4-year warranty for $200.00) stopped working. A main board was sent out to us and then we had a tech sent out to replace it. No luck. Well according to the powers, they wanted to verify the part wasn't bad so they sent another main board out and the same tech, and guess what? It still didn't work. So at this point, it's been four weeks. Now they want to send a tech out that can tell what is exactly wrong with the TV with special tools. Why didn't that tech just get sent out to begin with? So we learned that it is the power board. Since it would be more cost effective to honor the contract and replace the TV instead of the part, they offered a buyout. So now it's been a month and a half. Not one employee has been on the same page and it's been maddening.

I purchased $3,000 worth of computer products from Tiger Direct for my church's education program. One of the computers was defective and we returned it along with a copy of software we did not need. We were told by the customer service agent to put the software in the same box as the computer. We received a replacement computer but we were never credited for the returned $133 software. After several calls to the account manager, Carlos **, we were told the issue would be investigated. Mr. Carlos never returned our calls but each time we contacted him, we were told they had to talk with the warehouse and that was difficult because "they were not in the same place."

I could not be more dissatisfied with this company. We placed an online order on Saturday, 7/18/09, in the amount of $822.64. On Wednesday, I called to see if the order had shipped out as their website states orders placed before 9 pm ET ship the same day. The customer service reps Terry and Pablo stated they did not see an order in their systems and were very adamant that we needed to place another order. So we did end up placing an order over the phone on Wednesday; the order number we were given is ** and it is in the amount of $805.25. On Thursday, I was balancing our checkbook as I do every day and found that TigerDirect had two charges pending to our account. I called TigerDirect right after I have seen the two pending charges after speaking with Denise and was told we had two orders in their system and both orders had already been shipped out.

Beautiful television and picture until one day I heard a buzzing sound from the back of TV. I unplugged and plugged it back up. It worked fine. The next day, TV is doing the same. I turned the television off and it never came back on. Red light shows that power is plugged in and fuse is good, but did not turn on or show picture. I am out approximately $850 and signed up for expensive DirecTV contract that lasted longer than the television. My brother-in-law pays $29.99, I pay $85.99/month. I want an attorney and my TV fixed or replaced free. This is wrong!

I made my first purchase on Tiger Direct a few days ago to buy a Motorola Bluetooth h555 headset. It was broken on arrival. I contacted a customer service representative (apparently a US-based one), and I was given a return number. I bought an identical device during that same call. He told me this was called cross shipping. The representative also told me that all I needed to do was to ship back the item in its original packaging using Purolator's service and that it would be free for me. I then did as instructed.

I purchased a Garmin from there and got the extended warranty added. My Garmin is not working and I am trying to get it fixed. The warranty is up on 8/5/2009. I cannot locate a number or place that has taken over the warranties to handle this matter.

I purchased an extended warranty for Rock Band entertainment system. I need to have it repaired but can't get through to anyone on assigned phone number; no one answers.

I was contacted by Tim from a job posting on the web. I told him I was out of town, but would be back to interview for a job at Tiger Direct. I flew back to Florida for the interview and called him three times to set up a time like he requested, but he would not return my calls. Times are hard enough, I spent $500 extra to come back for the interview. You would think he would be professional enough to return my call. It cost me $500 dollars and had to give up a freelance job that I would have made at least $1500.

I had purchased a 52" Magnavox TV with a service contract at Circuit City before they went out of business. I've been calling Tweeter Home Entertainment Group to come out and repair my TV. When dialing the 800 number, it says "All circuit lines are busy. Please call again." I've been calling for two weeks to that number. I have not been able to get in touch with Magnavox. It's an expensive TV. Please give me assistance on this matter. This TV has been in repair at the shop four times and need to be repaired again. I can't find out if they are still in business.

We paid for protection plan, which is due on 11/12/2011, for my big screen TV and service in the house. I tried to call, and nobody answered the phone; it was always busy. They told me they go bankrupt, but the service continues and I pay $521.08. And my husband bought an extended warranty for a GE agq12aj-GE air conditioner for 5 years service for $39.99 which will expire on 7/25/2013. We don't know where or who to call. Thank for your help.

I purchased a rebuilt Gateway laptop for my son on 12/16/08 with a 1-year warranty. Included in the specs was 320 GB HDD (Invoice No. **, Serial # N3F8441033797, MPN RB-2906040R). The computer, as it turned out didn't contain the memory as stated. Instead, it has only 20 GB as determined by an independent computer repair person. When asked about this discrepancy, the TigerDirect representative stated that because they had not been notified within 3 months, there was nothing they could do (remember that I had purchased a 1 year warranty). Then they suggested I talk with the service department, and they said there was nothing they could do as "there was nothing wrong with the computer; they just sent you the wrong computer." Now if this isn't a major run-around and offensive customer service, I don't know what is.

My laptop was just over a year old when I began having trouble. It would freeze up, shut down or both. It finally got to the point when it shut down, it no longer attempted to reboot. This was September 2008. I sent it in under my tap plan and they replaced the motherboard. Same problem happened again in December 2008. I sent it in, they replaced the motherboard again. The same problem happened yet again in February 2009. I sent it in and they replaced the motherboard, yet again!

I bought a phone from Tiger Direct. I received the phone, and the phone was not what I expected. I called them to try to return it, and they told me that it had a limited return policy. I looked at the policy before I bought the phone, and there was a blue link stating that this phone had a limited return policy. When I clicked on that link, it took me to an area that said that if the phone is damaged in any way, it can't be returned. If the serial number wasn't the same, it wouldn't be accepted and also if the phone had water damage.

I purchased a HP computer in May '05 of this year. Someone or the company itself sold or gave my credit card information to a third party, complete savings whereas I was automatically billed for $12 membership fee.This is a scam company. I did not sign into anything or give out my credit card number to any third party.

I purchased my television from the Circuit City going out of business sale on 2/28. I started using my television from them to find out it was all pixelated. I tried calling them up and the first time getting through, I was told if I wanted it fixed, I would have to spend even more money on the TV and ship it out to them. I asked to speak with a supervisor, which I was blind transferred over to someone's voicemail who never called me back. From there, I've been trying to get in touch with them and sat on the phone for 3 hours a day for about 2 months trying to get someone on the phone, then gave up for a little bit. I tried again later on and actually got someone who said I had a case open already. I explained to him the situation and he said "well too bad, nothing we're going to do for you". So I asked him to speak with a supervisor, I got blind transferred over and it's been 2 weeks and still no call back from the supervisor.

I purchased a Toshiba laptop at the retail store at the Mall of Americas. The sales person would not let me purchase the computer without the Internet security package. When I tried to decline it, he said that the computer was not available for purchase without the suite (CA Internet Security). He also assured me that the suite was good for 3 years on a single computer or good for 1 year on 3 computers. All was fine until this past January when I found out that the license was only good for 1 year, but could be placed on 3 computers. They did provide me with a rebate form, but like most people, I don't really fill them out. So now I'm out $90 when I thought I would still have an Internet package for another year and a half. I will only purchase individual components from Tiger Direct from now on because the sales people are very deceitful and extremely pushy. If you are looking for a complete computer package, go to Best Buy. You'll be sorry if you don't.

I bought a refurbished computer. It clearly stated a 12-month warranty. I got the computer and all of a sudden, I am told that I only get the remainder of the original purchaser's warranty. Also, I cannot buy the extended warranty from the manufacturer.

I purchased an Acer Extensa 5630-6906 on December 16, 2008 and didn't receive it until February 11th, 2009. Once the laptop had been received (almost 2 months late), it had a defective screen and serious VGA card problems. After contacting Acer consumer support, I was rudely dismissed and told that I would have to pay for the shipment of my defective product which is still under warranty and no other remedy would be provided. Furthermore, I was instructed that I will have to wait an additional 14 days in order to receive the defective computer.

CompUSA's TAP plan on warranties is b/s. I bought a $100 graphics card from CompUSA and had it installed into a new computer. When I bought it, I was asked if I would like to buy a one year extended warranty past the manufacturer's warranty, which was also one year. A little over a year later, the graphics card withered away. No surprise there, right? Well, when I called to get another card, since I bought the extra one year warranty, then connected me to customer service because they said that my warranty no longer existed. When I talked to the customer service representative, not only was he very rude but it was like he wasn't even listening to what I was saying or taking it into consideration.

On December 20, 2008, we purchased a Cybertron computer, 2 Acer monitors, an additional 1.5 TB hard drive, additional 2-year warranty from TigerDirect for the total (including shipping and taxes) of $2,156.58. We were offered an Internet Security Suite, which we declined. TigerDirect assured us that our order would be shipped no later than Dec. 22 - lie #1. We tried and tried to get a tracking number, but kept getting told to call back the next day. Our order shipped on Friday, Dec. 26, but not the entire order, no sirree! The computer was being drop-shipped from Cybertron and would not be shipped until the following week. TigerDirect assured us that they had spoken with the customer service reps at Cybertron on Friday - another lie as Cybertron was closed for the holiday.

I ordered and received a Samsung 46" Hi-Def TV and took delivery via Yellow Freight on April 30, 2009. On May 1, the DirecTV people came to install the Hi-Def Dish and when we powered up the TV, we had sound but no picture. After 30 minutes, I tried again and the pic was great. Three days later, it was the same problem. I called Tiger Direct and the rude customer service rep told me that I could get a replacement if I paid for another TV and then send back the broken one. Another choice was to ship it back and once they determined it was not my fault, they would send out another unit. And, I was responsible for the shipping charges. How can a company charge 1200 bucks for a TV and it works for 3 days and then expect the consumer to be liable for any costs? I called Samsung directly as Tiger would not facilitate anything. Samsung assures me they will provide in home service at no cost to me! I will not recommend, nor will I purchase from Tiger Direct again!

On 3/4/08, I bought a Nikon D80 for $1,099.99, a protection plan for $299.99, flash memory for $39.99 and a camera bag for $99.99. With tax, my total was $1,663.16. We had gone to the zoo in New Orleans and I tripped and fell. I had the camera around my neck when that happened and it hit the pavement with me. Now my camera doesn't work and I don't know who or where to call. The plan states that they would replace the camera if there is accidental damage. I feel like I just gave my money away to some fat cats. If I wanted to give my money away, I would have given it to the needed. I want a new Nikon D80 or my money back. I am so mad and my husband is even madder, like the mad hatter. Is there anyone out there who can help with this please!

I purchased the extended warranty for a computer. I no longer know where to get it serviced. We were assured that these services would be covered after they went out of business.

I bought a computer from Circuit City when they were going out of business. It has a very annoying Firedog screensaver on it that pops up after every 30 seconds, even while I am typing an e-mail. I can't get rid of it, and since they are out of business, I don't know where to turn to. Best Buy could not get rid of it using their software. Any help in this will be appreciated.

My father was a faithful buyer of Circuit City. He got a plasma TV, iPods, DVD player, movies and so much more. He, of course, bought their insurance plans. We still have several of them that still haven't expired and the electronics have been damaged. He has called the insurance line on the receipt and they have not answered. He needs help figuring out what to do about this situation. He has paid hundreds of dollars in insurance and feels betrayed by a company he loved. He would like to know what he can do to a least recover the insurance money.

This is about U.P.S. tracking number: ** and order number: **. The customer service reps for TigerDirect.com are rude; they lair from hell! One customer service rep said that this item was going to be redelivered to my work address; however, it had the wrong zip code. They said that this item number above was out of stock. I had called the next day to get the new U.P.S. tracking number but the customer service rep said that maybe the other customer service rep lied to me to get me off the phone.

I purchased a cable, USB to serial port. This would solve a problem with software and a new Vista computer. When received, it showed for use with Windows 2000 and XP. Thinking it was an older unit, I contacted US Cable and found out they do not have drivers for Vista for this cable. I called Tiger and talked to Raul, explaining the catalog deception, that this would work on all units. He checked and gave me an RMA number to return it for credit. I asked about the shipping. He checked with his supervisor and came back with, "The shipping will be credited also, since it is our mistake." Well, credit received was for the cable only. And Tiger will not respond with any answers.

I recently purchased a pair of noise-cancelling earphones on sale for $54.99, which I thought was a good deal as they were originally around $70. After taking them home, I checked and found that they had horrible customer reviews, so naturally I started having buyer's remorse. The next day I took the earphones, unopened, to the same store. They said that there is a full refund available (and I quote from their own website) "within 30 days of purchase for all other products", with my product obviously falling into the other category. Therefore, I reasoned, there would be no problem returning the item.

I had a problem with my monitor. I had paid for extended warranty. I called many times. After I got a copy of the receipt, they said they could only find calls so far back which happens to be just one day after warranty expired. Come on! I have no logs of calls about the problem. I paid top dollar for the monitor and it should not be out. Never again will I use TAP. Don't trust them.

I purchased an HP Compaq 6735s laptop computer KS118UT-AMD Turion X2 Dual Core RM-70 2.0GHz, 2GB DDR2, 250GB HDD, DLDVDRW, 15.4 WXGA Microsoft Windows XP Pro, black from this company on January 15, 2009 on my MasterCard. The price including shipping was $777.61. I received my computer via mail and had great difficulty getting it set up. I called Tiger Direct and they sent me to HP tech support. I spent a total of 11 hours for two days working with a gentleman from HP (Jadeep). Unfortunately, neither him nor me could get the computer up and running. I then contacted Tiger Direct again, spoke to Raoul on 2-12-09, and requested information on how to return the product. He told me he would email me an RA label. The credit card would be refunded as soon as the package was returned.

I bought a Garmin GPS with an extended Circuit City Advantage Protection Plan for Home and Car Electronics (ESP). The GMN SPC340C started on 1/19/2008 and expired on 1/19/2012. When I bought the plan, I asked what would happen to the extended warranty if Circuit City would go out of business and the salesman said that the warranty was handled through someone else. I have tried calling the number on the receipt which is Circuit City and all I get is a busy signal. That plan cost me $71.99 and I need repair work done on my GPS. What do I do now? The receipt says to bring the GPS back to them. They went out of business.

I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call. The people I talked to at Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct. I spent $30 on the new battery, and I think it is wasteful for me to return the entire camera instead of just the dead battery.

I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call. The people and Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct.

Another victim here. When I purchased my computer in December, along with Firedog, I was assured Firedog would continue by many employees. Guess what? I have a problem and no Firedog, but out of money for coverage. Go figure. This sucker was not born yesterday!

On 2/16/2009, I placed an order online for an Acer AOA150. The order number is **; delivery to be signed by me or my sister. CompUSA contracted with UPS to deliver the package, but we never received the package. The UPS tracking info stated that package was delivered on 2/24 and that a John ** signed for the package. I contacted CompUSA regarding this and was told that an investigation will be completed in 10 business days. An investigation was opened up from 2/25-3/10. UPS also interviewed my sister at the shipment residence on 3/13. The UPS delivery guy stated that he had never seen her before and that he did not deliver the package on 2/24 even though the delivery was on his route. My sister also signed a statement on 3/13 acknowledging that UPS completed an investigation.

I purchased a what was called a universal charger for my husband's laptop. The charger was not universal because it did not work for a Dell or HP. My husband returned the charger with receipt. Because the purchase was made with my Debit Visa card and he did not have possession of the card when returning the item to CompUSA; therefore, CompUSA issued a gift card for the amount of the universal charger. Well, roughly a week after the gift card was issued, my husband attempted to use it. The gift card had a balance of $0. After discussing with the manager, the resolution was to contact the store in a few days to allow some research. My husband and I have been in the store four times to try and get this resolved. Between the manager that will not speak to any customers and the clerk behind the desk rolling her eyes, nothing to date has been resolved.

I tried buying two HP monitors from the Tiger Direct store in Orland Park, IL. The place is a bit of a zoo. Unanswered phone calls. When two days later, someone picked up the phone. After asking my question about the sale monitor, she said she would return, and left me on the phone, and never returned.

I had bought a external HD. It was physically broken inside. Talked to them, got forms to send it back in. I told them I needed one immediately and they said I would have to wait till that one was back and taken care of or to purchase a whole new and wait till they processed the return on the broken one. I told them I wasn't going to purchase another one, I would just wait till they processed the return. The next day I see an e-mail from them saying my credit was denied and I couldn't purchase another one until I got it cleared with my credit card. Found out these guys tried to run another through PayPal without my permission.

Purchased a laptop with CA anti-virus that supposedly included a rebate. Once again tiger leaves me holding an empty rebate bag.

I don't know if this complaint fits in here but I'm putting where I can... I made a purchase from Tigerdirect 1 yr +/-ago. I made certain, as I do with all my online purchases, that no newsletter/email options were selected. After the months that this has been going on, I can only conclude that this has apparently become a personal thing with someone at their company.

I bought a computer HP G50118NR, but I still am waiting for the rebate 150$.

I purchased a computer from Tigerdirect.com with a two-year extended warranty. The computer failed on December 18, 2008 and I called the warranty company to set up a repair. It took them over three weeks to send someone and they told me the computer needs a motherboard and a power supply. I had the Technician take the computer to his shop so when they send him the new parts, he can fix the computer. It is now almost two months since we called and the computer is still not repaired. I had to buy a new computer for my client so they could at least work. Every time I call, I get the excuse that they are waiting for a motherboard. I told them to use any motherboard to repair the computer. They keep telling me that they need just one which they are still waiting for.

I recently received two $40.00 rebate coupons for TV converter boxes. I applied for through Tiger Direct online order service but never received anything. I also ordered computer parts order #**, which had a $30.00 and $15.00 rebate on what I ordered (I received a computer tower which was damaged when I received it. The outside front case was cracked upon arrival at my address.) But never received either rebate discount. So I am out $45.00 in rebates on items ordered that was damaged upon arrival and I am out $80.00 in rebates for television converter boxes.

Before I tell of my complaint, I'd like to say that in the last 12 months I have purchased over $3,000 worth of items from Tiger Direct personally, and my company has purchased over $10,000 worth of products. So in 12 months, Tiger Direct has seen nearly $14,000 worth of business from me. Tiger Direct has lost my account due to poor customer support. I will now be giving all of my business to NewEgg.com which I have read good reviews on. Several weeks ago, I purchased a computer system on Tiger Direct's website, the total price was a hair under $1,000.00. The system was advertised (and still is advertised) on their website as having a Radeon HD4850 video card. This is one of the key reasons I purchased the system. I do high end graphics and animation work for a living, and needed the dual monitor support the HD4850 card offered.

On or about September 19th, 2008, I purchased a Gateway PC from Tiger Direct in Fort Lauderdale, FL. I also purchase an extended warranty at the time of purchase. At the beginning of December 2008, my computer started to overheat and shut down. The fan would race and the system would shut down and sometimes re-boot itself. I called Tiger Direct and informed them of the problem I was having and was told to bring the computer into the store. On the 7th of December, I took the computer to Tiger Direct Store in Fort Lauderdale, FL and was told that I was 24 hours past the warranty date and should send my computer to Gateway (Since I was traveling and didn't have an address for return, I waited until I got to my destination, in Houston, TX to call Gateway)

The Day before deploying to Afghanistan, I took my children's PC into Circuit City's FireDog tech desk. After explaining that the PC would lock after loading windows, the tech stated that they would find out what the problem was and I was charged roughly $64.00, which was fine and I had no problem with. I was called the next morning and told that there was an issue with too many items loading up in start up and he could clear the problem up. The Rep also stated that I could pick the PC up at 6 pm that night right as they closed on New Year's Eve night.

I originally purchased a PlayStation 3 in July of 2008. I also purchased a replacement plan with the unit. In October of 2008 the unit began to malfunction and I sent it back. I received a unit (refurbished) three weeks later. The unit that I received was faulty because it had a loose part moving-around the inside of the unit so I sent it back (before the Thanksgiving holiday). The second week of December I called to follow up on my replacement. The rep that I spoke with told me I was to receive a Gift-card in 1-week because the unit is back-ordered. I call back a week later (3rd week of December) to follow-up on the gift card and the rep I spoke to told me that the Gift-card was denied and I was to receive a replacement unit in 1-week. I called back on the 29th of December and was told that they would have a shipping-date for me on the 2nd of January. I called this morning and now they have told me that the unit is on back-order and they do not have a date for me. I requested for my money to be refunded and they do not want to warrant Time as grounds for a refund.

I have purchased over $30k from them via the internet. Now they charge Tx sales tax for internet orders just to make 8.25% more profit. The freight is already too high or higher than the freight companies charge. If they don't correct this, I will buy from who they buy from and cut them out.

I have ordered many products from this company in the past, and been happy, but lately their quality control and customer service have been going downhill. In the last few months, I've had several orders in which they either sent me the wrong item or one or more items were not functional upon arrival. Each time one of these has happened, it has been a fight to either get the correct item or get my money back. In one case they never did return my money, even though they acknowledged they had received the returned merchandise and I followed all of their instructions to the letter. After a month of getting the run around and no refund, I had to file a dispute with my credit card company to get my money back. If you are feeling lucky, their prices are tempting; if you need quality service and support, look elsewhere.

I ordered 3 digital picture frames on the internet on December 12th for Christmas. I had them shipped to my billing address (simple) and used a trusted credit card. I received an email that said my order was successful, then 3 days later got 2 more emails that said there was a hold on the order and I needed to call customer service. I tried every number on their website, but was only able to reach one customer service representative over the course of three days of near-constant calling, wherein I received only busy signals (mind you, I was calling from CHINA! Expensive).

I made my first purchase with Tiger Direct on November 29th. The ordering went thru without a hitch and it gave me a delivery date of the following Wednesday. The next day I went online to check my order and found it was now back ordered! Needless to say, I was unhappy and did a little online research about this company. The more I read, the more I considered cancelling my order. Calling the companies representatives they promised me it would be in stock by December 11th. On December 7th my order shipped and I received it yesterday. I am more than pleased with the purchase, the merchandise arrived in perfect condition and I would definitely consider purchasing from them again.

Called 11/11 with warranty claim. Their warranty company called and spoke to Joe at ext **. WACA said they would call with tracking number for part on 11/19. No call. On 11/20 we spoke to Maurice, still no part and no tracking number. 11/22 called Tiger Direct and spoke to Abraham at ext **, who said it was a warranty issue. 11/24 spoke to Charles at Tiger Direct who called his Supervisor Carlos who was supposed to call WACA. Still nothing from either.

I ordered 1 SanDisk Sansa m240 1GB MP3 Player (Silver) Condition: New from TigerDirect.com through Amazon. I received a Pink Refurbished version of this player. I spent over an HOUR on the phone with TigerDirect, who blames Amazon for mis-advertisement, and will NOT replace the item that was shipped. I was told they'd refund the purchase price. I specifically waited to purchase this on Black Friday to get the sale price. I can't buy this item again at the price I paid. ($12.99). Now I have no gift for my father for Christmas, and can't buy the item again at this price. The CSR I spoke to at TigerDirect and her manager continued to place the blame on the Amazon site for advertising the wrong item.

Would not supply me with a service shop name for I-INC Monitor which I purchased from them (Tiger Direct), and it needed repairs, was off warranty by two months. Told me to call I-INC but they gave me wrong #. I-INC would not answer any emails and Tiger Direct told me not to bother them and next time buy my products from Future Shop or someone else. Customer service people were incompetent and rude and would not put my call through to someone who might know something such as a supervisor. I had the feeling that no one there knew anything or as I said before were incompetent.

This is a follow-up to a previously posted complaint. I had an issue with the customer service because they said they would give me a price match when they dropped the price on a laptop I had ordered about two weeks prior. The refund was not processed in the 7-10 days they said it would be, so I called again, and then said they did not have a note of me calling prior and would not price match. I emailed an Executive VP and he made sure that I was given the promised refund. Customer satisfaction is important to Tiger Direct. I will continue to do business with them.

I sent you issue with Tiger Direct on Nov 14th. The matter was resolved by a top TG executive. I have already sent you one notice on Nove 15th to cancel my submission to your website. You then said it was chosen to be posted and you posted it on your site. I sent you a second request on Nov 16th for you to not publish my submission as it has been resolved. I requested that if you do publish it, that you notate that the matter has been resolved sufficiently. No one is responding to my emails so I will try to contact through your complaint submission process. Please remove or append my submission that is currently at the top of your Tiger Direct Complaints page. If you have questions, call me. Thanks.

Ordered a laptop for $429.99 on Oct 10th. Received the laptop okay. On Oct 29th, they emailed an ad with a new price for this laptop of $379.99. Since I was under 30 days I could return it for refund and reorder. This laptop is a Xmas present for my wife, so I still have 2 month till Xmas. However, customer service tells me that instead of returning it, they will issue me a credit for the $50 to my credit card within 7-10 days. 16 days later - no refund - I called them and now customer service says they do not price match their own prices on computers and have no record of my calling them. They will not issue refund. Now it has been 35 days since I ordered it. I advised them that this will affect our business relationship. What else can you do? Customer service says be sure you get the full name of the person you call and talk to each time.

I recently bought refurbished Gateway GT 5662 computer from Tiger. It was my eighth unit from them since the 1980s. I have also bought a lot of components from them over the years. This one was inoperable when I got it. I called for a Return Authorization Number and received it in less than six (6) minutes. I sent the unit back in the original packing as instructed. In four days I got a call from a representative telling me they did not have a replacement and giving me the option of a credit or a refund. I chose the latter and the full amount of the order was credited to my credit card in five working days. I then got a call from a representative informing me of this and was given his name and extension number.

I bought a Hans 21 in. computer monitor from TigerDirect.com with a $30 rebate from Worldwide Rebates. I sent in the appropriate forms to Worldwide Rebates but received an email from them saying it was incomplete. (They have a $3 charge if you want your rebate within 2 weeks or you have to wait 2 months.) I called TigerDirect customer service at least 3 times. Each time I was told to fax them the information I had and they would make it right and email me right away. So far nothing!!! It's been a month since I purchased this monitor. I will never use TigerDirect again. There are much better companies out there without the hassle of trying to get a rebate from them.

I purchased a TAP Warranty on a PDA with CompUSA and was told that a company by the name of Tigerdirect has bought them out and they will not validate my warranty for the damage that I have. I have a copy of a prior claim that I submitted with CompUSA and was covered but now they do not cover that damage of cracked screens or any other damage. They will not hold up CompUSA original warranty which I paid 90 dollars for. I can't get my PDA repaired or money reimbursed.

It seems that every time I try to get someone to talk to about a product or service… I get a fax or no one answers the phone. Try calling these two numbers and see what you get 912-265-6699 or 912-261-1766. I've given up several times because no answer when I do get through and just rings till the cows come home. Please do something about this. I like this store, but I can't always go down there to see about something so I try to call. Thanks.

I had trouble with my Toshiba laptop that my husband bought me for Christmas. He bought the warranty that was offered. I returned the laptop three times, all with the same problem. On the third time, they said it had water damage, and that was not covered. There was no water damage done by me; I didn't get to use it but a few times. The problem was never fixed, so we were out the money and have no computer. We've had a couple people look at it since, and we were told that model has been a model with many problems.

I signed up for the Circuit City/Chase Credit system in order to purchase a computer. I did this because I was told there would be no interest for 3 months and I was receiving my check soon anyway. Four months later, I have yet to receive a single statement. The only reason I was able to pay my bill was because I remembered (something very hard for me to do on my busy schedule) I bought a computer that I am writing on right now. I had racked up two separate charges of $70 each plus a deferred fee of $83 (that one is my fault for not reading the fine print). However, after speaking to 2 operators about the late fees, they said that although they had the ability to remove the fees, they would not do it because it was my responsibility to find them and pay for it. I didn't expect that kind of service. The fact that I didn't receive any statements whatsoever makes me wonder if they do this to other customers in order to rack up more fees.