Newegg.com Reviews

The site kept stating absolute ridiculous reasons for why the product couldn't be delivered. "Receiver moved" or "couldn't find address" despite the address being clearly valid, it was almost impossible to not find it. No, I did not move or relocate. The product eventually ended up being sent back to where it came from, starting this whole delivering process from day one. I ended up waiting in their live chat for 5 HOURS before it completely froze and I was placed back at the end of the queue. I honestly believe that this "live chat" is completely fake. DO NOT EVER ORDER FROM THIS SITE. HORRIBLE SERVICE. There are much better sites like Amazon or eBay. I've been waiting for my small little keyboard for almost TWO weeks now with no sign of delivery or any kind of updates. Honestly the worst experience I have ever had with online ordering. I wish I could give 0 stars. SERIOUSLY, DO NOT ORDER FROM NEWEGG DESPITE WHAT YOU HEAR.

Purchased on the 26th of Nov. On the 29th was sent an email stating shipped via FedEx and sent a tracking number. Found out today (Dec.3) still not shipped and do not expect until Dec. 13th. WOW not good service. Tried to call and recording stated a wait of 44 minutes. Tried lived chat and screen stated queue number was 760... Should have bought from Amazon!!!

I just purchase a computer on Black Friday. The window 10 CD ROM provided does not have the code to activate. I made a call & the wait time is 22 minutes. I've been waiting for 2 hours & yet still waiting.

I bought an MSI curved gaming monitor for my husband from Newegg.com since they advertised a $30 rebate via mail. Fine, I can deal with it. However, they make the consumers going through hoops with the 6 steps rebate claim card. You have register the promotion number, file out the registration form, cut the ORIGINAL UPC barcode from the production box - and you know how easy it is to do this, attach this to the sale that you have to print it out since you buy it online, mail it in within 21 days of purchase to QUALIFY. In other words, newegg.com makes it as impossible as it could for any purchasers to claim that $30 rebate. You might as well buy it from somewhere else with the same price and save you the hassle of going through the hoops and end up with nothing. Stay away from newegg.com. I wish I researched it first before making purchase.

This company does not even worth giving a star. I ordered a keyboard for my laptop and when it arrived it was already defective and did not fit into my laptop. So I requested for a return and they kept told me they can send a replacement and kept asked me what is wrong with it even after I told them many times that it does not fit, it was defective, and I want a refund. They won't tell you where to return. You literally have to fight against them to get a return address.

First of all, a company must have a good customer support, this is the key for success, you must give your customer the feeling that if he has a problem or for some reason need to get support for his order, he will get it - that he is not alone. In my case I have a delayed delivery. Though I did get my first order, waiting for my other one for more than expected, due date already passed. And after trying to reach CS by chat that placed me for 6 time on line of 800 customers before me, and then finally when I get close to my turn - it disconnected, also after posting a ticket about 4 times at Newegg website for support and no reply.

I have given Newegg a few hundred thousand dollars over the years supporting them. They come out with the Premier plan to compete with Amazon for faster shipping blah blah blah. Well guess what. They can't even compete. Most the time Newegg's pricing is higher. They ship FedEx and it's slow and delays jobs. The queue to chat with morning I was number 147 to wait to find out where my shipment is because it's status now over a week showing no status at the moment. Even open box items they sell are not tested. They just ship back out to the customer like a Asus router I got that was dusty. Been used for a while and stuck in a boot loop.

Hi, I've never used Newegg before but I heard good stuff and my friend recommended me to order from this website because they get good sale. So couple months later I started looking for deal because of Black Friday and Cyber Monday. I ordered my Ryzen CPU on Black Friday with stand shipping. Everything was fine till it got shipping. My estimated delivery date went from November 30 to December 3 and now it's December 5. That's not it, my motherboard order took 1 day to process my item and now it's been 4 days that is ''packaging.''

In 2016 Newegg provided confidential customer records to the State of CT, leading to surprise tax bills for many of their previously loyal customers, including myself. You can Google that to read the details. I was furious and swore never to buy from them again. Recently I broke down and ordered something from them that I couldn't find elsewhere. Their service & shipping time has proven to be longer than promised by at least 100%. 4-7 day delivery promise looking more like 14+ days. Now I feel like the stupid one, because they fooled me twice. But that's the last time. Caveat emptor.

I ordered a dual-channel DDR4 RAM during their Cyber Week sale (which was not even part of this sale) and while processing was within their 2 day window, my item was not shipped with the 3-day shipping that I paid extra for. I tried to contact chat regarding this and was on a queue of 700+ and waited over 5 hours. I lost my place in line multiple times and gave up and tried the next day. I was finally able to get a chat rep the next morning and did nothing but try to appease me with the $7 refund for my negative experience. This was only done so that my shipment would no longer ship the 3-day shipping I requested in the first place because I discovered that my shipment would arrive to me 4 business days after taking the 2 full days to process my order in the first place.

I have ordered 2 parts from Newegg in the past week of 2. My most recent purchase 2 x 8gb G.Skill TridentZ RAM was ordered on 11/27/18 around 1 pm EST. I spent waiting for until 11/28/18 at around 10 pm EST for the order to process on Newegg's side as my money was already out of my account. I paid for 2 day shipping and it was supposed to be here on 11/30/18. It will not be arriving until late 12/1/18. I attempted to get in contact with Customer support yesterday 11/28/18 and was 1112 in queue for chats and was in that she for around 5 hours. I called as well and had to wait over another hour. My issue was unresolved and attempted to get in contact again on 11/29/18. I have been waiting in chats for over an hour and on hold on a call for 50 minutes.

My order was voided and I'm waiting 12 days so far and still no refund. Customer Service is non-existent. Online chat put me in queue at 700, meaning 700 ahead of me. Phone support 'claims' wait time is 5 - 10 minutes, but I've waited up to an hour and no one has answered yet so I eventually hung up. There is no way to reach their customer service. I have no choice but to dispute the transaction with my credit card. Horrible company. If you orders works out as expected, you can be fine, but if for some reason you need to contact CS, forget about it.

I purchased several computer components on 11/26/2018. I verified that all items were being sold and shipped by Newegg — they are. Out of all the components, the computer case was shipped independently and is on its way. They met their estimated ship date for the case on 11/27/2018. However, every other component has been met with an extreme delay. The original estimated ship date was 11/27/2018 (the same as the case), but here we are two days later and the items have yet to leave the "packaging" phase. The original delivery date was supposed to be today. The fact that the items had not shipped concerned me concerned yesterday, so I attempted to contact Newegg via all of their methods.

This provider for the most part will be good about shipping, but in some cases there will be a mistake. And they handle it very poorly at Newegg. For the past month since 11/6/18, I've only been left with disappointment. For starters, they don’t really show any real status of a return, apparently the one time I ask during 11/21 it has processed as no replacement could be found. I thought it would be fine, Id just ask for a refund check. So going to customer support I couldn’t receive any help for a week until someone had mentioned it was possible for them to send a refund check to my billing address.

I ordered a laptop (from Newegg) with expedite 3 day shipping, I called the day it should have been received and was on hold for 1-1.5 hrs. The customer service rep. indicated the problem was with FedEx. I indicated my dissatisfaction and was going to go online and cancel the purchase. And reorder it from another provider. I went to the NewEgg site 7:36 PM and canceled the $691.76 order (that was never shipped) and received an email at for a restocking fee of $87.30 and charged for the return label for an Item that has not been shipped. I did receive a FedEx confirmation at 7:41 PM that the item had shipped. Also the refund page does not mentioned anything about the restocking fees for something that has not even been shipped or shipping label fees.

I recently bought a monitor, and it just arrived, but, I did not like the quality of the product and I would like to return it. However when I tried to return it, I was charged a $120 restocking fee. When I bought the monitor the return policy did not mention anything about it... I was very happy because according to the website I could make a decision until January 31, 2019, but there was no mention about restocking fee. The website is misleading and I do not recommend it.

You will be tempted. You will see those low discount prices and be lured in. Don't let the frugal side win. You will, most definitely, be disappointed. Promise. 1. There is NO customer service. Online chat puts you 747 in line. That's correct. 746 people in front of you to answer a 10 second question. 2. They do not answer the phone. Current wait time: 5 hours and no answer. 3. They do not respond to emails. Enough said. 4. Stuff comes from China and is completely misrepresented. Now, you will find a person here or there. Maybe a friend. That will tempt you into "trying" New Egg. Last warning. Do NOT buy their crap.

I ordered a Battery for my tablet and now 10 days later the tracking number is only showing the order is in packaging. Tried calling them. After 1.5 hours on the phone holding I gave up. I tried the online help there was a queue of 80 people and every 15 minute that queue will drop by 1. Really the worst service I ever seen. My other option is to call the credit card company and cancel the charge. Avoid buying from them.

NewEgg placed a restriction on FedEx requiring that I sign for my package, and restricted them so I could not sign over the internet for it, could not change the shipping address, and could not leave a signed note for the package. They refused to allow me to have it delivered on a non-business day, and since my job is a 9-5 that does not allow me to work from home, I was unable to sign for the package. This forced a refund since there are apparently no FedEx warehouses in my area. They will not process the refund until after the delivery gets back to California, I am on the east coast so this will take 5 business days, and then from there the refund will take, 3-5 more business days to process. So all in all, I gave NewEgg a small, zero interest loan, because they refused to simply let FedEx leave a package that I paid for on my doorstep.

I tried to cancel an eBay order ONLY 25 MINUTES after I placed it and they wouldn't allow the cancellation, claiming it was already shipped. The shipping history showed the shipping label wasn't even created until 16 HOURS after requesting the cancellation and it wasn't picked up from their office until over 25 1/2 HOURS after the cancellation was requested, more than enough time to pull the order! Will never deal with this dishonest company again!!

I only received one battery and not both of the batteries that were supposed to come with my order. I went to call customer service and must have called 50 times and each time they keep disconnecting me or I get a busy signal or wait on hold and then get disconnected. I am currently 900 in the queue to chat with someone on IM. Please get back to me if you see this sooner on here. My order number is **. Please call me at the number associated with that order number ASAP.

I am a long time buyer of PCs and peripherals online and before that, through mail order. Actually ran one of the largest mail order PC businesses in the US in the '80s. My 16 yo son wanted to purchase a gaming system and chose a model sold at Newegg. It arrived DOA... After spending 4 hours online trying to get a support tech...they told him to box it up and return. About a week later, we get an email that says they received it but unfortunately they no longer carry that model (we are talking about 2-3 weeks time here between buying it and returning it DOA).

I recently bought a motherboard that came with a "free" Call of Duty game. I couldn't care less about the game but the discount on that particular motherboard was great. So I bought it. Looking at the receipt they charged me $7.20 for the taxes of the "free" Call of Duty. So I thought time to contact customer service. Monday: Left two requests for a callback and waited for over an hour for a chat. Tuesday: Left two more requests for a call back. They called me 4 hours after the scheduled time. I was unable to answer at that moment. Tried the chat again, it's been 1 hours and I'm still around 300 people behind. Sent emails (texts) and no reply all day.

I came back to Newegg after a long hiatus, and put together a PC for >$2000. I purchased the wrong processor and recognized it about 10 hours later. I have been trying to reach someone for almost 5 hours now. Started with the chat function, number 470 in line. Waited 2.5 hours, then was magically disconnected and offered a survey about my experience. Current phone hold time is over 2 hours. I'm back at 500 in line on the chat. This would have been 2 clicks at Amazon. Avoid this terrible company.

We were about to cancel our order due to the negative reviews of Newegg. Our experience was the best. Items arrived in just 7 days. Free shipping, packaging from manufacturer intact and no hassle. The price was the best in the market. (Other sellers asking almost twice as much for.) Item: 2 sewing machines of top quality!

Building a new pc & saw all the great Black Friday deals in the email blast & found a steal on Corsair Vengeance rgb ram for $119 but as soon as it was in my cart I got a message saying it was out of stock & the deal had expired. Was a Bummer for sure but I understood, so after some more research I found another, albeit slower & non rgb Corsair Vengeance that was still a good deal but nothing like my original choice. So at 11am I check out. Around 1pm (same day) I scroll through again & see the original "sold out" ram was back in stock and the deal was in fact not expired. So after checking that they still had not verified payment I called knowing they could just swap it out without charging me $140 twice.

My wife purchased an RX 570 video card for me for Xmas this year. I purchased an RX 580 not knowing she already bought the 570. I tried to initiate a return on the RX 570 from Newegg.com for a refund since I have no use for it and they will not offer a refund, only a replacement. What kind of customer service is that. The card is still sealed in its box. Why not take it back? Customer service is horrible. Chat service queued me at number 750 in line. I guess I am not the only unhappy customer. What a way to run a business.

I ordered an open box gaming laptop, the only one left in stock! The components were all advertised as near top of the line (GTX 1080i graphics, 7020HK chipset, 32 GB ram, 4k screen, etc.) and the price, while a good deal, was still very expensive. I received a laptop with none of those components, standard graphics card, lower quality chipset, no 4k screen, etc. Literally nothing was as advertised. The difference in components, roughly speaking, was about $2,000 less.

On 11/6/18, I ordered two hard drives. When they were delivered one was D.O.A. Started an RMA. No pre-paid label was offered. (Amazon rocks!) I was asked if I wanted a replacement, or a refund. I wanted a replacement. They refunded anyway. They apparently could not fulfill the order, but never told me. I was supposed to be reimbursed up to $15 for the return shipping. I have provided the return shipping cost documentation five times. They simply do not respond. Contacted customer service via Twitter, stated they would take care of it. Same story. They ignore further contact. Company has gone way downhill. Avoid at all costs.

First time purchaser at Newegg. 2 of the 3 items I ordered appear to be charged and in process, 3rd item charge denied. No card works on account but do at other vendors. I was prompted to add the 4 digit extension to my zip code. As others have said my account may be frozen, but I'm not going to wait hours. I guess it's back to TigerDirect.

I have spoken to a customer service representative with newegg ...the prices are not Newegg it's the vendors.. and while Newegg should be monitoring things close enough to catch stuff like that... It's not their fault that some of the vendors are **... Newegg helped me and said they are going to look into the situation so people aren't scammed and people like me who love the site feel more comfortable and don't have to worry about the site being shut down for fraud...

Their Black Friday sale kicked off on the 19th, one of their keynote items on sale was a Gaming Desktop computer; GTX 1080, Ryzen 2700x. They had it listed for a very good price for what you're getting so I place my order for this computer on the 20th. A computer arrives on the 23rd, and notice I say "a computer" because the one they sent me was not what I ordered, they sent me a computer worth less than half what I had paid for, everything about it was wrong. I try and get in contact with them via phone; 90 minute hold. Eventually I manage to get them to make me a shipping label so I can send it back, and I do.

I am in Canada and have been cross border shopping for many years. I can purchase goods in the US and have them delivered to a US address, always paying with my Canadian credit card or PayPal. Newegg in their infinite wisdom does not accept these forms of payment. As a tech company where you go to purchase items to create cutting edge technology, to be so out of date is embarrassing. They kept directing me to the Canadian site which of course doesn't have even half of the deals that their US site has. I am disappointed and to top it off client service was rude and not helpful at all.

I wanted to buy a computer from a reputable company, but I wanted to be able to customize some of the components to my needs. I wanted to be able to upgrade the amount of memory and the size of the hard drives, including getting an SSD drive along with the customary hard drive. Newegg did not have a pre-built computer that had the specs I was looking for, but the customer service representative talked me into buying one of their computer build kits. These allowed me to select the components I wanted, and they assured me that everything I needed would be included, and that they had excellent videos and other resources to help me along the way. They even included the screwdriver kit that was needed.

Alright Newegg this is ** ridiculous, Yesterday I attempted to buy the Gigabyte Aero 15X but your website made this impossible. I made my purchase and everything seemed to go through and I was happy. That is until about an hour later when I received an Email that my order was canceled. The only explanation I received was that is was canceled for one reason or another.

I purchased a 3TB internal hard drive sold by Newegg with faster shipping 2 days on Saturday 17th of November. I waited a few days to check on the status of my order. It stayed in packing for 2 business days and as of today the 23rd it still have not been sent. Waiting for a call back in 90 minutes. What happened to this company.

Can't reach Newegg. Tried the call back option - I get a call that immediately hangs up on me. It's entire days and still no call back. They sent me a laptop and the power cord doesn't fit into the laptop's power port. I have a laptop power cord that's useless and a laptop that's useless. Don't offer a call back option if you're not going to call back. You've earned your terrible reviews Newegg and sadly I know how ** people can be and how many scammers are out there. But your customer service ranks up there with Delta and eBay.

I placed an order for an RX570, and the same day I had called to cancel the order. I was greeted with an absurd 140 minute hold time, and didn't get a call back for 3 hours. When they finally called, they stated that despite the fact that the order is freshly placed, and the status is "Packaging", they cannot stop the item and refund the purchase. They absolutely need to review the warehouse logistics and procedures if an order can't even be canceled while it's still in the building. I could see if it was a day+ later, but we're talking hours here. It could be weeks before I receive the item, and mail it back or refuse delivery. I definitely will no longer be using Newegg for my builds, and will switch to Memory Express instead.

Over Labor Day Weekend, I purchased a replacement power supply for an external hard drive. Come Nov 20th I receive a letter that my P-Card may have been compromised. I checked and found 3 unauthorized charges totaling $1750. P-card has been canceled, but Newegg is not providing any additional protection. Since they cannot secure their site - I would shop elsewhere. Good thing, that I did not use a debit card.

Updated on 12/02/2018: Wrote a review on 11/21/18 about Newegg's Customer service needs a refresh, for an issue that I had. I was contacted by Rudy which I believe is an automatic reply because I sent a private message as requested on 11/21/18 and still have not heard back from this rep. Again this is how they deal with issues when all I needed was information about my refund or price that I HAVE YET TO RECEIVE. Contacting the customer service phone # with a wait time of 4-10 minutes, 45 minutes later still no answer. Messenger doesn't work. Chat - 3 Hr wait then get disconnected. Seems like last option is to dispute the charge from the bank they use for their own charge card.

I placed an order yesterday. I have been trying to contact customer service. You have two choices. Hold on the phone for 113 minutes, or hold for a chat. I elected chat. I was #168 in the queue. I waited 1 1/2 hours and suddenly I was next! Then the chat disconnected and I was looking at a survey about how well the rep handled my concern. I then reconnected on the chat and I was #87. I waited about an hour and guess what? They disconnected again. I spent over a grand with these guys yesterday and can't get a hold of anyone. I would look for a site that actually cares about their customers. Two hour hold time. Get real.

I have made a couple of purchases for my computer at Newegg.com. The shipping has been simply terrible. My motherboard arrived damaged, and 5 days after the expected date I had to send it back, and even after I paid $20 extra for 1-day shipping, it still isn’t here after 6 days. The other parts I paid for 3-day shipping, and they came in approximately a week and a half. Overall terrible website and would avoid if possible.

I purchased a Pioneer VSX 1131 receiver on 10/29/18 for $279.99 which also offered a $20.00 Newegg gift card. Around 11/09/18 Newegg listed the same receiver for $229.99 plus a $10.00 Newegg gift. I called Newegg on 11/10/18 and spoke with a customer service rep. about either issue the price difference to my credit card or issue another gift card for the $40.00 difference. The customer service rep. stated she could not do anything to help. It's not like it was 30 days beyond my initial purchase or the item was from a third party. I'm very upset with customer service at Newegg and I have been doing business with them for years. They just lost a customer and I will take my business elsewhere.

I ordered Apple Refurbished iPods in October 2018 and have been tracking the product. The item has now been in Los Angeles for 7 days after arrival at LAX airport. No response from Newegg, no delivery, and tracking only says item has arrived at destination airport 230 AM Sunday Nov 11. I live in Los Angeles - they could have crawled from the airport by now. Totally unacceptable and will never order from Newegg again. I have no idea what is going on and they are not responding. I go in their website for chat and I am number 78 in line, sorry I don’t have two hours to wait on hold.

I purchased a refurbished MacBook Pro from Newegg which I received August 23rd, 2018. I am writing this on November 17, 2018 just to provide some perspective on the nightmare. After less than 3 weeks using the Notebook, we opened it and the display was no longer functioning. The notebook came with a 90 Day replacement warranty from Gainsaver. Which as I write this, is still yet to expire. I actually returned the laptop to their return center in the City of Industry in person on Nov. 6, as I live in the Los Angeles area. On 11/9, I got an email stating "Unfortunately, the item(s) mentioned above was physically damaged and beyond the applicable Newegg.com warranty coverage as indicated in our Standard Warranty Policy."

Please be wary of buying a used computer with Newegg. We bought a used MacBook Pro for $800 for my daughter to use in high school. Within 60 days, half of the screen went blank. The computer was perfectly fine if plugged into an external monitor. Called Newegg, sent it back and they returned saying not their problem. Even though their warranty is not that great, 90 days, and we called and returned within the warranty period, they are refusing to honor it. Do not trust this company, our quote to have it fixed is another $500. I feel like we just wasted $800 with Newegg. They obviously sold us a defective computer that couldn't even make it through warranty, but hey, they won't honor the warranty so all good for them. Please don't buy from them, or least be prepared to have no recourse if anything goes wrong. Consider another reliable seller other than Newegg.

I order 2 batteries on different orders. The batteries tracking information said they had arrived at my work, however they never showed up. When I called customer service, the recording was so muffled you couldn't understand. Then it would not recognize my order #. I tried to chat with someone and it said out of service. I used the text option and never heard back from anyone. It feels like they took my money and ripped me off. I need my computer battery to work.

New Egg charged our credit card for two items which never arrived. They sent numerous emails indicating the products were at our local post office, but 3 searches by postmaster revealed nothing. I have tried emailing and calling New Egg, but they only send out pre-worded replies and 20 minutes on hold doesn't get you to an agent. My business has lost at least 6 hours of time tracking these parts and still nothing but 2 charges to our credit card. This is the worst online experience we have ever had!

Newegg Support reached out to me directly and refunded the difference in price. This is appreciated, but I wish that I wouldn't have had to write a negative review online to get this resolved- theoretically I am still waiting on multiple "call backs" from their support phone line that simply never happened.

I ordered a VERY expensive PC from Newegg a couple months ago, and after a month (2 days past the 30 day return period) it barely worked anymore. They accepted the return anyway, and said that the replacement would take about 5 days to process. 14 days later, and after multiple times to get a status update, they finally processed the replacement. And then... the next day I get an email saying that they will be processing a refund in another 5 days since that particular PC is no longer in stock. How and why this is not something they didn't look into first is beyond me. Shopping here wasted nearly 3 months of not only my time, but my business' time and money as well. Lesson learned -- cheaper prices do not mean quality products or service. I'll never shop here again.

Last year around Thanksgiving, I ordered a laptop. I got it after 2 weeks and it was not the one I ordered. I called them back and they sent me a shipment label in which I sent back. I tracked the package myself and got the confirmation it was received by them. Over the course of over a month they kept saying they have not received the package and when I asked to escalate it they denied. Then passed Christmas and New Year and did not receive the refund so I told them if nothing changed I will dispute the charge. They asked me to wait a week.

I have been buying from Newegg for about 17 years now. Newegg was always well known in the industry as having top-notch customer service in the beginning years. The last few years I have heard a lot of rumbling about Newegg and their customer service issues and I failed to comprehend until now. Now I understand what others are talking about. Recently, Newegg started adding state sales tax onto my orders. Fair enough except that I am tax exempt in my state. I send in the paperwork that Newegg requested and nothing. I have had to make at least 6 calls to find out the status and every time I get a different answer. It has been 3 weeks at least and now I can't even log into my account because it has been suspended and customer service won't answer my emails.

I purchased an SSD from Newegg on Sept 27 and on Oct 4 I received an email from them stating it was delivered. It was not delivered to us. We contacted Support and they said they'd send a replacement. It's now November 10 and we've received nothing. We were able to get a refund through our credit card company, however. I have purchased many computer parts from them in the past but never again.

We ordered a refurbished Chromebook from Newegg. Before the 30 days we wanted to return it because it was not what I needed. We notified them of the return and got our return barcode, or RCA number... We went to clear my Gmail information from the laptop and were unable to do anything. The Chromebook was frozen/locked. We called Samsung to get their help and they were unable to help us because the Chromebook "had no serial number." The numbers on the Chromebook and the sales receipt from Newegg match nothing in the Samsung profiles. So now this Chromebook has just been sitting on a shelf for a month that we spent $90 on. I would never refer this company again. We ordered from them because we hear they are military friendly but they screwed over this active duty family. Not to mention they had me on hold for an hour (three different times) today and then hung up on me when it was my turn.

Found an amazing deal on the red KitchenAid mixer on Newegg. Usually sells for $220 +++. It was priced the same as the white mixer and Brand new NOT refurbished. I was concerned based on others reviews so I reached out to chat with their customer service! As stated there was a long queue (I was 38) but as I watched it count down into the 20 ’s, all the sudden I was connected to a customer rep. My product shipped the next business day and was delivered in 2 days! And it is brand new and perfect. Hope they keep up the good work!

Order # **... I paid Saturday 17.67 for next business day, which is today, for overnight and paid for Rush delivery so it would make it. I set up my day to wait and cannot do it any other day but here's the thing: FedEx not only tells me they picked it up on the delivery date at 12AM today 11-6-18 but the losers in the shipping department didn't even put the shipping label on right. FedEx had to put another label on it. So what did I pay for? I know...a scam. They planned to take money for a service they weren't always going to provide. In response I told them to recall the package and refund my money immediately. They took my money immediately. They have no answers and I needed that video card TODAY.

I ordered a box of ScotchPad Hang Tabs 500 from Newegg and only received 10 Hang tabs. I called the Reseller Mike's Computer Shop and was told that there was an issue with the linking between Mike's and Newegg and that they could not supply me the product and I would have to go back to Newegg to get this sorted out. I contacted Newegg and they said they would have to confirm this with Mike's and it would take up to two days for a response. I got the response from Mike's saying there was an issue. I then contacted Newegg again and was told I would need to send them the E-Mail that Mike's Sent even though Newegg was CC'd. I told Newegg that they should have the Email and get back to me asap.

These people are the kings of fraud; you only have a 50/50% chance that the product you're getting is going to work. If there is any problem NewEgg has a pressure cooker room full of people whose only job is to shut you down and cancel their guarantee; their word means nothing; their guarantee means nothing; the products they sell mean nothing. I had to have the Attorney General of my state send them a letter; but it wasn't just for me. There was so many complaints against NewEgg that I was on a class action complaint; shows you how bad these guys are. I'm getting to return my $2200.00 Vizio TV; but I'm still thinking they're going to come up with some excuse to forfeit my guarantee; and I complained the very first day I got the TV that it was broken and sent pictures. Good Luck if you order anything from this company.

11/2/2018 I ordered a download software of Office. In the checkout I got confused but did hit cancel on one download. Newegg did not accept the cancel as I found out the next day. They offered me "half" of my money back. I was shocked as they could see I only downloaded one. Sooo I told them to keep the money and basically told them to go fly a kite. I WILL NEVER EVER SHOP WITH THEM AGAIN!!! Spend your money somewhere else folks.

I paid $70 to get a product delivered next day. It is now 4 days later and tracking says that the item is at the local post office. Chat on Saturday indicates I am number 40 in the queue, which will mean about a 45 minute wait at the rate it is moving. Phone support gives me an estimated wait time of 26 minutes. I am very unhappy that I chose to purchase this item at Newegg. It was available from several other vendors.

I order a monitor from Newegg and my credit card had some issue so my order was put on hold. Contacted my credit card company and they fix the issue and told me to make a new order. After 5 min I make a new order. I make sure that the old one was cancel. To my surprise it wasn't so I tried canceling it and it said that I can't cancel my order because it's packaging. Like how can I not make changes to my order within an hour. Now I'm charge with 2 monitors.

After three weeks; and I mean three weeks of arguing; pleading; sending pictures; having the attorney general of consumer protection in Indiana send a complaint letter; had PayPal beat on NewEgg and hold up payment. I got a RGA for my Vizio TV set. The motherboard started going out under the 30 day guarantee; actually they were suppose to give me 90 and they refused to take it back. They have every trick in the book to try to get out of issuing a refund on the goods they sell; and you only have a 50/50 percent chance that your item is going to be a good quality item.

Purchased wrong item. Tried to call and cancel right away. No response. Went online to website and sent an email to cancel order. Paid with PayPal and there was no charge on account. After received return email from Newegg order has been charged. When I finally reached them on the phone they said it was too late. It had already shipped. I checked and it had not. They refused to help me with this issue. I will not be doing business with this company again.

Their website listing for LED headlight light bulbs states that they are shipped from China. However, the FedEx tracking shows that it was shipped from New Jersey two weeks ago. I still have not received my order. I never received the order confirmation by email. When I contacted their customer service about the order confirmation, they sent me an email saying that I must have the wrong email address entered in my account... Hello! They replied to my email address! Worst shipping I have ever experienced online. Will never use Newegg again.

I excitedly ordered 1700 dollars in PC parts for my build but noticed some issues, the case I picked was wrong (my fault) and there was no way to fix it before it got to me, (it never came but they did refund that). It's been 2 weeks and I'm still waiting on parts. (CPU was back ordered but the icing on the cake was the insultingly slow shipping method Newegg used to get my nearly 600 dollar processor (over 120 dollars over MSRP) to me. Real customer service cost more money from Newegg. I felt like the 1700 I spent was enough... unfortunately the tempered glass front on my case broke (I reordered for the case from Newegg's eBay store because they offer no PayPal payment methods on the main site).

Newegg sent me a poorly packaged Vizio TV; Didn't know until I had set it up that because the TV had ripped through the box the IR sensor in the TV had been broken off. Newegg wouldn't go to the trouble to find the broken part or send a service man out to fix it; The box was destroyed so I requested a New box; no luck; just constant stalling and excuses; So now I have a 2200.00 piece of junk hanging on my wall that Newegg will not stand behind there 90 day guarantee. These people don't stand behind their guarantee or their product; they just take your money and run.

UPDATED ON 10/30/2018: Newegg has gotten back to me, in private of course because they're ashamed of the way they treat people, and has basically told me there is nothing they can do for me unless they get the original phone back. Well, I just received a phone call from the FedEx driver who was sent out to the house to pick up the original phone and told me he was unable to get the occupants to answer the door much like I was unable to when I visited the house. He told me it doesn't look good. Ha! (I laugh because I'm losing my mind.) Translation: The phone is gone and I'm out $250. I can't stress enough what a terrible experience this was. Never has anything like this happened to me. I'm shocked this company is able to stay in business. I would highly recommend anyone stay as far away from this company as possible. Even if you work there.

Bought 2 laptop chargers from Newegg. They went through BattDepot for the batteries. Never received the batteries. BattDepot says they delivered them, the mailman says he can't remember. Never had problems with things being left at my door. FedEx and UPS do it all the time. I ask BattDepot and Newegg who signed for it, and now they're feigning ignorance and saying that they don't have any record of my order. Funny, cause I still have the 14+ emails back and forth with the order number and all the correspondence on whether or not it was delivered. Have yet to hear back from them 2 weeks later. This whole thing has been over a month. Obviously I'm out $35.

I have been ordering from Newegg for years with only minor difficulties. Approximately 2 months ago I ordered a Seagate hard drive for my new computer build. It was 4 TB Drive retailing for $175. I received the drive routinely and installed in my system approximately 5 weeks after receiving it. The drive made a soft clicking sound and could not be recognized by my OS in the disk management program. I tried it in my established computer as an external drive and again was not recognized and made a soft clicking sound. Upon researching the sound I discovered that this was most likely a sign of a parked drive arm.

This has been an interesting ride so far. I tried to contact them about my defective card that I got and whenever I tried to contact them by their chat function, but it would time out after waiting about an hour. I also tried to contact their phone line, but I waited about half an hour to the point where I needed to take care of other things. Also, tried contacting my CC company about them which took about a month and a half to no avail, as they said the same thing back at my CC company, even with evidence of the timeout. I'm going to say that this has been the hardest company I have dealt with in terms of customer support and I would not recommend Newegg to any of my friends and family from now on.

I normally don’t write reviews like this, but this experience has been ridiculous and others need to be warned. I purchased a used Apple iPhone 6S Plus 64GB phone from Newegg. I was shipped a 6S 16GB phone. This was not a simple shipping warehouse error as the incorrect product was listed on the packing slip. When I called customer service, I was told they could not provide the correct product as it was now conveniently out of stock. It has been two weeks since I sent the product back, and I have yet to receive a refund. Looks like I’m going to have to file a claim with my credit card to get my money back. This was clearly a scam. I warn other buyers to avoid Newegg.

Ok I’m just getting started. I am emailing my local news station, because I believe this could be happening to a lot of customers. I have the original packaging from the mail and of course the package the ram came in and also the invoice. I did pay insurance in case later the ram messed up also total on my invoice. My son spent his own money $184.50 for the ram and I purchased with my credit card. When we got it we learned it was defective. I asked for a replacement. My son really wanted that ram.

Purchased a "new" Apple USB SuperDrive from Newegg. It actually wasn't Newegg but a Chinese company, "Corn Electronics", they represent. Apple techs determined it was counterfeit. Made BBB and PayPal claim. Newegg did eventually refund but the process requiring pictures of product, etc. was laborious and time consuming. They are still representing Corn Electronics and their counterfeit products. Buyer beware, purchase with PayPal or major credit card, and CYA.

I’ve order a few times with Newegg for PC parts and after all the annoyances up to this point the last one I’m now dealing with just doesn’t make them worth it anymore. I preorder a new tower for my PC to build it in. Specifically passed on ordering through the manufacture's website to go to Newegg thinking they would be better. Well I can say that was a mistake. The preorder date that it was supposed to ship on came and went. I tried contacting them but their chat system is completely broken. After 3 days of trying and waiting in line just to get disconnected I tried their new iMessage chat system and still to this day haven’t gotten a message back. I tried the phones and that’s an even longer wait and I didn’t have an hour.

I bought an item from Newegg. There was a mistake with the shipping and the customer representatives refused to help. I used the online chat multiple times, also called through the phone, but they keeping telling me what I already know. Saying they cannot change the address once it's shipped. But they definitely can cancel the delivery. They refused to help, so I never received my item. I reached out to the representatives here, they were nice enough to show interest in my case, but after exchanging 2 or 3 messages, they suddenly disappeared on me.

Horrible!!! Lost money, time and ultimately lost customers. I run an online business, I sell gaming equipment for computers and video game consoles. I ordered 2 PlayStation 4 wireless controllers from Newegg. 15 days later the items had not even shipped. I called Newegg on hold for 45 minutes! Then they say "we will put in a ticket to cancel order, it takes 2 days to be approved". I'm like, "To get my money back?" So I'm I go with it. 2 days later I get an email with partially copied message between 2 people from somewhere saying "a package is in Florida and will deliver soon just have them wait" so indescript and unprofessional.

I have had my account almost 20 years. In the last 10 I have had constant problems with FedEx - and notified Newegg. I was promised they would stop shipping to my address through FedEx. On September 21 I ordered a 3TB Portable HD. Even though I was logged in when I placed the item in my cart, was logged in when it asked for shipping and billing address, once I paid through PayPal they processed the order as a "Guest" so I have no record of it in my account. Item was left on my front stoop, no notification or even knock on my door, box was crumpled as if thrown or dropped from a distance which means the drive was subjected to forces outside its limits.

Purchased a 6 camera Arlo system. One camera does not work and picture quality somewhat lacking. When I started the return process I notice they want a RESTOCKING fee of $60.00. That will be my last purchase from them. Shipping was great, post sale experience not good. And yes keep the original box too.

Worst customer service ever. Ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said I would receive it on Tue. 10/2 end of day. Did not receive. I called 7 pm 10/2, they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late. I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5!!! This is from NJ 4 hr drive from my house, how is it coming horse and buggy??? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves Newegg business, more like rotten egg business. I have canceled my order and will be disputing ANY charge.

I ordered a relatively high-end MSI PC video card from Newegg for my personal PC. The card was bad out of the box with no video. I got on the Newegg website and requested an RMA and got a prepaid return label (so far so good). I returned the card in the original box with the original contents. In a few days I got a confirmation that the item was received by the Newegg RMA department.

I placed an order with Newegg for a jump drive. They processed my payment and contacted me to ask my color preference. I told them which I preferred and they responded that it was out of stock and asked for my second choice. After several similar emails, they said they could not fulfill my order, that none of the jump drives were in stock. I asked them to cancel my order and refund my money. They have not refunded my money nor have they responded to my email. This is theft. I made the mistake of thinking it was a reputable company based on other reviews.

Bought a ASUS VivoBook S510UA-DS71 on September 3rd. The computer was suppose to arrive on the 12th. Unfortunately, some 'natural disasters' got the package stuck somewhere in Alberta for two weeks. Then, on the 20th, item arrived to the destination (my city). But since, it is nowhere to be found. The package wasn't suppose to arrive to my house, but instead to a local post office, which only has the info 'item arrived', same one I have on the Newegg tracking website. I wrote several message (one via their website and one by e-mail) to Newegg to alert them about this situation, but after days, got no answer back at all. This company don't really care about their customers. I'm really unsatisfied about their service, I would expect on such an investment they would take care of the shipping, or at least get back to me with additional info, but it seems like it is not the case.

Summary: bought used computer. Got sent different model, older and worthless. Takes forever to get a refund. Guess their game plan is: if they make the process hard enough, you'll go away. Defense: do not buy from them anything. Let my experience save you some hassle. Details: I bought a used computer that was advertised at their website [Apple Laptop MacBook MC240LL/A Intel Core 2 Duo P7450 (2.13 GHz)]. This is a model from 2009. The seller was identified as Atlanta Electronics LLC.

I ordered a product from Newegg and after a week, the third party seller still has not shipped my product. I spoke with the customer and marketplace team and they do not want to give me my refund. Spoke to 3 customer service reps as well as one marketplace rep through email. Oh and had to wait about 45 mins for each rep to speak to them. My tracking number provided still has the package in the facility. Please do not order from them as they do not guarantee a refund if you do not receive your product. This is also for my work as well so I ended up just going to Best Buy to buy the product I needed which is sad because I have order from them before and never had an experience like this and I don't remember the last time I stepped into a Best Buy. I don't know what type of games they play over at Newegg but I will never order anything from them again.

I purchased a CPU from Newegg and upon receiving the item, I noticed that the pins were bent. I did not damage the item myself - it was received damaged. I contacted Customer Service and let them know immediately that there was damage to my new item when I opened it. I sent it back and they "Return Rejected" the CPU because there was "user damage." Instead of honoring their 30 day replacement, they stated that I should contact the manufacturer. It is absurd because I expect to get a new, working unit if I am paying for a new item. This was not the case. I spoke to several Representatives and they did not help me whatsoever. They kept on saying that it was damage that I put on the CPU, although it came that way.

Finally got my return label. They were nice when they actually talked to me and helped me out. I think I just experienced somebody having a bad day because the rest of them were respectful.

Very satisfied with the response Rudy(Newegg Support)took with my complaint.He listened to every concern I had & responded with a solution.He was very professional & took my concerns serious.Thank You Rudy for all your help.

I am a business owner. I have purchased from Newegg.com for more than 10 years. I have bought well over $250k from them for my customers' hardware needs over this time period. So within the last couple of years Newegg has allowed more and more 3rd party sellers. Well I had a transaction with one of their 3rd party sellers "3CExpert" where they sent me the wrong part that I did not order. I ordered a Samsung MSata ssd and they sent me a Samsung Nvme 960 SSD. Well I tried to contact the 3rd party. They could not be reached immediately. Had to involve Newegg and finally the 3rd party responded and issued an RMA. I shipped the product back to the 3rd party "3CExpert" and they received the package and never refunded my money.

I have never experienced such terrible customer service. I've spent nearly two months being juggled and shuffled around, lied to, dropped, and accused all for a return that should have been covered originally. The part arrived faulty, I sent it back. Seller accused me of being the one to damage it because it was perfect and new when they sent it (Despite motherboards often being faulty because of manufacturing defects.). They don't have proof it was functional when sent, I didn't record an unboxing video to prove it arrived damaged. It's a he said she said situation where, instead of supporting the loyal customer, they backed the seller with a bunch of bad reviews from people with similar issues.

I have 2 orders on 10/9/2018. My orders cannot be processed but my debit card has been charged. Newegg assert that my orders should be refunded in full within 3 to 5 business days. Currently (20/9/2018) my orders doesn’t refund. I cannot contact with Newegg.

Ridiculous customer "service"... Zero empathy regarding me having to wait for over a month, only to find out that my product was not being shipped out. Zero remuneration for my disadvantage. Their service has proved to be unreliable and support was unapologetic, with no regard in making me whole again in the experience... WILL NOT BE USING AGAIN... RUN LIKE THE PLAGUE!

I have never had such bad service from a company. I placed an order close to three weeks ago. After a week and me checking where the order was, it was held up and so the customer service sent an email and then left me to my own on how to deal with it. I have been back and forth with third party company (all emails got sent to Newegg as well) and after two weeks of nothing, I asked for credit to my card so I can be done with them. Know this NEWEGG, I will NEVER use you again and will be sure to let all my contacts know never to use you either.

Buying your software digitally, because you need it now? Don't waste your time with Newegg. There is no such thing as an instant digital download with them, you will have to wait for them to send you a "receipt" e-mail... which sometimes they will wait to send till well after your order is completed (read days) and maybe even after a physical package would get to you.

Ordered tons online, mostly from Amazon with zero problems. Always got what I ordered on time with no problems. I needed a new computer. In the past, I went to a local store like Best Buy, but this time I wanted to buy online. I went with an online retailer I never ordered from before, Newegg. With the computer was tacked on 400 dollars worth of software I did not want, but still, the price was comparable to Amazon, and I thought I was getting a good deal. Big mistake.

In the month of August, I ordered approximately $9,500 in products from Newegg Canada to build my computer. One of these orders were 1x Samsung 970 Pro 1TB and 1x Samsung 970 Evo 2TB (this particular item, amongst others, was purchased directly from Newegg to make sure I would not have any nasty surprises). Once opened the shipping I found out, to my dismay, that the Samsung 970 Pro did come through but the 970 Evo 2TB package was empty, no SSD, nothing at all. I contacted Newegg, sent them pictures, and also opened a claim. After waiting for a response, my claim was refused with no real explanation as to why. They made no effort to repair the damage, or refund me the value of the SSDs. I'm extremely disappointed and furious that they would act in such a dishonest way!

I bought a $2400 laptop from Newegg.com on 8/10/18. The item shipped late, then UPS screwed up delivery. By 8/20/18 I decided to just buy another laptop locally as my course had began. I called Newegg customer service for a return, which they accepted. I also called UPS to return package to sender, which they also accepted. Newegg was however not having it, they reversed my request to return to sender, and insisted I receive the package. This seemed to result in UPS doing nothing with the shipment, as they knew that I did not want this package anymore. Now it is 9/12/18, I still don’t have my money, and have no idea when they will give it back. In the meantime, this laptop has never been in my possession. I would stay clear of this retailer, they are good at making promises they do not intend to keep.

I purchased smartphone from World Digital Store through Newegg sometime last August. Unfortunately after a few days World Digital cancelled the purchase...surprisingly the awkward reason they said customs won’t allow it then after a follow up World Digital said they promise to send it again if customs will allow it for free...(it’s **). My question is why they are selling their stuff if they know if they have an issue with customs...they should inform their customers Beforehand regarding their issue with customs & should stop selling their stuff until their issue has been resolve right...

I am sure you have seen the endless posts on here about how Newegg and FedEx do not take responsibility for lost packages. I am here to tell you this is absolutely true and I fell prey to both these companies’ scamming tactics to rob me of $749.99. I ordered a graphics card by the name of EVGA GeForce GTX 1080 Ti SC2 GAMING, 11G-P4-6593-KR, 11GB GDDR5X, iCX Technology - 9 Thermal Sensors & RGB LED G/P/M on July 26, 2018 from the website Newegg for $749.99. According to its FedEx tracking number, it was delivered on July 28, 2018 at 4:42 PM. If you look up this tracking number on FedEx’s website, it will show you this exact information.

I bought an item worth about $200. During the payment process, my address was autofilled in by PayPal and I didn't realize it used my old address. I never used Newegg, I don't understand why it just assumes my address. So fast forward a few days, when I got an item shipped email, I realized the address. Mind you I live 6 hrs away from my old address, and there's no way I'm driving 12 hours. Immediately I tried contacting Newegg. I waited an hour on the phone just to hear that they can't help me and I need to call Canada Post which I did and they were unable to help. I tried online chat as well, waited an hour in that too, all I got was what I already know.

After getting bad advice and ordering the wrong Hard Drive and sending it back. After they sent the new and correct Hard Drive to the wrong state and never did get it to me, Newegg suspends my account? They failed, not me. I will no longer use or recommend Newegg.

This will be the last time I order from Newegg. I ordered on Tuesday the 4th and paid for 3 day shipping. From what I could tell at the time it was going to be 3 different package. Ok no big deal. Well two of them was coming from CA and other from IN. One ships within a few hours. Other one around the same time. So got 2 tracking numbers that one will be here Thursday and one Friday. Everything seemed to be going fine then it took over 24 hours for my other package to even get out of the packaging phase. Finally get a tracking number and it's telling me Monday it will be delivered. If I knew it was going to take that long I would had paid to upgrade shipping to 2 days or something. By the time you get through the 100+ queue to talk to someone it's too late to even try to upgrade shipping. Ridiculous.

My order is Order #**. I bought Refurbished: Dyson DP01 Pure Cool Link Desk Air Purifier & Fan | White/Silver in 8/25. I paid for 186.44. Never receive the product. Never successfully contacted the customer service. Highly unrecommended.

Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers. They were delivered by FedEx all busted up and destroyed. FedEx driver told me to contact Newegg. Newegg had me send photos of all the damage so I did. After several days they got back with me and told me they would send replacements. I asked that they send UPS and mark them as fragile. Few days later FedEx showed up and showed me again that the packaging was destroyed and the speakers were all busted up. Newegg customer service had me send photos again and this time stated they would get it right.

So a week ago, I ordered an item on Newegg but I decided to canceled it a few minutes after. I even received an email confirmed that my order has been canceled. I thought everything is going fine until 4 days after that, Newegg charged my credit card. I took a look inside my account and see no order. I even contacted my bank and there is no pending transactions. I tried to contact to Newegg with both iMessages and email but I see no answer. Summary, Newegg is keeping my money for no reason and doesn’t seem like they want to give it back. The customer service is unreachable and one of the worst I have seen. I want my money back and I want Newegg to stop this from happening to everybody else.

Newegg as a whole is fine. Good products and sometimes good deals. The reason I'm giving them 1 star is because they use FedEx. FedEx is the worst delivery company! My delivery date was supposed be 8/29 and they still haven't delivered it. It's be at the local warehouse for 3 days now. The website says "No attempt made, delivery scheduled for next business day" for last 3 days. When I call FedEx they say it's out for delivery, but they never attempt to deliver it! The reason why people love Amazon so much is the fact they get their items faster because they mostly use UPS.

I ordered this laptop on a Sunday night and picked it up at my local FedEx office (I didn't trust FedEx delivery to deliver to my house) the following Wed. afternoon. After reading some of these reviews I was concerned but I am very satisfied with my Newegg experience and this is my first Acer laptop and so far so good. Item was factory new in Acer packaging.

I ordered Symantec licenses early Monday morning. I then received an email that my card has been changed, ok I thought they have my money. I should be getting the licenses soon. I check the order online, it says "packaging". Packaging? The licenses are just a long list of numbers. I read that it can take 1 or 2 days to deliver digital downloads. Ok, I can wait a day or two. Tuesday comes and goes, still nothing. It's 4:45 so I try to contact customer service to see if there is a problem. At 5:30 I give up, I tried. Phone was hung up on. Asked for a callback, 10 minutes later I received a message, they will not be calling. Tried chat and then spent too long as number 35 in the queue before I realized I was no longer counting down.

Alrighty, so I bought an "INSIGNIA NS-PMG248 Black 24" 1ms Widescreen LCD/LED 144Hz Gaming Monitor Tilt and Swivel Adjustable Display Cable & HDMI Cable included" - for 140 or so. The screen was damaged when it came. Took them TWO whole weeks (as of today!) and it finally was resolved. Not after being lied to by a supervisor saying it would take 24 hours for a ticket to be generated, 24 hours later pass by, turns out they had NO replacements left! They gave me a refund which takes 3 business days. They offered me a digital card and EVEN THAT takes 1-2 days to deliver. I mean are you kidding me? Really? Ive talked to Microsoft and Dell who use people who barely speak English but somehow, I am still able to get a much faster and better experience overall.

The shipping only took 3 days and when everything arrived I was able to hook it all up with ease. The computer runs fabulous and so fast! I highly recommend. It also is very cool that the side of the desktop is see through and has red lighting on the inside so you can see through it.

Ordered product on August 10. Said 5-7 business days for delivery. Checked website with tracking number a week later. Website said, awaiting delivery scan on 16th. Checked a week after on the 24th. Same info. Chat agent said product is lost. Submitting claim with seller. Let's see how long this claim takes to resolve. I have been told 1-2 business days to hear from seller and if not then I will get a call from support. If I don't hear by early next week, I will visit site and add more comments. Have had ZERO problems with Amazon. Should have paid a little more and gotten my product with them.

The platform is pro-seller and anti-buyer. I had an issue where the seller shipped a completely wrong item. Newegg sided with seller and denied my claim. Thanks Heavens that I had PayPal and my Visa credit card in between and they are still working on the case. The outcome is awaited but overall, Newegg did not own any responsibility and closed the case as such. Despite of me having provided with all relevant pictures (right of the time item was received). I will NEVER EVER buy stuff again from Newegg.com.

I had purchased a combo speaker set to Newegg when my package arrived it only had part of my order. I was supposed to receive 4 speakers to amplifiers and crossovers. When I called in to their customer support team I was told the listing was incorrect and I would only be receiving the 2 speakers. I informed them that according to their online site which is still active that these were available in stock and for the correct items and they had listing of what items were included. They did offer me a refund upon returning the items. But I wanted to items that I had purchased. They said it was a listing through Nutrend. Then why are there in total of 11 companies selling the same items thru Newegg. I purchased a product thru them and if listing is error then fine send me what you paid for and take site down. I even filed a complaint to the BBB but not too much help.

I purchased 2 separate orders of 2 items each and paid to only receive an email saying they wanted me to cancel due to incorrect pricing. This is unacceptable. Where does the company draw the line in business to be accountable for their own errors? If I buy an item for 500 and the seller or Newegg wants more money for the item say 550 what stops them from price gouging? Their actions are illegal in e commerce and the consumer should not have to cancel their order or pay the difference. It doesn’t matter if their terms of service states “we are humans and makes errors”. Newegg is responsible and must eat or pay for the error not the consumer. End of story.

I ordered an LCD screen assembly on 07/29/2018, default shipping would have taken 18 business days, but I really needed to meet a deadline and they offered a 5-7 business days option so I foolishly paid the 30$ extra for that expedited shipping. We are at business day 9 now and I pretty much no longer need the item. At this point since I missed the deadline, I plan on receiving it whenever it is finally delivered and sending it right back (PayPal will gladly pay for my return shipping). Hopefully Newegg wont be as bad with refunds.

I ordered an item on their website and they sent me an incorrect item. After contacting customer service, they refused to refund me the full amount I paid and refused to pay for return shipping. Their customer service representative also informed me they had deleted the item and link from their website only three days after ordering. Now one month later, I still have not received a refund and am now stuck with the incorrect item that I have no use for. I guess if you like receiving a surprise bag this company is for you, however if you actually want the item you ordered, AVOID THIS COMPANY LIKE THE PLAGUE!!!

Ordered computer on Aug 1 and in verifying card, Newegg cancelled order because name not exact down to the middle initial. Ordered computer again - this time by phone and customer service made sure that all the names, numbers and addresses matched. After my email stating order was complete... they again cancelled order. Called credit company and they never received this second inquiry for verification despite cancellation email from Newegg asking me to contact my card company and that it was a verification issue. Can't believe that it's been cancelled this second time and son still doesn't have laptop for school. Terrible.

Ordered keyboard/mouse combo - wrong color delivered. Sent item back the next day and they did not receive as processed for 17 days! Rep argued with me that it was my error when I know I ordered black, not silver - all I wanted to do was have it replaced with right color. The rep told me I would have to use the website to do this - website confusing, tried to reorder in black and somehow got an RMA number for a refund. They charged a fee to return, and it's been 22 days and still no refund!

My order was placed with standard 5-7 day shipping. Today I received an email that my order was delivered - to Tucson, Arizona - my shipping address is in North Carolina!!! I would understand the mix up, if I hadn't just spent 4 hours trying to reach someone by chat, text, or phone! No one! I'm glad I paid with PayPal - at least I can file a claim with them!

I was lucky and the wrong laptop I received was actually slightly better than the one i ordered. They wanted me to send it back but I outright refused as I needed it immediately for work and I had no other. However, the purchase protection plan i bought no longer matched the hardware in hand. It took a week, several texts and writing this review that finally got me connected to a customer service rep. Then, it took an hour for them to understand the issue at hand, after which they duly reimbursed me the $35 for the purchase protection plan. Had i known the amount of time and effort I put in to gaining back the $35 I lost I would never have bothered.

I have purchased many item from Newegg in the past. They have very competitive pricing. However, I recently had to return a defective item. I received the item on 6/27 and requested a return on 6/28. The policy states that once requested, notification of an RMA # will be provided within 2-3 working days. I received my RMA# on 7/5 and sent the item back by the next day. It’s taken till 7/24, 19 days for me to get a response that they received it and informed me that they still have to review the contents before I receive my refund. An additional 3-5 business days. In this day and age of computerized tracking, this is unacceptable to take close to a month to get my refund. Buyer beware!! FYI- This is through Newegg Marketplace via BeachAudio. Shop Amazon and have the satisfaction of a quick return. Once I get my refund I’ll be purchasing the replacement item with them.

I purchased a iPhone 6s on June 22, 2018 as a graduation gift. I was given a 8-15 days delivery guarantee. On July 2nd I still had not received package. Reached out to Newegg and got a response from the seller that the package was returned by Canada customs and had to be resent. I was told to call back in a couple days for update on where the package was. I called back July 5 and spoke to a manager named Merrick who promised that he would personally take care of the matter and get a resolution. He was going to request a refund because the 8-15 days guarantee was not met. He reached out to the seller in China to cancel package and I was told they couldn't and asked me to "try the item and see if it is a good fit."

called again they reinstated my account.

I purchased a chainsaw from Newegg, from whom long ago I'd bought computer gear successfully. When the site requested that I review and confirm my credit information, I did so, and was advised my order was accepted. Minutes later I got a confirmation. GREAT! Then minutes later I got a SECOND confirmation for a duplicate order I DID NOT place. I attempted to contact them by phone (their phones were swamped), by chat (I was told I was #57 in line), text (they never responded), and finally by an online inquiry. I even filled out a form to contact the vendor fulfilling the order begging THEM to not ship a second item. I did ALL of this within 15 minutes of the second "bogus" order. Nothing worked, and the NEXT DAY I received a note from Newegg and the Vendor that it was too late to cancel the item, but that I could return the duplicate AT MY EXPENSE (which turned out to be $36 for shipping).

Wish I could give 0 stars. Ordered some items through Newegg.com. Items could not be delivered because of an error in shipping address (even though the billing address was correct??). Post office held the package and then shipped it back. Newegg then completed the return and gave me an RMA for items I never received. When contacting their customer support through live chat (waiting 2+ hours), the person told me it could not be reshipped. I asked a question about repurchasing the items at the original price and the person closed the chat without responding. This was a completely unacceptable way to treat a customer. No longer will be making purchases through Newegg. AVOID!

Camera came with none of the accessories that were suppose to be included. Camera was defective. I opened a PayPal case as their customer service was terrible to respond and I was advised they would notify seller which I never heard from. Then they told me to return the camera, so I did and sent them tracking number. Right after that (not even a day later) they sent a letter saying they denied the claim because I sent the wrong item. What??? The item hadn't even been delivered yet. This was a total lie. They asked me to close PayPal case, glad I didn't. I called to talk to a supervisor about this blatant lie that I sent the wrong item back when they didn't even receive it yet and all he could do was backpedal and stutter and say he'd look into it. Never heard from them again.

I would give a 0 star rating if I could. I have been ordering from these guys for almost 15 years and they decided to suddenly abandon me. I have GIVEN them several continuing customers over the years, but that counts for -ABSOLUTELY NOTHING-. For some STILL unknown reason, an order I placed (PC components) was canceled and payment declined. So I contacted customer service and they assured me it would be cleared up. It did NOT get cleared up and they instructed me to open another account.

On 5/19/2018, I purchased a camera (Olympus Tough TG-Tracker with order # ** refers) from Newegg.com. The camera was advertised as new but a refurbished one was sent to me. I immediately e-mailed Newegg.com about it the same day I received the camera on 5/29/2018. After exchanging another couple more of e-mails, I was provided with the RMA for my return of the camera. On 6/18/2018, I sent back the camera by FedEx (Tracking # ** refers) to the Digital&More Return Department as instructed. The delivery date of the camera was confirmed on 6/21/2018 by FedEx.

I purchased an SSD for more than $150 but it didn't work in the device I intended to use it. That was not the fault of Newegg. It was mine for mis-reading the computer's documentation which was confusing on the issue. So, not having any other device the SSD would work in, I decide to send it back for a refund. It was then I found they had a restocking charge. Well, having no choice I sent it back using their $10 return label. Between the label and the return postage, the return cost me about $40 or 25% of the original item cost. Yes indeed, they provide a way to avoid the restock charge. They want $99/year for a "membership".

Stated order would be shipped out by end of day 7/5/2018. It's now the end of day 7/6/2018 and haven't heard anything. Tried texting concerning the issue. Can't chat cause max load, can't call cause wait time is over 30 minutes. Damn thing better be what I ordered when it gets here. Last order I place with these **.

I ordered over $2500 in parts to build my own gaming PC for the first time and everything went fine. Up until 5 minutes after my order was placed it was canceled. I got a call from my credit card company and authorized the purchase and got an email from Newegg saying it was placed and that they received my money on Sunday June 1st. I specifically paid for faster shipping on the packages so that I could get everything on Thursday June 5th since the day before is a holiday. I got my invoice today and what do you know. They didn’t charge me for the RAM.

I ordered 4 components for my new computer from Newegg. The box arrived 7 days later as expected and unexpectedly with only one of the four items, and no packing slip. The shipping confirmation email had listed all four items under the same tracking number but they clearly didn't pack all four items. Customer service submitted a lost items request and got the 3 missing items shipped. Seven days later the box arrives; inside is a packing slip listing the three items and ONLY TWO of those items are in the box. At that point I just ordered the missing item from Amazon because at least they ship what they say they're going to ship. Newegg’s customer service was slow as usual and this time required me to take pictures of the items before submitting a claim. I've asked for a refund but even if the lost item claim goes through and they end up giving me a refund for the item they NEVER EVEN SHIPPED.

Ordered a couple of things on their website which then redirected me to make a Paypal payment, which I did but now their system is showing that I have no purchase history. What the? Spend 90 minutes waiting for them to respond using their 'online chat' system. Representative promised to get back to me, 48 hours later I've heard nothing. Called them on their support number. That rep said she can't find a payment from me and did not provide any solution. Sent an email to ** which is associated with Newegg Inc and did not receive a reply. No one at Newegg seems to be able to help me. Worst online purchase experience I've ever had.

Ordered $650 dollars worth of computer equipment from Newegg business, says it was delivered, never received anything. Filed a claim on 6/14, says it will take 7- 10 business days. 11th business day goes by, no response, no update, nothing. Contact customer support and they tell me they're waiting on a police report because it's over $500 dollars before they can do anything. Do they want me to lie to the police? I don't even know if it was stolen or not. The only thing I do know is I ordered something and I didn't get it. If this is how they treat business customers, I would hate to see how they treat regular customers. DO NOT SHOP HERE.

RIPPED OFF. I bought two computer chairs as gifts for family in another state. I entered the shipping address online as well as my billing address, which is different. Without reason, Newegg substituted my PayPal home address and shipped the chairs to me. They were badly packed, barely taped; and partially burst at the seams. When contacted, Newegg refused to ship them to the address I originally gave with the online order. It cost me almost as much as the price of one chair to re-ship them. I've gone back and forth with so-called customer service and been offered only $10 for shipping. I paid UPS more $100. I'm totally disgusted.

I ordered most of a new computer from them as parts only to find that the motherboard was DOA (concluded this after consultation with the manufacturer's tech support). When I called them to arrange the return they said they would have to wait until they received performed their own analysis. Then they would mail out a replacement and that the wait was because I hadn't created an account when I ordered even though at checkout it never mentions such a consequence. They also refused to extend the warranty on the other parts whose functionality I couldn't verify because the motherboard was nonfunctional (again by the manufacturer's own assessment). So I now have a CPU and RAM that I cant verify work properly but have no warranty on.

I bought a monitor several months ago with a couple of dead pixels. Newegg sent me a new monitor without any issues. All was fine for the first few months. As of yesterday, this new monitor has a solid red line running straight down the left side of the screen. I have requested Newegg to issue me store credit or a refund. The best they can offer me is 50% of the original amount in store credit. This is absolutely unacceptable for a monitor that costs $700. I am very disappointed in their customer service. I will never buy from Newegg again or recommend anyone to the company. Many other competitors would have made this right by offering 100% refund to the original payment method.

Newegg itself is a very good company, nice customer service and fast in fulfilling orders. But the marketplace is terrible. Customer service TRIES to be helpful but has no control over the transactions and cannot really help you. Sellers know that and take advantage of you. They pretend they are selling brand new items but they send you used and refurbished items with fake labels. When they do, you are on your own for a long time and customer service just emails the seller and you are at the mercy of the con people taking advantage of your money. It will be a great marketplace if they control the transactions like Amazon.

I haven't purchased a computer in six years and I saw that Newegg was having a sale. I found a great deal on a gaming laptop so I decided to buy it. One day later I get an email from Newegg saying they can't verify me because I forgot to put my middle initial on the debit card line (My debit card has my middle initial on it). After being on the phone for three and a half hours with my bank/Newegg and numerous official faxes being sent back and forth with my personal information ranging from my account numbers to social security numbers on them; I'm told my purchase is still voided, and my refund won't arrive until after the sale is over in eight hours.

Ordered some boogie boards for my children. Order arrived 2 weeks late. One board wrong size and color, other damaged to due very poor packaging. Returned at my own expense due to Newegg not being able to provide a return label for some unknown reason. Still waiting for refund and check for shipping cost. 5 weeks now. No resolution. BUYER BEWARE.

I purchased a HP Desktop computer Elite Slice X9U63UT on 6/14/2018 from Newegg. The PC arrived and software was installed by our IT contractor. The PC went "Blue Screen" and failed to function twice during the software installation, the second time it was unrecoverable. The IT contractor had 3+ hours into the installation and all of that time must now be duplicated (twice the installation time and cost) on another PC. THESE PEOPLE PEDDLE FAULTY PRODUCTS! DO NOT PURCHASE FROM NEWEGG!

I ordered a bunch of PC parts to build my very first PC. I was going to use Amazon but I figured since Newegg specialized in electronics and PC parts that I would be better off using them. Big mistake. I should have checked their reviews online first. My order is two weeks late for a shipment that was supposed to be 2-5 business days. It took so long that it spilled into a national holiday and will be delayed even further. Don't make my mistake. Check online first and don't use Newegg. Just go with Amazon for a far more professional experience.

I have been a Newegg premier member for 3 years. During that time their website gets worse and worse. Seems like I am always having to call them because of pricing errors, shipping charge errors or some other problem where my 5 minute online shopping trip turns into hours on the phone. Today my shopping cart shows all items are free shipping, but then when going to the payment page - shipping charges are there. After nearly 2 hours with their PREMIER member special customer service they admit the shopping cart shows the total shipping charges are zero but one of the items should not show free shipping and that is why the payment page shows shipping. I was ready to put in an order for 7 items totaling almost $600. But they could not help me. After 3 years and spending a lot of money there - I will stick with AMAZON and B&H PHOTO from now on.

Received a computer that was inferior (Newegg tried to pull one over on me). Took some time to get a return approved (about 3 phone calls and one chat). Has been 4 weeks since I sent it back and I still have not received a refund. Had to contact customer service 4 more times to get an update and now they say it will take another few business days (despite being 5 days longer than their longest potential for returns, especially considering this was entirely their fault).

Newegg used to be my favorite electronics store 5 years ago. They have turned a complete 180. Customer service, responses, returns, products have all been issues lately. They are just a slum Amazon.com now. I am done. I have spent thousands and would never recommend them to anyone now. Spend more buy it from anyone else! My latest issue is an attempt to return a brand new phone for the wrong carrier, instantly denied the return request. Your loss Newegg. You'll never get a penny from me again.

Ordered a 40V LBX2040 battery for my Black and Decker weed eater. Got a LBXR20 replacement battery that has completely different dimensions and it will not fit me weed eater. It's a good inch shorter so the battery's connections won't engage before the latch engages. Contacted Newegg and told them the battery won't fit and I'm getting the runaround. Have a funny feeling I'm out $50. I would not recommend doing business with them. I wish I would have read the complaints on Newegg first.

My dispute process went through Newegg support, then Paypal claims, and finally Consumer Affairs. I was willing to pay for the incorrectly sent item and the shipping, but Louis authorized a full refund of the order.

Trying to save $20 I made the BIG MISTAKE of ordering a Ring Doorbell from Newegg instead of Prime. A week later they claimed it was delivered so I checked the tracking number and they shipped it to someone else. Accidents happen, I get it, but when I called to get a refund, they said that they don't have the money, some guy in New York, the seller, does and they had to file a claim. The earliest I might get my money back was another two weeks. So I talked to a supervisor and sure enough, she said, "You agreed to these terms when you placed your order." No one reads the fine print and now I know why I only buy through Amazon Prime even if it costs an extra $20.

After 5 phones calls and month, still no refund. Absolute worse online experience ever. I have been trying to get a refund on my purchase and have called 5 times and am always told the same thing, wait 2-5 days. Finally spoke to a supervisor and he was very nice but 5 days later, nothing has changed. He said he was sending me an e-mail as we spoke so I could have direct contact with him and 5 days later, still have not received it.

After 5 phones calls and 1.5 months, still no refund. Absolute worse online experience ever. I have been trying to get a refund on my purchase and have called 5 times and am always told the same thing, wait 2-5 days. Finally spoke to a supervisor and he was very nice but 5 days later, nothing has changed. He said he was sending me an e-mail as we spoke so I could have direct contact with him and 5 days later, still have not received it.

I purchased a rifle scope from Newegg. I paid Newegg for the item. I requested a cancellation from Newegg, not acknowledged. I received the item and requested a return from Newegg. I got an acknowledgment and OK to return from Newegg with address to return item to. I returned item to Newegg at the Newegg address at my cost. Newegg acknowledged receiving item and refund would be given. Refund not received. Newegg would not acknowledge refund. Said vendor owed refund. Vendor said item never received from Newegg, so no refund. I ask PayPal to refund for reasons above and showed proof. PayPal refunded me. Now Newegg has disabled my account.

Got a brand new MSI laptop last March. Within a month it got broke. Their stupid ** policy won't refund my money. MSI finally done with serving refunded my money back (start of April). But they only refund it to Newegg. This is the 3rd month, the idiots still didn't my money back. PLEASE DON'T USE THE SITE. THEY ARE SCAMMERS.

Long story short, I mistyped my personal info when checking out w/ Newegg buying a paper shredder with a gift card and personal credit card. It took them two days to catch the mistype, they locked my account and never refunded the gift card balance. It took calling them to unlock my account. During a chat session which I saved, the rep said, "Wait two days for the balance to return to the GC." Never did. Called them, same thing, the rep says, "Wait two days." Nothing. I've never seen a company like this where they lock out customers then steal their gift cards. I will never attempt to buy anything from them ever again. Most legit companies would have caught the order mistype before submitting it. Not Newegg. How can you trust a company like this? Uploaded proof. Verified Buy and this really did happen.

VISIT SITE. $33.99+$7.99 shipping. No tax". However, I click the link to buy it and it's not even an air conditioner! This is what the item actually is... Tenda 7dBi High-gain Directional Antenna. I'm glad I always read reviews first. No thanks Newegg.com, get your act together!

Purchased a brand new laptop from Newegg.com. Received laptop and noted that keyboard module was curved and popped up... I requested for a replacement RMA with advance ship and they denied me saying my laptop is 10% higher than my balance out of nowhere. Since I need the laptop for work, I had to request for a refund instead. End up only partial amount was going to refund even if I confirmed I will return all gift items that included with my laptop... I paid about 1260, refund was 790 with tax... ended up had to go through with replacement and have to send in laptop. NOT SURE IF THEY WILL SEND ME REFURBISH even though I requested for a brand new of course within 30 days of purchase... this thing took me 3 hours to deal with the customer service team by using a lot of my work time... dude.

I got my refund but somewhat disappointed that I had to resort to writing this sort of review to receive it. Either way, I will keep purchasing from Newegg (as they deliver fast and do have decent customer service when issues like this do not pop up [the product they delivered to me did not have a serial number but at all other times I have received a serial number with my product and, if I had any issues, they were resolved easily]) and I did get what I want so whatever. Thanks for the help though Newegg.

Newegg didn't want refund money to my PayPal Account. I made purchases on eBay store Newegg May 16, 2018. In some hours I received email from info@newegg.com - Newegg - Order Cancellation Verification Issue. I check eBay and PayPal. eBay order still not cancelled and PayPal still not refunded. I called Newegg. They answered that money was refunded to my PayPal. But it's lie. I called eBay and after PayPal. They told me that if seller cancelled purchased he should refund money right now and cancel eBay purchase of course.

Ordered a computer 5-7 business days. 9 Business days later still not here. Every day package tracker will say expected to arrive end of day and then at 5 pm switches to tomorrow for past 3 days. Honestly so ridiculous, if what you're ordering has any sort of time constraints I'd just shop somewhere else.

I ordered 5 plastic drainage grates worth about $30 each from NewEgg. com. I didn't realize I was ordering from this bunch of idiots who "accidentally" shipped 5 birthday cards for William. Since the cards arrived in a plain manila envelope with a company name I did not recognize, and seemed to have nothing to do with anything I had ordered, I discarded them thinking they were some kind of promotional junk mail.

Newegg shipped 2 of 3 boxes to my house, FedEx recognized that 1 box was shipped to different state but Newegg denied my claim, unbelievable. After 30 days calling customer services with no answer, today I got notification that claim was rejected. So Newegg stole me $2k.

What I was buying, Win 7 Home Premium, had no information attached. Knowing Microsoft's penchant for twisting the straightforward into pretzels, I asked if I had the option to download (delivery advertised) and store on both DVD and USB Flash. The CS rep said she didn't know. She suggested I call Microsoft (hah!!!). I asked, "Who in Microsoft." Again she didn't know. As if Microsoft ever gave anybody anything for nothing. I asked for a supervisor who got the answer from their tech dept in a couple of minutes. Lesson. Many low-level CS reps are relatively ignorant, haven't bothered to find out where to go for answers, and really don't care very much. Per my experience. ASK for a supervisor. I have been buying from Newegg for 10 years now and the few problems I've had have been fairly easily resolved.