Norton Reviews

It's easy to download and install, which is the only thing I like about Norton. No customer service representative needed during this time. However, I find it hard to understand and navigate, and the interface needs to be clearer. Also, forced popups all the time is annoying.

Norton Antivirus includes deep scan for viruses, trojans, and malware. Also includes a firewall and recycling bin cleaning. However, it can be a bit intrusive on your system, and difficult to uninstall if you wish to do so. I think this might be troublesome for less savvy users. Also it can be a bit pricey. Nevertheless, it is simple to install, but it can be time-consuming. I typically update the software annually. I have no need to contact customer service and I find it very easy to use.

When I was in college my father purchased Norton Antivirus for my laptop. The first version was very slow. There were too many pop ups due to home use. But whenever I upgraded to the newer version it speed up a bit. Installing the program was easy. First you download the Norton remove and reinstall tool. Next you go to the download window and read through the license agreement that comes up. Then you will click agree. Next click on remove and reinstall, continue or remove, and finally restart your computer. Norton is somewhat obsolete though as compared to other antivirus systems and a lot slower than some other systems I have tried. Otherwise, would recommend Norton to others.

Buy it, download and install. Not too difficult, a bit slow to load but alright. But not quite as advertised, supposed to be lightning fast etc, but not my experience at all. It slows down my computer and too much advertising comes with it with no way to stop the ads from coming. Also when I used the backup it takes forever to load what is saved back into the computer and customer service says it is my fault, pretty poor. Overall it is ok, but I do not use anymore, too ponderous and costs more than it is worth.

It was installed automatically, no problems. I entered the software key and it installed fine. I like that the software runs quietly in the background and doesn't announce everything it is doing and that updates are automatic and I don't have to worry about remembering to update. Its great graphics keep getting better but in a security software a lot of times it's unnecessary. I don't like the amount of resources it uses at times.

Norton Security was pretty straightforward with the instructions but you have to remember to allow the changes to happen or otherwise you risk the chance of not having the software downloaded. Corrupted installations are also a risk that you can run into while downloading. I'm not too savvy on the technical lingo, but I enjoy the pop-up block features as well as scanning suspicious material before downloading and these are top features I tend to look for when I'm looking for antivirus software. Norton is rather popular as well. However, some websites need to marked as safe or they will not be shown and the user has to keep in mind to make sure that their websites aren't blocked as well.

The installation was a bit tedious, the entire process. I have to download and go through all the steps. It took too much time, I had to wait for it all to happen before I could do anything else on my computer. But it protects my computer, it cleans up my drive and ensures that I am safe. It also alerts me when I need to do a run through again to make sure it's ready. But I have to manually clean up the Trojans, etc. I wish it was more independent. I'd like to not have to worry about what's going on in the background.

Norton Security was always easy to install and use. Like most software, just click 'next' to install. It has always worked well and they've been one of the best for a long time. Software is always up to date which is good. Although in the past I had trouble fully uninstalling it which was annoying and I had to download a separate tool just to completely remove all traces of it.

Norton Antivirus software is hands down our favorite because it is low priced, gives me information as to what is happening at least monthly and automatically updates. Though sometimes the auto update has inconvenient timing. However I like Norton better than anyone else. It was extremely easy to install to my computer, my husband is electronically challenged and even he could install norton antivirus software to his own computer.

Installing the software did not take much time and I just had to let it do its thing and restart my computer. I don't really have to think about it that much and it gives me reminders when I need them. It’s very easy to use and I like that it keeps my computer virus free and doesn't have annoying updates all the time that I have to stop what I am doing. It also lets me choose a time for updates, so it is very convenient. But I would change the software so it could be more personalized and have it do updates or sweeps at more personalized times. Or I wish it could do these things while I was not actively using my computer, so it did not interrupt whatever I was trying to do at the moment.

It was beneficial at the time that I used it. I am not very good with computers and fixing malware problems, so it prevented problems and gave me peace of mind. It did its job. The only problem was I had to completely buy a new code even though the subscription hadn't expired yet because I had been logged off, and didn't keep the code that came with it. Once I added the new code, it was very straight forward. It was easy. I did not have to interact with anyone but the person at Best Buy who sold it to me and explained the process.

The Norton antivirus software came pre-installed on my computer which I liked and I didn't have to do anything. I liked that it would clean some of the viruses off of my computer, remove and delete them as well. But it did not do much more than that. It would never get everything at once. It also was a huge memory hog, so I could only use it when I was away from my computer for hours at a time. Not worth the money.

There are features I like about Norton Antivirus. It seems quite easy to use and understand when it alerts you of an issue or problem with your device. It's quick to give options on how to fix or ways to come to some sort of solution to the issue your device is having at the time. I hope that customer service would be helpful if I ever needed them as I don't have very much patience. It seems to work just fine and seems to do what it was made to do. I have been satisfied with this program. Keep up the good work and no complaints from me.

I feel very comfortable having this program. It defends against viruses, spyware, malware, and other online threats. I like protecting my identity and online transactions and I feel it spot threats very quickly. I also feel the home network has a firewall. I like having the icon on the desktop so I can easily check everywhere I need to be. I also like that when it finds a virus or malicious threat it will deal with it effectively. I installed it and the whole process of installing it was easy. I use it on tablets as well. Also, customer support is great. In this scary age of identity theft I have peace of mind that Norton is going to protect me. This is the best one out on the market and I will always rely on Norton. Family and friends ask my opinion and I always tell them Norton.

Norton Security did a pretty good job of protecting my computer when I had a Windows computer. It's fairly easy to use, and I felt like I understood how to use it immediately. It made intuitive sense to me. However, I would like there to be more features provided and for it to be easier to buy once and not have to keep purchasing when the trial or the contract was over.

The Norton Security software was very easy to install but I do not like the software. It created too many problems with other programs and software on my computer. Deleted it after it kept interfering with other programs and once the trial was up.

The Norton Antivirus software is very easy to install and use. I have never had to call customer service, but I think older people do have trouble installing it. My grandparents needed my help to install their program. But the software does a very thorough job of removing viruses and protecting my computer from future viruses. It works more efficiently than these other bargain brand programs. It does make the computer run slower though and it's also more pricey. However, the value match up to the cost. Although, maybe paying a monthly fee would be better than making customers pay everything upfront.

It was easy to install. I didn't need help from a customer service representative and I was able to complete the entire process quickly. It has been a while since I installed it and it does a good job of protecting my computer for an inexpensive price. It would tell me when there was an issue and the best way to resolve it, but if it was something that I didn't think needed fixing it would let me mark it as an exception. But it prompted me for updates or to upgrade to a paid version a lot and that was frustrating. Also, it should make it a little easier to understand what bugs and potential viruses are being found and perhaps with suggestions of how to avoid them in the future.

I like Norton Security’s protection updates and that the software always seems to do tasks that I need it to do. It has also kept my computer virus-free. I like the mobile app too and the fact that you can pair it with devices. It’s easy to use and access and seems to update frequently which is good. I do like getting the reminder about the automatic renewal. Just wish I got more than one. However, its price is a little high. I've also had issues with it freezing up mid-scan which can be frustrating because the full system scans can take quite a while and time is of the essence these days.

I like it when Norton autoruns in the background, it was easy to install and user-friendly. And it was free for a period of time. To install it you put the disc in, or download the software, save and run it to install it. Pretty self-explanatory, so I didn't need to call customer service to assist me. However, I didn't like the times that it would start running in the background as soon as you boot up. I realize it's probably because it hadn't been run in a while. Overall, not a bad program though.

I liked that Norton didn't seem to bog down my computer and make it run slow. It also seemed to catch virus attempts very well. Also, I remember it being easy to install and use. I believe anyone could install this program with ease. I didn't ever talk with a customer service representative about any issues since none appeared. It could be a lot cheaper, though. I like the free versions of the software.

I like the Norton antivirus software protection for the price, and I have found that it is quite simple to install and use. I like the reminders to update the software. However, I do not like that the price has increased for the Norton antivirus software product recently in the past few years. If a company wants to keep business, prices should remain the same over time.

Norton is always looking for ways to improve their antivirus software and quick to capture viruses or adware that hackers might be trying to install on my computer. Installing the software is very easy and generally there is a download link and once downloaded there are step by step instructions for installing and many times it's just clicking Install or Run. Norton packs a lot into the antivirus software and it had been updated to include adware protection along with antivirus. Very confident in Norton antivirus.

I have been using Norton Security for several years on all my computers/devices. Easy to use and reliable protection. The installation was also quick and simple. Definitely user friendly so much so that even a computer novice could do it. I would recommend the software to anyone looking for reliable security. The customer support is also top of the line - quick and reliable.

Norton is very simple to use on my computer. I like how it protects from viruses to make sure my computer runs smoothly throughout the time of me using it and keeping my computer safe from any harm to it. I can get the best protection needed so my computer runs faster than ever before.

Norton is easy to install and to use. I used a disc to install the antivirus software. It was quick to do as well. Directions were given for each step and I didn't need to use customer service. The software scans my computer regularly and protects it from malware. There is an icon on the desktop that you can use to run extra scans if needed. However, this antivirus software is expensive.

Norton Security came on the computer when I got it and I never interacted with the customer service representative, but the antivirus had a few problem that I should have. It was really slow and would make my computer run slower seemed like especially when running the scan although I seemed to have the same problems even when I didn’t run scans. I liked that the antivirus would do checks automatically without bothering me about it constantly like others do, but sometimes it would still bother me about updates.

I like Norton's ability to rid unwanted malware from my computer. The software was easy to use and kept my computer clean and up-to-date though a quicker turn around would be nice. Also, I would like to have the ability to know more about what is infecting my computer and dangerous it is and to have instant success when a malware infects my computer. Other than these, installing Norton antivirus software was easy. I did not need to contact a consumer representative. I just simply downloaded the software from the internet.

The Norton Antivirus software was provided by employer. The company trusted the brand. All computers were provided licenses for. I like that it safeguard your identity and online transaction. The software is also user friendly and easy to install. It is schedule to run the scan on the computer and it runs in the background. Customer service is also available if needed. Norton Antivirus has been around for a while. Price can be more competitive though.

Last time, Norton Security was in disc form so that was easy to install and use the program once on the computer. You simply put it in the disc reader and put in the code. It protects PC from virus and notifies you the instant they find them. They also clean the virus from your computer and gives you advice on what pages to open and what not to open. Would improve, though, the effectiveness of getting rid of any virus off my PC and offer more protection when it came to preventing virus in the first place by restricting or heavy warning of a site known to carry harmful virus.

I found the installation process to be relatively simple and not confusing. More often than not, the directions to download could be found on the web. In my experience, the software was often pre-installed on computers purchased at big-box stores like Best Buy. The process is relatively simple. But I found most of the software to be annoying; it uses a lot of computer memory to run properly and consistently. Also I was not impressed with the functionality and the level of protection it provided.

I like that Norton Security makes sure that they are safe, remove viruses from the websites that may have them if you visit them and they make sure your stuff is not infected whenever you are asleep at night. Often, it takes only 5 minutes to wipe viruses from your computer and all the files. It takes three days to install Norton but once it is installed, it is easy to use and everything is great. They also have a hotline for help and advice. The cost for the program is about the same as a pizza order which for me is affordable. However, I do not like that it requires a monthly fee. While the program is not expensive, the constant charges add up to a lot of the entire electric bill. And that’s terrifying especially in the summer months.

Norton Security makes me feel secure, as my computer is monitored twenty four hours a day for virus. I like the fact that I can connect technical support twenty four hours a day and that customer service seem to always be able to address and resolve the problem. The installation process is easy too. I just go to the Norton website and download the antivirus software. I wish it was less expensive though. Other than that it is a good product which I have bought for a number of years.

I like how it works but does not send constant messages or feel the need to always restart our computer. I have easy access to information and solutions about it. I hate when it just completely blocks websites and its impossible to get on them. On the other hand, it is easy and simple to use. The website system you downloaded made the installation process painless and super easy. I also did not have a hard time because my mother had already been using the system so she knew how to install it and get it to work.

Norton was very secure and I liked it a lot. It was a great software. My whole family used it. Norton was our first antivirus software that we ever used and didn't want to change it. Installation and use was easy. Downloading the software was simple and the scans were easy to do as well.

This seems to be the standard that my son likes to use. He is the one that does all of the installation of any new programs on my computer and comes to my house and does check-ups on my computer often and also remove anything that has been added that I am not aware that's been added. He is an IT professional, and I trust and follow his advice. It was easy to install and even tho it seemed to take a long time, they did keep telling me (via message on screen) what was going on so that I could keep track of the progress. However, they give too many reminders. When I am in the middle of doing something and they suddenly put something over what I am doing. I would much rather it be in a smaller box and then I can see it when I finish up with whatever it is that I am working on.

The program is easy to use once it is installed into your system. The software is self-explanatory and easy to follow even a literate child or a computer inept adult could do it. I loaded the disk into the computer and then clicked appropriate actions. But it could be so much easier if it was a one step process. A quicker install time would greatly improve the experience for most. Time is so limited in our busy lives that the amount of installment time is just too long.

The process of installing Norton antivirus software is extremely easy. No help was needed from a customer service representative. I did it alone and I am not that computer literate. When new viruses emerge, your computer's Norton antivirus is updated to cover those viruses and it's all done automatically. However, it affects my computer badly and I have to have it repaired to handle the changes made by Norton antivirus software.

Norton Security was easy to use and had automatic sweeps so it could catch viruses and things before you did. I also liked how you could automatically choose if you wanted to check your computer, and it provided steps on how to fix the issues. Installing it was super easy, I was able to do it on my own by following the instructions. The product to use when running the checks and fixing issues. Is also very easy to navigate. It's only good for 2 years, before having to repurchase it again. Increasing the time you have it would be better though since it is a bit pricey but very worthwhile or could discount it for users after so much time. Overall great product that performed excellently.

It was very easy to install and use. I did not have to contact customer service to install or use it. It was very user friendly and pretty self-explanatory on how to install. It has an easy interface to use, for beginners and professionals alike. Also, it doesn't take up much room on your device and it seems to catch most viruses that you come into contact with online. But it doesn't seem to catch all viruses and it definitely doesn't detect malware on your device. It always did seem to freeze up my computer a lot though when it was doing scans or checks.

I wasn't getting what I wanted from Norton Antivirus and I stopped cause I was having too many problems with my computer losing programs, getting hung up. A lot of what I do on my computer wasn't compatible to Norton. I was constantly taking my computer in for repairs or rework. And since I'm not computer savvy, I depend on my computer store every time I run into problems and it gets pricey to keep getting it corrected. We decided another program suited my needs so much better and since I took Norton off I haven't had any problem.

Norton Security seemed user friendly and easy to use. I feel it was pretty effective in removing viruses and protecting my computer. However, I wish it had a clearer list of the viruses and what is needed to really improve the system. I didn't like you had to get updates all the time. I also wish that it had a bit easier and quicker features to use on it. Overall it's pretty easy but it could use a bit more retuning.

Easy to use, however there is no point to using Norton. I don't like it, and would rather use whatever Microsoft has enabled by default. It's not free, slowed my computer, and took up space in the task tray.

Norton Antivirus software protects my computer from getting any viruses even when I accidentally open bugged files by downloading emails or other files. It was very simple to install and it is quite easy to understand the reports that the software sends me. It is also simple to run a check on whether or not my computer has any viruses. But it often comes up with annoying popups when I'm trying to do something else, distracting me or making me lose my spot in whatever I'm doing. Very good experience all in all though.

The Norton antivirus software is easy to install and updated with minimal effort. The program basically installs itself. The cost of Norton antivirus software is expensive and I feel that I am paying for the brand mostly. Also, it does not readily explain where certain problems come from. But I like that this software runs regular antivirus checks and provides reports. The software provides regular updates and isolates problems with the computer or laptop.

Norton Security basically works by itself. Just click a few buttons and it installs the program itself then ask you a few questions which you click through and then it begins installing. After it is installed you click run check and it can go through the computer and scan for threats. You then have the option to choose what to do with these threats and your computer is protected. Norton offers many features that allow you to protect not only the computer from being attacked but also your life and everything you store on the computer that represents yourself. However, the biggest issue is that it is a bit expensive for the price you are paying and the length of the protection. It is also difficult to know how well it is protecting me. It says it has stopped attacks but who is to know if this is true or not.

I like that Norton Security has a high-quality product that I have used and I know can be trusted to work well and keep all viruses off my computers. It is easy to install and not difficult at all for those people that know how to operate computers. I have had no issues and I haven't had to deal with customer service for their products. But I would like to make it more accessible and cheaper and have a way to use on all my computers for a decent price point. Also make up some kind of rewards program for loyal users.

It was the cheapest out there and very efficient. It was readily available at the store I went to and you can easily purchase it online also. Super easy INSTALLING PROCESS, just follow the steps on the screen or on the box.

The design is nice. I like the colors and the price, and that it protects my computers from many viruses. Installing Norton Security is somewhat self explanatory and everything is written but someone who's older or who don't know how to work a computer can have trouble. Also, sometimes it does not work like it's supposed to.

The installation process of the software was relatively simple. I went to the website, bought the service, downloaded it and installed it. I didn't need any assistance from a customer service representative. I really enjoy the fact that the software notifies me if there is any malicious software that is downloaded and I really like the quarantine feature for when I accidentally get malware or spyware. However, I dislike the fact that sometimes the antivirus software interferes with some of my games such as World of Warcraft. It makes them runs slow and sometimes I have connectivity issues.

It is very easy to install and use. I signed up and installed it on my own. It is exceedingly easy to use and no problems at all. I like the safety of it - catching dangerous sites and warning me. I feel good about not getting a potential virus. I have had virus in the past and Trojan horses. This ruined the desktop that I had at the time. But I wish the antivirus were cheaper! But free is not always the best and I will pay more for the product, it is certainly cheaper than having to get my device fixed or buy a new one. All in all it is worth it.

The Norton Antivirus software was easy to install and use. I like how it provides timely accurate updates to block and contain known computer viruses. I felt like my information was always being protected. The cost could have been a bit cheaper, but the features are good to work with. I would recommend using it to others.

I did not like Norton Security, it wasn't easy to use. It’s difficult due to extra features as well as it already coming installed on my computer and overwhelming me during the set up process. It had a lot of tedious hoops and then afterwards kept wanting to update. It’s also vocal about scans at odd intervals and kept interrupting work. I couldn't have a break from all the authorizations that I had to make, but I did like that due to all these authorizations I could pick and choose what to let happen. The software should have less false alerts and notifications too. It should also improve on running quietly in the background. I do not log into my computer to play with my antivirus much like I don't go to a store to play with the security guard.

It was very easy to download the Norton Antivirus software. I did not need any interaction with a customer service representative during the process because the instructions were very self-explanatory. When I used Norton Antivirus software I liked that it constantly scanned my system looking for viruses and malware. I also liked that I could have full system scans on demand whenever I was worried about my computer's performance. However, I would like to change how the Norton Antivirus software constantly asks about updating to the paid version. Every time I turned on my computer I would have to wait for the Norton Antivirus software pop up to come up to clear it out.

The Norton Security software is very good to use. It's user-friendly and the service is supportive. It was easy to install. Quick fix and does not requires stressing out. The software acts a little tricky at time not letting you do your job but I would love to use this software in the future as well.

Norton Security is a very quick system and I don't have to wait a very long time in order to get my system going. It is intuitive to use and I don't have to be an expert. It took a while to understand the installation process but it was relatively easy to install, and I did not have to interact with a customer representative in the process. Some of the features are also either confusing or don't seem too pertinent to what I want to use, but I suppose all people need to be included and it is necessary to include things I wouldn't use.

I like the ease with which I can see whether something is affecting my system. Fixing them was also very easy. It directed me through all the steps I needed to take. Everything was very simple and straightforward. It was very easy to install Norton antivirus software as well as to use it. I did not have to have any outside help. I appreciate the logical steps it took to set everything up. It was also quick so I could get on with my regular routine in a timely manner.

Norton antivirus software came pre-installed on my computer so it was relatively easy to set up. I just paid for it and was done. The software overall is very easy to use. The feature that I like about the Norton antivirus software is that it consistently detects when viruses are trying to attack my computer. It protects my computer against all viruses. A feature that I dislike about the Norton antivirus software is that it has to be constantly updated. I feel like every time I turn on my computer I need to update it.

Worldwide virus tracker/board was interesting. It gave me some alerts. Allowed me to quarantine cookies/non threats. It was useful enough and I got it at a discount from Amazon. However, it let in a virus. It was fully updated and had been working fine. But I ran another program and that program stated I was infected. It was ok, I felt protected until a virus hit. Slowed down my computer a little even before the virus hit. That had me quit Norton after two years of use.

Norton Security works. I never got any viruses, so it did what it was supposed to do. And then I didn't use it any longer. The software is also not difficult to install or remove. But it was a memory hog and it was replaced with something else.

Installing the software is fairly easy and self explanatory. It pretty much walks you through the process. If you do not know much about computers Norton is easy to use. I like their Security Suite, which functions as a complete unit. And I think it protects you in all areas (Firewall, ads, viruses, etc.). But the software should allow you to set limits as to what it blocks or change the blocking capabilities depending on the user id and password. There should also be easier cleanup to remove viruses.

I used Norton because it came pre-installed on my computer - I guess the convenience of not having to do any extra work was nice. The program ran in the background while I was doing other things and didn't require much supervision from me. It was very unobtrusive but I stopped using Norton because it was really slowing down my computer's performance. This was several years ago, so that problem might have been resolved.

Norton antivirus software is easy to install and I was able to complete it on my own with all of the instructions and steps that were provided. I liked using the Norton antivirus software. It is easy to use and keeps everything up to date without much effort on my part. I feel like it did a good job at keeping my computer safe and free of viruses.

Installing it was a very quick process. I purchased it from the website, and it downloaded to my computer in a few seconds. I did it by myself in about 30 minutes. I have used Norton for a few years now. It's safe and extremely easy to use and understand the program. It is able to protect multiple computers and devices in my home. I like it.

My dad knows about computers so he found a free version and downloaded it and set it up and ran it. Also, he showed me how to scan my computer and it's easy and cleared a bunch of viruses and garbage from my computer and also protects for the future. I like being about to use my computer because Norton makes it safe. Also, it's easy to use but maybe making it more clear where the viruses are hiding and where they ate getting cleaned from to ensure they are completely gone.

The Norton Suite I have on my PC is the one from Comcast/Xfinity. Norton allowed Trojan DNS Changer to infect my computer. After speaking with Comcast they assured me that Norton tech department would help me to resolve this problem. After several phone calls they wanted to access my computer remotely. With all due respect I am not letting some unknown person, in god only knows what country to play around with my computer, and for $99 and if it was not removed it would cost more money for further attempts! I am now going to review Kaspersky and a few other highly rated programs and buy a full program with USA 24/7 support.

My husband installed the software and said it was pretty easy to do. He did not encounter any difficulties. Once installed, I don’t have to do anything. It has been easy for me to use it and it runs itself. I like that it makes me feel confident and I feel fully protected from threats and viruses. The software takes care of everything for me. But it is sometimes annoying because there are too many pop-up messages. They seem to come up a lot and sometimes they are things I don't particularly need to know. I also wish the software's a little more affordable.

I like that it's easy to set up and use. I like that I can use it on more than one computer and laptop. When I first tried it, it was affordably priced and comparable to the other antivirus software on the market. However, I switched because I wanted to try a more affordable option, but after trying something else, I may return to Norton depending on the price. Overall, it was very user-friendly. I did not need to contact customer service. This was extremely important for me because I am not a tech knowledgeable person.

I like using the Norton antivirus software because it is easy to use. I do not like to put much thought into running a clean PC and Norton does the job for me. There was a setup wizard that walked me through installing my Norton antivirus software. That made the process very easy. I wish that antivirus software would come included with all computer purchases. It is considered a pretty basic need for all computers to have this software.

Norton seemed to really protect my computer from different viruses out there. The scans ran on their own, or I could run my own at any time, which I like. However, the price is a little bit steep, but it worked to protect my computer. Overall, it is very easy. I did not have to interact with their reps but they were there in case I did, either by chat or phone. I am sure they would be very helpful if needed.

I like that Norton Security was internet security and good for more than one device. I like it that it did not load on my computer and that it checked things frequently without me having to activate security scans. The install went quickly. It was a good process but I once had to call customer support and uninstall the old item and install the new software and that was a time-consuming process. The person was very helpful but the accent was very strong. The program itself is good but calling customer support meant at least an hour on the phone. The people were very helpful and very kind but it was just a very long process and sometimes we don't have that time.

The process to install the software was quick and easy. It went step by step with the disk and I didn't have to contact customer service for any reason. The software is also easy to use and it protect the computer from virus spyware and worms. The only thing I would improve would be maybe for it to last a little longer than one year. Seems it comes around very fast but I guess to keep up with all the programs it has too.

I purchased Norton Antivirus and tried to install it. An error came up saying it can't install on my computer, and to call a number. I called the number and talk to a "Norton" person or so I thought. He told me to check some things and then described how he could take over my computer to look at what was wrong. First mistake, I let him go remote on my computer. He found a lot of errors and possible hacker threats. He said they could fix that and I needed to talk to one of their techs.

When I first downloaded Norton I got this bad feeling. IDK. So then when I got it I installed the extensions 'blah blah blah'. Then, at the bottom of my screen it said "Windows Firewall turned off". Also, it said "Virus Protection off. Click here to turn on". I was like NORTON GO DIE. I quickly pressed both things and turned them back on. I quickly uninstalled Norton, and searched up: "Secrets of Norton, worst security ever." I scrolled down a bit, and sure enough I found this website. Hopefully I can help some people by this. (:

I first want to say that the program itself is great protects your computer well. It is setting it up that will hurt your computer and your pocket book. I have used their new way by going onto their Norton.com/setup and it has burned me twice. How I got burned is there are web fraudsters using Norton's logo to enter their own site say, "We cannot set up your program because there is a virus in your computer, but if you pay $$$ we can fix it." First time scammed 2nd time computer may be infected. My problem is Norton has not fixed this problem and I am paying for it. This a warning for all who want to use Norton which has a major security flaw in their online setup. "How ironic" is this.

I discovered last month march 2017 Norton had been taking a yearly subscription from my bank account since 2012. I never received any product or antivirus and when I contacted them they refunded this year's amount of £79.99 and have ignored me since. There was no contact whatsoever as I deleted my aol email account in 2012. These people are white collar crooks. I'd advise anyone to freely download comodo dragon antivirus free. I've done so since 2012. A great, helpful company and free. No catches, no subscriptions, nothing required. Avoid norton con company at all costs. What they charge for is free all over the internet.

It's more like a virus than an antivirus for your computer. Installed Norton Security on a sluggish laptop and in proceeded to slow down even further and would not invoke some of the apps. After working for hours and hours with third world auto bots they were able remotely foul up the machine so much so that it can no longer work in normal Windows, only in safe mode Windows. Worst product ever and the most incompetent service personnel in the industry. It would have been cheaper to take it to a tech geek who can speak English without sounding like he has a mouthful of marbles.

Had an issue with Norton Wi-Fi Privacy not loading on my laptop. Did a chat session with an agent (in India, I think) who connected remotely to my machine, then totally hosed my Windows and didn't fix the problem. I was finally able to get everything BUT the KEYBOARD to function properly. And, the machine runs so slowly now that it is almost impossible to use. So, I called tech support and got India again. He forwarded my call to the Wi-Fi Privacy "Expert" in India, who was at a loss and forwarded my call to another "Expert." This time I got a woman in the Philippines who described herself as a "Customer Relations Expert." Now we're getting somewhere, I thought. Silly me.

Norton security had been expired for a few days but still allowed me to click 'renew'. Later attempted to install on 2nd computer but support tech intervened, ran a check on both computers and told me both were infected with lots of malware and other bugs that were affecting performance. Windows 8.1 laptop has been on Norton since new. The other computer is 13 yrs. old with XP. The tech advised me it was possible that Norton could not be installed on the older computer but explained that for $349.95 he would do a thorough cleanup on both laptops.

I paid Norton for about 7 years, the only time I need assistance it took my 2 days trying to contact somebody to really help me, the employees Santosh, Lyzajenn, Charmil, Bhupendar, Ankush, Simram they never help me at all. My computer is worst. Bad service.

I had a crash despite being a Paid Subscriber to Norton Security Premium, and Norton ID Protection Elite on March 6, 2017. On that day, 8 debits appeared on my bank statement all unauthorized by me. In essence, my checking account was hacked leaving me with no $$ and a negative balance. I had been unable to go to my bank until the 18th due to being sick and heavy snows. The bank is currently checking these unauthorized charges.

I was very upset when I got an email from Norton Security saying they charged my Debit Card 96.00 dollars for Internet security. First of all, I did not have auto-renew on. Second, they charged me more than double the price I could have found it for if I would have looked for it myself online. Third, they did this with no warning or permission from me 20 days before my Internet security even expired. Fourth of all, I was lucky that I even had the money in my account. The only reason I did was because I had just got my tax return. I will never use their service again. It is companies like this that I even need internet security for in the first place. To hell with them.

2 times in the past Norton Security Anti-Virus Software (up 5 computers) charge me $89.99... without my permission. I called wasted 3 hours on the phone and even got my bank involved on 3 way conference call to get my money the same day. I'm not waiting 15 days, Norton is worst company to do business with... for what! Software. They are borderline fraud. You don't charged people without their permission at the time of the sale. Even the BANK told me they have issues with this vendor charging unauthorized payment on customers... and their ruthlessness on paying customer back. I hate Norton. Now I have to cancel my debit card again!!!

Norton charged four subscriptions to my same five computers. When I found out they refused to credit me. I was on the phone for an hour with "Neil" in the Philippines who did NOTHING FOR ME! Do not use Norton and especially do not use anyone in the Philippines. Demand to talk to someone in the U.S. One hour waste of time, no solution, and stuck being ripped off due to no more time. This is why my friends all say never use an offshore customer service center. AVOID NORTON AT ALL COSTS. USE ANY OTHER SECURITY.

This the second year in a row they charged me $94 for an auto-renew on an anti-virus policy that I have cancelled at least once. It even got so bad that I cancelled my credit card (btw, a good way to get rid of MOST auto-renew services that you don't want, but NOT Symantec!) Somehow, Symantec tracked down my NEW card through American Express. (Thanks Amex! And btw your cancellation will be coming very soon as well.)

I cancelled Norton Security and auto renewal on 8/02/2013, however Norton's auto renewal kept right on billing my PayPal Card for three more years. I asked for a refund and am still waiting. This is unethical business practices and borders on fraud. Other reviewers of Norton on ConsumerAffairs have had similar experiences. Unfortunately, Norton comes install on most computers and offers a free trial period, which entices consumers to give it a try. What consumers have to remember is, that Windows also has anti-virus protection, so why bother with Norton. Norton is like a virus, you can't get rid of them.

When you subscribe to Norton they automatically put you on automatic annual renewal and I was billed for $139.41 while the current advertised price for the product is $39. They make it very difficult and time consuming to cancel. Such a shame because they have a good product and I would have been a lifetime customer if they did not resort to such unethical business practices.

Norton virus is a thief. This is the second year they’ve gone into my account and take out money to renew my subscription without my consent. Here is what happens, you buy their product and you don’t click their little box that tells you to "click here if you want us to renew you automatically next year." When your subscription ends, they send you an email letting you know that your subscription is about to end. Ok, thanks for the reminder but you disregard the email because you don’t have the money or you are not ready to renew.

Most of the calls go to the Philippines. Some of their Agents do not speak English well, are slow, not well trained, have an attitude and some lie just to get rid of the call. This is a reflection onto Symantec. Is this the type of service a customer has to endure for over ten years??? I will of course not review the service!

I just wanted to comment on people who don't know how to set up their antivirus programs and then say bad things about them. Adjust the setting that says Remove Infected Folders to ASK ME and then when you're prompted you can choose at that time. Beware, when it's set to remove folder it might be a windows program folder and then your operating system will have to be reloaded. By default it won't remove folder. This is good. I have been testing antivirus antimalware programs for years on multiple computers and the paid version of Norton with all the settings adjusted right and turned on works best with the paid version of Malwarebytes with all the settings adjusted right. There is no one program that gets it all as of yet that I've found.

Worthless garbage. After a full scan, it removed my mail INBOX completely because it found a malware in an email from 3 months ago. I had 2 years of emails so it didn't even quarantine it. It just removed ALL emails instead of one attachment. Get something else. Tech support is worthless.

I called both companies on 9-22-2016. One said I had 1000 problems and one said I had over 10,000. Both wanted me to paid $199.00. I said "no!" I already subscribe to Norton antivirus and the carton does not say what it does cover! Both said it does not cover these types of problems. Clearly states what it does. Bought at Costco. Also covers 10 machine computers or iPods or iPhones "premium" etc.

I recently bought a HP all in one then purchased the Norton virus protection plan. When I put in my product key it would not load it. It says that the product key was good but the computer was not right. This computer is new with Windows 10. I contact their gurus, they were trying to fix it but then they tried to say that I needed to spend another 300 dollars to Microsoft to fix it. This is hwy robbery.

I have been using Norton Antivirus for over 10 years. I was very upset to see that I had an automatic renewal for my antivirus for $93. When I purchased it last year it was $59.99 and they are advertising it online right now for $39.99. Not only was I informed that this was for the Deluxe package (which I did not have or want), but my antivirus was not even due for renewal for another month. They have no right to take it upon themselves to upgrade my original order without my consent. Where they get $93, I don't know, because the Deluxe package is regularly $79.99 and is on sale right now for $49.99. When I called and complained they refunded me some of the money, but I will not be doing business again with Norton.

I began to deal with an extreme cyber harassment and defamation online thanks to Twitter, Marketing and advertisement companies, have been continuously been hacking into my computer and stealing photographs and reusing them. Using images of a friend that died many years ago, family members and myself, under insulting online companies. In the UK which are one of the most Racist and Discriminant countries in the EU have been worst. Government websites, medical official websites, complaints websites have all participated in this abusive, demeaning and extremely insulting online hate campaign. Sadly Norton are participating in this. I've been trying to use their secure browser and all of my searches are completely irrelevant or personal insults.

Received bill for $117.69 for Norton renewal. Did not authorize this charge. When I called the number for Norton on my Visa bill, I got an automated telemarketing sales pitch for everything from DirecTV, auto insurance, life alert, etc. etc. and could not get a live person on the line. I disputed the credit card transaction with my credit card company and reported Norton to the California State Attorney General's office. Received IMMEDIATE response from Atty General's office and credit to my account. Norton rep left message on my answering machine that "you automatically agree to yearly renewal on account unless you opt out when you purchase this software." I will never do business with Norton again due to their sneaky business practices.

Norton scammed me out of $96 and change for a subscription renewal that was supposed to include 25 GB of backup. They just tried to charge me more when I questioned why I was not getting it.

On 13 July 20.16 I received a threat notice of a Trojan.cryptolocker. I contacted support for Norton via chat and allowed a person from call center in India to help. I was advised the threat was removed yet the following days experienced many issues with my pc. I was no longer allowed to log in at all on my computer. If it were not for my access to my MAC to research the issue this pc would have become useless to me. This pc would begin to boot and simply power off. Over and over this happened until I learned, on my own, to reboot in safe mode, which did not always work, and follow internet instructions, not provided by Norton, did I get this pc to load to windows.

I did not realize that the Norton Internet Security on my laptop, (which I DO NOT USE), was on auto-renew. (Their emails went to my spam folder, so I did not see them.) I called in to Norton customer service to cancel the renewal and get a refund once I saw the pending debit against my account. The rep basically called me a liar and told me to stop talking. Then, he proceeded to try to tell me that I had to keep it and he would only give me 50% of the purchase price back. Considering: I had not really used the laptop since I took my bar exam in July of 2015; it is now July 2016 (a year later); and I have another laptop, surface, and desktop that I use consistently, why would I pay almost $100 to secure something that does not need to be secured? After he finally initiated my full refund, I asked to speak with his supervisor.

I bought the Norton Security on or about July l, 2016 for five computers. When I installed it on the first one it had me call the company. When I did the man for the company said he would need to go in my computer and do some work to it. After he did for about a hour he installed it. The second computer the same thing about I need to call the company and he said he would need to fix it for a cost of $99.00 so I did. The third one the same thing, call the company. This time the man said it would be $399.00 to fix it. I told him to cancel the whole thing and give me credit for the $99.00 I paid for Norton and the $99.00 I paid for the man to do something to the other computer. Now when I use my computer I get a read out that says "Error" and reinstall Norton. What a MESS.

I've been a Norton (Symantec) customer for well over 20 years and the one compliment I can give them is that their products work. I've used their antivirus for over 20 years and never gotten a virus. Now that that's out of the way, let me explain why I entitled this Consumer Affairs entry "Unethical and Unscrupulous." You guessed it... It has to do with their automatic renewal feature. Now, despite not being aware and, if memory serves me correctly, specifically not signing up for auto-renewal, I somehow managed to enroll? So, today they billed me a whopping $89.99 for my two-computer licensure? I thought this was a huge jump from what I normally pay, so I stopped the automatic payment (which took 25 minutes because of course they don't provide you with any cancellation number or anything). Then I googled their current products.

I have purchased Norton Security on the Norton website last year in Nov 2015. I was told to be wary while purchasing Norton because they have an automatic renewal policy. I made my payment and purchased Norton but the Automatic Renewal policy statement appears in such a way that people will not be bothered to read it because it just looks like an ordinary terms and conditions like it appears on every website when you start downloading a software. For eg. terms and conditions if you download itunes or photoshop and Norton's automatic renewal policy statement should be designed and highlighted in a better way so that it warns the customer that they will be billed once the subscription expires.

Have used tech support twice and both times they tried to charge upwards of $99 for their service. They always go to WordPad to put info in. Always find problems with the computer. SCARED of what they can put on my computer. Won't use my computer until I can remove them. Finding a different virus provider.

I have been a subscriber to Norton for a least 18 months and have had good service and performance. Sunday 5/30/2016 my Norton antivirus software would not open to allow me to scan my computer. I contacted Technical support and received a real Smart... Technician who proceeded to inform me that my problem was not with the Norton software but with my computer because I don't take my computer in for its yearly check up. After a few rude remarks by me I requested to be transferred to another tech but all I got was that the other tech would tell me the same thing. I became so frustrated with the service I hung up and removed Norton from my Mac Computer. Not sure if I will even load it back on again or renew my subscription.

I have used Norton Security for several years and am not disappointed with the technical aspect of the service. However, I am very disappointed with the customer service. I received an email on May 9 stating that my subscription was to run out on June 13, but not to worry it would automatically be renewed. I had not signed up for auto renewal and was not happy about this. I figured I have a bit of time to deal with it or make up my mind to renew. But on the 24th of May I received yet another email stating the money had been take from my account for another years subscription. So not only had I not signed up for auto renewal, giving permission to access my account but they did so 3 weeks prior to the end date of my subscription.

On March 16th, I signed up for what I thought was a free 60 day trial of Norton. With a rep on the phone with me, we decided my computer was not able to load the Norton as it had major issues. I thought the rep was going to cancel the free trial but she did not. I contacted them by email several times and never got a response. On May 2, 14 days before trial was up, Norton took $84.79 out of my acct which resulted in a $37 overdraft fee. The bank told me that they took another $84.79 that day. I called Norton and I thought it was take care of but when I called the bank they told me they only reversed one charge. I called Norton and was hung up on 3 times! I was told I would have to pay $100 to cancel something I never signed up for!!! Please help!

I ordered the Norton Security software because PCMag rated it highly. I tried to install it several times but always came up with the same error message (even after following Norton's instructions). After an hour and a half of being frustrated, I contacted them for a refund. The first guy hung up on me and the second guy told me to go through PayPal (since I purchased through them) to get my refund because we don't do that. What has happened to this company??? I have used them in the past and was willing to give them another shot. I even had a technical issue a few years back and they got everything resolved right away. Needless to say I Will Never Use Them Again! Period!

In 2009 I replaced my Windows based computer with an iMac. The old PC was off to the land fill. I did not install Norton on my iMac. Since then Norton security has helped themselves to about $90 a year of my money even though I never approved this auto renewal. I am not sure how they even got my credit card number as I don't think I had the card they billed it to this year back in 2009. I took it up with Capital One but they sided with Norton since they are in cahoots. The best they could do for me was not bill me next year. We will see when January rolls around.

I have been using Norton Security for several years with no problems. Went to renew my security and ordered 1 x 3 Yearly Subscription and got an email informing me that the order had failed so when reviewing my order in the email they had charged me 2 x 3 Yearly Subscriptions which would explain why the order failed. Called customer service to fix this as I did not have enough money for this to transfer go through and has left it pending in my savings account. Told me they wouldn't be able to do anything as it was on hold and had to let it process the order (which was not going to happen anytime soon due to there is not enough money in my bank) and if I wanted to cancel it I would have to go through my bank.

I bought from Walmart a package that needed to be downloaded to my pc. Well I did it but it was some problem on my computer that was stopping it. Then he took control of my computer and found 100s of worms etc. When I said I wasn't spending anymore $ he became upset and I said I'd find somebody to help. He got rude. Now I've bought a 60$ piece of paper and can't use it... SCAMMM. WATCH OUT.

My issue with Norton has been resolved. Norton was very responsive to my issue. The resolution was rather quick.

I ordered the Norton 10 devices from Amazon.com. When I tried to install it it would not install. Came up with a message. I called Norton techs and they took remote control. My computer is only a year old but they told me the problem was with the server. They found many problems. The first one I contacted wanted $99.00 to fix it. He was very rude!!! The second one found a lot of problems and wanted $139.00 to fix it. I said no to both of them. I told the last one I have tech service and would go to my own tech. He tried to discourage me. Said only he could fix it.

I visited Mexico a few weeks ago. My Norton shut down in Mexico. After spending over 10 hours getting in touch with Norton Help and getting 3 sessions of helps I was told that my version of Norton will not work overseas and although I still have over 300 days subscriptions and the software operating perfectly before I flew out of Australia. It seem one has to buy new license in each new country one travels. I downloaded a freeware.

Upon renewal a few days before expiry, I lost the remaining days and started with a new 365 days. I called customer support at Norton who immediately added my lost days. My Norton Internet Security protects me well with its Firewall, auto updates, monthly reports, keeps my information private, protects up to five devices. Firstly, I buy Norton when it falls on sale. It's extremely easy to renew or install anew. I have been using Norton for years and it has always been trouble free. It has detected bad sites and informs me immediately. I never have viruses. Now and then Norton informs me of having stopped an attempt on my computer. I receive a monthly popup report of all that it has protected me from etc. I remain trouble free. I love that I can use the product on multiple devices for the same price. Bought on sale makes it very affordable. I plan to remain with my reliable Norton.

Has good antivirus protection, so-so on malware (let a malware thru), good firewall, good protection in internet searches. Regular updates. Also has backup services. Easy to install, updates are automatic, and it was free. Hasn't crashed in the many years that I have used it under Win XP, Win 7 and now 10. The only disappointment was not recognizing a malware (it does better now) which required a concerted effort to remove.

Customer service is no longer the ability to solve a problem by talking to someone, but rather how easily you can solve the problem through online access. Their website handles most requests you can ask them. Provides all the basic support needed for e-mail, malware, poisonous websites, and of course viruses. You can secure up to 3 computers with the package I use. Purchased at BJ's is a good value. Never had a problem from a virus, but did have to upgrade when I got windows 10.

I never used customer support and never communicated with them until I tried to cancel the automatic renewal. It had all the normally expected features. Never had a virus on the computer. Cancelled the service when I switched to MacBook Air. I could not get the service cancelled. Just kept getting the auto renew notices, even though I no longer used the computer. Finally got it cancelled, but no credit was given for periods that were charged to me after I cancelled.

I never need to do anything but renew. Auto scans, blocks spyware, cleans files, manages space, catches things other antivirus software misses. Have been using on same pc for years & didn't need to do anything when windows updated. Software was compatible. It's always up to date. You receive notifications when something new has been added to combat a new computer threat. No surprises. Have used other software that wasn't as preventive and let pcs crash. This looks out for you. You can try free virus software, but may do better subscribing 2 get full features & protection.

I have never had to use customer support with Norton Antivirus. I really don't know much about this, but understand that this software keeps my computer safe from viruses and other such volatile actions. It is what it is. I do not want to get viruses or other bad things to happen to my computer so I do what I have to protect it. I believe this is very reliable. I have not ever had any issues while having Norton Antivirus installed on my computers. I wish it had more in depth stuff to protect my computer such as malware, ad, and other issues all in one bundle of Norton Antivirus software.

Friendly but sometimes they do not understand your issue, but you eventually get it fixed. I like the optimizer and cloud scanner however, they stopped using the registry editor, I miss that, and sometimes it is over protective and it does have a feature that will permit a program. Well the price keeps going up. I do like the multi device option. It catches many viruses, spams and potential hacks almost everyday. I have had other brands, Trend and AVG, and McAfee. Norton is the BEST. Norton will slow your PC a little, but that is because it is being protective. Protection is most important.

The first year I had a problem getting the software on my computer and getting it verified. I called the number and they had me talk to a tech guy who walked me through it and he was very helpful without being condescending. It takes care of everything that could come at me on the web. Excellent value for 5 devices. It cost is very reasonable and lower than most other name brand antivirus software. It has always kept my computer completely clean of all antivirus bugs. I really like it because unlike some antivirus software Norton can run both up front if you want to bother with it or behind the scenes which I prefers. It never interferes with what I am doing, playing games or surfing. I lose no power or internet speed.

Any time I needed help, I used email. They were fast and responded with solutions that worked. I used Norton 360 Premium and it had antivirus, firewall, password manager vault, wireless protection, tune up tools. It was as complete as any I have seen. It is expensive but I never had a virus or malware get through and my wife goes to some strange sites shopping. It recovers space during the using of the tools and defrags the computer. I had to reinstall it a couple of times in the beginning. The software is very good protection, but and it is a big but, Norton is insidious as far as putting itself all over your computer. It's not a bad thing if you're on the web a lot. But make sure all files are unlocked if you try to copy to another drive.

To be honest, I haven't taken the time to familiarize myself with its features. I can and have performed scans on the entire computer and on the registry. I don't know how thorough it is, however. It's great because it comes with my Comcast subscription, so I don't have to pay an "extra" fee. I have no idea what the subscription would cost if I paid for it off the shelf. I haven't had any problems, although, I didn't feel it was catching all the issues because my computer was very sluggish, so I purchased a malware removal tool.

Had some problems several years ago but has been good in the more recent years. I use Norton 360 which allows some tuneup and maintenance work. The software is easy to use and has been very good at protection. This software is about as good as any antivirus software available. Several other antivirus software systems are about as good but I like the options available in Norton. Like all antivirus software Norton is very reliable as long as you watch for and avoid odd sites and unexpected downloads from emails and websites. This is a good antivirus software but I still shut it down and run a different antivirus scanner at least once a week in case something slips thru Norton. So far I have only found three items that slipped thru Norton in the last two years. In my opinion no one should depend on any one antivirus completely.

Customer support people are not easy to reach outside the normal 8-5 business hours, and they almost always need to check with someone else to get the answer. The file backup and restoration features are nice, but they are unnecessary duplication of the "free" backup that comes with the operating systems, and it unnecessarily hikes the price higher. For the scope of anti-virus and anti-spam protections (e.g. email, in the boot sector), it is an excellent value. They now have it so the annual fee covers multiple devices, not just one computer.

I received numerous emails from Norton telling me that my subscription had expired. I checked and it had not. But I called "Norton" to find out what was going on. Of course, I was not connected to Norton but the company that runs scams for Norton. I explained the issue to the agent and he assured me that my subscription had in fact run out. I asked him, if that were true, how was I able to continue to do scans. He had no answer. He then asked to take over my computer so that he could show me. I allowed that and then he asked me for my password. I made one up. Supposedly using my phony password, he immediately showed me a list of "errors" in my computer.

I have a 2 year old HP Envy Computer running Windows 10 that was working perfectly and had Premium 360 Norton installed. I wanted to backup my computer and wanted to use my Norton online storage. I was unable to get the utility to work (first time using it as I usually use my external hard drive) but since I do pay for this service, I wanted to use this to make things easier. I called the Norton Online help... 1st level technician was unable to get the product to work so it was escalated to the 2nd level... 2nd level spent 2 hours fiddling in the computer remotely and finally mentioned to me that he was finished and just wanted to do a check disk to complete his work. After 2 hours, the computer was still only showing a 10% completion. I called Norton back and finally got through to the case manager that was working on my computer and told him the issue. He was unsure why the computer stalled, but asked that I turn my computer off, then on again.

Had occasion to call their help desk. The Norton security was not working. The helpline staff member wanted access to my computer. I allowed them access and once in they claimed my computer had been hacked but they could fix it if I paid them $100.00 dollars. In order to get in I had to give them my email address. I started to feel uncomfortable with the call and that they were in my computer and wanted money. I declined and ended the call. The Norton security started working on its own the next day. However, what also happened the next day was all my computer files including business, banking and personal documents were gone! I rushed to change all my passwords and checked with my bank to make sure everything was OK. I will never do anything like this again and certainly not renew with Norton again they are not to be trusted.

I have used Norton for security for my computer for about twenty years. In trying to download the security for the next year after purchasing it at BJ's I had an error message and was the number to call. I was connected to a gentleman who sounded like he was not located in the US. I asked for a US representative and he said he was. I explained my problem and he advised that my computer had corrupt files and I would have to contact Microsoft and have them correct (at a cost) and then it could be downloaded. I said that was baloney and asked to speak to his supervisor. He kept talking over me and saying that he was the supervisor and there was no one else I could talk to. I kept saying "I am asking you very nicely to talk to the supervisor". He finally said ** and hung up. I looked for another number for Norton and when I called it again I was speaking to someone for whom English was not his first language. He assured me he was in VA.

Have tried to download my new Norton, which told me I needed to call a # for support on downloading, got the most rudest person I have had to deal with. Between his thick accent and the loud background noise, I did make out him calling me stupid. And then he tells me it's going to cost me another $150.00 to resolve the issue. That did not happen. Called a different #, got no help plus loud background noise. Tried to find a place where I could file a complaint to them, no help at all on their website.

Norton antivirus failed. My operating system windows 7 64 bit crashed while protected by "Norton". No refund back for cancellation even that I had over 1.5 more years left for the amount I paid. I do not recommend "Norton". They won't refund money back if you contact them after 2 months from activation.

My virus protection will not scan - been trying to get this corrected since 1/14/16. 3 people tried to repair. They told me a senior tech would phone me and get it corrected. No call, and they will not respond. Here I sit with an unprotected computer. Please advise what I can do?

I do not use the product. They charged my card and because it is 60 days past the charge date they will not reverse the charge. I do not use the product. They are a ripoff!

I purchased Norton Security package for $59.00, it was suppose to help with my security on Windows 10. After several days, I had to reactivate the product twice in one week only to discover that after 30 days there is no refund. So I contacted the support team for an online chat, explained the problem that Norton did not find the worms in the registry of my Windows 10 or Windows 7. The online chatter requested that I download a tool to fix the problem by remote. For 40 minute, the remote technician performed a series of fixes to the system that claimed to repair the problem with my Norton Purchase. After the chat, I noticed that the agent added a virtual remote trojan horse to the system, tried to alter my windows kernel, and added more infections to the system.

Norton selects this feature automatically when you make a purchase. They are kind enough to send you an email that you have 60 days to file if you want a refund. Who the hell are they to set their own rules and take money for something that they DID NOT DELIVER? That's right. I got nothing! I no longer own that computer. I switch to Apple in 2012. How do you like this... Norton has no way of checking to see if I had took the update that they charged for. A security company that has no way of checking if I took something for them???

Do not buy Norton Security! After running Norton clean up, I immediately developed a fault. Undoing the clean up did not fix it. Norton support was no help and told me to go to MS. They could not fix it. Norton suggested checking with their forum. The fix from the forum rendered my OS inoperable. Norton rescue disk didn't work. $300 to have operating system reinstalled and loss of all data. Bad product, bad support. They don't care about you after they get their money. YOU ARE TAKING YOUR CHANCES WITH YOUR COMPUTER AND DATA WITH THIS PRODUCT.

I couldn't get the registration confirmed online and had to get the chat help desk to do it. Having it installed I found my desktop completely distorted with superimposed, old document pages. Contacted chat help. After two and a half hours with three customer service agents and a supervisor the problem was not resolved. The last agent just gave up asking me to use a restore point to a date before installing the Norton product. I did resolve the issue myself by resorting to MS and GOOGLE community forums. Thoroughly useless after sales service. Loyalty has no value. Will reconsider renewing at the end of this year, December 2016.

Shop everywhere securely online (Amazon, Department Stores, etc.) no issues with viruses or breach. Bought new laptop for granddaughter and decided to upgrade my (2) NAV single user subscriptions to a Security Deluxe 5 user. Found 2-Year subscription for 79.99 at **, plus a discount code of NortonSecurityCA30OFF for $30. The form accepted the code and applied the discount of $30. Upon entering the buyer information and continuing, got a continuous pinwheel. Since this was so unusual, I cleared my browser cache and tried multiple times, went on to other purchase sites and had no issues. Used Chrome and IE with same result. Gave up for the evening and tried again on Sunday 12/20/15. Same issue. Tried without the discount code, same issue. Called support. He insisted on connecting to my system. Remember this is about making a purchase not a PC issue.

I have been a loyal Norton by Symantec customer for decades. The renewal on the two year anniversary was automatic as it has been for decades. I have one computer. I telephoned to confirm the renewal was for the one computer. The charge was $79.99 when the Norton by Symantec official website showed the price should have been $39.99. The first customer representative Adrienne after a lengthy unnecessary conversation offered to refund $20, charging $59.99 not the advertised $39.99. The website showed the product for $39.99. After hours of wasted conversation the supervisor agreed to the $39.99 for one year.

I was using Norton Internet security free for a month because came with my laptop. Everything was fine until I try to get free one and alarm went off stating that my laptop was infected with a virus. I got flashing lights and a woman voice telling me that it was a serious prompting me to call to get instructions to remove. It was scary. I told myself this must be fake because it didn't happen until I try to get another program. So I just closed the window and nothing happened! That was about 2 months ago. Yesterday it happened again only this time, my laptop was completely Frozen! I couldn't do anything else but to manually turn off my laptop. And like the first time, nothing happened! I think this is not fair! I would have expected this from another company but not from them. It's frustrating! What can I do?

I called to get customer assistance on renewing my Norton subscription because my internet couldn't run without it. The first thing I didn't like was how bad the quality of the call was and how loud the background noise was, very overpowering of the male I talked to. Then he was very bossy and got an attitude when I would ask him to repeat what he has said as I couldn't hear over the background noise. Once we figured out the problem (turns out it wasn't Norton but a virus) I was offered for the Guru site to fix it for me for upwards of $300. When I politely declined as that's a lot of money I got a serious attitude on how that's a fair price and he even asked WHY we didn't have that much money in our account!

I have tried to work with Norton IS for the past two years and the software performed well but I could not say the same of the technical support staff. On the rare occasions when I needed their help, what I said/requested was totally discarded. I tried to reclaim control of my machine but I was ignored, bullied, or hanged up. Due to heavy (Indian?) accent I could not always understand what was being said at a speech delivery emulating that of an auctioneer. Today I renewed my subscription but the installation seemed to stop short and when I checked my account, the renewal, it did not show. I called tech support and asked how I could verify that the new software had been installed. I was told at once that it had. I queried how he could tell on the phone and he said it had been downloaded. I repeated that I was not asking about the download but the apparent short-ended install.

I had Norton Antivirus on my laptop PC for 2 years. During that time I noticed my PC ran slowly and was subject to brief freezes and exceedingly long access times when opening files & folders as well as unusually long access times to the internet. After trying to fix the problems myself via reviewing the Start-Up processes in Task Manager and etc, I came across several reviews by folks having similar issues. The common denominator comments were related to Norton Antivirus as being a major system resource "hog", and thus slowing down overall performance.

After many, many years of using Norton Antivirus software, I guess we are done. My husband bought a new copy of the software (360 for 3 machines) a little less than a year ago to have on hand for when our subscriptions expired. His expired a couple of days ago so he attempted the installation. All went ok until it was time to activate it. It claimed that this copy was not valid for our geographic area. What? We bought it locally, in the same tech store we always buy our computer hardware/software. And why would there be a restriction on its usage anyway??? We clicked on the link to see what to do. It was not helpful at all.

Norton removed their toolbar for passwords and have taken more than 2 months to fix it and would refund our money.

Requested my installation issue be forwarded to the engineers to rewrite that module. Norton software renewed on my father's PC but I was not notified. I had to exit and launch Norton to see the renewal. Raj was friendly and communication was there. Glad I don't have Norton on my PC.

I will never purchase Norton again. I have used Norton for years now, but this time around will be my last. My computer is brand new, Windows 8.1, all the bells and whistles, and all the space is still available, so it is not that I have limited room for this program. Just opening Norton to run a full scan took 5 minutes for it to respond. The full scan took literally hours to complete. When it was finished I could not close the darn Norton window! I had to Ctrl/Alt/Del to get into the task bar to close it! Something as simple as this tells me that this program has become increasingly unstable.

My rant: Norton computer security is HORRIBLE. I just spent an hour calling, trying to get someone in the US to talk to. All of the following phone numbers were found on the internet under "Norton customer service". First call at 11:16am, 800-844-0887, FREE. I asked for customer service. Person was in India. She was very rude. I told her she was rude to me. She said "** old lady" and hung up on me. Needless to say, I was FURIOUS. Next call, 855-815-2726, FREE, Philippines. I requested a manager in the US, was told I would have to give my name and wait 2 days for a call back and was hung up on. Next, 650 527 8000. Operator answer. I again requested to speak to a manager, I was hung up on. Next 800 721 3934, FREE again, hung up on. Next 877 681 1244, FREE, advertised as Norton customer service, representative answered, said it is iyogi?

I was having problems putting the Norton Antivirus on my laptop so I rang the helpline. I was then guided through installing the antivirus (they actually did it for me by taking control of the computer). He repeatedly told me that he was going to sort out all the issues that he had seen on the laptop (which is only 6 months old). This call went on for about an hour. He then said that if I had any problems in the future I was to call him and he would sort everything out for me at which point he typed on my screen the cost of this cover, 130 for one year but because I was a woman and a OAP I could have the special offer for two years!

When renewing our Norton product we were asked to confirm the serial number of the product or cancel the purchase. Unable to confirm the product's serial number we chose to cancel the transaction. Once the transaction was cancelled we purchased the product again with the correct information, installing the product with no problems. An issue arose when our account was charged twice, once for the cancelled transaction the other for the installed product. We contacted Norton customer service and were asked if we would like a partial refund (50%) for a one year extension on the installed product. We chose to decline and despite repeating to the customer service rep that I expected my account to be credited $64.00 we were partially refunded. Believing it was an issue of miscommunication on both ends my spouse called Norton again to determine why we had been partially refunded.

Downloading Norton 360. I have Norton 360 in my Win 7 and Win 8. Works fine. My wife asked to renew subscription to Norton Security in her XP. No matter what I did, the Norton software kept insisting on a deletion of that software. In frustration, I finally deleted all Norton Security Ware from wife's XP machine. Customer service at Norton is so involved, that that proved unworkable. If I had days or weeks, I might be able to solve the problem, but Spybot seems quite up to the job, and truly seeks a positive relationship with its customers.

NORTON IS ONE SICK SCUM COMPANY!!!! Even while writing up a large paragraph, then attempting to copy the paragraph for my email, this computer then placed this saved copy in this box and erased my whole huge paragraph I had written, my computer is being remotely configured by Gov ** right now. What scum.

I purchased the product from STAPLES (Office Depot). It came with a product key, when I tried to activate, a Norton rep ran a remote on my computer running windows 10. He claimed the key is invalid, refused to give me a email to send the key jpeg copy. It was a waste of time. Norton is more keen to sell subscriptions than support product customer bought! My computer was never scanned and yet site claims I have a half year left before annual subs renew required. The box just claimed product good for TEN devices. It is a scam.

Nortons did contact me and resolved my issue. The representative was very nice and the whole incident is being looked into, as that is not Nortons way that customers are treated.

Norton Identity Safe wasn't working on my current version of Firefox. I went to do a reinstall, and it rebooted my system without asking if it was OK. I had a 10 hour render close to complete. Absolutely poor quality control of your code. You should be ashamed.

Over the last 2 months, my three computer have been become slower and slower to the going that they will actually stop responding no matter what a family member is working on. If I open the task manager on any of these computers, Norton is running in the red and is using 148% disc usage, 125 % CPU and over 100% memory usage, which is a common problem these days with many people on Norton blogs. Norton no longer has any direct phone lines to contact them. Go figure and their chat line staff are of no help as they have a standard answer every time to this problem, "It's your computer, not our program". You want to tell maybe a couple hundred thousand people that?

We stopped using Norton products 2 years ago and upon being automatically renewed, I accepted the charges and called customer service to have service cancelled. I was ensured service was cancelled. Today, a year later, I was charged $59.99 once again. The customer service rep refused to give me name and employee ID number which I requested in case of a disconnect. He passed me off to another rep who talked over everything I said and attempted for twenty minutes to take control of my computer which I didn't have access to all while attempting to sell me more product. I lost my temper due to our lack of communication and his lack of professionalism. After a ridiculous and lengthy ordeal, supposedly I'm going to be refunded and service cancelled. We'll see...

My computer is protected by Norton 360 of Symantec. Since it is not able to deal with Malware properly, I have Advanced System Optimizer/Protector by Systweak Partner Microsoft. I run both programs namely ASO & ASP once in a week since Norton 360 is not able to its job with 100% satisfaction. Norton 360 removes ASO & ASP as Potentially Unwanted Application (PUA) without asking. This is going on since last one month. Symantec is not ready to treat ASO as False PUA. Attempted to configure Norton 360 to eliminate scanning files of ASO & ASP but with each update problem resurfaces.

Norton has resolved my issue and I am very happy! Thanks to Raj who communicated with me throughout the process and took the appropriate actions. The result is, I am now a satisfied "Norton Customer!"

About a year ago my computer started being unresponsive. Calling Norton Support resulted in uninstalling and reinstalling their program (first Norton 360, then Norton Security. Each time I reported that Task manager indicated disk access on my Windows 8 (then later Windows 10) computer was going to 100%. Each time, the support person reinstalled the product but told me Windows was at fault. After a year, weary of this monthly reinstall, I sat down and thought about the problem. (1) Reinstalling Norton solved the problem for a month when it then reoccurred; (2) stopping Norton made the problem go away; (3) rebooting made the problem go away for 20 minutes, the time set in the application for automatic processes to resume. Clearly, Norton was running an announced and automatic process every thirty days that cause disk access to go to 100%. I made the assumption that a full scan of the files on my computer was the culprit.

I have used this service for several years. I just kept renewing because I have been too busy to research a better company. We lost my oldest daughter's computer to a virus. Norton was set to automatically protect. My mom's laptop had to have major service due to a virus. My personal/business laptop became infected and needed to be serviced. All of them were set to auto scan and fix any problems. Epic fail. Will not renew this time. Thank you for your time.

On April 15, 2015, I purchased a 2 yr subscription to Norton 360 antivirus software for $114.99. Two weeks ago, due to malware, a virus in the laptop control panel which disabled the system restore, several files and software, I had to purge the system of all data & software. Sneakers Computers reinstalled Win7, upgraded to Win10 and replaced the hard disk for app $300. For obvious reasons, I purchased a different antivirus software - ESET NOD32 - recommended by the computer guys who virtually rebuilt the laptop which I am rather pleased with.

These tech workers are very rude and useless. They are totally unprofessional. They hung up on me. I tried so much to contact a superior and all I found was this nortonmanagers@support01.norton.com. I hope someone could respond with a better contact number/email. They really need to better their workers ethics.

Without warning, Norton automatically renewed my subscription, and "updated" my browser to their own. I DO NOT like their browser. I installed Google for a reason and do not appreciate Norton wiping my history and making changes to my computer without notification. However, I established an account on their site and found that I can easily remove my credit card information and set the account to remove automatic renewal (Wish I had done that last month!).

Ages ago I installed a family anti-virus package from Norton on my son's laptop which he lost two years ago. I have been attempting to turn off the annual auto-renewal charge on a number of occasions since. They again sent me an email recently advising me of the £49.99 annual charge (about $75) but gave no facility or instructions on how to cancel. The product isn't listed under "My Account" on their website, nor was I able to follow the instructions on how to do this on the site as it requires the product to be listed before you can turn it off!

What you people doing here? That's not good. Norton is best product which help us a lot in order to make our computer secure and a technical support. Their people did the cleanup work on my computer and then they installed the Norton on my computer. I just paid $199 but now my computer is working fine and I am very happy with it... So stop register this fake kind of complaints.

Shortly after upgrading to Windows 10, I had a problem opening my Norton Vault. I went to their website and opened a chat with one of their agents. He asked if he could take control of my computer and I agreed. After he started, he decided to reboot my computer in safe mode. When the computer came back up, I waited and waited, but he never reconnected with me. He never even phoned me (I gave him my phone number). After waiting for several minutes, I turned my computer off and then back on. Now I had nothing. My husband started another chat with Norton but was told to contact Microsoft. I eventually had to spend $300 to resolve the issue that the Norton agent had created. I will never use any Norton products again and I advise others to do the same.

Norton products have protected my home network for years, and I have been satisfied with their effectiveness and support. Consequently I had agreed to auto-renewal with the expectation that it renewed the original functionality plus necessary fixes. After the most recent renewal I noticed that it no longer included the registry cleaner (Windows). Since I had found that cleaning the registry from time to time kept boot time down, I was frustrated about the missing function. On inquiry I was told that Symantec had surreptitiously decided to drop it from the package. That action flies in the face of commercial honesty and transparency. If you offer automatic renewal of a service, you are obligated to provide at least equivalent functionality, or get your customers' explicit approval for any downgrading. This behavior of Symantec caused me to downgrade their rating by two stars.

Tried to upload a 360 disc on a brand new computer, wouldn't work so called Norton and the guy had control of my computer with my permission. Told me I had corrupted files on my computer and I needed to get a technician to look at it. I asked him who I should talk to and he recommended a company called Volcy, paid them around $300 to fix my new computer, candy from a baby I tell ya. 360 expired 2 days ago so went and purchased a Norton for business. What do you know it wouldn't load. Called Norton and again what do you know it had corrupted files on it, "You need to talk to a technician." Anyway been using Norton for years and never had any issues, maybe their turnover is not what it used to be. Going in the garbage where it belongs.

Norton, without seeking my approval, completely replaced my existing Google browser with their own "Safe Search--ask" browser. All of my preset internet addresses vanished and I was left with using Safe Search Ask internet browser. I absolutely hated the Safe Search browser as I had difficulty in locating the websites that I would search for -- some of them I could not locate at all. I had to pay a computer technician to remove Safe Search and restore my previous browser with the bookmarks that I had established. My biggest complaint is the arrogance and intrusiveness of Norton for completely wiping out my existing browser and replacing it with their own. I shall NEVER do business with Norton again.

I allowed my Norton security to expire because I was upset that they had previously accessed my bank account and renewed each year without my consent. I now cannot stop the constant intrusion of pop ups from Norton trying to make me renew my subscription. I have previously tried to contact them to complain about both issues but this is very difficult. If I did get through to the online chat it would just cut off as soon as I stated my case.

On July 26 I called Norton Technicians to clean up my computer and install Norton Antivirus software. They accepted my debit card payment for $128.00. A technician by the name of David ** accessed my computer from India and promised he would both clean the computer and install the virus protection. He also promised that he would call me after the job was done. He logged off two hours later and the job was incomplete. The next day I couldn't log on to my computer!! I called again and this time I talked to an Alex ** (apparently they are related) and complained about the lousy service. He promised he would call me in 6 hours, log on my computer and fix the problem. He never did!!

Put Norton back on and next day laptop won't start. This happened twice in June and on July 13, 2015.

My subscription had expired on my laptop. I couldn't get the new subscription (that was for up to three computers) to work. I called the help desk, and they wanted control of my computer. Since I am not a very savvy person with a computer, I allowed that. They started by deleting several folders (as I watched) and then rebooted my computer. Still didn't work, so they deleted some more, and the rebooted again. That time, the fingerprint reader was gone, and I couldn't get back into the computer. I have no password, and I can't boot to a USB because it says it "failed" every time I try. Thanks a bunch Norton! I am going to dump Norton as soon as the shop gets my computer fixed!

On June 23, 2015 I clicked on facebook article and a window opened up (a warning) telling me if I didn't immediately call this number my computer would crash. I couldn't x out or delete the window. Couldn't get rid of window by turning my computer off and then back on. Called the number and they told me that spyware and malware has taken over my computer. Also that my antivirus Windows Defender by Microsoft wasn't good enough to stop the invasion of my computer by spyware. They told me they would clean up my computer for a fee $199.99 which I did and then have to install Symantec (Norton Antivirus) for $259.98 for 3 years. They led me to believe I had no other options if I wanted to get rid of the warning. The company that supposedly cleaned my computer was called Call to Resolve. I have talked to people that tell me it was all a scam to get me to buy Norton Antivirus.

On 5/9/2015 my network was compromised. I called Norton. As they assessed my computer they showed that someone was currently taking over my network!! As they reviewed the problem they told me that that was not something that they could fix? So as they created a fear tactic (they said that the other people were almost at 50% of my files and after they control more than that, It will give them total access and I would not??).

I have purchased Norton for a few years now and each time it is time to renew my subscription, Norton disrupts my computer to try to make me think my system is at risk and has a virus! I am totally sure of it now than ever before! I will never buy it again ever! I have removed Norton but it somehow is still on my computer! It blocks programs, etc. and is trying to get me to order their product again. Each time I give in and the problem stops immediately! Even when I have their product, they block things that I use daily for no reason! Horrible company, horrible product. Never download it because it will never leave from your system!

I came on to my computer one day and found that my browser search was hijacked by About.com. After research I found it was Norton that did it. I attempted to get my Google Search back in and had difficulty. Called Norton. The people in the support center overseas wanted to come into my computer to do it. I told them that I would do it and to walk me through it. They started to tell me to do things which had nothing to do with my problem. I told them then they wanted to come in again.

I called this Norton to cancel my account because I was giving away the computers to a family member. I spoke with a man and he said that the account was going to be cancelled but it was not. I paid off the credit card I used and stored it because I was going to be out of the country and had no use for it, nor had access to check anything related to this matter. Since I thought that the account was closed and credit card paid off I had nothing to worry about while I was away.

I am a Comcast subscriber and I called Comcast a bazillion times to inform them that Norton security keeps disabling and shutting off my Trend Micro Security. I know it's them because I go into Regedit and find Norton files that I deleted the day before. I guess they must think this is funny that they sit behind their computers and agitate Comcast customers who don't use their security but I am fed up... It's not your job Norton (from India) to mess with my computer and disable a security that I paid for and I will be calling the Federal Trade Commission to report shotty business practices. Also Comcast should care enough about their customers (but clearly they don't) to look into what their subcontractors are doing to the customers... The reason I don't use Norton for free being a Comcast customer is because they were not securing my connection.

For the second time the communication between my laptop and printer has been blocked by Norton 360. The previous time I had an external company fix and was told to get rid of Norton. This time I have spent half a day with their tech support trying to get it fixed and despite interminable waits they can't fix it. Do I really have to pay someone externally to fix this? This does seem to be a common problem.

I needed to renew my Norton virus Protection, which I thought I did. I paid the $75.04. But I kept getting messages that I had no virus protection. I tried to rectify the situation, but found the system and the two chat people very "unfriendly". Apparently you can not speak with a rep by phone? So after over two hours I told ** "you was not very helpful, forget it". The a Mr. ** from the Philippines called me and actually was pleasant, professional and solved the problem. Although at the end of the day, even with **'s help, the whole process took over three hours, no exaggeration; I finally did get "hooked up" to Norton Virus Protection. I will only renew next year because of Mr. ** not because of the Norton unfriendly, very slow, interaction and renewal process. Thank you.

Today 6/12/15 I called Norton customer service because I noticed that Norton took an automatic payment of $79.99 out of my checking acct last Friday. I called Norton to ask why as I had cancelled their service and this payment last month. They refunded me the $79.99 last month and assured me that it would not happen again! So, I called to see why it happened again and they told me I had never called! Well wrong answer! I had all the info from them and my bank!

I upgraded my browser, the product stopped working. I called/chatted with support, remote login resulting in multiple blue screen crashes, escalated to case manager then to engineering. Engineering to call back, no call back. 11 hours over 2 days wasted. Another call/chat to support, second verse same as the first. Another 14 hours wasted. A third call/chat, ditto, ended with "engineering has a solution and will call you 6/5 to implement." No call. A chat just ended, what call promised? What solution? "Sir we want to help you, just allow us to log into your system." Norton support is useless and dishonest. Additionally when Norton comes on this site and posts "A resolution is pending", be advised that is not the case.

On 5/4, I purchased update order #** for $49.99. I could not get it to load, I spent two hours on the phone with your tech team. They were also unsuccessful. I think there is something wrong with your program. I would like refund or program loaded. Your handling will determine our future.

We bought and paid for the Norton anti-virus protection on May 23rd or May 24th. The payment cleared our banking account on May 27th and now they are saying we are still not covered! We do not keep papers laying around with the confirmation number on it, but I can fax them my bank statement showing that the payment made was to Norton for $133.10 exactly the amount it takes to have them cover my PC!!! Over the past 4 years, since we have used this service, we have still had to take our PC into the shop to have it worked. On the last time it had over 4,000 viruses on it and believe me that was not the first time this has happened. Every single time we have to take it in to be worked on it has a unlimited amount of viruses on it that should not be there!!!

I upgraded Firefox only to have the Norton Toolbar disappear as incompatible. Chatted with support, they logged in with a remote session (several hours), 3 blue screen crashes, lost data. Escalated ticket. No response. Another chat, call, remote, nothing. Escalated ticket. No response. Another chat, looked at account supposedly but was unaware of any escalation. Norton is not who I need to deal with.

The same day we got an ad saying our service was due to expire in 3 days. We started getting innocuous pop-ups on practically every link we clicked online. Checked pop-up settings, ran a complete scan, no luck. Did online chat with customer service and let them control the computer. She uninstalled all the "bad apps" and when none of the scans worked she recommended we renew our service to fix the problem. We never had any problems until they wanted us to renew...

Norton works a day or two. Call in. They fix it. For a day or two, on and on, then they deny a refund. Norton is a waste of money and time. Norton sucks!!!

Seriously causes more issues than not. Everything's a virus. Being an expert CPU user/browser etc they should give you OPTIONS as to what to do with files... It really gets on my last nerve to sit through snail mail DL speeds as it is just to have Norton Flag and remove a file I need to run my program with NO OPTION to restore. Like Norton is just the boss of me. Get this crap OUTTA HERE UNINSTALLED super pronto. If I run into issues. System recovery.

Do not get Norton antivirus. Very poor and needs a lot of support who cannot support you at all. Double payments for stuff that cannot be used etc. Asks for Product key even if it's valid. WARNING for Norton! Never had problems in the past but now it is really BAD!

I tried to renew my Norton 360 online at a cost of over $65. Gave them my renewal bank info, which they took out of my bank account immediately. I spent over 2 hours trying to download the product, and continued to get an "error". I tried to get help to download it over the phone. And spent over 5 minutes on hold so I hung up. I called again this morning at 4 am and got a person from India, I told him that I wanted to cancel my renewal and was informed that it would take 5 to 7 business day to get my money back. They are totally incompetent. They cannot download their product with ease. I spent over 2 hours trying to download.

My Anti-virus expired and I had to renew it. When I downloaded the software I had a problem so I called them at and unfortunately this goes to India. The service man called ** said he needed to have access to my computer so he could see what was happening so I did. He said we would be able to communicate via "WebEx" - he said this would take some time and that he may have to reinstall the product so we hung up. After we hung up I did not see his cursor moving so I moved mine and then he began moving his. Only I started to see him opening up my documents and then he opened up some of my personal checks. I immediately knew he was searching through all my personal files. At this time he was only into it for about 2 minutes when I asked him via WebEx why he was searching through my personal stuff. I asked him to stop and that I was contacting Norton right away.

I have downloaded a 2GB executable file. When I run it Norton deleted the file without asking me. Also file status is excluded and there is no restore option.

A fake scam Norton Symantec put a block on my computer and tried to charge me $100 to turn it back on...I called the real NS and they are supposedly following up on the scam, but from what I read, this may ALSO be a scam, but you get real service. In other words, they use the scam to get real customers... Interesting.

I have purchased a HP laptop. I purchased your security 360 from Walmart for 49.95 and it's useless, garbage, NOT COMPATIBLE!!!!! Now I have NO security and NO money to purchase a new one. And now found out that it's a ongoing issue that I feel should have been changed to NON COMPATIBLE with HP. This is a rip off, and non refundable. VERY DISAPPOINTED.

I have placed several attempts with Norton to have their product cancelled (automatic renewal) from a PC of my mothers in which I installed their product. They have on several occasions over the years said that the wait time to talk to a supervisor was lengthy and that if I provided them with my phone number, they would call me back. Guess what? They never did. This time as well as the past, I had to deal with their CSRs talking over me and telling me that they wouldn't be able to help me because I wasn't the owner of the account. That is a ludicrous statement as I was the one that installed it, and it is my credit card that has been charged repeatedly year after year.

I've always thought Norton was slow, I've been lucky enough to avoid it for many years. The first thing I do with new computers is uninstall the free Norton that comes with 'em. But recently the new tech morons replaced our Eset Nod32 AV with Symantec. I've never been more pissed of in my life. My once awesome machine that use to handle photoshop rendering while running infinite loop scripts with ease, now can barely send a freakin' email without being brought to its knees. I might as well have a toaster on my desk. I hate this garbage-ware and hopefully soon I'll find a way to get this garbage off my computer. I've never had a need for AV on my personal equipment, but if I did, it would only be Eset Nod32, maybe mcaffee, but certainly not this technologic filth.

Beware Norton Help Services: This happened some years ago and I never bought nor used any Norton antivirus products since. At the time I wrote the following and was planning speaking to someone at Symantec, but there was no way to contact them. This morning I downloaded and attempted to install Norton AntiVirus 2008 on my laptop (an old one) which has Microsoft Professional and Windows XP. The 2008 version would not install because I did not have the Microsoft Service Pack 2 update (Service Pack 1 was in place).

At approximately 5:00 pm I got on the Norton website service and began a chat with one of the technicians. I was assigned case number **. I also informed the tech I had several problems with my computer. The tech said he would help me fix the problems. When it rebooted, it didn't work any better. So I got back onto the Norton Website to chat with another tech. He told me we had to remove Norton 360 and reinstall and that he would do this for me. On Tuesday February 17, 2015 I received a call that came up Unknown on my cell phone. A guy asked for me by my first name. He said he was calling to help me fix my computer problem. Right then I suspected something was not right because Norton techs worked on it the day before and they are the only ones that knew about the problem. In addition I gave Norton my cell phone number for the first time, so it is interesting this person called my cell.