Newegg.com Reviews

Received my Trinity opened and broken and was not the model advertised. They were advertising the Trinity Pro which is a totally different model than what I got. Tried returning it. Thought the seller was providing a paid tracking only to find out that I had to pay for my own tracking number. After 4 days called Newegg and the rep stated that they (Overstock deals) Received my return and to expect a return on Friday. 2 hours later Received a email that the vendor voided my return. Reason "Never Received". This is so fraudulent I can't even handle it. Numerous calls to customer service and all that they can repeat over and over that this is not their problem. HOW CAN A COMPANY SAY THAT THEY VOIDED IT WITHIN 4 DAYS NOT RECEIVED!!!??? They obviously got it, saw there was no tracking and lied about getting my return. I will never do business with this company again! I want my money back!

When I placed an order through eBay, The merchandise Newegg.com sent me an email to void my order because my credit card information does not match. I used PayPal to pay and I confirmed with PayPal that the money has been reached to newegg.com Besides, Newegg.com would never able to get my credit card info because PayPal would not give my credit card info to Newegg.com (That's the only good thing about using PayPal). The worst part is that I had a U.S. 10 coupon from eBay to use it the same day to make a purchase. They asked me to re-order again but my U.S. 10 coupon is gone. I asked them to give me an exclusive link to make the purchase to offset the U.S. 10 dollars. Newegg declined. What??? Newegg.com would give me a 10 dollar credit to make the purchase next time.

I ordered a graphics card from Newegg as their website claims "Trusted and Certified" along with "Low Prices on Quality Products". Well that might be true. Just not quite how you'd think. I'm certain they're trusted and certified. Trusted by the owners to make them money, and certified to be a pain in the ass when you need something fixed. Live chat is a joke, as it's quite clearly a chatbot that is responsive based on your choices leading up to the chat opening. Things that a human would easily understand are misunderstood due to the identification of keywords that are programmed into an algorithm that seeks keywords and generates generic responses that are slightly tailored to the current user.

Said they would ship in 1-3 days and after 5 days did not hear anything. Called Newegg and they said it was a 3rd party and they would contact them about my request to cancel the order.

On 8/22/16 I placed an order for two items: a CPU @ $319.99 and a CPU Cooler @ $39.99. The order totaled $359.98, and I paid the total amount with PayPal. Almost immediately I received what I've come to know as standard emails from Newegg and from Paypal - Newegg confirming receipt of my order and PayPal confirming that I had placed an order with Newegg in the amount of $359.98 and advising me that the money would not leave my account until Newegg processed my order.

I ordered a TV streaming device - suggested by my husband's coworker. So I ordered it. IT must have come from China, because it took almost a month to get. I decided to return it after having it about 2 weeks - and the site says I cannot return it - IT'S been too long... REALLY WTH?? It took over a month to get, so I ordered something on Amazon instead, and now it's too long to return it. I Will NEVER order from them again. I never even opened the box.

Stay away from Newegg based on internet reviews and my experience. I have been in a battle for near 30 days trying to return a defective product sent via a firm they use. All goes through Newegg until a problem arises then not their concern. After multiple emails stating a refund was issued I get confirmation it was issued today and for the incorrect amount. They ignored early requests I sent as to getting a authorization number for return.

Just HORRIBLE customer service. I ordered a desktop PC which was supposed to be delivered in three days (and which I paid extra to have delivered in three days!). Tracking number was sent to me but there was never any tracking info available on FedEx's website. Now, the day prior to the original scheduled delivery, I get an email stating that the delivery won't be until next week, which is over a week after the initial order. This pretty much screws me, as I needed the computer NOW, not next week. Called Newegg who said there is nothing they can do, and blamed it on their "third party off-site shipping vendor warehouse" or some such crap.

I paid for 3-day delivery option for 3 55 inch TVs since it was for a time limited project and paid extra money. However, they deferred my delivery and will deliver them with standard delivery anyway due to their delivery system issues. No refund were offered for failing the 3-day delivery. Very disappointing service - they value more on their profit over customer satisfaction.

Chief complaint... Return Policy. Buyer absorbs return shipping, not to mention, original shipping also. Poor pictures in listings. Vague responses and replies on questions. EBay is straight forward, very great buyer and seller policies. Customer/consumer generally satisfied. PayPal also backs the buyer up most every time.

I have purchased a great deal from Newegg over many years but recently I've decided this will be no more. I had ordered a motherboard awhile back for an HTPC project I was building. After I placed the order, I decided instead just to buy a fully assembled computer for the task. My fault, so I didn't try to return the board. I just left it with my many parts and didn't think much about it, then decided I would just sell it on eBay. The buyer opened it to discover that there were no accessories and five pins in the CPU socket were bent, so the board was trash. I felt bad not having checked it myself so I went to Newegg and ordered another, the same model as a "gift" and gave the name and address of my eBay buyer so it would be sent directly to them.

Newegg shipped to me expensive graphics card with time limited rebate and postal package in which it arrived has showed signs of significant impact damage. Newegg customer service then agreed that we see does the card still work and return it if it doesn't. Customer support was slow to respond. At no point did agent warned that I would have to choose between submitting rebate and keeping right to return non-functional item. When I had multiple problems with the card including failure of the fan blade, they used the fact that I have claimed time limited rebate (which required UPC code) to refuse exchange and point me to manufacturer, in full knowledge that manufacturer may charge me for repairing that type of damage, and without any hard commitment to cover costs of repair. Spent a lot of time working with support, didn't got impression that customer satisfaction was focus.

I ordered several times from newegg.ca, which works with newegg.com and I have only great experiences. First order I screwed up and got the wrong cpu. My bad. I shipped it back and as per their policy, I got store credit. Ordered the correct cpu, received all parts in a couple of days. Re-ordered more stuff, received super fast. Called CS for help with my return, very helpful.

Downloaded Web Root software from NewEgg. Download failed and initially NewEgg said "Not Refundable"! NewEgg just sent a email indicating that they would refund the charges. Congratulations to NewEgg and the heck with Web Root software, will never buy their software again! NewEgg revived my hope and I will continue to buy and recommend them.

I bought 2 days ago a fury X graphics card for my pc about 5pm Australia time. I never received a confirmation email neither my order history on my Newegg account had an order or something. Just empty. I said maybe it needs some time, so the next day still nothing and I started getting confused and I could feel that something was wrong. I made the payment through my Paypal account $660.07 AUD. I contacted Newegg first through their live chat thing. The lady told me that she cant see any order even though I gave her all the info she asked.

Their LiveChat is a complete joke. It seems like they're manned by robots. The livechat representative was treating me like I was some kind of suspect. At least that's how I felt when they found out that my account was blocked. So last night, I got an email saying that my account got suspended. But I haven't even logged in in years. I told the LiveChat person asking why my account got suspended. She just told me to make a new account to place another order. Uh hello?! I'm only asking why my account got suspended? I haven't even ordered anything in years. If anything, I wish they would delete my email so I wouldn't have to keep getting emails!

I ordered a Fellowes 8017801 Designer Suites Compact Keyboard Tray for my keyboard and mouse. Item arrives and upon grabbing it. I heard what sounded like loose screws in the box. Upon opening the item the main unit that mounts to the desk and is supposed to be tension loaded fell apart. Upon reviewing the instructions the parts in the inventory portion showed none of the parts I had.

I purchased a cell phone through Newegg.com for my mother in law. Found out afterwards it was being shipped and handled in China not by Newegg. Arrived defective about 3 weeks later. No manufacturer name anywhere on the product not even inside where the battery is at. No warranty of any kind with the item. Informed Newegg about the problem and have not heard from them since. Posted a review but even that has not been posted on site.

Item ordered on JUL 01. Immediately realized should have ordered from Amazon because Amazon had same item at same promo price, free shipping, and earlier delivery date. Called NewEgg and requested order cancellation. They could not guarantee cancellation ("We'll try...") and advised I had to wait until later that evening for email with order status. NewEgg emails notification later that evening that item already shipped and I abandoned my plans to order from Amazon and waited for NewEgg item to arrive. Item damaged during transit by FedEx (per Fedex tracking) and returned to NewEgg by FedEx (I did not refuse the item; never reached my address). Called NewEgg for replacement order at same promo price. Item now off promotion and back to regular price at both NewEgg and Amazon.

Newegg has always been a good company for buying products. Right up until the product is DOA, defective in some way, or just generally needs to be returned. Did you know Newegg says if you try to put a piece of hardware into a computer and find out it doesn't work or is defective means you broke it. That's right every time you use what you buy if it doesn't work it's because you broke it. Because "physical damage includes but is not limited to, improper handling, permanently altering a product or any other type of damaged sustained due to irregular usage." They misrepresent the card as pci e 3.0 16x when it's 8x and I should contact the manufacturer because I can't return it now. Which is what they use to try to get you to never get a refund or RMA.

I needed this computer by 6/25/16 but they lost my "Rushed" order so I reordered it and when I received one item it was damaged and they replaced it. No problem even though it cost me days of lost business. Now my main problem is that I order $140 Windows 7 professional CD and it never came with the product key as they claim it should've on the envelope. They told me it could be inside the box and it wasn't at all. I had to go out and buy another Windows 7 because I have clients who need blueprints done at a certain time. This is the real world and there are deadlines that have to be met. I ordered this computer about 1-2 weeks ago and I still haven't been able to use it because they sent me an operating system CD without the product key rendering the item completely useless.

Have 2 kids going to Va Tech and they did ample research in choosing a computer that met the Engineering specs. When we opened computer to our surprise the keyboard was completely unreadable... It has black keys and dark red digits! I would never imagined a computer that did not have a readable keyboard... unless it is using the back-lit feature... The boxes are like new and nothing was downloaded but the return policy will not allow even an exchange w/out losing 85% paid, shipping cost and huge restocking fee. VERY DISAPPOINTED W/ NEWEGG WITH what I found having poor customer service.

We ordered a HP computer and online it said Windows 10 Pro. We get the computer and it has Windows 10 Home. I finally found a 800 # to call them and they even admitted that what was advertised on their website was wrong and it was updated to the correct wording, but they still would not honor what they admitted to and just gave us a refund and a 50.00 credit to use on the next order of 200.00 or more.

I received a DOA item. Upon contacting Newegg's customer service department I was surprised to find out they would not send me a replacement without charging me a 2nd time for the same item. Otherwise I could wait until they received and processed the item, then once approved send a refund or replacement. This would easily add two weeks when I paid for 2 day shipping. As this was a part I needed quickly Newegg does not see it that way, and have completely alienated a long term customer. Good luck in the future. I have no interest in doing business with a company that cares so little about their customers.

I ordered a new phone from Newegg after mine broke. It was ~$680 phone and was due to arrive in two days, just in time for an upcoming trip (where I needed a phone). Came home, didn't have anything at my house. Called customer service. They said it should have been there. Opened up a claim and said I'd be issued a replacement or refund. Heard back a week later saying I needed to file a police report. I did so. Still haven't heard back from them and still have no refund. I dispute the charge with my credit card company and they deny my claim despite having a police report in hand.

I ordered a Microsoft Lumia 650 windows phone about a week and a half ago. When the phone arrives I take it out the box, it takes 45 minutes to turn on, then gets the sad face. The dumb phone was bricked, mind you it was brand new. So I tried to start a return online which just keeps putting you in circles. So I call and stay in the phone for a half hour, the guy says he can't return it because it's opened. I'm like, "How in the world are you supposed to check if the product works?" He gives me 21 questions then says he will give me store credit, I say whatever. So I get the email a couple hours later saying the shipping label is on its way. So 3 days later a different CSR writes me an email saying the phone is non refundable and they have basically the same crap the guy on the phone says but in email form. I said eff this. Utter ridiculousness.

Newegg came highly recommended to me by a tech friend of mine so I decided to buy my next laptop through them. I talked with one of their techs & based on his recommendation I purchased an Asus laptop. When I received it I went through the set up process and was surprised at how slow it seemed to be. The first thing I did was set up the Wifi and went online and again was surprised at how slow it seemed to be so I opened the Task Manager and was surprised to see the CPU & Disc usage were at 100%. This was on a Sunday & Newegg was closed so I called Asus & they instructed me to do a factory refresh which I did & ended up with the same problem.

REALLY? We live in a day and age where when you buy a $1,000 laptop and it comes in NOT working, they won't even replace it OR allow us to send back for a refund? I took the time out of my day to ensure they get this feedback, which they deserve. I used to buy many items from them a long time ago, now they are a JUNK company. Purchased an ACER laptop from them and it locks up at Windows install. They refer me to Acer. Acer refers me to them. It's a loop, neither wants to take responsibility for a faulty laptop. NEWEGG DESERVES THIS HORRIBLE REVIEW. Hope they go out of business, we do NOT need a company like this selling online.

I have been a committed Newegg buyer since January 2008. Even knowing prices were cheaper on other websites I still stay dedicated because you were also reliable and trustworthy. My recent order "Order #**" change my entire opinion of Newegg and now makes me look elsewhere for purchases. Order #** is listed as "Item#: N82E16819117676" a Intel Xeon 2760 v3 (Socket 2011-3) "refurbished” for $174.00. This is obviously a great great price because this CPU sells for $1,200. I honestly thought I found the "Golden Egg" or "Hidden Gem". Along with this purchase I order supporting component like 128GB of DDR4 and a ASRock X99 Extreme4 motherboard. My goal was to build my new 24 core 128GB ram VMware workstation nested lab environment.

I have used newegg.com for thousands of dollars worth of purchases. Their website is very user-friendly and always has items I am interested in. Their customer service is phenomenal. I have had both phone and live chat sessions with them, and have always come to a positive conclusion. Only complaint is that live chat can take quite some time to get into a session, but it's fine to have in the background so it's not an issue. I am very happy with and will continue to use Newegg.com.

I am deeply disappointed with the service level of your warranty provider Service Net. I opened a ticket on February 5th 2016 and have still yet to receive any word on when my replacement or check will be in the mail. I do realize that this is a different company, but their actions reflects very poorly on your business. When I first submitted my claim I was going to immediately once received my reimbursement money order a new phone from your business. There is no way a simple cell phone service repair should take over 3 months. This level of service is unacceptable.

I purchased a refurbished printer for $50 along with a 2-year replacement protection plan ($14). The printer stopped working shortly after receiving it. After spending many hours trying to get this thing to work I contacted the company handling the replacement plan MYSERVICEPLAN.com. I discovered the plan did not go into effect for 3 months because of the manufacturer' 3-month warranty (which, I also found, was already expired at the time of purchase.) So, believing the item would be fixed or replaced. I waited the 3 months for the replacement plan to kick in. After shipping the item to them, I was given a NEWEGG GIFTCARD for the purchase price of the item.

Both Rella and Dave were great in reviewing and helping with all issues at hand. The problem has been resolved. The customer Service is great, policies of Newegg are not, but I'm not Newegg. Newegg should be more than grateful to have these people on their team!

I've placed several large dollar orders with Newegg in the past without any problems, so when they shipped a $12 cable to a previous address of mine instead of my current one, I was sure the problem would be reconciled efficiently and without much to do. I WAS WRONG. I was first forced to check in on that previous address and see if I could find the shipment before they offered a $9.99 gift card to repurchase another $12 cable. This gift card would take 1-2 business days to get, plus another 2-3 days to ship and receive (and another $2.88 of tax and shipping costs out of my pocket).

I ordered a flash drive on May 3, 2016. I put my new address in on the billing page. I didn't know I needed to change the ship to, it was my old address. Just a few minutes later I was looking to see what the shipping charge was because it was supposed to be "free". It charged me $5.95 for shipping. I called and complained about that and noticed my ship to did not match my bill to. I had trouble on the phone hearing this rep. She asked me if I was listening. I replied I couldn't hear her. After that, she was a complete snot.

I ordered a NEW Skylake processor ($246.98 after taxes) and received an open box damaged processor. I submitted an RMA and mailed the defective merchandise back. Newegg inspected the item and the RMA was Refused for precisely the reason I created it... the item is DAMAGED. I would not order an open box processor. If this one had been looked at/inspected it would have been clear that the processor had been destroyed.

It was a really bad shopping with Newegg. I bought 3 boxes copy papers from Newegg on Apr 17, 2016. After one week, I still did not get my items and the tracking number showed the items had been delivered on Monday, June 15, 2015 10:02:00 AM. I called Newegg. They just sent an email to the 3rd party seller on Apr 25th. There was any responses after that. Then the nightmare started. I kept calling them, they just said contact with the 3rd party seller called "Grand Crayon Office Supplies" and never got responses. Finally I cannot wait. Called them on Apr 30, 2016 for refund. They told me they still need to wait for the seller's response. I called them on May 3 again. They said they cannot refund to me because the seller did not response yet. I have to wait. It's the first time I met this dishonest online seller.

Newegg promised rebate. I called them three times for it after waiting patiently for many months but was told by their rebate center: "although you did nothing wrong, we cannot mail you the rebate check." A company that does not keep its promise to customer. Newegg is not trustworthy.

Got a motherboard and didn't see that it was an "open box" item. If I HAD seen that I would have gladly paid the additional $20 for a CLOSED box item. In any case, as suspected, the motherboard came and someone had pulled off heat sinks and otherwise damaged the socket so it was completely useless. I got an RMA and sent it back. They RECEIVED it last Friday and my RMA JUST went out of "Inspection" today. At this point I can wait for another week while I have over $1000 in parts just waiting for a motherboard or cut my losses and buy another board from someone else and suffer the "restocking fee." I just bought a new power supply since I have a couple of extra video cards and went with Amazon because Newegg could not guarantee that their shipping on a NEW sale, when I PAY EXTRA for 3 business day shipping, would get here on time. In chat the girl said it could be up to 5 business days.

I received and accepted offer for 1 year premier membership on 3/29/2016. On 4/21/2016 I received an email that my credit card would be charged $49.99 on 4/28/2106 for the membership. So by Newegg calculations 1 year is now 1 month. I did online chat and agent couldn't even find me by my account number but was able to cancel online. So don't be fooled into accepting a free membership!

Bought a computer except it was a DOA (dead on arrival). No biggy. They sent me a RMA in a email to print and send back... copy/pasted right from the email. We have also created a return shipping label. "To access and print your shipping label online, please click the link below: Return Shipping Label. To find the nearest shipping carrier's store or drop off location, please click the link below: FedEx Locations, UPS Locations."

NEWEGG BLOWS. The other shoe has dropped and NEWEGG will never see another dime from this geek. Bought a motherboard last week (the last one I bought from Egg was DOA) that was supposed to arrive tomorrow, so I went to Newegg to check the status and there was NO ORDER in my account. Huh? The $83 bucks was definitely removed from my bank account... So I popped over to my email (not easy when your PC is broken) and there was an email stating that the motherboard I bought wasn't really in stock and that they will not be sending it. Newegg is closed on Sundays. My bank isn't though. So I filed a claim against Newegg to get my money back. U.S. Bank is awesome like that. : )

First time dealing with this joke of a company. Obtained the Newegg credit card to take advantage of the 12 months same as cash. Placed one order with them for about $3000 for components to build a PC including a 4K Monitor. I get a confirmation from them saying my order has been placed. I go on the site to check the status and see they split my one order into 3 of their orders. Now get this one of them shipped and the other two were voided. Huh? Called customer service and they said one was voided because the credit payment did not go through. Huh? Again I placed one order and over $1000 of it shipped. Same information, same card number, again I placed one order. They told me to call the credit card which I did and they told me the charge did go through. Then I called back again and the next story I got was it was voided because the information was not correct for the second order/shipment.

Purchased the refurbished MacBook in March 2015 for over 1000.00 dollars. Also purchased a warranty. The first MacBook did not work, so I sent it back and they sent another one. This one worked for three months, but I was not able to run the Apple OS system on it because the computer was too old. It crashed three months later. They refused to give me a refund or store credit. I was told I would have to deal with VT Services their warranty company. I sent the computer in to VT Services three more times, the computer were old dirty with electrical tape used inside to make repairs, but the inside was very dirty after coming back from VT Services. Currently the computer has crashed because it has the Apple OS Yosemite and is unable to run it.

So, my husband bought a refurbished PC from Newegg last year and it runs great. So I thought why not! I will do the same! So I did. Firstly they sent me a electrical taped up power cord. I should have returned it then, but I spoke with customer service and they gave me a 15$ refund to get a new cord. I use this computer MAYBE 2 times a week as I work so much. Now, about 2 weeks AFTER the warranty expired... The PC flashes HARD drive failure errors! So I checked the connections to make sure they were tight. Guess what I found? The entire DATA cable and connection port are damaged. FURIOUS! I bought a exact model replacement motherboard from them because I could not find it anywhere else! They should at least refund me the cost of the new motherboard since they seem to be good at selling defective merchandise.

I am basically rewriting a review I just read which is how I found this site. The return process is a sham: They lie and say you returned the wrong item, that it will be replaced instead if refunded, that they will get back to you soon, that they cannot find the emails confirming receipt that their own company sent me (I forwarded them their own emails at their request, and then they rejected my return anyway). I am fighting them through PayPal and will call the attorney general next. I am appalled. I have bought from them before and never knew how dishonest they are. Never again! I will pay a lot more to go to any other competitor. I am really beside myself at this company.

I purchased a hard drive from Newegg and upon arrival the SATA connector was loose and not working. I contacted Newegg and did an RMA due to a defective drive. Once they received the hard drive, they said they couldn't take it back because the hard drive connector was broken. Hmm, why do they think I RETURNED it. I can't accept a broken hard drive. I always tried to follow up and they would not budge. I am currently going to dispute the charge since it was on a company credit card. The only reason I bought it was because it was in stock and we needed it immediately as it was a part of a repository for our backups. Lesson learned, buy from Amazon next time as they have excellent customer service. Newegg needs to work on their return policies.

If you buy from Newegg, just know that you won't be able to return or exchange anything you buy. They sell name brands but offer ZERO exchange or refunds. Their staff intentionally misleads to drag out the return/exchange policy. Newegg is a complete JOKE. If I had read a review like this I would have paid 1.5X to support local and to avoid these complete **. NEWEGG is order only, not return... Scam.

Bought an ACER Predator Z35 ($1,100). Gaming monitor from Newegg using their Synchrony credit card. The next day, a tracking number was created and was marked "shipped" and in transit from their website. The next day I looked at the tracking number, this time from UPS and saw the monitor was going to be delivered that day. Waited all day for the UPS man and he didn't show up. So the next day I looked at the tracking number and saw the monitor was still scheduled to be delivered the previous day. Last time I checked, time machines don't exist.

On 3-14 I ordered a delivery for next day via ups. I paid $57.00 for shipping! On the 15th I checked the status and it said preparing shipment. I called and was told that my order was placed after the cut off which is stated nowhere on the website. She told me that it was "understood" or "implied". No it's not understood if you fail to put it on there. FYI: She said the cut off is 12:00 pst for all shipments. (Mine was placed at 12:30pst). Fine. So she said it would be shipping out today (16th). I called and of course it still has not shipped. She said it was on hold at a 3rd party vendors warehouse! Mind you I still paid $57.00 for SHIPPING! I will never order or recommend this company!

I purchased an iPad. Upon receipt the battery was dead and it would not take a charge. I contacted the warranty department and they had me ship it back to be fixed or replaced. It took one month. A replacement was finally sent. Upon receipt of the 2nd iPad, it was also battery dead and would not take a charge. Newegg informed me to sent it back along with the packing slip for a refund. I mailed it along with several other packages that day. The iPad was the only package to get "lost". I have contact Newegg NUMEROUS times and am told that they have scoured the warehouse and both offices and cannot find the package. They said they cannot issue a refund on something not returned. I don't for a minute believe it was lost in the mail.

In the package I received from Newegg they sent me a “Thomas the Train” toy instead of the Hauppauge Tuner I had ordered. Long story short, it took over 40+ days and 26 emails before I ultimately had to go to PayPal to get my money back.

After waiting for hours on my call back, I decided to use the social media platform. In response to my tweet, I was given a different email, and Eugene from the social media department was able to refund shipping and $25 off my order. He also said that my email will be forwarded to the supervisor of the employee that lied to me about my package's delivery. Live support finally called back over 3 hours after making my initial call. Package arrived Monday.

I purchase an Intel hard drive from Newegg just prior to Christmas. The drive was defective so I returned it and ordered another one. Because the original drive did not have the box they have been refusing to refund my money. They claimed that Intel would not take it back without the box. I have talked with Newegg's customer service at least 10 times telling them they can't resell a defective item, thus the box didn't matter. I called Intel directly to inquire about the box. They said that has never been their policy (returning items without the box) and that Newegg was lying about it. I challenged Newegg and they still refuse and are sending the defective unit back to me (I guess to use as an $800 paperweight). I would never buy anything thing from these crooks ever again. Amazon, Best Buy, etc. would never have treated me this way.

I normally never take time to complain about a company as I just usually never use them again but everyone needs to be aware of this little issue. My orders showed up on time and then 3 days later my credit card starting get fraudulent charges against it!! Coincidence??? I stopped believing in that BS years ago. This card hadn't been used in many, many weeks and then like clockwork after my order was delivered here they came. I would never, ever use these guys again for any reason! I will tell everyone I know this story every chance I get. This was NOT coincidence!

I'll never do business with them again. I bought two Dell monitors. Less than 30 days later only one works. They won't take it back without the ORIGINAL box. Who can keep every box? To my surprise the box was still in the garage (being lazy paid off this once - lol). I sent it back, but who knows if I will ever get a new one. I don't trust them at all after the way they treated me on the phone and online chat. I wish I had bought somewhere else.

I had ordered a 500 watt power supply and waited for 10 days. I thought that the shipping was just going to take a while even though it said the shipping would take 4 to 7 days. I contacted them today and asked to get some information on the shipping. They then told me that they had received my request for "a refund" and the process was done all by itself. I then contacted them again saying that the only way I would be satisfied if they give me a 600 watt power supply and with the best shipping they have. They still haven't gotten back to me. So now I just have to infer that they wanted to steal my money because they never actually shipped my product. They said that I won't get my money back for another 3 to 5 business days. Needless to say I did not had a good experience.

I purchased two top of line ASUS Laptops on Newegg. After a month or so of use, the HD graphics would cause the screen to go black with purple lines on one and the video would freeze up on the other. I reinstalled the HD drivers numerous times and even installed an older version of the drivers but no luck getting the problems to go away. One they returned for a full refund, inside their normal return window. The second was with my business partner out of the country. As soon as he returned I tried to send his back. They told me they could only give me store credit with Newegg because it was outside the window.

I have bought a digital piano with the order number ** at the last day of 2015. I received the piano without a power adapter. After that I contacted with the customer service and they sent a message to the original seller and they could not receive a response. Then they decided to send the missing part themselves with the order **.

Do not order from this company! I ordered a Macbook Pro and the seller admittedly sent me a glass pan and a coin bank!!! Newegg issued me an RMA and I paid for the shipping cost out of pocket! I was told I would be refunded for that cost as well. After I shipped the item back they told me my RMA was denied! But the day the RMA was issued I was promised a refund for the full amount I paid of 1236.38 plus the shipping charge of $37! I still have not gotten a refund because Newegg does not care about their customers! They do not value you! They will take your money! You will not get your item or your money from them!

Admittedly, it had been many years since I ordered something from Newegg.com, and I assumed things would go well. They did not. I ordered two things from them which ended up being me ordering from two different third party sellers. One is shipping my product on a boat from China. There was no indication my order would be placed internationally. Now I have to wait. My other product never arrived. The post office said that the company shipping it filled out an "Undeliverable Address". Did Newegg or third party seller do ANYTHING? No. I have been writing and calling for days, and the best response I can get is "It's a sale from our marketplace, Newegg isn't responsible." Totally unprofessional, and I will NEVER use their site again. They could be selling new laptops for a penny and I wouldn't waste my time or energy. Am advising all I know to use other sites or pay extra money to get things at a brick and mortar store.

Okay, Newegg finally came through and gave me (not a refund as they told me they would) a store credit which I decided after all the fighting I could work with. What I really don't like about this whole situation is how I was called a liar about what I had told them about the product being faulty and being damaged.

I contacted the company which took 35 minutes waiting. My credit card had been compromised and was trying to get the info of where it was shipped to. They would not give me the information. They were more concerned with protecting the scumbag that stole my card info than taking care of me. They said it was the credit card company's fault for authorizing the purchase. I had to wait an additional 15 minutes to talk to a supervisor who didn't seem too concerned about my situation. Customer service is not this company's strong suit nor is security of people's credit cards. It's bull that scumbags do this and these companies let them get away with it.

I ordered a $1600 computer. During the checkout process I was not offered the option to require a signature upon delivery. I called FedEx to have it changed to be picked up at their hub. They said Newegg had to make that request. I called Newegg and they said that since I was first time customer and hadn't spent enough money on their site that their "policy would not allow them to make that change." Now I have to worry that the PC will be there when I get home from work. What horrible customer service. This first time customer is now a last time customer.

We ordered a Samsung Galaxy Tab S 8.4 (refurbished) through Newegg. It arrived and the LCD was cracked, apparently in shipping. We contacted Newegg, and after several weeks and much runaround, were told that the supplier was Etech and that they would forward our complaint. Etech then replied, without seeing the unit or speaking with anyone directly, that they would not replace the unit. We then asked Newegg if they would stand behind the replacement, and they said no, that it was up to Etech. Upon further research, we found that Etech has a long history of defective product reviews and it is easy to assume that Newegg was aware of this. We are now researching which company to sue but would advise any consumers to purchase with a company that stands by their product and that would not be Etech or Newegg. As long-standing, previous customers, we could not be more disappointed with Newegg.

On Black Friday we ordered $1,100.00 in computer parts to build a new system for our son in college. They shipped via UPS who then left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3 days before x-mas was still not resolved. I got very impatient and tried to get this resolved so to have the gift for x-mas. One of their customer service members talked me into doing a whole new order (which I paid an additional $1,100.00 for; they in turn paid for 2 day shipping to have this under the x-mas tree). They told me that once UPS would complete their investigation, they will refund the money. Too bad it was NOT THAT EASY.

I awoke the other day to see several emails from Newegg apprising me of an order made and account changes where my shipping address and payment method was changed and a 4th email apprising me my credit card failed on the order. I noticed a new name on email but the same account number and email address. I couldn't call anyone since was too early and used live chat. A rep was able to see order and after I cut and pasted all the emails into chat she cancelled the order. I was asking about placing a block on my account and she was sending an email to "Verification department."

I purchased a flat iron from Newegg. Got it and didn't work. Called to sent back to be told that they didn't accept refunds. It didn't work. I finally after 2 hours of hold got Roma number and sent it back. They say they never received it back. Liars! They are crooks. Never will use again.

Newegg states that open box items are functionally tested before they are sold. This item could not have been tested as it is shorted and causes my workstation to shutdown when powering on. I have bought several items from Newegg and this is the worst experience ever. There is no way to get a refund, return for replacement, or even comment on their site about the product. Be very wary if you deal with Newegg.com.

This is not an Eggcellent experience. Photos show 6 spiral bound notebooks, quantity: one, 9.5 x 6, 100 sheets for $13. For a quantity of one. The photo establishes the notebooks a set. The vendor is aware that the buyer is quickly scanning and sees the photo with 6 item and x 6 in the description. The vendor is also aware that it might not be worth pursuing the refund. No one would pay $13 for one 9.5 x 6, 100 sheets. This seems like a scam to me.

Bought a leather Kenneth Cole brief case as gift on sale 130.00. This was the fakest fake, so glad I checked it out before I gifted it. You could smell the strong fake leather chemicals. This bag was soooo fake. This is so illegal. I did send it back and got a refund. Thank goodness. Never again!

I bought the wrong item from Newegg, so I did a "do not want" when it was delivered. I tracked it back to New Jersey to their warehouse. I call for my refund and they're indicating that the warehouse never received it when the FedEx tracking shows that it was returned and signed for. They will take your money and lie about not having your product. I have been constantly fussing with customer service for 4 days now. Still no results!

I bought a computer from Newegg. I ordered it on Christmas Day and received it on Thursday Dec. 31. The computer would not turn on. After several discussions with Newegg technician, I was told to send it back. I received a RMA label and took the computer to the courier UPS the first day they were open which was Tuesday Jan. 5. I received an email from NEWEGG on Jan. 19 saying they had just received the computer and I would have to allow more time for them to process then another 3 to 5 days to get the money back on my credit card. UPS would not have taken 14 days to deliver to Ontario. UPS said it would be three business days.

I have been an exclusive Amazon Prime member for years. While building a new PC, I gave Newegg a shot for a few of the components - specifically, the most expensive piece, a high end video card well over $300. Got the card and other items during the day on a Thursday. Unpacked everything. I cut the UPC off every box - you never know when you need them. Couldn't work on them that night. Had plans. Next day was recycling, so out with all the outer shell boxes. Next day, put PC together. Bad video card. Ho hum. It happens. Box it back up in main interior box along with all peripherals, static bag, etc. Request RMA and ship back. Gets rejected - no outer box. What?

Beware consumers! Do not buy computers from Newegg! I purchased a computer from them which never worked. They advise me send it to a 3rd party repair service. Did what was asked. It was never fixed! This computer was send back 4 times and still was never fixed. They now refuse to return this computer.

I placed an order with Newegg as I have for many years prior. This time they have failed in a significant way. My laptop HD is failing and I placed an order, they offered free shipping which I took advantage of, in the past this was 2 to 3 days at most. BUT NOW it is 6 to 7 days. This is unacceptable, I would have paid to have it shipped sooner - but they now have gone into the land of mass merchants - it gets there when it gets there mentality. Too bad - stay away if possible.

"Terrible experience with Newegg so please avoid. Purchased a new laptop for my son for his birthday. Once we received it, discovered that it did not work. We were told to send back only the laptop and keep everything else (headphones, backpack, etc...) as they were going to send us a new one once they received the other one back (FIRST LIE). Once they received it back, they then changed their story and said they needed 10 business days to see if they would repair the laptop instead of sending us a replacement.

I tried a 30 day trial membership and made a $29.99 order. When the item arrived was worth $1 and defective. It came in a crumbled up box with only Chinese writing. Inside for protection, there was a crimped up newspaper in the same language. How did UPS find me? Nothing was in English. I contacted Newegg for a return label and refund. NOTHING. Nothing for weeks and still nothing. When my trial membership was up, my Visa was charged twice! First was a "congratulations" when they took it out of my registered card. Secondly later on in the day when they made it look like a separate purchase, complete with an actual order number. When I contacted them for the first and second time about the billing mistake, they claimed to only see one takeout and my Visa was missing an additional $49.99.

If you would like to receive a product late, use Newegg. If you would like to deal with a company that lies, use Newegg. If you would to deal with a company that doesn't respond to your queries, use Newegg. If you do not want any of these things then do not use Newegg. The worst company I have ever had to deal with. Stay away from Newegg today!

Similar to many other reviews, I ordered a refurbished iPad 4 without realizing it wasn't being fulfilled by Newegg. I received the wrong model which was severely damaged. After several attempts to contact the seller, Newegg finally got involved. It has been nearly a month and I still haven't gotten a refund even after returning the iPad to the seller at my expense per direction. Fortunately, I paid extra for signature confirmation which proved the seller received the package. Newegg has permanently lost my business and I have removed them from my companies approved vendor database.

On December 6, 2015, I purchased a computer and a MS Office 365 subscription. Immediately after placing my order, I tried to change the address for my shipment. But Newegg made it impossible to do so. When I tried for online chats, I was repeatedly told that the wait would be long (the first time, over 29 minutes at 11:59 pm EST; the second, during the day, over 49 minutes; the third, over 55 minutes). No one replied to my emails and I only received a response once I posted a negative review on SiteJabber. But even then, the response was slow and unhelpful. I tried to post a follow-up after my most recent problem, but SiteJabber is pasting over my original review with my new one and backdating the new review to the first one.

I ordered a complete computer system on 12/22 using standard shipping, as I have done from Newegg for at least a decade. All of the parts I ordered (several order numbers) were shipped out the next day and all but one arrived as expected (within 7 days) except the $900 motherboard/processor. That item arrived at the second shipper location on 12/23 and there it sits. A day or two after I placed the order, Newegg put a delivery date of 1/5 on this item in the order on their website. Newegg knew they would miss their delivery promise but failed to notify me (I had looked it up just to see when things would get here - other items had begun to arrive).

Order $150 monitor for Xmas on 12/13. Tracking says it should arrive 12/15. Miss Xmas. Didn't come by 12/29. Reached out to support 4 times. No response. Call in, call drops, no follow up. Utterly awful customer experience. Newegg woulda kept my $.

We mistakenly ordered two printers; when I asked about returning, I was given an RMA, but not an RMA label, which meant that we were responsible for shipping. Shipping would cost us $33 for a $60 printer. Newegg is a joke; will never purchase from them again.

To make a long story short, Newegg shipped me two items in one box (water cooler and a processor) and when I received the box and opened it only the water cooler was inside. I filed a claim with Newegg and after a painfully long process of our long wait times to speak with customer service several times, we were told our claim was denied and they couldn't help us. I was flabbergasted. And since I told them the box didn't look tampered with they said pursuing a claim through UPS would be futile. I was out $374.99 because they said all of their stock was accounted for and they would do NOTHING to help me. I ended up filing a claim through the BBB, my bank (Regions) and filed a police report just have all my bases covered. Regions came through for me and returned my money to me after investigating the situation and is now pursuing a resolution with the company directly I suppose. I will NEVER order from this company again.

I first bought from Newegg in 2001 and have been a loyal customer, off and on, for a long time. Recently bought a new TV, arrived with half dead pixels. "Ok, no problem" I thought because Newegg was a good company, right? Oh man. It's now been over 2 weeks, I received the following promises: 1) "Your return label is 2 day." - lie 12/7/2015. 2) "Your RMA will be expedited." - lie 12/7/2015. 3) "I will set your RMA to be expedited and 2 day shipping back to you (other customer service rep, noting that it was standard)." - lie 12/18/2015.

I ordered a hover board from Newegg and found out that they were catching on fire the next night. I reached out to the seller 4 different times to cancel the order with no response. So I contacted Newegg chat support thinking I am just going to tell them that it's been 14 days and the tracking number has no activity and they will see what's going on and I will get my money back. I was wrong though. NewEgg wanted to contact the seller one more time on my behalf and give them 48 hours to contact me back. So I waited 48 hrs and then they wanted to contact them one more time. And now they are telling me they want a special marketplace representative to reach out to the seller and contact me. So another 3-7 business days to contact me back.

I ordered Nexus 9 from Newegg during Black Friday. I got an old used device and that also after almost 10 days, although I had ordered a new one. I have been following up with the Newegg customer care for the last 3 weeks just to get the refund. They still need time to look into the issue. I never experienced such a horrible customer service ever.

I ordered a laptop on 11/14/15 and UPS lost it in route on 11/20. I was promised my money back on 11/24 and made multiple calls wasting hours of my time. I was promised my money back again on 12/7 along with a gift certificate for $50 and a call of confirmation by the end of the day. On Dec 15 they said my money was transferred to my account but it would take 3-5 business days to hit my account less the $50 "gift" to spend money at Newegg for a product that I most likely will never see. Today is December 15 after another hour long wait on hold they did nothing once again. Do not purchase anything from Newegg. You are simply rolling the dice.

I ordered an Epson L310 printer. Price couldn't be beat. No shipping. However, product came from Korea. No problem yet. Then enclosed directions all in Korean or other language. Called Epson and they said product not supported in this country, only overseas. I called Newegg and explained my predicament. The customer service rep was very courteous and said he would email the source in Korea for a return authorization. In a couple of days I heard back from Korea. They gave me the USA internet address for online manual and said there is 1 year warranty with 3 month postage paid. The printer works well, I am satisfied, and would recommend Newegg, with certain caveats.

Bought a power supply. One of the motherboard cables wasn't included in the package and no info was provided on the advertised rebate. Emailed them because the "chat" is ALWAYS unavailable. Got an auto-response saying they would get back in 3 to 5 business days. It's been a week and not a word. Since then I've also determined that the power supply is dead. Tried calling but their phone is messed up. Just a recording that goes part way and keeps starting over and over and over. No chat, like I said. I emailed them but based on my current experience, I don't expect to hear from them. Their attitude is obviously "Buy something and if you have a problem, too bad. We will make it impossible for you to return it". I will never buy something from these guys again and recommend everyone stay away because you'll get burned like me.

Game was purchased with $300 pc hardware from Newegg. Hardware received but need pass code to get game. Newegg customer service is permanently busy with no response. Phone not answered. Only can call during day hours. Online chat shows next rep avail in 6 minutes then keeps changing forever. I would not recommend purchasing any Newegg product this Christmas season unless you want terrible headaches.

I ordered a computer combo package (case, mobo, cpu, memory, HDD) from Newegg. The case I received was complete junk -- flimsy and poorly made, and the power supply was DOA. Well, just return it, right? This is where the combo return policy bites. For items purchased as part of a combo, the refund on any returned item is decreased by the amount of the total discount on the combo package. The case cost $45, the combo discount is $41, so it would cost me more to return the case than I would get as a refund.

I ordered it on Sunday and it arrived on Monday. Newegg always exceeds my expectations with their super fast shipping. There was a problem with my order. My first problem with Newegg.com after too many transactions to count. I waited a week for a response to my email. I waited two days for a response to my second email. Then I spoke to Marvin ** on chat. After bad experiences with the biggest retailer in the world I had low expectations. I thought I would have to eat my losses. But Marvin ** resolved the issue without any other hassles. Thanks Newegg! Thanks Marvin **!

I ordered and paid for an Acer Aspire Laptop - a Christmas gift for my husband. Two days later I receive an email stating that "they are unable to fill order as my cc was not verified". I called customer service and was placed on hold for 43 minutes. I spoke with Victoria who looked into issue and was unsure as to where breakdown was. I was instructed to replace order which I did along with purchasing antivirus as well as Microsoft Office.

I placed an order online for an Xbox One Forza 6 Bundle ($399) as a Christmas gift for one of my kids. The order process was good, no issues there. About a week or 10 days later, the item arrives. I opened the box a few days later only to discover a completely different product in the box. It was just an Xbox One game (that I didn't order). The packing slip enclosed in the box had the correct item listed on it (the Xbox One) so I don't know how someone at NewEgg could screw this up and not read the packaging slip. I called NewEgg to get this sorted out, after being on hold for 45 minutes, I finally spoke with someone.

I purchased a product at Newegg.com and it turns out it was actually sold by a third party company, Adorama. Adorama then sent me the wrong product. When I contacted Adorama to exchange what I received for what I actually ordered they referred me back to Newegg.com. It took me over 2 hours to talk to a person at Newegg.com and when I finally did, they said that I have to take up my issue with Adorama. So, I went full circle and neither company accepts responsibility for me receiving the wrong product. Amazon Marketplace works well, because Amazon takes ownership of the customer experience. Newegg.com does not. So, I will not buy from Newegg.com or Adorama.com in the future.

Before I was a "Premier" member, my orders would take about 4 days to arrive. Now with "Premier" 3-day shipping, it takes at least a week. This is on 3 different orders in a row so I know this isn't a coincidence. I called them today about it and all they had were empty excuses. Evidently, the first day of your order doesn't count as one of the days, the weekends don't count, but I can deal with that. So there's 3 days of the week that don't count as 3-day shipping... That still leaves at least one extra unaccounted for day.

Phillips SHB 4100. This is the very first time I've ever had issues with Newegg or anything I purchased through Newegg. The lady I spoke to on the phone was helpful though I felt frustrated by the experience - not due to her but due to the fact the situation happened at all. I purchased two sets of the mentioned headphones for my husband & myself to use with our Windows 10 desktop computers. Nowhere - that I personally saw did it state you had to have bluetooth dongles or anything like that. It was my understanding with windows 10 that it came with bluetooth & it was a simple matter of plugging in & enjoying.

I purchased 2 gallons of Varathane poly to refinish floors. I purchased them with Newegg because they had the quickest shipping and I have a deadline. The order didn't go out for days. The product was then damaged and discarded by UPS. I was told by Newegg that I should hear from the selling company in several days. I need to purchase the product locally now at a higher price and, according to Newegg, "Wait for a refund on the original purchase." I was on hold with the chat window for over an hour and while I was typing a response (because they don't bother to read what you type) I got the warning that they had been waiting for 3 minutes and were about to disconnect.

I purchased a Samsung tv from Newegg that was delivered damaged. They refused to return it claiming the shipping company is at fault. This is total fraud. It is not my responsibility to go after the company's shipper. If the product is damaged they should take it back no questions. I will not purchase anything from them again.

I went to this web site to buy a new smart 32 inch TV at $239.99. They said I would get $25.00 off by applying for a new credit card which could be used for that purchase. They lied! The website said I was approved for the card but when I called customer service I was told I could not use it until it went through normal mail. The customer service guy was snickering into the phone as I explained this problem. I never received an e-mail stating that I was approved for this card either although I was supposedly given the option to print the card number (which did not print it). The website subsequently froze up and collapsed my browser. They took all my information and I feel raped because they did not honor their side of their offer. Now a credit card is supposedly active in my name which I would have never applied for if I knew the false pretenses that were being advertised to entice people to apply for it.

I'm kicking myself for not reviewing Newegg before spending $430 which is now a total loss for me. I bought a laptop from them. It started up fine so I threw the box away. Two days after very little use, my laptop has a glitch. It randomly flashes black and randomly changes windows. I called Newegg to get it replaced. They told me since I threw away the box, they can't help me at all because it's a total loss for them to take the computer back. So instead, I, the customer, have to take the loss. After spending $430 on a laptop and receiving defective merchandise, they can't do anything for me because I threw away the cardboard box? That's so wrong!

I was trying to buy a gs60 computer on this web. When I process the web shows my process is successful but after they send me a mail says my order was failed, but they already take my money from my card, and now have to wait 5 day to get refund back.

Ok so I ordered an Acer XB270HU brpz 27" monitor from the Newegg marketplace for 35 dollars. I waited 4 days for it to ship. It was still in order verification. I contacted Newegg. They contacted the inactive seller. Two weeks later the seller just canceled the order.

I bought a new $800 Lenovo laptop from NewEgg. It took 4 long calls to customer service for them to finally get the order correct. When the computer was delivered it was a dud with a power problem and hard drive problem. Spent $200 to get this diagnosed with a computer person. My 80 year old dad threw out the box so now NewEgg will not let us return the 2 week old computer. I will never deal with them again.

I bought a $1500 computer from Newegg recently, I received a faulty computer that I barely could use for a month. First before I could return it I had to go through a gruesome process with MSI that tried their best to convince me it wasn't a hardware error, which it was. The only nice part of my experience with Newegg is the issuance of a replacement and the conversation I had with customer service at that point. After they received the computer, it took the two days to test it and accept it was broken. Then it took another day for them to realize that the computer I bought was now out of stock, since it has been replaced by MSI with a newer model. The procedure was then to issue a refund, which would be in my account in 3-5 business days.

I ordered two new laptops from NewEgg.com. I received them and when setting them up, one of them froze up while the basic components were installing, and the other froze up when I tried to download one basic program. The return process was just as frustrating. It took multiple emails to get a response, first from newegg, then the 'seller'. They FINALLY sent the RMA slips for me to return their crap products. I sent them back, followed up once I knew they were received.

Do not buy from Newegg!!! Ok my story... I bought two, high-end speakers. One came damaged. I called and spoke with Customer Service. Ended up talking with a manager. After telling me I could wait up to two weeks for a new one after sending back the old one I was unhappy. Basically at the end said, "I can't believe I was treated like it's my fault and I get to wait two weeks for my new speaker when I ordered it with two-day express shipping." They reluctantly gave me a $25.00 credit. Ok so I'm waiting and a week and a half later I call and they say, "Sorry but we haven't shipped you a new speaker because we are out of stock."

I ordered a PS4 Urban Camo Controller. I received an empty envelope. So I contacted customer service who said it wasn't Newegg that sold it to me but a sub-company, Red Dot, which was weird because I bought it from Newegg's website. Honestly it confused me. So Newegg's customer service can only contact Red Dot through email apparently and they have 48 hours to respond. 2 days later no response so I again contacted Newegg's customer service. 6 days later I received a response from Newegg with an attached email from Red Dot asking for a picture of the envelope because I stated the envelope was too small for a controller, which it was.

I purchased a video card for my desktop from Newegg.com. The card came defective and I am returning the card for a full refund. The problem is when I tried to post a review about my experience with that card, Newegg rejected and did not posted my reviews of the product twice already. My reviews were truthful and well written, I had good and bad things to say about the product, and tried to warn future buyers but nothing went through and the reviews were never posted. I also tried to answer a question about the product, which also was not posted. For some reason I am being completely blocked out.

I bought a Samsung fast wireless charger. Upon receiving it there was literally no adapter to plug in to actually use the charger. I noticed the shipping box had no damage so I knew it wouldn't be a ups problem and contacted Newegg. I was told that since they take a pic of the actual item before it's shipped to me, I need to contact samsung. I then contacted samsung for the rep to team me if I had ordered it from them they would replace it but since it's from another seller, it's that seller's problem not samsung and nothing they could do. So all Newegg tried to do was pass their problem onto the manufacturer when it wasn't a manufacturer's problem.

After review, NewEgg was able to issue me a store credit for the full amount of the defective drive - stating that they do value their long-standing customers. I am pleased with this resolution despite the time\effort it took to get to this point.

I bought new PC in Newegg web store. It was a present for my relative. First of all they put WRONG information on delivery choices. They not delivering in time. Second, they deliver PC with BROKEN VIDEO CARD. BROKEN!!! Third, I send PC on next day, and ALL process to get NEW PC. TAKE FOR them 15 DAYS!!! Absolutely not confident company. Never will buy there and never will suggest anybody.

I have paid $700 dls (quite some money) for a Desktop PC. 1-day delivery. Problem starts when next day comes and nothing is arrived home. I mentioned them that I had urgency hoping they would LISTEN to their customers, had paid for the 1-day delivery and to mention the PC's location is less than 30 miles away from my house. They did not care for all this. So I entered the Chat, I got an answer, it'd be delivered next day. It never got here. I have for the 2nd time chatted with them to mention them the chat reference #, no tracking number yet. Today, it's day 4 and still not answer of where it is, my money is gone, and they will answer me "tomorrow"!!! That's what they've said. This is not how you can trust a company, very careless, very miscommunicated is more of their description. Of course, I am not buying from Newegg anymore.

Sent me the wrong item. I sent it back. Fought with them countless times to get a refund on my correct item but to no avail. This is quite a massive scam as they say they need to investigate blah blah but never bothers to follow up. Do NOT trust the other review websites where they have sky high ratings; their customer service called immediately after I posted a negative review but the main concern was getting the negative review down without resolving the issue. Terrible. Do not shop here and trust the reviews here instead.

So I purchased a refurbished Raspberry Pi on eBay from Newegg. Comes in defective. Nothing coming out of the HDMI cable. Return the thing but no refund. I contacted the company. Weeks later, not seeing the refund in my account. They claimed I had filed a charge back with my credit card company, which is ridiculous since I had paid with PayPal. Anyhow spent hours emailing back and fourth. I had to file a claim with PayPal to get my money back which I did but just a whole lot of trouble! They are either just very bad on admin. issues or ill-intentioned. In either case I would just shop elsewhere. Go see the feedback on eBay from people. They are just horrible.

On Sep 21, 2015, I ordered a Garmin GPS model 2689 from Newegg. I found the GPS using a sale email that Newegg sent to me. Order was completed and payment charged (as indicated by emails) since I paid electronically. Order was confirmed and I received a tracking number (as also indicated by emails received from Newegg). Later that day, I discovered more emails sent to me by Newegg. The first was an invoice indicating order number and invoice number with other normal contact info and such. Then later 2 additional emails, the first indicating "RETURN APPROVED" then "RETURN RECEIVED". I never received the GPS (not in 1 day!!) and did not request a return. I followed the information from their invoice email and used their telephone contact information and talked to a Newegg customer service representative. I presented him with all the info I had and asked him what was going on with this order.

The issue has been solved in a very short time. Now the website really deserve 5 STARS!

I have bought components from Newegg for about ten years - perhaps more. Today I got a lovely letter in the mail that their slime ball credit card outfit is cancelling my account. So, why? My guess is that I always pay off my bill before the due date and, as a result, incur no interest charges. OK - I do that, with all my credit cards. I have no need to incur 25%/year interest charges and other fees. So, that's the end for me and Newegg. There are many other places to buy hardware on the 'net. Thanks, it's been a long time but all friendships end one way or another. This has nothing to do with me - it's some slime ball outfit backing Newegg. End of story.

Newegg and Amazon are about the only two big tech re-sellers - Tiger Direct is ok but lower inventory. Anyways I ordered my new PC Parts from Newegg and got their 3-day shipping / ShopRunner 2-day, all that stuff for quicker shipping. Ordered it on a Thursday and it arrived to my house the following Thursday/Friday. Unless I am off in my binary calendar days, that is way over 3 business days.

My account claims my item has shipped a week ago, yet my tracking number wasn't ever made active and the shipping carrier never received the item. I called Newegg for a refund, they said they issued it, yet I didn't get a refund confirmation and I still have yet to see my money. I strongly recommend not shopping here due to shady shipping and billing practices.

My first and only time using this site. I ordered a laptop but a few days later I received an email saying that my card did not go through. It in fact did and the money was sent back to my card. My assumption is that they did not have that laptop anymore. I then ordered a different one. Finally, 4 days after I ordered the laptop and had to send an email about when it was coming, I got an email with tracking numbers. For the next 3 days the tracking number said it was not yet picked up. I contacted Newegg through chat because email stated it would take 3-5 days to respond. I was told that they thought it had shipped.

Ordered two computers, one for myself and one for a family member. The web description stated these computers come with Office 2010 and an extra hard drive, which were the selling points that made me decide on this particular offer. My order was processed and shipped promptly, but I did not receive the model stated on the ad or Office 2010 or extra hard drive. I contacted Newegg and asked about the Office 2010 and the extra hard drives and they totally ignored me. I have filed formal complaints with the BBB, the State of California Consumer Affairs, the Attorney General of my state, and the Federal Trade Commission, and I recommend everyone who has a complaint with Newegg do the same thing. Someone must reign in this company and hold them responsible for their poor business practices and customer service.

Received HD Plasma TV ($699) in a relatively short amount of time--about a week. Upon super delicate unboxing, screen was already broken in several places. I have many sorrowful pics. Tried HDMI input from two different devices and VGA adapter on the third. Nothing. Screen blackness. Also, TV remote was not what the manual showed. I did have audio—white noise. Before ordering, I tried to get info on who "refurbished" the unit and was given the runaround. Still waiting for response. But automated response said my order is not eligible for refund.

On 7/26/2015 I purchased an Item. On 8/3/2015 a different item was received and I contacted them about it being the wrong item. I have spent HOURS fighting for a refund and finally got an RMA today (8/26/2015) but they want me to pay for shipping it back to them AND they want me to pay a restocking fee. Do NOT buy from Newegg, they will send you whatever they want and charge you if you decide that you don't want it EVEN if it is NOT the item you ordered.

Terrible company. BEWARE when you order. I purchase a pro-surface on 8/3/15, received an email that day saying my item has ship on 8/6/15. Received another email saying there was a delay on shipping but would ship out the same day. On 8/14/15, I got a phone call from them saying that they were out of stock and that they were going to send me an open box tablet the one that was on display. I have contacted customer service 4 times, "We will have someone call you". A supervisor call me on Tuesday saying she would look into the matter and get back to me in 2-3 hours. Today is Wednesday and still no phone call, no package. NEWEGG should be ashamed on how they do business. Here my order # **. If someone from management can assist me with this problem. Frustrated.

I was placing a Newegg web order. After entering my VISA credit card info they produced a Verification by VISA screen, which was asking for more information. I did not want to comply but there was no CANCEL button so I closed the screen. Nevertheless, Newegg processed the order, which was actually sold by a third party. When I asked for a return authorization they delegated to the third party, who will NOT pay for return shipping and will charge 15% restocking because it is not a defective product.

Called Newegg on a Tues morning and spoke with a guy to order my UAG cell phone case. Told him which model phone I had and the color of the case. I asked him, "If I pay extra money for 3-day shipping will I have it on Fri?" He replied, "Yes it will go out TODAY." So I placed the order and come WED I got an Email saying, "your order has been shipped." I called them back to question if the order went out late WED how can I receive it on FRI. The guy said, "You won't see it till MON or Tues." I told him I paid for 3 day shipping. His reply was they have no control over the shipping. So I demanded a refund on the extra shipping cost since they can't do it in 3 days.

Purchased a motherboard. It's defective. I can't RMA with Asrock because Newegg doesn't put serial number of products they sell on their invoice so the manufacturer wont RMA this defective motherboard. Have contacted Newegg several times (6). All they say is, "Sorry we can't help, we can't alter an invoice". So I say print me a new one with serial number on it so I can RMA it and they will not do that. They hung up on me. As far as I am concerned they stole my money and laughed at me. STAY AWAY FROM NEWEGG UNLESS YOU LIKE GETTING YOUR MONEY TOOK FOR NOTHING. There are so many better company out there than Newegg. Use them. They will probably appreciate you and your money 1000 times more than NEWEGG.

These a-holes sold a refurbished Samsung smart tv that was OBVIOUSLY defective. It won't stay on more than a few minutes without turning itself off and on. (Recycling.) When I contacted them about returning their obviously defective product, they told me it would be $110 to send the POS back. I will never, EVER buy another product from them again. You think you scammed a customer but in reality you lost one that orders a significant amount of products. It will be cold day in hell before I order another product from these scam artists.

Newegg has gotten too big for their britches. They buy a company's defective products and stick their long time paying customers with this supposedly "new" stuff. Often times the item will work, or work for awhile and be so heavy that between the hassle and expense of returning it, the customer will just keep it. NE depends on that little trick to make a lot of their money as they know these items are bad before they even put them up for sale and how many customers will react.

Newegg Marketplace buys second rate, unwanted items from retailers at a discount and pawns them off onto unknowing consumers just to make a quick buck. Don't waste your time or money. I purchased a pair of what I thought were decent headphones on sale 7/15. They were cumbersome, and potentially damaging to hearing based on their OHM rating. I wanted to return them because the marketplace reviews were nearly all positive with no negative feedback, and after going off-site to find a review, found the headphones in question were known to be loud enough to permanently damage hearing. This is apparently the type of business Newegg Marketplace deals with now. After the 10% restocking fee and $12.22 to return the item, it's wasn't even worth it to try to get a rebate. Thanks Newegg Marketplace, I guess a sucker is born every day.

Bought a refurbished T410. Arrived with a battery life of 0 seconds. Week later, got a battery. Sent the computer to my son. Week later, the computer would not work, charger was hot. By this time, warranty period was up. Try to get the mail in rebate they promise. I couldn't. And I hope you love spam. Lots and lots of spam. And when you try to turn it off, you get more. This is a horrible company.

As a business owner I understand fraud control and having measures in place to prevent loss. I recently placed an order through Ebay for a laptop after a lot of research, reading and surfing sites. Newegg's price for the laptop was very competitive and on top off that I had a $15 promo code which I used. I personally believe the additional discount is why the order was cancelled. I paid through PayPal using 1 of my verified accounts. Soon after I received an email from them indicating that they could not verify my information and that the order was being cancelled. No phone call or email to resolve the issue, just a cancellation.

I placed an order for a camera model listed online as being in stock. Two days later I received a phone message that this model was not in stock, but they would be willing to ship a comparable model if I would call and confirm my willingness. I tried twice to call, but after waiting 10 minutes each time, I hung up without reaching a representative. Three days later I received an e-mail that my order was cancelled because their policy is to cancel any orders not shipped within 72 hours. I then called again, and after 15 minutes got through to a representative. He told me that no comparable models were in stock, but of course, a newer, higher-priced model was available. I declined and was told my order would be cancelled. I then checked the webpage which still listed the model I had ordered as being in stock. I would consider this classic bait-and-switch technique identical to that of Abe's of Maine. I will not do business with this company again.

CONSUMER ALERT - NEWEGG.COM SELLS BROKEN GARBAGE ELECTRONICS! NEWEGG.COM HAS DONE NOTHING TO EARN MY TRUST OR MY RETURN BUSINESS. I purchased an Asus desktop computer online from Newegg.com. Then I promptly requested that they cancel the transaction and issue me a refund shortly afterwards due to my having found a far better deal on a computer from another online vendor. However, the ** that own/operate Newegg decided that it would be in their best interest to ignore my request to cancel my order, choosing instead to send the desktop computer to my home anyway, and then proceeding to issue me an RMA (Returned Merchandise Authorization) form that states that even if I were to pay out of my own pocket to return the desktop computer, they will still keep for themselves $48 from my refund.

The front plastic grill vent was cracked right out of the box. I called Newegg and they offered to either replace it or a refund. Replacing it would take approximately two weeks due to processing etc. I had paid extra for faster processing and delivery, so I was not going to wait another 15 days. The refund would work out to $0, since it was part of a package deal and the item was worth less than the discount. Basically I paid for a damaged case.

I ordered a GPS unit on July 4, and was notified on July 6 that the item was shipped. On the same date, my credit card was charged. As of now, the shipping tracking by USPS is: "USPS was electronically notified by the shipper on July 6 to expect your package for mailing..." It is supposed to be 2-day priority mail. After more than 10 days, I have yet to receive the package. Obviously, they did not even send the package to USPS. I called them twice, and both times they insisted that the package was shipped, and it was anyone else but their fault. They would come up with any excuses not to take the responsibility. When I called the third time today, I was told that an email had been sent to me already. I had no choice but to point out it was a lie. Frankly, if I could rate their service with 0 star, I would have done that. Never expected such a bad service from Newegg.

The Newegg team contacted me and issuing a percentage refund and apologized for the inconvenience. Vizio is issuing a re-certified set and Newegg made the issue a bit better. Although it was frustrating to deal with, I definitely appreciate the concern and quick response to the problem. I will still continue to be a Newegg customer, but I will likely stray away from refurbished products for now. Granted, buying refurbished always is somewhat risky and this was my first experience.

I bought an HID kit and it worked well for 8 month but one light stopped. When I purchased it clearly states, as it still does now, a 1 year warranty. During the CHAT session I was told the company who manufactures the kit, GEARONIC, only gives a 90-Day warranty and I was past their time. I said I bought it from Newegg and their website, as it does now, states 1 year. I have sent them an email with the verbiage from their current web page with the same exact item. I have let them know that I will cost them more business, money, than the $30 it will cost to just make good on their warranty.

I bought three refurbished laptops from Newegg in about as many weeks. The first one looked like it had been to Iraq and back. Returned it. The second one had a bad VGA port and a VERY squeaky space bar. Sent it back. The third one they shipped me a lesser quality system than the one advertised on the website, that I paid more to have. Sent it back. They don't care, just send a RMA and free shipping label. I've got 8 hours in messing around with this nonsense and I am taking my business elsewhere. Never again... I think they get loads of laptops for cheap and take their chances that the customer will complain. It's such a pain to return it, but I can't keep doing this.

Ordered a laptop with a Newegg on 7/2 with a supplied shipping delivery date of 7/8/15. I paid for three day shipping too. On 7/6 it was still sitting in packaging. Contacted Newegg on chat. Customer service would not give me any information on the stated ship date, current packaging status, when it would be shipped, nothing. Just kept repeating, when it is fully processed it will ship. It was the brick wall with CS. Worse CS experience I have ever had, no info of any kind. On 7/7 order is still in packaging. So much for the 1 to 2 day handling. I received an email from Newegg on 7/7 saying they had a blackout which disrupted shipping. Shipping charge is suppose to be refunded. Item still in packaging and who knows when it will ship. Maybe next week? I have bought lots of electronics from Newegg and always had a good experience. Reason I ordered the laptop from them. They have gone downhill and I am going to stick with Amazon from now on.

Well I just learned that if you buy refurbished from Newegg they don't care if you only had the product for 2 months (one month out of warranty). They will leave you high and dry, and in my case $70 not in my pocket. Thanks Newegg, thanks a friggen bunch!!!

I recently tried to purchase an "open box" special from Newegg. However, they cancelled the order saying there was an "anomaly" with my billing information. When I called back to resolve the issue, they said that the item was no longer available at the "open box" price and they tried to jack up the price by 25%. This is the second time that Newegg has pulled this bait-and-switch scam. As far as I'm concerned, this Egg can fry.

I will not be purchasing from Newegg again. I have had good success until recently. Now it is as though they are a completely different company. Selling junk that does not work. Telling me my order did not go through. I told them my card had been charged for two items. When they arrive, yet the items that did not go through their system arrived and was quite inferior keyboard and mouse. Can not seem to get through to customer service. Just an overall bad experience. Will not be using them again. After ten years of purchasing. I am moving on to a more dependable company.

Damaged shipping box also I fans broken. I emailed Newegg and they laughed at me and said I needed proof of video and pictures. I left them a review on their website same day got here. They never got back to me. They just scaled me is what they did. Newegg needs shut down ASAP.

Newegg's website and their own posted reviews are filled with complaints about unfulfilled rebates, yet Newegg perpetuates them as though this is a normal business practice for them. I had 7 such rebates placed 6 months ago. A dozen emails later, I managed to get 4 filled, but 3 remain. Newegg not only continues to advertise the manufacturers, but promotes the rebates with them to further their sales. This site is disgusting in how blatant they use rebates to lure customers and then openly does not fulfill them. If this happens to anyone else, PLEASE notify the California Attorney General, since Newegg is in California. The CA AG actively will go after rebate scammers.

DO NOT buy anything from Newegg. They sent me an extra item. I contacted them - they gave me a # RMA. I spent 3.50 to send back only for them to tell me they never charged me for the second item (yeah right) - that happens all the time. My credit card is billed twice for same item. When I contacted them they kept using the words "Well I chose this or that", "You were never charged." Buying from Newegg was a very horrible experience and their customer service seems to be set up to ** you and have devised a strategy to steal your money.

I ordered a simple USB programming wire for my Harmony One and they clearly sent me the wrong part. I have tried for a week now to get a hold of SOMEONE/ANYONE and nothing. Online chat DOES NOT WORK, support email DOES NOT WORK, PHONE number just rings and rings. This is a bogus company and it will disappear soon because consumers MUST read these complaints from hundreds of people getting robbed. I hope that ConsumerAffairs does a real investigation on this company... I have given up and they can keep my money.

To whom, what to buy from Newegg online company: First time I buy from Newegg and this company seem like scam to me. I order a headphone with Bluetooth. They send me a regular headphone, same brand. The price is big diff, so I call Newegg to return wrong product. I have to wait for almost a week until I call them...ask what going on. They said they do not pay for return item. Again I explain to Newegg that they send me the wrong item. After one more week I approve for return but I have to pay return shipping first and they will reimbursement later, after I do whatever they ask what to do.

I ordered parts to build a gaming computer and ordered almost everything from them. I was very happy with their customer service when I ordered a part one day before a bonus was available and they gave it to me with no fuss. The part that I did not order from them is taking its time getting here AND a day late while I already have all the stuff I ordered off of Newegg less than a few feet away from me. Plus while waiting for my part from the other store I decided I wanted another part so I ordered it with free shipping (4-7 days I think) and it arrived in two days STILL before the part I didn't order from Newegg OVER A WEEK AGO. So I will likely never order computer supplies from anywhere but Newegg.

Over a week ago I order subwoofer at Newegg. I trust them because they have the big business on internet. I am waiting for them to ship it to me, but it is not delivery. I mail to the customer service at Newegg and they said it is not in stock anymore. I am really shock about their service. Here is all my evidence about the way of their business. Not happy and so disappointed.

I ordered a new laptop bag from Newegg.com. It is a Timbuk2 product so I figured I would contact both of them about my concern. The laptop bag came without any strap that would hold down the laptop in place. This was something that was important to me. The bag was bulky - everything moved around. Timbuk2 told me to contact Newegg about this issue. Newegg told me to provide them with contact information - I provided them with all the information they requested. They never responded to me. It has been several months. Although they were never helpful in my situation.

I ordered a refurbished monitor on May 21st with three-day delivery specified. After not receiving it by May 29th I called to check status. No one had a clue where it was and UPS was showing, until June 1st, it had not arrived at UPS for processing. I called to cancel the order and somehow the monitor was shipped on June 1st. It seemed their customer service people, while polite, were not even remotely connected to their logistics system.

This company used to be great. Every few years I would buy parts for a new computer, and in the intervening years I would buy pretty much all of my consumer electronics from them. I recently lost a copy of Windows 8.1 that was shipped to an old address. No warning. I had a shipping address entered into my order. It showed that for what I thought was the entire order, but it shipped to the old address. Newegg support told me that because the order was paid with Paypal, they had to use the address provided to them by Paypal. Interesting, as I have never had that happen anywhere else before. However, I updated my address with Paypal.

A rep from Newegg did respond and in fact refunded the "Restocking Fee". I do appreciate this and acknowledge the fact they did "listen and acted".. But doing business with Newegg makes me nervous and anxious!!

Be aware that the Newegg 30 day return policy starts at time of order and ends at receipt of the product by Newegg. It does not include shipping time either way! You have to dig pretty deep on their website to find this out but I found out the hard way.

When I order from Newegg, as long as I fully read the description, reviews and make sure of what I order, I do fine. I have messed up once or twice but, that was my fault, not theirs. And they did work with me to make it right. I trust Newegg.

I had heard a lot of great things about Newegg, many of my computer expert friends said they often shop there. But in its current state I don't think I could ever trust them to follow through with a transaction. I was in the market for a gaming laptop and I found this one on Newegg. It was my first experience with the site but I remembered my friends used it some time back and recommended it. I ordered, got the confirmation email and thought that was that. The following day (today as I write this) I looked at the status of the order and found it had been made void. I had not gotten an email explaining this, I had to go to the order details on their site to find this out. I contacted their customer service through their online chat.

SHADY. Watch carefully when you do anything here. Went to order, processor asked for additional card information, kept declining claiming our MasterCard couldn't be verified. I got irritated and went to eBay (found it cheaper by a few dollars anyway). Wrote a product review telling them to make sure the order was cancelled as their processor was incorrect. About 2 hours later, received a "payment authorized" email. Basically, they went in after fact and authorized my payment after I told them not to and their system declined the purchase. Have since asked multiple times through email and telephone to cancel and later pick up their package before it is trashed. Well, guess my bank will have to deal with them now. What a joke these people are. Makes me wonder if they write their own reviews, judging from the rating they have on other sites!!! USE CAUTION WITH THESE FOLKS.

Terrible customer service. Placed first order on Wednesday for a computer and equipment I needed for an employee that was starting on Monday. First order failed. Re-ordered, paid extra for processing of the order as well as next business day shipping. Received an email that the order has been placed, AmEx charged my account so everything looked good. Two days later when the computer didn't arrive called to find out status... First on chat message with the customer service expired(???), on second attempt they gave me a tel number, then got transferred twice... 45 minutes later they told me that the issue was resolved but couldn't tell me when the order will be shipped / get here. Stay away...

A friend of mine bought an Intel 120GB SSD hard drive from Newegg. It came with the Intel box, Mounting Rails, Mini CD and instructions for $79.95 + Shipping. I told him that I would like to get the same thing. He gave me the part number and I ordered it. What I got was an OEM box with nothing but the SSD drive in it. No way to mount it. No way to transfer the information from my old drive onto the SSD drive (The Mini CD). No instructions.

Update: Newegg eventually took back the drive and gave me a refund in the form of a store credit, so I was then able to order a replacement. I increased my rating to two stars because of this, however the fact remains that it took far more time and effort than it should have to get simple warranty support for a $70 drive. What should have taken days ended up requiring weeks.

Just recently Newegg is not showing customer reviews... Seems as though folks are being less than nice about the stuff they are selling... Recently purchased a sound bar for the TV and when it arrived it was missing parts that it should have come with. When given a RMA they wanted me to pay for the return only after complaining did they agree to send me a UPS label... Used to buy from them a lot. NO MORE.

I contacted chat support about this and they gave me a return label...not sure if it was a special circumstance or if they've changed their policy about not supplying return labels. My review took quite a while to post so I have already sent the item back and received my refund. I was pleased with the overall speed of the process. Thanks Newegg! :)

I'm very angry at the company! Don't deal with them -- especially if a deal online looks too good! I saw a nice deal on a refurbished item for Thinkpad T440S, i7, SSD and bought. I got an item (which was supposed to be a gift!) and after examining it, I found out it was i5 instead of i7, HHD instead of SSD and also different resolution from what described. OK, I called them and was on the phone for almost 2 hours(!!) with customer service reps and a manager (** was his name I think) and they offered me either they would issue $100 credit, I would retain the item but I would lose any type of guarantee (so, wouldn't be able to return it even the next day if I would discover something new to be wrong!) and alternatively, I would drop it off at UPS, then send them email and they would (not waiting for the item) send me a correct item right away!

Premier membership is Newegg yet again attempting to emulate Amazon services. Shipping has repeatedly been sent Fedex Smartpost/USPS regardless of membership status or product being Premier eligible. Complaints about this get no respect or resolution at all. Auto renewal is set to active, and there is NO way to turn this off (unless you change a credit card) or select fewer months membership - regardless of what they told me. That is how I got trapped into another year of this terrible service. I will simply cancel my credit card ahead of time and get a new one. I will order everything from Amazon now (they have the same prices anyway with 2 day shipping).

Newegg, being the great company they are, made things right! Hats off to the team at wecare at newegg.com!

I asked for expedited shipping. They sent it UPS ground and charged me an extra $10. When I complained I was blown off, and told that WAS their expedited shipping. Since when has UPS Ground been considered expedited? They've lost a customer for a lousy $10. They are an Old Egg.

After emails, calls, exchanges, I was finally able to get a refund... took a couple of weeks to sort this out. A bit long and frustrating, but in the end, I am satisfied. Not happy, but it's ok!

Have to agree with the majority opinion here: lousy products and worse service. Was lured by their low prices. Ordered a replacement battery for Toshiba laptop. Never held a charge, then they wouldn't take it back. Will never use them again.

I used to use Newegg exclusively for building/buying computers and components, for myself and clients. Then one day I ordered parts for a build for a client in a rush. Went with a slightly higher than needed spec (and more expensive) motherboard because it came with a video card. Long story short: video card was removed from my purchase after ordering, with no notification. Ended up having to rush out and buy a video card at compUSA at a premium price. Emailed Newegg... no response. Informed them I would no longer be purchasing from them. No response. This was six years ago and I never purchased from them again.

I bought a kindle fire hd for my daughter for her birthday from newegg.com. When I received the item it was malfunctioning so I called to have it replaced. They told me to call amazon, who said that the item had already been activated a year before I bought it (I did not ask for a refurb), and was no longer covered under warranty due to the activation of the item. Amazon told me to handle it with newegg since I bought it from their site. They said it was not their problem and to call the company that they bought it from and support on their site.

I had ordered a CD Labeler and paid for 3 day shipping to the US Virgin Islands. My Debit card was charged. When I tried to track the order online on Thursday their website said there was no such order.

BUYER BEWARE - I bought a refurbished PC and it's a piece of crap. I am trying to return it but they want to charge me a $90 restocking fee because they contracted with a 3rd party to provide me with the piece of crap!!! I paid Newegg for the unit but now they want me to pay the 3rd party the $90 restocking fee to take care of their business?? There was no disclosure of a restocking fee and now absolutely no help from customer service. VERY POOR BUSINESS ETHICS.

Ordered headlights 9 JAN 2015 from KALAWAG, received headlights 31 JAN 2015. Headlights not Department Of Transportation (DOT) approved. Contacted NEWEGG, received RMA 1 FEB 2015. Placed into mail 2 FEB 2015 headlights returned to address provided by RMA. 2 FEB 2015 told seller denied RMA, no SERIAL NUMBER. Anyone ever seen a serial number on a headlight? IT WENT DOWNHILL FAST from this point on. It is now the 4th day of March 2015 and to this day I have NOT RECEIVED any REFUND!

I had placed an order later which I needed to cancel. It had gone to packaging so had to call their CS. The rep pretty much lied to get me off the line faster. She had told me that I wouldn't be charged and the authorization would fall off. Well, 3 days later I am seeing the charge in my checking account which, because the auth had disappeared I took her word for it and used that money, caused several overdrafts. Spoke to their CS to see what the hell was going on and sure enough more of her lies were unfolding.

I placed an order for a monitor on 1/30. Newegg shipped it without a mailing label, so UPS returned it to them and I have a copy of the signed return from UPS dated 2/3. On 2/4 I opened an official request for my refund. I also have the Google purchase guarantee, yet I cannot get my money back. Every contact with Newegg by me or Google results in the same answer "we will get that refund to you right away". Well, right away never comes. I will never do business with Newegg again and I highly recommend everyone to do the same. They don't care about their customers.

So 4 Days ago I purchased an Open Box: Asus Z97 Sabertooth mark 1 for $180.00. As soon as I received the board which was in what looked to be working order until I lifted the cpu cover to install my CPU, About 12 of the pin were bent which made the board as good as a paperweight. So I essentially lost $20.00 on shipping because Newegg doesn't bother to check their open box items. I also heard form LTT forums that New egg doesn't accept board with bent pins but it's in the mail now and if it comes back-- so help me God. I am going to flip out.

I order bunch of stuff on Newegg for upgrading my pc. When I receive my package and open it two item was missing my graphic card + my hard drive (I already mad when this happen then I start my claiming missing item). The process was terrible first time I live chat with them. They ask me to start my claim but don't ask me to send picture so after 1 week waiting later I came back to check on they make me send picture and ask me to wait another week. Week after week I'm getting so impatient. The third time I came back after week they ask me to send more picture and wait (now I don't know when I'm even going to get my item that I pay for wasting so much of my time). And today that person I live chat with is Sally **. This person keep rushing me like she want to end the chat...is bad experience ever! All I WANT IS THE ITEM I PAY FOR GOD DAMMIT!! Nobody have time to doing this and keep waiting and waiting.

I ordered a 40" TV from Newegg. When I received the TV it had a problem so I exchanged it for a new one. Once I received the "new" TV not only was it not a new TV but by my guess it was the same TV because it had the exact same problem. I even called the manufacturer and they said they have never heard of one of their TV's having the problem I was having. I called Newegg about my issues and they told me there was nothing they could do because it was past the return date. I returned the first TV the week I received it and called about the second TV the week I received it.

Worst customer service ever!! I was given the run around and called them 4 different times before I finally was fed up and had to talk to a supervisor. They were holding my canceled order funds way too long which caused my bank to charge me a fee for $20. My bank said they'd refund me if I talked to Newegg and they released the funds. On my bank's side it said that Newegg still had my funds, and on Newegg's side it said it was canceled and free for my bank to take. My bank needed a fax from them. First girl was too lazy to send one, second time their printer went down, third time they didn't release the correct amount of funds to me. Fourth time they finally faxed it when I talked to a supervisor but they didn't sign it....

I've heard from a Newegg rep on this matter and I'm satisfied that some good may have been accomplished in using this venue (ConsumerAffairs) to air my disappointment. I didn't lose anything but my patience and some of my confidence in Newegg support. Both of those are repairable. I'll continue doing business with Newegg and expecting whatever level of support is published as available.

Newegg has a partnership with Turntonetworks.com (http://www.turntonetworks.com/). In fact, they named them a best community partner for 2015 (**). What this means is that Newegg seems to have given Turnto access to their customer email list and purchase histories. Newegg doesn't have enough customer support (i.e. they wrote me, "Given the high volume of emails we receive, our estimated response time is currently 5 to 7 business days"). So instead, they use Turnto to redirect customer questions to other customers who have purchased the same product.

I've been ordering from Newegg for years and have always recommended them to friends and family. Naturally, I chose to order a new PC build from them, but after my experience I will no longer be giving them my business. In the past, orders were shipped promptly (often the same day). This was not the case for my most recent order. I ordered components on Friday, expecting them to be shipped that weekend. It turns out, however, that Newegg doesn't process orders on weekends (This is understandable I guess, but many vendors DO process orders on weekends). When Monday comes around, I receive an e-mail from Newegg stating that some of my parts had shipped. The PC barebone, however, had not.

Went to their site looking for a good deal on an Intel i7 based desktop. At the time, the online listing said that the computer had an NVIDIA GeForce GT 635 2 GB GDDR3 video card on the specs part of the page. When I received the computer, it didn't have the nVidia card, but only the onboard Intel video card (a vastly inferior card). When I contacted NewEgg, so far, their only response has been to say that they will update the listing to show that it comes with the Intel chipset. No offer to make it right, haven't even uttered the words "we're sorry" yet. Really appalling customer support.

Just went through the task of researching items, reading reviews, and placing an order on Newegg (motherboard, memory, CPU), only to find out after the order was placed that the CPU was Out of Stock!! Of course Newegg policy is to cancel the item if it is out of stock. When putting the CPU in my cart, nothing indicated this information. The very next morning (Sunday - 8 hours later), I contacted Newegg via chat. Was informed by the rep that the item was back in stock & now had over 300 of them - of course the price went up by $10 since I ordered it Sat evening. WOW... Item magically restocked overnight on a weekend!!!

I placed my first order through Newegg, for a bundled computer system. I received it in good working order and used it for three months without a problem. One day it would not POST, indicating a bad motherboard or CPU. After RMA'ing the motherboard and CPU through the manufacturers as well as testing the power supply and video card it would not POST. I tried to get an exception to return the order to Newegg for a store credit less restock so I could purchase something that worked. They FLATLY hid behind their 30 day returns policy and basically told me, "Too bad you're out $700.00." I went through chat email and telephone up to the supervisor and was "blurbed" each time with the identical apology and 30 day return policy. I do understand that 'legally' they can by their own policy, screw people like this, but they should not be allowed to.

First and last transaction with Newegg. I purchased Lenovo Desktop for 200 dollars. After three days, I realized it was hopelessly slow and useless even for Internet browsing. I called and went through a lengthy interrogation before they agreed to accept a return. Restocking fee is over 30 dollars. Shipping will be 20. Next time: Best Buy or Amazon.

Newegg keeps voiding my orders. I get an email saying there were "complications" and to just reorder. When i call they tell me my bank refused to make payment but when i talk to my bank they show accepting the charge and newegg returning the money right away! Newegg support has no idea what the problem is and gives me a different reason every time i call. So frustrating to not be able to use a site i have been buying from for 10 years!

NewEgg.com and Antonline.com - DO NOT BUY ANYTHING FROM EITHER OF THESE COMPANIES!!! I ordered a new hard drive via Newegg.com for my computer. It was sent to me by the seller antonline.com. It was Christmas time and I was busy so it took several weeks to put the hard drive into the computer. After install the computer didn't work. I spent a large amount of time trying to figure out why but could not. I finally broke down and had a certified IT person look at it. They tested the hard drive 3 different ways and certified that it was defective. Immediately I tried to contact Antonline during their business hours. No one picked up the phone and there was no way to leave a message. I sent them an email and to date have received no response from them.

I purchased a Corsair K70 keyboard for $129.99 which had the original Corsair logo on it. I paid $10 more to get this specific logo and paid an additional $5 to have it shipped to me 3-day UPS. Upon receiving the keyboard I noticed that there was a scratch under the logo (which I had paid extra for) so I requested a replacement. I first asked, since I had paid for shipping that my replacement be sent to me ahead of time and then upon arrival I would send back the scratched product so that I would not have to be without one to use in the meantime. They have my credit card information on file so there is no possibility of stealing from them. They refused to send the keyboard to me without first having me send the replacement back. The rep offered to ship my replacement keyboard via Overnight shipping once my return had arrived. I accepted.

I purchased the Cooler Master Seidon 120V CPU cooler which came packaged like it was new. I noticed it was dusty - old/used/display merchandise being passed as new. I called Newegg customer support and was on hold for too long. I gave up and decided to shoot them an email. After typing up all the details of my complaint on their website, I hit the send button and received an error message, cause the limit is 30 CHARACTERS!! So I sent a short email 30 characters long and received an automated response that someone will get in touch in 7 BUSINESS days! I'm shocked.

I had to cancel all my orders I had with them since they don't ship on weekends. And now I'm sticking with Amazon as they do and the server is a lot better.

I purchased a motherboard, CPU, memory, and video card from NewEgg and paid extra for their "Rush Delivery". After a week, I called to ask about the item, they said it was shipping that morning - and were nice enough to credit me for the "Rush Delivery". Once I received the order, the motherboard was defective, so I sent it in for an RMA exchange. After a week, I was advised it would take an additional 7-10 days for processing, then 3-5 days to send out a replacement.

Under advise of a certified IT person, he recommended I purchase a refurbished Lenovo advertised on Newegg.com, July of 2014 which advertised as preloaded with Windows 2007 Operating System.. As he had purchased from Newegg in the past the needed items to build his PC, his experience the year before was highly rated and I didn't see any problem following his recommendation.

Happy that the restocking fee was refunded to me although it took a bunch of extra steps and time - plus the $11 return shipping. I appreciate that their customer service contacted me and issued the refund.

I bought a evga PSU from Newegg.com which has Manufacturer rebate. I cut the upc code from package to fulfill it. But the psu stop working after 1 week, the newegg will not refund or replace it without upc. This is a trap! You give up your warranty if you take the rebate. Be careful!! That is the way they are doing business.

Customer service rep was great, although I can't say as much for Newegg itself. I was told my order would ship before I sent the wrong item back. But in the email sent to me, it stated the opposite. I did not reply to the email because it stated I had to send the item out first but I was told otherwise by a Newegg customer rep by email. So I ended up having to wait an extra 7 days for nothing when I could have just replied to the email even though I have yet to send the wrong item back.