Newegg.com Reviews

Newegg has a marketplace where they allow companies to sell their goods. Everything about these marketplace sellers look like you are buying from Newegg, down to the invoice and charge on your card. If you thought newegg had a good reputation, you would buy from them but not from their marketplace as many of these companies are no names. You are forced to deal with the reseller, many times that are unreachable and they have archaic return policies, complete with just 14 days, restocking fees of up to 25% and the payment of shipping. Stick with Amazon or Wal-Mart.

Last month I purchased a motherboard & CPU for a build. The CPU & motherboard were defective. For a ten dollar RMA charge, the motherboard was refunded; however the CPU was given a replacement - I thought fair enough. However the replacement CPU did not arrive. Instead they returned the defective CPU!! I tried the defective CPU on the motherboard and yet again the new motherboard failed to post! They had removed the CPU from my order history on my account as if it were never ordered as a way to hide evidence! It is very unfortunate, as Newegg has had a long record of positive service, guess those days are over! ** YOU NEWEGG. Short & sweet, Newegg is a scam!

I have a computer that had a video card that I was seeking to upgrade and saw online that an ASUS video card sold by NewEgg would be a good buy that would fit in my model of PC. In seeing this, I went ahead and purchased it. I should have known how much trouble this would be.

I have been a long time customer of NewEgg, and normally their service is great. However, the horrible customer service I have received from Newegg regarding my latest purchase has completely changed my mind. I’m extremely angry with them and I will not be buying anything from them ever again. I’m putting this out there because I want people to be aware of who they are buying from. Here is a documented history of the events that occurred: November 28th - I purchased a motherboard for my fiance’s computer. When the item arrived it was DOA. December 12th - I shipped the DOA motherboard back to Newegg and asked for a replacement. I had to pay for the return shipping despite them advertising on their site that they cover return shipping fees. Unknown date (mid December) - The second motherboard was shipped to me and also turned out to be defective. I decided this time to ask for a refund, as my fiance had planned to just pick out a different motherboard all together.

I ordered a video card for Christmas, I got it just before I went to return it to buy something bigger better - they need to look at merchandise to verify it's same product. Ok... Understandable, then they tell me that I took or halfway ripped off the serial number. I can't believe it. I never touch any stickers on the video card, all I did was put it back in the box and ship it away. I'm so disappointed.

I was contacted the next day after I posted my review on another site. I was given a time restricted opportunity window to accept the deal. I took the deal and purchased the monitor at full price. Then was given a refund of the difference of my discounted price. I was also offered free 3 day shipping.

Please notice this is complaint #218 of the available reviews on this site. #218! This is my second, and last interaction with Newegg.com. The first was fine. Then, I placed an order, which was accepted, item was in stock, and then the order was canceled with no explanation. When I contacted "Customer Service", they said it was an issue with my billing info, which is accurate and I have never had a problem with. I would have given them the benefit of the doubt, but after reading the seemingly never ending list of similar problems in other reviews, I thought I would add my warning to the list. I bet the next place I purchase from won't have an issue with my info!

Customer service contacted me to help resolve this issue.

I ordered a very simple item - a PS2 headset as a Christmas present - on 11/28/14. I was informed the item would arrive in 5-15 days. It has never arrived. Newegg referred this to the 3rd party vendor, who responded with an confusing email that made very little sense. When I called Newegg back, they said they closed my case because they told the vendor to contact me. Newegg will not refund my money, nor will the 3rd party vendor. So basically I've been scammed. I'm just glad it wasn't a more expensive item. Shop here at your own risk. As for me, lesson learned. I will never use their service again.

This is the worst experience I have ever had with an online company. I ordered a video card. They sent me a defective one. I had to ship them back to receive a replacement. However, 15 days later, they emailed me that they will refund me $140. Then, I had to go to newegg.com to reorder another one which cost me $210. I talked with them, they told me because the item was backorder when I requested the replacement. I never had to deal with this type of customer service before. I never recommend anyone I know to buy products from this company. I feel like Newegg tried to cheat their customers.

Shipped to me a defective TV with compatibility issues, that worsened over the 13 days I had it to the point where it needed to be returned. The retail box was severely damaged during shipment (shredded in places, it looked like the entire box went through a giant blender. I'm surprised the TV even turned on). We opted for a refund because many others were complaining about shipment problems and I did not want to go through the hassle twice.

After shaming Newegg on a ridiculous 14 day notification policy at Christmas they were gracious enough to credit back a larger portion of the amount of our purchase that they did not ship. Why they don't feel compelled to credit the whole amount is beyond me, but we are now at least close.

The worst experience I have ever had with a company. The customer service is terrible. They sent me a broken laptop. I asked to be sent a new one, only to be told that I have to ship it back, wait for it to process then I have to wait for them to send it back. This was a Christmas present for my wife for Christmas. Her old computer works better. Now I have to wait at least 7-10 days to get it back. BAD CUSTOMER SERVICE.

False Advertising Alert. I ordered a Cricut cutting machine for $103 and they sent a $10 scoring tool, instead. The picture and description clearly say it was the machine. I even contacted customer service on-line (and have copies of the conversation) where they promised it was the machine. This is apparently the second time they have done this deception and many people fell for it. I am definitely sending a complaint to the Better Business Bureau. A refund is not good enough. These deceptive practices must be stopped!

I order 3 BenQ monitors for $250 each, going to run triple screens for flight and racing simulation. They were not VESA compatible, so I was unable to wall mount. I guess it was my oversight when reading the specs. However one would think all 27" monitors in this day and age would wall mount. I want to send these monitors back and exchange for 3 monitors, which are $449.50 each. They are charging me a restocking fee of $126.00 plus shipping. I spend a considerable amount of money with Newegg, and feel they could have been a little more helpful. I know it is Christmas and things are busy, but I spent 45 minutes on telephone waiting for customer service. I finally gave up. I chose to try online chat, and spent another 40 minutes waiting for customer service.

I just got a refurbished HP computer and it was DOA. The HDD was not plugged in. Easy fix. Then the mouse they gave was DOA. I replaced it with another mouse. Now the power supply has died. This all is in the FIRST DAY. I went to get a return/replacement. I end up having to pay shipping. This system obviously did not get a final checkout. I wrote an unkind review about the system. It was not posted. How many bad reviews on products are not posted, but only good ones?

I ordered a 49" LG 49LB5550 from Newegg on Thanksgiving, and to this day I still have yet to receive an undamaged television. The first TV sent to me through FedEx came a week later with a fist sized crack in the left side of the screen. So I call customer support and email them pictures of the damage, and they instantly send me an RMA label via email to ship back to them for a replacement. A few days later they receive the TV and investigate the damages, and ship me a new one. The new one comes once again via FedEx about a week after the first one, and when I open the box the left side of the TV is dented in and the bezel is popped away from the screen. Now I'm really frustrated. I call customer support AGAIN and send them pictures of the new TV.

BOOO!!!! BOOO!!!! BOOO!!!! Avoid this company like the plague!!! The return policy is a joke! Just toss your money in the fire now because you're gonna get burned! DO NOT BUY FROM THIS COMPANY! This website should be shut down!!!! Liars, bad business practices. Hours on hold, no customer service to speak of!

I bought projector. When Buying I had specifically seen them advertising 45 days return policy. I was very confident about buying it in case something goes wrong. I got it timely manner. Within operating of first 2 hours, I found rainbow effect bothering me, also randomly projector would shutdown 2-3 times IN 1-2 HOUR. SO I decided to return it, within 24 hours of receiving it. I contacted Newegg for refund, I even offered them to ship me different model because I had lost my confidence in this particular model. The other model was pricier and I was willing to pay the difference. They denied and even suggested me to trade in if I want to return for a different model (sell if $200-300 LESS THAN WHAT I PAID FOR NEW). HOW PATHETIC!

Bought one of the latest video cards from newegg for $350. Installed it on my computer the first day. Worked perfectly. Second day, the card is constantly losing signal to monitor until it is no longer giving signal at all. I changed the power supply, reseated the card, checked the 8pin connector and still no signal. So I said fine, maybe my computer is a little old. I go back on Newegg and buy a $700 computer tower, i7 4770 16gb ram 1tb hd. Once the computer arrives, I put a 600W power supply on it and try connecting my new video card to it again. Still no signal. At this point I don't know what else to do, the computer isn't even recognizing the device on device manager. So I contacted Newegg customer service, explained my situation and told them that since the card was working fine on the first day, I had accidentally recycled away the box never thinking that the next day the card would stop working.

I just ordered a laptop charger from them. The order process was easy and the shipping was very fast. The problem I had is that the product did not work. The box was not damaged and the charger was in a sealed bag. I simply unpacked it plugged it in to find it did not work. I checked it with a volt meter and...nothing... I do not have time to wait on a return process. The pigtail on my old one was broken so I took the one off the non-functioning one sent to me and spliced it to my old one and I am back in business. Guess I bought a 30+ dollar pigtail. No quality control can be taking place if the charger was not even checked before packaging or shipped to customer.

I purchased a computer, it booted up but would do nothing else. I notified newegg and was told that I would be contacted within 12 hours. That has been over 20 days but no contact. As I needed the computer I took it to my IT man to have it checked. I was told that it had a bad hard drive. I again notified newegg of my find and was told that I would be contacted within 12 hours. Have not been contacted as of yet, and I have not been able to log on to my account as all of a sudden it does not accept my password. After many attempts to reset the password, it still will not accept my attempts to log on. As I needed the computer I had a new hard drive put in and it solved the problem. But I still have not been contacted by Newegg. I just want to be reimbursed for my out of pocket expense to correct the problem.

I recently ordered a laptop from Newegg. My dad paid for it on his credit card as a very generous Christmas present. I cannot have packages sent to my apartment because we do not have a mailbox for packages, so I opted for Will-Call because I live 45 minutes away. Upon arriving, I was reminded I needed to have the physical credit card used to order. While that's all well and good, I don't understand how there isn't implementation for people who are picking up gifts purchased by another. Extremely frustrated; will not be doing business with Newegg in the future.

Bought a computer. Motherboard had 2 bad RAM slots. I wrote a review warning other buyers and of course, review still doesn't show days later. Then I found out many others have this same issue with them. You look at customer ratings and reviews to get an idea about what you're buying and you assume you're seeing them all but if they're only showing you what they want, they're pretty much pulling the wool over your eyes and lying to you about the true customer experience with the product.

Ordered a vacuum cleaner with a $30.00 discount, free shipping, no tax. Entered all information for shipping and banking along with paying extra to have it shipped immediately. Bank approved payment and I received a thank you from them. Next day I check email for shipping info and find my order had been cancelled due to information not being the same as the banks - bull!!! After drilling the supposed rep and then his supervisor about what information didn't match, they stuttered and stammered - unable to answer any of my questions and tried to talk over me. I am contacting my bank first thing in the morning to report fraudulent charges by them and will definitely be turning them into the Attorney General's Office. Yes I will not back down to these thieves. Interesting how many these complaints are exactly the same. I will be requesting a change of account number after all this. TOTALLY AMAZING - THEY GET AWAY WITH THIS FRAUD. I AM PURSUE THIS.

We purchased 2 Lenovo T510 refurbished laptops and additional ram for field employee systems. The systems were suppose to include a 320GB HDD and 4 GB Ram. Both systems only came with 240GB HDD and 2GB of ram. Had to keep one system for immediate delivery (Unfortunately), returned the other one along with the ram for both systems for refunds. Apparently, the box I repackage the laptop in was the incorrect box of the two systems. Now they can only refund the purchase price less a restocking fee. We don't feel this is right, if they had sent what was ordered, we never would have been in this situation. So now this order has cost us over $100 and hours upon hours of telephone calls and a subpar system. We have spent over $30K with Newegg of the last 6 years. I will no longer order from them and will start using Tiger Direct. Everything we have purchased from Tiger Direct has been the correct item and delivered in a timely manner. Goodbye Newegg, Hello TIGER DIRECT!

I've been buying from Newegg for years. Recently I bought three 6tb hard drives. One of the drive did not come up when I installed. Reinserted cable and it came up, formatted it and then it went offline again. Opened the case and unhooked the cable and connector came off along with the cable. Right away called newegg and explained the situation and promptly RMA was issued with promise to expedited service. It's been two weeks since I shipped drive. After a few calls early this week, I was told since there was physical damage to the connector my RMA was denied. Problem is connector was probably already cracked perhaps during assembly process and it needs to go back to manufacturer. I was told I will have to do it.

Bought Brand new kitchen aid mixer, received refurbished one in cardboard box. Contacting customer service - Very Rude. Offer return with restocking fees - because item not returnable. Never mentioned anything about - misleading buyers and selling returned item as brand new. Called the manufacturers and they confirmed to me that the mixer is returned item to Newegg and they will never sell NEW product in cardboard box. Complained to BBB.

My son ordered a Lenovo computer paying with PayPal and the order was cancelled. He then ordered with his credit card and they cancelled again. Problem with his address. He amended his address and they cancelled the order again! I tried with my PayPal and they rejected it. I called customer service and they asked for my credit card number. I told them I paid with PayPal and they said it was a problem with my credit card. I foolishly gave them the information and they said the order went through. They cancelled the order again. I will never order through this company again. Why won't they accept PayPal when they have it listed as a form of payment and then want your credit card info. I'm cancelling my credit card and getting a new one. DON'T TRUST NEWEGG!!!!

I purchased an ASUS chromebook on Cyber Monday for 179.99, and used the Paypal coupon code CMPAYPAL30 to receive a $30 discount. The payment went through and a few hours later I got a notification that the payment had been rejected by Newegg, meaning I lost the chromebook. When trying to repurchase the item the CMPAYPAL30 coupon code was no longer being accepted. Tried calling customer service to find it was a wrong number. Emailed and got a response that they were inundated with emails and the wait for a response would be 5-7 days. After this terrible experience, I will not do business with this company again. Instead, a few days later I purchased a similar item on amazon.

Now their website is slow and buggy, and their customer service is even worse! I was trying to order a combo item (a printer with cartridges). It added the items to my cart, but at the non-discounted price. I tried to get order assistance by using the live chat feature, but the link was broken. So I tried the email option. I just got an email from them saying the estimated response time was 5 to 7 business days. What a joke!

I received a promotion from Pay Pal offering $30 off on purchases from Newegg of over $150 good on 12/1 only... code CMPAYPAL30. On checkout, the code was rejected as expired. In the FAQ section, they explained that too many took advantage.

I just purchased a software on Newegg.com and after paying with PayPal it says that: 1) my credit/debit card has not yet been charged... Yes, they did! - but no problem. 2) Please allow 1-2 business days for your order to process. - For a downloadable software?! Doesn't make sense for me, because in other stores you will receive the link and the code right away after you purchase the product! This was my first and last purchase on Newegg.com! Thank you very much! Adios!

Newegg's PR has contacted me and said that they would like to refund 100% of the shipping. My problem with the shipping is no longer a problem at this point. I'm glad that they contacted me at the last stop of a bad review rather than ignoring the problem.

I placed an order paying with paypal and having used the CITY field as required, this did not exactly match the PAYPAL account. Paypal as requested by NEWEGG paid monies on same day NOV 9th. On NOV 10th NEWEGG cancelled the order and then CHAT and emails resulted in no refund?? The stupid email stated they could not confirm payment. Paypal have taken the money; NEWEGG have taken the money but state in emails this was only held and released by them (NEWEGG say). PAYPAL say contact NEWEGG then creating a claim at PAYPAL. Paypal had some emails querying NEWEGG and then closed the claim leaving me with no result from either party. DON'T USE NEWEGG AT ALL is my recommendation to everyone.

My son asked me to buy him a specific computer case for Christmas, the v71. Newegg had the best price for the case, along with B&H, but Newegg had a $30 mail-in rebate offer for a prepaid card. It seemed like too good to be true... It was. I placed my order and the next day I got an e-mail saying that my order had been cancelled. I called Newegg and tried to chat with them. They told me everything was fine and that I could place my order the next day. I did and I was declined again! I wasted an hour of my time talking to them.

Purchase a new video card installed it, had red artifacts all over display. To make sure it was the card I tried in another PC. Same thing only this time it smoked a power supply and motherboard. Set up an RMA, was charged shipping so I used the chat feature to talk to Newegg about a free shipping label. Ask the representative about compensation for the damaged products. Was asked a bunch of questions then to to contact the manufacture about a return because they were under warranty. Also purchased a Raspberry PI that has damage and a case that was also in this order was damaged. Purchased another motherboard and power supply from Amazon and everything works now. So I feel like I and a thief if I try and RMA with ASUS and Corsair because I know what caused the failure in the products.

I have used Newegg before but this time I needed to return a defective motherboard for a replacement. They issued an RMA but after two weeks they sent me the same part back. They claimed I damaged the part and wouldn't send a replacement or return the money. They didn't bother to notify me by email that they were denying the return either. I was on a deadline to get a server running. I wouldn't use them ever again.

I ordered Combo: 1868210 with these items. Intel Core i7 4790 3.6GHz Haswell Quad-Core CPU, MSI Z97 MOBO, G.SKILL Ripjaws X 8GB MEM, WD Blue 1TB HDD, Rosewill Green 630W PSU, RAIDMAX Cobra Z Case. When I received all items but the motherboard I contacted them and they said I never purchased the combo but instead purchased everything individual. I KNOW what I ordered. How do you explain the amount I paid being exactly the amount for the bundle? They refused to send me the motherboard and offered to credit me $76 but only after I purchased the motherboard. NO thanks I don't want credit to your store so you can screw me again. Needless to say I will never buy from them again. I only bought from Newegg because they were cheaper but in the end it cost me an extra $100 anyways so it wasn't worth it. I will buy all my computer parts from Tiger direct from now on. They have always delivered what I ordered from them and they have great customer service.

Now, I've wasted my one-time only student coupon and my bank account has been charged plus I am without the product so it's been a lose/lose/lose for me with Newegg.Com. I've heard some good things about it but unfortunately it wasn't meant to be between us.

I purchased the Item#: N82E1688310419, Apple iMac MC813LL/A-R iMac Intel Core i5 2.70GHz 4GB DDR3 1TB HDD 27" Mac OS X v10.7 Lion, on September 5, 2014. After few days of normal use, the on-off switch stopped working. We took the computer to the Apple store. The technicians believed the on-off switch is faulty, and it needs to be replaced and estimated cost is about $300. They printed a work order, in case we wanted to leave the computer for repairs. I first tried to chat with a CSR who actually was supposed to email me an RMA, which it never happened. Therefore, the next day I decided to talk to someone. I called in and talked to a nice person, and he understood the issue and promised that if the computer has the issue, they will replace it and send the replacement overnight. This was supposed to be a 4-5-day process, and he promised that Newegg would send a replacement with a one-day service.

I purchased a laptop from this site, it was never delivered. Not even shipped as matter of fact, this was 13 days ago. I needed said laptop, so I purchased another from Amazon a few days ago (using it now and it is very nice, also made it here in 2 business days). I talked to Newegg on the 4th day after purchase because the tracking number showed it never being updated. They basically said piss off until the "4-7" business days has passed for shipping. I understand totally the "4-7" business days, but the tracking was not even updating. UPS even confirmed they did not have it in their possession. Yet I was told again I had to wait the 7 business days to call customer service. So I did.

Defective TV received. RMA not issued for 2 weeks after initial request and multiple follow-ups. Failed to refund initial payment method (bitcoin) so I could take my business elsewhere. TV I originally ordered was out of stock so I stood to lose all the money I saved on the promotion AND be stuck with a Newegg store credit that I didn't want. Nobody cared.

SUMMARY: I bought a two-thousand dollar computer from newegg.com that supposedly had a one-year warranty. The computer broke down after less than five months and so I pursued the "warranty". I have spent the last 5 months sending my computer in for service only to have it returned to me still broken twice. When I asked for a new replacement they would only send a refurbished machine and not extend the warranty coverage.

I ordered computer equipment. Newegg confirmed the order and stated they had shipped and charged my credit card. When the merchandise did not arrive I called the shipper who stated it was never tendered to them. Called Newegg promising me to investigate and respond within 24 hours. Never heard back. 3 days later and 3 hours of my time burned on the telephone. Newegg is still holding on to my money and has not found the packet. To reach a customer service rep takes about 40 minutes hold time. When anything goes wrong on their part they are impossible to work with. They were better in the past, but they are going downhill fast.

I had not purchased anything from Newegg in quite some time. Today, I received an email for $10 off my next purchase. I thought it wouldn't hurt to browse the site and find something I could use. When I placed the items in my cart, and tried to check out with the promo code I received an error message. I contacted their customer service center to try to resolve it. I spent over three hours waiting for their online chat and trying to get it resolved. End result...sorry, we cannot help you. Why don't you go purchase something else. Are you kidding me? I'm never returning to your site again!!!!!

My video card is defective. It does not function as advertised. I contacted NewEgg and they directed me to the manufacturer. I went through the support at the manufacturer and they RMAd the card. The new card had the same exact issue. I then contacted NewEgg and informed them of the situation. They authorized an RMA with them. Even though the serial numbers would be different because the card had been replaced, they said as long as it had all the pieces they would honor the return.

The long saga of the DOA laptop that they would not issue an RMA for. After weeks of research, I ordered a refurbished laptop with Windows 7 for a great price. Laptop was shipped, I didn't realize that it was signature required. I had to drive to a sketchy UPS location to pick up the package after hours. Opened shipping box with UPS label, and took out plastic sheath with laptop and took laptop into home office to set it up. It shipped with Windows 8 (My blood pressure started rising). It wouldn't turn on. I e-mailed customer support. They were not available. I called the number on the xeroxed page that was in the plastic sleeve and got through to tech support. They told me it was a software issue and had me reset the power. The computer turned on.

I used to order TONS and I mean TONS of stuff from newegg, I'm talking $30-50k a year as I build PCs and Servers for a living. About 2 years ago I totally stopped and now order from amazon, tiger or other sites as I got so sick of newegg taking DAYS to ship. It was never like this 3 or more years ago, but at some point when I was using newegg heavily they stopped shipping same day and started taking 24-72 hours to ship EVERY order. Very annoying, when most of us pay a premium for faster shipping. I went from 10-20k$ in newegg orders every 3 months to literally ZERO and it's been great honestly. Amazon is the best when it comes to getting orders shipped out quickly. You can order some items at 9,10 even 11pm CST and have them ship that same day!

Ordered a Dell computer with Windows 8. The computer started up OK and after I installed MS Office, it initiated an automatic Windows update, from which it never recovered, specifically noting that it was unable to access "partitions". Even a full system reboot did not work. Tried to contact Newegg, but their e-mail went into a non-response loop and the Chat didn't work. Referenced my account which said my order was eligible for return, but when I filled out the forms, they would not accept the "submit" and said I had to contact them via e-mail or chat - neither worked. I've read other reviews with people having similar experiences. Way too frustrating!

I needed something in a hurry so when I saw Newegg had a next day delivery option FOR A PRICE I went ahead. Believing something that was on the Internet, imagine that! I paid over double what the item was worth and when I called I was told the next day part is if you order before 1pm. I ordered at 2:13pm and there was nothing about ordering before 1pm. Newegg is no better than the rest of the scammers on the net. But usually you get what you pay for. I paid for it and didn't get %(&^*&**(!!!!!!!!) SQUAT!!! Thanks Newegg. Fortunately, I only make a mistake once!

The products on Newegg are great. The ordering process is great. The merchandise when received is great; however, DO NOT PURCHASE ANYTHING FROM THEM COUNTING ON A REBATE!!!! Three times I have tried to get money back by rebate. This last time I am not giving up. It has been over 6 months and I have not received my check yet!!! All of them add up to about $150!! I'll keep shopping here because of the deals, but none of them will be because of the rebate!!

I purchased a Samsung TV for my son's birthday from Newegg and had it shipped to him at the college he is attending. When the TV arrived, he called me to tell me the bolts to attach the TV to the stand were missing. In turn on 6/13/2014, I called Newegg and told them to please send the bolts directly to my son. They said they would contact Samsung and have them shipped out UPS. On 6/23/2014, I called Newegg and told them the bolts had not arrived. They said they would contact Samsung and call me back the next day. THIS NEVER HAPPENED. I sent numerous emails to Newegg of which I received NO reply. I finally became so frustrated I called Samsung directly and they said they would make sure the bolts were sent out immediately. If this is the kind of customer service that Newegg provides, I would never do business with them again.

In early June 2014, I placed 4 separate orders with Newegg for a total of 10 Nikon Rifle Scopes. The first order was for a qty of 6 Nikon Slug Hunter 2-7 with BDC. When the box arrived, it was wall art (a religious cross). I began a chat with Newegg Customer Service. The first service rep argued with me over what I ordered! I asked for a manager and about half an hour later I was chatting with a manager. They agreed to try and replace the scopes. My next order arrived and when it was a painting of some sort, frustration grew. I contacted the same manager (I have her name, emails and chats printed) and explained no scopes.

I was a NEWEGG old customer for more than 3 years. Last June 26th, I made a purchase about US$ 938.00 and my surprise was the order was voided. So I tried again to replace the order not believing what was happening, and my order was declined and voided again. I look at my American Express card and everything was fine and they told me that both orders were approved but the orders - both the same value US$ 938.00 - stay approved and pending for 4 days. I call them at 1-800 and try to solve and know the reason why my orders were voided. They ask me some questions. I answered and I received an e-mail that I could replace my order - that everything would go through. I told them that I could not replace the same order for the third time, because American Express told me that should configure like a fraud.

I ordered a refurb logic board rather than the new unit so as not to have to deal with the rebate. The price was the same (after rebate). When the board arrived it was the board. No manual, drivers or I/O shield. Their refurb statement indicates the item has the same spec as the new unit. When I asked to have the item sent I was told that it is not listed as included. Well the item was not listed in the new or refurb description but was clearly pictured. Newegg still refused to send the missing item.

I bought a motherboard from Newegg. Installed it with a brand new processor inside a brand new case. I double checked and triple checked my connections and powered it up. It fired up with the familiar beep but I couldn't get a video signal. Tried again with a new DVI cable but nothing. Then I tried it with another monitor that I knew worked and still nothing. I sent it back and today I received an email saying I damaged the CPU socket. Now I've been building computers for years and have always been careful, especially when seating the processor into the socket.

I finally got a call from Newegg today. It was nice to finally be heard and they will use this unfortunate chain of events for a teaching moment for all those involved. I truly hope that they use this to improve their customer service from being a dumping ground and business write-off to a way to build back customer trust.

I bought 25 pads of paper from Newegg and they promptly shipped me one and kept the money and shipping for 25. I tried to chat but that didn't work. I called to complain and they ducked, offering me an RMA. I told them to read the order and send me the other 24 pads. They have not responded to email, and their chat still doesn't work. They are trying to shift responsibility to the manufacturer, ignoring their sale to me. They will eventually give refund they say but I simply want them to do what they said they would do when they advertised and sold me the product. So far, they don't understand that they advertised and made the deal. Very poor customer service.

My daughter purchased a Vu Qi Wireless Charger for my wife for Mothers Day. It didn't work. Now Newegg is claiming that it didn't sell me the product - even though my receipt says Newegg. Rather, Newegg is claiming it was a third party that sold me the product using Newegg's site. And Newegg is claiming a 4 day - yes, you read that right - 4 day period to return product. Hell, I got it more than 4 days before Mother's Day, so there was no way for me to know that until after the 4 days expired. THIS IS A RIPOFF - DO NOT SHOP NEWEGG.

I purchased a NIC from them because in the past I ordered the part and it was delivered the next day. I thought that was great. I ordered a sound card that was defective and called them to request a replacement and was told to fill out the proper forms, online, which I did. I boxed it up and even attached a note inside the box to give me a replacement card as the PC in question, was down. They DID NOT replace it and credited my card back to me, which is exactly what I wanted to avoid. I ended up having to drive to FRY and buy another card. Then I had the need to purchase a NIC and because none of the retail outfits in my area carry them anymore, I ordered it from Newegg, figuring that, as in the past, it would be delivered the next day and save me the 20 mile drive to FRY.

I wish I had known about Newegg's customer service issues before I made a purchase from them. I have, since my awful experience with them, looked on various other sites and Newegg has awful reviews, mostly for their customer service. On their site, not so much... My negative review that I wrote about my experience was removed from the site. The review I posted is below. I will be posting it on every review site I can find so that people will know what they are getting into when doing business with Newegg. Additional information - The product I purchased was a computer. I requested to have the power cord that was sent with the laptop and never worked, replaced... no luck. When the laptop died less than 2 months after purchase, I tried to have it replaced and also had no luck whatsoever. Their return policy is awful and they do not stand behind the products that they provide.

Finally shipping company delivered the package. In other words while tracking history states that package was delivered on May 19, in reality they delivered it on May 23rd.

I have been a Newegg customer for many years and fortunately never had a problem until now. Newegg sent my order to the wrong address in the wrong state some 2000 miles away. I became aware of this when I checked the tracking number. I immediately contacted customer service by email and by chat to let them know of the situation. The CS process to contact someone requires you to fill out a form with your name and a description of the issue. Neither CSR bothered to read what I had to fill out, but made me re-type what I had already done. Neither CSR bothered to try and investigate the situation but instead said I had to wait for the package to be delivered, and then I would have to file a claim. Claims take 7-10 to process. I have never heard of a more ridiculous policy. Why should a customer have to deal with a problem created by them? I wasted many hours of my time trying to get them to do the right thing and send me my purchase but instead they choose to make it my problem. I will never do any business with Newegg again nor should anyone else.

I ordered a number of parts from this company. 2 of the parts came with "free" games. On my first invoice, it shows the parts and a credit for the games ($102.98). So at that point the games were free. Then I received a 2nd invoice for $102.98, the price of the games, and my card was charged. I never purchased the games, they were free with the parts. However this company has refused to refund the money. I was flat out forced to buy two games I never even selected for purchase. I have the invoices and screenshots to prove all of this if anyone wants to see them.

I bought an Xbox One game from Newegg. After waiting about two and a half weeks, which to me is a reasonable waiting time as sometimes an international order can be delayed through customs and take two weeks, and receiving no item, I made a lost item claim. First I got no response so made another one about five days later. This time I got a response which told me that lost item claims had to be made within 7 days of the expected delivery date, which was a week after making the order so I was out of luck. So basically to file a lost item claim on an international order I had to make it within less than weeks after making making the order. How utterly ridiculous. Money completely flushed down the drain. Stick with Amazon, people.

I am a rather patient individual. I have no problem helping a company help me. If my food takes a while, then the kitchen is probably busy. There's no use in getting upset with the waitress. Newegg is a joke. They are somehow Google safe but are so safe that you can't order anything. I'm wondering if they void your orders because they're out of stock. I placed five separate orders for the same item. The first time I thought that perhaps the email I registered with needed to be changed to the one my bank has on file. It happened before and is a reasonable assumption. The second time I waited to check for two days. When I did, much to my dismay, the order was again void. The third time I verified that there were zero discrepancies thinking I might have made a mistake somewhere. The fourth time I used PayPal as it's not uncommon for my bank to be finicky.

Newegg has False and misleading shipping and in stock status statements on their product pages. I found an in stock Seagate SSD-HD I ordered for overnight next day delivery as well as a smaller item I didn't put a rush on. My 21$ charge for the overnight seems to actually mean after they take 1-2 business days to package it and only after this it's an overnight. So i now have to wait 3-4 days, I still pay the next day delivery option, and in the meantime, the second item that was not put on a rush actually arrived the next day! Customer service didn't even offer to waive the 21$ next day delivery charge, and I still didn't receive the HD yet.... after 3 days now. I never will buy there again...

I received an email that my order was canceled after my card had been charged. Now I have to allow 3-5 days for the funds to be returned. You don't even offer any type of compensation of canceling my order or for tying my money up so that I cannot find a replacement while at the same time your company is earning interest off the money they scam from consumers like me. I had a very excited child waiting for her laptop and we were planning on it being here by Saturday. Now I have to tell her that I have to keep looking around because a company’s inability to accurately keep track of their inventory. This is my first order with this company and it will be my last.

Stay away from this garbage company. I bought a Samsung un50f6400 from this garbage company and they are telling me it is going to take 20 days for a refund. The TV has bad burning smell and goes on and off by itself. Also smart hub goes on by itself. I talked to guy named Garbel, real **. He is saying they have to look at TV before they will issue a refund. That's fine but 20 days. He act like I broke TV so I took pictures of TV on. You can hardly see picture. Also took pictures of how TV was packed. Stay away from this garbage company and go with Amazon. I made a mistake, don't you.

I placed an order for 20 units "NVIDIA SHIELD" at the price of $199.99 each on April 10, 2014 and it was rejected for "verification reasons". So I call back. They say put in the order again making sure every detail of my credit card matches the order info, and I do just that... and a 1/2 hour later my order is rejected again. So I call back another time and spoke to a supervisor. She was on the line with me as I was placing my 3rd order, and she took the order number and emailed it to the verification team. They called me at 5:29pm and she verifies me with a bunch of questions, and she approves the transaction. I say OK! And then 20 minutes later lo and behold my order is again rejected and the reason is "verification". So this company is a fraud… This all in one day. I called them the next day and they are not being helpful.

In December 2013, I purchased Pioneer SP-PK51 Tower speakers from Newegg on sale with the added incentive of a 50 dollar rebate card with the purchase. I received the Speakers just fine and followed the directions explicitly for the rebate and mailed it in. From December, they said if I didn't receive by April 1st to call and check. I tracked the process from them all the way thru from receiving my information and checking it and saying response had been mailed. I waited and waited and never received anything from them. On April 1st, I called and the sales rep said they did have my information but that I had sent the wrong UPC code and wouldn't get the rebate. I said I sent the only UPC code there was and know it was the right one. She wouldn't budge and just said there was nothing they would do. So if you buy from Newegg, don't believe anything about a rebate because they will weasel out of it and it's your word against theirs and you will lose!

On 03/09/2014 I purchased a ASUS|P8Z77-V PRO Z77 LGA1155 motherboard from Newegg.com. After finally getting the computer together it would fail to boot up, so as on the website they stated a replacement warranty.. 03/24/2014 I got a RMA number and sent the board back for replacement. A week later I was notified that the clip that holds the memory was broke and would not be replaced and to go to Asus to see what they could do... That is kind of strange. The board left here in the same condition I received it... NO BROKEN CLIP.. Now it seem to be a convenient way of not up holding the warranty... Never will I buy from Newegg again. I am out $169.99.

March 6, 2014- Purchased a new ASUS motherboard for $179.00 with a $17 expediting fee. March 10 received the item but it came in an open (unsealed) static bag. Because of a time crunch, I tried it anyway and of course it was dead (on arrival). March 10, 2014 - packed up the board, drove it to UPS and sent it back. Of course then had to fill out all the RMA paperwork. March 12, 2014 - Newegg changed my RMA to REPLACE/APPROVED. March 26, 2014 - Almost a month later my replacement board arrived. But wait it's not a replacement just the same board I sent them.

I recently had an experience that means they have lost me as a customer. Newegg would not accept my return for a dead-on-arrival motherboard because of "bent pins" - if it did have bent pins, it was shipped to me that way. I returned the board in pristine condition. When I contacted Newegg to question their conclusions, they added "missing transistor chips" to the list of damages. Why was this not mentioned in the original email, surely this is more of a problem than a bent motherboard pin? This situation is simply absurd. Something stinks at Newegg - more like Badegg.

I've been with Newegg for over 10 years and I've never had any issues. If I have they were sorted out quickly and anything I RMA'd went quick too. All the reviews on consumer affairs is ALL bad reviews and makes me wonder if all the whiny people just come here, it's all whiny little children.

I ordered a new Asus laptop from Newegg on Thursday morning. There was some confusion because the shipping and billing address were different - used our corporate credit card. I received a follow up phone call 30 minutes later to confirm the address different. This was not a problem at all. I actually appreciate the follow up phone call from Newegg. They thanked me for confirming and said the order was complete and confirmed.

When trying to order some ink cartridges I found that New Egg split the order into two orders. Then charged for each order separately. On contacting customer Service right after I noticed this, in speaking with customer service they informed me that the charge is per item, over 30.00 for 11 small inkjet cartridges being shipped by US postal service. As a Canadian they have a supposed Canada website with one expecting the products to shipped from Canada, they don't inform you that orders must go through customs and brokers to be shipped here with all the incurred costs.

On the 13th December 2013, I checked my email to find several emails from Newegg.com. The first was a confirmation that my shipping address had been changed to an address in Texas (I live in Michigan), the next was confirmation of an order being placed for a $10 USB drive. I had not initiated either of these actions. I immediately logged in, changed my password and deleted the stored CC information. Secondly I tried to call Newegg.com support but gave up after being on hold for an hour and 12 minutes. Next I tried the web chat but waited another 45 minutes before sending an email.

I purchased a USB3 card on 12/16/2013 for my husband for Christmas. It ended up that he didn't have the proper slot (motherboard) to install this card but then it was too late to return the Item for another one that would fit. The same card is still being sold and was in stock. One would think judging by other items I purchased at this site with all their tracking abilities that perhaps I could have been warned (by all the searching I did on that site for my PC from memory to hard drives) that this card may not be a match. But, As far as I am concerned, they lost my future business and I will shop locally from now on, because I am fed up with all internet purchases in general as many items are difficult to return once its found out to be not what one expected, Newegg in this instance was just the straw that broke the camel's back. I would suggest not buying gifts for others on this site.

On 17 February 2014, I made my first purchase from your newegg.com. It will likely also be my last. I still haven't received the merchandise I ordered. When I checked your website package tracking, my parcel was in delivered status, so I checked to see how to get in touch with support. My first step was to try the chat function of your website, as this is normally faster response with other companies, but after 20 minutes on multiple attempts, no response was answered.

I ordered Solid State drive. It didn't come with cables or any of the items the instructions required for installation. They told me I could buy the installation kit, wait an additional 3 days before I receive the product. When I asked for a refund, I was told it was a non-refundable item. The fact it was non-refundable was hidden on the website 3 pages back. I finally got a refund, but I had to threaten them with a letter from my attorney, which luckily due to the nature of my business I have one retainer, and contacting the State's Attorney General and filing a deceptive business complaint. Way too many issues for an item I had long enough to find out I couldn't install.

I purchased a product through NewEgg.com. The product was listed as coming from a third party. I waited weeks for the product, then navigated my way through their impenetrable help section in order to lodge a complaint. I was later contacted by "PolkaDuck". I may not have placed the order in the first place from an entity named "PolkaDuck", but OK, whatever, I rolled with it. I could see on the tracking info that the product was returned due to insufficient address. PolkaDuck politely ordered to ship the product again. I accepted. I never got a reply email to this, and heard nothing more. I have no tracking info.

I searched for one item---their search engine returned a similar product. I didn't catch this discrepancy until after order but before item arrival. I created RMA before item arrived. They said no problem. Return for full refund. I paid shipping to me, and to them. I never opened the items package, but they claimed item was opened and "bent pins" so it's a damaged RMA---but would do me the honor of refunding me just 85% of the item value. ** that.

I bought a GPS and a Blu-ray DVD player and because they didn't function correctly, so I called them and asked them to return my money back. Then they gave me a lot of hard time and gave me half store credit which I used to buy a second GPS and this GPS' battery don't hold any charge. I called them again and even more hard time, so I finally gave up and decided never to buy anything from them again. And you shouldn't either!

Horrible customer service, rude, condescending, incompetent employees. They are about as smart as a potato. How about trying the name stupid old potato. Hope you don't have an issue with your order or you will have a real mess dealing with these stupid old potatoes. Here's another poor review for you Newegg, it's too bad because I was pretty happy until I picked up the phone and spoke with a couple piss poor employees. If you're thinking about doing business with NewEgg you have been warned.

I went to Newegg.com after calling AT&T regarding approved dsl modems. AT&T recommended Netgear 7550 modem. I called Netgear to find out if Newegg.com was an approved retailer. The answer was yes. Problem was what was sold as 'new' was refurbished and sold not by Newegg.com but by a 3rd party reseller 'Frugal Corner'. Frugal Corner is NOT an authorized reseller and the complaints against 'Frugal Corner' are a mile long, all with the same theme of "USED OR DAMAGED, REFURBISHED, NON-WORKING, RE-PACK CARTONS, REFUSING TO RESOLVE DISPUTE". In fact, Bank of America's FRAUD DEPARTMENT has flagged Newegg.com as a problem merchant and for my protection froze my credit card and initiated a dispute against this merchant for misrepresentation.

I ordered two new solid state drives from New Egg on 01/09/2014. I need these drives badly for my video editing business, so I ordered overnight shipping and the $3 fast processing. "NewEgg cannot guarantee same day shipment for all orders. We will put forth our best effort to ship this order on 1/10/2014 or your rush order processing fee will be refunded." - New Egg, order confirmation e-mail. Fair enough, but the estimated delivery date on the FedEx tracking information (01/13/2014) has come and gone, and still no word from NewEgg. I was never contacted nor was I given my $3 refund when this did not happen. According to the NewEgg site, my package was already "on the road" but a quick call to FedEx revealed that was not the case (isn't this some form of fraud?!). I was told by a FedEx rep that a label had been created, but the package was never available for pick up.

I purchased an $805 Xbox One bundle for my children for Christmas 2013. Newegg only sold the Xbox One as a bundle (this continues at the time of this writing) and there is no savings for purchasing these bundles. When I made the purchase, the one bonus was that they provided a $10 gift card for the bundle purchases before Christmas and so I bought one. They also provided their "Iron Egg" guarantee meaning that anything in the bundle could be returned with certain conditions. So I setup a return for the game "Forza Motorsport 5" that was included in the bundle before the shipment even arrived to me. I returned the unopened game at my expense for return shipping.

I ordered a bundled PC kit from Newegg for my children as a Christmas present. I thought it would be a great way to teach them about computers and then be able to have a nice PC for them to use. I received the pieces, assembled the kit according to the manufacturers instructions, and waited for my OS to arrive, as it had been ordered from another store. When I received my Windows 7 OS, I plugged in the PC and powered it on. Everything sounded fine, but no image on the monitor. Then, the motherboard, CPU and RAM all go so hot they burned my fingers when I touched them. Uh oh, something isn't right, so I called Newegg.

Purchased software and received a key right away in which I did install only to find out the serial number was invalid. Contacted Customer Service and they had me send picture of error. I received a new serial number a few days later only to have exact same problem. I have send picture of second key error and now waiting for either a refund or a replacement key. Will not buy software from this company again.

I received a damaged item, and initiated the RMA. Newegg received the item on time and approved my refund, but I never received any Paypal from Newegg. I tried to contact Newegg several times, it was a complete waste of time. After 2-3 weeks, I had to open a case with Paypal, now Newegg wants me to close the close before initiating any payment. Now I don't trust Newegg and hoping Paypal will take care of my problem. I think this Newegg is not making enough money this year so they are stealing people's money.

I've been buying electronics from Newegg for years and never had a problem. It's always been convenient that their Edison warehouse is just a few towns over, so whether it's shipped or I pick up at will call I can get whatever I order fast. However I recently ordered a surround sound system and less than 12 hours later, I found a promo code for 5% off. So I emailed customer service requesting the $17 discount and thanked them in advance for their help. I was pretty stunned at their response since they rejected my request. 17 bucks really, fine, if it's that big of a deal keep it, but that sort of interaction always puts a pause in someone on any future purchase.

Newegg's return policy doesn't support a refund when a rebate is involved (and a large percentage of their products have a rebate). My son built a computer with a significant number of parts from Newegg. Basically, I thought I was getting a good deal when the rebates were included. The build went smooth as silk but unfortunately the power supply failed after 2 weeks of operation. Newegg's return policy requires the original packaging with UPC label. However, the UPC label must be cut off to get the rebate (which had already happened). I am now stuck in the middle between Newegg and Manufacturer on how to get refunded for a bad power supply.

I ordered a processor that I needed fast. I paid for three day shipping. Newegg told me on their system that I would receive it in three days. Once it was ordered and they took my money they then told me it would take 10 days to receive. I called and e-mailed them and got the usual Newegg "run-around". I remember when Newegg was really good. Not any longer. "Take care of your customers or someone else will". From now on I won't buy from them anymore. It's Amazon.com for me. Bye Bye Newegg!

Tried to place an order, got through the checkout process, entered my credit card info and next thing I know is a screen comes up for signing up to have added protection via passwords, etc. for my credit card. There was a link to click for more info but how much verifying and study would I have to do when I am in the middle of placing the order. Got out fast. Next time I went to place the order I decided to use my PayPal instead. Got through the checkout and was ready to confirm when the order came up without my promo code discount. Said to contact Customer Service because of trouble with the code.

I had elected for 2-day shipping for a computer and peripherals which I needed ASAP for a new employee. My past experiences with NewEgg were usually good and in this case the computer was delivered promptly, but the necessary peripherals were shipped incorrectly (late shipment, from the opposite coast, with ground instead of air delivery) with expected 10 day (!!!) instead of 2-day delivery. NewEgg did not respond to multiple customer service e-mails (even though an auto-responder indicated that a response should be expected within 24 hours) until 11 days or more later when they simply tried to verify the packages had arrived, thanked me "in advance [?!?] for [my] patience and understanding" and offered no recompense. The impact in terms of time wasted and employee morale (the new coworker has since quit, the delays were likely a factor) have been devastating. Don't buy from NewEgg.

I purchased a hard drive which was DOA (confirmed by two tech professionals) and promptly returned the item. When they received it, they claimed it had physical damage caused by me and sent it back and said they would not issue a refund. There was no damage on the hard drive whatsoever and after fighting with a manager through their customer service, they finally gave in and took the item back (and suspended my Newegg account). They can't make ridiculous damage claims and expect consumers to pick up the tab. I will never do business with this company again.

I ordered a Hot Wheels track as part of Santa for my little grandson. The order was placed the 25th of Nov., to be delivered in 5-7 days. UPS screwed up the delivery, & today, Dec. 12th, I found out that the package was sent back! I spent 25 minutes on hold with Newegg, only to be told that a separate company actually sold the toy & there was nothing they could do! I have to wait until the package is returned to the other company to get my credit! So here it is 13 days until Christmas, I have no present, I'm out the money until God knows when, & I have to start all over trying to buy another Hot Wheels track. Plus, the other company's number is going to incur a long-distance fee on my phone! I will NEVER order anything from Newegg again, & I intend to warn everybody I can about this company. Stay far away!

I bought a high end ASUS motherboard, CPU, RAM, power supply, video card, etc from Newegg. Upon the completion of this build, the system failed to POST (bootup). All it would do was beep at me. I contacted Newegg. After several attempts to rectify remotely, they told me to send the MB back. I had to pay for return shipping! After a couple of weeks, Newegg notified me that the MB was damaged by me and not covered. They sent me back the bad MB and would do no more. I had AmEx reverse the charges for the MB. Newegg immediately suspended my account there. I will never, ever use Newegg again.

At first, I loved their site, even bought something off of it and planned to buy more; however... right after I paid for my purchase, I received two unsolicited automatic payments out of my checking account for magazines I did not order or want! I am afraid to buy anything else from them and feel if I had not checked my account, I would have been scammed. I wish they would change this practice.

After posting a complaint on Consumer Affairs website, Newegg responded with instructions for getting a refund of the $12.01 they charged for the shipping label. They did correct the immediate problem. However their return policy and what you have to do in order to return an item is still very convoluted compared to Amazon and Groupon. I might also mention that they are 2 for 2 in shipping me defective merchandise. The 2nd item is under $5. I will just eat the cost. Not worth spending the time to get a refund.

I order 2 motherboards, set one up and it works fine. Went to set the second one up and kept getting the CPU error led lighting for a few seconds and then the motherboard would shut down. When I inspected the socket there were two pins that were shorter than all the rest. So I RMA it. They said that I had damaged the socket. I have been building computers since the late 70s, and have never damaged a socket that the CPU goes in. The motherboard box looks like it had been opened and the static bag was not sealed like on the first mother board I put in, but none of the cable or wifi module had been opened. So Newegg is refusing to send me a new motherboard and returning the one with the two pins that are too short. This is the first time that they have ever screwed me over in ten years from ordering from them. But if this is their new way of doing business, then I will switch to another company.

I purchased an Acer laptop form this company. 4 days after purchasing it, it went on sale and I requested a price match. They refused to credit my preferred account for the matching difference and issued a customer care gift card for $80. 2 weeks after purchase, I discovered the keypad was not working on any of the programs. I restored the machine and retested and it still did not work. I attached an external keyboard and that did work, so I know the keyboard of the laptop was bad. Filed an RMA and returned the unit. They received it and claimed to have tested the unit (in 1 day) and said it was fine, NO WAY! They charged me a 15% restocking fee.

I ordered a pair of shoes from the Newegg Marketplace. I received a cooking apron from Cooking.com. I promptly emailed Newegg.com about the mix up with my order and they referred me to the shipper, Cooking.com. Why would a pair of shoes come from a place called Cooking.com? I asked the same question. I called Cooking.com's customer service who advised that I would receive a call back. It's been over a week. Today, I tried to call again and I am getting an error saying my call cannot be placed at this time. I am assuming Cooking.com phone is out of service. I feel like I've been scammed.

I’m amazed at all the bad reviews, but ** all of you, you are a bunch of whiny **. Who cares if the shipping took 4-5 days? If it got to you, then don’t complain! I’ve been a Newegg customer for some time now and they are really improving on their shipping services. I chose super egg saver shipping and my item got here in 2 days! I’m amazed.

Just like the complaint from the 15th of Sept, I have been trying for 2 weeks and nope, not able to get into my account. Tried 3 times tonight to reset and get the 5-10 min message. Yeah, well Newegg, I refuse to call you in reference to a password and have to sit on the phone for 30 mins while shuffling thru prompts and wait time. Sorry, I am paying you, not the other way around; therefore, it should be fairly simple to figure out how to reset a password. Call Apple support or Bill Gates. They should have the answer. It's no rocket science. As the other user said, 5-10 mins to reset a password, come on, get with the technology. Judging by the other complaints, it seems your company has lost its edge like it had in the past. Times change so I guess it's time to change who I purchase from also.

Apparently, Newegg has decided to sell third party goods and not stand behind any sales from THEIR WEBSITE if it was a third party seller. Newegg used to be good, now they follow the Amazon model and are not responsible for any fraud, fails or mistakes by their "sellers". So pretty soon, Newegg won't be selling anything but third party vendors which defeats the purpose of shopping there in the first place. I ordered a pair of boots for $50 from Newegg.com from their third party seller, The Military Trail Gear Shop. They charged my Visa instantly and took three days to process. One week later, they sent the shoes to Texas; I live in CA. What idiots! How is that possible? Tracking showed totally wrong address, but USPS delivered it anyway so someone got a nice new pair of size 9 boots on me!

I placed a fairly large order of some 13k and wow, they made it very clear that they could care less for the business. They have by far the worst customer service ever. They did not care until I publicly started writing reviews about them. I am still fighting them to refund my full purchase amounts, nearly 4 months later! I refused all delivery but they were claiming they had not received the items back even though the UPS confirmation clearly states, refused delivery. Save yourself the trouble and do not use them... Move on to a better company.

September 25, 2013 - I recently purchased a motherboard from Newegg. The board was damaged when it arrived (one of the gold prongs was bent). Newegg will not take the board back and replace it because it is defective. They require me to contact the manufacturer to get the board replaced, even though I had the board in my possession for one day. What kind of a company will not take back defective merchandise? The Customer Service Department just apologizes and tells me to contact the manufacturer. I will never purchase product from this company again!

I placed an order on 9/22/13 at 10PM for a New Computer. I was charged $14.99 for "3-Day" Shipping as well as additional $2.99 for "Rush Processing" believing that would expedite the issue a bit. On 9/23/13 at approximately 6PM, the order was changed from "Processing" to "Shipped" and was in their own words "Out of the warehouse and on the road!"... But FedEx had not updated that the item had been picked up.

I purchased an air conditioner from the Newegg website on June 4th for $439.99. I received and unpacked the air conditioner and saw that the fan in the rear was damaged because it had been broken during shipping. The fan rubbed up against the back of the unit and would not turn. I then contacted Newegg and told them the fan was defective, and was instructed to return the AC in its original packaging and it would be exchanged. I repackaged the AC in the same boxes it came with including every piece of bubble wrap and protective material. After ten days without hearing from them, I finally called and was told that they had received the AC but additional damage was done to the unit during the shipping back to them.

Their password recovery system is antiquated and ridiculous. How can you pledge to be the "best in the business" and only have telephone support Monday through Friday? How does a company have a 5-10 minute password recovery email window? Not to mention after 30 minutes, I still haven't received an email, and I checked junk and spam... I've tried this now 3 times. I am extremely disappointed in the lackluster customer service for RECOVERING A PASSWORD! Don't bother trying to use their "Live Chat". It's a form, not a Live Chat as you are familiar with on other sites. I filled out the form and clicked continue. It is still "submitting" after 20 minutes. They have failed completely and have lost a longtime customer because they can't get customer service even remotely close to unacceptable, let alone right.

I ordered a computer part for 175.00. I watched tracking history, it was out for delivery. I live down a dirt road no neighbors around. After looking at tracking number, 4 hrs later, it said delivered but it was not. So I called Newegg.com and they were going to give me my money back. It was bothering me they did not seem to believe me. I got off the phone and called the shipping company they used. I talked with supervisor, they said they will call the driver and call me back. They called me back and said the driver delivered it to the wrong address and they will fix it and bring it.

I ordered a TV from Newegg.com. It was delivered damaged. My stepson received the package while I was at work and put it in the garage. I had to remove an entertainment center from my living room so I could install the TV. I was called out of town. When I got back I tried to install my new TV. That is when I noticed the damage. I immediately called Newegg and e-mailed pictures. They said they would get back to me and that the pictures would expedite the process. 9 days later I called Newegg and they said my claim had been denied. I never received any notification about the denial of the claim. The attendant on the phone said that it was past the date that I could file a claim and that I was stuck with a broken TV.

I'm updating this review as resolved not because Newegg.com has cooperated with me, but because the funds were returned to me by my bank. They have taken on the investigation and are working with the police.

I purchased a new Samsung solid state hard drive (SSD) from this website. After installing, the hard drive worked for 1.5 weeks. The crash happened to occur when I was traveling for work without the box. Newegg refused my product with or without the box. They said they would allow refunds on virtually any other hard drive, but the one I purchased had had an exception in the fine print. My product may have actually been the only one with this fine print. They did allow me to trade in the drive for the exact same one, but refused to take it without the original box. I was forced to purchase the exact same drive at a higher price as it was no longer on sale and send the malfunctioning drive back when I returned home and could ship back with the box. I would not be able to collect my refund until this was done.

I ordered a part from Newegg and also ordered the two day shipping service at an additional cost. Newegg then farmed the order out to one of their vendors, SpyTech, who shipped the order from their warehouse via ground service UPS. When I complained to Newegg about it I was told to take it up with SpyTech. Keep in mind I ordered from and paid Newegg for the product not SpyTech. In a follow up email from Newegg I was told that they will use the cheapest service in order to get it to me in 2 business days, whether I pay for additional 2 day service or not. They refuse to issue a refund. My last purchase from them, obviously. Attached is a copy of their email.

Earlier this year I had a Western Digital drive I purchased from Newegg that was supposedly retail 5 year warranty drive that failed-numerous bad sectors. I called Western Digital and gave them the serial number. They stated that what I had purchased was NOT retail, but an OEM drive and since they did not warranty the drive-that the retailer was my only hope of getting the drive replaced. I called up Newegg and they said they would contact Western Digital and they would get this sorted out. I waited for a week and called back Newegg and they said they had sent an RMA authorization to send it back. They sent it to my old e-mail address which I told them twice before was not valid and gave them my new email which they already had.

I'd like to file a complaint for delivering poor quality product and unsatisfactory customer service experience. I got the refurbished ASUS laptop with the keyboard locking issue. I reported the issue and after I sent it back to Newegg, the laptop wasn't found defective by the RMA department. Same laptop was shipped back and, of course, with the same keyboard locking issue in IE9. When I reported the issue for the second time, I was told to send it back for a refund with the 15% restocking fee if the item will not be found defective. I find this experience with the Newegg very disappointing, and humiliating because you not only have their customers test the laptops but punish them for the issues not found by their RMA department.

Ordered a motherboard that worked fine for a couple of days then started to randomly hang up. Got an RMA from Newegg and after haggling with them about having to pay 15 bucks to ship back a defective item, they sent me a UPS shipping label. Initially I had asked for a new motherboard in exchange, but after reading about the number of failures for this particular board, I called Newegg customer service and asked for a store credit or refund in order to buy a different board.

I ordered an item from Newegg Sunday, 21 July 2013 at 2:22 PM. I changed my mind and put in a cancel notification, same day, Sunday 21 July 2013 at 5:05 PM. Newegg told me and the website showed the item had shipped. I contacted customer service right away on Sunday and told them that there is no way the item shipped Sunday. I contacted the DHL customer service (Monday 4:10 PM) and the representative told me the package that I ordered on Sunday had not been picked up by DHL. They had only received the electronic notification to pick-up. Therefore, I contacted Newegg again and told them that they are holding the item in a staging area in the Newegg warehouse and waiting for pickup. Additionally, the shipment method is the 4-7 day eggsaver method.

I saw the signs but still ordered a monitor there. A pretty good one as I thought (DoubleSight DS-279W). First monitor was DOA and I had to mail it back (additional $20). Second time it took 4 days to deliver the package even though Newegg's warehouse is just 20 min away from me. After opening the box I found that the monitor is not new (well, I paid for a new one). The metal connector panel was badly bent so it was very hard to connect a DVI connector. You can see it on the attached picture. This time monitor worked but the video from DVI connector was all distorted. It looked like a high resolution LCD monitor connected to a very old low resolution video card. I checked and my Radeon 7970 was outputting proper 2560x1440. I had to use HDMI connector to get the correct video quality.

On June 24th, we placed an order for our son (living in a different state), provided all the information (we were paying for the item) and the email address. When my son tried to track using the number given, it showed the order as cancelled. When I called to find out why - I was told they "could not verify the address". So we gave them the information (again) and they sent it to the verification team. "You should receive email on Friday or Monday, if not call back." I asked if they could change the email address, since it was possible that it was incorrect, and they said no. No email was received, so I called back on 5 July - and found out that the verification department "could not verify" and did not notify us - just cancelled the order.

I purchased two SOLEUS AIR SG-WAC-12ESE-C 12,000 air conditioners on 06/01/2013. I received them about two weeks later and installed them that following weekend. I tested them both and they seemed to work. On 06/24/2013, I got a chance to actually use these units and only one of the units would work. I contacted Newegg the next day to get a return and they told me I would not be able to return the damaged unit for a new one because I no longer had the original box. I offered to purchase the new unit with my credit card and I told them I would then put the defective unit in that box for return and when they receive it, they could refund me for the damaged unit.

I purchased a defective ASUS motherboard from Newegg in 11/2012 and tried for over 6 months to get a credit, all to no avail. In fact, when it was determined by ASUS Tech Support that the MB was bad, I immediately purchased a replacement from Newegg before I received credit on the original that I returned. Luckily, the second MB worked fine but they refused to credit me $325 on the original purchase claiming I damaged the board. The claim is totally ridiculous but they have my money so I have no recourse other than to tell my story in hopes others won't get burned like I did.

On April 7, 2013 I purchased an Asus Tablet for my son. I liked my son's tablet so much that on April 10th, I ordered one for myself. My son's tablet works great. My tablet started to show there was something wrong with it. I started to notice waves of light when using certain programs. My son's tablet did not behave the same way. Suddenly, the waves of light became more noticeable and my colors for my icons and videos were faded out. It was obvious something was definitely wrong.

I placed an order on May 16th, 2013 for which I chose super-saver because I was okay with receiving the item by the 23rd. I went online yesterday (21st) to find out the delivery date on the carrier's website and was told the number was invalid. I contacted their customer service department who also could not track the item and indicated that it may not have been shipped. She said that she had to contact the Shipping Department to find out where the item was, and if it wasn't shipped, she would send it overnight. She also promised to send me an email with the status either way. I never got that email.

As per the review given on 05/20/2012, I want to update it. Newegg did give me a credit as they said they would. I have changed my rating to reflect the customer service. In the age of the internet, I know a lot of people try to rip off vendors. This may be why it took more time than I thought. The point is they did what they said they would do. I could not ask for more.

I ordered a part from Newegg on 5/9/2013. The order did not come. This is the first time this has happened. I called Newegg and they said it would take 5 days if they did decide to replace this $112 order. I called 5 days later and now it is still 5 more days. But if I order a new one, they will give me a $20 credit for overnight? But guess what, it will take 5 days for that credit too. The burn is I have spent over $3,000 this year with them and over $10,000 in the last three years. Now that one order is missing, they could care less.

I paid for next business day shipping and still on the fourth business day, nothing. Rude CSR. Miserable time doing business with this place. Never ever again! Stay away.

I never had a problem with Newegg before. I returned an inoperative motherboard with an approved RMA, repackaged everything and sent it back. Newegg claims the serial number is missing and won't process the RMA, but I have two additional motherboards (same type but model A1 vs. the bad A2 being returned) and specifically verified the serial number on the motherboard before I boxed everything to make sure I returned the A2. It's unfortunate. I liked shopping at Newegg. Luckily, there are plenty of other vendors out there. Now that I know, I won't "Newegg" anymore.

Having dealt with Newegg in the past, I decided to buy a Lenovo Ultrabook, with an extended warranty from them, which was promptly shipped and I thought that all was well. However, after using the laptop on a professional photography shoot, the computer froze up, which required a reboot. Upon reboot, the laptop prompted me to restore the computer, which would mean losing all my photographs from the recent shoot. Upon calling Newegg, they said to call the extended warranty service, which informed me that they would only warranty the two years after the first year and that I would have to go to Lenovo. Lenovo then extracted another 80 dollars from me for a restoration disk, which never showed up, and I RMA'ed it back to Newegg.

I ordered an iPhone for Sprint. They sent me a Verizon-locked phone. They had me return it to their California location even though you sent it from New Jersey (I'm in Maryland). The phone arrived back to them on Tuesday and then three days went by and still no refund. Their website says allow 3-4 days for processing. How long does it take to open a box, check contents and issue a refund? They approved the refund on Friday night about 5:30 pm but no refund to my account. Saturday morning, I called back and spoke with same supervisor who promised it would be done on Friday. He said, "We did our part. It was sent to the accounting department and they are not in until Monday." It only took them 5 seconds to take my money but it's been 17 days since my order and I'm still out my money.

I tried to place an order with Newegg, but there was some glitch with some security feature of the credit card I used and it said the order could not be processed. So I tried again with a different credit card and that one went through fine. Then both orders arrived and both credit cards were charged! I asked to return one, but was told I could not. It should be easy for Newegg's software to spot double orders and check with the customer before sending the second one. Also, Newegg should have been willing to accept one of the twin orders back if I just paid the return shipping. Instead I was told I was stuck with it.

I was checking out with a promotional code that I'm sure that I entered in multiple times. When I finally checked out, the promotion didn't persist in my purchases. This is part of the only reason that I would have purchased anything on Newegg. Needless to say, I'm extremely displeased with the poor system's inability to carry my entered promotional code (pasted everywhere around the website Newcustomer) in my shopping cart without persistent cart information being shown through the purchase funnel.

On January 14, 2013, I received an email from Newegg.com that my $1,350 audio equipment had, indeed, been delivered to my home. I was out of town until 3:00pm of January 15, 2013. When I returned home, I looked for the boxes that would normally be on my doorstep and nothing was there. I called Newegg, and they confirmed five items had been delivered to my home that day. I thought of how crazy that was; I have multiple security cameras recording 24/7.

You cannot complete your order anywhere but online. Here is my 36 hour saga.

I placed my order on Sunday with 2-day delivery and they didn't ship until Wednesday and it arrived Monday next week. For all the good deals they may offer, when it comes to shipping, Newegg doesn't deliver. Beware. Moreover, when I contacted their customer service for an explanation, a person named Brenda tried to fool me - she replied to me that it takes two days for the order to be processed. What a liar.

I purchased a receiver for Christmas as a gift. My son did not have it hooked up until about 3 weeks ago. The receiver is not working. I contacted Newegg in reference to the receiver. I was advised they have a 30-day policy and they cannot help me. I will never purchase anything from them again. I want the public to know about this and go elsewhere to purchase your merchandise.

I ordered a part from Newegg on a Friday. I'm not supposed to receive it until 7pm of next Thursday. I called customer service, and the lady that I spoke with said that the product didn't leave the warehouse until the 20th. When I was looking at the tracking information, I saw that it clearly said that the order was processed on the 18th and shipped on the 19th. It is very misleading for someone to pay $15 for a 2-day shipping when, in fact, I ordered my product in the evening; and I am not supposed to receive the product until the evening of the 5th business day. If I allow for the maximum of 48 hours for processing, my order was still at least late. When I called customer service, they were no help and insisted that they had still met the timeframe, which they did not.

newegg immediately resolved this issue by sending the new laptop via next day air.

Before you grab a deal from Newegg, be warned that if you have to return it, your great deal is going to cost you. I bought a Biostar MB A85S3 with a manufacturer’s rebate. The rebate called for the original UPC tag to be sent to the manufacturer. Not only is it a ridiculous process that they use, but it creates a problem with Newegg. That is, the MB doesn’t work and Newegg requires the UPC label in order to exchange the MB plus shipping cost. Biostar refers customers back to Newegg. By the way, I sent two customer reviews on the Biostar to Newegg. They posted none of them. I am still waiting for a resolution from either Newegg or Biostar. Who needs such a headache on a defective product? I'm sticking with Amazon for the future because they make returns easy and cost effective for the consumer.

I work for a small business. Our engineers ordered 3 routers from Newegg; one turned out defective. Being the Logistics Officer, I take care of the returns and replacement parts in the office. The first time I attempted to get some answers on exchanging the defect (January 2), Newegg told me that it wasn't their concern, but the manufacturer’s (Cisco). So I called Cisco (which is another story; they were completely rude about the warranty on the part). Anyway, they said they couldn't help and sent me back to Newegg. The representative after that debacle was extremely apologetic and worked extremely hard back and forth with me that next couple of days to get all the information he needed to get the exchange process started. That was January 11th. I never heard back from him.

I purchased 2 TVs for Christmas gifts. I didn't open to test the TVs on arrival, just wrapped them and put them away until Christmas. One ended up working, the other did not. Newegg said, “It's past 30 days. Too bad one didn't work but we can't help you.” Now, I’m stuck with a piece of junk. Thanks Newegg.

One of several laptops purchased from Newegg.com was defective due to bad RAM. I set up an RMA for Newegg, shipped back the laptop, only to have the defective laptop returned back to me without any prior permission. I contacted Newegg to inquire why it was shipped back. They stated they "restored to original manufacturer’s default configuration setting, unit has been benchmark burn-in tested for 12 hours and no further errors were detected. Error(s) customer experienced could have possibly been caused by virus or compatibility issue with user installed software program(s)." Being a computer technician, that was the first thing I tried prior to attempting an RMA with Newegg.

Two false credit charges were sent by Newegg to my credit card. Newegg’s response was to call the police. Need I say more? Kiss them goodbye.

I received defective RAM and sent it back to them. They sent me a GC code instead of issuing a credit card refund. Now, I’m stuck with a gift card that I am not going to use. This is just a dirty attempt for them to get more money from us. I will not be buying from them again and will prefer Amazon. Horrible.

I ordered a laptop advertised with a Blu-ray Reader/Writer. When I received the laptop, it only had a Blu-ray reader. Newegg also changed the ad and my online invoice to show the ad only advertised it as coming with a Blu-ray reader. Luckily, I was able to pull up a cached web page to prove it had been advertised to come with a Blu-ray reader/writer. Only after I was able to prove to them that they attempted to cover up a bait and switch, they offered me a $50.00 gift certificate. The value difference between what I ordered and what they delivered is around $200.00. A $50.00 gift certificate is a slap in the face. I have started the small claims process for assistance. Do not give Newegg business.

I bought a new laptop on thanksgiving with windows 7 (not Windows 8). They "upgraded" me, denied that they advertised it as a Windows 7. They said I couldn't return it; it’s what I ordered. They are still "looking into it". The customer service people are polite but ineffectual. They won’t make it right even though the solution is simple. Don't buy from these people. They won't stand behind what they sell.

I purchased ($239.00) an Asus motherboard from Newegg. I received an open box. That really did not bother me at this point. I installed the board. The board would not boot. I requested an RMA. They approved the RMA. I shipped the board to them. They then sent me an email stating that I bent all the CPU pins beyond repair. I replied stating that I had received an open box and that the pins had to have already been bent, and that my CPU was just fine, working in another board that I purchased from 'them'! They replied by telling me to send the board to Asus for warranty. They are returning the board to me and would not refund the funds or send me a new board that was not opened. I am just out the money and/or the board. I should not have to do what they should have done to begin with. Newegg used to be the very best! Now they just don't care. That’s what is happening everywhere, it seems.

In December 2010, I ordered a telephoto lens from Newegg as advertised. When I got it, it did not work properly on my camera. It was not compatible with Canon 5D. Newegg charged a restocking fee for their error. On Cyber Monday, 11/26/12, I placed an order for a Mac PC and was advised my account was suspended. After two calls to their customer service, they said I was to be notified via email of account reinstatement. I have not received any notifications. I lost out on a Mac PC and am blackballed by Newegg for being right. Their return policy has again caused a problem even after two years. Don't be fooled by bargains. Newegg makes it up in fees!

I bought a processor, motherboard, and memory at Newegg site. When I tested the motherboard, it did not work because it had a pin socket bent. I contacted Newegg and returned the item to exchange in the first week; however, they claimed that I caused damage to the pins, which is not true. They returned without replacing the motherboard, but to my surprise, they damaged another four or five pins; the pin that was bent was broken, and the cables were missing. The manufacturer also claims that the warranty is not on the bent pins. I know how to install a processor and not damage the socket; it came damaged, and now I will lose my money because I cannot prove that they sent the card damaged. I'll throw the card in the trash and buy another and have a loss of $80.00, but I'll talk to all my friends on Facebook (701).

I ordered a 27-inch Acer monitor, which arrived poorly packed and in an open box. I paid full price for the item, and I got a box that wasn't even taped shut and not packed for shipping. I called their so-called "Customer Service" and got a lot of excuses but no satisfaction. I said, "I paid full price but got an open boxed item." All they offered was a "gift certificate on a future purchase". I told them if that's all they can do, then there won't be any future purchase. I'm done buying from them. If you are thinking about buying something from them, be forewarned and beware. You'll pay full price and get an open-boxed item and they won't even pack it for shipping. Shabby packing, shabbier customer service, and nothing but a frustrating experience dealing with Newegg. I won't ever buy from them again.

They would not refund because I opened the package and was not satisfied with the quality of the phone within 1 day of delivery. I will use Amazon from now on with a 30-day return policy providing it is in the same condition as when received. The worst return policy.

They have terrible customer service. I ordered 2 things from them, a CPU heat sink, and a Blu-Ray drive. The heat sink was missing a small pin in the hold down assembly. Their response was for me to send the entire thing back instead of sending me the part. They said they can't help it if something is missing parts. The Blu-Ray drive that many people stated "comes with software" in their feedback section, did not come with software. Other websites also stated that it came with a software. They clearly have 2 different packages for this item. Their response was that I should have read the description more carefully and maybe the 5+ people who said it came with the software put it under the wrong product. And before Newegg gives their stock response of "We apologize, contact us," I contacted you on both occasions and was told to bug off.

On 8/27, I ordered an open box video card. What was delivered was a defective and refurbished video card. Since open box are not supposed to be refurbished and are not advertised as such, I complained and returned it. After that, they rewrote the FAQ defining open box, then it read as a bullet, "Open box items are not refurbished." I also received one response stating, "We would never send a refurbished item as an open box" from customer service. I saw the same item again advertised as open box a few days later, so I ordered one. This one came as not only refurbished, not only defective also, but have serious doubts it was ever sold before to meet the definition of even open box, still had the factory sealed tape on it, labeled clearly as "Asus manufacturer's reconditioned item.”

Newegg offers a "Newegg saver" that is free and supposedly delivers in 4-7 business days. First, this shipping method is one of those hybrid shipping methods where it travels via UPS or DHL and is then dropped into the US Postal Service for final delivery. Have fun with that wait, even when it works. Several days past the maximum 7 days, I contacted Newegg to find out where the package is. They said it takes another 7-10 days to file an inquiry. I contacted USPS with my delivery confirmation number and they told me their service is a 2-8 day service and only after 2 weeks can you file a missing package claim. So Newegg promising 7-day delivery and using an 8-day service with the USPS is a blatant lie. Mind you, this 2-8 days doesn't even start counting until the package is first carried by UPS for a few days.

They advertise items incorrectly regardless of the manufacturer's spec. They claim it's from the manufacturer. They have incorrect original pricing. They will change the original price to make buyers think they are getting a good deal. For example, they will change MSRP to a higher price just so they can jack its sale price up. I have been watching them do this for months. They refuse to post my reviews to inform buyers of the real item specs and they told me that I was disregarding posting rules.

Deceptive trade practices of Newegg - I purchased a computer case and some thermal compound from Newegg on June 9th and never received the items. When I contacted Newegg's customer support, they informed me that an RMA had been issued on 6/18 for the computer case ($199.00) because UPS had returned the case. When I inquired of them as to why they had not contacted me about the RMA and or return of the case, they told me that it was not their policy to contact customers when items were returned the shipper.

I purchased an Xbox 360 and Kinect bundle from Newegg. Unlike every other Xbox vendor in the country, Newegg registers the products with Microsoft upon shipment receipt, not when the product is sold to a customer. Therefore, you will not receive a full one-year warranty on the product from the manufacturer as inferred prior to purchase. If the item sits in stock for an extended period of time, you may end up with little to no warranty from the manufacturer at all. Xbox hardware is documented to fail on average between months 10 and 14. In the case of this purchase, I received a seven-month warranty on both the Xbox and Kinect. Unacceptable. Newegg customer service is horrible as well. My initial inquiry about the warranty practice went unanswered. After I followed up a second time, my case was referred to another internal department that was to respond within 3-7 days. After 10 days, I had to contact them a third time to check on the status of my case. The formal response from Newegg: "Sorry, that is the way it is."

I purchased an ASRock Z77 motherboard and other parts to build a computer. The socket had a bent pin. I sent it back to Newegg and they said I caused it. They sent a defective board and now say I must deal with Asus. Bottom line, do not deal with Newegg.

I purchased an Asus PZ77V Deluxe motherboard and other parts to build a computer. The socket had a bent pin. I sent it back to Newegg and they said I caused it. They sent a defective board and now say I must deal with Asus. Bottom line, do not deal with Newegg.

I purchased an OCZ Vertex Plus 240Gb SSD drive. It was dead on arrival. When I asked for my money back, I was told that it was non-returnable and they offered an RMA. The next day, I was sent an e-mail stating that because it was defective, it had to be returned to the manufacturer and they would refund the $10.34 charge for the return shipping. I am waiting to see if that happens. Over the past several years, other business dealings were satisfactory. Now however, it seems that corporate policy is to "take the money and run" indications that a fundamental shift in customer relations has occurred. You would be wise to shop elsewhere. This company has changed for the worse. As an aside the customer service operation appears to have been "off shored" as all responses were by e-mail in poorly phrased English. There are other reputable companies on the Internet that are much easier to deal with, use them and search the Internet for their reputations because I had dealt with Newegg in the past, I assumed they were the same. I repeat they are not.

If you are a consumer thinking that you are going to get the best by building a computer, think again. I bought all the best parts to build my computer on Newegg. After spending almost $1,600, I got a bad SSD drive that has caused me data loss and countless hours of **. OCZ SSDs are not with the time to mess with them. All these parts to build are by different manufacturers. So, if one goes out, you deal with them all. If you just bought a Dell or an Apple with an onsite warranty, you make one phone call and you get results because they cover all the vendors that they use. OCZ would not replace (even under warranty) and had me reformat the drive and I was losing data like crazy.

I ordered a WiFi extender from Newegg.com based on the recommendation of my IT consultant. Merchandise arrived, however, extenuating circumstances (IT person traveling, death in my family) resulted in me not opening the package for 35 days. It was opened the day the IT person returned to install it. He worked on the install for 3 hours, more than either of us knew was appropriate. He called the manufacturer's technical help line. He and the person at the manufacturer concluded the product was defective. I have sent 4 emails to Newegg asking for consideration as I was beyond the 30-day policy. No response at all. They have a terrible business model: take the money and run. Had I searched for "Newegg complaints," I would have been spared this aggravating experience. Buyer beware.

I ordered a piece of Corel software from Newegg.com. After I received it, I tried to install it but the software told me the registration code was already used. I contacted Newegg.com and they told me it would take weeks to resolve this through the manufacturer. I told them this was unsatisfactory and I wanted my money refunded. They refused. I then filed a dispute with Paypal, who I funded the purchase through. Newegg then suspended my account. I contacted Newegg again and asked for a supervisor. I talked to an Elaine ** who told me that if I sent back the software and dropped the dispute through Paypal that they would refund my money once the product was returned. I was notified that they had received the product back but now they state that they are refusing to refund my money. This is fraud in my book! They have my money, the returned product, and are now refusing to return my money even after they promised to.

Newegg, Inc. is a horrible company to deal with when things go wrong. Our last order delivery status says it was delivered 5/19/12 and we never received it. UPS says the shipper has to file a lost/missing package claim, but Newegg will not do this. After a BBB complaint was filed, Newegg responded with a direct contact that was a public image professional. This person did nothing beyond providing an explanation of the deficient shipping contracts Newegg has with various shippers that will not allow Newegg to ship a package with a signature requirement. Our account has had a couple previous packages that were either lost, stolen or misdelivered over the past 4 years as stated by Newegg, so they will not even file a claim with the delivery company as directed by UPS.

I ordered two new computers last March 13. On March 17, I made my first request for a replacement as one of the two was defective (power supply with bad wiring). Instead of granting an RMA, they told me to try the maker (CyberPower) for help. They said, "Send it in and we'll fix it.” They returned it unfixed. So I asked for an RMA a second time (still within my 30 days) and was denied because I no longer had the original boxes - CyberPower kept them. So Newegg contacted CyberPower and arranged for a replacement system. I sent it in again and got the same PC back again with supposedly a new power supply, but it’s still not functioning! And the manager I most recently spoke with is now ignoring my email. I want to sue for a refund and the damages and mental strain and time lost due to not having a functional PC!

I had 3 transactions that were not ordered by me. First, I contacted my bank and then Newegg to inform them of fraud. I did this so that Newegg could stop any product that had not been shipped. I was informed that 2 of the 3 items were voided and one was shipped within an hour of order. A very rude customer service rep and then her not so nice supervisor told me that it would take 3-5 business days before the voided transactions were removed from my debit card. The total of transactions is over $450 and I felt that if something is voided, that should clear within 24 hours. Hopefully, someone within the upper management will take a look at this policy and realize that this goes against federal regulations regarding debit or credit card transactions. I just know I'll be getting one of those forms from a lawfirm with a class action suit against them sometime in the near future. By the way, I have never done business with this company and never will after this episode.

I have been buying from Newegg.com for years and never had a problem until last week when I placed a $2000 order with them. I ordered several computers parts to build a few computers. When the parts arrived, they were shipped on a large box which came to my house in good condition and with no outside damaged. However, when I checked the contents of the box, the most expensive item, a $300 CPU box, was damaged. The box still had the manufacturer’s original seal on it, so it was never opened; but the CPU box was clearly damaged. The box was ripped and mangled in all corners and the CPU inside was broken.

Newegg offered this deal until May 22: Toshiba 40E220U 40" 1080p LCD HDTV for $388.99 with free shipping. From May 16 until May 22, I tried to order this 6 times, with different credit cards. Each time the order is confirmed and then 10 minutes later, I get an email that the order is cancelled with no reason but I should call customer service. Customer service kept telling me nothing was wrong, check my billing information and resubmit the order. The credit card and billing information was accurate and worked the same day for a purchase on another site. Then my dad tried to order this for me. He tried four times with six calls to customer service. Exact same story, the orders all get approved by the credit card company but then Newegg cancels them. Then my sister tried once. Same story.

Update: After posting on Newegg.com's Facebook page, I was contacted by a representative from the company. His title is "Public Image Professional". I wrote and emailed to him explaining my predicament in greater detail. He stated that he reviewed the account and "it was notated that the item was already defective when you received it". He decided to make an exception to their policy in my case and they approved the RMA. The replacement product has been ordered and is on the way. I am satisfied with the outcome, but still unsatisfied with their policy of automatically denying any claim of damage on RMAs.

Really bad customer service. I purchased an item from their marketplace (third party seller). Incorrect item was sent. I called Newegg and they said just refuse the packages and once the shipper get the item back, I will be issued a refund. Well, I did that and 10 days after the shipper received the item back, still no refund. So, I called Newegg back and they said just file a PayPal dispute then to receive refund. I did and promptly got a refund. But now, month later, I find out they have suspended my account because of the dispute and will not release my account until I reverse the dispute. You can't reverse a dispute once closed. So Newegg will never let me buy from them again.

Worst service and customer support on the internet - I have done business with Newegg for several years and have had recurrent problems with random blocking of my account and voiding of orders. Newegg has a "Verification Department" that imposes outrageous conditions. They never explain why they do what they do, and they never apologize. They offer to sell an item, they take your money (enter into a contract), then void an order days later. They have no concern about their customers, so I'm going to "vote with my feet!"

I spent close to $2,000 with this company to build a system for a client. It never worked. There were many errors. After much troubleshooting, determined it was a bad stick of RAM (computer memory). Three of the contacts were damaged. I opened an RMA and specifically mentioned the damage to the rep on the phone. I was told it would be no problem. I sent back the memory and they denied the RMA. I was informed that they do not accept damaged RAM. It arrived damaged! They are sending me back the damaged items and have told me to take it up with the manufacturer. I've been working in IT for 20 years and have built many systems, so I am no amateur. I am a qualified IT professional and I have numerous certifications. Obviously, I take every precaution when dealing with sensitive computer components, so it was not damaged by me.

I bought a new Nokia 710 from them. On the second day I had it, the phone fell out of the backing while I was scrolling upwards on the screen standing on my driveway. The backing was still in my hand as the phone flew forward and fell cracking the top left screen. After inspecting why this happened I noticed the two plastic catch pegs at the top of the backing were malformed and were not working. I called Newegg and the guy said no problem. I returned the phone in all of its original packing and with the original return slip just as instructed. This man had been told the phone was cracked/broken.

Newegg advertised a TV stand/fireplace on sale at 40% off. My order confirmation listed the TV stand including fireplace insert. Only a mantle was sent to me. I was told that if I wanted the fireplace it would cost me almost $200 more. This was deceptive (fraudulent) advertising and the rep acknowledged that, but would not do anything to make this right.

Be aware that if you purchase anything on their Newegg Marketplace and you have a problem, they will not stand behind it and and basically say, "We just collect the money, you have to deal with the seller." If the seller screws you, oh well, they got their percentage, so they don't seem to care. You have to then take it up with PayPal. Unlike Amazon and eBay, there are no procedures in place and no adequate warnings about the distinction of buying from a seller or from Newegg proper. If they did, they probably wouldn't sell anything, I guess.

I bought a watch from newegg.com on 4/1/2012. It’s a Citizens eco drive (eco-drive: BL8000-54L). The watch is priced at $248.50 and is sold by “The Watch Locker”. This watch is normally priced at approximately at $356 everywhere. I received the order confirmation in my Gmail account, which had the sales order number and sales order date and time. A day later (4/2/2012), I received an order cancelled notice from Newegg. I checked debit card information and everything was right. When I tried to log in, it gave me your account has been suspended.

Newegg sent me a bad laptop disk drive. After installing a new operating system and doing all the work, the drive started to fail. I sent it back.and paid $10 shipping. Newegg said that since I wrote on the label, they won't replace it. If I had written the works of Shakespeare on that label, that doesn't change the fact that the drive failed. I will file a complaint with the BBB, too. Even these online companies pay attention to BBB.

I ordered an Intel SSD for a great price and it arrived 6 days later in an envelope. The product packaging was severely damaged. Upon opening the packaging it was immediately obvious that the SSD was bent and broken as well as several of the accessories in the package. I attached the drive to my PC but it would not even allow posting of the BIOS. I requested an RMA to which they accepted, until it was inspected and immediately returned to me stating that they do not accept returns on damaged products. I have been communicating with customer service representatives to make this right. My history with Newegg.com is extensive and previously they have always made things right. They continuously state they can not and will not help me. I am now saddled with a $120 paper weight that I never got to even use. I will not shop there again. Whatever has happened to their once legendary customer service will result in their eventual downfall as the premier place to shop for computer peripherals.

I ordered 3 hard drives. When the third one was installed in a Drobo, a red light immediately indicated that it was defective. It was installed by a highly skilled IT person who had done side work for us for several years. His day job is in IT with a major regional hospital. Newegg claims that he damaged it when installing it and refused to replace it. My assessment is that given his skills, the probably of that is zero. Now, I see they have many similar complaints against them. They obviously are not an acceptable merchant. I feel sorry for those poor souls who work there on their way to a better employer.

I purchased a motherboard that won't boot up (connected it to power supply and it won't even fire up, just an on-off clicking sound). Sent it back to New Egg after obtaining an RMA. It took them 3 business days before denying my RMA stating that their inspection department found that I damaged the pins inside CPU socket. I did not even take the hard plastic cover off the CPU socket which leaves only 2 possibilities: it was damaged during shipping back, which is unlikely because they would see the damage and not accept it, or someone in their receiving/inspection department damaged it and blamed it on me.

I ordered a refurbished HP laptop from ** on 1/31/2012. The laptop arrived a few days later. I found it to have some cosmetic damage to the plastic casing around the monitor. It was a defect that should have been easily noticed, but in good faith, I contacted their RMA department and they agreed that it should be replaced. I was given a shipping label and instructions on how to send it, which I followed. While it was en route to the destination, I saw that Newegg had a one-day sale on an accessory I wanted for the laptop. Before I ordered it, I contacted their customer service again to ask about the status of my RMA, since I did not want to order the accessory if my RMA would take a while. I was told that my RMA would be expedited to facilitate my request.

I have sent following letter to newegg.com. Will keep you updated with any responses.

I have spent about $15,000 with Newegg. I am a ten year customer. They are very big on Rebates except you don't get them all the time. I am still $400 short of promised rebates from various manufacturers who tell me to contact Newegg since the rebate is through them but Newegg says they have nothing to do with rebates. I am out the money so who cares.

Today, I was able to finally order my Samsung 512 GB SSD drive. After the process of creating an account, entering my billing and shipping details and having my order confirmed and the charge approved, I received an email stating the order was cancelled. I tried to access the account I created and I am told my account has been suspended and received an email confirmation with the same information. I called my credit card company which confirms that the charge has been approved and they see no problem.

I bought 2 Versa ink nano from Newegg a week ago which cost me $106.00. The ink was old, dry and did not work. I asked them to replace the ink. They refused so they will not get any more of my business.

I ordered a replacement car charger over a month ago for my Garmin GPS. The info given online stated it was compatible with the Garmin Nuvi 760, which I have. When it came, it did not fit. I called and was given the runaround. They told they'd look into it and get the right one out but it never came. I've called twice more, with no results. I still have no car charger!

They sold advertised products they never possessed and refused to replace the used unit one of their associates sent. Newegg will not do anything and keeps all the money but refuses to acknowledge their mistake or crime of selling what they never possessed.

I ordered a Westinghouse 32" TV. The day I set the TV up, it had a green line down the middle that even the cable guy couldn't get fixed. I called Westinghouse and they told me I should be able to get my money back from Newegg. Rottenegg told me since I had contacted them 36 days after I bought it and not 30 days, they wouldn't warranty it. Wow, I'll never buy anything from this place again. It makes you appreciate buying items from a story. These people don't realize how many customer they could get if their customer service was better. Now that I know how Rottenegg treats people, I will tell every single person I know and since I travel as a sales person, that's a hell of a lot of people, who will in turn tell more people and yes, maybe we can put them out of business.

I ordered a TV for my girlfriend's birthday that was in stock. 3 days later, I was sent an email that my order was voided because the item was not in stock. I've tried to remedy the problem with customer service but have been redirected from supervisor to supervisor. I've spoken to several people but continue to be insulted with their offer to remedy the problem. Be very careful when ordering from Newegg. You may not get the product you ordered, but they will charge you! And for any hassles you have to deal with their 'offers' to fix problems is rather insulting.

I ordered an item by mistake, cancelled within a minute and reordered the one I really needed. They still processed both orders, and both orders were shipped. Now I have to pay their restocking fees for the item that wasn't even open plus return shipping fees. Even worse is that my two emails to customer support were unanswered. I am their customer since 2003 and always had pleasant experience both with their service and customer support. Now, I will consider other alternatives.

Newegg voided my order a few minutes after they received it. I ordered the product from another company and called Newegg to make sure that the order had been voided and they confirmed that it was.

I corresponded with Viola at **. I ordered a laptop. But I found out it was the wrong one right after opening it. I asked Newegg.com to replace it with the right one and they agreed. I voiced my concern via email to Viola that they might give me a store credit, instead of a refund for the new order number. And I said that I was willing to wait for the credit to order the new laptop. Viola replied that she would issue an RMA refund, without restocking fee, if I would reorder the right laptop right away. I did that and charged it to my credit card as the RMA was not returned or processed yet. I sent the wrong laptop back at my shipping expense. After a few days, they said they received it. A few days after that, she issued a store credit instead of refunding to my CC or applying it to that order number. And she refused, over and over again, to budge on the issue.

I was sent two routers that could not be set-up by me, my son, or the ISP. They are apparently defective, or at least incompatible with Verizon and Fairpoint internet service. I am being charged 15% restocking fee, and $22.20 shipping charge for a total weight of 3 3/4 lbs.

I will never buy from Newegg again. I bought a "refurbished" laptop that was described with a newer operating system. The laptop I received was obviously quite old and just loaded with the newer OS. It said that the battery needed to be replaced and had trouble staying on since the day I got it. I contacted customer service about returning it and they told me that I had to take it to Apple and have it repaired myself. They are not responsible for troubleshooting. Don't ever buy from Newegg. They do not stand behind what they sell.

I returned 2 defective items with the RMA nos. attached in the same package. I have tracking info where they received the package in good order and now they're telling me they didn't receive one of the items and cannot replace the defective part. So I'm out of $139.00 and $15.00, plus return shipping fee.

I bought an ASUS laptop (A53SV-XE2) on Thursday (09/08/2011) from Newegg.com. I paid $739.99 on that day with "newcustomer10" promo code and my debit card was charged on that day immediately. I had an email that says "your product shipped today" (4 days later). Then, I had a look at the product's page and I saw that the price is $699.99. I have not even got the product but the price was reduced. This is not fair. I could have got this laptop with the promo code for just $689.99. If I had taken the product yet, it would have been fair. But now it is not.