Newegg.com Reviews

I recently purchased all the components for a new computer. The Asus ROG Maximus IX Code LGA1151 mobo (**) was one of my purchases and was broken when I received it. They shipped me a physically broken motherboard. (A screw on the back of the mobo connecting the back to the front had been over-tightened, presumably by the manufacturer, and broke the plastic housing it was in.) As such, I went through the RMA process and returned it.

I ordered a product from Newegg for my son in Tennessee. Newegg stated shipping in 1 to 3 days. The product was not provided by Newegg, but by a Marketplace supplier 123Stores subcontractor. I had no notification that the product had shipped. When I contacted Newegg they disavowed responsibility but said they had canceled the order. The next day Newegg sent an email saying that my credit card had been charged. I contacted Newegg again to get a tracking number. I still have no proof that the item shipped and will file a fraud claim if it has not. I will not use Newegg again.

Always, ALWAYS an issue to start. It's always something. Once started it needs to go thru restarts, updates, it never ends. Why did I buy this Acer One 10? No, Newegg would not take it back. Stay away from them.

Because I was having a credit a card and address change difficulty, I called Newegg Customer Service. The man did not resolve anything and I was told that I could not speak to a manager or supervisor. So I guess my credit card will remain not updated so my Premier account will not be renewed.

Ordered 2 internal pci cards for my home computers from Newegg (Kingsmore). Little did I know at the time that this was a 3rd party Newegg China company. Needless to say 6 weeks later my order still showed as "shipped" and no evidence of such a tracking number or item. Finally had to go thru refund process (over a week, really Newegg??). NOT the way to do business. After 7 years of purchasing thru Newegg I have lost any confidence in them. Amazon and Best Buy will now get any future business of mine.

I ordered a computer and paid an extra 41.27 for next day shipping. My print out receipt "guaranteed" delivery by Friday. It's Monday and I haven't received it. In fact, when I attempted to look for my pkg, my sales number wasn't even registered. I have the receipt and a sales agent tell me that it would be delivered on Friday. My FIRST AND LAST EXPERIENCE! NO THANK YOU TO reneging on your own contract, and trying to make someone pay for a service you didn't deliver. Wrong person!

Newegg has issued a refund.

I purchased a monitor from Newegg and it broken within 3 weeks. They send me a FedEx label to return it for a full refund (got that in writing). They rejected the return because the box was somehow missing some serial number (presumably by being shipped twice). HOW CAN A CUSTOMER BE RESPONSIBLE FOR that? They then argued there was a 3rd party vendor (Laptops4Less) and that Newegg wasn't the seller even though I paid them (my credit card receipt reflects this).

What's to like about Newegg? Nothing. I ordered a cat tree from Newegg almost a month ago. It was supposed to be shipped within 5 to 7 business days. No sign of it yet. I checked their website and all they show is "in transit". The USPS site shows that a shipping label was created, but there is no tracking information beyond that. I'm very familiar with online shopping, and I know that the tracking information should be there, indicating the item was sent to a sorting facility, out for delivery, etc. I have been ignored during chat sessions. Customer service is terrible! NEVER buying from Newegg again. I will get a refund through PayPal. Thank goodness they watch out for buyers!

3 weeks after order was placed, I contacted customer service to inquire about/cancel the order. Upon cancellation, an email from a 3rd party supplier was sent to notify me that the order had just shipped. Spoke with another agent at Newegg the same day and was informed that it was up to me to cancel with supplier, which I did. Minutes later, I received another email from 3rd party with tracking information. Spoke with yet another agent at Newegg who made it clear that the onus was on me to cancel order. Received (cancelled) order today. Contacted Newegg and was told there was nothing they could do, and once again had to contact the supplier for an RMA. Was told there is a 15% restocking fee. After speaking with agents, I knew in my gut that this would not end well. Super sketchy. Do NOT purchase anything from them.

So I am building my pc and some of the very last pieces I need are my ram cards. I saw they had some pretty cheap but good ram cards so I ordered them from here. I'm trying to get my build done as soon as possible so I figured I'd pay for 2 day shipping so I could try to finish up. 2 days come around and they still aren't here so I go to check on the tracking and they hadn't left the facility. I started wondering why they hadn't left or anything until I was informed after the fact that Newegg's "2-day shipping" isn't that whatsoever.

I bought my daughter a refurbished laptop for school work in Nov 15 with a 2-year service plan. It was advertised with Windows 7 professional. It came with Windows 7 Home edition loaded. The unit had issues out of the box and completely died by Feb 2016, still under vendor warranty. I had complained and sent reviews to Newegg about the false advertising from day 1. They blocked the review and did not respond. It took a couple weeks of prodding to get the computer replaced when it failed and I got stuck with paying partial shipping, as Newegg capped shipping reimbursement at $15. The replacement also came with Windows 7 Home.

Newegg failed to deliver the same item 2 times. The item not delivered was part of a promotion, buy the item and receive another item free. However, the original invoice split the charge erroneously. When I refused to have the failed delivery item delivered for the third time, they only issued credit for less than half of the value, by their voodoo math. I offered to return, at their expense, the free item, unused, but they refused to accept. Now I'm out my original cost, plus I don't have the missing items from these thieves. The use of voodoo math worked in their favor. Last purchase from me for Newegg and I will seek restitution through the Attorney General for them and shout their bait and switch attitude from the rooftops for stealing my money. Bad, bad, bad company.

I bought a ASUS Laptop f556ua- uh71 Intel Core i7 7th Gen 7500U (2.70 GHz) 8 GB Memory 1 TB HDD Intel HD Graphics 620 15.6 Windows 10 Home 64- Bit. It was a very poor quality as to what was advertised on their website. I returned it as soon as I opened it. I returned it in the same condition the next day after receiving it. I paid $629 FOR THE COMPUTER. I GOT AN INVOICE ** ON 2/22/2017 showing that $521 was going to be returned instead of the original $629. This is a ripoff. I returned the computer in the original box and condition the next day after receiving it. They took $100 as a punishment for returning a poor quality computer. That's why I will never order anything from them anymore. It was my first time to order any item from the company.

Purchased a $200 gaming video card. After Newegg shipped to wrong address, they issued a replacement. It had been advertised with a rebate, so we followed instructions to clip UPC bar and send in rebate. Two days later, supposedly new video card started flickering endlessly and gave way. Newegg claims because we sent in UPC, they cannot take it back. Could I possibly be in the twilight zone? They tell you to send in UPC for a rebate but don't tell you that makes product unreturnable? Highly deceptive, can't believe this isn't illegal. What a bunch of jerks. Never will buy from them and wish as so many customers did, that I had read the numerous terrible reviews. The worst part of this was this was a unit that my 11-year-old son saved up $200 for a long time to buy. Ridiculous and heartless.

This company made a quantity error on their Ebay listing. They admitted to their listing error. They did not and would not issue a partial credit because of the error. Rather they kept "delaying" the refund stating they were "in the process" of issuing it... Too much time passed and they were unable to process the refund. They know this. DO NOT... DO NOT... BUY FROM THIS COMPANY!!! DISHONEST!!!

Thank you. I understand the refund is being processed now.

I ordered an open box item and it did not work. I did the online RMA and it told me 3-4 months for a replacement part so I called the joke of "Premier" customer service to see how I could get the item sooner. After overcoming the language barrier, I was told to buy a new one at full cost and wait for a shipping label and new RMA for a refund vs the exchange I had previously got. I tried for months to get his label but could not break the language barrier. They hear one word in a sentence they understand and read scripted responses until you say yes.

Returned a refurb desktop computer for a replacement. This computer would turn itself on daily at the same exact time, quite scary. The hard drive was noisy and from my experience on its way out. The Windows OS authorized number was not given. With the computer, I received the China made cheap keyboard and mouse. I never opened up the keyboard package. Returned all items, as well as, my wireless mouse's USB adapter still in the computer's USB port. Called Newegg about the USB adapter, and get this, they found it and returned it to me. Well, TY. But then they fabricated a story that the keyboard was missing thus "Incomplete Return". I have searched my home and there is no keyboard in a box lying around. Why would I knowingly keep their keyboard? I am overrun by keyboards as it is.

I ordered a refurbished, hybrid laptop. It's fine, but the whole experience was terrible otherwise. I paid $5.99 for three-day shipping, but once I got tracking info (which was not actually sent to me via e-mail until the package was already delivered; I had to contact Customer Service to get it), the delivery date was a whole week out. They do not mention during checkout that 1-2 extra days will be tacked on for "packing and processing." I immediately demanded my money back, and they refunded my shipping cost after trying to give me a gift card instead.

Customer service is horrible. They won't return anything that's been over 30 days even when it was a Christmas gift and does not work. I purchase it from Newegg and Antoline shipped it. I did contact Newegg within the 30days, but they never got back to me in time. The 30 days starts when you place your order even though you don't receive your order for two weeks. Stay away....

I recently bought a flagship laptop from newegg. ca and had a horrifying experience. I purchased the item in the middle of October 2016 and the issue is not yet resolved. They sent me a laptop that had a faulty battery. The laptop could not stay on if not plugged into the power which defeated the purpose of having an ultrabook. I returned the laptop as faulty and it went through their tech centre and they sent it back to me with a report saying there is nothing wrong and the problem had not been fixed. I called them back immediately and said they never fixed it and with the courier there and back to Alberta more than 30 days had gone by despite the laptop being in my possession for about a week. They said for this reason they won't take the laptop back again. They basically treated me like I was lying saying that the laptop didn't work when it was their incompetent tech department that never diagnosed or repaired the problem.

I ordered a Nintendo for my kid that was suppose to be delivered by Dec 20th. Not only did it never show up but we are almost halfway through January and there is still no resolution. Newegg has not refunded nor replaced the item I paid for. At this point I feel like I have been robbed.

I'm gonna start off by saying Newegg has great products and great service when it comes to getting your orders, making transactions, and overall punctuality with response times. Okay that's great and all, but where does that leave returns and refunds? Dead. It's a lost cause as far as I'm concerned. For Christmas I ordered a PC parts list for both my Gf and I. I wanted to surprise her on xmas and build her a nice gaming PC and also some upgrades to go along with my current system. The order went smooth as ever. All my items arrived on time. Everything I got was what was advertised. Great! This is where Newegg shines from my experience.

Paid $25 extra for "next day delivery". Paid another $3-5 for "rush processing". 24 hours later, item hasn't even shipped. CS offers to refund the shipping fee - which is no help. If I wanted slow, free shipping, I'd have ordered Amazon. I spent extra twice to get my item quickly as the website promised. They don't know when my item might ship - or arrive. Never again. At least with Amazon I could have reliably had it a day later. I will absolutely never spend a dime with Newegg again. I spend a lot on tech items for myself, and my business - I will stick with Micro Center and Amazon going forth. I should have known better.

I bought a printer a couple years ago from Newegg for nearly $700. All went well. I've since ordered replacement toner cartridges which have taken a long time to arrive but the pricing was good. The last cartridge I ordered creates a crum error and won't work in the printer. This is not my ordering error but a deficiency in the product or incorrect specs.

I bought a Linksys router ($300 equipment) and noticed the product has a lot of quality issues. I had to reboot the router every other day. This is not a personal taste issue, but a real technical issue. I filed for a refund with Newegg. They charge 15% restocking fee, despite the fact that I'm telling them the router is not stable. This in itself is a total scam as they will eventually resend this to the manufacturer now that I have stated there is a problem. So they scam the customer for 15%. Next I ask the agent if I can use the money to buy something else with Newegg, so as to avoid the restocking fee, if losing the business is what Newegg is worried about. They will not honor that request as well. I asked them can I at least use the amount to buy something else directly, without refunding to the original payment method. They decline to do that too.

I decided to order an item on December 15th for my fiance as a christmas present. I got multiple emails. Order received, payment applied, item shipped with tracking number. Cool. They were pretty quick. Fast forward to the next day - might as well check the tracking so I get an idea where it's at. "Packaging" okay. So maybe UPS/USPS/FedEx hadn't picked it up. I'll check the next day. "Packaging". Five days later it still says "Packaging" and when I check the tracking number thru USPS which it says it going thru it says "STATUS NOT AVAILABLE. The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later." I'm currently on hold waiting for a rep to answer the phone, I also have the live chat open. My current wait time is 42 minutes and 6 seconds. I will definitely never go through Newegg again. Recommended by a friend who's never had any issues. But this is ridiculous.

Bought a refurbished Vizio TV from NewEgg. They sent a defective unit. Got them to finally exchange it. Took them 10+ days. They sent a second defective unit. Will not accept a return for the second defective unit stating their policy is that the return period starts from date of original purchase invoice (first defective TV). Needless to say by the time they send the second defective TV, the return period was over. Due to this flawed policy they are saying I must keep the defective TV. This is a scam. Do not buy from these crooks.

Newegg.com - Horrible, Horrible, Horrible... I have been trying to get a refund for a returned item of $206 for over a month. You have to wait up to an hour on hold every time you call to speak to someone who will ask you the same stupid questions of which you have answered 10 times already. I spoke to a manager name Carla who assured me she was going to take care of the problem and send me her direct contact information. Neither one happened. The fact is that they should take down the sign that says Newegg and put one up that says Ringling Brothers because what they are running is a circus.

We purchased an Acer computer monitor from Newegg. It came with flaws (pixel issues). We sent it back the way it came and asked for an exchange. We also purchased a 3 year warranty. It got damaged in shipping and they refused to send us a new monitor and not give us a refund. We contacted Acer and they wouldn't do anything either. Even with the 3 year warranty which Newegg sent us the coverage, saying the warranty covered part, labor, and even a replacement they did nothing. They blamed us for poor packaging. We finally settled on a $390 restocking fee losing almost half of our purchase price. I can't believe a company can run this way. Beware of buying anything from Newegg and Acer. They could have done the right thing and just exchanged it, but they chose to be cheap and try to keep all of our money. Go elsewhere to purchase any computer needs.

Ordered from them and paid for the 3 days shipping... guess when my order arrives? 5 days later... So I call them and tell them I want my shipping refunded. What do they tell me? "Oh you needed to also pay for 'Expedited Processing.'" WOW really? Talk about a scam... so you pay a ton for shipping and they are trying to extort another $3 because they want you to pay them to do their jobs. Interesting. Long time customer and they just lost me for 10 bucks. Hope it was worth it.

I purchased computer parts from Newegg and was charged $59.99 for a "free gift" of a video game. They tried to explain how the charge was created as part of a discount, but the "discount" was never explained or advertised at the time of purchase. When I asked for a refund of the $59.99, I was denied. I have disputed the charge with my bank. On one order, $59.99 is subtracted from the total, therefore constituting the "discount" they believe is being applied. However, the same $59.99 charge then shows up separately under another order resulting in a net charge to me that is unchanged, all for a "free gift" of Watch Dogs 2 (a video game) that I never asked for. I asked for a credit when they said they could not refund the charge, and they likewise refused. I have been saving for over a year to build my first pc, and I was happy when I found everything seemingly affordable on Newegg.

Absolutely the worst! Spent 40 minutes waiting in a chat window only to have it shut down before agent responded! Placed an order with them and paid for 3 day shipping and expedited service. 7 days later the packages arrived. They needed to travel 700 miles from their location to mine. Could have been transported by horse faster than that. Buy from these people only as a last resort!! DO NOT PAY FOR FASTER SHIPPING AS IT WILL NOT HAPPEN!

Mr-Pung plunger being advertised with CO2 cartridge, but when your order arrives, you only get the plungers, one for the kitchen and one for the toilet. What sense does that make? How are you to use the plungers without the cartridges? Of course I called, but the person whom I spoke with had to email me 20 minutes later to say, "You have to purchase the cartridges separately". I could have purchased everything from amazon. Everyone, just go to Amazon.

I have ordered many items from Newegg but have always been disappointed with their shipping. Their free shipping is 4-7 BUSINESS days which doesn't count the 1-2 day processing time. Everything I have ordered with free shipping has taken longer than I desire. I had everything built for my computer except for one item: a CPU cooler. I placed the order on 11/24 along with an SSD. I got the SSD on the 30th (fairly swift). The CPU cooler was listed for 12/3 at the end of the day. Once it didn't arrive I checked tracking to find that it was still in Illinois traveling between FedEx locations and had been there since 11/30. I should mention it was listed as FedEx SmartPost. Ironic considering the huge logistical errors.

Bought Samsung UN50KU6300FXZA 50-inch 2160p 4K UHD Smart LED TV black (2016) from Newegg on Black Friday. I was very happy to get an awesome deal on it. It was delivered within 2 days. Unfortunately, when we opened the box there was a big scratch on the TV screen. So I contacted the Customer Care and asked for a replacement. I had to wait for 2 hours to get to talk to a representative and then spent nearly 3 hours discussing the issue, sending pictures of the damaged item.

Ordered a Smartphone off NewEgg that I needed for the weekend out of town (especially because with the new phone I needed to go through and change my carrier). As such, I ordered it on Tuesday with 2 days shipping. I ordered around mid-day Tuesday, with the website telling me with my ShopRunner membership that I would get it on Friday. Instead it was sent on Thursday and now will be arriving Monday, literally a WEEK after I ordered it. So now I'm out of town without the extra device I needed.:) Note, the exact same thing happened last time when I ordered a set of computer parts to build over the weekend for a LAN the following weekend. Didn't arrive on time and spent a lot of my week building and testing out the computer.

While prices are decent... they aren't the lowest. Support is good, but they don't want to intervene when a customer has a bad experience with a seller. The selection of parts is very good. Now for the worst of the bad: I need another monitor. The first monitor I tried to order went out of stock on the same day I ordered it. I have no time to wait for a new supply, so I canceled the order. Monitor # 2: In stock, but the seller (US Micro) shipped a different, lower quality monitor; and, it's cheaper on Newegg's site. US Micro has a telephone # that is useless, all of my many call did not go through from where I live. Consumer reports gave Newegg a good review, but I have written a lot of Customer Service training material, Newegg offers no support to customers with seller issues, they stay out. My dispute is 70% sellers, 30% Newegg. I have a complaint against US Micro filed with the BBB. I'll just have to get the monitor off Amazon.com.

I have to recommend against using Newegg.com. I have had nothing but a bad experience with their entire process, from paying, to shipping (or lack thereof). This review does not reflect on the individuals I spoke with, as they were kind and tried to help. I ordered some computer components on the morning of TUESDAY November 29th after signing up for their premier membership. I chose RUSH processing and OVERNIGHT shipping. I needed this order by THURSDAY, DEC 1. My first issue was when trying to pay. They, for some unknown reason, use a separate website for verification of credit card payments. This started as an oddity, and quickly became an issue as my payment was declined by my bank for suspicious activity. I had to call into customer service to have them resubmit after spending much time in figuring out what exactly I had to do.

I am new on this website. I did order $180 after 9 days - still seller didn't send me my order. I did cancel - till now waiting almost 32 for refund nothing. Till now I contact paypal. They advice me do not deal with them again. Paypal has 360 issues with Newegg in one month.

Ordered 2 refurbished Canon printers (Christmas presents) from Newegg on November 11, 2016 at 8:31 PM (eBay) description said "working condition". On checkout from eBay to PayPal, did not see obscure "w/o cartridge" and checked out. Then noticed upon order that stated (NO CARTRIDGES - PLURAL). I cancelled the order immediately at 8:48 PM after which Newegg stated, "out of stock". Enclosed is my correspondence on this matter. A) originally did not state cartridges missing; B) stated later that cartridge missing (which cartridge? They are supplied with 2); C) received e-mail which stated no cartridges; D) canceled immediately after checkout with eBay. Canceled this order minutes after noticing that the checkout (end).

First time ordering with Newegg and I'd thought I'd take advantage of their Black Friday sales. Everything was fine, until I suddenly received an email saying 2 of my 3 orders were suddenly voided due to a verification issue. What?? Then why did one of my orders, with the exact same information get processed with no issue? I called them immediately and the lady on the phone was able to help me right away. A few hours later, I received an email saying they had cleared up the issue on their end, but I could now reorder everything. Except half the items were either no longer on sale or in stock.

I have been shopping at NewEgg for many years (at least 15). I buy the vast majority of my computer components from them, and I have built several systems over the years. I would say my success rate with functioning components is at least 98 percent. My purchases have always been shipped and received promptly. When I have contacted reps at the company, I have always received an answer. I've had to return a few things and I got my money back without any problems.

I have just gone through a week and 15 or more attempts to order computer parts from Newegg and was constantly refused because the default billing address was not the same as the one on my credit card even though I kept changing the default address to the right one over and over. It seems that when you select a different mailing address from the billing address the system changes the billing address to the mailing address and the credit card is rejected because of this. Mind you that I had made numerous purchases to the account at Newegg with the billing address not being changed by the mailing address.

I tried to build a computer with parts I bought exclusively from Newegg.com. I was extremely dissatisfied with the level of service I received. I tried to be organized and obtain my shipment as one package to save them and myself time and money, but I noticed that several of my parts came in dead on arrival (DOA). That's fine, so I submitted an RMA claim, got some packages to ship them back in, and did so using their prepaid shipping label. That worked out alright, the day after I shipped my RMA parts back they received it the day after - BUT, it took until another week to ship me back my replacement parts since they had to put it in its exact place in their warehouse. So, I'd get a text from my shipping company, stating that they received the package, but then I'd have to wait an extra week to get my RMA replacement product. Very poor customer service.

I am a legal visitor in Florida, with a local address and an AMEX card registered at that address. However because I do not work in the US I do not have a social security number so I cannot open a local bank account. Never a problem with my credit card though except with Newegg. I ordered a computer from them for my Florida home, but they refuse to sell. Phone and chat contact did not help to resolve the issue. I am treated as an alien, so I am upset. I will suggest the EU to give the same treatment to US citizens when they live in Europe for some time.

So I got a printer from Newegg. A few days later found it on Amazon for 120 less. They say they don't always honor price match for all items but for 1 time exception would give me 1/2 the difference back as a credit! Now I have to lug a 40+ found printer back down my 3 story walk up and bring it to UPS, return it, and buy another one from Amazon. It's a huge hassle. I will not be ordering from Newegg again and stick to tried and true Amazon.

I ordered an UPS battery backup from Newegg. The box was delivered to me from FedEx. The package was clearly taped up like it was a used product. The box was also damaged. When I opened the package, the product was not even packaged like a new product. There was no plastic around the product, the power cord was not tied and the AC wall adapter was badly damaged. This product was heavy and should have been double boxed. I contacted Newegg through a text chat. I spent close to two hours trying to get this resolved. Newegg told me they would have to file a claim with the shipper even though they sent me a used product. They told me it would take several days to a month to reach the shipper. All this time, I have to pay for a used, damaged and defective product that does not work.

Hi guys, I live in NYC and I've ordered a monitor at 2:30 am. and I've got that monitor the very same day around 4 pm; the delivery was nice a fast (it was 25$-worth same day + 3$ rushed order; I've applied 30$ coupon from their web page, so it essentially covered the delivery). Really what I wanted — BenQ GW2765. A new box, all cables are in (even a VGA and DP cables). No problems at all. I felt need to write this review because this web page is full of bad reviews and I thought it would worth mention that sometimes they do their job in a great way.

I spend about $60,000 a year for my business on electronics, most of which used to be spent at Newegg.com and Newegg Business. I have requested Net terms with Newegg on multiple occasions and have received denial after denial. I have heard excuse after excuse, "You haven't been in business for over 5 years." (Yes I have). "You don't have enough credit or references." (I have many references multiple Net term accounts.) "We don't do the approval, a 3rd party does it for us". My personal favorite: "You need to create a new account, we can't add a Net terms to your existing email address", comically I did create a new account and still got denied. They refuse to respond to my emails requesting status on the Net account, no call backs, no replies. I'm done with Newegg. Amazon seems happy to take my business and they appreciate me as a customer no matter if they are "Too big to fail" or not.

We purchased an Astro A40 headset from their website, for over $150. When it arrived, it did not work properly. Our attempt to return the item has resulted in a 3 week battle over sending it back to the manufacturer for "repairs". As a new item, we should be able to return for at least a store credit. Our email chain continues and there is no resolution as of yet. Be warned if you have a problem. They will email you at midnight US time and you will respond during the day and you won't hear from them again until midnight the following day at the earliest! Communications take forever!

I ordered a 9SIV01U4XC8391 CyberPowerPC Gamer Supreme Liquid Cool SLC8320AD Desktop Computer, Intel Core i7-6700K 4GHz, 32GB RAM, NVIDIA GeForce GTX1080 8GB, 3TB HDD + 500GB SSD, Windows 10 Home. They sent me a cheaper model a CYBERPOWERPC Gamer Supreme Liquid cool model CPW-SLC9600. Totally different Computer. Now they say they are out of the model I ordered. Said they would look into it to see if they can find my original item I ordered. Said it would take 2 days. Never ordered from Newegg and unless they clear this up to my satisfaction, will never order from them again. Not like Amazon's customer service.

Don't deserve any stars!!! They have brought GREAT mental anguish to my family! I sent them a motherboard and CPU for store credit. They claim they didn't get it, and to file a claim against the USPS which I can't because they say it was delivered perfectly fine. Newegg STEALS parts and then makes customers get their money back by having them file claims against the USPS. MY post office is not allowing this to happen anymore. I have filed a BBB report against Newegg for full credit vs. store credit. I NO longer trust Newegg they are THIEVES!!! I want them reported to local police and I will keep on reporting them to my local news stations in Chicago who do special reports on FRAUD!!!

My experience with Newegg does not even deserve 1 star. If the product you received was not fully functional and needed to be replaced or returned, prepare yourself for a horrible return process and it might or might not resolve your problem. It will take multiple phone calls with multiple customer representatives, and multiple explanations for no immediate solution to the problem. The first call will ask you to call back within a few days, and then another few days, and next thing you know, you don't know when you will get the replacement or refund. This is the first time I buy anything from Newegg and it will be the last time. To everyone who is reading this review, if possible, take your money and spend it somewhere else that actually care about you as a customer.

Loved the first laptop! It was everything I had hoped for, then the blue screen of death. They had sent it refurbished with virus included, so Newegg said they'd replace it and they did. With a computer that had a shot battery, internal screen burn, pictures were blurry and faded and it was a smaller screen that what I had that they were replacing for the same amount. Now they don't want to reimburse me and take this one back. Even if this SECOND laptop had worked fine and battery was fine, it was a smaller screen, no camera and lesser quality than the one they were claiming they'd replace. Replace means [same as] NOT better than nothing for the same price.

Let's keep this short and simple. 15 years ago growing up in school, Newegg was all that and then some. This is where you go to get your pc parts. No questions asked. 15 years later, now... I recommend never buying a single thing from them. There's just no point. They do everything wrong. The customer service is the worst I've ever seen. Their prices are the same as everyone else's. The return system is slowing and more frustrating than anyone else's. Their website servers are just bad compared to other websites and their servers are just slow. Their processing speeds are the worst in the whole planet along with their actual shipping speed. Takes me weeks to get something 1 state away, where even any other website would get it to me in 1-2 days like actually how it takes. I've never had one on time shipment. Price changes everyday. I see something I want, bookmark it, 2 hours later it another 10 more dollars.

Placed an order almost $15k for work and many items were not available in their inventory after the $15k was cashed. It has been 3 months and they have not issued a credit and there has been ZERO communication from Newegg.

I went online about a month ago to purchase 2 generators totaling in over $2400.00. There were difficulties from the beginning. When I finally completed my purchase and ordered two day shipping, the purchases never came. Neither did the refund. After logging many hours on the phone, I still only have half a refund, no generator, and no explanation of why any of this happened. Worst company ever.

About four weeks ago I ordered a AMD FX-8350 Black Edition Vishera 8-Core Processor. I received it, opened it, examined it, and put it in my PC. It started overheating very badly. It wouldn't go over a certain temp though so I monitored it closely. Eventually the temps started to rise higher and higher until it got to dangerously high temp of 83C and my PC shut off to prevent damage to it. I had had my Motherboard for a while and wasn't sure if that any anything to do with it so I went a bought a much nicer one. Then second I hooked that processor up to the new MB it started overheating.

I purchased 2 iPhones for my children from Newegg.com. I ordered 2 16mb phones and got 1 that was 8 mb. No refund for the difference. Next my son's phone reset and can't be activated again. iTunes and Verizon both said it's something broken with the phone. Emailed Newegg and was told there's only a 30-day guarantee. We only had the phone for 70 days/2 months. I would not buy another thing from this company. There is no support or pride in their electronics /after 30 days. Anything can happen. Don't buy from Newegg!

Received my Trinity opened and broken and was not the model advertised. They were advertising the Trinity Pro which is a totally different model than what I got. Tried returning it. Thought the seller was providing a paid tracking only to find out that I had to pay for my own tracking number. After 4 days called Newegg and the rep stated that they (Overstock deals) Received my return and to expect a return on Friday. 2 hours later Received a email that the vendor voided my return. Reason "Never Received". This is so fraudulent I can't even handle it. Numerous calls to customer service and all that they can repeat over and over that this is not their problem. HOW CAN A COMPANY SAY THAT THEY VOIDED IT WITHIN 4 DAYS NOT RECEIVED!!!??? They obviously got it, saw there was no tracking and lied about getting my return. I will never do business with this company again! I want my money back!

When I placed an order through eBay, The merchandise Newegg.com sent me an email to void my order because my credit card information does not match. I used PayPal to pay and I confirmed with PayPal that the money has been reached to newegg.com Besides, Newegg.com would never able to get my credit card info because PayPal would not give my credit card info to Newegg.com (That's the only good thing about using PayPal). The worst part is that I had a U.S. 10 coupon from eBay to use it the same day to make a purchase. They asked me to re-order again but my U.S. 10 coupon is gone. I asked them to give me an exclusive link to make the purchase to offset the U.S. 10 dollars. Newegg declined. What??? Newegg.com would give me a 10 dollar credit to make the purchase next time.

I ordered a graphics card from Newegg as their website claims "Trusted and Certified" along with "Low Prices on Quality Products". Well that might be true. Just not quite how you'd think. I'm certain they're trusted and certified. Trusted by the owners to make them money, and certified to be a pain in the ass when you need something fixed. Live chat is a joke, as it's quite clearly a chatbot that is responsive based on your choices leading up to the chat opening. Things that a human would easily understand are misunderstood due to the identification of keywords that are programmed into an algorithm that seeks keywords and generates generic responses that are slightly tailored to the current user.

Said they would ship in 1-3 days and after 5 days did not hear anything. Called Newegg and they said it was a 3rd party and they would contact them about my request to cancel the order.

On 8/22/16 I placed an order for two items: a CPU @ $319.99 and a CPU Cooler @ $39.99. The order totaled $359.98, and I paid the total amount with PayPal. Almost immediately I received what I've come to know as standard emails from Newegg and from Paypal - Newegg confirming receipt of my order and PayPal confirming that I had placed an order with Newegg in the amount of $359.98 and advising me that the money would not leave my account until Newegg processed my order.

I ordered a TV streaming device - suggested by my husband's coworker. So I ordered it. IT must have come from China, because it took almost a month to get. I decided to return it after having it about 2 weeks - and the site says I cannot return it - IT'S been too long... REALLY WTH?? It took over a month to get, so I ordered something on Amazon instead, and now it's too long to return it. I Will NEVER order from them again. I never even opened the box.

Stay away from Newegg based on internet reviews and my experience. I have been in a battle for near 30 days trying to return a defective product sent via a firm they use. All goes through Newegg until a problem arises then not their concern. After multiple emails stating a refund was issued I get confirmation it was issued today and for the incorrect amount. They ignored early requests I sent as to getting a authorization number for return.

Just HORRIBLE customer service. I ordered a desktop PC which was supposed to be delivered in three days (and which I paid extra to have delivered in three days!). Tracking number was sent to me but there was never any tracking info available on FedEx's website. Now, the day prior to the original scheduled delivery, I get an email stating that the delivery won't be until next week, which is over a week after the initial order. This pretty much screws me, as I needed the computer NOW, not next week. Called Newegg who said there is nothing they can do, and blamed it on their "third party off-site shipping vendor warehouse" or some such crap.

I paid for 3-day delivery option for 3 55 inch TVs since it was for a time limited project and paid extra money. However, they deferred my delivery and will deliver them with standard delivery anyway due to their delivery system issues. No refund were offered for failing the 3-day delivery. Very disappointing service - they value more on their profit over customer satisfaction.

Chief complaint... Return Policy. Buyer absorbs return shipping, not to mention, original shipping also. Poor pictures in listings. Vague responses and replies on questions. EBay is straight forward, very great buyer and seller policies. Customer/consumer generally satisfied. PayPal also backs the buyer up most every time.

I have purchased a great deal from Newegg over many years but recently I've decided this will be no more. I had ordered a motherboard awhile back for an HTPC project I was building. After I placed the order, I decided instead just to buy a fully assembled computer for the task. My fault, so I didn't try to return the board. I just left it with my many parts and didn't think much about it, then decided I would just sell it on eBay. The buyer opened it to discover that there were no accessories and five pins in the CPU socket were bent, so the board was trash. I felt bad not having checked it myself so I went to Newegg and ordered another, the same model as a "gift" and gave the name and address of my eBay buyer so it would be sent directly to them.

Newegg shipped to me expensive graphics card with time limited rebate and postal package in which it arrived has showed signs of significant impact damage. Newegg customer service then agreed that we see does the card still work and return it if it doesn't. Customer support was slow to respond. At no point did agent warned that I would have to choose between submitting rebate and keeping right to return non-functional item. When I had multiple problems with the card including failure of the fan blade, they used the fact that I have claimed time limited rebate (which required UPC code) to refuse exchange and point me to manufacturer, in full knowledge that manufacturer may charge me for repairing that type of damage, and without any hard commitment to cover costs of repair. Spent a lot of time working with support, didn't got impression that customer satisfaction was focus.

I ordered several times from newegg.ca, which works with newegg.com and I have only great experiences. First order I screwed up and got the wrong cpu. My bad. I shipped it back and as per their policy, I got store credit. Ordered the correct cpu, received all parts in a couple of days. Re-ordered more stuff, received super fast. Called CS for help with my return, very helpful.

Downloaded Web Root software from NewEgg. Download failed and initially NewEgg said "Not Refundable"! NewEgg just sent a email indicating that they would refund the charges. Congratulations to NewEgg and the heck with Web Root software, will never buy their software again! NewEgg revived my hope and I will continue to buy and recommend them.

I bought 2 days ago a fury X graphics card for my pc about 5pm Australia time. I never received a confirmation email neither my order history on my Newegg account had an order or something. Just empty. I said maybe it needs some time, so the next day still nothing and I started getting confused and I could feel that something was wrong. I made the payment through my Paypal account $660.07 AUD. I contacted Newegg first through their live chat thing. The lady told me that she cant see any order even though I gave her all the info she asked.

Their LiveChat is a complete joke. It seems like they're manned by robots. The livechat representative was treating me like I was some kind of suspect. At least that's how I felt when they found out that my account was blocked. So last night, I got an email saying that my account got suspended. But I haven't even logged in in years. I told the LiveChat person asking why my account got suspended. She just told me to make a new account to place another order. Uh hello?! I'm only asking why my account got suspended? I haven't even ordered anything in years. If anything, I wish they would delete my email so I wouldn't have to keep getting emails!

I ordered a Fellowes 8017801 Designer Suites Compact Keyboard Tray for my keyboard and mouse. Item arrives and upon grabbing it. I heard what sounded like loose screws in the box. Upon opening the item the main unit that mounts to the desk and is supposed to be tension loaded fell apart. Upon reviewing the instructions the parts in the inventory portion showed none of the parts I had.

I purchased a cell phone through Newegg.com for my mother in law. Found out afterwards it was being shipped and handled in China not by Newegg. Arrived defective about 3 weeks later. No manufacturer name anywhere on the product not even inside where the battery is at. No warranty of any kind with the item. Informed Newegg about the problem and have not heard from them since. Posted a review but even that has not been posted on site.

Item ordered on JUL 01. Immediately realized should have ordered from Amazon because Amazon had same item at same promo price, free shipping, and earlier delivery date. Called NewEgg and requested order cancellation. They could not guarantee cancellation ("We'll try...") and advised I had to wait until later that evening for email with order status. NewEgg emails notification later that evening that item already shipped and I abandoned my plans to order from Amazon and waited for NewEgg item to arrive. Item damaged during transit by FedEx (per Fedex tracking) and returned to NewEgg by FedEx (I did not refuse the item; never reached my address). Called NewEgg for replacement order at same promo price. Item now off promotion and back to regular price at both NewEgg and Amazon.

Newegg has always been a good company for buying products. Right up until the product is DOA, defective in some way, or just generally needs to be returned. Did you know Newegg says if you try to put a piece of hardware into a computer and find out it doesn't work or is defective means you broke it. That's right every time you use what you buy if it doesn't work it's because you broke it. Because "physical damage includes but is not limited to, improper handling, permanently altering a product or any other type of damaged sustained due to irregular usage." They misrepresent the card as pci e 3.0 16x when it's 8x and I should contact the manufacturer because I can't return it now. Which is what they use to try to get you to never get a refund or RMA.

I needed this computer by 6/25/16 but they lost my "Rushed" order so I reordered it and when I received one item it was damaged and they replaced it. No problem even though it cost me days of lost business. Now my main problem is that I order $140 Windows 7 professional CD and it never came with the product key as they claim it should've on the envelope. They told me it could be inside the box and it wasn't at all. I had to go out and buy another Windows 7 because I have clients who need blueprints done at a certain time. This is the real world and there are deadlines that have to be met. I ordered this computer about 1-2 weeks ago and I still haven't been able to use it because they sent me an operating system CD without the product key rendering the item completely useless.

Have 2 kids going to Va Tech and they did ample research in choosing a computer that met the Engineering specs. When we opened computer to our surprise the keyboard was completely unreadable... It has black keys and dark red digits! I would never imagined a computer that did not have a readable keyboard... unless it is using the back-lit feature... The boxes are like new and nothing was downloaded but the return policy will not allow even an exchange w/out losing 85% paid, shipping cost and huge restocking fee. VERY DISAPPOINTED W/ NEWEGG WITH what I found having poor customer service.

We ordered a HP computer and online it said Windows 10 Pro. We get the computer and it has Windows 10 Home. I finally found a 800 # to call them and they even admitted that what was advertised on their website was wrong and it was updated to the correct wording, but they still would not honor what they admitted to and just gave us a refund and a 50.00 credit to use on the next order of 200.00 or more.

I received a DOA item. Upon contacting Newegg's customer service department I was surprised to find out they would not send me a replacement without charging me a 2nd time for the same item. Otherwise I could wait until they received and processed the item, then once approved send a refund or replacement. This would easily add two weeks when I paid for 2 day shipping. As this was a part I needed quickly Newegg does not see it that way, and have completely alienated a long term customer. Good luck in the future. I have no interest in doing business with a company that cares so little about their customers.

I ordered a new phone from Newegg after mine broke. It was ~$680 phone and was due to arrive in two days, just in time for an upcoming trip (where I needed a phone). Came home, didn't have anything at my house. Called customer service. They said it should have been there. Opened up a claim and said I'd be issued a replacement or refund. Heard back a week later saying I needed to file a police report. I did so. Still haven't heard back from them and still have no refund. I dispute the charge with my credit card company and they deny my claim despite having a police report in hand.

I ordered a Microsoft Lumia 650 windows phone about a week and a half ago. When the phone arrives I take it out the box, it takes 45 minutes to turn on, then gets the sad face. The dumb phone was bricked, mind you it was brand new. So I tried to start a return online which just keeps putting you in circles. So I call and stay in the phone for a half hour, the guy says he can't return it because it's opened. I'm like, "How in the world are you supposed to check if the product works?" He gives me 21 questions then says he will give me store credit, I say whatever. So I get the email a couple hours later saying the shipping label is on its way. So 3 days later a different CSR writes me an email saying the phone is non refundable and they have basically the same crap the guy on the phone says but in email form. I said eff this. Utter ridiculousness.

Newegg came highly recommended to me by a tech friend of mine so I decided to buy my next laptop through them. I talked with one of their techs & based on his recommendation I purchased an Asus laptop. When I received it I went through the set up process and was surprised at how slow it seemed to be. The first thing I did was set up the Wifi and went online and again was surprised at how slow it seemed to be so I opened the Task Manager and was surprised to see the CPU & Disc usage were at 100%. This was on a Sunday & Newegg was closed so I called Asus & they instructed me to do a factory refresh which I did & ended up with the same problem.

REALLY? We live in a day and age where when you buy a $1,000 laptop and it comes in NOT working, they won't even replace it OR allow us to send back for a refund? I took the time out of my day to ensure they get this feedback, which they deserve. I used to buy many items from them a long time ago, now they are a JUNK company. Purchased an ACER laptop from them and it locks up at Windows install. They refer me to Acer. Acer refers me to them. It's a loop, neither wants to take responsibility for a faulty laptop. NEWEGG DESERVES THIS HORRIBLE REVIEW. Hope they go out of business, we do NOT need a company like this selling online.

I have been a committed Newegg buyer since January 2008. Even knowing prices were cheaper on other websites I still stay dedicated because you were also reliable and trustworthy. My recent order "Order #**" change my entire opinion of Newegg and now makes me look elsewhere for purchases. Order #** is listed as "Item#: N82E16819117676" a Intel Xeon 2760 v3 (Socket 2011-3) "refurbished” for $174.00. This is obviously a great great price because this CPU sells for $1,200. I honestly thought I found the "Golden Egg" or "Hidden Gem". Along with this purchase I order supporting component like 128GB of DDR4 and a ASRock X99 Extreme4 motherboard. My goal was to build my new 24 core 128GB ram VMware workstation nested lab environment.

I have used newegg.com for thousands of dollars worth of purchases. Their website is very user-friendly and always has items I am interested in. Their customer service is phenomenal. I have had both phone and live chat sessions with them, and have always come to a positive conclusion. Only complaint is that live chat can take quite some time to get into a session, but it's fine to have in the background so it's not an issue. I am very happy with and will continue to use Newegg.com.

I am deeply disappointed with the service level of your warranty provider Service Net. I opened a ticket on February 5th 2016 and have still yet to receive any word on when my replacement or check will be in the mail. I do realize that this is a different company, but their actions reflects very poorly on your business. When I first submitted my claim I was going to immediately once received my reimbursement money order a new phone from your business. There is no way a simple cell phone service repair should take over 3 months. This level of service is unacceptable.

I purchased a refurbished printer for $50 along with a 2-year replacement protection plan ($14). The printer stopped working shortly after receiving it. After spending many hours trying to get this thing to work I contacted the company handling the replacement plan MYSERVICEPLAN.com. I discovered the plan did not go into effect for 3 months because of the manufacturer' 3-month warranty (which, I also found, was already expired at the time of purchase.) So, believing the item would be fixed or replaced. I waited the 3 months for the replacement plan to kick in. After shipping the item to them, I was given a NEWEGG GIFTCARD for the purchase price of the item.

Both Rella and Dave were great in reviewing and helping with all issues at hand. The problem has been resolved. The customer Service is great, policies of Newegg are not, but I'm not Newegg. Newegg should be more than grateful to have these people on their team!

I've placed several large dollar orders with Newegg in the past without any problems, so when they shipped a $12 cable to a previous address of mine instead of my current one, I was sure the problem would be reconciled efficiently and without much to do. I WAS WRONG. I was first forced to check in on that previous address and see if I could find the shipment before they offered a $9.99 gift card to repurchase another $12 cable. This gift card would take 1-2 business days to get, plus another 2-3 days to ship and receive (and another $2.88 of tax and shipping costs out of my pocket).

I ordered a flash drive on May 3, 2016. I put my new address in on the billing page. I didn't know I needed to change the ship to, it was my old address. Just a few minutes later I was looking to see what the shipping charge was because it was supposed to be "free". It charged me $5.95 for shipping. I called and complained about that and noticed my ship to did not match my bill to. I had trouble on the phone hearing this rep. She asked me if I was listening. I replied I couldn't hear her. After that, she was a complete snot.

I ordered a NEW Skylake processor ($246.98 after taxes) and received an open box damaged processor. I submitted an RMA and mailed the defective merchandise back. Newegg inspected the item and the RMA was Refused for precisely the reason I created it... the item is DAMAGED. I would not order an open box processor. If this one had been looked at/inspected it would have been clear that the processor had been destroyed.

It was a really bad shopping with Newegg. I bought 3 boxes copy papers from Newegg on Apr 17, 2016. After one week, I still did not get my items and the tracking number showed the items had been delivered on Monday, June 15, 2015 10:02:00 AM. I called Newegg. They just sent an email to the 3rd party seller on Apr 25th. There was any responses after that. Then the nightmare started. I kept calling them, they just said contact with the 3rd party seller called "Grand Crayon Office Supplies" and never got responses. Finally I cannot wait. Called them on Apr 30, 2016 for refund. They told me they still need to wait for the seller's response. I called them on May 3 again. They said they cannot refund to me because the seller did not response yet. I have to wait. It's the first time I met this dishonest online seller.

Newegg promised rebate. I called them three times for it after waiting patiently for many months but was told by their rebate center: "although you did nothing wrong, we cannot mail you the rebate check." A company that does not keep its promise to customer. Newegg is not trustworthy.

Got a motherboard and didn't see that it was an "open box" item. If I HAD seen that I would have gladly paid the additional $20 for a CLOSED box item. In any case, as suspected, the motherboard came and someone had pulled off heat sinks and otherwise damaged the socket so it was completely useless. I got an RMA and sent it back. They RECEIVED it last Friday and my RMA JUST went out of "Inspection" today. At this point I can wait for another week while I have over $1000 in parts just waiting for a motherboard or cut my losses and buy another board from someone else and suffer the "restocking fee." I just bought a new power supply since I have a couple of extra video cards and went with Amazon because Newegg could not guarantee that their shipping on a NEW sale, when I PAY EXTRA for 3 business day shipping, would get here on time. In chat the girl said it could be up to 5 business days.

I received and accepted offer for 1 year premier membership on 3/29/2016. On 4/21/2016 I received an email that my credit card would be charged $49.99 on 4/28/2106 for the membership. So by Newegg calculations 1 year is now 1 month. I did online chat and agent couldn't even find me by my account number but was able to cancel online. So don't be fooled into accepting a free membership!

Bought a computer except it was a DOA (dead on arrival). No biggy. They sent me a RMA in a email to print and send back... copy/pasted right from the email. We have also created a return shipping label. "To access and print your shipping label online, please click the link below: Return Shipping Label. To find the nearest shipping carrier's store or drop off location, please click the link below: FedEx Locations, UPS Locations."

NEWEGG BLOWS. The other shoe has dropped and NEWEGG will never see another dime from this geek. Bought a motherboard last week (the last one I bought from Egg was DOA) that was supposed to arrive tomorrow, so I went to Newegg to check the status and there was NO ORDER in my account. Huh? The $83 bucks was definitely removed from my bank account... So I popped over to my email (not easy when your PC is broken) and there was an email stating that the motherboard I bought wasn't really in stock and that they will not be sending it. Newegg is closed on Sundays. My bank isn't though. So I filed a claim against Newegg to get my money back. U.S. Bank is awesome like that. : )

First time dealing with this joke of a company. Obtained the Newegg credit card to take advantage of the 12 months same as cash. Placed one order with them for about $3000 for components to build a PC including a 4K Monitor. I get a confirmation from them saying my order has been placed. I go on the site to check the status and see they split my one order into 3 of their orders. Now get this one of them shipped and the other two were voided. Huh? Called customer service and they said one was voided because the credit payment did not go through. Huh? Again I placed one order and over $1000 of it shipped. Same information, same card number, again I placed one order. They told me to call the credit card which I did and they told me the charge did go through. Then I called back again and the next story I got was it was voided because the information was not correct for the second order/shipment.

Purchased the refurbished MacBook in March 2015 for over 1000.00 dollars. Also purchased a warranty. The first MacBook did not work, so I sent it back and they sent another one. This one worked for three months, but I was not able to run the Apple OS system on it because the computer was too old. It crashed three months later. They refused to give me a refund or store credit. I was told I would have to deal with VT Services their warranty company. I sent the computer in to VT Services three more times, the computer were old dirty with electrical tape used inside to make repairs, but the inside was very dirty after coming back from VT Services. Currently the computer has crashed because it has the Apple OS Yosemite and is unable to run it.

So, my husband bought a refurbished PC from Newegg last year and it runs great. So I thought why not! I will do the same! So I did. Firstly they sent me a electrical taped up power cord. I should have returned it then, but I spoke with customer service and they gave me a 15$ refund to get a new cord. I use this computer MAYBE 2 times a week as I work so much. Now, about 2 weeks AFTER the warranty expired... The PC flashes HARD drive failure errors! So I checked the connections to make sure they were tight. Guess what I found? The entire DATA cable and connection port are damaged. FURIOUS! I bought a exact model replacement motherboard from them because I could not find it anywhere else! They should at least refund me the cost of the new motherboard since they seem to be good at selling defective merchandise.

I am basically rewriting a review I just read which is how I found this site. The return process is a sham: They lie and say you returned the wrong item, that it will be replaced instead if refunded, that they will get back to you soon, that they cannot find the emails confirming receipt that their own company sent me (I forwarded them their own emails at their request, and then they rejected my return anyway). I am fighting them through PayPal and will call the attorney general next. I am appalled. I have bought from them before and never knew how dishonest they are. Never again! I will pay a lot more to go to any other competitor. I am really beside myself at this company.

I purchased a hard drive from Newegg and upon arrival the SATA connector was loose and not working. I contacted Newegg and did an RMA due to a defective drive. Once they received the hard drive, they said they couldn't take it back because the hard drive connector was broken. Hmm, why do they think I RETURNED it. I can't accept a broken hard drive. I always tried to follow up and they would not budge. I am currently going to dispute the charge since it was on a company credit card. The only reason I bought it was because it was in stock and we needed it immediately as it was a part of a repository for our backups. Lesson learned, buy from Amazon next time as they have excellent customer service. Newegg needs to work on their return policies.

If you buy from Newegg, just know that you won't be able to return or exchange anything you buy. They sell name brands but offer ZERO exchange or refunds. Their staff intentionally misleads to drag out the return/exchange policy. Newegg is a complete JOKE. If I had read a review like this I would have paid 1.5X to support local and to avoid these complete **. NEWEGG is order only, not return... Scam.

Bought an ACER Predator Z35 ($1,100). Gaming monitor from Newegg using their Synchrony credit card. The next day, a tracking number was created and was marked "shipped" and in transit from their website. The next day I looked at the tracking number, this time from UPS and saw the monitor was going to be delivered that day. Waited all day for the UPS man and he didn't show up. So the next day I looked at the tracking number and saw the monitor was still scheduled to be delivered the previous day. Last time I checked, time machines don't exist.

On 3-14 I ordered a delivery for next day via ups. I paid $57.00 for shipping! On the 15th I checked the status and it said preparing shipment. I called and was told that my order was placed after the cut off which is stated nowhere on the website. She told me that it was "understood" or "implied". No it's not understood if you fail to put it on there. FYI: She said the cut off is 12:00 pst for all shipments. (Mine was placed at 12:30pst). Fine. So she said it would be shipping out today (16th). I called and of course it still has not shipped. She said it was on hold at a 3rd party vendors warehouse! Mind you I still paid $57.00 for SHIPPING! I will never order or recommend this company!

I purchased an iPad. Upon receipt the battery was dead and it would not take a charge. I contacted the warranty department and they had me ship it back to be fixed or replaced. It took one month. A replacement was finally sent. Upon receipt of the 2nd iPad, it was also battery dead and would not take a charge. Newegg informed me to sent it back along with the packing slip for a refund. I mailed it along with several other packages that day. The iPad was the only package to get "lost". I have contact Newegg NUMEROUS times and am told that they have scoured the warehouse and both offices and cannot find the package. They said they cannot issue a refund on something not returned. I don't for a minute believe it was lost in the mail.

In the package I received from Newegg they sent me a “Thomas the Train” toy instead of the Hauppauge Tuner I had ordered. Long story short, it took over 40+ days and 26 emails before I ultimately had to go to PayPal to get my money back.

After waiting for hours on my call back, I decided to use the social media platform. In response to my tweet, I was given a different email, and Eugene from the social media department was able to refund shipping and $25 off my order. He also said that my email will be forwarded to the supervisor of the employee that lied to me about my package's delivery. Live support finally called back over 3 hours after making my initial call. Package arrived Monday.

I purchase an Intel hard drive from Newegg just prior to Christmas. The drive was defective so I returned it and ordered another one. Because the original drive did not have the box they have been refusing to refund my money. They claimed that Intel would not take it back without the box. I have talked with Newegg's customer service at least 10 times telling them they can't resell a defective item, thus the box didn't matter. I called Intel directly to inquire about the box. They said that has never been their policy (returning items without the box) and that Newegg was lying about it. I challenged Newegg and they still refuse and are sending the defective unit back to me (I guess to use as an $800 paperweight). I would never buy anything thing from these crooks ever again. Amazon, Best Buy, etc. would never have treated me this way.

I normally never take time to complain about a company as I just usually never use them again but everyone needs to be aware of this little issue. My orders showed up on time and then 3 days later my credit card starting get fraudulent charges against it!! Coincidence??? I stopped believing in that BS years ago. This card hadn't been used in many, many weeks and then like clockwork after my order was delivered here they came. I would never, ever use these guys again for any reason! I will tell everyone I know this story every chance I get. This was NOT coincidence!

I'll never do business with them again. I bought two Dell monitors. Less than 30 days later only one works. They won't take it back without the ORIGINAL box. Who can keep every box? To my surprise the box was still in the garage (being lazy paid off this once - lol). I sent it back, but who knows if I will ever get a new one. I don't trust them at all after the way they treated me on the phone and online chat. I wish I had bought somewhere else.

I had ordered a 500 watt power supply and waited for 10 days. I thought that the shipping was just going to take a while even though it said the shipping would take 4 to 7 days. I contacted them today and asked to get some information on the shipping. They then told me that they had received my request for "a refund" and the process was done all by itself. I then contacted them again saying that the only way I would be satisfied if they give me a 600 watt power supply and with the best shipping they have. They still haven't gotten back to me. So now I just have to infer that they wanted to steal my money because they never actually shipped my product. They said that I won't get my money back for another 3 to 5 business days. Needless to say I did not had a good experience.

I purchased two top of line ASUS Laptops on Newegg. After a month or so of use, the HD graphics would cause the screen to go black with purple lines on one and the video would freeze up on the other. I reinstalled the HD drivers numerous times and even installed an older version of the drivers but no luck getting the problems to go away. One they returned for a full refund, inside their normal return window. The second was with my business partner out of the country. As soon as he returned I tried to send his back. They told me they could only give me store credit with Newegg because it was outside the window.

I have bought a digital piano with the order number ** at the last day of 2015. I received the piano without a power adapter. After that I contacted with the customer service and they sent a message to the original seller and they could not receive a response. Then they decided to send the missing part themselves with the order **.

Do not order from this company! I ordered a Macbook Pro and the seller admittedly sent me a glass pan and a coin bank!!! Newegg issued me an RMA and I paid for the shipping cost out of pocket! I was told I would be refunded for that cost as well. After I shipped the item back they told me my RMA was denied! But the day the RMA was issued I was promised a refund for the full amount I paid of 1236.38 plus the shipping charge of $37! I still have not gotten a refund because Newegg does not care about their customers! They do not value you! They will take your money! You will not get your item or your money from them!

Admittedly, it had been many years since I ordered something from Newegg.com, and I assumed things would go well. They did not. I ordered two things from them which ended up being me ordering from two different third party sellers. One is shipping my product on a boat from China. There was no indication my order would be placed internationally. Now I have to wait. My other product never arrived. The post office said that the company shipping it filled out an "Undeliverable Address". Did Newegg or third party seller do ANYTHING? No. I have been writing and calling for days, and the best response I can get is "It's a sale from our marketplace, Newegg isn't responsible." Totally unprofessional, and I will NEVER use their site again. They could be selling new laptops for a penny and I wouldn't waste my time or energy. Am advising all I know to use other sites or pay extra money to get things at a brick and mortar store.

Okay, Newegg finally came through and gave me (not a refund as they told me they would) a store credit which I decided after all the fighting I could work with. What I really don't like about this whole situation is how I was called a liar about what I had told them about the product being faulty and being damaged.

I contacted the company which took 35 minutes waiting. My credit card had been compromised and was trying to get the info of where it was shipped to. They would not give me the information. They were more concerned with protecting the scumbag that stole my card info than taking care of me. They said it was the credit card company's fault for authorizing the purchase. I had to wait an additional 15 minutes to talk to a supervisor who didn't seem too concerned about my situation. Customer service is not this company's strong suit nor is security of people's credit cards. It's bull that scumbags do this and these companies let them get away with it.

I ordered a $1600 computer. During the checkout process I was not offered the option to require a signature upon delivery. I called FedEx to have it changed to be picked up at their hub. They said Newegg had to make that request. I called Newegg and they said that since I was first time customer and hadn't spent enough money on their site that their "policy would not allow them to make that change." Now I have to worry that the PC will be there when I get home from work. What horrible customer service. This first time customer is now a last time customer.

We ordered a Samsung Galaxy Tab S 8.4 (refurbished) through Newegg. It arrived and the LCD was cracked, apparently in shipping. We contacted Newegg, and after several weeks and much runaround, were told that the supplier was Etech and that they would forward our complaint. Etech then replied, without seeing the unit or speaking with anyone directly, that they would not replace the unit. We then asked Newegg if they would stand behind the replacement, and they said no, that it was up to Etech. Upon further research, we found that Etech has a long history of defective product reviews and it is easy to assume that Newegg was aware of this. We are now researching which company to sue but would advise any consumers to purchase with a company that stands by their product and that would not be Etech or Newegg. As long-standing, previous customers, we could not be more disappointed with Newegg.

On Black Friday we ordered $1,100.00 in computer parts to build a new system for our son in college. They shipped via UPS who then left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3 days before x-mas was still not resolved. I got very impatient and tried to get this resolved so to have the gift for x-mas. One of their customer service members talked me into doing a whole new order (which I paid an additional $1,100.00 for; they in turn paid for 2 day shipping to have this under the x-mas tree). They told me that once UPS would complete their investigation, they will refund the money. Too bad it was NOT THAT EASY.

I awoke the other day to see several emails from Newegg apprising me of an order made and account changes where my shipping address and payment method was changed and a 4th email apprising me my credit card failed on the order. I noticed a new name on email but the same account number and email address. I couldn't call anyone since was too early and used live chat. A rep was able to see order and after I cut and pasted all the emails into chat she cancelled the order. I was asking about placing a block on my account and she was sending an email to "Verification department."

I purchased a flat iron from Newegg. Got it and didn't work. Called to sent back to be told that they didn't accept refunds. It didn't work. I finally after 2 hours of hold got Roma number and sent it back. They say they never received it back. Liars! They are crooks. Never will use again.

Newegg states that open box items are functionally tested before they are sold. This item could not have been tested as it is shorted and causes my workstation to shutdown when powering on. I have bought several items from Newegg and this is the worst experience ever. There is no way to get a refund, return for replacement, or even comment on their site about the product. Be very wary if you deal with Newegg.com.

This is not an Eggcellent experience. Photos show 6 spiral bound notebooks, quantity: one, 9.5 x 6, 100 sheets for $13. For a quantity of one. The photo establishes the notebooks a set. The vendor is aware that the buyer is quickly scanning and sees the photo with 6 item and x 6 in the description. The vendor is also aware that it might not be worth pursuing the refund. No one would pay $13 for one 9.5 x 6, 100 sheets. This seems like a scam to me.

Bought a leather Kenneth Cole brief case as gift on sale 130.00. This was the fakest fake, so glad I checked it out before I gifted it. You could smell the strong fake leather chemicals. This bag was soooo fake. This is so illegal. I did send it back and got a refund. Thank goodness. Never again!

I bought the wrong item from Newegg, so I did a "do not want" when it was delivered. I tracked it back to New Jersey to their warehouse. I call for my refund and they're indicating that the warehouse never received it when the FedEx tracking shows that it was returned and signed for. They will take your money and lie about not having your product. I have been constantly fussing with customer service for 4 days now. Still no results!

I bought a computer from Newegg. I ordered it on Christmas Day and received it on Thursday Dec. 31. The computer would not turn on. After several discussions with Newegg technician, I was told to send it back. I received a RMA label and took the computer to the courier UPS the first day they were open which was Tuesday Jan. 5. I received an email from NEWEGG on Jan. 19 saying they had just received the computer and I would have to allow more time for them to process then another 3 to 5 days to get the money back on my credit card. UPS would not have taken 14 days to deliver to Ontario. UPS said it would be three business days.

I have been an exclusive Amazon Prime member for years. While building a new PC, I gave Newegg a shot for a few of the components - specifically, the most expensive piece, a high end video card well over $300. Got the card and other items during the day on a Thursday. Unpacked everything. I cut the UPC off every box - you never know when you need them. Couldn't work on them that night. Had plans. Next day was recycling, so out with all the outer shell boxes. Next day, put PC together. Bad video card. Ho hum. It happens. Box it back up in main interior box along with all peripherals, static bag, etc. Request RMA and ship back. Gets rejected - no outer box. What?

Beware consumers! Do not buy computers from Newegg! I purchased a computer from them which never worked. They advise me send it to a 3rd party repair service. Did what was asked. It was never fixed! This computer was send back 4 times and still was never fixed. They now refuse to return this computer.

I placed an order with Newegg as I have for many years prior. This time they have failed in a significant way. My laptop HD is failing and I placed an order, they offered free shipping which I took advantage of, in the past this was 2 to 3 days at most. BUT NOW it is 6 to 7 days. This is unacceptable, I would have paid to have it shipped sooner - but they now have gone into the land of mass merchants - it gets there when it gets there mentality. Too bad - stay away if possible.

"Terrible experience with Newegg so please avoid. Purchased a new laptop for my son for his birthday. Once we received it, discovered that it did not work. We were told to send back only the laptop and keep everything else (headphones, backpack, etc...) as they were going to send us a new one once they received the other one back (FIRST LIE). Once they received it back, they then changed their story and said they needed 10 business days to see if they would repair the laptop instead of sending us a replacement.

I tried a 30 day trial membership and made a $29.99 order. When the item arrived was worth $1 and defective. It came in a crumbled up box with only Chinese writing. Inside for protection, there was a crimped up newspaper in the same language. How did UPS find me? Nothing was in English. I contacted Newegg for a return label and refund. NOTHING. Nothing for weeks and still nothing. When my trial membership was up, my Visa was charged twice! First was a "congratulations" when they took it out of my registered card. Secondly later on in the day when they made it look like a separate purchase, complete with an actual order number. When I contacted them for the first and second time about the billing mistake, they claimed to only see one takeout and my Visa was missing an additional $49.99.

If you would like to receive a product late, use Newegg. If you would like to deal with a company that lies, use Newegg. If you would to deal with a company that doesn't respond to your queries, use Newegg. If you do not want any of these things then do not use Newegg. The worst company I have ever had to deal with. Stay away from Newegg today!

Similar to many other reviews, I ordered a refurbished iPad 4 without realizing it wasn't being fulfilled by Newegg. I received the wrong model which was severely damaged. After several attempts to contact the seller, Newegg finally got involved. It has been nearly a month and I still haven't gotten a refund even after returning the iPad to the seller at my expense per direction. Fortunately, I paid extra for signature confirmation which proved the seller received the package. Newegg has permanently lost my business and I have removed them from my companies approved vendor database.

On December 6, 2015, I purchased a computer and a MS Office 365 subscription. Immediately after placing my order, I tried to change the address for my shipment. But Newegg made it impossible to do so. When I tried for online chats, I was repeatedly told that the wait would be long (the first time, over 29 minutes at 11:59 pm EST; the second, during the day, over 49 minutes; the third, over 55 minutes). No one replied to my emails and I only received a response once I posted a negative review on SiteJabber. But even then, the response was slow and unhelpful. I tried to post a follow-up after my most recent problem, but SiteJabber is pasting over my original review with my new one and backdating the new review to the first one.

I ordered a complete computer system on 12/22 using standard shipping, as I have done from Newegg for at least a decade. All of the parts I ordered (several order numbers) were shipped out the next day and all but one arrived as expected (within 7 days) except the $900 motherboard/processor. That item arrived at the second shipper location on 12/23 and there it sits. A day or two after I placed the order, Newegg put a delivery date of 1/5 on this item in the order on their website. Newegg knew they would miss their delivery promise but failed to notify me (I had looked it up just to see when things would get here - other items had begun to arrive).

Order $150 monitor for Xmas on 12/13. Tracking says it should arrive 12/15. Miss Xmas. Didn't come by 12/29. Reached out to support 4 times. No response. Call in, call drops, no follow up. Utterly awful customer experience. Newegg woulda kept my $.

We mistakenly ordered two printers; when I asked about returning, I was given an RMA, but not an RMA label, which meant that we were responsible for shipping. Shipping would cost us $33 for a $60 printer. Newegg is a joke; will never purchase from them again.

To make a long story short, Newegg shipped me two items in one box (water cooler and a processor) and when I received the box and opened it only the water cooler was inside. I filed a claim with Newegg and after a painfully long process of our long wait times to speak with customer service several times, we were told our claim was denied and they couldn't help us. I was flabbergasted. And since I told them the box didn't look tampered with they said pursuing a claim through UPS would be futile. I was out $374.99 because they said all of their stock was accounted for and they would do NOTHING to help me. I ended up filing a claim through the BBB, my bank (Regions) and filed a police report just have all my bases covered. Regions came through for me and returned my money to me after investigating the situation and is now pursuing a resolution with the company directly I suppose. I will NEVER order from this company again.

I first bought from Newegg in 2001 and have been a loyal customer, off and on, for a long time. Recently bought a new TV, arrived with half dead pixels. "Ok, no problem" I thought because Newegg was a good company, right? Oh man. It's now been over 2 weeks, I received the following promises: 1) "Your return label is 2 day." - lie 12/7/2015. 2) "Your RMA will be expedited." - lie 12/7/2015. 3) "I will set your RMA to be expedited and 2 day shipping back to you (other customer service rep, noting that it was standard)." - lie 12/18/2015.

I ordered a hover board from Newegg and found out that they were catching on fire the next night. I reached out to the seller 4 different times to cancel the order with no response. So I contacted Newegg chat support thinking I am just going to tell them that it's been 14 days and the tracking number has no activity and they will see what's going on and I will get my money back. I was wrong though. NewEgg wanted to contact the seller one more time on my behalf and give them 48 hours to contact me back. So I waited 48 hrs and then they wanted to contact them one more time. And now they are telling me they want a special marketplace representative to reach out to the seller and contact me. So another 3-7 business days to contact me back.

I ordered Nexus 9 from Newegg during Black Friday. I got an old used device and that also after almost 10 days, although I had ordered a new one. I have been following up with the Newegg customer care for the last 3 weeks just to get the refund. They still need time to look into the issue. I never experienced such a horrible customer service ever.