Norton Reviews

Purchased 2015 Norton security software for 5 devices. After countless efforts to get live updates on my laptops, it will not install. The Norton customer support staff are located in India. I let the tech staff on two occasions try to resolve the problem remotely for hours, only for the problem to persist. I am extremely concerned now that the hours remotely used to access my computer were not used to fix my computer. Since my other laptop now has the same problem, I will never purchase a product that is using non-US support. Only God and the Norton techs know What they did during the hours of access to my still non-operating Norton security software on my laptop. Extremely concerned, so should you be! I have since uninstalled this crapware and installed Microsoft essentials.

I have used Norton for years but now that it is time to renew it costs double the fee for the new protection I am using. I have informed Norton I no longer want their products and deleted my account info. Then I tried everything to delete every trace of Norton from my network. Now I get pop-ups on my computer and my husband gets them on his! How do I get rid of this Norton virus?????

I had Norton 2007 but wasn't happy with it. Advised to upgrade to Norton 360. I did that but then encountered huge problems. I was actually stopped from accessing the internet. I was advised that I had to PAY more money to resolve this issue in the context of buying more subscriptions. I had already spent up to $1,000 to Norton. I did contact my consumer protection in Western Australia and they advised that because Norton was an international company and not 'resident' in Australia, they could not help. Well even though Australian Law is totally weak, I suggest each person on this forum get together and we seek a class action against Norton. Not to make money, but to shut them down and demonstrate that if you provide a product then you jolly well need to make sure you stand by that product. Any damage your product does can't be ignored and you will be held accountable.

I have had Norton products like Norton 360 for over 12 years. It was a good product at a fair price until now. It has cost about $35 a year until they dropped Norton 360, changed the name to Internet Security with backup and raised the price to $70!!!!! TurboTax tried the same thing, realized their mistake, backed off, gave a rebate and went back to the old product. Norton is pulling money grab, pure and simple but they will lose this customer!

Norton takes over my homepage each day with a threat of a virus. I have to go thru settings each day and reset my homepage. Norton is pissed I changed. I only went to the free Norton that Comcast gave me. How do I stop this? Do I have to get the FCC involved?

When I downloaded Norton 360, I got an 'interference notice'. I called Norton. They said to ignore it. I did. What I estimate to be after the expiration of the return policy, my computer would not work normally and was interfering with my McAfee that I had on the computer before downloading Norton. Attempts to rectify it was in vain of asking them to remove it. They did. I disputed the transaction on my credit card. The bank, mailed me a letter with four days' notice for response asking that I return it to them with the cancellation date, the person I talked to, the cancellation policy and any letters I wrote and the company's response.

Every year when close to time of renewal, Norton creates problems on my internet, like removing my default Google search screen and replacing it with theirs and saying that they had to do that to protect my computer. I am sick of this game they play - they create the problems on my computer in order to compel me to renew their antivirus program. If they continue to play these unethical games, I will be renewing my antivirus program, but DEFINITELY NOT WITH NORTON SO TAKE HEED NORTON - LIFT YOUR GAME!

In Dec. 2014 Comcast & Norton try to generate more $$$ just before the holidays. I was composing mail. Suddenly this warning with a count down pop up telling me that my session was to end in 30 seconds. Then I was signed out of Cmast, over & over. I got very concern. I called Cmast. She said I had a virus. I told her to stop trying to sell, fix the problem I'm paying to have full coverage from Norton, when I refused she said only Norton can fix it.

I bought the disk from a local computer shop. I was told it would cover up to 3 computers which in the past it has no problems. My pc got hijacked. FBI warning. Only way for me was to reinstall Windows if all other things fail. Norton did not keep my pc safe at all. I contacted them over this. All I got was, "You need to purchase another subscription." I said, "Why?" They said, "You can not use it on your pc." This person was rude as hell. I told them what I was instructed from this pc shop. I build repair computers all the time so I know what I'm doing. Norton told me out straight "you should of contacted us before you installed Windows." I told them I did before. All I got was grief. So as frustrating I was I removed it all of this pc now. Installed something from Microsoft for free. Their excuse is that not every product guaranteed. They're supposed to provide protection, not get rude with customers, make them buy another subscription service.

Booted up my computer and Norton has became my Internet access page. I did not change my Internet access. I use Comcast.net as my Internet access. I changed it back to Comcast. About an hour later my wife's computer did the same thing even while she was online. She uses MSN.com. So we had to change her back. No big deal. It's just annoying when companies try to force their stuff on you. We usually are paying for a service and have to deal with this kind of scam.

I've been a customer of Norton for many years and have generally had good experience. That is until this week when I discovered how weak and useless their software really is. For my part I should have tested their stuff more thoroughly, I should have made redundant backups, and I should have verified the backups on another machine. If I had I would have discovered that Norton Backup Software is worthless in a crunch. And I would have discovered they cannot protect your valuable data. But, I didn't do those things. I believed the software when it said your backup/s completed successfully and your data is safe. They lied.

Today I spent 119 dollars to remove 138 pieces to malware from my computer. Don't believe the Norton Trusted symbol next to the sites when using Norton 360 Safe Search! I have the software set to scan daily for these kind of problems, it simply looked the other way and verified my downloads as safe!

This is the first time I have see Norton just take old information like BANK ACCOUNT NUMBERS and just deduct $84.79 from me without my approval. When I called to ask about the fee, they said I approved of this transaction in 2012. After a long argument with the associate "Dustin" explained that I signed up for this deduction in perpetuity. Since I have never seen this fee deducted from my account before, I assured him I did NOT agree to give Norton this money and he agreed to stop the transaction. It went through at the same time I was speaking to him on the phone yesterday January 28, 2015 at around 1:00 PM, ET. I called them this morning to complain, and they assure me this transaction did NOT take place, and my credit union is not willing to help me until I exhaust all other avenues.

Where do I begin...where does this company get off by charging my credit card AUTOMATICALLY every year? They send an email apparently which probably went to my spam. How do they not even have an option for me to click and consent to them re-charging for a computer that I don't even have anymore because it has not worked in the last three years? Once charged automatically without me knowing - shame on me. The last year - shame on them. This year I finally noticed. Yes of course, partially my fault but I had no clue and all I asked for was a refund on last year and the present year. And to top it all off, the guy on the phone was incredibly rude and so damn persistent. He would not let me talk to someone else...we were on the phone for 5 minutes in silence. Anyone else have this issue?

The old (3 PCs) Norton Internet Security was expiring and the ads for the new Norton Security appeared to imply it would work with iOS devices as well as PCs and android devices. Since we were concerned about accessing potentially dangerous websites on the IPad, as well as desiring email security scanning, we decided to pony up more money for the 10 device version since we were adding potentially an IPad and 2 IPhones. I might add that I did discuss these added Apple devices by phone with a Norton agent prior to ordering and not once did the agent state that Norton Security does not work with IPad or IPhone.

Through online chat support Norton accessed my pc to remove unwanted files. It was discovered that their product I had paid for to protect against viruses was not working so the technician tried to reinstall. She was on remote set-up for 3 hours. Next day my computer was frozen, full of viruses and crashed. Spoke to 3 more technicians who could not fix the situation. They have advice on how I need to go about repairs. Filed a complaint and stated Norton needs to repair or replace since I have paid for their antivirus protection. They refuse to do so.

For the past 3 days Norton, Symantec keep posting notices on my opening page saying to contact them, as my computer had some 2000 serious problems. I call the number and they wanted $170.00 to $495.00 to fix my problem. I said no thanks and went to uninstall programs on my computer and found they had downloaded six different programs. I went to each one of them and clicked uninstall, so far my computer is running OK but every so often their PC screen pops up. I have to shut my computer down and wait 10 minutes to clear their screens.

Norton is the worse product on the market. It will take over your computer and leave you with no response time. Basically Norton stops users from their computer. Never mind it will bill you automatically even if you do not authorize them. I use AMEX so I have them take the amount off my bill. If anyone uses a debit or credit card it will take you months to get Norton to refund the money. A lousy company with a lousy product.

Have never had issues with this software. Protects my grandmother's computer, my mom's computer, and my own computer perfectly. Never had any issues. The only issues I've had are when I reset my computer once and didn't install Norton until after I had a virus. Never had to contact support.

Using Norton initially was ok. But it expires - they are stopping you to used or buy other software. Every so often it keeps popping up and I was told that a new software can’t be installed because something is holding it. Only Norton was the only one expires and I was using my pc before and it was working ok. But now everything is giving me a problem. Virus company I was told are putting something and leave behind inside your pc so you are force to buy their product. I believe they should be penalized heavily if they do that and should give direction how to uninstall their product if not they should be penalized and govt can make extra to support the government and not create problems to consumer. Consumer should be given a choice.

I called Norton Antivirus after looking at past credit card statements and realized they have been billing me for years. The computer I downloaded it on stopped working years ago and the credit card has expired since then. Customer support told me that they updated my credit card info through some visa database without my consent and were sending bill confirmations to a closed email account. Manager gave me an attitude and told me that I need to notice the charges and they have no duty to notify me in any way, as they don't receive a kickback email from an invalid email address.

I've read a lot of one star reviews for Norton. Vast majority of them are complaining that when called Norton about their acct that there were added charges for virus removal. The mistake most of them are making is going online to contact Norton sites that will give you not the number for Norton but the number for a third party which may be able to install Norton but what they are actually a third party tech support companies that want you to pay for tech support to remove the virus and sell your tech support for up to $1,499. This is not Norton. It cost me $49 yearly for virus protection and virus removal if I get any. This charge doesn't include backup that would be another $40 yearly.

Norton has one of the worse products I have ever experienced. I purchased a USD 35 Norton antivirus software on Feb 6, 2014 but I had to uninstall it today, although I still had 74 days of "protection". Unfortunately, with Norton safe web, I could not access the internet (you read well, I could not get any website) and apart from that, the software slowing my computer so much that after trying different set up options, I finally had to uninstall it.

About a week ago, I noticed that a Trojan virus was continuously being blocked by Norton - my laptop was working - just a little sluggish. I was worried that a virus could possibly get through - so I got on Norton Live Chat and asked for a tune-up. The Norton guy connected remotely, then rebooted. As he finished, we got disconnected. He had my phone number, I waited for him to call back - he didn't. After several more phone calls to Norton (and having them disconnect me several times) and their attempts to fix what he had done - they said that it must be "coincidence" that I just happened to lose my internet at the same time he was trying to "help". Norton suggested I call Comcast/Xfinity. The Comcast tech just left - said it was a Norton issue. I called Norton - they say it is an Xfinity issue. I have to pay for a Comcast visit myself. Norton said they can't help until I get my internet back. Comcast/Xfinity says it's working fine on their end. They tell me I'll have to call "Geek Squad". I know they are very expensive. So because I asked Norton Live Chat for a tune-up, I am out a computer (no Windows either - but I can still play Solitaire!) and must pay for the Comcast visit and a possible Geek Squad repair. My LIFE is on that computer. Thanks Norton!

My computer will run fine with Norton 360 all year long but about a month before it's time to renew all of my scans start showing a high number is infections. It has done this every year for the past 10 years no matter what Norton product I use. It's clearly a tactic to ensure I renew and I am tired of it.

For three years in a row I have renew Norton by buying a Box program in the Frys electronic store which used to come with a CD in the box. This year I'm bought a program in the same store that doesn't come with the CD - instead they're providing the pin printed in a card to get the activation thru the code. But after trying several times the code they provide shows invalid so I called to 1800 number for tech support, fortunately I hang up and didn't pay or provided my credit card. So I think this company is running scams to make customers think they are infected with a virus, so I'm going to change to a different program and don't give them one more dollar to this greedy company.

I needed help because my laptop was sending pop up error messages and computer was freezing up or running slow. I called number for Norton 360 that was listed when opening the norton icon on my desktop. The man who answered said they were not able to fix the problem but would connect me to their third party tech who could remote in to my laptop and fix it. He said norton did not remote in to fix problems. So I said yes and he connected me to the tech support. They said it would cost me money for one time fix but offered a three year, 24/7 help, with an instant access icon on my screen (which showed up as CTS help desk). It cost $499.99 for three years help with Everything! Even doing updates and checking for viruses at any time I contacted them. They DID fix my laptop. As they were chatting on my screen while removing Trojan viruses I asked why norton 360 didn't prevent me from getting the viruses in the first place when I paid good money for a yearly subscription. They said they are not allowed to comment on other products.

Please help me to get this fixed.

I paid to have Norton’s anti-virus software on my laptop top recent viruses. My computer freezes with a sign saying Norton have found a virus Adware DealPLY critical infected - call free toll 1800197298 to fix problem. When you ring the number you get someone who takes your details and then tells you that you will be charge to have the virus removed and are you ok with them taking it out of your credit card. I said no I've already paid Norton’s to prevent getting these viruses and she replies we are not Norton’s so you have to pay if you want it fix. I said it says Norton’s on my screen and this is the number my anti-virus tells me to ring. Her response was pay or we can't fix the issue for you. I tell her I'm informing the authorities on both the number provided and Norton’s and she just quickly hangs up on me. After paying over 100.00 for a year to prevent this happening I feel this is a scam.

This company is awful. I started the anti virus plan several years ago with auto pay. I wanted to cancel it this year. Since I did not have the same e-mail address there was no way they could cancel it (this is what they said). My husband tried again today and we were put on with some retention person/salesman who kept us on the phone for over an hour trying to sell us monthly servicing for $500 a year. He went on and on and on about what was wrong with our computer.

Norton in partners with Comcast use people in the Philippines to rip off people who call in for security problems. The people get all your information, then call you letting you know you are hacked and need to send a Green Money card for 300.00 and they will fix it. Next if that don't work, they shut down your computer and you call Norton and are told they can fix it fast for 99.99 - 7 day warranty on the work. The 8th day you get a call again, telling you that you have been hacked again. The same people who work on fixing a problem are the same ones who mess you up. I was told that by a worker and if they don't do what they are told to do, they are fired. Now I don't know about Comcast. But greed are killing them also.

I was having trouble renewing Norton Anti-Virus so I called the support number on the product. I got someone on the phone with a strong accent to help and at some point, they asked if I wanted a support plan. I was having a lot of computer issues at that time and thinking that might be a good thing, so I purchased a support plan for 2 computers for $269 for 1 year of support, thinking this was part of Symantec. They then mentioned that they are not Norton and use a different anti-virus program and I wondered how I got these people on the line when I called for help with Norton anti-virus. Pretty scary that I thought I was dealing with a company affiliated with Symantec and purchased it.

The live chat person was not very helpful while he was trying to fix an error message for Norton Internet security. My laptop has never worked properly since.

Had a charge on my credit card which was not familiar. Disputed charge. Charge was reversed. Got message from credit card company. They received paperwork from Norton and rebilled. I'm still disputing it. I'm refusing to pay. I will not be forced and strong-armed into paying a charge which is not mine.

When clicking on the program icon, it went nowhere. So, I contacted Norton. They asked for permission to go into my computer to see what the problem was. I said ok. The first time they did this, it went ok. However, after the reinstall was completed I still could not access the program. So, I called back. This time a tech named Ritesh accessed my computer. After an hour of him messing around, I started noticing things that were downloaded - malware - by him. Then he went into my Add Remove Programs and started to delete programs there. I did an emergency lock down of my computer, which he managed to override. I had to manually shut down my computer.

For the most part, I never had any huge issues with Norton. It doesn't protect me from threats very well, but I don’t have any viruses so I'm happy about that. One complaint, I didn't have access to my computer for over a year, so once I had it back I needed to upgrade Norton. So I did. I paid $60, which is a good price so I had no complaints. Next thing I know I'm overdrawn $108.00 because of a renewal fee. I try to speak to customer service and they have nothing better to say than sorry nothing I can do. Bottom line, don't buy Norton. It's a waste of time and overpriced. For how much they end up charging you the service and quality of product is trash.

Over the years I have had bad experiences with Norton, from them not paying mail-in rebates to a general decline in the quality of the product. I have always purchased the product on a year to year basis, hoping that a better product would come along. This year, Norton decided to usurp my ability to choose, and renewed me without my permission, and billed my credit card. Now, I have to prove to my card company that I did not authorize this renewal. Norton's customer service has always been bad, now they are reduced to thief. Besides thief, their product allowed all of my computers to be infected and corrupted.

I paid $79.00 for Norton 360 Anti-Virus protection and it did not work. I called customer support and they told me that my computer was infected and they could do a one-time fix for $169.00. What did I pay the $79.00 for if it doesn't work and then they wanted to charge me to fix a problem they didn't protect me against? This is a rip off and false advertisement. They should not promote a program and call it anti-virus protection when it doesn't protect anything unless they are willing to fix the problem. Now my computer is infected and pop-ups redirect it all the time. They claim to protect against pop-ups and malware and it does not work.

How can you not give me a refund for my unused part of my one year contract? Look at your ad!!!

I am retired on social security and don't do automatic deductions due to variance of my social security deposit. A year ago I went online and signed up for norton products. I have used most of my computer ownership. Now I cannot pay bills due to their automatic withdraw.

In the process of downloading Norton antivirus. It's been OVER 2 HOURS! There is no indication of the amount of time remaining for the download. Deeply regret I got this piece of crap...

I renewed for 2nd year with Norton and day after download, I lost my internet connection. After numerous attempts to reinstall router with no success, I called Norton tech, who I had a hard time understanding. An hour and half into phone call/computer takeover by tech, he tells me it’s not Norton and not a virus but Windows update issue which for $299 or so, they can fix and I would get unlimited support for 2 years. I refused and after tech talked to supervisor, I was offered one time, one year deal for $169. I refused and was told they couldn't do anything. Meanwhile, I was left hanging in safe mode, (another story) and tech left the scene, rather abruptly.

I purchased a Norton 360 product due to their sponsorship of Australian V8 Supercar racing. I had several issues but they were largely fixed by online support. But my issue is that a hidden Auto Renewal function is now using my supposedly secure credit card details to renew my subscription without my knowledge or permission. Supposedly I can turn this uninvited function off by logging on to my account. I can't remember this password or find out how to cancel this feature that I did not authorize or have any knowledge of in the first place. I Intend to go to Australian consumer authorities and television media.

Norton took money off my charge card. No phone call, no text, no letter in the mail. Because of this action, 470 I should have paid is now 1700, which my son was going to do by check. I was assured money would go back same day. Don't do this to another.

After uninstalling trial version from my PC (it come with package with operating system) I want to uninstall because I had already paid version of another virus program in my PC. After rebooting the computer this Symantec windows starts to pop up. No matter what I did I didn't get rid of it. Then try to search for help on the net, it didn't allow me to search anything at all. Then bit more info from my IT friend, it describe it as a virus. I follow the instruction to get rid of with many available removal programs but I can’t search or download them because this Symantec blog everything.

Auto billed credit for two one-year subscriptions. I missed the charges on my account. The computer was taken out of service 30 days after the first subscription and in storage since. Norton's "gotcha" billed me for service never used. Shame on me for authorizing auto billing to cc. Shame on Norton for not issuing credit. I guess Norton needs the money more than I do. I'll survive.

Put a new drive in my Computer and Norton Internet Security won't let me re-install. I have been using Norton since 1999 without any problem doing re-installs. Online Tech support is no help, Never buying again.

I have been using Norton 360 for years and never had a problem. I even have had several computers die and transferring the service was quick and easy.

Trying to stop the service from my computer, they have taken over and do not allow to stop them. I do not want any product they sell. For one: webroot, always going for the money. They have destroyed my OS, a few times. It took only once for me to contact them to do all this damage.

I recently renewed my Norton subscription and upon opening Norton, it even tells me I have 330 days left on my subscription. I have not been able to use the program because it goes nowhere. It keeps telling me that I must renew, they charged my card but didn't email anything either.

Norton Virus Protection said it need to be updated. I selected option to update. When the Toshiba L955 Laptop rebooted the following happened. 1. Preparing Automatic Repair (took about 30 secs) 2. Diagnosing your PC (took about 5 mins) 3. Repairing Disk Errors. This might take over an hour to complete (this has been running for 2 days, 48 hours).

I contacted Norton tech support since my Norton antivirus wouldn't run. I thought maybe I had a virus that disabled Norton. The representative uninstalled it and said that someone would call me back in a couple of hours. Then Norton Tech support did call back. They attached remotely to my computer and looked things over. They said that I didn't have a virus but rather an 'infection' that went undetected by Norton. They brought up a screen that showed foreign entities attached to my computer, languages, etc. Then went on to say that I needed to pay $199.99 for them to fix this.

I installed a new version of Windows Vista on a computer that I own. I have Norton Premier 360 on another computer running Windows XP. I am moving everything to the computer with Vista. I found a number for Norton/Symantec to call to reinstall it. I reached a firm in India and of course they want to take control of my computer to reinstall. They did this and then said that I had many problems on my computer that they had to fix before installing 360. Of course this cost me extra money. I resent being hustled when all I wanted was to have some software I have paid for reinstalled. I have a legal right to do this. I also would like to deal with a person who I could understand. They could speak English but I had a difficult time understanding them.

I have always used Norton Internet Security. This year it came with a backup option. I didn't want to use it but it kept asking to setup an account with the only option being "no" but "no, don't ask me again." It kept stopping my work or game to remind me to backup. After 7 months, I figured out how to remove it. Since first installation of Norton Security, I keep getting error notices and Norton is trying to fix it, then it can't fix it, go to support and there you read download the eraser or removal tool. I do not have fast speed connection available and that is very time consuming. Then you need to reinstall your software.

I purchased my HP from Sams Club one year ago or longer. The HP had Free Norton for like 3 months or 90 days. I used up my Free trial of 3 months and procrastinated purchasing Norton for approximately 2 months. I did purchase Norton and everything was great until something went wrong with my HP. I called Norton and they helped me restoring my computer back to original factory settings and I did just that losing all my information and more. Then this is where it all started. I had Norton pop back up and I reactivated it but I could not get my information from where I had purchased Norton to come back up.

I have been 'auto charged' 3 times since February and each charge would cover 3 computers IF I had purchased Norton. I did use Norton, but changed on THE VERY SAME day Symantec announced their software was outdated. I didn't plan it that way, it just happened. I was auto charged again in May and I saw a charge on my statement again today (June 23). Chatting by typing got me nowhere, in fact, to make it up to me they wanted to give me extra time. I don't use it. What good would that do? Second typing chat was going nowhere, when to my surprise I got a call. I'm supposed to get refunds, BUT 3 hours later another person called asking me the same questions, blah, blah. All were non-English speaking, of course. I don't expect to see a penny refunded. If not, I will chat and chat again.

On 2/3/14, I thought I had a virus on my computer and contacted them. They made me pay, UPFRONT, in order to escalate my issue. I paid $89.98 to have my laptop addressed. It turned out to be a hardware issue, whereby the tech assured me they would cancel and immediately refund my charge. He told me he needed to transfer me to the billing dept where I held for over 135 minutes! Without success, I hung up and decided to try at a later date. Nobody will tell you that: a) the number listed on your bank charges is a totally different department that does not handle billing, let alone refunds and customer service issues, b) that once you call, you must be transferred to, at least, 5 different toll free numbers to reach the correct NORTON LIVE Billing and Refund department, aka Customer Relations Dept at 877-788-4877.

I installed this system about 1 week ago and now my computer is all screwed up. Keep getting no response every time I use Firefox and Internet Explorer. I checked with this system and it claims everything is fine, but I doubt that this is possible. I may try and get rid of this system in the next few days. I subscribed to their 30 day free trial so I did not have to pay anything.

I purchased a Norton Protection 12 month package. 6 months later it has stopped. No reason except "your Norton was provided by your server"? They took the money and I cannot find any way of contacting to sort it out. They have the audacity though to offer me another 12 month package!!!

It does not work half the time and it is crashed the remainder of the time. Does not fix itself after said crash. They just leave it that way and are very happy that their product is failing to protect the computers it is suppose to be protecting. Seems all these computer-related companies think the same. Grab the money and run.

I got Norton Antivirus back on my 18th birthday since my dad recommended it to protect my PC. The next year, my subscription was just about over so I payed online to get it renewed. All was fine BUT THEN IT HAPPEN. A month before my birthday, I was told by the bank I was in Debt due to Norton's hidden scam Auto renewal system taking 90 Australian Dollars out of my debit card without me knowing - no phone call, no Email, nothing - until it was too late and how the ** do you get into debt with a Debit card? It's just not possible. So yeah, now it's 2014 and I'm in strife and in not good standings with my bank but is it my fault? ** NO, this is Norton's really crappy standards as a business. Well, thanks for screwing me. Next year, I'm unsubscribing from you PERMANENTLY and going to use a much user friendly antivirus program that is free and is called Avast.

I downloaded the Norton 360 on my computer on May 15, 2013. Although I haven't had many problems with the product itself, I am very angry over their renewal process. I was informed on Thursday May 1, 2014 that a fee of $84.79 would be charged to my bank account for the Renewal Service. I contacted the company through the chat service they offer. First I had to wait 1 1/2 hours before they were able to chat with me and then found the representative to be rude. When asked why the renewal was 15 days early with only one day's notice, I was informed this is a common practice. I replied that I have renewal contracts with others and have never been charged so many days in advance and with little to no notice. I was told there was nothing they could do about it so I cancelled my subscription and received an email that they will be refunding my account but it could take 5-10 days. Their actions could cause my account to be overdrawn and I'm very frustrated and angry by the actions of this company. I will never do business with them again.

For the last two weeks Norton has been unable to resolve problems involving virus updates not working. Their reply to complaint: "Give it 24 hours and it should resolve itself", like viruses and malware are going to wait for NORTON to get their act together while my computer is left bare for coverage??? A few days ago it was case # ** call in for repair. Never properly fixed. Tonight it was case # ** and I was told that it was just the virus/malware updates that were not working and to revisit Norton in 24 hours to see if it would work. Like I'm totally screwed for tonight on the web as updates come every 8 to 10 minutes as a general rule.

This is a scam from an Adobe Reader Download. Once it's on your computer you will never get rid of it. It wants you to authorize a security scan and then pay for a fix. Symatec site says you can follow the XP Add/Remove method for removal but it will not respond.

First of all, Best Buy won't even stock this product any more. And, I just realized they set me up on an 'automatic' payment program (which I never agreed to!). Trying to get this canceled and credited back is a nightmare. I am guessing this company will not be in business much longer due to their bad practices and poor product. Beware.

I was reviewing a bank statement recently and noticed a charge from Norton for 86.99 dating back to February 10, 2014. Called Norton today and was told I was 19 days past their 60 day grace period. Absolute refusal on the part of the CSR and manager to do anything. No prorated refund or anything except a link so I can use the software on another computer - thanks! It is a total rip off to have to pay going forward for something you will not be using. Found the "notification" in the spam filter. So why did that get stuck and all the spam makes it through? Great customer service!

Having bought a new PC with Norton antivirus included in the install from the supplier, I find (a year later) that Symantec are taking $44.99 from my account without any notice. This is apparently in the small print when the product was first installed - but it was not pointed out to me at the time that I would be charged for a further year's subscription with no notice. Basically, if you have Norton on your PC, you have their thieving paws in your wallet. Added to which the product was poor - other AV is cheaper and doesn't slow your PC as much. Get rid of it ASAP, but make sure you sign into the account on their website first and cancel the automatic renewal - the option is well hidden, but make sure you do it!

I purchased the Norton 360 to deal with the virus on my PC, but the software didn't do the work as I expected, so I called Norton for further help. On 04/20/2014, A Norton agent created a case (# **) and set up a remote connection to my PC for a remote fix. After he deleted some entries through the registry panel on my PC, my PC got frozen, then he tried to restart my PC, but my PC was never restarted successfully. Finally the Norton agent told me to take my PC to a local store for help. I asked him to have his supervisor to call me back for a solution to this issue, but nobody has made such phone call to me yet.

Norton used to have a great reputation. That is the reason I have been with them so long. A virus that had been on the loose for a while attacked my machine and Norton Antivirus failed to stop it. That was just one of my complaints about Norton Antivirus. Norton has the worst customer service and tech support I have every dealt with. After their inadequate virus database allowed the virus to attach itself to my system, they refused to assist in the removal. They tried to force me to go to a service that would make me pay for their negligence.

I had a problem accessing my log in vault, went to customer support and allowed the Tech to have remote access to my computer. All went well in the beginning. He Did fix the problem but didn't stop there! After the problem was fixed, he went on to access my log-ins, I suspect, to make sure they worked, but then he accessed my bank!! There was no reason to do that! There were plenty of other log-ins he could have chose! When I saw he was trying to log in to my bank, I quickly cancelled the remote session!

I contacted Norton tech support since my Norton antivirus wouldn't run, **. I thought maybe I had a virus that disabled Norton. The representative uninstalled it and said that someone would call me back in a couple of hours. Then Norton Tech support did call back. They attached remotely to my computer and looked things over. They said that I didn't have a virus but rather an 'infection' that went undetected by Norton. They brought up a screen that showed foreign entities attached to my computer, languages, etc. Then went on to say that I needed to pay them to fix this (even though they uninstalled Norton to begin with).

I've had Norton 360 security suite since 2010. I paid extra for more space for backup. Since then I purchased hard drive storage and did a backup of both my laptops and let my Norton expire in the fall 2013 because I picked up the free Norton 360 with Comcast that doesn't offer backup. Well I need the backed up files from Norton from 2013 now so I called Norton.

I installed Norton Internet Security two weeks ago, since then I have been getting pop ups and redirecting to odd web sites making it impossible to use the internet. I called tech support who passed me to 4 different technicians for a total of 8.5 hours and they totally screwed up my computer now. I am at a loss what to do. Do Not Use this program!!!!

This is the second year in a row that we have had to call Norton to reverse automatic renewal charges. Last year we told them, the computer in question was taken to the dump several years ago - so, really, the auto-renew has been unnecessary for at least 3 years, and we got rid of that computer because Norton couldn't keep it virus free. So, Norton is now the virus. Terrible product, only way they can make money is by fraudulently keeping the auto-renew going, in spite of repeated requests/threats/warnings to stop. Thieves.

I had been using Norton antivirus for 3 years, and never had a major problem until I became infected with the browser hijackers Conduit and Mystart, and it failed to recognize/remove them. In an attempt to remove them, I unwittingly ran "free" software from Spyhunter, it counteracted with Norton and crashed my computer. I contacted Norton, they blamed it on my computer, and refused to repair it. My Norton subscription expired yesterday, so I bought/installed a Webroot Secure Anywhere disk for $19.99 (for 3 computers), as opposed to the $60 I shelled out for Norton. After a few seconds, Webroot recognized/removed Conduit from my daughter's laptop! I cannot express how thrilled I am to no longer be taken advantage of by Norton.

Norton charged a 6 year old account with a email address that has been long gone. Now this caused a overdraft of $36. Called Norton and got the $49.99 put back into account but now there is the overdraft charge. Talked to 5 people at Norton and NONE of them understood what I was saying. Is there any Americans that work at Norton? I just want them to pay the overdraft that they created.

I subscribed and downloaded Norton antivirus last Feb. 21, 2013, for reg. price of $39.99 via a credit card. Today, Jan. 23, 2014, received email notification that I would be automatically renewed Feb. 7, 2014 for price of $69.99. Went into my Norton acct., and saw where it was set (by default) for automatic renewal. While checking pers. info, also discovered that they had my new credit card number, which I had been issued just 3 months ago. The previous card number I had used last Feb.had been stolen and I was issued this new number by Amazon in Oct. 2013. Basically have two complaints: 1) Their default automatic renewal is a sham (have just read this evening many complaint regarding this) and how they charge double. 2. Since I had not updated any personal info, I would like to know how they obtained my new credit card number! They are supposed to be protecting me. Instead it appears like they are spying on me! I have called the bank and reported this!

I thought Norton was a American based company in California. Apparently my Computer has been hacked and Microsoft are refusing my passwords even when I use two step vacation to log in. Norton claims I changed passwords which I did not. This is a second time I have been scammed out of money. Both are in India. This is wrong.

I received Norton Suite as part of my Comcast account. Last night I received a message stating that Comcast was not longer providing this service and it shut down. I could not reach Comcast support so went ahead and purchased a software program so my computer would be protected. When I finally got someone from Comcast on the phone, they told me that the service was still being provided by them and I should call Norton. They tried to tell me that because I moved over a YEAR ago that Comcast had not sent them my new information and they therefore cancelled me. Looking on Google I see that this has happened to a lot of people, not just me. However, Norton refuses to accept any responsibility. I would never use them again - free or not.

Norton 360 was due for renewal and I noted that there was an offer online for product at 34.99. Norton sent me reminder for auto renewal for 69.99. Contacted Norton through web chat and adviser offered to match deal. My product only had 18 days to run so when I tried to renew 7 days later, was informed that deal was no longer running at that. The best offer they would make was 59.99. Have asked them to remove my auto renewal and will look elsewhere.

One of my computers crashed and after purchasing a new one, I tried installing Norton 360, for which I had unknowingly renewed yearly subscription for close to $90. It turned out that I had exceeded a limit of 5 devices.... Long story short, I called customer service to find out how can I swipe the account from the old computer to the new and after waiting forever for someone in Pakistan or India to answer, I was told that I need to pay for a tech to do his magic and fix my issue. Are they for real!!!???

Norton charged 69.00 to my bank account and I never gave permission for this. Has anyone else had this happen? Appears they get a free 69.00.

The Norton Symantec acted as a virus. I kept getting a pop up message asking me to back up my files (for free except that I had to sign up for their service). I never subscribed or used Norton and was very upset that they have used a virus as a sales tool. It took me two days online to figure out how to delete this virus and I would warn other people before they click anything that has to do with Norton before they find a nasty virus on their computer.

I have used Norton for many years. I was reimbursed in the class action suit when they were shortening time on the 1 year renewal subscriptions. I was using their available automatic renewal subscription plan. My payment info had changed and they sent me a notice to make the changes on their site so they could renew automatically. Which I did. I was sent a notification that my renewal had been completed and my account was charged $85.99. It seemed to me at the time a little high for the 360 they offered but I felt that everything is going up in price and overlooked it.

I bought Norton 360 antivirus some time ago, unaware you can get it for free with Comcast internet service. They had my email address as I bought it online with my credit card. 2 supervisors promised me on two separate phone calls the refund of $134. The second supervisor confirmed they had not sent it. Now they are telling me they sent an offline payment in June. Why can't they just expedite and reimburse my Cap 1 account? Well, tonight Cap 1 and I were on hold 20 minutes. I want proof. I review my mail carefully. Sounds like a racket to me.

In 2011 I purchased the basic $50 Norton Program. - It didn't work and I got a virus, which resulted in a gutting and default reset of my computer. I notified them to cancel the membership "they did" in September of 2012. I opened my bank account online and found a charge for $53 and change from McAfee - called and complained, told them I had a confirmation that it was in fact cancelled. 5 days later, the money was returned with guarantee that it was cancelled. On Monday, September 23rd, almost a year to the day, the same thing happened again. I don't even have the same computer now I had to get a refurbed one because the other CRASHED -3 days later, I have my money back and supposedly a guarantee it won't happen again. WE WILL SEE.

Norton Anti Virus 360 Error Code 3038, 104 - I completely reformatted my hard drive and re-installed Windows 7 Ultimate, Office 2007 Professional, Card Scan, and finally Norton 360 to remove this error code. So much for my weekend. The error code came back after a few days. Norton 360 "has the latest update" and every few seconds pops up with this error code. I highly recommend not buying this frustrating software.

I am writing this for my 78-year-old mother. She buys a package deal every year where she can get virus protection for herself and my brother and I. Last year when she gave the key code to me so that I could subscribe for another year and I went online to do so, it asked me to register my email and create a password. I didn't remember ever having to do this before but I figured it was just something new to make subscribing just a little more time consuming. This year my mother called me with the key code and I subscribed again for another year. It never asked me for the above information.

I bought a Norton 360 Multi-device in Fry's Electronics and I got two rebate forms by Symantec, one for $30.00 and another for $20.00. I sent the two rebates at the same day by mail in different envelopes. After that I wanted to check my rebate status in Symantecrebates.com, but this page did not recognize the promotion ** for $20.00. I chatted them, and they asked me to send copies. I sent them the document rebate copies two times. Now they say "We don't have any document". I just received a Visa card for $30.00.

Subscribed to a simple tune-up. Laptop is only 3 years old and all I wanted to do is speed it up a little. I had a hard time first understanding the technician's accent. She remoted into my laptop and changed the configurations. Something locked up on her. She apparently escalated to another technician who then tried to talk me through a system repair, then a system restore - none of which worked. It's a laptop without a disc-drive so I could not restore from a stored image. So now, I have this non-working laptop. Arrrrhhh. I usually don't write reviews but in this case I felt I really needed to tell someone. My experience with Norton was extremely aggravating and terrible. Buyer beware.

half the cost of a new PC and I have not seen much improvement at all. My request for service started on July 14th, 2013. Things that Norton needs to improve on is... When your associates, namely Jen asked for a convenient time to call and check on the service that had been provided the night before, so I told her 11:15 PM Denver time on Monday and I recieved a call at 3:15 AM. I work two jobs, one full-time and one part-time, at 3 AM I am sleeping. Katherine set up a follow-up call for Saturday, July 20th at 1 pm. I did not receive the call until Sunday, July 21st at 3 pm.

I had a subscription to PC Tools internet security and Norton took that program over from PC Tools. They offered me to go over to their internet security while my subscription ran out along with a reduction cut on renewal charges. Every thing went good except for a nag that kept popping up, that it was trying to renew subscription and the (old payment options were not working). A few years back I had antivirus programs and Norton 360 which I didn't like. I also wanted to make sure I received renewal discount they offered me at expiration of old PC Tools subscription.

I upgraded my subscription to Norton's to Norton 360. I installed it on both my Gateway desktops and my HP laptop. My first computer to crash was the HP laptop. Ran HP diagnostic on it and it reported as a bad hard drive. The Bios hard disk check confirmed it. After about 3 tries, I got the recovery CD to take and I was able to reformat and run the Windows 7 reload. The second computer to go was my wife's Gateway desktop. It showed the same problem...bad hard drive. Windows XP would not load. Had to go a full reload of Windows XP. Had some problems getting it to load. The third computer to go was my Gateway desktop. Windows got so slow that using the computer was almost impossible. Then the machine restarted and Windows XP would not load. Ran the recovery from the CD and was able to salvage my data files.

In May I renewed my subscription. The same day my computer died. I am not sure if that was related or not. When I purchased a new computer, I tried to reinstall the program. I had a problem and called tech support. They were not helpful and I called my credit card company to dispute the charge since I was unable to use what I purchased on my new computer. I was unable to get a refund as the charge was legitimate. I called tech support again and this time was able to reinstall it on the new computer. I wish this was the end of the story. Last week I got an email telling me that my automatic renewal was not in effect. I had just paid for a year's service so I ignored the email. Then I noticed that I had no virus protection. I called Norton and they said the credit card company did a chargeback. I paid for the renewal again.

Normally we buy regular Anti Virus for our computers. My personal computers start getting a lot of pop ups. I called the Norton. I was told that Norton covers only Virus which make sense. I was convinced for Faster Computer (which I don't care) and Removal of Pop Ups. I bargained from $ 129.00 to $ 69.00. With agent I was speaking took 2-3 hours. Computer expert hardly spend 3-5 minutes. Next day same problem. Life is very busy so I was not able to call again till 2-3 weeks. Spending again 2-3 hours with different person (in Philippines), 40% problem was solved but after 2 weeks again same pop ups start coming. I called again and I was told our warranty covers for only 7 days. That is good fraud or cheating. I wonder if a renowned company react like that then how other small can behave? PLEASE DON'T USE NORTON ANY ON LINE SERVICES.

I already had Norton 360 installed on my PC and was infected with a virus named rikvm_38f51d56.sys. I called in and they told me it would cost $279.00 to fix it. I stated why should I have to pay while their product didn't cover or protect me! Keep in mind this wasn't a trial subscription! I got them down to $179.99 and they said that it gave me up to a year to get this fixed. That was in April of 2013 and now it’s June 2013 and it still isn't fixed! I keep trying to call back and get someone from the US to help as their reps are hard to understand. And when I tell them that it is my right to speak with someone from the US, a guy who claims to be Austin gets on the phone, his English isn't much better! This is ridiculous!!!

I do computer service and have installed/sold hundreds of Norton products over the last few years. I could sell and install any product or just install one of the freebies and charge for the time. I choose Norton Antivirus because it has consistently been the top-rated product in most of the major reviews over the past few years. You do have to be careful about automatic renewals. It is usually much less expensive to manually renew by purchasing a new product key and manually entering it than just clicking the renew button.

I have been a loyal Norton customer for a few years. Norton antivirus service is getting worse. And when I called to get help, first thing I'm asked for is to give them permission to take control of my computer. What they do is get in your personal files to get access to your password. I repeated myself to this person to get out of my personal files and to let me gain access to my computer, and he refused. I had to hang up and manually shut off my computer. Other times, I would get someone trying sell me other type of (PC clean up) for $ 400. I've called all the numbers that pop up for Norton and I cannot get a hold of a representative here in the USA. Nothing makes me more angry than that.

I have never been so disappointed in Norton Internet Security before. I kept buying it in the last few years, never had any problems before with it until now. First, it was suspicious that an internal error kept popping up randomly; it was classified: "Error 8504,104". I did complain a few times to the customer service, but they were not able to solve this problem - perhaps they did not want to. In the end, I have realized that this error mainly comes up when I use my laptop i.e. at local authorities and since they are normally well protected with firewall, etc., Norton cannot get through on it, or shall I say break in?

I thought I was getting Tech Support from Microsoft to install an office product onto my new computer. The site's address was Microsoftfixitnow.us. I foolishly allowed the guy control of my computer. At one point, he put me on hold to "talk to a supervisor" for several minutes. When I tried to access the box to disconnect his control, he did not allow me to. I repeatedly asked him to stop and allow me to control my computer and he kept stalling and refused. Surprise! Afterwards what was on my computer was Norton and Windows Defender was completely turned off. I am still in the process of changing my password but I refuse to use Norton to do a scan. I keep getting a box saying I have their free 30-day subscription and there is no link to refuse the offer. I now have a Norton app and it's listed in my system software. This is a company to stay far, far away from.

It is no surprise to find that Norton and McAfee are now one company. Both put a virus in your computer that interrupts you enjoyment of your product - and I wouldn't be surprised if it isn't spying too. But at least with McAfee, I bought the product. With Norton, they just violated my computer without my involvement. Now they won't go. Norton is so arrogant that the "I don't want to buy your lousy product button" doesn't get rid of the product prompt but has the arrogance of telling me I must buy it for my own good. This is theft! Is there anything to be done? If this isn't, there should be a law against it because there is no difference between this and other forms of piracy.

I recently purchased a new computer for my husband at Best Buy. I mentioned that I already have a Norton 360 account and can install on three computers and have it only on the one we had owned up to then. When he got set up on the computer, he noticed there was a free 30-day trial of Norton so we did not have to rush to get the 360 installed. Great news!

After being double billed for annual renewals, we agreed to having the amount credited to our account which is 400+ days service prepaid. I got a new computer and wanted to transfer the service to include the new machine. I called the tech number I found on the Norton web page and called. Yes, the call wound up in the Philippines with a tech that was very hard to understand. 30 minutes after giving him control of my machine, he wanted to argue about how many mistakes already existed on my new machine. If I would pay them $180, they would "fix" my machine so they could install my existing Norton program. They wanted to argue with me and claimed that unless they fixed my machine first, they couldn't install Norton! This was the second time I encountered this scam on their web site. I still have 400+ days prepaid service and they refuse to send a refund.

As of April 14 my contract was up and as we know we aren't at that date yet. My contract with them was for one year and maybe I would not be looking for another virus protection program, but after their actions, I am. I feel you have to trust the person who has your card to do all the right things. Well, seventeen days before my contract is up, they took $83.00 out of my account. When you sign a contract for one year and you have info on the bottom of your screen to let you know it's time if you choose to go with them again, well, Norton, now I'm not... I called them and that wasn't nice for them and they said they would reverse the charges, so off to my bank I went to check my options. Of course all the hassles of canceling my cards now stopped them. If the money isn't back in my account, I will fill out the paperwork and go to the police. We will see...

In March 2013, I made the mistake of calling Norton Technical Support to assist with a problem. After explaining my situation, I was asked, “Do you want the $100 service or the $159 service?” I had no idea what the difference was, but I was foolish and elected to give Norton my credit card number for $100 service for remote support. After Norton charged my card, I was then placed on hold while waiting for a "tech person" to pick up the phone. No one ever picked up the phone. After some time, since I had to go to work, I had to hang up the phone. My card was charged, but I did not receive any service.

I just want to update the info on my previous complaint. After careful review, the Symantec rep named Paul that handled my "case" called me back to let me know that I had purchased Norton 360 on December 30, 2012 yet the rebate ended on December 22, 2013. Now, Paul from Symantec said they still would send me a rebate for $20 and offered to also give me an extra 90 added to my Norton 360 to extend my expiration date in order to make up for the ordeal I have had to go through. I accepted the offer, and he walked me through the process and did extend the expiration date on the Norton 360 by 90 days as promised.

Early in February of this year, I was having registry problems on my computer. I was assured that Norton technicians could fix all my problems if I had them run a VSS Bundle for $139. On February 6, 2013, one of your vendors did that for me (case # **). I was told that I did not have a virus on my system and it was all fixed. It was good as new. At that time, I also renewed my Norton Internet Security ($75) and also had them install your Utilities package ($29.95). Since that time in within the last ten days, I am receiving this error on my desktop: Windows 7, Build 7601; this copy of Windows is not genuine. I am also receiving an Error Code: 0x800736b1. This code is blocking all of my JPEG files.

Symantec Norton antivirus has been my preferred antivirus software for well over a decade. It was the first company that offered such an antivirus product back in the day. But since those days of old, many other antivirus companies have developed. Hence, Symantec now has lots and lots of competition for my money. Last year 2012, after having purchased my Norton product, I submitted the required doodads as part of my rebate request for $20 in a Visa card. But instead, I did not get it and had to make several calls to the so-called customer service line. After much disappointment, they came through and issued me my $20 Visa card. This year I said to myself, "Will I go to another antivirus product or use good old Norton again?" Well I chose the latter and now I regret I did.

In June 2012, my desktop computer crashed. I had Norton on it. (I used to use McAfee but I started having way too many problems with it.) I bought a new laptop at Best Buy which installed my Norton Security software. Ever since then, almost every other month, I've received "Renew now or lose security." I've tried to contact Norton to complain and tell them I had a subscription that was lost on my defunct computer, but there is no way to contact them that gets me anywhere. With so many renewal emails, it becomes so confusing as to when I really need to renew. I've had no problems but this constant emailing has made me rethink renewing at all.

When I was not able to bring up Norton, I proceeded to use the phone for support. After telling me I had been hacked (Trojan), he proceeded to cancel an already existing subscription with a new one. The 2012 subscription he told me had expired (without any notice to me), and that is why I was able to be hacked. The subscription started on July 6, 2012 to August 6, 2013. I was charged $21.62 for the new subscription that was due to expire the same time the old one was - August 6, 2013. That did not make sense. This was on March 11, 2013 with four more months left on my yearly plan.

I have purchased Norton Antivirus in 2012 through credit card payment where Norton had all the details of the credit card. Recently, weeks back, I have received an intimation from Norton that there will an auto renewal of the antivirus package and if the customer do not want auto renewal, he should log on and turn off auto renewal. Based on these guidelines and as I have changed the system, where the need for Norton Antivirus was not required, several attempts were made by logging into Norton’s website, but the relevant page for auto turnoff never appeared.

A few weeks ago, I installed Norton 360 on my home computer. One week ago, my computer was infected with a virus that locked up my computer. I called Norton Free Support to help clean my computer. They offered to clean the machine for $139.99, which I paid. They cleaned the computer and told me I had a seven day warranty. Five days later, my computer was again infected. I called support and they wanted me to pay $200.00 for a one year maintenance program. When I told them about the warranty, they put me on hold. An hour later I hung up the phone. I feel the software should have protected my computer and the support should have been free. I am afraid to use Norton anymore and now believe they are trying to scam their customers. I'll buy a new computer before I'll go to Norton again.

First of all let me say that I have been a Norton user for many years without a problem until this week. Two days ago an automatic renewal charge showed up in my bank account for $96.38 ($20 more than I paid last year). This was not a renewal I requested but when I finally got a hold of someone at Norton (this took about 4 hours total), the rude answer I received from the heavily accented woman I talked to was that I requested automatic renewal when I subscribed the year before. I did not select Automatic Renewal but apparently it is part of their agreement when you sign up (you know, the very long agreement that no one reads). She told me I should have gone to some screen to turn off automatic renewal (like I am supposed to know that).

I bought Norton 360 to renew my existing account. I contacted technical support to make sure that the logins/passwords from the current account would be transferred to the new addition. The chat technical support representative offered to install the new program for me. In the process, he deleted all of the logins and passwords I accumulated over many years of using Norton. The attitude from the off-shore technical support was, "Oops, too bad. We'll refund your money, and you can spend your time trying to restore what we lost."

Norton is a total rip-off company. They renewed without my permission. They make it impossible to reverse this charge online, or to use their online chat support system to remedy the charge. Furthermore, the chat system never activated no matter how many times I tried. They billed my credit card for $79.95, which is $50 more than I originally paid for the horrible software - again, without my ** permission. They are thieves, but hey, our whole system is now corrupt, so what else is new?

Last year, I purchased Norton 360 for three computers. This year, I renewed all three computers. When I went to update the third computer, it wouldn't let me saying there were already three computers done. During this issue and many phone calls, emails, messages on their site, bad feedback, all which no one replied to. I finally contacted the help online shop which said that I had to do updates. There were no updates to do. Anyways, my third computer will not work. I turned it on and it stayed on but will not even show the desktop. I turned on my screen and it worked saying LC, etc. Now, I have a $900 computer, not very old, that's all screwed up because Norton's protection is crap for 2013. Now, for my other computer Norton says isn't protected because of Microsoft Essentials, they are now saying they can't update because I can't get internet. I am here, aren't I? I don't have Microsoft Essentials. This year, Norton sucks!

I attempted to purchase the Norton 360 program and after the purchase went through, the program would not download. The message I got was that my current anti-virus program (not Norton) had not expired and so they could not download their product. I have contacted Norton four times, to no avail, to have the purchase cancelled and the purchase price credited to my account. I would never, ever recommend this provider. Like the other customers complaining, they do not respond to their online chat line nor do they take phone calls. When I gave up after 3 attempts to use the online chat system, I called the 800 number. I was on hold for over 20 minutes then disconnected.

I purchased Norton Anti-Virus 3-pack back on May 14, 2012 which had a $50 mail-in rebate. I sent in my rebate form and on the tracking email they sent me, it stated they received it on May 25, 2012. Months went by and I totally forgot to track the rebate. Today, I just realized that I never received any rebate card from them. I called them but no answer. I went on web chat and the agent told me to call the office. I got bounced back and forth until finally I spoke to someone who told me they can't do anything about it because it's over 6 months and I'm not able to get my money back. I asked them what the problem was and they said it says Invalid Postmark Date and Missing Purchase Date. I asked them how it can be invalid postmark date if I bought it on the 14th. They said they received it on the 25th and it's still in the asking timeframe. The agent told me it said invalid purchase date. How can it be an invalid purchase date if my receipt was sent?

I purchased a Norton 360 for my PC four months ago. This week, my computer was infected by a virus (MVR). I called Norton's free 24/7 technical support hotline. After being on hold for ten minutes, I talked to a customer rep who listened to my problem, asked a lot of questions, and then offered me to transfer me to another rep who would remotely log into my computer for a $16.99 fee. After I told him I was not going to pay, he then offered to transfer me to another rep who would walk me through the steps necessary to clean my PC.

I have experienced two viruses in two years with Norton. Other than a free web site to download virus removal software, I hardly download information from websites. I called Norton Support in December, and they told me that for an additional $99, they would connect to my computer to try to rid me of the virus. After 45 minutes, they gave up. 15 minutes later, I removed the virus myself via a free website download. I called Norton service number to cancel my subscription, and they argued and told me to call 877-294-5256. I called, and 20 minutes later, no one had answered. I called the service number back, and they told me they could not help me and hung up.

I purchased Norton Internet Security 2013 on December 9, 2012 for $64.99 which had a $50 mail-in rebate. I mailed in the correct/original UPC code Norton Internet Security 2013 (not a photocopy), along with a legible copy of my dated sales receipt from Fry's Electronics Store showing the purchase price. I made a copy of these items/my rebate submission prior to mailing. I received the confirmation via email of it being received, also one stating it was rejected due to invalid UPC code. I called the Rebate Status Hotline, 866-206-8800, but could not speak to a live representative and the only option available was automated assistance which could not assist me as needed. This is not fair and I am truly disgruntled.

I briefly used the Norton software on one of my laptop computers in 2011. The Norton Antivirus software frequently caused my computer to hang up and sometimes freeze. So I unloaded the software. Without any previous notice, I received an email from Norton informing me that my Norton Antivirus software subscription was automatically renewed on 12/31/2012 with the charge of $74.89 to my credit card. I tried to call the company with the number provided on the email (1-877-888-7505). I waited on the phone line for about 45 minutes before I gave up. The bot constantly asked me to stay on the line and said otherwise I would wait even longer.

Norton/Symantec Customer Service - Absolutely awful customer service, the worst I have ever experienced. I have had two problems they were either incapable of fixing or unwilling to fix - one involving restoration of my files, and the other involving the online backup of files. For the restoration, it took them ten days to restore my files, and I had to work with half a dozen employees for hours and hours before I finally got one who knew what he was doing. For the online backup, I am still waiting for a solution after two weeks. They transfer you from one incompetent employee to another, and each time, you have to explain your problem from the beginning. They apologize profusely yet do nothing, and they promise to get back to you "within 72 hours" or by calling back "tomorrow" and then fail to do so. Oh, and did I mention that each time you call, you are put on hold for 15-30 minutes before a human being answers? I am absolutely stunned that this company remains in business.

I purchased a bundle pack at Fry's that came with two rebates - $25 and $40. I just found out that my rebate was invalid because it was missing the UPC. However, no one contacted me to let me know. Now that the rebate window is closed, I am no longer eligible to receive my rebate. I tried calling them, but can't get past the automated recording to speak to a person. I tried to chat with them twice, but it would not let me type any info so the session was quickly ended. All I could do was email them about the problem and that's how I found out about the UPC. Funny how I was able to get the $25 rebate, but not the $40 rebate.

When I signed up for Norton, auto-renewal was automatically enabled. Directions to opt-out were murky, especially since I kept receiving notices to "renew" my subscription. If it's an auto-renewal, wouldn't it be more normal to just say that the subscription would be renewed automatically at a certain date, rather than keep posting nags about having to renew it? And I also, for some reason, didn't seem to have an "account." This is verging on deceptive practice. By the time I realized it, Norton had auto-renewed 5 GB of online backup space which I had absolutely no use for (and hadn't even realized I had signed on for).

I have tried to cancel following the recommended procedures. Continuous blind circle, back to automatic renewal which I do not want, no use trying to telephone to resolve. I tried that several times last year, another 90-minute circle. I thought I had resolved it last year, but apparently I was mistaken. I no longer want their service, nor do I need it. They keep you on the phone waiting or transferring you around the world to talk to people who cannot or will not do what you request.

They took $75.59 out of my bank account for renewal and I don't even have Norton on my computer. I want my money back and I want them blocked from access to my bank account.

Late last year, my small company bought and installed Norton 360 and all was well for a while. Recently, three separate computers suddenly stopped working altogether - Internet access stopped, no e-mail, zip, nada. We uninstalled and reinstalled Norton on various machines eight total times (most via online remote access from Symantec), always with the same results - without Norton, all was well (but admittedly unprotected). But after installation, all shut down and became dysfunctional, each and every time. Stay away - very far away.

Unknowingly, I have been getting charged for their update subscriptions every year since 2008. I used Norton for one year in 2008 and stopped because of how slow our computers were running while using their antivirus. Since then they have been charging me even though I have not been using Norton at all. After talking to their customer service, they would not give me a refund because they say it has been more than 60 days. I know that it was my mistake in missing this on my bank statement, but it never occurred to me that they had the ability to charge me without my consent. It goes without saying that I will never use any of their products ever again.

It has been downloaded to my computer without permission. Now, other sites are unable to load as before. Main consequence is getting into my computer.

I had purchased Norton sometime last year in 2011 and thought it was a one time purchase. Well, I come to find out that they had, without my consent, enrolled me in a renewal fee which charged me $70! I couldn't believe that! I had paid $49.99 last time and now the price is higher? I was highly upset and to top it off, it took me like an hour to reach someone to have the money refunded. So much for their 24/7 chat, smh. I have a credit card bill due in a few days and these ** decide to take out a large portion of my money out of my bank account! Now I'm stuck waiting and hoping that my credit doesn't get screwed up because of their foolishness! Beware! Norton is nothing more than a scam and I will never ever recommend or go back to these jerks!

I was wondering what was going on with my credit card statement when the bill was high. I looked at it and saw a Norton renewal fee. What a bunch of crap! I downloaded a copy of the software to my parent's computer a year ago because I found a good deal on it. I uninstalled it after it made their computer run like crap and installed a free Antivirus instead. I figured oh well, I was out a few bucks for trying to be a good son. No big deal. Then I get hit a year later out of the blue for $80 for a renewal fee!

Norton wiped out all of our programs - on two PCs. We purchased Norton 2013 from the OfficeMax store last week. On Friday night, I put it on my computer and it didn't install after the computer restart. What it did instead was wipe out all of the programs on my computer! I called the 800 number from the contact list on the website. They told me I have to contact Microsoft and that this is not from their program. The following day the install did the same thing to my mom's computer. I called Norton again and they still are denying that there is anything wrong with their product. I then had to pay to have our computers fixed and have all the programs re-installed for us and had them put on a different internet security program.

I have tried contacting Virus Assurance Removal Services’ phone number at 1 877-327-7358. That was the number sent to my email when I ordered Norton 360 less than a year ago and that is also the correct number I found for them online. I paid extra for the virus removal assurance service in case my computer was to become infected. I have tried reaching them 5 times in the last week. I was only able to reach the first customer rep successfully about a week ago. The lady who answered tried to sell me a service that blocks ports on my router, and I said no to buying it. After that, she put me on hold and said I was being transferred to a technician to remove the virus. I waited on the phone for over an hour and a half! Then I hung up and called back and got a hold of a customer rep. He apologized and said that I would be transferred immediately this time. He put me on hold for a half hour before I decided to hang up again.

My computer got an FBI notification virus on September 25 and I called Norton. I paid for antivirus and this was not caught. It locked my computer. Norton said they could not fix it because the computer would not work. They told me to call Microsoft. I did. They switched me to Symantec, which is a branch of Norton. They did get the virus off. My Norton 360 crashed yesterday, one of many times, and I did an online uninstall and re-install. Then I got an error code. I called Norton and they said I was missing a host file which would prevent me from doing live technical support. They told me to contact Microsoft. I told them the issue did not occur until I did their uninstall/re-install. I called Microsoft and got no answer after waiting thirty minutes.

On Sept 14th, I attempted to purchase Norton 1 but it would never complete. The order page just kept saying: "processing order" over and over so I closed the page and tried again. The same thing happened so I closed the browser. I noticed it was using my old email that was hacked, so I tried later that day to purchase Norton 360 Premier with my current email and that order was successfully placed. However, I have been calling them for one month on and off for my refund of $108.86 for that Norton one I never even downloaded. All I get are people in India who say, "Ok, you will receive your refund in 3 to 5 business days." And this is what I get over and over every time I call. I have spoken to all different people from India. So far I spoke to: Baram, Jovin, Anna, Karen, Cathica, Maybel, David. This is the worst experience I have ever had with Norton and I don't recommend them to anyone! I have never had such a runaround. Something has to be done about this.

I ordered Norton 360. It disappeared off my system in August 2012. I called and was informed it disappeared because of a virus on my system. I would have to pay $69.99 to have it restored. I was furious about this because isn't Norton supposed to take care of the virus? I finally agreed to pay the money to get Norton back on my system. Now today, I look at my bank account and there is a $19.99 charge. I called Norton and asked why. Supposedly, I agreed to this monthly charge back in August. I told them to refund me the money. I had never agreed to this. Then a supervisor got on the line and told me he was doing me a favor by refunding the money; that infuriated me.

I contacted Norton about a virus requiring a manual removal so I called for assistance. They wanted to charge me $99.99 for virus removal which they immediately took out of my account before transferring me to a technician. I waited for over 2 hours to be connected with a technician, and then the phone hung up. I called back and explained my situation again and immediately they put me on hold for a technician. After another 45 minute wait, I called back and explained again what was going on so they decided to schedule a time for the technician to call me. The technician never called me back. I called again and waited for over 30 minutes. I have called since then and sent an email to get a refund. Tonight I have been waiting for over 1 and 1/2 hours, and have been transferred 4 times. Each person tells me they do not have the capability to give me a refund. I just want my money and to stop getting the runaround. I will never do business with Norton again, ever!

I paid for a renewal of my Norton protection yesterday. I paid more than $70. They said email will be sent to me. No email was sent. My computer says I have no protection and when you go to Norton's website, there is no clear place where you can just write an email with your complaint, which I think is the worst. All you get is just more popup windows with things to sell to you.

I was automatically charged 44.99 pounds on an unauthorized transaction after calling several different numbers, which cost me 3 days of trying to get through to Norton. There’s no email address and no fax number. I eventually got through and I was told I will be receiving my refund of 44.99 pounds. What I ask is if it is illegal to keep someone’s bank details unless it was authorized by direct debit. Surely, this has to stop. The time, money and patience are not fair. I now have to wait for my refund for 5 to 7 working days. It’s something I didn’t authorize and yet I have to pay the price. I’m waiting for my own money which should never have been taken in the first place. Norton, you are breaking the law.

They were charging me for an automatic renewal every year for the last 4 years. I caught it this year because I was looking over an older bank statement for another bill. I did not authorize this and they could not give me anything showing where I agreed to do it. I would not recommend their service to anyone.

On Monday, September 17, 2012, I called Norton at 800-745-6034 and spoke to Roland ** regarding a repeated error that continued to occur on my Norton anti-virus. Roland requested remote access to my computer. He told me he was going to uninstall and then reinstall Norton on my computer. Upon completion of this process, I found that he had also deleted the installation package for my DVD burner as I was getting an error that was not popping up before he worked on my computer. I immediately called back and explained the issue to Ramprasath **, who said there was nothing he could do and to call Hewlett Packard as they built my system.

I emailed Norton about 6 weeks before my renewal date to cancel my next year charges as I had been offered a much better deal; however they took 44.99 pounds from my card anyway and then they emailed me to advise me I have no cover and to renew my subscription and pay again. Speaking to their foreign workers over a period of about 10 hours was a complete waste of time. I note they have been speaking at government level about cyberspace crime. Well, they would know. Steve Bennett, CEO, and his directors are either grossly out of touch or thieves. I suggest the latter is true and should be prosecuted, it's a disgrace.

I purchased and downloaded Norton with no problems but it would not run. I contacted Symantec support and paid an additional fee for expert install. They attempted to install for 8 hours until they did something and lost the connection. The next day, I tried to open a program and the computer shut down with the blue screen of death. After contacting them several times, they said I have a problem with my LAN card. My computer had no problems before they worked on it. The only fix was to reformat; cost estimate was $150.00. I was still running XP and to go through reloading all the software, I decided to upgrade to new. In all, their expert cost me $800.00. I managed to get a refund for the initial product but am still working on the $39.95 and restitution. Stay away from Norton/Symantec.

They will not answer the phone. You could not fix the problem. I have the blue screen and they cannot fix it. I just want my money back.

I have been on hold now for literally 64 minutes, and I am literally writing this while waiting. I am furious. Every time I call, I wait at least an hour to get in touch with someone and then whoever ends up on the phone has a horrible accent I can't understand and they end up transferring me somewhere else anyway. I work for customer service in a different company and this is freaking ridiculous. They're an amazing example of what customer service shouldn't be like. After I'm done with this, I will never deal with Norton and I would never recommend it to anyone. They don't help you and all they want is more money for the problems they cause. Disgusting.

They claim to provide you protection for your computer but when you have a problem, they want to charge you more money. And just try to find someone in the US you can talk with about your concerns. I have been all around the world and back and still no resolution. I was told they could help and after eating up 2400 minutes and my computer crashing, I still have no resolution. Everyone you talk with says, "No problem, we can help" and then they try and sell you something. You ask to speak to a supervisor or manager and they say that they can help, just give them a minute and after 5 hours one day, and another 4 the next, my computer crashed. I work for one of the largest banks in America and you can bet I will be notifying everyone in my address book not to deal with Norton or any of its products. I have 4 laptops and one desk computer being used in my family and you can bet I will be contacting the stores the items were purchased from and tell them that Norton does not support its products and they should not promote them. I'm sorry but after two weeks and a near stroke, I am through.

It has been two weeks dealing with issues after installing Norton 360. I can't get anybody in the USA to help. Sorry but I can't understand those guys in the Philippines or India. I have a complaint and have been on the phone for hours trying to resolve with no resolution in sight. I don't know about you but I am never doing business with Norton again. I am sending everyone in my contact list at work, hundreds of people, and my home computer (when it gets fixed as I have a tech working on it now at his home), all my friends and family, to never do business with this company. They have evidently gotten too big to deal with their customers. What is bad is that I tried to speak with someone in authority to get this straight and all I got were those guys in the Philippines and India trying to sell me something. Why would I want to buy anything from them? I can't get fixed what I bought.

I received an email from Norton letting me know that they were saving me valuable time by automatically charging my credit card for the renewal of Internet Security. On my account, I specifically set it up not to have auto renewal, but they feel that in their customers' best interest, they should take it upon themselves to renew it for them. This is crazy! The only way to resolve this is to open a chat session through their website, wait for a representative (my wait was 45 minutes) and request a refund. Look at all of the time they've saved me already!

I submitted the rebate form. I never heard from them. When I called to check the status of my rebate, I was told that my rebate is invalid.

I bought security from your company last month and was not able to download it. After sending you several emails telling you this, you still took the money from my account. I want you to put the money back into my account or I will take legal action. **, I am not angry! I am ** fuming. I am disabled and you're not taking the ** out of me.

Norton Antivirus 2011 ceased to work when it should not expire until July 3, 2012. I paid $39.50 for a Norton online backup last week, then I received a receipt stating that it expires in July 2012. Mozilla Firefox then crashed, and I can't receive or send emails. Every time I click on Norton online backup, a window comes up from Firefox, saying they will restore my tabs. This happened a week ago when I installed Norton. Neither does Norton backup work. It is obvious that Norton is clashing with Firefox. Will you please rectify this, as I do voluntary work for London University and have important emails to send. I have tried uninstalling Norton, and it doesn't work.

I had problems entering my new email address with Norton. I had Norton Internet Security 2012 and had service with them since 2006. I emailed the helpline, **. Regie got online, remotely controlled my computer and said the problem was that Norton couldn't recognize my new email address. He tried to install Norton 360 three times, ended up losing all my settings including about 70 logins and passwords. I carefully asked him twice about my settings and including once specifically about the logins and passwords and he said my "computer will be saving settings". Not only was all information lost, but a supervisor and/or expert would call back in 24 to 48 hours.

My credit card was charged on 4/19/2012 in the amount of $52.99, and then again on 4/20/2012 in the amount of $52.99. The description was "Norton software". I contacted customer service (India) and couldn't get to resolve it. It is being charged in error. We did not make the purchase. They suggested that I should contact my credit card company, which I did and I am disputing both charges. I don't understand why they (India) couldn't have credited my account in the amount of $105.98. Why is it that Norton does not have a telephone number for customer service here in the United States? When my current Norton comes up for automatic renewal, I will be looking at another product that is American and not some with a call center in India.

The customer service rep told me I had a virus that required a technician to fix (I thought that is what the software I bought was for). He told they would fix my computer, monitor it for a week, and to call them back if I "ever" have any further problems and they would assist me. That’s all for $99.99! The tech was great and fixed the computer in 30 minutes. She put her supervisor on the phone and he said, "If you have any problems this week, give us a call.” I was led to believe that as long as my subscription was up to date, they would help me out. They even put me hold to make sure it was. The contract they said they would send was a bill. When I asked to speak to a supervisor, he had an accent so thick I couldn't understand a word he said. When I said, “I can't understand. Could you repeat that?” I think he said, "I'll speak louder.” I have more, but I think you understand.

Norton Antivirus dunning advertisements - Regularly, I get a pop up on my screen and I cannot get rid of it! I have to shut down my computer! It's saying Norton has found nasty stuff on my computer and requiring (if I'm to get rid of the nuisance ad) that I subscribe to this corporation's services. I do not want its services. I have another virus protection, which I am satisfied with. But I cannot get this robot ad off my back. If there is a general class action against this damned corporation, and I see I'm not the only person angry with Norton, I'd join it. Why do I, a private citizen, have to be subjected to the intrusion of this corporation into my work?

Calling to see why I can't load what I had, and paid for before your website told me to uninstall manually. Now after 25 minutes, still no answer; 31 minutes, no answer; 35 minutes, no answer yet; 40 minutes, no answer; 45 minutes, no answer; 50 minutes, no answer. I have been waiting for one hour, this is a very poor way to run a business of your size. I am very disappointed in being treated this way. I believe that if you are having that much trouble, I had better look for another provider. The least you could do is have a human tell whoever is waiting the approximate wait time. Finally after 70 minutes, Ronald came on to assist me. 15 minutes later, the problem was resolved, but the anger of waiting for one hour and ten minutes will burn for a very long time.

Norton 360, no rebate - I have used Norton for many years. This year, I bought it on Black Friday from Fry's in Wilsonville OR, and went to the website after the holidays to download and file the rebate paperwork. Then, and only then, it is noted in the downloaded information that the rebate must be mailed within 30 days of purchase. Well, it was just a few days past the 30 days so I completed the information and mailed it on as directed. I received an e-mail indicating my rebate application was received, and then nothing.

Our life became hell, I mean pure hell. The brand new PC would not start properly, shutdown will take forever. Norton pop up would not go away. The pop up would not give you option except to download their garbage, emotional stress and physical effort to deal with Norton that invaded our home and life was too much; this is home invasion to me, b/c I was harassed by Norton in my private home, that they do not belong. When I bought my PC, I make sure that there is no Norton products in my PC. Uninstalling Norton product is impossible; it is like AIDS virus, if it gets in your system, it will be there forever.

Norton charged my credit card for $89.99 for Security System that was installed on earlier computer I had purchased. It was only a trial version that I did not purchase. I now have a new computer and after they charged my card, I attempted to load it to my current computer and it will not activate. The reason is, according to them, I have exceeded my license. They demand that for me to install it on to my new computer, I must have all the details from the previous agreement which of course I do not have. I do not have this program on any other computer.

On April 3, 2012, I paid to renew my Norton coverage - order number **. I paid for this by my credit card. They told me I'm at risk for not renewing it. I'm very angry!

Norton 360 identity safe login disappears on a daily basis. I am sick and tired of calling for tech support for this same problem.

Today, I paid for and installed a Norton 360 software thingy. I left the computer and went outside. Now, I just returned and the computer won’t go online. The computer appears erratic and slow. Your “safety” stuff is worse than a virus! I want my money back and the process reversed or sorted out now! What’s this ** about an attorney? Just fix it, **! This was sent from another computer, my iPad.

I purchased Norton 360 Security when I bought my netbook. I had great problems identifying on the Norton website where to enter the product key. Eventually, I located this and again, with some difficulty, managed to enter the product key. I thought this was done successfully; however, within a couple of weeks, I was informed that I was no longer covered. I have tried again to enter this product key and have been informed that this number is now invalid. Therefore, I have paid for a year's cover and managed to get only a couple of weeks. I would like to be reimbursed for this system. Thank you.

I went to Norton’s website and I saw 50% off Norton 360. I went to check out and it’s $8 for tech support. The website kicked me off. I went back and now it said 40% off. What is going on?

Antivirus trial version available for 30 days instead of 60 days - I had purchased a new HP dv6 laptop with 60 days trial version of antivirus. I activated it on the 26th, March 2012 and now it shows only 30 days remaining just after 3 days. Please let me know how my trial version can be extended.

My email download attachments sent to me are blocked by Norton AntiVirus. When I download, the Norton AntiVirus software screens it. When I try to download, it is automatically going to Norton’s website to buy their products. I hate it. Please remove this automatic selling on people's email.

My computer has been unresponsive lately. I've been using Norton for 6 years on 7 different computers. I turned my computer on to find that my subscription days went all the way to zero from 325 days. I am very angry and disappointed with Norton and will not use it again. Now, I'm using Kasper Pure instead. I'm very disappointed and pissed off. Norton has lost a really good customer.

I have Norton antivirus (2-year and it came with the computer). I have 170 days left on my warranty. A scan showed a problem, so I contacted Norton’s call center and it was in India. They could not resolve the problem, so they tried to sell a $150.00 support plan when they should have fixed the problem without this since it was under warranty.

Norton sent me a message saying that my computer's performance was poor but they had remotely access my computer to speed it up. I paid $34.99 for this service but noticed no improvement whatsoever. Today, I received the same message from Norton offering to speed up my computer for another $34.99.

I purchased Norton Antivirus from Wal-Mart on 2/15/12 for $40.00, put it on my new computer and it downloaded all but one problem. My Norton screen said “not all updates successful (Error 8920 223). Also, screen said “Norton 2011 Virus definition x64”. I contacted Norton, and still today (02/23/12), after trying to do all they said, it was told to me to download a fix which would not work and was a 20-plus hour download. I asked for my money back and am getting a runaround. Wal-Mart will not refund because seal was broken. Norton keeps giving me the run around and has not given me a refund. I cannot afford to eat $40 (with tax) What can be done? This am I am told from Norton: “Norton’s incident # ** to try other things.” I just want my money back and have erased Norton from my computer. Norton has made a defective program and on the internet I now see many people are having the same problem. Help, please.

After letting a tech support remotely access my computer, she uninstalled my old version of the software. In doing so, she crashed my computer. Now they will do nothing to correct the issue. They keep shifting me from person to person, putting me on hold for hours. I reported them to the Better Business Bureau. I recommend everyone to do the same. It is the only way to get justice. We all need to report them. United we stand, divided we fall.

I never purchased any software or Norton but you cut $99.99 in my account without my knowledge. So I will sue you.

First and foremost I don't and never had Norton. Now I am being charged for an annual fee—what gives? Then I tried to get a hold of someone and wouldn’t you know it, the recording states the number I dialed can't be reached! I never authorized anyone to get money from my bank account. The way I look at it this company took my money with me not even having an account with this company. Do I have a case? You're dam right I do, and further add that I am going to bring charges if I can.

Norton charged me twice for the same annual renewal. I contacted them and they refunded me for one subscription but turned off service for the both. Tech support restored the service but deleted all my log-ins and passwords, personal info, etc. I am not able to restore any of it and their assistance is useless.

I had Norton 360 Version 3.0 on my laptop. I had to renew the software. Not wanting to use my credit card, I decided to purchase Norton 360 Version 5.0. It would allow me to overwrite the version so I deleted my old version Norton 360 Version 3.0 and downloaded my new version 5.0. All went well until completed. On checking, I lost my Word software and CD drive including my email, Skype and internet connection.

Can anyone help me? Every time my Norton subscription is about to run out, I all of a sudden receive very slow performance, malware & virus notices, my computer runs like *** yet I still have 23 days left on my subscription! Why isn't my virus protection picking up on these things before they occur? This has happened in the past, I just figured it was a coincidence. The minute I renew, all the above mentioned clears up. Is it possible Norton is doing all these to my computer to force me to renew? I mean whenever they have walked me through an issue they access my computer remotely, is it possible for them to corrupt it also? I hate to feel like this but what else can be doing this? I've been with this company many years and I hope there is a reasonable explanation for this and I want answers please. I've read many complaints in regards to the free trial but this isn't a free trial, I purchased the three computer protection and I only installed it on two, so it's not like I didn't pay good money for it. Again, this issue only happens when it's time to renew, all year long my computer works great. Thank you for your time.

I wanted to have Norton tech install Norton 360 premier edition antivirus software. After 4 hours and three techs, I still do not have a workable software installation. My notebook computer is brand new. There should be no reason for problems. When I asked to speak to a supervisor, I was transferred and have been waiting for 90 minutes so far. Total time spent has been over 4 hours and I am no further along in this installation as I was 5 hours ago. Why?!

I am really angry with Norton's poor customer service. I have made several attempts to advise them that my registration with Norton is not due to expire and they have failed not only to reply to my request to correct the situation but have now canceled my protection.

I am a computer technician. What I clearly noticed is that when a person use Norton trial version of antivirus or internet security, it seem to be ok. However, when the software expire, unbelievably many many viruses, spywares and all those malicious attack immediately infect the PC on which expired Norton software is. One obvious virus is a 'fake antivirus - like fake windows security which is a virus software that automatically install, run and show fake results. I have a very high doubt on Norton or Symantec that the company is misconducting by forcing its customer to buy its products. This is my personal assumption. It could be right or wrong. However, I am saying based upon dozens of PC that I have noticed of facing this problem.

I guess my previous complaint was not good enough. You, guys, are highway robbers in this economy. I have been a loyal customer and kept my account up. But now, because of the economy, I had financial proiblems and you drafted my checking account. You caused a $36.00 charge to my checking account and you do not care. I will keep writing every day until you come up with an equitable solution.

On 1/18/11, I purchased Norton Anti-Virus protection for my laptop. In December 2011, I bought an additional laptop and I purchased a new subscription of Norton 360 (for up to 3 computers). I planned to put it on my old laptop after my other subscription ran out in January. On 1/4/12, Norton charged $47.19 to my debit card for an "annual renewal" even though I never signed up for it.

I was charged $74.89 to my checking account by Norton’s. I did not know that an auto renewal was set and I did not get any emails stating they were going to do this. There was not enough money in my account to pay the $74.89 but the bank paid it and charged me a fee of $36.00 for overdraft.

On hold forever, downloaded new 360 and got a virus. Called five times to get help removing the virus, nice guy but couldn't get rid of the virus. Their "fix it" and PC tune up for $69.99 approach corrupted many of my documents. Nice guy did follow-up and I told him to refund my $69.99 for the PC tune up that didn't work and has now made my PC unusable.

Norton charged my credit card twice in December 2011 for two different Anti virus programs in which neither one of them where downloaded on my computer. When I called, they used the "automatic renewal" excuse. I haven't used Norton since 2010. At which time, I clicked out of the automatic renewal because they have done this to me in the past. What is with this scam they keep pulling? They told me they sent an email to an old email account and when I checked it, I don't have any such emails from them. Time to change my credit card. That will be the only way to stop this criminal activity.

The company started to show in the computer screens notes of service expiration and warnings of virus threats after the expiration date. When I removed the program, I deleted one of the the Windows 7 platform modules that I couldn't even find in the internet. I have to fix it with the assistance of the Microsoft and re-install the touch pad drivers that was deleted along with their anti-virus malicious program.

Norton has been double and triple charging me for years for their product renewals, When asked for reimbursement, I have gotten the complete runaround from four and half hours on hold to a case manager who does not even know the company policies, to emails stating they tried to call me when I have records showing no such calls placed, three scheduled call backs that never happened, last call back scheduled for 9:15 pm and them calling me at work at 7:45pm. My only concern was getting back my money they took but the answer the case manager gave me was basically "too bad, we will not do anything." I am looking into filing a complaint with the Mass. Attorney General's office for fraud and unethical business practice. I would love to know if there is a class action suit I could join on top of filing the complaint.

I had 112 days left on subscription of Norton 360 5.0. I got a message that I had a security risk from virus. I tried to run check but kept getting message. I contacted Norton and they said the software was 2008, not so. They charged me $99 to remove virus using Microsoft Security Essentials which is free on Microsoft. I have purchased approximately 25 Norton in the past. I will never purchase another one. I had just purchased two new 360 5.0 last week and will try to return them. Norton is saying their security product which I paid $80 does not work and the box says you get 24/7 support for the life of your subscription. I did not get that.

I called Norton and asked to speak to someone in the United States. I was told by someone in the Philippines and in India that I could not be transferred to the USA. I could not understand either person I was talking to, and I was hung up on. I paid for 2 years subscription on 5/17/11 and found out I am on the 60-day free plan that expires in 58 days.

Norton on 11/27/11 (a Sunday!) renewed my account. I never agreed to an automatic subscription renewal and my Norton doesn't expire for several more weeks. I have complained to Norton and placed a stop payment and hold so they cannot use my card info again. They overdrew my account!

I purchased a Norton 360 version 5.0 to install over an expiring Norton 360 Version 4.0. The disc removed all access to Norton, including removing the port to the CD/DVD. I am unable to install at all. Leery, because of that I uninstalled Norton 360 (4.0 version) on two laptops and found that, by uninstalling Norton, that also wiped out the port to the CD/DVD effectively removing my ability to install the Kaspersky product. I've purchased Norton for 6 years.

I have over 100 days still to run on my Norton 360 Internet Security (netbook) for 3 computers and Norton Antivirus (desktop) for 3 computers. I bought install disks, not online versions, because of bad experiences with online versions (files too large to download, being told to buy disks when Norton Help can't fix the problems; also you get harassed mercilessly to continue subscriptions you don't want). It's become obvious that the programming on the Norton disks can't cope with Windows system changes in 2011, particularly with Windows 7 (the netbook version works better on 7, though, and the desktop version better on XP and Vista).

We submitted the $50.00 rebate form for Norton after buying a system and the software from Frys. Our paperwork was sent on 7-4-2011. On 9-8-2011, we were told via the line 866-206-8800 that we were missing information. We re-submitted the asked information, rebate forms, one from Frys and one that was the Norton form, the UPC copy, and the receipt sales form.

I purchased Norton Internet Security 2011 for 3 systems. I contacted a virus on my system. I could not access the internet. There was no contact information in the box or in the instruction material. Therefore, I took my system to Best Buy for them to remove the virus. It cost me $201.53. Norton refused to reimburse me because they said I should have contacted them and they would have assisted me. Please tell me, how can I contact them if there's no contact information in the packaging and only a web address and I could not access the internet? Do not purchase Norton. It is not worth it. They do not stand behind their product and they are always saying what you should have done, not what they could have done better.

I ask to get my software re-installed on my computer. They said that they have to be connected to my computer by me letting them, so they could see what the problem is. Then they said I have to reboot my computer. Well I said that since they're in the computer, get rid of it.

I bought a Norton 360 last year (10-30-10) that has 3 installs. I thought I would be able to use them anytime on either of my machines. I just installed my last one and found I have 2 days protection! I fussed with their support department; they told me it is in the fine print that all 3 installations start getting used up the minute you activate one of them even if the others are not installed. I read the very fine print; it is misleading if you don't read it like an attorney: "With this service you receive the right to use this product on one PC or on the specified number of PCs during the service period which begins upon initial installation". It is in very fine print on the edge of the box. I wonder how many millions Norton made by seeing me and thousands of other customers coming? I fussed at the customer suport and all they would do for me is give me 30 days extension. I will shop around for anti virus other than Norton, maybe Kaspersky.

I am so sick of Norton being bundled on every downloaded program I install. Auto opening feature tells my software is bad and I need to pay for their software. I will never use their product as they intrude my privacy. It also requires me to reboot my PC just to get their pop-ups off and to uninstall their garbage.

Norton is so stupid they do not tell you to click renew and enter the new product key if you bought a new retail CD. They lie about their customer support on the weekends. They darn sure are not at the number posted on their website for the weekend. The only website they are on is the 100 dollar one. Their regular number on site clearly states Mon-Fri when you call it. The lady lied to me just 10 minutes ago. She said, "Why didn't you call. I was here all weekend." Just another lie.

Unacceptable, prior to calling to have an automatic renewal stopped, I had at least 5 active keys not expiring until July 2012 and so on. After one call, I was locked out of my account, all my keys were missing and no one had answers for me, as to why I had been turned into a trial member. After 3 hours on the phone with customer support, I was furious and kept asking for a manager or a CEO or CFO and continued to be put on hold.

Norton went into my credit card and deducted $69.99 as seen below. The computer is no longer in use. So, on what basis did this automatic renew go through? And if they renewed it, why was no notice sent to my email. I want my money back.