Newegg.com Reviews

I ordered a laptop on 11/14/15 and UPS lost it in route on 11/20. I was promised my money back on 11/24 and made multiple calls wasting hours of my time. I was promised my money back again on 12/7 along with a gift certificate for $50 and a call of confirmation by the end of the day. On Dec 15 they said my money was transferred to my account but it would take 3-5 business days to hit my account less the $50 "gift" to spend money at Newegg for a product that I most likely will never see. Today is December 15 after another hour long wait on hold they did nothing once again. Do not purchase anything from Newegg. You are simply rolling the dice.

I ordered an Epson L310 printer. Price couldn't be beat. No shipping. However, product came from Korea. No problem yet. Then enclosed directions all in Korean or other language. Called Epson and they said product not supported in this country, only overseas. I called Newegg and explained my predicament. The customer service rep was very courteous and said he would email the source in Korea for a return authorization. In a couple of days I heard back from Korea. They gave me the USA internet address for online manual and said there is 1 year warranty with 3 month postage paid. The printer works well, I am satisfied, and would recommend Newegg, with certain caveats.

Bought a power supply. One of the motherboard cables wasn't included in the package and no info was provided on the advertised rebate. Emailed them because the "chat" is ALWAYS unavailable. Got an auto-response saying they would get back in 3 to 5 business days. It's been a week and not a word. Since then I've also determined that the power supply is dead. Tried calling but their phone is messed up. Just a recording that goes part way and keeps starting over and over and over. No chat, like I said. I emailed them but based on my current experience, I don't expect to hear from them. Their attitude is obviously "Buy something and if you have a problem, too bad. We will make it impossible for you to return it". I will never buy something from these guys again and recommend everyone stay away because you'll get burned like me.

Game was purchased with $300 pc hardware from Newegg. Hardware received but need pass code to get game. Newegg customer service is permanently busy with no response. Phone not answered. Only can call during day hours. Online chat shows next rep avail in 6 minutes then keeps changing forever. I would not recommend purchasing any Newegg product this Christmas season unless you want terrible headaches.

I ordered a computer combo package (case, mobo, cpu, memory, HDD) from Newegg. The case I received was complete junk -- flimsy and poorly made, and the power supply was DOA. Well, just return it, right? This is where the combo return policy bites. For items purchased as part of a combo, the refund on any returned item is decreased by the amount of the total discount on the combo package. The case cost $45, the combo discount is $41, so it would cost me more to return the case than I would get as a refund.

I ordered it on Sunday and it arrived on Monday. Newegg always exceeds my expectations with their super fast shipping. There was a problem with my order. My first problem with Newegg.com after too many transactions to count. I waited a week for a response to my email. I waited two days for a response to my second email. Then I spoke to Marvin ** on chat. After bad experiences with the biggest retailer in the world I had low expectations. I thought I would have to eat my losses. But Marvin ** resolved the issue without any other hassles. Thanks Newegg! Thanks Marvin **!

I ordered and paid for an Acer Aspire Laptop - a Christmas gift for my husband. Two days later I receive an email stating that "they are unable to fill order as my cc was not verified". I called customer service and was placed on hold for 43 minutes. I spoke with Victoria who looked into issue and was unsure as to where breakdown was. I was instructed to replace order which I did along with purchasing antivirus as well as Microsoft Office.

I placed an order online for an Xbox One Forza 6 Bundle ($399) as a Christmas gift for one of my kids. The order process was good, no issues there. About a week or 10 days later, the item arrives. I opened the box a few days later only to discover a completely different product in the box. It was just an Xbox One game (that I didn't order). The packing slip enclosed in the box had the correct item listed on it (the Xbox One) so I don't know how someone at NewEgg could screw this up and not read the packaging slip. I called NewEgg to get this sorted out, after being on hold for 45 minutes, I finally spoke with someone.

I purchased a product at Newegg.com and it turns out it was actually sold by a third party company, Adorama. Adorama then sent me the wrong product. When I contacted Adorama to exchange what I received for what I actually ordered they referred me back to Newegg.com. It took me over 2 hours to talk to a person at Newegg.com and when I finally did, they said that I have to take up my issue with Adorama. So, I went full circle and neither company accepts responsibility for me receiving the wrong product. Amazon Marketplace works well, because Amazon takes ownership of the customer experience. Newegg.com does not. So, I will not buy from Newegg.com or Adorama.com in the future.

Before I was a "Premier" member, my orders would take about 4 days to arrive. Now with "Premier" 3-day shipping, it takes at least a week. This is on 3 different orders in a row so I know this isn't a coincidence. I called them today about it and all they had were empty excuses. Evidently, the first day of your order doesn't count as one of the days, the weekends don't count, but I can deal with that. So there's 3 days of the week that don't count as 3-day shipping... That still leaves at least one extra unaccounted for day.

Phillips SHB 4100. This is the very first time I've ever had issues with Newegg or anything I purchased through Newegg. The lady I spoke to on the phone was helpful though I felt frustrated by the experience - not due to her but due to the fact the situation happened at all. I purchased two sets of the mentioned headphones for my husband & myself to use with our Windows 10 desktop computers. Nowhere - that I personally saw did it state you had to have bluetooth dongles or anything like that. It was my understanding with windows 10 that it came with bluetooth & it was a simple matter of plugging in & enjoying.

I purchased 2 gallons of Varathane poly to refinish floors. I purchased them with Newegg because they had the quickest shipping and I have a deadline. The order didn't go out for days. The product was then damaged and discarded by UPS. I was told by Newegg that I should hear from the selling company in several days. I need to purchase the product locally now at a higher price and, according to Newegg, "Wait for a refund on the original purchase." I was on hold with the chat window for over an hour and while I was typing a response (because they don't bother to read what you type) I got the warning that they had been waiting for 3 minutes and were about to disconnect.

I purchased a Samsung tv from Newegg that was delivered damaged. They refused to return it claiming the shipping company is at fault. This is total fraud. It is not my responsibility to go after the company's shipper. If the product is damaged they should take it back no questions. I will not purchase anything from them again.

I went to this web site to buy a new smart 32 inch TV at $239.99. They said I would get $25.00 off by applying for a new credit card which could be used for that purchase. They lied! The website said I was approved for the card but when I called customer service I was told I could not use it until it went through normal mail. The customer service guy was snickering into the phone as I explained this problem. I never received an e-mail stating that I was approved for this card either although I was supposedly given the option to print the card number (which did not print it). The website subsequently froze up and collapsed my browser. They took all my information and I feel raped because they did not honor their side of their offer. Now a credit card is supposedly active in my name which I would have never applied for if I knew the false pretenses that were being advertised to entice people to apply for it.

I'm kicking myself for not reviewing Newegg before spending $430 which is now a total loss for me. I bought a laptop from them. It started up fine so I threw the box away. Two days after very little use, my laptop has a glitch. It randomly flashes black and randomly changes windows. I called Newegg to get it replaced. They told me since I threw away the box, they can't help me at all because it's a total loss for them to take the computer back. So instead, I, the customer, have to take the loss. After spending $430 on a laptop and receiving defective merchandise, they can't do anything for me because I threw away the cardboard box? That's so wrong!

I was trying to buy a gs60 computer on this web. When I process the web shows my process is successful but after they send me a mail says my order was failed, but they already take my money from my card, and now have to wait 5 day to get refund back.

Ok so I ordered an Acer XB270HU brpz 27" monitor from the Newegg marketplace for 35 dollars. I waited 4 days for it to ship. It was still in order verification. I contacted Newegg. They contacted the inactive seller. Two weeks later the seller just canceled the order.

I bought a new $800 Lenovo laptop from NewEgg. It took 4 long calls to customer service for them to finally get the order correct. When the computer was delivered it was a dud with a power problem and hard drive problem. Spent $200 to get this diagnosed with a computer person. My 80 year old dad threw out the box so now NewEgg will not let us return the 2 week old computer. I will never deal with them again.

I bought a $1500 computer from Newegg recently, I received a faulty computer that I barely could use for a month. First before I could return it I had to go through a gruesome process with MSI that tried their best to convince me it wasn't a hardware error, which it was. The only nice part of my experience with Newegg is the issuance of a replacement and the conversation I had with customer service at that point. After they received the computer, it took the two days to test it and accept it was broken. Then it took another day for them to realize that the computer I bought was now out of stock, since it has been replaced by MSI with a newer model. The procedure was then to issue a refund, which would be in my account in 3-5 business days.

I ordered two new laptops from NewEgg.com. I received them and when setting them up, one of them froze up while the basic components were installing, and the other froze up when I tried to download one basic program. The return process was just as frustrating. It took multiple emails to get a response, first from newegg, then the 'seller'. They FINALLY sent the RMA slips for me to return their crap products. I sent them back, followed up once I knew they were received.

Do not buy from Newegg!!! Ok my story... I bought two, high-end speakers. One came damaged. I called and spoke with Customer Service. Ended up talking with a manager. After telling me I could wait up to two weeks for a new one after sending back the old one I was unhappy. Basically at the end said, "I can't believe I was treated like it's my fault and I get to wait two weeks for my new speaker when I ordered it with two-day express shipping." They reluctantly gave me a $25.00 credit. Ok so I'm waiting and a week and a half later I call and they say, "Sorry but we haven't shipped you a new speaker because we are out of stock."

I ordered a PS4 Urban Camo Controller. I received an empty envelope. So I contacted customer service who said it wasn't Newegg that sold it to me but a sub-company, Red Dot, which was weird because I bought it from Newegg's website. Honestly it confused me. So Newegg's customer service can only contact Red Dot through email apparently and they have 48 hours to respond. 2 days later no response so I again contacted Newegg's customer service. 6 days later I received a response from Newegg with an attached email from Red Dot asking for a picture of the envelope because I stated the envelope was too small for a controller, which it was.

I purchased a video card for my desktop from Newegg.com. The card came defective and I am returning the card for a full refund. The problem is when I tried to post a review about my experience with that card, Newegg rejected and did not posted my reviews of the product twice already. My reviews were truthful and well written, I had good and bad things to say about the product, and tried to warn future buyers but nothing went through and the reviews were never posted. I also tried to answer a question about the product, which also was not posted. For some reason I am being completely blocked out.

I bought a Samsung fast wireless charger. Upon receiving it there was literally no adapter to plug in to actually use the charger. I noticed the shipping box had no damage so I knew it wouldn't be a ups problem and contacted Newegg. I was told that since they take a pic of the actual item before it's shipped to me, I need to contact samsung. I then contacted samsung for the rep to team me if I had ordered it from them they would replace it but since it's from another seller, it's that seller's problem not samsung and nothing they could do. So all Newegg tried to do was pass their problem onto the manufacturer when it wasn't a manufacturer's problem.

After review, NewEgg was able to issue me a store credit for the full amount of the defective drive - stating that they do value their long-standing customers. I am pleased with this resolution despite the time\effort it took to get to this point.

I bought new PC in Newegg web store. It was a present for my relative. First of all they put WRONG information on delivery choices. They not delivering in time. Second, they deliver PC with BROKEN VIDEO CARD. BROKEN!!! Third, I send PC on next day, and ALL process to get NEW PC. TAKE FOR them 15 DAYS!!! Absolutely not confident company. Never will buy there and never will suggest anybody.

I have paid $700 dls (quite some money) for a Desktop PC. 1-day delivery. Problem starts when next day comes and nothing is arrived home. I mentioned them that I had urgency hoping they would LISTEN to their customers, had paid for the 1-day delivery and to mention the PC's location is less than 30 miles away from my house. They did not care for all this. So I entered the Chat, I got an answer, it'd be delivered next day. It never got here. I have for the 2nd time chatted with them to mention them the chat reference #, no tracking number yet. Today, it's day 4 and still not answer of where it is, my money is gone, and they will answer me "tomorrow"!!! That's what they've said. This is not how you can trust a company, very careless, very miscommunicated is more of their description. Of course, I am not buying from Newegg anymore.

Sent me the wrong item. I sent it back. Fought with them countless times to get a refund on my correct item but to no avail. This is quite a massive scam as they say they need to investigate blah blah but never bothers to follow up. Do NOT trust the other review websites where they have sky high ratings; their customer service called immediately after I posted a negative review but the main concern was getting the negative review down without resolving the issue. Terrible. Do not shop here and trust the reviews here instead.

So I purchased a refurbished Raspberry Pi on eBay from Newegg. Comes in defective. Nothing coming out of the HDMI cable. Return the thing but no refund. I contacted the company. Weeks later, not seeing the refund in my account. They claimed I had filed a charge back with my credit card company, which is ridiculous since I had paid with PayPal. Anyhow spent hours emailing back and fourth. I had to file a claim with PayPal to get my money back which I did but just a whole lot of trouble! They are either just very bad on admin. issues or ill-intentioned. In either case I would just shop elsewhere. Go see the feedback on eBay from people. They are just horrible.

On Sep 21, 2015, I ordered a Garmin GPS model 2689 from Newegg. I found the GPS using a sale email that Newegg sent to me. Order was completed and payment charged (as indicated by emails) since I paid electronically. Order was confirmed and I received a tracking number (as also indicated by emails received from Newegg). Later that day, I discovered more emails sent to me by Newegg. The first was an invoice indicating order number and invoice number with other normal contact info and such. Then later 2 additional emails, the first indicating "RETURN APPROVED" then "RETURN RECEIVED". I never received the GPS (not in 1 day!!) and did not request a return. I followed the information from their invoice email and used their telephone contact information and talked to a Newegg customer service representative. I presented him with all the info I had and asked him what was going on with this order.

The issue has been solved in a very short time. Now the website really deserve 5 STARS!

I have bought components from Newegg for about ten years - perhaps more. Today I got a lovely letter in the mail that their slime ball credit card outfit is cancelling my account. So, why? My guess is that I always pay off my bill before the due date and, as a result, incur no interest charges. OK - I do that, with all my credit cards. I have no need to incur 25%/year interest charges and other fees. So, that's the end for me and Newegg. There are many other places to buy hardware on the 'net. Thanks, it's been a long time but all friendships end one way or another. This has nothing to do with me - it's some slime ball outfit backing Newegg. End of story.

Newegg and Amazon are about the only two big tech re-sellers - Tiger Direct is ok but lower inventory. Anyways I ordered my new PC Parts from Newegg and got their 3-day shipping / ShopRunner 2-day, all that stuff for quicker shipping. Ordered it on a Thursday and it arrived to my house the following Thursday/Friday. Unless I am off in my binary calendar days, that is way over 3 business days.

My account claims my item has shipped a week ago, yet my tracking number wasn't ever made active and the shipping carrier never received the item. I called Newegg for a refund, they said they issued it, yet I didn't get a refund confirmation and I still have yet to see my money. I strongly recommend not shopping here due to shady shipping and billing practices.

My first and only time using this site. I ordered a laptop but a few days later I received an email saying that my card did not go through. It in fact did and the money was sent back to my card. My assumption is that they did not have that laptop anymore. I then ordered a different one. Finally, 4 days after I ordered the laptop and had to send an email about when it was coming, I got an email with tracking numbers. For the next 3 days the tracking number said it was not yet picked up. I contacted Newegg through chat because email stated it would take 3-5 days to respond. I was told that they thought it had shipped.

Ordered two computers, one for myself and one for a family member. The web description stated these computers come with Office 2010 and an extra hard drive, which were the selling points that made me decide on this particular offer. My order was processed and shipped promptly, but I did not receive the model stated on the ad or Office 2010 or extra hard drive. I contacted Newegg and asked about the Office 2010 and the extra hard drives and they totally ignored me. I have filed formal complaints with the BBB, the State of California Consumer Affairs, the Attorney General of my state, and the Federal Trade Commission, and I recommend everyone who has a complaint with Newegg do the same thing. Someone must reign in this company and hold them responsible for their poor business practices and customer service.

Received HD Plasma TV ($699) in a relatively short amount of time--about a week. Upon super delicate unboxing, screen was already broken in several places. I have many sorrowful pics. Tried HDMI input from two different devices and VGA adapter on the third. Nothing. Screen blackness. Also, TV remote was not what the manual showed. I did have audio—white noise. Before ordering, I tried to get info on who "refurbished" the unit and was given the runaround. Still waiting for response. But automated response said my order is not eligible for refund.

On 7/26/2015 I purchased an Item. On 8/3/2015 a different item was received and I contacted them about it being the wrong item. I have spent HOURS fighting for a refund and finally got an RMA today (8/26/2015) but they want me to pay for shipping it back to them AND they want me to pay a restocking fee. Do NOT buy from Newegg, they will send you whatever they want and charge you if you decide that you don't want it EVEN if it is NOT the item you ordered.

Terrible company. BEWARE when you order. I purchase a pro-surface on 8/3/15, received an email that day saying my item has ship on 8/6/15. Received another email saying there was a delay on shipping but would ship out the same day. On 8/14/15, I got a phone call from them saying that they were out of stock and that they were going to send me an open box tablet the one that was on display. I have contacted customer service 4 times, "We will have someone call you". A supervisor call me on Tuesday saying she would look into the matter and get back to me in 2-3 hours. Today is Wednesday and still no phone call, no package. NEWEGG should be ashamed on how they do business. Here my order # **. If someone from management can assist me with this problem. Frustrated.

I was placing a Newegg web order. After entering my VISA credit card info they produced a Verification by VISA screen, which was asking for more information. I did not want to comply but there was no CANCEL button so I closed the screen. Nevertheless, Newegg processed the order, which was actually sold by a third party. When I asked for a return authorization they delegated to the third party, who will NOT pay for return shipping and will charge 15% restocking because it is not a defective product.

Called Newegg on a Tues morning and spoke with a guy to order my UAG cell phone case. Told him which model phone I had and the color of the case. I asked him, "If I pay extra money for 3-day shipping will I have it on Fri?" He replied, "Yes it will go out TODAY." So I placed the order and come WED I got an Email saying, "your order has been shipped." I called them back to question if the order went out late WED how can I receive it on FRI. The guy said, "You won't see it till MON or Tues." I told him I paid for 3 day shipping. His reply was they have no control over the shipping. So I demanded a refund on the extra shipping cost since they can't do it in 3 days.

Purchased a motherboard. It's defective. I can't RMA with Asrock because Newegg doesn't put serial number of products they sell on their invoice so the manufacturer wont RMA this defective motherboard. Have contacted Newegg several times (6). All they say is, "Sorry we can't help, we can't alter an invoice". So I say print me a new one with serial number on it so I can RMA it and they will not do that. They hung up on me. As far as I am concerned they stole my money and laughed at me. STAY AWAY FROM NEWEGG UNLESS YOU LIKE GETTING YOUR MONEY TOOK FOR NOTHING. There are so many better company out there than Newegg. Use them. They will probably appreciate you and your money 1000 times more than NEWEGG.

These a-holes sold a refurbished Samsung smart tv that was OBVIOUSLY defective. It won't stay on more than a few minutes without turning itself off and on. (Recycling.) When I contacted them about returning their obviously defective product, they told me it would be $110 to send the POS back. I will never, EVER buy another product from them again. You think you scammed a customer but in reality you lost one that orders a significant amount of products. It will be cold day in hell before I order another product from these scam artists.

Newegg has gotten too big for their britches. They buy a company's defective products and stick their long time paying customers with this supposedly "new" stuff. Often times the item will work, or work for awhile and be so heavy that between the hassle and expense of returning it, the customer will just keep it. NE depends on that little trick to make a lot of their money as they know these items are bad before they even put them up for sale and how many customers will react.

Newegg Marketplace buys second rate, unwanted items from retailers at a discount and pawns them off onto unknowing consumers just to make a quick buck. Don't waste your time or money. I purchased a pair of what I thought were decent headphones on sale 7/15. They were cumbersome, and potentially damaging to hearing based on their OHM rating. I wanted to return them because the marketplace reviews were nearly all positive with no negative feedback, and after going off-site to find a review, found the headphones in question were known to be loud enough to permanently damage hearing. This is apparently the type of business Newegg Marketplace deals with now. After the 10% restocking fee and $12.22 to return the item, it's wasn't even worth it to try to get a rebate. Thanks Newegg Marketplace, I guess a sucker is born every day.

Bought a refurbished T410. Arrived with a battery life of 0 seconds. Week later, got a battery. Sent the computer to my son. Week later, the computer would not work, charger was hot. By this time, warranty period was up. Try to get the mail in rebate they promise. I couldn't. And I hope you love spam. Lots and lots of spam. And when you try to turn it off, you get more. This is a horrible company.

As a business owner I understand fraud control and having measures in place to prevent loss. I recently placed an order through Ebay for a laptop after a lot of research, reading and surfing sites. Newegg's price for the laptop was very competitive and on top off that I had a $15 promo code which I used. I personally believe the additional discount is why the order was cancelled. I paid through PayPal using 1 of my verified accounts. Soon after I received an email from them indicating that they could not verify my information and that the order was being cancelled. No phone call or email to resolve the issue, just a cancellation.

I placed an order for a camera model listed online as being in stock. Two days later I received a phone message that this model was not in stock, but they would be willing to ship a comparable model if I would call and confirm my willingness. I tried twice to call, but after waiting 10 minutes each time, I hung up without reaching a representative. Three days later I received an e-mail that my order was cancelled because their policy is to cancel any orders not shipped within 72 hours. I then called again, and after 15 minutes got through to a representative. He told me that no comparable models were in stock, but of course, a newer, higher-priced model was available. I declined and was told my order would be cancelled. I then checked the webpage which still listed the model I had ordered as being in stock. I would consider this classic bait-and-switch technique identical to that of Abe's of Maine. I will not do business with this company again.

CONSUMER ALERT - NEWEGG.COM SELLS BROKEN GARBAGE ELECTRONICS! NEWEGG.COM HAS DONE NOTHING TO EARN MY TRUST OR MY RETURN BUSINESS. I purchased an Asus desktop computer online from Newegg.com. Then I promptly requested that they cancel the transaction and issue me a refund shortly afterwards due to my having found a far better deal on a computer from another online vendor. However, the ** that own/operate Newegg decided that it would be in their best interest to ignore my request to cancel my order, choosing instead to send the desktop computer to my home anyway, and then proceeding to issue me an RMA (Returned Merchandise Authorization) form that states that even if I were to pay out of my own pocket to return the desktop computer, they will still keep for themselves $48 from my refund.

The front plastic grill vent was cracked right out of the box. I called Newegg and they offered to either replace it or a refund. Replacing it would take approximately two weeks due to processing etc. I had paid extra for faster processing and delivery, so I was not going to wait another 15 days. The refund would work out to $0, since it was part of a package deal and the item was worth less than the discount. Basically I paid for a damaged case.

I ordered a GPS unit on July 4, and was notified on July 6 that the item was shipped. On the same date, my credit card was charged. As of now, the shipping tracking by USPS is: "USPS was electronically notified by the shipper on July 6 to expect your package for mailing..." It is supposed to be 2-day priority mail. After more than 10 days, I have yet to receive the package. Obviously, they did not even send the package to USPS. I called them twice, and both times they insisted that the package was shipped, and it was anyone else but their fault. They would come up with any excuses not to take the responsibility. When I called the third time today, I was told that an email had been sent to me already. I had no choice but to point out it was a lie. Frankly, if I could rate their service with 0 star, I would have done that. Never expected such a bad service from Newegg.

The Newegg team contacted me and issuing a percentage refund and apologized for the inconvenience. Vizio is issuing a re-certified set and Newegg made the issue a bit better. Although it was frustrating to deal with, I definitely appreciate the concern and quick response to the problem. I will still continue to be a Newegg customer, but I will likely stray away from refurbished products for now. Granted, buying refurbished always is somewhat risky and this was my first experience.

I bought an HID kit and it worked well for 8 month but one light stopped. When I purchased it clearly states, as it still does now, a 1 year warranty. During the CHAT session I was told the company who manufactures the kit, GEARONIC, only gives a 90-Day warranty and I was past their time. I said I bought it from Newegg and their website, as it does now, states 1 year. I have sent them an email with the verbiage from their current web page with the same exact item. I have let them know that I will cost them more business, money, than the $30 it will cost to just make good on their warranty.

I bought three refurbished laptops from Newegg in about as many weeks. The first one looked like it had been to Iraq and back. Returned it. The second one had a bad VGA port and a VERY squeaky space bar. Sent it back. The third one they shipped me a lesser quality system than the one advertised on the website, that I paid more to have. Sent it back. They don't care, just send a RMA and free shipping label. I've got 8 hours in messing around with this nonsense and I am taking my business elsewhere. Never again... I think they get loads of laptops for cheap and take their chances that the customer will complain. It's such a pain to return it, but I can't keep doing this.

Ordered a laptop with a Newegg on 7/2 with a supplied shipping delivery date of 7/8/15. I paid for three day shipping too. On 7/6 it was still sitting in packaging. Contacted Newegg on chat. Customer service would not give me any information on the stated ship date, current packaging status, when it would be shipped, nothing. Just kept repeating, when it is fully processed it will ship. It was the brick wall with CS. Worse CS experience I have ever had, no info of any kind. On 7/7 order is still in packaging. So much for the 1 to 2 day handling. I received an email from Newegg on 7/7 saying they had a blackout which disrupted shipping. Shipping charge is suppose to be refunded. Item still in packaging and who knows when it will ship. Maybe next week? I have bought lots of electronics from Newegg and always had a good experience. Reason I ordered the laptop from them. They have gone downhill and I am going to stick with Amazon from now on.

Well I just learned that if you buy refurbished from Newegg they don't care if you only had the product for 2 months (one month out of warranty). They will leave you high and dry, and in my case $70 not in my pocket. Thanks Newegg, thanks a friggen bunch!!!

I recently tried to purchase an "open box" special from Newegg. However, they cancelled the order saying there was an "anomaly" with my billing information. When I called back to resolve the issue, they said that the item was no longer available at the "open box" price and they tried to jack up the price by 25%. This is the second time that Newegg has pulled this bait-and-switch scam. As far as I'm concerned, this Egg can fry.

I will not be purchasing from Newegg again. I have had good success until recently. Now it is as though they are a completely different company. Selling junk that does not work. Telling me my order did not go through. I told them my card had been charged for two items. When they arrive, yet the items that did not go through their system arrived and was quite inferior keyboard and mouse. Can not seem to get through to customer service. Just an overall bad experience. Will not be using them again. After ten years of purchasing. I am moving on to a more dependable company.

Damaged shipping box also I fans broken. I emailed Newegg and they laughed at me and said I needed proof of video and pictures. I left them a review on their website same day got here. They never got back to me. They just scaled me is what they did. Newegg needs shut down ASAP.

Newegg's website and their own posted reviews are filled with complaints about unfulfilled rebates, yet Newegg perpetuates them as though this is a normal business practice for them. I had 7 such rebates placed 6 months ago. A dozen emails later, I managed to get 4 filled, but 3 remain. Newegg not only continues to advertise the manufacturers, but promotes the rebates with them to further their sales. This site is disgusting in how blatant they use rebates to lure customers and then openly does not fulfill them. If this happens to anyone else, PLEASE notify the California Attorney General, since Newegg is in California. The CA AG actively will go after rebate scammers.

DO NOT buy anything from Newegg. They sent me an extra item. I contacted them - they gave me a # RMA. I spent 3.50 to send back only for them to tell me they never charged me for the second item (yeah right) - that happens all the time. My credit card is billed twice for same item. When I contacted them they kept using the words "Well I chose this or that", "You were never charged." Buying from Newegg was a very horrible experience and their customer service seems to be set up to ** you and have devised a strategy to steal your money.

I ordered a simple USB programming wire for my Harmony One and they clearly sent me the wrong part. I have tried for a week now to get a hold of SOMEONE/ANYONE and nothing. Online chat DOES NOT WORK, support email DOES NOT WORK, PHONE number just rings and rings. This is a bogus company and it will disappear soon because consumers MUST read these complaints from hundreds of people getting robbed. I hope that ConsumerAffairs does a real investigation on this company... I have given up and they can keep my money.

To whom, what to buy from Newegg online company: First time I buy from Newegg and this company seem like scam to me. I order a headphone with Bluetooth. They send me a regular headphone, same brand. The price is big diff, so I call Newegg to return wrong product. I have to wait for almost a week until I call them...ask what going on. They said they do not pay for return item. Again I explain to Newegg that they send me the wrong item. After one more week I approve for return but I have to pay return shipping first and they will reimbursement later, after I do whatever they ask what to do.

I ordered parts to build a gaming computer and ordered almost everything from them. I was very happy with their customer service when I ordered a part one day before a bonus was available and they gave it to me with no fuss. The part that I did not order from them is taking its time getting here AND a day late while I already have all the stuff I ordered off of Newegg less than a few feet away from me. Plus while waiting for my part from the other store I decided I wanted another part so I ordered it with free shipping (4-7 days I think) and it arrived in two days STILL before the part I didn't order from Newegg OVER A WEEK AGO. So I will likely never order computer supplies from anywhere but Newegg.

Over a week ago I order subwoofer at Newegg. I trust them because they have the big business on internet. I am waiting for them to ship it to me, but it is not delivery. I mail to the customer service at Newegg and they said it is not in stock anymore. I am really shock about their service. Here is all my evidence about the way of their business. Not happy and so disappointed.

I ordered a new laptop bag from Newegg.com. It is a Timbuk2 product so I figured I would contact both of them about my concern. The laptop bag came without any strap that would hold down the laptop in place. This was something that was important to me. The bag was bulky - everything moved around. Timbuk2 told me to contact Newegg about this issue. Newegg told me to provide them with contact information - I provided them with all the information they requested. They never responded to me. It has been several months. Although they were never helpful in my situation.

I ordered a refurbished monitor on May 21st with three-day delivery specified. After not receiving it by May 29th I called to check status. No one had a clue where it was and UPS was showing, until June 1st, it had not arrived at UPS for processing. I called to cancel the order and somehow the monitor was shipped on June 1st. It seemed their customer service people, while polite, were not even remotely connected to their logistics system.

This company used to be great. Every few years I would buy parts for a new computer, and in the intervening years I would buy pretty much all of my consumer electronics from them. I recently lost a copy of Windows 8.1 that was shipped to an old address. No warning. I had a shipping address entered into my order. It showed that for what I thought was the entire order, but it shipped to the old address. Newegg support told me that because the order was paid with Paypal, they had to use the address provided to them by Paypal. Interesting, as I have never had that happen anywhere else before. However, I updated my address with Paypal.

A rep from Newegg did respond and in fact refunded the "Restocking Fee". I do appreciate this and acknowledge the fact they did "listen and acted".. But doing business with Newegg makes me nervous and anxious!!

Be aware that the Newegg 30 day return policy starts at time of order and ends at receipt of the product by Newegg. It does not include shipping time either way! You have to dig pretty deep on their website to find this out but I found out the hard way.

When I order from Newegg, as long as I fully read the description, reviews and make sure of what I order, I do fine. I have messed up once or twice but, that was my fault, not theirs. And they did work with me to make it right. I trust Newegg.

I had heard a lot of great things about Newegg, many of my computer expert friends said they often shop there. But in its current state I don't think I could ever trust them to follow through with a transaction. I was in the market for a gaming laptop and I found this one on Newegg. It was my first experience with the site but I remembered my friends used it some time back and recommended it. I ordered, got the confirmation email and thought that was that. The following day (today as I write this) I looked at the status of the order and found it had been made void. I had not gotten an email explaining this, I had to go to the order details on their site to find this out. I contacted their customer service through their online chat.

SHADY. Watch carefully when you do anything here. Went to order, processor asked for additional card information, kept declining claiming our MasterCard couldn't be verified. I got irritated and went to eBay (found it cheaper by a few dollars anyway). Wrote a product review telling them to make sure the order was cancelled as their processor was incorrect. About 2 hours later, received a "payment authorized" email. Basically, they went in after fact and authorized my payment after I told them not to and their system declined the purchase. Have since asked multiple times through email and telephone to cancel and later pick up their package before it is trashed. Well, guess my bank will have to deal with them now. What a joke these people are. Makes me wonder if they write their own reviews, judging from the rating they have on other sites!!! USE CAUTION WITH THESE FOLKS.

Terrible customer service. Placed first order on Wednesday for a computer and equipment I needed for an employee that was starting on Monday. First order failed. Re-ordered, paid extra for processing of the order as well as next business day shipping. Received an email that the order has been placed, AmEx charged my account so everything looked good. Two days later when the computer didn't arrive called to find out status... First on chat message with the customer service expired(???), on second attempt they gave me a tel number, then got transferred twice... 45 minutes later they told me that the issue was resolved but couldn't tell me when the order will be shipped / get here. Stay away...

A friend of mine bought an Intel 120GB SSD hard drive from Newegg. It came with the Intel box, Mounting Rails, Mini CD and instructions for $79.95 + Shipping. I told him that I would like to get the same thing. He gave me the part number and I ordered it. What I got was an OEM box with nothing but the SSD drive in it. No way to mount it. No way to transfer the information from my old drive onto the SSD drive (The Mini CD). No instructions.

Update: Newegg eventually took back the drive and gave me a refund in the form of a store credit, so I was then able to order a replacement. I increased my rating to two stars because of this, however the fact remains that it took far more time and effort than it should have to get simple warranty support for a $70 drive. What should have taken days ended up requiring weeks.

Just recently Newegg is not showing customer reviews... Seems as though folks are being less than nice about the stuff they are selling... Recently purchased a sound bar for the TV and when it arrived it was missing parts that it should have come with. When given a RMA they wanted me to pay for the return only after complaining did they agree to send me a UPS label... Used to buy from them a lot. NO MORE.

I contacted chat support about this and they gave me a return label...not sure if it was a special circumstance or if they've changed their policy about not supplying return labels. My review took quite a while to post so I have already sent the item back and received my refund. I was pleased with the overall speed of the process. Thanks Newegg! :)

I'm very angry at the company! Don't deal with them -- especially if a deal online looks too good! I saw a nice deal on a refurbished item for Thinkpad T440S, i7, SSD and bought. I got an item (which was supposed to be a gift!) and after examining it, I found out it was i5 instead of i7, HHD instead of SSD and also different resolution from what described. OK, I called them and was on the phone for almost 2 hours(!!) with customer service reps and a manager (** was his name I think) and they offered me either they would issue $100 credit, I would retain the item but I would lose any type of guarantee (so, wouldn't be able to return it even the next day if I would discover something new to be wrong!) and alternatively, I would drop it off at UPS, then send them email and they would (not waiting for the item) send me a correct item right away!

Premier membership is Newegg yet again attempting to emulate Amazon services. Shipping has repeatedly been sent Fedex Smartpost/USPS regardless of membership status or product being Premier eligible. Complaints about this get no respect or resolution at all. Auto renewal is set to active, and there is NO way to turn this off (unless you change a credit card) or select fewer months membership - regardless of what they told me. That is how I got trapped into another year of this terrible service. I will simply cancel my credit card ahead of time and get a new one. I will order everything from Amazon now (they have the same prices anyway with 2 day shipping).

Newegg, being the great company they are, made things right! Hats off to the team at wecare at newegg.com!

I asked for expedited shipping. They sent it UPS ground and charged me an extra $10. When I complained I was blown off, and told that WAS their expedited shipping. Since when has UPS Ground been considered expedited? They've lost a customer for a lousy $10. They are an Old Egg.

After emails, calls, exchanges, I was finally able to get a refund... took a couple of weeks to sort this out. A bit long and frustrating, but in the end, I am satisfied. Not happy, but it's ok!

Have to agree with the majority opinion here: lousy products and worse service. Was lured by their low prices. Ordered a replacement battery for Toshiba laptop. Never held a charge, then they wouldn't take it back. Will never use them again.

I used to use Newegg exclusively for building/buying computers and components, for myself and clients. Then one day I ordered parts for a build for a client in a rush. Went with a slightly higher than needed spec (and more expensive) motherboard because it came with a video card. Long story short: video card was removed from my purchase after ordering, with no notification. Ended up having to rush out and buy a video card at compUSA at a premium price. Emailed Newegg... no response. Informed them I would no longer be purchasing from them. No response. This was six years ago and I never purchased from them again.

I bought a kindle fire hd for my daughter for her birthday from newegg.com. When I received the item it was malfunctioning so I called to have it replaced. They told me to call amazon, who said that the item had already been activated a year before I bought it (I did not ask for a refurb), and was no longer covered under warranty due to the activation of the item. Amazon told me to handle it with newegg since I bought it from their site. They said it was not their problem and to call the company that they bought it from and support on their site.

I had ordered a CD Labeler and paid for 3 day shipping to the US Virgin Islands. My Debit card was charged. When I tried to track the order online on Thursday their website said there was no such order.

BUYER BEWARE - I bought a refurbished PC and it's a piece of crap. I am trying to return it but they want to charge me a $90 restocking fee because they contracted with a 3rd party to provide me with the piece of crap!!! I paid Newegg for the unit but now they want me to pay the 3rd party the $90 restocking fee to take care of their business?? There was no disclosure of a restocking fee and now absolutely no help from customer service. VERY POOR BUSINESS ETHICS.

Ordered headlights 9 JAN 2015 from KALAWAG, received headlights 31 JAN 2015. Headlights not Department Of Transportation (DOT) approved. Contacted NEWEGG, received RMA 1 FEB 2015. Placed into mail 2 FEB 2015 headlights returned to address provided by RMA. 2 FEB 2015 told seller denied RMA, no SERIAL NUMBER. Anyone ever seen a serial number on a headlight? IT WENT DOWNHILL FAST from this point on. It is now the 4th day of March 2015 and to this day I have NOT RECEIVED any REFUND!

I had placed an order later which I needed to cancel. It had gone to packaging so had to call their CS. The rep pretty much lied to get me off the line faster. She had told me that I wouldn't be charged and the authorization would fall off. Well, 3 days later I am seeing the charge in my checking account which, because the auth had disappeared I took her word for it and used that money, caused several overdrafts. Spoke to their CS to see what the hell was going on and sure enough more of her lies were unfolding.

I placed an order for a monitor on 1/30. Newegg shipped it without a mailing label, so UPS returned it to them and I have a copy of the signed return from UPS dated 2/3. On 2/4 I opened an official request for my refund. I also have the Google purchase guarantee, yet I cannot get my money back. Every contact with Newegg by me or Google results in the same answer "we will get that refund to you right away". Well, right away never comes. I will never do business with Newegg again and I highly recommend everyone to do the same. They don't care about their customers.

So 4 Days ago I purchased an Open Box: Asus Z97 Sabertooth mark 1 for $180.00. As soon as I received the board which was in what looked to be working order until I lifted the cpu cover to install my CPU, About 12 of the pin were bent which made the board as good as a paperweight. So I essentially lost $20.00 on shipping because Newegg doesn't bother to check their open box items. I also heard form LTT forums that New egg doesn't accept board with bent pins but it's in the mail now and if it comes back-- so help me God. I am going to flip out.

I order bunch of stuff on Newegg for upgrading my pc. When I receive my package and open it two item was missing my graphic card + my hard drive (I already mad when this happen then I start my claiming missing item). The process was terrible first time I live chat with them. They ask me to start my claim but don't ask me to send picture so after 1 week waiting later I came back to check on they make me send picture and ask me to wait another week. Week after week I'm getting so impatient. The third time I came back after week they ask me to send more picture and wait (now I don't know when I'm even going to get my item that I pay for wasting so much of my time). And today that person I live chat with is Sally **. This person keep rushing me like she want to end the chat...is bad experience ever! All I WANT IS THE ITEM I PAY FOR GOD DAMMIT!! Nobody have time to doing this and keep waiting and waiting.

I ordered a 40" TV from Newegg. When I received the TV it had a problem so I exchanged it for a new one. Once I received the "new" TV not only was it not a new TV but by my guess it was the same TV because it had the exact same problem. I even called the manufacturer and they said they have never heard of one of their TV's having the problem I was having. I called Newegg about my issues and they told me there was nothing they could do because it was past the return date. I returned the first TV the week I received it and called about the second TV the week I received it.

Worst customer service ever!! I was given the run around and called them 4 different times before I finally was fed up and had to talk to a supervisor. They were holding my canceled order funds way too long which caused my bank to charge me a fee for $20. My bank said they'd refund me if I talked to Newegg and they released the funds. On my bank's side it said that Newegg still had my funds, and on Newegg's side it said it was canceled and free for my bank to take. My bank needed a fax from them. First girl was too lazy to send one, second time their printer went down, third time they didn't release the correct amount of funds to me. Fourth time they finally faxed it when I talked to a supervisor but they didn't sign it....

I've heard from a Newegg rep on this matter and I'm satisfied that some good may have been accomplished in using this venue (ConsumerAffairs) to air my disappointment. I didn't lose anything but my patience and some of my confidence in Newegg support. Both of those are repairable. I'll continue doing business with Newegg and expecting whatever level of support is published as available.

Newegg has a partnership with Turntonetworks.com (http://www.turntonetworks.com/). In fact, they named them a best community partner for 2015 (**). What this means is that Newegg seems to have given Turnto access to their customer email list and purchase histories. Newegg doesn't have enough customer support (i.e. they wrote me, "Given the high volume of emails we receive, our estimated response time is currently 5 to 7 business days"). So instead, they use Turnto to redirect customer questions to other customers who have purchased the same product.

I've been ordering from Newegg for years and have always recommended them to friends and family. Naturally, I chose to order a new PC build from them, but after my experience I will no longer be giving them my business. In the past, orders were shipped promptly (often the same day). This was not the case for my most recent order. I ordered components on Friday, expecting them to be shipped that weekend. It turns out, however, that Newegg doesn't process orders on weekends (This is understandable I guess, but many vendors DO process orders on weekends). When Monday comes around, I receive an e-mail from Newegg stating that some of my parts had shipped. The PC barebone, however, had not.

Went to their site looking for a good deal on an Intel i7 based desktop. At the time, the online listing said that the computer had an NVIDIA GeForce GT 635 2 GB GDDR3 video card on the specs part of the page. When I received the computer, it didn't have the nVidia card, but only the onboard Intel video card (a vastly inferior card). When I contacted NewEgg, so far, their only response has been to say that they will update the listing to show that it comes with the Intel chipset. No offer to make it right, haven't even uttered the words "we're sorry" yet. Really appalling customer support.

Just went through the task of researching items, reading reviews, and placing an order on Newegg (motherboard, memory, CPU), only to find out after the order was placed that the CPU was Out of Stock!! Of course Newegg policy is to cancel the item if it is out of stock. When putting the CPU in my cart, nothing indicated this information. The very next morning (Sunday - 8 hours later), I contacted Newegg via chat. Was informed by the rep that the item was back in stock & now had over 300 of them - of course the price went up by $10 since I ordered it Sat evening. WOW... Item magically restocked overnight on a weekend!!!

I placed my first order through Newegg, for a bundled computer system. I received it in good working order and used it for three months without a problem. One day it would not POST, indicating a bad motherboard or CPU. After RMA'ing the motherboard and CPU through the manufacturers as well as testing the power supply and video card it would not POST. I tried to get an exception to return the order to Newegg for a store credit less restock so I could purchase something that worked. They FLATLY hid behind their 30 day returns policy and basically told me, "Too bad you're out $700.00." I went through chat email and telephone up to the supervisor and was "blurbed" each time with the identical apology and 30 day return policy. I do understand that 'legally' they can by their own policy, screw people like this, but they should not be allowed to.

First and last transaction with Newegg. I purchased Lenovo Desktop for 200 dollars. After three days, I realized it was hopelessly slow and useless even for Internet browsing. I called and went through a lengthy interrogation before they agreed to accept a return. Restocking fee is over 30 dollars. Shipping will be 20. Next time: Best Buy or Amazon.

Newegg keeps voiding my orders. I get an email saying there were "complications" and to just reorder. When i call they tell me my bank refused to make payment but when i talk to my bank they show accepting the charge and newegg returning the money right away! Newegg support has no idea what the problem is and gives me a different reason every time i call. So frustrating to not be able to use a site i have been buying from for 10 years!

NewEgg.com and Antonline.com - DO NOT BUY ANYTHING FROM EITHER OF THESE COMPANIES!!! I ordered a new hard drive via Newegg.com for my computer. It was sent to me by the seller antonline.com. It was Christmas time and I was busy so it took several weeks to put the hard drive into the computer. After install the computer didn't work. I spent a large amount of time trying to figure out why but could not. I finally broke down and had a certified IT person look at it. They tested the hard drive 3 different ways and certified that it was defective. Immediately I tried to contact Antonline during their business hours. No one picked up the phone and there was no way to leave a message. I sent them an email and to date have received no response from them.

I purchased a Corsair K70 keyboard for $129.99 which had the original Corsair logo on it. I paid $10 more to get this specific logo and paid an additional $5 to have it shipped to me 3-day UPS. Upon receiving the keyboard I noticed that there was a scratch under the logo (which I had paid extra for) so I requested a replacement. I first asked, since I had paid for shipping that my replacement be sent to me ahead of time and then upon arrival I would send back the scratched product so that I would not have to be without one to use in the meantime. They have my credit card information on file so there is no possibility of stealing from them. They refused to send the keyboard to me without first having me send the replacement back. The rep offered to ship my replacement keyboard via Overnight shipping once my return had arrived. I accepted.

I purchased the Cooler Master Seidon 120V CPU cooler which came packaged like it was new. I noticed it was dusty - old/used/display merchandise being passed as new. I called Newegg customer support and was on hold for too long. I gave up and decided to shoot them an email. After typing up all the details of my complaint on their website, I hit the send button and received an error message, cause the limit is 30 CHARACTERS!! So I sent a short email 30 characters long and received an automated response that someone will get in touch in 7 BUSINESS days! I'm shocked.

I had to cancel all my orders I had with them since they don't ship on weekends. And now I'm sticking with Amazon as they do and the server is a lot better.

I purchased a motherboard, CPU, memory, and video card from NewEgg and paid extra for their "Rush Delivery". After a week, I called to ask about the item, they said it was shipping that morning - and were nice enough to credit me for the "Rush Delivery". Once I received the order, the motherboard was defective, so I sent it in for an RMA exchange. After a week, I was advised it would take an additional 7-10 days for processing, then 3-5 days to send out a replacement.

Under advise of a certified IT person, he recommended I purchase a refurbished Lenovo advertised on Newegg.com, July of 2014 which advertised as preloaded with Windows 2007 Operating System.. As he had purchased from Newegg in the past the needed items to build his PC, his experience the year before was highly rated and I didn't see any problem following his recommendation.

Happy that the restocking fee was refunded to me although it took a bunch of extra steps and time - plus the $11 return shipping. I appreciate that their customer service contacted me and issued the refund.

I bought a evga PSU from Newegg.com which has Manufacturer rebate. I cut the upc code from package to fulfill it. But the psu stop working after 1 week, the newegg will not refund or replace it without upc. This is a trap! You give up your warranty if you take the rebate. Be careful!! That is the way they are doing business.

Customer service rep was great, although I can't say as much for Newegg itself. I was told my order would ship before I sent the wrong item back. But in the email sent to me, it stated the opposite. I did not reply to the email because it stated I had to send the item out first but I was told otherwise by a Newegg customer rep by email. So I ended up having to wait an extra 7 days for nothing when I could have just replied to the email even though I have yet to send the wrong item back.

Newegg has a marketplace where they allow companies to sell their goods. Everything about these marketplace sellers look like you are buying from Newegg, down to the invoice and charge on your card. If you thought newegg had a good reputation, you would buy from them but not from their marketplace as many of these companies are no names. You are forced to deal with the reseller, many times that are unreachable and they have archaic return policies, complete with just 14 days, restocking fees of up to 25% and the payment of shipping. Stick with Amazon or Wal-Mart.

Last month I purchased a motherboard & CPU for a build. The CPU & motherboard were defective. For a ten dollar RMA charge, the motherboard was refunded; however the CPU was given a replacement - I thought fair enough. However the replacement CPU did not arrive. Instead they returned the defective CPU!! I tried the defective CPU on the motherboard and yet again the new motherboard failed to post! They had removed the CPU from my order history on my account as if it were never ordered as a way to hide evidence! It is very unfortunate, as Newegg has had a long record of positive service, guess those days are over! ** YOU NEWEGG. Short & sweet, Newegg is a scam!

I have a computer that had a video card that I was seeking to upgrade and saw online that an ASUS video card sold by NewEgg would be a good buy that would fit in my model of PC. In seeing this, I went ahead and purchased it. I should have known how much trouble this would be.

I have been a long time customer of NewEgg, and normally their service is great. However, the horrible customer service I have received from Newegg regarding my latest purchase has completely changed my mind. I’m extremely angry with them and I will not be buying anything from them ever again. I’m putting this out there because I want people to be aware of who they are buying from. Here is a documented history of the events that occurred: November 28th - I purchased a motherboard for my fiance’s computer. When the item arrived it was DOA. December 12th - I shipped the DOA motherboard back to Newegg and asked for a replacement. I had to pay for the return shipping despite them advertising on their site that they cover return shipping fees. Unknown date (mid December) - The second motherboard was shipped to me and also turned out to be defective. I decided this time to ask for a refund, as my fiance had planned to just pick out a different motherboard all together.

I ordered a video card for Christmas, I got it just before I went to return it to buy something bigger better - they need to look at merchandise to verify it's same product. Ok... Understandable, then they tell me that I took or halfway ripped off the serial number. I can't believe it. I never touch any stickers on the video card, all I did was put it back in the box and ship it away. I'm so disappointed.

I was contacted the next day after I posted my review on another site. I was given a time restricted opportunity window to accept the deal. I took the deal and purchased the monitor at full price. Then was given a refund of the difference of my discounted price. I was also offered free 3 day shipping.

Please notice this is complaint #218 of the available reviews on this site. #218! This is my second, and last interaction with Newegg.com. The first was fine. Then, I placed an order, which was accepted, item was in stock, and then the order was canceled with no explanation. When I contacted "Customer Service", they said it was an issue with my billing info, which is accurate and I have never had a problem with. I would have given them the benefit of the doubt, but after reading the seemingly never ending list of similar problems in other reviews, I thought I would add my warning to the list. I bet the next place I purchase from won't have an issue with my info!

Customer service contacted me to help resolve this issue.

I ordered a very simple item - a PS2 headset as a Christmas present - on 11/28/14. I was informed the item would arrive in 5-15 days. It has never arrived. Newegg referred this to the 3rd party vendor, who responded with an confusing email that made very little sense. When I called Newegg back, they said they closed my case because they told the vendor to contact me. Newegg will not refund my money, nor will the 3rd party vendor. So basically I've been scammed. I'm just glad it wasn't a more expensive item. Shop here at your own risk. As for me, lesson learned. I will never use their service again.

This is the worst experience I have ever had with an online company. I ordered a video card. They sent me a defective one. I had to ship them back to receive a replacement. However, 15 days later, they emailed me that they will refund me $140. Then, I had to go to newegg.com to reorder another one which cost me $210. I talked with them, they told me because the item was backorder when I requested the replacement. I never had to deal with this type of customer service before. I never recommend anyone I know to buy products from this company. I feel like Newegg tried to cheat their customers.

Shipped to me a defective TV with compatibility issues, that worsened over the 13 days I had it to the point where it needed to be returned. The retail box was severely damaged during shipment (shredded in places, it looked like the entire box went through a giant blender. I'm surprised the TV even turned on). We opted for a refund because many others were complaining about shipment problems and I did not want to go through the hassle twice.

After shaming Newegg on a ridiculous 14 day notification policy at Christmas they were gracious enough to credit back a larger portion of the amount of our purchase that they did not ship. Why they don't feel compelled to credit the whole amount is beyond me, but we are now at least close.

The worst experience I have ever had with a company. The customer service is terrible. They sent me a broken laptop. I asked to be sent a new one, only to be told that I have to ship it back, wait for it to process then I have to wait for them to send it back. This was a Christmas present for my wife for Christmas. Her old computer works better. Now I have to wait at least 7-10 days to get it back. BAD CUSTOMER SERVICE.

False Advertising Alert. I ordered a Cricut cutting machine for $103 and they sent a $10 scoring tool, instead. The picture and description clearly say it was the machine. I even contacted customer service on-line (and have copies of the conversation) where they promised it was the machine. This is apparently the second time they have done this deception and many people fell for it. I am definitely sending a complaint to the Better Business Bureau. A refund is not good enough. These deceptive practices must be stopped!

I order 3 BenQ monitors for $250 each, going to run triple screens for flight and racing simulation. They were not VESA compatible, so I was unable to wall mount. I guess it was my oversight when reading the specs. However one would think all 27" monitors in this day and age would wall mount. I want to send these monitors back and exchange for 3 monitors, which are $449.50 each. They are charging me a restocking fee of $126.00 plus shipping. I spend a considerable amount of money with Newegg, and feel they could have been a little more helpful. I know it is Christmas and things are busy, but I spent 45 minutes on telephone waiting for customer service. I finally gave up. I chose to try online chat, and spent another 40 minutes waiting for customer service.

I just got a refurbished HP computer and it was DOA. The HDD was not plugged in. Easy fix. Then the mouse they gave was DOA. I replaced it with another mouse. Now the power supply has died. This all is in the FIRST DAY. I went to get a return/replacement. I end up having to pay shipping. This system obviously did not get a final checkout. I wrote an unkind review about the system. It was not posted. How many bad reviews on products are not posted, but only good ones?

I ordered a 49" LG 49LB5550 from Newegg on Thanksgiving, and to this day I still have yet to receive an undamaged television. The first TV sent to me through FedEx came a week later with a fist sized crack in the left side of the screen. So I call customer support and email them pictures of the damage, and they instantly send me an RMA label via email to ship back to them for a replacement. A few days later they receive the TV and investigate the damages, and ship me a new one. The new one comes once again via FedEx about a week after the first one, and when I open the box the left side of the TV is dented in and the bezel is popped away from the screen. Now I'm really frustrated. I call customer support AGAIN and send them pictures of the new TV.

BOOO!!!! BOOO!!!! BOOO!!!! Avoid this company like the plague!!! The return policy is a joke! Just toss your money in the fire now because you're gonna get burned! DO NOT BUY FROM THIS COMPANY! This website should be shut down!!!! Liars, bad business practices. Hours on hold, no customer service to speak of!

I bought projector. When Buying I had specifically seen them advertising 45 days return policy. I was very confident about buying it in case something goes wrong. I got it timely manner. Within operating of first 2 hours, I found rainbow effect bothering me, also randomly projector would shutdown 2-3 times IN 1-2 HOUR. SO I decided to return it, within 24 hours of receiving it. I contacted Newegg for refund, I even offered them to ship me different model because I had lost my confidence in this particular model. The other model was pricier and I was willing to pay the difference. They denied and even suggested me to trade in if I want to return for a different model (sell if $200-300 LESS THAN WHAT I PAID FOR NEW). HOW PATHETIC!

Bought one of the latest video cards from newegg for $350. Installed it on my computer the first day. Worked perfectly. Second day, the card is constantly losing signal to monitor until it is no longer giving signal at all. I changed the power supply, reseated the card, checked the 8pin connector and still no signal. So I said fine, maybe my computer is a little old. I go back on Newegg and buy a $700 computer tower, i7 4770 16gb ram 1tb hd. Once the computer arrives, I put a 600W power supply on it and try connecting my new video card to it again. Still no signal. At this point I don't know what else to do, the computer isn't even recognizing the device on device manager. So I contacted Newegg customer service, explained my situation and told them that since the card was working fine on the first day, I had accidentally recycled away the box never thinking that the next day the card would stop working.

I just ordered a laptop charger from them. The order process was easy and the shipping was very fast. The problem I had is that the product did not work. The box was not damaged and the charger was in a sealed bag. I simply unpacked it plugged it in to find it did not work. I checked it with a volt meter and...nothing... I do not have time to wait on a return process. The pigtail on my old one was broken so I took the one off the non-functioning one sent to me and spliced it to my old one and I am back in business. Guess I bought a 30+ dollar pigtail. No quality control can be taking place if the charger was not even checked before packaging or shipped to customer.

I purchased a computer, it booted up but would do nothing else. I notified newegg and was told that I would be contacted within 12 hours. That has been over 20 days but no contact. As I needed the computer I took it to my IT man to have it checked. I was told that it had a bad hard drive. I again notified newegg of my find and was told that I would be contacted within 12 hours. Have not been contacted as of yet, and I have not been able to log on to my account as all of a sudden it does not accept my password. After many attempts to reset the password, it still will not accept my attempts to log on. As I needed the computer I had a new hard drive put in and it solved the problem. But I still have not been contacted by Newegg. I just want to be reimbursed for my out of pocket expense to correct the problem.

I recently ordered a laptop from Newegg. My dad paid for it on his credit card as a very generous Christmas present. I cannot have packages sent to my apartment because we do not have a mailbox for packages, so I opted for Will-Call because I live 45 minutes away. Upon arriving, I was reminded I needed to have the physical credit card used to order. While that's all well and good, I don't understand how there isn't implementation for people who are picking up gifts purchased by another. Extremely frustrated; will not be doing business with Newegg in the future.

Bought a computer. Motherboard had 2 bad RAM slots. I wrote a review warning other buyers and of course, review still doesn't show days later. Then I found out many others have this same issue with them. You look at customer ratings and reviews to get an idea about what you're buying and you assume you're seeing them all but if they're only showing you what they want, they're pretty much pulling the wool over your eyes and lying to you about the true customer experience with the product.

Ordered a vacuum cleaner with a $30.00 discount, free shipping, no tax. Entered all information for shipping and banking along with paying extra to have it shipped immediately. Bank approved payment and I received a thank you from them. Next day I check email for shipping info and find my order had been cancelled due to information not being the same as the banks - bull!!! After drilling the supposed rep and then his supervisor about what information didn't match, they stuttered and stammered - unable to answer any of my questions and tried to talk over me. I am contacting my bank first thing in the morning to report fraudulent charges by them and will definitely be turning them into the Attorney General's Office. Yes I will not back down to these thieves. Interesting how many these complaints are exactly the same. I will be requesting a change of account number after all this. TOTALLY AMAZING - THEY GET AWAY WITH THIS FRAUD. I AM PURSUE THIS.

We purchased 2 Lenovo T510 refurbished laptops and additional ram for field employee systems. The systems were suppose to include a 320GB HDD and 4 GB Ram. Both systems only came with 240GB HDD and 2GB of ram. Had to keep one system for immediate delivery (Unfortunately), returned the other one along with the ram for both systems for refunds. Apparently, the box I repackage the laptop in was the incorrect box of the two systems. Now they can only refund the purchase price less a restocking fee. We don't feel this is right, if they had sent what was ordered, we never would have been in this situation. So now this order has cost us over $100 and hours upon hours of telephone calls and a subpar system. We have spent over $30K with Newegg of the last 6 years. I will no longer order from them and will start using Tiger Direct. Everything we have purchased from Tiger Direct has been the correct item and delivered in a timely manner. Goodbye Newegg, Hello TIGER DIRECT!

I've been buying from Newegg for years. Recently I bought three 6tb hard drives. One of the drive did not come up when I installed. Reinserted cable and it came up, formatted it and then it went offline again. Opened the case and unhooked the cable and connector came off along with the cable. Right away called newegg and explained the situation and promptly RMA was issued with promise to expedited service. It's been two weeks since I shipped drive. After a few calls early this week, I was told since there was physical damage to the connector my RMA was denied. Problem is connector was probably already cracked perhaps during assembly process and it needs to go back to manufacturer. I was told I will have to do it.

Bought Brand new kitchen aid mixer, received refurbished one in cardboard box. Contacting customer service - Very Rude. Offer return with restocking fees - because item not returnable. Never mentioned anything about - misleading buyers and selling returned item as brand new. Called the manufacturers and they confirmed to me that the mixer is returned item to Newegg and they will never sell NEW product in cardboard box. Complained to BBB.

My son ordered a Lenovo computer paying with PayPal and the order was cancelled. He then ordered with his credit card and they cancelled again. Problem with his address. He amended his address and they cancelled the order again! I tried with my PayPal and they rejected it. I called customer service and they asked for my credit card number. I told them I paid with PayPal and they said it was a problem with my credit card. I foolishly gave them the information and they said the order went through. They cancelled the order again. I will never order through this company again. Why won't they accept PayPal when they have it listed as a form of payment and then want your credit card info. I'm cancelling my credit card and getting a new one. DON'T TRUST NEWEGG!!!!

I purchased an ASUS chromebook on Cyber Monday for 179.99, and used the Paypal coupon code CMPAYPAL30 to receive a $30 discount. The payment went through and a few hours later I got a notification that the payment had been rejected by Newegg, meaning I lost the chromebook. When trying to repurchase the item the CMPAYPAL30 coupon code was no longer being accepted. Tried calling customer service to find it was a wrong number. Emailed and got a response that they were inundated with emails and the wait for a response would be 5-7 days. After this terrible experience, I will not do business with this company again. Instead, a few days later I purchased a similar item on amazon.

Now their website is slow and buggy, and their customer service is even worse! I was trying to order a combo item (a printer with cartridges). It added the items to my cart, but at the non-discounted price. I tried to get order assistance by using the live chat feature, but the link was broken. So I tried the email option. I just got an email from them saying the estimated response time was 5 to 7 business days. What a joke!

I received a promotion from Pay Pal offering $30 off on purchases from Newegg of over $150 good on 12/1 only... code CMPAYPAL30. On checkout, the code was rejected as expired. In the FAQ section, they explained that too many took advantage.

I just purchased a software on Newegg.com and after paying with PayPal it says that: 1) my credit/debit card has not yet been charged... Yes, they did! - but no problem. 2) Please allow 1-2 business days for your order to process. - For a downloadable software?! Doesn't make sense for me, because in other stores you will receive the link and the code right away after you purchase the product! This was my first and last purchase on Newegg.com! Thank you very much! Adios!

Newegg's PR has contacted me and said that they would like to refund 100% of the shipping. My problem with the shipping is no longer a problem at this point. I'm glad that they contacted me at the last stop of a bad review rather than ignoring the problem.

I placed an order paying with paypal and having used the CITY field as required, this did not exactly match the PAYPAL account. Paypal as requested by NEWEGG paid monies on same day NOV 9th. On NOV 10th NEWEGG cancelled the order and then CHAT and emails resulted in no refund?? The stupid email stated they could not confirm payment. Paypal have taken the money; NEWEGG have taken the money but state in emails this was only held and released by them (NEWEGG say). PAYPAL say contact NEWEGG then creating a claim at PAYPAL. Paypal had some emails querying NEWEGG and then closed the claim leaving me with no result from either party. DON'T USE NEWEGG AT ALL is my recommendation to everyone.

My son asked me to buy him a specific computer case for Christmas, the v71. Newegg had the best price for the case, along with B&H, but Newegg had a $30 mail-in rebate offer for a prepaid card. It seemed like too good to be true... It was. I placed my order and the next day I got an e-mail saying that my order had been cancelled. I called Newegg and tried to chat with them. They told me everything was fine and that I could place my order the next day. I did and I was declined again! I wasted an hour of my time talking to them.

Purchase a new video card installed it, had red artifacts all over display. To make sure it was the card I tried in another PC. Same thing only this time it smoked a power supply and motherboard. Set up an RMA, was charged shipping so I used the chat feature to talk to Newegg about a free shipping label. Ask the representative about compensation for the damaged products. Was asked a bunch of questions then to to contact the manufacture about a return because they were under warranty. Also purchased a Raspberry PI that has damage and a case that was also in this order was damaged. Purchased another motherboard and power supply from Amazon and everything works now. So I feel like I and a thief if I try and RMA with ASUS and Corsair because I know what caused the failure in the products.

I have used Newegg before but this time I needed to return a defective motherboard for a replacement. They issued an RMA but after two weeks they sent me the same part back. They claimed I damaged the part and wouldn't send a replacement or return the money. They didn't bother to notify me by email that they were denying the return either. I was on a deadline to get a server running. I wouldn't use them ever again.