Newegg.com Reviews

This year, so far, I have spent nearly $4000 with Newegg, and I sent the below question to Customer Service and got an automatic answer that Newegg doesn't match other retailer's prices. I purchased an Iomega 1 TB external hard drive for $99 on Black Friday. An hour later, I saw the same thing at Tiger Direct for $89 regular price and on sale for $79.99. I tried to cancel Newegg order but you never can. I contacted Customer Support who responded with a terse reply. Then I contacted a "Senior Customer Service Professional Public Image" I knew. Here was her reply and see if you can make sense of it: "Newegg does not offer price guarantees nor do we price match competitor's prices as we consistently make every attempt to offer our customer's low prices and great savings."

I purchased online gift card from Newegg on 11/6/2009. The recipient never received an email from Newegg containing the gift card. I contacted New Egg customer service and they said they would resend the card to me and the recipient. Neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card. On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours. I called again on 12/3/2009 as the money had not been refunded to my account and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom and insisted that the money had been refunded to my account on 11/19.

UPS ignored directions to leave packages with the storefront in my building and left the package on the street for 5 hours in Chicago. The package was then stolen, I assumed. I filed a claim with Newegg, which refuses to refund the money or reship the order for up to 15 days. The representative Vanna deliberately misled me during the online chat to resolve this issue. Specifically, she would not say how long, either claim will take stating my $525 may be in limbo for upwards of 15 days. I am out $525.91.

Newegg's web page promises next day delivery if order is placed by noon. Mine was placed at 11AM on Friday. I paid extra to both Newegg and FedEx for overnight delivery. Both buyer and seller are in California. The item is scheduled for delivery on Tuesday. Newegg promised a refund of their credit, but I could have ordered the item from New York and had it on Monday. I feel cheated. My husband, an attorney, is out of work for one additional day. Also, if it had been picked up by FedEx on Friday, it would have been delivered on Tuesday without the extra overnight fee, which doubled the price of purchase.

I recently purchased a HP laptop from Newegg on 10/17/09. Everything seemed fine at first. I went through processing for two days and finally my card was charged. The next day, I received an e-mail stating my order had been canceled due to lack of inventory. Problem is I haven't received my money back. I've called 5-6 times and keep getting the same crap about their policy, that it might take days to refund my money. What kind of idiotic company charges their customers before verifying the stock for that item? Newegg does. Never will I order anything again from them. I'm printing flyers to post around school about their ** poor service, and plan on posting this on every consumer blog there is out there.

I had purchased one of their wireless cell phone extenders (zBoost YX510PCS/CEL) from Newegg.com. After working with their tech support on two separate occasions, I have been unable to make the product work as expected so I wanted to return the product under Wi-Ex 30-day money back guarantee. Newegg does not offer a return policy on this product. Wi-Ex claims the 30-day money back guarantee is only if the purchase was made directly from them. Nowhere does their documentation or website indicate this as I researched it before I made the purchase. The unit cost is $289 from Newegg. I shouldn't have to pay that kind of money for a product that is not working for me as the unit is designed.

I ordered a Yamaha home theater receiver from Newegg.com in July. It was defective (DOA) so I obtained an authorization number from them to return it for a replacement, while stating that I no longer had the original cardboard box it was shipped in. No problems, yet. I paid $30 to return it for my replacement. I was then notified two weeks later, after many emails and phone calls regarding the status. I was told it was being returned to me because of the shipping box issue. But I am still expected to pay for the defective item. The service personnel were rude and dishonest, saying they were certain they would honor the replacement. Very poor customer service. It seems that no resolution can be achieved.

I bought a 50" plasma TV and had it shipped to my dad's residence for father's day. The package arrived (6/23) in good condition where there was no reason to suspect damage due to shipping. My parents are old with my father recovering from triple bypass surgery. I stopped by my parents' place on Saturday (6/27) to help them set it up and noticed cracks on the screen and internal damages. These damages do not seem to be shipping related as there are no signs of trauma to the box. The TV is still wrapped with factory laminates and without a scratch on any surfaces.

I have 2 pending charges of $1898.99 on my cc for this company. I have never ordered anything from them nor have I ever visited their website. Their offices are closed on the weekend so I cancelled my cc. What a hassle. Don't they verify anything for purchases this large?

I bought a laptop from this company and it failed within three days. I advised Newegg of this, specifying I would like a replacement. I was told that it would not be possible and to contact the maker of the laptop. At that point, I e-mailed back and advised the contract and then came to an agreement. The agreement was to have the laptop replaced with a new unit (same model, etc.) and not repaired due to time and knowing what was wrong with the unit. This was agreed on and advised once they received the faulty unit a new unit would be sent out within the I get a heads up from Newegg's RMA dept that the same laptop was being sent back repaired.

I bought a product that I learned was defective a couple of weeks after delivery. When I contacted Newegg.com, they told me that they do not accept returns -- even of defective merchandise -- unless the merchandise is shipped in the original packaging. They do not post this policy on their website or on the order confirmation. This is unconscionable.

This is NOT a complaint, but a compliment. I ordered Novell's SUSE Linux, a new AMD Athalon 64 3200+ Processor, and 2gb of RAM yesterday afternoon, and by 5pm today they were installed and functioning perfectly on my computer. This is incredibly rapid and high quality shipping, so I felt it warranted filing the complaint form with something more positive.

I bought an HP 4370 scanner for $93, which is much different fron the HP 4100 I had. I called for assistance and was shown how to use the different new features. I was asked all sorts of questions about the scanner, including how I paid for it, that is, I gave my the Mastercard number. When the MC statement arrived, I found out that I was charged $60 for the help call. I was not told about a chage dutring the call. My extended family has used HP products for manhy years, and I find that treatmet unfair. How can contact a live person at HP, or at least, how can I send an email complaint, asking for a refund. I cannot find that info on the various HP sites.