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Verified purchase
Customer ServiceStaff

Reviewed Aug. 8, 2023

Made an order with an account I had for years with no issues, account was instantly locked and my order was cancelled. I called in and the person told me there was nothing I could do and that they don't have any information on how to help. Total waste of time to deal with when I can just use any other online retailer for a better experience.

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Customer Service

Reviewed July 13, 2023

I have been a customer of Newegg for more than 20 years. Newegg has been my "go-to" place for all my computer parts. I placed an order on July 5th, 2023 for some memory sticks, the ad said I would have it in 5-7 days. More than a week later, my purchase still has not shipped! It seems Newegg has started letting 3rd party sellers (scammers) sell on their website. After multiple attempts to get a intelligent answer from the 3rd party seller as to why my order has not shipped yet, I told them to cancel the order and refund my money. I also called Newegg customer service and they were of little help. Their answer - " We will contact the seller and see what the problem is." 5 days later I have still not been contacted by Newegg with an answer!

I called my credit card and told them to stop payment on this order. After explaining to them the problem, they agreed and said I would see the money back in my account in 2-3 days. Stay away from Newegg, they are no longer a reliable business! After just checking the Better Business Bureau, I see they have an "F" rating. That's really too bad, I really liked doing business with Newegg for 20 plus years!

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    Reviewed May 11, 2023

    I attempted to buy gift cards from Newegg in order to consolidate pre-paid visas I had received as gifts. NewEgg banned my account without explanation and was extremely difficult to deal with. I was informed by them that they no longer wished to do business with me even though I had been a customer for over 10 years. They offered no explanation for this. On top of all of this it wasn't until I filed a dispute with the BBB that my gift card purchases were refunded.This is the treatment I get for being a loyal customer and spending 10s of thousands of dollars with them previously? I'll take my business elsewhere.

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    Reviewed April 24, 2023

    Purchased an office 365. Newegg said office 365 was only allowed to be used with a gmail, but not with a domain name. Refused refund on a new unused product. Had to dispute the charges with my bank. Took screenshots that the office 365 stated it would include custom emails.

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    Reviewed April 21, 2023

    I ordered a $2800 desktop that is apparently being treated like a $5 nicknack that gets bottom of the barrel ground shipping. I am 6 days into waiting for a device, that Amazon and other companies that I bought my accessories for already got me their items to me in the mail, that now is saying I will be waiting 3 more days to get my device. $2800 has passed through at least 5-6 ground transports and dispatch centers meaning over 10-12 times has my item been chucked and tossed around still not to arrive on time. Unacceptable I spend my hard earned money for you to send me the cheapest shipping option you could find. Only reason you get 2 stars is for beating amazon's price by $100 and even then I'd rather have my device untossed and 5 days before you could ever get it to me newegg!

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    Sales & MarketingPriceOnline & App

    Reviewed April 14, 2023

    I was in the market for a Brother Laser printer and searched the internet. I found the one I wanted for a good price on NewEgg and ordered it. The ad said it was new and would be shipped from the US. After about three days or so, I decided to check on the shipping progress, only to find out that it was being sent from someplace in China. I was banking on it coming from the US as stated in the ad because we know how long things take to come from China and I needed the printer.

    So I went on the website and chatted with someone on NewEgg named Sofia who was no help at all. After getting in touch with Pay Pal and also my credit card company, I was sent a used printer packaged in a box from Walmart that had "refurbished" stamped all over it. I was then blocked from contact with the company. I have all the documentation in a file.

    When I went back on the site to see if the ad had been changed, they still had the same ad up with the same false advertising. So I have reported it to the Better Business Bureau only to find out they have a voluminous amounts of complaints against them. BEWARE if you order anything from this company. They have a carousel variety of complaints against them. This was a classic case of "bait and switch" tactics. Check with the BBB if you have any doubt of my claims and you see exactly how this company operates.

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    Verified purchase
    Christopher increased rating by 2 stars.
    After a positive interaction with, Christopher increased their star rating on Feb. 2, 2023.

    Updated review: Feb. 2, 2023

    Newegg helped me get it cancelled, watch who you buy from on Newegg. They got scammers y'all!

    Original Review: Feb. 1, 2023

    So there's a few sellers from China now that don't really ship the item or the item described, it's just sad Newegg is the new AliExpress. I always used TigerDirect, but with all the changes thought I'd try Newegg. I was wrong per-usual.

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    Reviewed Jan. 31, 2023

    I ordered a Ring doorbell due to a better price compared to Amazon, and after a few days on a Saturday, I got a text message that it was delivered. I was home and I kept checking and there was nothing. I contacted them a few times and they replied a day later that they are looking into it. Then they said they will see why it was never sent, and finally, they said they will try to send another one but I gave them a deadline. It never arrived and finally, they emailed and said they credited me back the refund yesterday. As of today still no refund yet. Waste of time and definitely shady! They stay in touch which is nice through emails, but ultimately you are much better off buying from a reputable company and pay a bit more. I hope I get my money back because I don’t have time for any disputes.

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    Verified purchase

    Reviewed Nov. 2, 2022

    Extremely shady company to stay away from. I had placed a laptop order, while I'm traveling out of state and staying in a resort for a month, recovering from injury. They cancelled my order without even sending me any notification. When I called them to ask what happened they were abusive, hateful (because of my ethnic origin - I live in the US for 30 years, but this makes them treat you as a 2nd class person), implied I was a fraud and told me right away that my "account" was blocked. I never opened any "account" with them and tried to buy laptop as using guest option, like I always do with BestBuy or ebay. The woman in Newegg customer service was nasty from the first words implying I was some kind of criminal because I ordered to a resort address and didn't think there was anything wrong with them never sending me a notification of order cancellation, while I waited for delivery wasting my precious time.

    They acted so shady as if they operate in the criminal world, and I do not trust they sell truly new hardware now, too shady company. I had bought the same laptop for the same price on ebay without any issues, using it right now and got a 2nd laptop deal from popular big box brick-and-mortar reltaler online, both delivered very fast and without a problem, to the same address where I'm staying. At least with reputable honest company and highly rated ebay seller I know what I'm dealing with upfront and can trust them. Newegg behavior would not be tolerated in the normal business world, I'm looking into involving the government to penalize them now.

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    Reviewed Oct. 14, 2022

    Newegg sent the order to their Market Place Curry shop and curry shop ordered it from Amazon and it came in an Amazon box. The barcode on it linked to a cheap $28 battery on Amazon that I paid $73 for. They take orders and buy a cheaper imitation from Amazon and don't even bother to repackage it. Even the delivery picture shows Amazon on the box. Don't ever order anything from them again.

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