Newegg.com Reviews

So I am building a Pc and it is kind of integral for my work. I'm making a home office I work and game from. I enjoy both. Yet somehow when I was searching through Newegg they offered me a Nice MSI monitor 70 or 80 bucks off retail because it was refurbished. So I thought why not. This however was through a third party seller. So maybe they don't refurbish properly I don't know. Maybe something happened in repair and wasn't replaced right. Whatever. I figure it's refurbished so it's no big deal. I take the monitor out of the box and it's super nice. I love it aesthetically. I begin assembly and notice there's no button in the buttonhole. I believe it's supposed to look like a little joystick in this model but it was gone completely and you could see that there was some Knicks and damage around it just cosmetic.

I ordered a Samsung 65" Q9N tv from Newegg online Wednesday and it was about 400 less than the other deals and free shipping that was estimated about a weeks time. I thought, Oh wow, Great deal! They use AIT 3rd party shipping whose system began automatically calling me the following Monday of my order telling me to call to set up a delivery date. When I called I was first put on hold for 5 minutes then hung up on. Called back and they said they would call me back after inspecting the box for damage and getting it ready to ship. Never received a callback. Same automated call the next morning and I called and talked to a different person said she promised I would receive a call by the end of the day. Still no call. Reason being they said my contact info was bad. But how can their automated system call me and actual people not be able to?

They sent me a bad PC motherboard. It will take them 3 about 3 weeks to issue an replacement (even though they have it in stock). It would have taken Amazon one or two days. They refuse to issue a refund and won't explain why.

We ordered a 6TB hard drive Fri, March 22nd. Newegg said it would ship Mon, Mar 25th and arrive by Fri Mar 29th. Newegg created the shipping label Mon, but FedEx did not receive the package until today, Wed, Mar 27th. And the delivery date is now Wed, Apr 3rd, a week away. If I had bought it from Amazon on Fri, it would have been here on Sun, two days. Twelve days to order from Indianapolis and ship to Nashville is totally unacceptable.

I purchased a Acer XZ271U bmijpphzx 27" monitor. I paid extra for the expedited shipping and handling. When it arrived on 3/12 it a different monitor entirely. When I looked it up, it was a 200.00 monitor not a 400.00 monitor. I did a chat with NewEgg. An hour and 20 minutes later I was still chatting and Divona could not seem to help. So I called. Jess was good, got me a label and RMA number. I didn't even open the box. Shipped it back exactly as received.

I've been waiting 8 weeks for Newegg to refund $88.99 on a purchase of a Logitech mouse that their "Marketplace" seller mistakingly shipped to a different address 2,000 miles away. The seller and Newegg agreed to refund my money, because they didn't have any more in stock. They then strung me along telling me multiple times you'll see the PayPal refund in 3-5 days, 7-10 days, etc. Five weeks later I opened a Paypal dispute, but I also contacted Newegg one last time asking about the status of my refund and this was their response:

I have bought a Lenovo Y50/70 in December 2014. I used it for four years. When I first got it I was happy because all I wanted at the time was a laptop with a 960m - the best I could afford at the time. I used the laptop for 2 years until I had to get a disk format. After that the laptop GPU literally changed from 960m to 860m. I have contacted customer support only now because I couldn't find the actual ID and PW with which I had bought the item years ago. Apparently, I had bought the laptop through my father's account.

I recently bought a third party iPhone 6s battery from Newegg.com. When I received it I tried to install it to only find out the snap connector on the flex cable is not built to specification and would not fit my iPhone. After contacting Newegg.com, they agreed to credit my card for the amount of the battery, but would not give me credit for the 4$ sticky tape that was wasted during the install attempt.

I purchased a refurbished VIZIO soundbar S2920W-COB from Newegg. After using the soundbar for two months it quit working. I originally purchased the product outside of the 90-day return policy for refurbished products (purchased 4 months ago) as a gift, but the soundbar wasn't used until two months ago. I was told, "I see the item only came with a 90 days refurbisher warranty and it has expired. I am afraid there is not much we can do per this case. I would suggest you contact the manufacturer, Vizio to see if they can fix the item for you". I contacted VIZIO and they would not warranty or offered to fix the product. I'm surprised that Newegg would ship a product without thoroughly testing the unit before selling it on their website as "Refurbished". The customer service rep was not concerned with my issue and didn't try to resolve the issue whatsoever, not caring for the issue at hand. I would like to return the item.

I was refunded the full price, customer service is great; they looked into the issue.

The item was listed 1 dozen balls 10.37. I ordered 2 dozen balls and received two balls!!! When I try to find the order it’s not the same dozen balls listing that I originally ordered. I called customer service and it’s the same. They can’t see anything but that ordered 2 quantities of baseballs and can’t help!!! What a total scam. Be careful. That was my first and last experience with Newegg.

After posting on this site I was contacted and given an refund. I would still use newegg but not the newegg marketplace.

I ordered a hard drive and to avoid to outrageous shipping (around $ 28 for a $45 hard drive) signed up for ShopRunner. I had to use PayPal to pay and was never asked for my shipping address. So the drive is shipped by FedEx to my mailing address (the one on my PayPal account), which is different from my physical address. The package arrived in the FedEx hub in Puerto Rico and the status is now 'delivery exception' because they can't deliver to my mailing address. FedEx doesn't want to listen to a recipient to change the address so I contacted Newegg customer service. 'Cris' told me that there's nothing they can do, the package will be returned and I will get a refund. This is frustrating! They could contact FedEx and change the address, but "there's nothing we can do".

I placed an order with Newegg on 3/3, and noticed that Newegg hadn't even shipped it by 3/7 - so I contacted Newegg customer service to check on the status, as I really needed this part ASAP. I used the Newegg customer service chat option, and was put in touch with somebody named "Iverson" after a short wait. Iverson assured me that my item would ship soon, and that I would definitely have it before 3/13. That is still a very long time to wait compared to Amazon, but I didn't cancel the order because as long as I had the item by 3/15 I'd be ok.

My son got a open box CyberPowerPC desktop from Newegg for Xmas 2018 for $779.00 (sale price $850.00). He didn't use it until February 2019. He only used it 3 times before the computer didn't turn on. It was "blue screen." My son was sad and disappointed that a company like this would sell a product that breaks less than 2 months (3 times of using it). I emailed their Newegg customer service team, and they said "it's past the 30 days. You'll have to contact the manufacturer." (It was a Xmas present...REALLY). I said "I don't understand how an "openbox" product can break only after using it for 3 times." I bought open box from Best Buy and Walmart and never had it break on me (after 5 years usage yes). Then I asked how many times has the product been return to them. They couldn't tell me. Then I asked what was the reasons for the return. They couldn't tell me.

I purchase from a lot of online vendors, but this is the only one that repeatedly voids orders for no reason, refusing to allow them to go through, despite more than adequate funds being available on a credit card used regularly for purchases. I experienced this personally with a refurbished Acer computer that I attempted to order on three occasions, the third time, their customer service department put the order through themselves, and they claimed that it had gone through. Despite this, the funds still remained on the card, and I still received an email indicating that the order had been voided, just as I had the other two times. Very disappointed, would have expected that after talking to their support for hours, they could not find a reason that these orders were being voided. From some searching online, this issue appears to be fairly common, which is disappointing. I trust Newegg less than my ex.

Good looking card at decent price but buyer beware, card started to artifact out of the box and would crash during driver updates into a unbootable state. RMA only. Waiting on second card. Hopefully no issues next time.

Just as 90% of the other complaints, I ordered something, tried to cancel 30 minutes later but was advise I could not until the manufacturer received and processed the order. Then I would be subject to their return policy if they had one. This is a waste of time for them, the manufacturer and the consumer, as well as costly to both the manufacturer and definitely the consumer. This is a terrible business model and the reviews show it. I will never use their services again.

I purchased a Cooler Master Master Liquid Lite ML120L RGB AIO and paid for the extra two day shipping to get my product before the weekend but now then the expected arrival date changed from Friday to Monday which was way later than expected. I would have chosen one day shipping if I knew this was going to happen but now I'm stuck with the hassle of returning the product because Newegg can't cancel the shipment themselves.

I purchased an Avera television from Newegg on 7/31/18. It was advertised for $99 after an $80 rebate from Avera. I promptly submitted the rebate form with required UPC and serial number labels and sent it via certified mail due to the large rebate amount. USPS shows the rebate was successfully received by Avera on 8/6/2018 based on the tracking number. Per the rebate form, a rebate check was to be sent no later than 8-10 weeks (for processing). I contacted Avera a number of times by phone & email since no rebate was received.

I bought an AMD Ryzen 5 CPU from Newegg on Black Friday, along with some other components. I've been buying components as I save money for them and was finally able to put all the components together and power up my system on Sunday, 2/24. The CPU ran hot right out of the box on the first system power up. After work today (2/25), I went to power on my system again and it doesn't boot past the first screen with the Windows logo. I narrowed it down to the CPU, so I contact Newegg customer support through chat. It went something like this:

My 14 year old son has been a very good customer who has used his own money to purchase very expensive products from Newegg. Recently, he purchased a GPU for $500 and for two entire months it actually worked! Then it failed and he contacted the manufacturer (Sapphire) and was told, and the warranty states I might add, that the warranty is at the sole responsibility of the distributor. He contacted Newegg and they were unwilling to do anything for him and told him to reach back out to the manufacturer. So the game of cat and mouse began. In the end, nothing was done for the poor kid and now Newegg has lost a customer (and his friends) forever. We will be using Amazon for everything moving forward. It is unfortunate but we should have learned from the other reviews that we are now reading.

I have been a loyal buyer from Newegg since the beginning. I have spent many thousands of dollars, buying so many products through them. I ordered a USB C cable from one of the marketplace vendors. I have never been a fan of the marketplace. Direct from Newegg was ALWAYS a very good experience, up until the marketplace came about. I stayed nonetheless. Two days after I ordered the CABLE, the vendor CALLED MY HOME PHONE, claiming they needed to discuss the order. I stress the fact that they called my home because they are NOT supposed to have access to my personal information. Contacting them now has become terribly difficult. There is NO MEANS of contacting them through the site anymore. You have to do a google search for customer service.

Newegg has brought me to a new low in customer service and online retail. I purchased an I9700k off Newegg Feb 12 at 7:00 am after canceling my original order off Amazon for the same product due to the fact it was out of stock. Seeing this product on Newegg "in stock" I decided to bite the bullet and go with them even though the product was at a higher price. (It was the last remaining part of my build and chalked up the extra expense in my mind as the price of convenience.)

Where do I start? I placed an order for an entire PC through their PC build kit. The kit comes with two free gifts (keyboard and screwdriver set). First I get emails claiming that something was out of stock and the entire combo would not ship. Then I get 2 new emails that case and the two gift order were placed. Since the gift discount was applied to the combo and not the actual gift items I was being charged for the price of the gifts (keyboard and screwdriver set ~$60). SO now I essentially had a case ordered with no components and was paying 60 bucks for things I had no intention of ever paying for.

I got a Newegg e-gift card by email about one year ago, after placing an order. Yesterday I found that the e-gfit card was invalid, then I called the customer service to figure out what had happened today. After one hour waiting, someone finally called me back. He said that the e-gift card was a promotional gift card, so it would be expired after one year, and the policy of the card is on the Newegg website. But who will go to see the policy if the gift card was received by email? There was no information about the expiration date in the email, how ridiculous it is!!! And then the manager of the customer service just kept saying there was nothing wrong with them, they did everything reasonable. I really wanna know what's wrong with them. If there is zero Star, definitely I will choose 0. Don't buy anything from Newegg, it's mess up everything, really a bad company.

I ordered a graphics card when it was on sale last Thursday and cleared the transaction with my bank to make sure everything would go through. The next day I got an email saying my order was canceled. Very upset, it's as if they don't want my business.

Very upset I bought the Vizio refurb tv and when I opened the box the tv was broken! I was asked did I want a refund the answer was no, send me another tv. A claim was issued for a replacement and now 4 days later they are out of stock. This was very inconvenient. They should have just sent me a tv for equal value. Now I have to start the process all over!!! Pissed off!!!

Gave Newegg a one-star rating as we could not give Newegg a zero star rating. WORST ONLINE BUYING EXPERIENCE EVER!!! Ordered XMAS presents on December 3, 2018 which were guaranteed by XMAS -- Finally received in January, 2019 (too late for XMAS) -- Tried to return to Newegg and the return was denied. DO NOT ORDER FROM NEWEGG -- IF YOU DO, YOU WILL NOT BE HAPPY WITH THE POOR CUSTOMER SERVICE.

I purchased two products with same day shipping. One arrives and the other doesn't. I contacted support and they tell me it never got shipped and that they "guess" it's going to show up on Monday, 5 days after I placed the order. No apologies, no alternatives or solutions. If I knew that it was going to take that long, I wouldn't have paid for shipping. Their best solution was to wait for me to get the product on Monday and then ship it back to them so I can get a refund. By far, a terrible experience. If I'm spending almost $700 on parts and pay extra to have them here at a certain time, I would expect Newegg to hold their end of the deal. Your chat agents are just awful too. The one woman I had, Betty, was just the worst. I'm not going to be buying from Newegg again. As soon as I receive my late product, I'm returning it and not spending a dime here again.

I ordered a Dyson vacuum cleaner from Newegg.com that was on sale. When I didn't get a shipment notification, I contacted the customer service department. They told me that there was an issue at the back end and the distributor did not get the order from Newegg. They also said that the order did not process properly despite the charges being applied. They told me if I need to make the purchase, I should make alternate purchase!!! Why??? The item is not on sale anymore. Why should I purchase the item that is listed twice the amount that I purchased originally.

I purchased a Windows 10 digital product key from Newegg.com 1 day ago. I checked the description of the product and confirmed the requirements on the description were compatible with my computer. Well as it turns out it is not compatible because my graphics card is not compatible with OS 10. Now I’m out a computer as the old OS was wiped clean to install OS10 and $139.58. Newegg will not refund me and told me to contact Microsoft for a refund. I did contact Microsoft. Microsoft would have refunded me if I bought the product key directly from them- exact words from Microsoft support. Choosing who you do business with can make a big different in the outcome. Newegg.com can keep my $139.58 for the cooperate monster that they are but they lost all my future business and I will speak poorly of them to friends, family, and the public. Poor customer service.

Bought an Avera TV from them 6 months ago - as did my sister-in-law - due to an advertised rebate. We have never received the rebate. Every time that I contact them, they simply state that it's not their fault - it's Avera's fault. Only one response from Avera - 4 months ago - they need time due to bookkeeping! Complete fraud - don't purchase anything from Newegg.

Ordered a PCI eSata card. Newegg rapidly took my money and created a shipping label. The item never shipped. It has been 2 months now. Newegg customer service does not respond to text, email, online forms, or phone calls. Every attempt to reach Newegg is met with barriers indicating that ‘service’ is not available. They are simply crooks hiding behind technology.

I attempted to purchase from Newegg Australia store, they said my product was shipped and tracking said it was "en route" for 22 days. After 22 days they gave me a refund with no reason or contact. I contacted them to find out why and after a long wait they said they could not find my address to print for the label. How it takes 22 days to raise a refund when you cannot print a label is beyond me, but worst than this is the fact I was not even contacted. When you contacted them they just fob you off. I believe the practices of Newegg are very shady and suggest having nothing to do with a company like this.

Recently ordered a laptop from Newegg, and it included a bunch of free promotional items. A backpack, and a free Fortnite bundle. This was Deception #1. The Fortnite bundle was not free. They charged me $49.50 to my credit card for the game. This is ridiculous because Fortnite is absolutely FREE game anyone can download. Deception #2: Shipping on the laptop was supposed to be 3 days, but they shipped it via FedEx ground which took 5 days instead of three. If I put a similar sized package into the FedEx ground system it indicates 5 days. 3 days was a lie.

Last November on Black Friday I ordered a Samsung SSD to upgrade my home tower. I paid for the product using PayPal. Unbeknownst to me as it is not made aware if you use PayPal they ship to whatever address you have linked to PayPal even if you type out a new address. While this was a major inconvenience I did live close to my old place and was in contact with them. The drive never arrived. I then spent a month going back and forth with customer service trying to figure out where my drive was.

Bought a new graphics card. It was faulty and caused damage to my system. Just did and RMA and because I didn't include the entire box it came in, they sent it back to me, as broken as it was. Theft... plain and simple. Out $500. Just doing business with them. Do not under any circumstances buy anything from Newegg.

I been a repeated Newegg customer for 3 years since I build my first pc in 2016. On 1/31/2019 I contacted Newegg about a promotion that was available. I spoke with a rep Illene **. She has assured me that she would look into a promotion I was after and see if it was active. Well she got back to me through email and assured that Newegg website made an error with the promotion and that it was invalid. Ok I left it alone. Next day I'm back on newegg.com I discovered that the promotion was active and all the MB were sold out! When I was inquiring to Illene ** about the product, product was still in stock. I'm very disappointed and upset the way Newegg treated my case. I missed out on the sale. I remember when Newegg would always put the customer first during this. I felt rushed and felt that the rep didn't care and wanted to get rid of me. Now I'm considering some other place to purchase my computer needs.

I ordered a new processor late on January 28th. Upon receiving my e-mail the next day showing the invoice, I noticed that the shipping address shown was my old address where I no longer reside. I immediately called and asked if the address could be changed since it had not yet been shipped. I was told to wait until it was shipped and shown as in transit and a change of address could be submitted. I checked the shipping information for 2 days and as soon as I saw it was in transit this morning, January 31st, I call in again. I was then told that nothing could be done, and it was suggested that I could either fill out forms with the USPS at a cost, or drive to the old address and retrieve the package.

Sent EIGHT separate correspondences with not one reply. Finally found their number and spoke to someone who said he would call me back. He never did. Called again and the same thing happened. I bought the item above and saw it drop in price $75 hours after I placed the order. I immediately contacted them (well before the item even shipped) asking for the difference refunded to my card. Now they say since the item has been delivered they will not honor the lower price.

I bought a gaming laptop from this company and they offered 2 day shipping so I wanted it as soon as possible, I decided to go with the 2 day shipping, I ordered it on Saturday knowing it might not get here until Tuesday and the delivery even said it would be Tuesday but to avail no laptop but they sent the mouse pad earlier than the laptop cause they said my address was close but that doesn't make sense cause the mouse pad wasn't supposed to be here till Wednesday... End result I got the mouse pad for the laptop but not the laptop even though I got two day shipping for it and I still haven't got the laptop... This was my first time ordering from this site and I had a horrible experience so I suggest you see what your other options are before dealing with this company and the headache that comes with it.

I ordered a laptop for a Christmas present for my daughter (Order # **). It was delivered while I was at work, but the tracking said it was "handed off directly". Since no one was home I was worried they had delivered it to the wrong address. Goodness I wish that had been true. Instead when I got home, in the middle of the driveway was a shredded box with the computer about ten feet away and the power supply five feet from there. I have a long driveway and this was left about 20 feet from the house, and 50 feet from the detached garage. I took the computer inside, but it wouldn't turn on or charge. I tried to call that night, I was on hold for two hours, then was disconnected.

We purchased a vinyl 3D “LED” clock as a gift. Surprisingly the clock arrived on time and looked like the picture, however, we couldn’t find a way to turn on the LED lights that were advertised. I called and waited on hold for 23 minutes. Finally a guy answered and took down my concerns and emailed the seller (Phi), which I was provided a copy. A rep from Phi responded via email requesting a picture of the defective product so I complied. I researched this clock and found out to make the LED lights work it requires a 16-key remote. I mentioned the remote on a few occasions to Phi with no acknowledgement. They just keep responding that the product is defective and offer a refund. Hmm...sounds a bit fishy (false advertising!).

I ordered and paid for 2 memory sticks for my computer on Sunday 1/20/19, it is now Friday 1/25/2019 and no delivery, tracking number stated "still in packaging". So I tried to call to find out there is a 157 minute wait time, so I tried the online assistant and was told I was 56 in line. All I want is my memory. I will NEVER do business with NEWEGG ever again. EVERYONE PLEASE STAY AWAY.

Refused delivery of a product because the Newegg marketplace seller lied in their advertisement. Marketplace seller is non-responsive to e-mails, finally had to start leaving messages in their support forum to get attention. They claim they are issuing a full refund, but only sent a partial refund through Newegg, which still hasn't credited to my PayPal account after three days. Newegg keeps promising a full refund, but never issues one. Waiting on chat support (because you need all interactions with them in writing or they'll claim it never happened) is a multi-hour process most days. Obviously, they've just decided to keep my money and their misadvertised product. Newegg has gone from my go-to seller for electronics to a sham in about a year's time. Don't buy from them, unless you want to be lied to and wait forever for customer support that will do you no good in the end anyway. Order #**, if Newegg is watching.

I am a consumer who lives and breathes by surveys and reviews. I will go out of my way to complete a survey and make certain a person and/or company receives the praise they deserve. However, I am also one who will go to great lengths to expose unscrupulous companies and vendors for what they are. I purchased a Samsung phone from Newegg.com on 09/20/2018. It has arbitrarily shut down on several occasions only to be restarted via hard reset. This past weekend 01/18/2019, it shut down and will NOT power back up. Spent the last 2.5 hours communicating with customer service. Only to learn the value of a repeat customer to them is $15??? This is the transcript at the end of 2.5 hours.

My credit card number was stolen due to Newegg's GROSS negligence by failing to maintain proper security over their online ordering system. My card received over $1170 in fraudulent charges. Between August 14 and September 18, 2018 hackers had injected code into the online ordering system of Newegg.com that captured personal data including name, address, credit card #, exp. date and CVV. I had placed two large orders with them during that period. It was only today, November 20, 2018 that I received ANY notification of this breach!!!

I ordered a build kit bundle...you would think that would mean all the parts would fit together nicely but... While customer service rep Kelly was friendly, it seemed that her hands were tied in resolving my issues. I had purchased a bundle build kit (almost 2 grand worth) that was sold together as compatible yet the CPU cooler did not fit correctly until I had to alter the case. This was an ASAP office build that I was able to make work after investing much dissatisfying time & effort. The build was installed into an office & obviously reflected that I may have been somewhat impaired in building it. CSR even asked if I may have ordered the wrong part after clearly including the bundle # directly from the order & order #. Unfortunately, CSR was only able to offer me a $25 credit for my trouble & for the website bundling a kit that did not bundle well together as promised.

Ordered desktop computer from Newegg.com, Order was confirmed, charged my credit card, but on second day I got email: order canceled for no reason, and called Newegg.com. They said it is price mistake. Your Newegg.com is a big liar on advertising price. Order # **.

I ordered a 27" monitor on 12/1 and received it on 12/5. The back lights for the monitor started flickering a week later and were completely burned out by 12/14. This is after being used as a second monitor very sparingly. When I attempted to do an RMA I was told that my item was ineligible. Which I thought was odd because I purchased it under the Extended Holiday Return Policy, which I thought was pretty clear.

Ordered $1000 worth of computer components. I do not make a lot of money so I can only afford to do this about every eight years or so. One of the components was a power supply that was not marked correctly. Even after spending $1051, they would not honor the price of the product. I completed an online chat with Chelsea and they would not honor their price. Chelsea ended up not ever responding to my texts anymore. I did not curse or say anything bad, just that they charged me for the power supply, which they are not sending, and I have to wait for a refund. First you can't honor the price, now you take my money and I have to wait for a refund. Wouldn't you love to be about to use someone else's money.

Received gift card, ordered through website. Was informed that product was no longer available about 3 weeks later. In between gift card became out of date. Was told they can't honor due to late date. No help from customer service.

This company sent me the wrong keyboard and refuses to send me any information for a return or refund. They are located in Hong Kong. They offer items for a greatly discounted price, and when they don't work, they demand pictures to be sent to a website or an e-mail address that are non-existent. I am just disgusted. I notice there are responses below the negative reviews asking the reviewer to contact Rudy, but I can almost guarantee this is also bogus. Spread the word. I'm going to. Oh, and I have no receipt. None was provided.

I have purchased an MSI brand laptop from Newegg before the holidays as a gift. A week after receiving my laptop it crashed. So I called Newegg to request an exchange. I sent back the laptop in the MSI box that it came with along with all the accessories (the charger and manual book). A week after I get an email from the Newegg returns saying I’m missing the retail box. I was very surprised with this because I am 100% sure I sent out the retail box being the MSI box. So I called Newegg customer service to speak with someone about this. They told me to call back the next day to have a follow up of the details from the warehouse.

returned to me. By then the original RMA, valid for 30 days was now invalid and I had to email the seller several times to reinstate the original RMA. I then returned the item to a new (and correct this time) address. Arrived 12/14/2018 as per USPS tracking. Now as of this post 1/16/2019, 17 days after the return, I still have not gotten a refund.

Ok so let's start with I'm from Australia, Newegg just recently started officially doing business here. I was looking for an external HDD, 8TB or more. I found that the Seagate Backup Plus was a good drive, I love Seagate stuff so I went looking. Local stores are charging over $300 for it but then Newegg popped up and had it on sale for $130ish dollars, so I think bargain. Watched and read reviews - it all looked good so I ordered the drive. It took about a week to get here which was fast so I assumed they had their AU warehouse up and running. Opened the box and was excited until I saw the US power brick. Every review I'd seen either mentioned an international power brick or showed one.

I have ordered this product to only receive it damaged. But, before getting to this product, I had a previous product that also came damaged. So, I received two items back to back damaged. The first order that came damaged was the Cooler Master 360mm liquid cooler. So, their resolution for the Cooler Master was "Cooler Master may be faster to get the broken part than to return the whole thing back to us". I called Cooler Master and it wasn't so simple as they stated. I went back to Newegg and they stated "item has to be received before refund can be started." So, week to deliver and 2 weeks to get your money back. WOW! So, not like Amazon, I had to buy another cooler so that I can time it to build this PC on my birthday Jan. 17th. Today is Jan 15th.

Believe the reviews you see. I ordered what was to be a usb Anker cable....how do you mess THAT up$$$???? They did. I waited 1 month and got the wrong product ALL the way from China. The price will be lower "yes". But, I honestly believe....they will mess your order up too....so beware!

I was a new customer attempting to purchase a new motherboard, CPU, RAM, and liquid cooler from Newegg while a deal was going on. All initial purchase attempts (credit/debit/PayPal) failed with a 1-2 minute immediate "verification failed" email cancelling each attempted sale. I first attempted to reach out to them via phone and was told a ticket would be submitted and I would hear back from them "in a few hours". 2 days passed with no reply, so I left my opinion of the matter on their Facebook review and was told to contact them via private message.

I ordered over $2000 in computer components to build 2 computers using gift certificates. I verified all items were in stock and shortly after submitting my order I received an email indicating some of the components were back-ordered and would not be available for 7 to 14 days and if they were not available in that time the order would be canceled. I contacted Newegg via the online chat to cancel the back-ordered items and they could not tell me which of the 5 certificates I redeemed would have the credit on it so they cancelled the entire order so I could reorder the items that were available.

Extremely slow shipment (still waiting) and almost impossible to reach customer service (was #60 in queue). Placed an order on 1/4, receipt stated delivery in 4-7 days, tracking promised delivery on 1/11, didn't arrive, tracking then stated "not available", spoke with agent and told it was in the area, 3 days later it was in a town much farther away, contacted FedEx and told delivery set for 1/16 (2 days hence). This has cost me considerable $ in lost time as an IT. Have dealt with B&H (NYC) where delivery is 1-2 days and no postage. Bottom line: I will NEVER deal with Newegg again!

I wish I could give zero stars. I was looking everywhere for a copper blender to match my kitchen Decor. I found one on Newegg. I did not realize it was through a reseller at first but now this is a big problem because Newegg can’t help me. Or they won’t. On January 3rd, I placed my order. It arrived January 10 and was the completely wrong item. It was a bright blue colored blender and not the model I actually ordered. I try to arrange a return and exchange online, and the website would not function. I would fill in all of my information and it would not light up the submit button. Then I tried to use their customer service chat feature. I was placed in a QS number 63 in line.

Newegg.com has become worse and worse and now that they are allowing Marketplace Sellers we have had issue after issue with this company. They don't get anything right. They recently "Convinced" me to switch to a NewEggBusiness.com account stating nothing would change and they lied. I now get worse deals, less promo offerings and they don't even allow you to de-convert. That e-mail will always be associated with a business account. Sure I can create another e-mail, but seriously. I despise this company and I will be taking my 30k a year elsewhere just based on principle. I deal with hundreds of vendors, but this one is at the top of my list for being such a trashy company. Yeah, that's right. I hope this site fails so they'll be room for a company who doesn't make trash policies or have inappropriate sales tactics.

I ordered a refurbished, grade C, Dell Laptop. When it finally arrived, the card reader was missing (just a hole in the side) and one of the ports was permanently sealed shut with wax or plastic for some reason. How could something this bad even get through at all? I was expecting scuffs or scratches, but I was not expecting to have the exact features I paid for disabled or removed from the machine. I returned for a replacement and I STILL DO NOT HAVE IT. I will NEVER use Newegg again, and I will make sure to use social media to warn others.

Updated 01/15/2019: Quick update; for anyone reading the comments from Newegg staff saying "private message me and I'll look into this for you" and thinking "wow, it seems they're genuinely trying to do something to help here" DON'T BE FOOLED. Despite me directly replying and providing my order number and contact details I've had the same complete lack of action from this company as I had before I made the complaint. From what I can see this is their standard operating procedure; frustrate customers until they give up while trying to be seen to do the right thing. This place should be shut down.

My father in law asked me if it was safe to buy his phone online on Amazon, and while I use it all the time, I've never bought something that valuable off Amazon before. I was relieved to find the same phone for the same price on Newegg, where I've shopped for computer parts, monitors, etc. I reasoned Newegg specialized in electronics, and would have a better consumer protection. Well, phone arrived two days ago...wrong phone, headphones were from a different brand entirely and the phone won't turn on. My father in law immediately gets on the phone with Newegg customer service and waits FOUR HOURS. Finally gets through to someone, explain the problem and the rep says they'll reach out to the seller. Expect a response next day.

I ordered this 65" LG 4K Smart TV on 11/29/18. Today is 1/9/19 and I still don't have the TV. 40 days later and the shipping company AIT has not yet contacted me for delivery. This has been THE worst buying experience I've ever had, and I've bought a lot of stuff in my time. The first TV they just flat out lost. No one gave me an explanation. After repeated calls, 45 mins at a time, they finally issued a new order and began the process of sending the same model TV again to me. Of course using the same horrible freight company AIT.

I purchased a video game starter pack called Starlink. It was missing the game. Newegg customer service phone line said an error occurred and hung up on me 3 times. I texted them 3 times and they never responded. I think I may have to open a dispute with them through PayPal because I have spent too much time and effort on this issue. My son is disappointed and waiting for his game.

I used to like Newegg's products, but after trying to deal with their website I gave up. All I was trying to do was redeem a gift card, but there isn't an option to online. I tried to contact them and there wasn't an option to email them, the most basic means of contacting them. Then I tried chat which placed me #133 in the queue and there's no way in hell I'm waiting a 24 hours to chat. Then tried texting to which they didn't respond. They clearly have ZERO customer support. Also in the past the restocking fee was pretty ridiculous, especially when 2 products weren't compatible when the website said they were. DO NOT DO BUSINESS WITH NEWEGG!!! They are a terrible company and deserve to go bankrupt and everyone getting fired... At the very least.

Ordered a Western Digital hard drive in July 2017. The server technician advised that it was expired even though I had recently ordered it. I didn't pay too much attention to it since I purchased the 3-year warranty on it. He installed the drive and it worked fine until last November. Then, it crashed. I went through their website only to find I could not reach a human or get an immediate response. Called at 6:20 p.m. EST on January 4, 2019 figuring they were done with the holiday rush. Still a 45 minute wait and they're on the West Coast. I'm sitting here with a $120 drive that doesn't work and a wasted warranty. Server technician finally went out and purchased a new one from the local supply house since I couldn't get through to Newegg. Our server has been down ALL day - not good for a law firm. Buyer beware!!!

I ordered a new GPU, EVGA RTX 2080 FTW3, a $900 item. I Placed the order on 1/2/19 at 4:49 am (pmt), 7:49 am (est). Before they even opened on the 2nd... I used their Rush processing for an extra fee as well as Next Day Delivery. About $25 in extra shipping costs. The item never shipped on the 2nd. I waited most of the next day for a status change, nothing. That afternoon I tried calling Customer Service, over an hour wait, no answer. At the same time I tried using all of their other CS methods, text, "Thank you for contacting Newegg! Sorry, Newegg SMS is currently unavailable." Call Back, Call back is currently unavailable, try back later. Live Chat put you in a queue usually 200 people supposedly ahead of you, once it gets down to about 100 it stops moving. Eventually grey's out. Started at 89 early Thursday morning, got all the way down to #8 when it went grey and stopped moving.

Newegg unfortunately followed the footsteps of HostGator and others and removed (or hid well) the email option. You need to either start a chat or call, and in either case end up waiting 30m+, which is simply unacceptable. This also makes it impossible to report a problem after hours. Also, whatever you need to pay, pay it, and avoid their Super Eggsaver shipping option. It's nothing but FedEx handing over packages to USPS. The tracking number provides useful information until USPS takes over. My package came to a USPS 19 miles from my house five days ago, and the status changed to "pending", and now it's simply lost. Newegg started a "claim" with FedEx, which is apparently a 7-10 days procedure. This is on top of 12+ days since I ordered the item (which I really need, like right now). So, buyers beware. Amazon is looking really good to me after this experience.

Ordered a desktop with 3 day shipping (in December) as I needed the machine for work before 1/5/19. Newegg did not ship my item on time and after waiting 40 minutes on hold I hung up. Both text and chat options were closed and redirected you to call them. No email customer service options. Called the shipping company and was greeted with, surprise! Another endless phone tree. Guess a physical store will be getting my money next time.

I ordered my product 4 days ago. I am pretty sure I chose the 1-day rush processing option, and 2-day free shipping option. It took 4 days to process, and it will take 3 days to ship. The item is 1 hour away from me in a facility in NJ, but it will take 3 days to ship to me. I wanted to ask if I could just pick up my item from the facility before it ships, but it has taken me 3 hours to try and get into contact with someone from Newegg. The chat service keeps stopping at Queue (100). I tried 3 times and every time I start around #200 and end up at #100 to no response.

First, the computer arrived damaged. It took waiting on hold for 40 minutes to talk to someone at Newegg in order for me to order a replacement. It took three weeks to receive the replacement. It turns out that the replacement was very clearly an open-box, used computer. It took an hour on the phone after half an hour of waiting to get a return issued for the used computer. I was told FedEx would be picking it up. A week later, FedEx still hadn't even been notified by Newegg. I spent half an hour waiting on the phone and then chose the option to have Newegg call me back when a representative is free.

I never write reviews on anything but Newegg deserves all the negative feedback that can be given. I purchased a laptop listed at a sale price for Black Friday from another seller through Newegg. When I received the laptop it was a completely different model (and significantly lesser quality). I contacted customer service and returned the product, while on the phone they offered to ship me the computer I ordered but this time through Newegg as the seller. It was a bit more expensive and they gave me a minor discount but I agreed. Again I received the same wrong computer. Again they said to return it for a refund.

I work at a major mining company that is trying to find new tech vendors, so we placed one order with Newegg for nearly 20k. They shipped about half of it then suspended the account for no reason. So I had accounting create a Net 30 business account with them and re-ordered the stuff that was cancelled. Newegg will not release the account suspension even though we now have a verified business account.

I tried to return an item I bought as a Christmas present for my daughter with no luck. With holiday hours in mind, I called 5 days after she received the gift and they told me I was UNABLE to return the $400 brand new drawing tablet. There is nothing wrong with the item, just too advanced for my daughter which was all explained to the customer support person I spoke to. I was kept on hold for approximately 10 minutes only to be told there was absolutely nothing they were willing to do for me. Be forewarned, do not use this company. Especially for purchasing Christmas gifts as you will not be able to return items. Very disappointing experience and ridiculous policies circled around the holidays. I will make sure I spread the word to never use this company!!

After ordering a 65" TV that said it would be delivered the next week, it finally got here... 6 weeks later. Newegg uses AIT Worldwide for their big shipments and they are the most incompetent company I've ever had experienced. Their tracking system gives you no indication of where the package is or when it will be delivered. Then they claimed that I called and rejected the delivery prior to calling asking where it was on the estimated delivery date. Then I got an email saying that it was delivered. Well... it was delivered back to Newegg in LA. It took another 3 weeks to actually deliver.

The 5G Adaptor I received did not increase the speed of my laptop. I contacted Newegg for a refund. I am now making my third attempt to receive a shipping label. Meantime, every time I am assured by Newegg that a refund will be issued, Axe-Tech contacts me asking what the problem is, which I have already explained multiple times. Apparently Axe-Tech doesn't want to issue a refund and there is no communication or meeting of the minds between Newegg and Axe-Tech. Horrible! I am contacting my credit card to dispute the charge. Don't use Newegg!!!

Due to a glitch in this system they delivered the parcel to the wrong address, no worries as we knew the people who lived there anyways except for the fact they just left a 1000$ laptop on the porch without any signature requirement which of course subsequently was stolen. After a 2 month runaround where we had to even file a police report they said there is nothing they will do. Filed a chargeback and will be posting negative reviews on all platforms due to the poor treatment I received, buyer beware.

Newegg was able to settle this dispute. Overall, the representatives were very professional and helpful in getting the refund processed. I would not order from a third party vendor again through Newegg.

Newegg is the WORST online company I have ever had the displeasure of working with. Do NOT use them unless you want to be drastically frustrated, disappointed, and out a lot of money. I ordered a $2300 product only to be told by a computer generated algorithm that it's "Ineligible for Return". I've called, left messages, sent emails, tried to use their chat system, only to get the message that their phone lines are down and are unable to speak with anyone. ** this company!

My wife ordered a Black Ops 4 edition PlayStation 4 for our child on Black Friday. It took a week to get to our home. We open the package to find that they sent a mystery box of some kind with no gaming console. After we made the complaint to Newegg.com and being on the phone for hours, they refused to give our money back and then changed the description online of the item we had purchased. My child did not have a Christmas present under the tree this year because of this company! I am reporting this to the BBB as well as contacting my lawyer now. This is the worst experience I've ever had online with a company!

Placed my order on 11/29 and received an email stating that the product shipped on 12/01. After not receiving product 3 weeks after it was supposedly shipped, I contacted Newegg. I was advised that I needed to contact Ruian - the third party seller. Ruian requested I contacted USPS to check on the status. USPS advised that they never received the package for shipment and that only a label was created for shipment. I advised Ruian of the response from USPS, at which time I receive the same exact email 3 times (12/23, 12/24, 12/25) from Ruian that stated: "Hi, your order still on the way, maybe in your country, can you go to local post office to ask? This is the tracking number **, you can track in 17, hope you can understand, thanks."

Bought a gaming monitor during Black Friday sale on newegg.com as a Christmas gift for my son. On Christmas Eve I attached the monitor to our system and found that it did not work. I contacted Samsung support to confirm the monitor was defective. They said I had the option of returning to seller for replacement or they could fix. I decided on sending the unit back to Newegg for a replacement. I filled out their form online specifically noting that I wanted a replacement and not a refund. They obviously do not have any controls in place because a unit was not reserved for my replacement at that time.

Very disappointed. I decided to assemble a computer and ordered all parts in Newegg. All ordered items were correct, except RAM. I ordered CORSAIR Vengeance LPX 32GB DDR4 3200, but I received CORSAIR Vengeance LP. The box was correct, but someone has substituted the content of the box and put there way more cheaper piece of hardware which has completely different specifications. It wasn't even compatible with my motherboard. Shortly after I received this wrong Item I created RMA number and sent them wrong item back for a replacement with a letter which describes what exactly is wrong.

I have been shopping with Newegg since 2012. My friends have had terrible experiences with their shipping department. I have had terrible problems with Newegg. My problems and my friends problems would not exist if they were able to provide store pickup for anything we shipped. Back in 2015 I started my shipping complaints with support. In 2018 I spoke directly to lead customer support and they told me that it's against Newegg policy to do that. Pawning off all liability to the customer and the shipping company. Newegg cannot and will not meet the clients needs or protect them against fraud in what appears to be any circumstance.

I have been in the IT business for 30 years and have ordered and built thousands of systems. I ordered a "Complete DIY Kit" for a customer through Newegg. Once assembled I could not get any video out of the built-in HDMI or Display ports. I contact ASUS and they inform me that the AMD chip sold in the bundle was not able to drive the built-in video. I contacted Newegg via chat and pointed this out. While speaking with them I pulled the order and looked up the bundle. The Newegg agent told me that there was a bold disclaimer pointing out that the "bundle" would require a VGA card. I asked "Where is this note?" He said, "on the main page." I told him it was not there as I was looking at the page.

I ordered a boxed gaming computer for my son and it was to come with game downloads that I did not receive. I called Newegg and they said they were out of the download. They did say that I can purchase the same boxed gaming computer as there is a different computer download they can offer me. Rather than crediting me and charging me to do this, they had to physically send me another computer and return the one I have. A hassle given I already put software on it.

I ordered a new monitor from for Black Friday. After taking over a week to ship my item it came damaged. I immediately created an RMA and sent back the next morning specifically asking for a replacement and NOT a refund because I needed a new monitor. After taking another week and a half to process, I get an email that just says refunded.

Updated on 12/29/2018: Today is 28th DEC 2018 and still waiting for my refund. Customer care is so bad. Don't buy any product from neweggs.com. Fraud company.

Their website claimed, "as long as you order by the 19th, you'll have your order by Christmas." I ordered on the 18th, with 3 day shipping for free. Order wasn't processed until the 20th and now I don't get my item until the 26th.

I ordered a LG OLED TV [2500 USD] from Newegg over Black Friday. After 23 weeks, tracking status changes from CHECKED INTO DELIVERY TERMINAL to CALL PLACED TO CONSIGNEE. Contacted AIT when I never received a call despite change in the status. Chat with various agents with varying answers but nothing helpful. Contacted Newegg and no help at all. This will be my first and last time dealing with both Newegg and AIT.

I ordered a keyboard for my son on 12/10/18. On 12/14/18 I get a tracking number. On 12/18 I decide to check status, says it is being "packaged". I call NewEgg, they tell me it is from a third party in China and they have no status other than it is being packaged. I ask to cancel order, they say they cannot cancel the order because it has a "Tracking Number". I read online that many people never receive packages from these third party. I am taking it up with my bank. Customer service was not helpful at all, despite they are the ones that are selling the item, that charged money from my CC, they say they aren't responsible for anything.

Listen, I really don't wanna spend too much time on this, as I already ditched you. Ok, in short: you used to be cheap with great products, you used to honor purchases, and cut my refund as you sent me a supposedly NEW laptop but didn't wanna replace it, you send out merchandise that I cannot possibly receive as you require me to be home for a required signature, yet, you will not let me have a time of delivery, no choice of what day it is delivered, no chance of a message to the truck driver for a desired time, I called Newegg.com as Fedex said they are the ones who puts all these restrictions on the delivery, I literally had to stay home for a whole day, to make sure I got the laptop for my client. You understand people work? They would not leave a note that I could sign to get my delivery... Newegg said so. After 1 hour waiting for newegg to pickup the phone I gave up. I bolted out of work and luckily I arrived 10 min before the delivery.

Bought a gaming laptop from their site, was refurbished but in the end paid close to $1000. 11 days before Christmas I open it to set it up so my son will have it ready to go, can't get past the setup screen as the screen keeps going black. Contact customer service, after a lengthy chat they tell me it is non-refundable as it was refurbished. They request my information to release to vendor so the vendor can take it back. I now have to buy another laptop for Christmas as they say it will take 3-7 business days to resolve this internal ticket. How can a company sell something, ship it in a box with their name on it but then refuse to refund my money when the product is defective. Never using them again.

My experience with Newegg has been negative. I ordered 3 headsets, none of them worked. You can’t email them and the chat function told me that I was number 132 in line. There is a text option, but both times I tried it I was informed that it wasn’t working after I carefully wrote out all my information. I called and they called me back after 30 minutes. I had to give the rep my order number even though I had entered it when I initiated the call. I was told to return the headsets and a label was sent to me. The paperwork with the label said I was returning one item at $8.99 even though my invoice clearly states that I purchased 3 at $9.99 each. Simply pressing “print” for the return label created a disjointed 3 page document, I had to work to reformat it. And then the return label is for FedEx, I had to search for a location and found that the nearest one is 8 miles from my house.

On 11/23/18 I ordered the much sought after Berry Blue PS4 Game Controller for $49.99 (selling everywhere else for $65), received order confirmation right away. 2 days later received an email showing the charge to my card. In that email is said shipping was 4-7 business days. It's a Christmas gift so that was fine. I also chose a Walgreen's delivery location FROM THEIR WEBSITE so my son wouldn't see it. On 12/2/18 I received email below.

Ordering from Newegg Business was an absolute headache. I ordered a processor from them on November 27th. I received a notification that the shipping label was created the next day. For the next several days, no updates to the shipping status. I finally got curious as to what was going on and called them on Monday to figure it out. As it turns out, the shipping label must have gotten lost because the product never shipped! If I wouldn't have called, I probably would never receive the product that my credit card had already been charged for!

I just purchased the MSI GP73 Leopard-014 17.3" 120 Hz FHD GTX 1060 6 GB VRAM i7-8750H 16 GB Memory 256GB SSD 1TB HDD Windows 10 Home 64-Bit GAMING LAPTOP. And I find out it can't play Assassin's Creed Odyssey or Assassin's Creed Origins, because it doesn't have enough processing power. It is a good laptop for running multiple applications at once, but it is useless to me as a gaming laptop.

Purchased a $950 laptop on Cyber Monday 11/26 and it showed delivery on Dec 2 or 3... They now ESTIMATE on the 8th?? On the 4th their customer service said on the 5th or 6th... Didn't happen. They say they take 1 to 3 days to actually process... and then FedEx let it sit for 3 days in same location. I will not buy from them again. Used to buy a lot from them. 11 days since order and still waiting on what was advertised as 5 to 7 days shipping.

It is not the 1st time that I order from Newegg but it seems I've been lucky all the time. I order 2 "refurbished phone" but one does not even charge. This time I have tried to contact their customer support, without having anybody calling, texting, chatting back. I have tried several days (1 week) in a row and at different times very early or very late. Tried also to contact the partner Sold by "Vius" which never answer the phone emails. Finally got really annoyed and decided to make this review.

Horrible! Over many years I have spent thousands of dollars at Newegg, mostly on computer components and cases for numerous PC builds. They used to be a great outfit, with good deals and great customer service, but not anymore. I recently ordered a product which resulted in me receiving a "Newegg Promotional Gift Card" in my email which was supposed to be able to be used towards a later purchase.

Placed an order on Cyber Monday for a Dyson V6 vacuum. They told me my order was rejected because my billing address did not match my credit card billing address. I called the credit card company and they said that the charge was approved. I called Newegg back and after 3 hours of waiting for a call back I received notification that when you use a PO Box you have to spell out the word box even though it is not that way with my credit card company. After my order was confirmed I received an additional email from them a week later saying my order has been cancelled by Dyson the manufacturer. I then called Dyson and was informed that Newegg had actually cancelled the order and they couldn't tell me the reason why and I should go back to Newegg. I went back to Newegg and again got to sit on hold for 45 minutes after being told it would be 5 to 11 minutes.

I received an empty package, my 128 go USB was not inside, nothing was. I tried calling and automated system said I would have an 11 to 17 minute wait. I waited 30 minutes and finally gave up. I tried the SMS Text system and it said it was not available now. I tried for a live chat and it said I was Number 267 in line to be helped. This company should be shut down for deceiving customers and committing fraud.

I ordered a microphone on this website and never received it. I was never updated on my purchases or shipping status. Honestly save the trouble and spend a few more dollars shopping on a less shady website. Also, immediately after I made my purchase it took me to a window telling me to sign into my bank account in an obviously scammy way. I instantly regretted making a purchase from a website that would let that happen and has probably led to other people getting their information stolen. Definitely a 0/10 experience.

Ordered tires for my work trailer on 11/20. Week later I emailed to find out that my order was canceled and would receive refund. Week later I emailed and called numerical times to find my refund. Newegg blamed Mega Auto Parts and they blamed Newegg. After being on the phone and hold for an hour and a half I was told by Newegg that I would receive my money in 3-5 days. Both Newegg and Mega Auto Parts customer service were rude and acted as if I was wrong somehow??? Get it together guys!!! For your own sake!!! Never again for me!!!

Hello, on 11/26/2018 I purchased some items to build a computer for my little brother. I have 5 out of 6 items in my order. I am Currently missing the Motherboard. Over the last couple days I have sent texts to a nonexistent Newegg chat, been on hold for hours until past the written hours on the website. I am missing the key component to this computer.

Your credit card statement says $420 for a wrong size video card but after 1.5 hours on hold and another 45 minutes with an agent, you convince them to refund you and only $360 credit appears on your account. It turns out the so-called free game they gave you is determined to be $60 and they subtract it from your refund, even though you didn't really want it. Do you follow? If you have trouble with any aspect of this company's products are you willing to waste an hour on a website where return buttons work for everything except your product? And are you willing to wait another hour to chat to people who aren't there or text folks who don't respond or wait hours while you do all your dishes, make your bed and vacuum until someone says, "Hello can I help you?" Business with Newegg is self-destructive. Were this still the first world, we'd have legal recourse.

I got the wrong product from these guys. I called to get the right product. They said, "Sure thing, FedEx will come get the wrong one tomorrow." We boxed it up (a very complicated process for the item we purchased) and waited a week. We then spent hours on the phone with them while on vacation. They promised it would be fixed. Promised us a $25 gift card and that FedEx would come. Waited longer. FedEx never came. Gift card never came. Called them again. This time they told us the return was never processed and they'd need us to unpack the 150lb box again and take pictures for them. What a waste of time! Now we can't get it back in the box again and don't want to waste our time. Called the credit card company to reverse the charge.

The site kept stating absolute ridiculous reasons for why the product couldn't be delivered. "Receiver moved" or "couldn't find address" despite the address being clearly valid, it was almost impossible to not find it. No, I did not move or relocate. The product eventually ended up being sent back to where it came from, starting this whole delivering process from day one. I ended up waiting in their live chat for 5 HOURS before it completely froze and I was placed back at the end of the queue. I honestly believe that this "live chat" is completely fake. DO NOT EVER ORDER FROM THIS SITE. HORRIBLE SERVICE. There are much better sites like Amazon or eBay. I've been waiting for my small little keyboard for almost TWO weeks now with no sign of delivery or any kind of updates. Honestly the worst experience I have ever had with online ordering. I wish I could give 0 stars. SERIOUSLY, DO NOT ORDER FROM NEWEGG DESPITE WHAT YOU HEAR.

Purchased on the 26th of Nov. On the 29th was sent an email stating shipped via FedEx and sent a tracking number. Found out today (Dec.3) still not shipped and do not expect until Dec. 13th. WOW not good service. Tried to call and recording stated a wait of 44 minutes. Tried lived chat and screen stated queue number was 760... Should have bought from Amazon!!!

I just purchase a computer on Black Friday. The window 10 CD ROM provided does not have the code to activate. I made a call & the wait time is 22 minutes. I've been waiting for 2 hours & yet still waiting.

I bought an MSI curved gaming monitor for my husband from Newegg.com since they advertised a $30 rebate via mail. Fine, I can deal with it. However, they make the consumers going through hoops with the 6 steps rebate claim card. You have register the promotion number, file out the registration form, cut the ORIGINAL UPC barcode from the production box - and you know how easy it is to do this, attach this to the sale that you have to print it out since you buy it online, mail it in within 21 days of purchase to QUALIFY. In other words, newegg.com makes it as impossible as it could for any purchasers to claim that $30 rebate. You might as well buy it from somewhere else with the same price and save you the hassle of going through the hoops and end up with nothing. Stay away from newegg.com. I wish I researched it first before making purchase.

This company does not even worth giving a star. I ordered a keyboard for my laptop and when it arrived it was already defective and did not fit into my laptop. So I requested for a return and they kept told me they can send a replacement and kept asked me what is wrong with it even after I told them many times that it does not fit, it was defective, and I want a refund. They won't tell you where to return. You literally have to fight against them to get a return address.

First of all, a company must have a good customer support, this is the key for success, you must give your customer the feeling that if he has a problem or for some reason need to get support for his order, he will get it - that he is not alone. In my case I have a delayed delivery. Though I did get my first order, waiting for my other one for more than expected, due date already passed. And after trying to reach CS by chat that placed me for 6 time on line of 800 customers before me, and then finally when I get close to my turn - it disconnected, also after posting a ticket about 4 times at Newegg website for support and no reply.

I have given Newegg a few hundred thousand dollars over the years supporting them. They come out with the Premier plan to compete with Amazon for faster shipping blah blah blah. Well guess what. They can't even compete. Most the time Newegg's pricing is higher. They ship FedEx and it's slow and delays jobs. The queue to chat with morning I was number 147 to wait to find out where my shipment is because it's status now over a week showing no status at the moment. Even open box items they sell are not tested. They just ship back out to the customer like a Asus router I got that was dusty. Been used for a while and stuck in a boot loop.

Hi, I've never used Newegg before but I heard good stuff and my friend recommended me to order from this website because they get good sale. So couple months later I started looking for deal because of Black Friday and Cyber Monday. I ordered my Ryzen CPU on Black Friday with stand shipping. Everything was fine till it got shipping. My estimated delivery date went from November 30 to December 3 and now it's December 5. That's not it, my motherboard order took 1 day to process my item and now it's been 4 days that is ''packaging.''

In 2016 Newegg provided confidential customer records to the State of CT, leading to surprise tax bills for many of their previously loyal customers, including myself. You can Google that to read the details. I was furious and swore never to buy from them again. Recently I broke down and ordered something from them that I couldn't find elsewhere. Their service & shipping time has proven to be longer than promised by at least 100%. 4-7 day delivery promise looking more like 14+ days. Now I feel like the stupid one, because they fooled me twice. But that's the last time. Caveat emptor.

I ordered a dual-channel DDR4 RAM during their Cyber Week sale (which was not even part of this sale) and while processing was within their 2 day window, my item was not shipped with the 3-day shipping that I paid extra for. I tried to contact chat regarding this and was on a queue of 700+ and waited over 5 hours. I lost my place in line multiple times and gave up and tried the next day. I was finally able to get a chat rep the next morning and did nothing but try to appease me with the $7 refund for my negative experience. This was only done so that my shipment would no longer ship the 3-day shipping I requested in the first place because I discovered that my shipment would arrive to me 4 business days after taking the 2 full days to process my order in the first place.

I have ordered 2 parts from Newegg in the past week of 2. My most recent purchase 2 x 8gb G.Skill TridentZ RAM was ordered on 11/27/18 around 1 pm EST. I spent waiting for until 11/28/18 at around 10 pm EST for the order to process on Newegg's side as my money was already out of my account. I paid for 2 day shipping and it was supposed to be here on 11/30/18. It will not be arriving until late 12/1/18. I attempted to get in contact with Customer support yesterday 11/28/18 and was 1112 in queue for chats and was in that she for around 5 hours. I called as well and had to wait over another hour. My issue was unresolved and attempted to get in contact again on 11/29/18. I have been waiting in chats for over an hour and on hold on a call for 50 minutes.

My order was voided and I'm waiting 12 days so far and still no refund. Customer Service is non-existent. Online chat put me in queue at 700, meaning 700 ahead of me. Phone support 'claims' wait time is 5 - 10 minutes, but I've waited up to an hour and no one has answered yet so I eventually hung up. There is no way to reach their customer service. I have no choice but to dispute the transaction with my credit card. Horrible company. If you orders works out as expected, you can be fine, but if for some reason you need to contact CS, forget about it.

I purchased several computer components on 11/26/2018. I verified that all items were being sold and shipped by Newegg — they are. Out of all the components, the computer case was shipped independently and is on its way. They met their estimated ship date for the case on 11/27/2018. However, every other component has been met with an extreme delay. The original estimated ship date was 11/27/2018 (the same as the case), but here we are two days later and the items have yet to leave the "packaging" phase. The original delivery date was supposed to be today. The fact that the items had not shipped concerned me concerned yesterday, so I attempted to contact Newegg via all of their methods.

This provider for the most part will be good about shipping, but in some cases there will be a mistake. And they handle it very poorly at Newegg. For the past month since 11/6/18, I've only been left with disappointment. For starters, they don’t really show any real status of a return, apparently the one time I ask during 11/21 it has processed as no replacement could be found. I thought it would be fine, Id just ask for a refund check. So going to customer support I couldn’t receive any help for a week until someone had mentioned it was possible for them to send a refund check to my billing address.

I ordered a laptop (from Newegg) with expedite 3 day shipping, I called the day it should have been received and was on hold for 1-1.5 hrs. The customer service rep. indicated the problem was with FedEx. I indicated my dissatisfaction and was going to go online and cancel the purchase. And reorder it from another provider. I went to the NewEgg site 7:36 PM and canceled the $691.76 order (that was never shipped) and received an email at for a restocking fee of $87.30 and charged for the return label for an Item that has not been shipped. I did receive a FedEx confirmation at 7:41 PM that the item had shipped. Also the refund page does not mentioned anything about the restocking fees for something that has not even been shipped or shipping label fees.

I recently bought a monitor, and it just arrived, but, I did not like the quality of the product and I would like to return it. However when I tried to return it, I was charged a $120 restocking fee. When I bought the monitor the return policy did not mention anything about it... I was very happy because according to the website I could make a decision until January 31, 2019, but there was no mention about restocking fee. The website is misleading and I do not recommend it.

You will be tempted. You will see those low discount prices and be lured in. Don't let the frugal side win. You will, most definitely, be disappointed. Promise. 1. There is NO customer service. Online chat puts you 747 in line. That's correct. 746 people in front of you to answer a 10 second question. 2. They do not answer the phone. Current wait time: 5 hours and no answer. 3. They do not respond to emails. Enough said. 4. Stuff comes from China and is completely misrepresented. Now, you will find a person here or there. Maybe a friend. That will tempt you into "trying" New Egg. Last warning. Do NOT buy their crap.

I ordered a Battery for my tablet and now 10 days later the tracking number is only showing the order is in packaging. Tried calling them. After 1.5 hours on the phone holding I gave up. I tried the online help there was a queue of 80 people and every 15 minute that queue will drop by 1. Really the worst service I ever seen. My other option is to call the credit card company and cancel the charge. Avoid buying from them.

NewEgg placed a restriction on FedEx requiring that I sign for my package, and restricted them so I could not sign over the internet for it, could not change the shipping address, and could not leave a signed note for the package. They refused to allow me to have it delivered on a non-business day, and since my job is a 9-5 that does not allow me to work from home, I was unable to sign for the package. This forced a refund since there are apparently no FedEx warehouses in my area. They will not process the refund until after the delivery gets back to California, I am on the east coast so this will take 5 business days, and then from there the refund will take, 3-5 more business days to process. So all in all, I gave NewEgg a small, zero interest loan, because they refused to simply let FedEx leave a package that I paid for on my doorstep.

I tried to cancel an eBay order ONLY 25 MINUTES after I placed it and they wouldn't allow the cancellation, claiming it was already shipped. The shipping history showed the shipping label wasn't even created until 16 HOURS after requesting the cancellation and it wasn't picked up from their office until over 25 1/2 HOURS after the cancellation was requested, more than enough time to pull the order! Will never deal with this dishonest company again!!

I only received one battery and not both of the batteries that were supposed to come with my order. I went to call customer service and must have called 50 times and each time they keep disconnecting me or I get a busy signal or wait on hold and then get disconnected. I am currently 900 in the queue to chat with someone on IM. Please get back to me if you see this sooner on here. My order number is **. Please call me at the number associated with that order number ASAP.

I am a long time buyer of PCs and peripherals online and before that, through mail order. Actually ran one of the largest mail order PC businesses in the US in the '80s. My 16 yo son wanted to purchase a gaming system and chose a model sold at Newegg. It arrived DOA... After spending 4 hours online trying to get a support tech...they told him to box it up and return. About a week later, we get an email that says they received it but unfortunately they no longer carry that model (we are talking about 2-3 weeks time here between buying it and returning it DOA).

I recently bought a motherboard that came with a "free" Call of Duty game. I couldn't care less about the game but the discount on that particular motherboard was great. So I bought it. Looking at the receipt they charged me $7.20 for the taxes of the "free" Call of Duty. So I thought time to contact customer service. Monday: Left two requests for a callback and waited for over an hour for a chat. Tuesday: Left two more requests for a call back. They called me 4 hours after the scheduled time. I was unable to answer at that moment. Tried the chat again, it's been 1 hours and I'm still around 300 people behind. Sent emails (texts) and no reply all day.

I came back to Newegg after a long hiatus, and put together a PC for >$2000. I purchased the wrong processor and recognized it about 10 hours later. I have been trying to reach someone for almost 5 hours now. Started with the chat function, number 470 in line. Waited 2.5 hours, then was magically disconnected and offered a survey about my experience. Current phone hold time is over 2 hours. I'm back at 500 in line on the chat. This would have been 2 clicks at Amazon. Avoid this terrible company.

We were about to cancel our order due to the negative reviews of Newegg. Our experience was the best. Items arrived in just 7 days. Free shipping, packaging from manufacturer intact and no hassle. The price was the best in the market. (Other sellers asking almost twice as much for.) Item: 2 sewing machines of top quality!

Building a new pc & saw all the great Black Friday deals in the email blast & found a steal on Corsair Vengeance rgb ram for $119 but as soon as it was in my cart I got a message saying it was out of stock & the deal had expired. Was a Bummer for sure but I understood, so after some more research I found another, albeit slower & non rgb Corsair Vengeance that was still a good deal but nothing like my original choice. So at 11am I check out. Around 1pm (same day) I scroll through again & see the original "sold out" ram was back in stock and the deal was in fact not expired. So after checking that they still had not verified payment I called knowing they could just swap it out without charging me $140 twice.

My wife purchased an RX 570 video card for me for Xmas this year. I purchased an RX 580 not knowing she already bought the 570. I tried to initiate a return on the RX 570 from Newegg.com for a refund since I have no use for it and they will not offer a refund, only a replacement. What kind of customer service is that. The card is still sealed in its box. Why not take it back? Customer service is horrible. Chat service queued me at number 750 in line. I guess I am not the only unhappy customer. What a way to run a business.

I ordered an open box gaming laptop, the only one left in stock! The components were all advertised as near top of the line (GTX 1080i graphics, 7020HK chipset, 32 GB ram, 4k screen, etc.) and the price, while a good deal, was still very expensive. I received a laptop with none of those components, standard graphics card, lower quality chipset, no 4k screen, etc. Literally nothing was as advertised. The difference in components, roughly speaking, was about $2,000 less.

On 11/6/18, I ordered two hard drives. When they were delivered one was D.O.A. Started an RMA. No pre-paid label was offered. (Amazon rocks!) I was asked if I wanted a replacement, or a refund. I wanted a replacement. They refunded anyway. They apparently could not fulfill the order, but never told me. I was supposed to be reimbursed up to $15 for the return shipping. I have provided the return shipping cost documentation five times. They simply do not respond. Contacted customer service via Twitter, stated they would take care of it. Same story. They ignore further contact. Company has gone way downhill. Avoid at all costs.

First time purchaser at Newegg. 2 of the 3 items I ordered appear to be charged and in process, 3rd item charge denied. No card works on account but do at other vendors. I was prompted to add the 4 digit extension to my zip code. As others have said my account may be frozen, but I'm not going to wait hours. I guess it's back to TigerDirect.

I have spoken to a customer service representative with newegg ...the prices are not Newegg it's the vendors.. and while Newegg should be monitoring things close enough to catch stuff like that... It's not their fault that some of the vendors are **... Newegg helped me and said they are going to look into the situation so people aren't scammed and people like me who love the site feel more comfortable and don't have to worry about the site being shut down for fraud...

Their Black Friday sale kicked off on the 19th, one of their keynote items on sale was a Gaming Desktop computer; GTX 1080, Ryzen 2700x. They had it listed for a very good price for what you're getting so I place my order for this computer on the 20th. A computer arrives on the 23rd, and notice I say "a computer" because the one they sent me was not what I ordered, they sent me a computer worth less than half what I had paid for, everything about it was wrong. I try and get in contact with them via phone; 90 minute hold. Eventually I manage to get them to make me a shipping label so I can send it back, and I do.

I am in Canada and have been cross border shopping for many years. I can purchase goods in the US and have them delivered to a US address, always paying with my Canadian credit card or PayPal. Newegg in their infinite wisdom does not accept these forms of payment. As a tech company where you go to purchase items to create cutting edge technology, to be so out of date is embarrassing. They kept directing me to the Canadian site which of course doesn't have even half of the deals that their US site has. I am disappointed and to top it off client service was rude and not helpful at all.

I wanted to buy a computer from a reputable company, but I wanted to be able to customize some of the components to my needs. I wanted to be able to upgrade the amount of memory and the size of the hard drives, including getting an SSD drive along with the customary hard drive. Newegg did not have a pre-built computer that had the specs I was looking for, but the customer service representative talked me into buying one of their computer build kits. These allowed me to select the components I wanted, and they assured me that everything I needed would be included, and that they had excellent videos and other resources to help me along the way. They even included the screwdriver kit that was needed.

Alright Newegg this is ** ridiculous, Yesterday I attempted to buy the Gigabyte Aero 15X but your website made this impossible. I made my purchase and everything seemed to go through and I was happy. That is until about an hour later when I received an Email that my order was canceled. The only explanation I received was that is was canceled for one reason or another.

I purchased a 3TB internal hard drive sold by Newegg with faster shipping 2 days on Saturday 17th of November. I waited a few days to check on the status of my order. It stayed in packing for 2 business days and as of today the 23rd it still have not been sent. Waiting for a call back in 90 minutes. What happened to this company.

Can't reach Newegg. Tried the call back option - I get a call that immediately hangs up on me. It's entire days and still no call back. They sent me a laptop and the power cord doesn't fit into the laptop's power port. I have a laptop power cord that's useless and a laptop that's useless. Don't offer a call back option if you're not going to call back. You've earned your terrible reviews Newegg and sadly I know how ** people can be and how many scammers are out there. But your customer service ranks up there with Delta and eBay.

I placed an order for an RX570, and the same day I had called to cancel the order. I was greeted with an absurd 140 minute hold time, and didn't get a call back for 3 hours. When they finally called, they stated that despite the fact that the order is freshly placed, and the status is "Packaging", they cannot stop the item and refund the purchase. They absolutely need to review the warehouse logistics and procedures if an order can't even be canceled while it's still in the building. I could see if it was a day+ later, but we're talking hours here. It could be weeks before I receive the item, and mail it back or refuse delivery. I definitely will no longer be using Newegg for my builds, and will switch to Memory Express instead.