Newegg.com Reviews

I had found a hard drive that I was considering buying on 1/18/11 at Newegg.com. One of the main reasons I consider, it was $20 off promo code that was stated to be good till 1/24/11. When I went back to purchase several of them on 1/20/11 the web site stated the promo code was invalid. I then emailed Newegg to correct the problem only to be informed the code expired on 1/19/11. I informed them that I had the original printout showing a date of 1/24/11 to which they just ignored any other emails I sent them.

I ordered Windows 7 Home Premium from Newegg for $99, and I received a 64 bit only copy. There was nothing on the website when I ordered that said 64-bit only. The CSR says Newegg is not responsible for info on their web site because it comes from the manufacturer. They will not refund or exchange it because "it is opened". I couldn't determine that it would not install until I opened it. I will not be ordering anything from Newegg again, and I will make sure all my friends hear about this "policy" that allows Newegg to steal their customer's money.

I work as a contractor in Afghanistan. I have ordered items from Newegg in the past with no problem. Now my last two orders have been cancelled and my IP address has been blocked because according to Newegg after checking, "I show your order was cancelled because your account was blocked due to IP issue."

I've shopped with Newegg off and on for years... but they have definitely gone down hill lately. I have an order that was shipped from their City of Industry, CA warehouse on 4/21 at 7pm PST, via FedEx 3-day shipping (which, according to Newegg, says delivery within 3 business days). The order arrived in a FedEx sort facility in Las Vegas, NV (60 miles away from my home) on 4/22 at 8am PST, with instructions from Newegg not to attempt delivery until 4/26. I learned this by calling FedEx, after seeing the following status update on the FedEx tracking page: Apr 22, 2010 8:22 AM at local FedEx facility Las Vegas, NV. Package not due for delivery.

I purchased a Samsung N510 computer on November 30th, 2009 from Newegg.com. I received the computer on December 7th, 2009. Out of the box the computer was very slow. Called Samsung tech support and the first technician told me to do a Google on why it was so slow. After several calls to Samsung, On December 30th, 2009, Samsung tech support decided I needed to send my computer in for repair. On January 2nd, 2010 I sent the computer by UPS to their repair center in Ft. Worth, TX. The computer was received January 5th, 2010 at 10:56AM and was signed for by Garrett. (Here is the UPS tracking # **) I was told that it needed a new mother board (of which this repair center did not have but would order).

Received a Lenovo Laptop with loose keys . I contacted New Egg, they told me to send it to them. I sent the laptop exactly the way I got it. I waited three weeks and then I called New Egg. I was told that the laptop was being returned to me because keys were missing all together. I told them this was impossible. They also told me that I told the original customer service representative that the F7 key was missing or loose (I never mentioned which keys were loose to any one).

I ordered a 50'' Plasma TV and when delivered a week later, it was damaged. I refused shipment and reordered the same 50'' Plasma TV and when delivered a week later, it was damaged again. I refused shipment again. Never order large items from NewEgg.com. I wasted almost a month of my time.

They advertised that batteries and charger were included on product, Recertified: Midland ALR260R Two-Way Radio and then changed their website to reflect not included. This is very dishonest practice. My original complaint email to Newegg :

On September 26, 2009, I placed an order for Onkyo TX-NR3007 AV receiver for $1399.99 (plus tax, will be $1514.42). At the same time, I opened a Newegg-preferred account for 12 months, zero-interest deferral if purchase over $999. I paid $100 (minimum payment is around $45) each month. They keep going to charge my interest at 21.99% - for October 9, $27.12 and November 9, $25.08. I called and log into my account to email them (newegg.com and preferred account) 4 times. I am never getting any response from them. They try to use any methods not to answer my questions and credit the overcharge back to account. I will pay off balance tomorrow (12/23/09). Here I am sending this complaint, and I hope no other customers will be cheated by this company. Finally, I hope you can help me to get my overpay back. Thanks and have a great Christmas.

I purchased a NAS server and 4 hard drives. The NAS server failed within 1/2 hour of use. I communicated with Intel and they determined it defective and I could return to them for repair or return to store. Through Newegg live chat, I asked if they could replace. They confirmed they would and issued an RMA for replacement. Returned to them and waited days without a replacement. I used live chat to find that they didn't have stock and would issue a refund. I could have returned it to Intel, instead. Since I didn't have a server for the hard drives, I asked for an RMA to return them. They stated they will issue an RMA response within 2-3 days of receipt.

This year, so far, I have spent nearly $4000 with Newegg, and I sent the below question to Customer Service and got an automatic answer that Newegg doesn't match other retailer's prices. I purchased an Iomega 1 TB external hard drive for $99 on Black Friday. An hour later, I saw the same thing at Tiger Direct for $89 regular price and on sale for $79.99. I tried to cancel Newegg order but you never can. I contacted Customer Support who responded with a terse reply. Then I contacted a "Senior Customer Service Professional Public Image" I knew. Here was her reply and see if you can make sense of it: "Newegg does not offer price guarantees nor do we price match competitor's prices as we consistently make every attempt to offer our customer's low prices and great savings."

I purchased online gift card from Newegg on 11/6/2009. The recipient never received an email from Newegg containing the gift card. I contacted New Egg customer service and they said they would resend the card to me and the recipient. Neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card. On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours. I called again on 12/3/2009 as the money had not been refunded to my account and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom and insisted that the money had been refunded to my account on 11/19.

UPS ignored directions to leave packages with the storefront in my building and left the package on the street for 5 hours in Chicago. The package was then stolen, I assumed. I filed a claim with Newegg, which refuses to refund the money or reship the order for up to 15 days. The representative Vanna deliberately misled me during the online chat to resolve this issue. Specifically, she would not say how long, either claim will take stating my $525 may be in limbo for upwards of 15 days. I am out $525.91.

Newegg's web page promises next day delivery if order is placed by noon. Mine was placed at 11AM on Friday. I paid extra to both Newegg and FedEx for overnight delivery. Both buyer and seller are in California. The item is scheduled for delivery on Tuesday. Newegg promised a refund of their credit, but I could have ordered the item from New York and had it on Monday. I feel cheated. My husband, an attorney, is out of work for one additional day. Also, if it had been picked up by FedEx on Friday, it would have been delivered on Tuesday without the extra overnight fee, which doubled the price of purchase.

I recently purchased a HP laptop from Newegg on 10/17/09. Everything seemed fine at first. I went through processing for two days and finally my card was charged. The next day, I received an e-mail stating my order had been canceled due to lack of inventory. Problem is I haven't received my money back. I've called 5-6 times and keep getting the same crap about their policy, that it might take days to refund my money. What kind of idiotic company charges their customers before verifying the stock for that item? Newegg does. Never will I order anything again from them. I'm printing flyers to post around school about their ** poor service, and plan on posting this on every consumer blog there is out there.

I had purchased one of their wireless cell phone extenders (zBoost YX510PCS/CEL) from Newegg.com. After working with their tech support on two separate occasions, I have been unable to make the product work as expected so I wanted to return the product under Wi-Ex 30-day money back guarantee. Newegg does not offer a return policy on this product. Wi-Ex claims the 30-day money back guarantee is only if the purchase was made directly from them. Nowhere does their documentation or website indicate this as I researched it before I made the purchase. The unit cost is $289 from Newegg. I shouldn't have to pay that kind of money for a product that is not working for me as the unit is designed.

I ordered a Yamaha home theater receiver from Newegg.com in July. It was defective (DOA) so I obtained an authorization number from them to return it for a replacement, while stating that I no longer had the original cardboard box it was shipped in. No problems, yet. I paid $30 to return it for my replacement. I was then notified two weeks later, after many emails and phone calls regarding the status. I was told it was being returned to me because of the shipping box issue. But I am still expected to pay for the defective item. The service personnel were rude and dishonest, saying they were certain they would honor the replacement. Very poor customer service. It seems that no resolution can be achieved.

I bought a 50" plasma TV and had it shipped to my dad's residence for father's day. The package arrived (6/23) in good condition where there was no reason to suspect damage due to shipping. My parents are old with my father recovering from triple bypass surgery. I stopped by my parents' place on Saturday (6/27) to help them set it up and noticed cracks on the screen and internal damages. These damages do not seem to be shipping related as there are no signs of trauma to the box. The TV is still wrapped with factory laminates and without a scratch on any surfaces.

I have 2 pending charges of $1898.99 on my cc for this company. I have never ordered anything from them nor have I ever visited their website. Their offices are closed on the weekend so I cancelled my cc. What a hassle. Don't they verify anything for purchases this large?

I bought a laptop from this company and it failed within three days. I advised Newegg of this, specifying I would like a replacement. I was told that it would not be possible and to contact the maker of the laptop. At that point, I e-mailed back and advised the contract and then came to an agreement. The agreement was to have the laptop replaced with a new unit (same model, etc.) and not repaired due to time and knowing what was wrong with the unit. This was agreed on and advised once they received the faulty unit a new unit would be sent out within the I get a heads up from Newegg's RMA dept that the same laptop was being sent back repaired.

I bought a product that I learned was defective a couple of weeks after delivery. When I contacted Newegg.com, they told me that they do not accept returns -- even of defective merchandise -- unless the merchandise is shipped in the original packaging. They do not post this policy on their website or on the order confirmation. This is unconscionable.

This is NOT a complaint, but a compliment. I ordered Novell's SUSE Linux, a new AMD Athalon 64 3200+ Processor, and 2gb of RAM yesterday afternoon, and by 5pm today they were installed and functioning perfectly on my computer. This is incredibly rapid and high quality shipping, so I felt it warranted filing the complaint form with something more positive.

I bought an HP 4370 scanner for $93, which is much different fron the HP 4100 I had. I called for assistance and was shown how to use the different new features. I was asked all sorts of questions about the scanner, including how I paid for it, that is, I gave my the Mastercard number. When the MC statement arrived, I found out that I was charged $60 for the help call. I was not told about a chage dutring the call. My extended family has used HP products for manhy years, and I find that treatmet unfair. How can contact a live person at HP, or at least, how can I send an email complaint, asking for a refund. I cannot find that info on the various HP sites.