Newegg.com Reviews

I spent $500 on a video card that was delivered to the wrong address, and they closed my claim saying I needed to prove I didn't receive it, which is sort of impossible. They were the worst excuse for customer service I have ever encountered.

BEWARE - Prepare to lose money. They shipped a part to me that ended up not working - about $25. I shipped back (UPS) per their instructions. Apparently item was either not scanned at all or not properly scanned in by UPS or some sort of loss occurred In between UPS and NewEgg. Via chat with NewEgg (since phone support is not available weekends): "Sorry. You can file a police report or file claim with UPS." UPS: "No problem but claim must be filed by NewEgg since NewEgg purchased the shipping label (which of course came with such insurance by UPS). Tell NewEgg to file claim." ... thus necessitating yet another Chat with NewEgg (not available via phone on weekends apparently):

I quit buying from this outfit decades ago after they screwed me by selling items they did not have. Today, however, they reached new low - I got a text message from their recruiter offering me a "job - post fake positive reviews. I responded that scam is not my area of expertise to which they said "no need to be disrespectful'. Yeah! I'll respect every scammer. LOL.

I have dealt with Newegg many times in my life, I've had 3 computer businesses in my life and great successes. I never had anything but good things to say about them for the majority of that time, but now it seems they have went very much down hill. I recently purchased 12 power supplies from them, they divided the order in to 3 shipments to fit in the boxes. They ALL were claimed to be damaged and discarded by UPS, there was no contact from Newegg, I had to check the site to determine what had happened after they didn't show up.

I bought a open box graphics card for a gaming pc for my son from Newegg.com only to discover it did not work. Because I am just an amateur I needed secondary help to diagnose the problem. By the time I was able to determine the problem, the return window had closed and Newegg refused to return my money. This is in fact fraud and theft. Because I am just an individual, I of course have no power to take any further action, and Newegg will get away with stealing.

I spent a fair amount of money for a computer that arrived defective (one of the cards was dislocated and floating around in the interior cavity of the computer unattached). My son looked on the manufacturer's website, determined where the card was supposed to be, and mounted it accordingly. Once the system was set up and running it keep freezing up. The customer service was useless. Decided to return computer for a refund. They sent me a UPS shipping label, gave me instructions for returning the computer, and told me once they received it they would issue a refund. Tracking number indicates they received it 2 weeks ago. Still no refund. I will never purchase from them again, and I do NOT recommend anyone else do so.

Been dealing with Newegg for years for all my computer builds. Very helpful Customer Service, menus on ordering products. I have never had any issues with them. Delivery on time or earlier. Knowledgeable tech agents.

I ordered a gaming laptop for my son for Xmas from Newegg through Walmart. It was a Black Friday Sale so I was getting a good machine for a good price. When my laptop arrived, I opened the box to find they shipped my laptop in a large shipping box with no packing material to secure the package inside. As a result, the laptop was sliding around inside the shipping box the entire shipping process. I contacted Walmart who informed me I had to deal with NewEgg directly, since they were the ones who sold the laptop. I simply wanted to exchange the laptop they sent with a same model laptop and have it shipped properly. My concern was that all the jolting this laptop experienced may have caused internal damage which could cause future problems.

It is a waste to use this website. They use scammy business practices to showcase 'deals' that were never really there to then guide you to other products. Perfect example were their 'Doorbusters' during the 2025 Black Friday/Cyber Monday week. They claimed to have a specific product, in this case a Geforce RTX 5070, for an amazing price starting at 9AM PST. When attempting to load the site, refreshing the special page from 8:55:15AM PST it would not show it as available. At 9:00:31AM PST, the product mysteriously was already sold out, even though it was continuously refreshed and showed a page with no ability to purchase during 1 second refresh intervals from 9:00:00AM PST to 9:00:31AM PST. It is clear that either they let bots scoop up these deals or they were nonexistent in the first place. Save your money and just use a local tech store or even Amazon. At least their prices and offers are fair.

Buyer Beware. If you search for 2026 H&R Block Tax Software Deluxe + State 2026 it takes you to 2025 versions. I realize a small few may may actually want that, but for the 99% looking for the 2026 version it should tell you that 2026 is not yet available and NOT to to 2025 versions. Its a rip-off way to collect extra $ for a non-returnable item that you don't want.

I have used Newegg for many years and unfortunately will have to go elsewhere. I have been trying to by 3 SSD drives for several months. The first time I ordered they were lost by USPS. I got a refund eventually and tried to order three more. They were delivered to the wrong address and UPS says the seller gave them the wrong address. It is probably a scam. Be careful not to order anything thru a marketplace seller.

It would appear that Newegg.com tolerates fraudulent third party vendors. I place an order 44171**** for an item. It was said to ship in about a week. Instead I get a notice that a shipping label was created the day of the order, and delivery was shown two days later. We never received the item, and there was no proof of delivery. As many of us know, this is a standard fraudulent trick. The creation of the shipping label gives cover to the fraudulent company, and somehow they show a delivery which was never made. I followed up with newegg, and all they could say was, "Sorry. It's out of our control. We can issue you a refund if you like. We will get back to you in 24-48 hours" which they never did. Who would have thought that newegg appears to follow the "worst" business practices, rather than the "best" which, of course, they claim to do.

I like Newegg because they give good technical information and offer fair prices. I usually go to them to build my computers first. The information on Details like manufacturing tech and cache etc is second to none.

Sold me a $700 desktop not compatible with Windows 11. Have not resolved after months. I don't think the average person is aware that this is even possible. I've been going back and forth for months with customer service. Our organization will now have to pay for a new motherboard. It's just as easy to buy a new HP or Dell than mess with that. Not sure what we were thinking. Sure, you could say it's on us. Terrible experience.

I couldn’t be happier with Newegg’s customer service! When the manufacturer wouldn’t help me with my defective Airrobo robot vacuum, Newegg stepped in and went above and beyond. They followed up on everything, kept me updated, and made sure I received a replacement. Their team truly stands behind their customers, and I’m so grateful for the smooth experience. Five stars all the way—highly recommend shopping with Newegg!

This PC is everything I hoped for and more. Boots in seconds, crushes games on ultra settings, and stays whisper-quiet with great temps. The build quality is top-notch, with clean cable management and quality components throughout. Setup took minutes, and it was packaged securely with zero damage. Arrived on time, worked flawlessly right out of the box, and has been a joy to use every day.

I placed an order with Newegg for over $3,500 worth of merchandise. The package was marked “delivered” and signed for by someone I do not know or authorize. I never received the merchandise. When I contacted Newegg, my first claim was mistakenly closed by their team, forcing me to start the process over. They acknowledged the error and told me claims are usually resolved within “2–5 business days.” Weeks later, I still have no refund, no replacement, and no real update.

Company will gouge you for defective components they sold you. Bought a new motherboard and it was DOA. Sent it back and they charged $25 bucks to return it. Horrible experience and will never buy from them again.

DO NOT BUY! Bought a computer. No help. No answers and all I do is crash and they tell me to talk to ABS and ABS tells me to restart. What a joke! I paid 6000 for a paper weight and I cannot get any help!

I tried to buy a computer from Newegg.com for Memorial Day. They managed to screw up the shipping label so bad that UPS decided to return my package back to Newegg and then they canceled my order, despite telling them to resend the computer out and put the proper info down that they were given in the first place. It came with a $250 monitor as a gift. I'm wondering if they are doing this so I will pay for another computer from them without the monitor and at a higher price. Either way now I will have to wait weeks to get my $3000 back. Do not buy from them. They are untrustworthy.

Do not buy from Newegg. If you receive an item that doesn't work they will blame you. Received a motherboard that didn't work. When I send it back for refund they blamed us saying that it had physical damage and rejected the return.

Have been a customer of Newegg.com for almost 19 years. Recently tried to return an AMD Ryzen 5800X3D CPU that failed after only 4 months. Discovered to my horror that it was not for sale in the United States and I couldn't return it to AMD -- No warranty! Newegg and seller SenyTech flat out refused to explain the problem and said only that they have a 30 day return policy. Email from AMD: "As per our records, claim serial number 9MI6008V40239 corresponds to a Chinese retail box pack with OPN: 100-100001503WOZ. These parts are intended for distribution in China only. Please contact your place of purchase or supplier directly for warranty support."

Summary: It used to be a reliable computer component supplier. Not anymore. We'd rather buy from Amazon or BH Photo Video now.

I purchased computer parts from Newegg in a Newegg "package deal". When my son put the computer together the 2g hard drive was not compatible with the motherboard in the package deal. While I realize it was past the return date , as the computer was a gift, Newegg refused to refund the money. Newegg should not have sold a package deal with incompatible parts. Buyer beware.

I am very disappointed in Newegg. In November 2023 I purchased a Windows 11 Pro DVD which installed and worked fine until the latest windows update in November 2024 which deactivated Windows on my machine. After numerous tries and internet searches I eventually called Microsoft Help in January 2025. They told me that the Product Key has been attempted to be used on more than just several computers and there was nothing they could do to reactivate it on my machine.

Misunderstanding. They eventually shipped the products and made it right.

I recently ordered a gaming PC from Newegg as a birthday gift for my son, only for it to never arrive on the promised date. This left me scrambling to find a replacement last minute at Best Buy just to make sure he had a gift on time. As a business owner, I took a chance on Newegg despite the numerous negative reviews, and I regret that decision.

This use to be a good company before it got bought out, now it's just the name and a different company. Their company has become very shady and tries to scam people. I was scammed by them once and I'm taking them to small claims now to recover some of it. BEWARE this new scam company, it's no longer the Newegg we use to all love.

I've been using NewEgg exclusively for my computer component needs for about 17 years now, even when other sites were cheaper. I'd rather pay a bit more for peace of mind and the certainty that I'll be treated well. Historically, I've been exceptionally happy with the speed and service NewEgg offered. Things are starting to change, however. NewEgg is not as good as it was years ago. I searched for a 9800x3d tonight and the first 8 items it returned were motherboards and AIOs. NE has gotten comfortable with the idea that their user base is captured and has taken a page from Amazon, shoving more and more sponsored results to the top and making it harder to find the components that you want. It's not useless yet, but I'll be on the lookout for a better marketplace and I'd recommend the same for anyone else considering NE as an option.

Purchased a bunch of desktops from them, and asked my wife to do the same as I am filling up a brand new business with computers, monitors, network, server etc, etc. A week goes by, nothing ships from my wife's orders but mine arrived. Contacted their live support who basically said our transitions were suspicious and they went and cancelled them. No word back, wouldn't restore 1 of the 2 orders we had. Would barely talk to us. We're both business owners with perfect credit, and we spend 6 figures a year + on electronics. What's suspicious exactly? And then they offered to unlock my wife's account like they're doing me a favor. To this date, it still isn't. Unbelievable dog crap service. Will not come here if they paid me to. Stay away.

We made a digital purchase for Microsoft and NordVPN subscription. The digital product key didn't work so, we contacted Newegg immediately with screenshots. They refused to offer us any help or compensation. Told us to go check with Microsoft. It's not Microsoft's problem, they didn't sell this key to us! Even then, we contacted Microsoft and they said that the product key Newegg sold is fake. Newegg simply stopped replying and is not giving us a refund. Newegg basically scammed us with a fake key. We lost $70 without the digital product we paid for.

Newegg is the most disreputable sites I've ever experienced. I placed an order online. They canceled it and raised the price on the hard drives I was trying to purchase. I elected to make a second purchase at the new price and they canceled that order and raise the price two-fold. Unbelievable!

I bought a $3000 laptop from Newegg. The laptop was faulty and I started the refund process. Customer service doesn't reply (2 weeks and counting). Refunding a product and absolutely no help. They sent it back, no explanation, nothing. Terrible, buy your PC stuff on another website. Now stuck with a PC that has a black screen and overheats the moment it turns on (and it's just taken out of the package). Davina A from Customer service, you suck at your job.

Worst company to deal with warranty or packages lost in transit. They make you go through extra steps just to make it harder. Once I'm done with this situation I'm never coming back to buy from them. Advice - stay away from them.

Absolutely the worst of the worst. Shady business practices, double billings, rug-pull 'sales', Newegg.com routinely pulls the shadiest **** they can get away with. If you happen across a deal, and it has ANYTHING to do with the scam artists at Newegg, turn tail and run away. You can always get whatever it is elsewhere. Save yourself the hassle of dealing with these con artists.

Very pleased with the battery back up. Delivered in a timely fashion. The back up does the job with our finicky electric grid. I have same back up on my office computer for years and it works perfectly. The information link to my computer is helpful in tracking battery life and other useful information.

Shopping with Newegg was an excellent experience. The items I ordered were received expeditiously and well packaged. The prices were also exceptional for the quality of the items. I will definitely purchase more from Newegg in the very near future.

I have been a Newegg customer since 2005 and I am extremely pleased with the products, prices, and customer service that they have provided to me. In all that time I have only had a few minor issues, all of which were resolved to my satisfaction in a timely manner.

I ordered an Xbox, after a month of waiting it said it had finally arrived. I was home all day and did not receive anything. I emailed and they said they didn't know why, it said it was delivered and to check with my post office. I did, the post office told me it was a fake tracking number. I emailed them telling them what the post office had said, they just told me to check again. They didn't understand why it wasn't there. I asked for a refund 4 time, but they just tell me to check the post office, now they won't respond to my emails. About a week after placing my order my name, email, phone number, and debit card was used to by them at Fashion Nova. I got double scammed! I would highly recommend avoiding ordering anything from them.

Never use again. I have had numerous attempts with customer service only to get blown off.