Newegg.com Reviews

I bought yesterday a heavily overpriced (like currently everywhere) video card on Newegg. I spent $1180 in the shop and noticed today that they had a nice combo offer with that video card and an additional motherboard. So, I contacted Newegg and asked kindly to switch to that combo offer by adding the motherboard to my ordered video card. Answer by Newegg: "That is against our policy. You have to send the video card back, we will charge you $150 restocking fee and then you can order the exact same video card again together with the motherboard and get the Combo deal." Zero flexibility from Newegg, zero generosity. We have to ruin this planet by spending resources and sending forth and back the exact same item. We have to ruin our time by packing the item and bring it to the post office, just to get it again some days later. And Newegg wants to make a lot of money on the back of us by charging $150 for all this just to repack and send it again.

TLDR: Ordered a 1080Ti, got confirmation of order, later got an email that my order was cancelled because their system had a flaw, refused to help me and told me to try again when item was in stock, after they sold my card that I had ordered to someone else. I now have to wait 5 business days for my money to released/refunded, and during this time I cannot look for a different card. Newegg has screwed me over big time. I'm in the process of completing my gaming PC, with the only part that's missing being the graphics card, of which I had to save up for for quite a while. The graphics cards are in high demand right now, so rarely are they in stock. For this reason have I been checking Newegg every few minutes, all day for the past 2-3 weeks. This is to fetch a GTX 1080Ti. After a long time, finally I was able to grab one that was in stock. I have all my details ready, check out and get a confirmation email.

When I initially ordered on Newegg.com, the website redirected to a phishing phone number. I called them to inform them and ask them to cancel my order and account. They claimed that they could not cancel it, but never shipped the order and never refunded my payment. They say I should contact my bank and local police regarding fraud, but any reputable business would either ship the order or refund the money.

Using RMA purchased item was returned and received by warehouse. Apparently Newegg has this bad behavior as a regular practice. I am trying to obtain a refund for an items already received using a Newegg RMA # **. Newegg is using excuses only and delaying to complete the refund process for an item which already have being reviewed and received in your warehouse. As a huge reference I will approach the Attorney General's Office using all the copies I had piled with the chats completed with your "customer services." Doing that I will file a formal complaint because the things you are doing is a fraudulent way to keep customers' money in your pocket without a valid reason.

Like the guy Michael said, they don't even have a proper support team, just giving run-a-rounds and scripts. I bought around $500+ CAD of parts, and it turns out this one motherboard ASROCK AB350M PRO4 is terribly reviewed (50% 1 eggs), I've tried everything to come to the conclusion that the random freezing just like everyone else online and on Reddit, is associated to a bad motherboard or flawed design, and or bad quality control. Great, POSegg (Newegg), refuses to even do a return because I cut out the upc for a mail-in-rebate that not only I haven't received yet. But also a faulty motherboard... Not working since day 1.

AVOID at all cost! Be more than prepared to spend your next four whole weeks dealing with them. The customer service is non-existent - outsourced to some kind of people who only follow scripted process. Process itself - totally flawed. You will not getting service you expected. I got broken computer and it was hell and nightmare. Avoid at all cost. You're better off going to actual store like Best Buy or whatever!

I ordered a specific HP laptop from Newegg. Newegg confirmed my order with an image of the item I had selected from their site. When a package arrived, it came from Aventis, not Newegg. Newegg "farmed out" my order. That would have been ok, IF the shipper had sent the laptop I ordered. The one confirmed and the one I got were not even close to being the same as the keyboard of the one shipped. Had no number pad on the right. As a bookkeeper, it's kind of needed to have this number pad. So I called. I was told a return authorization would be sent. It was, but it was NOT a prepaid authorization and it stated there would be a restock charge. I called again, and was told the shipper would send me a prepaid one via email, and the Newegg agent would cc me on the email she was sending the vendor. That was two months ago, I am still waiting. So I disputed the charge.

I ordered a sectional sofa from Newegg’s website that they order from a wholesale company called Flash Furniture. At first, everything went as expected. I received a confirmation email and a pending withdrawal showed on my bank account. Within a couple hours I received an email stating that there was an issue with my order and that the order had to be cancelled. I called Newegg and they verified my information and was told that everything was good and I could reorder the item. When I got back on their site, they had raised the price of the item $250. I called Newegg and was told that issue was with the wholesaler and I had to contact them. So I contacted Flash Furniture. They told me that if the price changed it was because Newegg had changed it, not them. I contacted Newegg again. This time I spoke with a supervisor. I was told that Newegg would not honor the price that I had paid for the sectional just hours ago.

I purchased a software program from Newegg and found as I was downloading it, that the key did not work at all... I had to wait almost 2 HOURS to get someone to help me in chat, and she told me she was in a phone convo with Microsoft and the key product code they sent me was "recycled." NOT ok... they refuse to give me a credit, tried to send me a second product key THAT DOESN'T WORK. So I am having to file a dispute. Buyer Beware!

Ordered NuFace Microcurrent from Newegg.com. It arrived damaged, the head of the appliance did not fit properly on the device. Was told to return to a 3rd party vendor, done. I have called several times and sent emails inquiring about the refund. I also called the third party vendor. It's been almost a month and Newegg.com tells me that they must receive a refund from the 3rd party prior to refunding me. Newegg.com seems to be professional online however, I have just got the runaround. Finally, I issued a dispute with Paypal.

About a month ago, I was in the market trying to find a basic gaming laptop for a good price, and I stumbled upon an MSI Laptop with just the basics for around $800 being sold by NewEgg. I did a little bit of research and decided to purchase it. However, once I received the laptop, I soon discovered that it was not compatible with the Oculus Rift, and decided to return the product after only using it one time. I went on NewEgg's website and followed their return instructions, and I even purchased their return label for $15. I was then prompted to pay a $95 restocking fee, and even though I felt that this was pretty high, I decided to just go ahead and pay it.

I purchased a new 1300 dollar laptop on Newegg, and since I live in NYC I qualify for local express shipping. Meaning that if I ordered Wednesday that the item would arrive on Thursday the next day. I paid 15 dollars for this shipping which was great. Now is where things started wrong. First, I have a different shipping address than billing address (Both in the same state and with the 40 mile limit for Newegg). When billing my bank they switched the address. However, when they sent me the order confirmation the address were labeled correctly.

I ordered 16 GB of RAM (G.Skill Ripjaws) for my PC build, and unfortunately it was incompatible with my motherboard. So I returned it. First of all they charged me $10 to create a return label for THEIR product, wow grabbing money wherever you can right? But it gets better. THEN they charge me almost $30 for a “restocking fee,” seriously? You want me to pay you guys more money to stick it back on a shelf? That’s outrageous! So now the $140 I spent is reduced to $100, highway robbery really. Now get this, they tell me my return will be processed within 5-10 business days, and it’s been two weeks!

Newegg has refunded my entire purchase price back thanks to Consumer Affairs. They refunded the 198.00 that they had originally given me in the form of a gift card, by putting it back to my PayPal account that I had originally purchased the product using. Now, I have been given my complete refund. Thank you for your assistance.

I encourage everyone, do NOT buy a GPU from Newegg. If you do and have to send it back, they will KEEP it and resell it at a significant profit due to the crypto mining craze going on. In turn, they may refund whatever funds you paid, but way later than it should and seeing how GPU prices have gone up so much, you may not be able to afford the same GPU or even find one!

I wanted to purchase an ASUS ROG Radeon RX Vega 64 video card that came into stock on NewEgg. They have it priced at $1,299.99. It's a $700 card. When I left a question about why they were price gouging and charging $500 over retail, they deleted my question from their website. Price gouging is a bad business practice, but deleting comments/questions from your website that don't favor your company is equally as bad. Go shop at Amazon. They don't price gouge.

Although conventional customer service was unable to resolve the issue, an escalation specialist took the time to contact me personally, and completely fixed the issues to my satisfaction.

I ordered a track shell speaker backpack for a very special occasion as a gift. I contacted Newegg and had to wait a long time to chat. I was told they would send an email to seller and if they don't respond within 2 business days to let them know. I also was given a wrong number to the seller that I requested. I really just want the correct item sent to me as soon as possible. I'm not going to be able to see the smile on my child's face this weekend as intended and customer service should be able to give more answers. The process is not good at all. I'm very dissatisfied.

Finally received the ram 17 business days after ordered and dispatched when quoted 4-7 business days

Sent the first DOA motherboard (GA-AB350-Gaming Motherboard), I have built hundreds of computers. I know how it is done, created RMA, easy enough, sent back motherboard on my dime, got one back quickly enough. Second board is DOA, I contact the manufacturer, they have me do everything I have already done before to test. I sent them pictures of everything I did. They tell me to return it to Newegg. Once again, on my dime. I can't get a refund because I bought it in a combo and Newegg policy states that any item returned for refund will have the discount reduced from it, so with both shipping costs and the discount will result in me paying for a broken motherboard I no longer have. I will never buy from Newegg or Gigabyte ever again.

If I could give zero stars I would. I ordered something a month ago from them and still have not received it. Will definitely not ever order from them again. Highly suggest no one order from them to begin with. Made this account specifically to inform people that this company is horrible. Never been so disappointed in my life in purchasing something.

This is the 2nd time I have had issues ordering from Newegg and my last time giving them my business. We needed 2 new laptops ASAP for work and found the exact one we wanted at a greatly discounted price (24%). Day 1: I placed the order Thursday morning and received a confirmation email. That same evening, about 7 hours later I received an email stating the order was canceled. I called them and waited nearly an hour. The lady was nice but wasnt much help. She told me to double check my info matched up with the bank and resubmit the order tomorrow. We had already went through a separate pre-verification process with Chase Bank before the purchase and they said all was good.

Worst customer service ever! I purchased a lens for 1253$ on January 4th, and it was supposed to be shipped from Canada, within 3 to 7 business days. On January 8, I receive a Fedex notification about the item being delayed at the warehouse because of missing information from the seller. I was surprised to notice the item was shipped from California, and upon reception I'd have to pay duty fees!! I contact both the seller and Newegg to learn more about the missing information that causes the delay and inquire about the shipping destination being California and not Ontario as initially mentioned. No answer from the seller of course, he's been paid!! Why bother answer a client when you already cashed in the money.

Never received my order, shipping option "deliver to post office" didn't work and order got returned to sender. Newegg created a RMA and they were supposed to send me back the package once they received it. They changed the RMA to a refund since the "items were out of stock" yet they had received my package containing all 4 items on the same day. The next day after a quick search I noticed they were reselling the items for 55$ more. I had to contact the customer service and they offered me to match the rebates I had during the initial order if I placed a new order.

Purchased a power supply for a new pc I was building. Did not build for 2 weeks and Newegg would not take back power supply after 14 days. It did not work right out of box as well as a SSD right out of box. Out 200.00. Never buy from them again.

Newegg's customer friendliness and professionalism went down the drain. I recently returned defective headset. RMA was issued, label sent, then item was sitting in their warehouse for two weeks. When I asked about what happened I was told that "a cord was missing" in my shipment. I specifically double checked that all parts were sent out (including charging and audio cables). No wonder they lost it if headset was sitting there for few weeks. Finally, after another "inquiry" I was promised that "refund will post tomorrow". Tomorrow came - no refund.

I bought a $400 motherboard from Newegg, gave it and my computer to the installer only to be told that it was damaged. I contacted Newegg and they said I had to send it back for a replacement, which would take several days from the time they received it. I explained that my computer was down and that I was unable to work, and eventually they agreed to send one out next business day delivery, which was Tuesday. (It was Sat) and hold a charge on my card in case I didn't return the damaged one. On Tues it did not come so Wed morning I called again (by the way the wait time is always over an hour). It was now Wed and I was told it would be here later in the day.

My wife purchased a digital download of Adobe Lightroom 6 for me for Christmas on 2 December for $149.00. After gifting it to me on Christmas I unsuccessfully attempted to download the software on 26 December, I would receive the error “403 THIS LINK HAS ALREADY REACHED MAXIMUM USAGE AND CANNOT BE DOWNLOADED AGAIN”. That day I spent 35 minutes waiting to talk to someone, I eventually gave up and used chat, I spent approximately another 60 minutes with Newegg support unsuccessfully trying to download the software.

I purchased a Rosewill NEON M57- 4000 dpi RGB backlit Optical Wired Gaming Mouse. It has 20.00 dollar mail in rebate. I submitted all my documentation but NEWEGG refused to process order because shipping and billing names are different. Who cares about billing address as long as they get the money. Tried contacting few times and either they hang up the call or say it is still in progress. It happened twice. Last time they said I misplaced purchase order shipped in the box. Newegg do not include any documentation. This is a catch to lure buyers. Never buying any stuff from Newegg and I recommend not to buy from this retailer. Requested to submit additional documentation and mentioned to allow 3-5 business days and immediately denies the documentation. Such a horrible customer care.

I NEEDED a new laptop, I ordered a certified refurbished laptop with one day shipping, It should have been here today. Even said it would be here today, and NO not here, so Newegg replaces 15$ from over 200 I just spent on them??? They can't upgrade the shipping at all to get off their butts? Oh yeah we will refund the one day shipping to two day so gives us an extra day? It hasn't even LEFT Connecticut yet and it's supposed to be in my hands in ONE DAY in WA??? Yeah RIGHT!

Do not recommend anyone buying this company!! They falsely advertise refurbished products as new, the return policies do not apply if they decide not to apply them. I got a $600 monitor from them, got one with dead pixels and horrible backlight issues and clear signs of being refurbished! But for Newegg is within the standards to sell you subpar products and not to honor return/refund policies!!

If possible I would look elsewhere for your product unless NEWEGG is the distributor. Got 1 item from them quickly, the other item was shipped to an address in a different state. Newegg rep was a nice guy (Daniel) but basically useless with this issue. He said he tried to call the company that sent it (based out of Texas) but apparently they were closed (at 4 pm on a Saturday). Now I have to wait 5 more days for a response from that company, then an addition 5-8 days for a NEWEGG claim. So much for paying extra for the "rush" delivery.

I ordered a monitor from Newegg on December 23rd. It didn’t process until the 26th because of the holidays (which I understand) but this is my issue. The Newegg employee was condescending and continually cut me off while we were on the phone. The Newegg employee informed me that the item never left Newegg and that I would have to file a claim that would take 7-10 business days (2 weeks). I’ve already waited 14 days so far and I NEED the monitor for work (it’s costing me literally 200 dollars a day).

I purchased a $380 CPU from Newegg and when I installed it, my computer would contentiously crash. So I contacted the company to ask about returning the item and I was on hold for over 3 hours. When I was talking to Catherine she told me she didn't know if they would return the item because I didn't keep the 5 cent plastic piece that came with the packaging. I'm sorry but when I purchase an item I don't intend on returning the item. Especially when I purchase an expensive computer component I expect it to work. Now I might be out the $380 and I have a non-working computer. Their customer service representative didn't seem to care about losing my business. As far as I am concerned I will be looking for a different company to do business with, because customer service is very important to me and this is just ridiculous.

No transparency on orders and incredibly slow feedback times. Just to give you an idea, it takes them 5+ days to check if an order is in a warehouse, and it takes them 3+ days to just issue a refund. We're living in 2018 and it seriously takes them 3+ days to issue a refund. Let me tell you my story. I made a purchase for a new computer (around 2000 dollars) on 12/18/2017, and it said it was due to ship within that week. The order quickly went into the packaging state, and I thought sooner or later, it would be out for shipment.

I purchased a download of Windows 10 Pro and was sent a key. I installed the product and all was fine. Last week my PC crashed and I had to replace the motherboard. Upon reactivating the windows 10 pro OS I was unable to. After several contacts with Microsoft I was told the key I was using had been pirated. That it was used 20 times already and it is now blocked. That there was nothing Microsoft could do for me. Only option was for Newegg to replace the key. I called Newegg customer service and reported the problem and was told they would escalate my issue to another area and it would take 3 to 5 business days.

After communications with Nicholas, my filed claims with Newegg were resolved within 3 days. All items were approved for shipment and i have received emails detailing such. Its a shame it took 47 days to resolve the claims, and over 60 days from original orders before i will receive my products but in the end i will be able to build my computer. I am not sure if this was a sign of growing pains with their current business model or if a once great company is falling apart. I do know in the competitive on line world that time will sort out the difference. Good luck to you Newegg, I truly hope the best for you. Again i would like to thank Nicholas and all who helped to resolve this.

I have never heard of this website but received two packages from them to my door via FedEx during this holiday season (one a Razer Blade and the other a Intel Core i7). I didn't order either and did not even know what "Newegg" was. Turns out there had been ~$6000 in fraudulent orders placed in our family's credit card on Newegg in December. We only received two of the packages (none of the packages, despite being $1000+ items, required signature on delivery and were probably swiped from the porch by scammers.) The packages appear to be legitimate, but no one in my family ordered them or approved the purchases. We will be reporting fraud to the bank. I have read Newegg fraud protection is sub-par and a common site for scammers to use. Also sounds like this style of scam has been going on for the past couple of years. Would stay away from this company for your financial security.

It needs to noted that if you purchase anything from Newegg that has a rebate coupon associated with it and you mail in your rebate coupon you’re automatically ineligible to return the product even if it's defective. You're left dealing with the manufacturer. Rebate coupons have a very limited window for their submission and if you're unlucky as I was and submit the rebate application as quickly as possible to meet the deadline you risk being left holding the bag. Within a week of my purchase I noticed the rear USB port on my ASRock DeskMini was not working. I spoke with customer service and they said, "Sorry we can’t help you." I brought this issue forward in a review for Newegg and they refuse to publish. Avoid items with rebates. They're a pain to start with or buy somewhere else.

I have been a Newegg customer for years but after this experience with returning two computers I will never shop here again, and I will never send another customer to the website. I purchased two refurbished Lenovo AIO's. I wasn't expecting them to be perfect but I did expect them to be decent and what was shown in the picture. One of the computers had a dead spot on the screen and the second one had 4 GB of Ram instead of 8. Rather than the Lenovo wireless mouse and keyboard they both can with a super cheap keyboard and mouse that was basically trash. Keep in mind I bought these to resell to a customer for some extra Christmas money so they are taking space on my credit card I could have used for gifts because I was expecting to sell and make a little money on the install.

I have been using Newegg for over 10 years. I have never had any issues with the many orders I have placed over the years. The only negative thing I can say about them is the time it takes to receive an order. (Yes I am talking about Newegg as the seller and shipper.) They are not the quickest on getting stuff out the door. But I really do not mind because they make it up in their pricing and inventory. I would recommend Newegg to anyone looking for computer parts!

Newegg gave me an amount to send for the order to be completed using BitPay payment system. I sent that amount but was told it was insufficient to cover the invoice and that I should request a refund. I had followed payment directions and sent .0072476 ($141.47 USD) for an order that requested only .0063514 ($123.98 USD). The refund I rec'd is only for .004796 ($93.11).

So I bought a headset through "Newegg", it was a refurbished item so I was skeptical. But the headset would have made a good present for my little bro and it was cheap. It said all items were tested, hahahahaha. Then send me a perfect headset without a scratch and I was impressed, until I went to plug it in. The wireless receiver for the headset was visibly split in two (would have to go out of your way to be this stupid). And didn't work at all, so I message customer support. We start the process to get me a replacement sent out and she gives me a packing label for UPS for the return.

Ordered electronics from Newegg back in November. They apparently are not the sellers of the products only a front. They billed 7 days later. Took the money, pretended they got a tracking number from UPS and then never sent the product. Newegg and their "sellers" are counting on people being busy and never noticing they took your money and never sent the product. I have contacted them 4 times and now they are saying I have to file a claim. Really, you waste my time with saying you are sending product repeatedly, keep my money in your bank account to earn interest and then you almost 30 days later decide I need to file a claim. Newegg you should be sued for unjust enrichment. Newegg you are scam artist.

Purchased an open box laptop: laptop was defective. Requested RMA. RMA was approved no problem. RMA policy: (1) UPS Ground/FedEx 5-7 business days to Newegg facility in CA. (2) 7 - 10 business day inspection. (3a) 3 day processing for refund. (3b) 5-7 business day shipping on another open box version of the product. Order date 12/08/17, received product 12/18/17. Best case scenario: 30 days for replacement, 28 days for refund. From order date. Worst case scenario: 37 days for replacement, 30 days for refund. From order date. The underlying issue: failure by Newegg to test open box product and verify functionality. Selling defective item to customer. Who is punished? The customer.

After seeing reviews for this website I was unsure about ordering. I was looking for a large Grave Digger monster truck for my son for Christmas. I only found it on 3 sites, Newegg having the best price at $35 and no shipping. I couldn't see paying over $50 plus shipping from somewhere else, so I took a chance. I ordered it on a Tuesday and the tracking info said the estimated delivery would be the following Tuesday. Newegg uses FedEx SmartPost which also has bad reviews. I watched the tracking every day. The truck was shipped the first day and it was at a FedEx warehouse. Then it sat there for the next 6 days. I thought for sure it wouldn't come in time, but sure enough, Monday night it went cross country and was delivered to the postal service early Tuesday morning and to my house a few hours later. I would recommend Newegg, and order from here again myself.

Used Newegg probably since 2005, maybe earlier. Thousands of orders. I ordered a laptop and items for it. Everything but the laptop has been shipped and delivered. There is just a "label created" for FedEx for the Laptop. I spent 1 hour waiting for Newegg online support. The representative first Falsely maintained that the item was shipped. Then said I needed to wait for the delivery date to file a claim with FEDEX. I spoke to FedEx before the Newegg Call. They said Newegg is NOTORIOUS... For this fraud. And to call my credit card company. Anyway the 20+ minute back and forth. The representative sent me a link that didn't work. (Internal email?). Bizarre. I live in Southern California, a stone's throw from CITY OF INDUSTRY. There was zero effort beyond the bare minimum to verify if anything had been sent.

I placed an order (Nest Learning Thermostat 3rd Generation) on 12/14/2017, and my package was scheduled to be delivered on 12/16/2017. But the carrier of FedEx did not bother to ring the doorbell on 12/16/2017. Instead, the FedEx carrier just put the door tag on the door. I then called the FedEx customer service, asking for a hold on my shipment for pickup at a FedEx station. A man from FedEx customer service said that they couldn't do anything about it. And then I called Newegg customer service, a lady from Newegg customer service said that she could put my shipment on hold for pickup at a FedEx station and I will get the notice by email to pick up my package within 24 hours. By now, it has passed more than 56 hours. I still do not receive any email from Newegg customer service, and FedEx carrier kept putting door tag on my door even I was home.

The customer service guy that I was in live chat with (Denny **), canceled my order without my consent after I told him that I am pretty disappointed that their processing time takes up to 3 days. After an hour, I receive an e-mail that my order got canceled because I "complained". Very unprofessional. First time buyer and I got treated like crap. Now I have to wait up to 5 business days to get my money back. I needed this order by Christmas but thanks to crappy services from Newegg I have to wait and perhaps re-order.

I used Newegg exclusively from 2010 and 2014, spending thousands and thousands a month on computer hardware for my business. As the website seemed to grow in popularity they began to miss EVERY ship and delivery windows, hurting my business badly. They also repeatedly missed product descriptions necessitating a costly return. After they refused to take ANY responsibility I gave them the boot for Amazon.

PHILIPS Black SHO9207 O'Neill The CRASH Headband Headphones - (TL; DR I got screwed over by Newegg RMA button that doesn't work and by their return policy. Item went out of stock 1-2 weeks after I issued an RMA that changed from repair return to refund. If I want to order the same headphones, I have to pay a premium price elsewhere). I bought a headphone from Newegg before Black Friday because an item was on sale. I tried to send an item for repair because the ear pads wore out in less than 2 weeks so I requested an RMA and waited 4-5 days for a label but nothing happened so I contacted customer support. The guy who responded told me that no RMA was issued and that a shipping label would be sent within a day or two.

I placed an online order for a toy for my daughter on November the 27th. As it was nearly a month later, I checked the order status and tracking number and found the shipping update was unavailable. So, I circled back to Newegg for a resolution, explaining that Christmas was nigh and I wanted my product found and delivered. I was originally given the suggestion to contact the seller directly - which means Newegg's responsibility is what exactly? I was then put on hold and ten minutes later told that the seller would be contacted, and would have 1 to 2 business days to respond. If they didn't, I was told to circle back and then the marketplace team would get involved with a resolution within 3 business days, which would put me after Christmas.

I purchased a $800 Acer Aspire Nitro 5 AN515-51-50PN 15.6" Intel Core i5 7th Gen 7300HQ (2.50 GHz) NVIDIA GeForce GTX 1050 8 GB Memory 256 GB SSD 1 TB HDD Windows 10 Home 64-Bit Gaming Laptop -- ONLY at NEWEGG $780.00. This unit was offered with a Acer Windows Mixed Reality Headset & Motion Controller for free $400 value! So this sold me on my purchase. When I went through the shopping cart and processed the purchase the free headset was automatically added to my cart and the transaction was completed through PayPal. I received a confirmation email but much to my surprise the headset did not appear on the order! I contacted customer service and they stated it was out of stock... but as I stated to the customer service representative, I checked before I purchased and they were in stock.

Absolutely terrible. Purchased an item during the Black Friday sales... First, absolutely no tracking information throughout the entire process. Understandable given the holidays. Next, my Item comes incomplete, missing one of the two supposedly included lenses (being a camera set I purchased). On top of that, the item comes in poorly made, paint spots all over the camera, uneven paint and textures, something rattling inside, just generally shoddy. Cheaply made. So I contacted customer service, both via email and their Facebook Messenger link.

I ordered and paid for an item from Newegg. Within 30 minutes I receive an email stating that the item I ordered was voided because it was out of stock and I would receive a refund in 3-5 business days. Seriously, up to a week for them to return my money because they listed an item for sale that they didn't have in stock!? I notified them telling them that it was unacceptable and they would do nothing about it.

I bought some RAM while it was on sale, and I put the wrong city in the address (which is my fault, I know) and FedEx delivered the package somewhere. (However the destination in FedEx's website was right, so I don't know how it went to the wrong house). Since it was not getting to the right place, FedEx sent it back to Newegg. Initially I was offered a refund for the item, but since I bought it when it was on discount, I requested Newegg to redeliver the original package to me no later than December 13th. After THREE delays before Newegg finally redelivered the package to me, I did not get Newegg's Next day delivery and the package was expected to be delivered by December 15th. They said that they were sorry, but can't do anything about it. I cannot understand how a order made at November 18th cannot be sent to the right place for a month. (I still don't know if this package will come to the right place).

I ordered a part for my vehicle on 4th December 2017. The order confirmation came in straight away and said that the order would be dispatched on the 5th December. No shipping information or tracking number was received. I contacted Newegg.com on the 11th of December by chat to get a status on the order. After signing onto the chat, I was #60 in the queue!!! After about 1 hour and 45 minutes I was chatting with a representative (I wondered how many people had died waiting for their turn to chat to Newegg).

I tried to buy 2 laptops on Black Friday deals, however every payment method failed. I talked with the assistants and all they did was guide me to repeat the payment, and again all of them failed. I sent 2 messages and they didn't replied. Still waiting for some feedback. Detail: I use the same cards in every other order on the internet.

Newegg made good on quick shipping for the replacement, as well as exhibited professionalism in the way they handled all interactions.

On 11-29-17 I ordered a small server cabinet. I paid for it and proceeded to track my package. The Newegg tracking website stated a day later that the shipment was due to arrive on Wed. the 6th. On the 6th I called one of the worst shipping companies AIT to find out why it was not delivered as stated on Newegg's website. They stated it was loaded on the plane late so it arrived late. What Newegg and the awful AIT do not tell you is that when you order a large item AIT hands it off to some losers that only ship once per week. Get it? Once per week. I call these "other" people and they tell me that they only service my area on Wed of each week which meant that I would not see my package for another week.

Claim was processed by newegg, and refunded my money for the processor. If only the time it took you to issue the refund was the speed at which your customer service reps acted at providing information about a customers situation, this ordeal wouldn't of been so bad. Refunded, bought new 8350k on amazon, already have it.

I ordered, and paid for, a Christmas gift for my husband on this website. I received an email confirmation of my purchase and was told I would receive shipping details soon. The next day I received an email stating that my order had been canceled. They offered no explanation as to why. I've been trying for the past 3 days to get ahold of someone in customer service to get a refund for the item I paid for and to also make sure my credit card information was not compromised. I have received ZERO response to any of these attempts. Today when I tried to contact the seller, I got a page saying "Sorry, this seller cannot be located." This company has yet to respond to any of my emails, messages online, or any other attempts at contact. DO NOT PURCHASE FROM THIS COMPANY!

Order some small parts from them and they shipped via DHL. The shipping took a very long time with no status update from the tracking so I contacted their customer service to get status. The phone call was 40 minutes wait, chat was an hour wait. Rep was not helpful and were basically robots that keep repeating the same words again and again. Took multiple chats to finally get to the claim part and was told that I would have to wait ANOTHER 7 business days before claim is looked at. What horrendous service. Hopefully this will finally get resolved soon but not too optimistic.

Ordered some DDR4 RAM from this site. They offered a ETA 3-4 days free shipping. Sounds great right? Wrong. They used DHL to ship my 0.25lb package. Way to cheap out. I could have paid $5 more and just picked it up at a big box store. But here I am a week later waiting for a van to drive across 10 states stopping at every damn city on the way to drop stuff off and pick stuff up. I will never shop here again. At least when Amazon says 3-4 days they can actually back up their promise by forking up the extra $0.75 on a reliable courier. When I asked why they chose DHL to ship my package I was told "I'm sorry we used DHL. It's because of the warehouse you ordered from." So it's my fault? Is that what they mean? Does DHL even still do consumer logistics? If there's one thing I regret about building a server, it's giving Newegg my money.

If I could give zero star I would! I have emailed this company multiple times, Facebook, and when I went to do the chat with them it kept timing out my session. I received a confirmation stating my package was shipped 5 business days ago. I have my USPS tracking number, but USPS still hasn't received my package. I am trying to call and find out how long this shipping process takes but I can't get a hold of anyone! This is supposed to be for Christmas present and I would think ordering a month in advance would be plenty of time... Either way I will never purchase anything from here again!

Company provided the refund...hence I am taking off my complaint

If I could have give 0 stars I would have!!! I placed my order 5 days ago for a gift. They still have yet to ship my item. After emailing them several times I always get the same answer, "We are shipping today." Well guess what? It’s day 5 and still not shipped. I emailed them back telling them to cancel my order and refund me and of course they don’t respond to that!! It’s Christmas time and people don’t have time for you guys to ship whenever you feel like it!!! I gave this company a chance but never again!!! This company is a scam!!! I will stick with my Amazon Prime account and never stray away again!!!

HORRIBLE customer service. Order Electrolux vacuum 11/17 and told it would arrive in 5 days. Took two weeks and dozens of calls. Vacuum arrives WITHOUT all components (i.e., wand, parts, etc.) Note in box says, "Wand shipped separately." Never arrived. Never received email or notice from company about essential parts for vacuum to be used. When I called they stated that I should receive a response about the missing essential parts within 5-7 days, in addition to now THREE WEEKS of waiting for the product for which I paid in full. NEVER NEVER NEVER USE THIS COMPANY.

There is no protection if the order you place is through one of their 'marketplace' partners. Day after I purchased rather expensive TV, the price elsewhere decreased several 100 dollars. I tried to cancel order but was told it already shipped and that if I were to return the TV upon arrival, I would have to pay 15% restock fee (per 'marketplace' partner policy). This does not come across when you purchase. WEEKS later, we still have not received TV. We were told it was being trucked here and still won't arrive for another week. How in the world could I be told it shipped day after I ordered and it's still being trucked here.

I waited until Cyber Monday to purchase a laptop and Newegg had what we wanted with the best sale price. I even found a discount code to reduce it further. 3 days later I got an email that my order was cancelled. There was a 1 hour 45 min wait to talk to someone in person so I tried "live" chat. I started the cue as #54. After an hour I finally spoke with Lanie and was basically told that they would not honor the price. The price is now $120 more than what I was initially purchasing it for. Was given no other options. Horrible customer service.

I order approximately $5,000 to $10,000 worth of computer equipment per year from Newegg.com. This isn't a ton on the scale of a large business, but as a private consumer that is quite a bit of money to be giving to a company. When I put my latest order in for ~ $500 I thought, "no problem, this is all straightforward and there is nothing that should get confused in this order!" To my utter dismay they sent me the wrong product in shipping. I looked at the packing list and it had the RIGHT product and all the info was correct for the order. Fairly disappointing at this point I still know that I can receive the correct product if I call in and speak with their Executive Customer Service branch. I did so and was told that this didn't exist, which irritated me to no end because I spoke with them about 1 month ago when ANOTHER order of mine was incorrectly shipped.

I've bought from these guys many times but now their shipping time is not what it used to be. When you pay more for faster shipping they need to follow through. Their excuses for being late are lame. Time to shop somewhere else.

I placed an order for 2 gaming computers total value approx $2500 on 11/17/17. I received a confirmation email for my order from Newegg and later received confirmation with tracking number. FedEx website showed delivery date 11/22/2017. Later changed to 11/24/17. One computer came on 11/24/2017 but the other one was still outstanding.

I ordered a product that cost $369 and the package was damaged when it shipped and just left opened outside of my apartment in the common area. I didn't bother much and was just thankful that the product inside was fine and wasn't stolen. However, only couple weeks later, I found the price of product in Bed Bath & Beyond was much cheaper and requested price match. I waited for over a hour for the customer service to answer and only be told that the BBB wasn't their competitors and wouldn't be able to match the price for me. I requested return the item, and the customer service indicated that they would charge 15% of the return fee. What a hassle. I will never purchase anything from their website anymore. Horrible experience and ridiculous policy.

The morning of 12/01/2017 at 2am I checked if the motherboard I been looking at was still on sale for 59.99 and it was. No time on it tell me when it would end. I figure when I wake up my paycheck be in my account and I be-able to order it. I get up and my money was in and I go to the Newegg to buy it and it's up at 74.99. I figure I found the wrong one. So I did a little search for it through google and found it list for 59.99 under Newegg but when click on it and it shows 74.99 still.

Id like to thank newegg for the offer to refund my shipping costs.

I ordered a computer screen during Black Friday sale. I received an email stating that an order was placed. The following week on Tuesday I received an email that the order was cancelled due to an issue with the credit card payment which supposedly did not go through. The email stated that the order cannot be re-submitted and a new order at the current price is necessary. I checked the credit card account and no payment attempt was recorded. I contacted the customer service and was told Newegg had sent an email informing of the payment issue on Black Friday.

I am very frustrated that I pay over $700 on a monitor to receive the incorrect monitor. I purchased a ASUS ROG PG278QR Black 27" 1ms (GTG) monitor and receive a $109 Acer 24 inch monitor. The worst part is I have to wait 3-7 business days for them to process a RMA, took them 6 business days plus two weekend days. The same day I dropped the Acer monitor at FedEx. Package says it was delivered on Monday, they finally sent an email on Wednesday confirming they received it, and notified it will take 3-5 business days for them to send out the correct item. After that, still have to wait three business days for it to finally be delivered. Here is the timeline. Ordered 11/9, received 11/14, RMA case opened 11/14, RMA Accepted with return label 11/21, Item dropped off at FedEx 11/21, Delivered to Newegg 11/27, Confirmation that item was received 11/29. This is so very disappointing for such a large company.

I bought a laptop from Newegg.com for which they told me was in stock and charged my credit card only to tell me a week later that they damaged the product and, since they had no more stock simply refunded my order without my consent. Now immediately after being told about this I returned to the site to see that the item was in fact in stock but simply sold at a higher price than what I had agreed to pay. This was in stock by the same seller that I had bought from. Newegg refused to take any responsibility in this matter and simply told me that if I wanted the same product I would have to take my refund and pay the inflated price for it. Had I known this on the day of my purchase, I could have purchased any number of products with which I would have been happy. However, because of Newegg's horrendous service, I was unable to purchase anything at a reasonable price.

I ordered ram for my computer last Wednesday (day before Thanksgiving) and I was in disgust when I figured out they were using DHL plus USPS to ship. After five days, on Monday, DHL gets it from Indiana to Memphis, TN. Well all is good except USPS never gets the package. I wait until Wednesday, talking to both shipping companies about this to be told that USPS never got it (still doesn't have it) while DHL gave it to them on Monday. After many emails and live chats with Newegg, all they said each time was to keep waiting... if USPS doesn't have the product then how would waiting more time help? I ask this question in live chat to be left with, "Sorry we cannot do anything until you wait."

Ordered several computer parts through Newegg and decided to return some of the parts, one of which did not work. The shipments that came directly from Newegg were contained in 2 boxes, other parts were dropped shipped from other retailers. The return included 2 boxes and I was issued only 1 RMA label. After 2 hours of hold and being re-routed over the phone I was told I would be issued an additional RMA label for the second package. It never came, so I sent back 2 items in one box. Newegg responded by email stating the return was incomplete and that they only received 1 item.

I recently placed an order for two hard drives on November 28, 2017 at 1:15 pm EST. As per their Rush Processing expedites the fulfillment of your order so it can be packed, shipped and on the road the same business day it is placed. "For Rush Processing to be effective, your order must be submitted and charged before 2:30 p.m. local time, Monday through Friday. If the above conditions are met and we fail to ship your order the same business day, we will refund the Rush Processing fee." However when I started a chat with Newegg and was given a run around that rush processing was completed successfully when it wasn't.

My last order came in on time. Hopefully newegg keeps up the good work. Sadly there are a lot of people on reddit.com/r/newegg sharing their bad experiences.

Newegg was supposed to send me 4 ethernet cables and a switcher (ethernet port hub). The invoice that they sent with my package was correct, but they screwed up and instead of sending the switcher they send something called an "iFixit Pro Tech Toolkit". Now I ordered this on the 18th, but didn't arrive until today on the 28th. That's fine, it was the holidays. But after waiting 45 min to talk to an actual employee, I was still patient and polite when speaking with them, yet they tell me they don't even know that they still have the item in stock (which they do), and that they will issue me a refund (which I don't want). I simply want to be rushed the item I paid them for.

Ordered a memory stick on 11/23. Requested overnight delivery. Used Paypal, who took the money immediately (got email stating that). I understand 11/24 was a holiday. Received an email early on 11/25 (8:06am) saying that my FedEx label had been printed. That is the extent of any contact from Newegg regarding this order. No shipment was actually made, and getting ahold of Newegg is impossible. Tried a live chat, #56 in line. Cut off when it reached #43 in line. Call hold is over an hour. Sent a text, no response. At this point I will be contacting Paypal and see if they can get my money back.

I purchased a Seagate FireCuda Gaming SSHD 2TB SATA on 11/27/2017 after seeing advertising on the website saying the hard drive came with a free game. After placing the Hard drive into the cart, I followed the link on the top of the page to add the free game into the cart and was given the message that the item had been successfully added. After checkout and looking at the confirmation email, I noticed the game was not included at the end.

Their "first-come first-serve" policy is **. Even if you buy something while it's in stock they will just cancel your order the next day. Also they will not honor the special deal price for any items even if they have already processed your payment. Purchased an Xbox One S 1Tb console - Battlefield 1 special edition that came with a free Xbox Live 12-month subscription (before a weekend when they have no customer service) only to be told on Monday that there are none available anymore. How can a company that makes so much money not honor these promises when they are the cause of the problem??? They can't even claim that it was sold out on Friday due to a surplus of Black Friday orders because there were some available on Cyber Monday morning!!

Company resolved my issue quickly.

I needed to change my address on an order. "Edura **" could not do it. Canceled my order and refused to honor original price. I ordered a Intel CPU from Newegg. For some reason it pulled an old address and used it as my shipping address even though I had never ordered from them before. I sent them a chat and asked them to update my address. Apparently they can't do that.

I have been a Newegg customer more than 10 years. This establishment is not the best but sometimes you can find a good deal on it. Unfortunately they started to trick the valuable customers, for example I ordered a brand new Apple iPhone 5c 32GB Unlocked but I received a very funny refurbished one. I understand the item was on low stock due to I checked the unlocked phone everyday so I definitely knowing that the item was out of stock and they really want to do a trick on me. I was willing to spent my money on Newegg but I deserved a over 30 mins phone call on a customer hotline and need to wait for the RAM for return and has to pack it and ship it back. I really wish that they just tell me the item is out of stock and I don't need to waste my Time Time Time. I was a die hard fan but will not make any purchase anymore.

This website does not show any detail about carrier or estimate delivery date before making an order. I order Huion 1060 PLUS since 11/22/17 and I choose to pay extra 2-days shipping but today I check my order status it shows me estimate delivery on 11/28/17??? I choose 2 days shipping but I must wait for 6 days??? I contract to customer services they say only apologize but they did not do anything. This my first time to shopping on this web and be last time for me too, I do not recommend to anyone to use this website, We have another website better and cheaper than this site. Does not to use Newegg.com.

Just a warning. Bought a video card from them. Goes on sale the next day for 50 bucks cheaper. But its a Black Friday deal. Would have thought their price matching with cover this. But no. It does say it in the price matching description. Thought they might do something but nope. Seems it a no return item also. Must have missed that somewhere. Oh well. Just be careful. Would say buy from others and have them price match Newegg.

I ordered 5 items totaling around two hundred dollars. Initially all items were going to ship together and arrive together, they all showed 1 tracking number and 1 arrival date. Later the same day I got notification that 1 item had shipped, I checked the webpage and it showed 1 item had shipped and the other two were being packaged, they shipped later that day according to Newegg with an arrival date of November 22 just like the first package. Come November 21st all three packages still show November 22 arrival date.

Did not get my order; tried to track it; said it never shipped. Attempted repeatedly to contact Newegg to find out what was going on (e.g., is it out of stock or what?). First, Newegg makes it hard to even find a contact number. When I did find it and called, I keep getting a voicemail that says the "mailbox is full". Can't find a way to reach them to resolve. So began to worry that it's a scam, so checked reviews. Found a LOT of complaints against them. Hoping can find a way to get my money back at least. Very sorry I ordered from them.

Item arrived damaged and DOA. Contacted Newegg and sent pics. Was informed that the claim would be reviewed and resolution expected in 3-5 business days. On day 5 called to discover that NOTHING had been done because the original CS rep hadn't forwarded to claims department correctly. Was told it would take another 3-5 business days to resolve. I expedited the issue to the supervisor who now requested more documentation of the damage and indicated it would be expedited, but that's still another 2-3 business days. This is totally unacceptable. I received a non working machine. I get that it's not Newegg's fault it arrived DOA, but it is incumbent upon them to resolved the issue quickly. They have my money and I have nothing. This is totally cut and dried. Evidence submitted promptly and no resolution.

When calling customer service on several occasions the customer service rep. was not aware of the company's reputation being very evasive and unknowledgeable very quick to get you off the line. I even encountered un profession able behavior and not really wanting to assist as this is their job. I will never make another purchase from Newegg.com. They were misleading in their answers just a bad experience and I was spending 1500.00 dollars.

Returned item to this company 2 months ago, customer service said never received shipment, after I submit the delivered invested ticket to Newegg.com. They don't respond me at all. This is totally online shopping scam. They took my item and my money, worst online shopping experience at all.

FedEx said that item was delivered but I didn't receive. I called FedEx and Newegg. FedEx said that they delivered on the right address and contact to shipper. I called Newegg and filed claim. Newegg agent told me that I will get notification about the claim status within 24 hours. I didn't get notification and called them again. Their agent told me to file police complain, saying that they can't do anything though they will do some investigation. It seems like I paid for the items that I have never received. Such a rubbish customer support.

I was sent a broken, blue screening desktop that cost a lot of money. I had problems as soon as I received it. I tried some fixes and even called Acer who simply said to do a system reinstall. Well that didn't work and then I contacted Newegg in less than 6 months of the purchase and they basically washed their hands of the whole thing because I didn't reach out in the first 90 days. They passed the buck to Acer. Acer is now making me pay for shipping of this heavy desktop so they can fix it. I would never use Newegg or Acer ever again. I prefer vendors that stand by their products and make transactions and issues easy for the customer to resolve. Due to their non-customer service policy I am out additional money and time. Stay away!

I purchased 1 Mining Card Riser due to a $11.00 mail in rebate. When it arrived there was no receipt nor a packing slip in my order. I printed out the email receipt and the rebate form. On further review the rebate slip states that "Invoice/Receipt or Packing List is required (Order confirmation E-mail not accepted)." I brought this to their attention and have heard nothing from them in 1 week. Will give serious pause before ordering from them again, sad after many years as a customer.

How hard to do to apply multiple order for a discount? For lowest 5% discount? I'm told them I able to refund it my previous order and just to do order them again and apply to the promo code and pay it by card? Where the logic? Too hassle for us to do it again. Worst customer service, and I'm premier member with a TAX!!! First time I have to pay a service to become a member with a tax??? And excuse me to the customer rep. no effort at all to help me out. I don't need apologies and scripted line that too easy to do.

I got my items after 4 days of them riding around on a FedEx truck not going to my house. They refunded my shipping. I was still made to file a police report.

Bought a AMD HD 6570 video card to replace my broken video card. When I had a friend replace it I was told it wouldn't work. I need a card you can plug into the power supply. So I go to return the card and once they receive it they tell me the card is missing, the serial number and refuse to complete the return. Claiming the sticker might have fallen off somewhere. So they have my money and the video card. Buyer beware. Do not use this site.

I just about have had it with Newegg!!! I got a the Newegg charge card through Synchrony Bank, because I have a couple other cards through them and have never had any problems. Can't say the same with the Newegg card. I used it on the site for some purchases and those were successful, but then a week later decided to go shopping for some more stuff only to have my order cancelled and account disabled. When I called Newegg Customer Service all they could do was ask for the account to be enabled. They told me I had to wait 1-2 days to replace my order. I waited, tried again, and failed. When I called back, the Customer Service Rep. told me he had to send in my request once more.

I purchased a Macbook Air laptop online. The purchase went through on my credit card. Ten minutes later, Newegg's system voided the transaction. I called. They told me to call my credit card company. I did. Visa said nothing was wrong with the transaction, Newegg canceled it. I called back. I had to wait for someone to call me. They did and said they would rectify the problem. I received an email asking me to resubmit my order. I did. The SAME thing happened. After SIX days of failed transactions and different stories each time I called, I politely told the customer service agent that I was not interested in purchasing from a company that could not process a simple sale. Two minutes after I hung up, I bought the laptop from Apple for 50 cents more! I had confirmation in an hour that my product had been shipped! I could have had the laptop in hand by now! I would not recommend Newegg to anyone.

According to the company, it would seem that "expedited" means it'll take about two weeks for your product to reach you. I ordered my hard drive on a Monday and still hadn't been shipped out by Fri when the website said two days. So I made some emails and customer service took them till the following Monday to reach out. They told me "expedited shipping" would be but on it. Now it looks like I won't get my package till Friday morning. It shouldn't take that long for a hard drive to come it. Hell it shouldn't take as long as it did (over a week) for it to get shipped out.

I have always had a good experience placing orders with Newegg. Their website is easy to navigate and there are a lot of options to find the best deal. I like the features they give for saving a wishlist and being notified of price changes on products that you are following. I had an experience where I jumped on ordering an item when it went on sale. The following day the price dropped again. I brought this up to customer service through the website chat. They sent me a gift card for the difference in price given that I hadn't even received the product yet. This really seems to be a well run service in my experience.

Order #: **. RMA Number: **. When I received my laptop from Newegg, the laptop was NOT sent to me in a retail box! The laptop was sent to me in a plain brown box with Newegg stamped on the side and some plastic wrap inside. This plain brown box in which the laptop was shipped was discarded. Why would I keep that box? I had no idea I needed to keep a shipping box lying around my home. This is not a reasonable request.

I thought web stores were supposed to get rid of the brick & mortar-- NO WAY!!! NEWEGG.COM IS WORSE THAN EVER!!! TERRIBLE SHIPPING! (ALWAYS LOST OR DAMAGED) TERRIBLE CUSTOMER SERVICE!!! (they refuse to let email, or chat) The two websites confuse every customer, they are the same!! You cannot tell which one you're on, even Google does not know!! GOOGLE CAN'T TELL THE DIFFERENCE-- I plan to tell my bank to yank my money, cause the object will never get here, it's lost or stolen. I'm sick of it. Now I have to find a decent electronics store, but in Eugene, Oregon, there is only ONE BAD ONE. I either go to the nearest big city, or I never get to buy it. "e-business has gone in the toilet."

I tried to order a gift card for my son for his birthday. I created an account as directed and ordered the gift card. An hour later I got an email saying they had cancelled my request and refunded the money back to my credit card. They had also blocked my account. I called as directed. The young man unblocked my account and said to reorder the gift card. I did that. Same thing happened again. I called again and was told fraud prevention was reviewing my account. I understand wanting to prevent fraud but I've now provided you with ALL my information: address, phone number and credit card number. So, you take ALL my information then cancel my account. What do you plan on doing with my information? Maybe you should be investigated for fraud. If Newegg does not want my money... I will take my business elsewhere.

I bought an expensive usb that when sent to me basically does not work. No computer can read it even when trying to format. It's like they sent me a returned broken usb or one that was refurbished and badly damaged. I am pretty well versed with computers and this kind of stuff and they sent me something that was broken, advertising like it was brand new. Never buy from this company, they will not honor the warranty and will just send you to manufacturer to which they will tell you the warranty is already voided. Hope they go out of business soon, big scam.

We purchased a $600 plus printer from Newegg and Beach Audio was the supplier. The printer was dead-on-arrival. It looked like it may have been dropped during shipment. I tried to work this issue thru Newegg and they pointed me to Beach Audio. The customer service manager at Beach Audio, Lauren, was horrible. She did not offer to provide a replacement, swore up and down that she could do nothing and had to wait to hear from the warehouse in NJ, who I suppose is Tech Data - the distributor.

Newegg is just a scammer company. I ordered 1 part for my PC and when I received my packages, I saw that I had two of the same piece. I immediately knew they made a mistake and charged me twice, for something I only ordered once. With that being said Newegg will take your money and make it difficult to REFUND. DO NOT waste your money with this scamming company. They make everything harder than what it has to be and don't even refund all the money, only a quarter of it. Just don't even waste your time. PERIOD!

I placed an order for solar eclipse glasses on 8/18/17. I received a confirmation email for my order from Newegg with a delivery time of 8 to 15 days. Great, that will be plenty of time right? Wrong! First issue, I received a FedEx tracking number, from Newegg, which turned out to be invalid. After contacting Newegg customer service I was told the product I had ordered was coming from Asia and for the first time was informed about the 8 to 15 "business" days, ok first flag. The tracking number had to be tracked thru a website called 17track, second flag. So the product finally made it to the USA and thru customs on 8/11/17. So I thought again great, that's plenty of time.

I preordered a CPU motherboard within an hour of the item being made available for preorder, yet on the day of release they did not have enough to cover the pre-orders. What kind of a stupid company 1) doesn't order enough to cover pre-orders and 2) doesn't stop pre-orders when they have exceeded their capacity? Only 1, Newegg. I have never seen this with Amazon, but this is the second time it has happened with Newegg. Now I have $5000 in computer components just sitting around for God knows how long because Newegg can't deliver on their promises and they won't refund any of it.

I purchased an LG 4K 34" ultra-wide monitor from Newegg along with a 3-year extended service plan offered by Newegg at checkout a little over two years ago. The monitor stopped working recently which prompted me to submit a claim on the extended warranty plan I purchased. THE WORST EXPERIENCE EVER! A TOTAL RACKET AND SCAM! After navigating through a near impossible maze of procedures to file a claim with the warranty provider, Service Net, an AIG Insurance company, I encountered the most frustrating expressions of double-talk and excuses ever.

I ordered a 3 spy point trail cams from this company. The price was substantially lower than other companies and I thought I was getting a good deal. Unfortunately, when my product arrived it wasn't a trail camera but in fact was face paint, and the invoice I was emailed was completely different than the invoice I was mailed with the incorrect product.

I purchased a refurbished laptop from Newegg.com at the beginning of July. When my wife and I first received it, we both commented on the odd shipping because it did not come in a Newegg box, but in a box within a box. The box inside that contained the laptop had someone else's return address and an RMA number written on it.

I purchase a Pioneer Blu-ray player and I tried to have a refund because this item was not compatible with my plasma TV. First, they charge 15% in restocking fee and they don't refund the 10$ of handling fee that they charged when I bought the Blu-ray player. I tried to drop it at the address that TEK Liquidation gave me, but it was a closed shop. So, for an item I paid 115$, I would receive 76.50$ in refund + a waste of time and gas. I am very disappointed. I'll never buy again from Newegg.com.

BUYER BEWARE. Newegg will only warranty any product for thirty day period. Basically buying from them will void all warranties with the original manufacturer. In my case it was a Ubiquiti bullet camera. This quit after 9 months and had a 1 year from the manufacturer but not after I bought it from Newegg. Warranty is void! Sooo the good deal you think you are getting is only good for thirty days from Newegg. Not such a good deal AT ALL.

I called the customer service line and asked that they change the shipping address, because it was going to my billing address and was informed it was already in the warehouse and nothing could be changed, except for canceling the order and then having to wait to be refunded before ordering again. Right now I'm just hoping I can arrange for someone to be at my home when it arrives. The product was prohibitively expensive and the notion that it will most likely be stolen because of my neighborhood is not something I look forward to. I would not suggest using this company. Amazon may be a bit more expensive but they will cover theft and are more than willing to contact the shipper to change the instructions for delivery, unlike Newegg.

First you call and get in a queue for ages. Then, you finally get an agent who says they aren't responsible for anything a marketplace seller does on their site even though it is on the Newegg site and billed by Newegg. Net net, $1000 plus camera where they sent a different model than the one I ordered and paid for and no way to fix it.

I did order 2 new video cards from NEWEGG.COM when they were in stock. After I paid and receive a notification from Newegg and my bank that everything go through I went to sleep. Next morning I bought another video card and it also go through. But I receive a message that my 2 video cards which I bought first was canceled during the night at 5am!!! And they are already out of stock and company have limit 1 card per 48 hours now. So I need to wait another 4 days and order another graphic card because of that. My bank account was fine and on second day I bought another graphic card without problem.

I purchased a watch on on June 20, 2017 and returned to watch to the seller on June 21, 2017. The seller confirmed that they were in receipt of the item and issued the refund. However Newegg explained to me that I have to wait 3 to 5 business days for the credit to go back to my card. Why is that? The seller has received the item. The credit should be able to be issued immediately once the party has received their item. I needed to purchase another item and there was only one left. However I have to wait 3 to 5 business days to be able to purchase the item.

I placed Order ** on 6/7/17 (at 2:00pm), even paying for Rush Processing. They sent me my Sales Order and then a separate email (at 2:20) confirming that my card had been charged. What happened next is what changed my opinion about them. At 4:49, I received an email from them informing me that the product was out of stock. That has simply never happened before. This is upsetting for two reasons: first, they took an order for something not in stock. Secondly, they took the money and THEN informed the customer. If this had been a debit card, I would have been out all that money with no product to show for it. It may technically be legal, but it's sure as hell unethical.

I purchased a compressor from Newegg at the end of May for my husband's birthday. The first issue was that it was left at our front door by Canada Post. When we opened the box the compressor had notably been dropped during shipping because the outside housing is cracked and the engine itself now sits crooked. We called Newegg and they said they would contact the Marketplace seller (who was Elite tools) on our behalf. We got no response within the 2-4 day period. So I called and chatted online to Newegg a 2nd time to customer service. They elevated the issue and said they would handle if we did not hear anything for 2-3days. We didn't hear, so when I called back they said they were putting the issue in their own hands. I must mention that each phone call or chat we make we spend at least 30 minutes and there have been at least 4 or 5 now.

Ordered a mobile wireless printer (new). Got a used one. Box all beat up. Called and asked for refund. Says they aren't the seller (Datavision?) and that I should send back. But, get this... I pay for shipping as well as a re-stocking fee. What a rip off.

I placed a large order for $2800.00. A couple of weeks after I got my stuff I tried to log in to my account and it was SUSPENDED! All I could get from their customer service was that there were unauthorized transactions on the account and it was done by "security". I think I would know if there were unauthorized transactions on my account and there were none. I guess that's what I get for being a good customer. So I lose access to my wish list and order history. Of course they said I could create a new account but it had to have a different email address and credit card. Grrr. I think I'll find someone else to do business with.

I have been building my own high end gaming pc's for over 10 years now. All told I have built at least 12 rigs for me and my son. I always swore that Newegg was the best place to buy components. Recently I have noticed that if you're not careful you can end up paying 2-3 times more from a 3rd party seller. Last month I ordered a gaming mouse from Newegg. Not really paying attention I just clicked on the mouse I wanted. When it arrived I realized that it was used and broken. There was dried food it and the latch that was located underneath which held the weights was broken.

Last week I placed an online order for parts to have a custom gaming PC built for my son who just graduated from 8th grade, (high honors his last year), and his birthday is **. He's been talking about a gaming PC for almost 2 years. He started putting money away to save over the last 6 months because of how expensive they can be. The IT guy I work with is going to build it for him, so he compiled a list of what my son would need. I placed the order and later that afternoon, I received an email saying my order was on hold. I found that they processed 2 orders (even though I only placed one) because of a "free" game that came with two other things I ordered. It flagged my bank as fraudulent. I was advised to call my bank to have them allow the transaction. Called Newegg back and was told the prior rep gave me misinformation. He re-ran the order on a different card, since now I have over $800 pending on my debit card.

Do NOT trust these people. They do not care about their clients. I bought a laptop from Newegg worth $2,100 and they sent it to my address (after I paid 2 day express shipping) through FedEx. FedEx left it outside my apartment, on the street. Laptop was stolen, package boxing was left outside. I found the package remains and contacted Newegg. They responded after 3 days, and said they can't do anything. Then I contacted FedEx. They said contact Newegg. Newegg said they can't help me and won't refund anything, but offered a $35 gift card. How useful.

I ordered a product from Newegg for the 2nd time. The first time it took at least a month to get the product and when I called I got the runaround because Pamper Inn was actually the seller. No way to contact them. It showed up the next day. This time... I decided it may have been a fluke and tried again (shame on me). I contacted them because I ordered my product on 05/02/2017 and have yet to receive it. The order number didn't exist. The agent (via chat) told me the order was voided due to nonpayment. Paid with credit card day of purchase and have receipt in hand.

We received a new motherboard that was defective. We had purchased it on a gift card and since we have done business with them for several years with no issue, the gift card was discarded as it was not reloadable. So contacting Newegg about the motherboard before we sent, we told them about the gift card and they said they could do store credit. That changed to do a check which we never received. In talking to them even with the information they had from us, they applied the refund to the now non-existent gift card. After several chat conversations and conversations with their customer service, they are giving us the runaround still. This is $199.99 which is a lot of money to us. Terrible company. Buyer beware.

Get a new customer service team. They are awful and rude. Marie is the worst and gives you attitude when you are simply trying to resolve your issue. Since this company has been bought out, the services have gone completely downhill. Customer service treats you like garbage and then when you call them out on it, you get a measly 20 bucks as if that's the magic wand to fix the problem. Thinking that you can provide dog crap tier customer service and then buy back the customer is silly and would not be necessary if your team treated people like human beings.

I'm in the market to buy a PC now that mine is getting old. I had one from Newegg picked out and planned to buy it after my next paycheck, until I was displayed an offer to save $100 off my order if I signed up for Premier. It seemed like a good deal to me, since I was a new shopper and there was a 30-day free trial if you signed up for the annual subscription. I planned to subscribe and buy my PC now instead of waiting since the extra $100 would leave me enough in my bank account to be comfortable for the rest of the week until payday.

I had never heard of this company. I received an email in November 2016 about a mouse for $5 and a rebate for $5, limit 5. Thought that was a great deal. Ordered 3. Sent in my rebate details quickly, in fact, the next day after receiving the product, which was delivered super quick. That was in November 2016. In March 2017, I went in search of my $15 rebate. The first response was, "We didn't receive it." Now, I have to tell you, I am in my 60's and I've been responding to mail-in rebates since in my teens. I can count on the fingers of one hand how many times my envelope did not reach the intended recipient. So, after some back and forth, the CSR said the $15 would be credited to my bank account in a few days. When I checked back, it was, "We changed our minds. You can have a $15 credit to our website." I refused.

I have been purchasing business computer equipment from Newegg.com for a number of years and they have never disappointed. Shipping is fast and I often get my product shipped same day as order is submitted. Their pricing is very competitive. Have not had to return anything to them. Sometimes a bit difficult to get customer service on the phone but they are available via email and they do respond quickly.

I bought 3 Philips DiamondClean toothbrushes on Newegg. When I received these items, the tags overlapped an older one. An agent told these are returned items, and people forgot to change the package when in warehouse. They offered to replace. It took a week for the refurbished items returned to Newegg. Replacement was canceled as one of the models was not in stock. I had to place another order. It took half a week for the refund to be finished. When the second 3 toothbrushes arrived, I found they have all been fully charge, while Philips told me these items need 24-48 hours charging before use, so there shouldn't be any power. Newegg agreed to return all money back after they proposed to send only 85% money since the packaged were opened. It took half a week for the returned items go back to Newegg, another half week for they inspect the returned item before the refund issued.

I recently purchased all the components for a new computer. The Asus ROG Maximus IX Code LGA1151 mobo (**) was one of my purchases and was broken when I received it. They shipped me a physically broken motherboard. (A screw on the back of the mobo connecting the back to the front had been over-tightened, presumably by the manufacturer, and broke the plastic housing it was in.) As such, I went through the RMA process and returned it.

I ordered a product from Newegg for my son in Tennessee. Newegg stated shipping in 1 to 3 days. The product was not provided by Newegg, but by a Marketplace supplier 123Stores subcontractor. I had no notification that the product had shipped. When I contacted Newegg they disavowed responsibility but said they had canceled the order. The next day Newegg sent an email saying that my credit card had been charged. I contacted Newegg again to get a tracking number. I still have no proof that the item shipped and will file a fraud claim if it has not. I will not use Newegg again.

Always, ALWAYS an issue to start. It's always something. Once started it needs to go thru restarts, updates, it never ends. Why did I buy this Acer One 10? No, Newegg would not take it back. Stay away from them.

Because I was having a credit a card and address change difficulty, I called Newegg Customer Service. The man did not resolve anything and I was told that I could not speak to a manager or supervisor. So I guess my credit card will remain not updated so my Premier account will not be renewed.

Ordered 2 internal pci cards for my home computers from Newegg (Kingsmore). Little did I know at the time that this was a 3rd party Newegg China company. Needless to say 6 weeks later my order still showed as "shipped" and no evidence of such a tracking number or item. Finally had to go thru refund process (over a week, really Newegg??). NOT the way to do business. After 7 years of purchasing thru Newegg I have lost any confidence in them. Amazon and Best Buy will now get any future business of mine.

I ordered a computer and paid an extra 41.27 for next day shipping. My print out receipt "guaranteed" delivery by Friday. It's Monday and I haven't received it. In fact, when I attempted to look for my pkg, my sales number wasn't even registered. I have the receipt and a sales agent tell me that it would be delivered on Friday. My FIRST AND LAST EXPERIENCE! NO THANK YOU TO reneging on your own contract, and trying to make someone pay for a service you didn't deliver. Wrong person!

Newegg has issued a refund.

I purchased a monitor from Newegg and it broken within 3 weeks. They send me a FedEx label to return it for a full refund (got that in writing). They rejected the return because the box was somehow missing some serial number (presumably by being shipped twice). HOW CAN A CUSTOMER BE RESPONSIBLE FOR that? They then argued there was a 3rd party vendor (Laptops4Less) and that Newegg wasn't the seller even though I paid them (my credit card receipt reflects this).

What's to like about Newegg? Nothing. I ordered a cat tree from Newegg almost a month ago. It was supposed to be shipped within 5 to 7 business days. No sign of it yet. I checked their website and all they show is "in transit". The USPS site shows that a shipping label was created, but there is no tracking information beyond that. I'm very familiar with online shopping, and I know that the tracking information should be there, indicating the item was sent to a sorting facility, out for delivery, etc. I have been ignored during chat sessions. Customer service is terrible! NEVER buying from Newegg again. I will get a refund through PayPal. Thank goodness they watch out for buyers!

3 weeks after order was placed, I contacted customer service to inquire about/cancel the order. Upon cancellation, an email from a 3rd party supplier was sent to notify me that the order had just shipped. Spoke with another agent at Newegg the same day and was informed that it was up to me to cancel with supplier, which I did. Minutes later, I received another email from 3rd party with tracking information. Spoke with yet another agent at Newegg who made it clear that the onus was on me to cancel order. Received (cancelled) order today. Contacted Newegg and was told there was nothing they could do, and once again had to contact the supplier for an RMA. Was told there is a 15% restocking fee. After speaking with agents, I knew in my gut that this would not end well. Super sketchy. Do NOT purchase anything from them.

So I am building my pc and some of the very last pieces I need are my ram cards. I saw they had some pretty cheap but good ram cards so I ordered them from here. I'm trying to get my build done as soon as possible so I figured I'd pay for 2 day shipping so I could try to finish up. 2 days come around and they still aren't here so I go to check on the tracking and they hadn't left the facility. I started wondering why they hadn't left or anything until I was informed after the fact that Newegg's "2-day shipping" isn't that whatsoever.

I bought my daughter a refurbished laptop for school work in Nov 15 with a 2-year service plan. It was advertised with Windows 7 professional. It came with Windows 7 Home edition loaded. The unit had issues out of the box and completely died by Feb 2016, still under vendor warranty. I had complained and sent reviews to Newegg about the false advertising from day 1. They blocked the review and did not respond. It took a couple weeks of prodding to get the computer replaced when it failed and I got stuck with paying partial shipping, as Newegg capped shipping reimbursement at $15. The replacement also came with Windows 7 Home.

Newegg failed to deliver the same item 2 times. The item not delivered was part of a promotion, buy the item and receive another item free. However, the original invoice split the charge erroneously. When I refused to have the failed delivery item delivered for the third time, they only issued credit for less than half of the value, by their voodoo math. I offered to return, at their expense, the free item, unused, but they refused to accept. Now I'm out my original cost, plus I don't have the missing items from these thieves. The use of voodoo math worked in their favor. Last purchase from me for Newegg and I will seek restitution through the Attorney General for them and shout their bait and switch attitude from the rooftops for stealing my money. Bad, bad, bad company.

I bought a ASUS Laptop f556ua- uh71 Intel Core i7 7th Gen 7500U (2.70 GHz) 8 GB Memory 1 TB HDD Intel HD Graphics 620 15.6 Windows 10 Home 64- Bit. It was a very poor quality as to what was advertised on their website. I returned it as soon as I opened it. I returned it in the same condition the next day after receiving it. I paid $629 FOR THE COMPUTER. I GOT AN INVOICE ** ON 2/22/2017 showing that $521 was going to be returned instead of the original $629. This is a ripoff. I returned the computer in the original box and condition the next day after receiving it. They took $100 as a punishment for returning a poor quality computer. That's why I will never order anything from them anymore. It was my first time to order any item from the company.

Purchased a $200 gaming video card. After Newegg shipped to wrong address, they issued a replacement. It had been advertised with a rebate, so we followed instructions to clip UPC bar and send in rebate. Two days later, supposedly new video card started flickering endlessly and gave way. Newegg claims because we sent in UPC, they cannot take it back. Could I possibly be in the twilight zone? They tell you to send in UPC for a rebate but don't tell you that makes product unreturnable? Highly deceptive, can't believe this isn't illegal. What a bunch of jerks. Never will buy from them and wish as so many customers did, that I had read the numerous terrible reviews. The worst part of this was this was a unit that my 11-year-old son saved up $200 for a long time to buy. Ridiculous and heartless.

This company made a quantity error on their Ebay listing. They admitted to their listing error. They did not and would not issue a partial credit because of the error. Rather they kept "delaying" the refund stating they were "in the process" of issuing it... Too much time passed and they were unable to process the refund. They know this. DO NOT... DO NOT... BUY FROM THIS COMPANY!!! DISHONEST!!!

Thank you. I understand the refund is being processed now.

I ordered an open box item and it did not work. I did the online RMA and it told me 3-4 months for a replacement part so I called the joke of "Premier" customer service to see how I could get the item sooner. After overcoming the language barrier, I was told to buy a new one at full cost and wait for a shipping label and new RMA for a refund vs the exchange I had previously got. I tried for months to get his label but could not break the language barrier. They hear one word in a sentence they understand and read scripted responses until you say yes.

Returned a refurb desktop computer for a replacement. This computer would turn itself on daily at the same exact time, quite scary. The hard drive was noisy and from my experience on its way out. The Windows OS authorized number was not given. With the computer, I received the China made cheap keyboard and mouse. I never opened up the keyboard package. Returned all items, as well as, my wireless mouse's USB adapter still in the computer's USB port. Called Newegg about the USB adapter, and get this, they found it and returned it to me. Well, TY. But then they fabricated a story that the keyboard was missing thus "Incomplete Return". I have searched my home and there is no keyboard in a box lying around. Why would I knowingly keep their keyboard? I am overrun by keyboards as it is.

I ordered a refurbished, hybrid laptop. It's fine, but the whole experience was terrible otherwise. I paid $5.99 for three-day shipping, but once I got tracking info (which was not actually sent to me via e-mail until the package was already delivered; I had to contact Customer Service to get it), the delivery date was a whole week out. They do not mention during checkout that 1-2 extra days will be tacked on for "packing and processing." I immediately demanded my money back, and they refunded my shipping cost after trying to give me a gift card instead.

Customer service is horrible. They won't return anything that's been over 30 days even when it was a Christmas gift and does not work. I purchase it from Newegg and Antoline shipped it. I did contact Newegg within the 30days, but they never got back to me in time. The 30 days starts when you place your order even though you don't receive your order for two weeks. Stay away....

I recently bought a flagship laptop from newegg. ca and had a horrifying experience. I purchased the item in the middle of October 2016 and the issue is not yet resolved. They sent me a laptop that had a faulty battery. The laptop could not stay on if not plugged into the power which defeated the purpose of having an ultrabook. I returned the laptop as faulty and it went through their tech centre and they sent it back to me with a report saying there is nothing wrong and the problem had not been fixed. I called them back immediately and said they never fixed it and with the courier there and back to Alberta more than 30 days had gone by despite the laptop being in my possession for about a week. They said for this reason they won't take the laptop back again. They basically treated me like I was lying saying that the laptop didn't work when it was their incompetent tech department that never diagnosed or repaired the problem.

I ordered a Nintendo for my kid that was suppose to be delivered by Dec 20th. Not only did it never show up but we are almost halfway through January and there is still no resolution. Newegg has not refunded nor replaced the item I paid for. At this point I feel like I have been robbed.

I'm gonna start off by saying Newegg has great products and great service when it comes to getting your orders, making transactions, and overall punctuality with response times. Okay that's great and all, but where does that leave returns and refunds? Dead. It's a lost cause as far as I'm concerned. For Christmas I ordered a PC parts list for both my Gf and I. I wanted to surprise her on xmas and build her a nice gaming PC and also some upgrades to go along with my current system. The order went smooth as ever. All my items arrived on time. Everything I got was what was advertised. Great! This is where Newegg shines from my experience.

Paid $25 extra for "next day delivery". Paid another $3-5 for "rush processing". 24 hours later, item hasn't even shipped. CS offers to refund the shipping fee - which is no help. If I wanted slow, free shipping, I'd have ordered Amazon. I spent extra twice to get my item quickly as the website promised. They don't know when my item might ship - or arrive. Never again. At least with Amazon I could have reliably had it a day later. I will absolutely never spend a dime with Newegg again. I spend a lot on tech items for myself, and my business - I will stick with Micro Center and Amazon going forth. I should have known better.

I bought a printer a couple years ago from Newegg for nearly $700. All went well. I've since ordered replacement toner cartridges which have taken a long time to arrive but the pricing was good. The last cartridge I ordered creates a crum error and won't work in the printer. This is not my ordering error but a deficiency in the product or incorrect specs.

I bought a Linksys router ($300 equipment) and noticed the product has a lot of quality issues. I had to reboot the router every other day. This is not a personal taste issue, but a real technical issue. I filed for a refund with Newegg. They charge 15% restocking fee, despite the fact that I'm telling them the router is not stable. This in itself is a total scam as they will eventually resend this to the manufacturer now that I have stated there is a problem. So they scam the customer for 15%. Next I ask the agent if I can use the money to buy something else with Newegg, so as to avoid the restocking fee, if losing the business is what Newegg is worried about. They will not honor that request as well. I asked them can I at least use the amount to buy something else directly, without refunding to the original payment method. They decline to do that too.

I decided to order an item on December 15th for my fiance as a christmas present. I got multiple emails. Order received, payment applied, item shipped with tracking number. Cool. They were pretty quick. Fast forward to the next day - might as well check the tracking so I get an idea where it's at. "Packaging" okay. So maybe UPS/USPS/FedEx hadn't picked it up. I'll check the next day. "Packaging". Five days later it still says "Packaging" and when I check the tracking number thru USPS which it says it going thru it says "STATUS NOT AVAILABLE. The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later." I'm currently on hold waiting for a rep to answer the phone, I also have the live chat open. My current wait time is 42 minutes and 6 seconds. I will definitely never go through Newegg again. Recommended by a friend who's never had any issues. But this is ridiculous.

Bought a refurbished Vizio TV from NewEgg. They sent a defective unit. Got them to finally exchange it. Took them 10+ days. They sent a second defective unit. Will not accept a return for the second defective unit stating their policy is that the return period starts from date of original purchase invoice (first defective TV). Needless to say by the time they send the second defective TV, the return period was over. Due to this flawed policy they are saying I must keep the defective TV. This is a scam. Do not buy from these crooks.