TigerDirect Reviews

I realize things like this can happen so I called them and I was told that they will send me a 'label' to attach to the package. I returned them, a FedEx man will pick it up at no charge to me and I will be sent the correct couplers. I waited for 2 weeks - I received nothing. I called again, spoke to another sales person and he said they never handle returns this way and then I was disconnected (he hung up). By then I'm getting disgusted, knowing that they had lied to me but I called back again. I was polite, thinking the next guy will take care of this. He told me that I will get a refund, but that it will 'take approximately 3 weeks'. I told him that's fine. He kept repeating himself and I kept telling him it's fine. He then said, in his exact words, "I might as well tell you upfront that you won't receive a refund."

They lie and lie and lie! I said, "What? Why did you say I would receive a refund then?" He just tells me that they don't handle these kinds of sales that way. What the?! Well, I got a hold of the manufacturer and what a wonderful man he was! This is CTG (Cables To Go), we played 'phone tag' for a while but he kept calling me back, after I left the initial message that TigerDirect sent me an e-mail, letting me know it was not their problem, that to contact CTG! I finally got a hold of the CTG employee, he thought it was awful how TigerDirect had scammed me, since they were the ones who sent the wrong couplers and he wanted to make it right. He actually sent me couplers free of charge. He has heard of complaints against TigerDirect before.

I would just like to say to anyone that there are reputable companies out there to buy your merchandise. Don't risk your money with this company! I was actually going to buy some expensive merchandise and had friends looking at this site, until I found out how fraudulent they are and to make matters worse, they get away with it! Not ever having to install a camera surveillance system did I know the hell what I would go through. I later found a very reputable company to purchase from, Securitall.com (affiliated with Revo), but at the time I had no idea who to buy from. It was very stressful. And also Cablestogo.com, the company that sent me the free couplers. It's nice to know there are a few honest people around. Just please do not purchase from TigerDirect.com and take a chance at being ripped off. It isn't worth it! Thanks for listening.

After numerous emails, they stated that the order had been cancelled because they were not receiving any more stock, yet they continued to carry it on their website at increased prices! They obviously did not want to honor the sale price on the order and just decided to cancel it. Between the rebate and the increased cost to order this elsewhere, they cost me $70! Needless to say, I am angry!

I checked the instruction paperwork and it was dated back 3 years to 2009! Sorry, but in the work of electronics, 3 years is old! I'd just bought a 1TB HD from them a few months earlier and it was only the size of a pack of cigarettes! Anyhow, I was then told that Western Digital's main plant in Taiwan was flooded and so all their HDs are more expensive. Not wanting to spend more money, I asked for a refund and will look elsewhere to buy. I used to be a huge TigerDirect fan, but I've had more and more similar experiences over the past few years and my loyalty has definitely waned accordingly.

I've been a customer for over 4 years now and always purchased all my machines from them without promotions or coupons. I felt really hurt that companies like this exist where they would give a crap about customers. I told him, "I will pay you money if that's what you need because that's all you care about." David specifically said, "No, it's not about the money." At the end of the conversation, he told me the amount needed to be charged and I told myself, it's always about the money for these crooked companies. I told the supervisor that I will go out of my way to let the world know about this service and needless to say, I regret purchasing every single piece of equipment from your company.

I hope this complaint gets read by millions of people and hope this company goes under real soon. Please email David ** ** or call him at 1-800-204-0319 ext **. There is one unwritten rule in businesses: Do not mess with diehard customers who will go out of their way for you or out of their way to make sure no one is with you.

After several emails from Tiger Direct wanting to hook me into their web marketing schemes, I got a phone call from someone at Tiger Direct saying that the shipping address was different from the billing (Yeah, that's what I indicated on the order!) and they wanted bank verification for the shipping address. Ok, I called my bank and did this. Then I have to call them back to let them know I did this! I'm now working on an hour of phone chat time with this little issue. Then the lady at Tiger Direct said that no, they still don't see the shipping address. So I need to send them a utility bill or, believe it or not, a copy of my deed to prove it's my address (They actually said this!). Come on, I'm not buying guns! They have my money, and they've spoken to me about the address I gave them. It's more hassle than it's worth. I cancelled the order and will go to Best Buy, where at least they won't ask for the deed to the ranch!

I am a loyal TigerDirect client for many years. I have 2 accounts with you under ** and **. I had paid $150 to TigerDirect. I do not understand why he would tell me that it is up to the installers when at that time I did not even sign anything since the wiring and other things were not even done. I sent an email to the manager since he has not responded to my earlier email from last week at all, which I found very unprofessional. I would appreciate if someone can please follow up with this matter as this had been going on for way too long and I am very stressed out about this experience.

We went back and forth for a month with no tangible results. Finally, she wrote that my rebate had been magically approved by Patriot. I waited a week and went to the Patriot site and it said - surprise, surprise - that my rebate was rejected! I told the kind TD lady (Ms. **? Not sure of the name) that Patriot even lies to them. I received no further email contact from TD after that. I tried one last time to notify TD that this rebate scam was hurting their business big time. I called TD and told them to take me off their mailing list (they have) and that I would never purchase another item from them. I asked for the name of a corporate officer who I could contact and the phone rep just gave me the generic email contact address. I sent in my concerns and have not heard anything back.

I wondered if it's just me they shafted, but when I went online, I see that while rebate and scam don't really rhyme, other consumers appear to believe that they sometimes go hand in hand at TD. Looks like there are quite a few other people that have been stiffed as well. This, in my opinion, is not a good business model to follow (lose a loyal customer over a $20 rebate). I am one frustrated, former customer of TD with the emphasis on "former". And I wouldn't buy anything from Patriot Ram if George Washington himself was the rebate master and Abe Lincoln was checking the forms.

However, Newegg was a pain! It took them a week and a half to process and start the shipping process - and that's after customer service gave me the rush processing for free when I complained! Why? Because if your billing and shipping isn't the same, they freak out. They have to call and verify with your credit card company that the addresses are on file (this holds up the whole process). I had to fight to get my order processed and shipped (they took my money as soon as I checked out). Again, Tiger Direct is a good company, while I am not saying these people are liars as every company does not have a perfect record. I feel that in some cases, it really comes out to be the customer's fault.

After I found the 1-800 number for Reservations Rewards (RR), the TD conferenced me with the RR representative (Yulan **). My request to RR was simple, show me the documentation that authorized them to charge my credit card. She was willing to send me a sign up form explaining the charges and benefits of RR. After a number of attempts requesting anything showing authorization to charge my credit card, all I received from Reservation Rewards is that could not have happened. Tiger Direct has assisted in escalating the rebate scams to a new level of credit fraud and theft. I am surprised that a company that relies on internet purchases for business is a participant in this type of activity. I wonder how much RR is paying TD. I never did get my rebate.

TigerDirect.com Customer Care

On the 24th, two days after we ordered the new computer and cancelled the original, I had missed the UPS that stated I had two packages. When I checked my account, I discovered that the $2,000 for the original had been taken out of my account. After speaking to them, they said they would handle the issue. A week and a half later, the money was returned, but not before battling it out several times with the representatives. But, when we received the money, the shipping cost had not been returned.

When I called them again, I tried to explain the situation and was getting more frustrated as I was finally informed that the reason it was not returned is they never took out the shipping in the first order. It was never explained to us. We were never given a shipping order, and several other major issues. The rest of the stuff was fine, everything else was perfect. But this large issue has really caused me no end of grief with Tiger Direct and the way they handled the situation. This should have never happened and they acted like we were the bad guys. I have a right for being angry about this, because this action hurt us in a bad way that took much time to fix.

One last thing, they had no account of us cancelling the first order. Nor any of the times we spoke to them about it.

When only part of my order arrived (the PC Case) and the rest still showing "Order Processed: Ready for UPS" on UPS's website, I contacted CompUSA and spoke with a customer service representative named Madeline # **. After 4-5 minutes of checking, she told me that the order did not leave the warehouse on time and would not be delivered until Monday. Although, the representative from CompUSA offered to refund $40 of the approx $51 shipping cost, she was extremely indifferent to the situation. I asked to speak to a manager and was transferred after about 5 minutes on hold to Steven, # **.

Because of the shipping issue, I lost the sale of the product plus the value added markup, build fee, and subsequent taxes. When I explained this to Steven, he was extremely cold and also indifferent to my loss. I asked him to have the purchase delivered the next day (Saturday) but he refused saying flatly that it would not be delivered until Monday.

Then Video5 quit displaying video. I could take and move cables around on the back of the DVR and no matter which camera was connected to it; it would not display an image. But all cameras would display on the other ports.

So I called Tiger Direct. I was told to take it all down, roll up the cables, put it back in the box and send it all back. I’m not going to do it. It took too long to run those cables and get those cameras pointed just the right. Why not send me a replacement DVR or if it’s only in a kit, send me a kit. I will put in the bad DVR and return the whole thing. Nope I can’t do it. I call the warranty company (as I did get the extended warranty). Same thing, they can't or won’t help you. I have to call the manufacturer. I did not buy this or the warranty from the manufacturer, I got from Tiger Direct. That is who got my money and who I should have to deal with. After 2 1/2 hours on the phone with several different people, I will call and place a hold on the payment with my cc company. I try to figure out a way to contact someone who can do something.

I have been in electronics for years. I have told many people about Tiger Direct, but will tell twice as many about this experience and warn all that I can. Tiger Direct does not stand behind what they sell, try to pass everything they can to the warranty company and then tell you to call the manufacture. By the way I have had this for 2 1/2 weeks, so the manufacture said to return it to where I bought it.

The HP was left for repair but I do not have any faith that the problem will be resolved because when I first took it in and left it with **, the store manager, he was annoyed that I would not leave it without a receipt and more so when I insisted that he put the type laptop and serial number on the receipt, further requesting that he indicate on the handwritten (scribbled) receipt that it included the power cord. When I asked when I could pick it up, he told me that I'd receive a call the next morning from service. Two days later, I went in after work and all that they had on my laptop was a note scribbled and taped to the laptop that "customer will call" and nothing else!

Tim, the person at the service desk took the information regarding cleaning up the virus and told me it would be ready the next day. The following evening, Tim sold me two maintenance software that he said were necessary and I paid the approximately $248.00 bill. Saturday, 2/11/12, Joseph (working the service counter) stated he'd call by close of business to state the situation. I repeatedly told him that I could not get it to even boot up.

Having stated the above, I do not believe I will get any better customer service than I've already received and I'm not only minus a laptop at this point, I'm out $248 and some change as well. Nothing about my experience with CompUSA has been professional or acceptable!

I gave him my most skeptical look to which he replied, "Don't blame me; it's the store's policy." Obviously, he'd faced this situation before. I told him I'd install the parts myself for 30 bucks! He replaced the case on the computer, handed me the part number and directed me to the back of the store and the parts dept. I will point out that the tech was always respectful and never in any way rude or not helpful. At parts I handed the part number to a nice woman. She said it'd be about 20 minutes and so I browsed the store flyers stacked near the parts counter and spied a Bluetooth headset for $7.99. I thought I'd browse the store and eventually found a box of these Bluetooth headsets labeled $7.99. I grabbed one and placed it in my cart with my boxed computer.

About 20 minutes later I heard my name called and paid for my purchases and left. When I returned home I looked for the store mailer and found that the "small print" of the "have it installed here free" advertisement actually read "some restrictions apply, see store for details.” I have to believe that this was an intentionally deceptive statement as the phrase new computers only requires much less space than some restrictions apply, etc., and as I wasn't the only person that service had encountered who’d arrived there with that misconception obviously there's a problem with that advertisement.

Then, while reviewing the return policy on the receipt I noticed that I'd been charged $14.99 for the Bluetooth instead of $7.99! Great! Now I can drive another 30miles to get a $7 credit card adjustment. Probably only to find that there's some reason that the flyer and the sign on the box have some small print disqualifying reason why I was charged more than the sign/flyer said. Obviously, when I was told that CompUSA wasn't going to install the parts for free I should have left immediately. The only reason I can give for continuing was that if I left without the desired parts I'd have driven nearly 2 hours (roundtrip at that time of day) for nothing.

Believe me when I tell you that I won't be making any trips to CompUSA again. In hindsight I could have gotten the parts within a couple of miles from here at Office Depot or Best Buy and saved myself the time and the trip and wouldn't have bought a $8 Bluetooth for $15! I can't believe that CompUSA’s prices would have been that much cheaper. I am very dissatisfied with my experience with CompUSA. Please send me the $7 for the price difference on the Bluetooth. I guess I'll have to write off the time, gas, wear and tear, effort to drive all the way to Naperville, IL and back as the price of doing business with CompUSA!

A few days later, I decided to check the order status with Tiger Direct. Oops! Three items were out of stock and back ordered. Being a new customer, I did not worry since my previous order had gone okay. Looking through all the fine print in my invoice, I found a note stating to contact a given number to confirm order; otherwise, the order would not be shipped. That's when everything started to get real sour.

I don't know why but a partial amount was biffed off and biffed back three times with PayPal, without my ever giving consent or issuing withholding of payment to PayPal. Now Tiger Direct Florida Management has sent me a collection letter with Credit Card forms and info, etc. to fill out. Now I don't have credit cards and don't want any. I intend to pay Tiger Direct for the balance but I still don't understand why a part of the full payment was cancelled in the first place. So if they want that balance, they will have to accept a PayPal personal payment to whatever web address they wish. But I will not pay one penny for check, credit or money order additional fees even if they are the specified payment methods specified in their collection documentation.

Why does an honest person have to go through all this when the full payment was made in the first place! Tiger Direct has lost a client because of its harassing credit marketing tactics. And I surely never want to ever do business with them again. I don't need that kind of business.

It is now January 20th, 2012 (still stand-less), and I've been e-mailing and calling constantly about this stupid TV stand and all I've been getting in return are delayed responses telling me to wait. I’m waiting to be told to wait (insert Xzibit meme here). I've tested the TV itself and it works wonderfully, but it's been sitting in the box for almost a month and I'm not going to waste more money by purchasing a wall mount as an alternative just because Tiger Direct didn't include the right stand in the first place. This was my first experience with buying from Tiger Direct, and besides the speedy delivery, it has been pretty abysmal. Hopefully, I get to enjoy my TV with the correct TV stand before the world ends this year.

Why should I drive 40+miles vs. 11 miles to the nearest store? I've tried this several times and the results are always the same.

I did that. When I called to check on the unit they told me that the company they told me to send it to do not work for them anymore. By now I am frustrated. Now I had to have the laptop sent back to me (I had to pay $6.00 to have it delivered to my work address), then I had to send it to Kentucky. That was on 12/20/2011. When I called to check on the unit they told me they had replaced the mother board again. This last time they sent me no paperwork to back them up. They also told me that they were going to replace my unit. In a couple of days after that I received my unit in the mail and no one told me that it was being returned. I am at my wits end with this company. I do not know what else to do. Please help me.

I called HP and they told me that since it is still within 30 days, return the item to the store where I purchased it from--hence, Tiger Direct. I did some further research on HP website and found that this laptop was purchased on October 8th and has some type of two-year limited warranty on it. I am beginning to think that this item isn't even new. I have a case open with my credit card company because I will not pay for this item and I will be sending the laptop back. Don't buy from TigerDirect, I learned my lesson.

First I received an email on the 19th that I had to call to verify the order since it was shipping to a different address than that on the card. Great security measures, I had no issue with that and did it immediately upon receiving the email. I explained to the rep on the phone that I was concerned about the delivery making it by Christmas and asked specifically when the device would ship out and he assured me that it would be processed the same day for shipment. On the 27th, the item still had not been received by my parents. Embarrassed, I searched my emails for the Tracking Number and discovered that it hadn't even shipped until the 21st (so much for receipt by the 22nd!).

I called Tiger Direct and spoke with rep Michelle. I asked if she could verify when the order was placed, the additional shipping that was paid and then asked if she could explain why the order hadn't shipped until the 21st. After a brief hold she explained that some of these items had been tested but were determined to be faulty, requiring a re-order from the manufacturer. She said I should have received a phone call that it was back ordered. Having placed many orders for my employer through Tiger Direct, I knew this wasn't the process and explained that to her. I asked her specifically, "So, this item was determined faulty and was re-ordered from the manufacturer? " She tried giving some vague explanation but I said, "This is a yes or no question," and repeated the question. She answered, "Yes." After more vagaries about why I wasn't notified about the back order (I could have purchased the item from a Big Box store and shipped it myself) she put me on hold again.

After an extensive hold she said that the item had not been back ordered, that she was giving me general information then tried to claim that "someone" had spoken with me on the 20th about the order. After determining that was not possible (the phone number associated with my credit card is no longer in service and the other number was my parents' phone number in another state) she finally offered a refund of the shipping; $8.18, which I have to wait a week for. Wow, thanks so much, Tiger Direct!

No "deal" is worth this hassle. The price was only $12 less than the Big Box store. Had I bought it from a Big Box store and shipped it myself, it would have made it by Christmas, well worth the $12 difference. I am never buying from Tiger Direct again and have already changed company, IT purchases to be done through Amazon instead.

When I talked to the CompUsa Corporate Office, the individual told me that no one has started the process to get the money back (the date of this occurrence was 11/18/11). The individual was very kind and initiated the confirmation so I could get my money back.

It is totally unacceptable for this people to get away with this. This is how your company gets a bad reputation, because people do not do their job. I made numerous calls to the store here in Fort Myers and always been giving the run around. Now when I call my sales rep, he does not answer the phone or return my calls. My company spent thousands of dollars in this store and was ok for a while. Now that I need some attention to my problem (no one is there for my company).

Today 11/21/11, I talked to Mr. Frank **, and once again he told me that he sent an email on Friday 11/18/11 and that he has not got any messages back. I believe this is untrue. I talked to an individual by the name Michael and he told me that the only person that has done anything about this issue was someone else not Frank **. The attitude that I perceived from Mr. Frank ** is not professional and it appears non-responsive. In other words, they will give you the money when they give you the money. He also told me that he talked to me on Friday and that is totally untrue. The last time I talked to him was on the 14th of November when I finally got fed up and went to the store to see about my refund. By the way, I also place numerous phone calls to Mr. Omar ** and once again, no response. The first time and only time that I talked to him was on the 14th on November, at that time he told me that he will be calling back within 2 hours, it has been 7 days and still no phone call from Mr. Omar **.

This was a manager. I was not told this by the manager that brought me to these devices while purchasing. I really don't understand what the weather in Thailand has to do with them matching the price. I feel cheated and feel that I have been ripped off.

CompUSA or Bankers Warranty Group will not offer any options to expedite this process or any loaner television while this process is being completed. The warranty company and the store location will not offer us any course of action that they feel confident that will not have us be without a television that we spent our hard-earned money to purchase for less than one month, maybe two. This is unacceptable! My wife and I have been a loyal customer of CompUSA spending over $10,000.00 in their store over the past year between our small business and personal needs. Because of our method of tax filing, I have every receipt as proof of our loyalty. Now, we are in need of CompUSA and they are completely not living up to the standard they so often peddle when we make purchases. The warranty we purchased promised fast and reliable service, neither of which we have received so far.

CircuitCity.com had a $10 rebate on this item link, but I didn't read more into the link to know it was an advertisement for Great Fun. When they tried to sell me some sort of membership I did not want, I knew this was a scam. Although, they have high pressure tactics to pursue you into buying their membership saying it is free for 30 days, I know that any company that promotes this crap has the ability to keep charging you. So, I told them that I am using a joint card and need to get verification before I can even charge .50 cents to my card. Apparently, even if they send you the rebate for $10, when you endorse the check, you automatically get signed up for the membership (read the fine print). Just forget about the $10 rebate because it is all **

I learned to never give out any information to anyone and never be afraid to hang up the phone.

After several e-mails back and forth and several phone calls which remain unanswered, I now get an e-mail from Adesso saying that I must deal with Tiger Direct to return the merchandise. If this is the case, I do not know why I have had to jump through so many hoops with Adesso. I have complied with all of their requests. I just want to return the item and get a refund. This is not a professional way to do business and I can get no satisfaction from Adesso representatives. Please help me.

Twenty one minutes later, he's surprised that I was still waiting. He explained that he was distracted. I was instructed to wait another 4 business days (it's Friday!) before the package is processed, received, and can be shipped again. I demanded that the shipment returned can stay there and the 2-day air shipment that I paid extra for should happen as soon as possible. After another 5-minute hole, I have to make another order of the same product. And the previous order will be canceled and refunded (another 5 business days of process after the 4 business days of return process!).

Another order was placed. I asked Alex, “With 2-day air, could I possibly receive my order by Monday?” He replied, “It could be as soon as Monday, maybe Tuesday.” We hung up. After an 1 hour, I haven't received a confirmation email, so I called again to request it. "Pete" answered and sent the email confirmation, but informed me that Tiger Direct doesn't ship on Saturdays! So, "Alex" lied to me or is ignorant of the processes for which he works. Another hour passed, and my order confirmation is sent, to which there is no apartment number again! Alex screwed the re-order. On another call, Heather answered, to whom my situation was explained and address correction was requested with an order confirmation. My apartment number still doesn't exist on the order invoice. The customer service and order processing of Tiger Direct stinks!

My camera was badly damaged a little over a month ago and it was sent to the self-addressed box the City Advantage Co. provided. They later contacted me to say the camera was not repairable and they could not find a replacement. They said they will gladly send me a check for the purchase price of $235! That's a far cry from $700! I spoke to two customer service representatives and a manager in the Philippines (neither one would give me their full name), and a Customer Relations Representative in the US, Craig **.

After an hour and for the most part, being told I have no option but to take the $235, I thought this has got to be a scam and decided to start recording both conversations. I was told, unless I can produce an original receipt from 2008 stating a different purchase price, then I have no other option but to take their amount of $235. I opt to do business at the large conglomerate companies like Circuit City for this exact reason. So I have someone to look in the eye when I have a problem and so I don't have to carry or keep any receipts! We live in the US in the 21st century where everything you purchase is stored on at least one database! If you go out and purchase a warranty at any one of the large chain stores, not one of them asks you to retain your original receipt for verification!

Believe me, I'm self employed so the fewer receipts I have to keep track of, the better. Because Circuit City is now defunct, and none of their records are available, I'm left with a choice of nothing or next to nothing. Mr. ** said I may have purchased it at a sale price. To that I say, even with technology outpacing itself as quickly as it is; where a TV that cost you a $1000 four years ago, now comes free in a box of Cheerios, I challenge them to find me a new Cannon Rebel for twice the amount they're offering! Good luck. My warranty is nothing short a contact. I upheld my end, they are now legally bound to do the same.

Meanwhile, I had read that the Asus 53 series had many complaints about the keyboard so I picked out a more expensive Lenovo for the exchange. The Lenovo went on sale the following day so I planned to return and exchange the Asus then. I brought back the box I had kept and was told that I needed the packing for the exchange. Tim returned after speaking with a store manager (Jose said the previous day that he was the one) and said that it would be okay to exchange the Asus for the Lenovo.

I went to the store on 04 September. Tim wasn't there but I got the Lenovo from Andrew. I had LoJack installed in the Asus by TigerDirect along with more RAM. Tim said that I could get the LoJack installed in the Lenovo but since I didn't have the software with me (it was at home), the store manager named Frank kept insisting that I could not have any software for free--I kept mentioning that I had purchased the contract for a year. I phoned LoJack but the customer service was only available on the weekday. I then asked if they could keep the Lenovo until I got a hold of LoJack so I could get it at that price and was told no.

Today, 06 September, I phoned TigerDirect before going over there to see if the Lenovo was still available and it isn't. I then inquired about purchasing one online and making the exchange that way. Jose ** told me that I could not exchange the Asus for the Lenovo because I didn't have the packing. I asked why he didn't tell me that four days ago and he said it was written on the receipt. He also told me that I would have to pay a 15% stocking fee if I did the exchange. He said I could only return this Asus for another Asus. They don't have any in the store but are expecting some in. If I do exchange this computer that has a problem with the keyboard, TigerDirect keeps the packing, which is fine.

The information I read on the 53 series is that this series is iffy--defective keyboard. I asked if I could exchange this for an upgraded model of the Asus that has a better reputation and the answer was no. As you can see, I spent lots of time in the store (2 days) but then was told something completely different! I mentioned what Tim (a very knowledgeable, excellent salesperson) and Jose said. I have purchased seven computers from TigerDirect and have never had a bad experience! This was the last thing I expected to happen. If a 'stocking fee' needs to be enforced, then, they need to put signs up that say so--there is none. The reason why people stopped buying from Best Buy and compUSA (before they merged with TigerDirect) was because of the 15% stocking fee.

This experience has been unfortunate because I would be reluctant to ever shop at TigerDirect again--I am just shocked at having to write this complaint. I am a retired teacher with Dade County public schools and always recommended your company over the big competitors of staples, office max and office depot (actually in Miami, we have a huge choice). I am now very concerned because I purchased a laptop for my younger son with a year's warranty and would hate for him to experience this same baloney!

I'm not sure why my request of exchanging my faulty Asus for a better Lenovo ($100 more) is such a problem. When the LoJack was such an issue, I even asked Frank, "So, this $39 LoJack issue is more important than losing a good customer." He just kept insisting that I wanted it for free! I'm not sure if anyone can change the mind of Jose, Frank and all the other 'store managers,' but I am having a hard time processing why my request is such a problem in lieu of me being such a good customer! I hope you can help. Please advise.

They need to be upfront about the process. I know it is buried somewhere in the terms but I'm filing complaint with the FTC. Shoddy business practices. I will never deal with them again.

Systemax has horrible customer service and rude customer service people. I have spent thousands at TigerDirect in the past, but will never spend another dime there. Neither will anyone I ever talk to.

Since then, they refuse to refund me the totality. They're charging me for the delivery and the coupon I bought can't be used anymore. I suspect this to be a con. They make people pay, give the wrong address to UPS, the package comes back to the warehouse and they get to earn x% of the $15 from Deal of the Day's coupon without giving anything away.

I called TigerDirect about it and they wanted it sent back in the original packaging, which you have to cut to pieces to get the charger out. I do not have the original packaging so they informed me that no shipping will be refunded and that a re-stock fee will be taken off the cost and that the batteries' cost will not be refunded either. Plus, I must pay more money to ship it back to them.

Their defective product and batteries could have burned my home down. They should have to pay all cost getting it back to them, plus all I paid including shipping for both batteries and charger and that re-stocking fee which I do not understand at all. What are they going to do? Put it back on their shelf and resell it to some other unsuspecting customer? The product was defective to start with. That is their fault. Not Mine. This is not a good company to deal with. Beware: Return and refund is totally unfair.

So no biggie. Moving on, we needed something for the back speakers. So we found a set that were marked for twenty dollars wow good deal! Yeah, the speakers were on the bottom shelve. So, when we proceeded to cash out, I happen to look at the screen, and saw the speakers rang up for $39.99. So we told the cashier who told us to bring the price tag to her. So before my husband touched it, he took a picture on his iPhone. So the GM who at the time we didn't know was the GM had my husband go over and show it to him. So he tells my husband that people move price tags all the time. Huh are you excusing us of moving it?

So he proceeds to tell my husband about this guy who tried to get a $1,000.00 laptop for a couple hundred dollars. Well first of all, come on really! That is a huge difference then twenty dollars! Plus you have camera's in the store! Then he tells my husband that we need to check every price tag in the store and make sure that the number matches and the description.

My job, I don't think so!! So my husband's response was oh so I need to get on the floor to read it, because the tag is on the bottom shelf. I'm sorry I am not a cheap person, but if that's what the price says then it needs to be honored for that. Then as a GM you fix it and make sure your employees are on top of it! It's not my problem that a customer or an employee put the wrong price tag in the wrong place. So we had the cashier refund everything, and left! If you are that stupid to lose a customer over twenty dollars especially when we just purchased an over four hundred dollar system nine days before, which my husband is considering taking back. Well I can assure you we will not be going back to CompUSA ever! I can give my business to someone else.

So, what I am asking for is my money for the TV and tech. visits be refunded. I would like to have someone get back to me asap

I found the rebate form for the item, but noticed that for the rebate to be handled properly, it had to be purchased between 12/7/10 to 12/19/10. How is it possible for them to have the signage in the store for a sale item price that's not even possible to be given at that price? I went in there today as well to buy some memory. Price marked in red was 77.99 for some patriot 4096mb memory, and went to the register to buy it, and it rang up at 127.99. Asked them to check out the price and of course, there was a rebate to be associated with the advertised price. I argued with the associates of how they can do this, with the font being so small on the item that no normal shopper would notice.

The floor manager said that the way the company does it isn't fair and told me to complain. They were not into price matching the price as advertised in normal visible font, and I started to get angry. I was given a gift card and was going to use it, and asked them if I could get the money back for it, knowing I couldn't, and the Store manager on duty heard the whole situation, and just stood there, never saying a word allowing me to take my money out of their store. What type of company tries to make a profit off of falsification of advertisement? How can you have one price advertised and the rebate not be a valid rebate at the time of sale?

I still have not received my order. The customer service has been horrible. I asked to talk to a manager and waited about 40 minutes for him to come on the line. Nobody asked me to keep holding or picked up the phone that whole time. I was on the phone for almost 2 hours and nothing was resolved. I ordered the product on December 17. I called about the 23rd time, saying that they shipped it incorrectly, and I told them at that time that all my old orders even show the wrong address. They keep suggesting I put the wrong address in, which I didn't.

I paid through PayPal for my Christmas presents and still, as of today, have received nothing. They are completely lacking customer service and action skills, saying, "You know, it is the holiday." Yeah, one where I had no presents. Thanks! I just bought two computers and a security system from them and they all show this other address as well. Still, as of today, they are going to try to get my product back and then re-ship it to me. I want someone from corporate to call me.

I have been a pretty good customer and have spent a lot of money there. To have a company have such a lack of service like this, really upsets me. First, they messed up our gifts, not just any shipment. Then, their lack of caring about it on top of it upsets me. They still haven't corrected the computer error. Not that I would want to order another product with them again, but I can't because their computer keeps putting this other address as my shipping address. This has been an error since the 17th and it has not been fixed as of yet.

I am shaking my head. People are struggling to keep their business open and they can't even get me an order and then have attitude with me, like it is my fault. Oh and the 800 number says, "Oh, you placed your order online. We don't have any control of orders placed online." I'm over the top angry about this, and nobody there seems to care and they have made no effort to get my gifts to me so my family can finally have their Christmas presents.

I waited over ten business days for a refund. I called and spoke to a Martin. Martin simply made a comment on my previous purchases and lied to me and said my account was credited on November 22nd but was not. I couldn't get a supervisor but called back and spoke to Juan. Juan told me that "oh. yeah your money has been sitting here; it is going to take another three to five business days to process." I will never buy from this company again and suggest others stick to Best Buy or Walmart.

My invoice clearly states what I purchased. I later found a complaint email address and contacted them with all information (November 28th). I was emailed back that it would be forwarded to a supervisor and I would be contacted in 24-48 hours. No further contact from them as of now.

I went on their website immediately after receiving the software and they had changed their ad and it’s without the upgrade coupon (product number M17-7418)! I went on their website this morning to check my account and the entire transaction had been removed from my records there. All I wanted was to be treated fairly and with respect; however, I was made to feel like I didn't matter and it was no loss. I simply would like to return the OS and get my money refunded. I was misled by a big company and treated with disrespect. I was a long-term customer who has spent thousands of dollars with Tiger Direct and to be treated with such indifference is unacceptable.

An assistant store manager, Michael **, looked at the email, his head just kept shaking, and his mouth just kept saying no. He refused to do anything. I told him this is the agreement between TD and Samsung, not between this manager nor this store with Samsung. But the answer is expected, he refused to do anything for us. So I am frustrated because I have to pay for another new drive.

I had to wade through the automated system and inept customer service to get to the 2nd credit rep, who placed me on hold for ten minutes before I hung up to try again. I went through the ridiculous automated system and customer service a 3rd time, and my phone dropped the call again. The 4th time around I was able to speak to another foreign accented woman who verified my shipping no problem whatsoever. They spoke English, but often too swiftly for me to understand. Everyone I talked to apparently had a different agenda and requirements for customers.

When I called CompUSA's customer support, I was told that they can have my package re-routed for me to be able to pick it up myself for an additional $15! In order to get a refund, I would have to wait until a third delivery attempt was made and then they would begin the refund procedure when the package comes back to them which means that I won’t see the refund for 5 or 6 days. Do not waste your time and money at this store chain that offers sub-standard quality and policies that only work for them. Avoid them at all cost and save yourself the headache.

She called the warehouse to find out that the large inventory of PC's they showed had been completely wiped out. That's right, not 1 computer on hand to ship and all of the stories about waiting for UPS and a tracking # were untrue! I have yet to get refunded my money or a resolution to the matter. TigerDirect Stinks and people need to know the scam they are running. I have called the corporate # several times only to be placed in and endless queue that rings from one line to another.

When I called to order on 10/12/10, the purchase went smooth, UPS delivered it on 10/14/10, excellent shipping by the way. I went to install the video card in my computer and realized I had PCI instead of PCI Express. I called TigerDirect to find out what I could do, and was on the phone with a very nasty employee, who told me there would be another $4.96 or more to return the product. Needless to say, I snapped at the employee who told me there was no one higher than him, that he was a supervisor.

I have read on the Internet about a guy from Illinois, that a TigerDirect employee had helped get his return shipping reimbursed for $18.10 for a Blu-Ray player in May of this year. I don't mind paying the $4.96 to have the product shipped to me, but when the nasty employee told me there would be an additional return charge for a product, I could not even install, let alone use it. Well, that's when I lost it.

He told me that our phone conversation was being recorded, so maybe you can get to listen to that recording. I don't know if you can do anything to resolve this matter. Any help from you would be great. Thank You for your time! I’m waiting to see if TigerDirect gets in contact with me. The nasty employee did go through the return process, but never gave me an RA number.

I never did call back for that battery, knowing that they really do go bad after a year. In 2009, what happens Circuit City goes broke...yup bankrupt. So I just assume (I know what that means yes) that their warranty company went along with it. I am having problems with it getting really hot but continue to deal with it because I think I have no warranty and I know I have no job...so how would I pay?

I started getting email from Circuit City when they started up on line and I searched their website and low and behold, the warranty company still exists and it's bragging that all old warranties will be honored. Yippee, because on the 4th of July my computer crashed and it's in need of some serious work. I called them and wait for about 30 minutes online when Marvin comes on and a very thick Indian accent, told me that I only bought a one year warranty and it expired in August of 2009. Hmm. If I only bought a 1 year warranty, how can it expire in 2009 if I purchased it in 2007?

Ok. Fax me a copy of the receipt you have or email it to me. I cannot do that ma'am. It is confidential information and we are not allowed to release this information. But it's my confidential information, what the ** are you on? Let me speak to a supervisor, ok, 2 minutes ma'am. He comes back on the line after a few minutes and says the only supervisor working is busy with another customer and he is just going to say the same thing that he (Marvin) has already told me. I said no doubt he's with another complaining customer and in the entire office you guys only have that one supervisor? Yes Ma'am.

Ok, give me the address of your offices, now as soon as I said this Marvin let out an audible laugh as if to say, yeah right, good luck with that. I got the message and I thought yes Marvin you are correct I will be wasting my time writing a company that could give a ** about me, a complaining customer. So the best way for me to get the word out I think, is to advertise for them. I am out of a 3700.00 computer that I paid for a 3 year warranty and I want some kind of satisfaction from knowing I'm getting ** and not one kiss has been given. My big mistake was moving 3 times and losing my receipt. If I do not hear from someone in the next 4 business days to help me resolve this issue, I will contact the Federal Trade Commission.

For two and one half months I have been unplugging this large TV in the hope it would function properly the next morning. Now it has quit entirely and cannot be coaxed into working properly.This is a major disappointment for my husband who now has Alzheimer's disease. His main interest is watching TV all day and now it is impossible. What can Panasonic do for my husband? I will not pay an additional $600.00 to have a temporary fix on a poor model. Instead I will shop for a different brand. No more Panasonic products for me.

The manager said it was no problem and that they can call the bank and talk to them about releasing the money immediately. I ended up having to call the bank and was told no credit had been posted to my account yet. The manager says CompUSA posts at midnight and you should have the money in the morning in your account. Well, I checked my account and no credit has been posted, not even in the pending section. There were no humans to speak with at the corporate office and based on my experience of such a hassle returning an item I didn't care for in less than 24 hours and all the "stuff" I dealt with concerning store personnel, my shopping at CompUSA is history. Like other posters here, I expect at a minimum some semblance of customer service. As awful as Best Buy used to be they have shown some improvement recently, even on returns w/o any hassles.

I ordered the Lenovo G550 on August 12, 2010. I assured the store personnel to ship it UPS Ground (from Illinois to Ohio less than 3 days). The following week, no laptop showed up? I called the CompUSA store several times in the next 2 days. I finally contacted Magnolia who is the Merchandising Supervisor; she informed me that the G550 was boxed up on Friday, August 13, 2010 but someone "forgot" to ship it. She apologized and agreed to ship it UPS Next Day Air. This was August 24, 2010.

Well, long story getting longer, we finally received the G550. To my horror, Windows 7 PRO was loaded onto the laptop. Again, after several phone calls and days, Magnolia informed me that because the laptop was a display model that they could not provide me with a Windows XP PRO Recovery CD. I contacted Lenovo and purchased a Windows XP PRO Recovery CD for $10 shipping.

All in all, a very bad experience from very bad non-professionals. It is no wonder this country is going to hell in a handbag. Does anyone care about "customer" service anymore? As for myself, I am advising my professional colleagues to steer clear of CompUSA.

I then called the store and spoke with the girl that answered the phone. She said to bring the phone back. This was about 25 minutes after leaving the store. She also said Wayne wasn't on the floor at that time. He was the salesman that helped me. I was going to be late for an appointment if I turned around to take care of this then, so I went the next day. To my surprise I was told I can’t bring the phone back there, that their policy is no returns on broken phones even if they were broken at time of sale. I was very upset and got very mad. But instead of going ballistic, I tossed the phone in there garbage can and left the store.

I bought my first computer from CompUSA many years ago and 2 months ago my son and I built our 4th computer, which cost over 2,000.00 in parts alone. Some came from Tiger Direct and some from CompUSA. I go out of my way to go to CompUSA sometimes. I live 25 miles or so away and I also help others build their boxes with parts from CompUSA and Tiger Direct. I expect an answer from someone in your company by Monday, 8-30-10, as to weather or not this can be remedied as I pass Best Buy on the way to CompUSA.

I believe you spend a great deal of money on advertisement to promote your goods and wonder how much bad advertisement will cost you as I have a large following in my circle thru family, friends, and Facebook. As I said, this was a cheap phone, $79.00, and I have nothing to lose. But I’ll bet it costs CompUSA a lot more in their name than my phone cost me. It’s just a phone and just because I was showed today that you don’t care about my $79.00 I still care about being taken advantage of. So all it cost me was fuel and time out of my busy day.

I tried to contact Tiger Direct again, at least 10 times, and many phone messages, but never heard from them again. It has been more than a month, and I still have not received my item, nor a refund.

I spoke with someone who directed me to call Order Verification, who placed me on hold and came back to the phone informing me that they had spoken with the Charge Back Department and was directed to ask me to call Customer Service.I called and they gave me a run around, placing me on hold and asked me if I had contacted the person who took the order. They informed me that they could not help me and I would need to contact the Business Customer Service at 800-625-5334.

They then told me that I needed to call the coach of the person who took my order and transferred me. I requested a direct number prior to being transferred but they only gave me an extension number.

I called the Systemax Corporate Offices. After explaining my issue and concerns, I was told that I needed to speak with the customer service manager. I was then given a direct dial-in number. The receptionist instructed me to call the manager then rudely hung up. I called and had a voice message that stated, "She will be out of the office for the next few days and please call the 800 number for assistance."

I am resolved that Systemax is not a customer service driven company. My account is left with insufficient funds because of this.

If I wanted to buy a data plan, I would have bought the phone, a whole lot cheaper, from my cell company and I wouldn't have bought an expensive, unlocked phone from Comp USA. I cannot return the phone, but must exchange it. The service rep said look at the website and choose a new phone.

I can't trust the site to tell me what WiFi phones don't require a data plan. He wouldn't tell me what phones would work, but said to call my cell company. This is the first internet purchase where I've gotten no useful customer service help & have essentially gotten stiffed.

I'm out over $200 since I could have gotten a cheap phone from my cell company.

I decided to give them a call and they pulled up where they received the iPod Touch but told me I waited too long to call them. I think that as a customer, I deserve better than this. They told me that it could not be fixed and as soon as they received the iPod, they would send me a check for $250.00 but it has been almost a year and nothing. I just cant believe they would take a Christmas present from a child like that. We didn't get the money or the damaged iPod I purchased.

I think something needs to be done about this because I am struggling in taking care of three kids. I don't have the money and definitely don't have any to give away. Thanks in advance for your help in this matter.

I call and get a bunch of ** that I have to pay for the PCI card to be returned and only when they get the wrong card back will they ship me the correct card. I ask for a Manager and got a nice man who promises me he will ship my PCI-E card immediately at no charge and he will e-mail me a return for UPS. I get the e-mail, print it and await the arrival of my PCI-E card. My wife tries to give the UPS driver the wrong card and he won't take it.

I call Tiger Direct and speak with Leonardo L. who tells me that this is correct; I have to take it to a UPS warehouse. I explain the nearest one is 90 miles away (one way). He tells me there is nothing I can do. I e-mail his supervisor, Lindsay R. and get a response from Nazhfar **. I am told that I have to ship the old one back before they will ship the new one out. I told him and/or Lindsay and/or Lindon that I was promised I would have my ordered card next day air, by the supervisor at the 1-800 number.

I am fed up. I told them if I was a criminal I would have kept my mouth shut, sold the $500 card on eBay, ordered another PCI-E card and made money. Now I'm out a customer, out $1,000. I drove the wrong package to Grand Junction Colorado on Monday only to find out the UPS store was closed. UPS picked the ** thing up yesterday and I e-mail the tracking number to the above 3 liars and then this morning I'm told, "Oh, by the way, we are out of the PCI-E cards and are waiting for more." If the people would have done what they said 3 weeks ago, I would still have a customer, still have gotten one of the 34 in stock PCI-E cards and would still have me for a customer.

I've been treated like a liar and a thief by this company; I intend to never use them again and to pass on to all my IT friends my experience with company. How you going to fix this?

So, I said, "No way, I just checked this morning and you guys had it listed at $174.99 on both Tiger Direct and on Comp USA's website." He says, "Well, if that is the case, let us check and if it's that price, it's the price you get it at." Low and behold, on both websites it's marked at $199.99. I was thinking, "Am I going crazy?" He goes, "Well, if our competitors have it at $174.99, we will match that price." I was like, "Yeah, Newegg has had the price cut going for a while," and it was of course when he brought it up at $174.99, he's like, Yeah, we will match that price, but I have to check with my manager." He comes back and is like, "Sorry, the manager won't drop the price, you're better off buying it from," I cut him off, "Yeah, I will just get it from Newegg."

Well, once I walk outside, I bring up both Tigerdirect.com and Compusa.com on my phone, low and behold, 30 seconds of walking out of there, the price is at $174.99. I then am like, "Well, I will go home and check it out." I go inside of the store one more time to check the $199.99 as I jump on one of their computers, and low and behold, it was $199.99 and I am like, "This is rigged." I go home and check again, and the same thing - $174.99. What poor quality service and intentionally rigging their own websites in house at store locations to keep consumers from getting the deals/prices they promise/advertise.

I actually had the same dilemma at my TigerDirect/CompUSA here in Clearwater, FL. I went to buy a couple hard drives about 5 months ago, so I can have some extra data storage room in my other PC. They had these 1TB seagate drives marked at $69.99 on the website, both on TigerDirect and CompUSA, so I figured I would buy them from the store instead of the risk of damage in transit from Newegg. So, I went in to buy 2 of them, and when I went over to look at the price, it said $89.99. I went and asked one of the associates and told him that I just saw it on their website for $69.99, so just like you, I tried pulling it up in their store PC and it says $89.99.

So, just to be sure, I pulled out my phone and looked it up from my phone with the associate right next to me, and on my phone it says $69.99. I had asked him why it is showing up as different prices, and of course, they didn't have an answer. And even then, they would not honor the price. The manager said he was not going to go by the price on my phone. I just decided to walk out and take my business to Newegg. I am not going to sit there and argue over $20, when I can buy from Newegg without the hassle. I don't shop at CompUSA/TigerDirect anymore. I don't care if I have to wait a couple of extra days to get my products. I would rather avoid business with them. The point was not the price, it's the principle.

Tiger Direct refused to even look at my laptop and told me they cannot fix it because it is damage to the laptop (without ever seeing it). I told them I have a warranty and asked what am I supposed to do. They told me to go and take it to a computer service center and pay to get it repaired. I am trying to get my laptop fixed and it is costing me money I should not have to pay after purchasing a $179 extended warranty. Also this is a typical Toshiba laptop issue that occurs due to normal wear and tear.

I sent the following to them on 5/1/10 at 1:00 PM. It's now been over ten days since I first reported this problem and eight days since I was told (by phone from Roy) this would be taken care of within 48 hours. And it has been 7 days since I was told it would be handled within 3-5 days by email (below). Now it's been 3 days since the last email was received on Wednesday. I will begin reporting to all the consumer agencies, forums, and groups. This is disgraceful service.

Received on Wednesday, Apr 28, 2010 at 5:20 pm, TigerDirect.com help staff wrote: Dear Valued Customer: “Our sincerest apologies for the inconvenience this may have caused you. We have forwarded your concern to the proper department in regards to the pending authorization on your PayPal account. Please allow 24 hours for us to verify if the charge was removed from your account. However, we have also reported the duplicate shipment that you received to our warehouse. Please allow 48 hours for us to process the return of the other unit. Thank you for your time and patience. Thank you for visiting our website. We appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately. Sincerely, Rhea TigerDirect.com Web Response

I am angry and feel that I have been robbed of my $139. I mailed the defective phone to PDA giant on 4-11-2010 at 2:27 pm and they received it on 4-14-2010 at 11:59 am. I paid $10.95 to ship to them so let's see how long it will take them to repair it. I expect negative results all the way on this one so please let the record reflect how they treated me on this item. I should have checked to see if they were a trusted certified merchant for AT&T but I didn't.

Response received from Tiger Direct: "The customer placed this order online; where our return policy and and per manufacturer restrictions clearly states (for support on this product, please contact the manufacturer, PDA Giant. Defective exchanges will be handled by the manufacturer). The link for our returns policy is provided below. The manufacturer is willing to help with this return, and a prepaid return shipping label for the phone to be returned. The warranty on this phone is provided directly by the manufacturer and returns are to be done through the manufacturer.

No Windows 7 left and our responsibility to find out why the charge was declined by Jan. 30. They said they had no personnel to deal with credit card orders. We tried to find out before deadline over and over, no response.

On the following month, they added a $95 interest charge! I called to speak with billing about paying the full amount without the interest charge and I was told a manager would call me and then they told me to write a letter to corporate, which I did. The manager never called and no one ever responded to my letter. I even sent 2 emails with no response. This company has the worst customer service that I have ever seen! I am probably just paying off the $95 to be done with them forever! I will probably never get a response! I hate CompUSA!

I got there around 9:05PM and the last customer was ringing out. I pulled up front and was immediately greeted with the door being closed in my face and the operations manager, Joe **, who kept giving me the cutthroat signal and kept yelling "we're closed!". I just spent 900 dollars not 2 hours ago and this ** can't let me in 5 minutes after closing to switch out a motherboard, which I was wrongfully told was the correct motherboard for my processor. I owned my own retail store for 7 years and there is no way I would've ever treated a customer like that! I can't understand how you could have someone like that representing CompUSA.

As a result, I returned the Asus motherboard, Seagate hard drive, OCZ DDR3 memory and Windows 7 for a total of 616 dollars. The only reason I did not return the case and power supply was because they were opened and I didn't feel like arguing over a restocking fee. Buying a new computer should be a positive experience, not a negative one. I used to shop at CompUSA for all my computer needs. However, in the future, I will not be spending any more money at CompUSA.

This occurred around December 2009 and the electronics were received by them on December 16, 2009. When I called they stated that the check had been sent but never received so they had to cancel that check and send another one. This took place in January 2010 and it is now February 28, 2010 and still waiting for the check to arrive. This really sucks and I am tired of waiting. I will call the BBB and see if anything can be done.

Heartache, I feel sick to my stomach for being treated like this. Economic is almost $900, they need to be out of business.

I searched the internet and found where Mitsubishi had extended the warranty to three years but when I called the Customer Service back they would not acknowledge this to be true. So I have an expensive TV I can't watch and it's too costly to have repaired on my own. I feel Mitsubishi should be responsible for their products since this seems to be a default in the TV and they should be liable for the repairs. The TV was purchased at Circuit City before they went out of business in 2008 in Trussville, AL. I would appreciate any help you can offer or tell me what is the next step I can take to resolve this matter. Thanks.

Now, no one or nothing has touched this TV. They had someone come out and look at it. He verified that there was no external damage to the outside screen and that it was just the second screen that cracked. He said he would send his report to Circuit City's warranty company and they would either replace the TV or fix it. I waited a week then called the warranty company. They placed me on hold and came back and told me that the TV could not be fixed and I would be supplied with a replacement TV! Thank you! Now a week later, I call them because of course, no one has been in touch with me.

The rep today tells me, "I'm so very sorry but we will not be replacing your TV!" I asked for a manager and was told no! Our managers do not deal with problems! I asked for an email and mailing address of someone high up in the company and I was told no! I asked how I could appeal their decision and was told I could not, goodbye! Since wasting good money on an extended warranty, you may have noticed the economy has taken a little dip. I have become disabled and my husband, a carpenter is unemployed. We have just lost our home and we cannot afford to purchase another TV so I am just *** but I am going to tell every person about my experience with this company every day for a very long time.

So I said I want to speak to them about their policy and was again told they can't help you with that issue. So I said I want to talk to a supervisor and they asked for what reason. I said to file a complaint and they again said they can't help you with that. I said, "In other words, you are not going to let me talk to a supervisor, are you?" And she said (Khadiga Ext xxxx), "They cant help you with that issue." I again said, "Can I speak to a supervisor, yes or no?" And again was told they can't help you with that issue! So I guess the answer is no.

I was told to email or write a letter to them, "Go to our website and click on contact us then support." I did and what do you know, there's no option for filing a complaint. I guess complaints are not of any importance to this company. I even looked up the corporate office number and was lucky I found it and called and asked the operator for the email of a person to file a complaint and was told to hold on and was rudely transferred to a computerized voice mail. I left a message. Will see if anyone calls back. My guess is probably not. I will never buy anything from these people ever again and I will let all my friends know how bad their service is.

I had to argue with them for over a month to get them to agree to refund on a different credit card. So I returned the headset and was sent a confirmation email saying that they got it and to wait 5 to 10 business days for a refund. So I was waiting then a family emergency happened, which of course took priority. It was actually that my mom who broke her arm in a way that it required surgery. So 7 days shy of a month, it occurred to me that I never was given a refund. So I contacted the credit card they were supposed to refund to and asked if there was any refund on the card. They had told me there was no credit on the account. So I called up Tiger Direct and find out to my horror they had refunded to my closed down credit card account, which I had told them not to. See, the old card is with Capital One and unlike their what’s-in-your-wallet commercials, Capital One is really the worst credit card company out there. I told them to credit a new card since Capitol One is very hard to deal with in these sorts of situations, which made me close the card to begin with.

So now my money is in Capital One’s hands where I did not want my money. I was not even contacted by Capital One that they had my money. I had to call Capital One and basically beat the info out of them that they had my money. So now I don't have the product and I don't have my money. Now I have to try and pry my money out of Capital One’s hands, which even if I get the money back will be a big battle. I am most likely now out $316.38. I was basically told Tiger Direct did their part and that it is now my problem.

After countless times of turning it on and off--all the normal stuff you do when a computer doesn't work--we finally realized it was beyond what we could do. The internet connection part went out for good in the middle of my semester at college.

We first called the place we purchased the computer which was CompUSA. We had heard a rumor they were going out of business, so we quickly called them to try and figure out what to do. They informed us that although we had purchased a 3-year warranty on the computer, that in fact they could not help us at all. They had already fired their tech guy.

When we asked what we should do, they said, "I don't know. We can send you to Best Buy. Maybe they can help." Frustrated, we went to Best Buy and told them what CompUSA had told us. And they said, "Well, we can't help you. But here's a tech support in Texas you can call and send your laptop." Even more frustrated, they gave us the information, and we packaged up the laptop and sent it to Texas.

Two weeks later, we got it back, and it was working beautifully! I was so happy. Until the next day, when the same problem with the internet connection happened again, and we couldn't fix it. We called the tech people in Texas, and they told us they couldn't help us. So they sent us to Radio Shack, hoping they could help us.

I shall spare you the rest of the details regarding the fact that we sent it to three repair shops over the course of about 6 months--all over the country. We took it to every repair place in town (Radio Shack, Geek Squad, The Works). And it was "fixed" four times but broke within the next day just as before. We were quite irritated at this time. So we called the HP people and complained.

They had literally forgotten to tell us that the laptop I had purchased was recalled due to the exact issue of the internet connection and had been recalled for over a year. I was livid.

To make a long story short, a tech place in Texas (a different place) finally promised to send me a different laptop of "better or equal" likeness. I was rather excited. All my music and pictures were on my old computer, but I had come to terms with the fact that no one could fix it. The day came when my laptop came. It was a **.

It was a business computer, twice the size of my old laptop and with none of the perks of my old computer. It was refurbished and ugly and had the basic programs--nothing fancy like my old computer. It worked, but there wasn't anything about it that I liked. It wasn't even new; it was just some random computer they sent me.

Unfortunately with CompUSA going out of business and all the other tech places coming up empty, there's no place to call or email or go to to complain about this problem. It's like I'm stuck in limbo with a computer my parents didn't pay for. All I want is my old computer fixed for good, or a new (or refurbished one) of equal or better value.

I would be happy to get the makes and models of my old laptop and the one they sent me, if this makes it to anyone who cares about my case. When CompUSA went out of business, so did my computer basically. No one could help me, and basically my computer and everything that comes with it doesn't exist.

How could this have happened!? Why would my new CC number show up under my old shipping and billing address? Why was this billing address not verified with my CC company before the purchase was finalized? Had TD contacted my CC company to verify the correct billing address, TD would have noticed there was a problem. I contacted TD on several occasions to sort this out. They indicated to me that TD doesn't make mistakes and their computer programmers are perfect, and the problem resulted from user error. They said that TD did their part and shipped to the address they had on file (which I had changed), I was to take this up with fraud from my CC company, end of story.

Over the next eight weeks, I left a number of messages, talked to different customer service personnel, all of whom escalated the problem to their supervisors and promised to call me back, but not a single one ever called back. I asked them to speak directly to the supervisor, but they insisted that the company policy was not to allow the customers to do so. They would not even give me the e-mail address of any of the supervisors. Two of them talked to their supervisors and advised me to wait until the manufacturer's warranty expired and then contact the extended warranty provider. I pointed out that this was fraudulent and I would like them to give that advice in writing. They did not.

Finally, on 17th July, I came across customer service representative, Karen **. She also promised to escalate the issue to her supervisor and advised me to not contact the extended warranty provider as they would look up the records from Pioneer and recognize that the problem had already been reported! After another three weeks of phone calls with no response on most of the occasions, she finally asked me to provide an estimate of cost so that Tiger Direct and Pioneer can work out cost allocation. I faxed the estimate from a Pioneer service center to them but received no response for another 2.5 weeks. By this time, it was mid-August. The Pioneer warranty had expired even though the HDMI board problem had been reported earlier and I still had no resolution.

In mid-August, after two months of persistence, I was finally put through to Geraldo (Gerry) **, a supervisor. He was very sympathetic and promised me that he would be the last person I would speak to and that he gave me his direct extension. He also advised me to contact the extended warranty provider while he and the product manager would try to resolve the impasse with Pioneer! I pointed out that this was fraudulent. His response was that since Pioneer refused service, the HDMI problem will not be in their database and therefore, it would be safe to obtain service from the extended warranty! For the next three weeks, I left a number of messages for Gerry but received no response from him.

Finally, I complained to the Better Business Bureau of Florida. It prodded Jonathan ** to call me. I pleaded with him to either pay for the repairs to the TV or refund the cost of it. He refused to do either saying his supervisor did not approve it. I again asked to speak to the supervisor (Gerry **) directly. Three weeks after my last conversation and five months after my initial complaint to Jonathan, I have been unable to talk with the supervisor to resolve the issue.

Feeling somewhat taken aback from by this extraordinary to essentially "hit the highway and beat it", I calmly let him know I wouldn't be leaving a good review and would explain this circumstance accordingly on a consumer site. The rep. was quick to accuse me of attempting to blackmail the company and would transfer me to his supervisor. After about 5-7 minutes of what I believe to be a penalty hold, the same rep. came back on the line just to let me know I would be responsible for shipping costs. My reply was that this had been explained by him and probed when he would transfer the call to a supervisor. Certainly, as a consumer of a business in the economy, one does not disrespect a customer to the extent of being accused of blackmail. Perhaps another 5-7 minutes of a silent hold later, the supervisor came on the line and I had relayed the events of which had occurred between his employee and me.

My request now was to agree to ship everything back, obtain RMA numbers on all items and purchase nothing now or in the future. In the end, Tiger Direct not only lost my recent business but my future business and has gained one unhappy former client who merely asked for them to back their product equal to that which is being offered less than a week after the sale. They couldn't and I am losing roughly $100 on shipping costs to either FedEx or UPS and they'll need to discount the items as open-box goods for a much greater margin of loss than had they simply backed their product equal to that which they offer only days later. Such a shame. And I had asked for the warranty to only be extended on one computer, the one delivered yesterday.

When I called in this service issue, they asked that I send it to Radio Shack in Macon, Georgia, which I did. I was told in seven days that I would hear from someone, I never did. When I called in, they had no update for me. Then, I called and spoke with the Circuit City Advantage service center. At that time, I was told that I was getting a mother board as a replacement and my computer was still being worked on. I told them that I had no update on my computer and no one in Radio Shack seem to know the status of when I will get this returned to me.

At that point, she put me on hold then the line dropped. Following that, I called each days for a week staying on hold to get dropped 20 minutes later. This went on for four days then I called Radio Shack and was told that my claim was denied for heat damage. No one contacted me. In addition, I have a full warranty that covers everything, that is the reason why I paid for it.

I go on line and I see that there are tons of complaints like mine where claims have been denied for no real reason. Furthermore, I received no correspondence as to what took place. How did I go from them repairing my computer to them returning for a reason that is all ready covered in my plan to begin with? I want my money back if they will not honor the agreement. I want this resolved and I want it recorded that this company does not honor their agreements and terms.

So, their solution was to transport the TV to the service office in Napa, CA which would lessen the cost, so they said. After looking at the TV, the lamp needed replacement and also a part called "ballast" that is required to stabilize the lamp from moving and avoid it from burning out again. After waiting for a week I called and apparently they told me that ballast is a discontinued part which meant if they replace the lamp without the ballast, it will still have a problem in the long run. I believe they tricked me to bringing in the TV so that they can sway me by offering me a new 55-inch TV with a two-year warranty but I had to come up with $400. Yes, it sounded good but I didn't buy into it. I thought what a slap in the face. I've already paid enough money out of pocket and still without a TV.

I'm upset with Circuit City and Sony because I wasted my money, time and many stressful phones calls I dealt with to say the least and that I bothered to think that purchasing a 5-year warranty should have covered the problem. I also came to find out talking with Sony that there was a recall on the my TV because of the lamp issue. So when I questioned Sony why wasn't I notified, they had no real answer for me. I believe I should not have to come up with money to resolve this issue and, again, the fact that I paid for warranty should have resolved it. It has cost me two service call fees at $95 each, lamp part at $250 which a total of $440 out of pocket and also 5-year warranty that is useless.

I understand that Circuit City is now out of business but that does not excuse them from taking advantage of "their" customer, or responsibility, who deserves to get the support and attention that they need and paid for. The unfortunate thing of this incident is that I now have to think it through when purchasing warranty for anything that I buy. With this current economy we have here in the US, who's to know what company will go out of business next. I appreciate any help you can provide and advise me of what next steps I should take.

As of late, we were told they would send us a replacement TV (based on specs) that was equal to the TV we have now. Upon researching the TV offered, we found that not to be true. It was indeed a substandard replacement. The attitude of the staff is horrible, and the ability to contact anyone higher up than the call center TAP supervision is difficult, to say the least. We were actually told that we should be happy accepting the lesser newer version TV because it would be better than getting a refurbished one. Gee, thank you so much. We’re still trying to get to an even resolution. We don't want more than we are owed, but we want what we are owed. That's a lot of money to us and this is our valuable time and efforts that we now have to put in to fight for something that isn't right. I'm reaching out in this forum because I feel we may need help. And if there are others, then gosh, something needs to change.

We then asked to speak to Mr. Carlos’ supervisor. We were directed to Mr. Roy **. After explaining the issue to Mr. Roy, we were again told the matter would be investigated and that he would call me back in a "couple of days." After one week had passed, we called Mr. Roy again and were told that he needed to contact the warehouse and would call us back. After leaving messages with Mr. Roy and getting no response, we contacted Customer Service and were told that the credit would be issued. Ten days later, the credit was not issued and the Customer Service department was contacted again. After explaining the issue and asking to be directed to a manager, we were put on hold indefinitely - no one ever came back to the phone.

The next day, we were told by Customer Service that we needed to speak to our account manager, Carlos **, to get the matter resolved. After a brief explanation of why we did not want to discuss this issue any further with Mr. Carlos, we were told that Roy ** would be able to resolve the issue. Again, we explained that we had tried several times to resolve the issue with Mr. ** and did not even receive a call back on the status. We have attempted to get this $133 refund for returned software for 2 months. To date, the issue still remains unresolved. Tiger Direct's "customer service" is the worst I have ever encountered. When our church has other orders to place, we will certainly not use Tiger Direct.

I got on their website and logged in to our account and invoice number ** pulled up in the amount of $805.25, so then I pulled up the invoice for order number ** in the amount of $838.94. At this point, I demanded to speak to a manager. Denise refused to transfer me to a manager stating that she could handle the issue. I ended up ending the call with her and calling back and talked with Terry. After explaining our issue, she forwarded me to a supervisor (Bridget **). Bridget assured me that the issue would be resolved. She was going to fax a release over to Regions (our bank) to have one of the holds lifted from the account. I was fine with that. Friday, upon reviewing our bank account, the two holds were still there. I called and tried to speak with Bridget again and I was told several times she was either away or busy. I got transferred to her voice mail and left her a message. Meanwhile, I told my husband that we may end up with two orders and he need to refuse one of them, which is exactly what he did when UPS arrived at our house with the shipments.

On Saturday, I again logged on to our bank account and noticed that one of the holds for $805.25 had been lifted from the account and the funds where available to us again. So at this point we assumed that everything had been taken care of and we would not long have to deal with TigerDirect. Monday came and I logged on to our account and it was balanced as normal. Everything seemed fine and normal. Then Tuesday I logged on to our bank account and it was negative (-$227.15). TigerDirect had proceeded and charged for $805.25. So at this point we have been charged $838.94 and $805.25. I called and spoke to Albert. In detail, I explained what had happened. He told me that he could not handle this type of issue and would have to try and get me over to a supervisor. After being on hold for 30 minutes, he finally transferred me to Mike **. Mike told me that he did not see two charges to our card and I would need to send him the banking information. At 2:25 pm on 7/28/09, I faxed over our bank statement. I waited a little while to make sure he got the information I had faxed over. I called him back with the bank on the line at 4:45 pm; he told me that he was processing a credit and sending us a return shipping label.

I again told him that I did not need a return label. We had already refused the second shipment they sent to us in error. I also informed him that his websites states the items have already been returned. I also inquired about the overdraft charges and he said it was an enormous amount and it would have to be considered once we fax over the information. It is now Wednesday and our account is currently overdrawn (-$588.78) and we still have two charges for one order that we placed. The account is going to continue to get worse if this is not fixed immediately. I called and left Mike a message this morning at 10:14 am stating this very thing. I do not want the account to get worse, but we still have two daycare checks that have not cleared the account. These checks total $431.00 as we have 3 kids in daycare. I have yet to receive call-backs from Mike or Bridget. I would like this issue resolved and to never have to deal with this company ever again.

I just received a call from Purolator, which said that Tiger Direct does not accept packages that aren't prepaid. While this may be true, I was told the contrary by the first representative I talked to. I would have chosen a cheaper shipping alternative had I known that. I called customer service again (now apparently a Canada-based one), and I was told that nothing could be done and that I would have to pay for the return's shipping cost. When I insisted (quite politely, I might add), this representative did the rudest thing possible - he just hung up on me. Also, when I received the headset, I contacted Motorola to confirm it was broken; but they told me that since it was bought from Tiger Direct, which is not an approved Motorola seller, the manufacturer warranty is void. This is actually misrepresentation.